Date: 1/20/22 Employee: Bertha Malasauez Airport: Newark Liberty International Airport Experience: She was very helpful in helping us find local ground transportation. She also took the time to answer all our questions and made sure we fully understood directions before parting ways. Work Location: ERMC Date: 1/20/22 Employee: Bertha Malasadez Airport: Newark Liberty International Airport Experience: She was a great help to us trying to figure out how to get to our hotel and to NYC. Very caring and nice lady. Work Location: ERMC Date: 01/20/2022 Employee: Virginia Moreno Airport: JFK International Airport Experience: I arrived with Delta at terminal 4, I was missing one of my bags and the airline representative had me up and down, he sent me to the connecting desk then to the baggage office and they couldn't locate my bag finally I stopped by the welcome center and Virginia went inside the customs area where my bag was, she spoke to a Delta personal and they finally gave me my bag. Thank you Ms Virginia for all her help. Work Location: ERMC AVIATION Date: 1/19/2022 Employee: Kimyatla Jones Airport: Newark Liberty International Airport Experience: She has been such a kind face that we have seen everyday while we work on the terminal for the last few months. Thank you Kim!!! Work Location: UpTop Pizzeria Date: 01/19/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: My husband and I stopped to eat upstairs upon arrival, when we came down we discovered our bags were missing, this good lady was the only one who took her time and helped us find them in baggage claim. She saved us alot of worry and headache. Thx Work Location: ERMC Date: 01/19/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Thank you for your help Ms. Samhan-Alghazali. It was very much appreciated, you were kind and very caring and I had to let you know that. Work Location: ERMC Date: 01/19/2022 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha helped me when I left a bag on the Airtrain. She was very helpful and professional and reassured me that my bag was safe. She was right, and turned a potentially negative experience positive. Work Location: ERMC Date: 01/17/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Very instrumental in finding my lost bag.Very courteous and friendly woman. Work Location: ERMC Date: 01/17/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Very helpful ability to assistance many passengers, great attitude. Work Location: ERMC Date: 01/17/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I lost my meal voucher from AA, she was kind enough to help me look for it and find it.very considerate individual. Work Location: ERMC Date: 01/17/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Just loved meeting this lady, such a lovely person . Made my wait fun and had me excited about exploring NY. Great personality. Very skilled dealing wuth people of all background.Extremely approachable Work Location: ERMC Date: 1/16/22 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: 16 Jan 21 about 9am Darlene Hunter took her time to guide me. I did not know where I was going and she explained to me where and how to transport. Her directions were good. Thanks to her I saved money and time. Work Location: ERMC Date: 01/16/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Our first time in NY she was very nice she escorted us to Uber on 2nd floor made it a bit easier for us. Work Location: ERMC Date: 01/16/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Alghazali was very kind, polite and professional. I have an injured arm and she did not hesitate to help me. Work Location: ERMC Date: 01/16/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Grateful to her for all her help in getting us to the Uber pickuo especially in the cold Work Location: ERMC Date: 01/16/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Very well spoken, great attitude towards passengers a great customer service. Work Location: ERMC Date: 01/16/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: She is the best! She helped me to carry my luggage, as I had many bags. gave me the directions where to go, and even took me pictures as it was my first time in New York. Excellent service really appreciate it. Work Location: ERMC Date: 01/15/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Helped us find our way to Uber this new construction made things very complicated. She was nice enough to lighten our burden. We really appreciate her and her coworkers for being here to help on this cold day. Work Location: ERMC Date: 01-15-2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Ms. Alghazali was extremely helpful, professional, and friendly. She went out of her way to help me find the shuttle to my hotel. What a great representative for your company. Work Location: ERMC Date: 01/14/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I was having trouble finding my place until this good Samaritan came by and guided me in the right direction. Work Location: ERMC Date: 01/14/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I was happy to see someone from the middle east working at the airport and proud with how much information she was able to give me. Keep up the good work Ms. Alghazali. Work Location: ERMC Date: 01/14/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I approached this nice lady 3:40 to help me with ETS and she was very helpful, she contacted them for me and got my ride to JFK confirmed for 4:30, I appreciate her going out of her way to help. Work Location: Ermc Date: 01/13/2022 Employee: Venessa Tejeda Airport: LaGuardia Airport Experience: Thank you so much for going above and beyond for us! Work Location: ERMC Date: 1/13/22 Employee: Andrea Toth Airport: Newark Liberty International Airport Experience: Andrea was very sweet and helpful. Work Location: ERMC Date: 01/13/2022 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: She was extremely friendly and professional. She was very helpful as we were trying to figure out where we were going. Everyone around us was very pleased with her customer service. Work Location: ERMC Date: 01/13/2022 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha Walker (badge 6300559386) was extremely friendly and professional. She was very helpful as we were trying to figure out where we were going. Everyone around us was very pleased with her. Work Location: ERMC Date: 1/12/2022 Employee: Khawja Nadim Airport: LaGuardia Airport Experience: employee was very helpful, great customer service Work Location: ABM Parking Services Date: 01/12/2022 Employee: Jesusita Melo Airport: JFK International Airport Experience: We urgently needed to change our flight itinerary so we were looking for a local pay-phone, of which there are none at JFK Terminal 4. As we are foreign travelers we had no cellular phone service available. In our desperation, Jesusita, in a very much empathetic and selfless attitude shared her phone with us to communicate with the airline’s call center which eventually solved our case within the required time frame. If it were not for Jesusita’s consideration and understanding of the situation we most probably would have lost our window to make changes while at the airport losing our chance to return back home in time. She was patient, took the time to understand our case and showed empathy all the way without leaving us, always being clear on what she could and could not be of help. Congratulations for having people that are really interested in helpings travelers. Work Location: ERMC Date: 01/11/2022 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene gave graciously of her time to assist me when I was searching for a covid testing center that would provide a rapid PCR test for me to return to Canada on a flight that was just 5 hours from departing. She made multiple phone calls around the city as well as checked with the onsite police office and did so pleasantly. In the end I had to go back to JFK to get the test and was able to share a Lyft with another passenger who happened to stop and ask Darlene a question. Thank you so much Darlene for your time and assistance!! Work Location: ERMC Date: 01/10/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: provided me with excellent customer support very much appreciated. A very warm hearted person. Work Location: ERMC Date: 01/10/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: stayed to help me with my ride and made sure I was ok Work Location: ERMC Date: 01/10/2022 Employee: Anastacia Clementson Airport: LaGuardia Airport Experience: This lady is an angel, so caring & helpful. (not sure I have spelt her name correctly this is her Badge no. 8787122) She went above and beyond to help me when I found myself unexpectedly at Laguardia airport on Monday evening following a cancelled flight & needed to get to JKF to get my flight to London. I had an airline voucher for a taxi to JFK, she called the car company for me & directed me to where to wait, she came by to see if I was ok & still waiting for the car she called again & waited with me until the car actually did arrive a lot later than expected at which point I was panicking I would not make it to JFK to check in for my London flight. Please thank her from me, she really is a wonderful person who deserves praise for her wonderful customer sevice, she is one in a million. Thank you Work Location: ERMC Date: 01/10/2022 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon Domingo was very helpful on showing us how to get to our hotel and figure the subway/ how to buy a subway pass. He walked us to the bus and showed us precise directions on how to get to our hotel. My family and I had no problems getting to our hotel and got there safe and efficiently. Domingo was very kind and sweet person that was very eager to help us when he saw us lost. I definitely had a smother arrival to a state I had never gone to because of Mr. Domingo. Work Location: ERMC Date: 1/10/2022 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Mr. Domingo was extremely helpful and through with directions. He made sure we knew exactly where we were going and answered all of our questions. He definitely made my family and I’s experience a lot smoother than expected! :) Work Location: Ermc aviation Date: 01/09/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Helped my friend and I with metro cards and gave us right directions for getting to the city. We did as she suggested and had no problems getting there. Work Location: ERMC Date: 01/09/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I was having trouble finding my driver who had ended upstairs waiting for me in departures. She helped us unite and continue on my journey. Work Location: ERMC Date: 01/09/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: This wonderful person approached me as I exited the elevator and asked if I needed help, which I did I was to get a ride on the shuttle to Danbury CT. There was some confusion with the time where I would have to wait at least 5 1/2 hrs. She found Go Connecticut that would drop me off close to my town and I would be able to get a ride immediately. I really appreciate her going out of her way to help me. Thanks Ms. Alghazali you were a great help. Work Location: ERMC Date: 1/9/22 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Hello, I recently road in your shuttle service and had an excellent experience with Luis Rueda (company ABM) at LaGuardia airport. I just wanted to write a message since he was probably the most helpful bus driver I have ever had in all my years of growing up in New York. Best, Ilan Cerna-Turoff Work Location: ABM Shuttle Date: 1/9/2022 Employee: Darnell Jean Airport: LaGuardia Airport Experience: my car battery was dead, i wad very upset and Mr. Jean assured me that everything was going to be alright. Sure enough he helped with the jump start and i wad able to leave employee parking lot. Work Location: ABM Parking Services Date: 01/08/2022 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Ms Sharif was very friendly. She approached us as we obviously looked lost, and were about to exit the terminal in search of a taxi on an exceptionally chilly day. My mother was gingerly using a Walker, and Ms Sharif recommended we stay in the terminal longer to a later doorway, to minimize outdoor time. We were so appreciative, as she walked slowly, at my moms pace, not making her feel rushed. Once we got outside we realized staying inside for longer also allowed my mom to walk for longer on a smoother surface than the outdoor concrete. It may have seemed like a small thing, but made a big difference in our trip! More employees should be outgoing like Ms Sharif. Work Location: ERMC Date: 01/08/2022 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: I would like to sincerely thanks to Berta Malasquez, she's very professional kind generous helpful woman.Im asking for help and she approach me very well. At that time im looking for my agent to pick me up. While im waiting in the welcome center she notice me that im looking for someone who can help me to contact my agent. She told me to call the agent but i dont have any load to my phone she offer her mobile phone to call my agent but nothing answer. She told me to take a taxi going to hotel but i dont have any money because my ATM card eaten by the ATM machine at the airport.my stomach was empty whole day and i felt very cold. She bought me chaitea. Thank you Berta and i dont know how to pay you. I hope this comment will reach you. Work Location: ERMC Date: 01/08/2022 Employee: Michelle Welch Airport: LaGuardia Airport Experience: Ms. Welch helped me to finding correct bus to take for my transportation and very kind to take me to the location. She was so kind and helpful. Work Location: Ermc Date: 01/08/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Fairly kind and mindful of passengers and their needs. Was most helpful when we requested assistance. Work Location: ERMC Date: 01/08/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Nice lady that seemed happy to help passengers, she was very friendly, gave good information. We appreciate her working to help us today. Work Location: ERMC Date: 01/07/2022 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Very friendly and helpful I ed a lot especially on such a terrible snow day. Work Location: Ermc Date: 01/07/2022 Employee: Lorainne Smith Airport: JFK International Airport Experience: I wanted to give Lorraine Smith at the Welcome Center a huge shout out because she was a ray of sunshine in this frustrating airport. She was very helpful, communicative, and compassionate when guiding me to where I needed to go for my transfer. I had to wait for about an hour and a half for my transfer to EWR, and I got to see first hand, her work with MANY different visitors with MANY different questions and issues. She treated people with respect, dignity, and compassion. This is what is needed from many more people in this world. I am glad I met her. Work Location: ERMC Date: 1/7/22 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: Katerini went truly above and beyond. We were just hit with the fact that our housing cancelled on us and so we were trying to get to a general vicinity in the city, instead of an exact address while we sorted it out. We were totally bewildered and she took us under her wing, helped us purchase a metro card, directed us to the next several steps of our journey (even going so far as to pull them up on her phone and have us take a picture so we wouldn't get lost), and then making sure we got on the right bus. She was truly invaluable, gave willingly of her time and knowledge, and makes me want to travel through the area again, just because of how comfortable she made us feel. She's exceptional. Work Location: ERMC aviation Date: 01/07/22 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: This woman is remarkable. We had just embarked from a 2 hour flight that actually took 36 hours. Our bags were missing. This fantastic woman noticed how distraught we were. Her demeanor itself rather restored our faith in traveling again. She assisted us getting transportation home with all the available options and cost comparisons. She was the only bright spot in our entire ordeal. Thank you, Rosemarie. God bless you! Work Location: ERMC Date: 1-6-2022 Employee: Irowa Iyamu-Whitehurst Airport: Newark Liberty International Airport Experience: I want to truly thank Irowa for helping me out tonight. I lost my something very very important at terminal C and when I asked her how long it was going to take to get back she told me 10-15 mins I got very upset and was nervous and she came to make and verified what I lost. I told her and she said that it was indeed at terminal C on the bench. Tears of joy came to me and she told me I can go pick it up. She saw I was upset and just wanted to help out and she ended up doing more than that ! Work Location: ERMC Date: O1/06/2022 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She provided excellent service. She truly cared about assisting me. Great employee! Work Location: Ermc Date: 01/06/2022 Employee: Larry Zeluck Airport: Newark Liberty International Airport Experience: Mr. Lawrence Zeluck was a tremendous help to our large family trying to figure out airport transfers after cancelled flights and a Plan B itinerary. THANKS SO MUCH!!! Work Location: Travelers Aid Date: 1/5/22 Employee: Jane Mrosko Airport: JFK International Airport Experience: Buenas tardes, el día de ayer tuve un serio problema con LATAM, en ese momento se me hacía urgente poder llamar al callcenter. Sin tener teléfono para ello. Escribo esto para dar las gracias a las 2 señoras del módulo de ayuda del cuarto piso, frente a LATAM, fueron muy amables y me ayudaron cuanto podían. Prestándome una de ellas su teléfono y dejándome hablar por aproximadamente 3 horas. De todo corazón le doy las gracias por este medio, ya que hoy al pasar no la vi para agradecer nuevamente su gesto. Saludos cordiales. Roberto Villarroel Godoy Good afternoon, yesterday I had a serious problem with LATAM, at that time it seemed urgent. be able to call the call center. Without having a phone for it. I write this to thank the 2 ladies from the help desk on the fourth floor, in front of LATAM, were very kind and helped me how much they could One of them lending me her phone and letting me talk for about 3 hours. With all my heart I thank you for this, since today whe Work Location: Travelers Aid Date: 1/5/22 Employee: Patti Englert Airport: JFK International Airport Experience: Good afternoon, yesterday I had a serious problem with LATAM, at that time it seemed urgent. be able to call the call center. Without having a phone for it. I write this to thank the 2 ladies from the help desk on the fourth floor, in front of LATAM, were very kind and helped me how much they could One of them lending me her phone and letting me talk for about 3 hours. With all my heart I thank you for this, since today when I passed by I did not see Thank you again for your gesture. Kind regards. Robert Villarroel Godoy Work Location: Travelers Aid Date: 01/05/2022 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was very helpful to everyone who didn't where they were going. The train itself was a little slow/delayed... but we made it! Work Location: ERMC Date: 1/4/22 Employee: Virginia Moreno Airport: JFK International Airport Experience: I want to thank Virginia for assisting me today, I was waiting on a long line at the jetblue terminal waiting to rebook my flight, I had my 2 years old son with me and he was a little bit tired so he started acting up, he didn't want to wait on the line, Virginia came and talked to me and then she spoke to the jetblue agent and they allowed me to wait in the jetblue office with my son until my turn to rebook came up. Thanks again to Virginia for all her assistance. Work Location: ERMC Date: 1/4/22 Employee: Michael Carey Airport: JFK International Airport Experience: Michael Carey was trying to protect arriving passengers from the men who kept coming into the terminal offering rides. There was a sign to warn people that this activity is illegal and they will be "ripped off" if they accept such a ride, but many people do not read the sign. Mr. Carey walked over to some passengers who had just arrived who were talking to one of these men and pointed out the sign. The man started following Mr. Carey around harassing him, but Mr. Carey just kept his cool doing his job. There should be more employees like Michael Carey in the terminal to prevent illegal activities. Mr. Carey was the only one there that evening and the terminal was very busy. Mr. Carey is doing an excellent job. Work Location: ERMC Date: 1/4/22 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon was very helpful I'm guiding us how to get to our hotel using public transit and helping us feel comfortable after a long flight and being very tired. Thank you Filemon Work Location: ERMC Aviation Date: 1/4/22 Employee: Steven Koffa Airport: Newark Liberty International Airport Experience: I met Steven at the customer service desk at baggage claim in Newark's Terminal B. He listened as I explained that an airline had lost my bag, but that I was told the bag as "at ticketing". However, the airline that lost my bag no longer had any employees at the airport. Steven thought of a number of options to help me find my bag, and then waited with me as we worked through these options. He must have waited with me for 30 minutes. He acted not merely as a customer service agent, but more as my advocate as he spoke with various airport employees. Only because of Steven was I able to find the person who knew where my bag was being held. Steven exemplified patience, perseverance, creative thinking, and service. I am tremendously grateful for his help and I will never forget it. Work Location: ERMC Date: 01/04/2022 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: I am extremely grateful and satisfied with Ms. Hunter willingness to educate me and assist me on how to get from one terminal to another. The best thoughtful information Ms. Hunter provided was how to use mass transit (bus and train) to get from LGA AIRPORT to Manhattan NYC. Me. Hunter showed me how to use google maps to choose the appropriate form of transportation. Then she showed me how to interpret the information. Ms. Hunter also explain how to go about paying either by using in my case I have an IPhone wallet Pay or using a credit card in the event you don’t have cash. She explain how the transfer between buses or train system function. After the thorough explanation I felt confident enough to travel alone. My ride with mass transit in NYC went smooth as Ms. Hunter explained it. Thank you Darlene Hunter !! Exceptional customer service. Melissa Work Location: ERMC Date: 01/04/2022 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Ms. Syeda helped me a lot in navigating my way to Metropark, NJ. I was traveling from La Guardia to Metropark, NJ but had no idea about the fasted route. Most of the time I travel in my car and have very little experience related to NYC public transportation. Having google Maps on had also didn't help really. Ms. Syeda gave me the exact and fastest route to reach Penn station from where I could connect with MTA. She asked me to take blue bus Q70 from Terminal C and get off at 72nd Street and take the E train to Penn Station. I was connected efficiently without any hassles and reached my destination on time. She also helped me get my metro pass as I was not much familiar with the machine. She was highly professional, diligent to the details, and caring and affectionate to me as well as another passenger as well who was having a hard time navigating their way out. Many thanks to Ms. Syeda and I nominate her out of my honesty and warm heart. Work Location: ERMC Date: 1/3/22 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Helped me with my luggage inorder to get to the taxi lane. Excellent customer service. Work Location: ERMC Date: 1/3/22 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Young lady has a remarkable personality and her love for people is an added bonus. Work Location: ERMC Date: 1/3/22 Employee: Sophia Siddiqui Airport: LaGuardia Airport Experience: Good morning , I would like to commend Sophia S company ERMC at Terminal B for truly exemplary service . She was kind enough to help my elderly mother with her heavy luggage and escort her directly to the car service after arrival . We are so grateful for people like her who serve with such kindness and friendliness, particularly at this time of year . Thank you so much to Sophia S and your company for all you do. Happy New Year. Sandhya K Balaram , MD Work Location: ERMC Date: 1/3/22 Employee: Steven Koffa Airport: Newark Liberty International Airport Experience: Your employee at EWR Steven Koffa, was extremely helpful to me. I do appreciate it…. Thank you very much… Work Location: ErMC Date: 1/3/22 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Hi, I would like to give a brief acknowledgement about an employee of We Soar Higher. Her name is Darlene Hunter, and the company was listed as ERMC on the card that she gave me. Ms. Hunter was working as a traveler's assistant at Laguardia Airport, when I arrived on a Delta Airlines flight from Fort Lauderdale, in the middle of the afternoon on September 13, 2021. I was a bit confused about how to exit the terminal and make my way to public ground transportation, and she was very helpful. She put me completely at ease and knew exactly what bus I needed to take, when I told her where I had to go in Brooklyn. Besides that, she graciously informed me about the exact location of where the bus stopped and picked up passengers, as well as the best way to get to the bus stop -- and then, even what subway train options I would have, once I was on the bus. I really couldn't have asked for more, in terms of welcoming, caring treatment! Work Location: ERMC Date: 1/3/22 Employee: Patti Englert Airport: Newark Liberty International Airport Experience: Dear Newark Liberty Customer Experience Team: I would like to very sincerely thank Patti and Travelers Aid @ Newark International Airport for recently going beyond the call of duty during this very busy holiday travel season! Our tired college freshmen daughter was connecting in Terminal A in EWR from just finishing exams at college in Montreal, Quebec to return home here in Richmond, Virginia (RIC). When she boarded her plane to RIC she quickly realized she had left behind her duty free gift bag full of Christmas presents— mostly Canadian maple treats!