Date: Employee: Samee Chowdhury Airport: LaGuardia Airport Experience: Helped me find my way around and was excellent customer service Work Location: ERMC Date: 09/16/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Great services! And very helpful Work Location: Ermc Date: 09/16/2021 Employee: Cecilia Caminero Airport: LaGuardia Airport Experience: Very helpfull and friendly!! Work Location: ERMC Date: 9/15/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: It was fantastic experience learning about transit Work Location: ERMC Date: 09/15/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She did a good job on helping us with directions how to get a bus or train ticket she was very patient and helpful with us thank you Work Location: ERMC Date: 09/15/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: very helpful!! Work Location: ERMC Date: 9/14/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Great service! Work Location: ERMC Date: 9/14/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: 1st time in NY, Ms Meherun Kanak was so helpful and friendly, made us so welcome. Thanks to her from amazing service !! I now she help so many other like me, I wants to make sure everyone know who trustworthy she is . Work Location: ERMC Date: 09/13/2021 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Knowledgeable answers to my questions the with a beautiful smile on her face walked me through purchasing tickets for the suggested bus. She was a shining example of the type of person you want greeting visitors to NYC Work Location: ERMC Date: 9/12/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Traveling with my 86 year old Mother and were told "We love older people in NYC!" and helped us every step of the way.....Thanks for your kindness and helping us get to our Taxi easy and quickly. Work Location: ERMC Date: 9/10/2021 Employee: Subodh Bajna Airport: JFK International Airport Experience: Mr Bajna was extremely friendly. He suggested sights to see, was very cordial, and very helpful. We enjoyed talking with him Work Location: ABM Date: 09/10/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was very accommodating when we were on our way to our terminal. Work Location: ABM Date: 09/10/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis took the time to tell us exactly what we had to do to get to our next stop. Very friendly and professional! Work Location: ABM Date: 09/10/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: K Basant was nothing short of excellent. After retrieving my luggage, I asked him how to get to the hotel by subway from the airport. He escorted me to the MTA machine, guided me through the process, and made sure I got on the right bus. I nominate him for employee of the month!!! I am sure that he treats all of the people he encounters this way, he is definitely and asset to your organization. Work Location: ERMC Aviation Date: 9/9/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She helped us with the metro card and how to use it. She walked us to the machine and told us how to use it and waited with us. Very helpful! Work Location: ERMC Date: 09/09/2021 Employee: Theresa Casillo Airport: LaGuardia Airport Experience: Theresa was very helpful in providing assistance on how to use ground transportation while commuting through LGA. Amazing customer service!! Work Location: ERMC Date: 09/07/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: The information helped. Work Location: Ermc Date: 09/07/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: This is my first time to New York and I wasn’t sure how I could leave the airport and syeda sharif was amazing . She was really helpful and nice and she was genuinely concerned to ensure I understood how everything works . The service was great , she was nice and professional . Work Location: ERMC Date: 09/07/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda Sharif provided the best customer service I have ever encountered in an airport. This was my first time flying at LaGuardia as I usually fly at JFK. With this being my first time, I have never had such a fast and easy experience and Syeda provided absolute sheer excellence. She guided me throughout my way in terminal D. We had issues with our ride not arriving and she found ways to accommodate us and ensure that we were not in panic. Not only was she kind, but she was very welcoming and warm. She was ready to help everyone around her and you could see the warm smile through her mask. She was kind, funny and creates great connections with staff members as well as passengers who come through LaGuardia. Syeda definitely made this experience one to remember and my family and I will definitely fly with LaGuardia again. I hope that all staff members can take tips and advice from Syeda as a role model for all customer service. Work Location: ERMC Date: 09/07/2021 Employee: Beverly Johnson Airport: Newark Liberty International Airport Experience: Beverly showed me how to operate the ATMTRAK terminal and made sure I bought ticket to the correct train. She was very helpful and courteous. Very good job. Work Location: ERMC Date: 09/07/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Good service. Work Location: Ermc Date: 09/07/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun is really helpful .she is friendly and kind . She is best…. Work Location: ERMC Date: 09/06/2021 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: Just wanted to recognize her wonderful service. My cellphone died and I could not contact my son or the car service company and she not only called my son but came outside and stayed with us until the car service arrived. She was kind and gentle to two old folks and we certainly appreciate all of her efforts. She went over and aboard. Please tell her how much we appreciate and thank you for hiring her. All the Best. Work Location: We Soar Higher Date: 9/4/21 Employee: Charles Offinger Airport: LaGuardia Airport Experience: My husband went missing (due to his confusion issue) and C.Offinger searched the entire terminal in and out until he was found in Terminal A by a shuttle looking for a cell phone charging station. C.Offinger asked him not to move and not to get on any other shuttles. Charles O. called security in Terminal A to wait with him. I want to thank them for their exemplary service. I am very grateful! Thank you! Work Location: ERMC Date: 9/3/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Very helpful! Work Location: Ermc Date: 09/02/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Sharif is so help full she help me how u used uber Work Location: Ermc Date: 09/02/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Excellent service. Great great person very helpful. Woodwright would highly recommend. Excellent keep doing the good work Work Location: Ermc Date: 09/02/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun recognized in my face that I needed assistance. She was friendly and helpful and even answered other questions I had! Great service great first time experience to LGA! Work Location: ERMC Date: 09/02/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: I have been waiting for a taxi for half an hour and Sharif S. is helping me and my companion get a bus, since its easier to get to the city. Work Location: ermc Date: 09/02/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Shareef was very helpful in finding us a taxi, considering we had a lot of baggage; 12 bags and 6 hand carries. Work Location: Ermc Date: 09/02/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun Was very helpful to me today and I am so glad I came across her to figure out to to find my way home . Thank you so much :) Work Location: ERMC Date: 9/2/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Was very helpful in guiding passengers to locations the needed to find. Was very knowledgeable of services available in the terminal area we were in Work Location: Ermc Date: 09/02/2021 Employee: Christine Morris Airport: LaGuardia Airport Experience: I was a wreck unable to contact my son as to what car service he sent. My phone battery died! No way to reach him and was so confused on the outside platform. Christine asked if I needed help. I sure did. She was able to help me contact my son, told me exactly where to stand to see the car. She helped to try and charge my phone but it was dead. Christine was so kind, patient, caretaking, helpful and so effective. It was my birthday and not a happy one. Thank you Christine! You made it better. It brought me to tears her willingness to see it through. After being diverted to Boston and flying through the Hurricane she did everything she could. I will never forget her. She deserves a medal. And Wings. Work Location: ERMC Date: 09/02/2021 Employee: Christine Morris Airport: LaGuardia Airport Experience: I had just gotten off a Delta flight that flew through hurricane Ida. I was a terrified wreck and very confused, had missed my car service of course. Christine was standing nearby, it was near midnight. She approached me and asked if she could help me. I needed help badly. From there she helped me get in touch with my son. My phone battery was dead. She arranged the call. She stayed with me until the care service showed up. She said, "Don't worry, I'll stay with you until you get in the right car." She helped me find it, it's awfully confusing at the pick up curb. Christine was so very kind, so helpful that it makes me tear up thinking of her. It was my 72nd Birthday. And Christine was the greatest gift showing up like an angel. I will never forget her. If her job is to help people I'd like her to know she deserves a pair of gold wings for so effectively helping me. All of this happened in Terminal D. Work Location: ERMC Date: 09/02/2021 Employee: Sheila Ferguson Airport: JFK International Airport Experience: Sheila was extremely helpful assisting us with the trains/subway. We had just arrived at JRK and taken the AirTrain to the Jamaica station. Because of the recent rains and flooding, our trip was more convoluted than it typically would've been. Sheila was beyond patient with us and helped us get our Metro card, load fares, and advise us on trains. We truly appreciate her assistance - - she definitely went "above and beyond"! Thank you, Sheila! Work Location: Alstom Date: 09/02/2021 Employee: Brenda Bwalya Airport: LaGuardia Airport Experience: Brenda was the most helpful person in that airport. I had no idea how to get to Manhattan and she was an angel as she took time with me along with other people that had questions she was so patient and had a lot of knowledge and the different options of transportation. With the flooding that happened to Manhattan from the hurricane I had come in that next day and did not know what would be best. She’s an amazing employee and should be recognized as along with myself helped at least six people on their way from what I could see at that time. She is hard worker- and I am so grateful that I came across her to help me out. Please acknowledge her as I went to customer service right before that and they were reading a magazine- not really wanting to be disturbed- feel so grateful to have her assist as she made my experience at LGA and my trip to Manhattan a wonderful experience! Work Location: ERMC aviation Date: 09/01/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Great customer service! Work Location: ERMC Date: 09/01/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Great and helpful info about transportation Work Location: Ermc Date: 9/1/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very friendly, approachable, and informative! Work Location: ERMC Date: 09/01/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very helpful with providing info for public transport and purchase of metro cards. Work Location: Ermc Date: 09/01/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very helpful with getting a metro card and how to use the public transportation system. Getting from LGA to lower Manhattan. Work Location: ERMC Date: 09/01/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Very friendly and helpful Work Location: Ermc Date: 09/01/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Kanak Maherun was super helpful and polite. She greeted us with a smile at the exit door of the airport and asked if she could help us in anything. We need more people like her working at the airport. Work Location: ERMC Date: 09/01/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda was very sweet and helpful and made sure I got on the right bus 70 and even told me what stops I needed to get on for the subway - she deserves everything you can give her! Work Location: ERMC Date: 09/01/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very helpful while I waited for ride. Work Location: ERMC Date: 09/01/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Ms. Sharif - she’s great! She helped me use the subway. In all a very good job! Very attentive! I was really pleased how helpful she was. Thank you! Work Location: Ermc Date: 09/01/2021 Employee: Seyda Sharif Airport: LaGuardia Airport Experience: Very nice and efficient. With the work in progress in the terminal, we didn’t know where was the shuttle going to the car rental. There were absolutely no informative sign anywhere. She helped us and even run to prevent the shuttle to leave without us. Work Location: ERMC Date: 9/1/21 Employee: Eloisa Tacui Airport: LaGuardia Airport Experience: Eloisa took extra time to help me get my Delta flight while the "only" elevator in the Delta section was not working - resulting in wheelchair users not being able to access the departure area. Work Location: ERMC Date: 9/1/21 Employee: Mirtha Perdomo Airport: LaGuardia Airport Experience: I would like to acknowledge the outstanding service from Mirtha Perdomo, ABM Aviation Inc. at LGA. On August 12, my son's cell phone was mistakenly taken by another passenger at security check. Later, the passenger, realizing her error, gave the phone to Ms. Perdomo, who alerted airport personnel. We were able to retrieve his phone thanks to her efforts and are highly appreciative of her gesture. It meant a lot to us and saved us time and money. Work Location: ABM Aviation Date: 9/1/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: She was very kind and gave us an excellent detailed explanation to be able to get to the city by public transport. it is a blessing to have that help in unknown airports Work Location: ERMC Date: 9/1/21 Employee: Beverly Johnson Airport: Newark Liberty International Airport Experience: Ms. Johnson did a great job of helping me navigate the machine to buy a round-trip ticket on AirTrain to New York Penn Station. She was courteous, helpful, and has a great personality. Work Location: ERMC Date: 9/1/21 Employee: Michele Welch Airport: LaGuardia Airport Experience: This is a bit late, I'm just finding the card. I would like to say Ms Welch was very pleasant and helpful with directions during my visit to NY considering the LGA construction. Being a former resident of NY, its highly unlikely to receive great customer service or any at all so I really appreciated her kindness and willingness to help. Work Location: ERMC Date: 8/31/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She was great and very helpful! Work Location: ERMC Date: 8/31/21 Employee: Bigue Ndao Airport: LaGuardia Airport Experience: She was very helpful, friendly, and generous to let me use her phone to contact my hotel. I really appreciate her help! Work Location: ERMC Date: 8/31/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was fantastic! She was extremely helpful with providing me with information while on my trip! Work Location: ERMC Date: 08/31/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Ask for best transportation and she said via is best. The price is less. Happy for service Work Location: Ermc Date: 8/31/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was amazing! She helped lead us in the right direction and helped us get our Metro cards. Thank you! Work Location: ERMC Date: 08/31/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was very helpful in navigating us through our stay. She was very kind and helpful. She’s the best! Work Location: ERMC Date: 8/31/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very helpful and friendly! Work Location: Ermc Date: 8/31/21 Employee: T. Johnson Airport: Newark Liberty International Airport Experience: What an example for everyone! Ms Johnson went out of her way to help an older and weary travel and was kind, effective, sweet, considerate. She is highly competent in her job and should be promoted to the highest levels. A wonderful employee, to remember “hire for attitude and train for success.” What a valuable employee!! Work Location: ERMC Aviation Date: 08/31/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene Hunter at LGA Terminal D provided great customer service for our family when we needed a taxi cab and took care of us when we had a bunch of luggages with two kids and pregnant. She made sure we got a taxi large enough to fit all of us and brought us to the front of the line. Thank you for hiring an excellent person. Work Location: ERMC Date: 08/31/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: I received great and friendly service. Went above end beyond to help me find where to go and make me comfortable. Amazing employee! Work Location: Ermc Date: 08/31/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very helpful and polite Work Location: Ermc Date: 8/31/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very pleasant and willing to assist. Work Location: Ermc Date: 8/31/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Helpful, knowledgeable and very pleasant personality. More workers needed like her. Work Location: Ermc Date: 08/31/2021 Employee: Venessa Tejeda Airport: LaGuardia Airport Experience: My husband and I were going to LAG to pick up my nephew arriving from Myrtle Beach, SC on Spirit Flight 922. The signs we saw said that Spirit and Jet Blue were arriving at Terminal A. When we got there we parked our car and we walked into Terminal A when we were approached by Venessa Tejede. We told her that we were pick there to pick up my nephew arriving on Spirit. She told us that Spirit comes into Terminal C. She advised us to keep our car parked where it was and to take the shuttle to terminal C. She also told us where my nephew would be arriving and where his luggage would be and also to take the shuttle back to Terminal A. It worked out perfectly! She saved us much driving and walking! Work Location: ERMC Date: 08/31/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Very friendly and helpful, maps was giving us different directions so she helped with our confusion! Work Location: ERMC Date: 8/31/21 Employee: Darlene Hunter Airport: I don't know Experience: Hi there - Darlene Hunter at LGA Terminal D provided great customer service for our family when we needed a taxi cab and took care of us when we had a bunch of luggages with two kids and pregnant. Thank you for hiring an excellent person. Best, Hsiao-Ting Work Location: ERMC Date: 8/31/21 Employee: Theresa Cassillo Airport: LaGuardia Airport Experience: When my arrival at Guardia my pre-arranged pick-up was not there . It was after 9 p.m. Theresa Cassillo assisted me in getting through to my car service. She went out of her way to assist me & reassure me. I deeply appreciate her help and commend her exemplary service. Work Location: ERMC Date: 08/31/2021 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: We arrived at the Airport after 12 hours of flying, tired, lost, the first time in NYC. In our search for a Taxi we felt immediatly safe and comfortable. He was funny, friendly, took our fear from us. Thank you for your service, we appriciate it a lot! Work Location: ERMC Aviation Date: 8/31/21 Employee: Steven Koffa Airport: Newark Liberty International Airport Experience: Steven was extremely helpful as I was a lost passenger in the airport. He carried both of my heavy luggage to where they belong and showed me where to go for my next flight. He saw me struggling and had no hesitation to help. I told my entire family and friends how grateful I was for his help. He allowed me to get to my gate on time and have my bags sent to the correct area. Thank you so much Steven! Work Location: ERMC Date: 08/31/2021 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: Katerini was very eager to help us. She guided us to find our destination. She was very polite and made us feel welcomed. Thank you so much Katerini. Work Location: Erme aviation Date: 8/31/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She was very helpful with directions Work Location: Ermc Date: 08/19/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene helped us figure out how to buy the metrocard and load it as well as walking us to the correct bus. She was exceptionally friendly and accommodating. It's not often that someone is so friendly and willing to help. My sister and I both commented on how great she was. Work Location: ERMC Date: 08/29/2021 Employee: Zaruf Latuf Airport: JFK International Airport Experience: We had just grabbed our bags and we didn’t know where to go to request an Uber, so this gentleman, hears us having trouble and he decided to help us. It was our first time using Uber at an airport so we were kinda lost, thankfully Zaruf was there to help us, he explained us how to make the Uber go to the terminal and all that. We’re very thankful for that and that’s why we’re doing this. Work Location: ERMC Date: 08/29/2021 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: employee was very helpful getting my ground transportation for me- only time ever someone was helpful at LaGuardia! Work Location: ERMC Date: 8/29/2021 Employee: Sihame Boufous Airport: LaGuardia Airport Experience: She was very helpful and informative and answered all our questions. She helped in getting me a taxi very quickly as I have a injury to my knee and have a large brace. I really appreciated her for her help. She was also very personal and very polite. Traveling in these stressful times helps to have people that are nice and helpful. Work Location: ERMC Date: 8/29/21 Employee: Monroe Williams Airport: LaGuardia Airport Experience: Good afternoon, I am writing to commend one of your employees on my recent trip to New York. I flew from Toronto, Canada to La Guardia Airport in Queens, New York in the early afternoon of Thursday August 19th. I had not been in the new, beautiful, and efficient airport and did not know what transit to take to Moynihan-Penn Station to catch an Amtrak train. Your employee, Monroe Williams expedited my experience and saved me time and money. Thank you! Work Location: ERMC Date: 08/28/2021 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: Geraldita helped me get a metro card, find my bus, and get my receipt. She was extremely helpful, pleasant, patient and knowledgeable. I’m very glad she helped me. Work Location: ERMC Date: 8/28/21 Employee: Carol Downing Airport: LaGuardia Airport Experience: On August 3rd, 2021 my wife and I flew out of LaGuardia airport on Southwest airlines, bound for Tampa. When we arrived home in St. Petersburg, Fl., we discovered that my laptop was not among our other possessions. After the initial shock wore off, the fear set in, and my wife began the process of calling the airport, the TSA, etc., in an effort to track down the computer. I'm not exactly sure what Ms. Downing does there at the airport with ERMC, but her actions that day, to take responsibility, regardless of her job description, to help a perfect stranger retrieve their property, was exemplary. If your company has an employee of the month program, Carol Downing gets my vote! When I had the chance to speak with Ms. Downing, she explained that she didn't work alone on tracking down my laptop. I was told that Ms. Tina assisted her, so she should also be recognized for going above and beyond customer service norms. Work Location: ERMC Date: 8/28/21 Employee: Kyna Napolitano Airport: LaGuardia Airport Experience: On August 3rd, 2021 my wife and I flew out of LaGuardia airport on Southwest airlines, bound for Tampa. When we arrived home in St. Petersburg, Fl., we discovered that my laptop was not among our other possessions. After the initial shock wore off, the fear set in, and my wife began the process of calling the airport, the TSA, etc., in an effort to track down the computer. I'm not exactly sure what Ms. Downing does there at the airport with ERMC, but her actions that day, to take responsibility, regardless of her job description, to help a perfect stranger retrieve their property, was exemplary. If your company has an employee of the month program, Carol Downing gets my vote! When I had the chance to speak with