Date: 10/13/20 Employee: Mary Hamilton Airport: Newark Liberty International Airport Experience: I would like to acknowledge Ms Mary Hamilton for her work at AOC as a supervisor. She is everything you can ever want from an employee. She is always on time and does exemplary work while she is here I remember my first day on my own after training as a supervisor she left me detailed examples of how to get into every document that I needed to submit. It is obvious to me that she has a natural talent for what she does, not only does she do a good job herself but she helps if anyone needs help. Ms Mary is dependable, trustworthy and hard working. Keep the good work up Ms Mary. Work Location: ERMC   Date: 10/12/20 Employee: Berkley Smith Airport: Newark Liberty International Airport Experience: At the NEC Station Post Rail (1) I watch him welcoming the passengers and assisting with purchasing their tickets and giving them direction to their train and bid them safe journey. Work Location: ERMC   Date: 10/11/20 Employee: Derek Thomas Airport: Newark Liberty International Airport Experience: I would like to recognize Derek Thomas. On the morning of October 10, around 3 o’clock in the morning. Derek was in terminal A level two as an Alpha-Extra. He was assisting a passenger with directions to the nearest restroom. When he advised the passenger to use the elevator to get to the gates level. The passenger was using a walker. When entering the elevator when one of the wheels slips in between the floor and the elevator. Derek stepped in quickly and helped pull the leg of the walker out, then help the lady into the elevator. I do believe because of Derek’s quick response and wonderful willingness to help prevent an accident. Work Location: ERMC Aviation Services   Date: 10/11/20 Employee: Kayla Reed Airport: Newark Liberty International Airport Experience: I would like to nominate Kayla Reed. Kayla did a great job clearing the trains at station P3. She advised passengers that all rental cars had moved to her station. Making sure passengers got off the train and informing them that station P2 was close. Kayla’s warm, friendly, and approachable style help get passengers to their rental cars. Work Location: ERMC Aviation Services   Date: 10/11/20 Employee: Cole Eustace Airport: Newark Liberty International Airport Experience: Aces in C-GT was called in for help. Cole (3Delta) steps in and asked how can assist. He was asked to check the elevator in C-garage for possible entrapment. Issue was resolve without incident. Quick response by Mr. Eustace Cole. He OWNED IT!! Work Location: ERMC - 3 Delta   Date: 10/11/20 Employee: Nilda Mercado Airport: Newark Liberty International Airport Experience: Very consistent and detailed inspection report. Proactive employee and outstanding ACE. Work Location: ERMC   Date: 10/10/20 Employee: Jennifer Anthony Airport: Newark Liberty International Airport Experience: I just wanted to take time out to recognize Ace Jennifer Anthony for the outstanding job she performed on 10/10/20. A passenger lost her balance and fell down escalator B4. Jennifer immediately ran to help the passenger, she dropped her bag, turned off the escalator and went to make sure that the passenger was ok. As a supervisor I was firmly reassured that Jennifer’s quick response to a potentially dangerous situation helped to save the passenger from any serious injuries. GOOD JOB JENNIFER Work Location: EMRC   Date: 10/9/20 Employee: Anthony Blas Airport: Newark Liberty International Airport Experience: I have the pleasure of working with ERMC supervisor Anthony Blas on Sundays at EWR international airport in Bldg 1. I just wanted to take the time out to say, that Mr Blas, is professional, efficient, polite and helpful. These can often be rare qualities at times, however working with a supervisor such as Anthony, makes for a great working environment and experience!! Work Location: ERMC/Supervisor   Date: 10/9/20 Employee: Lucidia Guillermo Airport: Newark Liberty International Airport Experience: Lucidia helped two ladies traveling to New York who only spoke Spanish. She gave them directions and told them the correct track fo the train to New York. Lucidia always makes note of when passengers need translation. Work Location: ERMC   Date: 10/9/20 Employee: Ann Evans-Spence Airport: Newark Liberty International Airport Experience: Ann is always willing and diligent in working at the Bravo Desk. Work Location: ERMC   Date: 10/9/20 Employee: NILDA MERCADO Airport: Newark Liberty International Airport Experience: I'VE BEEN OBSERVING ACES FOR QUITE A WHILE. ACES HAVE BEEN VERY PROACTIVE AS FAR AS GREETING THE PASSENGER WELCOME HOW CAN I HELP YOU? WELCOME TO NEWARK AIRPORT. SHE ASSIST PASSENGER TO HER BEST ABILITY, WITH A GREAT BRIGHT SMILE!! Work Location: ERMC   Date: 10/9/20 Employee: WILLENE PHILLIPS Airport: Newark Liberty International Airport Experience: MS WILLENE DOESN'T HAVE TO BE TOLD WHAT TOO DO WHEN SHES ON THE PLATFORM ACES IS VERY PROACTIVE AND ATTENTIVE SHE MAKES SURE SHE OWNS IT TO THE BEST OF HER ABILITY THATS ME CHECKING TRAIN, GREETING, GIVING CORRECT INFORMATION, MAKING GENERAL ANOUNCEMENT ECT... ONE OF A KIND I JUST KNOW WHEN SHE THERE PASSENGER A LEAVING WITH A SMILE AND HAPPY BEING SERVE!! Work Location: ERMC   Date: 10/9/20 Employee: SLAVSKY LOUIS Airport: Newark Liberty International Airport Experience: THIS PERSON AND ALL ABOUT TEAMWORK..HE KNOWS HOW TO ASSIT WITHOUT BEING TOLD BY THE TIME YOU CALL HIM HE ALREADY THERE IN NO TIME MEANING WHEN IT COME TO DOING ROUNDS OR TALKING TO ANY ACES , DISPLINE. HE ALWAYS MAKE SURE HE PUTS HIMSELF IN SOMEONE SHOES AND ASSIT TO HIS ABILITY ESCORTING PASSENGER ECT.... Work Location: ERMC   Date: 10/8/20 Employee: Derek Thomas Airport: Newark Liberty International Airport Experience: During my observation I noticed Derek is always in a position where he can see passengers as the come on the air train platform he is consistent with his greetings and does a great job at providing directions Work Location: Ermc   Date: 10/8/20 Employee: Jose Torres Airport: Newark Liberty International Airport Experience: ACE Jose Torres was stationed at AirTrain station P3. As is his usual, always being alert even during the overnight shift that he works, approaching passengers as they come to the platform or off the AirTrain. He consistently greets them warmly, welcoming them into the airport, giving his assistance in answering questions, giving directions, etc. Passengers can rest assured they will receive professional and polite assistance when ever they cross his path in their travels through our airport. Work Location: ERMC   Date: 10/8/20 Employee: Jordan Mound Airport: Newark Liberty International Airport Experience: ACE Jordan Mounds is always proactive, approaching passengers as they are coming and going on his platform. Greeting them warmly, making them feel welcome and going above and beyond in making sure they have all information to get to their final destination. Calling ahead on his radio if he feels they will need further assistance when they get to their stop. Passenger seem to always walk away from him more comfortable and confident on how to navigate their way through our airport to get to where they are going. Work Location: ERMC   Date: 10/8/20 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: Bertha was assisting passenger with information to Queens NY,Bertha realized that elderly female passneger is struggling with luggage.The Emplayee requested a passsnger assit to the airtrain platform.rralizing that it is going to be hard to carry the bag in the trains to her destination,passenger decided to take a taxi.Bertha escorted her to our taxi stand in bravo. Work Location: ERMC   Date: 10/8/20 Employee: David Catarino Airport: Newark Liberty International Airport Experience: I observed David walking out of Terminal B towards the Level One frontage when he was stopped by a passenger who was asking for directions. David took the moment needed to carefully explain to this lost passenger how he can get to where it is he was heading. This moment of customer service is what truly helps out our airport passengers-- excellent job! Work Location: Menzies Aviation   Date: 10/8/20 Employee: Keith Morris Airport: Newark Liberty International Airport Experience: I observed Keith managing a large line of passengers in the Immigration Hall effectively. He moved back and forth directing passengers to CBP officers with a helpful attitude which was greatly appreciated by passengers who had just arrived after long flights. The line would not have moved as quickly without his active involvement. Work Location: ERMC   Date: 10/8/20 Employee: John Tam Airport: Newark Liberty International Airport Experience: Supervisor John Tam went above and beyond on 9/22. He encountered a couple with two luggage carts who had come from a flight originating in Costa Rica and needed to get to P4 from Terminal B. The elevator on the AirTrain Platform was out of service in Terminal B. John took the initiative to walk with the passengers, and push one of their carts, to Terminal C, where they could use the elevator to take the carts to the AirTrain platform and ride to P4. John demonstrated the best of WeSoar by showing such concern for the passengers. Work Location: ERMC   Date: 10/8/20 Employee: Thomas Meyers Airport: Newark Liberty International Airport Experience: Aces assist passengers to reunite with their son who was left on C platform to P4 platform by using his radio Work Location: ERMC   Date: 10/08/20 Employee: David Balchunas Airport: Newark Liberty International Airport Experience: David have been one of my most positive people I have ever came across. He's such a great Supervisor. His energy and work ethic is amazing. Keep Being You! Your energy is needed! Work Location: ERMC   Date: 10/7/20 Employee: Devi Ramproop Airport: JFK International Airport Experience: Hello, We are writing to thank your check in agent Devi Ramroop for her excellent service and patience while she checked us in for our flight. We had a lot if luggage and a very nervous son who was fearful of being at the airport much less flying given the pandemic. Thanks so much to Devi for being so patient and managing our process very quickly and smoothly. She was incredibly friendly and patient and made the process a real pleasure. Thank you so very much! With best regards, Lynne Gadkowski Work Location: Swissport   Date: 10/7/20 Employee: Ysvania Ciriaco Airport: JFK International Airport Experience: I want to commend Ysvania in her efforts this afternoon. She met Jetblue 520 from ATL at noon on 8/23/20 and did a fantastic job of engaging with each passenger as they exited. Keeping track of passengers in the gate area and even managed to find time to help dispense hand sanitizer. We received this compliment from : - Michael Guethlein (Port Authority of NY&NJ) Operations Group Supervisor Work Location: ERMC Aviation   Date: 10/7/20 Employee: Berkeley Smith Airport: Newark Liberty International Airport Experience: Berkeley approached the pax and asked, How can he help? Pax then explained his situation and Berkeley answer all his questions and concerns about getting another flight. The pax was very upset about missing his flight and was mad at everyone. Berkeley stayed professional and respectful while he assisted the pax. Work Location: ERMC   Date: 10/7/20 Employee: Keisha Richards Airport: JFK International Airport Experience: Keisha is always looking for ways to win the customer both internal and external customers. Passenger tweeted "Keisha Richards" is making my original seat happen!!! Best team ever!!!! Keisha goes above and beyond delivering customer service with a smile, friendly, courteous and knowledgeable. Work Location: Swissport-Virgin Atlantic   Date: 10/7/20 Employee: Marcella Edmonds Airport: Newark Liberty International Airport Experience: Marcella is the perfect aces she welcomes every passenger at Terminal C platform and is always in an approachable position, she is very professional and hard working and makes ERMC Very proud . Work Location: ERMC   Date: 10/7/20 Employee: Antwan Cooper Airport: Newark Liberty International Airport Experience: Antwan always owns the customer experience when he is working the platforms, a family got separated on the Air-train platform Terminal C and Antwan own this issue by calling the other Platform on the Radio to have the family reunited . He always have a professional demeanor and is very approachable. Work Location: ERMC   Date: 10/7/20 Employee: Stephanie Rodriguez Airport: Newark Liberty International Airport Experience: Stephanie engaged a passenger on the airtrain platform,greeted and offer her assitance.the passenger refused assistance and Stephanie continued to greet other passengers as they exiting the airtrain to her platform.a few senconds latter she realized that thr passneger that she engaged earlier is still on the platform with a confused face.Stephanie for a second time greeted pax and and offer her assistance.passneger then start speaking spanish,Stephanie assisted pax accordingly to her destination. Work Location: ERMC   Date: 10/7/20 Employee: Shequelle Williams Airport: Newark Liberty International Airport Experience: ERMC Supervisor Shequelle Williams is a professional, intelligent hands on young lady that continues to SOAR in her duties. She displays strength and integrity with multi-tasking and helping with the International flow of passengers and deligating and supervising her staff. She is hands on with setting up ropes and very mindful of keeping the lines moving and the passengers safe as well as her staff. It is always a pleasure working with her!! Work Location: ERMC   Date: 10/6/20 Employee: Marie Gelin Airport: Newark Liberty International Airport Experience: Marie Gelin has worked for Marshall retail Group for a some years now. She leads by example. And because of that we are always over joy to hear of all the wonderful customer interactions and memories she creates with our customers. Marie is approachable and relatable to our customers. She went about and beyond for a customer who needs a shirt in a bigger size. By calling and making sure the shirt was delivered directly to the store while the customer waits. With his patience’s Marie used her charm and form a bond with him and got to a place where she and the customer could laugh and share memories of family and kids. He was so please with her ability to understand and be compassionate about this needs and willing to extend the helping hand of having someone bring the item to him and not have him go looking for the item elsewhere. Work Location: Marshall Retail Group   Date: 10/6/20 Employee: Ann Evans-Spence Airport: Newark Liberty International Airport Experience: Ace Mrs Ann Evans-Spence is always friendly and kind towards passengers. Goes above and beyond at her post. Takes charge of her area and is knowledgeable on every information regarding Immigration and around the Airport. Patient and kind to passengers and fellow co-workers. Great person to work with. Work Location: ERMC   Date: 10/6/20 Employee: John Tam Airport: Newark Liberty International Airport Experience: Supervisor John Tam is a very dedicated worker. Always diligent in his duties. Knowledgeable in all areas at the Airport and if not knows where to call and get the information. Always come to assist with crowd control in B INS. A wonderful person to work with. Work Location: ERMC   Date: 10/6/20 Employee: Cheung Kwan Airport: JFK International Airport Experience: Kwan Cheung was involved with assisting a colleague experiencing a medical emergency. He was very attentive and afforded assistance above and beyond. It is common to aid in an emergency. However, Kwan consoled and worked at keeping the individual calm while requesting additional medical help. He was focused; following all emergency protocols. Work Location: Bombardier Transportation (AirTrain JFK)   Date: 10/6/20 Employee: Ann Evan-Spence Airport: Newark Liberty International Airport Experience: Passenger arrived at the railink station few seconds late missing her train. Passenger was in tears. She was rushing to meet up with family. Ann calm her down walk with her to the Amtrak machine to see if see can modify her ticket. Passenger was able to modify her ticket but she had to leave out of Newark Penn Station. Passenger was very happy and satisfied . She kerp on thanking Ann for her help. GREAT JOB! Work Location: Ermc   Date: 10/6/20 Employee: Michelle Roberts Airport: Newark Liberty International Airport Experience: Michelle Roberts is an ERMC Supervisor that works hard, is diligent, kind and always smiles. Michelle never hesitates to help, advise and assist a passenger or colleague in need. She is always pleasant and goes above and beyond in any situation handed to her. Her personality is a great asset as well as her professionalism! Its always a pleasure to have her on our team!! Work Location: ERMC   Date: 10/5/20 Employee: Janet Martinez Airport: Newark Liberty International Airport Experience: During air train reduction I observed Janet utilizing the PA system to advise passengers of the stops the air train will be making. She was polite and spoke in a professional manner. Work Location: ERMC   Date: 10/5/20 Employee: Ridline Jean-Phillips Airport: Newark Liberty International Airport Experience: Ridline reported for work as the relief on her way to terminal B level 2 door 9 she noticed an unattended bag small carry on bag she immediately contacted AOC and me the E2 to advise us of the unattended bag. She stood by until the bag was retrieved by PAPD. Great job Work Location: Ermc   Date: 10/5/20 Employee: Shatoya Shelder Airport: Newark Liberty International Airport Experience: Shatoya has always gone above and beyond, she is extremely knowledgeable with information she gives to passengers on the other end of the phone and even to anyone in Control Desk that ask for help. In my opinion she executes with excellence all of the we soar definitions. Thank you Shatoya for your unselfish input at AOC. Work Location: ERMC   Date: 10/5/20 Employee: Efrain Carrero Airport: LaGuardia Airport Experience: Efrain Carrero was alert and aware of his passengers frustration as they tried to figure out the MTA MetroCard system. The passengers were visiting New York for the first time and decided to use public transit. Efrain showed the passengers how to purchase a MetroCard and then explained the connections to the SBS 70. Efrain then walked them over to the bus stop , got the SBS receipt for the (4) members of the family. The passengers were very thankful and more so surprised. They did not except this type of courtesy / assistance in NEW YORK! Efrain was welcoming and wished the passengers a pleasant stay in NYC, the passengers were very delighted with Efrain and thanked him. Work Location: ERMC AVIATION   Date: 10/5/20 Employee: Astaija Johnson Airport: Newark Liberty International Airport Experience: I saw her being very courteous to the passengers as they were on the platform going to their destination. Work Location: ERMC   Date: 10/5/20 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: I observed him greeting all passengers as they arrived on the platform and giving them direction to there destination Work Location: ERMC   Date: 10/5/20 Employee: Margie Floyd Airport: Newark Liberty International Airport Experience: Hard Worker! Good Energy! Very Welcoming! Work Location: ERMC   Date: 10/5/2020 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: I observed Iesha Walker displaying true spirit of the Wesoar. Iesha is always welcoming . She has this disposition to always do her best by going above and beyond to own any challenges she comes come across in assisting passenger on the platforms. At many occasions I witnessed Iesha in challenging situation either on the platform or during the Airtrain outrage assisting while remaining well composed, professional and welcoming. Those rare attributes of Iesha make her one of the best of our staff . Work Location: ERMC aviation   Date: 10/2/20 Employee: Carmen Yela Airport: Newark Liberty International Airport Experience: Carmen has shown above and beyond knowledge of the position she holds. She is respectful, kind, helpful and as a supervisor holds a disposition of authority that is admirable. I have seen Carmen work with Aces and Supervisors at Control Desk and I believe one day I would be able to demonstrate such clean and clear advanced excellence. Go Carmen You Soar Work Location: ERMC   Date: 10/2/20 Employee: Maxine Reynolds Airport: Newark Liberty International Airport Experience: Ms. Maxine Reynolds displays not only kindness but a willingness to help when dealing with difficult passengers. Work Location: ERMC   Date: 10/2/20 Employee: Michelle Roberts Airport: Newark Liberty International Airport Experience: Michelle Roberts's ability to assist passengers in their time of need shows her kindness. She's able to put herself in the passenger's shoes and goes above and beyond. Work Location: ERMC   Date: 10/1/20 Employee: Shatoya Felder Airport: Newark Liberty International Airport Experience: ACE Shatoya Felder exemplifies the meaning of efficiency and courtesy when answering the Airport Information line decimating information to inquiries regarding flight information, COVID, airport and airline requirements. Always giving all the details and more that the customer may need. Work Location: ERMC   Date: 10/1/20 Employee: Jordan Mounds Airport: Newark Liberty International Airport Experience: ACE Jordan Mounds is one of the most dedicated to good customer service, employee's I have had the pleasure to work with. Always going above and beyond in assisting airport customers in any way he can with a warm, polite and professional demeanor. He makes them feel not only welcome when traveling through our airport, but cared for as well. He greets them with a warm smile, and invites them to tell him how he may assist them in a way that makes them feel he genuinely cares. Then proceeds to give them assistance in a way that any directions or information needed is perfectly clear, leaving the passenger satisfied and confident as they continue on their way. Work Location: ERMC   Date: 10/1/20 Employee: Chris Sanchez Airport: Newark Liberty International Airport Experience: Chris takes responsibilities and own it. He doesn't make excuses he just does what's right to make his customers happy. He has been here throughout the entire pandemic, never complaining. Work Location: Green Beans Coffee   Date: 10/1/20 Employee: Anthhony Okonmah Airport: Newark Liberty International Airport Experience: Anthony has been here through out the entire pandemic, smiling, helping customers while being respectful and safe. Never complaining and always willing to help! Work Location: All You Need   Date: 10/1/20 Employee: Bowen Kyles Airport: Newark Liberty International Airport Experience: Bowen is always approachable with a big smile and friendly words. He will brighten your day by just having a conversation. He has been here through out the entire pandemic, never complaining, always ready to help! Work Location: Green Beans Coffee   Date: 10/1/20 Employee: Alfred Simmons Airport: Newark Liberty International Airport Experience: Employee was attending to a passenger that was looking for JetBlue airline, employee own the problem and escorted passenger to JetBlue counter. Alfred is always approachable and ready to help passengers. Work Location: Ermc   Date: 10/1/20 Employee: Stephanie Rodrigues Airport: Newark Liberty International Airport Experience: Stephanie does a wonderful job on Bravo platform she makes it her duty to say hello to every passenger with a welcome, and is always ready to provide information to the passengers. She is very visible on the platform and shows good crowd control techniques. Work Location: Ermc   Date: 10/1/20 Employee: Shatoya Felder Airport: Newark Liberty International Airport Experience: Shatoya has always gone above and beyond by ensuring the passengers are informed and gives various options for them to choose from. She’s compassionate and friendly. Work Location: ERMC   Date: 10/1/20 Employee: Kayla Reed Airport: Newark Liberty International Airport Experience: At the Rail Link Station I witness Aces assist two passenger who had missed there train to Washington by using the Kiosk and obtain there tickets to board the last train. Work Location: ERMC   Date: 10/1/20 Employee: Shatoya Felder Airport: Newark Liberty International Airport Experience: I’d like to nominate one of the ACES from the Landside Control Center for Seeks to Connect; Shatoya Felder has been amazing answering all the calls in the midst of the pandemic when many passengers are confused or overwhelmed with the deluge of regulations, protocols, and new procedures impacting travel. She had a passenger on speaker phone, and one said, “If this is recorded, I hope your colleagues hear this, because you’ve been a HUGE HUGE help to me.” She’s been very diligent with attempting to interpret the travel restrictions and explain the best resources for passengers to use (as opposed to just transferring callers to CBP or their air carrier) and also really knows her stuff, she is kind, maintains her composure, and is always a pleasure to work alongside. She is an ACES Supervisor also (sometimes she wears blue, sometimes she wears red) and I've seen her do a wonderful job to make sure her colleagues are on the right track as well. I really hope Shatoy Work Location: ERMC   Date: 10/1/20 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Greet every passenger on platform and provide them with information to where they want to go Work Location: Ermc   Date: 10/1/20 Employee: Diana Galvis Airport: Newark Liberty International Airport Experience: Diana was on break but took time to help several passenger with information where they want to go Work Location: Ermc   Date: 10/1/20 Employee: Wilene Phillips Airport: Newark Liberty International Airport Experience: Ms Phillips is always approachable, professional and knowledgable. She always welcomes you with a smile and WELCOME TO NEWARK AIRPORT! she is a pleasure to work with and is both considerate and caring she is a great addition to Newark! Work Location: ERMC   Date: 10/1/20 Employee: Corey Price Airport: Newark Liberty International Airport Experience: During Covid19 and working in Terminal B INS I observed and worked with Corey Price. He is an outstanding team player, is always available and ready to help out an give a helping hand with overflow and passenger service. He is a hard worker and very dedicated to giving customer care and helping his fellow co- workers, he is truly an asset!! Work Location: ERMC   Date: 9/30/20 Employee: Nashay Howard Airport: Newark Liberty International Airport Experience: Nashay does an amazing job making sure the ACES are in full uniform. Always sending the team out to the field with a positive energy. Always making sure the team on point. And that they have the knowledge they need to complete their day. Please continue to do a great job Work Location: Ermc   Date: 9/30/20 Employee: Stafford Woods Airport: Newark Liberty International Airport Experience: Staffod assisted a lady traveling with her two children. She had lots of bags and a stroller. Stafford help the lady to the United check in counter. Stafford made sure the lady and her kids was in good hands. Great job! Work Location: Ermc   Date: 9/30/20 Employee: Nashay Howard Airport: Newark Liberty International Airport Experience: I want to give Thanks to Nashay who helped me assist a passenger in need of help. I was in Terminal B with a passenger who was very upset and I was all out of information. Nashay seen I needed some help and step in to assist. She was so kind and well inform of the airport. I thanked her over and over again for helping both of us. She replied I’m just doing my job with a smile. Well it’s a job well job Nashay Work Location: ERMC   Date: 9/30/20 Employee: Dionne Anderson Airport: Newark Liberty International Airport Experience: Dionne takes time in her day to connect with Each and every customer. This is her way of understanding how to better serve the person she is interacting with. She also uses this time to encourage the customer of why it’s okay to shop in the airport stores and get the best value. I have seen her interact with a customer who had JP plan to buy more than one item and after speaking with Dionne and her being able to form that bond she got him to buy a lot more. She connects to customers on a very personal level but it’s the kind of interaction that makes the customers feel they are speaking to a friend. She is a valued employee and we are extremely grateful to have her apart of our team. Work Location: Marshall Retail Group   Date: 9/30/20 Employee: Marwa Ahmed Airport: Newark Liberty International Airport Experience: Marwa provided customer feedback to the Port Authority regarding the boarding process and the use of the biometric machines. In addition, she provided a plan of action with improvements that could be made to create a safe and welcoming boarding process in these current stressful time for the passengers and staff. She sacrificed her time to meet with Terminal B Operations Staff and develop a plan, mock up and test on gate area, Marwa owned the process and provided excellent ideas while collaborating with the Port Authority to make the project come to completion. We thank Marwa for her continued service, collaboration, and work to make EWR a better place for the employees and passengers. Work Location: Worldwide Flight Services   Date: 9/30/20 Employee: Alessandra DeStasio Airport: Newark Liberty International Airport Experience: Officer Alessandra DeStasio showed a great level of professionalism and zeal when explaining the process and impact of Simplified Arrival. The Terminal B Operations Team visited the Customs Hall to learn the frontline experience of Simplified Arrival and the process our international passengers go through when arriving at Terminal B. Officer DeStasio went above and beyond in showing how procedural changes benefit Customs and Border Protection agents and the passenger experience in ensuring a speedy and safer arrival experience. Her enthusiasm also assured the team that passengers are being greeted a warm welcome from our fellow Customs and Border Protection agents. Work Location: Customs & Border Protection   Date: 9/30/20 Employee: Omoye Ejallnse Airport: Newark Liberty International Airport Experience: Omoye has been here the entire time, never complaining always ready to help. Very respectful and helpful. Work Location: All You Need   Date: 9/30/20 Employee: Americo Preire Airport: Newark Liberty International Airport Experience: Always respectful, always approachable, always helpful and never complains. She has been here throughout the entire pandemic and has be wonderful. Work Location: Voyage   Date: 9/30/20 Employee: Sonal Patel Airport: Newark Liberty International Airport Experience: Such a sweet, kind approachable person. Her smile and spirt will bright up a room. She has been here the entire time serving out customers with grace and a smile throughout the entire pandemic! Work Location: Dunkin Donuts   Date: 9/30/20 Employee: Candido Cepeda Airport: Newark Liberty International Airport Experience: Candido is always professional, approachable and works very hard at being a wonderful example of what customer service exemplifies. He is an asset to Newark Airport as well as ERMC!! He is a constant fixture at Newark Airport and has a wealth of information and is always pleasant to be around, keep up the good work! Work Location: ERMC   Date: 9/29/20 Employee: Nashay Howard Airport: Newark Liberty International Airport Experience: Nashay has made coming to work a breathe of fresh air. She has helped me understand my position and duty as an ACES better and she is truly amazing as a person Work Location: ERMC   Date: 9/29/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela had just finished greeting a flight at Terminal C when encountered an elderly female passenger sitting in a wheelchair . She enquired on the passenger's well being and found out that the passenger was waiting for her son to pick her up in about 7 hrs and that the passenger also spoke only Spanish. The passenger was offered a snack and beverage to have while she waited. Angela checked in regularly with the passenger until it was time for Angela to leave for the day. Angela informed her supervisor who followed through and completed the assist. Angela showed empathy and her kindness reassured the passenger that she was in good hands making her wait much more comfortable. Angela went above and beyond and made her passenger feel welcomed. Work Location: ERMC AVIATION   Date: 9/29/20 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Anne Lauriston was welcoming passengers at LGA TBHH Welcome Center when she approached a passenger who appeared to have a question. Anne greeted the passenger and asked if she could be of any assistance. The passenger initially declined the assist but then accepted. The passenger was earlier told by an airport employee that UBER was the best option to get to Long Island. Anne who has over 20years Customer Experience as Airport Customer Experience Specialist knew that there were more option. Anne gave the passenger a few options from the Welcome Center's Ground Transportation Information System and found a much more affordable service with Carmel car service, a Port Authority authorized transportation provider. Anne Lauriston friendly appearance , welcoming posture and vast knowledge of Port Authority's Ground Transportation System exceeded expectations with this passenger and helped her to connect while saving $70.00 . Work Location: ERMC AVIATION   Date: 9/29/20 Employee: Bowen Kyles Airport: Newark Liberty International Airport Experience: This employee has exceeded expectations throughout the entire covid-19 pandemic. He would always take those late flights and re-open the store even after an early operations just to accommodate the passenger's needs. He would go home after the morning operations and come back to work again during challenging periods. I appreciate his hard work and dedication of taking care of our passengers in the B3 satellite area. Work Location: Green Beans Coffee   Date: 9/29/20 Employee: Slavsky Pierre Airport: Newark Liberty International Airport Experience: I Observe Mr Pierre when he is out in the field and he is the true definition of WE SOAR ,his interaction with passgengers and fellow employees is exceptional . He always have a welcoming smile on his face and whenever he is walking he greets everyone . He goes above and beyond. Work Location: ERMC   Date: 9/29/20 Employee: Michael McGlyn Airport: JFK International Airport Experience: Dispatcher Michael McGlyn is an asset to our team. During my field observations, I observed him while he assisted passengers. Mr. McGlyn provided a warm welcome and closing remark. He also opened the taxi door for the customers as courtesy, which is simple action, but it adds to a pleasant experience. He is also very knowledgeable and can answer just about any question asked about the airport. Work Location: ABM Taxi Dispatch   Date: 9/29/20 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: ACES Chugani displayed supreme awareness, empathy and the ability to own a situation when, while on her tour, Kavita Chugani observed a tablet, a folder and a clipboard left unattended at the ATM machine across from the Welcome Center at Terminal D. Following proper procedure, ACES Chugani notified her Supervisor who in turn contacted PAPD. PAPD Officer Silardi (badge 1247) responded and ACES Chugani located the missing item, identified that the item belonged to a Delta passenger, contacted the baggage claim office and was able to find the passenger who left the items behind. The passenger explained that many important documents were inside of the folder and that the tablet contained sensitive personal information as well. The passenger thanked both Kavita Chugani and Officer Silardi for their above and beyond efforts in retrieving the lost belongings. Work Location: ERMC   Date: 9/29/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela Nerbel engaged a female passenger with a 13 month old baby at the Terminal D Welcome Center while the father took the All Airlines Terminal Bus to get his rental car from Terminal A. The process lasted for an hour and Angela Nerbel continuously followed up with the passenger, asking the passenger if she would like a seat, constantly giving the passenger updates and keeping the passenger's spirits up during the time that the passenger waited. When the father returned with the vehicle, Angela Nerbel escorted the female passenger and the baby out to the car to ensure their safety. The passenger gave Angela Nerbel nothing but praise for the time and patience that she displayed. Work Location: ERMC   Date: 9/29/20 Employee: Rosita Nillaga Airport: LaGuardia Airport Experience: Rosita Nillaga engaged a female passenger with a 13 month old baby at the Terminal D Welcome Center while the father took the All Airlines Terminal Bus to get his rental car from Terminal A. The process lasted for an hour and Rosita Nillaga, while she was on her break, followed up with the passenger by constantly interacting with the passenger to make her feel at home and comfortable during her stay. When the father returned with the vehicle, Rosita Nillaga escorted the female passenger and the baby out to the car to ensure their safety. The passenger gave Rosita Nillaga nothing but praise for the time and patience that she displayed. Work Location: ERMC   Date: 9/29/20 Employee: Sophia Siddiqui Airport: LaGuardia Airport Experience: Sophia Siddiqui engaged a female passenger with a 13 month old baby at the Terminal D Welcome Center while the father took the All Airlines Terminal Bus to get his rental car from Terminal A. The process lasted for an hour and Sophia Siddiqui welcomed the entire family, directed the father on where to get the bus to reach his destination, additional directions on how to return to Terminal D and retrieved a chair for the female passenger to sit in while she waited. When the father returned with the vehicle, Sophia Siddiqui escorted the female passenger and the baby out to the car to ensure their safety. The passenger gave Sophia Siddiqui nothing but praise for the time and patience that she displayed. Work Location: ERMC   Date: 9/29/20 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon Domingo was at the Terminal B Head House HOV level assisting passengers by giving them directions to the elevators for passengers with heavier bags and to the escalators for passengers with lighter bags to the departure level. One passenger in particular needed Domingo's assisting in the best directions on how to get around the city. Filemon Domingo sprang to action and directed the passenger to the Welcome Center tablet kiosk where he and the passenger examined the best possible access points to the MTA and LIRR. The passenger thanked Domingo for his attention to detail and his overall patience to describe all available options. Work Location: ERMC   Date: 9/29/20 Employee: Carol Downing Airport: LaGuardia Airport Experience: Carol Downing keeps our passengers connected and well informed on a daily basis. She is responsible for answering the Port Authority's LGA public phone line and also is our Virtual ACES. Carol is an amazing ACES with 20 years of service excellence . We are truly proud to have on board our team ,ERMC LGA1! Keep up the great work you do Carol. Work Location: ERMC AVIATION   Date: 9/29/20 Employee: Kelvin Rolling Airport: JFK International Airport Experience: As I was doing field observations on September 15th, I observed taxi dispatcher Kelvin Rolling outside Terminal 1 proactively coning off the taxi area allowing for cabs to park because of construction work at the terminal frontage. Mr. Rolling did a great job communicating to the drivers what he was doing and providing information pertaining to the taxi operation. Mr. Rolling is a dedicated employee that