| Date: 10/12/21 |
| Employee: Colleen Durham |
| Airport: Newark Liberty International Airport |
| Experience: Colleen worked in C2 as a manager with the restaurants being part of her responsibility. Because of her work
ethic along with constantly assisting the staff we are able to give our customers an amazing dining experience.
Colleen is a manager who will plate the food, expedite food, assist with drinks and clear and sanitize the dining
area. She is our superwoman! It is because of management like Colleen that we are all able to SOAR! |
|
Work Location: OTG - C2
|
|
| Date: 10/08/21 |
| Employee: Kattia Maldonado |
| Airport: JFK International Airport |
| Experience: Employee went above and beyond trying to help a elderly passenger to get his VISA in such a short notice.
Kattia took him to the platform and put him on the Airtrain to go to terminal 8 to discuss his issue. On the
way back from the platform, she encountered a situation with a ERMC wheelchair agent which could’ve gotten
out of hand if she didn’t help him. The ERMC wheelchair agent was having a hard time handling the
passenger and his luggages that the passenger almost got hurt. Kattia was there on time to hold the passenger
who was almost about to fall from the wheelchair. Kattia did an incredible job handling both situations and
she needs to be recognized for her kindness and bravery. |
|
Work Location: ERMC
|
|
| Date: 10/08/2021 |
| Employee: Janie Westfield-Mcgivney |
| Airport: JFK International Airport |
| Experience: Aces Janie Westfield-Mcgivney went above and beyond in assisting an elderly passenger that only speak
Spanish arriving from Rome and no one came to meet her. Aces seek help in translation and after three hours
the passenger was on her way to her sister's house in a taxi. |
|
Work Location: ERMC
|
|
| Date: 10/08/2021 |
| Employee: Kattia Maldonado |
| Airport: JFK International Airport |
| Experience: On 10/8 at about 7am, a couple with two small children (one in a stroller) approached Ms. Maldonado and
asked if there was a place to sit while they wait for there transport. Ms. Maldonado to them unfortunately since
Covid all the seats were moved from the terminal. The husband then relayed, they just wanted to feed the baby,
even if they had to sit on the floor, to which ACES Maldonado replied "NO" we would not let you do that. She
proceeded to borrow the extra chair from the travelers' aid desk, checked that no one was there and put the
family behind the booth to feed their baby in private. Good thinking. I know the family appreciated this small
gesture. |
|
Work Location: ERMC
|
|
| Date: 10/08/2021 |
| Employee: Andrea Perez |
| Airport: JFK International Airport |
| Experience: Only Friday October 8th at the end of my shift a very agitated and anxious passenger
approached me at the welcome center, the passenger had lost bag with all her documents
inside, as I was trying toy assist the lady trying to find out where was the last place she
remembers seen her bag my shift ended and Andrea came to take over, I briefed her over the
situation and told the lady that my coworker was going to assist her. Andrea to over the
situation right away, she didn't even have time to put her belongings away, later on u find out
that Andrea helped the lady to get her bag back, it was at the Delta's baggage office. I want to
thanks Andrea for assisting the passenger and also for an excellent team work. |
|
Work Location: ERMC Aviation
|
|
| Date: 10/07/2021 |
| Employee: Diomis Romero |
| Airport: JFK International Airport |
| Experience: Aces Diomis Romero assisted an elderly non-English speaking passenger from the airtrain to checking counter
at terminal 8 to resolve ticketing issues then back to the airtrain enroute to terminal 1 to get on her Saudi
Arabian flight. |
|
Work Location: Unifi service
|
|
| Date: 10/07/2021 |
| Employee: Kattia Maldonado |
| Airport: JFK International Airport |
| Experience: Aces Kattia Maldonado went above and beyond in assisting a non-English speaking passenger to the airtrain enroute to
terminal 8 to get her ticket fixed. Aces call terminal 8 aces Diomis by radio to meet the airtrain on terminal 8
platform and to escort the passenger to the checkin counter where her issues was resolved. Aces Diomis
accompany passenger back to the platform and called aces Kattia via radio to meet the passenger at terminal 1
platform. Aces Kattia then accompany passenger to the checkin counter at terminal 1 as she was travelling to
Saudi Arabia. |
|
Work Location: ERMC
|
|
| Date: 10/06/2021 |
| Employee: Mari Jaakkola |
| Airport: LaGuardia Airport |
| Experience: Today, I witnessed an employee from Clear which is the airport service to speed up a passenger's checkpoint
experience, jump into action to alleviate a possible altercation with a taxi driver and a passenger. Mari who
works for Clear was supervising the Clear staff at Terminal C TSA checkpoint at LGA. She noticed 2 men in an
argumentative manner over $20. Everyone was looking and trying to figure out what to do. Mari automatically
approached the men and asked what was the issue. The passenger did not have $20 in cash extra the taxi driver
was demanding. In order to diffuse the situation from elevating, Mari herself gave the taxi driver $20 and
escorted the passenger into the checkpoint to catch his flight. I approached and nominated Mari for her ability
to handle a heated situation with such professionalism and calmness because it did seem things could've gotten
worse. Thank you Mari! |
|
Work Location: Clear
|
|
| Date: 10/06/2021 |
| Employee: Samina Salahuddin |
| Airport: LaGuardia Airport |
| Experience: Samina is very dedicated employee, always helping customers and her coworkers, friendly but professional at
the same time with everyone. |
|
Work Location: ABM Parking
|
|
| Date: 10/06/2021 |
| Employee: KULJIT KAUR |
| Airport: LaGuardia Airport |
| Experience: Kuljit always looks to make a personal connection with customers and employees. She always treated her employees well and is very nice. |
|
Work Location: ABM TAXI
|
|
| Date: 10/6/2021 |
| Employee: Manuel Pimentelmelo |
| Airport: LaGuardia Airport |
| Experience: Mr. Pimentelmelo is a hard working Baggage Handler for Spirit airlines. On my escorted trip to the airside of
Spirit airlines at Terminal C, I was able to witness Mr. Pimentelmelo multitasking his work responsibilities
which included loading and unloading aircraft baggage, guiding planes to and from their gates, operating
baggage carts and performing other airplane servicing duties. His focus to make sure these tasks were done in a
timely manner, demonstrated diligent. It was a pleasure seeing how Mr. Pimentelmelo also ensured that aircraft
was ready for the next flight by providing efficient ground support services and effectively operating support
equipment. |
|
Work Location: Spirit Airlines - Swissport Baggage Handler
|
|
| Date: 10/06/2021 |
| Employee: Jenelle McKenzie |
| Airport: JFK International Airport |
| Experience: At about 3:30am, a wheelchair attendant escorted a minor to the welcome center asking for assistance to contact
the child's guardian as they have been waiting for sometime. Mrs. McKenzie called me (Supv. Boland) to
request permission to assist them. After she got the go ahead, she used her personal cell phone to contact the
child's parent and gave them directions on entering the terminal and where the child would be waiting. The
exchange was successful as the child was handed over by the escort at the welcome center. Great job making
connection with the parent and accommodating the safe transfer from airport staff to the family. Keep up the
good work. |
|
Work Location: ERMC
|
|
| Date: 10/5/21 |
| Employee: Rastlaad Moss |
| Airport: LaGuardia Airport |
| Experience: Mr. Moss was observed waiting in Terminal A rotunda when multiple passengers approached him asking
for advice, directions, and wheelchair services. As a Pilot for Jet Blue Mr. Moss went outside his
job scope to ensure that passengers questions were answered or that they were directed to the
correct airline employees for assistance. |
|
Work Location: JetBlue
|
|
| Date: 10/5/21 |
| Employee: Wilbert Getten |
| Airport: LaGuardia Airport |
| Experience: Mr. Getten was observed working in the baggage claim area at a rapid pace. His focus, dedication,
and daily contribution to the airport and the baggage handling process results in the expeditious
delivery times that customers at LGA have come to expect. |
|
Work Location: Delta, Baggage Claim
|
|
| Date: 10/5/21 |
| Employee: Ricardo Gordon |
| Airport: LaGuardia Airport |
| Experience: Mr. Gordon was observed working in the baggage processing area at a rapid pace. His focus,
dedication, and daily contribution to the airport and the baggage handling process results in the
expeditious delivery times that customers at LGA have come to expect. |
|
Work Location: Delta, Baggage Claim
|
|
| Date: 10/5/21 |
| Employee: Damien Forest |
| Airport: LaGuardia Airport |
| Experience: Mr. Forest was seen doing a diligent job in single handedly processing over 60 bags from a Spirit
Airline flight. Due to his lighting fast speed, no customers were see to have any complaints. |
|
Work Location: Swissport
|
|
| Date: 10/5/21 |
| Employee: Manuel Pimentelmelo |
| Airport: LaGuardia Airport |
| Experience: Mr. Pimentelmelo was observed working very diligently on the flight line as a tug operator moving
aircraft. Wearing many hats, he also is instrumental in the expeditious movement of loading and
offloading customer baggage. |
|
Work Location: Spirit Airlines
|
|
| Date: 10/5/21 |
| Employee: Jovel Guevara |
| Airport: LaGuardia Airport |
| Experience: Mr. Guevara was observed working in the baggage processing area at a rapid pace. His focus,
dedication, and daily contribution to the airport and the baggage handling process results in the
expeditious delivery times that customers at LGA have come to expect. |
|
Work Location: Delta, Baggage Claim
|
|
| Date: 10/5/21 |
| Employee: Stephen R. Smith |
| Airport: LaGuardia Airport |
| Experience: Mr. Smith was observed working in the baggage processing area at a rapid pace. His focus,
dedication, and daily contribution to the airport and the baggage handling process results in the
expeditious delivery times that customers at LGA have come to expect. |
|
Work Location: Delta, Baggage Procesing
|
|
| Date: 10/4/21 |
| Employee: Gretta Fernandez |
| Airport: LaGuardia Airport |
| Experience: She is always willing to help all her fellow staff members.
She always treats her co-workers very well - respectfully, and she is very humble. |
|
Work Location: ABM Parking Services
|
|
| Date: 10/1/21 |
| Employee: Kevin Sotto |
| Airport: Newark Liberty International Airport |
| Experience: No matter the ask or what time of day it is, Kevin is always responsive and willing to help. |
|
Work Location: World Bean
|
|
| Date: 10/1/21 |
| Employee: Malik Higginbotham |
| Airport: Newark Liberty International Airport |
| Experience: Malik has been with Terminal C for quite some time, and is still as enthusiastic as when I first met him. He's
very polite and extremely professional. He's a great fit for Johnston & Murphy. |
|
Work Location: Johnston & Murphy
|
|
| Date: 10/01/2021 |
| Employee: Linesh Shah |
| Airport: Newark Liberty International Airport |
| Experience: Never seen anyone like this have such a helpful nature. He steps out to help me whenever I need it. |
|
Work Location: Dunkin Donuts
|
|
| Date: 10/1/21 |
| Employee: Ricardo Hernandez |
| Airport: Newark Liberty International Airport |
| Experience: Ricardo Hernandez was able to deliver results in the month of September. He led the staff in sales and showed
pride in his work. |
|
Work Location: Johnston & Murphy
|
|
| Date: 10/1/21 |
| Employee: Rehana Adams |
| Airport: Newark Liberty International Airport |
| Experience: On 9/30/2021 during the PM shift, I observed CLEAR Ambassador Rehana Adams was assisting many
customers at CLEAR/TSA Checkpoint at Terminal C near C3 TSA entrance. At this location, it is very busy
and crowded as a result of its close proximity to A3 TSA Exit and Air Train entrance. Miss Rehana was
guiding and providing relevant direction and guidance to all customers came her way, not only the CLEAR
Customers. She was polite in explaining what is TSA Pre-Check, CLEAR Pre-Check, CLEAR Standard
process, and how to apply to become a CLEAR member. Additionally, she was providing guidance to
customers seeking assistance as to where to check in at Terminal C for their United Airlines flight. She had a
note in her possession with United Flight Check-in Zones for Terminal C.
Thank you going above and beyond in assisting our customers at EWR.
Ramchandar Motiram
PSC
Port Authority EWR. |
|
Work Location: CLEAR
|
|
| Date: 10/1/2021 |
| Employee: Chloe Zeng |
| Airport: Newark Liberty International Airport |
| Experience: I would like to nominate Chloe Zeng for a WESOAR Higher award.
I was in Terminal C on 9/30/2021 during the PM shift and I observed Miss. Chloe who was volunteering at
C3 TSA checkpoint entrance. She was standing at a location whereby customers were approaching from Air
Train direction, C3 TSA Exit, TSA entrance and she was answering all the customers questions and providing
the relevant guidance. I really appreciate that she was also approaching customers who seems to be lost and
kinda not knowing where to go. She was also assisting the UGE Customer Service rep at the location with
managing the TSA entrance in separating TSA pre-check customers from standard customers. She spoke
highly of providing care for customers and her passion to help customers ease their travel burdens at EWR.
Thank you Chloe for going above and beyond in assisting our customers at EWR.
Ramchandar Motiram
PSC
Port Authority EWR. |
|
Work Location: Travelers Aid - Volunteer
|
|
| Date: 10/1/21 |
| Employee: EVELYN GOMEZ |
| Airport: LaGuardia Airport |
| Experience: Evelyn Gomez did an outstanding job by assisting a Spanish only speaking customer distressed at the garage.
Her willingness to listen and help is recognized and appreciated by all her fellow coworkers. |
|
Work Location: ABM PARKING SERVICES
|
|
| Date: 10/1/21 |
| Employee: Lorraine Smith |
| Airport: JFK International Airport |
| Experience: Ms. Smith is being recognized for her willingness every time she's being called upon and the outstanding job
she does. |
|
Work Location: ERMC Aviation
|
|
| Date: 10/1/21 |
| Employee: Wolton TSA Officer |
| Airport: Newark Liberty International Airport |
| Experience: I would like to pass on my thanks and recognition to TSA Officer Wolton for going above and beyond in
assisting an elderly female ADA passenger at Terminal A3 TSA Security checkpoint.
On Monday September 27, 2021 about 09:56AM I was conducting Global Biorisk Advisory Council Health
and Hygiene inspection at Terminal A3 TSA Security Checkpoint and I observed an elderly female ADA
passenger who was using a walker to assist her in her movement was nervous about her bag. The passenger
was nervous and scared of losing her bag which had her medication inside. Every TSA officer were very kind
enough to assure her that all will be ok, however TSA Officer Wolton went above and beyond in prioritizing
the processing of the bag and delivered it in TSA Bin #936 to the passenger who was very thankful and
happy. TSA Officer Wolton further offer her assistance to coordinate in ensuring the passenger gets to the
gate without any struggles. |
|
Work Location: TSA
|
|
| Date: 10/1/21 |
| Employee: Victor Paramo |
| Airport: New York Stewart International Airport |
| Experience: We have the pleasure to welcome our first passengers to/from Savannah on that day with an inaugural event.
The event comprised in pre-security, a ribbon cutting, multiple welcome desks for Tourism organizations and in
post-security two welcome desks with gift bags and a custom cake. Victor assisted me in every aspect of the
organization, from the set-up phase to the cake service to our customers. He always has a great sense of
customer experience, and welcomes everyone with a great smile.
I picked up this event, which was our biggest so far, but I am grateful to him for his engagement for all the
others (customer appreciation day, earth day). He is a great asset in our terminal management team, always alert
and ready to fix things and help his colleagues. 100% reliable, he is also a very easy and agreeable person to
work with. |
|
Work Location: FSP Future Stewart Partners
|
|
| Date: 9/29/21 |
| Employee: Anacaris Fernandez |
| Airport: JFK International Airport |
| Experience: ERMC Aviation employee Anacaris Fernandez assisted customer Mrs. Alba, an elderly
distressed family member of an arriving wheelchair customer, with no cell phone. Mrs.
Alba was outside terminal #4 for nearly 3 hours and only spoke spanish. She was
distressed because she could not find or see her arriving family member that had
arrived 3 hours prior. Employee Anacaris, quickly asked questions and details about her
family member. Anacaris went to the wheelchair Supervisor in the departures level, to
find that he was assisted by a wheelchair agent. The wheelchair agent verified that he
was taken to the taxi line and the wheelchair passenger left in a taxi, because they keep
name records of everyone they assist. Mrs. Alba, left extremely happy to know her
family member arrived and left in a yellow cab safely. Anacaris, did an excellent job
assisting this customer that was worried, and could not find her family member!!
Kudos Anacaris!!! |
|
Work Location: ERMC
|
|
| Date: 9/24/21 |
| Employee: Jackson Williams |
| Airport: LaGuardia Airport |
| Experience: Mr. Jackson is courteous towards his co-workers- He always make sure his work is done and also he is always
helping customers and directing them in the right way. |
|
Work Location: ABM Parking Services
|
|
| Date: 09/24/2021 |
| Employee: Diomis Romero |
| Airport: JFK International Airport |
| Experience: Aces Diomis Romero saw an elderly passenger trip over his luggage and fell to the floor, she rush over to him
to offer assistance and offered him medical attention to which he refused. Aces stayed until he retrieved all his
luggage from carousel 5 and assist him with his transportation needs. I observed her accompanying the
passenger to his uber ride at pick up area 5. She was concerned and did an amazing job to our senior passenger. |
|
Work Location: Unifi service
|
|
| Date: 09/24/2021 |
| Employee: Virginia Moreno |
| Airport: JFK International Airport |
| Experience: Aces Virginia Moreno did an outstanding job with a passenger that lost his phone at terminal 4. Aces took the
phone to lost and found and before she could have submitted it, the passenger call the phone and ask the aces to
meet her at the check in area. Aces had some difficulties in locating the passenger but thankfully everything
resolved to the passenger's satisfaction. |
|
Work Location: Unifi service
|
|
| Date: 09/23/2021 |
| Employee: Virginia Moreno |
| Airport: JFK International Airport |
| Experience: The employee went above and beyond to help a passenger who claimed that he was starving and have been
stranded in the airport for about 1 week. The employee took the passenger to travelers aid desk on the 4th
floor to ask them if there’s anything we could do anything at all to help him. Ms. Moreno then contacted a PA
agent who was present at the terminal and the agent later helped the passenger to buy him some food.
