Date: 4/30/21 Employee: Martha Ocren Airport: Newark Liberty International Airport Experience: Martha Ocren of Allied Universal at EWR is always courteous and respectful. She always greet you with a smile and always willing to help. I notice that she is always like that with everyone she comes in contact with. Companies definitely need more workers like her. Work Location: Allied Universal   Date: 6/17/21 Employee: Yaneth Matos Airport: LaGuardia Airport Experience: Thank you for your passion and caring for our guests. Work Location: OTG Management   Date: 6/17/21 Employee: Christopher Juarez Airport: JFK International Airport Experience: Christopher Juarez has passed three consecutive internal mystery shops for ABM. The evaluators stated for all three evaluations that he is professional, polite, and helpful. Work Location: ABM Taxi Dispatch Services   Date: 6/17/21 Employee: Ronald Ryke Airport: JFK International Airport Experience: Ronald Ryke has been consistent with passing four internal ABM mystery shops in April and May. The evaluator stated he was professional and knowledgeable when answering questions. Work Location: ABM Taxi Dispatch Services   Date: 6/17/21 Employee: Michael Doorn Airport: JFK International Airport Experience: Michael Doorn has passed 4 consecutive internal mystery shops for April and May.The evaluator communicated that he was superb based on the information provided and friendly. Work Location: ABM Taxi Dispatch Services   Date: 6/17/21 Employee: Frantz Innocent Airport: JFK International Airport Experience: Employee received positive feedback from the "Happy or Not" device located by the taxi area. Work Location: ABM Taxi Dispatch   Date: 6/17/21 Employee: Fabienne Seide Airport: JFK International Airport Experience: Employee received positive feedback from the "Happy or Not" device located by the taxi area. Work Location: ABM Taxi Dispatch   Date: 6/17/21 Employee: Yolanda Rodriguez Airport: JFK International Airport Experience: Employee received positive feedback from the "Happy or Not" device located by the taxi area. Work Location: ABM Taxi Dispatch   Date: 6/17/21 Employee: Shanella Ralph Airport: LaGuardia Airport Experience: Thank you for being a leader at Juice Press, always delivering the highest levels of customer service and making it look easy to make great smoothies! Work Location: OTG Management   Date: 6/17/21 Employee: Andrea Frugone Airport: LaGuardia Airport Experience: Thank you for caring for our guests and providing high levels of customer service in every interaction you have with our guests! Work Location: OTG Management   Date: 6/17/21 Employee: Dennis Mendoza Airport: LaGuardia Airport Experience: Thank you for your dedication and hard work. We love to see that you are always very welcoming to guests and co-workers. Keep up the great job! Work Location: OTG Management   Date: 6/17/21 Employee: Ricardo Hernandez Airport: LaGuardia Airport Experience: Thank you for all that you do. You are such a great team player and you always create an inviting environment for guests and staff. This is just a small token of gratitude. Keep up the great work! Work Location: OTG Management   Date: 6/17/21 Employee: Claudia Huayta Airport: LaGuardia Airport Experience: It is always an enjoyable experience when ordering. Thank you for your hard work and dedication. Keep up the great customer service! Work Location: OTG Management   Date: 6/17/21 Employee: Frederick James Airport: LaGuardia Airport Experience: Mr. James is a Supervisor in charge at Abm Parking Services. Very kind and approachable . He always find a solution for patrons with issues or his coworkers. Very helpful, diligent He goes above and beyond. He truly deserve a nomination for his hard work. Work Location: ABM Parking Services   Date: 06/16/21 Employee: Marcia Vazquez Airport: Newark Liberty International Airport Experience: Marcia Vazquez provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 06/16/21 Employee: Nailah Craig Airport: Newark Liberty International Airport Experience: Nailah Craig provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 06/16/21 Employee: Irma Silva Airport: Newark Liberty International Airport Experience: Irma Silva provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 06/16/21 Employee: Gerson Martinez Airport: Newark Liberty International Airport Experience: Gerson Martinez provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 06/16/21 Employee: Areti Panteleakis Airport: Newark Liberty International Airport Experience: Areti Panteleakis provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 06 Employee: Scott Assaiante Airport: Newark Liberty International Airport Experience: Scott Assaiante provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: Designa   Date: 06/15/2021 Employee: Tele Fumey Airport: Newark Liberty International Airport Experience: A guest approached Tele's manager to inform us that they were very satisfied with the level of service Tele provided. The Guest elected for a digital receipt at a self check out, but then decided he wanted a printed copy. Tele immediately saw his level of confusion & promptly printed out a receipt. Guest was extremely appreciative. Work Location: OTG Global Bazaar Market   Date: 06/15/2021 Employee: George Cazares Airport: Newark Liberty International Airport Experience: George is an extremely hard worker and although his primary position is a server, he goes above and beyond to chip in to assist anyone that needs an extra hand. George is always willing to help & does it with a smile! Work Location: Garden State Diner   Date: 06/15/2021 Employee: Miguel Guerrier Airport: Newark Liberty International Airport Experience: Miguel is part of Garden State Cafeteria's Utility Team & we're grateful to have him. He's been with the Cafeteria over 3 years and is continuously still looking for way to learn or improve his skillset. Work Location: Garden State Cafeteria   Date: 6/14/2021 Employee: Ronald Ryke Airport: JFK International Airport Experience: While doing field observations, the dispatcher was outside assisting a passenger with a taxi and another passenger with questions. Mr. Ryke was professional to both, but truly patient and kind to the passenger he was helping with trying to address her concerns because she was a Spanish-speaking customer until the driver arrived to assist. Mr. Ryke was still attentive to her while proficient when dispatching other passengers. Work Location: ABM Taxi Dispatch Services   Date: 6/14/2021 Employee: Michael McGlyn Airport: JFK International Airport Experience: Doing field observations, Dispatcher provided a pleasant greeting and closing to passengers. Even provided a nice gesture by opening the door for passengers. Work Location: ABM Taxi Dispatch Services   Date: 06/14/2021 Employee: Blanca Parraga Airport: Newark Liberty International Airport Experience: It is always a pleasure to stop and buy a sandwich in Firehouse subs because of Blanca, her warm inviting attitude always leaves me with a smile on my face. Work Location: Firehouse Subs   Date: 06/13/2021 Employee: Paul Philippe Airport: Newark Liberty International Airport Experience: Mr Philippe got redeploy to INS to help out with the crowd. He was the only Aces and two supervisors at INS. He maned the front line all by himself and kept the line moving. The two supervisors was at the back controlling the line. He did a very exceptional job by himself up front Work Location: Ermc   Date: 06/11/2021 Employee: Marcos Huamanchumo Airport: Newark Liberty International Airport Experience: I would like to commend my brother's action on 06/11/2021 for flight UA363 EWRHNL. Honolulu flight was delayed for 4 hours and of course people were not so excited and we had some upset customers. My brother took an initiative by executing a UNITED TRIVIA GAME FOR CUSTOMERS. He created some questions about United Airlines and he went as a host and pick that microphone up and made customers participate, clap and laugh which made the customers forget about the 4 hour delayed of the flight. Customers who participated and answer questions correctly won a $25 travel certificate for their participation and answering questions correctly. My brother OWNED IT and made customers laugh and participate in these games he created and customers came up and told him thanks for making the delay so much fun. UNITED IS SO LUCKY TO HAVE YOU, BROTHER, AND CUSTOMERS ON THAT HONOLULU FLIGHT WILL DEFINITELY REMEMBER YOU AND CHOOSE UNITED NEXT TIME. YOU ROCK!!!! Work Location: United Airlines   Date: 06/11/2021 Employee: Andrea Perez Airport: JFK International Airport Experience: I observed my coworker, Andrea Perez, going above and beyond assisting an elderly passenger at terminal #4 Domestic; the passenger had a connecting flight with Delta but he got lost trying to get to the gate and he ended up by the baggage claim. Andrea took the passenger upstairs to the gate and he was able to make his flight. Work Location: ERMC   Date: 6/10/21 Employee: Carol Downing Airport: LaGuardia Airport Experience: First time I met Carol; I was visiting LGA for a job interview. Seeing my nervousness, she quickly reassured me that I would do fine on the interview. Just as quickly, I felt the nervousness and anxiety go away. Carol is a phenomenal person, whose natural persona is to help people. Whether a patron is calling frantically – looking for flight information or transportation options or it is an in looking for flight information or transportation options or it is an in-person visit to the facility, Carol remains calm, cool, and collected. This skill is probably the most important skillset need to successfully perform in customer service. Carol got skills!!! Work Location: ERMC   Date: 06/10/2021 Employee: Martha Orran Airport: Newark Liberty International Airport Experience: Always a welcoming presence when I arrive, Martha is always in a cheerful mood and very helpful expediting the agents through checkpoint Charlie Work Location: Allied Universal   Date: 6/10/21 Employee: Sharon Mcduffie-Pagan Airport: Newark Liberty International Airport Experience: Sharon has been doing an amazing job in AOC. She has been very patience and extremely helpful to the passengers looking for information about their Airlines. We appreciate your hard work and dedication. Work Location: ERMC   Date: 06/10/2021 Employee: Dignamara Morel Airport: JFK International Airport Experience: Aces Dignamara Morel did an outstanding job in assisting two passengers that exited the secure area by mistake. Aces accompanied these passengers through security to their gate to be reunited with her relatives as they were all connecting on a Qatar flight and got separated when they went to use the restroom and exited out instead. Work Location: ERMC   Date: 6/10/21 Employee: Sandra Baptiste Airport: Newark Liberty International Airport Experience: While I was assisting a passenger with calling the curtesy phone at P4 , I discovered that none of the courtesy phones were working to contact the designated hotels so the hotel shuttle can pick up the passengers; and the telephone number that was listed for the designated hotel wasn’t working as well. I called 3 field to let her know that the passenger wasn’t able to contact the hotel so the shuttle can pick her up , and the phone number that was listed didn’t work. Sandra met me at P4 Lobby . When she called the phone number that was listed for the hotel she noticed the number listed wasn’t working. Sandra googled another phone number for the Wyndham hotel that the passenger was looking for ; she got in contact with the customer service representative; that enabled the passenger to get a hotel shuttle to take her to her hotel . The passenger thanked us for all our help. Sandra went above and beyond the call duty to make sure that the passenger was picked up. Work Location: ERMC   Date: 06/10/2021 Employee: Sheryce Jackson Airport: Newark Liberty International Airport Experience: A passenger went out of his way to approach me just to say that "Sheryce is awesome" The guest was shocked by her level of enthusiasm and how passionate she is in her position. Work Location: OTG Global Bazaar   Date: 06/10/2021 Employee: Gerson Arguerta Airport: Newark Liberty International Airport Experience: Wow I just ate Firehouse Subs and just wanted to let you know that you have a Rock Star named Gerson! I was blown away by how hard this employee worked to ensure every guest was attended to during the delayed flights. Gerson never stopped working until every guest was served which is truly amazing! Thank you. Work Location: Firehouse Subs   Date: 06/09/2021 Employee: Nelson Cardona Airport: JFK International Airport Experience: I have been working at T4 for the past 20 years seeing Mr. Nelson Cardona performing above and beyond. He has always been the same hard working man, nice to everyone who approaches him with any question, available and able to do, any of his duties with the same enthusiasm as his first day of work. Mr. Cardona, in my opinion, is the best of the best at his job. Work Location: ABM   Date: 06/09/2021 Employee: Rico Soriano Airport: Newark Liberty International Airport Experience: ERMC ACES Rico Soriano takes pride in doing his duties well. I can always count on him to do a thorough inspection of his post and call in everything to me that needs attention. I never have to ask him questions to get the details of information he gives as his attention to detail ensures I am given all information needed. Mr Soriano thank you, you have no idea how grateful I am for your high level of professionalism. Thank you. Work Location: ERMC   Date: 06/09/2021 Employee: Berkeley Smith Airport: Newark Liberty International Airport Experience: I would like to thank ERMC ACES Berkeley Smith for always doing a complete and thorough inspection when he get's to his work station. He is one of the few I can count on to give me all the information on what needs attention. Thank you for your level of professionalism and attention to detail. I appreciate you. Work Location: ERMC   Date: 06/09/2021 Employee: Stefani Vallone Airport: Newark Liberty International Airport Experience: ERMC ACES Stefani Vallone is always a team player. She makes sure she relays any pertinent information to the ACES relieving her. As well as assisting them when ever they may need further help. Thank you for your level of professionalism and respect towards your fellow co-workers. Work Location: ERMC   Date: 06/09/2021 Employee: Tamara Henderson Airport: Newark Liberty International Airport Experience: ERMC ACES Tamara Henderson, always a fountain of information answering the airport information lines. But more so, knowing the airport and it's surrounding areas, her experience is invaluable. I turn to her more often then anyone else in the room when I need information I may not know. She is also a great team player, always assisting her fellow co-workers without having to be asked. Thank you ACES Tamara Henderson for all that you do. Work Location: ERMC   Date: 06/07/2021 Employee: Sheldon Waterton Airport: JFK International Airport Experience: Sheldon was asked to perform an inspection of the tracks due to an alarm being sent. This was the second attempt at finding the cause the alarm by an agent. The process was completed. In hindsight, Sheldon thought he saw something. He informed the Control Center of his findings. He gave a detailed description of the item and its location. Due to his situational awareness, a greater issue was diverted. Job well done. Work Location: Alstom Group Inc.   