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Date: 8/2/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Augusta had a great personality and very
willing to help all that needed directions
Work Location: ERMC
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Date: 08/02/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: I can not explain it in words how much Ms.
Reyes helped me navigate how to get to the
JFK airport the most cost friendly way.
She also assisted me with how to get back
to Laguardia airport upon my departure
from Brooklyn at the end of the week. She
is knowledgeable, patient, and extremely
kind. Ms. Reyes was truly a blessing to me
because I do not know anything about NY
transit. Thank you Ms. Reyes and I wish
you peace and happiness!
Work Location: ERMC
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Date: 8/1/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste is super helpfu and kind. He took care of my luggages, brought me over to the lift and gave me nevigation.
Work Location: ERMC
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Date: 8/1/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Very quick and pleasant guy. Speedeng the
ticket processes really a lot! You should
keep that one
Work Location: ermc
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Date: 8/1/22
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Filemon was very patient, good natured although I was in a flap and persisted until he got me the information that I needed. Excellent
service.
Work Location: ERMC Aviation
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Date: 08/01/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Filemon was nice to call our shuttle company to find out how long it will take for the shuttle to arrived. While he was working until the
end of his shift, he made sure that me and my wife was okay and kept his attention on if our shuttle had arrived. He make sure that we
were in good hands. Filemon was polite and courteous to us. He made us feel welcome. I am vert thankful that he took his time to help
us.
Work Location: ERMC Aviation
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Date: 08/01/2022
Employee: Larry Moore
Airport: Newark Liberty International Airport
Experience: We, a family of five arrived at Newark airport from a European trip and had already been in passport control for about an hour. We were
halfway through the line and very worried we would miss our Amtrak train to Pennsylvania that was leaving in 40 minutes. I had noticed
Larry because earlier he greeted us with a hello. I went to him and told him the situation and he came back to me and said to follow
him. He took us to a special assistance line and I am writing this review on the train that Larry helped us catch. He’s a wonderful
employee. Thank you Larry from the Smith Family
Work Location: ERMC
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Date: 08/01/2022
Employee: Muhammad Anwar
Airport: LaGuardia Airport
Experience: Very nice guy always ready to help and standing alert for anyone with any needs
Work Location: ERMC
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Date: 7/31/22
Employee: Zareef Lateef
Airport: JFK International Airport
Experience: Zareef helped me so much when I arrived after a long journey from the UK into JFK. I had prebooked a shuttle transfer and I had real
troubles in getting my transfer, in total waiting over 3 hours for it. Zareef helped me and sorted the situation out making me feel very
welcome and looking after my bags when needing to go to the shop, restroom or make a call. A lovely man who went above and beyond
the call of duty when it was not his business at fault.
Work Location: ERMC
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Date: 7/31/22
Employee: Florecita Espin
Airport: Newark Liberty International Airport
Experience: She was extremely helpful when I was asking for direction! Very informative and patient.
Work Location: ERMC
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Date: 7/31/22
Employee: Luis E. Pinto
Airport: LaGuardia Airport
Experience: They helped me get my metro card and make sure I didn’t miss my bus! Very friendly and helpful! 5 star experiment for the first time
ever at LGA!
Work Location: ERMC
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Date: 07/31/2022
Employee: Daniel Bethel
Airport: LaGuardia Airport
Experience: Super friendly, nice and helpful.
Work Location: ABM Shuttle Bus Service
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Date: 7/31/22
Employee: Julia Morris
Airport: JFK International Airport
Experience: Hi,
I’d like to emphasize how thankful we are for the amazing support and continuous help of
Julia Moris and Joshua Diamond.
They went out of the box in a way we rarely see in order to help my elderly father who
doesn’t speak English at all to enter calmly into the US through terminal 4, JFK.
Thanks to their great and devoted support through the last couple of months my father
felt like a VIP when he landed at JFK. And we won piece of mind cause we knew he’ll be in
good caring hands.
We will never forget this experience.
Thanks a million!!!
Liat & Igal
And special huge thanks from Simon Elkayam
Work Location: JFKIAT
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Date: 7/31/22
Employee: Joshua Diamond
Airport: JFK International Airport
Experience: Hi,
I’d like to emphasize how thankful we are for the amazing support and continuous help of
Julia Moris and Joshua Diamond.
They went out of the box in a way we rarely see in order to help my elderly father who
doesn’t speak English at all to enter calmly into the US through terminal 4, JFK.
Thanks to their great and devoted support through the last couple of months my father
felt like a VIP when he landed at JFK. And we won piece of mind cause we knew he’ll be in
good caring hands.
We will never forget this experience.
Thanks a million!!!
Liat & Igal
And special huge thanks from Simon Elkayam??????
Work Location: JFKIAT
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|
Date: 07/31/2022
Employee: Georgia Walsh
Airport: JFK International Airport
Experience: Just wanted to take some time to mention Miss Walsh’s help. As a young girl travelling for the first time alone in the city, she was really
reassuring and explained every bus I had to take to my final destination and how to get to them. It feels good to get that help and
patience from someone when you’re really stressed. Have not said thank you enough to her so thought I would write this comment.
Thank you for your work, Georgia,
Sincerely
Jamie
Work Location: ERMC
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Date: 7/31/22
Employee: Georgia Walsh
Airport: JFK International Airport
Experience: She was really nice and helped us with our problem. We had no plan how to come to our hotel and she described where we need to
go, despite our bad English.
Work Location: ERMC
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Date: 07/30/2022
Employee: Tiara Boone
Airport: New York Stewart International Airport
Experience: Tiara was above and beyond with helping me. I got to the airport a lot earlier than my flight and she helped me with everywhere I
needed to go and recommendations for where I could eat before and after going through security. Thank you Tiara!
Work Location: ERMC
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Date: 07/30/2023
Employee: Michael Captain
Airport: Newark Liberty International Airport
Experience: Michael at united economy check in outside did everything right. He was the perfect start to our
trip. Courteous and calm under pressure. Bravo!!
Work Location: United Check In - OUTSIDE
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Date: 7/30/22
Employee: Anne Evans-Spence
Airport: Newark Liberty International Airport
Experience: Anne Spence is great at organizing lines and keeping flow running well at B terminal customs hall. She is very professional, firm
yet very kind and compassionate towards all her clientele. Her personality is so needed in that area, usually a very stressful,
tiring experience. She is a great employee but also a great first welcome to our beautiful country. Thank you
Work Location: PANYNJ
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Date: 07/30/2022
Employee: Karim Baro
Airport: JFK International Airport
Experience: Last weekend I traveled through JFK with several heavy pieces of luggage.
I had the pleasure of meeting Mr. Karim Baro who provided excellent customer service to resolve
my transit needs.
He exhibited the highest level of professionalism and assistance I have experienced in my 30+
years of airport travel.
He is a true asset and I hope SmarteCarte recognizes him.
Work Location: SmarteCarte
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Date:
Employee: Edith Gonzales
Airport: LaGuardia Airport
Experience: Ms. Gonzales is a great company team player, willing to train and provide assistance with customer service smile. happy to have her in our team.
Work Location: ABM Parking Services
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Date: 07/29/2022
Employee: Filemon Domingo
Airport: Newark Liberty International Airport
Experience: Great guy he helped us with public
transportation suggested with the best way to
get back. Thank you very much ??
Work Location: ERMC
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Date: 07/29/2022
Employee: Cynthia Nzeh
Airport: Newark Liberty International Airport
Experience: I needed assistance to troubleshoot purchasing a train ticket at Newark liberty tran station after a long flights from overseas. Cynthia
offered to help and assisted me by accompanying to a screen touch station and made sure I would complete correctly the purchase of
the ticket which for some reasons could not go through by using the web system. she then accompanied me to the train station
controller to receive further instructions on selecting the correct track (as the signs are very confusing). Ultimately, she went out of her
way to assist me timely as I only had a few minutes to spare and made sure I was taken care of. I was so impressed by her patience and
kindness that had to stop and compliment her as normally people are not that nice. If more people would be like her, the world would be
so much more pleasant.
Work Location: ermc
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Date: 07/29/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: I met Iesha as she was helping passengers book NJ Transit train tickets at the EWR Train station.
She went above my expectations by volunteering to book my train ticket so I would just have to
insert my credit card.
I found her extremely motivated and very friendly, and would like to commend her for that.
Work Location: ERMC
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Date:
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was friendly and saw I needed help with public transit so she showed me how to get from LGA to JFK on google maps and
explained every step! I was so grateful because public transportation in big cities can be overwhelming. Thank you Darlene
Work Location: Ermc
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Date: 07/28/2022
Employee: Manuel Landi
Airport: LaGuardia Airport
Experience: Mr. Landi of ABM Company (Badge # 11175912) was extremely helpful and provided useful,
professional and efficient service. During a difficult time for me he provided the assistance
that was needed and did it cheerfully and accurately. I thank him and thank you for engaging him
as an employee. You should be grateful, i certainly am!
Work Location: ABM
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Date:
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Went out of his way to help. Made experience seamless. Truly a great asset for your company. We need more people like him
Work Location: ERMc
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Date: 07/28/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was great and helped me through the maze of baggage claim and finding a taxi
Work Location: Ermc
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Date: 07/28/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was so pleasant and knowledgeable. She went out of her way to assist us!
Work Location: Ermc
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Date:
Employee: Glenda Bruton
Airport: LaGuardia Airport
Experience: Glenda provides great service, training employees and always goes above and beyond to assist everyone.
Work Location: ABM Parking Services
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Date: 7/28/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was an exceptional welcome ambassador; knowledgeable, patient, charming and unflappable.
Work Location: ERMC Aces
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Date: 07/28/2022
Employee: Georgia Walsh
Airport: JFK International Airport
Experience: She was extremely helpful providing directions to the Airtrain and very polite!
Work Location: ERMC/ACES
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Date: 7/28/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Thank you to Darlene Hunter and supervisor Georgette’s. Very good service for a large
party with wheelchair. LGA.
Faith Morrison
Work Location: ERMC
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Date: 7/28/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: She went out of her way to stop and help my mom and I figure out how to get to the subway from the airport. She wrote down what
subways to take to get where we wanted to go. She was very helpful and it was much appreciated.
Work Location: ERMC
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Date: 07/28/2022
Employee: Cathy Anne Mckenie
Airport: JFK International Airport
Experience: I’m a taxi ( yellow cab) driver and I lost my wallet and she found it and mailed it to my address with everything in it and when I met her
in person at the Airport to say thank you , she had an amazing smile and personality. May God bless her because such people are the
main reason we are alive.
Work Location: ABM TAXI
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Date: 07/27/2022
Employee: Indra Maywalall
Airport: JFK International Airport
Experience: Indra was great helping us getting a shuttle to Manhattan. She also
recommended some places to visit which we are looking forward to.
Work Location: ERMC
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Date: 07/27/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: A Lauriston was helpful finding the shuttle service to JFK
Work Location: ERMC
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Date: 07/27/2022
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: I nominate Virginia Moreno. I have known Virginia for a year while working side by side at the Welcome Center at Terminal 4 at JFK
Airport. Virginia is a pleasure to work with. She’s very professional, knowledgeable, friendly and helpful with all the passengers. She
always goes above and beyond in order to help get visitors whatever help they need. She is a total pleasure to work with.
Work Location: ERMC
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Date: 7/27/22
Employee: Patti Englert
Airport: I don't know
Experience: I would like to send a note along to the Port Authority to acknowledge one of your
employees for outstanding and exemplary service.
On July 25th, my 16-year-old daughter was flying back from an international trip through
Newark airport. Her group landed in Newark and then she had a new connection from Newark
to Dallas. The timing was tight (we knew that going into the travel itinerary) but we
were hopeful that she could get from her international flight and then re-checked in at
American in time.
I reached out to the customer service number at Newark and spoke with Patti. I asked for
help in clarifying the steps my daughter would have to go through as she left
immigration, got her bags, went through customs, and then had to get over to Terminal A.
Unexpectedly, Patti offered that she could meet my daughter when she got through customs
and help her transfer to the new terminal. This would save both time and headache. And it
would gave me peace of mind!
Work Location: Travelers Aid
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Date: 07/26/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I arrived on an international flight, my husband arrived at a different terminal on another international flight. We couldn’t communicate,
we didn’t know where each other was, Augusto helped me to connect to Wi-Fi, get in touch with my husband and gave me a meeting
place and a lot of reassurance! I was happy to meet this angel while being temporarily lost!
Work Location: ERMC
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Date: 07/26/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: My daughter and I were trying to figure out transportation and wasn’t sure how we could get from the airport to our hotel in Times
Square. Darlene approached us with a friendly welcoming smile and eagerness to assist. She helped us tremendously by explaining the
cost and helpful information. We were so thankful for her assistance. Thanks again Darlene for your loving kindness!
Work Location: ERMC
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Date: 7/26/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: I want to thank K Basant for assisting me with my transportation needs to get to JFK. He drew a
detailed map on how to take the bus (Q70), then take the E train, and finally the air tram to
JFK. In addition, he helped me obtain a Metro pass that I would need on my journey to JFK. I am
deeply impressed by his customer service abilities. My daughter will be going through the same
airport next weekend. I shared Mr. Basant's map with her.
Bravo Mr. Basant!
Karen
Work Location: ERMC
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Date: 07/26/22
Employee: Luis E Pink
Airport: LaGuardia Airport
Experience: This is my first visit to NYC and LaGuardia, I was a little lost on how to get the public transit bus into Manhattan and Luis approached
me to help. He helped me to buy a Metro Card and a ticket for the specific bus I needed to get, and also let me know when the next bus
was due to arrive so I knew how long I would be waiting. I’m really grateful to Luis for his help and for being so friendly - please pass
along my thanks to him!
Work Location: ERMC
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Date: 07/26/2022
Employee: Allan Pilgrim
Airport: JFK International Airport
Experience: He was very nice. Gave me a mask for my Uber ride. Extremely helpful and upbeat. What a terrific service.
Work Location: ERMC
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Date: 07/25/2022
Employee: Valerie Thompson
Airport: Newark Liberty International Airport
Experience: We arrived at Newark as a family of 5
including 3 young kids, and Valerie took
great care of us. She called for a minivan so
that we could accommodate car seats for all
of our young kids, and while we were waiting
in the summer heat she even made our little
ones smile! What a great way to begin our
East Coast visit; thank you Valerie for
making us feel right at home!
Work Location: ABM Taxi
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Date: 07/25/2022
Employee: Muhammad Anwar
Airport: LaGuardia Airport
Experience: I landed with my kids and had to get a Lyft . I realized I had no masks on me . I asked him if he knew where I can purchase some . He
grabbed a package out of his bag and gave me three new masks . He really saved me and was soo polite and helpful
Work Location: ERMC
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Date: 07/25/2022
Employee: Allan Pilgrim
Airport: JFK International Airport
Experience: Allan P was very helpful and friendly. Good job.
Work Location: ERMC
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Date: 07/25/2022
Employee: Mandy Dyal
Airport: JFK International Airport
Experience: We are beyond impressed with the staff at the terminal 1 who supported the Airfrance flight
AF0011 on 07/25/2022. Unfortunately, I dont have the last name of the person who helped us check-
in, but her first name is Mandy. She is a superstar. She is not only the best professional I've
ever met at the airport anywhere, she is also an amazing person. Her personality shines through
every action. We had a very complicated issue which she resolved by going above and beyond of her
call of duty. I honestly think we would not have made on the flight if we had met anyone
different. I have a photo where she is visible, if you'd like to know who exactly is this
stuperstar. The stressful situation for us was resolved by her and her supervisor with the smile,
kind attitude and persistent attention. I can not thank her enough. Thank you!
Work Location: AirFrance Check In
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Date: 7/25/22
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: Amazing staff I lost my phone Mr. Williams found it and secured my property until I was able to
return for pick-up, he was very professional
Work Location: ERMC
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Date: 07/25/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: We are extremely grateful for the help that Luis provided us when we arrived at LaGuardia in the middle of the night after a long day of
weather delays. After arriving at LGA, we got on the bus to take us to the subway, but we unwittingly got off the bus at the wrong stop.
Luis happened to be waiting to start his shift at that stop and offered us assistance without us asking him as he could tell we were
frustrated. He was a calm voice of reason and gave us detailed instructions on how to get to our destination. Thank you, Luis.
Work Location: MTA LGA
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Date: 7/25/2022
Employee: Manuel Landi
Airport: LaGuardia Airport
Experience: Great customer service @ Parking C
Work Location: ABM Parking Services
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Date: 7/25/2022
Employee: Gregory West
Airport: LaGuardia Airport
Experience: employee always willing to go above and beyond on customer service duties
Work Location: ABM Parking Services
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Date: 7/24/22
Employee: ZAREEF LATEEF
Airport: JFK International Airport
Experience: I would like to indicate the exceptional
service I received today at JFK Terminal 1's
Welcome Centre from Mr. ZAREEF LATEEF who
helped me with my air shuttle needs.
After arriving from Europe , exhausted he was
incredibly helpful, made great suggestions
and checked in on me regularly while I waited
for the shuttle to arrive.
It made my experience all the more enjoyable.
I am certain he is a fantastic asset to ERMC.
Kind regards,
Diana
Work Location: ERMC
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Date: 7/24/22
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Hello,
I just flew into JFK from Miami on Jet Blue and met your customer service rep Janie
Westfield in Terminal 5. What a pleasant and informative experience, Janie was thoughtful
and knowledgeable. She answered all of my questions about my upcoming layover, food court
options, and the Twa Hotel as well. She took her time and really helped me tremendously.
My hats off to Janie for doing a tremendous job.
Sincerely,
Ramiro Restrepo
Work Location: ERMC
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Date: 7/24/22
Employee: Zareef Lateef
Airport: JFK International Airport
Experience: To whom it may concern,
I would like to indicate the exceptional service I received today at JFK Terminal 1 from
Mr. ZAREEF LATEEF who helped me with my air shuttle needs.
After arriving from Europe , exhausted he was incredibly helpful, made great suggestions
and checked in on me regularly while I waited for the shuttle to arrive.
It made my experience all the more enjoyable.
I am certain he is a fantastic asset to We Soar Higher.
Kind regards,
Diana
Work Location: ERMC
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Date: 07/23/2022
Employee: Filemón Domingo
Airport: LaGuardia Airport
Experience: Filemon Domingo was extremely helpful, he
assisted me with transportation to JFK
Airport..So very much appreciated .
Work Location: ERMC Aviation
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Date: 07/23/2022
Employee: Joella Lupe-Grant
Airport: JFK International Airport
Experience: I would like to say a big thank you to Joella again for helping me today. I drove in from Virginia to drop off my mom at JFK Airport. I had
to be in Terminal 5 but I ended up in the wrong terminal - Terminal 8.
I got lost and was a little frustrated. I saw Joella and asked for her help. She was able to give me instructions on how to get to Terminal
5 by using the AirTrain (which I’d never done before). She was very nice and patient with me. I was able to get there and back with no
issues.
Work Location: ERMC
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Date: 07/23/2022
Employee: Jesusita Melo
Airport: JFK International Airport
Experience: Excellent attention by your lovely
employee named jesusita... she helps us
to contact with our transfer.. it was
very important.. very nice friendly and
responsable person that offer her help..
other persons dont do
Work Location: ERMC
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Date: 07/23/2022
Employee: Jesusita Melo
Airport: JFK International Airport
Experience: The Jesusita attention was exceptional..
she is cute frindly and very very
professional.. love his job!!! We had a
serious prblem with shuttle and she came
to attend us in spanish and solve it
quickly!! Other persons didnt attend us
well
Work Location: ERMC
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Date: 7/23/22
Employee: Elizabeth Perry
Airport: JFK International Airport
Experience: TO Whom It May Concern
I am 72 and I was traveling with one large suitcase, one big carton , plus a carry-on, a
lot to handle alone . I was transiting from a West Palm flight on Delta to a Swiss
international airlines flight en route to Geneva, Switzerland. I looked for a porter
but couldn't find one. I saw Ms Perry and she explained that I needed to change terminals
and how to get there. I asked for a porter to help me bring my belongings from Terminal 2
to Terminal 1. Ms Perry then told me about the carts and how to get to Terminal 1. When I
loaded the cart and passed her on my way, she noticed the enormous difficulty I had in
pushing it. It turned out that the cart was defective. Ms Perry then went to two
different places before she could find me a free replacement (this took 10 minutes each
at least) ,she kindly indicated how best to stack my cases so they wouldn't fall and
brought me to the place in the street I needed to cross to get to the walkway.
Work Location: ERMC
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Date: 07/23/2022
Employee: Sarie Pilgrim
Airport: JFK International Airport
Experience: Ms. Pilgrim was very helpful and
provided information on getting to my
destination. She even spoke my native
language. Très bien.
Work Location: ERMC
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Date: 07/23/2022
Employee: Filemón Domingo
Airport: LaGuardia Airport
Experience: Mr Filemon Domingo was so polite, very calm and very patient on handling our inquiries. He also
suggested ways to save money by using the public transportation system that MTA have. He also
gave us the unlimited MTA card/ticket for us to load. He was a very nice gentleman and seems to
know a lot about the airport and New York.
Work Location: ERMC
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Date: 7/22/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: K. BASANT WAS EXTREMELY HELPFUL. HE WENT
ANOVE AND BEYOND TO EXPLAIN THINGS TO US
AND POINT OUT OUR BUS. HE GAVE US
INFORMATION TO HELP US THROUGHOUT OR STAY.
LAGUARDIA AIRPORT IS MUCH IMPROVED!
Work Location: ERMC
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Date: 07/22/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha is very kind and helpful. She helped me
with finding the best route to my destination
and the required tickets.
Work Location: ERMC
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|
Date: 7/22/22
Employee: Elizabeth Perry
Airport: JFK International Airport
Experience: I am 72 and I was traveling with one large suitcase, one big carton , plus a carry-on, a lot to handle alone . I was transiting from a West
Palm flight on Delta to a Swiss international airlines flight en route to Geneva, Switzerland. I looked for a porter but couldn't find one. I
saw Ms Perry and she explained that I needed to change terminals and how to get there. I asked for a porter to help me bring my
belongings from Terminal 2 to Terminal 1. Ms Perry then told me about the carts and how to get to Terminal 1. When I loaded the cart and
passed her on my way, she noticed the enormous difficulty I had in pushing it. It turned out that the cart was defective. Ms Perry then
went to two different places before she could find me a free replacement (this took 10 minutes each at least) ,she kindly indicated how
best to stack my cases so they wouldn't fall and brought me to the place in the street I needed to cross to get to the walkway leading to
Terminal 1.
Work Location: Ermc
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Date: 07/22/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Filemon provided the best help we needed to find the right transportation to NY downtown and also guided me on how to purchase the
Metrocard. Very nice person and polite.
Work Location: ERMC Aviation
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Date: 07/21/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I forgot my mask, and I needed one for my Uber ride. Darlene kindly gave me a package of masks so I could get an Uber to my
destination. She was very friendly and helpful. Thanks Darlene!
Work Location: ERMC
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Date: 07/21/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: I just wanted to say how wonderful my experience at LGA was because of this individual. My flight was canceled and I was stuck in NYC
with 2 little girls not knowing the city at all and not knowing we would be stuck until 10pm…this gentleman was so kind and went out of
his way to help us. He helped me find where our hotel was and helped me download Uber, order a car, showed me what to look for and
how to use it. He even helped us locate our Uber and gave us masks! He was amazing! Curbed my anxiety in a very frustrating time and
eased me so much. Thank you!!!
Work Location: ERMC
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Date: 7/21/22
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: I am a frequent business traveler who has not been to LGA since March 2020, so I must
start this email with the renovations are amazing and I am looking forward to the final
stages. On July 6th, I left my personal cell phone in the woman’s bathroom and I did not notice
until I was about to get into a taxi cab outside of LGA.
Upon walking back into LGA, I was greeted by Monroe Williams of ERMC in Terminal C.
He immediately asked me if he could be of assistance in which I explained my situation.
Without delay he whisked me to the Delta Lost Baggage claim area.
We were told by the Delta employee it is most likely lost and good luck.
This response was not acceptable to Monroe and he took me to the ticket counter and
grabbed the attention of another Delta employee.
While the next Delta employee was trying to figure out how to handle the matter, an LGA
employee came over and showed me my luggage. Impossible without Mr. William's help!
Work Location: ERMC
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Date: 07/21/2022
Employee: Anwar Muhammad
Airport: LaGuardia Airport
Experience: Anwar was very helpful! We had Trouble finding our shuttle and we were running late and could've
had to pay a late fee if he hadn't guided us to the location of our shuttle. Very big help!
Work Location: ERMC
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Date: 07/21/2022
Employee: Michael Doorn
Airport: JFK International Airport
Experience: I forgot my cell phone in the taxi I used to reach JFK from Mid Town. I was in an international
trip and I came to know about this loss of phone only 10 minutes after I was dropped. I
contacted the Taxi Dispatch crew at Terminal 8 -Mr. Subodh Bafna and he was extremely helpful
in trying to contact the taxi company to locate the driver to get the phone back. His efforts
along with the help of Mr. Michael Doorn could get my phone back in the airport the same
evening. Mr. Michael Doorn received the phone from the taxi company at 9.15 pm and, since my
departure flight was already getting ready for take off ,Michael and Subodh were kind enough to
contact my father in Virginia and arranged to send the phone to him as per my request. Michael
took the step to send the phone on Priority mail and informed my father the updates. My father
received the phone today (7/25/22) and making arrangements to get to me soon. I appreciate the
exemplary service of Michael Doorn.
Work Location: ABM Taxi
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Date: 07/21/2022
Employee: Nuby Babu
Airport: Newark Liberty International Airport
Experience: I met General Manager Nuby on my travel back from Newjersey ,A week before i was in
Terminal and was wrongfully charged for some items which i have not received. He helped
me and my family with a good dine in experience at Park Restaurant and also went above
and beyond to reach out concerned department and got my wrongful charges refunded. Very
Helpful and outstanding service.
Work Location: Park Restaurant
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Date: 07/20/2022
Employee: Trisha Farchana
Airport: LaGuardia Airport
Experience: She was very helpful in resolving my parking difficulties. Came promptly to help when the machine
wouldn't read my card. Polite and friendly.
Work Location: ABM Parking
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Date: 7/19/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: She was very helpful, this was my
first time in New York. She gave great
help and guidance. Excellent Customer
Service.
Work Location: ERMC
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Date: 07/19/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was kind, smiling and very helpful, he informed me in seconds where my train was leaving from and also helped me with the
ticket purchase. Thanks!
Work Location: ERMC
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Date: 07/19/2022
Employee: Shannon Murray
Airport: New York Stewart International Airport
Experience: Shannon was super helpful. Luggage carousel was stuck for an hour & she was there with a smile to greet us & ask us if we were there
for the bus & she helped us figure out how to pay & also helped when the first bus was overcrowded. She was a highlight of our
arduous travels!
Work Location: ERMC
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Date: 07/19/2022
Employee: Takima Coombs
Airport: LaGuardia Airport
Experience: She was so friendly and helpful! Is a great employee and I got great service!
Work Location: ABM Taxi
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Date: 07/19/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: We were having one of the worst days till we met Darlene! At the Detroit airport security held me up so long for being handicapped they
had to hold to plane for us. It made all the staff rude. The flight was rough. When we landed, part of my wheelchair was busted off and missing. We get down to the baggage claim area, where our angel in disguise was literally waiting for us and
we didn’t even know it. In baggage claim, they lost my bag with all my clothes, Medical equipment and medication in it. I had just left
the hospital 18 hours before this to come to New York. We walked over to the Welcome area, Darlene saw me start to cry and she came
right to us. She helped us navigate the lost baggage process. After, we had no clue how the taxi system worked. She helped us look up
our hotel and get transportation.
Work Location: ERMC
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Date: 07/19/22
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: Tagwantie Rivera was at the welcome desk when I came into to terminal 8. My flight was canceled, and I was so scared because I am not from
this area, I traveled from Philadelphia to get to JFK to catch this American Airlines flight. When my anxiety began to succumb me. Tagwantie
reassured me that she can help me find a place to stay for the night as well as transportation, as I am very unfamiliar with Queens. She
proceeded to help me book a reservation for a hotel in the city and directed me to a yellow taxi, as that was my choice of transportation. I was
very scared I would've been stranded in the airport that night. And part of that was because i have anxiety. However, Tagwantie gave me water
and asked me about nut allergies before giving me nuts to snack on. She said it was do distract the brain to bring my anxiety to a controlled level.
She helped me on breathing techniques and focusing my attention to one thing so that i would be able to calm down.
Work Location: ERMC
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Date: 7/19/2022
Employee: Sandra Emile
Airport: Newark Liberty International Airport
Experience: Sandra was extremely helpful. She was attentive and made sure I understood everything before sending me on my way.
Work Location: ERMC
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Date: 7/19/22
Employee: Candido Cepeda
Airport: Newark Liberty International Airport
Experience: This employee provided exceptional service on July 18th in the evening. He provided great
instructions and was very kind and polite.
Thanks
Kim Carter
Work Location: ERMC
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Date: 7/19/22
Employee: Michael Carey
Airport: JFK International Airport
Experience: Dear Sir/Madam,
My name is Monique Okoro, I live in the Republic of Ireland. Yesterday, I, my husband and
my daughter flew in from Dublin to JFK Airport.
We arrived with Aer Lingus EI 105. We are here in New York for the first time on holidays
for three weeks.
I am writing to express our gratitude of a great customer service that we received from
one of your employees Mr. Mitchel Carey who works for GRMC in Terminal 5 location.
As this is our first time coming into New York so you can expect that we don’t know how
to find our way to our destination which is New Rochelle.
While we were just contemplating and confused on how to find our way, just all of a
sudden, came an angel, Mr. Mitchel Carey. I believe he must have noticed we were in a
confused state, with our luggages, that were much.
To cut the long story short, Mr. Carey took his time to make some telephone calls with
his own phone to different taxi cab providers and found us a ride.
Work Location: ERMC
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Date: 7/19/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I cannot say enough about how helpful Mr. Auguste was last week. I was truly weary from travel and had no idea what, where or how to
purchase a ticket for the train to get home. Not only did Mr. Auguste notice I was in need of assistance, he did not give up after I had
thought I missed my train. With less than four minutes to spare he helped me secure a ticket and escorted me to the train! The most
extraordinary thing was that he carried my luggage down a million stairs and got me on the train with no time to spare! I am so grateful
for his kindness! My only regret is that I had nothing to give him but this message and many blessings!
Thank you N. Auguste you are an angel!!!
Work Location: ER MC
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Date: 7/19/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I cannot say enough about how helpful Mr. Auguste was last week. I was truly weary from travel and had no idea what, where or how to
purchase a ticket for the train to get home. Not only did Mr. Auguste notice I was in need of assistance, he did not give up after I had
thought I missed my train. With less than four minutes to spare he helped me secure a ticket and escorted me to the train! The most
extraordinary thing was that he carried my luggage down a million stairs and got me on the train with no time to spare! I am so grateful
for his kindness! My only regret is that I had nothing to give him but this message and many blessings!
Thank you N. Auguste you are an angel!!!
Work Location: ER MC
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Date: 7/18/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Our first trip to NYC. We didn’t know what to expect or how to get around. We were feeling really lost n baggage claim. Mr Basant
spotted us and explained everything! He took us to the Metropass kiosk and taught us how to use it. We had such a great experience
using the buses and subway. It was a great way to start our trip.
Work Location: ERMC aviation
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Date: 07/17/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa saw me traveling alone with my baby and hands full and she went out of her way to take me to the front of the taxi line and
help me get service. So appreciative!
Work Location: ERMC
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Date: 07/16/2022
Employee: Edwin Palacios
Airport: Newark Liberty International Airport
Experience: I had a layover in Newark yesterday and stopped quickly into the Tumi luggage store as my personalized luggage tag had torn from my
favorite suitcase. I asked employee Edwin Palacios what the process was to get it replaced, expecting to take care of it when I was
back home. He asked me a few questions, stepped into the back room, and came out a couple of minutes later with a personally
embossed luggage tas that he affixed to my suitcase.
Traveling through a crowded airport filled with busy and often frustrated people can be less than pleasant. Having someone take the
step above and beyond and create a “wow” experience can change your entire outlook.
Thanks and kudos to Edwin!
John
Work Location: Tumi
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Date: O7/15/2022
Employee: Kyna Napolitano
Airport: LaGuardia Airport
Experience: First time visitors to the
USA from Australia, arrived
at LaGuardia with details of
pre-booked vehicle transfer
which required us to ring the
driver upon arrival. With no
U.S. mobile phone had no way
to ring driver. Kyna
provided fabulous and
friendly assistance and
assisted us to contact our
driver. Kyna was so helpful
and she is a wonderful first
point of contact for visitors
to the United States.
Work Location: LaGuardia Airport
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Date: 07/15/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha quickly recognized my need for
assitance and swiftly guided me
through the purchasing process in
which I had previously had
difficulties.
Work Location: ERMC
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Date: 7/15/22
Employee: Andrea Toth
Airport: Newark Liberty International Airport
Experience: He helped and accompanied us because we
did not know the language well. She was
very nice and she courteous perfect
service. Thank you
Work Location: ERMC
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Date: 7/15/22
Employee: Jenell McKenzie
Airport: I don't know
Experience: I apologize, it has been a minute. The lingering seed of exceptional service has not left
me.
The service my brother and I received from Ms. Mckenzie was exceptional. I simply wanted
to make note, thank you.
S baye
Tacoma wa
Work Location: ERMC
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Date: 7/15/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: My wife and I were traveling to the area and needed guidance to get to the Rental cars from our Terminal. Mrs. Mercado was present
and gave us the directions we required to locate our destination. We appreciated her spirit while she offered us directions.
Work Location: ERMC
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Date: 7/14/22
Employee: Syeda Sharif
Airport: Newark Liberty International Airport
Experience: came to the wrong terminal and got help
Work Location: ERMC
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Date: 7/14/22
Employee: Somnath Ghimire
Airport: LaGuardia Airport
Experience: We flew in from California and we were trying to find the best and cost efficient way to get to our hotel in Times Square. Somnath was the best
help!! He told us about the free bus that can get us close to a subway station where we would only have to take 1 train from there. He also let us
know the basics on taking the subway and was a big help during our stay there. He took his time and his instructions were very clear! Thanks so
much! we were lucky that you helped us!!
Work Location: ERMC
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Date: 7/14/22
Employee: Linda Thomas (6441099C20)
Airport: JFK International Airport
Experience: I arrived at JFK on American Airlines from London without a connecting ticket to Boston
due to incompatible timing arrangements. I needed to arrange a connecting flight from
some airline to get to Boston. I am a USA veteran and wheelchair bound. Linda Thomas met
me at the gate and I told her my story. She knew exactly what to do and rushed me to a
ticket agent who handles such cases. We luckily found a flight on Jet Blue which was at
another terminal and we had precious little time after ticketing to make the flight.
Linda took charge and we arrive just in a nick of time and moved me right up to the
front and told the attendant that "that this veteran needs to be on this flight and she
assured me that I was not going to miss it...and further said, "Not on my watch anyway!"
I didn't and I never ever would have made it had it not been for Linda's tenacity and
knowledge of her job. She deserves my highest compliments and please note this in her personal profile
Work Location: PaxAssist
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Date: 07/14/2022
Employee: Tameeka Simpson
Airport: JFK International Airport
Experience: Wow! Tameeka instantly stood out to me as I was walking to the terminal. She was standing outside T2 with such a warm welcoming
smile and the perfect personality to compliment it. As I approached her I watched her greet each and every person that walked by,
passengers and employees. I was taken back by her friendliness and that is something that comes far and few in between in NY in my
humble experience. She is truly one of a kind and should be recognized! She should teach some others how to engage better with
customers. This woman is a jewel! As a frequent flyer I am in airports around the world each month and never had the experience I had
today with Tameeka. Please recognize her for her hard work and genuine spirit!
Work Location: ERMC
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Date: 7/14/2022
Employee: Pelagia Morales
Airport: LaGuardia Airport
Experience: I was lost in the terminals when I was trying to find my gate and I have high anxiety when
boarding. Pelagia must've noticed how I was feeling and that I was confused when she approached
me to check if I was ok. I let her know my situation and she reassured me that I was in good
hands. She asked me for my boarding pass and helped guide me to my gate, she made sure that I
felt confident with my choice of the airport.
Work Location: PROSAGUR
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Date: 7/13/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was super helpful. Thank you
Syeda for helping us when we arrived
at the Airport. Best of luck to what
ever may come your way Syeda.
Work Location: ERMC
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Date: 7/13/22
Employee: Maradely Saaredre
Airport: New York Stewart International Airport
Experience: Very sweet and heiped me with baggage out of terminal to car so impressed with this help
for i have a walking problem
Work Location: ermc
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Date: 7/19/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Helped our family for over 3 hours. Excellent work!
Work Location: ERMC
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Date: 07/12/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I flew in from Detroit Michigan and she
helped me out tremendously telling me what
direction to go and what to look for.
Great customer service
Work Location: ERMC
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Date: 07/12/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I was by myself trying to figure out which ticket to buy to go to New York City. He helped me not only with just my ticket purchase but
told me exact directions on how to get to my destination from there.
Work Location: ERMC
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Date: 07/12/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: He helped me find a room and
transportation after flight was
cancelled. Thanks so much I was
exhausted.
Work Location: ERMC - Aviation
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Date: 07/12/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant went out of his way to help secure transportation to our hotel. If it
weren't for him we would have slept in the terminal.
Work Location: ERMC
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Date: 07/12/2022
Employee: Rosemarie Reyes
Airport: I don't know
Experience: First let me apologize for my tardiness in
sending this praise. Rosemarie is a fierce
advocate for this tourist! La Guardia is a
busy place, but Rosemarie was so
personable and stayed by my side with such
extraordinary patience that made her a
standout employee. When Go Airlink was
taking two hours and giving me the run
around about when they will arrive, she
took no nonsense from them. She got on the
phone with them and called them out for
their constant going back on their words.
As a result, they arrived while she was
still on the phone with dispatch. She is
definitely someone I want in my corner.
That advocacy for the passenger is what
all employees should strive to have. God
bless her, and please may she be
recognized and rewarded for her amazing
advocacy.
Work Location: ERMC
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Date: 7/12/2022
Employee: Michael Remy
Airport: Newark Liberty International Airport
Experience: I was flying home after a weekend visit with my hubby who had work in the city but my flight was canceled. I had to take the Amtrak
back to NYC and I did not know how to navigate getting from the airport shuttle to the Amtrak station to the subway, etc. Michael
jumped in and not only helped me get the tickets I needed but explained the route I would need to get back to the hotel and gave me a
subway pass with a couple extra dollars on it that somebody had given him. He was very kind to this Midwestern gal who didn’t know
the public transit system and he went above and beyond with a cheerful attitude! Thank you!!
PS. He gave me his card so I could write a review but it was a little hard to read his last name… I hope I got it right!
Work Location: ERMC
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Date: 07/11/2022
Employee: Andrea Toth
Airport: Newark Liberty International Airport
Experience: Andrea was a gem to talk to while I was waiting for my lost bag to arrive at terminal C air train station. She was very knowledgeable
about the trains arrival times and and she was clear on telling everybody which terminal they needed to go for their flight. I also found
out that she had picked up a double that day for a sick coworker even though it seem like she had just started her shift. With airport
employees shortages we need more people like Andrea! Thanks so much for the help!
Work Location: ERMC
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Date: 07/11/2022
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: I was looking for a transportation desk to sign up for the Go Airlink shuttle and was told to use the phone at the Welcome Center.
Then Go Airlink Shuttle didn’t respond well, made me wait for almost an hour. While waiting, she gave me an advice to call them again if
I can get fully refund. Then I called them and told me another driver is coming within 10min to pick me up. But never showed up. She’s
been so kind and care what to do. I’ll call them and ask for refund again because I’ve been waiting for an hour… She was so helpful and
I felt safe. I really appreciate her service!
Work Location: ERMC
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Date: 07/11/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda was amazing! I arrived at the station and wanted to take an earlier Amtrak train instead of up waiting for five hours at the station.
She literally grabbed my bag, ran me to the machine, told me which buttons to push, and carried my suitcase down the escalator while
she kept yelling at me to hurry up. We made the train just in time and she saved me five hours of sitting in the train station. This was
excellent customer service that I so appreciated. I think she should win any awards that you were able to give her!
Work Location: ERMC
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Date: 07/11/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda was great! She knew by my face I needed direction and offered assistance. She was delightful and obviously likes her job. Give
that girl a raise!
Work Location: ERMC
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Date: 7/10/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: As first time visitors to New York, we were clueless about getting to Penn Station. Nilda Mercado told us what would happen and that
there would be others along the way to help us. She was right. Very reassuring.
Work Location: ERMC
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Date: 7/10/22
Employee: Sebongile Ziyambe
Airport: Newark Liberty International Airport
Experience: I was in Terminal A but needed to go to C. I got on the escalator with my suitcase and
hand luggage. The suitcase fell backwards and I did as well, Sebongile stopped the
escalator and helped me get up. I am a almost 83 year old woman, I was really shaken,
she then went with me on the air train to Terminal C and even helped me check in my
luggage.
She went out of her way to help me and I was so grateful for her kindness and
thoughtfulness and I think she needs to be rewarded for her kindness and consideration.
Thank you.
Work Location: ERMC
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Date: 7/9/22
Employee: Michael Carey
Airport: JFK International Airport
Experience: Good morning,
My name is Antoni Martí from Barcelona. Me and My family are tourists. At terminal 7 in
JFK airport we were helped by mister M. Carey. He was extremely kind and we really
appreciated his service.
Best regards,
Antoni Martí
Work Location: ERMC
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Date: 07/08/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Great service
Work Location: Ermc
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Date: 07/08/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: My 14-year-old daughter and I had just come off a flight from Los Angeles California. We were trying to get from Newark liberty Station
to Penn Station in New York City. Because our flight was delayed, we were afraid we wouldn't make the train on time and that was a big
deal because we had tickets to a our first ever Broadway show. August quickly helped us find new tickets quickly and helped carry our
baggage through to get us onto the train before it left. We owe him a great deal of thanks. I tried to tip him, but he refused my tip. He
had a wonderful smile and a great personality and we will be forever grateful for his service!
Work Location: ERMC
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Date: 07/07/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Hi I just want to see what good service I had this morning
from this young lady I asked him to know where I'm going to
give me for size Direction and the person who come to pick me
up will be able to get me and she's very very friendly and
professional
Work Location: ERMC
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Date: 07/07/2022
Employee: Wanda Danielle
Airport: Newark Liberty International Airport
Experience: I was struggling to find help re-book my familys plane tickets when our flight had gotten cancelled due to the SAS strike. After
searching for help during a long period I found Wanda who reached out and helped me get in contact with the SAS customer service
via telephone. After 1,5hours I got help from SAS, and they got my family new tickets to go home the following day.
Words can not describe how grateful I was in that difficult and stressful situation! Wanda, you made a big difference!
Work Location: Travelers aid
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Date: 7/7/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Hi!
Today morning I arrived from Detroit and came to the MTA Bus Stop at LaGuardia Airport
(C-Terminal) One of your employees by name Ms. Darlene Hunter assisted/helped me when I
enquired about Bus Q48 to Flushing Main St. information and it’s timings at
C Terminal. She is very Kind, helpful and Well informed with MTA Information.
My sincere appreciation and Thanks to her.
Sincerely,
Shivakumar S.
Work Location: ERMC
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Date: 07/07/2022
Employee: Naja McCain
Airport: Newark Liberty International Airport
Experience: She was just the nicest person to my dad. She helped
him find the james patterns book & even spoke
louder, when she realized he was hard of hearing. My
dad joked & said that's what happens when you get
old. She smile wide & told him he wasn't old but
wise & young at heart. The smile on my dad's face.
Work Location: Hudson Bookstore
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Date: 07/07/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: She gave me info to transfer to terminal A. She took me where the shuttle was at the airport and I finally took a breath again. Thanks!!
Work Location: Airport
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Date: 07/06/2022
Employee: Sharon McDuffie-Pagan
Airport: Newark Liberty International Airport
Experience: I had left my wallet on the plane and had exited the terminal. I didn’t realize I had left the wallet on the plane until I was ready to pay for
parking. I rushed back to the terminal and ran up to the security check to ask my options. They suggested going to the United counter,
but as it was 12:30am, the counter was closed so I went to the baggage desk for United where the staff, lack luster, made an excuse
that there is nothing they can do and passed on the information of EWR customer service. It happen to be a blessing as Sharon guided
us through the correct steps and help reach out to United operations to rally appropriate help. Thanks to her efforts they found the
wallet and delivered to us. I am grateful to Sharon for helping us in a stressful time and going above and beyond to help us.
Thank you Sharon!
Work Location: ERMC
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Date: 7/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was very helpful I need to pick up someone over at
the Delta area and she explained in detail how to get the
bus over there and how easy it was to be able to pick her
up thank you
Work Location: ERMC
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Date: 07/06/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was greeted right away and very helpful Direction and she
helped me maneuver through iPhone apps -awesome service!
thank you
Work Location: ermc
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Date: 07/06/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Hello Sharif was very helpful I was waiting for my
passengers she approached me ask me what flight and asked
also let me know where I needed to wait she's very
helpful and very kind
Work Location: ERMC
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Date: 07/06/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was very good at giving out directions and very
about and confident about giving directions which helped
me get home
Work Location: ERMC
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Date: 07/06/2022
Employee: Urszula Iwaniuk
Airport: Newark Liberty International Airport
Experience: We were on our way to our hotel in NYC. Urszula was extremely
helpful. She guided us and helped to purchase tickets online
Work Location: ERMC
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Date: 7/6/22
Employee: Michelle Welch
Airport: I don't know
Experience: M Welch was incredible! Couldn’t be more helpful. She is an asset to any company!
Work Location: ERMC
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Date: 7/6/22
Employee: Lorraine Smth
Airport: JFK International Airport
Experience: Lorraine took care of me finding my ride into the city. I was to take a shuttle but kept getting different messages as where to meet this
shuttle. She went outside walked along the area at an extremely busy congested time to find my driver.
She was kind , helpful and I think she should be recognized for her excellent service. When arriving in a unfamiliar place it’s nice to
have an advocate.
Thank you Lorraine.
Work Location: ERMC
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Date: 07/06/2022
Employee: Gary Elliot
Airport: JFK International Airport
Experience: Mr Elliot was extremely courteous and helpful. I needed to go the car rental and he gave me the best directions there is no way i could
have gotten lost . Thank you Mr Elliot .
Work Location: Alstom
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Date: 07/06/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Excellent customer
Superior knowledge of alternative transportation by bus to Metro North location at 125th street in Manhattan
Work Location: ERMC
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Date: 07/06/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: We were rushing to catch a train that would take us from the Newark Airport AirTrain into NYC.
The NJ Transit train was just about to arrive. Auguste Noel saw us hurrying from the AirTrain,
each pulling a wheeled weekender bag. At the top of a long flight of steps we were forced to
stop. In our 70's we do not run down stairs, especially while carrying luggage. Auguste ran
over, grabbed our bags and ran down the stairs with us right behind. We just caught the train.
Auguste was our hero. Thank you Auguste!
Work Location: ERMC
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Date: 7/6/22
Employee: Stacia Cameron
Airport: LaGuardia Airport
Experience: Hello,
I had to share an experience that I had on the morning of July 6, 2022.
I am a frequent business traveler who has not been to LGA since March 2020, so I must
start this email with the renovations are amazing and I am looking forward to the final
stages.
On July 6th, I left my personal cell phone in the woman’s bathroom and I did not notice
until I was about to get into a taxi cab outside of LGA.
Upon walking back into LGA, I was greeted by Monroe Williams of ERMC in Terminal C.
He immediately asked me if he could be of assistance in which I explained my situation.
Without delay he whisked me to the Delta Lost Baggage claim area.
We were told by the Delta employee it is most likely lost and good luck.
This response was not acceptable to Monroe and he took me to the ticket counter and
grabbed the attention of another Delta employee.
While the next Delta employee was trying to figure out how to handle the matter, an LGA
employ
Work Location: Delta
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Date: 07/05/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I first got to the airport I was very confused but Sharif
helped me a lot and I am happy and I will know how to get to
my hotel now
Work Location: ermc
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Date: 07/05/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Very helpful navigating payment difficulties with European payment cards at Newark train terminal.
Work Location: ERMC
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Date: 07/05/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: My wife and I are moving to West Africa and had a ton of suitcases and our infant. Syeda helped us get to the taxi line and a taxi that
would accommodate all our things. Thank you so much, I was really struggling there until she stepped in!
Work Location: ERMC
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Date: 07/05/2022
Employee: Maria Samaniego
Airport: LaGuardia Airport
Experience: I dropped my cell phone on my way out to pick up a hotel taxi. I was unaware until I got
into the shuttle and couldn't find it. Once the driver dropped passengers off at the
hotel, I jumped on the next departing bus to the airport. I went back into the terminal
and tried to retrace my steps. I asked Maria and she told me that she noticed it and
picked it up once we left. She gave it to the Port Authority for safe keeping. Once they
were radioed, Maria escorted me to a meeting place upstairs to meet the officer and
retrieve my phone. She was very thoughtful and took the time to help me. I really
appreciated her. She is an example of the customer service that seems to be dying with
the advent of automated services.
Work Location: ERMC
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Date: 07/05/22
Employee: Arlene Hernandez
Airport: Newark Liberty International Airport
Experience: Arlene is an excellent customer service
employee. She was kind and very patient with
us giving directions on how to get from the
airport to Amtrack. Her style is gracious and
welcoming. Outstanding experience! You are
fortunate to have her as a staff member!
