Scroll below to view our Wall of Excellence where nomination stories are celebrated and rewarded!


Date:
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I had a wonderful Experience With Auguste. He was respectful, Kind and helped me with anything I needed. I am writing this to compliment on the wonderful job he did for us.
Work Location: ERMC

 

Date: 05/24/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I have to receive a guest from terminal B Sharif help me lot i really appreciate her help this terminal is beautiful and very accessible for the coming guests staff is very friendly and helpful
Work Location: ERMC

 

Date: 05/23/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Confusing how to get to terminal B and Sharif helped very well! She led us to the shuttle
Work Location: ERMC

 

Date: 05/23/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She's very helpful with people speaking different languages and finding someone to assist.
Work Location: ERMC

 

Date: 05/22/22
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Katerini assisted me in finding a route from the airport terminal to my Airbnb in Brooklyn. She was very warm and helpful - excellent service. Thank you!
Work Location: ERMC

 

Date: 5/22/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was incredibly knowledge of the area and most importantly the Amtrak transit station. She was polite, professional and provided me the information I needed for my trip, for example she clarified if I could take luggage on the train and where it would be stored. She was very helpful, and set my mind at ease. She needs a raise!
Work Location: ERMC

 

Date: 05/21/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Very nice man helped when our ride was late
Work Location: ERMC

 

Date: 05/21/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I needed to meet a car that was picking me up. Syeda helped my find the location. She walked with me as far as she could and then gave me detailed instructions for the rest of my walk. She was professional, detailed, friendly and above all else charming. I can't thank her enough for her help.
Work Location: ERMC

 

Date: 05/20/2022
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: Mr. Williams noticed my wife had trouble walking, and brought a wheel chair. He assisted her in transferring terminals with courtesy and professional demeanor. Much appreciated.
Work Location: ERMC

 

Date: 05/19/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was walking passed overheard I was lost went out of her way to guide me in the right direction. Thankyou! You made my day so much easier!
Work Location: ERMC

 

Date: 05/19/2022
Employee: Urszula Iwaniuk
Airport: Newark Liberty International Airport
Experience: I had been traveling through Newark when my luggage was lost at the terminal. I was already in a rush to get to my next destination and Urszula was able to locate my luggage and quickly get it back to me, which saved me a lot of time, stress, and money. Urszula’s ability to think quickly and solve my problem is very much appreciated!
Work Location: ERMC

 

Date: 05/18/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was confused on how to get to my hotel and I was perfectly helped with the bus route and subway routes
Work Location: ermc

 

Date: 5/18/2022
Employee: Shahzad Chatha
Airport: LaGuardia Airport
Experience: i wiould like to recognize employee for his assistance with helping me locating my vehicle in a very difficult time. he is very dedicated and loyal in his job.
Work Location: ABM Parking Services

 

Date: 05/17/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful and informative with providing information on food availability in and around the airport
Work Location: ERMC

 

Date: 05/16/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene provided me with excellent customer service. She greeted me at the airport and offered any assistance. I didn't need any assistance since I was going to be waiting around for a while and she persisted and brought me a chair to sit in while I wait for my pick-up to arrive. She had a pleasant demeanor and was very friendly. Great way to start an early morning, thank you for brightening my day.
Work Location: ERMC

 

Date: 05/16/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great service and very helpful to passengers when they need help.
Work Location: ERMC

 

Date: 5/16/2022
Employee: Mohammad Tufail
Airport: LaGuardia Airport
Experience: Mr. Tufail is always willing to assist in every task needed in order to run operations that impacts customer service needs. Great to have him in my team
Work Location: ABM Parking Services

 

Date: 05/15/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was offered very good service by her. This was my first time at LaGuaria and I was very confused. She organized all transportation for me.
Work Location: ERMC

 

Date: 05/14/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: very friendly. Sharif, was excellent. So helpful. First time at LGA and she helped direct me where to go
Work Location: ERMC

 

Date: 05/14/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very nice and open to help. I felt comfortable asking for help, and she tried to answer all of my doubts
Work Location: ERMC

 

Date: 5/14/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was amazing with her help , I was lost and confused with the shuttle bus location to take me to the car rental , she helped me locate several different modes of transport , and walked me through everything , she was amazing , thank you !!!
Work Location: ERMC

 

Date: 05/14/2022
Employee: Darnelle Hartnett
Airport: Newark Liberty International Airport
Experience: I had lost my white jacket a few hours earlier on the airtrain and when I asked the gentlemen who worked at Terminal A airtrain how to find it, he asked which terminal I was going to and I told him "Terminal C" he then said, "there will be someone waiting for you when you exit at Terminal C" That is where Darnelle was waiting for me. She radioed colleagues and had me speak with United when I entered the airport. She did everything she could to help me locate my jacket. Unfortunately, I did not find it at the airport because it was in my suitcase!! I was so impressed with how much Darnelle cared to help me.
Work Location: ERMC

 

Date: 5/13/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: My experience with Rosemarie Reyes was totally genuine. She was patient and poised. She went above and beyond to make sure that I made the right connections to get me to my destination. She was very professional.
Work Location: ERMC

 

Date: 05/12/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Mrs Reyes was extremely helpful. We're we're confused on transportation options into the city and she walked me through all the options and directions. Thank you so much!!
Work Location: ERMC

 

Date: 05/12/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Janie was simply the best. It's been years since we've gone through customs and hooking up to another airline to take us home. She was literally helping with an ambulance situation and let us wait outside so we could get some air...and then she came right back to us to tell us exactly where we had to go, what tran we had to go on. She was so nice and patient with explaining everything to us which really helped to relieve our stress so we could catch our next flight. What a great experience at JFK because of her!
Work Location: ERMC

 

Date: 05/12/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: My brother and I were traveling from DFW to NYC for my niece's wedding. We knew the address of the hotel but did not know how to take public transportation. Mr. Basant directed us to the proper bus and which stations and trains we needed to take. He also wrote it all down for us because there were several train transfers, and he did this while a lot of other passengers were asking questions. He is an excellent employee. Jeff Osborne
Work Location: ERMC

 

Date: 05/12/2022
Employee: Leslie Ann Cabrol
Airport: LaGuardia Airport
Experience: Noticed me looking confused and gave me great and clear directions to the Q70 and subway - also explained how and why the google directions I was looking at before were misleading! Super informative and charming assistance. Thank you :)
Work Location: ERMC

 

Date: 05/10/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: good morning seda was gracious and helpful anda answered all my questions with a warm smile SHE IS AWESOME
Work Location: ERMC

 

Date: 5/10/22
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Really kind person and great service
Work Location: ABM

 

Date: 05/10/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: friendly help after long time waiting for my ,other to arrive. much better experience landing in lga now
Work Location: ERMC

 

Date: 05/06/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful assisting us with finding affordable transportation.
Work Location: ERMC

 

Date: 05/06/2021
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very nice and helpful. She explained it very well to me. I was very lost and was scared I would get lost. She helped me a lot. She made sure I knew where I was going. She directed people really well and never fail to give an answer. She’s very patient with you and wants to make sure you are safe at all times. I really appreciate it since this is my first time in the big city.
Work Location: Ermc

 

Date: 05/06/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She's already helping fifth grade grade helping you know I lost my 70 help me how to how to go over there and take my time to pick up the car
Work Location: ERMC

 

Date: 05/06/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: A very friendly welcome to New York! It means a lot.
Work Location: ERMC

 

Date: 05/05/2022
Employee: Dennis Williams
Airport: Newark Liberty International Airport
Experience: When we thought all hopes were lost with United's lack of preparation for our Arrival, Dennis was able to proactively help guide us through our arrival so we could proceed with our entry
Work Location: ERMC

 

Date: 05/05/2022
Employee: Keisha Walton
Airport: LaGuardia Airport
Experience: My husband and I arrived at LGA and had a connection in JFK. We had no clue how to get to JFK, until this nice gentleman nameNr Anwar approached us then assisted us with direction..Without his help it would of been very difficult getting to JFJ. Mr Anwar was so nice and helpful we really appreciate all his help!!!!!
Work Location: ERMC

 

Date: 05/03/2022
Employee: Shyanne Harper
Airport: LaGuardia Airport
Experience: Very knowledgeable and helpful
Work Location: ABM

 

Date: 05/02/2022
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: This gentleman provided excellent assistance to me to make reservation for me to reach JFK to make my flight
Work Location: ERMC

 

Date: 5/1/22
Employee: Urszula Iwaniuk
Airport: Newark Liberty International Airport
Experience: Very nice, polite, informative person.Thank you!
Work Location: ERMC

 

Date: 5/1/22
Employee: Feriel Atik
Airport: LaGuardia Airport
Experience: She was very welcoming and kind. She asked if I needed assistance. She helped me find a hotel and told me they have a shuttle service. After I called she walked me to where the shuttles pick up and told me to enjoy my stay and have a goodnight. Very nice girl
Work Location: ERMC

 

Date: 05/01/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: He went out of his way during his break to find something I was looking for. Hard to find this type land level of service in the tri-state area airports.
Work Location: Noel

 

Date: Lorraine Smith was excellent.
Employee: Lorraine Smith
Airport: JFK International Airport
Experience: Lorraine Smith was excellent
Work Location: ERMC

 

Date: 5/1/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: To Whom it May Concern, I would like to write a compliment to Rosemarie that welcomed my partner and I when we arrived at LaGuardia Airport. We have never been to the airport before and have never taken MTA Transit. We were looking for information where to buy tickets/passes and where to board the bus to our destination. That's when I noticed Rosemarie standing by the Metro card machine. She was able to show us how to purchase the card, load it, and show us where to board the bus. Rosemarie was very professional and friendly and provided amazing customer service. I Thanked her for all her help and she made it easy and less overwhelming. I mentioned to Rosemarie that I work for TTC(Toronto Transit Commission) in Toronto, ON and that maybe TTC should invest into getting information representatives at the airport to guide tourists as it can be very overwhelming coming to a country/city that you've never been before.
Work Location: ERMC ACES

 

Date: 5/1/22
Employee: Laura Berry
Airport: LaGuardia Airport
Experience: Laura was intentionally wanted to be available for all who had questions on where to go and how best to go about it. She was very knowledgeable about how the transportation system works. She gave us valuable information and even though we opted for a different option than she had suggested, we applaud the enthusiasm and demeanor she has for her job. Kudos to her.
Work Location: ERMC

 

Date: 5/1/22
Employee: Syeda Sharif
Airport: I don't know
Experience: Syeda Sharif is excellent employee.
Work Location: ERMC

 

Date: 5/1/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant spontaneously and efficiently helped us find the fastest and cheapest way to get to midtown Manhattan late at night.
Work Location: ERMC Aviation

 

Date: 5/1/22
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Really fun and good service
Work Location: ABM

 

Date: 4/30/22
Employee: M. Acevedo
Airport: LaGuardia Airport
Experience: Lovely guy who helped us get to the right terminal!
Work Location: Bus

 

Date: 04/30/2022
Employee: Amarjit Kaur
Airport: LaGuardia Airport
Experience: Extremely helpful. Helped us figure out the new York transit system and how to get to our destination.
Work Location: ERMC

 

Date: 04/30/22
Employee: Georgete Martins
Airport: LaGuardia Airport
Experience: I was stuck in baggage claim at terminal d waiting for my sister and I noticed that she greeted everyone with enthusiasm and kindness giving them direction how to navigate LaGuardia airport especially during construction. I just felt that she exemplified an employee that I would actually hire to be a part of a team that ingratiates kindness respect and overall awareness with travelers especially during these terrible times.
Work Location: ERMC

 

Date: 4/30/33
Employee: Fatou MS Kinteh
Airport: Newark Liberty International Airport
Experience: Would like to commend Fatou on taking the extra step of providing a wonderful customer experience. When she knew i was from foreign country and did not have a local line, she took the initiative to help me contact the bus service to JFK. It did not went well for the call as it was always put on hold, but she did not give up and tried multiple times. I am thankful for her kind help and really left me a good impression of the customer service i have received in America.
Work Location: ERMC

 

Date: 04/30/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Really appreciated Auguste’s super friendliness and help with directions about the walking path that I asked about. He’s a great ambassador!
Work Location: ERMC

 

Date: 04/30/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: This guy made me feel right at home, and went the extra mole to provide alternate non- public trans port from Laguardia to KFK! Fantastic people person, and really thought outside the box to provide me exact transport I needed!
Work Location: ERMC AVIATION

 

Date: 4/30/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste Noel was helpful enough to help check and confirm with the transport company that my pick up is not missed out in anyway. Appreciate his effort and helpful service.
Work Location: ERMC

 

Date: 4/29/2022
Employee: Carmen Thomas
Airport: Newark Liberty International Airport
Experience: Carmen helped me to the right air train and told me what stop. She was charming and I enjoyed chatting with her.
Work Location: ERMC

 

Date: 04/29/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Professional, curteous, friendly and very helpful are a few words I could use to describe the excellent customer care provided to me by Izdehar Alghazali.
Work Location: ERMC

 

Date: 04/29/2022
Employee: Carmen Thomas
Airport: Newark Liberty International Airport
Experience: Carmen saw me standing as I was looking for which terminal to go to. She promptly came up and asked if I needed help. Her quick attention and assistance saved me time. It’s certainly appreciated!
Work Location: ERMC

 

Date: 04/29/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I was very pleased with the good customer service I received from Mrs. Alghazali we had an good conversation while I waited for my family to arrive on the next flight. She kept checking in on me to make sure I was OK very nice lady.
Work Location: Ermc

 

Date: 04/29/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I wanted to let everyone know about my experience with the best customer service representative I have ever met. My toddler was very agitated departing from our long flight. Miss Izdehar used some magic which helped calm him down tremendously. For me she truly was heavenly sent. LGA should have more people like her.
Work Location: ERMC

 

Date: 04/29/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Noel was helpful, thoughtful, and positive making my trip that much easier and delightful.
Work Location: ERMC

 

Date: 04/29/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: What excellent customer service skills izdehar had while helping me out to get my bags. She is effective in getting the job done when passengers are in need . Got to the customer service representative who actually cares.
Work Location: ERMC

 

Date: 04/29/2022
Employee: Ursula Iwaniuk
Airport: Newark Liberty International Airport
Experience: Ursula was very helpful assisting me to secure a shuttle to JFK. I had a tight schedule to arrive to JFK. She was professional, proactive and showed great empathy with me and my need. She went out of her way to assist me. It is critical to have people like this assisting passengers. It make a great difference.
Work Location: ERMC

 

Date: 04/29/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Thanks to the good customer service representative Ms.Alghazali I was fortunate enough catch the shuttle to JFK. She saved me the trouble of having to take an expensive taxi. She was kind enough to walk with me there so I would not get lost. Good job.
Work Location: ERMC

 

Date: 04/29/2021
Employee: Carmen Thomas
Airport: Newark Liberty International Airport
Experience: Very patient, supportive and knowledgeable
Work Location: ERMC

 

Date: 04/29/2022
Employee: Carmen Thomas
Airport: Newark Liberty International Airport
Experience: Carmen waa realy kind and lovely. I was lost and she offer me her guidance!
Work Location: ERMC

 

Date: 04/29/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: He was super friendly and helpful the minute I got to the station to wait for the air train. He was knowledgeable and made sure I knew where I was getting. He was so nice and it was great having someone so friendly to greet me! Thank you Auguste!
Work Location: ERMC

 

Date: 4/29/22
Employee: Patti Englert
Airport: Newark Liberty International Airport
Experience: Hi there, I would like to express our huge gratitude & recognition to Patti at Travelers Aid, who helped track down my phone left on a Newark Express bus. Without her enormous help, we would have had to either give up on tracking down my phone or missing the flight. She was so kind to have checked Newark bus schedules and even arranged to meet the driver who luckily still had it. She collected the phone and made sure it was safely returned to us! We have been truly blown away tremendously throughout the whole process! She took ownership of the matter to help us and handled everything super professionally with a genuine heart wanting to help others while she didn't need to go the extra mile at all. We can't express enough how grateful we are and how Patti made our whole trip & Newark Airport experience super pleasant & memorable with her kindness. Thank you Airport customer experience team for all you do and having someone awesome like Patti to help peopl
Work Location: Travelers Aid

 

Date: 4/29/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Great service, he pointed me in the right direction. Very friendly person, even though I was having a stressful moment he make me laugh.
Work Location: Ermc Aviation

 

Date: 4/28/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Mr Auguste Noel was so kind, extremely polite and patient helping me get my ticket for the Nj transit system. I was stranded at the airport and he helped me get home. It was a very stressful time for me, but he helped make it a pleasant experience, and therefore will possibly use that mode of transportation to and from the airport in the future.
Work Location: ERMC

 

Date: 4/28/22
Employee: Farjana Islam
Airport: LaGuardia Airport
Experience: Nominating Farjana Islam that is employed by ERMC and works at La Guardia Terminal C. She noticed I needed help and she solved my problem. I arrived at La Guardia by public bus. I asked the bus driver what terminal Delta is at and he told me they fly from more than one terminal so did not know if I was at the right terminal. I entered the terminal and went on my phone to figure out if at the right terminal. The flight information on my phone was not accessible. I just got a smart phone so I did not have the knowledge/skill to find it another way on my phone. I needed to figure out quickly if I was at the right place because I had a short time to get to my plane. Farjana came up to me and asked if I needed assistance. I explained my situation. She figured out how to find the flight information on my phone. She stayed with me until she was sure I knew what to do next. I was at the right terminal. Thanks to Farjana I made my flight!
Work Location: ERMC

 

Date: 4/28/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: After a long day of traveling it was refreshing to meet Auguste. He was cheery, upbeat and very helpful! He explained what to expect and which stop to exit the AirTrain. He should be the role model for all employees!! Thanks Auguste!!
Work Location: ERMC

 

Date: 4/28/224/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Was very helpful and knowledgeable…
Work Location: Ermc

 

Date: 4/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Good, nice terminal
Work Location: ERMC

 

Date: 4/28/22
Employee: Kamrul Islam
Airport: LaGuardia Airport
Experience: I want to take few minutes to recognise a customer service agent who made my day excellent. As I was walking to my gate, I encountered a store name WHSmith, where I met this gentleman name Kamrul. The store was unique because you can walk in and out experience by amazon technology. Kamrul has provided me excellent customer service many ways. He said good morning first then after I entreated then store he said his name and asked if I need anything he can assist me. He is extremely polite, helpful and knowledgeable about the store. Also his approach is extremely professional. I do travel few times a year but I haven’t seen anyone like him who works at this airport. Such a friendly person. He made my day. Thank you for your service Kamrul Islam!
Work Location: WHSmith

 

Date: 4/28/22
Employee: Sharon King
Airport: JFK International Airport
Experience: My partner and I had our first visit to NYC from the UK and on our homeward journey, travelled from Manhattan to the airport via subway and trains. To cut a long story short, the journey was a disaster as we got on the wrong train, then had to contend with delays and cancellations so by the time we arrived at the airport with multiple heavy cases, we were extremely stressed (next time we will get a cab!). We got to the check in desk to drop our bags, sweating and out of breath, and I think Sharon could tell we were having a stressful time. She was immediately friendly and calm, reassuring us to take our time. My partner’s case turned out slightly overweight (to add yet more stress, our luggage scale broke at the hotel so we couldn’t weigh it!). Sharon took care of us and our luggage! Amazing service!
Work Location: Delta

 

Date: 4/28/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was so helpful when I asked her for the best way to go into NY city. She even ran to the bus that was about to leave to hold a spot for me because the next bus would have taken an extra 30 minutes! Thank you!
Work Location: Ermc

 

Date: 04/28/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Agent was helpful and attentive in coordinating multiple cruise passengers for transfer to the port terminal. She also assisted in pelreping baggage tags for transfer. What a nice lady! I would have been lost without Izdehar, thank you so much!
Work Location: ERMC

 

Date: 04/28/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Izdehar help us find the waiting area for transportation. We had to wait for awhile, so We had lots of questions and she helped us ?? While waiting we watched as she helped several other people. She gets a 10!
Work Location: ERMC

 

Date: 04/28/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I felt very comfortable receiving all the help I did from Izdehar Alghazali. She makes everyone feel welcomed and shows a great deal of empathy. Good customer care given.
Work Location: ERMC

 

Date: 04/28/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: If it weren't for Ms. Alghazali I would have been so lost just getting to checking in. It was really inconvenient arriving here then going to the whole airport just to check in cause the only escalator wasn't working g.
Work Location: ERMC

 

Date: 04/28/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I found Miss Izdehar a delightful and the most helpful person I encountered at the airport.There was so much confusion for me prior to meeting her. I needed to check in but wasn't able to use the broken escalator. She was kind enough to take me upstairs via the elevator. I was really impressed with her services that I offered her a job as my assistant. I believe she proved going over and beyond her call of duty was second nature for her.
Work Location: ERMC

 

Date: 4/28/22
Employee: Darlene hunter
Airport: LaGuardia Airport
Experience: Thx
Work Location: ERMC

 

Date: 04/28/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: She was very helpful.
Work Location: ERMC

 

Date: 04/28/2022
Employee: Izdehae Alghazali
Airport: LaGuardia Airport
Experience: This lady made arriving here warm welcoming. Her ability to help me and other passengers was very heart felt. She gave me a sense of belonging very helpful.
Work Location: ERMC

 

Date: 04/28/2022
Employee: Syeda Sharif
Airport: I don't know
Experience: syeda was very nice in greeting me and helping other guests around me. she made sure everyone knew where to go and was very kind.
Work Location: ERMC

 

Date: 04/28/2022
Employee: R GOMEZ
Airport: LaGuardia Airport
Experience: Mr. Gomez quickly and efficiently got us from Terminal B to Terminal A
Work Location: ABM Bussing

 

Date: 04/28/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene volunteered her help in explaining how the city bus would take us to the subway to get in to the city. This is an excellent service for infrequent visitors to LGA, and Ms Hunter seems to thoroughly enjoy her job. We appreciated her help. John and Sheila
Work Location: ERMC

 

Date: 04/28/2022
Employee: Efrain Carrero
Airport: LaGuardia Airport
Experience: This was my first experience with LaGuardia Airport. I was trying to get a Lyft from LaGuardia to my hotel. I had been directed as to where to go outside for this. It was extremely cold and I was having some trouble in booking my ride. I came back inside the terminal to warm up and try for my booking. I met Efrain who went over and beyond to ensure that I secured my ride. He even talked directly to the Lyft driver on my behalf. It was so wonderful and reassuring to have someone help in that manner, especially since this was my 1st visit to LaGuardia. God’s continued blessings upon you Efrain, thank you again for your assistance and keep up excellency that you bring to your job.
Work Location: ERMC

 

Date: 4/28/22
Employee: Naomi Gardner
Airport: LaGuardia Airport
Experience: This note is definitely about professionalism. TSA Officer Supervisor Gardner at Terminal 3 LaGuardia is an amazing woman. It turned out to be a long tangled story with mistakes by a Manhattan Hotel and myself. This Officer saw me stressed at security and offered to help. For two hours we tried to find out what happened to my bag. With good humor and tenacity. she worked her way thru problem solving the situation. I left NY without my bag. The situation is slowly being resolved. I was given the wrong checked bag at the hotel! The bag I was given is being picked up at TSA lost and found for another hotel guest. The important part of this is Officer Gardner’s humanity and kindness in a very strange situation. At times TSA gets negative reviews but in this case this officer is a SUPER STAR. You can be very proud of her.
Work Location: TSA

 

Date: 04/28/2022
Employee: Jordan Mound
Airport: Newark Liberty International Airport
Experience: The previous week, I had lost a bracelet at the airport. While waiting for the AirTrain at the P4 station, Jordan was extremely helpful in finding the correct contact information to inquire at the lost and found. Never found the bracelet, but at least we tried.
Work Location: ERMC

 

Date: 04/27/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: She was very helpful and curteous in helping me with the next flight steps I was trying to figure out. She was also friendly and had insight on the travel methods and helped recommend the best option for me.
Work Location: ERMC Aces

 

Date: 04/27/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She is very grandly to tell every thing very cleans help me to find the way.
Work Location: ERMC

 

Date: O4-27-2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very kind and helpful in navigating the airport which made my experience 10 times better
Work Location: ERMC

 

Date: 04/27/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She is so helpful and such a kind person. Great customer service!
Work Location: ERMC

 

Date: 04/27/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful with giving me information to help find my Mother in Laws flight! Many thanks!
Work Location: ERMC

 

Date: 4/27/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: I would like to thank K.Basant who went above and beyond to help me at the Laguardia Airport Welcome Center. I was unable to connect with my scheduled shuttle ride to Connecticut until Mr. Basant made the phone call for me and then escorted me to the correct area where I had to wait for over an hour for my shuttle. I would never have made the connection without his assistance. He was a very calming and very respectful person. I can’t thank him enough for his patience. He is a wonderful gentleman and an asset to Laguardia. Ilene Ferik
Work Location: ERMC

 

Date: 04/27/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa saw that me and my mom were confused on how to get to where we needed to go and came to us and she was sooo helpful! She really helped us understand which bus to take and she aided us in getting a metro card, and now we only need to use public transport which ended saving us money which is great. She made the explanation simple and easy to understand and guided us every step of the way. She was amazing and as first time travellers to New York, we really appreciated her help!
Work Location: Ermc

 

Date: 04/27/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Not expecting anything more than a perfunctory nod, I approached the welcome desk to inquire about a shuttle into the city. What a delightful surprise to be greeted cheerfully and enthusiastically by Rosemarie! She not only gave me the answer I came looking for, but ended up researching and letting me screenshot an alternative. What a sweetheart.
Work Location: ERMC Aces

 

Date: 4/27/22
Employee: Naomi Gardner
Airport: LaGuardia Airport
Experience: Supervisor Gardner was incredibly helpful in trying to find my belt which I forgot at the security check. She was thorough in checking everywhere. She even said she would run it to my gate if it showed up in time. I was so impressed with her professionalism and focus on service!
Work Location: TSA

 

Date: 4/27/22
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar was incredibly helpful! She looked up which bus we should take to the subway. She physically walked us to the machine where we purchased our 7 day pass because it would be the best deal for our use of the system. She looked up our connections between the bus and the subway down to the number of stops we needed to wait before we departed the sub. Her assistance was our first welcome to NYC - very well done, Izdehar- we appreciate you!
Work Location: ERMC

 

Date: 04/27/2022
Employee: Anastacia Clementson
Airport: LaGuardia Airport
Experience: I would like to commend Ms Clemenston for helping my student locate a wallet she left on the plane. It took no time at all! Kudos for all the LGA staff for their assistance.
Work Location: ERMC

 

Date: 04/27/2022
Employee: Ursula Iwaniuk
Airport: Newark Liberty International Airport
Experience: Thank you for being kind and informative.
Work Location: ERMC

 

Date: 04/27/22
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: This lady was so kind and helpful!!
Work Location: ERMC

 

Date: 4/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was excellent providing me travel guidance to Manhattan. Was a pleasure to meet her.
Work Location: Ermc

 

Date: 04/26/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie is bubbly and great at her job. She knew exactly what I needed and guided me with precision to get a metro card and how to check into a bus ride. She even looked at my Google map to give me a shorter train route! Outstanding service! Robert Ruffolo, LT COLONEL, US ARMY (Retired)
Work Location: ERMC ACES

 

Date: 4/26/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Very helpful and friendly
Work Location: ERMC

 

Date: 04/26/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: A Job well done great customer service showed me to baggage claim and supplied me a mask great job
Work Location: Ermc

 

Date: 04/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very welcoming and friendly
Work Location: ERMC

 

Date: 04/26/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was very friendly and helpful! He even went out of his way to help us purchase our tickets with the machine. It was a very kind gesture considering that we had just come back from a red eye flight that was about 12 hours long.
Work Location: ERMC

 

Date: 04/26/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was extremely helpful! She suggested 2 great options for me to go from LGA to Grand Central / the Metro North, and assisted me in finding the correct bus. She was very friendly and went above and beyond in terms of service. Kudos, Darlene! Thank you.
Work Location: ERMC

 

Date: 04/26/2022
Employee: Muhammad Anwar
Airport: LaGuardia Airport
Experience: Muhammad provided me with the best possible service when I couldn’t find my way out to get yo my ride. I was very thrilled with his ability to guide me. Muhammad rocks!
Work Location: ERMC

 

Date: 04/25/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Did a good job explaining where our hotel was and that they have a free shuttle. We were going to call an Urber
Work Location: Ermc

 

Date: 04/25/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: GOOD
Work Location: ERMC

 

Date: 04/25/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: We arrived at LaGuardia for a cruise vacation. We’re we’re supposed to be met by a cruise rep and placed on a bus. No cruise rep, no bus. Darlene offered to find out where we needed to wait. She was extremely polite, personable, much more helpful than our cruise rep. (who did show up about an hour late). Darlene checked in with us several times to be sure we felt comfortable. She was a joy.
Work Location: ERMC

 

Date: 04/25/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She kindly watched my bags so I could help my toddler use the bathroom
Work Location: ERMC

 

Date: 04/25/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif is very helpful and gave us a lot of informations especially taking public buses going around NYC. She approached us as we are trying to get a public Uber but she gave us an alternative for us to spend little and aside from that she mentioned where to eat Filipino foods and other stuff. Good good employee. We love her! Keep up the good work.
Work Location: ermc

 

Date: 04/24/2022
Employee: Amarjit Kaur
Airport: LaGuardia Airport
Experience: This lady was wonderful and we so appreciated all the help she gave us. We needed to find transportation across town to JFK Airport and she was kind enough to extend her help to secure safe transport in a timely manner. We successfully arrived at the other airport and boarded our plane to our final destination. I doubt this would have happened without her. She is a valuable asset to your company and we thank her so much for being there for us that day.
Work Location: ERMC

 

Date: 04 /24/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I was given a hiking stick by my grandchildren during our hiking trip. My girlfriend and I arrived 2 days ago but it didn't. I came today to retrieve it,but had no idea where to go, Miss Alghazali came to my rescue, she escorted me to Southwest baggage claims and made sure I was able to get my stick. It had a great deal of sentimental value and she understood. I couldn't thank her enough.
Work Location: ERMC

 

Date: 04/24/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: It’s my first time in New York, it’s big airport and I need to get to JKF from LGA, I am lost luckily I met shariff,, she help me kindly and show me how to use metro card to take public transportation to JFK and save me a lot of money. I really appreciate it
Work Location: Ermc

 

Date: 4/24/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda helped direct us to the correct location and ensured our exit went smoothly.
Work Location: ERMC

 

Date: 04/24/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was looking for my minor daughter traveling with her class , I was confused to where to pick her up . I asked Sharif, she assisted me and was very detailed in directions to where I should wait and pick up my daughter from the Southwest terminal .
Work Location: Ermc

 

Date: 04/24/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I am really happy I was approached by izdehar Alghazali, I must have seemed confused going up and down the escalator I was given wrong directions for car rentals. Then she approached me and asked if I needed help? She redirected me to the right place to wait for a shuttle.
Work Location: ermc

 

Date: 04/24/22
Employee: Roxanne Fanfar
Airport: JFK International Airport
Experience: Roxanne was very welcoming and offered to help anyone that came by her. She had a great smile and offered help right away. You're very lucky to have such a beautiful soul working with you. THANKS, Roxanne for making my passage thru NYC a pleasant one.
Work Location: ERMC

 

Date: 04/24/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: We arrived at LaGuardia and were looking for the Aloft Hotel pickup point. With no success, we went to the customer service desk where we were assisted by the lovely Darlene. We are from Canada and have no roaming service for the US, but Darlene happily offered to call the hotel for us. She arranged the pickup, told us where to meet the shuttle, and we were on our way. Now, the best part. We were waiting at the pickup point for about 15 minutes and we’re starting to get a little worried when we looked back towards the terminal building and saw Darlene coming towards us. She had walked all the way out to the pickup point to tell us that the shuttle driver had gone to the wrong spot but she had given him instructions to come and get us where we were waiting. He arrived shortly. We offered a tip as thanks, but Darlene responded, “no thank you, just doing my job”. Now that is customer service! Thank you Darlene!!
Work Location: ERMC

 

Date: 4/24/22
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I hope the right people see this message, if it hadn't been for Mrs.Alghazali I would have been stuck in this airport for a very longtime. She worked had to find the GoShuttle taking me home. I wasn't able to find anyone to help me until she asked me if I needed help. I am so glad she did because the shuttle driver had been waiting for almost 1hr. He was about to leave.
Work Location: ERMC

 

Date: 04/24/2022
Employee: Jassadora Peters
Airport: JFK International Airport
Experience: Jassodia was very helpful and went above and beyond for us. We left an envelope of money on the plane, she found it and went out of her way to make sure it got back to us. She was very friendly and very responsive, and we are very grateful for her honesty and assistance.
Work Location: Hallmark

 

Date: 04/24/2022
Employee: Jassodra Peters
Airport: JFK International Airport
Experience: Experience was unbelievable. We lost money in envelope, she gave us a call when we landed and even tried to get it to us at our hotel. She went out of her way to ensure that we got our envelope back and stayed in touch to remind us. There aren’t very many honest people out there and it’s so refreshing to meet one!
Work Location: Hallmark Aviation

 

Date: 04/24/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: I had a lot of bags on a cart and Luis was very helpful in getting them on and off the shuttle, as well as giving me directions as to where I was supposed to go to make my flight.
Work Location: ABM

 

Date: 4/24/2022
Employee: Umair Saeed
Airport: LaGuardia Airport
Experience: Helped me locate the Uber location and was very polite in the process
Work Location: ERMC

 

Date: 04/24/2022
Employee: Carlene Campbell
Airport: LaGuardia Airport
Experience: Ms. Campbell demonstrated an extraordinarily high level of customer service. Last Sunday evening shortly after exiting my cab, I realized I had left my cellphone behind! Not only was she efficient in her commitment to help me locate my phone, she was also empathetic to my situation. Every few minutes she would follow up with me to let me know of any updates. I found myself in a stressful situation, but with her help, the cab driver was located quickly and my phone was delivered back to me within a very short time-I am so grateful for her efficient, calm, kind attention. Ms. Campbell is definitely a person who can be counted on! Thanks so much again for helping me.
Work Location: ABM Taxi

 

Date: 04/24/2022
Employee: A.Hafeez
Airport: LaGuardia Airport
Experience: Mr.Hafeez showed remarkable customer service when he quickly returned my phone to me after I left it behind in his cab. In a stressful situation he responded to the call my phone was missing - he quickly circled back around to where I was and delivered the phone to me. His efficiency, honesty and integrity are extremely valuable. Moving forward I will definitely use ABM cabs every time I am in New York ! Thank you Mr. Hafeez! :)
Work Location: ABM Taxi

 

Date: 04/23/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar was a big help for my girlfriendand I , there was a mix-up on where to meet our driver who was waiting for us in terminal D. She offered to speak with him and clear up the confusion.
Work Location: ERMC

 

Date: 04/23/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I really am grateful for meeting izdehar today, I enjoyed all the attention and help provided by her. She appears to really enjoy her work because she was really good at it
Work Location: ERMC

 

Date: 04/23/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Excellent service helping my colleague and I get our luggage to bag check!
Work Location: ERMC Aviation

 

Date: 04/23/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Izdehar was incredibly kind and helpful. She saw that my daughter was having a hard time and came over and talked to her. Then she helped us with our luggage.
Work Location: eRMC

 

Date: 4/23/22
Employee: Augustine Noel
Airport: Newark Liberty International Airport
Experience: Augustine was so helpful when our party got separated at the air train when the doors closed too fast. We really appreciate his attention as we were helped to reunite
Work Location: ERMC

 

Date: 04/23/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste went beyond the call and was super helpful. Airtran was down, buses were full and it was late with luggage and kids. he helped us find a bus and even carried bags onto the bus for us. Customer Service is everything and he exemplified that and made a strong impression for the airport as an example to everyone. thank you Auguste.
Work Location: ERMC

 

Date: 04/23/2022
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: Eliavet provided excellent service in getting me on the right train, choosing the right ticket etc after an exhausting 12h flight. Thank you so much!
Work Location: ERMC

 

Date: 04/23/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar encountered me and my wife as we entered the terminal looking for where out wheelchair service would begin. She was thoughtful, kind and offered us help right away. She called the assistance service and got us our wheelchairs and off we went. Thank you Izdehar!
Work Location: ERMC

 

Date: 04/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful very friendly she made sure I got where I needed to be and even before I got my help I seen her helping plenty people being very kind
Work Location: ERMC

 

Date: 04/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very sweet and helpful when it came to figuring out baggage claim. She deserves to be rewarded for her work!
Work Location: Ermc

 

Date: 04/22/2022
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: Elisavet helped and I am so grateful for her nice way to connect with me as a passager. She explained and guided to me how to take the railroad. I got the Amtrak without problem. I appreciate so much her kindness and big heart she has for helping people ????
Work Location: ERMC

 

Date: 4/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was extremely helpful and provided clear information at the airport for taxis. Thanks for your help!
Work Location: ERMC

 

Date: 04/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sharif was fantastic. Very helpful. Explained where I needed to go & was very kind.
Work Location: Ermc

 

Date: 04/22/2022
Employee: Augusta Noel
Airport: Newark Liberty International Airport
Experience: Was very cheerful helping us find our terminal
Work Location: ERMC

 

Date: 4/22/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was so nice and informative! She helped me decide weather to take an Uber or get picked up from a friend (which would’ve taken longer) she helped me tel my driver what door and terminal I was at and she always saw me later looking lost for the bathroom and she helped me to the rest room! They need to have more jobs like this in all spots at the airport.
Work Location: ERMC

 

Date: 04/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great customer service very helpful. Very patient in willing to help. She was such a wonder person. She give exact directions great customer service…
Work Location: ERMC

 

Date: 04/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: syeda was extremely courteous and professional. I was lost and she totally helped me get my bearings. If I could give her 1000 stars I would!!!
Work Location: Ermc

 

Date: 4/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great help!
Work Location: ERMC

 

Date: 04/22/2022
Employee: Saeed Umair
Airport: LaGuardia Airport
Experience: Saeed went above and beyond offering assistance. He took the extra time to answer all of my questions. He guided me through the app to call an Uber. Thank you Saeed - great start to my first time in New York!!
Work Location: ERMC

 

Date: 04/22/2022
Employee: Anwar Muhammad
Airport: LaGuardia Airport
Experience: Fantastic help from Anwar for my work and I. First visit to NY from Australia. Anwar was extremely friendly and helpful to get us sorted out with some transportation solutions for our time in NY. Great work
Work Location: ERMC

 

Date: 04/22/2022
Employee: Muhammad Anwar
Airport: LaGuardia Airport
Experience: Mr. Anwar allowed my family and I to get a taxi quickly. My wife, kids and I thank him very much. It was a kind gesture and we appreciate his kindness and good heart. Mr. Anwar badge number 038 Thank you again, The Hatzis family.
Work Location: ERMC

 

Date: 04/22/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: I was trying to find the Amtrak station at Newark Airport. I have never taken the Rail Link before, and I was totally confused as to where to go. To make matters worse, my ticket for the train did not print out, although I had a receipt. I asked this friendly customer service rep and she was truly amazing. She took me to the computer where she assisted me in printing the ticket. Then she had one of her fellow reps walk me to the correct Amtrak track that I needed to be on. She was extremely helpful. I am a little elderly and this experience would have been very upsetting if not for the helpful, friendly service of Nilda. I certainly think she should be recognized as excellent.
Work Location: ERMC

 

Date: 4/22/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: K Basant was kind caring and sympathetic to our needs. My wife was not feeling well and he showed great compassion for her. He made sure that we knew exactly what to do and explained where we needed to go. He went above and beyond to make sure that we were ok. Thank you so very much we are so grateful for your help.
Work Location: ERMC

 

Date: 04/22/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr K.Basant is a really honest and hardworking individual. I hailed at him to help me with direction to get to Penn station using public transport and he enthusiastically took me outside the terminal to show me how. He suggested more than one ways to get there. I had to find a spot to charge my phone so I went in again and he spotted me again and he approached me again and courteously asked me whether I'm still confused. He was still willing to help. He was not outside when I came outside and I had to chat with him and he gladly talked to me for a bit. Than we parted ways. But he is a gem of a person. LGA is lucky to have an employee like him.
Work Location: ERMC AVIATION

 

Date: 04/22/2022
Employee: Augusie Noel
Airport: Newark Liberty International Airport
Experience: Very pleasant gentleman, warm cooperative demeanor with can do attitude
Work Location: EMRC

 

Date: 04/21/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: superb customer care very friendly, helpful, and extremely informative, this is my description of this young lady.
Work Location: ERMC

 

Date: 04/21/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I approached izdehar at the exit of baggage claim and was glad I did because coming through this airport is quite confusing with all the construction. izdehar helped me to make sense of it all. She was very gracious easy to talk to
Work Location: ERMC

 

Date: 04/21/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: At first I was upset landing here and having to go to another terminal to get my bags. Than Izdehar helped make light of the situation which helped to calm me down. I'd say that's excellent customer service.
Work Location: ERMC

 

Date: 04/21/22
Employee: Venessa Tejada
Airport: LaGuardia Airport
Experience: Venessa was professional and knowledgeable! She helped us easily navigate our transportation. Thank you, Venessa!
Work Location: we soar higher

 

Date: 04/21/2022
Employee: Sihame Boufous
Airport: LaGuardia Airport
Experience: She went over and beyond to help us find a seat and table to eat on in the baggage claim area. She was calm, confident and continued to check in on us while we remained in the lobby. She made us feel at ease!
Work Location: ERMC

 

Date: 04/21/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Ms Darlene Hunter helped me in an exceptionally courteous and considerateway way at a new terminal in a strange city. Thank you Darlene!
Work Location: ERMC

 

Date: 04/21/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was extremely helpful in getting my fiancé and I to the NJ transit train. Extremely kind and nice.
Work Location: ERMC

 

Date: 04/21/2022
Employee: Rosemane Reyes
Airport: LaGuardia Airport
Experience: Welcome to New York. We weren’t sure we would feel that and our first encounter with Rosemane Reyes was truly the kindest welcome we could have received. She has such a warm smile and is genuine and authentic. This only comes from someone who truly does love where they work and live. Great customer service comes from a very real person like Rosemane. She is an absolute keeper and would be perfect to train others to do this job as well. Clearly we thought very highly of her and afterwords took the time to explain to my 17- year-old son why what she did was exactly right in the way she spoke to us and helped us. She has a clear and extensive knowledge of the services out of LaGuardia.
Work Location: Eric aces

 

Date: 04/21/2022
Employee: Brenda Bwalya
Airport: LaGuardia Airport
Experience: We were panicking because we had lost a bag. Brenda saw that we needed help and came to offer us help. She went out of her way to make calls to help us locate bag from the shuttle between terminals. The bag had been handed in and she took us to the right place and the bag was returned to us. She was so kind and helpful with such a nice professional manner. We were very pleased
Work Location: ERMC

 

Date: 4/21/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Ms. Sharif kindly helped me locate a mask so I could ride home.
Work Location: ERMC

 

Date: 04/21/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was amazing in helping answer my travel questions from the airport to the city. She recognized immediately I needed help and gave me excellent directions. As a first time traveler to New York City alone she made my trip into the city flawless and easy. Thank you Darlene!
Work Location: ERMC

 

Date: 04/21/2022
Employee: Lesly Romero
Airport: Newark Liberty International Airport
Experience: I needed information on how to take the train to NY, Lesly was very helpful and very kind to me. I appreciated how she took her time explaining every step I needed to take in order to arrive at my destination.
Work Location: ERMC

 

Date: 04/21/2022
Employee: Michael Carey
Airport: JFK International Airport
Experience: Michael Carey . Was super helpful when we arrived in New York . He went the extra mile , was cheerful and helped sort out our problems . And all with a great attitude and a smile . thank you so much . MAtt and Laura
Work Location: ERMC

 

Date: 04/21/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene Hunter was extremely helpful in instructing me how to locate the shuttle bus to the subway. She patiently explained exactly how I could get to the F subway towards Brooklyn. As I waited for the next bus to arrive, she made sure I didn’t miss it. As a first time user of the shuttle bus, I was delighted to find a knowledgeable person to reassure me that this was a safe, low cost option to get me to my destination. She took the time to reach out to me and make me feel comfortable.
Work Location: LaGuardia

 

Date: 4/21/2022
Employee: John Blum
Airport: Newark Liberty International Airport
Experience: John! He is an amazing waiter. Held down the entire establishment by himself with his co worker. Excellent service. Communication was amazing. Work ethic deserves a raise. Truly. Excellent customer service.
Work Location: HMS HOST Unusual Times

 

Date: 4/21/2022
Employee: John Blum
Airport: Newark Liberty International Airport
Experience: John was fantastic
Work Location: HMS HOST Unusual Times

 

Date: 4/20/22
Employee: Elisavat Bololis
Airport: Newark Liberty International Airport
Experience: Elisavet helped me after I lost my suitcase. She was very kind, calm and patient. Great employee!
Work Location: ERMC

 

Date: 4/20/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Thanks for guiding me in the right direction , I appreciate you!
Work Location: ERMC

 

Date: 4/20/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was extremely helpful.
Work Location: ERMC

 

Date: 4/20/22
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Nice and helpful
Work Location: ERMC

 

Date: 4/20/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very good and very helpful to me on my trip. The service was excellent.
Work Location: ERMC

 

Date: 04/20/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Excelent attention and super fast response and information, thanks a lot
Work Location: ERMC

 

Date: 04/20/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Excellent service helping us find our way to the MTA buses at Terminal C
Work Location: ERMC

 

Date: 04/20/2022
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: I was traveling with my 2 children from Toronto to New York, for the Easter long weekend. We needed information on how to get from the airport to Manhattan. Bertha was very helpful and patient with us. It was so comforting to get clear instructions we could trust. Thank you so much Bertha for your kindness and your help!
Work Location: ERMC

 

Date: 04/20/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was absolutely amazing and very helpful. She showed me different ways to get around the city and showed me ways to connect. I would have been so lost without her help. She is wonderful!
Work Location: Ermc

 

Date: 04/20/2021
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She has a very good customer service and Syeda was very helpful. She took her time to direct me to the right parking and also helped me with a shuttle with my mum. I am happy she was there
Work Location: Ermc

 

Date: 04/20/2022
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Katerini was so helpful helping me find my way at the Terminal. I was trying to locate my loved at the airport after they landed and she was able to guide me to him. She has excellent customer service!
Work Location: ERMC Aviation

 

Date: 04/20/2022
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: I was given excellent personal service by Katerini Platellas from ERMC Aviation. She not only directed me to where I needed to go but escorted me there. She was exemplary!
Work Location: ERMC

 

Date: 04/20/2022
Employee: Dignmara Morel
Airport: JFK International Airport
Experience: On April 20th, I arrived to Terminal 2 at JFK Airport on a Delta flight, and one of my bags was missing. I became really nervous and anxious because I had another flight to catch in a short period of time. That was when I found Ms. Dignamara M. She was very helpful and professional when I asked her for assistance. She knew exactly what to do and where to go for further help. I was very grateful and made sure to express sincere gratitude because, without Dignamara's help, I would not have been able to catch my connecting flight on time.
Work Location: ERMC

 

Date: 4/30/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste is a great and jolly guy, very pleasant
Work Location: ERMC

 

Date: 4/19/22
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: I like to recognize Vanessa for excellence service and taking caring during my travel . we need more people like her , who shows patience and understand Travellers.
Work Location: ERMC

 

Date: 04/19/2022
Employee: Luis rueda
Airport: LaGuardia Airport
Experience: Luis was a great help. From helping me carry my luggage on and off the shuttle to guiding me where to go! Thanks to him I made my flight in time!!??
Work Location: ABM Bussing

 

Date: 4/19/22
Employee: Jennel MacKenzie
Airport: JFK International Airport
Experience: I missed my flight today to Dallas. Iam a crewmember on a ship with Royal Caribbean International. I called the crew assist and they arranged for me an other flight to Miami the 22 of April. And they booked me a hotel (Crowne Plaza EWR)and also they arranged for me the transportation to the hotel. It wasn't easy to get there. I went at the beginning to the hotel in JFK and no reservation so I came back to the airport for my transportation. They send me from here to there and finally I got to the welcome center in terminal 4 exactly the traveller's aid. I talked to Mrs Jennel Mackenzie. She is awedsome. She helped me calling many numbers for so long from her personal cellphone to solve my problem. Almost 30 minutes on the phone checking for me the numbers from the internet and callingore than 3 times I believe and finally she got the agent from NTI and he checked my reservation and my transportation.
Work Location: ERMC

 

Date: 4/19/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: While waiting for arrivals at terminal C LaGuardia ERMC Aces employee Rosemarie Reyes was not only exemplary with her interaction with myself as I waited several moments I observed being exceptionally attentive, exuberant and proactive with literally hundreds of other customers! She is to be commended in every way for meritorious conduct! Spence
Work Location: ERMC

 

Date: 04/19/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Very kind with me, completely helpful!
Work Location: ERMC

 

Date: 04/19/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste helped us navigate the ticket kiosk for NJ TRANSIT and saved us money by pointing out the senior discount. Great asset to the gateway to New York and beyond.
Work Location: ERMC

 

Date: 04/19/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was amazing. She had a lot of people waiting for her assistance, but took the time to ensure that everyone understood what they were asking, and she went over it with everyone to ensure they understood. When it was our turn, we needed transportation from La Guardia to JFK. She gave us options to ensure we felt like we were getting the best for our money. She also offered to call the shuttle to see how long of a wait it was. Rosemarie’s personality and willingness to help makes her great for her position and an excellent asset.
Work Location: ERMC

 

Date: 04/19/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Was very helpful in helping us find a way to hotel
Work Location: ERMC

 

Date: 04/19/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Super helpful!
Work Location: ERMC

 

Date: 04/19/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie went above and beyond to help us out. I was traveling with my mom and she needed a wheelchair. We were left without getting to pick up and Rosemarie found us a porter and was great at directing us
Work Location: ERMC

 

Date: 04/19/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: We were trying to get to Manhattan but were totally confused. Filemon walked us through possible routes and helped us get our metro passes. We felt so relieved to have a friendly helpful person, it made for a great start to our visit. Thank you Filemon!
Work Location: ERMC

 

Date: 04/19/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: We had an excellent experience with Iesha! She gave us exactly the information we needed to get where we needed to get! You have a very good employee with Iesha Walker!
Work Location: ERMC

 

Date: 04/19/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Luis was extremely helpful. After a long trip we were trying to navigate to another part of Laguardia with our young children late into the evening. He let us know exactly where we needed to go and took us there promptly. He was kind, courteous, cheerful, and accommodating. We were on our way back home lugging plenty of luggage and kids in one of the easiest airport / ground transportation experiences we've ever had. Luis is a pro! Thank you again!
Work Location: ABM

 

Date: 04/19/2022
Employee: Geraldine Davis
Airport: Newark Liberty International Airport
Experience: It was Easter week. I was picking up passengers from terminal C. The lot was full and I was forced to park in the adjoining lot B. One of my passengers was handicapped and was unable to walk the extended distance to lot B. Miss Geraldine Davis working at terminal C parking lot was understanding and granted me access to enter lot C in order to pickup my passengers. She was very pleasant and helpful. She made a very hectic and stressful day of traffic and gridlock that much easier for my passengers and I. She is an asset to your company.
Work Location: ABM Parking

