Scroll below to view our Wall of Excellence where nomination stories are celebrated and rewarded!


Date: 4/12/21
Employee: Jazzbe Walthall
Airport: Newark Liberty International Airport
Experience: Jazzbe is very eager to learn and strives to exceed expectations of all customers.

Work Location: CIBO Markets

 

Date: 4/12/21
Employee: Musarrat Jahan
Airport: Newark Liberty International Airport
Experience: Musarrat has been with OTG since 2014, and has added value to OTG with her outstanding Customer Service Skills. She is always working & does it with a smile!

Work Location: CIBO Markets -Merchandiser

 

Date: 4/12/21
Employee: Yesmine Jahan
Airport: Newark Liberty International Airport
Experience: Yesmine has been with OTG since 2018 as a host, and is always looking to keep busy. She interacts with the guests and always tries to find ways to improve their experience.

Work Location: CIBO Markets - Cashier

 

Date: 4/12/21
Employee: Yesenia Torres
Airport: Newark Liberty International Airport
Experience: Yesenia joined the team about a month ago & we have been pleasantly surprised with her overall performance. She's very upbeat, compassionate & goes out of her way to make a connection with passengers.

Work Location: CIBO Markets -Host

 

Date: 4/12/21
Employee: Lovetta Sonwabah
Airport: Newark Liberty International Airport
Experience: Lovetta's been with OTG since 2019. Although her title is a Host, she goes out of her way to assist in merchandising, stocking, delivery etc. Anywhere that an extra set of hands is needed, Lovetta is always there to help.

Work Location: CIBO Market -Host

 

Date: 4/12/21
Employee: Keith Morris
Airport: Newark Liberty International Airport
Experience: Mr. Morris is an exceptional employee.Who goes above and beyond in rendering assistance and information to passengers. Hes also a team player among his peers.

Work Location: ERMC

 

Date: 4/12/21
Employee: Garoldy Derine
Airport: LaGuardia Airport
Experience: Being there always and kicking it into overdrive when needed, we wouldn't have been able to stock the markets without your efforts, you are the backbone of the distribution channel here at LGA. Thank you so much, we appreciate you!

Work Location: OTG Management

 

Date: 4/12/21
Employee: Rosa Estigarribia
Airport: LaGuardia Airport
Experience: Thank you for helping us with the opening of cibo main .

Work Location: OTG Management

 

Date: 4/12/21
Employee: Eric Sacremento
Airport: LaGuardia Airport
Experience: Thank you for staying extra hours to help. We deeply appreciate your support. Thank you

Work Location: OTG Management

 

Date: 4/12/21
Employee: Lucero Rosa
Airport: Newark Liberty International Airport
Experience: Lucero is a Beauty Advisor with DUFRY Duty Free. Every day that Lucero comes in she goes the extra mile to assist the passengers that come in to shop. She educates our customers on all the different types of products we carry. Her customers are always leaving with a smile on there face and thanks to her for assisting in there needs.

Work Location: DUFRY

 

Date: 4/12/21
Employee: Ross Lynch
Airport: Newark Liberty International Airport
Experience: Mr. Lynch is a dedicated employee, always willing to go that extra mile. During our recent snowstorm Mr. Lynch went above and beyond, exceeding expectations. He stepped right up and assisted where needed. We thank him for his contributions in making things run smoothly.

Work Location: ABM Parking

 

Date: 4/12/21
Employee: Nashay Howard
Airport: Newark Liberty International Airport
Experience: I would like to nominate NaShay Howard who happens to be a supervisor with the company ERMC. She is professional, courteous and an exceptional worker. As a supervisor she sets the tone of the work day for us all leading us with a smile, information and direction. It is a wonderful feeling working with a caring individual when todays climate is full of loss and stress. Thank you for your kindness continue to LEAD!!

Work Location: ERMC

 

Date: 4/12/21
Employee: Marlene Yepez
Airport: LaGuardia Airport
Experience: Always staying passed your shift to support your team is greatly appreciated. It shows how much you care for them.

Work Location: OTG Management

 

Date: 4/12/21
Employee: Phuntsok Tsering
Airport: LaGuardia Airport
Experience: Getting a 4 star review from a guest, it shows the quality of service you provide. GREAT JOB!

Work Location: OTG Management

 

Date: 4/12/21
Employee: Sunday Akpa
Airport: LaGuardia Airport
Experience: Hard worker, and works well with others!

Work Location: OTG Management

 

Date: 04/10/21
Employee: Michael Mahoney
Airport: Newark Liberty International Airport
Experience: It was a pleasure working with Michael today. He was quick to assist us with an elevator entrapment at Terminal B and with signage for escalator work across the field at the NEC. Michael was quick to respond and handled both issues with courtesy and professionalism. His dedication to ensuring equipment used by our Customers and employees was very noticeable and appreciated. Thank you Michael!

Work Location: KONE

 

Date: 04/09/2021
Employee: Kumar Ashok
Airport: Newark Liberty International Airport
Experience: I would like to truly thank Zarri Guinyard, from NY Health Hospital, for finding my cellphone in the ladies restroom (Terminal B, Level 1) and quickly gave it to an AUSS guard, Kumar Ashok. In which, I was able to retrieved my cellphone from him soon after looking for it in the restroom. I'm very grateful for their assistance in having my cellphone return to me within an hour.

Work Location: Allied Universal Security Services

 

Date: 4-8-21
Employee: Medjine Dure
Airport: Newark Liberty International Airport
Experience: Medjine has been doing an amazing job working in the Call Center Areas AOC & Bravo Desk We're in a time where people are looking for accurate and immediate answers. Medjine doesn't hesitate to guide or connect them through the right place or person. She is very professional and has such great energy. Keep up the great work !

Work Location: ERMC

 

Date: 4/8/2021
Employee: Yusonah Simmons
Airport: Newark Liberty International Airport
Experience: Please pass on our thanks to one of your customer service contractor Miss. Yusonah Simmons for assisting a customer with important documents left behind at Frontier ticketing counter in Terminal B on 4/8/2021 about 12:15L. I was conducting field inspection and I noticed a passenger leave behind her property (wallet with various travel documents and bank cards). I alerted Miss Simmons and she immediately sprang into action to assist in locating the customer and returning her property. She provided information that she remember that the passenger is on her way to Terminal C for a United Airlines flight. We both took the Air Train over to Terminal C United Airlines domestic checking and she identified the passenger and returned her property safely without any issues. This is what customer service is all about and we all are very happy that we have high quality responsible employees like Miss. Simmons working at EWR. The customer was extremely worried for her document

Work Location: Swissport Customer Service / Frontier Airlines

 

Date: 04/07/2021
Employee: Shatoya Felder
Airport: Newark Liberty International Airport
Experience: Shatoya is a well qualified telephone operator in EWR's AOC. Her caring demeanor and expert knowledge regarding EWR's terminal operations allow her to effectively assist passengers that call the AOC with a myriad of issues. She is an excellent problem solver and always seeks out alternatives for passengers in order to help them along their journey through EWR. Shatoya consistently treats all callers with the care and respect they deserve.

Work Location: ERMC

 

Date: 04/07/2021
Employee: Berkeley Smith
Airport: Newark Liberty International Airport
Experience: ERMC ACES Berkeley Smith takes ownership of his work station when he is on duty. Each week ERMC ACES Berkeley Smith calls in his Welcome Center inspection report. I can count on him for detailed information on anything not functioning properly. Not everyone does this. He always does a thorough inspection of the Welcome Center counters and the immediate area, calling in a complete report which aides me in being able to put in a request through the PA 94 for repairs. Thank you for this. Keep up the good work

Work Location: ERMC

 

Date: 04/07/2021
Employee: Yolanda Shields
Airport: Newark Liberty International Airport
Experience: Yolanda has gone above beyond and numerous occasions but I would like to point out how in a few short hours, Yolanda has assisted me is resolving 4 different parking issues. Yolanda is truly dedicated and is an asset to the Port Authority as well as her company (ABM).

Work Location: ABM / Aviation

 

Date: 04/06/2021
Employee: Tamara Henderson
Airport: Newark Liberty International Airport
Experience: Tamara is a well seasoned telephone operator in EWR's AOC. Her wealth of knowledge regarding EWR's terminal operations allows her to efficiently assist countless passengers daily by providing an exceptional level of customer service. Tamara is consistently an integral part of the AOC team.

Work Location: ERMC

 

Date: 04/06/2021
Employee: Sandra Primus
Airport: Newark Liberty International Airport
Experience: I would like to take the time to give recognition to ERMC ACES Sandra Primus. She exemplifies the best qualities of what good customer service is as well as being an excellent employee. She answers every call on the Airport Information line with a warm, inviting tone. Using her resources to be sure to give them all the information they may need. She not only makes them feel confident with the information being given to them but also really listened to, not rushed. Always closing her calls with a pleasant "Have a nice day" and smile in her voice. Keep up the fantastic work Sandra.

Work Location: ERMC

 

Date: 4-5-21
Employee: Sharon McDuffie
Airport: Newark Liberty International Airport
Experience: I will love to shine some light on Sharon McDuffie. Her professionalism and hard work never goes unnoticed. She is always willing to help and ready to go above and beyond for passengers and her fellow coworkers. Sharon is a great asset to our team. We appreciate her work ethic and positive mindset.

Work Location: ERMC

 

Date: 04/04/2021
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: Kattia went above and beyond to assist a passenger in need. She guided the pax to the taxi stand helping out with baby stroller and many luggage. The pax was very expressive towards Kattia's kindness.

Work Location: ERMC Aviation

 

Date: 04/04/2021
Employee: Husain Kazmi
Airport: JFK International Airport
Experience: Husain treated pax with respect and professionalism while providing travel information to the city. He was engaged and asked question to properly assist.

Work Location: ERMC Aviation

 

Date: 04/02/21
Employee: Nelson Cardona
Airport: JFK International Airport
Experience: Nelson works for ABM, he's the lead for maintenance and he always make sure that our working area is neat and clean especially during this time when we need to be extra careful due to the Covid 19. Thank you Nelson for doing that little extra to keep us a little bit safer.

Work Location: ABM

 

Date: 04/02/2021
Employee: Diomis Romero
Airport: JFK International Airport
Experience: Aces Diomis Romero went above and beyond to assist an aggravated passenger that came off an American Airlines flight from L.A. Passenger luggage didn't get on the flight. Passenger was upset with the airline. She wants to sit and the terminals doesn't provide seating area anymore because of the pandemic. Aces express empathy and understanding for the passenger's situation.

Work Location: Unifi Services

 

Date: 4/2/2021
Employee: Shawn Smith
Airport: Newark Liberty International Airport
Experience: Please pass on my thanks and appreciation to Miss Shawn Smith, an employee of ABM Taxi. Today, I observed her at the Taxi Both location at Terminal B level 2, she was very kind to go the extra mile in assisting a family with many information pertaining to airlines locations and public transportation. She took the time and interest in assisting the family who desperately needed guidance from her to get to their final destination. She made herself approachable and even stepped out from behind her Taxi Booth Podium to assist the family. Also, she was checking her location of operations for all the necessary signages and COVID-19 items and ensure that there are in place. Thank you for being professional and going above and beyond in taking care of our customers at EWR. Thank You. Ramchandar Motiram Patron Services Coordinator The Port Authority of New York and New Jersey

Work Location: ABM Taxi

 

Date: 04/01/2021
Employee: Alexander Spurling
Airport: JFK International Airport
Experience: Alexander work for Allied Universal as a security guard on the arrivals area. He's always proactive and go that extra mile assisting passengers.

Work Location: Allied universal

 

Date: 4/1/21
Employee: George Guerra
Airport: Newark Liberty International Airport
Experience: George has always been an excellent employee. He always makes himself available for all tasks, big and small. He even makes the effort to rearrange his personal life to make it into work, in the event an emergency arises. When speaking with customers, he takes a very casual approach while still remaining professional. He builds a great rapport with everyone he comes into contact with. George is such a pleasure to work with and it’s a blessing to call him my coworker!

Work Location: Johnston & Murphy

 

Date: 04/01/2021
Employee: Arafat Hussain
Airport: Newark Liberty International Airport
Experience: Arafat is always willing to lend a hand whenever we need help even if it's not at his own location. He's very attentive to the customers & welcoming.

Work Location: CIBO Markets

 

Date: 04/01/2021
Employee: KOMAL PATEL
Airport: Newark Liberty International Airport
Experience: Komal works above and beyond to satisfy customers needs. We always see her on top of everything in welcoming and suggesting to customers. She is assets to Dunkin and Newark Airport.

Work Location: Dunkin Donuts

 

Date: 4/1/21
Employee: Marcia Taylor
Airport: JFK International Airport
Experience: I was advised by ERMC Supervisor regarding a patron in Terminal 8 that was looking for her vehicle in the lot but doesn't remember her vehicle information. When I arrived at the Terminal, I saw Ms. Marcia Taylor walking the patron out of the Red parking lot. When asked, the patron explained that Ms. Marcia was very helpful and assist in search of the vehicle. Even though they didn't find the vehicle, Ms. Taylor deserve to be recognized for her excellence in customer experience to go above and beyond.

Work Location: ERMC

 

Date: 04/01/2021
Employee: Renauta Zingarello
Airport: Newark Liberty International Airport
Experience: Renauta is being recognized for her outstanding work performance. On a daily basis she shows respect to the numerous customers she speaks to. Her work ethics are outstanding. She is able to calm excited customers with dignity and respect. She always calm and never allows anyone to upset her. It is a pleasure working with Renauta and she is appreciated for all that she does.

Work Location: ABM Parking

 

Date: 3/31/21
Employee: Keron Sulker
Airport: Newark Liberty International Airport
Experience: Keron is Rhonda's right hand, go-to man! When in need, she knows she can depend on him. They are short staffed and he is always there to make sure the store is open, bouncing between two at times. He always goes above and beyond without even being asked. He listens so she knows what the customer wants sometimes before they do. He is a great employee to have, I truly appreciate him!

Work Location: Steller Partners (The New Stand)

 

Date: 3/31/21
Employee: Chris Martin
Airport: Newark Liberty International Airport
Experience: Chris is always such a respectful and helpful young man. His store is in a very busy satellite and he is always happy, ready to serve our guest. Chris shows he care for how his actions may impact others. He always shows respect for people, places, and things and always uses a kind or polite word even when someone is upset.

Work Location: Canonica ( All you need)

 

Date: 3/31/21
Employee: Sonal Patel
Airport: Newark Liberty International Airport
Experience: Sonal is so sweet, so kind, so approachable. She is very friendly and easy to talk to. She is very nice and open, so you can easily approach her and say hello. If you are having a bad day, stop by her location , you will feel better when you leave!

Work Location: Dunkin Donuts

 

Date: 3/31/2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: ACES Virginia Moreno did an outstanding job assisting a customer with special needs that was dropped off at the wrong level. Virginia escorted the passenger to departures and made sure she was taken to the correct location to check in. The customer was very happy with her service. Thank you Virginia for your excellent work, professionalism and proactiveness.