Overall, Ms. Moreno’s effort to help this passenger should be recognized and rewarded because she exceeded
expectations. |
|
Work Location: ERMC aviation
|
|
| Date: 09/23/21 |
| Employee: Carla Hamilton |
| Airport: JFK International Airport |
| Experience: ACES Supervisor Carla Hamilton did an outstanding job by assisting a spanish-only
speaking customer distressed that was about to miss her flight because she was dropped
off at the wrong terminal and didn't have a boarding pass. Carla was able to quickly take
her to get her boarding pass for a Jetblue flight and took her to her gate right before her
flight departed. Customer was extremely happy to make the flight with our team effort,
communication barrier and despite the lateness due to her situation. Kudos to Carla's
excellent work. Thank you! |
|
Work Location: ACES Program JFK/ERMC Aviation
|
|
| Date: 09/21/2021 |
| Employee: Jackie Bucherri |
| Airport: Newark Liberty International Airport |
| Experience: Working with Jackie is a wonderful experience. As a manager she is personable
and easy to connect with. Her willingness to listen and help is recognized and
appreciated by all her fellow staff members |
|
Work Location: OTG
|
|
| Date: 9/19/21 |
| Employee: Gretta Fernandez |
| Airport: LaGuardia Airport |
| Experience: Mrs. Gretta always talk to everyone with respect. She take care every person like her own family.
She always ready to help. |
|
Work Location: ABM PARKING SERVICES
|
|
| Date: 09/19/2021 |
| Employee: Diomis Romero |
| Airport: JFK International Airport |
| Experience: Ms. Diomis Romero stepped up and assisted with food vouchers distributions to stranded passenger at Terminal 4 on Eastern Airline. She was a great help by communicating with the passengers in Spanish and translating on behalf of me when needed. |
|
Work Location: ERMC
|
|
| Date: 09/19/2021 |
| Employee: Husain Kazmi |
| Airport: JFK International Airport |
| Experience: Mr. Husain has demonstrated his devotion to his job when called upon. He was asked to assist in distributing food vouchers to stranded passengers at Terminal 4, the task would not be possible without his contribution. He had demonstrated WE SOAR standard through out the task. |
|
Work Location: ERMC
|
|
| Date: 09/19/2021 |
| Employee: Diomis Romero |
| Airport: JFK International Airport |
| Experience: Ms. Diomis Romero was a big contributor in assisting voucher distrbution to stranded passenger at Terminal 4. Ms. Romero was able to communicate with passengers that has language barrier and served as my go to translator when needed. The operation would not have gone any smoother without her assistance. |
|
Work Location: ERMC
|
|
| Date: 9/14/21 |
| Employee: Kim Jones |
| Airport: Newark Liberty International Airport |
| Experience: This person is one of the managers for OTG management and is always going and making sure that our
customers are satisfied and she is a team player |
|
Work Location: OTG Management
|
|
| Date: 09/10/2021 |
| Employee: Virginia Moreno |
| Airport: JFK International Airport |
| Experience: Aces Virginia Moreno went above and beyond in assisting Delta airlines passenger to fill out mandatory
customs declaration form for Santo Domingo as airline requires this paperwork to be completed before
boarding the aircraft. The document was in Spanish and passenger was English speaking aces did not hesitate to
assist in completing the online forms. Thank you Aces V. Moreno. |
|
Work Location: Unifi service
|
|
| Date: 09/09/2021 |
| Employee: Dignamara Morel |
| Airport: JFK International Airport |
| Experience: Aces Dignamara Morel went above and beyond in assisting an elderly customer with four suitcase that came off
a Dakar Senegal airlines flight and have a connection at Newark airport travelling onto Seattle. Passenger only
had $40.00 and that wasn't enough for a taxi. Aces called his daughter and she did an Uber ride pick up for him.
Thank you Aces Dignamara for helping and communicating with a customer who cannot speak any english. |
|
Work Location: Unifi service
|
|
| Date: 09/09/21 |
| Employee: Stormey Settlemyre |
| Airport: Newark Liberty International Airport |
| Experience: Stormey OWNS IT! She is on top of her game and always follows up. She helps me everyday and ensures
accuracy with our vendors! Thank you Stormey |
|
Work Location: OTG
|
|
| Date: 09/08/2021 |
| Employee: Julian Tiburcio |
| Airport: LaGuardia Airport |
| Experience: Julian Tiburcio is the General Manager for Spirit Airlines at LGA Terminal A. I am fortunate to work in
collaboration and partnership with Julian when it comes to our Customer Experience goals at the airport. Julian
is a cooperative, communicative and open-minded airport employee to work with. As always, Julian is
accommodating to the requested needs to adhere to our airport Customer Experience. For example, during
inspections at Terminal A, the wipes dispensers were empty and sans their respective nozzle outlet. The Patron
Service Coordinator at LGA reached out to Julian and the issue was actioned immediately. It's a pleasure
working with Julian and also listening to the great work he does for Spirit Airlines, as he makes sure the
customers, employees and passengers are well taken care of. |
|
Work Location: Spirit Airlines
|
|
| Date: 09/07/2021 |
| Employee: Daniel St. Victor |
| Airport: JFK International Airport |
| Experience: While working at Terminal 4 outside the taxi dispatch area Mr. St. Victor did a wonderful job controlling the
frontage. He provided a pleasant greeting/ closing and assisted passengers with questions. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 09/07/2021 |
| Employee: Michael McGlyn |
| Airport: JFK International Airport |
| Experience: While working at Terminal 4 Mr. McGlyn did a great job controlling the inside taxi queue. He provided a kind
greeting and asked passengers if they needed help. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 09/07/2021 |
| Employee: Christopher Juarez |
| Airport: JFK International Airport |
| Experience: Mr. Juarez did a remarkable job assisting Spanish speaking customer with questions about his destination.
Although the taxi driver also spoke Spanish, Mr. Juarez did not leave the passenger until he made sure
everything was okay before the passenger left. He also added a kind act by opening the passenger's door to the
taxi. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 09/07/2021 |
| Employee: Marjorie Perez |
| Airport: Newark Liberty International Airport |
| Experience: Marjorie is the best! She always goes above and beyond to help our team. |
|
Work Location: OTG
|
|
| Date: 09/07/2021 |
| Employee: Patrick Wilson |
| Airport: Newark Liberty International Airport |
| Experience: I spent time observing the passenger flow and operation of the AirTrain at the Terminal B platform. While
there I observed Patrick Wilson connecting with each passenger coming off of the escalator and elevator to
the platform to help guide them to their AirTrain destination. He did not wait until passengers look confused
or sought help but proactively asked them where they heading and directing the correct side of the platform
and indicating how many stops to their destination.
I understand how monotonous it may be to be asked the same questions over and over again but Patrick did
treated each passenger with positivity, even assisting passengers in Spanish as needed.
I appreciate Patrick's efforts and being a great example of how to create a positive customer experience
environment for our passengers! |
|
Work Location: ERMC
|
|
| Date: 09/07/2021 |
| Employee: Carey McGrue |
| Airport: JFK International Airport |
| Experience: Passenger feedback-
Just wanted to say that I thought the taxi dispatcher (I believe his name was Carey) in Terminal 7
at JFK on Tuesday September 7 at around 6:00 pm was doing a great job. He was explaining that
there were no taxis in the airport lot so they were being dispatched to the terminals as soon as
they arrived at JFK but it was a 20-30 minute delay. (It was). He explained this patiently many
times to each arriving group of passengers. He also did a great job directing people who were
looking for Uber or Lyft or other options. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 09/06/2021 |
| Employee: Janille Henderson |
| Airport: JFK International Airport |
| Experience: ACES Janille Henderson went above and beyond for pax who got hurt at T5 Airtrain Platform. ACES contacted
PAPD, PA and her Supervisor, and comforted pax all the way through until help arrived |
|
Work Location: ERMC Aviation
|
|
| Date: 9/03/2021 |
| Employee: Shatoya Felder |
| Airport: Newark Liberty International Airport |
| Experience: As our passengers became frustrated having missed their flights, unable to retrieve their luggage etc as a result of
hurricane Ida, our ACES Shatoya Felder was able to provide needed information to each customer while keeping
them calm/ minimizing their frustration. Great job Shatoya! Continue to SOAR! |
|
Work Location: ERMC
|
|
| Date: 9/02/2021 |
| Employee: Tamara Henderson |
| Airport: Newark Liberty International Airport |
| Experience: As a result of tropical storm Ida; the telephones were bombarded with calls all day. Tamara was patient, polite,
knowledgeable and maintained her composure throughout it all. She has certainly displayed exemplary customer
service. Continue to SOAR Tamara! |
|
Work Location: ERMC
|
|
| Date: 9-2-21 |
| Employee: David Carlin |
| Airport: Newark Liberty International Airport |
| Experience: We had 2 fully boarded aircraft one at gate 30 and the other at gate 31 when got word that there was a tornado warning for the area and that the tower evacuated. For safety reasons we did the same and asked guests to go down to the baggage level as that was the spot with the least amount of floor to ceiling windows. Only problem….the checkpoint was already closed so when we were ready to re-board we had no way to get the people back to sterile.I called the Coordination Center who put me in touch with Supvr. David Carlin. I let him know the situation and while he explained that it would be difficult to get a team to re-open the checkpoint he committed to trying.I was leaning towards the need to cancel these 2 flights that had now deplaned and exited the sterile area that I would have shouldered in the name of keeping people safe during a tornado warning but David mustered up a team to open a lane and even came to oversee it himself to ensure that everyone was screened again.
Please |
|
Work Location: TSA
|
|
| Date: 9-2-21 |
| Employee: Ashley Ortiz |
| Airport: Newark Liberty International Airport |
| Experience: We had 2 fully boarded aircraft one at gate 30 and the other at gate 31 when got word that there was a tornado warning for the area and that the tower evacuated. For safety reasons we did the same and asked guests to go down to the baggage level as that was the spot with the least amount of floor to ceiling windows. Only problem….the checkpoint was already closed so when we were ready to re-board we had no way to get the people back to sterile.I called the Coordination Center who put me in touch with Supvr. David Carlin. I let him know the situation and while he explained that it would be difficult to get a team to re-open the checkpoint he committed to trying.I was leaning towards the need to cancel these 2 flights that had now deplaned and exited the sterile area that I would have shouldered in the name of keeping people safe during a tornado warning but David mustered up a team to open a lane and even came to oversee it himself to ensure that everyone was screened again. Please pa |
|
Work Location: Terminal A
|
|
| Date: 9-2-21 |
| Employee: Michael Marques |
| Airport: Newark Liberty International Airport |
| Experience: We had 2 fully boarded aircraft one at gate 30 and the other at gate 31 when got word that there was a tornado warning for the area and that the tower evacuated. For safety reasons we did the same and asked guests to go down to the baggage level as that was the spot with the least amount of floor to ceiling windows. Only problem….the checkpoint was already closed so when we were ready to re-board we had no way to get the people back to sterile.
I called the Coordination Center who put me in touch with Supvr. David Carlin. I let him know the situation and while he explained that it would be difficult to get a team to re-open the checkpoint he committed to trying.
I was leaning towards the need to cancel these 2 flights that had now deplaned and exited the sterile area that I would have shouldered in the name of keeping people safe during a tornado warning but David mustered up a team to open a lane and even came to oversee it himself to ensure that everyone was screened again,
Pl |
|
Work Location: TSA
|
|
| Date: 09/02/2021 |
| Employee: Marc Cylion |
| Airport: JFK International Airport |
| Experience: Positive feedback from Happy or Not device: Passenger stated- Very Efficient, friendly and happy! |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 09/02/2021 |
| Employee: Frederick Paharsingh |
| Airport: JFK International Airport |
| Experience: Positive feedback from Happy or Not device: Passenger stated- Very Efficient, friendly and happy! |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 09/02/2021 |
| Employee: Mohamed DeCunha |
| Airport: JFK International Airport |
| Experience: Mohamed found two passports on an AirTrain. He called his colleague over the radio to see if anyone in the
other station had lost a set of passports. Mohamed noticed on the itinerary that the passengers were flying out of
Air Maroc. He went to the terminal to find a manager and delivered the passports. Mohamed went above and
beyond to find the owners of the passports. |
|
Work Location: AirTrain
|
|
| Date: 09/02/2021 |
| Employee: Fermin Lopez Manon |
| Airport: Newark Liberty International Airport |
| Experience: The day after the flood, Fermin went out of his way for myself & a passenger to ensure our order was taken &
processed. He was able to identify we were both stressed out & wanted to make sure we left satisfied! |
|
Work Location: C3 Foodhall OTG
|
|
| Date: 9/1/21 |
| Employee: Ramon Feliciano |
| Airport: Newark Liberty International Airport |
| Experience: TSA Supervisor’s Michael Piro had a flat tire this morning 8-30-21 in the Lot F employee parking lot. One of
the Jet Blue mechanics by the name of Ramon assisted him in plugging the flat tire to get him to the tire shop.
We just wanted to share and recognize Ramon as this selfless actions are truly appreciated by the TSA team. |
|
Work Location: Jet Blue
|
|
| Date: 9/01/2021 |
| Employee: Adam Matrigali |
| Airport: Newark Liberty International Airport |
| Experience: Adam displayed great customer service while assisting two passengers who fell on escalator P3-7. His
assistance, care and concern were very impressive. Great job Adam! Continue to SOAR! |
|
Work Location: ERMC
|
|
| Date: 9/1/21 |
| Employee: Robert Orange |
| Airport: Newark Liberty International Airport |
| Experience: Compliment from a Passenger: To Cheryl Randazzo I simply cannot thank you enough! I went on a trip with a
group and I was very stressed but you made it easier. We encountered a problem following multiple delays but
Cheryl was very patient and went above and beyond to ensure that our needs were met. She even stayed late to
help us. It’s rare to find such understanding customer service these days and Cheryl is a core example of that.
We also couldn’t have done it without Robert Orange Jr. He supported Cheryls plan and allowed for out
standing customer service. Thank you again Cheryl and Robert! Airport: NEW JERSEY - EWR - Newark
International Date: 2021-08-11 Approximate Time: 11:00 PM Airline Name: Spirit Flight Number:
Checkpoint/Area of Airport: Name of TSA employee (if known): Randazzo Cheryl And Orangejr Robert |
|
Work Location: TSA
|
|
| Date: 9/1/21 |
| Employee: Cheryl Randazzo |
| Airport: Newark Liberty International Airport |
| Experience: Email received from Passenger: Customer Service: . To Cheryl Randazzo I simply cannot thank you enough! I
went on a trip with a group and I was very stressed but you made it easier. We encountered a problem following
multiple delays but Cheryl was very patient and went above and beyond to ensure that our needs were met. She
even stayed late to help us. It’s rare to find such understanding customer service these days and Cheryl is a core
example of that. We also couldn’t have done it without Robert Orange Jr. He supported Cheryls plan and
allowed for out standing customer service. Thank you again Cheryl and Robert! Airport: NEW JERSEY - EWR
- Newark International Date: 2021-08-11 Approximate Time: 11:00 PM Airline Name: Spirit Flight Number:
Checkpoint/Area of Airport: Name of TSA employee (if known): Randazzo Cheryl And Orangejr Robert |
|
Work Location: TSA
|
|
| Date: 9/1/21 |
| Employee: Perkens Vital |
| Airport: Newark Liberty International Airport |
| Experience: Email from passenger:
Hello Ofelia
I want to send a quick note to let you know that our visit on 30 Aug to the Union office was exceptional.
Despite the fact that the storage room is exceedingly cramped, Perkins Vital was able to get our computer and
laptop that was left on 28 Aug at TSA Preferred United checkpoint. Perkins was courteous and extremely
customer focused to find our material. |
|
Work Location: TSA
|
|
| Date: 9/1/21 |
| Employee: Yolanda Rodriguez |
| Airport: JFK International Airport |
| Experience: Positive feedback results from Happy or Not device:
Customer stated- made it safe and easy. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 09-01-2021 |
| Employee: Naima Terki |
| Airport: LaGuardia Airport |
| Experience: Naima is patient, polite and maintained her composure all time. |
|
Work Location: ABM PARKING SERVICES
|
|
| Date: 09-01-2021 |
| Employee: Vidal Villanueva |
| Airport: LaGuardia Airport |
| Experience: Vidal Is very efficient, friendly and happy. He always ready to help. |
|
Work Location: ABM PARKING SERVICES
|
|
| Date: 8/31/21 |
| Employee: Ashley Taveras |
| Airport: Newark Liberty International Airport |
| Experience: Ashley has only been with our company for 2 weeks and without any airport working experience, and she was
able to adapt to the working environment on how busy it gets during busy hours. Despite the demand and
pressure during peak hours, she's able to help passengers/customers in a friendly manner and being able to
communicate bilingual and takes time to help everyone and work efficiently at the same time.
