| Date: 06/15/20 |
| Employee: Deyanira Gomez |
| Work Location: Parking |
| Comments: She is great in service and always takes care the best she can, going above her duty and making sure all take care. |
|
|
| Date: 06/10/20 |
| Employee: |
| Work Location: Parking |
| Comments: Deyanira Gomez is one of the most approachable, respectful and helpful person I know at the ABM office located in Building |
|
|
| Date: 06/10/20 |
| Employee: Frederick James |
| Work Location: Parking |
| Comments: Frederick continues to assist his co-workers in any which way possible .Frederick has been kind, patient and
extremely helpful .He supported the customers by ensuring that any difficulty they encountered was resolved
quickly to the satisfaction of our team. Frederick truly exemplifies an employee who is focused on delivering
exceptional customer service. he went out of is way to donate to the children pantry in this time of dire need. |
|
|
| Date: 06/08/20 |
| Employee: Mario Cassinelli |
| Work Location: Parking |
| Comments: Mario is very respectful easy to work with. As a supervisor he is ready to help and listen to our concerns. I
feel so comfortable to approach and ask any question I need answers to. it is such a pleasure working with
Mario. |
|
|
| Date: 06/03/20 |
| Employee: Nahdirah Leggins |
| Work Location: Taxi |
| Comments: I just wanted to email you about compassion and professionalism that Nahdirah Leggins showed me a few
nights ago. God sent her to me in a time of need and I am so grateful that He did. I was very upset and alone.
I had no phone, money or anything with me. Even though this Covid mess was going on, she let me use her
phone to call my Mom. She made sure I was taken care of and got me a taxi back to the Crowne Plaza where I
was staying. It's people like her that make this world a better place. Thank you so much!
Tiffiney Morris
Passenger |
|
|
| Date: 06/03/20 |
| Employee: Nahdirah Leggins |
| Work Location: Taxi |
| Comments: My name is Peggy Cooper, I live in Pascagoula, MS and I just wanted to thank you and your employee
Nahdirah Leggins, for the kindness and assistance you gave my daughter last night in her time of need.
She was so upset and in so much distress, crying so hard I could hardly understand her. She has epilepsy
and her seizures are brought on by stress and I was so afraid that she would have a seizure if she didn't calm
down.
I knew Andy had not gone off and left her, I told her he was somewhere in that airport looking for her,
and he was. He said her never moved the car, she apparently was looking in the wrong spot for the car.
Anyway, I just wanted you to know how much, as a mother, that I appreciate your kindness and help you
and Nahdirah, gave to my daughter in her hour of need. |
|
|
| Date: 05/29/20 |
| Employee: Mario Cassinelli |
| Work Location: Parking |
| Comments: Mr. Cassinelli treats people with respect, Polite and very helpful. He is an outstanding team leader. |
|
|
| Date: 05/28/20 |
| Employee: INDRANIE RAMKISSOON |
| Work Location: Customer Service/Information Desk |
| Comments: Miss Ramkissoon is a very respectful lady.She is nice in all ways cooperate in helping coworkers and
customers in a very professional manner. She always has a smile and a very pleasant personality. She just
makes everyone feels welcome and comfortable. |
|
|
| Date: 05/26/20 |
| Employee: Lorna Tomblison |
| Work Location: Customer Service/Information Desk |
| Comments: Mrs. Tomblison is a very helpful and efficient worker. She handles her tasks with much diligence and care.
Mrs. Tomblison is always available to assist and very eager to learn. She is a responsible and very reliable
worker. |
|
|
| Date: 05/26/20 |
| Employee: Ylma Infante |
| Work Location: Customer Service/Information Desk |
| Comments: Ms. Ylma Infante is an excellent worker. She is ready, willing and able to assist with customer service related
issues in addition to her daily tasks. |
|
|
| Date: 05/25/20 |
| Employee: Deyanira Gomez |
| Work Location: Parking |
| Comments: Ms. Gomez continues to assist the American Airlines team members using the Red Lot during the pandemic.
Ms. Gomez has been kind, patient and extremely helpful to our team members. Ms. Gomez supported our team
members by ensuring that any difficulty encountered was resolved quickly to the satisfaction of our team
members. Ms. Gomez truly exemplifies an employee who is focused on delivering exceptional customer
service. |
|
|
| Date: 05/23/20 |
| Employee: Courtney Williams |
| Work Location: Taxi |
| Comments: I had the opportunity to observe Courtney, a taxi representative inside Terminal 7 while waiting for some
travelers who had arrived on an international flight from Kiev. Courtney immediately stood out with his
friendly and warm welcome to all of the passengers who walked past his podium. He even walked passengers
to the exit to assure that they were headed in the right direction. His desire to make the most of his assignment
and improve the passenger experience such as the time he took the time to give accurate and detailed directions
on how to use the AirTrain and subway. Way to go, Courtney! |
|
|
| Date: 05/22/20 |
| Employee: Deyanra Gomez |
| Work Location: Parking |
| Comments: Ms. Gomez has been an integral part of the business conducted between the 2 parties, both PA/ABM and
DHS/TSA since inception. She is always courteous, thorough and knowledgeable whenever I deal with her,
whether in person or over the phone. She always handles things accurately and provides insight into
circumstances requiring intervention. Her assistance is a valued asset and one that I rely on in the normal
course of my business dealings with the Port Authority and ABM Parking Services.