Work Location: ERMC Aviation

 

Date: 03/31/2021
Employee: Georgette Ross
Airport: Newark Liberty International Airport
Experience: She took her time to help a elderly couple and explain where they have to go with two carts full of luggage

Work Location: ERMC

 

Date: 03/31/2021
Employee: Jessica Vera
Airport: Newark Liberty International Airport
Experience: Jessica is someone that we all can count on , she goes above and beyond when it comes to her work. She may not be out in the field but she plays a major roll in our day to day activities.

Work Location: ERMC

 

Date: 03/31/2021
Employee: Bredy Jean-Luis
Airport: Newark Liberty International Airport
Experience: Bredy has helped throughout the restaurant. The experience that he gives to his fellow crew members is friendly and he is always smiling no matter what! He has been working for over 15 years for EWR. Bredy deserve to be on this list!

Work Location: Saison

 

Date: 3/30/21
Employee: Merva Mighty
Airport: JFK International Airport
Experience: Employee ACES Mighty Merva assisted a distressed mother at Terminal #5. The passenger/mother was distressed due to her infant baby being stuck alone between the revolving doors. The baby was alone stuck while in the stroller. Employee Mighty Merva was able to exceed expectations while working in a team with her Assistant Manager Tatyana Branicka, and rescued the crying baby from the stuck revolving doors. The distressed mother was very happy that these employees acted quickly & displaying care for customers in all situaions.

Work Location: ACES Program JFK/ERMC Aviation

 

Date: 3/30/21
Employee: Tatyana Branicka
Airport: JFK International Airport
Experience: Employee Assitant Manager Tatyana assisted an employee (Mighty Merva) with a distressed mother/customer at Terminal #5. The passenger/mother was distressed due to her infant baby being stuck alone between the revolving doors. The baby was alone stuck while in the stroller. Employee Tatyana B. & Mighty M. were able to exceed expectations while working in a team and rescued the crying baby from the stuck revolving doors. The distressed mother was very happy that these employees acted quickly & displaying care for customers in all situations.

Work Location: ACES Program JFK/ERMC Aviation

 

Date: 03/30/2021
Employee: Mambaye Dia
Airport: Newark Liberty International Airport
Experience: While I was "dressing" the Spring Fashion Tables at C3 Dufry, Mambaye immediately came over to greet me when I was at the entrance & then insisted to offer his assistance. I was very shocked at how eager he was to help and thankful.

Work Location: Dufry

 

Date: 03.30.2021
Employee: Yurii Zhupnyk
Airport: Newark Liberty International Airport
Experience: What a great crew member he is - always follows direction! Always approachable and helpful!

Work Location: Saison

 

Date: 3/29/21
Employee: Jairo Garcia
Airport: Newark Liberty International Airport
Experience: This employee worked during our first major storm of the season, went above and beyond and did an outstanding job keeping our airport open and making sure the demands of ground transportation were met. The bus drivers kept 24 hour service to supplement the Air Train service with minimal to no visibility and I never heard a complaint. We had buses getting stuck and unable to maneuver at some points, however, Jairo Garcia was stuck at the Double Tree entrance with a bus full of Port Authority employees and Mr. Garcia backed that bus up and out of the entrance to prevent getting trapped like the other buses previously did. Simply outstanding to say the very least.

Work Location: Academy

 

Date: 3/29/21
Employee: Oscar Ortiz
Airport: Newark Liberty International Airport
Experience: We put a lot of requests on Academy, and if I didn’t call Oscar 100 times during the storm, I didn’t call him at all!!! He was working hard to produce the man power and keep the buses running to make sure he met our rough demands. Aside from the storm, I always see Oscar out on the field, hands on and involved with the bus operation. He does an outstanding job day in and day out. This employee worked during our first major storm of the season, went above and beyond and did an outstanding job keeping our airport open and making sure the demands of ground transportation were met.

Work Location: Academy Bus

 

Date: 3/29/21
Employee: Rafael Mejia
Airport: Newark Liberty International Airport
Experience: These employees worked during our first major storm of the season, went above and beyond and did an outstanding job keeping our airport open and making sure the demands of ground transportation were met. Rafael Mejia and Jean Chapusette know the shutdown bus routes, the bus ratio set up, the ins and outs to make sure we move the passengers as quickly and as safely as possible like the back of their hands. Before I can even call to let them know the Air Train stopped service and to have the buses in place to start running, they are already ahead of the game and have the drivers in position ready to go. These guys are roving around the facility, making sure the drivers are equipped with a functioning bus, making sure charging stations are shoveled and plowed out, bus shelters are free from ice and snow, and will station themselves at our busiest points to help out with whatever is needed. These guys really showed up and went the extra 10 miles for EWR.

Work Location: Academy

 

Date: 3/29/21
Employee: Randolph Williams
Airport: Newark Liberty International Airport
Experience: Academy driver Randolph Williams is a driver I wish I can recommend for employee of the month every single day. I ride his bus often for inspections and just watch the hospitality he displays, the knowledge of all of the airports roadways, construction, employees, and just about anything you need to know, may it be EWR related or not. This man is full of knowledge, respect, and expert customer service skills.

Work Location: Academy Bus

 

Date: 3/29/21
Employee: Carlyle Stephen
Airport: Newark Liberty International Airport
Experience: The ABM supervisors and dispatchers were also very helpful during the whole storm operation, staying and working doubles, working under extreme weather conditions, and stepping up so all of the positions were filled. ABM-4 Carlyle Stephen was very helpful with calling in of taxis when needed, keeping an eye on the taxi stack and frontages making sure to inform me when chemical was needed or plowing was needed. He was my go to person for any wait times, or taxi related questions I had. With a team like this, I remain confident that our inclement weather days will run smoothly and without incident.

Work Location: ABM Taxi

 

Date: 3/29/21
Employee: Rhonda Emilien
Airport: Newark Liberty International Airport
Experience: What can I say about Rhonda that as not already been said! She is a true rock star! When I say she deserves a raise, she deserves a raise. I promise she is at the airport working more then she is at home! She makes sure her store is open although she only has 3 employees! Always respectful, always smiling, and always ready to help. We truly appreciate her!!!

Work Location: Steller Partners (The New Stand)

 

Date: 3/29/21
Employee: Yanelis Estevez
Airport: Newark Liberty International Airport
Experience: Since the beginning of last year, Yanelis was never on leave, has always been very responsible & goes beyond our expectations.

Work Location: The Grove/Red Mango

 

Date: 3/29/21
Employee: Cristina Vieira
Airport: Newark Liberty International Airport
Experience: Cristina is a Supervisior for The Grove, and has been with us navigating the way, since the epidemic started. She didnt go on leave & continuously strives to ensure all protocols are followed, along with always ensuring the customer’s experience is a great one!

Work Location: The Grove/Red Mango

 

Date: 3/29/21
Employee: Hemmy Taveras
Airport: Newark Liberty International Airport
Experience: Hemmy Taveras is a sales associate for The Grove & consistently uses her We Soar training and tips to engage with our customers and is readily available to answer any questions or upsell the sale. Hemmy is a “people person” & the customers enjoy the 1-1 interaction.

Work Location: The Grove/Red Mango

 

Date: 3/29/21
Employee: Jean Chapusette
Airport: Newark Liberty International Airport
Experience: These employees worked during our first major storm of the season, went above and beyond and did an outstanding job keeping our airport open and making sure the demands of ground transportation were met. Rafael Mejia and Jean Chapusette know the shutdown bus routes, the bus ratio set up, the ins and outs to make sure we move the passengers as quickly and as safely as possible like the back of their hands. Before I can even call to let them know the Air Train stopped service and to have the buses in place to start running, they are already ahead of the game and have the drivers in position ready to go. These guys are roving around the facility, making sure the drivers are equipped with a functioning bus, making sure charging stations are shoveled and plowed out, bus shelters are free from ice and snow, and will station themselves at our busiest points to help out with whatever is needed. These guys really showed up and went the extra 10 miles for EWR.

Work Location: Academy Bus

 

Date: 03/29/2021
Employee: Garry Jean
Airport: Newark Liberty International Airport
Experience: He works for the Warehouse team and he is amazing at what he does and makes the operation so smooth .The whole team really appreciate his outstanding work ethic and his can do attitude.I can’t pick one day he gives us that outstanding experience every time he is there its great to have him and his energy. Thank you Garry !!!

Work Location: OTG

 

Date: 03/27/2021
Employee: Marcia Taylor
Airport: JFK International Airport
Experience: Marcia Taylor was working at Terminal 8 Welcome Center At JFK Intl Airport, she had a passenger who had a flight to Doha at 2300 last night but because of the COVID test she can't take her flight and this Morning around 11:50 the passenger asked our ACES Marcia to help her because she need to go back to her car and she can't remember where she parked it, she also left the ticket inside, her wallet and she cant remember her license place number, ACES Marcia went above and beyond and call the Parking Operating and also call me, we ended calling PA 76 Louis and both of them went all over the parking and help the lady to find her car, Thank you Marcia for the help you and keep Doing the WE SOAR

Work Location: ERMC AVIATION

 

Date: 03/27/2021
Employee: Paul Renelus
Airport: Newark Liberty International Airport
Experience: Paul is a fantastic crewmember. He’s dependable and hard-working. Paul is a leader and sets the example of what a good crew member should portray.

Work Location: Saison OTG

 

Date: 03/26/2021
Employee: Marie Augustine
Airport: Newark Liberty International Airport
Experience: Please pass on my thanks to Miss Marie for delivering excellent customer service and guidance to over 100 of our customers at Rail Link Station. Around midday, I was conducting field inspection and was observing her from a distance, she was very very professional, respectful, and attentive towards customers utilizing the NJ Transit machines and to others travelling. She did not wait to see or for anyone to ask her for assistance, it was the other way around. She took ownership and reached out to everyone. This is great work done by her and she did it with a smile. Keep up the great work Miss Marie. Thank You. Ramchandar Motiram, Patron Services Coordinator. SkyTrax Facility Lead.

Work Location: ERMC Aviation LLC

 

Date: 03/26/2021
Employee: Ubong Umoh
Airport: Newark Liberty International Airport
Experience: Please pass on my thanks to Mr. Ubong. I observed Mr. Ubong was contributing towards the safety of our employees and customers at Terminal B Air Train Station. The Upwards Escalator (Lobby to Platform) was out of service and contractors was repairing it in and out throughout the day. Mr. Ubong ensured that he was standing near the escalator on the platform and he was guiding passengers away from the escalator towards the elevator. By him doing this, it makes it easier and safer for our customers utilizing the services of the Air Train. Yes, there were adequate safety signages in place to inform everyone that the escalator is out of service but he took ownership of his area and he was still assisting the customers with their questions. Thank you Mr. Ubong for contributing towards the safe operation of EWR and also towards the safety of all employees and passengers. Ramchandar Motiram. Patron Services Coordinator. EWR SkyTrax Lead.

Work Location: ERMC Aviation LLC

 

Date: 03/26/2021
Employee: Alfred Simmons
Airport: Newark Liberty International Airport
Experience: Alfred continues to be a very professional aces at all times with passenger interactions he is always in a helping position and goes above and beyond to help any passenger while working at the welcome center he was observed giving detailed directions to a passenger wanting to go to New York .

Work Location: Ermc

 

Date: 3/25/2021
Employee: Nasar Ghaly
Airport: Newark Liberty International Airport
Experience: Nasar is a manager for HMS HOST. He is someone who they can always depend on and is always very respectful. Always ready to help and assist his staff and customers when needed. He is def. a great person to have on your team.

Work Location: HMS HOST

 

Date: 03/25/2021
Employee: Jonathan Meissier
Airport: Newark Liberty International Airport
Experience: He is a very helpful person . He speaks very nice. He is a gentleman. He explained to me in a nice way.

Work Location: Allied Universal

 

Date: 03/25/2021
Employee: Omar Nunez
Airport: Newark Liberty International Airport
Experience: I stopped in Hudson Booksellers for a unique request and both Omar Nunez & Viola Kears did not think twice to assist me, and even lent me a hand. The assistance from both of them truly was a lifesaver at the time.

Work Location: C3 Hudson Booksellers

 

Date: 3/25/21
Employee: Viola Kears
Airport: Newark Liberty International Airport
Experience: I stopped in Hudson Booksellers for a unique request and both Omar Nunez & Viola Kears did not think twice to assist me, and even lent me a hand. The assistance from both of them truly was a lifesaver at the time.

Work Location: C3 Hudson Booksellers

 

Date: 03/24/2021
Employee: Marcia Taylor
Airport: JFK International Airport
Experience: Aces M. Taylor was observed assisting a passenger with a child to to airtrain. Aces help this customer onto the train to terminal 4 and called her coworker via radio to meet the train so that the passengers can get to the check in area with her luggage in a safe and timely way to get on to her flight.

Work Location: ERMC AVIATION

 

Date: 3/24/2021
Employee: Katherine Garcia
Airport: Newark Liberty International Airport
Experience: Katherine has such a pretty smile that greats you when you come to her location. She always greats you with such a sweet welcome. Her smile will brighten any room. She is very helpful and thoughtful of the customer’s time.

Work Location: Salsarita

 

Date: 03/23/2021
Employee: Regine Dupervil
Airport: Newark Liberty International Airport
Experience: Regine is one of those workers that is quiet and dependable. She has been tremendous in training and helping new crewmembers. She always shows respect To all of her coworkers and treats everybody like a friend. She is a model employee and deserves recognition.

Work Location: Saison OTG

 

Date: 03/22/2021
Employee: Keith Morris
Airport: Newark Liberty International Airport
Experience: I must take this opportunity,to sincerely commend Keith on his consistency and professionalism when interacting with passengers, he always greet them with a welcoming tone to the Newark International Airport. I observed Keith on Bravo platform owning and managing a packed platform with precision and skill to ensure passengers concerns are adequately addressed and they are accurately directed, while creating space on the platform for oncoming passenger.

Work Location: ERMC AVIATION SERVICES

 

Date: 3/22/2021
Employee: Farah Destin
Airport: Newark Liberty International Airport
Experience: Farah always tries to put herself in the customer shoes and give them the best service possible. She is always asking questions, listening, and connects with passengers. She is always striking friendly conversation which makes their time special.

Work Location: Sora Sushi (Midfield)

 

Date: 3/21/2021
Employee: Emad Tawdrous
Airport: Newark Liberty International Airport
Experience: Emad is a great person to have in the front of your store when a customer enters! He is very approachable and friendly which is key when you interact with customers all day. He always greets you with a smile, ready to help!

Work Location: Sora Sushi (Midfield)

 

Date: 03/21/2021
Employee: Kevin Hogan
Airport: Newark Liberty International Airport
Experience: During airtrain reduction at Terminal C level 3 kevin was seen doing an amazing job clearing traffic at the curb side, which resulted in a smooth flow of traffic Kevin was attentive and professional. GREAT JOB KEVIN!!!

Work Location: ERMC

 

Date: 3/19/2021
Employee: Benjamin Todd
Airport: LaGuardia Airport
Experience: Every time you get to see Benjamin, he is working so hard to drive the back of the house operation, and if he encounters a guest, he will stop and provide an amazing service. During this critical time, there has not been a day that I have seen Benjamin without a smile on his face (the smile can be sensed through his face mask)! Today, I witnessed again his great interaction in the terminal which is a reminder of why we are here for (1) to deliver an amazing service but also (2) to take care of each other and also have some fun and transmit that positive energy specially during these unique times.