— where she was sitting at the gate. I received her panicked text so I quickly called your Traveler’s Aid phone line and Patti answered the phone. She was extremely kind and understanding, swiftly ran to retrieve our daughter’s gift bag, and the Canadian maple gifts now sit safely under our Christmas tree here in Virginia! Work Location: Travelers Aid Date: 1/3/22 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: What impressed me most about Miss Alghazali is she shows empathy when assisting me after arriving here for first time Work Location: ERMC Date: 1/3/22 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I felt welcome by Ms Alghazali I felt she went out of her way to help me something I wasn't used to at NY airports. Keep up the good work. Work Location: ERMC Date: 1/3/22 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: I'm acknowledging Ms. Katerini Platellas and her supervisor Sharice Lavrentis as they really really saved me big time! On my way to exit the airport, I had briefly spoken to them to ask a question about the taxi wait time. Subsequent to that I walked over to the ride share area where I then realized I lost my wallet. I ran back to the area I last knew I had it and there was Ms. Platellas holding my wallet for safe keeping. She told me I dropped it and they both ran around looking for me. My wallet had everything in it and had it not been found, I would've lost out on important events I had happening the next day that I could not re-create. They saved me big time so this acknowledgement is major!! Work Location: ERMC Date: 1/3/22 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene, truly was very helpful in the midst of her just getting off of work. My boyfriend and I just landed into NYC and we was totally confused on how to catch the bus to the subway in order to get to our destination. NYC is busy and confusing when you don't use a rental car or expensive cab fares. The best customer service I received in 2021. Thanks Darlene for going above and beyond and being extraordinary. Work Location: ERMC Date: 1/3/22 Employee: Luis E. Pinto Airport: LaGuardia Airport Experience: Mr. Pinto was the first person I came in contact with as I got off my plane and began looking for ground transport. He went out of his way to be friendly, helpful, and kind, and escorted me to my destination, gave me great information, and helped me buy my bus ticket. That was the beginning of my fabulous trip to NYC and it set the tone for me to fall in love with New York!! Thank you for doing such a great job and being such a great welcoming ambassador for your city, Mr. Pinto! It did not go unnoticed and is greatly appreciated! You made a difference!! Work Location: ERMC Date: 1/2/22 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Very friendly and useful Work Location: ABM Date: 1/2/22 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Friendly and polite , she's real cool to talk to.made waiting for my ride nice. Work Location: Ermc Date: 1/2/22 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Very kind and helpful. Informed Work Location: Ermc Date: 1/2/22 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Quiet a ki d and wonderful individual, provided my husband and I with useful info on where to get covid testing for our son without having to wait about 5 hours at the airport. She was a true example of what an exceptional customer service representative is. Work Location: ERMC Date: 1/2/22 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: My flight to Syracuse was canceled which pissed me off, those wonderful lady helped me book a car which allowed me to head home, She saved the day. Work Location: Ermc Date: 1/2/22 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: My family and I want to let everyone know we appreciate all her efforts ensuring our comfort and safety while my husband had went to pick up our car from parking lot. Work Location: ERMC Date: 1/2/22 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: I was stuck in the airport, due to the transportation I organized being absent. I was extremely nervous and my child was very cranky and crying. Upon arrival into JFK, Tagwantie greeted me and my son. She explained that in a big city like this, its very easy to get scammed and explained where i could go to get a taxi. She gave a warm welcoming smile to my son and tried to distract him from my frustrations by making small talk. I am very grateful we were met with such tentative customer service at JFK. I appreciate Tagwanties help. Work Location: ERMC Date: 1/1/22 Employee: Glenda Bruton Airport: LaGuardia Airport Experience: Many thanks to Glenda at the Terminal B taxi stand. I left my phone in the taxi that dropped me off at the airport. I circled back to the dispatch booth downstairs for help. Glenda was very generous with her time in helping me find it. Work Location: ABM Taxi Date: 1/1/22 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Ms. Alghazali was very impressive with the way she handles a lot of passengers and their concerns, after helping me and other passengers I observed her assisting a blind man get to the checkout counter. Very compassionate. Work Location: ERMC Date: 1/1/22 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Kept us entertained till our ride came - nice lady - friendly! Work Location: ERMC Date: 1/1/22 Employee: Floris Hugh Airport: JFK International Airport Experience: I came from my vacation with my wife and baby and we had left our car in the long term parking in JFK only to find that the car battery is dead. By the time I called the insurance to send us someone Floris was driving around and he stopped for us right away, went and got a jumper cable and helped us to turn the car on. He even called someone else to come and help us and both of them stood with me in the rain for almost hour. I really appreciate what they did and I hope that they get the recognition they deserve for being very helpful. Work Location: Airtrain JFK Date: 1/1/22 Employee: Michaud Rayanthony Airport: JFK International Airport Experience: I came from my vacation with my wife and baby and we had left our car in the long term parking in JFK only to find that the car battery is dead. By the time I called the insurance to send us someone another employee was driving around and he stopped for us right away, went and got a jumper cable and helped us to turn the car on. He even called Michaud to come and help us because he had bigger truck and both of them stood with me in the rain for almost hour. I really appreciate what they did and I hope that they get the recognition they deserve for being very helpful. Work Location: Airtrain JFK Date: 1/1/22 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Rosemarie was such a pleasure to run into as I was coming out of Terminal D with a bunch of questions in my head. It was one of my first trips back to NY after moving to FL to quarantine, and her being at the exit was like finding a long-lost aunt who was so glad to see you after your journey. She answered many questions that made my trip way smoother (it could have been more challenging because LGA was a bit different with much construction completed since Covid started), and was professional, delighted to help and knowledgeable all at the same time. She didn't say it exactly, but if sure felt like a "welcome back, hun" from Rosemarie that day. Thanks Rosemarie! I hope your employers value you as much as we customers/travelers do!!! Work Location: ERMC Aces Date: 1/1/22 Employee: Bigue Ndao Airport: LaGuardia Airport Experience: Bigue came over to help us as we were trying to figure out whether to take a cab or public transport to our hotel. She went above and beyond with advice regarding the subway, buses, cost and convenience. She provided us with a subway map and gave simple and clear instructions on what to do and where to go. She was polite and friendly, and is an asset to your company. Work Location: ERMC Date: 1/1/22 Employee: Virginia Moreno Airport: JFK International Airport Experience: I would like to thank Virginia Moreno for the lovely customer service on that day . As I was about loose my passport & other documents in JFK but she came like an angle and handed me my stuff which was a life saver . So I would like to heartily thank her for the help she provided me . Work Location: ERMC Date: 1/1/22 Employee: Carmeta Gordon Airport: LaGuardia Airport Experience: Carmeta was very helpful and walked us through using our handicap discount Work Location: ABM Parking Services Date: 1/1/22 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Rosemarie Reyes was exceptionally helpful and friendly when explaining our transportation options to get from the airport to Midtown Manhattan. It was delightful to have someone who was so helpful and friendly as our first contact in New York City. She is a great asset to her company and to fellow travelers. Work Location: ERMC Aces Date: 1/1/22 Employee: Yiaira Ramon Airport: Newark Liberty International Airport Experience: I have traveled internationally for decades and always dread going through immigration because the first thing that most often happens is that all passengers get yelled at by the people who tell us where to do: "Move up the line, come here, you wait, stand behind #14" etc. They're never friendly and it's the first experience everyone arriving from another country has. I have never understood that. The goal should always be to make people feel welcome.. On November 25th I arrived from Amsterdam and to my astonishment there was a person who was nice! Her name was Yiairia Ramon as I found out when I complimented her right on the spot. She asked if I would comment here and I promised I would. It's now almost 2 months later because things got so busy plus I traveled overseas again - but I'm keeping my word because she deserves the recognition. Yiairia was sweet. She looked at us when she talked to us. When a new section opened, she escorted all the passengers into that Work Location: ERMC Date: 1/1/22 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: We were leaving baggage claim, just coming into the city. We knew our final destination but not necessarily the route to get there. Rosemarie to the rescue! She was so helpful and offered great advice about getting an unlimited, 5 day Metro pass. She even helped walk us through using the kiosk to purchase them. While we were waiting for the bus to arrive, she even checked back in with us while enroute to assisting others. She had a great, positive attitude and we even commented about her obviously loving her job and being great at it. What a wonderful way for us to start our New York adventure. Totally on a positive note. Thank you Rosemarie! Keep it up! Work Location: ERMC Aces Date: 1/1/22 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: Geraldita helped us find the not-so-easy way to purchase tickets and get into a bus that takes you to Manhattan. She was very kind and professional! Work Location: ERMC Date: 12/31/21 Employee: Filemón Domingo Airport: LaGuardia Airport Experience: Excellent service. Filemon always show an attitude on helping me and my wife when we arrive to LGA. People like Filemon make the difference. Work Location: ERMC Aviation Date: 12/31/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Helped so much with giving helpful directions. Very appreciated. Work Location: Ermc Date: 12/31/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Great customer service I appreciate her time and knowledge with great energy Work Location: ERMC Date: 12/31/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: This is my first time visiting NYC and it's hard to find the bus due to the construction at LGA everywhere. Syeda was very helpful and kind to offer help at the entrance and guided me to the bus station. I really appreciate her work! Work Location: ERMC Date: 12/31/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Ms.A helped me to find the best method that was going to save me money getting to the city. Work Location: ERMC Date: 12/31/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: She was so patient and proactive with all of the guests at a busy train station. I really appreciated how she looked out for older people with a lot of luggage. Thank you, Iesha! Work Location: ERMC Date: 12/31/21 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: Excellent service Work Location: ERMC Date: 12/30/21 Employee: Anwar Muhammad Airport: LaGuardia Airport Experience: Mr Anwar badge # 038 embodies the true New York spirit. This was my second time in New York with my kids I was a little confused about the most cost efficient way to get around New York. Mr Anwar was beyond helpful spent the time explaining the subway system gave me step by step directions to Manhattan. Showed me how to get the metro pass and how I can use it the most effective way possible. This was my first interaction in NY and it really set our trip on the right tract. Mr Anwar also suggested an amazing place to eat and it did not disappoint. Such a great service for travelers. Thank you again! Work Location: ERMC A-LLC Date: 12/30/21 Employee: Stafford Woods Airport: Newark Liberty International Airport Experience: I hope I’m remembering his name correctly! Stafford W was so gracious and pleasant; he gave me clear instructions during a time I was stressed. Thank you for being exactly what I needed! Work Location: ERMC Date: 12/30/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: I was sitting on the floor waiting for another passenger in Delta baggage claim when Rosemarie asked me if I’d like a chair. I’m not a fan of sitting on the floor, so I said YES, absolutely. She found me a folding chair and got me set up next to some outlets so I could charge my phone. I was very appreciative of her kindness. Thank you, Rosemarie! Work Location: ERMC Date: 12/30/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda went above and beyond to help us plan out transportation. Thank you so much! Work Location: ERMC Date: 12/30/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Sydea was so nice and friendly when she saw my family struggling to find which way to go to