| Date: 06/15/20 |
| Employee: Talina Espinal |
| Work Location: Parking |
| Comments: Ms. Espinal was extremely responsive and helpful in securing a refund on an erroneous charge. She
was patient made sure that the problem was solved. She should be considered a valued employee. |
|
|
| Date: 06/15/20 |
| Employee: Zaida Penafiel |
| Work Location: AirTrain |
| Comments: I was travelling alone with three little kids and Zaida went above and beyond to help me find
where I was going, it was complicated because I wasn't even sure what my flight was, and she
waited with my kids so I could go to the bathroom, and personally took us on the train until I got
to my line for my next flight. Unbelievably nice person- thank you! |
|
|
| Date: 06/09/20 |
| Employee: Deyanira Gomez |
| Work Location: Parking |
| Comments: Deyanira is always there to help with my company's parking issues. When I come to the
ABM office or when I send her an email. She is a great employee and always offering
to help. she has gone above and beyond many times. Today has been one of those days
that I cant thank her enough. |
|
|
| Date: 06/06/20 |
| Employee: Luis Rueda |
| Work Location: Ground Transportation |
| Comments: Luis was driving a shuttle between terminals in the airport. He was extremely helpful to every passenger, making sure they knew exactly
which stop was best. He was friendly and really informative. This was incredibly helpful given all the construction and confusion at
LaGuardia at terminal C. Thank you Luis for your exemplary service!!! |
|
|
| Date: 06/03/20 |
| Employee: Luis Rueda |
| Work Location: Ground Transportation |
| Comments: He was very friendly, helping and
encouraging! Excellent customer skills ! |
|
|
| Date: 06/03/20 |
| Employee: Luis Rueda |
| Work Location: Ground Transportation |
| Comments: Luis was so kind and helpful in making sure I knew where I was going for my car rental service. He made sure to confirm I saw the right car rental
vans and that I got off at the right stop. Thank you Luis for you helpfulness and kindness! |
|
|
| Date: 06/02/20 |
| Employee: Elijah Gilbert |
| Work Location: Wheelchair Service |
| Comments: Just want to say Elijah was kind and
helpful. I would definitely ask for him
to help me next time I travel. Thankyou
Elijah. |
|
|
| Date: 06/02/20 |
| Employee: Talina Espinal |
| Work Location: Customer Service/Information Desk |
| Comments: I originally booked a flight home to Louisiana for an important family event. The flight was supposed to depart from Newark and take me
to Baton Rouge. At the last minute, I was informed by American Airlines that my flight had been changed and would now depart from
LaGuardia. This meant that I had to drive to the airport, rather than take NJ transit, and therefore had to leave my car parked at the
airport. I was really worried about what this would cost me, especially once my original return flight was cancelled due to COVID-19. I
reached out to LaGuardia to see what I could do about my car, and got a prompt response from Talina Espinal. Talina was an absolute
God-send. Not only did she assure me that I would not be charged beyond what my original itinerary would have required me to pay, but
she contacted the Port Authority on my behalf in order to reduce my daily parking fee by 50% since I had originally not planned to park
my car at all (since originally I should have flow out of Newark). Talina kept me updated on this process on an almost daily basis (for a
full month), and, in the end, saved me $864 in parking fees. I am so very grateful for her, and by extension for LaGuardia airport, for
being so helpful and understanding during this uncertain time. |
|
|
| Date: 06/01/20 |
| Employee: Elijah Gilbert |
| Work Location: Wheelchair Service |
| Comments: I’m a military Service Member returning from overseas with a mild injury that makes navigating a large airport with many bags rather difficult. I
signed up for a wheelchair transport to ease this process, and Elijah was the employee who assisted me. Elijah was not only kind, considerate,
and a complete professional, but managed to assist with bags (some were heavy military duffles) and navigate me through the terminal and get
me all the way to the taxi stand with all of my belongings. Elijah should be commended for a job well done, and is an amazing asset for UGE and
the Newark airport! |
|
|
| Date: 05/27/20 |
| Employee: Luis Rueda |
| Work Location: Mass Transit |
| Comments: Luis went out of his way to help me get to the taxi stand at LGA after we took the wrong bus The disorganization at LGA is laughable but Luis
saved the day |
|
|
| Date: 05/27/20 |
| Employee: Luis Rueda |
| Work Location: Ground Transportation |
| Comments: He was exceptionally kind to help me with my luggage and when I got on the wrong bus, he drove me and another passenger to the current
location and gave us instructions on how to get where we needed.