Ms. Downing, she explained that she didn't work alone on tracking down my laptop. I was told that Ms. Kyna Napolitano assisted her, so she should also be recognized for going above and beyond customer service norms. Work Location: ERMC Date: 8/28/21 Employee: Theresa Cassillo Airport: LaGuardia Airport Experience: When I arrived at LGA from Detroit , I was lost ! I picked up my luggage and followed the signs to Ground Transportation and headed to the double-doors that suddenly opened before me and there I was : New York City !!! .. After walking for a bit, my luggage and I find our way to the street sign that said "Taxi's and Ubers." Then, I heard a kind voice say to me : "Welcome to New York ! If you need a cab , you need to safely cross the street and come over and wait in that designated area over there." I learned that this kind voice belonged to Ms. Theresa Cassillo who actually took one of my 3 suitcases and rolled it over to the Taxi stand !!! I was so touched by Ms. Cassillo's kindness ! I was touched by her ability to reach out to a stranger and offer to help me carry my bags. It was a moment of grace that I want to honor and show my deepest appreciation and respect. Thank you, Ms. Cassillo. Your kindness was the beginning of a memorable and magical s Work Location: ERMC Date: 8/27/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: First she help me find wifi and then she helped me with Lyft. Her customer service is exemplary Work Location: Ermc Date: 08/27/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: I have confused by traveling but Syeda helped me a lot by traveling to new jersey! Work Location: Ermc Date: 08/27/2021 Employee: Forida Chowdury Airport: LaGuardia Airport Experience: Wonderful service! Very professional and knowledgeable. Thank you for making our connection to JFK so simple. Work Location: ERMC Date: 08/27/2021 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Ms. Rosemarie Reyes was directing passengers from the parking garage to the terminal and noticed my mom was having difficulty walking. When I told her that she had to be a terminal D which was a bit far away, she arranged for my mom to check in at Terminal C and had a porter take her by wheelchair to Terminal D. That was very kind of Ms. Reyes to notice a potential problem and come up with a solution on the spot. A terrific totally unexpected experience. We are very grateful for Ms. Reyes's intervention, she was very kind. She deserves a raise and a promotion. Work Location: ERMC Aviation Date: 08/27/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: I was trying to get a ride to my hotel from the airport and Syeda recommended Via. I saved $20! So happy with the service! Work Location: ERMC Date: 08/27/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She was kind to help us find a way to get to nyc while the Uber is high. Work Location: Ermc Date: 08/27/2921 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: Arriving at La Guardia for the first time I walked into Mr. Basant. He helped me in trying to buy a metro card - but the machine was broken - and provided me very detailed information which bus to take, where to buy the metro card, how to connect to the metro and the next bus! Excellent customer service! Thank you! Work Location: ERMC AVIATION Date: 8/27/21 Employee: Katherine Fernandes Airport: LaGuardia Airport Experience: Katherine was very helpful in assisting purchase of a bus ticket. Very nice customer service. Thanks!! Work Location: ERMC Date: 08/27/2021 Employee: Zenia Afrin Airport: LaGuardia Airport Experience: We had just arrived in NYC in the middle of the night, and the airport was very busy and chaotic. Zenia was very friendly and helpful, she took the time to find out what we needed, and discussed with us our transportation options. In a sea of faces, it was very comforting to experience her friendliness and helpful advice. She checked in on us as we waited for our ride to make sure everything was alright. Thank you, Zenia, for welcoming us to NYC!! Work Location: ERMC Date: 08/27/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda was very helpful to us at the LGA airport terminal. She guided us to the bus stop and advised us to get on the correct bus and metro to get to the greyhound station. Without her help, we would have surely missed our greyhound bus as there was only 30 minutes in between. Work Location: ERMC Date: 08/27/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: We arrived at the terminal unsure of how to take public transportation from the airport to mid-town. Ms. Sharif showed us exactly what to do and made it easy for us to do. Thanks so much. You made our trip less stressful. Work Location: ERMC Date: 08/27/2021 Employee: Charles Offinger Airport: LaGuardia Airport Experience: My connecting flight from LaGuardia to Syracuse was cancelled after a long night of holding patterns and forced landings, due to stormy weather over NYC. This occurred hear midnight. LaGuardia closes down at night, so I couldn't possibly hang around until my next available flight (5:00 PM the following day!). For various reasons I chose instead to return to my home in NJ instead of continuing to my ultimate destination, but I was clueless about how to do this. Charles explained a possible route (Q70 bus to 7 Train to Times Square to Port Authority) but in my exhausted condition it was all too much for me to absorb. Charles took it upon himself to walk me the entire length of the terminal to the bus pick up area (a good 10 minute walk with heavy bags), where we discovered that the only ticket machine was broken. Seeing this, Charles waited about 20 minutes with me until the Q70 bus arrived, so that he could explain in person the situation to the driver! Work Location: ERMC Date: 08/26/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Getting a metro card was too easy thanks to a LaGuardia employee Meherun made it very easy. Work Location: Ermc Date: 08/26/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun helped me to get a Metrobus ticket and give me easy directions to my destination. She is soooooo helpful and friendly - thanks for everything! Work Location: Ermc Date: 08/26/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun is so helpful she is very friendly Work Location: Ermc Date: 8/26/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Was very nice. Helped with getting car service and around the airport Work Location: Ermc Date: 08/26/21 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: She was extremely sweet and super accommodating for my tons of questions. I would surely recommend her to anyone that’s coming to NYC for the first time and needs help with anything related to public transit. Wonderful experience! Work Location: ERMC Aviation Date: 8/26/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was of great service and help me with my children, making sure that they were not scared and remain calm throughout these hard and difficult traveling time. I can’t say thank you enough Work Location: ERMC Date: 8/26/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was extremely helpful and polite. First time visitor to the airport and needed help transitioning to the NJ Transit to get to NYC. Gave me very detailed instructions on where to go, what to do, where to buy the ticket, price, and I he was spot on what I needed to do. Made this first time visitor feel like I was a novice. And he did it with a smile...even with a mask on. Work Location: ERMC Date: 8/26/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: I was worried about going to LGA due to construction. After I parked my car I needed to shuttle to a different terminal that was not close by. Darlene saw that I was in need of assistance, approached me and asked if she could assist me. When I explained what I needed she escorted me to the shuttle and explained what I needed to do. VERY helpful and friendly! Work Location: ERMC Date: 8/25/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Great service - very helpful Work Location: Ermc Date: 08/25/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda was very helpful to help me find where I needed to go especially after a red eye and a 12hour travel day.Very attentive and friendly. Thank you! Work Location: ERMC Date: 08/25/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda was very kind and informed me on all the details pertaining to available transportation. I didn’t realize there was an app called Via and that will definitely shape the ability to move around the city. I appreciate being welcomed into a new city with such an informative and kind individual. Work Location: Ermc Date: 08/25/2021 Employee: Katherine Fernandes Airport: LaGuardia Airport Experience: Katherine was very courteous and knowledgeable, helped me find directions quickly. Work Location: ERMC Date: 08/25/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She was very accomodading while I waited. Answered questions about the airport and construction. Work Location: ERMC Date: 08/25/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She was very helpful helping me find passenger pickup Work Location: Ermc Date: 08/25/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She was great and helpful Work Location: Ermc Date: 08/25/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Great customer experience Work Location: Ermc Date: 08/25/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: I am so grateful for Sharif! Uber wanted to charge me $50 and she suggested I download Via which I have never even heard of. Via was cheaper at $33! Thank you so much Sharif! My stay in NYC is gonna be so much better because of you! Work Location: Ermc Date: 8/25/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: I tried via and was in a rush but will definitely keep it for future need! Will also share with friends and family. Thank you Syeda!! Work Location: Ermc Date: 08/25/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Provided Delta flight information & I was able to pick up family member. She lead me to the correct gate. She is very kind & understanding! Work Location: Ermc Date: 08/25/2012 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun really doing great job she help me all about Uber and other info. I wish her all success. Thank a lot…. Work Location: Ermc Date: 8/25/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Great job! Work Location: Ernc Date: 08/25/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Best customer service for ride share!!! Work Location: Ermc Date: 08/25/2021 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Legend! Work Location: ERMC Date: 08/25/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam Matrigal was very helpful in not only directing me towards where I need to go but also offering advice to that helped me navigate my way home much more efficiently and cost effective. I realized from speaking with him that he cared about his fellow workers, the people that pass through the airport each day and the airport itself. He is very passionate about his job! Work Location: ERMC Date: 08/25/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Ms. Sharif was so helpful in helping me choose ground transportation. If it wasn’t for her, I would have ended up paying like $20 more! Thank you for your excellent service Ms. Sharif! Work Location: ERMC Date: 08/25/2021 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Rosemarie Reyes gave my husband and myself the warmest welcome to New York and helped us so much when we arrived at LaGuardia Airport. After going down the escalator to the baggage/ground transportation area (and feeling uneasy about how to get to Manhattan), we were greeted by Rosemarie with "Welcome to New York!" and "How can I help you?" with a big smile on her face. She explained our different options to get into the city and we decided to try the subway. She helped us buy our passes, explained how to catch the train and even escorted us to wear we needed to wait for a bus that would take us to the train station. Everything worked out fine. Rosemane was exceptionally helpful and began our vacation in New York on a great note. Work Location: ERMC Date: 08/25/2021 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: We arrived an early morning, sleep deprived at an unfamiliar LaGuardia airport. Despite having done advanced research on the internet, above average signage on