Work Location: Marshall Retail Group

 

Date: 03/19/2021
Employee: Jennifer Telesford
Airport: JFK International Airport
Experience: Aces Jennifer Telesford was observed assisting terminal one mangement in locating a bag that was stolen by a homeless person on the airtrain. The homeless person was observe by ACES carrying the bag earlier. Unfortunately this person could not be located. Thank you aces for going above and beyond with your duties.

Work Location: ERMC AVIATION

 

Date: 03/19/21
Employee: Nelson Cardona
Airport: JFK International Airport
Experience: Nelson is a lead for the cleaning crew at Terminal#4. He's always approachable and no matter the situation, he's always ready to assist. He takes his job very seriously. We can count on Nelson any time.

Work Location: ABM

 

Date: 3/19/2021
Employee: Lashley Lynette
Airport: Newark Liberty International Airport
Experience: I was in Terminal B by Spirit Airlines ticketing counter area. An unruly male passenger was part of a group conducting business at the ticketing counter. He was yelling and cursing at Miss Lashley for a bag, he did not have on a face covering/mask. Miss Lashley was very calm, composed, and respectful to him and his group. Miss Lashley provided a mask to him and reminded him that face covering are required at EWR. This is a classic example of professional customer service. It was great to see her composed and also offer a face mask to the customer, despite he was yelling and cursing at her. I had to intervene and ask the passenger to stop behaving in this type of way. Miss Lashley resolved the passenger issue with a smile. Thank you and great job Miss Lashley. We are very proud to have you at EWR. Ramchandar Motiram, Patron Services Coordinator - Port Authority.

Work Location: Worldwide Flight Services

 

Date: 3-18-2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Ms.Moreno helped to de-escalated a hostile patron.

Work Location: ERMC

 

Date: 3/18/21
Employee: Sterline Phanord
Airport: Newark Liberty International Airport
Experience: Guest wanted the Strawberry Acai refresher. They didn't have it so barista recommended the Kiwi refresher instead. She didn't only give it to the customer but she also made sure the customer enjoyed it. She listens, is polite, and is a very nice barista.

Work Location: Starbucks

 

Date: 03/18/2021
Employee: Sterline Phanord
Airport: Newark Liberty International Airport
Experience: A customer took the time to call in his experience with Sterline. She not only made his Strawberry Acai Refresher perfectly, but she made sure that he enjoyed! Thank you Sterline for all that you do!

Work Location: HmsHost - Starbucks

 

Date: 3/17/21
Employee: Marcella Edmonds
Airport: Newark Liberty International Airport
Experience: Marcella owns the platform she takes pride in addressing every passenger on the platform.She was observed helping passengers with there bags to the elevator going above and beyond.

Work Location: ERMC

 

Date: 3/17/21
Employee: Alexsandra Urbina
Airport: JFK International Airport
Experience: On 2/8/21, I observed Alexsandra Urbina aboard an AirTrain Train #207 traveling to Terminal 5 assisting a Hispanic female passenger and her children. At first, I attempted to assist the passenger to give her information and utilized the little Spanish I knew. However, I was unsuccessful. Alexsandra stepped in and greeted the passenger. She not only assisted her verbally with information in Spanish, she disembarked the train and guided the passenger and her children to the Terminal 5 Rotunda assuring a seamless transition from the AirTrain JFK system to her final destination (JetBlue airline).

Work Location: Alstom

 

Date: 3/17/21
Employee: Stherline Silencieux
Airport: Newark Liberty International Airport
Experience: Stherline is the true meaning of grace when it comes to customer service. She listens, advise, and help our customers and crew members with grace. She will go above and beyond for her team.

Work Location: OTG

 

Date: 3/17/2021
Employee: Vincent Mezzapella
Airport: Newark Liberty International Airport
Experience: A crewmember gave a special shoutout within their New Hire Check-In Survey stating that Chef Vincent has made their onboarding experience very valuable and appreciated his time and passion into their training.

Work Location: OTG Management

 

Date: 3/17/2021
Employee: Susan Frasier
Airport: Newark Liberty International Airport
Experience: A crewmember gave a special shoutout within their New Hire Check-In Survey stating that Susan has made their onboarding experience great! She was an awesome mentor and guided the new crewmember to the right direction when needed. Susan's overall hospitality is one of the many reasons guests love to dine within Saison!

Work Location: OTG Management

 

Date: 03/17/2021
Employee: Rico Soriano
Airport: Newark Liberty International Airport
Experience: I sincerely commend Rico for always taking ownership: whether it’s teamwork by helping a fellow ACES in need or taking the initiative to help passengers during hectic, high traffic scenarios. He is always reaching out to see how he can help. Thank you for being a great team member.

Work Location: ERMC

 

Date: 03/17/201
Employee: Lesley Gomez
Airport: Newark Liberty International Airport
Experience: Lesley is a supervisor for Marshall Retail Group. She is currently pregnant and has taken the initiative to volunteer to pick up more hours during the week to help out with the staff shortage due to covid. Lesley has been very activity in her current state she is two months away from giving birth and is still willing to push herself to help out her team. For that we appreciate you.

Work Location: Marshall Retail Group

 

Date: 03/16/21
Employee: Aaliyah Philippe
Airport: Newark Liberty International Airport
Experience: Aaliyah went above and beyond helping a passenger who only spoke French. The passenger needed to take a PCR test for an Air Canada flight. She had already missed a previous flight due to a COVID deadline misunderstanding. Aaliyah first went with the passenger to Air Canada then escorted the passenger to terminal b for her test. Aaliyah advised the staff that the passenger did not speak English and would need help returning to terminal A.The passenger received her test within 30 minutes and a staff member returned her to terminal A. Aaliyah owned the situation and exceeded expectations.

Work Location: ERMC

 

Date: 3/16/2021
Employee: Denise Yearwood
Airport: Newark Liberty International Airport
Experience: Denise had a great approach to each guest has she was helping them to receive their food at C1 Global Bazaar, at Custom Burger. She was posted by the pickup window helping guests receive their right order. Her interactions were making guests have a great time!

Work Location: OTG

 

Date: 03/16/2021
Employee: Vanessa Balboa
Airport: LaGuardia Airport
Experience: Vanessa welcomes every customer with a genuine smile, and she remembers your name and your drink. I've seen her treat all customers with empathy and professionalism. It is truly apparent that she loves her job. Vanessa is an asset to HMS Starbucks.

Work Location: HMS Starbucks

 

Date: 03/15/2021
Employee: Jeffrey Jones
Airport: Newark Liberty International Airport
Experience: I was walking by the B2 Satellite area when I observed a TSA representative (Jeffrey Jones) talking to a passenger explaining how they could use the AirTrain to get to their airline. As I heard him talking to the passenger, he took his time to clearly explain this and was extremely helpful. You could see the relief in the passenger's response that his support was very well received. I waited until he was done and identified myself as the Terminal Operator and thanked him for the customer service he provided. I shared my observation that he 'owned it' and took the time from where he was going to, able to make a positive difference with this customer engagement. I asked for his background, he is an 18 year veteran of the TSA and is a Supervisor in the Baggage Screening work at Terminal B. He told me he appreciated the positive feedback and that he enjoys helping customers. Sharing this positive passenger engagement as this is what it's all about.

Work Location: TSA

 

Date: 03/15/2021
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: ACES Kattia Maldonado assisted a Spanish speaking passenger who arrived to JFK on 03/14/2021 and lost his wallet with money and his documents. Kattia Maldonado went above and beyond, contacted Lost and Found, Smart Carts Office, Terminal 4 Security and COPA Airlines (passenger travelled on COPA). After two hours of search, the lost item was located and delivered to the passenger by the airline representative. Passenger was very excited and thankful for this great service.He wanted to give Kattia a tip but she kindly declined. We promised passenger that we will nominate Kattia for We Soar Higher.

Work Location: ERMC AVIATIONS

 

Date: 03/14/2021
Employee: Patricia Ovua
Airport: Newark Liberty International Airport
Experience: I've seen Patricia on two different occasions go over the top to help customers. the first time was about a month ago as she helped a upset passenger who had a flight delayed for a long period of time and was trying to take care of a toddler who was upset and while trying to get also help the rest of her family - Patricia worked with the customer who then found me to point out what a fantastic job she had done and what a credit she was to OTG. The other occurrence was just last week when OTG had a number of call outs and Patricia was all over the place filling in and doing what every it took make make sure customers were well taken care of. Working different positions and always with a welcoming smile and kind and appreciative attitude.

Work Location: OTG

 

Date: 03/13/2021
Employee: Vaughn Ames
Airport: Newark Liberty International Airport
Experience: An elderly male passenger fell on escalator going up to P3 ATP. Vaughn quickly went to his assistance and with another passenger raised him up as he was unable to get up on his own. Vaughn immediately advised control desk of the passenger's plight and need for further assistance. While awaiting the arrival of PAPD, Vaughn kept the desk informed of the status of the passenger and maintained control of the scene and constantly reassuring the passenger that help is on the way.

Work Location: ERMC AVIATION SERVICES

 

Date: 03/12/2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Aces Virginia Moreno assisted relatives of a passenger that arrived on a Delta airlines flight. The passenger could not be located and aces Virginia went in to FIS area to get information on the passenger. Passenger was eventually located at relatives home.

Work Location: ERMC AVIATION

 

Date: 03/11/2021
Employee: Hema Surujprasad
Airport: JFK International Airport
Experience: Hema is the face of the Dunkin Donuts in Arrivals at Terminal 8 and while I added the date of experience as 03/11/2021, Hema has been the one smiling 'eyes" through the trials and tribulations of the pandemic. With the long lines and sometimes frustrated patrons (due to the fact that the location is the only concession open Pre- Security) and with limited scheduled staff, I watch her every morning, giving exceptional customer service REGARDLESS to the mood of her customer. Her SMILEZ shines through her eyes and she is attentive to each and every person ensuring to get their order correct and even throwing in an upsell offer. Hema should be commended for her hard work and not showing others how long and challenging her days are. She absolutely deserves to be recognized, so she can be proud to know that she is SEEN and that her gracious attitude is not in vain. I salute HEMA SURUJPRASAD!!!

Work Location: Dunkin Donuts (Mar Air Foods)

 

Date: 03/10/2021
Employee: Mark Wright
Airport: Newark Liberty International Airport
Experience: I was working the lobby in Terminal C on Wednesday, March 10, 2021, there was a passenger who needed to find the yellow cab she was an older passenger, I gave her all the information to get to the cab, I would have loved to take her but I couldn’t leave the other passenger I was assisting, I saw Mark walking across the lobby and I approach him and ask him if he could kindly direct the passenger to the cab, he patiently waited until she gathered her belongings and took the small steps with her, I saw him later walking back and he advised that he saw her off in the cab. We need more patient people to serve our passengers that demands just a little extra care. Great job Mark we appreciate you.

Work Location: ERMC

 

Date: 03/09/2021
Employee: Misty Clemons
Airport: New York Stewart International Airport
Experience: Misty is in charge of issuing SIDA badges for SWF and as always she is knowledgeable and easy going with a helpful smile. She knows her stuff regarding credentialing for SIDA and makes it easy for SWF employees to keep current on their yearly badges. Keep up the good work!

Work Location: SWF Airport Operations - ID Office

 

Date: 3/8/21
Employee: Patti Englert
Airport: Newark Liberty International Airport
Experience: I was distributing masks through the terminal and came across Patti who was working with a passenger. This passenger was an elderly woman who may have had a mental health condition. She was seeking direction on how to get permission to travel to Israel. Apparently she had visited Patti over the past two days asking different questions about how to visit Israel during COVID. The passenger moved between being angry and rude to sullen. I watched as Patti remained calmed and worked to clarify this passenger's needs and help her in every single way she could. Patti was patient and demonstrated utmost respect for this passenger. She truly is a model for other EWR employees.

Work Location: Traveler's Aid

 

Date: 3/8/21
Employee: Stherline Silencieux
Airport: Newark Liberty International Airport
Experience: In February 2020, I transferred from a Bartending role to an HR role and started working with a new team. I had no idea how I would be received. Stherline was the first person I met outside my managers. Our roles require us to work as a team to ensure that our internal guests - crew members - transition to their new roles, have their issues resolved, are acknowledged, and feel that when they come to HR, their concerns will be resolved. Stherline has grown tremendously over the year I have known her and her commitment to not only responding quickly to crew members, but also resolving their issues quickly is clearly visible in her actions. As a bilingual Creole speaker, she can touch a large portion of our workforce and help the rest of the HR team improve the internal guest experience more effectively. She can talk angry crew members "off the ledge" so to speak by listening to them and communicating with them in ways they can understand. Together, she and I, work

Work Location: OTG Management

 

Date: 03/08/2021
Employee: Magdaline Victor
Airport: Newark Liberty International Airport
Experience: At the Rail Link Station she perform her duties with a smile, also making sure that all struggling passengers are assisted with their luggage to their destination by calling and informing co-workers that they are on their way.

Work Location: ERMC

 

Date: 03/07/2021
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: ACES Kattia Maldonado was observed seeking to connect and making eye contact with passengers, going above and beyond to help.

Work Location: ERMC Aviation

 

Date: 3/5/21
Employee: Tanya Miller
Airport: LaGuardia Airport
Experience: Thank you for always getting us our product and always having a smile!

Work Location: OTG Management

 

Date: 3/5/21
Employee: Yaneth Matos
Airport: LaGuardia Airport
Experience: Thank you for going above and beyond helping guests order!

Work Location: OTG Management

 

Date: 3/5/21
Employee: Humberto Garcia
Airport: LaGuardia Airport
Experience: Staying late and ensuring Flatiron ran flawlessly on a short staffed busy night!

Work Location: OTG Management

 

Date: 3/5/21
Employee: Susan Pietrofeso
Airport: LaGuardia Airport
Experience: You take so much pride in serving high quality food at Tagliare. Your display of breakfast sandwiches magnifies your pride and care at OTG. Thank you!

Work Location: OTG Management

 

Date: 03/05/2021
Employee: Joselynne Lazo-Cruz
Airport: Newark Liberty International Airport
Experience: At the Rail 1 area at the NEC Station she always has a welcoming smile when approaching passengers and giving directions, she also assist passengers with luggage to their train for their destination.

Work Location: ERMC

 

Date: 03/04/2021
Employee: Tamara Henderson
Airport: Newark Liberty International Airport
Experience: I would like to take time out to give thanks and show appreciation for ACES Tamara Henderson. At the Landside Control Center where she answers the airport information lines, no matter how busy her phones become, if we begin having operational issues in the airport and become busy with phones and radio transmissions, she always steps in to assist. She has become my right hand in these situations and I know I can completely rely on her to assist when needed. She is a fountain of information garnered from her years of experience at the Control Center. So much so, when I receive a question I don't have the answer to, she is the first person I turn to, to ask. More importantly, she is a team player, and an excellent worker with a pleasant demeanor. Thank you Tamara Henderson for all the times you have assisted me, I appreciate you.

