Date: 4/30/21 Employee: Martha Ocren Airport: Newark Liberty International Airport Experience: Martha Ocren of Allied Universal at EWR is always courteous and respectful. She always greet you with a smile and always willing to help. I notice that she is always like that with everyone she comes in contact with. Companies definitely need more workers like her. Work Location: Allied Universal   Date: 7/29/21 Employee: Cheryl Hall Airport: Newark Liberty International Airport Experience: I want to take a moment to nominate Cheryl Hall from our TUMI Newark airport location. Cheryl has been a great assert to our Team. She has been able to quickly re-adapt to the changes since the pandemic has started. She is focused on giving the best client service. She always puts the clients first! Cheryl is an exemplary member of the TUMI team as well as the Newark airport community! Work Location: Tumi   Date: 7/29/21 Employee: Dolores Stokes Airport: Newark Liberty International Airport Experience: Dolores is always such a pleasure to be around. Her beautiful smile and kind personality would brighten anyone day. She always ask you how have you been and is always working leaving nothing untouched. She is the best! Work Location: JCM   Date: 7/29/21 Employee: Rashida Carter Airport: Newark Liberty International Airport Experience: This was giving to me from a supervisor for this employee (they are not computer savvy-lol.) She informed me that Rashida is such a good employee. Always respectful and very dependable and always puts the passengers first. Work Location: Starbucks ( HMS HOST)   Date: 7/29/21 Employee: Ayad Veronia Airport: Newark Liberty International Airport Experience: This nomination was giving to me by a supervisor (they are not computer savvy-lol.) She explained that Ayad is a very good employee. Always on time and ready to help passengers. Ayad never complains or makes excuses, just does what needs to be done! Work Location: HMS HOST   Date: 7/29/21 Employee: Victor Prulinos Airport: Newark Liberty International Airport Experience: This nomination was given to me by another supervisor (they are not computer savvy-lol.) Victor is a very good employee. Working at an airport you must be approachable and friendly, and he fits this perfectly. Always greets you with a smile, ready to help! Work Location: Sora Sushi ( MIdfield)   Date: 07/29/2021 Employee: Cheryl Hall Airport: Newark Liberty International Airport Experience: Cheryl exceeds the expectations with clients each and everyday she comes to work. She would stay open for additional time to help clients purchase items needed for their trip. Her ability to connect with clients is truly remarkable. Work Location: Tumi Stores   Date: 07/29/2021 Employee: Jason Wolfowitz Airport: Newark Liberty International Airport Experience: Jason is always seeking to connect with passengers while maintaining company standards. He has been part of the airport community for the last 7 years and this allows him to connect with our clients. His experience and knowledge of the airport makes him a valuable member of our team. Work Location: Tumi Stores   Date: 07/28/2021 Employee: Marquice Leverett Airport: Newark Liberty International Airport Experience: I was driving through Lot P6 when I noticed an ABM employee, Marquice, helping a passenger. I stopped to see if everything was okay, and the customer informed me that her car was dead and the key fob would not unlock the vehicle. Marquice patiently assisted the passenger and using her key, was able to remove a cover panel on the door handle as a means to access the key port. She was then able to use the key to unlock the car and open the hood. Marquice proceeded to assist by providing the customer with a jump start. Great job, Marquice! Thanks for owning the situation and assisting from start to end, I am glad I was able to see this great work. Work Location: ABM Parking   Date: 7/28/21 Employee: Edeline Medino Airport: Newark Liberty International Airport Experience: Edeline continues to impress me every day. She gets her self set up and organized with little to no help and she rocks it out! Keep up the great work Edeline! Work Location: OTG   Date: 7/28/21 Employee: Marie Juste Airport: Newark Liberty International Airport Experience: Marie is one of the nicest crewmembers that we have at the airport. She always makes me feel like I am doing a great job as a manager. She appreciates me and I appreciate her. She always welcomes my feedback and input. Keep up the good work! Work Location: OTG   Date: 07/28/2021 Employee: Hitesh Patel Airport: Newark Liberty International Airport Experience: Passenger Email: I just wanted to thank you and Patel for helping me get back my wallet when I forgot it in a cab yesterday. I didn't have many details and he was able to find the driver and coordinate the return! Very impressed with your customer service. Thank you again Work Location: ABM Taxi Dispatch Services   Date: 07/27/21 Employee: Susan Finelli-Fouts Airport: Newark Liberty International Airport Experience: Susan Finelli-Fouts is the sole bartender at Vanguard Kitchen. Susan takes pride in maintaining the bar as the only bartender currently working in that location. Susan worked another location and took the time at the end of the shift to bring it up to standard as well. I have also been contacted by multiple guests who sang her praises as one of the kindest employees they came in contact with here at EWR. Work Location: OTG   Date: 7/26/21 Employee: Victoria Andreyeva Airport: JFK International Airport Experience: Delta passenger Dr. Suzanne Wood left her phone in the restroom and had already left the terminal. She then re- entered the terminal and approached JFKIAT employee Victoria Andreyeva for assistance. Victoria immediately made several phone calls to try and determine which restroom the phone was left in. Victoria then went all the way to the restroom and brought the phone back to her. Dr. Wood couldn’t believe how nice and helpful Victoria was and this experience exceeded her expectations. Work Location: JFKIAT   Date: 7/26/21 Employee: Ruth Laurent Airport: Newark Liberty International Airport Experience: She is always smiling and helping the customers with their orders Work Location: Wendy's   Date: 7/26/21 Employee: Elijah Zackery Airport: Newark Liberty International Airport Experience: He is very polite and friendly with the customers, he always get compliments from them Work Location: Wendy's   Date: 7/26/21 Employee: Azajahana Whitfield Airport: Newark Liberty International Airport Experience: Has always been helpful to the customers despite the confusing checkout system and always willing to listen to the customers questions and comments. Work Location: HPH World Bean Newark, LLC.   Date: 7/26/2021 Employee: Marie Doctor Airport: Newark Liberty International Airport Experience: Covid has made hiring almost impossible. With that being said, many store have been very short staffed. I witnessed Marie (she didn't even know I was watching her) not only handle a very busy long line by herself, she did it with ease and class. She provided GREAT customer service and made the passengers feel special even though they have been waiting in a long line. EVERY passenger thanked her and some even commented on how great she was doing considering the situation. She is a great example of a star employee! Work Location: Green Beans Coffee   Date: 7/24/21 Employee: Oneka Loupe Airport: Newark Liberty International Airport Experience: Oneka is an exceptional supervisor and I have seen this displayed several times. She is always there to clarify any misunderstanding on the radio or during roll call. She has a way of addressing our concerns and giving us comfort even if they don't turn out the way we want them to be. Having been possessed with these qualities I am nominating her for an award. Work Location: ERMC   Date: 07/24/2021 Employee: Marcia Taylor Airport: JFK International Airport Experience: Marcia Taylor deserves to be recognized for her great effort this morning. A group of travelers were frustrated because they were unable to board a flight because they lacked the printout of an essential paper. She proceeded to the airline's counter, but no one was there to print the paperwork. She headed to the baggage service counter, where she typically finds someone who can print paperwork for passengers . However, no one was willing to assist. Despite all of her efforts, she did not give up. She contacted her supervisor and asked for a copy to be made. She went out of her way to assist the passengers. The passengers were really pleased as they didn't lose their flight. She exemplifies excellent customer service. The airport needs more worker like her :) Work Location: ERMC aviation   Date: 07/24/2021 Employee: Hitesh Patel Airport: Newark Liberty International Airport Experience: Passenger email: On Saturday my jet lagged family & I took a taxi from EWR to downtown Manhattan. It was a pleasant & efficient ride, and when we arrived at our residence we jumped out, took our luggage, and went inside. A few hours later my son’s backpack was nowhere to be found! We searched our apartment, and realized that we had left it in the taxi. My son was devastated! On Monday morning, and after many frustrating phone calls to people in different organization who couldn’t help, I was led to speaking with Hitefh Patel. Mr. Patel was immediately up for the challenge of locating my son’s backpack. He listened carefully as I recited all the details, took my information, and said he’d get back to me. One hour later, Mr. Patel said he had good news - he found the driver who had my son’s backpack! We were elated with this good news, and so appreciative to Mr. Patel. Mr. Patel was sympathetic to our situation and we are so thankful for his dedication. Work Location: ABM Taxi Dispatch Services   Date: 07/23/2021 Employee: Alex Luciano Airport: JFK International Airport Experience: P.M Alex Luciano went above and beyond to help a Spanish speaking passenger that already left the airport to retrieve a bag containing a laptop on the plane. Alex Luciano reassure the agitated passenger that all necessary efforts will be made to locate his item. This was successfully done and the passenger was happy and grateful to have his laptop return to him. Work Location: Unifi service   Date: 07/23/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: Aces Virginia Moreno received a call from Manager Alex Luciano regarding a laptop that was left on a Delta flight for Santo Domingo. Aces went to the baggage service office to check if a laptop was turn in to which the agent said no. Aces went on to find a Delta Supv to assist her and the supv was able to call the cleaning company that was cleaning the plane to verify if the missing laptop was there. It was in the seat pocket and will be given to the gate agent so that it can turn into the baggage service office. The passenger was notified of this by Manager Alex Luciano. Thank you V. Moreno for taking the initiative to seek additional assistance from a Supv. so that this passenger can be reunite with his lost property. Work Location: Unifi service   Date: 07/22/2021 Employee: Michael McGlyn Airport: JFK International Airport Experience: Helped to recover a passenger's wallet left inside a taxi. Work Location: ABM Taxi Dispatch Services   Date: 07/22/2021 Employee: Omar Campbell Airport: JFK International Airport Experience: Helped to recover a passenger's wallet left inside a taxi. Work Location: ABM Taxi Dispatch Services   Date: 07/22/2021 Employee: Ahsan Raza Airport: JFK International Airport Experience: Helped to recover a passenger's wallet left inside a taxi. Work Location: ABM Taxi Dispatch Services   Date: 07/22/2021 Employee: Victor Obesso Airport: Newark Liberty International Airport Experience: Victor is a supervisor for The Grove and has shown patience & kindness throughout the pandemic even when working extended shifts he remains calm & professional. Work Location: The Grove   Date: 07/22/2021 Employee: Alba Corona Airport: Newark Liberty International Airport Experience: Alba is a sales associate for The Grove & never ceases to amaze us or the guests! She enjoys her job, provides great customer service & it definitely shows! Work Location: The Grove   Date: 07/22/2021 Employee: Karen Mateo Airport: Newark Liberty International Airport Experience: Karen is a sales associate for The Grove & is an asset to our team. She goes out of her way to connect with all guests, especially the distressed travelers! Work Location: The Grove   Date: 07/22/2021 Employee: Johana Maysonet Airport: Newark Liberty International Airport Experience: Johana is an Assistant Manager for The Grove & has been a key player since joining the Team. Johana keeps everything going without skipping a beat and goes way above & beyond her responsibilities. Work Location: The Grove   Date: 07/22/2021 Employee: Princeton Scruggs Airport: Newark Liberty International Airport Experience: Princeton has been very committed to his job and started running the store on his own. He always comes to work with an excellent attitude that rubs off on his team. He is dedicated and strives to treat every customer with the utmost respect and with sympathy. He is just excelling in all aspects & we are so proud of him. Princeton owns what We Soar is about! Work Location: Inmotion   Date: 7/22/21 Employee: Patrick Gibson Airport: LaGuardia Airport Experience: I want to nominate Mr. Gibson a LaGuardia Port Authority Shuttle driver for going above and beyond. As Mr. Gibson approached Terminal B frontage, to make his stop, he saw a group of women in need of assistance with their luggage. Mr. Gibson went into action as he saw from his rear view mirror how the women were struggling to get on the bus with such heavy luggage. He left the driver's seat and came to the bag door where he assisted with pushing the luggage cart closer to the back entrance of the shuttle bus. Then as the women proceeded to take the luggage off the cart, he again helped by giving them a helping hand. I was so impressed because I've not witness a bus driver leave his seat to help a passenger in that manner before. I'm sure the bus drivers have in the past but seeing it demonstrated that our airport employees are determined to exceed and contribute to an extraordinary customer experience. When Mr. Gibson reached Terminal A, before circling the airpo Work Location: ABM Bussing   Date: 07/21/2021 Employee: Ysvania Ciriaco Airport: JFK International Airport Experience: Aces Ysvania Ciriaco was observed assisting three passengers that taking public transportation to a hotel in Bryant Park Manhattan. Aces used a map to outline where the passengers are now and the entire trip (subway connections) into Manhattan. Aces gave details on how to buy the ticket as well as the costs. Aces Ysvania was friendly, willing to go the extra mile to accompany these customers to the airtrain platform as their english are limited. Work Location: Unifi service   Date: 07/20//2021 Employee: Kadeisha Joseph Airport: JFK International Airport Experience: Passenger feedback - Kadeisha was very helpful, friendly and pro-active in explaining the shortage of taxis to customers. Plus gave me a much-needed welcome back to NYC after a long trip. Thank you Kadeisha! Work Location: ABM Taxi Dispatch Services   Date: 7/17/2021 Employee: Indra Maywalall Airport: JFK International Airport Experience: A group of passengers arrived from an Emirates flight from Dubai and needed help in locating their transportation, Supv. Indra took charge of the situation and called the company to notify them that the passengers were ready to leave. Driver and passengers were united shortly after the company was informed. Work Location: Unifi service   Date: 07/17/2021 Employee: Ijaz Mohamed Airport: JFK International Airport Experience: Supv. Ijaz Mohamed is being recognize for an outstanding job performance during a diverted Spirit airlines flight from LaGuardia airport to JFK terminal 4. Supv. was proactive and well informed on the process of coordinating between the Port- Authority, management, Supv, acess, airline representative and the passengers to bring a satisfactory end results to all involved. Work Location: Unifi Services   Date: 07/16/2021 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: Very courteous and knowledgeable. Work Location: ERMCA   Date: 07/16/2021 Employee: Sharon Chang Airport: JFK International Airport Experience: Sharon is a wonderful person to work with. She is very good at explaining subway directions and communicating in Spanish in addition to English which is her native language Work Location: Travelers Aid   Date: 07/15/2021 Employee: Telomme Basette Airport: JFK International Airport Experience: Aces Telomme Basette did an outstanding job when he assisted a passenger who locked his keys in his car in the parking lot. Passenger was upset and was going on a flight with a lot of luggage and he wants aces to keep his luggage until he retrieve the keys to which the aces is not allowed to do. Aces assist him with getting a cart so that he and his luggage can go into the parking lot to retrieve the keys with the help of the towing company. Work Location: Unifi service   Date: 07/15/2021 Employee: GONZALO TABON Airport: Newark Liberty International Airport Experience: Gonzalo was observed on his break between runs, cleaning his bus to ensure his passengers would ride in a clean environment as he completed his tour. Not only did he pick up trash left behind but also used sanitizing wipes to wipe down grab bars. Gonzalo did not have to do this as his bus would be cleaned at the end of his tour; but as he states when he gets any breaks between runs he does a quick freshening up of his bus to ensure passenger feel safe and are in a clean bus. Gonzalo is also very enthusiastic about his tenure at the airport, he shared a few stories about the