| Date: 05/22/22 |
| Employee: Victoria Clough |
| Airport: JFK International Airport |
| Experience: Passenger at T5 queue pressed the Forester unit positive response and also added: " Dispatcher was really nice
and friendly. |
|
Work Location: Taxi Operations
|
|
| Date: 05/22/22 |
| Employee: Michelle Shakespeare |
| Airport: JFK International Airport |
| Experience: Michelle the dispatcher kept everyone informed. |
|
Work Location: Taxi Operations
|
|
| Date: 05/20/2022 |
| Employee: Bryan Chua |
| Airport: JFK International Airport |
| Experience: Passengers arrived at FIS and Bryan approached them if they needed any assistance. Passengers looked
frustrated and tired from the flight. Bryan engaged with them in a conversation and kept their mind away from
the frustration. They were very satisfied with the service and the interaction between them and bryan.
Passenger comment on survey:
Brian was great. Very friendly and helpful. Really made our arrival from a long flight easy |
|
Work Location: Smarte Carte
|
|
| Date: 5/20/2022 |
| Employee: Elizabeth Nunez |
| Airport: Newark Liberty International Airport |
| Experience: On 5/20/22, Elizabeth was the B-Roamer guard. While performing her job duties, I noticed her also providing
wayfinding assistance to multiple pax during a 30 minute period during the early morning rush. Additionally,
she frequently acts as an extra set of eyes in the terminal and contacts Term B Ops whenever she notices eqpt
out of service (elev/esc). Elizabeth is a great asset to Term B. |
|
Work Location: Intercon Security
|
|
| Date: 05/19/2022 |
| Employee: Owen Osbourne |
| Airport: JFK International Airport |
| Experience: Please see below Email from Air India Station manager Mr Girish Salian.
On behalf of Air India , We would like to recognize the excellent special handling and Wheelchair assistance
rendered by Mr Owen Osbourne from Pax Pax Assist to our VIP passengers on departure of AI 102/29Apr22
It gives me immense pleasure to commend Mr. Owen Osbourne for the
excellent Special handling service rendered to Ms. Sminu Jindal our first class
passenger on departure at New York Airport on flight AI 102 dated 29APR'22.
His dedication surely deserves recognition.
His devotion, positive attitude and attention to detail have not gone without
notice from the top management. I genuinely believe that he has played an
integral role in the success of Air India in New York. |
|
Work Location: Pax Assist
|
|
| Date: 05/19/2022 |
| Employee: Vincent Zingarello |
| Airport: Newark Liberty International Airport |
| Experience: Supervisor Vincent Zingarello was assigned the Economy P/6 Lot and was instrumental in helping the PAPD
locate a confused young man that was roaming the lot on a bicycle. Vincent was able to locate the man and
PAPD was able to take over the situation. Thank you Vincent for owning the situation and a JOB Well Done! |
|
Work Location: ABM Parking
|
|
| Date: 05/19/2022 |
| Employee: Shequelle Williams |
| Airport: Newark Liberty International Airport |
| Experience: Shequelle is a great asset to INS hall, she greets everyone with a smile, there is no problem she can not solve. She is
proactive and foresees any issues before they happen. Great team player. |
|
Work Location: ERMC
|
|
| Date: 05/19/2022 |
| Employee: Leon LeBlanc |
| Airport: Newark Liberty International Airport |
| Experience: As I approached the taxi area at Terminal C, I could hear Leon enthusiastically welcoming passengers to
Newark and providing a pleasant closing as they departed. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 05/19/2022 |
| Employee: Komal Patel |
| Airport: Newark Liberty International Airport |
| Experience: Komal is very excellent employee for this Dunkin'. She has helping nature. |
|
Work Location: Dunkin'
|
|
| Date: 05/18/22 |
| Employee: Pablo Janez |
| Airport: Newark Liberty International Airport |
| Experience: Pablo went above and beyond, acting as a translator during the filming for the quarterly reward video. He was
patient without missing a beat or impacting his own work. He even helped encourage the JCM employee who
was being filmed and calmed her nerves. |
|
Work Location: Tony and Benny
|
|
| Date: 05/18/2022 |
| Employee: Altermeesh Fullwood |
| Airport: Newark Liberty International Airport |
| Experience: A customer called to compliment Supervisor Altermeesh Fullwood for going above and beyond to assist her in
finding her car. The customer stated she was upset, confused and lost. Altermeesh calmed her down and helped
her to locate her car. The customer was excited and wanted to make sure that Altermeesh was recognized for
her outstanding service. Awesome Job Altermeesh! |
|
Work Location: ABM Parking
|
|
| Date: 5/16/2022 |
| Employee: David Martin |
| Airport: Newark Liberty International Airport |
| Experience: Today about 15:25L, EWR Air Train Platform at Terminal B was extremely crowded and many passengers
were trying to forced their way into the Air Train going in the direction from Terminal B to Terminal A. As a
result, a family with two smarte cartes and a stroller were trying to get on the train and they held the door
numerous times from closing normally preventing the both the air train car door and the platform door from
closing. Both doors remained opened about half way and the train was stuck. David Martin showed and
assured everyone that the train will be back in service momentarily. David made everyone calm and relaxed
as he fixed the issue and communicated on his radio. When the issue was resolved, he assisted the family
with their bags and strollers and ensure they boarded the train safely.
Thank you David for assisting with the Air Train issues and also helping the family.
Ramchandar Motiram
The Port Authority of NYNJ
5/16/2022. |
|
Work Location: Alstom (Air Train)
|
|
| Date: 5/16/2022 |
| Employee: Jermaine Coleman |
| Airport: Newark Liberty International Airport |
| Experience: Jermaine is an employee who meets and exceeds expectations each and every day. His desire and ability to
keep the INS/Customs Port Authority Supervisor informed of situations/incidents in the International Inbound
Baggage Room aid and assist me in ensuring all customers are able to claim their checked baggage in a timely
manner. His ability to effectively communicate via portable handheld radio proves most valuable. Additionally,
he follows all directions he is given and is an asset to the the team. |
|
Work Location: Oxford A/P Tech
|
|
| Date: 05/16/2022 |
| Employee: George Donkor |
| Airport: Newark Liberty International Airport |
| Experience: While in the field checking on the taxi operation, on Monday, May 16th, Mr. Donkor had a line of passengers
waiting to take a taxi at Terminal C. At the time the taxi system went down and he had to write a receipt for
passengers. Mr. Donkor remained calm and displayed professionalism with each passenger he interacted with. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 05/15/22 |
| Employee: Brian Safdar |
| Airport: JFK International Airport |
| Experience: Brain Safdar was called to assist a passenger that fell on the escalators at Federal Circle as she attempted to go
the Airline Terminals. Upon his arrival, he assessed the situation and request an ambulance. He remained with
the passenger and her family; calming them at this very difficult time. The ambulance transported her to the
hospital for further observation. His calmness and sharing of information helped to downgrade some the
passenger's anxiety. |
|
Work Location: Alstom Inc.
|
|
| Date: 05/14/22 |
| Employee: Samuel Carcamo |
| Airport: JFK International Airport |
| Experience: Terminal 5 is one of the busiest terminals at JFK and passengers' queue are always long. Passenger hit the
Forrester Unit with a happy face and added the comment: "Nice" for taxi dispatcher Samuel Carcamo and his
exceptional customer service provided. |
|
Work Location: Taxi Operations
|
|
| Date: 05/14/22 |
| Employee: Christopher Sewell |
| Airport: JFK International Airport |
| Experience: Taxi dispatcher Sewell was recently hired and has demonstrated excellent customer service skills. He received a
positive comment and happy face by T5 Taxi Area Forrester Unit by a passenger who was waiting to be loaded.
Sewell was pleasant and approachable. Plus, he provided extra information for transportation alternatives due
to the long waiting time. |
|
Work Location: Taxi Operations
|
|
| Date: 05/13/2022 |
| Employee: Aleishia Thompson |
| Airport: Newark Liberty International Airport |
| Experience: While in the field checking on the taxi operation, I observed Aleishia Thompson professionally managing the
consistent flow of passengers taking a taxi to leave the airport. In addition, she was assisting customers with
questions with regard to shuttle service, uber pickup, and Coach USA questions. Aleishia provided a warm
welcome/ closing and was knowledgeable concerning the questions asked. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 05/12/2022 |
| Employee: Monique Tomlinson |
| Airport: Newark Liberty International Airport |
| Experience: You can only win with Ms. Tomlinson on your team. Her attention to detail, troubleshooting skills and first-
class customer service is what keeps our parking lots running smoothly! |
|
Work Location: ABM Parking
|
|
| Date: 05/12/2022 |
| Employee: Nabila Salhi |
| Airport: Newark Liberty International Airport |
| Experience: Its always a pleasure to have Nabila in charge of the INS hall, she is always welcoming to the inbound passengers and
always goes out of her way to help them. She is a great leader and resolves any problems that arise without any issues. |
|
Work Location: ERMC
|
|
| Date: 5/12/2022 |
| Employee: Jose Fernandez |
| Airport: LaGuardia Airport |
| Experience: There was Mr. Jose Fernandez trying his best to empty out the overflowing trash cans at Terminal B's gate areas
as soon as possible. Unfortunately, Mr. Fernandez was on his own. I approached Mr. Fernandez plus
nominated him on how hard he was working and carrying the huge overfilled trash bags. He did express he
was on the only one available due to a shortage in staff but he still had to do his job and for that I felt he needed
a reward and recognition for his ability in handling the task at hand independently. Thank you Mr. Fernandez
for your dedication at work! |
|
Work Location: ABM Aviation Inc.
|
|
| Date: 05/12/2022 |
| Employee: Yolanda Shields |
| Airport: Newark Liberty International Airport |
| Experience: Where do we start? Thoughtful, proactive, dedicated and hard-working. The list goes on and on. Your transition
to the sales office left a void in the office. Then we all got a chance to see that no matter where you were
located, your commitment to making EWR a great airport increased ten-fold. Your hard work is greatly
appreciated and we would like to say thank you for all that you do here for EWR! |
|
Work Location: ABM Parking
|
|
| Date: 05/11/2022 |
| Employee: Ione Silva |
| Airport: Newark Liberty International Airport |
| Experience: Ms. Silva demonstrates the true meaning of customer service. Assisting our employee who park at Lot F on a
daily basis takes great deal of patience. Ms. Silva we thank you for your 20 years + of dedicated service to
EWR! |
|
Work Location: ABM Parking
|
|
| Date: 05/11/2022 |
| Employee: Andrea Miller |
| Airport: Newark Liberty International Airport |
| Experience: Ms. Miller transitions from the office to field and no matter which location she works, the best customer service
is always provided. We thank you for hard work and positive attitude! |
|
Work Location: ABM Parking
|
|
| Date: 05/11/2022 |
| Employee: Gale Gyant |
| Airport: Newark Liberty International Airport |
| Experience: Ms. Gyant is a true gem! When I speak with her regarding any issue, it is just FYI because she handled it!
Proactive, observant, helpful, responsible and friendly...We thank you for bringing all these wonderful qualities
to EWR! |
|
Work Location: ABM Parking
|
|
| Date: 05/11/2022 |
| Employee: Alice Foreman |
| Airport: Newark Liberty International Airport |
| Experience: We don’t always get at chance to say thank you due to the hustle and bustle of the day. Therefore, I would like
to take this time to express my thanks to Ms. Foreman for always being helpful and gracious to our patrons and
fellow employees here at EWR! |
|
Work Location: ABM Parking
|
|
| Date: 05/11/2022 |
| Employee: Vincent Zingarello |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Zingarello and I worked together during spring break when our parking lots were near full capacity. When
the traffic attendant was preoccupied with a passenger, Mr. Zingarello stepped right in and put on two hats and
guided our passengers to the locations that best suited their needs. This is the kind of dedication that keeps or
parking lots functioning here at EWR. |
|
Work Location: ABM Parking
|
|
| Date: 05/11/2022 |
| Employee: Rony Barahona |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Barahona is the kind of employee that you want on your team. He shows up! Snow Storms, Spring Break,
Tuesday and Wednesday Garage Closures… you name it, and he handles it! Thank you for your hard work! |
|
Work Location: ABM Parking
|
|
| Date: 5/10/2022 |
| Employee: Kai Aduayom |
| Airport: Newark Liberty International Airport |
| Experience: Kai works on an account that is routinely checking-in on level 1 and is always approached by guests who enter
the building from the parking lot area looking for airlines on other levels. On numerous occasions, I witnessed
Kai go out of his way to assist guests with directions. For one of the guests, Kai come out from behind the
counters and walked the person over to their requested location due to a language barrier. |
|
Work Location: Worldwide Flight Services
|
|
| Date: 05/10/22 |
| Employee: Tineshwar Ghaness |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Ghaness is an exemplary employee who always goes above and beyond his everyday duties. On numerous
occasions, especially during Spring Break, Mr. Ghaness was asked to add additional responsibilities to his daily
routine. Without skipping a beat, the work was completed as if it was a regular day. Hats off you to Mr.
Ghaness for a Job Well Done! |
|
Work Location: ABM Parking
|
|
| Date: 05/10/22 |
| Employee: Latesha Mayers |
| Airport: Newark Liberty International Airport |
| Experience: Customer Service at its Best!! Ms. Mayers, we thank you for your dedication to keeping the calm at our NJ
Airport. You hard work is truly appreciated! |
|
Work Location: ABM Parking
|
|
| Date: 05/10/22 |
| Employee: Hedwish Montalement |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Montalement has shown that no feather can be ruffled here at EWR! There is no parking lot or patron issue
that has not been addressed in my time working with Mr. Monalement. You are a true asset to Newark Airport
and ABM Parking!!! |
|
Work Location: ABM Parking
|
|
| Date: 05/09/2022 |
| Employee: CARLEEN REGIS |
| Airport: Newark Liberty International Airport |
| Experience: CARLEEN CONSISTENTLY PROVIDES EXCELLENT CUSTOMER SERVICE TO EVERY PERSON
WHO WALKS THROUGH THE DOORS. SHE GREETS EVERYONE PROMPTLY AND IS AUTHENTIC
AND WELCOMING. SHE GOES OUT OF HER WAY TO INTERACT PROFESSIONALLY AND WITH
WARMTH. EVERY CONSESSION WITHIN THE AIRPORT WOULD BE FORTUNATE TO HAVE HER AS
THEIR EMPLOYEE! |
|
Work Location: LOCCITANE
|
|
| Date: 05/09/2022 |
| Employee: Jewel Mcintyre |
| Airport: Newark Liberty International Airport |
| Experience: Ms. Mcintrye shows up at work to WORK! Her vigilance and reporting skills are exactly what we need to keep
our parking lots clean, safe and user-friendly. Thank you for your daily efforts! |
|
Work Location: ABM Parking
|
|
| Date: 05/09/22 |
| Employee: Nodene Somerville |
| Airport: Newark Liberty International Airport |
| Experience: Whether helping employees, guiding passengers or manning the PRCS system, Ms. Somerville has it all under
control. We thank you for you dedicated service! |
|
Work Location: ABM Parking
|
|
| Date: 05/09/22 |
| Employee: Rodger Alvarado |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Alvarado makes it look so easy on the toughest days. Thank you for bringing calmness to the hectic days.
We appreciate all that you do! |
|
Work Location: ABM Parking
|
|
| Date: 05/09/2022 |
| Employee: Lateisha Greaves |
| Airport: LaGuardia Airport |
| Experience: La teisha Greaves, portrayed exemplary care and commitment for our
customers who she didn't even know. They were 2 elderly ladies who
came to the incorrect terminal for a flight to Jamaica. The elderly ladies
was actually flying on Spirit Airline and nt Aa. La Teisha made sure that
they were reaccommadated on another flight on Spirit, and made sure
that they were picked up and taken back to their homes. The next day
she also made sure that they got on their flight. La Teisha showed so
much compassion and care. She needs to be recognized and awarded.
Rachel Pace at AA . Csa. |
|
Work Location: ABM
|
|
| Date: 05/08/2022 |
| Employee: Gerson Martinez |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Martinez has proven countless times to be an outstanding employee. Mr. Martinez, reports and owns any
discrepancies in our parking lots. We thank you and value your contribution in making the parking lots more
pleasant for our passengers. |
|
Work Location: ABM Parking
|
|
| Date: 05/08/2022 |
| Employee: JOSUE HIRALDO |
| Airport: LaGuardia Airport |
| Experience: I was working; meeting inbound flights close to midnight and Mr. Hiraldo approached me regarding a
distressed passenger who was missing her driver’s license and a couple of credit cards. The passenger arrived
from one of the United flights and later realized that she cannot find her DL and CC. She was about to leave
the airport and had asked for Mr. Hiraldo for assistance to help her find the missing cards. Mr. Hiraldo was
very sincere and dedicated upon helping the passenger (Ms. Gonzales). Mr. Hiraldo instinctively asked if we
can check the aircraft as a last resort. The items were found on the seat where passenger have dropped it by
accident. Without Mr. Hiraldo’s quick response and kindness, these items may have been stored or discarded
away. Left on board items are common but not a lot of it are returned or recovered right away. Kudos to Mr.
Hiraldo! |
|
Work Location: ABM AVAITION
|
|
| Date: 05/08/2022 |
| Employee: Lawanna Swinson |
| Airport: Newark Liberty International Airport |
| Experience: Team Work Makes the Dream Work and Ms. Swinson shows us all how the team should be run. Midnights are
one of the toughest shifts but with Ms. Swinson on your shift, be prepared for a smooth tour. Thank you for
your hard work and dedication! |
|
Work Location: ABM
|
|
| Date: 05/08/2022 |
| Employee: Chakaris McBrown Jr. |
| Airport: JFK International Airport |
| Experience: Chakiris McBrown retrieved an item (wallet) from Jamaica Station Guideway. A passenger dropped their
wallet on the tracks as she entered the AirTrain. This occurrence was during peak time for the AirTrain system.