Work Location: ERMC

 

Date: 3/4/21
Employee: Suriel Asdrubal
Airport: LaGuardia Airport
Experience: Going above and beyond to help a guest with her stroller and adding such a WOW gesture. Suriel helped a guest who seemed to be struggling with her baby and offered to help!

Work Location: OTG Management

 

Date: 3/4/21
Employee: Silvana Iniguez
Airport: LaGuardia Airport
Experience: Always passionately helping the company tending to cash needs.

Work Location: OTG Management

 

Date: 3/4/21
Employee: Ursula Holden
Airport: LaGuardia Airport
Experience: Thank you for being awesome and helpful! You're always there for whatever we need

Work Location: OTG Management

 

Date: 3/4/21
Employee: Mike Hazen
Airport: LaGuardia Airport
Experience: Thank you for being a helpful and amazing director. Thanks for all that you do for us!

Work Location: OTG Management

 

Date: 3/4/21
Employee: Fredy Landaverde
Airport: LaGuardia Airport
Experience: Getting TimeFire production done for both terminals due to under production error on a busy Thursday

Work Location: OTG Management

 

Date: 3/4/21
Employee: Gloria Garcia
Airport: LaGuardia Airport
Experience: Staying late to hep her fellow crewmembers through a hectic day

Work Location: OTG Management

 

Date: 3/4/21
Employee: Rushesh Gadhia
Airport: LaGuardia Airport
Experience: It's great to see you use the line buster to provide our guests an alternative area to make a purchase in the TD Food Hall. You are fantastic!

Work Location: OTG Management

 

Date: 03/04/2021
Employee: Sharon McDuffie
Airport: Newark Liberty International Airport
Experience: Sharon is always on time to her post. She is very informative in all areas of the Airport. Goes above and beyond to help passengers and family members calling to inquire about flights or polices concerning Airlines and the Airport. Very courteous and professional with everyone around her. Wonderful person to work with.

Work Location: ERMC

 

Date: 03/03/2021
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: Aces Ysvania Ciriaco assisted a passenger from Avianca flight returning a bag that was mistakely taken. Aces went above and beyond in her interaction with the passenger during this transaction.

Work Location: ERMC AVIATION

 

Date: 03/03/2021
Employee: Rico Soriano
Airport: Newark Liberty International Airport
Experience: ACES Rico Soriano had called the Landside Control Center to obtain assistance for a passenger who's vehicle needed a jumpstart. The ACES obtained all pertinent information to enable me to place a call for service. However, once the service arrived, I was informed they were not finding the vehicle. I called the ACE advising him of this and he quickly went down and outside to look for the vehicle for me. Thank you Rico Soriano, you took that extra step to see if the vehicle was still there in order to let me know. Keep up the great work

Work Location: ERMC

 

Date: 3/3/21
Employee: Milton Enriquez
Airport: LaGuardia Airport
Experience: Going above and beyond to help a guest with her stroller and adding such a WOW gesture. Milton helped a guest who seemed to be struggling with her baby and offered to help!

Work Location: OTG Management

 

Date: 3/3/21
Employee: Tsering Yangdon
Airport: LaGuardia Airport
Experience: Coming in on her day off and helping us get through an extremely busy night

Work Location: OTG Management

 

Date: 03/03/2021
Employee: Thomas Beatty
Airport: New York Stewart International Airport
Experience: Thomas explained to me the new SIDA regulations for annual badges and help me navigate through the different training modules that are required for annual renewal. He had a pleasant demeanor and was knowledgeable beyond expectations. An important and valued employee who makes coming in for SIDA enjoyable!

Work Location: SWF Airport Operations - ID Office

 

Date: 03/02/2021
Employee: Lydia Dilullo
Airport: JFK International Airport
Experience: Aces Lydia Dilullo went above and beyond in assisting a passenger arriving from Dominica Republic. Passenger was trying for 3 hrs to get his phone charge or to get a phone call to a relative to pick him up. At 02:15 a.m he came to the aces whos assisted him with a call on her personal phone. Thank you aces L. Dilullo.

Work Location: ERMC AVIATION

 

Date: 03/02/2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: ACES Virginia Moreno demonstrated all the WeSoar behavior by listening in order to provide connecting flight information to pax, asking questions to properly assist, and giving Airtrain directions to terminal. ACES went above and beyond making passenger feel welcome and valued.

Work Location: ERMC Aviation

 

Date: 03/02/2021
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: ACES Ysvania Ciriaco provided outstanding service to pax, ACES was very detailed and made the pax feel welcome while providing general information to Manhattan. ACES was friendly and courteous and made pax smile.

Work Location: ERMC Aviation

 

Date: 03/02/2021
Employee: Husain Kazmi
Airport: JFK International Airport
Experience: ACES Husain Kazmi went above and beyond and provided travel information to Newark Liberty Airport for connecting flight. ACES was professional and friendly, ACES Was able to give the pax a piece of mind.

Work Location: ERMC Aviation

 

Date: 03/02/2021
Employee: Sandra Primus
Airport: Newark Liberty International Airport
Experience: ACES Sandra Primus exemplifies what great customer service should be. She consistently answers the airport information lines with a warm, pleasant tone. She makes the caller feel welcome to ask her any question they may have, while at the same time, putting them at ease. You will hear the occasional chuckle during her calls, as she handles the calls with professionalism and poise. When we becomes busy with phone and radio calls, she is quick to assist if we need, and I thank her for that. She has become a valuable asset in the Landside Control Center. Keep up the great work.

Work Location: ERMC

 

Date: 03/02/2021
Employee: Luz Rivera
Airport: Newark Liberty International Airport
Experience: Luz always goes the extra mile to help out a passenger. She is always ready to assist with a warm greeting asking questions so she can assist in there needs. I watched here helping out a customer that was looking for skin care and then they moved into a fragrance and the moved on from there. She is consistent with the excellent service to our customers.

Work Location: DUFRY

 

Date: 03/01/2021
Employee: Corey Price
Airport: Newark Liberty International Airport
Experience: A female passenger exited the airtrain at P3 platform, with a carte loaded with luggage. Corey immediately went to her assistance and offered to push the carte for het to Budget in the drizzling rain. The passenger was extremely grateful and commended him for service beyond her expectation.

Work Location: ERMC AVIATION SERVICES

 

Date: 3/1/21
Employee: Devonte Jones
Airport: JFK International Airport
Experience: On 2/28/21, I observed Devonte Jones, AirTrain JFK agent, at Jamaica Station transmitting information to an elderly passenger that needed assistance to the LIRR Station. Devonte approached the elderly women and asked, "Good Morning, do you need any help?". She laughed through her mask and replied, "I actually do, I am lost and I need to get to Port Washington.". Devonte went above and beyond and assisted her at the kiosk, directed her verbally on how to process her payment for her AirTrain/LIRR combination ticket, utilized his Company-Issued Tablet and assisted with the time of arrival of her train. The passenger departed AirTrain JFK Jamaica Station and was utterly grateful.

Work Location: Bombardier Transportation

 

Date: 03/01/2021
Employee: John Marchetta
Airport: JFK International Airport
Experience: On March 1st 2021, John Marchetta approached a group of teenagers who had removed their masks post- security in order to shoot a video. John remained calm and encouraged the group to wear their masks in order to protect everyone. The group of teenagers complied without any push back. John managed to find the right balance to convey the message. I was close enough to observe the interaction as I was about to engage the group myself. I spoke to John and I commended him on a job well done.

Work Location: American Airlines

 

Date: 2/27/21
Employee: Sandra Restrepo
Airport: LaGuardia Airport
Experience: Sandra, Thanks for handling all the pressure coming to you and always keeping your posture and making OTG shine!

Work Location: OTG Management

 

Date: 2/27/21
Employee: Gaurang Gandhi
Airport: LaGuardia Airport
Experience: Thank you for treating me like a valued guest in Flat Iron. You have a passion for hospitality!

Work Location: OTG Management

 

Date: 2/27/21
Employee: Luis Figueroa
Airport: LaGuardia Airport
Experience: Thank you for going above and beyond to make sure the markets are always up to OTG standards and especially ensuring that Timefire is as good as can be.

Work Location: OTG Management

 

Date: 2/27/21
Employee: Klaydavid Coronel
Airport: LaGuardia Airport
Experience: Thank you for pride in helping us successfully open World Bean. Not only did you do a great job setting up but also giving great service!

Work Location: OTG Management

 

Date: 2/25/21
Employee: Shayna Jean Philippe
Airport: Newark Liberty International Airport
Experience: Shayna Jean Philippe_ She works in Starbucks Presidents Club. She is very dependable and always puts the customer first. She is friendly and very helpful with getting them what they need.

Work Location: Starbucks

 

Date: 2/25/21
Employee: Marina Santos
Airport: Newark Liberty International Airport
Experience: Marina welcomes our guests in such a warming manner. She also tries to build an unique experience by warmly connecting to the guests. She will share stories and make sure to find common ground to talk about. She does this with passion!

Work Location: OTG -Saison

 

Date: 2/25/21
Employee: Jinky Espano
Airport: LaGuardia Airport
Experience: Keeping up the pace and learning new steps accurately/quickly!

Work Location: OTG Management

 

Date: 2/25/21
Employee: Harold Anderson
Airport: LaGuardia Airport
Experience: Thank you for all that you do. The passion for a job well done doesn’t go unnoticed.

Work Location: OTG Management

 

Date: 2/25/21
Employee: Fredy Landaverde
Airport: LaGuardia Airport
Experience: Thank you for coming in on your day off to support us on the NSF Audit. That shows how much you care.

Work Location: OTG Management

 

Date: 2/25/21
Employee: Milton Enriquez
Airport: LaGuardia Airport
Experience: Thank you for helping me with a delivery after receiving it after hours. You did it with a smile! Thank you

Work Location: OTG Management

 

Date: 2/25/21
Employee: Roman Wojciech
Airport: LaGuardia Airport
Experience: Hard worker and always willing to stay and help as a porter when ever needed.

Work Location: OTG Management

 

Date: 2/25/21
Employee: Nikolay Hadzhikolev
Airport: LaGuardia Airport
Experience: Always being ready to help and showing great passion for hospitality

Work Location: OTG Management

 

Date: 2/25/21
Employee: Gloria Mendez
Airport: LaGuardia Airport
Experience: Thanks Gloria for exemplifying OTG's core values of safety and passion in your work!

Work Location: OTG Management

 

Date: 2/25/21
Employee: Yalitsa Henriquez
Airport: Newark Liberty International Airport
Experience: Yalitsa is an unbelievable manager at Wendys in Terminal C. On this instance she went out of her way to help some customers carry their food to their gate. Thanks

Work Location: Wendys

 

Date: 2/25/21
Employee: Eliana Mejia
Airport: LaGuardia Airport
Experience: Eliana always goes above and beyond and treats all customers with respect.

Work Location: Wendys

 

Date: 2/25/21
Employee: Viky Guaman
Airport: Newark Liberty International Airport
Experience: Vicki is the nicest manager you will come across in the airport. She is super professional and treats every crew member and customer with respect.

Work Location: Wendys

 

Date: 2/25/21
Employee: Jennifer Alvarez
Airport: Newark Liberty International Airport
Experience: Jennifer is one of the best cashiers we have in the store. She greets every customer with a smile and makes sure to satisfy every customer.

Work Location: Wendys

 

Date: 2/25/21
Employee: Rose Klein
Airport: Newark Liberty International Airport
Experience: Every single day, Rose provides a welcoming environment for our guests at our Just Walk Out store at C1. She warmly greets passengers as they come down the terminal and invites into our store! She is a true Superstar!

Work Location: OTG

 

Date: 2/25/21
Employee: Oneka Lupe
Airport: Newark Liberty International Airport
Experience: Oneka is a supervisor and coworker who displays diverse responsibilities. Oneka is articulate, and hardworking. She has a positive attitude, ability to get things done and manages tour schedules etc. I’ve been consistently impressed with her organizational skills and grace under pressure.

Work Location: ERMC

 

Date: 2/25/21
Employee: Ely Amarante
Airport: Newark Liberty International Airport
Experience: Kevin Mateo is a supervisor at Jersey Mike's/The Grove store who we want to congratulate for a job well done during this difficult time. He has a good sense of humor and he goes above and beyond when it comes to his daily duties.

Work Location: Jersey Mike's/The Grove, Inc.

 

Date: 2/25/21
Employee: Alfred Morasso
Airport: Newark Liberty International Airport
Experience: HR exists because of our crew member Al. He has demonstrating more than enough times that he cares for each and ever crew member.

Work Location: HR

 

Date: 02/25/2021
Employee: Paul Renelus
Airport: Newark Liberty International Airport
Experience: Paul is always working hard every day. When I am not in the restaurant he takes ownership and exceeds my expectations every time. He is always on time and follows all the rules. Paul is a model employee.

Work Location: Saison

 

Date: 02/25/2021
Employee: Hany Atia
Airport: Newark Liberty International Airport
Experience: Hany has become one of our trainers at Saison. He is very approachable and makes the trainees feel at home. He shows them the proper way to work and makes is a positive experience. He has a great attitude and works hard.

Work Location: Saison

 

Date: 02/24/2021
Employee: Lindsay Weber
Airport: New York Stewart International Airport
Experience: I would like to acknowledge Lindsay Weber for her continued professionalism and excellent work as an Authorized Signer for Textron Aviation. Lindsay single handedly oversees AS responsibilities for over 90 employees in addition to her regular duties. She is extremely organized and even created her own company information sheet to provide Textron employees with scheduled ID Office appointments. It provides the employee detailed information and items they need to bring with them. I was so impressed by her initiative. Great job Lindsay! Thank you for all you do!

Work Location: Textron Aviation

 

Date: 2/24/2021
Employee: Rahjeeyah Jones
Airport: Newark Liberty International Airport
Experience: Rahjeeyah has gone above and beyond to connect with customers and ensure they are getting a great welcoming experience in the store. Rahjeeyah makes sure the beverage is made to quality standard and the customer leaves the store happy.

Work Location: Starbucks

 

Date: 02/24/2021
Employee: Walter Quimper
Airport: Newark Liberty International Airport
Experience: Walter is running the show! He owns his job and works to the best of his ability day after day with no complaints. He helps his team mates consistently and has a great attitude.

Work Location: Saison

 

Date: 02/23/2021
Employee: William Yassa
Airport: Newark Liberty International Airport
Experience: William received an amazing compliment from a family that shared how he was able to provide them with great service and cater to their needs. What really set his service apart and he went above and beyond was by making sure both of their kids had their specific meal as they had required and made sure the chefs elevated their game to make their kids day! And William had an overwhelming smile under his mask!

Work Location: OTG-Saison

 

Date: 2/22/21
Employee: Keith Morris
Airport: Newark Liberty International Airport
Experience: Keith is such a team player. Always willing to help. Always Positive and very much proactive when he's in the field.

Work Location: ERMC

 

Date: 02/22/2021
Employee: NOBLE SHAJI
Airport: JFK International Airport
Experience: Noble Shaji is an outstanding employee. He is very approachable, he was greeting the customers with a smile ready to assist them. He is consistent in performing to the best of his ability and meeting the customer service standards set before him. Noble Shaji is deserving of the recognition.

