Date: 10/12/21 Employee: Shyanne Harper Airport: LaGuardia Airport Experience: I came in on the last flight at about 12:09 and the line for taxi was totally out of this world however Shyanne was very patient calm and very sweet polite and helpful. Even though i was waiting soo long for my taxi she made my experience soo much better with her pleasant attitude and willingness to help . Work Location: ABM Taxi Date: 10/12/2021 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: I arrived with my baggage outside Delta terminal C to find quite a bit of construction. The taxi stand was no longer where I remembered it to be. I was overwhelmed, as my baggage was heavy. Geraldita approached me with a warm smile and asked if I was looking for taxi or Uber. I said taxi and she very nicely explained where the taxi stand was located. She walked a few steps with me, left down ground transportation, to show me a visual of where the taxis were located, across the street on the other side of the terminal. I gave her a big THANK YOU! as I walked away, as I would not have found the taxi stand so easily. I am glad Geraldita was there to help. She did a great job. Thank you. Barbara Mattaliano Work Location: ERMC Date: 10/12/21 Employee: Michelle Welch Airport: LaGuardia Airport Experience: We were in a bus from American cruise lines delivering passengers to various terminals at laguardia when it became apparent that our driver didn't speak alot of English or read alot of English. Several wrong turns. Thank God for this employee outside terminal D that repeatedly gave him directions. Work Location: ERMC Date: 10/11/21 Employee: Nabeel Khan Airport: LaGuardia Airport Experience: Nabeel Khan was very curtious and helpful in guiding me on how to use the metro system. I commend his dedication to service Work Location: ERMC Date: 10/11/21 Employee: Laura Berry Airport: LaGuardia Airport Experience: Laura been very helpful providing us necessary information and show us the way. With her great service, we were able to get to the city smoothly. Appreciated that. Thank you :) Work Location: Ekmc Date: 10/11/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: I would like to say thanks to Geraldina for her assistance by giving me accurate information to get to the Car rental. She was patient and very helpful Work Location: ERMC Date: 10/11/2021 Employee: Laura Berry Airport: LaGuardia Airport Experience: Laura was exceptionally kind at helping to direct me to find my bus connection for the subway from the airport. I felt she went above and beyond. Thank you Laura! Work Location: ERMC Date: 10/11/2021 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: Geraldita was so friendly and helpful in guiding us through the confusing arrivals area at LaGuardia airport to help us locate where we needed to go. She is a great employee and an asset to your company. Keep up the good work! Work Location: ERMC Date: 10/11/2021 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Great customer service when picking up our luggage with spouse and 2 kids. Helped to get a seats so we could feed infant. Work Location: ERMC Date: 10/01/2021 Employee: Katherine Fernandez Airport: LaGuardia Airport Experience: arriving 45 minutes late, I missed my ride to Ct. no phone, no ride no wifi. Katherine helped me to contact the limo service, get a new ride through her personal phone. More than a service, she saved my night. Attentive, cordial and very compassionate. Kudos to Katherine Work Location: ERMC Date: 10/10/2021 Employee: Cristian Medina Airport: LaGuardia Airport Experience: De manera muy amable Cristian nos asesoró en cómo salir del aeropuerto y viajar hasta Lower Manhattan en transporte público, una información que no figuraba en ninguna app de viajes ni transportes. Gracias Cristian! Tu ayuda fue muy valiosa y útil para nosotros. Cristian very kindly advised us on how to leave the airport and travel to Lower Manhattan by public transport, information that did not appear in any app of travel or transportation. Thanks Cristian! Your help was very valuable and useful to us. Work Location: ERMC Aviation Date: 10/10/2021 Employee: Mirwais Ferozi Airport: LaGuardia Airport Experience: I have had two knee surgeries and traveling in the rain from terminal C or D to A would have caused pain and uncomfort for my flight. This gentleman was very helpful and found a way for me to park in terminal A. He was professional and very kind. Did his job but found a way to make it happen. It made my day so much easier and didn't force me to travel so far and risk my knee swelling. Thank you!!!!!! What a great example of trying for your customer! Work Location: ABM Parking Date: 10/10/2021 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Helpful in giving precise directions didn't need to ask 2nd person Work Location: Ermc Date: 10/10/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Was lost and did not know where to go. Darlene saw my predicament and came to my aid. Pointed me in the right direction and I got to my destination safe. Along the way, I also saw her helping other passengers. Thanks Darlene Work Location: ERMC Date: 10/10/2021 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I have to say she was very impressive, even my son liked her that he drew a picture for her. Work Location: ERMC Date: 10/10/21 Employee: Susan Snyder Airport: JFK International Airport Experience: We want to send a very big thank you to Susan Snyder who can to our assistance Thursday when we were trying to complete our documentation to the UK. She is amazing and a great ambassador for your organization. Without her, we may not have gotten back! Thank you Susan Snyder and best wishes! Work Location: Travelers Aid Date: 10/09/2021 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Helpful, gave excellent directions helped me as well as many others. Work Location: ERMC Date: 10/09/2021 Employee: Nira Marius Airport: JFK International Airport Experience: Amazing young lady.she assisted me with the safest way of getting me home After waiting 2 hours for a car service. Great knowledge of how I could have gotten home. Me writing this is to say I made it home safe.Thank you! Work Location: ERMC Date: 10/09/2021 Employee: Bigue Ndiao Airport: LaGuardia Airport Experience: She was very friendly and helpful Work Location: ERMC Date: 10/09/2021 Employee: Zenia Afrin Airport: LaGuardia Airport Experience: I forgot my phone in the Laguardia Airport's restrooms in Terminal B and Zenia Afrin of ERMC was one of the employee who helped me find my phone back. She connected to other people and was very helpful in asking around for more information. Thank you Zenia Afrin! Work Location: ERMC Date: 10/9/21 Employee: Cristian Medina Airport: LaGuardia Airport Experience: Quería agradecer a Cristian Medina, quien de manera muy amable nos asesoró en cómo salir del aeropuerto de La Guardia y viajar hasta Lower Manhattan en transporte público, una información que no figuraba en ninguna app de viajes ni transportes. Gracias Cristian! Tu ayuda fue muy valiosa y útil para nosotros. Saludos cordiales. I wanted to thank Cristian Medina, who very kindly advised us on how to leave La Guardia airport and travel to Lower Manhattan by public transport, information that did not appear in any travel or transport app. Thanks Cristian! Your help was very valuable and useful to us. Kind regards. Work Location: ERMC Date: 10/9/21 Employee: Christine Morris Airport: LaGuardia Airport Experience: Hello - I just wanted to send a note to say how fantastic Christine Morris (company: ERMC) was to me a few weeks ago at LaGuardia airport in NYC (Terminal D). I left my work suit on the plane and had gone past security so was unable to retrieve the bag. I was a bit stressed and she saw me trying to solve the problem, proactively came up to me and directed me where I should go to get the bag. I ended up retrieving my bag because of Christine and when I went back to thank her, she proactively came up to me again to make sure I had gotten what I needed! She went WAY above and beyond and was just the picture of excellent customer service. I hope that this message can get back to Christine and let her know how much I appreciate her. The world needs more Chistines! Thank you. Work Location: ERMC Date: 10/9/2021 Employee: Cristian Medina Airport: LaGuardia Airport Experience: Cristian was a HUGE help in getting us around the different terminals and finding our son in Terminal D while we were in B. Finding great, helpful, authentic employees these days is tough and Cristian has all those traits. Being customer centric is quality most do not have but through Cristian's actions he proved that he does! Bravo! Thank you for your assistance! Work Location: ERMC Date: 10/08/2021 Employee: Michelle Welch Airport: LaGuardia Airport Experience: She was an amazing person, so caring, charismatic, and professional! She even helped me out to get my unlimited metro card. She wait until I got the correct bus and oriented me since this was my first time in NYC. Thank you so much dear! Work Location: ERMC Date: 10/08/2021 Employee: Michelle Welch Airport: LaGuardia Airport Experience: I had not been to NY in 15 yrs, once outside La Guardia, I asked Ms. Welch a simple question about obtaining a car service. She did indicate where I would need to go but wanted to know more about my trip and where I was headed to see how she could help ( she saw I looked confused I guess). She made some public transit recommendations, walked me thru how easy it was to get around town using the bus and subway and even walked me to buy a 7 day pass to use the subway given I had shared all the things I wanted to do during my stay! This was the best service I have received in NY during any of my visits! Her attitude was just AMAZING, very sweet and genuine! I was wowed by her ability to connect with people! Work Location: ERMC Date: 10/08/2021 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Very helpful and did not mine helping everyone who asked for help Work Location: ERMC Date: 10/08/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: She was so sweet she asked me to put on my mask when I told her it fell on the lady's room she went down and bought me an unopened pack. She didn't have to but it was sweet that she did. Work Location: Ermc Date: 10/08/2021 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Once entering the airport I was so overwhelmed not knowing where to go and what to do and I saw her standing there with a smile to everyone the people coming and going. She helped me get to where I needed to be and talk to me with a hint of concern and caring. I loved the service she provided me! Work Location: ERMC Date: 10/08/2021 Employee: Izdehar Alghazali Airport: LaGuardia Airport Experience: I caught eyes with her when I saw her helping another passenger out and the women's face went from stressed and confused to relieved so I decided to give it a shot and ask her for help and she gladly helped me and showed me where I should go Work Location: ERMC Date: 10/08/2021 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: Mr. K Basant was extremely helpful. I was lost and needed assistance figuring out how to leave the airport. He saw my frustration and offered advice and support. He walked with me to the taxi area and then continued to share insight on how best to navigate the city. He has such a warm and compassionate spirit. I felt lucky to receive his support after what felt like the longest travel day of my life. Thank you Mr. K Basant. :) Work Location: ERMC Date: 10/8/2021 Employee: Honorina Lopez-Castillo Airport: LaGuardia Airport Experience: Mrs. Honorina Lopez-Castillo was really nice and friendly. She was willing to help me . I was not sure about where to go for the taxis and she helped to guide me to the right spot. She was so nice and extended well wishes to me during my trip. I was so happy to receive her help and assistance. Her smile made my day. Thank you, Mrs. Honorina Lopez-Castillo. Work Location: Taxi Dispatcher ABM LGA airport Date: 10/07/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was very helpful in helping get my husband over from another gate and grabbing a taxi. Her disposition is fantastic! Work Location: ERMC Date: 10/7/2022 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Rosemarie was beyond helpful and went out of her way to make us feel welcomed. She helped us figure out our transport by patiently explaining all the options. She was very detailed and descriptive which made us feel at ease in navigating our travels (especially since we have never been to New York). Rosemarie was our first impression of New York after getting off our flight and made us even more excited for this trip. Work Location: ERMC Aviation Date: 10/07/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was extremely helpful in getting me the information that I needed to get into the city. She was very nice. Work Location: Ermc Date: 10/7/21 Employee: Maria Sotelo Airport: Newark Liberty International Airport Experience: Maria greeted