Work Location: ERMC
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Date: 7/5/22
Employee: Andrea Toth
Airport: Newark Liberty International Airport
Experience: In a flight from Mexico City, other passenger took my luggage by mistake once we arrived to the
Newark airport, I was very scare once I didn't find my luggage in the airplane and the Office
Rice and Andrea Toth helped me very friendly and efficiently to find it, they don't leave alone
until my luggage was with me again. it was a night flight so I was very worried about the
situation but fortunately these exceptional persons crossed on my way and help me to get a great
memory of my first flight to the Newark airport, Thank you so much!
Work Location: ERMC
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Date: 07/04/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: service was very good the lady helped me figure
out how to get them Manhattan by public bus or
taking a taxi
Work Location: ermc
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Date: 07/04/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful thank you she did a great job
getting us to where we need to be
Work Location: ermc
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Date: 07/04/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Yeah she was extremely helpful she told us
where to go got a good restaurants to get
downtown so I appreciate it
Work Location: ermc
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Date: 07/04/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sorry for so nice I landed in LaGuardia and
she's helping me get to JFK she's super super
sweet to me and very very helpful I totally
recommend her
Work Location: ERMC
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Date: 07/04/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: So kind and aware of our needs traveling with a baby. Made us feel welcome and comfortable. Our son also loved him!
Work Location: ERMC
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Date: 07/04/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I'm really satisfied with the service thank you it was so
helpful so well coming thank you so much
Work Location: ERMC
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Date: 7/4/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was extremely helpful in getting me in the right direction, as well as helping me get an earlier train, saving me several hours.
He did all this with a smile on his face and being very personable.
Work Location: ERMC
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Date: 07/04/2022
Employee: LORRAINE SMITH
Airport: JFK International Airport
Experience: lORRAINE WAS SO NICE TO ME AND MY SON . WE CAME IN WITH ALL OUR LUGGAGES TRYING TO HEAD TO
NEWARK AIRPORT.SHE HELPED ME TO CALL FOR SHUTTLE , LATER SHE GAVE US SOME SUPPLY TO TAKE CARE OF
OURSELVES BECAUSE WE HAVE 12HRS WAIT TIME BEFORE OUR FLIGHT. SHE ALSO HELPED ME TO GO TO THE TAXI
AREA AND GAVE US SOME MASKS. I REALLY APPRECIATE HER HELP, WITHOUT HER I MAY NOT BE ABLE TO DO IT
BY MYSELF THANK YOU SO MUCH LORRAINE.
Work Location: ERMC
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Date: 07/04/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene went out of her way to help me with directions. It is such a pleasure to have an
unexpected experience when someone is so pleasant and helpful!
Work Location: ERMC
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: we were provided with a very good service.
Very clear and detailed information.
Work Location: ERMC
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful with directions, polite,
knowledgeable
Work Location: ERMC
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful thank you oh
she's waiting with me to help me get the
shuttle bus
Work Location: ERMC
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Fantastic customer service and enjoy
to travel here
Work Location: ERMC
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful. Directed us where we needed
right away
Work Location: ermc
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was very friendly and helpful
she helped us with a smile thank you so
much
Work Location: ermc
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was great. Very helpful kind and
funny. Made our landing in NYC very
welcoming
Work Location: ERMC
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was very very helpful she was very
nice and told her where to go so we're not
lost have a great day
Work Location: ermc
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: It was very helpful we got on the right
track and feel confident we're going to get
to where we need to go thank you
Work Location: ERMC
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Hi Sharif was amazing to give me
instructions using the queue 70 bus to get
to Broadway we were lost and she helped me
find it on my phone now I feel like I'm
going to get exactly where I need to go
thank you so much
Work Location: ermc
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I received excellent customer service today
thank you I was helped very efficiently and
I love the service
Work Location: ERMC
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very help ful and I and nice
Work Location: ERMC
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Extremely helpful and polite thank you ,
I would come back to her for help anytime
Work Location: ermc
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very good customer service very helpful
and helped me to get to my bus
Work Location: ERMC
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was speaking with Sharif and she helped
me get to the LaGuardia Plaza Hotel very
quickly she was able to answer all of my
questions very nicely and I appreciated her
service
Work Location: ermc
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Date: 07/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I had excellent service I needed to go
to terminal C to Terminal B I was help by
sharif .
Work Location: ermc
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Date: 07/03/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Janie went above and beyond in helping us find our way home. After a very difficult journey from Tirana Albania, through London
Heathrow that included a missed connection, and stressful hours trying to get on standby to JFK, we had been traveling 40 hours as a
family with two children and an 85-year-old grandmother. We needed to make our way back home to Washington DC. There were no
rental carsAvailable large enough to accommodate our group of 5 plus luggage. Janie spent well over an hour with us calling many
different transportation services to try and find the best and safest way to get to Washington DC. She eventually found an excellent
driver with a very comfortable van. We will always be grateful to her for the tremendous service she gave us. Thank you so much Janie
for taking the extra time and care to making sure we got home safe and sound!
Work Location: ERMC Aviation
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Date: 07/02/2022
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: They were very helpful with helping me find the bus I'm
trying to get on to
Work Location: ermc
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Date: 07/02/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was very kind and very helpful and I was so glad
she was here to help me
Work Location: ERMC
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Date: 07/02/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Really great service and I received all the information
needed
Work Location: ermc
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Date: 07/02/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Kind and actually very helpful
Work Location: ERMC
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Date: 07/02/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great service thank you
Work Location: ermc
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Date: 07/02/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Super helpful okay sounds good
Work Location: ermc
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Date: 07/02/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: The lady was very great and told us where to go to get on
the shuttle for the vehicle rental
Work Location: ERMC
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Date: 07/02/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was very polite and helpful today it was a very
good too good
Work Location: ERMC
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Date: 07/02/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Hi I was very confused I didn't know what route to take
she was very helpful and she helped redirect us with the
fastest route back to where we're supposed to go
Work Location: ermc
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Date: 07/02/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was simply amazing. We wandered toward the info desk, obviously lost. We asked how to get to the car rental offices, and he
not only told us where to go, but led us to the Airtrain. He was greeting and cheering passengers on all the way there and seemed to
brighten everyone’s day. He is a true asset to the airport!
Work Location: ERMC
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Date: 07/02/2022
Employee: Jesusita Melo
Airport: JFK International Airport
Experience: Muy agradecidos a Jesusita al llegar al
aeropuerto ya que gracias a ella pudimos
contactar con el transfer que habíamos
contratado y que que ya se había ido.
Jesusita fue muy diligente en sus
gestiones siendo muy eficiente y
extremadamente amable con nosotros. Un
saludo.
Very grateful to Jesusita upon arriving at the
airport because thanks to her we were able
contact the transfer that we had
contracted and that he had already left.
Jesusita was very diligent in her
management being very efficient.
Work Location: ERMC
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Date: 07/02/2022
Employee: Jackson Williams
Airport: LaGuardia Airport
Experience: Employee goes above and beyond in everyday customer service duties.
Work Location: ABM Parking Services
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Date: 7/1/22
Employee: Jesusita Melo
Airport: JFK International Airport
Experience: I was totally lost. Mrs Melo guided me to take my air train to my new destination. She also smile and she was very polite. She
possessed customer service skills. Very impressive the way she offered me help.
Work Location: ERMC
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Date: 7/1/22
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: We landed in New York City for the first time on Monday and were greeted by Rosita with a friendly smile. She helped us get
transportation to our hotel and was very very helpful in obtaining a metro pass. Very friendly and willing to help us with all our
questions. Great job by Rosita!!!! ????
Work Location: ERMC
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Date: 7/1/22
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: Rosita took lots of time explaining how the bus/train system works. Helped us get our pass. Then helped us find the right bus. She was
kind and patient. She kindly repeated herself until we were able to understand well. She has a kind, upbeat personality which gave us
confidence. We are thankful she was there! Now we are enjoying your city and using you public transportation system with confidence!
Work Location: ERMC
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Date: 07/01/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: A great thank you to K.Basant for his kindness, professionalism and the great help he gave me at a time of confusion and stress.
He helped me find a hotel to spend the night after my flight came in late and I missed my correspondence. My English was very limited
and I could not have done it without him (a friend is typing this for me).
Work Location: ERMC
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Date: 7/1/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: While I was trying to buy a single-ride ticket to get to NYC, I found the vending very confusing.I'm grateful to Auguste for helping me buy the ticket.
Work Location: ERMC
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Date: 07/01/2022
Employee: Patrrima Pharsi
Airport: JFK International Airport
Experience: I want to say thanks to Pratima. She was an angel sent to me that night at
federal circle. She called my hotel and was able to get me a reservation and
gave directions on how to get there. I must say I was nervous so late at
night but Pratima really put my fears at ease.
Work Location: ERMC
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Date: 7/1/22
Employee: Sarah Harrison
Airport: New York Stewart International Airport
Experience: While we waited for our ground transportation, I talked with Sarah, who was very responsive to
questions. We left for the rental car company and realized our cell phone remained behind,
outside the terminal at Stewart.
Fortunately, Sarah answered the cell when we called, remembered us and held it in security until
we came back to retrieve it. That was quite a relief!
She was very personable! It was a nice Welcome to have this team right at the front door,
answering questions of passengers.
Many thanks for the service and Sarah's assist.
Work Location: ERMC
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Date: 7/1/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: "SO HELPFUL, & Kind".-1st time arrivingin tht new area.--Helped me find Ladies rm, &phones for
my airport car picup to Ct.
Work Location: ERMC
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Date: 7/1/22
Employee: Venesa Tejeda
Airport: LaGuardia Airport
Experience: Venesa was extremely helpful to my family as we navigated getting Metro passes. She explained what kind of passes we needed, helped us buy
and receive them, and even showed us how to navigate the metro from our phones. She was even helpful in getting us on our hotel shuttle and
making sure we were taken care of. We really appreciate her kindness!
Work Location: ERMC
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Date: 7/1/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was exceptionally helpful in assisting me locate the shuttle service to JFK. Thank You.
Work Location: ERMC
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Date: 7/1/22
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: I was traveling across country with two huge bags and my dog and I was so exhausted and Venessa went to get me a baggage cart which made it
possible for me to get to the car service garage. She was so helpful and kind and it was very great service. I felt so lucky to have Venessa’s
assistance! Thank you, Venessa.
Work Location: ERMC
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Date: 7/1/22
Employee: Deborah Clifford
Airport: New York Stewart International Airport
Experience: Very nice person, supportive of both travelers' needs and the airport in general.
Work Location: ERMC
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Date: 7/1/22
Employee: Deborah Clifford
Airport: New York Stewart International Airport
Experience: Deborah C greeted me when I entered SWF this morning. She was very pleasant and helpful
to every single person coming in. Kudos to Stewart airport for hiring her!! What a great
way to start your day.
Work Location: ERMC
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Date: 7/1/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: We appreciated the excellent customer service provided by Rosemarie! Everyone could take a lesson from her!
Work Location: Ermc aces
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Date: 07/01/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: She called the number limo. Service number I was given and told him where to pick me up. I had been in a wheel chair dropped off at
Welcome center and she told him I couldn’t walk to another terminal. She was very kind, efficient and went above and beyond to help
me. Every rep. Should be like her
Work Location: ERMC Aces
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Date: 7/1/22
Employee: Cynthia Nyez
Airport: Newark Liberty International Airport
Experience: Having flown all over the world- Newark airport ranks as one of the most disorganized/ineffiecient. Traveling with kids on Air Canada--
their kiosk were not working and we were unable to print our tickets ( no staff from Air Canada was there to help. W/o boarding passes
that shows TSAPre-check we were declined from going in the TSA Pre-check line. The only option was to go back and stand for an hour
in the Air Canada line for them to help us ( not a feasible option with kids).
We were frustrated till Cynthia approached us and asked us "how she could help us". Thanks to her kindness/customer service we were
able to print our boarding tickets for Air Canada in just a few minutes. And then we could go through TSA pre check line. We were so
grateful her help--thank you!
Work Location: ERMC
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Date: 7/1/22
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: I had lost my phone.... I needed it for work... I would not been able to work for for a few days without it. I was panicking but noticed that my headset was connecting to it. I asked Elisavet if there was a lost and found... There was not but she put me in contact with the local authority. She was so kind and caring... most people would be very down to business but she was quite caring and that made it much better for me. By calling the phone we were able to located It. tried to tip her but she would not take it. I can not fully say how much of a better day it made it just having someone who cared. Thank you again.
Work Location: EMRC
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Date: 7/1/22
Employee: Michele Welch
Airport: LaGuardia Airport
Experience: I have flown in lga many times coming
in to terminal B, and each time I
always see Ms.Welch at the taxistand.
She is polite, smiling, and she makes
waiting in that line pleasant. She
talks to every passenger waiting,
providing us updates on our wait, and
offers other ways to get to our
destination. This young lady knows
how to work that taxiline.
Thank you Michelle. Until next time.
Work Location: ERMC
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Date: 7/1/22
Employee: Alan Jackson
Airport: Newark Liberty International Airport
Experience: On June 27, 2022, I was scheduled to take a flight to Bangor, Maine. The weather was horrible, and the flight was delayed by hours! During this
time, my daughter noticed that there was a flight to Portland Maine, which would’ve gotten me in much sooner. Knowing that we had already put
my luggage on the other plane and had also scheduled a wheelchair for me upon arrival, we were concerned about what we should do. That is
when the United representative, Alan Jackson, stepped in. He made sure that he got my luggage redirected onto the new flight, secured me a
wheelchair at the other end, and then came back to make sure that I had safely gotten onto the new flight to Bangor! Without his assistance,
none of this would’ve taken place, and he did so always with a smile on his face; making me feel confident and secure. I could not have asked for
better service at the airport on that very busy day, and much of it was due to Alan Jackson’s exemplary work ethic and attention to det
Work Location: United
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Date: 7/1/22
Employee: Tameka Simpson
Airport: JFK International Airport
Experience: I want to appreciate this Godly woman, whom
God use to save me from collapsing that day@
theAirport. I was stranded, I couldn't
reach my family in US, I stood helpless for
over 3hrs . Till she saw me & use her phone
to deliver me from wondering. Oh I wish I
can have her phone number to personally
appreciate her. May God bless her IJN.
Work Location: ERMC
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Date: 07/01/2022
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: This was my first trip to New York and airports are always confusing! Upon arrival, I could not figure out which carousel had my
luggage. Monroe was so sweet and welcoming as he noticed my concerned look and did not hesitate to help me find my bags. So
pleased with my first interaction in New York. He made the start of my trip easy breezy giving advice, recommendations, and additional
assistance finding a friend who flew with another airline. An upbeat spirit passionate about helping others !
Work Location: ERMC
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Date: 7/1/22
Employee: Fernando Russo
Airport: JFK International Airport
Experience: I arrived at JFK with my 3 young
kids. By luggage claim was
Fernando ready to help me. I
didn't knows where i could get a
regular cab, and if it was worth
it, or if I should get an Uber.
He helped me decide based on my
situation. When I tried to use
the car service app it wasn't
working well. Fernando gave me
tech support as well as being
patient and kind. I really
needed that after a long flight
with my kids. He was a bright
spot in my airport experience.
Work Location: ERMC
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Date: 06/29/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was so very helpful helping me figure out how
to get from the airport to where we needed to go.
She had a lot of helpful information about
different apps to use and what would be the most
helpful for us in our situation. Very
appreciative of her help
Work Location: ERMC
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Date: 06/29/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I said she recommended to go to Times Square I
just shared right and she did really good
Work Location: ERMC
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Date: 06/29/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Helped with bus transportation
Work Location: ERMC
|
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Date: 06/29/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful in getting me to my
destination and save money.
Work Location: ermc
|
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Date: 06/29/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was very helpful to me I appreciate all
her help guiding me for the bus and trains to get
me to my destination as well as the unlimited
MetroCard
Work Location: ERMC
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Date: 06/29/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Really appreciate her being so helpful with
helping my figure out how to get an uber and
directing me to where I can find my bag! Very
kind and knowledgeable!
Work Location: ERMC
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Date: 06/29/2022
Employee: Deborah Clifford
Airport: New York Stewart International Airport
Experience: Ms Deborah C. was very helpful by helping me and my son avoid a long line to check in on our frontier flight to Orlando which would
have resulted in a charge. Her direction of downloading the app and checkin helped save time and money. She was pleasant and her
kindness is highly appreciated. We need more Deborah’s.
Work Location: ERMC
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Date: 06/29/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: great customer service helped us figure out how
to get to our hotel very friendly and extremely
helpful
Work Location: ERMC
|
|
Date: 06/29/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was waiting for my friends to come and pick me
up did not know where he is Sharif gave me a good
advice she helped me out a lot so I appreciate
please take care of her?
Work Location: ERMC
|
|
Date: 06/29/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I'm very satisfied with the customer service is
very very helpful
Work Location: ERMC
|
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Date: 06/29/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: You for the service it was very good I am very
happy because the guy took me to the bus station.
Work Location: ERMC
|
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Date: 06/29/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: great help and very good costumer service!
Work Location: ERMC
|
|
Date: 06-29-22
Employee: Quadir Askew
Airport: Newark Liberty International Airport
Experience: Nice guy helped me with a descriptive information on what destination I had to go to.
Work Location: ERMC
|
|
Date: 06/29/2022
Employee: Destiny Mingo
Airport: JFK International Airport
Experience: she was very helpful and answer all the questions that were aakes
Work Location: ERMC
|
|
Date: 06/29/2022
Employee: Destiny Mingo
Airport: JFK International Airport
Experience: Destiny was very friendly and went out of her way to help me find a way to get home.
Work Location: ERMC
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Date: 6/28/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: We flew in from Germany and weren‘t able to find a train connection to Wilmington (DE). Iesha was incredibly helpful and friendly,
with her support we were finally able to move on. Thank you, Iesha!
Work Location: ERMC
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Date: 6/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Our flight was delay 6:06 a.m. 12:30 p.m. so
we're waiting long time she talk to us but she's
nice
Work Location: ERMC
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Date: 6/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Today I come for a job fair and Ms.Sharif she
helped me with a lot of information. Thank you.
Work Location: ERMC
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Date: 6/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I had very good service going from
LaGuardia to jfk airport. I got the person from
service here help me on that. thank you.
Work Location: ERMC
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Date: 6/28/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was posted at the exit gates from
the AirTrain leading down to the platform at
Newark Intn. Station. When I got to the
gate, I found the ticket machines
particularly confusing. Auguste was very
helpful in showing me which station I really
wanted to go to (I hadn't realised Moynihan
Hall was attached to Penn Station), as well
as how the card machine worked differently.
Thank you Auguste!
Work Location: ERMC
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Date: 6/28/22
Employee: Nelson Medina
Airport: JFK International Airport
Experience: I want to take a moment to express my appreciation for your dedication. Your incredible attitude, courtesy and attention to detail are
the reason I wanted to say Thank You.
Work Location: ERMC
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Date: 06/28/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was absolutely amazing she was very
pleasant and helpful and welcome us to New York
it made us feel more at home knowing that she
was able to help us sort out our transportation
Work Location: ERMC
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Date: 06/28/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Nice Guy, took the time to explain in detail how to get to my destination. Very friendly.
Work Location: ERMC
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Date: 6/28/22
Employee: Fernando Russo
Airport: JFK International Airport
Experience: To Whom It May Concern,
On Sunday, June 26th, I arrived at JFK airport in the afternoon. I arrived in Terminal 5
and was looking for someone to help me as it was a busy and chaotic time of day. I
encountered a gentleman, Fernando Russo. He was very pleasant and quite helpful. I was
looking for where I could find UBER services as I was expecting an UBER to be picking me
up. He kindly pointed me in the right direction and asked if there was anything else he
could do. I just wanted to commend this employee for his kindness for making my
experience at JFK a pleasant one.
Sincerely,
Jean Douglas
Work Location: ERMC
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Date: 6/28/22
Employee: Jenell McKenzie
Airport: JFK International Airport
Experience: Good afternoon.
I arrived JFK International Airport, Terminal 4 on Saturday, June 25, 2022 on a Delta Air
flight, to connect to Dallas Fort-Worth airport but could not continue because I had
missed my flight.
Stranded with only $50 on me and no Wifi or Sim card, I approached the Wellcome Centre,
with Jenell Mckenzie on duty. I poured out my frustration to her and she quickly went
into action. She put Wifi on my phone and assisted me to reach my son at Dallas, assisted
us to re-book my flight for the next day, find a hotel reservation and Uber driver to
take me to the hotel. As it is usually said, 'the rest is History'.
I shall always remain grateful to Jenell Mckenzie and commend her attitude to work and
pray God to bless her abundantly. Amen.
With my best regards.
EMEKA MENAKAYA
Work Location: ERMC
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Date: 06-28-22
Employee: Quadir Askew
Airport: Newark Liberty International Airport
Experience: Quadir was wonderful with travelers. Very
customer service oriented. Excellent
worker.
Work Location: ERMC
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Date: 6/27/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste Noel was really helpful and patient in providing directions to me. He deserves to be recognized as a dedicated staff member.
Work Location: ERMC
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Date: 6/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: First time I'm using the subway tunnels very
helpful I really appreciate her help I'm glad
she was here today thank you
Work Location: ERMC
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Date: 6/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I'm very appreciative of the service and and
quick information
Work Location: ERMC
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Date: 6/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great job, thankful for the help and guidance.
Work Location: ERMC
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Date: 6/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Honestly the best service at the airport! She's
professional -keep up your good work! Beautiful
smile!
Work Location: ERMC
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Date: 6/27/22
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: Very helpful and explaining to me where my destination was.
Work Location: ERMC
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Date: 6/27/22
Employee: Patricia Cantey
Airport: Newark Liberty International Airport
Experience: The morning of June 20th as I entered Terminal B level 2 near the taxi area I could
hear Ms. Cantey providing a warm welcome by saying "Welcome to Newark Airport" she was
very helpful assisting passengers by answering questions about the airport.
Work Location: ABM Taxi Dispatch
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Date: 6/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Excellent service helping me understand where
to go to meet my friends
Work Location: ERMC
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Date: 6/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very nice and professional and make sure that
we were safe and got to our cab safely
Work Location: ERMC
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Date: 6/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I asked for hotel shuttle location, sharif was
very helpful.
Work Location: ERMC
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Date: 6/27/22
Employee: Brenda Bwalya
Airport: LaGuardia Airport
Experience: My husband and I had been at the airport all day. We had 2 flights cancelled on us. We were
trying to get back to Chicago. Finally, we had plane tickets to Detroit and from Detroit to
Chicago the next day. It was 11:00 pm at night and we could not find a hotel room, because of
all the cancellations. In came our savior Brenda. She saw that we were tired and needed help
finding a room and transportation to the hotel. She came through for us and found us a room that
was just 10 minutes from the airport. It was clean and the bed was comfortable. She went out of
her way to help us. There are not enough words I can say about how kind she was and helping us
find a room to sleep. I give her a 10 rating. She is the best.
Work Location: ERMC
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Date: 6/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very nice very caring very helpful very
organized and very alert- a sweet person!
Work Location: ERMC
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|
Date: 6/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Thank you it was very helpful very good
excellent help
Work Location: ERMC
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Date: 6/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: The customer represented that help me was
courteous and helpful thank you
Work Location: ERMC
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Date: 6/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Service was incredible she helped me and
explained where are the Cavs lifts Ubers are
helped me also with the pricing and even with
the luggage was amazing thank you
Work Location: ERMC
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Date: 6/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful
Work Location: ERMC
|
|
Date: 6/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very helpful in making sure that I had
what I needed for my trip today
Work Location: ERMC
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|
Date: 6/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Huge help! Thank you so much for your input!
Work Location: ERMC
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Date: 6/27/22
Employee: Kavita Chugani
Airport: LaGuardia Airport
Experience: I want to single out C. Kavita for her very helpful directions about a
shuttle from LaGuardia to Kennedy. There was no other indication of it, and she ran after
me to make sure I knew. Very high praise for selfless help!
Br. Elliott Maloney, OSB, Ph.D.
Work Location: ERMC
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Date: 6/27/22
Employee: Celia Sanchez
Airport: LaGuardia Airport
Experience: I was at Area 12, La Guardia Airport, Monday, June 22nd, 2022, when I asked a delightful
gal for some information on ground transportation. She was extremely friendly, kind, and
helpful, and even called to try to secure a van pick-up for me. Her name is Celia Sanchez
and her customer service is excellent!!
Please tell her that “the mature lady, but not too old, with the green blouse and red
hair” says thank you very, very much again!! I tried offering her a tip for her help, but
she wouldn’t take it, so I told her that I would be sure to let you know what a great job
she is doing!!
Celia, keep up your excellent work ethic, and many, many thanks again!! You’re simply a
lovely lady; thank you!!
Please commend her on her excellent service!!
Thank you very much, and have a gloriously groovy day!!
Cheers!!
Rose Marie S.
Edmonton, Alberta, Canada
Work Location: ABM
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Date: 6/27/22
Employee: Tricia Thorne
Airport: John F. Kennedy Airport
Experience: I would like to recognize the exceptional support and service provided by employee Tricia
Thorne to me and other passengers at JFK Airport (ERMC/T4) during the recent extreme air
travel chaos in mid June of 2022.
I arrived at JFK from a San Francisco red eye flight expecting to go on to Syracuse, NY
that same morning of June 16, 2022. My first flight to Syracuse was cancelled, then the
second, and then the third and last available flight to Syracuse was cancelled that day.
I was in line at the Help desk until 1 AM, only to find out that the next possible flight
would make it almost impossible to see my 85 year old father who I had not seen in five
years. I had no option but to request my bag from the Baggage office, which I did at 2
AM, and was back at the Baggage office at 5 AM hoping to get my bag to somehow find
ground transportation to Syracuse.
I met Ms. Tricia Thorne in the baggage area where many distraught passengers waited for hours to get their bags.
Work Location: ERMC
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Date: 6/27/22
Employee: Joella Lupe-Grant
Airport: JFK International Airport
Experience: We had been in line for a couple hours getting information and this lady was a very first person that was incredibly helpful and patient
and got us a shuttle to transfer to LaGuardia.
Work Location: ERMC
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Date: 6/26/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Traveling from the airport connecting to the train to New Haven we were not aware we needed to purchase an intermediate train ticket.
Iesha was extremely helpful and professional with instructions about how to navigate the system. She made the journey very easy and
much more enjoyable than trying to figure out the steps ourselves. Thank you so much Iesha.
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I received a warm welcome and assistance to
finding my way to the terminal that I need
access.
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very helpful in getting us to the
correct shuttle for transferring to Terminal
A.We appreciated the great customer service
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: very helpful accessible and clear direction
Went above and beyond to make sure I knew where
was going
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: she did an amazing job helping us and talking to
us about flight issues and shuttle travel
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: great help with waiting for my family.
Multitasking and helping others questions.
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was very kind and helpful this morning we
appreciate her
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Thanks for the travel advice on how to get from
lga to jfk
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very helpful and got my family to
where we needed to go.
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very helpful and helped me to get my
destinationup
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I got how to get to New York City it was very
helpful and she approached us on the to tell us
what bus we have to take
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful and give me the correct directions
to get over to the correct terminal and
confirmed i was on the correct airline, very
helpful!
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was great with us ,thank you
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was long time waiting for the hotel Shadows
she come to help me please help me
Work Location: ERMC
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Date: 6/26/22
Employee: Deborah Clifford
Airport: Stewart International Airport
Experience: This is our first time to fly either in or out of Stewart in Newburgh NY. On 6/15/2022
we were returning to MCO. Deborah greeted us and made us feel welcome. She gave us
information about when the Frontier counter would open. She asked if we needed any help,
had any questions, and asked about our trip in the kindness of ways. Her sincere
kindness made us feel welcomed and confident we made the right decision to use Stewart
International Airport. It was a great way to start the day!
Work Location: ERMC
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Date: 6/26/22
Employee: Brenda Bwalya
Airport: LaGuardia Airport
Experience: Brenda was extremely helpful in helping me find my way around the public transit system to new jersey! It’s my first time on the east
coast and I was lost and needed to get from New York to New Jersey in the cheapest way possible. She thoroughly explained the exact
routes I’ll be taking and the costs I’ll be looking at for the whole journey. She’s extremely sweet and helpful and I can’t thank her
enough!!
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: The bus to LaGuardia was great the new terminal
is fantastic Delta was wonderful to fly on and
this customer service representative help me
find my bus it was a pleasure is coming here and
flying Delta thanks
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very good service and great help at LaGuardia
going to Port Authority thank you very much
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: all good nice and friendly
Work Location: ermc
|
|
Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: good service
Work Location: ERMC
|
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: kind and helpful
Work Location: ERMC
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Date: 6/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Good job!
Work Location: ERMC
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Date: 06/26/2022
Employee: Eloisa Tacuri
Airport: LaGuardia Airport
Experience: Eloisa Tacuri was extremely helpful, great to talk to and she resolved my issue quickly. She is truly a shinning Star and provided the best customer service! Because she is so personable makes her very approachable and has a great smile.
Work Location: ERMC
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Date: 6/25/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Can’t thank Darlene enough! Checked with her to see where to stand for either Uber or a taxi. Mentioned taxi line was a little long
today so we decided on Uber. When using app, it wouldn’t let me confirm ride. Tried several times and finally decided to check in with
Darlene again! She tried on her phone and everything seemed to be working. Suggested I reboot my phone as sometimes this happens
after being in airplane mode. Viola!!! It worked!!! Had it not been for her I’d probably still be at the airport. Nice knowing there are still
friendly, caring people like her out there! You have a winner with her.
Work Location: ERMC
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Date: 6/25/22
Employee: Jesusita Melo
Airport: JFK International Airport
Experience: I went to the information center to ask if there’s a post box around the terminal to send postcards, unfortunately there was no post box
and I was very frustrated. However Jesusita kindly said to me that she can help me put the postcards into the post box near her
house, it really really helped me a lot and I am so thankful for her kindness :) Will always put this experience in my heart, a lot thanks to
Jesusita :)
Work Location: ERMC
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Date: 6/24/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda was very helpful. Nilda went with me to show me where and how to get on the train. Nilda had a very welcoming and positive
attitude.
Work Location: ERMC
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Date: 6/24/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha Walker of ERMC was great. Her help made a stressful process much
easier on a weary traveler. She helped me connect from EWR to JFK after my flight was changed
from LGA to EWR due to weather delays in Chicago. Iesha made it her mission to not only make
sure I got on the correct train at EWR, but gave me the information for the LIRR including which
stop I needed to catch the AirTrain to JFK.
Work Location: ERMC
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Date: 6/23/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: I cannot imagine a more
knowledgeable, courteous, and
friendly person to respect
the company or the city of
New York. She went ABOVE AND
BEYOND with everyone she
encountered!
Work Location: ERMC
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Date: 6/23/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: My wife and I just returned from Amsterdam and wanted to catch the train to 30th street
station in Philadelphia. We didn't know how to do this. Ms Mercado walked us to the
proper entrance, helped us purchase train tickets, and was the most pleasant and kind
person we meet on our trip. Ms Mercado exemplified the definition of customer service
and kindness. Ms Mercado was wonderful and we appreciated her so much for helping us.
Thank you Ms Mercado.
Work Location: ERMC
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Date: 6/23/22
Employee: Tameeka Simpson
Airport: JFK International Airport
Experience: she went above and beyond to help me and even offer to help to carry my luggage
Work Location: ERMC
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Date: 6/23/22
Employee: Deborah Clifford
Airport: New York Stewart International Airport
Experience: Deborah was amazing ! She helped and guided me exactly where I needed to be , I was just a little lost Florida boy in a city
Work Location: ERMC
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Date: 6/23/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda was extremely kind and welcoming. She provided exceptional service and information that we needed as we had a long layover in
Newark.
Work Location: ERMC
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Date: 6/23/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda was very helpful and took care of me promptly, with kindness and professionalism.
Thank you!
Work Location: ERMC
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Date: 6/23/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: This morning I arrived at Newark from Maine. I had just gotten my bags and was trying to figure
our how to get a ride to my destination. I saw Nilda and stopped to ask if she could help me.
She was very happy to give me a hand, she talked me through what I needed to do on my phone and
made sure that I had it all correct, then pointed to exactly where I needed to go. She could not
have been more pleasant or helpful and she made my feel confident and welcome at the airport and
in New Jersey! I wish everyone was as kind and thoughtful as she was with me this morning!
Thanks and God bless you Nilda!
Work Location: ERMC
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Date: 6/23/22
Employee: Fernando Russo
Airport: JFK International Airport
Experience: I had just landed from Edinburgh,Scotland to find out that my next flight to Denver ,CO was canceled. Needless to say I was tired and
not very happy. JFK was crazy with lots of cancellations and angry customers. What can you do but accept the situation and figure out
what to do next. I politely worked with the ticket person and she got me the next available flight. However it wasn’t until the next day.
She told me where to go to book a hotel and got a car driver for me.
That’s when I found Fernando!!! Thank you so much for listening to my situation and helping me find a hotel. He assured me all was well
and stayed with me through the whole wait process of finding a hotel.
Fernando was patient, kind, reassuring, and just a good soul. I knew I could trust him to help me out and he did with a smile on his face!
This is the kind of employee you want to keep and can be very proud of.
Thank you Fernando!
Cathy Porter
Work Location: ERMC
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|
Date: 6/23/22
Employee: Isaac White
Airport: JFK International Airport
Experience: Isaac White was an exemplary wheel chair assistant. He saw that I was stressed with all the security measures and lines of people and
the difficulty getting to my plane area on time. He calmly and kindly escorted me through the lines and made sure he had picked up all
of my belongings.
If you give him this information he might remember me as I stated that his family raised him properly and that he was very respectful.
He smiled. Then he told me his name was Isaac White.
We need more people in the world like him, young, polite, courteous and kind. Please give him some kind of recognition.
Work Location: Airways LLC
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Date: 6/23/22
Employee: Jaiyla Green-Pasley
Airport: JFK International Airport
Experience: Jaiyla was very welcoming. I came all the
way from Mexico and needed help meeting up
with my daughter. I booked a ride with Go
Air Link which I will never do again.
Jaiyla was patient and assured me that
this was common for them to take a
while.While waiting she was so sweet and
knowledge. She made my time in New York
enjoyable.
Work Location: ERMC
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|
Date: 6/23/22
Employee: Mark Wright
Airport: Newark Liberty International Airport
Experience: My 95 year old mom was flying from PHX to EWR and meeting me there. My flight was delayed. Mark took great care of her while she
waited for my flight. I was SO grateful she was in great hands.
Work Location: ERMC
|
|
Date: 6/23/22
Employee: Chantelle Frances
Airport: Newark Liberty International Airport
Experience: My 95 year old mom was flying from PHX to EWR and meeting me there. My flight was delayed. Chantelle took the BEST care of my
mom while she waited for my flight to arrive. I was SO grateful.
Work Location: ERMC
|
|
Date: 6/23/22
Employee: Derek Heard
Airport: New York Stewart International Airport
Experience: Derek was the kindest most helpful employee I’ve encountered at stewart
Work Location: Hudson
|
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Date: 6/23/22
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: Was trying to find my father who came of off a flight in a wheelchair. Waited for almost 45 minutes and I couldn’t seem to find him.
Tagwantie helped me located what time my fathers flight had landed and that it had been delayed. She let me know if I wanted to grab
a bite to eat I could take the Airtrain to Terminal 1. She was so thoughtful and welcoming she made me forget that I was waiting for so
long. I had a wonderful experience with her help.
Work Location: ERMC
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|
Date: 6/22/22
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Excelente servicio del Sr. LUIS RUEDA
Work Location: ABM Bussing
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Date: 6/22/22
Employee: iesha walker
Airport: Newark Liberty International Airport
Experience: Running late for my train, I realized that I had booked the wrong stop. MET instead of the airport Amtrak location EWR. Ms Walker helped to realize that I could not even take the NJ train to make the connection in time. I needed to cancel the Amtrak ticket. I was having trouble navigating their site to do this.
She walked me over to the Amtrak terminal at the Airtran stop (which I had no idea was there), and simply scanned the QR code on the ticket to cancel the reservation. This saved me $130.00.
Much thanks to her service and help calm an nervous passenger.
Work Location: ermc
|
|
Date: 6/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: we didn't know how to go to the hotel and she
gashe gave us the best guidance on how to use
the busses and the subways.It was super helpful
for us :)
Work Location: ermc
|
|
Date: 6/22/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: My first time stateside, trying to make my way to NYC from Newark. With no access to WiFi on my phone to navigate into the city I was
already feeling a little stressed and apprehensive. However with a rough idea of the route I had to take I felt that I could do it. It was at
this point both my bank cards seemingly wouldn’t work at the ticket machine. Spotting a rather confused, frustrated and agitated lone
traveller, Auguste approached me. He asked what my problem was? When I explained to him, he told me to be calm and assured me
that he would sort the problem. At his first attempt Auguste was able to make my bank card work and provide me with a ticket for the
train. Amidst my growing stress I was selecting the wrong payment option. I had to select credit card rather than debit, given I was
using UK based bank cards - knowledge that was to stand me in good stead for the remainder of my three week stay.
What stuck with me most, however, was Auguste’s kind and calming
Work Location: ERMC
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Date: 6/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Asked Sharif for help getting to terminal C she was
very sweet and directed me to the buses. She
was very friendly
Work Location: ERMC
|
|
Date: 6/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She really helped me out. I was looking for
a mask for a long time and she had one right
away. Excellent service - thank you!
Work Location: ERMC
|
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Date: 6/22/22
Employee: Tricia Thorne
Airport: JFK International Airport
Experience: Tricia offered us directions then even walked with us to where we needed to be. Then when we
stopped back, she had a list of restaurants for us consider! Then to top it off, my luggage tag
was damaged and she went into her purse and got out her own tape to fix. She was absolutely
amazing in every way! You are very fortunate to have such an incredible employee. Thank you
again Tricia for everything!
Work Location: ERMC
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Date: 6/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was very helpful in getting us
directions to Little Silver New Jersey. We are
from Texas and needed help and she was very
professional.
Work Location: ermc
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Date: 6/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Thank you for helping us find our way. We are
a big group and we're very worried about
getting around.
Work Location: ERMC
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Date: 6/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She went out of her way to help us purchase
metro tickets. She was very patient with us and
helped multiple people. Very good service
Work Location: ERMC
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Date: 6/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Hi so I have to take the bus to New Jersey so I
think Sharif really help me out with you know
finding the way through using Google Maps and
cervix really helpful and you know we had a
bunch of luggages so she recommended the right
that within the amount of money that we wanted
to spend so extremely grateful to her
Work Location: ERMC
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Date: 6/22/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was amazing! So sweet & knowledgeable. We couldn't figure out which garage we had
parked in & she was able to identify it from our blurry picture and point us in the right
direction. We are so appreciative!
Work Location: ERMC
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Date: 6/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was very helpful in helping me figure
out what bus to take to get to Manhattan she
was very informative about what bus q70 versus
M60 would provide benefits for me
Work Location: ERMC
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Date: 6/22/22
Employee: Brenda Bwalya
Airport: LaGuardia Airport
Experience: This was my wifes and I first return to New York in 10 months since moving to Florida, visiting
family for weekend. In all the hustle returning renta car and switching buses, I had left my
shoulder bag on blue bus from terminal a to terminal c, by the time i walked to terminal c gone
upstairs to check bags, I realized no laptop bag we both lost it, a few employees said lost and
found, we walked outside and notice on the corner Ms Brenda Bwalya directing people, she had a
confident way in doing her job, my wife immediately, said her shes the one, so I approached her
asked were was the lost and found, she immediately went to work after asking us some questions,
she was relentless and she kept comforting us and assuring us that it would be fine, which
calmed us down, as most people their lifes work are on these computers, also thanks to the
manager who brought it to us didnt get his name, Ms.Brenda Bwalya I believe went above and
beyond her duty!
Work Location: ERMC Aviation
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Date: 6/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was wonderful with travelers. Very
customer service oriented.
Work Location: ERMC
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Date: 6/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I'm going to Manhattan and S. Sharif was very
helpful and told me it was one bus I'm 60 I'm
so happy
Work Location: ermc
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Date: 6/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She helps with transportation to Forest Hills
River currently staying and the bus and Subway
routes
Work Location: ERMC
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Date: 6/22/22
Employee: Tricia Thorne
Airport: JFK International Airport
Experience: Multiple flight cancellations meant that I was losing precious time to see my 85 year old father who I had not seen in 5 years. I was
trapped at JFK for 30 hours and needed help finding ground transportation to get to Syracuse, NY.
Tricia Thorne was not only compassionate and supportive, making myself and other distraught passengers feel calmer, but she also
offered logistical information that helped me and another stranded passenger get to Syracuse late that day.
I cannot thank Tricia enough for her help on that very distressful day for so many passengers amidst thousands of flight cancellations.
Work Location: ERMC
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Date: 6/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful. I was traveling alone and she approached me and directed me towards the proper terminal shuttle.
Work Location: ERMC
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Date: 6/21/22
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: This young lady was so helpful. I'm
elderly, and crippled and needed
assistance for checkin. She had no
problem in Assisting me and getting me
a wheelchair. She was pleasant and
didn't mind talking to me. Thank you
Michelle.
Work Location: ERMC
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Date: 6/21/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Helpful was immediately there to guide us to our
travels and I would recommend talking to her
again
Work Location: ermc
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Date: 6/21/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: she is very respectful and nice. She is really
fit to work at the airport
Work Location: ERMC
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Date: 6/21/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I would like to nominate this person for above
and beyond service very very helpful extremely
friendly and going above and beyond with the
customers I definitely recommend very high
Work Location: ERMC
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Date: 6/21/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Hey she is super responsible and to the point,,
she is excellent and provide me useful
information immediately.excellent customer
service he she was informative and give me the
lot of information I really grateful.6
Work Location: ERMC
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Date: 6/21/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: First time in NYC, with an urgent and critical need to move to JFK from La Guardia to meet my
family flying by themselves to that airport, me trying to get any transportation options and
being confused, I saw Rosemarie helping other people, then I approached to her and she was on
fire, multitasking and literally like an angel showing the path and helping everyone who gets
near her! She gave me 2 options to solve my needs and called the inter airport shuttle service
directly as their online advertised phone number was not working.
Without her support I would have missed the rest of my trip with my family, many many thanks
for saving our vacations Rosemarie!
I hope to find more people like you next time I visit NYC =)
Regards,
Antonio.
Work Location: ERMC
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Date: 6/21/22
Employee: Joella Lupe-Grant
Airport: JFK International Airport
Experience: very helpfull
Work Location: ERMC
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Date: 6/21/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene went above and beyond! This was my first time coming to NYC through LaGuardia. Darlene helped explain where to catch the
bus, how to get my ticket and even which train I should take once I got to the transfer station. She then walked me over to the bus stop
and made sure that I was in the right place. I travel a lot for work and this help was truly exceptional. I’ve never felt so welcome. Thank
you Darlene!
Work Location: ERMC
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Date: 06/21/2022
Employee: Vanessa James
Airport: JFK International Airport
Experience: After a delayed landing, we began our search in the late evening for a taxi for our trip home to
Long Island. Vanessa offered her help and went out in the rain to find a suitable taxi that
could accommodate all of our luggage. Her help and friendly smile were much appreciated.
Regards,
Patrick & Marie Talty
Work Location: ABM Taxi
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Date: 6/20/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was stuck down here by by baggage 5 claiming and got
completely stuck when all the way down the number one in back
and could not find this incoming flight for my nephew, but
down here somebody was more than kind to help me and I finally
found my incoming flight.
Work Location: ERMC
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Date: 6/20/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful - I didn't know where I was going to go and
then this lady was really helpful in providing me information
so I can get home thank you
Work Location: ERMC
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Date: 6/20/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: The person was very kind and helped guide us since it was the first time we were in the U.S., he also spoke Spanish which made
communication easier, excellent service.
Work Location: ERMC
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Date: 6/20/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: Did a great job explaining to us how to get into our hotel and
use the city transit
Work Location: ermc
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Date: 6/20/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: This is a great experience very helpful I was able to receive
help finding my shuttle bus and where to pop on the shuttle
bus to go to my area to my hotel
Work Location: ermc
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Date: 6/20/22
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: This lady went the extra mile to ensure I could find the connection between La Guardia and JFK.
Very helpful and ensured that I actually went to right place and got on the correct transport.
Altogether excellent customer service.
Work Location: ERMC
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Date: 6/20/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant approached my husband and me when we were just out of the terminal trying to figure
out on google maps the way to use public transit to get from LaGuardia to Tribeca. Mr. Basant was
incredibly patient and helpful. At first, we thought he might be selling us something or
directing us to a cab but he was offering his help. He took the address of our destination and
figured out an easy way to go. We took a screen shot of his screen and followed his advice
exactly. It was the same amount of time to take public transit just $70 cheaper. Thank you so
much K Basant for going out of your way to make us feel welcome in NYC.
Work Location: ERMC-Aviation
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Date: 6/20/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Bassant has been tremendously patient and kind, helping me find the station for my shuttle to
go to my hotel. The public telephone at the airport did not work and neither did my cellphone. He
made sure to take me to the exact stop to make it home safely. I won't forget his face behind the
mask he was wearing.
May Gob bless you Mr K. Bassant.
Marie
Work Location: ERMC-Aviation
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Date: 6/20/22
Employee: Georgette Martins
Airport: LaGuardia Airport
Experience: Georgete Martins was my "guardian angel." After arriving at LaGuardia from Pittsburgh, I had
called Carmel car service and was giving information about my terminal. Since the construction
had recently changed the look as well as the name of the terminal, both the driver and I were
confused. As I was standing on the curb, Georgete asked if I needed help. When I told her my
situation, she went inside and helped me call back to Carmel to explain exactly where I was. She
even waited outside with me until we spotted my driver. She said she was only "doing her job." I
believe she went above and beyond with her help and kindness, and I truly appreciated it!
Work Location: ERMC
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Date: 6/20/22
Employee: Nilda Mercadd
Airport: Newark Liberty International Airport
Experience: I left my phone on an Airtran train. I discovered my loss a couple stops later. A friend
called my phone, and Nilda answered, kept my phone safe, and met me so I could recover my
phone. It was such a relief to have my phone back safely! I appreciate Nilda's going
above and beyond to provide excellent customer service. She made my trip exponentially
easier than it would have been otherwise. (Side note: One of the trains was, once again,
out of commission and causing delays. All of the employees working at each Airtran stop
were courteous and helpful, in spite of a frustrated public. So kudos to everyone on duty
for maintaining their level of professionalism.)
Work Location: ERMC
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Date: 6/20/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: K Basant was incredibly helpful and we're
grateful for his helpfulness
Work Location: ERMC
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Date: 6/19/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Anoquste Noel helped me purchase train
tickets on the Newark Airport Railroad
after getting off a plane at Newark.
Anoquste Noel was the most pleasant and
welcoming worker I've encountered in
many years of travelling. He is a very
pleasant and kind gentleman, I don't
know how you found him, but keep him
happy so he can continue to make
travelers happy.
Work Location: Anoquste Noel
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Date: 6/19/22
Employee: Brenda Bwalya
Airport: LaGuardia Airport
Experience: Brenda was very helpful and assisted me with securing accommodation when my flight had been cancelled. Thank you so much Brenda
for your help! It was much appreciated!
Work Location: ERMC
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Date: 6/19/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: syeda did a wonderful job guiding me to the proper terminal
and was very helpful and kind.
Work Location: ERMC
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Date: 6/19/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: very helpful advice, asked for directions to terminal
And was greeted nicely. Good job
Work Location: ermc
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Date: 6/19/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: The. Ew term look great. The custom service repelled me
navigate to the re tal car shuttle area. Great job. Very
pleasant.
Work Location: ERMC
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Date: 6/19/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: We were looking for the bus and lady was very helpful and
polite. It was very nice to see somebody helping and answering
questions
Work Location: ERMC
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Date: 6/19/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I Had a hard time finding the shuttle in this assistant here
was so helpful and she called the hotel for me and directed me
in the right way
Work Location: ERMC
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Date: 6/19/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: I asked for directions to terminal a to to reach jet blue and
she was very nice and helpful when giving me directions
Work Location: ermc
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|
Date: 6/19/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very polite and helpful!
Work Location: ERMC
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Date: 6/19/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Did an excellent job of helping us. Was very kind and
friendly.
Work Location: ERMC
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|
Date: 6/19/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: excellent service, helpful when stressed about where to go,
sweet and considerate waited for Q70 for a long time but help
was right where I needed it
Work Location: ermc
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|
Date: 6/19/22
Employee: Eritha Claus
Airport: JFK International Airport
Experience: I arrived at JFK and I was not being able to book a Uber as my card was not working. Eritha went out of her way to help me and
downloaded Lyft and connected me to Wi-Fi. She was incredibly helpful. First experience in America was so good as a result. She also
saved me from a scam taxi company.
Work Location: ERMC
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Date: 6/19/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: The whole staff was so helpful with finding everything but Noel went above and beyond to make sure that we made it to our destination
correctly. He took his time with us and did not make us feel rushed or like he’d been doing this all day. His spirit is sooo uplifting and
good. Noel did a great job and this company is very very lucky to have him work for you.
Work Location: ERMC
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Date: 6/19/22
Employee: Krishundant Basant
Airport: LaGuardia Airport
Experience: As first-time visitors to New York, we were trying to determine how to get from the airport to midtown Manhattan via public transportation. Mr. Basant noticed our confusion and offered to help. He walked us through the process of purchasing a MetroCard and paying the bus fare, walked us to the bus stop and gave us explicit instructions regarding which bus and subway stops to use to get to our destination. It was a great introduction which served us well as we used public transportation during the remainder of our trip. Thanks for your help, Mr. Basant!
