Scroll below to view our Wall of Excellence where nomination stories are celebrated and rewarded!


Date: 7/6/20
Employee: Pasquale Mevo
Airport: Newark Liberty International Airport
Experience: I would like to submit the name of one of our employees Pasquale Mevo (Badge 6300520422) for nomination for the WeSoar employee award program. Background: We received a call yesterday afternoon from PAPD (Officer Gabriel @ 201-687-5846) stating that a family after lost 5 passport and credit cards in one of our carts somewhere in Terminal C. Upon hearing this, Pasquale Mevo went above and beyond to find the documents and successfully did so on a cart in Terminal C, level 2! See attached picture. Passports were handed to PAPD and we received the feedback that the passengers were appreciative beyond words. Employees like Pasquale Mevo help make EWR a better airport. Regards, Karim Baro Smartecarte General Manager Newark International Airport

Work Location: SmarteCarte

 

Date: 7/23/2020
Employee: Efrain Carreo
Airport: LaGuardia Airport
Experience: Efrain was working on Level 2 of Terminal B in the baggage claim area. I noticed him because he was calling for a large family who were leaving the terminal but had forgotten one of the children's bags under the seats they had been a few minutes before. Good Job being alert, helping our passengers avoid a travel disaster and the potential security response if the bag was noticed later.

Work Location: ERMC

 

Date: 7/14/2020
Employee: Deyanira Gomez
Airport: JFK International Airport
Experience: Sra, Gomez Thank you for providing outstanding customer service every time. for you patience and understating. Gracias, Miguel A Diaz

Work Location: AMB Parking office

 

Date: 6/5/2020
Employee: GRETTA FERNANDEZ
Airport: LaGuardia Airport
Experience: THIS LADY ALWAYS WILLING TO HELP EVERYONE. SHE TAKES CARE ALL EMPOYEE WITH UNIFORMS ,PAYSTUB AND MEDICAL INSURANCE ISSUE. SHE NEVER SAY NO TO NOBODY

Work Location: ABM PARKING SERVICES

 

Date: 6/29/2020
Employee: Sujhail Inoa
Airport: Newark Liberty International Airport
Experience: Sujhail is one of the ABM employee at EWR that works with me on the new PARCS User Acceptance Test (UAT). Since the inception of the UAT activity in early 2019, Sujhail has owned the process and provided constructive feedback. More importantly, Sujhail works together with two other EWR personnel, as a team, and this is the only reason why EWR will be the first airport to complete and accept the new PARCS UAT.

Work Location: ABM

 

Date: 5/21/2020
Employee: Brent Sealey
Airport: LaGuardia Airport
Experience: Brent Sealey is a supervisor in charge. First of all he is very respectful man. As a Co-worker is very professional. He treat each employees with respect and equally. Is a pleasure working with Mr. Sealey

Work Location: ABM parking services

 

Date: 07/14/2020
Employee: Deyanira Gomez
Airport: JFK International Airport
Experience: I have been dealing with Ms. Gomez since 2011, she was always very helpful when I had parking issues and questions. She was/is always prompt professional and courteous. When I found out about this program, I had to take the time to nominate her! George Schafer III.

Work Location: ABM Parking

 

Date: 07/14/202
Employee: Deyanira Gomez
Airport: JFK International Airport
Experience: Mrs.Gomez has wonderful customer service. She has been doing an outstanding job during the time of COVID. Mrs Gomez goes above and beyond to assist me with any parking complications I may have. She is always welcoming at the parking office.

Work Location: ABM Parking Serivce

 

Date: 07/13/2020
Employee: DEYANIRA GOMEZ
Airport: JFK International Airport
Experience: The employee greeted me with warm smile and assisted me with my parking account issue.

Work Location: ABM

 

Date: 07/08/2020
Employee: Kathy Aguilar
Airport: JFK International Airport
Experience: Wonderful check in agent -- Kathy Aguilar I went to the airport with my friend yesterday and helped him to check in for his flight to Seoul (and from there to BKK). Our agent was so wonderful and helpful I would like to offer a compliment. My friend didn't have his papers organized, didn't have his seat assignment and was generally disorganized. However, the agent was so patient and knowledgeable and helped him understand the papers required by Thai immigration. She also informed him of the opportunity to buy an upgrade to Economy Smartium, which he did and he was quite pleased with the seat and the service. I rarely encounter agents who are so professional and personable, so I made a note of her name to send this well deserved compliment. Thank you and I will definitely choose Asiana for my next trip to Asia.

Work Location: Swissport

 

Date: 07/02/2020
Employee: Brent Sealey
Airport: LaGuardia Airport
Experience: Mr.Brent work as supervisor in charge in ABM parking,working with employees as team,helpful and friendly,very dedicated employee.

Work Location: ABM

 

Date: 07/02/2020
Employee: Gretta Fernandez
Airport: LaGuardia Airport
Experience: My experience with Gretta Fernandez is so extraordinary , i must say she exemplifies excellence and creating all avenues to assist in what ever way possible . Gretta makes working fun..

Work Location: ABM Parking and Transportation Services.