Work Location: QATAR AIRLINES

 

Date: 2/22/2021
Employee: Edwin Palacios
Airport: Newark Liberty International Airport
Experience: Edwin shows the upmost passion for his brand and working in Newark Airport. He is focused every day with connecting with the clients that come into his shop. He is always ready to make someone have the best travel experience.

Work Location: Tumi

 

Date: 2/21/21
Employee: Ayao Melegnam
Airport: Newark Liberty International Airport
Experience: Ayao is one of the best Supervisors we have. He's so helpful and very dedicated to his position. He truly goes out his way to make sure things run smoothly during his shift.

Work Location: ERMC

 

Date: 02/20/21
Employee: Joselynne Lazo Cruz
Airport: Newark Liberty International Airport
Experience: ACES Joselynne was on post been very proactive, always great passengers with smile follow procedures and goes above and beyond to assist them

Work Location: ERMC

 

Date: 02/20/21
Employee: Ubong Umoh
Airport: Newark Liberty International Airport
Experience: ACES Ubong been observed assisting passengers with their laggage on and off the air train colling his coworkers to help direct passengers with their laggages to the airlines ticket counter. He done a great jobs

Work Location: ERMC

 

Date: 02/19/2021
Employee: Meena Shah
Airport: Newark Liberty International Airport
Experience: The service was exceptional and would definitely recommend her services again.

Work Location: Dunkin Donuts

 

Date: 2/18/2021
Employee: Diego Mendia
Airport: Newark Liberty International Airport
Experience: What can I say about Diego but he is the ultimate team player! Him and his team has been here through out the entire pandemic never complaining once. He is someone we can depend on and I'm so happy top have him apart of our team. Not only have him and his team been here the entire time they are also the 24 operator for any irregular activities. I truly appreciate him and his team beyond words!

Work Location: Tony & Benny's

 

Date: 2/18/2021
Employee: Tamika Thomas
Airport: Newark Liberty International Airport
Experience: Tamika is one of the best employees I have ever met. She truly cares about her job and makes sure that EVERYONE is in compliance and doing what they need and should be doing. She's non-traditional and it works for her. Her bold style and respectful manner is exactly what EWR needs.

Work Location: HMS HOST

 

Date: 02/18/2021
Employee: Pauline Janowicz
Airport: Newark Liberty International Airport
Experience: Pauline consistently provides outstanding customer service, but more personally has been an exceptional colleague and resource when it comes to things I need assistance with. She has time and again proven herself the operational point man of our small team. I am new to the airport and she has been a spectacular guide and a good friend.

Work Location: Johnston and Murphy

 

Date: 2/18/2021
Employee: magdaline victor
Airport: Newark Liberty International Airport
Experience: Aces Magdaline always carry a positive attitude with her. Magdaline demonstrates WE SOAR standard really well. She always have a smile on her face. Wherever she works she Own Its. She Welcomes all passengers and Airport employees. Magdaline thanks for all you have done and continue to do to brighten others day....

Work Location: ERMC

 

Date: 2/18/2021
Employee: Maxine Reynolds
Airport: Newark Liberty International Airport
Experience: Supervisor Maxine has Exceed Expectations.... in order to do great work you have to love what you do and i must say yes she does. Maxine has help out and go beyond making sure her Team mates in the field has received all important information and always when its a snow storm always make sure we are well taken care off, which is a very selfless act of her. I want Maxine knows we appreciates her and very thankful having her to be apart of the Aces program team....Thank you...

Work Location: ERMC

 

Date: 2/18/2021
Employee: Keith Morris
Airport: Newark Liberty International Airport
Experience: I am nominating Keith for always having a positive welcome towards others around him. Keith you are a very respectful person and i must say thank you for always making the passengers feel welcome in your present and always Exceeding Expectation.....Thank you always

Work Location: ERMC

 

Date: 2/17/21
Employee: David Mayorga
Airport: LaGuardia Airport
Experience: Thank you for being super helpful and caring when we need you to be!

Work Location: OTG Management

 

Date: 2/17/21
Employee: Maritza Rodriguez
Airport: LaGuardia Airport
Experience: Going above and beyond and making it happen with grace, even when you have to run across the terminal for a cup of coffee when your machine is not working! We appreciate you and how your care for OTG's guests!

Work Location: OTG Management

 

Date: 2/17/21
Employee: Indrowtie Samaroo
Airport: LaGuardia Airport
Experience: Thank you for cooking delicious food for OTG's guests everyday with a smile on your face, you make the mornings fun for everyone whether it's Terminal C or D! We appreciate you!

Work Location: OTG Management

 

Date: 2/17/21
Employee: Tanaka Garcia
Airport: LaGuardia Airport
Experience: Thank you for sanitizing the tables with the correct 30 dwell time (when you didn't think anyone was watching) We really appreciate you going the extra mile to protect the safety of your OTG family and all the other families who visit us here at LGA!

Work Location: OTG Management

 

Date: 2/17/21
Employee: Shimul Barua
Airport: LaGuardia Airport
Experience: Going the extra mile and helping guests on the floor while attending the kitchen

Work Location: OTG Management

 

Date: 2/17/21
Employee: Fotini Plakas
Airport: LaGuardia Airport
Experience: Thank you for greeting guests with a smile and brightening up their day!

Work Location: OTG Management

 

Date: 2/17/21
Employee: Zahirul Islam
Airport: LaGuardia Airport
Experience: You have been observed exhibiting great customer service skills and assisting customers with a smile!

Work Location: OTG Management

 

Date: 01/26/2021
Employee: Nabila Salhi
Airport: Newark Liberty International Airport
Experience: I arrived at Railink Station, to start my shift, noticed several maintenance workers were not properly wearing their masks. I informed them we must all wear our masks, in this area. They ignored me, and continued talking to each other. When ERMC Supervisor Nabila Salhi came to do her rounds, I mentioned the incident to her. Being very concerned, she went to speak to them. Shortly after, she came back, and said she talked to them. The next week when I came to start my shift. I saw that every one of them was properly wearing their masks. I was so glad, it gave me tremendous peace of mind. Thank you Nabila, for understanding that safety is our top priority.

Work Location: ERMC

 

Date: 2/17/2021
Employee: Vivian Gad
Airport: Newark Liberty International Airport
Experience: Vivian always welcome you with a great smile and a nice hello! Her location is one of the ones who have been open since the summer. She is here, available, and ready to assist customers especially during these trying times. She is a dedicated employee that Salsarita's can depend on.

Work Location: Salsarita

 

Date: 02/17/2021
Employee: Destiny Castro
Airport: Newark Liberty International Airport
Experience: Destiny always prioritizes taking care of customers above all else. She consistently demonstrates kindness, good humor, and outstanding character. Her work has been keeping traveler's spirits up during a historically trying time.

Work Location: Johnston and Murphy

 

Date: 02/17/2021
Employee: Sheryce Jackson
Airport: Newark Liberty International Airport
Experience: Sheryce went above and beyond by carrying and escorting a passenger to her gate. The passenger was elderly and was struggling to get around with her suitcases and food. Sheryce carried her food to the gate to help her out.

Work Location: OTG

 

Date: 02/17/21
Employee: Medjine Dure
Airport: Newark Liberty International Airport
Experience: This is just a brief note to say what a good job Medjine Dure is doing and has done at control desk as an AOC telephone receptionist. On 02/17/21 I witnessed Medjine took a call that she handeled quite skillfully she was able to provide the customer with valuable information that was requested then transferred them to a department that they would be better helped. As we all know some customers sometimes have unreasonable demands and making them happy is our number one goal. Medjine was able to exhibit this incredibly valuable skill. A job well done Medjine.

Work Location: ERMC

 

Date: 02/16/2021
Employee: Alise Charles
Airport: Newark Liberty International Airport
Experience: ERMC Supervisor Alise Charles utilized her extensive experience when we were having issues with the Airtrain service. Springing into action to organize the staff in her quadrant to best handle the situation and be most effective. Staying at Station P4 to assist the ACES there with transferring passengers from one train to another. Great job.

Work Location: ERMC

 

Date: 02/16/2021
Employee: Royston Hill
Airport: Newark Liberty International Airport
Experience: I would like to thank ERMC Supervisor E2 Royston Hill for assistance during the disruption in the Airtrain Service. Upon making announcements and being asked to repeat the announcements, Mr. Hill stepped in assisting by repeating the announcements for me. This was a tremendous help to me as I was bombarded with radio and phone calls at the time. Thank you Mr. Hill for your assistance, I appreciated it.

Work Location: ERMC

 

Date: 02/16/2021
Employee: Mack Williams
Airport: Newark Liberty International Airport
Experience: Book author Jeffrey Hayzlett posted message on Twitter praising his experience with the employee.

Work Location: Hudson Booksellers

 

Date: 02/16/2021
Employee: Daniel Baquerizo
Airport: Newark Liberty International Airport
Experience: Book author Jeffrey Hayzlett posted message on Twitter praising his experience with the employee.

Work Location: Hudson Booksellers

 

Date: 2/16/2021
Employee: kayla Reed
Airport: Newark Liberty International Airport
Experience: Aces Kayla has been an awesome team player. I have listen to her on the radio numerous times helping her team mates with questions to be answer by passengers. Aces Kayla has demonstrated the WE SOAR standard by always Owning It and Seeking to connect. I want to let Kayla know i am very proud of her and continue to do that awesome job ....

Work Location: ERMC

 

Date: 02/16/2021
Employee: Brille Khanna
Airport: Newark Liberty International Airport
Experience: Brille is one of two co-workers in HR who are responsible not only for the badging process for hundreds of crew members, but has recently taken on onboarding new crew members. Both she and her co-worker, Diovanny DeJesus have increased dramatically the number of required new hire forms that bring us into compliance more efficiently. As a peer of hers and Diovanny's their efforts have dramatically reduced the efforts I had to make previously to make sure HR had required documents. They respond quickly, professionally, and act like part of a team.

Work Location: OTG Management

 

Date: 02/16/2021
Employee: Diovanny DeJesus
Airport: Newark Liberty International Airport
Experience: Diovanny is one of two co-workers in HR who are responsible not only for the badging process for hundreds of crew members, but has recently taken on onboarding new crew members. Both she and her co-worker, Brille Khanna have increased dramatically the number of required new hire forms that bring us into compliance more efficiently. As a peer of hers and Brille's their efforts have dramatically reduced the efforts I had to make previously to make sure HR had required documents. They respond quickly, professionally, and act like part of a team.

Work Location: OTG Management

 

Date: 02/15/21
Employee: Samusudeen Akanbi
Airport: Newark Liberty International Airport
Experience: ACES Akanbi Samusudeen Went above and beyond assisting a familly comming off the Airtrain with two smart cars and a lot of laggage and called B2 Welcome center ACES to help and direct them to Delta ticket counter

Work Location: ERMC

 

Date: 2/15/2021
Employee: Octavia Marinho
Airport: Newark Liberty International Airport
Experience: I am nominating Octavia for her Outstanding Customer Service and her dedication to the work. She always goes Above and Beyond to help others. Octavia is a very approachable and respectable woman that we all admired. So Octavia thank you, thank you for being you and setting an awesome example......

Work Location: ERMC

 

Date: 02/14/2021
Employee: Astaija Johnson
Airport: Newark Liberty International Airport
Experience: At approximately 2415am while on a personal and passing the roamer area, Astaija observed a female passenger looking very confused. She approached her and asked if she need help. The passenger told her that her mother fell on escalator 19 and was hurt and need assistance. She immediately went to the area and saw the passenger sitting on the floor and complained of pain in her right foot and lower back. Astaija immediately advised control desk of the incident She stayed with the passenger to offer support and reassurance that help is coming soon, while updating the desk timely on the status of the situation until the PAPD and EMS teams arrived to assist the passenger.

Work Location: ERMC AVIATION SERVICES

 

Date: 02/14/2021
Employee: Berkley Smith
Airport: Newark Liberty International Airport
Experience: At P4 Platform, I watch him as always welcoming passengers off the air train with a warm smile, and directing them to hotel shuttles and others to New York who had gotten off before.

Work Location: ERMC

 

Date: 02/13/2021
Employee: Saif-U-Llah Muhammad
Airport: Newark Liberty International Airport
Experience: I watch him as he give some passengers information, so they could take the express bus to New York, also direct some where to go and check in for the flight to Dominica.

Work Location: ERMC

 

Date: 01/26/2021
Employee: Ijaz Mohammed
Airport: JFK International Airport
Experience: ERMC Supervisor Ijaz was highly recognized and complemented by a Jet Blue passenger for assisting her with bags and getting transportation.

Work Location: ERMC

 

Date: 01/26/2021
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: ACES Kattia Maldonado went above and beyond assisting a Jet Blue passenger with heavy bags and need of transportation. Her excellent service was recognized and commented by the passenger on the JFK Social Media.

Work Location: ERMC

 

Date: 01/28/2021
Employee: Marie Auguste
Airport: Newark Liberty International Airport
Experience: Marie is very attentive while on the platforms and not only welcomes passengers but connects with them. She individually walks around the platform and ask each passengers where they are going to give them correct information instead of a general announcement.

Work Location: ERMC

 

Date: 01/30/2021
Employee: Antonio Marinas
Airport: Newark Liberty International Airport
Experience: Antonio is very attentive when conducting inspection and would always update his supervisor and control desk on any issues in his area so it can be rectified. His information is always on point and issues are resolved which results in customer experience not being disturbed. He owns his area and does an amazing job.

Work Location: ERMC

 

Date: 02/12/2021
Employee: Jon Katz
Airport: JFK International Airport
Experience: I want to nominate Jon for the excellent customer service that he provides to every single person that he gets in contact with. Jon is ready to assist no matter the situation and he does it with a smile all the time. I work next to Jon every Friday and he has the same how may I help you attitude all the time. Thank you Jon.

Work Location: Travelers Aid

 

Date: 02/12/2021
Employee: Anthony Stefano
Airport: Newark Liberty International Airport
Experience: We were at the b2 welcome center in Bravo.Passenger was at the ground level near taxi pick up area.passenger was stranded and was upset.Aces stayed outside calmed down passenger and helped her find a solution to her destination.

