Date: 1/13/21 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Iesha greated me right away. I was lost and co fused and within a second she was able to help me get to the United terminal!!! Very personable! |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful and extremely polite very attentive, 5 star experience |
Work Location: Matrigal |
|
|
Date: 1/13/21 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Syeda was very helpful, very concerned for my
wellbeing. She was very sweet and patient,
helping me with my issue! |
Work Location: ERMC |
|
|
Date: 01/05/2021 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela was very helpful - she not only answered my question but took time to show me where to go. She is also very friendly and welcoming! |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was awesome. Helped me while in a bind. Tremendous value |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: Very helpful!! |
Work Location: ERMC |
|
|
Date: 1/9/2021 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: it was a good expierence overall quick and fast |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Efrain Carrero |
Airport: LaGuardia Airport |
Experience: I had an accident on an international trip and wasn't able to get or carry my luggage when I
arrived at LGA. I asked Efrain from L-2, where I could find a push cart and immediately felt
grateful to have met and have been taken care of by him. Efrain not only listened to me recount my
accident, but was emotionally empathic and adept; he was active and proactive with little
instruction. He helped with my bags and car service in such little time that I forgot my physical
limitations and psychological troubles as he helped me. I would like to commend Effrain for his
seem-less attitude, work, and grace. I couldn't have met a better person to be there for me when I
was having a hard time collecting myself and things after such a trip. Thank you Kindly Effrain,
ERMC, and American Airlines for helping us get our needs met with a little more compassion during
times like these. Thank you all for facilitating that beautiful and humane experience. We need
more of this around th |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Mohammad Anwar |
Airport: LaGuardia Airport |
Experience: To ERMC A -LLC Management,
Mr. Mohammad Anwar approached me to ask if I needed assistance with getting a metro card as he observed me by the machine. I explained no,
but asked for directions to the M60 bus. We had light conversation concerning when airport renovations would be finished due to the long distance
between terminals for public transportation, and he stated very soon.
He noticed my two large bags and said, he has "a gift for me," then bought out a luggage carrier, which was extremely helpful due to the long walk
in the cold to Terminal C.
Mr. Anwar is an excellent representation of quality customer service. I had already experienced rudeness twice since getting off my flight.
I send my highest regards to your company for hiring someone like him. He deserves a raise and a promotion; NYC can use much more of his
kind of representation.
Thank you |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela was very helpful in providing assistance for taking transport after landing... give her a raise!! |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam greeted my family and I with a smile and cheerful demeanor at the P4 train platform for EWR.
He asked if we needed any help, and confirmed our airline did indeed leave from Terminal B.
It is reassuring as a passenger who is not a frequent flyer from EWR, to have an interaction with
someone knowledgeable about the airport.
Well done PANYNJ for having employees like Adam! |
Work Location: ERMC |
|
|
Date: 01/11/2021 |
Employee: Monroe Williams |
Airport: LaGuardia Airport |
Experience: While picking up my elderly mother at LGA Mr. Williams showed great compassion and patience keeping her company until i arrived |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Darlene set the stage for my wonderful vacation in NYC. She helped me to figure out the bus,
shuttle etc. She even walked me to the correct bus and helped me to understand the schedule. She
was simply amazing! I had such a wonderful vacation and she made the beginning of my trip such a
great experience. |
Work Location: ERMC |
|
|
Date: 1/12/2021 |
Employee: Kavita Chugani |
Airport: LaGuardia Airport |
Experience: My friend and I was standing and we looked confused and lost. Kavita asked us do we need help, she went up and beyond to call car service for
us. She even went and showed us how to get a metro bus card and where to take it. We are nurses that came from Florida to help with the
pandemic. This company is very lucky to have an associate like Kavita, she deserve a raise and a shining star. Keep up the good work Kayita. |
Work Location: ERMC |
|
|
Date: 01/12/2021 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Luis drove us from Terminal A to Terminal B of LGA on Jan. 12, 2021.
Luis is very personable with his friendly smile and made every passenger feel welcome,
comfortable, and his friendliness was much appreciated.
He approached me asking if everything is OK, reading some concern on my face. I forgot to
return the key of the rental car to Hertz and was facing $500 charge or missing my flight. Luis
calmly got into my situation and advised me to write all information of the rental car and
offered to take the key to the bus driver of Hertz Company to return it to the office. His
rational decision was a key quality in this case.
I should also mention his quality of smooth driving. I saw Luis’s dedication to the work he
does focusing on the road when behind the wheel and his attention to passengers during the
stops. His care is much appreciated and he is the one who makes a difference in the lives of
others.
Thank you Luis! |
Work Location: ABM |
|
|
Date: 12/18/2020 |
Employee: Bertha Malasovez |
Airport: Newark Liberty International Airport |
Experience: A few hectic weeks later and one woman’s astounding kindness is still weighing heavy on my mind, and lightly on my heart!
I was arriving international and was awfully overwhelmed: awfully overwhelmed BEFORE losing my portfolio that contains EVERY significant
document I own. We’re talking passport, original birth certificate, s.s. card, wallets, the whole shebang. Bertha noticed that everyone was
overlooking me and took it upon herself, at the end of her shift, to retrieve my portfolio that was miraculously found on the sky train. She
understood it was the only way the teary young woman in front of her would make her flight on time. Her attention paid off, and I had minutes to
spare. It was a hectic day for the airport after substantial snowfall, and she still took the time and care to help me. She jumped in at my rescue
like it was second nature. Thank you, Bertha. |
Work Location: ERMC |
|
|
Date: 1/12/2021 |
Employee: Adam Matrigal |
Airport: Newark Liberty International Airport |
Experience: This was my first visit to EWR in a long time. Adam was very proactive and kind in offering
assistance and making sure I knew where I was going. I applaud the Port Authority for having real,
live, knowledgeable people like Adam at the ready to help travelers. It certainly made my trip a
bit less stressful. |
Work Location: ERMC |
|
|
Date: 1/12/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful! |
Work Location: ERMC |
|
|
Date: 1/12/21 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Very respectful and helpful with giving directions |
Work Location: ERMC |
|
|
Date: 1/12/2021 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Afternoon, I would like mention about
Mr M.Siddiqui services. I'm looking to get
JFK Airport with public transportation but
I don't know how to get there. Mr
M.Siddiqui make it super easy for me. Just
like that, he shows me on his tablet
through map how I get there. Such a
tremendous job! |
Work Location: ERMC |
|
|
Date: 1/12/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam provides helpful information to all passengers entering the Airtrain at EWR. His friendly
demeanor is a welcoming change compared to other service providers at EWR or any other airport. |
Work Location: ERMC |
|
|
Date: 1/12/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam answer all my questions and got me to where is was going |
Work Location: ERMC |
|
|
Date: 1/12/21 |
Employee: Anne Lauriston |
Airport: LaGuardia Airport |
Experience: Best person i've ever known. I saw myself in problem for not having coins to buy a ticket bus and
the lady tried to help in any way, even giving me coins from her pocket. I thank God i got across
her leaving the airport. |
Work Location: ERMC |
|
|
Date: 1/12/21 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: I was looking for my mother who had arrived and was in wheelchair service. Angela went out of her way to help me locate her. Thanks
Angela! |
Work Location: ERMC |
|
|
Date: 1/12/21 |
Employee: Darelen Hunter |
Airport: LaGuardia Airport |
Experience: I Flew from Atlanta to La Guardia Airport and needed assistance to get to JFK Airport via ground
transportation. I was totally confused this was my first time traveling to La Guardia Airport. I saw
DARLENE HUNTER (ERMC) and asked for her assistance to direct me how to reach JFK Airport without
costing me alot out of pocket. Darlene gave me the precise information where to take the bus and
connect to the AIR TRAIN into JFK. The information Darlene gave help me save at least $60. I am very
grateful that i met her and would like to thank Darlene very much for the exceptional customer service
she gave. Thank you!
Regards,
Owen |
Work Location: ERMC |
|
|
Date: 01/12/2021 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Iesha greeted me as soon as I got the platform. She quickly provided me with the info for the Marriott shuttle location. She was pleasant and felt I
got genuine help from her! |
Work Location: ERMC |
|
|
Date: 01/12/2021 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela was very helpful, friendly and welcoming. |
Work Location: ERMC |
|
|
Date: 01/11/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Wanted to let you know I always get excellent service from Adam Matrigali from ERMC at the P3
station. I travel through there weekly nd he is always clear and direct in his communication
while being respectful and courteous. I appreciate how knowledgeable he is and helpful he has
been to me and many others in his role. Glad he does what he does and more importantly how well
he does it. |
Work Location: ERMC |
|
|
Date: 01/09/2021 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Mr. Rueda is such a nice person. He was
really helpful when I needed to find the
right terminal for my flight. |
Work Location: ABM |
|
|
Date: 01/07/2021 |
Employee: Adam Madrigali |
Airport: Newark Liberty International Airport |
Experience: Great guy - very helpful! |
Work Location: ERMC |
|
|
Date: 01/07/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful at the P3 train station in directing us to the riight terminal and helping my wife navigate the platform and boarding the train.
