Date: 1/13/21 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha greated me right away. I was lost and co fused and within a second she was able to help me get to the United terminal!!! Very personable! Work Location: ERMC Date: 1/13/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful and extremely polite very attentive, 5 star experience Work Location: Matrigal Date: 1/13/21 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda was very helpful, very concerned for my wellbeing. She was very sweet and patient, helping me with my issue! Work Location: ERMC Date: 01/05/2021 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very helpful - she not only answered my question but took time to show me where to go. She is also very friendly and welcoming! Work Location: ERMC Date: 1/13/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was awesome. Helped me while in a bind. Tremendous value Work Location: ERMC Date: 1/13/21 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Very helpful!! Work Location: ERMC Date: 1/9/2021 Employee: Faizan Khan Airport: LaGuardia Airport Experience: it was a good expierence overall quick and fast Work Location: ERMC Date: 1/13/21 Employee: Efrain Carrero Airport: LaGuardia Airport Experience: I had an accident on an international trip and wasn't able to get or carry my luggage when I arrived at LGA. I asked Efrain from L-2, where I could find a push cart and immediately felt grateful to have met and have been taken care of by him. Efrain not only listened to me recount my accident, but was emotionally empathic and adept; he was active and proactive with little instruction. He helped with my bags and car service in such little time that I forgot my physical limitations and psychological troubles as he helped me. I would like to commend Effrain for his seem-less attitude, work, and grace. I couldn't have met a better person to be there for me when I was having a hard time collecting myself and things after such a trip. Thank you Kindly Effrain, ERMC, and American Airlines for helping us get our needs met with a little more compassion during times like these. Thank you all for facilitating that beautiful and humane experience. We need more of this around th Work Location: ERMC Date: 1/13/21 Employee: Mohammad Anwar Airport: LaGuardia Airport Experience: To ERMC A -LLC Management, Mr. Mohammad Anwar approached me to ask if I needed assistance with getting a metro card as he observed me by the machine. I explained no, but asked for directions to the M60 bus. We had light conversation concerning when airport renovations would be finished due to the long distance between terminals for public transportation, and he stated very soon. He noticed my two large bags and said, he has "a gift for me," then bought out a luggage carrier, which was extremely helpful due to the long walk in the cold to Terminal C. Mr. Anwar is an excellent representation of quality customer service. I had already experienced rudeness twice since getting off my flight. I send my highest regards to your company for hiring someone like him. He deserves a raise and a promotion; NYC can use much more of his kind of representation. Thank you Work Location: ERMC Date: 1/13/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very helpful in providing assistance for taking transport after landing... give her a raise!! Work Location: ERMC Date: 1/13/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam greeted my family and I with a smile and cheerful demeanor at the P4 train platform for EWR. He asked if we needed any help, and confirmed our airline did indeed leave from Terminal B. It is reassuring as a passenger who is not a frequent flyer from EWR, to have an interaction with someone knowledgeable about the airport. Well done PANYNJ for having employees like Adam! Work Location: ERMC Date: 01/11/2021 Employee: Monroe Williams Airport: LaGuardia Airport Experience: While picking up my elderly mother at LGA Mr. Williams showed great compassion and patience keeping her company until i arrived Work Location: ERMC Date: 1/13/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene set the stage for my wonderful vacation in NYC. She helped me to figure out the bus, shuttle etc. She even walked me to the correct bus and helped me to understand the schedule. She was simply amazing! I had such a wonderful vacation and she made the beginning of my trip such a great experience. Work Location: ERMC Date: 1/12/2021 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: My friend and I was standing and we looked confused and lost. Kavita asked us do we need help, she went up and beyond to call car service for us. She even went and showed us how to get a metro bus card and where to take it. We are nurses that came from Florida to help with the pandemic. This company is very lucky to have an associate like Kavita, she deserve a raise and a shining star. Keep up the good work Kayita. Work Location: ERMC Date: 01/12/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis drove us from Terminal A to Terminal B of LGA on Jan. 12, 2021. Luis is very personable with his friendly smile and made every passenger feel welcome, comfortable, and his friendliness was much appreciated. He approached me asking if everything is OK, reading some concern on my face. I forgot to return the key of the rental car to Hertz and was facing $500 charge or missing my flight. Luis calmly got into my situation and advised me to write all information of the rental car and offered to take the key to the bus driver of Hertz Company to return it to the office. His rational decision was a key quality in this case. I should also mention his quality of smooth driving. I saw Luis’s dedication to the work he does focusing on the road when behind the wheel and his attention to passengers during the stops. His care is much appreciated and he is the one who makes a difference in the lives of others. Thank you Luis! Work Location: ABM Date: 12/18/2020 Employee: Bertha Malasovez Airport: Newark Liberty International Airport Experience: A few hectic weeks later and one woman’s astounding kindness is still weighing heavy on my mind, and lightly on my heart! I was arriving international and was awfully overwhelmed: awfully overwhelmed BEFORE losing my portfolio that contains EVERY significant document I own. We’re talking passport, original birth certificate, s.s. card, wallets, the whole shebang. Bertha noticed that everyone was overlooking me and took it upon herself, at the end of her shift, to retrieve my portfolio that was miraculously found on the sky train. She understood it was the only way the teary young woman in front of her would make her flight on time. Her attention paid off, and I had minutes to spare. It was a hectic day for the airport after substantial snowfall, and she still took the time and care to help me. She jumped in at my rescue like it was second nature. Thank you, Bertha. Work Location: ERMC Date: 1/12/2021 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: This was my first visit to EWR in a long time. Adam was very proactive and kind in offering assistance and making sure I knew where I was going. I applaud the Port Authority for having real, live, knowledgeable people like Adam at the ready to help travelers. It certainly made my trip a bit less stressful. Work Location: ERMC Date: 1/12/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful! Work Location: ERMC Date: 1/12/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Very respectful and helpful with giving directions Work Location: ERMC Date: 1/12/2021 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Afternoon, I would like mention about Mr M.Siddiqui services. I'm looking to get JFK Airport with public transportation but I don't know how to get there. Mr M.Siddiqui make it super easy for me. Just like that, he shows me on his tablet through map how I get there. Such a tremendous job! Work Location: ERMC Date: 1/12/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam provides helpful information to all passengers entering the Airtrain at EWR. His friendly demeanor is a welcoming change compared to other service providers at EWR or any other airport. Work Location: ERMC Date: 1/12/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam answer all my questions and got me to where is was going Work Location: ERMC Date: 1/12/21 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Best person i've ever known. I saw myself in problem for not having coins to buy a ticket bus and the lady tried to help in any way, even giving me coins from her pocket. I thank God i got across her leaving the airport. Work Location: ERMC Date: 1/12/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: I was looking for my mother who had arrived and was in wheelchair service. Angela went out of her way to help me locate her. Thanks Angela! Work Location: ERMC Date: 1/12/21 Employee: Darelen Hunter Airport: LaGuardia Airport Experience: I Flew from Atlanta to La Guardia Airport and needed assistance to get to JFK Airport via ground transportation. I was totally confused this was my first time traveling to La Guardia Airport. I saw DARLENE HUNTER (ERMC) and asked for her assistance to direct me how to reach JFK Airport without costing me alot out of pocket. Darlene gave me the precise information where to take the bus and connect to the AIR TRAIN into JFK. The information Darlene gave help me save at least $60. I am very grateful that i met her and would like to thank Darlene very much for the exceptional customer service she gave. Thank you! Regards, Owen Work Location: ERMC Date: 01/12/2021 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha greeted me as soon as I got the platform. She quickly provided me with the info for the Marriott shuttle location. She was pleasant and felt I got genuine help from her! Work Location: ERMC Date: 01/12/2021 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very helpful, friendly and welcoming. Work Location: ERMC Date: 01/11/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Wanted to let you know I always get excellent service from Adam Matrigali from ERMC at the P3 station. I travel through there weekly nd he is always clear and direct in his communication while being respectful and courteous. I appreciate how knowledgeable he is and helpful he has been to me and many others in his role. Glad he does what he does and more importantly how well he does it. Work Location: ERMC Date: 01/09/2021 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Mr. Rueda is such a nice person. He was really helpful when I needed to find the right terminal for my flight. Work Location: ABM Date: 01/07/2021 Employee: Adam Madrigali Airport: Newark Liberty International Airport Experience: Great guy - very helpful! Work Location: ERMC Date: 01/07/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful at the P3 train station in directing us to the riight terminal and helping my wife navigate the platform and boarding the train. He is personable and went out of his way to make our trip easier and more enjoyable Work Location: ERMC Date: 01/07/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I really appreciated having someone from the red jackets available at the air train. It was my first time flying into Newark and I almost got on the train and Adam was kind enough to stop me and make sure I knew exactly where to go. I think this is a great device to have in such a busy airport. Work Location: ERMC Date: 1/7/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Wanted to let you know I always get excellent service from Adam Matrigali from ERMC at the P3 station I travel through there weekly and he is always clear and direct in his communication while being respectful and courteous. I appreciate how knowledgeable he is and helpful he has been to me and many others in his role Glad he does what he does and more importantly, how well he does it Jeff Watson Work Location: ERMC Date: 