I hope we get more employees just like Ashley. |
|
Work Location: World Bean
|
|
| Date: 8/31/21 |
| Employee: Corey Sims |
| Airport: JFK International Airport |
| Experience: After being furloughed for 13 months, Corey Sims who is the Head Chef at Bobby Van's came back to Terminal
8 determined to get the restaurant opened. Despite the challenges of not having a GM, most colleagues still
being on furlough and many repairs that needed to happen before the restaurant could open, Corey stepped up,
asking the questions needed to get the jobs started, getting the employees back on the path to return to work,
actually making sure that vendors were secured to come in and every security protocol was adhered to in order
to get the restaurant open. Within 4 short weeks despite the set backs and challenges Bobby Van's at Terminal 8
was opened. Corey proved to be a hard worker and committed to not to his job responsibilities but going
ABOVE and BEYOND and being a Champion. Many thanks to Corey Sims for his dedication! |
|
Work Location: Tastes on the Fly - Bobby Van's
|
|
| Date: 8/31/21 |
| Employee: Agent Alma Salas |
| Airport: Newark Liberty International Airport |
| Experience: This was my first trip since March 2020 due to the pandemic and I was very nervous. Agent Salas was
courteous and so very kind and calming. I wanted to give her a small gift of my appreciation but she would
not accept it. Thank you all for providing us security for safe travel in the airport and beyond. Jeanette
Gutierrez |
|
Work Location: TSA
|
|
| Date: 08/29/21 |
| Employee: Jasmine Huang |
| Airport: Newark Liberty International Airport |
| Experience: I received a letter from my team member Jasmine the other day. When I read the letter it was from a passenger
who was shopping in our store. The passenger wrote: I'd like to thank you for the curtesy extended by you and
you workers. I have been flying quite often and I am really impressed.
The passenger was so thankful for the
service she received from Jasmine. |
|
Work Location: DUFRY
|
|
| Date: 8/27/2021 |
| Employee: Carla Hamilton |
| Airport: JFK International Airport |
| Experience: Supervisor Carla on this day was observed assisting a family of 6 and a crying infant that
seemed very confused. Supervisor managed to calm them down and even accompanied them
to their next check-in area at terminal 5. |
|
Work Location: ERMC
|
|
| Date: 08/27/2021 |
| Employee: Virginia Moreno |
| Airport: JFK International Airport |
| Experience: Aces V. Moreno was approach by a distraught woman that come to the airport to collect a relative. This lady
lost her wallet in the parking lot. She was very upset as her wallet contains cash, driver license and credit cards.
Aces empathize and call P.A.P.D and a report was file. Thankfully a few mins later someone turned in the wallet
to Travelers Aid and passenger was visibly happy and relieve to get her items return intact. |
|
Work Location: ERMC
|
|
| Date: 08/27/2021 |
| Employee: Romylet Pierre |
| Airport: Newark Liberty International Airport |
| Experience: Romylet goes out of his way to make sure all food is made in a safe and fresh way. He works extra hard to
maintain standards and protect the health of our crew and customers. |
|
Work Location: Wendy’s
|
|
| Date: 08/26/2021 |
| Employee: Omar Deleon |
| Airport: Newark Liberty International Airport |
| Experience: No matter what reason you call or time, Omar always makes himself available to speak and see if he can assist.
He's a pleasure to work with and is always pleasant to anyone he interacts with. |
|
Work Location: Garden State Diner
|
|
| Date: 08/26/2021 |
| Employee: Husain Kazmi |
| Airport: JFK International Airport |
| Experience: Aces H. Kazmi went above and beyond in helping a passenger with a baby and luggage who arrive at terminal 2
and are connecting on Turkish airlines flight in terminal 1. Aces Kazmi proceeded to push the cart load of
baggage up the ramp at terminal 2 enroute to terminal 1. Thank you Aces Kazmi for always go above and
beyond for our customers. |
|
Work Location: ERMC
|
|
| Date: 08/26/2021 |
| Employee: Komal Patel |
| Airport: Newark Liberty International Airport |
| Experience: Komal is always pleasant and welcoming to each customers. She mostly remembers everyone's order. |
|
Work Location: DUNKIN' DONUTS
|
|
| Date: 08/26/2021 |
| Employee: Priscilla Yeboah |
| Airport: Newark Liberty International Airport |
| Experience: Loves greeting guests as a cashier and makes every guest happy. She makes sure orders are taken and guests
get everything they need |
|
Work Location: Wendy’s
|
|
| Date: 08/25/2024 |
| Employee: Nijha McClain |
| Airport: Newark Liberty International Airport |
| Experience: Nijha is a supervisor for Hudson Booksellers and goes above & beyond on every shift. She is always looking to
assists guest's and improve their experience. |
|
Work Location: Hudson Booksellers
|
|
| Date: 08/25/2021 |
| Employee: Faten Youssef |
| Airport: Newark Liberty International Airport |
| Experience: Faten is a Supervisor for Hudson Booksellers & has been an asset since joining the team. Faten makes guests
feel welcome and is always ready to assist or make a recommendation. |
|
Work Location: Hudson Booksellers
|
|
| Date: 08/25/2021 |
| Employee: Daniel Velasquez |
| Airport: LaGuardia Airport |
| Experience: Daniel is the epitome of a strong store manager. Ever since his arrival he has exceeded expectations on his
outstanding service and speed with customers. |
|
Work Location: Wendy’s
|
|
| Date: 08/24/2021 |
| Employee: Komal Patel |
| Airport: Newark Liberty International Airport |
| Experience: She is always welcoming and polite to all customers. She is just an assets to Dunkin'. |
|
Work Location: Dunkin Donuts
|
|
| Date: 8/23/21 |
| Employee: Kenneth Williams |
| Airport: JFK International Airport |
| Experience: Travelers Aid had the opportunity to observe Mr. Williams while he was assisting a passenger we were meeting
to facilitate a smooth transition to a waiting car service. Mr. Williams' warmth and kindness were extended not
only to the passenger, but to all he interacted with. The passenger had a recent injury and required the use of a
cane. Mr. Williams was sensitive to the travelers needs and good humoredly offered his support. It was such a
pleasure being in Mr. Williams' company and feeling reassured that passengers were receiving quality service. |
|
Work Location: AllState
|
|
| Date: 08/23/2021 |
| Employee: Linesh Shah |
| Airport: Newark Liberty International Airport |
| Experience: This Manager is always welcoming everyone with smile on face. Makes comfortable to all customers. Dunkin
Employees are also happy under his management. |
|
Work Location: Dunkin'
|
|
| Date: 08/22/2021 |
| Employee: Floriberta Samon |
| Airport: Newark Liberty International Airport |
| Experience: Day in, day out, Floriberta goes above and beyond, putting so much love into her work. There
are many days where i wouldnt know what I would do without her. Even during tough times,
she always gives 110%! The most exemplary employee I have worked with. Thank you souch
for everything that you do Flower! |
|
Work Location: OTG
|
|
| Date: 8/20/21 |
| Employee: Virginia Moreno |
| Airport: JFK International Airport |
| Experience: Aces Virginia Moreno went above and beyond her duties in helping a passenger locate his phone that was lost
on the airtrain. Aces used her personal phone to call the number of the lost phone and negotiate with the person
who get it on how and where to retrieve it as the passenger did not have a phone to call when he arrive at the
location in Brooklyn. All went well passenger was very grateful as he claimed his life is in that phone. Thank
you Virginia for a job well done!. |
|
Work Location: ERMC
|
|
| Date: 8/20/21 |
| Employee: Diomis Romero |
| Airport: JFK International Airport |
| Experience: Aces Diomis Romero went above and beyond in assisting an elderly passenger from Qatar Airlines flight who
was taking a jetblue flight to Florida. Passenger was escorted by Aces Diomis to the airtrain platform and was
directed to the airlines terminal train as it arrives aces seek help with other airport employees to assist the
passenger when the train stops at terminal 5 as his english was very limited. Thank you Diomis. |
|
Work Location: ERMC
|
|
| Date: 08/20/2021 |
| Employee: Poules Poules |
| Airport: Newark Liberty International Airport |
| Experience: Poules has always gone above and beyond when it comes to his work ethic! I was struggling with carrying
multiple bags throughout the terminal, and Poules was extremely quick to provide a helping hand. He shows
great character and truly represents our hospitality standards. |
|
Work Location: OTG MANAGEMENT
|
|
| Date: 08/20/2021 |
| Employee: Melissa Romero |
| Airport: Newark Liberty International Airport |
| Experience: Melissa goes above and beyond to respect customers and take care of them like her own family. |
|
Work Location: Wendy’s
|
|
| Date: 08/20/2021 |
| Employee: Crisleidy Nunez |
| Airport: LaGuardia Airport |
| Experience: Give the best customer service around! Loves talking to customers and making their day. |
|
Work Location: Wendy’s
|
|
| Date: 08/20/21 |
| Employee: Melissa Reynoso |
| Airport: Newark Liberty International Airport |
| Experience: Melissa is a supervisor for DUFRY in terminal C. Due to the times we can be short handed at times. I have been
watching Melissa for a while and I am extremely impressed on how she goes the extra mile for the passenger.
The other morning I was coming into work and was standing out side my C3 location. Melissa was the only
team member in the store at that time but you would never know it. She was assisting customers on the sales
floor greeting all customers with a smile as they were entering our store. Just because you might be short
handed at times doesn't mean you can't go the extra mile to assist our customer. |
|
Work Location: DUFRY
|
|
| Date: 8/19/21 |
| Employee: Candido Cepeda |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Candido Cepeda discovered a suicidal subject on Track 5 at the EWR Rail Station. The young lady was sitting on the track
when Mr. Cepeda successfully talked her to the side of the platform where he lifted her to safety. A NJ Transit
train was arriving at Track 5 at the time this was occurring. Mr. Cepeda was able to pull her to safety just
before the train would have hit her. Mr. Cepeda showed lifesaving efforts and went well over above and beyond
exceptional service. We want to thank and show our most sincere appreciation for his heroic action and service. |
|
Work Location: ERMC
|
|
| Date: 8/19/21 |
| Employee: Samina Salahuddin |
| Airport: LaGuardia Airport |
| Experience: Samina never ceases to amaze me. No matter what the circumstances or how difficult of a request I have she
always helps me get it resolved. She always acts happy to see me even she’s not. She has made my life and
my employees lives easier when it comes to making sure we all have parking and that everything is up to
date. I appreciate everything she has done for me over the last two years! |
|
Work Location: ABM
|
|
| Date: 8/19/21 |
| Employee: Sheila Ferguson |
| Airport: JFK International Airport |
| Experience: I left my phone on the AirTran and it was because of Ms Sheila kindness and quick
thinking I was able to retrieve my phone. She was on the platform helping
passengers with a smile on her face which made it very easy for me to approach
her. I explained my situation to her and she reached out to her coworkers so they
can help her find my phone. I am thankful to her and the entire team that made the
effort to find my phone . Thank you! |
|
Work Location: AirTran
|
|
| Date: 08/19/2021 |
| Employee: Rosmery Paulino |
| Airport: LaGuardia Airport |
| Experience: Goes out of her way to help. Always has a smile and great attitude even under her mask! |
|
Work Location: Wendy’s
|
|
| Date: 8/18/21 |
| Employee: Eduardo Mariani |
| Airport: LaGuardia Airport |
| Experience: I observed that Eduardo, a supervisor of the cleaning team, responded immediately(maybe in 2 or 3 minutes)
to clean a coffee spill in front of Dunkin Donuts. He came with one of his subordinates but he himself
mopped the floor. |
|
Work Location: ABM
|
|
| Date: 8/18/21 |
| Employee: Dignamara Morel |
| Airport: JFK International Airport |
| Experience: Aces Dignamara Morel was observed helping passengers with information on using the airtrain and subway to
Manhattan. Aces used maps and was very detailed oriented during the transaction, by then a line was built up at
her counter. Aces was upbeat and handle her customers efficiently and they happily took her advise. Thank you
aces D. Morel. |
|
Work Location: ERMC
|
|
| Date: 8/18/21 |
| Employee: Ysvania Ciriaco |
| Airport: JFK International Airport |
| Experience: Aces Ysvania Ciriaco was observed assisting a young man who was trying to get to his hotel in Manhattan by
the shuttle bus. JFK airport do not have a shuttle bus service at this time. Aces empathized and gave all other
options to passenger who eventually choose Uber service with help from aces Y. Ciriaco to access the airport
internet service and to download Uber app. |
|
Work Location: Unifi service
|
|
| Date: 8/16/21 |
| Employee: Erothy Baptista |
| Airport: LaGuardia Airport |
| Experience: Thank you for caring and taking ownership of everything that you do! |
|
Work Location: OTG Management
|
|
| Date: 8/16/21 |
| Employee: Shalley Betancourt |
| Airport: LaGuardia Airport |
| Experience: Thank you for being detail oriented and caring about everything that you do. You truly make our markets look
beautiful! |
|
Work Location: OTG Management
|
|
| Date: 8/16/21 |
| Employee: Carmen Paredes |
| Airport: LaGuardia Airport |
| Experience: Thank you for always helping keep the markets clean and fully stocked! |
|
Work Location: OTG Management
|
|
| Date: 8/16/21 |
| Employee: Joshua Goulart |
| Airport: LaGuardia Airport |
| Experience: Thank you for everything you do, and all your creative work to make our market pop!! |
|
Work Location: OTG Management
|
|
| Date: 8/16/21 |
| Employee: Kyle Fox |
| Airport: LaGuardia Airport |
| Experience: While down a cook during the morning rush at Tagliare, Kyle maintained a high level of hospitality and
efficiency. |
|
Work Location: OTG Management
|
|
| Date: 8/16/21 |
| Employee: Nestor Bernate-Avellaneda |
| Airport: LaGuardia Airport |
| Experience: Thank you for helping the MAT team when we needed help, and going above and beyond to provide support! |
|
Work Location: OTG Management
|
|
| Date: 8/16/21 |
| Employee: Marco Miranda |
| Airport: LaGuardia Airport |
| Experience: Thank you for helping MAT when needed and going beyond your job description to provide support! |
|
Work Location: OTG Management
|
|
| Date: 8/16/21 |
| Employee: Tanesha Smith |
| Airport: LaGuardia Airport |
| Experience: Tanesha consistently exhibits fantastic work ethic, dedication and hospitality. |
|
Work Location: OTG Management
|
|
| Date: 8/16/21 |
| Employee: Enrique Ortiz |
| Airport: LaGuardia Airport |
| Experience: Thank you for supporting and doing extra to help receive deliveries and restocking our market and restaurant in
MAT. We really appreciate all you do for the team. Keep up the good work! |
|
Work Location: OTG Management
|
|
| Date: 8/16/21 |
| Employee: Giovanny Gonzalez |
| Airport: JFK International Airport |
| Experience: AirTrain Agent Gonzalez checked each car at the Jamaica platform for cleanliness, HVAC and addressed the
customers asking if they had any questions or if they know where they are going.
A few hours later at the Jamaica Fare zone, I saw the agent utilizing his tablet to get information for customers.
The agent is energetic , approachable and proactive |
|
Work Location: Alstom Group - AIRTRAIN JFK
|
|
| Date: 8/15/21 |
| Employee: Husain Kazmi |
| Airport: JFK International Airport |
| Experience: ACES Husain Kazmi was attentive and courteous while providing travel info to NYC, he made First time NY
traveler feel welcome and valued. Customer expressed he loves NY already. |
|
Work Location: ERMC Aviation
|
|
| Date: 8/15/21 |
| Employee: Stephanie Na |
| Airport: New York Stewart International Airport |
| Experience: An inbound passenger was unable to pay for her parking as the automated machine does not accept $100 bills
and the booth is unmanned. Stephanie attempted to get change from Hudson News and Avis but neither
establishment could do so. On her own accord, Stephanie left the airport and retrieved change of the $100 bill
for the passenger. Great thinking out of the box and great service to the passenger. Thank you. |
|
Work Location: SWF Parking Services
|
|
| Date: 8/15/21 |
| Employee: Khadija Fornville |
| Airport: Newark Liberty International Airport |
| Experience: Khadija is a supervisor for DUFRY in Terminal C. Khadija is the most out going person you will meet. When
she is in her location she greets all customer with a smile and finds out were they are Flying to. She is
extremely outgoing to her customers. Also if they have children she will make them laugh all the time. She
helps them with there items always with a big smile on her face. At the end off the day she makes our
passengers leave with a smile on there face and a BIG Thank you to her for her assistance. |
|
Work Location: DUFRY
|
|
| Date: 8/13/21 |
| Employee: Kyna Napolitano |
| Airport: LaGuardia Airport |
| Experience: On July 21st 2021 (entered 8/1), Hangar 7 front desk receptioist ,Carol Downing, called and informed Kyna Napolitano that
she received a call from a Yellow Cab driver who found two US passports in his cab. Carol asked if Kyna could
check at Terminal B for the passengers. The driver had earlier dropped the passengers off at LGA Terminal B
Kyna responded to the location and began her search. She later located the passengers shortly after, passengers
were frantically trying to find help at AirCanada ticketing counter, and connected them to the driver of the
yellow cab who was waiting at JFK Terminal 5.
Kyna then obtained all parties involved contact information, walked the (2) passengers to the Taxi Stand at
Terminal B and gave the driver specific instruction to drop the passengers off at Terminal 5 departure level.