 

Date: 07/02/2020
Employee: Kuljit Kaur
Airport: LaGuardia Airport
Experience: I must express the kindness and respectful manner in which Miss Kaur extend unto her co-workers, she always willing to render her assistance in any way possible .

Work Location: ABM Parking and Transportation Services.

 

Date: 06/29/2020
Employee: Emma Nikoi
Airport: Newark Liberty International Airport
Experience: Emma is one of the ABM employee at EWR that works with me on the new PARCS User Acceptance Test (UAT). Since the inception of the UAT activity in early 2019, Emma has owned the process and provided constructive feedback. More importantly, Emma works together with two other EWR personnel, as a team, and this is the only reason why EWR will be the first airport to complete and accept the new PARCS UAT.

Work Location: ABM

 

Date: 06/29/2020
Employee: Wayne Stasiowski
Airport: Newark Liberty International Airport
Experience: Wayne and I worked on the new PARCS User Acceptance Test (UAT) at EWR. Since the start of the UAT activity in early 2019, Wayne together with two other EWR personnel are active participants and provided constructive feedback to the process. More importantly, they worked together as a team. This is the primary reason why EWR will be the first airport to complete PARCS UAT.

Work Location: CMC

 

Date: 06/28/2020
Employee: Sophia Siddiqui
Airport: LaGuardia Airport
Experience: Around 2300hrs around 150 passengers arrived on a Spirit airlines. Sophia was welcoming passengers and making announcements on ground transportation pick up locations, guiding passengers for their baggage claim at carousel number C6 while maintaining 6ft social distancing with face covered by a mask.

Work Location: ERMC

 

Date: 03/20/2020
Employee: Deyanira Gomez
Airport: JFK International Airport
Experience: Deyanira is very approachable and always willing to assist. She never fails to respond to any inquiries. Deyanira is an exemplary employee and it is a pleasure to work with her.

Work Location: ABM Parking service

 



Date: 06/15/20
Employee: Deyanira Gomez
Work Location: Parking
Comments: She is great in service and always takes care the best she can, going above her duty and making sure all take care.

Date: 06/10/20
Employee:
Work Location: Parking
Comments: Deyanira Gomez is one of the most approachable, respectful and helpful person I know at the ABM office located in Building

Date: 06/10/20
Employee: Frederick James
Work Location: Parking
Comments: Frederick continues to assist his co-workers in any which way possible .Frederick has been kind, patient and extremely helpful .He supported the customers by ensuring that any difficulty they encountered was resolved quickly to the satisfaction of our team. Frederick truly exemplifies an employee who is focused on delivering exceptional customer service. he went out of is way to donate to the children pantry in this time of dire need.

Date: 06/08/20
Employee: Mario Cassinelli
Work Location: Parking
Comments: Mario is very respectful easy to work with. As a supervisor he is ready to help and listen to our concerns. I feel so comfortable to approach and ask any question I need answers to. it is such a pleasure working with Mario.

Date: 06/03/20
Employee: Nahdirah Leggins
Work Location: Taxi
Comments: I just wanted to email you about compassion and professionalism that Nahdirah Leggins showed me a few nights ago. God sent her to me in a time of need and I am so grateful that He did. I was very upset and alone. I had no phone, money or anything with me. Even though this Covid mess was going on, she let me use her phone to call my Mom. She made sure I was taken care of and got me a taxi back to the Crowne Plaza where I was staying. It's people like her that make this world a better place. Thank you so much! Tiffiney Morris Passenger

Date: 06/03/20
Employee: Nahdirah Leggins
Work Location: Taxi
Comments: My name is Peggy Cooper, I live in Pascagoula, MS and I just wanted to thank you and your employee Nahdirah Leggins, for the kindness and assistance you gave my daughter last night in her time of need. She was so upset and in so much distress, crying so hard I could hardly understand her. She has epilepsy and her seizures are brought on by stress and I was so afraid that she would have a seizure if she didn't calm down. I knew Andy had not gone off and left her, I told her he was somewhere in that airport looking for her, and he was. He said her never moved the car, she apparently was looking in the wrong spot for the car. Anyway, I just wanted you to know how much, as a mother, that I appreciate your kindness and help you and Nahdirah, gave to my daughter in her hour of need.

Date: 05/29/20
Employee: Mario Cassinelli
Work Location: Parking
Comments: Mr. Cassinelli treats people with respect, Polite and very helpful. He is an outstanding team leader.

Date: 05/28/20
Employee: INDRANIE RAMKISSOON
Work Location: Customer Service/Information Desk
Comments: Miss Ramkissoon is a very respectful lady.She is nice in all ways cooperate in helping coworkers and customers in a very professional manner. She always has a smile and a very pleasant personality. She just makes everyone feels welcome and comfortable.

Date: 05/26/20
Employee: Lorna Tomblison
Work Location: Customer Service/Information Desk
Comments: Mrs. Tomblison is a very helpful and efficient worker. She handles her tasks with much diligence and care. Mrs. Tomblison is always available to assist and very eager to learn. She is a responsible and very reliable worker.

Date: 05/26/20
Employee: Ylma Infante
Work Location: Customer Service/Information Desk
Comments: Ms. Ylma Infante is an excellent worker. She is ready, willing and able to assist with customer service related issues in addition to her daily tasks.