different changes he has seen take place and is looking forward to see the opening of Terminal 1. His actions are a clear indicator of what it means to go above and beyond and SOAR HIGHER!!!! Work Location: ACADEMY BUS   Date: 7/14/2021 Employee: Shanice Holden Airport: Newark Liberty International Airport Experience: Thank you Shanice Holden for going above and beyond today in assisting a customer who was very frustrated and concern that she will be missing her flight. I was conducting GBAC inspection at Spirit Airlines Gates at Terminal B today and I herd a customer cursing, yelling, jumping up and down and making unwanted remarks towards the staffs at Spirit Airlines Ticketing counter. The disgruntled customer was frustrated that she will be missing her flight and she lost her boarding pass. Miss Shanice took immediate ownership of the situation and spoke to the customer politely and assure her that she will be making her flight and not to worry about the missing boarding pass. Whilst few customers backed away from that location, Miss Shanice moved closer and offer her assistance to the customer and she stopped yelling and cursing and remain calm. The customer was issued a new boarding pass and boarded the flight without any other confrontation or situation. Work Location: Worldwide Flight Services   Date: 7/14/2021 Employee: Chanel Nkouka Airport: Newark Liberty International Airport Experience: Please pass on my thanks to ACES Chanel Nkouka for a professional job done today at Station P3 Platform. He was very vigilant and approachable whilst working. I saw firsthand how he went and assisted an elderly couple struggling to walk to the elevator with their bags. He went ahead and call the elevator up and remained there until the elderly couple got into the elevator. He offered to assist them at the lower level if they needed the help. Thank you Chanel for doing and outstanding job and showing, offering, and providing care for our customers at EWR. This is what world class operation and customer service is all about. Thank You. Ramchandar Motiram PSC Building #1 Work Location: ERMC Aviation LLC   Date: 07/14/2021 Employee: Michael McGlyn Airport: JFK International Airport Experience: Employee was very proactive and polite greeting and assisting passengers. In addition, did great job helping a Spanish speaking passenger Work Location: ABM Taxi Dispatch Services   Date: 07/13/2021 Employee: Jesse Sasiadek Airport: N/A Experience: Today Jesse from the PA help desk. I had to call several times and had the pleasure of talking to Jesse twice this morning. He had excellent customer service and was able to quickly help me both times. He remembered all the details from my first call hours later. I was lucky to have him help me today. Work Location: TEC (Computer Task Group)   Date: 07/12/2021 Employee: Jannette De La Cruz Airport: Newark Liberty International Airport Experience: When Jannette and the team come to service the office areas, they are always polite, respectful of property and smiling! Jannette goes out of her way to say good morning & to see if you have any special requests or needs. She speaks very highly of her supervisor and team members and is a pleasure to have in the terminal. Work Location: Lisbon   Date: 07/12/21 Employee: Princeton Scruggs Airport: Newark Liberty International Airport Experience: Princeton has excelled in a manager role the past few month, really elevating the standard and expectations in Terminal B. Customers rave about how attentive he is to their needs and how his infectious positive personality rubs off on them. He has also helps guide his employees down their personal growth paths. He's been working with struggling employees to improve sales for the store and his work has really shown. He takes on a lot and is able to balance it with the increasing traffic returning to the airport. Work Location: InMotion Entertainment   Date: 7-11-21 Employee: Miller Amir Airport: Newark Liberty International Airport Experience: On 7-11-21 Security Manager Amir Miller was extremely helpful and proactive locating a computer that was left behind which was extremely important for the customers. Please find email traffic for your review and consideration. Thank you all for your quick and professional assistance. The owner breathed a sigh of relief that the company laptop was recovered. Again thanks again EWR always stepping up, Thanks Amir , Chris and Rosa. Work Location: TSA   Date: 07/09/2021 Employee: Rosario Juncal Paredes Airport: LaGuardia Airport Experience: I was at Terminal C inspecting the women's restrooms when I noticed Rosario multitasking, cleaning and disinfecting the bathroom. She was emptying out the trash bins, wiping down the sinks, filling up the soap dispensers, mopping the floors and handling tons of trash bags on her own. Even a passenger came up to Rosario and said "thank you for keeping the restroom clean". I immediately went up to Rosario and asked her if it was ok to nominate her. She was a bit surprised but grateful. At that time, Rosario shared what a hard worker she is and dedicated to her responsibilities. Her duty is to make sure her Supervisor, Manager and employer are satisfied with her work performance and it brings her joy the areas are in their best conditions. You can see how dedicated, consistent and proud Rosario is in her role. It was my pleasure to nominate Rosario and to take time to make sure Rosario is rewarded and recognized for owning it. Work Location: ISS Facility   Date: 07/09/2021 Employee: Ramon Gerraro Airport: LaGuardia Airport Experience: Ramon is a wheelchair operator I witnessed working in full force. It was an elderly couple who deplaned and Ramon was present ready to accommodate them. This is where I saw the dedication Ramon gave to make sure the couple was comfortable in their wheelchair, he asked if they needed the restrooms, to pickup luggage and also, the couple was with their granddaughter who he made sure wouldn't get lost. After he safely took the couple and their granddaughter to the baggage claim area, where their family member awaited, he ran to his next passenger wheelchair assistance. He reminded me of Superman and needed to nominate him. What great service he provided along with proactivity, concern and alertness. Good job Ramon! Work Location: Prime Flight   Date: 07/09/2021 Employee: Jennifer Telesford Airport: JFK International Airport Experience: Aces Jennifer Telesford went above and beyond in assisting passengers that had their flight cancelled due to hurricane Elsa. Passengers were looking for hotel, food and transportation, aces displayed patience, knowledge and empathy whilst interacting with the customers. Work Location: Unifi Services   Date: 07/09/2021 Employee: Kattia Maldonado Airport: JFK International Airport Experience: Aces was observed multi-tasking in assisting a crowd of customers needing help with information on taxi, location of the covid 19 testing site and what terminal to go for departing flight also how to get there. Aces was welcoming and gave a closing remark at the end of her transactions. Work Location: ERMC   Date: 07/09/2021 Employee: Immacula-Marie Hilaire Airport: JFK International Airport Experience: Aces Immacula was observed as being proactively engaged in assisting a couple who needed to get cash from an ATM and food. There's no ATM or food available in the arrival area. Customers was directed by the aces to terminal 1. Work Location: ERMC   Date: 7/7/21 Employee: Randolph Williams Airport: Newark Liberty International Airport Experience: On July 7, 2021, during a heatwave, AirTrain Newark suffered a service disruption that required assistance from Academy Bus to help move passengers throughout the facility. I was on Level 3 of Terminal C and noticed one particular bus driver, Mr. Williams, get off his bus at every stop to aid customers with their luggage or directions. He obviously takes pride in his work and it shows. He did a fantastic job with customer service and I am grateful he is part of our community. Work Location: Academy Express   Date: 07/06/2021 Employee: Kadeisha Joseph Airport: JFK International Airport Experience: Positive feedback from Happy or Not results at the Terminal. Work Location: ABM Taxi Dispatch   Date: 07/06/2021 Employee: Daniel St. Victor Airport: JFK International Airport Experience: Employee was very enthusiastic when engaging passengers around the taxi area. Work Location: ABM Taxi Dispatch Services   Date: 07/06/2021 Employee: Kadeisha Joseph Airport: JFK International Airport Experience: Employee did a great informing customers that taxis would be arriving and even influenced tpo wait instead taking an uber/lyft Work Location: ABM Taxi Dispatch Services   Date: 07/06/2021 Employee: Hitesh Patel Airport: Newark Liberty International Airport Experience: Passenger Email; To Whom It May Concern, I had left my prescription eyeglasses in a taxi from Newark Airport last week. I had called a number of times and people I spoke said they would call back but never did. Finally today when I called I spoke to Patel. He went above and beyond and recovered my eyeglasses. He was very professional and I so appreciate all his help. He is truly a dedicated employee. Thank you. Work Location: ABM Taxi Dispatch Services   Date: 07/05/2021 Employee: Ysvania Ciriaco Airport: JFK International Airport Experience: Upon entering T8 I witnessed Miss Ciriaco engaging with a passenger who was quite overwhelmed with her travel experience. She had a smart cart cart full of luggage and her elderly father in a wheelchair, while trying to find a hotel to accommodate her on her long layover. Instead of just giving the passenger the information Miss Ciriaco dialed the name of the hotel and confirmed their reservation, introduced them to the Dunkin Donuts for a light breakfast while they wait and also the baggage storage to make their commute much easier. It was a pleasure watching Ysvania interact with this passenger because they seemed more relaxed with the information and options presented to them. Work Location: ERMC   Date: 07/05/2021 Employee: Tamara Henderson Airport: Newark Liberty International Airport Experience: Again I take this time to give my thanks to ERMC ACES Tamara Henderson who always prove how invaluable an asset she is. Yesterday, Monday 7/05/21 during a situation in Terminal C, the AOC was receiving countless calls from staff looking to find out what was happening, as well as numerous calls informing us of the situation. As she always does, ACES Tamara immediately came to our aid by answering some of the calls as well. giving information to the caller when she could or letting us know who was on the line and what they needed. I can not stress enough how important that was as we were hammered with calls during this time. You never need to ask her to assist by picking up a line because this is something she does automatically whenever the need arises. Thank you very much ACES Tamara Henderson, we couldn't do it without you. Work Location: ERMC   Date: 07/05/2021 Employee: Giovanni Gonzalez Airport: JFK International Airport Experience: The agent responded to a passenger that fainted and fell at Howard Beach MTA transit escalator. He provided the passenger with water and immediate first aide until the EMT arrived at the scene. Work Location: Alstom-JFK AirTrain   Date: 07/04/2021 Employee: Giovanny Gonzalez Airport: JFK International Airport Experience: On July 4, 2021, I couldn't find my cell phone when I got to work at JFK. I need it to perform some of my duties. I remember changing my shoes while waiting for the AirTrain and it may have fallen out of my bag. Upon coming back from work, I asked if anyone found a cell phone. I met Giovanny Gonzalez. He went above and beyond to help me. He explained to me what to do. He called his supervisor, gave me the phone number for Lost & Found. What was outstanding about him was that he was not only helping me, there were people who needed his help and he was able to guide them to what they had to do. Many times people like to complain and forget to compliment the good thing that happen. Mr. Gonzalez is professional, courteous, genuine and an asset to AirTrain JFK. The best part is that I lost my MetroCard that same day. He remembered me by the photo on it and returned it to me. Hope he gets some acknowledgement for his outstanding work. Work Location: Alstom   Date: 07/04/2021 Employee: Yolanda Rodriguez Airport: JFK International Airport Experience: Positive feedback from Happy or Not results at the Terminal. Work Location: ABM Taxi Dispatch   Date: 07/04/2021 Employee: Kadeisha Joseph Airport: JFK International Airport Experience: Positive feedback from Happy or Not results at the Terminal. Work Location: ABM Taxi Dispatch   Date: 07/01/2021 Employee: Matthew Berry Airport: JFK International Airport Experience: We received the following passenger compliment for JFKIAT Operations employee Matthew Berry. I wish to compliment the professionalism, courtesy and helpfulness of Mathew Berry. Having lost a valuable hat on the plane, I encountered Mr. Berry and he was instrumental in enabling the hat to be retrieved. Without his help, I am confident this favorable result would not have been achieved. He is an outstanding representative of JFK Airport. Work Location: JFKIAT   Date: 7/1/21 Employee: Ifran Ullan Airport: LaGuardia Airport Experience: Ifran is an ABM Bussing Supervisor at LGA. When I exited the Port Authority airport shuttle, Ifran was there greeting us all with a smile. It was over 90 degrees that day and he was as cool as a cucumber. He made sure everyone knew where they needed to go, if there were an questions, he checked on his driver, inspected the bus, completely proactive. I stopped to let him know what a good job he was demonstrating and exuded positive vibes even under the hot climate conditions. Ifran explained how he enjoys Supervising and making sure his bus drivers plus passengers on/off the bus, are accommodated with memorable customer service. It was a delight to witness such a pleasant airport employee during my commute. Work Location: ABM Bussing   Date: 07/1/21 Employee: I Marmol Airport: LaGuardia Airport Experience: Mrs. Marmol has been for over 30 yrs a Port Authority shuttle bus driver and I was taken when she shared this information. I let her know what endurance she carries for driving the shuttle bus yet at the same time, she's such a delight, smiles through her journey, makes clear announcements and asks the passengers if they have any questions. Mrs. Marmol is full of joy, energy and determination. You can see how well she maneuvers the shuttle bus safely throughout the airport as she waves "HI" to all the other airport employees. It's great seeing Mrs. Marmol in action and doing a great job! Work Location: ABM Bussing   Date: 06/30/2021 Employee: Trudy Phifer Airport: JFK International Airport Experience: As passengers got off the train at Federal Circle Station level 2, Trudy was continuously and proactively inquiring if passengers needed help. Also Stating that for Rentals proceed down the escalators to next level. She informed and directed passengers with SmartCarts to take the elevator for "your safe movement." . She was multitasking as a mentor with a new Agent- shadowing her. GREAT JOB by this Agent as the passenger flow has increased significantly. It was impressive to see her care & concern was to have passenger go to their destination safely. Work Location: AirTrain JFK   Date: 06/30/2021 Employee: Royston Hill Airport: Newark Liberty International Airport Experience: I would like to recognize ERMC Supv Royston Hill for his invaluable assistance during an Airtrain situation. With many radio calls coming in and trying to pass current information along to the ACES, as well as dealing with the situation, Supv R. Hill stepped in and assisted with the radio transmissions, as well as transporting personnel involved in the situation. This assisted me in aiding me to be able to handle everything else I needed to. So thank you Supv R Hill for your assistance during an extremely busy time, your assistance was greatly appreciated. Work Location: ERMC   Date: 6/29/21 Employee: NaShay Howard Airport: Newark Liberty International Airport Experience: ERMC Supervisor NaShay Howard is professional, caring and informative, she is a total joy to work with!! Work Location: ERMC   Date: 6/29/21 Employee: NaShay Howard Airport: Newark Liberty International Airport Experience: ERMC Supervisor NaShay Howard is professional, caring and informative, she is a total joy to work with!! Work Location: ERMC   Date: 06/29/2021 Employee: Stafford Woods Airport: Newark Liberty International Airport Experience: I would like to recognize ERMC ACES Stafford Woods for his quick action. A family was coming up to Terminal C Airtrain platform on the escalator when ACES Stafford observed a 2 year old girl stumbling as she reached the top. ACES Stafford sprang into action, immediately rushing over and catching the little girl before she fell. Thanks to his quick response, he prevented the girl from falling and possibly being injured. Great work ACES Stafford Woods and that was all thanks to you. Work Location: ERMC   Date: 06/29/2021 Employee: Michael McGlyn Airport: JFK International Airport Experience: Mr. McGlyn did a great job welcoming passengers and providing a closing. As they departed, dispatcher also did a good job controlling the taxi line and area because of the high volume of passengers leaving the airport at one time at Terminal 4. In addition, he informed passengers that taxis would arrive soon to ensure he was keeping passengers informed of wait time. Work Location: ABM Taxi Dispatch Services   Date: 6/29/2021 Employee: Yvette Malave Airport: JFK International Airport Experience: I witnessed Ms. Malave while working at Terminal 5 provide pleasant greetings(Welcome) and closing to passengers. Dispatcher was also