Scroll below to view our Wall of Excellence where nomination stories are celebrated and rewarded!


Date: 4/30/21
Employee: Martha Ocren
Airport: Newark Liberty International Airport
Experience: Martha Ocren of Allied Universal at EWR is always courteous and respectful. She always greet you with a smile and always willing to help. I notice that she is always like that with everyone she comes in contact with. Companies definitely need more workers like her.

Work Location: Allied Universal

 

Date: 5/12/21
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Excellent!!!

Work Location: Allied Universal

 

Date: 5/12/21
Employee: JAMES SMITH
Airport: Newark Liberty International Airport
Experience: James Smith is an outstanding server who always goes above and beyond for his guests and for his team. He is an extremely hard worker and pushes through all obstacles that occur during his shift. He always asks how he can help and goes out of his way to make sure his guests have everything they need- whether it's food, drink, or showing them where the restroom and their gates are he is always there to assist. And he does all of this with a smile on his face. It is a pleasure watching his interactions with guests and seeing how happy they are with him. There is no one more deserving of this reward than him. He exceeds expectations every time. As his manager, I feel he should receive recognition for all the hardwork and effort he puts in day in and day out. He is a model employee!

Work Location: OTG

 

Date: 5/12/21
Employee: Mark Wright
Airport: Newark Liberty International Airport
Experience: Mark has been consistent in the management of ACES in the field. He coaches and leads by example. Mark has recently embraced on the job training with The E 2 on duty and has shown excellent assimilation of the E2 position. He is good with people and has shown an ability to obtain coverage for open posts. He also does not hesitate to fill in when we need coverage for the various supervisor positions that may need to be covered.

Work Location: ERMC

 

Date: 05/11/2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: At T5, ACES Virginia Moreno went above and beyond for pax who had a connecting flight with American Airlines. Pax was concerned about his luggage and how to get to T8, but ACES Virginia identified on the ticket the luggage was on way to the connecting flight, ACES then proceeded to provide airtrain directions to T8. Pax expressed how happy he was and how great it feels to have a peace of mind.

Work Location: ERMC Aviation

 

Date: 05/11/2021
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: ACES Ysvania Ciriaco welcome pax to NY and provided travel information to nyc. It was the pax first time in the country and also wanted to know about NYC attractions, ACES helped pax connect to the wifi and helped research and confirm NYC attractions hours of operations. ACES was professional and pleasant.

Work Location: ERMC Aviation

 

Date: 05/09/2021
Employee: Diomis Romero
Airport: JFK International Airport
Experience: ACES Diomis Romero assisted passenger with travel information to Manhattan, ACES asked questions, was pleasant, friendly, detailed and professional, it made the pax feel welcome and happy.

Work Location: ERMC Aviation

 

Date: 05/09/2021
Employee: Husain Kazmi
Airport: JFK International Airport
Experience: Husain Kazmi exceeded pax expectations by providing and guiding pax to airline counter. Pax was lost and frustrated, he was coming for a connecting flight from Newark, but ACES Kazmi was attentive, professional and owned the situation which gave the pax a piece of mind as he finally was to reach his destination.

Work Location: ERMC Aviation

 

Date: 05/09/2021
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: went above and beyond for a pax who seemed confused. ACES Katrtia, by approaching and welcoming pax to NY made the pax happy and appreciated. Pax needed help traveling to Manhattan for the first time by public transportation. Kattia was assertive, concise, pleasant, friendly and professional.

Work Location: ERMC Aviation

 

Date: 05/07/2021
Employee: Efrain Carrero
Airport: LaGuardia Airport
Experience: I am sharing the great job of ACES Carrero today 05/07/2021 at Terminal C. At 1520 I parked my vehicle at TC to give Carrero lunch break. While I was parking, I heard on the radio from Carrero to call PAPD. I saw him at curb side and I approached to him immediately. ACES Carrero told me, one homeless person had a bag in his hand which looks suspicious. ACES Carrero asked the homeless person “Hey this bag belongs to you” he did not reply and drop the bag quickly at curb side and ran away. I called PAPD. Office arrives in less the 5 minutes. When officer checked the tag on the bag, that bag had a tag of US Dept of Homeland Security. ACES Carrero did exactly the same what PAPD always said “If you see something, say something “ Thank you for your attentiveness Carrero. Great Job 100% !

Work Location: ERMC Aviation LGA

 

Date: 5/6/2021
Employee: Oscar Ortiz
Airport: Newark Liberty International Airport
Experience: Oscar Ortiz is the operations manager for the airport busing contract at EWR. On a daily basis, Oscar goes above and beyond to ensure we provide excellent service to our passengers. I have contacted him on weekends, off hours and days when he is on vacation and he always responds immediately. It is obvious that Oscar cares about the airport and the people we serve. He works hard every single day and deserves recognition for his dedication. I am so thankful he is part of our team.

Work Location: Academy Bus

 

Date: 05/06/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha personally greets every person entering Post C security. Always smiling and professional. A real asset to Allied. I see many employees waiting to enter actually can't wait to interact with her and her warm greeting and friendly personality.

Work Location: Allied Universal

 

Date: 05/06/2021
Employee: Stafford Woods
Airport: Newark Liberty International Airport
Experience: Stafford is consistent with his passenger interactions he greets every passenger in a pleasant tone and is very helpful. He is a perfect example of how to deliver customer service on the platforms.

Work Location: Ermc

 

Date: 05/06/2021
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Nilda was seen assisting passengers at the ticket New Jersey transit ticket vending machine in Terminal A and was very detailed in her information given. Passenger was assured of the information given.

Work Location: Ermc

 

Date: 05/06/2021
Employee: Michelle Roberts
Airport: Newark Liberty International Airport
Experience: Michelle is a great supervisor, always smiling and attentive with everyone. Michelle is always motivating the ACES to do better and be attentive all time.

Work Location: ERMC Aviation LLC

 

Date: 05/05/21
Employee: Etham South
Airport: JFK International Airport
Experience: Etham is a supervisor for the securities at terminal#4, every time I work at terminal 4 I observe Etham going above and beyond, she not only does her job she also help passengers with any information they need, Etham walk the whole day back and forth checking the monitors to assist the passengers with flight info.

Work Location: Allied universal

 

Date: 05/05/21
Employee: Javier Paulino
Airport: Newark Liberty International Airport
Experience: While working in EWR's AOC, a call came in from a parent of an eight month old baby who was about to board a flight to Seattle. The mother was in a post-security restroom with the child and realized that she ran out of diapers. She reached out to the baby's father in Seattle in a panic, and he then called the EWR AOC for assistance. Without hesitation, Javier quickly reassured the father that he could help and reached out to ERMC supervisor Keesha Parks to explain the passenger's dilemma. Keesha swiftly obtained diapers and had them delivered to the passenger in time for her to change the baby and board her flight. I believe it is this type of excellent customer service in helping our passengers with unexpected challenges that makes EWR's ACES and supervisors shine.

Work Location: ERMC

 

Date: 05/05/21
Employee: Larry Moore
Airport: Newark Liberty International Airport
Experience: At approximately 1406pm, a female passenger fell on escalator c6, going up to the platform. Larry who was standing at the top of the escalator immediately took ownership of the situation, turned off the escalator, reached out to AOC to informed of the incident, he also empathized with the passenger and assured her that medical assistance is available if needed. The passenger extended her appreciation for the courtesy provided and stated that she just wanted to continue on her way. Larry in a very comforting tone wish her well and thank her for choosing EWR.

Work Location: ERMC AVIATION SERVICES

 

Date: 05/05/21
Employee: David Balchunas
Airport: Newark Liberty International Airport
Experience: It's a pleasure for me, to take this opportunity to recognized David as a true team player and a valuable team member.

Work Location: ERMC AVIATION SERVICES

 

Date: 5/5/21
Employee: Keesha Parks
Airport: Newark Liberty International Airport
Experience: While working in EWR's AOC, a call came in from a parent of an eight month old baby who was about to board a flight to Seattle. The mother was in a post-security restroom with the child and realized that she ran out of diapers. She reached out to the baby's father in Seattle in a panic, and he then called the EWR AOC for assistance. Without hesitation, Javier quickly reassured the father that he could help and reached out to ERMC supervisor Keesha Parks to explain the passenger's dilemma. Keesha swiftly obtained diapers and had them delivered to the passenger in time for her to change the baby and board her flight. I believe it is this type of excellent customer service in helping our passengers with unexpected challenges that makes EWR's ACES and supervisors shine.

Work Location: ERMC

 

Date: 05/04/2021
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: I want to nominate Ysvania Ciriaco so she can be recognized for the excellent customer service she provides to every and each customer/passenger she get in touch with. Through all these years that Ysvania had worked as a customer service representative she always have the same approachable attitude towards the passengers even throughout this difficult time that we are facing with the pandemic. Thank you Ysvania Ciriaco.

Work Location: ERMC Aviation

 

Date: 5/4/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: During this tough times, Martha has constantly maintained a positive attitude. I see her say good morning to everyone even when she is extremely busy. I look forward to walking through baggage claim number 9 every morning. She tries to greet everyone by name and there has been numerous times when I have heard her even ask employees about their family. She provides exceptional customer service.

Work Location: Allied

 

Date: 05/03/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: I have been coming thru the Post C security door for many years and whenever Martha is there she always greets me and others with a warm smile (pre masks of course) she even calls me by my first name. some days if things aren't going great its so nice to see her there with her bright smiling eyes (mask on smile) it actually changes my mood. And on the professional changes my mood. And on the professional side she takes that job very seriously and very through. What a great person for the job!! Keep smiling Martha!!!

Work Location: Allied Universal

 

Date: 05/03/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: There is no one who embodies a welcoming presence more than Martha. Every time she makes coming to work a real pleasure. She is excellent.

Work Location: Allied Universal

 

Date: 05/02/2021
Employee: Nelson Medina
Airport: JFK International Airport
Experience: While I was busy with a pax, Mr. Medina did a wonderful job helping an elderly pax, coming from terminal 4. She was lost and didbt know where to go. Mr. Nelson Medina, went above and beyond by going upstairs with him, so he could make his connection on time.

Work Location: ERMC

 

Date: 5/1/21
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: I went to pick up a family member and Ms. Moreno helped me, every way she could possible, to find out about the pax, I went to pick up., and why she was taking more time than usual. Mr. Virginia Moreno, went above and beyond and it was highly appreciated, by me and my family. Thank you for a wonderful job at jfk.

Work Location: ERMC

 

Date: 5/1/21
Employee: Joean Zolue
Airport: Newark Liberty International Airport
Experience: Joean was such a blessing to me and I truly appreciated it. I was in the food court removing our old placemats that were on the table to be prepared to be replaced with new ones. Joean seen me struggling to remove them and jumped right in. She just went to a table and started removing stickers!( She made it look easy! lol) After we completed like half of them I thank her and told her I would finish tomorrow. She stated she will continue to do as much as she can and again I thanked her. To my surprised when I came in the next day all of the tables were FINISHED! She completed every last one! I honestly was not expected that at all!!! She was such a huge help to me because all I had to do was come and start placing the new placemats! I really appreciate her going above and beyond because she could of left me struggling by myself! Joean, you ROCK!!!

Work Location: JCM

 

Date: 5/1/21
Employee: Ishmael Bougouneau
Airport: Newark Liberty International Airport
Experience: Ishmael is a great example of being approachable and actively assisting a passenger. After our WE SOAR training classes we conduct a Terminal Tour to see the Terminal from the passengers eyes. During the tour Ishmael witness a customer that looked confused and needed help and she used what she just learn from training to assist the passenger. I have to tell you as the trainer, it brought joy to my eyes to see her use a skill she just learn and did it with such ease and joy. Ishmael you rock!!!

Work Location: Xpress check

 

Date: 05/01/2021
Employee: Martha Ocren
Airport: Newark Liberty International Airport
Experience: I have to say that Martha Ocren is one of the most nicest personalities that you can encounter on a given day. Although she is thorough on completing her job task, she has a personality that can brightened a moment. She always has a winning smile and perseverance that can lighten anyone’s day. To be a good leader you must have the people skills that Martha undoubtedly displays on an everyday basis. We should only be lucky to find an employee like Martha. Keep smiling Martha and the world will smile back. Have a great day!

Work Location: Allied Universal

 

Date: 04/30/2021
Employee: Patricia Bagou
Airport: Newark Liberty International Airport
Experience: An older gentleman who was shopping in the global bazaar came up to me to tell me Patricia Bagou’s customer service was excellent and that she really made his experience enjoyable while shopping with us!

Work Location: OTG Global Bazaar

 

Date: 04/30/2021
Employee: Derek Adamik
Airport: Newark Liberty International Airport
Experience: Derek Adamik is a SIC for ABM Parking who daily exceeds expectations. He is that person who is always willing to lend a helping hand wherever needed. You can count on him to perform above and beyond. Derek makes a huge difference in our operations and I thank him and appreciate his willingness to go that extra mile. I feel that he is more than deserving of receiving this acknowledgement.

Work Location: ABM Parking

 

Date: 04/30/21
Employee: Larry Moore
Airport: Newark Liberty International Airport
Experience: Today there were high winds affecting AirTrain operations. Larry handled the increased passenger load on the platform with a true sense of professionalism. He ensures that passengers are clearly informed and always completes his interactions with "Thank you for choosing Newark Airport" Larry is an asset to our operations.

Work Location: ERMC

 

Date: 4/29/21
Employee: Edwin Palacios
Airport: Newark Liberty International Airport
Experience: Edwin is a model for excellence in customer service. He is patient and empathetic, making everyone who comes into the store feel welcome whether they are passengers or employees. Edwin has a positive attitude that is contagious to those around him.

Work Location: TUMI

 

Date: 4/29/21
Employee: Don Dave Baron
Airport: Newark Liberty International Airport
Experience: Walking up to Alpha platform i can hear Don entertaining his passengers waiting for the train with all smiles and awesome information trying to get to New York City. He is always doing a great job. Keep it up Owning what you do and connecting to passengers.

Work Location: ERMC

 

Date: 04/29/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is always welcoming and friendly. She is a pleasure to interact with and makes the sometimes stressful act of going through security when you get to work, a much more enjoyable experience. She truly connects with the people that go through Post Charlie because of her positive demeanor and sincere smile. She is a true professional and is an exemplary employee that Allied Universal is lucky to have representing them.