The wallet contained important documentation for the passenger to travel. The item retrieval was completed in
a speedy and safe manner. |
|
Work Location: Alstom Inc.
|
|
| Date: 05/07/2022 |
| Employee: Zakia Seldon |
| Airport: Newark Liberty International Airport |
| Experience: Ms. Seldon is an asset to ABM. Everyday she shows up with her "A Game" ready to go. From deterring illegal
parkers to helping passengers. She handles it all! We thank her for a job well done every single day! |
|
Work Location: ABM Parking Lot
|
|
| Date: 05/06/2022 |
| Employee: Christopher Wright |
| Airport: Newark Liberty International Airport |
| Experience: Good morning all -
Please pass on my thanks to Academy bus driver Christopher Wright. This morning about 05:48AM, I was
on personal business at Terminal A level 3 check-in roadway near door #2 and I noticed two elderly
passengers (male with a walker) and female with a smarte carte loaded with bags were trying to board bus
#4952. The bus pulled up as best it could due to the traffic congestion issues. The driver was very patient and
polite in welcoming the passengers onboard and also inquiring where (airlines/terminals) they were going.
Both passengers took a while to get on the bus with their bags safely. The bus was already knelt which makes
it easier in accommodating the male passenger who was using a walker. Thank you driver Wright for being
polite and professional in discharging your duties - by you greeted both passengers with a good morning and
a smile goes a long way.
Ramchandar Motiram
The Port Authority Of New York and New Jersey. |
|
Work Location: Academy Busing
|
|
| Date: 05/06/22 |
| Employee: Howard Rowley |
| Airport: Newark Liberty International Airport |
| Experience: I would like to take this time to thank Mr. Rowley for his contribution to EWR Airport. As a construction
supervisor, Mr. Rowley handles situations as quick as they appear. Being proactive is second nature for Mr.
Rowley and it is that kind of work ethics that keeps the our employees and patrons safe! |
|
Work Location: ABM Parking
|
|
| Date: 05/05/2022 |
| Employee: Kalliope Mihalatos |
| Airport: Newark Liberty International Airport |
| Experience: Kalliope works in INS as an ACE and she is always willing to help everyone. She greets everyone with a smile and
respect, she goes the extra steps to ensure that passengers understand where to go. She makes everyone feel
welcomed. |
|
Work Location: ERMC
|
|
| Date: 05/05/2022 |
| Employee: Vincent Zingarello |
| Airport: Newark Liberty International Airport |
| Experience: Patron was recognized by a customer for his outstanding customer service. Vincent noticed that the customer
was having a problem with his tire. The customer had just returned from a 19 hour flight and his car had a flat
tire. He called around and was able to find a co-worker that had an air compressor. They were able to fix the
tire so that he could be on his way. Vincent is being recognized for Exceeding Expectations. |
|
Work Location: ABM Parking
|
|
| Date: 05/05/2022 |
| Employee: Nailag Craig |
| Airport: Newark Liberty International Airport |
| Experience: A patron complimented Nailah for her helping with his tired being fixed. Nailah was called by her co-worker,
Vincent Zingarello looking for an air compressor. Nailah went to her car and retrieved her personal compressor
to assist the customer. The patron was able to get his tire fixed and get on his way, appreciative of their help.
Nailah is being dominated for Exceeding Expectations. |
|
Work Location: ABM Parking
|
|
| Date: 5/3/22 |
| Employee: Melissa DeJesus |
| Airport: Newark Liberty International Airport |
| Experience: It was an absolute pleasure working with Melissa today. She owned the entire shift and completely exceeded
my expectations. She is a rockstar and is going very far with our company. Keep it up Melissa great job! |
|
Work Location: OTG
|
|
| Date: 05/03/2022 |
| Employee: Gerson Martinez |
| Airport: Newark Liberty International Airport |
| Experience: Thank you for always being so helpful and pleasant Gerson from Lot bleeds to C garage being full you are
always welcoming to customers and staff, Thank you! |
|
Work Location: ABM
|
|
| Date: 5/2/22 |
| Employee: Geraldine Davis |
| Airport: Newark Liberty International Airport |
| Experience: May 2 2022 day shift Thank you for being so friendly and coming out to help at the A gate, always a friendly
smile |
|
Work Location: ABM
|
|
| Date: 5/1/22 |
| Employee: JEAN URBINA |
| Airport: LaGuardia Airport |
| Experience: Nice worker Cashier:Shammi. Very fast & efficient checkout with Shammi. |
|
Work Location: HMSHOST - SHAKE SHACK
|
|
| Date: 5/1/22 |
| Employee: Alfred Simmons |
| Airport: Newark Liberty International Airport |
| Experience: Alfred was working at the North East Corridor, no Terminal above, he is always ready to assist customers and
has a kind and courteous, calming demeanor, Thank you Alfred! |
|
Work Location: ERMC
|
|
| Date: 5/1/22 |
| Employee: Sherry Winograd |
| Airport: Newark Liberty International Airport |
| Experience: Sherry has been volunteering for Traveler's Aid for nearly 11 years and truly enjoys assisting passengers
make their connections by providing superior customer experience. She recently introduced herself to a team
of Port Authority staff conducting a customer experience & wayfinding walkthrough within EWR's Terminal
B.
She requested assistance in addressing some observed customer pain points relating to signage. She
articulated that she helps countless customers exiting the Customs Hall find their way to various ground
transportation options and recommended the signage be updated to reflect Ride-app pick-up locations as
well as more clearly provide direction to EWR's AirTrain. Sherry exceeded the group's expectations by
offering unique solutions to assist customers while also never ceasing to provide frontline customer service
during the interaction. The airport is extremely lucky to have volunteers like Sherry. |
|
Work Location: Travelers Aid
|
|
| Date: 05/01/2022 |
| Employee: John Tam |
| Airport: Newark Liberty International Airport |
| Experience: The last 3 days while on duty I have noticed John being very proactive with setting up extra stanchions at both B1 and
SAS counters in order to help manage long queuing and volume. John did not need any direction from PA staff, but
instead took it upon himself to take care of the problem before it got out of hand. Whenever I see him on duty his
professionalism and customer service is excellent. |
|
Work Location: ERMC
|
|
| Date: 5/1/22 |
| Employee: Diomis Romero |
| Airport: JFK International Airport |
| Experience: ACES Diomis went above and beyond with a passenger who lost her flight back to Puerto Rico, she assisted
her at the Airline HELP Desk. Thank you for always do an excellent job. |
|
Work Location: ERMC Aviation/ ACES
|
|
| Date: 5/1/22 |
| Employee: Anacaris Fernandez |
| Airport: JFK International Airport |
| Experience: Admin Anacaris assisted one person via phone call at ( JFK Customer Services Phone/ Translation- Spanish)
that her sister was lost at the terminal and lost her flight to Puerto Rico. She explain her what her sister should
do in order to have a new flight. The passenger sister called again the office because she wasn't able to find the
Airline HELP Desk. Her sister was so scared and worry about her because she was crying and cant speak
English. Anacaris went to terminal 5 and met up with the passenger and assisted her with ACES on duty at
terminal at the moment. Passenger was able to schedule a new flight the same day.
Thank you for your excellent Job, and also Diomis Romero, Janie W, who also assisted the passenger with the
boarding process. |
|
Work Location: ERMC Aviation/ Admin
|
|
| Date: 5/1/22 |
| Employee: Janie Westfield |
| Airport: JFK International Airport |
| Experience: ACES Janie did an excellent Job assisting a passenger who lost her flight to Puerto Rico, She assisted her with
her boarding process after been lost at the terminal and rescheduled to a new flight. Thank you for all your help
and always do the best for the passenger. |
|
Work Location: ERMC Aviation/ ACES
|
|
| Date: 05/01/2022 |
| Employee: Rafael Carvahlo |
| Airport: Newark Liberty International Airport |
| Experience: Rafael always receives customers with a big warm smile and he always makes sure that they are well attended.
He always goes the extra mile to make sure that the customers are well served. He also brings a very vibrant
and energetic energy into the workplace. |
|
Work Location: Red Mango/The Grove, Inc.
|
|
| Date: 05/01/2022 |
| Employee: Anna Brody |
| Airport: Newark Liberty International Airport |
| Experience: Customer Elizabeth Epstein submitted a Comment Card stating that she was treated with such respect and
compassion while being patted down or her insulin pump. She should be a model for all TSA agents during pat
down. |
|
Work Location: TSA
|
|
| Date: 5/1/22 |
| Employee: Gabrielle White |
| Airport: Newark Liberty International Airport |
| Experience: She was mentioned on Twitter regarding her customer service |
|
Work Location: World Bean
|
|
| Date: 5/1/22 |
| Employee: Henfry Alvarez |
| Airport: LaGuardia Airport |
| Experience: Henfry was on the move and quickly assuring the passenger's bags were secured on the luggage belt to load on
the plane. You can see Henfry hustling to keep up with the drop off bag demand, but also stayed ahead with
answering any questions passengers had at Terminal A. Even though baggage handling can be a heavy task,
Henfry embraced the excitement it generates to boost his work morale, production, and efficiency. |
|
Work Location: Prime Flight
|
|
| Date: 5/1/22 |
| Employee: Johanna Cruz |
| Airport: LaGuardia Airport |
| Experience: I witnessed Johanna in the concessions area at Terminal A cleaning the diligently from the tabletop counters,
floors, trash cans and windows. There was definitely a sense of dedication and thoroughness that it made me
witness what an exceptional airport worker we have at LGA. |
|
Work Location: Roma Cleaning
|
|
| Date: 5/1/22 |
| Employee: Serge Jean-Francois |
| Airport: LaGuardia Airport |
| Experience: Serge was handling more that one responsibility at the time. From supervising the bus drivers, answering
inquires from passengers and at the same time, accommodating a crying passenger who was in dyer need to get
to Terminal C from B which is not close at all. Serge immediately stopped one of his smaller shuttle buses and
directed the driver to take the distressed passenger straight to Terminal C. It was incredible to see the heart felt
concern Serge demonstrated to the passenger. You can see the gratefulness and ease Serge brought to the
passenger. It makes me happy to see an airport employee who is customer facing go above and beyond to assist
our customers to the best of his abilities. |
|
Work Location: ABM Bussing
|
|
| Date: 5/1/22 |
| Employee: Arlene Scarlett |
| Airport: JFK International Airport |
| Experience: I would like to thank Ms. Arlene Scarlett for the outstanding service she provided to my friend who needed
wheelchair assistance in getting from Terminal 4 to Terminal 2 in order to catch his flight back home to
Columbus, Ohio. In addition, Arlene directed my friend’s wife to the right counter to check their bags.
Arlene’s friendly attitude, care, concern, patience and professional was great appreciated by my friend, his
wife and myself. Arlene made a difficult job look easy! Thank you Arlene for all your hard work. |
|
Work Location: ERMC
|
|
| Date: 4/30/22 |
| Employee: Carlos Ozoria |
| Airport: JFK International Airport |
| Experience: Carlos Ozoria is a hard and reliable ACES. Mr. Ozoria as a
worker is cordial, respectful and kind., but, as a representative
of the Port Authority and EMRC at JFK Airport, is irreplaceable
because, of his knowledge and experience as a customer
service agent. Mr. Ozoria always treats every passenger with
respect and interest in the need of each and every passenger. |
|
Work Location: EMRC
|
|
| Date: 4/28/22 |
| Employee: Syeda Sharif |
| Airport: LaGuardia Airport |
| Experience: She is very hard working, sincere employee, always nice with her guest passenger. |
|
Work Location: ERMC
|
|
| Date: 04/25/2021 |
| Employee: Maldonado Kattia |
| Airport: JFK International Airport |
| Experience: Aces K. Maldonado was observed assisting a elderly passenger that arrived on Delta flight from Cleveland
Ohio. This passenger is schedule to connect on an Air Serbia flight later in the day, unfortunately he left his
passport at home on the counter top in Cleveland. Aces Kattia went above and beyond in assisting him to book
a return flight to retrieve his passport then return to catch his Air Serbia flight a day later as she guided him on
how to change his ticket for a day later. This passenger was very grateful as he only speak Russian and had
arrived at terminal 4 then he had to go to terminal 1 for Air Serbia to change his ticket then to terminal 2 to
board his flight back to Cleveland. Thank you aces K. Maldonado. |
|
Work Location: ERMC
|
|
| Date: 4/25/22 |
| Employee: Patricia Taylor |
| Airport: Newark Liberty International Airport |
| Experience: Patricia, Thank you for being so helpful and kind to our Customers. Even though it was busy at Terminal C
with an Air Train shutdown, you helped each customer that came to you with a smile, Thank you! |
|
Work Location: ERMC
|
|
| Date: 04/25/22 |
| Employee: Candido Cepeda |
| Airport: Newark Liberty International Airport |
| Experience: Thank you Candido for your dedication to customer service. Your helpful approach to the many customers that
traveled thru P4 during our busing operation is appreciated, especially when they needed a helping hand off the
bus and escorted into the P4 lobby, Thank you! |
|
Work Location: ERMC
|
|
| Date: 04/25/2022 |
| Employee: Linesh Shah |
| Airport: Newark Liberty International Airport |
| Experience: I over heard conversation between this employee and passengers. Passenger asking for Rental Car and Linesh
went with them to show how to get Airtrain and where to go. This is beyond expectation. |
|
Work Location: Dunkin' Donuts
|
|
| Date: 4/24/22 |
| Employee: Lisa Johnson |
| Airport: Newark Liberty International Airport |
| Experience: Lisa is kind and friendly, she tried her best to help expedite me out of the parking lots when there was a delay
with the proxy cards, much appreciated Lisa ! |
|
Work Location: ABM Parking
|
|
| Date: 04/24/22 |
| Employee: Amrita Ramnarine |
| Airport: Newark Liberty International Airport |
| Experience: Great job Amrita keeping our customers informed on which train and bus to board during our partial Air Train
reduction last week , Thank you! |
|
Work Location: ERMC
|
|
| Date: 04/23/2022 |
| Employee: Fabian Moodie |
| Airport: JFK International Airport |
| Experience: Fabian Moodie encountered a passenger at Terminal 4 (AirTrain Platform) in distress. He advised that the
passenger was having a panic attack. Apparently, she lost her backpack containing her travel documents.
Fabian was able to calm the passenger down. With comforting words, the passenger calmed down and took her
medication. He requested permission to escort her to Jamaica Station where her backpack was found. Fabian
had gained her trust, and she allowed him to take the lead in helping. |
|
Work Location: Alstom Inc.
|
|
| Date: 4/22/2022 |
| Employee: Juan Garcia |
| Airport: JFK International Airport |
| Experience: Passenger from Smarte Carte Bag Storage at T4took the time out to write a positive comment regarding the
service Juan Garcia provided.
“Amazing service. The gentleman who was there and provided service was very genuine.” |
|
Work Location: SmarteCarte
|
|
| Date: 04/22/2022 |
| Employee: Komal Patel |
| Airport: Newark Liberty International Airport |
| Experience: Komal is a assets to Dunkin as well as PA.
She is always connect to customers for their requirements. |
|
Work Location: Dunkin' Donuts
|
|
| Date: 04/20/2022 |
| Employee: Syeda Sharif |
| Airport: LaGuardia Airport |
| Experience: I found Syeda very proactive and approachable, very friendly interacting with passengers
with a fresh smile. |
|
Work Location: ERMC
|
|
| Date: 4/19/22 |
| Employee: Alex Luciano |
| Airport: JFK International Airport |
| Experience: Alex Luciano is the project manager for the Customer Service program and I want him to be
recognized for going above and beyond assisting a passenger that was stranded at the jetblue
terminal, the passenger was trying to travel to the Dominican Republic but he got stranded
and did not have money to buy any food so Alex came to the terminal while I was talking to
the passenger; Mr Luciano got involved with the passenger situation and decided to buy food
for the passenger and help to book the passenger in the next available fly. Thank you Alex for
going above and beyond. |
|
Work Location: ERMC
|
|
| Date: 4/19/2022 |
| Employee: Sandeep Singh |
| Airport: JFK International Airport |
| Experience: T4 passenger posted this comment about Smartecarte Porter Sandeep Singh.
SANDEEP was so helpful in so many ways truly. He was patient, kind,. explained the process, helped us
throughout. He was a ten out of ten Can't thank him enough. |
|
Work Location: Smartecarte
|
|
| Date: 04/19/222 |
| Employee: Jenell McKenzie |
| Airport: JFK International Airport |
| Experience: The employee often welcomes passengers as they start exiting the Customs/Immigration area and asks if they
have any questions. She is willing to go the extra mile to assist those in need. |
|
Work Location: ERMC
|
|
| Date: 04/16/2022 |
| Employee: Fabian Moodie |
| Airport: JFK International Airport |
| Experience: A customer reported:
In the Terminal 5 station, the employee saw me walking up to him and asked if he could help me. I asked him
which train would take me to the Rental Car Center. He pointed to the correct track, and said, "Take this one
three stops to Federal Circle. It's coming now." I thanked him and he said, "Have a nice day."