politely informative when communicating to passengers taxi regulations and when asked questions about the airport. Work Location: ABM Taxi Dispatch Services   Date: 06/29/2021 Employee: Husain Kazmi Airport: JFK International Airport Experience: ACES Husain Kazmi went above and beyond for passenger who was traveling to Newark. ACES provided Pax with all available options making the pax feel welcome and valued. ACES was respectful, attentive, listening and asking questions to properly assist. Pax expressed his gratitude letting the supervisor on duty know about his experience. Work Location: ERMC   Date: 06/29/2021 Employee: Marcella Edmonds Airport: Newark Liberty International Airport Experience: Thanks to ERMC ACES Marcella Edmonds and ERMC ACES Nilda Mercado, we were alerted to someone on the Airtrain in medical distress. Control was alerted and able to dispatch PAPD to come to the person's aid. Thank you for your quick response. Work Location: ERMC   Date: 6/29/2021 Employee: Nilda Mercado Airport: Newark Liberty International Airport Experience: Thanks to ERMC ACES Nilda Mercado and ERMC ACES Marcella Edmonds quick response in noticing a passenger on the Airtrain in medical distress, and alerting the control Desk. We were able to dispatch assistance quickly. Thank you for being alert and your quick response Work Location: ERMC   Date: 6/29/21 Employee: Marcella Edmonds Airport: Newark Liberty International Airport Experience: Thanks to ERMC ACES Nilda Mercado and ERMC ACES Marcella Edmonds quick response in noticing a passenger on the Airtrain in medical distress, and alerting the control Desk. We were able to dispatch assistance quickly. Thank you for being alert and your quick response Work Location: ERMC   Date: 6/28/2021 Employee: Kattia Maldonado Airport: JFK International Airport Experience: ACES Maldonado went above and beyond in assisting an elderly Russian speaking female passenger who got lost at JFK Airport. She found a cart to help her carry 3 big bags, managed to get a translator to discover passenger's need, and found an available agent who could escort her to Terminal 1 Aeroflot check in. Work Location: ERMC AVIATIONS   Date: 6/28/2021 Employee: Immacular Hilaire Airport: JFK International Airport Experience: ACES Hilaire, Immacular went above and beyond assisting an elderly Russian speaking passenger who was lost at JFK Airport. ACES Hilaire, escorted this passenger from Terminal 4 to Terminal 1 and took her to the Aeroflot ticket counter. The passenger was trying to reward her with money but ACES Hilaire politely denied the tips. Work Location: ERMC AVIATIONS   Date: 06/26/2021 Employee: Diomis Romero Airport: JFK International Airport Experience: ACES Diomis Romero went above and beyond to support pax who had a family member in the hospital. ACES noticed the pax was emotionally distressed and in need of transportation, she offered emotional support and gave the pax a piece of mind by calling taxi dispatch to have a taxi assigned to the pax. The pax was in tears not only because the family member could pass at any moment but also because of Diomis’ kindness. It was truly remarkable. Work Location: ERMC   Date: 6/25/21 Employee: Ruth Laurent Airport: Newark Liberty International Airport Experience: Amazing customer service at the front counter! Work Location: Wendy’s   Date: 6/25/21 Employee: Salmaan Himani Airport: Newark Liberty International Airport Experience: Always goes above and beyond to correct any mistakes Work Location: Wendy’s   Date: 6/25/21 Employee: Viky Guaman Airport: Newark Liberty International Airport Experience: Always goes out of her way to make orders right and fix any mistakes. Work Location: Wendy’s   Date: 6/25/21 Employee: Kayla Betancourt Airport: Newark Liberty International Airport Experience: Greets every customer and makes sure to suggestive sell and help customers find what they are looking for. Work Location: Wendy’s   Date: 06/25/2021 Employee: Awa Niang Airport: Newark Liberty International Airport Experience: I would like to congratulate Aces Awa Niang at P4 station for checking the air train for a seven year old boy who was separated from his parents and reunite them, job well done. Work Location: ERMC Aviation   Date: 6/25/21 Employee: Jeifer Mejía Airport: LaGuardia Airport Experience: Goes out of his way to make sure customers get the most fresh hot food as possible. Amazing customer service Work Location: Wendy’s   Date: 6/25/21 Employee: Michael Manetti Airport: LaGuardia Airport Experience: Amazing customer service. Greets every customer and make sure to say thank you! Work Location: Wendy’s   Date: 6/25/21 Employee: Crisleidy Nunez Airport: LaGuardia Airport Experience: Crisleidy went out of her way to make a customers day. They wanted to split an order up for young kids and Crisleidy made sure to take care of them and add in something extra to make their day. Work Location: Wendy’s   Date: 06/25/2021 Employee: Alba Corona Airport: Newark Liberty International Airport Experience: Alba is a sales associate for The Grove & consistently provides outstanding Customer Service. Alba is great fit for the team. Work Location: The Grove   Date: 06/25/2021 Employee: Karen Mateo Airport: Newark Liberty International Airport Experience: Karen is a sales associate for The Grove & is truly a people person. Although purchase transactions are very quick especially in an airport setting, she tries to connect with each guest. Work Location: The Grove   Date: 06/25/2021 Employee: Victor Obesso Airport: Newark Liberty International Airport Experience: As a supervisor for The Grove, Victor has been an integral part of the team with boosting moral & keeping everything together to run smoothly. Work Location: The Grove   Date: 06/25/2021 Employee: Tameeka Branch Airport: Newark Liberty International Airport Experience: Operations Manager Tameeka Branch while out in the field I witnessed her assist a passenger with getting her wallet back that she accidentally left in the back of a taxi. A group of young ladies took a cab from Newark to their destination in Manhattan. The young lady didn't realize she left her wallet behind, therefore she and her friends took an Uber back to the airport after attempting to get back her wallet. While at terminal C, the young ladies approached the taxi area and explained to Tameeka the issue. Since they had the taxi number, Tameeka could make the calls to retrieve the wallet. Tameeka was very informative by telling the ladies where they could go to wait, or if they wanted to return to the city how to take ground transportation until she could contact the driver. Once Tameeka could speak with the driver she arranged it where he could drop the wallet off to the passenger. Tameeka kept updating the passengers to let them know exactly what she was doing. Work Location: ABM Taxi Dispatch Services   Date: 06/24/2021 Employee: Awa Niang Airport: Newark Liberty International Airport Experience: Thanks to ERMC ACES Awa Niang a 7 year old boy was reunited with his parents. The child was separated from his parents at P3. ERMC ACES Adam Matrigali radioed an announcement to alert all staff of the child still being on the AirTrain. Fortunately ACES Awa N found him on the AirTrain as it arrived into Station P4 and retrieved the scared child. She then radioed to the ACE at P3, ACE Adam M that she had the child. ACE Adam M then informed her of the train and car number the parents would be on. The family was reunited. Thank you ACES Adam Matrigali and ACES Awa Niang for a job well done in handling that situation quickly Work Location: ERMC   Date: 6/24/21 Employee: Adam Matrigali Airport: Newark Liberty International Airport Experience: Thanks to ERMC ACES Awa Niang, a 7 year old boy was reunited with his parents. The child was separated from his parents at P3. ERMC ACES Adam Matrigali radioed an announcement to alert all staff of the child still being on the AirTrain. Fortunately ACES Awa N found him on the AirTrain as it arrived into Station P4 and retrieved the scared child. She then radioed to the ACE at P3, ACE Adam M that she had the child. ACE Adam M then informed her of the train and car number the parents would be on. The family was reunited. Thank you ACES Adam Matrigali and ACES Awa Niang for a job well done in handling that situation quickly. Work Location: ERMC   Date: 6/24/21 Employee: Awa Niang Airport: Newark Liberty International Airport Experience: Thanks to ERMC ACES Awa Niang a 7 year old boy was reunited with his parents. The child was separated from his parents at P3. ERMC ACES Adam Matrigali radioed an announcement to alert all staff of the child still being on the AirTrain. Fortunately ACES Awa N found him on the AirTrain as it arrived into Station P4 and retrieved the scared child. She then radioed to the ACE at P3, ACE Adam M that she had the child. ACE Adam M then informed her of the train and car number the parents would be on. The family was reunited. Thank you ACES Adam Matrigali and ACES Awa Niang for a job well done in handling that situation quickly. Work Location: ERMC   Date: 06/23/2021 Employee: Shayna Jean - Phillipe Airport: Newark Liberty International Airport Experience: Shayna has gone out of her way to make sure the customers feel welcomed in the store and is always greeting everyone in a friendly genuine matter. Today I had two separate customers come and tell me how much of a delight she is and is so refreshing to have in the airport. Work Location: Starbucks   Date: 06/23/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: I want to thanks Virginia for always be so helpful specially when it comes to translating - she is always available to help. Work Location: ERMC Aviation   Date: 06/23/2021 Employee: Rose Bien - Aime Airport: Newark Liberty International Airport Experience: Rose is consistently handing out quality beverages and is always reliable and a team player. Work Location: Starbucks   Date: 06/22/2021 Employee: Carol Downing Airport: LaGuardia Airport Experience: Carol Downing notified my office at Contract Services of a water leak in the a conference room at HGR 7C. Due to her diligence, our Mechanical unit was able to secure the water from the malfunction pipe before any serious water damage occurred in the room. Our cleaning staff was able to vacuum up all the water that covered the carpeting and dry the carpet as well. Work Location: ERMC Aviation   Date: 06/22/2021 Employee: Merva Mighty Airport: JFK International Airport Experience: On 06/22/2021, agent Merva Mighty & Shaquana Lawrence had delivered above and beyond service.There was family of four including child.When elderly lady was coming down by the escalator,she fell and hurt herself badly.With the help of PAPD, she reached to the hospital.But daughter with kids were so nervous and shaky.At this point,ACES Merva stepped up and escorted passenger to take a taxi right in front of the pick up area.They were giving so much mental support and comfort to the passengers and made sure she reached home safely with the kids.Aces Merva & Shaquana did exceed service beyond expectations. Work Location: ERMC aviation   Date: 6/21/21 Employee: Oneka Lupe Airport: Newark Liberty International Airport Experience: Oneka Lupe is a supervisor who is very awesome and does a great job taking care of all her employees with passion and understanding she is an awesome team leader and I will like to nominate her because she is one of the best.... Work Location: ERMC   Date: 6/21/21 Employee: Keesha Parks Airport: Newark Liberty International Airport Experience: I have had the privilege of being supervised by Keesha on more than one occasion and was always impressed with how she give information to both passengers and ACES alike. She is always very knowledgeable and is not easily rancor. Work Location: ERMC   Date: 6/21/21 Employee: Keesha Parks Airport: Newark Liberty International Airport Experience: I have had the privilege of being supervised by Keesha on more than one occasion and was always impressed with how she give information to both passengers and ACES alike. She is always very knowledgeable and is not easily rancor. Work Location: ERMC   Date: 06/21/2021 Employee: Kevin Sotto Airport: Newark Liberty International Airport Experience: Kevin has been with Hyde Park Hospitality since we opened, and hasn't missed a beat since. He is the Manager for our locations in Terminal C and even throughout the epidemic, his leadership skills were top notch. We cannot thank him enough, pre & post COVID for keeping the team together & running the daily operations. Work Location: Hyde Park Hospitality dba World Bean   Date: 06/21/2021 Employee: Jamil Austin Airport: Newark Liberty International Airport Experience: As I was walking the Terminal yesterday, I observed CBP Officer Austin speak to a passenger who was not wearing a mask, he politely reminded the passenger a mask was required at which the customer then pulled out their mask and put it on. Officer Austin thanked him and the passenger then asked for help with terminal directions which Officer Austin provided. After I saw this, I introduced myself and thanked him for providing a 'personal touch in connecting' with this passenger in a courteous and positive manner. This is the type of customer engagement that makes a difference. A huge thanks to CBP Officer Jamil Austin! Work Location: Customs & Border Protection (CBP) - Global Entry Office   Date: 06/20/2021 Employee: Francisco Díaz Airport: JFK International Airport Experience: I've gotten great experience with Ms Rivera for the past years, She's upbeat and happy, very welcoming to all passengers and coworkers. She's an amazing employee. I wholeheartedly Nominate her for her efforts and outstanding performance. Thank you Francisco Diaz Work Location: ERMC   Date: 06/20/2021 Employee: Nodene Somerville Airport: Newark Liberty International Airport Experience: On Jun 20th, 2021 the Central Toll Plaza experienced numerous compounding issues resulting in a lengthy backup of traffic. Even as patrons expressed their frustration and anger Nodene worked quickly and effectively to address each issue while showing great professionalism to the patrons. This was only one of many occasions Nodene has shown her dedication to serving the costumer and the needs of the airport. Work Location: ABM Parking   Date: 6/17/21 Employee: Yaneth Matos Airport: LaGuardia Airport Experience: Thank you for your passion and caring for our guests. Work Location: OTG Management   Date: 6/17/21 Employee: Christopher Juarez Airport: JFK International Airport Experience: Christopher Juarez has passed three consecutive internal mystery shops for ABM. The evaluators stated for all three evaluations that he is professional, polite, and helpful. Work Location: ABM Taxi Dispatch Services   Date: 6/17/21 Employee: Ronald Ryke Airport: JFK International Airport Experience: Ronald Ryke has been consistent with passing four internal ABM mystery shops in April and May. The evaluator stated he was professional and knowledgeable when answering questions. Work Location: ABM Taxi Dispatch Services   Date: 6/17/21 Employee: Michael Doorn Airport: JFK International Airport Experience: Michael Doorn has passed 4 consecutive internal mystery shops for April and May.The evaluator communicated that he was superb based on the information provided and friendly. Work Location: ABM Taxi Dispatch Services   Date: 6/17/21 Employee: Frantz Innocent Airport: JFK International Airport Experience: Employee received positive feedback from the "Happy or Not" device located by the taxi area. Work Location: ABM Taxi Dispatch   Date: 6/17/21 Employee: Fabienne Seide Airport: JFK International Airport Experience: Employee received positive feedback from the "Happy or Not" device located by the taxi area. Work Location: ABM Taxi Dispatch   Date: 6/17/21 Employee: Yolanda Rodriguez Airport: JFK International Airport Experience: Employee received positive feedback from the "Happy or Not" device located by the taxi area. Work Location: ABM Taxi Dispatch   Date: 6/17/21 Employee: Shanella Ralph Airport: LaGuardia Airport Experience: Thank you for being a leader at Juice Press, always delivering the highest levels of customer service and making it look easy to make great smoothies! Work Location: OTG Management   Date: 6/17/21 Employee: Andrea Frugone Airport: LaGuardia Airport Experience: Thank you for caring for our guests and providing high levels of customer service in every interaction you have with our guests! Work Location: OTG Management   Date: 6/17/21 Employee: Dennis Mendoza Airport: LaGuardia Airport Experience: Thank you for your dedication and hard work. We love to see that you are always very welcoming to guests and co-workers. Keep up the great job! Work Location: OTG Management   Date: 6/17/21 Employee: Ricardo Hernandez Airport: LaGuardia Airport Experience: Thank you for all that you do. You are such a great team player and you always create an inviting environment for guests and staff. This is just a small token of gratitude. Keep up the great work! Work Location: OTG Management   Date: 6/17/21 Employee: Claudia Huayta Airport: LaGuardia Airport Experience: It is always an enjoyable experience when ordering. Thank you for your hard work and dedication. Keep up the great customer service! Work Location: OTG Management   Date: 6/17/21 Employee: Frederick James Airport: LaGuardia Airport Experience: Mr. James is a Supervisor in charge at Abm Parking Services. Very kind and approachable . He always find a solution for patrons with issues or his coworkers. Very helpful, diligent He goes above and beyond. He truly deserve a nomination for his hard work. Work Location: ABM Parking Services   Date: 06/17/21 Employee: Royston Hill Airport: Newark Liberty International Airport Experience: Mr. Hill provided excellent customer service when requested to come to the aide of passengers that were stranded on one of our roadways. We