Date: 3/1/21 |
Employee: Stafford Woods |
Airport: Newark Liberty International Airport |
Experience: Friendly warm and wonderfully helpful as I carried an elderly relative’s 5 pieces of luggage weighing over 150lbs in total back home to Toronto!!
Mr . Woods was my airport angel today
Thank you- Dr Sherri Baine, Pediatrician, Toronto, Canada |
Work Location: ERMC |
|
|
Date: 02/28/2021 |
Employee: Stafford Woods |
Airport: Newark Liberty International Airport |
Experience: As I arrived off the NJ Transit train, after a long morning of running to catch trains and delays, I arrived to Newark disheveled and a bit confused.
after helping someone else with questions, Mr. Woods came up to me and asked if he could be of assistance.
He told me exactly where to go in a calm and clear manner. With the perfect amount of information I needed. Not too much to make it confusing,
but enough direction to make me confident.
This gentleman made me feel welcome and confident upon arriving at the airport, which I have never felt before, and because of his manner and
help, I was able to navigate the airport feeling calm.
Mr. Woods, and the many people doing great work like him, are providing a very important service to your airport by giving a genuine service that
will put your airport into world class. |
Work Location: ERMC |
|
|
Date: 02/28/2021 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: I landed at Terminal B and was thoroughly
confused about how to get to rental cars.
Darlene helped me avoid getting on an MTA bus
and even found the ETA of the next terminal
bus for me. All the while she was very sweet
and extremely helpful. When the bus came to
the terminal, she ensured I didn't miss it.
Thank you, thank you!! |
Work Location: ERMC |
|
|
Date: 2/27/21 |
Employee: Sharon McDuffie-Pagan |
Airport: Newark Liberty International Airport |
Experience: Sharon was an amazing person who helped me track down a flight that was rediverted back
to the airport. The airline, United Airline was not able to provide me with any useful
information, but Sharon got me all the information I needed by staying with me on the
phone for more than 30 minutes doing her diligence to get me all the information I
needed. Thanks again, Sharon! |
Work Location: ERMC |
|
|
Date: 02/27/2021 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: Muhammad helped me locate
my friend who had arrived
at another terminal. He was
extremely kind when he saw
I was having a hard time
breathing from the long
walk between the parking
lot and the terminal. |
Work Location: ERMC |
|
|
Date: 2/25/21 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: P4 the customer service was excellent |
Work Location: ERMC |
|
|
Date: 02/25/2021 |
Employee: Medjine Dure |
Airport: Newark Liberty International Airport |
Experience: I was at Term. B when I realized I lost my child's bag somewhere at the train station at the
airport, Ms.Dure assisted me on finding my bag. I'm greatly appreciative because I didn't know
what I would do without my child's bag. Big Shout to Ms.Dure your are the best ! |
Work Location: ERMC |
|
|
Date: 02/24/2021 |
Employee: Sheila Ferguson |
Airport: JFK |
Experience: It was with my girlfriends and it was the first time ever in NY coming from FL where trains are practically non existent. Sheila was able to help us chose the
best option for the five of us for our entire stay here in New York and helped us with directions on how to get to Manhattan. She was extremely
polite and well mannered and I am glad she was there to help us today. |
Work Location: Bombardier |
|
|
Date: 02/23/2021 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: She was able to point me in the right direction and was patient with me until I was able to find the right shuttle. |
Work Location: ERMC |
|
|
Date: 02/23/21 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Darlene Hunter was very polite, informative and kind to me. She helped to transfer from LGA to JFK by bus/trains. Thumbs up to her. |
Work Location: ERMC |
|
|
Date: 02/22/2021 |
Employee: Ubong Umoh |
Airport: Newark Liberty International Airport |
Experience: Very patiently listened to my question and provided accurate information to help me understand if I needed to take the train from Penn Station or
from train terminal. |
Work Location: ERMC |
|
|
Date: 02/22/2021 |
Employee: Germaine Whitley |
Airport: JFK International Airport |
Experience: We were late for our flight and he was so kind in such a stressful situation! He helped us figure out our baggage issues and I can’t express how
grateful we were that we happened to go to his curb side check in. Please please please recognize this employee! Kindness goes a long way and
turned around our whole morning! he helped us get to our flight in time and we cannot thank him enough. |
Work Location: JetBlue or JFK |
|
|
Date: 02/22/21 |
Employee: Magdalene Victor |
Airport: Newark Liberty International Airport |
Experience: On that date I had lost my phone due to me being in a rush. This employee helped me find it and helped make sure I took the right air train to get
back. |
Work Location: ERMC |
|
|
Date: 02/20/2021 |
Employee: Tagwantie Rivera |
Airport: JFK International Airport |
Experience: Mrs.Rivera was very helpful, I lost my bag and I had already left customer. After such a long flight I wasn’t able to find the baggage office for
Emirates, Mrs.Rivera was able to help me find the baggage agent for the airline. She went above and beyond to help, she was also very friendly
and kind to me. I really appreciate her kindness. |
Work Location: ERMC |
|
|
Date: 02/18/2021 |
Employee: Sheila Ferguson |
Airport: JFK International Airport |
Experience: I lost my phone in the train and she been in contact with me to find it. Servicial person and kind. I’m glad with her. |
Work Location: Bombardier |
|
|
Date: 02/17/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Very informative, helpful, and polite. |
Work Location: ERMC |
|
|
Date: 2/17/21 |
Employee: Jonathan Payton |
Airport: Newark Liberty International Airport |
Experience: I needed to renew my Port Authority ID
Badge. After arriving on time for my
11:20am appointment, my name was announced
to start the ID renewal process with
Jonathan (Badge #6300 136087). Jonathan
was very patient and pleasant. He made the
process effortless on my part and he
always maintained a professional demeanor
with me while displaying a great since of
humor. I appreciated his overall
presentation. Thanks Jonathan for a great
experience. |
Work Location: Allied Universal |
|
|
Date: 02/17/2021 |
Employee: Bertha Malasquez |
Airport: Newark Liberty International Airport |
Experience: Bertha came over to us to offer assistance when we were looking for a hotel at the kiosk as our flight was full and we had to stay in Newark
overnite ... she was VERY pleasant helpful AND knowledgeable ... we were happy to have her help ... before we knew it we had our info and were
on our way to the Renaissance Hotel !! |
Work Location: ERMC |
|
|
Date: 02/16/2021 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: Mr Muhammad fue muy amable en indicarme lo
necesario incluso me acompaño hasta el
sitio donde debía tomar el transporte.
Gracias
Mr Muhammad was very kind to tell me what
necessary I even accompany myself to the
place where he should take the transport.
Thanks |
Work Location: ERMC |
|
|
Date: 02/14/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I saw Adam in the New York penn station and he helped me get to Newark. I’m from Alabama so I really needed the help. These trains are very
confusing to me. Very thankful! |
Work Location: ERMC |
|
|
Date: 02/14/2021 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Iesha was very kind and guided us while we
were lost to get to the air trains. She
communicated with us in spanish which was
helpful for those who did not understand
English. |
Work Location: ERMC |
|
|
Date: 2/14/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam really helped me find my way after a super
long day of traveling. He was so polite, funny and
extremely informative with his instructions.
Absolutely a huge asset in my eyes. THANKS ADAM! |
Work Location: ERMC |
|
|
Date: 2/14/2021 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Arriving to LGA a day ahead of my flight was SUPER FRUSTRATING, totally on my end. Adding to all
the frustration carrying bags with broken straps, zippers not zipping, huge jackets that are
bursting From the seams and on top of all this, I'm sweating.....just when I thought everything
was about to boil over, I look up and there she is! The Woman in the Red Jacket - to make all the
aggravations and fears about sleeping at the airport disappear! Long story short I was booked at
the Comfort Inn, saved a couple $$$$ on cutting out that Uber trip (Shuttle)
Her conversation so easy, knowledgeable woman. I can go on and on! Overall I was so inspired
about the experience that here I am writing about it! |
Work Location: ERMC |
|
|
Date: 02/13/2021 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: He was extremely helpful taking me, my pregnant wife, 2 kids, and a large amount of luggage. He approached us and was kind to the kids, using
his teaching skills to sing songs with them. He was extremely valuable!! Thank you! |
Work Location: ERMC |
|
|
Date: 02/13/2020 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: I recently traveled to LaGuardia with my 3 month old baby. Due to all the baby gear I had to travel with, I had some anxiety about getting from
baggage to my Uber. Faizan spotted me struggling and came right over to help. He carried my bags and directed me to my Uber pick up location.
He even waited and helped me get loaded into the car. I was so thankful for his kindness and made for a great start to my trip with my baby. I
hope this service can continue at LaGuardia, so people in need of an extra set of hands aren’t overwhelmed upon arrival. Thank you, Faizan! |
Work Location: ERMC |
|
|
Date: 2/12/21 |
Employee: Ubong Umoh |
Airport: Newark Liberty International Airport |
Experience: Amazing and patient |
Work Location: ERMC |
|
|
Date: 2/12/21 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: I had a very pleasant and helpful experience trying to get to my rental car before they close at midnight. Iesha’s direction was spot on and made it
easy and quick for me to find my way out. |
Work Location: ERMC |
|
|
Date: 2/12/21 |
Employee: Monroe Williams |
Airport: LaGuardia Airport |
Experience: I left my wallet on the plane and he helped me above and beyond |
Work Location: ERMC |
|
|
Date: 2/12/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was amazing! not only did he help with my questions regarding where i needed to go, he waited
with me to ensure the train i got on was correct. so friendly, knowledgeable, and just overall a
fantastic example of a great employee! |
Work Location: ERMC |
|
|
Date: 02/12/2021 |
Employee: Virginia Moreno |
Airport: JFK International Airport |
Experience: Excelent service, very nice person and
give the right information |
Work Location: ERMC |
|
|
Date: 02/12/2021 |
Employee: Virginia Moreno |
Airport: JFK International Airport |
Experience: It was a wonderful experience and the
service was quite helpful. Thank you for
the exceptional service. |
Work Location: ERMC |
|
|
Date: 02/11/2021 |
Employee: Filemon Domingo |
Airport: LaGuardia Airport |
Experience: Filemon was extremely helpful in navigating my group from the airport to the city. He went above and beyond our expectations. He helped us
purchase our MTA cards, showed us a map of how to get where we needed to go, and even walked us to our bus. He is a valuable asset to your
company. |
Work Location: ERMC Aviation |
|
|
Date: 02/11/2021 |
Employee: Filemon Domingo |
Airport: LaGuardia Airport |
Experience: It was my first time visiting New York and I had no idea how to get around or get to my hotel. Filemon saw that confusion and immediately offered
me his assistance. I heard so many negative things about NYC not being friendly, but speaking to Filemon changed my perception and showed
me a friendly side of the city. There is nothing better than having someone make you feel comfortable in a new place, his kindness will not soon
be forgotten. Filemon is an incredibly valuable employee. |
Work Location: ERMC |
|
|
Date: 02/09/2021 |
Employee: Viktoria Rozkova |
Airport: JFK International Airport |
Experience: Viktoria helped us out today on your flight with Delta. We were confused over new COVID-19 rules, and were really worried. She cleared
everything up for us and even helped us to find the gate. She left us only when she was sure that we were safe near our gate. Thank you for a
great experience |
Work Location: Travelers Aid |
|
|
Date: 02/09/21 |
Employee: Dariene Hunter |
Airport: LaGuardia Airport |
Experience: Dariene asked if she could help, called the hotel shuttle and notified my when it arrived.