Work Location: ERMC

 

Date: 02/12/2021
Employee: Patrice Wilson
Airport: Newark Liberty International Airport
Experience: Patrice, XpresCheck Employee Category: Own It Patrice from XpresChek is exceptional and really ‘owns it’! She took charge and worked diligently for nearly 20 minutes to help an international passenger get funds loaded onto a prepaid card so that she could pay for the rapid test that her airline requires and make her flight to Germany. Terminal B staff encountered the distraught passenger after being flagged down by a wheelchair handler standing alongside her. She explained that a ‘card-for-cash’ machine in Arrivals had taken her money without dispensing the card required to pay for her rapid test at XpresCheck (XpresCheck does not accept bills). With only two hours to make her flight to Germany and very little cash remaining, the passenger was in a dire situation. Terminal B staff escorted the woman to XpresCheck where they had the great fortune of meeting Patrice. Having experienced this situation once before, Patrice immediately took charge and sprang i

Work Location: XpresCheck

 

Date: 02/11/2021
Employee: Keith Vidale
Airport: Newark Liberty International Airport
Experience: Thank You: United Airlines customer service agent Mr. Keith Vidale at Terminal C Upper Level 3 ticketing counter. I was in Terminal C on Wednesday Feb 11, 2021 about midday conducting SkyTrax and GBAC related inspection of the COVID-19 Safety Items deployed across Terminal C for customer and employee safety and communication. It was great to see Mr. Keith Vidale took a personal interest in physically checking all the hand sanitizers dispensers, free standing Covid-19 Safety Signages, various safety floor and seating social distancing decals deployed at the location he was working at. He demonstrated a real passion and interest to keep all customers and employees safe at EWR. He is definitely a great asset in contributing towards the goals of our EWR Skytrax Ratings and GBAC inspection certification. Ramchandar Motiram Patron Services Coordinator EWR Skytrax Project Facility Lead

Work Location: United Airlines

 

Date: 02/11/2021
Employee: Michael McGlyn
Airport: JFK International Airport
Experience: Travelers Aid assisted a single traveler with heavy luggage to the taxi area. On the way, the traveler shared that this was a return trip for additional medical care and the bags contained special food items and medication. When we reached the taxi line, Michael McGlyn warmly greeted the traveler and upon seeing the struggle with the heavy bags, offered to take a turn and personally walked the passenger to the waiting taxi. This simple act of kindness, changed the passenger experience completely. Thanks, Michael!

Work Location: ABM Taxi dispatch

 

Date: 02/10/2021
Employee: Derek Thomas
Airport: Newark Liberty International Airport
Experience: Derek was stationed at the C WC and while he was passing through the roma area he observed a female hearing impaired passenger seeking information how get to New York via NEC. He approached her and assisted her by escorting her to the platforn and ensured she got on the airtrain safely, he also called forward to P4 and NEC platform ACESs and advised them of her and requested that they assit her to get to the NJT train to New York.

Work Location: ERMC

 

Date: 2/10/2021
Employee: Pedro Escalona
Airport: Newark Liberty International Airport
Experience: Pedro is an amazing individual that provides an excellent experience! He goes above and beyond to provide anything the guest might need. He is always in a great mood and has a great attitude and personality!

Work Location: OTG-Saison

 

Date: 02/08/21
Employee: Oneka Lupe
Airport: Newark Liberty International Airport
Experience: I recommend Oneka for the We Soar reward because she always keeps the ACES on task ; when things are happening in the field. She always lets us know that we are in charge of our day and if we need anything call your supervisors. When she believes in your as a worker; she will stay on you so you can reach your full potential.

Work Location: ERMC

 

Date: 02/08/2021
Employee: Magdaline Victor
Airport: Newark Liberty International Airport
Experience: Aces Magdaline Victor is well grounded person who is always there when needed, on Monday she assisted a male disable passenger with a smart carte of luggage to his designated track and make sure he catch is train.

Work Location: ERMC

 

Date: 02/04/2021
Employee: RAPHAEL SOTO
Airport: LaGuardia Airport
Experience: ON 2/4/21 AT 8:30AM I OBSERVED SUP.SOTO SHOVELING THE SNOW BY TERMINAL A PARKING LOT. HE WAS CLEANING THE OVER PATH TO ENTER THE LOT.SUP.SOTO ALWAYS GO ABOVE &BEYOND TO PERFORM HIS DUTIES & ALSO WHAT IT IS NOT REQUIRED UNDER HIS JOB DESCRIPTION. I WOULD LIKE TO RECOGNIZE THE INITIATIVE, CUSTOMER SERVICE,AND WILLINGNESS TO WORK.

Work Location: ABM PARKING SERVICE

 

Date: 02/04/21
Employee: Margarette Moore
Airport: Newark Liberty International Airport
Experience: Margarette was very proactive helping a passenger of United 802 flight from Dalhi filling out the customs déclaration form

Work Location: ERMC

 

Date: 02/04/2021
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: I would like to recognize ACES Bertha Malasquez for performing excellent customer service at EWR Terminal B Air Train Platform. On Feb 04th about 10:00L she was providing updated and clear information to customers utilizing the Air Train services. I observed her being very professional in discharging her duties by providing Air Train information and guidance to customers. The Air Train was operating on a modified service schedule due to the inclement (snow) weather conditions. Even when Bertha was going on her break, she stopped and assisted many customers. Great job and thank you for helping our customers at EWR.

Work Location: ERMC

 

Date: 02/03/2021
Employee: Jose Torres
Airport: Newark Liberty International Airport
Experience: Observed Jose’s interaction with pax who had just gotten off the elevator on A platform with a smart cart Jose walked towards the pax greeted her and asked how he could help, after providing pax with information he then took pax smart cart and walked her over to where the train door would open turned her cart backwards for her and advised pax that train would be here shortly. Now that exceeds expectation

Work Location: REMC

 

Date: 02/03/2021
Employee: Daphney Jacques
Airport: Newark Liberty International Airport
Experience: Daphney shows a great attitude and welcoming to our guests as they approach the pizzeria. She is always jumping to help in any way possible. She helped a guest finish their transaction and guided them to their gate.

Work Location: OTG-Tagliare

 

Date: 02/02/2021
Employee: Nabila Salhi
Airport: Newark Liberty International Airport
Experience: She was very helpful on bravo platform with the train reduction. Also help by stopping a fight that could have escalated into a very bad situation

Work Location: ERMC

 

Date: 02/02/21
Employee: Candido Cepeda
Airport: Newark Liberty International Airport
Experience: He has shown exceptional dedication on his job. With the snow storm he put in double shift and still come in and put in his regular shift and ask to stay on a little it longer

Work Location: ERMC

 

Date: 02/02/2021
Employee: Sebongile Ziyambe
Airport: Newark Liberty International Airport
Experience: Under much duress during the largest snowstorm we have seen in many years Sebongile helped manage a skeleton crew of ACES manning various airtrain platforms. Many of the ACES were required to work extended hours and with no extra ACES on hand to provide relief Sebongile manned many of these stations to insure that the staff received adequate rest during this difficult period as we were severely short staffed.

Work Location: ERMC

 

Date: 02/01/2021
Employee: Medjine Dure
Airport: Newark Liberty International Airport
Experience: Though Monday 2/01/21 we had a big snow storm, with so many employee's not making it in, ERMC ACES Medjine Dure arrived not only on time but with a few minutes to spare. In the door she came, all bundled up, ready to work. Bringing extra provisions for herself in case she would have to stay longer then her normal hours. That is dedication. And I personally thank her for coming in.

Work Location: ERMC

 

Date: 02/01/2021
Employee: Maxine Reynolds - McLeod
Airport: Newark Liberty International Airport
Experience: ERMC ACES Supervisor Maxine Reynolds - McLeod should be applauded for braving the snowstorm we were having Monday 2/01/21 to make it in to work. With many reports of accidents, cars and trucks getting stuck on the roads, she braved the elements to still make it in. Many employee's was not able to, but she was one of the few that did. She is an excellent employee. Thank you for coming in.

Work Location: ERMC

 

Date: 02/01/2021
Employee: Alise Charles
Airport: Newark Liberty International Airport
Experience: Under much duress during the largest snowstorm we have seen in many years Alise helped manage a skeleton crew of ACES manning the airtrain platforms. Many of the ACES worked double shifts and with no extra ACES on hand to provide relief Alise manned many of these stations to insure that the staff received adequate rest during this difficult period. Alise also worked a double shift to insure we had the needed staff to provide blanket coverage while extremely short staffed.

Work Location: ERMC

 

Date: 02/01/2021
Employee: Jose Torres
Airport: Newark Liberty International Airport
Experience: A female passenger boarded the airtrain on C ATP heading to the railink station and left her phone on the platform. Jose being very attentive and alert as to what's happening on the platform, immediately contacted the ACES at P4, to inform the passenger she left her phone. The passenger was extremely grateful and expressed appreciation and commendation to the ACESs for service exceeding her expectation

Work Location: ERMC

 

Date: 2/1/21
Employee: David Balchunas
Airport: Newark Liberty International Airport
Experience: David did such an amazing job during the snow storm. Great JOB!

Work Location: ERMC

 

Date: 02/01/2021
Employee: Germaine Germain
Airport: Newark Liberty International Airport
Experience: Germaine has shown that she is a reliable and helpful employee. She opted to stay past her time to help out with the opening of the a new store. she stayed late into the night past her regular shift to help out with customers.

Work Location: Marshall Retail Group

 

Date: 02/01/2021
Employee: Dionne Anderson
Airport: Newark Liberty International Airport
Experience: Dionne has shown that she is a reliable and helpful employee. She opted to stay past her time to help out with the opening of the a new store. she stayed late into the night past her regular shift to help out with customers.

Work Location: Marshall Retail Group

 

Date: 1/31/2021
Employee: Lisa Ryau
Airport: Newark Liberty International Airport
Experience: Lisa is such a respectful young lady, also helping people with a beautiful smile on her face. She sometimes have to work in the cold which right there deserves an award lol. She has such a welcoming personality and is so nice to be around.

Work Location: ABM

 

Date: 1/30/21
Employee: Dolores Stokes
Airport: Newark Liberty International Airport
Experience: Dolores is an Angel! She is truly a blessing and EWR is so lucky to have her! She has been here through out the entire pandemic. Always keeps a smile on her face. Always has a nice kind word to give. Always helping and assisting customers, helping them where to go. She assists customers with whatever help they need even though that's not her job. She never complains, she just get the job done! We are very lucky to have her!

Work Location: JCM

 

Date: 1/30/2021
Employee: Deris Revez
Airport: Newark Liberty International Airport
Experience: Deris is such a sweet and respectful person. She always makes sure she greats you with open arms and a big smile when you enter her store. She is always so helpful and goes out of her way to assist passengers.

Work Location: Duty Free

 

Date: 1/30/2021
Employee: Marc Borgulla
Airport: Newark Liberty International Airport
Experience: Marc greats you with a smile and a how are you doing today when you enter his location. He has a great smile which makes him very approachable. Working at an airport you must be approachable and friendly, and he fits this perfectly. He has a calm personality which makes you want to talk to him!

Work Location: Starbucks ( HMS HOST)

 

Date: 1/29/21
Employee: Ann Card
Airport: LaGuardia Airport
Experience: What a delight it was to encounter Ann at the Delta business lounge as she handled the customer service desk for the members. She was full of energy, pleasant, informative and highly welcoming. Ann is definitely in the right field and role. You can tell the enjoyment she finds in helping everyone and the clear connection between employee and customer satisfaction, namely that the happier employees are, the more delighted customers will be. Ann finds a direct link between the degree of satisfaction customers experience and being a dedicated, focus employee to service the airport passengers/customers/employees all in one.

Work Location: Delta

 

Date: 1/29/2021
Employee: Denise Laroach
Airport: Newark Liberty International Airport
Experience: Denise is a true trooper. She is in a location where flight activity varies day from day but she doesn't let that stop her. She comes in whatever time we need for her to open her location. Sometimes she comes in, and the entire flight was moved to another satellite. Sometimes we have to call her and ask her to rush in because a plane was moved to her satellite. Denis doesn't complained, she just get the job done. I truly appreciate her!

Work Location: strEAT

 

Date: 1/29/21
Employee: Rosa Estigarribia
Airport: LaGuardia Airport
Experience: I stopped by at one of the many great concession selections at Terminal D post-security and was pleasantly welcomed by Rosa. She presented me with the warmest greeting a customer can get for the day with a contagious smile. Rosa came out from behind her register and asked how she could help me. I wasn't sure what to purchase since I wasn't so hungry but Rosa knew the whole menu selection plus what was available for all types of eaters. Actually, Rosa gave me a nice little tour of her concession area, to know where I can find drinks, chips, pizza, coffee, etc. When I mentioned to Rosa that I had to nominate her for the exceeding Customer Service and experience I felt, she jumped up and down with excitement. In awe, she voiced what a blessed day it had become for her because she finds so much pleasure in helping all who come into her concession workplace and knowing she would be nominated, was the cherry on top. It's great to know we have exceptional airport emplo

Work Location: OTG

 

Date: 1/29/21
Employee: Yerly Gutierrez-Correa
Airport: LaGuardia Airport
Experience: It's so great to see proactive cleaning staff like Yerly cleaning the terminal with an emphasis of hard work and dedication to making the area clean, sterilized and safe. Her professionalism demonstrated detail-oriented, superior cleaning service. As I approached Yerly to let her know I plan to nominate her on WE SOAR HIGHER, she explained her daily treatment of every surface and objects she encounters with care. From disinfecting and sanitizing of bathrooms and highly touched surfaces to empty trash cans. All this helps reduce and eradicate uncleansed areas. She explained how she takes pride in her work and puts in 100% to her maintenance responsibilities.

Work Location: ISS

 

Date: 1/28/21
Employee: Patricia Taylor
Airport: Newark Liberty International Airport
Experience: While on A ATP, Patricia received a call from control desk of a possible entrapment in elevator at the A3 check point. She immediately ran to the elevator to check for same. Patricia called out to the passengers a baby and her mother who responded frantically, she engaged the mother in conversation to calm her and reassured her help is on the way. Control desk was constantly updated until PAPD, Kone and PA Rose arrived. The elevator doors were open shortly after and passengers came out safely.

Work Location: ERMC AVIATION SERVICES

 

Date: 01/28/2021
Employee: Franklin Garcia
Airport: JFK International Airport
Experience: A passenger had created a spill on the floor with a large cup of coffee and seemed completely unaffected. After observing the spill, I looked around for an ABM representative. Mr. Garcia happened to be following close behind and observed the same situation and immediately caught my eye to let me know that he would take care of the obviously unsafe liquid on the floor. Within a minute, Mr. Garcia had retrieved his cart and promptly cleaned the area. His recognition of the situation and immediate action was reassuring. Thank you, Mr. Garcia for caring for our work setting!

Work Location: ABM

 

Date: 1/27/2021
Employee: Keron Sulker
Airport: Newark Liberty International Airport
Experience: Keron is such a respectful young man. He is apart of a team where they only have a 3 person staff and he has pretty much been here through out the entire pandemic once his store re-opened. He always rush to help a guest when they enter his store. He is always respectful and always makes sure the guest know they are first! He is a great employee.

Work Location: Steller Partners ( The New Stand)

 

Date: 1/26/21
Employee: Ericka Rankine
Airport: Newark Liberty International Airport
Experience: Employee showed excellent customer skills in helping a gentleman that was lost was heading to upstate New York.

Work Location: ERMC

 

Date: 1/26/21
Employee: Ellen Williams
Airport: Newark Liberty International Airport
Experience: I would like to recognize Transfer Attendant Ellen Williams for her outstanding customer service. Ms. Williams is always ready to assist the customers in need of help. She always has as approachable attitude with a smile on her face. She is always at her post through good and bad weather as she is accountable for getting the job done. Ms. Williams is well respected by her peers and a a valuable employee. I find her to very deserving of this acknowledgment.