takes care of his area/ post while on duty. Mr. Rolling is a cheerful and positive employee that communicates well with passengers, airport employees and taxi drivers. Work Location: ABM Taxi Dispatch   Date: 9/29/20 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: She is a very responsible employee that I have experienced in my life. She knows what she’s doing and she gets her job done very well. Very friendly and professional as well. It was really nice working with her. Work Location: Gateway   Date: 9/29/20 Employee: Marisol Velez Airport: Newark Liberty International Airport Experience: Marisol is an exceptional employee. She goes above and beyond to help customers and employees. Today she helped a patron with finding his vehicle in P6. After the vehicle was found the patron realized he left his phone on the P6 shuttle Bus. Marisol notified the office to contact the bus. The patron was reunited with his phone. Work Location: ABM PARKING DIVISION   Date: 9/28/20 Employee: Omoye Ejalense Airport: Newark Liberty International Airport Experience: Omoye is a hardworking individual. She always make it a point to present herself well even in a very tough and challenging environment and always keeps a positive attitude with customers that enters her store. Very respectful to people and exhibits assets of great customer service skills. Thank you. Work Location: All You Need   Date: 9/28/20 Employee: Shatoya Felder Airport: Newark Liberty International Airport Experience: Shatoya Felder is a exceptional worker. Knowledgeable in all areas of the Airport. She shows her kindness, an willingness to help passengers out with their inquiries. She is always prompt and efficient. Always helps her fellow co-workers. Goes above and beyond. Work Location: ERMC   Date: 9/28/20 Employee: Deris Perez Airport: Newark Liberty International Airport Experience: Deris was assisting a whole family who just arrived from a flight and she acted very professionally and assisted them all throughout which in turn made the customer purchase more items. She worked like she owns the business and the family was very appreciative of how their transaction and presence in the store was handled. Work Location: EJE Retail   Date: 9/28/20 Employee: Ngozi Okonmah Airport: Newark Liberty International Airport Experience: Even with a mask, you will notice that Ngozi was smiling and ready to serve. As she was stocking products, she would still acknowledge customer and ask what they are looking for. She would say high to every customer that came in to the store and provide asssitance. Work Location: All You Need   Date: 9/27/20 Employee: Stafford Woods Airport: Newark Liberty International Airport Experience: I would like to commend Stafford on his enthusiasm when interacting with passengers. He treats each interaction with the same dedication and willingness to exceed expectations. Work Location: ERMC   Date: 9/26/20 Employee: Christopher Davila Airport: Newark Liberty International Airport Experience: I wanted to extend my thank you to this employees for a job well done! It is always a pleasure to work with Mr. Christopher Davila. In every position I have observed him work, his communication and attitude are great. He goes above and beyond to fulfill the job requirements and more. He joined us this morning for the new 04:00 Terminal B Baggage Recheck position and had all the scanning and computer equipment set up ready to go before the operation even started. He walked us through the process and in his willingness to teach, he proved to be an authority on the subject. I appreciate Mr. Davila’s commitment to his job day in and day out a and look forward to working with him again. Work Location: Summit Security   Date: 9/25/20 Employee: Alise Charles Airport: Newark Liberty International Airport Experience: I watched this supervisor exceed expectations every single day! On this day I saw her use her WESOAR tools provided to her and connect with a passenger who was in need of support! I am beyond proud to work with this young lady. Good job, Alise! Work Location: ERMC   Date: 9/25/20 Employee: Sebongile Ziyambe Airport: Newark Liberty International Airport Experience: Always at B roamer helping the passengers going to the other terminal. Always assisting when needed. Work Location: ERMC   Date: 9/25/20 Employee: Keith Morris Airport: Newark Liberty International Airport Experience: I watched him have most positive attitude, biggest smile and provided great customer service to each passenger on his air train platform Work Location: ERMC   Date: 9/25/20 Employee: Mangnely Mena Airport: Newark Liberty International Airport Experience: Assisted a passenger with a smart cart down to the track. Passenger was waiting for the Amtrak train. Mangnely waited with the passengers until the train came. Great job! Work Location: ERMC   Date: 9/25/20 Employee: Jussine Woodward Airport: Newark Liberty International Airport Experience: Observed Jussine greeting each passenger with "Welcome to Newark Airport!" as they came on the air train platform and after providing passengers with directions, she made small talk with individual passengers as they waited for the train. Work Location: ERMC Aviation   Date: 9/25/20 Employee: Mangnely Mena Airport: Newark Liberty International Airport Experience: I would like to acknowledge Mangnely Mena for her services above and beyond the call of duty by assisting passengers at the Raillink Station helping them to purchase tickets and get them on there train to Washington. Work Location: ERMC   Date: 9/25/20 Employee: Mare. H Desir Airport: Newark Liberty International Airport Experience: There is nothing better then a warm welcome follow my great cup of coffee, I've been coming here since the store open in Terminal B, and have nothing but good things to say about Mare and the Starbucks Team. Work Location: Starbucks   Date: 9/25/20 Employee: Britney Jackson Airport: Newark Liberty International Airport Experience: The greatest achievement is to outperform yourself. I've seen Britney at her best! Not once, not twice, but everyday!!!!! Work Location: Starbucks   Date: 9/25/20 Employee: Lucidia Guillermo Airport: Newark Liberty International Airport Experience: Employee was on the Airtrain platform in Terminal A greeting all of her passengers with kind words and a pleasant demeanor. She very patiently answered many questions and directed passengers to the proper train, including the number of stops required to reach their destination. Work Location: ERMC   Date: 9/25/20 Employee: Breanna Cadle Airport: Newark Liberty International Airport Experience: Help passengers with a lot of luggage’s into elevator Work Location: ERMC   Date: 9/24/20 Employee: Eugeina Massenburg Airport: Newark Liberty International Airport Experience: Employee was seen being attentive and vigilant to all passengers on Bravo platform as passengers needed direction to terminal c Work Location: ERMC   Date: 9/24/20 Employee: Brittany Jackson Airport: Newark Liberty International Airport Experience: Throughout the entire pandemic, Brittany has remain professional, dependable, nice, and respectful. She has been here the entire time, not complaining once but just providing great customer service to our passengers. I look forward to her beautiful smile has she assists the customers to make their little time they do have here special! Work Location: HMS HOST (Starbucks)   Date: 9/24/20 Employee: Ivan Rodriguez Airport: LaGuardia Airport Experience: I went to renew my airport ID and was called to counter 1. Mr Rodriguez greeted me with a professional kind hello as he asked for my paperwork and badge. During the process, he explained everything in detail and patience while I had to verify my information. Then it was picture time. It caught me by surprise because I thought I could use the same picture again. Mr. Rodriguez was so sweet about it when I felt I was not photo ready. He made me laugh and then I smiled for the camera. The picture wasn’t that bad and he complimented me. Overall, it was a great experience being taken care of by Mr. Rodriguez who demonstrated outstanding customer service. Work Location: Allied Security   Date: 9/23/20 Employee: Alise Charles Airport: Newark Liberty International Airport Experience: On September 23,2020 I was walking though the terminal and see and Alise Charles went wait and beyond to help a passenger in need. The passenger was lose in the airport could not fine his gate. Ms Charles greeted the passenger with a smile and said good morning welcome to Newark airport my name is Alise how can I help you today. The passenger told Ms Charles that they were running late for there flight. Ms Charles help the passenger all the way though the passenger was very that Ms Charles help me the got to his flight and able to broad the passenger couldn’t take Ms Charles enough. Work Location: Ermc   Date: 9/23/20 Employee: Tony Marques Airport: Newark Liberty International Airport Experience: Tony Marques has worked in EWR for over 23 years. I have worked with him for the past 6 and believe his expertise and knowledge in the airport community is incredible and should be recognized. Day or night he is always able and willing to assist with all types of service requests that may come in relating to janitorial needs. emergency clean ups, escorting services & many other facility maintenance or general knowledge requests. His dedication to ensuring that the job gets done (and done right) so that Guests and Passengers enjoy their airport experience is remarkable. Work Location: Lisbon Cleaning Services   Date: 9/23/20 Employee: Diana Galvis Airport: Newark Liberty International Airport Experience: I observed at the welcome center in terminal A, the employee approached passengers with a smile and greeted warmly the couple that needed help to New York Penn Station. The employee proposed all the options then but we soon realized that the passengers were fearful because of an early experience they had at their hotel. The employee assured the passengers that she will do all that is necessary to assist them. She then asked for authorization and escorted the passengers to the NEC STATION. Diana showed them the map, helped them with the TVM kiosk machine for the tickets, and then waited until they boarded the train to New York. In the end, the passengers were smiling and relaxed. Work Location: ERMC   Date: 9/22/20 Employee: Tamara Henderson Airport: Newark Liberty International Airport Experience: Tamara Henderson works at EWR Building 1, answering the airport information lines. A fountain of information, giving customers answers to their questions, directing them and referring them to the phone numbers or online agencies they need. This is done in a warm, courteous and expeditious manner. You can always depend on Ms Henderson to have the information you need. Work Location: ERMC   Date: 9/22/20 Employee: Sebongile Ziyame Airport: Newark Liberty International Airport Experience: Supervisor Ziyambe went above and beyond to make sure that an elderly passenger found her husband and the airport. Work Location: ERMC   Date: 9/22/20 Employee: Keesha Park Airport: Newark Liberty International Airport Experience: Keesha is an outstanding team player! always available and always ready to give out a helping hand. Work Location: ERMC   Date: 9/22/20 Employee: Barlencia Falaise Airport: Newark Liberty International Airport Experience: ACES Barlencia was on top of her customer care game while a high volume of passenger needed information, Berlencia not only show her customer care skills but was quick to act and make sure everyone had the information that they needed to get to their final destination. Work Location: ERMC   Date: 9/21/20 Employee: Rita Margotta Airport: Newark Liberty International Airport Experience: As an airport concierge service the greeters are often challenged with demanding clients that often change their schedules. On this particular day the client had already changed his travel plans 3 times (3 different dates/times). Rita (greeter) cares for her elderly parents while juggling other work duties. She went above and beyond not only to assist the clients but perform a flawless service. The client has requested if they could have Rita as a greeter each and every time they travel. This not only was excellent customer service, however, Rita improved the overall experience where the clients would like to return to EWR and continue to travel. Work Location: Global Airport Concierge   Date: 9/20/20 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: Tagwantie warmly greets passengers and colleagues alike throughout her shift. She shares a smile that puts everyone at ease. Thanks for making a positive impression and for creating a pleasing environment that we can all work together in. Work Location: ERMC Aviation   Date: 9/20/20 Employee: Virginia Moreno Airport: JFK International Airport Experience: A single parent was struggling with a large cart of luggage, a stroller and 2 young children. Virginia approached the passenger offering her support when it was clear that she could not manage everything on her own. Virginia assisted with the stroller and made sure that the family connected with relatives waiting outside. Thanks for making a difference in this family's arrival experience, Virginia. Work Location: ERMC Aviation   Date: 9/18/20 Employee: Ngozi Okonmah Airport: Newark Liberty International Airport Experience: This employee has exceeded expectations through out the entire covid-19 pandemic and I appreciate her hard work and dedication to taking care of our passengers. Work Location: Canonica ( All you need)   Date: 9/18/20 Employee: Shivani Patel Airport: Newark Liberty International Airport Experience: This employee has exceeded expectations through out the entire covid-19 pandemic and I appreciate her hard work and dedication to taking care of our passengers. Work Location: Voyage   Date: 9/18/20 Employee: Surekha Sham Airport: Newark Liberty International Airport Experience: This employee has exceeded expectations through out the entire covid-19 pandemic and I appreciate her hard work and dedication to taking care of our passengers. Work Location: Dunkin Donuts   Date: 9/18/20 Employee: Luz Maldinro Airport: Newark Liberty International Airport Experience: This employee has exceeded expectations through out the entire covid-19 pandemic and I appreciate his hard work and dedication to taking care of our passengers. Work Location: Tony & Benny's   Date: 9/18/20 Employee: Kitchen Lopez Airport: Newark Liberty International Airport Experience: This employee has exceeded expectations through out the entire covid-19 pandemic and I appreciate her hard work and dedication to taking care of our passengers. Work Location: Tony & Benny's   Date: 9/18/20 Employee: Pablo Yanez Airport: Newark Liberty International Airport Experience: This employee has exceeded expectations through out the entire covid-19 pandemic and I appreciate her hard work and dedication to taking care of our passengers. Work Location: Tony & Benny's   Date: 9/18/20 Employee: Rhonda Emilien Airport: Newark Liberty International Airport Experience: This employee has exceeded expectations through out the entire covid-19 pandemic and I appreciate her hard work and dedication to taking care of our passengers. She had to take on many roles and did them all with grace and no complaints. Work Location: Steller Partners ( The New Stand)   Date: 9/17/20 Employee: Checco Unknown Airport: Newark Liberty International Airport Experience: Checco, from Oxford, is responsible for ensuring the bag belt on OB2 runs properly during check-in. On numerous occasions, Checco takes ownership of faults with the system. When I see he is working, I already know that we will be well taken care of when it comes to the baggage handling system. Checco willingly, and proactively, supports passengers by answering their questions. His incredible positive attitude and nonstop smile is incredibly motivating to the team. He is a stellar team member, and although he does not work for us, we consider him a vital part of our team in the daily operation!!! Work Location: Oxford   Date: 9/17/20 Employee: Beatriz Fillippelli Airport: Newark Liberty International Airport Experience: While conducting my rounds in Terminal C, I approached the Airtrain entrance of Terminal C and found ACES, Beatriz Fillippelli, assisting a very large group of Spanish speaking passengers trying to obtain tickets into New York City. Beatriz took control of this large group by explaining the process of purchasing the tickets to the passengers in Spanish. Asked the group to please move away from the elevator and escalator so the pedestrian traffic would not be blocked. Beatriz assisted the passengers one by one and at the end explained how to get to the NEC Station via Airtrain, how many stops between Terminal C and the NEC Station, and along the way if they required further assistance Beatriz informed them her fellow co-workers in red would be there to assist them. Beatriz wished them a great trip and thanked them for using Newark Airport. Work Location: ERMC Aviation   Date: 9/17/20 Employee: Brandon Teixeira Airport: Newark Liberty International Airport Experience: While conducting rounds in Terminal A, I approached the Welcome Center and observed ACES, Brandon Teixeira, assisting a passenger. As I got closer I found both parties were signing to each other. The passenger, who was deaf, was inquiring some airport information and Brandon Teixeira was assisting the passenger with American Sign Language, ASL. As I was watching this interaction, you could tell the relief from this passenger that someone who able to assist him. At the end the passenger smiled and waved good-bye. Work Location: ERMC Aviation   Date: 9/17/20 Employee: Willene Philips Airport: Newark Liberty International Airport Experience: While conducting rounds on the Airtrain platform, I observed, ACES, Willene Phillips talking to a passenger for some time explaining how many stops to the NEC station. The passenger seemed to be nervous on how to get to the NEC Station and then to New York City. Willene continuously reassured him he would be fine. Willene repeated to the passenger the NEC Station would be his last stop and not to exit the Airtrain until that time, which would be his 4th stop. She informed him that when he reached the 4th stop her fellow co-worker would be waiting for him to assist him on his journey to catch the train to New York. As the Airtrain approached, Willene escorted the passenger to the Airtrain, informed the passenger again to remain on the Airtrain until the 4th stop. As the Airtrain pulled away Willene radioed the ACES at the NEC Station with the car number the passenger was in and they would need assistance once they arrived. Willene's kindness during this interaction made the passe Work Location: ERMC Aviation   Date: 9/16/20 Employee: Cynthia Lopez Airport: Newark Liberty International Airport Experience: I noticed Cynthia was cleaning the high-touch surfaces near the elevator bank when she was interrupted by a lost passenger. She stopped what she was doing and took time to help guide the passenger to where it was they were heading. Work Location: JCM   Date: 9/16/20 Employee: Randall Vargas Mendoza Airport: New York Stewart International Airport Experience: New York Stewart Airport is deeply affected by the pandemic, but we have stayed open through now, even when we had very few passengers. The GM of the HG store, Randall Vargas on his side has kept the post- security store open. Most of the time, he has been alone in charge of everything, because of the staff furlough. He has served our customers with the same involvement and commitment as always, while maintaining his store in an irreproachable state - including in terms of COVID19 compliance. Today, I was the customer, purchasing a sandwich for lunch. He suggested to heat it first and then served me. I think he contributes to make difference in our airport, during those difficult times, keeping his positive, welcoming and energetic attitude with