thank you for being a great addition to the EWR team! Work Location: ERMC Aviation Services   Date: 06/17/21 Employee: David Balchunas Airport: Newark Liberty International Airport Experience: Mr. Balchunas provided excellent customer service when requested to come to the aide of passengers that were stranded on one of our roadways. We thank you for being a great addition to the EWR team! Work Location: ERMC Aviation Services   Date: 06/17/2021 Employee: Emmanuel Clevereus Airport: Newark Liberty International Airport Experience: Mr. Cleverous was working as a taxi dispatcher at Terminal B on 06/17/21 and had run into a very difficult customer for a taxi ride that the person did not have full fare for. She went on to demand a lot of Mr. Cleverous, insulted him, and threatened him physically. Despite this, Mr. Cleverous remained calm, did not argue back, and even offered to GIVE her 10 dollars from his personal cash to help. The woman left before PAPD had arrived, but under such circumstances, I feel he needs to be recognized for his stellar performance under such pressure. Thank you, Emmanuel! . Work Location: ABM Taxi   Date: 06/17/2021 Employee: Emmanuel Clerveus Airport: Newark Liberty International Airport Experience: I received an email about Emmanuel Clerveus as to how he professionally handled a situation with a passenger a Terminal B. Just wanted to share this outstanding nomination on WeSoarHigher.com for Emmanuel Cleverous: Mr. Cleverous was working as a taxi dispatcher at Terminal B on 06/17/21 and had run into a very difficult customer for a taxi ride that the person did not have full fare for. She went on to demand a lot of Mr. Cleverous, insulted him, and threatened him physically. Despite this, Mr. Cleverous remained calm, did not argue back, and even offered to GIVE her 10 dollars from his personal cash to help. The woman left before PAPD had arrived, but under such circumstances, I feel he needs to be recognized for his stellar performance under such pressure. Thank you, Emmanuel! Work Location: ABM Taxi Dispatch Services   Date: 06/16/21 Employee: Marcia Vazquez Airport: Newark Liberty International Airport Experience: Marcia Vazquez provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 06/16/21 Employee: Nailah Craig Airport: Newark Liberty International Airport Experience: Nailah Craig provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 06/16/21 Employee: Irma Silva Airport: Newark Liberty International Airport Experience: Irma Silva provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 06/16/21 Employee: Gerson Martinez Airport: Newark Liberty International Airport Experience: Gerson Martinez provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 06/16/21 Employee: Areti Panteleakis Airport: Newark Liberty International Airport Experience: Areti Panteleakis provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: ABM Parking   Date: 06 Employee: Scott Assaiante Airport: Newark Liberty International Airport Experience: Scott Assaiante provided excellent customer service and support during the parking lot system outage that occurred on 06/16/21. We thank you for your quick response and assistance in keeping the Airport operation running smoothly. Work Location: Designa   Date: 06/16/2021 Employee: Geraldine Davis Airport: Newark Liberty International Airport Experience: I would like to acknowledge Ms. Davis for her exemplary customer service. Ms. Davis and a fellow employee went above and beyond to reach out to a frequent limo driver looking to retrieve a patron carry-on. The patron was relocating to NJ and had several suitcases and his carry-o with precious heirlooms. The limo broke down on the highway and had to be towed. The patron took all his luggage and forgot his carry-on. He was frantic and called our Customer Service for information to try and locate the driver. Ms. Davis along with her co- worker was able to provide pertinent information and the driver was able to return the carry-on after several attempts at locating the patron. The patron was overwhelmed at the help he received from our employees. They are deserving of this nomination. Work Location: ABM Parking   Date: 06/16/2021 Employee: Bernard McNair Airport: Newark Liberty International Airport Experience: I would like to nominate Mr. McNair for his exemplary customer service. Mr. McNair and a fellow employee went above and beyond to reach out to a frequent limo driver looking to retrieve a patron carry-on. The patron was relocating to NJ and had several suitcases and his carry-on with precious heirlooms. The limo broke down on the highway and had to be towed. The patron took all his luggage and forgot his carry-on. He was frantic and called our Customer Service for information to try and locate the driver. Mr. McNair along with his co- worker was able to provide pertinent information and the driver was able to return the carry-on after several attempts at locating the patron. The patron was overwhelmed at the help he received from our employees. They are deserving of this nomination. Work Location: ABM Parking   Date: 06/15/2021 Employee: Tele Fumey Airport: Newark Liberty International Airport Experience: A guest approached Tele's manager to inform us that they were very satisfied with the level of service Tele provided. The Guest elected for a digital receipt at a self check out, but then decided he wanted a printed copy. Tele immediately saw his level of confusion & promptly printed out a receipt. Guest was extremely appreciative. Work Location: OTG Global Bazaar Market   Date: 06/15/2021 Employee: George Cazares Airport: Newark Liberty International Airport Experience: George is an extremely hard worker and although his primary position is a server, he goes above and beyond to chip in to assist anyone that needs an extra hand. George is always willing to help & does it with a smile! Work Location: Garden State Diner   Date: 06/15/2021 Employee: Miguel Guerrier Airport: Newark Liberty International Airport Experience: Miguel is part of Garden State Cafeteria's Utility Team & we're grateful to have him. He's been with the Cafeteria over 3 years and is continuously still looking for way to learn or improve his skillset. Work Location: Garden State Cafeteria   Date: 6/15/21 Employee: Desmond Abotchie Airport: Newark Liberty International Airport Experience: A customer reached out to our Customer Service department to relay how impressed and satisfied she was with Desmond's service and attention. The customer had a connecting flight in Newark around the time that he was closing the store when she found out her headphones weren't working. So she rushed through the airport looking for a replacement pair. He was already in the process of closing up but he saw she was in need and decided to help. He quickly found what she needed for her next flight. He could have decided not to help because she arrived at the very end of the shift, but instead he was super helpful and made her day. Enough so that she went out of her way to make sure we knew how great he was! Work Location: InMotion Entertainment   Date: 6/14/2021 Employee: Ronald Ryke Airport: JFK International Airport Experience: While doing field observations, the dispatcher was outside assisting a passenger with a taxi and another passenger with questions. Mr. Ryke was professional to both, but truly patient and kind to the passenger he was helping with trying to address her concerns because she was a Spanish-speaking customer until the driver arrived to assist. Mr. Ryke was still attentive to her while proficient when dispatching other passengers. Work Location: ABM Taxi Dispatch Services   Date: 6/14/2021 Employee: Michael McGlyn Airport: JFK International Airport Experience: Doing field observations, Dispatcher provided a pleasant greeting and closing to passengers. Even provided a nice gesture by opening the door for passengers. Work Location: ABM Taxi Dispatch Services   Date: 06/14/2021 Employee: Blanca Parraga Airport: Newark Liberty International Airport Experience: It is always a pleasure to stop and buy a sandwich in Firehouse subs because of Blanca, her warm inviting attitude always leaves me with a smile on my face. Work Location: Firehouse Subs   Date: 06/13/2021 Employee: Paul Philippe Airport: Newark Liberty International Airport Experience: Mr Philippe got redeploy to INS to help out with the crowd. He was the only Aces and two supervisors at INS. He maned the front line all by himself and kept the line moving. The two supervisors was at the back controlling the line. He did a very exceptional job by himself up front Work Location: Ermc   Date: 06/11/2021 Employee: Marcos Huamanchumo Airport: Newark Liberty International Airport Experience: I would like to commend my brother's action on 06/11/2021 for flight UA363 EWRHNL. Honolulu flight was delayed for 4 hours and of course people were not so excited and we had some upset customers. My brother took an initiative by executing a UNITED TRIVIA GAME FOR CUSTOMERS. He created some questions about United Airlines and he went as a host and pick that microphone up and made customers participate, clap and laugh which made the customers forget about the 4 hour delayed of the flight. Customers who participated and answer questions correctly won a $25 travel certificate for their participation and answering questions correctly. My brother OWNED IT and made customers laugh and participate in these games he created and customers came up and told him thanks for making the delay so much fun. UNITED IS SO LUCKY TO HAVE YOU, BROTHER, AND CUSTOMERS ON THAT HONOLULU FLIGHT WILL DEFINITELY REMEMBER YOU AND CHOOSE UNITED NEXT TIME. YOU ROCK!!!! Work Location: United Airlines   Date: 06/11/2021 Employee: Andrea Perez Airport: JFK International Airport Experience: I observed my coworker, Andrea Perez, going above and beyond assisting an elderly passenger at terminal #4 Domestic; the passenger had a connecting flight with Delta but he got lost trying to get to the gate and he ended up by the baggage claim. Andrea took the passenger upstairs to the gate and he was able to make his flight. Work Location: ERMC   Date: 6/10/21 Employee: Carol Downing Airport: LaGuardia Airport Experience: First time I met Carol; I was visiting LGA for a job interview. Seeing my nervousness, she quickly reassured me that I would do fine on the interview. Just as quickly, I felt the nervousness and anxiety go away. Carol is a phenomenal person, whose natural persona is to help people. Whether a patron is calling frantically – looking for flight information or transportation options or it is an in looking for flight information or transportation options or it is an in-person visit to the facility, Carol remains calm, cool, and collected. This skill is probably the most important skillset need to successfully perform in customer service. Carol got skills!!! Work Location: ERMC   Date: 06/10/2021 Employee: Martha Orran Airport: Newark Liberty International Airport Experience: Always a welcoming presence when I arrive, Martha is always in a cheerful mood and very helpful expediting the agents through checkpoint Charlie Work Location: Allied Universal   Date: 6/10/21 Employee: Sharon Mcduffie-Pagan Airport: Newark Liberty International Airport Experience: Sharon has been doing an amazing job in AOC. She has been very patience and extremely helpful to the passengers looking for information about their Airlines. We appreciate your hard work and dedication. Work Location: ERMC   Date: 06/10/2021 Employee: Dignamara Morel Airport: JFK International Airport Experience: Aces Dignamara Morel did an outstanding job in assisting two passengers that exited the secure area by mistake. Aces accompanied these passengers through security to their gate to be reunited with her relatives as they were all connecting on a Qatar flight and got separated when they went to use the restroom and exited out instead. Work Location: ERMC   Date: 6/10/21 Employee: Sandra Baptiste Airport: Newark Liberty International Airport Experience: While I was assisting a passenger with calling the curtesy phone at P4 , I discovered that none of the courtesy phones were working to contact the designated hotels so the hotel shuttle can pick up the passengers; and the telephone number that was listed for the designated hotel wasn’t working as well. I called 3 field to let her know that the passenger wasn’t able to contact the hotel so the shuttle can pick her up , and the phone number that was listed didn’t work. Sandra met me at P4 Lobby . When she called the phone number that was listed for the hotel she noticed the number listed wasn’t working. Sandra googled another phone number for the Wyndham hotel that the passenger was looking for ; she got in contact with the customer service representative; that enabled the passenger to get a hotel shuttle to take her to her hotel . The passenger thanked us for all our help. Sandra went above and beyond the call duty to make sure that the passenger was picked up. Work Location: ERMC   Date: 06/10/2021 Employee: Sheryce Jackson Airport: Newark Liberty International Airport Experience: A passenger went out of his way to approach me just to say that "Sheryce is awesome" The guest was shocked by her level of enthusiasm and how passionate she is in her position. Work Location: OTG Global Bazaar   Date: 06/10/2021 Employee: Gerson Arguerta Airport: Newark Liberty International Airport Experience: Wow I just ate Firehouse Subs and just wanted to let you know that you have a Rock Star named Gerson! I was blown away by how hard this employee worked to ensure every guest was attended to during the delayed flights. Gerson never stopped working until every guest was served which is truly amazing! Thank you. Work Location: Firehouse Subs   Date: 06/09/2021 Employee: Nelson Cardona Airport: JFK International Airport Experience: I have been working at T4 for the past 20 years seeing Mr. Nelson Cardona performing above and beyond. He has always been the same hard working man, nice to everyone who approaches him with any question, available and able to do, any of his duties with the same enthusiasm as his first day of work. Mr. Cardona, in my opinion, is the best of the best at his job. Work Location: ABM   Date: 06/09/2021 Employee: Rico Soriano Airport: Newark Liberty International Airport Experience: ERMC ACES Rico Soriano takes pride in doing his duties well. I can always count on him to do a thorough inspection of his post and call in everything to me that needs attention. I never have to ask him questions to get the details of information he gives as his attention to detail ensures I am given all information needed. Mr Soriano thank you, you have no idea how grateful I am for your high level of professionalism. Thank you. Work Location: ERMC   Date: 06/09/2021 Employee: Berkeley Smith Airport: Newark Liberty International Airport Experience: I would like to thank ERMC ACES Berkeley Smith for always doing a complete and thorough inspection when he get's to his work station. He is one of the few I can count on to give me all the information on what needs attention. Thank you for your level of professionalism and attention to detail. I appreciate you. Work Location: ERMC   Date: 06/09/2021 Employee: Stefani Vallone Airport: Newark Liberty International Airport Experience: ERMC ACES Stefani Vallone is always a team player. She makes sure she relays any pertinent information to the ACES relieving her. As well as assisting them when ever they may need further help. Thank you for your level of professionalism and respect towards your fellow co-workers. Work Location: ERMC   Date: 06/09/2021 Employee: Tamara Henderson Airport: Newark Liberty International Airport Experience: ERMC ACES Tamara Henderson, always a fountain of information answering the airport information lines. But more so, knowing the airport and it's surrounding areas, her experience is invaluable. I turn to her more often then anyone else in the room when I need information I may not know. She is also a great team player, always assisting her fellow co-workers without having to be asked. Thank you ACES Tamara Henderson for all that you do. Work Location: ERMC   Date: 06/07/2021 Employee: Sheldon Waterton Airport: JFK International Airport Experience: Sheldon was asked to perform an inspection of the tracks due to an alarm being sent. This was the second attempt at finding the cause the alarm by an agent. The process was completed. In hindsight, Sheldon thought he saw something. He informed the Control Center of his findings. He gave a detailed description of the item and its location. Due to his situational awareness, a greater issue was diverted. Job well done. Work Location: Alstom Group Inc.   