 

Date: 04/18/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was kind and thoughtful in assisting passengers arriving at terminal c. She assisted me in finding my way to pick up for a taxi and made sure I had no lingering questions. Her positive demeanor and kindness was such a pleasant surprise. I wish all airport employees could be as nice as Syeda!!
Work Location: ERMC

 

Date: 04/18/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Luis was very helpful in giving me instructions to navigate terminal C. Very friendly as well!
Work Location: ABM

 

Date: 04/18/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was very helpful in directing me to which terminal I needed to go to after being turned around for 15 mins or so. Thanks to Auguste I made my flight on time.
Work Location: ERMC

 

Date: 04/18/2022
Employee: Syeda Sharif
Airport: Newark Liberty International Airport
Experience: Ms. Sharing offered amazing help and was quite friendly. She pointed me in the right direction in order to get to where I need. She is very much appreciated.
Work Location: ERMC

 

Date: 04/18/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Helpful with my luggage
Work Location: Sharif

 

Date: 04/18/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She saw I needed help and offered to explain everything I needed. I really appreciated the help since I was lost and new to the city;she made me feel very welcomed.
Work Location: ERMC

 

Date: 04/18/22
Employee: Indra Maylalall
Airport: JFK International Airport
Experience: Ms. Maywalall assisted me at Terminal 4.I was looking for places I can visit during my stay in NYC.She made some great recommendations along with restaurants that I can't wait to go to. Ms. Maywalall went so far as to give me subway information. She is an extremely lovely person and deserves to be recognized. Thank you!
Work Location: ERMC

 

Date: 04/18/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I’m visiting NY and Auguste Noel helped me get the correct ticket for the train to Penn Station. He walked me through the machine for tickets and showed me where to enter and go from there. Very pleasant person. Thank you!
Work Location: ERMC

 

Date: 04/17/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I had a very good experience with Izdehar at terminal B. She was very good with providing precise and direct information to me, she helped me decide best modes of transportation. I would be happy to say her performance as a CSR were exceptional she goes above and beyond the call of duty.
Work Location: ERMC

 

Date: 04/17/2002
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Alghazali definitely goes beyond what I expected for superior customer care. She noticed we were in a state of confusion. Surprisingly she was very approachable nothing like I had expected from a New Yorker. Excellent behavior and professional.
Work Location: ERMC

 

Date: 4/17/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Really nice and friendly customer service representative. Made us all feel welcome, she gives very good directions didn't have to ask any other person for more help. Efficient.
Work Location: ERMC

 

Date: 04/17/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: We arrived without info on how to use the public transportation to go to our hotel , Darlene explain perfectly how to go and make us feel safe and give us all the indications. I feel she did an amazing job and should be recognize for her customer service !!! Thanks for your help Darlene !!!
Work Location: ERMC

 

Date: 4/17/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: I was lost in overflow parking, as I had never gone to overflow parking before and did not know there were multiple parking lots such that I had no idea where my car was. I was looking lost in the cold and Luis who was driving a bus offered to help. Very comforting and helpful, got me to the right spot! Much appreciated after a long day of travel.
Work Location: ABM

 

Date: 04/17/2022
Employee: Izdehar Alghazal
Airport: LaGuardia Airport
Experience: Employee was very helpful, I was traveling with my one year old, pushing the stroller along with my luggage and another bag. Due to construction the walk is sort of long to get to passenger pickup. Miss Izdehar observed me struggling a bit a gave a helping hand. Pulling my luggage and the other bag. Made sure we were ok. I appreciated her so much. Thank you.
Work Location: ERMC

 

Date: 4/17/22
Employee: Auguste Noel
Airport: I don't know
Experience: Auguste was so joyful and he gave us really good tips to get in the Airtrain. Moreover he was also speaking French !! Thank you for your help and your smile that offered some sun in our day.
Work Location: ERMC

 

Date: 04/16/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: We thank Mrs. Alghazali for all she did to help us today. She was instrumental in getting us the right information for our upcoming flight o. The right airline.
Work Location: ERMC

 

Date: 04/16/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Very helpful helping me find metro card machine and find M60 bus stop.
Work Location: ERMC

 

Date: 04/16/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was very helpful in helping us find the Amtrak kiosk to take a train from Newark intl airport. She helped us find it and show us exactly how to purchase our tickets and made sure our tickets were to the correct location. So nice and so helpful after a long day of travel from Milan!
Work Location: ERMC

 

Date: 04/16/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: NILDA MERCADO DID AN EXCEPTIONAL JOB FOR ME AND MY FAMILY WITH INFORMATION AFTER MISSING OUR FLIGHT WHILE BEING ON THE WAITING AREA.
Work Location: ERMC

 

Date: 4/16/22
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar was really helpful and incredibly efficient in navigating our transportation needs- she got us to our bus with the proper passes and within 2 or 3 minutes of finding her, we were on our way! Thank you Izdehar!!
Work Location: ERMC

 

Date: 04/16/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: I'm a tourist and confused how to get to a subway station. Good thing she's there to help. She answered all the questions with a bonus. God bless you!
Work Location: ERMC

 

Date: 04/16/2022
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: To who it may concern i flwe in at terminal 5 i was so confused when i got out i did't know where i have to go it was raining so hard my kids was paninking i went to the welcome center and i met tagwantie Rivera she was so helpful to me and my kids i appreciated she was there to help me with my family thank you so much i appreciated her service
Work Location: ERMC

 

Date: 4/16/22
Employee: RAY MORALES
Airport: LaGuardia Airport
Experience: This benevolent and cool guy Mr Ray was coming directly to me because it was 1 st time I came in this airport from France. He explained me where I could take the shuttle to get my subway, he was very patient even if my accent is not good, he took his time and helped me to take my subway card for week, he guid me and my son to take the shuttle and explain me what line I ll take to go to 42 th port authority. Thanks so much Ray, you help is so precious. Keep this serious guy for this job please, he is excellent. Daniella CARIOU from France.
Work Location: ERMC

 

Date: 04/16/2022
Employee: Elizabeth Gomez Castrillo
Airport: LaGuardia Airport
Experience: My family of 5 flew into LaGuardia Airport from Idaho and was waiting for our shuttle to take us to SixT car rental and we found out that they were closed at 5 so we were checking for additional Rental cars but none were available as it was Easter weekend. Elizabeth Gomez Castrillo came to us and started to check around for anything to rent so we could make it to Atlantic City. She was wonderful and helped our family in a very stressful situation and found us a rental from Avis, she walked us to the correct bus to take us to the rental place. We can not thank her enough. Jeanne & Vern Merritt & family
Work Location: ERMC AVIATION

 

Date: 04/16/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Found my backpack and wallet. Nothing was taken, located me and contacted family. I had thousands in loose cash and not a dollar was missing along with any property. I offered her money and she refused. Just told me her name and badge number:6300569788, Nilda. Thanks from New York. If not for her alot of bad things could have unfolded. Due to her honesty, my very bad day and luck improved through her kind act! Love you 4 that! Never forgot you...
Work Location: ERMC

 

Date: 04/16/2022
Employee: Vanessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa was so kind and patient in our attempt to get to our taxi. We needed to transfer from LGA to JFK due to a flight change and our car was picking us up in an usual place. She went above and beyond helping us locate the right place amidst all of the construction and changes. She walked us to our designated spot when I came back in confusion after being unable to find it based on the airline spokeperson's direction. Venessa spoke with the people in charge while my son and I waited, assured our safety in checking with other cars who pulled up offering rides and made me feel at ease. She even made a phone call to the transport company to be certain they were coming to pick us up since the pickup location was not typical. Thank you Venessa for being SO helpful in a complicated transition!!! You are appreciated :)
Work Location: ERMC

 

Date: 04 /15/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I was really happy with the exceptional customer service received from Ms. Alghazali is was both professional and compassionate. She was ready and willing to help me as she saw me struggle to find my way. Thanks to her the end of my arrival was very pleasant and less confusing than I had anticipated.
Work Location: ERMC

 

Date: 04 /15/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: meeting Izdehar was very good she gave me a cart and even took me to the Delta ticketing to get a new ticket since I missed my earlier flight. Very good customer service.
Work Location: ERMC

 

Date: 04 /15/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Excellent customer service, friendly, kind, exceptional people skills are a few of the good traits displayed by this lady during our interactions with her. She went above and beyond and we are grateful for that. We benefited from her.
Work Location: ERMC

 

Date: 4/15/22
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I and my 2 other family members (mother and brother) flew in from Boston and had a 4 hour layover in LaGuardia, and we asked her for information on where to eat and transportation. She was very helpful in giving us directions (she gave us information about the free buses and which one to take) and places to eat. We found a very nice restaurant and had a good time.
Work Location: ERMC

 

Date: 04/15/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was so helpful with providing me with details directions on how to get to my final destination. She was very personable and easy to talk to. Most importantly she was polite and had a great attitude with a smile. This is very refreshing considering the horror stories you hear about the custom services in New York.
Work Location: Ermc

 

Date: 04/15/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Ms. Reyes was extraordinarily helpful today in helping us with not only aiding us in finding the best metro card for our visit and also directing us exactly where we needed to be to catch the bus. She was friendly and engaging and absolutely the best first impression we could’ve gotten of this spectacular city!
Work Location: ERMC

 

Date: 4/15/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I can into the airport on a delayed fleight and despite the late hour Auguste was extremely kind and helpful. He made sure that I was aware of skytrain service changes and helped direct me onto the correct train. If not for him I would have got on the wrong train and significantly delayed my travel.
Work Location: Auguste Noel

 

Date: 04/15/2022
Employee: Augusta Noel
Airport: Newark Liberty International Airport
Experience: Mr Noel was helpful, courteous and cheerful. He personally guided us to the Air train so that we could find our hotel shuttle. First class service.
Work Location: ERMC

 

Date: 04/15/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Excelllent service from Mr Noel! Curteous, always smiling, he helped us finding our way in French! Thank you for the excellent service.
Work Location: ERMC

 

Date: 4/15/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Hi, my name is Joao W. Ebeling and I'm from Brazil. On April 13th I arrived at La Guardia Airport from Montreal to get a connection at JFK airport to return to my country. I had plans to spend some hours at NYC, but due to my own mistakes, I did not double check some important information, such as: is there luggage store service at LGA? Is there transport company from LGA to JFK? Well, both answers are: not! And on that day NYC faced a terrible situation with the Brooklyn metro station incident. Well, I was very frustrated when I went to Welcome Center of LGA airport. However the destiny put an angel on my way and her name is DARLENE HUNTER. She noted my sadness and started to talk with me and she was so kind and personative! After I explained my situation, she gave me golden tips in a small piece of paper that saved my life on that day. So, I would like to formalize my gratitude to her. She was professional, kind and showed a huge care.
Work Location: ERMC

 

Date: 4/15/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste met our group as we transited from car rental to ground transportation. He was easily approachable and jovial in his greeting. He helped us with the mask requirements for NJ Transit and directions to our airline terminal. Very enjoyable to spend time with him while awaiting the train.
Work Location: ERMC

 

Date: 04/15/2022
Employee: Geraldine Davis
Airport: Newark Liberty International Airport
Experience: On the morning of 4/15/22, I was approaching the P4 parking lot at Newark International Airport. I had never parked there before so I pulled off to the side of the road to check my confirmation email. Geraldine Davis approached my car and knocked on my window and asked me if I needed any assistance. It was so nice to see a smiling face at the entrance to the parking garage! So was so pleasant and friendly and it was such a relief to know that someone was there if you needed help entering the garage. It was a great way to start my vacation! Thank you Geraldine!
Work Location: ABM Parking

 

Date: 04/15/2022
Employee: Andrea Toth
Airport: Newark Liberty International Airport
Experience: While waiting in line at the immigration hall at EWR Terminal B, Ms Toth did a great job to ensure that the waiting line has been shortened by dispatching the passengers effectively to the immigration officials.
Work Location: ERMC

 

Date: 04/14/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: She was very nice. She offered us chairs while we wait for a family member to get off there plane.
Work Location: ERMC

 

Date: 04/14/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: We were very happy and feel blessed for having met Ms. Alghazali she is a wonderful woman the nicest most helpful we've encountered at the airport.thanks to here we were happy to arrive here
Work Location: ERMC

 

Date: 04/14/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I am glad I was approached by Izdehar she is a very talented and informative customer service representative. My bags were lost with frontier airlines, I asked a woman who checks people's claim check, she looked at me like she didn't know what I was talking about. Enter izdehar who stepped in and even took me upstairs where I was able to get my bags. LaGuardia needs to hire more people like her.
Work Location: ERMC

 

Date: 04/14/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: My mom and I had our jet blue flight cancelled to JFK. They rebooked us to Laguardia, so we had to find a way to get back to our car at JFK. Darlene helped us find the fastest and most convenient form of travel, all while being very polite and personable.
Work Location: ERMC

 

Date: 4/14/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I flew in from Ohio for a cruise and not able to locate the representative and Ms Darlene was patience and calm as I searched for the information she need to help me. I appreciated all she done for me. Thank you
Work Location: ERMC

 

Date: 04/14/2022
Employee: Suzette Rowe
Airport: Newark Liberty International Airport
Experience: Suzette Rowe went the extra miles helping our family dealing with the non-sensical requirements imposed by Canadian authorities to visit Canada. She called the Canadian authorities twice helping us to figure it all out and tried everything she could for us to catch our flight. If only there was more Suzette Rowe like people willing to help others the way she helped us, the world would be a better place! Thank you Suzette - The Canadian government doesn’t deserve all your hard work to support their tourism industry!!! A big Thanks.
Work Location: United

 

Date: 04/14/2022
Employee: Izdehar Alghazdi
Airport: LaGuardia Airport
Experience: She helped us find a shuttle to the next Terminal. She walked with us out on the sidewalk to show us where to wait. Very nice and very helpful!
Work Location: ERMC

 

Date: 4-14-22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant helped me greatly when my flight was cancelled. He helped me find a nearby hotel when they were filling up quickly and then walked a few of us all the way through the rain to a cab stand. He was very kind thoughtful and competent.
Work Location: ERMC

 

Date: 04/14/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: We were pretty sure we knew how to navigate from the airport to our hotel via a YouTube video that was a couple years old but wanted to make sure so we approached the Welcome Center. Rosemarie recognized we looked like we might need help and offered her assistance. She took the time to find out where we were going and offer up Google Maps as a resource to help us get around. I had downloaded several apps to help our travels, but Google proved to be the most useful. Rosemarie made sure we were headed in the right direction and told us how to use tap to pay. She wasn’t in rush to move us along and was very kind and patient, answering some additional questions. Thanks for a great “first stop” on our first New York experience!!!
Work Location: ERMC

 

Date: 4/14/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Love this kind smart women who taught us old people who easy it is to get the bus to Roosevelt Heights and take the train downtown to 34th street. Saved lots of money and much much faster than a cab. We wrote down the route and followed it back to the airport on Sunday when we left. I sorry I don’t know how to pronounce her name, but she also explained the MTA app and how to use it effectively. We used it all weekend and it really made our trip a success. Please tell her thank you for helping us.
Work Location: ERMC

 

Date: 4/13/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Sir/Madam, I wanted to relate the excellent service I received from Nilda Mercado (Badge #6300569788). My wife and I flew into Terminal A at Newark Airport on April 7. We had picked up our luggage in baggage claim and were seeking to find the way to pick up a rental car at Avis. However, the signs were confusing, and we were lost. We approached the information counter, and Nilda was getting off shift. She personally walked my wife and I up several flights of escalators to show us where to catch the tram to the P3 facility where the car rental companies were. She saved us much time and was very courteous. I certainly was very impressed with Nilda's professionalism. It is great you have employees like Nilda to assist visitors such as myself. Best regards, Sean Hockens
Work Location: ERMC

 

Date: 04/13/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was beyond helpful in assisting me with finding my way through La Guardia. I appreciate her kind heart and knowledge of the area. Such a very friendly person!
Work Location: ERMC

 

Date: 04/13/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was wonderful!! I was lost in search of my pickup ride and she directed me to the appropriate area. She was patient and very understanding being that I am not familiar with the airport. Thank you very much, Syeda!
Work Location: ERMC

 

Date: 04/13/2022
Employee: August Noel
Airport: Newark Liberty International Airport
Experience: Very nice employee.
Work Location: ERMC

 

Date: 04/13/2022
Employee: Syeda Sharit
Airport: LaGuardia Airport
Experience: She was awesome, super friendly.
Work Location: Ermc

 

Date: 4/13/2021
Employee: Feriel Atik
Airport: LaGuardia Airport
Experience: I hope these get to the appropriate authority. I want to praise the extraordinary kindness and assistance of Feriel Atik on my trip to New York on 4/12/2022. I landed on an emergency basis and arrived late. I was exhausted and I had no place to stay. Feriel not only helped me keep calling hotels to find the cheapest rates availables in the area, she took me to a place where i could find easy and cheap transportation and kept detailing the description to the hotel until i couldnt miss the way. All the while, she was patient and unassuming in her explanation. She showed me a place to charge my phone and seeing to it that my welfare was taken care off. I volunteered to write a review because that was the least I could do to appreciate her for such stellar service.
Work Location: ERMC

 

Date: 4/13/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Luis was very helpful and personable. He made the transit experience very welcoming.
Work Location: ABM Bussing

 

Date: 04/13/22
Employee: Noel Huguste
Airport: Newark Liberty International Airport
Experience: Noel helped us geht our tickets for the Train to Manhattan and was very Kind and Patient!
Work Location: ERMC

 

Date: 04/13/2022
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: Elisavet very knowledgeable about Air Train & NJ Transit trains to Newark/New York & Long Branch. She makes it easy for passengers to use the ticket vending machines to purchase our tickets. Very patient with passengers in such a busy airport.
Work Location: ERMC

 

Date: 04/13/2022
Employee: Jesusita Melo
Airport: JFK International Airport
Experience: Arriving from Italy, without the great help of Dear Jesusita, I ll be stopped in JFK airport a long time Grazie mille cara Jesusita Dio ti protègia
Work Location: ERMC

 

Date: 4/13/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste Noel was professional and friendly in giving me directions after flying in from a long flight. He deserves recognition for that! Thank you
Work Location: ERMC

 

Date: 04/12/2022
Employee: Shanika Edwards
Airport: LaGuardia Airport
Experience: This customer service representative was very attentive and helped a group of 15 sort out new flights to get us to Memphis. She was very patient and polite and took over an hour with us.
Work Location: American Airlines

 

Date: 4/12/2022
Employee: Raynald Wilson
Airport: LaGuardia Airport
Experience: My family was traveling for the first day of the children's spring break. There was a lot of excitement on the ride to LGA. But, as the car pulled away, we realized how unclear it was to find an entrance to Terminal C, because of the construction. As if on cue, the rain began to fall harder, and our luggage began to soak through. At that very moment, Mr. Wilson appeared from under the scaffolding, saw those worried looks on our faces, and took the time to take care of us. Unknowingly, we faced a 3-hour flight delay, but for the check-in experience, we felt like everything was going to be ok. Check-in was "smooth air" because Mr. Wilson took care.
Work Location: Delta

 

Date: 04/12/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: I and a colleague were working as greeters at LGA. Rosemarie was very helpful in giving us accurate information about the baggage claims at all 3 terminals, given the massive construction currently underway at LGA. Due to no seating, and enduring an 8 hour work day, Rosemarie was most helpful helping us obtain seats and power options to charge our cell phones. Rosemarie is a very friendly, helpful, upbeat young lady!! She even checked on us to make sure we were comfortable and all our needs were met.
Work Location: ERMC

 

Date: 04/12/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Very patient and nice guy. Had a great experience interacting with him. Thank you Mr. Auguste
Work Location: ERMC

 

Date: 04/12/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: She clearly and politely answered all of my questions regarding how to get from EWR to NY Penn Station. She explained options and cost in a very clear way. I also liked her commitment to providing good service cheerfully. It’s nice to see people like her who demonstrate through their actions their pride in doing a good job.
Work Location: ERMC

 

Date: 04/12/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was very helpful when we needed some assistance with route planning and purchasing our tickets.
Work Location: ERMC

 

Date: 4/12/22
Employee: Virginia Moreno
Airport: I don't know
Experience: Hi, I have been meaning to write this for years!!!! For as long as I have been flying into JFK on Jetblue, there is one thing that I can count on.......that I will see Virginia Moreno at the Customer Help Desk with a pleasant smile on her face and always willing to help. She makes flying into NYC a less daunting experience for everyone. She is patient and always willing to take the extra time to help people. I don't know her personally, but have come to appreciate that she is always there and representing NY, JFK and the airlines in a really positive way. I usually go to her to inquire about my ground transportation. While waiting, I also have observed how consistently kind, patient and knowledgeable she is with everyone. They have such a look of relief with they see the sign and walk over to speak with a kind, open friendly face. She is a true gem and makes you all look good. Please give her a big thanks and a pat on the back from me!
Work Location: ERMC

 

Date: 4/12/22
Employee: Auguste Noel
Airport: Newark Airport
Experience: Hi, I have just returned from a 7 day holiday in New York with my son. We flew in to Newark on United flights. On arrival, a car which had been pre-booked by my travel company was not there to meet us. My Irish mobile phone would not operate and I was unable to contact the company. One of your employees, a true gentleman by the name of Auguste Noel came to our aid and went above and beyond his call of duty and contacted the company for us. The car arrived a short while later. I would like to thank Auguste Noel and another staff member called Teresa, who also helped with our dilemma. On our return journey, we also had a problem checking in. This time, another man, a man also called Auguste Noel helped sort out the problem. Please give our regards and thanks to these lovely people. They are a credit to Newark Airport.
Work Location: ERMC

 

Date: 4/12/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda Sharif was extremely helpful as my daughter and I came into LaGuardia. She helped us identify the right route to take to our destination, to look for a bus that wasn’t correct on the schedule and to get a multi day subway pass. Without her help we would have been wandering for a while. She was very helpful and pleasant.
Work Location: ERMC

 

Date: 04/12/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: We had decided to take public transit to our air b&b in Harlem. I asked to be pointed to where the ticket machines were and was helped in every step along the way. When we left we had our metro card and were 100% sure on where to go and wait to do. This help took a lot of anxiety out of the adventure. Thank you very much kind sir.
Work Location: ERMC

 

Date: 4/11/22
Employee: Charles Offinger
Airport: LaGuardia Airport
Experience: My ride was not able to pick me up at“Arrivals”. He was told this by the police.I had to go back to “Departures” I had 2 heavy suitcases and I was lost and tired. Charles walked me to the elevators. He saved the day for me and I will never forget his exemplary customer service. I may have the wrong terminal. THANK YOU CHARLES OFFINGER
Work Location: ERMC

 

Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Meherun, she helped navigate me to the arrival from terminal 4. She is really kind and friendly and helpful!!
Work Location: ABM

 

Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Great info on lounges! Thanks to Gx meherun kanak.
Work Location: ABM

 

Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Meherun was extremely helpful and this airport has truly been the nicest Airport I've ever been in. I fly a lot for business and I really appreciate the efficiency, cleanliness and friendliness.
Work Location: ABM

 

Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Gx meherun was extremely helpful
Work Location: ABM

 

Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Very friendly and helpful.She took the time to help with gate nu,ber Thank you Meherun Kanak
Work Location: ABM

 

Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: I was traveling with my bags and wanted a picture by the new york sign and I got assistance from this lovely lady her name was Meherun, She also help me to find my gate I love it here #PS FIRSTTIMEINNYC LOVE THE TERMINAL B.
Work Location: ABM

 

Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Ms Kanak was phenomenal! She was helpful and personable and helped me to orient myself with my departure gate, the food court, and the Minute Suites Lounge. She approached me without my asking, and was most personable.
Work Location: ABM

 

Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: She was very helpful and directed us to the correct gates and informed us of the facility and services that are available to us. Her help was indispensable.
Work Location: ABM

 

Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Looking for another gate and was able to direct me. Very helpful and friendly!
Work Location: ABM

 

Date: 04/11/2022
Employee: Meherun Kanak
Airport: LaGuardia Airport
Experience: Very friendly and helpful. We just arrived in the city and Meherun gave us direction to the exit.
Work Location: ABM

 

Date: 4/11/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: She helped me very kindly to find out to baggage claim. This is just GG Abe me information but he was willing to help me. That makes my date and great start off visiting NYC.
Work Location: ERMC

 

Date: 04/11/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: Mrs. Lauriston kindly guided me through the process of checking the validity of my old MTA card i had purchased before Covid. She then helped me find my way around. What a nice way to be welcomed back in New York. Thank you Mrs. Lauriston
Work Location: ERMC

 

Date: 04/11/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Meeting this woman at the right time was great, I was quite lost and confused on where I was going and with this woman’s assistant I found my way. I’m beyond greatful for people like this. As I waited for my ride I watched her continue to help others with no problem. That’s what delta represents great customer service???? Thank you
Work Location: ERMC

 

Date: 04/11/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great atención really kind y get my mask with her because I lost my mask and take my uber thanks for everything
Work Location: ERMC

 

Date: 04/11/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: When my wife and I arrived at LaGuardia and collected our luggage, Darlene was a great help in directing us to the appropriate shuttle pick up point - which was confusing amid the construction there. She also found us seating while awaiting the shuttle ride.
Work Location: ERMC

 

Date: 04/11/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr K. Basant was the ONLY one who helped me when the transfer girl dropped me off at the wrong floor to get my shared shuttle back home. He dialed the number for me and got me to the right floor. The girl who transported me from the airline to baggage LEFT ME on the wrong floor and complained that I had too much luggage and had to take a few by myself. Mr. BASANT was wonderful. He called the shuttle service and they told him where I had to be and called for someone to help me get to the second floor to get my shuttle. I spent two hours in the airport waiting for luggage and in the wrong waiting area. I am VERY THANKFUL THAT MR. BASANT HELPED ME to get home safely. He was a very CARING MAN.
Work Location: ERMC

 

Date: 04/10/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I made the mistake of using the escalator to get to departures to my horror the 2nd floor escalator wasn't working. Izdehar saw me and came to help with my bags and took me by elevator to departures. I'm relieved she came through.
Work Location: ERMC

 

Date: 04/10/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I'm so glad there are good customer care reps. like this lady she searched directions for me, showed me how to I buy a metro card even helped me to find the right location to take the Q70 sbs.Airports needs more people like this lady her customer service skills are very good.
Work Location: ERMC

 

Date: 04/10/2022
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Asked if we were OK and gave us helpful information about ways to travel and transportation
Work Location: ERMC

 

Date: 04/10/21
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: She was super nice and took me to the right way
Work Location: ERMC

 

Date: 04/10/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Thanks to Izdehar I was able to save at least $80 inorder to travel to Newark Airport. Her help was so much needed and appreciated.
Work Location: ERMC

 

Date: 04/10/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: We were really welcomed by izdehar as soon as she asked her for help. We landed at this airport in route to Amman Jordan, we reserved a shuttle to take us, but they never came. Izdehar recommended we rake a taxi so we don't miss our flight and call the shuttle company once we get to JFK. She was kind enough to help us to the taxi lane. We thankfully too her advice we called the shuttle company who issued a full refund and offered us a fee ride upon our return.
Work Location: ERMC

 

Date: 04/10/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: Provided great service in getting myself and another passenger our Connecticut shuttle. She was very courteous and extremely helpful. Fantastic customer service!
Work Location: ERMC

 

Date: 04/10/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: I arrived at Newark airport with my two in-laws who are handicapped and in wheelchairs, we arrived 3 hours late because of plane delays and were extremely tired and jet lagged , I had to go pick up my car and didn’t know how I was going to do that, Nilda came right up to us and asked if I needed any help, explained my situation, she not only stayed with them but also got a cart for our luggage so when I pulled up I can transfer everything quickly, the bags were extremely heavy and she might have even hurt her back to does, but I want to thank her for helping us out.
Work Location: ERMC

 

Date: 4/10/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha Walker was just great. We had missed a flight and got rerouted to Newark. When we arrived we found out our next flight was cancelled. Decided to take the train to Philadelphia but wasn't sure how it worked. Iesha walked us through our options, helped us at the ticket terminal and pointed us in the right direction. It was such a pleasure to have her help and smile the entire time. A+ for helping two weary passengers who had been traveling all day. Her badge number is 6300559386. She deserves a raise and a big hug. We need more people like her in this world!
Work Location: ERMC

 

Date: 4/10/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha Walker assisted my teenage son and I in figuring out how to catch the appropriate NJT train from EWR to Princeton. We had never traveled the Northeast Corridor before, and it can be a little intimidating the first time. Iesha kindly explained how to get to from the airport to the appropriate train, as well as walked us through purchasing the correct tickets. She was kind, patience and very clear in her instructions. She is a welcoming and helpful person in her role.
Work Location: ERMC

 

Date: 4/10/22
Employee: Janie Westfield
Airport: JFK International Airport
Experience: After landing we were kindly greeted by Janie W and she was very helpful. She took us to the cabs and organized one for us. Again, she was very nice, very patient and helped us nicely.
Work Location: ERMC Aviation

 

Date: 04/09/2022
Employee: Carlos Ozoria
Airport: JFK International Airport
Experience: I usually travel through Jfk but, not always I get to be greeted by such a nice professional and professional agent as Mr.Ozoria.A humble and cordial gentleman that have all thr right answers for any question of grand transportation among many other questions asked.
Work Location: ERMC

 

Date: 04/09/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: she was a very respectful and friendly lady who made us feel welcomed when she greeted us in Spanish. We all felt good meeting her. Thank you
Work Location: ERMC

 

Date: 04/09/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: My family & I met her near the welcome center she is very approachable and is very eager to help her passengers.. She was the only nice person we met since we arrived to NY.We were lucky to have met her.
Work Location: ERMC

 

Date: 04/09/2022
Employee: Izdehar Alahazali
Airport: LaGuardia Airport
Experience: To: Company EEMC This is a letter of commendation for Izdehar Alahazali, who assisted me very graciously when I was at LaGuardia Airport on Saturday morning, April 7. I was in a confusing situation at terminal C and advised that I needed to proceed for a fairly long walk over to terminal C. Getting my way over to terminal C would have been very difficult, given all of the major construction going on at that time. Izdehar most willingly offered to guide me over to terminal C, and I was exceedingly grateful for her helpfulness and friendliness in guiding me through this outdoor maze! And upon arrival at terminal C, she introduced me to one of her colleagues, who even assisted me further in a matter of minutes in securing a chair for me in my awaiting for family members at that location. Without her assistance, I would've found this whole venture rather difficult to accomplish. I am very appreciative and thank you very much for this service.
Work Location: ERMC

 

Date: 4/9/2022
Employee: Kyna Napolitano
Airport: LaGuardia Airport
Experience: Kyna was exceptional in helping us locate our transfer from LaGuardia to Norwegian Gem. She stayed with us to make sure we got in contact with Norwegian and made sure we were on our way to a great vacation. She knew who to contact and didn't leave our side until we were on our way. Very impressed with her courteousness and professionalism. Thank you Kyna!
Work Location: ERMC

 

Date: 4/9/22
Employee: Calvin Holmes
Airport: LaGuardia Airport
Experience: I requested a TSA Cares Representative for Flight 5164 on April 9 from LaGuardia Airport in New York to Greensboro, North Carolina. Rep. Calvin Holmes showed up quickly to assist me at security. He was professional, courteous, and extremely helpful. I would like to commend him for his service. Sincerely, Gary Williams
Work Location: TSA

 

Date: 4/8/22
Employee: Danquah Ageyopong
Airport: LaGuardia Airport
Experience: The employee was very responsive to my question about needing extra help with luggage. He even asked when my family would be traveling, so he could help with my family's extra baggage.
Work Location: Pro Seguro Services

 

Date: 4/8/22
Employee: Konstantinos Koutinis
Airport: LaGuardia Airport
Experience: The employee was helpful in directing me to where a good pickup spot would be for someone, I was meeting. He knew where car services and the Taxi services were.
Work Location: Pro Seguro Services

 

Date: 04/08/2022
Employee: Muhammad Anjum
Airport: LaGuardia Airport
Experience: The employee was constantly watching passengers as they were exiting the gate area but also looking to make sure no one was trying to enter the gate area from baggage claim area. He was friendly in his interaction with me as I asked him if this was the place that every passenger arriving in Terminal D would have to exit through.
Work Location: Pro Seguro Services

 

Date: 4/8/22
Employee: Shahla Ami
Airport: LaGuardia Airport
Experience: I specifically asked how to go about reserving a wheelchair for my grandfather on a future flight. The employee said I could do it as the flight was booked online. The employee was very helpful in asking when the traveling would take place and then directing me how to ensure I could have a wheelchair ready.
Work Location: Pro Seguro Services

 

Date: 04/08/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Thanks Iesha for helping a tourist navigate to the right rail stop. The choices can be confusing for non-locals. And yet you took the time to guide me through the choices and get me pointed to the right track. A friendly helpful boost along the journey is always greatly appreciated!! Never underestimate the kindness of a stranger. Something tells me this simply who Iesha is … not simply a job!
Work Location: ERMC

 

Date: 04/08/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Kudos to whomever trained this customer support representative, she is full of knowledge and handles the extremely high magnitude of passivity ease.
Work Location: ERMC

 

Date: 04/08/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: She was a very big help getting my husband and I to meet the left driver we would have been so lost and confused without her help.
Work Location: ERMC

 

Date: 04/08/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: She helped me find the correct destination. She was very helpful, kind and knowledgeable!
Work Location: ERMC

 

Date: 4/8/22
Employee: Cary McGroo
Airport: JFK International Airport
Experience: It was between 2:00 and 2:30am and the very long line for taxis was populated by tired passenger, who had been on greatly delayed flights. Cory was the taxi dispatcher. He told all of us that there were no taxis in the airport and how long the wait was going to be. He also told us what our other options were for transportation. As new people joined the line, he shared the information with them, as well. He directed the taxis where to pull up, because he did not want the waiting passengers to have to drag their suitcases through puddles. He helped elderly passengers with their luggage. He was a gracious presence at a very early hour. I commend this exemplary employee.
Work Location: ABM Taxi

 

Date: 04/08/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Janie was most helpful in phoning the company for our transfer. She was very welcoming.
Work Location: ERMC

 

Date: 04/08/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was awesome and so helpful!
Work Location: ERMC

 

Date: 04/08/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful at cleaning out an area of the 1st floor where I was needing to do some work while trying to figure out my new travel plans after a cancelled flight.
Work Location: ERMC

 

Date: 4/8/22
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: He greeted me as I was exitng the airport. Asked where I was going. And he directed me to the correct bus to take to get to New Jersey. He was very helpful and kind.
Work Location: ERMC

 

Date: 04/08/2022
Employee: Izdehar Alghazah
Airport: LaGuardia Airport
Experience: I wasn’t sure where I was going and things are really messy in the terminal. Izdehar helped me get a metro card and pointed me where to walk with extremely clear directions. I had a lot of anxiety about navigating public transit myself, since I don’t use it at home much, but her help made the biggest difference in starting off my NYC weekend with a friend right. Thank you so much!
Work Location: ERMC

 

Date: 4/7/2022
Employee: Tania Ferdous
Airport: LaGuardia Airport
Experience: As soon as I approached Tania, she made eye contact and said in a cheery tone, "Hi! Can I help you?" I said I would be traveling in a few weeks with my mother and asked how to go about getting a wheelchair. She said that I could reserve one online when I bought our tickets if I wanted; however, that was not even necessary because there would always be a lot of wheelchairs available right there in the terminal. She said we could come in and ask for one or go to the Curbside desk and ask for one there. She said they would get us a wheelchair and help us with our bags too. I could not read her airport ID, because it hung too low and she did not wear a name tag. When we were done, I asked her name. She showed me her ID and said her name was Tania. I asked if she would be there in a few weeks. She asked when we were going and I responded Friday the 25th. She said that she works weekdays, so she probably would. She said it was nice to meet me and that she hoped to see me
Work Location: Prosegur

 

Date: 4/7/22
Employee: Yanique Stephenson
Airport: LaGuardia Airport
Experience: She was super polite and knowledgeable. She patiently guided us through the steps and route to get to our hotel in Manhattan. She explained irregularities like not getting more than two fate cards on one credit card. She helped us select best fare card based on our party and plans
Work Location: ERMC

 

Date: 04/07/2022
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Dear Sir/ Madam, my name is Jairo and I want to let you know about an exemplary service that I received from Virginia M that works at the welcome center desk and Rafael(I don't remember his last name) who works for American airline. On Thursday April 7 I was flying with Flair airline, I went from terminal to terminal trying to find out what terminal my flight was departing from and nobody was able to help me, finally I asked Rafael and he brought me to Virginia and after using a tablet she was able to find my terminal. I want you to please let Virginia and Rafael know that I am very grateful, thankful and extremely satisfied with the help I received.
Work Location: ERMC

 

Date: 04/07/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I'm very glad I met Izdehar Alghazali, I had checked my bags in Terminal C cause I was going to Atlanta, walked all the way here. She welcomed me to Laguardia airport I guess I seemed confused, she asked if I needed help. She checked my ticket on her tablet and discovered I was flying out of C, so she advised me to go through security in D and use the shuttle to get back to C. I'm so glad I did this because I was afraid I would have been late if I had to walk back.
Work Location: ERMC

 

Date: 04/07/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Reaching laguardia Airport's terminal D was a long task itself, having to get to uber during construction was a whole lot more difficult, thanks to Izdehar for making it that much easier for me. She really provides exceptional customer care.
Work Location: Alghazali

 

Date: 4/7/22
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Ms.Moreno helped me with excellent information of how to get to my destination. She took the time to explain it insuch a way that make get to my hotel fast and affordable in Manhattan. Her help was greatly appreciated not knowing too much about this great city of NY. Thank you Virginia for making my journey pleasant.
Work Location: ERMC

 

Date: 04/07/2022
Employee: RoseMarie Reyes
Airport: LaGuardia Airport
Experience: Myself and my family were flying back home to NYC from Orlando. The weather was pretty bad, cold and rainy. We were constantly calling Cab services, Yellow Taxis and Uber/Lyft and nobody would take our family of 4 adults, 2 school-grade children and 1 toddler even the XL vehicles/highlanders . RoseMarie Reyes was very friendly and approachable in her manners and directed us on how to be able to get home quickly from the airport. Waiting 30+ minutes, RoseMarie helped negotiate with the 5th driver to be able to get us all home. On the behalf of myself and my family, we love and truly appreciate the very charismatic and charming personality RoseMarie presented in helping us get home. I hope she gets to see this because it truly was the highlight of our day. Overall service by Ms.Reyes, Very supportive!! Thanks and Take Care, A. Moreira
Work Location: ERMC

 

Date: 04/07/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Receiving the best customer support from Ms Alghazali was the best part of my arrival at laguardia Airport. She was very thorough when giving directions, her friendly manner was top notch. Great customer service skills.
Work Location: ERMC

 

Date: 04/07/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I encountered Izdehar at the baggage area in this terminal which I am very grateful to have done so. We waited for our driver for almost 20 minutes, when she approached us to offer her help. She recommended we reach out to the driver just incase he was at terminalc, sure enough he was waiting for us in terminal C, good call on her part, otherwise we would still be waiting to be picked up.
Work Location: ERMC

 

Date: 04/07/2022
Employee: Justin Bucano
Airport: LaGuardia Airport
Experience: Justin helped us locate a lost rain jacket. The entire team was super helpful in helping us locate the jacket, and we very much appreciated Justin locating and helping return the jacket. Very big thank you to Justin and the terminal B TSA team for helping us out in this way. Excellent service!
Work Location: TSA

 

Date: 04/07/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Iam a native New Yorker who just started using Newark airport so there were quite a few questions that I had Well for every quedtion I had, Nilda had two answers (which were all clear, correct and concise). Nilda is an excellent customer service representative who deserves recognition for her service and people skills
Work Location: ERMC

 

Date: 04/07/20022
Employee: Georgete Martins
Airport: LaGuardia Airport
Experience: After I collected my baggage, I was out of breath and unable to walk very far. Georgete saw that I was in distress almost immediately and retrieved a chair which allowed me to sit and rest for a few minutes. Then she got a wheelchair for me to sit in and took me to my pick up point, which was quite a ways away. She was very kind and helpful. I only wish I had been focused enough to give her a tip. Is there any way I can still do that? Please convey my gratitude to her. I am very thankful that she was there at just the right moment.
Work Location: ERMC

 

Date: 04/07/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: When our flight was cancelled and we were unable to find a rental car alternative, K Basant was extremely helpful and courteous in making sure we were able to secure transportation. He offered suggestions and waited with us while we contacted numerous agencies. He provided directions to the shuttles and was overall polite and helpful.
Work Location: ERMC

 

Date: 04/07/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Ms. Hunter was very helpful along with being a nice person. Her assistance was greatly appreciated.
Work Location: ERMC

 

Date: 04/07/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was excellent. She was patient and answered all of our questions about taking public transportation from the airport. Not only was she able to help us she was able to help multiple customers all at once and still made you feel like you were the only person she was helping at that time. She is a true example of what customer service should be. My wife, daughter and I flew in from Chicago. He felt like native New Yorkers after speaking with Darlene. She’s a wealth of knowledge and should be honored as a treasured Ambassador of NYC.
Work Location: ERMC

 

Date: 04/07/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Mrs. Mercado was extremely helpful to us as it was difficult to hear anything and we asked her assistance. If it wasn't for her we would have gotten on the wrong train into NYC which would have presented major difficulties for us so we want to thank her for stepping up and saying something when she heard the mistake we were about to make.
Work Location: ERMC

 

Date: 4/7/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: This is a letter of commendation for Izdehar Alahazali, who assisted me very graciously when I was at LaGuardia Airport on Saturday morning, April 7. I was in a confusing situation at terminal C and advised that I needed to proceed for a fairly long walk over to terminal C. Getting my way over to terminal C would have been very difficult, given all of the major construction going on at that time. Izdehar most willingly offered to guide me over to terminal C, and I was exceedingly grateful for her helpfulness and friendliness in guiding me through this outdoor maze! And upon arrival at terminal C, she introduced me to one of her colleagues, who even assisted me further in a matter of minutes in securing a chair for me in my awaiting for family members at that location. Without her assistance, I would've found this whole venture rather difficult to accomplish. I am very appreciative and thank you very much for this service!
Work Location: ERMC

 

Date: 04/07/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda was God sent. She helped me with my luggage from the air train to the Amtrak. She was exception in her service. She was patient and she was very helpful. She deserves this nomination by her exemplary service. Thank you.
Work Location: ERMC

 

Date: 04/07/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: We just picked up our bags and were trying to figure out how to get to public transportation. Mr. Basant asked if he could help us. He explained every step of what we would need to do to the point where we exited the subway just blocks from out hotel. The details he gave us were unbelievable helpful. At one of our stops we had to take an elevator up one flight, get out and go to a second elevator to get up to the top floor. HE explained all of that as well. He was amazing! In addition to his great assistance, it was pouring at the time and we had to walk a bit outside. The airport had a lot of temporary walkways to help us avoid getting soaked. We really appreciated that as well. Thank you.
Work Location: ERMC

 

Date: 4/6/2022
Employee: Miguel Carrasco-Justo
Airport: LaGuardia Airport
Experience: When I approached Miguel, he politely greeted me and then asked if I needed assistance. When asked how I would go about getting a wheelchair, he stated that I could request a wheelchair from the associate at the check-in counter. He stated that they would arrange for someone to meet the passenger. I thanked him and he then said, "Have a nice day." I was unable to see the company name on his badge.
Work Location: ABM

 

Date: 4/6/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: She was very helpful in helping us pick the right MTA fare for our stay and which train to take to our destination. A very pleasant person to interact with.
Work Location: ERMC

 

Date: 04/06/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: When I find myself in baggage claim and after getting my bag, I realized that I had another hour or two to wait for the rest of my part since they took different flights to get to NYC. Miss Sarif was friendly and helpful. She told me that there wasn’t any place like a restaurant or bar down by baggage claim but that I could sit in the designated chairs if there were any available. She also gave me a tip for my next trip to wait upstairs before TSA at the bars there cause once we pass them, we cannot return. She was very friendly and also told me to purchase a metro card to use on the city instead of using taxis or an Uber since it would be really expensive. Thank you got your help Syeda! Julianne
Work Location: ERMC

 

Date: 04/06/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Ms Sharif helped me figure out where my daughter’s bags were located so that we could meet up with her and head to our hotel. We were about to get on a bus and go to another terminal when she stopped us and told us that we were going the wrong way. She was very sweet! Thankyou so much!
Work Location: ERMC

 

Date: 4/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She guided us to shuttles
Work Location: ERMC

 

Date: 04/06/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Ms. Reyes’s greeting and helpfulness are by far the best welcome I have ever had in NYC! She is an ambassador for LGA and the city.
Work Location: ERMC

 

Date: 04/06/2022
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: As I arrived from my flight from Chicago by jet blue, I noticed, that I was missing a small bag I had where, I was carrying important medications and documents. I then proceeded to the information center where I found Ms.Ciriaco who kindly helped me get the bag I considered already lost. Thank you so much for your kindness and professionalism.
Work Location: ERMC

 

Date: 04/06/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie helped guide my large group to the proper terminal when we appeared to be lost. Afterwards we spotted her with a huge smile on her face pleasantly greating arriving passengers and offering assitance to anyone in need. It was a breath of fresh air to see someone in such a great mood especially in a place like an airport when most people are exhausted and angry.
Work Location: ERMC

 

Date: 04/06/2022
Employee: Vanessa Tejeda
Airport: LaGuardia Airport
Experience: Arriving from Toronto by the first plane on a cold rainy day, I was on the way to take a shuttle to JFK when she approaches me being completely lost. She immediately called a shuttle bus company to find out if there was an available spot for me. She called a private limousine company for me after realizing that I would probably miss my connecting flight from JFK if I take the available shuttle. When she found out that even this private limousine company didn’t have a spot for me, she kindly guided me to take a cab. She carefully explained for me what to take and what not to take. I received an excellent customer service from her. Because of her effort and judgement, I didn’t miss my flight from JFK. I personally have a customer service job. But I don’t think I can offer a better customer service than Venessa. I learned a lot from her service. Thank you, Venessa! You are great!!
Work Location: ERMC

 

Date: 4/6/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: This was my first time flying into la guardia and I was anxious about navigating the public transit system in route to my Manhattan hotel while carrying my luggage directly from the flight. Ms. Reyes sought me out and asked if I needed help getting transportation. This type of customer service was unparalleled and I had not experienced this type of care in any other US or abroad airport, she made an other wise stressful experience super easy and relaxing.
Work Location: ERMC

 

Date: 4/5/2022
Employee: Farhana Chistee
Airport: LaGuardia Airport
Experience: I observed Farhana working with a customer in the gate area, and she was kind and patient in her interaction. When I approached Farhana, she said, "Hello," in a pleasant tone. I asked her, "How would I go about getting a wheelchair for my wife next week when we travel from here?" She told me that I can just ask at either Curbside or ticketing, and someone would come right over with the chair. She spoke clearly and professionally.
Work Location: Prosegur

 

Date: 4/5/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda has been very helpful and getting us a wheelchair to go directly to the gate she is friendly and attentive
Work Location: ERMC

 

Date: 4/5/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Good morning take the time to Say thank you to DARLENE HUNTER TERMINAL B. :)
Work Location: ERMC

 

Date: 04/05/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was super helpful and upbeat. She greeted us as soon as she saw us and not only helped us buy our metro card but even showed us the route we had to take on Google Maps. We were initially a bit nervous to take public transportation but with her help we had a smooth journey and we made it safe and sound to our hotel.
Work Location: ERMC

 

Date: 04/05/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: If it was not for Nilda my day today would have turned to a very bad day. I landed at Newark this morning and was planning to take a rental. Got inside the Airtrain and quickly realized I have lost my purse. All my credit cards and IDs were in it! I was so sure by then that my day is ruined. I quickly exited the train thinking where all I need to now search for my purse. And thankfully by then I saw Nilda rushing towards the train holding the purse up. Looked like she was trying to reach there before the train leaves. She confirmed it’s my purse and also insisted I check it to ensure I did not lose anything. I want to thank Nilda for her exemplary service. I now wish I had given her a small gift for her service. If there is a way I can still send her a gift, please let me know. Thanks Nilda and ERMC!
Work Location: ERMC

 

Date: 04/05/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste went above and beyond to help me out! I needed to enter the AirTran but my Amtrak ticket was not working I would have been there for a very long time if I did not received help from him. Great customer service and other people should learn from him. thank you!
Work Location: ERMC

 

Date: 04/05/2022
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Excellent help. Thanks
Work Location: ERMC

 

Date: 04/05/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene did a wonderful job assisting us with finding transportation. She directed us to the safest and quickest options to reach our destination and cautioned us to avoid anyone trying to fleece us for a ride.
Work Location: ERMC

 

Date: 04/05/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: A. Lauriston did an awesome job of helping us get from baggage claim to the subway. She helped us with getting our metro cards including offering some of our different options and then getting our bus ticket. She was very friendly and stayed around until we were done with all we would need to start our moving about the city. It was a great beginning to our trip and helped us tremendously.
Work Location: ERMC

 

Date: 4/5/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: She was so great to us and my group of teenagers. She helped us get out metro cards and have very specific information of how to get To which terminal to get on the bus, how to get a bus ticket. She went above and beyond to make our first subway ride from the airport a success!
Work Location: ERM

 

Date: 04/05/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: She was very courteous and amicable. It’s not usual to find someone like her!
Work Location: ERMC

 

Date: 04/05/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: She’s a high quality employee. She was very patient and friendly.
Work Location: ERMC

 

Date: 4/4/22
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: We hope this gets to the appropriate party to praise the kindness of Izdehar Alghazali My boyfriend and I arrived in New York City around 10am on Sunday February 20th, 2022. We are both from Buffalo and are not familiar with New York City or the public transportation system within the City. Upon arriving at LaGuardia, we were trying to figure out the transportation system and asked a woman at customer service for help. We could not have gotten more lucky to have met who we did. Izdehar not only helped us purchase a subway card, but she also helped us navigate the airport, walking with us through the terminals to the bus stop and giving explicit directions on where to disembark the bus and the trains to take. We could not be more thankful for the generosity and kindness that Izdehar showed us on Sunday. My boyfriend and I both hope this message is relayed to her. Please know that her kindness had a positive impact on our weekend.
Work Location: ERMC

 

Date: 4/4/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie went above and beyond! It was our first time flying with our baby and she helped us find our family and get situated. We would have been lost without her- thank you!
Work Location: We soar higher

 

Date: 4/4/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was extremely kind and helpful when asking questions about terminals, transportation to Manhattan and rental car locations. I really appreciate having someone who is willing to answer any questions with patience. A huge thank you to her!
Work Location: ERMC

 

Date: 4/4/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was great with helping me and daughter navigate the metro for the first time!
Work Location: Ermc

 

Date: 4/4/22
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: We needed a pass and we needed to get on a subway and this woman helped us a lot.
Work Location: ERMC

 

Date: 4/4/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: She did perfect job and Helped me so Much I was struggling going to JFK Airport from LGA and she find my help me find a shuttle and made a reservation. Even though the shuttle got canceled but she help me afterward too. I had amazing service from her
Work Location: ERMC

 

Date: 4/4/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene went above and beyond to help us! We had a couple hours before boarding and she provided my mother with a chair so that she could be comfortable while we waited.
Work Location: ERMC