Date: 6/6/21 Employee: Keith Morris Airport: Newark Liberty International Airport Experience: Travelling at nights for many passengers can be very discombobulating and taking two or more trains within the airport doesn't help and missing a train can be very costly, financially, emotionally and otherwise. Therefore ACES is commission to provide timely, clear, precise and accurate information to soothe the travel experience. Keith has owned this responsibility and execute consistently to ensure passengers travel experience is less anxious and more comforting that a guiding voice is with in reach. Work Location: ERMC AVIATION SERVICES   Date: 06/15/2021 Employee: Luis Lowenstein Airport: Newark Liberty International Airport Experience: Luis is a cook at the cafeteria, but his job doesn't stop there! Luis is someone who is eager to help new employees on learning the ropes. Great asset to the team. Work Location: Garden State Cafeteria   Date: 06/4/2021 Employee: Luis Adorno Airport: Newark Liberty International Airport Experience: As the new Executive Chef for the C3 global bazaar Luis has demonstrated through his work ethic that he aims to be better everyday. Work Location: OTG   Date: 06/04/2021 Employee: Ayao Melegnam Airport: Newark Liberty International Airport Experience: I want to generally commend Ayao for his overall presence and value as a supervisor. Ayao is unparalleled in his knowledge of the ACES program, it’s operations and most importantly is always a resource for all ACES & Supervisors. Ayao’s energy and optimism bring enormous benefit to the operation, particularly on the long shifts Ayao is E2. When he is on duty, the posts are covered and the job gets done, not only in his role, but how his efforts ripple through the staff. The seemingly effortless way our operation proceeds due to his work cannot be undervalued. Ayao always “Owns It” Work Location: ERMC   Date: 06/04/21 Employee: Jose Torres Airport: Newark Liberty International Airport Experience: For many passengers travelling at night can be very discombobulating and taking two or more trains within the airport doesn't help and missing a train can be very costly, financially, emotionally and otherwise. Therefore ACES is commission to provide timely, clear, precise and accurate information to soothe the travel experience. Jose owned this responsibility and executed consistenly to ensure passengers travel experience is less anxious and more comforting that a guiding voice is with in reach. Work Location: ERMC AVIATION SERVICES   Date: 6/3/2021 Employee: Sandra Primus Airport: Newark Liberty International Airport Experience: Please pass on my thanks to Miss. Sandra Primus, an ACES of ERMC Aviation LLC. Today, she was working at Terminal C Air Train Platform and she was very professional in executing her duties in assisting many customers; she did it with a smile. I observed her multitasking in reaching out to the needs of almost every customer who approached her. Quite remarkably, she offered a passenger with a stroller and a baby to assist her getting on and off the elevator but the passenger declined and thanked her for the offer. She was walking from end to end on the platform assisting passengers and airlines crewmembers. I admire the way she took the time to listen and and give her full undivided attention to customers questions in trying to meeting their travelling needs. Please keep up the great professional work you are doing because you are directly contributing towards making our customers happy and confident at EWR. Ramchandar Motiram Patron Services Coordinator, EWR. Work Location: ERMC Aviation LLC   Date: 6/1/21 Employee: Yaneth Matos Airport: LaGuardia Airport Experience: Thanks for your motivation and hard work! Work Location: OTG Management   Date: 6/1/21 Employee: Anthony Torres Airport: LaGuardia Airport Experience: Thank you for always being a positive force and willing to go the extra mile for your team! Work Location: OTG Management   Date: 6/1/21 Employee: Mohammad Tufail Airport: LaGuardia Airport Experience: Mr. Tufail is been with ABM Parking Services about a year as Audit Supervisor. He makes sure the work is done within the deadline, very respectful and he goes above and beyond towards his co-workers and his managers. He is definitly an asset for the company. Work Location: ABM Parking Services   Date: 6/1/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: R. Reyes was observed during peak Memorial Day travel with proactively engaging customers along the terminal frontage, making loud and succinct announcements for where to find ground transportation, and seeking to connect with customers who appeared confused, before they even approached her. Great job! Work Location: ERMC ACES   Date: 06/01/2021 Employee: Matthew Berry Airport: JFK International Airport Experience: We received the following passenger compliment for JFKIAT Operations employee Matthew Berry. I wish to compliment the professionalism, courtesy and helpfulness of Mathew Berry. Having lost a valuable hat on the plane, I encountered Mr. Berry and he was instrumental in enabling the hat to be retrieved. Without his help, I am confident this favorable result would not have been achieved. He is an outstanding representative of JFK Airport. Work Location: JFKIAT   Date: 06/01/2021 Employee: Hander Villalta Airport: Newark Liberty International Airport Experience: ERMC ACES Hander Villalta went above and beyond while working at the RailLink Station trying to assist several passengers. The passengers were apparently here in the US on Work Visa's and was looking to find somewhere to get the Covid vaccination. ACES Hander was attempting to find a location via his tablet, which was having difficulty due to the Wifi, he then obtained permission to try on his phone. Encountering difficulty trying to find a location that accepted walk ins, Control Desk was contacted for assistance. ACES Hander was determined to assist these passenger's and did all he could and more in doing so. Well done ACES Hander, you are an excellent example of what true customer service is supposed to be. Work Location: ERMC   Date: 6/1/21 Employee: Erica Spearing Airport: Newark Liberty International Airport Experience: I went through security and left my luggage on the conveyor belt. My gate was changed and by the time I was settled at the correct gate I realized I didn’t have my luggage with me. Completely in tears I ran into Erica Spearing. She saw me shaking and took the time to calm me down so that she could help me out. Theresa Lawson saw me walking around with Erica so she stopped to see what the issue was. With one phone call, Theresa found my bag (it was still at security) and walked me back through. I am not sure what protocol is in this situation but these ladies are more than deserving of some sort of bonus. Work Location: TSA   Date: 6/1/21 Employee: Gerson Martinez Airport: Newark Liberty International Airport Experience: Mr. Gerson was working the field in the Short-Term Parking Lot. He noticed a patron walking slowly. He continued his task and came back around to check on the patron when he noticed him slumped on his steering wheel. He immediately flagged down his manager and an ambulance were called. His owning his observation of that patron resulted in him receiving necessary medical attention. Great observation and job! Work Location: ABM Parking   Date: 6/1/21 Employee: Yolanda Shields Airport: Newark Liberty International Airport Experience: Ms. Shields on a daily basis seeks to connect with her employees. She makes sure that each and everyone is properly informed and what is expected of them. She consistently wipe down and disinfect the rails, handles and time clocks to ensure that everyone is working in a safe environment. Ms. Shields goes that extra mile to show her appreciation of her employees efforts. She is deserving of the recognition. Work Location: ABM Parking   Date: 6/1/21 Employee: Nelson Medina Airport: JFK International Airport Experience: Supervisor Nelson Medina went above and beyond assisting passengers at Terminal 5, Sunday, May 30, 2021. He was greeting and assisting passengers with giving information, finding transportation and connecting to drivers, escorting passengers to the Air Train stations and even helping with finding bags and lost items. Excellent service! Work Location: ERMC AVIATIONS   Date: 6/1/21 Employee: Chloe Shumate Airport: Newark Liberty International Airport Experience: Compliment was received by a passenger through TSA Contact Center - Submitted on Sat, 05222021 - 08:53 Submitted values are: Categories Screening Please provide a description of your comment. So my family Wife, 3 year old, 3 month old, and myself Dad are flying for vacation and encountered security TSA before getting to our gate. My wife was already upset as to how we would do it with a newborn and a toddler. When we got to the gate Chloe gave direct direction instructions and patience which allowed my family to get through security with little to no issues. I praise Chloe's patience and professionalism that made the experience seamless and rather easy. I would love to praise the whole crew that contributed to the process, but Chloe was a key part to a pleasant experience. Work Location: TSA   Date: 6/1/21 Employee: Puvitha Prashanth Airport: Newark Liberty International Airport Experience: Puvi is an absolute shark! She is new to the company and has been crushing everything. She is small and mighty and she is aware of everything going on. She’s basically a firefighter, a coach, mentor, a counselor, and an account executive all rolled into one. Keep on rocking in the house Puvi!! Work Location: OTG - C3   Date: 5/31/21 Employee: Alexandra Ramirez Airport: LaGuardia Airport Experience: Thank you for serving all the guests with a smile, and for always going above and beyond for the team/ guests. Work Location: OTG Management   Date: 05/31/2021 Employee: Kattia Maldonado Airport: JFK International Airport Experience: ACES Kattia was observed guiding an elderly passenger who was in dire need of help. ACES was attentive, professional, helpful and went above and beyond to assist passenger, she escorted pax to the airtrain and made sure pax was well on his way to his destination. Work Location: ERMC Aviation   Date: 5/29/21 Employee: Ann Evans-Spence Airport: Newark Liberty International Airport Experience: Always welcoming passengers with a smile and a lovely greeting. Follows protocol and is very knowledgeable in all areas of the airport. Goes above and beyond. Great person to work with. Work Location: ERMC Aviation   Date: 05/29/2021 Employee: Heraldo Ryman Airport: Newark Liberty International Airport Experience: Comes to post on time. Always polite and friendly to everyone around. Very helpful to passengers. Work Location: ERMC Aviation   Date: 05/29/2021 Employee: Ann Evans-Spence Airport: Newark Liberty International Airport Experience: Always welcoming passengers with a smile and a wonderful greeting. Very knowledgeable in all areas of the Airport. Willing to go above and beyond. Excellent and efficient and always a pleasure to work with. Work Location: ERMC Aviation   Date: 05/29/2021 Employee: Georgette Ross Airport: Newark Liberty International Airport Experience: Georgette Ross maintains excellent work ethics in all her post. Exceed expectations and always follow protocol. Wonderful to work with. Work Location: ERMC Aviation   Date: 05/28/2021 Employee: Awa Niang Airport: Newark Liberty International Airport Experience: I would like to congratulate her for the wonderful job she does always with a smile when greeting passengers making sure they receive the right information for their destination, keep up the good work. Work Location: ERMC Aviation   Date: 5/26/21 Employee: Indra Maywala Airport: JFK International Airport Experience: Indra did an exceptional job, with a blind passenger going to NYC. She helped him understand all the directions required, in order to have a safe and pleasant journey to Manhattan. I felt she gave him directions so cleared, that this persons did not feel he was not able to see. Her ways to explain or tell him how to get there, were just amazing. Work Location: ERMC   Date: 05/26/2021 Employee: Natasha Harrigin Airport: JFK International Airport Experience: Your agent Natasha is doing an awesome job in cleaning. I observed how well she took the time out to do her work well. Work Location: ABM   Date: 05/25/2021 Employee: Indra Maywalall Airport: JFK International Airport Experience: An elderlypassenger was very nervous and anxious because she the person meeting her wasn't there and she didn't have a phone to call them, Supervisor Indra took care of the situation; she offered a phone call to the passenger and got in touch with the person that was meeting the passenger, the person happened to be in the wrong terminal. Thanks to Indra the passenger was able to meet with her relatives. Work Location: ERMC Aviation   Date: 05/25/2021 Employee: Syed Shakil Airport: LaGuardia Airport Experience: I was in the Terminal B Parking Garage conducting an inspection when a taxi cab mistakenly drove into the garage. I didn't know how to guide her out, so I went into the ABM Parking Office to see if anyone was available to assist. As I entered the office, Syed came in my direction and asked if he could help. As I was explaining that I couldn't guide the taxi out of the garage, he told me not to worry and that he would take care of it. Syed immediately went to the taxi driver and guided her out of the garage without incident. Even with masks on, he was smiling and conducted himself very professionally. He took care of the situation without hesitation or delay. Kudos to Syed!! Work Location: ABM Parking   Date: 05/25/21 Employee: Cheryl Andrews Airport: Newark Liberty International Airport Experience: Cheryl has been stepping up like crazy. She is such a hard worker and has the best spirit of anyone I know. She always does the right thing even when no one is looking. She helps others and trains them to also be the best and dig deep to find more within themselves. Great job Cheryl keep up the amazing work!! Work Location: Saison   Date: 05/25/2021 Employee: Lydia Dilullo Airport: JFK International Airport Experience: Aces L. Dilullo displayed professionalism in summarizing a situation regarding a couple exiting a flight at terminal 5 domestic area. The male passenger was physically pushing his female companion and she was crying out that she needed to call her mom. Aces took the initiative to call PAPD at once resulting in their prompt arrival which caused other passengers around to cheer that help arrived for this woman. Thank you for you quick action, Aces Lydia Dilullo. Work Location: ERMC   Date: 05/25/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Employee always exceeds expectations and is the most knowledgeable in her function. Always with a positive attitude and professionalism. Work Location: Allied Universal   Date: 5/24/21 Employee: Ryan Hilliman Airport: Newark Liberty International Airport Experience: Ryan, Ryan . . . I must say I am very proud to nominate this guy. Ryan is an awesome Supervisor for the Aces program. Working with Ryan everyone feels appreciated in every way possible. Ryan is an approachable supervisor and he loves what he does. Ryan Seeks to Connect with his staff as well as all the passengers he encounters. Respectful employee, he shows ownership in everything he does. So Ryan continue to do the fabulous job you do because it shows.... Work Location: ERMC   Date: 5/24/21 Employee: Beatriz Filippelli Airport: Newark Liberty International Airport Experience: Aces Beatriz always seeking to connect with everybody. When Beatriz works you can see she loves what she does it shows. Beatriz continue to enjoy what you does because you puts a smile on the passengers faces and they can leave EWR saying they were treated great. Work Location: ERMC   Date: 5/24/21 Employee: Slavsky Pierre Louis Airport: Newark Liberty International Airport Experience: Slavsky is a Supervisor who is a very humble, selfless, ambitious, helpful, respectful, positive, and passionate person when dealing with his staff as well the passengers around him. Slavsky deals with very stressful situations and helps resolve it like it's nothing. I am very proud to say we as a team appreciate him. So Slavsky, continue to do that awesome job you do. .... Work Location: ERMC   Date: 5/24/21 Employee: Nicole Zamudio Airport: Newark Liberty International Airport Experience: On 4-21-21 The TSA received an email compliment from Peter O’Kane Manager, Airports-Newark Chef de service-Aeroports-Newark about TSA Lead Transportation Security Officer Nicole Zamudio. Email listed below; Good afternoon Tom, at your convenience kindly recognize Nicole Z. TSA rep working at A1 last week. She went out of her way to assist a customer with a small baby, traveling alone in finding her cell phone. The customer was extremely upset at losing the phone and Nicole was an absolute ace in tracking the phone down and assisting in getting it back to the customer. We get enough negative stuff around here, I wish we all had more employees like Nicole. Appreciate your time. Peter Peter O’Kane Manager, Airports-Newark Chef de service-Aeroports-Newark Peter.okane@aircanada.ca Office 973 961-1702 Work Location: TSA   Date: 5/24/21 Employee: Steven Koffa Airport: Newark Liberty International Airport Experience: Steven works very hard most of the time by himself answering questions and crowd control with over 600 passengers sometimes with no complaints!! Work Location: Ermc aviation   Date: 5/24/21 Employee: KAYLA REED Airport: Newark Liberty International Airport Experience: ACES KAYLA IS ALWAYS A PLEASURE WORKING WITH HER. WHEN EACH PASSENGER WALKED IN HER SMILE ALONE MADE THEM FEEL WELCOMED. SHE HAS SO MUCH ENERGY AND IS ALWAYS A TEAM PLAYER. Work Location: ERMC AVIATION   Date: 5/24/21 Employee: DENNIS WILLIAMS Airport: Newark Liberty International Airport Experience: ACES DENNIS IS A HUGE HELP IN THE CUSTOMS IMMIGRATION