site and extensive experience traveling nationally as well as internationally, we must have looked hesitant when Ms. Reyes promptly spotted my wife and I, offering her help. She quickly understood our needs, walked us over to the spot where we needed to be. She was pleasant, up-beat and dazzlingly efficient. She made us feel like V.I.P. even if we are far from that. We love N.Y. thanks to folks like her. Thanks Ms. Reyes! Work Location: ERMC Date: 8/25/21 Employee: Theresa Cassillo Airport: LaGuardia Airport Experience: Theresa was awesome. Incredible service, respectful and helpful. She explained everything I need to know, given me details about my itinerary, inclusive, writing down step by step what I have to do. So many thanks! Work Location: ERMC Date: 8/25/21 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Mr. Saeed was very helpful telling me where to catch the bus I needed, showed me where to buy a Metro card and explained that I needed to go a machine outside to get a ticket with the Metro card (which seems counterintuitive!) The bus signage wasn’t super clear so I’m glad he was posted just inside those doors to guide me through the process. Work Location: ERMC Date: 08/24/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun helped me with directions for passenger pick up Work Location: ERMC Date: 8/24/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene gave me tips to get me out of LGA and into the city faster than I can make it happen in ATL! Thanks so much! Work Location: ERMC Date: 08/24/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was very helpful with guidance and was very sociable Work Location: Ermc Date: 08/24/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Great job Work Location: ERMC Date: 08/24/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: So nice!!!!! Helped me stay inside in the air conditioning when it was 90 degrees Work Location: Ermc Date: 8/24/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very friendly and professional! Work Location: ERMC Date: 08/24/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She was wonderful and she helped us a lot!! Meherun was very nice. Work Location: ERMC Date: 08/24/2021 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: Katerini was very helpful to me finding g a hotel, she called about 6 hotels before she found me a room, Thank you Ms. Platellas you were my savior angel today Work Location: ERMC Aviation Date: 08/24/2021 Employee: Anwar Muhammad Airport: LaGuardia Airport Experience: I want to recognize the gentleman who helped me find Terminal B LGA lyft transportation on my phone and directed me where to go. He had great customer service skills and we need more like him. Name: Anwar - Work Location: ERMC Work Location: ERMC Date: 08/24/2021 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: I was picking up my best friend who just lost his wife to COVID. Ms. Platellas saw that I was confused and stressed about which direction I had to go to meet him. She was so welcoming and generous in assisting me, and helped me locate the proper floor, direction, and location for an arriving SouthWest flight, and the luggage carousels. She was able to confirm the arrival time of the flight and was such a breath of fresh air with her calming attitude and kind nature. Katerini Platellas is the embodiment of intelligence, understanding, and compassion. I was blessed to meet her. --Preston Stahly Work Location: ERMC Aviation Date: 8/24/2021 Employee: Katerina Platellas Airport: LaGuardia Airport Experience: Katerini went over and belone to welcome us to the big city.we had no idea how to take the bus to our hotel she walk us downstairs showed us how to buy tickets what bus to take and where to get off at. I wanted to tip her but she didn't take it what great people you all have there to welcome visitors to New York. Work Location: ERMC Date: 8/23/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She is very helpful. And helping us for the subway how to get the subway.and easy for me for traveling. Work Location: Ermc Date: 8/23/21 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: She was patient, knowledgeable, and very courteous Work Location: ERMC Date: 8/23/21 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: To whom it may concern: I flew in at from flight 201 at terminal 4 I was so lost I went to the welcome center for information and I spoke to Tagwantie Rivera. She was very helpful and pleasant she really helped me with my situation and she helped me get to my location safely. I'm very thankful to speak with one of your employees that really helped me. Thank you sincerely. Work Location: ERMC Date: 8/23/21 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: On Wednesday afternoon, August 11th, I arrived on a Spirit airline flight into Laguardia airport. My daughter was meeting me and I texted her my location. Not familiar with the airport, I spotted a gentleman wearing a jacket that said something like "ask me for help". He politely informed me that my daughter was at JFK. Realizing I had to get to Brooklyn on my own, I returned to the man and asked the best way to get to Brooklyn. He pulled out his phone, asked my destination address, typed it into his phone, showed me on google maps, then showed me how to do the same on my phone. I was about to purchase a ticket when he asked if I had google pay and I did, but don't use it. He showed me how it worked and pointed me in the direction of the bus. He relieved the anxiety of traveling on my own in an unknown city on public transportation in a patient, friendly manner. Work Location: ERMC Date: 8/23/21 Employee: Rosita Nillaga Airport: LaGuardia Airport Experience: Exceptional Service at LGA. First time in many years to LGA and not only did Rosita Nillaga tell us where to go to get our transportation, she actually took us and was outstanding in her courtesy. She took the time to call the transportation but took us again to where they will pick us up. We offered a tip and she absolutely refused. Wonderful employee. Olivia Butcher North Carolina Work Location: ERMC Date: 08/23/2021 Employee: Syeda sharif Airport: LaGuardia Airport Experience: She was really helpful and i was really confused about how to get to manhattan. Thank you so much! Work Location: Ermc Date: 8/23/21 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: Katerini was super helpful! Not only did she help us get directions to our hotel, she even helped us get a MetroCard and showed us exactly how to get to our hotel! Being this is my husband and I first time to New York, Katerini provided a very pleasant experience! Thank you!! Work Location: ERMC Aviation Date: 08/23/2021 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: Mr K. BASANT was extremely helpful & very pleasant finding me Accommodation & transportIon at almost midnight and walked me even to the Taxi Stand Mr K. BASANT went above and beyond Compliments for having such a fine and caring Employee Thankfully, GABRIELA MANLEY from Fort Lauderdale Work Location: ERMC-Aviation Date: 08/23/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene went out of her way to answer my questions and assist me. She put away her lunch, explained the subway and bus route, gave me her marked-up route map, and explained how to go about using the subway. I was convinced enough to purchase a week's pass; and rode the bus/subway system for the first time. She was kind and her service was exceptional. Work Location: ERMC Date: 08/23/2021 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: I rolled into town as a confused, clueless newbie, and she was extremely helpful in getting me squared away. I'm still amazed that it's no longer possible to just take a bus directly to Grand Central Station, the way it used to be. But she was very kind and patient in helping me negotiate the process. Work Location: ERMC Date: 8/23/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Extremely helpful in airport guidance to find my way to arrivals in terminal C from terminal D Work Location: ERMC Date: 8/22/21 Employee: Kevin Hogan Airport: Newark Liberty International Airport Experience: Kevin was very helpful and explained exactly how to get where we needed to be in a clear concise manner. Work Location: ERMC Date: 8/22/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was very attentive to us, that day was our first visit to Ny, Darlene finished her work day and helped us guide us to take the correct bus to our destination. She gave us a map and accompanied us to our destination stop. A special congratulations to Darlene, a very special person. Work Location: ERMC Date: 8/22/21 Employee: Rico Soriano Airport: Newark Liberty International Airport Experience: I had the pleasure of listening to Mr. Rico Soriano (badge #8777954) as he graciously welcomed and helped passengers with every question they had. He was calm, courteous, and extremely patient and deserves to be recognized for his sense of humor, singing, and just honest interactions with everyone he encountered. He is a delightful person and excellent employee. Thank you Mr. Soriano for making my day as I waited for my daughter to arrive on a connecting flight. God bless you! And I apologize for submitting this so late. Work Location: ERMC Date: 8/22/21 Employee: Bigue Ndao Airport: LaGuardia Airport Experience: Llegamos al aeropuerto y esta persona nos ayudó mucho, nos indicó el transporte en bus y en subway que debíamos tomar hasta nuestro hotel. Muy cordial, atenta, formal. We arrived at the airport and this person helped us a lot, we indicated transportation by bus and subway that we should take until our hotel. Very cordial, attentive, formal. Work Location: Ermc Date: 8/22/21 Employee: Sienna Grant Mitsak Airport: Newark Liberty International Airport Experience: When my husband and I were exiting the Airtrain for Terminal C at Newark Liberty Airport on 8.10.2021, an expensive water bottle fell out of my huband's backpack and became lodged on a very narrow strip of concrete between the train and the pressurized doors. Sienna came to our aid by contacting maintenance. They said opening the doors would shut down the whole Airtrain system and was not an option. Sienna continued to try to help us and found a walking cane in the lost and found and was able to pull the lost item into the waiting area when the doors opened again. We are very grateful to her and for her diligence in providing us with traveller assistance for an unusual problem that was probably not in the training manual. She was very creative. Again we thank you! Judy and Dana Wright Work Location: ERMC Aviation Date: 8/22/21 Employee: Ruben Mauricio Airport: LaGuardia Airport Experience: When I arrived at LGA from Detroit , I was lost ! I picked up my luggage and followed the signs to Ground Transportation and headed to the double-doors that suddenly opened before me and there I was : New York City !!! .. After walking for a bit, my luggage and I find our way to the street sign that said "Taxi's and Ubers." Then, I heard a kind voice say to me : "Welcome to New York ! If you need a cab , you need to safely cross the street and come over and wait in that designated area over there." I learned that this kind voice belonged to Ms. Theresa Cassillo who actually took one of my 3 suitcases and rolled it over to the Taxi stand !!! I was so touched by Ms. Cassillo's kindness ! I was touched by her ability to reach out to a stranger and offer to help me carry my bags. It was a moment of grace that I want to honor and show my deepest appreciation and respect. Thank you, Ms. Cassillo. Your kindness was the beginning of a memorable and magical stay in New York. Work Location: Theresa Cassillo Date: 8/22/21 Employee: Eloisa Tacori Airport: LaGuardia Airport Experience: I just want to thank Eloisa for helping me take my luggage from the baggage claim to ground transportation. She didn’t know this, but I moved from CA to NY and my bags were extra heavy. It really made my entire day and felt like a warm welcome to New York City with the helping hand I received. She saw me struggling and without hesitation helped! She deserves all the praise. Thank you for making a hectic fly day so much better Eloisa. You are so appreciated! Work Location: ERMC Date: 8/22/2021 Employee: Nira Marius Airport: JFK International Airport Experience: After long layovers and the rainy weather. She made getting to my connecting flight a breeze . we did not miss our flight . she was very pleasant. Thank you Work Location: EMRC Date: 8/21/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis Rueda is excellent person. He help us . Thanks Work Location: ABM Date: 8/21/21 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: A very nice older gentleman approached me and it's me and ask me if I was doing all right. He saw that I was sitting and waiting On a luggage cart because there was no seating. He was very nice and informed me that there was some seating on the far Left side that I could use until my till my ride was able to pick me up.. Later on as he saw I was waiting for a long time he came up to check on me and after realizing I did not have a phone to call my ride he allowed me to use his. As a single lady that has traveled all over the world I have never had such service. This made me feel so safe & welcomed. Thank you LGA staff! Work Location: ERMC Date: 8/21/21 Employee: Katrina Coyle Airport: LaGuardia Airport Experience: Katrina was super helpful because she knew all the ins and outs of the ground transport into Manhattan. She helped purchase the 7day metro pass and the gist of metro use, ahead. Also she could guide me and taught me shortcuts with Google Maps in my iPhone. I live in the Midwest and have never had to use the app to the extent ahead. O wow. I easily navigated the new use and arrived to all. Y desired sights. She provided confidence and know how and I will be forever grateful that I had no anxious moments! Great hire! Work Location: EMRC Date: 8/21/21 Employee: Zenia Afrin Airport: LaGuardia Airport Experience: She helped me find a hotel to stay at Work Location: ERMC Date: 08/21/2021 Employee: Charles Offinger Airport: LaGuardia Airport Experience: Arrived into LGA ahead of the Hurricane but Charles was there every step of the way and a back up to my back up transportation plan . Friendly , knowledgeable and truly cares about what he does for work as he welcomes everyone with a smile as if you were coming into his own home . A true delight to arrive back home in this new world we live in . Cheers to Charles ! Lizete Visners Work Location: ERMC Date: 08/21/2021 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: Linesh was so helpful when we arrived at the airport. We are from MO and were trying to figure out best way to get to Manhattan. She helped us figure out the bus/subway system, helped us get our metro card, and showed us exactly where to go. She saved us $65 from Uber fees we would have paid and was so nice! I really appreciated her!!! Work Location: ERMC Date: 08/21/2021 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Upon arriving at LGA Mr. Domingo was there to great me and assist me in getting ready to head out to the city. He showed me to the subway pass machine and walked me through purchasing our subway passes. He also gave me directions to get to our hotel in Manhattan and they were spot on and got us to where we needed to go with no problems. He made our arrival to NYC exceptional and it set the good mood we had for our stay for the test of the week. Work Location: ERMC Date: 08/21/2021 Employee: Rosita Nillaga Airport: LaGuardia Airport Experience: Rosita answered all my questions about how to get into New York City from LaGuardia. She was very helpful with ticket information and directing me to the Q70 bus on the way toward the subway line. Work Location: ERMC Date: 8/20/21 Employee: Andrea Toth Airport: Newark Liberty International Airport Experience: It was my first time to visit the States for University and due to Custom control, I missed my flight. So when I don’t know where to live temporarily, Andrea came up and inform me about various hotels that I’m available to. Her suggestion to Marriott was great and she helped me called the front desk and how I can go there by shuttle bus. All these instructions are extremely necessary and helpful for me at the time. Work Location: ERMC Date: 8/20/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was really nice and welcoming. Explained me and my family about the different ways of getting transportation to get around the city for the first time. Very helpful! Work Location: ERMC Date: 8/20/21 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: Ubong was very helpful and extremely nice. Work Location: Ermc Date: 8/20/21 Employee: Umair Saeed Airport: LaGuardia Airport Experience: After getting my luggage, I was looking to catch a city bus at LGA to take me to a subway station to take subway to Manhattan. I did not know the process (e.g., how/where to pay fare) and particulars of doing so. Umair noticed me and kindly approached and asked if I needed any help. I told him my situation, and he explained to me how/where to get a Metro card and how to use it to pay bus fare and transfer to subway. This was exactly the information I needed. Work Location: ERMC Date: 8/20/21 Employee: Andrea Toth Airport: Newark Liberty International Airport Experience: Andrea provided excellent guidance and helpful information. Excellent work. Work Location: ERMC Date: 8/20/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: Geraldita was super helpful recommending me the right transportation. She saw that I was a little lost and helped me make the right decision. Thanks again Geraldita. Work Location: Ermc Date: 8/20/21 Employee: Michael Carey Airport: JFK International Airport Experience: Michael went way above and beyond customer service. Our 95 year old friend who came back home from his international flight by himself had a miscommunication on pick-up arrangements. Our friend came in on 8/16/21 and we did not hear anything from him. Michael was so kind to let our friend use his cellphone so our friend can contact people he knows then Michael helped our friend get a taxi to bring him to the TWA hotel at Terminal 5. It was the best suggestion because it is close to the airport. The following day 8/17/21, I reached out to Michael to trace my friend's whereabouts, Michael went out of his way to report this matter to the officials at the airport. The airport official then found my number to call on behalf of our friend. Michael went beyond his duties and really cared about the incident. He made the right decisions in helping out our friend be at a safe environment. We are very grateful that someone like Michael still exists. Work Location: ERMC Date: 8/20/21 Employee: Allan Pilgrim Airport: JFK International Airport Experience: I would like to say a a very big Thank you to a gentleman called Allan P that works for ERMC company. Upon arrival after a long flight from London ,I was at the wrong terminal for my husband to collect me . Allan heard my problem as I was talking to my husband on the phone and not only guided me with his words, he took me to the train and came on the train with me! I was very taken with his kindness towards me and I felt I was in very good hands being looked after .ALLAN THANK YOU SO MUCH ,I WISH YOU MANY BLESSINGS .SINCERELY MARAGRET MCHUGH Work Location: ERMC Date: 8/20/21 Employee: Zenia Afrin Airport: LaGuardia Airport Experience: Just a brief note to praise Ms Afrin, who volunteered to help us re-route our transportation, as the usual cabs were not coming our way (in spite of a line of passengers waiting in line). A happy ending! Best wishes! Work Location: ERMC Uni Fi Date: 8/20/21 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: When the luggage belt was broken at the international terminal Mr. Ubong helped us find the right ground transportation to make our domestic connection. Work Location: ERMC Date: 8/20/2021 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: Very helpful great man. I was with a stroller with my 5 year old a luggage and a bag, he helped me with my belongings to get a cab. Work Location: We soar higher Date: 08/20/2021 Employee: Neelum Chadha Airport: Newark Liberty International Airport Experience: Dear Sir/Madam, I just had the most enjoyable shopping experience at The Collection Store located in Newark Airport's Terminal A3 and spent much more money than I had planned to spend. That is thanks to your talented employee, Neelum Chadha. Ms. Chadha offered her assistance when she saw me trying to select t- shirts for friends I am visiting. Not only does Ms. Chadha possess comprehensive knowledge of the store's inventory - including styles, sizes and country of manufacture - but also she has the ability to quickly ascertain what a customer needs and to provide valuable assistance. And she does all of this with a smile and good humor despite my many criteria for finding just the right shirts, which we eventually did. I am writing to alert you to the value that Ms. Chadha brings to your brand. Shopping experiences such as this, with personal connection, a successful outcome and happy feeling, are increasingly rare and sorely missed. Work Location: The Collections Store Date: 08/20/2021 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: Geraldita was absolutely fantastic and incredibly helpful. I was overwhelmed as I usually fly out of JFK and was confused by Delta Airline's C & D terminals. I asked her where to go and she walked outside with me and took the time to show me where to go! This was very helpful. She did not just point or describe where I should go. The associates at Home Depot can learn a thing or two from Geraldita. Keep up the great work! Work Location: ERMC Date: 8/19/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was exceptional. She gave us instructions on what bus to board and what location to depart to board the train that would take us to the station that was close to Time Square. She checked on us and told us we had boarded the wrong bus. She walked with us to make sure we go on the correct bus. Was very refreshing to have someone care that much. Thanks Darlene. Work Location: ERMC Date: 8/19/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun helped us with purchasing train tickets and getting a bus transfer. She was very kind! Work Location: ERMC Date: 8/19/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Help us set up metro card and bus. Very helpful! Work Location: ERMC Date: 8/19/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She helped me connect to wifi when I was in a stressful situation. Thank you so much! Work Location: ERMC Date: 8/19/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Thank you Meherun for helping me to get my 7 day metro pass and showing me how to use the bus ticket for the first time! Work Location: ERMC Date: 8/19/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She is very nice and pleasant. Very helpful! Work Location: ERMC Date: 8/19/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She was lovely Work Location: ERMC Date: 8/19/21 Employee: Andrea Toth Airport: Newark Liberty International Airport Experience: Andrea was extremely helpful as she answered all of our questions including directing us immediately to our baggage claim area. We were on a tight schedule and truly appreciated the quick guidance. Thanks to her again!! Work Location: ERMC Date: 8/19/21 Employee: Andrea Toth Airport: Newark Liberty International Airport Experience: Great help! Mrs. Toth directed me to uber pickup right after my flight. She was very kind and polite, something not often seen by service providers at many airports. She deserves this recognition for customer service. Work Location: ERMC Date: 8/19/21 Employee: Andrea Toth Airport: Newark Liberty International Airport Experience: Mrs. Toth was a pleasure! She saw me struggling with baggage and holding my infant son simultaneously. Mrs. Toth help me gather myself and called over a baggage handler to bring me a cart and guide me to the air train and car rental. Customer service excellence! Work Location: ERMC Date: 8/19/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Ms. Reyes was exceptionally helpful in getting me, my husband, our two kids, our two car seats, and our four bags to the rental car terminal in the easiest way possible. She gave us info on public transport, then suggested a taxi once she saw how much stuff we had. When there were no taxis at the taxi stand, she suggested Uber/Lyft, and went to see how long the taxis would be before I ordered one. Then when our Lyft driver didn’t see us, she hollered to her colleague to get the driver to stop. Along with how quickly our bags came out after our flight landed, this is by far the best experience I’ve