Date: 6/6/21 Employee: Keith Morris Airport: Newark Liberty International Airport Experience: Travelling at nights for many passengers can be very discombobulating and taking two or more trains within the airport doesn't help and missing a train can be very costly, financially, emotionally and otherwise. Therefore ACES is commission to provide timely, clear, precise and accurate information to soothe the travel experience. Keith has owned this responsibility and execute consistently to ensure passengers travel experience is less anxious and more comforting that a guiding voice is with in reach. Work Location: ERMC AVIATION SERVICES   Date: 06/15/2021 Employee: Luis Lowenstein Airport: Newark Liberty International Airport Experience: Luis is a cook at the cafeteria, but his job doesn't stop there! Luis is someone who is eager to help new employees on learning the ropes. Great asset to the team. Work Location: Garden State Cafeteria   Date: 06/4/2021 Employee: Luis Adorno Airport: Newark Liberty International Airport Experience: As the new Executive Chef for the C3 global bazaar Luis has demonstrated through his work ethic that he aims to be better everyday. Work Location: OTG   Date: 06/04/2021 Employee: Ayao Melegnam Airport: Newark Liberty International Airport Experience: I want to generally commend Ayao for his overall presence and value as a supervisor. Ayao is unparalleled in his knowledge of the ACES program, it’s operations and most importantly is always a resource for all ACES & Supervisors. Ayao’s energy and optimism bring enormous benefit to the operation, particularly on the long shifts Ayao is E2. When he is on duty, the posts are covered and the job gets done, not only in his role, but how his efforts ripple through the staff. The seemingly effortless way our operation proceeds due to his work cannot be undervalued. Ayao always “Owns It” Work Location: ERMC   Date: 06/04/21 Employee: Jose Torres Airport: Newark Liberty International Airport Experience: For many passengers travelling at night can be very discombobulating and taking two or more trains within the airport doesn't help and missing a train can be very costly, financially, emotionally and otherwise. Therefore ACES is commission to provide timely, clear, precise and accurate information to soothe the travel experience. Jose owned this responsibility and executed consistenly to ensure passengers travel experience is less anxious and more comforting that a guiding voice is with in reach. Work Location: ERMC AVIATION SERVICES   Date: 6/3/2021 Employee: Sandra Primus Airport: Newark Liberty International Airport Experience: Please pass on my thanks to Miss. Sandra Primus, an ACES of ERMC Aviation LLC. Today, she was working at Terminal C Air Train Platform and she was very professional in executing her duties in assisting many customers; she did it with a smile. I observed her multitasking in reaching out to the needs of almost every customer who approached her. Quite remarkably, she offered a passenger with a stroller and a baby to assist her getting on and off the elevator but the passenger declined and thanked her for the offer. She was walking from end to end on the platform assisting passengers and airlines crewmembers. I admire the way she took the time to listen and and give her full undivided attention to customers questions in trying to meeting their travelling needs. Please keep up the great professional work you are doing because you are directly contributing towards making our customers happy and confident at EWR. Ramchandar Motiram Patron Services Coordinator, EWR. Work Location: ERMC Aviation LLC   Date: 6/1/21 Employee: Yaneth Matos Airport: LaGuardia Airport Experience: Thanks for your motivation and hard work! Work Location: OTG Management   Date: 6/1/21 Employee: Anthony Torres Airport: LaGuardia Airport Experience: Thank you for always being a positive force and willing to go the extra mile for your team! Work Location: OTG Management   Date: 6/1/21 Employee: Mohammad Tufail Airport: LaGuardia Airport Experience: Mr. Tufail is been with ABM Parking Services about a year as Audit Supervisor. He makes sure the work is done within the deadline, very respectful and he goes above and beyond towards his co-workers and his managers. He is definitly an asset for the company. Work Location: ABM Parking Services   Date: 6/1/21 Employee: Rosemarie Reyes Airport: LaGuardia Airport Experience: R. Reyes was observed during peak Memorial Day travel with proactively engaging customers along the terminal frontage, making loud and succinct announcements for where to find ground transportation, and seeking to connect with customers who appeared confused, before they even approached her. Great job! Work Location: ERMC ACES   Date: 06/01/2021 Employee: Matthew Berry Airport: JFK International Airport Experience: We received the following passenger compliment for JFKIAT Operations employee Matthew Berry. I wish to compliment the professionalism, courtesy and helpfulness of Mathew Berry. Having lost a valuable hat on the plane, I encountered Mr. Berry and he was instrumental in enabling the hat to be retrieved. Without his help, I am confident this favorable result would not have been achieved. He is an outstanding representative of JFK Airport. Work Location: JFKIAT   Date: 06/01/2021 Employee: Hander Villalta Airport: Newark Liberty International Airport Experience: ERMC ACES Hander Villalta went above and beyond while working at the RailLink Station trying to assist several passengers. The passengers were apparently here in the US on Work Visa's and was looking to find somewhere to get the Covid vaccination. ACES Hander was attempting to find a location via his tablet, which was having difficulty due to the Wifi, he then obtained permission to try on his phone. Encountering difficulty trying to find a location that accepted walk ins, Control Desk was contacted for assistance. ACES Hander was determined to assist these passenger's and did all he could and more in doing so. Well done ACES Hander, you are an excellent example of what true customer service is supposed to be. Work Location: ERMC   Date: 6/1/21 Employee: Erica Spearing Airport: Newark Liberty International Airport Experience: I went through security and left my luggage on the conveyor belt. My gate was changed and by the time I was settled at the correct gate I realized I didn’t have my luggage with me. Completely in tears I ran into Erica Spearing. She saw me shaking and took the time to calm me down so that she could help me out. Theresa Lawson saw me walking around with Erica so she stopped to see what the issue was. With one phone call, Theresa found my bag (it was still at security) and walked me back through. I am not sure what protocol is in this situation but these ladies are more than deserving of some sort of bonus. Work Location: TSA   Date: 6/1/21 Employee: Gerson Martinez Airport: Newark Liberty International Airport Experience: Mr. Gerson was working the field in the Short-Term Parking Lot. He noticed a patron walking slowly. He continued his task and came back around to check on the patron when he noticed him slumped on his steering wheel. He immediately flagged down his manager and an ambulance were called. His owning his observation of that patron resulted in him receiving necessary medical attention. Great observation and job! Work Location: ABM Parking   Date: 6/1/21 Employee: Yolanda Shields Airport: Newark Liberty International Airport Experience: Ms. Shields on a daily basis seeks to connect with her employees. She makes sure that each and everyone is properly informed and what is expected of them. She consistently wipe down and disinfect the rails, handles and time clocks to ensure that everyone is working in a safe environment. Ms. Shields goes that extra mile to show her appreciation of her employees efforts. She is deserving of the recognition. Work Location: ABM Parking   Date: 6/1/21 Employee: Nelson Medina Airport: JFK International Airport Experience: Supervisor Nelson Medina went above and beyond assisting passengers at Terminal 5, Sunday, May 30, 2021. He was greeting and assisting passengers with giving information, finding transportation and connecting to drivers, escorting passengers to the Air Train stations and even helping with finding bags and lost items. Excellent service! Work Location: ERMC AVIATIONS   Date: 6/1/21 Employee: Chloe Shumate Airport: Newark Liberty International Airport Experience: Compliment was received by a passenger through TSA Contact Center - Submitted on Sat, 05222021 - 08:53 Submitted values are: Categories Screening Please provide a description of your comment. So my family Wife, 3 year old, 3 month old, and myself Dad are flying for vacation and encountered security TSA before getting to our gate. My wife was already upset as to how we would do it with a newborn and a toddler. When we got to the gate Chloe gave direct direction instructions and patience which allowed my family to get through security with little to no issues. I praise Chloe's patience and professionalism that made the experience seamless and rather easy. I would love to praise the whole crew that contributed to the process, but Chloe was a key part to a pleasant experience. Work Location: TSA   Date: 6/1/21 Employee: Puvitha Prashanth Airport: Newark Liberty International Airport Experience: Puvi is an absolute shark! She is new to the company and has been crushing everything. She is small and mighty and she is aware of everything going on. She’s basically a firefighter, a coach, mentor, a counselor, and an account executive all rolled into one. Keep on rocking in the house Puvi!! Work Location: OTG - C3   Date: 5/31/21 Employee: Alexandra Ramirez Airport: LaGuardia Airport Experience: Thank you for serving all the guests with a smile, and for always going above and beyond for the team/ guests. Work Location: OTG Management   Date: 05/31/2021 Employee: Kattia Maldonado Airport: JFK International Airport Experience: ACES Kattia was observed guiding an elderly passenger who was in dire need of help. ACES was attentive, professional, helpful and went above and beyond to assist passenger, she escorted pax to the airtrain and made sure pax was well on his way to his destination. Work Location: ERMC Aviation   Date: 5/29/21 Employee: Ann Evans-Spence Airport: Newark Liberty International Airport Experience: Always welcoming passengers with a smile and a lovely greeting. Follows protocol and is very knowledgeable in all areas of the airport. Goes above and beyond. Great person to work with. Work Location: ERMC Aviation   Date: 05/29/2021 Employee: Heraldo Ryman Airport: Newark Liberty International Airport Experience: Comes to post on time. Always polite and friendly to everyone around. Very helpful to passengers. Work Location: ERMC Aviation   Date: 05/29/2021 Employee: Ann Evans-Spence Airport: Newark Liberty International Airport Experience: Always welcoming passengers with a smile and a wonderful greeting. Very knowledgeable in all areas of the Airport. Willing to go above and beyond. Excellent and efficient and always a pleasure to work with. Work Location: ERMC Aviation   Date: 05/29/2021 Employee: Georgette Ross Airport: Newark Liberty International Airport Experience: Georgette Ross maintains excellent work ethics in all her post. Exceed expectations and always follow protocol. Wonderful to work with. Work Location: ERMC Aviation   Date: 05/28/2021 Employee: Awa Niang Airport: Newark Liberty International Airport Experience: I would like to congratulate her for the wonderful job she does always with a smile when greeting passengers making sure they receive the right information for their destination, keep up the good work. Work Location: ERMC Aviation   Date: 5/26/21 Employee: Indra Maywala Airport: JFK International Airport Experience: Indra did an exceptional job, with a blind passenger going to NYC. She helped him understand all the directions required, in order to have a safe and pleasant journey to Manhattan. I felt she gave him directions so cleared, that this persons did not feel he was not able to see. Her ways to explain or tell him how to get there, were just amazing. Work Location: ERMC   Date: 05/26/2021 Employee: Natasha Harrigin Airport: JFK International Airport Experience: Your agent Natasha is doing an awesome job in cleaning. I observed how well she took the time out to do her work well. Work Location: ABM   Date: 05/25/2021 Employee: Indra Maywalall Airport: JFK International Airport Experience: An elderlypassenger was very nervous and anxious because she the person meeting her wasn't there and she didn't have a phone to call them, Supervisor Indra took care of the situation; she offered a phone call to the passenger and got in touch with the person that was meeting the passenger, the person happened to be in the wrong terminal. Thanks to Indra the passenger was able to meet with her relatives. Work Location: ERMC Aviation   Date: 05/25/2021 Employee: Syed Shakil Airport: LaGuardia Airport Experience: I was in the Terminal B Parking Garage conducting an inspection when a taxi cab mistakenly drove into the garage. I didn't know how to guide her out, so I went into the ABM Parking Office to see if anyone was available to assist. As I entered the office, Syed came in my direction and asked if he could help. As I was explaining that I couldn't guide the taxi out of the garage, he told me not to worry and that he would take care of it. Syed immediately went to the taxi driver and guided her out of the garage without incident. Even with masks on, he was smiling and conducted himself very professionally. He took care of the situation without hesitation or delay. Kudos to Syed!! Work Location: ABM Parking   Date: 05/25/21 Employee: Cheryl Andrews Airport: Newark Liberty International Airport Experience: Cheryl has been stepping up like crazy. She is such a hard worker and has the best spirit of anyone I know. She always does the right thing even when no one is looking. She helps others and trains them to also be the best and dig deep to find more within themselves. Great job Cheryl keep up the amazing work!! Work Location: Saison   Date: 05/25/2021 Employee: Lydia Dilullo Airport: JFK International Airport Experience: Aces L. Dilullo displayed professionalism in summarizing a situation regarding a couple exiting a flight at terminal 5 domestic area. The male passenger was physically pushing his female companion and she was crying out that she needed to call her mom. Aces took the initiative to call PAPD at once resulting in their prompt arrival which caused other passengers around to cheer that help arrived for this woman. Thank you for you quick action, Aces Lydia Dilullo. Work Location: ERMC   Date: 05/25/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Employee always exceeds expectations and is the most knowledgeable in her function. Always with a positive attitude and professionalism. Work Location: Allied Universal   Date: 5/24/21 Employee: Ryan Hilliman Airport: Newark Liberty International Airport Experience: Ryan, Ryan . . . I must say I am very proud to nominate this guy. Ryan is an awesome Supervisor for the Aces program. Working with Ryan everyone feels appreciated in every way possible. Ryan is an approachable supervisor and he loves what he does. Ryan Seeks to Connect with his staff as well as all the passengers he encounters. Respectful employee, he shows ownership in everything he does. So Ryan continue to do the fabulous job you do because it shows.... Work Location: ERMC   Date: 5/24/21 Employee: Beatriz Filippelli Airport: Newark Liberty International Airport Experience: Aces Beatriz always seeking to connect with everybody. When Beatriz works you can see she loves what she does it shows. Beatriz continue to enjoy what you does because you puts a smile on the passengers faces and they can leave EWR saying they were treated great. Work Location: ERMC   Date: 5/24/21 Employee: Slavsky Pierre Louis Airport: Newark Liberty International Airport Experience: Slavsky is a Supervisor who is a very humble, selfless, ambitious, helpful, respectful, positive, and passionate person when dealing with his staff as well the passengers around him. Slavsky deals with very stressful situations and helps resolve it like it's nothing. I am very proud to say we as a team appreciate him. So Slavsky, continue to do that awesome job you do. .... Work Location: ERMC   Date: 5/24/21 Employee: Nicole Zamudio Airport: Newark Liberty International Airport Experience: On 4-21-21 The TSA received an email compliment from Peter O’Kane Manager, Airports-Newark Chef de service-Aeroports-Newark about TSA Lead Transportation Security Officer Nicole Zamudio. Email listed below; Good afternoon Tom, at your convenience kindly recognize Nicole Z. TSA rep working at A1 last week. She went out of her way to assist a customer with a small baby, traveling alone in finding her cell phone. The customer was extremely upset at losing the phone and Nicole was an absolute ace in tracking the phone down and assisting in getting it back to the customer. We get enough negative stuff around here, I wish we all had more employees like Nicole. Appreciate your time. Peter Peter O’Kane Manager, Airports-Newark Chef de service-Aeroports-Newark Peter.okane@aircanada.ca Office 973 961-1702 Work Location: TSA   Date: 5/24/21 Employee: Steven Koffa Airport: Newark Liberty International Airport Experience: Steven works very hard most of the time by himself answering questions and crowd control with over 600 passengers sometimes with no complaints!! Work Location: Ermc aviation   Date: 5/24/21 Employee: KAYLA REED Airport: Newark Liberty International Airport Experience: ACES KAYLA IS ALWAYS A PLEASURE WORKING WITH HER. WHEN EACH PASSENGER WALKED IN HER SMILE ALONE MADE THEM FEEL WELCOMED. SHE HAS SO MUCH ENERGY AND IS ALWAYS A TEAM PLAYER. Work Location: ERMC AVIATION   Date: 5/24/21 Employee: DENNIS WILLIAMS Airport: Newark Liberty International Airport Experience: ACES DENNIS IS A HUGE HELP IN THE CUSTOMS IMMIGRATION HALL. HELP GOES ABOVE AND BEYOND HELPING PASSENGERS WITH CUSTOM FORMS, DIRECT PASSENGERS, AND COMMUNICATING WITH THE TEAM. Work Location: ERMC AVIATION   Date: 5/24/21 Employee: DIANA GALVIS Airport: Newark Liberty International Airport Experience: ACES DIANA IS A TRUE LEADER. SHE TAKES CHARGE WHEN SHE SEES EITHER HER TEAM MEMBER IN NEED OR A PASSENGER. SHE GOES ABOVE AND BEYOND AND GETS THE JOB DONE Work Location: ERMC AVIATION   Date: 5/24/21 Employee: Biljana Radinovic Airport: LaGuardia Airport Experience: Thank you for being passionate about your work and having fun with everything that you do! Work Location: OTG Management   Date: 5/24/21 Employee: Shanella Ralph Airport: LaGuardia Airport Experience: Thank you for being a team player, and working with your fellow crewmembers to make for a great experience at Juice Press! Work Location: OTG Management   Date: 5/24/21 Employee: Sam Wong Airport: LaGuardia Airport Experience: Thanks for your everyday support and silently making OTG shine, giving excellent service and helping our business to grow! Work