us with a very warm “welcome home”! After a long flight across the ocean it was wonderful being received by a smile and her warm words while rushing out of the airplane and trying to get home as soon as possible but still having to go through customs. Thank you Maria! Work Location: ERMC Date: 10/07/21 Employee: Virginia Moreno Airport: JFK International Airport Experience: My father arrived from Dubai on Emirates Airlines,my father is visually impaired so he stopped by the information desk and asked ms virginia to help him to set up the wifi so he could call an uber, my father said the young lady helped him but he could not get an uber because he had some problems with his account but the young lady assisted him on getting Carmel car service and she even walked him to the area where the car was meeting him. I want to tell you and ms Virginia how much I really appreciate everything she did for my father. Thanks for all your help Work Location: ERMC Date: 10/7/21 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: Walked up to Katerini and she could tell right away we were confused. Not only did she go over our travel plan to make sure we understood, but she walked us over to the Metro Card station and then out to the bus stop to make sure we got to the right spot. We really appreciated her support. Work Location: ERMC Aviation Date: 10/07/2021 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: Very skillfully assisted me in navigating the airport and gave me specific instructions on how to get to my hotel. Best service I have received at an airport! Work Location: ERMC AVIATION Date: 10/6/2021 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: Ms.Malasquez volunteered to help us purchase train tickets and personally accompanied us to the track entrance. She was polite, helpful, and professional. We really appreciate her helpfulness, which made our trip more enjoyable. Work Location: ERMC Date: 10/06/2021 Employee: Manuel Pimentelmelo Airport: LaGuardia Airport Experience: Mr. Pimentelmelo was observed working very diligently on the flight line as a tug operator moving aircraft. Wearing many hats, he also is instrumental in the expeditious movement of loading and offloading customer baggage. Work Location: Spirit Airlines Date: 10/05/2021 Employee: Beverly Johnson Airport: Newark Liberty International Airport Experience: Beverly was extremely helpful. I was lost at the AirTran section and had no clue where to go she assisted me to get the correct train. She was friendly and seems happy about her job. I watch her speak to every one and asked if they need assistance. It was nice to have someone you can ask questions to; most of the time when I’m at a new airport I have to hunt down someone and they never look like they want to help. Work Location: ERMC Date: 10/05/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: First time here landing at LGA and had a wonderful and very helpful experience with Darlene! she was kind and very helpful in helping my family and I getting transportation from the airport to Time square. You should be really happy you have Darlene as an employee. Once again Thank You Darlene for all your help. Work Location: ERMC Date: 10/05/2021 Employee: Rastlaad Moss Airport: LaGuardia Airport Experience: Mr. Moss was observed waiting in Terminal A rotunda when multiple passengers approached him asking for advice, directions, and wheelchair services. As a Pilot for Jet Blue Mr. Moss went outside his job scope to ensure that passengers questions were answered or that they were directed to the correct airline employees for assistance. Work Location: JetBlue Date: 10/05/2021 Employee: Damien Forest Airport: LaGuardia Airport Experience: Mr. Forest was seen doing a diligent job in single handedly processing over 60 bags from a Spirit Airline flight. Due to his lighting fast speed, no customers were see to have any complaints. Work Location: Swissport Date: 10/05/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was amazing. She realized that I was lost looking for my Uber ride. Turns out I was at the wrong terminal and she was able to help me get my driver over to pick me up. She just easily saved me 20 minutes and a lot of frustration. Plus she was a fun conversation and a very nice person! Work Location: ERMC Date: 10/05/2021 Employee: Wilbert Getten, SIDA #30203197 Airport: LaGuardia Airport Experience: Mr. Getten was observed working in the baggage claim area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect. Work Location: Delta, Baggage Claim Date: 10/05/2021 Employee: Ricardo Gordon Airport: LaGuardia Airport Experience: Mr. Gordon was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect. Work Location: Delta, ID # 4277726 Date: 10/05/2021 Employee: Stephen R. Smith Airport: LaGuardia Airport Experience: Mr. Smith was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect. Work Location: Delta, Baggage Processing Date: 10/05/2021 Employee: Jovel Guevara Airport: LaGuardia Airport Experience: Mr. Guevara was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect. Work Location: Delta, Baggage Claim Date: 10/4/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: I wanted to commend the service of two of your employees, Ms. Platellas and Mr. Basant (Company ERMC-Aviation). On August 23rd, I was returning from a trip to LaGuardia Airport. In the typical LGA pickup rush and confusion, I left one of my suitcases on the sidewalk. I was with my mom and she is in a wheelchair, so in my focus on getting her in my ride's car safely and not holding up traffic at the terminal, I forgot to put one of our suitcases in our ride's car. Shortly before I got home, Ms. Platellas called my cell phone (I had a tag on my bag) and told me that she had my suitcase. She was so kind and said she would keep her eye on it while at her post for the evening. I dropped my mom off at home and drove back into the airport. When I arrived, one of your other employees, Mr. Mr. Basant, saw me, must have seen the worried look on my face and asked me if I needed help. I told him I was looking for Ms. Platellas and he told me she was on her break. She had Work Location: ERMC Date: 10/04/2021 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: We received excellent guidance from Geraldita Leonov Work Location: ERMC Date: 10/4/21 Employee: Beverley Johnson Airport: Newark Liberty International Airport Experience: I arrived at the airport not wearing my mask - took it off to breathe (long story) needless to say - Ms. Johnson kindly approached me and in a professional manner reminded me to put in my mask. She then kindly directed me to my car….. boss of a service. Work Location: Johnson Date: 10/04/2021 Employee: Beverly Johnson Airport: Newark Liberty International Airport Experience: I loved her customer service. She was friendly and extremely helpful. She was very patient with me regarding my concerns . Even though she had a face mask on, I felt that she had a smile beaming through it. She simply the best. Work Location: ERMC Date: 10/4/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very welcoming and helped with elderly aunt. Work Location: ERMC Date: 10/4/2021 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: I had no idea how to get to Long island with mass transportation. He guided me and took me to get my ticket for the bus ,told me how many stops to get off and on to the LIRR. He went above and beyond! Work Location: ERMC Date: 10/4/21 Employee: Jesusita Melo Airport: JFK International Airport Experience: I have just one thing to say: Excellence. Work Location: ERMC Date: 10/03/2021 Employee: Antoni Stevens Airport: Newark Liberty International Airport Experience: Great customer service information he gave me and my wife! Work Location: Omni Serv Date: 10/03/2021 Employee: Antoni Stevens Airport: Newark Liberty International Airport Experience: The way he expedited me and my family I really appreciate it all Work Location: Omni Serv Date: 10/03/2021 Employee: Antoni Stevens Airport: Newark Liberty International Airport Experience: He took the time to walk me and my family to the AirTrain and explained to us how to get to hotel shuttles Work Location: Omni Serv Date: 10/03/2021 Employee: Antoni Stevens Airport: Newark Liberty International Airport Experience: Me and my family was standing in a long line for TSA and this young man walked up and down the line asking passengers for they gate for boarding and Antoni asked for my boarding pass the whole time we was in the wrong line about to miss our flight and he showed us the current gate which the their was no line. I really appreciate his assistance today Work Location: Omni Serv Date: 10/3/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Hello, A huge thank you to Darlene Hunter for exceptional service at Laguardia Airport for lost passengers. We landed at Terminal C and needed to get to Terminal B. She was patient and knowledgeable in guiding us to our destination. Work Location: ERMC Date: 10/3/21 Employee: Margarita Cantillo Airport: LaGuardia Airport Experience: I want to take this opportunity to congratulate you for the excellent service I received, when I arrived at the La Guardia Airport. We were attended by a very friendly and cordial person and her name is Margarita Cantillo. Thank you very much. Best regards. Work Location: ERMC Date: 10/03/2021 Employee: Anne Laursiton Airport: LaGuardia Airport Experience: Hi there! Anne Lauriston was very helpful when I returned to New York. I couldn't find a charging station for my phone and it was dying. She found me an outlet nearby quickly. Thanks for training such amazing employees! Naomi Work Location: ERMC Date: 10/02/2021 Employee: Antoni Stevens Airport: Newark Liberty International Airport Experience: Me and my kids were traveling and were completely lostI and I stopped Antoni and when i mean he explained everything with details and so professional I had to take the time to send a special thanks to him. I got to Terminal B I knew where to go without asking! Work Location: Omni Serv Date: 10/2/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: This lady took initiative and assisted many passengers including myself in obtaining various modes of transportation in response to excessive lines and wait times at Taxi stand Work Location: Ermc Date: 10/02/2021 Employee: Izdehar S. Alghzali Airport: LaGuardia Airport Experience: This lady was amazing she helped my spouse and I, she was very professional, courteous and welcoming. When taxi line was long she gave alternate options . She didn’t brush us off after asking her so many questions. She made our arrival to LaGuardia airport smooth with no difficulties. Great persona - it was a great experience! Work Location: ERMC Date: 10/02/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: I had the pleasure of meeting this beautiful sole after an exhausting flight followed by confusion typical of a New York airport. This lady helped by addressing all my concerns. My son was to pick me up but instead went to see a ball game instead. She helped to calm me and even helped me to get to the Uber column. She showed me a great deal of empathy I really felt better after my encounter with her. Work Location: ERMC Date: 10/2/21 Employee: Janie Westfield Airport: JFK International Airport Experience: I met Ms. Westfield while wandering around JFK's Terminal 5 just off the flight from Los Angeles trying to decide which way was up. Ms. Westfield guestimated my plight, approached lost me to offer a helping hand. She was a bountiful source of information, engaged, welcoming, a top-notch conversationalist. She put me on the right path to my destination while we shared stories about family (her brother's 75 birthday), hobbies, New York v. Los Angeles and the like. Kudos to Ms. Westfield. Please pass along my appreciation for her kindness, respect and courteous helpful hand. She should become an ERMC new employee trainer. Ms. Westfield deserves a promotion and a raise! She's a joy! Work Location: ERMC Date: 10/02/2021 Employee: Janie Westfield Airport: JFK International Airport Experience: I'd like to sincerely thank for the help extended to me at the arrival to the JFK Airport. Ms. Janie's help was invaluable in addressing airport procedures unknown to me. Work Location: ERMC Aviation Date: 10/2/21 Employee: Kristina King Airport: LaGuardia Airport Experience: In HPN-On Saturday October 2, 2021: the passenger realized one of his suitcases was locked and tried all possible combinations but couldn’t open it. Orlando airport said to check with TSA in Westchester, NY. Upon arrival TSA employee Ms. King was more than glad to assist in getting the suitcase open. She acted with professionalism and was extremely courteous and friendly. There should be more employees like her in today’s society. Thanks, Ms King! Work Location: TSA Date: 10/1/21 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: We arrived into LGA late and the LYFT and Taxi lines were very long. Katerini went out of her way after her shift was over and the airport was closing to guide