He is personable and went out of his way to make our trip easier and more enjoyable |
Work Location: ERMC |
|
|
Date: 01/07/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I really appreciated having someone from the red jackets available at the air train. It was my first time flying into Newark and I almost got on the
train and Adam was kind enough to stop me and make sure I knew exactly where to go. I think this is a great device to have in such a busy
airport. |
Work Location: ERMC |
|
|
Date: 1/7/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Wanted to let you know I always get excellent service from Adam Matrigali from ERMC at the P3
station I travel through there weekly and he is always clear and direct in his communication while
being respectful and courteous. I appreciate how knowledgeable he is and helpful he has been to me
and many others in his role Glad he does what he does and more importantly, how well he does it
Jeff Watson |
Work Location: ERMC |
|
|
Date: 01/06/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: My wife and I were traveling to EWR to catch a flight to Europe. Upon arrival at the P3 AirTrain
station, Adam Matrigali was quick to assist us to understand how to get from the station to where
we needed to go. Adam was personable and enjoyable to speak with. We appreciated his help and
the positive image he provided for the Newark airport. |
Work Location: ERMC |
|
|
Date: 1/5/21 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela is exceptional. She is
knowledgeable and was so helpful to me and
my family. I was so impressed with her
professionalism. It was a joy flying into
LGA. |
Work Location: ERMC |
|
|
Date: 01/05/2021 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: Being new to NYC, I was unsure of how to navigate. And when Muhammad saw me standing and being
confused about where to go and how- and he approached me and helped me right away with where to
get the buses and trains, how to get tickets etc. I had no issues afterwards! The help was timely
and I got it without explicitly asking for it. Thank you Muhammad! |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: I’m sorry it’s taken so long to comment. Luis was very friendly and helpful to not just myself, but others that were confused with navigating around
LGA airport. I’d like to say the airport signage is easy to understand, but given that it takes two buses to get a rental vehicle, and for others that
may be accessing other areas, Luis made it easy. It was an early morning and while a little frustrated at having to land at LGA the week of
Christmas for work, I’m grateful for having someone who could direct me to the right place with a positive attitude. Thanks Luis! |
Work Location: ABM |
|
|
Date: 1/4/21 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: I was leaving LGA, and was having slight trouble finding my way to my bus.
Luckily I found Muhammad and he was able to not only help me easily find my
Bus, but also all the directions I needed to get to Jersey. Surprised at the service
I received from this airport!
Cheers! |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening,I do appreciate one your
employee name M.Siddiqui who help me with
the public transportation, and help me out
with the Metro Card Machine, and give me
directions in details Thanks M.Siddiqui |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Sorry im not sure what terminal it was,but
I thankful to M.Siddiqui who right on spot
to help me and others passengers as well
as, he give me directions how to get my
rent a car service but in details. |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Jennifer Anthony |
Airport: Newark Liberty International Airport |
Experience: I Would like to
acknowledge a exemplary
employee who went above
and beyond to help when
I was going to visit my
children for the
holidays. I literally
was in a panic attack
because after I got off
the air train I
realized my backpack
had slipped off my arm
just as I was leaving
the train, and knew it
was right there on the
floor and it pulled
away. Your employee
called the next stop
and it was retrieved
from a transit worker
and I just had to go
back and get it.The
employee kept me from
having to go home
because everything was
in my bag and I
wouldn't have been able
to go without it. She
wouldn't take a tip for
helping me, just
saying that it was her
job. I wanted to reward
her. If there's a way I
can please don't
hesitate to contact me.
Thank you... |
Work Location: ERMC Aviation |
|
|
Date: 1/4/21 |
Employee: Jennifer Anthony |
Airport: Newark Liberty International Airport |
Experience: Please acknowledge this
employee for her
excellent service
during this crazy time. |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was extremely professional and enthusiastic. He helped my husband and I determine
how to board the airtrain and EWR, which stop to get off at, how to transfer to the NJ
Transit and gave instruction on how to arrive at our final destination in Manhattan. I
believe the service he provided was invaluable. |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful and professional. He chatted with my wife and I as we waited for
our AirTrain. He explained the services offered by the "Red Coats" - I believe it to be a
very unique and valuable service. |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: My flight was canceled and I was forced to rebook on another airline. Unfortunately the
other airline was located in a different terminal and I had a very limited amount of time
to get there. Luis was my shuttle driver and extremely understanding and helpful. When I
boarded the shuttle I was very stressed and had received very little assistance from the
airline that canceled my flight. Luis calmed me down and got me to the terminal quickly
and safely. |
Work Location: ABM |
|
|
Date: 1/4/21 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Very helpful !!! amazinggggg at her job !!!! Always positive!!!!! |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Darlene Hunter was excellent and exceptional. She took time to help two of us/visitors at the same
time... I can't complain! The service is so helpful for us as visitors! And, the airport is
CLEANNNNN!!!! Great Job. |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening to everyone and have a
blessing Christmas. There is no doubt if I
said this is one of my best ever Christmas
in my whole life just because one of your
best and excellent employee name
M.Siddiqui, for me he's such an angel. I
feel unwell since I get in the plane, when
I arrived Terminal B at baggage claim area
I sit there and check my Sugar which is
low that's way I feel weak all the time in
my flight. When I was checking my sugar I
hear 'Good Evening Miss do you need Any
kind of Medical Attention?’ I can't explain
in words how much I feel relief that
someone is here to ask me if I need any
medical attention. I am a diabetic
patient, and I’m 79 year old lady, all I
need that time someone stand my me, but
M.Siddiqui ask me time by time ‘Miss please
allow me to call his supervisor who call
EMS right away’ but I already drink juice
which help me to control my sugar. All the
time he stand by me and he didn't forget
his duties. |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Vanessa Tejeda |
Airport: LaGuardia Airport |
Experience: Vanessa was extremely helpful the day when I got lost in LaGuardia airport. She help me with orientation and cab service. She was extremely
helpful and friendly to me thank you Vanessa for excellent service |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Mr. Rueda was an angel when I was traveling alone on New Year’s Eve and on his shuttle bus. He made sure that I would know where to go, and
when my bag kept falling when the shuttle kept turning, he was nice enough to come and fix it in a way that it was secure. Thank you very much
for your excellent service and I hope that you soar a lot higher due to your kindness. |
Work Location: ABM |
|
|
Date: 1/3/21 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: Very helpful. Easy to find and everything new! |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: I was soo confused with all the
constrction going on the terminal and this
gentleman made sure i find my way to the
right car rental terminal....also helped
my girlfriend and i with our
luggage...THUMBS UP! |
Work Location: ABM |
|
|
Date: 1/3/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very kind and helpful when giving me air train directions |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Due to a technical issue our flight was
canceled and we were at airport for 12 hours
waiting for checking in the next flight.
Darlene have been of a very good help all the
time we were at airport. She assisted and
helped with all possible means to make our
work done easy. Very helpful and kind. Really
appreciate all her efforts thorughout. |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam gave me clear directions on how to take the air train and the stop I needed to get off at. I almost never stop and ask for directions but the
travel process was much smoother having the instructions given to me without having to flag anyone down to ask! |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: After having an unpleasant experience with my baggage being delayed, it was refreshing to get Adam’s courteous help getting to where I needed
to go without encountering any more unpleasant experiences. |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I actually remember Adam from my inbound
flight into EWR as well as my outbound
flight. I was concerned about the elevator
not working due to my 50lb large bag. Adam
was courteous, thoughtful and made sure I
was safe getting onto the escalator. On
both occasions he told me where I needed
to go. He was friendly and kind. Traveling
can be stressful, especially during
coronavirus when you might not want to be
traveling on an international flight, but
have to. Sometimes you aren't thinking
straight, feeling flustered. It's so
helpful having someone guide you in the
right direction, knowing exactly how many
stops and answering any questions you
might have. It's reassuring. I wish all
airports had people like Adam. Wishing you
all a healthy and happy 2021. |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I grabbed my bags, dazed and confused from a cross country flight and make my way up to the NJ Airtrain to get back to the city. Low and Behold
by the good grace of god I step onto Platform A and am greeted by Adam - a lively east coast native that was thrilled to point me in the right
direction. Not only was he helpful, but he was a great man also. The world would be a better place with more men like Adam in it, and I can rest
knowing Platform A is in good hands. |
Work Location: ERMC |
|
|
Date: 1/2/21 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: I had a great airport experience the specialist saved me money to Newark airport with Carmel I am great full for your knowledable help sir thank
you I was with my family happy newyear |
Work Location: ERMC |
|
|
Date: 1/2/21 |
Employee: Venessa Tejeda |
Airport: LaGuardia Airport |
Experience: Tuve un inconveniente con mi vuelo y me acerqué para pedir ayuda, Venessa me brindo todo su apoyo para poder llamar a los hoteles pero
lastimosamente no había disponibilidad, quiero resaltar su amabilidad y preocupación por mi, estuvo muy pendiente todo el tiempo! Mil gracias!!
I had a problem with my flight and I approached to ask for help, Venessa gave me all her support to be able to call the hotels but
unfortunately there was no availability, I want to highlight his kindness and concern for me, he was very aware all the time! Thank you!! |
Work Location: ERMC |
|
|
Date: 1/2/21 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: Tuve un inconveniente con mi vuelo y me acerqué para pedir ayuda y preguntar por algo de comer, Khan me brindo todo su apoyo para poder
llamar a los hoteles pero lastimosamente no había disponibilidad, quiero resaltar su amabilidad y preocupación por mi, estuvo muy pendiente
todo el tiempo! Mil gracias!!