Please know that I recommend Ms. Gomez for recognition by her superiors for a job always well done! |
|
|
| Date: 05/22/20 |
| Employee: Deyanira Gomez |
| Work Location: Parking |
| Comments: I have dealt with Deyanira Gomez at the ABM parking office at JFK for many years.
She is professional, efficient, friendly and always willing to help. Love the JFK ABM parking lot office and
Deyanira is an asset to the company |
|
|
| Date: 05/22/20 |
| Employee: Deyanira Gomez |
| Work Location: Parking |
| Comments: Ms. Gomez demonstrates professionalism and is extremely helpful. Deyanira always has a smile on her face
and is willing to help no matter how big or small the task. Deyanira is an asset and if anyone deserves
recognition, it's her! |
|
|
| Date: 05/21/20 |
| Employee: Ilyma Infante |
| Work Location: Parking |
| Comments: She is very professional and dedicated employee. She displays such a calm and pleasant personality no matter
how difficult the challenge is.She is very flexible. Always willing to render help if needed . Her communiation
skill in resolving the problems she encounter with the customers over the phone is amazing. |
|
|
| Date: 05/21/20 |
| Employee: Indra Sookram |
| Work Location: Parking |
| Comments: Miss Sookram is always very approachable and polite employee. She always ready to help patron in any
situation. She has smile all the time and provides excellent customer service. |
|
|
| Date: 05/21/20 |
| Employee: Samina Salahuddin |
| Work Location: Parking |
| Comments: Samina is a very dedicated worker. She goes above and beyond to assist customer or a co-worker. Always
willing to help others.. |
|
|
| Date: 05/21/20 |
| Employee: Lorna Tomblison |
| Work Location: Parking |
| Comments: Lorna is a dedicated and versatile employee. She fill in comfortably when others are on vacation. Always
willing to work. Good job Lorna. |
|
|
| Date: 05/21/20 |
| Employee: Indra Sookram |
| Work Location: Parking |
| Comments: Indra is a very pleasant employee. She is willing to assist at all times, very responsible employee. |
|
|
| Date: 05/21/20 |
| Employee: Mohammed Qureshi |
| Work Location: Airline Information Desk |
| Comments: Mr. Qureshi was working the check-in desk for an Air India Re-Patriation flight. I had come across an
elderly gentleman who worked his way in the queue to the top of the TSA security line when he informed
the agent he wanted to check his bag. The gentleman did not speak English and he needed to go to airline
check-in to check his bag for the flight. I escorted the gentleman to the check-in line and brought him to
Mr. Qureshi. Mr. Qureshi was able to speak to the gentleman in his native language and it was determined
that he had not yet been processed for the flight. The Indian Gov't required various forms to be filled out
and a thermal check for each passenger. When Mr. Qureshi explained the process to the passenger, it was
clear he was confused and did not understand what needed to be done to process for the flight. Mr. Qureshi
observed this and personally escorted the passenger through each phase of the process and assisted him
when needed. When the process was completed, he took the time to escort the passenger to the top of the
security line (as he had already waited his time in the queue). Mr. Qureshi clearly went above and beyond
to ensure this elderly and confused passenger was safely processed and was able to make his flight back
home to India. Because of this personal attention to our passengers, Mr. Qureshi is deserving of a We Soar
Higher Award. |
|
|
| Date: 05/20/20 |
| Employee: Nelson Cardona |
| Work Location: Maintenance |
| Comments: Nelson works as a cleaner at terminal #4, he always going that extra mile, he never stop doing
his job and he is very respectful. I really appreciate Nelson work and I think he really
deserves this nomination. Thank you Nelson for a job well done. |
|
|
| Date: 05/20/20 |
| Employee: Yolanda Shields |
| Work Location: Parking |
| Comments: Yolanda Shields (SIC) is a valuable asset to Parking. She exceeds expectations on a daily basis. Yolanda is that
person that goes above and beyond to see that the customers as well as employees needs are met. You can go to
her at any given time and she will assist in whatever issue you may have. Yolanda goes out of her way to show
that she cares. Her dedication and commitment is commendable. Yolanda is well deserving of this award. |
|
|
| Date: 05/20/20 |
| Employee: Linda Fore |
| Work Location: Parking |
| Comments: Linda Fore is the manager of our Employee Sales Office. She far exceed expectations on a daily basis. Linda
is committed and passionate about her job and works diligently to satisfy the patron's needs. Her leadership is
outstanding and she is truly appreciated for all that she does. |
|
|
| Date: 05/20/20 |
| Employee: Tineshwar Ghaness |
| Work Location: Service Category Not Known |
