Date: 3/1/21 Employee: Stafford Woods Airport: Newark Liberty International Airport Experience: Friendly warm and wonderfully helpful as I carried an elderly relative’s 5 pieces of luggage weighing over 150lbs in total back home to Toronto!! Mr . Woods was my airport angel today Thank you- Dr Sherri Baine, Pediatrician, Toronto, Canada Work Location: ERMC Date: 02/28/2021 Employee: Stafford Woods Airport: Newark Liberty International Airport Experience: As I arrived off the NJ Transit train, after a long morning of running to catch trains and delays, I arrived to Newark disheveled and a bit confused. after helping someone else with questions, Mr. Woods came up to me and asked if he could be of assistance. He told me exactly where to go in a calm and clear manner. With the perfect amount of information I needed. Not too much to make it confusing, but enough direction to make me confident. This gentleman made me feel welcome and confident upon arriving at the airport, which I have never felt before, and because of his manner and help, I was able to navigate the airport feeling calm. Mr. Woods, and the many people doing great work like him, are providing a very important service to your airport by giving a genuine service that will put your airport into world class. Work Location: ERMC Date: 02/28/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: I landed at Terminal B and was thoroughly confused about how to get to rental cars. Darlene helped me avoid getting on an MTA bus and even found the ETA of the next terminal bus for me. All the while she was very sweet and extremely helpful. When the bus came to the terminal, she ensured I didn't miss it. Thank you, thank you!! Work Location: ERMC Date: 2/27/21 Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: Sharon was an amazing person who helped me track down a flight that was rediverted back to the airport. The airline, United Airline was not able to provide me with any useful information, but Sharon got me all the information I needed by staying with me on the phone for more than 30 minutes doing her diligence to get me all the information I needed. Thanks again, Sharon! Work Location: ERMC Date: 02/27/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Muhammad helped me locate my friend who had arrived at another terminal. He was extremely kind when he saw I was having a hard time breathing from the long walk between the parking lot and the terminal. Work Location: ERMC Date: 2/25/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: P4 the customer service was excellent Work Location: ERMC Date: 02/25/2021 Employee: Medjine Dure Airport: Newark Liberty International Airport Experience: I was at Term. B when I realized I lost my child's bag somewhere at the train station at the airport, Ms.Dure assisted me on finding my bag. I'm greatly appreciative because I didn't know what I would do without my child's bag. Big Shout to Ms.Dure your are the best ! Work Location: ERMC Date: 02/24/2021 Employee: Sheila Ferguson Airport: JFK Experience: It was with my girlfriends and it was the first time ever in NY coming from FL where trains are practically non existent. Sheila was able to help us chose the best option for the five of us for our entire stay here in New York and helped us with directions on how to get to Manhattan. She was extremely polite and well mannered and I am glad she was there to help us today. Work Location: Bombardier Date: 02/23/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: She was able to point me in the right direction and was patient with me until I was able to find the right shuttle. Work Location: ERMC Date: 02/23/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene Hunter was very polite, informative and kind to me. She helped to transfer from LGA to JFK by bus/trains. Thumbs up to her. Work Location: ERMC Date: 02/22/2021 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: Very patiently listened to my question and provided accurate information to help me understand if I needed to take the train from Penn Station or from train terminal. Work Location: ERMC Date: 02/22/2021 Employee: Germaine Whitley Airport: JFK International Airport Experience: We were late for our flight and he was so kind in such a stressful situation! He helped us figure out our baggage issues and I can’t express how grateful we were that we happened to go to his curb side check in. Please please please recognize this employee! Kindness goes a long way and turned around our whole morning! he helped us get to our flight in time and we cannot thank him enough. Work Location: JetBlue or JFK Date: 02/22/21 Employee: Magdalene Victor Airport: Newark Liberty International Airport Experience: On that date I had lost my phone due to me being in a rush. This employee helped me find it and helped make sure I took the right air train to get back. Work Location: ERMC Date: 02/20/2021 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: Mrs.Rivera was very helpful, I lost my bag and I had already left customer. After such a long flight I wasn’t able to find the baggage office for Emirates, Mrs.Rivera was able to help me find the baggage agent for the airline. She went above and beyond to help, she was also very friendly and kind to me. I really appreciate her kindness. Work Location: ERMC Date: 02/18/2021 Employee: Sheila Ferguson Airport: JFK International Airport Experience: I lost my phone in the train and she been in contact with me to find it. Servicial person and kind. I’m glad with her. Work Location: Bombardier Date: 02/17/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Very informative, helpful, and polite. Work Location: ERMC Date: 2/17/21 Employee: Jonathan Payton Airport: Newark Liberty International Airport Experience: I needed to renew my Port Authority ID Badge. After arriving on time for my 11:20am appointment, my name was announced to start the ID renewal process with Jonathan (Badge #6300 136087). Jonathan was very patient and pleasant. He made the process effortless on my part and he always maintained a professional demeanor with me while displaying a great since of humor. I appreciated his overall presentation. Thanks Jonathan for a great experience. Work Location: Allied Universal Date: 02/17/2021 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: Bertha came over to us to offer assistance when we were looking for a hotel at the kiosk as our flight was full and we had to stay in Newark overnite ... she was VERY pleasant helpful AND knowledgeable ... we were happy to have her help ... before we knew it we had our info and were on our way to the Renaissance Hotel !! Work Location: ERMC Date: 02/16/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Mr Muhammad fue muy amable en indicarme lo necesario incluso me acompaño hasta el sitio donde debía tomar el transporte. Gracias Mr Muhammad was very kind to tell me what necessary I even accompany myself to the place where he should take the transport. Thanks Work Location: ERMC Date: 02/14/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I saw Adam in the New York penn station and he helped me get to Newark. I’m from Alabama so I really needed the help. These trains are very confusing to me. Very thankful! Work Location: ERMC Date: 02/14/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was very kind and guided us while we were lost to get to the air trains. She communicated with us in spanish which was helpful for those who did not understand English. Work Location: ERMC Date: 2/14/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam really helped me find my way after a super long day of traveling. He was so polite, funny and extremely informative with his instructions. Absolutely a huge asset in my eyes. THANKS ADAM! Work Location: ERMC Date: 2/14/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Arriving to LGA a day ahead of my flight was SUPER FRUSTRATING, totally on my end. Adding to all the frustration carrying bags with broken straps, zippers not zipping, huge jackets that are bursting From the seams and on top of all this, I'm sweating.....just when I thought everything was about to boil over, I look up and there she is! The Woman in the Red Jacket - to make all the aggravations and fears about sleeping at the airport disappear! Long story short I was booked at the Comfort Inn, saved a couple $$$$ on cutting out that Uber trip (Shuttle) Her conversation so easy, knowledgeable woman. I can go on and on! Overall I was so inspired about the experience that here I am writing about it! Work Location: ERMC Date: 02/13/2021 Employee: Faizan Khan Airport: LaGuardia Airport Experience: He was extremely helpful taking me, my pregnant wife, 2 kids, and a large amount of luggage. He approached us and was kind to the kids, using his teaching skills to sing songs with them. He was extremely valuable!! Thank you! Work Location: ERMC Date: 02/13/2020 Employee: Faizan Khan Airport: LaGuardia Airport Experience: I recently traveled to LaGuardia with my 3 month old baby. Due to all the baby gear I had to travel with, I had some anxiety about getting from baggage to my Uber. Faizan spotted me struggling and came right over to help. He carried my bags and directed me to my Uber pick up location. He even waited and helped me get loaded into the car. I was so thankful for his kindness and made for a great start to my trip with my baby. I hope this service can continue at LaGuardia, so people in need of an extra set of hands aren’t overwhelmed upon arrival. Thank you, Faizan! Work Location: ERMC Date: 2/12/21 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: Amazing and patient Work Location: ERMC Date: 2/12/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: I had a very pleasant and helpful experience trying to get to my rental car before they close at midnight. Iesha’s direction was spot on and made it easy and quick for me to find my way out. Work Location: ERMC Date: 2/12/21 Employee: Monroe Williams Airport: LaGuardia Airport Experience: I left my wallet on the plane and he helped me above and beyond Work Location: ERMC Date: 2/12/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was amazing! not only did he help with my questions regarding where i needed to go, he waited with me to ensure the train i got on was correct. so friendly, knowledgeable, and just overall a fantastic example of a great employee! Work Location: ERMC Date: 02/12/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: Excelent service, very nice person and give the right information Work Location: ERMC Date: 02/12/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: It was a wonderful experience and the service was quite helpful. Thank you for the exceptional service. Work Location: ERMC Date: 02/11/2021 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon was extremely helpful in navigating my group from the airport to the city. He went above and beyond our expectations. He helped us purchase our MTA cards, showed us a map of how to get where we needed to go, and even walked us to our bus. He is a valuable asset to your company. Work Location: ERMC Aviation Date: 02/11/2021 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: It was my first time visiting New York and I had no idea how to get around or get to my hotel. Filemon saw that confusion and immediately offered me his assistance. I heard so many negative things about NYC not being friendly, but speaking to Filemon changed my perception and showed me a friendly side of the city. There is nothing better than having someone make you feel comfortable in a new place, his kindness will not soon be forgotten. Filemon is an incredibly valuable employee. Work Location: ERMC Date: 02/09/2021 Employee: Viktoria Rozkova Airport: JFK International Airport Experience: Viktoria helped us out today on your flight with Delta. We were confused over new COVID-19 rules, and were really worried. She cleared everything up for us and even helped us to find the gate. She left us only when she was sure that we were safe near our gate. Thank you for a great experience Work Location: Travelers Aid Date: 02/09/21 Employee: Dariene Hunter Airport: LaGuardia Airport Experience: Dariene asked if she could help, called the hotel shuttle and notified my when it arrived. Thanks Work Location: ERMC Date: 2/9/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was very welcoming, friendly, and helpful. I arrived late at night and was not sure how to get from the terminals / AirTrain to the Newark Marriott in the middle. Iesha pointed me in the right direction. Thank you. Work Location: ERMC Date: 02/09/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: My husband and I were awaiting the arrival of a friend and a little puppy. Darlene directed us to the right place to wait for them, how