Work Location: ERMC Aviation
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Date: 6/18/22
Employee: Eloísa Tacuri
Airport: LaGuardia Airport
Experience: She was extremely helpful and friendly since the moment I came in, her customer service was 200/100! I’m glad she was there to help
me out for all the questions that I had.
Work Location: ERMC
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Date: 6/18/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was in need of transportation to Newark. Syeda was extremely professional, answering my questions and providing excellent advise. I
am greatly appreciative of her assistance. Syeda did an amazing job representing LGA, her peers and your redesigned airport.
Work Location: ERMC
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Date: 6/18/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was confused and panicked and Sharif helped me out, was
very nice and paintent. Terminal B
Work Location: ERMC
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Date: 6/18/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: very helpful. Facilitated easiest trip to ct from lga.
Friendly
Work Location: ermc
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Date: 6/18/22
Employee: Syeda sharif
Airport: Newark Liberty International Airport
Experience: very HELPFUL AND WAS a lovely person to meet!!!!
Work Location: ERMC
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Date: 6/18/22
Employee: Efrain Carrero
Airport: LaGuardia Airport
Experience: Efrain Carrero (Eddie) is one of the kindest, most effective & remarkable people I've ever met! He SAVED me. I arrived at LaGuardia on a flight from Pittsburgh, and since my phone was almost out of battery, I found a outlet to charge it, leaving it on the floor in an obscure place. I then went to the ladies room--and forgot all about it! I was in a rush and exited the terminal--only to discover outside that I had left my phone! I went back into the Terminal, and the next hour was a nightmare. I went from person to person, stood on 3 different lines, and everyone I met said there was nothing I could because I had no boarding pass, and would just have to file a lost and found claim. Finally someone said try to find a worker service person wearing a red jacket. I found one such person, who sent me to Eddie. What happened next was AMAZING. Eddie led me back to security, asked me for the details, then leaving me waiting, he went through security and found my phone!
Work Location: ERMC
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Date: 6/18/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif Was very helpful and nice appreciated her
assistance thank you very much
Work Location: ERMC
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Date: 6/18/22
Employee: Darren Battle
Airport: JFK International Airport
Experience: My sister, son and I were traveling from Barcelona, Spain to JFK then onto DTW. My sister is
handicapped with Multiple Sclerosis and she has a very difficult time walking. During our time
at the terminal, Delta changed the gate for the plane we were going on three times. I was very
nervous because my sister cannot walk long distances. Darren was serving another customer who
was going to Mexico City and overheard us talking and offered his assistance after he was done
with his current customer. He was true to his word and took my sister down to the new gate,
not only that, but he said since gates sometimes change again, he would check back on us to
make sure we were ok. True to his word, he came back and the gate changed again and he took my
sister to the new gate and stayed with us until the flight boarded. He is an outstanding young
man. I work at the Nashville International Airport and told him the kind of customer service
he displayed would be welcome at
Work Location: Wheelchair Service - I think it said EMC
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Date: 6/18/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: sharif was very helpful in showing me how to get to new
jersey using the free bus Q70. This was very useful
because I was able to save money on my commute. I really
appreciate her patience and assistance.
Work Location: ERMC
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Date: 6/18/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She Helped me get the information I needed. Very kind and
nd helpful
Work Location: ermc
|
|
Date: 6/18/22
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: Ms. Lauriston helped me navigate the
metrocard system and figure out how to
take mass transit into Manhattan. She was
very polite and helpful and jumped at the
opportunity to help with me even needing
to ask. Thank you!
Work Location: ERMC
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Date: 6/18/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Mr Noel was so kind and helpful! We
are very grateful.
Work Location: Ermc
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Date: 6/17/22
Employee: Celia Sanchez
Airport: LaGuardia Airport
Experience: It was my first time since 1976 that I visited NYC.
I met Celia Sanchez at the airport and she really helped me out and put me at ease about
visiting the high energy and busy city of New York.
Celia was very professional, kind and knowledgeable about NYC, ground transportation, etc...
Please hire many more employees like Celia.
Regards,
Mary Lou
Work Location: EMRC Aviation
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Date: 6/17/22
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: I had a party of 10 with me, 5 of the group being children. Tagwantie used her personal cell phone to call hotels in the city to find an
accommodating hotels for our large group. She got 2 wheel chairs for my 2 elderly parents who were able to help me hold my infants. Untimely
making my travel experience much easier in thaf moment of crisis. Upon finding a hotel willing to accommodate she gestured my family to
canteens to make sure we all ate before our journey to the city. In the mean time her and my husband got a driver to transport us out to the city,
and she was very well mannered and professional throughout the whole situation. I really appreciate Tagwanties service.
Work Location: ERMC
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Date: 6/17/22
Employee: Steven
Airport: LaGuardia Airport
Experience: Steven welcomed us warmly and listened attentively. He sought clarification with our order and offered suggestions to make sure we
had exactly what we wanted. His smile was genuine and he seemed happy to be assisting. He definitely added to our experience at
LGA.
Work Location: SSP America
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Date: 6/17/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: We were booked for a 2:30 Amtrak to Philadelphia and Nilda booked us for a 12:30 train since we were so early. She was just so nice,
told us where we could wait in an air conditioned space while we waited a bit. She couldn't have been more efficient, knowledgeable,
and sweet. I saw her help another couple as well.
Work Location: ERMC
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Date: 6/17/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha helped me navigate an unfamiliar environment with ease and enthusiasm. She’s a prize for your organization!
Work Location: ERMC
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Date: 6/16/22
Employee: Vanessa Tejeda
Airport: LaGuardia Airport
Experience: Our flight was cancelled and we were forced to stay overnight.
Attempting to find assistance was challenging; however, Vanessa Tejeda, ERMC, stayed with
us until we were able to find lodging via the phones.
Her attitude and demeanor were also excellent.
Dr. Beverly Hill
Work Location: ERMC
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Date: 6/16/22
Employee: Celia Sanchez
Airport: LaGuardia Airport
Experience: Celia was very helpful and kindly helped get a booking to go back tomJFK, after all my flights were cancelled.
Work Location: ERMC
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|
Date: 6/16/22
Employee: Kalliope Mihalatos
Airport: Newark Liberty International Airport
Experience: Kalliope was literally the nicest airline personnel I’ve ever met. I had a question and reflexively assumed she was going to be curt, at
best, and rude, at worst, because that has generally been my experience with people who work in security jobs at the airport. But she
was so nice! She was kind and didn’t make me feel stupid for asking a question. She completely made my day. Thank you, Kalliope!
Work Location: ERMC
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Date: 6/16/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr Basant was so great! He came up to me and asked if he could be of assistance. Our flight had been cancelled until the next day and
we were looking for a hotel room (no easy task as we were striking out with the ones we had tried). He not only showed me how to get
in touch with hotels and which ones had shuttle service but, he also kept checking us each step of the way until he knew we had found
a hotel. Then, he actually directed us to where we would be picked up. All that was great but, the best part was he was so kind, caring
and understanding through the whole thing. He is a gem and was truly a lifesaver for us!
Work Location: ERMC
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Date: 6/15/22
Employee: Joella Lupe-Grant
Airport: JFK International Airport
Experience: Very friendly and helpful making me feel welcome and supported , helped me recharge my phone and
gave advice on how to spend the time I had to wait at JFK, please ensure Joella is commended for
her exemplary customer service
Work Location: ERMC
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|
Date: 6/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I had a connecting flight and was very tired and she was
very helpful and telling me which way to go, she was very
helpful and kind caring I was very grateful and thankful
for her
Work Location: ERMC
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|
Date: 6/15/22
Employee: Anastacia Clementson
Airport: LaGuardia Airport
Experience: A.Clementson was of great assistance locating my ride and had a great personality.
Work Location: FRMC
|
|
Date: 6/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She helped with my hotel at New JERSEY
Work Location: ERMC
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Date: 6/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very expensive to go from New York to Jersey have a
Sharif has been very helpful and kind and she have that
get a really good travel discount we appreciate all her
services and she's going to be amazing
Work Location: ERMC
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Date: 6/15/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Just wanted to take a moment to thank and acknowledge the great service and help that I received from Auguste Noel from (ERMC). It
can be very difficult arriving to an un known place. Auguste was all smiles and confident when I asked where and how I can get to my
desired destination. Thank you Auguste for the pleasant welcome to NY. Outstanding job my friend!
Work Location: ERMC
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Date: 6/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: sharif was really helpful, my first time in LGA and she
was professional giving direction and instructions to my
destination
Keep up the good work
Work Location: ERMC
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|
Date: 6/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: sharif was very nice in greeting us and helping me find
my friend I was picking up.
Work Location: ERMC
|
|
Date: 6/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: This is a very nice girl and she really helped me very
much and give her a raise
Work Location: ERMC
|
|
Date: 6/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very kind and very useful like I needed to go to
Grand Central and she told me how to get there
Work Location: ERMC
|
|
Date: 6/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very helpful she tells me how to get to my
destination and she saved my life with her
Work Location: ERMC
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Date: 6/15/22
Employee: Yakeema Youna
Airport: JFK International Airport
Experience: Yakeema was very helpful and provided all the details related to shuttle from JFK. She was
friendly and extremely knowledgeable. She is a role model and we need more employees like her who
make your day happier. Kudos to her and she deserves praise and a raise.
Work Location: ERMC
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Date: 6/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: she was very helpful in giving me an estimate of when my
bags would arrive and letting me know which terminal I
was in so I could let the person picking me up know when
and where to go. I'm not from new york so her information
was very helpful!
Work Location: ermc
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Date: 6/15/22
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: To whom it may concern:
I flew into LGA and needed help finding my taxi. Monroe Williams, immediately recognized
my need for help and came to my assistance, carrying my bag and escorting me to my taxi.
When I offered to give him a tip, he refused and just asked me to inform you. Please
give him credit.
Thank you
Sr. Janet Srebalus MM
Work Location: ERMC
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Date: 6/15/22
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Hi, Katerina Platellas with ERMC at LaGuardia Airport was most helpful last evening in
helping us get a hotel and taxi after midnight. We greatly appreciated help.
Arnold and Terry
Work Location: ERMC
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Date: 6/15/22
Employee: Police Officers at LGA
Airport: LaGuardia Airport
Experience: Hello:
Symptoms of food poisoning hit me while I was on a flight home on May 28, 2022 to
Greensboro, NC. I was escorted off by the LGA police who came to assist me. One of them
pushed me in a wheelchair, another stayed with my things. They always let me know what
they were doing to get my consent. They took me to the EMTs who checked my vitals and
then one left me with an AA agent who soon left me to fend for myself. My point to
writing is to applaud the officers—whose names I do not know—for their patience and
gentleness in my time of need. They were professional and I was very scared and
embarrassed. I hope that I have provided enough information so that they and their
supervisors get this message.
Thank you.
Dr. Tara T. Green
Work Location: Police
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Date: 6/15/22
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: An employee by the name of Katerina patella gave me exemplary service today. I'm from out
of state and was completely turned around. She directed me to the right bus, station,
train, helped me buy a pass, wrote down directions for me to my destination and saved my
day. Congratulations to you for having such a wonderful employee.
Gene Sellards
Phoenix, AZ.
Work Location: ERMC
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Date: 6/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: sharif was very helpful to me when I asked her about
directions via the bus and train. I really appreciated
the added excellent service.
Work Location: ERMC
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Date: 6/15/22
Employee: Vanessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa welcomed me and my mom into New York in a way that I was not expecting to be greeted into
a big city. Venessa fielded our questions and gave us clear and simple instructions on taking
public transit into the city. She explained where we could buy our transit passes, which helped
us travel with ease. Thank you for being so helpful, Venessa!
Work Location: ERMC
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Date: 6/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was great in offering help. SHe was very aware of
other people's property and asked if she could touch my
phone to show me directions.She was very thorough and did
a good job.
Work Location: ermc
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Date: 6/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: very helpful in giving me directions and helping other
passengers. Great experience.
Work Location: ERMC
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Date: 06/14/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: she help us to find the correct gate for pick up our
friend
Excellent service
Work Location: ERMC
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Date: 6/14/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: It was our first time in New York, and we didn’t have a clue where we can find the bus to the city. We asked Darlene and she answered
all questions with patience. She showed us where and how can we buy metro card and which bus will take us to the first subway
station. She was the first who we communicated with in New York and it was a very pleasure start. I recommend her to everyone who
has question related to ground transportation. Thank you again, Darlene! Wish you all the best!
Work Location: ERMC
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Date: 6/14/22
Employee: Lesly Romero
Airport: Newark Liberty International Airport
Experience: Lesly was so helpful, she helped me and my husband purchase tickets to go to Trenton NJ. We had no idea how to use the machine or
were to go after. Thank god she was there because we would’ve have gotten lost. Lesly is one of the most polite and gracious
employee we have met in Newark airport.
Work Location: ERMC
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Date: 6/14/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: was very helpful with answering my question. Provided great
directions.
Work Location: ermc
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|
Date: 6/14/22
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: Great customer service
Work Location: ERMC
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Date: 6/14/22
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: EXTREMELY helpful in getting transport from LGA to JFK. We’d never travelled to NY before and we weee so confused. She
helped us find ETS, book it, and checked in to make sure we got on the shuttle. Rarely does someone continually checking to make
sure you’re Ok. Fantastic service.
Work Location: ERMC
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Date: 6/14/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Very kind, knowledgeable, and willing to help. She made sure we made it to the air train we needed to get on and she even helped load
our luggage as we are traveling with small children. Very appreciative of her!
Work Location: ERMC
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Date: 6/14/22
Employee: Nashay Howard
Airport: Newark Liberty International Airport
Experience: Happy I found this card. I really want to Thank Nashay for assisting my family with everything. You were so patience and very friendly. My family
and I appreciate all the help. Thanks for making us comfortable in a unfamiliar place.
Work Location: ERMC
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Date: 6/13/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif half mw answering all my questions when I arrive
at the shuttle area and that I was in the correct Place
correct time thank you so much.
Work Location: ERMC
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Date: 6/13/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very nice she needed me she asked me how my
flight was out of trouble no more she's very very nice
Work Location: ERMC
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Date: 6/13/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I just landed at LaGuardia and Sharif was a very
pleasant this person to see it's going to be a great trip
Work Location: ERMC
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Date: 6/13/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Customer service was good that was really friendly thank
you
Work Location: ERMC
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Date: 6/13/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I went to the wrong terminal and Sharif helped me find
the right one
Work Location: ERMC
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Date: 6/13/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: very friendly! Jhelped out with all my questions even
without me having to ask. Showed interest in my travel
plans
Work Location: ERMC
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|
Date: 6/13/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was super helpful. We receive directions and pointers
for our trip. She was extremely informative and friendly!
Work Location: ERMC
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Date: 6/13/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very supportive and helpful and helping me find the
shuttle to the terminal listen to my difficulties and was
very kind about it thank you
Work Location: ERMC
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Date: 6/13/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Helpful and friendly, gave great,clear instructions!
Work Location: ERMC
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Date: 6/13/22
Employee: Keyla Sierra
Airport: Newark Liberty International Airport
Experience: I was having loading the arrivecan app on my phone. I was panicking as my flight had 30 minutes
left for me to load and I couldn't figure out how to make my phone work. Representative Keyla
Sierra took the time to trouble shoot the setup for my phone and downloaded the app so I could
board the plane and go home after an exhaustingly long workday.
Work Location: ERMC
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Date: 6/13/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: it was good sharif helping car rental,
Work Location: ERMC
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Date: 6/13/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: sharif was very helpful assisting my mother in law ovtain
a wheelchair and made her feel very comfortable.
Work Location: ERMC
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Date: 6/13/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was waiting for a long time for the shuttle and sharif
helped me.
Work Location: ERMC
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Date: 6/13/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie helped us navigate LGA’s new layout to find ground transportation into Manhattan, advising along the way on the new OMNY
payment system. She was warm, patient with our questions, and thorough in her answers. We felt a deep sense of hospitality and
welcome in her service. Thanks Rosemarie!
Work Location: ERMC
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Date: 6/13/22
Employee: Michael Carey
Airport: JFK International Airport
Experience: Michael Carey was very kind and engaged to
help us to get a ride towards our hotel. He
called the service multiple times to keep us
updated. We are very thankful we found
Michael that day and want to thank him again!
Work Location: ERMC
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Date: 6/12/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Was so helpful in helping me find how to get to
my other terminal after a really stressful white
day so she was so helpful and I think her so
much give her a raise
Work Location: ERMC
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Date: 6/12/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: The new terminal is absolutely stupendous the
young lady who helped me at 13 a was very
informative and very polite and very helpful
Work Location: ERMC
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Date: 6/12/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I just wanted to say what a good job services
shdarif doing in her job she saw me standing at
a call and wanted to know if I needed help. I
told her I was just waiting on a friend but did
ask her where the ground transportation was. She
was very concise and giving me directions. Thank
you for having such wonderful
Work Location: ERMC
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Date: 6/12/22
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: She was very helpful in getting us to the phones at the Welcome Desk and helping us select the correct transportation company
Work Location: ERMC
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Date: 6/12/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Assited me to locate my gate to pick up a
passenger. Very helpful and informative.
Work Location: ERMC
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Date: 6/12/22
Employee: Georgette Martins
Airport: LaGuardia Airport
Experience: Nos ayudo a conseguir el bolso de mi hermana, gracias nuevamente por tu servicio dios te bendiga!
She helped us get my sister's bag, thanks again for your service god bless you!
Work Location: ERMC
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Date: 6/12/22
Employee: Elizabeth Gomez Castrillon
Airport: LaGuardia Airport
Experience: Very friendly and helpful and accompanied us to the area to take transportation to jfk.
Work Location: ERMC
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Date: 6/12/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene went out of her way to direct me to the AirTran link to the subway. She couldn’t have been more helpful courteous and pro-
active. She is an absolute star.
Work Location: ERMC
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Date: 6/12/22
Employee: Anastacia Clementson
Airport: LaGuardia Airport
Experience: Very pleasant and helpful!
Work Location: ERMC
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Date: 06/11/2022
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: I flew in to Terminal 8 with my family and needed information to reach Hertz rental cars. The airport seems to
change too often and things look different often. I recognized a free employee from her uniform and she welcomed me and asked to
help me. She looked friendly and inviting enough as did her co-worker. She explained, walked and pointed me over to the airtrain
across the street and told me to take 1of 2 trains towards Federal Circle, it was free and took me about 10 minutes. We had a small
laugh and I went on my way as she took on her next passenger. Fun, friendly, informative and accurate. Got my family to Federal Circle,
Herts and eventually home. I wish the customer service was this good everywhere. Good job.
Work Location: ERMC
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Date: 6/11/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was very confused I wait long time sharif help
me how to go to Terminal D thank you for sharif
Work Location: ERMC
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Date: 6/11/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I came to wrong terminal and sharif assisted me
in to the right bus
Work Location: ERMC
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Date: 6/11/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: amazing!
Work Location: ermc
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|
Date: 6/11/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: thanks for helping with shuttle service info
Work Location: ERMC
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Date: 6/11/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Thank you for helping me on covid testing
guidance, sharif.
Work Location: ERMC
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Date: 6/11/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was having a lot of problems with the bus at
the airport, and it helped me a lot, and was a
really good person
Work Location: ERMC
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Date: 6/11/22
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: She was really helpful and friendly to us.
Perfect start in NY
Work Location: ERMC
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Date: 6/11/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: excellent service
Work Location: ERMC
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Date: 6/11/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: I was traveling on my own, never to LGA before. Rosemarie was so warm and personable, I felt at ease right away. I had booked a
shuttle ahead of time. She contacted the company to find out what was going on. It was obvious she knew what to do and what to ask
in order to help me out. It would have been a much more stressful experience without Rosemarie’s help.
Work Location: ERMC
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Date: 6/11/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene went above and beyond to help us
connect with our prepaid shuttle service. She
turned what could've been a nightmare into a
dream come true and started our first NY
experience off on a positive note! We are
beyond grateful!
Work Location: ERMC
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Date: 6/10/22
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: She was very helpful very nice great customer service a information thank you miss lauriston for everything
Work Location: Ermc
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Date: 6/10/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: MR. Basant when he saw how lost we were took us to where we needed to be and stayed with us until
we got on the correct bus needed for the rental car area. He went above and beyond and we truly
thank him for that...
Work Location: ERMC Aviation
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Date: 6/10/22
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Katerini was absolutely fabulous. She made an annoying wait time a lot more lighter which
really took my mind off things. She also helped me find car service home. A phenomenal
person who really just wants to help. Amazing!!
Work Location: ERMC
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|
Date: 6/10/22
Employee: Indra Maywalall
Airport: JFK International Airport
Experience: I needed help with getting in contact with my family and Indra was kind enough to let me use her
phone to call them. She was very kind and told me where I can safely wait for their arrival. She
even showed me where I can get a sim card to purchase and charge my phone.
Work Location: ERMC
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|
Date: 6/10/22
Employee: Pratima Pharsi
Airport: JFK International Airport
Experience: We visiting NY first time and know little english Pratima use her phone to translate in french to
assist us. We thank her very much for train information to manhattan.
Work Location: ERMC
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Date: 6/10/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was AWESOME! She went above and beyond to help our family as we were coming in from Idaho. We don’t regularly deal
with mass transit but she could tell we needed assistance- without even having to ask her. Super friendly and kind- she’s the type of
person anyone would be lucky to have working for them.
Work Location: ERMC
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Date: 6/10/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was most helpful in finding my way around the new terminal. Very friendly and pleasant. The world needs more people like
Darlene.
Work Location: ERMC
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Date: 6/10/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste helped me and my whole family get onto the train, and did it with a smile! He saw us, welcomed us joyously, and then took our
bags once he saw me struggle with my two year old. In a stressful environment, traveling with children, I must say it was such a joy and
relief to receive help and amazing energy from Auguste. Thank you and may your energy continue to serve others as well!
Work Location: ERMC
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Date: 6/9/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Excellent service of K.Basant. he help
us very much. An extraordinary helper!!
Please reward him as he deserves.
Regards. Pablo
Work Location: ERMC
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Date: 6/9/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant helped my mom and me find our way to the customer service desk in a pretty confusing terminal layout due all the construction. He did a great job!
Work Location: ERMC
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Date: 6/9/22
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Janie W went well out of her way to make sure I got to the correct terminal safely and timely. She was amazingly nice and kind
throughout the whole process! I hope I run into the next time I’m confused at JFK. Can’t speak highly enough of her compassion and
kindness. True winner!
Work Location: ERMC
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Date: 6/8/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: The airport is very clean and the staff are very
friendly. When I had questions for them, they
answered very patiently.
Work Location: ERMC
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Date: 6/8/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Norm Long, I have had the pleasure of working
with the sherif who's helping me out I've been
waiting a while for my bag and she's been an
absolute Angel and very helpful thank you for
having her here
Work Location: ERMC
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Date: 6/8/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif give me good service today!
Work Location: ERMC
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|
Date: 6/8/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: terminal A has been very neat and sharif was
helpful with my experience
Work Location: ERMC
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Date: 6/8/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: I was looking around and immediately
Rosemarie was there to help answer my
questions!Very professional, approachable
and knowledgeable. It was an awesome way
to begin our journey in NYC!
Work Location: ERMC
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|
Date: 6/8/22
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: This email is to thanks Ms Virginia from the welcome
center at terminal 4 for assisting me today, my name is
Adisa and I arrived from Kenya airways and I didn't have
an American phone to get in contact with the person
meeting me. I went to the welcome center and Virginia was
very helpful, she assisted me and everything went well.
Work Location: ERMC
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Date: 6/8/22
Employee: Kavita Chugani
Airport: LaGuardia Airport
Experience: Ms. Chugani helped me from start to finish. Not only did she assist me in purchasing a Metrocard, she also walked me outside and helped
me attain my bus ticket. That is service. And all the while she was kind. Thank you!!!
Work Location: ERMC
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Date: 6/8/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: It's the first time I'm coming to New York for
business I was confused as to where I was going
to be picked up she was very helpful in guiding
me to get my driver to pick me up at the proper
terminal
Work Location: ERMC
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|
Date: 6/8/22
Employee: Rosemaine Reyes
Airport: LaGuardia Airport
Experience: Rosemaine Reyes helped us decide which method of transportation from the airport to our hotel to and answered any additional
questions we had about the subway. She was able to manage the crowd that gathered around her looking for info. Her attitude and
enthusiasm gave us a warm welcome to New York for our first visit. Thank you Rosemaine!!
Work Location: ERMC
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Date: 6/8/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: My friend flew Jet Blue & landed but didn't
appear in the baggage claim. Fortunately Sharif
was here to answer my questions and give me
peace of mind.
Work Location: ermc
|
|
Date: 6/8/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I'm thankful to sharif for helping me book a
reservation from LGA to JFK for my connecting
flight
Work Location: ERMC
|
|
Date: 6/8/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Once I told Sharif where I needed to go she
helped me evaluate the best route and choose the
best option for me, she was very kind and
patient and I'm very glad that I met her
Work Location: ERMC
|
|
Date: 6/8/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: I had arrived back at LGA I did not have the phone number to Airpark my laptop was dead looking
confused Rosemarie offered help which I gladly accepted she was kind enough to call the parking
garage where my car was parked and the sent a shuttle bus for me, as I was waiting I noticed her
constantly offering help and support to others needing it she was wonderful and an asset to her
employer. Thanks again Rosemarie! Michael Genova - a lost traveler!
Work Location: ERMC
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|
Date: 6/8/22
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: Michelle was incredible helping my son get safely from one terminal to another when his school bus left him in the wrong place. She
treated him just like he was her own child! I am forever grateful for her assistance!!! She’s amazing!
Work Location: ERMC
|
|
Date: 6/8/22
Employee: Georgette Martins
Airport: LaGuardia Airport
Experience: She was absolutely amazing… Worked together with Michele to get my son from one terminal to another as he was traveling alone. His
bus dropped him off at the wrong terminal and they worked together treating him as if he were their own child. I am forever grateful as
a mom that you have amazing employees like this !
Work Location: ERMC
|
|
Date: 6/8/22
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: I appreciate this lady so much. I was
rushing and left my baby stroller at
the curb. She reached out and
contacted me. I had my friend pick it
up. Thank you so much Ms Michelle.
Work Location: ERMC
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|
Date: 6/8/22
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: Ms. Lauriston gave me accurate and detailed guidance about finding the correct bus.
Work Location: ERMC
|
|
Date: 6/8/22
Employee: Somnath Sam
Airport: LaGuardia Airport
Experience: 'Mr. Sam approached us with lovely greeting and said that I can better serve you. And I said, do you mind if I ask a few questions? He
replied: Hammer my head with tons of questions and I will be more than happy to answer all your questions. Se we were more happy
and felt like Sam already eased my stress with delayed flight and wait time for Taxi at the Taxi line was an hour. We family of five went
downstairs looking for some alternative means of transportation to our hotel in Times Square. And there comes Mr. Sam as the Summer
Santa Clause, explaining all different ways of transportation to the City and we chose Q70 Bus and it’s free for all…wow. They say only
in New York, yes it’s proven. We took pictures with the Post Cards that he handed to us and wrapped up by saying we will never forget
Sam how you made us feel.
Work Location: ERMC
|
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Date: 6/7/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: As first time visitors, Basant was so nice and dedicated to help us understand the basic of MTA as well as stations/stops we need to
catch in order to reach our hotel. Not only welcoming us all the way from escalator to the ticket machine.
This is the best service we ever have at the airport, as having someone not from hotel but still also looking forward to assist with all of
their enthusiasm.
Work Location: ERMC Aviation
|
|
Date: 6/7/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: He was a nice and patient guy. We arrived at LGA the first time and was confused about the public transport here but he took his time
and explained carefully everything for us to safely arrived our hotel. Keep it up Basant!
Work Location: ERMC - Aviation
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Date: 6/7/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Greetings was very nice
Work Location: ERMC
|
|
Date: 6/7/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: This is my second time in New York and I just
want to say that this young lady has given me
excellent service. She is taking the time out to
make sure that I am at the destination that I
need to be. She needs a raise! Please keep her happy!
Thank you
Work Location: ERMC
|
|
Date: 6/7/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: First visit to laguardia and excellent directiom
and helpful tips to go to Manhahatt
Work Location: ERMC
|
|
Date: 6/7/22
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: Monroe Williams with ermc helped me.out today. He was great! Thanks! Martin Low
Work Location: ERMC
|
|
Date: 6/7/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was very confused on how to use the metra
carsbbut sge was very polite and helpful
Work Location: ERMC
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Date: 6/7/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was very helpful. I need assistance with
the departures and arrivals and she gave me all
the information I needed in detail just explain
everything and she make sure that I understand
and understood the indications and she told me
she was available for anything that I might need
to remind
Work Location: ERMC
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Date: 6/7/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: sharif helped us by giving the directions to
Jackson heights and she told us about free rides
to bus and told us about the restaurants in the
area. We really appreciate her help.....Thank
you
Work Location: ERMC
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Date: 6/7/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: sharif was very helpful,she is very
knowledgeable and helped us with the information
about new York and places to visit subway to the
or train.wee are traveling with the entire
family and she was able to answer all of our
questions. She is an asset to her employer and
has a great attitude towards people.she
definitely deserves 5 stars.
Work Location: ERMC
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Date: 6/7/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: FIRST time to laguardia for me and helped me to
find my destination. Free bus Q70 very nice
Work Location: Ermc
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Date: 6/7/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I been waiting for long time and didn't know
where to go and she came and help me out
Work Location: ERMC
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Date: 6/7/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: it was my first travel here alone, and I was very nervous,, I’m from Peru, and I didn’t know how to get my destination, but August was
very kind and he helped me with my luggage and to find a ticket, he was very helpfully. Thank you very much for your service, Auguste!
Work Location: ERMC
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Date: 6/7/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I like how she came to talk to me and my sister
when we were bored sitting down while waiting
for our driver to come to us up.
Work Location: ERMC
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Date: 6/7/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: auguste couldn't have been any nicer or
accomodating to me when he helped me buy a
ticket to penn station. i wish all
employees were even half as friendly and
helpful as he was. thank you
Work Location: ERMC
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Date: 6/7/22
Employee: Nashay Howard
Airport: Newark Liberty International Airport
Experience: I would like to reach out to Thank Nashay H. for everything she did for my mom. My mom was lost for at least an hour in Terminal B. Nashay H.
stepped in and assisted my mom with contacting my wife and I. I truly appreciate the kindness and patience she had with my mom until we were
able to reach her. She also offered her a beautiful sunflower key chain to let others know she may need some extra love (help). My Wife and I
cannot THANK her enough. We can only hope this small note shows our appreciation. Thank you Nashay.
Work Location: ERMC
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Date: 6/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Ms. Sharif was an excellent ambassador, she was
knowledgeable and informative. As a Flight
Attendant I truly enjoyed how she also handled
the public. I wish to acknowledge her stellar
performance.
Work Location: Ermc
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Date: 6/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: help from Sharif she was amazing got me on the
right path knowing where I was supposed to go
nextst
Work Location: ERMC
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Date: 6/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Getting a long time but she was very helpful and
told me exactly where to go the new terminal was
also very nice and she approached me and told me
where to go
Work Location: ERMC
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Date: 6/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Had all the information I needed and was a
wonderful welcoming presence for me st
laguardia. Saw that I needed help and was
proactive in being there for me.
Work Location: ERAMC
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Date: 6/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She's a wonderful agent likes to smile and help
everyone no she's very friendly
Work Location: Ermc
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Date: 6/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Good advice and helper. She greeted customers and directed them to where they needed to go.
Work Location: ERMC
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Date: 6/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was extremely helpful and asked if I needed
assistance and gave me exactly what I needed
Work Location: ERMC
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Date: 6/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was polite and proactive in helping me. She saw I was looking for help and answered my questions and then volunteered to
provide more help without me even having to ask
Work Location: Ermc
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Date: 6/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: My name is Kathy and met this
wonderful person and was very helpful and love
the new delta terminal and appreciate the easier
to navigate new terminal service.
Work Location: Ermc
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Date: 6/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I went to the wrong business. sharif was
extremely kind and helpful.
Work Location: ERMC
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Date: 6/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: customer service representative was very
attentive and helpful
Work Location: ERMC
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Date: 6/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I needed help with rental car,she was amaz
Work Location: ERMC
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Date: 6/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: all transportation and people were very helpful
and knowledgeable to us.
Work Location: ERMC
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Date: 6/6/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: We are from Poland. Darlene showed how to buy tickets for the subway and bus.She explained how to get around New York. She was
caring. Thank You Darlene!!! You are the best!
Work Location: ERMC
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Date: 6/6/22
Employee: Jennifer Anthony
Airport: Newark Liberty International Airport
Experience: My partner and I had a great experience with Jennifer at the Terminal C Welcome Centre in Newark.
Our shuttle was late by over 45 mins and Jennifer went above and beyond to help with
accommodations to get us to our hotel. She was lively, had a great energy and overall, what felt
like a rocky beginning, became a part of the highlights of our trip!
Work Location: ERMC
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Date: 6/5/22
Employee: Anwar Muhammad
Airport: LaGuardia Airport
Experience: I was on the clock with my flight delayed by an hour. In a hurry, I had to travel to port authority bus terminal from la Guardia. Mr Anwar
camled me down with small talk and gave me exact details to help me make the travel on time.
Work Location: ERMC
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Date: 6/5/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I am a cruise line rep and find that Sharif is very
pleasant. She assists us with lost guests and really
seeks to find us where we are. I always compliment her
on her professionalism and excellence in communicating
and interacting. You really need more staff like Sharif.
Work Location: ermc
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Date: 6/5/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Helped to find where I could get a metro card
Work Location: ermc
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|
Date: 6/5/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif help me lot excellent job.
Work Location: ERMC
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Date: 6/5/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very good SERVICE. SHE EXPLAINED TO ME THE FASTEST WAY TO
GO TO CENTRAL PARK.
Work Location: ERMC
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Date: 6/5/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Going to the Manhattan school of music , Sharif helped me
locates the direction using M60 on subway, very helpful
and kind.
Work Location: ERMC
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Date: 6/5/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I needed directions to different terminal so thankful for
the courteous, efficient help. Great service!
Work Location: ERMC
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Date: 6/5/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: sharif was very helpful. I was lost and did not know how
to find my hotel shuttle. She pointed me in the right
direction and I was on my way.
Work Location: ERMC
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Date: 6/5/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I pick up the passenger Southwest sharif help me find
out my passenger thank you so much
Work Location: ERMC
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Date: 6/5/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif S. Gave us excellent advice and helped us through
our traveling experience!!
Work Location: ERMC
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Date: 6/5/22
Employee: Elisavet Botolis
Airport: Newark Liberty International Airport
Experience: Very Helpful in the process of ticket purchasing and explanatory how to reach station for the
train to Pen Station.
Work Location: ERMC
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Date: 6/5/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: As this was my first time to Newark and using the NJ Transit system, I was unsure how to get a connecting train to Princeton. Iesha was
more than willing to help, so much so that she walked me over to the ticketing machine and punched everything in for me and then
directed me to the appropriate train track. Even though she was wearing a mask, I could tell there was a friendly smile underneath.
Iesha was a breath of fresh air in terms of customer service compared with the customer service I have received on my travels over the
last 24 hours from Delta airlines. Thank you Iesha! I wish you all the best in life … keep doing what you’re doing and do it well.
Work Location: ERMC
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Date: 6/4/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was so helpful for us to find our way to get to the Rental car area and getting around! Also we love the new airport!
Work Location: ERMC
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Date: 6/4/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha helped me in the RailOne location at Newark. I caught a much faster train and got home earlier thanks to Iesha's assistance.
Work Location: ERMC
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Date: 6/4/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie did an excellent job assisting me in ordering my Uber ride. She was efficient, patient & completely knowledgeable in
assisting me. I also witnessed her assist 3 other customers. She went above and beyond in the service she provided. I was extremely
satisfied with the level of service I received.
Work Location: ERMC
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Date: 6/4/22
Employee: Cathy Mckenzie
Airport: JFK International Airport
Experience: Ms. Cathy Mckenzie is an outstanding professional who is committee to quality services for
travelers. I lost a bag with valuables in a taxi and Ms. Mckenzie was so respectful and
understanding of my situation. She gave amazing guidance to support me in locating the driver and
securing the items. It's great to see that there are genuine, decent, honest and compassionate
individuals to listen and support customers/travelers in distress. Thank you Ms. Mckenzie. You
saved me thousands of dollars and handled me courtesy and professionalism. This professional
deserves a promotion. We need leaders who are compassionate and professional.
Work Location: ABM Taxi
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Date: 6/4/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: He was very wonderful and helpful. So sweet and went out of his way to find us exactly what we needed. The very best!
Work Location: EMRC
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Date: 6/3/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Basant fue muy amable y nos ayudo a comprar la tarjeta metrocard para poder tomar el autobus y metro. Nos dirigio muy bien a como
llegar a nuestro hotel.
Basant was very kind and helped us buy the metrocard to be able to take the bus and metro. He directed us very well to how
arrive at our hotel.
Work Location: ERMC. Aviation
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Date: 6/3/22
Employee: Mike Carey
Airport: JFK International Airport
Experience: Mike went above and beyond in helping us constant the taxi company who were supposed to pick me and my family up from the
airport. He came and found us numerous times to check we were ok. He resolved our issue. I can’t thank him enough. He’s a credit not
only to his company. But a great ambassador for NewYork City. Thanks again Mike. The Evans Family.
Work Location: ERMC
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Date: 6/3/22
Employee: Pratima Pharsi
Airport: JFK International Airport
Experience: À notre descente d’avion nous avons eu un problème de réservation pour notre transfert dans le centre de New York. Votre employée
Pratima Pharsi nous a vraiment bien aidés. En effet nous avions des problèmes pour comprendre notre interlocuteur au téléphone. Elle
a même rappelé la compagnie plusieurs fois avec beaucoup de patience, Cela a duré plus d’une heure. Grand merci donc à Madame
Pharsi. Nous vous chargeons de féliciter votre employée pour sa patience, sa gentillesse et son professionnalisme. Bien cordialement.
When we got off the plane, we had a reservation problem for our transfer to the center of New York. Your employee
Pratima Pharsi helped us really well. Indeed we had problems understanding our interlocutor on the phone. She
even called the company several times with great patience, It lasted more than an hour. Many thanks to Mrs.
Pharsi. We ask you to congratulate your employee for her patience, her kindness and her professionalism. Best regards.
Philippe e
Work Location: ERMC
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Date: 6/3/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was helpful and patient in helping us in spite of being a busy day. Thank you Auguste - you made our arrival in the US a very
pleasant one!
Work Location: ERMC
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Date: 6/3/22
Employee: Andrea Toth
Airport: Newark Liberty International Airport
Experience: Mrs. Andrea Toth was so kind to help my
elderly mother navigate her way inside the
airport from the point of passport check
point to meeting with me at the waiting area.
Mrs.Andrea called me on the cell phone and
waiting with my mother untill I arrived( was
few minutes away) to pick her up as my mother
can not speak english. Mrs. Andrea Toth used
an online translator to help my mother
understand. ALSO MRS.Andrea help my mother
get to the baggage claim desk and help give
my mothers information to the lost luggage
claim employee! I was very grateful for
Mrs.Andrea's help! She went out of her way
to help my mother! Exceptional service
!Thank you!
Work Location: ERMC
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Date: 6/3/22
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Katerini PLatellas went way out of her way to make sure I got safe transportation to midtown
Manhattan after I flew into LGA from Denver at night. (I am 72.) I had purchased a shared ride
on the internet for $40 that turned out to be a scam. After much reading of the fine print on my
reservation she finally found a number to call, and spoke on my behalf. The business at the other
end eventually told us that they did not have a car to service LGA and that my reservation was
cancelled. What a mess. Katerini escorted me to the appropriate taxi line, helped me get a
legitimate cab, and solved my problem. She was understanding, empathic, and competent. I'm not
sure what I would have done without her. Thank you Katerini for rescuing me when I needed it.
Work Location: ERMC
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Date: 6/3/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie saw us a bit lost and was very friendly and kind. She offered a lot of help, and found
the best way for us to get to our destination. We are very grateful to her!
Work Location: ERMC
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Date: 6/2/22
Employee: Katerina Platellas
Airport: LaGuardia Airport
Experience: We walked out of the airport due to a flight cancellation without a hotel, ride, or a feeling for where we were. I looked up to see Katerini
smiling. She asked if we needed assistance and was super helpful in coming up with a plan that went well and that we are thankful for!
Work Location: ERMC
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Date: 6/2/22
Employee: Rosemane Reyes
Airport: LaGuardia Airport
Experience: Rosemane was very helpful and provided us
help with a great personality. She was the
first person we met after landing in NY
and she made a good impression.
Work Location: Ermc Aces
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Date: 6/2/22
Employee: Shercelle Cornibert
Airport: Newark Liberty International Airport
Experience: We just missed our transfer to our cruise
ship and Shercelle took the time and extra
effort to track down our drive and ensured
that she is aware that we are still
waiting. She is most helpful and her
customer service is second to none!
Work Location: ERMC
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Date: 6/2/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Waited 90 minutes for a visit link van and Rosemarie got on phone to figure out the delay and arranged for a quick pickup
Work Location: ERMC aces
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Date: 6/2/22
Employee: Elizavat Bololis
Airport: Newark Liberty International Airport
Experience: Hello,
I wanted to send my compliments to one of your employees.
My daughter and I recently visited NYC and flew in to Newark terminal B.
Elizavat Bololis provided us with exceptional assistance in finding directions into
Manhattan. In addition she helped us with figuring out buying tickets to get to Pen
Station.
She was polite, informative and helpful. It was such a pleasure to be greeted by such a
pleasant person.
Customer service rating is a:
5 out of 5.
Thank you,
D
Work Location: ERMC
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Date: 6/2/22
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Hi Janie!
My name is Kristin and I met you on Saturday, May 28 at the airport when I was trying to
get my baggage after missing our connecting flight and needed my cancer medication. I
wanted to let you know that I was able to retrieve my luggage and take my medicine! We
finally made it to our final destination on Monday, May 30. Thank you for your kindness
and assistance through such a stressful time! I wish you all of the best!
Best,
Kristin Bertsatos
Work Location: ERMC
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Date: 6/2/22
Employee: Yvonne
Airport: Newark Liberty International Airport
Experience: I had pre-paid for parking for a trip for the dates 5/30/2022 to 6/01/2022. On 6/1/2022 when we
returned, my family and I were trying to exit parking lot, P4. We could not exit. The Traffic
Attendant, Yvonne, approach our car and explained to us that we had parked in the wrong lot.
Yvonne was so very professional, patient, kind, considerate and helpful with helping us to
understand what we had to do. She called and spoke to another young lady who was also very nice.
Yvonne, in my opinion, should teach a course in customer service. She was extremely courteous and
kind. She was patient with us. (We are Senior Citizen.) She went the extra mile to explain to us
exactly what we needed to do. She also wrote out a receipt for the payment that we made when the
machine did not print one. Yvonne was outstanding and so was her beautiful smile. Thank you,
Yvonne!
Work Location: ABM Parking Services
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Date: 6/2/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was friendly and professional. She provided us with helpful information regarding where to pick up the shuttle to the subway, and made sure we understood the directions clearly.
Work Location: ERMC
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Date: 6/1/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was wonderfully helpful as my husband and I exited the sky train in terminal B of Newark liberty international airport. We were
looking for the USO and she gave us very quick, clear, and concise directions on how to get there. She was very willing to help, quick to
help, and very pleasant to talk to. She is a great asset to any traveler needing information!
Work Location: ERMC
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Date: 6/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Today we are taking the Q70 bus, we
thought it was free but our attendant
helped up figure out the correct way to
go, thank you to Syeda Sharif!
Work Location: Ernc
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Date: 6/1/22
Employee: Laura Berry
Airport: LaGuardia Airport
Experience: Laura was exceptionally good. She took so much patience explaining and exploring different options for me to reach my destination. I
finally bought her idea and turned out to be the best. I really appreciate her for her time, patience and kindness especially to a stranger
like myself. Keep the good work Laura, your reward will be bigger.
Work Location: ERMC
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Date: 6/1/22
Employee: Ursula Iwaniuk
Airport: Newark Liberty International Airport
Experience: Urszula helped me to go off wrong train and directed me to hotel
I was looking for. She saved me a lot of time. It was a pleasure
chatting with her on this long day.
Work Location: ERMC
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Date: 6/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very friendly and helpful when at such a large airport.
Very kind
Work Location: ERMC
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Date: 6/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I lost my luggage and she helped me get to it
she walked me over there to make sure I knew
where I was going
Work Location: ermc
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Date: 6/1/22
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: I just wanted to share that A. Lauriston from ERMC company helped us very efficiently on
May 17th She came toward us at the Metrocard booth from Terminal 6 of LGA as we were lost
with this device. She gave us clear info and was particularly nice.
Best regards
Delta passenger C. Roederer from France
Work Location: ERMC
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Date: 6/1/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant keep helping numerous people looking for hotels when so many flights had cancelled.
He wouldn't stop until all of us had found hotels. He was so helpful I really felt he cared that
all of us stranded travelers would have a place to sleep. This was a very stressful situation,
but he stuck with all of us. What a wonderful employee you have in Mr. Basant.
Work Location: ERMC
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Date: 6/1/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was very helpful and directions were very clear for me to be able to use the public transport system.
Work Location: ERMC Aces
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Date: 6/1/22
Employee: Tiana Middleton
Airport: Newark Liberty International Airport
Experience: A woman working at Starbucks was so helpful with my order today. She took the time to make my coffee exactly right and was so
pleasant and patient with me. She has big eyes, a slight gap tooth and a sparkling personality. She treated all customers with respect
and a slight sense of humor- she deserves to be recognized as these employees are working under a significant degree of stress with
impatient customers. This interaction occurred around 11:45 am. Thank you!
Work Location: Starbucks
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Date: 6/1/22
Employee: Juan Alsina
Airport: Newark Liberty International Airport
Experience: Just need to recognize how great Juan was (sorry didn't get his last name, but in conversation
said he works for Hudson News). I was traveling alone with my two little ones and struggling with
our bags to go to my car in the parking lot. Juan was walking past us and offered to help. He
carried our three bags for us to our car (and I parked close to the toll booths!). He even put
them in the trunk while I got the girls in the car. I tried to give him something for helping me
and he refused to accept it, what a gentleman. Several other people with airport credentials
passed us and no one but Juan offered to help us and help he did, above and beyond what I could
have asked for. Just want to recognize him and say THANK YOU.
Work Location: GM TA Hudson News
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Date: 6/1/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: I was in a big hurry and Ms. Walker was very patient with me and got me on the train on time.
Work Location: ERMC
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Date: 6/1/22
Employee: Kyjoniah Gibson
Airport: Newark Liberty International Airport
Experience: The young lady in Terminal B was fantastic! She has an awesome attitude and helped me when I was looking lost. I had to check my bag
and and get my boarding pass, I was all over the place and extremely stressed. I was honestly having a crazy day until Kyjoniah
approached me and helped me through it all. She is very professional and active. She assured me everything would be okay and I made
my flight on time thanks to kyjoniah! She was a great help to me.
Work Location: Ermc
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Date: 6/1/22
Employee: Joella Lupe Grant
Airport: JFK International Airport
Experience: Joella was extremely helpful. Really pleasant and so willing to help. She has a great
personality and is perfect for this job. She was very good at seeing who needed help and
approached them, as she did us.
Work Location: ERMC
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Date: 6/1/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: Advised to go to Jackson Heights for food. Very
helpful! Using free Q70 line.
Work Location: ermc
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|
Date: 6/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: good service and helpful
Work Location: ermc
|
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Date: 6/1/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: Made me a reservation for the shuttle to JFK and
gave me a proper ETA. Very helpful.
Work Location: ermc
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Date: 6/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: came so many time every time I have problems
with free internet but this time she will help
out so kind of her
Thank you
Lovely day.
Work Location: ErMC
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Date: 6/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: thank you Sharif for your help. I appreciate the
free q70 bus and I like the airport.
Work Location: ermc
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Date: 6/1/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: Really good, extremely helpful and friendly.
Helped understand bus
Work Location: ermc
|
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Date: 6/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: she was very helpful as soon as I landed. Made
my airport experience easy. I'm very grateful.
Work Location: ermc
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Date: 6/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: she was nice and helpfu,I asked about how to go
to jfk airport and she was amazing, she answered
all my questions and directed me
Work Location: ermc
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Date: 6/1/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: My daughter and I are first time visitors to NYC and we were planning on meeting my cousins at
LGA to take the cab/Uber together to our Manhattan hotel. Unfortunately they were delayed in
Toronto and we then decided to be adventurous and take the bus/subway.
I was terrified but my daughter is smart and we met a kind and helpful man working at LGA
customer service desk. He greatly mapped out with detailed information on how to take the free
shuttle to the correct subway. We made it to our hotel within 40 min and it only cost us about
$5.00 USD. We felt safe knowing there were other travellers on our commute.
Thank you so much K. Basant, if you didn't help us I think we would have opted to wait for my
cousins at the airport til midnight!
We will defiantly return and much regards,
S. Salanguit
Work Location: ERMC - Aviation
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Date: 6/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I got a great service. Would always come back
here and I got great help with my
transportation.
Work Location: ermc
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Date: 6/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She did am excellent job helping me find where I
need to go. I needed to go to jfk and she helped
sort out my problem within minutes.
Work Location: ermc
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Date: 6/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: sharif was very helpful directing us to the
shuttle and to the subway. She also helped us
purchase the metro cards. She was very patient
and kind.
Work Location: ermc
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Date: 6/1/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: I misplaced my mask and needed one for my Uber ride to the city- after multiple rude employees: Rosemarie Reyes was a breath of
fresh air. She immediately offered me a new mask, was gracious and made my day easier.
Excellent asset to your team!