had at La Guardia, and maybe one of the best I’ve had at any airport. Work Location: ERMC Date: 8/19/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Extremely friendly and helpful. Helped me find the most efficient way to get to my destination. Work Location: Ermc Date: 8/19/21 Employee: Sihame Boufous Airport: LaGuardia Airport Experience: We flew out of LGA in Wed, Aug 18. My husband has mobility issues and requires a wheelchair. Our shuttle left us on the lower level of the terminal and we were told to wait for a wheelchair. An employer, Boufous S. came over to us to ask if we needed assistance. She told us if a wheelchair doesn't get there soon, she will take care of us. She got me situated in a comfortable place and took the initiative to get what we needed, coming over several times to check on up on us. When it seemed no chair was coming, she contacted her supervisor and told us she would take us up to check in. At check in, she got someone in charge of wheelchairs to take over. Only when someone else assumed responsibility to help us, did she leave. We were overwhelmed by her sincere thoughtfulness and concern, her sense of responsibility toward her job, making sure her supervisor was aware she was leaving her post to help a passenger. Work Location: ERMC Date: 8/19/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: We appreciate her help, she was awesome! Work Location: ERMC Date: 8/19/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Thank you very much Work Location: ERMC Date: 8/19/21 Employee: Theresa Cassillo Airport: LaGuardia Airport Experience: Theresa was GREAT. Thank you for the advice on the 7 day subway + bus pass. Also, you instructions to get us to our hotel were PERFECT. Work Location: EKM Date: 8/18/21 Employee: Alexander Urena-Perez Airport: Newark Liberty International Airport Experience: Alexander U was an amazing help to myself and one of my daughters! We had sent one of our other children off to a foreign country and were getting ready ourselves to leave the airport parking but there was a terrible storm that came upon us and there was terrible wind rain and we didn't have any umbrellas or jackets… We stood there looking out the window wondering how we were going to get to our car without being completely soaked and without slipping as we had on sandals… We also needed to stay dry as the clothes we were wearing we're going to be warm the next day as we were heading to JFK for a flight of our own…I asked a nice young gentleman whose name was Alexander if he could for any reason spare any plastic garbage bags or if he could find any anywhere that we could use to put on top of us and run out to our car… He said he would see what he could do and brought back an umbrella for us to use! Work Location: ERMC Date: 8/18/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Excellent driver. Extremely polite. Work Location: ABM Date: 8/18/21 Employee: Syeda sharif Airport: LaGuardia Airport Experience: Syeda was helpful and kind towards us. Great experience Work Location: ERMC Date: 8/18/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Ms. Darlene Hunter was exceptionally friendly and helpful to us, providing us with clear directions to get to our destination in Manhattan. Very professional, leaving a wonderful first impression on our trip to New York City Work Location: ERMC Date: 8/18/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was extremely helpful. She helped me with both the metro card and getting a bus ticket. Very friendly and made my commute so much easier. She’s lovely! Work Location: ERMC Date: 8/18/21 Employee: Nadirah Small Airport: Newark Liberty International Airport Experience: We had great service from Nadirah Small, company aces, terminal EWR TB. She was a great help to us. Thanks for having her in the terminal. Work Location: ERMC Date: 8/18/21 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: I want to recognize the gentleman who helped me, and saved me an hour of travel time via the bus, instead of the subway, I knew that I had to get to the subway but the kiosk kept routing me via bus to downtown Manhattan and I knew that wasn’t right but I didn’t know how to get to the subway train or which one to take once I got there and he helped me understand and it worked out exactly as he said. Work Location: ERMC Date: 8/18/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun provided excellent customer service, she is very friendly and helpful. We need more workers like her! Work Location: ERMC Date: 8/18/21 Employee: Kadeisha Joseph Airport: JFK International Airport Experience: Kadeisha was very good to update all parties waiting in line as to the status of the taxis, she kept the group laughing and even with rude taxi drivers kept a smile on her face. We really appreciated her upbeat attitude after a long day of flight delays and still a long ride to our Hotel. Work Location: ABM Taxi Date: 8/18/21 Employee: Lorraine Smoth Airport: LaGuardia Airport Experience: We arrived in LGA a few weeks ago, our Jet Blue flight from LAX was delayed 3 hours and when we waited almost an hour on the tarmac. We have a 13 year old son who has CP and walks with a walker and a 2 year old daughter, it was almost 11 pm. We found out our rental car agency was closed. Lorraine Smith could see we were a bit confused as to our next move and she approached us asking if we needed help. We asked where the nearest open car rental was. she gave us directions and then suggest we split up because she felt that it would be too far for our son to walk. She was right. It took my husband over an hour to get a car. I had a screaming 2 year old and a handicapped son to deal with. Lorraine came to the rescue. She offered a snack to my son and talked with him while I tended to the baby. She never took her eyes off my son but I noticed she still attending to all the other passenger needs. She walks us out to the curb and held the baby while we packed the car Work Location: ERMC Date: 8/18/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Great customer service. Super nice advise about vía transportation Work Location: ERMC Date: 8/18/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Provided a lot of help for navigating across the MTA system.. Work Location: ERMC Date: 8/18/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very helpful and saved me money! Work Location: ERMC Date: 8/18/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Helpful! Work Location: ERMC Date: 8/18/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She recognized us needing help and assisted with getting directions and the location. She even assisted with getting the bus pass outside. She is beyond super helpful Work Location: ERMC Date: 8/18/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She was extremely helpful in giving us directions on how to get to the city. Why does public transport have to be so confusing? Work Location: ERMC Date: 8/18/21 Employee: Venessa Tejada Airport: LaGuardia Airport Experience: Vanessa provide exceptional service not only did she show us where to go but she walked us through how to get there exactlyAnd explain to us why the old route was vacant. She’s the energy that makes that place run ! Work Location: ERMC Date: 8/17/21 Employee: Eloisa Tacuri Airport: LaGuardia Airport Experience: Eloisa was very helpful and kind when I arrived in LaGuardia. She went out of her way to help me find my driver. Work Location: ERMC Date: 8/17/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very helpful customer service. Explained in detail all of the public transportation options available to me. She was very friendly and made me feel welcome. Work Location: ERMC Date: 8/17/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Nice smile ! Kind gestures Work Location: Ermc Date: 8/17/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very good Work Location: ERMC Date: 8/17/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: G. Leonov was very helpful in directing us to the car rental area at LGA. She greeted us warmly upon approach and also gave us a brief laugh which was nice. Overall a very pleasant 60 second interaction. Well done! Work Location: ERMC Date: 08/17/2021 Employee: Katerina Platellas Airport: LaGuardia Airport Experience: Exiting looking for a more aforable mode of transportation to The city. Katerina saw me looking around trying to find a shuttle and immediately asked if she could help me. I was so surprised someone went out of their way to assist me as I was confused. She informed me there is no shuttle but advised me to take the bus and subway. I was very unsure and intimidated but she assured me I could do it and led me to the metro machines to help me buy my card. I can’t tell you how much I appreciated that as I was very nervous. She verbally explained each step and directed me to the area the bus would stop and how to get the paper needed to board. I can’t tell you how helpful she was and how calming her attention to detail was. She is a real asset and such a friendly helpful people person. Thank you for encouraging her to offer exemplary customer service! Work Location: ERMC Aviation Date: 8/16/21 Employee: Zenia Afrin Airport: LaGuardia Airport Experience: My daughter and I arrived from DFW and I had a question about transportation as I had never been to New York before and had no experience with TAXI or ride share service. She went out of her to help me make the best possible decision . She stayed with me and my daughter until our ride share service arrived. She was so nice and helpful and went above and beyond to help us. I appreciated it so much Work Location: ERMC Date: 8/16/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: I just picked up my luggage from baggage claim. I was anxious to start my daughter's weekend birthday celebration. I needed a ride as soon as possible. A kind representative was waiting right outside the door and pointed me in the direction of Taxi, Uber/Lyft options. I am so grateful for her assistance. I normally fly into JFK so I don't know my way around. She got me where I needed to be. I quickly got into a Taxi and arrived at my daughter's house in Manhattan in less than 30 min. Thank you Geraldita for showing me the way!! You're doing a great job!! Work Location: ERMC Date: 8/16/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: I was traveling alone with three young children. She was incredibly helpful and kind. I was blown away with the service. It really changed our travel experience! Thank you so much!!! Work Location: ERMC Date: 8/16/21 Employee: Theresa Cassillo Airport: LaGuardia Airport Experience: I want to express thanks and appreciation to Theresa for her MOST helpful service at LGA airport, in front of Terminal D last Tuesday, Sept. 10. I’d arrived on a Delta flight and was waiting - with my bags - for my friend to pick me up. Theresa helped me get to the car and placed my bags in the trunk of my friend’s car — all with a friendly manner. She’s a “keeper”! Work Location: ERMC Date: 8/16/21 Employee: Charles Offinger Airport: LaGuardia Airport Experience: Charles noticed we were lost and immediately asked to help. He helped us in trying to get our confirmed shuttle which was no longer doing shared service. He helped us then get a taxi. You need more people like him. Thank you Charles for all your help. Work Location: ERMC Date: 8/16/21 Employee: Michael Cary Airport: JFK International Airport Experience: Michael went way above and beyond customer service. Our 95-year old friend came back home from his international flight by himself had a miscommunication on pick-up arrangements. Our friend came in on 8/16/21 and we did not hear anything from him. Michael was so kind to let our friend use his cellphone so our friend could contact people he knows. Then Michael helped our friend get a taxi to bring him to the TWA hotel at Terminal 5. It was the best suggestion because it is close to the airport. The following day 8/17/21, I reached out to Michael to trace my friend's whereabouts. Michael went out of his way to report this matter to the officials at the airport. The airport official then found my number to call on behalf of our friend. Michael went beyond his duties and really cared about the incident. He made the right decisions in helping out our friend get to a safe environment. We are very grateful that someone like Michael still exists. Work Location: ERMC Date: 