| Date: 10/13/20 |
| Employee: Mary Hamilton |
| Airport: Newark Liberty International Airport |
| Experience: I would like to acknowledge Ms Mary Hamilton for her work at AOC as a supervisor. She is everything you
can ever want from an employee. She is always on time and does exemplary work while she is here
I remember my first day on my own after training as a supervisor she left me detailed examples of how to get
into every document that I needed to submit.
It is obvious to me that she has a natural talent for what she does, not only does she do a good job herself but
she helps if anyone needs help.
Ms Mary is dependable, trustworthy and hard working. Keep the good work up Ms Mary. |
|
Work Location: ERMC
|
|
| Date: 10/12/20 |
| Employee: Berkley Smith |
| Airport: Newark Liberty International Airport |
| Experience: At the NEC Station Post Rail (1) I watch him welcoming the passengers and assisting with purchasing their
tickets and giving them direction to their train and bid them safe journey. |
|
Work Location: ERMC
|
|
| Date: 10/11/20 |
| Employee: Derek Thomas |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Derek Thomas. On the morning of October 10, around 3 o’clock in the morning.
Derek was in terminal A level two as an Alpha-Extra. He was assisting a passenger with directions to the
nearest restroom. When he advised the passenger to use the elevator to get to the gates level. The passenger was
using a walker. When entering the elevator when one of the wheels slips in between the floor and the elevator.
Derek stepped in quickly and helped pull the leg of the walker out, then help the lady into the elevator. I do
believe because of Derek’s quick response and wonderful willingness to help prevent an accident. |
|
Work Location: ERMC Aviation Services
|
|
| Date: 10/11/20 |
| Employee: Kayla Reed |
| Airport: Newark Liberty International Airport |
| Experience: I would like to nominate Kayla Reed. Kayla did a great job clearing the trains at station P3. She advised
passengers that all rental cars had moved to her station. Making sure passengers got off the train and informing
them that station P2 was close. Kayla’s warm, friendly, and approachable style help get passengers to their
rental cars. |
|
Work Location: ERMC Aviation Services
|
|
| Date: 10/11/20 |
| Employee: Cole Eustace |
| Airport: Newark Liberty International Airport |
| Experience: Aces in C-GT was called in for help. Cole (3Delta) steps in and asked how can assist. He was asked to check the
elevator in C-garage for possible entrapment. Issue was resolve without incident. Quick response by Mr. Eustace
Cole. He OWNED IT!! |
|
Work Location: ERMC - 3 Delta
|
|
| Date: 10/11/20 |
| Employee: Nilda Mercado |
| Airport: Newark Liberty International Airport |
| Experience: Very consistent and detailed inspection report. Proactive employee and outstanding ACE. |
|
Work Location: ERMC
|
|
| Date: 10/10/20 |
| Employee: Jennifer Anthony |
| Airport: Newark Liberty International Airport |
| Experience: I just wanted to take time out to recognize Ace Jennifer Anthony for the outstanding job she performed on
10/10/20. A passenger lost her balance and fell down escalator B4. Jennifer immediately ran to help the
passenger, she dropped her bag, turned off the escalator and went to make sure that the passenger was ok.
As a supervisor I was firmly reassured that Jennifer’s quick response to a potentially dangerous situation
helped to save the passenger from any serious injuries.
GOOD JOB JENNIFER |
|
Work Location: EMRC
|
|
| Date: 10/9/20 |
| Employee: Anthony Blas |
| Airport: Newark Liberty International Airport |
| Experience: I have the pleasure of working with ERMC supervisor Anthony Blas on Sundays at EWR international airport
in Bldg 1. I just wanted to take the time out to say, that Mr Blas, is professional, efficient, polite and helpful.
These can often be rare qualities at times, however working with a supervisor such as Anthony, makes for a
great working environment and experience!! |
|
Work Location: ERMC/Supervisor
|
|
| Date: 10/9/20 |
| Employee: Lucidia Guillermo |
| Airport: Newark Liberty International Airport |
| Experience: Lucidia helped two ladies traveling to New York who only spoke Spanish. She gave them directions and told
them the correct track fo the train to New York. Lucidia always makes note of when passengers need
translation. |
|
Work Location: ERMC
|
|
| Date: 10/9/20 |
| Employee: Ann Evans-Spence |
| Airport: Newark Liberty International Airport |
| Experience: Ann is always willing and diligent in working at the Bravo Desk. |
|
Work Location: ERMC
|
|
| Date: 10/9/20 |
| Employee: NILDA MERCADO |
| Airport: Newark Liberty International Airport |
| Experience: I'VE BEEN OBSERVING ACES FOR QUITE A WHILE. ACES HAVE BEEN VERY PROACTIVE AS FAR
AS GREETING THE PASSENGER WELCOME HOW CAN I HELP YOU? WELCOME TO NEWARK
AIRPORT. SHE ASSIST PASSENGER TO HER BEST ABILITY, WITH A GREAT BRIGHT SMILE!! |
|
Work Location: ERMC
|
|
| Date: 10/9/20 |
| Employee: WILLENE PHILLIPS |
| Airport: Newark Liberty International Airport |
| Experience: MS WILLENE DOESN'T HAVE TO BE TOLD WHAT TOO DO WHEN SHES ON THE PLATFORM ACES
IS VERY PROACTIVE AND ATTENTIVE SHE MAKES SURE SHE OWNS IT TO THE BEST OF HER
ABILITY THATS ME CHECKING TRAIN, GREETING, GIVING CORRECT INFORMATION, MAKING
GENERAL ANOUNCEMENT ECT... ONE OF A KIND I JUST KNOW WHEN SHE THERE PASSENGER
A LEAVING WITH A SMILE AND HAPPY BEING SERVE!! |
|
Work Location: ERMC
|
|
| Date: 10/9/20 |
| Employee: SLAVSKY LOUIS |
| Airport: Newark Liberty International Airport |
| Experience: THIS PERSON AND ALL ABOUT TEAMWORK..HE KNOWS HOW TO ASSIT WITHOUT BEING TOLD
BY THE TIME YOU CALL HIM HE ALREADY THERE IN NO TIME MEANING WHEN IT COME TO
DOING ROUNDS OR TALKING TO ANY ACES , DISPLINE. HE ALWAYS MAKE SURE HE PUTS
HIMSELF IN SOMEONE SHOES AND ASSIT TO HIS ABILITY ESCORTING PASSENGER ECT.... |
|
Work Location: ERMC
|
|
| Date: 10/8/20 |
| Employee: Derek Thomas |
| Airport: Newark Liberty International Airport |
| Experience: During my observation I noticed Derek is always in a position where he can see passengers as the come on
the air train platform he is consistent with his greetings and does a great job at providing directions |
|
Work Location: Ermc
|
|
| Date: 10/8/20 |
| Employee: Jose Torres |
| Airport: Newark Liberty International Airport |
| Experience: ACE Jose Torres was stationed at AirTrain station P3. As is his usual, always being alert even during the
overnight shift that he works, approaching passengers as they come to the platform or off the AirTrain. He
consistently greets them warmly, welcoming them into the airport, giving his assistance in answering
questions, giving directions, etc. Passengers can rest assured they will receive professional and polite
assistance when ever they cross his path in their travels through our airport. |
|
Work Location: ERMC
|
|
| Date: 10/8/20 |
| Employee: Jordan Mound |
| Airport: Newark Liberty International Airport |
| Experience: ACE Jordan Mounds is always proactive, approaching passengers as they are coming and going on his
platform. Greeting them warmly, making them feel welcome and going above and beyond in making sure they
have all information to get to their final destination. Calling ahead on his radio if he feels they will need further
assistance when they get to their stop. Passenger seem to always walk away from him more comfortable and
confident on how to navigate their way through our airport to get to where they are going. |
|
Work Location: ERMC
|
|
| Date: 10/8/20 |
| Employee: Bertha Malasquez |
| Airport: Newark Liberty International Airport |
| Experience: Bertha was assisting passenger with information to Queens NY,Bertha realized that elderly
female passneger is struggling with luggage.The Emplayee requested a passsnger assit to the
airtrain platform.rralizing that it is going to be hard to carry the bag in the trains to her
destination,passenger decided to take a taxi.Bertha escorted her to our taxi stand in bravo. |
|
Work Location: ERMC
|
|
| Date: 10/8/20 |
| Employee: David Catarino |
| Airport: Newark Liberty International Airport |
| Experience: I observed David walking out of Terminal B towards the Level One frontage when he was stopped by a
passenger who was asking for directions. David took the moment needed to carefully explain to this lost
passenger how he can get to where it is he was heading. This moment of customer service is what truly helps
out our airport passengers-- excellent job! |
|
Work Location: Menzies Aviation
|
|
| Date: 10/8/20 |
| Employee: Keith Morris |
| Airport: Newark Liberty International Airport |
| Experience: I observed Keith managing a large line of passengers in the Immigration Hall effectively. He moved back and
forth directing passengers to CBP officers with a helpful attitude which was greatly appreciated by passengers
who had just arrived after long flights. The line would not have moved as quickly without his active
involvement. |
|
Work Location: ERMC
|
|
| Date: 10/8/20 |
| Employee: John Tam |
| Airport: Newark Liberty International Airport |
| Experience: Supervisor John Tam went above and beyond on 9/22. He encountered a couple with two luggage carts who
had come from a flight originating in Costa Rica and needed to get to P4 from Terminal B. The elevator on the
AirTrain Platform was out of service in Terminal B. John took the initiative to walk with the passengers, and
push one of their carts, to Terminal C, where they could use the elevator to take the carts to the AirTrain
platform and ride to P4. John demonstrated the best of WeSoar by showing such concern for the passengers. |
|
Work Location: ERMC
|
|
| Date: 10/8/20 |
| Employee: Thomas Meyers |
| Airport: Newark Liberty International Airport |
| Experience: Aces assist passengers to reunite with their son who was left on C platform to P4 platform by using his radio |
|
Work Location: ERMC
|
|
| Date: 10/08/20 |
| Employee: David Balchunas |
| Airport: Newark Liberty International Airport |
| Experience: David have been one of my most positive people I have ever came across. He's such a great Supervisor. His
energy and work ethic is amazing. Keep Being You! Your energy is needed! |
|
Work Location: ERMC
|
|
| Date: 10/7/20 |
| Employee: Devi Ramproop |
| Airport: JFK International Airport |
| Experience: Hello,
We are writing to thank your check in agent Devi Ramroop for her excellent service and patience while she
checked us in for our flight. We had a lot if luggage and a very nervous son who was fearful of being at the
airport much less flying given the pandemic. Thanks so much to Devi for being so patient and managing our
process very quickly and smoothly. She was incredibly friendly and patient and made the process a real
pleasure. Thank you so very much!