 

Date: 4/4/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Mr Noel helped me with finding a train track with excellent service.
Work Location: ERMC

 

Date: 4/4/22
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: When I arrived from Canada, at LaGuardia Terminal B, I quickly discovered, that both my ATM card and my Visa card, did not work in the US. I needed to get out to Far Rockaway, ASAP, as it was my son's engagement party. When I asked Rosita if there were any other ATM machines that might work with my cards, she suggested that I go to Chase Bank to enquire. But that required a bus ticket, which I could not purchase, as my cards were not working. When Rosita realized my situation, she immediately went to get her own wallet, and proceeded to buy me a bus ticket! I was so touched that she did that for me! I had always heard that La Guardia was not a "friendly airport". But this was the nicest thing that ever happened to me at an airport! My airport in Canada, is FAR more unfriendly than La Guardia. Rosita was really my guardian angel that day. I will always remember her kindness.
Work Location: ERMC-UNIFI

 

Date: 4/4/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene helped me figure out which bus and connecting train I needed to get to my hotel. She stayed around until the bus came to make sure I knew where I was going. So helpful - thanks, Darlene!
Work Location: ERMC

 

Date: 4/4/22
Employee: Jenell Mckenzie
Airport: JFK International Airport
Experience: Exceptional service by Jenell. She went above and beyond. Helped us finding a hotel and a taxi.
Work Location: ERMC

 

Date: 4/4/22
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar was super helpful from the start. She stepped in to help when I looked a bit lost without me needing to ask. She provided details instructions to get to the Q70 train and also gave me the tools I needed to update my SIM card going above and beyond.
Work Location: ERMC

 

Date: 4/4/22
Employee: Charles Offinger
Airport: JFK International Airport
Experience: I was coming off a flight looking for where to catch my taxi and had to stop and ask Charles for help. He was very helpful and super friendly to talk to, giving me a good end to a long travel day.
Work Location: ERMC

 

Date: 4/4/2022
Employee: Nilda mercado
Airport: Newark Liberty International Airport
Experience: Amazing service!
Work Location: Ermc

 

Date: 04/04/2022
Employee: Berkeley Smith
Airport: Newark Liberty International Airport
Experience: My husband and I have been calling the airport for two days, to find out information about a dog in cargo, from Portugal. All we wanted to know is what is the protocol for the pick up. We were hung up on or transferred and never got an answer. Tonight, Berkeley Smith answered and he was phenomenal! He spoke with intelligence, was calm and so happy to help us. He has superior communication skills and needs to be recognized for his unquestionable integrity! He should train the entire staff. He took his time and was very caring. He got the job done and was personable as well! At fifty and having many dealings with the airport, he was by far the best person I ever dealt with. Please let him know that he is outstanding and we appreciate his work ethic. I wish he had his own line, we would call him for everything. He had a great sense of humor as well and was so professional. When he answered the phone he was extremely polite. His customer service is superb!
Work Location: ERMC

 

Date: 04/04/2022
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: Rosita Nillaga helped me and my family to get out the airport and use ground transportation She is very knowledgeable.
Work Location: ERMC

 

Date: 4/4/22
Employee: Nadia Augustus
Airport: LaGuardia Airport
Experience: My husband and I travelled to Florida on 3-28-2022. When we got to our connecting station we realized we left our I-pad in TSA Screening. We filled out all the appropriate forms for Lost and Found and kept track of the I pad on our phone. When we returned to LaGuardia we found that Lost and Found was closed. My husband went back to LaGuardia TSA Lost and Found on Monday, 4-04-22 and was greeted by Nadia Augustus. She went through the many devices and security checks with my husband for our iPad. She was calm, courteous, professional…in short, super nice and competent. We felt it was important to let you know of her outstanding work ethic. Thank you, Sue and Bob Blozzon
Work Location: TSA

 

Date: 04/04/2022
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Bertha took her time to help me print a boarding pass on the machine kiosk, while I was running late to make it to my Amtrak train. I had luggage with me and she had the patience and help me pass the gate so I can go to my track and take my train.
Work Location: ERMC

 

Date: 04/04/2022
Employee: Carol Downing
Airport: LaGuardia Airport
Experience: Before boarding AA Flight flight 4590 for ILM on Monday morning I stupidly left my carry on laptop bag at a seating area located some distance from Gate 24 and didn’t realize I’d done so until almost 2 hours later after landing. Then I received a voicemail message shortly after landing saying it had been found and would be delivered to “baggage services” but not saying which airline’s baggage services. The number from which the message came wouldn’t accept a return so I contacted Carol’s group and Carol answered. She immediately began helping — giving me the correct (unpublished) phone number and then following up when there was no answer to my repeated calls, and after I struck out with AA she figured out that the number from which the voicemail came appeared to be a United phone number she helped me contact their baggage services. Still no luck. Over the next day Carol continued to stay in touch with me, giving me still other suggestions— calling the Police line, calli
Work Location: ERMC

 

Date: 4/3/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: La Sra. Mercado nos proveyó un servicio muy profesional. Es muy amable y es un asset para su compañía, gracias Mrs. Mercado provided us with a very professional service. He is very kind and is an asset for his company, thank you
Work Location: ERMC

 

Date: 04/03/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Ms. Nilda Mercado Has a very professional way to treat passengers. I approaching to her twice with different questions and she was willing to answer every question in a professional manner. Ms. Mercado is a star for your company. Keep your outstanding job.
Work Location: ERMC

 

Date: 04/03/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: This good lady helped me get the most inexpensive way to get to Elmont NY. It would have cost a great deal to take a taxi or Uber
Work Location: ERMC

 

Date: 04/03/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha Walker was very kind and helpful in changing our tickets.
Work Location: ERMC

 

Date: 04/03/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I so much appreciate all the good customer care I received from Ms. Alghazali, she assisted me with downloading and using uber to request service from them. I felt special when she spent time helping me.
Work Location: Ermc

 

Date: 04/03/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: With the appearance of LaGuardia Airport you wouldn't expect to get any type of service from the personal. Alghazali proved me wrong she did a good job providing me indivualized customer service. This compensates for the poor appearance and lengthy walk that I was forced to endure. I'm glad there are the good representatives like Ms Alghazali and her colleagues there who made a differnce to us passengers
Work Location: ERMC

 

Date: 04/03/2022
Employee: Officer Maccioli
Airport: JFK International Airport
Experience: I didn’t realize I had left my phone sitting on a side counter at Starbucks this morning. After a 24-hour delay in travel due to a canceled flight yesterday, we were finally on our way to USVI. Just prior to boarding our plane, the gate agent announce my name and said to approach the podium for a lost item. I had NO IDEA that I had lost my phone (that had my boarding pass, QR code to enter the USVI and the rest of my LIFE on it as well!! When they gave it to me, I discovered that the officer had reached out to a family group text, but no one in the family had noticed. THANK YOU, Officer Maccioli, for going the extra mile to figure out my name, which flight I was on, and getting my phone to me all within 30 minutes prior to boarding my flight. #myhero!!
Work Location: Police Department

 

Date: 04/03/2022
Employee: Ray Morales
Airport: LaGuardia Airport
Experience: Mr. Morales was there just when I needed help! He was thoughtful, wise, concerned, and so helpful. I appreciated his help immensely, he’s an absolute credit to your company!
Work Location: ERMC

 

Date: 04/03/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: She was very friendly,understanding and helpful to my wife in getting her to where she needed to be.
Work Location: Ermc

 

Date: 04/03/2022
Employee: Pratima Pharsi
Airport: JFK International Airport
Experience: My flight was cancelled and JetBlue terminal was a total chaos. Ms Pratima assisted me in getting rebooking information, my luggage and a hotel. What started out as an insane day was quickly put at ease by this wonderful soul.
Work Location: ERMC

 

Date: 4/3/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Was very nice and helpful
Work Location: Ermc

 

Date: 04/03/2022
Employee: Ferrell Atik
Airport: LaGuardia Airport
Experience: I was diverted to LaGuardia airport, and I was trying to get a hotel. I dropped my phone and it broke.I had no room and no way to get a hold of anybody. Feriel not only borrowed me her phone, but she walked me too the shuttle pickup area. She refused to take a tip.What a sweet and wonderful woman.I would like to tell her that her kindness was extremely appreciated. Vern Hammarsten
Work Location: ERMC

 

Date: 04/03/2022
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: I arrived from Spain at this terminal and encounter ysvania with a great smile that I could see through the expression of her eyes even with her mask on, I asked her some questions about transportation and hotels which she correctly answered all of them. Great work ysvania.
Work Location: ERMC

 

Date: 4/3/22
Employee: Michael Carey
Airport: JFK International Airport
Experience: We arrived in New York in the afternoon ( party of four) and were awaiting a transfer which did not arrive at arranged time.we were unable to contact the transportation service with our phones.Michael asked if he could help us and after we explained our situation he used his own phone to contact the company arranging the taxi . We were going to arrange another taxi but Michael advised us immediately against this as there were people hanging around the airport who presented themselves as a taxi driver when in fact they were not and have been steeling peoples baggage etc. Michael showed us where to wait outside for the taxi and advised to not use any taxis in New York unless a verified taxi . We were extremely grateful to Michael offering a tip for his help but he declined.Michael is a credit to your company
Work Location: ERMC

 

Date: 4/2/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Good and delightful. Went above and beyond
Work Location: ERMC

 

Date: 04/02/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar is very helpful, I needed helping finding my ride which was waiting for me in terminal D. I'm glad she was there to offer me help otherwise I would've been stuck here waiting.
Work Location: ermc

 

Date: 04/02/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: What a warm welcome home my family and I received from Ms. Alghazali. After flying for so long it was a treat being greeted by this wonderful lady.
Work Location: ERMC

 

Date: 04/02/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: She helped me navigate the Amtrak ticket machine and made sure I got credit for a ticket id already paid for but needed to modify.
Work Location: ERMC

 

Date: 04/02/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Thanks to Alghazali whose hard work and efforts helped me find my bags. It made no sense for me to arrive in terminal C and my bags arriving in terminal D. I appreciate all her good customer care, but really hated having to walk for so long to get my bags.
Work Location: ERMC

 

Date: 04/02/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Today was my first time trying to navigate ground transport and the subway system by myself. I was very fortunate to connect with Izdehar Alghazali who not only helped me purchase a metro card but also found what route I needed to take to arrive at my destination. She was extremely patient and helpful, as well as protective. She even placed my baggage on the bus for me when she saw that I was struggling. I couldn’t have had a more kind (and comforting) welcome to NY. I am very appreciative of her service!
Work Location: ERMC

 

Date: 04/02/2022
Employee: Eloisa Tacuri
Airport: LaGuardia Airport
Experience: Encontrei Eloísa no segundo piso terminal B, logo viemos no terceiro piso atrás do passaporte da minha mulher que eu perdi na praça de alimentação, passamos tsa para buscar os papéis! Gracias Eloísa tacuri I found Eloísa on the second floor of terminal B, then we came to the third floor behind my wife's passport that I lost in the square of food, we passed tsa to get the papers! Thanks Eloísa Tacuri
Work Location: Ermc

 

Date: 4/2/2022
Employee: Eloisa Tacuri
Airport: LaGuardia Airport
Experience: very kindness
Work Location: ERMC

 

Date: 4/2/22
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Last night we landed at JFK airport after a long flight. Having some questions we’ve approached one of your Employees - Janie Westfield (ERMC AVIATION at terminal 7 JFK). I’m writing to thank you for the great work of Janie! Janie was very kind and welcoming! She helped us with our questions about NYC. Please pass our gratitude to Janie :) Kind regards Piotr Springer
Work Location: ERMC

 

Date: 04/02/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: PERFECT EXPERIENCE WITH LUIS!
Work Location: ABM Shuttle Bus

 

Date: 04/02/2022
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: Elisavet was excellent and extremely helpful, she explained everything so clear and she made our airtrain trip from EWR to penn station much easier.
Work Location: ERMC

 

Date: 04/02/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Janie was exemplary in her services. Janie was so kind to help several of us who were stranded in the city for the night due to flights being cancelled throughout Florida. None of us were from New York and had no idea where to find a place to stay for the night. It was me and two other ladies, from different flights and each of us alone. Not only did Janie find us a safe hotel to stay at, but she cheered us up and made sure we were ok. I am a person with disabilities, and did not know if I could get to the hotel shuttle. She made sure that I could. I will never forget Janie, her kindness, dedication and sense of humor. And with Janie, we four bonded and created friendships that are unforgettable. Delta Delta Delta, the Delta sorority girls, and now friends forever!! Thank you, Janie, there should be more people like you in this world! Love ya, lady!!
Work Location: ERMC

 

Date: 4/1/22
Employee: Mirwais Ferozi
Airport: LaGuardia Airport
Experience: He was very helpful and nice.
Work Location: ABM Parking

 

Date: 4/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was so patient with me. She was very clear with her directions
Work Location: Ermc

 

Date: 04/01/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: A very helpful and sweet customer service care representative is the way I would describe Mrs Alghazali. She was very thoughtful and displayed genuine concern for passengers needs.
Work Location: ERMC

 

Date: 04/01/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I really appreciate all efforts made by Alghazali to help make my way to my car service driver, it was a very long walk. I'm glad she was there to lend a hand
Work Location: ERMC

 

Date: 04/01/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar Alghazali Helped us in locate our baggage arrival and because we had to wait for two hours she provided us chairs and good information on where to get food. In this chaotic day was a relief to find a very nice and helpful lady. Elena
Work Location: ERMC

 

Date: 04/01/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was very polite and extremely helpful. She quickly ensured that I got the proper ticket to train into Manhattan , and made sure I got my military discount. A true pleasure to be greeted and assisted so professionally.
Work Location: ERMC

 

Date: 04/01/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Janie was super friendly and very helpful, giving me great advice about transport and where to eat and get around the airport. Remembered me twice and came over both times. Made my day much better!
Work Location: ERMC Aviation

 

Date: 04/01/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful in helping us navigate our trip from La Guardia Terminal B to Midtown Manhattan by public transport bus- subway. She advised in the best fares to choose and where to get Metrocard from and assisted us all the way. It was a welcoming experience to New York. She showed a lot of care and enthusiasm in the manner she worked. Excellent service!
Work Location: ERMC

 

Date: 04/01/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Last night we landed at JFK airport after a long flight. Having some questions we’ve approached one of your Employees - Janie Westfield (ERMC AVIATION at terminal 7 JFK). I’m writing to thank you for the great work of Janie! Janie was very kind and welcoming! She helped us with our questions about NYC. Please pass our gratitude to Janie :)
Work Location: ERMC AVIATION

 

Date: 4/1/2022
Employee: Amarjit Kaur
Airport: LaGuardia Airport
Experience: Excelent service....
Work Location: ERMC

 

Date: 04/01/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: We were trying to find out what was the best way to get to New Jersey to our hotel. She asked us if she could be of service, very nice and patient with us. I don’t know if I am spelling her name right and I hope you will know whom I am talking about. She walked us out and pointed the way to C terminal.
Work Location: Ahazaly

 

Date: 04/01/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Thank you so much to Auguste Noel for his help. Auguste is a very kindly person, very helpful and very professional. Arriving in Newark for the first time, and trying to get a train to Manhattan was very easy with him
Work Location: ERMC

 

Date: 04/01/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie saw immediately that I needed assistance. She greeted me, showed me how to buy a metro and bus ticket, and gave me clear directions. She was very friendly and helpful. What wonderful service from her and from this airport.
Work Location: LaGuardia

 

Date: 4/1/22
Employee: Michael Carey
Airport: JFK International Airport
Experience: Hi, I arrived into JFK last night with my teenage daughter and my booked pick-up didn’t arrive, my phone wasn’t working properly and I was anxious, nervous and very upset. Michael calmed me down, let me use his phone to call the transfer company, he then kept an eye on us while we waited for them to arrive to make sure we were safe and got collected. I would like him to be recognised for going above and beyond. He was so kind and caring and helped me during what was a worrying time. Thanks Carly Baker
Work Location: ERMC

 

Date: 4/1/22
Employee: Gretta Fernandez
Airport: LaGuardia Airport
Experience: Ms. Gretta has been and continues to be a great asset in assisting everyone, daily. i am proud to have her by my side.
Work Location: ABM Parking Services

 

Date: 4/1/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Ms Hunter saw my wife and I "studying" the mass transit ticket machine and gave us the support we needed to navigate the process. She then saw us outside, once again "studying" the next step in the process (which she had already explained to us) and came outside to help walk us through the necessary procedures. She very cheerfully and patiently explained the process again, answered our questions and could not have been more professional and more personable. Thank you, Darlene.
Work Location: ERMC

 

Date: 4/1/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: needed direvtions to lincoln tunnel by car Ms. hunter didn't known them but said she would find someonen who did told me to wait and came back with someone who did went out of her way for me greatly appreciated
Work Location: airport

 

Date: 04/01/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: I needed help finding the correct airline shuttle and Venessa was kind enough to show me where to go and provided the best tips on how to get to my desitination.
Work Location: ERMC

 

Date: 4/1/22
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa helped us to take the best route to Manhattan, took the time to explain what we were going to do, and even gave us recommendations to buy the metrocard with cash in terminal C. We did everything she told us and it was the best route. He was very kind and patient. My family and I are very grateful to you. Thank you very much.
Work Location: ERMC

 

Date: 4/1/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie is an exceptional human being. She walked me to the metrocard kiosk and helped me and my 2 sons purchased a metrocard. Then walked me to where exactly I needed to wait for the shuttle bus I needed to get on. First time that we landed in La Guardia Airport. 2 thumbs up, amazing customer service. Keep up the great work. Definitely will use this airport again.
Work Location: ERMC

 

Date: 4/1/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste was very helpful to me and my wife by guiding us through the process for using NJ Transit. He help us with the purchase of tickets and which train to take - it was local. He also helped us with the senior pricing. Auguste was courteous and friendly - watched him interact with others who needed assistance. Thanks!
Work Location: ERMC

 

Date: 04/01/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie is such a sweetheart and she was so patient and so kind with me the construction is tough at the airport so it adds a lot of work to her because people are trying to navigate where they get their Uber and she was super helpful in telling me how to catch the bus to get to 125th St. she was awesome give her a raise!
Work Location: ERMC

 

Date: 3/31/22
Employee: Patricia Chamblee
Airport: LaGuardia Airport
Experience: I had left my lights on in my car parked in the Terminal B lot in lane 309 and I found myself stuck out in 26-degree cold without any assistance. I am from Georgia, and so it was particularly alarming, wearing only a thin jacket. Patricia arrived in no-time to jump start my car!! Her good humor and reassurance really brightened my day after two connecting flights, having woken up at 4am to return to New York. A negative experience quickly became a positive one because of Patricia's kindness and promptness. I was soon out of the cold and was able to return home on schedule. She has my sincerest "thanks" and this feedback form can only provide a small acclamation for how truly grateful I am for her assistance and professionalism.
Work Location: ABM Parking

 

Date: 3/31/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I accidentally brought a non-permitted item with me to the airport, and Syeda was so kind and helped me with what to do and told me about mailing items back home. She was very patient and took the time to understand me thoroughly yet quickly which I appreciated because I was running a bit behind for my flight. Good customer service always makes me smile :)
Work Location: ERMC

 

Date: 3/31/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: He was very helpful to explain us how to take the bus to the city, how the metrocard system works and assisted us in handling the metrocard ticket machine. Thank you very much for your help!
Work Location: ERMC AVIATION

 

Date: 3/31/22
Employee: Kalliope Mihalatos
Airport: Newark Liberty International Airport
Experience: I Lost my cellphone at the airport and Kalliope helped me the more she could. Thanks to her, i find my phone at the police station ! Very good service from this employee !
Work Location: Ermc

 

Date: 3/31/22
Employee: Tommaso Rossi
Airport: JFK International Airport
Experience: Fabulous communicator, very effective problem solver, with 20 travelers coming at him at a time. I was impressed with his demeanor, friendly approach, and his ability to help so many stressed-out passengers at the same time, getting everyone where they needed to be, with an extra dose of calmness and reassuring energy. Definitely a keeper, promote!!
Work Location: Travelers Aid

 

Date: NA
Employee: Kimina Johnson
Airport: LaGuardia Airport
Experience: had a dead battery and called for assistance, Ms. Johnson arrived within minutes and got our car started. She was kind and professional.
Work Location: ABM Parking Services

 

Date: 03/31/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: If it weren't for Ms. Alghazali I would have missed my flight to Ft. Lauderdale on Spirit. I was in the completely wrong terminal. I'm so grateful she was able to help.
Work Location: ERMC

 

Date: 03/31/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: All customer service provided by Izdehar was do so in a very special way. She made me feel like I was special answered every question and concern I had all I want is for her superiors to know she does her job very professionally.
Work Location: ERMC

 

Date: 03/31/2022
Employee: Rico Soriano
Airport: Newark Liberty International Airport
Experience: My friend and I are truly thankful for Rico. He helped us retrieve bags that came 6 hours ahead of us. While the airline (JetBlue) company was sending us on a wild goose chase, refusing to simply communicate with each other, RICO had other plans. He found our bags, flagged them to stay put, and made sure we received them without any additional hassle. He even traveled up and down between floors to give us updates. God bless him. Hoping to run into more like him throughout the rest of my travels.
Work Location: ERMC

 

Date: 03/31/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I had to share my experience about the remarkable customer care I received from this very wonderful lady. She was amazing kept checking up on me making sure I was okay. I was so impressed with her that I had to share this with everyone.
Work Location: ERMC

 

Date: 03/31/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: My experience at LaGuardia Airport today would have been a complete wash out. There was so much confusion and frustration amongst most passengers, including for myself.That was until Ms. Alghazali came by. She quickly added a little of much need humor, which had su her a positive impact on everyone I including myself. She was such a pleasure.
Work Location: Ermc

 

Date: 03/31/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: She was simply amazing! Recognizing we were having difficulty reaching the company we had engaged for round trip ground transportation to the airport, she came right over and provided support. She was able to contact them which facilitated a prompt response from them to pick us up. We appreciate this level of customer service very much. Ms Reyes should be commended for her take charge customer focused attitude!
Work Location: ERMC Aces

 

Date: 03/31/2022
Employee: Izdehar Alghazal
Airport: LaGuardia Airport
Experience: She was very helpful and much appreciated the extra help!
Work Location: ERMC

 

Date: 3/31/22
Employee: Izdehar Alahazali
Airport: LaGuardia Airport
Experience: She was awesome helping my family and I get to our destination from the ground transportation! Highly recommend her for non locals trying to navigate around the chaos! Thank you!
Work Location: Ermc

 

Date: 03/30/22
Employee: Venessa Tejada
Airport: LaGuardia Airport
Experience: Ms. Venessa was so friendly! She helped us connect with the shuttle service we had reserved, even when they weren’t answering, and also helped us find the pick-up spot. It was so nice to meet a warm, helpful person in the midst of the airport hustle and bustle. She got our day off to a great start!
Work Location: ERMC

 

Date: 03/30/2022
Employee: Lorraine Smith
Airport: JFK International Airport
Experience: My husband and I arrived at JFK from Tampa at about 1:15 a.m. The plane was late by 4 hours. When we went to get our car service ride he didn't show up. We didn't know what to do. We tried calling up for a ride but it was no good. We were the last one at the terminal. My husband was in a wheelchair. Along came Lorraine and asked if we needed help and of course we did. She took over and told us what to do. She took us to the taxi stand which was way over on the other side of the terminal. Lorraine went with us helping me push the wheelchair to the elevator, down one floor and then walk all the way to the taxi stand. It was a long walk. I don't know what I would have done if she wasn't there. Lorraine went above and beyond. You should reward her for her excellent service. I can't thank her enough.
Work Location: ERMC

 

Date: 03/30/2022
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: Elisavet Bololis was working at the mass transit purchase kiosks. While waiting for coworkers to arrive, I observed her working for about 15 minutes. She was very helpful and pleasant to all of the people she interaced with. When we had questions about transit, she was very knowledgeable. She had a great outlook on helping people, saying that everyone just needed to be treated with patience and kindness, especially passengers, since travelling can be very stressful.
Work Location: ERMC

 

Date: 03/30/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was so welcoming and friendly as I was headed to buy a Metrocard to take the M60 into NYC. I hadn't been in the city for a while and was traveling with a child, whom she reminded me would be free on NYC public transit (she even told me how my kid should duck under turnstiles for the subway). I really appreciated her help!
Work Location: ERMC Aces

 

Date: 3/29/22
Employee: Elizabeth Gomez
Airport: LaGuardia Airport
Experience: Ms. Gomez was very helpful assisting me with my bags and a wheelchair bound person. She helped us get to a taxi by stopping traffic which allowed us to cross over to the taxi area, helping me with our suitcases, and giving us priority taxi service by sending us to the front of the line, and helping to put our luggage in the trunk of the taxi. I wanted to give her a monetary tip but she refused and asked me to show my appreciation by nominating her. I hope she’s doing well and is continuing to provide great service.
Work Location: ERMC

 

Date: 3/29/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa helped me navigate the terminal to meet a driver to retrieve a lost bag. She was very helpful.
Work Location: ERMC

 

Date: 03/29/2022
Employee: Lesly Romero
Airport: Newark Liberty International Airport
Experience: Lesley spotted my bag with the help of Bertha Malasquez and Marie Auguste, which I had left on the air train. These 3 angels worked together and prevented me from having a very bad end to my vacation. Give these girls a raise for there sharp eyes and wonderful manner and customer service.
Work Location: Ermc

 

Date: 03/29/2023
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda provided excellent service to me and my parents who were struggling to find transportation from the airport to our home. She made it very clear what we had to do and even took the time to show it to us on our phones and repeat the steps so we couldn’t forget. We followed her instructions and they worked!!
Work Location: ERMC

 

Date: 3/29/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I just arrived on a lengthy, exhausting flight from Los Angeles to Newark, and was trying to connect from the Airtrain to the New Jersey Transit train with service to New York Penn Station. I was immediately approached by Auguste, who greeted me and kindly asked how he could be of assistance. In our exchange, he was patient, informative, attentive and helped me purchase a ticket for a train that was due to arrive in a few minutes. Because of his help, I was able to catch the train on time - thereby making this leg of my journey the easiest, and most pleasant. As I rushed down the escalator, I noticed Auguste approaching another traveler in an attempt to assist them, proof that he offers exceptional service consistently. Thank you for your kindness Auguste!
Work Location: ERMC

 

Date: 03/29/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Auguste greeted us with a smile from ear to ear -even through the mask. He was super willing to help us and anyone around us purchase tickets to the train. I really appreciate his sweet disposition and hospitality. What a great way to start our four days in New York!!!
Work Location: ERMC

 

Date: 3/29/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: syeda sharif was very helpful and courteous for us yesterday. we were looking for ground transportation for our trip home from laguardia to central new jersey. uber & lyft fares were outrageous and travel time was extremely long because of rush hour traffic. syeda explained the MTA bus option, linking to a subway to Penn station, where we knew we could take a train home easily. instead of costing $200+ and be sitting in traffic for 2+ hours, we spent $40 and were on the move and enjoyed navigating the trip home, which was quite easy once we located the bus in Termimal C, helped out greatly by syeda sharif's guidance. great job syeda, great job PANYNJ!!
Work Location: ermc

 

Date: 03/29/2022
Employee: Andrea Toth
Airport: Newark Liberty International Airport
Experience: - I missed my train to go to Boston due to my plane getting in too late - I had already purchased my train ticket in advance but I now needed to change it to get on a later train - I couldn’t get anyone from Amtrak to help me after trying for hours and that’s when Andrea came and helped me - she went out of her way to make sure I was able to talk to someone from Amtrak to make the necessary changes for me to be able to get on the next train- she was so kind and helpful - I will be forever grateful to Andrea for being my angel that day! Thank you!!!
Work Location: ERMC

 

Date: 3/29/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: This was the first time we came USA, we were struggling to find transport from airport . This kind officer helped us a lot to find most suitable method of transport for us. He is very friendly and supportive. His service was a warm welcome to us. Thanks Mr Noel for your invaluable support.
Work Location: ERMC

 

Date: 03/29/2022
Employee: Anwar Muhammad
Airport: LaGuardia Airport
Experience: Anwar helped us find the shuttle to rental car location and gave us instructions on how to navigate through the airport. He was very welcoming and friendly.
Work Location: ERMC

 

Date: 03/29/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: We have an awesome experience with Mr. Filemon, very helpful and respectful employee, he’s happiness start our amazing experience on the city since the airport, we’re so glad to know that still have good people like him in the world. Congratulations Mr. Filemon and Ermc Aviation and NYC! Thanks for help!
Work Location: ERMC AVIATION

 

Date: 3/29/22
Employee: Bertha Malasquez
Airport: I don't know
Experience: Lesley spotted my bag with the help of Bertha Malasquez and Marie Auguste, which I had left on the air train. These 3 angels worked together and prevented me from having a very bad end to my vacation. Give these girls a raise for there sharp eyes and wonderful manner and customer service.
Work Location: ERMC

 

Date: 3/29/22
Employee: Marie Auguste
Airport: Newark Liberty International Airport
Experience: spotted my bag with the help of Bertha Malasquez and Marie Auguste, which I had left on the air train. These 3 angels worked together and prevented me from having a very bad end to my vacation. Give these girls a raise for there sharp eyes and wonderful manner and customer service.
Work Location: ERMC

 

Date: 3/28/22
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Luis is an excellent driver and a really nice guy. We had a long day of travel with our young daughter and he got us to where we needed to go quickly and safely. He should be recognized for his good work.
Work Location: ABM

 

Date: 03/28/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Filemon was super friendly and very helpful! Thanks for taking the time to help me find a shuttle!
Work Location: ERMC

 

Date: 03/28/2022
Employee: Bertha Maiasquez
Airport: Newark Liberty International Airport
Experience: The attendant gladly assisted us in purchasing our tickets to NY Penn Station. Then she came back with a bit more of very useful advice. She was very friendly. She was happy to answer our questions.
Work Location: ERMC

 

Date: 3/28/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Wow wow and wow Darlen was just amazing I was completely lost I played to take public transportation because Uber was super expensive But Darlene understand that by bus and metro after a long plane it will be not the best option for me and super long (first time ) She call the car service and give all the details to get a price after all it’s was really relief for me Thank you Darlene I’m the blond one that went to Flatbush , Brooklyn I wish you a good health and the best for you Tsivia
Work Location: Ermc

 

Date: 3/28/22
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: That nice men help me and my Boyfriend to find the way to go at the other airport. He take time to be sure we understand who to go. He came outside to be sure we take the good bus. Very patient and carefull. Thanks from two french from Québec. ??
Work Location: Ermc

 

Date: 03/28/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was amazing guide. I was struggling to find my flight and she was very welcoming and helpful. I was able to find my flight without any trouble.
Work Location: Ermc

 

Date: 03/28/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very nice and helpful. After a frustrating, long day of traveling it was refreshing to get answers to my questions so nicely.
Work Location: ERMC

 

Date: 3/28/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was very patient and helpful in helping me figure out transportation from the airport to our hotel in Times Square. She gave clear directions after looking up our hotel, didn't make me feel rushed as I made a note of her directions, and was very friendly. She helped us greatly, in getting to our destination, which was super appreciated as the process of getting around the city can be overwhelming.
Work Location: ERMC

 

Date: 03/28/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: El señor K. Basant fue extraordinariamente amable con nuestra familia. Tuvimos toda la ayuda para saber cómo llegar a nuestro hotel. Mis agradecimientos infinitos para él. Felicitaciones por su excelente trabajo. Mr. K. Basant was extraordinarily kind to our family. We had all the help to know how to get to our hotel. My infinite thanks to him.
Work Location: ERMC Aviation

 

Date: 03/28/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: The experience was so grateful and the service was very pleasant :)
Work Location: LaGuardia

 

Date: 03/28/2022
Employee: Amarjit Kaur
Airport: LaGuardia Airport
Experience: Amarjit was so nice and helpful! I met her when she was working at the taxi stand. She gave me the most simplest directions on how to get to my destination in the city. I seriously appreciated it!
Work Location: Emrc

 

Date: 3/28/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: My wife and I visited NYC for the first time and we wanted to take public transportation into mid town Manhattan to avoid expensive taxis, Mr Basant took the time to show us how to get a metro card he was so helpful and polite and patiently showed us how and where to get the bus. He was the first person we interacted with in NY and he definitely set the tone for how helpful everyone was in this beautiful city.
Work Location: ermc aviation

 

Date: 03/27/2022
Employee: Elizabeth Gomez
Airport: LaGuardia Airport
Experience: Me ayudo a en contrar las maqu He helped me find the maqu
Work Location: ERMC Aviation

 

Date: 3/27/22
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: Ms. Lauriston made me feel so much less overwhelmed to get to my initial destination as a first time traveler to the city. She approached me and asked if I needed help at just the perfect time. God bless you for helping us rookies find our way! I hope you are recognized for your friendly helpful abilities.
Work Location: ERMC

 

Date: 03/27/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I am grateful for all the help Alghazali gave me. With one phone call I was able save $75 from my trip to EWR via uber. She got e a ride on ETS which only cost me $50.I really thank her
Work Location: ERMC

 

Date: 03/27/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I had a really great experience with this wonderful lady izdehar, she escorted me to the Aglow to buy a metro card, and, she escorted me to the m60 bus. She showed me a good impression of NY's.
Work Location: ERMC

 

Date: 03/27/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was very helpful when I needed assistance finding the city bus that takes me to the Bronx. She said very patient and shared her chair for me to sit since I had a long wait
Work Location: Ermc

 

Date: 03/27/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I want to thank you Izdehar Alghazali for all your help. After arriving at 10:45 in Terminal B, I needed to get to Terminal D so I could catch my 11:30 Delta connection. She showed me where to cat h the shuttle on 94 St. so that I wouldn’t be late. She saved the day I took her advice and did she said needless to say I made to Delta in record time
Work Location: ERMC

 

Date: 03/27/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: I had 3 luggage, and 2 personal bags and by myself. Auguste helped me from going from the airtrain to terminal C check in. Wonderful, cheerful and helpful person. Thanks so much Auguste!
Work Location: ERMC

 

Date: 03/27/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Mr. Noel was very professional and friendly when he helped us to get to elevators to find the Air Train and for the parking garage. He guaranteed that we found our way by meeting up with us and providing further guidance. He has a positive presence that is welcomed at a place such as an airport.
Work Location: ERMC

 

Date: 3/27/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Just arrived at LGA and was a bit lost Darlene was of great help and really saved me Such a warm welcome to NYC
Work Location: ERMC

 

Date: 3/27/22
Employee: Deon Hibbert
Airport: LaGuardia Airport
Experience: I could not have succeeded without Deon Hibbert. I was picking up my daughter and her baby from a Delta flight. I have never ever had to do that on my own.I pulled into garage seeing “handicapped” only , thinking that further in,(like in a shopping mall) there would be regular parking on same floor, battery going.When politely approached by a supervisor (Miss Hibbert) I was asked for my handicapped permit and then it happened; I started crying. If you knew that is the opposite of who I am, a powerful executive. I had a panic attack and when I heard her voice and saw her face I was starting to be able to listen. Deon Hibbert displayed such kindness to me that I will never forget it. She joked with me and when I started to calm down, we talked about our families. She waited with me until I had daughter and baby in hand. Introductions all around.SHE hugged ME when it was time to leave and I returned the embrace with sincerity. I look forward to paying it forward to someone else who
Work Location: ABM Parking

 

Date: 03/27/2022
Employee: Cathy McKenzie
Airport: JFK International Airport
Experience: Leaving my bag in a taxi that contained passport, house keys, PC, IDs, etc., unraveled me and left me in a state of disbelief. Without a cab ID or driver info, and with no progress calling just about everywhere, I headed back to JFK, term 4, in a desperate attempt to find and retrieve it. Cathy McKenzie allowed me to search her lot and made loudspeaker announcements to bring attention to my plight. While my bag was discovered by another passenger, and the driver left me a note at my home which eventually resulted in my getting back my bag...intact I might add. It was Cathy and her positivity and suggestions that kept me hopeful and with less despair. Dare I say ... Cathy was "Easy like Sunday morning." THANK YOU VERY MUCH!
Work Location: ABM Taxi

 

Date: 3/26/22
Employee: Olufunke Osaigbovo
Airport: Newark Liberty International Airport
Experience: I was lost in the airtrain circuit looking for a connection when Mrs. Olufunke helped me with a big smile and total attention. I really appreciate that and hope all passengers can one day receive the same support I had. Thank you very much!! Regards, Ricardo
Work Location: ERMC

 

Date: 03/26/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: excellent customer care provided by miss Alghazali soon as we met her both friendly, informative and helpful good person to meet
Work Location: ERMC

 

Date: 03/26/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I observed Izdehar go above and beyond her call of duty feverishly trying to help a family that lost their documents. Even after helping me she continued assuring that family their documents would be found.
Work Location: ERMC

 

Date: 03/26/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: We missed our flight on Spirit airlines this morning, we were searching for our bags and couldn't find them. Then Izdehar came to help us she searched and found out our bags were actually interminal A, I'm glad she was there to help us.
Work Location: ERMC

 

Date: 03/26/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Arriving at this airport was ok, until I came to get Uber, it was really bad due to all that excess walking, so much, passengers are not too happy doing after a long flight. Seeing izdehar and having her help me to get to Uber was the only bright light of the day. She also helped to alleviate my stress.
Work Location: ermc

 

Date: 03/26/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: I had a car which was in the green lot, locked, with alarm going off. The fob wouldn’t work. I had no physical key. I returned to the terminal planning to ask for how I could get a tow truck to come open the car. I was very tired, and upset and frustrated. Janie noticed me walking looking for help, calmly spoke to me to understand my issue … and fixed it!!! She explained the fib had a physical key inside it. She was so pleasant to me as a person through the whole ordeal and I appreciate her helping me!!
Work Location: ERMC Aviation

 

Date: 03/25/2022
Employee: Kalliope Mihalatos
Airport: Newark Liberty International Airport
Experience: I would like to nominate Red Coat Kalliope for an excellent service award. Upon our arrival from an international flight, I lost a small travel bag near passport control. This item contained my wedding band and engagement ring, along with another ring of sentimental value and a few other miscellaneous items. Unfortunately, I did not realize it was lost until I was through security and under the circumstances, I thought I would never see, or wear, my precious rings again. This summer will be my 30th wedding anniversary and I was completely distraught. I received excellent customer service and assistance from the TSA crew but they were unable to contact the CBP crew. Fortunately my husband was able to make a contact and to my immense relief, my travel bag had been turned in and all of my items were enclosed! Without Red Coat Kalliope’s superior integrity and discovery, I would not be wearing my rings right now. She found my item, turned it in, and kept it safe.
Work Location: INS

 

Date: 3/25/2022
Employee: John Blum
Airport: Newark Liberty International Airport
Experience: John the bartender was absolutely phenomenal at Unusual Times. He made the celebration of my newly released memoir totally memorable! Please appreciate him and keep him on your team!
Work Location: HMS HOST Unusual Times

 

Date: 03/25/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I suffer epilepsy and I was glad miss Izdehar offered to take me to the Uber pick-up area. I was impressed with the concern she showed me, it made me feel safe, especially walking through that dark walkway to get to uber.
Work Location: ERMC

 

Date: 03/25/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Thank Alghazali for all your help in getting us to the right location despite the ongoing co structure here at the airport. Keep up the good work.
Work Location: Ermc

 

Date: 03/25/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I haven't been here in a long time but the ongoing construction hasn't changed. I was however impressed with the way Miss Alghazali was able to handle the crowd control giving to self to many people simultaneously, including myself.
Work Location: ERMC

 

Date: 03/25/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I was very happy to see Izdehar who welcomed me to Laguardia airport. She made me feel comfortable when she approached me, I did appear somewhat confused on where to go due to the construction. She helped alleviate my concerns and helped me to Uber to be picked up. Her concern was very genuine
Work Location: ERMC

 

Date: 03/25/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: izdehar was a very big help to me , I just had back surgery and was left by the wheelchair agent. It was izdehar who came and allowed me to hold onto her I order to meet my daughter in passenger pick-up 4
Work Location: ermc

 

Date: 03/25/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar has a great approachable personality. As soon as she saw me looking confused about where to go she approached me immediately and came to help. I couldn't find my bag at this terminal it turned out my bag landed in terminal C. I'm glad I ran into her for the excellent customer service I received.
Work Location: ERMC

 

Date: 3/25/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was of great help. She pointed us in the right direction and was very friendly
Work Location: ERMC

 

Date: 03/25/2022
Employee: Elizabeth Perry
Airport: JFK International Airport
Experience: I was rushing for information and was stressed from my day of travel. This lovely person took the time to ask pertinent questions and gave a quick and very effective solution. We made our international connection due to her quick thinking and knowledge of the airport. She was also kind, friendly and professional. I am so grateful her small part in my travel day turned a bad situation into a happy and successful resolution.
Work Location: ERMC

 

Date: 3/25/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: The lady that we experienced helped us out greatly. As a lost family in the big airport of LaGuardia we had no idea where to go but Syeda was our saving grace giving us in depth directions.
Work Location: ERMC

 

Date: 03/25/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: I have not been to this airport for years, and was lost and trying to find my sister who was flying in at a different airline. I was trying to find how to reach her baggage pick up. Vanessa was extremely helpful, very detailed and helping me get to where I needed to be, and give many tips as to the best way to reach my destination. And she was exceptionally kind. She deserves a raise!
Work Location: ERMC

 

Date: 03/25/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: I arrived in NY and my cellular service did not work. Janie Westfield helped me to call my daughter who was picking me up at the airport. We were able to locate each other with Janie’s help. Thanks!
Work Location: ERMC AVIATION

 

Date: 03/25/2022
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: Hi Dear Good Evening To whom it my concern i travel with my wife and this beautiful young lady she did a awesome job thank you for helped me in the airport. I much appreciated everything that you did for me and my wife thank you
Work Location: ERMC

 

Date: 03/25/2022
Employee: Dignamara Morel
Airport: JFK International Airport
Experience: I really want to thank Dignamara M. for all of her help! On Friday, March 25th, I took my mother to JFK for an international Delta flight. I parked my car in terminal 4 and walked with her to the departure floor. After leaving my mother and driving off, I realized I left my wallet at home and returned to my mother, who handed me cash. However, as I tried to pay for the parking session, I realized I was unable to use said cash and could only use a card. I returned to the terminal once again for assistance. I walked by the welcome center, which is where I encountered Dignamara, who was greeting everyone who walked by and welcoming them to the terminal. She was my saving grace. When I asked her what I could do, she took the time to explain the idea of the prepaid card and even walked with me to the machine to make the purchase. I was so happy I was able to solve the problem so quickly and have such a great customer service experience at JFK.
Work Location: ERMC Aviation

 

Date: 03/25/2022
Employee: Komal Patel
Airport: Newark Liberty International Airport
Experience: She is very Helpful in selecting menu items. Amazing Girl!
Work Location: Dunkin'

 

Date: 03/24/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: We had many bags, this great woman helped us get organized and then helped ys to get to our car service that seemed to be a long distance away from the terminal. Her help was very much welcomed.
Work Location: ERMC

 

Date: 3/24/22
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: Mr. Williams was most instrumental in assisting me with retrieving my luggage. When he approached me and asked if he could help I'm sure he saw that "I'm not sure where to go" look on my face. I explained to him I'd left my arrival terminal without picking up my luggage from baggage claim and was trying to get back to the terminal. I also shared with him I was given direction from baggage claims office but it didn't help. He said "come on I'll take you to where you need to go" and sure enough he did! He got me back to the terminal (baggage claims office), we retrieved my luggage, and he was gracious and kind enough to transport it back to terminal C. He was such a gentleman - warm hearted, professional, and patient. He refuse to accept any monetary "thank you", rather offered his services at anytime I (we/family) we visited his city. He just made us feel valued and special!
Work Location: ERMC

 

Date: 03/24/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: She was very helpful when I needed assistance and very polite
Work Location: LaGuardia Airport

 

Date: 03/24/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: My husband and I arrived early for our Delta flight to Boston, we quickly learned from Izdehar that we were in the wrong airport. She gave is directions which were easy to follow and we made our way to terminal D and made our flight. She was very helpful.
Work Location: Ermc

 

Date: 03/24/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I loved the way izdehar Alghazali was able to give me and other passengers individualized attention without giving less than 100% to each of us. She was a very lady, very well mannered. Two very good traits to have when you want to provide exceptional customer care.
Work Location: ERMC

 

Date: 03/24/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Arriving at an airport with continuous construction is bad enough, having it closed off just made Arriving here even worse. Thankfully miss Aghazali helped so much with her much needed advice. This prevented me from more confusion
Work Location: ERMC

 

Date: 03/24/2022
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Very good service she help me with to find my parents, and other services. Nice service, very helpful.
Work Location: ERMC

 

Date: 03/24/2022
Employee: Jesusita Melo
Airport: JFK International Airport
Experience: Tuve un problema con un conductor que nos tenía que recoger y la Señorita Jesusita Melo me ayudó muy amablemente, me prestó incluso su teléfono para hacer llamadas y para contactar al conductor. Muy buen servicio y amabilidad I had a problem with a driver who had to pick us up and Miss Jesusita Melo helped me very kindly, she lent me even your phone to make calls and to contact the driver. Very good service and kindness
Work Location: Ermc

 

Date: 3/23/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: I have never visited LaGuardia or NY, and she was so incredibly helpful, friendly, professional, and she was reliable. I was able to secure transportation with her help!
Work Location: ERMC

 

Date: 03/23/2022
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: I was having difficulty figuring out how to transfer from LGA to JFK. I asked for help from Katerini Platellas - she was extremely helpful and polite. She took her time and explained all the options to me, and even offered to walk me to the bus stop! What a nice welcome in New York! I wanted to recognize Katerini Platellas for going above and beyond in taking her time to help me and for her general friendliness and professionalism.
Work Location: ERMC Aviation

 

Date: 03/23/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda saw that I looked a bit lost so came up to me and asked how she could help. I was confused about OMNY pay and she helped guide me. Thanks Syeda for your friendly service!
Work Location: ERMC

 

Date: 03/23/2022
Employee: Noel Auguste
Airport: Newark Liberty International Airport
Experience: Noel was very helpful through my experience in the Liberty airport, I had a bad experience because of delayed flights all day. However Noel had a very positive attitude and a bright smile and 2 am. Honestly he was the hi light of our day. Thank you Noel
Work Location: ERMC

 

Date: 03/23/2022
Employee: Augusto Noel
Airport: Newark Liberty International Airport
Experience: Noel had the most positive attitude and was super helpful!
Work Location: ERMC

 

Date: 03/23/2022
Employee: Georgete Martins
Airport: LaGuardia Airport
Experience: She saw me sitting on the ground and actually got me a chair! She was extremely nice and as I’ve been sitting here she has gone up to every person that passed her asking if they need any help and had a smile on her face the whole time. I told her “ We need more people like you in this world” and it’s true. It makes a huge difference especially after a long flight in a city that is unknown to me. Amazing customer service.
Work Location: ERMC

 

Date: 03/23/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Very nice as I was walking in she had asked me if I needed any help with anything and as every person had passed she smiled and asked if anyone else needed help. She helped another woman get to the terminal and walked her in the right direction. Very polite and very nice. It makes such a difference having people like this working here.
Work Location: ERMC Aces

 

Date: 0/23/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda helped my partner and I with our luggage, helping us get to the Ride Sharing pick-up area. She was very attentive, realizing we needed help. We had 2 bike bags, 2 carry-on bags, a weekender bag, and a bookbag. Her helped was very useful and brightened our day. Thanks, Syeda!
Work Location: ERMC

 

Date: 03/23/2022
Employee: Marcia Taylor
Airport: JFK International Airport
Experience: Marcia was the sweetest ever. After landing in JFK she assisted me to get to the train! She went above and beyond and deserves recognition!!!
Work Location: ERMC

 

Date: 03/23/2022
Employee: Katerina Platellas
Airport: LaGuardia Airport
Experience: I had no idea where I was or what I was doing, flying from WI to NY- I was ready for food and a cocktail. Katerina walked me to the exit and outside, showed me the correct direction to go and offered me verbal support. Flying to somewhere completely out of my comfort zone, she made me feel comfortable and safe and did NOT leave me scared or lost. Shout out to Katerini!!!!!
Work Location: ERMC AVIATION

 

Date: 03/23/2022
Employee: Elizabeth Perry
Airport: JFK International Airport
Experience: Ms Perry was extremely helpful when I couldn’t make a call to the shuttle driver who had to pick me up. I was in a bit of a panic but Ms Perry was there to save the day. She was very nice, lovely and helpful. Exactly what you want to find when you land in a strange country. She deserves a lot of praise. Thank you! Laura
Work Location: ERML

 

Date: 3/23/22
Employee: Arlett Villegas
Airport: Newark Liberty International Airport
Experience: She provided my family and I with exceptional service. She was professional, knowledgeable, and personable.
Work Location: United

 

Date: 03/24/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I was given wrong info on where to catch my flight, I was sent to terminal C from D it was Miss Izdehar that discovered I was to board United in terminal B
Work Location: Ermc

 

Date: 03/23/2022
Employee: Andrea Toth
Airport: Newark Liberty International Airport
Experience: Sometimes it's the little things that make all the difference. I want to thank Andrea for a moment where she made my day feel significantly better after a very long and difficult trip. I notice from other comments that several people have been touched by Andrea's kindness and help. Keep up the good work, Andrea. It matters!
Work Location: ERMC

 

Date: 03/23/2022
Employee: Anwar Muhammad
Airport: LaGuardia Airport
Experience: Mr. Anwar (badge # 038) was really helpful to me. I traveled to New York for first time and I didn’t know where to order Uber from and Mr. Anwar was really helpful and he really helped me a lot.
Work Location: ERMC

 

Date: 03/23/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: Ms. Lauriston was so helpful in telling us which bus would take us to the right subway station and making sure we knew the prices of everything! We followed her directions and got exactly where we needed to be!
Work Location: ERMC

 

Date: 03/23/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: I landed at Terminal B and needed to get to Terminal D to meet up with my mother. Because LAG is under construction, there is no easy way to get to Terminal D. This employee noticed me and took the time to give me very detailed instructions on how to get there and repeated them to me to be sure I understood clearly. Thank you so much!
Work Location: ERMC

 

Date: 03/23/2022
Employee: Linesh Shah
Airport: Newark Liberty International Airport
Experience: We asked for Rental car and Gentlemen explained very well and also drop us upto AirTrain.
Work Location: Dunkin'

 

Date: 03/22/2022
Employee: Elizabeth Gomez
Airport: LaGuardia Airport
Experience: Elizabeth went above and beyond to help. I was traveling alone with my 2.5 year old son. It was raining, our flight was late and I wasn't aware of the extra long walk due to construction. I was nearly in tears and, while many other airport employees actively ignored me, Elizabeth's kindness, humanity, empathy, patience and professionalism shown through. I had a large duffle amongst other luggage and she kindly - on her own volition - grabbed it and wheeled it for us while showing us where the ride-share hub was. She was not actively looking for recognition but clearly has a big heart. She said she could not accept money, which is an extension of her character and honesty. She is the kind of employee that should not only be recognized but celebrated, coveted, protected and incentivized. Thank you Elizabeth!
Work Location: ERMC Aviation