Work Location: Allied Universal

 

Date: 04/29/2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: ACES Virginia Moreno was posted at terminal 4 and delivered above and beyond service. There was a lost passengers who didn't speak English and was in a hurry to catch her flight at terminal 1 with Turkish airlines. ACES Virginia Moreno took over the situation and escort the passenger all the way to terminal 1.She even met Turkish airlines employee and explain the situation. Passenger made flight on time with the assistance of Virginia Moreno.

Work Location: Ermc aviation

 

Date: 04/28/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: post charlie T1 badge #6300529889 very nice and respectfull

Work Location: Allied Universal

 

Date: 04/28/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is always positive, greets you with a smile, and pleasure to deal with. She goes above and beyond her job duties.

Work Location: Allied Universal

 

Date: 04/28/2021
Employee: Marta Ocran
Airport: Newark Liberty International Airport
Experience: Marta works at the C2 security post, always with a smile and very professional. Thank you for being so efficient

Work Location: AlliedUniversal

 

Date: 4/28/21
Employee: Jean Marco Serrano
Airport: Newark Liberty International Airport
Experience: Jean Marco is a hard worker and is consistently exceeding my expectations. He goes above and beyond for me at Saison and always helps put all my food away and ensures accuracy.

Work Location: OTG

 

Date: 04/28/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: wonderful person, very professional.

Work Location: Allied Universal

 

Date: 04/28/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is always a pleasure to see each day! She always has a smile on her face, takes the time to engage with each person she comes in contact with, and makes us feel safer each day. I am grateful to say I work alongside Martha from an external capacity. She truly makes my day!

Work Location: Allied Universal

 

Date: 04/27/2021
Employee: Angela Sullivan
Airport: LaGuardia Airport
Experience: I met Miss Angela last year at training. Since then she has been a great support to me and my team in EWR. She is a great co-worker but more importantly a great human being. We recently opened up a new location in EWR and Angela volunteered to stay beyond her time knowing her plate is full with her location in LGA. On the 04/27/2020 I needed help with Document and she volunteered again to do it so i can see the correct way to complete the information. She goes above and beyond to show and teach team work.

Work Location: Marshall Retail Group

 

Date: 4/26/21
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is amazing in the morning when we go through Post Charlie in Terminal C. She is great to talk to, has a great smile, and does her job thoroughly.

Work Location: Allied Universal

 

Date: 4/26/21
Employee: Rowley Howard
Airport: Newark Liberty International Airport
Experience: Mr. Howard embodies the "CAN DO" attitude with the customer's well being in mind at all times. He is very attentive to his surroundings and goes above and beyond to ensure our customer's property that is parked in our parking lots are well supervised and also most importantly our customer's safety as well. Mr. Howard is always ready to assist our customers rain or shine.

Work Location: ABM

 

Date: 4/26/21
Employee: Margaret Moore
Airport: Newark Liberty International Airport
Experience: MARGARET M. IS ALWAYS MAKING THE PASSENGERS FEEL COMFORTABLE ENTERING THE CUSTOMS HALL. SHE MAKES SURE THEY HAVE ALL OF THEIR DOCUMENTS READY PRIOR TO SEEING THE CBP OFFICERS. SHE IS ALWAYS ON TASK AND AWARE OF EVERYTHING GOING ON AROUND HER.

Work Location: ERMC AVIATION

 

Date: 4/26/21
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha has displayed a friendly welcoming for me and others every morning. She’s genuinely an employee who cares about her job and excels in doing so. She’s very caring, knowledgeable and charismatic.

Work Location: Allied Universal

 

Date: 4/26/21
Employee: Omar Deleon
Airport: Newark Liberty International Airport
Experience: Omar Deleon is one of our two Managers, who has worked endlessly during the Covid Pandemic to ensure the Garden State Diner is open and running every day. We couldn't have done it without him.

Work Location: Garden State Diner

 

Date: 4/26/21
Employee: Sabina Zak
Airport: Newark Liberty International Airport
Experience: Sabina Zak is one of our two Managers, who has worked endlessly during the Covid Pandemic to ensure the Garden State Diner is open and running every day. We couldn't have done it without her!

Work Location: Garden State Diner

 

Date: 4/26/21
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha's attitude is exceptional! She is always welcoming to everyone that goes through the checkpoint. She exudes friendliness and goodwill and talks to EVERYONE that goes through the checkpoint no matter who they are. Martha always has a smile on her face and one can tell how genuine her interactions are with her colleagues and internal customers. Martha ROCKS like heavy metal!

Work Location: Alied Universal

 

Date: 4/26/21
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is one of the sweetest persons I have met in this airport. Her smile is like butter; it just melts any issues you may have away. She always has a nice and kind word; she is an example of legendary customer service.

Work Location: Allied Universal

 

Date: 4/26/21
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is a very friendly and professional employee. She always willing to assist with a smile while maintaining maintaining safe as here first priority …

Work Location: Allied Universal

 

Date: 4/26/21
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Always helpful have the greet all people in a positive way pleasant to communicate with

Work Location: Allied universal

 

Date: 04/26/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: I found Martha Ocoan very helpful and professional when asking about my SIDA badge renewal process, she knew exactly what to do and where to go for further assistance. She always happy and welcoming when interacting with her when checking my bags before going into the sterile areas.

Work Location: Allied universal

 

Date: 04/26/2021
Employee: Martha Ocran
Airport: New York Stewart International Airport
Experience: Martha is very professional in her performance. She is very approachable. She will answer any questions that you may have or get you the answer promply.

Work Location: Allied Universal

 

Date: 04/26/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is an absolute pleasure to see every day coming into work. She always greets you with a smile and if a problem arises, she knows how to handle it. She treats everyone with dignity and respect and does so consistently. She is very knowledgeable in her field and I look forward to running into her each time I pass through the checkpoint.

Work Location: Allied Universal

 

Date: 04/26/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha do a terrific job at her position and is an asset to the organization. She has excellent written and verbal communication skills, is extremely organized, can work independently, and is able to effectively multi-task to ensure that all employees get though post charlie in a timely manner. Always pleasant and very professional to everyone.

Work Location: Allied Universal

 

Date: 04/26/21
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is always welcoming and shows a great respect to all of the employees that come through the Checkpoint Charlie -T.C. It always is a pleasure to interact and be greeted by Martha. She takes her job seriously but never without a smile.

Work Location: Allied Universal

 

Date: 4/25/2021
Employee: Mike Hanna
Airport: Newark Liberty International Airport
Experience: Mike is a hustler. I watched him hustle back-and-forth all morning to expedite the food to guests in a timely fashion. He worked harder that day and the rest of his team put together. Keep up the great work Mike and I hope your positive energy rubs off on the rest of the team.

Work Location: Saison

 

Date: 04/25/2021
Employee: Ubong Umoh
Airport: Newark Liberty International Airport
Experience: Mr. Umoh always displays exemplary customer service day in and day out. He is very pleasant when communicating with our customers and knowledgeable of his duties as this ensures proper information is provided. Mr. Umoh definitely embodies the APPROACHABLE standard that we strive to achieve.

Work Location: ERMC Aviation

 

Date: 04/25/2021
Employee: Daisy Rosario
Airport: Newark Liberty International Airport
Experience: You can ask Daisy at Terminal B Bravo Desk anything and she'll have the answer for you. She may not know the answer sometimes but she will gladly assist in helping you to find an answer. Daisy takes pride at what she does and gives 110% max effort day in and day out.

Work Location: ERMC Aviation

 

Date: 04/25/2021
Employee: Kevin Mateo De Los Santos
Airport: Newark Liberty International Airport
Experience: We would like to nominate Kevin for his consistency in service during these challenging times. He has proven to be an asset to our team because he has a great sense of humor and continues to above and beyond his daily duties.

Work Location: The Grove, Inc.

 

Date: 04/25/2021
Employee: Cristina Vieira
Airport: Newark Liberty International Airport
Experience: Cristina has been working above and beyond her daily duties. She always demonstrates an excellent customer service. To work with her is a exceptional experience to customers and colleagues. We received customer's notes talking about how awesome service Cristina offered to them. We are happy she is part of The Grove team.

Work Location: The Grove, Inc. Red Mango

 

Date: 04/23/21
Employee: Sharon McDuffie-Pagan
Airport: Newark Liberty International Airport
Experience: I would like to recognize ERMC ACES AOC Operator Sharon McDuffie - Pagan for her exemplary handling of one of the calls she received. A patron who parked at Economy Parking Lot P6 and was unsure of how to get transportation from the lot to the Terminals. ACES Sharon McDuffie - Pagan patiently spoke with this particular patron through repeated phone calls trying to assist her on how she can obtain the bus to the Terminals. Never losing her patience, reassuring the patron that she would stay on the line with her until she obtains a bus. Eventually the patron was able to board a P6 bus. ACES Sharon McDuffie - Pagan asked the patron to please let her know when she reaches Terminal A, which was the patron's destination, so she can be sure the patron made it. Excellent job Sharon McDuffie - Pagan.

Work Location: ERMC

 

Date: 04/23/2021
Employee: Rico Soriano
Airport: Newark Liberty International Airport
Experience: Thanks to ERMC ACES Rico Soriano quick observation of a bag left on Terminal C Airtrain platform and making an announcement, the patron was able to be contacted at the very next stop, P4. After ACES Rico Soriano informed the Control Desk and made an announcement. ERMC ACES at Station P4 and Terminal B were contacted to check their incoming trains. Thanks to P4 ACES Nesken Louilus, the patron was obtained and sent back to Airtrain platform C to retrieve their bag. Great job gentlemen, and awesome teamwork that enabled this patron to be reunited with his bag in an quick and efficient manner. Keep up the great work.

Work Location: ERMC

 

Date: 04/23/2021
Employee: Nesken Louilus
Airport: Newark Liberty International Airport
Experience: After ACES Rico Soriano informed the Control Desk and made an announcement of a bag left on Terminal C Airtrain platform, ERMC ACES at Station P4 and Terminal B were contacted to check their incoming trains. Thanks to P4 ACES Nesken Louilus quick response, the patron was obtained at Station P4 and sent back to Airtrain platform C to retrieve their bag. Great job gentlemen, and awesome teamwork that enabled this patron to be reunited with their bag in an quick and efficient manner. Keep up the great work.

Work Location: ERMC

 

Date: 04/22/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is an exemplary Security Guard, her attitude and work ethic are outstanding. She is friendly and always smiling, greets everyone that passes her checkpoint, and she does her job quickly and efficiently. There are times when there is a long line of escorts and employees being processed by Martha, but she handles this workload well, keeping the line moving steadily while efficiently doing her inspections and paperwork, she gives every interaction a personal touch, while she smoothly gets the job done. She is the type of employee that makes me proud to be part of the EWR team.

Work Location: Allied Universal

 

Date: 04/22/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is always super kind and respectful of all employees. She always displays patience and empathy.

Work Location: Allied Universal

 

Date: 04/22/21
Employee: Martha Ocram
Airport: Newark Liberty International Airport
Experience: Martha is an exemplary member of the airport community. She performs her duties with a smile, she is very attentive and meticulous in screening all that go thru her security post.

Work Location: Allied Universal

 

Date: 04/22/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is always happy and treats everyone with kindness and respect

Work Location: Allied Universal

 

Date: 04/22/2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Virginia Moreno assisted a Delta airlines passenger that needed a print out of his pet information. Virginia rushed passenger to the fourth floor to travellers aid, she waited on his print out whilst he drop his bag off then she escorted him infront of the TSA line as his flight leaves less than an hour.

Work Location: Unifi Services

 

Date: 04/22/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is always efficient in what she does. She may be filling out paperwork for a person that will be escorting but will multitask in getting people through the security at the same time so the que for getting through will not accumulate while she is filling out the paperwork. Her demeanor is always friendly. She is always professional.

Work Location: Allied Universal

 

Date: 04/22/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha Ocran has always made my mornings extremely easy at Post Charlie in Terminal C. She is very efficient in performing her tasks as well as very approachable. Even while wearing a mask you can always tell there is a smile behind it. Thank you for having such an amazing employee as part of your team. Best Regards, Carla Santos

Work Location: Allied Universal

 

Date: 04/21/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is a great asset to your company, she was working the Post Charlie TC the employee line by carousel #9.. She was very professional and friendly when greeting myself and other employees while coming through the checkpoint.

Work Location: Allied Universal

 

Date: 04/21/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: I would like to extend my appreciation for the amazing work done by Martha whenever she works the Post Charlie checkpoint in Terminal C. Her diligence, self-motivation as well as dedication to always be professional and respectful to all employees is very admirable. The management team at Allied Universal should know the amount of effort that you put into your job and I want to assure you that your efforts are recognized. Thanks for all that you do !!!

Work Location: Allied Universal

 

Date: 04/21/2021
Employee: Marie Montfort
Airport: Newark Liberty International Airport
Experience: We would like to recognize Marie Montfort from DUFRY for her exceptional customer service skills, ranging from making great first impressions to politely identifying our customer needs.

Work Location: Dufry - Terminal C

 

Date: 04/21/2021
Employee: Zuleica Lantigua
Airport: Newark Liberty International Airport
Experience: Customer are always happy and leave satisfied with Zuleica's product knowledge. She is always ready to help and suggests new products in a very happy and energetic way.

Work Location: Dufry

 

Date: 04//21/2021
Employee: Leydi Lantigua
Airport: Newark Liberty International Airport
Experience: By multitasking between different areas in the store, Leydi is able to share her product knowledge and suggest the perfect items for our guests. Customer satisfaction is always Leydi's priority.

Work Location: Dufry

 

Date: 04/21/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha exemplifies what an exemplary employee is. Her smile and welcoming demeanor always enriches my day. With extraordinary professionalism, she elevates everyone around her. Thank you for Martha!

Work Location: Allied Universal

 

Date: 04/21/2021
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: A female passenger travelling from Europe, came to the C WC seeking assistance to remove her sim card from her phone and to replace it with the new one she just bought, for her to make contact with her pick up. She said she tried her ear ring and other things to no avail. Bertha being thoughtful used the pin on her name tag to assist the passenger. The passenger was very grateful and expressed sincere gratitude.

Work Location: ERMC AVIATION

 

Date: 4/21/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is always nice and welcomes everyone with a smile.

Work Location: Allied Universal

 

Date: 4/20/21
Employee: Kelsey Beresheim
Airport: LaGuardia Airport
Experience: Kelsey comes to work each day and gives 100% even when things get difficult. She’s always respectful and understanding even with the most difficult crew members.