With best regards,
Lynne Gadkowski |
|
Work Location: Swissport
|
|
| Date: 10/7/20 |
| Employee: Ysvania Ciriaco |
| Airport: JFK International Airport |
| Experience: I want to commend Ysvania in her efforts this afternoon. She met Jetblue 520 from ATL at noon on 8/23/20 and
did a fantastic job of engaging with each passenger as they exited. Keeping track of passengers in the gate area
and even managed to find time to help dispense hand sanitizer.
We received this compliment from :
- Michael Guethlein
(Port Authority of NY&NJ)
Operations Group Supervisor |
|
Work Location: ERMC Aviation
|
|
| Date: 10/7/20 |
| Employee: Berkeley Smith |
| Airport: Newark Liberty International Airport |
| Experience: Berkeley approached the pax and asked, How can he help? Pax then explained his situation and Berkeley
answer all his questions and concerns about getting another flight. The pax was very upset about missing his
flight and was mad at everyone. Berkeley stayed professional and respectful while he assisted the pax. |
|
Work Location: ERMC
|
|
| Date: 10/7/20 |
| Employee: Keisha Richards |
| Airport: JFK International Airport |
| Experience: Keisha is always looking for ways to win the customer both internal and external customers. Passenger
tweeted "Keisha Richards" is making my original seat happen!!! Best team ever!!!! Keisha goes above and
beyond delivering customer service with a smile, friendly, courteous and knowledgeable. |
|
Work Location: Swissport-Virgin Atlantic
|
|
| Date: 10/7/20 |
| Employee: Marcella Edmonds |
| Airport: Newark Liberty International Airport |
| Experience: Marcella is the perfect aces she welcomes every passenger at Terminal C platform and is always in an
approachable position, she is very professional and hard working and makes ERMC Very proud . |
|
Work Location: ERMC
|
|
| Date: 10/7/20 |
| Employee: Antwan Cooper |
| Airport: Newark Liberty International Airport |
| Experience: Antwan always owns the customer experience when he is working the platforms, a family got separated on
the Air-train platform Terminal C and Antwan own this issue by calling the other Platform on the Radio to
have the family reunited . He always have a professional demeanor and is very approachable. |
|
Work Location: ERMC
|
|
| Date: 10/7/20 |
| Employee: Stephanie Rodriguez |
| Airport: Newark Liberty International Airport |
| Experience: Stephanie engaged a passenger on the airtrain platform,greeted and offer her assitance.the
passenger refused assistance and Stephanie continued to greet other passengers as they
exiting the airtrain to her platform.a few senconds latter she realized that thr passneger that
she engaged earlier is still on the platform with a confused face.Stephanie for a second time
greeted pax and and offer her assistance.passneger then start speaking spanish,Stephanie
assisted pax accordingly to her destination. |
|
Work Location: ERMC
|
|
| Date: 10/7/20 |
| Employee: Shequelle Williams |
| Airport: Newark Liberty International Airport |
| Experience: ERMC Supervisor Shequelle Williams is a professional, intelligent hands on young lady that continues to
SOAR in her duties. She displays strength and integrity with multi-tasking and helping with the International
flow of passengers and deligating and supervising her staff. She is hands on with setting up ropes and very
mindful of keeping the lines moving and the passengers safe as well as her staff. It is always a pleasure
working with her!! |
|
Work Location: ERMC
|
|
| Date: 10/6/20 |
| Employee: Marie Gelin |
| Airport: Newark Liberty International Airport |
| Experience: Marie Gelin has worked for Marshall retail Group for a some years now. She leads by example. And because
of that we are always over joy to hear of all the wonderful customer interactions and memories she creates
with our customers.
Marie is approachable and relatable to our customers. She went about and beyond for a customer who needs a
shirt in a bigger size. By calling and making sure the shirt was delivered directly to the store while the
customer waits. With his patience’s Marie used her charm and form a bond with him and got to a place where
she and the customer could laugh and share memories of family and kids. He was so please with her ability to
understand and be compassionate about this needs and willing to extend the helping hand of having someone
bring the item to him and not have him go looking for the item elsewhere. |
|
Work Location: Marshall Retail Group
|
|
| Date: 10/6/20 |
| Employee: Ann Evans-Spence |
| Airport: Newark Liberty International Airport |
| Experience: Ace Mrs Ann Evans-Spence is always friendly and kind towards passengers. Goes above and beyond at her
post. Takes charge of her area and is knowledgeable on every information regarding Immigration and around
the Airport. Patient and kind to passengers and fellow co-workers. Great person to work with. |
|
Work Location: ERMC
|
|
| Date: 10/6/20 |
| Employee: John Tam |
| Airport: Newark Liberty International Airport |
| Experience: Supervisor John Tam is a very dedicated worker. Always diligent in his duties. Knowledgeable in all areas at
the Airport and if not knows where to call and get the information. Always come to assist with crowd control
in B INS. A wonderful person to work with. |
|
Work Location: ERMC
|
|
| Date: 10/6/20 |
| Employee: Cheung Kwan |
| Airport: JFK International Airport |
| Experience: Kwan Cheung was involved with assisting a colleague experiencing a medical emergency. He was very
attentive and afforded assistance above and beyond. It is common to aid in an emergency. However, Kwan
consoled and worked at keeping the individual calm while requesting additional medical help. He was
focused; following all emergency protocols. |
|
Work Location: Bombardier Transportation (AirTrain JFK)
|
|
| Date: 10/6/20 |
| Employee: Ann Evan-Spence |
| Airport: Newark Liberty International Airport |
| Experience: Passenger arrived at the railink station few seconds late missing her train.
Passenger was in tears. She was rushing to meet up with family. Ann calm her down
walk with her to the Amtrak machine to see if see can modify her ticket. Passenger
was able to modify her ticket but she had to leave out of Newark Penn Station.
Passenger was very happy and satisfied . She kerp on thanking Ann for her help.
GREAT JOB! |
|
Work Location: Ermc
|
|
| Date: 10/6/20 |
| Employee: Michelle Roberts |
| Airport: Newark Liberty International Airport |
| Experience: Michelle Roberts is an ERMC Supervisor that works hard, is diligent, kind and always smiles. Michelle never
hesitates to help, advise and assist a passenger or colleague in need. She is always pleasant and goes above and
beyond in any situation handed to her. Her personality is a great asset as well as her professionalism! Its
always a pleasure to have her on our team!! |
|
Work Location: ERMC
|
|
| Date: 10/5/20 |
| Employee: Janet Martinez |
| Airport: Newark Liberty International Airport |
| Experience: During air train reduction I observed Janet utilizing the PA system to advise passengers of the stops the air
train will be making. She was polite and spoke in a professional manner. |
|
Work Location: ERMC
|
|
| Date: 10/5/20 |
| Employee: Ridline Jean-Phillips |
| Airport: Newark Liberty International Airport |
| Experience: Ridline reported for work as the relief on her way to terminal B level 2 door 9 she noticed an unattended bag
small carry on bag she immediately contacted AOC and me the E2 to advise us of the unattended bag. She
stood by until the bag was retrieved by PAPD. Great job |
|
Work Location: Ermc
|
|
| Date: 10/5/20 |
| Employee: Shatoya Shelder |
| Airport: Newark Liberty International Airport |
| Experience: Shatoya has always gone above and beyond, she is extremely knowledgeable with information she gives to
passengers on the other end of the phone and even to anyone in Control Desk that ask for help.
In my opinion she executes with excellence all of the we soar definitions. Thank you Shatoya for your
unselfish input at AOC. |
|
Work Location: ERMC
|
|
| Date: 10/5/20 |
| Employee: Efrain Carrero |
| Airport: LaGuardia Airport |
| Experience: Efrain Carrero was alert and aware of his passengers frustration as they tried to figure out the MTA MetroCard
system. The passengers were visiting New York for the first time and decided to use public transit. Efrain
showed the passengers how to purchase a MetroCard and then explained the connections to the SBS 70. Efrain
then walked them over to the bus stop , got the SBS receipt for the (4) members of the family. The passengers
were very thankful and more so surprised. They did not except this type of courtesy / assistance in NEW
YORK!