HALL. HELP GOES ABOVE AND BEYOND HELPING PASSENGERS WITH CUSTOM FORMS, DIRECT PASSENGERS, AND COMMUNICATING WITH THE TEAM. Work Location: ERMC AVIATION   Date: 5/24/21 Employee: DIANA GALVIS Airport: Newark Liberty International Airport Experience: ACES DIANA IS A TRUE LEADER. SHE TAKES CHARGE WHEN SHE SEES EITHER HER TEAM MEMBER IN NEED OR A PASSENGER. SHE GOES ABOVE AND BEYOND AND GETS THE JOB DONE Work Location: ERMC AVIATION   Date: 5/24/21 Employee: Biljana Radinovic Airport: LaGuardia Airport Experience: Thank you for being passionate about your work and having fun with everything that you do! Work Location: OTG Management   Date: 5/24/21 Employee: Shanella Ralph Airport: LaGuardia Airport Experience: Thank you for being a team player, and working with your fellow crewmembers to make for a great experience at Juice Press! Work Location: OTG Management   Date: 5/24/21 Employee: Sam Wong Airport: LaGuardia Airport Experience: Thanks for your everyday support and silently making OTG shine, giving excellent service and helping our business to grow! Work Location: OTG Management   Date: 5/24/21 Employee: Zenon Quinones Airport: LaGuardia Airport Experience: Thank you for helping a guest that was choking by performing the Heimlich maneuver. We commend you for your commitment to safety, integrity and caring for our guests and the bravery that you displayed in helping them!! Work Location: OTG Management   Date: 5/24/21 Employee: Larry Garlick Airport: LaGuardia Airport Experience: Thank you for always working hard trying to keep all coolers full and assisting the receivers with their deliveries. Work Location: OTG Management   Date: 5/24/21 Employee: Sultana Mahmuda Airport: LaGuardia Airport Experience: Thank you for helping not only as a cashier but as a merchandiser stocking up the floor to ensure a successful close! Work Location: OTG Management   Date: 5/24/21 Employee: Roman Wojciech Airport: LaGuardia Airport Experience: Thank you for assisting management in any thing we ask for assistance. Ensuring our coolers audits look good and splitting/restocking time fire. Work Location: OTG Management   Date: 5/24/21 Employee: Myriam Miranda Airport: LaGuardia Airport Experience: Thank you for assisting with restocking the floor, splitting/restocking time fire, staying late to assist us in ensuring a successful close. Work Location: OTG Management   Date: 5/24/21 Employee: AnnMarie Hussain Airport: LaGuardia Airport Experience: Thank you for being helpful and going the extra mile! Work Location: OTG Management   Date: 5/24/21 Employee: Shaheem Harris Airport: LaGuardia Airport Experience: Thank you for always being a team player and helping out when needed! Work Location: OTG Management   Date: 5/24/21 Employee: Ricardo Armogan Airport: LaGuardia Airport Experience: Thank you for your assistance with making sure everything gets taken care even if you have to stay late! Work Location: OTG Management   Date: 5/24/21 Employee: Margaret Maciag Airport: LaGuardia Airport Experience: Thank you for the giving WOW experiences to the guests. You been wonderful addition to our MAT team. Thank you!! Work Location: OTG Management   Date: 5/24/21 Employee: Romylet Pierre Airport: Newark Liberty International Airport Experience: Great customer service! Work Location: Wendy’s terminal C   Date: 5/24/21 Employee: Alicia Jimenez Airport: Newark Liberty International Airport Experience: Provides amazing front counter service! Work Location: Wendy’s terminal C   Date: 05/24/2021 Employee: Patria Brea Airport: Newark Liberty International Airport Experience: Patria goes out of her way to make sure every customer gets everything they need. Work Location: Wendy’s terminal C   Date: 05/24/2021 Employee: Javier Paulino Airport: Newark Liberty International Airport Experience: I want to acknowledge Javier as an example of a top ACES. Javier always helps passengers with information that is accurate and thoughtful. Additionally, Javier is always willing to be a team player and reliably and consistently accomplishes any duty he is asked to perform. Javier always rises to the occasion and demonstrates that he "Owns It" whenever he is presented with a situation. Please keep up the great work Javier! Work Location: ERMC AVIATION   Date: 05/24/2021 Employee: Margie Floyd Airport: Newark Liberty International Airport Experience: I want to acknowledge Margie as an example of a top ACES. Margie always gives her best efforts to the passengers and anyone else she encounters while on duty. She provides complete information, and is always aware of her surroundings and anticipates passenger situations before they occur. Margie is also extremely reliable and is always ready to stand in where needed. Margie always can be counted on to do what needs to be done and therefore Exceeds Expectations. I know she will continue to keep up the great work! Work Location: ERMC AVIATION   Date: 5/24/21 Employee: Alaziah Campbell Airport: Newark Liberty International Airport Experience: Alaziah is such a nice person. Always welcoming, always willing to help the team out and very much a great worker. She does an amazing job in INS with assisting passengers. We appreciate her work ethic. Work Location: ERMC   Date: 5-24-21 Employee: Alise Charles Airport: Newark Liberty International Airport Experience: Alise is an amazing Supervisor. She's always assisting other supervisors and Aces when in need. She has such great energy and very much proactive out there on the field. Alise, I appreciate your helping hand and your kindness. Thanks for always being a team player. Work Location: ERMC   Date: 5/23/2021 Employee: Cami Couyoute Airport: Newark Liberty International Airport Experience: Camy shows true leadership in the Vanguard Kitchen . He exceeds his responsibility as line cook shows true dedication and excellence when he works his shifts. Even comes to work on his days off to work and continue to put out excellent food because he has been dedicated since day one. And, loves to make beautiful dishes at Vanguard Kitchen. Work Location: Vanguard Kitchen   Date: 05/22/2021 Employee: Jaclyn Buccheri Airport: Newark Liberty International Airport Experience: Jackie is one of our managers that is the backbone of the operation! She has a great attitude to please guests, Crew members and airport employees. She makes sure that everyone has what they need, gives clear direction and expectations and helps the team achieve their goals. Work Location: OTG   Date: 5/22/21 Employee: Joselynne Lazo-Cruz Airport: Newark Liberty International Airport Experience: An 86 year old passenger had difficulty with a rental car reservation and had been back and forth on the AirTrain a couple of times. I encountered the passenger at P3 after he was directed there by Joselynne and was able to assist him. While I was assisting him, he told me he wished to make me aware of Joselynne noticing him on his trips through A-ATP, and approaching him to offer assistance and guidance. He said he felt assured by the treatment she gave to him and was grateful that she was there to take an interest in his predicament. I want to compliment Joselynne for her awareness of the passengers and the kind way in which she helped this passenger in particular. Work Location: ERMC AVIATION   Date: 05/21/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: Aces V. Moreno assisted a non english speaking passenger to retrieved her luggage after she got confused and left it on the carousel and came out of customs area. Aces located an airline representative to clear the luggage and bring it out to the passenger as she cannot return to the secure immigration area. Work Location: Unifi Services   Date: 05/21/21 Employee: joseph borriello Airport: JFK International Airport Experience: Good afternoon Mr. Joe works for WFS for more than 20 years and always comes to work with a smile and excellent customer service. He works for building 9 handling all medical supplies from masks, PPE and more, making sure that all our NYC hospitals get their shipments on time during Covid 19. We appreciate Mr. Joe for being a true New Yorker and helping our community. Thank you, Gamal Hussein World Wide Flight JFK operation Manager Work Location: worldwide flight service   Date: 5/21/21 Employee: Adrian Vargas Airport: LaGuardia Airport Experience: Mr. Vargas customer service skills are exceptional, always pleasant, approachable and the food served is awesome! Work Location: Villa Enterprises   Date: 5/21/21 Employee: Nancie Dortilis Airport: Newark Liberty International Airport Experience: Nancie is always very welcoming with all the guests and greets them by name and by drink. Work Location: Starbucks   Date: 05/21/2021 Employee: Alina Porombica Airport: Newark Liberty International Airport Experience: Often our support teams are overlooked but Alina is one of our warehouse managers that has a passion to help and makes sure the team at the store level is ready to help our guest and provide the best experience. Alina owns this process by making sure she maintains products available, communicates any changes and gets anything done, even on the most challenging days! Work Location: OTG   Date: 05/21/2021 Employee: Shequelle Williams Airport: Newark Liberty International Airport Experience: Shequelle was the only ACES staff on duty in the Terminal B FIS on Friday evening when we had the first Turkish Air flight into Newark. Because it was the first flight there were a lot of passengers and some things that did not go perfectly. When Customers first entered the FIS hall, none of them had been given Customs Declaration Forms to fill out and CBP required the forms to process the passengers. I helped Shequelle distribute the forms and she started to organize the passengers into the queue line. One of the passengers was an elderly woman traveling by herself who did not speak English or Turkish, and none of the flight crew or other passengers spoke her language (She had a Tunisian passport). The woman was visibly upset and she became vocal and began to upset the other passengers and crew who were unable to help her. Shequelle went over and very caringly coaxed the passenger over to a seating area and was able to communicate to her without speaking the la Work Location: ERMC   Date: 05/20/2021 Employee: Royston Hill Airport: Newark Liberty International Airport Experience: MR, Hill is a Supervisor with impecable qualities. He would go above and beyond for anyone who need assistance. I am so proud to call him my mentor. Work Location: ERMC   Date: 05/20/2021 Employee: Oneka Lupe Airport: Newark Liberty International Airport Experience: She is caring and loving person who would go above and beyond to assist anyone and give advice to those who need it. I am proud of her. Work Location: ERMC   Date: 05/20/2021 Employee: Janie Westfield- Mcgivney Airport: JFK International Airport Experience: Aces Janie went above and beyond in assisting a passenger travelling to Turkey. Passenger needs an airline representative to assist him as he was supposed to be on the flight three days ago, fortunately aces Janie manage to locate an employee even as they didn't get a flight at this time. Work Location: ERMC AVIATION   Date: 05/20/2021 Employee: Mary Hamilton Airport: Newark Liberty International Airport Experience: Mary as Supervisor at the Airport Operations Center had need to communicate through a prolonged Airtrain Service break. From 12 noon through 220pm she advised, coached and corrected information transmitted to the ACES staff during the more difficult 'partial' bus operation that included two mode changes to the Airtrain, and a couple of buses going to various locations. She kept the staff informed with clear instruction and retransmitted all relevant information when the Airtrain Platform ACES had their shift change after 130pm. She even advised ACES when a train had been stuck with passengers for an extended period that the passengers may be arriving a little irritated. She made it much easier for the ACES to provide quality service in the field working from her central location. Work Location: ERMC   Date: 5/20/21 Employee: Jason Wolfowitz Airport: Newark Liberty International Airport Experience: Jason help a passenger who’s carry on broke will going thru TSA. The client walked into our store and Jason made it very easy for the client to transfer her belonging into a new Tumi bag. The carry on that broke on her was also a tumi bag and Jason made sure we would send the broken bag to our repair center since the bag was still under warranty. Our clients was so pleased by Jason exceptional service and I felt the need to share this story. Work Location: Tumi Stores   Date: 5/20/21 Employee: Gabe Amato Airport: Newark Liberty International Airport Experience: It’s an incredible work experience to work under a leader whose skills and talents are notable. I get to learn something new from him every day. it has been a great honor to see how a great leader lead. Gabe lives the values in all his interactions ranging from peer to peer, manager to employee, manager to guest. His dedication to not only our company, to our management team, and to our unit as a whole should not go overlooked. Gabe is changing the tone for the better, and his effective leadership should be acknowledged. on behalf of C1, thank you for all that you do! :) Work Location: OTG   Date: 05/20/2021 Employee: Rose Klein Airport: Newark Liberty International Airport Experience: Rose is such a welcoming person. She has a special way to bring guests to the store, welcome them, and show a great smile, even under the mask! You can find her by the Just Walk Out store by Gate 74. She treats guests and coworkers in the best manner and is always willing to go above and beyond. She is a rockstar! Work Location: OTG   Date: 05/20/2021 Employee: Monica McKenzie Airport: JFK International Airport Experience: Delta passenger Dr. Suzanne Wood left her phone in the restroom and had already left the terminal. She then re- entered the terminal and approached JFKIAT employee Monica McKenzie for assistance. Monica immediately made several phone calls to try and determine which restroom the phone was left in. Monica then went all the way to the restroom and brought the phone back to her. Dr. Wood couldn’t believe how nice and helpful Monica was and this experience exceeded her expectations. Work Location: JFKIAT   Date: 5/19/20 Employee: Darrell Thomas Airport: Newark Liberty International Airport Experience: Darrell Thomas was in an area that wasn't passenger facing but I observed an employee approach him and ask for directions. Darrell's tone, words and body language all indicated that we was very happy to help her and he provided accurate directions. Darrell represented EWR well, he was warm and knowledgeable. Work Location: Delta Global Services   Date: 05/19/2021 Employee: Glenda Bruton Airport: LaGuardia Airport Experience: I am submitting on behalf of LaGuardia Airport Operations Group Supervisor Carlos Soto regarding to an email sent to our management team about Taxi Supervisor Glenda Bruton. Taxi drivers needed to be informed of the process to follow to avoid high wait time for passengers pick up. He appreciated Ms. Bruton for dispatching cabs and getting them back in the routine. Because of her initiative of dispatching cabs during low flight activities, it helped the operation flow smoother. Work Location: ABM Taxi Dispatch Services   Date: 5/19/21 Employee: Tammylee Roman Airport: Newark Liberty International Airport Experience: On 5/19/2021, I was advised of a missing laptop that belonged to West Point Military Cadet Eli Maxwell. *Cadet Maxwell advised that he was going through Newark Liberty International Airport TSA Security Screening at Gate A35 to board American Airlines Flight 2389 bound for Charlotte, NC. While in-flight, Maxwell realized he left his ‘West Point issued’ laptop behind at the TSA screening checkpoint. *Cadet Maxwell’s father is Federal Express Corp. Sr. Vice President for Legal & Security. I was called and asked if I can assist in locating the missing laptop. *I contacted TSA Inspector Tammylee Roman and advised her of the situation with regards to the missing laptop. *TSI Roman was kind enough to assist in locating the missing laptop and providing the instructions on how to retrieve it and get it back to its rightful owner. *I want to thank Tammylee Roman for her immediate assistance and professionalism in locating the missing laptop. Her assistance was grea Work Location: TSA- Inspector   Date: 5/18/21 Employee: Ahmed Hussein Airport: Newark Liberty International Airport Experience: Mr. Hussein is a supervisor for the Academy Bus Company working for The Port Authority for the fleet operating the Long Term Parking Lot. As such, when he is on duty, he goes out of his way to keep myself and