Work Location: OTG Management

 

Date: 04/20/2021
Employee: Martha Ocram
Airport: Newark Liberty International Airport
Experience: Martha is an exceptional employee. Always greets you with a smile before you even start singing in. Check your bags in a professional manner. She check every single pocket you might have in a bag. And also wish you an excellent day at work.

Work Location: Allied Universal

 

Date: 4.20.21
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Booboo, as Martha is affectionately called, is a breath of fresh air when entering the through Post Charlie. Super helpful and knowledgeable. She puts a smile on everyones face.

Work Location: Allied Universal

 

Date: 04/20/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha Ocran, 6300529889, is simply the best Allied Universal employee to ever work at checkpoint Charlie. After almost 25 years of EWR Terminal C, I can affirm that no other agent comes close in professionalism, respect, and work knowledge at the security checkpoints.

Work Location: Allied Universal

 

Date: 04/20/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: She is always quick with a smile and a hello, and greets everybody with a warm hello. Check point Charlie is a very busy employee entrance and even though every bag has to checked the line moves quickly and her pleasant attitude makes the wait bearable. I am glad that there are people in the world that makes everyone put a smile on their face when they are greeted.

Work Location: Allied Universal

 

Date: 04/20/21
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha Ocran always has a welcoming smile and is always super friendly, she makes the process at security go very smoothly and trouble free. Always a pleasure to see her at the check point.

Work Location: Allied Universal

 

Date: 4/20/2021
Employee: Martha Ocoan
Airport: Newark Liberty International Airport
Experience: My experience here has always been a positive and pleasant one.

Work Location: Allied Universal

 

Date: 4/20/21
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: I really appreciate Martha, always with a smile while helping me with my escorting duties, . Thank you Martha!!

Work Location: Allied Universal

 

Date: 04/19/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Always a friendly smile when I come to work.

Work Location: Allied Universal

 

Date: 04/19/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is always courteous and professional every time I see her.

Work Location: allied universal

 

Date: 04/19/21
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha Ocoan Badge #6300529889 is always courteous, professional, and friendly. Although, she may be friendly, this does not come as a compromise to the security mission. I had mistakenly let my ID expiration lapse and she kept my card while promptly and professionally alerted PA. She continues to be friendly and respectful after the incident and continues with due vigilance to this day. Commitment like hers deserves to be honored no matter what profession but none more so than Security.

Work Location: Allied Universal

 

Date: 04/19/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is always efficient in what she does. She may be filling out paperwork for a person that will be escorting but will multitask in getting people through the security at the same time so the que for getting through will not accumulate while she is filling out the paperwork. Her demeanor is always friendly. She is always professional.

Work Location: Allied Universal

 

Date: 04/19/2021
Employee: Martha Ocran
Airport: Newark Airport
Experience: Martha always keeps our area secure and safe with welcoming friendly smile

Work Location: Allied Universal

 

Date: 04/19/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha always greets employees with a smile and is very courteous when dealing with guests being escorted on property.

Work Location: Allied Universal

 

Date: 04/19/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha was great at controlling and organizing the employee checkpoint entrance. The line was extremely long. She separated the line into those with bags and those without and it quickly disappeared.

Work Location: allied universal

 

Date: 04/19/21
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha works at the Post Charlie at Terminal C at Newark Airport.She is always very polite, greets everyone in a respectful manner & takes her job very seriously.

Work Location: Allied Universal

 

Date: 04/19/2021
Employee: Naitram Gopaul
Airport: Newark Liberty International Airport
Experience: THIS EMPLOYEE IS ALWAYS SO PLEASANT AND ALERT AT HER JOB

Work Location: ALLIED Universal

 

Date: 04/19/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: This employee is always so pleasant and conduct her with the highest integrity.

Work Location: Allied Universal

 

Date: 04/19/2021
Employee: Nadirah Leggins
Airport: Newark Liberty International Airport
Experience: I was very impressed with the way Miss Nadirah was multitasking to get her job done. It was a busy day at the Terminal C Taxi location and she was assisting many customers with taxi processing and additionally she was assisting other customers with information pertaining to P6 Shuttle buses, Air Train Locations, and Buses to NYC. She was very professional and diligent in the way she presented herself and interacted with all customers. She did it with a smile. We are very happy here at The Port Authority and at EWR to have a dedicated, committed, and responsible employee like Miss. Nadirah. Thank you very much for performing your duties at a very high level and keep up the great job you are doing. Ramchandar Motiram Patron Services Coordinator EWR Skytrax Project Lead The Port Authority of New York and New Jersey

Work Location: ABM Taxi

 

Date: 4/16/2021
Employee: Ladonna Douglas
Airport: Newark Liberty International Airport
Experience: I would like to extend my thanks and recognition to Ladonna Douglas a Customer Service Agent at United Airlines. On 4/16/2021 about 1345L, I was conducting field inspection at Terminal C and I noticed Miss. Ladonna assisting many frustrated customers with their questions pertaining to safe COVID-19 travels at EWR. She explained that the Airport, Restaurants, and United Airlines are doing everything to make customer travel a great and safe experience at EWR. Also she was seen checking all the COVID-19 safety items in and around her work area to ensure that they are functioning properly. Her enthusiasm and ability to motivate the travelling public in respect to the safety and sanitization practices at United Airlines have contributed towards easing the frustration of fears of travelling during this COVID-19 pandemic. Please accept my sincerest appreciation for a fine job you are doing at EWR and contributing towards the goals of EWR becoming a world class operator.

Work Location: United Airlines

 

Date: 04/15/2021
Employee: Ayao Melegnam
Airport: Newark Liberty International Airport
Experience: He is a caring and understanding worker who always goes above and beyond for anyone who needs his help and find a solution for a problem if there is any.

Work Location: ERMC

 

Date: 4/14/21
Employee: Christine Vigario
Airport: Newark Liberty International Airport
Experience: Garden State Cafeteria recently upgraded their Ansul system, and throughout this time 3 key players really made what could’ve been chaotic, look seamless. Christine Vigario (cashier) greeted everyone and helped customers choose menu items they may not have tried previously.

Work Location: Garden State Cafeteria

 

Date: 4/14/21
Employee: Domingo Milflores Sandoval
Airport: Newark Liberty International Airport
Experience: Domingo Milflores Sandoval played a huge role in keeping up with a temporary shut down of our grills when the Cafeteria upgraded their Ansul system. He was ready to assist in any capacity he could.

Work Location: Garden State Cafeteria

 

Date: 4/14/21
Employee: Mohammed Aboukalila
Airport: Newark Liberty International Airport
Experience: Mohammed Aboukalila is our "grill man" and while we had irregular operations due to an upgrade on our Ansul system, he didn't miss a beat while transitioning to only making cold, grab & go items.

Work Location: Garden State Cafeteria

 

Date: 4/14/21
Employee: Ivette Woroch
Airport: Newark Liberty International Airport
Experience: We received a great feedback from a customer about her service.

Work Location: HMSHOST

 

Date: 4/14/21
Employee: Betty Campbell
Airport: Newark Liberty International Airport
Experience: Customer wrote : Detail: Betty was an Amazing person to me she treated me with a kind heart quality customer service I’m sorry for the attitude I caught with her and she’s a great asset to the team.

Work Location: HMSHOST

 

Date: 4/14/21
Employee: Leonidas Peguero
Airport: Newark Liberty International Airport
Experience: Received: 2/24/2021 11:16 AM Detail: Call received on 2/24/2021 8:24 AM - Server Leo. Guest says: The service was wonderful. Employee went above and beyond! Revenue Center #: EWRMFM01 Brand Name: Malone's Fish Market B HMSHOST

Work Location: HMSHOST

 

Date: 4/14/21
Employee: Amanjot Sandhu
Airport: Newark Liberty International Airport
Experience: Amanjot has been with OTG since 2017 and has always been a pleasure to work with. She strives to make our processes as efficient as possible, and is always looking to lend a hand. Amanjot ensures the Quarterly Inventory Counters are accounted for with the proper escort/paperwork in order to guarantee a smooth start to a long day!

Work Location: OTG -Finance Dept.

 

Date: 4/14/21
Employee: DENNIS WILLIAMS
Airport: Newark Liberty International Airport
Experience: DENNIS. W IS ALWAYS SO WELCOMING WITH HIS SMILE AND GREETING TO THE PASSENGERS. HE NEVER STOPS AMAZING ME WITH HIS DEDICATION TO MAKING SURE EACH PASSENGER IS SAFE AND DIRECTED PROPERLY.

Work Location: ERMC AVIATION

 

Date: 4/14/21
Employee: SLAVSKY PIERRE LOUIS
Airport: Newark Liberty International Airport
Experience: SLAVSKY IS ALWAYS SO HELPFUL. HE IS PROACTIVE ALL THE TIME INSTEAD OF REACTIVE. HE ALWAYS IS HELPING EVERYONE HE COMES IN CONTACT WITH. HE IS ONE OF THE MOST SELFLESS HUMAN BEINGS I KNOW.

Work Location: ERMC AVIATION

 

Date: 4/14/21
Employee: ONEKA LUPE
Airport: Newark Liberty International Airport
Experience: ONEKA HAS ALWAYS GONE ABOVE AND BEYOND FOR THE TEAM. SHE IS SO SELFLESS AND HARD WORKING. DEDICATED TO MAKING EVERYONE FEEL LIKE ONE AND COMFORTABLE. SHE IS A SOLUTION SPECIALIST AND THINKS QUICK ON HER FEET.

Work Location: ERMC AVIATION

 

Date: 4/14/21
Employee: Alicia Jimenez
Airport: Newark Liberty International Airport
Experience: Greets every single customer and welcomes them to Wendy's! Great attitude and service

Work Location: Wendys Terminal C

 

Date: 4/14/21
Employee: Kayla Castillo
Airport: Newark Liberty International Airport
Experience: Treats every customer like family and goes out of her way constantly

Work Location: Wendys Terminal C

 

Date: 4/14/21
Employee: Eliana Mejia
Airport: LaGuardia Airport
Experience: Eliana goes out of her way to make sure every customer is thanked and felt valued.

Work Location: Wendys

 

Date: 04/14/2021
Employee: Steven Koffa
Airport: Newark Liberty International Airport
Experience: Am a flight attendant for a very long time and how refreshing to see a young man respectfully and eager to do a great job under rather chaotic and stressful conditions in the customs area at Newark’s terminal B.. I ve had interactions with Steven a few times and each time have been quite impressed.

Work Location: ERMC

 

Date: 4/13/2021
Employee: Aleksandra Savic
Airport: LaGuardia Airport
Experience: I want to take the moment to recognize Aleksandra Savic from Hudson Group. Aleksandra has been at Terminal B for a while and her incredible drive for operational execution and performance is fantastic. Here are some of the highlights of Aleksandra’s interaction with the program: - Led Hudson’s execution of the 2018 Terminal B Fashion Week - Guest experience/disruption avoidance support while Hudson refurbished stores in the old terminal - Successful site activation of new retail stores in Concourse B - Support and continuous process improvement of the Hudson stores in the new Headhouse and the rest of the terminal plus dealing with the COVID-19 disruptions in a successful manner - And more Aleksandra, your engagement, passion and level of caring for the operation are reflected every day. From engagements with guests as well as with team members inside and outside of your operation, you continue to support the delivery of an exceptional experience to all.

Work Location: Hudson Group

 

Date: 04/13/2021
Employee: Darrell Wooden
Airport: Newark Liberty International Airport
Experience: Darrell is a host in the C3 Foodhall for OTG. No matter what time of the day or how many people are in line, Darrell is always smiling and ready to suggest any last minute items, or to expedite your check out process. His personality and readiness to help guests is very warm & welcoming.

Work Location: OTG C3 Food Hall

 

Date: 4/12/21
Employee: Jazzbe Walthall
Airport: Newark Liberty International Airport
Experience: Jazzbe is very eager to learn and strives to exceed expectations of all customers.

Work Location: CIBO Markets

 

Date: 4/12/21
Employee: Musarrat Jahan
Airport: Newark Liberty International Airport
Experience: Musarrat has been with OTG since 2014, and has added value to OTG with her outstanding Customer Service Skills. She is always working & does it with a smile!

Work Location: CIBO Markets -Merchandiser

 

Date: 4/12/21
Employee: Yesmine Jahan
Airport: Newark Liberty International Airport
Experience: Yesmine has been with OTG since 2018 as a host, and is always looking to keep busy. She interacts with the guests and always tries to find ways to improve their experience.

Work Location: CIBO Markets - Cashier

 

Date: 4/12/21
Employee: Yesenia Torres
Airport: Newark Liberty International Airport
Experience: Yesenia joined the team about a month ago & we have been pleasantly surprised with her overall performance. She's very upbeat, compassionate & goes out of her way to make a connection with passengers.

Work Location: CIBO Markets -Host

 

Date: 4/12/21
Employee: Lovetta Sonwabah
Airport: Newark Liberty International Airport
Experience: Lovetta's been with OTG since 2019. Although her title is a Host, she goes out of her way to assist in merchandising, stocking, delivery etc. Anywhere that an extra set of hands is needed, Lovetta is always there to help.

Work Location: CIBO Market -Host

 

Date: 4/12/21
Employee: Keith Morris
Airport: Newark Liberty International Airport
Experience: Mr. Morris is an exceptional employee.Who goes above and beyond in rendering assistance and information to passengers. Hes also a team player among his peers.

Work Location: ERMC

 

Date: 4/12/21
Employee: Garoldy Derine
Airport: LaGuardia Airport
Experience: Being there always and kicking it into overdrive when needed, we wouldn't have been able to stock the markets without your efforts, you are the backbone of the distribution channel here at LGA. Thank you so much, we appreciate you!

Work Location: OTG Management

 

Date: 4/12/21
Employee: Rosa Estigarribia
Airport: LaGuardia Airport
Experience: Thank you for helping us with the opening of cibo main .

Work Location: OTG Management

 

Date: 4/12/21
Employee: Eric Sacremento
Airport: LaGuardia Airport
Experience: Thank you for staying extra hours to help. We deeply appreciate your support. Thank you

Work Location: OTG Management

 

Date: 4/12/21
Employee: Lucero Rosa
Airport: Newark Liberty International Airport
Experience: Lucero is a Beauty Advisor with DUFRY Duty Free. Every day that Lucero comes in she goes the extra mile to assist the passengers that come in to shop. She educates our customers on all the different types of products we carry. Her customers are always leaving with a smile on there face and thanks to her for assisting in there needs.