He was kind, welcoming, |
|
|
| Date: 05/25/20 |
| Employee: Nickeisa McCalmn |
| Work Location: Welcome Center |
| Comments: My apologies for the delay in reporting how kind this employee was when I was jetlagged and trying
to orient myself. She was a B3 escort. |
|
|
| Date: 05/24/20 |
| Employee: Luis Rueda |
| Work Location: Ground Transportation |
| Comments: Amazing ride!! Very kind!! Thank you for your service! |
|
|
| Date: 05/23/20 |
| Employee: Marcia Morgan |
| Work Location: Welcome Center |
| Comments: Miss Morgan was very polite and helpful to me coming through the terminal. I was impressed with
her top notch service. |
|
|
| Date: 05/23/20 |
| Employee: Reinaldo Medira |
| Work Location: Parking |
| Comments: Reinaldo, Badge No. 6720703, was most courteous and helpful to me when I arrived at the long term
parking lot. I am completely unfamiliar with the airport parking and was leaving a vehicle for my
son. In the rain, he explained how to enter the parking lot, the optimal place for me to park to
facilitate my son's arrival and finding of the vehicle. He gave me complete instructions to share
with my son on proper transportaion to the Howard Beach parking lot location from the airport. He
also provided directions to depart the parking lot and access the parkway. He was a fine
representative for the airport, your company and the City of New York. Thanks Reinaldo! |
|
|
| Date: 05/22/20 |
| Employee: Talina Espinal |
| Work Location: Parking |
| Comments: Having my car parked in the lot at Terminal B at LAGUARDIA is my weekly habit. Not being able to retrieve it for two and one half months
because of COVID-19 was the dilemma. When I called worried about my mounting parking charges and the possibility that my car would be
towed, Talina Espinal was my savior. She calmed me down and walked me through the paperwork of requesting an extension of time in the lot
due to the corona virus. I got her my documentation, and she finalized and filed my application with the Port Authority. When I was finally able to
retrieve my car, the staff at the airport was able to easily see my paperwork and speed me along my way. Thank you Talina, and all those
nameless people who helped me during my days of stress. Talina, you are the best. |
|
|
| Date: 05/20/20 |
| Employee: Luis Rueda |
| Work Location: Ground Transportation |
| Comments: Luis made sure I saved time and made my way to the Alamo Car Rental. He was very proactive in
ensuring I had the correct directions and got off at the right stop. Thank you. |
|
|
| Date: 05/19/20 |
| Employee: Luis Rueda |
| Work Location: Mass Transit |
| Comments: He was very welcoming on the bus and enjoyed a small chat with him |
|
|
| Date: 05/19/20 |
| Employee: Luis Rueda |
| Work Location: Ground Transportation |
| Comments: Very friendly |
|
|
| Date: 05/18/20 |
| Employee: Sharon McDuffie |
| Work Location: Ground Transportation |
| Comments: Sharon was professional and knowledgeable.
She was able to comfort me due to travel
stress and uncertainty to catch my next
flight in another airport. She made sure I
would be on time. Most important she made
me feel good and got me to my next
destination easy. Thank You! |
|
|
| Date: 05/17/20 |
| Employee: Darlene Hunter |
| Work Location: Welcome Center |
| Comments: Darlene Hunter was really kind. She helped me
and made me feel better. I was lost, trying
to get to JFK airport. She helped me thru the
process with patience and dedication. We need
to have more people like her in America. |
|
|
| Date: 05/17/20 |
| Employee: Luis Rueda |
| Work Location: Mass Transit |
| Comments: This is my first time flying out of La Guardia airport and I do not know where or how to catch the bus from terminal A to terminal D, I just asked him
at random and he goes above and beyond to tell me where to wait for the complimentary bus making my travel so much easier, thanks again for
helping me, I truly appreciate the help. |
|
|
| Date: 05/14/20 |
| Employee: Eva Klauznicer |
| Work Location: TSA |
| Comments: I had been waiting for over an hour in security and was going to have to wait another 1-2 hours. I was going to miss my flight and Ms.
Klauznicer escorted me to the front of the line, saving the day. |
|
|
| Date: 05/12/20 |
| Employee: Sonia Afsana |
| Work Location: Customer Service/Information Desk |
| Comments: I’m glad to inform you, I was looking for the American Airlines Counter. It was the last minute for me and I was desperately looking for it and then I
have seen the beautiful lady who is one of your employee, came to me with an earthly smile and asked me how may I help you!!! Then I told her
that, I am looking for the counter of American Airlines. She took me to the American Airline gate which is in the 2nd floor. Really appreciate for her
help and thank you for having such a active employee like her. Wish her all the best in this current situation. |
|
|
| Date: 05/12/20 |
| Employee: Luis Rueda |
| Work Location: Service Category Not Known |
| Comments: Luis was very kind and helpful , he gave us very good directions in the midst of a very difficult situation. Thank you! |
|
|
| Date: 05/10/20 |
| Employee: Luis Rueda |
| Work Location: Service Category Not Known |
| Comments: While lost and running a bit behind in catching a flight back home from LaGuardia, I met Luis in transit. He epitomized the example of exceptional
service and professionalism. Not only did he guide me to exactly where I needed to go, he was kind, knowledgeable, thorough, understanding and
personable. Thank you Luis, you are the best! Oh ... by the way, made my flight thanks to you! :) |
|
|
| Date: 05/09/20 |
| Employee: Luis Rueda |
| Work Location: Service Category Not Known |
| Comments: I was trying to get a shuttle to the car rental pick up area. One bus approached and told them I was trying to go to Enterprise and they told me to
take the next shuttle. A couple more showed up and told me the wrong one. So I got sick of waiting and just hopped on the next one. This driver
also told me I was on the wrong bus. He said, don’t worry I’ll take you where you need to go. After dropping us off he told us exactly where we
needed to go and got off the bus to point us on our way. Little did I know that the car rental place I was trying to go was using the office of another
car rental office that they were affiliated with. He was very helpful and friendly |
|
|
| Date: 05/07/20 |
| Employee: Faizan Khan |
| Work Location: Skycaps |
| Comments: Very helpful young man went out of his way to walk me where I needed to catch my Uber because I was lost! I am a nurse here to help your crisis
and every has been extremely helpful and friendly. Thank you New York and stay safe.