01/06/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: My wife and I were traveling to EWR to catch a flight to Europe. Upon arrival at the P3 AirTrain station, Adam Matrigali was quick to assist us to understand how to get from the station to where we needed to go. Adam was personable and enjoyable to speak with. We appreciated his help and the positive image he provided for the Newark airport. Work Location: ERMC Date: 1/5/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela is exceptional. She is knowledgeable and was so helpful to me and my family. I was so impressed with her professionalism. It was a joy flying into LGA. Work Location: ERMC Date: 01/05/2021 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Being new to NYC, I was unsure of how to navigate. And when Muhammad saw me standing and being confused about where to go and how- and he approached me and helped me right away with where to get the buses and trains, how to get tickets etc. I had no issues afterwards! The help was timely and I got it without explicitly asking for it. Thank you Muhammad! Work Location: ERMC Date: 1/4/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I’m sorry it’s taken so long to comment. Luis was very friendly and helpful to not just myself, but others that were confused with navigating around LGA airport. I’d like to say the airport signage is easy to understand, but given that it takes two buses to get a rental vehicle, and for others that may be accessing other areas, Luis made it easy. It was an early morning and while a little frustrated at having to land at LGA the week of Christmas for work, I’m grateful for having someone who could direct me to the right place with a positive attitude. Thanks Luis! Work Location: ABM Date: 1/4/21 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: I was leaving LGA, and was having slight trouble finding my way to my bus. Luckily I found Muhammad and he was able to not only help me easily find my Bus, but also all the directions I needed to get to Jersey. Surprised at the service I received from this airport! Cheers! Work Location: ERMC Date: 1/4/21 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening,I do appreciate one your employee name M.Siddiqui who help me with the public transportation, and help me out with the Metro Card Machine, and give me directions in details Thanks M.Siddiqui Work Location: ERMC Date: 1/4/21 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Sorry im not sure what terminal it was,but I thankful to M.Siddiqui who right on spot to help me and others passengers as well as, he give me directions how to get my rent a car service but in details. Work Location: ERMC Date: 1/4/21 Employee: Jennifer Anthony Airport: Newark Liberty International Airport Experience: I Would like to acknowledge a exemplary employee who went above and beyond to help when I was going to visit my children for the holidays. I literally was in a panic attack because after I got off the air train I realized my backpack had slipped off my arm just as I was leaving the train, and knew it was right there on the floor and it pulled away. Your employee called the next stop and it was retrieved from a transit worker and I just had to go back and get it.The employee kept me from having to go home because everything was in my bag and I wouldn't have been able to go without it. She wouldn't take a tip for helping me, just saying that it was her job. I wanted to reward her. If there's a way I can please don't hesitate to contact me. Thank you... Work Location: ERMC Aviation Date: 1/4/21 Employee: Jennifer Anthony Airport: Newark Liberty International Airport Experience: Please acknowledge this employee for her excellent service during this crazy time. Work Location: ERMC Date: 1/4/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was extremely professional and enthusiastic. He helped my husband and I determine how to board the airtrain and EWR, which stop to get off at, how to transfer to the NJ Transit and gave instruction on how to arrive at our final destination in Manhattan. I believe the service he provided was invaluable. Work Location: ERMC Date: 1/4/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful and professional. He chatted with my wife and I as we waited for our AirTrain. He explained the services offered by the "Red Coats" - I believe it to be a very unique and valuable service. Work Location: ERMC Date: 1/4/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: My flight was canceled and I was forced to rebook on another airline. Unfortunately the other airline was located in a different terminal and I had a very limited amount of time to get there. Luis was my shuttle driver and extremely understanding and helpful. When I boarded the shuttle I was very stressed and had received very little assistance from the airline that canceled my flight. Luis calmed me down and got me to the terminal quickly and safely. Work Location: ABM Date: 1/4/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Very helpful !!! amazinggggg at her job !!!! Always positive!!!!! Work Location: ERMC Date: 1/4/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene Hunter was excellent and exceptional. She took time to help two of us/visitors at the same time... I can't complain! The service is so helpful for us as visitors! And, the airport is CLEANNNNN!!!! Great Job. Work Location: ERMC Date: 1/3/21 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening to everyone and have a blessing Christmas. There is no doubt if I said this is one of my best ever Christmas in my whole life just because one of your best and excellent employee name M.Siddiqui, for me he's such an angel. I feel unwell since I get in the plane, when I arrived Terminal B at baggage claim area I sit there and check my Sugar which is low that's way I feel weak all the time in my flight. When I was checking my sugar I hear 'Good Evening Miss do you need Any kind of Medical Attention?’ I can't explain in words how much I feel relief that someone is here to ask me if I need any medical attention. I am a diabetic patient, and I’m 79 year old lady, all I need that time someone stand my me, but M.Siddiqui ask me time by time ‘Miss please allow me to call his supervisor who call EMS right away’ but I already drink juice which help me to control my sugar. All the time he stand by me and he didn't forget his duties. Work Location: ERMC Date: 1/3/21 Employee: Vanessa Tejeda Airport: LaGuardia Airport Experience: Vanessa was extremely helpful the day when I got lost in LaGuardia airport. She help me with orientation and cab service. She was extremely helpful and friendly to me thank you Vanessa for excellent service Work Location: ERMC Date: 1/3/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Mr. Rueda was an angel when I was traveling alone on New Year’s Eve and on his shuttle bus. He made sure that I would know where to go, and when my bag kept falling when the shuttle kept turning, he was nice enough to come and fix it in a way that it was secure. Thank you very much for your excellent service and I hope that you soar a lot higher due to your kindness. Work Location: ABM Date: 1/3/21 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Very helpful. Easy to find and everything new! Work Location: ERMC Date: 1/3/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I was soo confused with all the constrction going on the terminal and this gentleman made sure i find my way to the right car rental terminal....also helped my girlfriend and i with our luggage...THUMBS UP! Work Location: ABM Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very kind and helpful when giving me air train directions Work Location: ERMC Date: 1/3/21 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Due to a technical issue our flight was canceled and we were at airport for 12 hours waiting for checking in the next flight. Darlene have been of a very good help all the time we were at airport. She assisted and helped with all possible means to make our work done easy. Very helpful and kind. Really appreciate all her efforts thorughout. Work Location: ERMC Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam gave me clear directions on how to take the air train and the stop I needed to get off at. I almost never stop and ask for directions but the travel process was much smoother having the instructions given to me without having to flag anyone down to ask! Work Location: ERMC Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: After having an unpleasant experience with my baggage being delayed, it was refreshing to get Adam’s courteous help getting to where I needed to go without encountering any more unpleasant experiences. Work Location: ERMC Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I actually remember Adam from my inbound flight into EWR as well as my outbound flight. I was concerned about the elevator not working due to my 50lb large bag. Adam was courteous, thoughtful and made sure I was safe getting onto the escalator. On both occasions he told me where I needed to go. He was friendly and kind. Traveling can be stressful, especially during coronavirus when you might not want to be traveling on an international flight, but have to. Sometimes you aren't thinking straight, feeling flustered. It's so helpful having someone guide you in the right direction, knowing exactly how many stops and answering any questions you might have. It's reassuring. I wish all airports had people like Adam. Wishing you all a healthy and happy 2021. Work Location: ERMC Date: 1/3/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I grabbed my bags, dazed and confused from a cross country flight and make my way up to the NJ Airtrain to get back to the city. Low and Behold by the good grace of god I step onto Platform A and am greeted by Adam - a lively east coast native that was thrilled to point me in the right direction. Not only was he helpful, but he was a great man also. The world would be a better place with more men like Adam in it, and I can rest knowing Platform A is in good hands. Work Location: ERMC Date: 1/2/21 Employee: Faizan Khan Airport: LaGuardia Airport Experience: I had a great airport experience the specialist saved me money to Newark airport with Carmel I am great full for your knowledable help sir thank you I was with my family happy newyear Work Location: ERMC Date: 1/2/21 Employee: Venessa Tejeda Airport: LaGuardia Airport Experience: Tuve un inconveniente con mi vuelo y me acerqué para pedir ayuda, Venessa me brindo todo su apoyo para poder llamar a los hoteles pero lastimosamente no había disponibilidad, quiero resaltar su amabilidad y preocupación por mi, estuvo muy pendiente todo el tiempo! Mil gracias!! I had a problem with my flight and I approached to ask for help, Venessa gave me all her support to be able to call the hotels but unfortunately there was no availability, I want to highlight his kindness and concern for me, he was very aware all the time! Thank you!! Work Location: ERMC Date: 1/2/21 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Tuve un inconveniente con mi vuelo y me acerqué para pedir ayuda y preguntar por algo de comer, Khan me brindo todo su apoyo para poder llamar a los hoteles pero lastimosamente no había disponibilidad, quiero resaltar su amabilidad y preocupación por mi, estuvo muy pendiente todo el tiempo! Mil gracias!! I had a problem with my flight and I approached to ask for help and ask for something to eat. Mr. Khan gave me all his support to be able to call the hotels but unfortunately there was no availability. I want to highlight his kindness and concern for me - he was very aware all the time! Thank you!! Work Location: ERMC Date: 1/2/21 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: Chidinma was very helpful with directions and very friendly as well. Work Location: ERMC Date: 1/1/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was just great. Very nice and let me