Date: 05/25/20
Employee: Deyanira Gomez
Work Location: Parking
Comments: Ms. Gomez continues to assist the American Airlines team members using the Red Lot during the pandemic. Ms. Gomez has been kind, patient and extremely helpful to our team members. Ms. Gomez supported our team members by ensuring that any difficulty encountered was resolved quickly to the satisfaction of our team members. Ms. Gomez truly exemplifies an employee who is focused on delivering exceptional customer service.

Date: 05/23/20
Employee: Courtney Williams
Work Location: Taxi
Comments: I had the opportunity to observe Courtney, a taxi representative inside Terminal 7 while waiting for some travelers who had arrived on an international flight from Kiev. Courtney immediately stood out with his friendly and warm welcome to all of the passengers who walked past his podium. He even walked passengers to the exit to assure that they were headed in the right direction. His desire to make the most of his assignment and improve the passenger experience such as the time he took the time to give accurate and detailed directions on how to use the AirTrain and subway. Way to go, Courtney!

Date: 05/22/20
Employee: Deyanra Gomez
Work Location: Parking
Comments: Ms. Gomez has been an integral part of the business conducted between the 2 parties, both PA/ABM and DHS/TSA since inception. She is always courteous, thorough and knowledgeable whenever I deal with her, whether in person or over the phone. She always handles things accurately and provides insight into circumstances requiring intervention. Her assistance is a valued asset and one that I rely on in the normal course of my business dealings with the Port Authority and ABM Parking Services. Please know that I recommend Ms. Gomez for recognition by her superiors for a job always well done!

Date: 05/22/20
Employee: Deyanira Gomez
Work Location: Parking
Comments: I have dealt with Deyanira Gomez at the ABM parking office at JFK for many years. She is professional, efficient, friendly and always willing to help. Love the JFK ABM parking lot office and Deyanira is an asset to the company

Date: 05/22/20
Employee: Deyanira Gomez
Work Location: Parking
Comments: Ms. Gomez demonstrates professionalism and is extremely helpful. Deyanira always has a smile on her face and is willing to help no matter how big or small the task. Deyanira is an asset and if anyone deserves recognition, it's her!

Date: 05/21/20
Employee: Ilyma Infante
Work Location: Parking
Comments: She is very professional and dedicated employee. She displays such a calm and pleasant personality no matter how difficult the challenge is.She is very flexible. Always willing to render help if needed . Her communiation skill in resolving the problems she encounter with the customers over the phone is amazing.

Date: 05/21/20
Employee: Indra Sookram
Work Location: Parking
Comments: Miss Sookram is always very approachable and polite employee. She always ready to help patron in any situation. She has smile all the time and provides excellent customer service.

Date: 05/21/20
Employee: Samina Salahuddin
Work Location: Parking
Comments: Samina is a very dedicated worker. She goes above and beyond to assist customer or a co-worker. Always willing to help others..

Date: 05/21/20
Employee: Lorna Tomblison
Work Location: Parking
Comments: Lorna is a dedicated and versatile employee. She fill in comfortably when others are on vacation. Always willing to work. Good job Lorna.

Date: 05/21/20
Employee: Indra Sookram
Work Location: Parking
Comments: Indra is a very pleasant employee. She is willing to assist at all times, very responsible employee.

Date: 05/21/20
Employee: Mohammed Qureshi
Work Location: Airline Information Desk
Comments: Mr. Qureshi was working the check-in desk for an Air India Re-Patriation flight. I had come across an elderly gentleman who worked his way in the queue to the top of the TSA security line when he informed the agent he wanted to check his bag. The gentleman did not speak English and he needed to go to airline check-in to check his bag for the flight. I escorted the gentleman to the check-in line and brought him to Mr. Qureshi. Mr. Qureshi was able to speak to the gentleman in his native language and it was determined that he had not yet been processed for the flight. The Indian Gov't required various forms to be filled out and a thermal check for each passenger. When Mr. Qureshi explained the process to the passenger, it was clear he was confused and did not understand what needed to be done to process for the flight. Mr. Qureshi observed this and personally escorted the passenger through each phase of the process and assisted him when needed. When the process was completed, he took the time to escort the passenger to the top of the security line (as he had already waited his time in the queue). Mr. Qureshi clearly went above and beyond to ensure this elderly and confused passenger was safely processed and was able to make his flight back home to India. Because of this personal attention to our passengers, Mr. Qureshi is deserving of a We Soar Higher Award.

Date: 05/20/20
Employee: Nelson Cardona
Work Location: Maintenance
Comments: Nelson works as a cleaner at terminal #4, he always going that extra mile, he never stop doing his job and he is very respectful. I really appreciate Nelson work and I think he really deserves this nomination. Thank you Nelson for a job well done.

Date: 05/20/20
Employee: Yolanda Shields
Work Location: Parking
Comments: Yolanda Shields (SIC) is a valuable asset to Parking. She exceeds expectations on a daily basis. Yolanda is that person that goes above and beyond to see that the customers as well as employees needs are met. You can go to her at any given time and she will assist in whatever issue you may have. Yolanda goes out of her way to show that she cares. Her dedication and commitment is commendable. Yolanda is well deserving of this award.

