Date: 10/12/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: I just wanted to say that I was in a hurry coming through LGA and was totally lost and a little panicked and was helped by Angela Nerbel in Terminal C the other day. She helped calm me down and pointed me in the right direction to ensure that I was able to continue my travels. Most of the time, I breeze by terminal greeters and guides, and this was the first time (while dealing with a family emergency) that I ever stopped and was REALLY helped by someone in an airport. Not only did Angela take the time to guide me to my destination, but she was kind and concerned enough to ask me how I was after I blurted out that I was in the middle of a family crisis. She seemed truly concerned about how I felt and not just passing me on to the next attendant, terminal, gate, flight, etc. I'd like to say thank you to her, again and ensure that someone at the terminal knows what a wonderful job she does. Best, Eric Rathgeber New Haven, CT Work Location: ERMC Date: 10/11/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful to me and my husband at the P3 station at Newark Liberty Airport. He was extremely professional and friendly. Work Location: E.R.M.C Date: 10/11/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was so pleasant and respectful. He made sure we understood the airport shuttle service and helped us with directions to our airline. Luis definitely created a sense of comfort for our family. We appreciated his calm nature and willingness to help. Work Location: ABM Date: 10/11/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was very nice she came over to us a few times to ask if we needed anything a very nice person Work Location: ERMC Date: 10/11/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: She give me a lot Information about restaurants, hotels and how can I take the bus routes to arrive safe. I’m really appreciate the help that she give me. Work Location: ERMC Date: 10/11/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela's customer service was excellent and professional! Work Location: ERMC Date: 10/11/20 Employee: Ann Evans-Spence Airport: Newark Liberty International Airport Experience: I got off the wrong train stop and was very confused where to go. Ms Speake approached me and assisted me. She was very friendly and very helpful. She also helped me with a personal problem. Work Location: ERMC Date: 10/11/20 Employee: Jussine Woodward Airport: Newark Liberty International Airport Experience: Jussine was amazingly helpful to everyone who needed assistance. She was a remarkably kind energy. I said “that’s the kind of employee you want on your team”. Very grateful for Jussine! -Nick Mayo 917 239 0388 Work Location: ERMC Date: 10/10/20 Employee: Tibizaid Arboleda Airport: LaGuardia Airport Experience: In the middle of Covid pandemic, Tibizaid made me feel very safe. She was cleaning seats every 15 minutes, the bathroom was so clean. She was doing all that with a beautiful smile on her face. Thank you for your service, Tibizaid! Work Location: ROMA cleaning services Date: 10/10/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: As a weekly traveler to Newark, Adam has been a face I come to recognize and look forward to seeing each week. In my early trips, not really knowing where I was going was a bit intimidating. But seeing the Red Coats and getting their insight and help made learning the airport and how to navigate it easier. Thankful for the help- keep up the great service. Work Location: ERMC Date: 10/10/20 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Muhammad was very friendly and eager to offer assistance when I clearly looked confused trying to figure out where to go for an Uber pickup. It was a long day of traveling on my first trip flying during covid, and he was very nice. Even though he was wearing a mask you could tell he was smiling and happy to assist others. Thank you, Muhammad! Work Location: ERMC Date: 10/9/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: What a wonderful employee and better yet person Luis is! So very kind and informative! An asset to your company for sure! Work Location: ABM Date: 10/9/20 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: Very kind supplied us with chairs and sanitizer package. Would not accept a tlp Work Location: ERMC Date: 10/9/20 Employee: Rosita Nillaga Airport: LaGuardia Airport Experience: My son was delayed picking me up today. by an hour. MS. Nillaga was extremely courteous and found a chair for me indoors while I waited. She is a great ambassador for Laguardia Airport. Work Location: ERMC Date: 10/9/20 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: My son was an hour late picking me up. Ms.Chugani was kind enough to find a chair so I didn’t need to stand. She is a credit to La Guardia Airport. Thank you Ms. Chugani. Work Location: ERMC Date: 10/9/20 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: I’m handicapped and Filemon made me feel so welcomed in NYC! He gave really great directions to get to the enterprise rental car company since we were lost and spent hours in LGA! His hospitality meant wonders! Thank you so much!! You’re the man! Work Location: ERMC Aviation Date: 10/9/20 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: I traveled along with my five-month-old and I was very stressed out and I need someone’s help and he not only helped me and show me where to go but he walked me over and he helped hold my bags very sweet and he made sure I was taken care of show me where I need to go to get picked up he was a very nice guy very respectful and you can tell he’s just a very hard worker will definitely fly Laguardia again Work Location: ERMC Date: 10/9/20 Employee: Jussine Woodward Airport: Newark Liberty International Airport Experience: Jussine was excellent. I arrived at 11:30 PM and wasn't sure how to get around. Jussine was enthusiastic and incredibly helpful in directing me towards the rental car agency. Work Location: ERMC Date: 10/8/20 Employee: Kayla Reed Airport: Newark Liberty International Airport Experience: Kayla provided me with excellent directions. She made sure I understood her clearly, made friendly hand gestures, and even provided me with extra information in regards to my travel. Although she had on her mask, I could tell that she was smiling with her eyes which made the interaction even better. Great way to start my trip! Work Location: ERMC Aviation Date: 10/8/20 Employee: Monroe Williams Airport: LaGuardia Airport Experience: Mr. Monroe Williams was a ray of sunshine for me today at LGA! I always dread transiting thru NYC and today I had to go from LGA to JFK to catch my international flight. Mr. Williams not only helped me find a baggage cart, he helped me load my massive 3 suitcases onto the cart and directed me to the Rideshare pickup area. He even gave me a Port Authority COVID kit with masks and hand sanitizer! He was courteous, friendly, warm, helpful, attentive, and cheerful, which I really needed today after a stressful morning. God bless him and may he continue to be a light to all passengers in Terminal D! I really hope I see him again. Thank you, Mr. Monroe Williams!! Work Location: ERMC Date: 10/7/20 Employee: Monroe Williams Airport: LaGuardia Airport Experience: I would like to sincerely thank Monroe Williams for assisting me with ground transportation, my bags, and I had 3 heavy bags, providing a chair, and just be courteous and kind—even when I was leery. My shuttle service to CT was delayed for two plus hours, but with Monroe’s assistance I was in a car and on my way home in less than 30 minutes. Thank you again and again Mr. Williams. Work Location: ERMC Date: 10/7/20 Employee: Monroe Williams Airport: LaGuardia Airport Experience: This was our first time traveling to LGA and having rental car reservations. We had no clue where we were going. We started out at Terminal D and walked to C. We were looking to the kiosk when Mr. Williams asked if we needed any help. We told him we were looking for thrifty car rental and he showed us where we needed to go, carried on a conversation with us and even ran ahead to stop the shuttle bus. Fantastic service! Super friendly! Work Location: ERMC Date: 10/7/20 Employee: Efraín Carrero Airport: LaGuardia Airport Experience: I was enjoying the new LaGuardia terminal and realized the ground transportation had probably changed too. I went to the kiosk but had trouble finding the details I needed. Mr. Carrero stepped over and got me the answers. A moment later, while I was buying my metro card, he was walking by and offered additional assistance. This level of service is a great complement to the wonderful new LaGuardia facilities. Work Location: ERMC Date: 10/7/20 Employee: Merva Mighty Airport: JFK International Airport Experience: This note is to commend and thank Merva Mighty for her extraordinary service near the end of my stressful travel day. Her combination of compassion, caring and knowledge (with rapid response) made it possible for me to walk with my large luggage, also find a cab at a late hour and contact my family -- all that seemed impossible at the moment to me. Merva's obvious experience exuded confidence and solid support for me and done while she maintained the safety rules of this unusual time in our world. Thank you Merva Mighty.-- You made my day and I am sure for others. You are an asset to your company and to the community and a Blessing to the world. Work Location: ERMC Date: 10/7/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Very complete with his assistance. I was amazed at how thorough he was and how necessary ALL his information was! Work Location: ERMC Date: 10/6/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Hello! Can I say that Luis was awesome. I had not traveled for a while due to COVID. I asked inside and was told the purple and red buses were right outside. NOT they do not exist. Luis saw me and another gentlemen standing there again on his second round. He came off the bus came over and asked us where we needed to go and proceeded to let us know the new set up. He was so nice and informative. I would have pretty much stood there quite a bit more v4 I would have truly realized bc of no good i do there - signs need removed. He was so helpful and had such a great attitude and his personality especially with traveling at this time. He had his mask on and did everything SO GOOD. I WAS SO HAPPY WITH HIS SERVICE TO ME AND HE WAS A TRUE STAR. I COULSNT BE HAPPIER WITH MY EXPERIENCE INTO LGA. Thank you Luis!!!!! Youre such a kind and happy person and you made my day. Take care!!! Work Location: ABM Date: 10/6/20 Employee: Monroe Williams Airport: LaGuardia Airport Experience: Mr. M. Williams’s was very courteous and kind while we waited for our transportation. He was/is an excellent representation for ERMC and the excellent services rendered daily. Work Location: ERMC Date: 10/6/20 Employee: Lauriston Annie Airport: LaGuardia Airport Experience: Thank you Lauriston for helping me to get the bus M60 at LaGuardia Airport. Lauriston I appreciate your help to get a Metro Card and get your assistance for the directions. Work Location: ERMC Date: 10/6/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: I had just landed in Laguardia, never been to NYC, looking lost as ever. I had to get to Brooklyn. My friends told me to take and uber but after looking at those prices, I was like HECK NAAAAH. Like I stated earlier, I have never been to NYC and was quite nervous about the train system, but then I thought, I used to live in Seoul, South Korea and if you can navigate there, you can navigate ANYWHERE!!! While still looking like a lost ass puppy, Faizan came up to me and and asked if I needed any help. I was taken care of from that moment on. He explained everything I needed to know and assured me that I would be ok. Thank you so much Faizan. I would probably still be lost as ever if you had not helped me out. -Morgan Work Location: ERMC Date: 10/6/20 Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: During my most recent business related trip, I had the pleasure of interacting with Ms. Sharon McDuffie-Pagan. Ms. McDuffie-Pagan went above and beyond in assisting me and made certain my concern was addressed. Awesome employee! Susan C. Smith Work Location: ERMC Date: 10/5/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha Walker was tremendous in giving quality service , I took the NJT from New York to EWR late at night and I was very tired and that’s when I ran into iesha I needed to find out where can I get to a hotel shuttle and what terminal I should be in for the morning of my flight and the times that will be recommended from the air train to my gate thank you for taking the time out showing me and telling me the details Work Location: ERMC Date: 10/5/20 Employee: Ashok Kumar Airport: Newark Liberty International Airport Experience: The representative was very helpful. He helped me identify where United’s international counter was. I was supposed to have had a flight to Costa Rica this morning but it got canceled because my Covid test was invalid. He helped direct me to United’s information services area to find Covid testing sites in the area. He also directed me to a place where I could inquire about storing luggage. The agents knowledge of the airport and services was outstanding. Work Location: ERMC Date: 10/5/20 Employee: Maria Sotelo Airport: Newark Liberty International Airport Experience: My wife Janice and I arrived at the platform 10 