Date: 09/10/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: Aces Virginia Moreno went above and beyond in assisting Delta airlines passenger to fill out mandatory customs declaration form for Santo Domingo as airline requires this paperwork to be completed before boarding the aircraft. The document was in Spanish and passenger was English speaking aces did not hesitate to assist in completing the online forms. Thank you Aces V. Moreno. Work Location: Unifi service   Date: 09/09/2021 Employee: Dignamara Morel Airport: JFK International Airport Experience: Aces Dignamara Morel went above and beyond in assisting an elderly customer with four suitcase that came off a Dakar Senegal airlines flight and have a connection at Newark airport travelling onto Seattle. Passenger only had $40.00 and that wasn't enough for a taxi. Aces called his daughter and she did an Uber ride pick up for him. Thank you Aces Dignamara for helping and communicating with a customer who cannot speak any english. Work Location: Unifi service   Date: 09/09/21 Employee: Stormey Settlemyre Airport: Newark Liberty International Airport Experience: Stormey OWNS IT! She is on top of her game and always follows up. She helps me everyday and ensures accuracy with our vendors! Thank you Stormey Work Location: OTG   Date: 09/08/2021 Employee: Julian Tiburcio Airport: LaGuardia Airport Experience: Julian Tiburcio is the General Manager for Spirit Airlines at LGA Terminal A. I am fortunate to work in collaboration and partnership with Julian when it comes to our Customer Experience goals at the airport. Julian is a cooperative, communicative and open-minded airport employee to work with. As always, Julian is accommodating to the requested needs to adhere to our airport Customer Experience. For example, during inspections at Terminal A, the wipes dispensers were empty and sans their respective nozzle outlet. The Patron Service Coordinator at LGA reached out to Julian and the issue was actioned immediately. It's a pleasure working with Julian and also listening to the great work he does for Spirit Airlines, as he makes sure the customers, employees and passengers are well taken care of. Work Location: Spirit Airlines   Date: 09/07/2021 Employee: Daniel St. Victor Airport: JFK International Airport Experience: While working at Terminal 4 outside the taxi dispatch area Mr. St. Victor did a wonderful job controlling the frontage. He provided a pleasant greeting/ closing and assisted passengers with questions. Work Location: ABM Taxi Dispatch   Date: 09/07/2021 Employee: Michael McGlyn Airport: JFK International Airport Experience: While working at Terminal 4 Mr. McGlyn did a great job controlling the inside taxi queue. He provided a kind greeting and asked passengers if they needed help. Work Location: ABM Taxi Dispatch   Date: 09/07/2021 Employee: Christopher Juarez Airport: JFK International Airport Experience: Mr. Juarez did a remarkable job assisting Spanish speaking customer with questions about his destination. Although the taxi driver also spoke Spanish, Mr. Juarez did not leave the passenger until he made sure everything was okay before the passenger left. He also added a kind act by opening the passenger's door to the taxi. Work Location: ABM Taxi Dispatch   Date: 09/07/2021 Employee: Marjorie Perez Airport: Newark Liberty International Airport Experience: Marjorie is the best! She always goes above and beyond to help our team. Work Location: OTG   Date: 09/07/2021 Employee: Patrick Wilson Airport: Newark Liberty International Airport Experience: I spent time observing the passenger flow and operation of the AirTrain at the Terminal B platform. While there I observed Patrick Wilson connecting with each passenger coming off of the escalator and elevator to the platform to help guide them to their AirTrain destination. He did not wait until passengers look confused or sought help but proactively asked them where they heading and directing the correct side of the platform and indicating how many stops to their destination. I understand how monotonous it may be to be asked the same questions over and over again but Patrick did treated each passenger with positivity, even assisting passengers in Spanish as needed. I appreciate Patrick's efforts and being a great example of how to create a positive customer experience environment for our passengers! Work Location: ERMC   Date: 09/06/2021 Employee: Janille Henderson Airport: JFK International Airport Experience: ACES Janille Henderson went above and beyond for pax who got hurt at T5 Airtrain Platform. ACES contacted PAPD, PA and her Supervisor, and comforted pax all the way through until help arrived Work Location: ERMC Aviation   Date: 9/03/2021 Employee: Shatoya Felder Airport: Newark Liberty International Airport Experience: As our passengers became frustrated having missed their flights, unable to retrieve their luggage etc as a result of hurricane Ida, our ACES Shatoya Felder was able to provide needed information to each customer while keeping them calm/ minimizing their frustration. Great job Shatoya! Continue to SOAR! Work Location: ERMC   Date: 9/02/2021 Employee: Tamara Henderson Airport: Newark Liberty International Airport Experience: As a result of tropical storm Ida; the telephones were bombarded with calls all day. Tamara was patient, polite, knowledgeable and maintained her composure throughout it all. She has certainly displayed exemplary customer service. Continue to SOAR Tamara! Work Location: ERMC   Date: 09/02/2021 Employee: Marc Cylion Airport: JFK International Airport Experience: Positive feedback from Happy or Not device: Passenger stated- Very Efficient, friendly and happy! Work Location: ABM Taxi Dispatch Services   Date: 09/02/2021 Employee: Frederick Paharsingh Airport: JFK International Airport Experience: Positive feedback from Happy or Not device: Passenger stated- Very Efficient, friendly and happy! Work Location: ABM Taxi Dispatch Services   Date: 9/1/21 Employee: Ramon Feliciano Airport: Newark Liberty International Airport Experience: TSA Supervisor’s Michael Piro had a flat tire this morning 8-30-21 in the Lot F employee parking lot. One of the Jet Blue mechanics by the name of Ramon assisted him in plugging the flat tire to get him to the tire shop. We just wanted to share and recognize Ramon as this selfless actions are truly appreciated by the TSA team. Work Location: Jet Blue   Date: 9/01/2021 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Adam displayed great customer service while assisting two passengers who fell on escalator P3-7. His assistance, care and concern were very impressive. Great job Adam! Continue to SOAR! Work Location: ERMC   Date: 9/1/21 Employee: Robert Orange Airport: Newark Liberty International Airport Experience: Compliment from a Passenger: To Cheryl Randazzo I simply cannot thank you enough! I went on a trip with a group and I was very stressed but you made it easier. We encountered a problem following multiple delays but Cheryl was very patient and went above and beyond to ensure that our needs were met. She even stayed late to help us. It’s rare to find such understanding customer service these days and Cheryl is a core example of that. We also couldn’t have done it without Robert Orange Jr. He supported Cheryls plan and allowed for out standing customer service. Thank you again Cheryl and Robert! Airport: NEW JERSEY - EWR - Newark International Date: 2021-08-11 Approximate Time: 11:00 PM Airline Name: Spirit Flight Number: Checkpoint/Area of Airport: Name of TSA employee (if known): Randazzo Cheryl And Orangejr Robert Work Location: TSA   Date: 9/1/21 Employee: Cheryl Randazzo Airport: Newark Liberty International Airport Experience: Email received from Passenger: Customer Service: . To Cheryl Randazzo I simply cannot thank you enough! I went on a trip with a group and I was very stressed but you made it easier. We encountered a problem following multiple delays but Cheryl was very patient and went above and beyond to ensure that our needs were met. She even stayed late to help us. It’s rare to find such understanding customer service these days and Cheryl is a core example of that. We also couldn’t have done it without Robert Orange Jr. He supported Cheryls plan and allowed for out standing customer service. Thank you again Cheryl and Robert! Airport: NEW JERSEY - EWR - Newark International Date: 2021-08-11 Approximate Time: 11:00 PM Airline Name: Spirit Flight Number: Checkpoint/Area of Airport: Name of TSA employee (if known): Randazzo Cheryl And Orangejr Robert Work Location: TSA   Date: 9/1/21 Employee: Perkens Vital Airport: Newark Liberty International Airport Experience: Email from passenger: Hello Ofelia I want to send a quick note to let you know that our visit on 30 Aug to the Union office was exceptional. Despite the fact that the storage room is exceedingly cramped, Perkins Vital was able to get our computer and laptop that was left on 28 Aug at TSA Preferred United checkpoint. Perkins was courteous and extremely customer focused to find our material. Work Location: TSA   Date: 9/1/21 Employee: Yolanda Rodriguez Airport: JFK International Airport Experience: Positive feedback results from Happy or Not device: Customer stated- made it safe and easy. Work Location: ABM Taxi Dispatch Services   Date: 8/31/21 Employee: Ashley Taveras Airport: Newark Liberty International Airport Experience: Ashley has only been with our company for 2 weeks and without any airport working experience, and she was able to adapt to the working environment on how busy it gets during busy hours. Despite the demand and pressure during peak hours, she's able to help passengers/customers in a friendly manner and being able to communicate bilingual and takes time to help everyone and work efficiently at the same time. I hope we get more employees just like Ashley. Work Location: World Bean   Date: 8/31/21 Employee: Corey Sims Airport: JFK International Airport Experience: After being furloughed for 13 months, Corey Sims who is the Head Chef at Bobby Van's came back to Terminal 8 determined to get the restaurant opened. Despite the challenges of not having a GM, most colleagues still being on furlough and many repairs that needed to happen before the restaurant could open, Corey stepped up, asking the questions needed to get the jobs started, getting the employees back on the path to return to work, actually making sure that vendors were secured to come in and every security protocol was adhered to in order to get the restaurant open. Within 4 short weeks despite the set backs and challenges Bobby Van's at Terminal 8 was opened. Corey proved to be a hard worker and committed to not to his job responsibilities but going ABOVE and BEYOND and being a Champion. Many thanks to Corey Sims for his dedication! Work Location: Tastes on the Fly - Bobby Van's   Date: 8/31/21 Employee: Agent Alma Salas Airport: Newark Liberty International Airport Experience: This was my first trip since March 2020 due to the pandemic and I was very nervous. Agent Salas was courteous and so very kind and calming. I wanted to give her a small gift of my appreciation but she would not accept it. Thank you all for providing us security for safe travel in the airport and beyond. Jeanette Gutierrez Work Location: TSA   Date: 08/29/21 Employee: Jasmine Huang Airport: Newark Liberty International Airport Experience: I received a letter from my team member Jasmine the other day. When I read the letter it was from a passenger who was shopping in our store. The passenger wrote: I'd like to thank you for the curtesy extended by you and you workers. I have been flying quite often and I am really impressed. The passenger was so thankful for the service she received from Jasmine. Work Location: DUFRY   Date: 8/27/2021 Employee: Carla Hamilton Airport: JFK International Airport Experience: Supervisor Carla on this day was observed assisting a family of 6 and a crying infant that seemed very confused. Supervisor managed to calm them down and even accompanied them to their next check-in area at terminal 5. Work Location: ERMC   Date: 08/27/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: Aces V. Moreno was approach by a distraught woman that come to the airport to collect a relative. This lady lost her wallet in the parking lot. She was very upset as her wallet contains cash, driver license and credit cards. Aces empathize and call P.A.P.D and a report was file. Thankfully a few mins later someone turned in the wallet to Travelers Aid and passenger was visibly happy and relieve to get her items return intact. Work Location: ERMC   Date: 08/27/2021 Employee: Romylet Pierre Airport: Newark Liberty International Airport Experience: Romylet goes out of his way to make sure all food is made in a safe and fresh way. He works extra hard to maintain standards and protect the health of our crew and customers. Work Location: Wendy’s   Date: 08/26/2021 Employee: Omar Deleon Airport: Newark Liberty International Airport Experience: No matter what reason you call or time, Omar always makes himself available to speak and see if he can assist. He's a pleasure to work with and is always pleasant to anyone he interacts with. Work Location: Garden State Diner   Date: 08/26/2021 Employee: Husain Kazmi Airport: JFK International Airport Experience: Aces H. Kazmi went above and beyond in helping a passenger with a baby and luggage who arrive at terminal 2 and are connecting on Turkish airlines flight in terminal 1. Aces Kazmi proceeded to push the cart load of baggage up the ramp at terminal 2 enroute to terminal 1. Thank you Aces Kazmi for always go above and beyond for our customers. Work Location: ERMC   Date: 08/26/2021 Employee: Komal Patel Airport: Newark Liberty International Airport Experience: Komal is always pleasant and welcoming to each customers. She mostly remembers everyone's order. Work Location: DUNKIN' DONUTS   Date: 08/26/2021 Employee: Priscilla Yeboah Airport: Newark Liberty International Airport Experience: Loves greeting guests as a cashier and makes every guest happy. She makes sure orders are taken and guests get everything they need Work Location: Wendy’s   Date: 08/25/2024 Employee: Nijha McClain Airport: Newark Liberty International Airport Experience: Nijha is a supervisor for Hudson Booksellers and goes above & beyond on every shift. She is always looking to assists guest's and improve their experience. Work Location: Hudson Booksellers   Date: 08/25/2021 Employee: Faten Youssef Airport: Newark Liberty International Airport Experience: Faten is a Supervisor for Hudson Booksellers & has been an asset since joining the team. Faten makes guests feel welcome and is always ready to assist or make a recommendation. Work Location: Hudson Booksellers   Date: 08/25/2021 Employee: Daniel Velasquez Airport: LaGuardia Airport Experience: Daniel is the epitome of a strong store manager. Ever since his arrival he has exceeded expectations on his outstanding service and speed with customers. Work Location: Wendy’s   Date: 08/24/2021 Employee: Komal Patel Airport: Newark Liberty International Airport Experience: She is always welcoming and polite to all customers. She is just an assets to Dunkin'. Work Location: Dunkin Donuts   Date: 8/23/21 Employee: Kenneth Williams Airport: JFK International Airport Experience: Travelers Aid had the opportunity to observe Mr. Williams while he was assisting a passenger we were meeting to facilitate a smooth transition to a waiting car service. Mr. Williams' warmth and kindness were extended not only to the passenger, but to all he interacted with. The passenger had a recent injury and required the use of a cane. Mr. Williams was sensitive to the travelers needs and good humoredly offered his support. It was such a pleasure being in Mr. Williams' company and feeling reassured that passengers were receiving quality service. Work Location: AllState   Date: 08/23/2021 Employee: Linesh Shah Airport: Newark Liberty International Airport Experience: This Manager is always welcoming everyone with smile on face. Makes comfortable to all customers. Dunkin Employees are also happy under his management. Work Location: Dunkin'   Date: 08/22/2021 Employee: Floriberta Samon Airport: Newark Liberty International Airport Experience: Day in, day out, Floriberta goes above and beyond, putting so much love into her work. There are many days where i wouldnt know what I would do without her. Even during tough times, she always gives 110%! The most exemplary employee I have worked with. Thank you souch for everything that you do Flower! Work Location: OTG   Date: 8/20/21 Employee: Virginia Moreno Airport: JFK International Airport Experience: Aces Virginia Moreno went above and beyond her duties in helping a passenger locate his phone that was lost on the airtrain. Aces used her personal phone to call the number of the lost phone and negotiate with the person who get it on how and where to retrieve it as the passenger did not have a phone to call when he arrive at the location in Brooklyn. All went well passenger was very grateful as he claimed his life is in that phone. Thank you Virginia for a job well done!. Work Location: ERMC   Date: 8/20/21 Employee: Diomis Romero Airport: JFK International Airport Experience: Aces Diomis Romero went above and beyond in assisting an elderly passenger from Qatar Airlines flight who was taking a jetblue flight to Florida. Passenger was escorted by Aces Diomis to the airtrain platform and was directed to the airlines terminal train as it arrives aces seek help with other airport