Work Location: ABM Parking

 

Date: 01/26/2021
Employee: Fay Collins
Airport: LaGuardia Airport
Experience: Fay has worked for LGA Terminal B for over 25 years. Dedicated employee and hardworking employee. Pays very well attention to detail when she does her assignment. Just want her to know she’s appreciated. ??

Work Location: D F S

 

Date: 01/26/2021
Employee: Andrej Bocian Brown
Airport: Newark Liberty International Airport
Experience: Amazing!!! Very professional and always helps the customer!

Work Location: Otg

 

Date: 1/26/21
Employee: Lassey Nunyakpe
Airport: Newark Liberty International Airport
Experience: This is a co-worker and everyday he goes above and beyond to make sure guests have the best experience.

Work Location: Otg

 

Date: 1/26/21
Employee: Ricardo Da Rocha capela
Airport: Newark Liberty International Airport
Experience: This employee goes above and beyond every day to make sure the guest has the best experience possible

Work Location: Otg

 

Date: 1/26/21
Employee: Andrzej Vivian brown
Airport: Newark Liberty International Airport
Experience: This manager make sure to check and guide all crew members in the right direction for success, making sure that we give our best everyday to assure the guest gets the best experience possible

Work Location: Otg

 

Date: 1/26/21
Employee: Rosa Figueiredo
Airport: Newark Liberty International Airport
Experience: Very happy with the service

Work Location: Otg management llc

 

Date: 01/26/21
Employee: Shatoya Felder
Airport: Newark Liberty International Airport
Experience: I would like to take a moment to show my appreciation for ERMC ACES Shatoya Felder at the Landside Control Center. Tuesday 01/26/21, we were experiencing Airtrain problems as well as other weather related issues. ACES Shatoya , as always taking the initiative to assist us with our phones lines as well as handle her own calls coming in through the Airport Information lines. Her help made a big difference as it always does. I can always count on her when things go haywire in here, to assist us. ACES Shatoya Felder, your assistance is valued and appreciated, thank you so much

Work Location: ERMC

 

Date: 01/23/2021
Employee: Joselynne Lazulo-Cruz
Airport: Newark Liberty International Airport
Experience: Ace Joselynne was on post on time. Always greet passengers with a welcome. Follows procedures and goes above and beyond to assist passengers. Wonderful person to work with.

Work Location: ERMC

 

Date: 01/23/2021
Employee: Daniel Ospina
Airport: Newark Liberty International Airport
Experience: It was excellent service. The food was delicious and the presentation was extraordinary.

Work Location: OTG

 

Date: 1-22-21
Employee: Joselynne L Cruz
Airport: Newark Liberty International Airport
Experience: As I got off the airtrain I noticed a Bombardiar Tech working on a compartment above the train door. I stood back and watched Joselynne L Cruz stand guard by the door to make sure that the pax didn’t enter for their safety. She informed them of what was going on and directed them to enter the next doors for the train. I went to her and told her what a good job she was doing to insure the safety of our pax.

Work Location: ERMC

 

Date: 1/21/21
Employee: Jannette De La Cruz
Airport: Newark Liberty International Airport
Experience: My name is Dennis Stewart , I am a Ramp Service Supervisor working for United Airlines in EWR . This e-mail is in recognition of one of your Lisbon staff member Ms. Jannette De La Cruz . On December 5th 2020 while cleaning the 138 Ramp breakroom she found a significant amount of cash laying on the floor . She immediately bought the cash to my office and explained her discoveries . I want to take this opportunity to thank her for her honesty . Throughout my years , I have had the opportunity to interact with many people . However she stands out and shows commitment to her job everyday while being friendly and respectful to others . I admire her strong work ethics , personal integrity and Honesty . Please share this e-mail with Ms. De la Cruz and let her know how valued she is as a worker and a honest Human being .

Work Location: Lisbon

 

Date: 1/21/21
Employee: Vladimir Dupont
Airport: JFK International Airport
Experience: Vladimir is a bus operator for AMB Shuttle - JFK and always goes above and beyond to assist customers, fellow drivers and managers in any way necessary. He's polite and has great passion for the job that he does. He is a great ambassador for ABM and the entire JFK community.

Work Location: ABM Aviation -Shuttle Services JFK

 

Date: 1/21/21
Employee: Steve Graziano
Airport: New York Stewart International Airport
Experience: During 2020 the airport had a hiring freeze which prevented the environmental department from hiring a new staff member prior to myself as a manager going on maternity leave. Our maintenance staff went above and beyond to assist me in covering my field duties at the end of my pregnancy and through my leave. Steve Graziano took a primary role in ensuring that all site inspections were covered. He coordinated work with environmental contractors and kept me informed. Steve exhibited extreme attention to detail and is always a pleasure to work with. His efforts during this stressful year were greatly appreciated.

Work Location: AvPORTS

 

Date: 1/21/2021
Employee: Sonal Patel
Airport: Newark Liberty International Airport
Experience: Sonal has such a great personality. She is someone you want to be around if your having a bad day. Her presence and smile will brighten any room. She talks to her customers and put her self in their shoes. She is fast an efficient and really cares about other people time! She is one of the few people who have been here through out the entire pandemic. Never complaining, always smiling and willing to help!

Work Location: Dunkin Donuts

 

Date: 1/21/2021
Employee: Gregory Daniels
Airport: Newark Liberty International Airport
Experience: Gregory is such a sweet kind person. There was a situation where their location was supposed to be open post security in B3 but no one was there and claimed they didn't know they were supposed to be. Instead of going back and forth and/or placing the blame on someone else, Gregory stood up, took responsibility, and addressed the situation. He owned it and never complained.

Work Location: Green Beans Coffee

 

Date: 01/21/2021
Employee: Larry Moore
Airport: Newark Liberty International Airport
Experience: While on C ATP, Larry was observed on several occasions assisting passengers with their luggage on or off the airtrains, figuring out, how to get to places outside the airport, calling forward to other ACES or supervisor to assist passengengers with luggage or to ensure they get to their correct destinations. Passengers in most cases expressed gratitude and appreciation for service received and expectations exceeded.

Work Location: ERMC AVIATION SERVICES

 

Date: 1/21/2021
Employee: Ashley Lopez
Airport: Newark Liberty International Airport
Experience: Ashley has such a welcoming spirit. When you enter her store she greats you with a big smile and a happy hello. She is always eager to assist and also suggest things for customers that they would of never thought of on their own. Ashley is a great employee and a great person to be around.

Work Location: Voyage

 

Date: 01/21/2021
Employee: Larry Moore
Airport: Newark Liberty International Airport
Experience: While on C ATP, Larry was observed assisting passengers with their luggage on or off the airtrains, figuring out how to get to places outside the airport, calling forward to ACES and supervisors to assit passengers with their luggage or to ensure they get off at the correct stop. Passengers expressed gratitude and appreciation for service received and their expectations were exceeded.

Work Location: ERMC AVIATION SERVICES

 

Date: 01/20/2021
Employee: Hattie Greenhowe
Airport: Newark Liberty International Airport
Experience: Mrs. Hattie is a pleasure to see every morning! She gives every single person walking by a warm greeting, and goes above and beyond by learning names and helping guests. You can see her smile, even with the mask!

Work Location: OTG

 

Date: 01/20/2021
Employee: Misty Clemons
Airport: New York Stewart International Airport
Experience: I have worked with Mrs. Clemons for 4 years. She is my supervisor and in that time her ability to handle tough situations and her work ethic has been an inspiration. She has taken me under her wing and has taught me what it is like to take responsibility and own my mistakes. She handles each customer coming into the ID office with poise and respect. She has become a close friend of mine and I would like her to get the recognition she most certainly deserves that is probably long overdue.

Work Location: Avports

 

Date: 1/20/21
Employee: Brittany Jackson
Airport: Newark Liberty International Airport
Experience: Brittany loyalty and dedication is beyond words. She is one of the few people who has never left, not even when there was and still is a ragging pandemic going on. She always has a big bright smile and nice words for everyone who approaches her. She is here early in the morning making sure those first guest have fresh coffee and pastries. She is a delight to be around and I truly appreciate all of her hard work!

Work Location: Starbucks ( HMS HOST)

 

Date: 1/20/21
Employee: Omoye Ejallnse
Airport: Newark Liberty International Airport
Experience: Omoye is very respectful. Working in an airport can be stressful but she never allows the stress of the job to get to her. She understands that not everyone will be friendly but she doesn't allow that to change her attitude. She always remains respectful and kind! She is always ready to assist and help the guest in any way she can!

Work Location: Canonica ( All you need)

 

Date: 1/20/21
Employee: Americo Preire
Airport: Newark Liberty International Airport
Experience: Americo has such a welcoming smile and personality. She is always in a cheerful mood and it shows. When you enter her store not only does she have a kind word she is eagered and willing to help. Even if its something her store doesn't have, she makes sure she assist and directs the customer in the proper direction so they can get what they need. Such a sweetheart to be around.

Work Location: Voyage

 

Date: 01/20/2021
Employee: Mena Mangely
Airport: Newark Liberty International Airport
Experience: Assisted a passenger @ the rail link platform who was travelling to Mexico and went above and beyond in helping this passenger.

Work Location: ERMC aviation

 

Date: 1/19/21
Employee: Ulpiano Mora Bravo
Airport: LaGuardia Airport
Experience: I noticed Mr. Ulpiano Mora Bravo off the curbside of the frontage outside Terminal D. Ulpiano is a security guard and he was committed, energized and diligent to make sure there were no cars idling on the front of Terminal D. He was blowing his whistle, gesturing to the drivers to keep the traffic flowing. When I saw how proactive Ulpiano was in his role, I had to nominate him. While I approached Upliano, he shared with me the importance of his responsibilities as a frontage security guard is on a daily basis and the safety of our customers. He was so grateful to have been recognized especially that it's a challenging job where at times, further assistance may be needed from the airport police.

Work Location: Prosegur

 

Date: 01/19/2021
Employee: Aline Neves
Airport: Newark Liberty International Airport
Experience: A guest approached me about Aline and explained to me how Aline was able to lift her up after as she was having an off day. After getting to the airport a bit late because of some traffic, getting through security and a delayed flight, when she got to Saison, it felt has she had “arrived” at her destination. Aline made her feel so welcomed, prepared a beautiful cocktail and recommended a salad. Everything was delightful but nothing like Aline’s attitude. Thanks!

Work Location: OTG - Saison

 

Date: 1/19/2021
Employee: Derek Thomas
Airport: Newark Liberty International Airport
Experience: Derek is one of our awesome employee at ERMC EWR program. Derek is an employee everyone loves working with, because he demonstrates positivity and always willing to help and make the passengers as well as his co-workers happy to be here. Listening to Derek so many times on the radio and sometimes working beside him, he he takes charge, always Seeking To Connect, Owning his location, Exceeding Expectation, and mostly he is very Respectful to everyone. So taking this time to honor him is a pleasure because he do deserve this and letting him know we appreciates him. Great Job Derek Thomas you actions has not been un noticed at all......

Work Location: ERMC

 

Date: 1/19/2020
Employee: Jacinta Jurado
Airport: LaGuardia Airport
Experience: As I did my walk-through at Terminal C post-security, I observed Jacinta cleaning the area extremely diligently. Jacinta kept moving by checking all the trash cans, disinfecting surface areas, cleaning the gates and waiting area seats, as well as other important touch points. In my eyes, I was impressed how hard Jacinta worked on her responsibilities. The passenger volume inside Terminal C was low but Jacinta proceeded to work rapidly and energetically. Having airport employees present working in this manner, is a delight to see and deserve recognition for their dedication and willingness.

Work Location: ISS

 

Date: 1/19/2020
Employee: Gerald Michaud
Airport: LaGuardia Airport
Experience: Thank you Gerald for protecting our airport passengers/customers/employees safely as we cross the pedestrian walkways at Terminal C. When I approached Gerald to thank and nominate him for a WE SOAR reward, he was so grateful and explained how important it's for him when on duty, to make sure everyone is safe. Gerald at times goes above and beyond to manage pedestrian walkways that are around him, especially when he sees the need to assist in walking someone or a group, across to the terminal or towards ground transportation. It was a pleasure to nominate Gerald, hear his daily work experience and being escorted safely across the pedestrian walkway.

Work Location: Prosegur Security

 

Date: 1/19/2020
Employee: Desiree Ronee
Airport: LaGuardia Airport
Experience: Desiree demonstrated being a self starter even though the passenger volume at the airport is low. She proactively took action to make sure there was enough taxi supply and the taxi stand area was cleaned/organized rather than waiting for a passenger to enter the taxi stand and not find efficiency. Taking this type of action also helps instill a sense of confidence to our travelers at the airport and allows Desiree to analyze her work location to implement new ideas.

Work Location: ABM Taxi

 

Date: 1/19/2020
Employee: Sat Paul
Airport: LaGuardia Airport
Experience: As I walked Terminal C to observe the changes at the frontage, it was a pleasure meeting Sat Paul when he came out of the taxi dispatcher booth to ask me "How can I help you?" I noticed the taxi stand area was empty but prepared to take care of our oncoming passengers. Sat Paul has 30+ years as a Taxi Dispatcher with ABM Taxi. He finds joy in assisting customers, airport employees and passengers yet at the same time, Sat Paul has ambitious plans in working harder to achieve the company and airport community goals. He shared how it's motivating to him to contribute into the success of the Customer Experience at LGA.

Work Location: ABM Taxi

 

Date: 01/17/2021
Employee: Berkeley Smith
Airport: Newark Liberty International Airport
Experience: Berkeley is an very approachable employee, at P4 Berkeley was observed giving confidents to young passengers who were nervous and was looking for the West Point bus , he was a good source of confidents and provided accurate directions.

Work Location: ERMC

 

Date: 01/17/2021
Employee: Jose Torres
Airport: Newark Liberty International Airport
Experience: It's with great pleasure, I recognized Jose for his consistency in performance. Jose has demonstrated all the tenets of the WESOAR standards consistently. He is welcoming to all passengers, he approached them with respect while seeking to connect with them to ensure they are satisfied and their expectations are met and in most cases exceeded.

Work Location: ERMC AVIATION SERVICES

 

Date: 01/17/2021
Employee: Stephen Collington
Airport: Newark Liberty International Airport
Experience: Stephen Collington, a caring and experienced supervisor, noticed a passenger struggling to bring two pieces of rolling luggage onto the escalator (land-side) at Terminal C. Stephen was proactive and sought to offer assistance to the young lady. It was then that he noticed that she was in distress (crying). Mr. Collington asked what was the matter and listened as the customer explained that she had just got off a flight and misplaced her cell phone in the restroom but could not recall which gate. Stephen, assured the customer that he would be able to help. He was able to offer assistance in calling the customer's phone and a United agent picked up. The phone was being held at Customer Service station (C90), but since the customer did not know the way, Stephen brought her to be reunited with her property. Afterward, Mr. Collington, was able to help the customer to reunite the customer with her husband who was picking her up.