us to the city bus and exactly where to go. Excellent service and very kind! Work Location: ERMC Date: 10/1/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was friendly and professional. It is nice to have this type of presence around for all passengers to ask questions too and to feel safe. I believe their presence helps keep the atmosphere calm and comfortable, as air travel has become more stressful in general. All the airports should have their service. Work Location: ERMC Date: 10/1/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Ms. Alghazali was a warm and helpful presence as we tried to sort out how to get from the airport to our hotel in Queens via public transportation in a terminal undergoing renovations and without clear instructions posted. She walked us through our transit card options, helped us buy two cards and walked us outside to show us how to make our way to the appropriate terminal 5 minutes' walk away. An important, and needed, smiling human contact in an otherwise chaotic and impersonal arrival to NYC! Work Location: ERMC Date: 10/1/21 Employee: Somnath Ghimire Airport: LaGuardia Airport Experience: I was traveling by myself for the first time in a while due to the pandemic. I was not sure how the bus system and ticketing worked. I needed to get on the bus to the city to then transfer to the LIRR (which I had never been on). Somnath noticed that I was struggling and he immediately came to my rescue. He was so kind and helpful to me - showing me exactly what I needed to do. It's nice to know that there are genuinely kind people willing to help others in this world, especially during these challenging and often polarizing times! Work Location: ERMC Date: 10/01/21 Employee: Maria Sotelo Airport: Newark Liberty International Airport Experience: Maria provided outstanding service as we were inquiring about Global Entry interviews. She was very proactive while assisting us, getting us to the right location/agent while at the same time better organizing a cue of people waiting in line, to expedite the process through Customs. Work Location: ERMC Aviation Date: 10/1/21 Employee: Weixiong Qiu Airport: LaGuardia Airport Experience: Mr. Qiu helped my daughter and me (just arrived from Minnesota) figure out how to get on a bus from LGA and then on the right subway train to our destination. Mr. Qiu was very knowledgeable and friendly and he made us feel welcomed to NYC! Work Location: ERMC Date: 10/1/21 Employee: Luis E. Pinto Airport: LaGuardia Airport Experience: When we landed in LaGuardia. We didn't have any idea in how to get to the hotel. Mr. Luis was really nice and friendly. He was willing to help our family.He even help us get the Metro card in one of the machine and show us what bus and train we should take to go hotel. Best experience and all thanks for Mr. Luis. He is the best. Thank You!!!! Work Location: ERMC Date: 10/1/21 Employee: Beverly Johnson Airport: Newark Liberty International Airport Experience: Because of my itinerary, I had occasion to experience Beverly's wonderful customer service twice. Both times, Beverly went out of her way with a happy smile to make sure I knew where we needed to go for our destination. I appreciated her helpfulness in the midst of discovering a new airport, and traveling to NYC for the first time. Work Location: ERMC Aviation Date: 10/01/2021 Employee: Luis Pinto Airport: LaGuardia Airport Experience: He took the time out of his day to recommend various places for me to go in the city. He also gave me extra masks and kept me company while I was waiting for my friend. 10/10 guy. Work Location: ERMC Date: 10/01/2021 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: I wanted to know what’s the best way to get to LaGuardia to Manhattan. Mr. Domingo explained options from most economical (by taking the M60 bus to 125th street and the the subway 4 to my destination) or taking the Uber or Taxi, which is faster. He was courteous and helpful. Work Location: ERMC Aviation Date: 10/1/21 Employee: Mercy Malpica Airport: JFK International Airport Experience: Great service and was able to help me find earrings quickly. Very personable! Work Location: Paradies Lagardere Date: 10/01/2021 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Very helpful. Work Location: ERMC Date: 10/01/2021 Employee: Katherine Fernandes Airport: LaGuardia Airport Experience: Katherine was soooo nice and helpful in helping us with our metro cards for the bus and subway. It was 4 of us all from different areas of the country, Detroit, Chicago, Milwaukee and Houston. We appreciate her for helping us. Work Location: ERMC Date: 10/1/21 Employee: Juliana Hall Airport: LaGuardia Airport Experience: I arrived at curbside LaGuardia airport after disembarking flight from FLL. Our driver never showed up. Juliann noticed I left the wheel chair at the curb before going to the passenger pick up lane. She initiated seeing I was in distress with plantar fasciitis and brought me a wheel chair and helped me and wife arrange our carry on luggage and assure we were safely arranged on a taxi line so that we could get from the airport to Manhattan. She could not have been more considerate and helpful. She stayed with us long enough to make sure my wife an I were safe and in the correct taxi line for Delta passengers. Airports need more ground service personnel as professional, caring and competent as Juliana Hall I know she takes pride in helping passengers like us. Work Location: ERMC Date: 10/1/21 Employee: Juliana Hall Airport: LaGuardia Airport Experience: Juliana helped find me a place to sit while I was waiting for my ride so I could submit an important application on my computer at the deadline. She was very kind and made my morning. Thank you! Work Location: ERMC Date: 10/1/21 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: I wanted to commend the service of two of your employees, Ms. Platellas and K. Basant (Company ERMC-Aviation). On August 23rd, I was returning from a trip to LaGuardia Airport. In the typical LGA pickup rush and confusion, I left one of my suitcases on the sidewalk. I was with my mom and she is in a wheelchair, so in my focus on getting her in my ride's car safely and not holding up traffic at the terminal, I forgot to put one of our suitcases in our ride's car. Shortly before I got home, Ms. Platellas called my cell phone (I had a tag on my bag) and told me that she had my suitcase. She was so kind and said she would keep her eye on it while at her post for the evening. I dropped my mom off at home and drove back into the airport. When I arrived, one of your other employees, K. Basant, saw me, must have seen the worried look on my face and asked me if I needed help and got me my suitcase! Work Location: ERMC-Aviation Date: 10/1/21 Employee: Beverly Johnson Airport: Newark Liberty International Airport Experience: Beverly noticed me walking onto the train platform with a confused look on my face and offered to help. She gave me extremely clear instructions about what I had to do to catch the connection to Penn Station New York. I loved when she said “Go to track A—as in Awesome”. This is exactly the type of detail I would forget as soon as I would walk away and now I will remember it forever. I think Beverly is awesome and I hope you do too. Work Location: ERMC Aviation Date: 10/1/21 Employee: Kiara Mendoza Airport: LaGuardia Airport Experience: Kiara turn to me and got me going with my process at the machine. At which point, a customer who she was helping before me returned back with cash trying desperately to give Kiara a tip for helping him. She immediately explained that she couldn't take the tip and he aggressively tried slipping it to her,saying he wouldn't say anything. She still refused but explained that he could submit as I am doing. However, she didn't have a card with her name on it or a pen. She told the customer that she certainly appreciated what he was trying to do. However, she didn't want to leave me and the other customers so she told him not to worry. However, I refused to leave and not have a way to acknowledge the customer service and friendliness of this amazing young woman. Not only did she teach me something I didn't know; she saved me money and did it all with a smile! Work Location: ERMC Aviation Date: 10/1/21 Employee: RoseMarie Reyes Airport: LaGuardia Airport Experience: I was traveling to New York from Cincinnati and needed help finding a car to take me to the Jitney. Ms. Reyes helped me navigate 3 different modes of transportation so that I wouldn't miss my connection. She spent a lot of time with me and decided to call a car service, which was much appreciated. She even waited with me until transportation arrived. Ms. Reyes provided exceptional service! Work Location: ERMC Aviation Date: 10/1/21 Employee: Michelle Welch Airport: LaGuardia Airport Experience: Our flight was delayed and then cancelled on Thursday, 9/23/2021. We had to spend the night at the airport. We could not get a flight out, we could not get a hotel, everything was booked. During our ordeal, trying to find our way out, Ms. Welch came along and was very warm and understanding. She took us to the welcome desk and showed us how to connect with a nearby hotel. We are so grateful for her assistance, and value the time she spent with us, helping us to at least get a hotel to get a few hours rest to catch our next flight which was on Saturday Morning. We believe that she went above and beyond the call of duty, she even assisted us to get on a shuttle to the hotel. We recognize Michelle Welch as a valuable employee. Thank you so much for your service in our time of need. Work Location: ERMC Date: 10/1/21 Employee: Venessa Tejeda Airport: LaGuardia Airport Experience: We flew in from Wilmington, NC to LGA and had to find transportation to JFK. We were told to go to Ground transportation and call. That's when we ran into Venessa. She stood right by us as we called for a shuttle and then explained exactly where we were to go to be picked up. Both my husband and I were very impressed with the customer service we received from Venessa. If only she could be cloned! Work Location: ERMC Date: 10/1/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: I am 68 years old + arrived at LGA from Florida for my 50 high school reunion. I have not flown in 3 years due to Covid 19 etc. I was apprehensive. At LGA, I got on the taxi line to go out to Long Island + expected to pay$125 one way. I asked Ms. Reyes for help + she stuck with me for 15+ minutes. She called Carmel taxi + saved me $50 + she waited with me until the taxi arrived. I am so grateful to her for her kindness + patience. That was the beginning of a great reunion weekend. Ms. Rosemarie Reyes helped me overcome my recent fear of travel. Thank you so much. Work Location: ERMC Aviation Date: 10/1/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: I flew in and my son went to pick me up at the "wrong" airport.... therefore time he got to me it was quite a wait.. Mr. Basant was so nice to be sure that 1) Was someone coming to get me as I stood there for a long time.. 2) I ask him how long/far it was between the two airports..He found me a chair as I am older (much)... and there are no benches to sit on inside or outside in the luggage area... Yes, the airlines worry about smooth flights, but the kindness of the people who are there when you leave/land are just as important to having a wonderful trip.. there should be more of "Mr. Basants" in this world... Thank him for me.... Work Location: ERMC-Aviation Date: 10/1/21 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: Chidinma was extremely helpful to me at the Rail One station, taking extra time to assist me in purchasing the correct ground transportation from EWR to Philadelphia. Her courteous nature, patience, and professionalism was greatly appreciated after a long (and delayed) flight across the country! Thank you, Chidinma! Work Location: ERMC Date: 10/1/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Sorry this comment is so late... just found the card Darlene handed me. I had approached her asking for directions to the ride share services. She asked where I was going, and told me there was no need for me to spend $45+ to get to mid-town, when it was so easy to hop on the bus and subway and it would also be faster. She provided me detailed directions, and she was right, it was so easy on public transportation. While I was waiting for the bus, she came after me a few minutes later to make sure I was waiting in the right spot for the right bus. She is AWESOME! Work Location: ERMC Date: 10/1/21 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: Bertha Washington an amazing help to go to NYC. Was my first time in NYC and she made it more easy, thank You Work Location: ERMC Date: 10/1/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Rosemarie is great. I like her. Work Location: ERMC Aviation Date: 10/1/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: We flew into LGA from Atlanta for our first trip ever to NYC. We were headed to the