employees to assist the passenger when the train stops at terminal 5 as his english was very limited. Thank you Diomis. Work Location: ERMC   Date: 08/20/2021 Employee: Poules Poules Airport: Newark Liberty International Airport Experience: Poules has always gone above and beyond when it comes to his work ethic! I was struggling with carrying multiple bags throughout the terminal, and Poules was extremely quick to provide a helping hand. He shows great character and truly represents our hospitality standards. Work Location: OTG MANAGEMENT   Date: 08/20/2021 Employee: Melissa Romero Airport: Newark Liberty International Airport Experience: Melissa goes above and beyond to respect customers and take care of them like her own family. Work Location: Wendy’s   Date: 08/20/2021 Employee: Crisleidy Nunez Airport: LaGuardia Airport Experience: Give the best customer service around! Loves talking to customers and making their day. Work Location: Wendy’s   Date: 08/20/21 Employee: Melissa Reynoso Airport: Newark Liberty International Airport Experience: Melissa is a supervisor for DUFRY in terminal C. Due to the times we can be short handed at times. I have been watching Melissa for a while and I am extremely impressed on how she goes the extra mile for the passenger. The other morning I was coming into work and was standing out side my C3 location. Melissa was the only team member in the store at that time but you would never know it. She was assisting customers on the sales floor greeting all customers with a smile as they were entering our store. Just because you might be short handed at times doesn't mean you can't go the extra mile to assist our customer. Work Location: DUFRY   Date: 8/19/21 Employee: Candido Cepeda Airport: Newark Liberty International Airport Experience: Mr. Candido Cepeda discovered a suicidal subject on Track 5 at the EWR Rail Station. The young lady was sitting on the track when Mr. Cepeda successfully talked her to the side of the platform where he lifted her to safety. A NJ Transit train was arriving at Track 5 at the time this was occurring. Mr. Cepeda was able to pull her to safety just before the train would have hit her. Mr. Cepeda showed lifesaving efforts and went well over above and beyond exceptional service. We want to thank and show our most sincere appreciation for his heroic action and service. Work Location: ERMC   Date: 8/19/21 Employee: Samina Salahuddin Airport: LaGuardia Airport Experience: Samina never ceases to amaze me. No matter what the circumstances or how difficult of a request I have she always helps me get it resolved. She always acts happy to see me even she’s not. She has made my life and my employees lives easier when it comes to making sure we all have parking and that everything is up to date. I appreciate everything she has done for me over the last two years! Work Location: ABM   Date: 8/19/21 Employee: Sheila Ferguson Airport: JFK International Airport Experience: I left my phone on the AirTran and it was because of Ms Sheila kindness and quick thinking I was able to retrieve my phone. She was on the platform helping passengers with a smile on her face which made it very easy for me to approach her. I explained my situation to her and she reached out to her coworkers so they can help her find my phone. I am thankful to her and the entire team that made the effort to find my phone . Thank you! Work Location: AirTran   Date: 08/19/2021 Employee: Rosmery Paulino Airport: LaGuardia Airport Experience: Goes out of her way to help. Always has a smile and great attitude even under her mask! Work Location: Wendy’s   Date: 8/18/21 Employee: Eduardo Mariani Airport: LaGuardia Airport Experience: I observed that Eduardo, a supervisor of the cleaning team, responded immediately(maybe in 2 or 3 minutes) to clean a coffee spill in front of Dunkin Donuts. He came with one of his subordinates but he himself mopped the floor. Work Location: ABM   Date: 8/18/21 Employee: Dignamara Morel Airport: JFK International Airport Experience: Aces Dignamara Morel was observed helping passengers with information on using the airtrain and subway to Manhattan. Aces used maps and was very detailed oriented during the transaction, by then a line was built up at her counter. Aces was upbeat and handle her customers efficiently and they happily took her advise. Thank you aces D. Morel. Work Location: ERMC   Date: 8/18/21 Employee: Ysvania Ciriaco Airport: JFK International Airport Experience: Aces Ysvania Ciriaco was observed assisting a young man who was trying to get to his hotel in Manhattan by the shuttle bus. JFK airport do not have a shuttle bus service at this time. Aces empathized and gave all other options to passenger who eventually choose Uber service with help from aces Y. Ciriaco to access the airport internet service and to download Uber app. Work Location: Unifi service   Date: 8/16/21 Employee: Erothy Baptista Airport: LaGuardia Airport Experience: Thank you for caring and taking ownership of everything that you do! Work Location: OTG Management   Date: 8/16/21 Employee: Shalley Betancourt Airport: LaGuardia Airport Experience: Thank you for being detail oriented and caring about everything that you do. You truly make our markets look beautiful! Work Location: OTG Management   Date: 8/16/21 Employee: Carmen Paredes Airport: LaGuardia Airport Experience: Thank you for always helping keep the markets clean and fully stocked! Work Location: OTG Management   Date: 8/16/21 Employee: Joshua Goulart Airport: LaGuardia Airport Experience: Thank you for everything you do, and all your creative work to make our market pop!! Work Location: OTG Management   Date: 8/16/21 Employee: Kyle Fox Airport: LaGuardia Airport Experience: While down a cook during the morning rush at Tagliare, Kyle maintained a high level of hospitality and efficiency. Work Location: OTG Management   Date: 8/16/21 Employee: Nestor Bernate-Avellaneda Airport: LaGuardia Airport Experience: Thank you for helping the MAT team when we needed help, and going above and beyond to provide support! Work Location: OTG Management   Date: 8/16/21 Employee: Marco Miranda Airport: LaGuardia Airport Experience: Thank you for helping MAT when needed and going beyond your job description to provide support! Work Location: OTG Management   Date: 8/16/21 Employee: Tanesha Smith Airport: LaGuardia Airport Experience: Tanesha consistently exhibits fantastic work ethic, dedication and hospitality. Work Location: OTG Management   Date: 8/16/21 Employee: Enrique Ortiz Airport: LaGuardia Airport Experience: Thank you for supporting and doing extra to help receive deliveries and restocking our market and restaurant in MAT. We really appreciate all you do for the team. Keep up the good work! Work Location: OTG Management   Date: 8/16/21 Employee: Giovanny Gonzalez Airport: JFK International Airport Experience: AirTrain Agent Gonzalez checked each car at the Jamaica platform for cleanliness, HVAC and addressed the customers asking if they had any questions or if they know where they are going. A few hours later at the Jamaica Fare zone, I saw the agent utilizing his tablet to get information for customers. The agent is energetic , approachable and proactive Work Location: Alstom Group - AIRTRAIN JFK   Date: 8/15/21 Employee: Husain Kazmi Airport: JFK International Airport Experience: ACES Husain Kazmi was attentive and courteous while providing travel info to NYC, he made First time NY traveler feel welcome and valued. Customer expressed he loves NY already. Work Location: ERMC Aviation   Date: 8/15/21 Employee: Stephanie Na Airport: New York Stewart International Airport Experience: An inbound passenger was unable to pay for her parking as the automated machine does not accept $100 bills and the booth is unmanned. Stephanie attempted to get change from Hudson News and Avis but neither establishment could do so. On her own accord, Stephanie left the airport and retrieved change of the $100 bill for the passenger. Great thinking out of the box and great service to the passenger. Thank you. Work Location: SWF Parking Services   Date: 8/15/21 Employee: Khadija Fornville Airport: Newark Liberty International Airport Experience: Khadija is a supervisor for DUFRY in Terminal C. Khadija is the most out going person you will meet. When she is in her location she greets all customer with a smile and finds out were they are Flying to. She is extremely outgoing to her customers. Also if they have children she will make them laugh all the time. She helps them with there items always with a big smile on her face. At the end off the day she makes our passengers leave with a smile on there face and a BIG Thank you to her for her assistance. Work Location: DUFRY   Date: 8/13/21 Employee: Kyna Napolitano Airport: LaGuardia Airport Experience: On July 21st 2021 (entered 8/1), Hangar 7 front desk receptioist ,Carol Downing, called and informed Kyna Napolitano that she received a call from a Yellow Cab driver who found two US passports in his cab. Carol asked if Kyna could check at Terminal B for the passengers. The driver had earlier dropped the passengers off at LGA Terminal B Kyna responded to the location and began her search. She later located the passengers shortly after, passengers were frantically trying to find help at AirCanada ticketing counter, and connected them to the driver of the yellow cab who was waiting at JFK Terminal 5. Kyna then obtained all parties involved contact information, walked the (2) passengers to the Taxi Stand at Terminal B and gave the driver specific instruction to drop the passengers off at Terminal 5 departure level. Needless to say how happy the passengers were to find out that we knew where their passorts were. Kyna went above and beyond in helping these passengers to be Work Location: ERMC Aviation   Date: 08/10/2021 Employee: Jennifer Libias Airport: Newark Liberty International Airport Experience: Jennifer always looks to make a personal connection with customers. She always wishes them to have a good flight and gives great service. Work Location: Wendy’s   Date: 8/9/21 Employee: Carmen Torres Airport: JFK International Airport Experience: This Pax Assist Employee went above and beyond in helping a passenger who had just fallen down the escalator. Carmen Torres, a Pax Assist agent, saw that the passenger was injured, from falling down the escalator, and immediatly pulled her "golf cart" over and got the passenger to sit down. She notified the helpdesk agent who flagged me down to assist the passenger. She showed great compassion for this elderly couple and once the couple was ok brought them to their plane to continue their journey. JFKIAT appreciates employees who go above and beyond to ensure the safety and security of our passengers. Work Location: PAX Assist   Date: 8/6/21 Employee: Merva Mighty Airport: JFK International Airport Experience: I received a call to deliver some baby items to the terminal 5 ACES on duty Merva Mighty who had identified that a passenger connecting from a long flight was in need of diapers for her child. Upon delivery of these items, Miss Mighty took them to the waiting parents who were able to promptly care for their child and make their flight without further distress. The passengers were grateful for the kindness, generosity, and courtesy that the ACES showed in their time of distress. Work Location: ERMC   Date: 8/6/21 Employee: Sarie-Marie Pilgrim Airport: JFK International Airport Experience: Aces Sarie-Marie assisted two passengers to find their luggages after they forgot it on the curbside. Aces called the security who then explained that the luggages were inspected by PAPD and was taken to the lost and found. Passengers was grateful for the information and help that they received from aces Sarie. Work Location: ERMC AVIATION   Date: 8/6/21 Employee: Agent Galeano Airport: Newark Liberty International Airport Experience: Today, about 13:12L, at Terminal A2 TSA checkpoint at the document verification booth; I observed TSA Officer Galeano conducting himself in a professional and respectful manner towards customers. He was very polite and firm in explaining to a passenger some of the rules and expectations of TSA. He even provided further guidance in helping the passenger to be more calm for his security processing. He provided information and clear directions as to where the passenger needs to line up for processing. The passenger was very happy with the service provided by officer Galeano. I caught up with with the passenger at the A2 gates area and he explained to me that he was very happy and satisfied with the respect shown towards him from officer Galeano. It was very great to see and experience this positive, professional, and polite way of working by this officer, especially in the presence of the new (TSA Trainee) in the white shirt. Thank You. Ramchandar Motiram Port Au Work Location: TSA   Date: 8/6/21 Employee: Officer Garrette Airport: Newark Liberty International Airport Experience: Please pass on my thanks to TSA Officer Garrette. Today, I was at Terminal A2 TSA security checkpoint about 13:12L and I observed Officer Garrette giving orders to her staff and also checking in on them and greeted passengers in a welcoming and calm way. Her professional actions made the whole line of passengers at the screening bin/table location to be very calm and relaxed. She was also checking in on the new TSA officers with the white shirts to see how they are doing and at the same time she was checking in on passengers to se how they are doing. This is great to see the level of care and respect shown towards the TSA officers and passengers. Thank you Officer Garrette for being a great caring leader at the TSA. Ramchandar Motiram Port Authority - EWR Work Location: TSA   Date: 8/6/21 Employee: Offcier Jimenez Airport: Newark Liberty International Airport Experience: Today at 13:34L I was at Terminal A3 TSA security screening location. I was about to go through the scanner and I was told very politely to wait a little by TSA Officer Jimenez (Officer with the nice short hair). When I looked behind of me; I saw the possible reason why she told me to wait a little. There was a mom, a baby in a stroller, a little kid, and a cat were travelling together. Officer Jimenez provided clear directions and offered assistance to the mom and her travel buddies. This officer acted as a mom whilst carrying out her primary TSA functions. She provided clear directions to the passenger and offered her bins and also to assist her with the stroller and baby and not forgetting the cat. The busy and tired looking mom became more relaxed and calm when she met Officer Jimenez. After security processing; the mom had praised the officer and thank her for her assistance. Work Location: TSA   Date: 8/6/21 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: She is hard working lady and always have smile on face and always answering the question and exceed expectations and respectful and greeting the people with a smile and overall she best Work Location: Ermc aviation   Date: 8/5/21 Employee: Patricia Walker Airport: Newark Liberty International Airport Experience: On August 4th, I went to the ID office to renew my PA.ID badge. I was surprised by Patricia's overall demeanor, as well as how upbeat her personality was. I previously was an Issuing Officer & had a lot of daily interactions with the ID office throughout the years, & it was very refreshing to see someone carry themselves as welcoming as Patricia was. Even though I was sent away the day before and arrived anxious, Patricia made the experience a pleasant and seamless one. Thank you! Work Location: Allied Security   Date: 8/4/21 Employee: Carla Hamilton Airport: JFK International Airport Experience: While leaving T8 I noticed a passenger struggling and in panic getting her baby carriage and luggage from her ride and onto the departure sidewalk. I helped her get the carriage on the sidewalk. She was still upset stating that she did not know the terminal, was concerned about the baby and suffered from a disability. I helped her into the terminal but was unfamiliar with the AA customer service detail. I saw Carla and introduced her to the passenger. She listened to the Concern and was quick to get a AA agent. She explained the situation and asked the agent to offer assistance. The agent handled the rest. Although it might not seem like a big thing, Carla’s action was just what the passenger needed. Unfamiliar with the terminal, concerned about her baby and struggling to push a carriage and luggage, Carla’s professional and friendly manner eased the passengers stress. She commented repeatedly on how grateful she was for everyone’s assistance. Work Location: ERMC   Date: 8/3/21 Employee: Jonio Edwards Airport: Newark Liberty International Airport Experience: Thanks to ERMC ACES Jonio Edwards who was stationed at P3 Airtrain Station, an Airport employee was reunited with his wallet. The employee was apparently sitting on the bench on the Airtrain platform waiting for the Airtrain, and unwittingly left his wallet behind on the bench. ERMC ACES Jonio spotted the wallet and realized it must belong to the employee, contacted Control Desk in an attempt to get the wallet back to the employee. He gave the name that was on the Driver's License which enabled me to contact the company the employee worked for, and gain confirmation of their employment. The company was able to send the employee to retrieve his wallet. Well done ACES Jonio Edwards. Work Location: ERMC   Date: 8/3/21 Employee: Roman Wojciech Airport: LaGuardia