Efrain was welcoming and wished the passengers a pleasant stay in NYC, the passengers were very delighted
with Efrain and thanked him. |
|
Work Location: ERMC AVIATION
|
|
| Date: 10/5/20 |
| Employee: Astaija Johnson |
| Airport: Newark Liberty International Airport |
| Experience: I saw her being very courteous to the passengers as they were on the platform going to their destination. |
|
Work Location: ERMC
|
|
| Date: 10/5/20 |
| Employee: Larry Moore |
| Airport: Newark Liberty International Airport |
| Experience: I observed him greeting all passengers as they arrived on the platform and giving them direction to there
destination |
|
Work Location: ERMC
|
|
| Date: 10/5/20 |
| Employee: Margie Floyd |
| Airport: Newark Liberty International Airport |
| Experience: Hard Worker! Good Energy! Very Welcoming! |
|
Work Location: ERMC
|
|
| Date: 10/5/2020 |
| Employee: Iesha Walker |
| Airport: Newark Liberty International Airport |
| Experience: I observed Iesha Walker displaying true spirit of the Wesoar. Iesha is always welcoming . She has this
disposition to always do her best by going above and beyond to own any challenges she comes come across
in assisting passenger on the platforms. At many occasions I witnessed Iesha in challenging situation either
on the platform or during the Airtrain outrage assisting while remaining well composed, professional and
welcoming. Those rare attributes of Iesha make her one of the best of our staff . |
|
Work Location: ERMC aviation
|
|
| Date: 10/2/20 |
| Employee: Carmen Yela |
| Airport: Newark Liberty International Airport |
| Experience: Carmen has shown above and beyond knowledge of the position she holds. She is respectful, kind, helpful and
as a supervisor holds a disposition of authority that is admirable.
I have seen Carmen work with Aces and Supervisors at Control Desk and I believe one day I would be able to
demonstrate such clean and clear advanced excellence.
Go Carmen You Soar |
|
Work Location: ERMC
|
|
| Date: 10/2/20 |
| Employee: Maxine Reynolds |
| Airport: Newark Liberty International Airport |
| Experience: Ms. Maxine Reynolds displays not only kindness but a willingness to help when dealing with difficult
passengers. |
|
Work Location: ERMC
|
|
| Date: 10/2/20 |
| Employee: Michelle Roberts |
| Airport: Newark Liberty International Airport |
| Experience: Michelle Roberts's ability to assist passengers in their time of need shows her kindness. She's able to put herself
in the passenger's shoes and goes above and beyond. |
|
Work Location: ERMC
|
|
| Date: 10/1/20 |
| Employee: Shatoya Felder |
| Airport: Newark Liberty International Airport |
| Experience: ACE Shatoya Felder exemplifies the meaning of efficiency and courtesy when answering the Airport
Information line decimating information to inquiries regarding flight information, COVID, airport and airline
requirements. Always giving all the details and more that the customer may need. |
|
Work Location: ERMC
|
|
| Date: 10/1/20 |
| Employee: Jordan Mounds |
| Airport: Newark Liberty International Airport |
| Experience: ACE Jordan Mounds is one of the most dedicated to good customer service, employee's I have had the
pleasure to work with. Always going above and beyond in assisting airport customers in any way he can with a
warm, polite and professional demeanor. He makes them feel not only welcome when traveling through our
airport, but cared for as well. He greets them with a warm smile, and invites them to tell him how he may
assist them in a way that makes them feel he genuinely cares. Then proceeds to give them assistance in a way
that any directions or information needed is perfectly clear, leaving the passenger satisfied and confident as
they continue on their way. |
|
Work Location: ERMC
|
|
| Date: 10/1/20 |
| Employee: Chris Sanchez |
| Airport: Newark Liberty International Airport |
| Experience: Chris takes responsibilities and own it. He doesn't make excuses he just does what's right to make his customers
happy. He has been here throughout the entire pandemic, never complaining. |
|
Work Location: Green Beans Coffee
|
|
| Date: 10/1/20 |
| Employee: Anthhony Okonmah |
| Airport: Newark Liberty International Airport |
| Experience: Anthony has been here through out the entire pandemic, smiling, helping customers while being respectful and
safe. Never complaining and always willing to help! |
|
Work Location: All You Need
|
|
| Date: 10/1/20 |
| Employee: Bowen Kyles |
| Airport: Newark Liberty International Airport |
| Experience: Bowen is always approachable with a big smile and friendly words. He will brighten your day by just having a
conversation. He has been here through out the entire pandemic, never complaining, always ready to help! |
|
Work Location: Green Beans Coffee
|
|
| Date: 10/1/20 |
| Employee: Alfred Simmons |
| Airport: Newark Liberty International Airport |
| Experience: Employee was attending to a passenger that was looking for JetBlue airline, employee own the problem and
escorted passenger to JetBlue counter. Alfred is always approachable and ready to help passengers. |
|
Work Location: Ermc
|
|
| Date: 10/1/20 |
| Employee: Stephanie Rodrigues |
| Airport: Newark Liberty International Airport |
| Experience: Stephanie does a wonderful job on Bravo platform she makes it her duty to say hello to every passenger with
a welcome, and is always ready to provide information to the passengers. She is very visible on the platform
and shows good crowd control techniques. |
|
Work Location: Ermc
|
|
| Date: 10/1/20 |
| Employee: Shatoya Felder |
| Airport: Newark Liberty International Airport |
| Experience: Shatoya has always gone above and beyond by ensuring the passengers are informed and gives various
options for them to choose from. She’s compassionate and friendly. |
|
Work Location: ERMC
|
|
| Date: 10/1/20 |
| Employee: Kayla Reed |
| Airport: Newark Liberty International Airport |
| Experience: At the Rail Link Station I witness Aces assist two passenger who had missed there train to Washington by
using the Kiosk and obtain there tickets to board the last train. |
|
Work Location: ERMC
|
|
| Date: 10/1/20 |
| Employee: Shatoya Felder |
| Airport: Newark Liberty International Airport |
| Experience: I’d like to nominate one of the ACES from the Landside Control Center for Seeks to Connect; Shatoya
Felder has been amazing answering all the calls in the midst of the pandemic when many passengers are
confused or overwhelmed with the deluge of regulations, protocols, and new procedures impacting travel.
She had a passenger on speaker phone, and one said, “If this is recorded, I hope your colleagues hear this,
because you’ve been a HUGE HUGE help to me.”
She’s been very diligent with attempting to interpret the travel restrictions and explain the best resources for
passengers to use (as opposed to just transferring callers to CBP or their air carrier) and also really knows
her stuff, she is kind, maintains her composure, and is always a pleasure to work alongside. She is an
ACES Supervisor also (sometimes she wears blue, sometimes she wears red) and I've seen her do a
wonderful job to make sure her colleagues are on the right track as well. I really hope Shatoy |
|
Work Location: ERMC
|
|
| Date: 10/1/20 |
| Employee: Adam Matrigali |
| Airport: Newark Liberty International Airport |
| Experience: Greet every passenger on platform and provide them with information to where they want to go |
|
Work Location: Ermc
|
|
| Date: 10/1/20 |
| Employee: Diana Galvis |
| Airport: Newark Liberty International Airport |
| Experience: Diana was on break but took time to help several passenger with information where they want to go |
|
Work Location: Ermc
|
|
| Date: 10/1/20 |
| Employee: Wilene Phillips |
| Airport: Newark Liberty International Airport |
| Experience: Ms Phillips is always approachable, professional and knowledgable. She always welcomes you with a smile
and WELCOME TO NEWARK AIRPORT! she is a pleasure to work with and is both considerate and caring
she is a great addition to Newark! |
|
Work Location: ERMC
|
|
| Date: 10/1/20 |
| Employee: Corey Price |
| Airport: Newark Liberty International Airport |
| Experience: During Covid19 and working in Terminal B INS I observed and worked with Corey Price. He is an
outstanding team player, is always available and ready to help out an give a helping hand with overflow and
passenger service. He is a hard worker and very dedicated to giving customer care and helping his fellow co-
workers, he is truly an asset!! |
|
Work Location: ERMC
|
|
| Date: 9/30/20 |
| Employee: Nashay Howard |
| Airport: Newark Liberty International Airport |
| Experience: Nashay does an amazing job making sure the ACES are in full uniform. Always
sending the team out to the field with a positive energy. Always making sure the team
on point. And that they have the knowledge they need to complete their day. Please
continue to do a great job |
|
Work Location: Ermc
|
|
| Date: 9/30/20 |
| Employee: Stafford Woods |
| Airport: Newark Liberty International Airport |
| Experience: Staffod assisted a lady traveling with her two children. She had lots of bags and a
stroller. Stafford help the lady to the United check in counter. Stafford made sure the
lady and her kids was in good hands. Great job! |
|
Work Location: Ermc
|
|
| Date: 9/30/20 |
| Employee: Nashay Howard |
| Airport: Newark Liberty International Airport |
| Experience: I want to give Thanks to Nashay who helped me assist a passenger in need of help. I was in Terminal B with a
passenger who was very upset and I was all out of information. Nashay seen I needed some help and step in
to assist. She was so kind and well inform of the airport. I thanked her over and over again for helping both of
us. She replied I’m just doing my job with a smile. Well it’s a job well job Nashay |
|
Work Location: ERMC
|
|
| Date: 9/30/20 |
| Employee: Dionne Anderson |
| Airport: Newark Liberty International Airport |
| Experience: Dionne takes time in her day to connect with Each and every customer. This is her way of understanding how
to better serve the person she is interacting with. She also uses this time to encourage the customer of why it’s
okay to shop in the airport stores and get the best value. I have seen her interact with a customer who had JP
plan to buy more than one item and after speaking with Dionne and her being able to form that bond she got
him to buy a lot more. She connects to customers on a very personal level but it’s the kind of interaction that
makes the customers feel they are speaking to a friend. She is a valued employee and we are extremely
grateful to have her apart of our team. |
|
Work Location: Marshall Retail Group
|
|
| Date: 9/30/20 |