Lori Hamilton |
|
|
| Date: 04/28/20 |
| Employee: Sonia Afsana |
| Work Location: Customer Service/Information Desk |
| Comments: I am pleased with the service of Ms. Sonia Afsana who was guided me to find the Ubar. After I query for the Ubar, I was in a rush and heading in the wrong direction as I was busy with my phone checking my email and walking in the wrong direction. I really appreciate her helpful service. best wishes to her. |
|
|
| Date: 04/27/20 |
| Employee: Elizabeth Perry |
| Work Location: Customer Service/Information Desk |
| Comments: Hi,
I was tired, traveling cross country and Elizabeth Perry went the extra mile to assist me! She provided excellent service and answered all of my
questions.Her professional manner and friendly attitude made my experience at the airport a great one. Many thanks for doing an outstanding job and
caring so much about your customers.With appreciation, Roxanna Green. |
|
|
| Date: 04/26/20 |
| Employee: Sandra Vera |
| Work Location: TSA |
| Comments: Sandra helped me after spending 15 hours flying back to the US and having to run from Terminal 1 to Terminal 4 only to find a giant security line
that would prevent me from catching my transfer home to Austin, TX. I was exhausted and my foot was busted and I was not sure what to do, and
she escorted me through the security line and ensured I could get through in time to catch my flight. She was a real life saver! |
|
|
| Date: 04/21/20 |
| Employee: Luis Rueda |
| Work Location: Ground Transportation |
| Comments: Luis was great. He gave us so many tips for our stay in NY and was so kind to us. |
|
|
| Date: 04/16/20 |
| Employee: Chimezie Ago |
| Work Location: Mass Transit |
| Comments: Chemezie’s help was clear and precise. She helped me get to my job interview on time! |
|
|
| Date: 04/16/20 |
| Employee: Rosemarie Reyes |
| Work Location: Welcome Center |
| Comments: Ms. Rosemarie was such a friendly and welcoming face to see when we arrived in NYC. We are nurses Traveling from Alabama to help with the
COVID-19 patients here in New York. We were very overwhelmed arriving in such a big city and Rosemarie did her best to assist us in finding
transportation to our hotel. Thank you very much for your kindness made a great first impression for your city!! |
|
|
| Date: 04/16/20 |
| Employee: Darlene Hunter |
| Work Location: Service Category Not Known |
| Comments: Your employee, Darlene Hunter in customer care at Laguardia (ERMC), was super helpful to me and my traveling companions when we
were trying to get transportation from the airport to Manhattan in early March. I really appreciated it!
Thanks, Teri Maddox |
|
|
| Date: 04/15/20 |
| Employee: Cynthia Mzeh |
| Work Location: Service Category Not Known |
| Comments: Cynthia went out of her way to aid anxious passengers during this tumultuous pandemic. There was someone who was not able to carry all their
things and she offered her help by going all the way down the escalator to help bring this passenger's belongings to the right space. The extent
to which she put herself in potential harm's way to aid someone else was astonishing and reminded us all how good we can be during times of
difficulty. Cynthia made an otherwise frightening trip home to safety, one that reminded me how incredibly beautiful we can be when we think of
others. |
|
|
| Date: 04/13/20 |
| Employee: B. Xiao |
| Work Location: Ground Transportation |
| Comments: This driver was very helpful in getting me
where I needed to go and making sure I was
safely arriving |
|
|
| Date: 04/12/20 |
| Employee: Rosemarie Reyes |
| Work Location: Ground Transportation |
| Comments: Upon arriving in the baggage claim area. I was greeted by Ms Reyes with a bright genuine welcoming
smile. She said hello welcome to Laguardia, do you have transportation today? I was most moved as
her demeanor implied a real willingness to assist. Ms Reyes directed me to the correct carousel to
retrieve my luggage and contacted the local shared shuttle service for me. After expectancy time
had passed, and still no shuttle, she quickly phoned company again to follow up with the driver.
The service that I received by Ms Reyes was exceptional, professional, and genuine like natural. I
say Thank You! |
|
|
| Date: 04/12/20 |
| Employee: Ron Velez |
| Work Location: Welcome Center |
| Comments: I would like to thank Mr. Ron Velez for helping me
find my way around the airport when I arrived to
NYC. He was kind and friendly and helped me to get
home easily. |
|
|
| Date: 04/12/20 |
| Employee: Willene Phillips |
| Work Location: Service Category Not Known |
| Comments: She helped me as I could take my bus
surely . Her kindness made my day.
Thank you so much,Willene!
Things are tough in many countries now,
especially New York.