Work Location: ERNYC
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Date: 6/1/22
Employee: Michael Carey
Airport: JFK International Airport
Experience: M Carey Is a honest man, doing good job , saving people from getting robbed as there are some bad guys fooling and misguiding
passengers.
Work Location: ERMC
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Date: 6/1/22
Employee: Julio Roman
Airport: Newark Liberty International Airport
Experience: I stopped to ask Julio a question about facilities in the terminal. He went WAY above and beyond and not only arranged to check our
stroller at our gate AND get my husband and I seats next to one another on a PACKED flight with our baby boy, but he also showed so
much compassion and professionalism. It was a last-minute trip for unfortunate circumstances, but the service and kindness that Julio
showed made us feel truly blessed. Thank you!
Work Location: United Airlines
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Date: 5/31/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sheda kindly directed to the most efficient way to the city. Thank you
Work Location: ERMC
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Date: 5/31/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Excellent service very friendky. Very helpful a great
person to have here
Work Location: ermc
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Date: 5/31/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Excellent customer service!
Work Location: ERMC
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Date: 5/31/22
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: Monroe was very responsive and caring. My shoe got stuck on the escalator and he made sure someone was called to fix it and get my shoe. He
checked in with me several times to give an update and make sure I was ok. He was very kind and went above and beyond!
Work Location: ERMC
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Date: 5/31/22
Employee: Maria Soleto
Airport: Newark Liberty International Airport
Experience: Maria was great and very resourceful! She helped us reach terminal B and gave us any info we asked for. Great customer service.
Work Location: ERMC aviation
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Date: 5/31/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I had a great experience and she was very helpful! She
could tell when peoplemeededhelp,including me who was
very confused. And her directions were clear and very
useful! Thank you for hiring such great workers, it has
made my experience here very worthwhile!
Work Location: ermc
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Date: 5/31/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Clear info towards directions and customer service in an
important individual needs
Work Location: ermc
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Date: 5/31/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darleen was very helpful. It was my first time traveling alone and I needed directions as to where to meet the app taxi. Darleen was
good at giving directions. Very polite too.
Work Location: ERMC
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Date: 5/31/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Ms. Sharif is very polite. She asked me if I was waiting for
someone. When I stated I was waiting for my sister to
arrive, she made sure I knew which baggage carousel her
flights luggage would be on. I appreciated that
confirmation as I`m not familiar with this airport.
Work Location: ermc
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Date: 5/31/22
Employee: Joelle lupe-Grant
Airport: JFK International Airport
Experience: She is a very sweet and patient person,she
as given me all the information I
needed,she is just perfect for her
job.Thank you again Joella Lupe Grant.
Work Location: ERMC AVIATION
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Date: 5/31/22
Employee: Joelle Lupe-Grant
Airport: JFK International Airport
Experience: Joella was very helpful. Besides answering my questions about connecting to a shuttle, she also made sure to follow up and check in
with my husband and me about whether we heard back or not. She is really friendly face to meet after a long flight. Thanks Joella!
Work Location: ERMC AVIATION
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Date: 5/31/22
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: This employee went out of her way to make certain that two older women found their way around the maze of LaGuardia.
Work Location: ERMC
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Date: 5/31/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: syeda is very helpful and knowledgeable she's always
willing to give a helping hand to everyone. She amazing
Work Location: ermc
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|
Date: 5/31/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very helpful and very personable. Great service
Work Location: ermc
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|
Date: 5/31/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: Pleasant person and very willing to help.worked tosave us
money
Work Location: ermc
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|
Date: 5/31/22
Employee: Urszula Iwaniuk
Airport: Newark Liberty International Airport
Experience: I had to ask my brother to write this for me because i do not speak English. I would like to
share my experience I had with Urszula when i travelled last week to Newark. I wanted to buy a
sandwich at the terminal C but I didn't speak English and i didn't know how to explain that i
Want to pay for my food. Urszula get up and helped me out even she didn't speak Spanish and she
was on her brake. She made sure I was ok and helped me and showed how to use self service
machine. She was super nice to me.
Work Location: ERMC
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Date: 5/31/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: She was extremely helpful. She dropped me at
the shuttle and followed up with driver
twice.
Work Location: Ermc aces
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|
Date: 5/31/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: These wonderful, friendly ladies were very helpful finding a luggage cart
for me and giving me directions getting from Terminal C to Terminal D.
Work Location: ERMC
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|
Date: 5/31/22
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Katerini, ERMC Aviation, in Terminal B, served me well. She helped me with my phone app,
helped get me a ticket and walked me to the bus stop. I appreciated finding her after
another staffer was of no help.
Jim
Work Location: ERMC
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|
Date: 5/31/22
Employee: Eloisa Tacuri
Airport: LaGuardia Airport
Experience: Eloísa Tacun de la compañía ERMC me atendió muy bien y me asesoró para tomar transporte.
Eloísa Tacun from the ERMC company treated me very well and advised me to take
transportation.
Hevert Darío
Work Location: ERMC
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Date: 5/31/22
Employee: Eloisa Tacuri
Airport: LaGuardia Airport
Experience: Eloísa Tacun from the ERMC company treated me very well and advised me to take
transportation.
Work Location: ERMC
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|
Date: 5/31/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant was pleasant, informative and strived to be helpful.
Work Location: ERMC-Aviation
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Date: 5/31/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Helped me find my laptop that I left on the plane and kept me calm - thank you!!
Work Location: ERMC Aviation
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Date: 5/31/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful in guiding me to the Uber pickup station and gave proper directions, thank you.
Work Location: ERMC
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Date: 5/30/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: she was very helpful for us to find our best options for
public transport, we are very happy the bus is free
Work Location: ERMC
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Date: 5/30/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: This was my first experience driving to LaGuardia to pick up a relative. Syeda was extremely helpful in directing me to the correct
arrival gate after I experienced some confusion in that regard. I greatly appreciated her assistance and friendly attitude.
Thank you!
Work Location: ERMC
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Date: 5/30/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: took my grandmother to the wrong terminal, sharif helped
us and guided us to the right way and helped us with
lugguge
Work Location: ermc
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Date: 5/30/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: this was my first time using LGA she gave me such
excellent and I felt welcomed to New York when she
greeted me and directed me to the right place. Give her a
raise!!
Work Location: ermc
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Date: 5/30/22
Employee: Deon Hibbert
Airport: LaGuardia Airport
Experience: While waiting in the cell phone parking lot my car would not restart. I panicked because I was picking up my daugther & 2 young grandchildren
arriving from out of state. She saw my concerns and immediately came to offer her kindness and assistance. She drove back to the terminal to
retrieve the jumper cables. She was able to restart my battery and calm my nerves with a smile. You are very fortunate to have such a caring and
capable employee. Please extend my heartfelt thanks to Deon. She is much appreciated.
Work Location: ABM
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Date: 5/30/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: super helpful and friendly. Helped with all my questions
and offered a great service
Work Location: ermc
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Date: 5/30/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: wonderful help getting me up to Westchester when Uber was
overpriced
Work Location: ermc
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Date: 5/30/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I was rushing to catch a shuttle and did not have a mask, and Darlene quickly went back into the terminal to get me some brand new
masks so I could take my ground transportation. She was polite and professional and prompt. She helped me immensely, and I am very
appreciative of the outstanding customer service
Work Location: ERMC
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Date: 5/30/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I was picking up my wife at the airport and there was some confusion with the gate and baggage carousel from the information that I got from the airline. I talked to three different people in Terminal C. Darlene went out of her way, cutting her break short, to find the correct information. It turns out that I was in the wrong terminal altogether. She helped my find the best way to get to terminal D where I picked up my wife in a timely manner. Thank you Darlene!
Work Location: ERMC
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Date: 5/29/22
Employee: Linda Dempster
Airport: Newark Liberty International Airport
Experience: Ms. Dempster gave me directions to take the train to NYC, 34th St. station. she was professional and kind. Her instructions were easy
to understand.
I’m a senior who has never taken this route in the past. what a pleasure to have Ms. Dempster provide help, just in the nick of time.
thank you
Work Location: ERMC
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Date: 5/29/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene went above and beyond in helping my boyfriend and I. He lost his wallet on a shuttle and we were in a period of full panic.
Darlene was able to calmly guide us and give us helpful advice on who we should contact and how we could go about finding the
wallet. We were so stressed, but she put us at ease and gave us a number to call that ultimately helped us track down the wallet.
Without her assistance, the wallet still would be gone. She was a total life saver and we were lucky that she was the one in terminal C
today and could help us. We’re so grateful to her and she made a really hard time better for us.
Work Location: ERMC
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Date: 5/29/22
Employee: CBP Officer Zawilask
Airport: JFK International Airport
Experience: Barbara Kellman called to share her experience about her and her daughter Caroline who is a
special needs child enrolled in the Sunflower program. .
Mrs. Kellman stated that she spotted CBPO Zawislak and politely asked for assistance. She stated
that CBPO Zawislak was aware of the sunflower program and helped her and her special needs
daughter through the primary processing. After the primary processing, Mrs. Kellman stated that
officer Zawislak also helped them locate their baggage carousel and luggage. She went on to state
that officer Zawislak was very polite and professional and how she wanted to commend him on his
service.
Work Location: CBP
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Date: 5/28/22
Employee: Joella Lufe-Grant
Airport: JFK International Airport
Experience: Excellent service and attention to help me finding accommodation as my flight had been cancelled. Joelle was very helpful and kind and
transformed this bad moment in a good experience. Thank you
Work Location: ERMC
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Date: 5/28/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Great help with orientation and calming us down as we had our luggage taken by someboby else in
the airplane.
(Nilda's bagge # is 6300569788)
Work Location: ERMC
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Date: 5/28/22
Employee: Anthony Stefano
Airport: Newark Liberty International Airport
Experience: Great help with orientation and calming us down as we had our luggage taken by someboby else in
the airplane.
Work Location: ERMC
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Date: 5/28/22
Employee: Joelle lupe-grant
Airport: JFK International Airport
Experience: We had a terrible day of travel. Lots of cancellations and nobody seemed to want to help. The ones that did were not having a good
day. My husband and I mentioned we were not sure if we would ever visit this city. Then came Joelle. She made me so happy I almost
cried. She was so helpful and made sure I had a place to stay. A safe way to get there. Then told me how amazing your city was. I really
forgot about all the bad that I experienced that day she made me want to come back some day
Thank you Joelle for helping me and reminding me there are amazing people in this fast paced world we live in.
Work Location: ERMC
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Date: 5/28/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: excellent service, great directions to get us
to our hotel! Kind and courteous .
Work Location: ermc
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|
Date: 5/28/22
Employee: Brenda Bwalya
Airport: LaGuardia Airport
Experience: My flight was canceled due to weather and
all of the "well known" hotels were
already overbooked. Branda took the time
to look up other options in the area. She
was able to locate a hotel for me that was
near the airport. The stress of traveling
for 2 days internationally was relieved
and I am very grateful that people like
Brenda care enough to make sure others are
taken care of. First experience in New
York and I can say it was a good one now.
Work Location: ERMC Aviation
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Date: 5/28/22
Employee: Janie Westfield
Airport: JFK International Airport
Experience: We arrived from France on Air France. My husband has limited mobility and was brought to the area for our arranged car pick up but car never showed. I asked around for help but
no one seemed able to help--Janie heard me and stepped in--got us to the head of the taxi line and into a cab. Forever grateful.
Rita Hirsch
Work Location: ERMC
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Date: 5/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was very impressed with the level of attention
and service I received this morning. not only
was I provided with a mask for my travels but
given many other options to get to family in
Corona. thank you again for your patience!
Work Location: ermc
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|
Date: 5/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif did a great job. She provided exactly
what I needed.
Work Location: ermc
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|
Date: 5/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Provided alternate way to get to National Car
rental. Much more efficient than taking the
shuttle bus.
Work Location: ermc
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|
Date: 5/28/22
Employee: Joelle Lupe-Grant
Airport: JFK International Airport
Experience: Both Joella and her colleague were exemplary customer engagement specialists: engaging, kind and patient! I was so appreciative after an
exhausting intl flight and then unfortunate domestic flight cancellation. They were enormously helpful. Thank you.
Work Location: ERMC Aviation
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|
Date: 5/28/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I was unsure of the procedure and how many stops it would be. Noel was wonderful and explained everything to me and waited until
the AirTran came. I was a little nervous but thanks to Noel - I was able to confidently proceed. He was great!
Work Location: Newark International Airport
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|
Date: 5/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: very helpful with information on where to eat
and how to take public transportation to our
destination
Work Location: ermc
|
|
Date: 5/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: offer great reliable assistance w locating
luggage very hospitable i love the new terminal
Work Location: ermc
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|
Date: 5/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I long time waiting for my visitor, and she has
been of good help to me. Thanks very much and
God bless her.
Work Location: ermc
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|
Date: 5/28/22
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: To who may concern I flew in terminal 8and
I was so confused and I saw the welcome
center and I meet a lovely lady tagwantie
Rivera and she help me out with all my
Questions and my trantipitaion problem
thank you for having her there I was so
happy she was there with her kindness
Work Location: Ermc
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Date: 5/28/22
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: We were a half hour early to meet an arriving flight and had occasion to be standing near to
where Ms. Platellas was directing incoming passengers to the various ground transportation
options. She struck us as friendly, knowlegable and in control with every passenger she directed.
She would be an excellent candidate for more complex customer facing roles. As we were taking our
leave I told her we (myself an my wheelchair bound dog) were having separation anxiety because we
so enjoyed our time with Ms. Platellas. Best regards jg
Work Location: ERMC Aviation
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|
Date: 5/28/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I was a tourist trying to get from Newark to New York. I couldn't have done it without Auguste's
help. Excellent service.
Work Location: ERMC
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Date: 5/27/22
Employee: Urszula iwaniuk
Airport: Newark Liberty International Airport
Experience: I would like to share my experience I had
with Urszula today. I was traveling with
my family. we were waiting for hotel
shuttle to pick us up when I realized I
left my purse somewhere. I ran back
upstairs in panic and Urszula where there.
She asked right away what happened,
called her coworkers on radio and found my
purse with all my belongings on the next
train arriving to the platform. She was
very nice, professional and I cannot
thank her enough for helping me.
Work Location: ERMC
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|
Date: 5/27/22
Employee: Lesly Romero
Airport: Newark Liberty International Airport
Experience: Lesly was one of the best Customer Service Representatives that I have ever encountered! She helped me purchase a train ticket, and
gave me such clear, concise instructions. She even checked back to ensure that I had successfully competed the transaction at an
automated machine (which did, in fact, give me a bit of trouble). Lesley then confirmed the instructions with me… all with a pleasant
smile and friendly disposition! Thank you!
Work Location: ERMC
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|
Date: 5/27/22
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: These wonderful, friendly ladies were very helpful finding a luggage cart
for me and giving me directions getting from Terminal C to Terminal D.
Work Location: ERMC
|
|
Date: 5/27/22
Employee: Joella Lupe-Grant
Airport: JFK International Airport
Experience: I arrived to pick up a passenger from Terminal 2, your agent was extremely, patient, helpful and professional despite having kumtie
people waiting for assistance - thank you Joella!!
Work Location: ERMC aviation
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|
Date: 5/27/22
Employee: Margarita Cantillo
Airport: LaGuardia Airport
Experience: Margarita noticed someone in need and came to my rescue. I am truly grateful for her help. She was kind and caring, and
She gave me the information I needed to get to Newark Airport. I live in New Jersey and my Husband was picking me up there. I cant
thank her enough.
Work Location: ERMC
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|
Date: 5/27/22
Employee: Joella Lupe-Grant
Airport: JFK International Airport
Experience: Employees are so nice and patient!
Work Location: Ermc Aviation
|
|
Date: 5/27/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: I needed to rent a car and K.
Basant was very helpful. He
stayed with me as I called 6
companies and no one had a car.
He then gave me directions on
how to get to Manhattan so I
could take a bus to my final
destination. He even walked me
outside and showed me which bus
to get on. I was very flustered
at not being able to get a car,
but he was very helpful and I
really appreciate his efforts!
Work Location: ERMC Aviation
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|
Date: 5/26/22
Employee: Efrain Carrero
Airport: LaGuardia Airport
Experience: Mr. Carrero was actively trying to help everyone. He was physically moving around answering questions. In fact he told me what stop to
get off the subway and the gentleman at the subway station told me a different stop. I followed Mr. Carrero’s directions and he was
correct! So glad I followed his advice and directions. Mr. Carrero is a worker who knows what he is doing and does it well and
professionally! Thank you so much for being in my life, when I needed a knowledgeable person to help me!! God Bless You!!
Work Location: ERMC
|
|
Date:
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I had a wonderful Experience With Auguste. He was respectful, Kind and helped me with anything I
needed. I am writing this to compliment on the wonderful job he did for us.
Work Location: ERMC
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|
Date: 5/25/22
Employee: Joella Lupe-Grant
Airport: I don't know
Experience: Today I needed to arrange for ground transportation from Terminal 5 at JFK. Frankly, I
was nervous and had worried about this moment for days. I asked Joella Lupe Grant (in
the Welcome Center) for guidance. She made everything simple and clear, with kindness,
patience, and the very soul of politeness. She really put the feeling of welcome in the
Welcome Center!
Work Location: ERMC
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|
Date: 5/25/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: celebrating birthday of my wife. Sharif was amazing with
helping us. City directions was great. Thank you. We
love this kind of service.
Work Location: ermc
|
|
Date: 5/25/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was waiting for a charger for a long time and sherif
helped me. It was my first time in LGA and I was really
lost but I am glad I met her
Work Location: ermc
|
|
Date: 5/25/22
Employee: Syeda sherif
Airport: LaGuardia Airport
Experience: helped me with purchasing Metro card and provided me with
facial covering.
Work Location: ermc
|
|
Date: 5/25/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: helped me with with getting a good taxi since it was
cheaper than left. Excellent help
Work Location: ermc
|
|
Date: 5/25/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: she helped me with locating bus stations and my hotel.
She was very kind and helpful. Made my life easier
Work Location: ermc
|
|
Date: 5/25/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: very helpful with guiding me to my baggage claim
Work Location: ermc
|
|
Date: 5/25/22
Employee: Pratima Pharsi
Airport: JFK International Airport
Experience: I would like to recognized Pratima Pharsi at JFK. Delta canceled my flight on 5-20. I was at T4
and told by a Delta representative my bags was at T2, when I came to T2 I was told it was at T4.
I was not very nice to Pratima when she approached me. I am ashamed to say I even cursed her
which I humbly apologized for as she had nothing to do with the situation and Delta
misinformation. Pratima remained calm and instead apologized for all the back and forth I was
doing. She was able to find the correct information I needed to locate my bags and put an end to
my nightmare of a night, Thank You!
Work Location: ERMC
|
|
Date: 5/25/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: very helpful and helped me get a wonderful deal and
helped research all transport option
Work Location: ermc
|
|
Date: 5/25/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: WE ARE HERE FOR THE COUSINS WEDDING AND SHARIF WAS
REALLY HELPFULL. SHE ADVICED US TO HPW TO GET THE
TAXISBECAUSE WE NEVER BEEN HERE FIRST EXPERIENCE WAS
REALLY GOOD AT LAGAUDIA
Work Location: ermc
|
|
Date: 5/25/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I just wanted to give a shout out to Darlene Hunter for her incredible customer service. I had
not been in LaGuardia Airport in 30 years. I had no idea how to get into Manhattan. Darlene
saw a solo senior traveler (me) and guided me to the correct place to obtain the connecting bus
to the train. A few minutes later she just checked to make sure I was on the correct line,
right direction, etc. I made the trip fine and had the best time in NYC. Darlene's energy and
kind spirit set the tone for my entire vacation. You have a great employee! Thank you, and
thank you again, Darlene.
Thomas Fletcher
Work Location: ERMC
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|
Date: 5/25/22
Employee: Brianna Checo
Airport: LaGuardia Airport
Experience: Can not forget what this wommen did for us.
It was a great experience with Brianna.
She passes muster.
Work Location: ERMC
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|
Date: 5/24/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: We were having the bad day since we missed our flight and could not find a place to stay the night. This gentleman approached to us
when he noticed that we looked lost. He suggested us to search for a hotel online and the touchscreen machine at the airport. He also
suggested us to look for hotel nearby that offers a free shuttle bus since we need to get back here in the next morning. He went on the
checked with others passengers , then he constantly came back and checked on us. This gentleman is the kindest and very helpful and
informative. Thank you so much.
Work Location: ERMC-Aviation
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Date: 5/24/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was incredibly knowledge of the area and most importantly the Amtrak transit station. She was polite, professional and provided
me the information I needed for my trip, for example she clarified if I could take luggage on the train and where it would be stored. She
was very helpful, and set my mind at ease.
She needs a raise!
Work Location: ERMC
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Date: 5/24/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: I was looking for charging station and was there to help me , I was grateful to Sharif
she was my angel
Work Location: ermc
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Date: 5/24/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I have to receive a guest from terminal B Sharif help me lot i really appreciate her
help this terminal is beautiful and very accessible for the coming guests staff is very
friendly and helpful
Work Location: ERMC
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Date: 5/24/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: Syeda recognized immediately that I was lost and confused. She approached me for across
the lobby to see if she could help me. Within minutes, she had solved all my problems.
She was professional and compassionate. NYC needs more people like Syeda.
Work Location: ermc
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Date: 5/24/22
Employee: Amrita Ramnarine
Airport: Newark Liberty International Airport
Experience: Amrita was very helpful. She joyfully helped me purchase my round trip ticket to NY Penn Station and told me what time to start my return back to
the airport to catch my flight. It’s a wonderful service to have a person available at the ticket area to help confused travelers feel more
comfortable understanding where they are going:)
Thank you for the friendly service.
Christa
Work Location: ERMC
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Date: 5/24/22
Employee: Keisha Walton
Airport: LaGuardia Airport
Experience: My husband and I arrived at LGA and had a
connection in JFK. We had no clue how to
get to JFK, until this nice gentleman
nameNr Anwar approached us then assisted
us with direction..Without his help it
would of been very difficult getting to
JFJ. Mr Anwar was so nice and helpful we
really appreciate all his help!!!!!
Work Location: ERMC
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Date: 5/24/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: She was very helpful with getting us our transit.
Work Location: ermc
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Date: 5/24/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Looking for shuttle bus and she helped me find what direction to go. Very helpful and
polite. I appreciate her assistance. Thank you!
Work Location: ermc
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Date: 5/24/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: she was great and did good job
Work Location: ermc
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Date: 5/24/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: she is very friendly and helpful. She helped us to get our car service.
Work Location: ermc
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Date: 5/24/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Extremely helpful. Very pleasant. Excellent service
Work Location: ermc
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Date: 5/24/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: I needed help connecting with my daughter at Amtrak. She was extremely helpful and patient. She made sure other passengers were
going in the right direction. Extraordinary customer service.
Work Location: ERMC
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Date: 5/24/22
Employee: Reyes Gomez
Airport: LaGuardia Airport
Experience: R Gomez was our bus driver / shuttle driver and was very helpful and kind. He went out of his way to explain the airport and our trip.
Very refreshing and appreciated. Sincerely, Tim Cassidy
Work Location: ABM Bussing
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Date: 5/24/22
Employee: Rosemaine Reyes
Airport: LaGuardia Airport
Experience: She was very helpful in giving me clear and easy directions. She looked up my travel route and talked me through it very warmly and
patiently.
Work Location: ERMC Aces
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Date: 5/24/22
Employee: Linesh Shah
Airport: Newark Liberty International Airport
Experience: We came to this Airport and stuck due to stormy weather. We ask this gentlemen about some local
stuff and he is went out of the way and help us. This guy needs to be acknowledge and that is
reason i'm post this review for him.
Work Location: Dunkin'
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Date: 5/24/22
Employee: Anwar Muhammad
Airport: LaGuardia Airport
Experience: Was so kind in helping my mother exit the
airport so I can pick her up. My mom is
elderly with a speech impairment. Thank
you so much! God bless you!
Work Location: ERMC
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Date: 5/23/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: My experience with Rosemarie Reyes was totally genuine. She was patient and poised. She went above and beyond to make sure that I
made the right connections to get me to my destination. She was very professional.
Work Location: ERMC
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Date: 5/23/22
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Katerini assisted me in finding a route from the airport terminal to my Airbnb in Brooklyn. She
was very warm and helpful - excellent service. Thank you!
Work Location: ERMC
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Date: 5/23/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: GREETS VERY NICE, HELPFUL WITH ALL PASSENGERS.
Work Location: ermc
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Date: 5/23/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was an incredible partner through
mu,title flight delays and issues early in the
morning- you are lucky to have such a warm and
helpful and POSITIVE employee!
Work Location: ermc
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Date: 5/23/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very kind and helpful! Made accessing my flight
much easier!
Work Location: ermc
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Date: 5/23/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Confusing how to get to terminal B and Sharif
helped very well! She led us to the shuttle
Work Location: ERMC
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Date: 5/23/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: fantastic-don't know the bus number.
Go subway. sharing help with me.
Work Location: ermc
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Date: 5/23/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I needed help with bus or taxi. She helped me
understand the system. I'm so glad
Work Location: ermc
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Date: 5/23/22
Employee: Syeda sharif
Airport: LaGuardia
Experience: I needed help getting to terminal b and Sharif
was very helpful in guiding me there.
Work Location: ermc
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Date: 5/23/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: While waiting for a ride we were helped by
Sharif. She is very pleasant and helpful. Thank
you.
Work Location: ermc
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Date: 5/23/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Tremendous energy
Non stop for almost a half hour
Professional
Courteous
Funny
Incharge
Work Location: ERMC
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Date: 5/23/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She's very helpful with people speaking
different languages and finding someone to
assist.
Work Location: ERMC
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Date: 5/23/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: I was confused and Sharif helped me very much i
needed to find my daughter
Work Location: ermc
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Date: 5/23/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: I was waiting in the wrong area. Sharif gave me
directions and was very helpful and nice.then
my family picked me up
Work Location: ermc
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Date: 5/23/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Great assistance. Auguste took the time to solve our problem to figure out where to find the shuttle we’ve reserved and how to contact
them. Not only helpful but cordial. Very proffesional.
Work Location: FRMC
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|
Date: 5/23/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda is a warm & big hearted woman.
Exemplary service united with a great
laugh.
Work Location: Ermc
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|
Date: 5/23/22
Employee: Shahahz Begum
Airport: LaGuardia Airport
Experience: Great help getting out of the parking garage and paying with c card vs ezpass
Work Location: ABM
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Date: 5/23/22
Employee: Alyssa George
Airport: JFK International Airport
Experience: Alyssa was terrific! It was a Saturday night and there was a line of people waiting for cabs. She came in periodically to let everyone know that the
cabs were coming in one at a time and that it should be about a 10 minute wait. She was always professional, answered questions, and kept
everyone informed.
Work Location: ABM
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Date: 5/22/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was riding the Q70 bus. Despite her being late for work due to a late Sun AM train, she took time to help me be sure I
disembarked at the right stop to catch a plane. This was very helpful, as the PA system on the bus is difficult to hear, and LGA is
chaotic due to construction. She is a great rep—does a credit to the airlines and the Port Authority. Thank you, Darlene!
Work Location: Ermc
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Date: 5/22/22
Employee: Mohani Motira
Airport: Newark Liberty International Airport
Experience: Lost my passport and they was so helpful she after two hours when I was comming back to Richmond because I couldn’t travel International
without a passport found me in one of the airplane and gave me my passport I can’t describe all they did for me that day was so awesome her
and one of they agents I forgot his name thank you so much them and United Airlines.
Work Location: United
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Date: 5/22/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was very kind and servicial, he helped me and my senior mother to have better experience by guiding us how to use the ticket
machine and trains to get to NYC. Thank you very much Auguste! You were a very kind soul to us!
Work Location: ERMC
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Date: 5/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I needed to meet a car that was picking me up. Syeda helped my find the location. She walked
with me as far as she could and then gave me detailed instructions for the rest of my walk. She
was professional, detailed, friendly and above all else charming. I can't thank her enough for
her help.
Work Location: ERMC
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Date: 5/21/22
Employee: Carmen Thomas
Airport: Newark Liberty International Airport
Experience: The New Jersey transit app was not cooperating and Carmen Thomas came over and help me push through the buttons to purchase
my ticket. She was so helpful and polite and made this part of my journey a pleasure. Traveling can be a hassle and she took that away
my compliments to whoever has trained her as well
Work Location: ERMC
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Date: 5/21/22
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Filemon is AMAZING! He’s very kind and helpful to us. He speaks very proper and calming specially for a stressful environment. He
even helped and guided us with getting a shuttle to JFK. 10/10 customer service definitely.
Work Location: ERMC Aviation
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Date: 5/21/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: I got some help to find my colleague.Thanks
Work Location: ermc
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Date: 5/21/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: waiting long time l don't know witch terminal
So Syeda hel me out to do pick up my passenger
Work Location: ermc
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Date: 5/21/22
Employee: Lorraine Smith
Airport: JFK International Airport
Experience: Dear Madam/sir,
On this opportunity we would like
to BIG BIG BIG thanks to madam
laurrane Smith
She is absolutely outstanding, She
was our angel...she spent 2 hours
even more for helping us, we are
Carnival Cruiselines crewmembers
we stuck at JFK international
airport due to the weather our
flight was canceled..and thanks
GOD we met madam Lauren Smith we
can say that she safe our
life...she is a good asset for
your company...she called our
company using her own cellphone
and find us a transfortasion to
the hotel...she should get the
highest rewards
Thanks again madam Lauren Smith
you are our angel
Work Location: ERMC
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Date: 5/21/22
Employee: Lorraine Smith
Airport: JFK International Airport
Experience: Mrs lorraine S was doing excllent jobs
To give as an imformation abaut oure travels
When we are got problem
She doing exctramiles for help and give
imformation when we are got canceled fligt in
JFK airport thank's god bless!
Work Location: ERMC
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Date: 5/21/22
Employee: Lorraine Smith
Airport: JFK International Airport
Experience: We really thanks for help from Lorraine
Smith,she was helping us while we are in
trouble with our flight,,baggage and
shuttle bus from the airport to the hotel
we visit,with her smile and polite explain
us what we need to do,,you have a great
and best employee you should to
considering to be a best employee,thank
Lorraine for your help and smile hope to
meet you again while we visit New York
Work Location: ERMC
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Date: 5/21/22
Employee: Michelle Welch
Airport: I don't know
Experience: Michelle was a delightful employee very interested in meeting the needs of my husband and me. She, along with a coworker, Set up special
folding chairs for us and met our every need as we waited for a shuttle to JFK. The time passes quickly and they were attentive to everything we
needed
Work Location: ERMC
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Date: 5/21/22
Employee: Urszula Iwaniuk
Airport: Newark Liberty International Airport
Experience: I had been traveling through Newark when my luggage was lost at the terminal. I was already in a rush to get to my next destination and
Urszula was able to locate my luggage and quickly get it back to me, which saved me a lot of time, stress, and money. Urszula’s ability
to think quickly and solve my problem is very much appreciated!
Work Location: ERMC
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Date: 5/21/22
Employee: Daniel D. Tito
Airport: LaGuardia Airport
Experience: Tito was so kind and friendly. We were in a dither about our flight and getting to JFK in time. He told us exactly what to do and Where to be for our
shuttle. He saw to our every need and checked back a couple of times to be sure we were on track.
Work Location: ERMC
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Date: 5/21/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: My flight canceled. Seda has been very passionate towards
all flight members and helpful.
Work Location: ermc
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|
Date: 5/21/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Very nice man helped when our ride was late
Work Location: ERMC
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Date: 5/21/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Very friendly and helpful. Called ETS couple of times to find out about the status of their shuttle bus
Work Location: ERMC
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Date: 5/21/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: Sharif is fantastic and extremely helpful. She helped in
getting the right train. Highly recommend her!
Work Location: ermc
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Date: 5/20/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: My daughter and traveled to NYC for the first time. I knew we were going to take the bus downtown, but wasn’t really sure where to
catch the bus or where to buy the bus pass. Darlene took care of us and made sure we were in the right place. Great start to our trip.
Work Location: ERMC
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Date: 5/20/22
Employee: Joelle Lupe-Grant
Airport: JFK International Airport
Experience: Joella was kind, patient, and polite
when helping me with ground
transportation. She met a somewhat
nervous and confused traveler... and
made things clear and actually
pleasant!
Work Location: ERMC
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|
Date: 5/20/22
Employee: Ursula Iwaniuk
Airport: Newark Liberty International Airport
Experience: Thank you Ursula for your very proffesional and great help
today. You saved us a lot of time, money and aggrivation.
Thank you again !!
Work Location: Ermc
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|
Date: 5/20/22
Employee: Urszula Iwaniuk
Airport: Newark Liberty International Airport
Experience: A very nice, professional and patient person. We got lost
and she spent so much time with us explain how to get back
to our terminal.thank you
Work Location: Ermc
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|
Date: 5/20/22
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: Mr. Williams noticed my wife had trouble walking, and brought a wheel chair. He assisted her in transferring terminals with courtesy
and professional demeanor. Much appreciated.
Work Location: ERMC
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|
Date: 5/19/22
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: Upon arrival to EWR, Aer Lingus departure counter was closed & I was unable to get a connecting
flight boarding pass to go through TSA security. Elisavet called her supervisor who walked
through security to the departing gate to get a boarding pass. Her supervisor then assisted to
expedite the TSA security line. I was able to make my connecting international flight from EWR to
(DUB) Dublin, Ireland.
Work Location: ERMC
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Date: 5/19/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was walking passed overheard I was lost went out of her way to guide me in the right direction. Thankyou! You made my day
so much easier!
Work Location: ERMC
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Date: 5/19/22
Employee: Shahzad Chatha
Airport: LaGuardia Airport
Experience: i wiould like to recognize employee for his assistance with helping me locating my vehicle in a very difficult time.
he is very dedicated and loyal in his job.
Work Location: ABM Parking Services
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|
Date: 5/19/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: He was great resource to assist with Uber access and help with ap!!
Thank you for your kindness!
Work Location: ERMC
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|
Date: 5/19/22
Employee: Efrain Carrero
Airport: LaGuardia Airport
Experience: Efrain was nice and and put us in the right direction for transportation.
Work Location: ERMC
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|
Date: 5/19/22
Employee: Alyssa George
Airport: JFK International Airport
Experience: This employee was exceptionally kind and helpful to my friends and I on Monday, May
16th, 2022.She helped our group of 5 get good transportation and kept us from being
scammed. She was so nice and really helped us. All employees should be so kind and
helpful. We thank her and you very much.
Sincerely,
Karen L. Kaitanowski
Work Location: ABM
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|
Date: 5/19/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Gave me all necessary info making me feel
assured I would reach my destination. She
was very precise in her information.
Answered all my questioned and even
pointed out what bus I needed to take.
Work Location: ERMC
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|
Date: 5/19/22
Employee: Karen Cooper
Airport: LaGuardia Airport
Experience: Lost phone in taxi. She went
above and beyond in assisting
me. She was so nice and
helpful, and kept in constant
contact with me. She helped me
find the phone. She was
wonderful to deal with.
Work Location: ABM
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|
Date: 5/19/22
Employee: Leslie Ann Cabral
Airport: LaGuardia Airport
Experience: I sure hope I spelled this great lady's last name correctly!
I came out of terminal D on a Tuesday afternoon exhausted, and facing an overnight stay in New
York. She immediately approached me, kindly asked if she could help, and then proceeded on my
behalf to phone no less than 22 hotels before she could find me an affordable, single room
vacancy for the night in a hotel that was not too far from LaGuardia airport. I never could have
done it myself. Almost all the hotels in the area were booked solid for the night because of all
the flight cancellations at Laguardia earlier in the day. But she was intrepid--with patience,
cheerfulness and evident skill, she found me a decent place to lay my head for the night. I would
have slept in an airport chair otherwise, and at 62 years old and in poor health, that would not
have been good. Thanks, Leslie Ann: you are the greatest!
Work Location: ERMC
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Date: 5/18/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Waiting for a long time at terminal A,but received
friendly customer service while I waited. Very nice
conversation was greatly appreciated.
Work Location: ermc
|
|
Date: 5/18/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I had questions regarding bus transportation and
Sharif was very pleasent and well informed.
Work Location: ermc
|
|
Date: 5/18/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was wonderful. She took time to show us an easy way to get into the city for under 3 dollars. She was kind and has a great
sense of humor. Big thank you to Rosemarie for being a great ambassador for the city!
Work Location: ERMC Aces
|
|
Date: 5/18/22
Employee: Rosemary Reyes
Airport: LaGuardia Airport
Experience: I was visiting La Guardia Airport the first time. I had problems with my phone and I was
completely lost. Ms R.Reyes helped me with the phone contacted my party waiting outside the exit
and in the meantime she helped 3 other passengers.
She was very patient and understanding in what she was doing. What I noticed was the fact that
ms. Reyes really wanted to help lost souls at the airport.
She presented a very high level of professional approach to her position.
Work Location: ERMC Aces
|
|
Date: 5/18/22
Employee: Patricia Chamblee
Airport: LaGuardia Airport
Experience: Customer service was wonderful, very friendly
Work Location: ABM Parking Services
|
|
Date: 5/18/22
Employee: Mohammad Tufail
Airport: LaGuardia Airport
Experience: Mr. Tufail is always willing to assist in every task needed in order to run operations that impacts customer service needs. Great to have him in my team
Work Location: ABM Parking Services
|
|
Date: 5/18/22
Employee: Keiyon Cooper
Airport: LaGuardia Airport
Experience: provides great customer service, happy with high energy to assist others with a big smile. Great to have him in my team
Work Location: ABM Parking Services
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|
Date: 5/18/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was confused on how to get to my hotel and I was
perfectly helped with the bus route and subway
routes
Work Location: ermc
|
|
Date: 5/18/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Excellent service has passion to really engage the
customers very outgoing one of the best ACES
Work Location: ermc
|
|
Date: 5/18/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif helped me to get to the Subway, it was my
first time in New York and I was completely lost
Work Location: ermc
|
|
Date: 5/18/22
Employee: Leslie Ann Cabrol
Airport: LaGuardia Airport
Experience: Noticed me looking confused and gave me great and clear directions to the Q70 and subway
- also explained how and why the google directions I was looking at before were
misleading! Super informative and charming assistance. Thank you :)
Work Location: ERMC
|
|
Date: 5/18/22
Employee: Anwar Muhammad
Airport: LaGuardia Airport
Experience: Approached Mr. Anwar at Terminal A for assistance in reaching Jamaica NY, his conduct and explanation was outstanding. Nobody
gives you options, Best part was he gave me four options to reach the destination and detailed it on the placard so that I won’t forget.
Great guy! God bless and thank you.
Work Location: ERMC
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|
Date: 5/18/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie did a great job helping me find my
friend that was arriving at another
terminal. She approached me and asked if I
needed help when she saw I was lost. She
even walked me to the shuttle. I am very
grateful for her assistance and friendly
attitude. I was very impressed by her
service. Thank you Rosemarie!
Work Location: ERMC
|
|
Date: 5/17/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was visiting New York for the first time. When we arrived syeda helped us find the way and helped us get metro cards
Work Location: ERMC
|
|
Date: 5/17/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: After my flight being canceled, and not finding my
luggage Sharif helped me out and pointed me to the right
direction. She was very helpful!!
Work Location: ermc
|
|
Date: 5/17/22
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: Syeda was extremely helpful. This was my first time in LGA and utilising the employee shuttle services, I was nervous that I wouldn’t
make it to work but she assured me that everything would be okay, provided me with a number to call and directed me on where they
would come and pick the employees up. Her customer service skills are above and beyond and she is truly great at her job.
Work Location: Ermc
|
|
Date: 5/17/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful and informative with providing information
on food availability in and around the airport
Work Location: ERMC
|
|
Date: 5/17/22
Employee: syeda sharif
Airport: LaGuardia Airport
Experience: She was so helpful in helping me find the best method of transport to get to my campus- NYU.
She even found me food along the way on the way to my destination.
So sweet and her directions were clear.
Work Location: laguardia
|
|
Date: 5/17/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I couldn't find my girlfriend and if I didn't meet this
lady I would literally miss my sister wedding so thank u
so much 4 ur help
Work Location: ermc
|
|
Date: 5/17/22
Employee: Rosemarie Reyes
Airport: LaGuardia
Experience: Por medio de la presente, me
permito indicar que la atencion
y ayuda de la señorita Rosemarie
Reyes fue oportuna y excelente.
Recomiendo que siga adelante en
su trabajo.
By means of this, I
allow me to indicate that the attention
and help from Miss Rosemarie
Reyes was timely and excellent.
I recommend that you go ahead
his work.
Work Location: ERMC ACES
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|
Date: 5/17/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Today we were 3 people and we were struggling with
greeting to our hotel. She gave us the easiest way to
reach the ditnation and we really appreciate the yard
work.
Work Location: ermc
|
|
Date: 5/17/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: My brother and I were traveling from DFW to NYC for my niece's wedding. We knew the address of
the hotel but did not know how to take public transportation. Mr. Basant directed us to the
proper bus and which stations and trains we needed to take. He also wrote it all down for us
because there were several train transfers, and he did this while a lot of other passengers were
asking questions. He is an excellent employee.
Jeff Osborne
Work Location: ERMC
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Date: 5/17/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very nice and helpful, thorough in explaining. We were
very confused and she took time to repeat multiple times
in a very helpful manner.
Work Location: ermc
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Date: 5/17/22
Employee: Kavita Chugani
Airport: LaGuardia Airport
Experience: Kavita is extremely professional. I appreciated all of her assistance to find the shuttle.
Work Location: ERMC
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Date: 5/17/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great experience with Sharif. She provided me with
extremely helpful and concise information together into
the city.she is a lifesaver
Work Location: ERMC
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Date: 5/17/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was personable and helpful as I
navigated my way from EWR to Brooklyn.
Glad he was there and that this service is
available
Work Location: ERMC
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Date: 5/17/22
Employee: Alyssa george
Airport: JFK International Airport
Experience: She gave me very good customer , Help me find address to a location where i was going. I’m very pleased
Work Location: Abm
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Date: 5/17/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sayeda was very helpful and patient with me - thank you.
Work Location: ERMC
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Date: 05/17/22
Employee: Anwar Muhammad
Airport: LaGuardia Airport
Experience: got very prompt and thorough help. He explained the entire process of getting metro card, adding balance and how to get tickets for
buses etc. definitely recommended for a service award :)
Work Location: ERMC
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Date: 05/16/2022
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: helped me to get to the bus station and
explained me everything. really friendly
Work Location: ermc
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Date: 05/16/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene provided me with excellent customer service. She greeted me at the airport and offered
any assistance. I didn't need any assistance since I was going to be waiting around for a while
and she persisted and brought me a chair to sit in while I wait for my pick-up to arrive. She
had a pleasant demeanor and was very friendly. Great way to start an early morning, thank you
for brightening my day.
Work Location: ERMC
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Date: 05/16/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great service and very helpful to passengers
when they need help.
Work Location: ERMC
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Date: 05/16/2022
Employee: syeda sharif
Airport: LaGuardia Airport
Experience: she greeted me with a warm welcome straight out
the door. she was able to answer all my
questions promptly. she is very professional and
I wasthrilled to have direction
Work Location: ermc
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Date: 05/16/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda helped me and told me to take the q60.
Work Location: ermc
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Date: 5/16/22
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Our trip to NYC could have started on the wrong foot if not for the wonderful customer
experience delivered by Ms. Platellas.
My wife and I arrived at LGA with an arrangement for transportation to our Times Square
hotel.
I contacted the transportation firm of where to meet and I was advised by the dispatcher,
"Your driver is having trouble with traffic jams in the city; we are very busy, you will
have to wait in the Welcome Center, an extra 30 minutes."
I must have looked lost (I was!). Ms. Platellas stepped up, reading the situation and
directing my wife and me into the waiting area with a caution, "I am sorry we do not have
chairs in there." We went in to the Welcome Center and waited (and waited).
About 30 minutes later, Ms. Platellas entered the Welcome Center and exclaimed, "You are
still here! I will find you a couple chairs." After pulling the chairs out of the back
room, Ms. Platellas inquired, "Who is your transportation company?" ...
Work Location: ERMC
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Date: 05/16/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I came in on a flight 2 hours before my wife arrived. Darlene was very kind and found me a chair to sit on while I waited for her arrival.
Darlene showed great customer service.
Dave
Work Location: ERMC
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Date: 05/16/2022
Employee: Anwar Muhammad
Airport: LaGuardia Airport
Experience: Anwar accompanied me to the correct door and walked me with his umbrella under the rain. He was very kind and considerate.
Work Location: Erml
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Date: 05/15/2022
Employee: Seda sharif
Airport: LaGuardia Airport
Experience: great service! Thank
Work Location: ermc
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Date: 05/15/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant provided exemplary, polite, friendly service with good humor. Best of all, he got us on our way quickly. He’s was our best
experience of our trip.
Work Location: ERMC aviation
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Date: 05/15/2022
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: arrived asked for directions was very
Extremely nice and helpfully
Work Location: ermc
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Date: 05/15/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was offered very good service by her. This was my first
time at LaGuaria and I was very confused. She organized
all transportation for me.
Work Location: ERMC
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Date: 05/15/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Helped with what I asked for and help find my gate.
Work Location: ABM
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Date: 05/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful in assisting me to find Public transport so that I can get to Manhattan from LaGuardia airport. She was kind and
her assistance helped me considerably. Thank you!
Work Location: ERMC
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Date: 05/15/2022
Employee: Luis E Pinto
Airport: LaGuardia Airport
Experience: Mr Pinto kindly helped me find the counter that a passenger had returned my cell phone to. He was wearing a yellow safety vest and
red shirt. When I approached him to ask where I could check where my phone had been delivered to, he calmly said “I can help you.”
He accompanied me to several different possible counters including all of the airline baggage claims, TSA baggage claim and the
welcome center. After we had no luck at those places he went upstairs to the ticketing counters for me. After he found my phone at
the American Airlines ticket/check-in he came back downstairs to find me and walked me to the counter and I was able to get my cell
phone back. I am very grateful that he was kind and very effective in helping me get reunited with my phone. He turned a bad day into
a very good one. Thank you again Mr. Pinto!
Work Location: ERMC
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Date: 05/14/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: very friendly. Sharif, was excellent. So helpful. First
time at LGA and she helped direct me where to go
Work Location: ERMC
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Date: 05/14/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very nice and open to help. I felt comfortable
asking for help, and she tried to answer all of my doubts
Work Location: ERMC
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Date: 05/14/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: trip to NY and I was looking for help to reach the buses,
she was very kind and helpful. I was almost running out
of battery and she gave me all the indications in an easy
way
Work Location: ermc
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Date: 05/14/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda she was very helpful and answered all my questions she is very professional she told me the bus is free and assisted am happy with her
help, I appreciate all her help
Work Location: Ermc
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Date: 05/14/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: It was my first time to the US and such a big airport. I
was confusing sharif half how to go jfk used a
Bus and train.today uber charge me 60$.
Work Location: ermc
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Date: 5/14/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was amazing with her help , I was lost and confused with the shuttle bus location to take me to the car rental , she helped me
locate several different modes of transport , and walked me through everything , she was amazing , thank you !!!
Work Location: ERMC
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Date: 5/14/22
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Hello,
My name is Jason and I had a flight to London, but could not check my bag because it was
over the limit. I was directed downstairs, yet could not figure out where to go until
your employee's guiding people towards taxis, Janie Westfield, not only pointed me to the
right store, but also helped me pick out one of the Samsonite teal bags I purchased at
the Hudson store on that floor. I want to express my thanks for her extra kindness and
effort for helping me on this evening!!
Have a good day
Jason Ware
Work Location: ERMC
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Date: 05/14/2022
Employee: Darnelle Hartnett
Airport: Newark Liberty International Airport
Experience: I had lost my white jacket a few hours earlier on the airtrain and when I asked the gentlemen who
worked at Terminal A airtrain how to find it, he asked which terminal I was going to and I told
him "Terminal C" he then said, "there will be someone waiting for you when you exit at Terminal
C" That is where Darnelle was waiting for me. She radioed colleagues and had me speak with
United when I entered the airport. She did everything she could to help me locate my jacket.
Unfortunately, I did not find it at the airport because it was in my suitcase!! I was so
impressed with how much Darnelle cared to help me.
Work Location: ERMC
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Date: 5/13/22
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Filemon Domingo from ERMC Aviation in Terminal B was extremely helpful. He took the time to walk
me step-by-step through WIFI! He is a true asset to LaGuardia airport and made a real difference
with his 'white glove' treatment. Exemplary service!! - Miguel Restrepo
Work Location: Domingo
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Date: 05/13/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: K Basant was very assertive and helpful when I addressed him asking for better way to get ground
transportation from La Guardia to Manhattan.
Work Location: ERMC
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Date: 5/13/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Basant saw me confused and searching for help and stepped up to me. He listened carefully to my concerns and then offered detailed
information.
He also walked me to the shuttle stop
He deserves Kudos, praise and a raise
Work Location: ERMC Aviation
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Date: 5/13/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rose did a good job of assisting me with the subway information as well as contacting my Hotel
since the airport lines are not working at all. She used her personal phone to call on my behalf
so I can be picked up by the shuttle. She did this proactively and with enthusiasm. I hope I
will always see this level of service in the airport such as La Guardia
Work Location: ERMC
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Date: 05/13/2022
Employee: Maria Samanieg
Airport: LaGuardia Airport
Experience: Maria found my wallet, called me and returned it to me.
Work Location: ERMC
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Date: 05/13/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr Basant helped me get through a hectic airport experience, he must of noticed my stress level
and came over and sorted everything out for me, so grateful to him, charming man. Made it on
time!
