Date: 4/1/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was a great help when I flew in around midnight on March 22. There have been lots of changes at La Guardia and he helped me navigate through some confusing signage. Excellent service and went above his responsibility to help me out. Thanks you. Work Location: ABM Date: 4/12/21 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: Very helpful in helping me reach my correct destination. Work Location: ERMC Date: Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha led me exactly where I needed to go. Super kind! Work Location: ERMC Date: 4/10/21 Employee: Iesha Walker Airport: I don't know Experience: Iesha was very helpful and efficient. Work Location: ERMC Date: 04/10/2021 Employee: Rini Rajesh Airport: Newark Liberty International Airport Experience: Rini was very helpful with information regarding the Air train. It's great to have such friendly people welcoming passengers Work Location: ERMC Date: 04-10-2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: We arrived at LGA and we were lost but Darlene came to save the day! She kindly assisted us with transit methods and even wrote a post it note for us explaining how to get to our destination via subway Work Location: ERMC Date: 4/10/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very energetic and happy to help all passengers. He assured my daughter on how to transfer to Acela Train at Rail Terminal Station. This being our first experience having our daughter travel solo he assured us on the security employed by the airport and the Red Coats to help direct her. While waiting I saw firsthand how Mr. Matrigali made it a point to greet passengers coming and going while assuring them on where they needed to go for their trip connection. Just a great personable man who defines enthusiasm for his job. Thank You Adam Work Location: ERMC Date: 04/09/2021 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: Bertha was so friendly, she greeted us and answered our questions. We were looking at the maps and she walked up to us to check in again. She was so informative, was very friendly and helpful. She saved us so much time as we would have taken transportation much farther from our hotel, she redirected us to get off at the WTC stop which was so close to our hotel. Thanks for the exceptional service and going above and beyond by checking in with us the second time. Work Location: ERMC Date: 04/07/2021 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: I was unsure of how to get to parking garage. I asked Mrs. Lauriston for help and she gave me the help I needed. She took the time to explain where to go and did so with a pleasant attitude and a big smile. She exemplifies Customer service. Work Location: ERMC Date: 4/6/21 Employee: Eustace Cole Airport: Newark Liberty International Airport Experience: I would like to say thank for one one your staff who goes beyond the limit of all support. Your company and is lucky to having these type of staff with bright and welcoming faces who build the trust in any organization in the best way. A few months back I was flying from Newark Airport to Houston and I lost my luggage on the train while getting off. I was depressed and helpless and I didn't have a single penny in my pocket because my wallet was in my luggage. One of your staff, MR. EUSTACE COLE, came forward to help me and asked me what happened and why I was so worried. I told him the whole story and he treated me like his family member. That same evening I got the call from NJ Police department and they told me they found my luggage. I picked it up from Trenton Station. That day I didn't have any money to travel to Trenton. MR EUSTACE COLE gave me $20 from his pocket and supported me emotionally as well. I cant forget the moments of how he encouraged me and Work Location: ERMC Date: 04/06/2021 Employee: Ann Evans Spence Airport: Newark Liberty International Airport Experience: It’s my first time traveling to EWR. My final destination was to Penn Station. I had no idea what I was doing or how to even get from point A to Z lol. However God sent an angel in the form of Ann Evans who was so gracious and kind to help me download the transit app and showed me how to purchase my ticket. Ann, please keep being a beautiful shining light in this world. Much love, James Work Location: ERMC Date: 4/6/21 Employee: Luis Rueda Airport: I don't know Experience: Luis took us to the rental car facility after we waited so long for a shuttle that NEVER came. Work Location: ABM Date: 04/06/2021 Employee: Darlene Hunter Airport: I don't know Experience: Darlene was very kind and informative in providing for my needs while waiting for colleagues to arrive in baggage claim area and in directing us to ride share. Work Location: ERMC Date: 04/06/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: It was past 2am, and Luis was very helpful in making sure I was able to get to the rental car counter which is a bit of a maze at LGA. I very much appreciated his help. Work Location: ABM Date: 04/06/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was very approachable and friendly and quickly able to point me in the right direction. Thank you for staffing the air train terminals with people like Iesha . Work Location: ERMC Date: 04/06/2021 Employee: Beatriz Filippelli Airport: Newark Liberty International Airport Experience: I have always wanted to visit New York and that dream would not have been possible without Beatriz. I had a layover of 12 hours and was trying to get to Manhattan via the train, but the Kiosk would not accept any of my cards and I only had a $100 bill. Beatriz gave me a free pass and made my dream come true. I absolutely loved New York and it happened because of Beatriz I want to thank her from the deepest part of my heart! Work Location: ERMC Date: 04/05/21 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: He helped us with our baggage’s we had so many that it was difficult for us to get in the Airtrain. Thank you for all your help we really appreciated. Work Location: ERMC Date: 04/05/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was super friendly and helpful. She approached us asking if we needed any assistance and then took the time to completely answer our questions. Our experience at LaGuardia was a favorable one in large part because of Darlene! Work Location: Hunter Date: 4/5/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: I was a bit confused as to which train, since it was late, to take back to Manhattan- Iesah Walker, #6300527923. greeted me kindly and warmly, asked where I was going, and gave me perfect instructions- it is so helpful to have these workers there at all hours-- I am a fluent English speaker, from the US, and travel at Newark often, so I can imagine when a person not familiar with the airport they need help- she made my experience so wonderful--- and makes me want to continue using Newark Work Location: ERMC Date: 04/05/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was most welcoming when I entered the arrivals level of Terminal B, asked if I required assistance. I was there to pick up my granddaughter, Darlene politely directed me where I could wait and also suggested I should walk up to the 4th level to see the LaGuardia windows A very pleasant experience Work Location: ERMC Date: 4/4/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene Hunter works for ERMC at terminal D at LGA. On April 4th Easter Sunday around 3pm, I needed help finding where to return my rental car, and Ms. Hunter was exceedingly helpful and provided a great customer service experience. Give her a raise, she deserves it! Work Location: ERMC Date: 04/04/2021 Employee: Eric Jackson Airport: LaGuardia Airport Experience: Luis Rueda was excellent in getting me to the A terminal to meet the last bus to the rental car agency. I have flown into La Guardia for the last several months now and have not had any issues but Luis was excellent in getting me to the pick up/drop off point for the rental car shuttles at such a late hour. Work Location: ABM Date: 4/3/2021 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: We were struggling with our luggage cart and thought we had to take each luggage out one by one. The car train was closing and Ubong immediately ran up to us and helped us get the cart above the ground into the train. He was so kind and efficient and helped us make the train. Thank you, Ubong! Work Location: ERMC Date: 04/03/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Very personable and excellent service. Work Location: ERMC Date: 04/03/2021 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: Ubong U was helpful in telling me what AirTrain to take to the rental car destination. He also saw that I was struggling with the cart of 4 suitcases so not only did he advise me of the best way to get on, he also assisted me with the cart which was of great help. Thank you for having him as an employee. Work Location: ERMC Date: 04/02/2021 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: He was so helpful and pleasant in helping me find the air train. Assist with carrying my bags and told me exactly how to get to my location. Work Location: ERMC Date: 04/02/2021 Employee: Dariene Hunter Airport: LaGuardia Airport Experience: extremely polite and very knowledgeable. she had a great attitude and wanted to help me. Just a great person. Work Location: ERMC Date: 04/02/2021 Employee: Jordan Mound Airport: Newark Liberty International Airport Experience: Jordan was incredibly helpful as I was navigating the AirTrain at Newark with a massive luggage cart and my crated dog! He made sure I took the correct train, helped me set up to navigate into the train, and even spoke encouraging words to my dog, who was extremely stressed after over 20 hours of travel. Truly a kind face amidst a sea of unfamiliar travelers. So grateful! Work Location: ERMC Date: 4/2/21 Employee: Neshay Howard Airport: Newark Liberty International Airport Experience: I was in the terminal and looking for the train. Ms Howard noticed my confusion, and greeted me with a smile and kindly directed me to the train with precise directions. It is such a pleasure knowing there are people willing and ready to assist you during these difficult times. THANK YOU MS HOWARD FOR YOUR CUSTOMER SERVICE Work Location: ERMC Date: 4/1/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Very friendly especially to those who don’t know their way around the airport and are afraid to ask. Help is offered in an extremely positive way that encourages me if guidance would be helpful, but not burdensome for those of us that know our way around. The red coats are always a friendly presence around the airport. Work Location: ERMC Date: 4/1/21 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: I am writing this to compliment for A Lauriston regarding her helpfulness at LGA Terminal D last evening. I had arrived on a flight from Denver, CO on Southwest Airline and had made my way to the Car Services to obtain a Lyft driver for a trip to my son’s house. I was having lots of problems using my cell phone to call a car service and was quite discouraged. I came to Ms Lauriston and told her of my problem . . . trying to then find my way to the exit at LGA. She was very responsive and listened well. I felt better after speaking with her. (I think she may have advised another fellow worker at LGA . . .of my predicament as he happened by me to let me know that I would need to turn off my phone and turn it on again to get a signal to LYFT’s website). That, too, was helpful. I will be better prepared to get to my destination with her help in the future, along with her help last evening in finding the exit to meet my son for the ride to my his house. I appreciated her good attitud Work Location: ERMC Date: 4/1/21 Employee: Ann Evans Spence Airport: Newark Liberty International Airport Experience: Ann the Roamer was delightful and must have spent a good ten minutes working with and helping me to purchase rail transportation to Philadelphia after I arrived from home in Ireland. She acted like a team veteran helping a rookie on the technology team, as I fumbled with the AMTRAK ticketing machine. She then asked me how quickly I wanted to get to my destination. No hurry I said then she suggested the regional train with a switch to Philly at the Trenton station. Ann then helped me with that machine, got me the two tickets with directions and saved me $115 in the process. Ann is truly a credit to your service. She is the type of employee I would endeavor to hire when I was in business proactive and solicitous. Congrats, Frank McAlonan Work Location: ERMC Date: 4/1/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Great employee, super helpful and kind Work Location: ERMC Date: 4/1/2021 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: Larry was so very helpful. After flying and schlepping through the