| Comments: Mr. Ghaness is a supervisor-in-charge that demonstrates on a daily basis leadership. He owns what ever
problem comes along until it is resolved. He welcomes a challenge and is dedicated to seeing that his
employees as well as patrons, needs are met. I can go to him for help at any given time and he immediately
assists and I appreciate all that he does. I believe that he is deserving of this acknowledgement and award. |
|
|
| Date: 05/20/20 |
| Employee: Patricia Quick |
| Work Location: Parking |
| Comments: I nominate Patricia Qucik for her amazing work ethic and the caring she shows others whether it is an another
employee or customer she is helping. Ms. Patricia has shown exemplary leadership and is role model to others
who look up to her. She continues to go above and beyond for many when its least expected and gets the job
done. Which is why I am nominated this well deserved ABM Employee. |
|
|
| Date: 05/20/20 |
| Employee: Nailah Craig |
| Work Location: Parking |
| Comments: I nominate Nailah Craig for her knowledge in assisting others. Nailah has always shown that she is willing to
help when needed and follows through until the task is completed. I have seen her go above and beyond when
asked to research information to help a customer or another fellow employee with a situation. Nailah is well
deserved of the nomination. |
|
|
| Date: 05/20/20 |
| Employee: Nailah Craig |
| Work Location: Parking |
| Comments: Nailah Craig exceeds expectations on a daily basis. She is always willing to go that extra mile to do whatever
needs to be done for the company. She is very concerned about the needs of the customers. She strives to make
the customers happy and to make their visit with us pleasant. Her customer service is outstanding and she far
exceeds what is expected of her. |
|
|
| Date: 05/20/20 |
| Employee: Sabrian Taylor |
| Work Location: Parking |
| Comments: Sabrina is an employee who has shown tremendous knowledge in her position as a Supervisor. When she is
called upon for her help in assisting a customer with an issue, she has the means on resolving situations very
smoothly and efficiently. She is known as the "go to person" when you may have a problem that needs to be
solved or just need an answer to a question. Which I why is nominate her for this award. |
|
|
| Date: 05/18/20 |
| Employee: Lisa Richardson |
| Work Location: Customer Service/Information Desk |
| Comments: Lisa ensured a family of four made a flight to TLV. They were upset because of documentation issues and Lisa
reassured them, helped and in the end they made their flight. |
|
|
| Date: 05/14/20 |
| Employee: Indranie Ramkissoon |
| Work Location: Parking |
| Comments: Miss Ramkissoon is a very dedicated worker. She goes beyond and above to assist a custom or a co-worker.
Always willing to help others in their work. |
|
|
| Date: 05/14/20 |
| Employee: Naima Terki |
| Work Location: Parking |
| Comments: Working with Naima on a daily is surely a pleasure. She is very dedicated and hard working with a very
pleasant personality which makes her approachable. Extremely helpful and cooperative. |
|
|
| Date: 05/12/20 |
| Employee: Vidal Villanueva |
| Work Location: Parking |
| Comments: He is extremely dedicated to his work. He is very cooperative and willing to go that extra mile to render his
assistance. His pleasant personality and the respect he gives to everyone makes it a pleasure to work with him
on a daily basis. |
|
|
| Date: 05/12/20 |
| Employee: Greta Fernandez |
| Work Location: Parking |
| Comments: She is a dedicated employee with a very pleasant personality. She is very cooperative and helpful. Working
with her on a daily basis is surely a pleasure. |
|
|
| Date: 05/12/20 |
| Employee: Indranie Ramkissoon |
| Work Location: Parking |
| Comments: She is very dedicated and punctual worker. She is always willing to assist in anyway possible.She has a very
pleasant mannerism. |
|
|
| Date: 05/12/20 |
| Employee: Joseph McCarthy |
| Work Location: Service Category Not Known |
| Comments: He is a very reliable, dedicated and cooperative worker. Always willing to work on any duties. Working with
Mr. McCarthy on a daily basis is a pleasure. |
|
|
| Date: 05/12/20 |
| Employee: Lorna Tomblison |
| Work Location: Parking |
| Comments: She is a very reliable and dedicated worker. Always willing to work on any task. |
|
|
| Date: 05/12/20 |
| Employee: Mario Cassinelli |
| Work Location: Parking |
| Comments: He is extremely competent in handling the most difficult and sensitive changes that are going on in the Sales
Office. Because of his excellent communication and problem solving skill, he interacts with his staff and co-
workers in the most professional manner. He is very knowledgeable and cooperative. It a pleasure working
with him on a daily basis. |
|
|
| Date: 05/08/20 |
| Employee: Diphena Saintil |
| Work Location: Service Category Not Known |
| Comments: Miss Diphena Saintil is very diligent, respectful and professional. |