seconds too late to get on the tram to P4. Maria came over to us and we had a pleasant conversation as we waited for the next train. Maria couldn't have been more cordial or polite. She is a wonderful person. Work Location: ERMC Aviation Date: 10/5/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Great service.She helped me when there was nobody else there to help.She took the time a made sure my needs was fully met. GREAT WORK! Work Location: ERMC Date: 10/4/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was a very safe & responsible driver. He goes the extra mile & communicates with his people. If ya aren’t from NYC, let’s just say this: LGA switched up everything. It’s completely different. Even though i’m from here, it’s still confusing and he was not shy to ask me if i was lost or needed help. Made the effort and i acknowledge it. Thanks Luis! Work Location: ABM Date: 10/3/20 Employee: Muhammad Aminas Airport: LaGuardia Airport Experience: Muhammad wa very helpful to me as I arrived in LGA and was trying to figure out where tot go to meet my Uber ride. He made a confusing situation much easier....thank you Work Location: ERMC Date: 10/3/20 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon went above and beyond to help my friends and I. He is an example of great work ethic and willingness to be of help. Because of him we are getting to our destination as quickly as possible. Thank you for hiring him and he deserves lots of recognition. Work Location: ERMC AVIATION Date: 10/3/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I walked off of the AirTrain and realized I left my phone. At the last sec, a couple picked it up and saw me running for it. They gave it to Adam at the P4 Station and he patiently waited to return it to me. I am beyond grateful to all of the staff who communicated and worked to return my belongings and assist in directing towards an amazing journey. Adam should be running this place! Work Location: ERMC Date: 10/2/20 Employee: Bertha Malasuel Airport: Newark Liberty International Airport Experience: I’m a passenger flying from LA to NY. I have trouble getting back to home, and Bertha helped me out with great patience and all details I need to know. She is one of the best customer service specialists I have ever met. Really appreciate her help! I might misspell her last name, so to ensure that it’s the right person to be nominated, I just write down her badge number: #6300503040. Work Location: ERMC Date: 10/2/20 Employee: Victoria Razhkova Airport: JFK International Airport Experience: I would like to express my deep gratitude to Victoria Razhkova, employee of the organization "Traveler Assistance at John F. Kennedy Airport". On September 29, I took a transit flight from San Francisco to Moscow via New York. The problem was that I didn't speak English well. I had to solve several issues: find my terminal and fill out a declaration before departure. I don't know where or how to do this. A wonderful employee of your organization, Victoria Razkova, came to my aid. She helped me solve all my problems. She is an incredibly open and kind person. I am very glad that I met her. Thanks to the fact that your organization has such a wonderful employee in the person of Victoria, I have solved all my problems related to the flight. Take care of such employees! Such people are very rare! Work Location: Travelers Aid Date: 10/2/20 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: This was my first visit to LGA, and I had to transfer to EWR. Being from Texas, I had zero clue about how to transfer both cost and time effectively. This gentleman, Mr. Filemon Domingo not only helped me with finding the best possible route that serves my purpose, he took the extra step of giving me his metro card, which indeed saved some time for me. I am writing this review from EWR airport, and I can confidently assert that without Mr. Domingo's help, my journey wouldn't be half as smooth. Apart from his professional commitment, he is very genuine and one of the sweetest person I have ever met. I would like to express my gratitude to him, and would also like to see him getting recognised by his employers for the outstanding energy he brings and the smile he puts to people's face. Thank you once again, Mr. Filemon Domingo. Work Location: ERMC AVIATION Date: 10/2/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I wanted to nominate Mr. Luis Rueda for his amazing customer service. My godmother and I had gotten off on the wrong Terminal and got lost trying to get to our Main terminal which was B. We asked one of the staff members from the airport how to get to terminal B, they had told us we needed to take a shuttle to get to the other side. We were on our way to the shuttles, still looking a little lost until we saw this bus pull up and we decide to ask the gentleman man who was Mr. Luis Rueda if he goes to Terminal B. Mr. Rueda as friendly as could be assure us, that he indeed was going to terminal B and would let us know when we got there. Our experience went from lost and being afraid of missing our flight to being assured that we were in good hands. When we got to Terminal B Mr. Rueda let us know that we had arrived, and we got back on track to where we needed to go. I really appreciate the help and great customer service Mr. Rueda provided and wish him the very best. Work Location: ABM Date: 10/1/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha helped me find my way on the AirTrain. She has a wonderful personality and was very helpful! Work Location: ERMC Date: 10/1/20 Employee: Nilda Mercado Airport: Newark Liberty International Airport Experience: My family and i were lost and don’t know where to go, and ms Nilda help us a lot , she was really nice to us and when we get back again she helped us again, really nice. Work Location: ERMC Date: 10/1/20 Employee: Cloy Wallace Airport: LaGuardia Airport Experience: I fly into LGA and had arranged car service to pick me up in advance. I followed the signs to the new pick up area for car service but the car was not there. I received text messages from the car service agency to be picked up elsewhere- though the airport has it very clearly designated where to pick up passengers. Cloy saw that I was standing there having a hard time in the waiting area. He approached me to offer help and went way above and beyond to help me. He communicated with the car service and advised them where to go for the pick up- he waited with me until they arrived. He was totally professional, kind and helpful. He is an exemplary employee. Work Location: Allied Universal (PTM) Date: 10/1/20 Employee: Monroe Williams Airport: LaGuardia Airport Experience: I flew into LGA without any prior arrangement for ground transport, beczuse a year ago, I utilized one of LGA's contracted Shuttle services; however, I was informed then that NY/NJ Port Authoritu provides free shuttle for passengers traveling via either airport. I waited for at least 15 minutes for the I formation Desk to be manned. Then Mr Monroe came. I asked him if he was going to be at the Information Desk and I inquired about the supposed Free shuttle. Before he settled in his backpack, he peovided me the Bus route number to take, where to exit, and where to pick-up the rail service. He also provided info on the MTA ticket purchase, how much the ticket costs, and how it works. The information was crucial because it hasbeen 7 years since I left NYC and a whole lot has changed with ground transportation. Mr Monroe, unlike many Customer Service Representatives whom I had to dealt with during my travels, is a good-natured person. Work Location: ERMC Date: 10/1/20 Employee: Virginia Moreno Airport: JFK International Airport Experience: I came back to New York from Los Angeles after being away for some many years and was completely lost and didn't know to get to the airtrain or how or where to take it. I went to the welcome center where Virgnia provided the info I needed and pointed me in the right direction. Work Location: ERMC Date: 10/1/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: When I came up the escalator from car rental to P3 station, Adam immediately greeted me and asked me how he could help. He directed me to exactly where I needed to go. As a frequent flyer business traveler, I must say that it is refreshing to have people like Adam stationed around airports to assist. Thanks for having them! Work Location: ERMC Date: 9/30/20 Employee: Ericka Rankine Airport: Newark Liberty International Airport Experience: I was running late for my flight and was unable to find my gate. Ericka saw me scrambling through the airport and offered to assist me. Thanks to her I made it to the gate on-time to board my flight. I tried to tip her for assisting me but she refused it and told me she was doing her job. She was so polite and the customer service she offered is second to none! I think she is an exceptional worker that genuinely cares about the people she comes across on a daily. Work Location: ERMC Date: 9/30/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful and professional Work Location: ERMC Date: 9/30/20 Employee: Jesusita Melo Airport: JFK International Airport Experience: He sido atendido con muchísima amabilidad nunca en los años de vida 74, había recibido un trato igual o que se le pareciera I have been treated with great kindness never in 74 years of life had received equal treatment or it seems Work Location: ERMC Date: 9/29/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: excellent service excellent kindness and respect and very helpful thank you Mr. Luis Rueda ;) Work Location: ABM Date: 9/29/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was very informative, patient and helpful! Held me find my way. Work Location: ABM Date: 9/29/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis helped me get on the right bus. He went out of his way. Work Location: ABM Date: 9/29/20 Employee: Ericka Rankine Airport: Newark Liberty International Airport Experience: My experience was awesome! Work Location: ERMC Date: 9/29/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: She was very friendly and helpful to me Work Location: ERMC Date: 9/28/20 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: I am so appreciative of Muhammad's commitment to helping travelers who pass through the luggage pick up in terminal D. He showed a genuine interest in helping my father, who was traveling solo through the maze that is LGA, reach his next destination in the easiest way possible, while offering several options. Many thanks for your help, Muhammad! Work Location: ERMC Date: 9/28/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Super helpful and informative. Made my travel that much easier. Work Location: ERMC Date: 9/26/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: After getting lost in transit on my way to the airport I ran into Luis. I was stressed, panicked, lost and worried I would miss my flight. Luis calmly assisted me, assuring me he would get to the right terminal on time, giving me helpful information. He told me when to get off and directed me where to go. I was able to calmly relax and get to the correct terminal in time for my flight. Thanks Luis you made my day! Work Location: ABM Date: 9/25/20 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Muhammad Anwar helped me find the way to the Uber pick up point late at night after arriving. He first asked me if I had any questions, and I asked him the way to the parking garage. He answered succinctly and gave me his card, complimenting me for being nice to him. Right back at you, brother. Work Location: ERMC Date: 9/24/20 Employee: Janie Westfield Airport: JFK International Airport Experience: The lady was both polite and helpful. Its nice to have a friendly welcome to a new country. Work Location: Gateway Date: 9/24/20 Employee: Ericka Rankine Airport: Newark Liberty International Airport Experience: I was traveling with my daughter and was waiting for my husband to pick us up but my phone battery died I was so worried because my flight landed earlier than It should and I didn’t know where to tell him I was located. Ericka had her bags with her she was leaving work but stopped to ask if we needed help and I explained to her and she offered to give me a call to call my husband and she told me where we were and how to explain to my husband. I thanked her many times I even offered to give her a Tip and she told me it’s okay shes here to help and gave me her card . We need more people like her around that was great customer service. A million thank you again Ericka. Work Location: ERMC Date: 9/23/20 Employee: Jesusita Melo Airport: JFK International Airport Experience: I landed at JFK and needed to call my local taxi company, but didn't have my cell phone. Ms Melo was very helpful, let me use her fone and got my call through. Many thanks Ms Melo, C Critas Work Location: ERMC Date: 9/23/20 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: Bertha was absolutely kind and friendly. She give me and my boyfriend lot of information about buses and transport and also about places for eating. She help us find everything we needed at the airport. And most important we enjoyed a lovely conversation with her, woman with beautiful energy. We are very grateful to her. Work Location: ERMC Date: 9/23/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good evening, First of all the new terminal B is amazing! However I asked 3 airport employees how and where to rent a car and I got 3 