I had a problem with my flight and I approached to ask for help and ask for something to eat. Mr. Khan gave me all his support to be able to
call the hotels but unfortunately there was no availability. I want to highlight his kindness and concern for me - he was very aware
all the time! Thank you!! |
Work Location: ERMC |
|
|
Date: 1/2/21 |
Employee: Chidinma Ajaghanna |
Airport: Newark Liberty International Airport |
Experience: Chidinma was very helpful with directions and very friendly as well. |
Work Location: ERMC |
|
|
Date: 1/1/21 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Luis was just great. Very nice and let me know exactly when my stop was! 5/5! Would definitely recommend to a friend! |
Work Location: ABM |
|
|
Date: 1/1/21 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Luis RUEDA very polite man, made sure we followed social distancing and also gave me perfect instructions on where to go to catch my flight ! A
true professional! |
Work Location: ABM |
|
|
Date: 1/1/21 |
Employee: Ubong Umoh |
Airport: Newark Liberty International Airport |
Experience: He gave me very good information and cleared my doubts |
Work Location: ERMC |
|
|
Date: 1/1/21 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: Maybe Umair Saeed could sense that I was
Southerner needing a little direction to
get on my way through the big city. He
asked me did I need help and gave me clear
direction that allowed me to get on my
way. He was polite and accurate with his
directions. Thank you! |
Work Location: ERMC |
|
|
Date: 1/1/21 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening, I arrive at LGA Airport on
Christmas Eve. For the world is a happy Christmas Eve,
but not for me. I lost my Aunt and I come here
for her funeral. This time is difficult for me,
and I forget my wallet in airplane. I have no
idea where I’m going or what to do. I feel
like lost, but then I hear a voice 'Sir
are you feel okay?' The way he ask me I
can't hold myself and tears comes in my
eyes. He take me to the chair and ask me
for a water and bring me a water bottle.
The point I’m going to raise there are
thousands of people who saw me at airport who
work there but only one person ask me 'Sir
are you feel okay' and he sees there is
something wrong with me and take care of
me and give me a water of bottle and also
take care of my lost wallet situation, and
give directions to my girlfriend who going
to pick me up. M.Siddiqui, I have no words
for you the way you help me that day. He
is not doing costumer care services he is
doing humanity services. Go |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Darlene was a great help to me and others who were stranded overnight at LGA. She was invaluable in making sure that we knew where to go, how to stay comfortable and safe, and how to handle the situation. She found water for us and directed us to areas that we could get food too. At one point, she even gave me a menu for a restaurant that delivered food to the airport. I can't imagine how much more difficult this whole experience would have been without her help! |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: She did good helping me around. |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sharif |
Airport: I don't know |
Experience: Was very helpful
and kind |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: She doing very good job! |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: I like her costume si! |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Very friendly and helpful |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Very patient with me and was of great help. |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening,Mr M.Siddiqui was very kind
who help me with arrange a car service
name Carmel where uber charges extremely
high. I'm glad before I order uber I ask Mr
M.Siddiqui who was helping other
passengers soon as he noticed that im
waiting for him he said 'Sir welcome to LGA
Airport give me a few minutes I will be
with you.' I like it the way he welcome me. He apologize me that I have to wait for
him, i told him uber charge me to much
what is my others opinions he asked me
about public transportation but i said if
any car service that would be more good.
He take me the welcome center where he
call car service Carmel which give very
economical price, and I'm very much happy
because i save 35 to 40 dollars. I'm very
thankful and appreciated his services
which was outstanding all the time i with
him, even he didn't take a tip that make
me more surprised and he give me his
business card. I truly appreciate his
services! Thanks! Regards, Fer |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sherif |
Airport: LaGuardia Airport |
Experience: Extremely helpful and pleasant attitude. |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sherif |
Airport: LaGuardia Airport |
Experience: Very delightful. I am a sucker for great customer service and Syeda has provided just that. Keep up the good work! |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: she is very helpful.and very nice for the
customers. |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Beatriz Filippelli |
Airport: Newark Liberty International Airport |
Experience: I have never met a
more helpful concierge in the P-4 station
of the Newark airport rail station. She
went out of her way to ensure I knew where
to go in NYC and the most efficient way to
get there. Keep up the good work Beatriz! |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Bertha Malasauez |
Airport: Newark Liberty International Airport |
Experience: I went to Terminal B by airtrain from the car rental station. There I recognized that I lost a little bag. I asked Bertha, if someone found it in the airtrain. She reached out to her colleagues and aso try to find it in one of the airtrains. Furthermore, she gave me the advise to go back to the car rental station and check if the bag is there. In the meanwhile she kept an eye if it was found in the airtrain.
With her help, I found it and was able to get my flight in time. She was really kind and proactive. I appreaciated her help. |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: M. Anwar explained me everything how to get from de Airport to Manhattan, he was so gentleman and kind. He is a really good worker. |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Anne Lauriston |
Airport: LaGuardia Airport |
Experience: Lauriston was extremely helpful in helping me figure out how to get to the train station.
She was very patient as she helped me purchase a ticket and even walked me to the spot to
take the bus. I was very thankful for her kind and clear instructions. |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Adam Matrigal |
Airport: Newark Liberty International Airport |
Experience: Very informative and personable |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela was very nice and got me a chair to sit in because my knee is severely injured |
Work Location: Unknown |
|
|
Date: 12/30/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I very much appreciated the personal service to help guide me to board my flight. I always find flying stressful and it’s super helpful to have
personnel to guide you, confirm, and point you on the right direction. In this case, Adam was very friendly and helpful. |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: Umair was very kind and quickly helped me find where my family was landing! Very appreciated! |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening, I’m an 84 year old lady and
traveling by myself. I arrived LGA Airport, and
my family was supposed to be already there but
some how my family was getting late. But in the
mean while one your humble employee
becomes my family and treats me like a
family member. He asks me how he can help me
and provides me wheelchair to sit so I can
wait for my family. He also helps my family to
give them directions. I truly appreciate his
services. He was such a humble person. God
Bless him. |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: My English is not good enough to write but
I try my best to explain how one of your
excellent employees help us out. My cousin
lost his passport at LGA Airport. We meet
M.Siddiqui and we told him my cousin lost
passport at LGA Airport. Mr Siddiqui take
us to the welcome center phone and call
Port Authority Police Department where he
speak behalf on us and give them to all
details. After a few minutes police
confirmed they have my cousin passport and
they want to come us Police office 137.
M.Siddiqui give us directions and set GPS
in phone. We are thankful to him with
bottom of ours hearts. Without him its to
much difficult for us but this amazing
person make it esay for us. Thanks you so
much Mr M.Siddiqui for your help! |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Afternoon,I have a connection flight
with LGA Airport and I have one day stay
to Explore City I never been here before,
I visit welcome center where I meet Mr
M.Siddiqui he proved that first
impressions its the last impressions and
he prove it by his skill by his services
by his knowledge by his professional,
perfect example of Costumer care services,
he explains me so in details where should
I go what should I see and where should I
for eat and what restaurants,park,
attractions, vessel,he give me excellent
trip plan, it was such wonderful trip
because of guidance of your best employee
M.Siddiqui, |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Jesusita Melo |
Airport: JFK International Airport |
Experience: Jesusita saved us. We had booked a private transportation to get to our hotel but they were not in our terminal. Not only did she explain
everything for us but she also called the transportation for us and arranged our meeting so we got to our hotel without having to take a taxi or
anything like that. |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Ms. Darlene Hunter was very professional, courteous and friendly with my daughter whom I was picking up from LGA. She exemplified in my view what courteous and professional service to clients/customers should look and feel like.
All the best to you Ms. Darlene Hunter.
I am Hiram Coffy, Gabbies's father.
I'm sure you might have already forgotten. But we haven't!
Happy Holiday Season! |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: I'm writing this note one your best
employee name M.Siddiqui who such a
amazing person who help me out find my
family who going pick me up at Airport
because of construction its a little bit
confusion to get 2nd level but Mr
M.Siddiqui give guidance to get terminal
he was extremely patience and polite I
really appreciate his efforts |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Afternoon everyone
I was at baggage claim but realize I
forgot my cellphone in aircraft, I saw
M.Siddiqui who gives directions to
different passengers i approach to him and
tell him I forgot my cellphone in aircraft
he just take me to the airline services
office and tell them I forget my cellphone
in aircraft with in 20min I have my
cellphone, I would like to mention here
M.Siddiqui very helpful person and very
professional who know very well how to
deal the situation with the panic person
great job and he done my help with out
taking tips |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening
I'm very pleased to write about Mr
M.Siddiqui who save my money with very
professional way when I was taking
unauthorized services but because his loud
announcement i pay attention to his
announcement and get the authoriz Taxi , I
appreciate his job his work he doing
wonderful job out there |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Morning
I really thankful to ERMC company who
Hired such a amazing employee name Mr
M.Siddiqui who take our situation take as
a his situation because im work as manager
in my company and I know very well this is
the one of best quality employees who take
situation very seriously and focus, we
missed our flight and we are looking
hotels, Mr M.Siddiqui find a hotel for us
which very economical and convenient for
us we give up but he didn't, I really
thankful and appreciated his services and
his effort |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam as super helpful! He pointed me in the right direction after my flight to get to the NJ Transit. Thank you, Adam! |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening
Mr M.Siddiqui was right on spot to give us
directions where as we needed, we have a
hotel reservation and we were waiting for
a shuttle service to pick up us but we
were waiting wrong spot until Mr
M.Siddiqui come forward and ask for any
information or help we were looking for,
then Mr M.Siddiqui talk with Hotel help
desk and find out we suppose to at one
level up by door number 13 and were
standing ground level he give us
directions for upper level all the time he
was very polite and helpful |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Afternoon
I arrived at LGA Airport and I'm looking
something very economical to way New
Jersey , at welcome center M.Siddiqui
welcome me else him nobody welcome me the
way he do, and me how he can help me, he
give public transportation option and give
me directions in details with the help
tablet at welcome center , awesome job and
no doubt about his professionalism |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: Super friendly and helpful! |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: This company should proud they have
employees like M.Siddiqui who help me
without taking tip , some how I need to
canceled my trip and looking for rent a
car but I never been this Airport before
so I don't where I suppose to go for , but
Mr M.Siddiqui make it esay for me by using
his tablet and find very affordable
service for me and give me directions in
details he such a humble and Amazing
person I have a great experience with him |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Anne Lauriston |
Airport: LaGuardia Airport |
Experience: Ms. Lauriston took her time and went above and beyond to sho my husband and and I how to take the bus and the train.