Needless to say how happy the passengers were to find out that we knew where their passorts were.
Kyna went above and beyond in helping these passengers to be |
|
Work Location: ERMC Aviation
|
|
| Date: 08/10/2021 |
| Employee: Jennifer Libias |
| Airport: Newark Liberty International Airport |
| Experience: Jennifer always looks to make a personal connection with customers. She always wishes them to have a good
flight and gives great service. |
|
Work Location: Wendy’s
|
|
| Date: 8/9/21 |
| Employee: Carmen Torres |
| Airport: JFK International Airport |
| Experience: This Pax Assist Employee went above and beyond in helping a passenger who had just fallen down the
escalator. Carmen Torres, a Pax Assist agent, saw that the passenger was injured, from falling down the
escalator, and immediatly pulled her "golf cart" over and got the passenger to sit down. She notified the
helpdesk agent who flagged me down to assist the passenger. She showed great compassion for this elderly
couple and once the couple was ok brought them to their plane to continue their journey. JFKIAT appreciates
employees who go above and beyond to ensure the safety and security of our passengers. |
|
Work Location: PAX Assist
|
|
| Date: 8/6/21 |
| Employee: Merva Mighty |
| Airport: JFK International Airport |
| Experience: I received a call to deliver some baby items to the terminal 5 ACES on duty Merva Mighty who had identified
that a passenger connecting from a long flight was in need of diapers for her child. Upon delivery of these
items, Miss Mighty took them to the waiting parents who were able to promptly care for their child and make
their flight without further distress. The passengers were grateful for the kindness, generosity, and courtesy that
the ACES showed in their time of distress. |
|
Work Location: ERMC
|
|
| Date: 8/6/21 |
| Employee: Sarie-Marie Pilgrim |
| Airport: JFK International Airport |
| Experience: Aces Sarie-Marie assisted two passengers to find their luggages after they forgot it on
the curbside. Aces called the security who then explained that the luggages were
inspected by PAPD and was taken to the lost and found. Passengers was grateful for
the information and help that they received from aces Sarie. |
|
Work Location: ERMC AVIATION
|
|
| Date: 8/6/21 |
| Employee: Agent Galeano |
| Airport: Newark Liberty International Airport |
| Experience: Today, about 13:12L, at Terminal A2 TSA checkpoint at the document verification booth; I observed TSA
Officer Galeano conducting himself in a professional and respectful manner towards customers. He was very
polite and firm in explaining to a passenger some of the rules and expectations of TSA. He even provided
further guidance in helping the passenger to be more calm for his security processing. He provided
information and clear directions as to where the passenger needs to line up for processing. The passenger was
very happy with the service provided by officer Galeano. I caught up with with the passenger at the A2 gates
area and he explained to me that he was very happy and satisfied with the respect shown towards him from
officer Galeano.
It was very great to see and experience this positive, professional, and polite way of working by this officer,
especially in the presence of the new (TSA Trainee) in the white shirt.
Thank You.
Ramchandar Motiram
Port Au |
|
Work Location: TSA
|
|
| Date: 8/6/21 |
| Employee: Officer Garrette |
| Airport: Newark Liberty International Airport |
| Experience: Please pass on my thanks to TSA Officer Garrette. Today, I was at Terminal A2 TSA security checkpoint about
13:12L and I observed Officer Garrette giving orders to her staff and also checking in on them and greeted
passengers in a welcoming and calm way. Her professional actions made the whole line of passengers at the
screening bin/table location to be very calm and relaxed. She was also checking in on the new TSA officers
with the white shirts to see how they are doing and at the same time she was checking in on passengers to se
how they are doing. This is great to see the level of care and respect shown towards the TSA officers and
passengers. Thank you Officer Garrette for being a great caring leader at the TSA.
Ramchandar Motiram
Port Authority - EWR |
|
Work Location: TSA
|
|
| Date: 8/6/21 |
| Employee: Offcier Jimenez |
| Airport: Newark Liberty International Airport |
| Experience: Today at 13:34L I was at Terminal A3 TSA security screening location. I was about to go through the scanner
and I was told very politely to wait a little by TSA Officer Jimenez (Officer with the nice short hair). When I
looked behind of me; I saw the possible reason why she told me to wait a little. There was a mom, a baby in a
stroller, a little kid, and a cat were travelling together. Officer Jimenez provided clear directions and offered
assistance to the mom and her travel buddies. This officer acted as a mom whilst carrying out her primary
TSA functions. She provided clear directions to the passenger and offered her bins and also to assist her with
the stroller and baby and not forgetting the cat. The busy and tired looking mom became more relaxed and
calm when she met Officer Jimenez. After security processing; the mom had praised the officer and thank her
for her assistance. |
|
Work Location: TSA
|
|
| Date: 8/6/21 |
| Employee: Katerini Platellas |
| Airport: LaGuardia Airport |
| Experience: She is hard working lady and always have smile on face and always
answering the question and exceed expectations and respectful and
greeting the people with a smile and overall she best |
|
Work Location: Ermc aviation
|
|
| Date: 8/5/21 |
| Employee: Patricia Walker |
| Airport: Newark Liberty International Airport |
| Experience: On August 4th, I went to the ID office to renew my PA.ID badge. I was surprised by Patricia's overall
demeanor, as well as how upbeat her personality was. I previously was an Issuing Officer & had a lot of daily
interactions with the ID office throughout the years, & it was very refreshing to see someone carry themselves
as welcoming as Patricia was. Even though I was sent away the day before and arrived anxious, Patricia made
the experience a pleasant and seamless one. Thank you! |
|
Work Location: Allied Security
|
|
| Date: 8/4/21 |
| Employee: Carla Hamilton |
| Airport: JFK International Airport |
| Experience: While leaving T8 I noticed a passenger struggling and in panic getting her baby carriage and luggage from
her ride and onto the departure sidewalk. I helped her get the carriage on the sidewalk. She was still upset
stating that she did not know the terminal, was concerned about the baby and suffered from a disability. I
helped her into the terminal but was unfamiliar with the AA customer service detail. I saw Carla and
introduced her to the passenger. She listened to the Concern and was quick to get a AA agent. She
explained the situation and asked the agent to offer assistance.
The agent handled the rest. Although it might not seem like a big thing, Carla’s action was just what the
passenger needed. Unfamiliar with the terminal, concerned about her baby and struggling to push a carriage
and luggage, Carla’s professional and friendly manner eased the passengers stress. She commented
repeatedly on how grateful she was for everyone’s assistance. |
|
Work Location: ERMC
|
|
| Date: 8/3/21 |
| Employee: Jonio Edwards |
| Airport: Newark Liberty International Airport |
| Experience: Thanks to ERMC ACES Jonio Edwards who was stationed at P3 Airtrain Station, an Airport employee was
reunited with his wallet. The employee was apparently sitting on the bench on the Airtrain platform waiting for
the Airtrain, and unwittingly left his wallet behind on the bench. ERMC ACES Jonio spotted the wallet and
realized it must belong to the employee, contacted Control Desk in an attempt to get the wallet back to the
employee. He gave the name that was on the Driver's License which enabled me to contact the company the
employee worked for, and gain confirmation of their employment. The company was able to send the employee to
retrieve his wallet. Well done ACES Jonio Edwards. |
|
Work Location: ERMC
|
|
| Date: 8/3/21 |
| Employee: Roman Wojciech |
| Airport: LaGuardia Airport |
| Experience: Thank you for always being available to help in all of our units! |
|
Work Location: OTG Management
|
|
| Date: 8/3/21 |
| Employee: Myriam Miranda |
| Airport: LaGuardia Airport |
| Experience: Thank you for helping as a merchandiser with all the markets and making sure they are all stocked even though
your position is a barista. |
|
Work Location: OTG Management
|
|
| Date: 8/3/21 |
| Employee: Anthony Vargas |
| Airport: LaGuardia Airport |
| Experience: Thank you for all the hard work that you do making sure all the displays are filled and clean. |
|
Work Location: OTG Management
|
|
| Date: 8/3/21 |
| Employee: Alex Vargas |
| Airport: LaGuardia Airport |
| Experience: Thanks for working hard and keeping everything clean and organized. |
|
Work Location: OTG Management
|
|
| Date: 8/3/21 |
| Employee: Sad Abdullah |
| Airport: LaGuardia Airport |
| Experience: Thank you for all the hard work and serving great quality food on time and also helping the team by preparing
food for next shift. Keep up the awesome work ethics! |
|
Work Location: OTG Management
|
|
| Date: 8/3/21 |
| Employee: Rumi Talukder |
| Airport: LaGuardia Airport |
| Experience: Thank you for staying extra hours to help the team and making sure all guest were cared for in market. All the
pizza boxes you made saved us during multiple flight delays. You are the best. |
|
Work Location: OTG Management
|
|
| Date: 8/3/21 |
| Employee: Md Khasroo |
| Airport: LaGuardia Airport |
| Experience: Thank you for all your hard work with opening Salotto and being there with helping hands to support the
managers! |
|
Work Location: OTG Management
|
|
| Date: 8/3/21 |
| Employee: Myka Humarang |
| Airport: LaGuardia Airport |
| Experience: She is always willing to go above and beyond. Her hospitality is amazing along with the joy she brings to the
passengers she helps. Great Job Myka!!!! |
|
Work Location: OTG Management
|
|
| Date: 8/3/21 |
| Employee: Harold Anderson |
| Airport: LaGuardia Airport |
| Experience: Thank you for always keeping our cooler full and cleaning food hall. We appreciate the hard work and
dedication! |
|
Work Location: OTG Management
|
|
| Date: 8/3/21 |
| Employee: Pedro Dora Alcivar |
| Airport: LaGuardia Airport |
| Experience: Thank you for your hard work, dedication and positive attitude when dealing with guests and fellow
crewmembers! |
|
Work Location: OTG Management
|
|
| Date: 8/3/21 |
| Employee: Dawa Lama |
| Airport: LaGuardia Airport |
| Experience: Thank you for being prompt with welcoming guests at Crust and showing your caring and positive attitude! |
|
Work Location: OTG Management
|
|
| Date: 8/3/21 |
| Employee: Alana Hussain |
| Airport: LaGuardia Airport |
| Experience: Always being willing to help out when needed and always being here for her team! |
|
Work Location: OTG Management
|
|
| Date: 8/3/21 |
| Employee: Arelis Rios-Murphy |
| Airport: LaGuardia Airport |
| Experience: Recieved amazing customer feedback on how she helped a guests' son find headphones and when she noticed
he didn’t have enough money she purchased the headphones for him. Thank you for the amazing gesture and
for your continuous acts of caring for our guests! |
|
Work Location: OTG Management
|
|
| Date: 08/03/2021 |
| Employee: David Frankovic |
| Airport: Newark Liberty International Airport |
| Experience: Compliment received from a passenger for the assistance provided to reunite him with his lost property.
Passenger's email received is as follows:
Good afternoon, Ofelia,
The purpose of my writing is to bring to your attention the outstanding experience I had with what could
have been a disastrous outcome with my laptop being "lifted" from the TSA checkpoint line at EWR on July
22, 2021.
To make a long story short, I was extremely lucky to have reached David Frankovic, Program Assistant when
I called in to report my missing laptop. David's professional approach in locating the missing computer was
a logistical ballet. He never gave up. When one thing failed, he came up with another approach. Finally,
with a stroke of incredible luck, he was able to locate the laptop, confirm its owner (me), wrap it up, collect
the UPS fee, and ship it off to me in Nevada. It arrived on schedule and I was very relieved. |
|
Work Location: Transportation Security Administration
|
|
| Date: 8/2/21 |
| Employee: DARLENE HUNTER |
| Airport: LaGuardia Airport |
| Experience: ACES Hunter went above and beyond in helping a passenger while on her way to work on the M60 bus. The
passenger was unaware of where his Delta flight was located and ACES Hunter called into the office with the
flight number and the airline where Hunter was able to get the information necessary to assist this passenger so
that the passenger arrived safely to their gate. All of this before Hunter even clocked in for roll call! ACES
Hunter continues to demonstrate the empathy, compassion and high level of caring that is the epitome of what
an ACES represents! Well done Hunter! |
|
Work Location: ERMC
|
|
| Date: 8/2/21 |
| Employee: Nesta Calixle |
| Airport: Newark Liberty International Airport |
| Experience: We arrived on Delta shortly before midnight and after grabbing our checked bags, we quickly learned (as you
are no doubt aware) that Lyft and Uber were essentially non-existent. We headed over to the taxi line, which
was about 30 people long but kept moving briskly, and before long, we made it to the front. In the midst of
what was clearly a challenging late-night shift, Nesta greeted us with a smile, gathered our info and called for
an appropriate vehicle. Because there were four of us and given current front-seat seating restrictions, we had
to wait for a minivan, but she deftly worked to dispatch several parties standing behind us while keeping us
posted on the status of our vehicle. It arrived within minutes and she sent us on our way with another smile.
Nesta’s pleasant disposition, professionalism and efficiency made us all look great. I conveyed my gratitude
to her—I might’ve even urged the crowd still waiting on line as I boarded my cab to cheer and clap for her |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 7/30/21 |
| Employee: Thomance Genet |
| Airport: Newark Liberty International Airport |
| Experience: Thomas has really stepped it up, learned his station and owns it! Keep up the great work Thomas. |
|
Work Location: Saison
|
|
| Date: 7/30/21 |
| Employee: Paul Dieusauveur |
| Airport: Newark Liberty International Airport |
| Experience: Am nominating Paul Dieusauveur because he show true and strong work man ship that have seen in my three
month working with him. He go above and beyond without asking him and anyone that has work with him
will testify that he truly deserves this nomination. I hope this grace his effort to do more in the months and
years to come |
|
Work Location: OTG NOVELLA
|
|
| Date: 7/30/21 |
| Employee: Asatur Odjourian |
| Airport: Newark Liberty International Airport |
| Experience: It is my great honor to nominate chef Asatur Odjourian on this platform working with him improve my skills
and my work ethic not just that he pushing me to exceed so honoring him appreciate his great work. |
|
Work Location: OTG
|
|
| Date: 7/30/21 |
| Employee: Hattie Greenhowe |
| Airport: Newark Liberty International Airport |
| Experience: Hattie is an employee who could get an award everyday she comes to work. Not only is she almost always the
first OTG employee in the building but she comes with a positive attitude and willingness to do whatever it
takes to make the customer happy. Hattie has on many occasions helped and made the customer feel special by
just being there and listening to the needs and doing whatever is in her power to deliver on those needs. |
|
Work Location: OTG
|
|
| Date: 7/30/21 |
| Employee: Jason Wolfowitz |
| Airport: Newark Liberty International Airport |
| Experience: Jason is not only an exemplary TUMI employee, he is also a great ambassador for the airport. He has a positive
attitude and is always willing to go above and beyond to assist a passenger or a fellow employee. Thank you
Jason for all that you do! |
|
Work Location: TUMI
|
|
| Date: 7/30/21 |
| Employee: Nergeline Cyrius |
| Airport: Newark Liberty International Airport |
| Experience: Nergeline is a fantastic person to have working for us! She always performs at a high level and she exceeds
expectations in her work. |
|
Work Location: OTG
|
|
| Date: 7/29/21 |
| Employee: Edeline Medino |
| Airport: Newark Liberty International Airport |
| Experience: Edeline continues to impress me every day. She gets her self set up and organized with little to no help and
she rocks it out! Keep up the great work Edeline! |
|
Work Location: OTG
|
|
| Date: 7/29/21 |
| Employee: Marie Juste |
| Airport: Newark Liberty International Airport |
| Experience: Marie is one of the nicest crewmembers that we have at the airport. She always makes me feel like I am doing
a great job as a manager. She appreciates me and I appreciate her. She always welcomes my feedback and
input. Keep up the good work! |
|
Work Location: OTG
|
|
| Date: 7/29/21 |
| Employee: Cheryl Hall |
| Airport: Newark Liberty International Airport |
| Experience: Cheryl exceeds the expectations with clients each and everyday she comes to work. She would stay open for
additional time to help clients purchase items needed for their trip. Her ability to connect with clients is truly
remarkable. |
|
Work Location: Tumi Stores
|
|
| Date: 7/29/21 |
| Employee: Jason Wolfowitz |
| Airport: Newark Liberty International Airport |
| Experience: Jason is always seeking to connect with passengers while maintaining company standards. He has been part of
the airport community for the last 7 years and this allows him to connect with our clients. His experience and
knowledge of the airport makes him a valuable member of our team. |
|
Work Location: Tumi Stores
|
|
| Date: 7/29/21 |
| Employee: Hitesh Patel |
| Airport: Newark Liberty International Airport |
| Experience: Passenger Email;
To Whom It May Concern,
I had left my prescription eyeglasses in a taxi from Newark Airport last week. I had called a number of times
and people I spoke said they would call back but never did. Finally today when I called I spoke to Patel. He
went above and beyond and recovered my eyeglasses. He was very professional and I so appreciate all his help.
He is truly a dedicated employee. Thank you. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 7/29/21 |
| Employee: Hitesh Patel |
| Airport: Newark Liberty International Airport |
| Experience: Passenger Email:
Just wanted to follow up on my mistake. I used your service at 1:30 am from Newark to manhattan early this
morning.
because of my fatigue, I mistakenly left my cellphone in the back seat.
I first called the office and spoke with a nice lady. However, she wasn't able to contact the driver, so let the
supervisor know. I believe his name is Hitesh Patel.