|
|
| Date: 05/07/20 |
| Employee: Flor Garcia |
| Work Location: Maintenance |
| Comments: Flor is a great worker, always is doing her job above and beyond . |
|
|
| Date: 05/07/20 |
| Employee: Migdalia Marrero |
| Work Location: Parking |
| Comments: thank you for your services |
|
|
| Date: 05/07/20 |
| Employee: Jonathan Meissner |
| Work Location: ID Office |
| Comments: Made the entire experience enjoyable and very easy with very clear and
understandable instructions. Assisted me with any questions with the process of
getting my ID. I would highly recommend Jonathan for any future processes I may
have. |
|
|
| Date: 05/06/20 |
| Employee: Sabrina Taylor |
| Work Location: Parking |
| Comments: Sabrina Taylor is a Supervisor who is always willing to help. You can approach Sabrina with any problem and
she readily owns it. She has been helpful in assisting customer service with various issues. We call her "Our
Go To Girl." She has assisted in the training of her peers and she is respected for her knowledge and
enthusiasm to help when needed. Sabrina is a valuable asset to Parking and her commitment and dedication
does not go by unnoticed. Thank you Sabrina for all that you do! |
|
|
| Date: 05/06/20 |
| Employee: Renauta Zingarello |
| Work Location: Parking |
| Comments: Renauta is an outstanding customer service representative. She daily seeks to connect to the patrons, while
trying to solves the issues they present. During this pandemic she has been overwhelmed with customers calls
and she daily handles the problems in an professional manner. She is accused of issues being her fault, but she
connects to the customers in a way that changes their outlook. Renauta has been complimented by customers
for her efficiency in resolving their claims. She truly follows the " WE SOAR" standards.! Great Job Renauta! |
|
|
| Date: 05/06/20 |
| Employee: Jose Torres |
| Work Location: AirTrain |
| Comments: I would like to recognize Jose Torres for his customer service because while I was at Terminal B I had a
platform full of passengers; Jose was passing through, and assisted me without hesitation. Jose helped me
assist the passengers with the smart carts, luggage, and the parents who had babies . He helped me give
directions to the passengers and he assisted me with lining up the passengers on the platform so we can
transition them to terminal A or C when the air-train arrived. He deserves to be recognized for this award
because he went above and beyond the call of duty to assist another co-worker at a terminal that he wasn’t
assigned to. Jose is an excellent team player because he took the initiative to help out another co-worker
without being instructed to do so. We need more people that are selfless like Jose. |
|
|
| Date: 05/06/20 |
| Employee: Sheree Alston-Mosley |
| Work Location: Parking |
| Comments: Sheree is a Supervisor for ABM parking. She has a very welcoming smile and is always willing to resolve any
issue she is faced with. Her smile alone brings peace to a angry patron. Her smile is contagious and definitely
will make you smile back, I had a patron say "her smile calmed me down." Sheree offers a sincere welcome to
everyone that approaches her. She is very approachable and willing to help in any way that she can. She is an
asset to the service. |
|
|
| Date: 05/06/20 |
| Employee: Lawanna Swinson |
| Work Location: Parking |
| Comments: Lawanna Swinson is an overnight Supervisor-in-Charge. She demonstrates a high level of respect and is
therefore highly respected by her co-workers. Ms. Swinson not only gives respect she meets all of the WE
Soar standards. She connects to the customers needs, she welcomes a challenge and she is approachable.
Ms. Swinson is admired by peers for her approachability. You can go to her with any problem and she will do
her best to resolve the issue. She takes ownership as the SIC to handle any disgruntled patrons in an efficient
and respectful manner. Ms. Swinson is deserving of being recognized for her efforts. |
|
|
| Date: 05/06/20 |
| Employee: Elisa Cruz |
| Work Location: Dining |
| Comments: Elisa has provided excellent service and has maintained the Starbucks locations in Terminal B keeping it
stocked with products and open and operating during the Pandemic. She has continually reached out to the
staff and has done a great job connecting with all the passengers and employees during this challenging time. |
|
|
| Date: 05/06/20 |
| Employee: Sana Nadeem |
| Work Location: Store |
| Comments: While traveling from Redding to Zurich we had a layover in Newark. Not having had food in the
plane and having been up for more than 12 hours we were desperately looking for food (everything was
closed in the airport). Sana in Starbucks (terminal B) agreed to take extra time and heat us sandwiches even
though she had closed already. This was very very much appreciated. Her kindness and availability were re
remarkable. Thank you!