The employee was welcoming, approachable and attentive. |
|
Work Location: Alstom
|
|
| Date: 4/16/2022 |
| Employee: Charles Lloyd |
| Airport: JFK International Airport |
| Experience: Charles Lloyd received an exemplary review based on his customer service skills when he assisted an elderly
passenger get reunited with their family member after getting lost on the AirTrain. The passenger filled out a
QR Survey and provided the following comment - "C. Lloyd was soo helpful and kind his presence was very
much appreciated. Like an angel sent from above Even with a mask on I could tell how happy he was. Please
advise him thank you so much for his excellent customer service and proving to us we do have kind people in
this world thank you thank you so much" - Great Job Charles. |
|
Work Location: Alstom
|
|
| Date: 04/14/22 |
| Employee: Jewell Mclntyre |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Jewell Mclntyre for her above and beyond service throughout a very challenging
week with parking availability. Jewell was out there assisting extremely angry customers, employees and
directing traffic at the short-term A/B parking lot. Jewell was proactive and provided the best level of service
possible to our customers while maintaining a positive attitude. Jewell is a true asset to the team and essential
to our parking operation. I want to thank Jewell for her assistance on a regular day but especially during these
challenging times. |
|
Work Location: ABM
|
|
| Date: 04/14/22 |
| Employee: Christopher Schwartz |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Christopher for his above and beyond service throughout a very challenging week
with parking availability. Christopher was out there assisting extremely angry customers, employees and
directing traffic while still attending to his supervisory duties. Christopher was proactive and provided the best
level of service possible to our customers. Christopher is a true asset to the team and essential to our parking
operation. I want to thank Christopher for his assistance on a regular day but especially during these
challenging times. |
|
Work Location: ABM
|
|
| Date: 04/14/22 |
| Employee: Nailah Craig |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Nailah for her above and beyond service throughout a very challenging week with
parking availability. Nailah was working as one of the PRCS supervisors answering calls from extremely angry
customers and employees from all parking lots. Nailah demonstrated patience and a positive attitude when
answering numerous back to back calls. Nailah is a true asset to the team and essential to our parking operation.
I want to thank Nailah for her assistance on a regular day but especially during these challenging times. |
|
Work Location: ABM
|
|
| Date: 04/14/22 |
| Employee: Monique Tomlinson |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Monique for her above and beyond service throughout a very challenging week with
parking availability. Monique was out there assisting extremely angry customers, employees and directing
traffic while still attending to her supervisory duties. Monique was proactive and provided the best level of
service possible to our customers while maintaining a positive attitude. Monique is a true asset to the team and
essential to our parking operation. I want to thank Monique for her assistance on a regular day but especially
during these challenging times. |
|
Work Location: ABM
|
|
| Date: 04/14/2022 |
| Employee: Manleen Setimbi |
| Airport: JFK International Airport |
| Experience: A passenger was confused regarding transportation to another airport and had a previously arranged voucher.
Manleen shared her knowledge and quickly connected the passenger with the service that would allow enough
time to make a connecting flight. Thanks for stepping in to help, Manleen! |
|
Work Location: ERMC
|
|
| Date: 4/13/22 |
| Employee: Ysvania Ciriaco |
| Airport: JFK International Airport |
| Experience: ACES Ysvania ,Ciriaco helped a stranded family that day with her extraordinary service .That stranded family
was supposed to go to a shelter and they been waiting at t#2 with their 3yrs old child without any help .When
they heard aces Ysvania speaks Spanish and they came forward to ask for help. Aces Ysvania helped them with
all kind of assistance that she could .That family was sent to shelter with urban pathways provided by Pa 76. |
|
Work Location: ERMC
|
|
| Date: 04/13/2022 |
| Employee: Kwasi Agyemang |
| Airport: Newark Liberty International Airport |
| Experience: Mr agyemang is always willing to help passengers and fellow coworkers out
Today he was here to assist with a family of 5 connecting from Ewr to dca and iad mex
Just as flight was getting close to stop checking in
Passenger had an issue with the infant ticket
He stepped in and fix the ticket
Passenger was able to check in and make the flight
He’s always helping at the lobby.
Thank you for always helping
And caring |
|
Work Location: United airlines
|
|
| Date: 4/13/2022 |
| Employee: Willie Calloway |
| Airport: LaGuardia Airport |
| Experience: What a pleasure to have met Willie as he was greeting all the customers with a smile. Willie has 25 yrs at LGA
and voiced how it made his day to get recognized for a nomination. His smile is very contagious and
welcoming as he socializes with everyone on airport to inquire if any assistance is needed to wish everyone a
nice, blessed day. Thank you Willie for being a dedicated airport employee and carrying out great customer
service. |
|
Work Location: ABM Aviation
|
|
| Date: 4/13/2022 |
| Employee: Venessa Tejeda |
| Airport: LaGuardia Airport |
| Experience: It was a high volume passenger day and Venessa was on point assisting customers in the Baggage Claim area.
Venessa found children playing on the luggage belt which is not safe especially, not knowing when they will be
activated and delivering luggage. She made a friendly announcement for passengers and the children to keep
the luggage belt area clear to avoid inquires. The manner Venessa handled the big crowds and multitasked her
responsibilities, demonstrated a great job! |
|
Work Location: ERMC
|
|
| Date: 04/13/2022 |
| Employee: Umair Saeed |
| Airport: LaGuardia Airport |
| Experience: I would like to recognize Mr. Umair Saeed for always going above and beyond everyday he comes in for work.
Today specifically he truly went above and beyond in assisting and saving a passenger's life. A passenger fell
down the escalator from Level 1 all the way down to Level 2. Aces Saeed, with his quick thinking pressed the
emergency stop button as the passenger's pants got stuck in the escalator. Aces Saeed all while helping the
passenger also called his supervisors and did all the right steps in making sure we got all the information
needed to inform PAPD/EMS. Aces Saeed then provided this passenger with tissues and a chair to sit on and
made sure he was okay until EMS arrived. I would like to take this time to THANK YOU Saeed for ALL that
you do! |
|
Work Location: ERMC
|
|
| Date: 4/13/2022 |
| Employee: Olga Chang |
| Airport: LaGuardia Airport |
| Experience: During my inspections of the restrooms at Terminal B, I noticed Olga because of her pleasant welcoming to all
entering the women's restroom. Plus the restroom smelled clean and fresh. As I approached her to tell her what
a good job she has done, Olga began to inform me of all the cleaning products she uses and how diligently she
cleans from the bathroom stalls to the sinks and trash removal. It was impressive to capture Olga doing an
amazing job with cleanliness. Thank you Olga for your hard work! |
|
Work Location: ABM Aviation
|
|
| Date: 04/13/22 |
| Employee: Maria Rodriguez |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Maria Rodriguez for her above and beyond service throughout a very challenging
week with parking availability. Maria was out there assisting extremely angry customers, employees and
directing traffic. Maria was proactive and provided the best level of service possible to our customers while
maintaining a positive attitude. Maria is a true asset to the team and essential to our parking operation. I want to
thank Maria for her assistance on a regular day but especially during these challenging times. |
|
Work Location: ABM
|
|
| Date: 04/13/22 |
| Employee: Roger Alvarado |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize ABM Supervisor, Roger Alvarado, for exceeding expectations through a very
challenging week with parking availability. I am the parking lot PA Supervisor and having to answer numerous
questions and staff request from my superiors, my communication with Roger was constant. Roger never
hesitated, kept calm, and with a positive attitude responded promptly to all our needs. Roger demonstrated
above and beyond leadership in ensuring we had sufficient staff to handle the demand at hand. I want to thank
Roger for being such a pleasure to work with on a regular but especially during these challenging times. |
|
Work Location: ABM
|
|
| Date: 4/13/22 |
| Employee: Irma Silva |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Irma Silva for her above and beyond service throughout a very challenging week with
parking availability. Irma was out there assisting extremely angry customers, employees and directing traffic
while still attending to her supervisory duties. Irma was proactive and provided the best level of service
possible to our customers while maintaining a positive attitude. Irma is a true asset to the team and essential to
our parking operation. I want to thank Irma for her assistance on a regular day but especially during these
challenging times. |
|
Work Location: ABM
|
|
| Date: 04/13/22 |
| Employee: Tinesh Ghaness |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize ABM Supervisor, Tinesh Ghaness, for exceeding expectations throughout a very
challenging week with parking availability. I am the parking lot PA Supervisor and having to answer numerous
questions and staff request from my superiors, my communication with Tinesh was constant. Tinesh never
hesitated, kept calm, and with a positive attitude responded promptly to all our needs. Tinesh demonstrated
above and beyond leadership in ensuring we had sufficient staff to handle the demand at hand. I want to thank
Tinesh for being such a pleasure to work with on a regular but especially during these challenging times. |
|
Work Location: ABM
|
|
| Date: 4/13/22 |
| Employee: Vincent Zingarello |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Vincent for his above and beyond service throughout a very challenging week with
parking availability. Vincent was out there assisting extremely angry customers, employees and directing traffic
while still attending to his supervisory duties. Vincent was proactive and provided the best level of service
possible to our customers while maintaining a positive attitude. Vincent is a true asset to the team and essential
to our parking operation. I want to thank Vincent for his assistance on a regular day but especially during these
challenging times. |
|
Work Location: ABM
|
|
| Date: 4/13/22 |
| Employee: Gale Gyant |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Gale for her above and beyond service throughout a very challenging week with
parking availability. Gale was working as one of the PRCS supervisors answering calls from extremely angry
customers and employees from all parking lots. Gale demonstrated patience and a positive attitude when
answering numerous back to back calls. Gale is a true asset to the team and essential to our parking operation. I
want to thank Gale for her assistance on a regular day but especially during these challenging times. |
|
Work Location: ABM
|
|
| Date: 04/13/22 |
| Employee: Nodene Somerville |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Nodene for her above and beyond service throughout a very challenging week with
parking availability. Nodene was out there assisting extremely angry customers, employees and directing traffic
while still attending to her supervisory duties. Nodene was proactive and provided the best level of service
possible to our customers while maintaining a positive attitude.
She was also working as one of the PRCS supervisors answering calls from all parking lots. She demonstrated
patience and a positive attitude when answering numerous back to back calls. Nodene is a true asset to the team
and essential to our parking operation. I want to thank Nodene for her assistance on a regular day but especially
during these challenging times. |
|
Work Location: ABM
|
|
| Date: 04/13/22 |
| Employee: Andrea Miller |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Andrea for her above and beyond service throughout a very challenging week with
parking availability. Andrea was working as one of the PRCS supervisors answering calls from extremely angry
customers and employees from all parking lots. Andrea demonstrated patience and a positive attitude when
answering numerous back to back calls. Andrea is a true asset to the team and essential to our parking
operation. I want to thank Andrea for her assistance on a regular day but especially during these challenging
times. |
|
Work Location: ABM
|
|
| Date: 04/13/22 |
| Employee: Gerson Martinez |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Gerson for his above and beyond service throughout a very challenging week with
parking availability. Gerson was out there assisting extremely angry customers, employees and directing traffic
while still attending to his supervisory duties. Gerson was proactive and provided the best level of service
possible to our customers while maintaining a positive attitude. Gerson is a true asset to the team and essential
to our parking operation. I want to thank Gerson for his assistance on a regular day but especially during these
challenging times. |
|
Work Location: ABM
|
|
| Date: 04/13/22 |
| Employee: Zakia Seldon |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Zakia for her above and beyond service throughout a very challenging week with
parking availability. Zakia was working as one of the PRCS supervisors answering calls from extremely angry
customers and employees from all parking lots. Zakia demonstrated patience and a positive attitude when
answering numerous back to back calls. Zakia is a true asset to the team and essential to our parking operation.
I want to thank Zakia for her assistance on a regular day but especially during these challenging times. |
|
Work Location: ABM
|
|
| Date: 04/13/22 |
| Employee: Howard Rowley |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Howard for his above and beyond service throughout a very challenging week with
parking availability. Howard was out there assisting extremely angry customers, employees and directing traffic
while still attending to his supervisory duties. Howard was proactive and provided the best level of service
possible to our customers while maintaining a positive attitude. Howard is a true asset to the team and essential
to our parking operation. I want to thank Howard for his assistance on a regular day but especially during these
challenging times. |
|
Work Location: ABM
|
|
| Date: 04/13/22 |
| Employee: Paul Maldonado |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Paul for his above and beyond service throughout a very challenging week with
parking availability. Paul was out there assisting extremely angry customers, employees and directing traffic.
Paul was proactive and provided the best level of service possible to our customers while maintaining a positive
attitude. Paul is a true asset to the team and essential to our parking operation. I want to thank Paul for his
assistance on a regular day but especially during these challenging times. |
|
Work Location: ABM
|
|
| Date: 4/13/22 |
| Employee: Alice Foreman |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Alice for her above and beyond service throughout a very challenging week with
parking availability. Alice was out there assisting extremely angry customers, employees and directing traffic.
Alice was proactive and provided the best level of service possible to our customers while maintaining a
positive attitude. Alice is a true asset to the team and essential to our parking operation. I want to thank Alice
for her assistance on a regular day but especially during these challenging times. |
|
Work Location: ABM
|
|
| Date: 04/13/22 |
| Employee: Luis Martinez |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Luis for his above and beyond service throughout a very challenging week with
parking availability. Luis was out there assisting extremely angry customers, employees and directing traffic.
Luis was proactive and provided the best level of service possible to our customers while maintaining a positive
attitude. Luis is a true asset to the team and essential to our parking operation. I want to thank Luis for his
assistance on a regular day but especially during these challenging times. |
|
Work Location: ABM
|
|
| Date: 04/13/22 |
| Employee: Wilfredis Rivera |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Wilfredis for his above and beyond service throughout a very challenging week with
parking availability. Wilfredis was out there assisting extremely angry customers, employees and directing
traffic. Wilfredis was proactive and provided the best level of service possible to our customers while
maintaining a positive attitude. Wilfredis is a true asset to the team and essential to our parking operation. I
want to thank Wilfredis for his assistance on a regular day but especially during these challenging times. |
|
Work Location: ABM
|
|
| Date: 4/12/22 |
| Employee: Maritza Cardoso |
| Airport: LaGuardia Airport |
| Experience: On one of our very heavy passenger volume days I noticed Maritza welcome passengers at
the all gates sign in Terminal B. She gave guests as much information as possible in order to
make sure they got to their flights on time due to long TSA lines. Even with hectic and long
lines she kept a smile on her face that you could see through her mask and kept giving
information without missing a beat! |
|
Work Location: ABM Guest services
|
|
| Date: 4/12/22 |
| Employee: Digna Perez |
| Airport: JFK International Airport |
| Experience: Ms. Digna Perez is an exceptional human being therefore, it also contributes for me
to nominate her as the best customer service agent for our Co. Adding also to that.
The most humble, capable and reliable co worker you could ever have. Ms. Perez, is
all you look for in a customer service agent. |
|
Work Location: EMRC
|
|
| Date: 04/12/2022 |
| Employee: Pratima Pharsi |
| Airport: JFK International Airport |
| Experience: Supv. P. Pharsi was observed assisting an elderly non-English speaking passenger to connect with her relative
who was picking her up. Passenger did not have a working phone, Supv Pratima used her phone and assist the
passenger with her luggage to the designated are to get pick up. |
|
Work Location: Unifi Services
|
|
| Date: 04/12/2022 |
| Employee: Abdul Chowdury |
| Airport: JFK International Airport |
| Experience: An older couple missed a connecting flight and were tired and frustrated after a long international trip. They
asked for support in rebooking and for wheelchair assistance post security. Abdul Chowdury was nearby and
was easy to approach and extremely responsive when the situation was explained. He immediately made
arrangements to secure wheelchair support seamlessly. The couple were relieved and grateful. Thanks, Abdul! |
|
Work Location: ERMC
|
|
| Date: 04/12/2022 |
| Employee: Md Rahman |
| Airport: JFK International Airport |
| Experience: Md Rahman was on his way to an assignment and was asked by his supervisor to help with a more pressing
immediate passenger request post security. He pivoted graciously and showed such care with an older couple
who needed extra support. The travelers responded to his caring nature as he engaged them both in
conversation, easing the experience after a frustrating travel experience. Thanks for being a great role model,
Md! |
|
Work Location: ERMC
|
|
| Date: 04/11/2022 |
| Employee: Berkeley Smith |
| Airport: Newark Liberty International Airport |
| Experience: Berkeley approached a passenger who was upset and crying. He asked her how he could help, however there
was a language barrier. Berkeley quickly turned to his tablet in an attempt to translate and determine what was
distressing the passenger and was able to ascertain that the passenger was lost and in need of ground
transportation. In order to make the passenger more comfortable, Berkeley requested that his supervisor escort
the passenger to the United counter in order for her to be able to communicate with a Spanish speaking
representative who could better explain the passenger's options. They were able to secure an Uber for the
passenger to get to her destination. Berkeley was extremely empathetic to the passenger's distress and
absolutely went the extra mile to ease her anxiety. He kept the AOC advised of each step he took in assisting
the passenger. For these reasons, I believe Berkeley demonstrated a high level of respect. |
|
Work Location: ERMC
|
|
| Date: 04/09/2022 |
| Employee: Tasneem Rafique |
| Airport: JFK International Airport |
| Experience: While pushing a passenger through CBP Primary, Ms. Rafique observed a child crying by themselves within
CBP. Ms. Rafique spoke to the child and discovered that the child had got separated from her mother within
the queue. Ms. Rafique set her wheelchair passenger aside and assisted the child in locating their mother. |
|
Work Location: ERMC
|
|
| Date: 04/09/2022 |
| Employee: Berna Joseph |
| Airport: JFK International Airport |
| Experience: Berna discovered a wallet left at the checkout register belonging to a man and his family who had made some
purchases. She immediately brought the wallet to the Info Desk hoping to page the passenger. Her
conscientiousness and attentiveness resulted in the wallet being safely reunited with the owner. |
|
Work Location: Paradies
|
|
| Date: 04/09/2022 |
| Employee: Denise Goedig |
| Airport: JFK International Airport |
| Experience: Travelers Aid volunteer Denise had just started her shift when a nearby store representative brought over a left
behind wallet. Denise made paging requests and then reached out to the airline and finally social media avenues
to locate the traveler. These efforts were successful and the owner was gratefully reunited with his lost item.