Airport Experience: Thank you for always being available to help in all of our units! Work Location: OTG Management   Date: 8/3/21 Employee: Myriam Miranda Airport: LaGuardia Airport Experience: Thank you for helping as a merchandiser with all the markets and making sure they are all stocked even though your position is a barista. Work Location: OTG Management   Date: 8/3/21 Employee: Anthony Vargas Airport: LaGuardia Airport Experience: Thank you for all the hard work that you do making sure all the displays are filled and clean. Work Location: OTG Management   Date: 8/3/21 Employee: Alex Vargas Airport: LaGuardia Airport Experience: Thanks for working hard and keeping everything clean and organized. Work Location: OTG Management   Date: 8/3/21 Employee: Sad Abdullah Airport: LaGuardia Airport Experience: Thank you for all the hard work and serving great quality food on time and also helping the team by preparing food for next shift. Keep up the awesome work ethics! Work Location: OTG Management   Date: 8/3/21 Employee: Rumi Talukder Airport: LaGuardia Airport Experience: Thank you for staying extra hours to help the team and making sure all guest were cared for in market. All the pizza boxes you made saved us during multiple flight delays. You are the best. Work Location: OTG Management   Date: 8/3/21 Employee: Md Khasroo Airport: LaGuardia Airport Experience: Thank you for all your hard work with opening Salotto and being there with helping hands to support the managers! Work Location: OTG Management   Date: 8/3/21 Employee: Myka Humarang Airport: LaGuardia Airport Experience: She is always willing to go above and beyond. Her hospitality is amazing along with the joy she brings to the passengers she helps. Great Job Myka!!!! Work Location: OTG Management   Date: 8/3/21 Employee: Harold Anderson Airport: LaGuardia Airport Experience: Thank you for always keeping our cooler full and cleaning food hall. We appreciate the hard work and dedication! Work Location: OTG Management   Date: 8/3/21 Employee: Pedro Dora Alcivar Airport: LaGuardia Airport Experience: Thank you for your hard work, dedication and positive attitude when dealing with guests and fellow crewmembers! Work Location: OTG Management   Date: 8/3/21 Employee: Dawa Lama Airport: LaGuardia Airport Experience: Thank you for being prompt with welcoming guests at Crust and showing your caring and positive attitude! Work Location: OTG Management   Date: 8/3/21 Employee: Alana Hussain Airport: LaGuardia Airport Experience: Always being willing to help out when needed and always being here for her team! Work Location: OTG Management   Date: 8/3/21 Employee: Arelis Rios-Murphy Airport: LaGuardia Airport Experience: Recieved amazing customer feedback on how she helped a guests' son find headphones and when she noticed he didn’t have enough money she purchased the headphones for him. Thank you for the amazing gesture and for your continuous acts of caring for our guests! Work Location: OTG Management   Date: 08/03/2021 Employee: David Frankovic Airport: Newark Liberty International Airport Experience: Compliment received from a passenger for the assistance provided to reunite him with his lost property. Passenger's email received is as follows: Good afternoon, Ofelia, The purpose of my writing is to bring to your attention the outstanding experience I had with what could have been a disastrous outcome with my laptop being "lifted" from the TSA checkpoint line at EWR on July 22, 2021. To make a long story short, I was extremely lucky to have reached David Frankovic, Program Assistant when I called in to report my missing laptop. David's professional approach in locating the missing computer was a logistical ballet. He never gave up. When one thing failed, he came up with another approach. Finally, with a stroke of incredible luck, he was able to locate the laptop, confirm its owner (me), wrap it up, collect the UPS fee, and ship it off to me in Nevada. It arrived on schedule and I was very relieved. Work Location: Transportation Security Administration   Date: 8/2/21 Employee: DARLENE HUNTER Airport: LaGuardia Airport Experience: ACES Hunter went above and beyond in helping a passenger while on her way to work on the M60 bus. The passenger was unaware of where his Delta flight was located and ACES Hunter called into the office with the flight number and the airline where Hunter was able to get the information necessary to assist this passenger so that the passenger arrived safely to their gate. All of this before Hunter even clocked in for roll call! ACES Hunter continues to demonstrate the empathy, compassion and high level of caring that is the epitome of what an ACES represents! Well done Hunter! Work Location: ERMC   Date: 8/2/21 Employee: Nesta Calixle Airport: Newark Liberty International Airport Experience: We arrived on Delta shortly before midnight and after grabbing our checked bags, we quickly learned (as you are no doubt aware) that Lyft and Uber were essentially non-existent. We headed over to the taxi line, which was about 30 people long but kept moving briskly, and before long, we made it to the front. In the midst of what was clearly a challenging late-night shift, Nesta greeted us with a smile, gathered our info and called for an appropriate vehicle. Because there were four of us and given current front-seat seating restrictions, we had to wait for a minivan, but she deftly worked to dispatch several parties standing behind us while keeping us posted on the status of our vehicle. It arrived within minutes and she sent us on our way with another smile. Nesta’s pleasant disposition, professionalism and efficiency made us all look great. I conveyed my gratitude to her—I might’ve even urged the crowd still waiting on line as I boarded my cab to cheer and clap for her Work Location: ABM Taxi Dispatch   Date: 7/30/21 Employee: Thomance Genet Airport: Newark Liberty International Airport Experience: Thomas has really stepped it up, learned his station and owns it! Keep up the great work Thomas. Work Location: Saison   Date: 7/30/21 Employee: Paul Dieusauveur Airport: Newark Liberty International Airport Experience: Am nominating Paul Dieusauveur because he show true and strong work man ship that have seen in my three month working with him. He go above and beyond without asking him and anyone that has work with him will testify that he truly deserves this nomination. I hope this grace his effort to do more in the months and years to come Work Location: OTG NOVELLA   Date: 7/30/21 Employee: Asatur Odjourian Airport: Newark Liberty International Airport Experience: It is my great honor to nominate chef Asatur Odjourian on this platform working with him improve my skills and my work ethic not just that he pushing me to exceed so honoring him appreciate his great work. Work Location: OTG   Date: 7/30/21 Employee: Hattie Greenhowe Airport: Newark Liberty International Airport Experience: Hattie is an employee who could get an award everyday she comes to work. Not only is she almost always the first OTG employee in the building but she comes with a positive attitude and willingness to do whatever it takes to make the customer happy. Hattie has on many occasions helped and made the customer feel special by just being there and listening to the needs and doing whatever is in her power to deliver on those needs. Work Location: OTG   Date: 7/30/21 Employee: Jason Wolfowitz Airport: Newark Liberty International Airport Experience: Jason is not only an exemplary TUMI employee, he is also a great ambassador for the airport. He has a positive attitude and is always willing to go above and beyond to assist a passenger or a fellow employee. Thank you Jason for all that you do! Work Location: TUMI   Date: 7/30/21 Employee: Nergeline Cyrius Airport: Newark Liberty International Airport Experience: Nergeline is a fantastic person to have working for us! She always performs at a high level and she exceeds expectations in her work. Work Location: OTG   Date: 7/29/21 Employee: Edeline Medino Airport: Newark Liberty International Airport Experience: Edeline continues to impress me every day. She gets her self set up and organized with little to no help and she rocks it out! Keep up the great work Edeline! Work Location: OTG   Date: 7/29/21 Employee: Marie Juste Airport: Newark Liberty International Airport Experience: Marie is one of the nicest crewmembers that we have at the airport. She always makes me feel like I am doing a great job as a manager. She appreciates me and I appreciate her. She always welcomes my feedback and input. Keep up the good work! Work Location: OTG   Date: 7/29/21 Employee: Cheryl Hall Airport: Newark Liberty International Airport Experience: Cheryl exceeds the expectations with clients each and everyday she comes to work. She would stay open for additional time to help clients purchase items needed for their trip. Her ability to connect with clients is truly remarkable. Work Location: Tumi Stores   Date: 7/29/21 Employee: Jason Wolfowitz Airport: Newark Liberty International Airport Experience: Jason is always seeking to connect with passengers while maintaining company standards. He has been part of the airport community for the last 7 years and this allows him to connect with our clients. His experience and knowledge of the airport makes him a valuable member of our team. Work Location: Tumi Stores   Date: 7/29/21 Employee: Hitesh Patel Airport: Newark Liberty International Airport Experience: Passenger Email; To Whom It May Concern, I had left my prescription eyeglasses in a taxi from Newark Airport last week. I had called a number of times and people I spoke said they would call back but never did. Finally today when I called I spoke to Patel. He went above and beyond and recovered my eyeglasses. He was very professional and I so appreciate all his help. He is truly a dedicated employee. Thank you. Work Location: ABM Taxi Dispatch Services   Date: 7/29/21 Employee: Hitesh Patel Airport: Newark Liberty International Airport Experience: Passenger Email: Just wanted to follow up on my mistake. I used your service at 1:30 am from Newark to manhattan early this morning. because of my fatigue, I mistakenly left my cellphone in the back seat. I first called the office and spoke with a nice lady. However, she wasn't able to contact the driver, so let the supervisor know. I believe his name is Hitesh Patel. Mr. Patel, called me to follow up on my issue and help me navigate this issue, and it was really helpful. We were able to identify my phone and are now in the process of recovery. So, i wanted to follow up and say thanks to ABM, and mostly Mr. Hitesh Patel. Thank you! Moto Work Location: ABM Taxi Dispatch Services   Date: 7/29/21 Employee: Hitesh Patel Airport: Newark Liberty International Airport Experience: Passenger email: On Saturday my jet lagged family & I took a taxi from EWR to downtown Manhattan. It was a pleasant & efficient ride, and when we arrived at our residence we jumped out, took our luggage, and went inside. A few hours later my son’s backpack was nowhere to be found! We searched our apartment, and realized that we had left it in the taxi. My son was devastated! On Monday morning, and after many frustrating phone calls to people in different organization who couldn’t help, I was led to speaking with Hitefh Patel. Mr. Patel was immediately up for the challenge of locating my son’s backpack. He listened carefully as I recited all the details, took my information, and said he’d get back to me. One hour later, Mr. Patel said he had good news - he found the driver who had my son’s backpack! We were elated with this good news, and so appreciative to Mr. Patel. Mr. Patel was sympathetic to our situation and we are so thankful for his dedication. Work Location: ABM Taxi Dispatch Services   Date: 7/29/21 Employee: Hitesh Patel Airport: Newark Liberty International Airport Experience: Passenger Email: I just wanted to thank you and Patel for helping me get back my wallet when I forgot it in a cab yesterday. I didn't have many details and he was able to find the driver and coordinate the return! Very impressed with your customer service. Thank you again Work Location: ABM Taxi Dispatch Services   Date: 7/29/21 Employee: Wilderns Pierre Airport: Newark Liberty International Airport Experience: This crew member always goes above and beyond for our guest. We had a guest that was in a rush and had two kids with her and didn’t have enough time to dine with us this crew member took her to the markets to get some prepackaged sandwiches and snacks helped her scan and pay for her items and even walked her and her kids to her gate. Work Location: OTG   Date: 7/29/21 Employee: Rene Judenide Airport: Newark Liberty International Airport Experience: Rene always goes the extra mile to help the team exceed our guests expectations… she is a selfless example of what we can achieve when we consistently give it our all! Work Location: Vesper Tavern   Date: 7/29/21 Employee: Mamunar Chowdhury Airport: Newark Liberty International Airport Experience: Keeping up with the coolers at Global Bazzar Food hall is a hard task, however this crew member take great ownership to stock coolers and provide guest a great airport dining experience. Work Location: OTG   Date: 7/29/21 Employee: Hasan Mohammed Airport: Newark Liberty International Airport Experience: Keeping up with the customers at Global Bazzar Food hall is a hard task, however this crew member take great ownership and provide guest a great airport dining experience. Work Location: OTG   Date: 7/29/21 Employee: Jack Torres Airport: LaGuardia Airport Experience: Jack Torres works as a Pedestrian Traffic Management (PTM) at LGA Terminal B inside the 2nd level of the parking garage. I witnessed how proactive Mr. Torres was as a PTM. He was smiling, safely helping pedestrian's cross inside the garage and managing traffic. He performed these responsibilities all at the same time and with care. I was so impressed how hard and diligent he was working. Great job Mr. Torres! Work Location: Allied Universal   Date: 7/29/21 Employee: Carol Downing Airport: LaGuardia Airport Experience: A passenger left his Apple laptop at Terminal B TSA checkpoint and did not realize until he arrived at his destination. He made several calls and online queries attemptimg to locate his laptop and was met with automated responses. He finally connected with ACES Carol Downing who in his words" delivered gold standard customer service. It was a relief to finally have a human response." Carol immedialtely made a few calls and contacted ACES Supervisor Kyna Napolitano and together they worked on locating the Laptop. The passenger was contacted the following day and was informed that the TSA wanted him to contact them regarding the laptop.This was possbile only because of the relentless effort of Carol and Kyna. Passenger called me to let me know how happy he was to have connected with Carol, she was very helpful and showed concern and was apologetic throughout the process. Thank you Carol , your actions were exemplary. Work Location: ERMC Aviation   Date: 7/28/21 Employee: Cheryl Hall Airport: Newark Liberty International Airport Experience: I want to take a moment to nominate Cheryl Hall from our TUMI Newark airport location. Cheryl has been a great assert to our Team. She has been able to quickly re-adapt to the changes since the pandemic has started. She is focused on giving the best client service. She always puts the clients first! Cheryl is an exemplary member of the TUMI team as well as the Newark airport community! Work Location: Tumi   Date: 7/28/21 Employee: Marquice Leverett Airport: Newark Liberty International Airport Experience: I was driving through Lot P6 when I noticed an ABM employee, Marquice, helping a passenger. I stopped to see if everything was okay, and the customer informed me that her car was dead and the key fob would not unlock the vehicle. Marquice patiently assisted the passenger and using her key, was able to remove a cover panel on the door handle as a means to access the key port. She was then able to use the key to unlock the car and open the hood. Marquice proceeded to assist by providing the customer with a jump start. Great job, Marquice! Thanks for owning the situation and assisting from start to end, I am glad I was able to see this great work. Work Location: ABM Parking   Date: 7/28/21 Employee: Brian Banatte Airport: Newark Liberty International Airport Experience: Despite of long queues, Brian is still able to provide quality and friendly service. Work Location: World Bean   Date: 7/28/21 Employee: Marie Doctor Airport: Newark Liberty International Airport Experience: Covid has made hiring almost impossible. With that being said, many store have been very short staffed. I witnessed Marie (she didn't even know I was watching her) not only handle a very busy long line by herself, she did it with ease and class. She provided GREAT customer service and made the passengers feel special even though they have been waiting in a long line. EVERY passenger thanked her and some even commented on how great she was doing considering the situation. She is a great example of a star employee! Work Location: Green Beans Coffee   Date: 7/28/21 Employee: Dolores Stokes Airport: Newark Liberty International Airport Experience: Dolores is always such a pleasure to be around. Her beautiful smile and kind personality would brighten anyone day. She always ask you how have you been and is always working leaving nothing untouched. She is the best! Work Location: JCM   