Brand Name: Starbucks B Pre HMSHOST-STARBUCKS NEWARK INTERNATIONAL AIRPORT |
|
|
| Date: 05/06/20 |
| Employee: Gretta Fernandez |
| Work Location: Parking |
| Comments: SHE ALWAY RESPECT EVERYBODY.
SHE IS ALWAYS POLITE AND HELPFUL
SHE COULD TAKE CARE EVERY EMPLOYEE WITH RESPECT AND COURTESY. |
|
|
| Date: 05/06/20 |
| Employee: Gretta Fernandez |
| Work Location: Parking |
| Comments: Gretta is a great and motivate coworker. She is always able to help and she always say we are a TEAMWORK. |
|
|
| Date: 05/04/20 |
| Employee: Gifty Wales |
| Work Location: Taxi |
| Comments: Gifty is taxi dispatcher who is true helper. Her supervisors can count on Gifty to hold over on her post because
of last-minute changes or employee absence. |
|
|
| Date: 05/04/20 |
| Employee: Carolyn Bower |
| Work Location: Taxi |
| Comments: Carolyn is taxi dispatcher who is true team player. With the many demands that have effected the work
schedule, Carolyn jumps in to help in any way that she can with no complaints. |
|
|
| Date: 05/04/20 |
| Employee: Shonda Jones |
| Work Location: Taxi |
| Comments: Shonda is a supervisor that has done a great job motivating the employees during these challenging times. She
gives words of encouragement besides doing a spectacular job with helping to make sure our booths, time
clocks, work area, etc. is being sanitized. |
|
|
| Date: 05/04/20 |
| Employee: Ramiro Rojas |
| Work Location: Customer Service/Information Desk |
| Comments: Positive feedback sent to manager from passenger:
My name is Nghia and I am sending an email to give feedback regarding the service that my father received
at JFK yesterday. He arrived to JFK from Korea on Asiana Airlines. When he arrived there was some
complications with his ticket to Detroit/Burlington with Delta Airlines. Because my dad does not speak
English well, he was able to call me with the help of Ramiro. After a while we were finally able to figure
out his tickets and he arrived home safely. Overall, Ramiro was a tremendous help in this whole process. He
was friendly and assisted my dad throughout his time at JFK and with getting his ticket problems solved.
Definitely would rate his service a 5/5!
Thanks,
Nghia |
|
|
| Date: 04/30/20 |
| Employee: Jose Saez-Penate |
| Work Location: Customer Service/Information Desk |
| Comments: Jose is very welcoming and informative when I need information on any incoming flights. Always ready to
assist when needed. Goes above and beyond. |
|
|
| Date: 04/28/20 |
| Employee: Nashay Howard |
| Work Location: Customer Service/Information Desk |
| Comments: Great |
|
|
| Date: 04/27/20 |
| Employee: Samina Salahuddin |
| Work Location: Parking |
| Comments: Samina interacts with everyone in the most professional manner and is very easy to deal with on a daily
basis.She has an excellent communication and problem solving skill.She has shown herself to be extremely
competent in handling the most difficult situations. |
|
|
| Date: 04/25/20 |
| Employee: Iesha Walker |
| Work Location: Customer Service/Information Desk |
| Comments: I would like to recommend Iesha Walker. She's always proactive on post. She always
gives concise information and puts the passengers needs first. She's a great example of
what it means to work in customer service. |
|
|
| Date: 04/21/20 |
| Employee: Sherry Winograd |
| Work Location: Customer Service/Information Desk |
| Comments: Sherry W has continued to come into to Newark Liberty International Airport during this pandemic. Donning
gloves and colorful handmade mask, this VOLUNTEER is always happy to provide excellent customer service
for passengers. Plus, she’s got some fun and interesting stories to share! Today she spotted a woman sitting all
alone, and instinctively asked if she needed help. The woman had been waiting for her daughter to arrive…and
unaware she was in the wrong terminal! Thankful to have Sherry nearby, she was given the fastest way to
Terminal C. |
|
|
| Date: 04/20/20 |
| Employee: Jorge Ruiz |
| Work Location: Parking |
| Comments: During my WE SOAR Customer Service Training Class, I was explaining to the employees about nominating
their peers for a job well done. It was bought to my attention by several employees about the fast actions by
Mr. Ruiz to assist a customer in need. While working in Valet a customer and his family exited the elevator and
as they did so, the father starting having a seizure. Mr. Ruiz who has a daughter that also suffers from seizures
immediately went over to assist. He asked the patron's wife if he could help and if her husband had a wallet.