know exactly when my stop was! 5/5! Would definitely recommend to a friend! Work Location: ABM Date: 1/1/21 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis RUEDA very polite man, made sure we followed social distancing and also gave me perfect instructions on where to go to catch my flight ! A true professional! Work Location: ABM Date: 1/1/21 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: He gave me very good information and cleared my doubts Work Location: ERMC Date: 1/1/21 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Maybe Umair Saeed could sense that I was Southerner needing a little direction to get on my way through the big city. He asked me did I need help and gave me clear direction that allowed me to get on my way. He was polite and accurate with his directions. Thank you! Work Location: ERMC Date: 1/1/21 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening, I arrive at LGA Airport on Christmas Eve. For the world is a happy Christmas Eve, but not for me. I lost my Aunt and I come here for her funeral. This time is difficult for me, and I forget my wallet in airplane. I have no idea where I’m going or what to do. I feel like lost, but then I hear a voice 'Sir are you feel okay?' The way he ask me I can't hold myself and tears comes in my eyes. He take me to the chair and ask me for a water and bring me a water bottle. The point I’m going to raise there are thousands of people who saw me at airport who work there but only one person ask me 'Sir are you feel okay' and he sees there is something wrong with me and take care of me and give me a water of bottle and also take care of my lost wallet situation, and give directions to my girlfriend who going to pick me up. M.Siddiqui, I have no words for you the way you help me that day. He is not doing costumer care services he is doing humanity services. Go Work Location: ERMC Date: 12/31/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene was a great help to me and others who were stranded overnight at LGA. She was invaluable in making sure that we knew where to go, how to stay comfortable and safe, and how to handle the situation. She found water for us and directed us to areas that we could get food too. At one point, she even gave me a menu for a restaurant that delivered food to the airport. I can't imagine how much more difficult this whole experience would have been without her help! Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She did good helping me around. Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: I don't know Experience: Was very helpful and kind Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She doing very good job! Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: I like her costume si! Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Very friendly and helpful Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Very patient with me and was of great help. Work Location: ERMC Date: 12/31/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening,Mr M.Siddiqui was very kind who help me with arrange a car service name Carmel where uber charges extremely high. I'm glad before I order uber I ask Mr M.Siddiqui who was helping other passengers soon as he noticed that im waiting for him he said 'Sir welcome to LGA Airport give me a few minutes I will be with you.' I like it the way he welcome me. He apologize me that I have to wait for him, i told him uber charge me to much what is my others opinions he asked me about public transportation but i said if any car service that would be more good. He take me the welcome center where he call car service Carmel which give very economical price, and I'm very much happy because i save 35 to 40 dollars. I'm very thankful and appreciated his services which was outstanding all the time i with him, even he didn't take a tip that make me more surprised and he give me his business card. I truly appreciate his services! Thanks! Regards, Fer Work Location: ERMC Date: 12/31/20 Employee: Syeda Sherif Airport: LaGuardia Airport Experience: Extremely helpful and pleasant attitude. Work Location: ERMC Date: 12/31/20 Employee: Syeda Sherif Airport: LaGuardia Airport Experience: Very delightful. I am a sucker for great customer service and Syeda has provided just that. Keep up the good work! Work Location: ERMC Date: 12/31/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: she is very helpful.and very nice for the customers. Work Location: ERMC Date: 12/31/20 Employee: Beatriz Filippelli Airport: Newark Liberty International Airport Experience: I have never met a more helpful concierge in the P-4 station of the Newark airport rail station. She went out of her way to ensure I knew where to go in NYC and the most efficient way to get there. Keep up the good work Beatriz! Work Location: ERMC Date: 12/30/20 Employee: Bertha Malasauez Airport: Newark Liberty International Airport Experience: I went to Terminal B by airtrain from the car rental station. There I recognized that I lost a little bag. I asked Bertha, if someone found it in the airtrain. She reached out to her colleagues and aso try to find it in one of the airtrains. Furthermore, she gave me the advise to go back to the car rental station and check if the bag is there. In the meanwhile she kept an eye if it was found in the airtrain. With her help, I found it and was able to get my flight in time. She was really kind and proactive. I appreaciated her help. Work Location: ERMC Date: 12/30/20 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: M. Anwar explained me everything how to get from de Airport to Manhattan, he was so gentleman and kind. He is a really good worker. Work Location: ERMC Date: 12/30/20 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Lauriston was extremely helpful in helping me figure out how to get to the train station. She was very patient as she helped me purchase a ticket and even walked me to the spot to take the bus. I was very thankful for her kind and clear instructions. Work Location: ERMC Date: 12/30/20 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: Very informative and personable Work Location: ERMC Date: 12/30/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very nice and got me a chair to sit in because my knee is severely injured Work Location: Unknown Date: 12/30/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I very much appreciated the personal service to help guide me to board my flight. I always find flying stressful and it’s super helpful to have personnel to guide you, confirm, and point you on the right direction. In this case, Adam was very friendly and helpful. Work Location: ERMC Date: 12/30/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Umair was very kind and quickly helped me find where my family was landing! Very appreciated! Work Location: ERMC Date: 12/30/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening, I’m an 84 year old lady and traveling by myself. I arrived LGA Airport, and my family was supposed to be already there but some how my family was getting late. But in the mean while one your humble employee becomes my family and treats me like a family member. He asks me how he can help me and provides me wheelchair to sit so I can wait for my family. He also helps my family to give them directions. I truly appreciate his services. He was such a humble person. God Bless him. Work Location: ERMC Date: 12/30/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: My English is not good enough to write but I try my best to explain how one of your excellent employees help us out. My cousin lost his passport at LGA Airport. We meet M.Siddiqui and we told him my cousin lost passport at LGA Airport. Mr Siddiqui take us to the welcome center phone and call Port Authority Police Department where he speak behalf on us and give them to all details. After a few minutes police confirmed they have my cousin passport and they want to come us Police office 137. M.Siddiqui give us directions and set GPS in phone. We are thankful to him with bottom of ours hearts. Without him its to much difficult for us but this amazing person make it esay for us. Thanks you so much Mr M.Siddiqui for your help! Work Location: ERMC Date: 12/30/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Afternoon,I have a connection flight with LGA Airport and I have one day stay to Explore City I never been here before, I visit welcome center where I meet Mr M.Siddiqui he proved that first impressions its the last impressions and he prove it by his skill by his services by his knowledge by his professional, perfect example of Costumer care services, he explains me so in details where should I go what should I see and where should I for eat and what restaurants,park, attractions, vessel,he give me excellent trip plan, it was such wonderful trip because of guidance of your best employee M.Siddiqui, Work Location: ERMC Date: 12/30/20 Employee: Jesusita Melo Airport: JFK International Airport Experience: Jesusita saved us. We had booked a private transportation to get to our hotel but they were not in our terminal. Not only did she explain everything for us but she also called the transportation for us and arranged our meeting so we got to our hotel without having to take a taxi or anything like that. Work Location: ERMC Date: 12/29/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Ms. Darlene Hunter was very professional, courteous and friendly with my daughter whom I was picking up from LGA. She exemplified in my view what courteous and professional service to clients/customers should look and feel like. All the best to you Ms. Darlene Hunter. I am Hiram Coffy, Gabbies's father. I'm sure you might have already forgotten. But we haven't! Happy Holiday Season! Work Location: ERMC Date: 12/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: I'm writing this note one your best employee name M.Siddiqui who such a amazing person who help me out find my family who going pick me up at Airport because of construction its a little bit confusion to get 2nd level but Mr M.Siddiqui give guidance to get terminal he was extremely patience and polite I really appreciate his efforts Work Location: ERMC Date: 12/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Afternoon everyone I was at baggage claim but realize I forgot my cellphone in aircraft, I saw M.Siddiqui who gives directions to different passengers i approach to him and tell him I forgot my cellphone in aircraft he just take me to the airline services office and tell them I forget my cellphone in aircraft with in 20min I have my cellphone, I would like to mention here M.Siddiqui very helpful person and very professional who know very well how to deal the situation with the panic person great job and he done my help with out taking tips Work Location: ERMC Date: 12/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening I'm very pleased to write about Mr M.Siddiqui who save my money with very professional way when I was taking unauthorized services but because his loud announcement i pay attention to his announcement and get the authoriz Taxi , I appreciate his job his work he doing wonderful job out there Work Location: ERMC Date: 12/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Morning I really thankful to ERMC company who Hired such a amazing employee name Mr M.Siddiqui who take our situation take as a his situation because im work as manager in my company and I know very well this is the one of best quality employees who take situation very seriously and focus, we missed our flight and we are looking hotels, Mr M.Siddiqui find a hotel for us which very economical and convenient for us we give up but he didn't, I really thankful and appreciated his services and his effort Work Location: ERMC Date: 12/29/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam as super helpful! He pointed me in the right direction after my flight to get to the NJ Transit. Thank you, Adam! Work Location: ERMC Date: 