Date: 05/20/20
Employee: Linda Fore
Work Location: Parking
Comments: Linda Fore is the manager of our Employee Sales Office. She far exceed expectations on a daily basis. Linda is committed and passionate about her job and works diligently to satisfy the patron's needs. Her leadership is outstanding and she is truly appreciated for all that she does.

Date: 05/20/20
Employee: Tineshwar Ghaness
Work Location: Service Category Not Known
Comments: Mr. Ghaness is a supervisor-in-charge that demonstrates on a daily basis leadership. He owns what ever problem comes along until it is resolved. He welcomes a challenge and is dedicated to seeing that his employees as well as patrons, needs are met. I can go to him for help at any given time and he immediately assists and I appreciate all that he does. I believe that he is deserving of this acknowledgement and award.

Date: 05/20/20
Employee: Patricia Quick
Work Location: Parking
Comments: I nominate Patricia Qucik for her amazing work ethic and the caring she shows others whether it is an another employee or customer she is helping. Ms. Patricia has shown exemplary leadership and is role model to others who look up to her. She continues to go above and beyond for many when its least expected and gets the job done. Which is why I am nominated this well deserved ABM Employee.

Date: 05/20/20
Employee: Nailah Craig
Work Location: Parking
Comments: I nominate Nailah Craig for her knowledge in assisting others. Nailah has always shown that she is willing to help when needed and follows through until the task is completed. I have seen her go above and beyond when asked to research information to help a customer or another fellow employee with a situation. Nailah is well deserved of the nomination.

Date: 05/20/20
Employee: Nailah Craig
Work Location: Parking
Comments: Nailah Craig exceeds expectations on a daily basis. She is always willing to go that extra mile to do whatever needs to be done for the company. She is very concerned about the needs of the customers. She strives to make the customers happy and to make their visit with us pleasant. Her customer service is outstanding and she far exceeds what is expected of her.

Date: 05/20/20
Employee: Sabrian Taylor
Work Location: Parking
Comments: Sabrina is an employee who has shown tremendous knowledge in her position as a Supervisor. When she is called upon for her help in assisting a customer with an issue, she has the means on resolving situations very smoothly and efficiently. She is known as the "go to person" when you may have a problem that needs to be solved or just need an answer to a question. Which I why is nominate her for this award.

Date: 05/18/20
Employee: Lisa Richardson
Work Location: Customer Service/Information Desk
Comments: Lisa ensured a family of four made a flight to TLV. They were upset because of documentation issues and Lisa reassured them, helped and in the end they made their flight.

Date: 05/14/20
Employee: Indranie Ramkissoon
Work Location: Parking
Comments: Miss Ramkissoon is a very dedicated worker. She goes beyond and above to assist a custom or a co-worker. Always willing to help others in their work.

Date: 05/14/20
Employee: Naima Terki
Work Location: Parking
Comments: Working with Naima on a daily is surely a pleasure. She is very dedicated and hard working with a very pleasant personality which makes her approachable. Extremely helpful and cooperative.

Date: 05/12/20
Employee: Vidal Villanueva
Work Location: Parking
Comments: He is extremely dedicated to his work. He is very cooperative and willing to go that extra mile to render his assistance. His pleasant personality and the respect he gives to everyone makes it a pleasure to work with him on a daily basis.

Date: 05/12/20
Employee: Greta Fernandez
Work Location: Parking
Comments: She is a dedicated employee with a very pleasant personality. She is very cooperative and helpful. Working with her on a daily basis is surely a pleasure.

Date: 05/12/20
Employee: Indranie Ramkissoon
Work Location: Parking
Comments: She is very dedicated and punctual worker. She is always willing to assist in anyway possible.She has a very pleasant mannerism.

Date: 05/12/20
Employee: Joseph McCarthy
Work Location: Service Category Not Known
Comments: He is a very reliable, dedicated and cooperative worker. Always willing to work on any duties. Working with Mr. McCarthy on a daily basis is a pleasure.

Date: 05/12/20
Employee: Lorna Tomblison
Work Location: Parking
Comments: She is a very reliable and dedicated worker. Always willing to work on any task.

Date: 05/12/20
Employee: Mario Cassinelli
Work Location: Parking
Comments: He is extremely competent in handling the most difficult and sensitive changes that are going on in the Sales Office. Because of his excellent communication and problem solving skill, he interacts with his staff and co- workers in the most professional manner. He is very knowledgeable and cooperative. It a pleasure working with him on a daily basis.

Date: 05/08/20
Employee: Diphena Saintil
Work Location: Service Category Not Known
Comments: Miss Diphena Saintil is very diligent, respectful and professional.

Date: 05/07/20
Employee: Flor Garcia
Work Location: Maintenance
Comments: Flor is a great worker, always is doing her job above and beyond .

Date: 05/07/20
Employee: Migdalia Marrero
Work Location: Parking
Comments: thank you for your services

Date: 05/07/20
Employee: Jonathan Meissner
Work Location: ID Office
Comments: Made the entire experience enjoyable and very easy with very clear and understandable instructions. Assisted me with any questions with the process of getting my ID. I would highly recommend Jonathan for any future processes I may have.