different answers but then I met Mr M.siddiqui he was very professional , patient and he explained me everything step by step. And I feel the difference between just Airport employee and Airport customer care services Thanks Work Location: ERMC Date: 9/23/20 Employee: Niccole Guerra Airport: Newark Liberty International Airport Experience: She was extremely friendly and helpful. I was looking around to find some gifts and she came over and ask to help, and she did and got everything for me. Something else she helped me too and is not even related to her work, I though there were us mailboxes at the airport and realized there weren't and she offer to took it to the mailbox, I confirmed my recipient and they received my mail, I'm really grateful with all the help she gave me. Work Location: EJE RETAIL LLC Date: 9/23/20 Employee: Sharon McDuffie Pagan Airport: Newark Liberty International Airport Experience: Sharon was very friendly and accomodating for my needs for transportation to NYC. She is very professional, kind, and soft-spoken which helped to calm me down when I was panicking about how I'd get to NYC. Thank you again, Sharon for your help! Work Location: ERMC Date: 9/23/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: I came into P4, heading to Terminal B on the AirTrain. Ms. Iesha was professional, courteous, and she made sure that I got to my destination. She is an asset to Newark Liberty International, thank you. Work Location: ERMC Date: 9/22/20 Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: My husband and I were looking of the economy lot P6 and were pulled over on the road. Due to the construction at the airport it was hard to navigate (we got lost) Ms McDuffie pulled over and asked if we needed assistance . She told us to follow her and we did, it was such a great feeling knowing we would get to our flight on time! Your colleague took the time to go above and beyond! For that we experienced a great sense of kindness and consideration in these troubled times Work Location: ERMC Date: 9/22/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I was lost and he was kind enough to take time to give me directions. Luis is very friendly. Work Location: ABM Date: 9/22/20 Employee: Beatriz folippelli Airport: Newark Liberty International Airport Experience: I want to thank beatriz folippelli for the help, it was my first experience at that airport and she was kind enough to help with all my questions, she really gives an excellent service, and I thank you for having such kind and experienced people. I really congratulate you. and I want to reiterate the great help that beatriz gave me. Work Location: ERMC Date: 9/21/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha greeted me as soon as I came down the escalator ask me which airline and directed exactly where I need to go!!! Great customer service! Work Location: ERMC Date: 9/21/20 Employee: Darline Hunter Airport: LaGuardia Airport Experience: Mrs. Hunter helped me find my way to the nearest subway station. She pulled out a card and wrote it down so it was easier to find. Came back to the airport later that day and she was there again to help me find my way to the nearest parking lot. Shes was very helpful and makes traveling through LGA really fun and easy. Work Location: ERMC Date: 9/21/20 Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: I thought I was leaving out of Newark Airport but I was actually leaving out of JFK. It was hard for me to find the welcome center in terminal C so by the time I found the desk, the van had just left but Sharon McDuffie-Pagan made a call and ran outside to catch the driver and I was able to get on the van and to my destination on time. Thanks to her effort of not putting me on the next shuttle, I would've missed my international flight. I am so grateful for her service. She was friendly and very helpful. She made a huge impact on my experience at the airport. Work Location: ERMC Date: 9/21/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela is an exemplary employee. I worked in HR for 20 years and know a top notch customer service employee when I see one. I saw her welcoming and juggling a deluge of travelers - with calm, warm welcome, politeness and exacting directions. I was one of them. It was confusing as to where to meet an Uber from terminal C and weary travelers were frustrated including me, because an Uber just cancelled on me. She clearly explained where the area was where the Uber’s congregate and managed to complement my hair which really lifted my spirits and got me to the right place. Kudos to the fantastic employee Angela! Please tell her thank you from a weary traveler. Angela is terrific. Work Location: ERMC Date: 9/21/20 Employee: Luis Reuda Airport: LaGuardia Airport Experience: Luis helped me find my way. I got off at the wrong stop and he helped me get to the rental car facility. Thanks Luis!! Work Location: ABM Date: 9/21/20 Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: I was coming through terminal B at Newark airport and I was with my father ( as he just had major surgery) and I was struggling with him and our bags. Sharon approached us and asked if we needed help. Due to COVID I was very cautious, however Sharon showed me her ID ( 6300498799 as she was not in uniform) made me feel so at ease and assured me everything would be ok. Sharon helped us to level 2 to our security check point, she was even willing to get a wheel chair for my father. I really appreciate the airport employees going above and beyond to help customers and Sharon's dedication to her job. Kudos for having such wonderful employees to help and assist while off duty. I hope Sharon will see this and I am truly grateful to her. Work Location: ERMC Date: 9/20/20 Employee: Jacqueline Richardson Airport: JFK International Airport Experience: During customs at the conclusion of my trip, Jacqueline was amazing in helping me with my customs ticket. My passport struggled to scan and she accompanied me to several different machines, guiding me through the process each and every time. After my passport finally scanned, she took directly to the correct line. A great experience during the beginning of the scariest part of 2020. Work Location: Hallmark Aviation Date: 9/20/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening Last week I arrived at LGA Airport Terminal D with 7 kids and one infant and 3 large suites case and 4 carries its was such a long day for me because I was traveling with myself But im blessed that I meet this wonderful person M.Siddiqui such a nice and humble person he saw me and comes forward and asked me "Good Evening Madame welcome to LGA How may i help you" And the most importantly all the time Mr M.Siddiqui keep maintain distance and Assistance me to the Rant a car shuttle Without him its not easy for me the get there I give him very good tip but he said no and give his card such a honest employee because no body there if he want he can take a tip and no once know but he didn't I really appreciate his services and as mother im very thankful to him ?? Work Location: ERMC Date: 9/19/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Great Work Location: ABM Date: 9/19/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was very friendly and provided excellent service Work Location: Swissport Date: 9/19/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Traveling is stressful enough as it is especially during these times with a pandemic going on. Not only did he give me sanitize wipes but after helping me load and unload my luggage he took the time to disinfect his hands prior to touching my luggage as well as answering all my questions about this airport because this was my first time. It’s nice to know that there are good people in this world that not only care about others but it’s very clear he loves what he does. Thank you for your help and assistance Work Location: ABM Date: 9/18/20 Employee: Sana Nadeem Airport: Newark Liberty International Airport Experience: This kind lady warmed up my food for me that I brought from home due to my allergies. Work Location: HMS HOST Date: 9/18/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening I promise this gentleman that i will write about him and about his exceptional costumer care services I'm was traveling with my family and we arrived at LGA Airport Terminal B And we have a lot luggage and our phone services not working Mr M.Siddiqui realized that we need big help and Assistance at this im very honest here when he approach us and ask Good Evening sir How may I help you i reply him very rude way we don't need your help and Mr Siddiqui left wite smile and said have day sir but need and Assistance im just right there what a patience he shows in a very professional way Any how I reached him and let him know we are upset because our phone service not working here and we need hotel and rant a car Mr Siddiqui take us to the welcome center and within 20min he booked the hotel and as well as Rant a car I'm sincerely thankful to him and give him 20$ tip but refused with a big smile and give his card to write about his Work Location: ERMC Date: 9/17/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis went above and beyond to make sure I got to the rental car agency. Given all the work going on at LaGuardia this is no easy feat. Work Location: ABM Date: 9/17/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Great Customer Service!! Work Location: Swissport Date: 9/17/20 Employee: Sana Nadeem Airport: Newark Liberty International Airport Experience: Sana went out of her way to take me from my gate to the ground floor so I could collect my luggage and call an Uber. This is my first time coming through Newark Airport so I was a little lost. Work Location: HMS Date: 9/15/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis helped me find my way to the terminal and was incredibly helpful in assisting me on the bus thank you so much Work Location: Swissport Date: 9/15/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: This is a thank you note for your great customer service. It was a pleasure to meet you and thank you again for returning my mobile phone. Work Location: ABM Date: 9/15/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I met Luis during my travels since he was the driver for the shuttle bus to the the airport after being dropped off from the car rental shuttle. Luis was friendly and helped me figure out which terminal I was headed to. Also, helpful in explaining to me the different stops that the shuttle made after I almost freaked about missing out my stop to terminal B... which I clearly didn't. Work Location: Swissport Date: 9/15/20 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Ms Lauriston was. Very helpful and very nice seeing that I was in distress tried to calming down and directed me at the right Location.. she is an excellent employee. I was glad to have someone helping me. Thanks so much for the service specially for seniors, Work Location: ERMC Date: 9/12/20 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: Outstanding service, conversation and support form Mr. Moore. Well done! Work Location: ERMC Date: 9/10/20 Employee: Effrain Carrero Airport: LaGuardia Airport Experience: Super helpful and kind Work Location: ERMC Date: 9/8/20 Employee: Steven Koffa Airport: Newark Liberty International Airport Experience: I am handicapped and the Carmel car I had ordered two weeks ahead of time refused to pick me up on Terminal B, Level 2, Door 8 where I arrived. Mr. Koppa (or Koffa) transported me in my wheelchair to door 2, called Carmel seveeral times and waited with me for 55 minutes until a Carmel car finally arrived. He then helped me with my luggage to enter the car. I could not have managed without him and he refused to take a tip for his time and efforts.