to find the up-to-date flight information as well as where the all-important bathrooms were! She was very upbeat and friendly, big smile, very gracious. Would that everyone was like that!!!! Work Location: ERMC Date: 02/09/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: I want to thanks Virginia Moreno for giving me and my family an amazing service when we arrived at the Jet Blue terminal, I really appreciate it. Work Location: ERMC Date: 02/08/2021 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: It was really great and he is really helpful Work Location: ERMC Date: 02/08/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was incredibly helpful with explaining how to get to grand central. great service! Work Location: ERMC Date: 02/08/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Muhammad is so sweet and had great customer service with me today ! I had just got off my flight and my phone just died and I was scoping around looking for something to charge my phone with (I only had the USB) and he kindly asked me if everything was ok I expressed it wasn’t flight related and still he took the time to help me and make sure he gave me his block to charge my phone. It saved me so much because my ride had no idea where to get me ! On top of that he was very professional and made my experience so good !!! Thank you Muhammad !!! Work Location: ERMC Date: 02/07/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: My Wife and I got off our Flight. Headed to the Buses and Shuttle Area. She saw Us looking around trying to figure out what to do. She said May I help You. She took Us step by step to get our Metro Card to get to Times Square. Normally a Uber or Taxi will run between $40-$50. Save A Lot by taking the Public Transportation. We are Very Appreciative of Her Customer Service. Work Location: ERMC Date: 02/07/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was extremely kind and explained how the metro worked, which was the best way to get to my hotel. She took her time with while helping another person to get to their destination. Work Location: ERMC Date: 02/07/2021 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: Very friendly. Know directions in the airport. She helped me go to my flight. Very experienced with her job. She is a wonderful person. I made to my flight because of her. I was very scared because of COVID but she literally made my day. Work Location: ERMC Date: 02/07/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: After my flight landed in NYC and I proceeded to try and find my way through the Airport. I was in need of some help with traveling back home to New Jersey. As I was looking confused I happened to look up and Darlene Hunter was there to assist me with the answers to my questions as for me traveling back home using the ground shuttle bus and then taking the trains in full details. I was so happy for her graceful professionalism and communication it was just what I needed to get home safely. Work Location: ERMC Date: 02/07/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: I had to wait for my ground transportation. I kept getting up to check outside. She said just stay inside because it was very cold. She kept watching to see when my ride was outside. When it arrived she came and got me and told me your transportation is here. Work Location: ERMC Date: 02/06/21 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: She helped call my transportation shuttle Work Location: ERMC Date: 02/06/2021 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Faizan provided exemplary service by guiding my family to the most economical travel option out of LGA to west Chester and also helped with our luggage. Very polite and professional. Thank you so much! Work Location: ERMC Date: 02/06/2021 Employee: Carla Evans Airport: JFK International Airport Experience: Ms. Carla Evans is an angel. My dad arrived @ JFK 530 am and I could not be there to pick him up. Thank god for Ms. Evans. She was there all the step of the way. My dad doesn't speak the language plus he's in a wheel chair. She took the time to call me and look for the driver I had sent for him, who had gone to the wrong terminal. Once again I want to thank Ms. Evans for going the extra mile and making sure my dad was safe and secure. It gives me great pleasure to commend Ms. Evans for her great work ethic and for being a great human being over all. Work Location: ERMC Date: 2/4/21 Employee: Wendy Gonzalez Airport: JFK International Airport Experience: Wendy Gonzalez Company : ABN JFK/4 ID: 6441034015 Wendy is part of the cleaning team. She does an excellent job keeping the Kiosk's and terminal 4 Covid free. She also goes above and beyond to assisting passengers\customers getting there boarding pass through the Kiosks and directions to flight information. Erwin Cardinal Delta IT Field Tech Erwin.Cardinal@delta.com Work Location: ABM Cleaning Date: 02/04/2021 Employee: Elliott Rappaport Airport: Newark Liberty International Airport Experience: Excellent service. He overhear a need we had and bent over backwards to help us get prepared for our flight. Thank you Elliott for your unselfish service. Work Location: Volunteer Date: 02/03/2021 Employee: Adam Mateigali Airport: Newark Liberty International Airport Experience: Adam was very helpful in explaining where I need to go in order to get a ride to my hotel. Very friendly and appreciative of the information he provided Work Location: ERMC Date: 02/03/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: Would like to thanks Virginia Moreno for helping me to get to a covid testing site so I could get on my flight. Thank you very much for all your help. Work Location: ERMC Date: 02/02/2021 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Took a last minute flight to New York LaGuardia airport and had no clue how to get to Newark airport hotel. Your employee took extra time to clearly walk me through the steps I needed to do and was beyond helpful. I cannot thank you enough for you help and clear directions. Work Location: Lauriston Date: 02/02/2021 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: I was completely lost and didn’t know how to take the metro. She helped me purchased a metro card. Lead me where to catch my metro bus. If It wasn’t for this lady I don’t know what I would of done ( keeping in mind I didn’t have no money or way to make a phone call). Work Location: ERMC Date: 1/30/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: He was so helpful and kind!! I would’ve been lost without him! Work Location: ERMC Date: 01/31/2021 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: Upon my arrival and Departure Ubong exemplified exception service. Work Location: ERMC Date: 1/31/21 Employee: Viktoria Rozhkova Airport: JFK International Airport Experience: Loved flying from this airport. JFK overall was very clean and efficient. Viktoria Rozhkova, on of the workers there, was helpful and patient with my hundreds of questions. Thanks to her, I managed to get on my flight easily and with no worries. Work Location: Travelers Aid International Date: 01/30/2021 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: After a long flight and being stress to get transportation to JFK I saw Mr. Domingo walking towards me with a smile on his face. Hi, How may I help you and I told him this is my first time at this location and I need transportation to the city. Mr. Domingo told me not to worry and he will make sure I get to my destination. He walked me close to a telephone and said I will call this company and you give them the information and they will be able to pick you up. After the phone conversation he came up to me and ask if everything ohk? Are they coming? I stated yes. Mr Domingo kindly request I proceed back to level 2, make a left turn and stand at the K section. I thank him and proceed. This is the best and detailed customer experience I have ever had in a long time. Mind you I had a horrible hotel experience on this trip to Horible TSA that got me to misplace my IPAD and just to get to LaGuardia and have such a nice and warm experience was everything for me. Thank you Mr. Domi Work Location: ERMC Date: 01/28/2021 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon was extremely helpful in getting me in contact with dispatchers for a shuttle service after I had waited about 30 minutes for a response. I truly appreciate Filemon's commitment to resolve my issue. Work Location: FRMC AVIATION Date: 01/28/2021 Employee: Sonia Afsana Airport: LaGuardia Airport Experience: Afsana was very patient and helpful when I experienced trouble contacting Go Shuttle Connecticut for my pickup. She helped me reached the company and I was able to confirm my reservation. Work Location: ERMC Date: 01/27/2021 Employee: Talina Espinal Airport: LaGuardia Airport Experience: We were overcharged for parking and Talina quickly figured it out and refunded our card. Work Location: ABM | Aviation Date: 01/27/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very knowledgeable and friendly, directing us to our flight. This was helpful on our first flight through Newark. Adam really lives up to the nickname “TopGun”. Work Location: ERMC Date: 01/27/2021 Employee: Adam Matrigali Airport: I don't know Experience: Really awesome job providing all the information asked. He is well knowledge with the area Work Location: ERMC Date: 1/26/21 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: Was very helpful in helping to locate my phone! Work Location: ERMC Date: 1/26/21 Employee: Umair Saeed Airport: LaGuardia Airport Experience: I was looking for the rideshare section of LGA and Umair was extremely friendly & helpful. He directed me to the correct area. Work Location: ERMC Date: 1/26/21 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: The agent went above and beyond to make sure I knew how to get to where I was going. She helped me with the machine and walked me out to the bus to ensure I got on the right one. Thank you Lauriston for taking great care of me. Work Location: ERMC Date: 01/26/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was super helpful in giving directions about air train directions after we landed at midnight. It also felt sager knowing there was personnel in an otherwise empty station at 1 am. Work Location: ERMC Date: 01/24/2021 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Faizan was extremely helpful and friendly in helping me call for ground transportation when I was completely unfamiliar with LGA. His hard work did not go unnoticed! Work Location: ERMC Date: 01/24/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Proactive, friendly, polite and enthusiastic. He guided me to my final destination readily and eagerly. Thank you, Adam! Work Location: ERMC Date: 01/24/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I was trying to understand how to get to NYC from Newark intl. Airport. Adam helped me understand the entire way and where to buy tickets. I got to where I wanted without requiring further assistance. I appreciate it when there is someone that friendly and helpful who helps clear the uncertainty in a new environment! Work Location: ERMC Date: 1-23-2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: The best ever! Work Location: ABM Date: 01/23/2021 Employee: Antwan Cooper Airport: Newark Liberty International Airport Experience: My niece and I had five suitcases and two backpacks between us, and as we were trying to transit from one AirTran to another. Antwan helped us rearrange the bags on our luggage cart, helped us get in and out of the AirTran train, and made sure we knew how to get to the rental car check- in. We had had such a long day, with missed flights, missing luggage, no food, and just plain exhaustion. Antwan was a Godsend and a true gentleman! Work Location: ERMC Date: 01/23/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: I was trying to figure where I was supposed to go next after I picked up my baggage and Muhammad helped me. Without me even asking for help, he figured I was in some troubles. Because of him, I got safely to my terminal and I finally got home after a very long trip. Thanks Muhammad. Work Location: ERMC A-LLC Date: 01/22/2021 Employee: Fiazan Khan Airport: LaGuardia Airport Experience: Faizan Khan was very helpful directing me to the cheapest ground transportation to JFK. It was really nice encounter. Good job, Mr Khan. Work Location: ERMC Date: 1/21/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was immensely helpful when I had lost my wallet. I was very panicked so she helped me calm down and also helped me get in contact with the terminal until I found it. Thank you! Work Location: ERMC Date: 1/21/21 Employee: Adam matrigal Airport: Newark Liberty International Airport