Hope she is fine in this difficult time
and we could have her kindness someday
again. |
|
|
| Date: 04/10/20 |
| Employee: Simon Biswas |
| Work Location: Parking |
| Comments: He was helpful and kind. Thank you. |
|
|
| Date: 04/09/20 |
| Employee: Chimezie Ago |
| Work Location: Service Category Not Known |
| Comments: We were greeted with a beautiful
smile. Chimezie was full of
happiness in her job. With the
virus making everyone grumpy, she
was a breath of fresh air with her
positive attitude. Thank you for
your kindness! |
|
|
| Date: 04/09/20 |
| Employee: Rafael Mejio |
| Work Location: Service Category Not Known |
| Comments: I am ABSOLUTELY amazed at this level of customer service!!!
We had just picked up the shuttle going to the long term parking lot and my son realized he had left his backpack on the bench out
side...yes, passport, money, airpods etc!!! Boliver Rojos heard him start to get upset and asked what had happened. He immediately
picked
up his phone and called the next driver in line to check at the stop. Cesar Luque saw the bag, told us it was open, but he had it and
proceed
to bring it to bus stop 10 since he would be the next bus arriving. Rafael Mejio, the supervisor, waited at the stop until Lugue's shuttle
arrived. The back pack was open because my son had pulled his hoodie out and not re-zipped it. Everything was in the bag! These
three men problem solved without us needing to go back to the airport, saved us a lot of anguish and were the most professional,
competent and caring employees I have ever seen!!! This was the first time I used the Newark Airport. I've always gone out of BWI and
Dulles, and I can tell you I have NEVER experienced customer service remotely close to this. Even a passenger on the shuttle
said...guess you won't be getting that bag back, but because Rojos reacted so quickly, we did. I can't thank these gentlemen enough.
As employees, they represent your business in a way few do...........it was an exceptional experience in customer service!!! I am
grateful!! |
|
|
| Date: 04/09/20 |
| Employee: Cesar Luque |
| Work Location: Service Category Not Known |
| Comments: I am ABSOLUTELY amazed at this level of customer service!!!
We had just picked up the shuttle going to the long term parking lot and my son realized he had left his backpack on the bench out
side...yes, passport, money, airpods etc!!! Boliver Rojos heard him start to get upset and asked what had happened. He immediately
picked
up his phone and called the next driver in line to check at the stop. Cesar Luque saw the bag, told us it was open, but he had it and
proceed
to bring it to bus stop 10 since he would be the next bus arriving. Rafael Mejio, the supervisor, waited at the stop until Lugue's shuttle
arrived. The back pack was open because my son had pulled his hoodie out and not re-zipped it. Everything was in the bag! These
three men problem solved without us needing to go back to the airport, saved us a lot of anguish and were the most professional,
competent and caring employees I have ever seen!!! This was the first time I used the Newark Airport. I've always gone out of BWI and
Dulles, and I can tell you I have NEVER experienced customer service remotely close to this. Even a passenger on the shuttle
said...guess you won't be getting that bag back, but because Rojos reacted so quickly, we did. I can't thank these gentlemen enough.
As employees, they represent your business in a way few do...........it was an exceptional experience in customer service!!! I am
grateful!! |
|
|
| Date: 04/06/20 |
| Employee: Jaime Logrono |
| Work Location: Service Category Not Known |
| Comments: Jaime was very kind to help me collect my luggage from the baggage claim and walk me to my husband since I was traveling with two little
children. He carried our luggage to the departing gate and left after my husband received us. |
|
|
| Date: 04/06/20 |
| Employee: Muhammad Anwar |
| Work Location: Mass Transit |
| Comments: I was provided excellent information on how to reach gran central at an affordable price by the
abive mentioned gentleman. I would like to thank you guys for the excellent service that was
provided. |
|
|
| Date: 04/06/20 |
| Employee: Nuala Kehoe |
| Work Location: Ground Transportation |
| Comments: Extremely helpful in helping me get to JFK from LaGuardia |
|
|
| Date: 04/04/20 |
| Employee: V. Syed |
| Work Location: Customer Service/Information Desk |
| Comments: V. Syed went above and beyond the call of duty when I arrived at JFK. I was in terminal 2 and he
personally took me to terminal 4 to check in at EgyptAir. I was totally lost, and he went out in
the pouring rain to make sure I got to check in. I think he went above and beyond the call of
duty and I hope he didn't get into trouble! Employees like him give NYC a good name!
J. Jezard(FL) |
|
|
| Date: 04/04/20 |
| Employee: Janie Westfield |
| Work Location: Ground Transportation |
| Comments: Janie Westfield was extremely helpful when I arrived at JFK airport. I was traveling alone with
several suitcases and the elevator was out of order. She saw that I was stressing and found V.
Syed to assist me. She was extremely helpful and pleasant. Frankly, I was not expecting such
service! I was traveling internationally (Egypt), and I did not know my way around the AP. She
was a blessing! I hope you give her the praise she deserves!!!
J. Jezard (FL) |
|
|
| Date: 04/03/20 |
| Employee: Sonia Afsana |
| Work Location: Customer Service/Information Desk |
| Comments: I am pleased to inform you that Ms. Sonia Afsana is a helpful employee. She is so welcoming with
her best greeting smile and the was she help me to assist me to the taxi, was really grateful.