We are from Tampa and this was our first time in NY.
She even went a live and beyond to walk us on the bus and tell a
us what stop to exit on.
She was very sweet and deserves a raise! |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Anne Lauriston |
Airport: LaGuardia Airport |
Experience: LaGuardia deserves a raise she was a huge help
to my wife and I today. We wouldn't have been
able to do it without her! |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Anne Lauriston |
Airport: LaGuardia Airport |
Experience: She was such a sweetheart who went above and beyond to insure me and my husband learned how to ride the bus in NY.
We are from Tampa and this was our first time
She went above and beyond to show us how to purchase a bus card as well as how to get in the bus and show the ticket.
She even went on the bus with us to let us know what stop to take to her to our destination |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: As we arrived to New York City we were overwhelmed by the sheer magnitude of the airport and services offered to passengers. We could not
figure out how to get a taxi or bus and Darlene immediately spotted us looking confused and approached and offered to help. Darlene helped us
with obtaining transportation cards as well as giving us guidance on which buses and trains to get to our hotel safely. Had it not been for Darlene
our trip would have surely started off on the wrong foot and we would probably still be looking for our hotel as I type this. Thank you Darlene. |
Work Location: ERMC |
|
|
Date: 12/28/20 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: I approached Mr. Anwar asking for some information, concerning the airport transportation, and he gave me not only the information I needed he
guided me to the steps I was going to take!!
Thanks to Mr. Anwar me and my safe made it so easy to our destination!! |
Work Location: ERMC |
|
|
Date: 12/28/20 |
Employee: Rose Marie Reyes |
Airport: LaGuardia Airport |
Experience: Rose Marie Reyes was awesome! She was kind and friendly while directing folks where they needed to to
to get the appropriate ground transportation and other services they needed.
It took my lift car service some time to pick me up, she even came back over to me to check in to make
sure all was good, noting that I had been waiting some time. That was such a beautiful act of
customer service! |
Work Location: ERMC |
|
|
Date: 12/27/20 |
Employee: Vanessa Tejeda |
Airport: LaGuardia Airport |
Experience: Vanessa. Was so helpful and could not do enough with my problem of my
vehicle pick up.area and getting around to correct area she was
working the luggage area I was so tired and confused she helped me so
much with such sincere care went out of her way to go look for my
pick up and avoiding me waiting in wrong area I have been working
customer service now retired and no how special she is towards others
I saw her go to others in the same kind way I truly don't remember my
arrival date because I am now getting a chance to fill this out I
originally asked for a phone to call her supervisor to say this but
there was none I hope she hears about my comments. thank you also for
allowing me to commend her |
Work Location: ERMC |
|
|
Date: 12/27/20 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: I was with my daughter and I could not contact my hotel and she resolved it so fast and also she payed special attention when the van came for
us. She was so helpful, nice and sweet. |
Work Location: ERMC |
|
|
Date: 12/26/20 |
Employee: Jennifer Anthony |
Airport: Newark Liberty International Airport |
Experience: I arrived on airtram platform and jennifer quickly walked and asked where i was going and then directed me to the waiting tram and was nicely
trying to get me onboard quickly to avoid missing it. Wheras i was too slow, i greatly appreciated her endevouring to help. I then watched her do
the same for another family. Having her there is a very nice service for trvelers. |
Work Location: ERMC |
|
|
Date: 12/26/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very pleasant and helpful in assisting us getting to the hotel shuttle pickup area.
Great service! |
Work Location: ERMC |
|
|
Date: 12/26/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was solicitous, helpful and a pleasure to talk to. |
Work Location: ERMC |
|
|
Date: 12/26/20 |
Employee: Umair Saeep |
Airport: LaGuardia Airport |
Experience: Umair was really helpful answering my many questions and gave me specific directions for the best way to get a ride from the airport! |
Work Location: ERMC |
|
|
Date: 12/26/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: He was highly helpful, noted my confused look and approached me with help! Made my experience that much better. LGA stands out for that
reason! |
Work Location: ERMC |
|
|
Date: 12/26/20 |
Employee: Saeed Umair |
Airport: I don't know |
Experience: Very helpful I needed help finding my bags |
Work Location: ERMC |
|
|
Date: 12/25/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was extremely helpful in getting us to where we needed to go. I wish we had services like this back home in Portland. |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: I'm looking something very economical i
ask M.Siddiqui he was very generic and
with in 10min he explains me how get my
destination by public transportation very
good job |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Afternoon
Because of yours best employee we save our
money by the advice he given us , and the
most part I like about his services he
asked first are we in rush or no and are
we tired and get our hotel right away
that's very professional that before you
give advice you know that your customers
want , he give us public transportation
advice and help as well as by Metro card
,we really appreciate Mr M.Siddiqui
services was extremely extraordinary |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening, sometimes its really
important how you explain the person, we
arrived at LGA Airport and we ask our
Airline services at baggage office how we
get Rant a car i still remember that
employee just said one sentence from one
level down that's it , then we saw one
gentleman make a loud announcement about
directions i approach to him and asked him
how I get Rant a car service the way he
explained me I still remember all steps
how I get there he explained me each step
with directions " sir you take this
elevator press 1 button and exit the
building and stay by number 3 where you
take All Terminal bus to get Terminal A
where I see my Rant a car service " now
that call customer care services thoes
directions feed in my mind the way he
explained me , very professional and
knowledgeable person I truly appreciate
his services |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Morning, i Don't really remember what
terminal it was but I do remember this
agent who help me with the situation I
have that time and im very old citizen i
have my hotel reservation in my email but
I can't excise to wi fi , M.Siddiqui
approach to me with save distance and ask
me is there any way I can help you sir , I
explain him i can't connect with wifi he
help me out wifi connect and also talk
with my hotel representative for location
and for hotel shuttle service and give us
directions where we take our hotel
shuttle, I must say he was extremely
patience and professional , when ever we
visit LGA Airport we would like to see him
again God bless him |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Adam Matragali |
Airport: Newark Liberty International Airport |
Experience: Nice to be able to talk to a human being about how to get to my gate at an unfamiliar airport.
Pointed me in the right direction and wished me “Happy Holidays”
Made the transition from the rental car return area to the terminal a breeze.
Did I mention I was able to talk to a human being?
Thanks Adam, Happy Hollidays! |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Chidinma Ajaghanna |
Airport: Newark Liberty International Airport |
Experience: She provided a very polite and patient service. As a student first time enter to the US, I feel happy to treat like a real guest. |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Steven Koffa |
Airport: Newark Liberty International Airport |
Experience: I arrived at Newark airport from Albania and was trying to purchase a train ticket from the Amtrak
machine to Philadelphia with debit cards. The machine wouldn't accept either of my cards and
didn't accept cash.
Steven was very helpful with information, suggestions and even offered me to use his phone to call
my bank because my phone didn't work in the USA. I was unaware that NJ transit had trains to
Philadelphia. Steven suggested this option and the machine accepted cash. Steven guided me to the
correct platform and gave me detailed instructions. I'm very thankful that Steven was there to
help!!!
A very grateful customer,
Rich |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: Umair was super friendly and and had a genuine smile on his face as he greeted a confused aul lad (me) - Gave me all the information I needed
and we had a nice chat! Great guy from what I can tell - enthusiastic, empathetic and just a solid dude! You should be happy that you have him as
an employee!! |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: I landed at Terminal D at LGA and per usual I was rushing towards the rider app pick up area to get home via Via and Angela took the
time time grab my attention to let me know the pickup area was now RIGHT IN FRONT OF ME, thus preventing me from the long walk
with luggage over to Terminal C. When she realized that I did not understand in my haste, she persisted oh so kindly and pointed out the
pick up area RIGHT IN FRONT OF ME...thank you Angela for your extra EXTRA efforts to help me!!!! |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Mr. Matrigali is always a smiling and helpful face at the P3 station at Newark. I travel to the
area frequently and he is ALWAYS friendly and helpful to passengers. He should be training your
other staff. |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: I was flying in from MCO, I went down to baggage to catch a shuttle to national rent a car, she
informed me they only go to terminal A she showed me how to get to terminal B to catch the "all
terminal Bus" to A, and then get the Shuttle to National. She was very kind and helpful. Actually,
she was assisting someone who did not speak English, so I waited. English is my primary language,
however, I also speak some Spanish, so we had a very nice conversation. Highly recommend her. |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Monroe Williams |
Airport: LaGuardia Airport |
Experience: Mr. Williams is a one in a million employee. He went out of his way to help me to use the MTA for travel into Manhattan. Never used public
transport to the city before. Mr Williams clear instructions made it so easy and saved me $. He did all this in a pleasant and courteous manner.
Give this gentleman a raise, he is so deserving. Thank you. |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very instrumental in getting me to my destination efficiently and timely. |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Adam Matrigal |
Airport: Newark Liberty International Airport |
Experience: Adam Matrigal was helpful, kind,
and friendly. Great service. |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: I was picking up my son and Angela was so helpful. She immediately asked how could she help as soon as I entered the terminal. She directed e
to the correct location to fine my son and identified the baggage pick up area for his flight She periodically checked in with me to see if I needed
additional assistance. |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was super helpful as we tried to
get to the ride share location from P3
after returning our rental car. He
was very informative and made us feel
confident that we could get to the
right place quickly. Thanks,Adam! |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Sophia Siddiqui |
Airport: LaGuardia Airport |
Experience: Very good work . Thank you for directing
me to my correct terminal. Appreciate
your help |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Sophia Siddiqui |
Airport: LaGuardia Airport |
Experience: I was traveling from Delta when I was
completely lost where to go for my uber
and saw this young lady approaching me for
help .