Experience: Awesome customer service! Directed to me to where I needed to go! I never loose this experience! Work Location: ERMC Date: 1/21/21 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: He gave me a welcoming help by answering my questions. Work Location: ERMC A LLC Date: 01/21/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Good job Adam Work Location: ERMC Date: 01/21/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam Matrigali was so helpful with the friendliest attitude imagined. He is a true asset to the airport and ensures all passengers are enjoying their travels! Work Location: ERMC Date: 1/21/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Met Adam while on P3 Station at EWR. He was very friendly and professional. Work Location: ERMC Date: 01/20/2021 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: On the way to my gate, I encountered Chidinma, a West African, at the AirTrain. As I'm returning home from a visit to East Africa, meeting Chidinma was pretty exciting. Not only was she professional and polite, but Chidinma was helpful too and took the time to engage me while I was waiting for my train. Thank you, Chidinma! Work Location: ERMC Date: 1/20/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Mr. Matrigali was beyond helpful. Coming to New York and New Jersey can be very cold with people. For a guy like him to come up to me help me out with directions that just to talk made my dad even better. The red coats in New York and New Jersey are amazing and I which all airports had them. I travel for work Monday through Friday and it’s nice to have red coats direct me instead of me getting lost. Work Location: ERMC Date: 01/20/2021 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: Friendly, informative and professional! Work Location: ERMC Date: 1/20/21 Employee: Talina Espinal Airport: LaGuardia Airport Experience: After receiving a shockingly high mistaken charge on my EZ-Pass while parking briefly at LaGuardia, Talina provided the most exceptional customer service in order to resolve the mistake (which happened during a snowstorm, not a normal occurrence). In fact, it was the best customer service I've ever had and I think that's saying a lot at a place like an airport! The way Talina listened to the problem, gathered the facts, explained the solution to fix the mistaken charge and then followed up to make sure I received the refund in a timely manner were all very much appreciated and of the highest quality and care. Outstanding! Talina's highly professional and efficient manner made everything so much better and easier to resolve. Thanks so much, Talina! You're the best! Work Location: ABM / Aviation Date: 01/19/2021 Employee: Darlene hunter Airport: LaGuardia Airport Experience: Amazing woman very nice and helpful solved my problem and gave me good conversation can’t say enough about how nice and helpful she is! Work Location: ERMC Date: 01/18/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Was greeted those morning at the Newark air train by Iesha Walker who was very friendly and helpful and guided me in the right direction. Thanks Iesha! Work Location: ERMC Date: 01/18/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene Hunter is a very nice person. She noticed that I needed help so she asked me. She showed me where and how to purchase a bus card. Also she showed me how to pay and get on the bus. She searched on tablet which train I needed to get on to get to my destination. She even wrote it down for me. Darlene Hunter is a wonderful lady and I was very happy that she helped me. Thank you Darlene Hunter, I really appreciate your help! Mohammad A. Work Location: ERMC Date: 1/18/2021 Employee: Ericka Rankine Airport: Newark Liberty International Airport Experience: My wife and I was dropped off at the wrong terminal and we were close to our boarding Ms Ericka saw us and asked if we needed help and I told her We need to find Delta airlines and she took us to where we should catch the trains to the terminals she road the train with us to terminal B .. your help is greatly appreciated thank you so much from my wife and myself because of you we made it to our flight on time. Work Location: ERMC Date: 01/17/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Courtesy and efficiency at its best!! Work Location: ABM Date: 01/17/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was off enormous help to me twice this morning. First, I was lost finding National Car Rental Return. He was nearby and he gave me perfect, difficult directions very clearly. Then, when I had to transfer shuttles, I left my gloves on the National shuttle. I boarded the Port Authority shuttle and he was my driver! I lamented leaving my gloves behind and he pointed out the shuttle where they were and he said, "Quick, go grab him!" I did and so lucky to have run into Luis. What EXCELLENT service! Thank you sir. Work Location: ABM Date: 01/16/2021 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela noticed us struggling with an infant and toddler waiting for our ride home. While waiting, she brought the kids chips. Asked us if we needed drinks. She also brought us chairs to sit on instead of our luggage! This is my first time having to wait for a ride at an air port and I am blown away by the amazing customer service. I couldnt be more greatful for Angela helping us. DTB Work Location: ERMC Date: 01/16/2021 Employee: Venessa Tejeda Airport: LaGuardia Experience: Kind Helpful A great person to assist me. thanks for asking. Work Location: ERMC Date: 01/14/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela is very friendly and knowledgeable. She was able to direct me in right direction for a taxi cab. she is amazing ! Work Location: ermc Date: 1/14/2021 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: While walking exiting the terminal I was unsure of the direction I needed to go to return home. Not only did Angela Nerbel ask if I needed assistance but she went above and beyond by instructing me and walking along with me to see I was able to locate the destination I needed to go to. She walked from her station and walked along with me until she was sure I was on my way in the proper direction. Not what I was expecting from a NY LGA employee after just coming back from Dallas where customer service is above most all. It just goes to show that even NY is able to change it's reputation with the help of capable, knowledgeable and helpful staff.. Work Location: ERMC Date: 01/14/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was a very friendly and knowledgeable person. I appreciated the information he provided me. I felt better with him there. Work Location: ERMC Date: 1/13/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha greated me right away. I was lost and co fused and within a second she was able to help me get to the United terminal!!! Very personable! Work Location: ERMC Date: 1/13/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful and extremely polite very attentive, 5 star experience Work Location: Matrigal Date: 1/13/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda was very helpful, very concerned for my wellbeing. She was very sweet and patient, helping me with my issue! Work Location: ERMC Date: 01/05/2021 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very helpful - she not only answered my question but took time to show me where to go. She is also very friendly and welcoming! Work Location: ERMC Date: 1/13/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was awesome. Helped me while in a bind. Tremendous value Work Location: ERMC Date: 1/13/21 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Very helpful!! Work Location: ERMC Date: 1/9/2021 Employee: Faizan Khan Airport: LaGuardia Airport Experience: it was a good expierence overall quick and fast Work Location: ERMC Date: 1/13/21 Employee: Efrain Carrero Airport: LaGuardia Airport Experience: I had an accident on an international trip and wasn't able to get or carry my luggage when I arrived at LGA. I asked Efrain from L-2, where I could find a push cart and immediately felt grateful to have met and have been taken care of by him. Efrain not only listened to me recount my accident, but was emotionally empathic and adept; he was active and proactive with little instruction. He helped with my bags and car service in such little time that I forgot my physical limitations and psychological troubles as he helped me. I would like to commend Effrain for his seem-less attitude, work, and grace. I couldn't have met a better person to be there for me when I was having a hard time collecting myself and things after such a trip. Thank you Kindly Effrain, ERMC, and American Airlines for helping us get our needs met with a little more compassion during times like these. Thank you all for facilitating that beautiful and humane experience. We need more of this around th Work Location: ERMC Date: 1/13/21 Employee: Mohammad Anwar Airport: LaGuardia Airport Experience: To ERMC A -LLC Management, Mr. Mohammad Anwar approached me to ask if I needed assistance with getting a metro card as he observed me by the machine. I explained no, but asked for directions to the M60 bus. We had light conversation concerning when airport renovations would be finished due to the long distance between terminals for public transportation, and he stated very soon. He noticed my two large bags and said, he has "a gift for me," then bought out a luggage carrier, which was extremely helpful due to the long walk in the cold to Terminal C. Mr. Anwar is an excellent representation of quality customer service. I had already experienced rudeness twice since getting off my flight. I send my highest regards to your company for hiring someone like him. He deserves a raise and a promotion; NYC can use much more of his kind of representation. Thank you Work Location: ERMC Date: 1/13/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very helpful in providing assistance for taking transport after landing... give her a raise!! Work Location: ERMC Date: 1/13/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam greeted my family and I with a smile and cheerful demeanor at the P4 train platform for EWR. He asked if we needed any help, and confirmed our airline did indeed leave from Terminal B. It is reassuring as a passenger who is not a frequent flyer from EWR, to have an interaction with someone knowledgeable about the airport. Well done PANYNJ for having employees like Adam! Work Location: ERMC Date: 01/11/2021 Employee: Monroe Williams Airport: LaGuardia Airport Experience: While picking up my elderly mother at LGA Mr. Williams showed great compassion and patience keeping her company until i arrived Work Location: ERMC Date: 1/13/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene set the stage for my wonderful vacation in NYC. She helped me to figure out the bus, shuttle etc. She even walked me to the correct bus and helped me to understand the schedule. She was simply amazing! I had such a wonderful vacation and she made the beginning of my trip such a great experience. Work Location: ERMC Date: 1/12/2021 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: My friend and I was standing and we looked confused and lost. Kavita asked us do we need help, she went up and beyond to call car service for us. She even went and showed us how to get a metro bus card and where to take it. We are nurses that came from Florida to help with the pandemic. This company is very lucky to have an associate like Kavita, she deserve a raise and a shining star. Keep up the good work Kayita. Work Location: ERMC Date: 01/12/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis drove us from Terminal A to Terminal B of LGA on Jan. 12, 2021. Luis is very personable with his friendly smile and made every passenger feel welcome, comfortable, and his friendliness was much appreciated. He approached me asking if everything is OK, reading some concern on my face. I forgot to return the key of the rental car to Hertz and was facing $500 charge or missing my flight. Luis calmly got into my situation and advised me to write all information of the rental car and offered to take the key to the bus driver of Hertz Company to return it to the office. His rational decision was a key quality in this case. I should also mention his quality of smooth driving. I saw Luis’s dedication to the work he does focusing on the road when behind the wheel and his attention to passengers during the stops. His care is much appreciated and he is the one who makes a difference in the lives of others. Thank you Luis! Work Location: ABM Date: 12/18/2020 Employee: Bertha Malasovez Airport: Newark Liberty International Airport Experience: A few hectic weeks later and one woman’s astounding