Best wishes to her. |
|
|
| Date: 03/31/20 |
| Employee: Karen Chang |
| Work Location: Service Category Not Known |
| Comments: I was accompanied by Ms. Karen Chang while I was waiting for my transport pick up that did not show up. She offered her assistance If I’d like to
book with another taxi company but the company I booked was able to rebooked me to another transport. While I was waiting she was very
reassuring and kind and was there for me until my transport came. I appreciate her warm hospitality, kindness, positive energy and her beautiful
smile! Especially in this time of uncertainty. She is an extra ordinary human being. Cheers! |
|
|
| Date: 03/31/20 |
| Employee: Karen Chang |
| Work Location: Service Category Not Known |
| Comments: I was accompanied by Ms. Karen Chang while I was waiting for my transport pick up that did not show up. She offered her assistance If I’d like to
book with another taxi company but the company I booked was able to rebooked me to another transport. While I was waiting she was very
reassuring and kind and was there for me until my transport came. I appreciate her warm hospitality, kindness, positive energy and her beautiful
smile! Especially in this time of uncertainty. She is an extra ordinary human being. Cheers! |
|
|
| Date: 03/30/20 |
| Employee: Sonia Afsana |
| Work Location: Customer Service/Information Desk |
| Comments: I have just experienced the best customer service in my life few weeks back. I was having my coffee at the waiting area. My boyfriend was in a rush, he was telling me to follow him soon. In that hurry I left my backpack beside the table. After I make a move around 20 yards from where i was sitting. the gorgeous lady was calling me from the back .."Hello Miss, I think you forgot your backpack" with a heavenly smile. She really not only gave me my backpack, there was a important documents for my meetings in that bag. so it was really a life saving for me. I can not express how much I would like to thank her for that.
I am glad to let you know that, you are lucky to have such a welcoming and helpful beautiful employee. I believe "Sonia Afsana" is one of your best employee. Wish her best of luck. |
|
|
| Date: 03/30/20 |
| Employee: Jaime Lograno |
| Work Location: Service Category Not Known |
| Comments: Jaime provided exemplary service to the passengers on the arriving plane from Doha, Qatar, and especially myself. He was the only staff at the
baggage carousel and I observed him helping many passengers with their luggage - especially older passengers and moms with kid, showing
them how the luggage cart machine worked, and answered questions about onward flights. In my case, he went above and beyond his duties
because I had multiple bags and a cat that would be very difficult to manage by myself, taking up two carts. He stayed close to me until all my
bags and cat arrived and helped me out to the taxi stand. He refused a tip saying it was against policy although I wanted to give him one
considering the circumstances. So hopefully you might give him recognition for his amazing service in such a stressful time because he was very
courteous and cheerful and a ray of light after a long and difficult trip. Many thanks to Jaime for his service!!! |
|
|
| Date: 03/28/20 |
| Employee: Marla Morales |
| Work Location: Customer Service/Information Desk |
| Comments: I got to the airport and realized I did not have the power cord for my laptop. I really needed to be able to use the laptop on my trip. Marla helped
me locate the best store to be able to purchase a replacement in the short period of time that I had at the airport. Thank you. |
|
|
| Date: 03/28/20 |
| Employee: Lucy Duvall |
| Work Location: Service Category Not Known |
| Comments: I was traveling my daughter and
daughter in law. Mr Clay
Wallace was extremely helpful in
acquiring a Uber for us, making
sure we had the correct
Uber.This made our experience so
much easier as this is the first
time we had been to NYC in a
long time. He was super nice as
were others there that we came
in contact with. |
|
|
| Date: 03/28/20 |
| Employee: Janie Westfield |
| Work Location: Welcome Center |
| Comments: When my husband and I arrived at the airport I expected that the taxi I had booked would be
waiting for us. The trip was to celebrate my husband's 60th birthday and I really wanted
everything to go according to plan. Janie welcomed us and did all she could to help. Her friendly,
reassuring manner was the perfect welcome to New York. |
|
|
| Date: 03/27/20 |
| Employee: Portia Tweneboah |
| Work Location: Parking |
| Comments: Very helpful in the parking garage |
|
|
| Date: 03/25/20 |
| Employee: Stephania |
| Work Location: Dining |
| Comments: The employee Stephania exeplified the we soar customer service experience vision she smiled and exuded excellent customer service. Even
after my interaction with her she continued to provide the same level of customer service it was true pleasure having my coffee served by
Stephania. Great job! |
|
|
| Date: 03/24/20 |
| Employee: Sierra Lovell |
| Work Location: Customer Service/Information Desk |
| Comments: Helpful |
|
|
| Date: 03/24/20 |
| Employee: Boliver Rojas |
| Work Location: Ground Transportation |
| Comments: I am ABSOLUTELY amazed at this level of customer service!!!