Mr. Patel, called me to follow up on my issue and help me navigate this issue, and it was really helpful. We
were able to identify my phone and are now in the process of recovery.
So, i wanted to follow up and say thanks to ABM, and mostly Mr. Hitesh Patel.
Thank you!
Moto |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 7/29/21 |
| Employee: Hitesh Patel |
| Airport: Newark Liberty International Airport |
| Experience: Passenger email:
On Saturday my jet lagged family & I took a taxi from EWR to downtown Manhattan. It was a pleasant &
efficient ride, and when we arrived at our residence we jumped out, took our luggage, and went inside. A
few hours later my son’s backpack was nowhere to be found! We searched our apartment, and realized that
we had left it in the taxi. My son was devastated!
On Monday morning, and after many frustrating phone calls to people in different organization who couldn’t
help, I was led to speaking with Hitefh Patel. Mr. Patel was immediately up for the challenge of locating my
son’s backpack. He listened carefully as I recited all the details, took my information, and said he’d get back
to me. One hour later, Mr. Patel said he had good news - he found the driver who had my son’s backpack!
We were elated with this good news, and so appreciative to Mr. Patel. Mr. Patel was sympathetic to our
situation and we are so thankful for his dedication. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 7/29/21 |
| Employee: Hitesh Patel |
| Airport: Newark Liberty International Airport |
| Experience: Passenger Email:
I just wanted to thank you and Patel for helping me get back my wallet when I forgot it in a cab yesterday. I
didn't have many details and he was able to find the driver and coordinate the return! Very impressed with your
customer service. Thank you again |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 7/29/21 |
| Employee: Wilderns Pierre |
| Airport: Newark Liberty International Airport |
| Experience: This crew member always goes above and beyond for our guest. We had a guest that was in a rush and had
two kids with her and didn’t have enough time to dine with us this crew member took her to the markets to
get some prepackaged sandwiches and snacks helped her scan and pay for her items and even walked her and
her kids to her gate. |
|
Work Location: OTG
|
|
| Date: 7/29/21 |
| Employee: Rene Judenide |
| Airport: Newark Liberty International Airport |
| Experience: Rene always goes the extra mile to help the team exceed our guests expectations… she is a selfless example
of what we can achieve when we consistently give it our all! |
|
Work Location: Vesper Tavern
|
|
| Date: 7/29/21 |
| Employee: Mamunar Chowdhury |
| Airport: Newark Liberty International Airport |
| Experience: Keeping up with the coolers at Global Bazzar Food hall is a hard task, however this crew member take great
ownership to stock coolers and provide guest a great airport dining experience. |
|
Work Location: OTG
|
|
| Date: 7/29/21 |
| Employee: Hasan Mohammed |
| Airport: Newark Liberty International Airport |
| Experience: Keeping up with the customers at Global Bazzar Food hall is a hard task, however this crew member take great
ownership and provide guest a great airport dining experience. |
|
Work Location: OTG
|
|
| Date: 7/29/21 |
| Employee: Jack Torres |
| Airport: LaGuardia Airport |
| Experience: Jack Torres works as a Pedestrian Traffic Management (PTM) at LGA Terminal B inside the 2nd level of the
parking garage. I witnessed how proactive Mr. Torres was as a PTM. He was smiling, safely helping
pedestrian's cross inside the garage and managing traffic. He performed these responsibilities all at the same
time and with care. I was so impressed how hard and diligent he was working. Great job Mr. Torres! |
|
Work Location: Allied Universal
|
|
| Date: 7/29/21 |
| Employee: Carol Downing |
| Airport: LaGuardia Airport |
| Experience: A passenger left his Apple laptop at Terminal B TSA checkpoint and did not realize until he arrived at his
destination. He made several calls and online queries attemptimg to locate his laptop and was met with
automated responses. He finally connected with ACES Carol Downing who in his words" delivered gold
standard customer service. It was a relief to finally have a human response." Carol immedialtely made a few
calls and contacted ACES Supervisor Kyna Napolitano and together they worked on locating the Laptop. The
passenger was contacted the following day and was informed that the TSA wanted him to contact them
regarding the laptop.This was possbile only because of the relentless effort of Carol and Kyna. Passenger called
me to let me know how happy he was to have connected with Carol, she was very helpful and showed concern
and was apologetic throughout the process.
Thank you Carol , your actions were exemplary. |
|
Work Location: ERMC Aviation
|
|
| Date: 7/28/21 |
| Employee: Cheryl Hall |
| Airport: Newark Liberty International Airport |
| Experience: I want to take a moment to nominate Cheryl Hall from our TUMI Newark airport location. Cheryl has been a
great assert to our Team. She has been able to quickly re-adapt to the changes since the pandemic has started.
She is focused on giving the best client service. She always puts the clients first! Cheryl is an exemplary
member of the TUMI team as well as the Newark airport community! |
|
Work Location: Tumi
|
|
| Date: 7/28/21 |
| Employee: Marquice Leverett |
| Airport: Newark Liberty International Airport |
| Experience: I was driving through Lot P6 when I noticed an ABM employee, Marquice, helping a passenger. I stopped to see if
everything was okay, and the customer informed me that her car was dead and the key fob would not unlock the vehicle.
Marquice patiently assisted the passenger and using her key, was able to remove a cover panel on the door handle as a
means to access the key port. She was then able to use the key to unlock the car and open the hood. Marquice
proceeded to assist by providing the customer with a jump start. Great job, Marquice! Thanks for owning the situation
and assisting from start to end, I am glad I was able to see this great work. |
|
Work Location: ABM Parking
|
|
| Date: 7/28/21 |
| Employee: Brian Banatte |
| Airport: Newark Liberty International Airport |
| Experience: Despite of long queues, Brian is still able to provide quality and friendly service. |
|
Work Location: World Bean
|
|
| Date: 7/28/21 |
| Employee: Marie Doctor |
| Airport: Newark Liberty International Airport |
| Experience: Covid has made hiring almost impossible. With that being said, many store have been very short staffed. I
witnessed Marie (she didn't even know I was watching her) not only handle a very busy long line by herself, she
did it with ease and class. She provided GREAT customer service and made the passengers feel special even
though they have been waiting in a long line. EVERY passenger thanked her and some even commented on
how great she was doing considering the situation. She is a great example of a star employee! |
|
Work Location: Green Beans Coffee
|
|
| Date: 7/28/21 |
| Employee: Dolores Stokes |
| Airport: Newark Liberty International Airport |
| Experience: Dolores is always such a pleasure to be around. Her beautiful smile and kind personality would brighten anyone
day. She always ask you how have you been and is always working leaving nothing untouched. She is the best! |
|
Work Location: JCM
|
|
| Date: 7/28/21 |
| Employee: Rashida Carter |
| Airport: Newark Liberty International Airport |
| Experience: This was giving to me from a supervisor for this employee (they are not computer savvy-lol.) She informed me
that Rashida is such a good employee. Always respectful and very dependable and always puts the passengers first. |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 7/28/21 |
| Employee: Ayad Veronia |
| Airport: Newark Liberty International Airport |
| Experience: This nomination was giving to me by a supervisor (they are not computer savvy-lol.) She explained that Ayad is a very
good employee. Always on time and ready to help passengers. Ayad never complains or makes excuses, just
does what needs to be done! |
|
Work Location: HMS HOST
|
|
| Date: 7/28/21 |
| Employee: Victor Prulinos |
| Airport: Newark Liberty International Airport |
| Experience: This nomination was given to me by another supervisor (they are not computer savvy-lol.) Victor is a very good
employee. Working at an airport you must be approachable and friendly, and he fits this perfectly. Always greets
you with a smile, ready to help! |
|
Work Location: Sora Sushi ( MIdfield)
|
|
| Date: 7/28/21 |
| Employee: Susan Finelli-Fouts |
| Airport: Newark Liberty International Airport |
| Experience: Susan Finelli-Fouts is the sole bartender at Vanguard Kitchen. Susan takes pride in maintaining the bar as the
only bartender currently working in that location. Susan worked another location and took the time at the end of
the shift to bring it up to standard as well. I have also been contacted by multiple guests who sang her praises as
one of the kindest employees they came in contact with here at EWR. |
|
Work Location: OTG
|
|
| Date: 7/24/21 |
| Employee: Marcia Taylor |
| Airport: JFK International Airport |
| Experience: Marcia Taylor deserves to be recognized for her great effort this morning. A group of travelers were frustrated
because they were unable to board a flight because they lacked the printout of an essential paper. She proceeded
to the airline's counter, but no one was there to print the paperwork. She headed to the baggage service counter,
where she typically finds someone who can print paperwork for passengers . However, no one was willing to
assist. Despite all of her efforts, she did not give up. She contacted her supervisor and asked for a copy to be
made. She went out of her way to assist the passengers. The passengers were really pleased as they didn't lose
their flight. She exemplifies excellent customer service. The airport needs more worker like her :) |
|
Work Location: ERMC aviation
|
|
| Date: 7/23/21 |
| Employee: Patrick Gibson |
| Airport: LaGuardia Airport |
| Experience: I want to nominate Mr. Gibson a LaGuardia Port Authority Shuttle driver for going above and beyond. As
Mr. Gibson approached Terminal B frontage, to make his stop, he saw a group of women in need of
assistance with their luggage. Mr. Gibson went into action as he saw from his rear view mirror how the
women were struggling to get on the bus with such heavy luggage. He left the driver's seat and came to the
bag door where he assisted with pushing the luggage cart closer to the back entrance of the shuttle bus. Then
as the women proceeded to take the luggage off the cart, he again helped by giving them a helping hand. I
was so impressed because I've not witness a bus driver leave his seat to help a passenger in that manner
before. I'm sure the bus drivers have in the past but seeing it demonstrated that our airport employees are
determined to exceed and contribute to an extraordinary customer experience. When Mr. Gibson reached
Terminal A, before circling the airpo |
|
Work Location: ABM Bussing
|
|
| Date: 7/23/21 |
| Employee: Alex Luciano |
| Airport: JFK International Airport |
| Experience: P.M Alex Luciano went above and beyond to help a Spanish speaking passenger that already left the airport to
retrieve a bag containing a laptop on the plane. Alex Luciano reassure the agitated passenger that all necessary
efforts will be made to locate his item. This was successfully done and the passenger was happy and grateful to
have his laptop return to him. |
|
Work Location: Unifi service
|
|
| Date: 7/23/21 |
| Employee: Virginia Moreno |
| Airport: JFK International Airport |
| Experience: Aces Virginia Moreno received a call from Manager Alex Luciano regarding a laptop that was left on a Delta
flight for Santo Domingo. Aces went to the baggage service office to check if a laptop was turn in to which the
agent said no. Aces went on to find a Delta Supv to assist her and the supv was able to call the cleaning
company that was cleaning the plane to verify if the missing laptop was there. It was in the seat pocket and will
be given to the gate agent so that it can turn into the baggage service office. The passenger was notified of this
by Manager Alex Luciano. Thank you V. Moreno for taking the initiative to seek additional assistance from a
Supv. so that this passenger can be reunite with his lost property. |
|
Work Location: Unifi service
|
|
| Date: 7/22/21 |
| Employee: Kadeisha Joseph |
| Airport: JFK International Airport |
| Experience: Passenger feedback - Kadeisha was very helpful, friendly and pro-active in explaining the shortage of taxis to
customers. Plus gave me a much-needed welcome back
to NYC after a long trip. Thank you Kadeisha! |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 7/22/21 |
| Employee: Michael McGlyn |
| Airport: JFK International Airport |
| Experience: Employee was very proactive and polite greeting and assisting passengers. In addition, did great job helping a
Spanish speaking passenger |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 7/22/21 |
| Employee: Daniel St. Victor |
| Airport: JFK International Airport |
| Experience: Employee was very enthusiastic when engaging passengers around the taxi area. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 7/22/21 |
| Employee: Kadeisha Joseph |
| Airport: JFK International Airport |
| Experience: Employee did a great informing customers that taxis would be arriving and even influenced tpo wait instead
taking an uber/lyft |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 7/22/21 |
| Employee: Michael McGlyn |
| Airport: JFK International Airport |
| Experience: Helped to recover a passenger's wallet left inside a taxi. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 7/22/21 |
| Employee: Omar Campbell |
| Airport: JFK International Airport |
| Experience: Helped to recover a passenger's wallet left inside a taxi. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 7/22/21 |
| Employee: Ahsan Raza |
| Airport: JFK International Airport |
| Experience: Helped to recover a passenger's wallet left inside a taxi. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 7/22/21 |
| Employee: Victor Obesso |
| Airport: Newark Liberty International Airport |
| Experience: Victor is a supervisor for The Grove and has shown patience & kindness throughout the pandemic even when
working extended shifts he remains calm & professional. |
|
Work Location: The Grove
|
|
| Date: 7/22/21 |
| Employee: Alba Corona |
| Airport: Newark Liberty International Airport |
| Experience: Alba is a sales associate for The Grove & never ceases to amaze us or the guests! She enjoys her job, provides
great customer service & it definitely shows! |
|
Work Location: The Grove
|
|
| Date: 7/22/21 |
| Employee: Karen Mateo |
| Airport: Newark Liberty International Airport |
| Experience: Karen is a sales associate for The Grove & is an asset to our team. She goes out of her way to connect with all
guests, especially the distressed travelers! |
|
Work Location: The Grove
|
|
| Date: 7/22/21 |
| Employee: Johana Maysonet |
| Airport: Newark Liberty International Airport |
| Experience: Johana is an Assistant Manager for The Grove & has been a key player since joining the Team. Johana keeps
everything going without skipping a beat and goes way above & beyond her responsibilities. |
|
Work Location: The Grove
|
|
| Date: 7/22/21 |
| Employee: Princeton Scruggs |
| Airport: Newark Liberty International Airport |
| Experience: Princeton has been very committed to his job and started running the store on his own. He always comes to
work with an excellent attitude that rubs off on his team. He is dedicated and strives to treat every customer
with the utmost respect and with sympathy. He is just excelling in all aspects & we are so proud of him.
Princeton owns what We Soar is about! |
|
Work Location: Inmotion
|
|
| Date: 7/21/21 |
| Employee: Ysvania Ciriaco |
| Airport: JFK International Airport |
| Experience: Aces Ysvania Ciriaco was observed assisting three passengers that taking public transportation to a hotel in
Bryant Park Manhattan. Aces used a map to outline where the passengers are now and the entire trip (subway
connections) into Manhattan. Aces gave details on how to buy the ticket as well as the costs. Aces Ysvania was
friendly, willing to go the extra mile to accompany these customers to the airtrain platform as their english are
limited. |
|
Work Location: Unifi service
|
|
| Date: 7/20/21 |
| Employee: Azajahana Whitfield |
| Airport: Newark Liberty International Airport |
| Experience: Has always been helpful to the customers despite the confusing checkout system and always willing to listen to
the customers questions and comments. |
|
Work Location: HPH World Bean Newark, LLC.
|
|
| Date: 7/20/21 |
| Employee: Kadeisha Joseph |
| Airport: JFK International Airport |
| Experience: Positive feedback from Happy or Not results at the Terminal. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 7/20/21 |
| Employee: Yolanda Rodriguez |
| Airport: JFK International Airport |
| Experience: Positive feedback from Happy or Not results at the Terminal. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 7/20/21 |
| Employee: Kadeisha Joseph |
| Airport: JFK International Airport |
| Experience: Positive feedback from Happy or Not results at the Terminal. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 7/19/21 |
| Employee: Ruth Laurent |
| Airport: Newark Liberty International Airport |
| Experience: She is always smiling and helping the customers with their orders |
|
Work Location: Wendy's
|
|
| Date: 7/19/21 |
| Employee: Elijah Zackery |
| Airport: Newark Liberty International Airport |
| Experience: He is very polite and friendly with the customers, he always get compliments from them |
|
Work Location: Wendy's
|
|
| Date: 7/19/21 |
| Employee: GONZALO TABON |
| Airport: Newark Liberty International Airport |
| Experience: Gonzalo was observed on his break between runs, cleaning his bus to ensure his passengers would ride in a
clean environment as he completed his tour. Not only did he pick up trash left behind but also used sanitizing
wipes to wipe down grab bars. Gonzalo did not have to do this as his bus would be cleaned at the end of his
tour; but as he states when he gets any breaks between runs he does a quick freshening up of his bus to ensure
passenger feel safe and are in a clean bus. Gonzalo is also very enthusiastic about his tenure at the airport, he
shared a few stories about the different changes he has seen take place and is looking forward to see the
opening of Terminal 1. His actions are a clear indicator of what it means to go above and beyond and SOAR
HIGHER!!!! |
|
Work Location: ACADEMY BUS
|
|
| Date: 7/17/21 |
| Employee: Indra Maywalall |
| Airport: JFK International Airport |
| Experience: A group of passengers arrived from an Emirates flight from Dubai and needed help in locating their
transportation, Supv. Indra took charge of the situation and called the company to notify them that the passengers were ready to leave. Driver and passengers were united shortly after the company was informed. |
|
Work Location: Unifi service
|
|
| Date: 7/17/21 |
| Employee: Tagwantie Rivera |
| Airport: JFK International Airport |
| Experience: ACES T. Rivera went above and beyond in assisting a passenger that came off a
domestic flight and going onto an Etihad flight to Abu Dhabi. The passenger left her
luggage at the gate and went into the bar. Later she remembered her bags at the gate
and was belligerently trying to find it. Aces took charge of the situation and escort her
back to her arrival gate where her luggage was located all intact. Thank you ACES for
a job well done!. |
|
Work Location: Unifi Services
|
|
| Date: 7/17/21 |
| Employee: Ijaz Mohamed |
| Airport: JFK International Airport |
| Experience: Supv. Ijaz Mohamed is being recognize for an outstanding job performance during a
diverted Spirit airlines flight from LaGuardia airport to JFK terminal 4. Supv. was
proactive and well informed on the process of coordinating between the Port-
Authority, management, Supv, acess, airline representative and the passengers to
bring a satisfactory end results to all involved. |
|
Work Location: Unifi Services
|
|
| Date: 7/16/21 |
| Employee: Oneka Loupe |
| Airport: Newark Liberty International Airport |
| Experience: Oneka is an exceptional supervisor and I have seen this displayed
several times. She is always there to clarify any misunderstanding on
the radio or during roll call. She has a way of addressing our concerns
and giving us comfort even if they don't turn out the way we want them
to be. Having been possessed with these qualities I am nominating her
for an award. |
|
Work Location: ERMC
|
|
| Date: 7/16/21 |
| Employee: Tagwantie Rivera |
| Airport: JFK International Airport |
| Experience: Very courteous and knowledgeable. |
|
Work Location: ERMCA
|
|
| Date: 7/16/21 |
| Employee: Sharon Chang |
| Airport: JFK International Airport |
| Experience: Sharon is a wonderful person to work with. She is very good at explaining subway
directions and communicating in Spanish in addition to English which is her native language |
|
Work Location: Travelers Aid
|
|
| Date: 7/15/21 |
| Employee: Giovanny Gonzalez |
| Airport: JFK International Airport |
| Experience: On July 4, 2021, I couldn't find my cell phone when I got to work at JFK. I need it to perform some of my
duties. I remember changing my shoes while waiting for the AirTrain and it may have fallen out of my bag.