Work Location: DUFRY

 

Date: 4/12/21
Employee: Ross Lynch
Airport: Newark Liberty International Airport
Experience: Mr. Lynch is a dedicated employee, always willing to go that extra mile. During our recent snowstorm Mr. Lynch went above and beyond, exceeding expectations. He stepped right up and assisted where needed. We thank him for his contributions in making things run smoothly.

Work Location: ABM Parking

 

Date: 4/12/21
Employee: Nashay Howard
Airport: Newark Liberty International Airport
Experience: I would like to nominate NaShay Howard who happens to be a supervisor with the company ERMC. She is professional, courteous and an exceptional worker. As a supervisor she sets the tone of the work day for us all leading us with a smile, information and direction. It is a wonderful feeling working with a caring individual when todays climate is full of loss and stress. Thank you for your kindness continue to LEAD!!

Work Location: ERMC

 

Date: 4/12/21
Employee: Marlene Yepez
Airport: LaGuardia Airport
Experience: Always staying passed your shift to support your team is greatly appreciated. It shows how much you care for them.

Work Location: OTG Management

 

Date: 4/12/21
Employee: Phuntsok Tsering
Airport: LaGuardia Airport
Experience: Getting a 4 star review from a guest, it shows the quality of service you provide. GREAT JOB!

Work Location: OTG Management

 

Date: 4/12/21
Employee: Sunday Akpa
Airport: LaGuardia Airport
Experience: Hard worker, and works well with others!

Work Location: OTG Management

 

Date: 4/12/2021
Employee: STEFANIA BIEN-AIME
Airport: Newark Liberty International Airport
Experience: I had a customer approach me regarding the service in the Mid Level Starbucks. She explained to me that she was never really comfortable ordering at a Starbucks because she felt it was alittle complicated and Stefania made her feel at ease and helped her along in the process. She told me she was so genuine and really enjoyed her experience with Stefania.

Work Location: HMSHOST - STARBUCKS

 

Date: 04/12/2021
Employee: Martha Ocran
Airport: Newark Liberty International Airport
Experience: Martha is always smiling at her post regardless of how many people are in line, or what's transpiring around her on any given day. You would never know if she's stressed out or having a bad day because she consistently greets all employees/subcontractors with the utmost level of respect.

Work Location: Allied Universal

 

Date: 04/12/21
Employee: Nelson Couras
Airport: Newark Liberty International Airport
Experience: Nelson has been and continues to be that one employee you know you can count on. He has gone above and beyond expectations and has really contributed to the stores growth post-pandemic. He has the customer's needs in mind in everything he does and continues to motivate our team through his actions!

Work Location: InMotion Entertainment

 

Date: 04/12/21
Employee: Brenda Lucas
Airport: Newark Liberty International Airport
Experience: Brenda always comes into work with a positive and vibrant attitude. She is is a pleasure to work with and she is always exceeding expectations.

Work Location: OTG

 

Date: 4/11/2021
Employee: Alexander Castillo
Airport: Newark Liberty International Airport
Experience: Alex is always here working with co workers and will go above and beyond for them and for the customers. Alex is always very respectful of his workers and of the customers

Work Location: HMSHost - Starbucks

 

Date: 04/11/2021
Employee: Keith Morris
Airport: Newark Liberty International Airport
Experience: A female passenger needed to get a Covid 19 test done arrived at B ATP, she was unable to completely expressed herself due to limitations with the English Language, Keith used his assigned tablet to connect with her and was able to identify her need. He then explained to her the operating hours of the entity X press check and where they are located at level 3 and for surety with the permission of his supervisor he escorted her to the location of the X press Check at level 3 to ensure she was at the correct location.

Work Location: ERMC AVIATION

 

Date: 04/10/21
Employee: Michael Mahoney
Airport: Newark Liberty International Airport
Experience: It was a pleasure working with Michael today. He was quick to assist us with an elevator entrapment at Terminal B and with signage for escalator work across the field at the NEC. Michael was quick to respond and handled both issues with courtesy and professionalism. His dedication to ensuring equipment used by our Customers and employees was very noticeable and appreciated. Thank you Michael!

Work Location: KONE

 

Date: 04/10/2021
Employee: Vaughn Ames
Airport: Newark Liberty International Airport
Experience: A female passenger travelling to Rochester N.Y , expressed to Vaughn at P3 ATP, that she was a bit anxious about travelling so late by her self and need assistance with direction. Vaughn patiently step by step explained to her how to get to N.Y Penn and from there the bus to Rochester several times and he didn't stop there he called the agent in the matrix booth to look out for her and assist her with the information for the bus leaving NY Penn to Rochester. The passenger was extremely grateful and expressed how impressed she was with the service and information provided by the Vaughn.

Work Location: ERMC AVIATION

 

Date: 04/10/2021
Employee: Jordan Mound
Airport: Newark Liberty International Airport
Experience: On the morning of 4/10/21 two large flight came in at B INS and most of the passengers were connecting with UNITED at Charlie via B ATP. Jordan was observed expertly managing the crowd to ensure space was created for the oncoming passengers and he also used the microphone on the platform to make general announcement of the direction of the train and the switching point at Charlie, he was also seen going back and forth on the platform answering individual questions and reiterating the directions of the trains and how to get to the various stations and terminals.

Work Location: ERMC AVIATION

 

Date: 04/09/2021
Employee: Kumar Ashok
Airport: Newark Liberty International Airport
Experience: I would like to truly thank Zarri Guinyard, from NY Health Hospital, for finding my cellphone in the ladies restroom (Terminal B, Level 1) and quickly gave it to an AUSS guard, Kumar Ashok. In which, I was able to retrieved my cellphone from him soon after looking for it in the restroom. I'm very grateful for their assistance in having my cellphone return to me within an hour.

Work Location: Allied Universal Security Services

 

Date: 4-8-21
Employee: Medjine Dure
Airport: Newark Liberty International Airport
Experience: Medjine has been doing an amazing job working in the Call Center Areas AOC & Bravo Desk We're in a time where people are looking for accurate and immediate answers. Medjine doesn't hesitate to guide or connect them through the right place or person. She is very professional and has such great energy. Keep up the great work !

Work Location: ERMC

 

Date: 4/8/2021
Employee: Yusonah Simmons
Airport: Newark Liberty International Airport
Experience: Please pass on our thanks to one of your customer service contractor Miss. Yusonah Simmons for assisting a customer with important documents left behind at Frontier ticketing counter in Terminal B on 4/8/2021 about 12:15L. I was conducting field inspection and I noticed a passenger leave behind her property (wallet with various travel documents and bank cards). I alerted Miss Simmons and she immediately sprang into action to assist in locating the customer and returning her property. She provided information that she remember that the passenger is on her way to Terminal C for a United Airlines flight. We both took the Air Train over to Terminal C United Airlines domestic checking and she identified the passenger and returned her property safely without any issues. This is what customer service is all about and we all are very happy that we have high quality responsible employees like Miss. Simmons working at EWR. The customer was extremely worried for her document

Work Location: Swissport Customer Service / Frontier Airlines

 

Date: 04/07/2021
Employee: Shatoya Felder
Airport: Newark Liberty International Airport
Experience: Shatoya is a well qualified telephone operator in EWR's AOC. Her caring demeanor and expert knowledge regarding EWR's terminal operations allow her to effectively assist passengers that call the AOC with a myriad of issues. She is an excellent problem solver and always seeks out alternatives for passengers in order to help them along their journey through EWR. Shatoya consistently treats all callers with the care and respect they deserve.

Work Location: ERMC

 

Date: 04/07/2021
Employee: Berkeley Smith
Airport: Newark Liberty International Airport
Experience: ERMC ACES Berkeley Smith takes ownership of his work station when he is on duty. Each week ERMC ACES Berkeley Smith calls in his Welcome Center inspection report. I can count on him for detailed information on anything not functioning properly. Not everyone does this. He always does a thorough inspection of the Welcome Center counters and the immediate area, calling in a complete report which aides me in being able to put in a request through the PA 94 for repairs. Thank you for this. Keep up the good work

Work Location: ERMC

 

Date: 04/07/2021
Employee: Yolanda Shields
Airport: Newark Liberty International Airport
Experience: Yolanda has gone above beyond and numerous occasions but I would like to point out how in a few short hours, Yolanda has assisted me is resolving 4 different parking issues. Yolanda is truly dedicated and is an asset to the Port Authority as well as her company (ABM).

Work Location: ABM / Aviation

 

Date: 04/06/2021
Employee: Tamara Henderson
Airport: Newark Liberty International Airport
Experience: Tamara is a well seasoned telephone operator in EWR's AOC. Her wealth of knowledge regarding EWR's terminal operations allows her to efficiently assist countless passengers daily by providing an exceptional level of customer service. Tamara is consistently an integral part of the AOC team.

Work Location: ERMC

 

Date: 04/06/2021
Employee: Sandra Primus
Airport: Newark Liberty International Airport
Experience: I would like to take the time to give recognition to ERMC ACES Sandra Primus. She exemplifies the best qualities of what good customer service is as well as being an excellent employee. She answers every call on the Airport Information line with a warm, inviting tone. Using her resources to be sure to give them all the information they may need. She not only makes them feel confident with the information being given to them but also really listened to, not rushed. Always closing her calls with a pleasant "Have a nice day" and smile in her voice. Keep up the fantastic work Sandra.

Work Location: ERMC

 

Date: 4-5-21
Employee: Sharon McDuffie
Airport: Newark Liberty International Airport
Experience: I will love to shine some light on Sharon McDuffie. Her professionalism and hard work never goes unnoticed. She is always willing to help and ready to go above and beyond for passengers and her fellow coworkers. Sharon is a great asset to our team. We appreciate her work ethic and positive mindset.

Work Location: ERMC

 

Date: 04/04/2021
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: Kattia went above and beyond to assist a passenger in need. She guided the pax to the taxi stand helping out with baby stroller and many luggage. The pax was very expressive towards Kattia's kindness.

Work Location: ERMC Aviation

 

Date: 04/04/2021
Employee: Husain Kazmi
Airport: JFK International Airport
Experience: Husain treated pax with respect and professionalism while providing travel information to the city. He was engaged and asked question to properly assist.

Work Location: ERMC Aviation

 

Date: 04/02/21
Employee: Nelson Cardona
Airport: JFK International Airport
Experience: Nelson works for ABM, he's the lead for maintenance and he always make sure that our working area is neat and clean especially during this time when we need to be extra careful due to the Covid 19. Thank you Nelson for doing that little extra to keep us a little bit safer.

Work Location: ABM

 

Date: 04/02/2021
Employee: Diomis Romero
Airport: JFK International Airport
Experience: Aces Diomis Romero went above and beyond to assist an aggravated passenger that came off an American Airlines flight from L.A. Passenger luggage didn't get on the flight. Passenger was upset with the airline. She wants to sit and the terminals doesn't provide seating area anymore because of the pandemic. Aces express empathy and understanding for the passenger's situation.

Work Location: Unifi Services

 

Date: 4/2/2021
Employee: Shawn Smith
Airport: Newark Liberty International Airport
Experience: Please pass on my thanks and appreciation to Miss Shawn Smith, an employee of ABM Taxi. Today, I observed her at the Taxi Both location at Terminal B level 2, she was very kind to go the extra mile in assisting a family with many information pertaining to airlines locations and public transportation. She took the time and interest in assisting the family who desperately needed guidance from her to get to their final destination. She made herself approachable and even stepped out from behind her Taxi Booth Podium to assist the family. Also, she was checking her location of operations for all the necessary signages and COVID-19 items and ensure that there are in place. Thank you for being professional and going above and beyond in taking care of our customers at EWR. Thank You. Ramchandar Motiram Patron Services Coordinator The Port Authority of New York and New Jersey

Work Location: ABM Taxi

 

Date: 04/02/2021
Employee: Marie Auguste
Airport: Newark Liberty International Airport
Experience: At Rail 1 of the Rail link Station, She was outstanding by assisting a passenger to obtain his ticket for the Amtrak train to Washington by using the courtesy phone because he had no credit or debit card.

Work Location: ERMC

 

Date: 04/01/2021
Employee: Alexander Spurling
Airport: JFK International Airport
Experience: Alexander work for Allied Universal as a security guard on the arrivals area. He's always proactive and go that extra mile assisting passengers.

Work Location: Allied universal

 

Date: 4/1/21
Employee: George Guerra
Airport: Newark Liberty International Airport
Experience: George has always been an excellent employee. He always makes himself available for all tasks, big and small. He even makes the effort to rearrange his personal life to make it into work, in the event an emergency arises. When speaking with customers, he takes a very casual approach while still remaining professional. He builds a great rapport with everyone he comes into contact with. George is such a pleasure to work with and it’s a blessing to call him my coworker!

Work Location: Johnston & Murphy

 

Date: 04/01/2021
Employee: Arafat Hussain
Airport: Newark Liberty International Airport
Experience: Arafat is always willing to lend a hand whenever we need help even if it's not at his own location. He's very attentive to the customers & welcoming.

Work Location: CIBO Markets

 

Date: 04/01/2021
Employee: KOMAL PATEL
Airport: Newark Liberty International Airport
Experience: Komal works above and beyond to satisfy customers needs. We always see her on top of everything in welcoming and suggesting to customers. She is assets to Dunkin and Newark Airport.

Work Location: Dunkin Donuts

 

Date: 4/1/21
Employee: Marcia Taylor
Airport: JFK International Airport
Experience: I was advised by ERMC Supervisor regarding a patron in Terminal 8 that was looking for her vehicle in the lot but doesn't remember her vehicle information. When I arrived at the Terminal, I saw Ms. Marcia Taylor walking the patron out of the Red parking lot. When asked, the patron explained that Ms. Marcia was very helpful and assist in search of the vehicle. Even though they didn't find the vehicle, Ms. Taylor deserve to be recognized for her excellence in customer experience to go above and beyond.

Work Location: ERMC

 

Date: 04/01/2021
Employee: Renauta Zingarello
Airport: Newark Liberty International Airport
Experience: Renauta is being recognized for her outstanding work performance. On a daily basis she shows respect to the numerous customers she speaks to. Her work ethics are outstanding. She is able to calm excited customers with dignity and respect. She always calm and never allows anyone to upset her. It is a pleasure working with Renauta and she is appreciated for all that she does.