| Employee: Marwa Ahmed |
| Airport: Newark Liberty International Airport |
| Experience: Marwa provided customer feedback to the Port Authority regarding the boarding process and the use of the
biometric machines. In addition, she provided a plan of action with improvements that could be made to create
a safe and welcoming boarding process in these current stressful time for the passengers and staff. She
sacrificed her time to meet with Terminal B Operations Staff and develop a plan, mock up and test on gate
area, Marwa owned the process and provided excellent ideas while collaborating with the Port Authority to
make the project come to completion. We thank Marwa for her continued service, collaboration, and work to
make EWR a better place for the employees and passengers. |
|
Work Location: Worldwide Flight Services
|
|
| Date: 9/30/20 |
| Employee: Alessandra DeStasio |
| Airport: Newark Liberty International Airport |
| Experience: Officer Alessandra DeStasio showed a great level of professionalism and zeal when explaining the process and
impact of Simplified Arrival. The Terminal B Operations Team visited the Customs Hall to learn the frontline
experience of Simplified Arrival and the process our international passengers go through when arriving at
Terminal B. Officer DeStasio went above and beyond in showing how procedural changes benefit Customs and
Border Protection agents and the passenger experience in ensuring a speedy and safer arrival experience. Her
enthusiasm also assured the team that passengers are being greeted a warm welcome from our fellow Customs
and Border Protection agents. |
|
Work Location: Customs & Border Protection
|
|
| Date: 9/30/20 |
| Employee: Omoye Ejallnse |
| Airport: Newark Liberty International Airport |
| Experience: Omoye has been here the entire time, never complaining always ready to help. Very respectful and helpful. |
|
Work Location: All You Need
|
|
| Date: 9/30/20 |
| Employee: Americo Preire |
| Airport: Newark Liberty International Airport |
| Experience: Always respectful, always approachable, always helpful and never complains. She has been here throughout the
entire pandemic and has be wonderful. |
|
Work Location: Voyage
|
|
| Date: 9/30/20 |
| Employee: Sonal Patel |
| Airport: Newark Liberty International Airport |
| Experience: Such a sweet, kind approachable person. Her smile and spirt will bright up a room. She has been here the entire
time serving out customers with grace and a smile throughout the entire pandemic! |
|
Work Location: Dunkin Donuts
|
|
| Date: 9/30/20 |
| Employee: Candido Cepeda |
| Airport: Newark Liberty International Airport |
| Experience: Candido is always professional, approachable and works very hard at being a wonderful example of what
customer service exemplifies. He is an asset to Newark Airport as well as ERMC!! He is a constant fixture at
Newark Airport and has a wealth of information and is always pleasant to be around, keep up the good work! |
|
Work Location: ERMC
|
|
| Date: 9/29/20 |
| Employee: Nashay Howard |
| Airport: Newark Liberty International Airport |
| Experience: Nashay has made coming to work a breathe of fresh
air. She has helped me understand my position and
duty as an ACES better and she is truly amazing as a
person |
|
Work Location: ERMC
|
|
| Date: 9/29/20 |
| Employee: Angela Nerbel |
| Airport: LaGuardia Airport |
| Experience: Angela had just finished greeting a flight at Terminal C when encountered an elderly female passenger sitting
in a wheelchair . She enquired on the passenger's well being and found out that the passenger was waiting for
her son to pick her up in about 7 hrs and that the passenger also spoke only Spanish. The passenger was offered
a snack and beverage to have while she waited. Angela checked in regularly with the passenger until it was
time for Angela to leave for the day. Angela informed her supervisor who followed through and completed the
assist. Angela showed empathy and her kindness reassured the passenger that she was in good hands making
her wait much more comfortable.
Angela went above and beyond and made her passenger feel welcomed. |
|
Work Location: ERMC AVIATION
|
|
| Date: 9/29/20 |
| Employee: Anne Lauriston |
| Airport: LaGuardia Airport |
| Experience: Anne Lauriston was welcoming passengers at LGA TBHH Welcome Center when she approached a
passenger who appeared to have a question. Anne greeted the passenger and asked if she could be of any
assistance. The passenger initially declined the assist but then accepted. The passenger was earlier told by an
airport employee that UBER was the best option to get to Long Island. Anne who has over 20years Customer
Experience as Airport Customer Experience Specialist knew that there were more option. Anne gave the
passenger a few options from the Welcome Center's Ground Transportation Information System and found a
much more affordable service with Carmel car service, a Port Authority authorized transportation provider.
Anne Lauriston friendly appearance , welcoming posture and vast knowledge of Port Authority's Ground
Transportation System exceeded expectations with this passenger and helped her to connect while saving
$70.00 . |
|
Work Location: ERMC AVIATION
|
|
| Date: 9/29/20 |
| Employee: Bowen Kyles |
| Airport: Newark Liberty International Airport |
| Experience: This employee has exceeded expectations throughout the entire covid-19 pandemic. He would always take
those late flights and re-open the store even after an early operations just to accommodate the passenger's
needs. He would go home after the morning operations and come back to work again during challenging
periods. I appreciate his hard work and dedication of taking care of our passengers in the B3 satellite area. |
|
Work Location: Green Beans Coffee
|
|
| Date: 9/29/20 |
| Employee: Slavsky Pierre |
| Airport: Newark Liberty International Airport |
| Experience: I Observe Mr Pierre when he is out in the field and he is the true definition of WE SOAR ,his interaction with
passgengers and fellow employees is exceptional . He always have a welcoming smile on his face and whenever
he is walking he greets everyone . He goes above and beyond. |
|
Work Location: ERMC
|
|
| Date: 9/29/20 |
| Employee: Michael McGlyn |
| Airport: JFK International Airport |
| Experience: Dispatcher Michael McGlyn is an asset to our team. During my field observations, I observed him while he
assisted passengers. Mr. McGlyn provided a warm welcome and closing remark. He also opened the taxi door
for the customers as courtesy, which is simple action, but it adds to a pleasant experience. He is also very
knowledgeable and can answer just about any question asked about the airport. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 9/29/20 |
| Employee: Kavita Chugani |
| Airport: LaGuardia Airport |
| Experience: ACES Chugani displayed supreme awareness, empathy and the ability to own a situation when, while on her
tour, Kavita Chugani observed a tablet, a folder and a clipboard left unattended at the ATM machine across
from the Welcome Center at Terminal D. Following proper procedure, ACES Chugani notified her Supervisor
who in turn contacted PAPD. PAPD Officer Silardi (badge 1247) responded and ACES Chugani located the
missing item, identified that the item belonged to a Delta passenger, contacted the baggage claim office and
was able to find the passenger who left the items behind. The passenger explained that many important
documents were inside of the folder and that the tablet contained sensitive personal information as well. The
passenger thanked both Kavita Chugani and Officer Silardi for their above and beyond efforts in retrieving the
lost belongings. |
|
Work Location: ERMC
|
|
| Date: 9/29/20 |
| Employee: Angela Nerbel |
| Airport: LaGuardia Airport |
| Experience: Angela Nerbel engaged a female passenger with a 13 month old baby at the Terminal D Welcome Center while
the father took the All Airlines Terminal Bus to get his rental car from Terminal A. The process lasted for an
hour and Angela Nerbel continuously followed up with the passenger, asking the passenger if she would like a
seat, constantly giving the passenger updates and keeping the passenger's spirits up during the time that the
passenger waited. When the father returned with the vehicle, Angela Nerbel escorted the female passenger and
the baby out to the car to ensure their safety. The passenger gave Angela Nerbel nothing but praise for the time
and patience that she displayed. |
|
Work Location: ERMC
|
|
| Date: 9/29/20 |
| Employee: Rosita Nillaga |
| Airport: LaGuardia Airport |
| Experience: Rosita Nillaga engaged a female passenger with a 13 month old baby at the Terminal D Welcome Center while
the father took the All Airlines Terminal Bus to get his rental car from Terminal A. The process lasted for an
hour and Rosita Nillaga, while she was on her break, followed up with the passenger by constantly interacting
with the passenger to make her feel at home and comfortable during her stay. When the father returned with the
vehicle, Rosita Nillaga escorted the female passenger and the baby out to the car to ensure their safety. The
passenger gave Rosita Nillaga nothing but praise for the time and patience that she displayed. |
|
Work Location: ERMC
|
|
| Date: 9/29/20 |
| Employee: Sophia Siddiqui |
| Airport: LaGuardia Airport |
| Experience: Sophia Siddiqui engaged a female passenger with a 13 month old baby at the Terminal D Welcome Center
while the father took the All Airlines Terminal Bus to get his rental car from Terminal A. The process lasted for
an hour and Sophia Siddiqui welcomed the entire family, directed the father on where to get the bus to reach his
destination, additional directions on how to return to Terminal D and retrieved a chair for the female passenger
to sit in while she waited. When the father returned with the vehicle, Sophia Siddiqui escorted the female
passenger and the baby out to the car to ensure their safety. The passenger gave Sophia Siddiqui nothing but
praise for the time and patience that she displayed. |
|
Work Location: ERMC
|
|
| Date: 9/29/20 |
| Employee: Filemon Domingo |
| Airport: LaGuardia Airport |
| Experience: Filemon Domingo was at the Terminal B Head House HOV level assisting passengers by giving them
directions to the elevators for passengers with heavier bags and to the escalators for passengers with lighter
bags to the departure level. One passenger in particular needed Domingo's assisting in the best directions on
how to get around the city. Filemon Domingo sprang to action and directed the passenger to the Welcome
Center tablet kiosk where he and the passenger examined the best possible access points to the MTA and LIRR.