my other Port Authority co workers in Landside Operations informed of exactly what is happening in the field as the day goes on. This includes bus and charger repair issues, traffic conditions and roadway conditions not just along the P6 route, but all around the airport. He monitors and moves buses that are currently being charged and moves them off so room can be made for the next buses. He is very knowledgeable about buses and uses that to help do small repairs on buses here before having to send them to the repair shop, saving time. He is a credit to his Company and a credit to Us. Work Location: Academy Bus   Date: 5/18/21 Employee: Maria M. Mendez Airport: Newark Liberty International Airport Experience: Renewal of ID's can sometimes be an effort, but so far, I have fortunately had Maria for the past 2 years (ironically) handle my process. Highest professional standards, efficient, warm and caring individual. Always giving undivided attention! I have never had to ask a question twice....because she will listen intently. and then, will give thorough instructions or directions for assistance. It was a pleasure and comfort to have her assist me and truly hope that I will be able to see her again, during the next process. A positive "plus" experience!!! Work Location: Allied Universal Security Services   Date: 5/18/2021 Employee: Saffi Rehman Airport: LaGuardia Airport Experience: Saffi Rehman, Assistant Manager for ERMC proactively helped customers during a potential security incident at Terminal B. A security incident forced LGA to temporarily close the Arrivals roadway. Knowing that passengers would need to be redirected to the departures level to exit the airport, Saffi did not hesitate to assist customers. He raced over to Terminal B from his office at Hangar 7 and directed customers to the Terminal B Departures level. This action assisted customers in order to safely secure transit options such as a taxi or bus. The taxis and busses had been temporarily re-directed to the departures level. It also helped customers to get out of potential harm’s way. Saffi's professionalism, courage and leadership skills are exemplary. We are lucky to have Saffi as a critical stakeholder in the greater LGA family. Ian R. Van Praagh Work Location: ERMC   Date: 5/18/21 Employee: Alexander Castillo Airport: Newark Liberty International Airport Experience: Alex always takes the time to greet all the customers in a welcoming manner and makes sure that everyone stays customer focused throughout his shift. He is always a role model in the store and displays all of Starbucks green apron standards - Be Genuine, Be Welcoming, Be Knowledgeable, Be Involved and Be Considerate. Work Location: HMSHost   Date: 5/18/21 Employee: Nayleen Vasquez Airport: Newark Liberty International Airport Experience: Nayleen runs her shift smoothly and consistently all the time. She is a great role model for the rest of the baristas and owns her shift. Work Location: Hms Host   Date: 5/18/21 Employee: Emmanuel Clervus Airport: Newark Liberty International Airport Experience: I was walking from terminal b to terminal c and a young lady was crying saying she miss her ride and they were not going to come back. Emmanuel stop myself to ask what can we do. We try calling back her family and they mention they had an emergency so she would have to wait until later down in the night after a few hours. Emmanuel felt so sorry that he ask can he help put her in a taxi being she didn't had the money. The passenger was crying and was surprised that a stranger was willing to help. His compassion was so genuine that melted by his suggestion and I would love to nominate him for his Above and Beyond service that when this young lady go home she could now say that her airport experience that was crazy became awesome... Work Location: ABM Taxi   Date: 5/18/21 Employee: Derek Thomas Airport: Newark Liberty International Airport Experience: Aces Derek was working at Terminal B arrivals door 6 helping passengers to get on the bus to terminal C. In the midst of him working that post, a lot of other passengers needing help and continued to approach him for assistance, which he continued to give and multitask - exceeding expectations in his work like he always does. Keep up the great job. Work Location: ERMC   Date: 5/18/21 Employee: Mensah Gunn Airport: Newark Liberty International Airport Experience: A family was looking for they family member that they could not get in contact with after the party landed. They family member continue to call the control desk numerous times for help. Control desk try everything possible until the last result she ask Mensah can he just go thru terminal B and A and look to see if any guy from Ethiopian look stranded Mensah never give up. He proceed to terminal A where he found the passenger. He let control Desk aware and he let the member use his phone to get in contact with someone so they can come and get him. Great Job Mensah... Work Location: ERMC   Date: 05/18/2021 Employee: Yvette Malave Airport: JFK International Airport Experience: While out in the field making my rounds I as I approach the terminals I often see Ms. Malave pleasantly greeting passengers, answering questions and engaging customers by apologizing and making light conversation when passengers are waiting for taxis to arrive to the terminal. Work Location: ABM Taxi Dispatch Services   Date: 05/18/2021 Employee: Virgilio Dominicci Airport: Newark Liberty International Airport Experience: I have observed Mr. Dominicci in the main vertical circulation area in terminal B at EWR assisting passengers who need wayfinding or have questions. I saw him there a few days in a row so I went up to him to ask him if he was assigned at this location by his company, and he stated that he was not. He said he saw that a lot of passengers seemed to be lost in this area and was taking some of his break time to help. He was always very approachable and took the time to direct passengers to their location and offer assistance to their questions. He clearly goes above and beyond to take his personal time to help our customers and assure they have a very positive experience. Mr. Dominicci exemplifies a positive attitude and a willingness to make every customer feel welcome. We are grateful for his actions and assistance and I highly recommend him for a WE SOAR award. Work Location: United Airlines   Date: 05/17/2021 Employee: Waleska Perez Airport: Newark Liberty International Airport Experience: While monitoring the taxi area at the terminals on May 17th. I witnessed Waleska Perez assist a passenger . Waleska observed the passenger breathing heavily after walking from the terminal to taxi area. The passenger had her mask down. Waleska compassionately told her to take her time and kindly offered her a new mask. Passenger was very thankful for the mask because she was having a hard time breathing through her mask. Work Location: ABM Taxi Dispatch Services   Date: 05/17/2021 Employee: Remise Joseph Airport: Newark Liberty International Airport Experience: Remise shows true passion in her cooking. For the last three weeks of having the pleasure to work with her she goes above and beyond to showcase true culinary skills for the clients of United Airlines and OTG! And keeps a bright smile on her face as she works very hard. Work Location: Vanguard Kitchen   Date: 05/15/2021 Employee: Tanisha Weir Airport: JFK International Airport Experience: AirTrain agent was assisting passengers during a partial shutdown of AirTrain system. The AirTrain was not running from Lefferts Blvd to Howard Beach train station. A bus bridge was in place. Tanisha was very approachable and assisted the passenger with her travel plans. She practiced the "We Soar" philosophy. The passenger was very pleased that she also remember her as she travelled back the following day. Per the passenger, she was "very helpful, friendly, courteous, and made her feel like she could figure out the subway." Work Location: Alstom, Inc.   Date: 05/14/2021 Employee: ENRIQUE HINOJOSA Airport: LaGuardia Airport Experience: Mr. Hinojosa works janitorial services for ISS/Delta Service provider at Terminal C, he always keep the restrooms neat and organized for our customers and employees, very respectful and friendly, he deserved to be recognized for his exceptional work.. well done Enrique, thanks for keeping our customers and employees safe while keeping our restrooms clean.. it's appreciated. Work Location: ISS   Date: 5-14-21 Employee: Jussine Woodward Airport: Newark Liberty International Airport Experience: Aces Jussine has always showed compassion with her coworkers and passengers who she come across. Jussine is always willing to exceed expectation when helping other. Jussine continues to do a great job... Work Location: ERMC   Date: 05/13/2021 Employee: Alina Januszek Airport: JFK International Airport Experience: Aces Alina Januszek assisted a couple that came to the airport seeking a lost passport of the wife who travelled from Russia to Jfk. Aces assist in contacting the airline and directing the couple to customs office for inquiry. Work Location: Unifi Services   Date: 05/13/2021 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: ACEs went above and beyond in assisting a passenger that came off Emirates flight. The passenger left his hand luggage that contain his wallet by the carousel area. ACEs empathize and proceed to help him to recover his luggage in a swift and efficient manner. Thank you aces T. Rivera for a job well done! Work Location: ERMC AVIATION   Date: 05/13/2021 Employee: Keisha Parks Airport: Newark Liberty International Airport Experience: On the evening of 5/13/2021 the ace on one of the airtrain platforms called for a personal because he felt sick Keisha immediately grabbed some candy and took it to the Ace and held the platform until the ace got the candy and felt better I thought that was quick thinking and a great job you ROCK Keisha Work Location: ERMC   Date: 05/13/2021 Employee: Michael Swigert Airport: New York Stewart International Airport Experience: Mike Swigert is very approachable and always willing to assist in anyway possible. TSA inquired about a tour of the new FIS building and within an hour, he granted the tour. His explanation of the facility was very informative and impressive. Mike is always willing to assist directly or get assistance from his network at SWF. Mike has assisted passengers and airline stakeholders in the past with direction and his approach is very commendable. Work Location: Future Stewart Partners   Date: 05/13/2021 Employee: Slavsky Pierre Louis Airport: Newark Liberty International Airport Experience: Slavsky is a top-notch ACES supervisor who really ‘owns it’. Recently when queues at the B1 checkpoint have been extensive, and Slavsky Louis Pierre has been a tremendous resource in assisting the passengers there. He not only excels in supervising the ACES on scene (who’re assisting passengers with questions as well as guiding them into the queue), but he has been proactive and self-directed in keeping the line of customers orderly (thus allowing a thru lane for other passengers and keeping the scene safe and passable), as well as making announcements about expected wait times, and is fully knowledgeable about the flight schedule. You know when Slavsky’s on the job, everything will be great. It’s such a relief to work with wonderful people like this who ‘own it’! Work Location: ERMC   Date: 5/12/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Excellent!!! Work Location: Allied Universal   Date: 5/12/21 Employee: JAMES SMITH Airport: Newark Liberty International Airport Experience: James Smith is an outstanding server who always goes above and beyond for his guests and for his team. He is an extremely hard worker and pushes through all obstacles that occur during his shift. He always asks how he can help and goes out of his way to make sure his guests have everything they need- whether it's food, drink, or showing them where the restroom and their gates are he is always there to assist. And he does all of this with a smile on his face. It is a pleasure watching his interactions with guests and seeing how happy they are with him. There is no one more deserving of this reward than him. He exceeds expectations every time. As his manager, I feel he should receive recognition for all the hardwork and effort he puts in day in and day out. He is a model employee! Work Location: OTG   Date: 5/12/21 Employee: Mark Wright Airport: Newark Liberty International Airport Experience: Mark has been consistent in the management of ACES in the field. He coaches and leads by example. Mark has recently embraced on the job training with The E 2 on duty and has shown excellent assimilation of the E2 position. He is good with people and has shown an ability to obtain coverage for open posts. He also does not hesitate to fill in when we need coverage for the various supervisor positions that may need to be covered. Work Location: ERMC   Date: 05/12/21 Employee: Oneka Lupe Airport: Newark Liberty International Airport Experience: It's with great pride and honor, that I take this opportunity to recognized Oneka, for the sterling job she has been doing. Her genuine care for fellow employees, the desire to mentor others to achieve their full potetial and her exceptional leadership qualities are a few of the attributes she has that makes her an asset to ERMC. Work Location: ERMC AVIATION SERVICES   Date: 05/11/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: At T5, ACES Virginia Moreno went above and beyond for pax who had a connecting flight with American Airlines. Pax was concerned about his luggage and how to get to T8, but ACES Virginia identified on the ticket the luggage was on way to the connecting flight, ACES then proceeded to provide airtrain directions to T8. Pax expressed how happy he was and how great it feels to have a peace of mind. Work Location: ERMC Aviation   Date: 05/11/2021 Employee: Ysvania Ciriaco Airport: JFK International Airport Experience: ACES Ysvania Ciriaco welcome pax to NY and provided travel information to nyc. It was the pax first time in the country and also wanted to know about NYC attractions, ACES helped pax connect to the wifi and helped research and confirm NYC attractions hours of operations. ACES was professional and pleasant. Work Location: ERMC Aviation   Date: 05/11/2021 Employee: MARTHA OCRAN Airport: Newark Liberty International Airport Experience: MS. Martha is a great person and always has a smile on her face and always greeting people. Work Location: ALLIED UNIVERSAL   Date: 05/11/2021 Employee: Edzer Simplice Airport: LaGuardia Airport Experience: From AALGA: My name is George Andreopoulos and I am a aircraft maintenance crew chief at American Airlines. I had the pleasure of working with Edzer Simplice for the last ten years. We forged a great relationship working with each other. When ever there was a problem with any Gate Gourmet issue Edzer was the first one to notify us so that we can address the issue promptly. Work Location: Gate Gourmet   Date: 05/09/2021 Employee: Diomis Romero Airport: JFK International Airport Experience: ACES Diomis Romero assisted passenger with travel information to Manhattan, ACES asked questions, was pleasant, friendly, detailed and professional, it made the pax feel welcome and happy. Work Location: ERMC Aviation   Date: 05/09/2021 Employee: Husain Kazmi Airport: JFK International Airport Experience: Husain Kazmi exceeded pax expectations by providing and guiding pax to airline counter. Pax was lost and frustrated, he was coming for a connecting flight from Newark, but ACES Kazmi was attentive, professional and owned the situation which gave the pax a piece of mind as he finally was to reach his destination. Work Location: ERMC Aviation   Date: 05/09/2021 Employee: Kattia Maldonado Airport: JFK International Airport Experience: went above and beyond for a pax who seemed confused. ACES Katrtia, by approaching and welcoming pax to NY made the pax happy and appreciated. Pax needed help traveling to Manhattan for the first time by public transportation. Kattia was assertive, concise, pleasant, friendly and professional. Work Location: ERMC Aviation   Date: 05/08/2021 Employee: Maria M. Mendez Airport: Newark Liberty International Airport Experience: Never an easy process to go through renewal of ID, however, I was fortunate to encounter Maria (two consecutive years, ironically). Highest Professional standards, a warm & welcoming employee! You never have to ask a question twice, because she will listen intently, and then, upon her response, she will give you a complete and thorough direction or assistance that you seek. She makes feel comfortable and the process seem effortless & seamless. I look forward to next year, in