Work Location: ABM Parking

 

Date: 4/1/21
Employee: Yuleisi Ortega
Airport: Newark Liberty International Airport
Experience: She gives great customer service and goes out of her way to be helpful and suggestive.

Work Location: Wendys

 

Date: 3/31/21
Employee: Keron Sulker
Airport: Newark Liberty International Airport
Experience: Keron is Rhonda's right hand, go-to man! When in need, she knows she can depend on him. They are short staffed and he is always there to make sure the store is open, bouncing between two at times. He always goes above and beyond without even being asked. He listens so she knows what the customer wants sometimes before they do. He is a great employee to have, I truly appreciate him!

Work Location: Steller Partners (The New Stand)

 

Date: 3/31/21
Employee: Chris Martin
Airport: Newark Liberty International Airport
Experience: Chris is always such a respectful and helpful young man. His store is in a very busy satellite and he is always happy, ready to serve our guest. Chris shows he care for how his actions may impact others. He always shows respect for people, places, and things and always uses a kind or polite word even when someone is upset.

Work Location: Canonica ( All you need)

 

Date: 3/31/21
Employee: Sonal Patel
Airport: Newark Liberty International Airport
Experience: Sonal is so sweet, so kind, so approachable. She is very friendly and easy to talk to. She is very nice and open, so you can easily approach her and say hello. If you are having a bad day, stop by her location , you will feel better when you leave!

Work Location: Dunkin Donuts

 

Date: 3/31/2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: ACES Virginia Moreno did an outstanding job assisting a customer with special needs that was dropped off at the wrong level. Virginia escorted the passenger to departures and made sure she was taken to the correct location to check in. The customer was very happy with her service. Thank you Virginia for your excellent work, professionalism and proactiveness.

Work Location: ERMC Aviation

 

Date: 03/31/2021
Employee: Georgette Ross
Airport: Newark Liberty International Airport
Experience: She took her time to help a elderly couple and explain where they have to go with two carts full of luggage

Work Location: ERMC

 

Date: 03/31/2021
Employee: Jessica Vera
Airport: Newark Liberty International Airport
Experience: Jessica is someone that we all can count on , she goes above and beyond when it comes to her work. She may not be out in the field but she plays a major roll in our day to day activities.

Work Location: ERMC

 

Date: 03/31/2021
Employee: Bredy Jean-Luis
Airport: Newark Liberty International Airport
Experience: Bredy has helped throughout the restaurant. The experience that he gives to his fellow crew members is friendly and he is always smiling no matter what! He has been working for over 15 years for EWR. Bredy deserve to be on this list!

Work Location: Saison

 

Date: 3/30/21
Employee: Merva Mighty
Airport: JFK International Airport
Experience: Employee ACES Mighty Merva assisted a distressed mother at Terminal #5. The passenger/mother was distressed due to her infant baby being stuck alone between the revolving doors. The baby was alone stuck while in the stroller. Employee Mighty Merva was able to exceed expectations while working in a team with her Assistant Manager Tatyana Branicka, and rescued the crying baby from the stuck revolving doors. The distressed mother was very happy that these employees acted quickly & displaying care for customers in all situaions.

Work Location: ACES Program JFK/ERMC Aviation

 

Date: 3/30/21
Employee: Tatyana Branicka
Airport: JFK International Airport
Experience: Employee Assitant Manager Tatyana assisted an employee (Mighty Merva) with a distressed mother/customer at Terminal #5. The passenger/mother was distressed due to her infant baby being stuck alone between the revolving doors. The baby was alone stuck while in the stroller. Employee Tatyana B. & Mighty M. were able to exceed expectations while working in a team and rescued the crying baby from the stuck revolving doors. The distressed mother was very happy that these employees acted quickly & displaying care for customers in all situations.

Work Location: ACES Program JFK/ERMC Aviation

 

Date: 03/30/2021
Employee: Mambaye Dia
Airport: Newark Liberty International Airport
Experience: While I was "dressing" the Spring Fashion Tables at C3 Dufry, Mambaye immediately came over to greet me when I was at the entrance & then insisted to offer his assistance. I was very shocked at how eager he was to help and thankful.

Work Location: Dufry

 

Date: 03.30.2021
Employee: Yurii Zhupnyk
Airport: Newark Liberty International Airport
Experience: What a great crew member he is - always follows direction! Always approachable and helpful!

Work Location: Saison

 

Date: 3/29/21
Employee: Jairo Garcia
Airport: Newark Liberty International Airport
Experience: This employee worked during our first major storm of the season, went above and beyond and did an outstanding job keeping our airport open and making sure the demands of ground transportation were met. The bus drivers kept 24 hour service to supplement the Air Train service with minimal to no visibility and I never heard a complaint. We had buses getting stuck and unable to maneuver at some points, however, Jairo Garcia was stuck at the Double Tree entrance with a bus full of Port Authority employees and Mr. Garcia backed that bus up and out of the entrance to prevent getting trapped like the other buses previously did. Simply outstanding to say the very least.

Work Location: Academy

 

Date: 3/29/21
Employee: Oscar Ortiz
Airport: Newark Liberty International Airport
Experience: We put a lot of requests on Academy, and if I didn’t call Oscar 100 times during the storm, I didn’t call him at all!!! He was working hard to produce the man power and keep the buses running to make sure he met our rough demands. Aside from the storm, I always see Oscar out on the field, hands on and involved with the bus operation. He does an outstanding job day in and day out. This employee worked during our first major storm of the season, went above and beyond and did an outstanding job keeping our airport open and making sure the demands of ground transportation were met.

Work Location: Academy Bus

 

Date: 3/29/21
Employee: Rafael Mejia
Airport: Newark Liberty International Airport
Experience: These employees worked during our first major storm of the season, went above and beyond and did an outstanding job keeping our airport open and making sure the demands of ground transportation were met. Rafael Mejia and Jean Chapusette know the shutdown bus routes, the bus ratio set up, the ins and outs to make sure we move the passengers as quickly and as safely as possible like the back of their hands. Before I can even call to let them know the Air Train stopped service and to have the buses in place to start running, they are already ahead of the game and have the drivers in position ready to go. These guys are roving around the facility, making sure the drivers are equipped with a functioning bus, making sure charging stations are shoveled and plowed out, bus shelters are free from ice and snow, and will station themselves at our busiest points to help out with whatever is needed. These guys really showed up and went the extra 10 miles for EWR.

Work Location: Academy

 

Date: 3/29/21
Employee: Randolph Williams
Airport: Newark Liberty International Airport
Experience: Academy driver Randolph Williams is a driver I wish I can recommend for employee of the month every single day. I ride his bus often for inspections and just watch the hospitality he displays, the knowledge of all of the airports roadways, construction, employees, and just about anything you need to know, may it be EWR related or not. This man is full of knowledge, respect, and expert customer service skills.

Work Location: Academy Bus

 

Date: 3/29/21
Employee: Carlyle Stephen
Airport: Newark Liberty International Airport
Experience: The ABM supervisors and dispatchers were also very helpful during the whole storm operation, staying and working doubles, working under extreme weather conditions, and stepping up so all of the positions were filled. ABM-4 Carlyle Stephen was very helpful with calling in of taxis when needed, keeping an eye on the taxi stack and frontages making sure to inform me when chemical was needed or plowing was needed. He was my go to person for any wait times, or taxi related questions I had. With a team like this, I remain confident that our inclement weather days will run smoothly and without incident.

Work Location: ABM Taxi

 

Date: 3/29/21
Employee: Rhonda Emilien
Airport: Newark Liberty International Airport
Experience: What can I say about Rhonda that as not already been said! She is a true rock star! When I say she deserves a raise, she deserves a raise. I promise she is at the airport working more then she is at home! She makes sure her store is open although she only has 3 employees! Always respectful, always smiling, and always ready to help. We truly appreciate her!!!

Work Location: Steller Partners (The New Stand)

 

Date: 3/29/21
Employee: Yanelis Estevez
Airport: Newark Liberty International Airport
Experience: Since the beginning of last year, Yanelis was never on leave, has always been very responsible & goes beyond our expectations.

Work Location: The Grove/Red Mango

 

Date: 3/29/21
Employee: Cristina Vieira
Airport: Newark Liberty International Airport
Experience: Cristina is a Supervisior for The Grove, and has been with us navigating the way, since the epidemic started. She didnt go on leave & continuously strives to ensure all protocols are followed, along with always ensuring the customer’s experience is a great one!

Work Location: The Grove/Red Mango

 

Date: 3/29/21
Employee: Hemmy Taveras
Airport: Newark Liberty International Airport
Experience: Hemmy Taveras is a sales associate for The Grove & consistently uses her We Soar training and tips to engage with our customers and is readily available to answer any questions or upsell the sale. Hemmy is a “people person” & the customers enjoy the 1-1 interaction.

Work Location: The Grove/Red Mango

 

Date: 3/29/21
Employee: Jean Chapusette
Airport: Newark Liberty International Airport
Experience: These employees worked during our first major storm of the season, went above and beyond and did an outstanding job keeping our airport open and making sure the demands of ground transportation were met. Rafael Mejia and Jean Chapusette know the shutdown bus routes, the bus ratio set up, the ins and outs to make sure we move the passengers as quickly and as safely as possible like the back of their hands. Before I can even call to let them know the Air Train stopped service and to have the buses in place to start running, they are already ahead of the game and have the drivers in position ready to go. These guys are roving around the facility, making sure the drivers are equipped with a functioning bus, making sure charging stations are shoveled and plowed out, bus shelters are free from ice and snow, and will station themselves at our busiest points to help out with whatever is needed. These guys really showed up and went the extra 10 miles for EWR.

Work Location: Academy Bus

 

Date: 03/29/2021
Employee: Garry Jean
Airport: Newark Liberty International Airport
Experience: He works for the Warehouse team and he is amazing at what he does and makes the operation so smooth .The whole team really appreciate his outstanding work ethic and his can do attitude.I can’t pick one day he gives us that outstanding experience every time he is there its great to have him and his energy. Thank you Garry !!!

Work Location: OTG

 

Date: 03/27/2021
Employee: Marcia Taylor
Airport: JFK International Airport
Experience: Marcia Taylor was working at Terminal 8 Welcome Center At JFK Intl Airport, she had a passenger who had a flight to Doha at 2300 last night but because of the COVID test she can't take her flight and this Morning around 11:50 the passenger asked our ACES Marcia to help her because she need to go back to her car and she can't remember where she parked it, she also left the ticket inside, her wallet and she cant remember her license place number, ACES Marcia went above and beyond and call the Parking Operating and also call me, we ended calling PA 76 Louis and both of them went all over the parking and help the lady to find her car, Thank you Marcia for the help you and keep Doing the WE SOAR

Work Location: ERMC AVIATION

 

Date: 03/27/2021
Employee: Paul Renelus
Airport: Newark Liberty International Airport
Experience: Paul is a fantastic crewmember. He’s dependable and hard-working. Paul is a leader and sets the example of what a good crew member should portray.

Work Location: Saison OTG

 

Date: 03/26/2021
Employee: Marie Augustine
Airport: Newark Liberty International Airport
Experience: Please pass on my thanks to Miss Marie for delivering excellent customer service and guidance to over 100 of our customers at Rail Link Station. Around midday, I was conducting field inspection and was observing her from a distance, she was very very professional, respectful, and attentive towards customers utilizing the NJ Transit machines and to others travelling. She did not wait to see or for anyone to ask her for assistance, it was the other way around. She took ownership and reached out to everyone. This is great work done by her and she did it with a smile. Keep up the great work Miss Marie. Thank You. Ramchandar Motiram, Patron Services Coordinator. SkyTrax Facility Lead.

Work Location: ERMC Aviation LLC

 

Date: 03/26/2021
Employee: Ubong Umoh
Airport: Newark Liberty International Airport
Experience: Please pass on my thanks to Mr. Ubong. I observed Mr. Ubong was contributing towards the safety of our employees and customers at Terminal B Air Train Station. The Upwards Escalator (Lobby to Platform) was out of service and contractors was repairing it in and out throughout the day. Mr. Ubong ensured that he was standing near the escalator on the platform and he was guiding passengers away from the escalator towards the elevator. By him doing this, it makes it easier and safer for our customers utilizing the services of the Air Train. Yes, there were adequate safety signages in place to inform everyone that the escalator is out of service but he took ownership of his area and he was still assisting the customers with their questions. Thank you Mr. Ubong for contributing towards the safe operation of EWR and also towards the safety of all employees and passengers. Ramchandar Motiram. Patron Services Coordinator. EWR SkyTrax Lead.

Work Location: ERMC Aviation LLC

 

Date: 03/26/2021
Employee: Alfred Simmons
Airport: Newark Liberty International Airport
Experience: Alfred continues to be a very professional aces at all times with passenger interactions he is always in a helping position and goes above and beyond to help any passenger while working at the welcome center he was observed giving detailed directions to a passenger wanting to go to New York .

Work Location: Ermc

 

Date: 3/25/2021
Employee: Nasar Ghaly
Airport: Newark Liberty International Airport
Experience: Nasar is a manager for HMS HOST. He is someone who they can always depend on and is always very respectful. Always ready to help and assist his staff and customers when needed. He is def. a great person to have on your team.

Work Location: HMS HOST

 

Date: 03/25/2021
Employee: Jonathan Meissier
Airport: Newark Liberty International Airport
Experience: He is a very helpful person . He speaks very nice. He is a gentleman. He explained to me in a nice way.

Work Location: Allied Universal

 

Date: 03/25/2021
Employee: Omar Nunez
Airport: Newark Liberty International Airport
Experience: I stopped in Hudson Booksellers for a unique request and both Omar Nunez & Viola Kears did not think twice to assist me, and even lent me a hand. The assistance from both of them truly was a lifesaver at the time.

Work Location: C3 Hudson Booksellers

 

Date: 3/25/21
Employee: Viola Kears
Airport: Newark Liberty International Airport
Experience: I stopped in Hudson Booksellers for a unique request and both Omar Nunez & Viola Kears did not think twice to assist me, and even lent me a hand. The assistance from both of them truly was a lifesaver at the time.