 

Date: 3/22/2022
Employee: Terilynn Pringle
Airport: Newark Liberty International Airport
Experience: Server Terilynn 418814 Terilynn is killing it today. The restaurant is packed and she is holding her own and making sure everyone is taken care of.
Work Location: HMS HOST

 

Date: 03/22/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Excellent person and very helpful
Work Location: ERMC

 

Date: 03/22/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I flew into NY (first time visitor) and she gave me great detailed directions on how to get to my hotel in Times Square
Work Location: ERMC

 

Date: 3/22/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene helped my family when we arrived at the airport! Lost tourists from Florida… she was kind and friendly. Helped us get our metro card and figure out how to get to our hotel! She was awesome!
Work Location: ERMC

 

Date: 3/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was so helpful. Gave me perfect suggestion on how to use Punic bus and subway to get to union turnpike. Friendly. Helpful Thank you, Syeda!
Work Location: Ermc

 

Date: 3/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was extremely helpful !! She came up without asking and gave me great advices, how to go through the Terminal C. Thank you!!
Work Location: ERMC

 

Date: 03/22/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Ms. Walker was outstanding as I had just come in from a flight in Terminal C and needed to get to Terminal A and she was more than willing to answer my questions and was very, very helpful in guiding me to Terminal A and letting me know where to go once I got there. Very appreciative of her willingness to assist me and not just stand there on the platform with no desire to help. Soooo. Much Kudos to her..!
Work Location: Walker

 

Date: 03/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful at the gate directing people and making sure we all get home safely! Thank you :)
Work Location: Ermc

 

Date: 03/22/2022
Employee: Katerini Patellas
Airport: LaGuardia Airport
Experience: Katertini could see that I didn't know where I was going and stepped forward to offer assistance. Once she realized where I was going, she helped me find the public transit route that was the best. She explained how it worked to ride, to pay, and to transfer from bus to subway. Then she walked me out to the bus stop to help me get started right. Thanks so much for starting my visit to NYC with a friendly exchange!
Work Location: ERMC Aviation

 

Date: 03/22/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I was picking up my daughter who is mentally challenged and was having trouble locating her this women was of great help my daughter had misplaced her luggage which ended up in baggage claim which Darlene took me to and located her bags and then my daughter showed up she definitely went out of her way for me
Work Location: Ermc

 

Date: 03/22/2022
Employee: Ynthia Nzeh
Airport: Newark Liberty International Airport
Experience: I would personally like to Thank Ynthia Nzeh for her professionalism, dedication to duty, and putting the customer first. Ynthia's personally escorted me on her break-time from the Air Train Terminal(s) to the correct desk to ensure that my luggage was rechecked to its final destination flight to Virginia. A bit of background History: We had to disembark the arrival plane from Munich, take a bus to terminal which was on the other side of the Airport, personally collect our luggage, buy a cart, let dogs sniff our luggage, then transport it to customs for inspection, then look up our connecting flight information, get through the second Customs check, while wearing a face mask for approximately 10+ hours. Almost forgot there was a third customs check point prior to getting to our connecting flight. Back to Ynithia... Ynthia's professionalism clearly recognized that passengers were tired, stressed and exhausted.
Work Location: Newark Liberty Internation Airport

 

Date: 03/22/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene could tell to look that we were having an issue she was willing to take the time for two travelers that had no idea on how to use the Uber app and request an Uber only to help us find that actually taking a taxi from the airport to times square was much less money. Took her time to help us find the taxi stand and to take an interest in our situation and truly offer a solution . . . such a kind and caring person . . .Darlene, thank you!
Work Location: ERMC

 

Date: 03/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great service, very helpful, thanks Syeda Sharif
Work Location: ERMC

 

Date: 03/21/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I ended up at LGA 3 hours earlier than the colleague that I was supposed to meet outside the terminal. With the construction there as no place on the check in level and I was looking for a place to sit and work until she arrived. Darlene saw me looking around, asked me if there was anything that I could do to help. I told her what I needed and she found me an out of the way place to work and found a chair for me to sit in. It wasn't fancy, but it was exactly what I needed. She was a total godsend. As an employer, it's tough to get people to care about their job and reach out to help others. I think that you should be really happy to have Darlene on staff. She's a gem.
Work Location: ERMC

 

Date: 03/21/2022
Employee: Antonio Marinas III
Airport: Newark Liberty International Airport
Experience: Antonio quickly coordinated retrieval of my suitcase that I forgot on Airtrain. He was very helpful and courteous.
Work Location: Neward Liberty International Airport

 

Date: 03/21/2022
Employee: Manuel Landi
Airport: LaGuardia Airport
Experience: I arrived at LGA on March21, 22 from Southwest Airlines at 12:15. After arriving I was unable to locate my car and a wonderful person was kind enough to help me find it in TBA 301. His name was Manuel Landi. His customer services was excellent. Not only did he help me locate my car but he helped me when I was trying to check out with my Handicap Pass. He is a very good person to have representing your company. I just wanted to let you know and to say Thank you again for the wonderful customer service.
Work Location: ABM Parking Services

 

Date: 3/21/22
Employee: Brenda Bwalya
Airport: LaGuardia Airport
Experience: I am writing to express my deep gratitude to one of your employees, Brenda Bwalya. I was at the JetBlue terminal on 3/12 hoping to return to Florida. After hours of waiting, many delays, the 7:40 flight to PBI was cancelled. I ran to the ticket counter and was able to be rebooked . In addition the agent agreed to provide a Lift ride back to Westchester county for me. He told me where to go and said that the driver would contact me. After waiting in the freezing cold for over 30 mins, no car came. I went back into the terminal where I came upon Brenda. She realized immediately how upset and confused I was. She walked me back to the JetBlue counter, asking why I was not given a voucher, for which the agent had no explanation . Finally, realizing I was not going to get anywhere with the agent, I called my family and they drive back to pick me up. Brenda stayed with me until my son arrived. I have traveled all over the world and have met many kind people. However, th
Work Location: ERMC

 

Date: 3/21/22
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: We landed about 8:30 pm from a flight from Savannah, Georgia - had been a long day and our United flight had to land at Terminal A instead of Terminal C - was very nice to have a very pleasant Mr Noel at the AirTrain location to be reassuring and be sure everyone got on the right train. Appreciated his efforts. Just wanted to share my experience.
Work Location: Newark Liberty International Airport

 

Date: 3/20/22
Employee: Brenda Bwalya
Airport: LaGuardia Airport
Experience: Brenda saw my family’s distress after my car service did not show up to drive me home after a long tiring trip, and without us having to ask, she came right over to offer her assistance. She not only helped us order an Uber a new and confusing experience for us at the airport, but went above and beyond to escort us right to the Uber waiting area. She did not just point and give directions. She led us there to make sure we were okay, and refused a well deserved tip. I got home safe and sound and thankful to Brenda for her kindness and patience.
Work Location: ERMC Aviation

 

Date: 3/20/22
Employee: Michael Carey
Airport: JFK International Airport
Experience: I needed to get to another airport. He was extremely helpful and thanks to him I didn’t miss my flight.
Work Location: ERMC

 

Date: 03/20/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Arriving at this beautiful terminal was a very nice experience it allowed me to meet this wonderful lady who welcomed me and every passenger she met her positive attitude made me feel very special.
Work Location: Ermc

 

Date: 03/20/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: This employee helped me when I was very stressed. She was very kind and gave all the information I needed. She was great!
Work Location: ERMC

 

Date: 03/20/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Upon arrival I discovered my bags were missing, thanks to Ms.Alghazali and all her efforts I was able to fi d them. I was really happy with the level of customer support I received here today.
Work Location: ERMC

 

Date: 03/20/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I was waiting all morning for access-a-ride but was in the wrong area. Miss Izdehar approached me to see if I needed help which I really did. She spoke with my daughter on my behalf and she helped me upstairs to meet Uber. I thought that was very nice of her.
Work Location: ERMC

 

Date: 03/20/2022
Employee: Auguste Noel
Airport: Newark Liberty International Airport
Experience: Noel is exceptional at his job!
Work Location: ERMC

 

Date: 3/20/22
Employee: Lettsann Boland
Airport: JFK International Airport
Experience: Lennann B (I think thats her spelling) was incredibly welcoming to us yesterday as we arrived in from Ireland. Our phones wouldnt work to call our car service, so she dialled the number for us, brought us to the place to wait, found the car and helped us in. She was so kind and helpful, we really appreciated it!
Work Location: ERMC

 

Date: 3/20/22
Employee: Lettsann Boland
Airport: JFK International Airport
Experience: Lettsann B (may have incorrect spelling) was most helpful as we got off our flight from Ireland. We didnt have an international phone to call our car service, so she called him for us, brought us to the correct area for waiting and then saw us safely into the car. She was incredibly welcoming.
Work Location: ERMC

 

Date: 03/20/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: I was attempting to use the machine to buy a metro pass. Ms. Lauiston asked if I needed some assistance. She provided helpful information and guidance in my decision and in carrying out the use of the machine to purchase my metro pass. She then helped guide me to the right location to get onto the correct bus that connected to the subway that I needed. She was helpful, professional and friendly. A great combination!
Work Location: ER MC

 

Date: 03/20/2022
Employee: Tanto Yendina
Airport: Newark Liberty International Airport
Experience: This young lady was extremely helpful with assisting me with my 76 year old mother. Tanto was attentive and professional. Her customer service skills was beyond exceptional. If most of your employees are Tabto then you company is amazing. I salute this young lady for expertise. Please reward her for a great customer she display with my mother and I. Great Job Queen Tanto Yendina
Work Location: G2

 

Date: 3/20/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda was so kind.. I was having to get an Uber/Lyft unexpectedly & had no idea what/how to go about it. I was a little anxious & she calmly helped me get the apps downloaded & tell me where they would pick me up. She even helped me outside to make sure I got in the correct car! I really wanted to just her!! She made a very tired old woman ease my mind! I can’t Thank her enough for taking the time to help me as much as she did! We need a lot more sweet Nilda’s in our world & it would be a much better place! Thank you for everything!! Tonya
Work Location: Ermc

 

Date: 3/20/22
Employee: Esmeralda Garcia
Airport: LaGuardia Airport
Experience: Officer Garcia was so incredibly helpful while performing extra screening on my daughter's bottles on Sunday afternoon. She was patient while I attempted to organize our bags and my daughter's stroller. She was so kind and also directed me to the correct departing gate for our flight, as it had been changed by the airline. Traveling with a 5 month old is daunting and she made it so much easier. You need more officers like her!
Work Location: TSA

 

Date: 03/20/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: She was eager to help. Told me detailed directions over and over until I understood. Very nice, patient.
Work Location: ERMC

 

Date: 3/20/22
Employee: Calvin Holmes
Airport: LaGuardia Airport
Experience: Supervisory Officer Holmes of the TSA stationed at LaGuardia Airport in New York at approximately 1100 am on Sunday, March 20 2022. Officer Holmes provided outstanding instruction, direction and assistance to our family. We appreciated his prompt, efficient and courteous assistance which allowed us to make our departing flight without increased stress or anxiety. Excellent person, excellent professional. Please recognize Officer Holmes in some formal capacity, as he is setting a great example for others at TSA. Thank you very much. M. Salamon & Family.
Work Location: TSA

 

Date: 03/20/2022
Employee: Anne Laurison
Airport: LaGuardia Airport
Experience: This employee went above and beyond to help me navigate the steps necessary to catch the bus to Manhattan. She even walked me outside the terminal to the station where I needed to get a bus receipt. Just wonderful service really was the best start to my vacation in NY. Thank you!
Work Location: ERMC

 

Date: 03/20/2022
Employee: Brittany Mariano
Airport: Newark Liberty International Airport
Experience: We were lost at the Airport and we went to the wrong terminal for looking for Shuttle pickup. When we got out of the AirTrain, She was there and she assisted and direct us to go to the right terminal to get the Shuttle Pickup. She was Brittany Mariano Company - ERMC Terminal or Location - P3 Thanks, Muder
Work Location: ERMC

 

Date: 03/19/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Luis was so amazing and watched our bags so we could get coffee. He made a bad experience into a great one!! Luis really stood out to make LaGuardia a better place!!
Work Location: ABM Shuttle Bus

 

Date: 03/19/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: It was bad enough having to deal with the construction in the airport, then we passengers with special needs were forced to endure the headaches of using the escalators since the only elevator wasn't working. I don't know what I would have done if Izdehar wasn't there to offer her help. Thank you Izdehar your help was very much needed
Work Location: ERMC

 

Date: 03/19/2022
Employee: Nabeel Khan
Airport: LaGuardia Airport
Experience: He helped me get an Uber by talking to my son. He was very nice and helpful.
Work Location: ERMC

 

Date: 03/19/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Thanks to Miss Alghazali for helping my parents to bypass all difficulties with their arrival at this terminal al. She helped them to get their bags and even helped them to the passenger pick up where I was waiting for them. We are all grateful for all her efforts.
Work Location: ERMC

 

Date: 03/19/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar set the standards for excellence in good customer care. She displays much needed compassion for people struggling with small children and excess luggage. I'm so glad she came to help because I didn't realize how much walking I would have been forced to do with my kids and all my bags.
Work Location: ERMC

 

Date: 03/19/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I witnessed first hand how proactive Izdehar Alghazali was she helped me and so many passengers through this terrible phase of construction here at the airport She along with her colleagues work so hard to maintain order their work should be acknowledged and rewarded.
Work Location: Ermc

 

Date: 3/19/2022
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: I was bringing my friend, who is visually impaired, to EWR for her flight. Ms. Bololis was waiting when we got to Terminal B from the tram, and offered her assistance. Rather than just giving directions, she accompanied us to the elevator, and throughout Terminal B until we reached the appropriate airline desk. She also called ahead to let them know that we would be needing visual assistance. Ms. Bololis spoke directly to my friend (which doesn't often happen - people usually try to only speak to me), and was respectful of her boundaries. Thank you for such an excellent service experience.
Work Location: ERMC

 

Date: 03/19/22
Employee: Kyna Napolitano
Airport: LaGuardia Airport
Experience: Kyna immediately offered help when she spotted me looking lost in the walkway by the construction area,She actually escorted me to where I needed to go to meet an arriving friend.She alsogaveclear directions to the bus stop. Kyna was approachable because of her amiable demeanor.She was so patient as she helped me navigate the maze at LGA.
Work Location: ERMC

 

Date: 3/19/22
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: I arrived with American Airline the 19th and had trouble with my flight. After not many people being able to help me, Ysvania came to my rescue. She was kind precise., she also made it easier for me after so much problems. Great job ysvania.
Work Location: EMRC

 

Date: 3/18/2022
Employee: John Blum
Airport: Newark Liberty International Airport
Experience: The restaurant was understaffed and John did an amazing job handling all the customers during the rush while still maintaining his composure and warmth.
Work Location: HMS HOST Unusual Times

 

Date: 3/18/2022
Employee: John Blum
Airport: Newark Liberty International Airport
Experience: John the bartender at Newark airport is just the realist. He made my delayed flight a good time.
Work Location: HMS HOST Unusual Times

 

Date: 3/18/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was super helpful to me as I traveled with my two sons. She even provided us a with a face mask as we misplaced one for me oldest son.
Work Location: ERMC

 

Date: 3/18/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Alahazali I. approached me to help get my MetroCard - she was very helpful and even directed me to the proper bus to finish up my trip! I could not recommend her more as a customer service representative.
Work Location: ERMC

 

Date: 03/18/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thank you Izdehar for working so hard to help me find my lost bags as well as for helping me connect with my driver that has been waiting for us for over an hour.
Work Location: ERMC

 

Date: 03/18/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar's help was very much appreciated. Her assistance in locating out luggage was very much needed. She went above and beyond getting us the right assistance to retrieve the luggage. It was good after the extremely long delay getting here.
Work Location: ERMC

 

Date: 03/18/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Coming to NY was both exciting and scary I didn't know what to expect. I wanted to get to know NY Ms.Alghazali recommended the best way to see NY was going to be public transportation. She said you could learn more than taking Uber or taxi's while in NY. She convinced me it would be the best way to experience everything NY has to offer if I tried it all first hand. I am glad I took her advice. I already started feeling like a true New Yorker.Great advice.
Work Location: ERMC

 

Date: 03/18/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Miss Alghazali is the right person to go to for directions, recommendations and just good conversation. I recommend taking ger advice, you really can't go wrong g she is really good for assistance.
Work Location: ERMC

 

Date: 03/18/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I have to hand it to whomever trained Ms. Izdehar because they taught her very well how to help passengers with whatever their needs require. This lady worked very hard to help me both find a room at a local hotel and she answered all my questions which helped to alleviate all my concerns. Good job.
Work Location: ERMC

 

Date: 03/18/2022
Employee: Sihame Boufous
Airport: LaGuardia Airport
Experience: I approached Siham with my father-in-law who was using a wheelchair. The taxi line was long. She was very pleasant when I requested assistance. Siham escorted us to the taxi area and we were soon picked up and on our way. Siham saved us time and trouble. Big thanks for her professionalism and kindness.
Work Location: ERMC

 

Date: 3/18/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda overheard me just outside the airport asking a delta employee what to do because I realized that I had accidentally left my phone on the plane I was just on. He was attempting to tell me to call an 800 number but Ms. Sharif quickly intervened, grabbed me, and took my child and I directly to the delta office and helped us urgently get help. She took action and not only did I get my phone back, but they were SO fast. She could have walked past me and kept going but she took action and I am so grateful to her for caring and being so extremely helpful. Ms. Sharif deserves a raise and a promotion. You have an excellent employee. Thank you, Syeda!!
Work Location: ERMC

 

Date: 03/18/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: I was looking around at signs, Ms. Rosemarie Reyes approached me and asked if I needed help. I asked her my question. She took time and patience to answer it thoroughly. She was friendly, kind and welcoming. She gave me a reassuring impression of LaGuardia Airport and New York City. You are lucky to have such a great employee. I was lucky to encounter her.
Work Location: ERMC

 

Date: 3/18/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Our flight was cancelled once we arrived in LGA that was suppose to connect to PBA. Lines were too long for customer service, it was late night and this gentleman approached us seeing we were upset not knowing where to go. He assisted us in reserving a rental car and retrieving our luggage to drive back home. His dedication and kindness went beyond measures. We were able to drive back to Pittsburgh that night thanks to him. Thank you!
Work Location: ERMC-AVIATION

 

Date: 3/18/22
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: it was a wonderful experience arriving at American Airlines and finding Ms.Ciriaco to help me get to my final destination. You have a precious agent working for you and hoping to have people like her working,at every airport of this city or nation. Thank you once again for having such a great worker.
Work Location: EMRC

 

Date: 03/17/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was incredibly helpful. She helped us get our bags and was very nice and helpful.
Work Location: ERMC

 

Date: 03/17/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Thank you Syeda for all of your help and support. She was super nice and talked to me as I was waiting for my bag.
Work Location: ERMC

 

Date: 3/17/2023
Employee: K. Reid
Airport: LaGuardia Airport
Experience: Mr. Reid provided exemplary service in explaining to us how the shuttle bus works and he kept us informed of our travel progress. The ride was efficient and a paragon of classic New York hospitality.
Work Location: ABM Shuttle Bus

 

Date: 03/17/2022
Employee: Buu Lin
Airport: LaGuardia Airport
Experience: Many, many thanks to Buu Lin and Carlene Campbell! These two individals went above and beyond the call of duty to help me out today, and I am very appreciative. I left my phone accidentally in a cab when I was dropped off at the airport. I went to the dispatch and presented my issue to Buu Lin. I was all but certain that there was no way they could track down the cab and find my phone. As I braced to hear, "sorry, there is nothing we can do", Buu jumped into action and asked if I had the cab#. I gave Buu Lin the cab # and he immediately called Carlene to see if she could locate the cab. She worked diligently to track down the cab. As I stood by anxiously, I was pleased that within 20 minutes she located the driver and requested he come back to LGA to deliver my phone. This meant the world to me. In an era where people are turning away from taxis to use ride share services, I want to highlight that individuals like Carlene and Buu are making a t
Work Location: ABM Taxi

 

Date: 3/17/2022
Employee: Buu Lin
Airport: LaGuardia Airport
Experience: Many, many thanks to Buu Lin and Carlene Campbell! These two individuals went above and beyond the call of duty to help me out today, and I am very appreciative. I left my phone accidentally in a cab when I was dropped off at the airport. I went to the dispatch and presented my issue to Buu Lin. I was all but certain that there was no way they could track down the cab and find my phone. As I braced to hear, "sorry, there is nothing we can do", Buu jumped into action and asked if I had the cab#. I gave Buu Lin the cab # and he immediately called Carlene to see if she could locate the cab. She worked diligently to track down the cab. As I stood by anxiously, I was pleased that within 20 minutes she located the driver and requested he come back to LGA to deliver my phone. This meant the world to me. In an era where people are turning away from taxis to use ride share services, I want to highlight that individuals like Carlene and Buu are making a tremendous difference
Work Location: ABM Taxi

 

Date: 03/17/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: My first visit to NYC and I had just got off the plane at LGA. A lady said if I needed help, she could give it. I asked about the best way to get to the Midtown Manhattan hotel I’m staying at. She was very kind, patient and a tremendous help.
Work Location: ERMC Aces

 

Date: 03/17/2022
Employee: Laura Beny
Airport: LaGuardia Airport
Experience: Laura was very helpful when I arrived two hours before my 70-old year mother and young niece. Both were on different flights. My niece was further delayed by the weather. There is currently no seating in LGA Terminal D's baggage claim area (which is nuts!). Laura helped me secure a folding chair for my mother b/c she arrived an hour before my young niece. Laura also helped me locate my mother in Terminal C even though all the boards and Delta were saying she landed in Terminal D and her baggage claim was D. And her bag was in C. I went back and forth to C from D twice b/c of this error. After an exhausting two hours waiting in the middle of chaos on the land side of Terminal D, Laura made sure we had the quickest and easiest transportation to Manhattan. Laura was very helpful and made us comfortable despite the unhospitable decisions made by the Port Authority during the construction of Terminal D.
Work Location: ERMC

 

Date: 03/17/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Great service. Very helpful. Helps confused tourists feel more comfortable in a crazy city!
Work Location: ERMC Aces

 

Date: 03/17/2022
Employee: Poonam Sonak
Airport: Newark Liberty International Airport
Experience: Poonam was very helpful as I had no idea how to get to the airtrain to get to Amtrak. There is no visible signage and I probably would have missed my train if not for her help. The location was P4.
Work Location: ERMC

 

Date: 3/17/2022
Employee: Andrew Acosta
Airport: LaGuardia Airport
Experience: This was the best service ever. PROMOTE Andrew immediately!! We needed real help after a train wreck of an airline, Frontier, cancelled out flight and left almost zero options. Without Andrew's help, getting to Islip would have been impossible!!!!
Work Location: ERMC Aviation

 

Date: 3/17/22
Employee: Andrew Acosta
Airport: LaGuardia Airport
Experience: Andrew Acosta was so very helpful on March 17 as I awaited my daughters flight from Buffalo as she was turned around due to fog. He kept me updated all morning . I was grateful that he was there to keep me informed. Please thank him again
Work Location: ERMC

 

Date: 3/17/22
Employee: Carlene Campbell
Airport: LaGuardia Airport
Experience: Many, many thanks to Buu Lin and Carlene Campbell! These two individuals went above and beyond the call of duty to help me out today, and I am very appreciative. I left my phone accidentally in a cab when I was dropped off at the airport. I went to the dispatch and presented my issue to Buu Lin. I was all but certain that there was no way they could track down the cab and find my phone. As I braced to hear, "sorry, there is nothing we can do", Buu jumped into action and asked if I had the cab#. I gave Buu Lin the cab # and he immediately called Carlene to see if she could locate the cab. She worked diligently to track down the cab. As I stood by anxiously, I was pleased that within 20 minutes she located the driver and requested he come back to LGA to deliver my phone. This meant the world to me. In an era where people are turning away from taxis to use ride share services, I want to highlight that individuals like Carlene and Buu are making a tr
Work Location: ABM Taxi

 

Date: 03/16/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I was seeking advice on public transportation from LGA to WTC. Besides being extremely patient with me while I tried to understand, she offered me a chair to accommodate me during my long wait. She was very kind and I truly appreciate her professionalism.
Work Location: ERMC

 

Date: 03/16/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I had just came off a flight from Orlando, Florida and I came down to the baggage claim area... As I was trying to get my uber, I hear Ms Syeda Sharif assisting persons with where to go meet their uber... I approached her and she greeted me very friendly... I asked her where can I go to get this uber and she came outside with me and directed me over the road, she pointed out my directions very clearly... I was very thankful for this because I would have been standing in the terminal awaiting for my uber arrival message... Lovely lady...
Work Location: ERMC

 

Date: 03/16/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa helped me so much. I lost my bag at the baggage claim yesterday night, and she gave me all the requirements to find it back. Result : after 15 min of research, I found my bag!
Work Location: ERMC

 

Date: 03/16/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was misdirected to terminal C in the area and was having a hard time finding how to get to terminal D. Ms. Sharif saw I was confused and came over and offered her services. She was very pleasant and walked me to a point to make sure that I was going in the right direction. She was very kind and had a friendly disposition.
Work Location: ERMC

 

Date: 03/16/2021
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was super helpful this morning at LGA terminal C. I’m here to pick up some teens flying for the first time and she directed me to the beat spot and let me know when to expect them. She’s very friendly and a great ambassador for NYC and LGA
Work Location: ERMC

 

Date: 03/16/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I needed help locating my grandmother who was being transported in a wheelchair off the airport and was assisted very nicely
Work Location: Ermc

 

Date: 3/16/22
Employee: Syeda Shanif
Airport: LaGuardia Airport
Experience: She was extremely kind, and gave us directions on where to go and how to call for an uber. She also gave us the best options on which uber to go for, and how to get to the meeting spot! overall super kind and communicative!
Work Location: ERMC

 

Date: 03/16/2022
Employee: Antonio Marinas
Airport: Newark Liberty International Airport
Experience: I want to recognize and thank two of your amazing employees. I lost my wallet on the AirTran and suddenly realized that I left my wallet on the seat of the AirTran. I immediately notified Antonio and he notified his colleague at the next station. Antonio kept me calm as his colleague searched and located my wallet on the AirTran. He arranged for me to meet his colleague at the next station. Both employees couldn’t have been nicer and solved a very Big problem for me, as my identification was in my wallet and I would have been stranded at EWR w/out the ability to enter through security or board my plane home. I also had my credit cards and other important documents in my wallet and would have been stuck w/out these important documents/credit cards. I want to Thank Antiono and his colleague for their professionalism and exemplary service to help me when I needed support. Their quick action immediate solved a huge problem for me. Thank you…Thank you…Thank you…..
Work Location: ERMC

 

Date: 03/16/2022
Employee: Ray Morales
Airport: LaGuardia Airport
Experience: Arriving at LaGuardia I had no idea how to get home and my anxiety was through the roof. Ray morales greeted me and helped me calm down while providing me with outstanding costumer service. He was so polite and concise, giving me the most efficient and effective bus routes. I would without a doubt fly to LaGuardia again.
Work Location: ERMC

 

Date: 03/16/2022
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: Michelle Welch has exceptional interpersonal skills, which were demonstrated by her unique ability to engage me in problem solving by helping me to navigate my way to the hotel shuttle location. She is a sensitive young woman of humor and responsiveness, is calm and confident, and made me feel at ease. She has been well trained in customer service. It was a pleasure to meet Michelle today.
Work Location: ERMC

 

Date: 3/15/2022
Employee: Terilynn Pringle
Airport: Newark Liberty International Airport
Experience: Server 418814 Terilynn she was very good, she's wonderful and took care of everything perfectly.
Work Location: HMS HOST

 

Date: 03/15/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: We had just arrived and we were very confused on how to take the ground transportation. Ms. Hunter helped us decide which ticket to purchase and figure out our route to our destination. She was pleasant and was a warm welcome to New York City!
Work Location: Ermc

 

Date: 3/15/22
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: Ms Welch was very professional on her job l was to find her we have my grandma 78 years old for first time she was traveling to Georgia on vacation Ms Welch went find a wheelchair ?? for my grandma. Welch was very pension on job and professional and want thank you for job
Work Location: ERMC

 

Date: 03/15/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful on getting correct ground transportation and getting there
Work Location: ERMC

 

Date: 03/15/2022
Employee: Elizabeth Gomez
Airport: LaGuardia Airport
Experience: On Tuesday, 03/15/2022/, at approximately 2200hrs, I had jus landed at Laguadia Airport, Terminal C Arrivals. I then headed to Grand Transportation Uber pickup locations. Upon my arrival there, I made contact with ERMC Aviation Associate Elizabeth Gomez. She had assisted me in securing an Uber ride via my IPhone. During this time she was very courteous and Professional when I inquired about the exact pickup location and the correct location on my iPhone I should choose from the list of the airports locations (Terminals C D between Pillows 19 &20). She was assisting multiple passengers during this time but was patient with everyone and directed them including myself to the correct pickup location. This is truly, in my humble opinion, “Excellence in Customer Care. She is truly an Asset to this company.
Work Location: ERMC Aviation

 

Date: 03/15/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant was very helpful to my family and I when we arrived at the airport. He helped us to secure our means of travel to the city and gave us a lot of helpful information on as far as how to get in between where we were staying and to the different places around town we were going to. It helped make a great 1st experience getting into the city.
Work Location: Mondelez International

 

Date: 03/15/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Thank you, Venessa! Vanessa was extremely kind to my 4 year old and I after a long travel day together. While no one else seemed to help us throughout the day, she met us with kindness and compassion. She could see that I was carrying many bags and lugging a carseat around, and that my 4 year old was getting anxious and tired to go. She saw me on the long taxi line and told us to come off the line to get a taxi sooner. Instead of waiting what was probably 30 mins, we were in a taxi on our way in 5. I was so caught off guard by her help as almost no one showed us any acts of kindness that day. I was so appreciative of her! She really did the right thing and I will definitely show this same compassion to others traveling alone with a child in the future because of her. Vanessa thanks so much!!!
Work Location: ERMC

 

Date: 3/15/2022
Employee: Harold Jenkins
Airport: Newark Liberty International Airport
Experience: I had never flown out of Newark before and was wandering around trying to locate the airline check in area. Mr Jenkins asked me if I needed help and I explained I was looking for the Jet Blue ticket counter. He graciously took my bag and escorted me to the correct level in the airport. Hr was polite and courteous and when I tried to give him a cash tip he flatly refused telling me he was there to help to help folks. He is an asset to your organization
Work Location: ERMC

 

Date: 03/15/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was between flights and had a few hours that I could explore the area near LGA and could go eat at a local restaurant. She was very knowledgeable not just about the ground transportation I was asking about but based on our conversation she suggested alternative areas for additional options that she knew I would enjoy the experiences. As I have another trip in the next week she helped me plan what was the most ideal area to visit today and for the next trip. She not only told me where to go visit and to eat for which country specific foods but gave me all my ground transportation details for all of them so now I’m best prepared for my next trip as well. Awesome above and beyond service because she was listening and reading between the lines of what I wanted and not just what I was saying!
Work Location: ERMC

 

Date: 03/15/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene provided my family and I with outstanding customer service. My family and I were visiting New York from Florida and she made sure we were able to get around and explained how to use the subway while we were in New York. Darlene saved us a lot of money and she was extremely patient with us! I hope we encounter her again when we visit New York in the near future. Thank you so much Darlene for your kindness and patience!!
Work Location: ERMC

 

Date: 03/14/2022
Employee: Luis E Pinto
Airport: LaGuardia Airport
Experience: Employee is attentive and helpful.
Work Location: ERMC

 

Date: 03/14/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: We arrived to La Guardia and trying to figure out how to use public transportation to our hotel. Without us asking for help, I am sure Darlene noticed our confused faces and came to our rescue. She explained how to use our passes for bus and subway. Very cordial and professional.
Work Location: ERMC

 

Date: 03/14/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda took the time to give me very good information on how to get to Ace Rent-A-Car's off-airport location, as Ace is not listed on the signage for rental cars in the AirTain waiting area. She even gave me a local number to contact Ace, and gave me precise directions on how to get the Ace shuttle pick-up area. It's so nice to come across people like Nilda when traveling that are willing to take a few minutes to provide exemplary service.
Work Location: ERMC

 

Date: 3/13/2022
Employee: John Blum
Airport: Newark Liberty International Airport
Experience: John is the most amazing bartender waitress I have every meet this company needs to give him a raise l. Just perfecto guy loves him thank you John for making our day shavonna and toccara conguest add us on Facebook ??
Work Location: HMS HOST Unusual Times

 

Date: 03/13/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: It was a pleasure meeting Izdeharat the airport today. She has a very sweet personality, she is helpful, friendly.
Work Location: ERMC

 

Date: 03/13/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Our flight was delayed,she escorted my husband and I to meet the car service we hired to takes us to the hotel. He had left and wouldn't even pick up the phone, she helped us contact the company and get a refund and even helped us order an Uber to complete our trip. We are very thankful for her.
Work Location: Ermc

 

Date: 03/13/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I requested a wheelchair but never got one. I tried getting to my husband with my heavy suitcase and carry on but found it extremely difficult to do so. All of a sudden miss Izdehar appeared and offered me an arm to lean on and a hand to pull my bag. I don't know what I would've done if she hadn't come by. A special thanks to Izdehar for being at the right place at the right time.
Work Location: ERMC

 

Date: 03/13/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar was the only person that offered a helping hand to my wife, 2 children and I. We were struggling with the children and 6 bags, she came to our aide and took two bags which helped us manage the rest very much appreciated her help.
Work Location: ERMC

 

Date: 03/13/2022
Employee: Mubasher Khan
Airport: LaGuardia Airport
Experience: Mr. Khan was quick and very helpful when I needed a jumpstart in the LaGuardia parking garage. He made the overall bad experience better with his great attitude. :)
Work Location: ABM

 

Date: 03/13/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: I was having a really rough day with multiple delayed flights. I arrived at LGA 6 hours after I was initially supposed to. After finding my way to the transportation and exhausted at this point, I was unbelievably lucky to have Luis as my bus driver. I wasn't exactly sure where to go and he guided me perfectly and with kindness and compassion even though he had no idea what I had been through all day. He genuinely cared about me as a human being and that experience will stick with me forever. I truly appreciate Luis more than he knows and his help helped me reach home safely and quickly after an extremely long travel day.
Work Location: ABM

 

Date: 03/13/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: My husband and I missed our connection from Dallas Ft Worth to Philadelphia and had to change our plans to get home due to lack of available flights. We decided to fly to Newark and then take Amtrak back to Philly. When we got to Newark we were tired and totally confused as to how to make this happen. We approached Nilda, who was like a shining beacon. She literally took us by the hand and guided us through the next steps of our journey. We were extremely grateful for her assistance.
Work Location: ERMC

 

Date: 03/13/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Firt time in New York ever , and i was needing help to get to know how to move around in New York using Metro or Bus transportation, and Darlene went above and beyond walking me through how to use Metro Card and she even step outside to point me out where the bus station were. She also walked me through how to use phone application to know the metro stops. She was so kind. Thanks Darlene if it wasnt for you i wouldnt have enjoy New York as i did. Regards! Eddy
Work Location: ERMC

 

Date: 3/13/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: Ms Lauriston was very welcoming, listened to our needs, helped us set up a metropass and gave us clear instructions on how to get to our destination. We would have never figured it out on our own. We cant thank her enough for making our first interaction to nyc so pleasant. Thank u Ms Lauriston!!
Work Location: ERMC

 

Date: 03/12/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: I received exemplary service from Nilda, i was lost and looking for directions to the nearest train station when she pointed out there’s actually a shuttle that could take me to JFK and i could avoid the hassle since I’m not from around here. I really appreciate people like her who go above and beyond their job duties. Her badge is #630056788, thank you again.
Work Location: Ermc

 

Date: 03/12/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: The puddles made it extremely difficult for me to get to meet my ride in terminal D, then Izdehar came by and helped me pick up my bags so they wouldn't get soaked in the puddles. I want to thank her, but tell the airport personal they should have cleared the path for their passengers.
Work Location: ERMC

 

Date: 03/12/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: We had someone helping mother with the wheelchair but I was stuck with 4 bags Ms. Izdehar was generous and got us a cart to help ease the load I would have struggled with in order to get to Uber pick up column 8.
Work Location: Ermc

 

Date: 03/12/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: It was good to meet Miss Alghazali today at the terminal, she was very helpful when we needed to get to passenger pickup. There was somuch water preventing easy access to the pickup areas she helped with our bags .
Work Location: ERMC

 

Date: 03/12/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: LaGuardia needs more dedicated people there to assist during their continuous construction phase. There was so much confusion as to where passengers are supposed to go, but Izdehar help to clarify everything. You need more people like her.
Work Location: ERMC

 

Date: 03/12/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I am very happy with the great customer care I received from Izdehar, she made me feel welcome immediately, she helped answer all my questions, and helped elevate any concerns I had for riding on the public transportation system. Great person to deal with.
Work Location: ERMC

 

Date: 03/12/2022
Employee: Nabeel Khan
Airport: LaGuardia Airport
Experience: Mr. Khan was very knowledgeable and answered all my questions. Thank you for cost subway saving recommendation and taking the time to show me how to navigate the subway maps through my phone. Keep up your energy.
Work Location: ERMC

 

Date: 03/12/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: LGA remains a difficult airport to navigate while under construction Darlene went above and beyond to assist myself and my handicap niece to get to where we needed to be smoothly and effortless
Work Location: ERMC

 

Date: 03/12/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: She went out of her way to get us to our right terminal. Also ways to get around New York through subway. Very nice lady.
Work Location: ERMC

 

Date: 03/11/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: I am from South Carolina and am visiting my 2 daughters that live in Manhattan. I come up here 6-8 times a year. I had the best cheerful greeting this morning from Rosemarie. Being from the south, I am extremely happy to hear a cheerful voice. Even though I could not see her face behind the mask, I knew she was smiling and it immediately put me in a good mood. Thank you Rosemarie
Work Location: Ermc aces

 

Date: 03/11/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Ms.Alghazali was very resourceful in getting me a wheelchair after I was left upstairs in arrivals near the escalator. My mom said she went through a lot of people to get me a chair to ring me down.
Work Location: ERMC

 

Date: 3/11/22
Employee: Bigue Ndao
Airport: LaGuardia Airport
Experience: Bigue was extremely kind and went out of her way to help me. I asked a question about covid testing internationally and she relived my stress and also provided me with places to go to receive fast testing! I am so thankful for Bigue and her service!!
Work Location: ERMC

 

Date: 03/11/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I am grateful for the assistance Izdehar gave me she set me up with the shuttle to take me to JFK which saved me a great deal. Very good service.
Work Location: ERMC

 

Date: 03/11/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda went out of her way to help me figure out the car service pick up system. She was friendly, helpful & welcoming! A great first impression of NYC! She was awesome and seemed to take her job seriously. She definitely deserves praise and appreciation!
Work Location: ERMC

 

Date: 03/11/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Izdehar was a very approachable person, she was welcoming with all questions I had. Very helpful and friendly, and she seems to know her job and she does it well.
Work Location: Ermc

 

Date: 03/11/2022
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: Ms. Nillaga made herself available to answer my questions BUT more importantly she asked ME some questions. By taking the time to ask me a few key questions, Ms Nillaga was able to determine how best to help me find my way to Grand Central Terminal using public transportation! This is something I have never attempted in 20 years of flying out of LGA from my home in CT. It was easy and cost effective AND actually fast thanks to Ms Nillaga’s great instructions. God bless you!
Work Location: ERMC

 

Date: 03/11/2022
Employee: Tagwantie Rivera
Airport: I don't know
Experience: Hi dear Good Evening To whom it may Concern i travel with my kids in Terminal 8 flight AA 238 this young lady being helped full n kind to me n my family her name is TAGWANTIE RIVERA pleasure wit lots off smile thanks God she was here she make my Trip worth flying to JFK.
Work Location: ERMC

 

Date: 3/11/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant enthusiastically helped my friends find their way to the hotel. He was very patient in guiding them to the public transportation. Very helpful for our first time in New York and we are very grateful to him, deservedly the best employee!
Work Location: ERMC.Aviation

 

Date: 3/11/22
Employee: Kelly Ann Tull
Airport: JFK International Airport
Experience: Thank you Kelly Ann Tull with badge # 9588532 for helping me out at the airport I don’t know what I would have done if you wouldn’t had helped me. I was traveling from Colombia and when I got to JFK I realized I didn’t have enough cash money to get to my final destination im which was Bridgeport Connecticut. After looking around for help Kelly Ann heard me asking people for help, she come over and helped me with money for the train. Kelly Ann called to check up on me to make sure I made home safe. Kelly Ann thank you so much for all your help and god blessed you.
Work Location: ABM taxi

 

Date: 03/11/2022
Employee: Bertha Malasiwez
Airport: Newark Liberty International Airport
Experience: I had just gotten into the mass transit area and asked Ms. Malasowez how to take the train to Princeton Junction. She said “follow me” and took me to the ticket machine and guided me to get my ticket and then made it very clear how to get to the proper station on the airport tram. Her directions were right on. She was extremely friendly, courteous and professional. Just a note but I am not sure if I was coming from terminal A or C but pretty sure it was A.
Work Location: ERMV

 

Date: 03/11/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: When our scheduled limo driver told my group that he would be an hour late, Rosemarie took it upon herself to call the company and see if she could get us an earlier pickup. She went above and beyond to try and help us!
Work Location: ERMC Aces

 

Date: 03/11/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: My daughter and I wanted to get to Times Square. We had an idea what to do when Syeda introduced herself and offered to help. She walked us through how we were going to get there, helped us purchase Metro cards and gave us very clear, simple directions where to go and what to do when we got there. Extremely helpful!!
Work Location: ERMC

 

Date: 03/11/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda approached us when she noticed that we were lost and confused. She understood that we were not looking to take a Lyft or Uber and helped us comprehend the transportation system. She was very kind, respectful, and understanding. She was very, very helpful and we remarked multiple times after this that we don't know what we would have done without her help.
Work Location: ERMC

 

Date: 03/11/2022
Employee: Georgette Martins
Airport: LaGuardia Airport
Experience: Georgette was very pleasant and helped us figure out the transit system, and even made sure we left with the bus ticket in hand and standing in the right place. What service! With a smile!
Work Location: ERMC

 

Date: 03/10/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Really helpful and kind. Help me getting my address and finding a way to ho by bus or train. Helped me a lot, really nice.
Work Location: Ermc

 

Date: 03/10/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very friendly and cheerful for her morning shift! She took initiate and was not shy to greet and help everyone that passed by her! She has a warm and welcoming demeanour and I observed her answer all questions asked to her quickly and politely!!! Thank you for hiring her to help visitors!
Work Location: ERMC

 

Date: 03/10/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Seda Shaif was a wonderful person that helped me with where I was going. She made me feel safe and worry free.I made my flight and I'm home safe.thank you
Work Location: Ermc

 

Date: 03/10/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: She was Super informative, polite and very kind with all the ppl needing her help.
Work Location: ERMC

 

Date: 03/10/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful, she saw me loooking around confused and offered me assistance with finding the carousel for my checked bag, helping me find/get a taxi, and directed me to where multiple other things I inquired about were located.
Work Location: ERMC

 

Date: 03/10/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very polite and kind, gave me directions to the place I was looking for and was very personable. Speaking to her came so naturally I just had to give recognition!
Work Location: Ermc

 

Date: 03/10/2022
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: this employee provided us with much needed information as we are new to the area. she is to be commended for her work today. Thank you...
Work Location: ERMC

 

Date: 3/10/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Ms. Reyes was extremely helpful. My husband and I were visiting. We did not ask for help, but obviously look confused while trying to get the Uber app to work. Ms. Reyes came over and offered her assistance. We were confused and I know asked the same questions at least 3 times. Ms. Reyes was patient and kind. We offered to tip her and she politely refused. People talked about the rudeness of New Yorkers. Well, Ms. Reyes debunked that myth. Thanks again for phenomenal service Ms. Reyes.
Work Location: ERMC Aces

 

Date: 03/10/2022
Employee: Nelson Medina
Airport: JFK International Airport
Experience: I must say Nelson Medina at JFK was great even outside of the workplace. I recognize him at Jamaica station and he was still kind enough to reassure directions to Manhattan. He gave safety tips and was welcoming. I was very happy I ran into him. He was amazing.
Work Location: ERMC

 

Date: 03/10/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: HER SERVICE WAS PHENOMENAL, SHE ASSISTED ME BAGGAGE CLAIM ALL THE WAY TO MY UBER , SHE DID NOT EXCEPT A TIP AND I WAS JUST AMAZED BY HER SERVICE, SHE EXCELS ABOVE AND BEYOND WHEN IT COMES TO THE CARE OF PEOPLE HERE , YOU GUYS NEED MORE PEOPLE LIKE HER WORKING !
Work Location: Ermc

 

Date: 03/10/22
Employee: Elizabeth Perry
Airport: JFK International Airport
Experience: I really would like to acknowledge Ms E Perry . She is a fabulous representative of your company, you are fortunate to have her as an employee. When I arrived at the desk , Ms Perry went above & beyond & was able to make a phone call when my phone wasn’t working. Her kindness in connecting me with my family was greatly appreciated. Ms Perry Thank You so much !!!
Work Location: ERMC

 

Date: 3/10/2022
Employee: Kimina Johnson
Airport: LaGuardia Airport
Experience: Ms. Johnson is cordial and professional when assisting customers. She erased any frustration i was experiencing.
Work Location: ABM Parking Services

 

Date: 3/10/22
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: While searching for a Metro ticket vending machine, Rosita approached us and offered assistance. Not only did she tell us where to go to buy our passes then where to buy bus tickets, she charted the best route for us on her tablet and walked us through each step of the trip multiple times (that's on me for asking duplicate questions! LOL), clearly and with a wonderful smile and super pleasant attitude. She then helped us find the Metro vending machine, advised us on card options and which would work best for us and showed us how to use the machine. Once outside to catch the bus, she assisted us in obtaining bus tickets from the bus ticket machine and reiterated where we needed to go to transfer to the train line to take us into Manhattan. She also looked up the address of our hotel and told us exactly where to go and turn each step of the way to get us to our hotel. Overall - super friendly, nice, extremely easy to understand and clear in directions!
Work Location: ERMC

 

Date: 3/10/22
Employee: Officer Casper
Airport: LaGuardia Airport
Experience: Officer Casper was very professional and extremely focused on providing an outstanding experience for the customer. He actively engaged customers and directed them to the seating area with their belongings. He apologized to several customers for the delay and explained they were short- staffed. When I picked my bag up from the conveyor, Officer Casper said, "How are you? Have a great day," in a friendly tone of voice.
Work Location: TSA

 

Date: 3/10/22
Employee: Delvys Xavier
Airport: LaGuardia Airport
Experience: When I arrived at the Jet Blue ticketing area, I observed Delvys moving from kiosk to kiosk assisting customers with their boarding passes and baggage. He was alert and helpful. When I approached him, he greeted me by saying, "Hello, sir," in a professional tone. I asked, "Is there a place to get coffee in the gate area?" He explained that there was a Dunkin' Donuts as well as a restaurant. I then asked if the Boston flight was running on time, and he responded, "Yes, all the flights are on time so far today." I thanked him, and he said, "You're welcome, have a good flight," again in a professional tone.
Work Location: Jetblue

 

Date: 3/10/22
Employee: Andrea Flowers
Airport: LaGuardia Airport
Experience: As I was walking towards the JetBlue baggage office, I noticed the only baggage employee, Andrea, come out as customers from a flight entered the baggage area. She was observing and readily answering any customers' questions. When I walked towards her, she stepped up to me and said, "Good morning, sir," in a professional tone. I asked, "Where does oversize baggage get delivered?" She responded, "That's a good question," and laughed slightly. She looked around, and then said, "Let me find out." She made a call on what appeared to be a radio. She then told me that any oversized items were put in the baggage office. She closed by saying, "Have a good day," in a professional tone.
Work Location: Jetblue

 

Date: 03/10/2022
Employee: Pratina Pharsi
Airport: JFK International Airport
Experience: Just arrived from Dublin a long flight,our Taxi should have been waiting it was not we tried to contact company but with our accent it hard for them and us to understand after 45 /50 minutes we were still waiting, a nice lady approached and asked if she could help, as my wife and I are 73 she seen we were having trouble, we explained and she took us to the Kiosk and made us sit down and she made to our three calls, the Taxi arrived she escorted us to Car. Would like to thank her for all the help, Edward Margaret Gallagher.
Work Location: ERNC

 

Date: 3/9/2022
Employee: Ella Blanca
Airport: Newark Liberty International Airport
Experience: I would like to highlight the excellent customer service I received from Blanca. The restaurant was clean, the food was delicious and most of all Ella was very kind and friendly.
Work Location: HMS HOST

 

Date: 03/09/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was extraordinarily friendly and helpful to me. She found me a place to sit while I waited for my ride and informed me on where to go to be picked up. Her kindness really brightened my day.
Work Location: ERMC

 

Date: 03/09/22
Employee: Georgete Marting
Airport: LaGuardia Airport
Experience: I landed and had no idea how to get to Grand Central as I learned the shuttle isn't running currently. Georgete explained my options. When I chose bus to train, she helped me purchase my ticket while also helping others. She walked me and a couple to the correct bus and explained how the connection and metro card worked. She was kind,patient,friendly,caring and knowledgeable. She made me feel safe in my unfamiliar surroundings. She is a great asset to your company and an asset to NYC!!!! Thank you Georgete!!!
Work Location: ERMC

 

Date: 03/09/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: She helped me and was very professional and kind.
Work Location: ERMC

 

Date: 3/9/22
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: She was nice and helpful.Thank you very much
Work Location: ERMC

 

Date: 3/9/22
Employee: Elisavet Bodolis
Airport: Newark Liberty International Airport
Experience: Thank you very much for your help. She was very nice and helpful.
Work Location: ERMC

 

Date: 3/9/22
Employee: Ariana Beague
Airport: LaGuardia Airport
Experience: Good day, I wanted to take a moment to commend TSO Beague at LGA, for her patience and professionalism. It was a pleasure to encounter her. I have encountered MANY TSOs, some of which would benefit from additional customer service training IHMO as a Director& Dept. Head, but this Officer was truly amazing! I pray that she receives commentary and commendation for her stellar service. I would hire her in a heartbeat. I honor and respect you all for the incredibly hard work that you all do. Thank you. Stay safe. Be well. Take care.
Work Location: TSA

 

Date: 3/8/22
Employee: Karirm Odr
Airport: Newark Liberty International Airport
Experience: I had to pause for a moment to acknowledge this Airport Specialist Mr Karin O. He stood out to me because of the enormous good energy he put into helping a passenger in a wheelchair. The passenger was able to get to her gate with ease because of his effort. He helped me to find the quickest and most economical route to NYC. I admired his efficiency and extensive knowledge of Train and Ground transportation cost and schedule. He was friendly caring and above all so helpful, I was happy and relieved to see this quality of service at Newark Airport. THANK YOU MR. KARIM O.
Work Location: We Soar

 