She was very friendly and kind. Thanks a
lot! |
Work Location: ERMC |
|
|
Date: 12/22/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful and polite. An asset
to your organization! |
Work Location: ERMC |
|
|
Date: 12/22/20 |
Employee: Adam Matrigal |
Airport: Newark Liberty International Airport |
Experience: Adam is the personification of a professional. He treated us with care and diligence to ensure we
arrived at our proper destination on time. |
Work Location: ERMC |
|
|
Date: 12/22/20 |
Employee: Chidinma Ajaghanna |
Airport: Newark Liberty International Airport |
Experience: I got help finding the air train |
Work Location: ERMC |
|
|
Date: 12/22/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Luis warmly welcomed me on the bus during a cold and busy airport travel day. He was
generous amidst the hectic rush and calmly gave me information I was seeking. As a native
New Yorker it is with pride that I nominate Mr. Rueda, because people like him make our
city look real good. |
Work Location: ABM |
|
|
Date: 12/22/20 |
Employee: Chidinma Ajaghanna |
Airport: Newark Liberty International Airport |
Experience: She was so nice! Very friendly help. Lovely staff you have. |
Work Location: ERMC |
|
|
Date: 12/22/20 |
Employee: Nabila Salhi |
Airport: Newark Liberty International Airport |
Experience: After the Austria Airline Landed, I had to get stuck with customs for 2 hrs after that I was
looking for my check in bag and I couldn't located asked many personnel at the airport and they
would give their opinion where should I look for my Bag , and then this fine nice lady from Morocco, Nabila Salhi, was very
kind and asked me if I need help. She didn't hesitate to help me going up and down airport floors
to get in touch with necessary personnel and find my bag.
I definitely appreciate her help. |
Work Location: ERMC |
|
|
Date: 12/21/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Luis was incredibly nice, helpful and caring. He helped us find our way through the confusing airport and guided us to our destination. Couldn’t
have done it without him! |
Work Location: ABM |
|
|
Date: 12/21/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful with directions. |
Work Location: ERMC |
|
|
Date: 12/21/20 |
Employee: Adam Matrigal |
Airport: Newark Liberty International Airport |
Experience: Adam was waiting at the top of the escalator, as we were going to the AirTrain on our way to Avis. he asked where we were heading, we
said Avis, and he said take the train right there to P3. It's down the escalator and you your left. He made a busy hectic travel day so
much better in a few seconds. Many thanks Adam! Wishing you and the entire team a Merry Christmas and Happy New Year,... thanks
for all you do! - Shawn |
Work Location: ERMC |
|
|
Date: 12/21/20 |
Employee: Iesha walker |
Airport: Newark Liberty International Airport |
Experience: Iesha was helpful with directions for us and made sure we had it before we left the airtrain stop. |
Work Location: ERMC |
|
|
Date: 12/20/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: We were lost waiting for an Uber and he
approached us and gave us the proper
directions. Was very friendly, warmth and
seemed like he cared for our wellbeing. He
made sure we went the correct way before
departing. |
Work Location: ERMC |
|
|
Date: 12/20/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Very professional and pleasant. Excellent service |
Work Location: ABM |
|
|
Date: 12/20/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: I work for Delta terminal D and every time I walk in to the building, Angela is always
greeting everyone with a smile and enthusiasm she greets everyone coming or going. She
is helpful, friendly and assists everyone that has a question or looks confused. |
Work Location: ERMC |
|
|
Date: 12/20/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful in making sure we got to where we wanted to go. |
Work Location: ERMC |
|
|
Date: 12/20/20 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Such a sweet, professional and determined young lady. Was extremely pleased with her costumer service. |
Work Location: ERMC |
|
|
Date: 12/20/20 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Iesha was super helpful and kind! She was proactive and asked me if I needed help as soon as she saw me. She answered all the questions I
had concisely and precisely, giving me extra information about the route I was supposed to take and reassuring me about going to the correct
terminal. It was late at night and she still approached with such a calm and reassuring tone. I have never been better assisted at an airport before.
I highly recommend she is rewarded for her outstanding commitment to her job. Thank you! |
Work Location: ERMC |
|
|
Date: 12/19/20 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: This employee assisted me using his IPad to search the incoming flight and arrival time of my family member. I was given limited time at the
loading/arrival pickup curb and he assisted me with time planning. Mr. Anwas reassured me the flight landed and passengers would be at the
baggage claim area shortly. Thank you fir your kind assistance at Terminal C/D. |
Work Location: ERMC |
|
|
Date: 12/19/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Soon after we arrived at the ground transportation outlet, she has helped us to find the bus that would take us to our destination. Also helped us to
buy Metro card that will be necessary in our travel |
Work Location: ERMC |
|
|
Date: 12/19/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: She was very helpful and friendly. Provided with the useful information on arrival |
Work Location: ERMC |
|
|
Date: 12/19/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Syeda Sharif was above and beyond by helping me to get to my final destination. If not for
her I might still be there. I want to thank her for her dedication and help she gave me.
Thank you and happy holidays - James Marr |
Work Location: ERMC |
|
|
Date: 12/19/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Luis was a real surprise for us. We speak
English, but is difficult for us to get
help now with the masks. Luis immediately
realized we were in troubles and offered
your help to help us find out the car
rental section. With the terminal one the
current situation (under big renovation),
Luis was a key for us to find the way
home. Kind and funny. |
Work Location: ABM |
|
|
Date: 12/19/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: I had to pick up a child coming from Houston, Texas (Delta 1779). While arriving to Terminal D,
the flight had already landed, and baggage sorted out. I was late and worried about the kid. Mr.
Umair quickly felt my emotion, and then came towards me: "How can I help you Sir, he said". He
then oriented me to the main desk. Unfortunately, the child wasn't there. I came back to him. He
then advised me to go upstairs, with left and right direction. I found the child. While leaving
the airport, he wish us good evening with a bright smiling. |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening
I meet one of your best employee name
M.Siddiqui such a helpful person and very
professional |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Morning.
Mr M.Siddiqui was very polite and
knowledgeable and help me with Metro card
and give me Multiple options which was
very helpful for me. |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Very humble person , I arrived at LGA
Airport, i have such a rough experience
with my flight service , but when I meet
M.Siddiqui he give me very wonderful
services and help me out with my hotel
reservation without taking tip |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Hi, We were traveling in large group. We
were looking something very economical and
Mr M.Siddiqui was the person who give us
very good options and advice us for using
public transportation which was very
economical us. On behalf of my group and me
very thankful to Mr M.Siddiqui, he was
very professional and knowledgeable and
polite. |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Jussine Woodward |
Airport: Newark Liberty International Airport |
Experience: Jussine was not only helpful, but a delight to be around. When in the middle of a hectic travel day, a little bit of kindness goes a long
way. She took the time to help me find which train I needed to be on, but also connected with me about our children. She really made my
day! |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Morning, its very stressful traveling
during this pandemic especially with
family. Some how we missed our connection
flight, and we were looking for one night
stay hotel but me and my family never been
here so everything is new for us but one
of your best employee M.Siddiqui make us
feel like home the way he welcome us with
smile. He wear mask but we can see his
smile by his eyes , he help us to make a
reservation by touch tablet which was very
good. I do appreciate his services and he
was very professional with very good sense
of humor, and he more surprised us when
didn't take a tip and give his card. |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Hello , Good Evening
I'm very thankful to one your best
employee M.Siddiqui who help me with my
lost phone at Terminal he make it very
easy for me just one call to port
authority police they ask for location and
they bring my phone at welcome center,
thanks you so much to him and I really
appreciate it |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: She did a great job guiding me to taxis and telling me what I could do in New York on my trip |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Very helpful and attentive |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: When I visited La Guardia Airport and had problems with delayed/lost luggage, Syeda Sharif was very friendly and helped me find the baggage
office when my suitcase was delayed by the infamous Spirit Airlines . Thank you Syeda! |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Syeda Sharif |
Airport: I don't know |
Experience: Did a great job, helping me ,very VERY helpful |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: She was very helpful. And showed me to get
home safely. |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Shyeda is most personable and professional and had shown willingness to help with all my concerns and questions. |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Syeda has been really helpful |
Work Location: ERMC |
|
|
Date: 12/17/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: P3 station. Adam was helpful in getting me pointed back to the Newark Marriot during the
snowstorm. He was friendly, approachable and knowlegable. |
Work Location: ERMC |
|
|
Date: 12/17/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela was very helpful to show me how to use the bus between terminals. She was so friendly and helpful and made my travel experience a little
brighter! |
Work Location: ERMC |
|
|
Date: 12/17/20 |
Employee: Seda Sharif |
Airport: LaGuardia Airport |
Experience: She was Very helpful in helping and directing me
towards the car service area |
Work Location: Security |
|
|
Date: 12/16/20 |
Employee: Thalia King |
Airport: Newark Liberty International Airport |
Experience: Arriving at the airport, I discovered there was an issue with my booking. Thalia was extraordinarily helpful in helping me identify how to resolve the
issue. She contacted the airline at issue on my behalf. The assistance we received over the phone was disappointing and uninterested in a
resolution. After accompanying me to find the ticketing agents for the airline, she helped me navigate both the airport itself and the disaster of
having a flight booked at the wrong airport. Her patience and commitment to a positive outcome were truly admirable. She worked with her team
to ensure other passengers would still have access to services her department provided while she assisted me, even as it took us to a different
terminal. Newark Liberty is better for having team members like Thalia who lead by example with positivity and empathetic dedication. |
Work Location: ERMC |
|
|
Date: 12/16/20 |
Employee: Adam Madrigali |
Airport: Newark Liberty International Airport |
Experience: It's not very often that you get help in
this city, Adam helped me out alot I
usually fly but today my company pit me on
a train. Adam was very knowledgeable about
the airport and guided me to the train
station. Ty for your help Adam! |
Work Location: ERMC |
|
|
Date: 12/16/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam Martigrali from ERMC was amazing, helpful
and curious. He should be praised. |
Work Location: ERMC |
|
|
Date: 12/15/20 |
Employee: Ashok Kumar |
Airport: Newark Liberty International Airport |
Experience: Hello, My father is old and confused and was picking me up from the airport. My father parked in the wrong terminal and was very confused on
where to find me. Ashok Helped my dad find me, I appreciate his services very much. |
Work Location: ERMC |
|
|
Date: 12/15/20 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: Faizan was really patience and knowledgeable to assist me and my family in regards to getting a shuttle/ Uber to take us to our destination.