airport, finally made it to the air train. Larry was there to greet me, inquire as to my destination and steer me to the correct train! When it came he said this ones for you and you'll need to go 2 stops. HE was awesome!! Work Location: EWR Date: 4/1/21 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: I wish to express my appreciation to Mr. Ubong U from ERMV, EWR terminal B for his prompt reaction and recovery of my cell phone that I accidentally left in one of the compartments of the train where I boarded at the car rental station. I immediately informed the security person at the airport station that he reported the loss and a few minutes later I met Mr. Ubong at station B where he was waiting for me with the phone. I really appreciate the service of his staff, due to his immediate reaction I was able to board my plane on time. Work Location: ERMC Date: 4/1/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis Rueda was very kind on my transit to to rental terminal. He was helping others too and guided me in the middle of night to my destination. He is really a nice guy. Work Location: ABM Date: 4/1/21 Employee: Cathy Ann McKenzie Airport: JFK International Airport Experience: I am so thankful for her!!! I ended up leaving my passport in a TAXI cab. After looking around everywhere and realizing what had happened, I called the airport and the TAXI services. Everyone told me that there was nothing that could be done and they could not locate my Passport. I was ready to get another one and McKenzie ended up reaching out to me on FACEBOOK. I have not used FACEBOOK in years. She had reached out to my friends from college and allowed me to come back to the airport and get it. She saved me so much time!!! She also saved me from everything else like having to get a new one and risking my personal information. This pandemic has not been easy but people like her remind me that humanity still exists. Work Location: ABM Taxi Dispatch Date: 3/31/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was very kind and a great driver. He helped explain the airport layout which can be confusing. We appreciate drivers like Luis. Work Location: ABM Date: 03/31/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam offered clear, kind, and exemplary service when I was confused about how to get to Penn station. He explained everything to me, including how to pay by credit card. I had just come from the Rent-A-Car center and had a bad experience so I wasn’t in a great mood, but he called me down and set me straight. What a great employee! Work Location: ERMC Date: 03/29/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis, badge #21225393 went above and beyond in his service. I arrived at the airport after midnight, and he helped me get to the rental car company despite almost everything else being closed. Thanks so much! Work Location: ABM Date: 3/29/21 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: Very helpful, friendly and respectful Work Location: ERMC Date: 03/29/2021 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Ms. Lauriston helped me to figure out what I needed to do to pay for the bus. Work Location: ERMC Date: 03/29/2021 Employee: Iesha walker Airport: Newark Liberty International Airport Experience: She was kindly helping me with my question. Work Location: Ermc Date: 3/27/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was helpful and patient, gave good directions and was very friendly. The help was much appreciated Work Location: ERMC Date: 03/27/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Ms Darlene is the best! Work Location: ERMC Date: 03/27/2021 Employee: Ericka Rankine Airport: Newark Liberty International Airport Experience: Ericka thank you so much for seeing that my husband and myself needed help! If it wasn’t for you, we would have missed our flight after being in the wrong terminal. We need more people like you out there. You make traveling so much easier and less stressful. Work Location: Ermc Date: 03/26/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was kind enough to help me remember which terminal I parked at and I would have been lost had it not been for him!! Work Location: We soar higher Date: 03/25/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was directing “traffic” at the P3/rental car station. He was very personable and knowledgeable and really made the wait for the tram more enjoyable and definitely helped move people to where they needed to be at the station. Work Location: ERMC Date: 3/24/21 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: We were traveling home after surgery for my spouse. After returning our rental car we went to the AirTran to ride to the terminal. I asked the red shirt customer service helper where we could find a wheel chair. She asked which airline we were flying and said she would arrange to have one for us. As we stepped off the tram we were met by a man with a wheel chair. He assisted us through security and to our gate. The gate was at the far end of Terminal C so it was a big help. We very much appreciated the service that made our journey to the gate much easier. Thanks again for all your help! Work Location: ERMC Date: 3/23/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: We arrived at LGA and took the shuttle from terminal C to A in order to catch the AVIS shuttle. However, the AVIS shuttle stopped running past midnight. Luis was so kind and offered to drop us off at a corner that’s walkable to AVIS rental service. We really appreciate Luis’ help! Work Location: ABM Date: 03/23/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: She was patient with us and gave us all the right information to help us get home safely. Appreciate it a lot. Work Location: ERMC Date: 03/22/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I arrived late at night, exhausted from the journey. Signage at LGA was unclear, scam artists were telling me I needed to pay $25 dollars to get to the rental counter, and the car rental shuttle had stopped running. Luis went over and above any expectations I had to make sure I found my way. Luis, the hank you! You increased my faith in humanity. Work Location: ABM Date: 03/21/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: He helped me get to my destination when I was completely lost, and told me exactly how to get to check in when I was low on time Work Location: ABM Date: 03/21/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Due to the airport changes, I ended up at the wrong terminal. Luis went above and beyond to help me navigate to National rental. Work Location: ABM Date: 03/21/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Please congratulate and deliver this COMMENDATION to Ms. Darlene Hunter. In the early evening of my arrival, I was unable to secure a car via LYFT or UBER and Ms. Hunter worked tirelessly to locate a good car service to take me home to Hampton Bays. She was and is my Guardian Angel. She deserves the highest commendation because her kind help to me was and is deeply appreciated. Thank you. Janet Kantor Work Location: ERMC Date: 03/20/2021 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: Ubong deserves the world. He is very helpful and nice. Work Location: ERMC Date: 03/20/2021 Employee: Melissa Ramsundar Airport: JFK International Airport Experience: We want to compliment an employee. Last night we brought a friend to JFK terminal 4 to catch a return flight to Israel. She was in the USA only a few days, here to bury her brother. The flight two days ago for an early leg of her journey had been full of problems not of her making, complicating her journey. At this point she was distraught and was having trouble navigating the paperwork required to check in. Your employee Melissa stepped in. She was very kind and patient, and helped us get everything together so that our friend could get home. In fact, Melissa's customer service was so extraordinary that we wanted to thank her after our first interaction. But Melissa noticed that after clearing our friend to queue her for the ticket counter, there seemed to be another delay. Melissa came over and was able to help the ticket agent too! We REALLY appreciate her! Please thank her for us. Work Location: Swissport Date: 03/20/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: She had the time to take me out there and show me where I had to take the bus for all terminals - very kind lady. Work Location: ERMC Date: March 19, 2021 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: It was so cold, and we had so much luggage and were traveling with 4 kids. Bertha helped us tremendously. She not only told us where we needed to go- she took us there herself, gave us the information we needed to get our rental car, and even dragged some of our suitcases with us. I was so impressed with her patient and helpful manner. It was such a relief after so many hours of travel to have someone go out of their way to provide such exemplary service. Thank you, Bertha! Work Location: ERMC Date: 03/18/2021 Employee: Janie Westfield Airport: JFK International Airport Experience: Ms Westfield’s kindness and assistance exceeded all expectations. She was helpful, friendly and professional - and went beyond the norm to assist in the midst of my travels! Highest compliments! Work Location: ERMC Aviation Date: 03/18/2021 Employee: Larry G. Moore Airport: Newark Liberty International Airport Experience: Even though my daughter gave me general directions to get to Penn Station in NYC, I was still unsure and was tired from traveling from West Coast and just wanted some clear, concise directions/info on where to get ticket to get there. I got myself to the AirTrain and when I walked in, first thing I saw Mr. Moore and he came toward me and asked if I needed help. Told him where I needed to go. He walked me over to the map and showed me clearly where to get off the Air Train to catch NJ Transit and then once on train how many stops to Penn Station. He repeated twice so I clearly had it in my mind. He told me where to stand to get on the Air Train and he made everything so very easy. Much appreciated Mr. Moore. :) Work Location: ERMC Date: 3/17/21 Employee: Tagwantir Rivera Airport: JFK International Airport Experience: I am an Emirates passenger and I stopped at thd Welcome center at Terminal 4 where Tagwantir was great help to me. She was very nice and friendly. I wanted to know how to get to the Port Authority and she helped me with different options. She did an amazing job. Great customer service. Thank you for having a pleasant person. Work Location: ERMC Date: 3/17/21 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: My 10 years old daughter was coming to New York and I didn’t know where to pick her up. This nice lady helped me and informed me where she was coming from. I was really worried but with her help I was not nervous anymore. Work Location: ERMC Aviation Date: 3/17/21 Employee: Saffi ur Rehman Airport: LaGuardia Airport Experience: Mr Saffi greeted us at terminal C with warm welcome. He found out that we need help. First he told us that you ride either by your car or Yellow cab and try to remain away from all other ways. Later on we asked for ground transportation, he explained in detail. At last we thought to have taxi. He helped us to get one and gave 6 $ coupon also He did everything for us! Thank you very much - Jitendra Patel Work Location: ERMC-LGA Date: 3/17/21 Employee: Faisan Khan Airport: LaGuardia Airport Experience: I cannot thank Faizan enough for the exemplary assistance and patience provided for me. I had cancelled my flight I was waiting at my terminal to through my next course of action after this abrupt change in itinerary. When I noticed I was missing a carry on that had over 5,000 worth of things in it like my MacBook, designer jewelry and the bag itself. Faizan stayed with me for over what seem like two hours! We went through all possibilities of where and at what point I could’ve lost bag. A week later, because of the call he suggested to make to the MTA Authorities where I had previously ridden the bus from one terminal to the next, I was reunited with my bag! Thank you Faizan! Work Location: ERMC Date: 03/17/2021 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: I arrived @ LGA expecting to take a bus to Grand Central but the busses are not running now. Ms Lauriston took the time to explain several options to me including where the WiFi works. I was able to get an UBER and my trip was a success thanks to Ms Lauriston. She made my day.. Work Location: ERMC Date: 03/15/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I got in late at night after the car rental companies had stopped running shuttles but Luis was able to help me get to where I needed to go. He showed exceptional service and was very friendly! Work Location: ABM Date: 3/15/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Very helpful! Work Location: Ermc Date: 