bus stop trying to figure out what stops were needed to reach our hotel. Without having to ask Rosemarie offered her help. She was instrumental in helping us purchase our Metro cards and determine the easiest and quickest route we needed to take to reach our hotel. Her information was perfect and we made it to our destinations with absolutely no problems. She was so friendly, helpful, funny, and made the start of our trip amazing!!!Thanks again Rosemarie you were truly a blessing! Work Location: ERMC Aviation Date: 10/1/21 Employee: Geraldita Leonov Airport: LaGuardia Airport Experience: She helped me buy a metrocard and explained how to reach the hotel in Manhattan. Work Location: ERMC Date: 10/1/21 Employee: Trudy Phifer Airport: JFK International Airport Experience: On September 13, 2021, my husband and I arrived at John F. Kennedy airport to fly to France for a vacation. We took the tram from long-term parking to Terminal 8. As we got off the escalator, I noticed my husband did not have his back pack – he had left it on the tram. It contained his passport and other items. We frantically looked around for help. We saw Ms. Trudy Phifer with her red jacket and approached her for help. She was immediately a calming and supportive presence, assuring us she would help us and that the backpack would be found. She contacted other airport personnel right way and provided the necessary information to locate the backpack. Ms. Phifer then accompanied my husband to the tram car containing the pack back. While he waited to identify the bag, Ms. Phifer returned to me to assure me all as well. She then waited with me until my husband returned with the backpack. We offered her a tip which she politely declined. Work Location: AirTrain Date: 10/1/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: I wanted to commend the service of two of your employees, Ms. Platellas and K. Basant (Company ERMC-Aviation). On August 23rd, I was returning from a trip to LaGuardia Airport. In the typical LGA pickup rush and confusion, I left one of my suitcases on the sidewalk. I was with my mom and she is in a wheelchair, so in my focus on getting her in my ride's car safely and not holding up traffic at the terminal, I forgot to put one of our suitcases in our ride's car. Shortly before I got home, Ms. Platellas called my cell phone (I had a tag on my bag) and told me that she had my suitcase. She was so kind and said she would keep her eye on it while at her post for the evening. I dropped my mom off at home and drove back into the airport. When I arrived, one of your other employees, K. Basant, saw me, must have seen the worried look on my face and asked me if I needed help and got me my suitcase! Work Location: ERMC Date: 9/29/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was really nice and friendly. She was willing to help me . I was not sure about my location to pick up by my family. She figure out and and anything else she can help me. She was so nice and gives me more information about food and restroom etc. I was so happy by her cordial and great help. We wish her all the best. Work Location: Ermc Date: 9/29/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was very helpful getting me to the terminal that I needed to be at when I had no idea. He did this all very cheerfully at 3 in the morning! Work Location: ABM Date: 9/29/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: I would like to commend Darlene Hunter with ERMC. I landed at LaGuardia in terminal A and had to wait almost an hour for my ride. Darlene not only showed where I could charge my phone, she went and got me a chair to sit down in. She went above and beyond and had a smile on her face the whole time! Work Location: ERMC Date: 09/28/2021 Employee: Zenia Afrin Airport: LaGuardia Airport Experience: Zenia was very pleasant, patient and soooo helpful!!! I was traveling alone & she gave me the support and encouragement needed to get around the big city! Work Location: ERMC Date: 9/28/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Hey Folks, Alexa Joy here, new resident to New York. Just wanted to send a quick note thanking one of your amazing customer service agents Ms. Darlene Hunter, who was kind, more than helpful and ensured I knew how to get to my final destination safe and sound. You should give her a raise and praise! Thanks again and have a great Tuesday! Kind Regards, Alexa Joy Work Location: ERMC Date: 09/27/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Louis was fast, helpful, and joyous on our journey to Terminal C. Work Location: ABM Date: 09/27/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Nicest and most helpful person I’ve met during this whole experience. Work Location: ABM Date: 9/26/21 Employee: Domingo Martinez Airport: I don't know Experience: I am George Galarza NYC Resident of Queens and Pastor of a church in Astoria. I was flying to Orlando Florida via Delta Airlines at 5:02pm and I passed the check point of TSA line 2 and unfortunately I removed my valuable ring that my mom gave me before passing away. There was a young pregnant woman who had compassion for my situation and started looking at the video footage with Mr. Martinez, Supervisor, who took my situation very seriously. He took a long time, with patience and professionalism, to review the videos until he found who took my ring and recovered it for me. I was almost crying and I felt so grateful that there exists model employees such as Mr. Martinez - professional, human, and efficient. I would like to say THANK YOU, MR. MARTINEZ, and God bless! Work Location: TSA Date: 9/25/2021 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Super helpful in guiding me on how to get to central park. Very friendly. Work Location: ERMC Date: 9/25/21 Employee: Hope Fant Airport: Newark Liberty International Airport Experience: Frazzled trying to get to TSA after dropping off car. Feeling sad, just left family member funeral. She was kind helpful and made sure I had directions. Sometime a little kindness goes a long way. Work Location: ERMC Date: 09/25/2021 Employee: Subodh Bafna Airport: JFK International Airport Experience: Subodh was extremely professional and friendly and made me smile after a week of difficulty. He is an exemplary employee who should be promoted to the highest ranking possible. Work Location: ABM Date: 09/25/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Very helpful. Noticed I was lost, and asked what he could do. Work Location: ABM Date: 9/24/21 Employee: Katherine Fernandes Airport: LaGuardia Airport Experience: I was trying ( unsuccessfully ) to load my luggage on a cart when Ms. K.Fernandes, company ERMC at LGA terminal B came to my aid. She volunteered to put my luggage on my cart for me. What a relief it was for me. When I tried to give her a gratuity she refused. Please thank Ms. Fernandes for me. Work Location: ERMC Date: 09/24/2021 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Over the past few years, due to construction, LaGuardia has been an unpleasant and confusing place to fly into and navigate. Today, I flew in from Texas. Alghazali was outside helping me and other passengers navigate the terminal, find parking, advise where to get busses and car rides. It was a great change from the LaGuardia of prior years. Alghazali did an phenomenal job. Work Location: ERMC Date: 09/24/2021 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: This woman's performance was outstanding. I was impressed with the way she was able to assist a great deal of passengers in such a professional manner, which made her stand out. She made my experience today a very pleasant and memorable one. Work Location: ERMC Date: 9/24/21 Employee: Carol Downing Airport: LaGuardia Airport Experience: When I called her she was very nice with helping me and answering my questions and be very knowledgeable about the airport and making me feel welcomed. Work Location: ERMC Date: 09/24/21 Employee: Izdehar S. Alghazali Airport: LaGuardia Airport Experience: Ms. Alghazali was very nice and kind to us and helped us with the public transfer and tickets from the AirPort. Work Location: ERMC Date: 09/23/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was very friendly and welcoming in the baggage claim area! She approached me and other passengers to offer help and guidance on getting around the terminal. Work Location: Ermc Date: 09/23/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She helped give us directions and things to do In New York and she is super nice. Work Location: ERMC Date: 09/23/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was very helpful! She provided us with lots of suggestions for great tourist spots in NYC such Statue of Liberty, Coney Island and other hotspots within walking distance from Time Square. Meherun also provided us with information regarding best methods of transportations & informed us that the metrocard can be used for both the train and bus which potentially could be more convenient as we are a group of 5 travellers & UBER may be expensive in some instances. Work Location: ERMC Date: 09/23/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was so helpful! She gave us information for transportation and made conversation with us which we really enjoyed. She is an excellent person. Work Location: ERMC Date: 09/23/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was super helpful in sharing travel tips for the best areas to visit in New York City! We are new to the city and she gave us amazing recommendations for transportation, food, shopping. Thank you very much Meherun! She deserves the world Work Location: ERMC Date: 09/23/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Ms. Kanak was an amazing employee! She was so helpful with the advice she gave us. We were so confused as to whether to take a bus/train/Uber and Kanak narrowed down our options and explained everything very clearly. We ended up choosing to take an Uber because we had lots of luggage to take back to the hotel and Kanak directed us to the pick up area when we had been wandering around for a while. We had a full itinerary planned out but Kanak gave us great recommendations that worked well with our itinerary! Amazing service. Work Location: ERMC Date: 9/23/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: To whom it may concern, Please Commend Ms Darlene Hunter for her outstanding customer service. Upon my arrival to LGA , Ms Hunter showed genuine concern about my travel needs. She gave me precise direction on how to get to my destination safely. Please commend her for a job well done. Work Location: ERMC Date: 09/23/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Being a first time traveler to NYC/Newark Airport, Adam was extremely helpful. He was very informative in giving instructions on how to get to Manhattan as quick as possible. He was kind, courteous, and I could not have figured out how to get to where I was going without him. Thank you for all you do Adam!! Work Location: ERMC Date: 9/23/21 Employee: Margarita Cantillo Airport: LaGuardia Airport Experience: We had several flights canceled. Ms. Cantillo was checking on every customer ensuring that their questions were answered. My question was were we able to camp out on the lower level for canceled flights till the morning. She went to find the answer and was right back in a flash. Couldn't have asked for more prompt service. Work Location: ERMC Date: 09/23/2021 Employee: Katherine Fernandes Airport: LaGuardia Airport Experience: I arrived at LGA after a 3 1/2 hour flight tired and with a sore thumb having jammed it while pulling out the tray by my seat. I waited for my luggage which never arrived on the carousel only to find out that United put it on an earlier flight. I was trying to load (unsuccessfully) my luggage onto a cart when an angel came to my rescue. Ms. K. Fernandes offered to put my luggage on the cart for me. I'm 75 and have COPD and lifting is not easy for me. I offered a gratuity to Ms. Fernandes but she refused. What a wonderful way to be welcomed to New York City. Work Location: ERMC Date: 09/23/2021 Employee: Katherine Fernandes Airport: LaGuardia Airport Experience: Ms Fernandes was very kind and helped find the bus link from La Guardia to the closest subway station. She even helped charged my Metro card in one of the machines. My day in NYC started in a good way by gestures like hers. Work Location: ERMC Date: 09/22/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: He is a kind person and he does his job very well Work Location: ABM Date: 9/22/21 Employee: Patti Englert Airport: JFK International Airport Experience: We want to express our deep appreciation for the great service provided by Patti Englert ,manager of Travelers Aid at JFK airport. We needed help to move around and she organized a perfect scenario to get us where we needed . Great communication ,assurance and fulfillment ! The volunteer she appointed to help us, Larry Z , did a great job and was very funny! Great to have services like that. We are deeply grateful. Lidia