She retrieved his wallet and he told her to place it in his mouth. By doing this the patron did not bring any harm
to himself. The customer recovered and he and his family was grateful for Mr. Ruiz's help. I am submitting
this because his fellow co-workers said they do not have computers to nominate Mr. Ruiz for a well deserved
recognition. |
|
|
| Date: 04/14/20 |
| Employee: Victor Chan |
| Work Location: Ground Transportation |
| Comments: Melissa observed Driver Victor Chan delivering excellent customer service. Victor got off the bus to direct
two passengers who mistakenly boarded his bus. He was very pleasant and engaging. He ensured the
passengers received the necessary information to reach their destination. |
|
|
| Date: 03/21/20 |
| Employee: Margret Moore |
| Work Location: Customs and border protection |
| Comments: This employee demonstrates an exemplary level of customer service and professionalism in assisting
Customs and Border Protection in the Newark Airport Terminal C Primary area. Her ability to assist in
expending the processing of hundreds of passengers (sometimes numbers exceeding 200 at a single arrival) is
outstanding and it makes the job of the Officers so much easier when she is on duty. We love seeing Miss.
Moore on duty when we arrive to our Terminal C work location. |
|
|
| Date: 03/20/20 |
| Employee: Twan Beckford |
| Work Location: Wheelchair Service |
| Comments: During an incident where a customer was attempting to assault a JetBlue employee, Twan stepped in to prevent
injury to either party. His intervention contributed to all parties being kept safe. We thank Twan for sacrificing
his personal safety on behalf of others. |
|
|
| Date: 03/18/20 |
| Employee: Kathy Toala |
| Work Location: Customer Service/Information Desk |
| Comments: Hallmark customer service agent Kathy Toala assisted a passenger that got dizzy and fell in TSA pre-security
queue. The fall caused the passenger to hit her head on the floor. Kathy immediately ran to the passenger's aid
and held the passenger's head while notifying the medical team. |
|
|
| Date: 03/18/20 |
| Employee: Syed Shakil |
| Work Location: Parking |
| Comments: Mr. Shakil is a very hard worker. He is efficient as a acting SIC or just a supervisor. Always ready to assist in any
capacity. |
|
|
| Date: 03/18/20 |
| Employee: Deon Hibbert |
| Work Location: Parking |
| Comments: Deon is a very efficient and hard worker. Always willing to help in any situation, whether it’s a customer or
employee. |
|
|
| Date: 03/17/20 |
| Employee: Meherun Kanak |
| Work Location: Customer Service/Information Desk |
| Comments: Thanks for rewarding me with further inspiration.
Thanks a lot! |
|
|
| Date: 03/16/20 |
| Employee: Kiara Mendoza |
| Work Location: Welcome Center |
| Comments: She was outspoken and made the passengers in her surroundings aware of that she was there to assist them. I
saw her offer to a passenger a shuttle as form of transportation. They refused because it was a shared ride.
She then offered other alternatives for transportation. They gladly accepted her suggestions and they chose
the form of transportation that they saw fit. |
|
|
| Date: 03/15/20 |
| Employee: Zaida Penafiel |
| Work Location: AirTrain |
| Comments: Airtrain Operation - Terminal B was the transfer point due to some maintenance being done on the tracks. She was calm, attentive and helped passengers disembark and board the right train to their next destination. A family with lots of luggage and children needed help to get to Terminal C, she boarded the train and accompanied them to the gate for their departure. |
|
|
| Date: 03/14/20 |
| Employee: Kathy Toala |
| Work Location: Customer Service/Information Desk |
| Comments: I as a supervisor i experience something amazing today from one of my agents assisting a passenger that fell
and hit her head on the floor in TSA while waiting in the queue to get into security. She went above and
beyond being there with her having a conversation with her because she was bleeding from her head. She
stood with her And her husband until EMS arrived to take her. |
|
|
| Date: 03/13/20 |
| Employee: Diomis Romero |
| Work Location: Service Category Not Known |
| Comments: While doing my tour I observed Diomis assisting a passenger that didn't
speak a word in English, with the help of their tablet and a lot of patience they
managed to figure out what exactly the passenger needed and they helped her to get
to her destination. Diomis did an excellent job. Keep up the good work. |
|
|
| Date: 03/13/20 |
| Employee: Michelle Roberts |
| Work Location: Customs and border protection |
| Comments: Employee had a disgruntled Swiss airlines customer approach her and ask if there was anybody that can help him
retrieve his photo camera he left on the aircraft. Michelle notified me and Swiss airlines was made aware of the issue.