Work Location: ERMC.AVIATION
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Date: 05/12/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Mrs Reyes was extremely helpful. We're we're confused on transportation options into the city and she walked me through all the
options and directions. Thank you so much!!
Work Location: ERMC
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Date: 05/12/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Janie was simply the best. It's been years
since we've gone through customs and hooking
up to another airline to take us home. She was
literally helping with an ambulance situation
and let us wait outside so we could get some
air...and then she came right back to us to
tell us exactly where we had to go, what tran
we had to go on. She was so nice and patient
with explaining everything to us which really
helped to relieve our stress so we could catch
our next flight. What a great experience at
JFK because of her!
Work Location: ERMC
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Date: 05/12/2022
Employee: Anwar Muhammad
Airport: LaGuardia Airport
Experience: Anwar was very polite and courteous. He was a professional in helping me finding how to get to
the rental car location.
Work Location: ERMC
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Date: 05/12/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: She was really helpful giving information and gave me the best routes to get there.
Work Location: ERMC Aviation
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Date: 05/11/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was very confused on how to navigate this airport. She greated us very kindly and also spent a long time to make sure that we were
well taken care of and knew how to navigate the city. Our ride was about 45 minutes late and she spent this time talking to us about the
city and was very professional and someone who really helped ease all of my concerns. She was so incredibly kind and knew that we
needed help. Afterwards she also found us a place to sit while we waited for our ride. Overall, this customer service experience was
quite extraordinary and something that started my New York experience on a wonderful note!
Work Location: Ermc
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Date: 05/11/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I arrived at the LGA Airport, and I was very confused with what was going on
as I'm not from the area. I was not afforded proper customer service by many
in the airport, but this wonderful women approached me and provided the
information that I needed to traverse through this very old terminal. She was
very kind, and showed me that the people of New York were lovely people. She
was the perfect person for helping me out and provided excellent customer
service.
Work Location: ermc
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Date: 05/11/2022
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: Sharif helped me find my friends arrival,
terminal. She took time out of her day to greet
me when I walked through the door and made me
feel like an important person. She is
awesome!!!!
Work Location: ermc
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Date: 05/11/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I waited for my dad and sharif was really nice
helping me find him and she was really sweet and
she greet me nicely and helped me find where I
was supposed to go
Work Location: ermc
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Date: 05/11/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very helpful.
Work Location: Ermc
|
|
Date: 05/11/2022
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: Sharif was very nice and greeted me immediately
she clearly cares about the passengers
Work Location: ermc
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Date: 05/11/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very kind person excellent service.
Work Location: Ermc
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Date: 05/11/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemary greeted us when we came out of the Uber, when the Uber dropped us at the wrong gate. She didn’t even start her shift, but
yet seen we were lost! With her cheerful voice, and her happy personality, she said “Hello family, you guys look like your lost, how can I
help!” We explained where we were going and that the Uber driver dropped us here! She said “ no worries, just take the shuttle to
terminal B!” Then proceeded to walk us over to where the shuttle picks up. We finally got to the welcome center, had our coffee and
snacks, waiting for us to check in for our flight! Rosemary seen us and came over, asked how we are doing, wanting to if we had any
questions. We had a couple, she answered them with conviction. Then we had small talk about our stay in NYC. The moral to the story
is, instead of just walking past us like everyone else, she offered to help even though she wasn’t on the clock.
Work Location: ERMC
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Date: 05/11/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste provided me with exemplary service today, while I was lost and very confused. He gave me clear and concise directions to help
me get where I needed to go. Auguste was kind, professional, and made an effort to be helpful.
Work Location: ERMC
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Date: 05/10/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: good morning seda was gracious and helpful
anda answered all my questions with a warm smile
SHE IS AWESOME
Work Location: ERMC
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Date: 05/10/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She is doing a good job. She greeted us with a
friendly attitude, listen and gave us great
recommendations how to get to JFK which will
cost effective. We truly appreciate her help.
Work Location: ermc
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|
Date: 5/10/22
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Really kind person and great service
Work Location: ABM
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Date: 05/10/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was confused and waiting for my friend to pick me up. Being this my first time in LGA, she guided me to the exit and explained my
friend from where to pick me up.
Work Location: Ermc
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Date: 05/10/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: friendly help after long time waiting for my
,other to arrive. much better experience landing
in lga now
Work Location: ERMC
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|
Date: 05/10/2022
Employee: Elizabeth Gomez Castrilla
Airport: LaGuardia Airport
Experience: Elizabeth Gomez Castrilla was so helpful as we arrived at LGA and needed help finding our pickup ride. She took the time to help
understand what we were looking for and personally escort us to our awaiting driver. She welcomed us to New York and was so friendly,
resourceful, kind and patient. She explained what was going on with the exciting construction projects at the airport and we will now
look forward to returning to see the finished product! Thank you Elizabeth!!
Work Location: ERMC Aviation
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Date: 05/10/2022
Employee: Margarita Cantillo
Airport: LaGuardia Airport
Experience: Margarita went out of her way to help us after our connecting flight was missed due to a delay. She helped us with choosing a hotel and
told us about various good local restaurants. She turned a long day into a memorable day as we were able to book a hotel and dine at a
local restaurant.
Work Location: ERMC
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|
Date: 05/10/2022
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Katerini, being a local, is so well informed. Being in a city that I’m not familiar with, it’s always wonderful to be able to talk to someone
that knows what she’s talking about. My flight got in before my boss’s flight and Katerini allowed me to video record her explanation of
where to catch an Uber.
Work Location: ERMC AVIATION
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Date: 5/10/22
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Filemon was great with all the passengers
arriving. He was able to answer all the I
inquiries,so I didn't hesitate to ask and
he offered even before I asked. He is
great and very helpful. Thanks Filemon
Work Location: ERMC
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|
Date: 5/10/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie Reyes was awesome as she helped me figure the best way to get from Laguardia
airport terminal B to the city. I couldn’t have done it without her help as I am 71 years
old.
Her company is ERMC ACES.
She went above and beyond to help me.
Mollie Oshman
Work Location: ERMC
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Date: 5/10/22
Employee: Michael Remy
Airport: Newark Liberty International Airport
Experience: Hello, my name is Mary Anne Walk. I was traveling through the Newark Airport yesterday.
I had the good fortune to receive assistance from Michael Remy.
To make a long story short, I left my small purse in a restroom next to the gate at which
I arrived. I hopped on the air tram for P4 parking to pick up my car which was parked
there while I was away. When I reached for my purse to get my car keys I realized that I
did not have my purse with me. I had nothing -- no ID, no car keys, no credit cards, no
cell phone, etc. Everything was in my purse, including my passport. I was a wreck.
Michael was assigned to the P4 air tram station. He calmed me and made a couple of
immediate calls and explained to me exactly what to do. United found my purse and walked
it to me at the Lost and Found station. I was so relieved and thankful. I was able to
thank Michael for his assistance when I return to P4 to get my car.
I want to let you know how professi
Work Location: ERMC
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Date: 05/09/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very ,indeed and nr,he, she greeted me right
away. Fridnd,Friend, face.
Work Location: ermc
|
|
Date: 05/09/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I think that you did a great job and today my job
interview i not found the office Sharif helped me find
the company and sheriff was very helpful.
Work Location: ermc
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|
Date: 05/09/2022
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: fantasrrtics help with directions to long Island city.
She was the most helpful person I have met in nyc. Thank
you for excellent service
Work Location: ermc
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|
Date: 05/09/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was waiting for my sister long she assisted me let me
know how long it takes frome my sister address to get to
the airport she was very nice.
Work Location: ermc
|
|
Date: 05/09/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie Reyes was so kind in not only helping us acquire our taxi, but also ensuring we were hydrated and had fresh air. Quality, too-
notch, kind service. Thank you!
Work Location: Reyes
|
|
Date: 05/09/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Filemon was very kind and helpful
Work Location: ERMC
|
|
Date: 05/09/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was super helpful. She noticed I was having trouble locating my car service. She accompanied me to the pick up location and
provided me with a fresh pair of face mask. Her patience, cheerful personality, and admirable service was refreshing arriving to NY.
Thanks Syeda!
Work Location: ERMC
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|
Date: 5/9/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Mr. Noel greeted us and helped us navigate the ticket machine for transport from EWR to Penn Station. We had just completed a 10
hour flight from Italy and wanted to catch the next train. He was the first person we spoke with since our arrival back into the USA
and made us more appreciative to be here.
Work Location: ERMC
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Date: 05/09/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: This gentleman was really helpful and spenT tIME explaining exactly the route and
transport I needed to take. He even wrote the details down so i could refer back.
He was so friendly and welcoming and a real pleasure to speak with. Thank you for this
service. Jayne Jones.
Work Location: ERMC Aviation
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|
Date: 5/9/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Great customer service! Darlene hunter was very nice and accommodating at terminal d with
company ERMC. She helped me with everything!
Summer Kidder
Work Location: ERMC
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Date: 05/08/2022
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: Syeda displayed amazing customer service. I was waiting for my ride for over an hour and received no help in the time waiting. Syeda realized I
was waiting and ensured I had a ride coming and that I was comfortable waiting. I just wanted to take the time to talk about the compassion she
displayed and how amazing her customer service was during my time. She is exactly what they company stands for and should be rewarded for
above and beyond. Thank you for taking the time to read this.
Work Location: Ermc
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Date: 05/08/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: The gentleman did help me and gave me all
the information I need to get to
destination. Thank you!!
Work Location: ERMC
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|
Date: 05/08/2022
Employee: Filemón Domingo
Airport: LaGuardia Airport
Experience: Filemon Domingo, employee of ERMC Aviation, is a life saver. My phone was lost at the Raleigh
airport. There was no difficulty getting a new boarding pass however upon arriving in LGA
airport I realized how dire the situation was. ALL my contact information was on my phone - the
limo company, their contact #, meeting instructions, as well as the phone #'s of people I could
contact.
Filemon was at the right place at the right time. He checked limo services, contacted the one
person whose phone # I remembered, and called the limo service to arrange my pick-up. Without
his assistance, that process would have taken an eternity. He made it so easy and was a god
sent. Polite, courteous and so very helpful - he truly is a great employee!
Any time I travel through Laguardia airport I will think of Filemon Domingo and smile. Thanks
Filemon!
Work Location: Filemon Domingo
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Date: 05/08/2022
Employee: Darnelle Harnette
Airport: Newark Liberty International Airport
Experience: Darnelle was so helpful. She helped us off the train and requested wheelchair assist for my
husband, Howard Gorman. She found us a place to sit and kept us informed about the timing of the
arrival of the wheelchair arrival. We tried to show her our appreciation with a monetary tip but
she refused and said she was just doing her job. She went above and beyond what she had to do and
we both really appreciated it.
Beverly and Howard Gorman
Work Location: ERMC
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Date: 05/08/2022
Employee: Irfan Ullah
Airport: LaGuardia Airport
Experience: My Mom left her breathing machine CPAP on one of the shuttle buses. We called for two days but was not able to get any info where to
recover the devise she needs to sleep. This happen on 05/06/22. We returned to the airport on May 8th to drop my brother for a flight
and we began to ask several people who worked for the shuttle service to no avail. We then found Irfan and he saved the day. He
directed us to the lost and found by asking us to follow him and he took us to the lost and found by the Marine Terminal. IT WAS
THERE and it made my Moms day! We were so grateful for his care and seeing it all the way through.
Irfan Ullah went beyond and represented his company in the most important way. He cared.
Thank you so very much for letting me recognize Irfan!
Work Location: ABM Shuttle Services
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Date: 5/8/22
Employee: Katelyn Fuelner
Airport: LaGuardia Airport
Experience: Spent so much time and actually found my lost air pods that I had left in one of the bins
more than 15 minutes prior. What a great agent, very professional and so understanding of
my situation. She was very courteous and not dismissive. I wish I could do more than
offering my compliments to her through this website. She deserves a promotion. Well done!
Work Location: TSA
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Date: 05/07/22
Employee: Jordan Mound
Airport: Newark Liberty International Airport
Experience: Jordan was pleasant and helpful. And absolute joy considering the day I’ve had
Work Location: ERMC
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Date: 05/07/2022
Employee: Juan Ladino
Airport: Newark Liberty International Airport
Experience: Juan fue muy atento cuando you estaba recojiendo a mi familia. El Niño me recomendó a donde comer. Me sorprendió el buen español
que tiene este auero puerto.
Juan was very attentive when I was picking up my family. El Niño recommended me where to eat. I was surprised by the good Spanish
that this air port has.
Work Location: ERMC
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Date: 05/06/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was very helpful in helping me navigate from New Jersey to Brooklyn. He was very welcoming.
Work Location: ERMC
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Date: 05/06/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful assisting us with finding affordable transportation.
Work Location: ERMC
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Date: 05/06/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: My first time in New York and I had no idea how to
get to my appointment. Rosemarie immediately
recognised my distress and helped sorting out my
which bus and metro I needed to take. She was
incredibly helpful and thanks to her, I made my
appointment on time. Made my day. Thanks so much
Rosemarie
Work Location: ERMC Aces
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Date: 05/06/2021
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful in providing help to my handicapped father and me. There was no signage to direct us and she very willingly
helped us. So thankful she was here to help us. We would have been lost without her. She was very friendly and customer-service
oriented. Very much appreciated.
Work Location: Ermc
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Date: 05/06/2021
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very nice and helpful. She explained it very well to me. I was very lost and was scared I would get lost. She helped me a lot. She made
sure I knew where I was going. She directed people really well and never fail to give an answer. She’s very patient with you and wants to
make sure you are safe at all times. I really appreciate it since this is my first time in the big city.
Work Location: Ermc
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Date: 05/06/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She's already helping fifth grade grade helping you know
I lost my 70 help me how to how to go over there and take
my time to pick up the car
Work Location: ERMC
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Date: 5/6/22
Employee: Michael Remy
Airport: Newark Liberty International Airport
Experience: Michael was utmost polite, informative and went the extra mile to welcome me on my first visit to NYC. Thank you, Michael! You made
the start of my holiday smooth and friendly!
Work Location: Emrc
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Date: 05/06/22
Employee: Iesha walker
Airport: Newark Liberty International Airport
Experience: I am a tourist in my hometown using newark transit for the first time. All the reps and especially Iesha were very kind and
knowledgeable. I feel much more confident using the shuttle because of their assistance. East coast folks are awesome!
Work Location: Newark shuttle
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Date: 05/06/2022
Employee: Michael Remy
Airport: Newark Liberty International Airport
Experience: Michael was very thoughtful he noticed me and my sisters were a bit confused with direction he called us over and asked if we needed
help. And gave use clear distinct instructions on how to locate and use the Air-train. Other employees at the airport were short with us
or offered little to no help. Michael made our experience at Newark Liberty International Airport positive and we are very appreciate of
his time and efforts. Thank you Michael :)
Work Location: ERMC
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Date: 05/06/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: I was having a hard time connecting with my daughter who had landed at a different terminal. Janie saw me pacing and approached
me with an offer to help. She went above and beyond to help us! She spoke to my daughter on the phone and walked me to the spot
where we could meet. She is extremely knowledgeable about the airport and gave my daughter fantastic directions.
Work Location: ERMC
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Date: 05/06/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: A very friendly welcome to New York! It means a lot.
Work Location: ERMC
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Date: 05/06/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: We flew in from Ireland on what was my first trip back to my home country in 5 years. After a long
Flight, we had to get from our terminal to the Penn Station train. Auguste was there, big smile, knowing we
Needed help. He said “I like that your smiling.” He didn’t seem to know that it was his smile that was
Contagious and eagerness to help that brightened our day. He is EXACTLY
What everyone should be met with after a long journey. Well done to him and a huge THANK YOU!!
Work Location: ERMC
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Date: 5/6/22
Employee: Ely Roth
Airport: LaGuardia Airport
Experience: If I got the name right, we were met by Mr. Roth. The kindest gentleman I’ve ever met that
helped out through the whole process. Please send him my wishes and appreciation for such
a good job done. Folks like him and you make TSA such a great organization!
Work Location: TSA
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Date: 05/05/2022
Employee: Dennis Williams
Airport: Newark Liberty International Airport
Experience: When we thought all hopes were lost with
United's lack of preparation for our
Arrival, Dennis was able to proactively
help guide us through our arrival so we
could proceed with our entry
Work Location: ERMC
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Date: 5/5/22
Employee: Vanessa Tejeda
Airport: LaGuardia Airport
Experience: To Whom It May Concern:
My traveling buddy and I were confused as to where the passenger pick up area was
located. Vanessa saw that we confused and offer to help with such a friendly attitude.
She made us feel very comfortable.
Our stay in New York City was AWESOME. Thanks to her for a positive beginning.
Thank you,
Twilah Buie
Work Location: ERMC
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Date: 05/04/2022
Employee: Shyanne Harper
Airport: LaGuardia Airport
Experience: I am on a knee scooter recovering from ankle fusion surgery. I am 64 years old and 6’4” 350 pounds. Ms. Harper went out of her way
to provide excellent service. She helped me into cab and all was done with love and smile. The cab driver could have taken lessons
from her!!!! She is the best.
Work Location: ABM taxi
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Date: 5/4/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda helped me at the LaGuardia airport. I needed a mask and was totally confused about where I was, she assisted me with getting a mask
and helped me figure out where I needed to go. She was so so kind and helpful, she really went above and beyond with the service and was so
so nice to me!! Great experience with her, she rocks I Will remember her forever!!!
Work Location: ERMC
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Date: 05/04/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: she was very nice and clearly loves her job. was nice to see a smiling face!
Work Location: ermc
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Date: 05/04/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Helped me a lot!! Appreciate all the advices.
Work Location: Ermc
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Date: 05/04/2022
Employee: Shyanne Harper
Airport: LaGuardia Airport
Experience: EXCEPTIONAL SERVICE , Very sweet and caring encounter. Employee went above and beyond to help me after an exhausting flight.
Couldn’t have made my experience any easier. Thank you so much !
Work Location: ABM
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Date: 05/04/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She is welcoming and helpful . Nice too.
Work Location: Ermc
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Date: 5/4/22
Employee: Margarita Cantillo
Airport: LaGuardia Airport
Experience: My flight from Greenville SC was delayed. That made me miss my flight to Norfolk Va to see my mom who was dying. The airport closed and they
said we had to leave. I didn’t know that to do or where to go. I was scared and very upset. I approached her and she helped me. This lady was
kind and so sympathetic . She went WAY above her duties to help me . She let me come back inside, found me a chair and made sure I was
comfortable as I could be. Her kindness was amazing and heart felt! I hope if she’s in need one day someone comes to her rescue as she did me.
She was my angel in a very large scary city. I thank God she found me!
Work Location: ERMC
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Date: 05/04/2022
Employee: Carmen Thomas
Airport: Newark Liberty International Airport
Experience: Noticed us looking and she offered to help. She was clear and polite.
Work Location: ERMC
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Date: 5/4/22
Employee: Justin Hankerson
Airport: Newark Liberty International Airport
Experience: Henderson Justin is really a good, honest & helpful guy. He is a God for me.
I feel like God came there and help me.
Work Location: Global Security
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Date: 05/03/2022
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: Amazing employee extremely
helpful and nice
Work Location: ERMV
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Date: 05/3/2022
Employee: Shyanne Harper
Airport: LaGuardia Airport
Experience: Shyanne made my experience wonderful Her customer service were perfect and she is very helpful
Work Location: Abm taxi
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Date: 05/03/2022
Employee: Shyanne Harper
Airport: LaGuardia Airport
Experience: Very knowledgeable and helpful
Work Location: ABM
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Date: 5/3/2022
Employee: Shahanaz Begum
Airport: LaGuardia Airport
Experience: Shahanaz Begum is the kind of person that gives New York a good name! She was courteous, attentive and solved my problem
promptly. Great work.
Work Location: ABM
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Date: 05/03/2022
Employee: Carmen Thomas
Airport: Newark Liberty International Airport
Experience: Alice at terminal 4 saw me stress getting of from air train .
I left my phone in a bathroom at terminal 3 .
She made a few calls.
With other employee
Keesh at ERMC
Caomen Thomas
All three of them worked professionally.
I got the phone back.
Thank you very much !
Work Location: Ermc
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Date: 05/03/2022
Employee: Juan Ladino
Airport: Newark Liberty International Airport
Experience: Thank you Juan for your excellent help - I wouldn’t have made it out of Newark and to my hotel without it!
Work Location: Ermc
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Date: 5/3/22
Employee: Carmen Thomas
Airport: Newark Liberty International Airport
Experience: Pleased to say that Carmen of ERMC of ALL/RAILINK was of great help to my wife and me as
we exited the AirTrain at Newark Airport.
We were seeking P-4 in order to secure transportation to the Doubletree Hotel. I
attempted to give her a gratuity but she respectfully declined. To her helping us was
reward enough.
Stephen Walter
Grove City, Ohio
Work Location: ERMC
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Date: 05/02/2022
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: This gentleman provided excellent assistance to me to make reservation for me to reach JFK to make my flight
Work Location: ERMC
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Date: 05/02/2022
Employee: Filemón Domingo
Airport: LaGuardia Airport
Experience: I was a passenger at LGA airport for the first time. My Delta flight to NWK was cancelled and my
husband and I ended up at LGA. We saw Mr. Filemon Domingo and asked him about services for transport
to NWK airport. He was very polite and helpful in explaining the different services available. He even
came with us to call from the airport telephone. He called the ETS airport shuttle services for us and
booked after consulting with us. We finally was able to get to NWK airport on time via the ETS
shuttle.
I would say, it is very rare that these days people listen to your queries. Mr. Filemon was a great
help to us in time of need. He is an exceptionally kind and pleasant gentleman very suitable for his
job. I watched him helping other passengers with the same smile that he greeted us with. I recommend
that his excellent services should be recognized. Thank you.
Work Location: ERMC Aviation
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Date: 5/2/22
Employee: Naomi Gardner
Airport: LaGuardia Airport
Experience: This note is definitely about professionalism. TSA Officer Supervisor Gardner at Terminal
3 LaGuardia is an amazing woman. It turned out to be a long tangled story with mistakes
by a Manhattan Hotel and myself. This Officer saw me stressed at security and offered to
help. For two hours we tried to find out what happened to my bag. With good humor and
tenacity. she worked her way thru problem solving the situation. I left NY without my
bag. The situation is slowly being resolved. I was given the wrong checked bag at the
hotel! The bag I was given is being picked up at TSA lost and found for another hotel
guest. The important part of this is Officer Gardner’s humanity and kindness in a very
strange situation. At times TSA gets negative reviews but in this case this officer is a
SUPER STAR. You can be very proud of her. Ralph Chermak.
Work Location: TSA
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Date: 5/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very friendly! Welcoming passengers and helping them find their way through the terminal. Even through her mask, you
could feel her smile! Keep up the great work!
Work Location: ERMC
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Date: 5/1/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I was coming off the Amtrak cutting the connection to Newark a little bit close and was headed down the stairs for the air train when
Mr. Noel pointed me straight into an open airtrain door just before it departed. I got on the air train right away relaxed and headed to my
flight. Thanks boss!
Work Location: ERMC
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Date: 5/1/22
Employee: Urszula Iwaniuk
Airport: Newark Liberty International Airport
Experience: Very nice, polite, informative
person.Thank you!
Work Location: ERMC
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Date: 5/1/22
Employee: Feriel Atik
Airport: LaGuardia Airport
Experience: She was very welcoming and kind. She asked if I needed assistance. She helped me find a hotel and told me they have a shuttle service.
After I called she walked me to where the shuttles pick up and told me to enjoy my stay and have a goodnight. Very nice girl
Work Location: ERMC
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Date: 5/1/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Sorry, can't recall the exact date but of course it's a maze to figure out how to get from the
airport to my destination in NYC. Darlene Hunter was SO helpful, patient and kind. She took the
time to make sure I understood the transport process (I'm easily confused!) and this took extra
time.
She is an excellent ambassador for the city and for the airports in general. Can't thank her
enough for caring to help me.
Work Location: ERMC
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Date: 05/01/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: He went out of his way during his break to find something I was looking for. Hard to find this type land level of service in the tri-state
area airports.
Work Location: Noel
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Date: 5/1/22
Employee: Carey McGrew
Airport: JFK International Airport
Experience: I wanna say thank you to Mr. Carey McGrew for helping me out today here in JFK airport.
He's a nice guy and easy to talk to.
Work Location: ERMC
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Date: Lorraine Smith was excellent.
Employee: Lorraine Smith
Airport: JFK International Airport
Experience: Lorraine Smith was excellent
Work Location: ERMC
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Date: 5/1/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I encountered Auguste in the AirTrain terminal I was on the tram and he informed me that I would
need to change trains to get to where I was going. While I was waiting we struck up a
conversation Don't care who you are, if you are alone, traveling around Newark Airport, in the
VERY early hours of the morning, it can be a bit off putting.
We continued our conversation until my tram arrived. The world should have more of these types
of people. You can just tell he was genuine and seriously loved helping people
Work Location: ERMC
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Date: 5/1/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was so professional and helpful in
our time of need! I was traveling with my
mother and two kids and It was our first
time traveling to New York. We were a
little confused about where we were and he
went out of his way to offer us help, make
sure we understood where we were going and
proceeded with a great conversation and
make our experience so pleasant. Great job
Auguste!!!
Work Location: ERMC
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Date: 5/1/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Ms. Hunter was extremely helpful and personable. Her friendly demeanor made it so easy to ask for assistance which she readily
provided. My husband and I were completely turned around, and Ms. Hunter gave us clear directions and walked with us to ensure we
got where we needed to be. It made our transportation from the airport to the hotel simple and was a great start to our week in the city.
Thank you!
Work Location: ERMC
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Date: 5/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Ms. Syeda Shariff was very helpful in helping us purchase a NYC Metro transportation weekly pass, and even showed us which bus to get on that
would take us to the L train at 74th & Roosevelt, Jackson Hts. She exudes confidence and was very pleasant and was pleased we were visiting
the big Apple.
Work Location: ERMC
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Date: 5/1/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: To Whom it May Concern,
I would like to write a compliment to Rosemarie that welcomed my partner and I when we
arrived at LaGuardia Airport. We have never been to the airport before and have never
taken MTA Transit. We were looking for information where to buy tickets/passes and where
to board the bus to our destination. That's when I noticed Rosemarie standing by the
Metro card machine. She was able to show us how to purchase the card, load it, and show
us where to board the bus. Rosemarie was very professional and friendly and provided
amazing customer service. I Thanked her for all her help and she made it easy and less
overwhelming. I mentioned to Rosemarie that I work for TTC(Toronto Transit Commission) in
Toronto, ON and that maybe TTC should invest into getting information representatives at
the airport to guide tourists as it can be very overwhelming coming to a country/city
that you've never been before.
Work Location: ERMC ACES
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Date: 5/1/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I am a small woman, and a week ago I was traveling with a lot of heavy luggage, trying to find my way from the airport to the Air Train and then the right NJ Transit train. Auguste Noel was cheerful and helpful with both my luggage and directions. I kind of don't know what I'd have done without him!
Work Location: ERMC
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Date: 5/1/22
Employee: Laura Berry
Airport: LaGuardia Airport
Experience: Laura was intentionally wanted to be available for all who had questions on where to go and how best to go about it. She was very
knowledgeable about how the transportation system works. She gave us valuable information and even though we opted for a different
option than she had suggested, we applaud the enthusiasm and demeanor she has for her job. Kudos to her.
Work Location: ERMC
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Date: 5/1/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was so friendly and calm and knowledgeable. She walked me through getting a metro card
and told me where I needed to walk and which bus I needed to take-- I am so grateful that she was
there at the doors. She helped me out so much. Thank you, Rosemarie!
Work Location: ERMC Aces
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Date: 5/1/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Elle nous a orienté efficacement pour prendre la bus .
She directed us efficiently to take the bus.
Work Location: ERMC
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Date: 5/1/22
Employee: Syeda Sharif
Airport: I don't know
Experience: Syeda Sharif is excellent employee.
Work Location: ERMC
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Date: 5/1/22
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: She was ready to help us late at night when we were stranded in JFK due to flight delays and a missed connecting flight. She showed
us nearest places for food and was a bright presence in a otherwise horrible day.
Work Location: ERMC
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Date: 5/1/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: very pleasant, out going, and helpful about how to use airtrain to get from laguardia to
manhattan
excellent customer service person
Work Location: ERMC Aces
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Date: 5/1/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Having not flown through LaGuardia to NYC in the 30 yrs we've visited the city (typically
taking the train or driving) we were turned-around coming into the terminal, looking
around for ground transportation signs and options heading into Queens and Brooklyn.
Rosemarie could tell we were trying to read the signs, and eager to help, she was beyond
incredibly outgoing and gave us options, directions and repeated everything for us very
patiently to enable us to find our way to what we nicknamed the 'Miracle Bus (Q70). What
a wonderful welcome to our New York weekend. Thank you Rosemarie!!
Work Location: ERMC Aces
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Date: 5/1/22
Employee: Paul Hemanta
Airport: LaGuardia Airport
Experience: When we arrived from a long day of travel from Houston to LGA, we were greeted with a dead battery, in our car in the garage. We called the LGA and were put in touch with emergency services. They sent a security officer to our location. She in turn, contacted Paul who arrived within eight minutes. He attached a portable battery charger to our 2018 Subaru and we were on our way home within 20 minutes!
Paul was exceptionally friendly and certainly helpful!
As a result of his actions we will likely just LGA's garage in the future, knowing that Paul, or another Good Samaritan will be there to help make our travel enjoyable and safe.
Please send Paul our regards.
By the way, the Airport is absolutely beautiful. We hadn't been there in decades!
Sincerely, Pete and Sue
Work Location: ABM Parking
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Date: 5/1/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: On April 27th, I was suppose to meet my
coworkers who came in on a different flight
and my phone battery was dead. I was
desperately searching for somewhere to charge
my phone when I came upon the welcome center.
Auguste was extremely pleasant to talk to,
very helpful, and solved my charging problems
in the most hospitable manner. Thanks to
Auguste I was able to get the charge I needed
to contact my coworkers and successfully
continue my journey!!!
Work Location: Ermc
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Date: 5/1/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant spontaneously and efficiently helped us find the fastest and cheapest way to get to
midtown Manhattan late at night.
Work Location: ERMC Aviation
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Date: 5/1/22
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Really fun and good service
Work Location: ABM
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Date: 4/30/22
Employee: M. Acevedo
Airport: LaGuardia Airport
Experience: Lovely guy who helped us get to the right terminal!
Work Location: Bus
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Date: 04/30/2022
Employee: Amarjit Kaur
Airport: LaGuardia Airport
Experience: Extremely helpful. Helped us figure out the
new York transit system and how to get to our
destination.
Work Location: ERMC
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Date: 04/30/22
Employee: Georgete Martins
Airport: LaGuardia Airport
Experience: I was stuck in baggage claim at
terminal d waiting for my sister and I
noticed that she greeted everyone with
enthusiasm and kindness giving them
direction how to navigate LaGuardia
airport especially during
construction. I just felt that she
exemplified an employee that I would
actually hire to be a part of a team
that ingratiates kindness respect and
overall awareness with travelers
especially during these terrible
times.
Work Location: ERMC
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Date: 4/30/33
Employee: Fatou MS Kinteh
Airport: Newark Liberty International Airport
Experience: Would like to commend Fatou on taking the extra step of providing a wonderful customer experience. When she knew i was from
foreign country and did not have a local line, she took the initiative to help me contact the bus service to JFK. It did not went well for
the call as it was always put on hold, but she did not give up and tried multiple times. I am thankful for her kind help and really left me a
good impression of the customer service i have received in America.
Work Location: ERMC
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Date: 04/30/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Really appreciated Auguste’s super friendliness and help with directions about the walking path that I asked about. He’s a great
ambassador!
Work Location: ERMC
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Date: 04/30/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: This guy made me feel right at home, and went the extra mole to provide alternate non- public trans port from Laguardia to KFK! Fantastic people
person, and really thought outside the box to provide me exact transport I needed!
Work Location: ERMC AVIATION
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Date: 4/30/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste Noel was helpful enough to help check and confirm with the transport company that my pick up is not missed out in anyway.
Appreciate his effort and helpful service.
Work Location: ERMC
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Date: 4/29/2022
Employee: Carmen Thomas
Airport: Newark Liberty International Airport
Experience: Carmen helped me to the right air train and told me what stop. She was charming and I enjoyed chatting with her.
Work Location: ERMC
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Date: 04/29/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Professional, curteous, friendly
and very helpful are a few words I
could use to describe the
excellent customer care provided
to me by Izdehar Alghazali.
Work Location: ERMC
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Date: 04/29/2022
Employee: Carmen Thomas
Airport: Newark Liberty International Airport
Experience: Carmen saw me standing as I was looking for which terminal to go to. She promptly came up and asked if I needed help. Her quick
attention and assistance saved me time. It’s certainly appreciated!
Work Location: ERMC
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Date: 04/29/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I was very pleased with the good
customer service I received from
Mrs. Alghazali we had an good
conversation while I waited for my
family to arrive on the next
flight. She kept checking in on me
to make sure I was OK very nice
lady.
Work Location: Ermc
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Date: 04/29/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I wanted to let everyone know
about my experience with the best
customer service representative I
have ever met. My toddler was very
agitated departing from our long
flight. Miss Izdehar used some
magic which helped calm him down
tremendously. For me she truly was
heavenly sent. LGA should have
more people like her.
Work Location: ERMC
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Date: 04/29/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Noel was helpful, thoughtful, and positive making my trip that much easier and delightful.
Work Location: ERMC
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Date: 04/29/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: What excellent customer service
skills izdehar had while helping
me out to get my bags. She is
effective in getting the job done
when passengers are in need . Got
to the customer service
representative who actually cares.
Work Location: ERMC
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Date: 04/29/2022
Employee: Ursula Iwaniuk
Airport: Newark Liberty International Airport
Experience: Ursula was very helpful assisting me to secure a shuttle to JFK. I had a tight schedule to arrive to JFK. She was professional, proactive
and showed great empathy with me and my need. She went out of her way to assist me. It is critical to have people like this assisting
passengers. It make a great difference.
Work Location: ERMC
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Date: 04/29/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Thanks to the good customer
service representative
Ms.Alghazali I was fortunate
enough catch the shuttle to JFK.
She saved me the trouble of having
to take an expensive taxi. She was
kind enough to walk with me there
so I would not get lost. Good
job.
Work Location: ERMC
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Date: 04/29/2021
Employee: Carmen Thomas
Airport: Newark Liberty International Airport
Experience: Very patient, supportive and knowledgeable
Work Location: ERMC
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Date: 04/29/2022
Employee: Carmen Thomas
Airport: Newark Liberty International Airport
Experience: Carmen waa realy kind and lovely. I was lost and she offer me her guidance!
Work Location: ERMC
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Date: 04/29/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: He was super friendly and helpful the minute I got to the station to wait for the air train. He was knowledgeable and made sure I knew
where I was getting. He was so nice and it was great having someone so friendly to greet me! Thank you Auguste!
Work Location: ERMC
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Date: 4/29/22
Employee: Patti Englert
Airport: Newark Liberty International Airport
Experience: Hi there,
I would like to express our huge gratitude & recognition to Patti at Travelers Aid, who
helped track down my phone left on a Newark Express bus. Without her enormous help, we
would have had to either give up on tracking down my phone or missing the flight. She was
so kind to have checked Newark bus schedules and even arranged to meet the driver who
luckily still had it. She collected the phone and made sure it was safely returned to us!
We have been truly blown away tremendously throughout the whole process! She took
ownership of the matter to help us and handled everything super professionally with a
genuine heart wanting to help others while she didn't need to go the extra mile at all.
We can't express enough how grateful we are and how Patti made our whole trip & Newark
Airport experience super pleasant & memorable with her kindness.
Thank you Airport customer experience team for all you do and having someone awesome like
Patti to help peopl
Work Location: Travelers Aid
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Date: 4/29/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Great service, he pointed me in the right
direction. Very friendly person, even
though I was having a stressful moment he
make me laugh.
Work Location: Ermc Aviation
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Date: 4/28/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Mr Auguste Noel was so kind, extremely polite and patient helping me get my ticket for
the Nj transit system. I was stranded at the airport and he helped me get home. It was
a very stressful time for me, but he helped make it a pleasant experience, and therefore
will possibly use that mode of transportation to and from the airport in the future.
Work Location: ERMC
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Date: 4/28/22
Employee: Farjana Islam
Airport: LaGuardia Airport
Experience: Nominating Farjana Islam that is employed by ERMC and works at La Guardia Terminal C.
She noticed I needed help and she solved my problem.
I arrived at La Guardia by public bus. I asked the bus driver what terminal Delta is at and he told me they fly from more than one terminal
so did not know if I was at the right terminal.
I entered the terminal and went on my phone to figure out if at the right terminal. The flight information on my phone was not accessible.
I just got a smart phone so I did not have the knowledge/skill to find it another way on my phone. I needed to figure out quickly if I was
at the right place because I had a short time to get to my plane.
Farjana came up to me and asked if I needed assistance. I explained my situation. She figured out how to find the flight information on
my phone. She stayed with me until she was sure I knew what to do next. I was at the right terminal.
Thanks to Farjana I made my flight!
Work Location: ERMC
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Date: 4/28/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: After a long day of traveling it was refreshing to meet Auguste. He was cheery, upbeat and very helpful! He explained what to expect and
which stop to exit the AirTrain. He should be the role model for all employees!! Thanks Auguste!!
Work Location: ERMC
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Date: 4/28/224/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Was very helpful and knowledgeable…
Work Location: Ermc
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Date: 4/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Good, nice terminal
Work Location: ERMC
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Date: 4/28/22
Employee: Kamrul Islam
Airport: LaGuardia Airport
Experience: I want to take few minutes to recognise a customer service agent who made my day excellent.
As I was walking to my gate, I encountered a store name WHSmith, where I met this gentleman name Kamrul. The store was unique because you
can walk in and out experience by amazon technology. Kamrul has provided me excellent customer service many ways. He said good morning
first then after I entreated then store he said his name and asked if I need anything he can assist me. He is extremely polite, helpful and
knowledgeable about the store. Also his approach is extremely professional. I do travel few times a year but I haven’t seen anyone like him who
works at this airport. Such a friendly person. He made my day. Thank you for your service Kamrul Islam!
Work Location: WHSmith
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Date: 4/28/22
Employee: Sharon King
Airport: JFK International Airport
Experience: My partner and I had our first visit to NYC from the UK and on our homeward journey, travelled from Manhattan to the airport via
subway and trains. To cut a long story short, the journey was a disaster as we got on the wrong train, then had to contend with delays
and cancellations so by the time we arrived at the airport with multiple heavy cases, we were extremely stressed (next time we will get
a cab!). We got to the check in desk to drop our bags, sweating and out of breath, and I think Sharon could tell we were having a stressful time.
She was immediately friendly and calm, reassuring us to take our time. My partner’s case turned out slightly overweight (to add yet
more stress, our luggage scale broke at the hotel so we couldn’t weigh it!). Sharon took care of us and our luggage! Amazing service!
Work Location: Delta
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Date: 4/28/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was so helpful when I asked her for
the best way to go into NY city. She even ran
to the bus that was about to leave to hold a
spot for me because the next bus would have
taken an extra 30 minutes! Thank you!
Work Location: Ermc
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Date: 04/28/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Agent was helpful and attentive in
coordinating multiple cruise
passengers for transfer to the port
terminal. She also assisted in
pelreping baggage tags for transfer.
What a nice lady! I would have been
lost without Izdehar, thank you so
much!
Work Location: ERMC
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Date: 04/28/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Izdehar help us find the waiting area for transportation. We had to wait for awhile, so We had lots of questions and she helped us ??
While waiting we watched as she helped several other people. She gets a 10!
Work Location: ERMC
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Date: 04/28/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I felt very comfortable receiving
all the help I did from Izdehar
Alghazali. She makes everyone feel
welcomed and shows a great deal of
empathy. Good customer care
given.
Work Location: ERMC
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Date: 04/28/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: If it weren't for Ms. Alghazali I
would have been so lost just
getting to checking in. It was
really inconvenient arriving here
then going to the whole airport
just to check in cause the only
escalator wasn't working g.
Work Location: ERMC
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Date: 04/28/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I found Miss Izdehar a delightful
and the most helpful person I
encountered at the airport.There
was so much confusion for me
prior to meeting her. I needed to
check in but wasn't able to use
the broken escalator. She was
kind enough to take me upstairs
via the elevator. I was really
impressed with her services that I
offered her a job as my assistant.
I believe she proved going over
and beyond her call of duty was
second nature for her.
Work Location: ERMC
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Date: 4/28/22
Employee: Darlene hunter
Airport: LaGuardia Airport
Experience: Thx
Work Location: ERMC
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Date: 04/28/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: She was very helpful.
Work Location: ERMC
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Date: 04/28/2022
Employee: Izdehae Alghazali
Airport: LaGuardia Airport
Experience: This lady made arriving here warm welcoming.
Her ability to help me and other passengers was
very heart felt. She gave me a sense of
belonging very helpful.
Work Location: ERMC
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Date: 04/28/2022
Employee: Syeda Sharif
Airport: I don't know
Experience: syeda was very nice in greeting me and helping other guests around me. she made sure everyone knew where to go and was very kind.
Work Location: ERMC
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Date: 04/28/2022
Employee: R GOMEZ
Airport: LaGuardia Airport
Experience: Mr. Gomez quickly and efficiently got us from Terminal B to Terminal A
Work Location: ABM Bussing
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Date: 04/28/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene volunteered her help in explaining how the city bus would take us to the subway to get in to the city. This is an excellent
service for infrequent visitors to LGA, and Ms Hunter seems to thoroughly enjoy her job. We appreciated her help. John and Sheila
Work Location: ERMC
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Date: 04/28/2022
Employee: Efrain Carrero
Airport: LaGuardia Airport
Experience: This was my first experience with LaGuardia Airport. I was trying to get a Lyft from LaGuardia to my hotel. I had been directed as to where to go
outside for this. It was extremely cold and I was having some trouble in booking my ride. I came back inside the terminal to warm up and try for
my booking. I met Efrain who went over and beyond to ensure that I secured my ride. He even talked directly to the Lyft driver on my behalf. It
was so wonderful and reassuring to have someone help in that manner, especially since this was my 1st visit to LaGuardia. God’s continued
blessings upon you Efrain, thank you again for your assistance and keep up excellency that you bring to your job.
Work Location: ERMC
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Date: 4/28/22
Employee: Naomi Gardner
Airport: LaGuardia Airport
Experience: This note is definitely about professionalism. TSA Officer Supervisor Gardner at Terminal
3 LaGuardia is an amazing woman. It turned out to be a long tangled story with mistakes
by a Manhattan Hotel and myself. This Officer saw me stressed at security and offered to
help. For two hours we tried to find out what happened to my bag. With good humor and
tenacity. she worked her way thru problem solving the situation. I left NY without my
bag. The situation is slowly being resolved. I was given the wrong checked bag at the
hotel! The bag I was given is being picked up at TSA lost and found for another hotel
guest. The important part of this is Officer Gardner’s humanity and kindness in a very
strange situation. At times TSA gets negative reviews but in this case this officer is a
SUPER STAR. You can be very proud of her.
Work Location: TSA
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Date: 04/28/2022
Employee: Jordan Mound
Airport: Newark Liberty International Airport
Experience: The previous week, I had lost a bracelet at the airport. While waiting for the AirTrain at the P4 station, Jordan was extremely helpful in
finding the correct contact information to inquire at the lost and found. Never found the bracelet, but at least we tried.
Work Location: ERMC
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Date: 04/27/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: She was very helpful and curteous in helping
me with the next flight steps I was trying to
figure out. She was also friendly and had
insight on the travel methods and helped
recommend the best option for me.
Work Location: ERMC Aces
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Date: 04/27/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She is very grandly to tell every thing very cleans help me to find the way.
Work Location: ERMC
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Date: O4-27-2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very kind and helpful in navigating the airport which made my experience 10 times better
Work Location: ERMC
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Date: 04/27/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She is so helpful and such a kind person. Great customer service!
Work Location: ERMC
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Date: 04/27/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful with giving me information to help find my Mother in Laws flight! Many thanks!
Work Location: ERMC
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Date: 4/27/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: I would like to thank K.Basant who went above and beyond to help me at the Laguardia
Airport Welcome Center. I was unable to connect with my scheduled shuttle ride to
Connecticut until Mr. Basant made the phone call for me and then escorted me to the
correct area where I had to wait for over an hour for my shuttle. I would never have
made the connection without his assistance. He was a very calming and very respectful
person. I can’t thank him enough for his patience. He is a wonderful gentleman and an
asset to Laguardia.
Ilene Ferik
Work Location: ERMC
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Date: 04/27/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa saw that me and my mom were confused on how to get to where we needed to go and came to us and she was sooo helpful!
She really helped us understand which bus to take and she aided us in getting a metro card, and now we only need to use public
transport which ended saving us money which is great. She made the explanation simple and easy to understand and guided us every
step of the way. She was amazing and as first time travellers to New York, we really appreciated her help!
Work Location: Ermc
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Date: 04/27/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Not expecting anything more than a perfunctory nod, I
approached the welcome desk to inquire about a shuttle
into the city. What a delightful surprise to be greeted
cheerfully and enthusiastically by Rosemarie! She not
only gave me the answer I came looking for, but ended up
researching and letting me screenshot an alternative.
What a sweetheart.
Work Location: ERMC Aces
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Date: 4/27/22
Employee: Naomi Gardner
Airport: LaGuardia Airport
Experience: Supervisor Gardner was incredibly helpful in trying to find my belt which I forgot at the
security check. She was thorough in checking everywhere. She even said she would run it
to my gate if it showed up in time. I was so impressed with her professionalism and focus
on service!
Work Location: TSA
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Date: 4/27/22
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar was incredibly helpful! She looked up which bus we should take to the subway. She physically walked us to the machine where
we purchased our 7 day pass because it would be the best deal for our use of the system. She looked up our connections between the
bus and the subway down to the number of stops we needed to wait before we departed the sub. Her assistance was our first welcome
to NYC - very well done, Izdehar- we appreciate you!
Work Location: ERMC
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Date: 04/27/2022
Employee: Anastacia Clementson
Airport: LaGuardia Airport
Experience: I would like to commend Ms Clemenston for helping my student locate a wallet she left on the plane. It took no time at all! Kudos for all the LGA
staff for their assistance.
Work Location: ERMC
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Date: 04/27/2022
Employee: Ursula Iwaniuk
Airport: Newark Liberty International Airport
Experience: Thank you for being kind and informative.
Work Location: ERMC
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Date: 04/27/22
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: This lady was so kind and helpful!!
Work Location: ERMC
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Date: 4/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was excellent providing me travel guidance to Manhattan. Was a pleasure to meet her.
Work Location: Ermc
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Date: 04/26/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie is bubbly and great at her job. She
knew exactly what I needed and guided me with
precision to get a metro card and how to check
into a bus ride. She even looked at my Google
map to give me a shorter train route!
Outstanding service! Robert Ruffolo, LT
COLONEL, US ARMY (Retired)
Work Location: ERMC ACES
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Date: 4/26/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Very helpful and friendly
Work Location: ERMC
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Date: 04/26/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: A Job well done great customer
service showed me to baggage claim
and supplied me a mask great job
Work Location: Ermc
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Date: 04/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very welcoming and friendly
Work Location: ERMC
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Date: 04/26/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was very friendly and helpful! He even went out of his way to help us purchase our tickets with the machine. It was a very kind
gesture considering that we had just come back from a red eye flight that was about 12 hours long.
Work Location: ERMC
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Date: 04/26/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was extremely helpful! She suggested 2 great options for me to go from LGA to
Grand Central / the Metro North, and assisted me in finding the correct bus. She was very
friendly and went above and beyond in terms of service. Kudos, Darlene! Thank you.
Work Location: ERMC
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Date: 04/26/2022
Employee: Muhammad Anwar
Airport: LaGuardia Airport
Experience: Muhammad provided me with the best possible service when I couldn’t find my way out to get yo my ride. I was very thrilled with his
ability to guide me. Muhammad rocks!
Work Location: ERMC
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Date: 04/25/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Did a good job explaining where our hotel was and that they have a free shuttle. We were going to call an Urber
Work Location: Ermc
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Date: 04/25/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: GOOD
Work Location: ERMC
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Date: 04/25/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: We arrived at LaGuardia for a cruise vacation. We’re we’re supposed to be met by a cruise rep and placed on a bus. No cruise rep, no
bus. Darlene offered to find out where we needed to wait. She was extremely polite, personable, much more helpful than our cruise rep.
(who did show up about an hour late). Darlene checked in with us several times to be sure we felt comfortable. She was a joy.
Work Location: ERMC
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Date: 04/25/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She kindly watched my bags so I could help my toddler use the bathroom
Work Location: ERMC
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Date: 04/25/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif is very helpful and gave us a lot of informations especially taking public buses going around NYC. She approached us as we are
trying to get a public Uber but she gave us an alternative for us to spend little and aside from that she mentioned where to eat Filipino
foods and other stuff. Good good employee. We love her! Keep up the good work.
Work Location: ermc
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Date: 04/24/2022
Employee: Amarjit Kaur
Airport: LaGuardia Airport
Experience: This lady was wonderful and we so appreciated all the help she gave us. We needed to find transportation across town to JFK Airport
and she was kind enough to extend her help to secure safe transport in a timely manner. We successfully arrived at the other airport
and boarded our plane to our final destination. I doubt this would have happened without her. She is a valuable asset to your company
and we thank her so much for being there for us that day.