Date: 7/28/21 Employee: Rashida Carter Airport: Newark Liberty International Airport Experience: This was giving to me from a supervisor for this employee (they are not computer savvy-lol.) She informed me that Rashida is such a good employee. Always respectful and very dependable and always puts the passengers first. Work Location: Starbucks ( HMS HOST)   Date: 7/28/21 Employee: Ayad Veronia Airport: Newark Liberty International Airport Experience: This nomination was giving to me by a supervisor (they are not computer savvy-lol.) She explained that Ayad is a very good employee. Always on time and ready to help passengers. Ayad never complains or makes excuses, just does what needs to be done! Work Location: HMS HOST   Date: 7/28/21 Employee: Victor Prulinos Airport: Newark Liberty International Airport Experience: This nomination was given to me by another supervisor (they are not computer savvy-lol.) Victor is a very good employee. Working at an airport you must be approachable and friendly, and he fits this perfectly. Always greets you with a smile, ready to help! Work Location: Sora Sushi ( MIdfield)   Date: 7/28/21 Employee: Susan Finelli-Fouts Airport: Newark Liberty International Airport Experience: Susan Finelli-Fouts is the sole bartender at Vanguard Kitchen. Susan takes pride in maintaining the bar as the only bartender currently working in that location. Susan worked another location and took the time at the end of the shift to bring it up to standard as well. I have also been contacted by multiple guests who sang her praises as one of the kindest employees they came in contact with here at EWR. Work Location: OTG   Date: 7/24/21 Employee: Marcia Taylor Airport: JFK International Airport Experience: Marcia Taylor deserves to be recognized for her great effort this morning. A group of travelers were frustrated because they were unable to board a flight because they lacked the printout of an essential paper. She proceeded to the airline's counter, but no one was there to print the paperwork. She headed to the baggage service counter, where she typically finds someone who can print paperwork for passengers . However, no one was willing to assist. Despite all of her efforts, she did not give up. She contacted her supervisor and asked for a copy to be made. She went out of her way to assist the passengers. The passengers were really pleased as they didn't lose their flight. She exemplifies excellent customer service. The airport needs more worker like her :) Work Location: ERMC aviation   Date: 7/23/21 Employee: Patrick Gibson Airport: LaGuardia Airport Experience: I want to nominate Mr. Gibson a LaGuardia Port Authority Shuttle driver for going above and beyond. As Mr. Gibson approached Terminal B frontage, to make his stop, he saw a group of women in need of assistance with their luggage. Mr. Gibson went into action as he saw from his rear view mirror how the women were struggling to get on the bus with such heavy luggage. He left the driver's seat and came to the bag door where he assisted with pushing the luggage cart closer to the back entrance of the shuttle bus. Then as the women proceeded to take the luggage off the cart, he again helped by giving them a helping hand. I was so impressed because I've not witness a bus driver leave his seat to help a passenger in that manner before. I'm sure the bus drivers have in the past but seeing it demonstrated that our airport employees are determined to exceed and contribute to an extraordinary customer experience. When Mr. Gibson reached Terminal A, before circling the airpo Work Location: ABM Bussing   Date: 7/23/21 Employee: Alex Luciano Airport: JFK International Airport Experience: P.M Alex Luciano went above and beyond to help a Spanish speaking passenger that already left the airport to retrieve a bag containing a laptop on the plane. Alex Luciano reassure the agitated passenger that all necessary efforts will be made to locate his item. This was successfully done and the passenger was happy and grateful to have his laptop return to him. Work Location: Unifi service   Date: 7/23/21 Employee: Virginia Moreno Airport: JFK International Airport Experience: Aces Virginia Moreno received a call from Manager Alex Luciano regarding a laptop that was left on a Delta flight for Santo Domingo. Aces went to the baggage service office to check if a laptop was turn in to which the agent said no. Aces went on to find a Delta Supv to assist her and the supv was able to call the cleaning company that was cleaning the plane to verify if the missing laptop was there. It was in the seat pocket and will be given to the gate agent so that it can turn into the baggage service office. The passenger was notified of this by Manager Alex Luciano. Thank you V. Moreno for taking the initiative to seek additional assistance from a Supv. so that this passenger can be reunite with his lost property. Work Location: Unifi service   Date: 7/22/21 Employee: Kadeisha Joseph Airport: JFK International Airport Experience: Passenger feedback - Kadeisha was very helpful, friendly and pro-active in explaining the shortage of taxis to customers. Plus gave me a much-needed welcome back to NYC after a long trip. Thank you Kadeisha! Work Location: ABM Taxi Dispatch Services   Date: 7/22/21 Employee: Michael McGlyn Airport: JFK International Airport Experience: Employee was very proactive and polite greeting and assisting passengers. In addition, did great job helping a Spanish speaking passenger Work Location: ABM Taxi Dispatch Services   Date: 7/22/21 Employee: Daniel St. Victor Airport: JFK International Airport Experience: Employee was very enthusiastic when engaging passengers around the taxi area. Work Location: ABM Taxi Dispatch Services   Date: 7/22/21 Employee: Kadeisha Joseph Airport: JFK International Airport Experience: Employee did a great informing customers that taxis would be arriving and even influenced tpo wait instead taking an uber/lyft Work Location: ABM Taxi Dispatch Services   Date: 7/22/21 Employee: Michael McGlyn Airport: JFK International Airport Experience: Helped to recover a passenger's wallet left inside a taxi. Work Location: ABM Taxi Dispatch Services   Date: 7/22/21 Employee: Omar Campbell Airport: JFK International Airport Experience: Helped to recover a passenger's wallet left inside a taxi. Work Location: ABM Taxi Dispatch Services   Date: 7/22/21 Employee: Ahsan Raza Airport: JFK International Airport Experience: Helped to recover a passenger's wallet left inside a taxi. Work Location: ABM Taxi Dispatch Services   Date: 7/22/21 Employee: Victor Obesso Airport: Newark Liberty International Airport Experience: Victor is a supervisor for The Grove and has shown patience & kindness throughout the pandemic even when working extended shifts he remains calm & professional. Work Location: The Grove   Date: 7/22/21 Employee: Alba Corona Airport: Newark Liberty International Airport Experience: Alba is a sales associate for The Grove & never ceases to amaze us or the guests! She enjoys her job, provides great customer service & it definitely shows! Work Location: The Grove   Date: 7/22/21 Employee: Karen Mateo Airport: Newark Liberty International Airport Experience: Karen is a sales associate for The Grove & is an asset to our team. She goes out of her way to connect with all guests, especially the distressed travelers! Work Location: The Grove   Date: 7/22/21 Employee: Johana Maysonet Airport: Newark Liberty International Airport Experience: Johana is an Assistant Manager for The Grove & has been a key player since joining the Team. Johana keeps everything going without skipping a beat and goes way above & beyond her responsibilities. Work Location: The Grove   Date: 7/22/21 Employee: Princeton Scruggs Airport: Newark Liberty International Airport Experience: Princeton has been very committed to his job and started running the store on his own. He always comes to work with an excellent attitude that rubs off on his team. He is dedicated and strives to treat every customer with the utmost respect and with sympathy. He is just excelling in all aspects & we are so proud of him. Princeton owns what We Soar is about! Work Location: Inmotion   Date: 7/21/21 Employee: Ysvania Ciriaco Airport: JFK International Airport Experience: Aces Ysvania Ciriaco was observed assisting three passengers that taking public transportation to a hotel in Bryant Park Manhattan. Aces used a map to outline where the passengers are now and the entire trip (subway connections) into Manhattan. Aces gave details on how to buy the ticket as well as the costs. Aces Ysvania was friendly, willing to go the extra mile to accompany these customers to the airtrain platform as their english are limited. Work Location: Unifi service   Date: 7/20/21 Employee: Azajahana Whitfield Airport: Newark Liberty International Airport Experience: Has always been helpful to the customers despite the confusing checkout system and always willing to listen to the customers questions and comments. Work Location: HPH World Bean Newark, LLC.   Date: 7/20/21 Employee: Kadeisha Joseph Airport: JFK International Airport Experience: Positive feedback from Happy or Not results at the Terminal. Work Location: ABM Taxi Dispatch   Date: 7/20/21 Employee: Yolanda Rodriguez Airport: JFK International Airport Experience: Positive feedback from Happy or Not results at the Terminal. Work Location: ABM Taxi Dispatch   Date: 7/20/21 Employee: Kadeisha Joseph Airport: JFK International Airport Experience: Positive feedback from Happy or Not results at the Terminal. Work Location: ABM Taxi Dispatch   Date: 7/19/21 Employee: Ruth Laurent Airport: Newark Liberty International Airport Experience: She is always smiling and helping the customers with their orders Work Location: Wendy's   Date: 7/19/21 Employee: Elijah Zackery Airport: Newark Liberty International Airport Experience: He is very polite and friendly with the customers, he always get compliments from them Work Location: Wendy's   Date: 7/19/21 Employee: GONZALO TABON Airport: Newark Liberty International Airport Experience: Gonzalo was observed on his break between runs, cleaning his bus to ensure his passengers would ride in a clean environment as he completed his tour. Not only did he pick up trash left behind but also used sanitizing wipes to wipe down grab bars. Gonzalo did not have to do this as his bus would be cleaned at the end of his tour; but as he states when he gets any breaks between runs he does a quick freshening up of his bus to ensure passenger feel safe and are in a clean bus. Gonzalo is also very enthusiastic about his tenure at the airport, he shared a few stories about the different changes he has seen take place and is looking forward to see the opening of Terminal 1. His actions are a clear indicator of what it means to go above and beyond and SOAR HIGHER!!!! Work Location: ACADEMY BUS   Date: 7/17/21 Employee: Indra Maywalall Airport: JFK International Airport Experience: A group of passengers arrived from an Emirates flight from Dubai and needed help in locating their transportation, Supv. Indra took charge of the situation and called the company to notify them that the passengers were ready to leave. Driver and passengers were united shortly after the company was informed. Work Location: Unifi service   Date: 7/17/21 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: ACES T. Rivera went above and beyond in assisting a passenger that came off a domestic flight and going onto an Etihad flight to Abu Dhabi. The passenger left her luggage at the gate and went into the bar. Later she remembered her bags at the gate and was belligerently trying to find it. Aces took charge of the situation and escort her back to her arrival gate where her luggage was located all intact. Thank you ACES for a job well done!. Work Location: Unifi Services   Date: 7/17/21 Employee: Ijaz Mohamed Airport: JFK International Airport Experience: Supv. Ijaz Mohamed is being recognize for an outstanding job performance during a diverted Spirit airlines flight from LaGuardia airport to JFK terminal 4. Supv. was proactive and well informed on the process of coordinating between the Port- Authority, management, Supv, acess, airline representative and the passengers to bring a satisfactory end results to all involved. Work Location: Unifi Services   Date: 7/16/21 Employee: Oneka Loupe Airport: Newark Liberty International Airport Experience: Oneka is an exceptional supervisor and I have seen this displayed several times. She is always there to clarify any misunderstanding on the radio or during roll call. She has a way of addressing our concerns and giving us comfort even if they don't turn out the way we want them to be. Having been possessed with these qualities I am nominating her for an award. Work Location: ERMC   Date: 7/16/21 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: Very courteous and knowledgeable. Work Location: ERMCA   Date: 7/16/21 Employee: Sharon Chang Airport: JFK International Airport Experience: Sharon is a wonderful person to work with. She is very good at explaining subway directions and communicating in Spanish in addition to English which is her native language Work Location: Travelers Aid   Date: 7/15/21 Employee: Giovanny Gonzalez Airport: JFK International Airport Experience: On July 4, 2021, I couldn't find my cell phone when I got to work at JFK. I need it to perform some of my duties. I remember changing my shoes while waiting for the AirTrain and it may have fallen out of my bag. Upon coming back from work, I asked if anyone found a cell phone. I met Giovanny Gonzalez. He went above and beyond to help me. He explained to me what to do. He called his supervisor, gave me the phone number for Lost & Found. What was outstanding about him was that he was not only helping me, there were people who needed his help and he was able to guide them to what they had to do. Many times people like to complain and forget to compliment the good thing that happen. Mr. Gonzalez is professional, courteous, genuine and an asset to AirTrain JFK. The best part is that I lost my MetroCard that same day. He remembered me by the photo on it and returned it to me. Hope he gets some acknowledgement for his outstanding work. Work Location: Alstom   Date: 7/15/21 Employee: Telomme Basette Airport: JFK International Airport Experience: Aces Telomme Basette did an outstanding job when he assisted a passenger who locked his keys in his car in the parking lot. Passenger was upset and was going on a flight with a lot of luggage and he wants aces to keep his luggage until he retrieve the keys to which the aces is not allowed to do. Aces assist him with getting a cart so that he and his luggage can go into the parking lot to retrieve the keys with the help of the towing company. Work Location: Unifi service   Date: 7/14/21 Employee: Shanice Holden Airport: Newark Liberty International Airport Experience: Thank you Shanice Holden for going above and beyond today in assisting a customer who was very frustrated and concern that she will be missing her flight. I was conducting GBAC inspection at Spirit Airlines Gates at Terminal B today and I herd a customer cursing, yelling, jumping up and down and making unwanted remarks towards the staffs at Spirit Airlines Ticketing counter. The disgruntled customer was frustrated that she will be missing her flight and she lost her boarding pass. Miss Shanice took immediate ownership of the situation and spoke to the customer politely and assure her that she will be making her flight and not to worry about the missing boarding pass. Whilst few customers backed away from that location, Miss Shanice moved closer and offer her assistance to the customer and she stopped yelling and cursing and remain calm. The customer was issued a new boarding pass and boarded the flight without any other confrontation or situation. Work Location: Worldwide Flight Services   Date: 7/14/21 Employee: Chanel Nkouka Airport: Newark Liberty International Airport Experience: Please pass on my thanks to ACES Chanel Nkouka for a professional job done today at Station P3 Platform. He was very vigilant and approachable whilst working. I saw firsthand how he went and assisted an elderly couple struggling to walk to the elevator with their bags. He went ahead and call the elevator up and remained there until the elderly couple got into the elevator. He offered to assist them at the lower level if they needed the help. Thank you Chanel for doing and outstanding job and showing, offering, and providing care for our customers at EWR. This is what world class operation and customer service is all about. Thank You. Ramchandar Motiram PSC Building #1 Work Location: ERMC Aviation LLC   Date: 7/13/21 Employee: Jesse Sasiadek Airport: N/A Experience: Today Jesse from the PA help desk. I had to call several times and had the pleasure of talking to Jesse twice this morning. He had excellent customer service and was able to quickly help me both times. He remembered all the details from my first call hours later. I was lucky to have him help me today. Work Location: TEC (Computer Task Group)   Date: 7/12/21 Employee: Miller Amir Airport: Newark Liberty International Airport Experience: On 7-11-21 Security Manager Amir Miller was extremely helpful and proactive locating a computer that was left behind which was extremely important for the customers. Please find email traffic for your review and consideration. Thank you all for your quick and professional assistance. The owner breathed a sigh of relief that the company laptop was recovered. Again