12/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening Mr M.Siddiqui was right on spot to give us directions where as we needed, we have a hotel reservation and we were waiting for a shuttle service to pick up us but we were waiting wrong spot until Mr M.Siddiqui come forward and ask for any information or help we were looking for, then Mr M.Siddiqui talk with Hotel help desk and find out we suppose to at one level up by door number 13 and were standing ground level he give us directions for upper level all the time he was very polite and helpful Work Location: ERMC Date: 12/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Afternoon I arrived at LGA Airport and I'm looking something very economical to way New Jersey , at welcome center M.Siddiqui welcome me else him nobody welcome me the way he do, and me how he can help me, he give public transportation option and give me directions in details with the help tablet at welcome center , awesome job and no doubt about his professionalism Work Location: ERMC Date: 12/29/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Super friendly and helpful! Work Location: ERMC Date: 12/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: This company should proud they have employees like M.Siddiqui who help me without taking tip , some how I need to canceled my trip and looking for rent a car but I never been this Airport before so I don't where I suppose to go for , but Mr M.Siddiqui make it esay for me by using his tablet and find very affordable service for me and give me directions in details he such a humble and Amazing person I have a great experience with him Work Location: ERMC Date: 12/29/20 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Ms. Lauriston took her time and went above and beyond to sho my husband and and I how to take the bus and the train. We are from Tampa and this was our first time in NY. She even went a live and beyond to walk us on the bus and tell a us what stop to exit on. She was very sweet and deserves a raise! Work Location: ERMC Date: 12/29/20 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: LaGuardia deserves a raise she was a huge help to my wife and I today. We wouldn't have been able to do it without her! Work Location: ERMC Date: 12/29/20 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: She was such a sweetheart who went above and beyond to insure me and my husband learned how to ride the bus in NY. We are from Tampa and this was our first time She went above and beyond to show us how to purchase a bus card as well as how to get in the bus and show the ticket. She even went on the bus with us to let us know what stop to take to her to our destination Work Location: ERMC Date: 12/29/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: As we arrived to New York City we were overwhelmed by the sheer magnitude of the airport and services offered to passengers. We could not figure out how to get a taxi or bus and Darlene immediately spotted us looking confused and approached and offered to help. Darlene helped us with obtaining transportation cards as well as giving us guidance on which buses and trains to get to our hotel safely. Had it not been for Darlene our trip would have surely started off on the wrong foot and we would probably still be looking for our hotel as I type this. Thank you Darlene. Work Location: ERMC Date: 12/28/20 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: I approached Mr. Anwar asking for some information, concerning the airport transportation, and he gave me not only the information I needed he guided me to the steps I was going to take!! Thanks to Mr. Anwar me and my safe made it so easy to our destination!! Work Location: ERMC Date: 12/28/20 Employee: Rose Marie Reyes Airport: LaGuardia Airport Experience: Rose Marie Reyes was awesome! She was kind and friendly while directing folks where they needed to to to get the appropriate ground transportation and other services they needed. It took my lift car service some time to pick me up, she even came back over to me to check in to make sure all was good, noting that I had been waiting some time. That was such a beautiful act of customer service! Work Location: ERMC Date: 12/27/20 Employee: Vanessa Tejeda Airport: LaGuardia Airport Experience: Vanessa. Was so helpful and could not do enough with my problem of my vehicle pick up.area and getting around to correct area she was working the luggage area I was so tired and confused she helped me so much with such sincere care went out of her way to go look for my pick up and avoiding me waiting in wrong area I have been working customer service now retired and no how special she is towards others I saw her go to others in the same kind way I truly don't remember my arrival date because I am now getting a chance to fill this out I originally asked for a phone to call her supervisor to say this but there was none I hope she hears about my comments. thank you also for allowing me to commend her Work Location: ERMC Date: 12/27/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: I was with my daughter and I could not contact my hotel and she resolved it so fast and also she payed special attention when the van came for us. She was so helpful, nice and sweet. Work Location: ERMC Date: 12/26/20 Employee: Jennifer Anthony Airport: Newark Liberty International Airport Experience: I arrived on airtram platform and jennifer quickly walked and asked where i was going and then directed me to the waiting tram and was nicely trying to get me onboard quickly to avoid missing it. Wheras i was too slow, i greatly appreciated her endevouring to help. I then watched her do the same for another family. Having her there is a very nice service for trvelers. Work Location: ERMC Date: 12/26/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very pleasant and helpful in assisting us getting to the hotel shuttle pickup area. Great service! Work Location: ERMC Date: 12/26/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was solicitous, helpful and a pleasure to talk to. Work Location: ERMC Date: 12/26/20 Employee: Umair Saeep Airport: LaGuardia Airport Experience: Umair was really helpful answering my many questions and gave me specific directions for the best way to get a ride from the airport! Work Location: ERMC Date: 12/26/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: He was highly helpful, noted my confused look and approached me with help! Made my experience that much better. LGA stands out for that reason! Work Location: ERMC Date: 12/26/20 Employee: Saeed Umair Airport: I don't know Experience: Very helpful I needed help finding my bags Work Location: ERMC Date: 12/25/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was extremely helpful in getting us to where we needed to go. I wish we had services like this back home in Portland. Work Location: ERMC Date: 12/24/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: I'm looking something very economical i ask M.Siddiqui he was very generic and with in 10min he explains me how get my destination by public transportation very good job Work Location: ERMC Date: 12/24/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Afternoon Because of yours best employee we save our money by the advice he given us , and the most part I like about his services he asked first are we in rush or no and are we tired and get our hotel right away that's very professional that before you give advice you know that your customers want , he give us public transportation advice and help as well as by Metro card ,we really appreciate Mr M.Siddiqui services was extremely extraordinary Work Location: ERMC Date: 12/24/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening, sometimes its really important how you explain the person, we arrived at LGA Airport and we ask our Airline services at baggage office how we get Rant a car i still remember that employee just said one sentence from one level down that's it , then we saw one gentleman make a loud announcement about directions i approach to him and asked him how I get Rant a car service the way he explained me I still remember all steps how I get there he explained me each step with directions " sir you take this elevator press 1 button and exit the building and stay by number 3 where you take All Terminal bus to get Terminal A where I see my Rant a car service " now that call customer care services thoes directions feed in my mind the way he explained me , very professional and knowledgeable person I truly appreciate his services Work Location: ERMC Date: 12/24/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Morning, i Don't really remember what terminal it was but I do remember this agent who help me with the situation I have that time and im very old citizen i have my hotel reservation in my email but I can't excise to wi fi , M.Siddiqui approach to me with save distance and ask me is there any way I can help you sir , I explain him i can't connect with wifi he help me out wifi connect and also talk with my hotel representative for location and for hotel shuttle service and give us directions where we take our hotel shuttle, I must say he was extremely patience and professional , when ever we visit LGA Airport we would like to see him again God bless him Work Location: ERMC Date: 12/24/20 Employee: Adam Matragali Airport: Newark Liberty International Airport Experience: Nice to be able to talk to a human being about how to get to my gate at an unfamiliar airport. Pointed me in the right direction and wished me “Happy Holidays” Made the transition from the rental car return area to the terminal a breeze. Did I mention I was able to talk to a human being? Thanks Adam, Happy Hollidays! Work Location: ERMC Date: 12/24/20 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: She provided a very polite and patient service. As a student first time enter to the US, I feel happy to treat like a real guest. Work Location: ERMC Date: 12/24/20 Employee: Steven Koffa Airport: Newark Liberty International Airport Experience: I arrived at Newark airport from Albania and was trying to purchase a train ticket from the Amtrak machine to Philadelphia with debit cards. The machine wouldn't accept either of my cards and didn't accept cash. Steven was very helpful with information, suggestions and even offered me to use his phone to call my bank because my phone didn't work in the USA. I was unaware that NJ transit had trains to Philadelphia. Steven suggested this option and the machine accepted cash. Steven guided me to the correct platform and gave me detailed instructions. I'm very thankful that Steven was there to help!!! A very grateful customer, Rich Work Location: ERMC Date: 12/24/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Umair was super friendly and and had a genuine smile on his face as he greeted a confused aul lad (me) - Gave me all the information I needed and we had a nice chat! Great guy from what I can tell - enthusiastic, empathetic and just a solid dude! You should be happy that you have him as an employee!! Work Location: ERMC Date: 12/23/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: I landed at Terminal D at LGA and per usual I was rushing towards the rider app pick up area to get home via Via and Angela took the time time grab my attention to let me know the pickup area was now RIGHT IN FRONT OF ME, thus preventing me from the long walk with luggage over to Terminal C. When she realized that I did not understand in my haste, she persisted oh so kindly and pointed out the pick up area RIGHT IN FRONT OF ME...thank you Angela for your extra EXTRA efforts to help me!!!! Work Location: ERMC Date: 12/23/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Mr. Matrigali is always a smiling and helpful face at the P3 station at Newark. I travel to the area frequently and he is ALWAYS friendly and helpful to passengers. He should be training your other staff. Work Location: ERMC Date: 12/23/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: I was flying in from MCO, I went down to baggage to catch a shuttle to national rent a car, she informed me they only go to terminal A she showed me how to get to terminal B to catch the "all terminal Bus" to A, and then get the Shuttle to National. She was very kind and helpful. Actually, she was assisting someone who did not speak English, so I waited. English is my primary language, however, I also speak some Spanish, so we had a very nice conversation. Highly recommend her. Work Location: ERMC Date: 12/23/20 Employee: Monroe Williams Airport: LaGuardia Airport Experience: Mr. Williams is a one in a million employee. He went out of his way to help me to use the MTA for travel into Manhattan. Never used public transport to the city before. Mr Williams clear instructions made it so easy and saved me $. He did all this in a pleasant and courteous manner. Give this gentleman a raise, he is so deserving. Thank you. Work Location: ERMC Date: 12/23/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very instrumental in getting me to my destination efficiently and timely. Work Location: ERMC Date: 12/23/20 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: Adam Matrigal was helpful, kind, and friendly. Great service. Work Location: ERMC Date: 12/23/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: I was picking up my son and Angela was so helpful. She immediately asked how could she help as soon as I entered the terminal. She directed e to the correct location to fine my son and identified the baggage pick up area for his flight She periodically checked in with me to see if I needed additional assistance. Work Location: ERMC Date: 12/23/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was super helpful as we tried to get to the ride share location from P3 after returning our rental car. He was very informative and made us feel confident that we could get to the right place quickly. Thanks,Adam! Work Location: ERMC Date: 12/23/20 Employee: Sophia Siddiqui Airport: LaGuardia Airport Experience: Very good work . Thank you for directing me to my correct terminal. Appreciate your help Work Location: ERMC Date: 12/23/20 Employee: Sophia Siddiqui Airport: LaGuardia Airport Experience: I was traveling from Delta when I was completely lost where to go for my uber and saw this young lady approaching me for help . She was very friendly and kind. Thanks a lot! Work Location: ERMC Date: 12/22/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful and polite. An asset to your organization! Work Location: ERMC Date: 12/22/20 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: Adam is the personification of a professional. He treated us with care and diligence to ensure we arrived at our proper destination on time. Work Location: ERMC Date: 12/22/20 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: I got help finding the air train Work Location: ERMC Date: 12/22/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis warmly welcomed me on the bus during a cold and busy airport travel day. He was generous amidst the hectic rush and calmly gave me information I was seeking. As a native New Yorker it is with pride that I nominate Mr. Rueda, because people like him make our city look real good. Work Location: ABM Date: 12/22/20 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: She was so nice! Very friendly help. Lovely staff you have. Work Location: ERMC Date: 12/22/20 Employee: Nabila Salhi Airport: Newark Liberty International Airport Experience: After the Austria Airline Landed, I had to get stuck with customs for 2 hrs after that I was looking for my check in bag and I couldn't located asked many personnel at the airport and they would give their opinion where should I look for my Bag , and then this fine nice lady from Morocco, Nabila Salhi, was very kind and asked me if I need help. She didn't hesitate to help me going up and down airport floors to get in touch with necessary personnel and find my bag. I definitely appreciate her help. Work Location: ERMC Date: 12/21/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was incredibly nice, helpful and caring. He helped us find our way through the confusing airport and guided us to our destination. Couldn’t have done it without him! Work Location: ABM Date: 12/21/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful with directions. Work Location: ERMC Date: 12/21/20 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: Adam was waiting at the top of the escalator, as we were going to the AirTrain on our way to Avis. he asked where we were heading, we said Avis, and he said take the train right there to P3. It's down the escalator and you your left. He made a busy hectic travel day so much better in a few seconds. Many thanks Adam! Wishing you and the entire team a Merry Christmas and Happy New Year,... thanks for all you do! - Shawn Work Location: ERMC Date: 12/21/20 Employee: Iesha walker Airport: Newark Liberty International Airport Experience: Iesha was helpful with directions for us and made sure we had it before we left the airtrain stop. Work Location: ERMC Date: 12/20/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: We were lost waiting for an Uber and he approached us and gave us the proper directions. Was very friendly, warmth and seemed like he cared for our wellbeing. He made sure we went the correct way before departing. Work Location: ERMC Date: 12/20/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Very professional and pleasant. Excellent service Work Location: ABM Date: 12/20/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: I work for Delta terminal D and every time I walk in to the building, Angela is always greeting everyone with a smile and enthusiasm she greets everyone coming or going. She is helpful, friendly and assists everyone that has a question or looks confused. Work Location: ERMC Date: 12/20/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful in making sure we got to where we wanted to go. Work Location: ERMC Date: 12/20/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Such a sweet, professional and determined young lady. Was extremely pleased with her costumer service. Work Location: ERMC Date: 12/20/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was super helpful and kind! She was proactive and asked me if I needed help as soon as she saw me. She answered all the questions I had concisely and precisely, giving me extra information about the route I was supposed to take and reassuring me about going to the correct terminal. It was late at night and she still approached with such a calm and reassuring tone. I have never been better assisted at an airport before. I highly recommend she is rewarded for her outstanding commitment to her job. Thank you! Work Location: ERMC Date: 12/19/20 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: This employee assisted me using his IPad to search the incoming flight and arrival time of my family member. I was given limited time at the loading/arrival pickup curb and he assisted me with time planning. Mr. Anwas reassured me the flight landed and passengers would be at the baggage claim area shortly. Thank you fir your kind assistance at Terminal C/D. Work Location: ERMC Date: 12/19/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Soon after we arrived at the ground transportation outlet, she has helped us to find the bus that would take us to our destination. Also helped us to buy Metro card that will be necessary in our travel Work Location: ERMC Date: 12/19/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She was very helpful and friendly. Provided with the useful information on arrival Work Location: ERMC Date: 12/19/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda Sharif was above and beyond by helping me to get to my final destination. If not for her I might still be there. I want to thank her for her dedication and help she gave me. Thank you and happy holidays - James Marr Work Location: ERMC Date: 12/19/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was a real surprise for us. We speak English, but is difficult for us to get help now with the masks. Luis immediately realized we were in troubles and offered your help to help us find out the car rental section. With the terminal one the current situation (under big renovation), Luis was a key for us to find the way home. Kind and funny. Work Location: ABM Date: 12/19/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: I had to pick up a child coming from Houston, Texas (Delta 1779). While arriving to Terminal D, the flight had already landed, and baggage sorted out. I was late and worried about the kid. Mr. Umair quickly felt my emotion, and then came towards me: "How can I help you Sir, he said". He then oriented me to the main desk. Unfortunately, the child wasn't there. I came back to him. He then advised me to go upstairs, with left and right direction. I found the child. While leaving the airport, he wish us good evening with a bright smiling. Work Location: ERMC Date: 12/18/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening I meet one of your best employee name M.Siddiqui such a helpful person and very professional Work Location: ERMC Date: 12/18/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Morning. Mr M.Siddiqui was very polite and knowledgeable and help me with Metro card and give me Multiple options which was very helpful for me. Work Location: ERMC Date: 12/18/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Very humble person , I arrived at LGA Airport, i have such a rough experience with my flight service , but when I meet M.Siddiqui he give me very wonderful services and help me out with my hotel reservation without taking tip Work Location: ERMC Date: 12/18/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Hi, We were traveling in large group. We were looking something very economical and Mr M.Siddiqui was the person who give us very good options and advice us for using public transportation which was very economical us. On behalf of my group and me very thankful to Mr M.Siddiqui, he was very professional and knowledgeable and polite. Work Location: ERMC Date: 12/18/20 Employee: Jussine Woodward Airport: Newark Liberty International Airport Experience: Jussine was not only helpful, but a delight to be around. When in the middle of a hectic travel day, a little bit of kindness goes a long way. She took the time to help me find which train I needed to be on, but also connected with me about our children. She really made my day! Work Location: ERMC Date: 12/18/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Morning, its very stressful traveling during this pandemic especially with family. Some how we missed our connection flight, and we were looking for one night stay hotel but me and my family never been here so everything is new for us but one of your best employee M.Siddiqui make us feel like home the way he welcome us with smile. He wear mask but we can see his smile by his eyes , he help us to make a reservation by touch tablet which was very good. I do appreciate his services and he was very professional with very good sense of humor, and he more surprised us when didn't take a tip and give his card. Work Location: ERMC Date: 12/18/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Hello , Good Evening I'm very thankful to one your best employee M.Siddiqui who help me with my lost phone at Terminal he make it very easy for me just one call to port authority police they ask for location and they bring my phone at welcome center, thanks you so much to him and I really appreciate it Work Location: ERMC Date: 12/18/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She did a great job guiding me to taxis and telling me what I could do in New York on my trip Work Location: ERMC Date: 12/18/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Very helpful and attentive Work Location: ERMC Date: 