Denise went above and beyond to make sure the lost item did not fall into the wrong hands. Thanks, Denise! |
|
Work Location: Travelers Aid
|
|
| Date: 4/8/22 |
| Employee: Angel Lopez |
| Airport: JFK International Airport |
| Experience: For the past few weeks I have seen Mr. Lopez performing his duties as a maintenance
employee which, he takes very seriously. His performance on the job is done with
excellence and graciousness. Mr. Lopez is someone that you personally would like to
be working for you. He is reliable, always cordial, self efficient. Airways Co. Should
be extremely greatful to have a worker like Mr. Angel lopez. |
|
Work Location: Airways maintenance
|
|
| Date: 4/08/2022 |
| Employee: Jennifer Telesford |
| Airport: JFK International Airport |
| Experience: I want to nominate my wonderful coworkers for an excellent job. Today is one of those days
that as soon as you walk to the terminal you found yourself surrounded by hundreds of
passengers some of them stranded due to the fact that jetblue Delta and American Airlines
cancelled hundreds of flights, my coworkers; Jennifer Telesford, Ysvania Ciriaco, Digna Mara
Morel and supervisor Pratima Phasil went above and beyond assisting these passengers:
directing them, helping with transportation, hotels info and general information. Thank you
to all these wonderful, hard working ladies for their dedication and a very well done job. Very
proud of all of you guys. |
|
Work Location: ERMC Aviation
|
|
| Date: 4/8/22 |
| Employee: Digna Mara Morel |
| Airport: JFK International Airport |
| Experience: I want to nominate my wonderful coworkers for an excellent job. Today is one of those days
that as soon as you walk to the terminal you found yourself surrounded by hundreds of
passengers some of them stranded due to the fact that jetblue Delta and American Airlines
cancelled hundreds of flights, my coworkers; Jennifer Telesford, Ysvania Ciriaco, Digna Mara
Morel and supervisor Pratima Phasil went above and beyond assisting these passengers:
directing them, helping with transportation, hotels info and general information. Thank you
to all these wonderful, hard working ladies for their dedication and a very well done job. Very
proud of all of you guys. |
|
Work Location: ERMC
|
|
| Date: 4/8/22 |
| Employee: Ysvania Ciriaco |
| Airport: JFK International Airport |
| Experience: I want to nominate my wonderful coworkers for an excellent job. Today is one of those days
that as soon as you walk to the terminal you found yourself surrounded by hundreds of
passengers some of them stranded due to the fact that jetblue Delta and American Airlines
cancelled hundreds of flights, my coworkers; Jennifer Telesford, Ysvania Ciriaco, Digna Mara
Morel and supervisor Pratima Phasil went above and beyond assisting these passengers:
directing them, helping with transportation, hotels info and general information. Thank you
to all these wonderful, hard working ladies for their dedication and a very well done job. Very
proud of all of you guys. |
|
Work Location: ERMC
|
|
| Date: 4/8/22 |
| Employee: Pratima Phasi |
| Airport: JFK International Airport |
| Experience: I want to nominate my wonderful coworkers for an excellent job. Today is one of those days
that as soon as you walk to the terminal you found yourself surrounded by hundreds of
passengers some of them stranded due to the fact that jetblue Delta and American Airlines
cancelled hundreds of flights, my coworkers; Jennifer Telesford, Ysvania Ciriaco, Digna Mara
Morel and supervisor Pratima Phasil went above and beyond assisting these passengers:
directing them, helping with transportation, hotels info and general information. Thank you
to all these wonderful, hard working ladies for their dedication and a very well done job. Very
proud of all of you guys. |
|
Work Location: ERMC
|
|
| Date: 04/07/2022 |
| Employee: Enroll Sahitaj |
| Airport: LaGuardia Airport |
| Experience: I witnessed Enroll in action as he worked the taxi que line indoor and outdoor at Terminal B. Enroll a Taxi
Dispatcher for ABM Taxi was helping our passengers safely and with courtesy to assist them to get a taxi as
soon as possible. It was a high passenger volume day at LGA but Enroll did his best to exceed his work
responsibilities to make sure the passengers were well taken care of. Its great knowing we have proactive
airport employees like Enroll. |
|
Work Location: ABM Taxi
|
|
| Date: 4/7/2022 |
| Employee: Usman Cheema |
| Airport: Newark Liberty International Airport |
| Experience: Usman is such a great employee. WE started a WE VALUE YOU bundle deal in which the employees have to
make sure all sandwiches in the deal has a sticker. So that mean constantly stickering through out the day and
constantly making sure items are in stock and HE DOES AN AWESOME JOB!!! I went one morning to
double check they were in compliance and he not only had it already done, he showed me his plan on how he
would keep it maintained!!! I truly thank him for all of his hard work!!! |
|
Work Location: HMS HOST
|
|
| Date: 04/06/2022 |
| Employee: Medjine Dure |
| Airport: Newark Liberty International Airport |
| Experience: I would like to nominate ERMC ACES Medjine Dure for We Soar for not only taking OWNERSHIP of a task
given to her but going above and beyond in completing it. She was asked at the Landside Control Desk to
compile into a document, the yellow sticky notes at the front station. Not only did she do so, but made a
complete list, emailed it to all in that work in this room of all necessary and most often called numbers.
Outstanding job and it is much appreciated. Continue to Soar. |
|
Work Location: ERMC
|
|
| Date: 4/5/2022 |
| Employee: Indranie Ramkissoon |
| Airport: LaGuardia Airport |
| Experience: Indranie is a very polite employee, always willing to answer any question asked by customers in Terminal B.
she always has a smile on her face. |
|
Work Location: Abm parking
|
|
| Date: 04/05/2022 |
| Employee: Jannette Medina |
| Airport: Newark Liberty International Airport |
| Experience: The Port Authority in conjunction with Munich have been working together in bussing passengers from A2 to
A3 during peak departure times in order to alleviate TSA wait times since the A1 satellite has closed. On the
morning of April 5, 2022, Jannette from Omni Serve was deployed to direct passengers in A2 to the United
Lobby in order to board the shuttle bus. While on post, I observed Janette actively assisting our customers with
a smile. In addition to being extremely courteous and helpful, Janette also carried luggage down the stairs for
multiple passengers. The customers expressed their gratitude to Jannette for going above and beyond to assist
them. I thanked Jannette as well for her eagerness to make our customer's experience with the bussing
operation be the best it could be. |
|
Work Location: Omni Serve
|
|
| Date: 4/4/22 |
| Employee: Indra Maywalall |
| Airport: JFK International Airport |
| Experience: A distressed pax came to us very upset, complaining about Jet Blue and how awful
the service he had received from the jet blue employees and requested, a mode of
transport to LGA, which Sup Indra took very seriously and made sure she got her
ride to LGA with no problem, after calming her down. |
|
Work Location: EMRC
|
|
| Date: 04/02/2022 |
| Employee: Lisa Roberts |
| Airport: Newark Liberty International Airport |
| Experience: Lisa Roberts (ABM EWR), observed a woman tossing unknown items over a fence on the airport. Ms. Roberts'
quick actions caused the woman to stop and flee area. Ms. Roberts has been an exemplary employee who is
always willing to go above and beyond her duties. |
|
Work Location: ABM Parking
|
|
| Date: 04/02/2022 |
| Employee: Areti Panteleakis |
| Airport: Newark Liberty International Airport |
| Experience: Areti Panteleakis (ABM EWR) was on tour when an incident occurred where a woman was tossing unknown
items over a fence. Ms. Panteleakis reported to the remote field office to assist the Port Authority in securing
video to aid in apprehending the individual. |
|
Work Location: ABM Parking (EWR)
|
|
| Date: 04/02/2022 |
| Employee: Tineshwar Ghaness |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Ghaness was on the go within minutes of starting his shift to aid in locating the credentials of an employee
who was observed breaking the rules. Mr. Ghaness has shown up for the cause on numerous occasions and will
not stop until the necessary information is found. We are happy to have him on our team! |
|
Work Location: ABM Parking (EWR)
|
|
| Date: 4/1/22 |
| Employee: Pratima Pharsi |
| Airport: JFK International Airport |
| Experience: Passenger and his family was stuck since 3/31. They lost their passports. Supervisor Pratima
was able to assist in securing them a flight after several push backs from AA. She also pushed
for all aids available to them. Because of her efforts this family will finally get home. |
|
Work Location: ERMC AVIATION
|
|
| Date: 04/01/2022 |
| Employee: Lyzette Pasco |
| Airport: Newark Liberty International Airport |
| Experience: Ms. Pasco takes ownership of our P4 Garage and makes sure that not only is spotless but also any patron that
needs assistance is always directed to the correct authorities. |
|
Work Location: Lisbon
|
|
| Date: 4/1/22 |
| Employee: Indra Maywalall |
| Airport: JFK International Airport |
| Experience: Encountered a passenger with a connecting flight who was an elderly gentleman
with problems communicating with us. Sup Indra was extremely helpful and
understanding due to the fact, that he was very nervous or stressed from not
knowing what to do or where to go. Thanks to Mrs. Indra, he was able to make his
flight on time. |
|
Work Location: EMRC
|
|
| Date: 4/1/22 |
| Employee: Lorna Tomblison |
| Airport: LaGuardia Airport |
| Experience: Lorna is very helpful and polite, do not hesitate to help when necessary. She goes above and beyond to assist.
always on time. Good job Lorna. |
|
Work Location: LGA Airport Parking
|
|
| Date: 3/31/22 |
| Employee: Anthony Diaz unknown |
| Airport: Newark Liberty International Airport |
| Experience: Upon driving through the P3 rental car area, one employee flagged me down and informed me that the other two
employees over near the pedestrian walkway were holding up a very large sign structure and they needed help getting it
addressed by maintenance before it falls from the wind gusts and potentially cause significant harm to anyone in the
vicinity of the sign. I spoke with Anthony, Walter and Roberto and they informed me that they noticed the sign rocking
back and forth, separating from the concrete walkway and so they decided to hold onto it to ensure it wouldn't fall over
until Maintenance could arrive. I commend their level of ownership and for their dedication to stand there holding onto
this large pole for nearly an hour until maintenance was able to come over, unbolt it and lower it safely to the ground.
Job well down! |
|
Work Location: Budget Rental Car
|
|
| Date: 3/31/22 |
| Employee: Rhoana Negron |
| Airport: JFK International Airport |
| Experience: I was taking care of 3 stranded paxs and she went above and beyond to help translate
for them. She is a great employee and OTG should feel honored to have a worker like
Ms. Negron working for them. She's very pleasant and professional. |
|
Work Location: OTG crewmember at terminal#2
|
|
| Date: 03/31/2022 |
| Employee: Tameeka Branch |
| Airport: Newark Liberty International Airport |
| Experience: Tameeka is an above-any-beyond employee who compassionately helps her co-workers, colleagues, and customers.
Most recently, Tameeka assisted a Newark cab driver resolve an issue with a taxi voucher that could not be redeemed.
Her commitment in following up with the right people led to this driver being appropriately compensated for his fare.
Thank you, Tameeka for your dedication! |
|
Work Location: ABM Taxi
|
|
| Date: 3/31/22 |
| Employee: Shanjida Khanam |
| Airport: JFK International Airport |
| Experience: As I worked at terminal #2 that day, I called Supervisor Shanjida to help with some
stranded paxs we had since the day before and it included a 3 year old child, who had
not eaten for more than one day. Sup Shanjida went above and beyond, to help this
family with the most essential things such as food, and shelter. |
|
Work Location: EMRC
|
|
| Date: 3/31/22 |
| Employee: Tameeka Branch |
| Airport: Newark Liberty International Airport |
| Experience: Tameeka is an above-and-beyond employee who approaches her job with compassion and consistently helps
her co-workers, colleagues, and airport customers. Most recently, Tameeka went above and beyond when she
made herself available to a fellow airport taxi driver who was having an issue redeeming an airline-issued taxi
voucher. This particular issue is outside of her direct role and responsibility but needless to say she assisted and
followed up to ensure that this driver could be appropriately compensated for this service, following the matter
through to resolution. Thanks Tameeka for your dedication! |
|
Work Location: ABM Taxi
|
|
| Date: 3/31/22 |
| Employee: Walter Stochel |
| Airport: Newark Liberty International Airport |
| Experience: Upon driving through the P3 rental car area, one employee flagged me down and informed me that the other
two employees over near the pedestrian walkway were holding up a very large sign structure and they needed
help getting it addressed by maintenance before it falls from the wind gusts and potentially cause significant
harm to anyone in the vicinity of the sign. I spoke with Anthony, Walter and Roberto and they informed me that
they noticed the sign rocking back and forth, separating from the concrete walkway and so they decided to hold
onto it to ensure it wouldn't fall over until Maintenance could arrive. I commend their level of ownership and
for their dedication to stand there holding onto this large pole for nearly an hour until maintenance was able to
come over, unbolt it and lower it safely to the ground.
Job well down! |
|
Work Location: Budget Rental Car
|
|
| Date: 3/31/22 |
| Employee: Roberto Chumbimune |
| Airport: Newark Liberty International Airport |
| Experience: Upon driving through the P3 rental car area, one employee flagged me down and informed me that the other
two employees over near the pedestrian walkway were holding up a very large sign structure and they needed
help getting it addressed by maintenance before it falls from the wind gusts and potentially cause significant
harm to anyone in the vicinity of the sign. I spoke with Anthony, Walter and Roberto and they informed me that
they noticed the sign rocking back and forth, separating from the concrete walkway and so they decided to hold
onto it to ensure it wouldn't fall over until Maintenance could arrive. I commend their level of ownership and
for their dedication to stand there holding onto this large pole for nearly an hour until maintenance was able to
come over, unbolt it and lower it safely to the ground.