hopes of seeing her again. A positive "plus" experience!!! Work Location: Allied Universal Security Services   Date: 05/07/2021 Employee: Efrain Carrero Airport: LaGuardia Airport Experience: I am sharing the great job of ACES Carrero today 05/07/2021 at Terminal C. At 1520 I parked my vehicle at TC to give Carrero lunch break. While I was parking, I heard on the radio from Carrero to call PAPD. I saw him at curb side and I approached to him immediately. ACES Carrero told me, one homeless person had a bag in his hand which looks suspicious. ACES Carrero asked the homeless person “Hey this bag belongs to you” he did not reply and drop the bag quickly at curb side and ran away. I called PAPD. Office arrives in less the 5 minutes. When officer checked the tag on the bag, that bag had a tag of US Dept of Homeland Security. ACES Carrero did exactly the same what PAPD always said “If you see something, say something “ Thank you for your attentiveness Carrero. Great Job 100% ! Work Location: ERMC Aviation LGA   Date: 5/6/2021 Employee: Oscar Ortiz Airport: Newark Liberty International Airport Experience: Oscar Ortiz is the operations manager for the airport busing contract at EWR. On a daily basis, Oscar goes above and beyond to ensure we provide excellent service to our passengers. I have contacted him on weekends, off hours and days when he is on vacation and he always responds immediately. It is obvious that Oscar cares about the airport and the people we serve. He works hard every single day and deserves recognition for his dedication. I am so thankful he is part of our team. Work Location: Academy Bus   Date: 05/06/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha personally greets every person entering Post C security. Always smiling and professional. A real asset to Allied. I see many employees waiting to enter actually can't wait to interact with her and her warm greeting and friendly personality. Work Location: Allied Universal   Date: 05/06/2021 Employee: Stafford Woods Airport: Newark Liberty International Airport Experience: Stafford is consistent with his passenger interactions he greets every passenger in a pleasant tone and is very helpful. He is a perfect example of how to deliver customer service on the platforms. Work Location: Ermc   Date: 05/06/2021 Employee: Nilda Mercado Airport: Newark Liberty International Airport Experience: Nilda was seen assisting passengers at the ticket New Jersey transit ticket vending machine in Terminal A and was very detailed in her information given. Passenger was assured of the information given. Work Location: Ermc   Date: 05/06/2021 Employee: Michelle Roberts Airport: Newark Liberty International Airport Experience: Michelle is a great supervisor, always smiling and attentive with everyone. Michelle is always motivating the ACES to do better and be attentive all time. Work Location: ERMC Aviation LLC   Date: 05/05/21 Employee: Etham South Airport: JFK International Airport Experience: Etham is a supervisor for the securities at terminal#4, every time I work at terminal 4 I observe Etham going above and beyond, she not only does her job she also help passengers with any information they need, Etham walk the whole day back and forth checking the monitors to assist the passengers with flight info. Work Location: Allied universal   Date: 05/05/21 Employee: Javier Paulino Airport: Newark Liberty International Airport Experience: While working in EWR's AOC, a call came in from a parent of an eight month old baby who was about to board a flight to Seattle. The mother was in a post-security restroom with the child and realized that she ran out of diapers. She reached out to the baby's father in Seattle in a panic, and he then called the EWR AOC for assistance. Without hesitation, Javier quickly reassured the father that he could help and reached out to ERMC supervisor Keesha Parks to explain the passenger's dilemma. Keesha swiftly obtained diapers and had them delivered to the passenger in time for her to change the baby and board her flight. I believe it is this type of excellent customer service in helping our passengers with unexpected challenges that makes EWR's ACES and supervisors shine. Work Location: ERMC   Date: 05/05/21 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: At approximately 1406pm, a female passenger fell on escalator c6, going up to the platform. Larry who was standing at the top of the escalator immediately took ownership of the situation, turned off the escalator, reached out to AOC to informed of the incident, he also empathized with the passenger and assured her that medical assistance is available if needed. The passenger extended her appreciation for the courtesy provided and stated that she just wanted to continue on her way. Larry in a very comforting tone wish her well and thank her for choosing EWR. Work Location: ERMC AVIATION SERVICES   Date: 05/05/21 Employee: David Balchunas Airport: Newark Liberty International Airport Experience: It's a pleasure for me, to take this opportunity to recognized David as a true team player and a valuable team member. Work Location: ERMC AVIATION SERVICES   Date: 5/5/21 Employee: Keesha Parks Airport: Newark Liberty International Airport Experience: While working in EWR's AOC, a call came in from a parent of an eight month old baby who was about to board a flight to Seattle. The mother was in a post-security restroom with the child and realized that she ran out of diapers. She reached out to the baby's father in Seattle in a panic, and he then called the EWR AOC for assistance. Without hesitation, Javier quickly reassured the father that he could help and reached out to ERMC supervisor Keesha Parks to explain the passenger's dilemma. Keesha swiftly obtained diapers and had them delivered to the passenger in time for her to change the baby and board her flight. I believe it is this type of excellent customer service in helping our passengers with unexpected challenges that makes EWR's ACES and supervisors shine. Work Location: ERMC   Date: 05/05/2021 Employee: Sara Castillo Airport: Newark Liberty International Airport Experience: Sara went above and beyond in assisting a family, who were stranded in the airport since the previous Monday, in ensuring they receive their correct flight credentials, proper COVID-19 test, and to the correct satellite for departure. Sara assisted the family, who were primarily Spanish-speaking individuals, by effectively communicating to her and to the airline staff she was assisting in making sure all of her documentation and COVID-19 test results were printed and with the family's person in a swift manner. Without Sara's dedication to providing outstanding customer service in that given time, the family would not have gotten to their flight and to their final destination. Work Location: JCM Business Solutions LLC   Date: 05/04/2021 Employee: Ysvania Ciriaco Airport: JFK International Airport Experience: I want to nominate Ysvania Ciriaco so she can be recognized for the excellent customer service she provides to every and each customer/passenger she get in touch with. Through all these years that Ysvania had worked as a customer service representative she always have the same approachable attitude towards the passengers even throughout this difficult time that we are facing with the pandemic. Thank you Ysvania Ciriaco. Work Location: ERMC Aviation   Date: 5/4/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: During this tough times, Martha has constantly maintained a positive attitude. I see her say good morning to everyone even when she is extremely busy. I look forward to walking through baggage claim number 9 every morning. She tries to greet everyone by name and there has been numerous times when I have heard her even ask employees about their family. She provides exceptional customer service. Work Location: Allied   Date: 05/03/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: I have been coming thru the Post C security door for many years and whenever Martha is there she always greets me and others with a warm smile (pre masks of course) she even calls me by my first name. some days if things aren't going great its so nice to see her there with her bright smiling eyes (mask on smile) it actually changes my mood. And on the professional changes my mood. And on the professional side she takes that job very seriously and very through. What a great person for the job!! Keep smiling Martha!!! Work Location: Allied Universal   Date: 05/03/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: There is no one who embodies a welcoming presence more than Martha. Every time she makes coming to work a real pleasure. She is excellent. Work Location: Allied Universal   Date: 05/02/2021 Employee: Nelson Medina Airport: JFK International Airport Experience: While I was busy with a pax, Mr. Medina did a wonderful job helping an elderly pax, coming from terminal 4. She was lost and didbt know where to go. Mr. Nelson Medina, went above and beyond by going upstairs with him, so he could make his connection on time. Work Location: ERMC   Date: 5/1/21 Employee: Virginia Moreno Airport: JFK International Airport Experience: I went to pick up a family member and Ms. Moreno helped me, every way she could possible, to find out about the pax, I went to pick up., and why she was taking more time than usual. Mr. Virginia Moreno, went above and beyond and it was highly appreciated, by me and my family. Thank you for a wonderful job at jfk. Work Location: ERMC   Date: 5/1/21 Employee: Joean Zolue Airport: Newark Liberty International Airport Experience: Joean was such a blessing to me and I truly appreciated it. I was in the food court removing our old placemats that were on the table to be prepared to be replaced with new ones. Joean seen me struggling to remove them and jumped right in. She just went to a table and started removing stickers!( She made it look easy! lol) After we completed like half of them I thank her and told her I would finish tomorrow. She stated she will continue to do as much as she can and again I thanked her. To my surprised when I came in the next day all of the tables were FINISHED! She completed every last one! I honestly was not expected that at all!!! She was such a huge help to me because all I had to do was come and start placing the new placemats! I really appreciate her going above and beyond because she could of left me struggling by myself! Joean, you ROCK!!! Work Location: JCM   Date: 5/1/21 Employee: Ishmael Bougouneau Airport: Newark Liberty International Airport Experience: Ishmael is a great example of being approachable and actively assisting a passenger. After our WE SOAR training classes we conduct a Terminal Tour to see the Terminal from the passengers eyes. During the tour Ishmael witness a customer that looked confused and needed help and she used what she just learn from training to assist the passenger. I have to tell you as the trainer, it brought joy to my eyes to see her use a skill she just learn and did it with such ease and joy. Ishmael you rock!!! Work Location: Xpress check   Date: 05/01/2021 Employee: Martha Ocren Airport: Newark Liberty International Airport Experience: I have to say that Martha Ocren is one of the most nicest personalities that you can encounter on a given day. Although she is thorough on completing her job task, she has a personality that can brightened a moment. She always has a winning smile and perseverance that can lighten anyone’s day. To be a good leader you must have the people skills that Martha undoubtedly displays on an everyday basis. We should only be lucky to find an employee like Martha. Keep smiling Martha and the world will smile back. Have a great day! Work Location: Allied Universal   Date: 04/30/2021 Employee: Patricia Bagou Airport: Newark Liberty International Airport Experience: An older gentleman who was shopping in the global bazaar came up to me to tell me Patricia Bagou’s customer service was excellent and that she really made his experience enjoyable while shopping with us! Work Location: OTG Global Bazaar   Date: 04/30/2021 Employee: Derek Adamik Airport: Newark Liberty International Airport Experience: Derek Adamik is a SIC for ABM Parking who daily exceeds expectations. He is that person who is always willing to lend a helping hand wherever needed. You can count on him to perform above and beyond. Derek makes a huge difference in our operations and I thank him and appreciate his willingness to go that extra mile. I feel that he is more than deserving of receiving this acknowledgement. Work Location: ABM Parking   Date: 04/30/21 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: Today there were high winds affecting AirTrain operations. Larry handled the increased passenger load on the platform with a true sense of professionalism. He ensures that passengers are clearly informed and always completes his interactions with "Thank you for choosing Newark Airport" Larry is an asset to our operations. Work Location: ERMC   Date: 4/29/21 Employee: Edwin Palacios Airport: Newark Liberty International Airport Experience: Edwin is a model for excellence in customer service. He is patient and empathetic, making everyone who comes into the store feel welcome whether they are passengers or employees. Edwin has a positive attitude that is contagious to those around him. Work Location: TUMI   Date: 4/29/21 Employee: Don Dave Baron Airport: Newark Liberty International Airport Experience: Walking up to Alpha platform i can hear Don entertaining his passengers waiting for the train with all smiles and awesome information trying to get to New York City. He is always doing a great job. Keep it up Owning what you do and connecting to passengers. Work Location: ERMC   Date: 04/29/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is always welcoming and friendly. She is a pleasure to interact with and makes the sometimes stressful act of going through security when you get to work, a much more enjoyable experience. She truly connects with the people that go through Post Charlie because of her positive demeanor and sincere smile. She is a true professional and is an exemplary employee that Allied Universal is lucky to have representing them. Work Location: Allied Universal   Date: 04/29/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: ACES Virginia Moreno was posted at terminal 4 and delivered above and beyond service. There was a lost passengers who didn't speak English and was in a hurry to catch her flight at terminal 1 with Turkish airlines. ACES Virginia Moreno took over the situation and escort the passenger all the way to terminal 1.She even met Turkish airlines employee and explain the situation. Passenger made flight on time with the assistance of Virginia Moreno. Work Location: Ermc aviation   Date: 04/28/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: post charlie T1 badge #6300529889 very nice and respectfull Work Location: Allied Universal   Date: 04/28/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is always positive, greets you with a smile, and pleasure to deal with. She goes above and beyond her job duties. Work Location: Allied Universal   Date: 04/28/2021 Employee: Marta Ocran Airport: Newark Liberty International Airport Experience: Marta works at the C2 security post, always with a smile and very professional. Thank you for being so efficient Work Location: AlliedUniversal   Date: 4/28/21 Employee: Jean Marco Serrano Airport: Newark Liberty International Airport Experience: Jean Marco is a hard worker and is consistently exceeding my expectations. He goes above and beyond for me at Saison and always helps put all my food away and ensures accuracy. Work Location: OTG   Date: 04/28/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: wonderful person, very professional. Work Location: Allied Universal   Date: 04/28/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is always a pleasure to see each day! She always has a smile on her face, takes the time to engage with each person she comes in contact with, and makes us feel safer each day. I am grateful to say I work alongside Martha from an external capacity. She truly makes my day! Work Location: Allied Universal   Date: 04/27/2021 Employee: Angela Sullivan Airport: LaGuardia Airport Experience: I met Miss Angela last year at training. Since then she has been a great support to me and my team in EWR. She is a great co-worker but more importantly a great human being. We recently opened up a new location in EWR and Angela volunteered to stay beyond her time knowing her plate is full with her location in LGA. On the 04/27/2020 I needed help with Document and she volunteered again to do it so i can see the correct way to complete the information. She goes above and beyond to show and teach team