Work Location: C3 Hudson Booksellers

 

Date: 03/24/2021
Employee: Marcia Taylor
Airport: JFK International Airport
Experience: Aces M. Taylor was observed assisting a passenger with a child to to airtrain. Aces help this customer onto the train to terminal 4 and called her coworker via radio to meet the train so that the passengers can get to the check in area with her luggage in a safe and timely way to get on to her flight.

Work Location: ERMC AVIATION

 

Date: 3/24/2021
Employee: Katherine Garcia
Airport: Newark Liberty International Airport
Experience: Katherine has such a pretty smile that greats you when you come to her location. She always greats you with such a sweet welcome. Her smile will brighten any room. She is very helpful and thoughtful of the customer’s time.

Work Location: Salsarita

 

Date: 03/23/2021
Employee: Regine Dupervil
Airport: Newark Liberty International Airport
Experience: Regine is one of those workers that is quiet and dependable. She has been tremendous in training and helping new crewmembers. She always shows respect To all of her coworkers and treats everybody like a friend. She is a model employee and deserves recognition.

Work Location: Saison OTG

 

Date: 03/22/2021
Employee: Keith Morris
Airport: Newark Liberty International Airport
Experience: I must take this opportunity,to sincerely commend Keith on his consistency and professionalism when interacting with passengers, he always greet them with a welcoming tone to the Newark International Airport. I observed Keith on Bravo platform owning and managing a packed platform with precision and skill to ensure passengers concerns are adequately addressed and they are accurately directed, while creating space on the platform for oncoming passenger.

Work Location: ERMC AVIATION SERVICES

 

Date: 3/22/2021
Employee: Farah Destin
Airport: Newark Liberty International Airport
Experience: Farah always tries to put herself in the customer shoes and give them the best service possible. She is always asking questions, listening, and connects with passengers. She is always striking friendly conversation which makes their time special.

Work Location: Sora Sushi (Midfield)

 

Date: 3/21/2021
Employee: Emad Tawdrous
Airport: Newark Liberty International Airport
Experience: Emad is a great person to have in the front of your store when a customer enters! He is very approachable and friendly which is key when you interact with customers all day. He always greets you with a smile, ready to help!

Work Location: Sora Sushi (Midfield)

 

Date: 03/21/2021
Employee: Kevin Hogan
Airport: Newark Liberty International Airport
Experience: During airtrain reduction at Terminal C level 3 kevin was seen doing an amazing job clearing traffic at the curb side, which resulted in a smooth flow of traffic Kevin was attentive and professional. GREAT JOB KEVIN!!!

Work Location: ERMC

 

Date: 3/19/2021
Employee: Benjamin Todd
Airport: LaGuardia Airport
Experience: Every time you get to see Benjamin, he is working so hard to drive the back of the house operation, and if he encounters a guest, he will stop and provide an amazing service. During this critical time, there has not been a day that I have seen Benjamin without a smile on his face (the smile can be sensed through his face mask)! Today, I witnessed again his great interaction in the terminal which is a reminder of why we are here for (1) to deliver an amazing service but also (2) to take care of each other and also have some fun and transmit that positive energy specially during these unique times.

Work Location: Marshall Retail Group

 

Date: 03/19/2021
Employee: Jennifer Telesford
Airport: JFK International Airport
Experience: Aces Jennifer Telesford was observed assisting terminal one mangement in locating a bag that was stolen by a homeless person on the airtrain. The homeless person was observe by ACES carrying the bag earlier. Unfortunately this person could not be located. Thank you aces for going above and beyond with your duties.

Work Location: ERMC AVIATION

 

Date: 03/19/21
Employee: Nelson Cardona
Airport: JFK International Airport
Experience: Nelson is a lead for the cleaning crew at Terminal#4. He's always approachable and no matter the situation, he's always ready to assist. He takes his job very seriously. We can count on Nelson any time.

Work Location: ABM

 

Date: 3/19/2021
Employee: Lashley Lynette
Airport: Newark Liberty International Airport
Experience: I was in Terminal B by Spirit Airlines ticketing counter area. An unruly male passenger was part of a group conducting business at the ticketing counter. He was yelling and cursing at Miss Lashley for a bag, he did not have on a face covering/mask. Miss Lashley was very calm, composed, and respectful to him and his group. Miss Lashley provided a mask to him and reminded him that face covering are required at EWR. This is a classic example of professional customer service. It was great to see her composed and also offer a face mask to the customer, despite he was yelling and cursing at her. I had to intervene and ask the passenger to stop behaving in this type of way. Miss Lashley resolved the passenger issue with a smile. Thank you and great job Miss Lashley. We are very proud to have you at EWR. Ramchandar Motiram, Patron Services Coordinator - Port Authority.

Work Location: Worldwide Flight Services

 

Date: 3-18-2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Ms.Moreno helped to de-escalated a hostile patron.

Work Location: ERMC

 

Date: 3/18/21
Employee: Sterline Phanord
Airport: Newark Liberty International Airport
Experience: Guest wanted the Strawberry Acai refresher. They didn't have it so barista recommended the Kiwi refresher instead. She didn't only give it to the customer but she also made sure the customer enjoyed it. She listens, is polite, and is a very nice barista.

Work Location: Starbucks

 

Date: 03/18/2021
Employee: Sterline Phanord
Airport: Newark Liberty International Airport
Experience: A customer took the time to call in his experience with Sterline. She not only made his Strawberry Acai Refresher perfectly, but she made sure that he enjoyed! Thank you Sterline for all that you do!

Work Location: HmsHost - Starbucks

 

Date: 3/17/21
Employee: Marcella Edmonds
Airport: Newark Liberty International Airport
Experience: Marcella owns the platform she takes pride in addressing every passenger on the platform.She was observed helping passengers with there bags to the elevator going above and beyond.

Work Location: ERMC

 

Date: 3/17/21
Employee: Alexsandra Urbina
Airport: JFK International Airport
Experience: On 2/8/21, I observed Alexsandra Urbina aboard an AirTrain Train #207 traveling to Terminal 5 assisting a Hispanic female passenger and her children. At first, I attempted to assist the passenger to give her information and utilized the little Spanish I knew. However, I was unsuccessful. Alexsandra stepped in and greeted the passenger. She not only assisted her verbally with information in Spanish, she disembarked the train and guided the passenger and her children to the Terminal 5 Rotunda assuring a seamless transition from the AirTrain JFK system to her final destination (JetBlue airline).

Work Location: Alstom

 

Date: 3/17/21
Employee: Stherline Silencieux
Airport: Newark Liberty International Airport
Experience: Stherline is the true meaning of grace when it comes to customer service. She listens, advise, and help our customers and crew members with grace. She will go above and beyond for her team.

Work Location: OTG

 

Date: 3/17/2021
Employee: Vincent Mezzapella
Airport: Newark Liberty International Airport
Experience: A crewmember gave a special shoutout within their New Hire Check-In Survey stating that Chef Vincent has made their onboarding experience very valuable and appreciated his time and passion into their training.

Work Location: OTG Management

 

Date: 3/17/2021
Employee: Susan Frasier
Airport: Newark Liberty International Airport
Experience: A crewmember gave a special shoutout within their New Hire Check-In Survey stating that Susan has made their onboarding experience great! She was an awesome mentor and guided the new crewmember to the right direction when needed. Susan's overall hospitality is one of the many reasons guests love to dine within Saison!

Work Location: OTG Management

 

Date: 03/17/2021
Employee: Rico Soriano
Airport: Newark Liberty International Airport
Experience: I sincerely commend Rico for always taking ownership: whether it’s teamwork by helping a fellow ACES in need or taking the initiative to help passengers during hectic, high traffic scenarios. He is always reaching out to see how he can help. Thank you for being a great team member.

Work Location: ERMC

 

Date: 03/17/201
Employee: Lesley Gomez
Airport: Newark Liberty International Airport
Experience: Lesley is a supervisor for Marshall Retail Group. She is currently pregnant and has taken the initiative to volunteer to pick up more hours during the week to help out with the staff shortage due to covid. Lesley has been very activity in her current state she is two months away from giving birth and is still willing to push herself to help out her team. For that we appreciate you.

Work Location: Marshall Retail Group

 

Date: 03/16/21
Employee: Aaliyah Philippe
Airport: Newark Liberty International Airport
Experience: Aaliyah went above and beyond helping a passenger who only spoke French. The passenger needed to take a PCR test for an Air Canada flight. She had already missed a previous flight due to a COVID deadline misunderstanding. Aaliyah first went with the passenger to Air Canada then escorted the passenger to terminal b for her test. Aaliyah advised the staff that the passenger did not speak English and would need help returning to terminal A.The passenger received her test within 30 minutes and a staff member returned her to terminal A. Aaliyah owned the situation and exceeded expectations.

Work Location: ERMC

 

Date: 3/16/2021
Employee: Denise Yearwood
Airport: Newark Liberty International Airport
Experience: Denise had a great approach to each guest has she was helping them to receive their food at C1 Global Bazaar, at Custom Burger. She was posted by the pickup window helping guests receive their right order. Her interactions were making guests have a great time!

Work Location: OTG

 

Date: 03/16/2021
Employee: Vanessa Balboa
Airport: LaGuardia Airport
Experience: Vanessa welcomes every customer with a genuine smile, and she remembers your name and your drink. I've seen her treat all customers with empathy and professionalism. It is truly apparent that she loves her job. Vanessa is an asset to HMS Starbucks.

Work Location: HMS Starbucks

 

Date: 03/15/2021
Employee: Jeffrey Jones
Airport: Newark Liberty International Airport
Experience: I was walking by the B2 Satellite area when I observed a TSA representative (Jeffrey Jones) talking to a passenger explaining how they could use the AirTrain to get to their airline. As I heard him talking to the passenger, he took his time to clearly explain this and was extremely helpful. You could see the relief in the passenger's response that his support was very well received. I waited until he was done and identified myself as the Terminal Operator and thanked him for the customer service he provided. I shared my observation that he 'owned it' and took the time from where he was going to, able to make a positive difference with this customer engagement. I asked for his background, he is an 18 year veteran of the TSA and is a Supervisor in the Baggage Screening work at Terminal B. He told me he appreciated the positive feedback and that he enjoys helping customers. Sharing this positive passenger engagement as this is what it's all about.

Work Location: TSA

 

Date: 03/15/2021
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: ACES Kattia Maldonado assisted a Spanish speaking passenger who arrived to JFK on 03/14/2021 and lost his wallet with money and his documents. Kattia Maldonado went above and beyond, contacted Lost and Found, Smart Carts Office, Terminal 4 Security and COPA Airlines (passenger travelled on COPA). After two hours of search, the lost item was located and delivered to the passenger by the airline representative. Passenger was very excited and thankful for this great service.He wanted to give Kattia a tip but she kindly declined. We promised passenger that we will nominate Kattia for We Soar Higher.

Work Location: ERMC AVIATIONS

 

Date: 03/14/2021
Employee: Patricia Ovua
Airport: Newark Liberty International Airport
Experience: I've seen Patricia on two different occasions go over the top to help customers. the first time was about a month ago as she helped a upset passenger who had a flight delayed for a long period of time and was trying to take care of a toddler who was upset and while trying to get also help the rest of her family - Patricia worked with the customer who then found me to point out what a fantastic job she had done and what a credit she was to OTG. The other occurrence was just last week when OTG had a number of call outs and Patricia was all over the place filling in and doing what every it took make make sure customers were well taken care of. Working different positions and always with a welcoming smile and kind and appreciative attitude.

Work Location: OTG

 

Date: 03/13/2021
Employee: Vaughn Ames
Airport: Newark Liberty International Airport
Experience: An elderly male passenger fell on escalator going up to P3 ATP. Vaughn quickly went to his assistance and with another passenger raised him up as he was unable to get up on his own. Vaughn immediately advised control desk of the passenger's plight and need for further assistance. While awaiting the arrival of PAPD, Vaughn kept the desk informed of the status of the passenger and maintained control of the scene and constantly reassuring the passenger that help is on the way.

Work Location: ERMC AVIATION SERVICES

 

Date: 03/12/2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Aces Virginia Moreno assisted relatives of a passenger that arrived on a Delta airlines flight. The passenger could not be located and aces Virginia went in to FIS area to get information on the passenger. Passenger was eventually located at relatives home.

Work Location: ERMC AVIATION

 

Date: 03/11/2021
Employee: Hema Surujprasad
Airport: JFK International Airport
Experience: Hema is the face of the Dunkin Donuts in Arrivals at Terminal 8 and while I added the date of experience as 03/11/2021, Hema has been the one smiling 'eyes" through the trials and tribulations of the pandemic. With the long lines and sometimes frustrated patrons (due to the fact that the location is the only concession open Pre- Security) and with limited scheduled staff, I watch her every morning, giving exceptional customer service REGARDLESS to the mood of her customer. Her SMILEZ shines through her eyes and she is attentive to each and every person ensuring to get their order correct and even throwing in an upsell offer. Hema should be commended for her hard work and not showing others how long and challenging her days are. She absolutely deserves to be recognized, so she can be proud to know that she is SEEN and that her gracious attitude is not in vain. I salute HEMA SURUJPRASAD!!!

Work Location: Dunkin Donuts (Mar Air Foods)

 

Date: 03/10/2021
Employee: Mark Wright
Airport: Newark Liberty International Airport
Experience: I was working the lobby in Terminal C on Wednesday, March 10, 2021, there was a passenger who needed to find the yellow cab she was an older passenger, I gave her all the information to get to the cab, I would have loved to take her but I couldn’t leave the other passenger I was assisting, I saw Mark walking across the lobby and I approach him and ask him if he could kindly direct the passenger to the cab, he patiently waited until she gathered her belongings and took the small steps with her, I saw him later walking back and he advised that he saw her off in the cab. We need more patient people to serve our passengers that demands just a little extra care. Great job Mark we appreciate you.

Work Location: ERMC

 

Date: 03/09/2021
Employee: Misty Clemons
Airport: New York Stewart International Airport
Experience: Misty is in charge of issuing SIDA badges for SWF and as always she is knowledgeable and easy going with a helpful smile. She knows her stuff regarding credentialing for SIDA and makes it easy for SWF employees to keep current on their yearly badges. Keep up the good work!