kindness is still weighing heavy on my mind, and lightly on my heart! I was arriving international and was awfully overwhelmed: awfully overwhelmed BEFORE losing my portfolio that contains EVERY significant document I own. We’re talking passport, original birth certificate, s.s. card, wallets, the whole shebang. Bertha noticed that everyone was overlooking me and took it upon herself, at the end of her shift, to retrieve my portfolio that was miraculously found on the sky train. She understood it was the only way the teary young woman in front of her would make her flight on time. Her attention paid off, and I had minutes to spare. It was a hectic day for the airport after substantial snowfall, and she still took the time and care to help me. She jumped in at my rescue like it was second nature. Thank you, Bertha. Work Location: ERMC Date: 01/13/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was absolutely kind, courteous and professional! I was lost and he was of great help. Work Location: ERMC Date: 01/13/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha greatest me upon arrival and helped find the right train to my destination Work Location: Ermc Date: 01/13/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I met Adam while he was working at the P3 Air Train station at EWR. As I was waiting for a train to arrive, he approached me to offer help navigating the airport. We had a lovely talk about the work of the “red coats’ at EWR and the value they provide. I am a very frequent traveler to EWR but still rely on this team to help when train service is limited or things have changed (as they have during the pandemic). They have also proven so helpful when train service is disrupted to get us travelers information and get us onto alternate options so we can make our flights. Thank you Adam and the team at EWR - you are invaluable to me! Work Location: ERMC Date: 1/12/2021 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: This was my first visit to EWR in a long time. Adam was very proactive and kind in offering assistance and making sure I knew where I was going. I applaud the Port Authority for having real, live, knowledgeable people like Adam at the ready to help travelers. It certainly made my trip a bit less stressful. Work Location: ERMC Date: 1/12/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful! Work Location: ERMC Date: 1/12/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Very respectful and helpful with giving directions Work Location: ERMC Date: 1/12/2021 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Afternoon, I would like mention about Mr M.Siddiqui services. I'm looking to get JFK Airport with public transportation but I don't know how to get there. Mr M.Siddiqui make it super easy for me. Just like that, he shows me on his tablet through map how I get there. Such a tremendous job! Work Location: ERMC Date: 1/12/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam provides helpful information to all passengers entering the Airtrain at EWR. His friendly demeanor is a welcoming change compared to other service providers at EWR or any other airport. Work Location: ERMC Date: 1/12/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam answer all my questions and got me to where is was going Work Location: ERMC Date: 1/12/21 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Best person i've ever known. I saw myself in problem for not having coins to buy a ticket bus and the lady tried to help in any way, even giving me coins from her pocket. I thank God i got across her leaving the airport. Work Location: ERMC Date: 1/12/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: I was looking for my mother who had arrived and was in wheelchair service. Angela went out of her way to help me locate her. Thanks Angela! Work Location: ERMC Date: 1/12/21 Employee: Darelen Hunter Airport: LaGuardia Airport Experience: I Flew from Atlanta to La Guardia Airport and needed assistance to get to JFK Airport via ground transportation. I was totally confused this was my first time traveling to La Guardia Airport. I saw DARLENE HUNTER (ERMC) and asked for her assistance to direct me how to reach JFK Airport without costing me alot out of pocket. Darlene gave me the precise information where to take the bus and connect to the AIR TRAIN into JFK. The information Darlene gave help me save at least $60. I am very grateful that i met her and would like to thank Darlene very much for the exceptional customer service she gave. Thank you! Regards, Owen Work Location: ERMC Date: 01/12/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha greeted me as soon as I got the platform. She quickly provided me with the info for the Marriott shuttle location. She was pleasant and felt I got genuine help from her! Work Location: ERMC Date: 01/12/2021 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very helpful, friendly and welcoming. Work Location: ERMC Date: 01/11/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Wanted to let you know I always get excellent service from Adam Matrigali from ERMC at the P3 station. I travel through there weekly nd he is always clear and direct in his communication while being respectful and courteous. I appreciate how knowledgeable he is and helpful he has been to me and many others in his role. Glad he does what he does and more importantly how well he does it. Work Location: ERMC Date: 01/11/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: I was on the AirTrain trying to go to Terminal C but it was not properly indicated what stop it was so the AirTrain took me to the train station far from the airport. It was very late at night and I was alone with a lot of luggage so I was scared. I asked Iecha and she redirected me to the train again and told me terminal C was in two stops. THANK GOODNESS she was there because I did not know where to go at all and it was dark and late at night so there wasn´t any people to ask! Work Location: ERMC Date: 1/10/21 Employee: Allessandro Airport: Newark Liberty International Airport Experience: The man in charge of baggage check at the self-service kiosks at 6:30am on 1/10 was extremely helpful to myself and others and very patient. I just wanted to say thank you. Work Location: United Airlines Date: 01/09/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Mr. Rueda is such a nice person. He was really helpful when I needed to find the right terminal for my flight. Work Location: ABM Date: 01/07/2021 Employee: Adam Madrigali Airport: Newark Liberty International Airport Experience: Great guy - very helpful! Work Location: ERMC Date: 01/07/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful at the P3 train station in directing us to the riight terminal and helping my wife navigate the platform and boarding the train. He is personable and went out of his way to make our trip easier and more enjoyable Work Location: ERMC Date: 01/07/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I really appreciated having someone from the red jackets available at the air train. It was my first time flying into Newark and I almost got on the train and Adam was kind enough to stop me and make sure I knew exactly where to go. I think this is a great device to have in such a busy airport. Work Location: ERMC Date: 1/7/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Wanted to let you know I always get excellent service from Adam Matrigali from ERMC at the P3 station I travel through there weekly and he is always clear and direct in his communication while being respectful and courteous. I appreciate how knowledgeable he is and helpful he has been to me and many others in his role Glad he does what he does and more importantly, how well he does it Jeff Watson Work Location: ERMC Date: 01/06/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: My wife and I were traveling to EWR to catch a flight to Europe. Upon arrival at the P3 AirTrain station, Adam Matrigali was quick to assist us to understand how to get from the station to where we needed to go. Adam was personable and enjoyable to speak with. We appreciated his help and the positive image he provided for the Newark airport. Work Location: ERMC Date: 1/5/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela is exceptional. She is knowledgeable and was so helpful to me and my family. I was so impressed with her professionalism. It was a joy flying into LGA. Work Location: ERMC Date: 01/05/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Being new to NYC, I was unsure of how to navigate. And when Muhammad saw me standing and being confused about where to go and how- and he approached me and helped me right away with where to get the buses and trains, how to get tickets etc. I had no issues afterwards! The help was timely and I got it without explicitly asking for it. Thank you Muhammad! Work Location: ERMC Date: 01/05/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Thank you for having Adam there to help me navigate the airport and terminals. His professionalism, positive energy and willingness to help is so apparent and appreciated! As a Midwesterner, I was quite lost on what to do or where to go in EWR and Adam made it easy and very friendly! THANK YOU! Work Location: ERMC Date: 1/4/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I’m sorry it’s taken so long to comment. Luis was very friendly and helpful to not just myself, but others that were confused with navigating around LGA airport. I’d like to say the airport signage is easy to understand, but given that it takes two buses to get a rental vehicle, and for others that may be accessing other areas, Luis made it easy. It was an early morning and while a little frustrated at having to land at LGA the week of Christmas for work, I’m grateful for having someone who could direct me to the right place with a positive attitude. Thanks Luis! Work Location: ABM Date: 1/4/21 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: I was leaving LGA, and was having slight trouble finding my way to my bus. Luckily I found Muhammad and he was able to not only help me easily find my Bus, but also all the directions I needed to get to Jersey. Surprised at the service I received from this airport! Cheers! Work Location: ERMC Date: 1/4/21 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening,I do appreciate one your employee name M.Siddiqui who help me with the public transportation, and help me out with the Metro Card Machine, and give me directions in details Thanks M.Siddiqui Work Location: ERMC Date: 1/4/21 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Sorry im not sure what terminal it was,but I thankful to M.Siddiqui who right on spot to help me and others passengers as well as, he give me directions how to get my rent a car service but in details. Work Location: ERMC Date: 1/4/21 Employee: Jennifer Anthony Airport: Newark Liberty International Airport Experience: I Would like to acknowledge a exemplary employee who went above and beyond to help when I was going to visit my children for the holidays. I literally was in a panic attack because after I got off the air train I realized my backpack had slipped off my arm just as I was leaving the train, and knew it was right there on the floor and it pulled away. Your employee called the next stop and it was retrieved from a transit worker and I just had to go back and get it.The employee kept me from having to go home because everything was in my bag and I wouldn't have been able to go without it. She wouldn't take a tip for helping me, just saying that it was her job. I wanted to reward her. If there's a way I can please don't hesitate to contact me. Thank you... Work Location: ERMC Aviation Date: 1/4/21 Employee: Jennifer Anthony Airport: Newark Liberty International Airport Experience: Please acknowledge this employee for her excellent service during this crazy time. Work Location: ERMC Date: 1/4/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was extremely professional and enthusiastic. He helped my husband and I determine how to board the airtrain and EWR, which stop to get off at, how to transfer to the NJ Transit and gave instruction on how to arrive at our final destination in Manhattan. I believe the service he provided was invaluable. Work Location: ERMC Date: 1/4/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful and professional. He chatted with my wife and I as we waited for our AirTrain. He explained the services offered by the "Red Coats" - I believe it to be a very unique and valuable service. Work Location: ERMC Date: 1/4/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: My flight was canceled and I was forced to rebook on another airline. Unfortunately the other airline was located in a different terminal and I had a very limited amount