get an Uber. We really appreciated her friendliness, reassurance, and guidance. Work Location: ERMC Date: 12/30/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: I was having a really rough day with delays and missing 2 flights. I was exhausted by the time I got to the Airtrain where I met Iesha. She was very friendly and informative. She added a little bit of very much appreciated comfort to my day. Thank You Iesha. Work Location: ERMC Date: 12/29/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: I forget by carry on bag @ luggage claim area This guy was was polite & assist me find out my lost baggage I really appreciate him was with me to coordinate with people at different level spoke to police officer who handed over my bag to airline 5* ratings to hero BASANT Work Location: ERMC Date: 12/29/21 Employee: Nilda Mercado Airport: Newark Liberty International Airport Experience: She was very attentive to my wife's needs. My wife has a hard time getting around, she uses a Cain. Hilda made sure that we had a wheelchair for her to get around better. She was super. Best part of my trip Work Location: ERMC Date: 12/29/21 Employee: Charles Offinger Airport: LaGuardia Airport Experience: I LOST MY PHONE IN THE LADIES RESTROOM, WAS DEVISTATING TRYING TO FIND IT. I COULDN'T GO BACK UPSTAIRS FROM BAGGEGE CLAIM. CHARLES AND HIS TWO COWORKERS WERE BRILIANT TO TAKE ACTIONS AND FOUND MY CELL PHONE. VERY POLITE AND PATIENT, NEEDLESS TO SAY VERY KIND! THANK YOU VERY MUCH! Work Location: ERMC Date: 12/29/21 Employee: TASHI SHERRPA Airport: LaGuardia Airport Experience: I LOST MY CELL PHONE AND WAS REALLY DEVISTATING. TASHI TOOK TIME AND PATENTLY LOOKED FOR IT. FOUND IT! THANK YOU SO MUCH! Work Location: ERMC Date: 12/29/21 Employee: SAMEE CHOWDERY Airport: LaGuardia Airport Experience: HE WAS VERY FRIENDLY, KIND, PATIENT AND HELPED ME TO FIND MY LOST CELL PHONE AT THE GATE. THANK YOU! Work Location: ERMC Date: 12/28/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Great and friendly person, amazing customer service and very helpful with getting me where I need to go. Overall start employee Work Location: ERMC Date: 12/27/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was really helpful by not only taking me to the terminal but providing guidance and advice about my current situation. He listened to me and helped me in the best of his capacity Work Location: ABM Date: 12/27/21 Employee: Geraldine Davis Airport: Newark Liberty International Airport Experience: Geraldine was courteous, professional and friendly. She greeted us with a smile and helped to get us on our way quickly. Work Location: ABM Parking Date: 12/27/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: She and her supervisor worked hard on getting my parents and I the right information for covid testing so we could travel to Canada Work Location: ERMC Date: 12/27/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Helped get me to the Uber pick up , she was friendly and very nice to assist in this cold Work Location: ERMC Date: 12/27/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Very kind lady she gives much information for me and many others. Work Location: ERMC Date: 12/27/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: This woman helped me get to the uber waiting for me downstairs, good mannered lady. Work Location: ERMC Date: 12/27/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I just missed the bus to terminal C, she was nice enough to walk with me there from terminal D at 6pm. Work Location: Ermc Date: 12/27/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I was picking up my mother from the airport. She had wheelchair service bc she's in her 80s now and has trouble walking due to arthritis. Ms Alghazali helped my mom give me directions to the proper terminal over the phone, and when I arrived she came.bqck.o er to assist us outside to the car. She stated she wasn't allowed to push the wheelchair unfortunately,BUT she did help wheel moms luggage out and helped put it in the car for me, which I greatly appreciated as driving around the terminals with the new changes had me frazzled. She was very helpful and respectful and made those few moments much easier to manage. Work Location: ERMC Date: 12/27/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Ms. Alghazali went out of her way to direct us to a shorter route to Ticketing in Terminal C which was extremely helpful as my mother in law has difficulty walking. Work Location: Ermc Date: 12/26/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: This lady was helpful getting me a ride with ETS going to JFK. Called several times to ensure my ride. Work Location: ERMC Date: 12/26/21 Employee: Jesuita Melo Airport: JFK International Airport Experience: La señorita Jesusita nos ayudó muy amablemente en tomar nuestro transporte a un muy buen precio para llegar del aeropuerto al hotel en que nos hospedabamos, excelente servicio, muy cordial en tratar a las personas, hasta nos ofreció en que el transfer llamara a su celular cuando llegara a buscarnos a el aeropuerto, muy agradecidos por su excelente servicio, muchas gracias. Miss Jesusita helped us very kindly in taking our transportation to a very good price to get from airport to the hotel where we we were staying, excellent service, very cordial in treating people, even offered us the transfer to call his cell phone when he came to pick us up airport, very grateful for your excellent service, thank you very much. Work Location: ERMC Date: 12/26/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Helped me find my lyft driver, friendly, nice. Work Location: ERMC Date: 12/26/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Thanks for the quick help. I’m happy to pay it forward! Work Location: Ermc Date: 12/26/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Alghazali was one of the most charming people I've met at the airport. Work Location: ermc Date: 12/26/21 Employee: Giovanny Gonzalez Airport: JFK International Airport Experience: It was a nice experience, Giovanni was so respectful and helpful with us Work Location: Alstom Date: 12/26/21 Employee: Giovanny González Airport: JFK International Airport Experience: Giovanny helped me and my family to locate our hotel transport. He was so glad with us. Work Location: Alstom Date: 12/25/2021 Employee: Christine Morris Airport: LaGuardia Airport Experience: Christine Morris was very helpful in helping us navigate the mass transit system in New York. Work Location: ERMC Date: 12/25/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I commend Ms.Alghazali and her colleagues for working Christmas so they could help us passengers. She was very helpful. Work Location: ERMC Date: 12/25/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Thank you Miss Alghazali for all your help especially on this cold day. Work Location: ERMC Date: 12/25/21 Employee: Janie Westfield Airport: JFK International Airport Experience: As I boarded off the AirTrain, I realized I’d left my bag — with documents and electronic devices — in one of the cars. It was a stressful experience, but then I met Janie. She took great care to make sure I find my belongings, instructed me on what to do, and stayed with me until she made sure an agent was on the way. Not only did she help me, Janie also checked in to make sure I was able to locate the bag. I am now able to continue my travels. Today could have gone terribly wrong if Janie did not go above and beyond to help me, for which I’m very thankful! Work Location: ERMC Aviation Date: 12/25/21 Employee: Nuby Babu Airport: Newark Liberty International Airport Experience: Great customer service! The man I spoke with was very helpful in answering questions as well as helping in finding the best meal for my husband and I. we were having a bad day due to flight cancellation from last night Sao Paulo but the service he provided and treated us so exceptional. One of the best Christmas day we had. Thank you For all the support Work Location: Park Restaurant Date: 12/24/21 Employee: Bou Fouss Airport: LaGuardia Airport Experience: We had just flown into LGA and did not how to get from the airport into Manhattan. We were told to take the Air Train to a site to catch the LIRR. The problem was the hotel who told us this thought we were at JFK! We had matinee theater tickets and needed to get to the hotel quickly to change and get there. I Bou Fouss was very very helpful in explaining that there is no Air Train yet at LGA ug it is simple to take a bus to Rosevelt Station and then which subway to get close to our hotel. Plus she took the time to explain the subway ticket system and that we have to validate the card and keep the ticket before getting on the bus. We would have never known that. She was very helpful, and patient in explaining what and where we had to go to make our trip successful. What a great service in the greatest city on earth!! Work Location: ERMC Date: 12/24/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Friendly, helpful and full of information. Gave good advice for affordable modes of transportation. Work Location: Ermc Date: 12/24/21 Employee: Cecilia Morales Airport: Newark Liberty International Airport Experience: This young TSA agent saved the life of an infant that was not breathing during a busy holiday rush through the airport’s security. Her empathy is truly admirable. Work Location: TSA Date: 12/24/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: This lady was helpful with getting us a number for a reliable car service, she also provided me with a coupon. Work Location: ERMC Date: 12/24/21 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: We left our bag on the bus which picked us up from Parking 6 and Bertha helped us retrieve it. She was exceedingly friendly and went above and beyond to help us. She stayed with us from beginning to end which we GREATLY APPRECIATE especially since it was only our second time at Newark Airport. Thank you Bertha, if everyone was as kind, caring, and supportive as you, the world would be a much better place!!! Work Location: ERMC Date: 12/24/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Ms. Alghazaali was very helpful when I solicited her help in finding the Express bus route back to Manhattan. She was very eager to help and even walked us out to the pick up area. She made a stressful situation much calmer. Thanks again for your help. Work Location: ERMC Date: 12/24/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Staff greeted me. Proactively tried to assist me to get to where I wanted to. Very helpful and friendly. Work Location: ERMC Date: 12/23/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: This sister was full of information useful for my travel, she was cordial and pleasant. Work Location: ERMC Date: 12/23/21 Employee: Andrea Toth Airport: Newark Liberty International Airport Experience: My fiancée and I travel frequently by air globally and often fly from/to Newark. We rarely use the Airtrain between terminals but it was necessary on our late evening arrival to Terminal A. The airport representative, Andrea, was one of the most helpful, informative and customer-centered people I have witnessed in over 50 years of air travel. She announced train arrivals and departures in a very clear manner and made sure EVERYONE knew the details for people’s eventual correct destinations- especially the train for the rental lot versus inter-terminal. I have seen many travel assistance airport personnel just sit on their hands and not do their jobs, but it was incredible that she was willing to do at 11pm at night and willingly and pleasantly. It restores my faith that every and any job is worth doing well and she embodies that spirit. Work Location: ERMC Date: 12/23/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I had several bags,she stopped traffic and helped me to come across for a taxi. That was well appreciated. But it was really cold I commend her for being so brave to bare the cold. Work Location: ERMC Date: 12/23/21 Employee: Danielle Zavala Airport: Newark Liberty International Airport Experience: I had left my laptop on a plane and was unable to contact anyone from the airline. Danielle was kind enough to check twice at the TAP Portugal help desk to see if my item was with them. Luckily, it was. She informed right away and gave me their number. Superb service! Work Location: Travelers Aid Date: 12/22/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: She was extremely helpful. This was my first visit to NY, and I was so appreciative of her clear and polite instructions pointing me to the best route to take to get downtown. Work Location: ERMC Date: 12/22/21 Employee: Steven Koffa Airport: Newark Liberty International Airport Experience: To Whom It May Concern: We received above and beyond, soaringly good customer service from Steven Koffa at Newark International Aiport in Terminal B last week on Wednesday December 15th. My husband and I returned home from Atlanta with our luggage locked and the keys to open them lost. The TSA agents in Atlanta had popped open the locks when I explained this so they could rummage around in our bags, but then relocked them!!! We tried to get assistance from TSA when we arrived at EWR, but were told that for security reasons, they couldn't open our bags unless it was to search them. We were desperate to get them open before leaving the airport when we asked Steven for help. While he went looking for a maintenance worker who could help us, someone came along who was able to clip the locks. We so appreciated Steven's efforts that we waited for him to return