03/14/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was more than kind to help us shuttle to rental car. The Avis busses were not running any longer. It was late at night, cold and 5 of us were stranded. He so kindly helped us out. Above and beyond appreciated for his kindness. Work Location: Abm Date: 3/13/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was so helpful and nice! I was having trouble finding my mom when she arrived and was worried because she’d left her eyeglasses on the plane. Darlene told me exactly what to do and on our way out she checked to make sure that everything was OK. Thanks, Darlene! Work Location: ERMC Date: 03/16/2021 Employee: Ann Evans Spence Airport: Newark Liberty International Airport Experience: I was lost and didn’t know where to purchase train ticket. She’s been really kind and helped me all the way through purchasing cheaper ticket and sending me to the correct train. I loved her kindness! Thank you! Work Location: ERMC Aviation Date: 03/11/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: On March 11 I took my mother and brother to JFK terminal 4 for an appointment they had to take a Covid test. We stopped by the information center to ask where to find the covid testing and the lady there directed us to the testing site. A few minutes later we passed back by the information center and the same lady there by the name of Virginia asked us if everything went ok. I told her that we could not do the test because the results were going to take 3 days and my mom and brother needed to take a flight in 2 days. Virginia told us to go to Jet Blue terminal that they can give us the results within 24 hours. We did that and we got the results in less that 24 hours. Thanks to your service and thanks to Ms. Virginia, my mom and my brother got on their flight and on time. Thank you again for the great service. Work Location: ERMC Date: 03/10/2021 Employee: Jordan Mound Airport: Newark Liberty International Airport Experience: very nice and helpful guy. Work Location: ERMC Date: 3-9-21 Employee: Nashay Howard Airport: Newark Liberty International Airport Experience: Early Tuesday morning I was in Terminal A with my family looking for assisting for ways into NEW YORK CITY where our hotel was located. Our private shuttle never showed up and we were beyond tired. We had been there for a least 4 hours. After asking several people. We finally ran into Nashay. I met her as we both were heading for coffee lol. She Smiled and allowed me to go first. I started to explain why I needed it more. She then often to help me finds ways to get us to our hotel. After about 15 minutes helping us download Uber and setting up the account for us. We were heading to the pick-up area. A few minutes later we were on our way to NEW YORK. We could not Thank her enough. I even explain to her writing this letter was still not enough. Nashay, WE WANT TO THANK YOU AGAIN! THANK YOU FOR YOUR KINDEST AND PATIENCE! THANKS FOR THE KIND WORDS TO OUR DAUGHTER (who asked you a million questions lol) WE APPRECIATE YOU AND HOPE TO SEE YOU ON OUR WAY BACK. Work Location: ERMC Date: 3/8/21 Employee: Samuel Algarin Airport: LaGuardia Airport Experience: Excellent service Work Location: ERMC Date: 03/08/2021 Employee: Jonathan Meisseir Airport: Newark Liberty International Airport Experience: In all each and every representative in that office is professional but I’ll say in my 22 years of renewing my port ID Jonathan was the most friendly and attentive by far. Throughout these difficult times in which some are more potent than others as myself. Jonathan asking how was my weekend was by far comforting. It’s took 10 pounds off my shoulders just to know he cared about my well being. Getting you port ID can be stressful as well. I thank him greatly. His badge number is 6300 136 087. Work Location: Port authority badging Date: 03/08/2021 Employee: Ashok kumar Airport: Newark Liberty International Airport Experience: After a long day of travel I was on the AirTrain to get to my shuttle and I left my phone/wallet behind. I did not realize I had done this until I got to my hotel and I raced back to the AitTrain only to discover that Ashok had found my phone and was searching for me. Everyone I spoke with said that they had seen an employee making announcements and trying to get a hold of me. A huge thanks to Ashok for saving the day Work Location: Ermc Date: 3/8/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: So nice to see a friendly face and get helpful directions when arriving late at night at the AirTrain platform. Work Location: ERMC Date: 03/05/2021 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: After losing my phone, I spoke with the closest team member in a red jacket. John reached out and Bertha responded she had my phone and it could be retrieved at terminal P3. Work Location: ERMC Date: 03/05/2021 Employee: Don Baron Airport: Newark Liberty International Airport Experience: Great directions and help at the end of a trying day! Work Location: ERMC Date: 03/04/2021 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: He was very knowledgeable and helped us find the best car service to get into Midtown. Work Location: ERMC Aviation Date: 03/02/2021 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: Chidinma saw me looking confused and asked if I needed any help (even without me proactively asking for it! ) she helped clarify directions of which I was uncertain and broke down all the steps. She was patient in repeating them because I had so many clarifying questions. It was incredibly heartwarming to receive that level of service, with such a cheerful disposition to make my travel so stress free! Thanks a lot, chidinma! Work Location: ERMC Date: 03/02/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: I was lugging several heavy bags after returning my rental car, having not planned on returning a car to the airport, and I needed to get a Lyft back home, and the luggage cart card reader didn’t work. Iesha was so friendly and eager to help and provided comforting reassurance that I was in the right place for the airtrain to terminal A and wouldn’t need to lug bags much farther. Since I wasn’t flying I had smaller, non rolling bags, and as I haven’t flown since before the pandemic, I was more than a little frazzled to unexpectedly be returning via EWR, late at night no less. I was grateful for Iesha’s friendliness, efficiency, and trustworthiness. Work Location: ERMC Date: 03/02/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis is what our world needs more of. It was cold, dark , and we had a rough experience during our flight. All we wanted was a smooth transition to getting our rental. However, that was another task. Thanks to Luis he was able to give us clear directions, he was patient, and reassured us that we would figure out a solution. I'm very thankful for his kindness. Given, the opportunity I would love for his beautiful gesture to be paid back to him in full! He deserves it. Work Location: ABM Date: 03/02/2021 Employee: Chidinma Ajaghanna Airport: I don't know Experience: She was friendly and helpful. I really appreciated her help with providing me directions. Work Location: ERMC Date: 3/2/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was very informative and provided clear instructions on how to get back to the terminal. She went above and beyond in making sure I had everything I needed even the it was a little after midnight. Work Location: ERMC Date: 3/1/21 Employee: Stafford Woods Airport: Newark Liberty International Airport Experience: Friendly warm and wonderfully helpful as I carried an elderly relative’s 5 pieces of luggage weighing over 150lbs in total back home to Toronto!! Mr . Woods was my airport angel today Thank you- Dr Sherri Baine, Pediatrician, Toronto, Canada Work Location: ERMC Date: 03/01/2021 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: Chidinma was very informative and showed me the right way to New York City. Her words were concise and clear. She wa definitely helpful and proactive. Work Location: ERMC Date: 03/01/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene went above and beyond to help me and another passenger navigate the new york city bus system. She was off duty and on her way home but still took the time to explain which bus lines we should take and how to transfer to the subway. She was kind and patient and it was very much appreciated! Work Location: ERMC Date: 3/1/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: The worker Muhammad was a very kind and nice he was very precise on the information he was given us keep up the good work Work Location: ERMC Date: 3/1/21 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: We were visiting and leaving the airport and this nice man helped us and told us about the bus to take as well as to get a metro card for the subway. We were new to the area and weren’t sure where to go and what to do, so he pointed us in the right direction and let us know where the bus pick would be and also that we could get the metro card before leaving the airport. He was very nice and very helpful! He went a jive and beyond to help us and make us feel welcomed and made sure we knew where to find what we needed. Work Location: ERMC Aviation Date: 03/01/2021 Employee: DARLENE HUNTER Airport: LaGuardia Airport Experience: Darlene was very polite and cooperative. This is the first time I found somebody willing to help that much the travelers. Work Location: ERMC Date: 02/28/2021 Employee: Stafford Woods Airport: Newark Liberty International Airport Experience: As I arrived off the NJ Transit train, after a long morning of running to catch trains and delays, I arrived to Newark disheveled and a bit confused. after helping someone else with questions, Mr. Woods came up to me and asked if he could be of assistance. He told me exactly where to go in a calm and clear manner. With the perfect amount of information I needed. Not too much to make it confusing, but enough direction to make me confident. This gentleman made me feel welcome and confident upon arriving at the airport, which I have never felt before, and because of his manner and help, I was able to navigate the airport feeling calm. Mr. Woods, and the many people doing great work like him, are providing a very important service to your airport by giving a genuine service that will put your airport into world class. Work Location: ERMC Date: 02/28/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: I landed at Terminal B and was thoroughly confused about how to get to rental cars. Darlene helped me avoid getting on an MTA bus and even found the ETA of the next terminal bus for me. All the while she was very sweet and extremely helpful. When the bus came to the terminal, she ensured I didn't miss it. Thank you, thank you!! Work Location: ERMC Date: 2/27/21 Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: Sharon was an amazing person who helped me track down a flight that was rediverted back to the airport. The airline, United Airline was not able to provide me with any useful information, but Sharon got me all the information I needed by staying with me on the phone for more than 30 minutes doing her diligence to get me all the information I needed. Thanks again, Sharon! Work Location: ERMC Date: 02/27/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Muhammad helped me locate my friend who had arrived at another terminal. He was extremely kind when he saw I was having a hard time breathing from the long walk between the parking lot and the terminal. Work Location: ERMC Date: 2/25/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: P4 the customer service was excellent Work Location: ERMC Date: 02/25/2021 Employee: Medjine Dure Airport: Newark Liberty International Airport Experience: I was at Term. B when I realized I lost my child's bag somewhere at the train station at the airport, Ms.Dure assisted me on finding my bag. I'm greatly appreciative because I didn't know what I would do without my child's bag. Big Shout to Ms.Dure your are the best ! Work Location: ERMC Date: 02/24/2021 Employee: Sheila Ferguson Airport: JFK Experience: It was with my girlfriends and it was the first time ever in NY coming from FL where trains are practically non existent. Sheila was able to help us chose the best option for the five of us for our entire stay here in New York and helped us with directions on how to get to Manhattan. She was extremely polite and well mannered and I am glad she was there to help us today. Work Location: Bombardier Date: 02/23/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: She was able to point me in the right direction and was patient with me until I was able to find the right shuttle. Work Location: ERMC Date: 02/23/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene Hunter was very polite, informative and kind to me. She helped to transfer from LGA to JFK by bus/trains. Thumbs up