12/18/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: When I visited La Guardia Airport and had problems with delayed/lost luggage, Syeda Sharif was very friendly and helped me find the baggage office when my suitcase was delayed by the infamous Spirit Airlines . Thank you Syeda! Work Location: ERMC Date: 12/18/20 Employee: Syeda Sharif Airport: I don't know Experience: Did a great job, helping me ,very VERY helpful Work Location: ERMC Date: 12/18/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She was very helpful. And showed me to get home safely. Work Location: ERMC Date: 12/18/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Shyeda is most personable and professional and had shown willingness to help with all my concerns and questions. Work Location: ERMC Date: 12/18/20 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: Syeda has been really helpful Work Location: ERMC Date: 12/17/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: P3 station. Adam was helpful in getting me pointed back to the Newark Marriot during the snowstorm. He was friendly, approachable and knowlegable. Work Location: ERMC Date: 12/17/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very helpful to show me how to use the bus between terminals. She was so friendly and helpful and made my travel experience a little brighter! Work Location: ERMC Date: 12/17/20 Employee: Seda Sharif Airport: LaGuardia Airport Experience: She was Very helpful in helping and directing me towards the car service area Work Location: Security Date: 12/16/20 Employee: Thalia King Airport: Newark Liberty International Airport Experience: Arriving at the airport, I discovered there was an issue with my booking. Thalia was extraordinarily helpful in helping me identify how to resolve the issue. She contacted the airline at issue on my behalf. The assistance we received over the phone was disappointing and uninterested in a resolution. After accompanying me to find the ticketing agents for the airline, she helped me navigate both the airport itself and the disaster of having a flight booked at the wrong airport. Her patience and commitment to a positive outcome were truly admirable. She worked with her team to ensure other passengers would still have access to services her department provided while she assisted me, even as it took us to a different terminal. Newark Liberty is better for having team members like Thalia who lead by example with positivity and empathetic dedication. Work Location: ERMC Date: 12/16/20 Employee: Adam Madrigali Airport: Newark Liberty International Airport Experience: It's not very often that you get help in this city, Adam helped me out alot I usually fly but today my company pit me on a train. Adam was very knowledgeable about the airport and guided me to the train station. Ty for your help Adam! Work Location: ERMC Date: 12/16/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam Martigrali from ERMC was amazing, helpful and curious. He should be praised. Work Location: ERMC Date: 12/15/20 Employee: Ashok Kumar Airport: Newark Liberty International Airport Experience: Hello, My father is old and confused and was picking me up from the airport. My father parked in the wrong terminal and was very confused on where to find me. Ashok Helped my dad find me, I appreciate his services very much. Work Location: ERMC Date: 12/15/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Faizan was really patience and knowledgeable to assist me and my family in regards to getting a shuttle/ Uber to take us to our destination. His hospitality makes us very welcoming to NYC. Work Location: ERMC Date: 12/15/20 Employee: Rosita Nillaga Airport: LaGuardia Airport Experience: I had just arrived via JetBlue and was at baggage claim to grab my bag. When I tried to get a LYFT, the message said low availability. My wait was estimated at 45 minutes. Rosita offered to help by calling a car service who was there in 7 minutes and less than a LYFT. I was so thankful for the help. She was a real lifesaver! Work Location: ERMC Date: 12/15/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very pleasant and knowledgeable on airport Metrocard machine. She assisted multiple people from my flight Work Location: ERMC Date: 12/14/20 Employee: Ann Evans Spence Airport: Newark Liberty International Airport Experience: Miss Ann helped me find my way to platform C which made my day a lot less stressful. She was very nice and taught me a lot about how the different airlines buy seats on each others airplanes and such. Very interesting conversation. Thanks Ann and I hope to meet you soon again going through Newark! Have a great week and stay safe, Adam Work Location: ERMC Date: 12/14/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Khan did an excellent job in providing his service. I had a question and he offered his help for me and my family. Thank you. Work Location: ERMC Date: 12/14/20 Employee: Salhi Nabila Airport: Newark Liberty International Airport Experience: Salhi went above and beyond by giving me assistance with an issue concerning my luggage, that if not for her i would not have been able to resolve. Every airport needs more people so helpful and attentious to the dillemas of the weary traveler. Thank you for all that you do, and making this part of my journey one that I will most joyfully remember. Work Location: ERMC Date: 12/14/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: We were trying to find our way to the Marriott hotel on the airport premises after returning our rental car. Iesha was standing on the upper level for the air train and approached us asking if we needed help. She was amazing, she provided us with excellent guidance to get to the hotel in the quickest, safest manner. She must be an asset to your company, she was a huge help. Work Location: ERMC Date: 12/14/20 Employee: Anne Evans Spence Airport: Newark Liberty International Airport Experience: Anne made me feel relived and reasured that my situation was in the hands of a kind profissional by giving me assistance with an issue concerning my luggage, that if not for her i would not have been able to resolve. Every airport would be lucky to have such an entusiastic person as this one. Thank you for all that you do, and making this part of my journey one that I will most joyfully remember. Work Location: ERMC Date: 12/14/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Her presence is very welcoming, Angela is always ready and willing to greet and assist every customer that passes her. She is very engaging and always has a smile on her face. She is an excellent representation of what someone working for your company should be. I am happy to witness Angela work. She is most definitely an asset to the company. I worked for Delta Airlines at LaGuardia. Work Location: ERMC Date: 12/13/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Very good service!! Work Location: ABM Date: 12/13/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Awesome guy! Very friendly and helpful. Work Location: ERMC Date: 12/13/20 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: I had traveled through five countries in 24 hours, and Miss Darlene was such sweet person with a lot of knowledge of the city and her position. She was so helpful where every other airport I visited had no one around to assist. Thank you for being so awesome! Work Location: ERMC Date: 12/13/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I had a great pleasure of having Adam to help me to get to my destination he was an amazing customer service provider Work Location: ERMC Date: 12/13/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha was great. She communicated affective and efficiently. She made my commute so much smoother. Work Location: ERMC Date: 12/12/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I appreciate his service he was so nice, helpful, kind and cheerful. Thank you Luis- you're the best! Work Location: ABM Date: 12/12/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: he was a great helper to me and my family Work Location: ABM Date: 12/12/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: My boy Adam should be the president of the United States. This man is the best thing since sliced bread. keep up the good work, homie. Work Location: ERMC Date: 12/12/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela is amazing, super helpful and friendly! Work Location: ERMC Date: 12/11/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: So kind. The lady at LGA Terminal C was exceptionally kind to us. First time traveling in 2020 with my brother, and had no idea where to go at the airport. Until one of your representatives angela guided me to drop my bags and guided me to check in for my Delta flight to Miami. She was friendly and efficient and knowledgeable. And provided an impeccable service on my return to traveling. Work Location: ERMC Date: 12/11/20 Employee: Rico Soriano Airport: Newark Liberty International Airport Experience: In an incident at ATL, my smart phone was not functioning. On our arrival I was concerned and anxious about availability of Ground transportation. Your agent Rico Soriano (Badge# ERMC 31182) noticed I was looking for something, came up to me and asked about my problem. In discussing my problem with him, he gave my several options and looked up a car service that I suggested and got me in touch with them using his personal phone. After all the attention and help he had given me, he refused a gratuity. I would to thank Mr. Soriano for his help and professionalism. Work Location: ERMC Date: 12/11/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: very helpful caring attentive and nice bless you. you are awsome! Work Location: ERMC Date: 12/10/20 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: Bertha was ver helpful and was able to give me a few areas in NewYork to visit. She also explained to me the best places to take pictures and also gave me a brief idea of the transportation system. Work Location: ERMC Date: 12/10/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Your airport is a mess. Fortunately Angela was a great help trying to find our way to the rental car center. It’ll be nice when you get it done. Work Location: ERMC Date: 12/10/20 Employee: Rico Soriano Airport: Newark Liberty International Airport Experience: Mr. Rico Soriano ID EMNC31182. Was busy, setting up his working site. I was frustrated and had missed my flight for being at the wrong airport. He devoted to me his full attention and helped me resolve my problem. Work Location: ERMC Date: 12/9/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam, was courteous, respectful and nice. Gave precise details and directions for us to go our terminal from the P3 station. Excellent “Red coat” service! Work Location: ERMC Date: 12/9/20 Employee: Sophia Siddiqui Airport: LaGuardia Airport Experience: I want to write this for this wonderful lady I met at the airport when I was having issues finding my family She gave me clear directions and was very helpful and friendly .I am so pleased with her customer service Work Location: ERMC Date: 12/8/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Was picking up my mother and not sure where to go and she took the time to help me out Work Location: ERMC Date: 12/8/20 Employee: Monroe Williams Airport: LaGuardia Airport Experience: Mr. Williams was very pleasant and helped me in a very kind and professional way. I was lost due to the construction going on at the gate, but he offered his help and solved the problem right away. Thank you Monroe Williams for what you do. Work Location: ERMC Date: 12/7/20 Employee: Adam Madrigali Airport: Newark Liberty International Airport Experience: Adam pointed us in the right direction of the parking lot to pick up our car after our trip. But we really could have used his services on the front end of the trip becaus parking at Newark was so confusing! Thanks, Adam, for your service! Work Location: ERMC Date: 