to thank him rather than just walking off. Work Location: ERMC Date: 12/22/21 Employee: Maria Moris Airport: JFK International Airport Experience: Maria was very helpful and generous to relay any message to the kind gentleman that assisted me during my visit to JFk Airport. Thank you. Work Location: Emirates Lounge Date: 12/22/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: Mr. Bassant saw us looking confused about where to go to pick up our rental car. He came up to us and directed us exactly where to go and which bus to take. He also stood and waited with us until the bus arrived to make sure we got on the right one. He was extremely nice and helpful! Work Location: ERMC - Aviation Date: 12/21/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Amazing customer service! Work Location: ABM Date: 12/21/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She is a beautiful kind human being. She kindly asked if i needed any help and assisted me with directions and also common knowledge about the local area in visiting. She directed me to my pick up location and showed me the proper area i was looking for my pick up. Work Location: Ermc Date: 12/21/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda sharif was professional and very helpful when asked for help, on top of that she was very knowledgeable about the terminal and where l needed to go. Work Location: Ermc Date: 12/21/21 Employee: Sharice Lavrentis Airport: LaGuardia Airport Experience: I'm acknowledging Ms. Katerini Platellas and her supervisor Sharice Lavrentis as they really really saved me big time! On my way to exit the airport, I had briefly spoken to them to ask a question about the taxi wait time. Subsequent to that I walked over to the ride share area where I then realized I lost my wallet. I ran back to the area I last knew I had it and there was Ms. Platellas holding my wallet for safe keeping. She told me I dropped it and they both ran around looking for me. My wallet had everything in it and had it not been found, I would've lost out on important events I had happening the next day that I could not re-create. They saved me big time so this acknowledgement is major!! Work Location: ERMC Date: 12/21/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Very pleasant lady. She helped me find my family and was very helpful. Work Location: Ermc Date: 12/21/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was giving exceptional service in providing me with the perfect way to get to Brooklyn. For a first time in NYC meeting such employees like Darleen makes every arrival a lot easier. Great job! Work Location: ERMC Date: 12/20/21 Employee: Rosita Nillaga Airport: LaGuardia Airport Experience: Rosita was exceptionally friendly and helpful in assisting me learn about transition about New York City Work Location: ERMC Date: 12/20/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda Sharif walked us through the process of finding the best ground transportation to get to our hotel including how the payment process worked. She made it all very easy. Work Location: ERMC Date: 12/20/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Ms. Alghazali was phenomal. She made a massive difference in my experience traveling. She understood the challenges of traveling with small children and made us feel welcome and comforted. She is exactly the type of employee that should be welcoming passengers at the airport, particularly as Terminal D in LGA is challenging. She should be promoted and recognized for going above and beyond in taking care of passengers!! Thanks. Work Location: ERMC Date: 12/20/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Alahazali was the first person to come up to my friend and I as we figured out how to get out of the airport to our destination. I am so happy I spoke with her she explained not only our route of exiting the airport but also other destinations on our visit. I wrote down everything she said and when we were lost I looked at my notes to confirm our next steps. Thank you Alahazali for starting our trip successfully, we had a great time and truly enjoyed the metro life. Work Location: ERMC Date: 12/20/21 Employee: Michelle Welch Airport: LaGuardia Airport Experience: Employee First and last name: Welch M. She was fantastic at helping us check in and not miss our flight. She gave excellent customer service to me and my husband. She made the experience a pleasant one. She is a keeper so make sure you give her a raise, she deserves it. Thank you. Work Location: Ermc Date: 12/20/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Miss Alghazali was very helpful with giving me help on best way to get around the city with losing a great deal of money. Work Location: Ermc Date: 12/20/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Nice lady gave accurate directions, very attentive, nice to have this service before holidays. Work Location: ERMC Date: 12/20/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Good afternoon, I would like to recognize one of your employees, Iesha Walker with company ERMC. She was very helpful and pleasant during our exchange in terminal C on Thursday night, 12/16/21. I witnessed Ms. Walker go out of her way to assist passengers with getting on the correct trains and answering their questions in a kind, professional manner. I do not normally write these types of letters but during these trying times for everyone, I want to praise Ms. Walker for her exemplary professionalism in dealing with the public. Sincerely, Joan T. Doherty Work Location: ERMC Date: 12/20/21 Employee: Janie Westfield Airport: JFK International Airport Experience: Hello, With my partner, we came from France to spend a vacation in New York City, 2 weeks ago. At JFK arrivals, Terminal 1, we turned to Janie (Janie Westfield) as we were having a problem with the car that was to take us to our hotel. Janie has been wonderful, and a great help to us. She was very patient and took the time it took to resolve our issue. She saved our trip. You are lucky to have Janie with your company. She is a listening person, an understanding caregiver. It deserves to be recognized and to have a salary bonus. We will be back to New York City thanks to Janie. A big thank you Janie we will always remember you, your kindness and your help. Thank you also for your good humor and your smile. Good luck Janie, take care of yourself. Marie-Jose and Jack Envoyé depuis l'application Mail Orange Work Location: ERMC Date: 12/20/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I appreciate this lady's and her colleague's effort being outside on this very cold day to help me and other passengers. Very brave of them all! Work Location: ERMC Date: 12/20/21 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon greeted us as we were trying to navigate acquiring a Metropass on our first visit to New York. Not knowing the procedure ourselves, Filemon greeted us with such kindness and helped us acquire and use our metropasses to get to our hotel. He explained all the steps with great detail and we had no issues getting to where we needed to go. We were so grateful to have Filemon help with our travels. He made what could have been a very stressful situation so simple and helped us kick off our trip. Thanks, Filemon! Work Location: ERMC Aviation Date: 12/19/21 Employee: Angela Dickerson Airport: JFK International Airport Experience: I and my wife wanted to travel to EWR Airport but did not have clarity from web. I approached Angela. She assisted us immensely and that too with a pleasant smile. There were some hiccups from transport provider. But we must say that Angela continued assisting us and few others with same issue until solution arrived. Well done Angela, keep it up. We shall remember you forever. Work Location: ERMC Date: 12/19/21 Employee: Jesusita Melo Airport: JFK International Airport Experience: La señora Jesusita Melo demostró ser una excelente guía para quienes visitamos por primera vez los Estados Unidos, quedamos gratamente agradecidos. Mrs. Jesusita Melo proved to be an excellent guide for those we visited for the first time United States, we are pleasantly grateful. Work Location: ERMC Date: 12/19/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I requested a wheelchair but never got one after waiting 20 min.she helped me all the way down to departures cause I wasn't able to go on own. Work Location: ermc Date: 12/19/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Took her time to help me with uberand going to the right location. Work Location: ERMC Date: 12/19/21 Employee: Allison Wilson Airport: JFK International Airport Experience: My friend and I from Kenya were stranded after we missed our flight and had no idea where to spend the night as the TWA Hotel in the Terminal was too expensive for us as humble Civil Servants. Allison approached us from and asked if she could be of any help. She not only used her own personal phone but checked several places for reasonable rates and went on to help us book us in at the JFK Inn which is close to the Airport since our flight to San Diego the next day pretty early. She ensured the hotel also provided a free shuttle service to and from the Airport She then gave us clear directions to the Air Train and where we need to get off to get the Shuttle. For a tired passenger in a foreign country, this is the kind of help that is most remembered and valued. Our sincere thanks to Allison!!! Ali & Dr. Erustus Kanga Work Location: Wilson Date: 12/19/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Helpful with getting right metricard to service our needs, nice and polite. Work Location: ERMC Date: 12/19/21 Employee: Margarita Cantillo Airport: LaGuardia Airport Experience: My mother 81 yo, Spanish speaking only, early stage old dementia. Arrived at LaGuardia on a flight from Florida. She was traveling alone with wheelchair assistance. When the plane landed she got up & followed the crowd exiting the plane. Under my mother’s condition this was all foreign to her, I can’t imagine what she went through during that time of disarray. We waited over two hours at baggage claim, & lost and found to no avail. Margarita was the angel that came to our aid. She had found my mother confused & escorted her to baggage claim & was reunited with us. A life saver. Thank you Margarita for your assistance and support. Work Location: ERMC Date: 12/19/21 Employee: Beverly Johnson Airport: Newark Liberty International Airport Experience: We were stranded due to two cancelled flights. We spent ages trying to find a hotel. Every place we called was booked solid. But Beverly saw our distress, called a motel for us, and got us a room for the night. What a lifesaver! Work Location: ERMC Aviation Date: 12/19/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: very helpful person. Work Location: abm Date: 12/19/21 Employee: Zareef Lateef Airport: JFK International Airport Experience: I approached Mr Lateef to help me with arranging to have an Uber pick up me & my husband since I wasn’t sure of how to use the app. He went above and beyond to make sure that we had all the arrangements made before we left him. He took his time and made sure it all was clear to us so we would get home safely!! What a wonderful person! Work Location: ERMC Date: 12/19/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: We had just gotten our bags and were leaving LaGuardia. We walked outside and saw all the buses. Mr. Basant saw we needed help and approach us asking us what we were trying to do. We told him we were trying to get to mid-Manhattan for vacation. He explained to use how the transit system works and we decided we wanted 7 day transit cards. He helped show us how to purchase the cards and got us onto the right bus heading toward Manhattan. He got our vacation off to a great start and we mastered, for the most part, using the subways and buses to get around during our whole trip. We are so thankful for Mr. Basant and would like to recognize him! Richard Richmond Birmingham, AL Work Location: ERMC Aviation Date: 12/18/21 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: We got off the rail link station on the airtrain and had a lot of luggage. Bertha really went beyond the call of her duty helped us get to the NJ Transit ticketing machine. There was some errors in the card processing, she stayed till she helped us get the tickets through cash and guided us to the right platform. All this with a smile and comforting small talk. She made our transit experience really worth mentioning. God bless her. Work Location: ERMC Date: 12/18/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Nice , friendly and very helpful. Work Location: Ermc Date: 12/18/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She was extremely helpful and assertive making our arrival into NUC easy and painless. Our weekend is already off to a positive start. Work Location: Ermc Date: 12/18/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Helped my girls and I to order an uber making sure he came to the right pickup location. Very sweet lady. Work Location: ERMC Date: 12/18/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I'd been waiting almost 1 hour for my ride when she arrived, she kept me entertained till the driver showed up. Work Location: ERMC Date: 12/18/21 Employee: Breanna Cadle Airport: Newark Liberty International Airport Experience: Breanna provide exceptional custom service. She helped me get my train ticket and showed me where to catch my train. I couldn’t have asked for any better customer service. Thank you for making it an easy trip into the city. Work