(The Carmel-driver did not even wear a face mask!!!) Work Location: ERMC Date: 9/8/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was our bus driver for the All Terminals bus at LGA this morning. He was very friendly and courteous. He explained the limited bus service at 5am this morning. Work Location: ABM Date: 9/8/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Super nice guy. Helpful when i was lost going to the airport. I still don’t know how i going to terminal A, but he knew i was lost by the look on my face! Work Location: Swissport Date: 9/7/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Traveling during Covid-19 can often create a bit of anxiety and uncertainty. However, my anxiety was greatly reduced while using the LaGuardia Airport shuttle bus to make it to my departing flight on time. My shuttle bus driver, Mr. Rueda, was very kind and helpful in ensuring that I reached the correct terminal in a safe and timely manner. The hospitality was greatly appreciated! Work Location: ABM Date: 9/7/20 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: He assisted me in every way. Work Location: ERMC Date: 9/6/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Such a good guy! Work Location: Swissport Date: 9/5/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis noticed that I was lost and assisted me in every way possible. He assisted with my luggage, directions to the terminal and getting on and off the bus. Most importantly he smiled from a far due to COVID! I could not have received better treatment without paying! Great job LaGuardia!! Work Location: ABM Date: 9/5/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: He was fantastic and friendly! Work Location: Swissport Date: 9/4/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Mr. Rueda is a very safe and careful driver. I feel qualified to say that as I am an airline Captain and safety is Mr. Rueda's top priority. I also observed mr Rueda going above and beyond by providing outstanding customer service. He was caring and helpful in explaining which terminal are open and how to get around LGA with some of the sidewalks and terminal bus stops being closed. I was pleasantly surprised to being welcomed on his bus with a friendly good Morning. This was a nice start if my day. Work Location: ABM Date: 9/3/20 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: I was coming from Hertz on my way to my flight back to Israel with two carts laden with six bags, pushing them by myself with considerable trouble. When I got to Terminal C, Larry took one of the carts for me and took it to the elevator, and made sure I fit on the elevator with both carts, and asked another porter who was on the elevator to rearrange his cargo and help me on the way out. He refused a tip. Traveling alone can be a difficult experience, and employees like Larry who are empathetic and helpful make all the difference. Work Location: ERMC Date: 9/3/20 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: He was very nice, kind and attentive. He offered to help me after he saw me standing there looking lost. He provided me with a car service and continued asking me if I was okay and needed any other help. His help and kindness was very appreciated and made my anxiety about landing alone in an airport go away. Work Location: ERMC Aviation Date: 9/1/20 Employee: Erica Ronkine Airport: Newark Liberty International Airport Experience: Omg. My husband has dementia and cant walk. We made it to Airbus. I thought the man was the train engineer! He helped us into the train and off the airtrain all the way to jet blue check in. He is an angel. He had an assistant who helped us Erica Ronkine. THANK YOU! Work Location: ERMC Date: 9/1/20 Employee: William Cochrane Airport: Newark Liberty International Airport Experience: Omg. My husband has dementia and cant walk. We made it to Airbus. I thought the man was the train engineer! He helped us into the train and off the airtrain all the way to jet blue check in. He is an angel. He had an assistant who helped us Erica Ronkine. THANK YOU! Work Location: ERMC Date: 8/30/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: He was friendly and helpful Work Location: ABM Date: 8/29/20 Employee: Kattia Maldonado Airport: JFK International Airport Experience: A few days prior to my visit to JFK, Terminal 1 I had possibly left behind my passport and went back to look for it. As I entered the terminal I was unsure and nervous about where to go and ask for it. Ms. Kattia Maldonado approached me and was very helpful listening and offering what to do and where to go. As a result I was able to retrieve my passport and was very happy that the search is over. Thank you, Kattia! Work Location: ERMC Date: 8/29/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Very helpful and welcoming spirit. Work Location: Swissport Date: 8/29/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was very friendly and made me feel safe during my transit on the shuttle bus. Work Location: ABM Date: 8/29/20 Employee: Fazian Khan Airport: LaGuardia Airport Experience: Very kind and helpful :) Work Location: ERMC Date: 8/25/20 Employee: Anwar Muhammad Airport: LaGuardia Airport Experience: We arrived at LGA after a long trip with two adults, two toddlers, a stroller, a dog, and twelve pieces of luggage! It was late, and the toddlers couldn't walk, so after loading all of the bags onto two carts, I was attempting to maneuver two heavy carts while my wife moved the stroller with the kids and the dog. Muhammad Anwar recognized that this was a difficult situation and offered to push one of the carts, then suggested we have our car meet us at Pick Up 8 instead of the usual Uber pick up point. Both things saved us a LOT of effort, and time, late at night with two tired children. Thanks Muhammad! Work Location: ERMC Avia LLC Date: 8/24/20 Employee: Nilda Mercado Airport: Newark Liberty International Airport Experience: Ms Mercado assisted me with purchasing my tickets and walked me to make sure I got on the right trains. I am a senior citizen and without her help, this would have been an absolute disaster. I really appreciated that she made this experience wonderful. This was the first time I went on a train to the airport. I told everyone in my household how easy it is to take the train. Due to Ms Mercado helpfulness and patience I will attempt go to the airport again on the train. Thank you Ms Mercado. We need more Mercado on board! Work Location: ERMC Date: 8/23/20 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: I had to cancel my plans to take an Uber to Long Island because the fee was astronomical. I chose to ride the airtrain to NJ railroad Instead. I was scared and unsure and traveling alone from Georgia. Larry Moore helped to put me at ease and gave me specific instructions on what to do. I arrived on time thanks to Larry. I will continue to fly into Newark- now I know how to use the airtrain! Work Location: ERMC Date: 8/22/20 Employee: Maria Sotelo Airport: Newark Liberty International Airport Experience: Walked me and my friends to the air train and explained when to get off at our stop. Very friendly and nice! Work Location: EMRC Date: 8/19/20 Employee: Maria Sotelo Airport: Newark Liberty International Airport Experience: Maria was extremely helpful and personable. She helped me with instructions and directions. Thanks Maria! Work Location: ERMC Date: 8/19/20 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: Bertha was exceedingly helpful from the moment my mother and I entered the Welcome Center, and new a great deal regarding the different details for each of the hotels available near the airport as well as informing us about the shuttle service. Additionally, she voluntarily directed me to dining options within the terminals alongside advice about when the optimal time to check in would be in relation to when we wanted to eat. She made our experience at the airport very positive, and we were very satisfied with the professionalism and quality of service she demonstrated. Work Location: ERMC Date: 8/18/20 Employee: Elmer Karaan Airport: Newark Liberty International Airport Experience: My daughter forgot to print out her necessary papers for Israeli immigration. Mr Karaan had us email the cocument to an office printer and retrieved the papers for us. He then facilitated our check in to save time. It was a very positive experience from someone who loves to work with and help strangers. Many thanks. Work Location: United Airlines Date: 8/17/20 Employee: Anwar Muhammad Airport: LaGuardia Airport Experience: Last night my suitcase was missing and there weren't any airline attendants available. Muhammad and MD worked relentlessly to help me find my luggage. I truly cannot thank them enough for their persistence regarding this matter. They had so much patience with me and even called the airline several times on my behalf until it was resolved. Work Location: ERMC Date: 8/17/20 Employee: Mazumder Iqramul MD Airport: LaGuardia Airport Experience: Last night my suitcase was missing and there weren't any airline attendants available. Muhammad and MD worked relentlessly to help me find my luggage. I truly cannot thank them enough for their persistence regarding this matter. They had so much patience with me and even called the airline several times on my behalf until it was resolved. Work Location: ERMC Date: 8/17/20 Employee: Anwar Muhammad Airport: LaGuardia Airport Experience: Muhammad went out of his way to give server all options for me and my family. We had several large bags and we needed to get to our rental car location. Muhammad went above and beyond and was a pleasure to work with. Work Location: ERMC Date: 8/15/20 Employee: Sonia Afsana Airport: LaGuardia Airport Experience: We were a group of 9 travelling from LaGuardia airport to Brooklyn and was looking for transportation as we were in a rush. At that time a beautiful employee of yours named Sonia Afsana come to us with a beautiful smile and asking for is we needed any help? After she know that we are looking for a transportation, she contact with the All County Limo service for us. I am really amazed by here wonderful service. Really a big thumbs up for her and wish her best of luck, healthy and lively as she is! You should be proud to have such an employee like her. Once again good luck for her and all of you who is providing a great service to the passengers travelling through LaGuardia. Work Location: ERMC Date: 8/12/20 Employee: Anwar Muhammad Airport: LaGuardia Airport Experience: I am a senior with very mobility and I was having difficulty contacting Avis Rental re changing my reservation. Anwar took the initiative and found out the phone number and he was able to put me in contact with a Avis representative. Anwar was very attentive to my needs and displayed concern and caring. Outstanding behavior Work Location: ERMC Date: 8/12/20 Employee: Deomattie Ramprashad Airport: JFK International Airport Experience: Many compliments for a job well done. It is quite a distance from the AA gates to the baggage area and the walk can be difficult and tiring. However now in masks is it almost impossible. I don't know how Ms Deomattie manages to push the chair under those conditions. Her professionalism and grace were outstanding. Thank you for your service Ms Deomattie. I sincerely hope your supervisor is aware of you. Work Location: Eulen America Date: 8/10/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: LUIS GAVE ME A EXCELLENT SERVICE! Work Location: SWISSPORT Date: 8/10/20 Employee: Jennifer Anthony Airport: Newark Liberty International Airport Experience: She was extremely helpful and polite. She helped us navigate our way through the airport as well as help us find something to do during our long layover. Super kind woman!! Work Location: ERMC Date: 8/8/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Very nice and helpfull service. He made sure i got to where i needed to be and quickly. Thank you Luis Rueda! Work Location: Swissport Date: 8/7/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I had returned a rental car and had taken a shuttle bus to terminal D. There were no taxis at that location and Mr. Rueda very kindly drove me in his bus to the taxi rank a couple of blocks away. This was an act of kindness in a pandemic that will not be forgotten owing to his generosity. Work Location: Swissport Date: 8/5/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Ruiz was driving the bus between terminals. It is quite unusual to be greeted when entering a bus. Luis did this. He asked if he cold help me get to the right stop. Again, unusual and Luis did it. And last he thanked the passengers as we exited the bus and wished us a good flight. So nice to have a friendly and helpful driver. Work Location: Swissport Date: 8/2/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: This was my first time coming to LGA from the rental car service instead of bus or Lyft. He waited for me when he saw me get off the Hertz shuttle, and then in between stops broke down which airlines were at which terminals to make sure I had a clear idea of where I was going. He was so kind and always smiling. I appreciated his cheerful attitude and he helped keep my nerves of making it to my flight under control. Work Location: ABM Date: 8/2/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Ms. Darlene was amazingly helpful upon our arrival to LGA airport. She not only assisted us identifying the correct bus but she alerted us when the bus arrived. She made sure we got onto the correct bus and swiped our MTA card. She made our experience very positive. Work Location: ERMC Date: 8/2/20 Employee: Venessa Tejeda Airport: LaGuardia Airport Experience: This afternoon approximately 6:00pm, I arrived to LGA Terminal D to pickup my twin daughters. Upon my arrival to Terminal D, I was somewhat confused as to which gate to meet my daughters. As I was walking through out the Terminal, I was greeted by an employee by the name of Ms. Venessa Tejeda who introduced herself and proceeded to assist me locate the correct gate where I can meet up with my daughters. Ms. Venessa Tejeda was very professional, friendly, helpful and kind. She exemplifies the true meaning of the words Customer Service. I am so grateful for her assistance. Work Location: ERMC Aurahon LLC Date: 8/1/20 Employee: Khan faizan Airport: LaGuardia Airport Experience: I had a great experience. Khan was very helpful. Work Location: ERMC Date: 7/29/20 Employee: Luis Ruida Airport: LaGuardia Airport Experience: Excellent service!! Work Location: Swissport Date: 7/29/20 Employee: Monroe Williams Airport: LaGuardia Airport Experience: I was a little delayed getting to baggage claim and when I got there the area was empty and Monroe was collecting my bags to take to the luggage office. He was extremely courteous and professional in assisting me to collect my bags and gave me the warmest welcome I’ve ever had in NyC. His customer service was excellent. What a wonderful team member! Work Location: ERMC Date: 7/27/20 Employee: Maria Sotelo Airport: Newark Liberty International Airport Experience: I mistakenly came to the wrong airline and was panicking, Maria was extremely helpful & had