Upon coming back from work, I asked if anyone found a cell phone. I met Giovanny Gonzalez. He went above
and beyond to help me. He explained to me what to do. He called his supervisor, gave me the phone number for
Lost & Found. What was outstanding about him was that he was not only helping me, there were people who
needed his help and he was able to guide them to what they had to do. Many times people like to complain and
forget to compliment the good thing that happen. Mr. Gonzalez is professional, courteous, genuine and an asset
to AirTrain JFK. The best part is that I lost my MetroCard that same day. He remembered me by the photo on it
and returned it to me. Hope he gets some acknowledgement for his outstanding work. |
|
Work Location: Alstom
|
|
| Date: 7/15/21 |
| Employee: Telomme Basette |
| Airport: JFK International Airport |
| Experience: Aces Telomme Basette did an outstanding job when he assisted a passenger who locked his keys in his car in
the parking lot. Passenger was upset and was going on a flight with a lot of luggage and he wants aces to keep
his luggage until he retrieve the keys to which the aces is not allowed to do. Aces assist him with getting a cart
so that he and his luggage can go into the parking lot to retrieve the keys with the help of the towing company. |
|
Work Location: Unifi service
|
|
| Date: 7/14/21 |
| Employee: Shanice Holden |
| Airport: Newark Liberty International Airport |
| Experience: Thank you Shanice Holden for going above and beyond today in assisting a customer who was very
frustrated and concern that she will be missing her flight.
I was conducting GBAC inspection at Spirit Airlines Gates at Terminal B today and I herd a customer
cursing, yelling, jumping up and down and making unwanted remarks towards the staffs at Spirit Airlines
Ticketing counter. The disgruntled customer was frustrated that she will be missing her flight and she lost her
boarding pass. Miss Shanice took immediate ownership of the situation and spoke to the customer politely
and assure her that she will be making her flight and not to worry about the missing boarding pass. Whilst
few customers backed away from that location, Miss Shanice moved closer and offer her assistance to the
customer and she stopped yelling and cursing and remain calm. The customer was issued a new boarding
pass and boarded the flight without any other confrontation or situation. |
|
Work Location: Worldwide Flight Services
|
|
| Date: 7/14/21 |
| Employee: Chanel Nkouka |
| Airport: Newark Liberty International Airport |
| Experience: Please pass on my thanks to ACES Chanel Nkouka for a professional job done today at Station P3 Platform.
He was very vigilant and approachable whilst working. I saw firsthand how he went and assisted an elderly
couple struggling to walk to the elevator with their bags. He went ahead and call the elevator up and
remained there until the elderly couple got into the elevator. He offered to assist them at the lower level if
they needed the help.
Thank you Chanel for doing and outstanding job and showing, offering, and providing care for our customers
at EWR. This is what world class operation and customer service is all about.
Thank You.
Ramchandar Motiram
PSC
Building #1 |
|
Work Location: ERMC Aviation LLC
|
|
| Date: 7/13/21 |
| Employee: Jesse Sasiadek |
| Airport: N/A |
| Experience: Today Jesse from the PA help desk. I had to call several times and had the pleasure of talking to Jesse twice this
morning. He had excellent customer service and was able to quickly help me both times. He remembered all the
details from my first call hours later. I was lucky to have him help me today. |
|
Work Location: TEC (Computer Task Group)
|
|
| Date: 7/12/21 |
| Employee: Miller Amir |
| Airport: Newark Liberty International Airport |
| Experience: On 7-11-21 Security Manager Amir Miller was extremely helpful and proactive locating a computer that
was left behind which was extremely important for the customers. Please find email traffic for your review
and consideration.
Thank you all for your quick and professional assistance. The owner breathed a sigh of relief that the
company laptop was recovered.
Again thanks again EWR always stepping up, Thanks Amir , Chris and Rosa. |
|
Work Location: TSA
|
|
| Date: 7/12/21 |
| Employee: Jannette De La Cruz |
| Airport: Newark Liberty International Airport |
| Experience: When Jannette and the team come to service the office areas, they are always polite, respectful of property and
smiling! Jannette goes out of her way to say good morning & to see if you have any special requests or needs.
She speaks very highly of her supervisor and team members and is a pleasure to have in the terminal. |
|
Work Location: Lisbon
|
|
| Date: 7/12/21 |
| Employee: Princeton Scruggs |
| Airport: Newark Liberty International Airport |
| Experience: Princeton has excelled in a manager role the past few month, really elevating the standard and expectations in
Terminal B. Customers rave about how attentive he is to their needs and how his infectious positive personality
rubs off on them. He has also helps guide his employees down their personal growth paths. He's been working
with struggling employees to improve sales for the store and his work has really shown. He takes on a lot and is
able to balance it with the increasing traffic returning to the airport. |
|
Work Location: InMotion Entertainment
|
|
| Date: 7/9/21 |
| Employee: Jennifer Telesford |
| Airport: JFK International Airport |
| Experience: Aces Jennifer Telesford went above and beyond in assisting passengers that had their
flight cancelled due to hurricane Elsa. Passengers were looking for hotel, food and
transportation, aces displayed patience, knowledge and empathy whilst interacting
with the customers. |
|
Work Location: Unifi Services
|
|
| Date: 7/9/21 |
| Employee: Kattia Maldonado |
| Airport: JFK International Airport |
| Experience: Aces was observed multi-tasking in assisting a crowd of customers needing help with
information on taxi, location of the covid 19 testing site and what terminal to go for
departing flight also how to get there. Aces was welcoming and gave a closing remark
at the end of her transactions. |
|
Work Location: ERMC
|
|
| Date: 7/9/21 |
| Employee: Immacula-Marie Hilaire |
| Airport: JFK International Airport |
| Experience: Aces Immacula was observed as being proactively engaged in assisting a couple who
needed to get cash from an ATM and food. There's no ATM or food available in the
arrival area. Customers was directed by the aces to terminal 1. |
|
Work Location: ERMC
|
|
| Date: 7/9/21 |
| Employee: I Marmol |
| Airport: LaGuardia Airport |
| Experience: Mrs. Marmol has been for over 30 yrs a Port Authority shuttle bus driver and I was taken when she shared this
information. I let her know what endurance she carries for driving the shuttle bus yet at the same time, she's
such a delight, smiles through her journey, makes clear announcements and asks the passengers if they have any
questions. Mrs. Marmol is full of joy, energy and determination. You can see how well she maneuvers the
shuttle bus safely throughout the airport as she waves "HI" to all the other airport employees. It's great seeing
Mrs. Marmol in action and doing a great job! |
|
Work Location: ABM Bussing
|
|
| Date: 7/8/21 |
| Employee: Rosario Juncal Paredes |
| Airport: LaGuardia Airport |
| Experience: I was at Terminal C inspecting the women's restrooms when I noticed Rosario multitasking, cleaning and
disinfecting the bathroom. She was emptying out the trash bins, wiping down the sinks, filling up the soap
dispensers, mopping the floors and handling tons of trash bags on her own. Even a passenger came up to
Rosario and said "thank you for keeping the restroom clean". I immediately went up to Rosario and asked her
if it was ok to nominate her. She was a bit surprised but grateful. At that time, Rosario shared what a hard
worker she is and dedicated to her responsibilities. Her duty is to make sure her Supervisor, Manager and
employer are satisfied with her work performance and it brings her joy the areas are in their best conditions.
You can see how dedicated, consistent and proud Rosario is in her role. It was my pleasure to nominate Rosario
and to take time to make sure Rosario is rewarded and recognized for owning it. |
|
Work Location: ISS Facility
|
|
| Date: 7/8/21 |
| Employee: Ramon Gerraro |
| Airport: LaGuardia Airport |
| Experience: Ramon is a wheelchair operator I witnessed working in full force. It was an elderly couple who deplaned and
Ramon was present ready to accommodate them. This is where I saw the dedication Ramon gave to make sure
the couple was comfortable in their wheelchair, he asked if they needed the restrooms, to pickup luggage and
also, the couple was with their granddaughter who he made sure wouldn't get lost. After he safely took the
couple and their granddaughter to the baggage claim area, where their family member awaited, he ran to his
next passenger wheelchair assistance. He reminded me of Superman and needed to nominate him. What great
service he provided along with proactivity, concern and alertness. Good job Ramon! |
|
Work Location: Prime Flight
|
|
| Date: 7/8/21 |
| Employee: Ifran Ullan |
| Airport: LaGuardia Airport |
| Experience: Ifran is an ABM Bussing Supervisor at LGA. When I exited the Port Authority airport shuttle, Ifran was there
greeting us all with a smile. It was over 90 degrees that day and he was as cool as a cucumber. He made sure
everyone knew where they needed to go, if there were an questions, he checked on his driver, inspected the bus,
completely proactive. I stopped to let him know what a good job he was demonstrating and exuded positive
vibes even under the hot climate conditions. Ifran explained how he enjoys Supervising and making sure his
bus drivers plus passengers on/off the bus, are accommodated with memorable customer service. It was a
delight to witness such a pleasant airport employee during my commute. |
|
Work Location: ABM Bussing
|
|
| Date: 7/7/21 |
| Employee: Giovanni Gonzalez |
| Airport: JFK International Airport |
| Experience: The agent responded to a passenger that fainted and fell at Howard Beach MTA transit escalator. He provided
the passenger with water and immediate first aide until the EMT arrived at the scene. |
|
Work Location: Alstom-JFK AirTrain
|
|
| Date: 7/7/21 |
| Employee: Randolph Williams |
| Airport: Newark Liberty International Airport |
| Experience: On July 7, 2021, during a heatwave, AirTrain Newark suffered a service disruption that required assistance
from Academy Bus to help move passengers throughout the facility. I was on Level 3 of Terminal C and
noticed one particular bus driver, Mr. Williams, get off his bus at every stop to aid customers with their luggage
or directions. He obviously takes pride in his work and it shows. He did a fantastic job with customer service
and I am grateful he is part of our community. |
|
Work Location: Academy Express
|
|
| Date: 7/6/21 |
| Employee: Tamara Henderson |
| Airport: Newark Liberty International Airport |
| Experience: Again I take this time to give my thanks to ERMC ACES Tamara Henderson who always prove how
invaluable an asset she is. Yesterday, Monday 7/05/21 during a situation in Terminal C, the AOC was
receiving countless calls from staff looking to find out what was happening, as well as numerous calls
informing us of the situation. As she always does, ACES Tamara immediately came to our aid by answering
some of the calls as well. giving information to the caller when she could or letting us know who was on the
line and what they needed. I can not stress enough how important that was as we were hammered with calls
during this time. You never need to ask her to assist by picking up a line because this is something she does
automatically whenever the need arises. Thank you very much ACES Tamara Henderson, we couldn't do it
without you. |
|
Work Location: ERMC
|
|
| Date: 7/5/21 |
| Employee: Ysvania Ciriaco |
| Airport: JFK International Airport |
| Experience: Upon entering T8 I witnessed Miss Ciriaco engaging with a passenger who was quite overwhelmed with her
travel experience. She had a smart cart cart full of luggage and her elderly father in a wheelchair, while trying to
find a hotel to accommodate her on her long layover. Instead of just giving the passenger the information Miss
Ciriaco dialed the name of the hotel and confirmed their reservation, introduced them to the Dunkin Donuts for
a light breakfast while they wait and also the baggage storage to make their commute much easier. It was a
pleasure watching Ysvania interact with this passenger because they seemed more relaxed with the information
and options presented to them. |
|
Work Location: ERMC
|
|
| Date: 7/1/21 |
| Employee: Royston Hill |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize ERMC Supv Royston Hill for his invaluable assistance during an Airtrain situation.
With many radio calls coming in and trying to pass current information along to the ACES, as well as dealing
with the situation, Supv R. Hill stepped in and assisted with the radio transmissions, as well as transporting
personnel involved in the situation. This assisted me in aiding me to be able to handle everything else I needed
to. So thank you Supv R Hill for your assistance during an extremely busy time, your assistance was greatly
appreciated. |
|
Work Location: ERMC
|
|
| Date: 7/1/21 |
| Employee: Marcella Edmonds |
| Airport: Newark Liberty International Airport |
| Experience: Thanks to ERMC ACES Marcella Edmonds and ERMC ACES Nilda Mercado, we were alerted to someone on
the Airtrain in medical distress. Control was alerted and able to dispatch PAPD to come to the person's aid.
Thank you for your quick response. |
|
Work Location: ERMC
|
|
| Date: 7/1/21 |
| Employee: Nilda Mercado |
| Airport: Newark Liberty International Airport |
| Experience: Thanks to ERMC ACES Nilda Mercado and ERMC ACES Marcella Edmonds quick response in noticing a
passenger on the Airtrain in medical distress, and alerting the control Desk. We were able to dispatch
assistance quickly.
Thank you for being alert and your quick response |
|
Work Location: ERMC
|
|
| Date: 7/1/21 |
| Employee: Marcella Edmonds |
| Airport: Newark Liberty International Airport |
| Experience: Thanks to ERMC ACES Nilda Mercado and ERMC ACES Marcella Edmonds quick response in noticing a
passenger on the Airtrain in medical distress, and alerting the control Desk. We were able to dispatch
assistance quickly. Thank you for being alert and your quick response |
|
Work Location: ERMC
|
|
| Date: 6/30/21 |
| Employee: Trudy Phifer |
| Airport: JFK International Airport |
| Experience: As passengers got off the train at Federal Circle Station level 2, Trudy was continuously and proactively
inquiring if passengers needed help. Also Stating that for Rentals proceed down the escalators to next level.
She informed and directed passengers with SmartCarts to take the elevator for "your safe movement." . She
was multitasking as a mentor with a new Agent- shadowing her. GREAT JOB by this Agent as the passenger
flow has increased significantly. It was impressive to see her care & concern was to have passenger go to their
destination safely. |
|
Work Location: AirTrain JFK
|
|
| Date: 6/29/21 |
| Employee: Stafford Woods |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize ERMC ACES Stafford Woods for his quick action. A family was coming up to
Terminal C Airtrain platform on the escalator when ACES Stafford observed a 2 year old girl stumbling as she
reached the top. ACES Stafford sprang into action, immediately rushing over and catching the little girl before
she fell. Thanks to his quick response, he prevented the girl from falling and possibly being injured. Great
work ACES Stafford Woods and that was all thanks to you. |
|
Work Location: ERMC
|
|
| Date: 6/29/21 |
| Employee: Shaquana Lawrence |
| Airport: JFK International Airport |
| Experience: On 06/22/2021, agent Merva Mighty & Shaquana Lawrence had delivered above and beyond service.There
was family of four including child.When elderly lady was coming down by the escalator,she fell and hurt
herself badly.With the help of PAPD, she reached to the hospital.But daughter with kids were so nervous and
shaky.At this point,ACES Merva stepped up and escorted passenger to take a taxi right in front of the pick up
area.They were giving so much mental support and comfort to the passengers and made sure she reached home
safely with the kids.Aces Merva & Shaquana did exceed service beyond expectations. |
|
Work Location: ERMC
|
|
| Date: 6/29/21 |
| Employee: Awa Niang |
| Airport: Newark Liberty International Airport |
| Experience: Thanks to ERMC ACES Awa Niang a 7 year old boy was reunited with his parents. The child was separated
from his parents at P3. ERMC ACES Adam Matrigali radioed an announcement to alert all staff of the child
still being on the AirTrain. Fortunately ACES Awa N found him on the AirTrain as it arrived into Station P4
and retrieved the scared child. She then radioed to the ACE at P3, ACE Adam M that she had the child. ACE
Adam M then informed her of the train and car number the parents would be on. The family was reunited.