Location: ERMC Date: 12/18/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda was very helpful in offering us different methods of transportation. She recommended the best option for us and was very patient and kind Work Location: Ermc Date: 12/18/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: We arrived at LGA from New Mexico and wanted to take the subway into Manhattan. Mr. Basant saw that we were struggling with the Metro card machine. He voluntarily came over and helped us with the machine and THEN he actually walked us out side to the kirb and showed us which bus to take. His warm, friendly attitude made our arrival in NYC a wonderful experience and set the tone for the rest of our trip. Thanks so much Mr. Basant!! Work Location: ERMC - Aviation Date: 12/17/21 Employee: Elizabeth Gomez C Airport: LaGuardia Airport Experience: I was scared to walk out the whole way tunnel at night time. I met Elizabeth Gomez.She was so friendly and kind for help me.I am really appreciate her.She is so wonderful employee ? Work Location: ERMC Aviation Date: 12/17/21 Employee: Somaya Remo Airport: JFK International Airport Experience: Employee Somaya assisted my mother who had gotten out of security and couldn't find me for a very long time. She used her own cell phone so my mother can give me a call. My husband and I figured the flight will arrive late when in reality it arrived 1 hour early. Thanks to Somaya we got to the airport within half hour after the call to receive my mom. Work Location: ERMC Date: 12/17/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Nice lady - very helpful. Work Location: ERMC Date: 12/17/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: The energy this woman is vigorous, she portrays someone that loves their job. Very nice to see. Work Location: ERMC Date: 12/17/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda helped me get in contact with my car service when I was frustrated by lack of internet and no response from the service. She found an alternate phone number that allowed me to get in touch with someone to pick me up and stayed with me until she was sure that the right car arrived for me. Thank you for your assistance and patience! Work Location: ERMC Date: 12/17/21 Employee: Berkeley Smith Airport: Newark Liberty International Airport Experience: I was in a panic trying to scramble to get into the city as my friend got covid and was unable to pick me up from the airport and stay with him and Berkeley made sure in a calm manner that I would get into the city safe and sound with clear instructions and a smile (under a mask of course but I could tell he really enjoyed helping people and had empathy for anyone who crossed his path as well as a love for his job). We need more people like him during this time! Work Location: ERMC Date: 12/17/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: AMAZING SERVICE! Work Location: Ermc Date: 12/17/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: People back home told me New Yorkers aren't helpful, Miss Alghazali proved them wrong, my daughter and I waited a long time for our ride she noticed and came to help, she spoke to the uber drive that was going everywhere in this terminal except where we were.After 10 more lo g minutes she helped him finally find us. Work Location: Ermc Date: 12/17/21 Employee: Shelia Ferguson Airport: JFK International Airport Experience: The Metro Card machines were not working well and Sheila Ferguson helped me and my son complete our transactions and get on our way. She brightned our day and is a great ambassador for the city of New York. Work Location: ALSTOM Date: 12/17/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Her directions are precise and on the money. Helpful and very nice to talk to. Work Location: ERMC Date: 12/17/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: This lady help me and my boyfriend find the cheapest way to get to the city. Very nice Work Location: Ermc Date: 12/17/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Ms. Reyes is one of the best customer service agents I have come across in 25 years. She couldn't have been more helpful to get me on the right bus, right subway and walk to my destination in New York City. I confirmed with her three times and she was as nice as could be with my ignorance of the situation. She smiled, laughed, eased my fears, walked with me to the bus, restated what my directions were and told me to have fun! I don't write these words lightly. She deserve all the recognition and rewards that are applicable to her. She made my first day in New York very comforting. Work Location: ERMC Date: 12/17/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: Mr. Basant gave us all the information we needed to get comfortably and confidently into Manhattan. Very polite and knowledgeable Work Location: ERMC-Aviation Date: 12/16/21 Employee: Nilda Mercado Airport: Newark Liberty International Airport Experience: I would like to say that Nilda Mercads gave us exceptional service and help when we were trying to find our way in the difficult Newark Airport. She made it possible for us to get to where we needed to be, and it didn't seem we could have done it without her. She was so kind and helpful. Thank you, Martha Tansey Work Location: ERMC Date: 12/16/21 Employee: Jesusita Melo Airport: JFK International Airport Experience: Estoy muy satisfecha con la atención de la señora Jesusita Melo muy cordial muy amable me ayudó en todo hasta a buscar un carrito para poner las maletas de verdad que estoy agradecida de cómo nos atendió. I am very satisfied with the attention of Mrs. Jesusita Melo, very cordial, very kind, she helped me in everything, even to find a trolley to put the suitcases, I am really grateful for how she attended us. Work Location: ERMC Date: 12/16/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I appreciate her helping my Spanish speaking mother to help find her way to me in the arrivals. Mom was surprised that she spoke Spanish. Work Location: ERMC Date: 12/16/21 Employee: Izdehar Alghazali Airport: LaGuardia Airport Experience: I was discombobulated and confused, and Ms. Alghazali approached me and asked if I needed any assistance. I asked what would be the best way to get to Grand Central on public transportation, and she told me without skipping a beat. She clearly knows quite a bit about NYC Public transportation and train/bus routes. She helped me to purchase a metro card, and told me to make sure I received a transfer so I would not be charged twice. Her directions were clear, and I was able to make it home safely thanks to her. She's the best!! Work Location: ERMC Date: 12/16/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I wanted to compliment the port authority on th wonderful job their customer service representatives are. I was impressed with the good service Ms. Alghazali gave,very professional experience. Work Location: ERMC Date: 12/16/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: I would like to recognize K. Basalt from company ERMC Aviation at LGA on Tuesday December 14th, 2021. I had lost my glasses while waiting for my son to pick me up at Terminal C 17. He had walked with me and asked every employee we passed if they had found a pair of glasses. They let my son wait at the curb till we came back. The other employees along the way and at the curb were so concerned and courteous. Please acknowledge them. And thank you for having such great employees. Adele Abrahamsen Work Location: ERMC Date: 12/16/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: What a warm lovely lady. Very helpful easy to approach. Work Location: ermc Date: 12/16/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Girl was amazing so me my mom and sister needed metrocards but machine wasn't working. Miss A took us to the bus stop and asked the driver if we could get on. He was nice enough to do that. We heard bad things about New Yorkers. Not these two. Work Location: Ermc Date: 12/16/21 Employee: Terrell Williams Airport: JFK International Airport Experience: We arrived at the Jamaica Station with no clue of what to do. Mr. Williams took us under his wing by helping us google our hotel and showed us exactly which trains to take and where to transfer. When we got off the final train we only had a short walk to our hotel. You should be proud to have an employee like Mr. Williams, he takes the time to give outstanding service showing patience and kindness to nervous travelers. Thanks so much Mr. Williams you rock! Work Location: Alstom Date: 12/15/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: My flight was supposed to land at 9:30pm, but did not arrive to Newark until 12:50am. I then had to take the air train to terminal C and then another air train to p4. It was very late and all passengers were exhausted from the long flights and delays. Iesha was very pleasant and ensured that all passengers knew where they had to be to get to their destination. We appreciated her staying late due to the delays in flights landing. She showed exemplary customer service. She is a great asset to your business. Work Location: ERMC Date: 12/15/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Nice and friendly, helps to give proper information. Has a great personality. Work Location: ERMC Date: 12/15/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Found her remarkably friendly, passionate about her work. Work Location: ERMC Date: 12/14/21 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: Justa after arriving at Newark Aiport and having to proceed quickly to JFK for a connection, this admirable lady helped me getting a taxi. I realized that taking the trains/subway woul´d be very complicated and that I woul´d probably lose my flight. She was very polite, showed me how to call for a taxi and gave me some attention while I waited. Superb!! I thank her very much! Work Location: ERMC Date: 12/14/21 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: Awesome guidance to get where I needed! Work Location: Ermc Aviation Date: 12/13/21 Employee: Terresa Dukhi Airport: Newark Liberty International Airport Experience: My husband and I, senior citizens, were trying to determine how to get to our hotel. Terresa, called the hotel for us only to learn they do not provide shuttle service. She then explained and showed us how to download the app to get UBER service. Before retiring, my career was in Customer Service Management for a large corporation. Terresa, was an example of Customer Service at its best!! Work Location: ERMC Date: 12/13/21 Employee: Tommaso Rossi Airport: JFK International Airport Experience: I’ll never be grateful enough to Tommaso Rossi who helped me out of the worse situation I have ever been in. I stupidly had checked in a suitcase that I was supposed to keep as a cabin luggage. In this suitcase were 3 months of vital medications…And as I was wandering in the airport in total panic, looking for someone that could help me , here comes this young man that probably had noticed that I needed to be helped. I surely did! And not only did he help me through a long (probably more than one hour) stressful and difficult process to recuperate this suitcase (which had no name, no company tag on…) but he did it with the greatest kindness one can imagine. He helped me to stay calm in this very stressful situation: it was really vital medicine ! And on top of it as I had missed my connecting flight he found a hotel and made a reservation for me. So,no, I’ll never be grateful enough to that young man! Thank you Tommaso! Nicole Bacquer (a french woman lost in New-York!)k Work Location: Tommaso Date: 12/13/21 Employee: Tommaso Rossi Airport: JFK International Airport Experience: I’ll never be grateful enough to Tommaso Rossi who helped me out of the worse situation I have ever been in. I stupidly had checked in a suitcase that I was supposed to keep as a cabin luggage. Not only did he help me through a long, stressing and difficult process to recuperate this suitcase (which had no name, no company tag on…) and in which I carried vital medicines but he did it with a great kindness helping me to stay calm in a very stressing situation: it was really vital medicines! And on top of it, as I had missed my connecting flight, he found a hotel and made a reservation for me. So, no, I’ll never be grateful enough to that young man! Thank you Tommaso! Nicole Bacquer (a french woman lost in New-York!) Work Location: Travelers Aid Date: 12/13/21 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: I'm acknowledging Ms. Platellas as she really really saved me big time! On my way to exit the airport, I had briefly spoken to her to ask a question about the taxi wait time. Subsequent to that I walked over to the ride share area where I then realized I lost my wallet. I ran back to the area I last knew I had it and there was Ms. Platellas holding my wallet for safe keeping. She told me I dropped it and she ran around looking for me. My wallet had everything in it and had it not been found, I would've lost out on important events I had happening the next day that I could not re-create. She saved me big time so this acknowledgement is major!! Work Location: ERMC Date: 12/13/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Rosemarie Reyes works for ERMC Aces, terminal C Went way beyond a normal encounter with the public. She helped my husband and I find the right doorway into terminal c where I needed to be wheelchair assisted to my gate at Delta. She went above and beyond her help which aided us in getting where we needed to go on time. She is a wonderful addition