Thanks |
Work Location: ERMC |
|
|
Date: 2/9/2021 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Iesha was very welcoming, friendly, and helpful. I arrived late at night and was not sure how to
get from the terminals / AirTrain to the Newark Marriott in the middle. Iesha pointed me in the
right direction. Thank you. |
Work Location: ERMC |
|
|
Date: 02/09/2021 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: My husband and I were awaiting the arrival of a friend and a little puppy. Darlene directed us to the right place to wait for them, how to
find the up-to-date flight information as well as where the all-important bathrooms were! She was very upbeat and friendly, big smile,
very gracious. Would that everyone was like that!!!! |
Work Location: ERMC |
|
|
Date: 02/09/2021 |
Employee: Virginia Moreno |
Airport: JFK International Airport |
Experience: I want to thanks Virginia Moreno for giving me and my family an amazing service when we arrived at the Jet Blue terminal, I really appreciate it. |
Work Location: ERMC |
|
|
Date: 02/08/2021 |
Employee: Ubong Umoh |
Airport: Newark Liberty International Airport |
Experience: It was really great and he is really helpful |
Work Location: ERMC |
|
|
Date: 02/08/2021 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Darlene was incredibly helpful with explaining how to get to grand central. great service! |
Work Location: ERMC |
|
|
Date: 02/08/2021 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: Muhammad is so sweet and had great customer service with me today ! I had just got off my flight and my phone just died and I was scoping
around looking for something to charge my phone with (I only had the USB) and he kindly asked me if everything was ok I expressed it wasn’t
flight related and still he took the time to help me and make sure he gave me his block to charge my phone. It saved me so much because my ride
had no idea where to get me ! On top of that he was very professional and made my experience so good !!! Thank you Muhammad !!! |
Work Location: ERMC |
|
|
Date: 02/07/2021 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: My Wife and I got off our Flight. Headed
to the Buses and Shuttle Area. She saw Us
looking around trying to figure out what
to do. She said May I help You. She took
Us step by step to get our Metro Card to
get to Times Square. Normally a Uber or
Taxi will run between $40-$50. Save A Lot
by taking the Public Transportation. We
are Very Appreciative of Her Customer
Service. |
Work Location: ERMC |
|
|
Date: 02/07/2021 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Darlene was extremely kind and explained how the metro worked, which was the best way to get to my hotel. She took her time with while
helping another person to get to their destination. |
Work Location: ERMC |
|
|
Date: 02/07/2021 |
Employee: Tagwantie Rivera |
Airport: JFK International Airport |
Experience: Very friendly. Know directions in the airport. She helped me go to my flight. Very experienced with her job. She is a wonderful person. I made to
my flight because of her. I was very scared because of COVID but she literally made my day. |
Work Location: ERMC |
|
|
Date: 02/07/2021 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: After my flight landed in NYC and I proceeded to try and find my way through the Airport. I was in need of some help with traveling back home to
New Jersey. As I was looking confused I happened to look up and Darlene Hunter was there to assist me with the answers to my questions as for
me traveling back home using the ground shuttle bus and then taking the trains in full details. I was so happy for her graceful professionalism and
communication it was just what I needed to get home safely. |
Work Location: ERMC |
|
|
Date: 02/07/2021 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: I had to wait for my ground
transportation. I kept getting up to
check outside. She said just stay
inside because it was very cold. She
kept watching to see when my ride was
outside. When it arrived she came and
got me and told me your transportation
is here. |
Work Location: ERMC |
|
|
Date: 02/06/21 |
Employee: Kavita Chugani |
Airport: LaGuardia Airport |
Experience: She helped call my transportation shuttle |
Work Location: ERMC |
|
|
Date: 02/06/2021 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: Faizan provided exemplary service by guiding my family to the most economical travel option out of LGA to west Chester and also helped with our
luggage. Very polite and professional. Thank you so much! |
Work Location: ERMC |
|
|
Date: 02/06/2021 |
Employee: Carla Evans |
Airport: JFK International Airport |
Experience: Ms. Carla Evans is an angel. My dad arrived @ JFK 530 am and I could not be there to pick him up.
Thank god for Ms. Evans. She was there all the step of the way. My dad doesn't speak the language
plus he's in a wheel chair. She took the time to call me and look for the driver I had sent for
him, who had gone to the wrong terminal. Once again I want to thank Ms. Evans for going the extra
mile and making sure my dad was safe and secure. It gives me great pleasure to commend Ms. Evans
for her great work ethic and for being a great human being over all. |
Work Location: ERMC |
|
|
Date: 2/4/21 |
Employee: Wendy Gonzalez |
Airport: JFK International Airport |
Experience: Wendy Gonzalez
Company : ABN
JFK/4
ID: 6441034015
Wendy is part of the cleaning team. She does an excellent job keeping the Kiosk's and terminal 4
Covid free. She also goes above and beyond to assisting passengers\customers getting there
boarding pass through the Kiosks and directions to flight information.
Erwin Cardinal
Delta IT Field Tech
Erwin.Cardinal@delta.com |
Work Location: ABM Cleaning |
|
|
Date: 02/04/2021 |
Employee: Elliott Rappaport |
Airport: Newark Liberty International Airport |
Experience: Excellent service. He overhear a need we had and bent over backwards to help us get prepared for our flight. Thank you Elliott for your unselfish
service. |
Work Location: Volunteer |
|
|
Date: 02/03/2021 |
Employee: Adam Mateigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful in explaining where I need to go in order to get a ride to my hotel. Very friendly and appreciative of the information he
provided |
Work Location: ERMC |
|
|
Date: 02/03/2021 |
Employee: Virginia Moreno |
Airport: JFK International Airport |
Experience: Would like to thanks
Virginia Moreno for
helping me to get to a
covid testing site so I
could get on my flight.
Thank you very much for
all your help. |
Work Location: ERMC |
|
|
Date: 02/02/2021 |
Employee: Anne Lauriston |
Airport: LaGuardia Airport |
Experience: Took a last minute flight to New York LaGuardia airport and had no clue how to get to Newark airport hotel. Your employee took extra time to
clearly walk me through the steps I needed to do and was beyond helpful. I cannot thank you enough for you help and clear directions. |
Work Location: Lauriston |
|
|
Date: 02/02/2021 |
Employee: Kavita Chugani |
Airport: LaGuardia Airport |
Experience: I was completely lost and didn’t know how to take the metro. She helped me purchased a metro card. Lead me where to catch my metro bus. If It
wasn’t for this lady I don’t know what I would of done ( keeping in mind I didn’t have no money or way to make a phone call). |
Work Location: ERMC |
|
|
Date: 1/30/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: He was so helpful and kind!! I would’ve been lost without him! |
Work Location: ERMC |
|
|
Date: 01/31/2021 |
Employee: Ubong Umoh |
Airport: Newark Liberty International Airport |
Experience: Upon my arrival and Departure Ubong exemplified exception service. |
Work Location: ERMC |
|
|
Date: 1/31/21 |
Employee: Viktoria Rozhkova |
Airport: JFK International Airport |
Experience: Loved flying from this airport. JFK overall was very clean and efficient. Viktoria Rozhkova, on of the
workers there, was helpful and patient with my hundreds of questions. Thanks to her, I managed to get
on my flight easily and with no worries. |
Work Location: Travelers Aid International |
|
|
Date: 01/30/2021 |
Employee: Filemon Domingo |
Airport: LaGuardia Airport |
Experience: After a long flight and being stress to get transportation to JFK I saw Mr. Domingo walking towards me with a smile on his face. Hi, How may I
help you and I told him this is my first time at this location and I need transportation to the city. Mr. Domingo told me not to worry and he will make
sure I get to my destination. He walked me close to a telephone and said I will call this company and you give them the information and they will
be able to pick you up. After the phone conversation he came up to me and ask if everything ohk? Are they coming? I stated yes. Mr Domingo
kindly request I proceed back to level 2, make a left turn and stand at the K section. I thank him and proceed. This is the best and detailed
customer experience I have ever had in a long time. Mind you I had a horrible hotel experience on this trip to Horible TSA that got me to misplace
my IPAD and just to get to LaGuardia and have such a nice and warm experience was everything for me. Thank you Mr. Domi |
Work Location: ERMC |
|
|
Date: 01/28/2021 |
Employee: Filemon Domingo |
Airport: LaGuardia Airport |
Experience: Filemon was extremely helpful in getting me in
contact with dispatchers for a shuttle service
after I had waited about 30 minutes for a
response. I truly appreciate Filemon's
commitment to resolve my issue. |
Work Location: FRMC AVIATION |
|
|
Date: 01/28/2021 |
Employee: Sonia Afsana |
Airport: LaGuardia Airport |
Experience: Afsana was very patient and helpful when I experienced trouble contacting Go Shuttle
Connecticut for my pickup. She helped me reached the company and I was able to confirm my
reservation. |
Work Location: ERMC |
|
|
Date: 01/27/2021 |
Employee: Talina Espinal |
Airport: LaGuardia Airport |
Experience: We were overcharged for parking and Talina quickly figured it out and refunded our card. |
Work Location: ABM | Aviation |
|
|
Date: 01/27/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very knowledgeable and friendly, directing us to our flight. This was helpful on our first flight through Newark. Adam really lives up to
the nickname “TopGun”. |
Work Location: ERMC |
|
|
Date: 01/27/2021 |
Employee: Adam Matrigali |
Airport: I don't know |
Experience: Really awesome job providing all the
information asked. He is well knowledge with
the area |
Work Location: ERMC |
|
|
Date: 1/26/21 |
Employee: Ubong Umoh |
Airport: Newark Liberty International Airport |
Experience: Was very helpful in helping to locate my phone! |
Work Location: ERMC |
|
|
Date: 1/26/21 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: I was looking for the rideshare section of LGA and Umair was extremely friendly & helpful. He
directed me to the correct area. |
Work Location: ERMC |
|
|
Date: 1/26/21 |
Employee: Anne Lauriston |
Airport: LaGuardia Airport |
Experience: The agent went above and beyond to make sure I knew how to get to where I was going. She helped me with the machine and walked me out to
the bus to ensure I got on the right one. Thank you Lauriston for taking great care of me. |
Work Location: ERMC |
|
|
Date: 01/26/2021 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Iesha was super helpful in giving directions about air train directions after we landed at
midnight. It also felt sager knowing there was personnel in an otherwise empty station at 1 am. |
Work Location: ERMC |
|
|
Date: 01/24/2021 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: Faizan was extremely helpful and friendly in helping me call for ground transportation when I was completely unfamiliar with LGA. His hard work
did not go unnoticed! |
Work Location: ERMC |
|
|
Date: 01/24/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Proactive, friendly, polite and enthusiastic. He guided me to my final destination readily and eagerly. Thank you, Adam! |
Work Location: ERMC |
|
|