thanks again EWR always stepping up, Thanks Amir , Chris and Rosa. Work Location: TSA   Date: 7/12/21 Employee: Jannette De La Cruz Airport: Newark Liberty International Airport Experience: When Jannette and the team come to service the office areas, they are always polite, respectful of property and smiling! Jannette goes out of her way to say good morning & to see if you have any special requests or needs. She speaks very highly of her supervisor and team members and is a pleasure to have in the terminal. Work Location: Lisbon   Date: 7/12/21 Employee: Princeton Scruggs Airport: Newark Liberty International Airport Experience: Princeton has excelled in a manager role the past few month, really elevating the standard and expectations in Terminal B. Customers rave about how attentive he is to their needs and how his infectious positive personality rubs off on them. He has also helps guide his employees down their personal growth paths. He's been working with struggling employees to improve sales for the store and his work has really shown. He takes on a lot and is able to balance it with the increasing traffic returning to the airport. Work Location: InMotion Entertainment   Date: 7/9/21 Employee: Jennifer Telesford Airport: JFK International Airport Experience: Aces Jennifer Telesford went above and beyond in assisting passengers that had their flight cancelled due to hurricane Elsa. Passengers were looking for hotel, food and transportation, aces displayed patience, knowledge and empathy whilst interacting with the customers. Work Location: Unifi Services   Date: 7/9/21 Employee: Kattia Maldonado Airport: JFK International Airport Experience: Aces was observed multi-tasking in assisting a crowd of customers needing help with information on taxi, location of the covid 19 testing site and what terminal to go for departing flight also how to get there. Aces was welcoming and gave a closing remark at the end of her transactions. Work Location: ERMC   Date: 7/9/21 Employee: Immacula-Marie Hilaire Airport: JFK International Airport Experience: Aces Immacula was observed as being proactively engaged in assisting a couple who needed to get cash from an ATM and food. There's no ATM or food available in the arrival area. Customers was directed by the aces to terminal 1. Work Location: ERMC   Date: 7/9/21 Employee: I Marmol Airport: LaGuardia Airport Experience: Mrs. Marmol has been for over 30 yrs a Port Authority shuttle bus driver and I was taken when she shared this information. I let her know what endurance she carries for driving the shuttle bus yet at the same time, she's such a delight, smiles through her journey, makes clear announcements and asks the passengers if they have any questions. Mrs. Marmol is full of joy, energy and determination. You can see how well she maneuvers the shuttle bus safely throughout the airport as she waves "HI" to all the other airport employees. It's great seeing Mrs. Marmol in action and doing a great job! Work Location: ABM Bussing   Date: 7/8/21 Employee: Rosario Juncal Paredes Airport: LaGuardia Airport Experience: I was at Terminal C inspecting the women's restrooms when I noticed Rosario multitasking, cleaning and disinfecting the bathroom. She was emptying out the trash bins, wiping down the sinks, filling up the soap dispensers, mopping the floors and handling tons of trash bags on her own. Even a passenger came up to Rosario and said "thank you for keeping the restroom clean". I immediately went up to Rosario and asked her if it was ok to nominate her. She was a bit surprised but grateful. At that time, Rosario shared what a hard worker she is and dedicated to her responsibilities. Her duty is to make sure her Supervisor, Manager and employer are satisfied with her work performance and it brings her joy the areas are in their best conditions. You can see how dedicated, consistent and proud Rosario is in her role. It was my pleasure to nominate Rosario and to take time to make sure Rosario is rewarded and recognized for owning it. Work Location: ISS Facility   Date: 7/8/21 Employee: Ramon Gerraro Airport: LaGuardia Airport Experience: Ramon is a wheelchair operator I witnessed working in full force. It was an elderly couple who deplaned and Ramon was present ready to accommodate them. This is where I saw the dedication Ramon gave to make sure the couple was comfortable in their wheelchair, he asked if they needed the restrooms, to pickup luggage and also, the couple was with their granddaughter who he made sure wouldn't get lost. After he safely took the couple and their granddaughter to the baggage claim area, where their family member awaited, he ran to his next passenger wheelchair assistance. He reminded me of Superman and needed to nominate him. What great service he provided along with proactivity, concern and alertness. Good job Ramon! Work Location: Prime Flight   Date: 7/8/21 Employee: Ifran Ullan Airport: LaGuardia Airport Experience: Ifran is an ABM Bussing Supervisor at LGA. When I exited the Port Authority airport shuttle, Ifran was there greeting us all with a smile. It was over 90 degrees that day and he was as cool as a cucumber. He made sure everyone knew where they needed to go, if there were an questions, he checked on his driver, inspected the bus, completely proactive. I stopped to let him know what a good job he was demonstrating and exuded positive vibes even under the hot climate conditions. Ifran explained how he enjoys Supervising and making sure his bus drivers plus passengers on/off the bus, are accommodated with memorable customer service. It was a delight to witness such a pleasant airport employee during my commute. Work Location: ABM Bussing   Date: 7/7/21 Employee: Giovanni Gonzalez Airport: JFK International Airport Experience: The agent responded to a passenger that fainted and fell at Howard Beach MTA transit escalator. He provided the passenger with water and immediate first aide until the EMT arrived at the scene. Work Location: Alstom-JFK AirTrain   Date: 7/7/21 Employee: Randolph Williams Airport: Newark Liberty International Airport Experience: On July 7, 2021, during a heatwave, AirTrain Newark suffered a service disruption that required assistance from Academy Bus to help move passengers throughout the facility. I was on Level 3 of Terminal C and noticed one particular bus driver, Mr. Williams, get off his bus at every stop to aid customers with their luggage or directions. He obviously takes pride in his work and it shows. He did a fantastic job with customer service and I am grateful he is part of our community. Work Location: Academy Express   Date: 7/6/21 Employee: Tamara Henderson Airport: Newark Liberty International Airport Experience: Again I take this time to give my thanks to ERMC ACES Tamara Henderson who always prove how invaluable an asset she is. Yesterday, Monday 7/05/21 during a situation in Terminal C, the AOC was receiving countless calls from staff looking to find out what was happening, as well as numerous calls informing us of the situation. As she always does, ACES Tamara immediately came to our aid by answering some of the calls as well. giving information to the caller when she could or letting us know who was on the line and what they needed. I can not stress enough how important that was as we were hammered with calls during this time. You never need to ask her to assist by picking up a line because this is something she does automatically whenever the need arises. Thank you very much ACES Tamara Henderson, we couldn't do it without you. Work Location: ERMC   Date: 7/5/21 Employee: Ysvania Ciriaco Airport: JFK International Airport Experience: Upon entering T8 I witnessed Miss Ciriaco engaging with a passenger who was quite overwhelmed with her travel experience. She had a smart cart cart full of luggage and her elderly father in a wheelchair, while trying to find a hotel to accommodate her on her long layover. Instead of just giving the passenger the information Miss Ciriaco dialed the name of the hotel and confirmed their reservation, introduced them to the Dunkin Donuts for a light breakfast while they wait and also the baggage storage to make their commute much easier. It was a pleasure watching Ysvania interact with this passenger because they seemed more relaxed with the information and options presented to them. Work Location: ERMC   Date: 7/1/21 Employee: Royston Hill Airport: Newark Liberty International Airport Experience: I would like to recognize ERMC Supv Royston Hill for his invaluable assistance during an Airtrain situation. With many radio calls coming in and trying to pass current information along to the ACES, as well as dealing with the situation, Supv R. Hill stepped in and assisted with the radio transmissions, as well as transporting personnel involved in the situation. This assisted me in aiding me to be able to handle everything else I needed to. So thank you Supv R Hill for your assistance during an extremely busy time, your assistance was greatly appreciated. Work Location: ERMC   Date: 7/1/21 Employee: Marcella Edmonds Airport: Newark Liberty International Airport Experience: Thanks to ERMC ACES Marcella Edmonds and ERMC ACES Nilda Mercado, we were alerted to someone on the Airtrain in medical distress. Control was alerted and able to dispatch PAPD to come to the person's aid. Thank you for your quick response. Work Location: ERMC   Date: 7/1/21 Employee: Nilda Mercado Airport: Newark Liberty International Airport Experience: Thanks to ERMC ACES Nilda Mercado and ERMC ACES Marcella Edmonds quick response in noticing a passenger on the Airtrain in medical distress, and alerting the control Desk. We were able to dispatch assistance quickly. Thank you for being alert and your quick response Work Location: ERMC   Date: 7/1/21 Employee: Marcella Edmonds Airport: Newark Liberty International Airport Experience: Thanks to ERMC ACES Nilda Mercado and ERMC ACES Marcella Edmonds quick response in noticing a passenger on the Airtrain in medical distress, and alerting the control Desk. We were able to dispatch assistance quickly. Thank you for being alert and your quick response Work Location: ERMC   Date: 6/30/21 Employee: Trudy Phifer Airport: JFK International Airport Experience: As passengers got off the train at Federal Circle Station level 2, Trudy was continuously and proactively inquiring if passengers needed help. Also Stating that for Rentals proceed down the escalators to next level. She informed and directed passengers with SmartCarts to take the elevator for "your safe movement." . She was multitasking as a mentor with a new Agent- shadowing her. GREAT JOB by this Agent as the passenger flow has increased significantly. It was impressive to see her care & concern was to have passenger go to their destination safely. Work Location: AirTrain JFK   Date: 6/29/21 Employee: Stafford Woods Airport: Newark Liberty International Airport Experience: I would like to recognize ERMC ACES Stafford Woods for his quick action. A family was coming up to Terminal C Airtrain platform on the escalator when ACES Stafford observed a 2 year old girl stumbling as she reached the top. ACES Stafford sprang into action, immediately rushing over and catching the little girl before she fell. Thanks to his quick response, he prevented the girl from falling and possibly being injured. Great work ACES Stafford Woods and that was all thanks to you. Work Location: ERMC   Date: 6/29/21 Employee: Shaquana Lawrence Airport: JFK International Airport Experience: On 06/22/2021, agent Merva Mighty & Shaquana Lawrence had delivered above and beyond service.There was family of four including child.When elderly lady was coming down by the escalator,she fell and hurt herself badly.With the help of PAPD, she reached to the hospital.But daughter with kids were so nervous and shaky.At this point,ACES Merva stepped up and escorted passenger to take a taxi right in front of the pick up area.They were giving so much mental support and comfort to the passengers and made sure she reached home safely with the kids.Aces Merva & Shaquana did exceed service beyond expectations. Work Location: ERMC   Date: 6/29/21 Employee: Awa Niang Airport: Newark Liberty International Airport Experience: Thanks to ERMC ACES Awa Niang a 7 year old boy was reunited with his parents. The child was separated from his parents at P3. ERMC ACES Adam Matrigali radioed an announcement to alert all staff of the child still being on the AirTrain. Fortunately ACES Awa N found him on the AirTrain as it arrived into Station P4 and retrieved the scared child. She then radioed to the ACE at P3, ACE Adam M that she had the child. ACE Adam M then informed her of the train and car number the parents would be on. The family was reunited. Thank you ACES Adam Matrigali and ACES Awa Niang for a job well done in handling that situation quickly. Work Location: ERMC   Date: 6/29/21 Employee: Tameeka Branch Airport: Newark Liberty International Airport Experience: Operations Manager Tameeka Branch while out in the field I witnessed her assist a passenger with getting her wallet back that she accidentally left in the back of a taxi. A group of young ladies took a cab from Newark to their destination in Manhattan. The young lady didn't realize she left her wallet behind, therefore she and her friends took an Uber back to the airport after attempting to get back her wallet. While at terminal C, the young ladies approached the taxi area and explained to Tameeka the issue. Since they had the taxi number, Tameeka could make the calls to retrieve the wallet. Tameeka was very informative by telling the ladies where they could go to wait, or if they wanted to return to the city how to take ground transportation until she could contact the driver. Once Tameeka could speak with the driver she arranged it where he could drop the wallet off to the passenger. Tameeka kept updating the passengers to let them know exactly what she was doing. Work Location: ABM Taxi Dispatch Services   Date: 6/29/21 Employee: Michael McGlyn Airport: JFK International Airport Experience: Mr. McGlyn did a great job welcoming passengers and providing a closing. As they departed, dispatcher also did a good job controlling the taxi line and area because of the high volume of passengers leaving the airport at one time at Terminal 4. In addition, he informed passengers that taxis would arrive soon to ensure he was keeping passengers informed of wait time. Work Location: ABM Taxi Dispatch Services   Date: 6/29/21 Employee: Yvette Malave Airport: JFK International Airport Experience: I witnessed Ms. Malave while working at Terminal 5 provide pleasant greetings(Welcome) and closing to passengers. Dispatcher was also politely informative when communicating to passengers taxi regulations and when asked questions about the airport. Work Location: ABM Taxi Dispatch Services   Date: 6/29/21 Employee: Husain Kazmi Airport: JFK International Airport Experience: ACES Husain Kazmi went above and beyond for passenger who was traveling to Newark. ACES provided Pax with all available options making the pax feel welcome and valued. ACES was respectful, attentive, listening and asking questions to properly assist. Pax expressed his gratitude letting the supervisor on duty know about his experience. Work Location: ERMC   Date: 6/28/21 Employee: Kattia Maldonado Airport: JFK International Airport Experience: ACES Maldonado went above and beyond in assisting an elderly Russian speaking female passenger who got lost at JFK Airport. She found a cart to help her carry 3 big bags, managed to get a translator to discover passenger's need, and found an available agent who could escort her to Terminal 1 Aeroflot check in. Work Location: ERMC AVIATIONS   Date: 6/28/21 Employee: Immacular Hilaire Airport: JFK International Airport Experience: ACES Hilaire, Immacular went above and beyond assisting an elderly Russian speaking passenger who was lost at JFK Airport. ACES Hilaire, escorted this passenger from Terminal 4 to Terminal 1 and took her to the Aeroflot ticket counter. The passenger was trying to reward her with money but ACES Hilaire politely denied the tips. Work Location: ERMC AVIATIONS   Date: 6/28/21 Employee: Merva Mighty Airport: JFK International Airport Experience: On 06/22/2021, agent Merva Mighty & Shaquana Lawrence had delivered above and beyond service.There was family of four including child.When elderly lady was coming down by the escalator,she fell and hurt herself badly.With the help of PAPD, she reached to the hospital.But daughter with kids were so nervous and shaky.At this point,ACES Merva stepped up and escorted passenger to take a taxi right in front of the pick up area.They were giving so much mental support and comfort to the passengers and made sure she reached home safely with the kids.Aces Merva & Shaquana did exceed service beyond expectations. Work Location: ERMC aviation   Date: 6/27/21 Employee: Diomis Romero Airport: JFK International Airport Experience: ACES Diomis Romero went above and beyond to support pax who had a family member in the hospital. ACES noticed the pax was emotionally distressed and in need of transportation, she offered emotional support and gave the pax a piece of mind by calling taxi dispatch to have a taxi assigned to the pax. The pax was in tears not only because the family member could pass at any moment but also because of Diomis’ kindness. It was truly remarkable. Work Location: ERMC   Date: 6/26/21 Employee: NaShay Howard Airport: Newark Liberty International Airport Experience: ERMC Supervisor NaShay Howard is