great conversation that eased my anxiety. She waited with me and wished my son and I beautiful birthday wishes. I’m grateful she was there, thanks Maria! Work Location: United Airlines Date: 7/27/20 Employee: Maria Sotelo Airport: Newark Liberty International Airport Experience: Very helpful with directions. Walked me to destination. Work Location: ERMC Aviation Date: 7/25/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Bus Driver was extremely happy, courteous and helpful. Thank you! Work Location: Swissport Date: 7/24/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was extremely friendly and helpful!! He helped us find our rental car and was very kind. We appreciated his service very much! Work Location: Swissport Date: 7/18/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Very nice and professional! Mr. Rueda was informative and gave directions how to get to ticketing area without being asked. He went beyond what I believe he had to. Luis Rueda Badge # 5105927 Work Location: Swissport Date: 7/17/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I had left my personal car keys at the rental place instead of the rental keys. I didn’t realize this until I was already on the bus an at the airport. Luis was very helpful in explaining the quickest way for me to get back to the rental and what shuttles/busses that I needed to take in order to get back to the airport in time for our flight. Much appreciated and we did make it back in time for our flight. Thanks for your friendly and direct service Luis! Work Location: Swissport Date: 7/17/20 Employee: Shaneek Grant Airport: JFK International Airport Experience: I traveled through the JFK AirTrain tranfer station point - Howard Beach - on July 14, 2020. A very nice female employee, named Shaneek Grant, saw me looking unsure of what to do about getting more money on my AirTrain metro card. I have travelled through there a number of times, but each time I come it takes me a minute to remember how it all works. Ms. Grant saw me looking unsure, and stepped out to offer direction. She was so nice and helpful. It took me a minute to figure out what to do from what she was saying, at a safe social distance, yet she was patient as I worked through the steps. I really appreciated her! Please let her know again what a wonderful person she is and how nice it was of her to assist me! Marcia McKeen Black Work Location: MTC Date: 7/15/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis went out of his way to make sure we understood where we were going after two airport employees gave us incorrect directions. Luis is by far an exemplary employee and takes pride in his work. Thanks again for outstanding service Luis!!! Work Location: Swissport Date: 7/13/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis went above and beyond with asssisting the passengers onboard his bus, offering exact directions and with a smile. While LGA is under construcrtion and some places are hard to find, Luis made it easier than normal and helped us along our way. Work Location: Swissport Date: 7/12/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: This gentlemen went out of his way to get us to the correct terminal. Fantastic ambassador for the city. Thank you Work Location: Swissport Date: 7/9/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was friendly and helpful! Work Location: Swissport Date: 7/9/20 Employee: Efrain Carrero Airport: LaGuardia Airport Experience: I arrived in terminal B and was looking for the Port Authority/ABM parking office. When I saw Mr. Carrero, I inquired as to the location of the office and how to get there and he was extremely helpful, patient, and courteous. He told me about the recent changes to the LGA inter-terminal bus system, as well as the change in location of the office from the old terminal B to Hangar 7. Additionally, he walked me to the bus stop, instructed me where to get off, and the exact location of the proper door at the hangar. Finally, he gave me the parking office phone number in case I had any issues. Mr. Carrero is a fine representative of your company and went above and beyond to help me out. Please provide him with the recognition he deserves. Thank you, First Officer David Pankove Delta Air Lines- NYC Work Location: ERMC Date: 7/4/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was so nice and helpful!! Thank you so much!! Work Location: Swissport Date: 7/3/20 Employee: Talina Airport: LaGuardia Airport Experience: In mid-March, just as COVID-19 was starting to take hold in NYC, I got word of an health emergency with my 88-year old mother that required my presence. I booked the next available flight to where my parents live and headed to the airport by car. I didn't know how long I would be away, and I couldn't leave my car in the street due to alternate-side-street parking. I parked in LaGuardia's Terminal A lot. A few days after I left NYC, the lock downs started. I decided to stay at my parents' home to look after them for as long as possible. I contacted LaGuardia via Twitter, and the LGA Twitter account monitor kindly referred me to ABM, the parking company. Talina Espinal at ABM answered my inquiry right away. She assured me that my car would not be towed,and she provided me the parking extension form to submit. She also advised me to send her my original return itinerary as Port Authority would freeze fee accruals at my original return date. Amazing! Work Location: ABM Date: 7/1/20 Employee: Fatoumata Sama Airport: LaGuardia Airport Experience: Fatoumata Sama was amazing, helpful and kind when I was overwhelmed with baggage, late at night and so tired. She is a gem and completely amazing, went out of her way to help me. Work Location: Gateway Date: 7/1/20 Employee: Simon Biswas Airport: LaGuardia Airport Experience: It was opening day at Terminal B. It was late in the evening and included a lot of confusion in the area of "For Hire cars", such as a lack of serve involving a couple of the car companies (Lyft, etc.) Simon Biswas was excellent in his approach to customer frustration and went to great lengths to help passengers sort out other options. He also was very helpful in assisting passengers reload their baggage onto carts whereby they might go to a different area of the terminal for other transportation. I'm sure any newcomer to New York would be impressed with his attitude and graciousness in a time of stress for many. Obviously, this would be a surprise for most anyone coming into NYC expecting so much less. Simon was a pleasant surprise, even for New Yorkers! Work Location: ERMC Date: 7/1/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: We took a car service to a car rental location only to find out it was closed. The bus driver noticed us on the sidewalk and told us to get on so he could drop us off at the right location. He told us where to get off and pointed us in the right location one block away. Without his help we would not even have known where to go. Thanks Luis! Work Location: Swissport Date: 6/27/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was incredibly helpful and provided wonderful service Work Location: Swissport Date: 6/24/20 Employee: Aweda Nerbel Airport: LaGuardia Airport Experience: Ms Nerbel went over and beyond being courteous, helping me find the terminal where my grandson was picking me up. She then found me a chair to sit in when I had to wait offering to help in any way as I am recovering from a broken wrist. She made me feel comfortable and calmed my anxiety as I am 75 and don't like travel too much. She gets 11 stars out of ten. Thank you Work Location: ERMC Date: 6/24/20 Employee: Jesusita Melo Airport: JFK International Airport Experience: Fui atendida por la Sra. Jesusita, quien fue muy amable conmigo al guiarme hacia un sitio seguro. Soy de Peru y es mi primera experiencia en el JFK Airport, ya que estoy esperando un vuelo de repatriacion hacia mi pais por la pandemia del COVID-19. Agradecida por la atencion brindada, la cortesia y el respeto a la humanidad demostrado. Sigan apoyando, su labora es especialmente valiosa en estos tiempos de pandemia. I was attended by Mrs. Jesusita, who was very kind to guide me to a safe place. I am from Peru and it is my first experience at JFK Airport, since I am waiting for a rescheduled flight to my country due to the COVID-19 pandemic. Grateful for the attention provided, courtesy and respect for humanity demonstrated. Keep supporting, your work is especially valuable in these times of pandemic. Work Location: ERMC Date: 6/21/20 Employee: Ashok Kumar Airport: Newark International Airport Experience: Before boarding the air train, I inadvertently left my key case at Terminal A and Mr. Ashok Kumar kindly called the gentleman on duty at Terminal A, explained the situation to him, and then sent me back to Terminal A where the gentleman handed me the key case without my having to exit the train. This was the first time I had ever taken the air train back to NY and, because I received such excellent service from all employees at all terminals - especially from Mr. Kumar - I shall continue to take the air train/Rail Link whenever I fly to Newark International Airport. [21 June 2020 @ 17:30] Work Location: ERMC Date: 10/01/2020 Employee: Geeta Safdar Airport: JFK International Airport Experience: She was extremely friendly and helpful. I was looking around to find some gifts and she came over and ask to help, and she did and got everything for me. Something else she helped me too and is not even related to her work, I realize there were no mailboxes at the airport and she offer to took it to the mailbox, I confirmed my recipient and they received my mail, I'm really grateful with all the help she gave me. Work Location: Bijoux Terner Date: 10/08/2020 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: This was my first visit to EWR in a long time. Adam was very proactive and kind in offering assistance and making sure I knew where I was going. I applaud the Port Authority for having real, live, knowledgeable people like Adam at the ready to help travelers. It certainly made my trip a bit less stressful. Work Location: ERMC Date: 10/13/2020 Employee: Monroe Williams Airport: LaGuardia Airport Experience: I would like to recognize Monroe Williams for great service. I made a reservation for a shared van online only to find they are not running due to Covid. Monroe helped me look at numerous solutions and found the best cost effective transport for me. He walked me over to the M60 bus stop and set me up to catch a train out of metro north 125th street. He is undoubtedly one of the best employees you have. Please recognize him for going above and beyond the call of duty. Thank you Monroe. Work Location: ERMC Date: 09/18/20 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Mr. Domingo was extremely courteous and patient with us as we were attempting to navigate our way to our hotel. You should be proud to have him not only as an employee but as your representative. Work Location: ERMC Date: 10/14/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Super nice guy...very helpful! Work Location: ERMC Date: 10/14/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I have to say Adam was very helpful abs professional. He was informative and saved me time by directing in the right direction. One can tell he takes great pride in his work. Work Location: ERMC Date: Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: Sharon was very professional and courtesy to me. I was scared and nervous because there weren't many people in the airport's corridors and I was trying to find my way from the airport gate terminal C to the rental car area. I was so lost and she approached me to inquire if I needed help.She spoke with me to calm my nerves and gave me explicit directions to get to the area of my choice. I was able to get on the train that took me to the rental car area . Thank you for your patience Sharon it was greatly appreciated. Work Location: ERMC Date: Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was polite and helpful Work Location: ERMC Date: 10/15/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Good experience. Work Location: ERMC Date: 10/15/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was super helpful and sweet. It was wonderful to see a happy face and someone to help me find my way to the Lyft pick up area. Work Location: ERMC Date: 10/12/2020 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: While waiting for our ride to come, Angela was entertaining (albeit social distanced) my cranky little daughter after coming off a long flight. Angela also was very helpful when our son spit up all over the floor- she ran to get paper towels and then called maintenance to have it all cleaned up. What a friendly and awesome service at the baggage claim! Work Location: ERMC Date: 10/02/2020 Employee: Slavsky Pierre Louis Airport: Newark Liberty International Airport Experience: I came to Newark with only Euros AND, didn’t know the exchange office wasn't working, AND that Duty Free shop was only accepting dollars. These guys have helped me to GET home, without them i would have been stuck, with no credit card or Anyone to call. They went out of their Way to help me organize a transport home AND everything. A great example of American hospitality, i thank them very much. Work Location: ERMC Date: 10/17/2020 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Hello! I wanted to recognize Faizan’s friendly and helpful service. I was looking to get an Uber and