Work Location: ERMC
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Date: 04 /24/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I was given a hiking stick by my grandchildren during our
hiking trip. My girlfriend and I arrived 2 days ago but
it didn't. I came today to retrieve it,but had no idea
where to go, Miss Alghazali came to my rescue, she
escorted me to Southwest baggage claims and made sure I
was able to get my stick. It had a great deal of
sentimental value and she understood. I couldn't thank
her enough.
Work Location: ERMC
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Date: 04/24/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: It’s my first time in New York, it’s big airport and I need to get to JKF from LGA, I am lost luckily I met shariff,, she help me kindly and show me
how to use metro card to take public transportation to JFK and save me a lot of money. I really appreciate it
Work Location: Ermc
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Date: 4/24/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda helped direct us to the correct location and ensured our exit went smoothly.
Work Location: ERMC
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Date: 04/24/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was looking for my minor daughter traveling with her class , I was confused to where to pick her up . I asked Sharif, she assisted me and was
very detailed in directions to where I should wait and pick up my daughter from the Southwest terminal .
Work Location: Ermc
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Date: 04/24/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I am really happy I was approached by izdehar Alghazali,
I must have seemed confused going up and down the
escalator I was given wrong directions for car rentals.
Then she approached me and asked if I needed help? She
redirected me to the right place to wait for a shuttle.
Work Location: ermc
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Date: 04/24/22
Employee: Roxanne Fanfar
Airport: JFK International Airport
Experience: Roxanne was very welcoming and offered to help anyone that came by her. She had a great smile and offered help right away. You're
very lucky to have such a beautiful soul working with you. THANKS, Roxanne for making my passage thru NYC a pleasant one.
Work Location: ERMC
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Date: 04/24/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: We arrived at LaGuardia and were looking for the Aloft Hotel pickup point. With no success, we went to the customer service desk where we
were assisted by the lovely Darlene. We are from Canada and have no roaming service for the US, but Darlene happily offered to call the hotel
for us. She arranged the pickup, told us where to meet the shuttle, and we were on our way.
Now, the best part. We were waiting at the pickup point for about 15 minutes and we’re starting to get a little worried when we looked back
towards the terminal building and saw Darlene coming towards us. She had walked all the way out to the pickup point to tell us that the shuttle
driver had gone to the wrong spot but she had given him instructions to come and get us where we were waiting. He arrived shortly.
We offered a tip as thanks, but Darlene responded, “no thank you, just doing my job”.
Now that is customer service!
Thank you Darlene!!
Work Location: ERMC
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Date: 4/24/22
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I hope the right people see this
message, if it hadn't been for
Mrs.Alghazali I would have been
stuck in this airport for a very
longtime. She worked had to find
the GoShuttle taking me home. I
wasn't able to find anyone to help
me until she asked me if I needed
help. I am so glad she did because
the shuttle driver had been
waiting for almost 1hr. He was
about to leave.
Work Location: ERMC
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Date: 04/24/2022
Employee: Jassadora Peters
Airport: JFK International Airport
Experience: Jassodia was very helpful and went above and beyond for us. We left an envelope of money on the plane, she found it and went out of
her way to make sure it got back to us. She was very friendly and very responsive, and we are very grateful for her honesty and
assistance.
Work Location: Hallmark
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Date: 04/24/2022
Employee: Jassodra Peters
Airport: JFK International Airport
Experience: Experience was unbelievable. We lost money in envelope, she gave us a call when we landed and even tried to get it to us at our hotel.
She went out of her way to ensure that we got our envelope back and stayed in touch to remind us. There aren’t very many honest
people out there and it’s so refreshing to meet one!
Work Location: Hallmark Aviation
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Date: 04/24/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: I had a lot of bags on a cart and Luis was very helpful in getting them on and off the shuttle, as well as giving me directions as to where
I was supposed to go to make my flight.
Work Location: ABM
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Date: 4/24/2022
Employee: Umair Saeed
Airport: LaGuardia Airport
Experience: Helped me locate the Uber location and was very polite in the process
Work Location: ERMC
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Date: 04/24/2022
Employee: Carlene Campbell
Airport: LaGuardia Airport
Experience: Ms. Campbell demonstrated an extraordinarily high level of customer service. Last Sunday evening shortly after exiting my cab, I
realized I had left my cellphone behind! Not only was she efficient in her commitment to help me locate my phone, she was also
empathetic to my situation. Every few minutes she would follow up with me to let me know of any updates. I found myself in a stressful
situation, but with her help, the cab driver was located quickly and my phone was delivered back to me within a very short time-I am so
grateful for her efficient, calm, kind attention. Ms. Campbell is definitely a person who can be counted on! Thanks so much again for
helping me.
Work Location: ABM Taxi
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Date: 04/24/2022
Employee: A.Hafeez
Airport: LaGuardia Airport
Experience: Mr.Hafeez showed remarkable customer service when he quickly returned my phone to me after I left it behind in his cab. In a stressful
situation he responded to the call my phone was missing - he quickly circled back around to where I was and delivered the phone to
me. His efficiency, honesty and integrity are extremely valuable. Moving forward I will definitely use ABM cabs every time I am in New
York ! Thank you Mr. Hafeez! :)
Work Location: ABM Taxi
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Date: 04/23/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar was a big help for my girlfriendand I , there was a mix-up on where to meet our
driver who was waiting for us in terminal D. She offered to speak with him and clear up
the confusion.
Work Location: ERMC
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Date: 04/23/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I really am grateful for meeting
izdehar today, I enjoyed all the
attention and help provided by
her. She appears to really enjoy
her work because she was really
good at it
Work Location: ERMC
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Date: 04/23/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Excellent service helping my colleague and I get our luggage to bag check!
Work Location: ERMC Aviation
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Date: 04/23/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Izdehar was incredibly kind and helpful. She
saw that my daughter was having a hard time
and came over and talked to her. Then she
helped us with our luggage.
Work Location: eRMC
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Date: 4/23/22
Employee: Augustine Noel
Airport: Newark Liberty International Airport
Experience: Augustine was so helpful when our party got separated at the air train when the doors closed too fast. We really appreciate his
attention as we were helped to reunite
Work Location: ERMC
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Date: 04/23/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste went beyond the call and was super helpful. Airtran was down, buses were full and it was
late with luggage and kids. he helped us find a bus and even carried bags onto the bus for us.
Customer Service is everything and he exemplified that and made a strong impression for the
airport as an example to everyone. thank you Auguste.
Work Location: ERMC
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Date: 04/23/2022
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: Eliavet provided excellent service in getting me on the right train, choosing the right
ticket etc after an exhausting 12h flight. Thank you so much!
Work Location: ERMC
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Date: 04/23/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar encountered me and my wife as we entered the terminal looking for where out wheelchair service would begin. She was thoughtful, kind and offered us help right away. She called the assistance service and got us our wheelchairs and off we went. Thank you Izdehar!
Work Location: ERMC
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Date: 04/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful very friendly she made sure I got where I needed to be and even before I got my help I seen her helping plenty people
being very kind
Work Location: ERMC
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Date: 04/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very sweet and helpful when it came to figuring out baggage claim. She deserves to be rewarded for her work!
Work Location: Ermc
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Date: 04/22/2022
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: Elisavet helped and I am so grateful for her nice way to connect with me as a passager. She explained and guided to me how to take the
railroad. I got the Amtrak without problem. I appreciate so much her kindness and big heart she has for helping people ????
Work Location: ERMC
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Date: 4/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was extremely helpful and provided
clear information at the airport for taxis.
Thanks for your help!
Work Location: ERMC
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Date: 04/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was fantastic. Very helpful. Explained where I needed to go & was very kind.
Work Location: Ermc
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Date: 04/22/2022
Employee: Augusta Noel
Airport: Newark Liberty International Airport
Experience: Was very cheerful helping us find our terminal
Work Location: ERMC
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Date: 4/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was so nice and informative! She helped me decide weather to take an Uber or get picked up from a friend (which would’ve
taken longer) she helped me tel my driver what door and terminal I was at and she always saw me later looking lost for the bathroom
and she helped me to the rest room! They need to have more jobs like this in all spots at the airport.
Work Location: ERMC
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Date: 04/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great customer service very helpful. Very patient in willing to help. She was such a wonder person. She give exact directions
great customer service…
Work Location: ERMC
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Date: 04/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: syeda was extremely courteous and professional. I was lost and she totally helped me get my bearings. If I could give her 1000 stars I
would!!!
Work Location: Ermc
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Date: 4/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great help!
Work Location: ERMC
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Date: 04/22/2022
Employee: Saeed Umair
Airport: LaGuardia Airport
Experience: Saeed went above and beyond offering assistance. He took the extra time to answer all of my questions. He guided me through the app
to call an Uber. Thank you Saeed - great start to my first time in New York!!
Work Location: ERMC
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Date: 04/22/2022
Employee: Anwar Muhammad
Airport: LaGuardia Airport
Experience: Fantastic help from Anwar for my work and I. First visit to NY from Australia. Anwar was extremely friendly and helpful to get us sorted
out with some transportation solutions for our time in NY. Great work
Work Location: ERMC
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Date: 04/22/2022
Employee: Muhammad Anwar
Airport: LaGuardia Airport
Experience: Mr. Anwar allowed my family and I to get a taxi quickly. My wife, kids and I thank him very much. It was a kind gesture and we
appreciate his kindness and good heart.
Mr. Anwar badge number 038
Thank you again,
The Hatzis family.
Work Location: ERMC
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Date: 04/22/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: I was trying to find the Amtrak station at Newark Airport. I have never taken the Rail Link
before, and I was totally confused as to where to go. To make matters worse, my ticket for the
train did not print out, although I had a receipt. I asked this friendly customer service rep and
she was truly amazing. She took me to the computer where she assisted me in printing the ticket.
Then she had one of her fellow reps walk me to the correct Amtrak track that I needed to be on.
She was extremely helpful. I am a little elderly and this experience would have been very
upsetting if not for the helpful, friendly service of Nilda. I certainly think she should be
recognized as excellent.
Work Location: ERMC
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Date: 4/22/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: K Basant was kind caring and sympathetic to our needs. My wife was not feeling well and he showed great compassion for her. He
made sure that we knew exactly what to do and explained where we needed to go. He went above and beyond to make sure that we
were ok.
Thank you so very much we are so grateful for your help.
Work Location: ERMC
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Date: 04/22/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr K.Basant is a really honest and
hardworking individual. I hailed at him to
help me with direction to get to Penn
station using public transport and he
enthusiastically took me outside the
terminal to show me how. He suggested more
than one ways to get there. I had to find
a spot to charge my phone so I went in
again and he spotted me again and he
approached me again and courteously asked
me whether I'm still confused. He was
still willing to help. He was not outside
when I came outside and I had to chat with
him and he gladly talked to me for a bit.
Than we parted ways. But he is a gem of a
person. LGA is lucky to have an employee
like him.
Work Location: ERMC AVIATION
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Date: 04/22/2022
Employee: Augusie Noel
Airport: Newark Liberty International Airport
Experience: Very pleasant gentleman, warm cooperative demeanor with can do attitude
Work Location: EMRC
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Date: 04/21/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: superb customer care very friendly, helpful,
and extremely informative, this is my
description of this young lady.
Work Location: ERMC
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Date: 04/21/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I approached izdehar at the exit of baggage
claim and was glad I did because coming through
this airport is quite confusing with all the
construction. izdehar helped me to make sense
of it all. She was very gracious easy to talk to
Work Location: ERMC
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Date: 04/21/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: At first I was upset landing here and having to
go to another terminal to get my bags. Than
Izdehar helped make light of the situation which
helped to calm me down. I'd say that's
excellent customer service.
Work Location: ERMC
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Date: 04/21/22
Employee: Venessa Tejada
Airport: LaGuardia Airport
Experience: Venessa was professional and knowledgeable! She helped us easily navigate our transportation. Thank you, Venessa!
Work Location: we soar higher
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Date: 04/21/2022
Employee: Sihame Boufous
Airport: LaGuardia Airport
Experience: She went over and beyond to help us find a seat and table to eat on in the baggage claim area. She was calm, confident and continued
to check in on us while we remained in the lobby. She made us feel at ease!
Work Location: ERMC
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Date: 04/21/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Ms Darlene Hunter helped me in an
exceptionally courteous and considerateway
way at a new terminal in a strange city.
Thank you Darlene!
Work Location: ERMC
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Date: 04/21/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was extremely helpful in getting my fiancé and I to the NJ transit train. Extremely kind and nice.
Work Location: ERMC
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Date: 04/21/2022
Employee: Rosemane Reyes
Airport: LaGuardia Airport
Experience: Welcome to New York. We weren’t sure we would feel that and our first encounter with Rosemane Reyes was truly the kindest welcome
we could have received. She has such a warm smile and is genuine and authentic. This only comes from someone who truly does love
where they work and live. Great customer service comes from a very real person like Rosemane. She is an absolute keeper and would
be perfect to train others to do this job as well. Clearly we thought very highly of her and afterwords took the time to explain to my 17-
year-old son why what she did was exactly right in the way she spoke to us and helped us. She has a clear and extensive knowledge of
the services out of LaGuardia.
Work Location: Eric aces
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Date: 04/21/2022
Employee: Brenda Bwalya
Airport: LaGuardia Airport
Experience: We were panicking because we had lost a bag. Brenda saw that we needed help and came to offer us help. She went out of her way to make
calls to help us locate bag from the shuttle between terminals. The bag had been handed in and she took us to the right place and the bag was
returned to us. She was so kind and helpful with such a nice professional manner. We were very pleased
Work Location: ERMC
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Date: 4/21/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Ms. Sharif kindly helped me locate a mask so I could ride home.
Work Location: ERMC
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Date: 04/21/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was amazing in helping answer my travel questions from the airport to the city. She recognized immediately I needed help and
gave me excellent directions. As a first time traveler to New York City alone she made my trip into the city flawless and easy. Thank you
Darlene!
Work Location: ERMC
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Date: 04/21/2022
Employee: Lesly Romero
Airport: Newark Liberty International Airport
Experience: I needed information on how to take the train to NY, Lesly was very helpful and very kind to me. I appreciated how she took her time
explaining every step I needed to take in order to arrive at my destination.
Work Location: ERMC
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Date: 04/21/2022
Employee: Michael Carey
Airport: JFK International Airport
Experience: Michael Carey . Was super helpful when we arrived in New York . He went the extra mile , was cheerful and helped sort out our problems . And all
with a great attitude and a smile . thank you so much . MAtt and Laura
Work Location: ERMC
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Date: 04/21/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene Hunter was extremely helpful in instructing me how to locate the shuttle bus to the subway. She patiently explained exactly
how I could get to the F subway towards Brooklyn. As I waited for the next bus to arrive, she made sure I didn’t miss it. As a first time
user of the shuttle bus, I was delighted to find a knowledgeable person to reassure me that this was a safe, low cost option to get me
to my destination. She took the time to reach out to me and make me feel comfortable.
Work Location: LaGuardia
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Date: 4/21/2022
Employee: John Blum
Airport: Newark Liberty International Airport
Experience: John! He is an amazing waiter. Held down the entire establishment by himself with his co worker.
Excellent service. Communication was amazing. Work ethic deserves a raise. Truly. Excellent
customer service.
Work Location: HMS HOST Unusual Times
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Date: 4/21/2022
Employee: John Blum
Airport: Newark Liberty International Airport
Experience: John was fantastic
Work Location: HMS HOST Unusual Times
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Date: 4/20/22
Employee: Elisavat Bololis
Airport: Newark Liberty International Airport
Experience: Elisavet helped me after I lost my
suitcase. She was very kind, calm and
patient. Great employee!
Work Location: ERMC
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Date: 4/20/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Thanks for guiding me in the right direction , I appreciate you!
Work Location: ERMC
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Date: 4/20/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was extremely helpful.
Work Location: ERMC
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Date: 4/20/22
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Nice and helpful
Work Location: ERMC
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Date: 4/20/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very good and very helpful to me on my trip. The service was excellent.
Work Location: ERMC
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Date: 04/20/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Excelent attention and super fast response and information, thanks a lot
Work Location: ERMC
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Date: 04/20/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Excellent service helping us find our way to the MTA buses at Terminal C
Work Location: ERMC
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Date: 04/20/2022
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: I was traveling with my 2 children from Toronto to New York, for the Easter long weekend. We needed information on how to get from
the airport to Manhattan. Bertha was very helpful and patient with us. It was so comforting to get clear instructions we could trust.
Thank you so much Bertha for your kindness and your help!
Work Location: ERMC
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Date: 04/20/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was absolutely amazing and very
helpful. She showed me different ways to get
around the city and showed me ways to
connect. I would have been so lost without
her help. She is wonderful!
Work Location: Ermc
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Date: 04/20/2021
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She has a very good customer service and Syeda was very helpful. She took her time to direct me to the right parking and also helped
me with a shuttle with my mum. I am happy she was there
Work Location: Ermc
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Date: 04/20/2022
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Katerini was so helpful helping me find my way at the Terminal. I was trying to locate my loved at the airport after they landed and
she was able to guide me to him. She has excellent customer service!
Work Location: ERMC Aviation
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Date: 04/20/2022
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: I was given excellent personal service by Katerini Platellas from ERMC Aviation. She not only
directed me to where I needed to go but escorted me there. She was exemplary!
Work Location: ERMC
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Date: 04/20/2022
Employee: Dignmara Morel
Airport: JFK International Airport
Experience: On April 20th, I arrived to Terminal 2 at JFK Airport on a Delta flight, and one of my
bags was missing. I became really nervous and anxious because I had another flight to
catch in a short period of time. That was when I found Ms. Dignamara M. She was very
helpful and professional when I asked her for assistance. She knew exactly what to do and
where to go for further help. I was very grateful and made sure to express sincere
gratitude because, without Dignamara's help, I would not have been able to catch my
connecting flight on time.
Work Location: ERMC
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Date: 4/30/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste is a great and jolly guy, very pleasant
Work Location: ERMC
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Date: 4/19/22
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: I like to recognize Vanessa for excellence
service and taking caring during my travel
.
we need more people like her , who shows
patience and understand Travellers.
Work Location: ERMC
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Date: 04/19/2022
Employee: Luis rueda
Airport: LaGuardia Airport
Experience: Luis was a great help. From helping me carry my luggage on and off the shuttle to guiding me where to go! Thanks to him I made my
flight in time!!??
Work Location: ABM Bussing
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Date: 4/19/22
Employee: Jennel MacKenzie
Airport: JFK International Airport
Experience: I missed my flight today to Dallas. Iam a
crewmember on a ship with Royal Caribbean
International. I called the crew assist and
they arranged for me an other flight to Miami
the 22 of April. And they booked me a hotel
(Crowne Plaza EWR)and also they arranged for
me the transportation to the hotel. It wasn't
easy to get there. I went at the beginning to
the hotel in JFK and no reservation so I came
back to the airport for my transportation.
They send me from here to there and finally I
got to the welcome center in terminal 4
exactly the traveller's aid. I talked to Mrs
Jennel Mackenzie. She is awedsome. She helped
me calling many numbers for so long from her
personal cellphone to solve my problem.
Almost 30 minutes on the phone checking for
me the numbers from the internet and
callingore than 3 times I believe and finally
she got the agent from NTI and he checked my
reservation and my transportation.
Work Location: ERMC
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Date: 4/19/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: While waiting for arrivals at terminal C LaGuardia ERMC Aces employee Rosemarie Reyes was
not only exemplary with her interaction with myself as I waited several moments I
observed being exceptionally attentive, exuberant and proactive with literally hundreds
of other customers! She is to be commended in every way for meritorious conduct!
Spence
Work Location: ERMC
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Date: 04/19/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Very kind with me, completely helpful!
Work Location: ERMC
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Date: 04/19/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste helped us navigate the ticket
kiosk for NJ TRANSIT and saved us money by
pointing out the senior discount. Great
asset to the gateway to New York and
beyond.
Work Location: ERMC
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Date: 04/19/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was amazing. She had a lot of people waiting for her assistance, but took the time to ensure that everyone understood what
they were asking, and she went over it with everyone to ensure they understood. When it was our turn, we needed transportation from
La Guardia to JFK. She gave us options to ensure we felt like we were getting the best for our money. She also offered to call the
shuttle to see how long of a wait it was. Rosemarie’s personality and willingness to help makes her great for her position and an
excellent asset.
Work Location: ERMC
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Date: 04/19/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Was very helpful in helping us find a way to hotel
Work Location: ERMC
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Date: 04/19/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Super helpful!
Work Location: ERMC
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Date: 04/19/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie went above and beyond to help us out. I was traveling with my mom and she needed a wheelchair. We were left without
getting to pick up and Rosemarie found us a porter and was great at directing us
Work Location: ERMC
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Date: 04/19/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: We were trying to get to Manhattan but were totally confused. Filemon walked us through possible routes and helped us get our metro
passes. We felt so relieved to have a friendly helpful person, it made for a great start to our visit. Thank you Filemon!
Work Location: ERMC
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Date: 04/19/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: We had an excellent experience with Iesha! She gave us exactly the information we needed to get where we needed to get! You have a
very good employee with Iesha Walker!
Work Location: ERMC
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Date: 04/19/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Luis was extremely helpful. After a long trip we were trying to navigate to another part
of Laguardia with our young children late into the evening. He let us know exactly where
we needed to go and took us there promptly. He was kind, courteous, cheerful, and
accommodating. We were on our way back home lugging plenty of luggage and kids in one of
the easiest airport / ground transportation experiences we've ever had. Luis is a pro!
Thank you again!
Work Location: ABM
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Date: 04/19/2022
Employee: Geraldine Davis
Airport: Newark Liberty International Airport
Experience: It was Easter week. I was picking up passengers from terminal C. The lot was full and I was forced to park in the adjoining lot B. One of
my passengers was handicapped and was unable to walk the extended distance to lot B. Miss Geraldine Davis working at terminal C
parking lot was understanding and granted me access to enter lot C in order to pickup my passengers. She was very pleasant and
helpful. She made a very hectic and stressful day of traffic and gridlock that much easier for my passengers and I. She is an asset to
your company.
Work Location: ABM Parking
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Date: 04/18/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was kind and thoughtful in assisting passengers arriving at terminal c. She assisted me in finding my way to pick up for a taxi
and made sure I had no lingering questions. Her positive demeanor and kindness was such a pleasant surprise. I wish all airport
employees could be as nice as Syeda!!
Work Location: ERMC
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Date: 04/18/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Luis was very helpful in giving me instructions to navigate terminal C. Very friendly as well!
Work Location: ABM
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Date: 04/18/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was very helpful in directing me to which terminal I needed to go to after being turned around for 15 mins or so. Thanks to
Auguste I made my flight on time.
Work Location: ERMC
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Date: 04/18/2022
Employee: Syeda Sharif
Airport: Newark Liberty International Airport
Experience: Ms. Sharing offered amazing help and was
quite friendly. She pointed me in the right
direction in order to get to where I need.
She is very much appreciated.
Work Location: ERMC
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Date: 04/18/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Helpful with my luggage
Work Location: Sharif
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Date: 04/18/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She saw I needed help and offered to
explain everything I needed. I really
appreciated the help since I was lost
and new to the city;she made me feel
very welcomed.
Work Location: ERMC
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|
Date: 04/18/22
Employee: Indra Maylalall
Airport: JFK International Airport
Experience: Ms. Maywalall assisted me at Terminal 4.I
was looking for places I can visit during
my stay in NYC.She made some great
recommendations along with restaurants
that I can't wait to go to. Ms. Maywalall
went so far as to give me subway
information. She is an extremely lovely
person and deserves to be recognized.
Thank you!
Work Location: ERMC
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Date: 04/18/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I’m visiting NY and Auguste Noel helped me get the correct ticket for the train to Penn Station. He walked me through the machine for
tickets and showed me where to enter and go from there. Very pleasant person. Thank you!
Work Location: ERMC
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Date: 04/17/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I had a very good experience with Izdehar at
terminal B. She was very good with providing precise
and direct information to me, she helped me decide
best modes of transportation. I would be happy to
say her performance as a CSR were exceptional she
goes above and beyond the call of duty.
Work Location: ERMC
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Date: 04/17/2002
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Alghazali definitely goes beyond what I expected for
superior customer care. She noticed we were in a
state of confusion. Surprisingly she was very
approachable nothing like I had expected from a New
Yorker. Excellent behavior and professional.
Work Location: ERMC
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Date: 4/17/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Really nice and friendly customer
service representative. Made us
all feel welcome, she gives very
good directions didn't have to ask
any other person for more help.
Efficient.
Work Location: ERMC
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Date: 04/17/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: We arrived without info on how to use the public transportation to go to our hotel , Darlene explain perfectly how to go and make us
feel safe and give us all the indications.
I feel she did an amazing job and should be recognize for her customer service !!!
Thanks for your help Darlene !!!
Work Location: ERMC
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Date: 4/17/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: I was lost in overflow parking, as I had never gone to overflow parking before and did not know there were multiple parking lots such
that I had no idea where my car was. I was looking lost in the cold and Luis who was driving a bus offered to help. Very comforting and
helpful, got me to the right spot! Much appreciated after a long day of travel.
Work Location: ABM
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Date: 04/17/2022
Employee: Izdehar Alghazal
Airport: LaGuardia Airport
Experience: Employee was very helpful, I was traveling with my one year old, pushing the stroller along with my luggage and another bag. Due to
construction the walk is sort of long to get to passenger pickup. Miss Izdehar observed me struggling a bit a gave a helping hand.
Pulling my luggage and the other bag. Made sure we were ok. I appreciated her so much. Thank you.
Work Location: ERMC
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Date: 4/17/22
Employee: Auguste Noel
Airport: I don't know
Experience: Auguste was so joyful and he gave us really good tips to get in the Airtrain. Moreover he was also speaking French !!
Thank you for your help and your smile that offered some sun in our day.
Work Location: ERMC
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Date: 04/16/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: We thank Mrs. Alghazali for all
she did to help us today. She was
instrumental in getting us the
right information for our upcoming
flight o. The right airline.
Work Location: ERMC
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Date: 04/16/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Very helpful helping me find metro card machine and find M60 bus stop.
Work Location: ERMC
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Date: 04/16/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was very helpful in helping us find the Amtrak kiosk to take a train from Newark intl airport. She helped us find it and show us
exactly how to purchase our tickets and made sure our tickets were to the correct location. So nice and so helpful after a long day of
travel from Milan!
Work Location: ERMC
|
|
Date: 04/16/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: NILDA MERCADO DID AN EXCEPTIONAL JOB FOR ME AND MY FAMILY WITH INFORMATION AFTER MISSING OUR FLIGHT WHILE
BEING ON THE WAITING AREA.
Work Location: ERMC
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Date: 4/16/22
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar was really helpful and incredibly efficient in navigating our transportation needs- she got us to our bus with the proper passes
and within 2 or 3 minutes of finding her, we were on our way! Thank you Izdehar!!
Work Location: ERMC
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Date: 04/16/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: I'm a tourist and confused how to get to a
subway station. Good thing she's there to
help. She answered all the questions with a
bonus. God bless you!
Work Location: ERMC
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Date: 04/16/2022
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: To who it may concern i flwe in at terminal
5 i was so confused when i got out i did't
know where i have to go it was raining so
hard my kids was paninking i went to the
welcome center and i met tagwantie Rivera
she was so helpful to me and my kids i
appreciated she was there to help me with my
family thank you so much i appreciated her
service
Work Location: ERMC
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Date: 4/16/22
Employee: RAY MORALES
Airport: LaGuardia Airport
Experience: This benevolent and cool guy Mr Ray was coming directly to me because it was 1 st time I came in this airport from France. He
explained me where I could take the shuttle to get my subway, he was very patient even if my accent is not good, he took his time and
helped me to take my subway card for week, he guid me and my son to take the shuttle and explain me what line I ll take to go to 42 th
port authority. Thanks so much Ray, you help is so precious. Keep this serious guy for this job please, he is excellent.
Daniella CARIOU from France.
Work Location: ERMC
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Date: 04/16/2022
Employee: Elizabeth Gomez Castrillo
Airport: LaGuardia Airport
Experience: My family of 5 flew into LaGuardia Airport from Idaho and was waiting for our shuttle to take us to SixT car rental and we found out that they were closed at 5 so we were checking for additional Rental cars but none were available as it was Easter weekend. Elizabeth Gomez Castrillo came to us and started to check around for anything to rent so we could make it to Atlantic City. She was wonderful and helped our family in a very stressful situation and found us a rental from Avis, she walked us to the correct bus to take us to the rental place. We can not thank her enough. Jeanne & Vern Merritt & family
Work Location: ERMC AVIATION
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Date: 04/16/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Found my backpack and wallet. Nothing was
taken, located me and contacted family.
I had thousands in loose cash and not a
dollar was missing along with any
property. I offered her money and she
refused. Just told me her name and badge
number:6300569788, Nilda.
Thanks from New York. If not for her alot
of bad things could have unfolded. Due to
her honesty, my very bad day and luck
improved through her kind act!
Love you 4 that!
Never forgot you...
Work Location: ERMC
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Date: 04/16/2022
Employee: Vanessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa was so kind and patient in our attempt to get to our taxi. We needed to transfer from LGA
to JFK due to a flight change and our car was picking us up in an usual place. She went above and
beyond helping us locate the right place amidst all of the construction and changes. She walked
us to our designated spot when I came back in confusion after being unable to find it based on
the airline spokeperson's direction. Venessa spoke with the people in charge while my son and I
waited, assured our safety in checking with other cars who pulled up offering rides and made me
feel at ease. She even made a phone call to the transport company to be certain they were coming
to pick us up since the pickup location was not typical. Thank you Venessa for being SO helpful
in a complicated transition!!! You are appreciated :)
Work Location: ERMC
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Date: 04 /15/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I was really happy with the exceptional customer
service received from Ms. Alghazali is was both
professional and compassionate. She was ready
and willing to help me as she saw me struggle
to find my way. Thanks to her the end of my
arrival was very pleasant and less confusing
than I had anticipated.
Work Location: ERMC
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Date: 04 /15/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: meeting Izdehar was very good she gave me a cart
and even took me to the Delta ticketing to get a
new ticket since I missed my earlier flight.
Very good customer service.
Work Location: ERMC
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Date: 04 /15/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Excellent customer service, friendly, kind,
exceptional people skills are a few of the good
traits displayed by this lady during our
interactions with her. She went above and beyond
and we are grateful for that. We benefited from
her.
Work Location: ERMC
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Date: 4/15/22
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I and my 2 other family members (mother and brother) flew in from Boston and had a 4 hour layover in LaGuardia, and we asked her for
information on where to eat and transportation. She was very helpful in giving us directions (she gave us information about the free
buses and which one to take) and places to eat. We found a very nice restaurant and had a good time.
Work Location: ERMC
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Date: 04/15/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was so helpful with providing me with
details directions on how to get to my final
destination. She was very personable and easy
to talk to. Most importantly she was polite
and had a great attitude with a smile. This is
very refreshing considering the horror stories
you hear about the custom services in New
York.
Work Location: Ermc
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Date: 04/15/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Ms. Reyes was extraordinarily helpful today in helping us with not only aiding us in finding the best metro card for our visit and
also directing us exactly where we needed to be to catch the bus. She was friendly and engaging and absolutely the best first
impression we could’ve gotten of this spectacular city!
Work Location: ERMC
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Date: 4/15/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I can into the airport on a delayed fleight and despite the late hour Auguste was extremely kind and helpful. He made sure that I was
aware of skytrain service changes and helped direct me onto the correct train. If not for him I would have got on the wrong train and
significantly delayed my travel.
Work Location: Auguste Noel
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Date: 04/15/2022
Employee: Augusta Noel
Airport: Newark Liberty International Airport
Experience: Mr Noel was helpful, courteous and cheerful.
He personally guided us to the Air train so
that we could find our hotel shuttle. First
class service.
Work Location: ERMC
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Date: 04/15/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Excelllent service from Mr Noel!
Curteous, always smiling, he helped us finding our way in French!
Thank you for the excellent service.
Work Location: ERMC
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Date: 4/15/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Hi, my name is Joao W. Ebeling and I'm from Brazil.
On April 13th I arrived at La Guardia Airport from Montreal to get a connection at JFK
airport to return to my country.
I had plans to spend some hours at NYC, but due to my own mistakes, I did not double
check some important information, such as: is there luggage store service at LGA? Is
there transport company from LGA to JFK?
Well, both answers are: not!
And on that day NYC faced a terrible situation with the Brooklyn metro station incident.
Well, I was very frustrated when I went to Welcome Center of LGA airport.
However the destiny put an angel on my way and her name is DARLENE HUNTER.
She noted my sadness and started to talk with me and she was so kind and personative!
After I explained my situation, she gave me golden tips in a small piece of paper that
saved my life on that day.
So, I would like to formalize my gratitude to her.
She was professional, kind and showed a huge care.
Work Location: ERMC
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Date: 4/15/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste met our group as we transited from car rental to ground transportation. He was easily
approachable and jovial in his greeting. He helped us with the mask requirements for NJ Transit
and directions to our airline terminal. Very enjoyable to spend time with him while awaiting the
train.
Work Location: ERMC
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Date: 04/15/2022
Employee: Geraldine Davis
Airport: Newark Liberty International Airport
Experience: On the morning of 4/15/22, I was approaching the P4 parking lot at Newark International Airport. I had never parked there before so I
pulled off to the side of the road to check my confirmation email. Geraldine Davis approached my car and knocked on my window and
asked me if I needed any assistance. It was so nice to see a smiling face at the entrance to the parking garage! So was so pleasant and
friendly and it was such a relief to know that someone was there if you needed help entering the garage. It was a great way to start my
vacation! Thank you Geraldine!
Work Location: ABM Parking
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Date: 04/15/2022
Employee: Andrea Toth
Airport: Newark Liberty International Airport
Experience: While waiting in line at the immigration hall at EWR Terminal B, Ms Toth did a great job to ensure that the waiting line has been
shortened by dispatching the passengers effectively to the immigration officials.
Work Location: ERMC
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Date: 04/14/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: She was very nice. She offered us chairs while we wait for a family member to get off there plane.
Work Location: ERMC
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Date: 04/14/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: We were very happy and feel
blessed for having met Ms.
Alghazali she is a wonderful woman
the nicest most helpful we've
encountered at the airport.thanks
to here we were happy to arrive
here
Work Location: ERMC
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Date: 04/14/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I am glad I was approached by
Izdehar she is a very talented and
informative customer service
representative. My bags were lost
with frontier airlines, I asked a
woman who checks people's claim
check, she looked at me like she
didn't know what I was talking
about. Enter izdehar who stepped
in and even took me upstairs where
I was able to get my bags.
LaGuardia needs to hire more
people like her.
Work Location: ERMC
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Date: 04/14/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: My mom and I had our jet blue flight cancelled to JFK. They rebooked us to Laguardia, so we had to find a way to get back to our car at
JFK. Darlene helped us find the fastest and most convenient form of travel, all while being very polite and personable.
Work Location: ERMC
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Date: 4/14/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I flew in from Ohio for a cruise and not able to locate the representative and Ms Darlene was patience and calm as I searched for
the information she need to help me. I appreciated all she done for me. Thank you
Work Location: ERMC
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Date: 04/14/2022
Employee: Suzette Rowe
Airport: Newark Liberty International Airport
Experience: Suzette Rowe went the extra miles helping our family dealing with the non-sensical requirements imposed by Canadian authorities to
visit Canada. She called the Canadian authorities twice helping us to figure it all out and tried everything she could for us to catch our
flight. If only there was more Suzette Rowe like people willing to help others the way she helped us, the world would be a better place!
Thank you Suzette - The Canadian government doesn’t deserve all your hard work to support their tourism industry!!! A big Thanks.
Work Location: United
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Date: 04/14/2022
Employee: Izdehar Alghazdi
Airport: LaGuardia Airport
Experience: She helped us find a shuttle to the next Terminal. She walked with us out on the sidewalk to show us where to wait. Very nice and very
helpful!
Work Location: ERMC
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Date: 4-14-22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant helped me greatly when my flight was cancelled. He helped me find a nearby hotel when they were filling up quickly and
then walked a few of us all the way through the rain to a cab stand. He was very kind thoughtful and competent.
Work Location: ERMC
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Date: 04/14/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: We were pretty sure we knew how to navigate from the airport to our hotel via a YouTube video that was a couple years old but wanted
to make sure so we approached the Welcome Center. Rosemarie recognized we looked like we might need help and offered her
assistance. She took the time to find out where we were going and offer up Google Maps as a resource to help us get around. I had
downloaded several apps to help our travels, but Google proved to be the most useful. Rosemarie made sure we were headed in the
right direction and told us how to use tap to pay. She wasn’t in rush to move us along and was very kind and patient, answering some
additional questions. Thanks for a great “first stop” on our first New York experience!!!
Work Location: ERMC
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Date: 4/14/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Love this kind smart women who taught us old people who easy it is to get the bus to Roosevelt Heights and take the train downtown
to 34th street. Saved lots of money and much much faster than a cab. We wrote down the route and followed it back to the airport on
Sunday when we left. I sorry I don’t know how to pronounce her name, but she also explained the MTA app and how to use it
effectively. We used it all weekend and it really made our trip a success. Please tell her thank you for helping us.
Work Location: ERMC
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Date: 4/13/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Sir/Madam,
I wanted to relate the excellent service I received from Nilda Mercado (Badge
#6300569788). My wife and I flew into Terminal A at Newark Airport on April 7. We had
picked up our luggage in baggage claim and were seeking to find the way to pick up a
rental car at Avis. However, the signs were confusing, and we were lost. We approached
the information counter, and Nilda was getting off shift. She personally walked my wife
and I up several flights of escalators to show us where to catch the tram to the P3
facility where the car rental companies were. She saved us much time and was very
courteous. I certainly was very impressed with Nilda's professionalism. It is great you
have employees like Nilda to assist visitors such as myself.
Best regards,
Sean Hockens
Work Location: ERMC
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Date: 04/13/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was beyond helpful in assisting me with
finding my way through La Guardia. I
appreciate her kind heart and knowledge of the
area. Such a very friendly person!
Work Location: ERMC
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Date: 04/13/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was wonderful!! I was lost in search of my pickup ride and she directed me to the appropriate area. She was patient and very
understanding being that I am not familiar with the airport. Thank you very much, Syeda!
Work Location: ERMC
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Date: 04/13/2022
Employee: August Noel
Airport: Newark Liberty International Airport
Experience: Very nice employee.
Work Location: ERMC
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Date: 04/13/2022
Employee: Syeda Sharit
Airport: LaGuardia Airport
Experience: She was awesome, super friendly.
Work Location: Ermc
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Date: 4/13/2021
Employee: Feriel Atik
Airport: LaGuardia Airport
Experience: I hope these get to the appropriate authority. I want to praise the
extraordinary kindness and assistance of Feriel Atik on my trip to New
York on 4/12/2022. I landed on an emergency basis and arrived late. I was
exhausted and I had no place to stay. Feriel not only helped me keep
calling hotels to find the cheapest rates availables in the area, she
took me to a place where i could find easy and cheap transportation and
kept detailing the description to the hotel until i couldnt miss the way.
All the while, she was patient and unassuming in her explanation. She
showed me a place to charge my phone and seeing to it that my welfare
was taken care off. I volunteered to write a review because that was the
least I could do to appreciate her for such stellar service.
Work Location: ERMC
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Date: 4/13/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Luis was very helpful and personable. He
made the transit experience very
welcoming.
Work Location: ABM Bussing
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Date: 04/13/22
Employee: Noel Huguste
Airport: Newark Liberty International Airport
Experience: Noel helped us geht our tickets for the Train to Manhattan and was very Kind and Patient!
Work Location: ERMC
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Date: 04/13/2022
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: Elisavet very knowledgeable about Air Train & NJ Transit trains
to Newark/New York & Long Branch. She makes it easy for
passengers to use the ticket vending machines to purchase our
tickets. Very patient with passengers in such a busy airport.
Work Location: ERMC
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Date: 04/13/2022
Employee: Jesusita Melo
Airport: JFK International Airport
Experience: Arriving from Italy, without the great help of Dear Jesusita,
I ll be stopped in JFK airport a long time
Grazie mille cara Jesusita
Dio ti protègia
Work Location: ERMC
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Date: 4/13/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste Noel was professional and friendly in giving me directions after flying in from a
long flight.
He deserves recognition for that!
Thank you
Work Location: ERMC
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Date: 04/12/2022
Employee: Shanika Edwards
Airport: LaGuardia Airport
Experience: This customer service representative was very attentive and helped a group of 15 sort out new flights to get us to Memphis. She was
very patient and polite and took over an hour with us.
Work Location: American Airlines
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Date: 4/12/2022
Employee: Raynald Wilson
Airport: LaGuardia Airport
Experience: My family was traveling for the first day of the children's spring break. There was a lot
of excitement on the ride to LGA. But, as the car pulled away, we realized how unclear it
was to find an entrance to Terminal C, because of the construction. As if on cue, the
rain began to fall harder, and our luggage began to soak through. At that very moment,
Mr. Wilson appeared from under the scaffolding, saw those worried looks on our faces, and
took the time to take care of us. Unknowingly, we faced a 3-hour flight delay, but for
the check-in experience, we felt like everything was going to be ok. Check-in was "smooth
air" because Mr. Wilson took care.
Work Location: Delta
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Date: 04/12/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: I and a colleague were working as greeters at LGA. Rosemarie was very helpful in giving us accurate information about the baggage
claims at all 3 terminals, given the massive construction currently underway at LGA. Due to no seating, and enduring an 8 hour work
day, Rosemarie was most helpful helping us obtain seats and power options to charge our cell phones. Rosemarie is a very friendly,
helpful, upbeat young lady!! She even checked on us to make sure we were comfortable and all our needs were met.
Work Location: ERMC
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Date: 04/12/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Very patient and nice guy. Had a great experience interacting with him. Thank you Mr. Auguste
Work Location: ERMC
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Date: 04/12/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: She clearly and politely answered all of my questions regarding how to get from EWR to NY Penn Station. She explained options and
cost in a very clear way. I also liked her commitment to providing good service cheerfully. It’s nice to see people like her who
demonstrate through their actions their pride in doing a good job.
Work Location: ERMC
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Date: 04/12/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was very helpful when we needed some assistance with route planning and purchasing our tickets.
Work Location: ERMC
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Date: 4/12/22
Employee: Virginia Moreno
Airport: I don't know
Experience: Hi,
I have been meaning to write this for years!!!! For as long as I have been flying into
JFK on Jetblue, there is one thing that I can count on.......that I will see Virginia
Moreno at the Customer Help Desk with a pleasant smile on her face and always willing to
help.
She makes flying into NYC a less daunting experience for everyone. She is patient and
always willing to take the extra time to help people. I don't know her personally, but
have come to appreciate that she is always there and representing NY, JFK and the
airlines in a really positive way.
I usually go to her to inquire about my ground transportation. While waiting, I also
have observed how consistently kind, patient and knowledgeable she is with everyone.
They have such a look of relief with they see the sign and walk over to speak with a
kind, open friendly face.
She is a true gem and makes you all look good. Please give her a big thanks and a pat
on the back from me!
Work Location: ERMC
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Date: 4/12/22
Employee: Auguste Noel
Airport: Newark Airport
Experience: Hi,
I have just returned from a 7 day holiday in New York with my son. We flew in to Newark
on United flights. On arrival, a car which had been pre-booked by my travel company was
not there to meet us. My Irish mobile phone would not operate and I was unable to
contact the company. One of your employees, a true gentleman by the name of Auguste Noel
came to our aid and went above and beyond his call of duty and contacted the company for
us. The car arrived a short while later. I would like to thank Auguste Noel and another
staff member called Teresa, who also helped with our dilemma.
On our return journey, we also had a problem checking in. This time, another man, a man
also called Auguste Noel helped sort out the problem.
Please give our regards and thanks to these lovely people. They are a credit to Newark
Airport.
Work Location: ERMC
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Date: 4/12/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda Sharif was extremely helpful as my daughter and I came into LaGuardia. She helped us identify the right route to take to our
destination, to look for a bus that wasn’t correct on the schedule and to get a multi day subway pass. Without her help we would have
been wandering for a while. She was very helpful and pleasant.
Work Location: ERMC
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Date: 04/12/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: We had decided to take public transit to our air b&b in Harlem. I asked to be pointed to where the ticket machines were and was helped
in every step along the way. When we left we had our metro card and were 100% sure on where to go and wait to do. This help took a
lot of anxiety out of the adventure. Thank you very much kind sir.
Work Location: ERMC
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Date: 4/11/22
Employee: Charles Offinger
Airport: LaGuardia Airport
Experience: My ride was not able to pick me up at“Arrivals”. He was told this by the police.I had to go back to “Departures” I had 2 heavy suitcases and I was
lost and tired. Charles walked me to the elevators. He saved the day for me and I will never forget his exemplary customer service. I may have the
wrong terminal. THANK YOU CHARLES OFFINGER
Work Location: ERMC
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Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Meherun, she helped navigate me to the arrival from terminal
4. She is really kind and friendly and helpful!!
Work Location: ABM
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Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Great info on lounges! Thanks to Gx meherun kanak.
Work Location: ABM
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Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Meherun was extremely helpful and this airport has truly been the
nicest Airport I've ever been in. I fly a lot for business and I
really appreciate the efficiency, cleanliness and friendliness.
Work Location: ABM
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Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Gx meherun was extremely helpful
Work Location: ABM
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Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Very friendly and helpful.She took the time to help with gate
nu,ber Thank you Meherun Kanak
Work Location: ABM
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Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: I was traveling with my bags and wanted a picture by the new york
sign and I got assistance from this lovely lady her name was
Meherun, She also help me to find my gate I love it here #PS
FIRSTTIMEINNYC LOVE THE TERMINAL B.
Work Location: ABM
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Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Ms Kanak was phenomenal! She was helpful and personable and
helped me to orient myself with my departure gate, the food
court, and the Minute Suites Lounge. She approached me without
my asking, and was most personable.
Work Location: ABM
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Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: She was very helpful and directed us to the correct gates and
informed us of the facility and services that are available to
us. Her help was indispensable.
Work Location: ABM
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Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Looking for another gate and was able to direct me. Very helpful
and friendly!
Work Location: ABM
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Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Very friendly and helpful. We just arrived in the city and
Meherun gave us direction to the exit.
Work Location: ABM
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Date: 4/11/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: She helped me very kindly to find out to baggage claim. This is just GG Abe me information but he was willing to help me. That makes
my date and great start off visiting NYC.
Work Location: ERMC
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Date: 04/11/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: Mrs. Lauriston kindly guided me through the process of checking the validity of my old MTA card i had purchased before Covid. She
then helped me find my way around. What a nice way to be welcomed back in New York. Thank you Mrs. Lauriston
Work Location: ERMC
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Date: 04/11/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Meeting this woman at the right time was great, I was quite lost and confused on where I was going and with this woman’s assistant I
found my way. I’m beyond greatful for people like this. As I waited for my ride I watched her continue to help others with no problem.
That’s what delta represents great customer service???? Thank you
Work Location: ERMC
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Date: 04/11/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great atención really kind y get my mask with her because I lost my mask and take my uber thanks for everything
Work Location: ERMC
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Date: 04/11/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: When my wife and I arrived at LaGuardia and collected our luggage, Darlene was a great help in directing us to the appropriate shuttle pick up point - which was confusing amid the construction there. She also found us seating while awaiting the shuttle ride.
Work Location: ERMC
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Date: 04/11/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr K. Basant was the
ONLY one who helped me when the transfer girl dropped me off at the
wrong floor to get my shared shuttle back home. He dialed the
number for me and got me to the right floor. The girl who
transported me from the airline to baggage LEFT ME on the wrong
floor and complained that I had too much luggage and had to take a
few by myself. Mr. BASANT was wonderful. He called the shuttle
service and they told him where I had to be and called for someone
to help me get to the second floor to get my shuttle. I spent two
hours in the airport waiting for luggage and in the wrong waiting
area. I am VERY THANKFUL THAT MR. BASANT HELPED ME to get home
safely. He was a very CARING MAN.
Work Location: ERMC
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Date: 04/10/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I made the mistake of using the escalator to get to
departures to my horror the 2nd floor escalator wasn't
working. Izdehar saw me and came to help with my bags and
took me by elevator to departures. I'm relieved she came
through.
Work Location: ERMC
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Date: 04/10/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I'm so glad there are good
customer care reps. like this lady
she searched directions for me,
showed me how to I buy a metro
card even helped me to find the
right location to take the Q70
sbs.Airports needs more people
like this lady her customer
service skills are very good.
Work Location: ERMC
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Date: 04/10/2022
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Asked if we were OK and gave us helpful
information about ways to travel and
transportation
Work Location: ERMC
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Date: 04/10/21
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: She was super nice and took me to the right way
Work Location: ERMC
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Date: 04/10/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Thanks to Izdehar I was able to
save at least $80 inorder to
travel to Newark Airport. Her help
was so much needed and
appreciated.
Work Location: ERMC
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Date: 04/10/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: We were really welcomed by izdehar as soon as she asked
her for help. We landed at this airport in route to Amman
Jordan, we reserved a shuttle to take us, but they never
came. Izdehar recommended we rake a taxi so we don't miss
our flight and call the shuttle company once we get to
JFK. She was kind enough to help us to the taxi lane. We
thankfully too her advice we called the shuttle company
who issued a full refund and offered us a fee ride upon
our return.
Work Location: ERMC
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Date: 04/10/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: Provided great service in getting myself and another passenger our Connecticut shuttle. She was very courteous and extremely helpful.
Fantastic customer service!
Work Location: ERMC
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Date: 04/10/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: I arrived at Newark airport with my two in-laws who are handicapped and in wheelchairs, we arrived 3 hours late because of plane
delays and were extremely tired and jet lagged , I had to go pick up my car and didn’t know how I was going to do that, Nilda came right
up to us and asked if I needed any help, explained my situation, she not only stayed with them but also got a cart for our luggage so
when I pulled up I can transfer everything quickly, the bags were extremely heavy and she might have even hurt her back to does, but I
want to thank her for helping us out.