professional, caring and informative, she is a total joy to work with!! Work Location: ERMC   Date: 6/26/21 Employee: NaShay Howard Airport: Newark Liberty International Airport Experience: ERMC Supervisor NaShay Howard is professional, caring and informative, she is a total joy to work with!! Work Location: ERMC   Date: 6/25/21 Employee: Nodene Somerville Airport: Newark Liberty International Airport Experience: On Jun 20th, 2021 the Central Toll Plaza experienced numerous compounding issues resulting in a lengthy backup of traffic. Even as patrons expressed their frustration and anger Nodene worked quickly and effectively to address each issue while showing great professionalism to the patrons. This was only one of many occasions Nodene has shown her dedication to serving the costumer and the needs of the airport. Work Location: ABM Parking   Date: 6/25/21 Employee: Ruth Laurent Airport: Newark Liberty International Airport Experience: Amazing customer service at the front counter! Work Location: Wendy’s   Date: 6/25/21 Employee: Salmaan Himani Airport: Newark Liberty International Airport Experience: Always goes above and beyond to correct any mistakes Work Location: Wendy’s   Date: 6/25/21 Employee: Viky Guaman Airport: Newark Liberty International Airport Experience: Always goes out of her way to make orders right and fix any mistakes. Work Location: Wendy’s   Date: 6/25/21 Employee: Kayla Betancourt Airport: Newark Liberty International Airport Experience: Greets every customer and makes sure to suggestive sell and help customers find what they are looking for. Work Location: Wendy’s   Date: 6/25/21 Employee: Awa Niang Airport: Newark Liberty International Airport Experience: I would like to congratulate Aces Awa Niang at P4 station for checking the air train for a seven year old boy who was separated from his parents and reunite them, job well done. Work Location: ERMC Aviation   Date: 6/25/21 Employee: Jeifer Mejía Airport: LaGuardia Airport Experience: Goes out of his way to make sure customers get the most fresh hot food as possible. Amazing customer service Work Location: Wendy’s   Date: 6/25/21 Employee: Michael Manetti Airport: LaGuardia Airport Experience: Amazing customer service. Greets every customer and make sure to say thank you! Work Location: Wendy’s   Date: 6/25/21 Employee: Crisleidy Nunez Airport: LaGuardia Airport Experience: Crisleidy went out of her way to make a customers day. They wanted to split an order up for young kids and Crisleidy made sure to take care of them and add in something extra to make their day. Work Location: Wendy’s   Date: 6/25/21 Employee: Alba Corona Airport: Newark Liberty International Airport Experience: Alba is a sales associate for The Grove & consistently provides outstanding Customer Service. Alba is great fit for the team. Work Location: The Grove   Date: 6/25/21 Employee: Karen Mateo Airport: Newark Liberty International Airport Experience: Karen is a sales associate for The Grove & is truly a people person. Although purchase transactions are very quick especially in an airport setting, she tries to connect with each guest. Work Location: The Grove   Date: 6/25/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Thanks to ERMC ACES Awa Niang, a 7 year old boy was reunited with his parents. The child was separated from his parents at P3. ERMC ACES Adam Matrigali radioed an announcement to alert all staff of the child still being on the AirTrain. Fortunately ACES Awa N found him on the AirTrain as it arrived into Station P4 and retrieved the scared child. She then radioed to the ACE at P3, ACE Adam M that she had the child. ACE Adam M then informed her of the train and car number the parents would be on. The family was reunited. Thank you ACES Adam Matrigali and ACES Awa Niang for a job well done in handling that situation quickly. Work Location: ERMC   Date: 6/25/21 Employee: Victor Obesso Airport: Newark Liberty International Airport Experience: As a supervisor for The Grove, Victor has been an integral part of the team with boosting moral & keeping everything together to run smoothly. Work Location: The Grove   Date: 6/24/21 Employee: Awa Niang Airport: Newark Liberty International Airport Experience: Thanks to ERMC ACES Awa Niang a 7 year old boy was reunited with his parents. The child was separated from his parents at P3. ERMC ACES Adam Matrigali radioed an announcement to alert all staff of the child still being on the AirTrain. Fortunately ACES Awa N found him on the AirTrain as it arrived into Station P4 and retrieved the scared child. She then radioed to the ACE at P3, ACE Adam M that she had the child. ACE Adam M then informed her of the train and car number the parents would be on. The family was reunited. Thank you ACES Adam Matrigali and ACES Awa Niang for a job well done in handling that situation quickly Work Location: ERMC   Date: 6/23/21 Employee: Carol Downing Airport: LaGuardia Airport Experience: Carol Downing notified my office at Contract Services of a water leak in the a conference room at HGR 7C. Due to her diligence, our Mechanical unit was able to secure the water from the malfunction pipe before any serious water damage occurred in the room. Our cleaning staff was able to vacuum up all the water that covered the carpeting and dry the carpet as well. Work Location: ERMC Aviation   Date: 6/23/21 Employee: Shayna Jean - Phillipe Airport: Newark Liberty International Airport Experience: Shayna has gone out of her way to make sure the customers feel welcomed in the store and is always greeting everyone in a friendly genuine matter. Today I had two separate customers come and tell me how much of a delight she is and is so refreshing to have in the airport. Work Location: Starbucks   Date: 6/23/21 Employee: Virginia Moreno Airport: JFK International Airport Experience: I want to thanks Virginia for always be so helpful specially when it comes to translating - she is always available to help. Work Location: ERMC Aviation   Date: 6/23/21 Employee: Rose Bien - Aime Airport: Newark Liberty International Airport Experience: Rose is consistently handing out quality beverages and is always reliable and a team player. Work Location: Starbucks   Date: 6/22/21 Employee: Jamil Austin Airport: Newark Liberty International Airport Experience: As I was walking the Terminal yesterday, I observed CBP Officer Austin speak to a passenger who was not wearing a mask, he politely reminded the passenger a mask was required at which the customer then pulled out their mask and put it on. Officer Austin thanked him and the passenger then asked for help with terminal directions which Officer Austin provided. After I saw this, I introduced myself and thanked him for providing a 'personal touch in connecting' with this passenger in a courteous and positive manner. This is the type of customer engagement that makes a difference. A huge thanks to CBP Officer Jamil Austin! Work Location: Customs & Border Protection (CBP) - Global Entry Office   Date: 6/21/21 Employee: Kevin Sotto Airport: Newark Liberty International Airport Experience: Kevin has been with Hyde Park Hospitality since we opened, and hasn't missed a beat since. He is the Manager for our locations in Terminal C and even throughout the epidemic, his leadership skills were top notch. We cannot thank him enough, pre & post COVID for keeping the team together & running the daily operations. Work Location: Hyde Park Hospitality dba World Bean   Date: 6/21/21 Employee: Emmanuel Clerveus Airport: Newark Liberty International Airport Experience: I received an email about Emmanuel Clerveus as to how he professionally handled a situation with a passenger a Terminal B. Just wanted to share this outstanding nomination on WeSoarHigher.com for Emmanuel Cleverous: Mr. Cleverous was working as a taxi dispatcher at Terminal B on 06/17/21 and had run into a very difficult customer for a taxi ride that the person did not have full fare for. She went on to demand a lot of Mr. Cleverous, insulted him, and threatened him physically. Despite this, Mr. Cleverous remained calm, did not argue back, and even offered to GIVE her 10 dollars from his personal cash to help. The woman left before PAPD had arrived, but under such circumstances, I feel he needs to be recognized for his stellar performance under such pressure. Thank you, Emmanuel! Work Location: ABM Taxi Dispatch Services   Date: 6/21/21 Employee: Geraldine Davis Airport: Newark Liberty International Airport Experience: I would like to acknowledge Ms. Davis for her exemplary customer service. Ms. Davis and a fellow employee went above and beyond to reach out to a frequent limo driver looking to retrieve a patron carry-on. The patron was relocating to NJ and had several suitcases and his carry-o with precious heirlooms. The limo broke down on the highway and had to be towed. The patron took all his luggage and forgot his carry-on. He was frantic and called our Customer Service for information to try and locate the driver. Ms. Davis along with her co- worker was able to provide pertinent information and the driver was able to return the carry-on after several attempts at locating the patron. The patron was overwhelmed at the help he received from our employees. They are deserving of this nomination. Work Location: ABM Parking   Date: 6/21/21 Employee: Bernard McNair Airport: Newark Liberty International Airport Experience: I would like to nominate Mr. McNair for his exemplary customer service. Mr. McNair and a fellow employee went above and beyond to reach out to a frequent limo driver looking to retrieve a patron carry-on. The patron was relocating to NJ and had several suitcases and his carry-on with precious heirlooms. The limo broke down on the highway and had to be towed. The patron took all his luggage and forgot his carry-on. He was frantic and called our Customer Service for information to try and locate the driver. Mr. McNair along with his co- worker was able to provide pertinent information and the driver was able to return the carry-on after several attempts at locating the patron. The patron was overwhelmed at the help he received from our employees. They are deserving of this nomination. Work Location: ABM Parking   Date: 6/20/21 Employee: Francisco Díaz Airport: JFK International Airport Experience: I've gotten great experience with Ms Rivera for the past years, She's upbeat and happy, very welcoming to all passengers and coworkers. She's an amazing employee. I wholeheartedly Nominate her for her efforts and outstanding performance. Thank you Francisco Diaz Work Location: ERMC   Date: 6/19/21 Employee: Emmanuel Clevereus Airport: Newark Liberty International Airport Experience: Mr. Cleverous was working as a taxi dispatcher at Terminal B on 06/17/21 and had run into a very difficult customer for a taxi ride that the person did not have full fare for. She went on to demand a lot of Mr. Cleverous, insulted him, and threatened him physically. Despite this, Mr. Cleverous remained calm, did not argue back, and even offered to GIVE her 10 dollars from his personal cash to help. The woman left before PAPD had arrived, but under such circumstances, I feel he needs to be recognized for his stellar performance under such pressure. Thank you, Emmanuel! . Work Location: ABM Taxi   Date: 6/17/21 Employee: Marcia Vazquez Airport: Newark Liberty International Airport Experience: Marcia Vazquez provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 6/17/21 Employee: Nailah Craig Airport: Newark Liberty International Airport Experience: Nailah Craig provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 6/17/21 Employee: Irma Silva Airport: Newark Liberty International Airport Experience: Irma Silva provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 6/17/21 Employee: Gerson Martinez Airport: Newark Liberty International Airport Experience: Gerson Martinez provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 6/17/21 Employee: Areti Panteleakis Airport: Newark Liberty International Airport Experience: Areti Panteleakis provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 6/17/21 Employee: Scott Assaiante Airport: Newark Liberty International Airport Experience: Scott Assaiante provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: Designa   Date: 6/17/21 Employee: Desmond Abotchie Airport: Newark Liberty International Airport Experience: A customer reached out to our Customer Service department to relay how impressed and satisfied she was with Desmond's service and attention. The customer had a connecting flight in Newark around the time that he was closing the store when she found out her headphones weren't working. So she rushed through the airport looking for a replacement pair. He was already in the process of closing up but he saw she was in need and decided to help. He quickly found what she needed for her next flight. He could have decided not to help because she arrived at the very end of the shift, but instead he was super helpful and made her day. Enough so that she went out of her way to make sure we knew how great he was! Work Location: InMotion Entertainment   Date: 6/17/21 Employee: Royston Hill Airport: Newark Liberty International Airport Experience: Mr. Hill provided excellent customer service when requested to come to the aide of passengers that were stranded on one of our roadways. We thank you for being a great addition to the EWR team! Work Location: ERMC Aviation Services   Date: 6/17/21 Employee: David Balchunas Airport: Newark Liberty International Airport Experience: Mr. Balchunas provided excellent customer service when requested to come to the aide of passengers that were stranded on one of our roadways. We thank you for being a great addition to the EWR team! Work Location: ERMC Aviation Services   Date: 6/17/21 Employee: Oneka Lupe Airport: Newark Liberty International Airport Experience: Oneka Lupe is a supervisor who is very awesome and does a great job taking care of all her employees with passion and understanding she is an awesome team leader and I will like to nominate her because she is one of the best.... Work Location: ERMC   Date: 6/17/21 Employee: Keesha Parks Airport: Newark Liberty International Airport Experience: I have had the privilege of being supervised by Keesha on more than one occasion and was always impressed with how she give information to both passengers and ACES alike. She is always very knowledgeable and is not easily rancor. Work Location: ERMC   Date: 6/17/21 Employee: Keesha Parks Airport: Newark Liberty International Airport Experience: I have had the privilege of being supervised by Keesha on more than one occasion and was always impressed with how she give information to both passengers and ACES alike. She is always very knowledgeable and is not easily rancor. Work Location: ERMC   Date: 6/16/21 Employee: Ronald Ryke Airport: JFK International Airport Experience: While doing field observations, the dispatcher was outside assisting a passenger with a taxi and another passenger with questions. Mr. Ryke was professional to both, but truly patient and kind to the passenger he was helping with trying to address her concerns because she was a Spanish-speaking customer until the driver arrived to assist. Mr. Ryke was still attentive to her while proficient when dispatching other passengers. Work Location: ABM Taxi Dispatch Services   Date: 6/16/21 Employee: Michael McGlyn Airport: JFK International Airport Experience: Doing field observations, Dispatcher provided a pleasant greeting and closing to passengers. Even provided a nice gesture by opening the door for passengers. Work Location: ABM Taxi Dispatch Services   Date: 6/16/21 Employee: Maria Sanchez Airport: Newark Liberty International Airport Experience: Maria Sanchez is an asset to the Newark Airport Community and I have personally witnessed her helping our guests whenever the need arises. She is the first to recognize and potential problem and address it before it becomes an issues. Maria has worked over 13 years hear at EWR and is an issuing officer for HMSHost and does an excellent job ensuring our Starbucks and restaurants in Terminal B and C remain staffed and trained. Maria is part of what makes this airport community so great. Work Location: HMSHost   Date: 6/16/21 Employee: Blanca Parraga Airport: Newark Liberty International Airport Experience: It is always a pleasure to stop and buy a sandwich in Firehouse subs because of Blanca, her warm inviting attitude always leaves me with a smile on my face. Work Location: Firehouse Subs   Date: 6/16/21 Employee: Gerson Arguerta Airport: Newark Liberty International Airport Experience: Wow I just ate Firehouse Subs and just wanted to let you know that you have a Rock Star named Gerson! I was blown away by how hard this employee worked to ensure every guest was attended to during the delayed flights. Gerson never stopped working until every guest was served which is truly amazing! Thank you. Work Location: Firehouse Subs   Date: 6/16/21 Employee: Andrea Perez Airport: JFK International Airport Experience: I observed my coworker, Andrea Perez, going above and beyond assisting an elderly passenger at terminal #4 Domestic; the passenger had a connecting flight with Delta but he got lost trying to get to the gate and he ended up by the baggage claim. Andrea took the passenger upstairs to the gate and he was able to make his flight. Work Location: ERMC   Date: 6/16/21 Employee: Frederick James Airport: LaGuardia Airport Experience: Mr. James is a Supervisor in charge at Abm Parking Services. Very kind and approachable . He always find a solution for patrons with issues or his coworkers. Very helpful, diligent He goes above and beyond. He truly deserve a nomination for his hard work. Work Location: ABM Parking Services   Date: 6/16/21 Employee: Jose Torres Airport: Newark Liberty International Airport Experience: For many passengers travelling at night can be very discombobulating and taking two or more trains within the airport doesn't help and missing a train can be very costly, financially, emotionally and otherwise. Therefore ACES is commission to provide timely, clear, precise and accurate information to soothe the travel experience. Jose owned this responsibility and executed consistenly to ensure passengers travel experience is less anxious and more comforting that a guiding voice is with in reach. Work Location: ERMC AVIATION SERVICES   Date: 6/16/21 Employee: Keith Morris Airport: Newark Liberty International Airport Experience: Travelling at nights for many passengers can be very discombobulating and taking two or more trains within the airport doesn't help and missing a train can be very costly, financially, emotionally and otherwise. Therefore ACES is commission to provide timely, clear, precise and accurate information to soothe the travel experience. Keith has owned this responsibility and execute consistently to ensure passengers travel experience is less anxious and more comforting that a guiding voice is with in reach. Work Location: ERMC AVIATION SERVICES   Date: 6/16/21 Employee: Sheldon Waterton Airport: JFK International Airport Experience: Sheldon was asked to perform an inspection of the tracks due to an alarm being sent. This was the second attempt at finding the cause the alarm by an agent. The process was completed. In hindsight, Sheldon thought he saw something. He informed the Control Center of his findings. He gave a detailed description of the item and its location. Due to his situational awareness, a greater issue was diverted. Job well done. Work Location: Alstom Group Inc.   