Date: 01/24/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I was trying to understand how to get to NYC
from Newark intl. Airport. Adam helped me
understand the entire way and where to buy
tickets. I got to where I wanted without
requiring further assistance. I appreciate it
when there is someone that friendly and
helpful who helps clear the uncertainty in a
new environment! |
Work Location: ERMC |
|
|
Date: 1-23-2021 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: The best ever! |
Work Location: ABM |
|
|
Date: 01/23/2021 |
Employee: Antwan Cooper |
Airport: Newark Liberty International Airport |
Experience: My niece and I had five suitcases and two backpacks between us, and as we were trying to transit from one AirTran to another. Antwan helped us rearrange the bags on our luggage cart, helped us get in and out of the AirTran train, and made sure we knew how to get to the rental car check-
in. We had had such a long day, with missed flights, missing luggage, no food, and just plain exhaustion. Antwan was a Godsend and a true
gentleman! |
Work Location: ERMC |
|
|
Date: 01/23/2021 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: I was trying to figure where I was supposed to go next after I picked up my baggage and Muhammad helped me. Without me even asking for
help, he figured I was in some troubles. Because of him, I got safely to my terminal and I finally got home after a very long trip. Thanks
Muhammad. |
Work Location: ERMC A-LLC |
|
|
Date: 01/22/2021 |
Employee: Fiazan Khan |
Airport: LaGuardia Airport |
Experience: Faizan Khan was very helpful directing me to
the cheapest ground transportation to JFK. It
was really nice encounter. Good job, Mr Khan. |
Work Location: ERMC |
|
|
Date: 1/21/21 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Darlene was immensely helpful when I had lost my wallet. I was very panicked so she helped me calm
down and also helped me get in contact with the terminal until I found it. Thank you! |
Work Location: ERMC |
|
|
Date: 1/21/21 |
Employee: Adam matrigal |
Airport: Newark Liberty International Airport |
Experience: Awesome customer service! Directed to me to where I needed to go! I never loose this experience! |
Work Location: ERMC |
|
|
Date: 1/21/21 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: He gave me a welcoming help by answering my questions. |
Work Location: ERMC A LLC |
|
|
Date: 01/21/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Good job Adam |
Work Location: ERMC |
|
|
Date: 01/21/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam Matrigali was so helpful with the friendliest attitude imagined. He is a true asset to the airport and ensures all passengers are enjoying their
travels! |
Work Location: ERMC |
|
|
Date: 1/21/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Met Adam while on P3 Station at EWR. He was very friendly and professional. |
Work Location: ERMC |
|
|
Date: 01/20/2021 |
Employee: Chidinma Ajaghanna |
Airport: Newark Liberty International Airport |
Experience: On the way to my gate, I encountered
Chidinma, a West African, at the AirTrain.
As I'm returning home from a visit to East
Africa, meeting Chidinma was pretty
exciting. Not only was she professional
and polite, but Chidinma was helpful too
and took the time to engage me while I was
waiting for my train. Thank you, Chidinma! |
Work Location: ERMC |
|
|
Date: 1/20/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Mr. Matrigali was beyond helpful. Coming to New York and New Jersey can be very cold with people. For a guy like him to come up to me help
me out with directions that just to talk made my dad even better. The red coats in New York and New Jersey are amazing and I which all airports
had them. I travel for work Monday through Friday and it’s nice to have red coats direct me instead of me getting lost. |
Work Location: ERMC |
|
|
Date: 01/20/2021 |
Employee: Adam Matrigal |
Airport: Newark Liberty International Airport |
Experience: Friendly, informative and professional! |
Work Location: ERMC |
|
|
Date: 1/20/21 |
Employee: Talina Espinal |
Airport: LaGuardia Airport |
Experience: After receiving a shockingly high mistaken charge on my EZ-Pass while parking briefly at LaGuardia, Talina provided the most
exceptional customer service in order to resolve the mistake (which happened during a snowstorm, not a normal occurrence). In fact, it
was the best customer service I've ever had and I think that's saying a lot at a place like an airport! The way Talina listened to the
problem, gathered the facts, explained the solution to fix the mistaken charge and then followed up to make sure I received the refund in
a timely manner were all very much appreciated and of the highest quality and care. Outstanding! Talina's highly professional and
efficient manner made everything so much better and easier to resolve. Thanks so much, Talina! You're the best! |
Work Location: ABM / Aviation |
|
|
Date: 01/19/2021 |
Employee: Darlene hunter |
Airport: LaGuardia Airport |
Experience: Amazing woman very nice and helpful solved my problem and gave me good conversation can’t say enough about how nice and helpful she is! |
Work Location: ERMC |
|
|
Date: 01/18/2021 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Was greeted those morning at the Newark air train by Iesha Walker who was very friendly and helpful and guided me in the right direction.
Thanks Iesha! |
Work Location: ERMC |
|
|
Date: 01/18/2021 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Darlene Hunter is a very nice person. She noticed that I needed help so she asked me. She showed me where and how to purchase a bus card.
Also she showed me how to pay and get on the bus. She searched on tablet which train I needed to get on to get to my destination. She even
wrote it down for me. Darlene Hunter is a wonderful lady and I was very happy that she helped me.
Thank you Darlene Hunter, I really appreciate your help!
Mohammad A. |
Work Location: ERMC |
|
|
Date: 1/18/2021 |
Employee: Ericka Rankine |
Airport: Newark Liberty International Airport |
Experience: My wife and I was dropped off at the wrong terminal and we were close to our boarding Ms Ericka saw us and asked if we needed help and I told
her We need to find Delta airlines and she took us to where we should catch the trains to the terminals she road the train with us to terminal B ..
your help is greatly appreciated thank you so much from my wife and myself because of you we made it to our flight on time. |
Work Location: ERMC |
|
|
Date: 01/17/2021 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Courtesy and efficiency at its best!! |
Work Location: ABM |
|
|
Date: 01/17/2021 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Luis was off enormous help to me twice
this morning. First, I was lost finding
National Car Rental Return. He was nearby
and he gave me perfect, difficult
directions very clearly. Then, when I had
to transfer shuttles, I left my gloves on
the National shuttle. I boarded the Port
Authority shuttle and he was my driver! I
lamented leaving my gloves behind and he
pointed out the shuttle where they were
and he said, "Quick, go grab him!" I did
and so lucky to have run into Luis. What
EXCELLENT service! Thank you sir. |
Work Location: ABM |
|
|
Date: 01/16/2021 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela noticed us struggling with an
infant and toddler waiting for our ride
home. While waiting, she brought the kids
chips. Asked us if we needed drinks. She
also brought us chairs to sit on instead
of our luggage! This is my first time
having to wait for a ride at an air port
and I am blown away by the amazing
customer service. I couldnt be more
greatful for Angela helping us. DTB |
Work Location: ERMC |
|
|
Date: 01/16/2021 |
Employee: Venessa Tejeda |
Airport: LaGuardia |
Experience: Kind Helpful A great person to assist me. thanks for asking. |
Work Location: ERMC |
|
|
Date: 01/14/21 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela is very friendly and knowledgeable.
She was able to direct me in right
direction for a taxi cab. she is amazing ! |
Work Location: ermc |
|
|
Date: 1/14/2021 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: While walking exiting the terminal I was unsure of the direction I needed to go to return home.
Not only did Angela Nerbel ask if I needed assistance but she went above and beyond by instructing
me and walking along with me to see I was able to locate the destination I needed to go to. She
walked from her station and walked along with me until she was sure I was on my way in the proper
direction. Not what I was expecting from a NY LGA employee after just coming back from Dallas
where customer service is above most all. It just goes to show that even NY is able to change it's
reputation with the help of capable, knowledgeable and helpful staff.. |
Work Location: ERMC |
|
|
Date: 01/14/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was a very friendly and knowledgeable person. I appreciated the information he provided me. I felt better with him there. |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Iesha greated me right away. I was lost and co fused and within a second she was able to help me get to the United terminal!!! Very personable! |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful and extremely polite very attentive, 5 star experience |
Work Location: Matrigal |
|
|
Date: 1/13/21 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Syeda was very helpful, very concerned for my
wellbeing. She was very sweet and patient,
helping me with my issue! |
Work Location: ERMC |
|
|
Date: 01/05/2021 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela was very helpful - she not only answered my question but took time to show me where to go. She is also very friendly and welcoming! |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was awesome. Helped me while in a bind. Tremendous value |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: Very helpful!! |
Work Location: ERMC |
|
|
Date: 1/9/2021 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: it was a good expierence overall quick and fast |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Efrain Carrero |
Airport: LaGuardia Airport |
Experience: I had an accident on an international trip and wasn't able to get or carry my luggage when I
arrived at LGA. I asked Efrain from L-2, where I could find a push cart and immediately felt
grateful to have met and have been taken care of by him. Efrain not only listened to me recount my
accident, but was emotionally empathic and adept; he was active and proactive with little
instruction. He helped with my bags and car service in such little time that I forgot my physical
limitations and psychological troubles as he helped me. I would like to commend Effrain for his
seem-less attitude, work, and grace. I couldn't have met a better person to be there for me when I
was having a hard time collecting myself and things after such a trip. Thank you Kindly Effrain,
ERMC, and American Airlines for helping us get our needs met with a little more compassion during
times like these. Thank you all for facilitating that beautiful and humane experience. We need
more of this around th |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Mohammad Anwar |
Airport: LaGuardia Airport |
Experience: To ERMC A -LLC Management,
Mr. Mohammad Anwar approached me to ask if I needed assistance with getting a metro card as he observed me by the machine. I explained no,
but asked for directions to the M60 bus. We had light conversation concerning when airport renovations would be finished due to the long distance
between terminals for public transportation, and he stated very soon.
He noticed my two large bags and said, he has "a gift for me," then bought out a luggage carrier, which was extremely helpful due to the long walk
in the cold to Terminal C.
Mr. Anwar is an excellent representation of quality customer service. I had already experienced rudeness twice since getting off my flight.