and Corneliu Baciu. Work Location: Traveler's Aid Date: 9/22/21 Employee: Larry Zeluck Airport: JFK International Airport Experience: We want to express our deep appreciation for the great service provided by Patti Englert ,manager of Travelers Aid at JFK airport. We needed help to move around and she organized a perfect scenario to get us where we needed . Great communication ,assurance and fulfillment ! The volunteer she appointed to help us, Larry Z , did a great job and was very funny! Great to have services like that. We are deeply grateful. Lidia and Corneliu Baciu. Work Location: Traveler's Aid Date: 09/22/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She helped me out to get out of the arrivlas section Work Location: Ermc Date: 09/22/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: So bright cheerful!!! Work Location: ERMC Date: 09/22/2021 Employee: Katherine Fernandes Airport: LaGuardia Airport Experience: There’s no seating in the welcome center area of terminal C. The agent went and got me a wheelchair since I’m currently on crutches and there’s nowhere for me to sit. Work Location: ERMC Date: 09/22/2021 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: Mr. Bassant went out of his way to help me connect with a colleague who came in another terminal. He patiently walked me through the steps I should take. He looked up her flight to see if it was delayed. He definitely made my experience a pleasant one instead of a hassle! Work Location: ERMC Date: 09/22/2021 Employee: Saeed Umair Airport: LaGuardia Airport Experience: Saeed took the initiative and approached me when he noticed I was having trouble trying to book an Uber. I didn’t really understand where I needed to be and also the app wasn’t very clear on that. He helped me book the ride and also guided Me inthe right direction to get my ride. I probably would have still been stuck at the airport if it wasn’t for his help. Thank you Saeed Work Location: ERMC Date: 09/21/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She an excellent person. Very organized and gentle. Kind with words and knows her job. Work Location: ERMC Date: 09/21/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very helpful navigation Work Location: ERMC Date: 09/21/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She was helpful finding our bus and tickets and directions. She was very nice and showed us exactly where to go to get to our Airbnb. Work Location: Ermc Date: 09/21/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: I was coming out of terminal with both my young children as my husband was getting our luggage in the terminal. I had my hands filled with diaper bag, a car seat and trying to keep my kids next to me as I have a 3 year old who keeps us very busy. Darlene ensured I was able to get on line in one piece but also made sure that we got a cab that would accommodate all that we have in a timely manner. I was feeling very scattered and her thoughtfulness really calmed me. She provided excellent customer service but also communicated such care with that brief interaction. Thank you Darlene! Work Location: ERMC Date: 09/21/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was a delight to speak with and gave us excellent recommendations for various cuisines we are interested in! Work Location: ERMC Date: 09/21/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Excellent service, driver was very helpful and nice throughout the ride. Very experienced driver! Work Location: ABM Date: 09/21/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was very helpful and guided us to where my family and I needed to go. Luis showed great customer service and hospitality! Work Location: ABM Date: 09/21/2021 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: Yesterday, on my first visit to LaGuardia (I'm originally from Massachusetts), I was trying to figure out how to get home to Westchester County from the airport via public transportation. K. Basant came over and helped me out. He explained the bus system in detail, and where I needed to disembark to get on a Metro North Train. He even wrote everything out. He was so kind and patient to me, a confused traveler. This world needs more employees like K. Basant. He saved the day for me and I got home safely. Thank you! Work Location: ERMC-Aviation Date: 9/21/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: I just wanted to let you know that I received exemplary service on 9/21/21 from your company. The person's name is "K.Basant". Work Location: ERMC Date: 9/20/21 Employee: Roslyn White-Danso Airport: Newark Liberty International Airport Experience: Roslyn was so polite energetic and helpful. She was courteous and professional and her attitude made me feel welcomed back to my home state. We needed a larger taxi and Roslyn helped us immediately and my family and I got home safely. Thanks for such a pleasant experience. Work Location: ABM Date: 9/20/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Super helpful and informative. Work Location: ERMC Date: 9/20/21 Employee: Rohit Duggal. Airport: LaGuardia Airport Experience: Rohit was boarding the passengers at the gate, but when he saw I had many things to juggle as I was also with my baby he helped me carry my heavy stroller and car seat down the long walkway to the plane which we had to board on the tarmac. He even made sure that my stroller was placed into the cargo hold with care as I had forgotten the protective cover to go over it. I want to commend and thank him for going above and beyond his duties. Simple gestures and a little help could be easy to do but can mean so much! Work Location: Delta Airlines Date: 9/20/21 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: I want to take the time to tell you about one of your employee ( Tagwantie Rivera). My family and I was passing through JFK and upon exciting the terminal and making my way to Jamaica Station, I realized I did not have my wallet. In panic, I was making my way back to terminal 4, when I received a from my family member asking whether or not I had lost my wallet and proceeded to explained that he had received a call from a young lady at JFK saying that she had it at the Welcome Center. When I got there Ms. Tagwantie verified that I was who I say I am and handed me my lost item. I was so over joyed and wanted to reward her but she refused and asked that I write something here. I commend her for her honesty and dedication in doing her job. Thank you again Ms. Tagwantie Work Location: ERMC Aviation Date: 9/20/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was incredibly helpful to me in ensuring that I was not in the wrong terminal when I was not able to find my flight information. I approached her and she kindly and sincerely provided correct information and validated where I was. Even for a small gesture, she did this with extreme professionalism and sincerity. Work Location: ERMC Date: 9/20/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: I'm a local New Yorker and have never had better taxi service at LGA (and maybe in NYC all together). At the time of the flight, I was 6 months pregnant. My husband and I had just gotten off a 5 hour early morning flight. I was exhausted from lack of sleep and uncomfortable from pregnancy. My husband was carrying all of our bags through the airport over to the taxi stand. We were passing Ms. Hunter on the way to the curb and she congratulated me on the pregnancy which really brightened my day. New Yorker's don't usually go out of their way for pleasantries. We thanked her, and she invited us to stand at the front of the line to get in the very next taxi. The line was incredibly long and I don't think I could have stood there in the heat waiting for a car. My husband and I were so caught off guard by Ms. Hunters kindness and thoughtful gesture. We are pleased to submit this form in recognition of her exemplary service. Work Location: ERMC Date: 9/20/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Wonderful! Work Location: ERMC Date: 9/20/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: It was quick thanks Work Location: ERMC Date: 09/20/2021 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: I had to wait for transportation for over an hour. Dozens of flights arrived while I was waiting. Angela treated each person with a smile, welcome to NY all while checking luggage tags to boarding passes. What a treasure she is to NY and your company. She’s wonderful. Sincerely Alice Work Location: Prosegur Date: 09/20/21 Employee: Beverly Johnson Airport: Newark Liberty International Airport Experience: Not only did she save my life (and my card), she also handles herself with absolute class. Never felt more welcome at an airport Work Location: ERMC aviation Date: 09/20/2021 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon went out of his way to teach two ladies how to use the mass transit system in New York City. He was so kind and patient with us as we feared our first time attempt to use the bus and subway system. When we were obviously after multiple attempts to explain, he physically walked us to the metro machine and waited with us until we saw the proper bus. He even gave us one of his extra metro cards to save us money. Never once did he express frustration or demean us for our obvious ignorance of the system. Thank you Filemon! Your instructions worked perfectly and we made it to our destinations safe and sound and saved so much money...but then spent it on shopping. LOL Work Location: ERMC Date: 09/20/21 Employee: Beverly Johnson Airport: Newark Liberty International Airport Experience: Super customer service! Made this traveler feel much more at ease about making my way through some confusion surrounding ground transportation options. Kind and caring, Beverly made me feel like she had all the time in the world to help me solve my issue. Even walked me here and there instead of giving directions or pointing. Well done, Beverly! Work Location: BRMC Aviation Date: 09/20/2021 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: Chidinmar was very helpful and professional when I did not know how to use my e-ticket for Amtrak to access the platform. She made sure I am fine and that I get on the right platform. Very helpful and very friendly. thank you. Work Location: ERMC Date: 09/20/2021 Employee: June Charles Airport: LaGuardia Airport Experience: My mom was travelling to India and when we got there, we saw June. We didnt know where to go and she was very familiar with the airport. Not only were we at the wrong Airport but also we were late. She helped us get back in a taxi and gave the driver instructions on what to do to get us to JFK and where to drop us. Because of her efficiency and knowledge, we were able to get there and unfortunately my mom missed the flight. But we still want to thank her for her time. with Love, Sangeeta Work Location: ERMC Date: 09/20/2021 Employee: Bigue Ndao Airport: LaGuardia Airport Experience: Bigue was courteous and enthusiastic in assisting me arrange bus transportation to the local train station enroute to Grand Central. She made sure I had a valid Metrocard. Because of her professionalism, the experience was very pleasant. Work Location: ERMC Date: 09/19/2021 Employee: Juliana Hall Airport: LaGuardia Airport Experience: She was extremely helpful in showing me ways to get between La Guardia and JFK. They still show there is an $11 shuttle between the two and she really calmed me down about how to get there and showed me what it would cost. Work Location: ERMC Date: 09/19/2021 Employee: Juliana Hall Airport: LaGuardia Airport Experience: Ms. Hall was gracious, polite and most informative. She responded to all my questions with great knowledge and a wonderful command of the English language. She advised me as the best way for me to get to the city to meet my needs. She also possesses great eye contact and was not distracted by others or other things while she was addressing and helping me. What a wonderful way to be welcomed to NYC! Work Location: Ermc Date: 09/19/2021 Employee: June Charles Airport: LaGuardia Airport Experience: I had to use Public Transit in New York for the first time as a Ghanaian visitor. June was a real-life angel. She went above and beyond to provide assistance to me. She assisted me in purchasing my Metropass, explained the various transfers and how the system generally worked. Thanks to June, I was able to meet my family without too much hassle. She was a Godsend! I was extremely grateful for her help because i would have easily gotten lost. She deserves a big bonus and all the good things in the world! Work Location: ERMC Date: 09/19/2021 Employee: Michelle Welch Airport: LaGuardia Airport Experience: Ms. Welch was extremely helpful in walking me through the process of acquiring fare card and receipt for the Q70 bus and the subway system as well as in directing me to the Q70 bus stop. This help was greatly appreciated and saved me significant time. Work Location: ERMC Date: 09/18/2021 Employee: Brenda Bwalya Airport: LaGuardia