12/7/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I want to thank Mr. Adam Matrigali for his professional service in assisting me with directions while I was at EWR airport last week. His kind words and professionalism really made a huge difference in my perception of EWR airport. I had a long week but our brief conversation was the highlight of my day. Thank you Mr. Matrigali!!! Work Location: ERMC Date: 12/7/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: She was very helpful and I recommend her for whatever promotions received for excellent work Work Location: ERMC Date: 12/7/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was very welcoming and polite. Work Location: ERMC Date: 12/7/20 Employee: Abraham Millien Airport: LaGuardia Airport Experience: Mr. Millien who is a supervisor went above and beyond in helping my family coordinate with our rideshare driver to pick us up curbside. The driver wanted us to walk all the way to the rideshare pick up zone, but this was too far with all of our luggage and an infant + stroller, car seat, and all the baby gear. Mr. Millien offered to allow him to come pick us up in the departures area and assured the driver would not be penalized, easing the mind of our driver who was worried. Thanks to Mr. Millien, we were able to seamlessly load our family to the car without stress or hassle. Work Location: ERMC Date: 12/7/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha is incredible and very helpful very friendly Work Location: ERMC Date: 12/7/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Iesha on P3 went above and beyond .. she assisted me with my questions my family and her made a quick conversation while waiting for the train shuttle .. thanks Iesha ! :) Work Location: ERMC Date: 12/6/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: I returned my rental to Avis at 3:45am this morning. I was told by the Avis desk agent their shuttle service to the LGA shuttle pickup place doesn't start until 5am. I started to walk towards the LGA shuttle pick up area. I made it to Avis' exit where I saw a LGA shuttle heading my way. I flagged down the driver and he graciously stopped for me. I fully expected him to tell me he couldn't pick me up because I wasn't waiting at the designated pick up place. He allowed me to get on. I told him I appreciated him stopping and picking me up like he did. He kindly explained to me he shouldn't have stopped for me but he did because he had an almost empty bus and traffic was almost non-existent at that hour of the morning. I thanked him again for making an exception for me. Thank you, Luis Rueda! Work Location: ABM Date: 12/6/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: very presentable and very kind and helpful Work Location: ERMC Date: 12/6/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela was super helpful and so sweet! She even said she loved my pup. Great employee! Work Location: ERMC Date: 12/6/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful and provided detailed, concise instructions and helped me figure out how to get to my destination. Great, professional, and helpful employee! Work Location: ERMC Date: 12/6/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very courteous, helpful and kind. Such a pleasure talking to him while I waited for my train. Work Location: ERMC Date: 12/5/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: He went over and beyond is job to assist me when I left my key He politely assured with the return of the key to Avis Outstanding driver as well Custmer service was excellent Work Location: ABM Date: 12/5/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: He was safety conscious in regards to the wet floor on the all terminal bus. When we arrived near the old Marine Terminal he assisted me with my bags to board another bus. That was much appreciated thank Luis. Work Location: ABM Date: 12/5/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: She was very helpful in directing us as to where we needed to go. Work Location: ERMC Date: 12/5/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: It was my Very first time to New York’s Manhattan. My daughter and I were having difficulties trying to meet up with a close friend of hers which was coming in on American Airlines, we traveled with Delta Airlines. As we were headed to the doors Ms. Angela Nerbel appears out of nowhere like an Angels and gave us specific information as well as stood outside with us in order for us to receive the proper transportation. She went the extra mile to make sure we were all safe and acquainted with one another. She’s an amazing asset to the company and deserves a huge RAISE! God Bless Her and Happy Holidays. I pray I see her again when I return. Love Ms. Jenneice Kendrick of West Lafayette IN. Work Location: ERMC Date: 12/5/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Very helpful and kind Work Location: ERMC Date: 12/5/20 Employee: Adam Matricali Airport: Newark Liberty International Airport Experience: Very helpful to first timers connecting to AirTrain after landing Work Location: ERMC Date: 12/4/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Luis was very friendly and it was quite clear that he wanted nothing more than for his passengers to have the best experience possible while a LaGuardia. His kindness went a long way very early in the morning and I really appreciated it. Great job Luis! Work Location: ABM Date: 12/4/20 Employee: Theresa Casillo Airport: LaGuardia Airport Experience: Theresa was so helpful to me upon my arrival and first time at LGA. She made it so clear how to use the public transport system to get me where I needed to go. Thank you and God bless you Theresa! Work Location: ERMC Date: 12/4/20 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: KAVITA was exemplary and helped us tremendously with our taxi to get to jfk. She is one of the most sincere people I have ever met. She helped make sure we get our cars. And get to our destination. Thank you KAVITA Work Location: ERMC Date: 12/4/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: I did not know where the bus to car rentals was and Angela was very nice and helped me get to where I was going. LGA is pretty confusing right now and it was nice to have someone there to help. Work Location: ERMC Date: 12/3/20 Employee: Ann Evans-Spence Airport: Newark Liberty International Airport Experience: I was having a super bad day- I had missed my first train, I was left alone inside a major airport I'd never been to, I had to spend $100 extra on a ticket for the next train, I ran out of data, and I couldn't access Wifi to get to my ticket. Nothing I was trying to do to pull up my new ticket through email was working. I am young and this was my first time traveling alone, and I was afraid I would miss another train trying to figure out how to get my ticket. This lady saw that I was upset and trying to figure out what to do, and she came over and she asked what was wrong and if she could help me. At first I said I was okay, but she told me she'd noticed that I was having trouble and she wanted to help me in any way she could. I explained my situation, and she worked with another employee in the station to help me print a physical ticket even after my card didn't work in the machine. What an angel! I was about to cry, I was so relieved. Work Location: ERMC Date: 12/3/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Ms. Nerbel was a great at helping me navigate my away around the airport while under construction. She proactively recognized that I was clearly lost and gave me quick and accurate information. Work Location: ERMC Date: 12/3/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: A very big THANK YOU to Adam Matrigal!! After a long day of travel, his offer of help and direction was very much appreciated. We chatted for a while while I waited for the AirTrain. He shared terminal information, car rental information and even answered my questions regarding hotels. What an asset it is to have the "red coats" available to help visitors to the NYC area. Thank you! Work Location: ERMC Date: 12/3/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: ANgela was very helpful and knowledgeable about her job. she is an asset to the company Work Location: ERMC Date: 12/3/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: She is a sweetheart Work Location: ERMC Date: 12/3/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was a great and knowledgeable and greeted us with a warm smile. He pointed us in the right direction and had some friendly banter! Work Location: ERMC Date: 12/3/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: First time in New York was very helpful in helping me know where I needed to go Work Location: ERMC Date: 12/2/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Louis is very helpful in showing us exactly where to go to get to where we needed to be. He saw that I was confused and didn’t even wait for me to ask. When we stopped he pointed to the correct bus and there was a few there but he made sure to take the time to call me Through the crowd to get my attention and point to the right bus. He went the extra mile for us. How many people nowadays go to do that anymore. Work Location: ABM Date: 12/2/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Air train attendants are always very helpful anytime I fly! Work Location: ERMC Date: 12/2/20 Employee: Muhammad Anwad Airport: LaGuardia Airport Experience: I received excellent, thorough help from Muhammad while having just arrived in to NYC. He helped me get my bearings as well as point me in the direction of amenities I was in need of. Service with a smile and good help. Work Location: ERMC Date: 12/1/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Umair quickly recognized from my facial expression I needed help. He proactively asked if I needed help and provided the information I needed quickly and showed me exactly where I need to go. Work Location: ERMC Date: 12/1/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam approached us as we rode escalator up from Terminal B to the Air Train. He politely asked us where we were going and pointed us in the right direction. Adam was very courteous and professional along with having a smile on his face, which was of course covered by his mask. Work Location: ERMC Date: 12/1/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very kind and greeted every customer and helped direct their way and a very confusing airport. Thank you Adam! Work Location: ERMC Date: 12/1/20 Employee: Muhammed Anwar Airport: LaGuardia Airport Experience: Muhammed Anwar - from company ERMC A-LLC was extremely helpful got my family and me safe to our destination. He took the time to guide me and walked me in the right direction; also helped me with calling my shuttled and explained to me what to say. Excellent service from Mohammed Anwar. Work Location: ERMC Date: 12/1/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Asked Umair for directions to the car services area and he gave clear, concise directions. He was exceedingly polite and unobtrusive, I appreciate his help and wish him the best! Work Location: ERMC Date: 11/30/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I met Adam at the P3 station in EWR. His was extremely friendly and welcoming! It was only my second time using the AirTrain and I really appreciated his guidance and company while I waited for the train. He is a great guy! Work Location: ERMC Date: 11/30/20 Employee: Ann Evans-Spence Airport: Newark Liberty International Airport Experience: Ann is the best! She noticed that I was lost in the AirTran terminal, assisted me in purchasing my NJ Transit ticket to Hackensack, and was great conversation. Sheave my travel a much better experience!! She is very nice and made sure that I should feel safe and comfortable, and that the train service was very reliable! She is an excellent example of a person going above and