Date: 03/08/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I am temporarily disabled and Darlene Hunter went out of her way to make sure I was taken care of. I have never flown into LaGuardia airport before and being “mobility challenged”, I was concerned about taking unnecessary steps trying to find everything. Darlene noticed me and took care of my immediate concerns as well obtaining and bringing me flight information for my friend that was meeting me at the airport. So wonderful to see Customer Service at this level of excellence!!
Work Location: Ermc

 

Date: 03/08/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great. She got us directed and to our friend in another terminal quickly! Very friendly and informative!
Work Location: ERMC

 

Date: 03/08/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful!
Work Location: ERMC

 

Date: 03/08/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Needed help finding a mask. She went outta her way to find one and called ppl when she couldn’t find it. She came across one quick and help me get on my shuttle bus on time. Really thankful for her
Work Location: Ermc

 

Date: 3/8/2022
Employee: Khawja Nadim
Airport: LaGuardia Airport
Experience: The employee was alert and immediately responsive as I approached his vehicle. He was able to tell me that I could park in the garage for a month but there was no discount for long-term parking like that.
Work Location: ABM Parking

 

Date: 3/8/2022
Employee: Officer Hibbert
Airport: LaGuardia Airport
Experience: When I approached the screening device, I remembered I had not taken off my belt and I let the employee know. He said it was no problem and to just hold it in my hand as I raised my hands in the device.
Work Location: TSA

 

Date: 3/8/2022
Employee: Anuradha Das
Airport: LaGuardia Airport
Experience: The lines were really short when I arrived, so things moved pretty quickly. The employee was very friendly, nevertheless, and assured me I was in the right line when I asked.
Work Location: Pro Seguro Services

 

Date: 03/08/2022
Employee: Mazerana Siedlecka
Airport: LaGuardia Airport
Experience: The employee was very warm and personable and was attune to my questions and concerns. She stepped toward me as a I approached and made me feel I had her undivided attention. I asked her if my bag would be able to fit in one of the overhead bins, or if I would need to check it. She said it would be fine in one of the overhead bins.
Work Location: Delta

 

Date: 3/8/2022
Employee: Karen Thomas
Airport: LaGuardia Airport
Experience: The employee was very knowledgeable about distances for taxi rides, as well as the cost. I told her I was waiting to meet a friend. She said when my friend arrived, I did not have to stand in line if there was one. Rather I could just come to her directly and she would get us in a taxi.
Work Location: ABM Taxi

 

Date: 3/8/22
Employee: P. Gibson
Airport: LaGuardia Airport
Experience: The employee was very professional as he drove the bus and clearly articulated each stop. He also greeted passengers as they entered and exited his bus.
Work Location: ABM Busing

 

Date: 3/8/2022
Employee: Laura Berry
Airport: LaGuardia Airport
Experience: The employee was roaming in front of the Welcome Center booths. She was directing people to where they needed to go. When I stepped forward to ask a question, she moved toward me communicating that she was willing to help. She then started walking with me as she showed me which direction, I needed to go to find a taxi.
Work Location: ERMC

 

Date: 03/08/2022
Employee: Deyanira Duran
Airport: LaGuardia Airport
Experience: The both ladies Duran & Acosta provided exceptional service to me when I accidentally left my fanny bag with all my ID, Credit Cards, and Insulin, in the mens bathroom when my flight arrived. I thought I was going to loose my bag......but they swiftly got it to me and nothing missing. God bless them both.
Work Location: American Airlines

 

Date: 3/7/2022
Employee: Aslam Irsalan
Airport: Newark Liberty International Airport
Experience: Irsalan is so pleasant. He gave us such a good service at bar and with food.
Work Location: HMS HOST Unusual Times

 

Date: 03/07/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: We got off the bus at terminal C instead of terminal B. Ms. Hunter was very friendly and helpful. She walked with us outside and found a bus for us to get on. She saved us a lot of time. Much appreciation to her!
Work Location: ERMC

 

Date: 03/07/2022
Employee: Maria Sotelo
Airport: Newark Liberty International Airport
Experience: My boss was recently traveling to LAX on Alaska Airlines out of terminal B at EWR. On her exit from her taxi at the curb, her CA drivers license dropped out of her pocket. She only realized this. when she went to check in. She frantically looked around for it and retraced her steps. Back outside near the curb, an airline employee who was standing outside informed her "they found your ID and took it to the security office." However, when she went looking for the office no one knew where to direct her and at 78 years old she could not run around the airport asking at all the different airline offices, etc. She made her way through TSA security without her ID (using her TSA Pre-Check and CLEAR) and got on her flight. I was tasked with trying to track down her lost ID and started calling the phone numbers I could find online for the airport, the various airlines in that terminal, etc. As to be expected I got mostly to automatic answering services or people who just w
Work Location: ERMC

 

Date: 3/7/2022
Employee: Juan Santiago
Airport: LaGuardia Airport
Experience: I started browsing and Santiago came right over to me. He made eye contact and said in a cheery voice, "Hello! Can I help you?" I asked if there was a water filling station for my water bottle. He pointed out the water fountain across the hall. I said since it was not a proper filling station, I did not think it was sanitary. I said that I hate to have to buy a water. He said that they had water that was only $2.22. He pointed out the Aquafina. I started to go over to the display, but all the bottles were warm. He asked if I would prefer a cold bottle and I said yes. He escorted me to the refrigerated waters. He gave me a bottle. I thanked him. He asked if I needed anything else and I said no. He wished me a safe flight.
Work Location: OTG

 

Date: 3/7/22
Employee: Andrea Toth
Airport: Newark Liberty International Airport
Experience: I am 73 years old & arrived at Newark airport on United flight 84 from Israel on Feb 23, 2022. I had hip surgery 2 years ago & requested wheelchair assistance. I was continuing on to Cleveland. United had wheelchairs available but not enough staff. I was told to take the escalator down to immigration. There I spoke to the woman directing the flow to the immigration officials and told her I had a connecting flight in an hour and was unable to deal with the long line at immigration customs, and to transport the suitcase to the holding area for the next flight. She promptly assigned Andea Toth to me form ERMC company who whizzed me through immigration, helped me with the luggage and directed me to the air tram. Yes, I did make my connecting flight. She should be commended for going out of her to hello me with a smile. I realized that she was going the extra mile for me. Thank you. Deanne S, Norman
Work Location: ERMC

 

Date: 03/06/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: My family and I waited almost 1 hr.to be picked up by Norwegian cruise line associates, Izdehar was the only one to fully address our issue, she reached out to her colleagues in Terminal C and discovered the agent was there. She was very kind and assisted my handicap mother to meet the agent. She allowed my mom to hold on to her the whole way. I felt this type of customer care deserves recognition.
Work Location: ERMC

 

Date: 03/06/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I had the pleasure of receiving excellent customer service from Ms Alghazali while trying to make some sense of direction despite the construction in the airport. She made everything less confusing and very simple.
Work Location: ERMC

 

Date: 03/06/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I am grateful for the help my mother was given by izdehar upon arrival to LaGuardia Airport. She approached my mother who was happy to see another middle eastern lady who she could communicate with in her native tongue. Izdehar reassured my mother the walking distance to meet up with my dad, she was nice enough to take us to the pick up area. Thank you Izdehar for the good service you provided for us.
Work Location: ERMC

 

Date: 3/6/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda was and is a LIFESAVER. I missed my stop and had to get of the rail an extra stop from my destination. I was flustered and annoyed at myself because now I was separated from my people I was traveling with. In duress I walked up to Nilda and she calmly walked me all the way to the correct terminal. She was kind, clam and professional. She gave me clear instructions and I was able to find the right terminal. Now I’m on my way to my destination and I will make it on time. She is everything a customer service member needs.
Work Location: ERMC

 

Date: 03/06/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I really appreciate the fact that Izdehar kept our children occupied while my husband gathered our luggage. She was a big help keeping things in order. Very sweet lady who cares.
Work Location: ERMC

 

Date: 03/06/2022
Employee: Allan Pilgrim
Airport: JFK International Airport
Experience: He went above and beyond to help me get to terminal 1 with my daughter. He is examplary employee. He was super helpful and very kind too. I give him 10/10
Work Location: ERMC

 

Date: 03/06/2022
Employee: Filemón Domingo
Airport: LaGuardia Airport
Experience: Mr.Filemon was very servicing gracious and carrying about my transportation issue. He was very diligent I'm resolving my issue.Excellent service.
Work Location: ERMC AVIATION

 

Date: 3/6/2022
Employee: Mario Matamoros
Airport: LaGuardia Airport
Experience: The employee politely greeted all guests that approached him or walked near him. When I approached him, he politely greeted me and then asked if I needed any assistance. After answering my inquiry, he wished me a safe trip. He had a polite and welcoming demeanor. He answered my inquiry in a confident manner.
Work Location: American Airlines

 

Date: 3/6/22
Employee: Andrea Toth
Airport: Newark Liberty International Airport
Experience: The employee was very kind to point me in the right direction to get my train . She went way and beyond her job and quite frankly enjoyed her work . Thank you Andrea we need more people like you .
Work Location: PANYNJ

 

Date: 3/5/2022
Employee: Angie Washington
Airport: Newark Liberty International Airport
Experience: Angie was amazing. I wanted a mojito, but she let me know there wasn’t any mint. I told her what I liked and she made this yellow drink that was amazing. Even though our flight is delayed, still enjoyed being here with her.
Work Location: HMS HOST Unusual Times

 

Date: 03/05/2022
Employee: Syeda sharif
Airport: LaGuardia Airport
Experience: She was very helpful. I appreciate her service. She helped me book my Uber
Work Location: Ermc

 

Date: 03/05/2022
Employee: Syeda Sharif
Airport: LaGuardia
Experience: I like it, she help me
Work Location: ERMC

 

Date: 03/05/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I am impressed with the level of customer service I received from Mrs. Alghazali she is a caring wonderful individual who seems to love her work. She has an ability to help many people simultaneously. Nice work.
Work Location: Ermc

 

Date: 03/05/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: We came here didn't expect any help, surprisingly, Izdehar approached us and offered her much needed assistance. She helped with finding the location of our hotel and she also assisted us with downloading and ordering Uber.
Work Location: ERMC

 

Date: 03/05/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Excellent customer care, great attitude, eager to help, goes above the call of duty in customer satisfaction. Great addition to the airport operations.
Work Location: ERMC

 

Date: 03/05/2022
Employee: Deon Hibbert
Airport: LaGuardia Airport
Experience: I had just returned from a trip to Nashville and was looking forward to getting home. Unfortunately when I got to my car, which was parked in the lot at Terminal C, the battery was completely dead. I got mildly panicky as I had to drive from LaGuardia to Westchester Airport to pick up my wife who was returning from visiting her mother in Florida. Shortly after hitting the emergency button that was located near the elevator in the parking garage, Deon arrived. She had a portable battery charger, and literally within seconds, she had my car running. She couldn't have been more pleasant and helpful. She waited in her vehicle until I pulled out of my parking spot and she realized I was fine. Congratulations to ABM for having such a wonderful employee. Your company is lucky to have her.
Work Location: ABM

 

Date: 03/05/2022
Employee: Owen Argyle
Airport: JFK International Airport
Experience: From: Ian Yapp Sent: Sunday, March 6, 2022 10:30 PM To: Info Subject: Great service - Oren at T1 JFK CAUTION: This email originated from outside the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hi guys, I wanted to send a shout out and commendation to your porter service agent, Oren, who was working JFK T1 on Saturday evening 5th March. I arrived on Royal Air Maroc from Casablanca with twelve (12) boxes of commercial goods and needed a porter and Oren was there. He assisted me with taking the boxes from the belt and to Customs. Then the fun began... My colleague was delayed in Immigration due to under-staffing and by the time he entered the country, I had finished at Customs and we had already missed our connecting flight on Alaska Airlines from T7. Oren stayed with us - after the end of his shift - and helped us find baggage carts to take our boxes onto the AirTrain and to Alaskan
Work Location: SmarteCarte

 

Date: 03/05/2022
Employee: Georgete Martins
Airport: LaGuardia Airport
Experience: Georgete Martins noticed we were confused about how to purchase the pass to get on the bus. She immediately came over to us and explained how to do it and also patiently gave us directions on how to get to Times Square. She was extremely pleasant and helpful. We got to our destination following her guidance. She took the frustration away and we had an opportunity to enjoy the fullness of the city.
Work Location: ERMC

 

Date: 3/5/2022
Employee: Israt Jahan
Airport: LaGuardia Airport
Experience: When I approached the ordering window at Cotto, I was proactively greeted by Israt, who said, "Hi, sir," in a pleasant tone. I asked her what kinds of coffees were available. She explained that they had regular coffee, decaf, Americano, espresso and cappuccino. She also said that flavor shots were available. I asked for a large coffee and she asked if I wanted milk; I told her black was fine. She processed the transaction efficiently and handed me my receipt. She thanked me and said, "Have a nice day," in a pleasant tone. I then asked her where I could find a better selection of magazines, and she said, "Try Cibo, it's near security by the food court."
Work Location: OTG Cotto

 

Date: 3/5/2022
Employee: C. DeJesus
Airport: LaGuardia Airport
Experience: When I got on the bus, the driver turned and looked at me and nodded. I asked, "Which terminal is Delta in?" He replied, "Delta is C&D, it's one stop and I'll let you know when we're there." Mr. DeJesus proceeded through his route and announced all stops as well as the airlines served, and car rental shuttles at Terminal A. At Terminal A, Mr. DeJesus suggested that anyone going to Terminal C&D should move on to the bus in front of his to save time. When I left the bus, Mr. DeJesus said, "Have a good day," in a pleasant tone.
Work Location: ABM Busing

 

Date: 3/5/2022
Employee: Delroy Smith
Airport: LaGuardia Airport
Experience: As I approached the Taxi Dispatch booth, the dispatcher, Delroy, immediately came out of the booth to greet me. He said, "Good morning, sir," in a professional tone. I asked him, "How much would a taxi to Grand Central Station cost?" He said, "No more than $40 at this time of the day." I thanked him and said I might price a Uber. He was very friendly and engaged me in conversation. He told me Uber would almost definitely cost more. He explained since the taxi uses a metered rate and not a flat rate, when there's little or no traffic, it's usually the best option. He spoke in a helpful tone and I thanked him. He closed by saying, "You have a very nice day, sir," in a sincere and professional tone.
Work Location: ABM Taxi

 

Date: 03/5/2022
Employee: Officer Roman
Airport: LaGuardia Airport
Experience: Officer Roman was very efficiently moving customers through the magnetometer. She said something like, "Hi, you can come on through," to customers as they approached. The alarm did not go off with any customer during my observation. Officer Roman's demeanor was very outgoing and friendly. She communicated well with other officers around her.
Work Location: TSA

 

Date: 3/4/2022
Employee: Emely Garcia
Airport: Newark Liberty International Airport
Experience: Emely was truly exceptional. She was attentive but not intrusive. Big fat smile in her face. A lovely human.
Work Location: HMS HOST Belgian Beer

 

Date: 03/04/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was super friendly and helpful in navigating the LGA construction. I didn’t have a coat on since I came from a warmer weather place and she helped identify the right time to walk out to my Uber so that I would be cold the minimal amount of time possible. Just a super lovely person!
Work Location: ERMC

 

Date: 03/04/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: With the construction at LGA, it can be quite confusing even for the most experienced flyers. She provided excellent directions on the best way to navigate the airport grounds with the ongoing construction. I also saw her with others being extremely patient and helpful. I thank her for all the assistance she gave to me and everyone else.
Work Location: ERMC

 

Date: 03/04/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She offered helpful assistance with pickup areas and was very pleasant to interact with.
Work Location: ERMC

 

Date: 03/04/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie went out of her way to help me get to my ride after traveling with 2 toddlers and a TON of luggage. Rosemarie was extremely helpful!
Work Location: ERMC Aces

 

Date: 03/04/2022
Employee: NATHANIEL HARLEY
Airport: JFK International Airport
Experience: Nathaniel Harley was helpful, cheerful, and welcoming.
Work Location: ABM Taxi

 

Date: 03/04/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Not being exactly sure how to reach our destination, Syeda Sharif explained in great detail. A plus!
Work Location: ERMC

 

Date: 03/04/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Arriving at Laguardia, we weren't sure how to get to Newark. Syeda saw us looking around and came over to us to offer assistance. She was extremely helpful. She told us to take the Q70 bus to Jackson heights and then Penn station.syeda walked us over to where we needed to get the bus tickets and told us how to use the metro card. So friendly and helpful. Thank you so much syeda
Work Location: Ermc

 

Date: 03/04/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Navigating the LaGuardia Airport and surrounding area was made at ease once speaking to Filemon. He had a great welcoming presence and was very helpful. Thank you for the phenominal service.
Work Location: ERMC AVIATION

 

Date: 03/04/2022
Employee: BIGUE NDAO
Airport: LaGuardia Airport
Experience: I JUST OBSERVED BIGUE FOR A WHILE AND WAS AMAZED AT HOW MANY THINGS SHE DID TO ASSIST PEOPLE WITHOUT THEIR EVEN ASKING. SHE IS EXTREMELY PRO-ACTIVE. JUST AN INCREDIBLE EMPLOYEE WHO PUTS IN 110% TO HER JOB. GIVING DIRECTIONS, HELPING WITH LUGGAGE, ASSISTING MOMS WITH BABIES BOARD BUSES, CALLING SPECIAL SHUTTLES FOR PEOPLE....THE LIST GOES ON AND ON.
Work Location: ERMC

 

Date: 03/04/2022
Employee: Kimina Johnson
Airport: LaGuardia Airport
Experience: i was assisted by Kimina Johnson, she was polite and very helpful
Work Location: ABM Parking Services

 

Date: 03/04/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: I had arrived at the Amtrak Station at Newark Liberty Airport, and had some critical questions about changing my ticket to catch the train to Wash DC. Ms. Mercado provided me with very astute guidance/directions. She delivered immense help (I’d not expected such, at the end of morning rush, on a very cold day). Ms. Mercado’s directions were excellent. But, her thoughtful and considerate way warmed my day immeasurably. Please relay my appreciation. Joseph Casper
Work Location: ERMC

 

Date: 3/4/22
Employee: Ysvania Ciaco
Airport: JFK International Airport
Experience: Ms.Ysvania Ciraco did a wonderful job taking care of me and my family by helping us with hotels informations and transportation also among other things. Ysvania is a productive and great worker for your company in jfk.
Work Location: EMRC

 

Date: 03/04/2022
Employee: Jesusita Melo
Airport: JFK International Airport
Experience: La signora è stata gentilissima, molto simpatica e molto carina! La disponibilità è fondamentale per un turista! Prendete esempio! The lady was very kind, very nice and very nice! Availability is essential for a tourist! Take an example!
Work Location: Ermc

 

Date: 3/3/2022
Employee: Nuri Kim
Airport: LaGuardia Airport
Experience: H. Kim was the only Pedestrian Traffic Manager present on Level 2 of the garage. When I initially saw him, he did not enter the crosswalk as a customer was crossing. When I approached him, he walked towards me and greeted me in a friendly manner, saying, "Hello." I asked him how to get a taxi, and he gave me excellent directions, and even told me to look for employees with red jackets to direct me further once I got back into the terminal. He closed by saying, "Have a good day," in a pleasant tone.
Work Location: Allied Universal

 

Date: 03/03/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was the warmest welcome I needed in this cold day in NYC!!! She volunteered to help me about transportation, guided me through the card payment, bus and even showed me how I will get to my destination through my Map app. It’s my first time here so she saved my day! Thank you Syeda
Work Location: ERMC

 

Date: 3/3/22
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: My family and I arrived at the La Guardia airport and walked to the ground transportation area. We were somewhat confused and the Ms. Nillaga helped us and gave us an excellent service. Thank you!!!
Work Location: ERMC

 

Date: 3/3/22
Employee: Angela Nerbel
Airport: LaGuardia Airport
Experience: Angela was amazing! She realized that my mom was nervous flying on her own for the first time. She was extremely compassionate and went above and beyond for my mom and I want to thank her for being really helpful.
Work Location: ERMC

 

Date: 3/3/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda Sharif helped me a lot! She was very nice and provide me with all information I needed. Many thanks to her!
Work Location: ERMC

 

Date: 03/03/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa took about five mins to teach us how to use Google maps in order to get our way around the city using public transportation. We learned SO much. She helped us understand how accessable and easy the routs and subway was- this not only empowered us, but saved us loads of money! Absolutely amazing!!!! She was so kind and very very helpful and knowledgeable.
Work Location: Ermc

 

Date: 3/3/2022
Employee: Sharon Reddy
Airport: JFK International Airport
Experience: Sharon, was so kind and helpful! We had just gotten in for a spontaneous Anniversary trip to New York, we were a bit confused on how to do the pass system for the metro passes. She saw us and came over anticipating our needs and helped us find a great solution for the air train fare and a subway pass for our stay. She by far went above and beyond to t help us and was so pleasant to talk with! Thank you for helping us start off our trip on such a positive note!
Work Location: MTA

 

Date: 03/03/2022
Employee: Larry Moore
Airport: Newark Liberty International Airport
Experience: Mr. Moore was friendly and helpful with directions using the train to get into Manhattan. We will definitively use the trains the next time we visit NYC.
Work Location: ERMC

 

Date: 03/03/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda Sharif provided exemplary service at a very busy time of the day by explaining in detail how I could navigate my way to New York city, unfortunately without there being a direct train service from LaGuardia airport to the city. She showed me how to obtain a metro pass and where to find the bus, including providing me with the number and frequency of buses available. Syeda was professional, courteous and knowledgeable in this field.
Work Location: SHARIF

 

Date: 3/3/22
Employee: Michael Carey
Airport: JFK International Airport
Experience: Hello, I want to tell you my entire satisfaction and thank with all my heart your employee named Mika CAREY. He helped my family and I to get out of the airport outside the JetBlue terminal 5 JFK last Monday. We were so thankful for the help he gave to us so kindly. You might be proud to have such a good person working for you. We are really impressed and this situation made us feel confident for the rest of our family trip. Thank him for that (Sorry for my English I’m French I need to practice a little bit more often) Merci beaucoup ?? Jeanne LUCAS PAYET
Work Location: ERMC

 

Date: 03/03/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie did an amazing job of helping us figure out public transportation to our Airbnb. She was very patient and explained how to purchase passes, which bus we should get on to get to the trains and then which trains we should take. We probably would not have taken public transportation if it were not for her. She was so kind, enthusiastic, and helpful! She deserves a raise!!!!
Work Location: ERMC

 

Date: 3/2/2022
Employee: Tymil Evans
Airport: Newark Liberty International Airport
Experience: Tymil was amazing ! His attitude and friendliness is unmatched. He watched my drink when I had to go to the bathroom
Work Location: HMS HOST Unusual Times

 

Date: 03/02/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: she guide me well about bus service
Work Location: sharif

 

Date: 03/02/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie Reyes was so sweet and professional. She came and asked if I needed help, as I was staring at the transit kiosk. I told her where I was going and she helped me get the ticket I needed and walked me right to the bus I needed to get on. She was beyond friendly and helpful. Such an awesome welcome to NYC! Thanks Rosemarie!!
Work Location: ERMC

 

Date: 03/02/2022
Employee: Katerini Patellas
Airport: LaGuardia Airport
Experience: 10/10 she saved my trip lol
Work Location: ERMC Aviation

 

Date: 03/02/2022
Employee: Elmer Karaan
Airport: Newark Liberty International Airport
Experience: Elmer was very helpful and informative
Work Location: United

 

Date: 3/2/2022
Employee: Tymil Evans
Airport: Newark Liberty International Airport
Experience: Tymil amazing service. Tentative, we’ll spoken, smart, the best service. He makes his job look easy. He can multi task and take care of many clients at once with a smile.
Work Location: HMS HOST Unusual Times

 

Date: 3/2/22
Employee: Olguine Wingate
Airport: LaGuardia Airport
Experience: Complimenting a very pleasant TSA agent at LaGuardia Airport. I was selected for random screening despite having Global Entry and Pre-Check status. My hiking boots have steel in the soles, and it usually sets off the scanners. TSA agent Ms. Wingate checked my hands, and then we began chatting, as she was extremely pleasant and friendly. We were talking about being a flight attendant, as I'd had training, and wanted her to know the reality of this profession. Being two ladies, we also enjoyed discussing braided hair styles, something we shared. It was one of the nicest TSA encounters I've ever had, just two friendly women chatting briefly in a busy airport but it made my day after past experiences going through security which were not nearly as pleasant. LGA can be a very tough and often unfriendly airport to navigate. Ms. Wingate has outstanding customer awareness and service ability which makes the necessary screening tolerable. She was friendly, polite, and resp
Work Location: TSA

 

Date: 3/1/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I am pleased with the quality of customer service skills Ms Alghazali displayed, being able to command attention and guiding everyone to their right direction
Work Location: Ermc

 

Date: 3/1/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: My husband booked my rental car with ACE which is offsite from the airport. I did not know how to access their services. Nilda not only gave me clear directions to the shuttle pick up, but provided me with their phone number (they are on demand pick up) which I did not have. She stated that she keeps this information in her personal phone contacts to help ease the process for travelers like me. I am so grateful for her assistance.
Work Location: ERMC

 

Date: 3/1/22
Employee: Jonathan Meissner
Airport: Newark Liberty International Airport
Experience: Hi my name is Joshua Powell. My experience with Jonathan Meissner he greeted me, sanitized his work area and displayed courtesy to the end. That’s what I wanted to share thank you all…
Work Location: Intercon security

 

Date: 3/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I had no clue what to do and if I was in the right area. I was waiting for my 82 year old Client to come back from Florida. She got her tablet help me with the landing screen and assured me I was in the right place Thanks
Work Location: ERMC

 

Date: 3/1/22
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: Picking up elderly family member. Elizavet extremely helpful after terminal/gate changed. Did not leave until she was sure she got me to correct area. Outstanding service.
Work Location: ERMC

 

Date: 03/01/2022
Employee: Manleen Sehmri
Airport: JFK International Airport
Experience: Thank you, Manleen Sehmri, for graciously offering your personal mobile to dial my ground transportation company when my auto roaming could not work and I was unable to dial my driver to confirm where he was meeting me. You are a ray of sunshine in the midst of a challenging situation and I appreciate your helpfulness which was unprompted and offered through your own initiation. You are a fabulous person. Thank you.
Work Location: ERMC

 

Date: 3/1/22
Employee: John Blum
Airport: Newark Liberty International Airport
Experience: Even though this place was extremely busy I really appreciated the care and attention John the bartender showed towards us and everyone else. Had a great experience here
Work Location: HMS HOST Unusual Times

 

Date: 3/1/2022
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: I was getting off the Newark Airport train, and trying to determine where to go to wait for AMTRAK to NYC, when Bertha Malasquez came up and offered to help. I was towing 2 suitcases and helping my 89 year old mother walk. Bertha was very kind, and helped us both with luggage, doors, showed us exactly which track our train would be boarding, and took us to the waiting area. She saved me a lot of time and aggravation, and I very much appreciated her help. Her demeanor was very sweet and kind, which helped calm both me and mother. Thank you Bertha! and thank you to the Newark Airport for having Customer Service people at places where they are most needed for passengers like me who have never traveled there!
Work Location: ERMC

 

Date: 3/1/22
Employee: Manager of Terminal 1
Airport: JFK International Airport
Experience: On the night of February 28th - March 1st, 2022 my 88-year-old mother and me, who had missed our late-night flight to Europe, asked for permission not to go to another terminal (Terminal 1 had to be closed for cleaning) because there was no way we could move our 6 suitcases onto and off the air train. The manager that night (I'm sorry I didn't ask his name, I was too stressed) allowed us to stay. That was a gesture we won't forget. The manager showed understanding, compassion and took responsibility for a decision that made us feel better in the critical situation that we were (I was sending e-mails to the travel agencies we had bought the tickets from, looking up and calling numbers that didn't connect me to the right people, didn't know how to resolve a difficult situation). We are immeasurably grateful and appreciative of what the Manager did for us. I think JFK Airport could be proud that it has people like that working for it.
Work Location: Police

 

Date: 3/1/22
Employee: Araba Taylor
Airport: Newark Liberty International Airport
Experience: My husband and I had renewed our passports and were not successful in uploading the images of the new ones. When we arrived at the airport and headed to the kiosk to update and check our luggage, one of the staff members saw our struggles and within a couple of minutes had us all set. She was so very pleasant and competent, I really wanted to let her know how very much we appreciated her assistance. Her name is ARABA TAYLOR
Work Location: United Airlines

 

Date: 3/1/22
Employee: Elmer Karaan
Airport: Newark Liberty International Airport
Experience: A big shout out and thank you to ELMER KARAAN for providing an amazing customer service experience last February 19th. I am so happy that I was able to fly out because of his help. To recall the instance in brief: On Feb.19 my flight to the Philippines has two stops - Canada and Korea. Unfortunately, the travel agency where I bought my ticket did not inform me that I need to apply the Electronic Travel Authorization to transit to Canada. I panicked. Thank God Mr. Karaan was there to help me get through the application and was able to get a boarding pass from Newark International Airport to Toronto Pearson Airport. The whole process was very well taken care of by Mr. Elmer Karaan. Appreciate your effort and kind help.
Work Location: United Airlines

 

Date: 3/1/22
Employee: Daryl Jameson
Airport: JFK International Airport
Experience: Unfortunately in todays world you only hear about the negatives. Today I would like to speak about a man who not only was able to recognize I was starting to get anxious while in line, he discreetly introduced himself and without asking identified himself as a fellow Veteran. He went out of his way to assist me. I served multiple combat tours in Iraq. OIF 1, then 3, 4 and through some of OIF 5 until I had to be medevaced to Germany. The symptoms from PTSD I struggle with most is insomnia, and crowds. A nervous 6ft 240lb nervous sweating anxious guy pacing around could have went a lot of different ways none of which positive. Instead thanks to Mr. Daryl Jameson that morning was unequivocally the most pleasant experience and interaction I have ever had. After he escorted me through and we parted ways, I stood back and observed him back out in front assisting travelers and staff alike. He is not only a professional, he is an exceptional leader.
Work Location: T4

 

Date: 3/1/22
Employee: Maria Sanchez
Airport: Newark Liberty International Airport
Experience: I am writing to thank your staff for going above and beyond in helping me retrieve my iPad when I left it at Unusual Times last night. My flight had been canceled and I was very flustered and left it on the table. Your staff member (Naser)secured the iPad and put it in the office for safekeeping. I called a number that I thought was the restaurant but was in fact Maria Sanchez’s personal number. She still answered the call, despite being on vacation and early in the morning and arranged with Naser and Raza for me to collect the iPad later this morning. I was very impressed with the great customer service and pro activity in helping a customer retrieve a valuable item and want you to know what great team members you have. It certainly brightened up my day after a grueling experience of cancellations and delays by Air Canada!
Work Location: HMS HOST Unusual Times

 

Date: 03/01/2022
Employee: Olufunke Osaigbovo
Airport: Newark Liberty International Airport
Experience: She was refreshingly pleasant in voluntarily helping us find our way from the airtrain to our correct terminal
Work Location: ERMC

 

Date: 01/31/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: I am very pleased to nominate Ms. A. Lauriston for a Customer Service Award. Ms. A.Lauriston approached me in the baggage claim area to offer her assistance. She has an engaging and pleasant manner, and was gracious and very helpful to me. It is apparent her primary interest is to efficiently serve every customer's needs. I'm fortunate to have crossed her path. Ms. Lauriston richly deserves this award and honor for excellent customer relations and service. Anne Incantalupo
Work Location: ERMC

 

Date: 2/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda Sharif introduced herself and kindly asked me if I needed any help, which I did and was grateful for her introduction. I told her I was traveling to Harlem and wanted to take the bus. She showed me how to purchase a Metro card and gave me very clear instructions on how to walk to Terminal D, purchase a ticket from the MTA kiosk and board the M60 bus to the 125th Station. Thank you Syeda for your friendly and informative help today. You were a lifesaver!
Work Location: ERMC

 

Date: 2/28/22
Employee: Eloísa Tacori
Airport: LaGuardia Airport
Experience: She was really nice and helpful
Work Location: ERMC

 

Date: 2/28/22
Employee: Angela Nerbel
Airport: JFK International Airport
Experience: “Welcome to New York” with a great smile is what I was greeted with. It was so nice to hear after my return. Angela did a wonderful job in multitasking, understanding customer needs, and assisting the best way possible. The airport can easily be a stressful place, and I’ve seen passengers struggle through terminal 4 with little to no help, or dismissive employees. However, I cannot say this is what I encountered with Angela. She is outstanding, and her smile never faltered. Great employee.
Work Location: Dickerson

 

Date: 2/28/22
Employee: Angela Dickerson
Airport: JFK International Airport
Experience: Angela was a delight going through T4. My wife and I needed some assistance in getting an Uber and understanding the best possible route to Manhattan and she assisted us throughout the way. We were there with a bunch of other people and never once did we feel neglected, rushed or dismissed. She’s a pleasant employee as I’ve been through T4 before and had issues with finding help. Her smile and welcoming voice definitely put me and wife at ease, “Welcome to New York, how may I help you?” Good work.
Work Location: ERCM

 

Date: 2/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was so friendly and helpful. She walked us over to where we needed to go. This saved us so much time. It is amazing what kindness can do. Thank you Laguardia for hiring this company to help start our trip off great!
Work Location: ERMC

 

Date: 2/28/22
Employee: Beverly Johnson
Airport: Newark Liberty International Airport
Experience: I travel 40 weeks a year. I’ve done so for nearly a decade. In all of my travels, I have yet to encounter an airport employee who is as kind, thoughtful and courteous as Beverly. She took the time, in a busy terminal, to make me feel like I was the only person there. She is the personification of going the extra mile. She is the best!
Work Location: ERMC Aviation

 

Date: 2/28/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: We flew into LaGuardia with an email confirming our transportation, a confirmation number and phone number to call for pick up, and smiles on our faces. We located our luggage and made our way to the door; however, our car never arrived. Seeing our bewildered faces, I’m certain, Rosemarie Reyes gently approached us and asked if she could assist us. We explained the situation and she contacted the company for us (and even advocated on our behalf when the company told her that they would not be picking us up, would not arrange a car for us, and basically that they had thousands of customers so we were out of luck and it did not matter to them). She gave a heartfelt apology for our situation (I wanted to cry because she was SO kind and thoughtful!) and suggested alternate methods of transport. We live in a small town and we do not have apps downloaded for driving services, so she even took the time to help us download an app!!!
Work Location: ERMC Aviation

 

Date: 2/28/22
Employee: Shenelle Baines
Airport: Newark Liberty International Airport
Experience: Shenelle was very helpful in steering us in the right direction to get to JFK. My son and I were travelling internationally to visit my sick dad and having her help and calm personality was just needed at the moment. Sorry it took me so long to leave my feedback on her exceptional job, I lost her card and just found it!
Work Location: ERMC

 

Date: 02/28/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful in telling us about the weekly metro pass! Very helpful all week we were in NYC.
Work Location: ERMC

 

Date: 02/28/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I arrived to lga and was welcomed by this nice lady, she approached me and immediately over her help, and good advice. Very good customer care
Work Location: ETMC

 

Date: 02/28/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: My husband and I arrived to the airport and didn't get our wheelchairs. We're traveling back to Charleston. Mrs. Alghazali was such a sweet lady she helped us with our bag so we could get upstairs, and wouldn't leave until u til we checked and and made sure we were both given wheelchairs.
Work Location: ERMC

 

Date: 02/28/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: This lady goes above and beyond while assisting passengers. She made sure anyone e who approached her was given her full undivided attention. Izdehar is exactly what this airport needs to make a difference. Great job.
Work Location: ERMC

 

Date: 02/27/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I want to write about the excellent service I received from this lady. I tried to get help on where to go to meet my son who was picking me up. One person tried giving directions, but I couldn't understand her heavy accent. Then Izdehar Alghazali approach not only gave me good directions, but she escorted me to meet my son.
Work Location: ERMC

 

Date: 2/27/22
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Having to go to a totally different terminal just to get a shuttle for car rentals is a total inconvenience. It would be utter chaos if it weren't for Ms. Alghazali and her colleagues directing passengers on where to go. So thank you for all your effort Ms.Alghazali and colleagues for providing passengers with excellent customer service.
Work Location: ERMC

 

Date: 02/27/2922
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: It's good to have people like Izdehar here to give proper directions during the confusion passengers face transitioning within LGA. It's frustrating for people to find the right route to get to their destination. Thankfully Ms.Alghazali was here to give us support.
Work Location: Ermc

 

Date: 02/27/2922
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I feel she gave me excellent customer care. She was a big hit with my kids which was a plus.She is very helpful& patient dealing with passengers.
Work Location: ERMC

 

Date: 02/27/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: They need more CSR like Izdehar at the airport. She went out of here way to help even though I wasn't expecting her to do so. She was very much appreciated.
Work Location: ERMC

 

Date: 2/27/22
Employee: Pratiina Pharsi
Airport: JFK International Airport
Experience: My wife and I will both be 74 in a few months.on arrival we were to be met by Limo Driver, after the required waiting time I phoned company there were less the helpful, we were having trouble us understanding them and them understanding us, the lady approached us and ask if she could help she took over as they wanted us to walk about 1/4 mile, as i am not fit to do so. she told then to come and sit were she was based and wat for taxi, after she made 2/3 calls the cab arrived 30 minutes later, went outside to go and help with our cases, As we had just arrived from Dublin after 7 flight and not very mobile she help. Thanks, Edward and Margaret Gallagher.
Work Location: ERNC

 

Date: 02/27/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nelda was extremely helpful, kind, and explicit in her directions as to where I needed to go to get the train. She assisted me at the airport to the train and carefully directed me when to get off at Penn Station. She helped me purchase my train ticket also. I felt as if my daughter was there with me assisting. A very caring young lady. Thanks again Nilda.
Work Location: ERMC

 

Date: 02/27/2022
Employee: Oleep Sangha
Airport: LaGuardia Airport
Experience: Oleep was very kind as I emerged out of the Delta baggage terminal with two bags, a bum knee, and into the construction area where he told me For hire cars would be about six minutes in one direction and taxis about five in the other. I was shocked there were no working luggage carts nor any staffers with luggage carriers as there had been when I was departing earlier this week. He helped me to the taxi area and was so generous and kind. (I am sure of his first name but not certain of his last.) I was very grateful for his time and assistance.
Work Location: ABM

 

Date: 02/26/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: It was my first time here and I needed places to go to.Izdehar recommended a lot of places to go to during my visit to NY. I expect to get to so many sites while here, she also recommended public transportation to help save on expenses.
Work Location: ermc

 

Date: 02/26/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Coming back to NY is always good, despite the continuous construction, but being greeted by Ms. Alghazali was a really nice experience. She had a way of welcoming passengers which a bit of travel anxiety off.
Work Location: ERMC

 

Date: 2/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: she was very helpful
Work Location: ermc

 

Date: 02/26/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Arriving at one terminal while other family members arrived at another was hard enough, Izdehar advised me to have my family come to me for convenience sake so taking public transportation would be better. I'm glad I listened. She was a big help.
Work Location: ERMC

 

Date: 02/26/22
Employee: Georgette Martins
Airport: LaGuardia Airport
Experience: They were very pleasant and offered help as we were waiting with 32 students. Our bus was in the wrong place. She left me with a positive feeling about the airport staff. Go Georgete!
Work Location: ERMC

 

Date: 02/26/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: As I was struggling to go upto departures with one leg out of commission and a big suitcase, Miss Izdehar helped me get to the elevator and took my bag, then helped me to go to departures to meet my friend. She was an asset to get me the ability to utilize her services
Work Location: ERMC

 

Date: 02/26/2022
Employee: Nabeel Khan
Airport: LaGuardia Airport
Experience: Nabeel was very helpful today. He lead us to the appropriate pick up area and was able to lend helping hand while I managed to get my family of five from the baggage claim through the maze of construction and to my driver. He provided truly excellent service.
Work Location: ERMC

 

Date: 02/26/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I was going to take a taxi, but it was going to cost a lot, she was good enough to help me down to take the Q70 to get home. Thank you Alghazali.
Work Location: ERMC

 

Date: 2/26/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: To Whom It May Concern, I am writing to make you aware of the excellent customer service I received at the Rail Link at Newark Airport. Nilda Mercado, Badge # 6300569788, was extremely helpful. She took me to the automated ticketing and very tactfully and thoughtfully pointed out that I may be eligible for a senior ticket.I was. Also, she double checked the train and track number for me. I could not have asked for more friendly or beneficial assistance. Also, I am from Connecticut. I was unaware that I could access Newark international via Amtrak. I now am and do see it as a very viable option for future travel I will spread the word among my friends. I want to repeat that the great customer service by Ms Nilda Mercado is definitely a reason. Keep hiring good people, Gratefully, Bill Connolly
Work Location: ERMC

 

Date: 02/25/22
Employee: Syeda Sharif
Airport: LaGuardia
Experience: Syeda was extremely helpful by explaining the process of getting a car, helping us order an Uber, and giving us great advice! She was so kind and knowledgeable.
Work Location: ERMC

 

Date: 2/25/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda is very friendly & helpful! I appreciated that she was at the terminal to help!!
Work Location: Sharif

 

Date: 02/25/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Our luggage landed here before we did. We tried getting help and were unsuccessful until Ms Alghazali stepped in and got us someone from Spirit to help, because it seemed like we just kept going around in circles. Our luggage was found.
Work Location: ERMC

 

Date: 02/25/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I was greeted by izdehar she asked if I needed help, of course I declined because I knew better, after 10 long frustrating minutes of acting like I knew where to go, I ended up going to her for help. Sure enough I was in the wrong building altogether. I was supposed to be in departures as informed by Izdehar. I'm glad she was there otherwise I would have missed my flight.
Work Location: Ermc

 

Date: 02/25/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was great. She saw me looking around for where to go and she immediately came up and helped me. She’s super kind and got me to where I needed to be.
Work Location: ERMC

 

Date: 02/25/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: Flight coming home was good arriving to the warm smiling face of Izdehar made coming home even more pleasant. She was very helpful and sweet.
Work Location: ERMC

 

Date: 02/25/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I never wrote about my experiences with airports or the personal, however, I had to write about the excellent service I received today from Miss Alghazali. Her customer care ethics are remarkable. Making sure everyone maintained safety precautions consistently repeating everyone keep their masks on while at the airport, asking everyone to for their cooperation and everyone did so accordingly.
Work Location: ERMC

 

Date: 02/25/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was great!! She helped us have a great end to our LaGuardia experience and assisted with directions and help moving bags to our car. I was so pleased with her service that I offered a tip and she refused. Please, please, please give her a raise! I couldn’t believe I was in New York with all of the help I received, it was wonderful. Thank you Rosemarie!
Work Location: ERNC Aces

 

Date: 02/25/22
Employee: Charles Offinger
Airport: LaGuardia Airport
Experience: To say Charles helped my mother and I would be an understatement. We missed our flight lost our luggage did know where to stay or go. Charles helped us find our hotel a shuttle and walked us to the shuttle. Even though my day was terrible Charles was the one lighthouse in a crazy storm. You should make sure he gets appreciated because if he live in Savannah I would still him to work for my company. He went above and beyond. And made us feel safe. Thank you Charles
Work Location: ERMC

 

Date: 02/25/2022
Employee: Charles Offinger
Airport: LaGuardia Airport
Experience: Due to Delta and bad weather myself, daughter and Granddaughter were stuck in the New York city for the night. I'm an older woman and honestly the thought of trying to navigate here frightened me. Charles went above and beyond. He called and got us transportation, went outside with us and waited till they showed up, kept me calm and just talked to me. He made me feel safe and honestly I feel blessed he asked if he could help. If there were more people like Charles this world would be a much better place. This man definitely goes above and beyond. Thank you Charles we will never forget your kindness and the amazing service. You deserve a raise and award for excellence in service!!!!
Work Location: ERMC

 

Date: 02/25/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: He was very helpful in assisting us finding a last minute hotel late at night. He called a few places for us and walked us to the shuttle area
Work Location: ERMC Aviation

 

Date: 2/25/2022
Employee: Darnell Jean
Airport: LaGuardia Airport
Experience: just wanted to let you know Mr. Darnell did a great job in helping me to my car and providing me jump start. very helpful!!
Work Location: ABM Parking Services

 

Date: 02/24/2022
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: It was my first time in NY, Izdehar made the experience at the airport a less confusing and easy experience.
Work Location: ERMC

 

Date: 02/24/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Alghazali helped me with exact directions which were least expensive for my travel to Manhattan
Work Location: ERMC

 

Date: 02/24/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Alghazali was extremely helpful baring the cold to help with my bags so I could find lyft
Work Location: ERMC

 

Date: 02/24/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Actually, I was half way in the passenger pickup are towards column8, when Alghazali noticed she asked if I needed help at first, I said no then I asked how much further to taxi. She was kind enough to show me the way, but she helped me with my bag to the taxi lane which was so far away.
Work Location: ERMC

 

Date: 02/24/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: She was so pleasant and extremely helpful.
Work Location: Ermc

 

Date: 02/24/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Needs a was wonderful with us! We got stranded at LGA for over 7 hours and dumped in her terminal. She was patient with us, answered our questions, and directed us somewhere we could sit and eat and wait. She occasionally stopped by and checked in with us. She asked what time and where our flight was and told us what time we should leave this terminal to get across the airport in time. Very pleased with her support!
Work Location: Ermc

 

Date: 02/24/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I wanted to write about my experience at the airport today. It was really really exemplary the lady that assisted us was very caring, she treated us like she was helping g out family members and not just passengers. She had a way of making us feel welcomed, yet not over bearing.
Work Location: ermc

 

Date: 02/24/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She helped with my luggage when I was in a rush to board our flight
Work Location: ERMC

 

Date: 02/24/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: We were part of a group who was asked to park all the way back in the employee lot when we left for our trip on 2/20/2022. I was worried we would have a difficult time getting back to our car, but when I explained the situation to Luis he assured me he knew exactly where we needed to go to get back to our vehicle. I felt he could sense my worry and made me feel calm and secure. He took us roght to the lot amd we were able to get to our car and head home without any issue. Luis was very nice, thoughtful to my needs and even made me laugh. Overall a great experience!!
Work Location: ABM

 

Date: 02/24/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Great attitude and very accommodating. We were rushing to get to rental cars and Luis put us on the right track and made us feel welcomed and at ease.
Work Location: ABM Shuttle Bus

 

Date: 2/24/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant was absolutely amazing. We were coming back from a business trip, and had our original flights cancelled to BDL. We got on the LGA flight, but when we landed, we weren't sure how we were going to get back to CT before the snow storm. Mr. Basant not only spent over 20 minutes with us trying to find a rental car, but when we couldn't find out, helped us get onto the M60 Bus, and directed us to the Harlem/125th Street station to get the Metro-North Line to New Haven. He helped us get the Bus Pass set up, and stayed with us until the M60 arrived. He was amazing, and went above and beyond for two folks who were completely lost on what we were going to do next.
Work Location: ERMC-Aviation

 

Date: 02/24/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: I was at the AirTrain platform at Terminal C on the morning of 24th Feb at 6:00 am trying to figure out transfer to Terminal B and beyond. Ms Walker was very helpful and courteous to passengers there and very patiently helped them board the right trains to their destinations. She helped me evaluate my other options to get to NYC as well. Thank you, Ms Walker.
Work Location: EBMC

 

Date: 02/24/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was very helpful in guiding me through the transit options I had in getting to my lodging from the airport. Very friendly and gave me more detail than I had hoped for!
Work Location: ERMC

 

Date: 02/24/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: I had just loaded my baggage to a smart cart and was trying to figure out how to get to my rental car. I was traveling with my mom and my 9 month old daughter, so we had a stroller and car seat with us as well. Luis went above and beyond and helped us get of the bus and showed where to catch the shuttle to get to car rental location. Thanks again Luis!!!!
Work Location: ABM Shuttle Bus

 

Date: 02/23/2012
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Luis was very helpful to make sure I got where I needed.
Work Location: ABM

 

Date: 02/23/2023
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful I was lost she made sure that I got to my bus safely, she help me purchase a metro card this is my first time in New York and she made the experience awesome she is a great worker and she cares about the people I really appreciate what she has done for me today thank you again
Work Location: Ermc

 

Date: 02/23/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She is helping logst.she helping me,I asked her for Q70 bus.she help
Work Location: Ermc

 

Date: 02/23/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was so kind and patient. I found her because she was welcoming passengers and letting them know that she could answer questions. She was super helpful, knowledgeable, and sweet. Thank you for finding and hiring employees like Rosemarie that make stressful traveling easy.
Work Location: Ermc

 

Date: 2/23/2022
Employee: Laraeia Pennant
Airport: JFK International Airport
Experience: After going through TSA, I saw Philly cheesesteak and and decided that I would like to have one. I walked up to the counter to view the menu and was undecided I walked away not realizing I left my cell phone . When I did I went back to Philly cheese restaurant I ask this young lady did she find a phone and she said yes. She let staff know that she was taking me to retrieve my phone. Little did I know once I went to last and found that I would have to go back to the long line that was there at that time. So LARAEIA PENNANT assured me that I would not miss my flight to follow her as she spoke to her coworkers. I was treated like a queen that I am and so is she. We went over to expedite line he told me he won’t close behind her so she doesn’t lose me in the crowd and she move swiftly and politely to all of the guests I was able to not only retrieve my phone but get out of the line in time to catch my flight.
Work Location: HMS HOST Philly Cheesesteak

 

Date: 02/23/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: First time visiting NYC. Rosemarie helped me very patiently and empathized with my novel experience and overwhelmed nature seeing the city for the first time. 11/10 employee
Work Location: ERMC Aces

 

Date: 02/23/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda not only helped answer my question, she saw I was struggling with my luggage and baby carriage and personally helped me get on the air park shuttle. She made my day!!! And to top it all off she would not even accept my tip! What a great employee!!!
Work Location: ERMC

 

Date: 2/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Thanks Syeda for getting me to the right bus stop!
Work Location: ERMC

 

Date: 02/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very warm and kind. She was helpful and performs her job very well.
Work Location: ERMC

 

Date: 02/22/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Ms. Sharif was very helpful in helping me locate my Lyft and very polite and professional! A great ambassador for NYC LaGuardia!
Work Location: ERM

 

Date: 02/22/2022
Employee: Immaculate Hilaire
Airport: JFK International Airport
Experience: I want to tell Virginia and immaculate how much I appreciated what they did to help my father whom came from Istanbul, my father doesn't speak any English and an illegal driver was trying to take him. This two ladies assisted my father until I got there to get him, my sincere thanks to both of them.
Work Location: ERMC

 

Date: 02/22/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was a great angel that helped us navigate the transit for a first time in NYC. Thanks so much!
Work Location: ERMC

 

Date: 02/22/2022
Employee: Filemón Domingo
Airport: LaGuardia Airport
Experience: Excelente acompañamiento de Filemón ayudándonos a comunicarnos con el transfer, muuuy recomendado!!! Gracias Excellent accompaniment of Filemón helping us to communicate with the transfer, highly recommended!!! Thanks
Work Location: Ermc aviation

 

Date: 2/22/22
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Katerini Platellas is an asset to your company. Our group was delayed and unable to reschedule our flight until the next morning. She was so helpful and friendly. She explained everything we needed to know. Then came back to us later to make sure we were still ok. She did tell us if we did have more questions that she would be here until 2am.
Work Location: ERMC Aviation