Work Location: SWF Airport Operations - ID Office

 

Date: 3/8/21
Employee: Patti Englert
Airport: Newark Liberty International Airport
Experience: I was distributing masks through the terminal and came across Patti who was working with a passenger. This passenger was an elderly woman who may have had a mental health condition. She was seeking direction on how to get permission to travel to Israel. Apparently she had visited Patti over the past two days asking different questions about how to visit Israel during COVID. The passenger moved between being angry and rude to sullen. I watched as Patti remained calmed and worked to clarify this passenger's needs and help her in every single way she could. Patti was patient and demonstrated utmost respect for this passenger. She truly is a model for other EWR employees.

Work Location: Traveler's Aid

 

Date: 3/8/21
Employee: Stherline Silencieux
Airport: Newark Liberty International Airport
Experience: In February 2020, I transferred from a Bartending role to an HR role and started working with a new team. I had no idea how I would be received. Stherline was the first person I met outside my managers. Our roles require us to work as a team to ensure that our internal guests - crew members - transition to their new roles, have their issues resolved, are acknowledged, and feel that when they come to HR, their concerns will be resolved. Stherline has grown tremendously over the year I have known her and her commitment to not only responding quickly to crew members, but also resolving their issues quickly is clearly visible in her actions. As a bilingual Creole speaker, she can touch a large portion of our workforce and help the rest of the HR team improve the internal guest experience more effectively. She can talk angry crew members "off the ledge" so to speak by listening to them and communicating with them in ways they can understand. Together, she and I, work

Work Location: OTG Management

 

Date: 03/08/2021
Employee: Magdaline Victor
Airport: Newark Liberty International Airport
Experience: At the Rail Link Station she perform her duties with a smile, also making sure that all struggling passengers are assisted with their luggage to their destination by calling and informing co-workers that they are on their way.

Work Location: ERMC

 

Date: 03/07/2021
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: ACES Kattia Maldonado was observed seeking to connect and making eye contact with passengers, going above and beyond to help.

Work Location: ERMC Aviation

 

Date: 3/5/21
Employee: Tanya Miller
Airport: LaGuardia Airport
Experience: Thank you for always getting us our product and always having a smile!

Work Location: OTG Management

 

Date: 3/5/21
Employee: Yaneth Matos
Airport: LaGuardia Airport
Experience: Thank you for going above and beyond helping guests order!

Work Location: OTG Management

 

Date: 3/5/21
Employee: Humberto Garcia
Airport: LaGuardia Airport
Experience: Staying late and ensuring Flatiron ran flawlessly on a short staffed busy night!

Work Location: OTG Management

 

Date: 3/5/21
Employee: Susan Pietrofeso
Airport: LaGuardia Airport
Experience: You take so much pride in serving high quality food at Tagliare. Your display of breakfast sandwiches magnifies your pride and care at OTG. Thank you!

Work Location: OTG Management

 

Date: 03/05/2021
Employee: Joselynne Lazo-Cruz
Airport: Newark Liberty International Airport
Experience: At the Rail 1 area at the NEC Station she always has a welcoming smile when approaching passengers and giving directions, she also assist passengers with luggage to their train for their destination.

Work Location: ERMC

 

Date: 03/04/2021
Employee: Tamara Henderson
Airport: Newark Liberty International Airport
Experience: I would like to take time out to give thanks and show appreciation for ACES Tamara Henderson. At the Landside Control Center where she answers the airport information lines, no matter how busy her phones become, if we begin having operational issues in the airport and become busy with phones and radio transmissions, she always steps in to assist. She has become my right hand in these situations and I know I can completely rely on her to assist when needed. She is a fountain of information garnered from her years of experience at the Control Center. So much so, when I receive a question I don't have the answer to, she is the first person I turn to, to ask. More importantly, she is a team player, and an excellent worker with a pleasant demeanor. Thank you Tamara Henderson for all the times you have assisted me, I appreciate you.

Work Location: ERMC

 

Date: 3/4/21
Employee: Suriel Asdrubal
Airport: LaGuardia Airport
Experience: Going above and beyond to help a guest with her stroller and adding such a WOW gesture. Suriel helped a guest who seemed to be struggling with her baby and offered to help!

Work Location: OTG Management

 

Date: 3/4/21
Employee: Silvana Iniguez
Airport: LaGuardia Airport
Experience: Always passionately helping the company tending to cash needs.

Work Location: OTG Management

 

Date: 3/4/21
Employee: Ursula Holden
Airport: LaGuardia Airport
Experience: Thank you for being awesome and helpful! You're always there for whatever we need

Work Location: OTG Management

 

Date: 3/4/21
Employee: Mike Hazen
Airport: LaGuardia Airport
Experience: Thank you for being a helpful and amazing director. Thanks for all that you do for us!

Work Location: OTG Management

 

Date: 3/4/21
Employee: Fredy Landaverde
Airport: LaGuardia Airport
Experience: Getting TimeFire production done for both terminals due to under production error on a busy Thursday

Work Location: OTG Management

 

Date: 3/4/21
Employee: Gloria Garcia
Airport: LaGuardia Airport
Experience: Staying late to hep her fellow crewmembers through a hectic day

Work Location: OTG Management

 

Date: 3/4/21
Employee: Rushesh Gadhia
Airport: LaGuardia Airport
Experience: It's great to see you use the line buster to provide our guests an alternative area to make a purchase in the TD Food Hall. You are fantastic!

Work Location: OTG Management

 

Date: 03/04/2021
Employee: Sharon McDuffie
Airport: Newark Liberty International Airport
Experience: Sharon is always on time to her post. She is very informative in all areas of the Airport. Goes above and beyond to help passengers and family members calling to inquire about flights or polices concerning Airlines and the Airport. Very courteous and professional with everyone around her. Wonderful person to work with.

Work Location: ERMC

 

Date: 03/03/2021
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: Aces Ysvania Ciriaco assisted a passenger from Avianca flight returning a bag that was mistakely taken. Aces went above and beyond in her interaction with the passenger during this transaction.

Work Location: ERMC AVIATION

 

Date: 03/03/2021
Employee: Rico Soriano
Airport: Newark Liberty International Airport
Experience: ACES Rico Soriano had called the Landside Control Center to obtain assistance for a passenger who's vehicle needed a jumpstart. The ACES obtained all pertinent information to enable me to place a call for service. However, once the service arrived, I was informed they were not finding the vehicle. I called the ACE advising him of this and he quickly went down and outside to look for the vehicle for me. Thank you Rico Soriano, you took that extra step to see if the vehicle was still there in order to let me know. Keep up the great work

Work Location: ERMC

 

Date: 3/3/21
Employee: Milton Enriquez
Airport: LaGuardia Airport
Experience: Going above and beyond to help a guest with her stroller and adding such a WOW gesture. Milton helped a guest who seemed to be struggling with her baby and offered to help!

Work Location: OTG Management

 

Date: 3/3/21
Employee: Tsering Yangdon
Airport: LaGuardia Airport
Experience: Coming in on her day off and helping us get through an extremely busy night

Work Location: OTG Management

 

Date: 03/03/2021
Employee: Thomas Beatty
Airport: New York Stewart International Airport
Experience: Thomas explained to me the new SIDA regulations for annual badges and help me navigate through the different training modules that are required for annual renewal. He had a pleasant demeanor and was knowledgeable beyond expectations. An important and valued employee who makes coming in for SIDA enjoyable!

Work Location: SWF Airport Operations - ID Office

 

Date: 03/02/2021
Employee: Lydia Dilullo
Airport: JFK International Airport
Experience: Aces Lydia Dilullo went above and beyond in assisting a passenger arriving from Dominica Republic. Passenger was trying for 3 hrs to get his phone charge or to get a phone call to a relative to pick him up. At 02:15 a.m he came to the aces whos assisted him with a call on her personal phone. Thank you aces L. Dilullo.

Work Location: ERMC AVIATION

 

Date: 03/02/2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: ACES Virginia Moreno demonstrated all the WeSoar behavior by listening in order to provide connecting flight information to pax, asking questions to properly assist, and giving Airtrain directions to terminal. ACES went above and beyond making passenger feel welcome and valued.

Work Location: ERMC Aviation

 

Date: 03/02/2021
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: ACES Ysvania Ciriaco provided outstanding service to pax, ACES was very detailed and made the pax feel welcome while providing general information to Manhattan. ACES was friendly and courteous and made pax smile.

Work Location: ERMC Aviation

 

Date: 03/02/2021
Employee: Husain Kazmi
Airport: JFK International Airport
Experience: ACES Husain Kazmi went above and beyond and provided travel information to Newark Liberty Airport for connecting flight. ACES was professional and friendly, ACES Was able to give the pax a piece of mind.

Work Location: ERMC Aviation

 

Date: 03/02/2021
Employee: Sandra Primus
Airport: Newark Liberty International Airport
Experience: ACES Sandra Primus exemplifies what great customer service should be. She consistently answers the airport information lines with a warm, pleasant tone. She makes the caller feel welcome to ask her any question they may have, while at the same time, putting them at ease. You will hear the occasional chuckle during her calls, as she handles the calls with professionalism and poise. When we becomes busy with phone and radio calls, she is quick to assist if we need, and I thank her for that. She has become a valuable asset in the Landside Control Center. Keep up the great work.

Work Location: ERMC

 

Date: 03/02/2021
Employee: Luz Rivera
Airport: Newark Liberty International Airport
Experience: Luz always goes the extra mile to help out a passenger. She is always ready to assist with a warm greeting asking questions so she can assist in there needs. I watched here helping out a customer that was looking for skin care and then they moved into a fragrance and the moved on from there. She is consistent with the excellent service to our customers.

Work Location: DUFRY

 

Date: 03/01/2021
Employee: Corey Price
Airport: Newark Liberty International Airport
Experience: A female passenger exited the airtrain at P3 platform, with a carte loaded with luggage. Corey immediately went to her assistance and offered to push the carte for het to Budget in the drizzling rain. The passenger was extremely grateful and commended him for service beyond her expectation.

Work Location: ERMC AVIATION SERVICES

 

Date: 3/1/21
Employee: Devonte Jones
Airport: JFK International Airport
Experience: On 2/28/21, I observed Devonte Jones, AirTrain JFK agent, at Jamaica Station transmitting information to an elderly passenger that needed assistance to the LIRR Station. Devonte approached the elderly women and asked, "Good Morning, do you need any help?". She laughed through her mask and replied, "I actually do, I am lost and I need to get to Port Washington.". Devonte went above and beyond and assisted her at the kiosk, directed her verbally on how to process her payment for her AirTrain/LIRR combination ticket, utilized his Company-Issued Tablet and assisted with the time of arrival of her train. The passenger departed AirTrain JFK Jamaica Station and was utterly grateful.

Work Location: Bombardier Transportation

 

Date: 03/01/2021
Employee: John Marchetta
Airport: JFK International Airport
Experience: On March 1st 2021, John Marchetta approached a group of teenagers who had removed their masks post- security in order to shoot a video. John remained calm and encouraged the group to wear their masks in order to protect everyone. The group of teenagers complied without any push back. John managed to find the right balance to convey the message. I was close enough to observe the interaction as I was about to engage the group myself. I spoke to John and I commended him on a job well done.

Work Location: American Airlines

 

Date: 2/27/21
Employee: Sandra Restrepo
Airport: LaGuardia Airport
Experience: Sandra, Thanks for handling all the pressure coming to you and always keeping your posture and making OTG shine!

Work Location: OTG Management

 

Date: 2/27/21
Employee: Gaurang Gandhi
Airport: LaGuardia Airport
Experience: Thank you for treating me like a valued guest in Flat Iron. You have a passion for hospitality!

Work Location: OTG Management

 

Date: 2/27/21
Employee: Luis Figueroa
Airport: LaGuardia Airport
Experience: Thank you for going above and beyond to make sure the markets are always up to OTG standards and especially ensuring that Timefire is as good as can be.

Work Location: OTG Management

 

Date: 2/27/21
Employee: Klaydavid Coronel
Airport: LaGuardia Airport
Experience: Thank you for pride in helping us successfully open World Bean. Not only did you do a great job setting up but also giving great service!

Work Location: OTG Management

 

Date: 2/25/21
Employee: Shayna Jean Philippe
Airport: Newark Liberty International Airport
Experience: Shayna Jean Philippe_ She works in Starbucks Presidents Club. She is very dependable and always puts the customer first. She is friendly and very helpful with getting them what they need.

Work Location: Starbucks

 

Date: 2/25/21
Employee: Marina Santos
Airport: Newark Liberty International Airport
Experience: Marina welcomes our guests in such a warming manner. She also tries to build an unique experience by warmly connecting to the guests. She will share stories and make sure to find common ground to talk about. She does this with passion!

Work Location: OTG -Saison

 

Date: 2/25/21
Employee: Jinky Espano
Airport: LaGuardia Airport
Experience: Keeping up the pace and learning new steps accurately/quickly!

Work Location: OTG Management

 

Date: 2/25/21
Employee: Harold Anderson
Airport: LaGuardia Airport
Experience: Thank you for all that you do. The passion for a job well done doesn’t go unnoticed.

Work Location: OTG Management

 

Date: 2/25/21
Employee: Fredy Landaverde
Airport: LaGuardia Airport
Experience: Thank you for coming in on your day off to support us on the NSF Audit. That shows how much you care.

Work Location: OTG Management

 

Date: 2/25/21
Employee: Milton Enriquez
Airport: LaGuardia Airport
Experience: Thank you for helping me with a delivery after receiving it after hours. You did it with a smile! Thank you

Work Location: OTG Management

 

Date: 2/25/21
Employee: Roman Wojciech
Airport: LaGuardia Airport
Experience: Hard worker and always willing to stay and help as a porter when ever needed.

Work Location: OTG Management

 

Date: 2/25/21
Employee: Nikolay Hadzhikolev
Airport: LaGuardia Airport
Experience: Always being ready to help and showing great passion for hospitality

Work Location: OTG Management

 

Date: 2/25/21
Employee: Gloria Mendez
Airport: LaGuardia Airport
Experience: Thanks Gloria for exemplifying OTG's core values of safety and passion in your work!

Work Location: OTG Management

 

Date: 2/25/21
Employee: Yalitsa Henriquez
Airport: Newark Liberty International Airport
Experience: Yalitsa is an unbelievable manager at Wendys in Terminal C. On this instance she went out of her way to help some customers carry their food to their gate. Thanks

Work Location: Wendys

 

Date: 2/25/21
Employee: Eliana Mejia
Airport: LaGuardia Airport
Experience: Eliana always goes above and beyond and treats all customers with respect.