work. Work Location: Marshall Retail Group   Date: 4/26/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is amazing in the morning when we go through Post Charlie in Terminal C. She is great to talk to, has a great smile, and does her job thoroughly. Work Location: Allied Universal   Date: 4/26/21 Employee: Rowley Howard Airport: Newark Liberty International Airport Experience: Mr. Howard embodies the "CAN DO" attitude with the customer's well being in mind at all times. He is very attentive to his surroundings and goes above and beyond to ensure our customer's property that is parked in our parking lots are well supervised and also most importantly our customer's safety as well. Mr. Howard is always ready to assist our customers rain or shine. Work Location: ABM   Date: 4/26/21 Employee: Margaret Moore Airport: Newark Liberty International Airport Experience: MARGARET M. IS ALWAYS MAKING THE PASSENGERS FEEL COMFORTABLE ENTERING THE CUSTOMS HALL. SHE MAKES SURE THEY HAVE ALL OF THEIR DOCUMENTS READY PRIOR TO SEEING THE CBP OFFICERS. SHE IS ALWAYS ON TASK AND AWARE OF EVERYTHING GOING ON AROUND HER. Work Location: ERMC AVIATION   Date: 4/26/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha has displayed a friendly welcoming for me and others every morning. She’s genuinely an employee who cares about her job and excels in doing so. She’s very caring, knowledgeable and charismatic. Work Location: Allied Universal   Date: 4/26/21 Employee: Omar Deleon Airport: Newark Liberty International Airport Experience: Omar Deleon is one of our two Managers, who has worked endlessly during the Covid Pandemic to ensure the Garden State Diner is open and running every day. We couldn't have done it without him. Work Location: Garden State Diner   Date: 4/26/21 Employee: Sabina Zak Airport: Newark Liberty International Airport Experience: Sabina Zak is one of our two Managers, who has worked endlessly during the Covid Pandemic to ensure the Garden State Diner is open and running every day. We couldn't have done it without her! Work Location: Garden State Diner   Date: 4/26/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha's attitude is exceptional! She is always welcoming to everyone that goes through the checkpoint. She exudes friendliness and goodwill and talks to EVERYONE that goes through the checkpoint no matter who they are. Martha always has a smile on her face and one can tell how genuine her interactions are with her colleagues and internal customers. Martha ROCKS like heavy metal! Work Location: Alied Universal   Date: 4/26/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is one of the sweetest persons I have met in this airport. Her smile is like butter; it just melts any issues you may have away. She always has a nice and kind word; she is an example of legendary customer service. Work Location: Allied Universal   Date: 4/26/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is a very friendly and professional employee. She always willing to assist with a smile while maintaining maintaining safe as here first priority … Work Location: Allied Universal   Date: 4/26/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Always helpful have the greet all people in a positive way pleasant to communicate with Work Location: Allied universal   Date: 04/26/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: I found Martha Ocoan very helpful and professional when asking about my SIDA badge renewal process, she knew exactly what to do and where to go for further assistance. She always happy and welcoming when interacting with her when checking my bags before going into the sterile areas. Work Location: Allied universal   Date: 04/26/2021 Employee: Martha Ocran Airport: New York Stewart International Airport Experience: Martha is very professional in her performance. She is very approachable. She will answer any questions that you may have or get you the answer promply. Work Location: Allied Universal   Date: 04/26/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is an absolute pleasure to see every day coming into work. She always greets you with a smile and if a problem arises, she knows how to handle it. She treats everyone with dignity and respect and does so consistently. She is very knowledgeable in her field and I look forward to running into her each time I pass through the checkpoint. Work Location: Allied Universal   Date: 04/26/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha do a terrific job at her position and is an asset to the organization. She has excellent written and verbal communication skills, is extremely organized, can work independently, and is able to effectively multi-task to ensure that all employees get though post charlie in a timely manner. Always pleasant and very professional to everyone. Work Location: Allied Universal   Date: 04/26/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is always welcoming and shows a great respect to all of the employees that come through the Checkpoint Charlie -T.C. It always is a pleasure to interact and be greeted by Martha. She takes her job seriously but never without a smile. Work Location: Allied Universal   Date: 4/25/2021 Employee: Mike Hanna Airport: Newark Liberty International Airport Experience: Mike is a hustler. I watched him hustle back-and-forth all morning to expedite the food to guests in a timely fashion. He worked harder that day and the rest of his team put together. Keep up the great work Mike and I hope your positive energy rubs off on the rest of the team. Work Location: Saison   Date: 04/25/2021 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: Mr. Umoh always displays exemplary customer service day in and day out. He is very pleasant when communicating with our customers and knowledgeable of his duties as this ensures proper information is provided. Mr. Umoh definitely embodies the APPROACHABLE standard that we strive to achieve. Work Location: ERMC Aviation   Date: 04/25/2021 Employee: Daisy Rosario Airport: Newark Liberty International Airport Experience: You can ask Daisy at Terminal B Bravo Desk anything and she'll have the answer for you. She may not know the answer sometimes but she will gladly assist in helping you to find an answer. Daisy takes pride at what she does and gives 110% max effort day in and day out. Work Location: ERMC Aviation   Date: 04/25/2021 Employee: Kevin Mateo De Los Santos Airport: Newark Liberty International Airport Experience: We would like to nominate Kevin for his consistency in service during these challenging times. He has proven to be an asset to our team because he has a great sense of humor and continues to above and beyond his daily duties. Work Location: The Grove, Inc.   Date: 04/25/2021 Employee: Cristina Vieira Airport: Newark Liberty International Airport Experience: Cristina has been working above and beyond her daily duties. She always demonstrates an excellent customer service. To work with her is a exceptional experience to customers and colleagues. We received customer's notes talking about how awesome service Cristina offered to them. We are happy she is part of The Grove team. Work Location: The Grove, Inc. Red Mango   Date: 04/23/21 Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: I would like to recognize ERMC ACES AOC Operator Sharon McDuffie - Pagan for her exemplary handling of one of the calls she received. A patron who parked at Economy Parking Lot P6 and was unsure of how to get transportation from the lot to the Terminals. ACES Sharon McDuffie - Pagan patiently spoke with this particular patron through repeated phone calls trying to assist her on how she can obtain the bus to the Terminals. Never losing her patience, reassuring the patron that she would stay on the line with her until she obtains a bus. Eventually the patron was able to board a P6 bus. ACES Sharon McDuffie - Pagan asked the patron to please let her know when she reaches Terminal A, which was the patron's destination, so she can be sure the patron made it. Excellent job Sharon McDuffie - Pagan. Work Location: ERMC   Date: 04/23/2021 Employee: Rico Soriano Airport: Newark Liberty International Airport Experience: Thanks to ERMC ACES Rico Soriano quick observation of a bag left on Terminal C Airtrain platform and making an announcement, the patron was able to be contacted at the very next stop, P4. After ACES Rico Soriano informed the Control Desk and made an announcement. ERMC ACES at Station P4 and Terminal B were contacted to check their incoming trains. Thanks to P4 ACES Nesken Louilus, the patron was obtained and sent back to Airtrain platform C to retrieve their bag. Great job gentlemen, and awesome teamwork that enabled this patron to be reunited with his bag in an quick and efficient manner. Keep up the great work. Work Location: ERMC   Date: 04/23/2021 Employee: Nesken Louilus Airport: Newark Liberty International Airport Experience: After ACES Rico Soriano informed the Control Desk and made an announcement of a bag left on Terminal C Airtrain platform, ERMC ACES at Station P4 and Terminal B were contacted to check their incoming trains. Thanks to P4 ACES Nesken Louilus quick response, the patron was obtained at Station P4 and sent back to Airtrain platform C to retrieve their bag. Great job gentlemen, and awesome teamwork that enabled this patron to be reunited with their bag in an quick and efficient manner. Keep up the great work. Work Location: ERMC   Date: 04/22/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is an exemplary Security Guard, her attitude and work ethic are outstanding. She is friendly and always smiling, greets everyone that passes her checkpoint, and she does her job quickly and efficiently. There are times when there is a long line of escorts and employees being processed by Martha, but she handles this workload well, keeping the line moving steadily while efficiently doing her inspections and paperwork, she gives every interaction a personal touch, while she smoothly gets the job done. She is the type of employee that makes me proud to be part of the EWR team. Work Location: Allied Universal   Date: 04/22/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is always super kind and respectful of all employees. She always displays patience and empathy. Work Location: Allied Universal   Date: 04/22/21 Employee: Martha Ocram Airport: Newark Liberty International Airport Experience: Martha is an exemplary member of the airport community. She performs her duties with a smile, she is very attentive and meticulous in screening all that go thru her security post. Work Location: Allied Universal   Date: 04/22/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is always happy and treats everyone with kindness and respect Work Location: Allied Universal   Date: 04/22/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: Virginia Moreno assisted a Delta airlines passenger that needed a print out of his pet information. Virginia rushed passenger to the fourth floor to travellers aid, she waited on his print out whilst he drop his bag off then she escorted him infront of the TSA line as his flight leaves less than an hour. Work Location: Unifi Services   Date: 04/22/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is always efficient in what she does. She may be filling out paperwork for a person that will be escorting but will multitask in getting people through the security at the same time so the que for getting through will not accumulate while she is filling out the paperwork. Her demeanor is always friendly. She is always professional. Work Location: Allied Universal   Date: 04/22/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha Ocran has always made my mornings extremely easy at Post Charlie in Terminal C. She is very efficient in performing her tasks as well as very approachable. Even while wearing a mask you can always tell there is a smile behind it. Thank you for having such an amazing employee as part of your team. Best Regards, Carla Santos Work Location: Allied Universal   Date: 04/21/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is a great asset to your company, she was working the Post Charlie TC the employee line by carousel #9.. She was very professional and friendly when greeting myself and other employees while coming through the checkpoint. Work Location: Allied Universal   Date: 04/21/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: I would like to extend my appreciation for the amazing work done by Martha whenever she works the Post Charlie checkpoint in Terminal C. Her diligence, self-motivation as well as dedication to always be professional and respectful to all employees is very admirable. The management team at Allied Universal should know the amount of effort that you put into your job and I want to assure you that your efforts are recognized. Thanks for all that you do !!! Work Location: Allied Universal   Date: 04/21/2021 Employee: Marie Montfort Airport: Newark Liberty International Airport Experience: We would like to recognize Marie Montfort from DUFRY for her exceptional customer service skills, ranging from making great first impressions to politely identifying our customer needs. Work Location: Dufry - Terminal C   Date: 04/21/2021 Employee: Zuleica Lantigua Airport: Newark Liberty International Airport Experience: Customer are always happy and leave satisfied with Zuleica's product knowledge. She is always ready to help and suggests new products in a very happy and energetic way. Work Location: Dufry   Date: 04//21/2021 Employee: Leydi Lantigua Airport: Newark Liberty International Airport Experience: By multitasking between different areas in the store, Leydi is able to share her product knowledge and suggest the perfect items for our guests. Customer satisfaction is always Leydi's priority. Work Location: Dufry   Date: 04/21/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha exemplifies what an exemplary employee is. Her smile and welcoming demeanor always enriches my day. With extraordinary professionalism, she elevates everyone around her. Thank you for Martha! Work Location: Allied Universal   Date: 04/21/2021 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: A female passenger travelling from Europe, came to the C WC seeking assistance to remove her sim card from her phone and to replace it with the new one she just bought, for her to make contact with her pick up. She said she tried her ear ring and other things to no avail. Bertha being thoughtful used the pin on her name tag to assist the passenger. The passenger was very grateful and expressed sincere gratitude. Work Location: ERMC AVIATION   Date: 4/21/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is always nice and welcomes everyone with a smile. Work Location: Allied Universal   Date: 4/20/21 Employee: Kelsey Beresheim Airport: LaGuardia Airport Experience: Kelsey comes to work each day and gives 100% even when things get difficult. She’s always respectful and understanding even with the most difficult crew members. Work Location: OTG Management   Date: 04/20/2021 Employee: Martha Ocram Airport: Newark Liberty International Airport Experience: Martha is an exceptional employee. Always greets you with a smile before you even start singing in. Check your bags in a professional manner. She check every single pocket you might have in a bag. And also wish you an excellent day at work. Work Location: Allied Universal   Date: 4.20.21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Booboo, as Martha is affectionately called, is a breath of fresh air when entering the through Post Charlie. Super helpful and knowledgeable. She puts a smile on everyones face. Work Location: Allied Universal   Date: 04/20/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha Ocran, 6300529889, is simply the best Allied Universal employee to ever work at checkpoint Charlie. After almost 25 years of EWR Terminal C, I can affirm that no other agent comes close in professionalism, respect, and work knowledge at the security checkpoints. Work Location: Allied Universal   Date: 04/20/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: She is always quick with a smile and a hello, and greets everybody with a warm hello. Check point Charlie is a very busy employee entrance and even though every bag has to checked the line moves quickly and her pleasant attitude makes the wait bearable. I am glad that there are people in the world that makes everyone put a smile on their face when they are greeted. Work Location: Allied Universal   Date: 04/20/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha Ocran always has a welcoming smile and is always super friendly, she makes the process at security go very smoothly and trouble free. Always a pleasure to see her at the check point. Work Location: Allied Universal   Date: 4/20/2021 