About 30 minutes later no Swiss representative responded to help customer, Michelle went above expectations and
helped the customer search for a Swiss representative. |
|
|
| Date: 03/11/20 |
| Employee: Emma Nikoi |
| Work Location: Service Category Not Known |
| Comments: Emma is a well versed in Audits .She knows her job like the back of her hand..she goes above & beyond to
get the job done...she deals with a lot of different attitudes and bosses YET she still manage to complete her
work & stll help us out (her staff) WITH OUR PROBLEMS ..she deserves to be RECOGNIZED &
REWARDED for all that she do..shes definitely a huge asset to ABM PARKING SERVICS |
|
|
| Date: 03/10/20 |
| Employee: Virginia Moreno |
| Work Location: Welcome Center |
| Comments: While doing my tour I observed Virginia assisting a passenger that didn't
speak a word in English, with the help of their tablet and a lot of patience they
managed to figure out what exactly the passenger needed and they helped her to get
to her destination. Virginia did an excellent job. Keep up the good work. |
|
|
| Date: 03/10/20 |
| Employee: Lorraine Cort |
| Work Location: Parking |
| Comments: Lorraine is a good work, a pleasant to work with.
Always smiling. Good team work will to help out
at all times |
|
|
| Date: 03/10/20 |
| Employee: Marisol Velez |
| Work Location: Parking |
| Comments: Marisol is professional at her job, kind,friendly and
does a great job. |
|
|
| Date: 03/10/20 |
| Employee: Rosa Armstrong |
| Work Location: Parking |
| Comments: Good employee, I would like to be more like Rosa when it comes to doing her job, |
|
|
| Date: 03/09/20 |
| Employee: Subrina Ramrup |
| Work Location: Welcome Center |
| Comments: Good evening! Last night I was at JFK International Airport in N.Y.C. during that time, I had
the opportunity to witness your employee, Subrina Ramrup greet customers, welcome them to N.Y.C., and
assist and direct them to cabs, to the airbus and to hotels.
She was very busy! I watched as she helped approximately a dozen customers, from almost that many foreign
countries, and serviced them with kindness, a smile and great efficiency. She was a joy to behold! I commend
you on having such a delightful employee!
She works at Terminal 7. Respectfully, George N. Manley |
|
|
| Date: 03/08/20 |
| Employee: Chime Shivatsang |
| Work Location: Customer Service/Information Desk |
| Comments: As for agent Chime i give him a nice compliment for being inside TSA lanes by myself moving passengers
on his own for an hour. He was being calm and professional about it. |
|
|
| Date: 03/07/20 |
| Employee: Jacqueline Richardson |
| Work Location: Customer Service/Information Desk |
| Comments: Jacqueline is exceptional, contagious and very energetic. The way she greet passengers at their arrival makes
them feel getting like home. There's no bad days when Jacqueline is around! |
|
|
| Date: 03/07/20 |
| Employee: Ann Gibbs |
| Work Location: Customer Service/Information Desk |
| Comments: This agent responded quickly and went above and beyond of their duties for providing what it was necessary to
make a passenger feel better while waiting for CBP to be process wasn't feeling well. |
|
|
| Date: 03/06/20 |
| Employee: Domingo Veras |
| Work Location: Maintenance |
| Comments: Domingo is very responsible, always respectful and takes his job seriously. He always has a smile on his face
and is very gracious when we have to disturb his duties. He is a pleasure having around. |
|
|
| Date: 03/05/20 |
| Employee: Victoria Amesimeky |
| Work Location: Parking |
| Comments: EZ Pass reader not working for my exit. Victoria was super helpful and super quick. She saw me stuck, stepped
right up and 100% with a smile addressed and fixed the issue. I was very impressed. |
|
|
| Date: 03/05/20 |
| Employee: Douglas Kent |
| Work Location: Customer Service/Information Desk |
| Comments: I work with Mr. Douglas every Wednesday and Thursday and I notice that he's always
assisting passengers, he's always going above and beyond with a smile on his face. He's
always approachable and willing to help. |
|
|
| Date: 03/05/20 |
| Employee: Nahdirah Leggins |
| Work Location: Taxi |
| Comments: Nahdirah Leggins always provides outstanding customer services to our customer. |
|
|
| Date: 03/04/20 |
| Employee: Zia Ahmed |
| Work Location: Customer Service/Information Desk |
| Comments: While on my tour as a supervisor I received a call from an ACES at T7 asking for an Urdu translator because
the passenger spoke no English. I picked up ACES Zia Ahmed from terminal 1FIS and took him to Terminal
7 to assist the passenger. ACES Zia spoke to the passenger and the passenger told him that he lost his
passport and he had no money was hungry and tired. ACES Zia went out his way and bought the passenger
something to eat and drink out his own pocket; just to later found out that the “stranded passenger” actually
made up different stories to other ACES, PAPD and PA staff. |
|
|
| Date: 03/04/20 |
| Employee: Stephanie Correa |
| Work Location: Customer Service/Information Desk |
| Comments: American Airlines Manager on duty Stephanie Correa assisted and stood by during TSA long lines and assisted
TSA with customer service for all passengers and maintained them calm and expediting passengers for their
connections she showed great deal of leadership and customer service to agents and passengers. |
|
|
| Date: 03/04/20 |
| Employee: ILeana Williams |
| Work Location: Airline Information Desk |
| Comments: She is very approachable person |
|
|
| Date: 03/03/20 |
| Employee: Bianka Acosta |
| Work Location: Customer Service/Information Desk |
| Comments: My expectations for a flight on Virgin Atlantic are always high and my high expectations were met. I was
incredibly pleased that Bianka remembered my name and greeted me accordingly. She also remembered the
names of my wife and son even though they were not traveling with me. She is a STAR! I never thought I
would say that, I look forward to checking in for my flight. It is always a pleasure to have Bianka waiting at
check in desk at JFK. Having her as the first point of contact in the overall journey experience is tremendous. |
|
|
| Date: 03/03/20 |
| Employee: Lorraine Cort |
| Work Location: Parking |
| Comments: Lorraine Cort is and excellent worker.