everyone. This is why I'd like to nominate him. Work Location: Hudson Group   Date: 9/11/20 Employee: Robin Paul Airport: JFK International Airport Experience: While doing my rounds in the terminals on different occasions I have noticed Dispatcher Robin Paul delivering exceptional customer service assisting passengers to their taxi and making small talk with passengers waiting in the terminal. His upbeat personality is especially needed during these times to help put patrons at ease and have a pleasant experience. Work Location: ABM Taxi Dispatch   Date: 8/30/20 Employee: Jainarine Itwaru Airport: JFK International Airport Experience: Mr. Itawaru is a supervisor for Summit Security and his colleague presented a wallet that had been dropped outside by the smoking area of Terminal 4. Mr. Itawaru and his colleague wished to make sure the wallet was reunited with the owner, especially as it contained foreign money, U.S. money and important identification. The honesty demonstrated and desire to make sure the wallet fell into the proper hands is to be commended. Work Location: Summit Security   Date: 8/30/20 Employee: Abdul Malek Airport: JFK International Airport Experience: Mr. Malek had finished his shift with Summit Security in Terminal 4 and was headed home for the day. As he walked past the smoking area outside of Terminal 4, he spotted a wallet on the ground. He retrieved the wallet, asked if it belonged to anyone, and then contacted his supervisor. The wallet contained foreign money, U.S. money and important identification. Mr. Malek was concerned that the wallet be reunited with the owner and with its original contents. Mr. Malek's care and desire to follow the proper steps with lost property was outstanding and as a result, the wallet was reunited with a very grateful owner. Work Location: Summit Security   Date: 8/29/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: As an employee at LGA I always find that passengers are in constant need for directions. Unfortunately I don’t always have the answer but Mr. Khan is always the first to assist when he sees that I may not know the right direction. I’m grateful to have someone who works so diligently and takes the initiative when it comes to customer service. Thank you for everything you do at the airport. Work Location: ERMC   Date: 8/28/20 Employee: Edwin Garcia Airport: Newark Liberty International Airport Experience: Edwin Garcia went above and behind in cleaning a spill at the triturator located at Terminal B (a spill that wasn't even caused by him.) He took care to be neat and thoughtful for the next person who needed to use the space. Work Location: JetBlue   Date: 8/25/20 Employee: Tyrone Laval Airport: Newark Liberty International Airport Experience: After assisting passengers to their car pick-up area, Volunteer Tyrone L., was returning to his post in Terminal A when he saw a woman fall on the escalator. Her husband and son frantically tried to help lift her and Tyrone reacted quickly by pressing the emergency stop button. He remained with the family until he was certain she was okay and guided them to the Jet Blue counter to check in for their flight. Way to Go! Work Location: Travelers Aid   Date: 8/24/20 Employee: Betzaida Arrastia Airport: Newark Liberty International Airport Experience: Allied Universal guard Betzaida Arrastia went above and beyong on a busy day in EWR Terminal B and I wanted to commend her vigilance and passenger assistance. First, an airline had a network outage delaying the departure of two flights. Betzaida was quick to notify the Port Authority so we could make accommodations. She also referred many irate passengers to the representatives who could assist. While her duties do not usually involve passenger control, I believe her quick action and presence alone helped the situation from escalating. Around the same time this morning, Ms. Arrastia called me regarding a pre-cleared international arrival. An airline representative asked for control of the door and she had the forethought to question the representative on how she would meet the flight to open the aircraft door and watch the satellite door at the same time. Her report lead to a safer airport for the traveling public. Work Location: Allied Universal   Date: 8/21/20 Employee: Ingrid Sinclair Airport: LaGuardia Airport Experience: Ingrid Sinclair is a dedicated employee. she goes above and beyond to help especially customers. she is very polite and respectful to everyone she comes in contact with. Ingrid always weathers the storm, always present and willing to work. Work Location: ABM Parking   Date: 8/18/20 Employee: Maria Loaiza Labradon Airport: LaGuardia Airport Experience: Maria is a ticket verifier at Terminal B TSA checkpoint. I was at Maria's location on August 13, 2020 and noticed what wonderful customer service Maria was providing to passengers. She was asking for boarding passes to make sure they were directed to the correct line. Also, Maria was reminding them to have their ID's ready and to wear their mask properly covering their nose and mouth. The engaged Maria made with the passenger demonstrated how she seek to connect to make sure passenger felt at ease and safe. Maria's pleasant behavior which came with a big smile, showed the importance of Customer Experience when I saw how happy the passenger were having her there for guidance. Work Location: ABM Ethos Farm   Date: 8/17/20 Employee: Monica Puniwani Airport: LaGuardia Airport Experience: On August 13, 2020 I was at Terminal B TSA Checkpoint distributing mask to passengers and employees. While handling the distribution, Monica was in the same area assisting passengers with their boarding passes. She was there to make sure the passenger was in the right location and ready to enter into the correct line. As she approached the passengers, Monica held a smile, seek to connect and made sure to voice to have their ID's ready plus masks put on correctly. Monica was also very helpful in guiding the passengers towards my direction to get complimentary masks. It's my pleasure to nominate Monica for the great customer service she provided at Terminal B TSA Checkpoint where the customer experience is needed to show our passengers the airport employees are their to make the customer journey as smooth as possible. Work Location: ABM Ethos Farm   Date: 8/17/20 Employee: Ianaki Inkiow Airport: Newark Liberty International Airport Experience: TSA Officer Ianaki Inkiow kindly assisted a passenger who was seeking options to reach JFK Airport to connect to an evening flight. Mr. Inkiow was able to understand the non-English speaker and guided him to the Welcome Center, to our Travelers Aid volunteer who adeptly provided the limited options for reaching JFK, including schedules, prices and pick-up locations. Mr. Inkiow was able to translate for the passenger who then was able to make an informed decision. Our Travelers Aid representative recognized the genuine care and patience demonstrated by Officer Inkiow, ensuring that the passenger was successful in completing his journey. We are grateful to work collaboratively with all airport teams. Work Location: TSA   Date: 8/16/20 Employee: Alexander Spurling Airport: JFK International Airport Experience: An older Ukrainian couple had arrived on a Delta flight in Terminal 4 and needed to make a connecting flight in Terminal 7. The wife decided to explore the terminal and mistakenly took an elevator that lead her out of the secure area. Unable to return to the gate area where she left her husband, she sought out help from Travelers Aid in the domestic baggage claim area. The Travelers Aid representative called building security and Alexander Spurling responded to the call by personally going out to the gate to look for the husband and assist him to the baggage area. His quick response and caring approach supported the man, a stroke survivor, who was a little unsteady and unable to carry the bags his wife had left in his care. Thanks, Alexander! Work Location: AUS/Aviation   Date: 8/13/20 Employee: Samina Salahuddine Airport: LaGuardia Airport Experience: I am nominating Miss Samina for her outstanding Customer Service and her dedication to the work. She always go above and beyond to help others and submit her work on time. It's pleasure working with her. Work Location: Abm Parking Services   Date: 8/13/20 Employee: Antonia from housekeeping Airport: Newark Liberty International Airport Experience: Antonia is the housekeeper who cares for our offices in Building 70. Although we can not see her face because of the mask, I am sure she is smiling. She is always quiet, as to not disturb us, and it is clear that she takes pride in her work. Antonia further ensures that soap and hand towels are always available for hand hygiene. The little things she does everyday get recognized by my staff. Thank you and strong work! Work Location: Cristi Cleaning   Date: 8/12/20 Employee: Naima Terki Airport: LaGuardia Airport Experience: Miss Terki is a very respectable lady.She is always very cooperative in helping other coworkers in professional manner. She always has a smile and a very pleasant personality. Work Location: ABM parking services   Date: 8/12/20 Employee: Mohammad Tufail Airport: LaGuardia Airport Experience: Mr. Tufail treats people with respect, polite and very helpful. He is an outstanding team leader and good addition to ABM's team. Work Location: Abm Parking Services   Date: 8/6/20 Employee: Jonathan Meissner Airport: Newark Liberty International Airport Experience: I had some complex issues to process my EWR Airport ID and the gentlemen working in the Terminal B ID office took the time to evaluate what steps to take to resolve the problem(s). He investigate my work history which dates back many years, involves working at LGA and now back to EWR. He kept me informed what he was doing, the length of time it will take to resolve the issues. Just a professional representative of the Port Authority, and in the end of our interaction, I left a happy EWR airport employee with a brand new badge!! This rep must be recognized for his fine job !!! Work Location: Allied Universal   Date: 8/5/20 Employee: Rolando Revera Airport: Newark Liberty International Airport Experience: I was getting ready to leave terminal B and came across a passenger on level 2 who looked lost. I tried to help but she only spoke Spanish. I looked around and saw Rolando from JCM and asked him if he could help translate. He spoke with the passenger and was able to discern that she needed to connect to a JetBlue flight at EWR terminal A. He stopped what he was doing and walked the passenger up to the air train platform and put her on the right train so she could get on her JetBlue flight to her destination. Rolando went above and beyond to help a passenger. When I thanked him for what he did, he said no need to thank him. He said he assisted the passenger from his heart. Work Location: JCM   Date: 8/4/20 Employee: Yvette Malave Airport: JFK International Airport Experience: Yvette has displayed great professionalism when assisting passengers. With all the recent changes to the operation, she's willing to step in wherever needed. Recently while working at Terminal 8 a flight arrived and the taxi's that were waiting had already picked up passengers and were off to their destinations. As the passengers approached, Yvette explained that taxis would be arriving momentarily and apologized for the inconvenience. Work Location: ABM Taxi Dispatch   Date: 8/4/20 Employee: Michael McGlyn Airport: JFK International Airport Experience: Michael has a personality that is infectious. Michael's ability to maintain a positive outlook on every situation is not only showed through his interaction with customers, but his peers. Although it has been slow activity at the terminals because of COVID-19, I always observe him being proactive, kind and courteous to passengers. Work Location: ABM Taxi Dispatch   Date: 7/23/20 Employee: Efrain Carreo Airport: LaGuardia Airport Experience: Efrain was working on Level 2 of Terminal B in the baggage claim area. I noticed him because he was calling for a large family who were leaving the terminal but had forgotten one of the children's bags under the seats they had been a few minutes before. Good Job being alert, helping our passengers avoid a travel disaster and the potential security response if the bag was noticed later. Work Location: ERMC   Date: 7/17/20 Employee: Deyanira Gomez Airport: JFK International Airport Experience: Deyanira is very approachable and always willing to assist. She never fails to respond to any inquiries. Deyanira is an exemplary employee and it is a pleasure to work with her. Work Location: ABM Parking service   Date: 7/16/20 Employee: Deyanira Gomez Airport: JFK International Airport Experience: I have been dealing with Ms. Gomez since 2011, she was always very helpful when I had parking issues and questions. She was/is always prompt professional and courteous. When I found out about this program, I had to take the time to nominate her! George Schafer III. Work Location: ABM Parking   Date: 7/14/20 Employee: Deyanira Gomez Airport: JFK International Airport Experience: Mrs.Gomez has wonderful customer service. She has been doing an outstanding job during the time of COVID. Mrs Gomez goes above and beyond to assist me with any parking complications I may have. She is always welcoming at the parking office. Work Location: ABM Parking Serivce   Date: 7/14/20 Employee: Deyanira Gomez Airport: JFK International Airport Experience: Sra, Gomez Thank you for providing outstanding customer service every time. for you patience and understating. Gracias, Miguel A Diaz Work Location: AMB Parking office   Date: 7/14/20 Employee: DEYANIRA GOMEZ Airport: JFK International Airport Experience: The employee greeted me with warm smile and assisted me with my parking account issue. Work Location: ABM   Date: 7/11/20 Employee: Kathy Aguilar Airport: JFK International Airport Experience: Wonderful check in agent -- Kathy Aguilar I went to the airport with my friend yesterday and helped him to check in for his flight to Seoul (and from there to BKK). Our agent was so wonderful and helpful I would like to offer a compliment. My friend didn't have his papers organized, didn't have his seat assignment and was generally disorganized. However, the agent was so patient and knowledgeable and helped him understand the papers required by Thai immigration. She also informed him of the opportunity to buy an upgrade to Economy Smartium, which he did and he was quite pleased with the seat and the service. I rarely encounter agents who are so professional and personable, so I made a note of her name to send this well deserved compliment. Thank you and I will definitely choose Asiana for my next trip to Asia. Work Location: Swissport   Date: 7/6/20 Employee: Pasquale Mevo Airport: Newark Liberty International Airport Experience: I would like to submit the name of one of our employees Pasquale Mevo (Badge 6300520422) for nomination for the WeSoar employee award program. Background: We received a call yesterday afternoon from PAPD (Officer Gabriel @ 201-687-5846) stating that a family after lost 5 passport and credit cards in one of our carts somewhere in Terminal C. Upon hearing this, Pasquale Mevo went above and beyond to find the documents and successfully did so on a cart in Terminal C, level 2! See attached picture. Passports were handed to PAPD and we received the feedback that the passengers were appreciative beyond words. Employees like Pasquale Mevo help make EWR a better airport. Regards, Karim Baro Smartecarte General Manager Newark International Airport Work Location: SmarteCarte   Date: 7/2/20 Employee: Brent Sealey Airport: LaGuardia Airport Experience: Brent Sealey is a supervisor in charge. First of all he is very respectful man. As a Co-worker is very professional. He treat each employees with respect and equally. Is a pleasure working with Mr. Sealey Work Location: ABM parking services   Date: 7/2/20 Employee: Brent Sealey Airport: LaGuardia Airport Experience: Mr.Brent work as supervisor in charge in ABM parking,working with employees as team,helpful and friendly,very dedicated employee. Work Location: ABM   Date: 7/2/20 Employee: Gretta Fernandez Airport: LaGuardia Airport Experience: My experience with Gretta Fernandez is so extraordinary , i must say she exemplifies excellence and creating all avenues to assist in what ever way possible . Gretta makes working fun.. Work Location: ABM Parking and Transportation Services.   Date: 7/2/20 Employee: Kuljit Kaur Airport: LaGuardia Airport Experience: I must express the kindness and respectful manner in which Miss Kaur extend unto her co-workers, she always willing to render her assistance in any way possible . Work Location: ABM Parking and Transportation Services.   Date: 6/30/20 Employee: GRETTA FERNANDEZ Airport: LaGuardia Airport Experience: THIS LADY ALWAYS WILLING TO HELP EVERYONE. SHE TAKES CARE ALL EMPOYEE WITH UNIFORMS ,PAYSTUB AND MEDICAL INSURANCE ISSUE. SHE NEVER SAY NO TO NOBODY Work Location: ABM PARKING SERVICES   Date: 6/29/20 Employee: Emma Nikoi Airport: Newark Liberty International Airport Experience: Emma is one of the ABM employee at EWR that works with me on the new PARCS User Acceptance Test (UAT). Since the inception of the UAT activity in early 2019, Emma has owned the process and provided constructive feedback. More importantly, Emma works together with two other EWR personnel, as a team, and this is the only reason why EWR will be the first airport to complete and accept the new PARCS UAT. Work Location: ABM   Date: 6/29/20 Employee: Sujhail Inoa Airport: Newark Liberty International Airport Experience: Sujhail is one of the ABM employee at EWR that works with me on the new PARCS User Acceptance Test (UAT). Since the inception of the UAT activity in early 2019, Sujhail has owned the process and provided constructive feedback. More importantly, Sujhail works together with two other EWR personnel, as a team, and this is the only reason why EWR will be the first airport to complete and accept the new PARCS UAT. Work Location: ABM   Date: 6/29/20 Employee: Wayne Stasiowski Airport: Newark Liberty International Airport Experience: Wayne and I worked on the new PARCS User Acceptance Test (UAT) at EWR. Since the start of the UAT activity in early 2019, Wayne together with two other EWR personnel are active participants and provided constructive feedback to the process. More importantly, they worked together as a team. This is the primary reason why EWR will be the first airport to complete PARCS UAT. Work Location: CMC   Date: 6/29/20 Employee: Sophia Siddiqui Airport: LaGuardia Airport Experience: Around 2300hrs around 150 passengers arrived on a Spirit airlines. Sophia was welcoming passengers and making announcements on ground transportation pick up locations, guiding passengers for their baggage claim at carousel number C6 while maintaining 6ft social distancing with face covered by a mask. Work Location: ERMC   Date: 10/13/2020 Employee: Kristen Jonus Airport: LaGuardia Airport Experience: Throughout the COVID Pandemic TSA Stakeholder Manager Kristen Jonus has been at work and has been at the new Terminal B to ensure the smooth operations of not only TSA but the Terminal as a whole. She meets daily with TSA, airline and LaGuardia Gateway Partner personnel to make sure operations are at the level they should be and looks to make improvements upon policies and procedures. She goes the extra mile to improve the work and traveler experience of those at LaGuardia Airport. Work Location: TSA   Date: 3/23/2020 Employee: Valgina Cooper Airport: LaGuardia Airport Experience: During my tenure in LGA , I have observed STSO Cooper adapt and improvise while balancing shifting priorities. Specifically, during the pandemic she displayed commitment to the goals of the department and TSA. She reported to work during the peak of the pandemic and ensure LGA stayed on mission and provided continuous solutions to day to day problems. When needed, she demonstrates excellent ability to