Job well down! |
|
Work Location: Budget Rental Car
|
|
| Date: 3/30/22 |
| Employee: Cathy Soto |
| Airport: JFK International Airport |
| Experience: Cathy handles all our funeral service clients. Over the past 2 years she has handled a tremendous amount of
HUM/Human Remains that were shipped as air cargo to allow people to lay their loved ones to rest in their
native countries. The past 2 years have been overwhelming in this sector of the transportation industry due to
Covid19. Cathy has gone above and beyond to service the funeral home industry and all their customers. |
|
Work Location: International Logisitic Services
|
|
| Date: 3/30/22 |
| Employee: Ahmed Hussien |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Hussien always goes above and beyond and takes initiative to assist with bags passengers left behind on
buses and makes every effort to reunite passengers with their belongings. |
|
Work Location: Academy
|
|
| Date: 3/30/22 |
| Employee: Stafford Woods |
| Airport: Newark Liberty International Airport |
| Experience: Stafford Woods provides exceptional customer service like clockwork and what is also amazing is you can tell
it comes very natural from Stafford. He meets and greets every single customer with enthusiasm and goes out of
his way anytime a customer needs assistance. Great Job Stafford! |
|
Work Location: ERMC
|
|
| Date: 3/30/22 |
| Employee: Juan Osorio |
| Airport: Newark Liberty International Airport |
| Experience: In the hustle of the security check at Newark airport, someone accidentally took my laptop from a bin thinking
it was his. Both of our laptops look almost exactly the same. When I realized the laptop mixup, I went to STSO
Juan Osorio. Juan was amazing: he went through the tapes, found the other passenger, looked him up, went to
find him and bright him back with my laptop!! I was floored. He saved my overseas trip. Thanks, Juan!!! |
|
Work Location: TSA
|
|
| Date: 3/30/22 |
| Employee: Gloria Preary |
| Airport: Newark Liberty International Airport |
| Experience: Gloria is always friendly when speaking to guests. Gloria always has a smile on her face and very helpful when
engaging with guests. |
|
Work Location: HMS Host
|
|
| Date: 3/30/22 |
| Employee: Monica Moore |
| Airport: Newark Liberty International Airport |
| Experience: Monica always has a smile on her face and is extremely helpful when speaking to guests and what their needs
are. She is extremely approachable and offers help when needed. |
|
Work Location: PGC - Stellar
|
|
| Date: 3/30/22 |
| Employee: Timika Jones |
| Airport: Newark Liberty International Airport |
| Experience: Timika is always helpful and smiles when she's working. When I am in the store I see her laughing and is
always in a good mood. When I have questions or need help she's extremely helpful! |
|
Work Location: Areas
|
|
| Date: 3/18/2022 |
| Employee: Yissel Ramirez |
| Airport: Newark Liberty International Airport |
| Experience: Yissel is just the person you want approaching you when your in need of help. She is very acknowledgeable
about the airport and is always excited to help! She also has this nice demeanor that will draw anyone to her. |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 3/28/22 |
| Employee: Andrea Perez |
| Airport: JFK International Airport |
| Experience: I worked with Ms. Andrea Perez at terminal #8 on Mar 28th and Ms. Perez did an
extraordinary job helping a pax who lost his wallet and eventually his wallet and
credentials were found due, to Ms Perez insistence and taking him to the right
locations. |
|
Work Location: EMRC
|
|
| Date: 03/27/22 |
| Employee: Samantha Palma |
| Airport: LaGuardia Airport |
| Experience: Samantha was fantastic with helping me in a situation that involved a family argument. She was on point and
we ended working as a great team. With her help we were able to keep the child that was witnessing the
family argument distracted and calm. Her great concern for this little girl was over and beyond what an
employee of our airport does. Great Team player!!!!!! |
|
Work Location: ABM
|
|
| Date: 03/26/22 |
| Employee: Michelle Shakespeare |
| Airport: JFK International Airport |
| Experience: Michelle scored 100% in a test PA Mystery Shop. She greeted the shopper with a friendly voice, answered the
question correctly and provided an excellent closing. Always very proactive and efficiently. |
|
Work Location: Taxi Operations
|
|
| Date: 03/26/22 |
| Employee: Czerich Trotman |
| Airport: JFK International Airport |
| Experience: Ms. Trotman scored 100% in a test PA Mystery Shop. She greeted politely, answered the question accurately
and provided a closing in a professional tone. Shopper added that as he was leaving, she approached another
passenger and actively greeted them right away. Excellent customer service skills. |
|
Work Location: Taxi Operations
|
|
| Date: 03/26/22 |
| Employee: Sylvester Aljoe |
| Airport: JFK International Airport |
| Experience: Supervisor Sylvester Aljoe was recently hired. He scored 90% in a test PA Mystery Shop. There was a full
queue at T4, Sylvester asked if he could help the shopper, answered the question correctly and very
professionally; instantly he turned to assist the next passenger. |
|
Work Location: Taxi Operations
|
|
| Date: 3/24/2022 |
| Employee: Donald Arns |
| Airport: New York Stewart International Airport |
| Experience: Don is an asset to the management team at SWF. Whether a situation is planned or an emergency, Don is always
on top of informing all necessary parties, determining short and long term solutions and planning all necessary
trainings and events. Don has overseen the replacement of seating at the terminal, ordering necessary items for
the FIS, planning the annual tabletop exercise and providing support to the Environmental department for
several compliance topics. |
|
Work Location: AvPORTS
|
|
| Date: 03/22/22 |
| Employee: Sheldon Cunningham |
| Airport: JFK International Airport |
| Experience: Sheldon Cunningham is a new hired for about two months. A test PA Mystery Shop was done, and he scored
94%. He is very respectful, and he will do anything to provide the best customer service and information to all
passengers. Even when he might not have all the answers at that moment, he will still strive directing the person
to the right point of contact. I like his constant initiative to learn every day. |
|
Work Location: Taxi Operations
|
|
| Date: 3/21/2022 |
| Employee: Raymond Torres |
| Airport: Newark Liberty International Airport |
| Experience: Raymond always makes sure he has a nice hearty welcome for anyone who comes to his location. His laid back
style makes you feel comfortable in his presence. He also makes sure he tell everyone Thank you when they
leave as well. Great customer service skills! |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 3/21/2022 |
| Employee: Brandi Futton |
| Airport: Newark Liberty International Airport |
| Experience: Brandi always goes above and beyond for her guest. While I was visiting her store one day a passenger wanted
an item that she currently did not have at her location. Instead of just simply saying, sorry we are out of stock at
the moment, and continue on with her duties she called her other locations to see if they had the item the
passenger wanted. Thru her dedication she was able to retrieve the item from another location which made the
passenger very happy! |
|
Work Location: Steller Partners (The New Stand)
|
|
| Date: 3/21/2022 |
| Employee: Daniel Alzamora |
| Airport: Newark Liberty International Airport |
| Experience: Daniel is one of the few people who have been here throughout the entire pandemic. His store was one of the
VERY FEW who stayed open no matter what! We truly appreciate his hard work and dedication where most
people would have given up. |
|
Work Location: Villa
|
|
| Date: 3/21/2022 |
| Employee: Maria Villalta |
| Airport: Newark Liberty International Airport |
| Experience: Maria is such a sweet quiet person who always find ways to connect with passengers and make their brief time
with her and the experience at EWR great! |
|
Work Location: Villa
|
|
| Date: 3/21/2022 |
| Employee: Lorena Bautista |
| Airport: Newark Liberty International Airport |
| Experience: Lorena always tries to turn a bad experience to a great one! If a customer comes to her with a problem or
complaint she take ownership, assist the customer with great customer service and gets them on their way
feeling completely better then when they came! |
|
Work Location: Villa
|
|
| Date: 3/21/2022 |
| Employee: Eraine Limage |
| Airport: Newark Liberty International Airport |
| Experience: Eraine is such a pleasure person to be around and very approachable. She radiates as someone you would love
to come up to to ask any question. She looks like she is just happy and willing to help at all times! |
|
Work Location: Villa
|
|
| Date: 3/21/2022 |
| Employee: Khiya Diaz |
| Airport: Newark Liberty International Airport |
| Experience: Khiya is one of the most nice, considerate, and respectful person I have ever encountered. She really doesn't
have a mean bone in her body. I witness a irate customer yelling at her and not only did she calm him down but
he actually left her smiling and laughing, now that's great customer service! |
|
Work Location: Steller Partners ( The New Stand)
|
|
| Date: 3/21/2022 |
| Employee: Nakiya Rand |
| Airport: Newark Liberty International Airport |
| Experience: Nakiya always greats you with such a sweet welcome. Her smile will brighten any room. She is very helpful
and thoughtful of the customer’s time. Thank you for providing such great customer service. |
|
Work Location: Steller Partners ( The New Stand)
|
|
| Date: 03/21/22 |
| Employee: Andria Robinson |
| Airport: JFK International Airport |
| Experience: Andria always goes above and beyond with her customers. There was a test PA Mystery Shop done and she
scores 100% answering all questions and information requested by the shopper. She even provided extra
information and closed with a pleasant farewell. |
|
Work Location: Taxi Operations
|
|
| Date: 03/19/2022 |
| Employee: Kalliope Mihalatos |
| Airport: Newark Liberty International Airport |
| Experience: This lady is absolutely wonderful: always helpful, always smiling, very knowledgeable and friendly! It is a
pleasure to work with her. |
|
Work Location: ERMC/Aviation
|
|
| Date: 03/19/2022 |
| Employee: Kalliope Mihalatos |
| Airport: Newark Liberty International Airport |
| Experience: It’s a pleasure to work with Kalli, responsible, caring and on point United employee |
|
Work Location: United
|
|
| Date: 3/19/2022 |
| Employee: Patrick Geary |
| Airport: Newark Liberty International Airport |
| Experience: I would like to commend supervisor STSO Patrick Geary at TSA EWR airport for his extreme professionalism
and commitment to the job at hand in reuniting me and my iPad February 19 2022 . Due to his untiring efforts
we went thro SO many iPadsI got my iPad back. Thank you STSO Patrick Geary! |
|
Work Location: TSA
|
|
| Date: 3/18/22 |
| Employee: Michael Salvador |
| Airport: LaGuardia Airport |
| Experience: I was seriously impressed by Michael Salvador professionalism. He ensured that people understood the TSA
checkpoint process; he was providing passengers with steps by steps instructions for a seemingly seamless
experience. His voice was clearly audible to passengers in the divesture area.
His approach and dynamism to his work really made the experience of going through security lines a lot more
easier for many. |
|
Work Location: TSA
|
|
| Date: 3/18/2022 |
| Employee: Mariam Ishak |
| Airport: Newark Liberty International Airport |
| Experience: Mariam is such a wonderful person to run into each and everyday. She always welcomes you with a friendly
and nice hello! She loves providing great customer service to our passengers. |
|
Work Location: HMS HOST
|
|
| Date: 3/18/2022 |
| Employee: Destiny Cruz |
| Airport: Newark Liberty International Airport |
| Experience: Destiny always goes above and beyond when it comes to assisting passengers and getting them on their way.
She takes pleasure in knowing she took the extra step or went further to make sure their experience here at
Newark is special! |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 3/18/2022 |
| Employee: Tiara Castaing |
| Airport: Newark Liberty International Airport |
| Experience: Tiara always connects to the passenger and make sure their experience here is a memorable one! Not only does
she treats them with respect she always seem to get a conversation and a smile from them. |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 3/18/2022 |
| Employee: Rachel Deas |
| Airport: Newark Liberty International Airport |
| Experience: What I can say about Rachel is that is a go getter! She doesn't make excuses or accepts them, she just makes
things happen and gets the job done, no questions asked!!! |
|
Work Location: HMS HOST
|
|
| Date: 3/18/2022 |
| Employee: Katherine Garcia |
| Airport: Newark Liberty International Airport |
| Experience: Katherine is one of the most respectful people I know. I never seen her yell or even raise her voice. She always
has such a calm, cool demeanor and just want to help people and get them on there way in a timely fashion. |
|
Work Location: HMS HOST
|
|
| Date: 03/18/2022 |
| Employee: Rafael Mejia |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Mejia continuously goes above and beyond on a daily basis to ensure the P6 Shuttle busing operation runs
smoothly and without incident. He springs into action when buses breaks down, or experience disruptions. He
always is attentive to the radio and takes the lead to set up supplemental busing whenever Air Train disruptions
occur. Mr. Mejia is a great asset to his company as well as the entire airport community. |
|
Work Location: Academy
|
|
| Date: 03/18/2022 |
| Employee: Jean Chapusette |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Chapusette is the definition of a leader. I always observe him maneuvering around the facility overseeing
the operation and ensuring the drivers are operating around the airport in a safe and timely fashion. He
continues to be vigilant and takes the initiative to resolves incidents as soon as they occur. |
|
Work Location: Academy
|
|
| Date: 03/18/22 |
| Employee: Alyssa George |
| Airport: JFK International Airport |
| Experience: Alyssa was recently hired less than a month ago and she has been displaying excellent customer service skills.
A test PA Mystery Shop was done, she scored 100%, answered all questions and shopper wrote at the end: She
was very proactive and helpful. Excellent example of WeSoar training! |
|
Work Location: ABM Taxi
|
|
| Date: 3/17/22 |
| Employee: Margarita Cantillo |
| Airport: LaGuardia Airport |
| Experience: Good Morning.
My name is Tsering Dhundup. I work at LGA. I am Traffic supervisor at Terminal B. Today I would love to
recommend one of the good employees there. She is energetic, strong, active, and helpful all the time. Her
name is Margarita Cantillo, company ERMC. I support good employees. Thank you |
|
Work Location: ERMC
|
|
| Date: 3/16/22 |
| Employee: Virginia Moreno |
| Airport: JFK International Airport |
| Experience: Ms Moreno is a wonderful worker and does a tremendous job as customer service .
Mrs. Moreno helped a pax in wheel chair get to the counter at terminal 4 because, the
pax was about to lose her flight since the wheel chair agent was not present at that
moment because, he walked away with another pax. |
|
Work Location: EMRC
|
|
| Date: 03/15/2022 |
| Employee: Syeda Sharif |
| Airport: LaGuardia Airport |
| Experience: Syeda Sharif was approachable and professional, catering her time to all passengers who had questions in
Terminal D arrivals. She’s a valuable asset to any team and her work ethic and drive should not go unseen. |
|
Work Location: ERMC
|
|
| Date: 03/15/2022 |
| Employee: Sharon McDuffie - Pagan |
| Airport: Newark Liberty International Airport |
| Experience: ACES's Sharon is always on time to her post. Always welcoming to everyone that works at the call center. She
is full of information that the passengers needs and goes above and beyond to assist them in their time off need.
Works well with everyone. Always ready to assist when needed. Is respected by everyone who works with her. |
|
Work Location: ERMC Aviation
|
|
| Date: 03/15/2022 |
| Employee: YVETTE STERLING |
| Airport: Newark Liberty International Airport |
| Experience: We would like to take a moment to nominate and congratulate Ms. Yvette for providing outstanding service
to our Delta guests on their flight from EWR/Terminal B. Please see the note below that was sent from Delta
customer to EWR G2 Manager Damion Reynolds:
"Good morning Mr. Reynolds,
It has been a while since we spoke and I hope this note finds you and yours well and safe.
As no doubt you have gleaned from subject reference - once again I needed the assistance of G2 and your
Ms. Sterling.
Likewise and as no doubt, you will not be surprised that once again Ms. Sterling has provided outstanding
assistance and care to my brother, Bruce.
Assistance and care in the form of Mr. Chad-Antoy Hylton who provided first-class customer care, kindness,
and an incredible level of professionalism at a totally unreasonable hour of 4:30 this morning!
Mr. Hylton met us at the curbside with a wheelchair and looked after Bruce through check-in, security, the
Delta Club, |
|
Work Location: G2
|
|
| Date: 03/15/2022 |
| Employee: CHAD-ANTHONY HYLTON |
| Airport: Newark Liberty International Airport |
| Experience: We would like to take a moment to nominate and congratulate Chad-Anthony for providing outstanding
service to our Delta guests on their flight from EWR/Terminal B. Please see the note below that was sent
from Delta customer to EWR G2 Manager Damion Reynolds:
"Good morning Mr. Reynolds,
It has been a while since we spoke and I hope this note finds you and yours well and safe.
As no doubt you have gleaned from subject reference - once again I needed the assistance of G2 and your
Ms. Sterling.
Likewise and as no doubt, you will not be surprised that once again Ms. Sterling has provided outstanding
assistance and care to my brother, Bruce.
Assistance and care in the form of Mr. Chad-Antoy Hylton who provided first-class customer care, kindness,
and an incredible level of professionalism at a totally unreasonable hour of 4:30 this morning!
Mr. Hylton met us at the curbside with a wheelchair and looked after Bruce through check-in, security, the
Delta Club |
|
Work Location: G2 SECURE STAFF
|
|
| Date: 03/15/2022 |
| Employee: Cesar Luque |
| Airport: Newark Liberty International Airport |
| Experience: While conducting my inspections, I observed Mr. Luque pulling the bus to the curb, kneeling the bus,
interacting with passengers, and waiting until a family came from two aisles over to board the bus before
departing. |
|
Work Location: Academy
|
|
| Date: 03/15/2022 |
| Employee: Bayat Hossien |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Hossien was observed assisting a passenger with printed out directions and flight information. He was also
observed pulling to the curbside and kneeling the bus. |
|
Work Location: Academy
|
|
| Date: 03/15/2022 |
| Employee: Byron Pena |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Pena was observed stopping at all P6 Bus Stops, all three frontages, all while pulling to the curb, kneeling
the bus, and looking around to ensure all passengers exited and boarded the bus safely. |
|
Work Location: Academy
|
|
| Date: 03/15/2022 |
| Employee: Ronald Olivier |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Olivier was observed pulling the bus to the curb, kneeling the bus, helping passengers with luggage, and
interacting with passengers. Mr. Olivier noticed an older gentlemen looking confused with a printout in his
hand, he took the initiative to ask if he needed assistance, and figured out that the passenger had in fact boarded
the wrong shuttle bus. Mr. Olivier put the passenger back on the bus and took him back to the terminals and
directed him towards the correct shuttle for his parking location. Job well done!! |
|
Work Location: Academy
|
|
| Date: 3/14/2022 |
| Employee: Alex Ackain |
| Airport: Newark Liberty International Airport |
| Experience: Alex is such a sweet quiet person. He keeps to his self but makes sure he always greats the customer with a big
hello. You can tell he is smiling under his mask! He always says hi and is so polite. |
|
Work Location: Areas
|
|
| Date: 03/14/2022 |
| Employee: Sebongile Ziyambi |
| Airport: Newark Liberty International Airport |
| Experience: I would recommend Senbongile Ziyambi for a WeSoar Award because she went above and beyond the call
of duty. On March 14, 2022. I was working at terminal B. When Senbongile stopped on Bravo platform it
was crowded to the max with passengers, and we had a unattended bag on the platform. She took the
initiative to ask me did I need any assistance while I was on the platform. She roped off the unattended
backpack until the passenger came back to retrieve it after the general announcement was made. She used the
speaker on the platform to inform the passengers of the train that was arriving, and she explained to them that
if they were not able to make the current train ; they will have to get on the next train. Sebongile presence
helped me out a lot because it helped maintained the crowd management and facilitated the passengers
process to get to their destination. I will always appreciate any supervisor who will step in a provide
assistance when it’s needed. Thank You |
|
Work Location: ERMC
|
|
| Date: 3/11/22 |
| Employee: Aaron Cruz |
| Airport: LaGuardia Airport |
| Experience: During my inspections of Terminal A, I noticed there was a wheelchair outside the ladies restroom which was in
the way of the entrance. As I approached Aaron who is a wheelchair operator for Spirit, he was very welcoming
and with a big smile. He asked how he may assist me. I inquired about the wheelchair and he said it didn't
belong to Spirit airlines but it had been there for days. While I went back to check which airline it belonged to,
he assisted me at all times. Aaron was proactive, kept a clean work area and was alert plus prepare to assist a
Spirit airline passenger who would be in need of assistance. It was a pleasure interacting with Aaron. |
|
Work Location: Primeflight
|
|
| Date: 03/09/2022 |
| Employee: Javier Martinez |
| Airport: Newark Liberty International Airport |
| Experience: Javier Martinez is an exceptional employee. He goes above and beyond to assist wherever needed.