8/16/2021 Employee: Andrea Toth Airport: Newark Liberty International Airport Experience: Actually there were three people that helped us but unfortunately I must have lost their cards. I told the lady at the help desk that we would rather use the Air Train than a taxi but were afraid of getting lost. I said (jokingly) that if someone took us there, I would do it. She replied - that is part of our job. We will take you there. She took me to the elevator and another lady took over and took us upstairs, where a third lady took us the the Air Train and told us which on to get on. We are very grateful that we had this help. We have been all over the world and never encounter this type of service before. Work Location: ERMC Date: 8/15/21 Employee: Maria Samaniego Airport: LaGuardia Airport Experience: I am not certain if I have her family name correct, it is either “ Mar” or “Ixlar”, but I arrived very late on Friday evening, tired and a little disoriented, and she was extremely helpful in getting my to my final destination. Samaniego helped me to get my bus pass, gave me recommendations on the amount of fare I needed to last my weekend, and then she helped me to purchase my fare for the Q70 amd insisted on guiding me to the bus stop. She was polite, very helpful and a real joy for a tired traveller like myself. Thank you Samaniego! Work Location: ERMC Date: 8/14/21 Employee: Eloisa Tacuri Airport: LaGuardia Airport Experience: Eloisa was very professional and cordial when pointing me in the right direction. She anticipated my needs for finding the bus. She is excellent. Work Location: ERMC Date: 8/14/21 Employee: Pili Polanco Airport: Newark Liberty International Airport Experience: I dont think that I can explain with words how happy I’m to found her. We couldn’t find one of our bags and the airline was doing nothing to help us. She told me where to go to claim it that didn’t work and I came back to her to tell her how it went. She took her lunch and help me get all the information I needed to get my bag and everything. That girl was an angel respectful.Thank to her the next day the airline call me they had my bag. My family and me would like to see her again to tell her that we made it. Thank you Pili! Work Location: ERMC Date: 8/14/21 Employee: Nilda Mercado Airport: Newark Liberty International Airport Experience: Nilda was amazing in helping us get to where we needed to go. She spent the time to be sure we understood the directions before we walked away. We were on a time crunch so without her help we wouldn't have made the flight. You can tell Nilda truly cares about helping others. Thank you Nilda! I hope other travelers are blessed WTH your service as we were. Work Location: ERMC Date: 8/14/21 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Helped me find a cheap route to Manhattan, guided me to the correct terminal, helped me set up finding my way next time. Good guy!!!! Work Location: ERMC Date: 8/14/21 Employee: Monroe Williams Airport: LaGuardia Airport Experience: Experience: We went up to Monroe Williams' desk on the ground transportation level and asked for help. He proceeded to help us figure out best way to get to our hotel by bus and then subway. Walked us through purchasing the metro card and then using it to get our bus ticket. Made it SO easy!!! He didn’t leave until we were all set up to go. He was so helpful and put us at ease as this was the first time being in New York. It made flying into LaGuardia a great experience. Thanks Monroe Williams Work Location: ERMC Date: 8/14/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She helped me find which buses and trains to use to get to penn station. Very helpful and patient as my boyfriend and I were lost. Work Location: Ermc Date: 08/14/21 Employee: Filemón Domingo Airport: LaGuardia Airport Experience: I met me Filemón on the airport, he helped me find the best way to visit time Square, I trust completely in him, he give step by step on how can I get there in my 3 free hours before my next plane, he also received mend how can get to a farms y cause I was filling bad for my flight. Filemón demonstrate to be a Knowleable work, excellent person and willingness to help. Thank u for making my experience even better and helping me accomplish my dream Work Location: ERMC Date: 08/14/2021 Employee: Brenda Bwalya Airport: LaGuardia Airport Experience: Ms. Bwalya noticed I looked a bit turned around while looking for ground transportation and came over to help me. She showed me how and why to purchase a ticket/receipt for the MTA M60 bus. She was very kind and patient and demonstrated true hospitality. Work Location: ERMC AVIATION Date: 8/13/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: This young lady, Miss Darlene Hunter, was a incredibly considerate and good person. She made me, and many others, feel like they were important instead of a burden -which seems to be the new paradigm these days. Meeting and speaking with Darlene Hunter made my wait easier - her concern extended for my one-hour wait for my arriving guest even after my guest arrived she came to me and told me she was looking for me to make sure it all worked out. I love her attitude and her desire to make folks feel like she is here to help. She was wonderful and a great asset to this company - I wish Miss Hunter well in her career and life!!! Work Location: E.R.M.C. Date: 8/13/21 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon was extremely helpful when i needed information on how to get from airport to my hotel. First he showed me the bus/subway connections i had to take, he even helped me in every step to but the Metrocard and was so nice and warm to talk to when arriving to NYC. Thanks so much! Really appreciate the help and the kindness Work Location: ERMC Date: 8/13/21 Employee: Cristian Medina Airport: LaGuardia Airport Experience: Cristian kept us laughing at the heat while showing genuine concern for our health at the same time while we was waiting for cabs. The heat was no joke but he made it one and we appreciate that. Work Location: ERMC Date: 8/13/21 Employee: Cristian Medina Airport: LaGuardia Airport Experience: He was very quick to show me how to get out of the airport as efficiently as possible, and helped me navigate the public transportation system easily as well Work Location: ERMC Aviation Date: 8/13/21 Employee: Cristian Medina Airport: LaGuardia Airport Experience: I saw Medina running around the whole terminal and he STILL had time to help me out. Work Location: ERMC Date: 8/13/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was so helpful. We were so tired from our flight. Iesha came right up to us to ask if we needed help. Thank you Iesha for your help. We were exhausted and couldn’t think straight! Work Location: ERMC Date: 8/12/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I usually don't do this but I really appreciate the values of Luis Rueda (the driver). In context, I took the bus to go to terminal D with my family. We were late so you understand that I was between confused and nervous, so I got off of the bus to the terminal and I forgot my phone! It was 10 minutes more I realized that I didn't have it. My brother called to my phone just to know if it was on the bus and Luis took my call. My anxiety was on the edge, he calmed me down, and gave the point that we would meet. After 20 minutes waiting on terminal D, I met him and he gave me my phone. I'm truly grateful for him - he's a spectacular person! Work Location: ABM Date: 8/12/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She was dope and very helpful. Her personality was everything. Work Location: ERMC Date: 8/12/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She was so helpful and very friendly! She helped us figure out our way around and use the metro pay stations. Work Location: Ermc Date: 8/12/21 Employee: Meherun Kanak Airport: I don't know Experience: She was very very amazing Work Location: Ermc Date: 8/12/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was awesome. First time being in NYC and made me feel so welcome. I'm definitely visiting again with the great customer service that was given. Work Location: ERMC Date: 8/12/21 Employee: Jacqueline Green Airport: JFK International Airport Experience: I was in transit from Detroit to India with JFK in between via Quatar airlines. Despite checking I missed out on the airsuvidas paperwork. Along with many other uninformed people I made the last minute rush to do the same and board. While the Quatar ticketing agent accepted that of most, a few of us were denied access despite meeting the formalities. With 30 more minutes to board, the agent rudely told me I could not fly and had to re-book. Having no working phone line for the US or friends in NY, I was deeply distressed and genuinely confused about what to do next. Enter our heroine Jacqueline Green. She calmly told me she'd see me get on board. She processed all my stuff and went to talk to the Quatar agent and I boarded my flight on time. Work Location: JFK airport Date: 8/12/21 Employee: Theresa Cassillo Airport: LaGuardia Airport Experience: Myself and 7 of my friends were visiting New York City For The First Time, and once we collected our luggage at baggage claim we realized that one of the ladies wasn’t at the same terminal because she flew in on another flight. That’s when Ms.Theresa came and asked us what was going on and can she help, we explained to her our current situation and she was so kind to to walked us too the shuttle and told us exactly where to go. We were thankful for Ms.Theresa because we were completely lost. Thank You, Ms.Theresa For Your Outstanding Help and New Yorker Hospitality! Work Location: ERMC Date: 8/12/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: Our flight was cancelled from NYC to our home destination 6 hrs north… additionally the airport was closing, we were not able to rebook a flight for over 24 hrs and we were traveling with two children. K. Basant helped us find our luggage, find a rental car company that was not booked, and walked with us to direct us to the shuttle we needed to take to get to the rental car company before closure. He offered to help when he saw us looking frazzled and stayed with us to assist until we had an alternate travel arrangement. He was transparent, friendly, patient, and most of all - VERY helpful in a stressful situation. Thanks, K. Basant! Work Location: ERMC Date: 8/12/21 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: Kindness and politeness are not the norm anymore, which makes this worker stand out...but she went above and beyond her call of duty to ensure that I reach my next destination safely. She was not only kind but knowledgeable and personable. Quite rare and refreshing!! Work Location: ERMC Date: 8/12/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Excelent service Work Location: Ermc Date: 8/12/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Exelent service! Work Location: ERMC Date: 8/12/21 Employee: Katherine Fernandes Airport: LaGuardia Airport Experience: Katherine was quick to help me figure out the best way to get to my destination without prompting. I really appreciated that Katherine immediately sprang into action once finding out where I was trying to go to help direct me the best way to get to my destination. Thank you for making my travel from LaGuardia into the City just a little bit easier! Work Location: ERMC Date: 8/12/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Great customer service. Was pleased with her help. Work Location: ERMC Date: 8/12/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Rosemarie Reyes went out of her way to help me find a cart for my luggage, make it to termina A and manage my transfer to the bus. Her help saved me lots of time and frustration and was just the welcome I needed upon coming back to New York after so long. Work Location: Ermc Aces Date: 8/11/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was the absolute best! This was my first time traveling since the pandemic began. I’ve been a little nervous about flying. I missed the AirTrain to my terminal and went up to Iesha to ask her about the next train. We ended up having some small talk during the wait. Her job is no joke. The amount of patience and knowledge needed to do this job is overlooked by the passengers. Without Iesha I probably would have lost it trying to figure out where to go and what to