I send my highest regards to your company for hiring someone like him. He deserves a raise and a promotion; NYC can use much more of his
kind of representation.
Thank you |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela was very helpful in providing assistance for taking transport after landing... give her a raise!! |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam greeted my family and I with a smile and cheerful demeanor at the P4 train platform for EWR.
He asked if we needed any help, and confirmed our airline did indeed leave from Terminal B.
It is reassuring as a passenger who is not a frequent flyer from EWR, to have an interaction with
someone knowledgeable about the airport.
Well done PANYNJ for having employees like Adam! |
Work Location: ERMC |
|
|
Date: 01/11/2021 |
Employee: Monroe Williams |
Airport: LaGuardia Airport |
Experience: While picking up my elderly mother at LGA Mr. Williams showed great compassion and patience keeping her company until i arrived |
Work Location: ERMC |
|
|
Date: 1/13/21 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Darlene set the stage for my wonderful vacation in NYC. She helped me to figure out the bus,
shuttle etc. She even walked me to the correct bus and helped me to understand the schedule. She
was simply amazing! I had such a wonderful vacation and she made the beginning of my trip such a
great experience. |
Work Location: ERMC |
|
|
Date: 1/12/2021 |
Employee: Kavita Chugani |
Airport: LaGuardia Airport |
Experience: My friend and I was standing and we looked confused and lost. Kavita asked us do we need help, she went up and beyond to call car service for
us. She even went and showed us how to get a metro bus card and where to take it. We are nurses that came from Florida to help with the
pandemic. This company is very lucky to have an associate like Kavita, she deserve a raise and a shining star. Keep up the good work Kayita. |
Work Location: ERMC |
|
|
Date: 01/12/2021 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Luis drove us from Terminal A to Terminal B of LGA on Jan. 12, 2021.
Luis is very personable with his friendly smile and made every passenger feel welcome,
comfortable, and his friendliness was much appreciated.
He approached me asking if everything is OK, reading some concern on my face. I forgot to
return the key of the rental car to Hertz and was facing $500 charge or missing my flight. Luis
calmly got into my situation and advised me to write all information of the rental car and
offered to take the key to the bus driver of Hertz Company to return it to the office. His
rational decision was a key quality in this case.
I should also mention his quality of smooth driving. I saw Luis’s dedication to the work he
does focusing on the road when behind the wheel and his attention to passengers during the
stops. His care is much appreciated and he is the one who makes a difference in the lives of
others.
Thank you Luis! |
Work Location: ABM |
|
|
Date: 12/18/2020 |
Employee: Bertha Malasovez |
Airport: Newark Liberty International Airport |
Experience: A few hectic weeks later and one woman’s astounding kindness is still weighing heavy on my mind, and lightly on my heart!
I was arriving international and was awfully overwhelmed: awfully overwhelmed BEFORE losing my portfolio that contains EVERY significant
document I own. We’re talking passport, original birth certificate, s.s. card, wallets, the whole shebang. Bertha noticed that everyone was
overlooking me and took it upon herself, at the end of her shift, to retrieve my portfolio that was miraculously found on the sky train. She
understood it was the only way the teary young woman in front of her would make her flight on time. Her attention paid off, and I had minutes to
spare. It was a hectic day for the airport after substantial snowfall, and she still took the time and care to help me. She jumped in at my rescue
like it was second nature. Thank you, Bertha. |
Work Location: ERMC |
|
|
Date: 01/13/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was absolutely kind, courteous and professional! I was lost and he was of great help. |
Work Location: ERMC |
|
|
Date: 01/13/21 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Iesha greatest me upon arrival and helped find the right train to my destination |
Work Location: Ermc |
|
|
Date: 01/13/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I met Adam while he was working at the P3 Air Train station at EWR. As I was waiting for a train to arrive, he approached me to offer help
navigating the airport. We had a lovely talk about the work of the “red coats’ at EWR and the value they provide. I am a very frequent traveler to
EWR but still rely on this team to help when train service is limited or things have changed (as they have during the pandemic). They have also
proven so helpful when train service is disrupted to get us travelers information and get us onto alternate options so we can make our flights.
Thank you Adam and the team at EWR - you are invaluable to me! |
Work Location: ERMC |
|
|
Date: 1/12/2021 |
Employee: Adam Matrigal |
Airport: Newark Liberty International Airport |
Experience: This was my first visit to EWR in a long time. Adam was very proactive and kind in offering
assistance and making sure I knew where I was going. I applaud the Port Authority for having real,
live, knowledgeable people like Adam at the ready to help travelers. It certainly made my trip a
bit less stressful. |
Work Location: ERMC |
|
|
Date: 1/12/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful! |
Work Location: ERMC |
|
|
Date: 1/12/21 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Very respectful and helpful with giving directions |
Work Location: ERMC |
|
|
Date: 1/12/2021 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Afternoon, I would like mention about
Mr M.Siddiqui services. I'm looking to get
JFK Airport with public transportation but
I don't know how to get there. Mr
M.Siddiqui make it super easy for me. Just
like that, he shows me on his tablet
through map how I get there. Such a
tremendous job! |
Work Location: ERMC |
|
|
Date: 1/12/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam provides helpful information to all passengers entering the Airtrain at EWR. His friendly
demeanor is a welcoming change compared to other service providers at EWR or any other airport. |
Work Location: ERMC |
|
|
Date: 1/12/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam answer all my questions and got me to where is was going |
Work Location: ERMC |
|
|
Date: 1/12/21 |
Employee: Anne Lauriston |
Airport: LaGuardia Airport |
Experience: Best person i've ever known. I saw myself in problem for not having coins to buy a ticket bus and
the lady tried to help in any way, even giving me coins from her pocket. I thank God i got across
her leaving the airport. |
Work Location: ERMC |
|
|
Date: 1/12/21 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: I was looking for my mother who had arrived and was in wheelchair service. Angela went out of her way to help me locate her. Thanks
Angela! |
Work Location: ERMC |
|
|
Date: 1/12/21 |
Employee: Darelen Hunter |
Airport: LaGuardia Airport |
Experience: I Flew from Atlanta to La Guardia Airport and needed assistance to get to JFK Airport via ground
transportation. I was totally confused this was my first time traveling to La Guardia Airport. I saw
DARLENE HUNTER (ERMC) and asked for her assistance to direct me how to reach JFK Airport without
costing me alot out of pocket. Darlene gave me the precise information where to take the bus and
connect to the AIR TRAIN into JFK. The information Darlene gave help me save at least $60. I am very
grateful that i met her and would like to thank Darlene very much for the exceptional customer service
she gave. Thank you!
Regards,
Owen |
Work Location: ERMC |
|
|
Date: 01/12/2021 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Iesha greeted me as soon as I got the platform. She quickly provided me with the info for the Marriott shuttle location. She was pleasant and felt I
got genuine help from her! |
Work Location: ERMC |
|
|
Date: 01/12/2021 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela was very helpful, friendly and welcoming. |
Work Location: ERMC |
|
|
Date: 01/11/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Wanted to let you know I always get excellent service from Adam Matrigali from ERMC at the P3
station. I travel through there weekly nd he is always clear and direct in his communication
while being respectful and courteous. I appreciate how knowledgeable he is and helpful he has
been to me and many others in his role. Glad he does what he does and more importantly how well
he does it. |
Work Location: ERMC |
|
|
Date: 01/11/2021 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: I was on the AirTrain trying to go to Terminal C but it was not properly indicated what stop it was so the AirTrain took me to the train station far from the airport. It was very late at night and I was alone with a lot of luggage so I was scared. I asked Iecha and she redirected me to the train again and told me terminal C was in two stops. THANK GOODNESS she was there because I did not know where to go at all and it was dark and late at night so there wasn´t any people to ask! |
Work Location: ERMC |
|
|
Date: 1/10/21 |
Employee: Allessandro |
Airport: Newark Liberty International Airport |
Experience: The man in charge of baggage check at the self-service kiosks at 6:30am on 1/10 was extremely
helpful to myself and others and very patient. I just wanted to say thank you. |
Work Location: United Airlines |
|
|
Date: 01/09/2021 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Mr. Rueda is such a nice person. He was
really helpful when I needed to find the
right terminal for my flight. |
Work Location: ABM |
|
|
Date: 01/07/2021 |
Employee: Adam Madrigali |
Airport: Newark Liberty International Airport |
Experience: Great guy - very helpful! |
Work Location: ERMC |
|
|
Date: 01/07/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful at the P3 train station in directing us to the riight terminal and helping my wife navigate the platform and boarding the train.
He is personable and went out of his way to make our trip easier and more enjoyable |
Work Location: ERMC |
|
|
Date: 01/07/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I really appreciated having someone from the red jackets available at the air train. It was my first time flying into Newark and I almost got on the
train and Adam was kind enough to stop me and make sure I knew exactly where to go. I think this is a great device to have in such a busy
airport. |
Work Location: ERMC |
|
|
Date: 1/7/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Wanted to let you know I always get excellent service from Adam Matrigali from ERMC at the P3
station I travel through there weekly and he is always clear and direct in his communication while
being respectful and courteous. I appreciate how knowledgeable he is and helpful he has been to me
and many others in his role Glad he does what he does and more importantly, how well he does it
Jeff Watson |
Work Location: ERMC |
|
|
Date: 01/06/2021 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: My wife and I were traveling to EWR to catch a flight to Europe. Upon arrival at the P3 AirTrain
station, Adam Matrigali was quick to assist us to understand how to get from the station to where
we needed to go. Adam was personable and enjoyable to speak with. We appreciated his help and
the positive image he provided for the Newark airport. |
Work Location: ERMC |
|
|
Date: 1/5/21 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela is exceptional. She is
knowledgeable and was so helpful to me and
my family. I was so impressed with her
professionalism. It was a joy flying into
LGA. |
Work Location: ERMC |
|
|
Date: 01/05/2021 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: Being new to NYC, I was unsure of how to navigate. And when Muhammad saw me standing and being
confused about where to go and how- and he approached me and helped me right away with where to
get the buses and trains, how to get tickets etc. I had no issues afterwards! The help was timely
and I got it without explicitly asking for it. Thank you Muhammad! |
Work Location: ERMC |
|
|
Date: 01/05/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Thank you for having Adam there to help me navigate the airport and terminals. His
professionalism, positive energy and willingness to help is so apparent and
appreciated! As a Midwesterner, I was quite lost on what to do or where to go in EWR
and Adam made it easy and very friendly! THANK YOU! |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: I’m sorry it’s taken so long to comment. Luis was very friendly and helpful to not just myself, but others that were confused with navigating around
LGA airport. I’d like to say the airport signage is easy to understand, but given that it takes two buses to get a rental vehicle, and for others that
may be accessing other areas, Luis made it easy. It was an early morning and while a little frustrated at having to land at LGA the week of
Christmas for work, I’m grateful for having someone who could direct me to the right place with a positive attitude. Thanks Luis! |
Work Location: ABM |
|
|
Date: 1/4/21 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: I was leaving LGA, and was having slight trouble finding my way to my bus.