Date: 6/15/21 Employee: Tele Fumey Airport: Newark Liberty International Airport Experience: A guest approached Tele's manager to inform us that they were very satisfied with the level of service Tele provided. The Guest elected for a digital receipt at a self check out, but then decided he wanted a printed copy. Tele immediately saw his level of confusion & promptly printed out a receipt. Guest was extremely appreciative. Work Location: OTG Global Bazaar Market   Date: 6/15/21 Employee: Sheryce Jackson Airport: Newark Liberty International Airport Experience: A passenger went out of his way to approach me just to say that "Sheryce is awesome" The guest was shocked by her level of enthusiasm and how passionate she is in her position. Work Location: OTG Global Bazaar   Date: 6/15/21 Employee: George Cazares Airport: Newark Liberty International Airport Experience: George is an extremely hard worker and although his primary position is a server, he goes above and beyond to chip in to assist anyone that needs an extra hand. George is always willing to help & does it with a smile! Work Location: Garden State Diner   Date: 6/15/21 Employee: Luis Lowenstein Airport: Newark Liberty International Airport Experience: Luis is a cook at the cafeteria, but his job doesn't stop there! Luis is someone who is eager to help new employees on learning the ropes. Great asset to the team. Work Location: Garden State Cafeteria   Date: 6/15/21 Employee: Miguel Guerrier Airport: Newark Liberty International Airport Experience: Miguel is part of Garden State Cafeteria's Utility Team & we're grateful to have him. He's been with the Cafeteria over 3 years and is continuously still looking for way to learn or improve his skillset. Work Location: Garden State Cafeteria   Date: 6/14/21 Employee: Paul Philippe Airport: Newark Liberty International Airport Experience: Mr Philippe got redeploy to INS to help out with the crowd. He was the only Aces and two supervisors at INS. He maned the front line all by himself and kept the line moving. The two supervisors was at the back controlling the line. He did a very exceptional job by himself up front Work Location: Ermc   Date: 6/14/21 Employee: Marcos Huamanchumo Airport: Newark Liberty International Airport Experience: I would like to commend my brother's action on 06/11/2021 for flight UA363 EWRHNL. Honolulu flight was delayed for 4 hours and of course people were not so excited and we had some upset customers. My brother took an initiative by executing a UNITED TRIVIA GAME FOR CUSTOMERS. He created some questions about United Airlines and he went as a host and pick that microphone up and made customers participate, clap and laugh which made the customers forget about the 4 hour delayed of the flight. Customers who participated and answer questions correctly won a $25 travel certificate for their participation and answering questions correctly. My brother OWNED IT and made customers laugh and participate in these games he created and customers came up and told him thanks for making the delay so much fun. UNITED IS SO LUCKY TO HAVE YOU, BROTHER, AND CUSTOMERS ON THAT HONOLULU FLIGHT WILL DEFINITELY REMEMBER YOU AND CHOOSE UNITED NEXT TIME. YOU ROCK!!!! Work Location: United Airlines   Date: 6/12/21 Employee: Sandra Baptiste Airport: Newark Liberty International Airport Experience: While I was assisting a passenger with calling the curtesy phone at P4 , I discovered that none of the courtesy phones were working to contact the designated hotels so the hotel shuttle can pick up the passengers; and the telephone number that was listed for the designated hotel wasn’t working as well. I called 3 field to let her know that the passenger wasn’t able to contact the hotel so the shuttle can pick her up , and the phone number that was listed didn’t work. Sandra met me at P4 Lobby . When she called the phone number that was listed for the hotel she noticed the number listed wasn’t working. Sandra googled another phone number for the Wyndham hotel that the passenger was looking for ; she got in contact with the customer service representative; that enabled the passenger to get a hotel shuttle to take her to her hotel . The passenger thanked us for all our help. Sandra went above and beyond the call duty to make sure that the passenger was picked up. Work Location: ERMC   Date: 6/11/21 Employee: Sharon Mcduffie-Pagan Airport: Newark Liberty International Airport Experience: Sharon has been doing an amazing job in AOC. She has been very patience and extremely helpful to the passengers looking for information about their Airlines. We appreciate your hard work and dedication. Work Location: ERMC   Date: 6/11/21 Employee: Christopher Juarez Airport: JFK International Airport Experience: Christopher Juarez has passed three consecutive internal mystery shops for ABM. The evaluators stated for all three evaluations that he is professional, polite, and helpful. Work Location: ABM Taxi Dispatch Services   Date: 6/11/21 Employee: Ronald Ryke Airport: JFK International Airport Experience: Ronald Ryke has been consistent with passing four internal ABM mystery shops in April and May. The evaluator stated he was professional and knowledgeable when answering questions. Work Location: ABM Taxi Dispatch Services   Date: 6/11/21 Employee: Michael Doorn Airport: JFK International Airport Experience: Michael Doorn has passed 4 consecutive internal mystery shops for April and May.The evaluator communicated that he was superb based on the information provided and friendly. Work Location: ABM Taxi Dispatch Services   Date: 6/11/21 Employee: Frantz Innocent Airport: JFK International Airport Experience: Employee received positive feedback from the "Happy or Not" device located by the taxi area. Work Location: ABM Taxi Dispatch   Date: 6/11/21 Employee: Fabienne Seide Airport: JFK International Airport Experience: Employee received positive feedback from the "Happy or Not" device located by the taxi area. Work Location: ABM Taxi Dispatch   Date: 6/11/21 Employee: Yolanda Rodriguez Airport: JFK International Airport Experience: Employee received positive feedback from the "Happy or Not" device located by the taxi area. Work Location: ABM Taxi Dispatch   Date: 6/11/21 Employee: Dignamara Morel Airport: JFK International Airport Experience: Aces Dignamara Morel did an outstanding job in assisting two passengers that exited the secure area by mistake. Aces accompanied these passengers through security to their gate to be reunited with her relatives as they were all connecting on a Qatar flight and got separated when they went to use the restroom and exited out instead. Work Location: ERMC   Date: 6/11/21 Employee: Shanella Ralph Airport: LaGuardia Airport Experience: Thank you for being a leader at Juice Press, always delivering the highest levels of customer service and making it look easy to make great smoothies! Work Location: OTG Management   Date: 6/11/21 Employee: Andrea Frugone Airport: LaGuardia Airport Experience: Thank you for caring for our guests and providing high levels of customer service in every interaction you have with our guests! Work Location: OTG Management   Date: 6/11/21 Employee: Dennis Mendoza Airport: LaGuardia Airport Experience: Thank you for your dedication and hard work. We love to see that you are always very welcoming to guests and co-workers. Keep up the great job! Work Location: OTG Management   Date: 6/11/21 Employee: Ricardo Hernandez Airport: LaGuardia Airport Experience: Thank you for all that you do. You are such a great team player and you always create an inviting environment for guests and staff. This is just a small token of gratitude. Keep up the great work! Work Location: OTG Management   Date: 6/11/21 Employee: Claudia Huayta Airport: LaGuardia Airport Experience: It is always an enjoyable experience when ordering. Thank you for your hard work and dedication. Keep up the great customer service! Work Location: OTG Management   Date: 6/10/21 Employee: Martha Orran Airport: Newark Liberty International Airport Experience: Always a welcoming presence when I arrive, Martha is always in a cheerful mood and very helpful expediting the agents through checkpoint Charlie Work Location: Allied Universal   Date: 6/10/21 Employee: Ayao Melegnam Airport: Newark Liberty International Airport Experience: I want to generally commend Ayao for his overall presence and value as a supervisor. Ayao is unparalleled in his knowledge of the ACES program, it’s operations and most importantly is always a resource for all ACES & Supervisors. Ayao’s energy and optimism bring enormous benefit to the operation, particularly on the long shifts Ayao is E2. When he is on duty, the posts are covered and the job gets done, not only in his role, but how his efforts ripple through the staff. The seemingly effortless way our operation proceeds due to his work cannot be undervalued. Ayao always “Owns It” Work Location: ERMC   Date: 6/9/21 Employee: Nelson Cardona Airport: JFK International Airport Experience: I have been working at T4 for the past 20 years seeing Mr. Nelson Cardona performing above and beyond. He has always been the same hard working man, nice to everyone who approaches him with any question, available and able to do, any of his duties with the same enthusiasm as his first day of work. Mr. Cardona, in my opinion, is the best of the best at his job. Work Location: ABM   Date: 6/9/21 Employee: Carol Downing Airport: LaGuardia Airport Experience: First time I met Carol; I was visiting LGA for a job interview. Seeing my nervousness, she quickly reassured me that I would do fine on the interview. Just as quickly, I felt the nervousness and anxiety go away. Carol is a phenomenal person, whose natural persona is to help people. Whether a patron is calling frantically – looking for flight information or transportation options or it is an in looking for flight information or transportation options or it is an in-person visit to the facility, Carol remains calm, cool, and collected. This skill is probably the most important skillset need to successfully perform in customer service. Carol got skills!!! Work Location: ERMC   Date: 6/9/21 Employee: Rico Soriano Airport: Newark Liberty International Airport Experience: ERMC ACES Rico Soriano takes pride in doing his duties well. I can always count on him to do a thorough inspection of his post and call in everything to me that needs attention. I never have to ask him questions to get the details of information he gives as his attention to detail ensures I am given all information needed. Mr Soriano thank you, you have no idea how grateful I am for your high level of professionalism. Thank you. Work Location: ERMC   Date: 6/9/21 Employee: Berkeley Smith Airport: Newark Liberty International Airport Experience: I would like to thank ERMC ACES Berkeley Smith for always doing a complete and thorough inspection when he get's to his work station. He is one of the few I can count on to give me all the information on what needs attention. Thank you for your level of professionalism and attention to detail. I appreciate you. Work Location: ERMC   Date: 6/9/21 Employee: Stefani Vallone Airport: Newark Liberty International Airport Experience: ERMC ACES Stefani Vallone is always a team player. She makes sure she relays any pertinent information to the ACES relieving her. As well as assisting them when ever they may need further help. Thank you for your level of professionalism and respect towards your fellow co-workers. Work Location: ERMC   Date: 6/9/21 Employee: Tamara Henderson Airport: Newark Liberty International Airport Experience: ERMC ACES Tamara Henderson, always a fountain of information answering the airport information lines. But more so, knowing the airport and it's surrounding areas, her experience is invaluable. I turn to her more often then anyone else in the room when I need information I may not know. She is also a great team player, always assisting her fellow co-workers without having to be asked. Thank you ACES Tamara Henderson for all that you do. Work Location: ERMC   Date: 6/6/21 Employee: Luis Adorno Airport: Newark Liberty International Airport Experience: As the new Executive Chef for the C3 global bazaar Luis has demonstrated through his work ethic that he aims to be better everyday. Work Location: OTG   Date: 6/3/21 Employee: Chloe Shumate Airport: Newark Liberty International Airport Experience: Compliment was received by a passenger through TSA Contact Center - Submitted on Sat, 05222021 - 08:53 Submitted values are: Categories Screening Please provide a description of your comment. So my family Wife, 3 year old, 3 month old, and myself Dad are flying for vacation and encountered security TSA before getting to our gate. My wife was already upset as to how we would do it with a newborn and a toddler. When we got to the gate Chloe gave direct direction instructions and patience which allowed my family to get through security with little to no issues. I praise Chloe's patience and professionalism that made the experience seamless and rather easy. I would love to praise the whole crew that contributed to the process, but Chloe was a key part to a pleasant experience. Work Location: TSA   Date: 6/3/21 Employee: Sandra Primus Airport: Newark Liberty International Airport Experience: Please pass on my thanks to Miss. Sandra Primus, an ACES of ERMC Aviation LLC. Today, she was working at Terminal C Air Train Platform and she was very professional in executing her duties in assisting many customers; she did it with a smile. I observed her multitasking in reaching out to the needs of almost every customer who approached her. Quite remarkably, she offered a passenger with a stroller and a baby to assist her getting on and off the elevator but the passenger declined and thanked her for the offer. She was walking from end to end on the platform assisting passengers and airlines crewmembers. I admire the way she took the time to listen and and give her full undivided attention to customers questions in trying to meeting their travelling needs. Please keep up the great professional work you are doing because you are directly contributing towards making our customers happy and confident at EWR. Ramchandar Motiram Patron Services Coordinator, EWR. Work Location: ERMC Aviation LLC   Date: 6/3/21 Employee: Puvitha Prashanth Airport: Newark Liberty International Airport Experience: Puvi is an absolute shark! She is new to the company and has been crushing everything. She is small and mighty and she is aware of everything going on. She’s basically a firefighter, a coach, mentor, a counselor, and an account executive all rolled into one. Keep on rocking in the house Puvi!! Work Location: OTG - C3   Date: 6/1/21 Employee: Hander Villalta Airport: Newark Liberty International Airport Experience: ERMC ACES Hander Villalta went above and beyond while working at the RailLink Station trying to assist several passengers. The passengers were apparently here in the US on Work Visa's and was looking to find somewhere to get the Covid vaccination. ACES Hander was attempting to find a location via his tablet, which was having difficulty due to the Wifi, he then obtained permission to try on his phone. Encountering difficulty trying to find a location that accepted walk ins, Control Desk was contacted for assistance. ACES Hander was determined to assist these passenger's and did all he could and more in doing so. Well done ACES Hander, you are an excellent example of what true customer service is supposed to be. Work Location: ERMC   Date: 6/1/21 Employee: Kattia