He serves a double position. He is a Traffic Attendant that displays excellent customer service as well as a
Utility person that delivers the supplies, mail and so much more. You can count on Javier to greet you with a
smile and keep you laughing. Javier is deserving of this recognition due to his dedication to the customers and
parking services. |
|
Work Location: ABM Parking
|
|
| Date: 3/8/2022 |
| Employee: Franklin Caceres Reynoso |
| Airport: Newark Liberty International Airport |
| Experience: Franklin Caceres Reynoso is the core of what teamwork looks like. He acts without hesitation and always with
a smile. His focus is on doing the right thing even when no one is watching in order to accomplish safety and
cleanliness conditions. He jumps in to help fellow airport employees and draws no lines when it comes to
helping other airport partners. He acts and completes the task without much direction, takes pride in his work
and is a true team player. |
|
Work Location: OTG- Housekeeping
|
|
| Date: 03/08/2022 |
| Employee: Tashi Sherpa |
| Airport: LaGuardia Airport |
| Experience: Tashi Sherpa went above and beyond in helping someone in need, waiting for Access-A-Ride,
She called out on the radio to check if the Access a ride at Passenger pick up 16 was the one
needed, asked them to wait there as she assisted a blind Passenger with her companion to her
ride. She made sure they got to the ride, Passenger commented saying she's a angel in the sky. |
|
Work Location: ERMC
|
|
| Date: 03/08/2022 |
| Employee: Mohamed DeCunha |
| Airport: JFK International Airport |
| Experience: Mohamed DeCunha was sent to assist at Terminal 2 due to a Platform Sliding door issue. He reported to the
station, assessed the situation, and provided feedback to other departments. He took control of the sliding door
mechanism and manually operated the sliding doors for the train doors; allowing them to open and close. By
taking control of the situation (Own It), Mohamed was able to continue train service until alternate plans was
implemented. With that said, his quick assistance allowed revenue trains to continue and not impact
passengers. |
|
Work Location: Alstom Inc.
|
|
| Date: 03/08/2022 |
| Employee: Renauta Zingarello |
| Airport: Newark Liberty International Airport |
| Experience: Renauta Zingarello is so worthy of his acknowledgement for her outstanding customer service. She daily
handles calls and emails and consistently remains respectful of the customers. She is level headed and does her
best to satisfy each and every customer's needs in a professional manner. She goes above and beyond to do the
best job possible and is successful in doing so. Thank you Renauta for all that you do! |
|
Work Location: ABM Parking
|
|
| Date: 03/08/2022 |
| Employee: Maria Hernandez |
| Airport: Newark Liberty International Airport |
| Experience: Maria always comes to post on time. Always with a welcoming smile to the passengers and her fellow co-
workers. She guides the passengers where they need to go. Listens to their questions and is very helpful to
everyone. Maria has also assisted CBP with translation in different languages. A great pleasure to work with. |
|
Work Location: ERMC Aviation
|
|
| Date: 03/08/2022 |
| Employee: Denise Grooms |
| Airport: Newark Liberty International Airport |
| Experience: Denise is very attentive to everyone around her. Follows procedures and does a wonderful job. Goes above and
beyond to assist passengers. Also assists me with making sure her fellow coworkers get their breaks on time.
Willing to stay overtime when there is a need. A very wonderful person to work with. |
|
Work Location: ERMC Aviation
|
|
| Date: 03/07/2022 |
| Employee: Jennifer Telesford |
| Airport: JFK International Airport |
| Experience: Aces Jennifer Telesford approach a gentleman that was looking around unsure of where to go at terminal 4
arrivals, aces Jennifer welcome him and offer her help with a friendly demeanor. This passenger had a voucher
and was going to Manhattan with a private car service and didn't had service on his phone to contact his carrier.
Aces Jennifer get him to his carrier with 15 mins and he was so happy that he offered her a tip to which she
refused very nicely. I will like her to be recognise for being consistent in her service at the welcome center. |
|
Work Location: Unifi Services
|
|
| Date: 03/07/2022 |
| Employee: Virginia Moreno |
| Airport: JFK International Airport |
| Experience: Aces Virginia Moreno was observed assisting a passenger that only had currencies in Euro and she needed to
pay for her luggages. Aces Virginia called terminal 1 to check on the currency exchange if it was open and to let
them know that this customer is enroute to change her currencies to usd, they calculated the money and was
waiting on her as she did'nt had enough of time remain to check in for her flight. Thank you Virginia Moreno
for taking the initiative so this passenger could be on her flight. |
|
Work Location: Unifi Services
|
|
| Date: 03/07/2022 |
| Employee: Najir Wells |
| Airport: Newark Liberty International Airport |
| Experience: On March 7th, I was walking towards EWR Terminal B, and I a passenger's bags had fallen off her cart and fell
on the road on Level 2. She had three bags with her, and I watched Najir run up to the passenger and help the
passenger by grabbing her bags off the road and brought it to the sidewalk. He then helped the lady move her
cart to get off the main road. (There was a TSA agent who was also on break who helped, but didn't get her
name) |
|
Work Location: Jersey Reserve
|
|
| Date: 03/06/2022 |
| Employee: Inmar Rosa |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recommend Inmar Rosa for a WeSoar award for going above and beyond the call of duty .
When he was at the B3checkpoint ;he witnessed a male passenger having a heart attack ,and going into
cardiac arrest. He used the CPR skills that he learned to resuscitate the passenger and save his life. His quick
reaction to the situation saved a life, and prevented a loss of life. I’m honored to write this recommendation
on his behalf . |
|
Work Location: ERMC
|
|
| Date: 03/05/2022 |
| Employee: Alicia Bethea |
| Airport: JFK International Airport |
| Experience: Ms. Alicia Bethea was assisting a frustrated passenger who was flying to Jamaica for his grandparent's
funeral. He became extremely upset due to the fact that his covid test results were not going to be available
before his departure. Alicia noticed the passenger shouting and several other employees surrounding him
unable to calm him down. As per Alicia's statement, these employees walked away from him without
assisting him. Alicia took it upon herself to approach him, softly speak with him in a calm voice, listen to his
concerns and being able to help him with a solution. At the same time another employee had contacted
PAPD assuming that the individual was a homeless person. By the time PAPD arrived, Alicia had already
deescalated the situation and the officers thanked her. The passenger who was traveling on Caribbean
Airlines was able to rebook his flight for the next day. All it took was someone taking the time to listen, have
empathy and find a solution. |
|
Work Location: Hallmark Aviation Services
|
|
| Date: 03/05/2022 |
| Employee: Hycene Peters |
| Airport: Newark Liberty International Airport |
| Experience: While traveling with my family on the morning of Saturday, March 5th. I had the opportunity for Ms. Peters to
assist me. I purchased one ticket online and was able to check in online. However, I was having difficulty
checking in with the other ticket I purchased. Ms. Peters was so pleasant in assisting me with checking in and
explaining to me the pricing for my luggage. In addition, she was very patient with answering all my
questions. |
|
Work Location: Spirit Airlines
|
|
| Date: 03/04/2022 |
| Employee: Maria Lazo |
| Airport: Newark Liberty International Airport |
| Experience: I had the pleasure of meeting Maria while I was in Terminal A. Maria is a cleaner with JCM and has been a
cleaner for 26 years. She shared that she worked as a cleaner in Terminal C for 20 years and 6 years in
Terminal A. When I first encountered Maria, she was pushing her cleaning supplies when she was
approached by a customer who had a question about where to catch his Lyft ride. Maria owned the situation
and attempted to help the customer as best as she could even though I could see she struggled a bit with
communicating in English. Maria was attentive, courteous and was able to help the customer find his way. It
was such a positive experience! |
|
Work Location: JCM
|
|
| Date: 03/3/2022 |
| Employee: Syed Sharif |
| Airport: LaGuardia Airport |
| Experience: Very respectable and honest when she is approached by passengers. |
|
Work Location: Customer service
|
|
| Date: 3/3/2022 |
| Employee: Virginia Moreno |
| Airport: JFK International Airport |
| Experience: I'm nominating my coworker Virginia because she's always available to assist any
passenger, she welcome each and every single person with the same positive attitude. |
|
Work Location: ERMC
|
|
| Date: 3/3/22 |
| Employee: Syeda Sharif |
| Airport: LaGuardia Airport |
| Experience: What a delight it was to see Syeda in action! She was welcoming all the passengers at Terminal A to LGA and
asking if anyone had questions. The passengers approached Syeda to ask questions and were put at ease once
things were explained or they were directed in the right direction. Syeda made sure to walk around and ask all
arriving passenger if they needed assistance. This demonstrates the importance Syeda takes in her role as an
ACE at LGA. |
|
Work Location: ERMC
|
|
| Date: 3/3/2022 |
| Employee: Felipe De Jesus |
| Airport: LaGuardia Airport |
| Experience: I met Felipe who is a Supervisor for ABM Busing during my inspections when the bus driver needed to be
excused to use the men's restroom. Felipe became proactive in a very friendly manner with the passengers
which needed directions to the rental shuttle buses or to Terminal A . You can see how serious Felipe took his
role aside from Supervising, to help our passengers and informing all around the bus driver's whereabouts, the
route of the bus and where locations on the premises were. Great job! |
|
Work Location: ABM Busing
|
|
| Date: 03/03/2022 |
| Employee: Janie Westfield |
| Airport: JFK International Airport |
| Experience: On March 3rd at about 10 pm, ACES Westfield, Janie posted at terminal 1 called to report a family stranded
with a toddler. Pax consisted of two female adults and a female child who drove from Ohio to JFK going to
France via Delta. Upon reaching the terminal they encountered an issue with their ticket and Delta refused to
touch it as this was a third-party-bought ticket. After much back and forth between terminal 1 and 4 and pleas.
They were finally assisted and rebooked for travel the next evening on Delta to France. PA 76 Kimberly was
called and provided the family with milk for the toddler and gave permission for the family to remain at the
welcome center terminal 4 until their flight time the next day. Thank you ACES Westfield for being proactive
and seeking to connect pax with additional services to ease the hassle of their travel experience. |
|
Work Location: ERMC Aviation
|
|
| Date: 03/03/2022 |
| Employee: Lorraine Smith |
| Airport: JFK International Airport |
| Experience: At about 1 am on March 3rd, ACES Smith, Lorraine posted at terminal 5, approached a female adult and two
middle-aged children wandering in the terminal. After approaching the family, she identified they were in
distress and needed immediate help. She notified her supervisor who called PA76. While waiting for a response
AES Smith used her personal cell phone to call the NYC Domestic Violence hotline and connected the family
with a service member and gave her the privacy to start the intake process to find the family with immediate
shelter. PA 76 also connected with Urban Pathways Outreach who were on-site at JFK and offered to transport
the family to the city intake office in the Bronx to continue assessment of the families’ needs. Thank you ACES
Smith for going above and beyond to connect this family with a path to safety. |
|
Work Location: ERMC Aviation
|
|
| Date: 3/2/223/2/22 |
| Employee: Maria Rosario |
| Airport: LaGuardia Airport |
| Experience: I was in Terminal A looking at a door that looked intentionally closed, Maria and her co-worker Angel
approached me, requested to know who I was and pursued to enlightened me.
My interaction with them allowed me to not only understand the issue at hand but it also to open my eyes on
other issues that I would have failed to notice if not for their assistance. |
|
Work Location: Cristi Cleaning
|
|
| Date: 3/2/22 |
| Employee: Angel Genao |
| Airport: LaGuardia Airport |
| Experience: I was in Terminal A looking at a door that looked intentionally closed, Angel and his co-worker Maria
approached me, requested to know who I was and pursued to enlightened me.
My interaction with them allowed me to not only understand the issue at hand but it also to open my eyes on
other issues that I would have failed to notice if not for their assistance. |
|
Work Location: Cristi Cleaning
|
|
| Date: 3/1/22 |
| Employee: Louis Ledesma |
| Airport: Newark Liberty International Airport |
| Experience: From a Passenger - Hi All I need to leave a comment about Louis Ledesma at EWR TSA. I was carrying a
Christmas present for my son from his godmother. It was a gem kit. Louis had to open my son’s gift to check it
and run through tests. I loved how thorough he was and made me feel safe. Then he proceeded to wrap the gift
back together so it was like nothing happened!! How amazingly sweet. He was a gem to interact with Louis,
thanks for making me feel safe and making my night. You went above and beyond!! Best, Katie Travel |
|
Work Location: TSA
|
|
| Date: 3/1/22 |
| Employee: Thomas Schweikert |
| Airport: Newark Liberty International Airport |
| Experience: I received an email from a customer complimenting our Supervisor Thomas Schweikert.
The customer stated that Mr. Schweikert gave him a jump start and he offered him a tip.
Thomas declined the tip. The customer wanted to acknowledge him for his friendliness and professionalism.
A special thank you goes out to Thomas for owning the situation and performing outstanding customer service. |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Roger Alvarado |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all 3 airports and patrons were not able to use their credit cards.
Therefore, there was a lot bleed and the tickets had to be collected and balance dues given out. Roger was the
supervisor in charge and did an outstanding job ensuring that the operation ran smoothly.
A job well done. |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Nodene Somerville |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airport and the patrons were not able to use their credit
cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out.
Nodene as well as other employees worked diligently in the brutal cold to see that the patrons were serviced as
quickly as possible. Nodene, thank you for going above and beyond! Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Markeith Leverette |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Markeith as well as other employees worked diligently in the brutal cold to see that the patrons were
serviced as quickly as possible. Markeith, thank you for going above and beyond! Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Christopher Schwartz |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Christopher as well as other employees worked diligently in the brutal cold to see that the patrons
were serviced as quickly as possible. Christopher, thank you for going above and beyond! Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Nailah Craig |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Nailah as well as other employees worked diligently in the brutal cold to see that the patrons were
serviced as quickly as possible. Nailah, thank you for going above and beyond! Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Vincent Zingarello |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Vincent as well as other employees worked diligently in the brutal cold to see that the patrons were
serviced as quickly as possible. Vincent, thank you for going above and beyond! Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Altermeesh Fullwood |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Altermeesh as well as other employees worked diligently in the brutal cold to see that the patrons
were serviced as quickly as possible. Altermeesh, thank you for going above and beyond! Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Alberto Echevarria |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Alberto as well as other employees worked diligently in the brutal cold to see that the patrons were
serviced as quickly as possible. Alberto, thank you for going above and beyond! Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Ross Lynch |
| Airport: New York Stewart International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Ross as well as other employees worked diligently in the brutal cold to see that the patrons were
serviced as quickly as possible. Ross, thank you for going above and beyond! Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Luis Martinez |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Luis as well as other employees worked diligently in the brutal cold to see that the patrons were
serviced as quickly as possible. Luis, thank you for going above and beyond! Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Paul Maldonado |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Paul as well as other employees worked diligently in the brutal cold to see that the patrons were
serviced as quickly as possible. Paul, thank you for going above and beyond! Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Ralph Valladares |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Ralph as well as other employees worked diligently in the brutal cold to see that the patrons were
serviced as quickly as possible Ralph, thank you for going above and beyond! Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Gale Gyant |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Gale as well as other employees working in the control room connected with the patrons in a friendly
and respectful manner to control the unfortunate situation and put them at ease.
Thank you Gale for displaying great customer service. Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Monique Tomlinson |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Monique as well as other employees working in the control room connected with the patrons in a
friendly and respectful manner to control the unfortunate situation and put them at ease.
Thank you Monique for displaying great customer service. Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Jewel McIntyre |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Jewel as well as other employees working in the control room connected with the patrons in a
friendly and respectful manner to control the unfortunate situation and put them at ease.
Thank you Jewel for displaying great customer service. Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Derek Adamik |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. When Supervisor in Charge Derek arrived to work he observed what was going on and immediately
went to assist. He owned the situation and worked with his peers in the brutal cold to see that the patrons exited
the lot as quickly as possible. Thank you Derek for owning the situation. Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Areti Panteleakis |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. When Supervisor in Charge Areti arrived to work she observed what was going on and immediately
went to assist. She owned the situation and worked with her peers in the brutal cold to see that the patrons
exited the lot as quickly as possible. Thank you Areti for owning the situation. Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Javier Martinez |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Javier owned the situation and worked with his peers in the brutal cold to see that the patrons exited
the lot as quickly as possible. Thank you Javier for owning the situation. Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 3/1/22 |
| Employee: Crystal Sewell |
| Airport: Newark Liberty International Airport |
| Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their
credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues
given out. Crystal owned the situation and worked with her peers in the brutal cold to see that the patrons exited
the lot as quickly as possible. Thank you Crystal for owning the situation. Great Job! |
|
Work Location: ABM Parking
|
|
| Date: 2/28/22 |
| Employee: Genan Bekhit |
| Airport: Newark Liberty International Airport |
| Experience: Genan is extremely welcoming. They always seem to be smiling and enjoys their job. |
|
Work Location: Sora Sushi
|
|
| Date: 2/28/22 |
| Employee: Dora Koeanken |
| Airport: Newark Liberty International Airport |
| Experience: I had met Dora at Piattino's before her shift and seemed happy and excited for work. She was extremely
approachable and friendly. I was able to ask her questions about her shift and her job. |
|
Work Location: Areas
|
|
| Date: 2/28/22 |
| Employee: Lovely Lozin |
| Airport: Newark Liberty International Airport |
| Experience: Lovely had attended the customer service training and was bright and interested in learning about our training.