Airport Experience: Great person and great information. Very helpful Work Location: ERMC AVIATION Date: 09/07/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Very amazing and helpful service! Work Location: Ermc Date: 09/17/2021 Employee: Aline Neves Airport: Newark Liberty International Airport Experience: Aline provided exemplary service during an extremely difficult time combined with an extensive flight delay. Words can't describe her efforts going above and beyond, all while extremely busy and short staffed. Work Location: OTG Date: 09/17/2021 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: I felt lost after flying in to Laguardia and did not know how I was going to find transportation to where I needed to go. Rosemarie stepped up and not only found the most efficient and the most economical way of travel to Newark Airport But she was the friendliest young lady that I have encountered. She was a delight and stayed with us until we were safely in an Uber and on our way. She was exemplary of what a welcome committee should be! God bless! Work Location: ERMC Date: 09/17/2021 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Our group of 3 needed to get to our hotel near Newark Airport and we had no idea how to get there. Rosemarie helped us call Uber and waited with us until our ride arrived. She was very helpful and went above to make sure we were taken care of Work Location: ERMC Avaiation Date: 09/17/2021 Employee: Forida Chowdhuh Airport: LaGuardia Airport Experience: I want thank Forida again for taking the time to help me. She made sure I had the info on my phone so I don't get lost. Forida does her well. Thank you again and wish you great suçess. Work Location: ERMC Date: 9/16/2021 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: Ms Reyes was so helpful to my son . she was helpful to other passengers find bus and cab service, all the time smiling holding the door and wishing people a good trip. My son and I came in from Va. for his wife's monmorial service. She gave her condolences when I told her. Her up spirit and helpfulness made us feel more at ease and welcomed. I hope you have more people like her. thank you Ms Rosemarie Reyes. Sorry it took me so long to send this. Work Location: ERMC Avation Date: Employee: Samee Chowdhury Airport: LaGuardia Airport Experience: Helped me find my way around and was excellent customer service Work Location: ERMC Date: 09/16/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was extremely friendly, nice, welcoming and Informational. Made my first visit here magical. Work Location: Ermc Date: 09/16/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Great services! And very helpful Work Location: Ermc Date: 09/16/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Thanks a lot for helping! Work Location: ERMC Date: 09/16/2021 Employee: Cecilia Caminero Airport: LaGuardia Airport Experience: Very helpfull and friendly!! Work Location: ERMC Date: 9/16/21 Employee: Andrea Toth Airport: Newark Liberty International Airport Experience: Andrea Toth was exceptionally kind and helpful to me after I missed my flight and was stranded at the airport at 11:30 pm. She provided me with phone numbers to rebook my flight and get a hotel. More importantly she was so sweet and empathic. She really helped to calm me down and relax after my flight around terminals and delayed trains. You are lucky to have her as an employee. Work Location: ERMC Date: 09/16/2021 Employee: Somnath Ghimire Airport: LaGuardia Airport Experience: I was traveling with my family from Chile and Sommath Ghimire was very kind and helped us with ground transportation, she was very patient, because we don't speak English well. Thank you very much and congratulations for the great service from him. Work Location: ERMC Date: 9/15/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: It was fantastic experience learning about transit Work Location: ERMC Date: 09/15/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She helped us figure out how to purchase metro cards!!!!!!! So helpful Work Location: ERMC Date: 09/15/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She was so helpful with passes and explaining what we needed. She deserves high praise! Work Location: ERMC Date: 09/15/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She did a good job on helping us with directions how to get a bus or train ticket she was very patient and helpful with us thank you Work Location: ERMC Date: 09/15/2021 Employee: Somnath Ghimire Airport: LaGuardia Airport Experience: Somnath was very helpful to my mom and I as we were getting our bags from baggage claim area. My mom wasn’t feeling well after traveling and he found us a chair etc so she could sit down before we traveled more. Thanks for being so helpful and polite. Work Location: EMRC Date: 09/15/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Came up immediately and gave very descriptive information on how to get to times square. Super helpful! Work Location: ERMC Date: 09/15/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: very helpful!! Work Location: ERMC Date: 09/15/2021 Employee: Sihame Boufous Airport: LaGuardia Airport Experience: She was very gracious helping us figure out how to buy metro cards and finding LGA link. Work Location: ERMC Date: 09/15/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She has an excellent customer service attitude and is extremely helpful with all the directions she gave me. Excellent person! Work Location: ERMC Date: 09/15/2021 Employee: Margarita Cantillo Airport: LaGuardia Airport Experience: When my flight arrived late and I missed my connecting flight, I was unexpectedly stranded overnight in NY. While I was trying to figure out accommodation, Margarita approached me and helped me find a nearby hotel at a decent rate for the night. She was very empathetic to my situation and stayed with me to make sure the reservation was in place and a shuttle was picking me up at the right location. I’m very grateful to the aid she provided and the way she gave me the support I needed when my plans went off track. Work Location: ERMC Date: 09/15/2021 Employee: Aline Neves Airport: Newark Liberty International Airport Experience: Every time I fly I always stop by to see Aline. She always makes me feel like traveling is a pleasure. Work Location: OTG Date: 09/15/2021 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: Mr. K. Basant was helpful above and beyond what anyone might expect. My iPhone welcomed me to Canada (!) and it was messing up my efforts to call an Uber and Mr. Basant helped me persevere until it worked. I wished to give him a generous tip and he repeatedly refused it, though he very much deserved it for helping me. Work Location: ERMC-Aviation Date: 09/14/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Excellent customer service with great personality!!! Work Location: ERMC Date: 9/14/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Great service! Work Location: ERMC Date: 09/14/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Was very helpful for me to find my way and navigate Uber pickup Work Location: ERMC Date: 9/14/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: 1st time in NY, Ms Meherun Kanak was so helpful and friendly, made us so welcome. Thanks to her from amazing service !! I now she help so many other like me, I wants to make sure everyone know who trustworthy she is . Work Location: ERMC Date: 09/14/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: I was having difficulty navigating the purchase of a ticket for the Q70 Link. Ms. Hunter recognized this and immediately came to my assistance. She was very friendly and patient in assisting me, and didn't quit until she knew that I was successfully on my way. I appreciate her professionalism and hope she is recognized for her excellent service. Work Location: ERMC Date: 09/14/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: He was exceptionally friendly and went out of his way to help us find our hotel. There should be more great people like him in the world. Work Location: ERMC Date: 09/13/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Definitely a better experience. The driver was helpful in letting us know where we needed to get off since got off the wrong terminal. Thank you so much!!!! Saved us from a far walk. Work Location: ABM Date: 9/13/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: My mother and I were both traveling and waiting to be picked up by a family member. We were in the wrong area to be picked up and Darlene helped us guide family member to where we were. She was a wonderful help. Work Location: ERMC Date: 09/13/2021 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Knowledgeable answers to my questions the with a beautiful smile on her face walked me through purchasing tickets for the suggested bus. She was a shining example of the type of person you want greeting visitors to NYC Work Location: ERMC Date: 09/13/2021 Employee: Monroe Williams Airport: LaGuardia Airport Experience: Mr. Monroe Williams was exceptionally helpful in walking me through how to contact an Uber for transportation services, supporting me in getting internet access, placing the order correctly, and making sure I was in the proper place for pick up. He was considerate, respectful, friendly, polite, and 100% effective. THANK YOU, MONROE WILLIAMS! Work Location: ERMC Date: 9/13/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: Arriba nos al aeropuerto de LGA el 13/09 y el Sr. K Basant nos recibió y ayudo de una manera súper eficiente y atenta. Nos ayudó a obtener la metrocard, nos indico dónde tomar el bus, que combinación hacer, la verdad da gusto ver gente trabajando con esa buena predisposición y amabilidad. Up to the LGA airport on 09/13 and Mr. K Basant received us and helped us with a super efficient and attentive way. Helped us to get the metrocard, tell us where take the bus, what combination to do, the It's really nice to see people working with that good disposition and kindness. Work Location: Ermc aviation Date: 09/12/2021 Employee: Michele Welch Airport: LaGuardia Airport Experience: Ms. Welch helped me understand the layout of the renovated terminal and where all the different areas were located. This was very helpful and useful information for navigating the great new facility. Work Location: ERMC Date: 9/12/21 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: He took the time to walk me to where I needed to be. Explained the details. A very caring and considerate gentleman. Work Location: ERMC Aviatiin Date: 9/12/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Traveling with my 86 year old Mother and were told "We love older people in NYC!" and helped us every step of the way.....Thanks for your kindness and helping us get to our Taxi easy and quickly. Work Location: ERMC Date: 9/11/2021 Employee: Miriam Solomon Airport: Newark Liberty International Airport Experience: Miriam is absolutely lovely and greeted me this morning with a lovely attitude. She had been working a 14 hour shift and she still had a great personality. When I needed some water, but had no cash, she got me a paper cup to help me fill up at a drinking fountain, and used her positive attitude to make my morning. Thank you, Miriam! Work Location: Omni-serv Date: 09/11/2021 Employee: Allison Wilson Airport: JFK International Airport Experience: Myself and a colleague had arrived at JFK after and long and delayed flight from the UK. When we exited the baggage hall we were unsure of our bearings, had no data or network connection to check maps and bookings and were unsure of where to go. Luckily for us Allison was on duty and she took time to help us out and point us in the right direction. On behalf of myself and my colleague I'd like to thank and commend Allison for her care and assistance. Steve and Neil Work Location: ERMC Date: 9/10/2021 Employee: Subodh Bajna Airport: JFK International Airport Experience: Mr Bajna was extremely friendly. He suggested sights to see, was very cordial, and very helpful. We enjoyed talking with him Work Location: ABM Date: 09/10/2021 Employee: Subodh Bajna Airport: JFK International Airport Experience: First Trip to NY! Mr. Bajna engaged in conversation with my husband and I, about what to see and experience while we are here, while we were waiting for our taxi. As a first impression of the people of New York, I am very grateful to have had this interaction! Work Location: ABM Date: 09/10/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was very accommodating when we were on our way to our terminal. Work Location: ABM Date: 09/10/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis took the time to tell us exactly what we had to do to get to our next stop. Very friendly and professional! Work Location: ABM Date: 09/10/2021 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: K. Basant was helpful and kind when explaining how to navigate through New York. Thank you! Work Location: ERMC Date: 09/10/21 Employee: Krishundat Basant Airport: LaGuardia