Thank you ACES Adam Matrigali and ACES Awa Niang for a job well done in handling that situation quickly. |
|
Work Location: ERMC
|
|
| Date: 6/29/21 |
| Employee: Tameeka Branch |
| Airport: Newark Liberty International Airport |
| Experience: Operations Manager Tameeka Branch while out in the field I witnessed her assist a passenger with getting
her wallet back that she accidentally left in the back of a taxi. A group of young ladies took a cab from
Newark to their destination in Manhattan. The young lady didn't realize she left her wallet behind, therefore
she and her friends took an Uber back to the airport after attempting to get back her wallet. While at terminal
C, the young ladies approached the taxi area and explained to Tameeka the issue. Since they had the taxi
number, Tameeka could make the calls to retrieve the wallet. Tameeka was very informative by telling the
ladies where they could go to wait, or if they wanted to return to the city how to take ground transportation
until she could contact the driver. Once Tameeka could speak with the driver she arranged it where he could
drop the wallet off to the passenger. Tameeka kept updating the passengers to let them know exactly what she
was doing. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 6/29/21 |
| Employee: Michael McGlyn |
| Airport: JFK International Airport |
| Experience: Mr. McGlyn did a great job welcoming passengers and providing a closing. As they departed, dispatcher also
did a good job controlling the taxi line and area because of the high volume of passengers leaving the airport at
one time at Terminal 4. In addition, he informed passengers that taxis would arrive soon to ensure he was
keeping passengers informed of wait time. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 6/29/21 |
| Employee: Yvette Malave |
| Airport: JFK International Airport |
| Experience: I witnessed Ms. Malave while working at Terminal 5 provide pleasant greetings(Welcome) and closing to
passengers. Dispatcher was also politely informative when communicating to passengers taxi regulations and
when asked questions about the airport. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 6/29/21 |
| Employee: Husain Kazmi |
| Airport: JFK International Airport |
| Experience: ACES Husain Kazmi went above and beyond for passenger who was traveling to Newark. ACES provided
Pax with all available options making the pax feel welcome and valued. ACES was respectful, attentive,
listening and asking questions to properly assist.
Pax expressed his gratitude letting the supervisor on duty know about his experience. |
|
Work Location: ERMC
|
|
| Date: 6/28/21 |
| Employee: Kattia Maldonado |
| Airport: JFK International Airport |
| Experience: ACES Maldonado went above and beyond in assisting an elderly Russian speaking female passenger who got
lost at JFK Airport. She found a cart to help her carry 3 big bags, managed to get a translator to discover
passenger's need, and found an available agent who could escort her to Terminal 1 Aeroflot check in. |
|
Work Location: ERMC AVIATIONS
|
|
| Date: 6/28/21 |
| Employee: Immacular Hilaire |
| Airport: JFK International Airport |
| Experience: ACES Hilaire, Immacular went above and beyond assisting an elderly Russian speaking passenger who was lost
at JFK Airport. ACES Hilaire, escorted this passenger from Terminal 4 to Terminal 1 and took her to the
Aeroflot ticket counter. The passenger was trying to reward her with money but ACES Hilaire politely denied
the tips. |
|
Work Location: ERMC AVIATIONS
|
|
| Date: 6/28/21 |
| Employee: Merva Mighty |
| Airport: JFK International Airport |
| Experience: On 06/22/2021, agent Merva Mighty & Shaquana Lawrence had delivered above and beyond service.There
was family of four including child.When elderly lady was coming down by the escalator,she fell and hurt
herself badly.With the help of PAPD, she reached to the hospital.But daughter with kids were so nervous and
shaky.At this point,ACES Merva stepped up and escorted passenger to take a taxi right in front of the pick up
area.They were giving so much mental support and comfort to the passengers and made sure she reached home
safely with the kids.Aces Merva & Shaquana did exceed service beyond expectations. |
|
Work Location: ERMC aviation
|
|
| Date: 6/27/21 |
| Employee: Diomis Romero |
| Airport: JFK International Airport |
| Experience: ACES Diomis Romero went above and beyond to support pax who had a family member in the hospital.
ACES noticed the pax was emotionally distressed and in need of transportation, she offered emotional
support and gave the pax a piece of mind by calling taxi dispatch to have a taxi assigned to the pax. The pax
was in tears not only because the family member could pass at any moment but also because of Diomis’
kindness.
It was truly remarkable. |
|
Work Location: ERMC
|
|
| Date: 6/26/21 |
| Employee: NaShay Howard |
| Airport: Newark Liberty International Airport |
| Experience: ERMC Supervisor NaShay Howard is professional, caring and informative, she is a total joy to work with!! |
|
Work Location: ERMC
|
|
| Date: 6/26/21 |
| Employee: NaShay Howard |
| Airport: Newark Liberty International Airport |
| Experience: ERMC Supervisor NaShay Howard is professional, caring and informative, she is a total joy to work with!! |
|
Work Location: ERMC
|
|
| Date: 6/25/21 |
| Employee: Nodene Somerville |
| Airport: Newark Liberty International Airport |
| Experience: On Jun 20th, 2021 the Central Toll Plaza experienced numerous compounding issues resulting in a lengthy
backup of traffic. Even as patrons expressed their frustration and anger Nodene worked quickly and effectively
to address each issue while showing great professionalism to the patrons. This was only one of many occasions
Nodene has shown her dedication to serving the costumer and the needs of the airport. |
|
Work Location: ABM Parking
|
|
| Date: 6/25/21 |
| Employee: Ruth Laurent |
| Airport: Newark Liberty International Airport |
| Experience: Amazing customer service at the front counter! |
|
Work Location: Wendy’s
|
|
| Date: 6/25/21 |
| Employee: Salmaan Himani |
| Airport: Newark Liberty International Airport |
| Experience: Always goes above and beyond to correct any mistakes |
|
Work Location: Wendy’s
|
|
| Date: 6/25/21 |
| Employee: Viky Guaman |
| Airport: Newark Liberty International Airport |
| Experience: Always goes out of her way to make orders right and fix any mistakes. |
|
Work Location: Wendy’s
|
|
| Date: 6/25/21 |
| Employee: Kayla Betancourt |
| Airport: Newark Liberty International Airport |
| Experience: Greets every customer and makes sure to suggestive sell and help customers find what they are looking for. |
|
Work Location: Wendy’s
|
|
| Date: 6/25/21 |
| Employee: Awa Niang |
| Airport: Newark Liberty International Airport |
| Experience: I would like to congratulate Aces Awa Niang at P4 station for checking the air train for a seven year old boy
who was separated from his parents and reunite them, job well done. |
|
Work Location: ERMC Aviation
|
|
| Date: 6/25/21 |
| Employee: Jeifer Mejía |
| Airport: LaGuardia Airport |
| Experience: Goes out of his way to make sure customers get the most fresh hot food as possible. Amazing customer
service |
|
Work Location: Wendy’s
|
|
| Date: 6/25/21 |
| Employee: Michael Manetti |
| Airport: LaGuardia Airport |
| Experience: Amazing customer service. Greets every customer and make sure to say thank you! |
|
Work Location: Wendy’s
|
|
| Date: 6/25/21 |
| Employee: Crisleidy Nunez |
| Airport: LaGuardia Airport |
| Experience: Crisleidy went out of her way to make a customers day. They wanted to split an order up for young kids and
Crisleidy made sure to take care of them and add in something extra to make their day. |
|
Work Location: Wendy’s
|
|
| Date: 6/25/21 |
| Employee: Alba Corona |
| Airport: Newark Liberty International Airport |
| Experience: Alba is a sales associate for The Grove & consistently provides outstanding Customer Service. Alba is great fit
for the team. |
|
Work Location: The Grove
|
|
| Date: 6/25/21 |
| Employee: Karen Mateo |
| Airport: Newark Liberty International Airport |
| Experience: Karen is a sales associate for The Grove & is truly a people person. Although purchase transactions are very
quick especially in an airport setting, she tries to connect with each guest. |
|
Work Location: The Grove
|
|
| Date: 6/25/21 |
| Employee: Adam Matrigali |
| Airport: Newark Liberty International Airport |
| Experience: Thanks to ERMC ACES Awa Niang, a 7 year old boy was reunited with his parents. The child was separated
from his parents at P3. ERMC ACES Adam Matrigali radioed an announcement to alert all staff of the child
still being on the AirTrain. Fortunately ACES Awa N found him on the AirTrain as it arrived into Station P4
and retrieved the scared child. She then radioed to the ACE at P3, ACE Adam M that she had the child. ACE
Adam M then informed her of the train and car number the parents would be on. The family was reunited.
Thank you ACES Adam Matrigali and ACES Awa Niang for a job well done in handling that situation quickly. |
|
Work Location: ERMC
|
|
| Date: 6/25/21 |
| Employee: Victor Obesso |
| Airport: Newark Liberty International Airport |
| Experience: As a supervisor for The Grove, Victor has been an integral part of the team with boosting moral & keeping
everything together to run smoothly. |
|
Work Location: The Grove
|
|
| Date: 6/24/21 |
| Employee: Awa Niang |
| Airport: Newark Liberty International Airport |
| Experience: Thanks to ERMC ACES Awa Niang a 7 year old boy was reunited with his parents. The child was separated
from his parents at P3. ERMC ACES Adam Matrigali radioed an announcement to alert all staff of the child
still being on the AirTrain. Fortunately ACES Awa N found him on the AirTrain as it arrived into Station P4
and retrieved the scared child. She then radioed to the ACE at P3, ACE Adam M that she had the child. ACE
Adam M then informed her of the train and car number the parents would be on. The family was reunited.
Thank you ACES Adam Matrigali and ACES Awa Niang for a job well done in handling that situation quickly |
|
Work Location: ERMC
|
|
| Date: 6/23/21 |
| Employee: Carol Downing |
| Airport: LaGuardia Airport |
| Experience: Carol Downing notified my office at Contract Services of a water leak in the a conference room at HGR 7C.
Due to her diligence, our Mechanical unit was able to secure the water from the malfunction pipe before any
serious water damage occurred in the room. Our cleaning staff was able to vacuum up all the water that covered
the carpeting and dry the carpet as well. |
|
Work Location: ERMC Aviation
|
|
| Date: 6/23/21 |
| Employee: Shayna Jean - Phillipe |
| Airport: Newark Liberty International Airport |
| Experience: Shayna has gone out of her way to make sure the customers feel welcomed in the store and is always greeting
everyone in a friendly genuine matter. Today I had two separate customers come and tell me how much of a
delight she is and is so refreshing to have in the airport. |
|
Work Location: Starbucks
|
|
| Date: 6/23/21 |
| Employee: Virginia Moreno |
| Airport: JFK International Airport |
| Experience: I want to thanks Virginia for always be so helpful specially when it comes to translating - she is always
available to help. |
|
Work Location: ERMC Aviation
|
|
| Date: 6/23/21 |
| Employee: Rose Bien - Aime |
| Airport: Newark Liberty International Airport |
| Experience: Rose is consistently handing out quality beverages and is always reliable and a team player. |
|
Work Location: Starbucks
|
|
| Date: 6/22/21 |
| Employee: Jamil Austin |
| Airport: Newark Liberty International Airport |
| Experience: As I was walking the Terminal yesterday, I observed CBP Officer Austin speak to a passenger who was not wearing a
mask, he politely reminded the passenger a mask was required at which the customer then pulled out their mask and put
it on. Officer Austin thanked him and the passenger then asked for help with terminal directions which Officer Austin
provided. After I saw this, I introduced myself and thanked him for providing a 'personal touch in connecting' with this
passenger in a courteous and positive manner. This is the type of customer engagement that makes a difference. A huge
thanks to CBP Officer Jamil Austin! |
|
Work Location: Customs & Border Protection (CBP) - Global Entry Office
|
|
| Date: 6/21/21 |
| Employee: Kevin Sotto |
| Airport: Newark Liberty International Airport |
| Experience: Kevin has been with Hyde Park Hospitality since we opened, and hasn't missed a beat since. He is the Manager
for our locations in Terminal C and even throughout the epidemic, his leadership skills were top notch. We
cannot thank him enough, pre & post COVID for keeping the team together & running the daily operations. |
|
Work Location: Hyde Park Hospitality dba World Bean
|
|
| Date: 6/21/21 |
| Employee: Emmanuel Clerveus |
| Airport: Newark Liberty International Airport |
| Experience: I received an email about Emmanuel Clerveus as to how he professionally handled a situation with a
passenger a Terminal B.
Just wanted to share this outstanding nomination on WeSoarHigher.com for Emmanuel Cleverous:
Mr. Cleverous was working as a taxi dispatcher at Terminal B on 06/17/21 and had run into a very difficult
customer for a taxi ride that the person did not have full fare for. She went on to demand a lot of Mr.
Cleverous, insulted him, and threatened him physically. Despite this, Mr. Cleverous remained calm, did not
argue back, and even offered to GIVE her 10 dollars from his personal cash to help. The woman left before
PAPD had arrived, but under such circumstances, I feel he needs to be recognized for his stellar performance
under such pressure. Thank you, Emmanuel! |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 6/21/21 |
| Employee: Geraldine Davis |
| Airport: Newark Liberty International Airport |
| Experience: I would like to acknowledge Ms. Davis for her exemplary customer service. Ms. Davis and a fellow employee
went above and beyond to reach out to a frequent limo driver looking to retrieve a patron carry-on. The patron
was relocating to NJ and had several suitcases and his carry-o with precious heirlooms. The limo broke down
on the highway and had to be towed. The patron took all his luggage and forgot his carry-on. He was frantic
and called our Customer Service for information to try and locate the driver. Ms. Davis along with her co-
worker was able to provide pertinent information and the driver was able to return the carry-on after several
attempts at locating the patron. The patron was overwhelmed at the help he received from our employees. They
are deserving of this nomination. |
|
Work Location: ABM Parking
|
|
| Date: 6/21/21 |
| Employee: Bernard McNair |
| Airport: Newark Liberty International Airport |
| Experience: I would like to nominate Mr. McNair for his exemplary customer service. Mr. McNair and a fellow employee
went above and beyond to reach out to a frequent limo driver looking to retrieve a patron carry-on. The patron
was relocating to NJ and had several suitcases and his carry-on with precious heirlooms. The limo broke down
on the highway and had to be towed. The patron took all his luggage and forgot his carry-on. He was frantic
and called our Customer Service for information to try and locate the driver. Mr. McNair along with his co-
worker was able to provide pertinent information and the driver was able to return the carry-on after several
attempts at locating the patron. The patron was overwhelmed at the help he received from our employees. They
are deserving of this nomination. |
|
Work Location: ABM Parking
|
|
| Date: 6/20/21 |
| Employee: Francisco Díaz |
| Airport: JFK International Airport |
| Experience: I've gotten great experience with Ms Rivera for the past years,
She's upbeat and happy, very welcoming to all passengers and coworkers.
She's an amazing employee. I wholeheartedly Nominate her for her efforts and
outstanding performance.
Thank you
Francisco Diaz |
|
Work Location: ERMC
|
|
| Date: 6/19/21 |
| Employee: Emmanuel Clevereus |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Cleverous was working as a taxi dispatcher at Terminal B on 06/17/21 and had run into a very difficult customer for a taxi ride that the person did not have full fare for. She went on to demand a lot of Mr. Cleverous, insulted him, and threatened him physically. Despite this, Mr. Cleverous remained calm, did not argue back, and even offered to GIVE her 10 dollars from his personal cash to help. The woman left before PAPD had arrived, but under such circumstances, I feel he needs to be recognized for his stellar performance under such pressure. Thank you, Emmanuel! . |
|
Work Location: ABM Taxi
|
|
| Date: 6/17/21 |
| Employee: Marcia Vazquez |
| Airport: Newark Liberty International Airport |
| Experience: Marcia Vazquez provided excellent customer service and support during the parking lot system outage that
occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation
running smoothly. |
|
Work Location: ABM Parking
|
|
| Date: 6/17/21 |
| Employee: Nailah Craig |
| Airport: Newark Liberty International Airport |
| Experience: Nailah Craig provided excellent customer service and support during the parking lot system outage that
occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation
running smoothly. |
|
Work Location: ABM Parking
|
|
| Date: 6/17/21 |
| Employee: Irma Silva |
| Airport: Newark Liberty International Airport |
| Experience: Irma Silva provided excellent customer service and support during the parking lot system outage that occurred
on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running
smoothly. |
|
Work Location: ABM Parking
|
|
| Date: 6/17/21 |
| Employee: Gerson Martinez |
| Airport: Newark Liberty International Airport |
| Experience: Gerson Martinez provided excellent customer service and support during the parking lot system outage that
occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation
running smoothly. |
|
Work Location: ABM Parking
|
|
| Date: 6/17/21 |
| Employee: Areti Panteleakis |
| Airport: Newark Liberty International Airport |
| Experience: Areti Panteleakis provided excellent customer service and support during the parking lot system outage that
occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation
running smoothly. |
|
Work Location: ABM Parking
|
|
| Date: 6/17/21 |
| Employee: Scott Assaiante |
| Airport: Newark Liberty International Airport |
| Experience: Scott Assaiante provided excellent customer service and support during the parking lot system outage that
occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation
running smoothly. |
|
Work Location: Designa
|
|
| Date: 6/17/21 |
| Employee: Desmond Abotchie |
| Airport: Newark Liberty International Airport |
| Experience: A customer reached out to our Customer Service department to relay how impressed and satisfied she was
with Desmond's service and attention. The customer had a connecting flight in Newark around the time that
he was closing the store when she found out her headphones weren't working. So she rushed through the
airport looking for a replacement pair.