beyond!! Work Location: ERMC Date: 11/29/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: He was very kind and very helpful by detailing instructions and directions. Work Location: ABM Date: 11/29/20 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemón Domingo was great help at our arrival to New York for the first time. He kindly helped us arrange for the most convenient transportation from the airport to our hotel. Work Location: ERMC Date: 11/29/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam greeted me with a genuine smile (it was hiding behind a mask, but I could still tell it was there!) and impeccable customer service. As soon as I came up the escalator from baggage claim to catch the Airtrain Adam was there to help guide me. He was very friendly and helpful in directing me as to what stop I would need to get off on to catch the NJ Transit to NY Penn. After traveling for work and being met with yet more new Covid restrictions it was pleasant to be met by a friendly face. Thanks Adam! Work Location: ERMC Date: 11/29/20 Employee: Umair Saeed Airport: LaGuardia Airport Experience: Mr. Saeed was extremely helpful and courteous. Work Location: ERMC Date: 11/29/20 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Muhammad helped us find what gate our daughter was at. He was pleasant, helpful and it never seemed like a burden to him even though we pulled him from his regular job duty. We felt he legitimately wanted to help us and he seemed to enjoy his work. Work Location: ERMC Date: 11/29/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful giving my girlfriend and I some instructions when we arrived at the AirTrain. Thanks a lot and keep up with the good work Adam! Work Location: ERMC Date: 11/29/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Last week I was traveling from LaGuardia Airport when I realize I forgot my passport and my wallet with my id in it, in my luggage which I already checked in and was freaking out. I was trying to figure out what to do when I saw this guy approaching me like a light of hope. He came and asked me what was wrong and I told him everything and he took me to the baggage office and was there with me this whole time until the guy came with my luggage. I tried giving him some tip which he refused to take and that's when he gave me this card with his name on it . I really wanna thank this guy for helping me throughout this whole process. I hope he's reading this compliment as he truly deserves this . Work Location: ERMC Date: 11/29/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: This was my first experience in the Newark Airport and I was lost. I was about to head down the wrong escalator and Adam made sure I was headed to the right place. After realizing I wasn’t, he gave me the directions I needed and was very professional. This is a very confusing airport and people like Adam are so important to have to direct people traffic and ensure people are getting to their flights on time. Thank you Adam. Work Location: ERMC Date: 11/29/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: I was lost in the air terminals and Iesha save my day provided me with the direction to get to my destination on time thanks Iesha. Work Location: ERMC Date: 11/28/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was extremely professional and courteous to all those passengers getting on and off the airtran at Newark airport. Wonderful energy and welcoming presence. Work Location: ERMC Date: 11/28/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful and informative. He helped me find my way into the city. He was very nice to meet. Work Location: ERMC Date: 11/28/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: He was very helpful providing personal service assisting with my 92 yr old mother in law. He was professional ,friendly and courteous. Work Location: ERMC Date: 11/28/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was very helpful providing directions Work Location: ERMC Date: 11/26/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: Great driver and very friendly. Great experience overall! Work Location: ABM Date: 11/26/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela Nerbal is an enthusiastic sweetheart who was very helpful and informative Work Location: ERMC Date: 11/26/20 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: Adam met us on the A Platform after coming back on our trip from Florida. Although I know how to navigate the AirTran system since I fly a lot, it was really nice to know there was a person there to help others who are not as familiar. I have been to many other countries around the world and hardly ever is there someone like Adam to assist a traveler who might be in some kind of distress. I could tell you a story about what happened to me in Japan but that would take more room than is allowed here. Suffice it to say I wish there had been someone like him to get me to my final destination. Work Location: ERMC Date: 11/26/20 Employee: Rosita Nillaga Airport: LaGuardia Airport Experience: The best experience with the lady Rosita Nillaga. Good costumer service in the welcome center in Terminal C. She helped me to find my backpack that I forgot at Terminal C. Work Location: ERMC Date: 11/26/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam has done a great work letting us know the appropriate information and we really appreciate his help. Work Location: ERMC Date: 11/26/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam had been a great support when finding my way to the airport and the right terminal. He made sure that all other people kept their social distance and finally had been asked to enter the AirTrain 'cabins' to feel safe and comfortable these days. Happy Thanksgiving! Work Location: ERMC Date: 11/25/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Morning. In this pandemic traveling are really headache and stressful especially when you are traveling with your family, but I can gladly say that one of your employees, M.Siddiqui, is such a very helpful person and very polite, very calm, and very welcoming. When I arrived at LGA Airport Terminal C, I was very busy. I asked same question to different Airport employee on how to get my rental car. Nobody could give me clear directions until I meet M.Siddiqui. He gave me very clear directions with step-by-step instructions. I really appreciated his help and was very thankful to him and his services. Port Authority hired a wonderful employee! Work Location: ERMC Date: 11/25/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Good Evening By mistake my uber driver drop us at arrival which was become a big problem for my mother because she is 80 year old woman and she need wheelchair. When I visited the airline baggage office, it was closed and no one was there. Mr Siddiqui came forward to help me out with the situation even though that wasn't his job - it was my Airlines responsibility. But he went above and beyond. He didn't take a tip and gave me his services card and i feel happy to write about his extraordinary services. Work Location: ERMC Date: 11/25/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Humble Amazing Sense of humor Warm welcoming Helpful person Very knowledgeable about Airport These all are qualities one of your employees M.Siddiqui it was such a pleasure to meet him and get his services Work Location: ERMC Date: 11/25/20 Employee: Anwar Muhammad Airport: LaGuardia Airport Experience: He was excellent at his job - thanks! Work Location: ERMC Date: 11/25/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam was super helpful and had a great attitude. Work Location: ERMC Date: 11/25/20 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Mohammed was very helpful to us and let us know we were waiting in the proper place for the flight that we were waiting for. He put our minds at ease. Work Location: ERMC Date: 11/24/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: I had a very short time to get to my next flight. Adam Matrigali was very helpful with directions through the airport. I was able to navagate quickly to my gate and make my flight. He took off a lot of the stress of traveling. Work Location: ERMC Date: 11/23/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Absolutely lovely. Very kind and knowledgeable Work Location: ERMC Date: 11/23/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: The driver was so helpful after my cab dropped me off at a different wrong terminal. Work Location: ABM Date: 11/23/20 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: Just want to take a moment out to shout out for this guy who was so helpful and kind when I was waiting for my car and he offered my mom a chair. He was there the whole time until our ride came. I really wanna take out time and thank him for his professionalism and his dedication of work!! Work Location: ERMC Date: 11/23/20 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: Adam was very informative and attentive Work Location: ERMC Date: 11/23/20 Employee: Muhammad Anwa Airport: LaGuardia Airport Experience: I was traveling to NY from Florida and was wearing a light sweater and sandals when I arrived. Muhammad was so kind and found a way to get me to my car in the most efficient way, so I wouldn’t be waiting outside freezing. He was so nice! Work Location: ERMC Date: 11/22/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: He is a very nice driver. The wait time was a bit long but I guess it was because it was 6am. Work Location: ABM Date: 11/22/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Great job! Very helpful staff! Work Location: ERMC Date: 11/22/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: The airport is very clean and the the staff is very friendly. Work Location: ERMC Date: 11/22/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: I can't complain! The service is so helpful for us as visitors! Work Location: ERMC Date: 11/22/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam gave our party guidance in the Newark AirTran P3 Station. He was super friendly and guided us to our destination, and even hung around to chat while we waited for the shuttle. Great guy!! Work Location: ERMC Date: 11/22/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Helped with Carmel car service. I liked it - very clean, nice, and fast Work Location: ERMC Date: 11/22/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Mr. Khan is very helpful with shuttles. Love the airport. Amazing water show! Work Location: ERMC Date: 11/22/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Great service and guidance! Work Location: ERMC Date: 11/22/20 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: In the rail link, Iesha, badge #6300527923 provided support for me to find the right place to go. This employee truly helped my traveling experience. Kudos to Iesha! Work Location: ERMC Date: 11/21/20 Employee: Luis Rueda Airport: LaGuardia Airport Experience: He was very kind and helpful with directions. Work Location: ABM Date: 11/21/20 Employee: Adam Matrigal Airport: Newark Liberty International Airport Experience: Adam was very helpful, kind and professional. Every person in a red coat that I have come in contact with since October 25, 2020 has been EXCELLENT! I have taken 6 flights to and from this airport and this team has never let me get lost. They are wonderful and I am very grateful! Work Location: ERMC Date: 11/21/20 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: He helped me navigate the transit in order to get home. His information was on point and helped me get to my destination fast and safely! Work Location: ERMC Date: 11/21/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: TENIA MUCHOS MESES SIN VENIR A NY . y hoy quede solprendida de el NUEVO AEROPUERTO GRANDE BELLO Y CON ESCULTURAS ME ENCANTO! I HAD MANY MONTHS WITHOUT COMING TO NY. and today I am amazed by the NEW BIG BEAUTIFUL AIRPORT AND I LOVE IT WITH SCULPTURES!