The passenger thanked Domingo for his attention to detail and his overall patience to describe all available
options. |
|
Work Location: ERMC
|
|
| Date: 9/29/20 |
| Employee: Carol Downing |
| Airport: LaGuardia Airport |
| Experience: Carol Downing keeps our passengers connected and well informed on a daily basis. She is responsible for
answering the Port Authority's LGA public phone line and also is our Virtual ACES. Carol is an amazing ACES
with 20 years of service excellence . We are truly proud to have on board our team ,ERMC LGA1!
Keep up the great work you do Carol. |
|
Work Location: ERMC AVIATION
|
|
| Date: 9/29/20 |
| Employee: Kelvin Rolling |
| Airport: JFK International Airport |
| Experience: As I was doing field observations on September 15th, I observed taxi dispatcher Kelvin Rolling outside
Terminal 1 proactively coning off the taxi area allowing for cabs to park because of construction work at the
terminal frontage. Mr. Rolling did a great job communicating to the drivers what he was doing and providing
information pertaining to the taxi operation. Mr. Rolling is a dedicated employee that takes care of his area/
post while on duty. Mr. Rolling is a cheerful and positive employee that communicates well with passengers,
airport employees and taxi drivers. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 9/29/20 |
| Employee: Tagwantie Rivera |
| Airport: JFK International Airport |
| Experience: She is a very responsible employee that I have experienced in my life. She knows what she’s doing and she
gets her job done very well. Very friendly and professional as well. It was really nice working with her. |
|
Work Location: Gateway
|
|
| Date: 9/29/20 |
| Employee: Marisol Velez |
| Airport: Newark Liberty International Airport |
| Experience: Marisol is an exceptional employee. She goes above and beyond to help customers and employees. Today she
helped a patron with finding his vehicle in P6. After the vehicle was found the patron realized he left his phone
on the P6 shuttle Bus. Marisol notified the office to contact the bus. The patron was reunited with his phone. |
|
Work Location: ABM PARKING DIVISION
|
|
| Date: 9/28/20 |
| Employee: Omoye Ejalense |
| Airport: Newark Liberty International Airport |
| Experience: Omoye is a hardworking individual. She always make it a point to present herself well even in a very tough and
challenging environment and always keeps a positive attitude with customers that enters her store. Very
respectful to people and exhibits assets of great customer service skills. Thank you. |
|
Work Location: All You Need
|
|
| Date: 9/28/20 |
| Employee: Shatoya Felder |
| Airport: Newark Liberty International Airport |
| Experience: Shatoya Felder is a exceptional worker. Knowledgeable in all areas of the Airport. She shows her kindness,
an willingness to help passengers out with their inquiries. She is always prompt and efficient. Always helps
her fellow co-workers. Goes above and beyond. |
|
Work Location: ERMC
|
|
| Date: 9/28/20 |
| Employee: Deris Perez |
| Airport: Newark Liberty International Airport |
| Experience: Deris was assisting a whole family who just arrived from a flight and she acted very professionally and assisted
them all throughout which in turn made the customer purchase more items. She worked like she owns the
business and the family was very appreciative of how their transaction and presence in the store was handled. |
|
Work Location: EJE Retail
|
|
| Date: 9/28/20 |
| Employee: Ngozi Okonmah |
| Airport: Newark Liberty International Airport |
| Experience: Even with a mask, you will notice that Ngozi was smiling and ready to serve. As she was stocking products, she
would still acknowledge customer and ask what they are looking for. She would say high to every customer that
came in to the store and provide asssitance. |
|
Work Location: All You Need
|
|
| Date: 9/27/20 |
| Employee: Stafford Woods |
| Airport: Newark Liberty International Airport |
| Experience: I would like to commend Stafford on his enthusiasm when interacting with passengers. He treats each
interaction with the same dedication and willingness to exceed expectations. |
|
Work Location: ERMC
|
|
| Date: 9/26/20 |
| Employee: Christopher Davila |
| Airport: Newark Liberty International Airport |
| Experience: I wanted to extend my thank you to this employees for a job well done! It is always a pleasure to work with
Mr. Christopher Davila. In every position I have observed him work, his communication and attitude are great.
He goes above and beyond to fulfill the job requirements and more. He joined us this morning for the new
04:00 Terminal B Baggage Recheck position and had all the scanning and computer equipment set up ready to
go before the operation even started. He walked us through the process and in his willingness to teach, he
proved to be an authority on the subject. I appreciate Mr. Davila’s commitment to his job day in and day out a
and look forward to working with him again. |
|
Work Location: Summit Security
|
|
| Date: 9/25/20 |
| Employee: Alise Charles |
| Airport: Newark Liberty International Airport |
| Experience: I watched this supervisor exceed expectations every single day! On this day I saw her use her WESOAR
tools provided to her and connect with a passenger who was in need of support! I am beyond proud to work
with this young lady. Good job, Alise! |
|
Work Location: ERMC
|
|
| Date: 9/25/20 |
| Employee: Sebongile Ziyambe |
| Airport: Newark Liberty International Airport |
| Experience: Always at B roamer helping the passengers going to the other terminal.
Always assisting when needed. |
|
Work Location: ERMC
|
|
| Date: 9/25/20 |
| Employee: Keith Morris |
| Airport: Newark Liberty International Airport |
| Experience: I watched him have most positive attitude, biggest smile and provided great customer service to each
passenger on his air train platform |
|
Work Location: ERMC
|
|
| Date: 9/25/20 |
| Employee: Mangnely Mena |
| Airport: Newark Liberty International Airport |
| Experience: Assisted a passenger with a smart cart down to the track. Passenger was waiting for
the Amtrak train. Mangnely waited with the passengers until the train came. Great
job! |
|
Work Location: ERMC
|
|
| Date: 9/25/20 |
| Employee: Jussine Woodward |
| Airport: Newark Liberty International Airport |
| Experience: Observed Jussine greeting each passenger with "Welcome to Newark Airport!" as they came on the air train
platform and after providing passengers with directions, she made small talk with individual passengers as they
waited for the train. |
|
Work Location: ERMC Aviation
|
|
| Date: 9/25/20 |
| Employee: Mangnely Mena |
| Airport: Newark Liberty International Airport |
| Experience: I would like to acknowledge Mangnely Mena for her services above and beyond the call of duty by assisting
passengers at the Raillink Station helping them to purchase tickets and get them on there train to Washington. |
|
Work Location: ERMC
|
|
| Date: 9/25/20 |
| Employee: Mare. H Desir |
| Airport: Newark Liberty International Airport |
| Experience: There is nothing better then a warm welcome follow my great cup of coffee, I've been coming here since the
store open in Terminal B, and have nothing but good things to say about Mare and the Starbucks Team. |
|
Work Location: Starbucks
|
|
| Date: 9/25/20 |
| Employee: Britney Jackson |
| Airport: Newark Liberty International Airport |
| Experience: The greatest achievement is to outperform yourself. I've seen Britney at her best! Not once, not twice, but everyday!!!!! |
|
Work Location: Starbucks
|
|
| Date: 9/25/20 |
| Employee: Lucidia Guillermo |
| Airport: Newark Liberty International Airport |
| Experience: Employee was on the Airtrain platform in Terminal A greeting all of her passengers with kind words and a
pleasant demeanor. She very patiently answered many questions and directed passengers to the proper train,
including the number of stops required to reach their destination. |
|
Work Location: ERMC
|
|
| Date: 9/25/20 |
| Employee: Breanna Cadle |
| Airport: Newark Liberty International Airport |
| Experience: Help passengers with a lot of luggage’s into elevator |
|
Work Location: ERMC
|
|
| Date: 9/24/20 |
| Employee: Eugeina Massenburg |
| Airport: Newark Liberty International Airport |
| Experience: Employee was seen being attentive and vigilant to all passengers on Bravo platform as passengers needed
direction to terminal c |
|
Work Location: ERMC
|
|
| Date: 9/24/20 |
| Employee: Brittany Jackson |
| Airport: Newark Liberty International Airport |
| Experience: Throughout the entire pandemic, Brittany has remain professional, dependable, nice, and respectful. She has been here the entire time, not complaining once but just providing great customer service to our passengers. I look forward to her beautiful smile has she assists the customers to make their little time they do have here
special! |
|
Work Location: HMS HOST (Starbucks)
|
|
| Date: 9/24/20 |
| Employee: Ivan Rodriguez |
| Airport: LaGuardia Airport |
| Experience: I went to renew my airport ID and was called to counter 1. Mr Rodriguez greeted me with a professional kind
hello as he asked for my paperwork and badge. During the process, he explained everything in detail and
patience while I had to verify my information. Then it was picture time. It caught me by surprise because I
thought I could use the same picture again. Mr. Rodriguez was so sweet about it when I felt I was not photo
ready. He made me laugh and then I smiled for the camera. The picture wasn’t that bad and he complimented
me. Overall, it was a great experience being taken care of by Mr. Rodriguez who demonstrated outstanding
customer service. |
|
Work Location: Allied Security
|
|
| Date: 9/23/20 |
| Employee: Alise Charles |
| Airport: Newark Liberty International Airport |
| Experience: On September 23,2020 I was walking though the terminal and see and Alise Charles went wait and beyond to
help a passenger in need. The passenger was lose in the airport could not fine his gate. Ms Charles greeted the
passenger with a smile and said good morning welcome to Newark airport my name is Alise how can I help
you today. The passenger told Ms Charles that they were running late for there flight. Ms Charles help the
passenger all the way though the passenger was very that Ms Charles help me the got to his flight and able to
broad the passenger couldn’t take Ms Charles enough. |
|
Work Location: Ermc
|
|
| Date: 9/23/20 |
| Employee: Tony Marques |
| Airport: Newark Liberty International Airport |
| Experience: Tony Marques has worked in EWR for over 23 years. I have worked with him for the past 6 and believe his
expertise and knowledge in the airport community is incredible and should be recognized. Day or night he is
always able and willing to assist with all types of service requests that may come in relating to janitorial needs.