anticipate problems and produces effective plans that include contingency plans for unexpected problems, she has a unique ability to learn quickly with limited resources or information. She's taken extra responsibility and assisted second shift in numerous checkpoint and administrative functions. She also shows a great deal of resourcefulness and ability to change direction when a better way is found. The extra responsibility has not hindered her ability to supervise her checkpoint or her staff. Work Location: TSA   Date: 10/01/2020 Employee: King Thomas Airport: LaGuardia Airport Experience: Lead Officer King Thomas is a dedicated Lead Officer who is always attentive to the needs of the team. He often acts as Supervisor during tours at Terminal A when no Supervisor is present, roughly twice a week. He continuously conducts daily briefings informing the team of pertinent and vital information. King is an invaluable member of the team and an outstanding Lead. King enables the checkpoint to run seamlessly and provides excellent customer service to the LGA community at large. Work Location: TSA   Date: 10/13/2020 Employee: John James Airport: LaGuardia Airport Experience: During my tenure on third shift, I have observed STSO John James have the propensity to seek new procedures when appropriate, keeping within department guidelines. He willingly accepts new responsibilities and assignment. When needed he produces effective plans that include contingency plans for unexpected problems. He’s able to produce plans quickly and efficiently. I consider him an active listener who is able to gauge situations and individuals quickly without overly voicing his displeasure and ensuring his message is sound and measured Work Location: TSA   Date: 09/29/2020 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene Hunter went above and beyond in assisting two mute passengers with transportation options. She used her own pen and paper as a way to communicate with them. By taking the time to communicate and understand what their destination is, she guided them and showed them on getting and using a MetroCard. She even wrote down directions for them on getting to their destination. The two passengers were so very pleased with her exemplary service, they thanked her through sign language and smile. Keep doing what you do best, Darlene!!! Work Location: ERMC   Date: 09/29/2020 Employee: Muhammad Anwar Airport: LaGuardia Airport Experience: Over at Terminal B, there was a resident that approached a female passenger, whose waiting for her family pickup to arrive. Scared by the resident, she approached Anwar for help. Anwar immediately got in contact with Supervisor Napolitano and informed about the situation. Anwar remained with the female passenger to ensure that she feels in safe hands until Port Authority Police arrived. When the resident came back and attempted to approach the passenger once more, Anwar approached the resident and asked if he has any questions and are in need of assistance, while protecting the passenger. Once Port Authority Police Officers have arrived and taken over, the passenger was very grateful for Anwar's bravery. Anwar has shown the utmost care for each and every since passenger and never misses a beat. Always above and beyond! Work Location: ERMC   Date: 09/28/2020 Employee: Anne Lauriston Airport: LaGuardia Airport Experience: Anne Lauriston is always attentive and greets every single passenger with a smile and always ensures that every passenger is taken cared of. She had two passengers that has concerns regarding ticketing and passport options at a future flight date. Anne carefully listened to their concerns, provided the information and directed them to the ticketing counters. Keep doing at what you do best, Anne! Work Location: ERMC   Date: 10/12/2020 Employee: Mahmood Siddiqui Airport: LaGuardia Airport Experience: A family of five has approached Mahmood Siddiqui on options to their destination. The gentleman wanted to know if taking car service would be the better option or taking a car rental. Mahmood has noticed that the family of five also has a newborn infant with them, and being that the temperature is cold during that time, he suggested to take a shuttle bus to his selected rental car, and drive back to Terminal D to pick up the rest of the family. Mahmood also suggested that the rest of the family can wait inside by the Welcome Center, where it's warmer and doesn't put a risk to either of their health. Mahmood has shown the utmost care and concern for the passenger's well being and ensured for their health and safety. Thank you Mahmood for doing what you do best! Work Location: ERMC Aviation   Date: 10/13/2020 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene Hunter shows compassion for her passengers. One passenger she noticed was not feeling so well that she can hardly talk due to the migraine. Darlene guided her to have a seat nearby and helped called the passenger's father. Darlene explained to the passenger's father her location and to meet her at the 2nd level to help with her luggage. On another occasion, while searching for a cart, there was a passenger waiting in her vehicle on arrivals. She was waiting for her son, whose a minor, coming in from a Southwest flight. She mentioned that she couldn't get a hold of her son due to his phone not charged. Darlene asked for the minor's name and headed over to Southwest baggage claim and called out his name. The son responded and said that his mother is waiting for him outside. Darlene escorted the son to his mother. Both of the passengers that Darlene has assisted are extremely grateful to have such wonderful customer service. Work Location: ERMC   Date: 10/13/2020 Employee: Janet Martinez Airport: Newark Liberty International Airport Experience: During tonight shift we had to deal with many passengers from Ethiopians airline and most of them have to transfer to terminal C with united airline. I observed Janet patiently assisted each of them upon their arrivals in C platforms with heavy luggages with most of them speaking only little English . The patience and the courteous behavior Janet displayed is very welcoming and she accompanied it with a nice smile . Janet embodies the truth spirit and standards needed to make passenger’s travel through EWR seamless. Work Location: ERMC   Date: 09/07/2020 Employee: Jon Garabieta Airport: LaGuardia Airport Experience: Mr. Garabieta has always gone above and beyond. During this difficult times, he has always greeted our customers with a smile and always seek to aid our customers and anticipate any need they might have. He is truly a compassionate leader and provides service from the heart. Work Location: Delta Air Lines   Date: 09/30/2020 Employee: Paris Valentine Airport: LaGuardia Airport Experience: I want to recognize Paris for assisting to take care of one our customers that needed a wheelchair assist. He immediately connected with her and provided her with the highest standard. Paris thank you for all you do. Keep Climbing. Work Location: Delta Air Lines   Date: 10/14/20 Employee: Khoa Tran Airport: LaGuardia Airport Experience: Good Morning, This isn't much Tran doesn't do. Whatever is asked of him, he is there to support in our Access Control Office. He is there for the leaders, our employees and his fellow team members. He never says no, he just asks, how and what is needed. I'm glad he is part of my team. I can count on him. Work Location: DELTA   Date: Always Employee: Dolores Stokes Airport: Newark Liberty International Airport Experience: Dolores is always a joy to see. So very respectful and approachable. You can truly tell she has a love for this airport. She has been here the entire time through out the covid 19 pandemic never complaining once. Always greet you with a bright smile and nice words. The world needs more people like Dolores. Work Location: Maintenance   Date: 10/14/2020 Employee: Octavia Marinho Airport: Newark Liberty International Airport Experience: I am so thankful to be led forward by an AMAZING boss. It is a privilege to work under your leadership. Thank you for everything you do for the ACES Program. Work Location: ERMC   Date: 10/14/2020 Employee: Vera Gomes Airport: Newark Liberty International Airport Experience: Our team really appreciates the time that you take out to guide us on the ACES Program. Thank you for your 35 Years of Service. Work Location: ERMC   Date: 10/14/2020 Employee: Royston Hill Airport: Newark Liberty International Airport Experience: I count myself lucky to be part of the same team. You've always known how to make your coworkers a little bit happier. Thank you. Work Location: ERMC   Date: Employee: Georgette Ross Airport: Newark Liberty International Airport Experience: Georgette demonstrates a high level of professionalism, she goes above and beyond to ensure that the passengers’ needs/concerns are met. She has a pleasant demeanor very approachable and exudes enthusiasm for the job. Work Location: ERMC   Date: 10-13-2020 Employee: Jose Torres Airport: Newark Liberty International Airport Experience: Jose Torres is very respectful and always on time to work. Willing to assist in anyway. He has good experience and always on point with his information to passengers. Work Location: ERMC   Date: 10-13-2020 Employee: Chidinma Ajaghanna Airport: Newark Liberty International Airport Experience: Aces Chidinma was very helpful and proactive at terminal A welcome assisting passengers with way-finding, information about flight and hotels shuttles. She greet, welcome passengers and give a beautiful closing. Work Location: ERMC   Date: 09/2020 Employee: Serena Powell Airport: Newark Liberty International Airport Experience: Serena P., a Travelers Aid volunteer, left her post in Terminal B to check on a nearby passenger who was visibly upset. She discovered the woman had just returned home from a family emergency. Emotional and exhausted, she could not remember where her car was parked. Serena spotted the words "Daily Parking" on the parking ticket and accompanied her to P4. They clicked the remote on the key fob in hopes of setting off the car alarm. After several attempts, finally the car was found! Now calm, the woman smiled when she realized Serena shared the same name as her mother who had passed away. She called Serena "an angel" and was beyond grateful for such kindness. Work Location: Travelers Aid   Date: 10/12/2020 Employee: Bertha Malasques Airport: Newark Liberty International Airport Experience: She assist a female passenger and her young son with luggage, purchasing her ticket for the train to Newark Pen Station so she could catch her train to Connecticut. Work Location: ERMC   Date: 10/10/2020 Employee: Alfred Simmons Airport: Newark Liberty International Airport Experience: At the Rail Link platform I watch him has he continue to welcome all passengers off the Air Train and the down Escalator giving them directions to all trains and terminals for their flight job well done. Work Location: ERMC   Date: 10/11/2020 Employee: Brandon Teixeira Airport: Newark Liberty International Airport Experience: Brandon is very respectful to his supervisors and is always willing to help with extra duties, he is a strong team player with a lot of knowledge. Work Location: ERMC   Date: 10/11/2020 Employee: Jennifer Anthony Airport: Newark Liberty International Airport Experience: Jennifer goes above and beyond at all times, she greets every passenger and always follows if she does not know the answer to a question, Jennifer commands the platforms very well and never lets a passenger leave without her helping, she is a perfect example of what ACES should be. Work Location: ERMC   Date: 10/14/2020 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: Getting off the AirTrain, I watched Larry and he welcomed ALL pax he came in contact with. He asked them all how can he help then answered all in full details explaining how they can get to where they were going while making some laugh. Larry goes out of his way by welcoming and making his pax feel comfortable during their transition at EWR!! Work Location: ERMC   Date: 10/05/2020 Employee: Samusudeen Akanbi Airport: Newark Liberty International Airport Experience: Family of three was stuck in the elevator. Mr. Samusudeen kept the family calm in the elevator until Kone arrived to fix the elevator. Work Location: ERMC   Date: 10/07/2020 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Passenger was confuse where to go and afraid she will miss her flight. Mr. Adam Matrigali slowly calmed the passenger down and gave her the directions and also wrote it down on a piece of paper so she would not be afraid of getting lost going to her terminal. Work Location: ERMC   Date: 10/15/2020 Employee: Georgette Ross Airport: Newark Liberty International Airport Experience: ACE Georgette Ross is a wonderful example of what WE SOAR HIGHER is all about! Always very attentive to passengers. Very informative and pleasant to everyone that comes to her for assistance. Always on time to her post and goes above and beyond to help passengers and fellow coworkers. A joyful experience when working with her. Work Location: ERMC   Date: 10/15/2020 Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: Ace Sharon McDuffie-Pagan is very informative in all areas of the airport. She knows exactly the correct information to relay to passengers and where to send them where they need to go. She is always on time to post. Helps her fellow coworkers and is a delight to work with. Work Location: ERMC   Date: 10/15/2020 Employee: Jordan Mound Airport: Newark Liberty International Airport Experience: Jordan welcomes everyone that comes on his air train platform makes the gives the appropriate directions based on passenger’s destination. She Work Location: ERMC   Date: 10/07/2020 Employee: Antonio Marinas Airport: Newark Liberty International Airport Experience: Antonio was at P3 and did a great job assisting passenger with two smart cartes and children. He helped the passenger into air train and advised his fellow Ace at Terminal C to assist the passenger upon arrival there. Work Location: ERMC   Date: 10/10/2020 Employee: Jennifer Anthony Airport: Newark Liberty International Airport Experience: Jennifer helped a passenger who had fallen on the escalator at terminal b. When she discovered the passenger only spoke Hindi she relayed a fellow passenger for translation. She handled the situation in a professional manner and made sure the passenger understood what was happening. Work Location: ERMC   Date: 10/12/2020 Employee: Ashokkumar Tilawat Airport: Newark Liberty International Airport Experience: Kumar was providing passenger with directions in English when the passenger changed to Hindi. Kumar immediately responded in Hindi and continued to give the passenger directions. Great job! Work Location: ERMC   Date: 10/11/2020 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Went above and beyond to help 2 special needs passengers with transportation options to the Bronx. ACES Hunter communicated with pen and paper to the passengers and shared how to get and use a MetroCard all while writing directions to their destinations. The passengers were so happy thanked ACES Hunter through sign language and a smile! Work Location: ERMC   Date: 10/10/2020 Employee: Umair Saeed Airport: LaGuardia Airport Experience: While assisting a passenger, ACES Saeed noticed a pile of carry-on bags in front of the escalator. ACES Saeed realized that there was a passenger underneath the pile and ran straight to the scene to free the passenger from the pile. Saeed asked if the passenger needed medical attention but the passenger refused stating that they are fine and didn't need EMT. The passenger thanked ACES Saeed for displaying empathy and concern and went to get picked up by a family member outside. Work Location: ERMC   Date: 10/16/2020 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: A passenger inquired at the Welcome Center about Permittee shuttle services. ACES Chugani expertly informed the passenger that currently shuttle services are by online reservations only. Unwilling to reserve a shuttle service online, ACES Chugani provided the passenger alternate options to get to their destination, first giving the passenger Taxi services, followed by private and car services as well as the MTA. Once the passenger decided upon getting a Taxi, ACES Chugani escorted the passenger to the taxi stand and alerted the dispatcher in detail to the final destination of the passenger. The passenger smiled and thanked ACES Chugani. Work Location: ERMC   Date: 10/17/2020 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: ACES Chugani, while giving out instructions for all ground transportation options, was approached by a passenger at 1542 HRS in need of the best option to get from LGA to JFK to check in for a flight starting at 1600 HRS. Without hesitation, ACES Chugani immediately accompanied the passenger to the taxi stand where ACES Chugani informed the dispatcher that due to the severity of the situation the passenger needed to be moved to the front of the line to grab the next taxi. ACES Chugani explained the set of circumstances to the other patrons awaiting the taxi and all parties understood. The passenger praised ACES Chugani for the effort and attention that was taken in exceeding his needs. Work Location: ERMC   Date: 10/17/2020 Employee: Domingo Filemon Airport: LaGuardia Airport Experience: Around 2000 hrs this evening; Domingo went above and beyond by searching for a hotel that fits passengers budget. He has used a self service tablet and helped passenger to book a hostel at Amsterdam Avenue, New York. Passenger was happy and thanked Domingo for the service. Domingo has done a great job as he always does! Work Location: ERMC   Date: 10/17/2020 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Mr. Faizan Khan is very approachable and respectable. He demonstrates kindness to everyone regardless of who they are. He refuses to be an average individual while working. Moreover, Mr. Khan refuses to sit back and watch the crowd. He's always a pleasure to have around. Work Location: ERMC   Date: 10/18/2020 Employee: Faizan Khan Airport: LaGuardia Airport Experience: Faizan Khan regularly engages with passengers and provides exceptional customer service. Work Location: ERMC   Date: 10/18/20 Employee: Breanna Cadle Airport: Newark Liberty International Airport Experience: As a supervisor, I was covering a personal break at C Air Train Platform. I had a large group of passengers traveling together arrive on the platform. There was a great deal of confusion as to which terminal many of the passengers needed to travel to. (Different destinations) Only one passenger spoke English. A train pulled in headed to Terminal B and most of the group boarded across 4 different cars. Some of the group was left behind. I radioed to Breanna @ B-ATP and quickly explained the situation. She met the group as they arrived at B, got all of the passengers off the train and was able to determine who needed to be where and kept the group together until the second group arrived on the next train. Breanna demonstrated "owning it" and provided superior service to the passengers. Work Location: ERMC   Date: 10-17-2020 Employee: Tazmen Boyd Airport: Newark Liberty International Airport Experience: Mr. Tazmen provides a great customer service and consistent on his inspection report. High FIVE to Tazmen. Work Location: ERMC   Date: 10/18/20 Employee: Kattia Maldonado Airport: JFK International Airport Experience: ACES Kattia Maldonado goes above and Beyond on a daily basis for customers at the Airport. She greets every passenger warmly with "Welcome to New York", she exceeds expectations and goes out of her way to make sure every customer she encounters leaves this Airport with excellent professional service. Keep doing an excellent job Kattia Maldonado!!!!!!! Work Location: ERMC   Date: Employee: Slavsky Pierre Louis Airport: Newark Liberty International Airport Experience: Slavsky is always a team player. He is a role model and steps in to help out without even being asked. Slavsky is patient and very reliable at all times. He is a true leader. Work Location: ERMC   Date: 10/19.2020 Employee: Joe Liu Airport: LaGuardia Airport Experience: Joe Liu, as our Safety Manager, has done a phenomenal job at championing our AOA Safety Program, culminating in helping to launch We-Are-Safety-Week. Now although this is a company initiative, Joe has taken it to the next level. He's effectively: 1. created a storyboard using our passenger-facing employees 2. set-up an MS Teams Meeting with our Company President, Mr. Josh Janow 3. Created a full curriculum for the week to be broadcasted to our employees, communicated interactively through daily meetings and ensuring he captures all passenger-facing employees 4. worked in tandem with local leadership to drive our Safety Quality Observation Program. For these reasons, I nominate Joe Liu for the LGA WE SOAR HIGHER Rewards and Recognition Challenge Work Location: Gategourmet   Date: Always Employee: Chris Martin Airport: Newark Liberty International Airport Experience: This young man is always so respectful and kind. He makes sure he is there for his customers and does everything with a smile. He has been here throughout the entire pandemic, never complaining, always helping. Work Location: Canonica ( All You Need)   Date: 10/17/2020 Employee: Nilda Mercado Airport: Newark Liberty International Airport Experience: ACES did an outstanding job welcoming and directing passengers to New York and their terminals. Work Location: ERMC   Date: 10/18/2020 Employee: Samusudeen Akanbi Airport: Newark Liberty International Airport Experience: I observed him welcome passengers at the Rail Link Station both from New York and the terminals also assist them with New Jersey and Amtrak KIOS to purchase tickets. Work Location: ERMC   Date: 10/19/2020 Employee: Breanna Cadle Airport: Newark Liberty International Airport Experience: ACES is doing a good job at the P4 platform station welcoming and direction passengers to Hotel Shuttles and parking garage. Work Location: ERMC   Date: 10/18/2020 Employee: Keith Morris Airport: Newark Liberty International Airport Experience: ACES Keith Morris has demonstrated true professionalism and consistency in service I observed him consistenly greeting passengers politely and welcoming them to EWR, he always remain engage with them until they are satisfied and comfortable with assistance recieved Work Location: ERMC   Date: 10/20/20 Employee: Bryan Aguilar Airport: Newark Liberty International Airport Experience: Bryan worked with me in INS early on the morning of 10/20. He told me he had not worked in INS since April. 