Employee: Martha Ocoan Airport: Newark Liberty International Airport Experience: My experience here has always been a positive and pleasant one. Work Location: Allied Universal   Date: 4/20/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: I really appreciate Martha, always with a smile while helping me with my escorting duties, . Thank you Martha!! Work Location: Allied Universal   Date: 04/19/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Always a friendly smile when I come to work. Work Location: Allied Universal   Date: 04/19/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is always courteous and professional every time I see her. Work Location: allied universal   Date: 04/19/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha Ocoan Badge #6300529889 is always courteous, professional, and friendly. Although, she may be friendly, this does not come as a compromise to the security mission. I had mistakenly let my ID expiration lapse and she kept my card while promptly and professionally alerted PA. She continues to be friendly and respectful after the incident and continues with due vigilance to this day. Commitment like hers deserves to be honored no matter what profession but none more so than Security. Work Location: Allied Universal   Date: 04/19/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is always efficient in what she does. She may be filling out paperwork for a person that will be escorting but will multitask in getting people through the security at the same time so the que for getting through will not accumulate while she is filling out the paperwork. Her demeanor is always friendly. She is always professional. Work Location: Allied Universal   Date: 04/19/2021 Employee: Martha Ocran Airport: Newark Airport Experience: Martha always keeps our area secure and safe with welcoming friendly smile Work Location: Allied Universal   Date: 04/19/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha always greets employees with a smile and is very courteous when dealing with guests being escorted on property. Work Location: Allied Universal   Date: 04/19/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha was great at controlling and organizing the employee checkpoint entrance. The line was extremely long. She separated the line into those with bags and those without and it quickly disappeared. Work Location: allied universal   Date: 04/19/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha works at the Post Charlie at Terminal C at Newark Airport.She is always very polite, greets everyone in a respectful manner & takes her job very seriously. Work Location: Allied Universal   Date: 04/19/2021 Employee: Naitram Gopaul Airport: Newark Liberty International Airport Experience: THIS EMPLOYEE IS ALWAYS SO PLEASANT AND ALERT AT HER JOB Work Location: ALLIED Universal   Date: 04/19/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: This employee is always so pleasant and conduct her with the highest integrity. Work Location: Allied Universal   Date: 04/19/2021 Employee: Nadirah Leggins Airport: Newark Liberty International Airport Experience: I was very impressed with the way Miss Nadirah was multitasking to get her job done. It was a busy day at the Terminal C Taxi location and she was assisting many customers with taxi processing and additionally she was assisting other customers with information pertaining to P6 Shuttle buses, Air Train Locations, and Buses to NYC. She was very professional and diligent in the way she presented herself and interacted with all customers. She did it with a smile. We are very happy here at The Port Authority and at EWR to have a dedicated, committed, and responsible employee like Miss. Nadirah. Thank you very much for performing your duties at a very high level and keep up the great job you are doing. Ramchandar Motiram Patron Services Coordinator EWR Skytrax Project Lead The Port Authority of New York and New Jersey Work Location: ABM Taxi   Date: 4/16/2021 Employee: Ladonna Douglas Airport: Newark Liberty International Airport Experience: I would like to extend my thanks and recognition to Ladonna Douglas a Customer Service Agent at United Airlines. On 4/16/2021 about 1345L, I was conducting field inspection at Terminal C and I noticed Miss. Ladonna assisting many frustrated customers with their questions pertaining to safe COVID-19 travels at EWR. She explained that the Airport, Restaurants, and United Airlines are doing everything to make customer travel a great and safe experience at EWR. Also she was seen checking all the COVID-19 safety items in and around her work area to ensure that they are functioning properly. Her enthusiasm and ability to motivate the travelling public in respect to the safety and sanitization practices at United Airlines have contributed towards easing the frustration of fears of travelling during this COVID-19 pandemic. Please accept my sincerest appreciation for a fine job you are doing at EWR and contributing towards the goals of EWR becoming a world class operator. Work Location: United Airlines   Date: 04/15/2021 Employee: Ayao Melegnam Airport: Newark Liberty International Airport Experience: He is a caring and understanding worker who always goes above and beyond for anyone who needs his help and find a solution for a problem if there is any. Work Location: ERMC   Date: 4/14/21 Employee: Christine Vigario Airport: Newark Liberty International Airport Experience: Garden State Cafeteria recently upgraded their Ansul system, and throughout this time 3 key players really made what could’ve been chaotic, look seamless. Christine Vigario (cashier) greeted everyone and helped customers choose menu items they may not have tried previously. Work Location: Garden State Cafeteria   Date: 4/14/21 Employee: Domingo Milflores Sandoval Airport: Newark Liberty International Airport Experience: Domingo Milflores Sandoval played a huge role in keeping up with a temporary shut down of our grills when the Cafeteria upgraded their Ansul system. He was ready to assist in any capacity he could. Work Location: Garden State Cafeteria   Date: 4/14/21 Employee: Mohammed Aboukalila Airport: Newark Liberty International Airport Experience: Mohammed Aboukalila is our "grill man" and while we had irregular operations due to an upgrade on our Ansul system, he didn't miss a beat while transitioning to only making cold, grab & go items. Work Location: Garden State Cafeteria   Date: 4/14/21 Employee: Ivette Woroch Airport: Newark Liberty International Airport Experience: We received a great feedback from a customer about her service. Work Location: HMSHOST   Date: 4/14/21 Employee: Betty Campbell Airport: Newark Liberty International Airport Experience: Customer wrote : Detail: Betty was an Amazing person to me she treated me with a kind heart quality customer service I’m sorry for the attitude I caught with her and she’s a great asset to the team. Work Location: HMSHOST   Date: 4/14/21 Employee: Leonidas Peguero Airport: Newark Liberty International Airport Experience: Received: 2/24/2021 11:16 AM Detail: Call received on 2/24/2021 8:24 AM - Server Leo. Guest says: The service was wonderful. Employee went above and beyond! Revenue Center #: EWRMFM01 Brand Name: Malone's Fish Market B HMSHOST Work Location: HMSHOST   Date: 4/14/21 Employee: Amanjot Sandhu Airport: Newark Liberty International Airport Experience: Amanjot has been with OTG since 2017 and has always been a pleasure to work with. She strives to make our processes as efficient as possible, and is always looking to lend a hand. Amanjot ensures the Quarterly Inventory Counters are accounted for with the proper escort/paperwork in order to guarantee a smooth start to a long day! Work Location: OTG -Finance Dept.   Date: 4/14/21 Employee: DENNIS WILLIAMS Airport: Newark Liberty International Airport Experience: DENNIS. W IS ALWAYS SO WELCOMING WITH HIS SMILE AND GREETING TO THE PASSENGERS. HE NEVER STOPS AMAZING ME WITH HIS DEDICATION TO MAKING SURE EACH PASSENGER IS SAFE AND DIRECTED PROPERLY. Work Location: ERMC AVIATION   Date: 4/14/21 Employee: SLAVSKY PIERRE LOUIS Airport: Newark Liberty International Airport Experience: SLAVSKY IS ALWAYS SO HELPFUL. HE IS PROACTIVE ALL THE TIME INSTEAD OF REACTIVE. HE ALWAYS IS HELPING EVERYONE HE COMES IN CONTACT WITH. HE IS ONE OF THE MOST SELFLESS HUMAN BEINGS I KNOW. Work Location: ERMC AVIATION   Date: 4/14/21 Employee: ONEKA LUPE Airport: Newark Liberty International Airport Experience: ONEKA HAS ALWAYS GONE ABOVE AND BEYOND FOR THE TEAM. SHE IS SO SELFLESS AND HARD WORKING. DEDICATED TO MAKING EVERYONE FEEL LIKE ONE AND COMFORTABLE. SHE IS A SOLUTION SPECIALIST AND THINKS QUICK ON HER FEET. Work Location: ERMC AVIATION   Date: 4/14/21 Employee: Alicia Jimenez Airport: Newark Liberty International Airport Experience: Greets every single customer and welcomes them to Wendy's! Great attitude and service Work Location: Wendys Terminal C   Date: 4/14/21 Employee: Kayla Castillo Airport: Newark Liberty International Airport Experience: Treats every customer like family and goes out of her way constantly Work Location: Wendys Terminal C   Date: 4/14/21 Employee: Eliana Mejia Airport: LaGuardia Airport Experience: Eliana goes out of her way to make sure every customer is thanked and felt valued. Work Location: Wendys   Date: 04/14/2021 Employee: Steven Koffa Airport: Newark Liberty International Airport Experience: Am a flight attendant for a very long time and how refreshing to see a young man respectfully and eager to do a great job under rather chaotic and stressful conditions in the customs area at Newark’s terminal B.. I ve had interactions with Steven a few times and each time have been quite impressed. Work Location: ERMC   Date: 4/13/2021 Employee: Aleksandra Savic Airport: LaGuardia Airport Experience: I want to take the moment to recognize Aleksandra Savic from Hudson Group. Aleksandra has been at Terminal B for a while and her incredible drive for operational execution and performance is fantastic. Here are some of the highlights of Aleksandra’s interaction with the program: - Led Hudson’s execution of the 2018 Terminal B Fashion Week - Guest experience/disruption avoidance support while Hudson refurbished stores in the old terminal - Successful site activation of new retail stores in Concourse B - Support and continuous process improvement of the Hudson stores in the new Headhouse and the rest of the terminal plus dealing with the COVID-19 disruptions in a successful manner - And more Aleksandra, your engagement, passion and level of caring for the operation are reflected every day. From engagements with guests as well as with team members inside and outside of your operation, you continue to support the delivery of an exceptional experience to all. Work Location: Hudson Group   Date: 04/13/2021 Employee: Darrell Wooden Airport: Newark Liberty International Airport Experience: Darrell is a host in the C3 Foodhall for OTG. No matter what time of the day or how many people are in line, Darrell is always smiling and ready to suggest any last minute items, or to expedite your check out process. His personality and readiness to help guests is very warm & welcoming. Work Location: OTG C3 Food Hall   Date: 4/12/21 Employee: Jazzbe Walthall Airport: Newark Liberty International Airport Experience: Jazzbe is very eager to learn and strives to exceed expectations of all customers. Work Location: CIBO Markets   Date: 4/12/21 Employee: Musarrat Jahan Airport: Newark Liberty International Airport Experience: Musarrat has been with OTG since 2014, and has added value to OTG with her outstanding Customer Service Skills. She is always working & does it with a smile! Work Location: CIBO Markets -Merchandiser   Date: 4/12/21 Employee: Yesmine Jahan Airport: Newark Liberty International Airport Experience: Yesmine has been with OTG since 2018 as a host, and is always looking to keep busy. She interacts with the guests and always tries to find ways to improve their experience. Work Location: CIBO Markets - Cashier   Date: 4/12/21 Employee: Yesenia Torres Airport: Newark Liberty International Airport Experience: Yesenia joined the team about a month ago & we have been pleasantly surprised with her overall performance. She's very upbeat, compassionate & goes out of her way to make a connection with passengers. Work Location: CIBO Markets -Host   Date: 4/12/21 Employee: Lovetta Sonwabah Airport: Newark Liberty International Airport Experience: Lovetta's been with OTG since 2019. Although her title is a Host, she goes out of her way to assist in merchandising, stocking, delivery etc. Anywhere that an extra set of hands is needed, Lovetta is always there to help. Work Location: CIBO Market -Host   Date: 4/12/21 Employee: Keith Morris Airport: Newark Liberty International Airport Experience: Mr. Morris is an exceptional employee.Who goes above and beyond in rendering assistance and information to passengers. Hes also a team player among his peers. Work Location: ERMC   Date: 4/12/21 Employee: Garoldy Derine Airport: LaGuardia Airport Experience: Being there always and kicking it into overdrive when needed, we wouldn't have been able to stock the markets without your efforts, you are the backbone of the distribution channel here at LGA. Thank you so much, we appreciate you! Work Location: OTG Management   Date: 4/12/21 Employee: Rosa Estigarribia Airport: LaGuardia Airport Experience: Thank you for helping us with the opening of cibo main . Work Location: OTG Management   Date: 4/12/21 Employee: Eric Sacremento Airport: LaGuardia Airport Experience: Thank you for staying extra hours to help. We deeply appreciate your support. Thank you Work Location: OTG Management   Date: 4/12/21 Employee: Lucero Rosa Airport: Newark Liberty International Airport Experience: Lucero is a Beauty Advisor with DUFRY Duty Free. Every day that Lucero comes in she goes the extra mile to assist the passengers that come in to shop. She educates our customers on all the different types of products we carry. Her customers are always leaving with a smile on there face and thanks to her for assisting in there needs. Work Location: DUFRY   Date: 4/12/21 Employee: Ross Lynch Airport: Newark Liberty International Airport Experience: Mr. Lynch is a dedicated employee, always willing to go that extra mile. During our recent snowstorm Mr. Lynch went above and beyond, exceeding expectations. He stepped right up and assisted where needed. We thank him for his contributions in making things run smoothly. Work Location: ABM Parking   Date: 4/12/21 Employee: Nashay Howard Airport: Newark Liberty International Airport Experience: I would like to nominate NaShay Howard who happens to be a supervisor with the company ERMC. She is professional, courteous and an exceptional worker. As a supervisor she sets the tone of the work day for us all leading us with a smile, information and direction. It is a wonderful feeling working with a caring individual when todays climate is full of loss and stress. Thank you for your kindness continue to LEAD!! Work Location: ERMC   Date: 4/12/21 Employee: Marlene Yepez Airport: LaGuardia Airport Experience: Always staying passed your shift to support your team is greatly appreciated. It shows how much you care for them. Work Location: OTG Management   Date: 4/12/21 Employee: Phuntsok Tsering Airport: LaGuardia Airport Experience: Getting a 4 star review from a guest, it shows the quality of service you provide. GREAT JOB! Work Location: OTG Management   Date: 4/12/21 Employee: Sunday Akpa Airport: LaGuardia Airport Experience: Hard worker, and works well with others! Work Location: OTG Management   Date: 4/12/2021 Employee: STEFANIA BIEN-AIME Airport: Newark Liberty International Airport Experience: I had a customer approach me regarding the service in the Mid Level Starbucks. She explained to me that she was never really comfortable ordering at a Starbucks because she felt it was alittle complicated and Stefania made her feel at ease and helped her along in the process. She told me she was so genuine and really enjoyed her experience with Stefania. Work Location: HMSHOST - STARBUCKS   Date: 04/12/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is always smiling at her post regardless of how many people are in line, or what's transpiring around her on any given day. You would never know if she's stressed out or having a bad day because she consistently greets all employees/subcontractors with the utmost level of respect. Work Location: Allied Universal   Date: 04/12/21 Employee: Nelson Couras Airport: Newark Liberty International Airport Experience: Nelson has been and continues to be that one employee you know you can count on. He has gone above and beyond expectations and has really contributed to the stores growth post-pandemic. He has the customer's