emergency clean ups, escorting services & many other facility maintenance or general knowledge requests. His
dedication to ensuring that the job gets done (and done right) so that Guests and Passengers enjoy their airport
experience is remarkable. |
|
Work Location: Lisbon Cleaning Services
|
|
| Date: 9/23/20 |
| Employee: Diana Galvis |
| Airport: Newark Liberty International Airport |
| Experience: I observed at the welcome center in terminal A, the employee approached passengers with a smile
and greeted warmly the couple that needed help to New York Penn Station. The employee proposed
all the options then but we soon realized that the passengers were fearful because of an early
experience they had at their hotel. The employee assured the passengers that she will do all that is
necessary to assist them. She then asked for authorization and escorted the passengers to the
NEC STATION. Diana showed them the map, helped them with the TVM kiosk machine for the
tickets, and then waited until they boarded the train to New York. In the end, the passengers were smiling and relaxed. |
|
Work Location: ERMC
|
|
| Date: 9/22/20 |
| Employee: Tamara Henderson |
| Airport: Newark Liberty International Airport |
| Experience: Tamara Henderson works at EWR Building 1, answering the airport information lines. A fountain of
information, giving customers answers to their questions, directing them and referring them to the phone
numbers or online agencies they need. This is done in a warm, courteous and expeditious manner. You can
always depend on Ms Henderson to have the information you need. |
|
Work Location: ERMC
|
|
| Date: 9/22/20 |
| Employee: Sebongile Ziyame |
| Airport: Newark Liberty International Airport |
| Experience: Supervisor Ziyambe went above and beyond to make sure that an elderly passenger found her husband and the
airport. |
|
Work Location: ERMC
|
|
| Date: 9/22/20 |
| Employee: Keesha Park |
| Airport: Newark Liberty International Airport |
| Experience: Keesha is an outstanding team player! always available and always ready to give out a helping hand. |
|
Work Location: ERMC
|
|
| Date: 9/22/20 |
| Employee: Barlencia Falaise |
| Airport: Newark Liberty International Airport |
| Experience: ACES Barlencia was on top of her customer care game while a high volume of passenger needed information,
Berlencia not only show her customer care skills but was quick to act and make sure everyone had the
information that they needed to get to their final destination. |
|
Work Location: ERMC
|
|
| Date: 9/21/20 |
| Employee: Rita Margotta |
| Airport: Newark Liberty International Airport |
| Experience: As an airport concierge service the greeters are often challenged with demanding clients that often change their
schedules. On this particular day the client had already changed his travel plans 3 times (3 different
dates/times). Rita (greeter) cares for her elderly parents while juggling other work duties. She went above and
beyond not only to assist the clients but perform a flawless service. The client has requested if they could have
Rita as a greeter each and every time they travel. This not only was excellent customer service, however, Rita
improved the overall experience where the clients would like to return to EWR and continue to travel. |
|
Work Location: Global Airport Concierge
|
|
| Date: 9/20/20 |
| Employee: Tagwantie Rivera |
| Airport: JFK International Airport |
| Experience: Tagwantie warmly greets passengers and colleagues alike throughout her shift. She shares a smile that puts
everyone at ease. Thanks for making a positive impression and for creating a pleasing environment that we
can all work together in. |
|
Work Location: ERMC Aviation
|
|
| Date: 9/20/20 |
| Employee: Virginia Moreno |
| Airport: JFK International Airport |
| Experience: A single parent was struggling with a large cart of luggage, a stroller and 2 young children. Virginia
approached the passenger offering her support when it was clear that she could not manage everything on her
own. Virginia assisted with the stroller and made sure that the family connected with relatives waiting
outside. Thanks for making a difference in this family's arrival experience, Virginia. |
|
Work Location: ERMC Aviation
|
|
| Date: 9/18/20 |
| Employee: Ngozi Okonmah |
| Airport: Newark Liberty International Airport |
| Experience: This employee has exceeded expectations through out the entire covid-19 pandemic and I appreciate her hard
work and dedication to taking care of our passengers. |
|
Work Location: Canonica ( All you need)
|
|
| Date: 9/18/20 |
| Employee: Shivani Patel |
| Airport: Newark Liberty International Airport |
| Experience: This employee has exceeded expectations through out the entire covid-19 pandemic and I appreciate her hard
work and dedication to taking care of our passengers. |
|
Work Location: Voyage
|
|
| Date: 9/18/20 |
| Employee: Surekha Sham |
| Airport: Newark Liberty International Airport |
| Experience: This employee has exceeded expectations through out the entire covid-19 pandemic and I appreciate her hard
work and dedication to taking care of our passengers. |
|
Work Location: Dunkin Donuts
|
|
| Date: 9/18/20 |
| Employee: Luz Maldinro |
| Airport: Newark Liberty International Airport |
| Experience: This employee has exceeded expectations through out the entire covid-19 pandemic and I appreciate his hard
work and dedication to taking care of our passengers. |
|
Work Location: Tony & Benny's
|
|
| Date: 9/18/20 |
| Employee: Kitchen Lopez |
| Airport: Newark Liberty International Airport |
| Experience: This employee has exceeded expectations through out the entire covid-19 pandemic and I appreciate her hard
work and dedication to taking care of our passengers. |
|
Work Location: Tony & Benny's
|
|
| Date: 9/18/20 |
| Employee: Pablo Yanez |
| Airport: Newark Liberty International Airport |
| Experience: This employee has exceeded expectations through out the entire covid-19 pandemic and I appreciate her hard
work and dedication to taking care of our passengers. |
|
Work Location: Tony & Benny's
|
|
| Date: 9/18/20 |
| Employee: Rhonda Emilien |
| Airport: Newark Liberty International Airport |
| Experience: This employee has exceeded expectations through out the entire covid-19 pandemic and I appreciate her hard
work and dedication to taking care of our passengers. She had to take on many roles and did them all with grace
and no complaints. |
|
Work Location: Steller Partners ( The New Stand)
|
|
| Date: 9/17/20 |
| Employee: Checco Unknown |
| Airport: Newark Liberty International Airport |
| Experience: Checco, from Oxford, is responsible for ensuring the bag belt on OB2 runs properly during check-in. On
numerous occasions, Checco takes ownership of faults with the system. When I see he is working, I already
know that we will be well taken care of when it comes to the baggage handling system. Checco willingly, and
proactively, supports passengers by answering their questions. His incredible positive attitude and nonstop
smile is incredibly motivating to the team. He is a stellar team member, and although he does not work for us,
we consider him a vital part of our team in the daily operation!!! |
|
Work Location: Oxford
|
|
| Date: 9/17/20 |
| Employee: Beatriz Fillippelli |
| Airport: Newark Liberty International Airport |
| Experience: While conducting my rounds in Terminal C, I approached the Airtrain entrance of Terminal C and found ACES, Beatriz Fillippelli, assisting a very large group of Spanish speaking passengers trying to obtain tickets into New York City. Beatriz took control of this large group by explaining the process of purchasing the tickets to the passengers in Spanish. Asked the group to please move away from the elevator and escalator so the pedestrian traffic would not be blocked. Beatriz assisted the passengers one by one and at the end explained how to get to the NEC Station via Airtrain, how many stops between Terminal C and the NEC Station, and along the way if they required further assistance Beatriz informed them her fellow co-workers in red would be there to assist them. Beatriz wished them a great trip and thanked them for using Newark Airport. |
|
Work Location: ERMC Aviation
|
|
| Date: 9/17/20 |
| Employee: Brandon Teixeira |
| Airport: Newark Liberty International Airport |
| Experience: While conducting rounds in Terminal A, I approached the Welcome Center and observed ACES, Brandon Teixeira, assisting a passenger. As I got closer I found both parties were signing to each other. The passenger, who was deaf, was inquiring some airport information and Brandon Teixeira was assisting the passenger with American Sign Language, ASL. As I was watching this interaction, you could tell the relief from this passenger that someone who able to assist him. At the end the passenger smiled and waved good-bye. |
|
Work Location: ERMC Aviation
|
|
| Date: 9/17/20 |
| Employee: Willene Philips |
| Airport: Newark Liberty International Airport |
| Experience: While conducting rounds on the Airtrain platform, I observed, ACES, Willene Phillips talking to a passenger for some time explaining how many stops to the NEC station. The passenger seemed to be nervous on how to get to the NEC Station and then to New York City. Willene continuously reassured him he would be fine. Willene repeated to the passenger the NEC Station would be his last stop and not to exit the Airtrain until that time, which would be his 4th stop. She informed him that when he reached the 4th stop her fellow co-worker would be waiting for him to assist him on his journey to catch the train to New York. As the Airtrain approached, Willene escorted the passenger to the Airtrain, informed the passenger again to remain on the Airtrain until the 4th stop. As the Airtrain pulled away Willene radioed the ACES at the NEC Station with the car number the passenger was in and they would need assistance once they arrived. Willene's kindness during this interaction made the passe |
|
Work Location: ERMC Aviation
|
|
| Date: 9/16/20 |
| Employee: Cynthia Lopez |
| Airport: Newark Liberty International Airport |
| Experience: I noticed Cynthia was cleaning the high-touch surfaces near the elevator bank when she was interrupted by a
lost passenger. She stopped what she was doing and took time to help guide the passenger to where it was they
were heading. |
|
Work Location: JCM
|
|
| Date: 9/16/20 |
| Employee: Randall Vargas Mendoza |
| Airport: New York Stewart International Airport |
| Experience: New York Stewart Airport is deeply affected by the pandemic, but we have stayed open through now, even
when we had very few passengers. The GM of the HG store, Randall Vargas on his side has kept the post-
security store open. Most of the time, he has been alone in charge of everything, because of the staff furlough.