he walked me through the steps and directed me on where I could get one. This was quite a good and quick experience that anyone would find d helpful. Work Location: ERMC Date: 10/18/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful in helping me get on the proper train. While I was there I saw him help at least 10 other people get to their proper destination. Thank you Adam! Work Location: ERMC Date: 10/17/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful and courteous! Work Location: ERMC Date: 10/17/20 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon was the best customer service representative I’ve ever encountered. He was polite and very willing to give his time to help me. He helped me for about 20 minutes booking an Airbnb. I’m so grateful to have such a good person helping me. Work Location: ERMC Date: 10/17/2020 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Excellent persona estremadamente acomedido sin el nos hubieramos perdido. Excellent person extremely accommodating without him we would have missed. Work Location: ERMC Date: 10/18/2020 Employee: Faizan Khan Airport: LaGuardia Airport Experience: We arrived LGA late about 9pm comprising a family of 4 and we had many bags. Faizan made life so easy for us by helping with movement of baggage and organising ground transportation. The experience was awesome and we need people like Faizan. Good job and keep it up. Work Location: ERMC Date: Employee: Luis Rueda Airport: LaGuardia Airport Experience: Mr Rueda was very helpful and went out of his way to give me directions i needed Work Location: ABM Date: 10/17/2020 Employee: Adam Marigali Airport: Newark Liberty International Airport Experience: I left my jacket in Airtrain at P4 station. I realize it after exiting the station and I rushed back. The train was still there but the doors were closed. Adam asked me what was the matter and immediately radioed then relevant person. He stayed with me all the time and provided all information. He was super useful. These guys are doing an amazing job! Keep it up! Work Location: ERMC Date: 10/15/2020 Employee: Jussine Woodward Airport: Newark Liberty International Airport Experience: Jussine was so kind and helpful. After a long day of travel seeing her joy and kindness, as well as professionalism was super nice. She directed me to my rental car zone and while waiting for the train made sure to keep a smile on my face. Super kind and super derserving of this recognition. Work Location: ERMC Date: 10/18/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Very impressed with level of service and personal courtesy Work Location: ABM Date: 10/08/2020 Employee: Jussine Woodward Airport: Newark Liberty International Airport Experience: Jussine did a wonderful job of greeting us as we came up to the AirTrain waiting area. It was late at night and she helped us know which train to catch to get to the rental cars. She also told us not to board a certain train car because it wouldn't open at the rental car stop. Overall she was a bright light in a long evening of travel! Work Location: ERMC Date: Oct.16,2020 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Mr.Khan, He was very polite and extremely helpful. He made my experience at the airport pleasant. It was a pleasure to have him help me!! Work Location: ERMC Date: 10 18 2020 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: It was just what I needed. I was in the terminal taking air train for the first time ever. I was totally lost as to where I should go or be. This employee was able to give me clear perspective of the system and where I should go. THANKS SO MUCH. Work Location: ERMC Date: 10/18/20 Employee: Irsha Walker Airport: Newark Liberty International Airport Experience: I was using the air train and needed help figuring out what stop to get of for motel shuttles. Irsha was very kind and helpful. Work Location: ERMC Date: 10/17/2020 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: This guy was generous enough to guide me entire bus train route to JFK plus he went extra mile and bought me a bus ticket as I was only carrying cash no card was available with me due to hime i was able to catch flight on time without any hassle Will rate him for courtesy humanity kindness and customer service Work Location: ERMC Date: Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was very helpful and gave excellent customer service Work Location: ABM Date: 10/17/2020 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: super helpful and amazing person. Work Location: ERMC Date: 10/15/2020 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very helpful and professional with very good customer service skills. She helped me with the directions I needed for my next destination. Thank you Angela, keep up the great work! Work Location: ERMC Date: 10/16/2020 Employee: Nilda Mercado Airport: Newark Liberty International Airport Experience: Nilda Mercado took the time to help find me someone to help me with my two, very full carts - one with luggage, the other with my cats. Work Location: ERMC Date: 10/18/2020 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Muhammad was very polite and concerned that I was helped. He saw me wondering around and asked me what I’m looking for. He directed me where I could get my luggage and made sure I got it once I was there. He also put me in the right direction to take the proper bus back home. He was awesome! Work Location: ERMC Date: 10/20/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was kind, clear, and precise. I appreciate your assistance. You represent true and valuable customer service! Work Location: ERMC Date: 10/15/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam is wonderful I travel to EWR often and he is always at the P3 station, greeting people with a friendly smile. He is exactly what a person in this role should be. He has a wonderful demeanor!. Let him train others. Work Location: ERMC Date: 10/19/2020 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Morning Last night I meet M.Siddiqui at welcome center such a amazing experience with him full knowledge he give me perfect guidelines to make my way easy two thumbs up for his services ?? ?? Work Location: ERMC Date: 10/20/2020 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Afternoon I'm a senior citizen it was last week I don't remember really exact date but I do remember the way Mr M.Siddiqui go above and beyond to help me out such a tremendous and very patient able person I have hearing problem but all the time he stay with me with his smile and make sure I pickup by my family on right spot. I'm really thankful to him and his services is above and beyond Work Location: ERMC Date: 10/12/2020 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening I arrived at LGA Airport Terminal B with my family which quite big I never been New LGA Airport and I must say Port Authority done amazing job How ever its kinda difficult find us our rent a car service At the welcome center we meet one of your best employee M.Siddiqui he explained me how to get my rant a car shuttle then he noticed that I have big family with a lot luggage then he give me very wise advice that I should go myself and bring car here and pickup my family such a smart and sensible person he give me life time advise I really appreciate is performance and his services was excellent 100 out of 100 Work Location: ERMC Date: 10/16/2020 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Morning I meet one of your employee M.Siddiqui who make my destination way easy in a very economical way After saw uber crazy price I asked Mr M.Siddiqui what would be my opinions he give me public transportation opinion but not familiar with public transportation but the he explained me with steps by steps its save my money and make me happy he was very professional in his field Work Location: ERMC Date: 10/19/19 Employee: Muhammed Anwar Airport: LaGuardia Airport Experience: At the end of a long day, I landed in LaGuardia to unhappily discover that the state I had flown from had just made it onto the restricted travel list. I saw on a sign that there were COVID tests being offered elsewhere at the airport, and Muhammed eagerly and efficiently directed me to the shuttle bus that would get me to them. His friendly assistance at just the right moment was greatly appreciated. Work Location: ERMC Date: 08/18/2020 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha, was quick to identify that we were lost and with a big smile immediately helped us figure out how to get back to Midtown Manhattan so we could catch the train back to our apartment in Brooklyn. She even told us how many stops it would be on the AirTrain before we caught our connection. She is clearly someone with leadership potential who really loves her job and cares about the passengers she assists. Work Location: ERMC Date: 10/20/2020 Employee: Iesha Walker Airport: I don't know Experience: Ms. Walker immediately took notice that I needed assistance and in a few seconds, she gave me the directions I needed in order to complete my commute. Excellent service and greatly appreciated! Work Location: ERMC Date: 10/21/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: You need more people like Adam to help with travelers. It’s difficult enough navigating through the airport. I’ve traveled for 27 years and still get turned around. It’s nice for someone to reach out to help even if you didn’t ask. Work Location: ERMC Date: 09/21/2020 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Mrs. Anne was very kind and gave us her help to find the airport departure bus as well as the way to get the tickets Work Location: ERMC Date: 10/21/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was extremely helpful and very friendly. He was very knowledgeable about the entire airport. It was great talking with him. You need more dedicated, and friendly staff just like Adam. Work Location: ERMC Date: 10/19/2020 Employee: Berkeley Smith Airport: Newark Liberty International Airport Experience: I lost my laptop and Berkeley went above and beyond to help me find it even though I thought I was a lost cause. He wrote out the Lost and Found site/information, with instructions to follow. He made me feel important and heard. I was blessed enough to come in contact with such a calming and helpful person in the midst of my anxiety. My experience couldn’t have been more pleasurable. I wish Berkeley all the best! Work Location: ERMC Date: 10/13/2020 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I returned my rental car at 4:30 am, and was informed to my chagrin that there was no shuttle from the rental car place to the bus station that would take me to Terminal B. I began walking, and spotted a bus. I tried to wave it down. Luis motioned that I follow the bus. I went after the bus, which stopped at a bus stop (which I had not yet reached nor been aware of) a short distance ahead. Upon entering the bus, Luis apologized profusely and explained that he was not allowed to stop in middle of the street. He assured me he would let me know when he reached Terminal B so I could catch my flight. He was also courteous and helpful to the other passengers on the bus. Thank you! Work Location: ABM Date: 10/20/2020 Employee: Adam Mattigali Airport: Newark Liberty International Airport Experience: Adam was super friendly and helped me get where I needed to go Work Location: ERMC Date: 10/21/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam met us kindly and with excitement at the P3 Airtrain station. He gave us directions back to NJ Transit and we were on our way. Thanks Adam! -Greg & Maria Work Location: ERMC Date: 10/21/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam gave me directions to the hotel bus pickup from the rental car rent on P3 Station. Very friendly and helpful because there was not sides or explaining where to get the shuttle bus to the hotel. Made me feel comfortable and at ease. Work Location: ERMC Date: 10/15/2020 Employee: Jussine Woodward Airport: I don't know Experience: Jussine W. was at Terminal A when we arrived exhausted, burned out and carrying dogs with us. She was so delightful and a joy to encounter after such a long day of flying. Her bright smile and lovely personality got us back on the right track. Thank you Jussine !! Work Location: ERMC Date: 10-22-2020 Employee: Jussine Woodward Airport: Newark Liberty International Airport Experience: Jussine was friendly and full of energy. Our flight came in late at night, and she was a warm welcome for us first time New Jersey visitors. Work Location: ERMC Date: 10/04/2020 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Me not being familiar with the bus routes he assured me he will get me to my terminal safely and on time for my flight. It was a great feeling to know someone cared about my traveling to get to my destination, therefore I appreciated his customer service to me. Thank you Luis! Work Location: ABM Date: 10/23/2020 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: He was really hopeful... I was lost and nobody there was speaking my lenguage... he helped me to find out the way to get to my hotel, he is a ver nice person and very responsible. I thinks he is a really hard worker and he really know how to treat people. Work Location: ERMC Date: 10/20/2020 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: I was confuse since the whole airport has changed and I was running late and I was worry. The lady Bertha help me a lot. First of all she