to her. Work Location: ERMC Date: 02/22/2021 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: Very patiently listened to my question and provided accurate information to help me understand if I needed to take the train from Penn Station or from train terminal. Work Location: ERMC Date: 02/22/2021 Employee: Germaine Whitley Airport: JFK International Airport Experience: We were late for our flight and he was so kind in such a stressful situation! He helped us figure out our baggage issues and I can’t express how grateful we were that we happened to go to his curb side check in. Please please please recognize this employee! Kindness goes a long way and turned around our whole morning! he helped us get to our flight in time and we cannot thank him enough. Work Location: JetBlue or JFK Date: 02/22/21 Employee: Magdalene Victor Airport: Newark Liberty International Airport Experience: On that date I had lost my phone due to me being in a rush. This employee helped me find it and helped make sure I took the right air train to get back. Work Location: ERMC Date: 02/20/2021 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: Mrs.Rivera was very helpful, I lost my bag and I had already left customer. After such a long flight I wasn’t able to find the baggage office for Emirates, Mrs.Rivera was able to help me find the baggage agent for the airline. She went above and beyond to help, she was also very friendly and kind to me. I really appreciate her kindness. Work Location: ERMC Date: 02/18/2021 Employee: Sheila Ferguson Airport: JFK International Airport Experience: I lost my phone in the train and she been in contact with me to find it. Servicial person and kind. I’m glad with her. Work Location: Bombardier Date: 02/17/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Very informative, helpful, and polite. Work Location: ERMC Date: 2/17/21 Employee: Jonathan Payton Airport: Newark Liberty International Airport Experience: I needed to renew my Port Authority ID Badge. After arriving on time for my 11:20am appointment, my name was announced to start the ID renewal process with Jonathan (Badge #6300 136087). Jonathan was very patient and pleasant. He made the process effortless on my part and he always maintained a professional demeanor with me while displaying a great since of humor. I appreciated his overall presentation. Thanks Jonathan for a great experience. Work Location: Allied Universal Date: 02/17/2021 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: Bertha came over to us to offer assistance when we were looking for a hotel at the kiosk as our flight was full and we had to stay in Newark overnite ... she was VERY pleasant helpful AND knowledgeable ... we were happy to have her help ... before we knew it we had our info and were on our way to the Renaissance Hotel !! Work Location: ERMC Date: 02/16/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Mr Muhammad fue muy amable en indicarme lo necesario incluso me acompaño hasta el sitio donde debía tomar el transporte. Gracias Mr Muhammad was very kind to tell me what necessary I even accompany myself to the place where he should take the transport. Thanks Work Location: ERMC Date: 02/14/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I saw Adam in the New York penn station and he helped me get to Newark. I’m from Alabama so I really needed the help. These trains are very confusing to me. Very thankful! Work Location: ERMC Date: 02/14/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was very kind and guided us while we were lost to get to the air trains. She communicated with us in spanish which was helpful for those who did not understand English. Work Location: ERMC Date: 2/14/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam really helped me find my way after a super long day of traveling. He was so polite, funny and extremely informative with his instructions. Absolutely a huge asset in my eyes. THANKS ADAM! Work Location: ERMC Date: 2/14/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Arriving to LGA a day ahead of my flight was SUPER FRUSTRATING, totally on my end. Adding to all the frustration carrying bags with broken straps, zippers not zipping, huge jackets that are bursting From the seams and on top of all this, I'm sweating.....just when I thought everything was about to boil over, I look up and there she is! The Woman in the Red Jacket - to make all the aggravations and fears about sleeping at the airport disappear! Long story short I was booked at the Comfort Inn, saved a couple $$$$ on cutting out that Uber trip (Shuttle) Her conversation so easy, knowledgeable woman. I can go on and on! Overall I was so inspired about the experience that here I am writing about it! Work Location: ERMC Date: 02/13/2021 Employee: Faizan Khan Airport: LaGuardia Airport Experience: He was extremely helpful taking me, my pregnant wife, 2 kids, and a large amount of luggage. He approached us and was kind to the kids, using his teaching skills to sing songs with them. He was extremely valuable!! Thank you! Work Location: ERMC Date: 02/13/2020 Employee: Faizan Khan Airport: LaGuardia Airport Experience: I recently traveled to LaGuardia with my 3 month old baby. Due to all the baby gear I had to travel with, I had some anxiety about getting from baggage to my Uber. Faizan spotted me struggling and came right over to help. He carried my bags and directed me to my Uber pick up location. He even waited and helped me get loaded into the car. I was so thankful for his kindness and made for a great start to my trip with my baby. I hope this service can continue at LaGuardia, so people in need of an extra set of hands aren’t overwhelmed upon arrival. Thank you, Faizan! Work Location: ERMC Date: 2/12/21 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: Amazing and patient Work Location: ERMC Date: 2/12/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: I had a very pleasant and helpful experience trying to get to my rental car before they close at midnight. Iesha’s direction was spot on and made it easy and quick for me to find my way out. Work Location: ERMC Date: 2/12/21 Employee: Monroe Williams Airport: LaGuardia Airport Experience: I left my wallet on the plane and he helped me above and beyond Work Location: ERMC Date: 2/12/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was amazing! not only did he help with my questions regarding where i needed to go, he waited with me to ensure the train i got on was correct. so friendly, knowledgeable, and just overall a fantastic example of a great employee! Work Location: ERMC Date: 02/12/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: Excelent service, very nice person and give the right information Work Location: ERMC Date: 02/12/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: It was a wonderful experience and the service was quite helpful. Thank you for the exceptional service. Work Location: ERMC Date: 02/11/2021 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon was extremely helpful in navigating my group from the airport to the city. He went above and beyond our expectations. He helped us purchase our MTA cards, showed us a map of how to get where we needed to go, and even walked us to our bus. He is a valuable asset to your company. Work Location: ERMC Aviation Date: 02/11/2021 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: It was my first time visiting New York and I had no idea how to get around or get to my hotel. Filemon saw that confusion and immediately offered me his assistance. I heard so many negative things about NYC not being friendly, but speaking to Filemon changed my perception and showed me a friendly side of the city. There is nothing better than having someone make you feel comfortable in a new place, his kindness will not soon be forgotten. Filemon is an incredibly valuable employee. Work Location: ERMC Date: 02/09/2021 Employee: Viktoria Rozkova Airport: JFK International Airport Experience: Viktoria helped us out today on your flight with Delta. We were confused over new COVID-19 rules, and were really worried. She cleared everything up for us and even helped us to find the gate. She left us only when she was sure that we were safe near our gate. Thank you for a great experience Work Location: Travelers Aid Date: 02/09/21 Employee: Dariene Hunter Airport: LaGuardia Airport Experience: Dariene asked if she could help, called the hotel shuttle and notified my when it arrived. Thanks Work Location: ERMC Date: 2/9/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was very welcoming, friendly, and helpful. I arrived late at night and was not sure how to get from the terminals / AirTrain to the Newark Marriott in the middle. Iesha pointed me in the right direction. Thank you. Work Location: ERMC Date: 02/09/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: My husband and I were awaiting the arrival of a friend and a little puppy. Darlene directed us to the right place to wait for them, how to find the up-to-date flight information as well as where the all-important bathrooms were! She was very upbeat and friendly, big smile, very gracious. Would that everyone was like that!!!! Work Location: ERMC Date: 02/09/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: I want to thanks Virginia Moreno for giving me and my family an amazing service when we arrived at the Jet Blue terminal, I really appreciate it. Work Location: ERMC Date: 02/08/2021 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: It was really great and he is really helpful Work Location: ERMC Date: 02/08/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was incredibly helpful with explaining how to get to grand central. great service! Work Location: ERMC Date: 02/08/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Muhammad is so sweet and had great customer service with me today ! I had just got off my flight and my phone just died and I was scoping around looking for something to charge my phone with (I only had the USB) and he kindly asked me if everything was ok I expressed it wasn’t flight related and still he took the time to help me and make sure he gave me his block to charge my phone. It saved me so much because my ride had no idea where to get me ! On top of that he was very professional and made my experience so good !!! Thank you Muhammad !!! Work Location: ERMC Date: 02/07/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: My Wife and I got off our Flight. Headed to the Buses and Shuttle Area. She saw Us looking around trying to figure out what to do. She said May I help You. She took Us step by step to get our Metro Card to get to Times Square. Normally a Uber or Taxi will run between $40-$50. Save A Lot by taking the Public Transportation. We are Very Appreciative of Her Customer Service. Work Location: ERMC Date: 02/07/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was extremely kind and explained how the metro worked, which was the best way to get to my hotel. She took her time with while helping another person to get to their destination. Work Location: ERMC Date: 02/07/2021 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: Very friendly. Know directions in the airport. She helped me go to my flight. Very experienced with her job. She is a wonderful person. I made to my flight because of her. I was very scared because of COVID but she literally made my day. Work Location: ERMC Date: 02/07/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: After my flight landed in NYC and I proceeded to try and find my way through the Airport. I was in need of some help with traveling back home to New Jersey. As I was looking confused I happened to look up and Darlene Hunter was there to assist me with the answers to my questions as for me traveling back home using the ground shuttle bus and then taking the trains in full details. I was so happy for her graceful professionalism and communication it was just what I needed to get home safely. Work Location: ERMC Date: 02/07/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: I had to wait for my ground transportation. I kept getting up to check outside. She said just stay inside because it was very cold. She kept watching to see when my ride was outside. When it arrived she came and got me and told me your transportation is here. Work Location: ERMC Date: 02/06/21 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: She helped call my transportation shuttle Work Location: ERMC Date: 02/06/2021 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Faizan provided exemplary service by guiding my family to the most economical travel option out of LGA to west Chester and also helped with our luggage. Very polite and professional. Thank you so much! Work Location: ERMC Date: 02/06/2021 Employee: Carla Evans Airport: JFK International Airport Experience: Ms. Carla Evans is an angel. My dad arrived @ JFK 530 am and I could not be there to pick him up. Thank god