Work Location: ERMC
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Date: 4/10/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha Walker was just great. We had missed a flight and got rerouted
to Newark. When we arrived we found out our next flight was
cancelled. Decided to take the train to Philadelphia but wasn't sure
how it worked. Iesha walked us through our options, helped us at the
ticket terminal and pointed us in the right direction. It was such a
pleasure to have her help and smile the entire time. A+ for helping
two weary passengers who had been traveling all day. Her badge
number is 6300559386. She deserves a raise and a big hug. We need
more people like her in this world!
Work Location: ERMC
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Date: 4/10/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha Walker assisted my teenage son and I in figuring out how to catch the appropriate NJT train
from EWR to Princeton. We had never traveled the Northeast Corridor before, and it can be a little
intimidating the first time. Iesha kindly explained how to get to from the airport to the
appropriate train, as well as walked us through purchasing the correct tickets. She was kind,
patience and very clear in her instructions. She is a welcoming and helpful person in her role.
Work Location: ERMC
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Date: 4/10/22
Employee: Janie Westfield
Airport: JFK International Airport
Experience: After landing we were kindly greeted by Janie W and she was very helpful. She took us to the cabs and organized one for us. Again, she
was very nice, very patient and helped us nicely.
Work Location: ERMC Aviation
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Date: 04/09/2022
Employee: Carlos Ozoria
Airport: JFK International Airport
Experience: I usually travel through Jfk but, not always I get to be
greeted by such a nice professional and professional
agent as Mr.Ozoria.A humble and cordial gentleman that
have all thr right answers for any question of grand
transportation among many other questions asked.
Work Location: ERMC
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Date: 04/09/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: she was a very respectful and friendly
lady who made us feel welcomed when she greeted us in
Spanish. We all felt good meeting her. Thank you
Work Location: ERMC
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Date: 04/09/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: My family & I met her near the welcome center she is very
approachable and is very eager to help her passengers..
She was the only nice person we met since we arrived to
NY.We were lucky to have met her.
Work Location: ERMC
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Date: 04/09/2022
Employee: Izdehar Alahazali
Airport: LaGuardia Airport
Experience: To: Company EEMC
This is a letter of commendation for Izdehar Alahazali, who assisted me very graciously when I was at LaGuardia Airport on Saturday
morning, April 7. I was in a confusing situation at terminal C and advised that I needed to proceed for a fairly long walk over to terminal
C. Getting my way over to terminal C would have been very difficult, given all of the major construction going on at that time. Izdehar
most willingly offered to guide me over to terminal C, and I was exceedingly grateful for her helpfulness and friendliness in guiding me
through this outdoor maze! And upon arrival at terminal C, she introduced me to one of her colleagues, who even assisted me further in
a matter of minutes in securing a chair for me in my awaiting for family members at that location. Without her assistance, I would've
found this whole venture rather difficult to accomplish.
I am very appreciative and thank you very much for this service.
Work Location: ERMC
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Date: 4/9/2022
Employee: Kyna Napolitano
Airport: LaGuardia Airport
Experience: Kyna was exceptional in helping us
locate our transfer from LaGuardia
to Norwegian Gem. She stayed with us
to make sure we got in contact with
Norwegian and made sure we were on
our way to a great vacation. She
knew who to contact and didn't leave
our side until we were on our way.
Very impressed with her
courteousness and professionalism.
Thank you Kyna!
Work Location: ERMC
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Date: 4/9/22
Employee: Calvin Holmes
Airport: LaGuardia Airport
Experience: I requested a TSA Cares Representative for Flight 5164 on April 9 from LaGuardia Airport
in New York to Greensboro, North Carolina. Rep. Calvin Holmes showed up quickly to assist
me at security. He was professional, courteous, and extremely helpful. I would like to
commend him for his service. Sincerely, Gary Williams
Work Location: TSA
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Date: 4/8/22
Employee: Danquah Ageyopong
Airport: LaGuardia Airport
Experience: The employee was very responsive to my question about needing extra help with luggage. He even
asked when my family would be traveling, so he could help with my family's extra baggage.
Work Location: Pro Seguro Services
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Date: 4/8/22
Employee: Konstantinos Koutinis
Airport: LaGuardia Airport
Experience: The employee was helpful in directing me to where a good pickup spot would be for someone, I was
meeting. He knew where car services and the Taxi services were.
Work Location: Pro Seguro Services
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Date: 04/08/2022
Employee: Muhammad Anjum
Airport: LaGuardia Airport
Experience: The employee was constantly watching passengers as they were exiting the gate area but also
looking to make sure no one was trying to enter the gate area from baggage claim area. He was
friendly in his interaction with me as I asked him if this was the place that every passenger
arriving in Terminal D would have to exit through.
Work Location: Pro Seguro Services
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Date: 4/8/22
Employee: Shahla Ami
Airport: LaGuardia Airport
Experience: I specifically asked how to go about reserving a wheelchair for my grandfather on a future flight.
The employee said I could do it as the flight was booked online. The employee was very helpful in
asking when the traveling would take place and then directing me how to ensure I could have a
wheelchair ready.
Work Location: Pro Seguro Services
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Date: 04/08/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Thanks Iesha for helping a tourist navigate to the right rail stop. The choices can be confusing for non-locals. And yet you took the
time to guide me through the choices and get me pointed to the right track. A friendly helpful boost along the journey is always greatly
appreciated!! Never underestimate the kindness of a stranger. Something tells me this simply who Iesha is … not simply a job!
Work Location: ERMC
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Date: 04/08/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Kudos to whomever trained this customer support
representative, she is full of knowledge and handles the
extremely high magnitude of passivity ease.
Work Location: ERMC
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Date: 04/08/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: She was a very big help getting my husband and I to meet
the left driver we would have been so lost and confused
without her help.
Work Location: ERMC
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Date: 04/08/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: She helped me find the correct destination. She was very helpful, kind and knowledgeable!
Work Location: ERMC
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Date: 4/8/22
Employee: Cary McGroo
Airport: JFK International Airport
Experience: It was between 2:00 and 2:30am and the very long line for taxis was populated by tired passenger, who had been on greatly delayed
flights. Cory was the taxi dispatcher. He told all of us that there were no taxis in the airport and how long the wait was going to be. He
also told us what our other options were for transportation. As new people joined the line, he shared the information with them, as well.
He directed the taxis where to pull up, because he did not want the waiting passengers to have to drag their suitcases through puddles.
He helped elderly passengers with their luggage. He was a gracious presence at a very early hour. I commend this exemplary
employee.
Work Location: ABM Taxi
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Date: 04/08/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Janie was most helpful in phoning the company for our transfer. She was very welcoming.
Work Location: ERMC
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Date: 04/08/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was awesome and so helpful!
Work Location: ERMC
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Date: 04/08/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful at cleaning out an area of the 1st floor where I was needing to do some work while trying to figure out my new
travel plans after a cancelled flight.
Work Location: ERMC
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Date: 4/8/22
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: He greeted me as I was exitng the airport.
Asked where I was going. And he directed
me to the correct bus to take to get to
New Jersey. He was very helpful and kind.
Work Location: ERMC
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Date: 04/08/2022
Employee: Izdehar Alghazah
Airport: LaGuardia Airport
Experience: I wasn’t sure where I was going and things are really messy in the terminal. Izdehar helped me get a metro card and pointed me where
to walk with extremely clear directions. I had a lot of anxiety about navigating public transit myself, since I don’t use it at home much,
but her help made the biggest difference in starting off my NYC weekend with a friend right. Thank you so much!
Work Location: ERMC
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Date: 4/7/2022
Employee: Tania Ferdous
Airport: LaGuardia Airport
Experience: As soon as I approached Tania, she made eye contact and said in a cheery tone, "Hi! Can I help
you?" I said I would be traveling in a few weeks with my mother and asked how to go about getting
a wheelchair. She said that I could reserve one online when I bought our tickets if I wanted;
however, that was not even necessary because there would always be a lot of wheelchairs available
right there in the terminal. She said we could come in and ask for one or go to the Curbside desk
and ask for one there. She said they would get us a wheelchair and help us with our bags too. I
could not read her airport ID, because it hung too low and she did not wear a name tag. When we
were done, I asked her name. She showed me her ID and said her name was Tania. I asked if she
would be there in a few weeks. She asked when we were going and I responded Friday the 25th. She
said that she works weekdays, so she probably would. She said it was nice to meet me and that she
hoped to see me
Work Location: Prosegur
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Date: 4/7/22
Employee: Yanique Stephenson
Airport: LaGuardia Airport
Experience: She was super polite and knowledgeable. She
patiently guided us through the steps and route to
get to our hotel in Manhattan. She explained
irregularities like not getting more than two fate
cards on one credit card. She helped us select best
fare card based on our party and plans
Work Location: ERMC
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Date: 04/07/2022
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Dear Sir/ Madam, my name is Jairo and I want to let you
know about an exemplary service that I received from
Virginia M that works at the welcome center desk and
Rafael(I don't remember his last name) who works for
American airline. On Thursday April 7 I was flying with
Flair airline, I went from terminal to terminal trying to
find out what terminal my flight was departing from and
nobody was able to help me, finally I asked Rafael and he
brought me to Virginia and after using a tablet she was
able to find my terminal. I want you to please let
Virginia and Rafael know that I am very grateful,
thankful and extremely satisfied with the help I
received.
Work Location: ERMC
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Date: 04/07/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I'm very glad I met Izdehar Alghazali, I had checked my
bags in Terminal C cause I was going to Atlanta, walked
all the way here. She welcomed me to Laguardia airport I
guess I seemed confused, she asked if I needed help. She
checked my ticket on her tablet and discovered I was
flying out of C, so she advised me to go through security
in D and use the shuttle to get back to C. I'm so glad I
did this because I was afraid I would have been late if I
had to walk back.
Work Location: ERMC
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Date: 04/07/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Reaching laguardia Airport's terminal D was a long task
itself, having to get to uber during construction was a
whole lot more difficult, thanks to Izdehar for making
it that much easier for me. She really provides
exceptional customer care.
Work Location: Alghazali
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Date: 4/7/22
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Ms.Moreno helped me with excellent information of how to
get to my destination. She took the time to explain it
insuch a way that make get to my hotel fast and
affordable in Manhattan. Her help was greatly appreciated
not knowing too much about this great city of NY. Thank
you Virginia for making my journey pleasant.
Work Location: ERMC
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Date: 04/07/2022
Employee: RoseMarie Reyes
Airport: LaGuardia Airport
Experience: Myself and my family were flying back home to NYC from Orlando. The weather was pretty bad, cold and rainy. We were constantly
calling Cab services, Yellow Taxis and Uber/Lyft and nobody would take our family of 4 adults, 2 school-grade children and 1 toddler
even the XL vehicles/highlanders . RoseMarie Reyes was very friendly and approachable in her manners and directed us on how to be
able to get home quickly from the airport. Waiting 30+ minutes, RoseMarie helped negotiate with the 5th driver to be able to get us all
home. On the behalf of myself and my family, we love and truly appreciate the very charismatic and charming personality RoseMarie
presented in helping us get home. I hope she gets to see this because it truly was the highlight of our day.
Overall service by Ms.Reyes, Very supportive!!
Thanks and Take Care,
A. Moreira
Work Location: ERMC
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Date: 04/07/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Receiving the best customer support from Ms Alghazali was
the best part of my arrival at laguardia Airport. She was
very thorough when giving directions, her friendly manner
was top notch. Great customer service skills.
Work Location: ERMC
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Date: 04/07/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I encountered Izdehar at the baggage area in this
terminal which I am very grateful to have done so. We
waited for our driver for almost 20 minutes, when she
approached us to offer her help. She recommended we reach
out to the driver just incase he was at terminalc, sure
enough he was waiting for us in terminal C, good call on
her part, otherwise we would still be waiting to be
picked up.
Work Location: ERMC
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Date: 04/07/2022
Employee: Justin Bucano
Airport: LaGuardia Airport
Experience: Justin helped us locate a lost rain jacket. The entire team was super helpful in helping us locate the jacket, and we very much
appreciated Justin locating and helping return the jacket. Very big thank you to Justin and the terminal B TSA team for helping us out in
this way. Excellent service!
Work Location: TSA
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Date: 04/07/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Iam a native New Yorker who just
started using Newark airport so there
were quite a few questions that I had
Well for every quedtion I had, Nilda
had two answers (which were all clear,
correct and concise). Nilda is an
excellent customer service
representative who deserves
recognition for her service and people
skills
Work Location: ERMC
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Date: 04/07/20022
Employee: Georgete Martins
Airport: LaGuardia Airport
Experience: After I collected my baggage, I was out of breath and unable to walk very far. Georgete saw that I was in distress almost immediately
and retrieved a chair which allowed me to sit and rest for a few minutes. Then she got a wheelchair for me to sit in and took me to my
pick up point, which was quite a ways away. She was very kind and helpful. I only wish I had been focused enough to give her a tip. Is
there any way I can still do that? Please convey my gratitude to her. I am very thankful that she was there at just the right moment.
Work Location: ERMC
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Date: 04/07/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: When our flight was cancelled and we were unable to find a rental car alternative, K Basant was extremely helpful and courteous in
making sure we were able to secure transportation. He offered suggestions and waited with us while we contacted numerous agencies.
He provided directions to the shuttles and was overall polite and helpful.
Work Location: ERMC
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|
Date: 04/07/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Ms. Hunter was very helpful along with being a nice person. Her assistance was greatly appreciated.
Work Location: ERMC
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Date: 04/07/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was excellent. She was patient and answered all of our questions about taking public transportation from the airport. Not only
was she able to help us she was able to help multiple customers all at once and still made you feel like you were the only person she
was helping at that time. She is a true example of what customer service should be. My wife, daughter and I flew in from Chicago. He
felt like native New Yorkers after speaking with Darlene. She’s a wealth of knowledge and should be honored as a treasured
Ambassador of NYC.
Work Location: ERMC
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Date: 04/07/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Mrs. Mercado was extremely helpful to us as it was difficult to hear
anything and we asked her assistance. If it wasn't for her we would
have gotten on the wrong train into NYC which would have presented
major difficulties for us so we want to thank her for stepping up and
saying something when she heard the mistake we were about to make.
Work Location: ERMC
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Date: 4/7/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: This is a letter of commendation for Izdehar Alahazali, who assisted me very graciously
when I was at LaGuardia Airport on Saturday morning, April 7. I was in a confusing
situation at terminal C and advised that I needed to proceed for a fairly long walk over
to terminal C. Getting my way over to terminal C would have been very difficult, given
all of the major construction going on at that time. Izdehar most willingly offered to
guide me over to terminal C, and I was exceedingly grateful for her helpfulness and
friendliness in guiding me through this outdoor maze! And upon arrival at terminal C,
she introduced me to one of her colleagues, who even assisted me further in a matter of
minutes in securing a chair for me in my awaiting for family members at that location.
Without her assistance, I would've found this whole venture rather difficult to
accomplish.
I am very appreciative and thank you very much for this service!
Work Location: ERMC
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Date: 04/07/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda was God sent. She helped me with my luggage from the air train to the Amtrak. She was exception in her service. She was patient
and she was very helpful. She deserves this nomination by her exemplary service. Thank you.
Work Location: ERMC
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Date: 04/07/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: We just picked up our bags and were trying to figure out how to get to public transportation.
Mr. Basant asked if he could help us. He explained every step of what we would need to do to
the point where we exited the subway just blocks from out hotel. The details he gave us were
unbelievable helpful. At one of our stops we had to take an elevator up one flight, get out
and go to a second elevator to get up to the top floor. HE explained all of that as well. He
was amazing!
In addition to his great assistance, it was pouring at the time and we had to walk a bit
outside. The airport had a lot of temporary walkways to help us avoid getting soaked. We
really appreciated that as well.
Thank you.
Work Location: ERMC
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Date: 4/6/2022
Employee: Miguel Carrasco-Justo
Airport: LaGuardia Airport
Experience: When I approached Miguel, he politely greeted me and then asked if I needed assistance. When asked
how I would go about getting a wheelchair, he stated that I could request a wheelchair from the
associate at the check-in counter. He stated that they would arrange for someone to meet the
passenger. I thanked him and he then said, "Have a nice day." I was unable to see the company name
on his badge.
Work Location: ABM
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Date: 4/6/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: She was very helpful in helping us pick the right MTA fare for our stay and which train to take to our destination. A very pleasant person
to interact with.
Work Location: ERMC
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Date: 04/06/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: When I find myself in baggage claim and after getting my bag, I realized that I had another hour or two to wait for the rest of my part
since they took different flights to get to NYC. Miss Sarif was friendly and helpful. She told me that there wasn’t any place like a
restaurant or bar down by baggage claim but that I could sit in the designated chairs if there were any available. She also gave me a tip
for my next trip to wait upstairs before TSA at the bars there cause once we pass them, we cannot return. She was very friendly and
also told me to purchase a metro card to use on the city instead of using taxis or an Uber since it would be really expensive. Thank you
got your help Syeda!
Julianne
Work Location: ERMC
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Date: 04/06/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Ms Sharif helped me figure out where my daughter’s bags were located so that we could meet up with her and head to our hotel. We
were about to get on a bus and go to another terminal when she stopped us and told us that we were going the wrong way. She was
very sweet! Thankyou so much!
Work Location: ERMC
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Date: 4/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She guided us to shuttles
Work Location: ERMC
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Date: 04/06/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Ms. Reyes’s greeting and helpfulness are by far the best welcome I have ever had in NYC! She is an ambassador for LGA and the city.
Work Location: ERMC
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Date: 04/06/2022
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: As I arrived from my flight from Chicago
by jet blue, I noticed, that I was missing
a small bag I had where, I was carrying
important medications and documents. I
then proceeded to the information center
where I found Ms.Ciriaco who kindly helped
me get the bag I considered already lost.
Thank you so much for your kindness and
professionalism.
Work Location: ERMC
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Date: 04/06/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie helped guide my large group to the proper terminal when we appeared to be lost.
Afterwards we spotted her with a huge smile on her face pleasantly greating arriving passengers
and offering assitance to anyone in need. It was a breath of fresh air to see someone in such a
great mood especially in a place like an airport when most people are exhausted and angry.
Work Location: ERMC
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Date: 04/06/2022
Employee: Vanessa Tejeda
Airport: LaGuardia Airport
Experience: Arriving from Toronto by the first plane on a cold rainy day, I was on the way to take a shuttle to JFK when she approaches me being
completely lost. She immediately called a shuttle bus company to find out if there was an available spot for me. She called a private
limousine company for me after realizing that I would probably miss my connecting flight from JFK if I take the available shuttle. When
she found out that even this private limousine company didn’t have a spot for me, she kindly guided me to take a cab. She carefully
explained for me what to take and what not to take. I received an excellent customer service from her. Because of her effort and
judgement, I didn’t miss my flight from JFK. I personally have a customer service job. But I don’t think I can offer a better customer
service than Venessa. I learned a lot from her service. Thank you, Venessa! You are great!!
Work Location: ERMC
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Date: 4/6/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: This was my first time flying into la guardia and I was anxious about navigating the public transit system in route to my Manhattan hotel
while carrying my luggage directly from the flight. Ms. Reyes sought me out and asked if I needed help getting transportation. This
type of customer service was unparalleled and I had not experienced this type of care in any other US or abroad airport, she made an
other wise stressful experience super easy and relaxing.
Work Location: ERMC
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Date: 4/5/2022
Employee: Farhana Chistee
Airport: LaGuardia Airport
Experience: I observed Farhana working with a customer in the gate area, and she was kind and patient in her
interaction. When I approached Farhana, she said, "Hello," in a pleasant tone. I asked her, "How
would I go about getting a wheelchair for my wife next week when we travel from here?" She told me
that I can just ask at either Curbside or ticketing, and someone would come right over with the
chair. She spoke clearly and professionally.
Work Location: Prosegur
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Date: 4/5/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda has been very helpful and getting us a wheelchair to go directly to the gate she is friendly and attentive
Work Location: ERMC
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Date: 4/5/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Good morning take the time to Say thank you to DARLENE HUNTER TERMINAL B. :)
Work Location: ERMC
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Date: 04/05/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was super helpful and upbeat.
She greeted us as soon as she saw us and
not only helped us buy our metro card but
even showed us the route we had to take on
Google Maps. We were initially a bit
nervous to take public transportation but
with her help we had a smooth journey and
we made it safe and sound to our hotel.
Work Location: ERMC
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Date: 04/05/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: If it was not for Nilda my day today would have turned to a very bad day. I landed at Newark this morning and was planning to take a
rental. Got inside the Airtrain and quickly realized I have lost my purse. All my credit cards and IDs were in it! I was so sure by then that
my day is ruined.
I quickly exited the train thinking where all I need to now search for my purse. And thankfully by then I saw Nilda rushing towards the
train holding the purse up. Looked like she was trying to reach there before the train leaves.
She confirmed it’s my purse and also insisted I check it to ensure I did not lose anything. I want to thank Nilda for her exemplary
service. I now wish I had given her a small gift for her service. If there is a way I can still send her a gift, please let me know.
Thanks Nilda and ERMC!
Work Location: ERMC
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Date: 04/05/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste went above and beyond to help me out! I needed to enter the AirTran but my Amtrak ticket
was not working I would have been there for a very long time if I did not received help from
him. Great customer service and other people should learn from him. thank you!
Work Location: ERMC
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Date: 04/05/2022
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Excellent help. Thanks
Work Location: ERMC
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Date: 04/05/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene did a wonderful job assisting us with finding transportation. She directed us to the safest and quickest options to reach our
destination and cautioned us to avoid anyone trying to fleece us for a ride.
Work Location: ERMC
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Date: 04/05/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: A. Lauriston did an awesome job of helping us get from baggage claim to the subway. She helped us with getting our metro cards
including offering some of our different options and then getting our bus ticket. She was very friendly and stayed around until we were
done with all we would need to start our moving about the city. It was a great beginning to our trip and helped us tremendously.
Work Location: ERMC
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Date: 4/5/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: She was so great to us and my group of teenagers. She helped us get out metro cards and have very specific information of how to get
To which terminal to get on the bus, how to get a bus ticket. She went above and beyond to make our first subway ride from the airport a success!
Work Location: ERM
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Date: 04/05/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: She was very courteous and amicable. It’s not usual to find someone like her!
Work Location: ERMC
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Date: 04/05/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: She’s a high quality employee. She was very patient and friendly.
Work Location: ERMC
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Date: 4/4/22
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: We hope this gets to the appropriate party to praise the kindness of Izdehar Alghazali My boyfriend and I arrived in New York City around 10am
on Sunday February 20th, 2022. We are both from Buffalo and are not familiar with New York City or the public transportation system within the
City. Upon arriving at LaGuardia, we were trying to figure out the transportation system and asked a woman at customer service for help. We
could not have gotten more lucky to have met who we did. Izdehar not only helped us purchase a subway card, but she also helped us navigate
the airport, walking with us through the terminals to the bus stop and giving explicit directions on where to disembark the bus and the trains to
take. We could not be more thankful for the generosity and kindness that Izdehar showed us on Sunday.
My boyfriend and I both hope this message is relayed to her. Please know that her kindness had a positive impact on our weekend.
Work Location: ERMC
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Date: 4/4/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie went above and beyond! It was our first time flying with our baby and she helped us find our family and get situated. We
would have been lost without her- thank you!
Work Location: We soar higher
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Date: 4/4/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was extremely kind and helpful when asking questions about terminals, transportation to Manhattan and rental car locations. I really
appreciate having someone who is willing to answer any questions with patience. A huge thank you to her!
Work Location: ERMC
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Date: 4/4/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was great with helping me and
daughter navigate the metro for the first
time!
Work Location: Ermc
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Date: 4/4/22
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: We needed a pass and we needed to get on a subway and this woman helped us a lot.
Work Location: ERMC
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Date: 4/4/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: She did perfect job and Helped me so Much
I was struggling going to JFK Airport from LGA
and she find my help me find a shuttle and made a reservation.
Even though the shuttle got canceled but she help me afterward too.
I had amazing service from her
Work Location: ERMC
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Date: 4/4/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene went above and beyond to help us! We had a couple hours before boarding and she provided my mother with a chair so that
she could be comfortable while we waited.
Work Location: ERMC
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Date: 4/4/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Mr Noel helped me with finding a train track with excellent service.
Work Location: ERMC
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Date: 4/4/22
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: When I arrived from Canada, at LaGuardia Terminal B, I quickly discovered, that both my
ATM card and my Visa card, did not work in the US. I needed to get out to Far Rockaway,
ASAP, as it was my son's engagement party. When I asked Rosita if there were any other
ATM machines that might work with my cards, she suggested that I go to Chase Bank to
enquire. But that required a bus ticket, which I could not purchase, as my cards were not
working. When Rosita realized my situation, she immediately went to get her own wallet,
and proceeded to buy me a bus ticket! I was so touched that she did that for me! I had
always heard that La Guardia was not a "friendly airport". But this was the nicest thing
that ever happened to me at an airport! My airport in Canada, is FAR more unfriendly than
La Guardia.
Rosita was really my guardian angel that day. I will always remember her kindness.
Work Location: ERMC-UNIFI
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Date: 4/4/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene helped me figure out which bus and connecting train I needed to get to my hotel. She stayed around until the bus came to
make sure I knew where I was going. So helpful - thanks, Darlene!
Work Location: ERMC
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Date: 4/4/22
Employee: Jenell Mckenzie
Airport: JFK International Airport
Experience: Exceptional service by Jenell. She went above and beyond. Helped us finding a hotel and a taxi.
Work Location: ERMC
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Date: 4/4/22
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar was super helpful from the start. She stepped in to help when I looked a bit lost without me needing to ask. She provided
details instructions to get to the Q70 train and also gave me the tools I needed to update my SIM card going above and beyond.
Work Location: ERMC
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Date: 4/4/22
Employee: Charles Offinger
Airport: JFK International Airport
Experience: I was coming off a flight looking for where to catch my taxi and had to stop and ask
Charles for help. He was very helpful and super friendly to talk to, giving me a good end
to a long travel day.
Work Location: ERMC
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Date: 4/4/2022
Employee: Nilda mercado
Airport: Newark Liberty International Airport
Experience: Amazing service!
Work Location: Ermc
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Date: 04/04/2022
Employee: Berkeley Smith
Airport: Newark Liberty International Airport
Experience: My husband and I have been calling the airport for two days, to find out information about a dog in cargo, from Portugal. All we wanted
to know is what is the protocol for the pick up. We were hung up on or transferred and never got an answer. Tonight, Berkeley Smith
answered and he was phenomenal! He spoke with intelligence, was calm and so happy to help us. He has superior communication
skills and needs to be recognized for his unquestionable integrity! He should train the entire staff. He took his time and was very
caring. He got the job done and was personable as well! At fifty and having many dealings with the airport, he was by far the best
person I ever dealt with. Please let him know that he is outstanding and we appreciate his work ethic. I wish he had his own line, we
would call him for everything. He had a great sense of humor as well and was so professional. When he answered the phone he was
extremely polite. His customer service is superb!
Work Location: ERMC
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Date: 04/04/2022
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: Rosita Nillaga helped me and my family to get out the airport and use ground transportation
She is very knowledgeable.
Work Location: ERMC
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Date: 4/4/22
Employee: Nadia Augustus
Airport: LaGuardia Airport
Experience: My husband and I travelled to Florida on 3-28-2022. When we got to our connecting
station we realized we left our I-pad in TSA Screening. We filled out all the appropriate
forms for Lost and Found and kept track of the I pad on our phone. When we returned to
LaGuardia we found that Lost and Found was closed. My husband went back to LaGuardia TSA
Lost and Found on Monday, 4-04-22 and was greeted by Nadia Augustus. She went through the
many devices and security checks with my husband for our iPad. She was calm, courteous,
professional…in short, super nice and competent. We felt it was important to let you know
of her outstanding work ethic. Thank you, Sue and Bob Blozzon
Work Location: TSA
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Date: 04/04/2022
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Bertha took her time to help me print a boarding pass on the machine kiosk, while I was
running late to make it to my Amtrak train. I had luggage with me and she had the
patience and help me pass the gate so I can go to my track and take my train.
Work Location: ERMC
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Date: 04/04/2022
Employee: Carol Downing
Airport: LaGuardia Airport
Experience: Before boarding AA Flight flight 4590 for ILM on Monday morning I stupidly left my carry on laptop bag at a seating area located some
distance from Gate 24 and didn’t realize I’d done so until almost 2 hours later after landing. Then I received a voicemail message
shortly after landing saying it had been found and would be delivered to “baggage services” but not saying which airline’s baggage
services. The number from which the message came wouldn’t accept a return so I contacted Carol’s group and Carol answered. She
immediately began helping — giving me the correct (unpublished) phone number and then following up when there was no answer to
my repeated calls, and after I struck out with AA she figured out that the number from which the voicemail came appeared to be a
United phone number she helped me contact their baggage services. Still no luck. Over the next day Carol continued to stay in touch
with me, giving me still other suggestions— calling the Police line, calli
Work Location: ERMC
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Date: 4/3/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: La Sra. Mercado nos proveyó un servicio muy profesional. Es muy amable y es un asset para su compañía, gracias
Mrs. Mercado provided us with a very professional service. He is very kind and is an asset for his company, thank you
Work Location: ERMC
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Date: 04/03/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Ms. Nilda Mercado Has a very professional way to treat passengers. I approaching to her twice with different questions and she
was willing to answer every question in a professional manner. Ms. Mercado is a star for your company. Keep your outstanding job.
Work Location: ERMC
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Date: 04/03/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: This good lady helped me get the
most inexpensive way to get to
Elmont NY. It would have cost a
great deal to take a taxi or Uber
Work Location: ERMC
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Date: 04/03/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha Walker was very kind and helpful in changing our tickets.
Work Location: ERMC
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Date: 04/03/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I so much appreciate all the good
customer care I received from Ms.
Alghazali, she assisted me with
downloading and using uber to
request service from them. I felt
special when she spent time
helping me.
Work Location: Ermc
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Date: 04/03/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: With the appearance of LaGuardia
Airport you wouldn't expect to get
any type of service from the
personal. Alghazali proved me
wrong she did a good job providing
me indivualized customer service.
This compensates for the poor
appearance and lengthy walk that I
was forced to endure. I'm glad
there are the good representatives
like Ms Alghazali and her
colleagues there who made a
differnce to us passengers
Work Location: ERMC
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Date: 04/03/2022
Employee: Officer Maccioli
Airport: JFK International Airport
Experience: I didn’t realize I had left my phone sitting on a side counter at Starbucks this morning. After a 24-hour delay in travel due to a canceled flight
yesterday, we were finally on our way to USVI. Just prior to boarding our plane, the gate agent announce my name and said to approach the
podium for a lost item. I had NO IDEA that I had lost my phone (that had my boarding pass, QR code to enter the USVI and the rest of my LIFE on
it as well!! When they gave it to me, I discovered that the officer had reached out to a family group text, but no one in the family had noticed.
THANK YOU, Officer Maccioli, for going the extra mile to figure out my name, which flight I was on, and getting my phone to me all within 30
minutes prior to boarding my flight. #myhero!!
Work Location: Police Department
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Date: 04/03/2022
Employee: Ray Morales
Airport: LaGuardia Airport
Experience: Mr. Morales was there just when I needed help! He was thoughtful, wise, concerned, and so helpful.
I appreciated his help immensely, he’s an absolute credit to your company!
Work Location: ERMC
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Date: 04/03/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: She was very friendly,understanding and helpful to my wife in getting her to where she needed to be.
Work Location: Ermc
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Date: 04/03/2022
Employee: Pratima Pharsi
Airport: JFK International Airport
Experience: My flight was cancelled and JetBlue
terminal was a total chaos. Ms Pratima
assisted me in getting rebooking
information, my luggage and a hotel. What
started out as an insane day was quickly
put at ease by this wonderful soul.
Work Location: ERMC
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Date: 4/3/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Was very nice and helpful
Work Location: Ermc
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Date: 04/03/2022
Employee: Ferrell Atik
Airport: LaGuardia Airport
Experience: I was diverted to LaGuardia airport, and I was trying to get a hotel. I dropped my phone and it broke.I had no room and no way to get a
hold of anybody. Feriel not only borrowed me her phone, but she walked me too the shuttle pickup area. She refused to take a tip.What
a sweet and wonderful woman.I would like to tell her that her kindness was extremely appreciated. Vern Hammarsten
Work Location: ERMC
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Date: 04/03/2022
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: I arrived from Spain at this terminal and encounter
ysvania with a great smile that I could see through the
expression of her eyes even with her mask on, I asked her
some questions about transportation and hotels which she
correctly answered all of them. Great work ysvania.
Work Location: ERMC
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Date: 4/3/22
Employee: Michael Carey
Airport: JFK International Airport
Experience: We arrived in New York in the afternoon ( party of four) and were awaiting a transfer which did not arrive at arranged time.we were unable to
contact the transportation service with our phones.Michael asked if he could help us and after we explained our situation he used his own phone
to contact the company arranging the taxi . We were going to arrange another taxi but Michael advised us immediately against this as there were
people hanging around the airport who presented themselves as a taxi driver when in fact they were not and have been steeling peoples
baggage etc. Michael showed us where to wait outside for the taxi and advised to not use any taxis in New York unless a verified taxi . We were
extremely grateful to Michael offering a tip for his help but he declined.Michael is a credit to your company
Work Location: ERMC
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Date: 4/2/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Good and delightful. Went above and beyond
Work Location: ERMC
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Date: 04/02/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar is very helpful, I needed helping finding my ride which was waiting for me
in terminal D. I'm glad she was there to offer me help otherwise I would've been
stuck here waiting.
Work Location: ermc
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Date: 04/02/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: What a warm welcome home my family and I received
from Ms. Alghazali. After flying for so long it was
a treat being greeted by this wonderful lady.
Work Location: ERMC
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Date: 04/02/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: She helped me navigate the Amtrak ticket machine and made sure I got credit for a ticket id already paid for but needed to modify.
Work Location: ERMC
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Date: 04/02/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Thanks to Alghazali whose hard
work and efforts helped me find my
bags. It made no sense for me to
arrive in terminal C and my bags
arriving in terminal D. I
appreciate all her good customer
care, but really hated having to
walk for so long to get my bags.
Work Location: ERMC
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Date: 04/02/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Today was my first time trying to navigate ground transport and the subway system by myself. I was very fortunate to connect
with Izdehar Alghazali who not only helped me purchase a metro card but also found what route I needed to take to arrive at my
destination. She was extremely patient and helpful, as well as protective. She even placed my baggage on the bus for me when
she saw that I was struggling. I couldn’t have had a more kind (and comforting) welcome to NY. I am very appreciative of her
service!
Work Location: ERMC
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Date: 04/02/2022
Employee: Eloisa Tacuri
Airport: LaGuardia Airport
Experience: Encontrei Eloísa no segundo piso terminal B, logo viemos no terceiro piso atrás do passaporte da minha mulher que eu perdi na praça
de alimentação, passamos tsa para buscar os papéis! Gracias Eloísa tacuri
I found Eloísa on the second floor of terminal B, then we came to the third floor behind my wife's passport that I lost in the square
of food, we passed tsa to get the papers! Thanks Eloísa Tacuri
Work Location: Ermc
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Date: 4/2/2022
Employee: Eloisa Tacuri
Airport: LaGuardia Airport
Experience: very kindness
Work Location: ERMC
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Date: 4/2/22
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Last night we landed at JFK
airport after a long flight. Having some questions we’ve approached one of your
Employees - Janie Westfield (ERMC AVIATION at terminal 7 JFK). I’m writing to thank you
for the great work of Janie! Janie was very kind and welcoming! She helped us with our
questions
about NYC. Please pass our gratitude to Janie :)
Kind regards
Piotr Springer
Work Location: ERMC
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Date: 04/02/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: PERFECT EXPERIENCE WITH LUIS!
Work Location: ABM Shuttle Bus
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Date: 04/02/2022
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: Elisavet was excellent and extremely helpful, she explained everything so clear and she made our airtrain trip from EWR to penn station
much easier.
Work Location: ERMC
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Date: 04/02/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Janie was exemplary in her services. Janie was so kind to help several of us who were stranded in the city for the night due to flights
being cancelled throughout Florida. None of us were from New York and had no idea where to find a place to stay for the night. It was
me and two other ladies, from different flights and each of us alone. Not only did Janie find us a safe hotel to stay at, but she cheered
us up and made sure we were ok. I am a person with disabilities, and did not know if I could get to the hotel shuttle. She made sure
that I could.
I will never forget Janie, her kindness, dedication and sense of humor. And with Janie, we four bonded and created friendships that are
unforgettable. Delta Delta Delta, the Delta sorority girls, and now friends forever!! Thank you, Janie, there should be more people like
you in this world! Love ya, lady!!
Work Location: ERMC
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Date: 4/1/22
Employee: Mirwais Ferozi
Airport: LaGuardia Airport
Experience: He was very helpful and nice.
Work Location: ABM Parking
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Date: 4/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was so patient with me. She was very clear with her directions
Work Location: Ermc
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Date: 04/01/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: A very helpful and sweet customer service care representative is the way I would describe
Mrs Alghazali. She was very thoughtful and displayed genuine concern for passengers
needs.
Work Location: ERMC
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Date: 04/01/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I really appreciate all efforts made by Alghazali to help make my way to my car service
driver, it was a very long walk. I'm glad she was there to lend a hand
Work Location: ERMC
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Date: 04/01/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar Alghazali Helped us in locate our baggage arrival and because we had to wait for two hours she provided us chairs and good
information on where to get food.
In this chaotic day was a relief to find a very nice and helpful lady.
Elena
Work Location: ERMC
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Date: 04/01/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was very polite and extremely helpful. She quickly ensured that I got the proper ticket to train into Manhattan , and made sure I
got my military discount. A true pleasure to be greeted and assisted so professionally.
Work Location: ERMC
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Date: 04/01/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Janie was super friendly and very helpful, giving me great advice about transport and where to eat and get around the airport.
Remembered me twice and came over both times. Made my day much better!
Work Location: ERMC Aviation
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Date: 04/01/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful in helping us navigate our trip from La Guardia Terminal B to Midtown Manhattan by public transport bus-
subway. She advised in the best fares to choose and where to get Metrocard from and assisted us all the way. It was a welcoming
experience to New York. She showed a lot of care and enthusiasm in the manner she worked. Excellent service!
Work Location: ERMC
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Date: 04/01/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Last night we landed at JFK airport after a long flight. Having some questions we’ve approached one of your Employees - Janie
Westfield (ERMC AVIATION at terminal 7 JFK). I’m writing to thank you for the great work of Janie! Janie was very kind and welcoming!
She helped us with our questions about NYC. Please pass our gratitude to Janie :)
Work Location: ERMC AVIATION
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Date: 4/1/2022
Employee: Amarjit Kaur
Airport: LaGuardia Airport
Experience: Excelent service....
Work Location: ERMC
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Date: 04/01/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: We were trying to find out what was the best way to get to New Jersey to our hotel. She asked us if she could be of service, very nice
and patient with us. I don’t know if I am spelling her name right and I hope you will know whom I am talking about. She walked us out and pointed the way to C terminal.
Work Location: Ahazaly
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Date: 04/01/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Thank you so much to Auguste Noel for his help.
Auguste is a very kindly person, very helpful and very professional.
Arriving in Newark for the first time, and trying to get a train to Manhattan was very easy with him
Work Location: ERMC
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Date: 04/01/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie saw immediately that I needed assistance. She greeted me, showed me how to buy a metro and bus ticket, and gave me
clear directions. She was very friendly and helpful. What wonderful service from her and from this airport.
Work Location: LaGuardia
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Date: 4/1/22
Employee: Michael Carey
Airport: JFK International Airport
Experience: Hi,
I arrived into JFK last night with my teenage daughter and my booked pick-up didn’t
arrive, my phone wasn’t working properly and I was anxious, nervous and very upset.
Michael calmed me down, let me use his phone to call the transfer company, he then kept
an eye on us while we waited for them to arrive to make sure we were safe and got
collected.
I would like him to be recognised for going above and beyond. He was so kind and caring
and helped me during what was a worrying time.
Thanks
Carly Baker
Work Location: ERMC
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Date: 4/1/22
Employee: Gretta Fernandez
Airport: LaGuardia Airport
Experience: Ms. Gretta has been and continues to be a great asset in assisting everyone, daily.
i am proud to have her by my side.
Work Location: ABM Parking Services
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Date: 4/1/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Ms Hunter saw my wife and I "studying" the mass transit ticket machine and gave us the support we
needed to navigate the process. She then saw us outside, once again "studying" the next step in
the process (which she had already explained to us) and came outside to help walk us through the
necessary procedures. She very cheerfully and patiently explained the process again, answered our
questions and could not have been more professional and more personable. Thank you, Darlene.
Work Location: ERMC
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Date: 4/1/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: needed direvtions to lincoln tunnel by car Ms. hunter didn't known them but said she would find
someonen who did told me to wait and came back with someone who did went out of her way for me
greatly appreciated
Work Location: airport
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Date: 04/01/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: I needed help finding the correct airline shuttle and Venessa was kind enough to show me where to
go and provided the best tips on how to get to my desitination.
Work Location: ERMC
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Date: 4/1/22
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa helped us to take the best route to Manhattan, took the time to explain what we
were going to do, and even gave us recommendations to buy the metrocard with cash in
terminal C. We did everything she told us and it was the best route. He was very kind
and patient. My family and I are very grateful to you. Thank you very much.
Work Location: ERMC
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Date: 4/1/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie is an exceptional human being. She walked me to the metrocard kiosk and helped me and
my 2 sons purchased a metrocard. Then walked me to where exactly I needed to wait for the shuttle
bus I needed to get on. First time that we landed in La Guardia Airport. 2 thumbs up, amazing
customer service. Keep up the great work. Definitely will use this airport again.
Work Location: ERMC
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Date: 4/1/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was very helpful to me and my wife by guiding us through the process for using NJ Transit. He help us with the purchase of tickets and which train to take - it was local. He also helped us with the senior pricing. Auguste was courteous and friendly - watched him interact with others who needed assistance. Thanks!
Work Location: ERMC
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Date: 04/01/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie is such a sweetheart and she was so patient and so kind with me the construction is tough at the airport so it adds a lot of
work to her because people are trying to navigate where they get their Uber and she was super helpful in telling me how to catch the
bus to get to 125th St. she was awesome give her a raise!
Work Location: ERMC
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Date: 3/31/22
Employee: Patricia Chamblee
Airport: LaGuardia Airport
Experience: I had left my lights on in my car parked in the Terminal B lot in lane 309 and I found
myself stuck out in 26-degree cold without any assistance. I am from Georgia, and so it
was particularly alarming, wearing only a thin jacket. Patricia arrived in no-time to
jump start my car!! Her good humor and reassurance really brightened my day after two
connecting flights, having woken up at 4am to return to New York. A negative experience
quickly became a positive one because of Patricia's kindness and promptness. I was soon
out of the cold and was able to return home on schedule. She has my sincerest "thanks"
and this feedback form can only provide a small acclamation for how truly grateful I am
for her assistance and professionalism.
Work Location: ABM Parking
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Date: 3/31/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I accidentally brought a non-permitted item with me to the airport, and Syeda was so kind and helped me with what to do and told me about
mailing items back home. She was very patient and took the time to understand me thoroughly yet quickly which I appreciated because I was
running a bit behind for my flight. Good customer service always makes me smile :)
Work Location: ERMC
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Date: 3/31/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: He was very helpful to explain us how to take the bus to the city, how the metrocard system works
and assisted us in handling the metrocard ticket machine. Thank you very much for your help!
Work Location: ERMC AVIATION
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Date: 3/31/22
Employee: Kalliope Mihalatos
Airport: Newark Liberty International Airport
Experience: I Lost my cellphone at the airport and
Kalliope helped me the more she could. Thanks
to her, i find my phone at the police station
! Very good service from this employee !
Work Location: Ermc
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Date: 3/31/22
Employee: Tommaso Rossi
Airport: JFK International Airport
Experience: Fabulous communicator, very effective problem solver, with 20 travelers coming at him at
a time. I was impressed with his demeanor, friendly approach, and his ability to help so
many stressed-out passengers at the same time, getting everyone where they needed to be,
with an extra dose of calmness and reassuring energy.
Definitely a keeper, promote!!
Work Location: Travelers Aid
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Date: NA
Employee: Kimina Johnson
Airport: LaGuardia Airport
Experience: had a dead battery and called for assistance, Ms. Johnson arrived within minutes and got our car started. She was kind and professional.
Work Location: ABM Parking Services
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Date: 03/31/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: If it weren't for Ms. Alghazali I would
have missed my flight to Ft. Lauderdale on
Spirit. I was in the completely wrong
terminal. I'm so grateful she was able to
help.
Work Location: ERMC
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Date: 03/31/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: All customer service provided by
Izdehar was do so in a very
special way. She made me feel like
I was special answered every
question and concern I had all I
want is for her superiors to know
she does her job very
professionally.
Work Location: ERMC
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Date: 03/31/2022
Employee: Rico Soriano
Airport: Newark Liberty International Airport
Experience: My friend and I are truly thankful for Rico. He helped us retrieve bags that came 6 hours ahead of us. While the airline (JetBlue) company was
sending us on a wild goose chase, refusing to simply communicate with each other, RICO had other plans. He found our bags, flagged them to
stay put, and made sure we received them without any additional hassle. He even traveled up and down between floors to give us updates. God
bless him. Hoping to run into more like him throughout the rest of my travels.
Work Location: ERMC
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Date: 03/31/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I had to share my experience about
the remarkable customer care I
received from this very wonderful
lady. She was amazing kept
checking up on me making sure I
was okay. I was so impressed with
her that I had to share this with
everyone.
Work Location: ERMC
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Date: 03/31/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: My experience at LaGuardia Airport
today would have been a complete
wash out. There was so much
confusion and frustration amongst
most passengers, including for
myself.That was until Ms.
Alghazali came by. She quickly
added a little of much need humor,
which had su her a positive impact
on everyone I including myself.
She was such a pleasure.
Work Location: Ermc
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Date: 03/31/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: She was simply amazing! Recognizing we were having difficulty reaching the company we had engaged for round trip ground
transportation to the airport, she came right over and provided support. She was able to contact them which facilitated a prompt
response from them to pick us up.
We appreciate this level of customer service very much. Ms Reyes should be commended for her take charge customer focused
attitude!
Work Location: ERMC Aces
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Date: 03/31/2022
Employee: Izdehar Alghazal
Airport: LaGuardia Airport
Experience: She was very helpful and much appreciated the extra help!
Work Location: ERMC
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Date: 3/31/22
Employee: Izdehar Alahazali
Airport: LaGuardia Airport
Experience: She was awesome helping my family and I get to our destination from the ground transportation! Highly recommend
her for non locals trying to navigate around the chaos! Thank you!
Work Location: Ermc
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Date: 03/30/22
Employee: Venessa Tejada
Airport: LaGuardia Airport
Experience: Ms. Venessa was so friendly! She helped us connect with the shuttle service we had reserved, even when they weren’t answering, and also
helped us find the pick-up spot. It was so nice to meet a warm, helpful person in the midst of the airport hustle and bustle. She got our day off to a
great start!
Work Location: ERMC
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Date: 03/30/2022
Employee: Lorraine Smith
Airport: JFK International Airport
Experience: My husband and I arrived at JFK from Tampa at about 1:15 a.m. The plane was late by 4 hours. When
we went to get our car service ride he didn't show up. We didn't know what to do. We tried calling
up for a ride but it was no good. We were the last one at the terminal. My husband was in a
wheelchair. Along came Lorraine and asked if we needed help and of course we did. She took over
and told us what to do. She took us to the taxi stand which was way over on the other side of the
terminal. Lorraine went with us helping me push the wheelchair to the elevator, down one floor and
then walk all the way to the taxi stand. It was a long walk. I don't know what I would have done
if she wasn't there. Lorraine went above and beyond. You should reward her for her excellent
service. I can't thank her enough.
Work Location: ERMC
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Date: 03/30/2022
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: Elisavet Bololis was working at the mass transit purchase kiosks. While waiting for
coworkers to arrive, I observed her working for about 15 minutes. She was very
helpful and pleasant to all of the people she interaced with. When we had questions
about transit, she was very knowledgeable. She had a great outlook on helping
people, saying that everyone just needed to be treated with patience and kindness,
especially passengers, since travelling can be very stressful.
Work Location: ERMC
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Date: 03/30/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was so welcoming and friendly as I was headed to buy a Metrocard to take the M60 into NYC. I hadn't been in the city for a while and was traveling with a child, whom she reminded me would be free on NYC public transit (she even told me how my kid should duck under turnstiles for the subway). I really appreciated her help!
Work Location: ERMC Aces
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Date: 3/29/22
Employee: Elizabeth Gomez
Airport: LaGuardia Airport
Experience: Ms. Gomez was very helpful assisting me with my bags and a wheelchair bound person. She helped us get to a taxi by stopping traffic
which allowed us to cross over to the taxi area, helping me with our suitcases, and giving us priority taxi service by sending us to the
front of the line, and helping to put our luggage in the trunk of the taxi. I wanted to give her a monetary tip but she refused and asked
me to show my appreciation by nominating her. I hope she’s doing well and is continuing to provide great service.
Work Location: ERMC
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Date: 3/29/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa helped me navigate the terminal to meet a driver to retrieve a lost bag. She was very helpful.