His hospitality makes us very welcoming to NYC. |
Work Location: ERMC |
|
|
Date: 12/15/20 |
Employee: Rosita Nillaga |
Airport: LaGuardia Airport |
Experience: I had just arrived via JetBlue and was at baggage claim to grab my
bag. When I tried to get a LYFT, the message said low availability.
My wait was estimated at 45 minutes. Rosita offered to help by
calling a car service who was there in 7 minutes and less than a
LYFT. I was so thankful for the help. She was a real lifesaver! |
Work Location: ERMC |
|
|
Date: 12/15/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela was very pleasant and knowledgeable on airport Metrocard machine. She assisted multiple people from my flight |
Work Location: ERMC |
|
|
Date: 12/14/20 |
Employee: Ann Evans Spence |
Airport: Newark Liberty International Airport |
Experience: Miss Ann helped me find my way to platform C which made my day a lot less stressful. She was very nice and taught me a lot about how the
different airlines buy seats on each others airplanes and such. Very interesting conversation. Thanks Ann and I hope to meet you soon again
going through Newark! Have a great week and stay safe, Adam |
Work Location: ERMC |
|
|
Date: 12/14/20 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: Khan did an excellent job in providing his service. I had a question and he offered his help for me and my family.
Thank you. |
Work Location: ERMC |
|
|
Date: 12/14/20 |
Employee: Salhi Nabila |
Airport: Newark Liberty International Airport |
Experience: Salhi went above and beyond by giving me assistance with an issue concerning my luggage,
that if not for her i would not have been able to resolve. Every airport needs more
people so helpful and attentious to the dillemas of the weary traveler. Thank you for all
that you do, and making this part of my journey one that I will most joyfully remember. |
Work Location: ERMC |
|
|
Date: 12/14/20 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: We were trying to find our way to the Marriott hotel on the airport premises after returning our
rental car. Iesha was standing on the upper level for the air train and approached us asking if
we needed help. She was amazing, she provided us with excellent guidance to get to the hotel in
the quickest, safest manner.
She must be an asset to your company, she was a huge help. |
Work Location: ERMC |
|
|
Date: 12/14/20 |
Employee: Anne Evans Spence |
Airport: Newark Liberty International Airport |
Experience: Anne made me feel relived and reasured that my situation was in the hands of a kind
profissional by giving me assistance with an issue concerning my luggage, that if not for
her i would not have been able to resolve. Every airport would be lucky to have such an
entusiastic person as this one. Thank you for all that you do, and making this part of my
journey one that I will most joyfully remember. |
Work Location: ERMC |
|
|
Date: 12/14/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Her presence is very welcoming, Angela is always ready and willing to greet and assist
every customer that passes her. She is very engaging and always has a smile on her
face. She is an excellent representation of what someone working for your company
should be. I am happy to witness Angela work. She is most definitely an asset to the
company. I worked for Delta Airlines at LaGuardia. |
Work Location: ERMC |
|
|
Date: 12/13/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Very good service!! |
Work Location: ABM |
|
|
Date: 12/13/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Awesome guy! Very friendly and helpful. |
Work Location: ERMC |
|
|
Date: 12/13/20 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: I had traveled through five countries in 24 hours, and Miss Darlene was such sweet person with a lot of knowledge of the city and her position.
She was so helpful where every other airport I visited had no one around to assist. Thank you for being so awesome! |
Work Location: ERMC |
|
|
Date: 12/13/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I had a great pleasure of having Adam to help me to get to my destination he was an amazing customer service provider |
Work Location: ERMC |
|
|
Date: 12/13/20 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Iesha was great. She communicated affective and efficiently. She made my commute so much smoother. |
Work Location: ERMC |
|
|
Date: 12/12/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: I appreciate his service he was so nice, helpful, kind and cheerful. Thank you Luis- you're the best! |
Work Location: ABM |
|
|
Date: 12/12/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: he was a great helper to me and my family |
Work Location: ABM |
|
|
Date: 12/12/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: My boy Adam should be the president of the United States. This man is the best thing since sliced bread. keep up the good work, homie. |
Work Location: ERMC |
|
|
Date: 12/12/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela is amazing, super helpful and friendly! |
Work Location: ERMC |
|
|
Date: 12/11/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: So kind. The lady at LGA Terminal C was exceptionally kind to us. First time traveling in 2020 with my brother, and had no idea where to go at the
airport. Until one of your representatives angela guided me to drop my bags and guided me to check in for my Delta flight to Miami. She was
friendly and efficient and knowledgeable. And provided an impeccable service on my return to traveling. |
Work Location: ERMC |
|
|
Date: 12/11/20 |
Employee: Rico Soriano |
Airport: Newark Liberty International Airport |
Experience: In an incident at ATL, my smart phone was not functioning. On our arrival I was concerned and
anxious about availability of Ground transportation. Your agent Rico Soriano (Badge# ERMC 31182)
noticed I was looking for something, came up to me and asked about my problem. In discussing my
problem with him, he gave my several options and looked up a car service that I suggested and got
me in touch with them using his personal phone.
After all the attention and help he had given me, he refused a gratuity. I would to thank Mr.
Soriano for his help and professionalism. |
Work Location: ERMC |
|
|
Date: 12/11/20 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: very helpful caring attentive and nice bless you. you are awsome! |
Work Location: ERMC |
|
|
Date: 12/10/20 |
Employee: Bertha Malasquez |
Airport: Newark Liberty International Airport |
Experience: Bertha was ver helpful and was able to give me a few areas in NewYork to visit. She also explained to me the best places to take pictures and
also gave me a brief idea of the transportation system. |
Work Location: ERMC |
|
|
Date: 12/10/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Your airport is a mess. Fortunately Angela was a great help trying to find our way to the rental car center. It’ll be nice when you get it done. |
Work Location: ERMC |
|
|
Date: 12/10/20 |
Employee: Rico Soriano |
Airport: Newark Liberty International Airport |
Experience: Mr. Rico Soriano ID EMNC31182. Was busy,
setting up his working site. I was
frustrated and had missed my flight for being at the
wrong airport. He devoted to me his full
attention and helped me resolve my problem. |
Work Location: ERMC |
|
|
Date: 12/9/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam, was courteous, respectful and nice. Gave precise details and directions for us to go our terminal from the P3 station. Excellent “Red coat”
service! |
Work Location: ERMC |
|
|
Date: 12/9/20 |
Employee: Sophia Siddiqui |
Airport: LaGuardia Airport |
Experience: I want to write this for this wonderful
lady I met at the airport when I was
having issues finding my family
She gave me clear directions and was very
helpful and friendly .I am so pleased with
her customer service |
Work Location: ERMC |
|
|
Date: 12/8/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Was picking up my mother and not sure where to go and she took the time to help me out |
Work Location: ERMC |
|
|
Date: 12/8/20 |
Employee: Monroe Williams |
Airport: LaGuardia Airport |
Experience: Mr. Williams was very pleasant and helped me in a very kind and professional way. I
was lost due to the construction going on at the gate, but he offered his help and
solved the problem right away. Thank you Monroe Williams for what you do. |
Work Location: ERMC |
|
|
Date: 12/7/20 |
Employee: Adam Madrigali |
Airport: Newark Liberty International Airport |
Experience: Adam pointed us in the right direction of the parking lot to pick up our car after our
trip. But we really could have used his services on the front end of the trip becaus
parking at Newark was so confusing! Thanks, Adam, for your service! |
Work Location: ERMC |
|
|
Date: 12/7/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I want to thank Mr. Adam Matrigali for his professional service in assisting me with directions
while I was at EWR airport last week. His kind words and professionalism really made a huge
difference in my perception of EWR airport. I had a long week but our brief conversation was the
highlight of my day.
Thank you Mr. Matrigali!!! |
Work Location: ERMC |
|
|
Date: 12/7/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: She was very helpful and I recommend her
for whatever promotions received for
excellent work |
Work Location: ERMC |
|
|
Date: 12/7/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela was very welcoming and polite. |
Work Location: ERMC |
|
|
Date: 12/7/20 |
Employee: Abraham Millien |
Airport: LaGuardia Airport |
Experience: Mr. Millien who is a supervisor went above and beyond in helping my family coordinate with our
rideshare driver to pick us up curbside. The driver wanted us to walk all the way to the rideshare
pick up zone, but this was too far with all of our luggage and an infant + stroller, car seat, and
all the baby gear. Mr. Millien offered to allow him to come pick us up in the departures area and
assured the driver would not be penalized, easing the mind of our driver who was worried. Thanks
to Mr. Millien, we were able to seamlessly load our family to the car without stress or hassle. |
Work Location: ERMC |
|
|
Date: 12/7/20 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Iesha is incredible and very helpful very friendly |
Work Location: ERMC |
|
|
Date: 12/7/20 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Iesha on P3 went above and beyond .. she assisted me with my questions my family and her made a quick conversation while waiting for the
train shuttle ..
thanks Iesha ! :) |
Work Location: ERMC |
|
|
Date: 12/6/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: I returned my rental to Avis at 3:45am
this morning. I was told by the Avis desk
agent their shuttle service to the LGA
shuttle pickup place doesn't start until
5am. I started to walk towards the LGA
shuttle pick up area. I made it to Avis'
exit where I saw a LGA shuttle heading my
way. I flagged down the driver and he
graciously stopped for me. I fully
expected him to tell me he couldn't pick
me up because I wasn't waiting at the
designated pick up place. He allowed me to
get on. I told him I appreciated him
stopping and picking me up like he did.