Date: 05/06/20
Employee: Sabrina Taylor
Work Location: Parking
Comments: Sabrina Taylor is a Supervisor who is always willing to help. You can approach Sabrina with any problem and she readily owns it. She has been helpful in assisting customer service with various issues. We call her "Our Go To Girl." She has assisted in the training of her peers and she is respected for her knowledge and enthusiasm to help when needed. Sabrina is a valuable asset to Parking and her commitment and dedication does not go by unnoticed. Thank you Sabrina for all that you do!

Date: 05/06/20
Employee: Renauta Zingarello
Work Location: Parking
Comments: Renauta is an outstanding customer service representative. She daily seeks to connect to the patrons, while trying to solves the issues they present. During this pandemic she has been overwhelmed with customers calls and she daily handles the problems in an professional manner. She is accused of issues being her fault, but she connects to the customers in a way that changes their outlook. Renauta has been complimented by customers for her efficiency in resolving their claims. She truly follows the " WE SOAR" standards.! Great Job Renauta!

Date: 05/06/20
Employee: Jose Torres
Work Location: AirTrain
Comments: I would like to recognize Jose Torres for his customer service because while I was at Terminal B I had a platform full of passengers; Jose was passing through, and assisted me without hesitation. Jose helped me assist the passengers with the smart carts, luggage, and the parents who had babies . He helped me give directions to the passengers and he assisted me with lining up the passengers on the platform so we can transition them to terminal A or C when the air-train arrived. He deserves to be recognized for this award because he went above and beyond the call of duty to assist another co-worker at a terminal that he wasn’t assigned to. Jose is an excellent team player because he took the initiative to help out another co-worker without being instructed to do so. We need more people that are selfless like Jose.

Date: 05/06/20
Employee: Sheree Alston-Mosley
Work Location: Parking
Comments: Sheree is a Supervisor for ABM parking. She has a very welcoming smile and is always willing to resolve any issue she is faced with. Her smile alone brings peace to a angry patron. Her smile is contagious and definitely will make you smile back, I had a patron say "her smile calmed me down." Sheree offers a sincere welcome to everyone that approaches her. She is very approachable and willing to help in any way that she can. She is an asset to the service.

Date: 05/06/20
Employee: Lawanna Swinson
Work Location: Parking
Comments: Lawanna Swinson is an overnight Supervisor-in-Charge. She demonstrates a high level of respect and is therefore highly respected by her co-workers. Ms. Swinson not only gives respect she meets all of the WE Soar standards. She connects to the customers needs, she welcomes a challenge and she is approachable. Ms. Swinson is admired by peers for her approachability. You can go to her with any problem and she will do her best to resolve the issue. She takes ownership as the SIC to handle any disgruntled patrons in an efficient and respectful manner. Ms. Swinson is deserving of being recognized for her efforts.

Date: 05/06/20
Employee: Elisa Cruz
Work Location: Dining
Comments: Elisa has provided excellent service and has maintained the Starbucks locations in Terminal B keeping it stocked with products and open and operating during the Pandemic. She has continually reached out to the staff and has done a great job connecting with all the passengers and employees during this challenging time.

Date: 05/06/20
Employee: Sana Nadeem
Work Location: Store
Comments: While traveling from Redding to Zurich we had a layover in Newark. Not having had food in the plane and having been up for more than 12 hours we were desperately looking for food (everything was closed in the airport). Sana in Starbucks (terminal B) agreed to take extra time and heat us sandwiches even though she had closed already. This was very very much appreciated. Her kindness and availability were re remarkable. Thank you! Brand Name: Starbucks B Pre HMSHOST-STARBUCKS NEWARK INTERNATIONAL AIRPORT

Date: 05/06/20
Employee: Gretta Fernandez
Work Location: Parking
Comments: SHE ALWAY RESPECT EVERYBODY. SHE IS ALWAYS POLITE AND HELPFUL SHE COULD TAKE CARE EVERY EMPLOYEE WITH RESPECT AND COURTESY.

Date: 05/06/20
Employee: Gretta Fernandez
Work Location: Parking
Comments: Gretta is a great and motivate coworker. She is always able to help and she always say we are a TEAMWORK.

Date: 05/04/20
Employee: Gifty Wales
Work Location: Taxi
Comments: Gifty is taxi dispatcher who is true helper. Her supervisors can count on Gifty to hold over on her post because of last-minute changes or employee absence.

Date: 05/04/20
Employee: Carolyn Bower
Work Location: Taxi
Comments: Carolyn is taxi dispatcher who is true team player. With the many demands that have effected the work schedule, Carolyn jumps in to help in any way that she can with no complaints.

Date: 05/04/20
Employee: Shonda Jones
Work Location: Taxi
Comments: Shonda is a supervisor that has done a great job motivating the employees during these challenging times. She gives words of encouragement besides doing a spectacular job with helping to make sure our booths, time clocks, work area, etc. is being sanitized.