4 flights arrived in quick succession with more than 650 passengers. Bryan worked at the front of the line, but made the line move much more efficiently by moving around and through the line, adjusting the ropes to move passengers quickly. He recognized passengers who had mobility issues but were not in wheelchairs and accommodated them appropriately. He demonstrated excellent instincts in managing the line and improved the flow for those passengers. Work Location: ERMC   Date: 10/20/2020 Employee: Becca Brady Airport: LaGuardia Airport Experience: I was escorting a vendor post-security at LGA Terminal B and decided to get coffee at the Dunkin Donuts which is found by the water show fountain. Becca who is an employee at Dunkin Donuts took my order. She was welcoming, attentive, very detailed and connected with me. Becca smiled all the time she gave me service. I ordered a small coffee but was given a medium but just in case I may've asked, Becca on her own, explained she didn't charge me extra but ran out of small cups. That I found to be kind, professional and sincere. I also saw how she multitasked by taking orders and keeping the area clean. It was a pleasure to had received pleasant service by Becca. Work Location: Dunkin Donuts at Terminal B Headhouse   Date: Always Employee: Gregory Daniels Jr. Airport: Newark Liberty International Airport Experience: Daniel is a great, wonderful person to be around. He enjoys assisting and helping people. Doesn't matter the issue, he owns it and makes sure the customer leaves happy. He has been here throughout the entire pandemic, never complaining, always assisting. Work Location: Green Beans Coffee   Date: 10/21/2020 Employee: Antonio Marinas Airport: Newark Liberty International Airport Experience: Antonio greeted passengers and provided directional information to passengers . Work Location: ERMC   Date: 10/20/2020 Employee: Marcella Edmonds Airport: Newark Liberty International Airport Experience: Marcella is always professional in her demeanor. She makes sure the passengers at P3 are courteously greeted and provided the information needed to continue their journey. Work Location: ERMC   Date: 10/24/2020 Employee: Tazmen Boyd Airport: Newark Liberty International Airport Experience: At approximately 0403am a visually impaired male passenger travelling alone was met on C ATP by ACES Jose Torres, the passenger stated he is going to New York via the NJT train. Jose contacted ACES Tazmin Boyd at the railink station via radio and advised him of the passenger. The passenger was met and escorted to the track, he was invited to sit in the waiting area as he has over an hour waiting time. When the train arrived Tazmin returned and ensured that the passenger got on the train. Great team work guys Team work makes the dream work Work Location: ERMC   Date: 10/24/2020 Employee: Jorge Coreano Airport: LaGuardia Airport Experience: As a supervisor/manager working at LGA my eyes and ears are always open. I have noticed quite a few times day that Delta Ramp Jorge Coreano shows exemplary customer service to the wheelchair passengers he brings through the Terminal D security checkpoint. He shows he cares, and has compassion by helping them the best he can through a normally difficult process. I have seen some wheelchair service agents treat passengers very poorly in the past but the way Jorge and the Delta Ramp Crew treats the wheelchair passengers is nothing but outstanding. Work Location: DELTA   Date: Various Employee: Sandra Primus Airport: Newark Liberty International Airport Experience: Ms. Sandra Primus is a true professional and definitely the picture of "approachable"; she's always very calm, polite, and informative when she talks with customers calling into the Airport Information line. I have worked with her for a while now and have observed that she is knowledgeable, patient, and really makes a diligent effort to make each caller feel important and as though their inquiry is worthwhile and appreciated (this isn't easy to do when the phone rings all day). Even though reps in the Landside Control Center aren't being "approached" physically, approachability is something that also applies to phone conversations where a rep should convey enthusiasm, positivity, and a desire to connect with each patron verbally; Sandra always does that to the "T"! Additionally, she's very kind and enjoyable as a colleague :) Work Location: ERMC   Date: 10/25/2020 Employee: Darlene Hunter Airport: LaGuardia Airport Experience: Darlene Hunter had assisted a mute female passenger who had a reservation with Go Airport Shuttle. Both had communicated in written form, pax used her cellphone and Darlene Hunter had used her notebook. Pax waited for more than an hour till her ride has arrived. Darlene Hunter has implemented all WESOAR elements to exceed expectations by assisting and escorting passenger to upper level when her ride has arrived. Job very well done! Work Location: ERMC   Date: 10/26/2020 Employee: Carlos Ozoria Airport: JFK International Airport Experience: ACES Carlos Ozoria demonstrated his best knowledge and experience working his shift at T4. He constantly greeted passengers coming from international flights:: Welcome To New York" How I can Help You" With patience he explained passengers from Qatar how fast and easy to reach their final destination(residence). Analyzing his performance I understood he likes his job and people. Work Location: ERMC   Date: 10/26/2020 Employee: Larry Zeluck Airport: JFK International Airport Experience: Larry is a volunteer with Traveler's Aid in JFK Terminal 4 and always doing whatever it takes to make the passenger experience as positive and seamless as possible. Recently he helped a passenger that was confused about how to use the AirTrain to get to another terminal for a connecting flight. Larry immediately asked the passenger which airline they were flying to confirm the correct terminal and walked the passenger through the AirTrain map and provided detailed, yet easy to understand instructions. Work Location: Traveler's Aid   Date: 10/27/2020 Employee: Virginia Moreno Airport: JFK International Airport Experience: I witnessed JFK ACE Virginia Moreno exceed expectations with a passenger in Terminal 5 by making sure they received all the information they needed in a happy and respectful manner. Work Location: ERMC   Date: 10/27/2020 Employee: Ysvania Ciriaco Airport: JFK International Airport Experience: I witnessed JFK ACE Ysvania Ciriaco exceed expectations with a passenger in Terminal 4 by making sure they received all the information they needed in a happy and respectful manner. Work Location: ERMC   Date: 10/26/2020 Employee: Leo Beaumont Airport: JFK International Airport Experience: Leo works hard every single day no matter the shift he is on. While at the TSA checkpoint, I observed him wheeling a passenger and respectfully and cheerfully telling the passenger that he would take her through security and get her to the gate on time for her flight. The passenger was thankful and was reassured that she was in good hands with Leo. Work Location: PAX Assist   Date: 10/27/2020 Employee: Carla Hamilton Airport: JFK International Airport Experience: I witnessed JFK ACES Sup. Carla Hamilton help a passenger in Terminal 5 who's phone had died and didn't have a charger to reach out to family, but got them connected. She ran back to our office in Building 14 to find a charger to give and he was well on his way. Work Location: ERMC   Date: 10/27/2020 Employee: Diana Galvis Airport: Newark Liberty International Airport Experience: ACES Diana Galvis recently trained for the AOC, and is a welcome addition. She answers the Airport Information Lines quickly and efficiently, with confidence and warmth. Taking the extra time needed with callers inquiring of the protocol for travel restrictions due to Covid - 19. She was knowledgeable and spoke with a warm and calming tone. It is a pleasure working with her. Work Location: ERMC   Date: 10/13/2020 Employee: Sandra Primus Airport: Newark Liberty International Airport Experience: ACE Sandra Primus is a wonderful example of what we strive for in customer service. In answering the Airport Information lines, she is always caring, and gives off such a warm attitude that makes the caller feel she is dedicated to assisting them in any way they need. She takes time to be thorough, explaining and giving all information. Giving the callers phone numbers or websites to further assist them if needed. Many times I have heard her even illicit a laugh or two from a frustrated caller as she aids them with what assistance they required. Being able to calm and reassure callers as they explain their problems or concerns. This is the type of customer care people are seeking when they call, and she excels at it. Thank you Ms Primus, it is a pleasure working with you. Work Location: ERMC   Date: 10/25/2020 Employee: Cierra Smith Airport: Newark Liberty International Airport Experience: I observed her at P4 air train platform welcoming the passengers as they disembarked the trains and the escalator with a warm smile and giving them direction to their air lines nice job. Work Location: ERMC   Date: 10/23/2020 Employee: Brian Horne Airport: Newark Liberty International Airport Experience: He was admirable in approaching and welcoming the passengers at the P4 Air Train station listening and answering their questions job well done. Work Location: ERMC   Date: 10/28/2020 Employee: Kayla Reed Airport: Newark Liberty International Airport Experience: At approximately 1740pm a male passenger name Parker Bruce travelling to New York collapse at the railink 1 area and was unresponsive. ACES Kayla Reed immedialy take charge by contacting the control desk and informed the desk of incident and the urgency, she also cordant off the area where the passenger was and redirected passengers away from the area while in constant communication with control desk updating the desk of the status of the passenger until the PAPD and EMS teams arrived. Kayla demonstrated ownership of the situation and great care towards the passenger. Work Location: ERMC   Date: Employee: Jose Saez-Penate Airport: Newark Liberty International Airport Experience: I would like to nominate my colleague Jose for always being professional. He presently works in Terminal B Bravo Desk, that particular post involves urgent response, a knowledge of information, there is a need to handling loads of incoming phone calls and an urgency to be on your feet so to speak at all times! Jose is always pleasant and a joy to work with even with handling so many duties! Work Location: ERMC   Date: 10/24/2020 Employee: Cierra Smith Airport: Newark Liberty International Airport Experience: Cierra was helping passengers with smarte carte entry into the Air Train. She also was helping passengers to redistribute baggage to keep bags from falling. Work Location: ERMC   Date: 10/24/2020 Employee: Alfred Simmons Airport: Newark Liberty International Airport Experience: Alfred escorted visually impaired passenger to American airline counter. Work Location: ERMC   Date: 10/24/2020 Employee: Beatriz Filippelli Airport: Newark Liberty International Airport Experience: Beatriz was waiting on the platform for visually impaired passenger to arrive and help them off the train. Work Location: ERMC   Date: 10/30/2020 Employee: Jose Saez-Penate Airport: Newark Liberty International Airport Experience: ACE Jose Saez - Penate is very knowledgeable in all areas of the Airport. He is very helpful when situations arises. Jose is precise and get things done efficiently. He is kind to passengers and puts them at ease when they have a difficult situation. Does his best to bring a smile to the work place. Works well with all the employees of the Airport. Work Location: ERMC   Date: 10/31/2020 Employee: Mohammad Anwar Airport: LaGuardia Airport Experience: Muhammad Anwar has seen a lady sitting on the floor near the Welcome Center at Terminal C west. He had politely approached the lady if she need any assistance. The lady namely Evelyn asked him if he can call an ambulance for her and she stated that she is an expectant mother. Without delay Anwar has called me for an EMS with her detailed condition with exact location. I have called PAPD & PA71 Jean Elmonis immediately and rushed to that location. I have instructed our female ACES Vennessa Tejeda at that location To be with the expectant mother. PAPD and EMS team arrived at the scene, they were very prompt in evaluating and taking the expectant mother to the hospital. Excellent job done by Muhammad Anwar And Vennessa Tejeda! Keep up the good work, we appreciate all you have done professionally to assist this expectant mother. Work Location: ERMC   Date: 10/31/2020 Employee: Brian Aguilar Airport: Newark Liberty International Airport Experience: He was on post at Rail 1 area Rail link station when he heard the sound of an alarm bell he investigated and found two passengers stuck in the elevator R2 he then squeeze the door shut so the elevator could travel upward for the passenger to exit job well don. Work Location: ERMC   Date: 11/01/2020 Employee: Nilda Mercado Airport: Newark Liberty International Airport Experience: On the NEC Platform at the Rail Link station she assisted a female passenger with several pieces of luggage, purchasing ticket then to track A for her train to New York a job well done. Work Location: ERMC   Date: 10/31/2020 Employee: Jennifer Telesford Airport: JFK International Airport Experience: Aces Jennifer Telesford is observed as being an above and beyond customer service agent during an air train shutdown. She was approachable with a friendly demeanor. Aces answered and delivered excellent services to the travelling patrons in harsh weather conditions. Work Location: ERMC   Date: 11/04/2020 Employee: Junior King Airport: LaGuardia Airport Experience: I am PSC Ram at LGA Customer Service Delivery Unit. Mr. Junior King went above and beyond is assisting a wheelchair arrival passenger at Terminal D Delta. About 18:25L, Mr. King provided wheelchair service to the passenger from the gate to baggage claims and from baggage claims to curbside into an awaiting vehicle. At the baggage carousel, he located two bags belonging to the passenger. He then wheeled the passenger and her bags to the curbside. At the curbside, he was providing directions to other passengers for the C/D FHV Lot. He did his job professionally with a smile. Work Location: Delta Airlines   Date: 11/2/2020 Employee: Ararceli Nazario Airport: JFK International Airport Experience: While working the TSA security checkpoint, a passenger came through in a rush to catch his flight. While placing his items in the TSA bins for inspection, he had two large, full beverages that would have to be thrown out before we could could proceed. Rather than throwing them away he asked agent Nazario if he could give them to his friend waiting outside the checkpoint area. Agent Nazario kindly took the beverages from him and walked them over to the passenger's friend. This act of going above and beyond exceeded the passenger's expectations and the passenger thanked Agent Nazario. Work Location: TSA   Date: 11/04/2020 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: At approximately 1430pm, an elderly female passenger using a walking aide travelling and from Peru via Texas onto EWR visited the C WC. Passenger informed Bertha that her daughter will be picking her up in about 2 hours. Bertha secured a smart carte for her luggages and have her seated by CWC waiting area and informed her daughter where she will be. The passenger also expressed to Bertha that she didn't had much to eat during her travel to EWR Bertha immediately secured some food for her. At the end of her shift Bertha advised her relief of the passenger and asked her to keep checking on her. Bertha didn't only owned the responsibility for ensuring the passenger was taking care of she also showed compassion and kindness. Work Location: ERMC   Date: 11/2/2020 Employee: Daniel Samaroo Airport: JFK International Airport Experience: While working the TSA checkpoint, I observed a passenger that was confused as to where to leave the SmarteCarte so they could enter the TSA security queue. The SmarteCarte employee Daniel Samaroo proactively went to the passenger and politely explained to leave the cart there and that he would take care of it. Daniel also thanked the passenger and told him to have a good flight. Work Location: SmarteCarte   Date: 11/06/20 Employee: Damen McLaughlin Airport: Newark Liberty International Airport Experience: I was purchasing a coffee at pre-security Starbucks when I heard a passenger ask the barista if there were any Starbucks behind security. Before they were able to answer, Damen responded by asking her which gate and proceeding to mention that there are three open post security. Great demonstration of owning the response and going out of his way to help out. Work Location: UGE   Date: 11/06/2020 Employee: Margie Floyd Airport: Newark Liberty International Airport Experience: Elevator and escalator was down that connects to Bravo platform, Margie who’s shift was over was passing the roamer area and saw passengers who needed help with directions, Margie stopped and assisted passengers until the elevators were operational again.Margie demonstrated what it means to be a team real team player. Work Location: ERMC   Date: 10/30/2020 