Maldonado Airport: JFK International Airport Experience: ACES Kattia was observed guiding an elderly passenger who was in dire need of help. ACES was attentive, professional, helpful and went above and beyond to assist passenger, she escorted pax to the airtrain and made sure pax was well on his way to his destination. Work Location: ERMC Aviation   Date: 6/1/21 Employee: Awa Niang Airport: Newark Liberty International Airport Experience: I would like to congratulate her for the wonderful job she does always with a smile when greeting passengers making sure they receive the right information for their destination, keep up the good work. Work Location: ERMC Aviation   Date: 6/1/21 Employee: Theresa Lawson Airport: Newark Liberty International Airport Experience: I went through security and left my luggage on the conveyor belt. My gate was changed and by the time I was settled at the correct gate I realized I didn’t have my luggage with me. Completely in tears I ran into Erica Spearing. She saw me shaking and took the time to calm me down so that she could help me out. Theresa Lawson saw me walking around with Erica so she stopped to see what the issue was. With one phone call, Theresa found my bag (it was still at security) and walked me back through. I am not sure what protocol is in this situation but these ladies are more than deserving of some sort of bonus. Work Location: TSA   Date: 6/1/21 Employee: Erica Spearing Airport: Newark Liberty International Airport Experience: I went through security and left my luggage on the conveyor belt. My gate was changed and by the time I was settled at the correct gate I realized I didn’t have my luggage with me. Completely in tears I ran into Erica Spearing. She saw me shaking and took the time to calm me down so that she could help me out. Theresa Lawson saw me walking around with Erica so she stopped to see what the issue was. With one phone call, Theresa found my bag (it was still at security) and walked me back through. I am not sure what protocol is in this situation but these ladies are more than deserving of some sort of bonus. Work Location: TSA   Date: 6/1/21 Employee: Gerson Martinez Airport: Newark Liberty International Airport Experience: Mr. Gerson was working the field in the Short-Term Parking Lot. He noticed a patron walking slowly. He continued his task and came back around to check on the patron when he noticed him slumped on his steering wheel. He immediately flagged down his manager and an ambulance were called. His owning his observation of that patron resulted in him receiving necessary medical attention. Great observation and job! Work Location: ABM Parking   Date: 6/1/21 Employee: Yolanda Shields Airport: Newark Liberty International Airport Experience: Ms. Shields on a daily basis seeks to connect with her employees. She makes sure that each and everyone is properly informed and what is expected of them. She consistently wipe down and disinfect the rails, handles and time clocks to ensure that everyone is working in a safe environment. Ms. Shields goes that extra mile to show her appreciation of her employees efforts. She is deserving of the recognition. Work Location: ABM Parking   Date: 6/1/21 Employee: Nelson Medina Airport: JFK International Airport Experience: Supervisor Nelson Medina went above and beyond assisting passengers at Terminal 5, Sunday, May 30, 2021. He was greeting and assisting passengers with giving information, finding transportation and connecting to drivers, escorting passengers to the Air Train stations and even helping with finding bags and lost items. Excellent service! Work Location: ERMC AVIATIONS   Date: 5/31/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Employee always exceeds expectations and is the most knowledgeable in her function. Always with a positive attitude and professionalism. Work Location: Allied Universal   Date: 5/29/21 Employee: Ann Evans-Spence Airport: Newark Liberty International Airport Experience: Always welcoming passengers with a smile and a lovely greeting. Follows protocol and is very knowledgeable in all areas of the airport. Goes above and beyond. Great person to work with. Work Location: ERMC Aviation   Date: 5/29/21 Employee: Heraldo Ryman Airport: Newark Liberty International Airport Experience: Comes to post on time. Always polite and friendly to everyone around. Very helpful to passengers. Work Location: ERMC Aviation   Date: 5/29/21 Employee: Ann Evans-Spence Airport: Newark Liberty International Airport Experience: Always welcoming passengers with a smile and a wonderful greeting. Very knowledgeable in all areas of the Airport. Willing to go above and beyond. Excellent and efficient and always a pleasure to work with. Work Location: ERMC Aviation   Date: 5/29/21 Employee: Georgette Ross Airport: Newark Liberty International Airport Experience: Georgette Ross maintains excellent work ethics in all her post. Exceed expectations and always follow protocol. Wonderful to work with. Work Location: ERMC Aviation   Date: 5/27/21 Employee: Natasha Harrigin Airport: JFK International Airport Experience: Your agent Natasha is doing an awesome job in cleaning. I observed how well she took the time out to do her work well. Work Location: ABM   Date: 5/27/21 Employee: Alaziah Campbell Airport: Newark Liberty International Airport Experience: Alaziah is such a nice person. Always welcoming, always willing to help the team out and very much a great worker. She does an amazing job in INS with assisting passengers. We appreciate her work ethic. Work Location: ERMC   Date: 5/27/21 Employee: Alise Charles Airport: Newark Liberty International Airport Experience: Alise is an amazing Supervisor. She's always assisting other supervisors and Aces when in need. She has such great energy and very much proactive out there on the field. Alise, I appreciate your helping hand and your kindness. Thanks for always being a team player. Work Location: ERMC   Date: 5/27/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: R. Reyes was observed during peak Memorial Day travel with proactively engaging customers along the terminal frontage, making loud and succinct announcements for where to find ground transportation, and seeking to connect with customers who appeared confused, before they even approached her. Great job! Work Location: ERMC ACES   Date: 5/27/21 Employee: Matthew Berry Airport: JFK International Airport Experience: We received the following passenger compliment for JFKIAT Operations employee Matthew Berry. I wish to compliment the professionalism, courtesy and helpfulness of Mathew Berry. Having lost a valuable hat on the plane, I encountered Mr. Berry and he was instrumental in enabling the hat to be retrieved. Without his help, I am confident this favorable result would not have been achieved. He is an outstanding representative of JFK Airport. Work Location: JFKIAT   Date: 5/27/21 Employee: Matthew Berry Airport: JFK International Airport Experience: We received the following passenger compliment for JFKIAT Operations employee Matthew Berry. I wish to compliment the professionalism, courtesy and helpfulness of Mathew Berry. Having lost a valuable hat on the plane, I encountered Mr. Berry and he was instrumental in enabling the hat to be retrieved. Without his help, I am confident this favorable result would not have been achieved. He is an outstanding representative of JFK Airport. Work Location: JFKIAT   Date: 5/27/21 Employee: Tammylee Roman Airport: Newark Liberty International Airport Experience: On 5/19/2021, I was advised of a missing laptop that belonged to West Point Military Cadet Eli Maxwell. *Cadet Maxwell advised that he was going through Newark Liberty International Airport TSA Security Screening at Gate A35 to board American Airlines Flight 2389 bound for Charlotte, NC. While in-flight, Maxwell realized he left his ‘West Point issued’ laptop behind at the TSA screening checkpoint. *Cadet Maxwell’s father is Federal Express Corp. Sr. Vice President for Legal & Security. I was called and asked if I can assist in locating the missing laptop. *I contacted TSA Inspector Tammylee Roman and advised her of the situation with regards to the missing laptop. *TSI Roman was kind enough to assist in locating the missing laptop and providing the instructions on how to retrieve it and get it back to its rightful owner. *I want to thank Tammylee Roman for her immediate assistance and professionalism in locating the missing laptop. Her assistance was grea Work Location: TSA- Inspector   Date: 5/26/21 Employee: Cheryl Andrews Airport: Newark Liberty International Airport Experience: Cheryl has been stepping up like crazy. She is such a hard worker and has the best spirit of anyone I know. She always does the right thing even when no one is looking. She helps others and trains them to also be the best and dig deep to find more within themselves. Great job Cheryl keep up the amazing work!! Work Location: Saison   Date: 5/26/21 Employee: Monica McKenzie Airport: JFK International Airport Experience: Delta passenger Dr. Suzanne Wood left her phone in the restroom and had already left the terminal. She then re- entered the terminal and approached JFKIAT employee Monica McKenzie for assistance. Monica immediately made several phone calls to try and determine which restroom the phone was left in. Monica then went all the way to the restroom and brought the phone back to her. Dr. Wood couldn’t believe how nice and helpful Monica was and this experience exceeded her expectations. Work Location: JFKIAT   Date: 5/26/21 Employee: Victoria Andreyeva Airport: JFK International Airport Experience: Delta passenger Dr. Suzanne Wood left her phone in the restroom and had already left the terminal. She then re- entered the terminal and approached JFKIAT employee Victoria Andreyeva for assistance. Victoria immediately made several phone calls to try and determine which restroom the phone was left in. Victoria then went all the way to the restroom and brought the phone back to her. Dr. Wood couldn’t believe how nice and helpful Victoria was and this experience exceeded her expectations. Work Location: JFKIAT   Date: 5/26/21 Employee: Lydia Dilullo Airport: JFK International Airport Experience: Aces L. Dilullo displayed professionalism in summarizing a situation regarding a couple exiting a flight at terminal 5 domestic area. The male passenger was physically pushing his female companion and she was crying out that she needed to call her mom. Aces took the initiative to call PAPD at once resulting in their prompt arrival which caused other passengers around to cheer that help arrived for this woman. Thank you for you quick action, Aces Lydia Dilullo. Work Location: ERMC   Date: 5/26/21 Employee: Indra Maywala Airport: JFK International Airport Experience: Indra did an exceptional job, with a blind passenger going to NYC. She helped him understand all the directions required, in order to have a safe and pleasant journey to Manhattan. I felt she gave him directions so cleared, that this persons did not feel he was not able to see. Her ways to explain or tell him how to get there, were just amazing. Work Location: ERMC   Date: 5/25/21 Employee: Indra Maywalall Airport: JFK International Airport Experience: An elderlypassenger was very nervous and anxious because she the person meeting her wasn't there and she didn't have a phone to call them, Supervisor Indra took care of the situation; she offered a phone call to the passenger and got in touch with the person that was meeting the passenger, the person happened to be in the wrong terminal. Thanks to Indra the passenger was able to meet with her relatives. Work Location: ERMC Aviation   Date: 5/25/21 Employee: Mohammad Tufail Airport: LaGuardia Airport Experience: Mr. Tufail is been with ABM Parking Services about a year as Audit Supervisor. He makes sure the work is done within the deadline, very respectful and he goes above and beyond towards his co-workers and his managers. He is definitly an asset for the company. Work Location: ABM Parking Services   Date: 5/25/21 Employee: Syed Shakil Airport: LaGuardia Airport Experience: I was in the Terminal B Parking Garage conducting an inspection when a taxi cab mistakenly drove into the garage. I didn't know how to guide her out, so I went into the ABM Parking Office to see if anyone was available to assist. As I entered the office, Syed came in my direction and asked if he could help. As I was explaining that I couldn't guide the taxi out of the garage, he told me not to worry and that he would take care of it. Syed immediately went to the taxi driver and guided her out of the garage without incident. Even with masks on, he was smiling and conducted himself very professionally. He took care of the situation without hesitation or delay. Kudos to Syed!! Work Location: ABM Parking   Date: 5/25/21 Employee: Remise Joseph Airport: Newark Liberty International Airport Experience: Remise shows true passion in her cooking. For the last three weeks of having the pleasure to work with her she goes above and beyond to showcase true culinary skills for the clients of United Airlines and OTG! And keeps a bright smile on her face as she works very hard. Work Location: Vanguard Kitchen   Date: 5/25/21 Employee: Cami Couyoute Airport: Newark Liberty International Airport Experience: Camy shows true leadership in the Vanguard Kitchen . He exceeds his responsibility as line cook shows true dedication and excellence when he works his shifts. Even comes to work on his days off to work and continue to put out excellent food because he has been dedicated since day one. And, loves to make beautiful dishes at Vanguard Kitchen. Work Location: Vanguard Kitchen   Date: 5/24/21 Employee: DENNIS WILLIAMS Airport: Newark Liberty International Airport Experience: ACES DENNIS IS A HUGE HELP IN THE CUSTOMS IMMIGRATION HALL. HELP GOES ABOVE AND BEYOND HELPING PASSENGERS WITH CUSTOM FORMS, DIRECT PASSENGERS, AND COMMUNICATING WITH THE TEAM. Work Location: ERMC AVIATION   Date: 5/24/21 Employee: DIANA GALVIS Airport: Newark Liberty International Airport Experience: ACES DIANA IS A TRUE LEADER. SHE TAKES CHARGE WHEN SHE SEES EITHER HER TEAM MEMBER IN NEED OR A PASSENGER. SHE GOES ABOVE AND BEYOND AND GETS THE JOB DONE Work Location: ERMC AVIATION   Date: 5/24/21 Employee: Biljana Radinovic Airport: LaGuardia Airport Experience: Thank you for being passionate about your work and having fun with everything that you do! Work Location: OTG Management   Date: 5/24/21 Employee: Yaneth Matos Airport: LaGuardia Airport Experience: Thanks for your motivation and hard work! Work Location: OTG Management   Date: 5/24/21 Employee: Shanella Ralph Airport: LaGuardia Airport Experience: Thank you for being a team player, and working with your fellow crewmembers to make for a great experience at Juice Press! Work Location: OTG Management   Date: 5/24/21 Employee: Sam Wong Airport: LaGuardia Airport Experience: Thanks for your everyday support and silently making OTG shine, giving excellent service and helping our business to grow! Work Location: OTG Management   Date: 5/24/21 Employee: Zenon Quinones Airport: LaGuardia Airport Experience: Thank you for helping a guest that was choking by performing the Heimlich maneuver. We commend you for your commitment to safety, integrity and caring for our guests and the bravery that you displayed in helping them!! Work Location: OTG Management   Date: 5/24/21 Employee: Larry Garlick Airport: LaGuardia Airport Experience: Thank you for always working hard trying to keep all coolers full and assisting the receivers with their deliveries. Work Location: OTG Management   Date: 5/24/21 Employee: Sultana Mahmuda Airport: LaGuardia Airport Experience: Thank you for helping not only as a cashier but as a merchandiser stocking up the floor to ensure a successful close! Work Location: OTG Management   Date: 5/24/21 Employee: Roman Wojciech Airport: LaGuardia Airport Experience: Thank you for assisting management in any thing we ask for assistance. Ensuring our coolers audits look good and splitting/restocking time fire. Work Location: OTG Management   Date: 5/24/21 Employee: Myriam Miranda Airport: LaGuardia Airport Experience: Thank you for assisting with restocking the floor, splitting/restocking time fire, staying late to assist us in ensuring a successful close. Work Location: OTG Management   Date: 5/24/21 Employee: Anthony Torres Airport: LaGuardia Airport Experience: Thank you for always being a positive force and willing to go the extra mile for your team! Work Location: OTG Management   Date: 5/24/21 Employee: AnnMarie Hussain Airport: LaGuardia Airport Experience: Thank you for being helpful and going the extra mile! Work Location: OTG Management   Date: 5/24/21 Employee: Alexandra Ramirez Airport: LaGuardia Airport Experience: Thank you for serving all the guests with a smile, and for always going above and beyond for the team/ guests. Work Location: OTG Management   Date: 5/24/21 Employee: Shaheem Harris Airport: LaGuardia Airport Experience: Thank you for always being a team player and helping out when needed! Work Location: OTG Management   Date: 5/24/21 Employee: Ricardo Armogan Airport: LaGuardia Airport Experience: Thank you for your assistance with making sure everything gets taken care even if you have to stay late! Work Location: OTG Management   Date: 5/24/21 Employee: Margaret Maciag Airport: LaGuardia Airport Experience: Thank you for the giving WOW experiences to the guests. You been wonderful addition to our MAT team. Thank you!! Work Location: OTG Management