Date: 05/04/20
Employee: Ramiro Rojas
Work Location: Customer Service/Information Desk
Comments: Positive feedback sent to manager from passenger: My name is Nghia and I am sending an email to give feedback regarding the service that my father received at JFK yesterday. He arrived to JFK from Korea on Asiana Airlines. When he arrived there was some complications with his ticket to Detroit/Burlington with Delta Airlines. Because my dad does not speak English well, he was able to call me with the help of Ramiro. After a while we were finally able to figure out his tickets and he arrived home safely. Overall, Ramiro was a tremendous help in this whole process. He was friendly and assisted my dad throughout his time at JFK and with getting his ticket problems solved. Definitely would rate his service a 5/5! Thanks, Nghia

Date: 04/30/20
Employee: Jose Saez-Penate
Work Location: Customer Service/Information Desk
Comments: Jose is very welcoming and informative when I need information on any incoming flights. Always ready to assist when needed. Goes above and beyond.

Date: 04/28/20
Employee: Nashay Howard
Work Location: Customer Service/Information Desk
Comments: Great

Date: 04/27/20
Employee: Samina Salahuddin
Work Location: Parking
Comments: Samina interacts with everyone in the most professional manner and is very easy to deal with on a daily basis.She has an excellent communication and problem solving skill.She has shown herself to be extremely competent in handling the most difficult situations.

Date: 04/25/20
Employee: Iesha Walker
Work Location: Customer Service/Information Desk
Comments: I would like to recommend Iesha Walker. She's always proactive on post. She always gives concise information and puts the passengers needs first. She's a great example of what it means to work in customer service.

Date: 04/21/20
Employee: Sherry Winograd
Work Location: Customer Service/Information Desk
Comments: Sherry W has continued to come into to Newark Liberty International Airport during this pandemic. Donning gloves and colorful handmade mask, this VOLUNTEER is always happy to provide excellent customer service for passengers. Plus, she’s got some fun and interesting stories to share! Today she spotted a woman sitting all alone, and instinctively asked if she needed help. The woman had been waiting for her daughter to arrive…and unaware she was in the wrong terminal! Thankful to have Sherry nearby, she was given the fastest way to Terminal C.

Date: 04/20/20
Employee: Jorge Ruiz
Work Location: Parking
Comments: During my WE SOAR Customer Service Training Class, I was explaining to the employees about nominating their peers for a job well done. It was bought to my attention by several employees about the fast actions by Mr. Ruiz to assist a customer in need. While working in Valet a customer and his family exited the elevator and as they did so, the father starting having a seizure. Mr. Ruiz who has a daughter that also suffers from seizures immediately went over to assist. He asked the patron's wife if he could help and if her husband had a wallet. She retrieved his wallet and he told her to place it in his mouth. By doing this the patron did not bring any harm to himself. The customer recovered and he and his family was grateful for Mr. Ruiz's help. I am submitting this because his fellow co-workers said they do not have computers to nominate Mr. Ruiz for a well deserved recognition.

Date: 04/14/20
Employee: Victor Chan
Work Location: Ground Transportation
Comments: Melissa observed Driver Victor Chan delivering excellent customer service. Victor got off the bus to direct two passengers who mistakenly boarded his bus. He was very pleasant and engaging. He ensured the passengers received the necessary information to reach their destination.

Date: 03/21/20
Employee: Margret Moore
Work Location: Customs and border protection
Comments: This employee demonstrates an exemplary level of customer service and professionalism in assisting Customs and Border Protection in the Newark Airport Terminal C Primary area. Her ability to assist in expending the processing of hundreds of passengers (sometimes numbers exceeding 200 at a single arrival) is outstanding and it makes the job of the Officers so much easier when she is on duty. We love seeing Miss. Moore on duty when we arrive to our Terminal C work location.

Date: 03/20/20
Employee: Twan Beckford
Work Location: Wheelchair Service
Comments: During an incident where a customer was attempting to assault a JetBlue employee, Twan stepped in to prevent injury to either party. His intervention contributed to all parties being kept safe. We thank Twan for sacrificing his personal safety on behalf of others.

Date: 03/18/20
Employee: Kathy Toala
Work Location: Customer Service/Information Desk
Comments: Hallmark customer service agent Kathy Toala assisted a passenger that got dizzy and fell in TSA pre-security queue. The fall caused the passenger to hit her head on the floor. Kathy immediately ran to the passenger's aid and held the passenger's head while notifying the medical team.

Date: 03/18/20
Employee: Syed Shakil
Work Location: Parking
Comments: Mr. Shakil is a very hard worker. He is efficient as a acting SIC or just a supervisor. Always ready to assist in any capacity.

Date: 03/18/20
Employee: Deon Hibbert
Work Location: Parking
Comments: Deon is a very efficient and hard worker. Always willing to help in any situation, whether it’s a customer or employee.

Date: 03/17/20
Employee: Meherun Kanak
Work Location: Customer Service/Information Desk
Comments: Thanks for rewarding me with further inspiration. Thanks a lot!