We had just picked up the shuttle going to the long term parking lot and my son realized he had left his backpack on the bench out
side...yes, passport, money, airpods etc!!! Boliver Rojos heard him start to get upset and asked what had happened. He immediately picked
up his phone and called the next driver in line to check at the stop. Cesar Luque saw the bag, told us it was open, but he had it and proceed
to bring it to bus stop 10 since he would be the next bus arriving. Rafael Mejio, the supervisor, waited at the stop until Lugue's shuttle
arrived. The back pack was open because my son had pulled his hoodie out and not re-zipped it. Everything was in the bag! These
three men problem solved without us needing to go back to the airport, saved us a lot of anguish and were the most professional,
competent and caring employees I have ever seen!!! This was the first time I used the Newark Airport. I've always gone out of BWI and
Dulles, and I can tell you I have NEVER experienced customer service remotely close to this. Even a passenger on the shuttle
said...guess you won't be getting that bag back, but because Rojos reacted so quickly, we did. I can't thank these gentlemen enough.
As employees, they represent your business in a way few do...........it was an exceptional experience in customer service!!! I am
grateful!! |
|
|
| Date: 03/23/20 |
| Employee: Keith Moran |
| Work Location: Service Category Not Known |
| Comments: Keith was able to locate my lost NJ Transit train ticket. I left the physical ticket in the kiosk machine and Kieth contacted someone to retrieve ticket
out of the kiosk and delivered to me. It was very early in the morning and I needed that ticket to get on the next train. Thanks again Keith for going
above and beyond while doing your job. |
|
|
| Date: 03/23/20 |
| Employee: Madalline Victor |
| Work Location: Customer Service/Information Desk |
| Comments: I had a few flights shift during the day putting me in your airport at 1-7am. I was concerned with how I was going to relax and possibly
sleep but
was aware of your ‘residents’ . I felt like I had no where to safely be undisturbed. Jasmine and also Madalline Victor suggested I remain
on the
platform, in their company , under the video camera. They are both lovely assets to your team and I would appreciate it if they were
acknowledged for their displays of compassion and understanding during this difficult time. Warmly, Staci Barron Elora Ontario Canada |
|
|
| Date: 03/22/20 |
| Employee: Chimezie Ago |
| Work Location: AirTrain |
| Comments: Chimezie greeted me on my way from Thrifty rental and asked if I needed guidance to my terminal from the train. During the Coronavirus, there
was nobody around and she could have easily ignored me, but instead, made a friendly effort and helped. |
|
|
| Date: 03/21/20 |
| Employee: Brawel Diaz |
| Work Location: For-Hire Vehicle |
| Comments: This young man. Brawel Diaz, assisted me in securing round transportation. His helpfulness was ABOVE |
|
|
| Date: 03/21/20 |
| Employee: SUZETTE B. PENA |
| Work Location: Customer Service/Information Desk |
| Comments: THANK YOU SUZETTE FOR BEING A FRIENDLY FACE IN THE WORLD RIGHT WITH ALL THIS VIRUS AND
EVERYONE PARANOID. YOU ARE AMAZING! THANK YOU FOR HELPNG ME SANITIZE MY KIDS HANDS AND
CRACKING JOKES TO CHEER US UP. EVERYONE IS SO TENSE AND YOU ARE SO HUMBLE AND KIND.
THANK
YOU, SUZETTE B PENA! |
|
|
| Date: 03/21/20 |
| Employee: Chimezie Ago |
| Work Location: AirTrain |
| Comments: Very helpful |
|
|
| Date: 03/21/20 |
| Employee: Jasmine Gilder |
| Work Location: AirTrain |
| Comments: I had a few flights shift during the day putting me in your airport at 1-7am. I was concerned with how I was going to relax and possibly sleep but
was aware of your ‘residents’ . I felt like I had no where to safely be undisturbed. Jasmine and also Madalline Victor suggested I remain on the
platform, in their company , under the video camera. They are both lovely assets to your team and I would appreciate it if they were
acknowledged for their displays of compassion and understanding during this difficult time. Warmly, Staci Barron Elora Ontario Canada |
|
|
| Date: 03/21/20 |
| Employee: Viktoria Rozhkova |
| Work Location: Customer Service/Information Desk |
| Comments: This woman was a great help during these rough times. I had no idea what was happening to my flight, and I’m not really able to use electronics
properly to figure it out. She answered all of my questions and made sure I got the right information to board safely. |
|
|
| Date: 03/20/20 |
| Employee: Lemuel Lopez |
| Work Location: Welcome Center |
| Comments: Great experience in getting a guide of how to get to the Port Authority in Manhattan. Clear and polite instructions that got us where we needed for
the cheapest price. |
|
|
| Date: 03/19/20 |
| Employee: SUZETTE B. PENA |
| Work Location: Customer Service/Information Desk |
| Comments: THANKS SUZETTE FOR HELPING ME TO TRAIL OUR STEPS TO FIND MY WIFE PASSPORT AND THANK YOU
FOR YOUR KIND WORDS AND A FREE CANDY TO CHEER UP OUR LITTLE ONE. YOU ARE THE BEST THANK
YOU SO SO MUCH I CAN NOT THANK YOU ENOUGH BECASUSE WE WOULD HAVE MISSED OUR FLIGHT IN
MIDST OF THIS CORONA VIRUS DISRUPTING EVERYONE'S LIFE!!! THANK YOU THANK YOU THANK
YOU!!!!!!! |
|
|
| Date: 03/19/20 |
| Employee: Jacqueline Aimable |
| Work Location: Customer Service/Information Desk |
| Comments: Miss Aimable led me through the entry control with a smile. Calmly and
sympathetically she helped to overcome the various hurdles when
entering the country and with her friendliness and professionalism,
gave the impression that the whole of new york loves me. Thank you so
much |
|
|
| Date: 03/19/20 |
| Employee: Hilda Galvez |
| Work Location: Customer Service/Information Desk |
| Comments: I want to thank your employee, Hilda Galvez, because we were traveling on Tuesday, February 25,2020 and we were really stressed
because the airport signs do not clearly state where LONG TERM PARKING is located. It turns from Short term parking to P4, P5, P6. If
you are not familiar with the airport, like we are not, it is confusing and time consuming. We parked in P4.