Luckily I found Muhammad and he was able to not only help me easily find my
Bus, but also all the directions I needed to get to Jersey. Surprised at the service
I received from this airport!
Cheers! |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening,I do appreciate one your
employee name M.Siddiqui who help me with
the public transportation, and help me out
with the Metro Card Machine, and give me
directions in details Thanks M.Siddiqui |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Sorry im not sure what terminal it was,but
I thankful to M.Siddiqui who right on spot
to help me and others passengers as well
as, he give me directions how to get my
rent a car service but in details. |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Jennifer Anthony |
Airport: Newark Liberty International Airport |
Experience: I Would like to
acknowledge a exemplary
employee who went above
and beyond to help when
I was going to visit my
children for the
holidays. I literally
was in a panic attack
because after I got off
the air train I
realized my backpack
had slipped off my arm
just as I was leaving
the train, and knew it
was right there on the
floor and it pulled
away. Your employee
called the next stop
and it was retrieved
from a transit worker
and I just had to go
back and get it.The
employee kept me from
having to go home
because everything was
in my bag and I
wouldn't have been able
to go without it. She
wouldn't take a tip for
helping me, just
saying that it was her
job. I wanted to reward
her. If there's a way I
can please don't
hesitate to contact me.
Thank you... |
Work Location: ERMC Aviation |
|
|
Date: 1/4/21 |
Employee: Jennifer Anthony |
Airport: Newark Liberty International Airport |
Experience: Please acknowledge this
employee for her
excellent service
during this crazy time. |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was extremely professional and enthusiastic. He helped my husband and I determine
how to board the airtrain and EWR, which stop to get off at, how to transfer to the NJ
Transit and gave instruction on how to arrive at our final destination in Manhattan. I
believe the service he provided was invaluable. |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful and professional. He chatted with my wife and I as we waited for
our AirTrain. He explained the services offered by the "Red Coats" - I believe it to be a
very unique and valuable service. |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: My flight was canceled and I was forced to rebook on another airline. Unfortunately the
other airline was located in a different terminal and I had a very limited amount of time
to get there. Luis was my shuttle driver and extremely understanding and helpful. When I
boarded the shuttle I was very stressed and had received very little assistance from the
airline that canceled my flight. Luis calmed me down and got me to the terminal quickly
and safely. |
Work Location: ABM |
|
|
Date: 1/4/21 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Very helpful !!! amazinggggg at her job !!!! Always positive!!!!! |
Work Location: ERMC |
|
|
Date: 1/4/21 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Darlene Hunter was excellent and exceptional. She took time to help two of us/visitors at the same
time... I can't complain! The service is so helpful for us as visitors! And, the airport is
CLEANNNNN!!!! Great Job. |
Work Location: ERMC |
|
|
Date: 01/04/2021 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: First of all I wish this year is full of
blessings for all of us Aameen,its make me
upset or frustrated or disappointed when
people said they don't know or they don't
have information about the matter while
they work over there, i have issue with
cash pay at parking Garage but its only
pay by debit or credit card but i don't
have it that time when i ask parking
Garage employee he have no idea how he
solve this issue and leave me there , then
i go to the terminal where i meet
M.Siddiqui before i tell more further i
would like to you guys about this person
very knowledgeable very professional and
very helpful he know how to contact the
people and solve the problem he explained
me i need to go in departure and there are
two Convert Kiosk Machine where i convert
my cash into Debit Card im very impressed
by him and his services this company
should proud they have employee like him
Thanks
Danico Robinson |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening to everyone and have a
blessing Christmas. There is no doubt if I
said this is one of my best ever Christmas
in my whole life just because one of your
best and excellent employee name
M.Siddiqui, for me he's such an angel. I
feel unwell since I get in the plane, when
I arrived Terminal B at baggage claim area
I sit there and check my Sugar which is
low that's way I feel weak all the time in
my flight. When I was checking my sugar I
hear 'Good Evening Miss do you need Any
kind of Medical Attention?’ I can't explain
in words how much I feel relief that
someone is here to ask me if I need any
medical attention. I am a diabetic
patient, and I’m 79 year old lady, all I
need that time someone stand my me, but
M.Siddiqui ask me time by time ‘Miss please
allow me to call his supervisor who call
EMS right away’ but I already drink juice
which help me to control my sugar. All the
time he stand by me and he didn't forget
his duties. |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Vanessa Tejeda |
Airport: LaGuardia Airport |
Experience: Vanessa was extremely helpful the day when I got lost in LaGuardia airport. She help me with orientation and cab service. She was extremely
helpful and friendly to me thank you Vanessa for excellent service |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Mr. Rueda was an angel when I was traveling alone on New Year’s Eve and on his shuttle bus. He made sure that I would know where to go, and
when my bag kept falling when the shuttle kept turning, he was nice enough to come and fix it in a way that it was secure. Thank you very much
for your excellent service and I hope that you soar a lot higher due to your kindness. |
Work Location: ABM |
|
|
Date: 1/3/21 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: Very helpful. Easy to find and everything new! |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: I was soo confused with all the
constrction going on the terminal and this
gentleman made sure i find my way to the
right car rental terminal....also helped
my girlfriend and i with our
luggage...THUMBS UP! |
Work Location: ABM |
|
|
Date: 1/3/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very kind and helpful when giving me air train directions |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Due to a technical issue our flight was
canceled and we were at airport for 12 hours
waiting for checking in the next flight.
Darlene have been of a very good help all the
time we were at airport. She assisted and
helped with all possible means to make our
work done easy. Very helpful and kind. Really
appreciate all her efforts thorughout. |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam gave me clear directions on how to take the air train and the stop I needed to get off at. I almost never stop and ask for directions but the
travel process was much smoother having the instructions given to me without having to flag anyone down to ask! |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: After having an unpleasant experience with my baggage being delayed, it was refreshing to get Adam’s courteous help getting to where I needed
to go without encountering any more unpleasant experiences. |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I actually remember Adam from my inbound
flight into EWR as well as my outbound
flight. I was concerned about the elevator
not working due to my 50lb large bag. Adam
was courteous, thoughtful and made sure I
was safe getting onto the escalator. On
both occasions he told me where I needed
to go. He was friendly and kind. Traveling
can be stressful, especially during
coronavirus when you might not want to be
traveling on an international flight, but
have to. Sometimes you aren't thinking
straight, feeling flustered. It's so
helpful having someone guide you in the
right direction, knowing exactly how many
stops and answering any questions you
might have. It's reassuring. I wish all
airports had people like Adam. Wishing you
all a healthy and happy 2021. |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I grabbed my bags, dazed and confused from a cross country flight and make my way up to the NJ Airtrain to get back to the city. Low and Behold
by the good grace of god I step onto Platform A and am greeted by Adam - a lively east coast native that was thrilled to point me in the right
direction. Not only was he helpful, but he was a great man also. The world would be a better place with more men like Adam in it, and I can rest
knowing Platform A is in good hands. |
Work Location: ERMC |
|
|
Date: 1/3/21 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: Arrived not knowing where to go to secure proper transportation. Mr Anwar not only directed me, but
patiently explained the technique for obtaining it. He was welcoming and kind when I was distraught. |
Work Location: ERMC |
|
|
Date: 1/2/21 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: I had a great airport experience the specialist saved me money to Newark airport with Carmel I am great full for your knowledable help sir thank
you I was with my family happy newyear |
Work Location: ERMC |
|
|
Date: 1/2/21 |
Employee: Venessa Tejeda |
Airport: LaGuardia Airport |
Experience: Tuve un inconveniente con mi vuelo y me acerqué para pedir ayuda, Venessa me brindo todo su apoyo para poder llamar a los hoteles pero
lastimosamente no había disponibilidad, quiero resaltar su amabilidad y preocupación por mi, estuvo muy pendiente todo el tiempo! Mil gracias!!
I had a problem with my flight and I approached to ask for help, Venessa gave me all her support to be able to call the hotels but
unfortunately there was no availability, I want to highlight his kindness and concern for me, he was very aware all the time! Thank you!! |
Work Location: ERMC |
|
|
Date: 1/2/21 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: Tuve un inconveniente con mi vuelo y me acerqué para pedir ayuda y preguntar por algo de comer, Khan me brindo todo su apoyo para poder
llamar a los hoteles pero lastimosamente no había disponibilidad, quiero resaltar su amabilidad y preocupación por mi, estuvo muy pendiente
todo el tiempo! Mil gracias!!
I had a problem with my flight and I approached to ask for help and ask for something to eat. Mr. Khan gave me all his support to be able to
call the hotels but unfortunately there was no availability. I want to highlight his kindness and concern for me - he was very aware
all the time! Thank you!! |
Work Location: ERMC |
|
|
Date: 1/2/21 |
Employee: Chidinma Ajaghanna |
Airport: Newark Liberty International Airport |
Experience: Chidinma was very helpful with directions and very friendly as well. |
Work Location: ERMC |
|
|
Date: 01/02/2021 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Happy New Year to everyone,im glad that
this Airport have such a wonderful
customer service i have a very good
experience with your employee name
M.Siddiqui who help me out with my phone
at Terminal, lost phone is not a problem
the problem for me that my phone is unlock
and my bank account and my social media
everything is unlock, but quick response
from M.Siddiqui call right away Port
Authority Police and I retrieve my phone
with in 30min, im so much happy and
appreciate this kinda Costumer care
services, M.Siddiqui you are the best!! |
Work Location: ERMC |
|
|
Date: 1/1/21 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Luis was just great. Very nice and let me know exactly when my stop was! 5/5! Would definitely recommend to a friend! |
Work Location: ABM |
|
|
Date: 1/1/21 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Luis RUEDA very polite man, made sure we followed social distancing and also gave me perfect instructions on where to go to catch my flight ! A
true professional! |
Work Location: ABM |
|
|
Date: 1/1/21 |
Employee: Ubong Umoh |
Airport: Newark Liberty International Airport |
Experience: He gave me very good information and cleared my doubts |
Work Location: ERMC |
|
|
Date: 1/1/21 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: Maybe Umair Saeed could sense that I was
Southerner needing a little direction to
get on my way through the big city. He
asked me did I need help and gave me clear
direction that allowed me to get on my
way. He was polite and accurate with his
directions. Thank you! |
Work Location: ERMC |
|
|
Date: 1/1/21 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening, I arrive at LGA Airport on
Christmas Eve. For the world is a happy Christmas Eve,
but not for me. I lost my Aunt and I come here
for her funeral. This time is difficult for me,
and I forget my wallet in airplane. I have no
idea where I’m going or what to do. I feel
like lost, but then I hear a voice 'Sir
are you feel okay?' The way he ask me I
can't hold myself and tears comes in my
eyes. He take me to the chair and ask me
for a water and bring me a water bottle.