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon demonstrated superior customer service skills, I observed him during his interactions with passengers and without fail he approached each one of them and inquired if they needed assistance. He would patiently answer their questions and once the interaction concluded, he would continue to scour the area for more passengers to assist. Work Location: ERMC   Date: 11/02/2020 Employee: Stephanie Rodriguez Airport: Newark Liberty International Airport Experience: Stephanie was helping a passenger in spanish who needed directions, She helped the passenger figure out they were looking for P6 parking area then gave directions. Good Job. Work Location: ERMC   Date: Various Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: I work in the AOC with Sharon during nights and observe her going above and beyond to converse with with patrons and make them feel comfortable and at ease. Additionally, she is very knowledgeable about all aspects of the airport and can explain what's happening (very critical now in a time when things change daily) in a way that is easy to understand, calm, and eloquent. I have heard several callers compliment her on her tone and demeanor. She's outstanding in every way and a true example of someone that really cherishes world-class customer experience. Please honor her with this award and many others :) Work Location: ERMC   Date: 11/08/2020 Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: Customer called and very irritated that he cannot find P6 parking. Miss Sharon gave the patron a precise direction. Customer was happy that he got in long term parking because of excellent service from Miss Sharon. Work Location: ERMC   Date: 11/07/2020 Employee: Slavsky Pierre Louise Airport: Newark Liberty International Airport Experience: Slavsky heard the radio transmission that Terminal B platform has passenger trapped inside the elevator. He automatically had the initiative to help and assist the individual. He went from C to B in less than 5 minutes to help and updated PA AOC. Work Location: ERMC   Date: 06/15/20 Employee: Deyanira Gomez Work Location: Parking Comments: She is great in service and always takes care the best she can, going above her duty and making sure all take care. Date: 06/10/20 Employee: Work Location: Parking Comments: Deyanira Gomez is one of the most approachable, respectful and helpful person I know at the ABM office located in Building Date: 06/10/20 Employee: Frederick James Work Location: Parking Comments: Frederick continues to assist his co-workers in any which way possible .Frederick has been kind, patient and extremely helpful .He supported the customers by ensuring that any difficulty they encountered was resolved quickly to the satisfaction of our team. Frederick truly exemplifies an employee who is focused on delivering exceptional customer service. he went out of is way to donate to the children pantry in this time of dire need. Date: 06/08/20 Employee: Mario Cassinelli Work Location: Parking Comments: Mario is very respectful easy to work with. As a supervisor he is ready to help and listen to our concerns. I feel so comfortable to approach and ask any question I need answers to. it is such a pleasure working with Mario. Date: 06/03/20 Employee: Nahdirah Leggins Work Location: Taxi Comments: I just wanted to email you about compassion and professionalism that Nahdirah Leggins showed me a few nights ago. God sent her to me in a time of need and I am so grateful that He did. I was very upset and alone. I had no phone, money or anything with me. Even though this Covid mess was going on, she let me use her phone to call my Mom. She made sure I was taken care of and got me a taxi back to the Crowne Plaza where I was staying. It's people like her that make this world a better place. Thank you so much! Tiffiney Morris Passenger Date: 06/03/20 Employee: Nahdirah Leggins Work Location: Taxi Comments: My name is Peggy Cooper, I live in Pascagoula, MS and I just wanted to thank you and your employee Nahdirah Leggins, for the kindness and assistance you gave my daughter last night in her time of need. She was so upset and in so much distress, crying so hard I could hardly understand her. She has epilepsy and her seizures are brought on by stress and I was so afraid that she would have a seizure if she didn't calm down. I knew Andy had not gone off and left her, I told her he was somewhere in that airport looking for her, and he was. He said her never moved the car, she apparently was looking in the wrong spot for the car. Anyway, I just wanted you to know how much, as a mother, that I appreciate your kindness and help you and Nahdirah, gave to my daughter in her hour of need. Date: 05/29/20 Employee: Mario Cassinelli Work Location: Parking Comments: Mr. Cassinelli treats people with respect, Polite and very helpful. He is an outstanding team leader. Date: 05/28/20 Employee: INDRANIE RAMKISSOON Work Location: Customer Service/Information Desk Comments: Miss Ramkissoon is a very respectful lady.She is nice in all ways cooperate in helping coworkers and customers in a very professional manner. She always has a smile and a very pleasant personality. She just makes everyone feels welcome and comfortable. Date: 05/26/20 Employee: Lorna Tomblison Work Location: Customer Service/Information Desk Comments: Mrs. Tomblison is a very helpful and efficient worker. She handles her tasks with much diligence and care. Mrs. Tomblison is always available to assist and very eager to learn. She is a responsible and very reliable worker. Date: 05/26/20 Employee: Ylma Infante Work Location: Customer Service/Information Desk Comments: Ms. Ylma Infante is an excellent worker. She is ready, willing and able to assist with customer service related issues in addition to her daily tasks. Date: 05/25/20 Employee: Deyanira Gomez Work Location: Parking Comments: Ms. Gomez continues to assist the American Airlines team members using the Red Lot during the pandemic. Ms. Gomez has been kind, patient and extremely helpful to our team members. Ms. Gomez supported our team members by ensuring that any difficulty encountered was resolved quickly to the satisfaction of our team members. Ms. Gomez truly exemplifies an employee who is focused on delivering exceptional customer service. Date: 05/23/20 Employee: Courtney Williams Work Location: Taxi Comments: I had the opportunity to observe Courtney, a taxi representative inside Terminal 7 while waiting for some travelers who had arrived on an international flight from Kiev. Courtney immediately stood out with his friendly and warm welcome to all of the passengers who walked past his podium. He even walked passengers to the exit to assure that they were headed in the right direction. His desire to make the most of his assignment and improve the passenger experience such as the time he took the time to give accurate and detailed directions on how to use the AirTrain and subway. Way to go, Courtney! Date: 05/22/20 Employee: Deyanra Gomez Work Location: Parking Comments: Ms. Gomez has been an integral part of the business conducted between the 2 parties, both PA/ABM and DHS/TSA since inception. She is always courteous, thorough and knowledgeable whenever I deal with her, whether in person or over the phone. She always handles things accurately and provides insight into circumstances requiring intervention. Her assistance is a valued asset and one that I rely on in the normal course of my business dealings with the Port Authority and ABM Parking Services. Please know that I recommend Ms. Gomez for recognition by her superiors for a job always well done! Date: 05/22/20 Employee: Deyanira Gomez Work Location: Parking Comments: I have dealt with Deyanira Gomez at the ABM parking office at JFK for many years. She is professional, efficient, friendly and always willing to help. Love the JFK ABM parking lot office and Deyanira is an asset to the company Date: 05/22/20 Employee: Deyanira Gomez Work Location: Parking Comments: Ms. Gomez demonstrates professionalism and is extremely helpful. Deyanira always has a smile on her face and is willing to help no matter how big or small the task. Deyanira is an asset and if anyone deserves recognition, it's her! Date: 05/21/20 Employee: Ilyma Infante Work Location: Parking Comments: She is very professional and dedicated employee. She displays such a calm and pleasant personality no matter how difficult the challenge is.She is very flexible. Always willing to render help if needed . Her communiation skill in resolving the problems she encounter with the customers over the phone is amazing. Date: 05/21/20 Employee: Indra Sookram Work Location: Parking Comments: Miss Sookram is always very approachable and polite employee. She always ready to help patron in any situation. She has smile all the time and provides excellent customer service. Date: 05/21/20 Employee: Samina Salahuddin Work Location: Parking Comments: Samina is a very dedicated worker. She goes above and beyond to assist customer or a co-worker. Always willing to help others.. Date: 05/21/20 Employee: Lorna Tomblison Work Location: Parking Comments: Lorna is a dedicated and versatile employee. She fill in comfortably when others are on vacation. Always willing to work. Good job Lorna. Date: 05/21/20 Employee: Indra Sookram Work Location: Parking Comments: Indra is a very pleasant employee. She is willing to assist at all times, very responsible employee. Date: 05/21/20 Employee: Mohammed Qureshi Work Location: Airline Information Desk Comments: Mr. Qureshi was working the check-in desk for an Air India Re-Patriation flight. I had come across an elderly gentleman who worked his way in the queue to the top of the TSA security line when he informed the agent he wanted to check his bag. The gentleman did not speak English and he needed to go to airline check-in to check his bag for the flight. I escorted the gentleman to the check-in line and brought him to Mr. Qureshi. Mr. Qureshi was able to speak to the gentleman in his native language and it was determined that he had not yet been processed for the flight. The Indian Gov't required various forms to be filled out and a thermal check for each passenger. When Mr. Qureshi explained the process to the passenger, it was clear he was confused and did not understand what needed to be done to process for the flight. Mr. Qureshi observed this and personally escorted the passenger through each phase of the process and assisted him when needed. When the process was completed, he took the time to escort the passenger to the top of the security line (as he had already waited his time in the queue). Mr. Qureshi clearly went above and beyond to ensure this elderly and confused passenger was safely processed and was able to make his flight back home to India. Because of this personal attention to our passengers, Mr. Qureshi is deserving of a We Soar Higher Award. Date: 05/20/20 Employee: Nelson Cardona Work Location: Maintenance Comments: Nelson works as a cleaner at terminal #4, he always going that extra mile, he never stop doing his job and he is very respectful. I really appreciate Nelson work and I think he really deserves this nomination. Thank you Nelson for a job well done. Date: 05/20/20 Employee: Yolanda Shields Work Location: Parking Comments: Yolanda Shields (SIC) is a valuable asset to Parking. She exceeds expectations on a daily basis. Yolanda is that person that goes above and beyond to see that the customers as well as employees needs are met. You can go to her at any given time and she will assist in whatever issue you may have. Yolanda goes out of her way to show that she cares. Her dedication and commitment is commendable. Yolanda is well deserving of this award. Date: 05/20/20 Employee: Linda Fore Work Location: Parking Comments: Linda Fore is the manager of our Employee Sales Office. She far exceed expectations on a daily basis. Linda is committed and passionate about her job and works diligently to satisfy the patron's needs. Her leadership is outstanding and she is truly appreciated for all that she does. Date: 05/20/20 Employee: Tineshwar Ghaness Work Location: Service Category Not Known Comments: Mr. Ghaness is a supervisor-in-charge that demonstrates on a daily basis leadership. He owns what ever problem comes along until it is resolved. He welcomes a challenge and is dedicated to seeing that his employees as well as patrons, needs are met. I can go to him for help at any given time and he immediately assists and I appreciate all that he does. I believe that he is deserving of this acknowledgement and award. Date: 05/20/20 Employee: Patricia Quick Work Location: Parking Comments: I nominate Patricia Qucik for her amazing work ethic and the caring she shows others whether it is an another employee or customer she is helping. Ms. Patricia has shown exemplary leadership and is role model to others who look up to her. She continues to go above and beyond for many when its least expected and gets the job done. Which is why I am nominated this well deserved ABM Employee. Date: 05/20/20 Employee: Nailah Craig Work Location: Parking Comments: I nominate Nailah Craig for her knowledge in assisting others. Nailah has always shown that she is willing to help when needed and follows through until the task is completed. I have seen her go above and beyond when asked to research information to help a customer or another fellow employee with a situation. Nailah is well deserved of the nomination. Date: 05/20/20 Employee: Nailah Craig Work Location: Parking Comments: Nailah Craig exceeds expectations on a daily basis. She is always willing to go that extra mile to do whatever needs to be done for the company. She is very concerned about the needs of the customers. She strives to make the customers happy and to make their visit with us pleasant. Her customer service is outstanding and she far exceeds what is expected of her. Date: 05/20/20 Employee: Sabrian Taylor Work Location: Parking Comments: Sabrina is an employee who has shown tremendous knowledge in her position as a Supervisor. When she is called upon for her help in assisting a customer with an issue, she has the means on resolving situations very smoothly and efficiently. She is known as the "go to person" when you may have a problem that needs to be solved or just need an answer to a question. Which I why is nominate her for this award. Date: 05/18/20 Employee: Lisa Richardson Work Location: Customer Service/Information Desk Comments: Lisa ensured a family of four made a flight to TLV. They were upset because of documentation issues and Lisa reassured them, helped and in the end they made their flight. Date: 05/14/20 Employee: Indranie Ramkissoon Work Location: Parking Comments: Miss Ramkissoon is a very dedicated worker. She goes beyond and above to assist a custom or a co-worker. Always willing to help others in their work. Date: 05/14/20 Employee: Naima Terki Work Location: Parking Comments: Working with Naima on a daily is surely a pleasure. She is very dedicated and hard working with a very pleasant personality which makes her approachable. Extremely helpful and cooperative. Date: 05/12/20 Employee: Vidal Villanueva Work Location: Parking Comments: He is extremely dedicated to his work. He is very cooperative and willing to go that extra mile to render his assistance. His pleasant personality and the respect he gives to everyone makes it a pleasure to work with him on a daily basis. Date: 05/12/20 Employee: Greta Fernandez Work Location: Parking Comments: She is a dedicated employee with a very pleasant personality. She is very cooperative and helpful. Working with her on a daily basis is surely a pleasure. Date: 05/12/20 Employee: Indranie Ramkissoon Work Location: Parking Comments: She is very dedicated and punctual worker. She is always willing to assist in anyway possible.She has a very pleasant mannerism. Date: 05/12/20 Employee: Joseph McCarthy Work Location: Service Category Not Known Comments: He is a very reliable, dedicated and cooperative worker. Always willing to work on any duties. Working with Mr. McCarthy on a daily basis is a pleasure. Date: 05/12/20 Employee: Lorna Tomblison Work Location: Parking Comments: She is a very reliable and dedicated worker. Always willing to work on any task. Date: 05/12/20 Employee: Mario Cassinelli Work Location: Parking Comments: He is extremely competent in handling the most difficult and sensitive changes that are going on in the Sales Office. Because of his excellent communication and problem solving skill, he interacts with his staff and co- workers in the most professional manner. He is very knowledgeable and cooperative. It a pleasure working with him on a daily basis. Date: 05/08/20 Employee: Diphena Saintil Work Location: Service Category Not Known Comments: Miss Diphena Saintil is very diligent, respectful and professional. Date: 05/07/20 Employee: Flor Garcia Work Location: Maintenance Comments: Flor is a great worker, always is doing her job above and beyond . Date: 05/07/20 Employee: Migdalia Marrero Work Location: Parking Comments: thank you for your services Date: 05/07/20 Employee: Jonathan Meissner Work Location: ID Office Comments: Made the entire experience enjoyable and very easy with very clear and understandable instructions. Assisted me with any questions with the process of getting my ID. I would highly recommend Jonathan for any future processes I may have. Date: 05/06/20 Employee: Sabrina Taylor Work Location: Parking Comments: Sabrina Taylor is a Supervisor who is always willing to help. You can approach Sabrina with any problem and she readily owns it. She has been helpful in assisting customer service with various issues. We call her "Our Go To Girl." She has assisted in the training of her peers and she is respected for her knowledge and enthusiasm to help when needed. Sabrina is a valuable asset to Parking and her commitment and dedication does not go by unnoticed. Thank you Sabrina for all that you do! Date: 05/06/20 Employee: Renauta Zingarello Work Location: Parking Comments: Renauta is an outstanding customer service representative. She daily seeks to connect to the patrons, while trying to solves the issues they present. During this pandemic she has been overwhelmed with customers calls and she daily handles the problems in an professional manner. She is accused of issues being her fault, but she connects to the customers in a way that changes their outlook. Renauta has been complimented by customers for her efficiency in resolving their claims. She truly follows the " WE SOAR" standards.! Great Job Renauta! Date: 05/06/20 Employee: Jose Torres Work Location: AirTrain Comments: I would like to recognize Jose Torres for his customer service because while I was at Terminal B I had a platform full of passengers; Jose was passing through, and assisted me without hesitation. Jose helped me assist the passengers with the smart carts, luggage, and the parents who had babies . He helped me give directions to the passengers and he assisted me with lining up the passengers on the platform so we can transition them to terminal A or C when the air-train arrived. He deserves to be recognized for this award because he went above and beyond the call of duty to assist another co-worker at a terminal that he wasn’t assigned to. Jose is an excellent team player because he took the initiative to help out another co-worker without being instructed to do so. We need more people that are selfless like Jose. Date: 05/06/20 Employee: Sheree Alston-Mosley Work Location: Parking Comments: Sheree is a Supervisor for ABM parking. She has a very welcoming smile and is always willing to resolve any issue she is faced with. Her smile alone brings peace to a angry patron. Her smile is contagious and definitely will make you smile back, I had a patron say "her smile calmed me down." Sheree offers a sincere welcome to everyone that approaches her. She is very approachable and willing to help in any way that she can. She is an asset to the service. Date: 05/06/20 Employee: Lawanna Swinson Work Location: Parking Comments: Lawanna Swinson