Date: 03/16/20
Employee: Kiara Mendoza
Work Location: Welcome Center
Comments: She was outspoken and made the passengers in her surroundings aware of that she was there to assist them. I saw her offer to a passenger a shuttle as form of transportation. They refused because it was a shared ride. She then offered other alternatives for transportation. They gladly accepted her suggestions and they chose the form of transportation that they saw fit.

Date: 03/15/20
Employee: Zaida Penafiel
Work Location: AirTrain
Comments: Airtrain Operation - Terminal B was the transfer point due to some maintenance being done on the tracks. She was calm, attentive and helped passengers disembark and board the right train to their next destination. A family with lots of luggage and children needed help to get to Terminal C, she boarded the train and accompanied them to the gate for their departure.

Date: 03/14/20
Employee: Kathy Toala
Work Location: Customer Service/Information Desk
Comments: I as a supervisor i experience something amazing today from one of my agents assisting a passenger that fell and hit her head on the floor in TSA while waiting in the queue to get into security. She went above and beyond being there with her having a conversation with her because she was bleeding from her head. She stood with her And her husband until EMS arrived to take her.

Date: 03/13/20
Employee: Diomis Romero
Work Location: Service Category Not Known
Comments: While doing my tour I observed Diomis assisting a passenger that didn't speak a word in English, with the help of their tablet and a lot of patience they managed to figure out what exactly the passenger needed and they helped her to get to her destination. Diomis did an excellent job. Keep up the good work.

Date: 03/13/20
Employee: Michelle Roberts
Work Location: Customs and border protection
Comments: Employee had a disgruntled Swiss airlines customer approach her and ask if there was anybody that can help him retrieve his photo camera he left on the aircraft. Michelle notified me and Swiss airlines was made aware of the issue. About 30 minutes later no Swiss representative responded to help customer, Michelle went above expectations and helped the customer search for a Swiss representative.

Date: 03/11/20
Employee: Emma Nikoi
Work Location: Service Category Not Known
Comments: Emma is a well versed in Audits .She knows her job like the back of her hand..she goes above & beyond to get the job done...she deals with a lot of different attitudes and bosses YET she still manage to complete her work & stll help us out (her staff) WITH OUR PROBLEMS ..she deserves to be RECOGNIZED & REWARDED for all that she do..shes definitely a huge asset to ABM PARKING SERVICS

Date: 03/10/20
Employee: Virginia Moreno
Work Location: Welcome Center
Comments: While doing my tour I observed Virginia assisting a passenger that didn't speak a word in English, with the help of their tablet and a lot of patience they managed to figure out what exactly the passenger needed and they helped her to get to her destination. Virginia did an excellent job. Keep up the good work.

Date: 03/10/20
Employee: Lorraine Cort
Work Location: Parking
Comments: Lorraine is a good work, a pleasant to work with. Always smiling. Good team work will to help out at all times

Date: 03/10/20
Employee: Marisol Velez
Work Location: Parking
Comments: Marisol is professional at her job, kind,friendly and does a great job.

Date: 03/10/20
Employee: Rosa Armstrong
Work Location: Parking
Comments: Good employee, I would like to be more like Rosa when it comes to doing her job,

Date: 03/09/20
Employee: Subrina Ramrup
Work Location: Welcome Center
Comments: Good evening! Last night I was at JFK International Airport in N.Y.C. during that time, I had the opportunity to witness your employee, Subrina Ramrup greet customers, welcome them to N.Y.C., and assist and direct them to cabs, to the airbus and to hotels. She was very busy! I watched as she helped approximately a dozen customers, from almost that many foreign countries, and serviced them with kindness, a smile and great efficiency. She was a joy to behold! I commend you on having such a delightful employee! She works at Terminal 7. Respectfully, George N. Manley

Date: 03/08/20
Employee: Chime Shivatsang
Work Location: Customer Service/Information Desk
Comments: As for agent Chime i give him a nice compliment for being inside TSA lanes by myself moving passengers on his own for an hour. He was being calm and professional about it.

Date: 03/07/20
Employee: Jacqueline Richardson
Work Location: Customer Service/Information Desk
Comments: Jacqueline is exceptional, contagious and very energetic. The way she greet passengers at their arrival makes them feel getting like home. There's no bad days when Jacqueline is around!

Date: 03/07/20
Employee: Ann Gibbs
Work Location: Customer Service/Information Desk
Comments: This agent responded quickly and went above and beyond of their duties for providing what it was necessary to make a passenger feel better while waiting for CBP to be process wasn't feeling well.

Date: 03/06/20
Employee: Domingo Veras
Work Location: Maintenance
Comments: Domingo is very responsible, always respectful and takes his job seriously. He always has a smile on his face and is very gracious when we have to disturb his duties. He is a pleasure having around.

Date: 03/05/20
Employee: Victoria Amesimeky
Work Location: Parking
Comments: EZ Pass reader not working for my exit. Victoria was super helpful and super quick. She saw me stuck, stepped right up and 100% with a smile addressed and fixed the issue. I was very impressed.

Date: 03/05/20
Employee: Douglas Kent
Work Location: Customer Service/Information Desk
Comments: I work with Mr. Douglas every Wednesday and Thursday and I notice that he's always assisting passengers, he's always going above and beyond with a smile on his face. He's always approachable and willing to help.