He has served our customers with the same involvement and commitment as always, while maintaining his
store in an irreproachable state - including in terms of COVID19 compliance.
Today, I was the customer, purchasing a sandwich for lunch. He suggested to heat it first and then served me.
I think he contributes to make difference in our airport, during those difficult times, keeping his positive,
welcoming and energetic attitude with everyone. This is why I'd like to nominate him. |
|
Work Location: Hudson Group
|
|
| Date: 9/11/20 |
| Employee: Robin Paul |
| Airport: JFK International Airport |
| Experience: While doing my rounds in the terminals on different occasions I have noticed Dispatcher Robin Paul delivering
exceptional customer service assisting passengers to their taxi and making small talk with passengers waiting
in the terminal. His upbeat personality is especially needed during these times to help put patrons at ease and
have a pleasant experience. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 8/30/20 |
| Employee: Jainarine Itwaru |
| Airport: JFK International Airport |
| Experience: Mr. Itawaru is a supervisor for Summit Security and his colleague presented a wallet that had been dropped
outside by the smoking area of Terminal 4. Mr. Itawaru and his colleague wished to make sure the wallet was
reunited with the owner, especially as it contained foreign money, U.S. money and important identification.
The honesty demonstrated and desire to make sure the wallet fell into the proper hands is to be commended. |
|
Work Location: Summit Security
|
|
| Date: 8/30/20 |
| Employee: Abdul Malek |
| Airport: JFK International Airport |
| Experience: Mr. Malek had finished his shift with Summit Security in Terminal 4 and was headed home for the day. As he
walked past the smoking area outside of Terminal 4, he spotted a wallet on the ground. He retrieved the
wallet, asked if it belonged to anyone, and then contacted his supervisor. The wallet contained foreign money,
U.S. money and important identification. Mr. Malek was concerned that the wallet be reunited with the owner
and with its original contents. Mr. Malek's care and desire to follow the proper steps with lost property was
outstanding and as a result, the wallet was reunited with a very grateful owner. |
|
Work Location: Summit Security
|
|
| Date: 8/29/20 |
| Employee: Faizan Khan |
| Airport: LaGuardia Airport |
| Experience: As an employee at LGA I always find that passengers are in constant need for directions. Unfortunately I
don’t always have the answer but Mr. Khan is always the first to assist when he sees that I may not know the
right direction. I’m grateful to have someone who works so diligently and takes the initiative when it comes
to customer service. Thank you for everything you do at the airport. |
|
Work Location: ERMC
|
|
| Date: 8/28/20 |
| Employee: Edwin Garcia |
| Airport: Newark Liberty International Airport |
| Experience: Edwin Garcia went above and behind in cleaning a spill at the triturator located at Terminal B (a spill that wasn't even caused by him.) He took care to be neat and thoughtful for the next person who needed to use the
space. |
|
Work Location: JetBlue
|
|
| Date: 8/25/20 |
| Employee: Tyrone Laval |
| Airport: Newark Liberty International Airport |
| Experience: After assisting passengers to their car pick-up area, Volunteer Tyrone L., was returning to his post in Terminal A
when he saw a woman fall on the escalator. Her husband and son frantically tried to help lift her and Tyrone
reacted quickly by pressing the emergency stop button. He remained with the family until he was certain she
was okay and guided them to the Jet Blue counter to check in for their flight. Way to Go! |
|
Work Location: Travelers Aid
|
|
| Date: 8/24/20 |
| Employee: Betzaida Arrastia |
| Airport: Newark Liberty International Airport |
| Experience: Allied Universal guard Betzaida Arrastia went above and beyong on a busy day in
EWR Terminal B and I wanted to commend her vigilance and passenger assistance.
First, an airline had a network outage delaying the departure of two flights. Betzaida
was quick to notify the Port Authority so we could make accommodations. She also
referred many irate passengers to the representatives who could assist. While her
duties do not usually involve passenger control, I believe her quick action and
presence alone helped the situation from escalating.
Around the same time this morning, Ms. Arrastia called me regarding a pre-cleared
international arrival. An airline representative asked for control of the door and she
had the forethought to question the representative on how she would meet the flight
to open the aircraft door and watch the satellite door at the same time. Her report
lead to a safer airport for the traveling public. |
|
Work Location: Allied Universal
|
|
| Date: 8/21/20 |
| Employee: Ingrid Sinclair |
| Airport: LaGuardia Airport |
| Experience: Ingrid Sinclair is a dedicated employee. she goes above and beyond to help especially customers. she is very
polite and respectful to everyone she comes in contact with. Ingrid always weathers the storm, always present
and willing to work. |
|
Work Location: ABM Parking
|
|
| Date: 8/18/20 |
| Employee: Maria Loaiza Labradon |
| Airport: LaGuardia Airport |
| Experience: Maria is a ticket verifier at Terminal B TSA checkpoint. I was at Maria's location on August 13, 2020 and
noticed what wonderful customer service Maria was providing to passengers. She was asking for boarding
passes to make sure they were directed to the correct line. Also, Maria was reminding them to have their ID's
ready and to wear their mask properly covering their nose and mouth. The engaged Maria made with the
passenger demonstrated how she seek to connect to make sure passenger felt at ease and safe. Maria's pleasant
behavior which came with a big smile, showed the importance of Customer Experience when I saw how happy
the passenger were having her there for guidance. |
|
Work Location: ABM Ethos Farm
|
|
| Date: 8/17/20 |
| Employee: Monica Puniwani |
| Airport: LaGuardia Airport |
| Experience: On August 13, 2020 I was at Terminal B TSA Checkpoint distributing mask to passengers and employees.
While handling the distribution, Monica was in the same area assisting passengers with their boarding passes.
She was there to make sure the passenger was in the right location and ready to enter into the correct line. As
she approached the passengers, Monica held a smile, seek to connect and made sure to voice to have their ID's
ready plus masks put on correctly. Monica was also very helpful in guiding the passengers towards my
direction to get complimentary masks. It's my pleasure to nominate Monica for the great customer service she
provided at Terminal B TSA Checkpoint where the customer experience is needed to show our passengers the
airport employees are their to make the customer journey as smooth as possible. |
|
Work Location: ABM Ethos Farm
|
|
| Date: 8/17/20 |
| Employee: Ianaki Inkiow |
| Airport: Newark Liberty International Airport |
| Experience: TSA Officer Ianaki Inkiow kindly assisted a passenger who was seeking options to reach JFK Airport to
connect to an evening flight. Mr. Inkiow was able to understand the non-English speaker and guided him to the
Welcome Center, to our Travelers Aid volunteer who adeptly provided the limited options for reaching JFK,
including schedules, prices and pick-up locations. Mr. Inkiow was able to translate for the passenger who then
was able to make an informed decision.
Our Travelers Aid representative recognized the genuine care and patience demonstrated by Officer Inkiow,
ensuring that the passenger was successful in completing his journey. We are grateful to work collaboratively
with all airport teams. |
|
Work Location: TSA
|
|
| Date: 8/16/20 |
| Employee: Alexander Spurling |
| Airport: JFK International Airport |
| Experience: An older Ukrainian couple had arrived on a Delta flight in Terminal 4 and needed to make a connecting flight
in Terminal 7. The wife decided to explore the terminal and mistakenly took an elevator that lead her out of
the secure area. Unable to return to the gate area where she left her husband, she sought out help from
Travelers Aid in the domestic baggage claim area. The Travelers Aid representative called building security
and Alexander Spurling responded to the call by personally going out to the gate to look for the husband and
assist him to the baggage area. His quick response and caring approach supported the man, a stroke survivor,
who was a little unsteady and unable to carry the bags his wife had left in his care. Thanks, Alexander! |
|
Work Location: AUS/Aviation
|
|
| Date: 8/13/20 |
| Employee: Samina Salahuddine |
| Airport: LaGuardia Airport |
| Experience: I am nominating Miss Samina for her outstanding Customer Service and her dedication to the work. She always
go above and beyond to help others and submit her work on time. It's pleasure working with her. |
|
Work Location: Abm Parking Services
|
|
| Date: 8/13/20 |
| Employee: Antonia from housekeeping |
| Airport: Newark Liberty International Airport |
| Experience: Antonia is the housekeeper who cares for our offices in Building 70. Although we can not see her face because
of the mask, I am sure she is smiling. She is always quiet, as to not disturb us, and it is clear that she takes pride
in her work. Antonia further ensures that soap and hand towels are always available for hand hygiene. The little
things she does everyday get recognized by my staff. Thank you and strong work! |
|
Work Location: Cristi Cleaning
|
|
| Date: 8/12/20 |
| Employee: Naima Terki |
| Airport: LaGuardia Airport |
| Experience: Miss Terki is a very respectable lady.She is always very cooperative in helping other coworkers in professional manner. She always has a smile and a very pleasant personality. |
|
Work Location: ABM parking services
|
|
| Date: 8/12/20 |
| Employee: Mohammad Tufail |
| Airport: LaGuardia Airport |
| Experience: Mr. Tufail treats people with respect, polite and very helpful. He is an outstanding team leader and good addition to ABM's team. |
|
Work Location: Abm Parking Services
|
|
| Date: 8/6/20 |
| Employee: Jonathan Meissner |
| Airport: Newark Liberty International Airport |
| Experience: I had some complex issues to process my EWR Airport ID and the gentlemen working in the Terminal B ID
office took the time to evaluate what steps to take to resolve the problem(s). He investigate my work history
which dates back many years, involves working at LGA and now back to EWR. He kept me informed what he
was doing, the length of time it will take to resolve the issues. Just a professional representative of the Port
Authority, and in the end of our interaction, I left a happy EWR airport employee with a brand new badge!!