is an overnight Supervisor-in-Charge. She demonstrates a high level of respect and is therefore highly respected by her co-workers. Ms. Swinson not only gives respect she meets all of the WE Soar standards. She connects to the customers needs, she welcomes a challenge and she is approachable. Ms. Swinson is admired by peers for her approachability. You can go to her with any problem and she will do her best to resolve the issue. She takes ownership as the SIC to handle any disgruntled patrons in an efficient and respectful manner. Ms. Swinson is deserving of being recognized for her efforts. Date: 05/06/20 Employee: Elisa Cruz Work Location: Dining Comments: Elisa has provided excellent service and has maintained the Starbucks locations in Terminal B keeping it stocked with products and open and operating during the Pandemic. She has continually reached out to the staff and has done a great job connecting with all the passengers and employees during this challenging time. Date: 05/06/20 Employee: Sana Nadeem Work Location: Store Comments: While traveling from Redding to Zurich we had a layover in Newark. Not having had food in the plane and having been up for more than 12 hours we were desperately looking for food (everything was closed in the airport). Sana in Starbucks (terminal B) agreed to take extra time and heat us sandwiches even though she had closed already. This was very very much appreciated. Her kindness and availability were re remarkable. Thank you! Brand Name: Starbucks B Pre HMSHOST-STARBUCKS NEWARK INTERNATIONAL AIRPORT Date: 05/06/20 Employee: Gretta Fernandez Work Location: Parking Comments: SHE ALWAY RESPECT EVERYBODY. SHE IS ALWAYS POLITE AND HELPFUL SHE COULD TAKE CARE EVERY EMPLOYEE WITH RESPECT AND COURTESY. Date: 05/06/20 Employee: Gretta Fernandez Work Location: Parking Comments: Gretta is a great and motivate coworker. She is always able to help and she always say we are a TEAMWORK. Date: 05/04/20 Employee: Gifty Wales Work Location: Taxi Comments: Gifty is taxi dispatcher who is true helper. Her supervisors can count on Gifty to hold over on her post because of last-minute changes or employee absence. Date: 05/04/20 Employee: Carolyn Bower Work Location: Taxi Comments: Carolyn is taxi dispatcher who is true team player. With the many demands that have effected the work schedule, Carolyn jumps in to help in any way that she can with no complaints. Date: 05/04/20 Employee: Shonda Jones Work Location: Taxi Comments: Shonda is a supervisor that has done a great job motivating the employees during these challenging times. She gives words of encouragement besides doing a spectacular job with helping to make sure our booths, time clocks, work area, etc. is being sanitized. Date: 05/04/20 Employee: Ramiro Rojas Work Location: Customer Service/Information Desk Comments: Positive feedback sent to manager from passenger: My name is Nghia and I am sending an email to give feedback regarding the service that my father received at JFK yesterday. He arrived to JFK from Korea on Asiana Airlines. When he arrived there was some complications with his ticket to Detroit/Burlington with Delta Airlines. Because my dad does not speak English well, he was able to call me with the help of Ramiro. After a while we were finally able to figure out his tickets and he arrived home safely. Overall, Ramiro was a tremendous help in this whole process. He was friendly and assisted my dad throughout his time at JFK and with getting his ticket problems solved. Definitely would rate his service a 5/5! Thanks, Nghia Date: 04/30/20 Employee: Jose Saez-Penate Work Location: Customer Service/Information Desk Comments: Jose is very welcoming and informative when I need information on any incoming flights. Always ready to assist when needed. Goes above and beyond. Date: 04/28/20 Employee: Nashay Howard Work Location: Customer Service/Information Desk Comments: Great Date: 04/27/20 Employee: Samina Salahuddin Work Location: Parking Comments: Samina interacts with everyone in the most professional manner and is very easy to deal with on a daily basis.She has an excellent communication and problem solving skill.She has shown herself to be extremely competent in handling the most difficult situations. Date: 04/25/20 Employee: Iesha Walker Work Location: Customer Service/Information Desk Comments: I would like to recommend Iesha Walker. She's always proactive on post. She always gives concise information and puts the passengers needs first. She's a great example of what it means to work in customer service. Date: 04/21/20 Employee: Sherry Winograd Work Location: Customer Service/Information Desk Comments: Sherry W has continued to come into to Newark Liberty International Airport during this pandemic. Donning gloves and colorful handmade mask, this VOLUNTEER is always happy to provide excellent customer service for passengers. Plus, she’s got some fun and interesting stories to share! Today she spotted a woman sitting all alone, and instinctively asked if she needed help. The woman had been waiting for her daughter to arrive…and unaware she was in the wrong terminal! Thankful to have Sherry nearby, she was given the fastest way to Terminal C. Date: 04/20/20 Employee: Jorge Ruiz Work Location: Parking Comments: During my WE SOAR Customer Service Training Class, I was explaining to the employees about nominating their peers for a job well done. It was bought to my attention by several employees about the fast actions by Mr. Ruiz to assist a customer in need. While working in Valet a customer and his family exited the elevator and as they did so, the father starting having a seizure. Mr. Ruiz who has a daughter that also suffers from seizures immediately went over to assist. He asked the patron's wife if he could help and if her husband had a wallet. She retrieved his wallet and he told her to place it in his mouth. By doing this the patron did not bring any harm to himself. The customer recovered and he and his family was grateful for Mr. Ruiz's help. I am submitting this because his fellow co-workers said they do not have computers to nominate Mr. Ruiz for a well deserved recognition. Date: 04/14/20 Employee: Victor Chan Work Location: Ground Transportation Comments: Melissa observed Driver Victor Chan delivering excellent customer service. Victor got off the bus to direct two passengers who mistakenly boarded his bus. He was very pleasant and engaging. He ensured the passengers received the necessary information to reach their destination. Date: 03/21/20 Employee: Margret Moore Work Location: Customs and border protection Comments: This employee demonstrates an exemplary level of customer service and professionalism in assisting Customs and Border Protection in the Newark Airport Terminal C Primary area. Her ability to assist in expending the processing of hundreds of passengers (sometimes numbers exceeding 200 at a single arrival) is outstanding and it makes the job of the Officers so much easier when she is on duty. We love seeing Miss. Moore on duty when we arrive to our Terminal C work location. Date: 03/20/20 Employee: Twan Beckford Work Location: Wheelchair Service Comments: During an incident where a customer was attempting to assault a JetBlue employee, Twan stepped in to prevent injury to either party. His intervention contributed to all parties being kept safe. We thank Twan for sacrificing his personal safety on behalf of others. Date: 03/18/20 Employee: Kathy Toala Work Location: Customer Service/Information Desk Comments: Hallmark customer service agent Kathy Toala assisted a passenger that got dizzy and fell in TSA pre-security queue. The fall caused the passenger to hit her head on the floor. Kathy immediately ran to the passenger's aid and held the passenger's head while notifying the medical team. Date: 03/18/20 Employee: Syed Shakil Work Location: Parking Comments: Mr. Shakil is a very hard worker. He is efficient as a acting SIC or just a supervisor. Always ready to assist in any capacity. Date: 03/18/20 Employee: Deon Hibbert Work Location: Parking Comments: Deon is a very efficient and hard worker. Always willing to help in any situation, whether it’s a customer or employee. Date: 03/17/20 Employee: Meherun Kanak Work Location: Customer Service/Information Desk Comments: Thanks for rewarding me with further inspiration. Thanks a lot! Date: 03/16/20 Employee: Kiara Mendoza Work Location: Welcome Center Comments: She was outspoken and made the passengers in her surroundings aware of that she was there to assist them. I saw her offer to a passenger a shuttle as form of transportation. They refused because it was a shared ride. She then offered other alternatives for transportation. They gladly accepted her suggestions and they chose the form of transportation that they saw fit. Date: 03/15/20 Employee: Zaida Penafiel Work Location: AirTrain Comments: Airtrain Operation - Terminal B was the transfer point due to some maintenance being done on the tracks. She was calm, attentive and helped passengers disembark and board the right train to their next destination. A family with lots of luggage and children needed help to get to Terminal C, she boarded the train and accompanied them to the gate for their departure. Date: 03/14/20 Employee: Kathy Toala Work Location: Customer Service/Information Desk Comments: I as a supervisor i experience something amazing today from one of my agents assisting a passenger that fell and hit her head on the floor in TSA while waiting in the queue to get into security. She went above and beyond being there with her having a conversation with her because she was bleeding from her head. She stood with her And her husband until EMS arrived to take her. Date: 03/13/20 Employee: Diomis Romero Work Location: Service Category Not Known Comments: While doing my tour I observed Diomis assisting a passenger that didn't speak a word in English, with the help of their tablet and a lot of patience they managed to figure out what exactly the passenger needed and they helped her to get to her destination. Diomis did an excellent job. Keep up the good work. Date: 03/13/20 Employee: Michelle Roberts Work Location: Customs and border protection Comments: Employee had a disgruntled Swiss airlines customer approach her and ask if there was anybody that can help him retrieve his photo camera he left on the aircraft. Michelle notified me and Swiss airlines was made aware of the issue. About 30 minutes later no Swiss representative responded to help customer, Michelle went above expectations and helped the customer search for a Swiss representative. Date: 03/11/20 Employee: Emma Nikoi Work Location: Service Category Not Known Comments: Emma is a well versed in Audits .She knows her job like the back of her hand..she goes above & beyond to get the job done...she deals with a lot of different attitudes and bosses YET she still manage to complete her work & stll help us out (her staff) WITH OUR PROBLEMS ..she deserves to be RECOGNIZED & REWARDED for all that she do..shes definitely a huge asset to ABM PARKING SERVICS Date: 03/10/20 Employee: Virginia Moreno Work Location: Welcome Center Comments: While doing my tour I observed Virginia assisting a passenger that didn't speak a word in English, with the help of their tablet and a lot of patience they managed to figure out what exactly the passenger needed and they helped her to get to her destination. Virginia did an excellent job. Keep up the good work. Date: 03/10/20 Employee: Lorraine Cort Work Location: Parking Comments: Lorraine is a good work, a pleasant to work with. Always smiling. Good team work will to help out at all times Date: 03/10/20 Employee: Marisol Velez Work Location: Parking Comments: Marisol is professional at her job, kind,friendly and does a great job. Date: 03/10/20 Employee: Rosa Armstrong Work Location: Parking Comments: Good employee, I would like to be more like Rosa when it comes to doing her job, Date: 03/09/20 Employee: Subrina Ramrup Work Location: Welcome Center Comments: Good evening! Last night I was at JFK International Airport in N.Y.C. during that time, I had the opportunity to witness your employee, Subrina Ramrup greet customers, welcome them to N.Y.C., and assist and direct them to cabs, to the airbus and to hotels. She was very busy! I watched as she helped approximately a dozen customers, from almost that many foreign countries, and serviced them with kindness, a smile and great efficiency. She was a joy to behold! I commend you on having such a delightful employee! She works at Terminal 7. Respectfully, George N. Manley Date: 03/08/20 Employee: Chime Shivatsang Work Location: Customer Service/Information Desk Comments: As for agent Chime i give him a nice compliment for being inside TSA lanes by myself moving passengers on his own for an hour. He was being calm and professional about it. Date: 03/07/20 Employee: Jacqueline Richardson Work Location: Customer Service/Information Desk Comments: Jacqueline is exceptional, contagious and very energetic. The way she greet passengers at their arrival makes them feel getting like home. There's no bad days when Jacqueline is around! Date: 03/07/20 Employee: Ann Gibbs Work Location: Customer Service/Information Desk Comments: This agent responded quickly and went above and beyond of their duties for providing what it was necessary to make a passenger feel better while waiting for CBP to be process wasn't feeling well. Date: 03/06/20 Employee: Domingo Veras Work Location: Maintenance Comments: Domingo is very responsible, always respectful and takes his job seriously. He always has a smile on his face and is very gracious when we have to disturb his duties. He is a pleasure having around. Date: 03/05/20 Employee: Victoria Amesimeky Work Location: Parking Comments: EZ Pass reader not working for my exit. Victoria was super helpful and super quick. She saw me stuck, stepped right up and 100% with a smile addressed and fixed the issue. I was very impressed. Date: 03/05/20 Employee: Douglas Kent Work Location: Customer Service/Information Desk Comments: I work with Mr. Douglas every Wednesday and Thursday and I notice that he's always assisting passengers, he's always going above and beyond with a smile on his face. He's always approachable and willing to help. Date: 03/05/20 Employee: Nahdirah Leggins Work Location: Taxi Comments: Nahdirah Leggins always provides outstanding customer services to our customer. Date: 03/04/20 Employee: Zia Ahmed Work Location: Customer Service/Information Desk Comments: While on my tour as a supervisor I received a call from an ACES at T7 asking for an Urdu translator because the passenger spoke no English. I picked up ACES Zia Ahmed from terminal 1FIS and took him to Terminal 7 to assist the passenger. ACES Zia spoke to the passenger and the passenger told him that he lost his passport and he had no money was hungry and tired. ACES Zia went out his way and bought the passenger something to eat and drink out his own pocket; just to later found out that the “stranded passenger” actually made up different stories to other ACES, PAPD and PA staff. Date: 03/04/20 Employee: Stephanie Correa Work Location: Customer Service/Information Desk Comments: American Airlines Manager on duty Stephanie Correa assisted and stood by during TSA long lines and assisted TSA with customer service for all passengers and maintained them calm and expediting passengers for their connections she showed great deal of leadership and customer service to agents and passengers. Date: 03/04/20 Employee: ILeana Williams Work Location: Airline Information Desk Comments: She is very approachable person Date: 03/03/20 Employee: Bianka Acosta Work Location: Customer Service/Information Desk Comments: My expectations for a flight on Virgin Atlantic are always high and my high expectations were met. I was incredibly pleased that Bianka remembered my name and greeted me accordingly. She also remembered the names of my wife and son even though they were not traveling with me. She is a STAR! I never thought I would say that, I look forward to checking in for my flight. It is always a pleasure to have Bianka waiting at check in desk at JFK. Having her as the first point of contact in the overall journey experience is tremendous. Date: 03/03/20 Employee: Lorraine Cort Work Location: Parking Comments: Lorraine Cort is and excellent worker. Great team work, willing to get the job done with a smile! Date: 03/03/20 Employee: Craig Folk Work Location: Customer Service/Information Desk Comments: Employee received great compliment from passenger: Dear Craig, Allow me, please, to thank you on behalf of my colleague, Stefan Savic – he is currently on a flight travelling back to Bucharest. He will contact Tarom, the Romanian carrier and give them the reference number you have kindly provided to ensure the luggage is tracked and gets here soon. Your assistance in this matter is highly appreciated and once again big thank you. Best regards from Bucharest, Roxana Date: 03/03/20 Employee: Lynn Hughes Work Location: Customer Service/Information Desk Comments: Employee noticed a customer in distress due to a family emergency and went out of her way to locate an airline employee to assist the customer in booking a ticket for a flight to Tampa St Pete. Please note that no airline counters were open at this time. She located an off duty supervisor from SkyWest who agreed to assist the customer. Date: 03/03/20 Employee: Michael Reilly Work Location: Airline Information Desk Comments: Employee assisted a customer needing to book tickets during a family Emergency. Employee did so on his own time outside of standard work hours. Date: 03/03/20 Employee: Rosa Armstrong Work Location: Parking Comments: Rosa is a very respectful and honest person ,she give a 100 percent on what she does. Date: 03/03/20 Employee: George Read Work Location: Maintenance Comments: We were walking behind TSA in front of the escalators and witnessed a young girl, about five years old, falling backwards on the escalator as she was going up. George ran up the escalator and caught her. She was bleeding and George administered first aid to her. He helped calm her and family. Date: 03/03/20 Employee: Sharon McDuffie Work Location: Customer Service/Information Desk Comments: Sharon is awesome to work with. She consistently strives to make the experience of her co-workers and passengers positive. She is hard working, attentive, pleasant and devoted. As an ambassador of Newark Airport and the Port Authority, she should be recognized as on of our finest employees! Date: 03/02/20 Employee: Virginia Moreno Work Location: Welcome Center Comments: As I was working with Ms. Moreno, I saw her demonstrate what it truly means to offer exceptional customer service. 6 individuals from a group of family members arrived before the rest of the group. The second half of the group was not able to reunite with the other individuals and proceeded to become nervous and anxious. Virginia assisted them in connecting to the airport WiFi and also directed them to their hotel in order to reunite with the others by using her tablet. This was a true example of an extraordinary employee. Date: 03/02/20 Employee: Telima Bowers Work Location: Taxi Comments: While in the terminal Telima pleasantly asked me if I needed any help. When I walked back in the area I had stopped to type an email and she again greeted me and asked she can assist me with anything. As I typed my email I heard and saw her time and time again actively seek people to help even if it did not look like they needed a taxi. Her bright smile and kind disposition were so welcoming and should be recognized. Date: 03/02/20 Employee: Mawa M Kamara Work Location: Dining Comments: I am always in the food court. There is truly one place I can go and KNOW there is going to be a huge smile. Mawa at the Carlos Bakery. Every single day I watch her smiling every time someone comes up to her. She almost forces everyone around her to be happy by her attitude. I think I will end up gaining weight just because she MAKES me buy something. 100 of her and I could rule the world.