Work Location: ERMC
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Date: 03/29/2022
Employee: Lesly Romero
Airport: Newark Liberty International Airport
Experience: Lesley spotted my bag with the help of Bertha Malasquez and Marie Auguste, which I had left on the air train. These 3 angels worked
together and prevented me from having a very bad end to my vacation. Give these girls a raise for there sharp eyes and wonderful
manner and customer service.
Work Location: Ermc
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Date: 03/29/2023
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda provided excellent service to me and my parents who were struggling to find transportation from the airport to our home. She made it very
clear what we had to do and even took the time to show it to us on our phones and repeat the steps so we couldn’t forget. We followed her
instructions and they worked!!
Work Location: ERMC
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Date: 3/29/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I just arrived on a lengthy, exhausting flight from Los Angeles to Newark, and was trying to connect from the Airtrain to the New Jersey
Transit train with service to New York Penn Station. I was immediately approached by Auguste, who greeted me and kindly asked how
he could be of assistance. In our exchange, he was patient, informative, attentive and helped me purchase a ticket for a train that was
due to arrive in a few minutes. Because of his help, I was able to catch the train on time - thereby making this leg of my journey the
easiest, and most pleasant. As I rushed down the escalator, I noticed Auguste approaching another traveler in an attempt to assist
them, proof that he offers exceptional service consistently. Thank you for your kindness Auguste!
Work Location: ERMC
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Date: 03/29/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste greeted us with a smile from ear to ear -even through the mask. He was super willing to help us and anyone around us
purchase tickets to the train. I really appreciate his sweet disposition and hospitality. What a great way to start our four days in New
York!!!
Work Location: ERMC
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Date: 3/29/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: syeda sharif was very helpful and courteous for us yesterday. we were looking for ground
transportation for our trip home from laguardia to central new jersey. uber & lyft fares were
outrageous and travel time was extremely long because of rush hour traffic. syeda explained the
MTA bus option, linking to a subway to Penn station, where we knew we could take a train home
easily. instead of costing $200+ and be sitting in traffic for 2+ hours, we spent $40 and were on
the move and enjoyed navigating the trip home, which was quite easy once we located the bus in
Termimal C, helped out greatly by syeda sharif's guidance. great job syeda, great job PANYNJ!!
Work Location: ermc
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Date: 03/29/2022
Employee: Andrea Toth
Airport: Newark Liberty International Airport
Experience: - I missed my train to go to Boston due to my plane getting in too late - I had already purchased my train ticket in advance but I now needed to
change it to get on a later train - I couldn’t get anyone from Amtrak to help me after trying for hours and that’s when Andrea came and helped me -
she went out of her way to make sure I was able to talk to someone from Amtrak to make the necessary changes for me to be able to get on the
next train- she was so kind and helpful - I will be forever grateful to Andrea for being my angel that day! Thank you!!!
Work Location: ERMC
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Date: 3/29/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: This was the first time we came USA, we were struggling to find transport from airport . This kind officer helped us a lot to find most suitable
method of transport for us. He is very friendly and supportive. His service was a warm welcome to us. Thanks Mr Noel for your invaluable support.
Work Location: ERMC
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Date: 03/29/2022
Employee: Anwar Muhammad
Airport: LaGuardia Airport
Experience: Anwar helped us find the shuttle to rental car location and gave us instructions on how to navigate through the airport. He was very
welcoming and friendly.
Work Location: ERMC
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Date: 03/29/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: We have an awesome experience with Mr. Filemon, very helpful and respectful employee, he’s happiness start our amazing experience
on the city since the airport, we’re so glad to know that still have good people like him in the world. Congratulations Mr. Filemon and
Ermc Aviation and NYC! Thanks for help!
Work Location: ERMC AVIATION
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Date: 3/29/22
Employee: Bertha Malasquez
Airport: I don't know
Experience: Lesley spotted my bag with the help of Bertha Malasquez and Marie Auguste, which I had
left on the air train. These 3 angels worked
together and prevented me from having a very bad end to my vacation. Give these girls a
raise for there sharp eyes and wonderful
manner and customer service.
Work Location: ERMC
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Date: 3/29/22
Employee: Marie Auguste
Airport: Newark Liberty International Airport
Experience: spotted my bag with the help of Bertha Malasquez and Marie Auguste, which I had
left on the air train. These 3 angels worked
together and prevented me from having a very bad end to my vacation. Give these girls a
raise for there sharp eyes and wonderful
manner and customer service.
Work Location: ERMC
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Date: 3/28/22
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Luis is an excellent driver and a really nice guy. We had a long day of travel with our young daughter and he got us to where we needed
to go quickly and safely. He should be recognized for his good work.
Work Location: ABM
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Date: 03/28/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Filemon was super friendly and very helpful! Thanks for taking the time to help me find a shuttle!
Work Location: ERMC
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Date: 03/28/2022
Employee: Bertha Maiasquez
Airport: Newark Liberty International Airport
Experience: The attendant gladly assisted us in purchasing our tickets to NY Penn Station. Then she came back with a bit more of very useful
advice. She was very friendly. She was happy to answer our questions.
Work Location: ERMC
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Date: 3/28/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Wow wow and wow
Darlen was just amazing
I was completely lost
I played to take public transportation because Uber was super expensive
But Darlene understand that by bus and metro after a long plane it will be not the best option for me and super long (first time )
She call the car service and give all the details to get a price after all it’s was really relief for me
Thank you Darlene
I’m the blond one that went to Flatbush , Brooklyn
I wish you a good health and the best for you
Tsivia
Work Location: Ermc
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Date: 3/28/22
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: That nice men help me and my Boyfriend to
find the way to go at the other airport.
He take time to be sure we understand who
to go. He came outside to be sure we take
the good bus. Very patient and carefull.
Thanks from two french from Québec. ??
Work Location: Ermc
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Date: 03/28/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was amazing guide. I was
struggling to find my flight and she
was very welcoming and helpful. I was
able to find my flight without any
trouble.
Work Location: Ermc
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Date: 03/28/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very nice and helpful. After a frustrating, long day of traveling it was refreshing to get answers to my questions so nicely.
Work Location: ERMC
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Date: 3/28/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was very patient and helpful in helping me figure out transportation from the airport to our hotel in Times Square. She gave
clear directions after looking up our hotel, didn't make me feel rushed as I made a note of her directions, and was very friendly. She
helped us greatly, in getting to our destination, which was super appreciated as the process of getting around the city can be
overwhelming.
Work Location: ERMC
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Date: 03/28/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: El señor K. Basant fue extraordinariamente amable con nuestra familia.
Tuvimos toda la ayuda para saber cómo llegar a nuestro hotel.
Mis agradecimientos infinitos para él.
Felicitaciones por su excelente trabajo.
Mr. K. Basant was extraordinarily kind to our family.
We had all the help to know how to get to our hotel.
My infinite thanks to him.
Work Location: ERMC Aviation
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Date: 03/28/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: The experience was so grateful and the service
was very pleasant :)
Work Location: LaGuardia
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Date: 03/28/2022
Employee: Amarjit Kaur
Airport: LaGuardia Airport
Experience: Amarjit was so nice and helpful! I met her when she was working at the taxi stand. She gave me the most simplest directions on how to
get to my destination in the city. I seriously appreciated it!
Work Location: Emrc
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Date: 3/28/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: My wife and I visited NYC for the first time and we wanted to take public transportation into mid
town Manhattan to avoid expensive taxis, Mr Basant took the time to show us how to get a metro
card he was so helpful and polite and patiently showed us how and where to get the bus. He was the
first person we interacted with in NY and he definitely set the tone for how helpful everyone was
in this beautiful city.
Work Location: ermc aviation
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Date: 03/27/2022
Employee: Elizabeth Gomez
Airport: LaGuardia Airport
Experience: Me ayudo a en contrar las maqu
He helped me find the maqu
Work Location: ERMC Aviation
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Date: 3/27/22
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: Ms. Lauriston made me feel so much less overwhelmed to get to my initial destination as a first time traveler to the city. She
approached me and asked if I needed help at just the perfect time. God bless you for helping us rookies find our way! I hope you are
recognized for your friendly helpful abilities.
Work Location: ERMC
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Date: 03/27/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I am grateful for all the help Alghazali gave me. With one phone call I was
able save $75 from my trip to EWR via uber. She got e a ride on ETS which
only cost me $50.I really thank her
Work Location: ERMC
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Date: 03/27/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I had a really great experience with this wonderful lady izdehar, she
escorted me to the Aglow to buy a metro card, and, she escorted me to the m60
bus. She showed me a good impression of NY's.
Work Location: ERMC
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Date: 03/27/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was very helpful when I needed assistance finding the city bus that takes me to the Bronx. She said very patient and shared her chair for
me to sit since I had a long wait
Work Location: Ermc
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Date: 03/27/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I want to thank you Izdehar
Alghazali for all your help. After
arriving at 10:45 in Terminal B, I
needed to get to Terminal D so I
could catch my 11:30 Delta
connection. She showed me where to
cat h the shuttle on 94 St. so
that I wouldn’t be late. She saved
the day I took her advice and did
she said needless to say I made to
Delta in record time
Work Location: ERMC
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Date: 03/27/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I had 3 luggage, and 2 personal
bags and by myself.
Auguste helped me from going
from the airtrain to terminal C
check in. Wonderful, cheerful
and helpful person.
Thanks so much Auguste!
Work Location: ERMC
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Date: 03/27/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Mr. Noel was very professional and friendly when he helped us to get to elevators to find the Air
Train and for the parking garage. He guaranteed that we found our way by meeting up with us and
providing further guidance. He has a positive presence that is welcomed at a place such as an
airport.
Work Location: ERMC
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Date: 3/27/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Just arrived at LGA and was a bit lost
Darlene was of great help and really saved me
Such a warm welcome to NYC
Work Location: ERMC
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Date: 3/27/22
Employee: Deon Hibbert
Airport: LaGuardia Airport
Experience: I could not have succeeded without Deon Hibbert.
I was picking up my daughter and her baby from a Delta flight. I have never ever had to
do that on my own.I pulled into garage seeing “handicapped” only , thinking that further in,(like in a shopping mall) there would be regular parking on same floor, battery going.When politely approached by a supervisor (Miss Hibbert) I was asked for my handicapped permit and then it happened; I started crying. If you knew that is the opposite of who I am, a powerful executive.
I had a panic attack and when I heard her voice and saw her face I was starting to be able to listen.
Deon Hibbert displayed such kindness to me that I will never forget it. She joked with me and when I started to calm down, we talked about our families. She waited with me until I had daughter and baby in hand. Introductions all around.SHE hugged ME when it was time to leave and I returned the embrace with sincerity. I look forward to paying it forward to someone else who
Work Location: ABM Parking
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Date: 03/27/2022
Employee: Cathy McKenzie
Airport: JFK International Airport
Experience: Leaving my bag in a taxi that contained passport, house keys, PC, IDs, etc., unraveled me and left
me in a state of disbelief. Without a cab ID or driver info, and with no progress calling just
about everywhere, I headed back to JFK, term 4, in a desperate attempt to find and retrieve it.
Cathy McKenzie allowed me to search her lot and made loudspeaker announcements to bring attention
to my plight. While my bag was discovered by another passenger, and the driver left me a note at
my home which eventually resulted in my getting back my bag...intact I might add. It was Cathy and
her positivity and suggestions that kept me hopeful and with less despair. Dare I say ... Cathy
was "Easy like Sunday morning." THANK YOU VERY MUCH!
Work Location: ABM Taxi
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Date: 3/26/22
Employee: Olufunke Osaigbovo
Airport: Newark Liberty International Airport
Experience: I was lost in the airtrain circuit looking for a connection when Mrs. Olufunke helped me with a
big smile and total attention. I really appreciate that and hope all passengers can one day
receive the same support I had.
Thank you very much!!
Regards,
Ricardo
Work Location: ERMC
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Date: 03/26/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: excellent customer care provided by miss Alghazali
soon as we met her both friendly, informative and helpful
good person to meet
Work Location: ERMC
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Date: 03/26/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I observed Izdehar go above and
beyond her call of duty feverishly
trying to help a family that lost
their documents. Even after
helping me she continued assuring
that family their documents would
be found.
Work Location: ERMC
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Date: 03/26/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: We missed our flight on Spirit airlines this morning, we
were searching for our bags and couldn't find them. Then
Izdehar came to help us she searched and found out our
bags were actually interminal A, I'm glad she was there
to help us.
Work Location: ERMC
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Date: 03/26/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Arriving at this airport was ok, until I came to get
Uber, it was really bad due to all that excess walking,
so much, passengers are not too happy doing after a long
flight. Seeing izdehar and having her help me to get to
Uber was the only bright light of the day. She also
helped to alleviate my stress.
Work Location: ermc
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Date: 03/26/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: I had a car which was in the green lot, locked, with alarm going off. The fob wouldn’t work. I had no physical key. I returned to the
terminal planning to ask for how I could get a tow truck to come open the car. I was very tired, and upset and frustrated. Janie noticed
me walking looking for help, calmly spoke to me to understand my issue … and fixed it!!! She explained the fib had a physical key inside
it. She was so pleasant to me as a person through the whole ordeal and I appreciate her helping me!!
Work Location: ERMC Aviation
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Date: 03/25/2022
Employee: Kalliope Mihalatos
Airport: Newark Liberty International Airport
Experience: I would like to nominate Red Coat Kalliope for an excellent service award. Upon our arrival from an international flight, I lost a small travel bag
near passport control. This item contained my wedding band and engagement ring, along with another ring of sentimental value and a few other
miscellaneous items. Unfortunately, I did not realize it was lost until I was through security and under the circumstances, I thought I would never
see, or wear, my precious rings again. This summer will be my 30th wedding anniversary and I was completely distraught. I received excellent
customer service and assistance from the TSA crew but they were unable to contact the CBP crew. Fortunately my husband was able to make a
contact and to my immense relief, my travel bag had been turned in and all of my items were enclosed! Without Red Coat Kalliope’s superior
integrity and discovery, I would not be wearing my rings right now. She found my item, turned it in, and kept it safe.
Work Location: INS
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Date: 3/25/2022
Employee: John Blum
Airport: Newark Liberty International Airport
Experience: John the bartender was absolutely phenomenal at Unusual Times. He made the celebration of my newly
released memoir totally memorable! Please appreciate him and keep him on your team!
Work Location: HMS HOST Unusual Times
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Date: 03/25/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I suffer epilepsy and I was glad
miss Izdehar offered to take me to
the Uber pick-up area. I was
impressed with the concern she
showed me, it made me feel safe,
especially walking through that
dark walkway to get to uber.
Work Location: ERMC
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Date: 03/25/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Thank Alghazali for all your help
in getting us to the right
location despite the ongoing co
structure here at the airport.
Keep up the good work.
Work Location: Ermc
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Date: 03/25/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I haven't been here in a long time
but the ongoing construction
hasn't changed. I was however
impressed with the way Miss
Alghazali was able to handle the
crowd control giving to self to
many people simultaneously,
including myself.
Work Location: ERMC
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Date: 03/25/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I was very happy to see Izdehar who welcomed me to
Laguardia airport. She made me feel comfortable when she
approached me, I did appear somewhat confused on where to
go due to the construction. She helped alleviate my
concerns and helped me to Uber to be picked up. Her
concern was very genuine
Work Location: ERMC
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Date: 03/25/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: izdehar was a very big help to me , I just had back
surgery and was left by the wheelchair agent. It was
izdehar who came and allowed me to hold onto her I order
to meet my daughter in passenger pick-up 4
Work Location: ermc
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Date: 03/25/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar has a great approachable personality. As soon as
she saw me looking confused about where to go she
approached me immediately and came to help. I couldn't
find my bag at this terminal it turned out my bag landed
in terminal C. I'm glad I ran into her for the excellent
customer service I received.
Work Location: ERMC
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Date: 3/25/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was of great help. She pointed us in
the right direction and was very friendly
Work Location: ERMC
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Date: 03/25/2022
Employee: Elizabeth Perry
Airport: JFK International Airport
Experience: I was rushing for information and was stressed from my day of travel. This lovely person took the time to ask pertinent questions and
gave a quick and very effective solution. We made our international connection due to her quick thinking and knowledge of the airport.
She was also kind, friendly and professional. I am so grateful her small part in my travel day turned a bad situation into a happy and
successful resolution.
Work Location: ERMC
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Date: 3/25/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: The lady that we experienced helped us out greatly. As a lost family in the big airport of LaGuardia we had no idea where to go but
Syeda was our saving grace giving us in depth directions.
Work Location: ERMC
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Date: 03/25/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: I have not been to this airport for years, and was lost and trying to find my sister who was flying in at a different airline. I was trying to
find how to reach her baggage pick up. Vanessa was extremely helpful, very detailed and helping me get to where I needed to be, and
give many tips as to the best way to reach my destination. And she was exceptionally kind. She deserves a raise!
Work Location: ERMC
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Date: 03/25/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: I arrived in NY and my cellular service did not work. Janie Westfield helped me to call my daughter who was picking me up at the airport. We were
able to locate each other with Janie’s help. Thanks!
Work Location: ERMC AVIATION
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Date: 03/25/2022
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: Hi Dear
Good Evening
To whom it my concern i travel with my
wife and this beautiful young lady she did
a awesome job thank you for helped me in
the airport.
I much appreciated everything that you did
for me and my wife thank you
Work Location: ERMC
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Date: 03/25/2022
Employee: Dignamara Morel
Airport: JFK International Airport
Experience: I really want to thank Dignamara M. for all of her help! On Friday, March 25th, I took my
mother to JFK for an international Delta flight. I parked my car in terminal 4 and walked
with her to the departure floor. After leaving my mother and driving off, I realized I
left my wallet at home and returned to my mother, who handed me cash. However, as I tried
to pay for the parking session, I realized I was unable to use said cash and could only
use a card. I returned to the terminal once again for assistance. I walked by the welcome
center, which is where I encountered Dignamara, who was greeting everyone who walked by
and welcoming them to the terminal. She was my saving grace. When I asked her what I
could do, she took the time to explain the idea of the prepaid card and even walked with
me to the machine to make the purchase. I was so happy I was able to solve the problem so
quickly and have such a great customer service experience at JFK.
Work Location: ERMC Aviation
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Date: 03/25/2022
Employee: Komal Patel
Airport: Newark Liberty International Airport
Experience: She is very Helpful in selecting menu items. Amazing Girl!
Work Location: Dunkin'
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Date: 03/24/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: We had many bags, this great woman
helped us get organized and then
helped ys to get to our car
service that seemed to be a long
distance away from the terminal.
Her help was very much welcomed.
Work Location: ERMC
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Date: 3/24/22
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: Mr. Williams was most instrumental in assisting me with retrieving my luggage. When he
approached me and asked if he could help I'm sure he saw that "I'm not sure where to go"
look on my face. I explained to him I'd left my arrival terminal without picking up my
luggage from baggage claim and was trying to get back to the terminal. I also shared with
him I was given direction from baggage claims office but it didn't help. He said "come on
I'll take you to where you need to go" and sure enough he did! He got me back to the
terminal (baggage claims office), we retrieved my luggage, and he was gracious and kind
enough to transport it back to terminal C. He was such a gentleman - warm hearted,
professional, and patient. He refuse to accept any monetary "thank you", rather offered
his services at anytime I (we/family) we visited his city. He just made us feel valued
and special!
Work Location: ERMC
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Date: 03/24/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: She was very helpful when I needed assistance and very polite
Work Location: LaGuardia Airport
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Date: 03/24/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: My husband and I arrived early for
our Delta flight to Boston, we
quickly learned from Izdehar that
we were in the wrong airport. She
gave is directions which were easy
to follow and we made our way to
terminal D and made our flight.
She was very helpful.
Work Location: Ermc
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Date: 03/24/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I loved the way izdehar Alghazali
was able to give me and other
passengers individualized
attention without giving less than
100% to each of us. She was a very
lady, very well mannered. Two very
good traits to have when you want
to provide exceptional customer
care.
Work Location: ERMC
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Date: 03/24/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Arriving at an airport with continuous construction is
bad enough, having it closed off just made Arriving here
even worse. Thankfully miss Aghazali helped so much with
her much needed advice. This prevented me from more
confusion
Work Location: ERMC
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Date: 03/24/2022
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Very good service she help me with to find my parents, and other services. Nice service, very helpful.
Work Location: ERMC
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Date: 03/24/2022
Employee: Jesusita Melo
Airport: JFK International Airport
Experience: Tuve un problema con un conductor que nos tenía que recoger y la Señorita Jesusita Melo me ayudó muy amablemente, me prestó
incluso su teléfono para hacer llamadas y para contactar al conductor.
Muy buen servicio y amabilidad
I had a problem with a driver who had to pick us up and Miss Jesusita Melo helped me very kindly, she lent me
even your phone to make calls and to contact the driver.
Very good service and kindness
Work Location: Ermc
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Date: 3/23/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: I have never visited LaGuardia or NY, and she was so incredibly helpful, friendly, professional, and she was reliable. I was able to secure
transportation with her help!
Work Location: ERMC
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Date: 03/23/2022
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: I was having difficulty figuring out how to transfer from LGA to JFK. I asked for help
from Katerini Platellas - she was extremely helpful and polite. She took her time and
explained all the options to me, and even offered to walk me to the bus stop! What a nice
welcome in New York!
I wanted to recognize Katerini Platellas for going above and beyond in taking her time to
help me and for her general friendliness and professionalism.
Work Location: ERMC Aviation
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Date: 03/23/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda saw that I looked a bit lost so came up to me and asked how she could help. I was confused about OMNY pay and she helped
guide me. Thanks Syeda for your friendly service!
Work Location: ERMC
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Date: 03/23/2022
Employee: Noel Auguste
Airport: Newark Liberty International Airport
Experience: Noel was very helpful through my experience in the Liberty airport, I had a bad experience because of delayed flights all day. However
Noel had a very positive attitude and a bright smile and 2 am. Honestly he was the hi light of our day. Thank you Noel
Work Location: ERMC
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Date: 03/23/2022
Employee: Augusto Noel
Airport: Newark Liberty International Airport
Experience: Noel had the most positive attitude and was super helpful!
Work Location: ERMC
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Date: 03/23/2022
Employee: Georgete Martins
Airport: LaGuardia Airport
Experience: She saw me sitting on the ground and actually got me a chair! She was extremely nice and as I’ve been sitting here she has gone up to
every person that passed her asking if they need any help and had a smile on her face the whole time. I told her “ We need more people
like you in this world” and it’s true. It makes a huge difference especially after a long flight in a city that is unknown to me. Amazing
customer service.
Work Location: ERMC
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Date: 03/23/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Very nice as I was walking in she had asked me if I needed any help with anything and as every person had passed she smiled and
asked if anyone else needed help. She helped another woman get to the terminal and walked her in the right direction. Very polite and
very nice. It makes such a difference having people like this working here.
Work Location: ERMC Aces
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Date: 0/23/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda helped my partner and I with our luggage, helping us get to the Ride Sharing pick-up area.
She was very attentive, realizing we needed help. We had 2 bike bags, 2 carry-on bags, a weekender
bag, and a bookbag. Her helped was very useful and brightened our day. Thanks, Syeda!
Work Location: ERMC
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Date: 03/23/2022
Employee: Marcia Taylor
Airport: JFK International Airport
Experience: Marcia was the sweetest ever. After landing in JFK she assisted me to get to the train! She went above and beyond and deserves
recognition!!!
Work Location: ERMC
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Date: 03/23/2022
Employee: Katerina Platellas
Airport: LaGuardia Airport
Experience: I had no idea where I was or what I was doing, flying from WI to NY- I was ready for food and a cocktail. Katerina walked me to the exit
and outside, showed me the correct direction to go and offered me verbal support. Flying to somewhere completely out of my comfort
zone, she made me feel comfortable and safe and did NOT leave me scared or lost. Shout out to Katerini!!!!!
Work Location: ERMC AVIATION
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Date: 03/23/2022
Employee: Elizabeth Perry
Airport: JFK International Airport
Experience: Ms Perry was extremely helpful when I couldn’t make a call to the shuttle driver who had to pick me up. I was in a bit of a panic but Ms
Perry was there to save the day. She was very nice, lovely and helpful. Exactly what you want to find when you land in a strange
country. She deserves a lot of praise. Thank you! Laura
Work Location: ERML
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Date: 3/23/22
Employee: Arlett Villegas
Airport: Newark Liberty International Airport
Experience: She provided my family and I with exceptional service. She was professional, knowledgeable, and personable.
Work Location: United
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Date: 03/24/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I was given wrong info on where to
catch my flight, I was sent to
terminal C from D it was Miss
Izdehar that discovered I was to
board United in terminal B
Work Location: Ermc
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Date: 03/23/2022
Employee: Andrea Toth
Airport: Newark Liberty International Airport
Experience: Sometimes it's the little things that make all the difference. I want to thank Andrea for
a moment where she made my day feel significantly better after a very long and difficult
trip. I notice from other comments that several people have been touched by Andrea's
kindness and help. Keep up the good work, Andrea. It matters!
Work Location: ERMC
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Date: 03/23/2022
Employee: Anwar Muhammad
Airport: LaGuardia Airport
Experience: Mr. Anwar (badge # 038) was really helpful to me. I traveled to New York for first time and I didn’t know where to order Uber from and
Mr. Anwar was really helpful and he really helped me a lot.
Work Location: ERMC
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Date: 03/23/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: Ms. Lauriston was so helpful in telling us which bus would take us to the right subway station and
making sure we knew the prices of everything! We followed her directions and got exactly where we
needed to be!
Work Location: ERMC
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Date: 03/23/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: I landed at Terminal B and needed to get to Terminal D to meet up with my mother. Because LAG is
under construction, there is no easy way to get to Terminal D. This employee noticed me and took
the time to give me very detailed instructions on how to get there and repeated them to me to be
sure I understood clearly. Thank you so much!
Work Location: ERMC
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Date: 03/23/2022
Employee: Linesh Shah
Airport: Newark Liberty International Airport
Experience: We asked for Rental car and Gentlemen explained very well and also drop us upto AirTrain.
Work Location: Dunkin'
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Date: 03/22/2022
Employee: Elizabeth Gomez
Airport: LaGuardia Airport
Experience: Elizabeth went above and beyond to help. I was traveling alone with my 2.5 year old son. It was
raining, our flight was late and I wasn't aware of the extra long walk due to construction. I was
nearly in tears and, while many other airport employees actively ignored me, Elizabeth's kindness,
humanity, empathy, patience and professionalism shown through. I had a large duffle amongst other
luggage and she kindly - on her own volition - grabbed it and wheeled it for us while showing us
where the ride-share hub was. She was not actively looking for recognition but clearly has a big
heart. She said she could not accept money, which is an extension of her character and honesty.
She is the kind of employee that should not only be recognized but celebrated, coveted, protected
and incentivized. Thank you Elizabeth!
Work Location: ERMC Aviation
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Date: 3/22/2022
Employee: Terilynn Pringle
Airport: Newark Liberty International Airport
Experience: Server Terilynn 418814 Terilynn is killing it today. The restaurant is packed and she is holding
her own and making sure everyone is taken care of.
Work Location: HMS HOST
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Date: 03/22/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Excellent person and very helpful
Work Location: ERMC
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Date: 03/22/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I flew into NY (first time visitor) and she gave me great detailed directions on how to get to my hotel in Times Square
Work Location: ERMC
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Date: 3/22/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene helped my family when we arrived at the airport! Lost tourists from Florida… she was kind and friendly. Helped us get our metro
card and figure out how to get to our hotel! She was awesome!
Work Location: ERMC
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Date: 3/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was so helpful. Gave me perfect suggestion on how to use Punic bus and subway to get to union turnpike. Friendly. Helpful Thank
you, Syeda!
Work Location: Ermc
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Date: 3/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was extremely helpful !! She came up without asking and gave me great advices, how to go through the Terminal C. Thank you!!
Work Location: ERMC
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Date: 03/22/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Ms. Walker was outstanding as I had just come in from a flight in Terminal C and needed to get to Terminal A and she was more than
willing to answer my questions and was very, very helpful in guiding me to Terminal A and letting me know where to go once I got there.
Very appreciative of her willingness to assist me and not just stand there on the platform with no desire to help. Soooo. Much Kudos to
her..!
Work Location: Walker
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Date: 03/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful at the gate directing people and making sure we all get home safely! Thank you :)
Work Location: Ermc
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Date: 03/22/2022
Employee: Katerini Patellas
Airport: LaGuardia Airport
Experience: Katertini could see that I didn't know where I was going and stepped forward to offer assistance.
Once she realized where I was going, she helped me find the public transit route that was the
best. She explained how it worked to ride, to pay, and to transfer from bus to subway. Then she
walked me out to the bus stop to help me get started right. Thanks so much for starting my visit
to NYC with a friendly exchange!
Work Location: ERMC Aviation
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Date: 03/22/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I was picking up my daughter who is mentally challenged and was having trouble locating her this women was of great help my daughter had
misplaced her luggage which ended up in baggage claim which Darlene took me to and located her bags and then my daughter showed up she
definitely went out of her way for me
Work Location: Ermc
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Date: 03/22/2022
Employee: Ynthia Nzeh
Airport: Newark Liberty International Airport
Experience: I would personally like to Thank Ynthia Nzeh for her professionalism, dedication to duty, and
putting the customer first. Ynthia's personally escorted me on her break-time from the Air
Train Terminal(s) to the correct desk to ensure that my luggage was rechecked to its final
destination flight to Virginia.
A bit of background History: We had to disembark the arrival plane from Munich, take a bus to
terminal which was on the other side of the Airport, personally collect our luggage, buy a
cart, let dogs sniff our luggage, then transport it to customs for inspection, then look up our
connecting flight information, get through the second Customs check, while wearing a face mask
for approximately 10+ hours. Almost forgot there was a third customs check point prior to
getting to our connecting flight. Back to Ynithia...
Ynthia's professionalism clearly recognized that passengers were tired, stressed and exhausted.
Work Location: Newark Liberty Internation Airport
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Date: 03/22/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene could tell to look that we were having an issue she was willing to take the time for two
travelers that had no idea on how to use the Uber app and request an Uber only to help us find
that actually taking a taxi from the airport to times square was much less money. Took her time to
help us find the taxi stand and to take an interest in our situation and truly offer a solution .
. . such a kind and caring person . . .Darlene, thank you!
Work Location: ERMC
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Date: 03/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great service, very helpful, thanks Syeda Sharif
Work Location: ERMC
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Date: 03/21/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I ended up at LGA 3 hours earlier than the colleague that I was supposed to meet outside the terminal. With the construction there as no place on the check in level and I was looking for a place to sit and work until she arrived. Darlene saw me looking around, asked me if there was anything that I could do to help.
I told her what I needed and she found me an out of the way place to work and found a chair for me to sit in. It wasn't fancy, but it was exactly what I needed. She was a total godsend. As an employer, it's tough to get people to care about their job and reach out to help others. I think that you should be really happy to have Darlene on staff. She's a gem.
Work Location: ERMC
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Date: 03/21/2022
Employee: Antonio Marinas III
Airport: Newark Liberty International Airport
Experience: Antonio quickly coordinated retrieval of my suitcase that I forgot on Airtrain. He was very
helpful and courteous.
Work Location: Neward Liberty International Airport
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Date: 03/21/2022
Employee: Manuel Landi
Airport: LaGuardia Airport
Experience: I arrived at LGA on March21, 22 from Southwest Airlines at 12:15.
After arriving I was unable to locate my car and a wonderful person was kind enough to help me find it in TBA 301.
His name was Manuel Landi. His customer services was excellent.
Not only did he help me locate my car but he helped me when I was trying to check out with my Handicap Pass.
He is a very good person to have representing your company.
I just wanted to let you know and to say Thank you again for the wonderful customer service.
Work Location: ABM Parking Services
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Date: 3/21/22
Employee: Brenda Bwalya
Airport: LaGuardia Airport
Experience: I am writing to express my deep gratitude to one of your employees, Brenda Bwalya.
I was at the JetBlue terminal on 3/12 hoping to return to Florida. After hours of
waiting, many delays, the 7:40 flight to PBI was cancelled. I ran to the ticket counter
and was able to be rebooked . In addition the agent agreed to provide a Lift ride back
to Westchester county for me. He told me where to go and said that the driver would
contact me. After waiting in the freezing cold for over 30 mins, no car came. I went back
into the terminal where I came upon Brenda. She realized immediately how upset and
confused I was. She walked me back to the JetBlue counter, asking why I was not given a
voucher, for which the agent had no explanation . Finally, realizing I was not going to
get anywhere with the agent, I called my family and they drive back to pick me up.
Brenda stayed with me until my
son arrived.
I have traveled all over the world and have met many kind people. However, th
Work Location: ERMC
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Date: 3/21/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: We landed about 8:30 pm from a flight from Savannah, Georgia - had been a long day and our United flight had to land at Terminal A
instead of Terminal C - was very nice to have a very pleasant Mr Noel at the AirTrain location to be reassuring and be sure everyone got
on the right train. Appreciated his efforts. Just wanted to share my experience.
Work Location: Newark Liberty International Airport
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Date: 3/20/22
Employee: Brenda Bwalya
Airport: LaGuardia Airport
Experience: Brenda saw my family’s distress after my car service did not show up to drive me home after a long tiring trip, and without us having
to ask, she came right over to offer her assistance. She not only helped us order an Uber a new and confusing experience for us at the
airport, but went above and beyond to escort us right to the Uber waiting area. She did not just point and give directions. She led us
there to make sure we were okay, and refused a well deserved tip. I got home safe and sound and thankful to Brenda for her kindness
and patience.
Work Location: ERMC Aviation
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Date: 3/20/22
Employee: Michael Carey
Airport: JFK International Airport
Experience: I needed to get to another airport. He was extremely helpful and thanks to him I didn’t miss my flight.
Work Location: ERMC
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Date: 03/20/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Arriving at this beautiful
terminal was a very nice
experience it allowed me to meet
this wonderful lady who welcomed
me and every passenger she met her
positive attitude made me feel
very special.
Work Location: Ermc
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Date: 03/20/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: This employee helped me when I was very stressed. She was very kind and gave all the information I needed. She was great!
Work Location: ERMC
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Date: 03/20/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Upon arrival I discovered my bags
were missing, thanks to
Ms.Alghazali and all her efforts I
was able to fi d them. I was
really happy with the level of
customer support I received here
today.
Work Location: ERMC
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Date: 03/20/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I was waiting all morning for
access-a-ride but was in the wrong
area. Miss Izdehar approached me
to see if I needed help which I
really did. She spoke with my
daughter on my behalf and she
helped me upstairs to meet Uber. I
thought that was very nice of her.
Work Location: ERMC
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Date: 03/20/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Noel is exceptional at his job!
Work Location: ERMC
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Date: 3/20/22
Employee: Lettsann Boland
Airport: JFK International Airport
Experience: Lennann B (I think thats her spelling) was incredibly welcoming to us yesterday as we arrived in
from Ireland. Our phones wouldnt work to call our car service, so she dialled the number for us,
brought us to the place to wait, found the car and helped us in. She was so kind and helpful, we
really appreciated it!
Work Location: ERMC
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Date: 3/20/22
Employee: Lettsann Boland
Airport: JFK International Airport
Experience: Lettsann B (may have incorrect spelling) was most helpful as we got off our flight from Ireland. We
didnt have an international phone to call our car service, so she called him for us, brought us to
the correct area for waiting and then saw us safely into the car. She was incredibly welcoming.
Work Location: ERMC
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Date: 03/20/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: I was attempting to use the machine to buy a metro pass. Ms. Lauiston asked if I needed some
assistance. She provided helpful information and guidance in my decision and in carrying out the
use of the machine to purchase my metro pass. She then helped guide me to the right location to
get onto the correct bus that connected to the subway that I needed.
She was helpful, professional and friendly. A great combination!
Work Location: ER MC
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Date: 03/20/2022
Employee: Tanto Yendina
Airport: Newark Liberty International Airport
Experience: This young lady was extremely helpful with
assisting me with my 76 year old mother.
Tanto was attentive and professional.
Her customer service skills was beyond
exceptional. If most of your employees are
Tabto then you company is amazing.
I salute this young lady for expertise.
Please reward her for a great customer she
display with my mother and I.
Great Job Queen Tanto Yendina
Work Location: G2
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Date: 3/20/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda was so kind.. I was having to get an Uber/Lyft unexpectedly & had no idea what/how to go about it. I was a little anxious &
she calmly helped me get the apps downloaded & tell me where they would pick me up. She even helped me outside to make sure
I got in the correct car! I really wanted to just her!! She made a very tired old woman ease my mind! I can’t Thank her enough for
taking the time to help me as much as she did! We need a lot more sweet Nilda’s in our world & it would be a much better place!
Thank you for everything!!
Tonya
Work Location: Ermc
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Date: 3/20/22
Employee: Esmeralda Garcia
Airport: LaGuardia Airport
Experience: Officer Garcia was so incredibly helpful while performing extra screening on my
daughter's bottles on Sunday afternoon. She was patient while I attempted to organize our
bags and my daughter's stroller. She was so kind and also directed me to the correct
departing gate for our flight, as it had been changed by the airline. Traveling with a 5
month old is daunting and she made it so much easier. You need more officers like her!
Work Location: TSA
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Date: 03/20/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: She was eager to help. Told me detailed directions over and over until I understood. Very nice, patient.
Work Location: ERMC
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Date: 3/20/22
Employee: Calvin Holmes
Airport: LaGuardia Airport
Experience: Supervisory Officer Holmes of the TSA stationed at LaGuardia Airport in New York at
approximately 1100 am on Sunday, March 20 2022. Officer Holmes provided outstanding
instruction, direction and assistance to our family. We appreciated his prompt, efficient
and courteous assistance which allowed us to make our departing flight without increased
stress or anxiety. Excellent person, excellent professional. Please recognize Officer
Holmes in some formal capacity, as he is setting a great example for others at TSA. Thank
you very much. M. Salamon & Family.
Work Location: TSA
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Date: 03/20/2022
Employee: Anne Laurison
Airport: LaGuardia Airport
Experience: This employee went above and beyond to help me navigate the steps necessary to catch the bus to Manhattan. She even walked me
outside the terminal to the station where I needed to get a bus receipt. Just wonderful service really was the best start to my vacation
in NY. Thank you!
Work Location: ERMC
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Date: 03/20/2022
Employee: Brittany Mariano
Airport: Newark Liberty International Airport
Experience: We were lost at the Airport and we went to the wrong terminal for looking for Shuttle pickup. When
we got out of the AirTrain, She was there and she assisted and direct us to go to the right
terminal to get the Shuttle Pickup.
She was Brittany Mariano
Company - ERMC
Terminal or Location - P3
Thanks,
Muder
Work Location: ERMC
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Date: 03/19/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Luis was so amazing and watched our bags so we could get coffee. He made a bad experience into a great one!! Luis really stood out
to make LaGuardia a better place!!
Work Location: ABM Shuttle Bus
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Date: 03/19/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: It was bad enough having to deal
with the construction in the
airport, then we passengers with
special needs were forced to
endure the headaches of using the
escalators since the only elevator
wasn't working. I don't know what
I would have done if Izdehar
wasn't there to offer her help.
Thank you Izdehar your help was
very much needed
Work Location: ERMC
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Date: 03/19/2022
Employee: Nabeel Khan
Airport: LaGuardia Airport
Experience: He helped me get an Uber by talking to my son. He was very nice and helpful.
Work Location: ERMC
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Date: 03/19/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Thanks to Miss Alghazali for
helping my parents to bypass all
difficulties with their arrival at
this terminal al. She helped them
to get their bags and even helped
them to the passenger pick up
where I was waiting for them. We
are all grateful for all her
efforts.
Work Location: ERMC
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Date: 03/19/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar set the standards for
excellence in good customer care.
She displays much needed
compassion for people struggling
with small children and excess
luggage. I'm so glad she came to
help because I didn't realize how
much walking I would have been
forced to do with my kids and all
my bags.
Work Location: ERMC
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Date: 03/19/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I witnessed first hand how
proactive Izdehar Alghazali was
she helped me and so many
passengers through this terrible
phase of construction here at the
airport
She along with her colleagues work
so hard to maintain order their
work should be acknowledged and
rewarded.
Work Location: Ermc
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Date: 3/19/2022
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: I was bringing my friend, who is visually impaired, to EWR for her flight. Ms. Bololis was waiting when we got to Terminal B from the tram,
and offered her assistance. Rather than just giving directions, she accompanied us to the elevator, and throughout Terminal B until we
reached the appropriate airline desk. She also called ahead to let them know that we would be needing visual assistance. Ms. Bololis
spoke directly to my friend (which doesn't often happen - people usually try to only speak to me), and was respectful of her boundaries.
Thank you for such an excellent service experience.
Work Location: ERMC
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Date: 03/19/22
Employee: Kyna Napolitano
Airport: LaGuardia Airport
Experience: Kyna immediately offered help when she spotted me looking lost in the walkway by the construction area,She actually escorted me to where I
needed to go to meet an arriving friend.She alsogaveclear directions to the bus stop.
Kyna was approachable because of her amiable demeanor.She was so patient as she helped me navigate the maze at LGA.
Work Location: ERMC
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Date: 3/19/22
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: I arrived with American Airline the 19th
and had trouble with my flight. After not
many people being able to help me, Ysvania
came to my rescue. She was kind precise.,
she also made it easier for me after so
much problems. Great job ysvania.
Work Location: EMRC
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Date: 3/18/2022
Employee: John Blum
Airport: Newark Liberty International Airport
Experience: The restaurant was understaffed and John did an amazing job handling all the customers during the
rush while still maintaining his composure and warmth.
Work Location: HMS HOST Unusual Times
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Date: 3/18/2022
Employee: John Blum
Airport: Newark Liberty International Airport
Experience: John the bartender at Newark airport is just the realist. He made my delayed flight a good time.
Work Location: HMS HOST Unusual Times
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Date: 3/18/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was super helpful to me as I traveled with my two sons. She even provided us a with a face mask as we misplaced one for me
oldest son.
Work Location: ERMC
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Date: 3/18/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Alahazali I. approached me to help get my MetroCard - she was very helpful and even
directed me to the proper bus to finish up my trip! I could not recommend her more as a
customer service representative.
Work Location: ERMC
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Date: 03/18/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thank you Izdehar for working so
hard to help me find my lost bags
as well as for helping me connect
with my driver that has been
waiting for us for over an hour.
Work Location: ERMC
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Date: 03/18/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar's help was very much
appreciated. Her assistance in
locating out luggage was very much
needed. She went above and beyond
getting us the right assistance to
retrieve the luggage. It was good
after the extremely long delay
getting here.
Work Location: ERMC
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Date: 03/18/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Coming to NY was both exciting and
scary I didn't know what to
expect. I wanted to get to know NY
Ms.Alghazali recommended the best
way to see NY was going to be
public transportation. She said
you could learn more than taking
Uber or taxi's while in NY. She
convinced me it would be the best
way to experience everything NY
has to offer if I tried it all
first hand. I am glad I took her
advice. I already started feeling
like a true New Yorker.Great
advice.
Work Location: ERMC
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Date: 03/18/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Miss Alghazali is the right person
to go to for directions,
recommendations and just good
conversation. I recommend taking
ger advice, you really can't go
wrong g she is really good for
assistance.
Work Location: ERMC
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Date: 03/18/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I have to hand it to whomever
trained Ms. Izdehar because they
taught her very well how to help
passengers with whatever their
needs require. This lady worked
very hard to help me both find a
room at a local hotel and she
answered all my questions which
helped to alleviate all my
concerns. Good job.
Work Location: ERMC
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Date: 03/18/2022
Employee: Sihame Boufous
Airport: LaGuardia Airport
Experience: I approached Siham with my father-in-law who was using a wheelchair. The taxi line was long. She was very pleasant when I requested
assistance. Siham escorted us to the taxi area and we were soon picked up and on our way. Siham saved us time and trouble. Big thanks for her
professionalism and kindness.
Work Location: ERMC
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Date: 3/18/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda overheard me just outside the airport asking a delta employee what to do because I realized that I had accidentally left my phone
on the plane I was just on. He was attempting to tell me to call an 800 number but Ms. Sharif quickly intervened, grabbed me, and took
my child and I directly to the delta office and helped us urgently get help. She took action and not only did I get my phone back, but
they were SO fast. She could have walked past me and kept going but she took action and I am so grateful to her for caring and being
so extremely helpful. Ms. Sharif deserves a raise and a promotion. You have an excellent employee. Thank you, Syeda!!
Work Location: ERMC
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Date: 03/18/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: I was looking around at signs, Ms. Rosemarie Reyes approached me and asked if I needed help. I
asked her my question. She took time and patience to answer it thoroughly. She was friendly, kind
and welcoming. She gave me a reassuring impression of LaGuardia Airport and New York City. You are
lucky to have such a great employee. I was lucky to encounter her.
Work Location: ERMC
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Date: 3/18/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Our flight was cancelled once we arrived in LGA that was suppose to connect to PBA. Lines were
too long for customer service, it was late night and this gentleman approached us seeing we were
upset not knowing where to go. He assisted us in reserving a rental car and retrieving our
luggage to drive back home. His dedication and kindness went beyond measures. We were able to
drive back to Pittsburgh that night thanks to him. Thank you!
Work Location: ERMC-AVIATION
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Date: 3/18/22
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: it was a wonderful experience arriving at American
Airlines and finding Ms.Ciriaco to help me get to my
final destination. You have a precious agent working for
you and hoping to have people like her working,at every
airport of this city or nation. Thank you once again for
having such a great worker.
Work Location: EMRC
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Date: 03/17/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was incredibly helpful. She helped us get our bags and was very nice and helpful.
Work Location: ERMC
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Date: 03/17/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Thank you Syeda for all of your help and support. She was super nice and talked to me as I was waiting for my bag.
Work Location: ERMC
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Date: 3/17/2023
Employee: K. Reid
Airport: LaGuardia Airport
Experience: Mr. Reid provided exemplary service in explaining to us how the shuttle bus works and he kept us informed of our travel progress. The
ride was efficient and a paragon of classic New York hospitality.
Work Location: ABM Shuttle Bus
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Date: 03/17/2022
Employee: Buu Lin
Airport: LaGuardia Airport
Experience: Many, many thanks to Buu Lin and Carlene
Campbell! These two individals went above and
beyond the call of duty to help me out today,
and I am very appreciative. I left my phone
accidentally in a cab when I was dropped off
at the airport. I went to the dispatch and
presented my issue to Buu Lin. I was all but
certain that there was no way they could track
down the cab and find my phone. As I braced to
hear, "sorry, there is nothing we can do", Buu
jumped into action and asked if I had the
cab#. I gave Buu Lin the cab # and he
immediately called Carlene to see if she could
locate the cab. She worked diligently to track
down the cab. As I stood by anxiously, I was
pleased that within 20 minutes she located the
driver and requested he come back to LGA to
deliver my phone. This meant the world to me.
In an era where people are turning away from
taxis to use ride share services, I want to
highlight that individuals like Carlene and
Buu are making a t
Work Location: ABM Taxi
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Date: 3/17/2022
Employee: Buu Lin
Airport: LaGuardia Airport
Experience: Many, many thanks to Buu Lin and Carlene Campbell! These two individuals went above and beyond
the call of duty to help me out today, and I am very appreciative. I left my phone accidentally
in a cab when I was dropped off at the airport. I went to the dispatch and presented my issue
to Buu Lin. I was all but certain that there was no way they could track down the cab and find
my phone. As I braced to hear, "sorry, there is nothing we can do", Buu jumped into action and
asked if I had the cab#. I gave Buu Lin the cab # and he immediately called Carlene to see if
she could locate the cab. She worked diligently to track down the cab. As I stood by anxiously,
I was pleased that within 20 minutes she located the driver and requested he come back to LGA
to deliver my phone. This meant the world to me. In an era where people are turning away from
taxis to use ride share services, I want to highlight that individuals like Carlene and Buu are
making a tremendous difference
Work Location: ABM Taxi
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Date: 03/17/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: My first visit to NYC and I had just got off the plane at LGA. A lady said if I needed help, she could give it. I asked about the best way to get to the
Midtown Manhattan hotel I’m staying at. She was very kind, patient and a tremendous help.
Work Location: ERMC Aces
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Date: 03/17/2022
Employee: Laura Beny
Airport: LaGuardia Airport
Experience: Laura was very helpful when I arrived two hours before my 70-old year mother and young
niece. Both were on different flights. My niece was further delayed by the weather.
There is currently no seating in LGA Terminal D's baggage claim area (which is nuts!).
Laura helped me secure a folding chair for my mother b/c she arrived an hour before my
young niece.
Laura also helped me locate my mother in Terminal C even though all the boards and Delta
were saying she landed in Terminal D and her baggage claim was D. And her bag was in C.
I went back and forth to C from D twice b/c of this error. After an exhausting two hours
waiting in the middle of chaos on the land side of Terminal D, Laura made sure we had the
quickest and easiest transportation to Manhattan. Laura was very helpful and made us
comfortable despite the unhospitable decisions made by the Port Authority during the
construction of Terminal D.
Work Location: ERMC
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Date: 03/17/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Great service. Very helpful. Helps confused tourists feel more comfortable in a crazy city!
Work Location: ERMC Aces
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Date: 03/17/2022
Employee: Poonam Sonak
Airport: Newark Liberty International Airport
Experience: Poonam was very helpful as I had no idea how to get to the airtrain to get to Amtrak. There is no
visible signage and I probably would have missed my train if not for her help. The location was
P4.
Work Location: ERMC
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Date: 3/17/2022
Employee: Andrew Acosta
Airport: LaGuardia Airport
Experience: This was the best service ever. PROMOTE Andrew immediately!! We needed real help after a train wreck of an airline, Frontier, cancelled out flight and left almost zero options.
Without Andrew's help, getting to Islip would have be |