We went to EWR immediately after work to catch a flight. We were soo grateful to have bumped into your employee, Hilda Galvez. She
was so very pleasant and informative. She was able to give us direction on which way to go so that we would not miss our flight!
Thank you for this opportunity to be able to recognize someone who merits recognition. This experience was made better through the
kindness of your customer service agent. |
|
|
| Date: 03/19/20 |
| Employee: Shinequa Anderson |
| Work Location: Service Category Not Known |
| Comments: Shinequa was SUPER helpful getting me directions to my rather difficult to find location.
She's the Best! |
|
|
| Date: 03/18/20 |
| Employee: Iesha Walker |
| Work Location: Taxi |
| Comments: Iesha was friendly |
|
|
| Date: 03/18/20 |
| Employee: Viktoria Rozhkova |
| Work Location: Customer Service/Information Desk |
| Comments: This sweetheart helped me around the airport greatly. I recently had an injury, which led to my constant limping. She was patient and polite. Bless
her heart for staying positive and smiling, while each one of us is trying to get to our destination safely during this pandemic |
|
|
| Date: 03/17/20 |
| Employee: K. Moskowitz |
| Work Location: For-Hire Vehicle |
| Comments: Ms Moskowitz was very helpful in getting my ride service to work. When I couldn't get the Uber app to work, she helped me get the Lyft
app up and running and got a ride for me to midtown. |
|
|
| Date: 03/17/20 |
| Employee: SUZETTE B PENA |
| Work Location: Customer Service/Information Desk |
| Comments: ON A DAY LIKE TODAY WHEN THE WHOLE WORLD IS SAD AND SUZETTE YOU THE FIRST PERSON THAT
SMILED AND SAID HOW MAY I HELP YOU TODAY.... AND SHE WAS VERY PROFESSIONAL AND I WOULD
LIKE TO THANK YOU ON BEHALF OF MY WIFE AND I FOR MAKING US HAVE PEACE OF MIND AND NOT
ACTING LIKE SHE WAS SCORNING US. |
|
|
| Date: 03/17/20 |
| Employee: Ms. Moskowitz |
| Work Location: Welcome Center |
| Comments: I exited Security looking for the shuttle into Manhattan. There was nothing to indicate where to
go for that, only for the bus into the city. Ms. Moskowitz saw me looking around and volunteered
to assist. She located the Welcome Center desk but it was unattended at that time. She spotted
the phones where you can call the transportation providers and called GoLink. Though I was
willing to give up on the call after 5 minutes when noone had answered, she wanted to be sure I
got the transportation I needed and asked me to keep waiting. Sure enough, a couple minutes later
someone did answer the phone and she gave them my information. Then she waited with me a few
minutes more to be sure GoLink did show up to pick me up. What dedication! And all with such a
great and friendly attitude! |
|
|
| Date: 03/16/20 |
| Employee: Meherun Kanak |
| Work Location: Customer Service/Information Desk |
| Comments: Great customer service and amazing skills. So helpful and an extraordinary employee. Her boss
should be so proud of her work and she deserve to get promoted. Thanks again for your service. |
|
|
| Date: 03/16/20 |
| Employee: Meherun Kanak |
| Work Location: Service Category Not Known |
| Comments: I am so grateful for Meherun help and support. Excellent employee and great customer service
skills. Above all, she showed she is a great human being. Always smiling and so helpful. |
|
|
| Date: 03/16/20 |
| Employee: Meherun Kanak |
| Work Location: Airline Information Desk |
| Comments: I am so grateful for Meherun help and support. Me and my family (wife and 4 years old son) missed
our flight and Meherun Went above and beyond to help us out with her extraordinary talent and
experience. Her customer service was so great even in that terrible situation we felt so relax
and calm. She made us realize humanity and good people still alive in this world. She showed us
an example of being a human being and how a person should help others in their bad times. Words
are so little to describe her performance and the help she provided and how she handled the
situation. We appreciated a lot and we Thank her so much from bottom of our heart. We all need an
employee like her in every work environment. May God bless her and her family. |
|
|
| Date: 03/16/20 |
| Employee: Kathleen Garcia |
| Work Location: Customs and border protection |
| Comments: Kathleen Garcia (Hallmark Aviation) is an exemplary employee who gave us superlative service. As you can imagine, the international
arrivals area (customs) was jammed and chaotic. Kathleen saw our struggles and assisted us through the process with grace and
speed. Kathleen was proactive, knowledgeable and kind. She deserves every kind of Gold Star you award in customer service. Thank
You Kathleen!! |
|
|
| Date: 03/16/20 |
| Employee: Zareef Lateef |
| Work Location: Ground Transportation |
| Comments: Zareef was super helpful and kind. Made the experience very relaxing and smooth. Thank you for your help!! I would definitely recommend
traveling with this company. |
|
|
| Date: 03/16/20 |
| Employee: Chimezie Ago |
| Work Location: AirTrain |
| Comments: Chimezie introduced herself quickly, asked me what I needed and was speedy and friendly with her
information. She is very helpful and personable. |
|
|
| Date: 03/16/20 |
| Employee: Sonia Afsana |
| Work Location: Customer Service/Information Desk |
| Comments: Sonia Afsana was so kind and instructed us where to go for the best hotel in a good price near to the airport. She displayed an excellent customer service. I was amagaed by ber work.