The point I’m going to raise there are
thousands of people who saw me at airport who
work there but only one person ask me 'Sir
are you feel okay' and he sees there is
something wrong with me and take care of
me and give me a water of bottle and also
take care of my lost wallet situation, and
give directions to my girlfriend who going
to pick me up. M.Siddiqui, I have no words
for you the way you help me that day. He
is not doing costumer care services he is
doing humanity services. Go |
Work Location: ERMC |
|
|
Date: 01/01/2021 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening I would like thanks Mr
M.Siddiqui who help us out regarding my
car issue by the terminal curbside, there
were traffic guards but they have no
knowledge where im suppose to go, when i
get inside terminal M.Siddiqui welcome me
and ask me in a very polite way Miss do
you need any help then I told him
something worng with my car its gives me
starting problem, he call somewhere
parking ABM but they told him if my car in
parking Garage then they able to help me
out , M.Siddiqui not give up and call Port
Authority Police and the them the
situation and finally they comes and help
us out , M.Siddiqui shows his extremely
patience and didn't give up , that is
really extraordinary help for him , |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Darlene was a great help to me and others who were stranded overnight at LGA. She was invaluable in making sure that we knew where to go, how to stay comfortable and safe, and how to handle the situation. She found water for us and directed us to areas that we could get food too. At one point, she even gave me a menu for a restaurant that delivered food to the airport. I can't imagine how much more difficult this whole experience would have been without her help! |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: She did good helping me around. |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sharif |
Airport: I don't know |
Experience: Was very helpful
and kind |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: She doing very good job! |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: I like her costume si! |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Very friendly and helpful |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Very patient with me and was of great help. |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening,Mr M.Siddiqui was very kind
who help me with arrange a car service
name Carmel where uber charges extremely
high. I'm glad before I order uber I ask Mr
M.Siddiqui who was helping other
passengers soon as he noticed that im
waiting for him he said 'Sir welcome to LGA
Airport give me a few minutes I will be
with you.' I like it the way he welcome me. He apologize me that I have to wait for
him, i told him uber charge me to much
what is my others opinions he asked me
about public transportation but i said if
any car service that would be more good.
He take me the welcome center where he
call car service Carmel which give very
economical price, and I'm very much happy
because i save 35 to 40 dollars. I'm very
thankful and appreciated his services
which was outstanding all the time i with
him, even he didn't take a tip that make
me more surprised and he give me his
business card. I truly appreciate his
services! Thanks! Regards, Fer |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sherif |
Airport: LaGuardia Airport |
Experience: Extremely helpful and pleasant attitude. |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sherif |
Airport: LaGuardia Airport |
Experience: Very delightful. I am a sucker for great customer service and Syeda has provided just that. Keep up the good work! |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: she is very helpful.and very nice for the
customers. |
Work Location: ERMC |
|
|
Date: 12/31/20 |
Employee: Beatriz Filippelli |
Airport: Newark Liberty International Airport |
Experience: I have never met a
more helpful concierge in the P-4 station
of the Newark airport rail station. She
went out of her way to ensure I knew where
to go in NYC and the most efficient way to
get there. Keep up the good work Beatriz! |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Bertha Malasauez |
Airport: Newark Liberty International Airport |
Experience: I went to Terminal B by airtrain from the car rental station. There I recognized that I lost a little bag. I asked Bertha, if someone found it in the airtrain. She reached out to her colleagues and aso try to find it in one of the airtrains. Furthermore, she gave me the advise to go back to the car rental station and check if the bag is there. In the meanwhile she kept an eye if it was found in the airtrain.
With her help, I found it and was able to get my flight in time. She was really kind and proactive. I appreaciated her help. |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: M. Anwar explained me everything how to get from de Airport to Manhattan, he was so gentleman and kind. He is a really good worker. |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Anne Lauriston |
Airport: LaGuardia Airport |
Experience: Lauriston was extremely helpful in helping me figure out how to get to the train station.
She was very patient as she helped me purchase a ticket and even walked me to the spot to
take the bus. I was very thankful for her kind and clear instructions. |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Adam Matrigal |
Airport: Newark Liberty International Airport |
Experience: Very informative and personable |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela was very nice and got me a chair to sit in because my knee is severely injured |
Work Location: Unknown |
|
|
Date: 12/30/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: I very much appreciated the personal service to help guide me to board my flight. I always find flying stressful and it’s super helpful to have
personnel to guide you, confirm, and point you on the right direction. In this case, Adam was very friendly and helpful. |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: Umair was very kind and quickly helped me find where my family was landing! Very appreciated! |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening, I’m an 84 year old lady and
traveling by myself. I arrived LGA Airport, and
my family was supposed to be already there but
some how my family was getting late. But in the
mean while one your humble employee
becomes my family and treats me like a
family member. He asks me how he can help me
and provides me wheelchair to sit so I can
wait for my family. He also helps my family to
give them directions. I truly appreciate his
services. He was such a humble person. God
Bless him. |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: XXXX Anne Lauriston |
Airport: LaGuardia Airport |
Experience: Southwest supervisor Shanquia Dorset was awful. I am
Deaf. I was traveling with my young daughter, also deaf
and 2 service dogs. At 3pm Ms. Dorset was rude and did
not help us to the gate. She caused our bags to be sent
on, but we missed the plane. We were still in laguardia
airport at 10pm. No food, no bags, no place to go until
the next flight at 7:30the next morning. I asked several
times for assistance. Apparently, Ms Dorset is the
gatekeeper to any help. This is in humane. Then Ann
Lauriston offered me her card and help. She told me to
contact the GP at the airport level. She was the only
friendly, kind face I saw all day. She was patient with
my communication. I use sign language and sometimes
speech. The other southwest employees were rude. They
challenged me to speak and made me feel uncomfortable.
They did not let me use the tty or offer to help resolve
the travel issue. I could not call customer service on
a without assistance. |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: My English is not good enough to write but
I try my best to explain how one of your
excellent employees help us out. My cousin
lost his passport at LGA Airport. We meet
M.Siddiqui and we told him my cousin lost
passport at LGA Airport. Mr Siddiqui take
us to the welcome center phone and call
Port Authority Police Department where he
speak behalf on us and give them to all
details. After a few minutes police
confirmed they have my cousin passport and
they want to come us Police office 137.
M.Siddiqui give us directions and set GPS
in phone. We are thankful to him with
bottom of ours hearts. Without him its to
much difficult for us but this amazing
person make it esay for us. Thanks you so
much Mr M.Siddiqui for your help! |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Afternoon,I have a connection flight
with LGA Airport and I have one day stay
to Explore City I never been here before,
I visit welcome center where I meet Mr
M.Siddiqui he proved that first
impressions its the last impressions and
he prove it by his skill by his services
by his knowledge by his professional,
perfect example of Costumer care services,
he explains me so in details where should
I go what should I see and where should I
for eat and what restaurants,park,
attractions, vessel,he give me excellent
trip plan, it was such wonderful trip
because of guidance of your best employee
M.Siddiqui, |
Work Location: ERMC |
|
|
Date: 12/30/20 |
Employee: Jesusita Melo |
Airport: JFK International Airport |
Experience: Jesusita saved us. We had booked a private transportation to get to our hotel but they were not in our terminal. Not only did she explain
everything for us but she also called the transportation for us and arranged our meeting so we got to our hotel without having to take a taxi or
anything like that. |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: Ms. Darlene Hunter was very professional, courteous and friendly with my daughter whom I was picking up from LGA. She exemplified in my view what courteous and professional service to clients/customers should look and feel like.
All the best to you Ms. Darlene Hunter.
I am Hiram Coffy, Gabbies's father.
I'm sure you might have already forgotten. But we haven't!
Happy Holiday Season! |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: I'm writing this note one your best
employee name M.Siddiqui who such a
amazing person who help me out find my
family who going pick me up at Airport
because of construction its a little bit
confusion to get 2nd level but Mr
M.Siddiqui give guidance to get terminal
he was extremely patience and polite I
really appreciate his efforts |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Afternoon everyone
I was at baggage claim but realize I
forgot my cellphone in aircraft, I saw
M.Siddiqui who gives directions to
different passengers i approach to him and
tell him I forgot my cellphone in aircraft
he just take me to the airline services
office and tell them I forget my cellphone
in aircraft with in 20min I have my
cellphone, I would like to mention here
M.Siddiqui very helpful person and very
professional who know very well how to
deal the situation with the panic person
great job and he done my help with out
taking tips |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening
I'm very pleased to write about Mr
M.Siddiqui who save my money with very
professional way when I was taking
unauthorized services but because his loud
announcement i pay attention to his
announcement and get the authoriz Taxi , I
appreciate his job his work he doing
wonderful job out there |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Morning
I really thankful to ERMC company who
Hired such a amazing employee name Mr
M.Siddiqui who take our situation take as
a his situation because im work as manager
in my company and I know very well this is
the one of best quality employees who take
situation very seriously and focus, we
missed our flight and we are looking
hotels, Mr M.Siddiqui find a hotel for us
which very economical and convenient for
us we give up but he didn't, I really
thankful and appreciated his services and
his effort |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam as super helpful! He pointed me in the right direction after my flight to get to the NJ Transit. Thank you, Adam! |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening
Mr M.Siddiqui was right on spot to give us
directions where as we needed, we have a
hotel reservation and we were waiting for
a shuttle service to pick up us but we
were waiting wrong spot until Mr
M.Siddiqui come forward and ask for any
information or help we were looking for,
then Mr M.Siddiqui talk with Hotel help
desk and find out we suppose to at one
level up by door number 13 and were
standing ground level he give us
directions for upper level all the time he
was very polite and helpful |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Afternoon
I arrived at LGA Airport and I'm looking
something very economical to way New
Jersey , at welcome center M.Siddiqui
welcome me else him nobody welcome me the
way he do, and me how he can help me, he
give public transportation option and give
me directions in details with the help
tablet at welcome center , awesome job and
no doubt about his professionalism |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: Super friendly and helpful! |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: This company should proud they have
employees like M.Siddiqui who help me
without taking tip , some how I need to
canceled my trip and looking for rent a
car but I never been this Airport before
so I don't where I suppose to go for , but
Mr M.Siddiqui make it esay for me by using
his tablet and find very affordable
service for me and give me directions in
details he such a humble and Amazing
person I have a great experience with him |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Anne Lauriston |
Airport: LaGuardia Airport |
Experience: Ms. Lauriston took her time and went above and beyond to sho my husband and and I how to take the bus and the train.
We are from Tampa and this was our first time in NY.
She even went a live and beyond to walk us on the bus and tell a
us what stop to exit on.