to LaGuardia airport. Thank you for employing her. Maura Improta Work Location: ERMC Date: 12/13/21 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: I'm acknowledging Ms. Katerini Platellas and her supervisor Sharice Lavrentis as they really really saved me big time! On my way to exit the airport, I had briefly spoken to them to ask a question about the taxi wait time. Subsequent to that I walked over to the ride share area where I then realized I lost my wallet. I ran back to the area I last knew I had it and there was Ms. Platellas holding my wallet for safe keeping. She told me I dropped it and they both ran around looking for me. My wallet had everything in it and had it not been found, I would've lost out on important events I had happening the next day that I could not re-create. They saved me big time so this acknowledgement is major!! Work Location: ERMC Aviation Date: 12/13/21 Employee: Elisavet Bololis Airport: Newark Liberty International Airport Experience: A kind, compassionate, reassuring, proactive Angel saved my trip when I lost my phone on the sky tram. She approached me, in that she knew I had a problem. After determining my issue, she went into action! She reached out to her team and within minutes, had me back on the train to get my phone! What a comfort to know in a big city that a small community exists to care for travelers like me. I did night miss my flight and had my phone, heading home, relieved by the a professional Angel that cared for me that day! Thank you Elisavet for watching over me in a difficult time! Sincerely, Scott Anfinson Work Location: ERMC Date: 12/13/21 Employee: Rosita Nillaga Airport: LaGuardia Airport Experience: Ms. Rosita was wonderful at helping us find which buses/subways to take to our hotel from the airport. She also let us know about the unlimited MetroCard which has been a lifesaver during our trip. She was very warm, inviting, and almost motherly to us. We were so thankful for her help! Work Location: ERMC - UNIFI Date: 12/12/21 Employee: Stephanie Perez Airport: LaGuardia Airport Experience: Stephanie was a support, she help us with the taxi, and all the things that we need in the terminal of the airport, She was an excellent worker. Work Location: ERMC Date: 12/12/21 Employee: Janie Westfield Airport: JFK International Airport Experience: As the passenger's son, I want to recognize Janie for her above and beyond efforts to make sure that my mother got a safe ride home. Janie contacted me multiple times by phone to update me on the status of the ride until my mother got into the arranged limousine. Janie thank you for your exceptional customer service. Work Location: ERMC Aviation Date: 12/12/21 Employee: Allison Wilson Airport: JFK International Airport Experience: Due to flight issues, I had to find hotel accommodation. Allison was so kind to show me the ‘hotel kiosk’ + explain how it works. She also guided me to the PCR test centrum and where to find a taxi. She did this in the most kind and friendly way, took her time to explain and turned the issue into a great customer experience! Thank you so much ALLISON WILSON. You set the bar! Work Location: ERMC Date: 12/12/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Rosemarie was extremely polite and informative. This is our first trip to NYC and what an amazing first impression. She was extremely helpful and walked us through the process of getting from LGA to Manhattan. What a relief to be greater by such a wonderful and professional lady. I hope all travelers needing assistant can have Rosemarie help them . Work Location: ERMC Aces Date: 12/12/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: It was nice to see a smiling face after a long flight. Work Location: Ermc Date: 12/12/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Good assistance for older people, respectful friendly. Work Location: ermc Date: 12/12/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Helped me sort out the mess with my uber thar was waiting for me in terminal B Work Location: ERMC Date: 12/12/21 Employee: Jose Ramirez Airport: LaGuardia Airport Experience: Greetings, Mr. Ramirez was very helpful by selecting an SUV taxi that would fit all our heavy pieces of luggage. He provided us with valuable info once in JFK. After I offered cash for tips, he respectfully declined by referring to company policy. I command Mr. Ramirez for his professionalism and amiable manners, and nominate him for a well-deserved reward. Regards, Souley Work Location: ABM Taxi Dispatch Date: 12/12/21 Employee: Monroe Williams Airport: LaGuardia Airport Experience: I had dropped my DL and had no other ID…he kindly found it in the Uber area. SAVED MY TRIP and just SAVED the DAY. 10000000stars for Monroe. Work Location: ERMC Date: 12/12/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: She heard I had lost my ID and she had heard someone on the radio….she called and it was mine. Found in the UBER area…she walked me personally down there and was just the best. I wanted to cry and hug her. 10,000 stars for Darlene. Work Location: ERMC Date: 12/11/21 Employee: Roslyn Whitell Airport: Newark Liberty International Airport Experience: Roslyn (badge # 21371263) was so kind and helpful with assisting my mother and I to our designated taxi even though she was not on the clock. She was saying goodbye to her colleagues for the day and saw that we needed help, so she walked us where to go. Thank you Roslyn, happy holidays!! We wish there were more Roslyn’s in the world! Work Location: ABM Date: 12/11/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I'm about to turn 86 next month the only help I needed was to print out my ticket because my glasses fogged up and this angel came to my aid. Work Location: ERMC Date: 12/11/21 Employee: Chanel Nkouka Airport: Newark Liberty International Airport Experience: He was exceptionally helpful and courteous. Very pleasant with a great smile! Love the “red jacket” team at EWR! Work Location: ERMC Date: 12/11/21 Employee: Lorraine Smith Airport: JFK International Airport Experience: Flying alone, RT PCR not valid and the airline isn’t picking up their line. Decided to stay the night before the flight. Found Lorraine as helpful as possible. Very knowledgeable of things around, gave enough information about hotels nearby… just so friendly and helpful. Very grateful for this girl. Work Location: ERMC AVIATION Date: 12/11/21 Employee: Janie Westfield Airport: JFK International Airport Experience: Flying alone, RT PCR not valid and the airline isn’t picking up their line. Decided to stay the night before the flight. Found Lorraine as helpful as possible. Very knowledgeable of things around, gave enough information about hotels nearby… just so friendly and helpful. Very grateful for this girl. Work Location: ERMC AVIATION Date: 12/11/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Very nice person very helpful, trys to help many people very good customer service. Very polite and funny. Work Location: Ermc Date: 12/11/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: She help me and all my friends to get metro cards and give good directions for taking metro to Manhattan. Work Location: Ermc Date: 12/11/21 Employee: Tomasso Rossi Airport: JFK International Airport Experience: We arrived at JFK with our 3-year-old boy and 4-month-old baby and we had many problems filling out an online form that the Spanish ministry required and without which we could not board. Tomasso handled the situation with admirable patience and dedication. if it is not because of him, we lose the plane. thank you very much Tomasso Work Location: Travelers Aid Date: 12/11/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: We had just landed at LaGuardia airport and were trying to find our way through the mass transit system from the airport to our hotel in mid-Manhattan. Geraldita proved to be an angel by showing us how to buy a metro pass for our entire stay and gave us accurate information about the route and transfer to our destination. We could not have hoped for a better introduction to New-York City. Kudos to Geraldita and her colleagues for their much needed help. Work Location: ERMC Date: 12/11/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Great with crowd control, yet found time to assist me with directions. Very approachable Work Location: ERMC Date: 12/11/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: We were struggling finding the right bus and how the Metro Card works, and Darlene was really good assisting us. She was really good explaining how the metro card works and how to take the bus. Excellent customer service! Work Location: ERMC Date: 12/11/21 Employee: Elizabeth Perry Airport: JFK International Airport Experience: Great attitude, outlook and very helpful! Work Location: ERMC Date: 12/11/21 Employee: Lettsann Boland Airport: JFK International Airport Experience: Fantastic attitude, very helpful! Work Location: ERMC Date: 12/11/21 Employee: Rose Marie Reyes Airport: LaGuardia Airport Experience: Rose Marie was a huge help in helping us get from the Airport to the city. Our normal form of transportation wasn’t running due to the pandemic and she explained and showed via google maps how to get from the airport to our hotel! She then helped us get a metro card and explained the process for when we got off the bus! Work Location: ERMC aces Date: 12/10/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: With no shuttle bus services available, we were at a lost of what way would be the easiest and most cost efficient means to our hotel from LaGuardia Airport. Rosemarie told us all of our options and rates and such. Then she gave us some economical Uber tips. She then want out of her way to personally walk us over to where that specific pick up location was located. On the walk over she offered and helped an elderly lady with her bags that she had been dragged. She went above and beyond to help us and that, unfortunately & sadly, is not the case of the world. We appreciated her help so much. Thank you for your kindness and dedication. Work Location: ERMC Date: 12/10/21 Employee: Janie Westfield Airport: JFK International Airport Experience: We were so fortunate to be served by janie at the airport. She was so helpful og nice to us. Work Location: ERMC Date: 12/10/21 Employee: Elisavet Bololis Airport: Newark Liberty International Airport Experience: Elisavet was so helpful and caring. Always friendly and gave us the exact information in a very easily way. We thank her as it was our first time using the airtrain and she was a huge light for us. Work Location: ERMC Date: 12/10/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Rosemarie was courteous, kind, caring, and knowledgeable in her actions as she assisted us in connection with our Uber. I am very much wishing the places we visited yesterday in NYC had customer service at the level of Rosemarie…this city would be a much better place. Please reward Rosemarie at the highest level available…she deserves it!!!! Work Location: ERMC ACES Date: 12/10/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: A big help finding our uber, sweet sweet lady. Work Location: Ermc Date: 12/10/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: I was very confused about where to find my mother’s arrival gate and she helped me find the correct gate, terminal, baggage claim and to direct me to the correct bus to get there. She was kind and friendly as well! Work Location: ERMC Date: 12/10/21 Employee: Michael Cary Airport: JFK International Airport Experience: My name is PrayGod Nnko, I am with Thomas Ntiga, going to Miami, we missed the flight and got confused a bit. Then we met this wonderful man, his name Carey, he showed the real customer service and I appreciate for his assistance on our situation. I highly recommend Mr Michael Carey for his kindness and care. Sincerely yours PrayGod Nnko Work Location: ERMC Date: 12/10/21 Employee: Janie Westfield Airport: JFK International Airport Experience: Ladies, gentlemen, This is to officially thank Janie Westfield who was so helpful to me after I arrived Dec 3rd at JFK after dark and a long tiring trip from CDG via TGV train of 3+ hours and I am 77 years old. My granddaughter had to catch an earlier flight out of JFK and left my car in the lot, she texted me the coordinates but I was concerned about roaming around ! Janie described the location to me very well, also gave me a card with a phone number I could call if needed. It was most reassuring, I thank her again and thank you for hiring kind people. Happy and safe holidays to everyone. Best regards, Alyette Mosleh Hamedani Work Location: ERMC Date: 12/10/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: This woman is great with passengers, gives undivided attention ,very approachable Work Location: ERMC Date: 12/10/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Rosemarie Reyes from ERMC Aces was a wonderful agent. My phone died but she helped me find the Lyft driver after I had to go back to the terminal to charge my phone. I notice howShe was extremely pleasant with me and other passengers. She is a ""keeper" - make her a manager! Work Location: ERMC Date: 12/10/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: My experience was very positive, she not only helped me get a car service, she also helped with a coupon.I feel she went above and beyond the call of duty. Work Location: ermc Date: 12/10/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda Sharif was welcoming and so kind to answer my questions. She even shared in small talk with me. I am from a small city in