of time to get there. Luis was my shuttle driver and extremely understanding and helpful. When I boarded the shuttle I was very stressed and had received very little assistance from the airline that canceled my flight. Luis calmed me down and got me to the terminal quickly and safely. Work Location: ABM Date: 1/4/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Very helpful !!! amazinggggg at her job !!!! Always positive!!!!! Work Location: ERMC Date: 1/4/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene Hunter was excellent and exceptional. She took time to help two of us/visitors at the same time... I can't complain! The service is so helpful for us as visitors! And, the airport is CLEANNNNN!!!! Great Job. Work Location: ERMC Date: 01/04/2021 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: First of all I wish this year is full of blessings for all of us Aameen,its make me upset or frustrated or disappointed when people said they don't know or they don't have information about the matter while they work over there, i have issue with cash pay at parking Garage but its only pay by debit or credit card but i don't have it that time when i ask parking Garage employee he have no idea how he solve this issue and leave me there , then i go to the terminal where i meet M.Siddiqui before i tell more further i would like to you guys about this person very knowledgeable very professional and very helpful he know how to contact the people and solve the problem he explained me i need to go in departure and there are two Convert Kiosk Machine where i convert my cash into Debit Card im very impressed by him and his services this company should proud they have employee like him Thanks Danico Robinson Work Location: ERMC Date: 1/3/21 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening to everyone and have a blessing Christmas. There is no doubt if I said this is one of my best ever Christmas in my whole life just because one of your best and excellent employee name M.Siddiqui, for me he's such an angel. I feel unwell since I get in the plane, when I arrived Terminal B at baggage claim area I sit there and check my Sugar which is low that's way I feel weak all the time in my flight. When I was checking my sugar I hear 'Good Evening Miss do you need Any kind of Medical Attention?’ I can't explain in words how much I feel relief that someone is here to ask me if I need any medical attention. I am a diabetic patient, and I’m 79 year old lady, all I need that time someone stand my me, but M.Siddiqui ask me time by time ‘Miss please allow me to call his supervisor who call EMS right away’ but I already drink juice which help me to control my sugar. All the time he stand by me and he didn't forget his duties. Work Location: ERMC Date: 1/3/21 Employee: Vanessa Tejeda Airport: LaGuardia Airport Experience: Vanessa was extremely helpful the day when I got lost in LaGuardia airport. She help me with orientation and cab service. She was extremely helpful and friendly to me thank you Vanessa for excellent service Work Location: ERMC Date: 1/3/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Mr. Rueda was an angel when I was traveling alone on New Year’s Eve and on his shuttle bus. He made sure that I would know where to go, and when my bag kept falling when the shuttle kept turning, he was nice enough to come and fix it in a way that it was secure. Thank you very much for your excellent service and I hope that you soar a lot higher due to your kindness. Work Location: ABM Date: 1/3/21 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Very helpful. Easy to find and everything new! Work Location: ERMC Date: 1/3/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I was soo confused with all the constrction going on the terminal and this gentleman made sure i find my way to the right car rental terminal....also helped my girlfriend and i with our luggage...THUMBS UP! Work Location: ABM Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very kind and helpful when giving me air train directions Work Location: ERMC Date: 1/3/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Due to a technical issue our flight was canceled and we were at airport for 12 hours waiting for checking in the next flight. Darlene have been of a very good help all the time we were at airport. She assisted and helped with all possible means to make our work done easy. Very helpful and kind. Really appreciate all her efforts thorughout. Work Location: ERMC Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam gave me clear directions on how to take the air train and the stop I needed to get off at. I almost never stop and ask for directions but the travel process was much smoother having the instructions given to me without having to flag anyone down to ask! Work Location: ERMC Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: After having an unpleasant experience with my baggage being delayed, it was refreshing to get Adam’s courteous help getting to where I needed to go without encountering any more unpleasant experiences. Work Location: ERMC Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I actually remember Adam from my inbound flight into EWR as well as my outbound flight. I was concerned about the elevator not working due to my 50lb large bag. Adam was courteous, thoughtful and made sure I was safe getting onto the escalator. On both occasions he told me where I needed to go. He was friendly and kind. Traveling can be stressful, especially during coronavirus when you might not want to be traveling on an international flight, but have to. Sometimes you aren't thinking straight, feeling flustered. It's so helpful having someone guide you in the right direction, knowing exactly how many stops and answering any questions you might have. It's reassuring. I wish all airports had people like Adam. Wishing you all a healthy and happy 2021. Work Location: ERMC Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I grabbed my bags, dazed and confused from a cross country flight and make my way up to the NJ Airtrain to get back to the city. Low and Behold by the good grace of god I step onto Platform A and am greeted by Adam - a lively east coast native that was thrilled to point me in the right direction. Not only was he helpful, but he was a great man also. The world would be a better place with more men like Adam in it, and I can rest knowing Platform A is in good hands. Work Location: ERMC Date: 1/3/21 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Arrived not knowing where to go to secure proper transportation. Mr Anwar not only directed me, but patiently explained the technique for obtaining it. He was welcoming and kind when I was distraught. Work Location: ERMC Date: 1/2/21 Employee: Faizan Khan Airport: LaGuardia Airport Experience: I had a great airport experience the specialist saved me money to Newark airport with Carmel I am great full for your knowledable help sir thank you I was with my family happy newyear Work Location: ERMC Date: 1/2/21 Employee: Venessa Tejeda Airport: LaGuardia Airport Experience: Tuve un inconveniente con mi vuelo y me acerqué para pedir ayuda, Venessa me brindo todo su apoyo para poder llamar a los hoteles pero lastimosamente no había disponibilidad, quiero resaltar su amabilidad y preocupación por mi, estuvo muy pendiente todo el tiempo! Mil gracias!! I had a problem with my flight and I approached to ask for help, Venessa gave me all her support to be able to call the hotels but unfortunately there was no availability, I want to highlight his kindness and concern for me, he was very aware all the time! Thank you!! Work Location: ERMC Date: 1/2/21 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Tuve un inconveniente con mi vuelo y me acerqué para pedir ayuda y preguntar por algo de comer, Khan me brindo todo su apoyo para poder llamar a los hoteles pero lastimosamente no había disponibilidad, quiero resaltar su amabilidad y preocupación por mi, estuvo muy pendiente todo el tiempo! Mil gracias!! I had a problem with my flight and I approached to ask for help and ask for something to eat. Mr. Khan gave me all his support to be able to call the hotels but unfortunately there was no availability. I want to highlight his kindness and concern for me - he was very aware all the time! Thank you!! Work Location: ERMC Date: 1/2/21 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: Chidinma was very helpful with directions and very friendly as well. Work Location: ERMC Date: 01/02/2021 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Happy New Year to everyone,im glad that this Airport have such a wonderful customer service i have a very good experience with your employee name M.Siddiqui who help me out with my phone at Terminal, lost phone is not a problem the problem for me that my phone is unlock and my bank account and my social media everything is unlock, but quick response from M.Siddiqui call right away Port Authority Police and I retrieve my phone with in 30min, im so much happy and appreciate this kinda Costumer care services, M.Siddiqui you are the best!! Work Location: ERMC Date: 1/1/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was just great. Very nice and let me know exactly when my stop was! 5/5! Would definitely recommend to a friend! Work Location: ABM Date: 1/1/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis RUEDA very polite man, made sure we followed social distancing and also gave me perfect instructions on where to go to catch my flight ! A true professional! Work Location: ABM Date: 1/1/21 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: He gave me very good information and cleared my doubts Work Location: ERMC Date: 1/1/21 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Maybe Umair Saeed could sense that I was Southerner needing a little direction to get on my way through the big city. He asked me did I need help and gave me clear direction that allowed me to get on my way. He was polite and accurate with his directions. Thank you! Work Location: ERMC Date: 1/1/21 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening, I arrive at LGA Airport on Christmas Eve. For the world is a happy Christmas Eve, but not for me. I lost my Aunt and I come here for her funeral. This time is difficult for me, and I forget my wallet in airplane. I have no idea where I’m going or what to do. I feel like lost, but then I hear a voice 'Sir are you feel okay?' The way he ask me I can't hold myself and tears comes in my eyes. He take me to the chair and ask me for a water and bring me a water bottle. The point I’m going to raise there are thousands of people who saw me at airport who work there but only one person ask me 'Sir are you feel okay' and he sees there is something wrong with me and take care of me and give me a water of bottle and also take care of my lost wallet situation, and give directions to my girlfriend who going to pick me up. M.Siddiqui, I have no words for you the way you help me that day. He is not doing costumer care services he is doing humanity services. Go Work Location: ERMC Date: 01/01/2021 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening I would like thanks Mr M.Siddiqui who help us out regarding my car issue by the terminal curbside, there were traffic guards but they have no knowledge where im suppose to go, when i get inside terminal M.Siddiqui welcome me and ask me in a very polite way Miss do you need any help then I told him something worng with my car its gives me starting problem, he call somewhere parking ABM but they told him if my car in parking Garage then they able to help me out , M.Siddiqui not give up and call Port Authority Police and the them the situation and finally they comes and help us out , M.Siddiqui shows his extremely patience and didn't give up , that is really extraordinary help for him , Work Location: ERMC Date: 12/31/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was a great help to me and others who were stranded overnight at LGA. She was invaluable in making sure that we knew where to go, how to stay comfortable and safe, and how to handle the situation. She found water for us and directed us to areas that we could get food too. At one point, she even gave me a menu for a restaurant that delivered food to the airport. I can't imagine how much more difficult this whole experience would have been without her help! Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She did good helping me around. Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: I don't know Experience: Was very helpful and kind Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She doing very good job! Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: I like her costume si! Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Very friendly and helpful Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Very patient with me and was of great help. Work Location: ERMC Date: 12/31/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening,Mr M.Siddiqui was very kind who help me with arrange a car service name Carmel where uber charges extremely high. I'm glad before I order uber I ask Mr M.Siddiqui who was helping other passengers soon as he noticed that im waiting for him he said 'Sir welcome to LGA Airport give me a few minutes I will be with you.' I like it the way he welcome me. He apologize me that I have to wait for him, i told him uber charge me to much what is my others opinions he asked me about public transportation but i said if any car service that would be more good. He take me the welcome center where he call car service Carmel which give very economical price, and I'm very much happy because i save 35 to 40 dollars. I'm very thankful and appreciated his services which was outstanding all the time i with him, even he didn't take a tip that make me more surprised and he give me his business card. I truly appreciate his services! Thanks! Regards, Fer Work Location: ERMC Date: 12/31/20 Employee: Syeda Sherif Airport: LaGuardia Airport Experience: Extremely helpful and pleasant attitude. Work Location: ERMC Date: 12/31/20 Employee: Syeda Sherif Airport: LaGuardia Airport Experience: Very delightful. I am a sucker for great customer service and Syeda has provided just that. Keep up the good work! Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: she is very helpful.and very nice for the customers. Work Location: ERMC Date: 12/31/20 Employee: Beatriz Filippelli Airport: Newark Liberty International Airport Experience: I have never met a more helpful concierge in the P-4 station of the Newark airport rail station. She went out of her way to ensure I knew where to go in NYC and the most efficient way to get there. Keep up the good work Beatriz! Work Location: ERMC Date: 12/30/20 Employee: Bertha Malasauez Airport: Newark Liberty International Airport Experience: I went to Terminal B by airtrain from the car rental station. There I recognized that I lost a little bag. I asked Bertha, if someone found it in the airtrain. She reached out to her colleagues and aso try to find it in one of the airtrains. Furthermore, she gave me the advise to go back to the car rental station and check if the bag is there. In the meanwhile she kept an eye if it was found in the airtrain. With her help, I found it and was able to get my flight in time. She was really kind and proactive. I appreaciated her help. Work Location: ERMC Date: 12/30/20 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: M. Anwar explained me everything how to get from de Airport to Manhattan, he was so gentleman and kind. He is a really good worker. Work Location: ERMC Date: 12/30/20 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Lauriston was extremely helpful in helping me figure out how to get to the train station. She was very patient as she helped me purchase a ticket and even walked me to the spot to take the bus. I was very thankful for her kind and clear instructions. Work Location: ERMC Date: 12/30/20 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: Very informative and personable Work Location: ERMC Date: 12/30/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very nice and got me a chair to sit in because my knee is severely injured Work Location: Unknown Date: 12/30/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I very much appreciated the personal service to help guide me to board my flight. I always find flying stressful and it’s super helpful to have personnel to guide you, confirm, and point you on the right direction. In this case, Adam was very friendly and helpful. Work Location: ERMC Date: 12/30/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Umair was very kind and quickly helped me find where my family was landing! Very appreciated! Work Location: ERMC Date: 12/30/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening, I’m an 84 year old lady and traveling by myself. I arrived LGA Airport, and my family was supposed to be already there but some how my family was getting late. But in the mean while one your humble employee becomes my family and treats me like a family member. He asks me how he can help me and provides me wheelchair to sit so I can wait for my family. He also helps my family to give them directions. I truly appreciate his services. He was such a humble person. God Bless him. Work Location: ERMC Date: 12/30/20 Employee: XXXX Anne Lauriston Airport: LaGuardia Airport Experience: Southwest supervisor Shanquia Dorset was awful. I am Deaf. I was traveling with my young daughter, also deaf and 2 service dogs. At 3pm Ms. Dorset was rude and did not help us to the gate. She caused our bags to be sent on, but we missed the plane. We were still in laguardia airport at 10pm. No food, no bags, no place to go until the next flight at 7:30the next morning. I asked several times for assistance. Apparently, Ms Dorset is the gatekeeper to any help. This is in humane. Then Ann Lauriston offered me her card and help. She told me to contact the GP at the airport level. She was the only friendly, kind face I saw all day. She was patient with my communication. I use sign language and sometimes speech. The other southwest employees were rude. They challenged me to speak and made me feel uncomfortable. They did not let me use the tty or offer to help resolve the travel issue. I could not call customer service on a without assistance. Work Location: ERMC Date: 12/30/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: My English is not good enough to write but I try my best to explain how one of your excellent employees help us out. My cousin lost his passport at LGA Airport. We meet M.Siddiqui and we told him my cousin lost passport at LGA Airport. Mr Siddiqui take us to the welcome center phone and call Port Authority Police Department where he speak behalf on us and give them to all details. After a few minutes police confirmed they have my cousin passport and they want to come us Police office 137. M.Siddiqui give us directions and set GPS in phone. We are thankful to him with bottom of ours hearts. Without him its to much difficult for us but this amazing person make it esay for us. Thanks you so much Mr M.Siddiqui for your help! Work Location: ERMC Date: 12/30/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Afternoon,I have a connection flight with LGA Airport and I have one day stay to Explore City I never been here before, I visit welcome center where I meet Mr M.Siddiqui he proved that first impressions its the last impressions and he prove it by his skill by his services by his knowledge by his professional, perfect example of Costumer care services, he explains me so in details where should I go what should I see and where should I for eat and what restaurants,park, attractions, vessel,he give me excellent trip plan, it was such wonderful trip because of guidance of your best employee M.Siddiqui, Work Location: ERMC Date: 12/30/20 Employee: Jesusita Melo Airport: JFK International Airport Experience: Jesusita saved us. We had booked a private transportation to get to our hotel but they were not in our terminal. Not only did she explain everything for us but she also called the transportation for us and arranged our meeting so we got to our hotel without having to take a taxi or anything like that. Work Location: ERMC Date: 12/29/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Ms. Darlene Hunter was very professional, courteous and friendly with my daughter whom I was picking up from LGA. She exemplified in my view what courteous and professional service to clients/customers should look and feel like. All the best to you Ms. Darlene Hunter. I am Hiram Coffy, Gabbies's father. I'm sure you might have already forgotten. But we haven't! Happy Holiday Season! Work Location: ERMC Date: 12/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: I'm writing this note one your best employee name M.Siddiqui who such a amazing person who help me out find my family who going pick me up at Airport because of construction its a little bit confusion to get 2nd level but Mr M.Siddiqui give guidance to get terminal he was extremely patience and polite I really appreciate his efforts Work Location: ERMC Date: 12/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Afternoon everyone I was at baggage claim but realize I forgot my cellphone in aircraft, I saw M.Siddiqui who gives directions to different passengers i approach to him and tell him I forgot my cellphone in aircraft he just take me to the airline services office and tell them I forget my cellphone in aircraft with in 20min I have my cellphone, I would like to mention here M.Siddiqui very helpful person and very professional who know very well how to deal the situation with the panic person great job and he done my help with out taking tips Work Location: ERMC Date: 12/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening I'm very pleased to write about Mr M.Siddiqui who save my money with very professional way when I was taking unauthorized services but because his loud announcement i pay attention to his announcement and get the authoriz Taxi , I appreciate his job his work he doing wonderful job out there Work Location: ERMC Date: 12/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Morning I really thankful to ERMC company who Hired such a amazing employee name Mr M.Siddiqui who take our situation take as a his situation because im work as manager in my company and I know very well this is the one of best quality employees who take situation very seriously and focus, we missed our flight and we are looking hotels, Mr M.Siddiqui find a hotel for us which very economical and convenient for us we give up but he didn't, I really thankful and appreciated his services and his effort Work Location: ERMC Date: 12/29/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam as super helpful! He pointed me in the right direction after my flight to get to the NJ Transit. Thank you, Adam! Work Location: ERMC Date: 12/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening Mr M.Siddiqui was right on spot to give us directions where as we needed, we have a hotel reservation and we were waiting for a shuttle service to pick up us but we were waiting wrong spot until Mr M.Siddiqui come forward and ask for any information or help we were looking for, then Mr M.Siddiqui talk with Hotel help desk and find out we suppose to at one level up by door number 13 and were standing ground level he give us directions for upper level all the time he was very polite and helpful Work Location: ERMC Date: 12/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Afternoon I arrived at LGA Airport and I'm looking something very economical to way New Jersey , at welcome center M.Siddiqui welcome me else him nobody welcome me the way he do, and me how he can help me, he give public transportation option and give me directions in details with the help tablet at welcome center , awesome job and no doubt about his professionalism Work Location: ERMC Date: 12/29/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Super friendly and helpful! Work Location: ERMC Date: 12/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: This company should proud they have employees like M.Siddiqui who help me without taking tip , some how I need to canceled my trip and looking for rent a car but I never been this Airport before so I don't where I suppose to go for , but Mr M.Siddiqui make it esay for me by using his tablet and find very affordable service for me and give me directions in details he such a humble and Amazing person I have a great experience with him Work Location: ERMC Date: 12/29/20 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Ms. Lauriston took her time and went above and beyond to sho my husband and and I how to take the bus and the train. We are from Tampa and this was our first time in NY. She even went a live and beyond to walk us on the bus and tell a us what stop to exit on. She was very sweet and deserves a raise! Work Location: ERMC Date: 12/29/20 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: LaGuardia deserves a raise she was a huge help to my wife and I today. We wouldn't have been able to do it without her! Work Location: ERMC Date: 12/29/20 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: She was such a sweetheart who went above and beyond to insure me and my husband learned how to ride the bus in NY. We are from Tampa and this was our first time She went above and beyond to show us how to purchase a bus card as well as how to get in the bus and show the ticket. She even went