He was already in the process of closing up but he saw she was in need and decided to help. He quickly
found what she needed for her next flight. He could have decided not to help because she arrived at the very
end of the shift, but instead he was super helpful and made her day. Enough so that she went out of her way
to make sure we knew how great he was! |
|
Work Location: InMotion Entertainment
|
|
| Date: 6/17/21 |
| Employee: Royston Hill |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Hill provided excellent customer service when requested to come to the aide of passengers that were
stranded on one of our roadways. We thank you for being a great addition to the EWR team! |
|
Work Location: ERMC Aviation Services
|
|
| Date: 6/17/21 |
| Employee: David Balchunas |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Balchunas provided excellent customer service when requested to come to the aide of passengers that were
stranded on one of our roadways. We thank you for being a great addition to the EWR team! |
|
Work Location: ERMC Aviation Services
|
|
| Date: 6/17/21 |
| Employee: Oneka Lupe |
| Airport: Newark Liberty International Airport |
| Experience: Oneka Lupe is a supervisor who is very awesome and does a great job
taking care of all her employees with passion and understanding she is
an awesome team leader and I will like to nominate her because she is
one of the best.... |
|
Work Location: ERMC
|
|
| Date: 6/17/21 |
| Employee: Keesha Parks |
| Airport: Newark Liberty International Airport |
| Experience: I have had the privilege of being supervised by Keesha on more than
one occasion and was always impressed with how she give information
to both passengers and ACES alike. She is always very knowledgeable
and is not easily rancor. |
|
Work Location: ERMC
|
|
| Date: 6/17/21 |
| Employee: Keesha Parks |
| Airport: Newark Liberty International Airport |
| Experience: I have had the privilege of being supervised by Keesha on more than
one occasion and was always impressed with how she give information
to both passengers and ACES alike. She is always very knowledgeable
and is not easily rancor. |
|
Work Location: ERMC
|
|
| Date: 6/16/21 |
| Employee: Ronald Ryke |
| Airport: JFK International Airport |
| Experience: While doing field observations, the dispatcher was outside assisting a passenger with a taxi and another
passenger with questions. Mr. Ryke was professional to both, but truly patient and kind to the passenger he was
helping with trying to address her concerns because she was a Spanish-speaking customer until the driver
arrived to assist. Mr. Ryke was still attentive to her while proficient when dispatching other passengers. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 6/16/21 |
| Employee: Michael McGlyn |
| Airport: JFK International Airport |
| Experience: Doing field observations, Dispatcher provided a pleasant greeting and closing to passengers. Even provided a
nice gesture by opening the door for passengers. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 6/16/21 |
| Employee: Maria Sanchez |
| Airport: Newark Liberty International Airport |
| Experience: Maria Sanchez is an asset to the Newark Airport Community and I have personally witnessed her helping our
guests whenever the need arises. She is the first to recognize and potential problem and address it before it
becomes an issues. Maria has worked over 13 years hear at EWR and is an issuing officer for HMSHost and
does an excellent job ensuring our Starbucks and restaurants in Terminal B and C remain staffed and trained.
Maria is part of what makes this airport community so great. |
|
Work Location: HMSHost
|
|
| Date: 6/16/21 |
| Employee: Blanca Parraga |
| Airport: Newark Liberty International Airport |
| Experience: It is always a pleasure to stop and buy a sandwich in Firehouse subs because of Blanca, her warm inviting
attitude always leaves me with a smile on my face. |
|
Work Location: Firehouse Subs
|
|
| Date: 6/16/21 |
| Employee: Gerson Arguerta |
| Airport: Newark Liberty International Airport |
| Experience: Wow I just ate Firehouse Subs and just wanted to let you know that you have a Rock Star named Gerson! I was
blown away by how hard this employee worked to ensure every guest was attended to during the delayed
flights. Gerson never stopped working until every guest was served which is truly amazing! Thank you. |
|
Work Location: Firehouse Subs
|
|
| Date: 6/16/21 |
| Employee: Andrea Perez |
| Airport: JFK International Airport |
| Experience: I observed my coworker, Andrea Perez, going above and beyond assisting an elderly
passenger at terminal #4 Domestic; the passenger had a connecting flight with Delta but he got
lost trying to get to the gate and he ended up by the baggage claim. Andrea took the passenger
upstairs to the gate and he was able to make his flight. |
|
Work Location: ERMC
|
|
| Date: 6/16/21 |
| Employee: Frederick James |
| Airport: LaGuardia Airport |
| Experience: Mr. James is a Supervisor in charge at Abm Parking Services. Very kind and approachable . He always find a
solution for patrons with issues or his coworkers. Very helpful, diligent He goes above and beyond. He truly
deserve a nomination for his hard work. |
|
Work Location: ABM Parking Services
|
|
| Date: 6/16/21 |
| Employee: Jose Torres |
| Airport: Newark Liberty International Airport |
| Experience: For many passengers travelling at night can be very discombobulating and taking two or
more trains within the airport doesn't help and missing a train can be very costly, financially,
emotionally and otherwise. Therefore ACES is commission to provide timely, clear, precise
and accurate information to soothe the travel experience. Jose owned this responsibility and
executed consistenly to ensure passengers travel experience is less anxious and more
comforting that a guiding voice is with in reach. |
|
Work Location: ERMC AVIATION SERVICES
|
|
| Date: 6/16/21 |
| Employee: Keith Morris |
| Airport: Newark Liberty International Airport |
| Experience: Travelling at nights for many passengers can be very discombobulating and taking two or
more trains within the airport doesn't help and missing a train can be very costly, financially,
emotionally and otherwise. Therefore ACES is commission to provide timely, clear, precise
and accurate information to soothe the travel experience. Keith has owned this responsibility
and execute consistently to ensure passengers travel experience is less anxious and more
comforting that a guiding voice is with in reach. |
|
Work Location: ERMC AVIATION SERVICES
|
|
| Date: 6/16/21 |
| Employee: Sheldon Waterton |
| Airport: JFK International Airport |
| Experience: Sheldon was asked to perform an inspection of the tracks due to an alarm being sent. This was the second
attempt at finding the cause the alarm by an agent. The process was completed. In hindsight, Sheldon thought
he saw something. He informed the Control Center of his findings. He gave a detailed description of the item
and its location. Due to his situational awareness, a greater issue was diverted. Job well done. |
|
Work Location: Alstom Group Inc.
|
|
| Date: 6/15/21 |
| Employee: Tele Fumey |
| Airport: Newark Liberty International Airport |
| Experience: A guest approached Tele's manager to inform us that they were very satisfied with the level of service Tele
provided. The Guest elected for a digital receipt at a self check out, but then decided he wanted a printed copy.
Tele immediately saw his level of confusion & promptly printed out a receipt. Guest was extremely
appreciative. |
|
Work Location: OTG Global Bazaar Market
|
|
| Date: 6/15/21 |
| Employee: Sheryce Jackson |
| Airport: Newark Liberty International Airport |
| Experience: A passenger went out of his way to approach me just to say that "Sheryce is awesome" The guest was shocked
by her level of enthusiasm and how passionate she is in her position. |
|
Work Location: OTG Global Bazaar
|
|
| Date: 6/15/21 |
| Employee: George Cazares |
| Airport: Newark Liberty International Airport |
| Experience: George is an extremely hard worker and although his primary position is a server, he goes above and beyond to
chip in to assist anyone that needs an extra hand. George is always willing to help & does it with a smile! |
|
Work Location: Garden State Diner
|
|
| Date: 6/15/21 |
| Employee: Luis Lowenstein |
| Airport: Newark Liberty International Airport |
| Experience: Luis is a cook at the cafeteria, but his job doesn't stop there! Luis is someone who is eager to help new
employees on learning the ropes. Great asset to the team. |
|
Work Location: Garden State Cafeteria
|
|
| Date: 6/15/21 |
| Employee: Miguel Guerrier |
| Airport: Newark Liberty International Airport |
| Experience: Miguel is part of Garden State Cafeteria's Utility Team & we're grateful to have him. He's been with the
Cafeteria over 3 years and is continuously still looking for way to learn or improve his skillset. |
|
Work Location: Garden State Cafeteria
|
|
| Date: 6/14/21 |
| Employee: Paul Philippe |
| Airport: Newark Liberty International Airport |
| Experience: Mr Philippe got redeploy to INS to help out with the crowd. He was the only Aces and two supervisors at
INS. He maned the front line all by himself and kept the line moving. The two supervisors was at the back
controlling the line. He did a very exceptional job by himself up front |
|
Work Location: Ermc
|
|
| Date: 6/14/21 |
| Employee: Marcos Huamanchumo |
| Airport: Newark Liberty International Airport |
| Experience: I would like to commend my brother's action on 06/11/2021 for
flight UA363 EWRHNL. Honolulu flight was delayed for 4
hours and of course people were not so excited and we had some
upset customers. My brother took an initiative by executing a
UNITED TRIVIA GAME FOR CUSTOMERS. He created some
questions about United Airlines and he went as a host and pick
that microphone up and made customers participate, clap and
laugh which made the customers forget about the 4 hour
delayed of the flight. Customers who participated and answer
questions correctly won a $25 travel certificate for their
participation and answering questions correctly. My brother
OWNED IT and made customers laugh and participate in these
games he created and customers came up and told him thanks
for making the delay so much fun. UNITED IS SO LUCKY
TO HAVE YOU, BROTHER, AND CUSTOMERS ON THAT
HONOLULU FLIGHT WILL DEFINITELY REMEMBER YOU AND
CHOOSE UNITED NEXT TIME. YOU ROCK!!!! |
|
Work Location: United Airlines
|
|
| Date: 6/12/21 |
| Employee: Sandra Baptiste |
| Airport: Newark Liberty International Airport |
| Experience: While I was assisting a passenger with calling the curtesy phone at P4 , I discovered that none of the courtesy
phones were working to contact the designated hotels so the hotel shuttle can pick up the passengers; and the
telephone number that was listed for the designated hotel wasn’t working as well. I called 3 field to let her
know that the passenger wasn’t able to contact the hotel so the shuttle can pick her up , and the phone number
that was listed didn’t work. Sandra met me at P4 Lobby . When she called the phone number that was listed
for the hotel she noticed the number listed wasn’t working. Sandra googled another phone number for the
Wyndham hotel that the passenger was looking for ; she got in contact with the customer service
representative; that enabled the passenger to get a hotel shuttle to take her to her hotel . The passenger
thanked us for all our help. Sandra went above and beyond the call duty to make sure that the passenger was
picked up. |
|
Work Location: ERMC
|
|
| Date: 6/11/21 |
| Employee: Sharon Mcduffie-Pagan |
| Airport: Newark Liberty International Airport |
| Experience: Sharon has been doing an amazing job in AOC. She has been very patience and extremely helpful to the
passengers looking for information about their Airlines. We appreciate your hard work and dedication. |
|
Work Location: ERMC
|
|
| Date: 6/11/21 |
| Employee: Christopher Juarez |
| Airport: JFK International Airport |
| Experience: Christopher Juarez has passed three consecutive internal mystery shops for ABM. The evaluators stated for all
three evaluations that he is professional, polite, and helpful. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 6/11/21 |
| Employee: Ronald Ryke |
| Airport: JFK International Airport |
| Experience: Ronald Ryke has been consistent with passing four internal ABM mystery shops in April and May. The
evaluator stated he was professional and knowledgeable when answering questions. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 6/11/21 |
| Employee: Michael Doorn |
| Airport: JFK International Airport |
| Experience: Michael Doorn has passed 4 consecutive internal mystery shops for April and May.The evaluator
communicated that he was superb based on the information provided and friendly. |
|
Work Location: ABM Taxi Dispatch Services
|
|
| Date: 6/11/21 |
| Employee: Frantz Innocent |
| Airport: JFK International Airport |
| Experience: Employee received positive feedback from the "Happy or Not" device located by the taxi area. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 6/11/21 |
| Employee: Fabienne Seide |
| Airport: JFK International Airport |
| Experience: Employee received positive feedback from the "Happy or Not" device located by the taxi area. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 6/11/21 |
| Employee: Yolanda Rodriguez |
| Airport: JFK International Airport |
| Experience: Employee received positive feedback from the "Happy or Not" device located by the taxi area. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 6/11/21 |
| Employee: Dignamara Morel |
| Airport: JFK International Airport |
| Experience: Aces Dignamara Morel did an outstanding job in assisting two passengers that exited
the secure area by mistake. Aces accompanied these passengers through security to
their gate to be reunited with her relatives as they were all connecting on a Qatar
flight and got separated when they went to use the restroom and exited out instead. |
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Work Location: ERMC
|
|
| Date: 6/11/21 |
| Employee: Shanella Ralph |
| Airport: LaGuardia Airport |
| Experience: Thank you for being a leader at Juice Press, always delivering the highest levels of customer service and
making it look easy to make great smoothies! |
|
Work Location: OTG Management
|
|
| Date: 6/11/21 |
| Employee: Andrea Frugone |
| Airport: LaGuardia Airport |
| Experience: Thank you for caring for our guests and providing high levels of customer service in every interaction you have
with our guests! |
|
Work Location: OTG Management
|
|
| Date: 6/11/21 |
| Employee: Dennis Mendoza |
| Airport: LaGuardia Airport |
| Experience: Thank you for your dedication and hard work. We love to see that you are always very welcoming to guests and
co-workers. Keep up the great job! |
|
Work Location: OTG Management
|
|
| Date: 6/11/21 |
| Employee: Ricardo Hernandez |
| Airport: LaGuardia Airport |
| Experience: Thank you for all that you do. You are such a great team player and you always create an inviting environment
for guests and staff. This is just a small token of gratitude. Keep up the great work! |
|
Work Location: OTG Management
|
|
| Date: 6/11/21 |
| Employee: Claudia Huayta |
| Airport: LaGuardia Airport |
| Experience: It is always an enjoyable experience when ordering. Thank you for your hard work and dedication. Keep up the
great customer service! |
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Work Location: OTG Management
|
|
| Date: 6/10/21 |
| Employee: Martha Orran |
| Airport: Newark Liberty International Airport |
| Experience: Always a welcoming presence when I arrive, Martha is always in a cheerful mood and very helpful expediting
the agents through checkpoint Charlie |
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Work Location: Allied Universal
|
|
| Date: 6/10/21 |
| Employee: Ayao Melegnam |
| Airport: Newark Liberty International Airport |
| Experience: I want to generally commend Ayao for his overall presence and value as a supervisor. Ayao is unparalleled in
his knowledge of the ACES program, it’s operations and most importantly is always a resource for all ACES
& Supervisors. Ayao’s energy and optimism bring enormous benefit to the operation, particularly on the long
shifts Ayao is E2. When he is on duty, the posts are covered and the job gets done, not only in his role, but
how his efforts ripple through the staff. The seemingly effortless way our operation proceeds due to his work
cannot be undervalued. Ayao always “Owns It” |
|
Work Location: ERMC
|
|
| Date: 6/9/21 |
| Employee: Nelson Cardona |
| Airport: JFK International Airport |
| Experience: I have been working at T4 for the past 20 years seeing Mr. Nelson Cardona performing above
and beyond. He has always been the same hard working man, nice to everyone who
approaches him with any question, available and able to do, any of his duties with the same
enthusiasm as his first day of work. Mr. Cardona, in my opinion, is the best of the best at his
job. |
|
Work Location: ABM
|
|
| Date: 6/9/21 |
| Employee: Carol Downing |
| Airport: LaGuardia Airport |
| Experience: First time I met Carol; I was visiting LGA for a job interview. Seeing my nervousness, she quickly reassured
me that I would do fine on the interview. Just as quickly, I felt the nervousness and anxiety go away. Carol is
a phenomenal person, whose natural persona is to help people. Whether a patron is calling frantically – looking for flight information or transportation options or it is an in
looking for flight information or transportation options or it is an in-person visit to the facility, Carol remains
calm, cool, and collected. This skill is probably the most important skillset need to successfully perform in
customer service. Carol got skills!!! |
|
Work Location: ERMC
|
|
| Date: 6/9/21 |
| Employee: Rico Soriano |
| Airport: Newark Liberty International Airport |
| Experience: ERMC ACES Rico Soriano takes pride in doing his duties well. I can always count on him to do a thorough
inspection of his post and call in everything to me that needs attention. I never have to ask him questions to get
the details of information he gives as his attention to detail ensures I am given all information needed. Mr
Soriano thank you, you have no idea how grateful I am for your high level of professionalism. Thank you. |
|
Work Location: ERMC
|
|
| Date: 6/9/21 |
| Employee: Berkeley Smith |
| Airport: Newark Liberty International Airport |
| Experience: I would like to thank ERMC ACES Berkeley Smith for always doing a complete and thorough inspection
when he get's to his work station. He is one of the few I can count on to give me all the information on what
needs attention. Thank you for your level of professionalism and attention to detail. I appreciate you. |
|
Work Location: ERMC
|
|
| Date: 6/9/21 |
| Employee: Stefani Vallone |
| Airport: Newark Liberty International Airport |
| Experience: ERMC ACES Stefani Vallone is always a team player. She makes sure she relays any pertinent information to
the ACES relieving her. As well as assisting them when ever they may need further help. Thank you for your
level of professionalism and respect towards your fellow co-workers. |
|
Work Location: ERMC
|
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