She was engaging during the class and hopefully learned a little bit more about We Value You and WeSOAR. |
|
Work Location: HMS Host
|
|
| Date: 2/28/22 |
| Employee: Robert Ritter |
| Airport: Newark Liberty International Airport |
| Experience: Robert is a team player and looks after for his coworkers. He is engaging with passengers and was helpful when
I asked him a few questions about Piattino and what they have and on We Value You. |
|
Work Location: Areas
|
|
| Date: 2/28/22 |
| Employee: Fabiola- Louis Jean |
| Airport: Newark Liberty International Airport |
| Experience: I have interacted with Fabiola inside the airport and was attentive. She was a joy to interact with and always had
a smile on her face. She was engaging and helpful. |
|
Work Location: PCG
|
|
| Date: 2/28/22 |
| Employee: Oneka Lupe |
| Airport: Newark Liberty International Airport |
| Experience: From time to time, those that work "behind the scenes" do not get enough credit for what they do. Sure, we may
not see them face to face all the time, however without them, the operation can go from bad to worst very
quickly. Oneka Lupe is one of those that work behind the scenes. She is not front and center on the operations
however her role is just as important. Oneka tirelessly ensures the operation is running smooth, coordinating
with schedules, constantly working around open shifts to ensure all posts are covered. Specially during this
COVID time where employees are in and out of work but the operation must go on. It has been a very
challenging time however Oneka goes out of her way to make sure the operation goes on as scheduled. |
|
Work Location: ERMC
|
|
| Date: 2/28/22 |
| Employee: Rowley Howard |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Howard embodies consistency and is a very reliable person. He is always on the go and ready to help
anytime. |
|
Work Location: ABM Parking
|
|
| Date: 2/28/22 |
| Employee: Rufino Perez |
| Airport: LaGuardia Airport |
| Experience: Rufino is always on time and ensures the flight attendants are supplied with the products they need. Very often
our company's General Manager receives compliments from the airlines about the service Rufino Perez
provides. |
|
Work Location: Gategourmet
|
|
| Date: 2/28/22 |
| Employee: Francisco Matias |
| Airport: LaGuardia Airport |
| Experience: Francisco Matias is trusted by his supervisors to follow the safety rules and manages his time well to deliver
safe on time catering service. He can also be seen to have a friendly and pleasant personality. |
|
Work Location: Gategourmet
|
|
| Date: 02/28/22 |
| Employee: Aman Sandhu |
| Airport: Newark Liberty International Airport |
| Experience: Aman is one the employees hidden behind the scenes, but the role she plays is the glue that keeps the operation
intact. Daily, Aman tackles the many invoices and commissary orders. She preps the invoices and lends a hand
with inventory, which never seems to slow down. She currently is doing this position solo, which is really
meant for 2 people. Cheers to Aman for the dedicated work she invests daily and with a smile!! |
|
Work Location: OTG Finance
|
|
| Date: 02/27/2022 |
| Employee: Imani Coleman |
| Airport: Newark Liberty International Airport |
| Experience: Passenger Robert Somers recognized TSO Imani Coleman by stating that she helped him not miss his flight by
being so respective and courteous. He referred to her as a shining exemplary leadership and the best TSA
experience he has ever had. Great job TSA Newark! |
|
Work Location: TSA
|
|
| Date: 02/25/2022 |
| Employee: Karchung Gurung |
| Airport: LaGuardia Airport |
| Experience: Ms. Gurung is a server at a dining location found in Terminal D. What I witnessed was an airport employee
who went above and beyond, multitasking and at all times with a smile. Ms. Gurung had 16 different plates
which came out of the kitchen for her to serve and make sure the entrees went to the correct party or person. A
customer came up to Ms. Gurung a bit frantic inquiring where her food was. Even though, Ms. Gurung had a
system going, she stood calm and served the customer inquiring about her food first. Then she went out to
delivery the rest of the plates. As Ms. Gurung finished, customers were coming up to the dining area asking if
they can be seated. With all smiles, energy and a warm greeting, Ms. Gurung went ahead and sat everyone
accordingly, took their order and proceeded to seek if anyone needed anything. When I approached Ms.
Gurung to nominate her she was very grateful and appreciated someone saw her in action, working hard. |
|
Work Location: OTG
|
|
| Date: 02/25/2022 |
| Employee: Cristiana Mendezsegura |
| Airport: LaGuardia Airport |
| Experience: As I entered the women's restroom at Terminal C, I couldn't help but notice how spotless and extra clean the
bathroom post-security was found. Then I saw Cristiana as she was emptying out the trash cans which were
huge bags. It was the trash from the sink area and the trash from the stalls plus she was cleaning every surface.
And at all times, focused on her main goal, a clean restroom for our airport passengers, employees and
customers. Cristiana's hard work can be seen in action and the results she places in keeping her assigned
restroom locations clean. |
|
Work Location: SBM Management
|
|
| Date: 2/25/2022 |
| Employee: Kalliope Mihalatos |
| Airport: Newark Liberty International Airport |
| Experience: I would like to pass on my thanks and recognition to ACES Kallipone who was working at EWR Terminal B
FIS/Immigration Hall on 2/25/2022 about 10:00L. A CBP officer was inquiring from all the ACES present at
Terminal B Immigration Hall for a women's make up pouch/kit. ACES Kallipone immediately informed the
Customs officer that she remembered assisting a female customer earlier in the day and the customer sat
aside her make-up pouch and forgot it in the immigration hall and she took possession of it and kept it safely
at the ACES booth. She immediately handed it over to the officer and the officer was very thankful to her for
keeping the pouch safe and not threw it in the garbage. The officer pointed to a finger ring as one of the main
important item in the pouch. Also, the officer praised her for the way she took ownership in managing the
passenger queuing lanes on a daily basis at the FIS location.
Thank You.
Ramchandar Motiram
The Port Authority Of New York An |
|
Work Location: ERMC Aviation LLC
|
|
| Date: 02/24/2022 |
| Employee: Sarfaraz Ahmed |
| Airport: JFK International Airport |
| Experience: Good evening,
I am CBPO Amin, Shahid assigned at JFK T4.
On 02/24/2022 my sister JAHAN, Nusrat arrived from Bangladesh via EK203. She was traveling with an
infant, two elders, and a disabled adult. In total, my family had 22 luggage. Mr. Sarfaraz Ahmad was
contacted to assist.
Mr. Ahmad coordinated the entire operation including luggage pick up and drop off to the parking lot.
Through Mr. Ahmad’s leadership, the process was efficient. Your entire team was nothing but professional
and courteous to my family.
I commend the entire Smarte Cart team with a job well done, especially Mr. Ahmed.
I hope you see this as a positive result of your team’s and Mr. Ahmed’s hard work.
Again, JOB WELL DONE.
Respectfully,
AMIN, SHAHID
CBP Officer
U.S. Customs and Border Protection
Veteran Support Program Member (VSM)
School Certifying Official (SCO)
JFK International Airport |
|
Work Location: Smartecarte
|
|
| Date: 02/24/2022 |
| Employee: Linesh Shah |
| Airport: Newark Liberty International Airport |
| Experience: This guy is always helpful and looking for help to understand products and he is on point. |
|
Work Location: Dunkin' Donuts
|
|
| Date: 2/23/22 |
| Employee: Tamara Henderson |
| Airport: Newark Liberty International Airport |
| Experience: Once again ERMC ACES Tamara Henderson comes to the rescue of the AOC here. Upon going into a 2 train
evacuation of the Airtrain/partial Airtrain service/Busing operation today, the desk phones and radio's going full
blast, ACES Tamara Henderson stepped in to assist with answering our phones without having to be asked. This
was a great deal of help with so much going on at one time. She always proves to be an valuable asset in the
AOC. She never has to be asked or told, but see's the situation and jumps in to help out. ACES Tamara
Henderson SOARS everyday. Your assistance and service is greatly appreciated ACES Tamara Henderson,
continue to SOAR high. I thank you personally for your service. |
|
Work Location: ERMC
|
|
| Date: 02/22/2022 |
| Employee: Komal Patel |
| Airport: Newark Liberty International Airport |
| Experience: Heard and watching her to help passengers above and beyond. |
|
Work Location: Dunkin' Donuts
|
|
| Date: 2/21/2022 |
| Employee: Naylene Vasquez |
| Airport: Newark Liberty International Airport |
| Experience: Naylene helped a customer find her way and get to her gate on time, while also making sure that she was able to
get the beverage that she wanted in time for her flight. Naylene is consistent with her customer service skills
and is always going above and beyond! |
|
Work Location: HMSHost
|
|
| Date: 2/21/2022 |
| Employee: Ronnell Thompkins |
| Airport: Newark Liberty International Airport |
| Experience: Ronnell is one of the best when it comes to customer service! He always greats you with such a sweet welcome.
His smile will brighten any room. ( Although you can not see it now, you can tell by his eyes and body
language) He is very helpful and thoughtful of the customer’s time. |
|
Work Location: Duty Free
|
|
| Date: 2/21/2022 |
| Employee: Cashanda Hunter |
| Airport: Newark Liberty International Airport |
| Experience: Cashanda is the perfect example when it comes to treating and giving respect. It is very important to give
respect when working with customers and she does it with a smile. She is always putting the passenger and their
needs first and makes sure she does it in the most respectful way possible. She always have a kind word to give. |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 2/21/2022 |
| Employee: Welmens Francois |
| Airport: Newark Liberty International Airport |
| Experience: Welmens can turn a bad situation to a great one real quick! He owns it, no matter the situation. He doesn’t play
the blame game or put it off on someone else, but he assists the passenger with whatever they need help with.
He always leaves the situation better then he found it! Great customer service. |
|
Work Location: Areas
|
|
| Date: 2/21/2022 |
| Employee: Melissa Mervilus |
| Airport: Newark Liberty International Airport |
| Experience: Melissa loves connecting with the passengers on a personal level. After leaving her you will be happy! She
always asks questions, listens, and connects with the passengers. Always striking friendly conversation which
makes their time special. You would be happy to encounter her! |
|
Work Location: Steller Partners ( The New Stand)
|
|
| Date: 2/21/2022 |
| Employee: Yanling Jimers |
| Airport: Newark Liberty International Airport |
| Experience: Yanling always goes above and beyond for her customers with out being asked. No fuss, no fight, no issues she
just does what she needs to do to make sure our customers are getting the best experience possible. She takes
pride in knowing she made a difference in someone's life. |
|
Work Location: HMS HOST
|
|
| Date: 2/21/2022 |
| Employee: Youstina Mansour |
| Airport: Newark Liberty International Airport |
| Experience: I observed Youstina greeting a customer and it changed their entire mood. Going through security must of really
taken a toll on the person because they were upset and flustered. They wasn't even sure if they wanted to
actually eat at her restaurant but after having a quick small conversation with her not only did they calm down
they sat and at at her restaurant. Way to turn a situation around! |
|
Work Location: Sora Sushi ( Midfield)
|
|
| Date: 2/21/2022 |
| Employee: Princeton Scruggs |
| Airport: Newark Liberty International Airport |
| Experience: Princeton is an excellent manager. He is a great example for his team on how to assist and treat passengers.
Especially being in an international terminal and dealing with different people and cultures he handles
everything with grace and class! |
|
Work Location: InMotion
|
|
| Date: 2/21/2021 |
| Employee: Andrew Acosta |
| Airport: LaGuardia Airport |
| Experience: I would like to take this time and recognize and highlight the excellent and exceptional work of Andrew
Acosta displayed from ERMC. I received a call that there was a family in need of services, Mr. Acosta
mannerisms and professionalism to protect and assist showed great leadership.
Urban Pathways’s Outreach Team will like to say Thank You and Appreciate the assistance and support. |
|
Work Location: ERMC
|
|
| Date: 2/21/2022 |
| Employee: Charis Lavrentis |
| Airport: LaGuardia Airport |
| Experience: I will like to take this time and provide and highlight the wonderful work ERMC Charis Lavrentis displayed,
Outreach team was called to provide assistance to a family in Terminal C, Worker Charis Lavrentis provided
such grace and support to protecting and ensuring the children was ok and didn’t need anything. Until arrival
of Urban Pathways.
Urban Pathways Outreach Team Will Like To Take This Time And Recommended and Recognize ERMC
Charis Lavrentis for there exceptional work |
|
Work Location: ERMC
|
|
| Date: 2/19/2022 |
| Employee: Zachary Fall |
| Airport: JFK International Airport |
| Experience: Due to high winds on the airfield a baggage container was blown across the ramp towards an aircraft. Zach took
quick, proactive action that exceeded expectations of his job role to stop the container from making contact with
the aircraft. This prevented possible extensive delays or possible flight cancellation for the airline and it's
passengers. |
|
Work Location: JFKIAT
|
|
| Date: 2/19/2022 |
| Employee: Komal Rambharos |
| Airport: JFK International Airport |
| Experience: Due to high winds on the airfield a baggage container was blown across the ramp towards an aircraft. Komal
took quick, proactive action that exceeded expectations of his job role to stop the container from making contact
with the aircraft. This prevented possible extensive delays or possible flight cancellation for the airline and it's
passengers. |
|
Work Location: JFKIAT
|
|
| Date: 2/18/22 |
| Employee: Sandra Primus |
| Airport: Newark Liberty International Airport |
| Experience: It is my pleasure to nominate ERMC ACES Sandra Primus who consistently goes above and beyond
everyday. Today, Friday 2/18/22, she received a call from a woman trying desperately to locate her 77 year
old parents. She informed Sandra her parents were on a Lufthansa flight to Detroit the previous day, however
the flight had been diverted to EWR. They were supposed to be put on a Delta flight to continue their
journey. ACES Sandra Primus contacted Delta and was told the parents were not on the flight the woman was
advised they were on. ACES Sandra Primus then reached out to 3 Alpha Sebongile Ziyambe, gave her the
parents information asking her to see if she could locate the parents in Terminal B. Thanks to ACES Sandra
Primus determination to assist the daughter, the parents were located, assisted with getting checked into their
flight with Delta and taken through security to their gate. |
|
Work Location: ERMC
|
|
| Date: 2/18/22 |
| Employee: Sebongile Ziyambe |
| Airport: Newark Liberty International Airport |
| Experience: It is my pleasure to nominate ERMC SUPERVISOR Sebongile Ziyambe who went above and beyond.
Today, Friday 2/18/22, she received a call from ERMC ACES Sandra Primus about a woman trying
desperately to locate her 77 year old parents. ACES Sandra advised SUPV Sebongile of the daughter's
parents being on a Lufthansa flight to Detroit the previous day, and of the flight having been diverted to
EWR. That the parents were supposed to be put on a Delta flight to continue their journey. ACES Sandra
Primus contacted Delta and was told the parents were not on the flight the daughter was advised they were
on. ACES Sandra Primus asked 3 Alpha Sebongile Ziyambe, after giving her the parents information, to see
if she could locate the parents in Terminal B. Thanks to ACES Sandra Primus and SUPV Sebongile
Ziyambe's determination to assist the daughter, SUPV Sebongile Ziyambe located the parents, assisted them
with getting checked into their flight. |
|
Work Location: ERMC
|
|
| Date: 2/18/2022 |
| Employee: Amine Ayoub |
| Airport: Newark Liberty International Airport |
| Experience: Amine always welcomes all guest with a nice hello! You know you will be taken care of when you see her. She
takes pride in making her guest feel special and welcomed. |
|
Work Location: Areas
|
|
| Date: 2/18/2021 |
| Employee: China Cheatham |
| Airport: Newark Liberty International Airport |
| Experience: China always goes above and when it comes to assisting our guest, guest always comes first. Even if she has to
do something outside of her work duties she doesn't mind doing it if it will make the guest experience better. A
real team player. |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 2/18/2021 |
| Employee: Afi Ahawo |
| Airport: Newark Liberty International Airport |
| Experience: Afi always connects with the customers. Rather it's answering their questions, helping them order something
new or just simply being there he does it with grace and class. |
|
Work Location: Sora Sushi ( MIdfield)
|
|
| Date: 2/18/2021 |
| Employee: Allanna Wilkerson |
| Airport: Newark Liberty International Airport |
| Experience: Allanna is such a pleasure to work with. She doesn't make excuses she just gets it done. She takes on problems
that are not even hers and she resolves them with ease and grace. She always puts the customer first and always
looks at things from their perspective. |
|
Work Location: HMS HOST
|
|
| Date: 2/18/2021 |
| Employee: Brianne Galarza |
| Airport: Newark Liberty International Airport |
| Experience: Brianne always approach customers with a friendly hello. She doesn't wait for someone to come to her, if she
see that someone is lost or struggling she steps in an assist with no hesitation. |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 2/18/2021 |
| Employee: Versace Washington |
| Airport: Newark Liberty International Airport |
| Experience: Versace is one of the most respectful people I know. Always putting the passenger and their needs first. Always
have a smile ( even though you can't see it now you now it's their. You can see it in her eyes!) and a kind word
to give. |
|
Work Location: Areas
|
|
| Date: 02/17/2022 |
| Employee: Kalliope Mihalatos |
| Airport: Newark Liberty International Airport |
| Experience: During my preliminary fire safety tour of the Terminals
and Air Train platforms [public areas] I observed the welcoming, cheerful and informative energy displayed by
Kalliope M. While all the platform attendants that day were doing a good job, she was outstanding. I felt like
my cousin was welcoming me to family reunion at Grandma's. She exuded such energy while also clearly
directing the passengers which train to take to which destinations. This was on a day when at least five
confused passengers already had asked me directions during my first hour and a half with the public. First class
treatment by Kalliope M! |
|
Work Location: ERMC
|
|
| Date: 2/15/22 |
| Employee: Jennifer Anthony |
| Airport: Newark Liberty International Airport |
| Experience: It’s given me great pleasure to recognize Jennifer as she always seeks to connect to each and every person
that crosses her path. She always asked passengers questions and tried to give them many options to choose
from. Making passengers feel welcome at Newark Airport and connected in choosing Newark Airport in the
future. |
|
Work Location: ERMC
|
|
| Date: 02/14/2022 |
| Employee: Michelle Joseph |
| Airport: JFK International Airport |
| Experience: Customer Service Agent went above and beyond by assisting two elderly women travelers who could barely
stand . Michelle spoke to a PAX lead requesting that they utilize two wheelchairs to carry the two women to
the Special Assistance Seating Area as the check in times for their airline did not start .Michelle's actions
embodied WESOAR core values by providing outstanding customer service . |
|
Work Location: Hallmark Aviation Services
|
|
| Date: 02/14/2022 |
| Employee: Kri Shundat Basant |
| Airport: LaGuardia Airport |
| Experience: When Mr. Basant identified one of our co-workers from another company with health issues, he took the
initiative, reported the situation and immediately asked for medical help to the shift supervisors (Mrs. Lavrentis
and Mr. Acosta).
Together with Mr. Umair Saeed, Mr. Basant accompanied the sick colleague until the Port Authority policemen
and the ambulance arrived. Both of them took the situation as their own until the sick colleague received first
aid from the paramedics and was transferred by ambulance.