He kindly explained to me he shouldn't
have stopped for me but he did because he
had an almost empty bus and traffic was
almost non-existent at that hour of the
morning. I thanked him again for making
an exception for me. Thank you, Luis
Rueda! |
Work Location: ABM |
|
|
Date: 12/6/20 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: very presentable and very kind and helpful |
Work Location: ERMC |
|
|
Date: 12/6/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela was super helpful and so sweet! She even said she loved my pup. Great employee! |
Work Location: ERMC |
|
|
Date: 12/6/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful and provided detailed, concise instructions and helped me figure out how to get to my destination. Great, professional, and
helpful employee! |
Work Location: ERMC |
|
|
Date: 12/6/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very courteous, helpful and kind. Such a pleasure talking to him while I waited for my train. |
Work Location: ERMC |
|
|
Date: 12/5/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: He went over and beyond is job to assist me when I left my key
He politely assured with the return of the key to Avis
Outstanding driver as well Custmer service was excellent |
Work Location: ABM |
|
|
Date: 12/5/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: He was safety conscious in regards to the wet floor on the all terminal bus. When we arrived near the old Marine Terminal he assisted me with my
bags to board another bus. That was much appreciated thank Luis. |
Work Location: ABM |
|
|
Date: 12/5/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: She was very helpful in directing us as to where we needed to go. |
Work Location: ERMC |
|
|
Date: 12/5/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: It was my Very first time to New York’s Manhattan. My daughter and I were having difficulties trying to meet up with a close friend of hers which
was coming in on American Airlines, we traveled with Delta Airlines. As we were headed to the doors Ms. Angela Nerbel appears out of nowhere
like an Angels and gave us specific information as well as stood outside with us in order for us to receive the proper transportation. She went the
extra mile to make sure we were all safe and acquainted with one another. She’s an amazing asset to the company and deserves a huge RAISE!
God Bless Her and Happy Holidays. I pray I see her again when I return. Love Ms. Jenneice Kendrick of West Lafayette IN. |
Work Location: ERMC |
|
|
Date: 12/5/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Very helpful and kind |
Work Location: ERMC |
|
|
Date: 12/5/20 |
Employee: Adam Matricali |
Airport: Newark Liberty International Airport |
Experience: Very helpful to first timers connecting to AirTrain after landing |
Work Location: ERMC |
|
|
Date: 12/4/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Luis was very friendly and it was quite clear
that he wanted nothing more than for his
passengers to have the best experience
possible while a LaGuardia. His kindness went
a long way very early in the morning and I
really appreciated it. Great job Luis! |
Work Location: ABM |
|
|
Date: 12/4/20 |
Employee: Theresa Casillo |
Airport: LaGuardia Airport |
Experience: Theresa was so helpful to me upon my arrival and first time at LGA. She made it so clear how to use the public transport system to get me where
I needed to go. Thank you and God bless you Theresa! |
Work Location: ERMC |
|
|
Date: 12/4/20 |
Employee: Kavita Chugani |
Airport: LaGuardia Airport |
Experience: KAVITA was exemplary and helped us tremendously with our taxi to get to jfk. She is one of the most sincere people I have ever met. She helped
make sure we get our cars. And get to our destination.
Thank you KAVITA |
Work Location: ERMC |
|
|
Date: 12/4/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: I did not know where the bus to car rentals was and Angela was very nice and helped me
get to where I was going. LGA is pretty confusing right now and it was nice to have
someone there to help. |
Work Location: ERMC |
|
|
Date: 12/3/20 |
Employee: Ann Evans-Spence |
Airport: Newark Liberty International Airport |
Experience: I was having a super bad day- I had missed my first train, I was left alone inside a
major airport I'd never been to, I had to spend $100 extra on a ticket for the next
train, I ran out of data, and I couldn't access Wifi to get to my ticket. Nothing I was
trying to do to pull up my new ticket through email was working. I am young and this was
my first time traveling alone, and I was afraid I would miss another train trying to
figure out how to get my ticket. This lady saw that I was upset and trying to figure out
what to do, and she came over and she asked what was wrong and if she could help me. At
first I said I was okay, but she told me she'd noticed that I was having trouble and she
wanted to help me in any way she could. I explained my situation, and she worked with
another employee in the station to help me print a physical ticket even after my card
didn't work in the machine. What an angel! I was about to cry, I was so relieved. |
Work Location: ERMC |
|
|
Date: 12/3/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Ms. Nerbel was a great at helping me navigate my away around the airport while under construction. She
proactively recognized that I was clearly lost and gave me quick and accurate information. |
Work Location: ERMC |
|
|
Date: 12/3/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: A very big THANK YOU to Adam Matrigal!! After a long day of travel, his offer of help and
direction was very much appreciated. We chatted for a while while I waited for the AirTrain. He
shared terminal information, car rental information and even answered my questions regarding
hotels. What an asset it is to have the "red coats" available to help visitors to the NYC area.
Thank you! |
Work Location: ERMC |
|
|
Date: 12/3/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: ANgela was very helpful and knowledgeable about her job. she is an asset to the company |
Work Location: ERMC |
|
|
Date: 12/3/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: She is a sweetheart |
Work Location: ERMC |
|
|
Date: 12/3/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was a great and knowledgeable and greeted us with a warm smile. He pointed us in the right direction and had some friendly banter! |
Work Location: ERMC |
|
|
Date: 12/3/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: First time in New York was very helpful in helping me know where I needed to go |
Work Location: ERMC |
|
|
Date: 12/2/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Louis is very helpful in showing us exactly where to go to get to where we needed to be. He saw that I was confused and didn’t even wait for me
to ask. When we stopped he pointed to the correct bus and there was a few there but he made sure to take the time to call me Through the crowd
to get my attention and point to the right bus. He went the extra mile for us. How many people nowadays go to do that anymore. |
Work Location: ABM |
|
|
Date: 12/2/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Air train attendants are always very helpful anytime I fly! |
Work Location: ERMC |
|
|
Date: 12/2/20 |
Employee: Muhammad Anwad |
Airport: LaGuardia Airport |
Experience: I received excellent, thorough help from Muhammad while having just arrived in to NYC. He helped me get my bearings as well as point me in the
direction of amenities I was in need of. Service with a smile and good help. |
Work Location: ERMC |
|
|
Date: 12/1/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: Umair quickly recognized from my facial expression I needed help. He proactively asked
if I needed help and provided the information I needed quickly and showed me exactly
where I need to go. |
Work Location: ERMC |
|
|
Date: 12/1/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam approached us as we rode escalator up from Terminal B to the Air Train. He
politely asked us where we were going and pointed us in the right direction. Adam was
very courteous and professional along with having a smile on his face, which was of
course covered by his mask. |
Work Location: ERMC |
|
|
Date: 12/1/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very kind and greeted every customer and helped direct their way and a very confusing airport. Thank you Adam! |
Work Location: ERMC |
|
|
Date: 12/1/20 |
Employee: Muhammed Anwar |
Airport: LaGuardia Airport |
Experience: Muhammed Anwar - from company ERMC A-LLC was extremely helpful got my family and me safe to our destination. He took the time to guide
me and walked me in the right direction; also helped me with calling my shuttled and explained to me what to say. Excellent service from
Mohammed Anwar. |
Work Location: ERMC |
|
|
Date: 12/1/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: Asked Umair for directions to the car services area and he gave clear, concise directions. He was exceedingly polite and unobtrusive, I appreciate his help and wish him the best! |
Work Location: ERMC |
|
|
Date: 11/30/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I met Adam at the P3 station in EWR. His was extremely friendly and welcoming! It was only my
second time using the AirTrain and I really appreciated his guidance and company while I waited
for the train. He is a great guy! |
Work Location: ERMC |
|
|
Date: 11/30/20 |
Employee: Ann Evans-Spence |
Airport: Newark Liberty International Airport |
Experience: Ann is the best! She
noticed that I was lost
in the AirTran
terminal, assisted me
in purchasing my NJ
Transit ticket to
Hackensack, and was
great conversation.
Sheave my travel a much
better experience!!
She is very nice and
made sure that I should
feel safe and
comfortable, and that
the train service was
very reliable! She is
an excellent example of
a person going above
and beyond!! |
Work Location: ERMC |
|
|
Date: 11/29/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: He was very kind and very helpful by detailing instructions and directions. |
Work Location: ABM |
|
|
Date: 11/29/20 |
Employee: Filemon Domingo |
Airport: LaGuardia Airport |
Experience: Filemón Domingo was great help at our arrival to New York for the first time. He kindly helped us arrange for the most convenient transportation
from the airport to our hotel. |
Work Location: ERMC |
|
|
Date: 11/29/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam greeted me with a genuine smile (it was
hiding behind a mask, but I could still tell it
was there!) and impeccable customer service.