on the bus with us to let us know what stop to take to her to our destination Work Location: ERMC Date: 12/29/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: As we arrived to New York City we were overwhelmed by the sheer magnitude of the airport and services offered to passengers. We could not figure out how to get a taxi or bus and Darlene immediately spotted us looking confused and approached and offered to help. Darlene helped us with obtaining transportation cards as well as giving us guidance on which buses and trains to get to our hotel safely. Had it not been for Darlene our trip would have surely started off on the wrong foot and we would probably still be looking for our hotel as I type this. Thank you Darlene. Work Location: ERMC Date: 12/28/20 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: I approached Mr. Anwar asking for some information, concerning the airport transportation, and he gave me not only the information I needed he guided me to the steps I was going to take!! Thanks to Mr. Anwar me and my safe made it so easy to our destination!! Work Location: ERMC Date: 12/28/20 Employee: Rose Marie Reyes Airport: LaGuardia Airport Experience: Rose Marie Reyes was awesome! She was kind and friendly while directing folks where they needed to to to get the appropriate ground transportation and other services they needed. It took my lift car service some time to pick me up, she even came back over to me to check in to make sure all was good, noting that I had been waiting some time. That was such a beautiful act of customer service! Work Location: ERMC Date: 12/27/20 Employee: Vanessa Tejeda Airport: LaGuardia Airport Experience: Vanessa. Was so helpful and could not do enough with my problem of my vehicle pick up.area and getting around to correct area she was working the luggage area I was so tired and confused she helped me so much with such sincere care went out of her way to go look for my pick up and avoiding me waiting in wrong area I have been working customer service now retired and no how special she is towards others I saw her go to others in the same kind way I truly don't remember my arrival date because I am now getting a chance to fill this out I originally asked for a phone to call her supervisor to say this but there was none I hope she hears about my comments. thank you also for allowing me to commend her Work Location: ERMC Date: 12/27/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: I was with my daughter and I could not contact my hotel and she resolved it so fast and also she payed special attention when the van came for us. She was so helpful, nice and sweet. Work Location: ERMC Date: 12/26/20 Employee: Jennifer Anthony Airport: Newark Liberty International Airport Experience: I arrived on airtram platform and jennifer quickly walked and asked where i was going and then directed me to the waiting tram and was nicely trying to get me onboard quickly to avoid missing it. Wheras i was too slow, i greatly appreciated her endevouring to help. I then watched her do the same for another family. Having her there is a very nice service for trvelers. Work Location: ERMC Date: 12/26/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very pleasant and helpful in assisting us getting to the hotel shuttle pickup area. Great service! Work Location: ERMC Date: 12/26/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was solicitous, helpful and a pleasure to talk to. Work Location: ERMC Date: 12/26/20 Employee: Umair Saeep Airport: LaGuardia Airport Experience: Umair was really helpful answering my many questions and gave me specific directions for the best way to get a ride from the airport! Work Location: ERMC Date: 12/26/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: He was highly helpful, noted my confused look and approached me with help! Made my experience that much better. LGA stands out for that reason! Work Location: ERMC Date: 12/26/20 Employee: Saeed Umair Airport: I don't know Experience: Very helpful I needed help finding my bags Work Location: ERMC Date: 12/25/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was extremely helpful in getting us to where we needed to go. I wish we had services like this back home in Portland. Work Location: ERMC Date: 12/24/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: I'm looking something very economical i ask M.Siddiqui he was very generic and with in 10min he explains me how get my destination by public transportation very good job Work Location: ERMC Date: 12/24/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Afternoon Because of yours best employee we save our money by the advice he given us , and the most part I like about his services he asked first are we in rush or no and are we tired and get our hotel right away that's very professional that before you give advice you know that your customers want , he give us public transportation advice and help as well as by Metro card ,we really appreciate Mr M.Siddiqui services was extremely extraordinary Work Location: ERMC Date: 12/24/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening, sometimes its really important how you explain the person, we arrived at LGA Airport and we ask our Airline services at baggage office how we get Rant a car i still remember that employee just said one sentence from one level down that's it , then we saw one gentleman make a loud announcement about directions i approach to him and asked him how I get Rant a car service the way he explained me I still remember all steps how I get there he explained me each step with directions " sir you take this elevator press 1 button and exit the building and stay by number 3 where you take All Terminal bus to get Terminal A where I see my Rant a car service " now that call customer care services thoes directions feed in my mind the way he explained me , very professional and knowledgeable person I truly appreciate his services Work Location: ERMC Date: 12/24/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Morning, i Don't really remember what terminal it was but I do remember this agent who help me with the situation I have that time and im very old citizen i have my hotel reservation in my email but I can't excise to wi fi , M.Siddiqui approach to me with save distance and ask me is there any way I can help you sir , I explain him i can't connect with wifi he help me out wifi connect and also talk with my hotel representative for location and for hotel shuttle service and give us directions where we take our hotel shuttle, I must say he was extremely patience and professional , when ever we visit LGA Airport we would like to see him again God bless him Work Location: ERMC Date: 12/24/20 Employee: Adam Matragali Airport: Newark Liberty International Airport Experience: Nice to be able to talk to a human being about how to get to my gate at an unfamiliar airport. Pointed me in the right direction and wished me “Happy Holidays” Made the transition from the rental car return area to the terminal a breeze. Did I mention I was able to talk to a human being? Thanks Adam, Happy Hollidays! Work Location: ERMC Date: 12/24/20 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: She provided a very polite and patient service. As a student first time enter to the US, I feel happy to treat like a real guest. Work Location: ERMC Date: 12/24/20 Employee: Steven Koffa Airport: Newark Liberty International Airport Experience: I arrived at Newark airport from Albania and was trying to purchase a train ticket from the Amtrak machine to Philadelphia with debit cards. The machine wouldn't accept either of my cards and didn't accept cash. Steven was very helpful with information, suggestions and even offered me to use his phone to call my bank because my phone didn't work in the USA. I was unaware that NJ transit had trains to Philadelphia. Steven suggested this option and the machine accepted cash. Steven guided me to the correct platform and gave me detailed instructions. I'm very thankful that Steven was there to help!!! A very grateful customer, Rich Work Location: ERMC Date: 12/24/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Umair was super friendly and and had a genuine smile on his face as he greeted a confused aul lad (me) - Gave me all the information I needed and we had a nice chat! Great guy from what I can tell - enthusiastic, empathetic and just a solid dude! You should be happy that you have him as an employee!! Work Location: ERMC Date: 12/23/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: I landed at Terminal D at LGA and per usual I was rushing towards the rider app pick up area to get home via Via and Angela took the time time grab my attention to let me know the pickup area was now RIGHT IN FRONT OF ME, thus preventing me from the long walk with luggage over to Terminal C. When she realized that I did not understand in my haste, she persisted oh so kindly and pointed out the pick up area RIGHT IN FRONT OF ME...thank you Angela for your extra EXTRA efforts to help me!!!! Work Location: ERMC Date: 12/23/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Mr. Matrigali is always a smiling and helpful face at the P3 station at Newark. I travel to the area frequently and he is ALWAYS friendly and helpful to passengers. He should be training your other staff. Work Location: ERMC Date: 12/23/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: I was flying in from MCO, I went down to baggage to catch a shuttle to national rent a car, she informed me they only go to terminal A she showed me how to get to terminal B to catch the "all terminal Bus" to A, and then get the Shuttle to National. She was very kind and helpful. Actually, she was assisting someone who did not speak English, so I waited. English is my primary language, however, I also speak some Spanish, so we had a very nice conversation. Highly recommend her. Work Location: ERMC Date: 12/23/20 Employee: Monroe Williams Airport: LaGuardia Airport Experience: Mr. Williams is a one in a million employee. He went out of his way to help me to use the MTA for travel into Manhattan. Never used public transport to the city before. Mr Williams clear instructions made it so easy and saved me $. He did all this in a pleasant and courteous manner. Give this gentleman a raise, he is so deserving. Thank you. Work Location: ERMC Date: 12/23/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very instrumental in getting me to my destination efficiently and timely. Work Location: ERMC Date: 12/23/20 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: Adam Matrigal was helpful, kind, and friendly. Great service. Work Location: ERMC Date: 12/23/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: I was picking up my son and Angela was so helpful. She immediately asked how could she help as soon as I entered the terminal. She directed e to the correct location to fine my son and identified the baggage pick up area for his flight She periodically checked in with me to see if I needed additional assistance. Work Location: ERMC Date: 12/23/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was super helpful as we tried to get to the ride share location from P3 after returning our rental car. He was very informative and made us feel confident that we could get to the right place quickly. Thanks,Adam! Work Location: ERMC Date: 12/23/20 Employee: Sophia Siddiqui Airport: LaGuardia Airport Experience: Very good work . Thank you for directing me to my correct terminal. Appreciate your help Work Location: ERMC Date: 12/23/20 Employee: Sophia Siddiqui Airport: LaGuardia Airport Experience: I was traveling from Delta when I was completely lost where to go for my uber and saw this young lady approaching me for help . She was very friendly and kind. Thanks a lot! Work Location: ERMC Date: 12/22/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful and polite. An asset to your organization! Work Location: ERMC Date: 12/22/20 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: Adam is the personification of a professional. He treated us with care and diligence to ensure we arrived at our proper destination on time. Work Location: ERMC Date: 12/22/20 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: I got help finding the air train Work Location: ERMC Date: 12/22/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis warmly welcomed me on the bus during a cold and busy airport travel day. He was generous amidst the hectic rush and calmly gave me information I was seeking. As a native New Yorker it is with pride that I nominate Mr. Rueda, because people like him make our city look real good. Work Location: ABM Date: 12/22/20 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: She was so nice! Very friendly help. Lovely staff you