 

Date: 02/22/2022
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Our flight was cancelled so we were stuck over night in baggage claim. She was awesome. She helped us understand what we needed to do to get to our flight in the morning. She also helped us get some real food since we hadn't eaten since 10 am that day. She is a wonderful person who made a bad situation great. Thank you.
Work Location: Ermc aviation

 

Date: 02/22/2022
Employee: Feriel Atik
Airport: LaGuardia Airport
Experience: I was traveling with my 3 year old, flight was delayed and we eventually arrived past midnight. I had an unhappy toddler in my arms, a couple of pieces of luggage and was trying to locate my driver. Feriel asked if I needed help. It became clear that my driver was further away, and Feriel offered to help me with my luggage. I gratefully took Feriel up on the offer, and she guided us (and the luggage) to the driver. Thanks so much Feriel - I thought I was caught in an impossible situation, and you helped out!
Work Location: ERMC Aviation

 

Date: 02/22/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was extremely helpful to us when getting a bus pass for the week. She came up without us asking and gave us great advice and showed us how to go through the process. Gave us directions for the bus and came up to check on us after as well. Thank you!!
Work Location: ERMC

 

Date: 2/22/22
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: I want to tell Virginia and immaculate how much I appreciated what they did to help my father whom came from Istanbul, my father doesn't speak any English and an illegal driver was trying to take him. This two ladies assisted my father until I got there to get him, my sincere thanks to both of them.
Work Location: ERMC

 

Date: 02/21/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene Hunter was such a sweet and helpful employee. We came to visit NYC for the first time, and she assisted us with everything we needed to know to get around. She helped us get a metro, told us which bus to get on for our destination! She went above and beyond, with a great attitude, and customer service!
Work Location: ERMC

 

Date: 2/21/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thanks to miss Alghazali for helping me connect to wifi. This allowed me to contact my daughter letting her know I arrived early
Work Location: Ermc

 

Date: 02/21/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: What a nice person to see with a great personality , very well owing, helpful and really good customer service skills.
Work Location: ERMC

 

Date: 02/21/2922
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Mrs. Alghazali is such a lovely person she assisted me with my metro card. She is a very pleasant young lady that is caring and helpful. Her help was very much needed.
Work Location: ERMC

 

Date: 02/21/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I encountered miss Alghazali after arriving in terminal D, it was very confusing with all the construction going on here but she helped to connect with my car service at which seemed like a very long walk getting there, I'm glad she was there otherwise I know I would have become more confused.
Work Location: ERMC

 

Date: 2/21/22
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I had such a great conversation with Miss Alghazali I felt like I was talking to an old friend her personality is amazing
Work Location: ERMC

 

Date: 02/21/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I've met a little of customer support representatives on this trip, but I have to say she is one of the best, she shows empathy for what passengers are facing coming to this airport with all the confusion. It's good to see that someone actually cares about the people.
Work Location: ERMC

 

Date: 02/21/2022
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: This was my first time in New York just visiting for a couple of days with some friends. However, none of us knew where we were going or anything about the train routes and that’s when Darlene stepped in and provided exceptionally service by guided us through the metro card holding process and even wrote notes of the stops we needed to get off of to get to our destination. Darlene was so sweet and helpful to us and made our trip to New York so much easier :)
Work Location: ERMC

 

Date: 2/20/22
Employee: Nadirah Small
Airport: Newark Liberty International Airport
Experience: We got to the airport and our shuttle bus didn’t arrive. Nadirah did her best to help us and when she thought we were going to spend a lot of money on our cab advised us of a cheaper option. Nadirah also showed us the shortest route on our maps on our phones. Nadirah was friendly helpful and made a fantastic first impression of the people in New Jersey.
Work Location: ERMC

 

Date: 02/20/2022
Employee: Lisa Reyes
Airport: LaGuardia Airport
Experience: Lisa was incredibly helpful getting my unaccompanied minor children tagged, through security and on to their destination. We were on a tight timeline and very stressed; Lisa was terrific.
Work Location: Delta

 

Date: 02/20/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thanks for all your help in helping recover my luggage. I am grateful for all of your efforts.
Work Location: ERMC

 

Date: 02/20/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I want to thank miss Alghazali for working very hard so she could give me the best modes of transportation.
Work Location: ERMC

 

Date: 02/20/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thanks for making our first visit to NY so great, we expected all NY's to be rude and mean, you showed us that was not so. You were quite the opposite.
Work Location: ErMC

 

Date: 02/20/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: What a great experience I had with Ms. Alghazali I was greeted very warmly and respectably. She gave me the feeling I was welcomed. She was helpful and very sweet. She is a great asset to the airport.
Work Location: Ermc

 

Date: 02/20/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: What a nice way to be greeted after a long hot flight. This lady made a bad experience mire pleasant with her kind manner, I feel she was a good example of what complete customer care is all about.
Work Location: ERMC

 

Date: 02/20/2022
Employee: Brittany Mariano
Airport: Newark Liberty International Airport
Experience: Brittany has an exceptional guest service. She greeted me and I felt very welcomed. I was returning from P3, the car rental place and I couldn’t rent any car because I didn’t have a credit card. They will not accept my debit card. I was having a bad day but when Brittany greeted me “good afternoon”. I felt better. I even thanked her for saying God afternoon to me.
Work Location: ERMC

 

Date: 02/20/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I received such good customer service from Ms Alghazali that I feel I have to give positive feedback about.She has a wonderful way when dealing with a great deal of passengers approaching her for help, her unique technique was amazing.
Work Location: ERMC

 

Date: 2/20/22
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Excelente atención
Work Location: ERMC

 

Date: 02/19/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I really appreciate what she did to help my parents and I Well the free shuttle that was supposed to take us to car rentals was taking too long and my parents were shivering from the cold. She quickly got on the M60 and pleaded with the driver to see if we could get a ride on his bus for terminal A, he was hood enough to allow us. Otherwise we would gotten sicker from prolonged exposure to the cold temperatures.
Work Location: ERMC

 

Date: 02/19/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: It gave me great pleasure being helped by such a wonderful lady, even though the weather was extremely cold, her words were warm to to heart. She is a very caring g customer care representative.
Work Location: Ermc

 

Date: 02/19/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I just made a new friend at LaGuardia Airport. She was just the nicest person I've met here, she made me feel special like she had known me for a long time. She is the perfect customer care person to make everyone feel welcome.
Work Location: ERMC

 

Date: 02/19/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Miss Alghazali is just the right person to welcome passengers after a long tiring flight. She's approachable and kind, she was very sweet and helpful her comedy was a plus to compliment her personality.
Work Location: ERMC

 

Date: 02/19/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Janie was incredibly kind in helping us locate our car service. She went above and beyond with her assistance.
Work Location: ERMC Aviation

 

Date: 02/19/2022
Employee: Nabeel Khan
Airport: LaGuardia Airport
Experience: It was freezing cold at Terminal C and I was trying to find where to get my shuttle to the Four Points Sheraton in Flushing. All I was getting was an answering machine and was very frustrated. Within minutes Nabeel came over, asked me what I was trying to do and proceeded to help me. He called the hotel and told me where to stand and offered that if it was too long a wait I should take either a taxi or Uber. He stayed with me until I decided to take an Uber and once I was connected he showed me where to stand. Excellent customer service,
Work Location: ERMC

 

Date: 02/19/2022
Employee: Bigué Ndao
Airport: LaGuardia Airport
Experience: Bigué was incredibly helpful! I had a hard time navigating the airport to find covid testing, customer service for my airline, etc. After having to involuntarily change my flight to the next day, she was not only incredibly nice, but also helped me calm down, comforted me, and helped me throughout the process. First she showed me where I could get a covid test in time for my flight, she then came with me to aircanada customer service to explain my issue. She also helped me find the right hotel with a shuttle bringing me to the airport the next morning as well as where to get an uber for my destination that night. She went above and beyond and was so kind to me as everyone else I asked was extremely unhelpful and rude. I cannot begin to say how grateful I am for her help and services.
Work Location: ERMC

 

Date: 2/19/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Mrs. Alghazali is one of the friendliest employees I’ve ever encountered at LGA. She helped me and my girlfriend find our Lyft driver’s location when the app was not working, and did so with a smile on her face. We had a great conversation the entire time, and I’ll be more likely to fly out of LGA in the future due to her selfless services and AWESOME company throughout. Sincerely, Trent
Work Location: ERMC

 

Date: 2/19/22
Employee: Eloisa Tacori
Airport: LaGuardia Airport
Experience: Eloisa was very helpful and she had a lot of patience. She gave information about travel to th city and explained all the options. La Guardia can be proud to have such a great guide working for them.
Work Location: ERMC

 

Date: 02/18/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I encountered Mias Alghazali near the taxi area she was very welcoming and helpful. A friendly face to see after a long flight.
Work Location: ERMC

 

Date: 02/18/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I didn't have direct interaction with Ms.Alghazali, but I had to let everyone know how she was a bug help when a lady fell going up on the escalator, she was quick to run up the escalator and come to the aid of that passenger. She seemed to care about the woman's safety. Very impressive.
Work Location: ERMC

 

Date: 2/18/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was a TREMENDOUS help to myself and my two kids when were trying to figure out transportation options into Manhattan. I don’t know if we would have figured it out without her!
Work Location: Sharif

 

Date: 02/18/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thank her for helping me connect with the skyway car service. It was my first time in NY I would have been so lost without her help.
Work Location: ERMC

 

Date: 02/18/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very helpful with directing us.
Work Location: Ermc

 

Date: 02/18/2021
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was so helpful to tell us where we were !
Work Location: Ermc

 

Date: 02/18/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very helpful to me and my friends, we were lost and she could tell and helped us get to where we needed to go. She was very sweet abd kind and I felt like my friends and I were in good hands!!
Work Location: ERMC

 

Date: 02/18/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: It’s been a while since I’ve been to LaGuardia Airport. I needed to find a way to get to JFK, but the airport has changed so much, that I was clueless on what direction I should take, regardless of the signage within the airport. It’s extremely busy and you sense of direction is highly disrupted by all of the construction happening at the airport. Syeda, saw the distress on my face and she approached me to direct me. She was much more than pleasant, but she definitely had a sincere disposition that helped me become more calm. I definitely appreciate employees that have the upmost professionalism and can also make you feel that they really care. Syeda Sharif is an asset to your staff. Please make sure she is fully aware of how appreciated her service is to all that she comes in contact. Thank you!
Work Location: ERMC

 

Date: 2/18/22
Employee: Eloisa Tacori
Airport: LaGuardia Airport
Experience: She was really nice and willing to help with whatever we needed.
Work Location: ERMC

 

Date: 02/18/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was very helpful, polite, and considerate. Thank you for your excellent service.
Work Location: Ermo

 

Date: 02/18/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda - was exceptional with providing me with directions on where to go once I landed and ensure that I made it to me destination. More people should be like Syeda.
Work Location: Erme

 

Date: 02/18/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: She was so friendly and welcoming while we waited for our Taxi
Work Location: ERMC Aces

 

Date: 02/18/2222
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda Sharif was quick to notice us purchasing the 7 day Metra pass at the exit point of the terminal and ask if we needed any assistance in finding what we were looking for. She explained where we needed to go to catch the bus to make it to the first subway stop and made sure that I had the step-by-step instructions on my phone for the remainder of the trip into the city. She was efficient and very helpful in quickly getting us on our way to enjoy the city!
Work Location: ERMC

 

Date: 02/18/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Luis was very friendly when speaking to me and when answering questions form other passengers
Work Location: ABM

 

Date: 02/18/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Excellent service-saw my husband and I and kids "stranded" of sorts with all of our luggage. We had pre-booked a car service reservation (and paid for it) through Carmel Limo and despite calling per the instructions, they never showed up. He made sure we had their phone number which we did and after an hour of playing phone tag through Carmel and being transferred repeatedly, he helped us with another mode of transportation. He knew how frustrated we were, especially given that we had pre-paid for this service, and gave us white glove service. He walked us and our luggage to the taxi stand and assisted us with the long line of customers awaiting a taxi, providing info to the taxi stand attendant that we'd need a van or larger taxi to accommodate our luggage. He was patient, helpful, kind and very helpful. Top notch service and very compassionate in a stressful situation.
Work Location: ERMC-Aviation

 

Date: 02/17/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very nice and willing to help. Walked me over to where I needed to go
Work Location: Ermc

 

Date: 02/17/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was super helpful, she made sure I knew which shuttle bus to take to which terminal to catch my flight - it was my first time flying out of LGA, and I would’ve been totally lost without her!
Work Location: ERMC

 

Date: 2/17/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was so helpful making sure we were in the right spot for shuttle pick up. She called the hotel on my behalf to get the answers we needed and made sure to send us where we need to go. She’s wonderful!!!!
Work Location: ERMC Aces

 

Date: 02/17/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda noticed that I looked lost and kindly directed me to Terminal D, where I was trying to go. She was very friendly and helpful!
Work Location: ERMC

 

Date: 02/17/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was proactive in explaining how to take the m60 bus to Manhattan and helped me decide to get an unlimited metro card. She did a great job
Work Location: ERMC

 

Date: 2/17/22
Employee: Syeda Sharif
Airport: I don't know
Experience: SHe was very helpful
Work Location: ERMC

 

Date: 02/17/22
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: Mr. Williams went out of his way to offer assistance to me, while traveling alone with a newborn and multiple pieces of luggage. He was kind, personable and just has a wonderful attitude. I am grateful to have encountered this lovely gentleman today!
Work Location: ERMC

 

Date: 2/17/22
Employee: Eloisa Tacuri
Airport: LaGuardia Airport
Experience: La encontré en el terminal c y me asistió en taxi and metrocard muy bien. I found her in terminal c and she helped me by taxi and metrocard very well.
Work Location: Ermc

 

Date: 02/17/2022
Employee: Teresa Dukhi
Airport: Newark Liberty International Airport
Experience: After our flight being cancelled we required overnight accomadation but was unsure who to contact. We were very fortune to meet Terresa who went out of her way to assist us. Teresa offered support and reassurance she even escorted us to the hotel pick up location. United airlines left us stranded but thankfully Teresa's was on hand to help. She is a credit to your company
Work Location: ERMC

 

Date: 02/17/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Excelente atención con esmero en aseguramiento de la comprensión. Excellent care with care in ensuring understanding. Excellent attention with care in assurance of understanding. excellent care with care in ensuring understanding.
Work Location: ERMC

 

Date: 2/17/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I was struggling figuring out how to catch the tram and where to go for Rental Car shuttle. The area is a total mess and I was getting frustrated. Syeda saw that I was under some stress and explained to me what I needed to do and actually walked me outside and waited with me until I felt comfortable with the instructions. She was extremely patient and very pleasant.
Work Location: ERMC

 

Date: 02/17/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: This young woman commanded the audience's attention and helped a room full of travelers who had no clue which airtrain to take. There were some non=English speaking travelers and many confused and worried people that got great comfort from Iesha expalining what to do and when to do it. She really impressed me with her high energy and also a sweetness to want to help people. So many people would have been lost and anxious without her. She also looks like she really enjoys her job. An true assest to the team.
Work Location: ERMC

 

Date: 02/17/2022
Employee: Katerina Platellas
Airport: LaGuardia Airport
Experience: She was really helpful and kind!!
Work Location: ERMC AVIATION

 

Date: 02/17/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was processional and courteous. She was extremely helpful in guiding us to our destination. Her friendly demeanour really left an impression.
Work Location: ERMC

 

Date: 2/17/22
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: There's not enough room to type how appreciative my family and I were to Samhan- Alghazali. She and her colleague Rosita Nillaga went ABOVE and BEYOND to assist my wife and me at Laguardia. I have mobility issues with my back and legs, while my wife had just experienced surgery a few days prior. Due to the LGA construction, the walk between Terminals C and D is OUTRAGEOUS! There was no way my family and I would have made our flight, let alone the foot travel between terminals. It was a lot of walking. Samhan and her colleague ensured we had wheelchairs and physically made sure we were rolled between the terminals. Before that, they actually went and spoke to Delta flight teams upstairs at check-in to align our boarding passes and secure our wheelchairs. Again, there's not enough room to appreciate them on here...but please, celebrate them with a raise, dinner, or something BEYOND this shoutout wall.
Work Location: ERMC

 

Date: 02/16/2021
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She did a good job she helping a lot.She works with me and was so helpful and kind today . Arturo
Work Location: Ermc

 

Date: 02/16/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I was very happy with the service I received from this great lady, she was easy to approach and tried hard to help me, that's something I hoped for, but didn't expect.
Work Location: ERMC

 

Date: 02/16/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: My bag was lost I had spent a lot of time looking for it, when Ms.Alghazali showed up she sent me to the right person who had my bag at the locker.
Work Location: ERMC

 

Date: 02/16/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Our initial contact with this heaven sent guardian angel began on the shuttle at terminal A in route to terminal B, we overheard her giving a couple directions for terminal B. We wanted to get off, but this young lady recommended we stay on and the shuttle would make his way back leaving us in front of terminal B.Upon arrival to our surprise there she was waiting there for us. She helped us upstairs where we checked in and she got was helpful in getting me a wheelchair attendant. I tried giving her money, she declined and gave me her business card. We just wanted to share our story about this great lady.
Work Location: ERMC

 

Date: 2/16/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Great terminal great customer service by Ms.Alghazali, helpful friendly and professional everything customer care should be.
Work Location: ERMC

 

Date: 02/16/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I am grateful for the opportunity of having met Ms.Alghazali at terminal B, my bags were lost and I had no idea where to look for them until she came to my aide. She sent me to the Jetblue office where my bags were at.I wanted to thank her for all her help.
Work Location: ERMC

 

Date: 02/16/2022
Employee: Georgete Martins
Airport: LaGuardia Airport
Experience: Georgette was very kind in helping me find my way from the LGA Airport to Midtown in NYC via bus and subway. She even walked outside with me and found the bus I should take to the subway station. Her directions were spot on and helped relieve the stress of me traveling in NYC.
Work Location: ERMC

 

Date: 02/16/2022
Employee: Eloisa Tacuri
Airport: LaGuardia Airport
Experience: I am so grateful to Eloísa. I’ve arrived to NYC after being 3 months away. It’s my first time at terminal C. I was lost and I asked her for directions to get my Uber. She was very kind from the beginning. She shows me exactly where to go and gave me the directions for where to indicate my Uber to arrive. She is an excellent employee and she has a big heart, plus she really enjoys helping people. Thank you so much Eloísa for your help. I appreciate it
Work Location: ERMC

 

Date: 02/16/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was so helpful and kind to us. Moreover, she gave us a lot of good tips to navigate into NYC
Work Location: Erme

 

Date: 02/16/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was so helpful in our arrival in NY. She assisted us to have our Metrocard and explained how it works. Thanks!
Work Location: ERMC

 

Date: 02/15/2022
Employee: Shaylah McNealy
Airport: Newark Liberty International Airport
Experience: Great customer service!
Work Location: Starbucks

 

Date: 2/15/22
Employee: Forida Chowdhury
Airport: LaGuardia Airport
Experience: Forida was exceptionally helpful! We were wandering around trying to figure out which bus we needed to get into Manhattan. She helped us get the bus pass we needed and onto the bus. Thank you so much!
Work Location: ERMC

 

Date: 2/15/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was incredibly friendly and provided us with great direction
Work Location: Walker

 

Date: 2/15/22
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: Ms. Bololis was highly attentive on this day! She listened to my request and although she was certain of the correct answer, she did double check with another colleague to make sure she provided correct information. As I was about to board an international flight, she went above and beyond to handle my request of finding a mailbox to drop a letter to be mailed within the US. She provided help & kindness to a stranger on a day when most people are home with family & friends. I will be ever so grateful for Elisavet’s assistance that day! She is a perfect example of great customer service.
Work Location: ERMC

 

Date: 2/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was terrific.
Work Location: ERMC

 

Date: 2/15/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was fantastic! We arrived tired, confused, and bit disoriented after a long day of travel. Darlene immediately recognized we were in need of assistance and provided clear directions so we could get to our destination. She was kind, knowledgeable, and efficient. Normally NY is known for people not being polite, but Darlene proves that wrong. She is an asset to any customer service organization!
Work Location: ERMC

 

Date: 02/15/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She very kindly showed me how to get a metro card and where the m60 was. I had a bad experience with an employee a few years back but Ms Sharif has changed that because of her kind patience and thoroughness.
Work Location: ERMC

 

Date: 02/15/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very friendly and helped me figure out to connect with a friend in a different terminal.
Work Location: ERMC

 

Date: 02/15/2022
Employee: Seyda Sharif
Airport: LaGuardia Airport
Experience: Very helpful in directing us to the car service pick up location. Pleasant, courteous, and professional. Lastly, Ms Sharif was very cheerful and patient, which is unusual in the context of airport personnel. Sincerely, Daniel B. Hébert
Work Location: ERMC

 

Date: 2 /15/22
Employee: Eloisa Tacuri
Airport: I don't know
Experience: La persona fue muy amable al dirigirme hasta la sala de espera y después me ayudó a buscar el charol para el terminal B y gracias a eso pude encontrar a la persona que estaba esperando en el terminal la guardia b Ojalá todas las personas atendieran al público así de verdad Muy buen trabajo de la señorita The person was very kind in directing me to the waiting room and then helped me look for the patent leather for terminal B and Thanks to that I was able to find the person who was waiting at the terminal guard b I hope all people they really served the public like that Very good job miss
Work Location: ERMC

 

Date: 02/15/2022
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: I arrived swiftly to the baggage area after my Delta flight. Thankfully, my bags were the first on the belt and I simply needed to wait for my friend to meet me. Friendly Michelle approached me to make sure I was doing well. When I explained that I would have to wait 45 minutes for my friend to meet me from the Bronx, she quickly encouraged me, “You could meet him half way!” She explained the ease of use of the M60 Bus. She walked me all the way to the bus stop and didn’t leave until I was safely aboard. Because of her help, I was able to meet several friends for a lovely happy hour date at Cantina! Excellent customer service!
Work Location: ERMC

 

Date: 02/15/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda took initiative as she noticed I was struggling to find my way and sent me in the right direction. She was courteous and helpful, and you are lucky to have her on your team!
Work Location: ERMC

 

Date: 2/14/2022
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: Ms. Lauriston was so friendly and proactive in helping reroute us to the correct area for the Uber pick-up, which we would have walked in the wrong direction otherwise. Thank you so much for your help!
Work Location: ERMC

 

Date: 02/13/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: We just arrived in NYC and needed assistance with where to find Covid testing and subway passes. She walked us through how to get a week pass and walked us in the direction of Covid testing and then how to catch the shuttle to the bus to get us to the subway. She would not let us buy her a thank you coffee. She is very special.
Work Location: ERMC

 

Date: 02/13/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: We appreciate I Alghazali for going above and beyond escorting my wide and I to Uber pickup location, we couldn't have found it without her help.
Work Location: ERMC

 

Date: 02/13/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I wanted to thank Ms. Alghazali for walking me to meet uber I wasn't able to find it on my own she was kind to help.
Work Location: ERMC

 

Date: 2/13/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I was lost and confused on where to go for my shuttle pick up, but as soon as I entered terminal D, she was super friendly and addressed all of my questions and concerns. She even went the extra mile and walked me all the way to the passenger pick up at terminal D in the snow to make sure I was safely in the correct area. She was very sweet and professional.
Work Location: We soar higher -LGA

 

Date: 02/13/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thank God I. Alghazali was here to help me with my luggage to get to Uber pickup area 9. She was such a big help
Work Location: ERMC

 

Date: 02/13/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Ms. I Alghazali was very proactive, we missed our flight to Rochester and were head to rent a car, but she recommended calling first which thankfully helped us save a lot of time because most car rentals didn't have any cars. But she helped us find one that did.
Work Location: ERMC

 

Date: 02/13/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thanks for getting me to terminal C your help and attention are greatly appreciated
Work Location: ERMC

 

Date: 02/13/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I am grateful for the customer support I received from this remarkable woman. She was helpful kind and very considerate. She was extremely approachable which was useful during this confusion at LaGuardia Airport
Work Location: ERMC

 

Date: 02/13/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: She was incredibly helpful after our flight was canceled and we were trying to figure out the best way to get home. We ended up renting a car and driving home. Excellent attitude and she made a bad experience manageable.
Work Location: ERMC

 

Date: 02/13/2022
Employee: Sharon McDuffie-Pagan
Airport: Newark Liberty International Airport
Experience: So my grandmas flight was 2682 that got delayed till 6am this morning (2/14/22) was suppose to leave at 8:30pm 2/13/22 When I saw my grandmas flight was so far behind, I called up airport, clicked “0” on the phone and got connected to Sharon. ABSOLUTELY amazing. I told her the situation, told her my granmda had no wheelchair they left her without one so she can’t get up and go to bathroom, get water, nothing. On top of that she can’t take the voucher for the hotel they offered because she had to come here for a doctors appointment by 2pm. Sharon IMMEDIATELY stepped into action, asked me for a name, flight number, phone number, what she looked like, and where was she now. I have them all that info… she had a manager go FIND my grandma at her gate, hooked her up to a charger for free, brought her a HUGE bottle of water from the CLOSED convient store and snacks from that same store. Also made sure she used the bathroom. Now idk who Sharon sent but I wanted to thank both
Work Location: Customer service

 

Date: 02/13/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda Mercado treat me very nice and with respect. She is very lovely lady and like to help people. And she is very social.
Work Location: ERMC

 

Date: 2/13/2022
Employee: Gail Sookdeo
Airport: LaGuardia Airport
Experience: I waited until the passengers in front of me were processed through. I said I needed information about medications that need to be refrigerated and are liquid. I wanted to know if I would be allowed to take the medications on the plane as they are a liquid. Gail said it would not be a problem and that the TSA screeners would just look in the carry on after it came out of the conveyer and examine the box. I thanked her for the information and left the line.
Work Location: TSA

 

Date: 2/13/2022
Employee: Kavita Chugani
Airport: LaGuardia Airport
Experience: I approached Ms. Chugani, and she asked how she could help me. I asked if a taxi to Brooklyn was a flat rate or metered rate. She said the Taxi Dispatcher was outside the building, but she thought it was metered. She also told me that if I had a Lyft or Uber app, I could make my own arrangements and wait at the other end of the building inside until they come. I then asked about public transportation. She said busses were one level down. She said I had to buy a Metro Card and take the bus into Queens, then transfer to the subway going to Brooklyn. I thanked her for the information, and she turned to attend another passenger.
Work Location: ERMC

 

Date: 2/13/2022
Employee: Toyoko Matasuda
Airport: LaGuardia Airport
Experience: Toyoko was an informative employee. I asked about bringing snacks, such as yogurt or cut fruit, in my carry on for a short flight. She told me the cut fruit was not a problem and snacks were OK, but if the yogurt was more than 3 ounces, due to the liquid content, it would not be allowed. She also showed me a stand near the pole where she was standing which gave the dimensions for the allowed size of pocketbooks and carry on luggage. I said that was helpful information for me. She then told me if I had luggage that was too large, I would have to bring it either to the check in counter or cabin crew to be checked in for an additional fee. I thanked her for the information, and she said to have a good day.
Work Location: United Airlines

 

Date: 2/13/2022
Employee: Saeed Zaden
Airport: LaGuardia Airport
Experience: When I approached the order section, there were several people in front of me. The line moved fairly quickly and Saeed was efficient and courteous. I asked if he had regular decaf coffee, and he said they did not, but they did have decaf espresso and I could have a flavor boost added if I wanted. He showed me the flavors that were available. He asked what else I wanted. I said I would take two donuts, a bagel, and a corn muffin. I also ordered a latte. Saeed added all the items into the register and gave me the total. After I paid, he told me to wait by the pickup area. He filled my order quickly and another employee prepared the coffee. Saeed gave me the donuts, muffin, and bagel, and the other employee brought the beverages. I thanked them both and sat down at a table nearby.
Work Location: Dunkin Donuts

 

Date: 2/13/2022
Employee: Diana Marcos
Airport: LaGuardia Airport
Experience: When there was a break in the line, I approached Diana and asked if I had an injectable medication in a box, surrounded by an ice pack, could it be placed in my carry on without any issues. Diana was not sure at first and looked it up on her tablet. She then said it would be OK. I was happy to hear that and thanked her for the information. She said, "You're welcome." She then turned to the next passenger to process them through the line.
Work Location: TSA

 

Date: 02/13/2022
Employee: Subodh Bafna
Airport: JFK International Airport
Experience: subodh bafna really seemed to care about his job. He didnt want anyone to wait outside in the cold until the cabs were there. He clearly was happy to have his job and work to make sure cranky passenger were taken care of.
Work Location: ABM Taxi

 

Date: 2/13/2022
Employee: Tashi Sherpa
Airport: LaGuardia Airport
Experience: Experience: My flight 5611 with delta was delayed till 1:30 pm2/14/22) was suppose to leave at 8:30pm 2/13/22 When I saw my I called up airport, clicked “0” on the phone and got connected to Tashi. ABSOLUTELY amazing. I told her the situation, she walked me out thru the terminal to the ground transportation to wait for the Hampton Inn shuttle. Which took over 45 minutes in 23 degrees and snowing temperatures. She waited with a very cold 71 year old lady. I appreciate her so much.
Work Location: ERMC

 

Date: 02/13/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was amazingly helpful. I looked outside and did not see the buses to the rental car facility, so I went to the Customer Service desk to ask where they were located. Not only did she walk me over to the pickup area, but actually stopped the bus as it was pulling away so I could get on! Amazing service, and all with a nice smile too! Thank you Syeda, you are a great asset to your company!
Work Location: ERMC

 

Date: 02/12/2022
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: It was very pleasant to travel with Mr. Luis Rueda, he is an excellent person and very friendly.
Work Location: ABM Bussing

 

Date: 02/12/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: she was great , very helpful!
Work Location: ERMC

 

Date: 02/12/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Mrs. Alghazali was helpful getting me on the public bus so I could get to terminal A for car rental. Very nice I person to talk too.
Work Location: ERMC

 

Date: 02/12/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I want to personally thank Ms.Samhan-Alghazali for all her help today. I just had surgery so I couldn't go with my husband to terminal B to pick up our car. She was very kind & caring with me while I waited for my husband. She kept checking up in me making sure I was okay. Even helped with my bags allowing me to lean on her for support. Amazing lady
Work Location: ERMC

 

Date: 02/12/2022
Employee: Daniel Tito
Airport: LaGuardia Airport
Experience: Extraordinary information and on point to provide us correct information.
Work Location: Information Department

 

Date: 02/12/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thank you Ms.Alghazali for all your help in getting my grandfather the wheelchair to get him to the terminal D. We appreciate all your help. We couldn't have done it without you.
Work Location: ERMC

 

Date: 02/12/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I met Ms Samhan-Alghazali near baggage claim 8 she noticed I needed help and she approached me and offered her assistance. Her customer care was very good, friendly and effective. Great job Ms Samhan-Alghazali. I appreciate your help.
Work Location: ERMC

 

Date: 02/12/22
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Janie was super helpful! My husband and I had a lot of baggage (two carts) — he went to get the car. When he pulled up and called, Janie helped me push the carts out to the 2nd curb. Never could have done it myself! It was late at night and we were tired, too. Best of all: her attitude is so kind and supportive. Really appreciated her.
Work Location: ERMC Aviation

 

Date: 2/12/22
Employee: Bigue Ndao
Airport: LaGuardia Airport
Experience: The employee was very pleasant and helpful. She greeted me and offered assistance. She directed me to food options and to the restroom.
Work Location: ERMC

 

Date: 2/12/22
Employee: Bertha Malasquez
Airport: I don't know
Experience: BERTHA WAS SO KIND TO ME. ON FEB.12TH. I ARRIVED AT EWR AT 9A.M.. I NEEDED HELP WITH HAVING BROKEN TOES. FIRST SHE TOOK ME TO THE BATHROOM, THEN SHE TOOK ME TO BE CHECKED IN AT JET BLUE. I WAS PUT IN A WHEEL CHAIR AND TAKEN TO THE CHECK-IN BEFORE THE GATE. SHE COULD NOT DO ENOUGH FOR ME. PLEASE “THANK” HER FOR A JOB WELL DONE. JOAN HIGGINS
Work Location: ERMC

 

Date: 02/12/2022
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: There's not enough room to type how appreciative my family and I were to Rosita Nillaga. She and her colleague, Samhan-Alghazali went ABOVE and BEYOND to assist my wife and me at Laguardia. I have mobility issues with my back and legs, while my wife had just experienced surgery a few days prior. Due to the LGA construction, the walk between Terminals C and D is OUTRAGEOUS! There was no way my family and I would have made our flight, let alone the foot travel between terminals. It was a lot of walking. Rosita and her colleague ensured we had wheelchairs and physically rolled us between the terminals. Before that, they actually went and spoke to Delta flight teams upstairs at check-in to align our boarding passes and secure our wheelchairs. Again, there's not enough room to appreciate them on here...but please, celebrate them with a raise, dinner, or something BEYOND this shoutout wall. It's people like Rosita and Samhan-Alghazali that increase my faith in humanity.
Work Location: ERMC

 

Date: 02/12/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: There's not enough room to type how appreciative my family and I were to Samhan-Alghazali. She and her colleague Rosita Nillaga went ABOVE and BEYOND to assist my wife and me at Laguardia. I have mobility issues with my back and legs, while my wife had just experienced surgery a few days prior. Due to the LGA construction, the walk between Terminals C and D is OUTRAGEOUS! There was no way my family and I would have made our flight, let alone the foot travel between terminals. It was a lot of walking. Samhan and her colleague ensured we had wheelchairs and physically made sure we were rolled between the terminals. Before that, they actually went and spoke to Delta flight teams upstairs at check-in to align our boarding passes and secure our wheelchairs. Again, there's not enough room to appreciate them on here...but please, celebrate them with a raise, dinner, or something BEYOND this shoutout wall.
Work Location: ERMC

 

Date: 02/11/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Ms. Samhan-Alghazali has very good interaction skills, she helps ease passengers through confusi g airport routes. She's friendly and very nice to talk to.
Work Location: ERMC

 

Date: 02/11/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: My encountervwith Samhan-Alghazali was very positive. She is very passionate about her job which was refreshing to see. Customer service was outstanding.
Work Location: ERMC

 

Date: 02/11/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I was pleased with the customer care provided to me and my companion by Ms. Samhan-Alghazali she was so sweet and very helpful. Good personality that was very inviting. Good job Ms Samhan- Alghazali.
Work Location: ERMC

 

Date: 2/11/22
Employee: Bigue Ndao
Airport: LaGuardia Airport
Experience: Loved Bigue, she recognized I was lost from the start. She gave excellent recommendations and helped me get a Uber….Give this women a raise and promotion!!!
Work Location: ERMC

 

Date: 02/11/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Nice person to talk to she kept us all calm at the long taxi line. She helped minimize wait time with her good sense of humor
Work Location: ERMC

 

Date: 02/11/2022
Employee: Olufunke Osaigbovo
Airport: Newark Liberty International Airport
Experience: Olufunke was so nice and helpful ! Traveling is very stressful and Olufunke went out of her way to not only assist us BUT also made us laugh and put us at ease ! In these strange times when everything has changed and traveling especially has changed we were so confused on what to do .. where to eat … and then where to go ! Olufunke helped us tremendously and went out of her way to help us ! I’m so happy Olufunke came along when she did OR awe would still be standing there and probably waving goodbye to our flight ! (No joke ) Olufunke … we were so happy to meet you and THANK YOU for all your help !!!
Work Location: Ermc

 

Date: 2/11/22
Employee: Eloísa Tacuri
Airport: LaGuardia Airport
Experience: Excelente persona. Nos ayudo demasiado. Muy Perfecto el servicio. CINCO ESTRELLAS. Nos ayudo a encontrar salida, a sacar tarjetas y luego nos explico cómo funciona el autobús y el metro. Y nos acompaño Excellent person. It helped us too much. Very perfect service. FIVE STARS. I help us find a way out, draw cards and then he explained to us how the bus and the metro work. and I accompany us
Work Location: Ermc

 

Date: 2/11/22
Employee: Eloisa Tacuri
Airport: LaGuardia Airport
Experience: Ella me asictio con la direciones que yo le pedi y pude encontrar a mis parientes es super atenta y educada muchas gracias de verdad She assisted me with the addresses that I asked for and I was able to find my relatives. super attentive and polite thank you very much indeed
Work Location: Ermc

 

Date: O2 -11-22
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: Tagwantie Rivera me family and I landed at jfk Airport this afternoon and I went to the welcome center at terminal 8 I meet Taiwanese Rivera she was very pleasant an welcome she me and my family please.i appreciated her service.
Work Location: Ermc

 

Date: 02/11/2022
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda greeted me with a friendly attitude. She could tell I was frustrated with the inflated cost of the NJ Transit train as it only relates to EWR. She was full of options for me after I saw my train was 1.5 hours in waiting. Her knowledge of the airport/buses/trains/terminals was excellent. It was a pleasure speaking with her. So friendly.
Work Location: ERMC

 

Date: 02/11/22
Employee: Eloisa Tacuri
Airport: LaGuardia Airport
Experience: Very professional and respectful.
Work Location: ERMC

 

Date: 02/11/2022
Employee: Eloisa Tacuri
Airport: LaGuardia Airport
Experience: Ms. Tacuri was very helpful in helping us find the shuttle to the rental car terminal.
Work Location: ERMC

 

Date: 02/11/2022
Employee: Eloisa Tacuri
Airport: LaGuardia Airport
Experience: She was extremely helpful!!
Work Location: ERMC

 

Date: 02/11/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha Walker was a fantastic help and a great conversation!
Work Location: ERMC

 

Date: 02/11/2022
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: First let me thank whomever trained this lady on how to provide excellent customer care. Her service is very efficient whether it was giving assistance with the metro cards, to lending me an ear she didn't forget how to be human.
Work Location: ERMC

 

Date: 02/11/2022
Employee: Kalliope Mihalatos
Airport: Newark Liberty International Airport
Experience: kalliope was very helpful with mobile pass. she went beyond the service required.
Work Location: ERMC

 

Date: 02/10/2022
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Bertha was so kind and incredible in her service. Without me asking her to, she kindly offered to help me lug a 50 pound suitcase, took it down to the NJ TRANSIT track for me and then waited there for 15 minutes only to help me load it onto the train. The world needs more kind people like Bertha and I was truly touched by her gesture.
Work Location: ERMC

 

Date: 02/10/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Super informative and kind! She should get a raise
Work Location: Ermc

 

Date: 02/10/2022
Employee: Venessa Tejeda
Airport: LaGaurdia
Experience: While I was waiting for my mom to arrive by public transportation, she got lost and was having a hard time finding me. Venessa helped my mom through video call and gave directions so that she could find us, and waited with me until my mom arrived. Thank you, Venessa!
Work Location: ERMC

 

Date: 02/10/2021
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very nice, friendly - good customer service!
Work Location: Ermc

 

Date: 02/10/2022
Employee: Rosita Nillaga
Airport: Newark Liberty International Airport
Experience: Rosita was incredible! I have never experienced such customer service. She took me to buy a metro card then to the bus, took a screenshot of how to get where I was going so I could take a photo. She was kind and courteous! Someone who does her job well and represents New York in the finest manner! Thank you Rosita! You were Godsend!
Work Location: ERMC

 

Date: 02/10/2022
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Excellent service
Work Location: Liguardia

 

Date: 2-10-22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great experience Sikyta was very helpful
Work Location: ERMC

 

Date: 02/10/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Unfamiliar with the transit system, Ms. Sharif was kind enough to give us step-by-step instructions and walking us through the use of the machine MTA machine. Without her help we would have been lost and perhaps stranded at the airport as we asked several people prior to her and no was willing to help in detail. Being in an unfamiliar place and given instructions, its like being spoken to in an unknown language. She went above and beyond the call of duty of a Good Samaritan. Thank you for allowing us a pleasurable start to our mini vacay. Your time and patience is greatly appreciated beyond what words may describe.
Work Location: ERMC

 

Date: 02/10/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Reyes was a great help to me when I arrived at the Welcome Center... She was very professional and had an excellent way of making sure I was ok as I waited for my Shuttle service to Connecticut.
Work Location: ERMC

 

Date: 02/10/2022
Employee: Ericka Rankine
Airport: Newark Liberty International Airport
Experience: I was confused and frustrated as to where my gate was because my boarding pass said A45 but when I went to terminal a they sent me to Terminal B Ericka saw me and approached me and asked me if I needed help and I explain to her that I think I’m going to miss my flight because I cannot find my gate and I’m going home to bury my mom and I’m frustrated she calmed me down and also walked with me to where my gate was.. Thank you for your kind words you told me that I have now gained a guardian Angel and those words will be with me forever, thank you thank you thank you a million times !!
Work Location: ERMC

 

Date: 02/10/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was amazingly kind and helpful after I arrived in New York. She helped me facilitate hailing a rideshare at the airport, which helped me get on my way. I hope she is rewarded for her hard work!
Work Location: ERMC

 

Date: 02/10/2022
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: We flew into Newark for the first time in years and it is big now! We came from Denver but have flown into JFK/LaGuardia more recently and often we drive. I was nervous with two kids by myself because it is a big airport that is unknown to me. We had to take a train to the rental car and as soon as we got into the train area—there was Iesha, immediately explaining what to do and where to go. It made all the difference. What a fine employee who is informative, generous, kind and personable. From now on, we are not driving into NJ or flying through NYC. Newark is big but it’s also organized and you have the right people, specifically Iesha Walker, who make it easy and much less overwhelming and stressful. I really appreciate you, Iesha. From a grateful mom, Madeline Lofblad
Work Location: ERMC

 

Date: 2/9/22
Employee: Elizabeth Perry
Airport: JFK International Airport
Experience: Please except this emails as a huge thank you to E. Perry from ERMC. She went over and above to sort out taxi that never turned up out. Asset to the company.
Work Location: ERMC

 

Date: 02/09/2022
Employee: Vanessa Tejeda
Airport: LaGuardia Airport
Experience: I flew in from Boston and had to meet a driver from Aero Lima. My roaming wasn't working so i approached Venessa to assist. She phoned the company/driver and ensured he met me at the right place and time. Waited with me till he arrived. Great service thank you Venessa
Work Location: ERMC

 

Date: 02/09/2021
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I like to say that your name he do the great job. She helping me how to go to the subway. She helping a lot I like her where are you helping me
Work Location: Ermc

 

Date: 02/09/2022
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: Welch M. went above and beyond when we landed. Came to visit New York with a group of friends and after we got off the plane, she saw we needed help figuring out how and where to go to get our metro passes. Not only did Welch M. help us find where we needed to go, but she even helped us GET the passes AND made sure our group got on the right bus that would take us to our Airbnb. Again, can't say enough good things about Welch M. who went way above and beyond to give our group such a wonderful first time experience during our first visit to New York!
Work Location: ERMC

 

Date: 2/9/2022
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: When I was taking the escalator down to the public transportation area, Rosemarie was going up on the one next to me and greeted me then and there. I also hear her greeting others as she was passing by them too. After I failed outside, I went back in to go ask someone what the best and cheapest way was for me to get to my hotel in the City and luckily, I ran into her again and thought "YES! I know she'll help me." So I asked her and she explained all the ways I could get there, including approximate pricing. Even while she was talking to me, she was still greeting other people as they walked by, never missing a beat with me. She explained very simply and in detail how I could get to my hotel by bus and metro and eased my worries about it. She ended up being right and saved me about $45 and I got to my hotel within 30 minutes when all was said and done. She was amazing and one of the best customer service people I've ever encountered. More companies need Rosemaries.
Work Location: ERMC Aces

 

Date: 02/08/22
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: She was so nice with us and help much
Work Location: Ermc

 

Date: 2/8/22
Employee: Maria Samaniego
Airport: I don't know
Experience: Dear Friends, I want to commend highly the exceptional service rendered to me as a passenger recently in LaGuardia terminal who was served by Ms. Maria Samaniego. I hope she will receive my special thanks and my praise for her kindness and her helpfulness to guide me through a difficult transfer from LaGuardia to JFK terminal late at night on 5 February 2022. Her company is ERMC, location B Sincerely, Anita Graves
Work Location: ERMC

 

Date: 02/08/2022
Employee: Iesha walker
Airport: Newark Liberty International Airport
Experience: I was walking around lost and Ms walker approached my with questions on where I needed to go Gave me detailed response to where I needed to go was very helpful!
Work Location: Ermc

 

Date: 2/8/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: My mom missed her flight and Venessa Teleda helped us relax for over 6hrs till mommy next flight. Parking information for me restrooms and restaurants information was so helpful. And we felt safe she answered all my questions and I wanted to say thank you so much for being there when our day started with mom missing her flight. Venessa is a very pleasant person I will recommend her to anyone she is a very very great access to your company. Thank you so much and stay safe!
Work Location: ERMC

 

Date: 02/08/2022
Employee: Mmarjit Kaurr
Airport: LaGuardia Airport
Experience: I am so sorry not to be able to read correctly the Nominee's Name! ERMC's employee saw we were investigating about the bus from LaGuardia to the Subway Station, came to us and helped us buy a MetroCard, explaining the various fees, and finally showing us the way to the bus terminal. We were surprised by the amability of the employee, and, more generally, the cordiality at LaGuardia, after having had a much colder experience in JFK!
Work Location: ERMC

 

Date: 02/08/22
Employee: Carol Downing
Airport: LaGuardia Airport
Experience: Carol provided excellent service with helping me check-in visitors and coordinate a change in parking protocol at LGA Hangar 7C, ensuring that site visit attendees had the Facility support they required upon arrival and conclusion of visit. It was very much appreciated, thanks Carol!
Work Location: ERMC

 

Date: 2/7/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Hello, I have carried this card in my wallet for many weeks and am just writing now , but I will never forget the kindness that your employee Syeda Sharif from ERMC showed to me while at LaGuardia airport! I flew there before Christmas to meet my husband who was working there, he was picking me up at the airport. Although he is very familiar with the airport, I am not at all. I was outside on my phone trying to describe to him where I was and he was trying to tell me where to walk to as apparently it is quite a big ordeal to keep driving around, when Ms Sharif intuitively knew what was happening and so politely approached me and talked with my husband and then herself walked me to our meeting place which was quite a distance. She obviously was busy but put everything aside to make sure I found our meeting spot !! How kind and sweet!! I am always amazed at the kindness of New Yorkers.
Work Location: ERMC

 

Date: 2/7/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: My family and I landed in LGA airport this morning and Samhan-Alghazali with company ERMC was very friendly and most helpful to us in finding the Uber car pickup location at Terminal D. We appreciated her assistance greatly. Thank you
Work Location: ERMC

 

Date: 2/7/22
Employee: Iesha walker
Airport: Newark Liberty International Airport
Experience: Very helpful and clear representative looking to help advance transportation for travelers hoping to find their destination. She was kind and thorough. An added value to her team for sure.
Work Location: Newark airport

 

Date: 02/07/2022
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Bertha Malasques is very kind and warm employee. She gave precious information about the departure at Amtrak Station, helping me to get safely on my destiny.
Work Location: ERMC

 

Date: 2/6/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Despite the cold temperature it was being greeted by a friendly person, she also advised us to bundle up from the cold.
Work Location: ERMC

 

Date: 2/6/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: This lady helped me to use kiosk so I could print out my ticket and avoid the line Courteous, friendly good customer service
Work Location: ERMC

 

Date: 2/6/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I commend Ms Samhan-Alghazali and all her colleagues for being her on such a cold day to assist me and others. Thank you for the excellent customer service skills you displayed for us today.
Work Location: Ermc

 

Date: 2/6/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I was very happy to see a Middle Eastern lady working at the import and I was happy with the good customer care she provided. Way to go.
Work Location: ERMC

 

Date: 2/6/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Our initial encounter with Ms.Samhan-Alghazali was as soon as my son and I entered terminal D for check in she was very helpful my son lost his ID and she steeped in right away helped us get our boarding passes and took us to security so they could authorize my son to travel without his ID. I believe she took a heavy load off our shoulders.
Work Location: ERMC

 

Date: 2/6/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: It was the good customer care I received from miss Samhan- Alghazali that lessened the trouble of landing in the terminal this day
Work Location: ERMC

 

Date: 2/6/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Samhan-Alahazali was courteous, friendly and helpful the moment she saw me trying to figure out which way to go. She was very considerate and offered to walk up with me to ensure I would get to the correct place. She also greeted fellow travelers we came across and cheerfully wished them a good flight, even if they didn't respond. I was so glad to have ran into Samhan-Alahazali and she deserves all the recognition and rewards.
Work Location: LaGuardia Airport

 

Date: 2/6/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I believe I received exemplary service from this kind lady. She notably gave me directions to meet my uber. She even helped me with my bags to get there.
Work Location: ERMC

 

Date: 2/6/22
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: Thanks a lot for A. Lauriston for a big help and for answers to all my questions!!!
Work Location: ERMC

 

Date: 2/6/22
Employee: Kevin Jefferies
Airport: JFK International Airport
Experience: We arrived from France for a week or vacations in New York, and we had an issue with our transfert by Holiday Taxi to Manhattan. The driver was not here, and we had diffilculties to join the taxi company. As noone on the taxi company helps us, as the didn’t have any reservation, Kevin spent times with us to help us finding a solution. Many thanks to Kevin, who was so helpful with us, and for the efficient way he found a solution for us for a transfert to Manhattan.
Work Location: ERMC

 

Date: 02/06/2022
Employee: Zareef Lateef
Airport: JFK International Airport
Experience: This Person was very nice with us and he has help us
Work Location: ERMC

 

Date: 2/5/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thank you Miss Samhan-Alghazali for being here on such a cold day to help us passengers with directions.
Work Location: ERMC

 

Date: 2/5/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Samhan-Alghazali was approachable not to for me but for many. I needed help getting around the city but I'm on a budget she was respectful and responsive.
Work Location: ERMC

 

Date: 2/5/22
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa was available around the welcome Center to assist everyone. She went beyond her duties to ask people if they needed help and she asked me find the shuttle for JFK. She showed me how to call to make a booking and even came back to check up on me after my booking was done. She went above and beyond in her role and assistance and I truly appreciated it.
Work Location: ERMC

 

Date: 2/5/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I needed my reserved wheelchair, only person that went out of her way to search for and get one was Ms Samhan-Alghazali. I truly appreciate all her efforts.
Work Location: ERMC

 

Date: 2/5/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I lost my bag outside the terminal C area, even though I didn't find I appreciate the fact that this kind woman went above the call of duty to help me locate it. It was good of her to attempt to find it for me.
Work Location: ERMC

 

Date: 2/5/22
Employee: Kyna Napolitano
Airport: LaGuardia Airport
Experience: I traveled from Delta Toronto this morning and I had a wheelchair person take me to where my daughter is picking me up. I waited for over an hour and had problems calling her. I dropped my cane and tried to reach out to grab it, when Kyna approached me and picked up my cane for me. She was also asking if I was waiting for a family pickup and I told her that my daughter is supposed to pick me up, but she's not here. She tried calling my daughter using her phone and left a voicemail. My daughter called back and said she waited for me at Terminal C. When Kyna asked my daughter if she's still at C, she unfortunately went home already and suggests I take a yellow taxi instead. Kyna asked if that is okay with me and I, though was frustrated on my daughters' decision, agreed to it. Kyna took her time and even took me back inside to warm up, while calling for another wheelchair person to take me to the yellow taxi.
Work Location: ERMC Aviation