Date: 03/05/20
Employee: Nahdirah Leggins
Work Location: Taxi
Comments: Nahdirah Leggins always provides outstanding customer services to our customer.

Date: 03/04/20
Employee: Zia Ahmed
Work Location: Customer Service/Information Desk
Comments: While on my tour as a supervisor I received a call from an ACES at T7 asking for an Urdu translator because the passenger spoke no English. I picked up ACES Zia Ahmed from terminal 1FIS and took him to Terminal 7 to assist the passenger. ACES Zia spoke to the passenger and the passenger told him that he lost his passport and he had no money was hungry and tired. ACES Zia went out his way and bought the passenger something to eat and drink out his own pocket; just to later found out that the “stranded passenger” actually made up different stories to other ACES, PAPD and PA staff.

Date: 03/04/20
Employee: Stephanie Correa
Work Location: Customer Service/Information Desk
Comments: American Airlines Manager on duty Stephanie Correa assisted and stood by during TSA long lines and assisted TSA with customer service for all passengers and maintained them calm and expediting passengers for their connections she showed great deal of leadership and customer service to agents and passengers.

Date: 03/04/20
Employee: ILeana Williams
Work Location: Airline Information Desk
Comments: She is very approachable person

Date: 03/03/20
Employee: Bianka Acosta
Work Location: Customer Service/Information Desk
Comments: My expectations for a flight on Virgin Atlantic are always high and my high expectations were met. I was incredibly pleased that Bianka remembered my name and greeted me accordingly. She also remembered the names of my wife and son even though they were not traveling with me. She is a STAR! I never thought I would say that, I look forward to checking in for my flight. It is always a pleasure to have Bianka waiting at check in desk at JFK. Having her as the first point of contact in the overall journey experience is tremendous.

Date: 03/03/20
Employee: Lorraine Cort
Work Location: Parking
Comments: Lorraine Cort is and excellent worker. Great team work, willing to get the job done with a smile!

Date: 03/03/20
Employee: Craig Folk
Work Location: Customer Service/Information Desk
Comments: Employee received great compliment from passenger: Dear Craig, Allow me, please, to thank you on behalf of my colleague, Stefan Savic – he is currently on a flight travelling back to Bucharest. He will contact Tarom, the Romanian carrier and give them the reference number you have kindly provided to ensure the luggage is tracked and gets here soon. Your assistance in this matter is highly appreciated and once again big thank you. Best regards from Bucharest, Roxana

Date: 03/03/20
Employee: Lynn Hughes
Work Location: Customer Service/Information Desk
Comments: Employee noticed a customer in distress due to a family emergency and went out of her way to locate an airline employee to assist the customer in booking a ticket for a flight to Tampa St Pete. Please note that no airline counters were open at this time. She located an off duty supervisor from SkyWest who agreed to assist the customer.

Date: 03/03/20
Employee: Michael Reilly
Work Location: Airline Information Desk
Comments: Employee assisted a customer needing to book tickets during a family Emergency. Employee did so on his own time outside of standard work hours.

Date: 03/03/20
Employee: Rosa Armstrong
Work Location: Parking
Comments: Rosa is a very respectful and honest person ,she give a 100 percent on what she does.

Date: 03/03/20
Employee: George Read
Work Location: Maintenance
Comments: We were walking behind TSA in front of the escalators and witnessed a young girl, about five years old, falling backwards on the escalator as she was going up. George ran up the escalator and caught her. She was bleeding and George administered first aid to her. He helped calm her and family.

Date: 03/03/20
Employee: Sharon McDuffie
Work Location: Customer Service/Information Desk
Comments: Sharon is awesome to work with. She consistently strives to make the experience of her co-workers and passengers positive. She is hard working, attentive, pleasant and devoted. As an ambassador of Newark Airport and the Port Authority, she should be recognized as on of our finest employees!

Date: 03/02/20
Employee: Virginia Moreno
Work Location: Welcome Center
Comments: As I was working with Ms. Moreno, I saw her demonstrate what it truly means to offer exceptional customer service. 6 individuals from a group of family members arrived before the rest of the group. The second half of the group was not able to reunite with the other individuals and proceeded to become nervous and anxious. Virginia assisted them in connecting to the airport WiFi and also directed them to their hotel in order to reunite with the others by using her tablet. This was a true example of an extraordinary employee.

Date: 03/02/20
Employee: Telima Bowers
Work Location: Taxi
Comments: While in the terminal Telima pleasantly asked me if I needed any help. When I walked back in the area I had stopped to type an email and she again greeted me and asked she can assist me with anything. As I typed my email I heard and saw her time and time again actively seek people to help even if it did not look like they needed a taxi. Her bright smile and kind disposition were so welcoming and should be recognized.

Date: 03/02/20
Employee: Mawa M Kamara
Work Location: Dining
Comments: I am always in the food court. There is truly one place I can go and KNOW there is going to be a huge smile. Mawa at the Carlos Bakery. Every single day I watch her smiling every time someone comes up to her. She almost forces everyone around her to be happy by her attitude. I think I will end up gaining weight just because she MAKES me buy something. 100 of her and I could rule the world.