for Ms. Evans. She was there all the step of the way. My dad doesn't speak the language plus he's in a wheel chair. She took the time to call me and look for the driver I had sent for him, who had gone to the wrong terminal. Once again I want to thank Ms. Evans for going the extra mile and making sure my dad was safe and secure. It gives me great pleasure to commend Ms. Evans for her great work ethic and for being a great human being over all. Work Location: ERMC Date: 2/4/21 Employee: Wendy Gonzalez Airport: JFK International Airport Experience: Wendy Gonzalez Company : ABN JFK/4 ID: 6441034015 Wendy is part of the cleaning team. She does an excellent job keeping the Kiosk's and terminal 4 Covid free. She also goes above and beyond to assisting passengers\customers getting there boarding pass through the Kiosks and directions to flight information. Erwin Cardinal Delta IT Field Tech Erwin.Cardinal@delta.com Work Location: ABM Cleaning Date: 02/04/2021 Employee: Elliott Rappaport Airport: Newark Liberty International Airport Experience: Excellent service. He overhear a need we had and bent over backwards to help us get prepared for our flight. Thank you Elliott for your unselfish service. Work Location: Volunteer Date: 02/03/2021 Employee: Adam Mateigali Airport: Newark Liberty International Airport Experience: Adam was very helpful in explaining where I need to go in order to get a ride to my hotel. Very friendly and appreciative of the information he provided Work Location: ERMC Date: 02/03/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: Would like to thanks Virginia Moreno for helping me to get to a covid testing site so I could get on my flight. Thank you very much for all your help. Work Location: ERMC Date: 02/02/2021 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Took a last minute flight to New York LaGuardia airport and had no clue how to get to Newark airport hotel. Your employee took extra time to clearly walk me through the steps I needed to do and was beyond helpful. I cannot thank you enough for you help and clear directions. Work Location: Lauriston Date: 02/02/2021 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: I was completely lost and didn’t know how to take the metro. She helped me purchased a metro card. Lead me where to catch my metro bus. If It wasn’t for this lady I don’t know what I would of done ( keeping in mind I didn’t have no money or way to make a phone call). Work Location: ERMC Date: 1/30/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: He was so helpful and kind!! I would’ve been lost without him! Work Location: ERMC Date: 01/31/2021 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: Upon my arrival and Departure Ubong exemplified exception service. Work Location: ERMC Date: 1/31/21 Employee: Viktoria Rozhkova Airport: JFK International Airport Experience: Loved flying from this airport. JFK overall was very clean and efficient. Viktoria Rozhkova, on of the workers there, was helpful and patient with my hundreds of questions. Thanks to her, I managed to get on my flight easily and with no worries. Work Location: Travelers Aid International Date: 01/30/2021 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: After a long flight and being stress to get transportation to JFK I saw Mr. Domingo walking towards me with a smile on his face. Hi, How may I help you and I told him this is my first time at this location and I need transportation to the city. Mr. Domingo told me not to worry and he will make sure I get to my destination. He walked me close to a telephone and said I will call this company and you give them the information and they will be able to pick you up. After the phone conversation he came up to me and ask if everything ohk? Are they coming? I stated yes. Mr Domingo kindly request I proceed back to level 2, make a left turn and stand at the K section. I thank him and proceed. This is the best and detailed customer experience I have ever had in a long time. Mind you I had a horrible hotel experience on this trip to Horible TSA that got me to misplace my IPAD and just to get to LaGuardia and have such a nice and warm experience was everything for me. Thank you Mr. Domi Work Location: ERMC Date: 01/28/2021 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon was extremely helpful in getting me in contact with dispatchers for a shuttle service after I had waited about 30 minutes for a response. I truly appreciate Filemon's commitment to resolve my issue. Work Location: FRMC AVIATION Date: 01/28/2021 Employee: Sonia Afsana Airport: LaGuardia Airport Experience: Afsana was very patient and helpful when I experienced trouble contacting Go Shuttle Connecticut for my pickup. She helped me reached the company and I was able to confirm my reservation. Work Location: ERMC Date: 01/27/2021 Employee: Talina Espinal Airport: LaGuardia Airport Experience: We were overcharged for parking and Talina quickly figured it out and refunded our card. Work Location: ABM | Aviation Date: 01/27/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very knowledgeable and friendly, directing us to our flight. This was helpful on our first flight through Newark. Adam really lives up to the nickname “TopGun”. Work Location: ERMC Date: 01/27/2021 Employee: Adam Matrigali Airport: I don't know Experience: Really awesome job providing all the information asked. He is well knowledge with the area Work Location: ERMC Date: 1/26/21 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: Was very helpful in helping to locate my phone! Work Location: ERMC Date: 1/26/21 Employee: Umair Saeed Airport: LaGuardia Airport Experience: I was looking for the rideshare section of LGA and Umair was extremely friendly & helpful. He directed me to the correct area. Work Location: ERMC Date: 1/26/21 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: The agent went above and beyond to make sure I knew how to get to where I was going. She helped me with the machine and walked me out to the bus to ensure I got on the right one. Thank you Lauriston for taking great care of me. Work Location: ERMC Date: 01/26/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was super helpful in giving directions about air train directions after we landed at midnight. It also felt sager knowing there was personnel in an otherwise empty station at 1 am. Work Location: ERMC Date: 01/24/2021 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Faizan was extremely helpful and friendly in helping me call for ground transportation when I was completely unfamiliar with LGA. His hard work did not go unnoticed! Work Location: ERMC Date: 01/24/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Proactive, friendly, polite and enthusiastic. He guided me to my final destination readily and eagerly. Thank you, Adam! Work Location: ERMC Date: 01/24/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I was trying to understand how to get to NYC from Newark intl. Airport. Adam helped me understand the entire way and where to buy tickets. I got to where I wanted without requiring further assistance. I appreciate it when there is someone that friendly and helpful who helps clear the uncertainty in a new environment! Work Location: ERMC Date: 1-23-2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: The best ever! Work Location: ABM Date: 01/23/2021 Employee: Antwan Cooper Airport: Newark Liberty International Airport Experience: My niece and I had five suitcases and two backpacks between us, and as we were trying to transit from one AirTran to another. Antwan helped us rearrange the bags on our luggage cart, helped us get in and out of the AirTran train, and made sure we knew how to get to the rental car check- in. We had had such a long day, with missed flights, missing luggage, no food, and just plain exhaustion. Antwan was a Godsend and a true gentleman! Work Location: ERMC Date: 01/23/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: I was trying to figure where I was supposed to go next after I picked up my baggage and Muhammad helped me. Without me even asking for help, he figured I was in some troubles. Because of him, I got safely to my terminal and I finally got home after a very long trip. Thanks Muhammad. Work Location: ERMC A-LLC Date: 01/22/2021 Employee: Fiazan Khan Airport: LaGuardia Airport Experience: Faizan Khan was very helpful directing me to the cheapest ground transportation to JFK. It was really nice encounter. Good job, Mr Khan. Work Location: ERMC Date: 1/21/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was immensely helpful when I had lost my wallet. I was very panicked so she helped me calm down and also helped me get in contact with the terminal until I found it. Thank you! Work Location: ERMC Date: 1/21/21 Employee: Adam matrigal Airport: Newark Liberty International Airport Experience: Awesome customer service! Directed to me to where I needed to go! I never loose this experience! Work Location: ERMC Date: 1/21/21 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: He gave me a welcoming help by answering my questions. Work Location: ERMC A LLC Date: 01/21/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Good job Adam Work Location: ERMC Date: 01/21/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam Matrigali was so helpful with the friendliest attitude imagined. He is a true asset to the airport and ensures all passengers are enjoying their travels! Work Location: ERMC Date: 1/21/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Met Adam while on P3 Station at EWR. He was very friendly and professional. Work Location: ERMC Date: 01/20/2021 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: On the way to my gate, I encountered Chidinma, a West African, at the AirTrain. As I'm returning home from a visit to East Africa, meeting Chidinma was pretty exciting. Not only was she professional and polite, but Chidinma was helpful too and took the time to engage me while I was waiting for my train. Thank you, Chidinma! Work Location: ERMC Date: 1/20/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Mr. Matrigali was beyond helpful. Coming to New York and New Jersey can be very cold with people. For a guy like him to come up to me help me out with directions that just to talk made my dad even better. The red coats in New York and New Jersey are amazing and I which all airports had them. I travel for work Monday through Friday and it’s nice to have red coats direct me instead of me getting lost. Work Location: ERMC Date: 01/20/2021 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: Friendly, informative and professional! Work Location: ERMC Date: 1/20/21 Employee: Talina Espinal Airport: LaGuardia Airport Experience: After receiving a shockingly high mistaken charge on my EZ-Pass while parking briefly at LaGuardia, Talina provided the most exceptional customer service in order to resolve the mistake (which happened during a snowstorm, not a normal occurrence). In fact, it was the best customer service I've ever had and I think that's saying a lot at a place like an airport! The way Talina listened to the problem, gathered the facts, explained the solution to fix the mistaken charge and then followed up to make sure I received the refund in a timely manner were all very much appreciated and of the highest quality and care. Outstanding! Talina's highly professional and efficient manner made everything so much better and easier to resolve. Thanks so much, Talina! You're the best! Work Location: ABM / Aviation Date: 01/19/2021 Employee: Darlene hunter Airport: LaGuardia Airport Experience: Amazing woman very nice and helpful solved my problem and gave me good conversation can’t say enough about how nice and helpful she is! Work Location: ERMC Date: 01/18/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Was greeted those morning at the Newark air train by Iesha Walker who was very friendly and helpful and guided me in the right direction. Thanks Iesha! Work Location: ERMC Date: 01/18/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene Hunter is a very nice person. She noticed that I needed help so she asked me. She showed me where and how to purchase a bus card. Also she showed me how to pay and get on the bus. She searched on tablet which train I needed to get on to get to my destination. She even wrote it down for me. Darlene Hunter is a wonderful lady and I was very happy that she helped me. Thank you Darlene Hunter, I really appreciate your help! Mohammad A. Work Location: ERMC Date: 1/18/2021 Employee: Ericka Rankine Airport: Newark Liberty International Airport Experience: My wife and I was dropped off at the wrong terminal and we were close to our boarding Ms Ericka saw us and asked if we needed help and I told her We need to find Delta airlines and she took us to where we should catch the trains to the terminals she road the train with us to terminal B .. your help is greatly appreciated thank you so much from my wife