do. Work Location: ERMC Date: 8/11/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was friendly and welcomed me to New York. She also stopped me from being scammed in the taxi line when a supposed Uber driver solicited me to leave the taxi line and ride with him instead. Darlene warned me she's seen him before and suspected he would seriously overcharge me for the ride. I normally don't take time for surveys and submitting comments, but made an exception for Darlene. Thank you! Work Location: ERMC Date: 8/11/21 Employee: Anwar Muhammad Airport: LaGuardia Airport Experience: Anwar, was so extremely helpful in helping me find ground transport and where I needed to be after my flight was cancelled. He even walked me there and called the number. He went above and beyond for me. I was very stressed and tired and his kind caring demeanor made the world of a difference. Work Location: ERMC Date: 8/11/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: I am writing to let you know of the service we received from K Basant at ERMC Aviation. My wife and I flew into LGA last week and it was after midnight. Your employee K Basant was kind enough to help us find our way around and assist us in which bus to take and which train to transfer to. I'm sure he was tired after working all day and just wanted to get home, but he took the time to help complete strangers. I feel that a person gives good customer service when they are work, however when they continue to go above and beyond after working hours, this shows character and a goodness which is lacking in many people nowadays. Thank you for your time and I hope this email helps you and your HR department. Pockets & Cristina Alvarez Work Location: ERMC Date: 8/11/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was very helpful with the questions I had for her. Work Location: Ermc Date: 8/11/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very helpful and experienced Work Location: ERMC Date: 8/11/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha greeted us and made sure we were getting on the right train. She also happily engaged our toddler and showed her the radio she was using. Work Location: Newark liberty Airport Date: 08/11/2021 Employee: Brenda Bwalya Airport: LaGuardia Airport Experience: Brenda was amazing! I was traveling back from Houston With my 2 year old daughter alone. I had her car seat, stroller, a huge suitcase, and my carry on bag. It was extremely late when we landed and she not only helped me get an Uber to arrive at the proper location, she walked my suitcase all the way over to the appropriate pick up spot. Brenda I cannot thank you enough! With an exhausted toddler and so much luggage you made my experience seamless. Work Location: ERMC Date: 8/10/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: Geraldita Leonov with ERMC at Terminal C was very pleasant. My wife and I appreciate her direction and her tips when traveling into the city. Thank you, Simone Work Location: ERMC Date: 8/10/21 Employee: Steven Koffa Airport: Newark Liberty International Airport Experience: I am a 78 year passenger arriving from Paris via La Compangie at Newark airport on July 23 to find an extraordinarily long line at immigration. When Steven Koffa (ERMC) saw my cane he kindly took me to the front of the line and saved me from probably an hour of very uncomfortable standing. I was very appreciative of his attention. Susan Orsoni Work Location: ERMC Date: 8/10/21 Employee: Nicole Graham Airport: JFK International Airport Experience: TO WHOM IT MAY CONCERN… ...On Sunday, August 1 about 8:30 pm, I arrived at JFK after a long flight planning to get an UBER car to drive me to my final destination. I tried for over 20 minutes to connect with UBER using my iPhone and could not. I went to the only help desk with a live person. I was lucky enough to find Nicole Graham on duty. Although she had never done it before, she stayed with me and kept trying to make the UBER connection using my iPhone. After about 15 minutes, she was successful. She was gracefully patient and encouraging and quite competent, and I was extremely grateful. Her efforts deserve to be noticed. Thank you, Jane W.Ryan Work Location: ERMC Date: 8/10/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Thanks for helping us get to the city! Work Location: ERMC Date: 8/10/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She was awesome and helped us get to exactly where we needed to go! Work Location: ERMC Date: 8/10/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: .Great! Work Location: ERMC Date: 8/10/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very helpful Work Location: ERMC Date: 8/10/21 Employee: Maria Sotelo Airport: Newark Liberty International Airport Experience: Maria was knowledgeable, patient, and very helpful. she made the experience easy for us. she listened and guided us through. Excellent customer service. Work Location: ERMC Date: 8/10/21 Employee: Katerina Platellas Airport: LaGuardia Airport Experience: Katerini was very friendly and kind she made my wait more easier than I could hope for. Today was a bad day she stayed have a conversation with me. Katerini change my on traveling. Thank goodness for her. Work Location: ERMC Date: 8/9/21 Employee: Margarita Cantillo Airport: LaGuardia Airport Experience: Words can not express the kindness Margarita displayed this afternoon. As we departed the plane onto ground transportation she was thorough in what our next mode of transportation would be throughout the city. Walking a step-by- step really made a difference and showed she exhibited an appreciation for the work she does on a daily basis. She was very pleasant in courteous throughout this task and open and willing to helping us find our way. I gratefully nominate Margarita for the Wall of Excellence. Thank you Margarita. Work Location: Laguardia Airport Date: 8/9/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: Excellent service in dining my way out to get a city metro card to move with bus and trains. Work Location: We Soar Higher Date: 8/9/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: Geraldita was very helpful! Super pleasant welcome back home in NYC! Work Location: ERMC Date: 8/9/21 Employee: Kadeisha Joseph Airport: JFK International Airport Experience: After a long day (5 hour flight delay) there’ were very few cabs and scores of impatient passengers. Kadeisha was calm, professional, extremely efficient and very kind. A plus plus. Work Location: ABM Date: 8/9/21 Employee: Geraldita Lednov Airport: LaGuardia Airport Experience: Geraldita was very friendly and helpful. Work Location: ERMC Date: 8/9/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: One day in NYC, no time to waste. I needed my Metro Card and Geraldita made it happen! Work Location: ERMC Date: 8/9/21 Employee: Kadeisha Joseph Airport: JFK International Airport Experience: She was extremely nice to everyone in line and gave updates to the amount of taxis making their way in. The taxi supply was a little low that night and our flight was delayed 4 hours so some in line were a little upset. She can not control who decides to come in and out of the airport and I appreciated her positivity during our wait. Thank you Kadeisha. Work Location: ABM Date: 8/9/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: Ms Geraldita Leonov (Badge# 8786774) was very helpful and provided outstanding service during my visit to LGA. She quickly noticed that I needed assistance and offered to help me get a Metro card and navigate my way to my destination using the subway. She was courteous and friendly.I wanted to say thank you once again for helping me. Work Location: ERMC Date: 8/9/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: Mr. Basant was very friendly and helpful and was happy to assist me with figuring out different options for getting to my home in Brooklyn from LGA terminal C. Work Location: ERMC - Avaiation Date: 8/9/21 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon was awesome in helping me with the Metro transit. As a first time visitor to NY, I was overwhelmed with the system. Filemon did a great job of welcoming my wife and I to a new experience. We had a great trip and Filemon helped get it started. Thanks Filemon! Work Location: ERMC Date: 8/8/21 Employee: Sonia Afsana Airport: LaGuardia Airport Experience: Ms. Afsana was very honest and helpful throughout my experience of trying to find my cellphone. After the airline cancelled my flight last minute, I entered the bathroom, got distracted, and left my phone in the bathroom. Without realizing, I left the airport and 4 miles into my trip back home I realized I left it behind. We drove back with some hope of finding the phone but knowing the chances were slim. We bumped into Ms. Afsana in the hallway nearby the bathroom and she had rescued my phone. Thank you so much for being honest! Work Location: ERMC Date: 8/8/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: very personable. friendly driver Work Location: ABM Bussing Date: 8/8/21 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: Katerini was a great help to me and my sister in obtaining a metro card and getting us on public transit to our hotel in Midtown. She was super friendly and offered to help without us even asking. She was a big help and a friendly face! Work Location: ERMC AVIATION Date: 8/8/21 Employee: Venessa Tejeda Airport: LaGuardia Airport Experience: Venessa was extremely helpful! She looked our for us and gave us information that we can use again to make our experience finding our car service much easier. Thanks to Venessa, we had a great experience at LGA ! Work Location: ERMC Date: 8/8/21 Employee: Izdehar Alghazali Airport: LaGuardia Airport Experience: I was lost and confused at first Ms.Alghazali approached and helped me and put me on the right track the Uber ride I took was on the wrong level and she helped and showed me where and how to go. Great service thank you Work Location: ERMC Date: 8/8/21 Employee: Katherine Fernandes Airport: LaGuardia Airport Experience: I was trying to find where Uber pickups were and Ms. Fernandes did not hesitate to help me. She walked me over and clearly showed me the pick up areas for Uber. I never expected that anyone would take the time to actually walk me all the way. So thankful for her help! Work Location: ERMC Date: 8/8/21 Employee: Christine Morris Airport: LaGuardia Airport Experience: Christine Morris was working out side the baggage claims at terminal D at LGA airport. I had taken a photo of my parking area but forgot which terminal I parked in. She called her supervisor over the radio to have them confirm which garage it was and was able to send us on our way. Thanks to her help we found our car and got home quickly. Thank you Christine Morris! Work Location: ERMC Date: 8/8/21 Employee: Kadeisha Joseph Airport: JFK International Airport Experience: Kadeisha went above and beyond, demonstrating true care for a long line of tired individuals waiting for a taxi. She clearly explained the situation to each guest, and remained calm, acknowledging the frustration that of course was of no fault of her own. At the same time, she was working as hard as she could to call for more taxis. When a taxi would arrive, she was clear and fair while also making sure that bigger families were able to get into bigger cars. Interpersonally, she was good natured and kind. We appreciate that Kadeisha went out of her way to better our experience. Work Location: ABM Taxi Date: 8/8/21 Employee: Brenda Bwalya Airport: LaGuardia Airport Experience: Brenda was outgoing and helpful and her knowledge of the bus and train routes was extensive and impressive. I wasn't sure the best way to take, and she was able to help me assess my choices taking into account what would require the fewest transfers given my bags. She helped me purchase a metrocard, bus fare, and showed me where to wait for the correct bus. Thank you Brenda! Work Location: ERMC Date: 8/8/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was extremely helpful. I was waiting to meet my son and granddaughter and I was unsure where to meet them. She willingly took me up to level 3 and pointed out which escalator they would be coming down as well as the elevator they might be using. She also made sure that I knew which baggage claim area he needed to go to. Darlene was friendly and professional. Work Location: ERMC Date: 8/8/21