have. Work Location: ERMC Date: 12/22/20 Employee: Nabila Salhi Airport: Newark Liberty International Airport Experience: After the Austria Airline Landed, I had to get stuck with customs for 2 hrs after that I was looking for my check in bag and I couldn't located asked many personnel at the airport and they would give their opinion where should I look for my Bag , and then this fine nice lady from Morocco, Nabila Salhi, was very kind and asked me if I need help. She didn't hesitate to help me going up and down airport floors to get in touch with necessary personnel and find my bag. I definitely appreciate her help. Work Location: ERMC Date: 12/22/20 Employee: Patricia Larrahondo Airport: Newark Liberty International Airport Experience: We missed our flight tonight and rushed to Patricia’s desk to rebook a flight. It seems everyone in the terminal were panicking, lots of arguments and fights. But Patricia was calm and helped us immediately. She was incredibly efficient, professional, and helpful. Our flight schedule is complicated and we have connecting flights the next morning, yet Patricia was able to get us a perfect flight. She helped us sort out our whole plan, and told us every step clearly. She even checked us in for our connecting flight and checked in all our luggage. Her focused attention and friendly attitude made us feel safe and calm. She saved the day! Work Location: Newark Liberty International Airport Date: 12/21/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was incredibly nice, helpful and caring. He helped us find our way through the confusing airport and guided us to our destination. Couldn’t have done it without him! Work Location: ABM Date: 12/21/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful with directions. Work Location: ERMC Date: 12/21/20 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: Adam was waiting at the top of the escalator, as we were going to the AirTrain on our way to Avis. he asked where we were heading, we said Avis, and he said take the train right there to P3. It's down the escalator and you your left. He made a busy hectic travel day so much better in a few seconds. Many thanks Adam! Wishing you and the entire team a Merry Christmas and Happy New Year,... thanks for all you do! - Shawn Work Location: ERMC Date: 12/21/20 Employee: Iesha walker Airport: Newark Liberty International Airport Experience: Iesha was helpful with directions for us and made sure we had it before we left the airtrain stop. Work Location: ERMC Date: 12/20/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: We were lost waiting for an Uber and he approached us and gave us the proper directions. Was very friendly, warmth and seemed like he cared for our wellbeing. He made sure we went the correct way before departing. Work Location: ERMC Date: 12/20/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Very professional and pleasant. Excellent service Work Location: ABM Date: 12/20/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: I work for Delta terminal D and every time I walk in to the building, Angela is always greeting everyone with a smile and enthusiasm she greets everyone coming or going. She is helpful, friendly and assists everyone that has a question or looks confused. Work Location: ERMC Date: 12/20/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful in making sure we got to where we wanted to go. Work Location: ERMC Date: 12/20/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Such a sweet, professional and determined young lady. Was extremely pleased with her costumer service. Work Location: ERMC Date: 12/20/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was super helpful and kind! She was proactive and asked me if I needed help as soon as she saw me. She answered all the questions I had concisely and precisely, giving me extra information about the route I was supposed to take and reassuring me about going to the correct terminal. It was late at night and she still approached with such a calm and reassuring tone. I have never been better assisted at an airport before. I highly recommend she is rewarded for her outstanding commitment to her job. Thank you! Work Location: ERMC Date: 12/19/20 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: This employee assisted me using his IPad to search the incoming flight and arrival time of my family member. I was given limited time at the loading/arrival pickup curb and he assisted me with time planning. Mr. Anwas reassured me the flight landed and passengers would be at the baggage claim area shortly. Thank you fir your kind assistance at Terminal C/D. Work Location: ERMC Date: 12/19/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Soon after we arrived at the ground transportation outlet, she has helped us to find the bus that would take us to our destination. Also helped us to buy Metro card that will be necessary in our travel Work Location: ERMC Date: 12/19/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She was very helpful and friendly. Provided with the useful information on arrival Work Location: ERMC Date: 12/19/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda Sharif was above and beyond by helping me to get to my final destination. If not for her I might still be there. I want to thank her for her dedication and help she gave me. Thank you and happy holidays - James Marr Work Location: ERMC Date: 12/19/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was a real surprise for us. We speak English, but is difficult for us to get help now with the masks. Luis immediately realized we were in troubles and offered your help to help us find out the car rental section. With the terminal one the current situation (under big renovation), Luis was a key for us to find the way home. Kind and funny. Work Location: ABM Date: 12/19/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: I had to pick up a child coming from Houston, Texas (Delta 1779). While arriving to Terminal D, the flight had already landed, and baggage sorted out. I was late and worried about the kid. Mr. Umair quickly felt my emotion, and then came towards me: "How can I help you Sir, he said". He then oriented me to the main desk. Unfortunately, the child wasn't there. I came back to him. He then advised me to go upstairs, with left and right direction. I found the child. While leaving the airport, he wish us good evening with a bright smiling. Work Location: ERMC Date: 12/18/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening I meet one of your best employee name M.Siddiqui such a helpful person and very professional Work Location: ERMC Date: 12/18/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Morning. Mr M.Siddiqui was very polite and knowledgeable and help me with Metro card and give me Multiple options which was very helpful for me. Work Location: ERMC Date: 12/18/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Very humble person , I arrived at LGA Airport, i have such a rough experience with my flight service , but when I meet M.Siddiqui he give me very wonderful services and help me out with my hotel reservation without taking tip Work Location: ERMC Date: 12/18/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Hi, We were traveling in large group. We were looking something very economical and Mr M.Siddiqui was the person who give us very good options and advice us for using public transportation which was very economical us. On behalf of my group and me very thankful to Mr M.Siddiqui, he was very professional and knowledgeable and polite. Work Location: ERMC Date: 12/18/20 Employee: Jussine Woodward Airport: Newark Liberty International Airport Experience: Jussine was not only helpful, but a delight to be around. When in the middle of a hectic travel day, a little bit of kindness goes a long way. She took the time to help me find which train I needed to be on, but also connected with me about our children. She really made my day! Work Location: ERMC Date: 12/18/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Morning, its very stressful traveling during this pandemic especially with family. Some how we missed our connection flight, and we were looking for one night stay hotel but me and my family never been here so everything is new for us but one of your best employee M.Siddiqui make us feel like home the way he welcome us with smile. He wear mask but we can see his smile by his eyes , he help us to make a reservation by touch tablet which was very good. I do appreciate his services and he was very professional with very good sense of humor, and he more surprised us when didn't take a tip and give his card. Work Location: ERMC Date: 12/18/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Hello , Good Evening I'm very thankful to one your best employee M.Siddiqui who help me with my lost phone at Terminal he make it very easy for me just one call to port authority police they ask for location and they bring my phone at welcome center, thanks you so much to him and I really appreciate it Work Location: ERMC Date: 12/18/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She did a great job guiding me to taxis and telling me what I could do in New York on my trip Work Location: ERMC Date: 12/18/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Very helpful and attentive Work Location: ERMC Date: 12/18/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: When I visited La Guardia Airport and had problems with delayed/lost luggage, Syeda Sharif was very friendly and helped me find the baggage office when my suitcase was delayed by the infamous Spirit Airlines . Thank you Syeda! Work Location: ERMC Date: 12/18/20 Employee: Syeda Sharif Airport: I don't know Experience: Did a great job, helping me ,very VERY helpful Work Location: ERMC Date: 12/18/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She was very helpful. And showed me to get home safely. Work Location: ERMC Date: 12/18/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Shyeda is most personable and professional and had shown willingness to help with all my concerns and questions. Work Location: ERMC Date: 12/18/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda has been really helpful Work Location: ERMC Date: 12/17/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: P3 station. Adam was helpful in getting me pointed back to the Newark Marriot during the snowstorm. He was friendly, approachable and knowlegable. Work Location: ERMC Date: 12/17/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very helpful to show me how to use the bus between terminals. She was so friendly and helpful and made my travel experience a little brighter! Work Location: ERMC Date: 12/17/20 Employee: Seda Sharif Airport: LaGuardia Airport Experience: She was Very helpful in helping and directing me towards the car service area Work Location: Security Date: 12/16/20 Employee: Thalia King Airport: Newark Liberty International Airport Experience: Arriving at the airport, I discovered there was an issue with my booking. Thalia was extraordinarily helpful in helping me identify how to resolve the issue. She contacted the airline at issue on my behalf. The assistance we received over the phone was disappointing and uninterested in a resolution. After accompanying me to find the ticketing agents for the airline, she helped me navigate both the airport itself and the disaster of having a flight booked at the wrong airport. Her patience and commitment to a positive outcome were truly admirable. She worked with her team to ensure other passengers would still have access to services her department provided while she assisted me, even as it took us to a different terminal. Newark Liberty is better for having team members like Thalia who lead by example with positivity and empathetic dedication. Work Location: ERMC Date: 12/16/20 Employee: Adam Madrigali Airport: Newark Liberty International Airport Experience: It's not very often that you get help in this city, Adam helped me out alot I usually fly but today my company pit me on a train. Adam was very knowledgeable about the airport and guided me to the train station. Ty for your help Adam! Work Location: ERMC Date: 12/16/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam Martigrali from ERMC was amazing, helpful and curious. He should be praised. Work Location: ERMC Date: 12/15/20 Employee: Ashok Kumar Airport: Newark Liberty International Airport Experience: Hello, My father is old and confused and was picking me up from the airport. My father parked in the wrong terminal and was very confused on where to find me. Ashok Helped my dad find me, I appreciate his services very much. Work Location: ERMC Date: 12/15/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Faizan was really patience and knowledg