and myself because of you we made it to our flight on time. Work Location: ERMC Date: 01/17/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Courtesy and efficiency at its best!! Work Location: ABM Date: 01/17/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was off enormous help to me twice this morning. First, I was lost finding National Car Rental Return. He was nearby and he gave me perfect, difficult directions very clearly. Then, when I had to transfer shuttles, I left my gloves on the National shuttle. I boarded the Port Authority shuttle and he was my driver! I lamented leaving my gloves behind and he pointed out the shuttle where they were and he said, "Quick, go grab him!" I did and so lucky to have run into Luis. What EXCELLENT service! Thank you sir. Work Location: ABM Date: 01/16/2021 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela noticed us struggling with an infant and toddler waiting for our ride home. While waiting, she brought the kids chips. Asked us if we needed drinks. She also brought us chairs to sit on instead of our luggage! This is my first time having to wait for a ride at an air port and I am blown away by the amazing customer service. I couldnt be more greatful for Angela helping us. DTB Work Location: ERMC Date: 01/16/2021 Employee: Venessa Tejeda Airport: LaGuardia Experience: Kind Helpful A great person to assist me. thanks for asking. Work Location: ERMC Date: 01/14/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela is very friendly and knowledgeable. She was able to direct me in right direction for a taxi cab. she is amazing ! Work Location: ermc Date: 1/14/2021 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: While walking exiting the terminal I was unsure of the direction I needed to go to return home. Not only did Angela Nerbel ask if I needed assistance but she went above and beyond by instructing me and walking along with me to see I was able to locate the destination I needed to go to. She walked from her station and walked along with me until she was sure I was on my way in the proper direction. Not what I was expecting from a NY LGA employee after just coming back from Dallas where customer service is above most all. It just goes to show that even NY is able to change it's reputation with the help of capable, knowledgeable and helpful staff.. Work Location: ERMC Date: 01/14/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was a very friendly and knowledgeable person. I appreciated the information he provided me. I felt better with him there. Work Location: ERMC Date: 1/13/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha greated me right away. I was lost and co fused and within a second she was able to help me get to the United terminal!!! Very personable! Work Location: ERMC Date: 1/13/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful and extremely polite very attentive, 5 star experience Work Location: Matrigal Date: 1/13/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda was very helpful, very concerned for my wellbeing. She was very sweet and patient, helping me with my issue! Work Location: ERMC Date: 01/05/2021 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very helpful - she not only answered my question but took time to show me where to go. She is also very friendly and welcoming! Work Location: ERMC Date: 1/13/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was awesome. Helped me while in a bind. Tremendous value Work Location: ERMC Date: 1/13/21 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Very helpful!! Work Location: ERMC Date: 1/9/2021 Employee: Faizan Khan Airport: LaGuardia Airport Experience: it was a good expierence overall quick and fast Work Location: ERMC Date: 1/13/21 Employee: Efrain Carrero Airport: LaGuardia Airport Experience: I had an accident on an international trip and wasn't able to get or carry my luggage when I arrived at LGA. I asked Efrain from L-2, where I could find a push cart and immediately felt grateful to have met and have been taken care of by him. Efrain not only listened to me recount my accident, but was emotionally empathic and adept; he was active and proactive with little instruction. He helped with my bags and car service in such little time that I forgot my physical limitations and psychological troubles as he helped me. I would like to commend Effrain for his seem-less attitude, work, and grace. I couldn't have met a better person to be there for me when I was having a hard time collecting myself and things after such a trip. Thank you Kindly Effrain, ERMC, and American Airlines for helping us get our needs met with a little more compassion during times like these. Thank you all for facilitating that beautiful and humane experience. We need more of this around th Work Location: ERMC Date: 1/13/21 Employee: Mohammad Anwar Airport: LaGuardia Airport Experience: To ERMC A -LLC Management, Mr. Mohammad Anwar approached me to ask if I needed assistance with getting a metro card as he observed me by the machine. I explained no, but asked for directions to the M60 bus. We had light conversation concerning when airport renovations would be finished due to the long distance between terminals for public transportation, and he stated very soon. He noticed my two large bags and said, he has "a gift for me," then bought out a luggage carrier, which was extremely helpful due to the long walk in the cold to Terminal C. Mr. Anwar is an excellent representation of quality customer service. I had already experienced rudeness twice since getting off my flight. I send my highest regards to your company for hiring someone like him. He deserves a raise and a promotion; NYC can use much more of his kind of representation. Thank you Work Location: ERMC Date: 1/13/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very helpful in providing assistance for taking transport after landing... give her a raise!! Work Location: ERMC Date: 1/13/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam greeted my family and I with a smile and cheerful demeanor at the P4 train platform for EWR. He asked if we needed any help, and confirmed our airline did indeed leave from Terminal B. It is reassuring as a passenger who is not a frequent flyer from EWR, to have an interaction with someone knowledgeable about the airport. Well done PANYNJ for having employees like Adam! Work Location: ERMC Date: 01/11/2021 Employee: Monroe Williams Airport: LaGuardia Airport Experience: While picking up my elderly mother at LGA Mr. Williams showed great compassion and patience keeping her company until i arrived Work Location: ERMC Date: 1/13/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene set the stage for my wonderful vacation in NYC. She helped me to figure out the bus, shuttle etc. She even walked me to the correct bus and helped me to understand the schedule. She was simply amazing! I had such a wonderful vacation and she made the beginning of my trip such a great experience. Work Location: ERMC Date: 1/12/2021 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: My friend and I was standing and we looked confused and lost. Kavita asked us do we need help, she went up and beyond to call car service for us. She even went and showed us how to get a metro bus card and where to take it. We are nurses that came from Florida to help with the pandemic. This company is very lucky to have an associate like Kavita, she deserve a raise and a shining star. Keep up the good work Kayita. Work Location: ERMC Date: 01/12/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis drove us from Terminal A to Terminal B of LGA on Jan. 12, 2021. Luis is very personable with his friendly smile and made every passenger feel welcome, comfortable, and his friendliness was much appreciated. He approached me asking if everything is OK, reading some concern on my face. I forgot to return the key of the rental car to Hertz and was facing $500 charge or missing my flight. Luis calmly got into my situation and advised me to write all information of the rental car and offered to take the key to the bus driver of Hertz Company to return it to the office. His rational decision was a key quality in this case. I should also mention his quality of smooth driving. I saw Luis’s dedication to the work he does focusing on the road when behind the wheel and his attention to passengers during the stops. His care is much appreciated and he is the one who makes a difference in the lives of others. Thank you Luis! Work Location: ABM Date: 12/18/2020 Employee: Bertha Malasovez Airport: Newark Liberty International Airport Experience: A few hectic weeks later and one woman’s astounding kindness is still weighing heavy on my mind, and lightly on my heart! I was arriving international and was awfully overwhelmed: awfully overwhelmed BEFORE losing my portfolio that contains EVERY significant document I own. We’re talking passport, original birth certificate, s.s. card, wallets, the whole shebang. Bertha noticed that everyone was overlooking me and took it upon herself, at the end of her shift, to retrieve my portfolio that was miraculously found on the sky train. She understood it was the only way the teary young woman in front of her would make her flight on time. Her attention paid off, and I had minutes to spare. It was a hectic day for the airport after substantial snowfall, and she still took the time and care to help me. She jumped in at my rescue like it was second nature. Thank you, Bertha. Work Location: ERMC Date: 01/13/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was absolutely kind, courteous and professional! I was lost and he was of great help. Work Location: ERMC Date: 01/13/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha greatest me upon arrival and helped find the right train to my destination Work Location: Ermc Date: 01/13/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I met Adam while he was working at the P3 Air Train station at EWR. As I was waiting for a train to arrive, he approached me to offer help navigating the airport. We had a lovely talk about the work of the “red coats’ at EWR and the value they provide. I am a very frequent traveler to EWR but still rely on this team to help when train service is limited or things have changed (as they have during the pandemic). They have also proven so helpful when train service is disrupted to get us travelers information and get us onto alternate options so we can make our flights. Thank you Adam and the team at EWR - you are invaluable to me! Work Location: ERMC Date: 1/12/2021 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: This was my first visit to EWR in a long time. Adam was very proactive and kind in offering assistance and making sure I knew where I was going. I applaud the Port Authority for having real, live, knowledgeable people like Adam at the ready to help travelers. It certainly made my trip a bit less stressful. Work Location: ERMC Date: 1/12/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful! Work Location: ERMC Date: 1/12/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Very respectful and helpful with giving directions Work Location: ERMC Date: 1/12/2021 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Afternoon, I would like mention about Mr M.Siddiqui services. I'm looking to get JFK Airport with public transportation but I don't know how to get there. Mr M.Siddiqui make it super easy for me. Just like that, he shows me on his tablet through map how I get there. Such a tremendous job! Work Location: ERMC Date: 1/12/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam provides helpful information to all passengers entering the Airtrain at EWR. His friendly demeanor is a welcoming change compared to other service providers at EWR or any other airport. Work Location: ERMC Date: 1/12/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam answer all my questions and got me to where is was going Work Location: ERMC Date: 1/12/21 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Best person i've ever known. I saw myself in problem for not having coins to buy a ticket bus and the lady tried to help in any way, even giving me coins from her pocket. I thank God i got across her leaving the airport. Work Location: ERMC Date: 1/12/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: I was looking for my mother who had arrived and was in wheelchair service. Angela went out of her way to help me locate her. Thanks Angela! Work Location: ERMC Date: 1/12/21 Employee: Darelen Hunter Airport: LaGuardia Airport Experience: I Flew from Atlanta to La Guardia Airport and needed assistance to get to JFK Airport via ground transportation. I was totally confused this was my first time traveling to La Guardia Airport. I saw DARLENE HUNTER (ERMC) and asked for her assistance to direct me how to reach JFK Airport without costing me alot out of pocket. Darlene gave me the precise information where