Work Location: Wendys

 

Date: 2/25/21
Employee: Viky Guaman
Airport: Newark Liberty International Airport
Experience: Vicki is the nicest manager you will come across in the airport. She is super professional and treats every crew member and customer with respect.

Work Location: Wendys

 

Date: 2/25/21
Employee: Jennifer Alvarez
Airport: Newark Liberty International Airport
Experience: Jennifer is one of the best cashiers we have in the store. She greets every customer with a smile and makes sure to satisfy every customer.

Work Location: Wendys

 

Date: 2/25/21
Employee: Rose Klein
Airport: Newark Liberty International Airport
Experience: Every single day, Rose provides a welcoming environment for our guests at our Just Walk Out store at C1. She warmly greets passengers as they come down the terminal and invites into our store! She is a true Superstar!

Work Location: OTG

 

Date: 2/25/21
Employee: Oneka Lupe
Airport: Newark Liberty International Airport
Experience: Oneka is a supervisor and coworker who displays diverse responsibilities. Oneka is articulate, and hardworking. She has a positive attitude, ability to get things done and manages tour schedules etc. I’ve been consistently impressed with her organizational skills and grace under pressure.

Work Location: ERMC

 

Date: 2/25/21
Employee: Ely Amarante
Airport: Newark Liberty International Airport
Experience: Kevin Mateo is a supervisor at Jersey Mike's/The Grove store who we want to congratulate for a job well done during this difficult time. He has a good sense of humor and he goes above and beyond when it comes to his daily duties.

Work Location: Jersey Mike's/The Grove, Inc.

 

Date: 2/25/21
Employee: Alfred Morasso
Airport: Newark Liberty International Airport
Experience: HR exists because of our crew member Al. He has demonstrating more than enough times that he cares for each and ever crew member.

Work Location: HR

 

Date: 02/25/2021
Employee: Paul Renelus
Airport: Newark Liberty International Airport
Experience: Paul is always working hard every day. When I am not in the restaurant he takes ownership and exceeds my expectations every time. He is always on time and follows all the rules. Paul is a model employee.

Work Location: Saison

 

Date: 02/25/2021
Employee: Hany Atia
Airport: Newark Liberty International Airport
Experience: Hany has become one of our trainers at Saison. He is very approachable and makes the trainees feel at home. He shows them the proper way to work and makes is a positive experience. He has a great attitude and works hard.

Work Location: Saison

 

Date: 02/24/2021
Employee: Lindsay Weber
Airport: New York Stewart International Airport
Experience: I would like to acknowledge Lindsay Weber for her continued professionalism and excellent work as an Authorized Signer for Textron Aviation. Lindsay single handedly oversees AS responsibilities for over 90 employees in addition to her regular duties. She is extremely organized and even created her own company information sheet to provide Textron employees with scheduled ID Office appointments. It provides the employee detailed information and items they need to bring with them. I was so impressed by her initiative. Great job Lindsay! Thank you for all you do!

Work Location: Textron Aviation

 

Date: 2/24/2021
Employee: Rahjeeyah Jones
Airport: Newark Liberty International Airport
Experience: Rahjeeyah has gone above and beyond to connect with customers and ensure they are getting a great welcoming experience in the store. Rahjeeyah makes sure the beverage is made to quality standard and the customer leaves the store happy.

Work Location: Starbucks

 

Date: 02/24/2021
Employee: Walter Quimper
Airport: Newark Liberty International Airport
Experience: Walter is running the show! He owns his job and works to the best of his ability day after day with no complaints. He helps his team mates consistently and has a great attitude.

Work Location: Saison

 

Date: 02/23/2021
Employee: William Yassa
Airport: Newark Liberty International Airport
Experience: William received an amazing compliment from a family that shared how he was able to provide them with great service and cater to their needs. What really set his service apart and he went above and beyond was by making sure both of their kids had their specific meal as they had required and made sure the chefs elevated their game to make their kids day! And William had an overwhelming smile under his mask!

Work Location: OTG-Saison

 

Date: 2/22/21
Employee: Keith Morris
Airport: Newark Liberty International Airport
Experience: Keith is such a team player. Always willing to help. Always Positive and very much proactive when he's in the field.

Work Location: ERMC

 

Date: 02/22/2021
Employee: NOBLE SHAJI
Airport: JFK International Airport
Experience: Noble Shaji is an outstanding employee. He is very approachable, he was greeting the customers with a smile ready to assist them. He is consistent in performing to the best of his ability and meeting the customer service standards set before him. Noble Shaji is deserving of the recognition.

Work Location: QATAR AIRLINES

 

Date: 2/22/2021
Employee: Edwin Palacios
Airport: Newark Liberty International Airport
Experience: Edwin shows the upmost passion for his brand and working in Newark Airport. He is focused every day with connecting with the clients that come into his shop. He is always ready to make someone have the best travel experience.

Work Location: Tumi

 

Date: 2/21/21
Employee: Ayao Melegnam
Airport: Newark Liberty International Airport
Experience: Ayao is one of the best Supervisors we have. He's so helpful and very dedicated to his position. He truly goes out his way to make sure things run smoothly during his shift.

Work Location: ERMC

 

Date: 02/20/21
Employee: Joselynne Lazo Cruz
Airport: Newark Liberty International Airport
Experience: ACES Joselynne was on post been very proactive, always great passengers with smile follow procedures and goes above and beyond to assist them

Work Location: ERMC

 

Date: 02/20/21
Employee: Ubong Umoh
Airport: Newark Liberty International Airport
Experience: ACES Ubong been observed assisting passengers with their laggage on and off the air train colling his coworkers to help direct passengers with their laggages to the airlines ticket counter. He done a great jobs

Work Location: ERMC

 

Date: 02/19/2021
Employee: Meena Shah
Airport: Newark Liberty International Airport
Experience: The service was exceptional and would definitely recommend her services again.

Work Location: Dunkin Donuts

 

Date: 2/18/2021
Employee: Diego Mendia
Airport: Newark Liberty International Airport
Experience: What can I say about Diego but he is the ultimate team player! Him and his team has been here through out the entire pandemic never complaining once. He is someone we can depend on and I'm so happy top have him apart of our team. Not only have him and his team been here the entire time they are also the 24 operator for any irregular activities. I truly appreciate him and his team beyond words!

Work Location: Tony & Benny's

 

Date: 2/18/2021
Employee: Tamika Thomas
Airport: Newark Liberty International Airport
Experience: Tamika is one of the best employees I have ever met. She truly cares about her job and makes sure that EVERYONE is in compliance and doing what they need and should be doing. She's non-traditional and it works for her. Her bold style and respectful manner is exactly what EWR needs.

Work Location: HMS HOST

 

Date: 02/18/2021
Employee: Pauline Janowicz
Airport: Newark Liberty International Airport
Experience: Pauline consistently provides outstanding customer service, but more personally has been an exceptional colleague and resource when it comes to things I need assistance with. She has time and again proven herself the operational point man of our small team. I am new to the airport and she has been a spectacular guide and a good friend.

Work Location: Johnston and Murphy

 

Date: 2/18/2021
Employee: magdaline victor
Airport: Newark Liberty International Airport
Experience: Aces Magdaline always carry a positive attitude with her. Magdaline demonstrates WE SOAR standard really well. She always have a smile on her face. Wherever she works she Own Its. She Welcomes all passengers and Airport employees. Magdaline thanks for all you have done and continue to do to brighten others day....

Work Location: ERMC

 

Date: 2/18/2021
Employee: Maxine Reynolds
Airport: Newark Liberty International Airport
Experience: Supervisor Maxine has Exceed Expectations.... in order to do great work you have to love what you do and i must say yes she does. Maxine has help out and go beyond making sure her Team mates in the field has received all important information and always when its a snow storm always make sure we are well taken care off, which is a very selfless act of her. I want Maxine knows we appreciates her and very thankful having her to be apart of the Aces program team....Thank you...

Work Location: ERMC

 

Date: 2/18/2021
Employee: Keith Morris
Airport: Newark Liberty International Airport
Experience: I am nominating Keith for always having a positive welcome towards others around him. Keith you are a very respectful person and i must say thank you for always making the passengers feel welcome in your present and always Exceeding Expectation.....Thank you always

Work Location: ERMC

 

Date: 2/17/21
Employee: David Mayorga
Airport: LaGuardia Airport
Experience: Thank you for being super helpful and caring when we need you to be!

Work Location: OTG Management

 

Date: 2/17/21
Employee: Maritza Rodriguez
Airport: LaGuardia Airport
Experience: Going above and beyond and making it happen with grace, even when you have to run across the terminal for a cup of coffee when your machine is not working! We appreciate you and how your care for OTG's guests!

Work Location: OTG Management

 

Date: 2/17/21
Employee: Indrowtie Samaroo
Airport: LaGuardia Airport
Experience: Thank you for cooking delicious food for OTG's guests everyday with a smile on your face, you make the mornings fun for everyone whether it's Terminal C or D! We appreciate you!

Work Location: OTG Management

 

Date: 2/17/21
Employee: Tanaka Garcia
Airport: LaGuardia Airport
Experience: Thank you for sanitizing the tables with the correct 30 dwell time (when you didn't think anyone was watching) We really appreciate you going the extra mile to protect the safety of your OTG family and all the other families who visit us here at LGA!

Work Location: OTG Management

 

Date: 2/17/21
Employee: Shimul Barua
Airport: LaGuardia Airport
Experience: Going the extra mile and helping guests on the floor while attending the kitchen

Work Location: OTG Management

 

Date: 2/17/21
Employee: Fotini Plakas
Airport: LaGuardia Airport
Experience: Thank you for greeting guests with a smile and brightening up their day!

Work Location: OTG Management

 

Date: 2/17/21
Employee: Zahirul Islam
Airport: LaGuardia Airport
Experience: You have been observed exhibiting great customer service skills and assisting customers with a smile!

Work Location: OTG Management

 

Date: 01/26/2021
Employee: Nabila Salhi
Airport: Newark Liberty International Airport
Experience: I arrived at Railink Station, to start my shift, noticed several maintenance workers were not properly wearing their masks. I informed them we must all wear our masks, in this area. They ignored me, and continued talking to each other. When ERMC Supervisor Nabila Salhi came to do her rounds, I mentioned the incident to her. Being very concerned, she went to speak to them. Shortly after, she came back, and said she talked to them. The next week when I came to start my shift. I saw that every one of them was properly wearing their masks. I was so glad, it gave me tremendous peace of mind. Thank you Nabila, for understanding that safety is our top priority.

Work Location: ERMC

 

Date: 2/17/2021
Employee: Vivian Gad
Airport: Newark Liberty International Airport
Experience: Vivian always welcome you with a great smile and a nice hello! Her location is one of the ones who have been open since the summer. She is here, available, and ready to assist customers especially during these trying times. She is a dedicated employee that Salsarita's can depend on.

Work Location: Salsarita

 

Date: 02/17/2021
Employee: Destiny Castro
Airport: Newark Liberty International Airport
Experience: Destiny always prioritizes taking care of customers above all else. She consistently demonstrates kindness, good humor, and outstanding character. Her work has been keeping traveler's spirits up during a historically trying time.

Work Location: Johnston and Murphy

 

Date: 02/17/2021
Employee: Sheryce Jackson
Airport: Newark Liberty International Airport
Experience: Sheryce went above and beyond by carrying and escorting a passenger to her gate. The passenger was elderly and was struggling to get around with her suitcases and food. Sheryce carried her food to the gate to help her out.

Work Location: OTG

 

Date: 02/17/21
Employee: Medjine Dure
Airport: Newark Liberty International Airport
Experience: This is just a brief note to say what a good job Medjine Dure is doing and has done at control desk as an AOC telephone receptionist. On 02/17/21 I witnessed Medjine took a call that she handeled quite skillfully she was able to provide the customer with valuable information that was requested then transferred them to a department that they would be better helped. As we all know some customers sometimes have unreasonable demands and making them happy is our number one goal. Medjine was able to exhibit this incredibly valuable skill. A job well done Medjine.

Work Location: ERMC

 

Date: 02/16/2021
Employee: Alise Charles
Airport: Newark Liberty International Airport
Experience: ERMC Supervisor Alise Charles utilized her extensive experience when we were having issues with the Airtrain service. Springing into action to organize the staff in her quadrant to best handle the situation and be most effective. Staying at Station P4 to assist the ACES there with transferring passengers from one train to another. Great job.

Work Location: ERMC

 

Date: 02/16/2021
Employee: Royston Hill
Airport: Newark Liberty International Airport
Experience: I would like to thank ERMC Supervisor E2 Royston Hill for assistance during the disruption in the Airtrain Service. Upon making announcements and being asked to repeat the announcements, Mr. Hill stepped in assisting by repeating the announcements for me. This was a tremendous help to me as I was bombarded with radio and phone calls at the time. Thank you Mr. Hill for your assistance, I appreciated it.

Work Location: ERMC

 

Date: 02/16/2021
Employee: Mack Williams
Airport: Newark Liberty International Airport
Experience: Book author Jeffrey Hayzlett posted message on Twitter praising his experience with the employee.

Work Location: Hudson Booksellers

 

Date: 02/16/2021
Employee: Daniel Baquerizo
Airport: Newark Liberty International Airport
Experience: Book author Jeffrey Hayzlett posted message on Twitter praising his experience with the employee.

Work Location: Hudson Booksellers

 

Date: 2/16/2021
Employee: kayla Reed
Airport: Newark Liberty International Airport
Experience: Aces Kayla has been an awesome team player. I have listen to her on the radio numerous times helping her team mates with questions to be answer by passengers. Aces Kayla has demonstrated the WE SOAR standard by always Owning It and Seeking to connect. I want to let Kayla know i am very proud of her and continue to do that awesome job ....

Work Location: ERMC

 

Date: 02/16/2021
Employee: Brille Khanna
Airport: Newark Liberty International Airport
Experience: Brille is one of two co-workers in HR who are responsible not only for the badging process for hundreds of crew members, but has recently taken on onboarding new crew members. Both she and her co-worker, Diovanny DeJesus have increased dramatically the number of required new hire forms that bring us into compliance more efficiently. As a peer of hers and Diovanny's their efforts have dramatically reduced the efforts I had to make previously to make sure HR had required documents. They respond quickly, professionally, and act like part of a team.

Work Location: OTG Management

 

Date: 02/16/2021
Employee: Diovanny DeJesus
Airport: Newark Liberty International Airport