 

Date: 2/5/22
Employee: Nabeel Khan
Airport: LaGuardia Airport
Experience: When Kyna took me back inside to warm up, Nabeel approached and helped Kyna with my luggage. Nabeel was so kind to help find a wheelchair person to take me to a yellow taxi, after waiting for over an hour and finding out my daughter went back home and not coming back to pick me up. I noticed Nabeel kept an eye out for that wheelchair person and checked all over the place after they both called for one for a while. He came back with the wheelchair person and Kyna accompanied me to make sure I made it to the yellow taxi safely. I thank you both for going out of their way to help me out.
Work Location: ERMC Aviation

 

Date: 2/5/22
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: I arrived at the Air Link station after taking the Air train from Newark. I had heavy luggage, 2 suitcases and a heavy backpack. Bertha Malasgjez saw me struggling. She helped me getting a trolly and helped me putting my luggage on. She guided me to the entrance to the train station. I am very thankful for this exceptional service I received from her. Her badge number: 6300538404 (in case I spelled her name wrong)
Work Location: ERMC

 

Date: 2/5/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was kind and friendly and so helpful. I arrived at LGA and didn't know how to get to midtown Manhattan from the airport since there's no subway there. She told me exactly which bus to take and where to get off in a way that would also save me time. Thank you, Darlene!
Work Location: ERMC

 

Date: 02/05/2022
Employee: Charles Offinger
Airport: LaGuardia Airport
Experience: I will like to express my gratitude to ERMC employee Charles Affinger, for his dedication to help me and his kindness.
Work Location: ERMC

 

Date: 2/4/22
Employee: Muhammad Anwar
Airport: LaGuardia Airport
Experience: Muhammed anwar#038 was great, hence why i am taking time to acknowledge. He helped me to get the metro card and explain clearly how to get to downtown via ground transportation. Saved me the uber costs
Work Location: Ermc

 

Date: 2/4/22
Employee: Muhammad Anwar
Airport: LaGuardia Airport
Experience: We were trying to get to the Subway from Airport, Mr. Anwar helped us navigate the SBS bus route. He saved us some time. We appreacite the help.
Work Location: ERMCA LLC

 

Date: 2/4/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I appreciate all the help I received my this good lady. My bag was lost, she was good enough to help me locate it. Thank you Ms. Samhan-Alghazali
Work Location: Ermc

 

Date: 2/4/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I had a lot of trouble trying to download an app for Uber, she approached me and offered her help which was very much needed. You need more people like her at the airport. Very nice woman.
Work Location: ERMC

 

Date: 2/4/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I wanted to thank Miss Samhan-Alghazali for all her help,she seems to go above and beyond excellent customer service. She helped me as well as many others at the terminal. She is very nice & friendly with all she came in contact with.
Work Location: ERMC

 

Date: 2/4/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I tried arriving early for my JetBlue flight going to Ft.Meyers, I ended up in arrivals which Ms.Samhan-Alghazali was quick to notice I was confused. Not only did she discover I was in the wrong building, I was also in the wrong terminal all together she showed me to the shuttle bus and told me to go to terminal B so I wouldn’t miss my flight. She is a good customer service agent. She was very helpful I wish I had seen her before going to the wrong terminal.
Work Location: ERMC

 

Date: 2/4/22
Employee: Lorna Tomblison
Airport: LaGuardia Airport
Experience: Amazing service
Work Location: ERMC

 

Date: 02/04/2022
Employee: Izdehar S. Alghazali
Airport: Newark Liberty International Airport
Experience: Ms. Alghazali went above and beyond. She answered all my questions and made sure that my two boys and I made it safely to the train. She knew it was our first time traveling to NY and that I was alone with the boys. She is one of kind. Thank you for all your help. We were able to safely navigate thru NY for the weekend.
Work Location: ERMC

 

Date: 02-24-22
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Ms Platellas was extremely helpful, assisting us with the I formation we needed it. Stepped out the booth to provide us with some taxi cards since we were getting trouble getting an Uber. Thank you Ms. Platellas for your help and also having an smile on your face. You extended our vacation with a Welcoming Home! What a pleasant lady!
Work Location: ERMC Aviation

 

Date: 2/3/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: On this day the airport was in a bad way because of a winter storm that was hitting most regions and causing most flights to be cancelled. I happened to be scheduled for one of those flights and was now looking at spending an entire day, 12 hours, in the airport which is currently undergoing reconstruction and is a mess! I decided to try to see if I could venture out and when I hit the exit Rosemarie was there to say are you alright, is there something I can help you with? I told her the story and she immediately gave me 3 different solutions. She then explained what to do when I was ready to return to the airport. In today’s society, whether it’s your job or not, people don’t usually take the time to help to the extent that she did. Usually you get the finger pointed in the direction you need to go or sent to someone else that may or may not help you. So, I would like to give my sincere thank you to an amazing person and employee!
Work Location: ERMC ACES

 

Date: 2/3/22
Employee: Beverly Johnson
Airport: Newark Liberty International Airport
Experience: My apologies for taking so long to write. I was on the last leg of a 25 hour flight from Vietnam, exhausted, stressed and eager to finish. My transit time in Newark was a bit tight and, unfortunately, your baggage handling system was down. The person at the recheck area just shrugged and said I could push it all to the counter in different terminal. He gave me rough directions, I pushed my heavily loaded trolley and tried to follow the signage. I waited in line for the elevator, onto a train, and out into what turned out to be the wrong level. I waited again for the elevator and then tried to push it to the counters only to be stopped by another person who told me I can’t enter the area. He then told me I had gotten into the wrong lift and to reverse course and take the train back. Finally,Beverly gave me directions, which go me to my desitination.
Work Location: ERMC Aviation

 

Date: 2/3/22
Employee: Robert Small
Airport: LaGuardia Airport
Experience: Appreciated the kind greeting I received and the safe travels from the rental car station to my Delta Terminal.
Work Location: ABM

 

Date: 2/3/22
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Milda, Is probably the friendliest and nicest person that I have ever met in an airport. She was so sweet, so caring....I was actually shocked at how warm and endearing she was to me. I needed her help two separate times and both times she was amazing. I wish every single person in every american airport could take sensitivity training from her. I wish I could hire her into my company.
Work Location: ERMC

 

Date: 02/3/2022
Employee: Maria Samaniego
Airport: LaGuardia Airport
Experience: As I walked near, Ms. Sammeniegro proactively greeted me, saying, "Hello, sir," in a friendly tone of voice. I asked her, "How do I get a taxi?" She confirmed that I was looking for a yellow cab, then gave me very detailed directions as she walked me to the escalator. She closed by saying, "Have a good day, sir," in a professional tone. It's so wonderful to experience great airport courtesy from the employees.
Work Location: ERMC

 

Date: 2/3/2022
Employee: Wellington Flores
Airport: LaGuardia Airport
Experience: When I approached the wheelchair services area, I was approached by Wellington. He said, "How are you?" in a professional tone. I told him I would be traveling with my mother the following week and would like to know how to go about getting a wheelchair. He explained that I just needed to come to that area, and we would be taken care of. I asked him if I needed to contact the airline, and he said it was not necessary. He closed by saying, "Have a good afternoon," in a professional tone of voice.
Work Location: ABM Wheelchair Services

 

Date: 2/3/2022
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: R. Bassant went above and beyond when working with a customer with baggage issues. He was kind and sympathetic, and walked the customer into the United baggage office. The customer attempted to give Mr. Bassant a tip, even going so far as to force it into his jacket pocket, but the associate politely refused to accept the tip. When I approached the employee, he greeted me with, "Welcome, how may I help you, sir?" in a very warm and friendly tone. I asked him, "Where can I find the Uber pick-up area?" He gave me very detailed directions through the terminal to the Uber area in the parking garage.
Work Location: ERMC

 

Date: 2/2/22
Employee: Monroe Williams
Airport: LaGuardia Airport
Experience: This experience took place at Baggage Claim where we received excellent customer service from Mr. Monroe Williams. His kindness was shown to my Mother, sister and me. We picked up our bags and called the Hotel Shuttle, which was going to take about 20 minutes. Mr. Williams saw us and brought us three chairs so we could comfortably wait on the shuttle. This was so wonderful. Mr. Williams did not know that we were in NYC to attend the Funeral of my Mother's sister so this extra kindness was very nice and much appreciated. Once the shuttle arrived, Mr. Williams directed us to the area to meet the shuttle. We need more people like Mr. Monroe Williams in the Customer Service arena!
Work Location: ERMC

 

Date: 2/2/22
Employee: Jesuita Melo
Airport: JFK International Airport
Experience: Excelente servicio, muy amable y preocupada por dame una solución a mi problema. Excellent service, very friendly and worried about giving me a solution trouble.
Work Location: Ermc

 

Date: 2/2/22
Employee: Patti Englert
Airport: Newark Liberty International Airport
Experience: Patti is the model every customer service representative should emulate. She is extraordinarily knowledgeable, friendly, pleasant, comforting, empathetic and reassuring. She is not just helpful, she conveys thru her speech a strong desire to help solve your problem. She informs you what she is going to do to personally to resolve the issue, and she 100% follows thru, getting back to you with the resolution. I have NEVER, in all my years, had a customer service agent be all that and more. She personally spoke to 2 members of the TSA, and to Jet Blue, and if I understood her correctly, she actually walked over to the TSA office/area to obtain authoritative information.Who does this these days...I do...and so does Patti!!1 Wow, do everything within your power to reward Patti...you must do this...your employees need to know how much you value them...she is a keeper!!! Patti turned my girlfriends tears into a big smile, and frankly, I shed a few yesterday morning myself!
Work Location: Travelers Aid

 

Date: 02/02/2022
Employee: Stephanie Perez
Airport: LaGuardia Airport
Experience: Stephanie was absolutely amazing. I was a bit lost at Terminal B of LGA and she quickly came to my assistance and gave me directions on how to reach the taxi stand. I asked questions about where the PCR test is conducted at LGA and since she was not very sure, she called her colleague Andrew Acosta, and quickly gave me the required information. Thanks, Stephanie. I really appreciate your kindess.
Work Location: ERMC Aviation

 

Date: 02/02/2022
Employee: Andrew Acosta
Airport: LaGuardia Airport
Experience: I needed information about where the PCR tests were being conducted at LGA for my return journey and he provided this information quickly to Stephanie Perez who relayed it to me. Great team work, Andrew and Stephanie.
Work Location: ERMC Aviation

 

Date: 2/2/2022
Employee: Kimberly Stevenson
Airport: Newark Liberty International Airport
Experience: Stop here frequently on my trips through EWR. Kimberly Stevenson makes the waits here enjoyable. Always friendly and always attentive to her customers !
Work Location: Budweiser Brew House

 

Date: 2/1/22
Employee: Claudio Huttick
Airport: LaGuardia Airport
Experience: When I walked into the baggage office, I was immediately and proactively greeted by Claudio, who said, "How are you, sir?" in a pleasant tone. I asked him about the policy for golf bags. He explained that they would be treated like any other luggage, and depending on my Delta status, may be free of additional charge. He also explained that golf clubs are handled specially and not put on the conveyors. His tone was very professional.
Work Location: Delta

 

Date: 2/1/22
Employee: Zareef Lateef
Airport: JFK International Airport
Experience: Hello, I received exceptional help and compassion from a gentleman named Zareef Lateef at the JFK airport. He helped me while I was in a stressful situation and didn’t know where to go. This happened the exact same night the airport was shut down due to the storm and thousands of flights were cancelled. His company is ERMC. Thank you.
Work Location: ERMC

 

Date: 2/1/22
Employee: Luis E. Pinto
Airport: LaGuardia Airport
Experience: Great service!
Work Location: ERMC

 

Date: 2/1/22
Employee: Monique Mungin
Airport: JFK International Airport
Experience: I just wanted to say thank you to Mr. McLaughlin as well as his coworker. I’m a flight attendant for JetBlue, I always park at Howard Beach. I made my way to my car and realized I’d left my purse on the train that had already left. I immediately ran back to the station, called the information desk. I was in total panic but was told someone was coming to meet me. Melanie Mungin was so nice and pleasant and told me her coworker Mr. McLaughlin had my purse at Terminal 4. I was so relieved. Inside my purse were my phone, credit cards, passport plus other miscellaneous stuff. Mr. McLaughlin was waiting for me at terminal 4, confirmed what was in the purse. I even offered him a tip and he adamantly refused. I really appreciate both of your crew that made sure to get me to my purse. Thank you for hiring such wonderful, honest and reliable people. Melanie Martin, JetBlue
Work Location: AirTrain

 

Date: 2/1/22
Employee: Muhammad Anwar
Airport: LaGuardia Airport
Experience: My first time into LGA and getting ground transportation. He was very friendly and assisted me with getting my metro card and then followed up with me to make sure I was getting on the correct bus. Would have taken the wrong one or missed it! Thank you
Work Location: ERMC

 

Date: 2/1/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda must have sensed the overwhelmed disorientation in me and my wife (elderly from Nashville). She warmly offered her help generously offering several solutions for ground transportation to NYC. She went the extra mile by showing us the best solution for a four day public transportation card and then walked us to the proper bus stop. She did all of this with a sincerely positive and friendly attitude. We were glad to have started our trip with a positive impression of NYC. Thank you Syeda.
Work Location: ERMC

 

Date: 1/31/22
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: I personally here want to thank Kattia Maldonado; the only person who didn't just see the difficulties I'd been experiencing but demonstrably did all to support and make the compounded nightmare of missing a flight a little easier to bear.
Work Location: ERMC

 

Date: 1/31/22
Employee: Angela Nerbel
Airport: LaGuardia Airport
Experience: Just wanted to take a moment to recognize Angela’s unmatched hospitality and ability to create a smooth flying process. There were incredibly long lines due to many of the security windows being closed and many passengers were worried and upset about missing their flights. That’s where Angela came in, she assisted with prioritizing passengers who’s boarding times were cutting too close due to the pandemonium at the security gates. Additionally she was able to coordinate opening up a couple more gates for a smoother booking process and glad to say she helped close to 250 passengers (that I saw) arrive to their boarding gates in a timely manner. She has the necessary qualities and demeanor that someone in a management position should have and I hope you see the same high quality we all did today. Thank you for hiring such a great employee and hope the next time I fly she upgraded to a higher position!
Work Location: ERMC

 

Date: 1/31/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Upon picking up my baggage in the Baggage Claim area I learned that the other party I was to meet up with had missed her flight in Detroit and would be arriving approximately 2 1/2 hours later than planned. We both were to be picked up by security from Mount Sinai South Nassau Hospital to be taken to our hotel. This was now delayed due to her later flight. Your employee noticed my wandering, looking lost. I was very hungry as I had not eaten all day, plus needed to sit down due to a back problem. Unfortunately there are no chairs or benches in the baggage claim area I guess so people will not loiter, but I had no place to go for 2 1/2 hours and all I could do was try to sit on my suitcase. Ms. Alghazali found me a small chair and later came back and told me a news stand with food had just opened. She went above and beyond to make me comfortable while I was waiting.
Work Location: ERMC

 

Date: 1/31/22
Employee: Gregor Mclaghlin
Airport: JFK International Airport
Experience: I just wanted to say thank you to Mr McLaughlin as well as his coworker. I’m a flight attendant for JetBlue, I always park at Howard Beach. I made my way to my car and realized I’d left my purse on the train that had already left. I immediately ran back to the station, called the information desk. I was in total panic but was told someone was coming to meet me. I didn’t catch her name, but she was so nice and pleasant and told me her coworker Mr McLaughlin had my purse at Terminal 4. I was so relieved. Inside my purse were my phone, credit cards, passport plus other miscellaneous stuff. Mr McLaughlin was waiting for me at terminal 4, confirmed what was in the purse. I even offered him a tip and he adamantly refused. I really appreciate both of your crew that made sure to get me to my purse. Thank you for hiring such wonderful, honest and reliable people.
Work Location: Airtrain

 

Date: 1/31/22
Employee: Mohammed Ahed
Airport: LaGuardia Airport
Experience: I arrived home to LaGuardia airport to find my car battery dead. Mohammed was very pleasant and quickly jumped my car. When I offered him a tip, he refused to accept it. He was very professional and pleasant in spite of the fact that we had just had a snow storm and it was 20 degrees outside.
Work Location: ABM Parking

 

Date: 1/30/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Very nice person to be working on this cold day, helped with checking in. Really down to earth.
Work Location: ERMC

 

Date: 1/30/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: This lady was very cordial and very helpful during this confusing time. I came here yesterday to find all flights were canceled. She helped make this trip easier.
Work Location: ERMC

 

Date: 1/30/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thank you, Thank you Ms. Samhan- Alghazali for helping me with my bags to meet the Lyft driver. I really appreciate all your help.
Work Location: ERMC

 

Date: 1/30/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I really appreciate all her assistance in helping our family to connect even though we landed in different terminals. Thanks for going above and beyond.
Work Location: ERMC

 

Date: 1/30/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thanks for being very instrumental helping my sister and I get transportation to our dorm at Yale.
Work Location: ERMC

 

Date: 1/30/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: This woman is an amazing asset to the airport she is not only helpful, but she has a special way of handling so many passengers that approached her for help.
Work Location: ERMC

 

Date: 1/30/22
Employee: Noel Edwin
Airport: LaGuardia Airport
Experience: Although he is a supervisor, he took me to my gate. It was quite a distance, through TSA, past the 101 shops and restaurants, down the elevator past even more shops. He refused my tip afterwards. I’m a big person and he was very fast.
Work Location: Southwest

 

Date: 1/30/22
Employee: Bigue Ndao
Airport: LaGuardia Airport
Experience: She was so helpful with explaining options to get to my destination. Then upon seeing the need- she assisted me with app on phone and getting an Uber. Excellent customer service- very friendly and patient.
Work Location: ERMC

 

Date: 1/30/22
Employee: Eloisa Tacori
Airport: LaGuardia Airport
Experience: I had two huge bags and was not able to get the cart.. However, Eloisa helped me carry my bag to an uber and also helped me to call an uber. AMAZING experience and I could not thank her more for her service.
Work Location: ERMC

 

Date: 1/30/22
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Janie was the only helpful employee I met at the JFK today. She helped me calm down when I had emotional breakdown at the long term parking lot. JFK was a mess today due to AirTrain being out of service and I had a hard time locating my car. I want to recognize Janie for caring about me as a passenger/customer and for helping us find our car.
Work Location: ERMC Aviation

 

Date: 1/29/22
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: I am glam for her assist, she helped us to understand how to use the metrocard and how to come to our hotel.
Work Location: ERMC

 

Date: 1/28/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was very friendly and knowledgeable. I had questions about getting from the AirTrain into Manhattan. She answered my questions respectfully and put me at ease. She is a real asset to visitors. It's great to have someone available at the train stations. Keep up the great work! Very much appreciated!
Work Location: ERMC

 

Date: 1/28/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Extremely friendly and very helpful, approachable.
Work Location: ERMC

 

Date: 1/28/22
Employee: Samhan-Alghazali
Airport: LaGuardia Airport
Experience: I needed help finding uber with all my bags, she was nice enough to help me all the way to column 9. Very nice person.
Work Location: ERMC

 

Date: 1/28/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: One of the most helpful people I encountered at this airport, she was not just helpful, but she was very empathetic to those of us who appeared confused.
Work Location: ERMC

 

Date: 1/28/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I felt very welcomed by this lady. She seems to be a great asset to us passengers during all the changes going on at LaGuardia Airport. She helps make it easier for us.
Work Location: ERMC

 

Date: 1/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was very helpful in finding and bringing me a seat while I wait for my daughters flight to arrive. Went above and beyond to help me.
Work Location: ERMC

 

Date: 1/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I would like to acknowledge Syeda Sharif who assisted me upon arrival at LGA this morning. She stopped to speak to me and answer my questions. Given the construction at the airport she saved me time by pointing me in the right direction.
Work Location: ERMC

 

Date: 1/28/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I found her to be an exceptional customer service provider. She was very receptive to my needs. Good personality.
Work Location: ERMC

 

Date: 1/28/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: On Wednesday, January 26, 2022, I was trying hard to figure out how to get from LGA to Broadway by bus/subway. Thank goodness Rosemarie Reyes was there to help me!!! She works with ERME ACES in Terminal A B C D. She explained what I must do and helped me to navigate a very confusing system. A lady from TN would have never figured it out. I was able to get on the right bus, then the correct subway to take me very close to my hotel. It was really the fastest way to get where I needed to go. I appreciate it so much. I was only in NYC for 2 days and her help really made this experience great!! Sincerely, Regina Holloway
Work Location: ERMC

 

Date: 1/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very professional and provided excellemt customers service to everyone at the gate.
Work Location: ERMC

 

Date: 1/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was so nice and kept me company while I waited for my friends to arrive! She’s a great worker and checked on everyone to make sure they had all had transportation from the airport!
Work Location: ERMC

 

Date: 1/28/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Met this lady that was very helpful giving excellent directions pleasant to talk to.
Work Location: ERMC

 

Date: 1/28/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Seeing how effective her customer service skills were both with me and others passengers was very impressive, she was well trained.
Work Location: ERMC

 

Date: 1/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: ABSOLUTELY AMAZING, SHE HELPED ME GET A UBER FOR A PERFECT PRICE!
Work Location: Ermc

 

Date: 1/27/22
Employee: Janell McKenzie
Airport: JFK International Airport
Experience: On September 1, 2021, I arrived at JFK on a Jet Blue flight that touched down at Terminal 5 about 9:25 pm. However, because of bad weather due to the remnants of Hurricane Elsa impacting NYC, the plane was unable to reach the gate. After about an hour sitting on the runway, the plane then taxied to Terminal 4 and we deplaned there. It was well past 11 pm by the time I collected our bags. By then, it was virtually impossible to find transportation as NYC was under an emergency and so my 7 year old son and I had to stay in Terminal 4 overnight. There are no seats in Terminal 4 and so I was challenged to find someplace where my son could sleep comfortably. I asked your employee, Ms. Jenell McKenzie, who was staffing the ground transportation desk, about where I might locate a chair. Without hesitation, Ms. McKenzie brought out 2 folding chairs and offered them to us. She also said there was a seating area in the back that we could utilize. Thanks to her generosity.
Work Location: ERMC

 

Date: 1/27/22
Employee: Lorna Tomblison
Airport: LaGuardia Airport
Experience: Ms. Tomblison always is very profeesional,helpful and provides excellent customer service every time I request any information concerning my parking issues.
Work Location: ABM Parking

 

Date: 1/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I want you to know how much I appreciate the excellent service Ms.Syeda provided me when I needed the direction from Terminal D to the Rental car terminal via bus. Due to the heavy construction at the Terminal D, all roads are blocked. I was trying to figure out how I can get to the Rental car terminal. Right then, Ms. Syeda noticed me and offered me help. She really gave me very good direction to the bus stop through the temporary narrow walk ways from Terminal D and explained to me how I can catch Rental shuttle after I get off from the local bus. I nominate Ms. Syeda for the excellent service.
Work Location: ERMC

 

Date: 1/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great service! Very helpful!
Work Location: ERMC

 

Date: 1/27/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very helpful!!
Work Location: ERMC

 

Date: 1/27/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie gave me her undivided attention, even going so far as to walk me to the bus and flag the bus down so I could make my connection on time. This was after she helped me buy a transit card and figure out my route. She was my first contact in New York and her generous help, warm personality, and her knowledge helped me feel immediately welcome to the city. What an excellent employee!
Work Location: ERMC

 

Date: 1/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was so friendly and helpful. Without her we would have just defaulted to a taxi because figuring out the public transit was hard for us. Through her we quickly got passes, the information we needed, and pointed in the right direction. Our visit to NYC off to a great start!
Work Location: ERMC

 

Date: 1/26/22
Employee: Jenell McKenzie
Airport: JFK International Airport
Experience: My 7 year old son and I were scheduled to arrive at Terminal 5 but the impact of Hurricane Elsa caused a delay and we eventually deplaned at Terminal 4 after 10 pm. NYC entered an emergency directive and there was no transportation and so we have to stay overnight in Terminal 4. There are no chairs in Terminal 4. Ms. Jenell McKenzie was gracious and kind enough to provide us to chairs and also allowed us to stay in the waiting area behind her desk where there were more comfortable chairs, that allowed my son to sleep that night. I am appreciative and grateful to Ms. McKenzie for her kindness that night. It made all the difference.
Work Location: ERMC

 

Date: 1/26/22
Employee: Jonaldo Pichardo
Airport: LaGuardia Airport
Experience: I was immediately greeted by the employee, who made excellent eye contact and said in a friendly tone, "Hello, miss, are you flying today?" I told him I was not and asked where I could get information about the frequent flyer program. He said the best place was to sign up online at the Delta website. He further stated that any flights I took within 6 months would be credited once I joined. He said he would get me a card for it and asked that I wait a moment. I watched as he went to three different agents and looked in their drawers. He returned after 2 minutes with a SKYMILES card and handed it to me. He made good eye contact and said in a friendly tone, "Here you go, miss. Have a great day." This employee stood out for being friendly, helpful, and attentive.
Work Location: Delta Airlines

 

Date: 1/26/22
Employee: Wahid Ahmed
Airport: LaGuardia Airport
Experience: The employee at the Taxi Dispatch Booth was standing at the ready. He made good eye contact and greeted me, "Hello, miss. Do you need assistance?" I asked him how to get to terminal D. He said I needed to cross the street and walk about five minutes to right. I asked if there was a bus available. He said the buses were not stopping at terminal D right now. I thanked him, and he closed in a friendly tone, "You are welcome." He was ready to assist, pleasant, and informative.
Work Location: ABM Taxi

 

Date: 1/26/22
Employee: Jamar Moxan
Airport: LaGuardia Airport
Experience: The employee made excellent eye contact as I approached and said in a friendly tone, "Hello, do you need help?" I told him I was traveling next week with my father and he would need a wheelchair; I asked what to do. He pointed and said that out this front door was a walkway where passengers were getting dropped off. There would be wheelchair assistance out there at the ready that could help. I told him I had to park the car. He said I should tell the assistant to bring him right to this spot and wait for me to arrive. I thanked him. He maintained good eye contact and said in a friendly tone, "You are welcome, miss, take care." Moxan was attentive, friendly, and informative.
Work Location: Prosegur

 

Date: 1/26/22
Employee: Eloisa Tacuri
Airport: LaGuardia Airport
Experience: When I walked along the baggage corridor, I observed the ACES associate, E. Tacuri interacting with a customer. She was patiently working with him and using her tablet to find information and connect him to the next step in his journey. The conversation was in Spanish, so I could not understand what was said, but it was very evident that Ms. Tacuri was very patient and that the customer was very satisfied with the service. She spent five minutes with him to make sure he understood what he needed to do. I then approached her and asked for directions to Terminal D. She escorted me to the entrance door so she could show me where I needed to go. She greeted me by saying, "Hello, sir," and closed with, "Enjoy your stay, sir." She was helpful and proactive.
Work Location: ERMC

 

Date: 1/26/22
Employee: Lydia Atik
Airport: LaGuardia Airport
Experience: As I approached, I was immediately greeted by Ms. Atik who said, "Hello, sir," in a friendly tone. I asked her if there was somewhere to get a cup of coffee and she replied, "Sorry, sir, no, it's no longer open." I thanked her and asked her how to get ticketing. She directed me to the escalator and closed by saying, "Have a good night."
Work Location: ERMC

 

Date: 1/26/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: The enthusiasm and willingness that Rosemarie Reyer showed was exemplary. She was approaching all the passengers and asking if they need it. I noticed that right away and she went above and beyond now just helping me on my queries but took and extra step to make sure I understood and knew where I need to be. You can tell she takes her job very seriously and very helpful to all the people passing by. We do not come across such kind of service and help especially in a busy airport. Thank you Rosemarie you are a true example of how customers service should be.
Work Location: ERMC

 

Date: 1/26/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very friendly and helpful service from her. Excellent customer service. Got us the information we needed to get into the city. Really appreciated her help. She’s wonderful.
Work Location: ERMC

 

Date: 1/26/22
Employee: Muhammad Anwar
Airport: LaGuardia Airport
Experience: Muhammad Anwar deserves to be acknowledged for his kind and helpful spirit. I had a question regarding the metro card and he was already speaking with someone and he was very helpful to her as well. When my opportunity to speak came he was pleasant and very helpful. He answered my questions then proceeded to show me where I should wait for the bus. That service was very unexpected. He has a great demeanor. Thank you Muhammad.
Work Location: ERMC

 

Date: 1/26/22
Employee: Jessica Ettienne
Airport: Newark Liberty International Airport
Experience: I would like to commend your employee, Jessica Ettienne. I had a problem with transportation and using Amtrak. I needed assistance and Jessica graciously helped me, contacting another employee at another terminal. It made a very big difference having her assistance.
Work Location: ERMC

 

Date: 1/26/22
Employee: Shercelle Cornibert
Airport: Newark Liberty International Airport
Experience: I would like to commend your employee , Shercelle. She was very helpful to me assisting me and provided a solution to the problem I was experiencing.
Work Location: ERMC

 

Date: 1/26/22
Employee: Filemón Domingo
Airport: LaGuardia Airport
Experience: We traveled for the first time to LGA and didn’t know how to purchase a Metro card. Filemón came over to see if we needed help. He was so helpful in the process and welcoming so we felt comfortable and important. He also showed us how to get the bus ticket which we needed to get the free train transfer. We were very happy to have met a friendly person like Filemón Domingo.
Work Location: ERMC AVIATION

 

Date: 1/26/22
Employee: Judith Timol
Airport: Newark Liberty International Airport
Experience: Judith was just a wonderful person, she listened to my problems (while getting a cab for me) even though she couldn't solve them. At a moment in time I needed someone to listen and Judith was there: I will forever be gratefully to her.
Work Location: ABM Taxi

 

Date: 1/25/22
Employee: Weixiong Qiu
Airport: LaGuardia Airport
Experience: Mr. Qiu was very patient and knowledgeable in giving me instructions and directions on how to catch the bus and subway from LGA to midtown Manhattan. He saved me considerable time, expense and hassle. Thank you Mr. Qiu!
Work Location: ERMC

 

Date: 1/25/22
Employee: Rhea Codio
Airport: JFK International Airport
Experience: Rhea was super helpful in answering any queries. However, it could be made clearer on leaving the airport the costing for the travel cards and how to get them.
Work Location: Alstom

 

Date: 1/25/22
Employee: Vanessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa Tejeda, company ERMC, a LGA Terminal B went above and beyond and helped me find and use the welcome center and its phones, then walked me a floor up to position me for my shuttle pick up. That's service! Thank her for me, please. Jennifer Rosenwald
Work Location: ERMC

 

Date: 1/24/22
Employee: Laura Berry
Airport: LaGuardia Airport
Experience: I just got off my flight and looking for ground transportation when I encountered Laura Berry. She gave me directions but I just wanted to highlight how friendly, patient, upbeat and helpful she was. I wish there were more people like her working at the airport to help travelers.
Work Location: ERMC

 

Date: 1/24/22
Employee: Elizabeth Perry
Airport: JFK International Airport
Experience: I was visiting JFK for the first time and needed help getting directions to Deltas baggage claim. She was super polite and patient with me. She called around to locate the flight to make sure I didn’t go to the wrong area as there was two different baggage claim locations I could have gone to. I appreciate her presence and hope to continue to see more courteous people like her.
Work Location: ERMC

 

Date: 1/24/22
Employee: Judith Timol
Airport: Newark Liberty International Airport
Experience: Friendly kind and informative
Work Location: ABM Taxi

 

Date: 1/23/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I want to thank Ms.Samhan- Alghazali for all her help today. She helped with my bags to departures and got me a wheelchair and waited till I was checked in. That is dedication. I really needed the help and was so glad she was there to give it to me.
Work Location: ERMC

 

Date: 1/23/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I was here in route to Johannesburg to visit my dying father, she was very very Empathetic when she learned of my dilemma. She got me to the taxi stand we even had a few tears. She gave me a bit of hope that I may reach my dad before he passes on. I was very grateful she leant me an ear. Thank you.
Work Location: ERMC

 

Date: 1/23/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: One of the most helpful people I met at this airport, she was very eager to help with my friend's flight in from Atlanta. Helped get me a seat to wait 3 hours for their arrival.
Work Location: ERMC

 

Date: 1/23/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very nice and helped us with our baggage.
Work Location: ERMC

 

Date: 1/23/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: This employee was extremely helpful. She assisted me in locating my ground transportation and provided me with all of the information that I needed to feel comfortable for a successful journey. She went above and beyond and guided me to the correct pick- up location and even provided information about my journey beyond the airport. I would not have been able to have as smooth of a journey if it had not been for her assistance.
Work Location: ERMC

 

Date: 1/23/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: What an exceptional customer service representative very attentive to passengers and our needs.
Work Location: ERMC

 

Date: 1/23/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: My family and I received great service from this good lady she approached us offering her help she was kind enough to walk with us to the uber section which we would not found without her guidance.
Work Location: ERMC

 

Date: 1/22/22
Employee: Kyna Napolitano
Airport: LaGuardia Airport
Experience: Kyna Was beyond helpful she took her time to explain to us through a video call how a family member was going to get to our location since the terminal is so big and a bit confusing for a first timer flyer, she was unaware how important this was for us since she was helping a mother to reunite with her little kids after three years of not seeing each other. Thank you Kyna …
Work Location: ERMC AVIATION

 

Date: 1/21/22
Employee: Imari Saeed
Airport: LaGuardia Airport
Experience: I was confused Floridan trying to get to Midtown Manhattan as inexpensively as possible, so I decide to take the bus then the subway. Mr. Saeed patiently and expertly explained which bus I should take, where to get off, then which train to take, and where to get off. Instead of spending $50 for an Uber or Lyft ride, I spent less than $4.00. I offered to tip him for being so helpful. He refused my tip and said “I’m just doing my job.” Well, I’m a former HR executive and I know the value of exemplary employees. Mr. Saeed is an exemplary employee! Since I can’t tip him, then you should.
Work Location: ERMC

 

Date: 1/21/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Ms.S. Alghazali was very helpful, gave us good guidance regarding less expensive transportation. What really impressed me about her was her compassion for people in need of assistance.
Work Location: ERMC

 

Date: 1/21/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: She was a very nice person,first she helped me to jet blue after being stuck in Savanah 2 days before heading home to Colombia. I needed help and she was kind enough to take me to the parking garage. That was really going above and beyond.
Work Location: ERMC

 

Date: 1/21/22
Employee: Janie Westfield
Airport: JFK International Airport
Experience: This story happened two months ago. I am French and I was going back to France. I wanted to mail a postcard to my grandmother but I didn't have a stamp thinking I would find one at JFK. When I arrived I asked Janie (# Hi Grandma !) where I could find a stamp. She said that I could not find one here at JFK but she offered to take my card, buy a stamp and send it to me. A few days later my grandmother received my card. I would like to thank Janie from the bottom of my heart for her great kindness in making my grandmother happy.
Work Location: ERMC AVITION

 

Date: 1/21/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I must have appeared confused 'cause she sought me out and redirected me back upstairs for my Lyft driver. Good work Miss Samhan-Alghazali.
Work Location: ERMC

 

Date: 1/21/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Really helpful. Polite problem-solver ability. Nice man
Work Location: ERMC

 

Date: 1/20/22
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: I arrived with Delta at terminal 4, I was missing one of my bags and the airline representative had me up and down, he sent me to the connecting desk then to the baggage office and they couldn't locate my bag finally I stopped by the welcome center and Virginia went inside the customs area where my bag was, she spoke to a Delta personal and they finally gave me my bag. Thank you Ms Virginia for all her help.
Work Location: ERMC AVIATION

 

Date: 1/20/22
Employee: Paula Davis-Charis
Airport: Newark Liberty International Airport
Experience: Paula was very helpful and provided great service. She was friendly and made sure that we were able to pay easily, and that we had what we needed when we got our pizza.
Work Location: Uptop Pizzeria

 

Date: 1/19/22
Employee: Kimyatla Jones
Airport: Newark Liberty International Airport
Experience: She has been such a kind face that we have seen everyday while we work on the terminal for the last few months. Thank you Kim!!!
Work Location: UpTop Pizzeria

 

Date: 1/19/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: My husband and I stopped to eat upstairs upon arrival, when we came down we discovered our bags were missing, this good lady was the only one who took her time and helped us find them in baggage claim. She saved us alot of worry and headache. Thx
Work Location: ERMC

 

Date: 1/19/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thank you for your help Ms. Samhan-Alghazali. It was very much appreciated, you were kind and very caring and I had to let you know that.
Work Location: ERMC

 

Date: 1/19/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: This lady is amazing where quality service is concerned. She helped my family and I to make our way to the checkout counterwith our baby in the carriage along with our bags. She directed us to use the elevator, and was even kind enough to help us upstairs. Excellent customer service.
Work Location: ERMC

 

Date: 1/19/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha helped me when I left a bag on the Airtrain. She was very helpful and professional and reassured me that my bag was safe. She was right, and turned a potentially negative experience positive.
Work Location: ERMC

 

Date: 1/18/22
Employee: Geraldita Leonov
Airport: LaGuardia Airport
Experience: Geraldita helped us find the not-so-easy way to purchase tickets and get into a bus that takes you to Manhattan. She was very kind and professional!
Work Location: ERMC

 

Date: 1/17/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: She is the best! She helped me to carry my luggage, as I had many bags. gave me the directions where to go, and even took me pictures as it was my first time in New York. Excellent service really appreciate it.
Work Location: ERMC

 

Date: 1/17/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I wasn't the person actually helped , I did observe the display of compassion she showed towards all passengers. So I asked for a card in order for me to let everyone know.
Work Location: ERMC

 

Date: 1/17/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Very instrumental in finding my lost bag.Very courteous and friendly woman.
Work Location: ERMC

 

Date: 1/17/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Very helpful ability to assistance many passengers, great attitude.
Work Location: ERMC

 

Date: 1/17/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I lost my meal voucher from AA, she was kind enough to help me look for it and find it.very considerate individual.
Work Location: ERMC

 

Date: 1/17/22
Employee: Jesusita Melo
Airport: JFK International Airport
Experience: We urgently needed to change our flight itinerary so we were looking for a local pay-phone, of which there are none at JFK Terminal 4. As we are foreign travelers we had no cellular phone service available. In our desperation, Jesusita, in a very much empathetic and selfless attitude shared her phone with us to communicate with the airline’s call center which eventually solved our case within the required time frame. If it were not for Jesusita’s consideration and understanding of the situation we most probably would have lost our window to make changes while at the airport losing our chance to return back home in time. She was patient, took the time to understand our case and showed empathy all the way without leaving us, always being clear on what she could and could not be of help. Congratulations for having people that are really interested in helpings travelers.
Work Location: ERMC

 

Date: 1/17/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: This woman is remarkable. We had just embarked from a 2 hour flight that actually took 36 hours. Our bags were missing. This fantastic woman noticed how distraught we were. Her demeanor itself rather restored our faith in traveling again. She assisted us getting transportation home with all the available options and cost comparisons. She was the only bright spot in our entire ordeal. Thank you, Rosemarie. God bless you!
Work Location: ERMC

 

Date: 1/17/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Just loved meeting this lady, such a lovely person . Made my wait fun and had me excited about exploring NY. Great personality. Very skilled dealing wuth people of all background.Extremely approachable
Work Location: ERMC

 

Date: 1/16/22
Employee: Bertha Malasauez
Airport: Newark Liberty International Airport
Experience: She was very helpful in helping us find local ground transportation. She also took the time to answer all our questions and made sure we fully understood directions before parting ways.
Work Location: ERMC

 

Date: 1/16/22
Employee: Bertha Malasadez
Airport: Newark Liberty International Airport
Experience: She was a great help to us trying to figure out how to get to our hotel and to NYC. Very caring and nice lady.
Work Location: ERMC

 

Date: 1/16/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: 16 Jan 21 about 9am Darlene Hunter took her time to guide me. I did not know where I was going and she explained to me where and how to transport. Her directions were good. Thanks to her I saved money and time.
Work Location: ERMC

 

Date: 1/16/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Our first time in NY she was very nice she escorted us to Uber on 2nd floor made it a bit easier for us.
Work Location: ERMC

 

Date: 1/16/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Helped with giving information for travel on public transportation. Friendly, very nice to talk to.
Work Location: ERMC

 

Date: 1/16/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Alghazali was very kind, polite and professional. I have an injured arm and she did not hesitate to help me.
Work Location: ERMC

 

Date: 1/16/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Grateful to her for all her help in getting us to the Uber pickuo especially in the cold
Work Location: ERMC

 

Date: 1/16/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Very well spoken, great attitude towards passengers a great customer service.
Work Location: ERMC

 

Date: 1/16/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: She was extremely friendly and professional. She was very helpful as we were trying to figure out where we were going. Everyone around us was very pleased with her customer service.
Work Location: ERMC

 

Date: 1/16/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha Walker (badge 6300559386) was extremely friendly and professional. She was very helpful as we were trying to figure out where we were going. Everyone around us was very pleased with her.
Work Location: ERMC

 

Date: 1/15/22
Employee: Yiaira Ramon
Airport: Newark Liberty International Airport
Experience: I have traveled internationally for decades and always dread going through immigration because the first thing that most often happens is that all passengers get yelled at by the people who tell us where to do: "Move up the line, come here, you wait, stand behind #14" etc. They're never friendly and it's the first experience everyone arriving from another country has. I have never understood that. The goal should always be to make people feel welcome.. On November 25th I arrived from Amsterdam and to my astonishment there was a person who was nice! Her name was Yiairia Ramon as I found out when I complimented her right on the spot. She asked if I would comment here and I promised I would. It's now almost 2 months later because things got so busy plus I traveled overseas again - but I'm keeping my word because she deserves the recognition. Yiairia was sweet. She looked at us when she talked to us. When a new section opened, she escorted all the passengers into that
Work Location: ERMC

 

Date: 1/15/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Helped us find our way to Uber this new construction made things very complicated. She was nice enough to lighten our burden. We really appreciate her and her coworkers for being here to help on this cold day.
Work Location: ERMC

 

Date: 1/15/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: We were leaving baggage claim, just coming into the city. We knew our final destination but not necessarily the route to get there. Rosemarie to the rescue! She was so helpful and offered great advice about getting an unlimited, 5 day Metro pass. She even helped walk us through using the kiosk to purchase them. While we were waiting for the bus to arrive, she even checked back in with us while enroute to assisting others. She had a great, positive attitude and we even commented about her obviously loving her job and being great at it. What a wonderful way for us to start our New York adventure. Totally on a positive note. Thank you Rosemarie! Keep it up!
Work Location: ERMC Aces

 

Date: 1/15/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Ms. Alghazali was extremely helpful, professional, and friendly. She went out of her way to help me find the shuttle to my hotel. What a great representative for your company.
Work Location: ERMC

 

Date: 1/15/22
Employee: Andrea Toth
Airport: Newark Liberty International Airport
Experience: Andrea was very sweet and helpful.
Work Location: ERMC

 

Date: 1/15/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene gave graciously of her time to assist me when I was searching for a covid testing center that would provide a rapid PCR test for me to return to Canada on a flight that was just 5 hours from departing. She made multiple phone calls around the city as well as checked with the onsite police office and did so pleasantly. In the end I had to go back to JFK to get the test and was able to share a Lyft with another passenger who happened to stop and ask Darlene a question. Thank you so much Darlene for your time and assistance!!
Work Location: ERMC

 

Date: 1/14/22
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Filemon Domingo was very helpful on showing us how to get to our hotel and figure the subway/ how to buy a subway pass. He walked us to the bus and showed us precise directions on how to get to our hotel. My family and I had no problems getting to our hotel and got there safe and efficiently. Domingo was very kind and sweet person that was very eager to help us when he saw us lost. I definitely had a smother arrival to a state I had never gone to because of Mr. Domingo.
Work Location: ERMC

 

Date: 1/14/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I was having trouble finding my place until this good Samaritan came by and guided me in the right direction.
Work Location: ERMC

 

Date: 1/14/22
Employee: Andrew Acosta
Airport: LaGuardia Airport
Experience: I was waiting for a family member to pick me up but was unsure of my exact location. MR Acosta approach us very nice and explained how to tell my ride to pick me up. Great service. Made me feel welcomed. Very professional.
Work Location: ERMC

 

Date: 1/14/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Gave me good advice on transportation that would be cost effective.
Work Location: ERMC

 

Date: 1/14/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I was happy to see someone from the middle east working at the airport and proud with how much information she was able to give me. Keep up the good work Ms. Alghazali.
Work Location: ERMC

 

Date: 1/14/22
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Mr. Domingo was extremely helpful and through with directions. He made sure we knew exactly where we were going and answered all of our questions. He definitely made my family and I’s experience a lot smoother than expected! :)
Work Location: Ermc aviation

 

Date: 1/14/22
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Venessa was so helpful! She took the time out her day to take me through each stop of my route and showed me multiple times to make sure I understood. She even asked for my preferences in travel and showed me multiple routes and told me the pros and cons of each route. Without her help today, it would have taken me an extra 30 minutes to get to my destination. Thanks Venessa!
Work Location: ERMC

 

Date: 1/14/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I approached this nice lady 3:40 to help me with ETS and she was very helpful, she contacted them for me and got my ride to JFK confirmed for 4:30, I appreciate her going out of her way to help.
Work Location: Ermc

 

Date: 1/13/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was so nice and enthusiastic in trying to help me get to my terminal.
Work Location: ERMC

 

Date: 1/13/22
Employee: Khawja Nadim
Airport: LaGuardia Airport
Experience: employee was very helpful, great customer service
Work Location: ABM Parking Services

 

Date: 1/13/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie Reyes was exceptionally helpful and friendly when explaining our transportation options to get from the airport to Midtown Manhattan. It was delightful to have someone who was so helpful and friendly as our first contact in New York City. She is a great asset to her company and to fellow travelers.
Work Location: ERMC Aces

 

Date: 1/13/22
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: Thank you so much for going above and beyond for us!
Work Location: ERMC

 

Date: 1/13/22
Employee: Michael Carey
Airport: JFK International Airport
Experience: Mr. Carey was very patient and calm with all the passengers, he most likely had to repeat himself hundreds of times. But always had a good disposition, and was very professional.
Work Location: ERMC

 

Date: 1/12/22
Employee: Anastacia Clementson
Airport: LaGuardia Airport
Experience: This lady is an angel, so caring & helpful. (not sure I have spelt her name correctly this is her Badge no. 8787122) She went above and beyond to help me when I found myself unexpectedly at Laguardia airport on Monday evening following a cancelled flight & needed to get to JKF to get my flight to London. I had an airline voucher for a taxi to JFK, she called the car company for me & directed me to where to wait, she came by to see if I was ok & still waiting for the car she called again & waited with me until the car actually did arrive a lot later than expected at which point I was panicking I would not make it to JFK to check in for my London flight. Please thank her from me, she really is a wonderful person who deserves praise for her wonderful customer sevice, she is one in a million. Thank you
Work Location: ERMC

 

Date: 2/12/22
Employee: Jesusita Melo
Airport: JFK International Airport
Experience: Señora muy amable y servicial. Nos ayudó a contactar con el hotel y llamó con su propio teléfono. Recomendada Very kind and helpful lady. Helped us contact with the hotel and called with his own phone. recommended
Work Location: ERMC

 

Date: 1/11/22
Employee: Darnell Jean
Airport: LaGuardia Airport
Experience: my car battery was dead, i wad very upset and Mr. Jean assured me that everything was going to be alright. Sure enough he helped with the jump start and i wad able to leave employee parking lot.
Work Location: ABM Parking Services

 

Date: 1/11/22
Employee: Rema Hower
Airport: LaGuardia Airport
Experience: Often Twitter is full of complaints. I want to share the opposite. Yesterday, I received amazing customer service from a @TerminalBLGA employee of @PANYNJ Ms. Hower helped me for over an hour to find my lost purse. #GreatCustSerivcesExists
Work Location: ABM Guest Experience

 

Date: 1/11/22
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Katerini went truly above and beyond. We were just hit with the fact that our housing cancelled on us and so we were trying to get to a general vicinity in the city, instead of an exact address while we sorted it out. We were totally bewildered and she took us under her wing, helped us purchase a metro card, directed us to the next several steps of our journey (even going so far as to pull them up on her phone and have us take a picture so we wouldn't get lost), and then making sure we got on the right bus. She was truly invaluable, gave willingly of her time and knowledge, and makes me want to travel through the area again, just because of how comfortable she made us feel. She's exceptional.
Work Location: ERMC aviation

 

Date: 1/10/22
Employee: Carmeta Gordon
Airport: LaGuardia Airport
Experience: Carmeta was very helpful and walked us through using our handicap discount
Work Location: ABM Parking Services

 

Date: 1/10/22
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Hello, I recently road in your shuttle service and had an excellent experience with Luis Rueda (company ABM) at LaGuardia airport. I just wanted to write a message since he was probably the most helpful bus driver I have ever had in all my years of growing up in New York. Best, Ilan Cerna-Turoff
Work Location: ABM Shuttle

 

Date: 1/10/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: provided me with excellent customer support very much appreciated. A very warm hearted person.
Work Location: ERMC

 

Date: 1/10/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: stayed to help me with my ride and made sure I was ok
Work Location: ERMC

 

Date: 1/10/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Ms. Syeda helped me a lot in navigating my way to Metropark, NJ. I was traveling from La Guardia to Metropark, NJ but had no idea about the fasted route. Most of the time I travel in my car and have very little experience related to NYC public transportation. Having google Maps on had also didn't help really. Ms. Syeda gave me the exact and fastest route to reach Penn station from where I could connect with MTA. She asked me to take blue bus Q70 from Terminal C and get off at 72nd Street and take the E train to Penn Station. I was connected efficiently without any hassles and reached my destination on time. She also helped me get my metro pass as I was not much familiar with the machine. She was highly professional, diligent to the details, and caring and affectionate to me as well as another passenger as well who was having a hard time navigating their way out. Many thanks to Ms. Syeda and I nominate her out of my honesty and warm heart.
Work Location: ERMC

 

Date: 1/9/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I had to go to JFK airport to catch my next flight. She helped me to figure out my ground transportation. She was friendly and very helpful. Thank you so much.
Work Location: ERMC

 

Date: 1/9/22
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: I just found the card she gave me so sending a delayed thank you. I very much appreciate this wonderful lady sensing help we didn't even know we needed. She saw we were traveling with a handicapped person in the group and she helped guide us through the terminal... and to the correct terminal for our flight. Good luck with all the construction and thanks for being proactive and making sure patrons are where they need to be! Keep up the great customer attention!
Work Location: ERHC

 

Date: 1/9/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Helped my friend and I with metro cards and gave us right directions for getting to the city. We did as she suggested and had no problems getting there.
Work Location: ERMC

 

Date: 1/9/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I was having trouble finding my driver who had ended upstairs waiting for me in departures. She helped us unite and continue on my journey.
Work Location: ERMC

 

Date: 1/9/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: This wonderful person approached me as I exited the elevator and asked if I needed help, which I did I was to get a ride on the shuttle to Danbury CT. There was some confusion with the time where I would have to wait at least 5 1/2 hrs. She found Go Connecticut that would drop me off close to my town and I would be able to get a ride immediately. I really appreciate her going out of her way to help me. Thanks Ms. Alghazali you were a great help.
Work Location: ERMC