Work Location: Omni-Serv

 

Date: 01/16/2021
Employee: Anizio Carvalho
Airport: Newark Liberty International Airport
Experience: Anizio consistently goes above and beyond to deliver a wow experience to all guests traveling through the airport. On this specific occasion, Anizio served a table of 4 guests who were bumped off their flight, they had vouchers, and would be spending the evening in the Marriott before their new flight the next day. He ensured that they understood how the vouchers were processed, and that they left happy with full stomachs for the evening. The NEXT night the same group of travelers stopped into vanguard kitchen to have dinner before boarding their rescheduled flight JUST to see Anizio. He makes genuine connections to our guests, and leaves a lasting impression.

Work Location: OTG

 

Date: 01/16/2021
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: At the Rail link station, she received a call from Bravo Platform that a passenger and child with luggage need assistance she comply, also assist in purchasing her ticket then take her to track A and see her board the train for New York, a well done job.

Work Location: ERMC

 

Date: 01/16/2021
Employee: Loshanth Thirukualtharasan
Airport: Newark Liberty International Airport
Experience: Ace Loshanth came to post on time. Assisted passenger to get process. Went above and beyond to help with crowded lines. Always open with a welcoming smile. Works well with others.

Work Location: ERMC

 

Date: 01/15/2021
Employee: Edmond Owosu
Airport: Newark Liberty International Airport
Experience: Edmond was delivering my Sysco order yesterday and he was extremely helpful. It is the first time i have received my order on time and correct. Edmond was excited and happy to help me, I couldn't believe he was helping me put my delivery away. WAY TO GO EDMOND KEEP IT UP! I appreciate you. Chef Vin

Work Location: OTG

 

Date: 01/15/2021
Employee: Thomas Meyers
Airport: Newark Liberty International Airport
Experience: At the Rail link station he assisted a female passenger to recover her phone that was left on the air train, by calling the P4 platform to remove same, and send the passenger over so she could received it, good job.

Work Location: ERMC

 

Date: 01/14/2021
Employee: Sheryce Jackson
Airport: Newark Liberty International Airport
Experience: Had passenger tell me that Sheryce made a long delay and into an amazing experience. The delay pushed them back by 6 hours and made for a unhappy child and anxious spouse, the employee to helped bring a lot of happiness during a rough time.

Work Location: OTG

 

Date: 01/14/2021
Employee: Jose Torres
Airport: Newark Liberty International Airport
Experience: Jose had just finish his shift as the relief on his way down from Bravo platform he noticed that the elevator was out of service and there was a long line of passengers with smart carts waiting to get upstairs he just jumped in to assist in whatever way he could without being asked. He stayed until Cone came to put elevator back in service

Work Location: Ermc

 

Date: 12/29/2020
Employee: Daurenielson Cadet
Airport: Newark Liberty International Airport
Experience: Very respectful all the time. It can be very busy or super slow, his work ethic does not change. He takes his job seriously.

Work Location: Tony & Benny's

 

Date: 12/16/2020
Employee: Shalmadeen Edwards
Airport: JFK International Airport
Experience: Thank you email received from customer: On behalf of the family of Roosevelt A. Banks, we would love to express our deepest gratitude to Shalmadeen Edwards from Delta Airlines. On December 16th, 2020, Mr. Banks was scheduled to travel to Liberia; however, due to an incorrect COVID test result, he was unable to travel and stranded without a phone and the ability to make accommodations for himself (he was in a wheelchair). Shalmadeen Edwards called his family and to confirm that he was missing and stayed with Mr. Banks for the duration of her shift as his family worked on getting him in a hotel that could accommodate him until his flight back to Atlanta the following day. However, due to the weather and logistics, he ended up needing to stay the night at JFK. Upon ending her shift and assisting with checking in his luggage, she entrusted Mr. Banks in the care of another employee who helped Mr. Banks settle in for the night and provided the family with constant

Work Location: Delta Airlines

 

Date: 01/03/2021
Employee: Vaughn Ames
Airport: Newark Liberty International Airport
Experience: An elderly female passenger travelling to Princeton Junction arrived at the rail 1 area with 3 large luggage and a carry on, on a smarte carte. Vaughn assisted her with her luggage to the track, unloaded the carte, he also returned to the track when her train arrived and helped her to get on the train safely with her luggage.

Work Location: ERMC AVIATION SERVICES

 

Date: 12/16/2020
Employee: Kelsey McGrath
Airport: JFK International Airport
Experience: On behalf of the family of Roosevelt A. Banks, we would love to express our deepest gratitude to Kelsey McGrath at John F. Kennedy International Airport. On December 16th, 2020, Mr. Banks was scheduled to travel to Liberia however, due to the incorrect an Covid testing , he was unable to travel; therefore, leaving Mr. Banks stranded without a phone and the ability to make accommodations for himself (he was in a wheelchair). Kelsey helped to get Mr. Banks settled in for the night and provided the family with constant updates. She provided food, snacks and company through the night until his departure back on the 17th. For this act of kindness, our family is forever indebted and wanted you all to know about the caliber of employees that you all have at JFK. Thanks again and Happy Holidays!

Work Location: JFKIAT

 

Date: 12/15/2020
Employee: Joseph Curbelo
Airport: Newark Liberty International Airport
Experience: Ever since the beginning of Pandemic, Joe has been stepping up and committed to help everyone in EWR Dufry to get through these tough times. In the last snow storm on Dec 15th, while most of the team call out due to difficulties to get to work. Joe was there working all day to maintain the store open and making sure all passengers can purchase duty free when they get through the airport. He worked from 9am to 10pm the whole day with minimum help in between, setting a great example of what great commitment looks like.

Work Location: EWR Dufry

 

Date: 01/11/2021
Employee: Sebongile Ziyambe
Airport: Newark Liberty International Airport
Experience: ERMC Supervisor Sebongile Ziyambe came to the rescue after overhearing a transmission over the radio between myself and ACES Stafford Woods of a passenger entrapped in the elevator in Terminal A. Supervisor Sebongile remained outside the elevator reassuring the passenger while I remained on the line with her, trying to keep her calm while she waited for the elevator technician. Unfortunately once the passenger was taken out of the elevator, she did not have time to catch her flight before it was to depart. Supervisor Sebongile escorted the passenger to American Airlines ticket counter, informing them of her situation and was able to help get her booked on the very next flight to her destination, on a 1 pm flight. Very well handled by the Supervisor, great job

Work Location: ERMC

 

Date: 01/11/2021
Employee: Luciana Azcenaperalta
Airport: Newark Liberty International Airport
Experience: Luciana is an outstanding employee!! All of the cleaners in Building One are commendable to say the least, always polite and always friendly. Even before Covid, they were always making sure the building was clean. They are continuously cleaning all restrooms, door entrances, kitchens/break rooms, common areas, and offices. They work endlessly around the clock to ensure that its sanitized and deodorized. I applaud Luciana along with the entire Tri- B Team. Keep up the great work!!

Work Location: Tri- B Cleaning

 

Date: 1/11/2021
Employee: Oneka Lupe
Airport: Newark Liberty International Airport
Experience: Oneka Lupe is an excellent EWR Supervisor, always seeking to connect with all ACES and passengers. Oneka is a great Team Leader and mentor to anyone that surrounds her.

Work Location: ERMC

 

Date: 1/12/2021
Employee: Nashay Howard
Airport: Newark Liberty International Airport
Experience: EWR Supervisor Nashay Howard is always approachable to all her fellow coworkers, ACES and passengers. Always willing to help.

Work Location: ERMC

 

Date: 1/4/2021
Employee: Ryan Hilliman
Airport: Newark Liberty International Airport
Experience: Ryan is very approachable and always open to help wherever he is needed with a big smile.

Work Location: ERMC

 

Date: 1/13/21
Employee: Jessica Ordonez
Airport: Newark Liberty International Airport
Experience: Jessica works diligently to make everyone's work easier. She is always helpful and thorough in her administrative duties. She stays abreast of the constant changes in the id renewal process and follows through even escorting aces to the id office to deal with any problems that may arise. She comes early or stays late visiting lot F to update paperwork and hang tags for parking authorization with no complaint.

Work Location: ERMC

 

Date: 01/11/2021
Employee: Berkeley Smith
Airport: Newark Liberty International Airport
Experience: Mr. Smith is very respectful Aces, His approach toward passengers and the information given to them is very decent. He is always willing to assists both passengers and the Team when needed. He truly represents the WESOAR program.

Work Location: ERMC

 

Date: 01/10/2021
Employee: Claude Forrester
Airport: Newark Liberty International Airport
Experience: Claude works every week extra day if we need him to help us out.

Work Location: OTG management

 

Date: 01/05/2021
Employee: Diego Rodriguez
Airport: Newark Liberty International Airport
Experience: Diego is an outstanding employee. Always working and remains pleasant and approachable. Diego saw me moving some boxes out of my office down to the storage room and immediately came to assist me with the heavy load. Very courteous and helpful gesture. The cleaning team as a whole continues to do an outstanding job. I feel a little safer in knowing that they are working tirelessly to keep our airport clean and sanitized.

Work Location: Tri-B Industries

 

Date: 1/2/21
Employee: Angela Nerbel
Airport: LaGuardia Airport
Experience: Angela always greets passengers as they are arriving to the baggage claim area and always has a smile on her face. She is very approachable and is willing to help passengers wherever they need to go.

Work Location: ERMC

 

Date: 12/30/20
Employee: Zekri Youssef
Airport: Newark Liberty International Airport
Experience: Always greats you with such a sweet welcome. Their smile will brighten any room. Always so very helpful and thoughtful of the customer’s time.

Work Location: Salsarita

 

Date: 12/30/20
Employee: Manal Soliman
Airport: Newark Liberty International Airport
Experience: She is always ready to assist the passengers with a smile. She has been here mostly through out the entire pandemic. We thank her.

Work Location: Salsarita

 

Date: 12/30/20
Employee: Esther Tapia
Airport: Newark Liberty International Airport
Experience: Esther is one of the cleaning people that has been taking care of the terminal well before COVID. I can tell she is smiling under her mask because she smiled long before we had to wear these things... On the day she saved me, I was replacing large stickers on the tables and my badge stuck to one of the stickers. Not seeing it happen, I threw away my badge. Esther saw me panic 15 min later when I realized my badge was missing. the last thing I wanted to do was throw a curve ball to the badging office in the middle of the season. I looked for 15-20 minutes including digging in the trash. Esther stopped, and pulled the trash on her own, and found my badge, stuck inside some of the decals I removed. given the day, the time, and how long into her shift she had been working, It would have been pretty easy for Esther to keep on working and do her normal great job. She took the time out to go above and beyond. I am thankful for her and that team every day.

Work Location: JCM

 

Date: 12/30/20
Employee: Carmen Lahura
Airport: Newark Liberty International Airport
Experience: Very respectful always. Always putting the passenger and their needs first. Always have a smile and a kind word to give.

Work Location: Sora Sushi ( MIdfield)

 

Date: 12/30/20
Employee: Sheakeera Williams
Airport: Newark Liberty International Airport
Experience: She always asks questions, listens, and connects with the passengers. Always striking friendly conversation which makes their time special.

Work Location: Steller Partners (The New Stand)

 

Date: 12/30/20
Employee: Hany Herz
Airport: Newark Liberty International Airport
Experience: Hany always goes above and beyond without even being asked. He listens so she knows what the customer wants sometimes before they do. He has basically been here throughout the entire pandemic. We thank him!

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Leonidas Peguero
Airport: Newark Liberty International Airport
Experience: He owns it, no matter the situation. He doesn't play the blame-game or put it off on someone else, but assists the passengers with whatever they need help with.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Betty Campbell
Airport: Newark Liberty International Airport
Experience: Working at an airport you must be approachable and friendly, and she fits this perfectly. Always greets you with a mile, ready to help!

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Blanca Parraga
Airport: Newark Liberty International Airport
Experience: She always goes above and beyond without even being asked. She listens so she knows what the customer wants sometimes before they do. Such a sweet and kind person to be around.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Maxwell Strickland
Airport: Newark Liberty International Airport
Experience: Working at an airport you must be approachable and friendly, and Maxwell fits this perfectly. Always greets you with a smile, ready to help!

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Gerson Argueta
Airport: Newark Liberty International Airport
Experience: Gerson always greats you with such a sweet welcome. His smile will brighten any room. He is very helpful and thoughtful of the customer’s time.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Tiara Alexander
Airport: Newark Liberty International Airport
Experience: She always asks questions, listens, and connects with the passengers. Always striking friendly conversation which makes their time special.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Bernard Strickland
Airport: Newark Liberty International Airport
Experience: Working at an airport you must be approachable and friendly, and Bernard fits this perfectly. Always greets you with a smile, ready to help!

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Seanna Alexander
Airport: Newark Liberty International Airport
Experience: Seanna owns it, no matter the situation. She doesn’t play the blame game or put it off on someone else, but she assists the passenger with whatever they need help with.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Fiona Ricketis
Airport: Newark Liberty International Airport
Experience: Fiona is very respectful always. Always putting the passenger and their needs first. Fionaalways have a smile and a kind word to give.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Stephanie Pena
Airport: Newark Liberty International Airport
Experience: Stephanie always goes above and beyond without even being asked. She listens so she knows what the customer wants sometimes before they do.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Ashraf Nagy
Airport: Newark Liberty International Airport
Experience: He always greats you with such a sweet welcome. His smile will brighten any room. Hhe is very helpful and thoughtful of the customer’s time.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Lynn Mulor
Airport: Newark Liberty International Airport
Experience: Lynn is very respectful always. Always putting the passenger and their needs first. She always have a smile and a kind word to give.

Work Location: America MRG

 

Date: 12/30/20
Employee: Jacquelin Harris
Airport: Newark Liberty International Airport
Experience: Jacquelin always goes above and beyond without even being asked. She listens so she knows what the customer wants sometimes before they do.

Work Location: Starbucks (HMS HOST)

 

Date: 12/30/20
Employee: Christian O'Besso
Airport: Newark Liberty International Airport
Experience: Christian owns it, no matter the situation. Christian doesn’t play the blame game or put it off on someone else, but just assists the passenger with whatever they need help with.

Work Location: Tony & Benny's

 

Date: 12/30/20
Employee: Brenda Lopez
Airport: Newark Liberty International Airport
Experience: When you work at a airport you must be approachable and friendly, and Brenda fits this perfectly. Always greets you with smile, ready to help!

Work Location: Tony & Benny's

 

Date: 12/30/20
Employee: Luz Maldinro
Airport: Newark Liberty International Airport
Experience: Luz always goes above and beyond without even being asked. He listens so she knows what the customer wants sometimes before they do. He has been here basically through out the entire pandemic. We thank him!

Work Location: Tony & Benny's

 

Date: 12/30/20
Employee: Lucy Sanchez
Airport: Newark Liberty International Airport
Experience: Lucy is very respectful always. She always putting the passenger and their needs first. Always have a smile and a kind word to give. She has been here basically through out the entire pandemic. We thank her!

Work Location: Tony & Benny's

 

Date: 12/30/20
Employee: Christelle Pierre
Airport: Newark Liberty International Airport
Experience: Working at an airport you must be approachable and friendly, and Christelle fits this perfectly. Always greets you with a smile, ready to help!

Work Location: Salsarita