spotted that I was a bit lost and offer me her guidance and help. She guide me where I needed to go through the whole cycle and make sure I was routed in to have my flight on time. She was courteous, respectful and super professional. Also very responsive. She made my experience so much better in the airport and made it run smoothly. Thank you to this wonderful lady Bertha and all her professionalism makes the airport a better place. Work Location: ERMC Date: 10/23/2020 Employee: Margie Floyd Airport: Newark Liberty International Airport Experience: Margie was right there when I left the elevator with a large dog crate and suitcases, helping from the first second she saw me. She was very kind and helped us move everything straight to the correct door for the air train and even helped us get everything in, all while being professional and nice. We truly appreciate her help with our dog and all the luggage. Thank you again! Work Location: ERMC Date: 10/19/2020 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis greeted me in a very welcoming manner as soon as I boarded the bus. I was initially waiting on another bus to take me to terminal C but Luis informed me that I could board his bus and he could take me to that terminal quickly so I hoped on quickly because I was on a tight timeliness to get to my gate to work my flight (im a flight attendant). Luis drove me to the terminal quickly while abiding traffic laws, on time. I was so grateful and appreciative of his help. I made it to my gate on time!! Work Location: ABM Date: 10/24/2020 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Pleasant, personable and professional service. Work Location: ABM Date: Employee: Maria Sotelo Airport: Newark Liberty International Airport Experience: Made the train last minute thanks to Maria! Thanks for being there when I needed you! Work Location: ERMC Date: 10/24/2020 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon Domingo was super nice and the most helpful in providing advice for bus travel from LaGuardia airport to Manhattan. Thank you again Filemon! Work Location: ERMC Date: 10/22/2020 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: I"m from Louisiana and my first time at LGA , I needed help getting a Metro Card to ride the Bus and Lauriston A was very helpful. Thank you Work Location: ERMC Date: 10/21/2021 Employee: Sophia Siddiqui Airport: LaGuardia Airport Experience: I was waiting for my son at jetblue and was was an hour early that's when I saw this wonderful friendly lady in red and green uniform . I entered the terminal and there was noone but this lady who greeted me very well and asked me if I need any help. She saw me and she knew I'm waiting for someone. Her way of treating me was very welcoming. This is why I took out time to write down this survey about her great work ?? She truly deserves appreciation and respect God bless Work Location: ERMC Date: 10/22 Employee: Sophia Siddiqui Airport: LaGuardia Airport Experience: I would totally give a shout out to one of your amazing employee sophia She really knows how to do her job. Good job and keep it up Work Location: ERMC Date: 10/24/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: He was very kind and professional and helped me find my way clearly and efficiently!! A very kind and positive man. Work Location: ERMC Date: 10/25/2020 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was very efficient and polite. He was also a very safe driver. Work Location: ABM Date: 10/25/2020 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Very good service Work Location: ABM Date: 25/10/2020 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Exceeded servicio! Work Location: ABM Date: 10/26/2020 Employee: Adam Matrigali Airport: Newark Airport Experience: He was so lovely and helpful. I was in a rush and did not know where I was going so I really appreciated a friendly and kind spirit like Adam’s. We need more people like him. Thank you for this service. Work Location: ERMC Date: 10252020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Very nice and informative Thank you Work Location: ERMC Date: 10/25/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was top shelf as his nickname is appropriate! Friendly, helpful, outgoing. The kind of employee every company should have Work Location: ERMC Date: 10/25/2020 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Very nice and helped me get to the correct terminal on time Work Location: ERMC Date: 10/25/2020 Employee: Suzan Naim Airport: JFK International Airport Experience: Suzan Naim went out of her way to help me to meet my needs She was so nice and polite Her badge #6441006256 I am very happy that I mate her Thanks Work Location: Swissport Date: 10/02/20 Employee: Erika Rankine Airport: Newark Liberty International Airport Experience: I came to Newark with only Euros AND, didn’t know the exchange office wasn't working, AND that Dutty Free shop was only accepting dollars. These guys have helped me to GET home, without them I would have been stuck, with no credit card or Anyone to call. They went out of their way to help me organize a transport home AND everything. A great example of American hospitality, I thank them very much. Work Location: ERMC Date: 10/13/2020 Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: I arrived in Terminal B Airtrain platform seeking help to reach the global entry registration office . Sharon was very helpful and informative and was able to direct me to the right place while maintaining a positive stance and being very polite and smiley . I am very pleased with her superb level of customer service Work Location: ACES Date: 10/26/2020 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha offered a very kind welcome and helpful advice on where to go to pick up an Uber after-hours. She provided great customer service. Thank you! Work Location: ERMC Date: 10/27/2020 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis did a great job explaining what was going on and what we needed to do to get to the correct location. Which was confusing with all the on going construction Work Location: Abm Date: 10/27/2020 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was very helpful while and my family were trying to figure out how to get around the airport. He explain to us exactly where to wait for the car rental. Very accommodating and nice. Thank you Luis Work Location: ABM Date: 10/24/2020 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: He was very knowledgeable about the airport and area. He helped us not only find a cheaper ride when ours was canceled but then helped us find our way to the pickup location. LGA airport is the nicest airport I’ve been to in the world. I have flown many places but never experienced customer service like they have provided Work Location: Ermc aviation Date: 10/27/20 Employee: Ann Spence Airport: Newark Liberty International Airport Experience: She was really helpful, explained thoroughly, great energy, made me feel welcomed and made it easier on us. Especially being new to Newark International. If I see her again in passing, I definitely will speak and acknowledge her. Make sure she’s in good spirits and in good health. Her vibration did it for me. Work Location: ERMC Date: 10/27/2020 Employee: Ann Evans Spence Airport: Newark Liberty International Airport Experience: Ann was a great help with purchasing the correct NJ Transit ticket, getting through the gates and directing me to my arriving train. Thanks! Work Location: ERMC Date: Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: I was traveling from Venezuela and had to stay in the airport overnight to go to Houston in the morning and I met Ms Sharon at the food court. I wanted somewhere safe to stay and she smiled and told me to go to Terminal B. They had a television, bathrooms and a nice place for me and my mother to rest. She was so nice and friendly. it is sometimes hard wen you do not speak the language. I want to say thank you for her service. Your airport is very good to the people! Work Location: ERMC Date: 10/28/2020 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: I missed my flight and was asking for directions back to the bus. Bertha Malasquez with ERMC Badge # 6300503040 was nice enough to help me with that. She even shown me the waiting area where the Wi-Fi is because the bus doesn't pass through for another 2 hours. Her help calmed me down with the whole ordeal. Glad she was there. Work Location: ERMC Date: 10/28/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was both helpful and informative. Love his history comments and cheerful smile. I notice him every time I fly into ERW every week, Regardless Is we have an interaction or not. Great employee and all around great person. Work Location: ERMC Date: 10/28/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Some of us are always in a hurry and as we all know when we rush we make mistakes. Lucky for me, ADAM was right there noticing every customer that passes his way making sure that we all reach our destinations safely and on time. Thanks Adam for making me feel at home even though I’m 3000 miles away from home at the moment. You are AWESOME. Work Location: ERMC Date: 10/25/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I travelled by myself and came in late at night. Very few people were in the airport. Had a hard time finding the AirTrain but once I got to the platform I felt safer knowing Adam or his counterparts were there. Also the signs above the entry to airtrain were incorrect. I likely would have gotten off at the wrong stop if it was not for Adam. Again, very helpful! Thank you for being there. Work Location: ERMC Date: 10/28/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was working at P3 station and was greeting all passengers as they were arriving from the rental car location. He politely asked everyone their airline and told them which stop to get off the air tran. In addition, he made sure people we socially distanced and politely asked the man to my right to put his mask on. In addition, upon my arrival to Newark the day before, the lady at the air tran station at the airport side was great as well. I did not get her name but she made sure I knew where I was going and felt comfortable. Great work Red coats! Work Location: ERMC Date: 10/28/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Warm and welcoming after returning my rental car. Made sure I knew where I was going to get to my terminal/request a Lyft. Very nice and cheerful after a 5 hour drive and working for 8 hours. Work Location: ERMC Date: 10/29/2020 Employee: Adam Mataigali Airport: Newark Liberty International Airport Experience: A very knowledgeable and helpful gentleman whose service goes beyond the norm. Work Location: ERMC Date: 10/29/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Very friendly! Knows everything about getting around and jumped right in to help! Work Location: ERMC Date: 10/29/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Extremely helpful and was there to make sure traffic flowed smoothly Work Location: ERMC Date: 10/29/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very nice and asked all the passengers were going to make sure they knew what stop to get off on. Work Location: ERMC Date: 10/29/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was friendly, helpful and professional on Thursday evening when I flew into EWR and needed to get a hotel shuttle. It is nice to have help without even asking and especially on a dark cold night in a strange location. He does a nice job. There really are good people in the world! Work Location: ERMC Date: 10/13/2020 Employee: Nicole Guerra Airport: Newark Liberty International Airport Experience: Nicole Guerra went above and beyond assisting me with finding the right product. She was very knowledgeable, professional and easy to talk to - very pleasant experience. It was a fresh and upbeat distraction from the otherwise somewhat depressing and empty atmosphere of the deserted airport. Work Location: EJE Retail LLC Date: 10/31/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was so nice and helpful! Work Location: ERMC Date: 11/01/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: This was my first time using airtran at this airport and this assistance made a world of difference, I was no longer anxious and eventually got to where I needed to go. Thanks Adam M with ERMC. Work Location: ERMC Date: Nov 1, 2020 Employee: Adam Matrigali Airport: New York Stewart International Airport Experience: Adam was very helpful as I was trying to move through an unfamiliar airport. He was able to give me information on how to access my train from the airport, including which platform the train would be arriving on. Incredibly useful information after a day of travel. Work Location: ERMC Date: 10/042020 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha(Badge # 6300527923) was helpful in providing the information I needed and personally made sure I’m getting the right train to get to my destination. Good customer service. Work Location: ERMC Date: 10/31/2020 Employee: Adam Matriagli Airport: Newark Liberty International Airport Experience: Mr Matriagli was extremely helpful and directed me towards the train to Manhattan after I had gotten off the AirTrain at the wrong stop (P4 station). "At the train station, head to track A like Apple" he said. My trip into the city went without complications afterwards. Thank you, Mr. Matriagli! Work Location: ERMC Date: 