Airport Experience: K Basant was nothing short of excellent. After retrieving my luggage, I asked him how to get to the hotel by subway from the airport. He escorted me to the MTA machine, guided me through the process, and made sure I got on the right bus. I nominate him for employee of the month!!! I am sure that he treats all of the people he encounters this way, he is definitely and asset to your organization. Work Location: ERMC Aviation Date: 9/9/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Great service Work Location: ERMC Date: 09/09/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun was an exceptional guest service provider, she was kind, pleasant and most of all extremely willing to help not only myself but literally anyone and everyone near her. She was eager to converse with passengers looking for assistance and actually provided helpful information and accurate directions. It was a pleasure to run into her at the LGA airport. Work Location: Ermc Date: 9/9/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She helped us with the metro card and how to ride the bus and where to go in NYC! She was AMAZING!!! Work Location: ERMC Date: 9/9/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She helped us with the metro card and how to use it. She walked us to the machine and told us how to use it and waited with us. Very helpful! Work Location: ERMC Date: 09/09/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: So helpful to get the tickets for metro card over the week, tickets for the bus and showed us directions to get to our destination. So helpful!!! Work Location: ERMC Date: 9/9/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Helped me to get the ticket and direction to take the M60 bus. Nice relation. Work Location: Ermc Date: 09/09/2021 Employee: Danielle Zavala Airport: Newark Liberty International Airport Experience: I am a 77 year old traveling to England and lost my cell phone and Danielle tracked me down after my son I’m law called her. She was amazing and saved the day a d made me feel so helped and comfortable at a time of tremendous stress. Work Location: Traveler's Aid Date: 9/9/21 Employee: Theresa Cassillo Airport: LaGuardia Airport Experience: Dear WeSoarHigher: Just a quick note to commend Theresa Cassillo at LGA Airport. Believe she works for ERMC in Terminal C at LGA. She was very helpful as I needed directions as to how to get to Manhattan. She was patient with me and told me all the options. Please pass along my thanks to her… and put this good letter in her personnel file. Thank you. Danielle Norato-Melendez Work Location: ERMC Date: 09/09/2021 Employee: Theresa Casillo Airport: LaGuardia Airport Experience: Theresa was very helpful in providing assistance on how to use ground transportation while commuting through LGA. Amazing customer service!! Work Location: ERMC Date: 09/09/2021 Employee: Oluffunke Osaigbovo Airport: Newark Liberty International Airport Experience: I was trying to figure out when my wife and son were going to arrive from Athens, Greece, while waiting for my AirTrain to their terminal. Oluffunke helped me figure out their flight had arrived and which terminal I had to get to. She was smart and funny and just awesome. Work Location: ERMC Date: 09/08/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very helpful when I arrived in my flight. Work Location: ERMC Date: 09/08/2021 Employee: Jordan Mound Airport: Newark Liberty International Airport Experience: At 10:30 both elevators were out of service. This was very frustrating since I had numerous heavy bags and was parked far away. Jordan helped to secure a second baggage cart on the lower level and assisted me in bringing down my bags. Jordan defused the situation and turned a negative experience into a positive one. Jordan, thank you for going the extra mile. Work Location: ERMC Date: 09/07/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: The information helped. Work Location: Ermc Date: 09/07/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: This is my first time to New York and I wasn’t sure how I could leave the airport and syeda sharif was amazing . She was really helpful and nice and she was genuinely concerned to ensure I understood how everything works . The service was great , she was nice and professional . Work Location: ERMC Date: 09/07/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda Sharif provided the best customer service I have ever encountered in an airport. This was my first time flying at LaGuardia as I usually fly at JFK. With this being my first time, I have never had such a fast and easy experience and Syeda provided absolute sheer excellence. She guided me throughout my way in terminal D. We had issues with our ride not arriving and she found ways to accommodate us and ensure that we were not in panic. Not only was she kind, but she was very welcoming and warm. She was ready to help everyone around her and you could see the warm smile through her mask. She was kind, funny and creates great connections with staff members as well as passengers who come through LaGuardia. Syeda definitely made this experience one to remember and my family and I will definitely fly with LaGuardia again. I hope that all staff members can take tips and advice from Syeda as a role model for all customer service. Work Location: ERMC Date: 09/07/2021 Employee: Beverly Johnson Airport: Newark Liberty International Airport Experience: Beverly showed me how to operate the ATMTRAK terminal and made sure I bought ticket to the correct train. She was very helpful and courteous. Very good job. Work Location: ERMC Date: 09/07/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Good service. Work Location: Ermc Date: 09/07/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Great Job! Work Location: ERMC Date: 09/07/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun is really helpful .she is friendly and kind . She is best…. Work Location: ERMC Date: 9/7/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Helpful with delays caused by airport shutdown Work Location: ERMC Date: 09/07/2021 Employee: Beverly Johnson Airport: Newark Liberty International Airport Experience: Beverly helped us change our Amtrak tickets to an earlier train so we didn’t have 2 hours to wait. We are in our 70’s and she was very sweet and helpful. Her badge number is 8798023. She deserves a BIG positive review for her excellent help. Work Location: ERMC AVIATION Date: 09/07/2021 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: My flight was cancelled and replaced with one scheduled for early next day. I was shocked to learn LGA is not a 24 hour terminal. Last minute hotel prices were beyond my means. Katerini was a blessing. Work Location: ERMC Date: 09/07/2021 Employee: Carey McGrue Airport: JFK International Airport Experience: Just wanted to say that I thought the taxi dispatcher (I believe his name was Carey) in Terminal 7 at JFK on Tuesday September 7 at around 6:00 pm was doing a great job. He was explaining that there were no taxis in the airport lot so they were being dispatched to the terminals as soon as they arrived at JFK but it was a 20-30 minute delay. (It was). He explained this patiently many times to each arriving group of passengers. He also did a great job directing people who were looking for Uber or Lyft or other options. Work Location: ABM Taxi Date: 09/07/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Muhammad was very helpful and patient with explaining things to us. He also went out of his way by giving us extra advice for our stay Work Location: ERMC Date: 09/07/2021 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: She help us a lot to bougth the MetroCard, and she help us to find the correct bus. She is amazing Work Location: ERMC Date: 09/06/2021 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: Just wanted to recognize her wonderful service. My cellphone died and I could not contact my son or the car service company and she not only called my son but came outside and stayed with us until the car service arrived. She was kind and gentle to two old folks and we certainly appreciate all of her efforts. She went over and aboard. Please tell her how much we appreciate and thank you for hiring her. All the Best. Work Location: We Soar Higher Date: 09/06/21 Employee: Rosita Nillaga Airport: LaGuardia Airport Experience: Rosita Nillaga of company ERMC provided excellent help. She noticed I was having difficulty finding ground transportation, came over and helped. She explained what my alternatives were to go to my home in Stamford, CT. She then contacted the correct limo driver. I would like to thank her again. Bill Work Location: ERMC Date: 9/6/21 Employee: MANY PEOPLE at JFK T4! Airport: JFK International Airport Experience: I flew through terminal 4 on Monday September 6, 2021 (entered around 230pm departing around 530pm) and was so impressed by numerous staff. I apologize in advance for the length of this, but these women were truly amazing and it was one, if not the best, airport experiences I’ve ever had. From walking in the attendant who helped me at lane/check in 1 (I didn’t realize international was different) to the amazing woman guiding people at point 2–she deserves an award for the behavior of customers being thrown at her and she never stopped being polite and helpful all while multi tasking. The gate check in agent was beyond kind and helpful (one of the first 3 double kiosks for delta). Once in terminal 4, the one attendant working at the Hudson news nearest gate 38 went above and beyond to help me find what I needed though that particular stand didn’t have it; referring me to the Hudson news near gate 32 where a young woman helped me not only find what I need, but sug Work Location: JFK Date: 9/6/21 Employee: Allan Pilgrim Airport: JFK International Airport Experience: After a very frustrating trip mr. Allan P assisted me and my pickup to the right area (they were at the wrong terminal) and we spoke and exchanged life experiences and made me feel better about my travel experience. He is a wonderful people person and I hope to meet him again next time I travel! Work Location: ERMC Date: 09/05/2021 Employee: Oluffunke Osaigbovo Airport: Newark Liberty International Airport Experience: I lost my phone in the airport and Olufunke was so helpful in calling and giving me instructions on how to navigate the situation. I was able to find it in 5 minutes because of her and I am very thankful for her patience. She even offered to have us come back every 20 minutes to check on the situation. Work Location: Ground Transportation Information Date: 9/5/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: To whom it may concern: I recently flew from Miami to LGA and I didn't expect such a chaotic scene, but I was lucky to find somebody to help me and guide me. That person's name was Darlene Hunter, she works for ERMC and she was helping people at terminal C. Again, I was very lucky to find her and I would like you to know that she was doing an excellent job. Regards: Ana Borovsquiy Work Location: ERMC Date: 09/05/2021 Employee: Allison Wilson Airport: JFK International Airport Experience: Excellent assistance and generous help with her own personal mobile. She called the car I could not find. Very special! Work Location: ERMC Date: 9/4/21 Employee: Charles Offinger Airport: LaGuardia Airport Experience: My husband who previously had a stroke and has some confusion issues was missing after flight arrival. He was supposed to meet me out front. After I searched, Charles Offinger was on duty and asked me if everything was okay? I informed him of the situation, he asked for his description, and he searched inside, outside, upstairs & downstairs, and then came back to me (which I didn’t expect). We already had them call for my husband over the intercom system. Charles checked if his luggage was picked up, and it was so we know he made it that far. My husband then finally called to say he walked to Terminal D looking for a cell phone charging station because his phone died, and was told there was one in Terminal A so he took the shuttle to A. We told him not to move and not to get on any other shuttles. Charles Offinger called security at Terminal A to look for Charles and Kyna Napolitano found him and stayed with him until I drove over to Terminal A. Work Location: ERMC Date: 9/4/21 Employee: Charles Offinger Airport: LaGuardia Airport Experience: My husband went missing (due to his confusion issue) and C.Offinger searched the entire terminal in and out until he was found in Terminal A by a shuttle looking for a cell phone charging station. C.Offinger asked him not to move and not to get on any other shuttles. Charles O. called security in Terminal A to wait with him. I want to thank them for their exemplary service. I am very grateful! Thank you! Work Location: ERMC Date: 09/04/2021 Employee: Maria P. Samaniego Airport: LaGuardia Airport Experience: Maria was extremely helpful to my husband and I. We were visiting Long Island and didn't know