to take the bus and connect to the AIR TRAIN into JFK. The information Darlene gave help me save at least $60. I am very grateful that i met her and would like to thank Darlene very much for the exceptional customer service she gave. Thank you! Regards, Owen Work Location: ERMC Date: 01/12/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha greeted me as soon as I got the platform. She quickly provided me with the info for the Marriott shuttle location. She was pleasant and felt I got genuine help from her! Work Location: ERMC Date: 01/12/2021 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very helpful, friendly and welcoming. Work Location: ERMC Date: 01/11/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Wanted to let you know I always get excellent service from Adam Matrigali from ERMC at the P3 station. I travel through there weekly nd he is always clear and direct in his communication while being respectful and courteous. I appreciate how knowledgeable he is and helpful he has been to me and many others in his role. Glad he does what he does and more importantly how well he does it. Work Location: ERMC Date: 01/11/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: I was on the AirTrain trying to go to Terminal C but it was not properly indicated what stop it was so the AirTrain took me to the train station far from the airport. It was very late at night and I was alone with a lot of luggage so I was scared. I asked Iecha and she redirected me to the train again and told me terminal C was in two stops. THANK GOODNESS she was there because I did not know where to go at all and it was dark and late at night so there wasn´t any people to ask! Work Location: ERMC Date: 1/10/21 Employee: Allessandro Airport: Newark Liberty International Airport Experience: The man in charge of baggage check at the self-service kiosks at 6:30am on 1/10 was extremely helpful to myself and others and very patient. I just wanted to say thank you. Work Location: United Airlines Date: 01/09/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Mr. Rueda is such a nice person. He was really helpful when I needed to find the right terminal for my flight. Work Location: ABM Date: 01/07/2021 Employee: Adam Madrigali Airport: Newark Liberty International Airport Experience: Great guy - very helpful! Work Location: ERMC Date: 01/07/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful at the P3 train station in directing us to the riight terminal and helping my wife navigate the platform and boarding the train. He is personable and went out of his way to make our trip easier and more enjoyable Work Location: ERMC Date: 01/07/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I really appreciated having someone from the red jackets available at the air train. It was my first time flying into Newark and I almost got on the train and Adam was kind enough to stop me and make sure I knew exactly where to go. I think this is a great device to have in such a busy airport. Work Location: ERMC Date: 1/7/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Wanted to let you know I always get excellent service from Adam Matrigali from ERMC at the P3 station I travel through there weekly and he is always clear and direct in his communication while being respectful and courteous. I appreciate how knowledgeable he is and helpful he has been to me and many others in his role Glad he does what he does and more importantly, how well he does it Jeff Watson Work Location: ERMC Date: 01/06/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: My wife and I were traveling to EWR to catch a flight to Europe. Upon arrival at the P3 AirTrain station, Adam Matrigali was quick to assist us to understand how to get from the station to where we needed to go. Adam was personable and enjoyable to speak with. We appreciated his help and the positive image he provided for the Newark airport. Work Location: ERMC Date: 1/5/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela is exceptional. She is knowledgeable and was so helpful to me and my family. I was so impressed with her professionalism. It was a joy flying into LGA. Work Location: ERMC Date: 01/05/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Being new to NYC, I was unsure of how to navigate. And when Muhammad saw me standing and being confused about where to go and how- and he approached me and helped me right away with where to get the buses and trains, how to get tickets etc. I had no issues afterwards! The help was timely and I got it without explicitly asking for it. Thank you Muhammad! Work Location: ERMC Date: 01/05/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Thank you for having Adam there to help me navigate the airport and terminals. His professionalism, positive energy and willingness to help is so apparent and appreciated! As a Midwesterner, I was quite lost on what to do or where to go in EWR and Adam made it easy and very friendly! THANK YOU! Work Location: ERMC Date: 1/4/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I’m sorry it’s taken so long to comment. Luis was very friendly and helpful to not just myself, but others that were confused with navigating around LGA airport. I’d like to say the airport signage is easy to understand, but given that it takes two buses to get a rental vehicle, and for others that may be accessing other areas, Luis made it easy. It was an early morning and while a little frustrated at having to land at LGA the week of Christmas for work, I’m grateful for having someone who could direct me to the right place with a positive attitude. Thanks Luis! Work Location: ABM Date: 1/4/21 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: I was leaving LGA, and was having slight trouble finding my way to my bus. Luckily I found Muhammad and he was able to not only help me easily find my Bus, but also all the directions I needed to get to Jersey. Surprised at the service I received from this airport! Cheers! Work Location: ERMC Date: 1/4/21 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening,I do appreciate one your employee name M.Siddiqui who help me with the public transportation, and help me out with the Metro Card Machine, and give me directions in details Thanks M.Siddiqui Work Location: ERMC Date: 1/4/21 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Sorry im not sure what terminal it was,but I thankful to M.Siddiqui who right on spot to help me and others passengers as well as, he give me directions how to get my rent a car service but in details. Work Location: ERMC Date: 1/4/21 Employee: Jennifer Anthony Airport: Newark Liberty International Airport Experience: I Would like to acknowledge a exemplary employee who went above and beyond to help when I was going to visit my children for the holidays. I literally was in a panic attack because after I got off the air train I realized my backpack had slipped off my arm just as I was leaving the train, and knew it was right there on the floor and it pulled away. Your employee called the next stop and it was retrieved from a transit worker and I just had to go back and get it.The employee kept me from having to go home because everything was in my bag and I wouldn't have been able to go without it. She wouldn't take a tip for helping me, just saying that it was her job. I wanted to reward her. If there's a way I can please don't hesitate to contact me. Thank you... Work Location: ERMC Aviation Date: 1/4/21 Employee: Jennifer Anthony Airport: Newark Liberty International Airport Experience: Please acknowledge this employee for her excellent service during this crazy time. Work Location: ERMC Date: 1/4/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was extremely professional and enthusiastic. He helped my husband and I determine how to board the airtrain and EWR, which stop to get off at, how to transfer to the NJ Transit and gave instruction on how to arrive at our final destination in Manhattan. I believe the service he provided was invaluable. Work Location: ERMC Date: 1/4/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful and professional. He chatted with my wife and I as we waited for our AirTrain. He explained the services offered by the "Red Coats" - I believe it to be a very unique and valuable service. Work Location: ERMC Date: 1/4/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: My flight was canceled and I was forced to rebook on another airline. Unfortunately the other airline was located in a different terminal and I had a very limited amount of time to get there. Luis was my shuttle driver and extremely understanding and helpful. When I boarded the shuttle I was very stressed and had received very little assistance from the airline that canceled my flight. Luis calmed me down and got me to the terminal quickly and safely. Work Location: ABM Date: 1/4/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Very helpful !!! amazinggggg at her job !!!! Always positive!!!!! Work Location: ERMC Date: 1/4/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene Hunter was excellent and exceptional. She took time to help two of us/visitors at the same time... I can't complain! The service is so helpful for us as visitors! And, the airport is CLEANNNNN!!!! Great Job. Work Location: ERMC Date: 01/04/2021 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: First of all I wish this year is full of blessings for all of us Aameen,its make me upset or frustrated or disappointed when people said they don't know or they don't have information about the matter while they work over there, i have issue with cash pay at parking Garage but its only pay by debit or credit card but i don't have it that time when i ask parking Garage employee he have no idea how he solve this issue and leave me there , then i go to the terminal where i meet M.Siddiqui before i tell more further i would like to you guys about this person very knowledgeable very professional and very helpful he know how to contact the people and solve the problem he explained me i need to go in departure and there are two Convert Kiosk Machine where i convert my cash into Debit Card im very impressed by him and his services this company should proud they have employee like him Thanks Danico Robinson Work Location: ERMC Date: 1/3/21 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening to everyone and have a blessing Christmas. There is no doubt if I said this is one of my best ever Christmas in my whole life just because one of your best and excellent employee name M.Siddiqui, for me he's such an angel. I feel unwell since I get in the plane, when I arrived Terminal B at baggage claim area I sit there and check my Sugar which is low that's way I feel weak all the time in my flight. When I was checking my sugar I hear 'Good Evening Miss do you need Any kind of Medical Attention?’ I can't explain in words how much I feel relief that someone is here to ask me if I need any medical attention. I am a diabetic patient, and I’m 79 year old lady, all I need that time someone stand my me, but M.Siddiqui ask me time by time ‘Miss please allow me to call his supervisor who call EMS right away’ but I already drink juice which help me to control my sugar. All the time he stand by me and he didn't forget his duties. Work Location: ERMC Date: 1/3/21 Employee: Vanessa Tejeda Airport: LaGuardia Airport Experience: Vanessa was extremely helpful the day when I got lost in LaGuardia airport. She help me with orientation and cab service. She was extremely helpful and friendly to me thank you Vanessa for excellent service Work Location: ERMC Date: 1/3/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Mr. Rueda was an angel when I was traveling alone on New Year’s Eve and on his shuttle bus. He made sure that I would know where to go, and when my bag kept falling when the shuttle kept turning, he was nice enough to come and fix it in a way that it was secure. Thank you very much for your excellent service and I hope that you soar a lot higher due to your kindness. Work Location: ABM Date: 1/3/21 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Very helpful. Easy to find and everything new! Work Location: ERMC Date: 1/3/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I was soo confused with all the constrction going on the terminal and this gentleman made sure i find my way to the right car rental terminal....also helped my girlfriend and i with our luggage...THUMBS UP! Work Location: ABM Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very kind and helpful when giving me air train directions Work Location: ERMC Date: 1/3/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Due to a technical issue our flight was canceled and we were at airport for 12 hours waiting for checking in the next flight. Darlene have been of a very good help all the time we were at airport. She assisted and helped with all possible means to make our work done easy. Very helpful and kind. Really