10/30/2020 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: The gentleman was very polite, provide accurate information, and very helpful. We were lost in the airport, trying to find the car rental Fox rental car , and every person that we ask, make us walk a lot and we were still lost. We took the air train several times. He explain to us the that rental place was out of the airport, and give us the right information to find the shuttle for the car rental. I was very happy and grateful with his services. Work Location: ERMC Date: Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam Matrigali was very helpful to myself and those around me in finding our way. This is a very important service given to those flying in and out of NY/NJ. I appreciate this much needed service and applaud it's staff for their help. Thank you! Work Location: ERMC Date: 10/29/2020 Employee: Jordan Mound Airport: Newark Liberty International Airport Experience: Jordan was so friendly and helpful. It was very busy but he remained calm and patient with the throngs of people who were ALL in a rush, frustrated and tired. He directed (us) very expertly while having a very personal touch, greeting everyone with a smile while answering the same questions over and over! ;)) -- Thank you Jordan! Say hi to your little sister for me! Work Location: ERMC Date: 11/2/2020 Employee: Ramesh Katwaru Airport: LaGuardia Airport Experience: He was extremely helpful in directing me about how to get to grand central including walking me to the kiosks where I purchased my ticket. Extremely friendly, good natured and helpful!!! Work Location: ERMC Date: 10/30/2020 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Mr. Domingo was very welcoming and informative he gave my husband and I advice about loving each other because we were celebrating our 10 year wedding anniversary! He told us how to get a metro card and what bus and stops we would have to take to get to our hotel!! I hope we run into him again when we visit NY!! He was a blessing!!! Work Location: ERMC Date: 11/02/2020 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was extremely helpful, and extremely nice. My friends and I had just returned a car to the rental car area and needed to find a cab to get home and Iesha told us how to easily find a cab when we got off the AirTrain. It was pretty late and the waiting area was empty and Iesha stood with us chatting until the train came, which was about 5 minutes. She was an absolute delight and truly went above and beyond. It was nice to experience considering we had just had a long day of travel and were beat, but she took the time to really interact with us and go the extra mile of being warm, funny, and helpful. I hope to see her again next time I’m there. Work Location: ERMC Date: Employee: Ramesh Katwaru Airport: LaGuardia Airport Experience: Ramesh really cut my anxiety level by half. He was gracious and informative. He continued to check back with me while I was waiting for car service. He also saved me a lot of money by directing me to a car service with reasonable prices. He even gave me a clorox wipe to use before I dialed the public phone! So grateful! Work Location: ERMC Date: 11/03/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very welcoming, friendly and helpful which is just what I needed in an unfamiliar airport already far from home, after a hugely stressful day due to not being able to get on my second flight of my trip because my Covid test results weren't available yet. Work Location: ERMC Date: 11/03/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very welcoming, friendly and helpful which is just what I needed in an unfamiliar airport already far from home, after a hugely stressful day due to not being able to get on my second flight of my trip because my Covid test results weren't available yet. Work Location: ERMC Date: 11/03/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very knowledgeable, professional, and courteous. Work Location: ERMC Date: 11/03/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam is AWESOME!! Work Location: ERMC Date: 11/03/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: This was my first time flying into Newark and taking the air train / N j TRANSIT TO Penn station. Adam Matrigali made it simple for us. THANK YOU Work Location: ERMC Date: 11/03/2020 Employee: Anne Evans-Spence Airport: Newark Liberty International Airport Experience: I was confused how to get to Penn Station after exiting the EWR Airtrain at the transfer station. The lovely employee there named Ann (badge #6300516455) was super friendly and helpful and she quickly pointed me in the right direction. Thank you Ann!! Work Location: ERMC Date: 11/5/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam Matrlgali was very nice and helpful, i travel the country weekly, and when your dead tired a helpful voice is nice...i appreciate the service he gave to me, took 30 seconds to ask if i was having a good day etc...keep up the good work Work Location: ERMC Date: 11/05/2020 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: Tagwantie was very friendly and helpful, it was my first time flying into JFK. She helped me with directions to my hotel and shuttle service. I appreciated her kindness very welcoming. Work Location: ERMC Date: 11/05/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Mr. Adam Matrigali was very helpful in getting me to where I needed to go. Work Location: ERMC Date: 11/05/2020 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: Larry was so sweet! He recognized that I was a bit out of my depth as I was approaching the air train and clearly looked a little confused as to which direction I was headed in. He flagged me down and asked me where I was headed, and gave me excellent directions! He reassured me and sent me off feeling a lot more comfortable! Larry’s kindness and knowledge of the route to my destination was immensely helpful. Thank you so much Larry! Work Location: ERMC Date: 11/07/2020 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was very professional and nice. He helped me with my luggage in which I was thankful because it was heavy. And he always kelp a smile on his face. Thank you Luis. Work Location: ABM Date: 11/6/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Very helpful and courteous Work Location: ERMC Date: 11/07/2020 Employee: Venessa Tejeda Airport: LaGuardia Airport Experience: Venessa was SO helpful! She gave the best directions to help us get to her hotel. She was patient and had a very positive attitude. Thank you! Work Location: ERMC Date: 11/07/2020 Employee: Fiazan Khan Airport: LaGuardia Airport Experience: I had two luggages and one of them was heavier myself. Mr. Khan was very nice to help me find a right way to the area for Uber as well as with my luggage I was struggling with. Thank you a lot! Work Location: ERMC Date: November, 4 2020 Employee: Anne Evans-Spence Airport: Newark Liberty International Airport Experience: The nominee provided excellent service when I arrived at Newark airport. Top notch service. She saw that I was lost and didn't know how to use the air train. She helped me to figure out how to get to my hotel from beginning to end. Very proffesional. And very helpful. Work Location: ERMC Date: 11/03/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Completely lost at the terminal trying to find out where to go and Adam saw me and immediately approached me and he was so nice, friendly, and helpful. Adam pointed me into the right direction and my anxiety of being in a new airport was put at ease. Thank you Adam! Work Location: ERMC Date: 11\8\2020 Employee: Faizan Khan Airport: LaGuardia Airport Experience: very helpful and attentive. Work Location: ERMC Date: 11/08/2020 Employee: Faizan Khan Airport: LaGuardia Airport Experience: courteous nice and professional. great customer service Work Location: ERMC Date: 11092020 Employee: Ann Evans Spence Airport: Newark Liberty International Airport Experience: Good morning, First of all, ask for excuses for my English. I am nominating Agent Ann Evans Spence for her cordial and gracious treatment of me. I had a flight with a very long connection at the Newark airport and the agent gave me a pleasant advice on things to do, visit, eat, in short, all the information that any traveler who does not know the terminal could need. The agent always with a smile on her face and unmatched kindness. I would also like to acknowledge the work of the agents who work at the New Jersey AirTrain, all very friendly too. blessings for all. Work Location: ERMC Date: 06/15/20 Employee: Talina Espinal Work Location: Parking Comments: Ms. Espinal was extremely responsive and helpful in securing a refund on an erroneous charge. She was patient made sure that the problem was solved. She should be considered a valued employee. Date: 06/15/20 Employee: Zaida Penafiel Work Location: AirTrain Comments: I was travelling alone with three little kids and Zaida went above and beyond to help me find where I was going, it was complicated because I wasn't even sure what my flight was, and she waited with my kids so I could go to the bathroom, and personally took us on the train until I got to my line for my next flight. Unbelievably nice person- thank you! Date: 06/09/20 Employee: Deyanira Gomez Work Location: Parking Comments: Deyanira is always there to help with my company's parking issues. When I come to the ABM office or when I send her an email. She is a great employee and always offering to help. she has gone above and beyond many times. Today has been one of those days that I cant thank her enough. Date: 06/06/20 Employee: Luis Rueda Work Location: Ground Transportation Comments: Luis was driving a shuttle between terminals in the airport. He was extremely helpful to every passenger, making sure they knew exactly which stop was best. He was friendly and really informative. This was incredibly helpful given all the construction and confusion at LaGuardia at terminal C. Thank you Luis for your exemplary service!!! Date: 06/03/20 Employee: Luis Rueda Work Location: Ground Transportation Comments: He was very friendly, helping and encouraging! Excellent customer skills ! Date: 06/03/20 Employee: Luis Rueda Work Location: Ground Transportation Comments: Luis was so kind and helpful in making sure I knew where I was going for my car rental service. He made sure to confirm I saw the right car rental vans and that I got off at the right stop. Thank you Luis for you helpfulness and kindness! Date: 06/02/20 Employee: Elijah Gilbert Work Location: Wheelchair Service Comments: Just want to say Elijah was kind and helpful. I would definitely ask for him to help me next time I travel. Thankyou Elijah. Date: 06/02/20 Employee: Talina Espinal Work Location: Customer Service/Information Desk Comments: I originally booked a flight home to Louisiana for an important family event. The flight was supposed to depart from Newark and take me to Baton Rouge. At the last minute, I was informed by American Airlines that my flight had been changed and would now depart from LaGuardia. This meant that I had to drive to the airport, rather than take NJ transit, and therefore had to leave my car parked at the airport. I was really worried about what this would cost me, especially once my original return flight was cancelled due to COVID-19. I reached out to LaGuardia to see what I could do about my car, and got a prompt response from Talina Espinal. Talina was an absolute God-send. Not only did she assure me that I would not be charged beyond what my original itinerary would have required me to pay, but she contacted the Port Authority on my behalf in order to reduce my daily parking fee by 50% since I had originally not planned to park my car at all (since originally I should have flow out of Newark). Talina kept me updated on this process on an almost daily basis (for a full month), and, in the end, saved me $864 in parking fees. I am so very grateful for her, and by extension for LaGuardia airport, for being so helpful and understanding during this uncertain time. Date: 06/01/20 Employee: Elijah Gilbert Work Location: Wheelchair Service Comments: I’m a military Service Member returning from overseas with a mild injury that makes navigating a large airport with many bags rather difficult. I signed up for a wheelchair transport to ease this process, and Elijah was the employee who assisted me. Elijah was not only kind, considerate, and a complete professional, but managed to assist with bags (some were heavy military duffles) and navigate me through the terminal and get me all the way to the taxi stand with all of my belongings. Elijah should be commended for a job well done, and is an amazing asset for UGE and the Newark airport! Date: 05/27/20 Employee: Luis Rueda Work Location: Mass Transit Comments: Luis went out of his way to help me get to the taxi stand at LGA after we took the wrong bus The disorganization at LGA is laughable but Luis saved the day Date: 05/27/20 Employee: Luis Rueda Work Location: Ground Transportation Comments: He was exceptionally kind to help me with my luggage and when I got on the wrong bus, he drove me and another passenger to the current location and gave us instructions on how to get where we needed. He was kind, welcoming, Date: 05/25/20 Employee: Nickeisa McCalmn Work Location: Welcome Center Comments: My apologies for the delay in reporting how kind this employee was when I was jetlagged and trying to orient myself. She was a B3 escort. Date: 05/24/20