Location: OTG Management   Date: 5/24/21 Employee: Zenon Quinones Airport: LaGuardia Airport Experience: Thank you for helping a guest that was choking by performing the Heimlich maneuver. We commend you for your commitment to safety, integrity and caring for our guests and the bravery that you displayed in helping them!! Work Location: OTG Management   Date: 5/24/21 Employee: Larry Garlick Airport: LaGuardia Airport Experience: Thank you for always working hard trying to keep all coolers full and assisting the receivers with their deliveries. Work Location: OTG Management   Date: 5/24/21 Employee: Sultana Mahmuda Airport: LaGuardia Airport Experience: Thank you for helping not only as a cashier but as a merchandiser stocking up the floor to ensure a successful close! Work Location: OTG Management   Date: 5/24/21 Employee: Roman Wojciech Airport: LaGuardia Airport Experience: Thank you for assisting management in any thing we ask for assistance. Ensuring our coolers audits look good and splitting/restocking time fire. Work Location: OTG Management   Date: 5/24/21 Employee: Myriam Miranda Airport: LaGuardia Airport Experience: Thank you for assisting with restocking the floor, splitting/restocking time fire, staying late to assist us in ensuring a successful close. Work Location: OTG Management   Date: 5/24/21 Employee: AnnMarie Hussain Airport: LaGuardia Airport Experience: Thank you for being helpful and going the extra mile! Work Location: OTG Management   Date: 5/24/21 Employee: Shaheem Harris Airport: LaGuardia Airport Experience: Thank you for always being a team player and helping out when needed! Work Location: OTG Management   Date: 5/24/21 Employee: Ricardo Armogan Airport: LaGuardia Airport Experience: Thank you for your assistance with making sure everything gets taken care even if you have to stay late! Work Location: OTG Management   Date: 5/24/21 Employee: Margaret Maciag Airport: LaGuardia Airport Experience: Thank you for the giving WOW experiences to the guests. You been wonderful addition to our MAT team. Thank you!! Work Location: OTG Management   Date: 5/24/21 Employee: Romylet Pierre Airport: Newark Liberty International Airport Experience: Great customer service! Work Location: Wendy’s terminal C   Date: 5/24/21 Employee: Alicia Jimenez Airport: Newark Liberty International Airport Experience: Provides amazing front counter service! Work Location: Wendy’s terminal C   Date: 05/24/2021 Employee: Patria Brea Airport: Newark Liberty International Airport Experience: Patria goes out of her way to make sure every customer gets everything they need. Work Location: Wendy’s terminal C   Date: 05/24/2021 Employee: Javier Paulino Airport: Newark Liberty International Airport Experience: I want to acknowledge Javier as an example of a top ACES. Javier always helps passengers with information that is accurate and thoughtful. Additionally, Javier is always willing to be a team player and reliably and consistently accomplishes any duty he is asked to perform. Javier always rises to the occasion and demonstrates that he "Owns It" whenever he is presented with a situation. Please keep up the great work Javier! Work Location: ERMC AVIATION   Date: 05/24/2021 Employee: Margie Floyd Airport: Newark Liberty International Airport Experience: I want to acknowledge Margie as an example of a top ACES. Margie always gives her best efforts to the passengers and anyone else she encounters while on duty. She provides complete information, and is always aware of her surroundings and anticipates passenger situations before they occur. Margie is also extremely reliable and is always ready to stand in where needed. Margie always can be counted on to do what needs to be done and therefore Exceeds Expectations. I know she will continue to keep up the great work! Work Location: ERMC AVIATION   Date: 5/24/21 Employee: Alaziah Campbell Airport: Newark Liberty International Airport Experience: Alaziah is such a nice person. Always welcoming, always willing to help the team out and very much a great worker. She does an amazing job in INS with assisting passengers. We appreciate her work ethic. Work Location: ERMC   Date: 5-24-21 Employee: Alise Charles Airport: Newark Liberty International Airport Experience: Alise is an amazing Supervisor. She's always assisting other supervisors and Aces when in need. She has such great energy and very much proactive out there on the field. Alise, I appreciate your helping hand and your kindness. Thanks for always being a team player. Work Location: ERMC   Date: 5/23/2021 Employee: Cami Couyoute Airport: Newark Liberty International Airport Experience: Camy shows true leadership in the Vanguard Kitchen . He exceeds his responsibility as line cook shows true dedication and excellence when he works his shifts. Even comes to work on his days off to work and continue to put out excellent food because he has been dedicated since day one. And, loves to make beautiful dishes at Vanguard Kitchen. Work Location: Vanguard Kitchen   Date: 05/22/2021 Employee: Jaclyn Buccheri Airport: Newark Liberty International Airport Experience: Jackie is one of our managers that is the backbone of the operation! She has a great attitude to please guests, Crew members and airport employees. She makes sure that everyone has what they need, gives clear direction and expectations and helps the team achieve their goals. Work Location: OTG   Date: 5/22/21 Employee: Joselynne Lazo-Cruz Airport: Newark Liberty International Airport Experience: An 86 year old passenger had difficulty with a rental car reservation and had been back and forth on the AirTrain a couple of times. I encountered the passenger at P3 after he was directed there by Joselynne and was able to assist him. While I was assisting him, he told me he wished to make me aware of Joselynne noticing him on his trips through A-ATP, and approaching him to offer assistance and guidance. He said he felt assured by the treatment she gave to him and was grateful that she was there to take an interest in his predicament. I want to compliment Joselynne for her awareness of the passengers and the kind way in which she helped this passenger in particular. Work Location: ERMC AVIATION   Date: 05/21/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: Aces V. Moreno assisted a non english speaking passenger to retrieved her luggage after she got confused and left it on the carousel and came out of customs area. Aces located an airline representative to clear the luggage and bring it out to the passenger as she cannot return to the secure immigration area. Work Location: Unifi Services   Date: 05/21/21 Employee: joseph borriello Airport: JFK International Airport Experience: Good afternoon Mr. Joe works for WFS for more than 20 years and always comes to work with a smile and excellent customer service. He works for building 9 handling all medical supplies from masks, PPE and more, making sure that all our NYC hospitals get their shipments on time during Covid 19. We appreciate Mr. Joe for being a true New Yorker and helping our community. Thank you, Gamal Hussein World Wide Flight JFK operation Manager Work Location: worldwide flight service   Date: 5/21/21 Employee: Adrian Vargas Airport: LaGuardia Airport Experience: Mr. Vargas customer service skills are exceptional, always pleasant, approachable and the food served is awesome! Work Location: Villa Enterprises   Date: 5/21/21 Employee: Nancie Dortilis Airport: Newark Liberty International Airport Experience: Nancie is always very welcoming with all the guests and greets them by name and by drink. Work Location: Starbucks   Date: 05/21/2021 Employee: Alina Porombica Airport: Newark Liberty International Airport Experience: Often our support teams are overlooked but Alina is one of our warehouse managers that has a passion to help and makes sure the team at the store level is ready to help our guest and provide the best experience. Alina owns this process by making sure she maintains products available, communicates any changes and gets anything done, even on the most challenging days! Work Location: OTG   Date: 05/21/2021 Employee: Shequelle Williams Airport: Newark Liberty International Airport Experience: Shequelle was the only ACES staff on duty in the Terminal B FIS on Friday evening when we had the first Turkish Air flight into Newark. Because it was the first flight there were a lot of passengers and some things that did not go perfectly. When Customers first entered the FIS hall, none of them had been given Customs Declaration Forms to fill out and CBP required the forms to process the passengers. I helped Shequelle distribute the forms and she started to organize the passengers into the queue line. One of the passengers was an elderly woman traveling by herself who did not speak English or Turkish, and none of the flight crew or other passengers spoke her language (She had a Tunisian passport). The woman was visibly upset and she became vocal and began to upset the other passengers and crew who were unable to help her. Shequelle went over and very caringly coaxed the passenger over to a seating area and was able to communicate to her without speaking the la Work Location: ERMC   Date: 05/20/2021 Employee: Royston Hill Airport: Newark Liberty International Airport Experience: MR, Hill is a Supervisor with impecable qualities. He would go above and beyond for anyone who need assistance. I am so proud to call him my mentor. Work Location: ERMC   Date: 05/20/2021 Employee: Oneka Lupe Airport: Newark Liberty International Airport Experience: She is caring and loving person who would go above and beyond to assist anyone and give advice to those who need it. I am proud of her. Work Location: ERMC   Date: 05/20/2021 Employee: Janie Westfield- Mcgivney Airport: JFK International Airport Experience: Aces Janie went above and beyond in assisting a passenger travelling to Turkey. Passenger needs an airline representative to assist him as he was supposed to be on the flight three days ago, fortunately aces Janie manage to locate an employee even as they didn't get a flight at this time. Work Location: ERMC AVIATION   Date: 05/20/2021 Employee: Mary Hamilton Airport: Newark Liberty International Airport Experience: Mary as Supervisor at the Airport Operations Center had need to communicate through a prolonged Airtrain Service break. From 12 noon through 220pm she advised, coached and corrected information transmitted to the ACES staff during the more difficult 'partial' bus operation that included two mode changes to the Airtrain, and a couple of buses going to various locations. She kept the staff informed with clear instruction and retransmitted all relevant information when the Airtrain Platform ACES had their shift change after 130pm. She even advised ACES when a train had been stuck with passengers for an extended period that the passengers may be arriving a little irritated. She made it much easier for the ACES to provide quality service in the field working from her central location. Work Location: ERMC   Date: 5/20/21 Employee: Jason Wolfowitz Airport: Newark Liberty International Airport Experience: Jason help a passenger who’s carry on broke will going thru TSA. The client walked into our store and Jason made it very easy for the client to transfer her belonging into a new Tumi bag. The carry on that broke on her was also a tumi bag and Jason made sure we would send the broken bag to our repair center since the bag was still under warranty. Our clients was so pleased by Jason exceptional service and I felt the need to share this story. Work Location: Tumi Stores   Date: 5/20/21 Employee: Gabe Amato Airport: Newark Liberty International Airport Experience: It’s an incredible work experience to work under a leader whose skills and talents are notable. I get to learn something new from him every day. it has been a great honor to see how a great leader lead. Gabe lives the values in all his interactions ranging from peer to peer, manager to employee, manager to guest. His dedication to not only our company, to our management team, and to our unit as a whole should not go overlooked. Gabe is changing the tone for the better, and his effective leadership should be acknowledged. on behalf of C1, thank you for all that you do! :) Work Location: OTG   Date: 05/20/2021 Employee: Rose Klein Airport: Newark Liberty International Airport Experience: Rose is such a welcoming person. She has a special way to bring guests to the store, welcome them, and show a great smile, even under the mask! You can find her by the Just Walk Out store by Gate 74. She treats guests and coworkers in the best manner and is always willing to go above and beyond. She is a rockstar! Work Location: OTG   Date: 05/20/2021 Employee: Monica McKenzie Airport: JFK International Airport Experience: Delta passenger Dr. Suzanne Wood left her phone in the restroom and had already left the terminal. She then re- entered the terminal and approached JFKIAT employee Monica McKenzie for assistance. Monica immediately made several phone calls to try and determine which restroom the phone was left in. Monica then went all the way to the restroom and brought the phone back to her. Dr. Wood couldn’t believe how nice and helpful Monica was and this experience exceeded her expectations. Work Location: JFKIAT   Date: 5/19/20 Employee: Darrell Thomas Airport: Newark Liberty International Airport Experience: Darrell Thomas was in an area that wasn't passenger facing but I observed an employee approach him and ask for directions. Darrell's tone, words and body language all indicated that we was very happy to help her and he provided accurate directions. Darrell represented EWR well, he was warm and knowledgeable. Work Location: Delta Global Services   Date: 05/19/2021 Employee: Glenda Bruton Airport: LaGuardia Airport Experience: I am submitting on behalf of LaGuardia Airport Operations Group Supervisor Carlos Soto regarding to an email sent to our management team about Taxi Supervisor Glenda Bruton. Taxi drivers needed to be informed of the process to follow to avoid high wait time for passengers pick up. He appreciated Ms. Bruton for dispatching cabs and getting them back in the routine. Because of her initiative of dispatching cabs during low flight activities, it helped the operation flow smoother. Work Location: ABM Taxi Dispatch Services   Date: 5/19/21 Employee: Tammylee Roman Airport: Newark Liberty International Airport Experience: On 5/19/2021, I was advised of a missing laptop that belonged to West Point Military Cadet Eli Maxwell. *Cadet Maxwell advised that he was going through Newark Liberty International Airport TSA Security Screening at Gate A35 to board American Airlines Flight 2389 bound for Charlotte, NC. While in-flight, Maxwell realized he left his ‘West Point issued’ laptop behind at the TSA screening checkpoint. *Cadet Maxwell’s father is Federal Express Corp. Sr. Vice President for Legal & Security. I was called and asked if I can assist in locating the missing laptop. *I contacted TSA Inspector Tammylee Roman and advised her of the situation with regards to the missing laptop. *TSI Roman was kind enough to assist in locating the missing laptop and providing the instructions on how to retrieve it and get it back to its rightful owner. *I want to thank Tammylee Roman for her immediate assistance and professionalism in locating the missing laptop. Her assistance was grea Work Location: TSA- Inspector   Date: 5/18/21 Employee: Ahmed Hussein Airport: Newark Liberty International Airport Experience: Mr. Hussein is a supervisor for the Academy Bus Company working for The Port Authority for the fleet operating the Long Term Parking Lot. As such, when he is on duty, he goes out of his way to keep myself and my other Port Authority co workers in Landside Operations informed of exactly what is happening in the field as the day goes on. This includes bus and charger repair issues, traffic conditions and roadway conditions not just along the P6 route, but all around the airport. He monitors and moves buses that are currently being charged and moves them off so room can be made for the next buses. He is very knowledgeable about buses and uses that to help do small repairs on buses here before having to send them to the repair shop, saving time. He is a credit to his Company and a credit to Us. Work Location: Academy Bus   Date: 5/18/21 Employee: Maria M. Mendez Airport: Newark Liberty International Airport Experience: Renewal of ID's can sometimes be an effort, but so far, I have fortunately had Maria for the past 2 years (ironically) handle my process. Highest professional standards, efficient, warm and caring individual. Always giving undivided attention! I have never had to ask a question twice....because she will listen intently. and then, will give thorough instructions or directions for assistance. It was a pleasure and comfort to have her assist me and truly hope that I will be able to see her again, during the next process. A positive "plus" experience!!! Work Location: Allied Universal Security Services   Date: 5/18/2021 Employee: Saffi Rehman Airport: LaGuardia Airport Experience: Saffi Rehman, Assistant Manager for ERMC proactively helped customers during a potential security incident at Terminal B. A security incident forced LGA to temporarily close the Arrivals roadway. Knowing that passengers would need to be redirected to the departures level to exit the airport, Saffi did not hesitate to assist customers. He raced over to Terminal B from his office at Hangar 7 and directed customers to the Terminal B Departures level. This action assisted customers in order to safely secure transit options such as a taxi or bus. The taxis and busses had been temporarily re-directed to the departures level. It also helped customers to get out of potential harm’s way. Saffi's professionalism, courage and leadership skills are exemplary. We are lucky to have Saffi as a critical