Great team work, willing to get the job done with a smile! |
|
|
| Date: 03/03/20 |
| Employee: Craig Folk |
| Work Location: Customer Service/Information Desk |
| Comments: Employee received great compliment from passenger:
Dear Craig,
Allow me, please, to thank you on behalf of my colleague, Stefan Savic – he is currently on a flight
travelling back to Bucharest.
He will contact Tarom, the Romanian carrier and give them the reference number you have kindly provided
to ensure the luggage is tracked and gets here soon.
Your assistance in this matter is highly appreciated and once again big thank you.
Best regards from Bucharest,
Roxana |
|
|
| Date: 03/03/20 |
| Employee: Lynn Hughes |
| Work Location: Customer Service/Information Desk |
| Comments: Employee noticed a customer in distress due to a family emergency and went out of her way to locate an airline
employee to assist the customer in booking a ticket for a flight to Tampa St Pete. Please note that no airline
counters were open at this time. She located an off duty supervisor from SkyWest who agreed to assist the
customer. |
|
|
| Date: 03/03/20 |
| Employee: Michael Reilly |
| Work Location: Airline Information Desk |
| Comments: Employee assisted a customer needing to book tickets during a family Emergency. Employee did so on his own
time outside of standard work hours. |
|
|
| Date: 03/03/20 |
| Employee: Rosa Armstrong |
| Work Location: Parking |
| Comments: Rosa is a very respectful and honest person ,she give a 100 percent on what she does. |
|
|
| Date: 03/03/20 |
| Employee: George Read |
| Work Location: Maintenance |
| Comments: We were walking behind TSA in front of the escalators and witnessed a young girl, about five years old, falling
backwards on the escalator as she was going up. George ran up the escalator and caught her. She was bleeding
and George administered first aid to her. He helped calm her and family. |
|
|
| Date: 03/03/20 |
| Employee: Sharon McDuffie |
| Work Location: Customer Service/Information Desk |
| Comments: Sharon is awesome to work with. She consistently strives to make the experience of her co-workers and
passengers positive. She is hard working, attentive, pleasant and devoted. As an ambassador of Newark
Airport and the Port Authority, she should be recognized as on of our finest employees! |
|
|
| Date: 03/02/20 |
| Employee: Virginia Moreno |
| Work Location: Welcome Center |
| Comments: As I was working with Ms. Moreno, I saw her demonstrate what it truly means to offer exceptional customer
service. 6 individuals from a group of family members arrived before the rest of the group. The second half of
the group was not able to reunite with the other individuals and proceeded to become nervous and anxious.
Virginia assisted them in connecting to the airport WiFi and also directed them to their hotel in order to
reunite with the others by using her tablet. This was a true example of an extraordinary employee. |
|
|
| Date: 03/02/20 |
| Employee: Telima Bowers |
| Work Location: Taxi |
| Comments: While in the terminal Telima pleasantly asked me if I needed any help. When I walked back in the area I had
stopped to type an email and she again greeted me and asked she can assist me with anything. As I typed my
email I heard and saw her time and time again actively seek people to help even if it did not look like they
needed a taxi. Her bright smile and kind disposition were so welcoming and should be recognized. |
|
|
| Date: 03/02/20 |
| Employee: Mawa M Kamara |
| Work Location: Dining |
| Comments: I am always in the food court. There is truly one place I can go and KNOW there is going to be a huge smile.
Mawa at the Carlos Bakery.
Every single day I watch her smiling every time someone comes up to her. She almost forces everyone around
her to be happy by her attitude. I think I will end up gaining weight just because she MAKES me buy
something. 100 of her and I could rule the world. |
|
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