the way around LGA. Maria helped us download an app so we could hire a ride service. She also helped us find the location to pick up our ride. She was knowledgeable, smart and offered a great friendly face to the NY area. Thanks, Maria! Work Location: ERMC Date: 09/03/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She helped me with via Work Location: ERMC Date: 09/03/2021 Employee: Florida Chowdflurr Airport: LaGuardia Airport Experience: Forida was extremely helpful when I got off my plane. She helped me figure out what bus route was the best to get to grand central station and ensured I understood where to go. Forida was also very personable and professional when taking to me. Work Location: ERMC Date: 9/3/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Very helpful! Work Location: Ermc Date: 09/03/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda was very kind and helpful - she helped me find where I needed to go and provided me with a seat as I had a long wait. Thank you! Work Location: ERMC Date: 09/03/2021 Employee: Eloísa Tacuri Airport: LaGuardia Airport Experience: Información adecuada Adequate information Work Location: EMRC Date: 09/03/2021 Employee: Eloisa Tacuri Airport: LaGuardia Airport Experience: Ya excelente servicio y ayuda, muy buena la señora Already excellent service and help, very good lady Work Location: EMRC Date: 09/03/2021 Employee: Charles Offinger Airport: LaGuardia Airport Experience: As we were leaving the airport, we approached Charles and the young woman with whom he was working. We asked for help arranging for Uber or Lyft. He/they then discussed the pros/cons of those services and offered that taxis were less expensive, so we headed to the taxi line only to learn that there were NO taxis available. We then made a reservation with Uber. Charles saw us returning to #8 pillar. He asked if could help. He determined the last several digits of the license plate; then, he hailed the car as it came to our spot. He and they (I do not know the young woman's name) were very helpful to us, especially since it had been more than 5 years since we had come to New York for a trip. Charles made our experience at Ground Transportation effortless and pleasant. Thank you, Charles and the young woman. Work Location: ERMC Date: 9/3/21 Employee: Eloisa Tacuri Airport: LaGuardia Airport Experience: Me ayudo de una manera muy acertada en como llegar a mi destino en nueva jersey y llegue muy bien directo, todo por su orientación muy detallada y perfecta. Mis agradecientos a Elois! He helped me in a very successful way in how to get to my destination in new jersey and arrive very well direct, all for your very detailed and perfect guidance. My thanks to Elois! Work Location: EMRC Date: 09/03/2021 Employee: Subhod Bafna Airport: JFK International Airport Experience: Kind, pleasant, and genuinely helpful. Work Location: ABM Date: 09/03/2021 Employee: Oluffunke Osaigbovo Airport: Newark Liberty International Airport Experience: Olufunke saw me and immediately recognized that I am lost and need assistance. She listened and excellently explained the different types of ground transportation I could take to reach my destination. She answered my questions and helped me decide which option would be the best for me. It was really important to her that I knew where I was going and chose the best option. She provided exemplary service. Work Location: ERMC Date: 9/3/21 Employee: Eloisa Tacuri Airport: LaGuardia Airport Experience: As it was my first time being in NYC and generally three weeks in the USA I was feeling lost. Eloise helped me get my Metro card and also get me on the right bus. She provided me with most clear instructions and made sure I stick together with the people that I had to get off with. Im so much grateful to her!!!!! I hope she gets rewarded some time soon for being most helpful!! Work Location: EMRC Date: 09/03/2021 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: I was confused about transportation and Darlene was very helpful. I actually almost forgot to submit this review, but couldn't let her efforts and my appreciation go unnoted. Work Location: ERMC Date: 09/02/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Sharif is so help full she help me how u used uber Work Location: Ermc Date: 09/02/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Excellent service. Great great person very helpful. Woodwright would highly recommend. Excellent keep doing the good work Work Location: Ermc Date: 9/2/21 Employee: Viktoria Rozhkova Airport: JFK International Airport Experience: As a first time flyer (alone) of course I would forget my very important Birth Certificate I needed for my travels! I asked if they had a printer of which they did. I am very thankful and lucky to had come across Viktoria and Patti working at the Travelers Aid kiosk near the Delta Flights terminal, they literally saved my trip! Thank you ladies! Work Location: Travelers Aid Date: 09/02/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun recognized in my face that I needed assistance. She was friendly and helpful and even answered other questions I had! Great service great first time experience to LGA! Work Location: ERMC Date: 09/02/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: I have been waiting for a taxi for half an hour and Sharif S. is helping me and my companion get a bus, since its easier to get to the city. Work Location: ermc Date: 09/02/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Shareef was very helpful in finding us a taxi, considering we had a lot of baggage; 12 bags and 6 hand carries. Work Location: Ermc Date: 09/02/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Meherun Was very helpful to me today and I am so glad I came across her to figure out to to find my way home . Thank you so much :) Work Location: ERMC Date: 9/2/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Was very helpful in guiding passengers to locations the needed to find. Was very knowledgeable of services available in the terminal area we were in Work Location: Ermc Date: 09/02/2021 Employee: Zenia Afrin Airport: LaGuardia Airport Experience: New Yorkers have a stereotype of being unfriendly but this wasn’t the case when I asked Zenia for help. It was my first time flying into LaGuardia and I had a ton of questions about catching a taxi. There was a long line of people waiting for taxi service and she remained polite while assisting me and even helped me find my hotel location on the map! It was very refreshing to have this as my initial interaction on my trip to NY. :-) Work Location: ERMC Date: 09/02/2021 Employee: Christine Morris Airport: LaGuardia Airport Experience: I was a wreck unable to contact my son as to what car service he sent. My phone battery died! No way to reach him and was so confused on the outside platform. Christine asked if I needed help. I sure did. She was able to help me contact my son, told me exactly where to stand to see the car. She helped to try and charge my phone but it was dead. Christine was so kind, patient, caretaking, helpful and so effective. It was my birthday and not a happy one. Thank you Christine! You made it better. It brought me to tears her willingness to see it through. After being diverted to Boston and flying through the Hurricane she did everything she could. I will never forget her. She deserves a medal. And Wings. Work Location: ERMC Date: 09/02/2021 Employee: Christine Morris Airport: LaGuardia Airport Experience: I had just gotten off a Delta flight that flew through hurricane Ida. I was a terrified wreck and very confused, had missed my car service of course. Christine was standing nearby, it was near midnight. She approached me and asked if she could help me. I needed help badly. From there she helped me get in touch with my son. My phone battery was dead. She arranged the call. She stayed with me until the care service showed up. She said, "Don't worry, I'll stay with you until you get in the right car." She helped me find it, it's awfully confusing at the pick up curb. Christine was so very kind, so helpful that it makes me tear up thinking of her. It was my 72nd Birthday. And Christine was the greatest gift showing up like an angel. I will never forget her. If her job is to help people I'd like her to know she deserves a pair of gold wings for so effectively helping me. All of this happened in Terminal D. Work Location: ERMC Date: 09/02/2021 Employee: Sheila Ferguson Airport: JFK International Airport Experience: Sheila was extremely helpful assisting us with the trains/subway. We had just arrived at JRK and taken the AirTrain to the Jamaica station. Because of the recent rains and flooding, our trip was more convoluted than it typically would've been. Sheila was beyond patient with us and helped us get our Metro card, load fares, and advise us on trains. We truly appreciate her assistance - - she definitely went "above and beyond"! Thank you, Sheila! Work Location: Alstom Date: 09/02/2021 Employee: Brenda Bwalya Airport: LaGuardia Airport Experience: Brenda was the most helpful person in that airport. I had no idea how to get to Manhattan and she was an angel as she took time with me along with other people that had questions she was so patient and had a lot of knowledge and the different options of transportation. With the flooding that happened to Manhattan from the hurricane I had come in that next day and did not know what would be best. She’s an amazing employee and should be recognized as along with myself helped at least six people on their way from what I could see at that time. She is hard worker- and I am so grateful that I came across her to help me out. Please acknowledge her as I went to customer service right before that and they were reading a magazine- not really wanting to be disturbed- feel so grateful to have her assist as she made my experience at LGA and my trip to Manhattan a wonderful experience! Work Location: ERMC aviation Date: 09/02/2021 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: My wife and I were in New York for the first time on our honeymoon. The flight was late arriving and the transportation system is a bit intimidating. Katerini took the time to show us how to get a Metro card, how to fill it and check the balance and how to use the card for the system. She told us what lines we needed to get to our hotel answered all of our questions. Thanks to her we had the confidence to use the subway system to get pretty much anywhere in the city and we had a fantastic honeymoon in the city! Work Location: ERMC Date: 9/2/21 Employee: Oluffunke Osaigbovo Airport: Newark Liberty International Airport Experience: I HAD NO IDEA HOW TO USE THE MACHINE TO OBTAIN A TICKET TO TAKE THE TRAIN TO JFK AND THIS SISTER CAME TO MY RESCUE INCLUDING TWO OTHER PASSENGERS THAT WERE BEHIND ME FOR HER ASSISTNACE . Thank you all for having staffs like her in strategic areas to assist people like me who are not savvy with these new technology . Work Location: ERMC Date: 09/02/2021 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: syeda sharif was very helpful in getting us to outside transportation because uber was so high priced. thx a bunch! Work Location: ermc Date: 9/2/21 Employee: Elijah Asker Airport: Newark Liberty International Airport Experience: Elijah was definitely on his job as I had forgotten to pull up my mask after sipping water and attempting to board the train. He was both polite and direct, which I appreciated, as it was my oversight. Work Location: EMRC Date: 09/2/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: She was very helpful. Work Location: ERMC Date: 9/2/21 Employee: Patti Englert Airport: JFK International Airport Experience: As a first time flyer (alone) of course I would forget my very important Birth Certificate I needed for my travels! I asked if they had a printer of which they did. I am very thankful and lucky to had come across Viktoria and Patti working at the Travelers Aid kiosk near the Delta Flights terminal, they literally saved my trip! Thank you ladies! Work Location: Travelers Aid Date: 9/1/21 Employee: Angela Columbo Airport: JFK International Airport Experience: Angela and Ricardo very very helpful getting our UK PLF in order. They helped us get through a very confusing website. THANK YOU Work Location: Virgin Atlantic Date: 09/01/21 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Great customer service! Work Location: ERMC Date: 09/01/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Great and helpful info about transportation Work Location: Ermc Date: 9/1/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very friendly, approachable, and informative! Work Location: ERMC Date: 09/01/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very helpful with providing info for public transport and purchase of metro cards. Work Location: Ermc Date: 09/01/2021 Employee: Meherun Kanak Airport: LaGuardia Airport Experience: Very helpful with getting a metro card and how to use the public transportation system. Getting from LGA to lower Manhattan.