She was very sweet and deserves a raise! |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Anne Lauriston |
Airport: LaGuardia Airport |
Experience: LaGuardia deserves a raise she was a huge help
to my wife and I today. We wouldn't have been
able to do it without her! |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Anne Lauriston |
Airport: LaGuardia Airport |
Experience: She was such a sweetheart who went above and beyond to insure me and my husband learned how to ride the bus in NY.
We are from Tampa and this was our first time
She went above and beyond to show us how to purchase a bus card as well as how to get in the bus and show the ticket.
She even went on the bus with us to let us know what stop to take to her to our destination |
Work Location: ERMC |
|
|
Date: 12/29/20 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: As we arrived to New York City we were overwhelmed by the sheer magnitude of the airport and services offered to passengers. We could not
figure out how to get a taxi or bus and Darlene immediately spotted us looking confused and approached and offered to help. Darlene helped us
with obtaining transportation cards as well as giving us guidance on which buses and trains to get to our hotel safely. Had it not been for Darlene
our trip would have surely started off on the wrong foot and we would probably still be looking for our hotel as I type this. Thank you Darlene. |
Work Location: ERMC |
|
|
Date: 12/28/20 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: I approached Mr. Anwar asking for some information, concerning the airport transportation, and he gave me not only the information I needed he
guided me to the steps I was going to take!!
Thanks to Mr. Anwar me and my safe made it so easy to our destination!! |
Work Location: ERMC |
|
|
Date: 12/28/20 |
Employee: Rose Marie Reyes |
Airport: LaGuardia Airport |
Experience: Rose Marie Reyes was awesome! She was kind and friendly while directing folks where they needed to to
to get the appropriate ground transportation and other services they needed.
It took my lift car service some time to pick me up, she even came back over to me to check in to make
sure all was good, noting that I had been waiting some time. That was such a beautiful act of
customer service! |
Work Location: ERMC |
|
|
Date: 12/27/20 |
Employee: Vanessa Tejeda |
Airport: LaGuardia Airport |
Experience: Vanessa. Was so helpful and could not do enough with my problem of my
vehicle pick up.area and getting around to correct area she was
working the luggage area I was so tired and confused she helped me so
much with such sincere care went out of her way to go look for my
pick up and avoiding me waiting in wrong area I have been working
customer service now retired and no how special she is towards others
I saw her go to others in the same kind way I truly don't remember my
arrival date because I am now getting a chance to fill this out I
originally asked for a phone to call her supervisor to say this but
there was none I hope she hears about my comments. thank you also for
allowing me to commend her |
Work Location: ERMC |
|
|
Date: 12/27/20 |
Employee: Darlene Hunter |
Airport: LaGuardia Airport |
Experience: I was with my daughter and I could not contact my hotel and she resolved it so fast and also she payed special attention when the van came for
us. She was so helpful, nice and sweet. |
Work Location: ERMC |
|
|
Date: 12/26/20 |
Employee: Jennifer Anthony |
Airport: Newark Liberty International Airport |
Experience: I arrived on airtram platform and jennifer quickly walked and asked where i was going and then directed me to the waiting tram and was nicely
trying to get me onboard quickly to avoid missing it. Wheras i was too slow, i greatly appreciated her endevouring to help. I then watched her do
the same for another family. Having her there is a very nice service for trvelers. |
Work Location: ERMC |
|
|
Date: 12/26/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very pleasant and helpful in assisting us getting to the hotel shuttle pickup area.
Great service! |
Work Location: ERMC |
|
|
Date: 12/26/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was solicitous, helpful and a pleasure to talk to. |
Work Location: ERMC |
|
|
Date: 12/26/20 |
Employee: Umair Saeep |
Airport: LaGuardia Airport |
Experience: Umair was really helpful answering my many questions and gave me specific directions for the best way to get a ride from the airport! |
Work Location: ERMC |
|
|
Date: 12/26/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: He was highly helpful, noted my confused look and approached me with help! Made my experience that much better. LGA stands out for that
reason! |
Work Location: ERMC |
|
|
Date: 12/26/20 |
Employee: Saeed Umair |
Airport: I don't know |
Experience: Very helpful I needed help finding my bags |
Work Location: ERMC |
|
|
Date: 12/25/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was extremely helpful in getting us to where we needed to go. I wish we had services like this back home in Portland. |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: I'm looking something very economical i
ask M.Siddiqui he was very generic and
with in 10min he explains me how get my
destination by public transportation very
good job |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Afternoon
Because of yours best employee we save our
money by the advice he given us , and the
most part I like about his services he
asked first are we in rush or no and are
we tired and get our hotel right away
that's very professional that before you
give advice you know that your customers
want , he give us public transportation
advice and help as well as by Metro card
,we really appreciate Mr M.Siddiqui
services was extremely extraordinary |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening, sometimes its really
important how you explain the person, we
arrived at LGA Airport and we ask our
Airline services at baggage office how we
get Rant a car i still remember that
employee just said one sentence from one
level down that's it , then we saw one
gentleman make a loud announcement about
directions i approach to him and asked him
how I get Rant a car service the way he
explained me I still remember all steps
how I get there he explained me each step
with directions " sir you take this
elevator press 1 button and exit the
building and stay by number 3 where you
take All Terminal bus to get Terminal A
where I see my Rant a car service " now
that call customer care services thoes
directions feed in my mind the way he
explained me , very professional and
knowledgeable person I truly appreciate
his services |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Morning, i Don't really remember what
terminal it was but I do remember this
agent who help me with the situation I
have that time and im very old citizen i
have my hotel reservation in my email but
I can't excise to wi fi , M.Siddiqui
approach to me with save distance and ask
me is there any way I can help you sir , I
explain him i can't connect with wifi he
help me out wifi connect and also talk
with my hotel representative for location
and for hotel shuttle service and give us
directions where we take our hotel
shuttle, I must say he was extremely
patience and professional , when ever we
visit LGA Airport we would like to see him
again God bless him |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Adam Matragali |
Airport: Newark Liberty International Airport |
Experience: Nice to be able to talk to a human being about how to get to my gate at an unfamiliar airport.
Pointed me in the right direction and wished me “Happy Holidays”
Made the transition from the rental car return area to the terminal a breeze.
Did I mention I was able to talk to a human being?
Thanks Adam, Happy Hollidays! |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Chidinma Ajaghanna |
Airport: Newark Liberty International Airport |
Experience: She provided a very polite and patient service. As a student first time enter to the US, I feel happy to treat like a real guest. |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Steven Koffa |
Airport: Newark Liberty International Airport |
Experience: I arrived at Newark airport from Albania and was trying to purchase a train ticket from the Amtrak
machine to Philadelphia with debit cards. The machine wouldn't accept either of my cards and
didn't accept cash.
Steven was very helpful with information, suggestions and even offered me to use his phone to call
my bank because my phone didn't work in the USA. I was unaware that NJ transit had trains to
Philadelphia. Steven suggested this option and the machine accepted cash. Steven guided me to the
correct platform and gave me detailed instructions. I'm very thankful that Steven was there to
help!!!
A very grateful customer,
Rich |
Work Location: ERMC |
|
|
Date: 12/24/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: Umair was super friendly and and had a genuine smile on his face as he greeted a confused aul lad (me) - Gave me all the information I needed
and we had a nice chat! Great guy from what I can tell - enthusiastic, empathetic and just a solid dude! You should be happy that you have him as
an employee!! |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: I landed at Terminal D at LGA and per usual I was rushing towards the rider app pick up area to get home via Via and Angela took the
time time grab my attention to let me know the pickup area was now RIGHT IN FRONT OF ME, thus preventing me from the long walk
with luggage over to Terminal C. When she realized that I did not understand in my haste, she persisted oh so kindly and pointed out the
pick up area RIGHT IN FRONT OF ME...thank you Angela for your extra EXTRA efforts to help me!!!! |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Mr. Matrigali is always a smiling and helpful face at the P3 station at Newark. I travel to the
area frequently and he is ALWAYS friendly and helpful to passengers. He should be training your
other staff. |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: I was flying in from MCO, I went down to baggage to catch a shuttle to national rent a car, she
informed me they only go to terminal A she showed me how to get to terminal B to catch the "all
terminal Bus" to A, and then get the Shuttle to National. She was very kind and helpful. Actually,
she was assisting someone who did not speak English, so I waited. English is my primary language,
however, I also speak some Spanish, so we had a very nice conversation. Highly recommend her. |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Monroe Williams |
Airport: LaGuardia Airport |
Experience: Mr. Williams is a one in a million employee. He went out of his way to help me to use the MTA for travel into Manhattan. Never used public
transport to the city before. Mr Williams clear instructions made it so easy and saved me $. He did all this in a pleasant and courteous manner.
Give this gentleman a raise, he is so deserving. Thank you. |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very instrumental in getting me to my destination efficiently and timely. |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Adam Matrigal |
Airport: Newark Liberty International Airport |
Experience: Adam Matrigal was helpful, kind,
and friendly. Great service. |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: I was picking up my son and Angela was so helpful. She immediately asked how could she help as soon as I entered the terminal. She directed e
to the correct location to fine my son and identified the baggage pick up area for his flight She periodically checked in with me to see if I needed
additional assistance. |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was super helpful as we tried to
get to the ride share location from P3
after returning our rental car. He
was very informative and made us feel
confident that we could get to the
right place quickly. Thanks,Adam! |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Sophia Siddiqui |
Airport: LaGuardia Airport |
Experience: Very good work . Thank you for directing
me to my correct terminal. Appreciate
your help |
Work Location: ERMC |
|
|
Date: 12/23/20 |
Employee: Sophia Siddiqui |
Airport: LaGuardia Airport |
Experience: I was traveling from Delta when I was
completely lost where to go for my uber
and saw this young lady approaching me for
help .
She was very friendly and kind. Thanks a
lot! |
Work Location: ERMC |
|
|
Date: 12/22/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful and polite. An asset
to your organization! |
Work Location: ERMC |
|
|
Date: 12/22/20 |
Employee: Adam Matrigal |
Airport: Newark Liberty International Airport |
Experience: Adam is the personification of a professional. He treated us with care and diligence to ensure we
arrived at our proper destination on time. |
Work Location: ERMC |
|
|
Date: 12/22/20 |
Employee: Chidinma Ajaghanna |
Airport: Newark Liberty International Airport |
Experience: I got help finding the air train |
Work Location: ERMC |
|
|
Date: 12/22/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Luis warmly welcomed me on the bus during a cold and busy airport travel day. He was
generous amidst the hectic rush and calmly gave me information I was seeking. As a native
New Yorker it is with pride that I nominate Mr. Rueda, because people like him make our
city look real good. |
Work Location: ABM |
|
|
Date: 12/22/20 |
Employee: Chidinma Ajaghanna |
Airport: Newark Liberty International Airport |
Experience: She was so nice! Very friendly help. Lovely staff you have. |
Work Location: ERMC |
|
|
Date: 12/22/20 |
Employee: Nabila Salhi |
Airport: Newark Liberty International Airport |
Experience: After the Austria Airline Landed, I had to get stuck with customs for 2 hrs after that I was
looking for my check in bag and I couldn't located asked many personnel at the airport and they
would give their opinion where should I look for my Bag , and then this fine nice lady from Morocco, Nabila Salhi, was very
kind and asked me if I need help. She didn't hesitate to help me going up and down airport floors
to get in touch with necessary personnel and find my bag.