I am proud of my co-workers and commend them for their performance in dealing with our co-worker's medical
emergency with great diligence and human sense. |
|
Work Location: ERMC Aviation
|
|
| Date: 02/14/2022 |
| Employee: Umair Saeed |
| Airport: LaGuardia Airport |
| Experience: I want to recognize the performance of Mr. Saeed in the medical emergency that a co-worker from another
company had. The first one to identify the situation was Mr. Basant, and Mr. Saeed supported him until the Port
Authority policemen and the ambulance arrived. They took the situation as their own until the sick colleague
received first aid from the paramedics and was transferred by ambulance.
I am proud of my co-workers and commend them for their performance in dealing with our other co-worker's
medical emergency with great diligence and a human sense. |
|
Work Location: ERMC Aviation
|
|
| Date: 2/10/2022 |
| Employee: Maria Sanchez |
| Airport: Newark Liberty International Airport |
| Experience: Maria always has a big smile and a nice word when welcoming our guest. She always engages with the
passenger and makes them feel special. She is the perfect person to see when you first arrive! |
|
Work Location: HMS HOST
|
|
| Date: 2/10/2022 |
| Employee: Carlos Rivas |
| Airport: Newark Liberty International Airport |
| Experience: Please pass on my thanks by way of this nomination to Mr. Carlos Rivas - Senior Manager at United Airlines
EWR Terminal C for going above and beyond and taking a personal interest in locating a lost KOALA
BEAR for a child.
On Monday 2/7/2022 a family with a small child travelled through EWR on United Airlines and boarded a
flight out of a gate at C1 concourse for a Florida destination. On 2/9/2022, a member of the family
communicated via social media to EWR Port Authority regarding her daughter lost her favorite sleeping toy
KOALA BEAR. EWR Port Authority customer service team contacted Mr. Rivas in an effort to locate the
missing toy. Mr. Rivas took a personal interest in searching the entire Terminal C and he finally reported that
he found the KOALA BEAR kept it safely in his possession for delivery to the family. The family expressed
thanks and gratitude to everyone working together in location the KOALA BEAR for their child.
Thank you Mr. Rivas in going above |
|
Work Location: United Airlines
|
|
| Date: 02/10/2022 |
| Employee: Carlos Rivas |
| Airport: Newark Liberty International Airport |
| Experience: Please pass on my thanks by way of this nomination to Mr. Carlos Rivas - Senior Manager at United Airlines
EWR Terminal C for going above and beyond and taking a personal interest in locating a lost KOALA
BEAR for a child.
On Monday 2/7/2022 a family with a small child travelled through EWR on United Airlines and boarded a
flight out of a gate at C1 concourse for a Florida destination. On 2/9/2022, a member of the family
communicated via social media to EWR Port Authority regarding her daughter lost her favorite sleeping toy
KOALA BEAR. EWR Port Authority customer service team contacted Mr. Rivas in an effort to locate the
missing toy. Mr. Rivas took a personal interest in searching the entire Terminal C and he finally reported that
he found the KOALA BEAR kept it safely in his possession for delivery to the family. The family expressed
thanks and gratitude to everyone working together in location the KOALA BEAR for their child.
Thank you Mr. Rivas in going above |
|
Work Location: United Airlines
|
|
| Date: 02/10/2022 |
| Employee: Denise Crooms |
| Airport: Newark Liberty International Airport |
| Experience: It’s my pleasure and honor to recommend Denise Crooms for recognition at terminal C. As I was observing
Denise, I noticed her excellent customer service skills. How soft, spoken and pleasant she is to all passengers.
She has such a beautiful and positive attitude towards everyone. I believe that such positivity to represent
Newark Airport needs to be recognized. |
|
Work Location: ERMC
|
|
| Date: 02/09/2022 |
| Employee: Don Parler |
| Airport: JFK International Airport |
| Experience: I was in HB Station with Rail Operations team members and Alstom IT Security specialists performing testing
of Public Address functionality. Don Parler was assisting a large group of passengers at the Air Train JFK
Metrocard machines. He took his time to investigate their destination and then help them select the appropriate
card that gave them the best value. Great work Don. |
|
Work Location: Alstom
|
|
| Date: 02/09/2022 |
| Employee: Gary Elliot |
| Airport: JFK International Airport |
| Experience: Gary went above and beyond to find new ways to improve Customer Experience at Air Train JFK. As a
supervisor he shared boots on the ground information on some of the challenges that were faced during Winter
Storm Kenan and possible solutions. One of his suggestions involved keeping Rental Car facilities personnel in
the loop during Air Train outages so that they can inform their passengers. Gary also demonstrated the usage of
a Cisco phone that has the ability to make local Public Address announcements in the Air Train station. We
were able to test the phone in various scenarios and will be expanding the tool to more agents in the Central
Terminal Area and in the fare zones. Thanks for the efforts Gary! |
|
Work Location: Alstom
|
|
| Date: 02/08/2021 |
| Employee: Diomis Romero |
| Airport: JFK International Airport |
| Experience: Aces Diomis Romero went above and beyond in helping a non English speaking passenger to rebook her flight
at terminal 2 checking in counter. Aces empathize and provide exceptional service during their interactions as
the passenger needed the food court and wifi for her 11 hrs wait time for her new flight with Delta Airlines. |
|
Work Location: Unifi Services
|
|
| Date: 02/08/2022 |
| Employee: Heraldo Ryman |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recommend Heraldo Ryman for a WeSoar award because he went above and beyond the call
of duty. When he came off the air train at Charlie Platform on the way to building 74, he assisted me with
greeting each passenger, and directing them to where they want to go. While I was on Charlie Platform ,I had
a train full of passengers coming from terminals A,B,and P3. Heraldo assisted me with taking the passengers
off the air train to take the next train to P4 and the Railink station. He’s definitely a team player because he
took the initiative to assist me with helping the passengers get to their destination. Thank You Heraldo your
hard work and dedication is appreciated. |
|
Work Location: ERMC
|
|
| Date: 2/7/2022 |
| Employee: Navaraj Yoganathan |
| Airport: Newark Liberty International Airport |
| Experience: Navaraj is always welcoming passenger with a bright smile. Although we are wearing masks you can still sense
the smile thru it. Navaraj eyes light up and is always ready to help the passengers and get them on there way,
making sure there transition is smooth and carefree. |
|
Work Location: Duty Free
|
|
| Date: 2/7/2022 |
| Employee: Brittany Jackson |
| Airport: Newark Liberty International Airport |
| Experience: Brittany is one of the few people who have been here through out the entire pandemic. She was here when it
was only her store open in the entire food court. There use to be days where she would come in everyday, never
complaining, always looking to part! I appreciate her hard work and dedication. Where others would have
giving up or stop caring Brittany worked harder. I truly appreciate her. |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 2/7/2022 |
| Employee: Andrea Williams |
| Airport: Newark Liberty International Airport |
| Experience: Andrea is a breath of fresh air!!! She as such a beautiful, bubbly spirit that you want to rub off on the rest of the
employees. She has high energy and really engages in her duties. She is the kind of person you want at a
leadership position. Not only is she an excellent worker she demonstrates how to do your job while enjoying it.
I truly appreciate her and its a privilege to know her! She will go out of her way and move mountains to make
sure a passenger is assisted. |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 2/7/2022 |
| Employee: Lainesha Henry |
| Airport: Newark Liberty International Airport |
| Experience: Lainesha always puts the passenger first and always gives them the upmost respect. Even if someone is rude to
her, she doesn't let that affect her. She simply brushes it off and continues to give excellent service. |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 2/7/2022 |
| Employee: Dolores Stokes |
| Airport: Newark Liberty International Airport |
| Experience: What can I say about Dolores that hasn't been said before!!! She is awesome!!!!! So nice, so sweet, so
respectful, and does her job with excellence! She has been here throughout the entire pandemic and I appreciate
her dedication and commitment. We need more people like Dolores at the airport!!! |
|
Work Location: JCM
|
|
| Date: 02/07/2022 |
| Employee: Shenelle Baines |
| Airport: Newark Liberty International Airport |
| Experience: On 2-07-2022, while on post at the Airtrain entrance of Terminal B, ACES, Shenelle Baines, witnessed
suspicious behavior from a male individual at the New Stand. The male individual took some items from the
concession store and proceeded to walk away without paying for the items. Shenelle immediately contacted her
Supervisor, Steven Koffa, and informed him of what she just witnessed.
PAPD were immediately notified, officers arrived and were able to apprehend and arrest male individual.
Thank you Shenelle for going above and beyond to keep our airport safe. Job well done. |
|
Work Location: ERMC Aviation
|
|
| Date: 2/5/22 |
| Employee: Kendra Battle |
| Airport: Newark Liberty International Airport |
| Experience: Kendra is always cheerful and willing to help other. today she worked at saison due to a call out. while it was
slow, she took it upon herself to do some cleaning project and organize the bar. she is a great asset and always
great with customer |
|
Work Location: otg
|
|
| Date: 2/4/22 |
| Employee: Marinos Constantinos |
| Airport: LaGuardia Airport |
| Experience: Mr. Constantinos aka "Gino" found me in the concessions area of Terminal B. He came over to assist what
menu would be the best to order lunch. One of the most important elements to consider when managing a
concessions area is the quality of the customer service provided. Gino provided aside from amazing customer
service, information on the beautiful changes coming to Terminal B which will make the dining experience at
the terminal even better. Gino demonstrated courteous and quick service to meet my needs during my visit to
concessions. I will be a recurring customer thanks to Gino! |
|
Work Location: Villa Restaurant Group
|
|
| Date: 2/4/22 |
| Employee: Robert Small |
| Airport: LaGuardia Airport |
| Experience: On a cold, raining day, my colleague and I went to perform audits at Terminal B, C and D. As we exit the office
building, we saw the PA Shuttle bus approaching the stop. My colleague and I said "We are gonna miss the
bus!" as we ran. Mr. Small saw us in panic mode and began to drive the shuttle bus slower, giving us time to
get to the bus stop. Then the bus approached the stop, the doors opened and we gave Mr. Small the biggest
THANK YOU! plus a sigh of relief. He gave us a warm smile and said "you're welcome". What amazing
kindness, consideration and awareness Mr. Small extended to make our day at work time manageable to
complete our audits. |
|
Work Location: ABM Bussing
|
|
| Date: 2/4/22 |
| Employee: Lesia Wyatt |
| Airport: LaGuardia Airport |
| Experience: What great work Mrs. Wyatt performs on airport as a PA shuttle bus driver. When my colleague and I
boarded the bus, Mrs. Wyatt made a very important announce. She said "Your mask must cover your nose
and mouth. Please make sure you are wearing your face mask correctly" Now that is an airport employee
going above and beyond to assure everyone on the bus complies with wearing a mask. There was a
passenger not wearing one. Mrs. Wyatt's politely said "Sir with the glasses, please put on your mask" The
passenger didn't hear the first time. It was announced again where the passenger realized it was him that
overlooked not having a mask on. He immediately put on the mask because Mrs. Wyatt was not taking off
until he complied. Once the passenger did, Mrs. Wyatt said THANK YOU! and went on her airport route. I
was extremely proud to witness an airport employee caring for our safety and her own. |
|
Work Location: ABM Bussing
|
|
| Date: 2/4/22 |
| Employee: Suezzette Chaplin |
| Airport: LaGuardia Airport |
| Experience: Mrs. Chaplin was a delight when I approached her to receive a guest pass to escort my colleague who did not
have a badge to go post-security. During the process to issue the pass, Mrs. Chaplin chatted with us, laughed
and made us feel welcomed. The whole time Mrs. Chaplin took care of us with a big smile. It was pleasant to
have that great customer service experience. |
|
Work Location: Delta Airlines Check-In
|
|
| Date: 2/4/22 |
| Employee: Gerardo Cuenca-Soengas |
| Airport: JFK International Airport |
| Experience: Gerardo is a man who not only takes his role in building security very seriously but is always very helpful and
friendly towards the passengers. Whenever he sees something that can potentially be a safety hazard, he always
speaks up about it no matter how small it may be and will always follow up on it during his next shift. I have
noticed that he always goes above and beyond during his shifts to ensure the safety and smooth travels for our
passengers. Thank you Gerardo, your work is appreciated!! |
|
Work Location: AUS Building Security
|
|
| Date: 2/3/22 |
| Employee: Mateel Cameron |
| Airport: JFK International Airport |
| Experience: Mateel works at the employee screening on the north checkpoint. She always demonstrates a delightful energy,
she enthusiastically greets employees passing through her area, engage with them and ALWAYS wish us a great
day. You can feel her warmth, keenness, passion and proudness in assisting every single employee that comes
through. Despite wearing a mask, we can see/feel her smiling through her eyes. Mateel embraces all T4 values,
she's friendly, happy, informative, keep us safe, but above all, she seeks to connect with the team and delivers
amazing and memorable interactions. Thank you for being such vital part of our team. |
|
Work Location: Global
|
|
| Date: 2/2/22 |
| Employee: Amanda Rodriquez |
| Airport: Newark Liberty International Airport |
| Experience: Amanda always greats you with such a sweet welcome. Her smile will brighten any room. She is very helpful
and thoughtful of the customer’s time. |
|
Work Location: Steller Partners ( The New Stand)
|
|
| Date: 2/2/22 |
| Employee: Schneider Urena |
| Airport: Newark Liberty International Airport |
| Experience: Schneider always goes above and beyond without even being asked. They listen so they know what the
customer wants sometimes before they do. They always put the customer first and really makes them feel
special. |
|
Work Location: Duty Free
|
|
| Date: 2/2/22 |
| Employee: Laura Santamaria |
| Airport: Newark Liberty International Airport |
| Experience: Laura always asks questions, listens, and connects with the passengers. Always striking friendly conversation
which makes their time special. She also moves quickly which they appreciate. |
|
Work Location: Zaro's
|
|
| Date: 2/2/22 |
| Employee: Katherine Gomez |
| Airport: Newark Liberty International Airport |
| Experience: Katherine owns it, no matter the situation. She doesn’t play the blame game or put it off on someone else, but
she assists the passenger with whatever they need help with. She is really a big help to her company. Always on
time and always ready to serve. |
|
Work Location: Zaro's
|
|
| Date: 2/2/22 |
| Employee: Julia Silva |
| Airport: Newark Liberty International Airport |
| Experience: Julia is such a smart beautiful person inside and out. Working at an airport you must be approachable and
friendly, and she fits this perfectly. Always greets you with a smile, ready to help! She also won the kahoot
game at our WE SOAR training so I know she is paying attention to training and applying her knowledge. She
rocks!!! |
|
Work Location: Duty Free
|
|
| Date: 2/2/22 |
| Employee: Ronniee Bishop |
| Airport: Newark Liberty International Airport |
| Experience: Ronniee is very respectful always. Always putting the passenger and their needs first. Always have a smile and
a kind word to give. Always ready to work and serve the public. |
|
Work Location: Voyage
|
|
| Date: 2/1/22 |
| Employee: Daniel Baker |
| Airport: JFK International Airport |
| Experience: Today I visited building 14 to get my fingerprinting done at the JFK badging office. The
moment I entered the office, a front line team member, "Dan", kindly approached me in a very friendly fashion,
asked me questions and guided me in the right direction. Besides helping me, he was also very engaging with
other internal guests (airport employees) that were arriving to the office. Something unique I noticed about Dan
is that transmit his passion for service excellence to others - you could see his smile through this mask and he
definitely made our internal guests feel guided during their journey at the badging office. |
|
Work Location: Inter-Con Security/Badging Office
|
|
| Date: 2/1/22 |
| Employee: Margie Floyd |
| Airport: Newark Liberty International Airport |
| Experience: This is in recognition of Ms. Margie Floyd who extended outstanding customer service to a passenger who
had arrived in EWR for a funeral, was unfamiliar with the area, and did not know how to get to where she
needed to be. Margie had obviously left such a memorable impression on the passenger that she requested to
speak to her manager. My fellow Terminal Duty manager, Will, and myself spoke with this passenger who
conveyed her sincere gratitude for Margie’s help, and also stated that it was the first time she was treated with
such wonderful and amazing customer service. Margie, as the passenger described, approached her with a
warm smile and a pleasant attitude asking how she could be of help. After providing the passenger with
directions to the train, Margie also gave her information regarding how to get to her destination. The
passenger thanked Margie for making what was a sad and stressful trip, one that was filled with genuine
kindness and care. |
|
Work Location: Munich Airport NJ
|
|
| Date: 2/1/22 |
| Employee: Karen Todd |
| Airport: LaGuardia Airport |
| Experience: Supervisor In Charge Karen Todd is an integral part of the parking team and was able to hold over during
January's snowstorm due to morning staff couldn't make it to work. She was able to provide excellent customer
service and kept the parking operation going without a hitch. |
|
Work Location: ABM Aviation - Parking
|
|
| Date: 2/1/22 |
| Employee: Edith Gonzalez |
| Airport: LaGuardia Airport |
| Experience: Supervisor In Charge Edith Gonzalez was an integral part of the parking team and made it to work during
January's snowstorm. She exceeds expectations by keeping her team safe and warm by rotating them
accordingly while keeping a positive attitude. |
|
Work Location: ABM Aviation - Parking
|
|
| Date: 1/31/22 |
| Employee: Jonathan Miranda |
| Airport: Newark Liberty International Airport |
| Experience: Jonathan assisted the Port Authority during the recent snowstorm with the movement of equipment off the ramp
to ensure that the Port Authority could handle the operations of flight and the clearing of snow. Jonathan, as a
mechanic, worked to get equipment running to be moved out of the right of way of snow removal equipment.
Some of the equipment was not even the company's, however in the emergency situation assisted the Port
Authority, showing the sacrifice made with needing to complete their own work and providing for the benefit of
the overall operation. I appreciate Jonathans efforts and want to provide this acknowledgement. |
|
Work Location: Worldwide Flight Services
|
|
| Date: 1/31/22 |
| Employee: Jorge Ramirez |
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