This rep must be recognized for his fine job !!! |
|
Work Location: Allied Universal
|
|
| Date: 8/5/20 |
| Employee: Rolando Revera |
| Airport: Newark Liberty International Airport |
| Experience: I was getting ready to leave terminal B and came across a passenger on level 2 who looked lost. I tried to help
but she only spoke Spanish. I looked around and saw Rolando from JCM and asked him if he could help
translate. He spoke with the passenger and was able to discern that she needed to connect to a JetBlue flight at
EWR terminal A. He stopped what he was doing and walked the passenger up to the air train platform and put
her on the right train so she could get on her JetBlue flight to her destination. Rolando went above and beyond
to help a passenger. When I thanked him for what he did, he said no need to thank him. He said he assisted
the passenger from his heart. |
|
Work Location: JCM
|
|
| Date: 8/4/20 |
| Employee: Yvette Malave |
| Airport: JFK International Airport |
| Experience: Yvette has displayed great professionalism when assisting passengers. With all the recent changes to the
operation, she's willing to step in wherever needed. Recently while working at Terminal 8 a flight arrived and
the taxi's that were waiting had already picked up passengers and were off to their destinations. As the
passengers approached, Yvette explained that taxis would be arriving momentarily and apologized for the
inconvenience. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 8/4/20 |
| Employee: Michael McGlyn |
| Airport: JFK International Airport |
| Experience: Michael has a personality that is infectious. Michael's ability to maintain a positive outlook on every situation
is not only showed through his interaction with customers, but his peers. Although it has been slow activity at
the terminals because of COVID-19, I always observe him being proactive, kind and courteous to passengers. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 7/23/20 |
| Employee: Efrain Carreo |
| Airport: LaGuardia Airport |
| Experience: Efrain was working on Level 2 of Terminal B in the baggage claim area. I noticed him because he was calling
for a large family who were leaving the terminal but had forgotten one of the children's bags under the seats
they had been a few minutes before. Good Job being alert, helping our passengers avoid a travel disaster and the
potential security response if the bag was noticed later. |
|
Work Location: ERMC
|
|
| Date: 7/17/20 |
| Employee: Deyanira Gomez |
| Airport: JFK International Airport |
| Experience: Deyanira is very approachable and always willing to assist.
She never fails to respond to any inquiries. Deyanira is an exemplary employee and it is a pleasure to work with her. |
|
Work Location: ABM Parking service
|
|
| Date: 7/16/20 |
| Employee: Deyanira Gomez |
| Airport: JFK International Airport |
| Experience: I have been dealing with Ms. Gomez since 2011, she was always very helpful when I had parking issues and
questions. She was/is always prompt professional and courteous. When I found out about this program, I
had to take the time to nominate her!
George Schafer III. |
|
Work Location: ABM Parking
|
|
| Date: 7/14/20 |
| Employee: Deyanira Gomez |
| Airport: JFK International Airport |
| Experience: Mrs.Gomez has wonderful customer service. She has been doing an outstanding job during the time of
COVID. Mrs Gomez goes above and beyond to assist me with any parking complications I may have. She is
always welcoming at the parking office. |
|
Work Location: ABM Parking Serivce
|
|
| Date: 7/14/20 |
| Employee: Deyanira Gomez |
| Airport: JFK International Airport |
| Experience: Sra, Gomez
Thank you for providing outstanding customer service every time.
for you patience and understating.
Gracias,
Miguel A Diaz |
|
Work Location: AMB Parking office
|
|
| Date: 7/14/20 |
| Employee: DEYANIRA GOMEZ |
| Airport: JFK International Airport |
| Experience: The employee greeted me with warm smile and assisted me with my parking account issue. |
|
Work Location: ABM
|
|
| Date: 7/11/20 |
| Employee: Kathy Aguilar |
| Airport: JFK International Airport |
| Experience: Wonderful check in agent -- Kathy Aguilar
I went to the airport with my friend yesterday and helped him to check in for his flight to Seoul (and from
there to BKK). Our agent was so wonderful and helpful I would like to offer a compliment.
My friend didn't have his papers organized, didn't have his seat assignment and was generally disorganized.
However, the agent was so patient and knowledgeable and helped him understand the papers required by
Thai immigration. She also informed him of the opportunity to buy an upgrade to Economy Smartium,
which he did and he was quite pleased with the seat and the service.
I rarely encounter agents who are so professional and personable, so I made a note of her name to send this
well deserved compliment.
Thank you and I will definitely choose Asiana for my next trip to Asia. |
|
Work Location: Swissport
|
|
| Date: 7/6/20 |
| Employee: Pasquale Mevo |
| Airport: Newark Liberty International Airport |
| Experience: I would like to submit the name of one of our employees Pasquale Mevo (Badge 6300520422) for nomination
for the WeSoar employee award program.
Background: We received a call yesterday afternoon from PAPD (Officer Gabriel @ 201-687-5846) stating that
a family after lost 5 passport and credit cards in one of our carts somewhere in Terminal C. Upon hearing this,
Pasquale Mevo went above and beyond to find the documents and successfully did so on a cart in Terminal C,
level 2! See attached picture.
Passports were handed to PAPD and we received the feedback that the passengers were appreciative beyond
words. Employees like Pasquale Mevo help make EWR a better airport.
Regards,
Karim Baro
Smartecarte
General Manager
Newark International Airport |
|
Work Location: SmarteCarte
|
|
| Date: 7/2/20 |
| Employee: Brent Sealey |
| Airport: LaGuardia Airport |
| Experience: Brent Sealey is a supervisor in charge. First of all he is very respectful man. As a Co-worker is very
professional. He treat each employees with respect and equally. Is a pleasure working with Mr. Sealey |
|
Work Location: ABM parking services
|
|
| Date: 7/2/20 |
| Employee: Brent Sealey |
| Airport: LaGuardia Airport |
| Experience: Mr.Brent work as supervisor in charge in ABM parking,working with employees as team,helpful and
friendly,very dedicated employee. |
|
Work Location: ABM
|
|
| Date: 7/2/20 |
| Employee: Gretta Fernandez |
| Airport: LaGuardia Airport |
| Experience: My experience with Gretta Fernandez is so extraordinary , i must say she exemplifies excellence and creating
all avenues to assist in what ever way possible . Gretta makes working fun.. |
|
Work Location: ABM Parking and Transportation Services.
|
|
| Date: 7/2/20 |
| Employee: Kuljit Kaur |
| Airport: LaGuardia Airport |
| Experience: I must express the kindness and respectful manner in which Miss Kaur extend unto her co-workers, she always
willing to render her assistance in any way possible . |
|
Work Location: ABM Parking and Transportation Services.
|
|
| Date: 6/30/20 |
| Employee: GRETTA FERNANDEZ |
| Airport: LaGuardia Airport |
| Experience: THIS LADY ALWAYS WILLING TO HELP EVERYONE.
SHE TAKES CARE ALL EMPOYEE WITH UNIFORMS ,PAYSTUB AND MEDICAL INSURANCE
ISSUE. SHE NEVER SAY NO TO NOBODY |
|
Work Location: ABM PARKING SERVICES
|
|
| Date: 6/29/20 |
| Employee: Emma Nikoi |
| Airport: Newark Liberty International Airport |
| Experience: Emma is one of the ABM employee at EWR that works with me on the new PARCS User Acceptance Test
(UAT). Since the inception of the UAT activity in early 2019, Emma has owned the process and provided
constructive feedback. More importantly, Emma works together with two other EWR personnel, as a team,
and this is the only reason why EWR will be the first airport to complete and accept the new PARCS UAT. |
|
Work Location: ABM
|
|
| Date: 6/29/20 |
| Employee: Sujhail Inoa |
| Airport: Newark Liberty International Airport |
| Experience: Sujhail is one of the ABM employee at EWR that works with me on the new PARCS User Acceptance Test
(UAT). Since the inception of the UAT activity in early 2019, Sujhail has owned the process and provided
constructive feedback. More importantly, Sujhail works together with two other EWR personnel, as a team,
and this is the only reason why EWR will be the first airport to complete and accept the new PARCS UAT. |
|
Work Location: ABM
|
|
| Date: 6/29/20 |
| Employee: Wayne Stasiowski |
| Airport: Newark Liberty International Airport |
| Experience: Wayne and I worked on the new PARCS User Acceptance Test (UAT) at EWR. Since the start of the UAT
activity in early 2019, Wayne together with two other EWR personnel are active participants and provided
constructive feedback to the process. More importantly, they worked together as a team. This is the primary
reason why EWR will be the first airport to complete PARCS UAT. |
|
Work Location: CMC
|
|
| Date: 6/29/20 |
| Employee: Sophia Siddiqui |
| Airport: LaGuardia Airport |
| Experience: Around 2300hrs around 150 passengers arrived on a Spirit airlines.
Sophia was welcoming passengers and making announcements on ground transportation pick up locations, guiding
passengers for their baggage claim at carousel number C6 while maintaining 6ft social distancing with face covered by a
mask. |
|
Work Location: ERMC
|
|