stakeholder in the greater LGA family. Ian R. Van Praagh Work Location: ERMC   Date: 5/18/21 Employee: Alexander Castillo Airport: Newark Liberty International Airport Experience: Alex always takes the time to greet all the customers in a welcoming manner and makes sure that everyone stays customer focused throughout his shift. He is always a role model in the store and displays all of Starbucks green apron standards - Be Genuine, Be Welcoming, Be Knowledgeable, Be Involved and Be Considerate. Work Location: HMSHost   Date: 5/18/21 Employee: Nayleen Vasquez Airport: Newark Liberty International Airport Experience: Nayleen runs her shift smoothly and consistently all the time. She is a great role model for the rest of the baristas and owns her shift. Work Location: Hms Host   Date: 5/18/21 Employee: Emmanuel Clervus Airport: Newark Liberty International Airport Experience: I was walking from terminal b to terminal c and a young lady was crying saying she miss her ride and they were not going to come back. Emmanuel stop myself to ask what can we do. We try calling back her family and they mention they had an emergency so she would have to wait until later down in the night after a few hours. Emmanuel felt so sorry that he ask can he help put her in a taxi being she didn't had the money. The passenger was crying and was surprised that a stranger was willing to help. His compassion was so genuine that melted by his suggestion and I would love to nominate him for his Above and Beyond service that when this young lady go home she could now say that her airport experience that was crazy became awesome... Work Location: ABM Taxi   Date: 5/18/21 Employee: Derek Thomas Airport: Newark Liberty International Airport Experience: Aces Derek was working at Terminal B arrivals door 6 helping passengers to get on the bus to terminal C. In the midst of him working that post, a lot of other passengers needing help and continued to approach him for assistance, which he continued to give and multitask - exceeding expectations in his work like he always does. Keep up the great job. Work Location: ERMC   Date: 5/18/21 Employee: Mensah Gunn Airport: Newark Liberty International Airport Experience: A family was looking for they family member that they could not get in contact with after the party landed. They family member continue to call the control desk numerous times for help. Control desk try everything possible until the last result she ask Mensah can he just go thru terminal B and A and look to see if any guy from Ethiopian look stranded Mensah never give up. He proceed to terminal A where he found the passenger. He let control Desk aware and he let the member use his phone to get in contact with someone so they can come and get him. Great Job Mensah... Work Location: ERMC   Date: 05/18/2021 Employee: Yvette Malave Airport: JFK International Airport Experience: While out in the field making my rounds I as I approach the terminals I often see Ms. Malave pleasantly greeting passengers, answering questions and engaging customers by apologizing and making light conversation when passengers are waiting for taxis to arrive to the terminal. Work Location: ABM Taxi Dispatch Services   Date: 05/18/2021 Employee: Virgilio Dominicci Airport: Newark Liberty International Airport Experience: I have observed Mr. Dominicci in the main vertical circulation area in terminal B at EWR assisting passengers who need wayfinding or have questions. I saw him there a few days in a row so I went up to him to ask him if he was assigned at this location by his company, and he stated that he was not. He said he saw that a lot of passengers seemed to be lost in this area and was taking some of his break time to help. He was always very approachable and took the time to direct passengers to their location and offer assistance to their questions. He clearly goes above and beyond to take his personal time to help our customers and assure they have a very positive experience. Mr. Dominicci exemplifies a positive attitude and a willingness to make every customer feel welcome. We are grateful for his actions and assistance and I highly recommend him for a WE SOAR award. Work Location: United Airlines   Date: 05/17/2021 Employee: Waleska Perez Airport: Newark Liberty International Airport Experience: While monitoring the taxi area at the terminals on May 17th. I witnessed Waleska Perez assist a passenger . Waleska observed the passenger breathing heavily after walking from the terminal to taxi area. The passenger had her mask down. Waleska compassionately told her to take her time and kindly offered her a new mask. Passenger was very thankful for the mask because she was having a hard time breathing through her mask. Work Location: ABM Taxi Dispatch Services   Date: 05/17/2021 Employee: Remise Joseph Airport: Newark Liberty International Airport Experience: Remise shows true passion in her cooking. For the last three weeks of having the pleasure to work with her she goes above and beyond to showcase true culinary skills for the clients of United Airlines and OTG! And keeps a bright smile on her face as she works very hard. Work Location: Vanguard Kitchen   Date: 05/15/2021 Employee: Tanisha Weir Airport: JFK International Airport Experience: AirTrain agent was assisting passengers during a partial shutdown of AirTrain system. The AirTrain was not running from Lefferts Blvd to Howard Beach train station. A bus bridge was in place. Tanisha was very approachable and assisted the passenger with her travel plans. She practiced the "We Soar" philosophy. The passenger was very pleased that she also remember her as she travelled back the following day. Per the passenger, she was "very helpful, friendly, courteous, and made her feel like she could figure out the subway." Work Location: Alstom, Inc.   Date: 05/14/2021 Employee: ENRIQUE HINOJOSA Airport: LaGuardia Airport Experience: Mr. Hinojosa works janitorial services for ISS/Delta Service provider at Terminal C, he always keep the restrooms neat and organized for our customers and employees, very respectful and friendly, he deserved to be recognized for his exceptional work.. well done Enrique, thanks for keeping our customers and employees safe while keeping our restrooms clean.. it's appreciated. Work Location: ISS   Date: 5-14-21 Employee: Jussine Woodward Airport: Newark Liberty International Airport Experience: Aces Jussine has always showed compassion with her coworkers and passengers who she come across. Jussine is always willing to exceed expectation when helping other. Jussine continues to do a great job... Work Location: ERMC   Date: 05/13/2021 Employee: Alina Januszek Airport: JFK International Airport Experience: Aces Alina Januszek assisted a couple that came to the airport seeking a lost passport of the wife who travelled from Russia to Jfk. Aces assist in contacting the airline and directing the couple to customs office for inquiry. Work Location: Unifi Services   Date: 05/13/2021 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: ACEs went above and beyond in assisting a passenger that came off Emirates flight. The passenger left his hand luggage that contain his wallet by the carousel area. ACEs empathize and proceed to help him to recover his luggage in a swift and efficient manner. Thank you aces T. Rivera for a job well done! Work Location: ERMC AVIATION   Date: 05/13/2021 Employee: Keisha Parks Airport: Newark Liberty International Airport Experience: On the evening of 5/13/2021 the ace on one of the airtrain platforms called for a personal because he felt sick Keisha immediately grabbed some candy and took it to the Ace and held the platform until the ace got the candy and felt better I thought that was quick thinking and a great job you ROCK Keisha Work Location: ERMC   Date: 05/13/2021 Employee: Michael Swigert Airport: New York Stewart International Airport Experience: Mike Swigert is very approachable and always willing to assist in anyway possible. TSA inquired about a tour of the new FIS building and within an hour, he granted the tour. His explanation of the facility was very informative and impressive. Mike is always willing to assist directly or get assistance from his network at SWF. Mike has assisted passengers and airline stakeholders in the past with direction and his approach is very commendable. Work Location: Future Stewart Partners   Date: 05/13/2021 Employee: Slavsky Pierre Louis Airport: Newark Liberty International Airport Experience: Slavsky is a top-notch ACES supervisor who really ‘owns it’. Recently when queues at the B1 checkpoint have been extensive, and Slavsky Louis Pierre has been a tremendous resource in assisting the passengers there. He not only excels in supervising the ACES on scene (who’re assisting passengers with questions as well as guiding them into the queue), but he has been proactive and self-directed in keeping the line of customers orderly (thus allowing a thru lane for other passengers and keeping the scene safe and passable), as well as making announcements about expected wait times, and is fully knowledgeable about the flight schedule. You know when Slavsky’s on the job, everything will be great. It’s such a relief to work with wonderful people like this who ‘own it’! Work Location: ERMC   Date: 5/12/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Excellent!!! Work Location: Allied Universal   Date: 5/12/21 Employee: JAMES SMITH Airport: Newark Liberty International Airport Experience: James Smith is an outstanding server who always goes above and beyond for his guests and for his team. He is an extremely hard worker and pushes through all obstacles that occur during his shift. He always asks how he can help and goes out of his way to make sure his guests have everything they need- whether it's food, drink, or showing them where the restroom and their gates are he is always there to assist. And he does all of this with a smile on his face. It is a pleasure watching his interactions with guests and seeing how happy they are with him. There is no one more deserving of this reward than him. He exceeds expectations every time. As his manager, I feel he should receive recognition for all the hardwork and effort he puts in day in and day out. He is a model employee! Work Location: OTG   Date: 5/12/21 Employee: Mark Wright Airport: Newark Liberty International Airport Experience: Mark has been consistent in the management of ACES in the field. He coaches and leads by example. Mark has recently embraced on the job training with The E 2 on duty and has shown excellent assimilation of the E2 position. He is good with people and has shown an ability to obtain coverage for open posts. He also does not hesitate to fill in when we need coverage for the various supervisor positions that may need to be covered. Work Location: ERMC   Date: 05/12/21 Employee: Oneka Lupe Airport: Newark Liberty International Airport Experience: It's with great pride and honor, that I take this opportunity to recognized Oneka, for the sterling job she has been doing. Her genuine care for fellow employees, the desire to mentor others to achieve their full potetial and her exceptional leadership qualities are a few of the attributes she has that makes her an asset to ERMC. Work Location: ERMC AVIATION SERVICES   Date: 05/11/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: At T5, ACES Virginia Moreno went above and beyond for pax who had a connecting flight with American Airlines. Pax was concerned about his luggage and how to get to T8, but ACES Virginia identified on the ticket the luggage was on way to the connecting flight, ACES then proceeded to provide airtrain directions to T8. Pax expressed how happy he was and how great it feels to have a peace of mind. Work Location: ERMC Aviation   Date: 05/11/2021 Employee: Ysvania Ciriaco Airport: JFK International Airport Experience: ACES Ysvania Ciriaco welcome pax to NY and provided travel information to nyc. It was the pax first time in the country and also wanted to know about NYC attractions, ACES helped pax connect to the wifi and helped research and confirm NYC attractions hours of operations. ACES was professional and pleasant. Work Location: ERMC Aviation   Date: 05/11/2021 Employee: MARTHA OCRAN Airport: Newark Liberty International Airport Experience: MS. Martha is a great person and always has a smile on her face and always greeting people. Work Location: ALLIED UNIVERSAL   Date: 05/11/2021 Employee: Edzer Simplice Airport: LaGuardia Airport Experience: From AALGA: My name is George Andreopoulos and I am a aircraft maintenance crew chief at American Airlines. I had the pleasure of working with Edzer Simplice for the last ten years. We forged a great relationship working with each other. When ever there was a problem with any Gate Gourmet issue Edzer was the first one to notify us so that we can address the issue promptly. Work Location: Gate Gourmet   Date: 05/09/2021 Employee: Diomis Romero Airport: JFK International Airport Experience: ACES Diomis Romero assisted passenger with travel information to Manhattan, ACES asked questions, was pleasant, friendly, detailed and professional, it made the pax feel welcome and happy. Work Location: ERMC Aviation   Date: 05/09/2021 Employee: Husain Kazmi Airport: JFK International Airport Experience: Husain Kazmi exceeded pax expectations by providing and guiding pax to airline counter. Pax was lost and frustrated, he was coming for a connecting flight from Newark, but ACES Kazmi was attentive, professional and owned the situation which gave the pax a piece of mind as he finally was to reach his destination. Work Location: ERMC Aviation   Date: 05/09/2021 Employee: Kattia Maldonado Airport: JFK International Airport Experience: went above and beyond for a pax who seemed confused. ACES Katrtia, by approaching and welcoming pax to NY made the pax happy and appreciated. Pax needed help traveling to Manhattan for the first time by public transportation. Kattia was assertive, concise, pleasant, friendly and professional. Work Location: ERMC Aviation   Date: 05/08/2021 Employee: Maria M. Mendez Airport: Newark Liberty International Airport Experience: Never an easy process to go through renewal of ID, however, I was fortunate to encounter Maria (two consecutive years, ironically). Highest Professional standards, a warm & welcoming employee! You never have to ask a question twice, because she will listen intently, and then, upon her response, she will give you a complete and thorough direction or assistance that you seek. She makes feel comfortable and the process seem effortless & seamless. I look forward to next year, in hopes of seeing her again. A positive "plus" experience!!! Work Location: Allied Universal Security Services   Date: 05/07/2021 Employee: Efrain Carrero Airport: LaGuardia Airport Experience: I am sharing the great job of ACES Carrero today 05/07/2021 at Terminal C. At 1520 I parked my vehicle at TC to give Carrero lunch break. While I was parking, I heard on the radio from Carrero to call PAPD. I saw him at curb side and I approached to him immediately. ACES Carrero told me, one homeless person had a bag in his hand which looks suspicious. ACES Carrero asked the homeless person “Hey this bag belongs to you” he did not reply and drop the bag quickly at curb side and ran away. I called PAPD. Office arrives in less the 5 minutes. When officer checked the tag on the bag, that bag had a tag of US Dept of Homeland Security. ACES Carrero did exactly the same what PAPD always said “If you see something, say something “ Thank you for your attentiveness Carrero. Great Job 100% ! Work Location: ERMC Aviation LGA   Date: 5/6/2021 Employee: Oscar Ortiz Airport: Newark Liberty International Airport Experience: Oscar Ortiz is the operations manager for the airport busing contract at EWR. On a daily basis, Oscar goes above and beyond to ensure we provide excellent service to our passengers. I have contacted him on weekends, off hours and days when he is on vacation and he always responds immediately. It is obvious that Oscar cares about the airport and the people we serve. He works hard every single day and deserves recognition for his dedication. I am so thankful he is part of our team. Work Location: Academy Bus   Date: 05/06/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha personally greets every person entering Post C security. Always smiling and professional. A real asset to Allied. I see many employees waiting to enter actually can't wait to interact with her and her warm greeting and friendly personality. Work Location: Allied Universal   Date: 05/06/2021 Employee: Stafford Woods Airport: Newark Liberty International Airport Experience: Stafford is consistent with his passenger interactions he greets every passenger in a pleasant tone and is very helpful. He is a perfect example of how to deliver customer service on the platforms. Work Location: Ermc   Date: 05/06/2021 Employee: Nilda Mercado Airport: Newark Liberty International Airport Experience: Nilda was seen assisting passengers at the ticket New Jersey transit ticket vending machine in Terminal A and was very detailed in her information given. Passenger was assured of the information given. Work Location: Ermc   Date: 05/06/2021 Employee: Michelle Roberts Airport: Newark Liberty International Airport Experience: Michelle is a great supervisor, always smiling and attentive with everyone. Michelle is always motivating the ACES to do better and be attentive all time. Work Location: ERMC Aviation LLC   Date: 05/05/21 Employee: Etham South Airport: JFK International Airport Experience: Etham is a supervisor for the securities at terminal#4, every time I work at terminal 4 I observe Etham going above and beyond, she not only does her job she also help passengers with any information they need, Etham walk the whole day back and forth checking the monitors to assist the passengers with flight info. Work Location: Allied universal   Date: 05/05/21 Employee: Javier Paulino Airport: Newark Liberty International Airport Experience: While working in EWR's AOC, a call came in from a parent of an eight month old baby who was about to board a flight to Seattle. The mother was in a post-security restroom with the child and realized that she ran out of diapers. She reached out to the baby's father in Seattle in a panic, and he then called the EWR AOC for assistance. Without hesitation, Javier quickly reassured the father that he could help and reached out to ERMC supervisor Keesha Parks to explain the passenger's dilemma. Keesha swiftly obtained diapers and had them delivered to the passenger in time for her to change the baby and board her flight. I believe it is this type of excellent customer service in helping our passengers with unexpected challenges that makes EWR's ACES and supervisors shine. Work Location: ERMC   Date: 05/05/21 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: At approximately 1406pm, a female passenger fell on escalator c6, going up to the platform. Larry who was standing at the top of the escalator immediately took ownership of the situation, turned off the escalator, reached out to AOC to informed of the incident, he also empathized with the passenger and assured her that medical assistance is available if needed. The passenger extended her appreciation for the courtesy provided and stated that she just wanted to continue on her way. Larry in a very comforting tone wish her well and thank her for choosing EWR. Work Location: ERMC AVIATION SERVICES   Date: 05/05/21 Employee: David Balchunas Airport: Newark Liberty International Airport Experience: It's a pleasure for me, to take this opportunity to recognized David as a true team player and a valuable team member. Work Location: ERMC AVIATION SERVICES   Date: 5/5/21 Employee: Keesha Parks Airport: Newark Liberty International Airport Experience: While working in EWR's AOC, a call came in from a parent of an eight month old baby who was about to board a flight to Seattle. The mother was in a post-security restroom with the child and realized that she ran out of diapers. She reached out to the baby's father in Seattle in a panic, and he then called the EWR AOC for assistance. Without hesitation, Javier quickly reassured the father that he could help and reached out to ERMC supervisor Keesha Parks to explain the passenger's dilemma. Keesha swiftly obtained diapers and had them delivered to the passenger in time for her to change the baby and board her flight. I believe it is this type of excellent customer service in helping our passengers with unexpected challenges that makes EWR's ACES and supervisors shine. Work Location: ERMC   Date: 05/05/2021 Employee: Sara Castillo Airport: Newark Liberty International Airport Experience: Sara went above and beyond in assisting a family, who were stranded in the airport since the previous Monday, in ensuring they receive their correct flight credentials, proper COVID-19 test, and to the correct satellite for departure. Sara assisted the family, who were primarily Spanish-speaking individuals, by effectively communicating to her and to the airline staff she was assisting in making sure all of her documentation and COVID-19 test results were printed and with the family's person in a swift manner. Without Sara's dedication to providing outstanding customer service in that given time, the family would not have gotten to their flight and to their final destination. Work Location: JCM Business Solutions LLC   Date: 05/04/2021 Employee: Ysvania Ciriaco Airport: JFK International Airport Experience: I want to nominate Ysvania Ciriaco so she can be recognized for the excellent customer service she provides to every and each customer/passenger she get in touch with. Through all these years that Ysvania had worked as a customer service representative she always have the same approachable attitude towards the passengers even throughout this difficult time that we are facing with the pandemic. Thank you Ysvania Ciriaco. Work Location: ERMC Aviation   Date: 5/4/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: During this tough times, Martha has constantly maintained a positive attitude. I see her say good morning to everyone even when she is extremely busy. I look forward to walking through baggage claim number 9 every morning. She tries to greet everyone by name and there has been numerous times when I have heard her even ask employees about their family. She provides exceptional customer service. Work Location: Allied   Date: 05/03/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: I have been coming thru the Post C security door for many years and whenever Martha is there she always greets me and others with a warm smile (pre masks of course) she even calls me by my first name. some days if things aren't going great its so nice to see her there with her bright smiling eyes (mask on smile) it actually changes my mood. And on the professional changes my mood. And on the professional side she takes that job very seriously and very through. What a great person for the job!! Keep smiling Martha!!! Work Location: Allied Universal   Date: 05/03/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: There is no one who embodies a welcoming presence more than Martha. Every time she makes coming to work a real pleasure. She is excellent. Work Location: Allied Universal   Date: 05/02/2021 Employee: Nelson Medina Airport: JFK International Airport Experience: While I was busy with a pax, Mr. Medina did a wonderful job helping an elderly pax, coming from terminal 4. She was lost and didbt know where to go. Mr. Nelson Medina, went above and beyond by going upstairs with him, so he could make his connection on time. Work Location: ERMC   Date: 5/1/21 Employee: Virginia Moreno Airport: JFK International Airport Experience: I went to pick up a family member and Ms. Moreno helped me, every way she could possible, to find out about the pax, I went to pick up., and why she was taking more time than usual. Mr. Virginia Moreno, went above and beyond and it was highly appreciated, by me and my family. Thank you for a wonderful job at jfk. Work Location: ERMC   Date: 5/1/21 Employee: Joean Zolue Airport: Newark Liberty International Airport Experience: Joean was such a blessing to me and I truly appreciated it. I was in the food court removing our old placemats that were on the table to be prepared to be replaced with new ones. Joean seen me struggling to remove them and jumped right in. She just went to a table and started removing stickers!( She made it look easy! lol) After we completed like half of them I thank her and told her I would finish tomorrow. She stated she will continue to do as much as she can and again I thanked her. To my surprised when I came in the next day all of the tables were FINISHED! She completed every last one! I honestly was not expected that at all!!! She was such a huge help to me because all I had to do was come and start placing the new placemats! I really appreciate her going above and beyond because she could of left me struggling by myself! Joean, you ROCK!!! Work Location: JCM   Date: 5/1/21 Employee: Ishmael Bougouneau Airport: Newark Liberty International Airport Experience: Ishmael is a great example of being approachable and actively assisting a passenger. After our WE SOAR training classes we conduct a Terminal Tour to see the Terminal from the passengers eyes. During the tour Ishmael witness a customer that looked confused and needed help and she used what she just learn from training to assist the passenger. I have to tell you as the trainer, it brought joy to my eyes to see her use a skill she just learn and did it with such ease and joy. Ishmael you rock!!! Work Location: Xpress check   Date: 05/01/2021 Employee: Martha Ocren Airport: Newark Liberty International Airport Experience: I have to say that Martha Ocren is one of the most nicest personalities that you can encounter on a given day. Although she is thorough on completing her job task, she has a personality that can brightened a moment. She always has a winning smile and perseverance that can lighten anyone’s day. To be a good leader you must have the people skills that Martha undoubtedly displays on an everyday basis. We should only be lucky to find an employee like Martha. Keep smiling Martha and the world will smile back. Have a great day! Work Location: Allied Universal   Date: 04/30/2021 Employee: Patricia Bagou Airport: Newark Liberty International Airport Experience: An older gentleman who was shopping in the global bazaar came up to me to tell me Patricia Bagou’s customer service was excellent and that she really made his experience enjoyable while shopping with us! Work Location: OTG Global Bazaar   Date: 04/30/2021 Employee: Derek Adamik Airport: Newark Liberty International Airport Experience: Derek Adamik is a SIC for ABM Parking who daily exceeds expectations. He is that person who is always willing to lend a helping hand wherever needed. You can count on him to perform above and beyond. Derek makes a huge difference in our operations and I thank him and appreciate his willingness to go that extra mile. I feel that he is more than deserving of receiving this acknowledgement. Work Location: ABM Parking   Date: 04/30/21 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: Today there were high winds affecting AirTrain operations. Larry handled the increased passenger load on the platform with a true sense of professionalism. He ensures that passengers are clearly informed and always completes his interactions with "Thank you for choosing Newark Airport" Larry is an asset to our operations. Work Location: ERMC   Date: 4/29/21 Employee: Edwin Palacios Airport: Newark Liberty International Airport Experience: Edwin is a model for excellence in customer service. He is patient and empathetic, making everyone who comes into the store feel welcome whether they are passengers or employees. Edwin has a positive attitude that is contagious to those around him. Work Location: TUMI   Date: 4/29/21 Employee: Don Dave Baron Airport: Newark Liberty International Airport Experience: Walking up to Alpha platform i can hear Don entertaining his passengers waiting for the train with all smiles and awesome information trying to get to New York City. He is always doing a great job. Keep it up Owning what you do and connecting to passengers. Work Location: ERMC   Date: 04/29/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is always welcoming and friendly. She is a pleasure to interact with and makes the sometimes stressful act of going through security when you get to work, a much more enjoyable experience. She truly connects with the people that go through Post Charlie because of her positive demeanor and sincere smile. She is a true professional and is an exemplary employee that Allied Universal is lucky to have representing them. Work Location: Allied Universal   Date: 04/29/2021 Employee: Virginia Moreno Airport: JFK International Airport Experience: ACES Virginia Moreno was posted at terminal 4 and delivered above and beyond service. There was a lost passengers who didn't speak English and was in a hurry to catch her flight at terminal 1 with Turkish airlines. ACES Virginia Moreno took over the situation and escort the passenger all the way to terminal 1.She even met Turkish airlines employee and explain the situation. Passenger made flight on time with the assistance of Virginia Moreno. Work Location: Ermc aviation   Date: 04/28/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: post charlie T1 badge #6300529889 very nice and respectfull Work Location: Allied Universal   Date: 04/28/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is always positive, greets you with a smile, and pleasure to deal with. She goes above and beyond her job duties. Work Location: Allied Universal   Date: 04/28/2021 Employee: Marta Ocran Airport: Newark Liberty International Airport Experience: Marta works at the C2 security post, always with a smile and very professional. Thank you for being so efficient Work Location: AlliedUniversal   Date: 4/28/21 Employee: Jean Marco Serrano Airport: Newark Liberty International Airport Experience: Jean Marco is a hard worker and is consistently exceeding my expectations. He goes above and beyond for me at Saison and always helps put all my food away and ensures accuracy. Work Location: OTG   Date: 04/28/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: wonderful person, very professional. Work Location: Allied Universal   Date: 04/28/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is always a pleasure to see each day! She always has a smile on her face, takes the time to engage with each person she comes in contact with, and makes us feel safer each day. I am grateful to say I work alongside Martha from an external capacity. She truly makes my day! Work Location: Allied Universal   Date: 04/27/2021 Employee: Angela Sullivan Airport: LaGuardia Airport Experience: I met Miss Angela last year at training. Since then she has been a great support to me and my team in EWR. She is a great co-worker but more importantly a great human being. We recently opened up a new location in EWR and Angela volunteered to stay beyond her time knowing her plate is full with her location in LGA. On the 04/27/2020 I needed help with Document and she volunteered again to do it so i can see the correct way to complete the information. She goes above and beyond to show and teach team work. Work Location: Marshall Retail Group   Date: 4/26/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is amazing in the morning when we go through Post Charlie in Terminal C. She is great to talk to, has a great smile, and does her job thoroughly. Work Location: Allied Universal   Date: 4/26/21 Employee: Rowley Howard Airport: Newark Liberty International Airport Experience: Mr. Howard embodies the "CAN DO" attitude with the customer's well being in mind at all times. He is very attentive to his surroundings and goes above and beyond to ensure our customer's property that is parked in our parking lots are well supervised and also most importantly our customer's safety as well. Mr. Howard is always ready to assist our customers rain or shine. Work Location: ABM   Date: 4/26/21 Employee: Margaret Moore Airport: Newark Liberty International Airport Experience: MARGARET M. IS ALWAYS MAKING THE PASSENGERS FEEL COMFORTABLE ENTERING THE CUSTOMS HALL. SHE MAKES SURE THEY HAVE ALL OF THEIR DOCUMENTS READY PRIOR TO SEEING THE CBP OFFICERS. SHE IS ALWAYS ON TASK AND AWARE OF EVERYTHING GOING ON AROUND HER. Work Location: ERMC AVIATION   Date: 4/26/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha has displayed a friendly welcoming for me and others every morning. She’s genuinely an employee who cares about her job and excels in doing so. She’s very caring, knowledgeable and charismatic. Work Location: Allied Universal   Date: 4/26/21 Employee: Omar Deleon Airport: Newark Liberty International Airport Experience: Omar Deleon is one of our two Managers, who has worked endlessly during the Covid Pandemic to ensure the Garden State Diner is open and running every day. We couldn't have done it without him. Work Location: Garden State Diner   Date: 4/26/21 Employee: Sabina Zak Airport: Newark Liberty International Airport Experience: Sabina Zak is one of our two Managers, who has worked endlessly during the Covid Pandemic to ensure the Garden State Diner is open and running every day. We couldn't have done it without her! Work Location: Garden State Diner   Date: 4/26/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha's attitude is exceptional! She is always welcoming to everyone that goes through the checkpoint. She exudes friendliness and goodwill and talks to EVERYONE that goes through the checkpoint no matter who they are. Martha always has a smile on her face and one can tell how genuine her interactions are with her colleagues and internal customers. Martha ROCKS like heavy metal! Work Location: Alied Universal   Date: 4/26/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is one of the sweetest persons I have met in this airport. Her smile is like butter; it just melts any issues you may have away. She always has a nice and kind word; she is an example of legendary customer service. Work Location: Allied Universal   Date: 4/26/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is a very friendly and professional employee. She always willing to assist with a smile while maintaining maintaining safe as here first priority … Work Location: Allied Universal   Date: 4/26/21 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Always helpful have the greet all people in a positive way pleasant to communicate with Work Location: Allied universal   Date: 04/26/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: I found Martha Ocoan very helpful and professional when asking about my SIDA badge renewal process, she knew exactly what to do and where to go for further assistance. She always happy and welcoming when interacting with her when checking my bags before going into the sterile areas. Work Location: Allied universal   Date: 04/26/2021 Employee: Martha Ocran Airport: New York Stewart International Airport Experience: Martha is very professional in her performance. She is very approachable. She will answer any questions that you may have or get you the answer promply. Work Location: Allied Universal   Date: 04/26/2021 Employee: Martha Ocran Airport: Newark Liberty International Airport Experience: Martha is an absolute pleasure to see every day coming into work. She always greets you with a smile and if a problem arises, she knows how to handle it. She treats everyone with dignity and respect and does so consistently. She is very knowledgeable in her field and I look forward to running into her each time I pass through the checkpoint.