As soon as I came up the escalator from baggage
claim to catch the Airtrain Adam was there to
help guide me. He was very friendly and helpful
in directing me as to what stop I would need to
get off on to catch the NJ Transit to NY Penn.
After traveling for work and being met with yet
more new Covid restrictions it was pleasant to
be met by a friendly face. Thanks Adam! |
Work Location: ERMC |
|
|
Date: 11/29/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: Mr. Saeed was extremely helpful and courteous. |
Work Location: ERMC |
|
|
Date: 11/29/20 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: Muhammad helped us find what gate our daughter
was at. He was pleasant, helpful and it never
seemed like a burden to him even though we
pulled him from his regular job duty. We felt
he legitimately wanted to help us and he seemed
to enjoy his work. |
Work Location: ERMC |
|
|
Date: 11/29/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful giving my girlfriend and I some instructions when we arrived at the AirTrain. Thanks a lot and keep up with the good work
Adam! |
Work Location: ERMC |
|
|
Date: 11/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Last week I was traveling from LaGuardia
Airport when I realize I forgot my
passport and my wallet with my id in it,
in my luggage which I already checked in
and was freaking out.
I was trying to figure out what to do when
I saw this guy approaching me like a light
of hope. He came and asked me what was wrong and
I told him everything and he took me to
the baggage office and was there with me
this whole time until the guy came with my
luggage.
I tried giving him some tip which he
refused to take and that's when he gave me
this card with his name on it .
I really wanna thank this guy for helping
me throughout this whole process.
I hope he's reading this compliment as he
truly deserves this . |
Work Location: ERMC |
|
|
Date: 11/29/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: This was my first experience in the Newark Airport and I was lost. I was about to head down the wrong escalator and Adam made sure I was
headed to the right place. After realizing I wasn’t, he gave me the directions I needed and was very professional. This is a very confusing airport
and people like Adam are so important to have to direct people traffic and ensure people are getting to their flights on time. Thank you Adam. |
Work Location: ERMC |
|
|
Date: 11/29/20 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: I was lost in the air terminals and Iesha save my day provided me with the direction to get to my destination on time thanks Iesha. |
Work Location: ERMC |
|
|
Date: 11/28/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was extremely professional and courteous to all those passengers getting on and off the airtran at Newark airport. Wonderful energy and
welcoming presence. |
Work Location: ERMC |
|
|
Date: 11/28/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful and informative. He helped me find my way into the city. He was very nice to meet. |
Work Location: ERMC |
|
|
Date: 11/28/20 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: He was very helpful providing personal service assisting with my 92 yr old mother in law. He was professional ,friendly and courteous. |
Work Location: ERMC |
|
|
Date: 11/28/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful providing directions |
Work Location: ERMC |
|
|
Date: 11/26/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Great driver and very friendly. Great experience overall! |
Work Location: ABM |
|
|
Date: 11/26/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela Nerbal is an enthusiastic sweetheart who was very helpful and informative |
Work Location: ERMC |
|
|
Date: 11/26/20 |
Employee: Adam Matrigal |
Airport: Newark Liberty International Airport |
Experience: Adam met us on the A Platform after coming back on our trip from Florida. Although I know how to
navigate the AirTran system since I fly a lot, it was really nice to know there was a person there
to help others who are not as familiar. I have been to many other countries around the world and
hardly ever is there someone like Adam to assist a traveler who might be in some kind of distress.
I could tell you a story about what happened to me in Japan but that would take more room than is
allowed here. Suffice it to say I wish there had been someone like him to get me to my final
destination. |
Work Location: ERMC |
|
|
Date: 11/26/20 |
Employee: Rosita Nillaga |
Airport: LaGuardia Airport |
Experience: The best experience with the lady Rosita Nillaga. Good costumer service in the welcome center in Terminal C. She helped me to find my backpack that I
forgot at Terminal C. |
Work Location: ERMC |
|
|
Date: 11/26/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam has done a great work letting us know the appropriate information and we really appreciate his help. |
Work Location: ERMC |
|
|
Date: 11/26/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam had been a great support when finding my way to the airport and the right terminal. He made sure
that all other people kept their social distance and finally had been asked to enter the AirTrain
'cabins' to feel safe and comfortable these days.
Happy Thanksgiving! |
Work Location: ERMC |
|
|
Date: 11/25/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Morning.
In this pandemic traveling are really
headache and stressful especially when you
are traveling with your family, but I can
gladly say that one of your employees,
M.Siddiqui, is such a very helpful person and very
polite, very calm, and very welcoming. When I
arrived at LGA Airport Terminal C, I was very
busy. I asked same question to different
Airport employee on how to get my rental car.
Nobody could give me clear directions
until I meet M.Siddiqui. He gave me very
clear directions with step-by-step instructions. I
really appreciated his help and was very thankful to him and his services. Port Authority hired a wonderful employee! |
Work Location: ERMC |
|
|
Date: 11/25/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening
By mistake my uber driver drop us at
arrival which was become a big problem for
my mother because she is 80 year old woman
and she need wheelchair. When I visited
the airline baggage office, it was closed and no
one was there. Mr Siddiqui came forward
to help me out with the situation even though that wasn't his job - it was my Airlines responsibility.
But he went above and beyond. He didn't take
a tip and gave me his services card and i feel
happy to write about his extraordinary
services. |
Work Location: ERMC |
|
|
Date: 11/25/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Humble
Amazing
Sense of humor
Warm welcoming
Helpful person
Very knowledgeable about Airport
These all are qualities one of your employees
M.Siddiqui it was such a pleasure to meet
him and get his services |
Work Location: ERMC |
|
|
Date: 11/25/20 |
Employee: Anwar Muhammad |
Airport: LaGuardia Airport |
Experience: He was excellent at his job - thanks! |
Work Location: ERMC |
|
|
Date: 11/25/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was super helpful and had a great attitude. |
Work Location: ERMC |
|
|
Date: 11/25/20 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: Mohammed was very helpful to us and let us know we were waiting in the proper place for the flight that we were waiting for. He put our minds at
ease. |
Work Location: ERMC |
|
|
Date: 11/24/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I had a very short time to get to my next flight. Adam Matrigali was very helpful with directions
through the airport. I was able to navagate quickly to my gate and make my flight. He took off a
lot of the stress of traveling. |
Work Location: ERMC |
|
|
Date: 11/23/20 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Absolutely lovely. Very kind and
knowledgeable |
Work Location: ERMC |
|
|
Date: 11/23/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: The driver was so helpful after my cab dropped me off at a different wrong terminal. |
Work Location: ABM |
|
|
Date: 11/23/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Just want to take a moment out to shout
out for this guy who was so helpful and
kind when I was waiting for my car and he
offered my mom a chair. He was there the
whole time until our ride came.
I really wanna take out time and thank him
for his professionalism and his dedication
of work!! |
Work Location: ERMC |
|
|
Date: 11/23/20 |
Employee: Adam Matrigal |
Airport: Newark Liberty International Airport |
Experience: Adam was very informative and attentive |
Work Location: ERMC |
|
|
Date: 11/23/20 |
Employee: Muhammad Anwa |
Airport: LaGuardia Airport |
Experience: I was traveling to NY from Florida and was wearing a light sweater and sandals when I arrived. Muhammad was so kind and found a way to get
me to my car in the most efficient way, so I wouldn’t be waiting outside freezing. He was so nice! |
Work Location: ERMC |
|
|
Date: 11/22/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: He is a very nice driver.
The wait time was a bit long but I guess it was because it was 6am. |
Work Location: ABM |
|
|
Date: 11/22/20 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: Great job! Very helpful staff! |
Work Location: ERMC |
|
|
Date: 11/22/20 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: The airport is very clean and the the staff is very friendly. |
Work Location: ERMC |
|
|
Date: 11/22/20 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: I can't complain! The service is so helpful for us as visitors! |
Work Location: ERMC |
|
|
Date: 11/22/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam gave our party guidance in the Newark AirTran P3 Station. He was super friendly and guided us to our destination, and even hung around
to chat while we waited for the shuttle. Great guy!! |
Work Location: ERMC |
|
|
Date: 11/22/20 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: Helped with Carmel car service. I liked it - very clean, nice, and fast |
Work Location: ERMC |
|
|
Date: 11/22/20 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: Mr. Khan is very helpful with shuttles. Love the airport. Amazing water show! |
Work Location: ERMC |
|
|
Date: 11/22/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Great service and guidance! |
Work Location: ERMC |
|
|
Date: 11/22/20 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: In the rail link, Iesha, badge #6300527923 provided support for me to find the right place to go. This employee truly helped my traveling
experience. Kudos to Iesha! |
Work Location: ERMC |
|
|
Date: 11/21/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: He was very kind and helpful with directions. |
Work Location: ABM |
|
|
Date: 11/21/20 |
Employee: Adam Matrigal |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful, kind and professional. Every person in a red coat that I have come in contact with since October 25, 2020 has been
EXCELLENT! I have taken 6 flights to and from this airport and this team has never let me get lost. They are wonderful and I am very grateful! |
Work Location: ERMC |
|
|
Date: 11/21/20 |
Employee: Ubong Umoh |
Airport: Newark Liberty International Airport |
Experience: He helped me navigate the transit in order to get home. His information was on point and helped me get to my destination fast and safely! |
Work Location: ERMC |
|
|
Date: 11/21/20 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: TENIA MUCHOS MESES SIN VENIR A NY . y hoy quede solprendida de el NUEVO AEROPUERTO GRANDE BELLO Y
CON ESCULTURAS ME ENCANTO!
I HAD MANY MONTHS WITHOUT COMING TO NY. and today I am amazed by the NEW BIG BEAUTIFUL AIRPORT AND
I LOVE IT WITH SCULPTURES! |
|