 

Date: 1/9/22
Employee: Lorainne Smith
Airport: JFK International Airport
Experience: I wanted to give Lorraine Smith at the Welcome Center a huge shout out because she was a ray of sunshine in this frustrating airport. She was very helpful, communicative, and compassionate when guiding me to where I needed to go for my transfer. I had to wait for about an hour and a half for my transfer to EWR, and I got to see first hand, her work with MANY different visitors with MANY different questions and issues. She treated people with respect, dignity, and compassion. This is what is needed from many more people in this world. I am glad I met her.
Work Location: ERMC

 

Date: 1/9/22
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: I would like to thank Virginia Moreno for the lovely customer service on that day . As I was about loose my passport & other documents in JFK but she came like an angle and handed me my stuff which was a life saver . So I would like to heartily thank her for the help she provided me .
Work Location: ERMC

 

Date: 1/8/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Ms Sharif was very friendly. She approached us as we obviously looked lost, and were about to exit the terminal in search of a taxi on an exceptionally chilly day. My mother was gingerly using a Walker, and Ms Sharif recommended we stay in the terminal longer to a later doorway, to minimize outdoor time. We were so appreciative, as she walked slowly, at my moms pace, not making her feel rushed. Once we got outside we realized staying inside for longer also allowed my mom to walk for longer on a smoother surface than the outdoor concrete. It may have seemed like a small thing, but made a big difference in our trip! More employees should be outgoing like Ms Sharif.
Work Location: ERMC

 

Date: 1/8/22
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: I would like to sincerely thanks to Berta Malasquez, she's very professional kind generous helpful woman.Im asking for help and she approach me very well. At that time im looking for my agent to pick me up. While im waiting in the welcome center she notice me that im looking for someone who can help me to contact my agent. She told me to call the agent but i dont have any load to my phone she offer her mobile phone to call my agent but nothing answer. She told me to take a taxi going to hotel but i dont have any money because my ATM card eaten by the ATM machine at the airport.my stomach was empty whole day and i felt very cold. She bought me chaitea. Thank you Berta and i dont know how to pay you. I hope this comment will reach you.
Work Location: ERMC

 

Date: 1/8/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Very friendly and helpful I ed a lot especially on such a terrible snow day.
Work Location: Ermc

 

Date: 1/8/22
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: Ms. Welch helped me to finding correct bus to take for my transportation and very kind to take me to the location. She was so kind and helpful.
Work Location: Ermc

 

Date: 1/8/22
Employee: Bigue Ndao
Airport: LaGuardia Airport
Experience: Bigue came over to help us as we were trying to figure out whether to take a cab or public transport to our hotel. She went above and beyond with advice regarding the subway, buses, cost and convenience. She provided us with a subway map and gave simple and clear instructions on what to do and where to go. She was polite and friendly, and is an asset to your company.
Work Location: ERMC

 

Date: 1/8/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Fairly kind and mindful of passengers and their needs. Was most helpful when we requested assistance.
Work Location: ERMC

 

Date: 1/8/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Nice lady that seemed happy to help passengers, she was very friendly, gave good information. We appreciate her working to help us today.
Work Location: ERMC

 

Date: 1/8/22
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant took the time and trouble to talk me through the various MTA options to get my destination in Manhattan, assisting with the Metro Card purchase and explaining the various legs of the journey. He was friendly and courteous and helpful. Thanks!
Work Location: ERMC Aviation

 

Date: 1/7/22
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Rosemarie was such a pleasure to run into as I was coming out of Terminal D with a bunch of questions in my head. It was one of my first trips back to NY after moving to FL to quarantine, and her being at the exit was like finding a long-lost aunt who was so glad to see you after your journey. She answered many questions that made my trip way smoother (it could have been more challenging because LGA was a bit different with much construction completed since Covid started), and was professional, delighted to help and knowledgeable all at the same time. She didn't say it exactly, but if sure felt like a "welcome back, hun" from Rosemarie that day. Thanks Rosemarie! I hope your employers value you as much as we customers/travelers do!!!
Work Location: ERMC Aces

 

Date: 1/7/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: I am extremely grateful and satisfied with Ms. Hunter willingness to educate me and assist me on how to get from one terminal to another. The best thoughtful information Ms. Hunter provided was how to use mass transit (bus and train) to get from LGA AIRPORT to Manhattan NYC. Me. Hunter showed me how to use google maps to choose the appropriate form of transportation. Then she showed me how to interpret the information. Ms. Hunter also explain how to go about paying either by using in my case I have an IPhone wallet Pay or using a credit card in the event you don’t have cash. She explain how the transfer between buses or train system function. After the thorough explanation I felt confident enough to travel alone. My ride with mass transit in NYC went smooth as Ms. Hunter explained it. Thank you Darlene Hunter !! Exceptional customer service. Melissa
Work Location: ERMC

 

Date: 1/6/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: She was very helpful in a crowded station late at night with limited trains running. Thank you!
Work Location: ERMC

 

Date: 1/6/22
Employee: Irowa Iyamu-Whitehurst
Airport: Newark Liberty International Airport
Experience: I want to truly thank Irowa for helping me out tonight. I lost my something very very important at terminal C and when I asked her how long it was going to take to get back she told me 10-15 mins I got very upset and was nervous and she came to make and verified what I lost. I told her and she said that it was indeed at terminal C on the bench. Tears of joy came to me and she told me I can go pick it up. She saw I was upset and just wanted to help out and she ended up doing more than that !
Work Location: ERMC

 

Date: 1/6/22
Employee: Jose Torres
Airport: Newark Liberty International Airport
Experience: I was sitting on the bench and had a good conversation with Jose about a mutual friend. It seems as though something very important got stuck to the bench without my knowledge. I left without realizing that the item was still there, a passenger then came and gave my item to Jose and he immediately alerted others if I was still in the area. He got in contact with another co-worker and he held on to my item until I personally went and retrieved it from him. They both helped me out a huge deal!! I can’t thank them enough!!!
Work Location: ERMC

 

Date: 1/6/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She provided excellent service. She truly cared about assisting me. Great employee!
Work Location: Ermc

 

Date: 1/6/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Ms. Alghazali very kindly offered to help wheel two large suitcases from the curb to the check-in counter—a significant distance because of the construction at Terminal D. It was a cold, wet day, I was traveling with my wife and two very small children, and we had ten bags between us, so we were very grateful for her assistance.
Work Location: ERMC

 

Date: 1/6/22
Employee: Larry Zeluck
Airport: Newark Liberty International Airport
Experience: Mr. Lawrence Zeluck was a tremendous help to our large family trying to figure out airport transfers after cancelled flights and a Plan B itinerary. THANKS SO MUCH!!!
Work Location: Travelers Aid

 

Date: 1/6/22
Employee: Katerini Platellas
Airport: Laguardia Airport
Experience: Katerini Plattellas it's this type of people that when a person approaches her don't think "more one problem" but instead " I am glad I can help this person with a problem". She saved me in a problematic situation! Thankk you!
Work Location: ERMC

 

Date: 1/5/22
Employee: Jane Mrosko
Airport: JFK International Airport
Experience: Buenas tardes, el día de ayer tuve un serio problema con LATAM, en ese momento se me hacía urgente poder llamar al callcenter. Sin tener teléfono para ello. Escribo esto para dar las gracias a las 2 señoras del módulo de ayuda del cuarto piso, frente a LATAM, fueron muy amables y me ayudaron cuanto podían. Prestándome una de ellas su teléfono y dejándome hablar por aproximadamente 3 horas. De todo corazón le doy las gracias por este medio, ya que hoy al pasar no la vi para agradecer nuevamente su gesto. Saludos cordiales. Roberto Villarroel Godoy Good afternoon, yesterday I had a serious problem with LATAM, at that time it seemed urgent. be able to call the call center. Without having a phone for it. I write this to thank the 2 ladies from the help desk on the fourth floor, in front of LATAM, were very kind and helped me how much they could One of them lending me her phone and letting me talk for about 3 hours. With all my heart I thank you for this, since today whe
Work Location: Travelers Aid

 

Date: 1/5/22
Employee: Patti Englert
Airport: JFK International Airport
Experience: Good afternoon, yesterday I had a serious problem with LATAM, at that time it seemed urgent. be able to call the call center. Without having a phone for it. I write this to thank the 2 ladies from the help desk on the fourth floor, in front of LATAM, were very kind and helped me how much they could One of them lending me her phone and letting me talk for about 3 hours. With all my heart I thank you for this, since today when I passed by I did not see Thank you again for your gesture. Kind regards. Robert Villarroel Godoy
Work Location: Travelers Aid

 

Date: 1/5/22
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Iesha was very helpful to everyone who didn't where they were going. The train itself was a little slow/delayed... but we made it!
Work Location: ERMC

 

Date: 1/4/22
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: I want to thank Virginia for assisting me today, I was waiting on a long line at the jetblue terminal waiting to rebook my flight, I had my 2 years old son with me and he was a little bit tired so he started acting up, he didn't want to wait on the line, Virginia came and talked to me and then she spoke to the jetblue agent and they allowed me to wait in the jetblue office with my son until my turn to rebook came up. Thanks again to Virginia for all her assistance.
Work Location: ERMC

 

Date: 1/4/22
Employee: Michael Carey
Airport: JFK International Airport
Experience: Michael Carey was trying to protect arriving passengers from the men who kept coming into the terminal offering rides. There was a sign to warn people that this activity is illegal and they will be "ripped off" if they accept such a ride, but many people do not read the sign. Mr. Carey walked over to some passengers who had just arrived who were talking to one of these men and pointed out the sign. The man started following Mr. Carey around harassing him, but Mr. Carey just kept his cool doing his job. There should be more employees like Michael Carey in the terminal to prevent illegal activities. Mr. Carey was the only one there that evening and the terminal was very busy. Mr. Carey is doing an excellent job.
Work Location: ERMC

 

Date: 1/4/22
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Filemon was very helpful I'm guiding us how to get to our hotel using public transit and helping us feel comfortable after a long flight and being very tired. Thank you Filemon
Work Location: ERMC Aviation

 

Date: 1/4/22
Employee: Steven Koffa
Airport: Newark Liberty International Airport
Experience: I met Steven at the customer service desk at baggage claim in Newark's Terminal B. He listened as I explained that an airline had lost my bag, but that I was told the bag as "at ticketing". However, the airline that lost my bag no longer had any employees at the airport. Steven thought of a number of options to help me find my bag, and then waited with me as we worked through these options. He must have waited with me for 30 minutes. He acted not merely as a customer service agent, but more as my advocate as he spoke with various airport employees. Only because of Steven was I able to find the person who knew where my bag was being held. Steven exemplified patience, perseverance, creative thinking, and service. I am tremendously grateful for his help and I will never forget it.
Work Location: ERMC

 

Date: 1/3/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Helped me with my luggage inorder to get to the taxi lane. Excellent customer service.
Work Location: ERMC

 

Date: 1/3/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Young lady has a remarkable personality and her love for people is an added bonus.
Work Location: ERMC

 

Date: 1/3/22
Employee: Sophia Siddiqui
Airport: LaGuardia Airport
Experience: Good morning , I would like to commend Sophia S company ERMC at Terminal B for truly exemplary service . She was kind enough to help my elderly mother with her heavy luggage and escort her directly to the car service after arrival . We are so grateful for people like her who serve with such kindness and friendliness, particularly at this time of year . Thank you so much to Sophia S and your company for all you do. Happy New Year. Sandhya K Balaram , MD
Work Location: ERMC

 

Date: 1/3/22
Employee: Steven Koffa
Airport: Newark Liberty International Airport
Experience: Your employee at EWR Steven Koffa, was extremely helpful to me. I do appreciate it…. Thank you very much…
Work Location: ErMC

 

Date: 1/3/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Hi, I would like to give a brief acknowledgement about an employee of We Soar Higher. Her name is Darlene Hunter, and the company was listed as ERMC on the card that she gave me. Ms. Hunter was working as a traveler's assistant at Laguardia Airport, when I arrived on a Delta Airlines flight from Fort Lauderdale, in the middle of the afternoon on September 13, 2021. I was a bit confused about how to exit the terminal and make my way to public ground transportation, and she was very helpful. She put me completely at ease and knew exactly what bus I needed to take, when I told her where I had to go in Brooklyn. Besides that, she graciously informed me about the exact location of where the bus stopped and picked up passengers, as well as the best way to get to the bus stop -- and then, even what subway train options I would have, once I was on the bus. I really couldn't have asked for more, in terms of welcoming, caring treatment!
Work Location: ERMC

 

Date: 1/3/22
Employee: Patti Englert
Airport: Newark Liberty International Airport
Experience: Dear Newark Liberty Customer Experience Team: I would like to very sincerely thank Patti and Travelers Aid @ Newark International Airport for recently going beyond the call of duty during this very busy holiday travel season! Our tired college freshmen daughter was connecting in Terminal A in EWR from just finishing exams at college in Montreal, Quebec to return home here in Richmond, Virginia (RIC). When she boarded her plane to RIC she quickly realized she had left behind her duty free gift bag full of Christmas presents— mostly Canadian maple treats!— where she was sitting at the gate. I received her panicked text so I quickly called your Traveler’s Aid phone line and Patti answered the phone. She was extremely kind and understanding, swiftly ran to retrieve our daughter’s gift bag, and the Canadian maple gifts now sit safely under our Christmas tree here in Virginia!
Work Location: Travelers Aid

 

Date: 1/3/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: What impressed me most about Miss Alghazali is she shows empathy when assisting me after arriving here for first time
Work Location: ERMC

 

Date: 1/3/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I felt welcome by Ms Alghazali I felt she went out of her way to help me something I wasn't used to at NY airports. Keep up the good work.
Work Location: ERMC

 

Date: 1/3/22
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: I'm acknowledging Ms. Katerini Platellas and her supervisor Sharice Lavrentis as they really really saved me big time! On my way to exit the airport, I had briefly spoken to them to ask a question about the taxi wait time. Subsequent to that I walked over to the ride share area where I then realized I lost my wallet. I ran back to the area I last knew I had it and there was Ms. Platellas holding my wallet for safe keeping. She told me I dropped it and they both ran around looking for me. My wallet had everything in it and had it not been found, I would've lost out on important events I had happening the next day that I could not re-create. They saved me big time so this acknowledgement is major!!
Work Location: ERMC

 

Date: 1/3/22
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene, truly was very helpful in the midst of her just getting off of work. My boyfriend and I just landed into NYC and we was totally confused on how to catch the bus to the subway in order to get to our destination. NYC is busy and confusing when you don't use a rental car or expensive cab fares. The best customer service I received in 2021. Thanks Darlene for going above and beyond and being extraordinary.
Work Location: ERMC

 

Date: 1/3/22
Employee: Luis E. Pinto
Airport: LaGuardia Airport
Experience: Mr. Pinto was the first person I came in contact with as I got off my plane and began looking for ground transport. He went out of his way to be friendly, helpful, and kind, and escorted me to my destination, gave me great information, and helped me buy my bus ticket. That was the beginning of my fabulous trip to NYC and it set the tone for me to fall in love with New York!! Thank you for doing such a great job and being such a great welcoming ambassador for your city, Mr. Pinto! It did not go unnoticed and is greatly appreciated! You made a difference!!
Work Location: ERMC

 

Date: 1/2/22
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Very friendly and useful
Work Location: ABM

 

Date: 1/2/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Friendly and polite , she's real cool to talk to.made waiting for my ride nice.
Work Location: Ermc

 

Date: 1/2/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Very kind and helpful. Informed
Work Location: Ermc

 

Date: 1/2/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Quiet a ki d and wonderful individual, provided my husband and I with useful info on where to get covid testing for our son without having to wait about 5 hours at the airport. She was a true example of what an exceptional customer service representative is.
Work Location: ERMC

 

Date: 1/2/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: My flight to Syracuse was canceled which pissed me off, those wonderful lady helped me book a car which allowed me to head home, She saved the day.
Work Location: Ermc

 

Date: 1/2/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: My family and I want to let everyone know we appreciate all her efforts ensuring our comfort and safety while my husband had went to pick up our car from parking lot.
Work Location: ERMC

 

Date: 1/2/22
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: I was stuck in the airport, due to the transportation I organized being absent. I was extremely nervous and my child was very cranky and crying. Upon arrival into JFK, Tagwantie greeted me and my son. She explained that in a big city like this, its very easy to get scammed and explained where i could go to get a taxi. She gave a warm welcoming smile to my son and tried to distract him from my frustrations by making small talk. I am very grateful we were met with such tentative customer service at JFK. I appreciate Tagwanties help.
Work Location: ERMC

 

Date: 1/1/22
Employee: Glenda Bruton
Airport: LaGuardia Airport
Experience: Many thanks to Glenda at the Terminal B taxi stand. I left my phone in the taxi that dropped me off at the airport. I circled back to the dispatch booth downstairs for help. Glenda was very generous with her time in helping me find it.
Work Location: ABM Taxi

 

Date: 1/1/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Ms. Alghazali was very impressive with the way she handles a lot of passengers and their concerns, after helping me and other passengers I observed her assisting a blind man get to the checkout counter. Very compassionate.
Work Location: ERMC

 

Date: 1/1/22
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Kept us entertained till our ride came - nice lady - friendly!
Work Location: ERMC

 

Date: 1/1/22
Employee: Floris Hugh
Airport: JFK International Airport
Experience: I came from my vacation with my wife and baby and we had left our car in the long term parking in JFK only to find that the car battery is dead. By the time I called the insurance to send us someone Floris was driving around and he stopped for us right away, went and got a jumper cable and helped us to turn the car on. He even called someone else to come and help us and both of them stood with me in the rain for almost hour. I really appreciate what they did and I hope that they get the recognition they deserve for being very helpful.
Work Location: Airtrain JFK

 

Date: 1/1/22
Employee: Michaud Rayanthony
Airport: JFK International Airport
Experience: I came from my vacation with my wife and baby and we had left our car in the long term parking in JFK only to find that the car battery is dead. By the time I called the insurance to send us someone another employee was driving around and he stopped for us right away, went and got a jumper cable and helped us to turn the car on. He even called Michaud to come and help us because he had bigger truck and both of them stood with me in the rain for almost hour. I really appreciate what they did and I hope that they get the recognition they deserve for being very helpful.
Work Location: Airtrain JFK

 

Date: 12/31/21
Employee: Filemón Domingo
Airport: LaGuardia Airport
Experience: Excellent service. Filemon always show an attitude on helping me and my wife when we arrive to LGA. People like Filemon make the difference.
Work Location: ERMC Aviation

 

Date: 12/31/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Helped so much with giving helpful directions. Very appreciated.
Work Location: Ermc

 

Date: 12/31/21
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Great customer service I appreciate her time and knowledge with great energy
Work Location: ERMC

 

Date: 12/31/21
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: This is my first time visiting NYC and it's hard to find the bus due to the construction at LGA everywhere. Syeda was very helpful and kind to offer help at the entrance and guided me to the bus station. I really appreciate her work!
Work Location: ERMC

 

Date: 12/31/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Ms.A helped me to find the best method that was going to save me money getting to the city.
Work Location: ERMC

 

Date: 12/31/21
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: She was so patient and proactive with all of the guests at a busy train station. I really appreciated how she looked out for older people with a lot of luggage. Thank you, Iesha!
Work Location: ERMC

 

Date: 12/31/21
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Excellent service
Work Location: ERMC

 

Date: 12/30/21
Employee: Anwar Muhammad
Airport: LaGuardia Airport
Experience: Mr Anwar badge # 038 embodies the true New York spirit. This was my second time in New York with my kids I was a little confused about the most cost efficient way to get around New York. Mr Anwar was beyond helpful spent the time explaining the subway system gave me step by step directions to Manhattan. Showed me how to get the metro pass and how I can use it the most effective way possible. This was my first interaction in NY and it really set our trip on the right tract. Mr Anwar also suggested an amazing place to eat and it did not disappoint. Such a great service for travelers. Thank you again!
Work Location: ERMC A-LLC

 

Date: 12/30/21
Employee: Stafford Woods
Airport: Newark Liberty International Airport
Experience: I hope I’m remembering his name correctly! Stafford W was so gracious and pleasant; he gave me clear instructions during a time I was stressed. Thank you for being exactly what I needed!
Work Location: ERMC

 

Date: 12/30/21
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: I was sitting on the floor waiting for another passenger in Delta baggage claim when Rosemarie asked me if I’d like a chair. I’m not a fan of sitting on the floor, so I said YES, absolutely. She found me a folding chair and got me set up next to some outlets so I could charge my phone. I was very appreciative of her kindness. Thank you, Rosemarie!
Work Location: ERMC

 

Date: 12/30/21
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda went above and beyond to help us plan out transportation. Thank you so much!
Work Location: ERMC

 

Date: 12/30/21
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Sydea was so nice and friendly when she saw my family struggling to find which way to go to get an Uber. We really appreciated her friendliness, reassurance, and guidance.
Work Location: ERMC

 

Date: 12/30/21
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: I was having a really rough day with delays and missing 2 flights. I was exhausted by the time I got to the Airtrain where I met Iesha. She was very friendly and informative. She added a little bit of very much appreciated comfort to my day. Thank You Iesha.
Work Location: ERMC

 

Date: 12/29/21
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: I forget by carry on bag @ luggage claim area This guy was was polite & assist me find out my lost baggage I really appreciate him was with me to coordinate with people at different level spoke to police officer who handed over my bag to airline 5* ratings to hero BASANT
Work Location: ERMC

 

Date: 12/29/21
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: She was very attentive to my wife's needs. My wife has a hard time getting around, she uses a Cain. Hilda made sure that we had a wheelchair for her to get around better. She was super. Best part of my trip
Work Location: ERMC

 

Date: 12/29/21
Employee: Charles Offinger
Airport: LaGuardia Airport
Experience: I LOST MY PHONE IN THE LADIES RESTROOM, WAS DEVISTATING TRYING TO FIND IT. I COULDN'T GO BACK UPSTAIRS FROM BAGGEGE CLAIM. CHARLES AND HIS TWO COWORKERS WERE BRILIANT TO TAKE ACTIONS AND FOUND MY CELL PHONE. VERY POLITE AND PATIENT, NEEDLESS TO SAY VERY KIND! THANK YOU VERY MUCH!
Work Location: ERMC

 

Date: 12/29/21
Employee: TASHI SHERRPA
Airport: LaGuardia Airport
Experience: I LOST MY CELL PHONE AND WAS REALLY DEVISTATING. TASHI TOOK TIME AND PATENTLY LOOKED FOR IT. FOUND IT! THANK YOU SO MUCH!
Work Location: ERMC

 

Date: 12/29/21
Employee: SAMEE CHOWDERY
Airport: LaGuardia Airport
Experience: HE WAS VERY FRIENDLY, KIND, PATIENT AND HELPED ME TO FIND MY LOST CELL PHONE AT THE GATE. THANK YOU!
Work Location: ERMC

 

Date: 12/28/21
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Great and friendly person, amazing customer service and very helpful with getting me where I need to go. Overall start employee
Work Location: ERMC

 

Date: 12/27/21
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Luis was really helpful by not only taking me to the terminal but providing guidance and advice about my current situation. He listened to me and helped me in the best of his capacity
Work Location: ABM

 

Date: 12/27/21
Employee: Geraldine Davis
Airport: Newark Liberty International Airport
Experience: Geraldine was courteous, professional and friendly. She greeted us with a smile and helped to get us on our way quickly.
Work Location: ABM Parking

 

Date: 12/27/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: She and her supervisor worked hard on getting my parents and I the right information for covid testing so we could travel to Canada
Work Location: ERMC

 

Date: 12/27/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Helped get me to the Uber pick up , she was friendly and very nice to assist in this cold
Work Location: ERMC

 

Date: 12/27/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Very kind lady she gives much information for me and many others.
Work Location: ERMC

 

Date: 12/27/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: This woman helped me get to the uber waiting for me downstairs, good mannered lady.
Work Location: ERMC

 

Date: 12/27/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I just missed the bus to terminal C, she was nice enough to walk with me there from terminal D at 6pm.
Work Location: Ermc

 

Date: 12/27/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I was picking up my mother from the airport. She had wheelchair service bc she's in her 80s now and has trouble walking due to arthritis. Ms Alghazali helped my mom give me directions to the proper terminal over the phone, and when I arrived she came.bqck.o er to assist us outside to the car. She stated she wasn't allowed to push the wheelchair unfortunately,BUT she did help wheel moms luggage out and helped put it in the car for me, which I greatly appreciated as driving around the terminals with the new changes had me frazzled. She was very helpful and respectful and made those few moments much easier to manage.
Work Location: ERMC

 

Date: 12/27/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Ms. Alghazali went out of her way to direct us to a shorter route to Ticketing in Terminal C which was extremely helpful as my mother in law has difficulty walking.
Work Location: Ermc

 

Date: 12/26/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: This lady was helpful getting me a ride with ETS going to JFK. Called several times to ensure my ride.
Work Location: ERMC

 

Date: 12/26/21
Employee: Jesuita Melo
Airport: JFK International Airport
Experience: La señorita Jesusita nos ayudó muy amablemente en tomar nuestro transporte a un muy buen precio para llegar del aeropuerto al hotel en que nos hospedabamos, excelente servicio, muy cordial en tratar a las personas, hasta nos ofreció en que el transfer llamara a su celular cuando llegara a buscarnos a el aeropuerto, muy agradecidos por su excelente servicio, muchas gracias. Miss Jesusita helped us very kindly in taking our transportation to a very good price to get from airport to the hotel where we we were staying, excellent service, very cordial in treating people, even offered us the transfer to call his cell phone when he came to pick us up airport, very grateful for your excellent service, thank you very much.
Work Location: ERMC

 

Date: 12/26/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Helped me find my lyft driver, friendly, nice.
Work Location: ERMC

 

Date: 12/26/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thanks for the quick help. I’m happy to pay it forward!
Work Location: Ermc

 

Date: 12/26/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Alghazali was one of the most charming people I've met at the airport.
Work Location: ermc

 

Date: 12/26/21
Employee: Giovanny Gonzalez
Airport: JFK International Airport
Experience: It was a nice experience, Giovanni was so respectful and helpful with us
Work Location: Alstom

 

Date: 12/26/21
Employee: Giovanny González
Airport: JFK International Airport
Experience: Giovanny helped me and my family to locate our hotel transport. He was so glad with us.
Work Location: Alstom

 

Date: 12/25/2021
Employee: Christine Morris
Airport: LaGuardia Airport
Experience: Christine Morris was very helpful in helping us navigate the mass transit system in New York.
Work Location: ERMC

 

Date: 12/25/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I commend Ms.Alghazali and her colleagues for working Christmas so they could help us passengers. She was very helpful.
Work Location: ERMC

 

Date: 12/25/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Thank you Miss Alghazali for all your help especially on this cold day.
Work Location: ERMC

 

Date: 12/25/21
Employee: Janie Westfield
Airport: JFK International Airport
Experience: As I boarded off the AirTrain, I realized I’d left my bag — with documents and electronic devices — in one of the cars. It was a stressful experience, but then I met Janie. She took great care to make sure I find my belongings, instructed me on what to do, and stayed with me until she made sure an agent was on the way. Not only did she help me, Janie also checked in to make sure I was able to locate the bag. I am now able to continue my travels. Today could have gone terribly wrong if Janie did not go above and beyond to help me, for which I’m very thankful!
Work Location: ERMC Aviation

 

Date: 12/25/21
Employee: Nuby Babu
Airport: Newark Liberty International Airport
Experience: Great customer service! The man I spoke with was very helpful in answering questions as well as helping in finding the best meal for my husband and I. we were having a bad day due to flight cancellation from last night Sao Paulo but the service he provided and treated us so exceptional. One of the best Christmas day we had. Thank you For all the support
Work Location: Park Restaurant

 

Date: 12/24/21
Employee: Bou Fouss
Airport: LaGuardia Airport
Experience: We had just flown into LGA and did not how to get from the airport into Manhattan. We were told to take the Air Train to a site to catch the LIRR. The problem was the hotel who told us this thought we were at JFK! We had matinee theater tickets and needed to get to the hotel quickly to change and get there. I Bou Fouss was very very helpful in explaining that there is no Air Train yet at LGA ug it is simple to take a bus to Rosevelt Station and then which subway to get close to our hotel. Plus she took the time to explain the subway ticket system and that we have to validate the card and keep the ticket before getting on the bus. We would have never known that. She was very helpful, and patient in explaining what and where we had to go to make our trip successful. What a great service in the greatest city on earth!!
Work Location: ERMC

 

Date: 12/24/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Friendly, helpful and full of information. Gave good advice for affordable modes of transportation.
Work Location: Ermc

 

Date: 12/24/21
Employee: Cecilia Morales
Airport: Newark Liberty International Airport
Experience: This young TSA agent saved the life of an infant that was not breathing during a busy holiday rush through the airport’s security. Her empathy is truly admirable.
Work Location: TSA

 

Date: 12/24/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: This lady was helpful with getting us a number for a reliable car service, she also provided me with a coupon.
Work Location: ERMC

 

Date: 12/24/21
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: We left our bag on the bus which picked us up from Parking 6 and Bertha helped us retrieve it. She was exceedingly friendly and went above and beyond to help us. She stayed with us from beginning to end which we GREATLY APPRECIATE especially since it was only our second time at Newark Airport. Thank you Bertha, if everyone was as kind, caring, and supportive as you, the world would be a much better place!!!
Work Location: ERMC

 

Date: 12/24/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Ms. Alghazaali was very helpful when I solicited her help in finding the Express bus route back to Manhattan. She was very eager to help and even walked us out to the pick up area. She made a stressful situation much calmer. Thanks again for your help.
Work Location: ERMC

 

Date: 12/24/21
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Staff greeted me. Proactively tried to assist me to get to where I wanted to. Very helpful and friendly.
Work Location: ERMC

 

Date: 12/23/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: This sister was full of information useful for my travel, she was cordial and pleasant.
Work Location: ERMC

 

Date: 12/23/21
Employee: Andrea Toth
Airport: Newark Liberty International Airport
Experience: My fiancée and I travel frequently by air globally and often fly from/to Newark. We rarely use the Airtrain between terminals but it was necessary on our late evening arrival to Terminal A. The airport representative, Andrea, was one of the most helpful, informative and customer-centered people I have witnessed in over 50 years of air travel. She announced train arrivals and departures in a very clear manner and made sure EVERYONE knew the details for people’s eventual correct destinations- especially the train for the rental lot versus inter-terminal. I have seen many travel assistance airport personnel just sit on their hands and not do their jobs, but it was incredible that she was willing to do at 11pm at night and willingly and pleasantly. It restores my faith that every and any job is worth doing well and she embodies that spirit.
Work Location: ERMC

 

Date: 12/23/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I had several bags,she stopped traffic and helped me to come across for a taxi. That was well appreciated. But it was really cold I commend her for being so brave to bare the cold.
Work Location: ERMC

 

Date: 12/23/21
Employee: Danielle Zavala
Airport: Newark Liberty International Airport
Experience: I had left my laptop on a plane and was unable to contact anyone from the airline. Danielle was kind enough to check twice at the TAP Portugal help desk to see if my item was with them. Luckily, it was. She informed right away and gave me their number. Superb service!
Work Location: Travelers Aid

 

Date: 12/22/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: She was extremely helpful. This was my first visit to NY, and I was so appreciative of her clear and polite instructions pointing me to the best route to take to get downtown.
Work Location: ERMC

 

Date: 12/22/21
Employee: Steven Koffa
Airport: Newark Liberty International Airport
Experience: To Whom It May Concern: We received above and beyond, soaringly good customer service from Steven Koffa at Newark International Aiport in Terminal B last week on Wednesday December 15th. My husband and I returned home from Atlanta with our luggage locked and the keys to open them lost. The TSA agents in Atlanta had popped open the locks when I explained this so they could rummage around in our bags, but then relocked them!!! We tried to get assistance from TSA when we arrived at EWR, but were told that for security reasons, they couldn't open our bags unless it was to search them. We were desperate to get them open before leaving the airport when we asked Steven for help. While he went looking for a maintenance worker who could help us, someone came along who was able to clip the locks. We so appreciated Steven's efforts that we waited for him to return to thank him rather than just walking off.
Work Location: ERMC

 

Date: 12/22/21
Employee: Maria Moris
Airport: JFK International Airport
Experience: Maria was very helpful and generous to relay any message to the kind gentleman that assisted me during my visit to JFk Airport. Thank you.
Work Location: Emirates Lounge

 

Date: 12/22/21
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Bassant saw us looking confused about where to go to pick up our rental car. He came up to us and directed us exactly where to go and which bus to take. He also stood and waited with us until the bus arrived to make sure we got on the right one. He was extremely nice and helpful!
Work Location: ERMC - Aviation

 

Date: 12/21/21
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: Amazing customer service!
Work Location: ABM

 

Date: 12/21/21
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She is a beautiful kind human being. She kindly asked if i needed any help and assisted me with directions and also common knowledge about the local area in visiting. She directed me to my pick up location and showed me the proper area i was looking for my pick up.
Work Location: Ermc

 

Date: 12/21/21
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda sharif was professional and very helpful when asked for help, on top of that she was very knowledgeable about the terminal and where l needed to go.
Work Location: Ermc

 

Date: 12/21/21
Employee: Sharice Lavrentis
Airport: LaGuardia Airport
Experience: I'm acknowledging Ms. Katerini Platellas and her supervisor Sharice Lavrentis as they really really saved me big time! On my way to exit the airport, I had briefly spoken to them to ask a question about the taxi wait time. Subsequent to that I walked over to the ride share area where I then realized I lost my wallet. I ran back to the area I last knew I had it and there was Ms. Platellas holding my wallet for safe keeping. She told me I dropped it and they both ran around looking for me. My wallet had everything in it and had it not been found, I would've lost out on important events I had happening the next day that I could not re-create. They saved me big time so this acknowledgement is major!!
Work Location: ERMC

 

Date: 12/21/21
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Very pleasant lady. She helped me find my family and was very helpful.
Work Location: Ermc

 

Date: 12/21/21
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene was giving exceptional service in providing me with the perfect way to get to Brooklyn. For a first time in NYC meeting such employees like Darleen makes every arrival a lot easier. Great job!
Work Location: ERMC

 

Date: 12/20/21
Employee: Rosita Nillaga
Airport: LaGuardia Airport
Experience: Rosita was exceptionally friendly and helpful in assisting me learn about transition about New York City
Work Location: ERMC

 

Date: 12/20/21
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda Sharif walked us through the process of finding the best ground transportation to get to our hotel including how the payment process worked. She made it all very easy.
Work Location: ERMC

 

Date: 12/20/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Ms. Alghazali was phenomal. She made a massive difference in my experience traveling. She understood the challenges of traveling with small children and made us feel welcome and comforted. She is exactly the type of employee that should be welcoming passengers at the airport, particularly as Terminal D in LGA is challenging. She should be promoted and recognized for going above and beyond in taking care of passengers!! Thanks.
Work Location: ERMC

 

Date: 12/20/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Alahazali was the first person to come up to my friend and I as we figured out how to get out of the airport to our destination. I am so happy I spoke with her she explained not only our route of exiting the airport but also other destinations on our visit. I wrote down everything she said and when we were lost I looked at my notes to confirm our next steps. Thank you Alahazali for starting our trip successfully, we had a great time and truly enjoyed the metro life.
Work Location: ERMC

 

Date: 12/20/21
Employee: Michelle Welch
Airport: LaGuardia Airport
Experience: Employee First and last name: Welch M. She was fantastic at helping us check in and not miss our flight. She gave excellent customer service to me and my husband. She made the experience a pleasant one. She is a keeper so make sure you give her a raise, she deserves it. Thank you.
Work Location: Ermc

 

Date: 12/20/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Miss Alghazali was very helpful with giving me help on best way to get around the city with losing a great deal of money.
Work Location: Ermc

 

Date: 12/20/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Nice lady gave accurate directions, very attentive, nice to have this service before holidays.
Work Location: ERMC

 

Date: 12/20/21
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: Good afternoon, I would like to recognize one of your employees, Iesha Walker with company ERMC. She was very helpful and pleasant during our exchange in terminal C on Thursday night, 12/16/21. I witnessed Ms. Walker go out of her way to assist passengers with getting on the correct trains and answering their questions in a kind, professional manner. I do not normally write these types of letters but during these trying times for everyone, I want to praise Ms. Walker for her exemplary professionalism in dealing with the public. Sincerely, Joan T. Doherty
Work Location: ERMC

 

Date: 12/20/21
Employee: Janie Westfield
Airport: JFK International Airport
Experience: Hello, With my partner, we came from France to spend a vacation in New York City, 2 weeks ago. At JFK arrivals, Terminal 1, we turned to Janie (Janie Westfield) as we were having a problem with the car that was to take us to our hotel. Janie has been wonderful, and a great help to us. She was very patient and took the time it took to resolve our issue. She saved our trip. You are lucky to have Janie with your company. She is a listening person, an understanding caregiver. It deserves to be recognized and to have a salary bonus. We will be back to New York City thanks to Janie. A big thank you Janie we will always remember you, your kindness and your help. Thank you also for your good humor and your smile. Good luck Janie, take care of yourself. Marie-Jose and Jack Envoyé depuis l'application Mail Orange
Work Location: ERMC

 

Date: 12/20/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I appreciate this lady's and her colleague's effort being outside on this very cold day to help me and other passengers. Very brave of them all!
Work Location: ERMC

 

Date: 12/20/21
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Filemon greeted us as we were trying to navigate acquiring a Metropass on our first visit to New York. Not knowing the procedure ourselves, Filemon greeted us with such kindness and helped us acquire and use our metropasses to get to our hotel. He explained all the steps with great detail and we had no issues getting to where we needed to go. We were so grateful to have Filemon help with our travels. He made what could have been a very stressful situation so simple and helped us kick off our trip. Thanks, Filemon!
Work Location: ERMC Aviation

 

Date: 12/19/21
Employee: Angela Dickerson
Airport: JFK International Airport
Experience: I and my wife wanted to travel to EWR Airport but did not have clarity from web. I approached Angela. She assisted us immensely and that too with a pleasant smile. There were some hiccups from transport provider. But we must say that Angela continued assisting us and few others with same issue until solution arrived. Well done Angela, keep it up. We shall remember you forever.
Work Location: ERMC

 

Date: 12/19/21
Employee: Jesusita Melo
Airport: JFK International Airport
Experience: La señora Jesusita Melo demostró ser una excelente guía para quienes visitamos por primera vez los Estados Unidos, quedamos gratamente agradecidos. Mrs. Jesusita Melo proved to be an excellent guide for those we visited for the first time United States, we are pleasantly grateful.
Work Location: ERMC

 

Date: 12/19/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I requested a wheelchair but never got one after waiting 20 min.she helped me all the way down to departures cause I wasn't able to go on own.
Work Location: ermc

 

Date: 12/19/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Took her time to help me with uberand going to the right location.
Work Location: ERMC

 

Date: 12/19/21
Employee: Allison Wilson
Airport: JFK International Airport
Experience: My friend and I from Kenya were stranded after we missed our flight and had no idea where to spend the night as the TWA Hotel in the Terminal was too expensive for us as humble Civil Servants. Allison approached us from and asked if she could be of any help. She not only used her own personal phone but checked several places for reasonable rates and went on to help us book us in at the JFK Inn which is close to the Airport since our flight to San Diego the next day pretty early. She ensured the hotel also provided a free shuttle service to and from the Airport She then gave us clear directions to the Air Train and where we need to get off to get the Shuttle. For a tired passenger in a foreign country, this is the kind of help that is most remembered and valued. Our sincere thanks to Allison!!! Ali & Dr. Erustus Kanga
Work Location: Wilson

 

Date: 12/19/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Helpful with getting right metricard to service our needs, nice and polite.
Work Location: ERMC

 

Date: 12/19/21
Employee: Margarita Cantillo
Airport: LaGuardia Airport
Experience: My mother 81 yo, Spanish speaking only, early stage old dementia. Arrived at LaGuardia on a flight from Florida. She was traveling alone with wheelchair assistance. When the plane landed she got up & followed the crowd exiting the plane. Under my mother’s condition this was all foreign to her, I can’t imagine what she went through during that time of disarray. We waited over two hours at baggage claim, & lost and found to no avail. Margarita was the angel that came to our aid. She had found my mother confused & escorted her to baggage claim & was reunited with us. A life saver. Thank you Margarita for your assistance and support.
Work Location: ERMC

 

Date: 12/19/21
Employee: Beverly Johnson
Airport: Newark Liberty International Airport
Experience: We were stranded due to two cancelled flights. We spent ages trying to find a hotel. Every place we called was booked solid. But Beverly saw our distress, called a motel for us, and got us a room for the night. What a lifesaver!
Work Location: ERMC Aviation

 

Date: 12/19/21
Employee: Luis Rueda
Airport: LaGuardia Airport
Experience: very helpful person.
Work Location: abm

 

Date: 12/19/21
Employee: Zareef Lateef
Airport: JFK International Airport
Experience: I approached Mr Lateef to help me with arranging to have an Uber pick up me & my husband since I wasn’t sure of how to use the app. He went above and beyond to make sure that we had all the arrangements made before we left him. He took his time and made sure it all was clear to us so we would get home safely!! What a wonderful person!
Work Location: ERMC

 

Date: 12/19/21
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: We had just gotten our bags and were leaving LaGuardia. We walked outside and saw all the buses. Mr. Basant saw we needed help and approach us asking us what we were trying to do. We told him we were trying to get to mid-Manhattan for vacation. He explained to use how the transit system works and we decided we wanted 7 day transit cards. He helped show us how to purchase the cards and got us onto the right bus heading toward Manhattan. He got our vacation off to a great start and we mastered, for the most part, using the subways and buses to get around during our whole trip. We are so thankful for Mr. Basant and would like to recognize him! Richard Richmond Birmingham, AL
Work Location: ERMC Aviation

 

Date: 12/18/21
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: We got off the rail link station on the airtrain and had a lot of luggage. Bertha really went beyond the call of her duty helped us get to the NJ Transit ticketing machine. There was some errors in the card processing, she stayed till she helped us get the tickets through cash and guided us to the right platform. All this with a smile and comforting small talk. She made our transit experience really worth mentioning. God bless her.
Work Location: ERMC

 

Date: 12/18/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Nice , friendly and very helpful.
Work Location: Ermc

 

Date: 12/18/21
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She was extremely helpful and assertive making our arrival into NUC easy and painless. Our weekend is already off to a positive start.
Work Location: Ermc

 

Date: 12/18/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Helped my girls and I to order an uber making sure he came to the right pickup location. Very sweet lady.
Work Location: ERMC

 

Date: 12/18/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I'd been waiting almost 1 hour for my ride when she arrived, she kept me entertained till the driver showed up.
Work Location: ERMC

 

Date: 12/18/21
Employee: Breanna Cadle
Airport: Newark Liberty International Airport
Experience: Breanna provide exceptional custom service. She helped me get my train ticket and showed me where to catch my train. I couldn’t have asked for any better customer service. Thank you for making it an easy trip into the city.
Work Location: ERMC

 

Date: 12/18/21
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was very helpful in offering us different methods of transportation. She recommended the best option for us and was very patient and kind
Work Location: Ermc

 

Date: 12/18/21
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: We arrived at LGA from New Mexico and wanted to take the subway into Manhattan. Mr. Basant saw that we were struggling with the Metro card machine. He voluntarily came over and helped us with the machine and THEN he actually walked us out side to the kirb and showed us which bus to take. His warm, friendly attitude made our arrival in NYC a wonderful experience and set the tone for the rest of our trip. Thanks so much Mr. Basant!!
Work Location: ERMC - Aviation

 

Date: 12/17/21
Employee: Elizabeth Gomez C
Airport: LaGuardia Airport
Experience: I was scared to walk out the whole way tunnel at night time. I met Elizabeth Gomez.She was so friendly and kind for help me.I am really appreciate her.She is so wonderful employee ?
Work Location: ERMC Aviation

 

Date: 12/17/21
Employee: Somaya Remo
Airport: JFK International Airport
Experience: Employee Somaya assisted my mother who had gotten out of security and couldn't find me for a very long time. She used her own cell phone so my mother can give me a call. My husband and I figured the flight will arrive late when in reality it arrived 1 hour early. Thanks to Somaya we got to the airport within half hour after the call to receive my mom.
Work Location: ERMC

 

Date: 12/17/21
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Nice lady - very helpful.
Work Location: ERMC

 

Date: 12/17/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: The energy this woman is vigorous, she portrays someone that loves their job. Very nice to see.
Work Location: ERMC

 

Date: 12/17/21
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda helped me get in contact with my car service when I was frustrated by lack of internet and no response from the service. She found an alternate phone number that allowed me to get in touch with someone to pick me up and stayed with me until she was sure that the right car arrived for me. Thank you for your assistance and patience!
Work Location: ERMC

 

Date: 12/17/21
Employee: Berkeley Smith
Airport: Newark Liberty International Airport
Experience: I was in a panic trying to scramble to get into the city as my friend got covid and was unable to pick me up from the airport and stay with him and Berkeley made sure in a calm manner that I would get into the city safe and sound with clear instructions and a smile (under a mask of course but I could tell he really enjoyed helping people and had empathy for anyone who crossed his path as well as a love for his job). We need more people like him during this time!
Work Location: ERMC

 

Date: 12/17/21
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: AMAZING SERVICE!
Work Location: Ermc

 

Date: 12/17/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: People back home told me New Yorkers aren't helpful, Miss Alghazali proved them wrong, my daughter and I waited a long time for our ride she noticed and came to help, she spoke to the uber drive that was going everywhere in this terminal except where we were.After 10 more lo g minutes she helped him finally find us.
Work Location: Ermc

 

Date: 12/17/21
Employee: Shelia Ferguson
Airport: JFK International Airport
Experience: The Metro Card machines were not working well and Sheila Ferguson helped me and my son complete our transactions and get on our way. She brightned our day and is a great ambassador for the city of New York.
Work Location: ALSTOM

 

Date: 12/17/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Her directions are precise and on the money. Helpful and very nice to talk to.
Work Location: ERMC

 

Date: 12/17/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: This lady help me and my boyfriend find the cheapest way to get to the city. Very nice
Work Location: Ermc

 

Date: 12/17/21
Employee: Rosemarie Reyes
Airport: LaGuardia Airport
Experience: Ms. Reyes is one of the best customer service agents I have come across in 25 years. She couldn't have been more helpful to get me on the right bus, right subway and walk to my destination in New York City. I confirmed with her three times and she was as nice as could be with my ignorance of the situation. She smiled, laughed, eased my fears, walked with me to the bus, restated what my directions were and told me to have fun! I don't write these words lightly. She deserve all the recognition and rewards that are applicable to her. She made my first day in New York very comforting.
Work Location: ERMC

 

Date: 12/17/21
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: Mr. Basant gave us all the information we needed to get comfortably and confidently into Manhattan. Very polite and knowledgeable
Work Location: ERMC-Aviation

 

Date: 12/16/21
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: I would like to say that Nilda Mercads gave us exceptional service and help when we were trying to find our way in the difficult Newark Airport. She made it possible for us to get to where we needed to be, and it didn't seem we could have done it without her. She was so kind and helpful. Thank you, Martha Tansey
Work Location: ERMC

 

Date: 12/16/21
Employee: Jesusita Melo
Airport: JFK International Airport
Experience: Estoy muy satisfecha con la atención de la señora Jesusita Melo muy cordial muy amable me ayudó en todo hasta a buscar un carrito para poner las maletas de verdad que estoy agradecida de cómo nos atendió. I am very satisfied with the attention of Mrs. Jesusita Melo, very cordial, very kind, she helped me in everything, even to find a trolley to put the suitcases, I am really grateful for how she attended us.
Work Location: ERMC

 

Date: 12/16/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I appreciate her helping my Spanish speaking mother to help find her way to me in the arrivals. Mom was surprised that she spoke Spanish.
Work Location: ERMC

 

Date: 12/16/21
Employee: Izdehar Alghazali
Airport: LaGuardia Airport
Experience: I was discombobulated and confused, and Ms. Alghazali approached me and asked if I needed any assistance. I asked what would be the best way to get to Grand Central on public transportation, and she told me without skipping a beat. She clearly knows quite a bit about NYC Public transportation and train/bus routes. She helped me to purchase a metro card, and told me to make sure I received a transfer so I would not be charged twice. Her directions were clear, and I was able to make it home safely thanks to her. She's the best!!
Work Location: ERMC

 

Date: 12/16/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: I wanted to compliment the port authority on th wonderful job their customer service representatives are. I was impressed with the good service Ms. Alghazali gave,very professional experience.
Work Location: ERMC

 

Date: 12/16/21
Employee: Krishundat Basant
Airport: LaGuardia Airport
Experience: I would like to recognize K. Basalt from company ERMC Aviation at LGA on Tuesday December 14th, 2021. I had lost my glasses while waiting for my son to pick me up at Terminal C 17. He had walked with me and asked every employee we passed if they had found a pair of glasses. They let my son wait at the curb till we came back. The other employees along the way and at the curb were so concerned and courteous. Please acknowledge them. And thank you for having such great employees. Adele Abrahamsen
Work Location: ERMC

 

Date: 12/16/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: What a warm lovely lady. Very helpful easy to approach.
Work Location: ermc

 

Date: 12/16/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Girl was amazing so me my mom and sister needed metrocards but machine wasn't working. Miss A took us to the bus stop and asked the driver if we could get on. He was nice enough to do that. We heard bad things about New Yorkers. Not these two.
Work Location: Ermc

 

Date: 12/16/21
Employee: Terrell Williams
Airport: JFK International Airport
Experience: We arrived at the Jamaica Station with no clue of what to do. Mr. Williams took us under his wing by helping us google our hotel and showed us exactly which trains to take and where to transfer. When we got off the final train we only had a short walk to our hotel. You should be proud to have an employee like Mr. Williams, he takes the time to give outstanding service showing patience and kindness to nervous travelers. Thanks so much Mr. Williams you rock!
Work Location: Alstom

 

Date: 12/15/21
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: My flight was supposed to land at 9:30pm, but did not arrive to Newark until 12:50am. I then had to take the air train to terminal C and then another air train to p4. It was very late and all passengers were exhausted from the long flights and delays. Iesha was very pleasant and ensured that all passengers knew where they had to be to get to their destination. We appreciated her staying late due to the delays in flights landing. She showed exemplary customer service. She is a great asset to your business.
Work Location: ERMC

 

Date: 12/15/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Nice and friendly, helps to give proper information. Has a great personality.
Work Location: ERMC

 

Date: 12/15/21
Employee: Izdehar S. Alghazali
Airport: LaGuardia Airport
Experience: Found her remarkably friendly, passionate about her work.
Work Location: ERMC

 

Date: 12/14/21
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Justa after arriving at Newark Aiport and having to proceed quickly to JFK for a connection, this admirable lady helped me getting a taxi. I realized that taking the trains/subway woul´d be very complicated and that I woul´d probably lose my flight. She was very polite, showed me how to call for a taxi and gave me some attention while I waited. Superb!! I thank her very much!
Work Location: ERMC

 

Date: 12/14/21
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: Awesome guidance to get where I needed!
Work Location: Ermc Aviation