I definitely appreciate her help. |
Work Location: ERMC |
|
|
Date: 12/22/20 |
Employee: Patricia Larrahondo |
Airport: Newark Liberty International Airport |
Experience: We missed our flight tonight and rushed to Patricia’s desk to rebook a flight. It seems everyone in the terminal were panicking, lots of arguments
and fights. But Patricia was calm and helped us immediately. She was incredibly efficient, professional, and helpful. Our flight schedule is
complicated and we have connecting flights the next morning, yet Patricia was able to get us a perfect flight. She helped us sort out our whole
plan, and told us every step clearly. She even checked us in for our connecting flight and checked in all our luggage. Her focused attention and
friendly attitude made us feel safe and calm. She saved the day! |
Work Location: Newark Liberty International Airport |
|
|
Date: 12/21/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Luis was incredibly nice, helpful and caring. He helped us find our way through the confusing airport and guided us to our destination. Couldn’t
have done it without him! |
Work Location: ABM |
|
|
Date: 12/21/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful with directions. |
Work Location: ERMC |
|
|
Date: 12/21/20 |
Employee: Adam Matrigal |
Airport: Newark Liberty International Airport |
Experience: Adam was waiting at the top of the escalator, as we were going to the AirTrain on our way to Avis. he asked where we were heading, we
said Avis, and he said take the train right there to P3. It's down the escalator and you your left. He made a busy hectic travel day so
much better in a few seconds. Many thanks Adam! Wishing you and the entire team a Merry Christmas and Happy New Year,... thanks
for all you do! - Shawn |
Work Location: ERMC |
|
|
Date: 12/21/20 |
Employee: Iesha walker |
Airport: Newark Liberty International Airport |
Experience: Iesha was helpful with directions for us and made sure we had it before we left the airtrain stop. |
Work Location: ERMC |
|
|
Date: 12/20/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: We were lost waiting for an Uber and he
approached us and gave us the proper
directions. Was very friendly, warmth and
seemed like he cared for our wellbeing. He
made sure we went the correct way before
departing. |
Work Location: ERMC |
|
|
Date: 12/20/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Very professional and pleasant. Excellent service |
Work Location: ABM |
|
|
Date: 12/20/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: I work for Delta terminal D and every time I walk in to the building, Angela is always
greeting everyone with a smile and enthusiasm she greets everyone coming or going. She
is helpful, friendly and assists everyone that has a question or looks confused. |
Work Location: ERMC |
|
|
Date: 12/20/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam was very helpful in making sure we got to where we wanted to go. |
Work Location: ERMC |
|
|
Date: 12/20/20 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Such a sweet, professional and determined young lady. Was extremely pleased with her costumer service. |
Work Location: ERMC |
|
|
Date: 12/20/20 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Iesha was super helpful and kind! She was proactive and asked me if I needed help as soon as she saw me. She answered all the questions I
had concisely and precisely, giving me extra information about the route I was supposed to take and reassuring me about going to the correct
terminal. It was late at night and she still approached with such a calm and reassuring tone. I have never been better assisted at an airport before.
I highly recommend she is rewarded for her outstanding commitment to her job. Thank you! |
Work Location: ERMC |
|
|
Date: 12/19/20 |
Employee: Muhammad Anwar |
Airport: LaGuardia Airport |
Experience: This employee assisted me using his IPad to search the incoming flight and arrival time of my family member. I was given limited time at the
loading/arrival pickup curb and he assisted me with time planning. Mr. Anwas reassured me the flight landed and passengers would be at the
baggage claim area shortly. Thank you fir your kind assistance at Terminal C/D. |
Work Location: ERMC |
|
|
Date: 12/19/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Soon after we arrived at the ground transportation outlet, she has helped us to find the bus that would take us to our destination. Also helped us to
buy Metro card that will be necessary in our travel |
Work Location: ERMC |
|
|
Date: 12/19/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: She was very helpful and friendly. Provided with the useful information on arrival |
Work Location: ERMC |
|
|
Date: 12/19/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Syeda Sharif was above and beyond by helping me to get to my final destination. If not for
her I might still be there. I want to thank her for her dedication and help she gave me.
Thank you and happy holidays - James Marr |
Work Location: ERMC |
|
|
Date: 12/19/20 |
Employee: Luis Rueda |
Airport: LaGuardia Airport |
Experience: Luis was a real surprise for us. We speak
English, but is difficult for us to get
help now with the masks. Luis immediately
realized we were in troubles and offered
your help to help us find out the car
rental section. With the terminal one the
current situation (under big renovation),
Luis was a key for us to find the way
home. Kind and funny. |
Work Location: ABM |
|
|
Date: 12/19/20 |
Employee: Umair Saeed |
Airport: LaGuardia Airport |
Experience: I had to pick up a child coming from Houston, Texas (Delta 1779). While arriving to Terminal D,
the flight had already landed, and baggage sorted out. I was late and worried about the kid. Mr.
Umair quickly felt my emotion, and then came towards me: "How can I help you Sir, he said". He
then oriented me to the main desk. Unfortunately, the child wasn't there. I came back to him. He
then advised me to go upstairs, with left and right direction. I found the child. While leaving
the airport, he wish us good evening with a bright smiling. |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Evening
I meet one of your best employee name
M.Siddiqui such a helpful person and very
professional |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Morning.
Mr M.Siddiqui was very polite and
knowledgeable and help me with Metro card
and give me Multiple options which was
very helpful for me. |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Very humble person , I arrived at LGA
Airport, i have such a rough experience
with my flight service , but when I meet
M.Siddiqui he give me very wonderful
services and help me out with my hotel
reservation without taking tip |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Hi, We were traveling in large group. We
were looking something very economical and
Mr M.Siddiqui was the person who give us
very good options and advice us for using
public transportation which was very
economical us. On behalf of my group and me
very thankful to Mr M.Siddiqui, he was
very professional and knowledgeable and
polite. |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Jussine Woodward |
Airport: Newark Liberty International Airport |
Experience: Jussine was not only helpful, but a delight to be around. When in the middle of a hectic travel day, a little bit of kindness goes a long
way. She took the time to help me find which train I needed to be on, but also connected with me about our children. She really made my
day! |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Good Morning, its very stressful traveling
during this pandemic especially with
family. Some how we missed our connection
flight, and we were looking for one night
stay hotel but me and my family never been
here so everything is new for us but one
of your best employee M.Siddiqui make us
feel like home the way he welcome us with
smile. He wear mask but we can see his
smile by his eyes , he help us to make a
reservation by touch tablet which was very
good. I do appreciate his services and he
was very professional with very good sense
of humor, and he more surprised us when
didn't take a tip and give his card. |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Mahmood Siddiqui |
Airport: LaGuardia Airport |
Experience: Hello , Good Evening
I'm very thankful to one your best
employee M.Siddiqui who help me with my
lost phone at Terminal he make it very
easy for me just one call to port
authority police they ask for location and
they bring my phone at welcome center,
thanks you so much to him and I really
appreciate it |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: She did a great job guiding me to taxis and telling me what I could do in New York on my trip |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Very helpful and attentive |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: When I visited La Guardia Airport and had problems with delayed/lost luggage, Syeda Sharif was very friendly and helped me find the baggage
office when my suitcase was delayed by the infamous Spirit Airlines . Thank you Syeda! |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Syeda Sharif |
Airport: I don't know |
Experience: Did a great job, helping me ,very VERY helpful |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: She was very helpful. And showed me to get
home safely. |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Shyeda is most personable and professional and had shown willingness to help with all my concerns and questions. |
Work Location: ERMC |
|
|
Date: 12/18/20 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: Syeda has been really helpful |
Work Location: ERMC |
|
|
Date: 12/17/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: P3 station. Adam was helpful in getting me pointed back to the Newark Marriot during the
snowstorm. He was friendly, approachable and knowlegable. |
Work Location: ERMC |
|
|
Date: 12/17/20 |
Employee: Angela Nerbel |
Airport: LaGuardia Airport |
Experience: Angela was very helpful to show me how to use the bus between terminals. She was so friendly and helpful and made my travel experience a little
brighter! |
Work Location: ERMC |
|
|
Date: 12/17/20 |
Employee: Seda Sharif |
Airport: LaGuardia Airport |
Experience: She was Very helpful in helping and directing me
towards the car service area |
Work Location: Security |
|
|
Date: 12/16/20 |
Employee: Thalia King |
Airport: Newark Liberty International Airport |
Experience: Arriving at the airport, I discovered there was an issue with my booking. Thalia was extraordinarily helpful in helping me identify how to resolve the
issue. She contacted the airline at issue on my behalf. The assistance we received over the phone was disappointing and uninterested in a
resolution. After accompanying me to find the ticketing agents for the airline, she helped me navigate both the airport itself and the disaster of
having a flight booked at the wrong airport. Her patience and commitment to a positive outcome were truly admirable. She worked with her team
to ensure other passengers would still have access to services her department provided while she assisted me, even as it took us to a different
terminal. Newark Liberty is better for having team members like Thalia who lead by example with positivity and empathetic dedication. |
Work Location: ERMC |
|
|
Date: 12/16/20 |
Employee: Adam Madrigali |
Airport: Newark Liberty International Airport |
Experience: It's not very often that you get help in
this city, Adam helped me out alot I
usually fly but today my company pit me on
a train. Adam was very knowledgeable about
the airport and guided me to the train
station. Ty for your help Adam! |
Work Location: ERMC |
|
|
Date: 12/16/20 |
Employee: Adam Matrigali |
Airport: Newark Liberty International Airport |
Experience: Adam Martigrali from ERMC was amazing, helpful
and curious. He should be praised. |
Work Location: ERMC |
|
|
Date: 12/15/20 |
Employee: Ashok Kumar |
Airport: Newark Liberty International Airport |
Experience: Hello, My father is old and confused and was picking me up from the airport. My father parked in the wrong terminal and was very confused on
where to find me. Ashok Helped my dad find me, I appreciate his services very much. |
Work Location: ERMC |
|
|
Date: 12/15/20 |
Employee: Faizan Khan |
Airport: LaGuardia Airport |
Experience: Faizan was really patience and knowledg | |