Indiana, Syeda made feel at home in the big city! Work Location: ERMC Date: 12/10/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Ms Reyes was very helpful to me. She helped me navigate the fare machines. I was given very specific instructions on how to get to 42 street. She actually walked me to the machine. Then she told me exactly how much money I would need to get there. She accompanied to the bus to ensure that I got the right one. While trying to service my request, there were several others trying to get her attention. She cheerfully asked people to wait as she serviced us one at a time. She was polite, courteous, and informative. No one was made to feel that they were an imposition. I believe that this young lady is an asset to your company. I have rarely felt such warmth from the service industry while in New York. Most times I have been met with an abruptness that makes me want to retaliate. Kudos to Ms. Reyes. One of the best! Tell her that I said so. I was coming from Midway in Chicago. Work Location: Customer Experience Aviation Department Date: 12/9/21 Employee: Monroe Williams Airport: LaGuardia Airport Experience: Monroe was super helpful bringing my bags across the street to get picked up. Work Location: ERMC Date: 12/9/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Extremely courteous lady, helped with directions. Enjoyed talking to her. Work Location: Ermc Date: 12/9/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I was waiting about 20 min for my uber, she saw I was getting annoyed she came to help me. As soon as she looked at the app. she discovered it was the car right in front of me. She was a lifesaver. Work Location: ERMC Date: 12/9/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: I write to commend Geraldita Leonov to you for her gracious, kind help to me today. I arrived at LGA today on DL flight 526 from Atlanta. It was my first time back in the city since March 2020. With all the changes, I was having trouble determining where to meet the car service that was supposed to pick me up. Geraldita gave me directions but when she realized I was still confused she walked me to the pickup location. What a sweet and unexpected pleasure to have some one as nice and courteous as Geraldita to help me navigate all the confusion caused by the construction. You should be very thankful to have here as an employee and an ambassador for your city. Please give her my sincere thanks. All the best, Joel Mercer Work Location: ERMC Date: 12/9/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Big help give precise directions, good customer service. Work Location: ERMC Date: 12/9/21 Employee: Bigue Ndao Airport: LaGuardia Airport Experience: I couldn't figure out where the car I had ordered was waiting for me because of all the construction at LaGuardia. I had the good fortune to ask Bigue for help, and, rather than just explain where to go, she took my largest suitcase and led me to the place. She was knowledgeable, helpful and kind. Work Location: ERMC Date: 12/9/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: Geraldita helped me know how to get on the right shuttle so that I can get to my rental car. She was very helpful and eased my mind because I was completely confused about where to go. Work Location: ERMC Date: 12/9/21 Employee: Quadasha Peterson-White Airport: Newark Liberty International Airport Experience: I boarded the Airtrain on P3 Platform, and realized I had forgotten my phone in the rental car. I got off the airtrain and left my backpack on the seat accidentally. I realized it as soon as the door closed. Georgette Ross immediately came up to me and offered her help. She radioed to the Terminal A platform with the car number and description of the backpack. Quadasha Peterson retrieved the backpack and radioed back stating that it would be held for me. Georgette provided my description and whom to speak to, and upon arriving to Terminal A, Quadasha handed me my backpack. What a wonderful couple of people who helped me in my forgetful mood of a tiring business trip. I cannot thank these two enough for their kindness. These two should be commended for their generosity and kindness. I hope to see then again on my next trip to Newark. Work Location: ERMC Date: 12/9/21 Employee: Laura Berry Airport: LaGuardia Airport Experience: I had to wait over two hours in baggage for a friend to arrive on a different flight. There was nowhere to sit. Laura somehow found a folding chair for me. Very kind and helpful. Work Location: ERMC Date: 12/8/21 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Hi, I am writing to share my experience at the LGA airport and say thank you to your employee Muhammad Anwar. When I was looking for my driver but lost at terminal B, he kindly showed me the way and I really appreciate his help. All the best, Xinyuan Work Location: ERMC Date: 12/8/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Kudos to Rosemarie Reyes with ERMC ACES at LGA A B C (D) She took personal care of our transportation needs when we were stood up by Carmel Car! Caryn Wachsler Work Location: ERMC Date: 12/8/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: We just got back from vacation, she saw us negotiating with our daughter to put her coat on who was reluctant. She somehow persuaded her to wear the coat. Very nice person Work Location: ERMC Date: 12/8/21 Employee: Elizabeth Perry Airport: JFK International Airport Experience: Perry was superb, communication issues meant we couldn’t contact our Limo pick up driver and our party of 6 were getting distressed. As we poke with her we were immediately calmed, she took total control in a calm, professional and efficient manner, contacted our driver and got us on our way in a matter of minutes. She is a superstar. Work Location: ERMC Date: 12/8/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Very informative gave useful assistance. Very good people relations. Work Location: ERMC Date: 12/8/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: A really good person, awesome customer service skills Work Location: Ermc Date: 12/8/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda was extremely helpful & kind. Helped me with my bags and guided me on best way to reach my destination. It was surprising how energetic and warm she was. She saw my bags and figured out I am not from NYC and am flying home. Suggested me places to visit on a time budget. Extremely warm. Thanks, Syeda Sharif! God bless Work Location: ERMC Date: 12/8/21 Employee: Georgette Ross Airport: Newark Liberty International Airport Experience: I boarded the Airtrain on P3 Platform, and realized I had forgotten my phone in the rental car. I got off the airtrain and left my backpack on the seat accidentally. I realized it as soon as the door closed. Georgette Ross immediately came up to me and offered her help. She radioed to the Terminal A platform with the car number and description of the backpack. Quadasha Peterson retrieved the backpack and radioed back stating that it would be held for me. Georgette provided my description and whom to speak to, and upon arriving to Terminal A, Quadasha handed me my backpack. What a wonderful couple of people who helped me in my forgetful mood of a tiring business trip. I cannot thank these two enough for their kindness. These two should be commended for their generosity and kindness. I hope to see then again on my next trip to Newark. Work Location: ERMC Date: 12/8/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: We had just arrived at LaGuardia and had another member of our party joining us from terminal A to meet our car. Rosemarie spotted us and immediately offered to help. She even Directed our other party via FaceTime on how to quickly join us at terminal B and stayed with us while we made sure that everyone got to the same place. She is so friendly, warm and helpful and certainly went above and beyond. We can’t thank her enough - without her help our trip would have been off to a chaotic start. Ms. Reyes is amazing! Work Location: ERMC Aces Date: 12/8/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Rosemarie recognized we were unfamiliar with our situation and came immediately to our aide. We had passengers from two terminals trying to meet ground transportation. She made it work out with graciousness and hospitality. Work Location: ERMC Date: 12/8/21 Employee: Bigue Ndao Airport: LaGuardia Airport Experience: Bigue was a joy and so helpful. It's been three years since using my MetroCard and Bigue helped us navigate the entire process and took us to the machine outside to get the tickets. She helped us until we got on our bus. She took the time and we say thank you for her wonderful customer service! Work Location: ERMC Date: 12/8/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: We just arrived from Nashville TN and had no clue how to get from LA Guardia to our hotel at Times Square. Didnt want to pay Uber price.. Rosemarie helped us look up the route, buy our 7-day transit passes, then led us to where we needed to catch the bus. She was so friendly and upbeat and refused to take a tip when we tried to thank her for all her help. Great employee Work Location: ERMC Date: 12/7/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha helped direct us to where we could walk to P4 when our flight arrived late in the evening. Work Location: ERMC Date: 12/7/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: Very kind and talek the airport snd new renovations and us to taxi service Work Location: ERMC Date: 12/7/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: excellent service and unbeatable treatment, she was incredible !!! Work Location: ERMC Aces Date: 12/7/21 Employee: Steven Koffa Airport: Newark Liberty International Airport Experience: After a long international flight that was diverted, I had missed my connecting flight and was exhausted. I had to re-check my luggage for the new flight and Steven saw that I was using a crutch because of a knee injury. I didn’t even have to ask for help. He approached us and helped us get ahead in line so I didn’t have to stand for too long on my injured knee. He even carried my luggage for me afterwards. He was super helpful and really nice guy. Thanks Steven! Work Location: ERMC Date: 12/7/21 Employee: Steven Koffa Airport: Newark Liberty International Airport Experience: We were waiting in line and didn’t expect anything. Steven came to us offering us help in order to get new tags for our luggages since we missed our connecting flight. We were already booked on the new flight, but just needed a new tags. My partner was on a crutch and he insisted to help us stating that he would do the same for everyone else as well. We felt bad because he did have to take a lot of heat of from other customers who were waiting in line. He reaffirmed us that it was okay and assisted us all the way until our luggages checked onto our next flight. He didn’t have to offer us help since my partner was not on the wheelchairs and was able to walk on a crutch, but he did. I was impressed how well and calm he handled the situation while other customers who were kind of rude as we were helped. Thank you again for assisting us. We really appreciate your assistance and I hope that some of these customers will learn to be a little more patience and kind. Work Location: ERMC Date: 12/7/21 Employee: Venessa Tejeda Airport: LaGuardia Airport Experience: For our first time to come to NYC together, as we wanted to experience a NYC Christmas for the first time as a married couple of 34 years, our first experience of Christmas was with Venessa’s extraordinary hospitality and seemingly going out of her way to give us directions to get to our bus, teach us how to use MTA, and then to again guide us in the direction we should leave the airport. It started our NY.C Christmas with a special first gift! (And our time in NYC was very special) Work Location: ERMC Date: 12/7/21 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: When I called the company with which I had booked a shuttle out of LGA, they informed me that all shuttles had been cancelled, leaving me with no way to get home. Kavita saw me talking on the phone and noticed I was clearly nervous and upset. She called the company again for me and managed to get them to clarify my reservation, confirmed that the shuttle was on its way, and perfectly explained how to get to the part of the airport where I'd be picked up. She was incredibly nice and kind without making me feel stupid for needing a little help. She deserves so much praise, especially for watching out for young women traveling alone and making them feel safe! Work Location: ERMC Date: 12/6/21 Employee: Berkely Smith Airport: Newark Liberty International Airport Experience: I want to pass on my thanks to Berkeley Smith at Newark NJ airport for his excellent help while we were there. He is with ERMC and was working in Terminal C. We were searching for how to find where to sign up for the TSA Clear program and were having trouble finding it. We asked Berkeley for help and he was very friendly and provided excellent directions for where to go that worked perfectly. We followed his directions and got to the right place with no problems. We got signed up with no problems. As you know, the Newark airport is very confusing. We would not have been able to navigate our way through where to go without Berkeley's help. We backtracked his directions and when we saw him again, I thanked him for his excellent directions and wonderful help. I wanted you to know how helpful he was as well. Thanks! Work Location: ERMC