needs in mind in everything he does and continues to motivate our team through his actions! Work Location: InMotion Entertainment   Date: 04/12/21 Employee: Brenda Lucas Airport: Newark Liberty International Airport Experience: Brenda always comes into work with a positive and vibrant attitude. She is is a pleasure to work with and she is always exceeding expectations. Work Location: OTG   Date: 4/11/2021 Employee: Alexander Castillo Airport: Newark Liberty International Airport Experience: Alex is always here working with co workers and will go above and beyond for them and for the customers. Alex is always very respectful of his workers and of the customers Work Location: HMSHost - Starbucks   Date: 04/11/2021 Employee: Keith Morris Airport: Newark Liberty International Airport Experience: A female passenger needed to get a Covid 19 test done arrived at B ATP, she was unable to completely expressed herself due to limitations with the English Language, Keith used his assigned tablet to connect with her and was able to identify her need. He then explained to her the operating hours of the entity X press check and where they are located at level 3 and for surety with the permission of his supervisor he escorted her to the location of the X press Check at level 3 to ensure she was at the correct location. Work Location: ERMC AVIATION   Date: 04/10/21 Employee: Michael Mahoney Airport: Newark Liberty International Airport Experience: It was a pleasure working with Michael today. He was quick to assist us with an elevator entrapment at Terminal B and with signage for escalator work across the field at the NEC. Michael was quick to respond and handled both issues with courtesy and professionalism. His dedication to ensuring equipment used by our Customers and employees was very noticeable and appreciated. Thank you Michael! Work Location: KONE   Date: 04/10/2021 Employee: Vaughn Ames Airport: Newark Liberty International Airport Experience: A female passenger travelling to Rochester N.Y , expressed to Vaughn at P3 ATP, that she was a bit anxious about travelling so late by her self and need assistance with direction. Vaughn patiently step by step explained to her how to get to N.Y Penn and from there the bus to Rochester several times and he didn't stop there he called the agent in the matrix booth to look out for her and assist her with the information for the bus leaving NY Penn to Rochester. The passenger was extremely grateful and expressed how impressed she was with the service and information provided by the Vaughn. Work Location: ERMC AVIATION   Date: 04/10/2021 Employee: Jordan Mound Airport: Newark Liberty International Airport Experience: On the morning of 4/10/21 two large flight came in at B INS and most of the passengers were connecting with UNITED at Charlie via B ATP. Jordan was observed expertly managing the crowd to ensure space was created for the oncoming passengers and he also used the microphone on the platform to make general announcement of the direction of the train and the switching point at Charlie, he was also seen going back and forth on the platform answering individual questions and reiterating the directions of the trains and how to get to the various stations and terminals. Work Location: ERMC AVIATION   Date: 04/09/2021 Employee: Kumar Ashok Airport: Newark Liberty International Airport Experience: I would like to truly thank Zarri Guinyard, from NY Health Hospital, for finding my cellphone in the ladies restroom (Terminal B, Level 1) and quickly gave it to an AUSS guard, Kumar Ashok. In which, I was able to retrieved my cellphone from him soon after looking for it in the restroom. I'm very grateful for their assistance in having my cellphone return to me within an hour. Work Location: Allied Universal Security Services   Date: 4-8-21 Employee: Medjine Dure Airport: Newark Liberty International Airport Experience: Medjine has been doing an amazing job working in the Call Center Areas AOC & Bravo Desk We're in a time where people are looking for accurate and immediate answers. Medjine doesn't hesitate to guide or connect them through the right place or person. She is very professional and has such great energy. Keep up the great work ! Work Location: ERMC   Date: 4/8/2021 Employee: Yusonah Simmons Airport: Newark Liberty International Airport Experience: Please pass on our thanks to one of your customer service contractor Miss. Yusonah Simmons for assisting a customer with important documents left behind at Frontier ticketing counter in Terminal B on 4/8/2021 about 12:15L. I was conducting field inspection and I noticed a passenger leave behind her property (wallet with various travel documents and bank cards). I alerted Miss Simmons and she immediately sprang into action to assist in locating the customer and returning her property. She provided information that she remember that the passenger is on her way to Terminal C for a United Airlines flight. We both took the Air Train over to Terminal C United Airlines domestic checking and she identified the passenger and returned her property safely without any issues. This is what customer service is all about and we all are very happy that we have high quality responsible employees like Miss. Simmons working at EWR. The customer was extremely worried for her document Work Location: Swissport Customer Service / Frontier Airlines   Date: 04/07/2021 Employee: Shatoya Felder Airport: Newark Liberty International Airport Experience: Shatoya is a well qualified telephone operator in EWR's AOC. Her caring demeanor and expert knowledge regarding EWR's terminal operations allow her to effectively assist passengers that call the AOC with a myriad of issues. She is an excellent problem solver and always seeks out alternatives for passengers in order to help them along their journey through EWR. Shatoya consistently treats all callers with the care and respect they deserve. Work Location: ERMC   Date: 04/07/2021 Employee: Berkeley Smith Airport: Newark Liberty International Airport Experience: ERMC ACES Berkeley Smith takes ownership of his work station when he is on duty. Each week ERMC ACES Berkeley Smith calls in his Welcome Center inspection report. I can count on him for detailed information on anything not functioning properly. Not everyone does this. He always does a thorough inspection of the Welcome Center counters and the immediate area, calling in a complete report which aides me in being able to put in a request through the PA 94 for repairs. Thank you for this. Keep up the good work Work Location: ERMC   Date: 04/07/2021 Employee: Yolanda Shields Airport: Newark Liberty International Airport Experience: Yolanda has gone above beyond and numerous occasions but I would like to point out how in a few short hours, Yolanda has assisted me is resolving 4 different parking issues. Yolanda is truly dedicated and is an asset to the Port Authority as well as her company (ABM). Work Location: ABM / Aviation   Date: 04/06/2021 Employee: Tamara Henderson Airport: Newark Liberty International Airport Experience: Tamara is a well seasoned telephone operator in EWR's AOC. Her wealth of knowledge regarding EWR's terminal operations allows her to efficiently assist countless passengers daily by providing an exceptional level of customer service. Tamara is consistently an integral part of the AOC team. Work Location: ERMC   Date: 04/06/2021 Employee: Sandra Primus Airport: Newark Liberty International Airport Experience: I would like to take the time to give recognition to ERMC ACES Sandra Primus. She exemplifies the best qualities of what good customer service is as well as being an excellent employee. She answers every call on the Airport Information line with a warm, inviting tone. Using her resources to be sure to give them all the information they may need. She not only makes them feel confident with the information being given to them but also really listened to, not rushed. Always closing her calls with a pleasant "Have a nice day" and smile in her voice. Keep up the fantastic work Sandra. Work Location: ERMC   Date: 4-5-21 Employee: Sharon McDuffie Airport: Newark Liberty International Airport Experience: I will love to shine some light on Sharon McDuffie. Her professionalism and hard work never goes unnoticed. She is always willing to help and ready to go above and beyond for passengers and her fellow coworkers. Sharon is a great asset to our team. We appreciate her work ethic and positive mindset. Work Location: ERMC   Date: 04/04/2021 Employee: Kattia Maldonado Airport: JFK International Airport Experience: Kattia went above and beyond to assist a passenger in need. She guided the pax to the taxi stand helping out with baby stroller and many luggage. The pax was very expressive towards Kattia's kindness. Work Location: ERMC Aviation   Date: 04/04/2021 Employee: Husain Kazmi Airport: JFK International Airport Experience: Husain treated pax with respect and professionalism while providing travel information to the city. He was engaged and asked question to properly assist. Work Location: ERMC Aviation   Date: 04/02/21 Employee: Nelson Cardona Airport: JFK International Airport Experience: Nelson works for ABM, he's the lead for maintenance and he always make sure that our working area is neat and clean especially during this time when we need to be extra careful due to the Covid 19. Thank you Nelson for doing that little extra to keep us a little bit safer. Work Location: ABM   Date: 04/02/2021 Employee: Diomis Romero Airport: JFK International Airport Experience: Aces Diomis Romero went above and beyond to assist an aggravated passenger that came off an American Airlines flight from L.A. Passenger luggage didn't get on the flight. Passenger was upset with the airline. She wants to sit and the terminals doesn't provide seating area anymore because of the pandemic. Aces express empathy and understanding for the passenger's situation. Work Location: Unifi Services   Date: 4/2/2021 Employee: Shawn Smith Airport: Newark Liberty International Airport Experience: Please pass on my thanks and appreciation to Miss Shawn Smith, an employee of ABM Taxi. Today, I observed her at the Taxi Both location at Terminal B level 2, she was very kind to go the extra mile in assisting a family with many information pertaining to airlines locations and public transportation. She took the time and interest in assisting the family who desperately needed guidance from her to get to their final destination. She made herself approachable and even stepped out from behind her Taxi Booth Podium to assist the family. Also, she was checking her location of operations for all the necessary signages and COVID-19 items and ensure that there are in place. Thank you for being professional and going above and beyond in taking care of our customers at EWR. Thank You. Ramchandar Motiram Patron Services Coordinator The Port Authority of New York and New Jersey Work Location: ABM Taxi   Date: 04/02/2021 Employee: Marie Auguste Airport: Newark Liberty International Airport Experience: At Rail 1 of the Rail link Station, She was outstanding by assisting a passenger to obtain his ticket for the Amtrak train to Washington by using the courtesy phone because he had no credit or debit card. Work Location: ERMC   Date: 04/01/2021 Employee: Alexander Spurling Airport: JFK International Airport Experience: Alexander work for Allied Universal as a security guard on the arrivals area. He's always proactive and go that extra mile assisting passengers. Work Location: Allied universal   Date: 4/1/21 Employee: George Guerra Airport: Newark Liberty International Airport Experience: George has always been an excellent employee. He always makes himself available for all tasks, big and small. He even makes the effort to rearrange his personal life to make it into work, in the event an emergency arises. When speaking with customers, he takes a very casual approach while still remaining professional. He builds a great rapport with everyone he comes into contact with. George is such a pleasure to work with and it’s a blessing to call him my coworker! Work Location: Johnston & Murphy   Date: 04/01/2021 Employee: Arafat Hussain Airport: Newark Liberty International Airport Experience: Arafat is always willing to lend a hand whenever we need help even if it's not at his own location. He's very attentive to the customers & welcoming. Work Location: CIBO Markets   Date: 04/01/2021 Employee: KOMAL PATEL Airport: Newark Liberty International Airport Experience: Komal works above and beyond to satisfy customers needs. We always see her on top of everything in welcoming and suggesting to customers. She is assets to Dunkin and Newark Airport. Work Location: Dunkin Donuts   Date: 4/1/21 Employee: Marcia Taylor Airport: JFK International Airport Experience: I was advised by ERMC Supervisor regarding a patron in Terminal 8 that was looking for her vehicle in the lot but doesn't remember her vehicle information. When I arrived at the Terminal, I saw Ms. Marcia Taylor walking the patron out of the Red parking lot. When asked, the patron explained that Ms. Marcia was very helpful and assist in search of the vehicle. Even though they didn't find the vehicle, Ms. Taylor deserve to be recognized for her excellence in customer experience to go above and beyond. Work Location: ERMC   Date: 04/01/2021 Employee: Renauta Zingarello Airport: Newark Liberty International Airport Experience: Renauta is being recognized for her outstanding work performance. On a daily basis she shows respect to the numerous customers she speaks to. Her work ethics are outstanding. She is able to calm excited customers with dignity and respect. She always calm and never allows anyone to upset her. It is a pleasure working with Renauta and she is appreciated for all that she does. Work Location: ABM Parking   Date: 4/1/21 Employee: Yuleisi Ortega Airport: Newark Liberty International Airport Experience: She gives great customer service and goes out of her way to be helpful and suggestive. Work Location: Wendys   Date: 3/31/21 Employee: Keron Sulker Airport: Newark Liberty International Airport Experience: Keron is Rhonda's right hand, go-to man! When in need, she knows she can depend on him. They are short staffed and he is always there to make sure the store is open, bouncing between two at times. He always goes above and beyond without even being asked. He listens so she knows what the customer wants sometimes before they do. He is a great employee to have, I truly appreciate him! Work Location: Steller Partners (The New Stand)   Date: 3/31/21 Employee: Chris Martin Airport: Newark Liberty International Airport Experience: Chris is always such a respectful and helpful young man. His store is in a very busy satellite and he is always happy, ready to serve our guest. Chris shows he care for how his actions may impact others. He always shows respect for people, places, and things and always uses a kind or polite word even when someone is upset. Work Location: Canonica ( All you need)   Date: 3/31/21 Employee: Sonal Patel Airport: Newark Liberty International Airport Experience: Sonal is so sweet, so kind, so approachable. She is very friendly and easy to talk to. She is very nice and open, so you can easily approach her and say hello. If you are having a bad day, stop by her location , you will feel better when you leave! Work Location: Dunkin Donuts   Date: 3/31/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: ACES Virginia Moreno did an outstanding job assisting a customer with special needs that was dropped off at the wrong level. Virginia escorted the passenger to departures and made sure she was taken to the correct location to check in. The customer was very happy with her service. Thank you Virginia for your excellent work, professionalism and proactiveness. Work Location: ERMC Aviation   Date: 03/31/2021 Employee: Georgette Ross Airport: Newark Liberty International Airport Experience: She took her time to help a elderly couple and explain where they have to go with two carts full of luggage Work Location: ERMC   Date: 03/31/2021 Employee: Jessica Vera Airport: Newark Liberty International Airport Experience: Jessica is someone that we all can count on , she goes above and beyond when it comes to her work. She may not be out in the field but she plays a major roll in our day to day activities. Work Location: ERMC   Date: 03/31/2021 Employee: Bredy Jean-Luis Airport: Newark Liberty International Airport Experience: Bredy has helped throughout the restaurant. The experience that he gives to his fellow crew members is friendly and he is always smiling no matter what! He has been working for over 15 years for EWR. Bredy deserve to be on this list! Work Location: Saison   Date: 3/30/21 Employee: Merva Mighty Airport: JFK International Airport