really appriciate and good luck for ber. |
|
|
| Date: 03/16/20 |
| Employee: Suzan Naim |
| Work Location: Airline Information Desk |
| Comments: Excellent service. She treated me with great service and great respect. She is an amazing women. |
|
|
| Date: 03/16/20 |
| Employee: K. Moskowitz |
| Work Location: Customer Service/Information Desk |
| Comments: K. Moskowitz saw that we were confused so she helped us learn to order a Lyft ride and
directed us to the pick up area which was hard to find because of the constuction. So
friendly, so helpful. |
|
|
| Date: 03/15/20 |
| Employee: Joseph G 6300470591 |
| Work Location: Service Category Not Known |
| Comments: Dear PANYNJ Team,
In these difficult times - and before getting on a 20+ hour flight to Asia - it was a delight to
meet and have my shoes shined with such care by Joseph. Not only did a great shine, with pride
but he's a man with fascinating background which led to a wonderful conversation. Thank you for
everything, Joseph! Wishing you and team success as the world works its way through this crisis-
time... Kind regards, Michael |
|
|
| Date: 03/15/20 |
| Employee: Viktoria Rozhkova |
| Work Location: Customer Service/Information Desk |
| Comments: i am grateful for this woman for helping me out today. I lost my phone in the airport, and my flight was literally in minutes. Viktoria patiently
listened, we traced my steps and found it. It’s good to know that kind people still exist and are devoted to their job during this hard time |
|
|
| Date: 03/15/20 |
| Employee: Israel Twerski |
| Work Location: Taxi |
| Comments: The rep was super friendly and helpful.
Great service idea! |
|
|
| Date: 03/15/20 |
| Employee: Sheikh Tahir |
| Work Location: Service Category Not Known |
| Comments: I was tired and somewhat apprehensive about my upcoming travel and it did not help that I had a 5 hour wait. Sheikh Tahir was kind, patient and understanding and he went the extra mile to make sure I was exactly where I needed to be and everything would go well.
He basically "kept an eye on me" throughout the afternoon so I wouldn't get lost. You don't find that many caring individuals these days so it makes a huge difference. |
|
|
| Date: 03/15/20 |
| Employee: Diane Bharath |
| Work Location: Service Category Not Known |
| Comments: I was coming back from a business trip,
traveling with delta, forget that I had a
check bag that I leave in the luggage
area, I saw this young lady and asked her
if she can help me to get my bag. She was
happy to help me out and she got my
luggage and give it to me I was so
relieved |
|
|
| Date: 03/15/20 |
| Employee: K. Moskowitz |
| Work Location: For-Hire Vehicle |
| Comments: Helpful guidance to my Uber pick up location. Very pleasant women. |
|
|
| Date: 03/15/20 |
| Employee: K. Moskowitz |
| Work Location: For-Hire Vehicle |
| Comments: I was navigating to the ever-changing location of ride sharing services during construction at Laguardia with my elderly father. We were
so grateful for the information and guidance Ms. Muskowitz provided us. It was accurate, helpful, and helped expedite our trip into
Manhattan. We especially appreciated her cheerful kindness. |
|
|
| Date: 03/15/20 |
| Employee: Sheila Feaguson |
| Work Location: AirTrain |
| Comments: Left an item in the airtrain, as I went back to retrieve it Sheila Feaguson was already aware of the item that was left and instructed me where to go
to pick it up. Great customer service, I was thankful. |
|
|
| Date: 03/15/20 |
| Employee: Sheikh Tahir |
| Work Location: Service Category Not Known |
| Comments: We had many questions and he answered us so courteously. He was very polite and did not rush us. We came to the terminal about 6 hours early and he told us where we could sit and then helped get us in line. He was friendly. It was a pleasure to have him assist us. |
|
|
| Date: 03/15/20 |
| Employee: Iesha Walker |
| Work Location: Service Category Not Known |
| Comments: She was very kind and helpful right away which took a little stress away from me. Nice work. |
|
|
| Date: 03/14/20 |
| Employee: Iesha Walker |
| Work Location: AirTrain |
| Comments: Iesha greeted me with a smile and was very helpful in getting me to where I needed to go. Thanks, Iesha! |
|
|
| Date: 03/14/20 |
| Employee: Sophia Siddiqui |
| Work Location: Welcome Center |
| Comments: Nice experience with Ms. Sophia. All my confusion clear after conversation with her.
She explained everything to me. I wish her success in future endeavors |
|
|