appreciate all her efforts thorughout. Work Location: ERMC Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam gave me clear directions on how to take the air train and the stop I needed to get off at. I almost never stop and ask for directions but the travel process was much smoother having the instructions given to me without having to flag anyone down to ask! Work Location: ERMC Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: After having an unpleasant experience with my baggage being delayed, it was refreshing to get Adam’s courteous help getting to where I needed to go without encountering any more unpleasant experiences. Work Location: ERMC Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I actually remember Adam from my inbound flight into EWR as well as my outbound flight. I was concerned about the elevator not working due to my 50lb large bag. Adam was courteous, thoughtful and made sure I was safe getting onto the escalator. On both occasions he told me where I needed to go. He was friendly and kind. Traveling can be stressful, especially during coronavirus when you might not want to be traveling on an international flight, but have to. Sometimes you aren't thinking straight, feeling flustered. It's so helpful having someone guide you in the right direction, knowing exactly how many stops and answering any questions you might have. It's reassuring. I wish all airports had people like Adam. Wishing you all a healthy and happy 2021. Work Location: ERMC Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I grabbed my bags, dazed and confused from a cross country flight and make my way up to the NJ Airtrain to get back to the city. Low and Behold by the good grace of god I step onto Platform A and am greeted by Adam - a lively east coast native that was thrilled to point me in the right direction. Not only was he helpful, but he was a great man also. The world would be a better place with more men like Adam in it, and I can rest knowing Platform A is in good hands. Work Location: ERMC Date: 1/3/21 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Arrived not knowing where to go to secure proper transportation. Mr Anwar not only directed me, but patiently explained the technique for obtaining it. He was welcoming and kind when I was distraught. Work Location: ERMC Date: 1/2/21 Employee: Faizan Khan Airport: LaGuardia Airport Experience: I had a great airport experience the specialist saved me money to Newark airport with Carmel I am great full for your knowledable help sir thank you I was with my family happy newyear Work Location: ERMC Date: 1/2/21 Employee: Venessa Tejeda Airport: LaGuardia Airport Experience: Tuve un inconveniente con mi vuelo y me acerqué para pedir ayuda, Venessa me brindo todo su apoyo para poder llamar a los hoteles pero lastimosamente no había disponibilidad, quiero resaltar su amabilidad y preocupación por mi, estuvo muy pendiente todo el tiempo! Mil gracias!! I had a problem with my flight and I approached to ask for help, Venessa gave me all her support to be able to call the hotels but unfortunately there was no availability, I want to highlight his kindness and concern for me, he was very aware all the time! Thank you!! Work Location: ERMC Date: 1/2/21 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Tuve un inconveniente con mi vuelo y me acerqué para pedir ayuda y preguntar por algo de comer, Khan me brindo todo su apoyo para poder llamar a los hoteles pero lastimosamente no había disponibilidad, quiero resaltar su amabilidad y preocupación por mi, estuvo muy pendiente todo el tiempo! Mil gracias!! I had a problem with my flight and I approached to ask for help and ask for something to eat. Mr. Khan gave me all his support to be able to call the hotels but unfortunately there was no availability. I want to highlight his kindness and concern for me - he was very aware all the time! Thank you!! Work Location: ERMC Date: 1/2/21 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: Chidinma was very helpful with directions and very friendly as well. Work Location: ERMC Date: 01/02/2021 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Happy New Year to everyone,im glad that this Airport have such a wonderful customer service i have a very good experience with your employee name M.Siddiqui who help me out with my phone at Terminal, lost phone is not a problem the problem for me that my phone is unlock and my bank account and my social media everything is unlock, but quick response from M.Siddiqui call right away Port Authority Police and I retrieve my phone with in 30min, im so much happy and appreciate this kinda Costumer care services, M.Siddiqui you are the best!! Work Location: ERMC Date: 1/1/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was just great. Very nice and let me know exactly when my stop was! 5/5! Would definitely recommend to a friend! Work Location: ABM Date: 1/1/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis RUEDA very polite man, made sure we followed social distancing and also gave me perfect instructions on where to go to catch my flight ! A true professional! Work Location: ABM Date: 1/1/21 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: He gave me very good information and cleared my doubts Work Location: ERMC Date: 1/1/21 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Maybe Umair Saeed could sense that I was Southerner needing a little direction to get on my way through the big city. He asked me did I need help and gave me clear direction that allowed me to get on my way. He was polite and accurate with his directions. Thank you! Work Location: ERMC Date: 1/1/21 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening, I arrive at LGA Airport on Christmas Eve. For the world is a happy Christmas Eve, but not for me. I lost my Aunt and I come here for her funeral. This time is difficult for me, and I forget my wallet in airplane. I have no idea where I’m going or what to do. I feel like lost, but then I hear a voice 'Sir are you feel okay?' The way he ask me I can't hold myself and tears comes in my eyes. He take me to the chair and ask me for a water and bring me a water bottle. The point I’m going to raise there are thousands of people who saw me at airport who work there but only one person ask me 'Sir are you feel okay' and he sees there is something wrong with me and take care of me and give me a water of bottle and also take care of my lost wallet situation, and give directions to my girlfriend who going to pick me up. M.Siddiqui, I have no words for you the way you help me that day. He is not doing costumer care services he is doing humanity services. Go Work Location: ERMC Date: 01/01/2021 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening I would like thanks Mr M.Siddiqui who help us out regarding my car issue by the terminal curbside, there were traffic guards but they have no knowledge where im suppose to go, when i get inside terminal M.Siddiqui welcome me and ask me in a very polite way Miss do you need any help then I told him something worng with my car its gives me starting problem, he call somewhere parking ABM but they told him if my car in parking Garage then they able to help me out , M.Siddiqui not give up and call Port Authority Police and the them the situation and finally they comes and help us out , M.Siddiqui shows his extremely patience and didn't give up , that is really extraordinary help for him , Work Location: ERMC Date: 12/31/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was a great help to me and others who were stranded overnight at LGA. She was invaluable in making sure that we knew where to go, how to stay comfortable and safe, and how to handle the situation. She found water for us and directed us to areas that we could get food too. At one point, she even gave me a menu for a restaurant that delivered food to the airport. I can't imagine how much more difficult this whole experience would have been without her help! Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She did good helping me around. Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: I don't know Experience: Was very helpful and kind Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She doing very good job! Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: I like her costume si! Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Very friendly and helpful Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Very patient with me and was of great help. Work Location: ERMC Date: 12/31/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening,Mr M.Siddiqui was very kind who help me with arrange a car service name Carmel where uber charges extremely high. I'm glad before I order uber I ask Mr M.Siddiqui who was helping other passengers soon as he noticed that im waiting for him he said 'Sir welcome to LGA Airport give me a few minutes I will be with you.' I like it the way he welcome me. He apologize me that I have to wait for him, i told him uber charge me to much what is my others opinions he asked me about public transportation but i said if any car service that would be more good. He take me the welcome center where he call car service Carmel which give very economical price, and I'm very much happy because i save 35 to 40 dollars. I'm very thankful and appreciated his services which was outstanding all the time i with him, even he didn't take a tip that make me more surprised and he give me his business card. I truly appreciate his services! Thanks! Regards, Fer Work Location: ERMC Date: 12/31/20 Employee: Syeda Sherif Airport: LaGuardia Airport Experience: Extremely helpful and pleasant attitude. Work Location: ERMC Date: 12/31/20 Employee: Syeda Sherif Airport: LaGuardia Airport Experience: Very delightful. I am a sucker for great customer service and Syeda has provided just that. Keep up the good work! Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: she is very helpful.and very nice for the customers. Work Location: ERMC Date: 12/31/20 Employee: Beatriz Filippelli Airport: Newark Liberty International Airport Experience: I have never met a more helpful concierge in the P-4 station of the Newark airport rail station. She went out of her way to ensure I knew where to go in NYC and the most efficient way to get there. Keep up the good work Beatriz! Work Location: ERMC Date: 12/30/20 Employee: Bertha Malasauez Airport: Newark Liberty International Airport Experience: I went to Terminal B by airtrain from the car rental station. There I recognized that I lost a little bag. I asked Bertha, if someone found it in the airtrain. She reached out to her colleagues and aso try to find it in one of the airtrains. Furthermore, she gave me the advise to go back to the car rental station and check if the bag is there. In the meanwhile she kept an eye if it was found in the airtrain. With her help, I found it and was able to get my flight in time. She was really kind and proactive. I appreaciated her help. Work Location: ERMC Date: 12/30/20 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: M. Anwar explained me everything how to get from de Airport to Manhattan, he was so gentleman and kind. He is a really good worker. Work Location: ERMC Date: 12/30/20 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Lauriston was extremely helpful in helping me figure out how to get to the train station. She was very patient as she helped me purchase a ticket and even walked me to the spot to take the bus. I was very thankful for her kind and clear instructions. Work Location: ERMC Date: 12/30/20 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: Very informative and personable Work Location: ERMC Date: 12/30/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very nice and got me a chair to sit in because my knee is severely injured Work Location: Unknown Date: 12/30/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I very much appreciated the personal service to help guide me to board my flight. I always find flying stressful and it’s super helpful to have personnel to guide you, confirm, and point you on the right direction. In this case, Adam was very friendly and helpful. Work Location: ERMC Date: 12/30/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Umair was very kind and quickly helped me find where my family was landing! Very appreciated! Work Location: ERMC Date: 12/30/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening, I’m an 84 year old lady and traveling by myself. I arrived LGA Airport, and my family was supposed to be already there but some how my family was getting late. But in the mean while one your humble employee becomes my family and treats me like a family member. He asks me how he can help me and provides me wheelchair to sit so I can wait for my family. He also helps my family to give them directions. I truly appreciate his services. He was such a humble person. God Bless him. Work Location: ERMC Date: 12/30/20 Employee: