| Date: 12/29/2020 |
| Employee: Daurenielson Cadet |
| Airport: Newark Liberty International Airport |
| Experience: Very respectful all the time. It can be very busy or super slow, his work ethic does not change. He takes his job
seriously. |
|
Work Location: Tony & Benny's
|
|
| Date: 12/16/2020 |
| Employee: Shalmadeen Edwards |
| Airport: JFK International Airport |
| Experience: Thank you email received from customer:
On behalf of the family of Roosevelt A. Banks, we would love to express our deepest gratitude to
Shalmadeen Edwards from Delta Airlines.
On December 16th, 2020, Mr. Banks was scheduled to travel to Liberia; however, due to an incorrect COVID
test result, he was unable to travel and stranded without a phone and the ability to make accommodations for
himself (he was in a wheelchair).
Shalmadeen Edwards called his family and to confirm that he was missing and stayed with Mr. Banks for the
duration of her shift as his family worked on getting him in a hotel that could accommodate him until his
flight back to Atlanta the following day. However, due to the weather and logistics, he ended up needing to
stay the night at JFK.
Upon ending her shift and assisting with checking in his luggage, she entrusted Mr. Banks in the care of
another employee who helped Mr. Banks settle in for the night and provided the family with constant |
|
Work Location: Delta Airlines
|
|
| Date: 01/03/2021 |
| Employee: Vaughn Ames |
| Airport: Newark Liberty International Airport |
| Experience: An elderly female passenger travelling to Princeton Junction arrived at the rail 1 area with 3
large luggage and a carry on, on a smarte carte. Vaughn assisted her with her luggage to the
track, unloaded the carte, he also returned to the track when her train arrived and helped her
to get on the train safely with her luggage. |
|
Work Location: ERMC AVIATION SERVICES
|
|
| Date: 12/16/2020 |
| Employee: Kelsey McGrath |
| Airport: JFK International Airport |
| Experience: On behalf of the family of Roosevelt A. Banks, we would love to express our deepest gratitude to Kelsey
McGrath at John F. Kennedy International Airport.
On December 16th, 2020, Mr. Banks was scheduled to travel to Liberia however, due to the incorrect an
Covid testing , he was unable to travel; therefore, leaving Mr. Banks stranded without a phone and the ability
to make accommodations for himself (he was in a wheelchair). Kelsey helped to get Mr. Banks settled in for
the night and provided the family with constant updates. She provided food, snacks and company through the
night until his departure back on the 17th.
For this act of kindness, our family is forever indebted and wanted you all to know about the caliber of
employees that you all have at JFK. Thanks again and Happy Holidays! |
|
Work Location: JFKIAT
|
|
| Date: 1/13/21 |
| Employee: Luis Asitimbay |
| Airport: LaGuardia Airport |
| Experience: Awesome Service! |
|
Work Location: OTG Management
|
|
| Date: 12/15/2020 |
| Employee: Joseph Curbelo |
| Airport: Newark Liberty International Airport |
| Experience: Ever since the beginning of Pandemic, Joe has been stepping up and committed to help everyone in EWR Dufry
to get through these tough times. In the last snow storm on Dec 15th, while most of the team call out due to
difficulties to get to work. Joe was there working all day to maintain the store open and making sure all
passengers can purchase duty free when they get through the airport. He worked from 9am to 10pm the whole
day with minimum help in between, setting a great example of what great commitment looks like. |
|
Work Location: EWR Dufry
|
|
| Date: 01/11/2021 |
| Employee: Sebongile Ziyambe |
| Airport: Newark Liberty International Airport |
| Experience: ERMC Supervisor Sebongile Ziyambe came to the rescue after overhearing a transmission over the radio
between myself and ACES Stafford Woods of a passenger entrapped in the elevator in Terminal A. Supervisor
Sebongile remained outside the elevator reassuring the passenger while I remained on the line with her, trying
to keep her calm while she waited for the elevator technician. Unfortunately once the passenger was taken out
of the elevator, she did not have time to catch her flight before it was to depart. Supervisor Sebongile escorted
the passenger to American Airlines ticket counter, informing them of her situation and was able to help get her
booked on the very next flight to her destination, on a 1 pm flight. Very well handled by the Supervisor, great
job |
|
Work Location: ERMC
|
|
| Date: 01/11/2021 |
| Employee: Luciana Azcenaperalta |
| Airport: Newark Liberty International Airport |
| Experience: Luciana is an outstanding employee!! All of the cleaners in Building One are commendable to say the least,
always polite and always friendly. Even before Covid, they were always making sure the building was clean.
They are continuously cleaning all restrooms, door entrances, kitchens/break rooms, common areas, and
offices. They work endlessly around the clock to ensure that its sanitized and deodorized. I applaud Luciana
along with the entire Tri- B Team. Keep up the great work!! |
|
Work Location: Tri- B Cleaning
|
|
| Date: 1/11/2021 |
| Employee: Oneka Lupe |
| Airport: Newark Liberty International Airport |
| Experience: Oneka Lupe is an excellent EWR Supervisor, always seeking to connect with all ACES and passengers. Oneka
is a great Team Leader and mentor to anyone that surrounds her. |
|
Work Location: ERMC
|
|
| Date: 1/12/2021 |
| Employee: Nashay Howard |
| Airport: Newark Liberty International Airport |
| Experience: EWR Supervisor Nashay Howard is always approachable to all her fellow coworkers, ACES and passengers.
Always willing to help. |
|
Work Location: ERMC
|
|
| Date: 1/4/2021 |
| Employee: Ryan Hilliman |
| Airport: Newark Liberty International Airport |
| Experience: Ryan is very approachable and always open to help wherever he is needed with a big smile. |
|
Work Location: ERMC
|
|
| Date: 1/13/21 |
| Employee: Jessica Ordonez |
| Airport: Newark Liberty International Airport |
| Experience: Jessica works diligently to make everyone's work easier. She is always helpful and thorough in her
administrative duties. She stays abreast of the constant changes in the id renewal process and follows through
even escorting aces to the id office to deal with any problems that may arise. She comes early or stays late
visiting lot F to update paperwork and hang tags for parking authorization with no complaint. |
|
Work Location: ERMC
|
|
| Date: 1/2/21 |
| Employee: Angela Nerbel |
| Airport: LaGuardia Airport |
| Experience: Angela always greets passengers as they are arriving to the baggage claim area and always has a smile on her
face. She is very approachable and is willing to help passengers wherever they need to go. |
|
Work Location: ERMC
|
|
| Date: 12/30/20 |
| Employee: Zekri Youssef |
| Airport: Newark Liberty International Airport |
| Experience: Always greats you with such a sweet welcome. Their smile will brighten any room. Always so very helpful and
thoughtful of the customer’s time. |
|
Work Location: Salsarita
|
|
| Date: 12/30/20 |
| Employee: Manal Soliman |
| Airport: Newark Liberty International Airport |
| Experience: She is always ready to assist the passengers with a smile. She has been here mostly through out the entire
pandemic. We thank her. |
|
Work Location: Salsarita
|
|
| Date: 12/30/20 |
| Employee: Esther Tapia |
| Airport: Newark Liberty International Airport |
| Experience: Esther is one of the cleaning people that has been taking care of the terminal well before COVID. I can tell she
is smiling under her mask because she smiled long before we had to wear these things... On the day she saved
me, I was replacing large stickers on the tables and my badge stuck to one of the stickers. Not seeing it happen,
I threw away my badge. Esther saw me panic 15 min later when I realized my badge was missing. the last thing
I wanted to do was throw a curve ball to the badging office in the middle of the season. I looked for 15-20
minutes including digging in the trash. Esther stopped, and pulled the trash on her own, and found my badge,
stuck inside some of the decals I removed. given the day, the time, and how long into her shift she had been
working, It would have been pretty easy for Esther to keep on working and do her normal great job. She took
the time out to go above and beyond. I am thankful for her and that team every day. |
|
Work Location: JCM
|
|
| Date: 12/30/20 |
| Employee: Carmen Lahura |
| Airport: Newark Liberty International Airport |
| Experience: Very respectful always. Always putting the passenger and their needs first. Always have a smile and a kind
word to give. |
|
Work Location: Sora Sushi ( MIdfield)
|
|
| Date: 12/30/20 |
| Employee: Sheakeera Williams |
| Airport: Newark Liberty International Airport |
| Experience: She always asks questions, listens, and connects with the passengers. Always striking friendly conversation
which makes their time special. |
|
Work Location: Steller Partners (The New Stand)
|
|
| Date: 12/30/20 |
| Employee: Hany Herz |
| Airport: Newark Liberty International Airport |
| Experience: Hany always goes above and beyond without even being asked. He listens so she knows what the customer
wants sometimes before they do. He has basically been here throughout the entire pandemic. We thank him! |
|
Work Location: HMS HOST
|
|
| Date: 12/30/20 |
| Employee: Leonidas Peguero |
| Airport: Newark Liberty International Airport |
| Experience: He owns it, no matter the situation. He doesn't play the blame-game or put it off on someone else, but
assists the passengers with whatever they need help with. |
|
Work Location: HMS HOST
|
|
| Date: 12/30/20 |
| Employee: Betty Campbell |
| Airport: Newark Liberty International Airport |
| Experience: Working at an airport you must be approachable and friendly, and she fits this perfectly. Always greets you with
a mile, ready to help! |
|
Work Location: HMS HOST
|
|
| Date: 12/30/20 |
| Employee: Blanca Parraga |
| Airport: Newark Liberty International Airport |
| Experience: She always goes above and beyond without even being asked. She listens so she knows what the customer
wants sometimes before they do. Such a sweet and kind person to be around. |
|
Work Location: HMS HOST
|
|
| Date: 12/30/20 |
| Employee: Maxwell Strickland |
| Airport: Newark Liberty International Airport |
| Experience: Working at an airport you must be approachable and friendly, and Maxwell fits this perfectly. Always greets
you with a smile, ready to help! |
|
Work Location: HMS HOST
|
|
| Date: 12/30/20 |
| Employee: Gerson Argueta |
| Airport: Newark Liberty International Airport |
| Experience: Gerson always greats you with such a sweet welcome. His smile will brighten any room. He is very helpful and
thoughtful of the customer’s time. |
|
Work Location: HMS HOST
|
|
| Date: 12/30/20 |
| Employee: Tiara Alexander |
| Airport: Newark Liberty International Airport |
| Experience: She always asks questions, listens, and connects with the passengers. Always striking friendly conversation
which makes their time special. |
|
Work Location: HMS HOST
|
|
| Date: 12/30/20 |
| Employee: Bernard Strickland |
| Airport: Newark Liberty International Airport |
| Experience: Working at an airport you must be approachable and friendly, and Bernard fits this perfectly. Always greets you
with a smile, ready to help! |
|
Work Location: HMS HOST
|
|
| Date: 12/30/20 |
| Employee: Seanna Alexander |
| Airport: Newark Liberty International Airport |
| Experience: Seanna owns it, no matter the situation. She doesn’t play the blame game or put it off on someone else, but she
assists the passenger with whatever they need help with. |
|
Work Location: HMS HOST
|
|
| Date: 12/30/20 |
| Employee: Fiona Ricketis |
| Airport: Newark Liberty International Airport |
| Experience: Fiona is very respectful always. Always putting the passenger and their needs first. Fionaalways have a smile
and a kind word to give. |
|
Work Location: HMS HOST
|
|
| Date: 12/30/20 |
| Employee: Stephanie Pena |
| Airport: Newark Liberty International Airport |
| Experience: Stephanie always goes above and beyond without even being asked. She listens so she knows what the
customer wants sometimes before they do. |
|
Work Location: HMS HOST
|
|
| Date: 12/30/20 |
| Employee: Ashraf Nagy |
| Airport: Newark Liberty International Airport |
| Experience: He always greats you with such a sweet welcome. His smile will brighten any room. Hhe is very helpful and
thoughtful of the customer’s time. |
|
Work Location: HMS HOST
|
|
| Date: 12/30/20 |
| Employee: Lynn Mulor |
| Airport: Newark Liberty International Airport |
| Experience: Lynn is very respectful always. Always putting the passenger and their needs first. She always have a smile and
a kind word to give. |
|
Work Location: America MRG
|
|
| Date: 12/30/20 |
| Employee: Jacquelin Harris |
| Airport: Newark Liberty International Airport |
| Experience: Jacquelin always goes above and beyond without even being asked. She listens so she knows what the customer
wants sometimes before they do. |
|
Work Location: Starbucks (HMS HOST)
|
|
| Date: 12/30/20 |
| Employee: Christian O'Besso |
| Airport: Newark Liberty International Airport |
| Experience: Christian owns it, no matter the situation. Christian doesn’t play the blame game or put it off on someone else,
but just assists the passenger with whatever they need help with. |
|
Work Location: Tony & Benny's
|
|
| Date: 12/30/20 |
| Employee: Brenda Lopez |
| Airport: Newark Liberty International Airport |
| Experience: When you work at a airport you must be approachable and friendly, and Brenda fits this perfectly. Always
greets you with smile, ready to help! |
|
Work Location: Tony & Benny's
|
|
| Date: 12/30/20 |
| Employee: Luz Maldinro |
| Airport: Newark Liberty International Airport |
| Experience: Luz always goes above and beyond without even being asked. He listens so she knows what the customer wants
sometimes before they do. He has been here basically through out the entire pandemic. We thank him! |
|
Work Location: Tony & Benny's
|
|
| Date: 12/30/20 |
| Employee: Lucy Sanchez |
| Airport: Newark Liberty International Airport |
| Experience: Lucy is very respectful always. She always putting the passenger and their needs first. Always have a smile and
a kind word to give. She has been here basically through out the entire pandemic. We thank her! |
|
Work Location: Tony & Benny's
|
|
| Date: 12/30/20 |
| Employee: Christelle Pierre |
| Airport: Newark Liberty International Airport |
| Experience: Working at an airport you must be approachable and friendly, and Christelle fits this perfectly. Always greets
you with a smile, ready to help! |
|
Work Location: Salsarita
|
|
| Date: 12/30/20 |
| Employee: Angela Nerbel |
| Airport: LaGuardia Airport |
| Experience: Angela is super informative and super friendly day in and day out. |
|
Work Location: ERMC
|
|
| Date: 12/30/20 |
| Employee: Cierra Smith |
| Airport: Newark Liberty International Airport |
| Experience: Cierra Own it when a pax who was lost and looking for her boarding gate. She calms the pax down and gave the pax direction, with a nice closing. |
|
Work Location: ERMC Aviation
|
|
| Date: 12/29/20 |
| Employee: Laurence McBean |
| Airport: LaGuardia Airport |
| Experience: Employee was about to cater the flight and realize an unaccompanied minor (UM) was left on-board. With no
crew on the aircraft or anyone on the jet bridge, the employee when up to the boarding gate area and look for
airline rep to assist. The airline rep was not aware of the situation, then when down to the aircraft and assisted
the UM. Laurence went above his job duties and ensure the safety and security of others as well. He definitely
exceed out expectation. |
|
Work Location: Gate Gourmet
|
|
| Date: 12/29/20 |
| Employee: Branden Galaraza |
| Airport: Newark Liberty International Airport |
| Experience: Branden has such a welcoming smile and personality. He always greets the guest! |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 12/29/20 |
| Employee: Radhames Rodekue |
| Airport: Newark Liberty International Airport |
| Experience: Always a pleasure to be welcomed when you enter a Duty Free store. Such a great employee |
|
Work Location: Duty Free
|
|
| Date: 12/29/20 |
| Employee: Lesley Gomez |
| Airport: Newark Liberty International Airport |
| Experience: Such a sweet approachable girl! Her smile will brighten a room. So kind and helpful! |
|
Work Location: America MRG
|
|
| Date: 12/29/20 |
| Employee: Daisy Desates |
| Airport: Newark Liberty International Airport |
| Experience: Such a great server who makes sure the passenger needs are met. Her smile welcomes you every time! |
|
Work Location: Sora Sushi ( MIdfield)
|
|
| Date: 12/29/20 |
| Employee: Mohammed Hussain |
| Airport: Newark Liberty International Airport |
| Experience: Such a respectful gentlemen. Very considerate of others. |
|
Work Location: Sora Sushi ( MIdfield)
|
|
| Date: 12/29/20 |
| Employee: Tanaisa Duren |
| Airport: Newark Liberty International Airport |
| Experience: Such a respectful, caring, and helpful person. You will leave her presence with a smile on your face! |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 12/29/20 |
| Employee: Ashley Lopez |
| Airport: Newark Liberty International Airport |
| Experience: Ashley is one of the few that has been around since the pandemic begin. Always friendly, always approachable,
always helpful! |
|
Work Location: Voyage
|
|
| Date: 12/29/20 |
| Employee: Veronica Hemphill |
| Airport: Newark Liberty International Airport |
| Experience: She takes responsibility and owns it! Never complains, just gets the job done. We need more people like her! |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 12/29/20 |
| Employee: Andrea Williams |
| Airport: Newark Liberty International Airport |
| Experience: Such a respectful person. Always smiling and in a good mood. Will lift your spirits if having a bad day |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 12/29/20 |
| Employee: Sonal Patel |
| Airport: Newark Liberty International Airport |
| Experience: A very dedicated hard working who always have an approachable smile on her face. She has been here
throughout the entire pandemic. Very dedicated. |
|
Work Location: Dunkin Donuts
|
|
| Date: 12/29/20 |
| Employee: Americo Preire |
| Airport: Newark Liberty International Airport |
| Experience: Always kind, always approachable, always sweet, always helpful. Been here throughout the entire pandemic. |
|
Work Location: Voyage
|
|
| Date: 12/29/20 |
| Employee: Omoye Ejallnse |
| Airport: Newark Liberty International Airport |
| Experience: Such a hardworking employee. Always ready to help and dedicated to the customer. |
|
Work Location: Canonica (All you need)
|
|
| Date: 12/29/20 |
| Employee: Gregory Daniels Jr |
| Airport: Newark Liberty International Airport |
| Experience: Gregory takes responsibility and loves to assist the passengers. |
|
Work Location: Green Beans Coffee
|
|
| Date: 12/29/20 |
| Employee: Kevin Callaway |
| Airport: Newark Liberty International Airport |
| Experience: Kevin has been here throughout the entire pandemic! He never complains he just gets the job done! He will
brighten your day and always puts a smile on your face! Such a joy to be around and so helpful. Passengers and
employees love being in his presence. |
|
Work Location: Fraport
|
|
| Date: 12/29/20 |
| Employee: Franklin Garcia |
| Airport: Newark Liberty International Airport |
| Experience: Franklin is one of the best airport employees I have ever had the pleasure to meet. He loves his job and does it
well. Always ready to assist and help. He has been here through out the entire pandemic never complaining
always helping. He knows so much and is always willing and happy to help. WE need more people like
Franklin! |
|
Work Location: Fraport
|
|
| Date: 12/29/20 |
| Employee: Jenet Rodrigues |
| Airport: Newark Liberty International Airport |
| Experience: A Pax called because he had left behind a bag. I called Jenet, she answered right away, I explained to her the
situation, she immediately says, I will contact them and call you back in about ten minutes. She was true to
her word. She also called, the Pax that they had his bag. May I add, she did all this on her day off.
This is truly what teamwork is all about. |
|
Work Location: Frontier Airlines
|
|
| Date: 12/28/20 |
| Employee: Astaija Johnson |
| Airport: Newark Liberty International Airport |
| Experience: An elderly female passenger, being driven by a Prime flight wheel chair agent, came on A ATP,
confused and couldn't remember where she parked her car and was seeking assistance
locating same. Although we didn't locate where the car was parked due to insufficient
information, Astaija showed great care and patience in trying to assist and was very
respectful and courteous to the passenger. PA 9 - 2 Flora came on the platform while we were
trying to assist the passenger to locate the car and was very impressed with Astaija and
insisted that she be recognized for her effort. Flora then left with the passenger to search for
the car. |
|
Work Location: ERMC
|
|
| Date: 12/28/20 |
| Employee: Vaughn Ames |
| Airport: Newark Liberty International Airport |
| Experience: Up on arrival at P3 to start his shift, Vaughn noticed a line streching from the National car
rental door into the P3 lobby, he immediately went to investigate the cause and was told by
the passengers that they have been waiting for over an hour for assistance. After failing to
make contact with National, he aprised his supervisor of the situation. After investigation,
Vaughn was advised that the office was closed, due to a fire earlier in the building's lobby and
a representative will coming out soon to assist them. Vaughn went back to the passengers and
informed them of the situation and also that a representative will be coming soon to speak to
them, he also waited with them, while reassuring them that help is on its way, until the rep
came out to assist them. |
|
Work Location: ERMC
|
|
| Date: 12/26/20 |
| Employee: Georgete Martins |
| Airport: LaGuardia Airport |
| Experience: very helpful wonderful and curtious employee. always helping passengers and has a great heart that helps every
one |
|
Work Location: ERMC
|
|
| Date: 12/26/20 |
| Employee: Faizan Khan |
| Airport: LaGuardia Airport |
| Experience: he has alot of knowledge and is very helful |
|
Work Location: ERMC
|
|
| Date: 12/25/20 |
| Employee: Dolores Stokes |
| Airport: Newark Liberty International Airport |
| Experience: I have been working through this pandemic and I have notice Ms. Stokes to take her job seriously without any
complaining. I have felt so safe here when I am at work to point that I look to see if she is around.
She stays on top of everything and is always spraying and wiping away. Thank You Ms Stokes for making the
day much safer for us all during these rough time. |
|
Work Location: JCM Cleaners
|
|
| Date: 12/25/20 |
| Employee: Katherine Garcia |
| Airport: Newark Liberty International Airport |
| Experience: I would like to give Katherine much appreciation for always coming to work in high spirits.
She treats the guest with respect and is always so attentive to there needs.
Guest look for her when she is not around, they like that she is so fast and accurate with there order.
On days that I work along side her I have noticed that at least 30% of our guest have there order ready before
he/she reaches the register. With her great attitude she is helping turn this location into "CHEERS". GREAT
JOB AT BEING SO WELCOMING TO ALL... |
|
Work Location: HMSHost / Starbucks
|
|
| Date: 12/24/20 |
| Employee: Astaija Johnson |
| Airport: Newark Liberty International Airport |
| Experience: At C Platform She received a call from Aces :Mercado Nilda at the Rail link platform a female passenger on
train # 8 car 3 was not feeling well and has to go to level 2 at terminal C to be picked up by her relatives ,she
take control of the situation until her relatives arrived. |
|
Work Location: ERMC
|
|
| Date: 12/24/20 |
| Employee: Stafford Woods |
| Airport: Newark Liberty International Airport |
| Experience: Stafford was working at NEC-ATP. He encountered a passenger with an Amtrak ticket that needed assistance.
Stafford accompanied the passenger to the Amtrak Kiosk. The passenger was having a difficult time
understanding the process and had already missed a train. Stafford continued to help the passenger who
subsequently booked 2 additional Amtrak tickets, decided to cancel both and then booked at airline ticket and
returned to the airport. Stafford remained professional, and patient. He even spoke with Amtrak on behalf of
the passenger. Stafford was professional at all times and showed a great degree of understanding as the
passenger was obviously struggling to comprehend the assistance offered. Stafford's commitment to assisting
this passenger serves as a quintessential example of "Owning It" Well Done!! |
|
Work Location: ERMC
|
|
| Date: 12/24/20 |
| Employee: Indranie Ramkissoon |
| Airport: LaGuardia Airport |
| Experience: Indranie regularly engages with customers and provides exceptional customer service. |
|
Work Location: ABM Parking Services
|
|
| Date: 12/24/20 |
| Employee: Samina Salahuddin |
| Airport: LaGuardia Airport |
| Experience: Samina is a very friendly and approachable. She does not hesitate to render any help. She is very reliable and
knowledge. Surely it is a pleasure working with her. |
|
Work Location: ABM Aviation Parking Sales Office
|
|
| Date: 12/24/20 |
| Employee: Keith Morris |
| Airport: Newark Liberty International Airport |
| Experience: At approximately 0340am an elderly female passenger got off the air train at B ATP, seeking
information regarding the COVID 19 test in terminal B, keith spend a several minutes
explaining to her the time of the test and location, repeatedly, however after realising that the
passenger was having defficulty understanding, with permission he escorted the her to the test site to ensure she was at the correct location and would be able to get her test which is
required for her flight. On his way back to the platform Keith met another elderly female
passenger travelling with two large luggage and a service dog, looking for Spirit Airline, he
assisted her with luggage and escorted her to the Spirit counter. |
|
Work Location: ERMC AVIATION SERVICES
|
|
| Date: 12/23/20 |
| Employee: Jose Torres |
| Airport: Newark Liberty International Airport |
| Experience: While I was on a Passenger Assist Assisting a Passenger who spoke Spanish with getting a rental car from
Avis , Jose noticed that I needed assistance with the passenger because she didn’t speak English. I delegated
the responsibility to assist the passenger to Jose because I knew that he can give her more assistance because
they speak the same language . I would recommend Jose for the We Soar Reward because he took the
initiative to assist the passenger along with providing her with the information she needed to purchase the
rental car. |
|
Work Location: ERMC
|
|
| Date: 12/22/20 |
| Employee: Marie Auguste |
| Airport: Newark Liberty International Airport |
| Experience: This morning, at 7:31 am, a female passenger was observed in the NEC lobby exiting the door. This area is not
open to the general public except during a bussing operation. Rail 1 ACES Marie Auguste was alerted and
responded quickly to retrieve the female. discovering along the way that a door had been left open that should
not have been. Thankfully she closed the door and called, informing me how the female was able to get down
to the lobby. She then assisted the female in guiding her with information and directions to catching her train.
Thank you for your quick response |
|
Work Location: ERMC
|
|
| Date: 12/22/20 |
| Employee: Stefani Vallone |
| Airport: Newark Liberty International Airport |
| Experience: ACES Stefani Vallone answers Newark Airport information lines with a clear and concise voice. Very
professional in any call she receives, even when handling a customer that is being rude and difficult. Her
answers are well thought out, yet quick and effective. Always giving the caller all the information she has at
her disposal in a friendly, courteous manner. You can be sure any customer calling receives the help they
require from ACES Stefani Vallone. Great job |
|
Work Location: ERMC
|
|
| Date: 12/22/20 |
| Employee: Alise Charles |
| Airport: Newark Liberty International Airport |
| Experience: ACES Supervisor, Alise Charles,went above and beyond to assist United Airlines in the queuing passengers leaving for the Dominican Republic. Since this was a new set up for United Airlines on level 1, there was confusion as to where passengers had to queue to be processed for their flight. Alise was complemented on her great work by Port Authority Manager, Tom Bock, and United Airlines representatives. |
|
Work Location: ERMC Aviation
|
|
| Date: 12/22/20 |
| Employee: Ayao Melegnam |
| Airport: Newark Liberty International Airport |
| Experience: ACES Supervisor, Ayao Melegnam, went above and beyond to assist United Airlines in the queuing of passengers leaving for the Dominican Republic. Since this was a new set up for United Airlines on level 1, there was confusion as to where passengers had to queue to be processed for the flight. Ayao was complemented on his great work by Port Authority Manager, Tom Bock, and United Airlines representatives. |
|
Work Location: ERMC Aviation
|
|
| Date: 12/22/20 |
| Employee: Sebongile Ziyambe |
| Airport: Newark Liberty International Airport |
| Experience: ACES Supervisor, Sebongile Ziyambe, went above and beyond to assist United Airlines in the queuing of passengers leaving for the Dominican Republic. Since this was a new set up for United Airlines on level 1, there was confusion as to where passengers had to queue to be processed for their flight. Sebongile was complemented on her great work by Port Authority Manager, Tom Bock, and United Airlines representatives. |
|
Work Location: ERMC Aviation
|
|
| Date: 12/22/20 |
| Employee: Bertha Malasquez |
| Airport: Newark Liberty International Airport |
| Experience: ACES, Bertha Malasquez, went above and beyond in assisting passengers inquiring on where to go to be processed for their flight to the Dominican Republic and queuing the passengers properly. The set up in Terminal C was new and with the many Spanish speaking passengers inquiring about their flights, Bertha, who speaks Spanish, was able to assist passengers and make them feel more comfortable. Bertha was commented on her great job performance by, Port Authority Manager, Tom Bock, and United Airlines representatives. |
|
Work Location: ERMC Aviation
|
|
| Date: 12/22/20 |
| Employee: Zaida Penafiel |
| Airport: Newark Liberty International Airport |
| Experience: ACES, Zaida Penafiel, went above and beyond to assist United Airlines in the queuing of passengers leaving for the Dominican Republic. Since this was a new set up for United Airlines on Level 1, there was confusion as to where passengers had to queue to be processed for their flight. Many of the passengers inquiring information were Spanish speaking, Zaida, who speaks Spanish, was able to assist in providing information as needed to the passengers. Zaida was complemented on her great work by, Tom Bock, Port Authority Manager, and United Airlines representatives. |
|
Work Location: ERMC Aviation
|
|
| Date: 12/22/20 |
| Employee: Jessica Vera-Ordonez |
| Airport: Newark Liberty International Airport |
| Experience: ACES employee, Jessica Vera-Ordonez, is a very positive person and an asset to EWR. Jessica is always willing to assist wherever needed without hesitation. When assisting with our employees or passengers, Jessica takes her time to make sure they are provided with the correct information to make their travel and work experience a great one.
Thank you Jessie, for being a great team member. |
|
Work Location: ERMC Aviation
|
|
| Date: 12/21/20 |
| Employee: Shatoya Felder |
| Airport: Newark Liberty International Airport |
| Experience: Miss Shatoya connected and delivered a great customer service to United Airline passenger. Patron was lost and
cannot comprehend the information regarding Covid-19 restrictions from EWR to Mumbai. Shatoya personally
spoke to United Agent and explained to the passenger all the details and steps to take. Excellent Job Miss Shatoya
you are a great asset to ERMC. Well Done!! |
|
Work Location: ERMC
|
|
| Date: 12/21/20 |
| Employee: Kavita Chugani |
| Airport: LaGuardia Airport |
| Experience: ACES Chugani reconnected a 12 yr old boy with his backpack. Chugani exceeded expectations by
investigating the touchpoints the \backpack made from security to PAPD. Used translation and asked the right
questions in order to trace the backpack's location then gave detailed directions on the location of the backpack
for the purposes of retrieval. |
|
Work Location: ERMC
|
|
| Date: 12/21/20 |
| Employee: Zenia Afrin |
| Airport: LaGuardia Airport |
| Experience: ACES Afrin observed a 42 yr old female at the Terminal B lower level Welcome Center as she collapsed while
sitting at the Welcome Center. ACES Afrin remained calm, called a supervisor and gave a detailed description
of the passenger to the supervisor so that the supervisor can alert PAPD, EMS and the Port Authority. ACES
Afrin stayed on scene until the PAPD/EMS arrived and immediately began rerouting other passengers from the
scene to allow for units to perform their jobs. |
|
Work Location: ERMC
|
|
| Date: 12/21/20 |
| Employee: Efrain Carrero |
| Airport: LaGuardia Airport |
| Experience: ACES Carrero engaged a Spanish speaking passenger who lost his passport and was flying to Colombia by way
of Dallas. ACES Carrero accompanied the passenger first to the Lost and found and then eventually to the
Welcome Center, where Carrero contacted PAPD, acted as the translator to effectively communicate to the
passenger that the passenger needed to file a police report on the missing items. ACES Carrero also
communicated to the passenger the process by which to obtain a new passport and assisted in making
arrangements for the passenger to fly out of LGA via SouthWest Airlines. |
|
Work Location: ERMC
|
|
| Date: 12/19/20 |
| Employee: Larry Moore |
| Airport: Newark Liberty International Airport |
| Experience: On 12/17/20 I was on C ATP for most of my tour 1300 - 2100, it was a hectic day as it was the day after the bad
snow storm, the passengers were confused, frustrated and at times impatient and to compound the situation
there were only three and sometimes two air trains servicing the entire airport throughout the day, which led to
passengers getting to their stops a little longer than usual and C ATP was also one of the transfer points in the
pinch loop. Larry was the ACES on the platform and he demonstrated all the tenets of the WE SOAR standards.
He understand the moods of the passengers and was very patient and respectful answering questions, he
approached passengers to advised them of the interruption in service while being approachable and welcoming
to passengers entering the platform, he regularly updated the passengers of the timing and direction of the trains
and constantly clearing the trains to ensure passengers didn't loose time going back and fort on the train |
|
Work Location: ERMC
|
|
| Date: 12/18/20 |
| Employee: Sandra Baptise |
| Airport: Newark Liberty International Airport |
| Experience: Sandra owns it and it shows. She knows what she is doing and helps you out when you need it. |
|
Work Location: ERMC
|
|
| Date: 12/16/20 |
| Employee: Vaughn Ames |
| Airport: Newark Liberty International Airport |
| Experience: Vaughn was at P4 during an overnight shift. A family of passengers approached him, indicating they were
unable to pay for their parking at the pay station. One of the passengers (an older gentleman, was hearing
impaired) Vaughn called on the radio asking to descend to P4-Lobby to see if he could offer additional
assistance. He contacted ABM parking using the intercom feature on the pay-terminal where ABM personnel
instructed them to proceed to the garage exit and utilize the intercom feature from the gate. Vaughn made sure
the passengers clearly understood what they needed to do. I had arrived at P4 Lobby by this time and witnessed
him handling the passengers. He demonstrated a concern for the passengers and took initiative to assist them |
|
Work Location: ERMC
|
|
| Date: 12/14/20 |
| Employee: Rhonda Emilien |
| Airport: Newark Liberty International Airport |
| Experience: Rhonda is an exceptional worker! She has limited staff but refuses to quit or give up. She will come in open a
store, once things slow down in one area she running to the next area to open another store. She as been
working 6-7 days a week since the pandemic started. I truly couldn't nominate a better person. She takes
responsibility and she owns it! I only hope others mimic her hard work and dedication! |
|
Work Location: Steller Partners (The News Stand)
|
|
| Date: 12/14/20 |
| Employee: Dolores Stokes |
| Airport: Newark Liberty International Airport |
| Experience: Dolores always have a sweet smile and is always in a great mood! Such a wonderful employee to have in an
airport! |
|
Work Location: JCM
|
|
| Date: 12/14/20 |
| Employee: Brittany Jackson |
| Airport: Newark Liberty International Airport |
| Experience: What can I say about Brittany but she is the best! Through out this entire pandemic Brittany has been here
working hard, never complaining with a smile on her face. I'm grateful for her hard work and dedication! |
|
Work Location: Starbucks ( HMS HOST)
|
|
| Date: 12/12/20 |
| Employee: Aaliyah Philippe |
| Airport: Newark Liberty International Airport |
| Experience: Aaliyah exceeded expectations when she readily build a rapport with a passenger who didn’t have a mask on
and her young daughter at P3 platform which enabled her to quickly offer a mask which was appreciated by
the passenger. |
|
Work Location: ERMC
|
|
| Date: 12/12/20 |
| Employee: Angela Nerbel |
| Airport: LaGuardia Airport |
| Experience: Angela is always very enthusiastic whenever I come to work and I work 5 days a week. |
|
Work Location: ERMC
|
|
| Date: 12/11/20 |
| Employee: Tazmen Boyd |
| Airport: Newark Liberty International Airport |
| Experience: Observed Tazmen being very informative while on post on C-ATP. He spoke in general informing pax that
the train on track number 1 will be making the various stops and the train on track 2 as well. He was clear in
his tone and very professional. I must say pax were well informed. |
|
Work Location: ERMC
|
|
| Date: 12/11/20 |
| Employee: Hander Villalta |
| Airport: Newark Liberty International Airport |
| Experience: There was a airport employee lost on the airtrain. Hander was able to reach out to
the employee and give them the correct directions and made sure they
followedthrough.. Hander always gives his best; and strives to achieve service
satisfaction. I'm glad and confident in my abilities to trust him as a dependable co-
worker. |
|
Work Location: ERMC
|
|
| Date: 12/11/20 |
| Employee: Sherry Lewis |
| Airport: JFK International Airport |
| Experience: Travelers Aid received a call from a distraught mother in Kansas who shared that her daughter was in JFK,
had missed her flight, and needed support. After finding the daughter, we learned that the young college
student had helped a friend move to NYC and was headed back to Savannah to complete her college
semester and report to her part time job. Unfortunately, the traveler encountered some delays on the subway
and by the time she reached the gate of her flight, the door had closed. Travelers Aid searched other flight
options and found an option with Delta, but the fee was extraordinarily high. The price of the exact flight the
next day, was significantly lower. Travelers Aid spoke to Sherry Lewis, a Delta agent regarding our options.
Sherry recognized the efforts being made to help the young woman and quietly stepped away from the ticket
counters to explore other alternatives. With Sherry's ideas and quick thinking, the student was able to book a
flight back to Savan |
|
Work Location: Delta
|
|
| Date: 12/11/20 |
| Employee: Zaida Penafiel |
| Airport: Newark Liberty International Airport |
| Experience: I observed a passenger approach the B2-GT counter who was distraught. He had come from an international
flight and went outside at level 2 to have a smoke. He walked away from his bag and went inside. When he
realized his bag was not with him, he went back outside and it was gone. He ended up at the B2 counter and
told Zaida what happened. She immediately assured the passenger she would try to help him. She quickly
called Bravo Desk and PAPD arrived a few minutes later. PAPD took a report and went with the Passenger to
look for the bag. While waiting for the passenger she was reassuring and understanding. She handled the
situation in a top manner. |
|
Work Location: ERMC
|
|
| Date: 12/10/20 |
| Employee: Dennis King |
| Airport: Newark Liberty International Airport |
| Experience: At Rail 1 area at the Rail Link Station he assisted a female passenger to track 5 for her train to Hamilton and
stayed with her until she board the train. |
|
Work Location: ERMC
|
|
| Date: 12/10/20 |
| Employee: Robert Small |
| Airport: LaGuardia Airport |
| Experience: General Manager Tony Vero and I hosted Aviation Leadership for a tour of the airport. Mr. Small was our
driver and went above and beyond for the entire tour. Mr. Small was welcoming and friendly, kept us on track
and schedule for the entire tour. He exemplifies every WESOAR attribute. ABM and LGA, our employees and
customers, are lucky to have Mr. Small behind the wheel. Christina Callahan, Deputy General Manager. |
|
Work Location: ABM Bus
|
|
| Date: 12/9/20 |
| Employee: Corey Price |
| Airport: Newark Liberty International Airport |
| Experience: At approximately 2320pm a female passenger arrived at C ATP, travelling from Miami to JFK,
she was a bit upset and confused as she was looking for the Newark Airport Express bus and
had been directed to several locations before she got to the platform. Corey instead of
redirected her, he confirmed the time when the next bus was departing and with permission
escorted the passenger to the bus lane, to ensure she got to the correct location to get on the
next and last bus leaving at 2235pm which is in 15 minutes. |
|
Work Location: ERMC
|
|
| Date: 12/9/20 |
| Employee: Magdaline Victor |
| Airport: Newark Liberty International Airport |
| Experience: While working at Rail 1, Magdaline was advised by the Matrix agent that the track for both
Trenton and Longbranch trains had been changed to track 3, for the 0112am and 0122am
trains respectively. She went to rail A/B and advised all paasengers of the changed and
escorted them to the location to get on the trains. Magdaline waited for the trains to arrived
and ensured all passengers got on safely also assisted with luggage as passengers had to go
down to the tracks and go acrossed track 4 to get on the trains. |
|
Work Location: ERMC
|
|
| Date: 12/8/20 |
| Employee: Orlando Arias |
| Airport: LaGuardia Airport |
| Experience: Orlando's enthusiasm and interest to work in the company, despite difficulties, has made a huge impact to our
success. The way he performed throughout entire year shows his hard work, sincerity, perseverance and
diligence. We appreciate his high level of proficiency in handling the tasks assigned to him. Orlando's abilities
and contributions are an important key to success of our entire operation. |
|
Work Location: Gate Gourmet
|
|
| Date: 12/8/20 |
| Employee: Juan Hernandez |
| Airport: LaGuardia Airport |
| Experience: Juan works as a driver lead and is a prime example of what an excellent employee is. He is very respectful to
all management team and to his fellow coworkers. He is always willing to help and always has a smile on his
face while doing so. He is hard worker and someone we can always count on to getting things done safely and
correctly at all times. |
|
Work Location: Gate Gourmet
|
|
| Date: 12/8/20 |
| Employee: Angela Nerbel |
| Airport: LaGuardia Airport |
| Experience: Absolutely Wonderful!!! Always smiling!!! Efficient Happy to Assist!!
PHabulous, yes with a PH!!!!
Thank YOU |
|
Work Location: ERMC
|
|
| Date: 12/7/20 |
| Employee: ANGELA NERBEL |
| Airport: LaGuardia Airport |
| Experience: I LOVE HER WORK -SHE'S GOOD! |
|
Work Location: ERMC
|
|
| Date: 12/7/20 |
| Employee: Phillip Henry |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Phillip Henry went above and beyond in assisting me.
I wanted to thank him and nominate him for his outstanding work ethic, contribution(s) and for the extra effort he put into fixing an issue concerning my SIDA badge and access.
I also appreciated that he was able to resolve this issue fairly quickly. His willingness to assist exceed my expectations. This says a lot about his skills and generosity.
Thank you again for your contribution and hard work. |
|
Work Location: SIDA Badging Office
|
|
| Date: 12/3/20 |
| Employee: Rini Rajesh |
| Airport: Newark Liberty International Airport |
| Experience: Rini does a great job at welcoming pax and providing directions as they come on platform. Observed she
working from one end of platform to the other very customer focus. |
|
Work Location: ERMC
|
|
| Date: 12/3/20 |
| Employee: Janet Martinez |
| Airport: Newark Liberty International Airport |
| Experience: I would like to commend ERMC ACES Janet Martinez. She had a patron incident and had to fill out an
Incident Report. I was much impressed with how well it was written. All the elements required was there, the
Who, What, When, Where, and was written so professionally. Short, precise and to the point.
Thank you very much, Keep up the great work. |
|
Work Location: ERMC
|
|
| Date: 12/3/20 |
| Employee: Joycelyn Laza-Cruz |
| Airport: Newark Liberty International Airport |
| Experience: Joycelyn while working Rail 1 was going above and beyond helping passengers with smart carts to the track
to catch there trains on time, she is and exemplary aces and is very professional at her job. |
|
Work Location: ERMC
|
|
| Date: 12/3/20 |
| Employee: Jordan Mound |
| Airport: Newark Liberty International Airport |
| Experience: Jordan treats each of the passengers that come on his platform with respect. Observe how he provides
excellent customer service during this pandemic without making passengers feel uncomfortable. |
|
Work Location: Ermc
|
|
| Date: 12/3/20 |
| Employee: Jose Torres |
| Airport: Newark Liberty International Airport |
| Experience: At approximately 2240pm, a male passenger who seemingly intoxicated, visited the C ATP
and was being disruptive and abusive to other passengers. Jose immediately advised control
desk of the situation and asked that PAPD be summoned to the platform.
While waiting for PAPD to arrive, Jose own the situation by taking control and skillfully
deescalated what was potetentially a bad situation among the passengers while they were on
the platform, he also ensured the passengers involved took separate cars on the train as they
were all headind to P4.
PAPD later caught up with the passengers at P4. |
|
Work Location: ERMC AVIATION SERVICES
|
|
| Date: 12/3/20 |
| Employee: Jose Torres |
| Airport: Newark Liberty International Airport |
| Experience: At approximately 2240pm a male passenger visited the C ATP, seemingly intoxicated and was
being disruptive and abusive to other passengers. Jose immediately advised the control desk
and asked that the PAPD officers be summoned to the platform. While waiting on the officers
Jose owned the situation by taking controlled and skillfully deescalated what was potentially
a bad situation among the passengers while they were on the platform. He also ensured they
went in separate cars on the train when leaving. Control desk was updated immediately and
the train was held at P4 for PAPD to intervene. |
|
Work Location: ERMC
|
|
| Date: 12/3/20 |
| Employee: Astaija Johnson |
| Airport: Newark Liberty International Airport |
| Experience: An elderly male passenger arrived on A ATP on his way to P4 to connect with his hotel shuttle
at approximately 2355pm. The passenger is hearing impaired and aided by a cane. Astaija
was able to connected with the passenger to obtained his destination. She then called C ATP
and advised the ACES of the passenger and requested that he be assisted to get to his
destination. It was a team effort, however, it was Astaija who initiated the connection to get
him the assistance he needed. |
|
Work Location: ERMC
|
|
| Date: 12/3/20 |
| Employee: Agela Nerbel |
| Airport: LaGuardia Airport |
| Experience: Angela is always friendly. Everyday she goes out of her way to greet the passengers.
She provides exceptional customer service to arriving passengers in Terminal d @
Lga. |
|
Work Location: ERMC
|
|
| Date: 12/3/20 |
| Employee: Larry Moore |
| Airport: Newark Liberty International Airport |
| Experience: A male passenger came off the airtrain at C ATP, he was physically challenge and very
confused. Larry was able to connected with him and identified his concerns, he then reached
out to his supervisor and explained the passenger's plight and requested the passenger be
escorted to speak with a United representative for assistance. |
|
Work Location: ERMC
|
|
| Date: 12/2/20 |
| Employee: Melvin Wulah |
| Airport: Newark Liberty International Airport |
| Experience: Supervisor W. Amponsah along with Traffic Attendant Melvin Wulah assisted a patron that exited from the
highway near Economy Parking/P6 screaming for help. Her daughter was having a seizure. They immediately
contacted PAPD and assisted the distressed mother until they arrived. They stayed with the patron until an
ambulance arrived and transported the little girl to the hospital. They are being nominated for going Above and
Beyond to assist this mother and child. |
|
Work Location: ABM Parking
|
|
| Date: 12/2/20 |
| Employee: Angela Nerbel |
| Airport: LaGuardia Airport |
| Experience: Mrs. Angela was observed delivering an excellent service to few spirit guests, seeking information about
terminal way findings and transportation services .. |
|
Work Location: ERMC
|
|
| Date: 11/30/20 |
| Employee: Ridline Jean-Philippe |
| Airport: Newark Liberty International Airport |
| Experience: She was very sweet and funny. She was very helpful, after doing so much run arounds. I missed my flight with
my airline, and my next flight was hours later. The agents wasn't helpful at all. She gave me helpful information
to utilize instead being stressed with nothing to do at the airport.
Please tell her thank you again! |
|
Work Location: ERMC
|
|
| Date: 11/30/20 |
| Employee: Reniqua Harris |
| Airport: Newark Liberty International Airport |
| Experience: I observed Reniqua walking along level one and stopping to help a customer who clearly looked lost. The
customer was elderly, pushing a baggage cart and walking a dog looking for the nearest elevator. Reniqua was
quick to connect and help her out with wayfinding. Great work |
|
Work Location: Omni-Serv
|
|
| Date: 11/30/20 |
| Employee: Stafford Woods |
| Airport: Newark Liberty International Airport |
| Experience: ERMC’s Stafford W. consistently and cheerfully greets travelers from the Welcome Center, even if they don’t
appear to have a question or need assistance. His professionalism and friendly presence are valued in the
terminal. |
|
Work Location: ERMC
|
|
| Date: 11/28/20 |
| Employee: Stephanie Perez |
| Airport: LaGuardia Airport |
| Experience: Very nice bubbly personality, always cheerful and positive vibes. Always ready to work and learn and be helpful. |
|
Work Location: ERMC
|
|
| Date: 11/28/20 |
| Employee: Faizan Khan |
| Airport: LaGuardia Airport |
| Experience: HE WENT OUT OF HIS WAY TO HELP A FUTURE EMPLOYEE. HE LOVES HELPING EVERYONE. |
|
Work Location: ERMC
|
|
| Date: 11/26/20 |
| Employee: Margie Floyd |
| Airport: Newark Liberty International Airport |
| Experience: At the Rail 1 area at Rail link station I observed her welcoming passengers as they arrived at her location, she
also assist with purchasing their tickets and show them the map to transfer for their trains. |
|
Work Location: ERMC
|
|
| Date: 11/26/20 |
| Employee: Brandon Teixeira |
| Airport: Newark Liberty International Airport |
| Experience: At the Rail link platform of the NEC Train Station I watched him greet passengers with a welcoming smile and
assist two of the passengers translate so they can take the Airline at terminal B |
|
Work Location: ERMC
|
|
| Date: 11/26/20 |
| Employee: Candido Cepeda |
| Airport: Newark Liberty International Airport |
| Experience: At approximately 0400 am, a female passenger arrived on the air train at A ATP, on her way to Las Vegas, she
had a smarte carte stocked with luggage and a small baby boy and seemingly in distress. Candido immediately
recognized her situation and went to her assistance. He unloaded her carte from the train and with permission
drove the carte to the Jet Blue counter for the extremely grateful passenger. GOOD JOB SIR. |
|
Work Location: ERMC
|
|
| Date: 11/25/20 |
| Employee: Tamara Henderson |
| Airport: Newark Liberty International Airport |
| Experience: A passenger that was dropped off by one of the taxi's, unfortunately at the wrong hotel, called needing a shuttle
to return to the airport. The passenger was taken to the wrong Holiday Inn, not the one he had booked. In
addition, that particular one was not open at the time. As he was unwilling to pay further to have a taxi sent out
to him to return to the airport, ACES Tamara called the neighboring hotel, The Doubletree to ask if the
passenger can ride in their shuttle back to the airport. she then advised the passenger to walk over to the hotel
to board that shuttle for the ride back. Great job ACES Tamara Henderson in assisting a traveler who appeared
to be stranded without a way back. Excellent work. |
|
Work Location: ERMC
|
|
| Date: 11/25/20 |
| Employee: Sandra Primus |
| Airport: Newark Liberty International Airport |
| Experience: ACES Sandra Primus never ceases to amaze me at her excellent customer care skills when answering the
Airport Information lines. Always greeting and speaking in such a warm and respectful tone, whether the caller
is being the same or not. Always making sure they have all information in every detail, and done so in such a
warm and pleasant tone. She makes sure she leaves each caller confidant and assured with what ever
information they are seeking. Being pleasant with someone who is not being pleasant themselves, is not easy
to do for the best of us, yet ACES Sandra tone never wavers. She is such a pleasant person to work with, thank
you. |
|
Work Location: ERMC
|
|
| Date: 11/24/20 |
| Employee: Naromie Charles |
| Airport: Newark Liberty International Airport |
| Experience: When Airtrain service was interrupted to the Rail Link Station We moved into a partial bus operation which
usually uses door number 2 at the Rail Link Lobby. Naromie was at door 2 of the lobby. The loading area for
the buses to transport passengers was fully occupied by a number of service vehicles. Noaromie was forced to
direct passengers about 60 yards away to an area where the buses could load the passengers. I observed her
walking each group of passengers to the area when she could have just pointed them in the right direction. |
|
Work Location: ERMC
|
|
| Date: 11/24/20 |
| Employee: Samantha Mason-Bodden |
| Airport: LaGuardia Airport |
| Experience: Samantha Mason-Bodden was working at The Scoop (retail concession on the HOV
Level/Level 1) on Tuesday 11/24 at 10 am when this interaction occurred. I was performing a walkthrough with
LGP staff, and this woman greeted me immediately upon walking in to the store, engaged me to find out what I
was looking for, and was so helpful in walking me through the different types of PPE available for purchase
inside the store. She even made a sales recommendation of their most popular packages (a multi-pack of
different items, or a 5-pack of masks). Job well done, and a really engaged employee that deserves to be
rewarded. |
|
Work Location: The Scoop - Retail Concession on HOV Level/Level1
|
|
| Date: 11/21/20 |
| Employee: Corey Price |
| Airport: Newark Liberty International Airport |
| Experience: During bussing operation a male passenger travelling from P3 to Charlie with a walking aide, a service dog, a
carte stocked with luggage and some loose luggage, his right leg also has on a brace. Upon arrival at Charlie
curb side he reached out to Corey for help from inside the bus and without hesitation he went to the passenger's
assistance.
Corey unload all his luggage and took them inside the terminal and invited the passenger to a seat and went
down to level 2 and requested a wheelchair from the UGE agent for the passenger. |
|
Work Location: ERMC
|
|
| Date: 11/21/20 |
| Employee: CHIDINMA AJAGHANNA |
| Airport: Newark Liberty International Airport |
| Experience: While at the Charlie Welcome Centre where she was stationed. Chidinma heard the ACES on Charlie ATP
reaching out to the Control desk via the radio, for assistance for a passenger whose dress got caught in the c6
escalator side panel. Base on the transmission between the ACES and the control desk, she realized it could
take a while for help to reach the passenger, she reached out to her supervisor to go to the platform to try and
assist the passenger. Upon arrival at the scene she was able to calm the passenger down as she was getting a bit
agitated and together they were able to released the grateful passenger's dress. |
|
Work Location: ERMC
|
|
| Date: 11/20/20 |
| Employee: Carlos Reyes |
| Airport: Newark Liberty International Airport |
| Experience: Carlos is a welcoming and warming employee at Newark airport. I went to the coffee shop where Carlos
works and he greeted me with a “ Hello love, how can I help you?” It brought a smile to may face and I asked
him to give me the strongest coffee he had with cinnamon. Without hesitation he went to get my order ready.
When Carlos came back, he explained the coffee type and said “enjoy”. When the transaction was finished he
said “Have a great day love!” Even though we are going through rough times, Carlos was upbeat,
approachable, seeking to connect and he showed it matter to him the customer was satisfied. Being served
coffee by an employee as Carlos did, was a delight. |
|
Work Location: HBF
|
|
| Date: 11/19/20 |
| Employee: Brian Horne |
| Airport: Newark Liberty International Airport |
| Experience: I watch him standing on the Air Train platform P4 welcoming and giving passengers direction to their
destination |
|
Work Location: ERMC
|
|
| Date: 11/19/20 |
| Employee: Loshanth Thirukulatharasan |
| Airport: Newark Liberty International Airport |
| Experience: At Rail 1 at the Rail Link station he approach a visual impaired passenger who was struggling and assist him to
the air train then called to Bravo Platform so he could get on his flight. |
|
Work Location: ERMC
|
|
| Date: 11/19/20 |
| Employee: Jordan Mounds |
| Airport: Newark Liberty International Airport |
| Experience: As is always the case with ACES Jordan Mounds, making sure everyone is assisted and taken care of in his
area. Observed him going to every passenger arriving on his platform, assisting them on their way. ACES
Jordan is always proactive, and being observant even on the night shift. |
|
Work Location: ERMC
|
|
| Date: 11/19/20 |
| Employee: Slavsky Pierre-Louis |
| Airport: Newark Liberty International Airport |
| Experience: I was the AOC supervisor on 11/15/2020. Slavsky who was E3 Alpha was able to help me with a passenger who
needed wheelchair assistance but was not able to walk to the airtrain from the car rentals. Both the ACES at Station P3
and Terminal A were able to help the passenger who had a flight with JetBlue Airlines. |
|
Work Location: ERMC
|
|
| Date: 11/19/20 |
| Employee: John C. Silva |
| Airport: Newark Liberty International Airport |
| Experience: I highly recommend John Silva to be recognize for helping a passenger in an incredibly extraordinary way. I
saw him helping a lady that was in a very stressed situation. Apparently she had missed her flight and her
condition was not well.
He helped her to reach out to her boyfriend and made sure that she entered a Taxi and be brought to her next
destination safely. I only saw him bring her to the taxi stand and I can say that he was going the extra mile,
having his arm around her shoulder to make sure she doesn't fall as she was in such a bad condition. Especially
during the COVID times, this shows how determined he was to make sure she is safe.
I think he deserves the highest recognition for saving her day and making sure she can continue her travels in a
safe manner. |
|
Work Location: American Airlines
|
|
| Date: 11/18/20 |
| Employee: Keith Morris |
| Airport: Newark Liberty International Airport |
| Experience: On 11/16/20 I came out of the air train at terminal C platform, it was a bit crowded and I observed aces Keith
Morris helping passenger in a very professional manner, his knowledge of the airport was impressive.
I am happy to nominate aces Keith. M. |
|
Work Location: ERMC
|
|
| Date: 11/17/20 |
| Employee: Patricia Campuzano |
| Airport: LaGuardia Airport |
| Experience: I knew I had to nominate Patricia, an ABM cleaner, as I observed her diligently cleaning the terminal. It was
great to see how dedicated she was to her work especially during these difficult times. She looked a bit
exhausted and when I spoke to Patricia about how I noticed her work ethics, she was very approachable and
grateful especially knowing she was going to be nominated. She had heard about the R&R program the Port
Authority has but didn't think someone would consider her since there's really no one at the airport. Patricia
was so excited to know that her hardwork was acknowledged. |
|
Work Location: ABM Cleaning
|
|
| Date: 11/17/20 |
| Employee: Pamela Taylor |
| Airport: LaGuardia Airport |
| Experience: At Terminal B, Level 3 I noticed an American Airline employee go above and beyond when she noticed a
passenger in need of assistance. The gentleman who was accompanied by his wife, was using a cane and were
both carrying massive luggage. Pamela approached the couple and asked them for their gate number. It was in
a location that required them to walk 15 minutes. She automatically asked the gentleman "Do you need a
Wheelchair?" At first, he was hesitate and stated that he could make it on his own. Pamela wasn't convinced
and asked "Are you sure?" The gentleman then accepted the wheelchair as he looked grateful that Pamela
spotted them and cared for their well-being. This to me showed the connection Pamela made to make sure our
passengers at the airport, experience a long lasting, impressive airport journey. |
|
Work Location: American Airlines
|
|
| Date: 11/17/20 |
| Employee: Cierra Smith |
| Airport: Newark Liberty International Airport |
| Experience: Passenger of 6 with lots of luggage and a cart. Help them get into elevator and direct them to Ethiopian
airline. |
|
Work Location: ERMC
|
|
| Date: 11/16/20 |
| Employee: John Tam |
| Airport: Newark Liberty International Airport |
| Experience: John Tam is a leader and a team player. When ever he sees me getting over whelmed he jumps in and helps out
if need be. John is an example of what it means to SOAR high. |
|
Work Location: ERMC
|
|
| Date: 11/16/20 |
| Employee: Sheronda Chegtham |
| Airport: Newark Liberty International Airport |
| Experience: She’s very patient and understanding |
|
Work Location: Allied Universal
|
|
| Date: 11/16/20 |
| Employee: Sheronda Chegtham |
| Airport: Newark Liberty International Airport |
| Experience: I want to nominate Sheronda Chegtham because she was very patient with me. My company messed up on
my paperwork and they already put a hole in my ID. I expressed that I couldn’t afford to miss days of work I
was highly upset and a tad bit rude. But did that stop Ms. Sheronda? NOPE ! she wrote down all the
documents I needed to come back and get my ID . When I came to the office this morning she sat at the
window saw me and greeted me with a big smile . After I got my ID I just had to thank her and make sure she
get the recognition that she needs. There are not too many people out there that are willing to help you and go that
extra mile for others. I APPRECIATE YOU AND THANK YOU ! |
|
Work Location: Allied Universal
|
|
| Date: 11/15/20 |
| Employee: Marlon Barrow |
| Airport: JFK International Airport |
| Experience: Travelers Aid received a call from a distressed Delta passenger regarding 2 bags that had not arrived with her
in Cancun. She made a claim for the two items but became worried when the bags containing medication did
not arrive after 2 days. She had not been satisfied with the response from Delta in Cancun and could not
reach a New York based Delta Baggage Office rep. When she found Travelers Aid, she asked for assistance
in speaking directly with Delta and in tracking down her bag. Travelers Aid reached out to the Baggage
Office and initially received a telephone number the passenger could call. This also was not satisfactory to
the passenger so a second approach to the Baggage Office was made and this was when I ran into Marlon
Barrow.
Marlon was on his way through the baggage claim area to take care of another matter, but stopped to receive
my inquiry regarding the missing bag and next steps. He referred us to the Baggage Office but when he saw
that it was not c |
|
Work Location: Delta
|
|
| Date: 11/13/20 |
| Employee: Kavita Chugani |
| Airport: LaGuardia Airport |
| Experience: A mother entered Terminal C looking for assistance in retrieving her 12 yr old son's back pack which was
accidentally left behind at the departures level. After a frustrating 15 minutes of checking with the baggage
offices she was greeted by ACES Kavita Chugani who asked her, "How can I assist you today ma'am?" Once
Kavita gathered the relevant details she proceeded to investigate. She spoke with a security guard who
directed her to a coworker on the phone .The coworker had witnessed a backpack being handed over to the
police but did not have any names or offices where the bag was lodged. Kavita however was able to establish
that the backpack was handed over to airport police. After a few more calls and final checks with the Delta
and Spirit baggage offices the passenger was reunited with her son's backpack which had his prized
belongings. The passenger was very impressed with the expedited manner that Kavita resolved her situation. |
|
Work Location: ERMC
|
|
| Date: 11/13/20 |
| Employee: Ramesh Katwaru |
| Airport: LaGuardia Airport |
| Experience: Mr. Katwaru is also known as "The General" because he has been a role model to many by his
work performance and how he handles situations assertively and with military respect in a loud
tone of voice when he makes announcements. If you hear his voice you will know what I
mean. His voice is powerful and straight to the point, with simple clear-cut directions. Thank you. |
|
Work Location: ERMC
|
|
| Date: 11/13/20 |
| Employee: Cloy Wallace |
| Airport: LaGuardia Airport |
| Experience: PSC Ram visited Terminal B Parking Garage Level Two and observed Mr. Wallace assisting many passengers
with FHV's information. He was was physically checking in with all passengers and drivers as to their concerns
with rides. He was also checking on the COVID-19 supplies (sanitizers and wipes) and also ensuring that FHVs
parked appropriately. Great job by Mr. Wallace. " |
|
Work Location: Allied Universal Security
|
|
| Date: 11/12/20 |
| Employee: Joselynne Lazo-Cruz |
| Airport: Newark Liberty International Airport |
| Experience: She assisted an elderly passenger purchase her ticket then take her down to track four and wait wit her until she
board the train to destination. |
|
Work Location: ERMC
|
|
| Date: 11/12/20 |
| Employee: Sharon McDuffie-Pagan |
| Airport: Newark Liberty International Airport |
| Experience: I would like to thank ACES Sharon McDuffie - Pagan for her shining example of what great Customer Service
should be. In answering the airport's information line, she always greets her callers with a warm, welcoming
tone. Letting them ask or explain what information they are looking for, without rushing them or exhibiting
impatience. She uses all resources to be able to respond fully in her quest to aid the caller. She makes sure
before the call is complete, that they feel confidant in the information she has given them. Keep up the great
work. |
|
Work Location: ERMC
|
|
| Date: 11/12/20 |
| Employee: Tamara Henderson |
| Airport: Newark Liberty International Airport |
| Experience: ACES Tamara Henderson amazes me everyday answering the airport information lines, I sometimes turn to
her for information myself. If she doesn't know the answer to a question asked, she knows who or where to get
the answer. With countless calls coming in daily for travel restrictions, state COVID policies, quarantine
information, ACES Tamara answers all. Either giving them the information, or forwarding their calls to the
proper parties. Many times receiving calls regarding paying tolls, though she does inform them, that's not
handled here at the airport, she redirects their calls to the proper places.
I would like to thank ACES Tamara for her diligence in giving the correct information, but also for her
assistance when ever I have to ask her something I do not know. She always has the answers. |
|
Work Location: ERMC
|
|
| Date: 11/11/20 |
| Employee: Astaija Johnson |
| Airport: Newark Liberty International Airport |
| Experience: Astaija helped a passsenger who had gotten separated from his wife. When the passenger last saw his wife
she was at level 2 near escalator 12. Passengers wife was found and Astaija escorted them both to the
terminal c bus. |
|
Work Location: ERMC
|
|
| Date: 11/11/20 |
| Employee: Stafford Woods |
| Airport: Newark Liberty International Airport |
| Experience: Stafford helped a couple that were dropped off at the wrong terminal. They needed to go to United Airlines
at Terminal C. Stafford provided them with directions and organized wheelchair assistance for one of the
passengers. Great job. |
|
Work Location: ERMC
|
|
| Date: 11/11/20 |
| Employee: Rico Soriano |
| Airport: Newark Liberty International Airport |
| Experience: Rico conducted a wheelchair request for a Frontier Airlines passenger who was at the platform.The Frontier
counter was closed when he arrived. The passenger was updated and continued waiting at the platform. Ten
minutes later Rico followed up and successfully initiated the wheelchair request. Great follow-up. Truly
impressive. |
|
Work Location: ERMC
|
|
| Date: 11/11/20 |
| Employee: Hander Villalta-Ramirez |
| Airport: Newark Liberty International Airport |
| Experience: At approximately 0515am, a male passenger arrived at P3 ATP on the airtrain, with a young
baby in his hands a smarte carte stocked with luggages and a baby car seat. Hander
recognized the passenger was overwhelmed and immediately went to his assistance, he
removed the carte from the train and took the time and drove the carte for the passenger to
Hertz. The passenger was able to get to Hertz with little or no stress because of Hander's
assistance.
Keep up the good work Hander. |
|
Work Location: ERMC
|
|
| Date: 11/10/20 |
| Employee: Michael Doorn |
| Airport: JFK International Airport |
| Experience: It was brought to managements attention that dispatcher Michael Doorn has a very nice, warm, and helpful
personality. Employee was all business, alert, helpful considerate towards several passengers. He helps them in
any possible way including their suitcases. Excellent service.
Also, as manager during field visits I have witnessed Mr. Doorn being very proactive and always attentive and
prepared to assist passengers in any way. He a definitely a model employee. |
|
Work Location: ABM Taxi Dispatch
|
|
| Date: 11/10/20 |
| Employee: Wilson Amponsah |
| Airport: Newark Liberty International Airport |
| Experience: Supervisor W. Amponsah along with Traffic Attendant Melvin Wulah assisted a patron that exited from the
highway near Economy Parking/P6 screaming for help. Her daughter was having a seizure. They immediately
contacted PAPD and assisted the distressed mother until they arrived. They stayed with the patron until an
ambulance arrived and transported the little girl to the hospital. They are being nominated for going Above and
Beyond to assist this mother and child. |
|
Work Location: ABM Parking
|
|
| Date: 11/10/20 |
| Employee: Melvin Wulah |
| Airport: Newark Liberty International Airport |
| Experience: Traffic Attendant Melvin Wulah along with Supervisor W. Amponsah, assisted a patron that exited from the
highway near Economy Parking/P6 screaming for help. Her daughter was having a seizure. They immediately
contacted PAPD and assisted the distressed mother until they arrived. They stayed with the patron until an
ambulance arrived and transported the little girl to the hospital. They are being nominated for going Above and
Beyond to assist this mother and child. |
|
Work Location: ABM Parking
|
|
| Date: 11/10/20 |
| Employee: Crystal Sewell |
| Airport: Newark Liberty International Airport |
| Experience: Crystal Sewell is an outstanding employee. She is very approachable, she always greets the customers with a
smile ready to assist them. She is consistent in performing to the best of her ability and meeting the customer
service standards set before her. Crystal is deserving of the recognition. |
|
Work Location: ABM Parking
|
|
| Date: 11/10/20 |
| Employee: Naromie Charles |
| Airport: Newark Liberty International Airport |
| Experience: I had to drive to the raillink station when there was no train service and we went into a partial bus operation.
Upon arriving at the raillink it was apparent that a number of service vehicles were blocking the area near door
number 2 that is normally used for loading passengers onto the bus. I observed Naromie getting the passengers
coming down the stairs and off of the elevator then walking them approximately 70 yards to the front of the
terminal where buses were able to pull in to accept passengers. She maintained control of the flow of
passengers by escorting them instead of just pointing to the area they would be picked up. |
|
Work Location: ERMC
|
|
| Date: 11/9/20 |
| Employee: Sharon McDuffie-Pagan |
| Airport: Newark Liberty International Airport |
| Experience: Customer called and very irritated that he cannot find P6 parking. Miss Sharon gave the patron a precise
direction. Customer was happy that he got in long term parking because of excellent service from Miss Sharon. |
|
Work Location: ERMC
|
|
| Date: 11/9/20 |
| Employee: Slavsky Pierre Louise |
| Airport: Newark Liberty International Airport |
| Experience: Slavsky heard the radio transmission that Terminal B platform has passenger trapped inside the elevator. He
automatically had the initiative to help and assist the individual. He went from C to B in less than 5 minutes to
help and updated PA AOC. |
|
Work Location: ERMC
|
|
| Date: 11/9/20 |
| Employee: Ann Evans spence |
| Airport: Newark Liberty International Airport |
| Experience: Ann saw a family of 5 parent,2 small kids and a baby in strollers. They were attempt to use the escalator. Ann
saw that and stop them and have them use the elevator |
|
Work Location: ERMC
|
|
| Date: 11/8/20 |
| Employee: Sharon McDuffie-Pagan |
| Airport: Newark Liberty International Airport |
| Experience: I work in the AOC with Sharon during nights and observe her going above and beyond to converse with with
patrons and make them feel comfortable and at ease. Additionally, she is very knowledgeable about all aspects
of the airport and can explain what's happening (very critical now in a time when things change daily) in a way
that is easy to understand, calm, and eloquent.
I have heard several callers compliment her on her tone and demeanor. She's outstanding in every way and a
true example of someone that really cherishes world-class customer experience. Please honor her with this
award and many others :) |
|
Work Location: ERMC
|
|
| Date: 11/7/20 |
| Employee: Stephanie Rodriguez |
| Airport: Newark Liberty International Airport |
| Experience: Stephanie was helping a passenger in spanish who needed directions, She helped the passenger figure out
they were looking for P6 parking area then gave directions. Good Job. |
|
Work Location: ERMC
|
|
| Date: 11/6/20 |
| Employee: Damen McLaughlin |
| Airport: Newark Liberty International Airport |
| Experience: I was purchasing a coffee at pre-security Starbucks when I heard a passenger ask the barista if there were any
Starbucks behind security. Before they were able to answer, Damen responded by asking her which gate and
proceeding to mention that there are three open post security. Great demonstration of owning the response and
going out of his way to help out. |
|
Work Location: UGE
|
|
| Date: 11/6/20 |
| Employee: Margie Floyd |
| Airport: Newark Liberty International Airport |
| Experience: Elevator and escalator was down that connects to Bravo platform, Margie who’s shift was over was passing
the roamer area and saw passengers who needed help with directions, Margie stopped and assisted passengers
until the elevators were operational again.Margie demonstrated what it means to be a team real team player. |
|
Work Location: ERMC
|
|
| Date: 11/6/20 |
| Employee: Filemon Domingo |
| Airport: LaGuardia Airport |
| Experience: Filemon demonstrated superior customer service skills, I observed him during his interactions with
passengers and without fail he approached each one of them and inquired if they needed assistance.
He would patiently answer their questions and once the interaction concluded, he would continue to scour the
area for more passengers to assist. |
|
Work Location: ERMC
|
|
| Date: 11/6/20 |
| Employee: Bertha Malasquez |
| Airport: Newark Liberty International Airport |
| Experience: Bertha helped an elderly passenger who was confused about where she was being picked up. She flagged me
to escort her Terminal B to meet with her husband. |
|
Work Location: ERMC
|
|
| Date: 11/5/20 |
| Employee: Kalisha Daley |
| Airport: Newark Liberty International Airport |
| Experience: The assistance provided by the case worker Kalisha Daley is very commendable and appreciated. Kalisha was
very kind and very supportive to get assistance to a homeless man who had said he was cold and needed help to
get to the Howard Johnson where he was staying, he also had a walker. She was quick to offer him help and
her demeanor was very upbeat and caring. A NJ Transit bus driver took the gentleman to Terminal B where
Kalisha met him and assisted him. The end result was that she drove him to the hotel. Kalisha told me that the
man was very grateful to the help the airport provided him in getting to a warm and safe place to sleep that
night. |
|
Work Location: Mental Health Association of Essex and Morris
|
|
| Date: 11/5/20 |
| Employee: Ararceli Nazario |
| Airport: JFK International Airport |
| Experience: While working the TSA security checkpoint, a passenger came through in a rush to catch his flight. While
placing his items in the TSA bins for inspection, he had two large, full beverages that would have to be thrown
out before we could could proceed.
Rather than throwing them away he asked agent Nazario if he could give them to his friend waiting outside the
checkpoint area. Agent Nazario kindly took the beverages from him and walked them over to the passenger's
friend. This act of going above and beyond exceeded the passenger's expectations and the passenger thanked
Agent Nazario. |
|
Work Location: TSA
|
|
| Date: 11/5/20 |
| Employee: Bertha Malasquez |
| Airport: Newark Liberty International Airport |
| Experience: At approximately 1430pm, an elderly female passenger using a walking aide travelling and
from Peru via Texas onto EWR visited the C WC. Passenger informed Bertha that her daughter
will be picking her up in about 2 hours. Bertha secured a smart carte for her luggages and
have her seated by CWC waiting area and informed her daughter where she will be. The
passenger also expressed to Bertha that she didn't had much to eat during her travel to EWR
Bertha immediately secured some food for her. At the end of her shift Bertha advised her
relief of the passenger and asked her to keep checking on her. Bertha didn't only owned the
responsibility for ensuring the passenger was taking care of she also showed compassion and
kindness. |
|
Work Location: ERMC
|
|
| Date: 11/5/20 |
| Employee: Daniel Samaroo |
| Airport: JFK International Airport |
| Experience: While working the TSA checkpoint, I observed a passenger that was confused as to where to leave the
SmarteCarte so they could enter the TSA security queue. The SmarteCarte employee Daniel Samaroo
proactively went to the passenger and politely explained to leave the cart there and that he would take care of it.
Daniel also thanked the passenger and told him to have a good flight. |
|
Work Location: SmarteCarte
|
|
| Date: 11/5/20 |
| Employee: Yahaira Calderon |
| Airport: LaGuardia Airport |
| Experience: He helped me with my parking and the transportation |
|
Work Location: DGS
|
|
| Date: 11/4/20 |
| Employee: Junior King |
| Airport: LaGuardia Airport |
| Experience: I am PSC Ram at LGA Customer Service Delivery Unit.
Mr. Junior King went above and beyond is assisting a wheelchair arrival passenger at Terminal D Delta. About
18:25L, Mr. King provided wheelchair service to the passenger from the gate to baggage claims and from
baggage claims to curbside into an awaiting vehicle. At the baggage carousel, he located two bags belonging to
the passenger. He then wheeled the passenger and her bags to the curbside. At the curbside, he was providing
directions to other passengers for the C/D FHV Lot. He did his job professionally with a smile. |
|
Work Location: Delta Airlines
|
|
| Date: 11/3/20 |
| Employee: Jennifer Telesford |
| Airport: JFK International Airport |
| Experience: Aces Jennifer Telesford is observed as being an above and beyond customer service agent during an air train
shutdown. She was approachable with a friendly demeanor. Aces answered and delivered excellent services to
the travelling patrons in harsh weather conditions. |
|
Work Location: ERMC
|
|
| Date: 11/2/20 |
| Employee: Brian Aguilar |
| Airport: Newark Liberty International Airport |
| Experience: He was on post at Rail 1 area Rail link station when he heard the sound of an alarm bell he investigated and
found two passengers stuck in the elevator R2 he then squeeze the door shut so the elevator could travel upward
for the passenger to exit job well don. |
|
Work Location: ERMC
|
|
| Date: 11/2/20 |
| Employee: Nilda Mercado |
| Airport: Newark Liberty International Airport |
| Experience: On the NEC Platform at the Rail Link station she assisted a female passenger with several pieces of luggage,
purchasing ticket then to track A for her train to New York a job well done. |
|
Work Location: ERMC
|
|
| Date: 10/31/20 |
| Employee: Mohammad Anwar |
| Airport: LaGuardia Airport |
| Experience: Muhammad Anwar has seen a lady sitting on the floor near the Welcome Center at Terminal C west. He had
politely approached the lady if she need any assistance. The lady namely Evelyn asked him if he can call an
ambulance for her and she stated that she is an expectant mother. Without delay Anwar has called me for an
EMS with her detailed condition with exact location. I have called PAPD & PA71 Jean Elmonis immediately
and rushed to that location. I have instructed our female ACES Vennessa Tejeda at that location To be with
the expectant mother. PAPD and EMS team arrived at the scene, they were very prompt in evaluating and
taking the expectant mother to the hospital.
Excellent job done by Muhammad Anwar And Vennessa Tejeda! Keep up the good work, we appreciate all
you have done professionally to assist this expectant mother. |
|
Work Location: ERMC
|
|
| Date: 10/30/20 |
| Employee: Jose Saez-Penate |
| Airport: Newark Liberty International Airport |
| Experience: I would like to nominate my colleague Jose for always being professional. He presently works in Terminal B
Bravo Desk, that particular post involves urgent response, a knowledge of information, there is a need to
handling loads of incoming phone calls and an urgency to be on your feet so to speak at all times! Jose is
always pleasant and a joy to work with even with handling so many duties! |
|
Work Location: ERMC
|
|
| Date: 10/30/20 |
| Employee: Cierra Smith |
| Airport: Newark Liberty International Airport |
| Experience: Cierra was helping passengers with smarte carte entry into the Air Train. She also was helping passengers to
redistribute baggage to keep bags from falling. |
|
Work Location: ERMC
|
|
| Date: 10/30/20 |
| Employee: Alfred Simmons |
| Airport: Newark Liberty International Airport |
| Experience: Alfred escorted visually impaired passenger to American airline counter. |
|
Work Location: ERMC
|
|
| Date: 10/30/20 |
| Employee: Beatriz Filippelli |
| Airport: Newark Liberty International Airport |
| Experience: Beatriz was waiting on the platform for visually impaired passenger to arrive and help them off the train. |
|
Work Location: ERMC
|
|
| Date: 10/30/20 |
| Employee: Jose Saez-Penate |
| Airport: Newark Liberty International Airport |
| Experience: ACE Jose Saez - Penate is very knowledgeable in all areas of the Airport. He is very helpful when situations arises.
Jose is precise and get things done efficiently. He is kind to passengers and puts them at ease when they have a difficult
situation. Does his best to bring a smile to the work place. Works well with all the employees of the Airport. |
|
Work Location: ERMC
|
|
| Date: 10/29/20 |
| Employee: Sharon McDuffie-Pagan |
| Airport: Newark Liberty International Airport |
| Experience: ACE Sharon McDuffie-Pagan received a call from an Uber Driver who was unable to exit the Rental car lot.
As time elapsed, the gentleman began to get agitated stating he has a customer waiting for him at Terminal A.
As the AOC supervisor made calls to have someone respond, Sharon talked to the gentleman repeatedly
apologizing and letting him know we were getting someone to respond. The driver began to complain that this
was interfering in his business and it was not right for him to be stuck in the lot. Ms McDuffie-Pagan
continued to talk to him calmly reassuring him someone would respond shortly, again offering her sincere
apologies. The driver thanked her for her help. I compliment the ACE for remaining calm and reassuring.
Good job Sharon. |
|
Work Location: ERMC
|
|
| Date: 10/29/20 |
| Employee: Kayla Reed |
| Airport: Newark Liberty International Airport |
| Experience: At approximately 1740pm a male passenger name Parker Bruce travelling to New York
collapse at the railink 1 area and was unresponsive. ACES Kayla Reed immedialy take charge
by contacting the control desk and informed the desk of incident and the urgency, she also
cordant off the area where the passenger was and redirected passengers away from the area
while in constant communication with control desk updating the desk of the status of the
passenger until the PAPD and EMS teams arrived.
Kayla demonstrated ownership of the situation and great care towards the passenger. |
|
Work Location: ERMC
|
|
| Date: 10/28/20 |
| Employee: Diana Galvis |
| Airport: Newark Liberty International Airport |
| Experience: ACES Diana Galvis recently trained for the AOC, and is a welcome addition. She answers the Airport
Information Lines quickly and efficiently, with confidence and warmth. Taking the extra time needed with
callers inquiring of the protocol for travel restrictions due to Covid - 19. She was knowledgeable and spoke
with a warm and calming tone. It is a pleasure working with her. |
|
Work Location: ERMC
|
|
| Date: 10/28/20 |
| Employee: Sandra Primus |
| Airport: Newark Liberty International Airport |
| Experience: ACE Sandra Primus is a wonderful example of what we strive for in customer service. In answering the
Airport Information lines, she is always caring, and gives off such a warm attitude that makes the caller feel
she is dedicated to assisting them in any way they need. She takes time to be thorough, explaining and giving
all information. Giving the callers phone numbers or websites to further assist them if needed. Many times I
have heard her even illicit a laugh or two from a frustrated caller as she aids them with what assistance they
required. Being able to calm and reassure callers as they explain their problems or concerns. This is the type of
customer care people are seeking when they call, and she excels at it. Thank you Ms Primus, it is a pleasure
working with you. |
|
Work Location: ERMC
|
|
| Date: 10/28/20 |
| Employee: Cierra Smith |
| Airport: Newark Liberty International Airport |
| Experience: I observed her at P4 air train platform welcoming the passengers as they disembarked the trains and the
escalator with a warm smile and giving them direction to their air lines nice job. |
|
Work Location: ERMC
|
|
| Date: 10/28/20 |
| Employee: Brian Horne |
| Airport: Newark Liberty International Airport |
| Experience: He was admirable in approaching and welcoming the passengers at the P4 Air Train station listening and
answering their questions job well done. |
|
Work Location: ERMC
|
|
| Date: 10/27/20 |
| Employee: Larry Zeluck |
| Airport: JFK International Airport |
| Experience: Larry is a volunteer with Traveler's Aid in JFK Terminal 4 and always doing whatever it takes to make the
passenger experience as positive and seamless as possible.
Recently he helped a passenger that was confused about how to use the AirTrain to get to another terminal for a
connecting flight. Larry immediately asked the passenger which airline they were flying to confirm the correct
terminal and walked the passenger through the AirTrain map and provided detailed, yet easy to understand
instructions. |
|
Work Location: Traveler's Aid
|
|
| Date: 10/27/20 |
| Employee: Virginia Moreno |
| Airport: JFK International Airport |
| Experience: I witnessed JFK ACE Virginia Moreno exceed expectations with a passenger in Terminal 5 by making sure they
received all the information they needed in a happy and respectful manner. |
|
Work Location: ERMC
|
|
| Date: 10/27/20 |
| Employee: Ysvania Ciriaco |
| Airport: JFK International Airport |
| Experience: I witnessed JFK ACE Ysvania Ciriaco exceed expectations with a passenger in Terminal 4 by making sure they
received all the information they needed in a happy and respectful manner. |
|
Work Location: ERMC
|
|
| Date: 10/27/20 |
| Employee: Leo Beaumont |
| Airport: JFK International Airport |
| Experience: Leo works hard every single day no matter the shift he is on. While at the TSA checkpoint, I observed him
wheeling a passenger and respectfully and cheerfully telling the passenger that he would take her through
security and get her to the gate on time for her flight. The passenger was thankful and was reassured that she
was in good hands with Leo. |
|
Work Location: PAX Assist
|
|
| Date: 10/27/20 |
| Employee: Carla Hamilton |
| Airport: JFK International Airport |
| Experience: I witnessed JFK ACES Sup. Carla Hamilton help a passenger in Terminal 5 who's phone had died and didn't
have a charger to reach out to family, but got them connected. She ran back to our office in Building 14 to find a
charger to give and he was well on his way. |
|
Work Location: ERMC
|
|
| Date: 10/26/20 |
| Employee: Carlos Ozoria |
| Airport: JFK International Airport |
| Experience: ACES Carlos Ozoria demonstrated his best knowledge and experience working his shift at T4.
He constantly greeted passengers coming from international flights:: Welcome To New York" How I can Help
You" With patience he explained passengers from Qatar how fast and easy to reach their final
destination(residence). Analyzing his performance I understood he likes his job and people. |
|
Work Location: ERMC
|
|
| Date: 10/25/20 |
| Employee: Darlene Hunter |
| Airport: LaGuardia Airport |
| Experience: Darlene Hunter had assisted a mute female passenger who had a reservation with Go Airport Shuttle. Both
had communicated in written form, pax used her cellphone and Darlene Hunter had used her notebook.
Pax waited for more than an hour till her ride has arrived.
Darlene Hunter has implemented all WESOAR elements to exceed expectations by assisting and escorting
passenger to upper level when her ride has arrived. Job very well done! |
|
Work Location: ERMC
|
|
| Date: 10/24/20 |
| Employee: Tazmen Boyd |
| Airport: Newark Liberty International Airport |
| Experience: At approximately 0403am a visually impaired male passenger travelling alone was met on C
ATP by ACES Jose Torres, the passenger stated he is going to New York via the NJT train. Jose
contacted ACES Tazmin Boyd at the railink station via radio and advised him of the
passenger. The passenger was met and escorted to the track, he was invited to sit in the
waiting area as he has over an hour waiting time. When the train arrived Tazmin returned
and ensured that the passenger got on the train.
Great team work guys
Team work makes the dream work |
|
Work Location: ERMC
|
|
| Date: 10/24/20 |
| Employee: Jorge Coreano |
| Airport: LaGuardia Airport |
| Experience: As a supervisor/manager working at LGA my eyes and ears are always open. I have noticed quite a few times
day that Delta Ramp Jorge Coreano shows exemplary customer service to the wheelchair passengers he brings
through the Terminal D security checkpoint. He shows he cares, and has compassion by helping them the best
he can through a normally difficult process. I have seen some wheelchair service agents treat passengers very
poorly in the past but the way Jorge and the Delta Ramp Crew treats the wheelchair passengers is nothing but
outstanding. |
|
Work Location: DELTA
|
|
| Date: 10/24/20 |
| Employee: Sandra Primus |
| Airport: Newark Liberty International Airport |
| Experience: Ms. Sandra Primus is a true professional and definitely the picture of "approachable"; she's always very calm,
polite, and informative when she talks with customers calling into the Airport Information line. I have worked
with her for a while now and have observed that she is knowledgeable, patient, and really makes a diligent
effort to make each caller feel important and as though their inquiry is worthwhile and appreciated (this isn't
easy to do when the phone rings all day). Even though reps in the Landside Control Center aren't being
"approached" physically, approachability is something that also applies to phone conversations where a rep
should convey enthusiasm, positivity, and a desire to connect with each patron verbally; Sandra always does
that to the "T"! Additionally, she's very kind and enjoyable as a colleague :) |
|
Work Location: ERMC
|
|
| Date: 10/23/20 |
| Employee: Gregory Daniels Jr. |
| Airport: Newark Liberty International Airport |
| Experience: Daniel is a great, wonderful person to be around. He enjoys assisting and helping people. Doesn't matter the
issue, he owns it and makes sure the customer leaves happy. He has been here throughout the entire pandemic,
never complaining, always assisting. |
|
Work Location: Green Beans Coffee
|
|
| Date: 10/23/20 |
| Employee: Antonio Marinas |
| Airport: Newark Liberty International Airport |
| Experience: Antonio greeted passengers and provided directional information to passengers . |
|
Work Location: ERMC
|
|
| Date: 10/23/20 |
| Employee: Marcella Edmonds |
| Airport: Newark Liberty International Airport |
| Experience: Marcella is always professional in her demeanor. She makes sure the passengers at P3 are courteously
greeted and provided the information needed to continue their journey. |
|
Work Location: ERMC
|
|
| Date: 10/22/20 |
| Employee: Becca Brady |
| Airport: LaGuardia Airport |
| Experience: I was escorting a vendor post-security at LGA Terminal B and decided to get coffee at the Dunkin Donuts
which is found by the water show fountain. Becca who is an employee at Dunkin Donuts took my order. She
was welcoming, attentive, very detailed and connected with me. Becca smiled all the time she gave me
service. I ordered a small coffee but was given a medium but just in case I may've asked, Becca on her own,
explained she didn't charge me extra but ran out of small cups. That I found to be kind, professional and
sincere. I also saw how she multitasked by taking orders and keeping the area clean. It was a pleasure to had
received pleasant service by Becca. |
|
Work Location: Dunkin Donuts at Terminal B Headhouse
|
|
| Date: 10/21/20 |
| Employee: Nilda Mercado |
| Airport: Newark Liberty International Airport |
| Experience: ACES did an outstanding job welcoming and directing passengers to New York and their terminals. |
|
Work Location: ERMC
|
|
| Date: 10/21/20 |
| Employee: Samusudeen Akanbi |
| Airport: Newark Liberty International Airport |
| Experience: I observed him welcome passengers at the Rail Link Station both from New York and the terminals also assist
them with New Jersey and Amtrak KIOS to purchase tickets. |
|
Work Location: ERMC
|
|
| Date: 10/21/20 |
| Employee: Breanna Cadle |
| Airport: Newark Liberty International Airport |
| Experience: ACES is doing a good job at the P4 platform station welcoming and direction passengers to Hotel Shuttles and
parking garage. |
|
Work Location: ERMC
|
|
| Date: 10/21/20 |
| Employee: Keith Morris |
| Airport: Newark Liberty International Airport |
| Experience: ACES Keith Morris has demonstrated true professionalism and consistency in service
I observed him consistenly greeting passengers politely and welcoming them to EWR, he
always remain engage with them until they are satisfied and comfortable with assistance
recieved |
|
Work Location: ERMC
|
|
| Date: 10/21/20 |
| Employee: Bryan Aguilar |
| Airport: Newark Liberty International Airport |
| Experience: Bryan worked with me in INS early on the morning of 10/20. He told me he had not worked in INS since
April. 4 flights arrived in quick succession with more than 650 passengers. Bryan worked at the front of the
line, but made the line move much more efficiently by moving around and through the line, adjusting the ropes
to move passengers quickly. He recognized passengers who had mobility issues but were not in wheelchairs
and accommodated them appropriately. He demonstrated excellent instincts in managing the line and improved
the flow for those passengers. |
|
Work Location: ERMC
|
|
| Date: 10/20/20 |
| Employee: Joe Liu |
| Airport: LaGuardia Airport |
| Experience: Joe Liu, as our Safety Manager, has done a phenomenal job at championing our AOA Safety Program,
culminating in helping to launch We-Are-Safety-Week. Now although this is a company initiative, Joe has taken
it to the next level. He's effectively:
1. created a storyboard using our passenger-facing employees
2. set-up an MS Teams Meeting with our Company President, Mr. Josh Janow
3. Created a full curriculum for the week to be broadcasted to our employees, communicated interactively
through daily meetings and ensuring he captures all passenger-facing employees
4. worked in tandem with local leadership to drive our Safety Quality Observation Program.
For these reasons, I nominate Joe Liu for the LGA WE SOAR HIGHER Rewards and Recognition Challenge |
|
Work Location: Gategourmet
|
|
| Date: 10/20/20 |
| Employee: Chris Martin |
| Airport: Newark Liberty International Airport |
| Experience: This young man is always so respectful and kind. He makes sure he is there for his customers and does
everything with a smile. He has been here throughout the entire pandemic, never complaining, always helping. |
|
Work Location: Canonica ( All You Need)
|
|
| Date: 10/19/20 |
| Employee: Kattia Maldonado |
| Airport: JFK International Airport |
| Experience: ACES Kattia Maldonado goes above and Beyond on a daily basis for customers at the Airport. She greets every
passenger warmly with "Welcome to New York", she exceeds expectations and goes out of her way to make
sure every customer she encounters leaves this Airport with excellent professional service. Keep doing an
excellent job Kattia Maldonado!!!!!!! |
|
Work Location: ERMC
|
|
| Date: 10/19/20 |
| Employee: Slavsky Pierre Louis |
| Airport: Newark Liberty International Airport |
| Experience: Slavsky is always a team player. He is a role model and steps in to help out without even being asked. Slavsky
is patient and very reliable at all times. He is a true leader. |
|
Work Location: ERMC
|
|
| Date: 10/18/20 |
| Employee: Faizan Khan |
| Airport: LaGuardia Airport |
| Experience: Mr. Faizan Khan is very approachable and respectable. He demonstrates kindness to everyone regardless of
who they are. He refuses to be an average individual while working. Moreover, Mr. Khan refuses to sit back
and watch the crowd. He's always a pleasure to have around. |
|
Work Location: ERMC
|
|
| Date: 10/18/20 |
| Employee: Faizan Khan |
| Airport: LaGuardia Airport |
| Experience: Faizan Khan regularly engages with passengers and provides exceptional customer service. |
|
Work Location: ERMC
|
|
| Date: 10/18/20 |
| Employee: Breanna Cadle |
| Airport: Newark Liberty International Airport |
| Experience: As a supervisor, I was covering a personal break at C Air Train Platform. I had a large group of passengers
traveling together arrive on the platform. There was a great deal of confusion as to which terminal many of
the passengers needed to travel to. (Different destinations) Only one passenger spoke English. A train
pulled in headed to Terminal B and most of the group boarded across 4 different cars. Some of the group
was left behind. I radioed to Breanna @ B-ATP and quickly explained the situation. She met the group as
they arrived at B, got all of the passengers off the train and was able to determine who needed to be where
and kept the group together until the second group arrived on the next train. Breanna demonstrated "owning
it" and provided superior service to the passengers. |
|
Work Location: ERMC
|
|
| Date: 10/18/20 |
| Employee: Tazmen Boyd |
| Airport: Newark Liberty International Airport |
| Experience: Mr. Tazmen provides a great customer service and consistent on his inspection report. High FIVE to Tazmen. |
|
Work Location: ERMC
|
|
| Date: 10/17/20 |
| Employee: Darlene Hunter |
| Airport: LaGuardia Airport |
| Experience: Went above and beyond to help 2 special needs passengers with transportation options to the Bronx. ACES
Hunter communicated with pen and paper to the passengers and shared how to get and use a MetroCard all
while writing directions to their destinations. The passengers were so happy thanked ACES Hunter through sign
language and a smile! |
|
Work Location: ERMC
|
|
| Date: 10/17/20 |
| Employee: Umair Saeed |
| Airport: LaGuardia Airport |
| Experience: While assisting a passenger, ACES Saeed noticed a pile of carry-on bags in front of the escalator. ACES Saeed
realized that there was a passenger underneath the pile and ran straight to the scene to free the passenger from
the pile. Saeed asked if the passenger needed medical attention but the passenger refused stating that they are
fine and didn't need EMT. The passenger thanked ACES Saeed for displaying empathy and concern and went to
get picked up by a family member outside. |
|
Work Location: ERMC
|
|
| Date: 10/17/20 |
| Employee: Kavita Chugani |
| Airport: LaGuardia Airport |
| Experience: A passenger inquired at the Welcome Center about Permittee shuttle services. ACES Chugani expertly informed
the passenger that currently shuttle services are by online reservations only. Unwilling to reserve a shuttle
service online, ACES Chugani provided the passenger alternate options to get to their destination, first giving
the passenger Taxi services, followed by private and car services as well as the MTA. Once the passenger
decided upon getting a Taxi, ACES Chugani escorted the passenger to the taxi stand and alerted the dispatcher
in detail to the final destination of the passenger. The passenger smiled and thanked ACES Chugani. |
|
Work Location: ERMC
|
|
| Date: 10/17/20 |
| Employee: Kavita Chugani |
| Airport: LaGuardia Airport |
| Experience: ACES Chugani, while giving out instructions for all ground transportation options, was approached by a
passenger at 1542 HRS in need of the best option to get from LGA to JFK to check in for a flight starting at
1600 HRS. Without hesitation, ACES Chugani immediately accompanied the passenger to the taxi stand where
ACES Chugani informed the dispatcher that due to the severity of the situation the passenger needed to be
moved to the front of the line to grab the next taxi. ACES Chugani explained the set of circumstances to the
other patrons awaiting the taxi and all parties understood. The passenger praised ACES Chugani for the effort
and attention that was taken in exceeding his needs. |
|
Work Location: ERMC
|
|
| Date: 10/17/20 |
| Employee: Domingo Filemon |
| Airport: LaGuardia Airport |
| Experience: Around 2000 hrs this evening; Domingo went above and beyond by searching for a hotel that fits passengers
budget. He has used a self service tablet and helped passenger to book a hostel at Amsterdam Avenue, New
York. Passenger was happy and thanked Domingo for the service.
Domingo has done a great job as he always does! |
|
Work Location: ERMC
|
|
| Date: 10/16/20 |
| Employee: Sharon McDuffie-Pagan |
| Airport: Newark Liberty International Airport |
| Experience: Ace Sharon McDuffie-Pagan is very informative in all areas of the airport. She knows exactly the correct
information to relay to passengers and where to send them where they need to go. She is always on time to
post. Helps her fellow coworkers and is a delight to work with. |
|
Work Location: ERMC
|
|
| Date: 10/16/20 |
| Employee: Jordan Mound |
| Airport: Newark Liberty International Airport |
| Experience: Jordan welcomes everyone that comes on his air train platform makes the gives the appropriate directions
based on passenger’s destination. She |
|
Work Location: ERMC
|
|
| Date: 10/16/20 |
| Employee: Antonio Marinas |
| Airport: Newark Liberty International Airport |
| Experience: Antonio was at P3 and did a great job assisting passenger with two smart cartes and children. He helped the
passenger into air train and advised his fellow Ace at Terminal C to assist the passenger upon arrival there. |
|
Work Location: ERMC
|
|
| Date: 10/16/20 |
| Employee: Jennifer Anthony |
| Airport: Newark Liberty International Airport |
| Experience: Jennifer helped a passenger who had fallen on the escalator at terminal b. When she discovered the passenger
only spoke Hindi she relayed a fellow passenger for translation. She handled the situation in a professional
manner and made sure the passenger understood what was happening. |
|
Work Location: ERMC
|
|
| Date: 10/16/20 |
| Employee: Ashokkumar Tilawat |
| Airport: Newark Liberty International Airport |
| Experience: Kumar was providing passenger with directions in English when the passenger changed to Hindi. Kumar
immediately responded in Hindi and continued to give the passenger directions. Great job! |
|
Work Location: ERMC
|
|
| Date: 10/15/20 |
| Employee: Samusudeen Akanbi |
| Airport: Newark Liberty International Airport |
| Experience: Family of three was stuck in the elevator. Mr. Samusudeen kept the family calm in the elevator until Kone
arrived to fix the elevator. |
|
Work Location: ERMC
|
|
| Date: 10/15/20 |
| Employee: Adam Matrigali |
| Airport: Newark Liberty International Airport |
| Experience: Passenger was confuse where to go and afraid she will miss her flight. Mr. Adam Matrigali slowly calmed the passenger down
and gave her the directions and also wrote it down on a piece of paper so she would not be afraid of getting
lost going to her terminal. |
|
Work Location: ERMC
|
|
| Date: 10/15/20 |
| Employee: Georgette Ross |
| Airport: Newark Liberty International Airport |
| Experience: ACE Georgette Ross is a wonderful example of what WE SOAR HIGHER is all about! Always very attentive
to passengers. Very informative and pleasant to everyone that comes to her for assistance. Always on time to
her post and goes above and beyond to help passengers and fellow coworkers. A joyful experience when
working with her. |
|
Work Location: ERMC
|
|
| Date: 10/14/20 |
| Employee: Janet Martinez |
| Airport: Newark Liberty International Airport |
| Experience: During tonight shift we had to deal with many passengers from Ethiopians airline and most of them have to
transfer to terminal C with united airline. I observed Janet patiently assisted each of them upon their arrivals
in C platforms with heavy luggages with most of them speaking only little English . The patience and the
courteous behavior Janet displayed is very welcoming and she accompanied it with a nice smile . Janet
embodies the truth spirit and standards needed to make passenger’s travel through EWR seamless. |
|
Work Location: ERMC
|
|
| Date: 10/14/20 |
| Employee: Jon Garabieta |
| Airport: LaGuardia Airport |
| Experience: Mr. Garabieta has always gone above and beyond. During this difficult times, he has always greeted our
customers with a smile and always seek to aid our customers and anticipate any need they might have. He is
truly a compassionate leader and provides service from the heart. |
|
Work Location: Delta Air Lines
|
|
| Date: 10/14/20 |
| Employee: Paris Valentine |
| Airport: LaGuardia Airport |
| Experience: I want to recognize Paris for assisting to take care of one our customers that needed a wheelchair assist. He
immediately connected with her and provided her with the highest standard. Paris thank you for all you do.
Keep Climbing. |
|
Work Location: Delta Air Lines
|
|
| Date: 10/14/20 |
| Employee: Khoa Tran |
| Airport: LaGuardia Airport |
| Experience: Good Morning,
This isn't much Tran doesn't do. Whatever is asked of him, he is there to support in our Access Control Office.
He is there for the leaders, our employees and his fellow team members. He never says no, he just asks, how
and what is needed. I'm glad he is part of my team. I can count on him. |
|
Work Location: DELTA
|
|
| Date: 10/14/20 |
| Employee: Dolores Stokes |
| Airport: Newark Liberty International Airport |
| Experience: Dolores is always a joy to see. So very respectful and approachable. You can truly tell she has a love for this
airport. She has been here the entire time through out the covid 19 pandemic never complaining once. Always
greet you with a bright smile and nice words. The world needs more people like Dolores. |
|
Work Location: Maintenance
|
|
| Date: 10/14/20 |
| Employee: Octavia Marinho |
| Airport: Newark Liberty International Airport |
| Experience: I am so thankful to be led forward by an AMAZING boss. It is a privilege to work under your leadership.
Thank you for everything you do for the ACES Program. |
|
Work Location: ERMC
|
|
| Date: 10/14/20 |
| Employee: Vera Gomes |
| Airport: Newark Liberty International Airport |
| Experience: Our team really appreciates the time that you take out to guide us on the ACES Program. Thank you for your 35
Years of Service. |
|
Work Location: ERMC
|
|
| Date: 10/14/20 |
| Employee: Royston Hill |
| Airport: Newark Liberty International Airport |
| Experience: I count myself lucky to be part of the same team. You've always known how to make your coworkers a little bit
happier. Thank you. |
|
Work Location: ERMC
|
|
| Date: 10/14/20 |
| Employee: Georgette Ross |
| Airport: Newark Liberty International Airport |
| Experience: Georgette demonstrates a high level of professionalism, she goes above and beyond to ensure that the
passengers’ needs/concerns are met. She has a pleasant demeanor very approachable and exudes enthusiasm
for the job. |
|
Work Location: ERMC
|
|
| Date: 10/14/20 |
| Employee: Jose Torres |
| Airport: Newark Liberty International Airport |
| Experience: Jose Torres is very respectful and always on time to work. Willing to assist in anyway. He has good experience and always on point with his information to passengers. |
|
Work Location: ERMC
|
|
| Date: 10/14/20 |
| Employee: Chidinma Ajaghanna |
| Airport: Newark Liberty International Airport |
| Experience: Aces Chidinma was very helpful and proactive at terminal A welcome assisting passengers with way-finding, information about flight and hotels shuttles. She greet, welcome passengers and give a beautiful closing. |
|
Work Location: ERMC
|
|
| Date: 10/14/20 |
| Employee: Serena Powell |
| Airport: Newark Liberty International Airport |
| Experience: Serena P., a Travelers Aid volunteer, left her post in Terminal B to check on a nearby passenger who was visibly
upset. She discovered the woman had just returned home from a family emergency. Emotional and exhausted,
she could not remember where her car was parked. Serena spotted the words "Daily Parking" on the parking
ticket and accompanied her to P4. They clicked the remote on the key fob in hopes of setting off the car alarm.
After several attempts, finally the car was found! Now calm, the woman smiled when she realized Serena
shared the same name as her mother who had passed away. She called Serena "an angel" and was beyond
grateful for such kindness. |
|
Work Location: Travelers Aid
|
|
| Date: 10/14/20 |
| Employee: Bertha Malasques |
| Airport: Newark Liberty International Airport |
| Experience: She assist a female passenger and her young son with luggage, purchasing her ticket for the train to Newark Pen
Station so she could catch her train to Connecticut. |
|
Work Location: ERMC
|
|
| Date: 10/14/20 |
| Employee: Alfred Simmons |
| Airport: Newark Liberty International Airport |
| Experience: At the Rail Link platform I watch him has he continue to welcome all passengers off the Air Train and the
down Escalator giving them directions to all trains and terminals for their flight job well done. |
|
Work Location: ERMC
|
|
| Date: 10/14/20 |
| Employee: Brandon Teixeira |
| Airport: Newark Liberty International Airport |
| Experience: Brandon is very respectful to his supervisors and is always willing to help with extra duties, he is a strong
team player with a lot of knowledge. |
|
Work Location: ERMC
|
|
| Date: 10/14/20 |
| Employee: Jennifer Anthony |
| Airport: Newark Liberty International Airport |
| Experience: Jennifer goes above and beyond at all times, she greets every passenger and always follows if she does not
know the answer to a question, Jennifer commands the platforms very well and never lets a passenger leave
without her helping, she is a perfect example of what ACES should be. |
|
Work Location: ERMC
|
|
| Date: 10/14/20 |
| Employee: Larry Moore |
| Airport: Newark Liberty International Airport |
| Experience: Getting off the AirTrain, I watched Larry and he welcomed ALL pax he came in contact with. He asked them all
how can he help then answered all in full details explaining how they can get to where they were going while
making some laugh. Larry goes out of his way by welcoming and making his pax feel comfortable during
their transition at EWR!! |
|
Work Location: ERMC
|
|
| Date: 10/13/20 |
| Employee: David Balchunas |
| Airport: Newark Liberty International Airport |
| Experience: David have been one of my most positive people I have ever came across. He's such a great Supervisor. His
energy and work ethic is amazing. Keep Being You! Your energy is needed! |
|
Work Location: ERMC
|
|
| Date: 10/13/20 |
| Employee: Margie Floyd |
| Airport: Newark Liberty International Airport |
| Experience: Hard Worker! Good Energy! Very Welcoming! |
|
Work Location: ERMC
|
|
| Date: 10/13/20 |
| Employee: Iesha Walker |
| Airport: Newark Liberty International Airport |
| Experience: I observed Iesha Walker displaying true spirit of the Wesoar. Iesha is always welcoming . She has this
disposition to always do her best by going above and beyond to own any challenges she comes come across
in assisting passenger on the platforms. At many occasions I witnessed Iesha in challenging situation either
on the platform or during the Airtrain outrage assisting while remaining well composed, professional and
welcoming. Those rare attributes of Iesha make her one of the best of our staff . |
|
Work Location: ERMC aviation
|
|
| Date: 10/13/20 |
| Employee: Jennifer Anthony |
| Airport: Newark Liberty International Airport |
| Experience: I just wanted to take time out to recognize Ace Jennifer Anthony for the outstanding job she performed on
10/10/20. A passenger lost her balance and fell down escalator B4. Jennifer immediately ran to help the
passenger, she dropped her bag, turned off the escalator and went to make sure that the passenger was ok.
As a supervisor I was firmly reassured that Jennifer’s quick response to a potentially dangerous situation
helped to save the passenger from any serious injuries.
GOOD JOB JENNIFER |
|
Work Location: EMRC
|
|
| Date: 10/13/20 |
| Employee: Mary Hamilton |
| Airport: Newark Liberty International Airport |
| Experience: I would like to acknowledge Ms Mary Hamilton for her work at AOC as a supervisor. She is everything you
can ever want from an employee. She is always on time and does exemplary work while she is here
I remember my first day on my own after training as a supervisor she left me detailed examples of how to get
into every document that I needed to submit.
It is obvious to me that she has a natural talent for what she does, not only does she do a good job herself but
she helps if anyone needs help.
Ms Mary is dependable, trustworthy and hard working. Keep the good work up Ms Mary. |
|
Work Location: ERMC
|
|
| Date: 10/13/20 |
| Employee: Kristen Jonus |
| Airport: LaGuardia Airport |
| Experience: Throughout the COVID Pandemic TSA Stakeholder Manager Kristen Jonus has been at work and has been at
the new Terminal B to ensure the smooth operations of not only TSA but the Terminal as a whole. She meets
daily with TSA, airline and LaGuardia Gateway Partner personnel to make sure operations are at the level they
should be and looks to make improvements upon policies and procedures. She goes the extra mile to improve
the work and traveler experience of those at LaGuardia Airport. |
|
Work Location: TSA
|
|
| Date: 10/13/20 |
| Employee: Valgina Cooper |
| Airport: LaGuardia Airport |
| Experience: During my tenure in LGA , I have observed STSO Cooper adapt and improvise while balancing shifting
priorities. Specifically, during the pandemic she displayed commitment to the goals of the department and
TSA. She reported to work during the peak of the pandemic and ensure LGA stayed on mission and provided
continuous solutions to day to day problems. When needed, she demonstrates excellent ability to anticipate
problems and produces effective plans that include contingency plans for unexpected problems, she has a
unique ability to learn quickly with limited resources or information. She's taken extra responsibility and
assisted second shift in numerous checkpoint and administrative functions. She also shows a great deal of
resourcefulness and ability to change direction when a better way is found. The extra responsibility has not
hindered her ability to supervise her checkpoint or her staff. |
|
Work Location: TSA
|
|
| Date: 10/13/20 |
| Employee: King Thomas |
| Airport: LaGuardia Airport |
| Experience: Lead Officer King Thomas is a dedicated Lead Officer who is always attentive to the needs of the team. He
often acts as Supervisor during tours at Terminal A when no Supervisor is present, roughly twice a week. He
continuously conducts daily briefings informing the team of pertinent and vital information. King is an
invaluable member of the team and an outstanding Lead. King enables the checkpoint to run seamlessly and
provides excellent customer service to the LGA community at large. |
|
Work Location: TSA
|
|
| Date: 10/13/20 |
| Employee: John James |
| Airport: LaGuardia Airport |
| Experience: During my tenure on third shift, I have observed STSO John James have the propensity to seek new procedures
when appropriate, keeping within department guidelines. He willingly accepts new responsibilities and
assignment. When needed he produces effective plans that include contingency plans for unexpected problems.
He’s able to produce plans quickly and efficiently. I consider him an active listener who is able to gauge
situations and individuals quickly without overly voicing his displeasure and ensuring his message is sound and
measured |
|
Work Location: TSA
|
|
| Date: 10/13/20 |
| Employee: Darlene Hunter |
| Airport: LaGuardia Airport |
| Experience: Darlene Hunter went above and beyond in assisting two mute passengers with transportation options. She used
her own pen and paper as a way to communicate with them. By taking the time to communicate and understand
what their destination is, she guided them and showed them on getting and using a MetroCard. She even wrote
down directions for them on getting to their destination. The two passengers were so very pleased with her
exemplary service, they thanked her through sign language and smile. Keep doing what you do best, Darlene!!! |
|
Work Location: ERMC
|
|
| Date: 10/13/20 |
| Employee: Muhammad Anwar |
| Airport: LaGuardia Airport |
| Experience: Over at Terminal B, there was a resident that approached a female passenger, whose waiting for her family
pickup to arrive. Scared by the resident, she approached Anwar for help. Anwar immediately got in contact with
Supervisor Napolitano and informed about the situation. Anwar remained with the female passenger to ensure
that she feels in safe hands until Port Authority Police arrived. When the resident came back and attempted to
approach the passenger once more, Anwar approached the resident and asked if he has any questions and are in
need of assistance, while protecting the passenger. Once Port Authority Police Officers have arrived and taken
over, the passenger was very grateful for Anwar's bravery. Anwar has shown the utmost care for each and every
since passenger and never misses a beat. Always above and beyond! |
|
Work Location: ERMC
|
|
| Date: 10/13/20 |
| Employee: Anne Lauriston |
| Airport: LaGuardia Airport |
| Experience: Anne Lauriston is always attentive and greets every single passenger with a smile and always ensures that every
passenger is taken cared of. She had two passengers that has concerns regarding ticketing and passport options
at a future flight date. Anne carefully listened to their concerns, provided the information and directed them to
the ticketing counters. Keep doing at what you do best, Anne! |
|
Work Location: ERMC
|
|
| Date: 10/13/20 |
| Employee: Mahmood Siddiqui |
| Airport: LaGuardia Airport |
| Experience: A family of five has approached Mahmood Siddiqui on options to their destination. The gentleman wanted to
know if taking car service would be the better option or taking a car rental. Mahmood has noticed that the
family of five also has a newborn infant with them, and being that the temperature is cold during that time, he
suggested to take a shuttle bus to his selected rental car, and drive back to Terminal D to pick up the rest of the
family. Mahmood also suggested that the rest of the family can wait inside by the Welcome Center, where it's
warmer and doesn't put a risk to either of their health. Mahmood has shown the utmost care and concern for the
passenger's well being and ensured for their health and safety. Thank you Mahmood for doing what you do
best! |
|
Work Location: ERMC Aviation
|
|
| Date: 10/13/20 |
| Employee: Darlene Hunter |
| Airport: LaGuardia Airport |
| Experience: Darlene Hunter shows compassion for her passengers. One passenger she noticed was not feeling so well that
she can hardly talk due to the migraine. Darlene guided her to have a seat nearby and helped called the
passenger's father. Darlene explained to the passenger's father her location and to meet her at the 2nd level to
help with her luggage. On another occasion, while searching for a cart, there was a passenger waiting in her
vehicle on arrivals. She was waiting for her son, whose a minor, coming in from a Southwest flight. She
mentioned that she couldn't get a hold of her son due to his phone not charged. Darlene asked for the minor's
name and headed over to Southwest baggage claim and called out his name. The son responded and said that his
mother is waiting for him outside. Darlene escorted the son to his mother. Both of the passengers that Darlene
has assisted are extremely grateful to have such wonderful customer service. |
|
Work Location: ERMC
|
|
| Date: 10/12/20 |
| Employee: Berkley Smith |
| Airport: Newark Liberty International Airport |
| Experience: At the NEC Station Post Rail (1) I watch him welcoming the passengers and assisting with purchasing their
tickets and giving them direction to their train and bid them safe journey. |
|
Work Location: ERMC
|
|
| Date: 10/11/20 |
| Employee: Derek Thomas |
| Airport: Newark Liberty International Airport |
| Experience: I would like to recognize Derek Thomas. On the morning of October 10, around 3 o’clock in the morning.
Derek was in terminal A level two as an Alpha-Extra. He was assisting a passenger with directions to the
nearest restroom. When he advised the passenger to use the elevator to get to the gates level. The passenger was
using a walker. When entering the elevator when one of the wheels slips in between the floor and the elevator.
Derek stepped in quickly and helped pull the leg of the walker out, then help the lady into the elevator. I do
believe because of Derek’s quick response and wonderful willingness to help prevent an accident. |
|
Work Location: ERMC Aviation Services
|
|
| Date: 10/11/20 |
| Employee: Kayla Reed |
| Airport: Newark Liberty International Airport |
| Experience: I would like to nominate Kayla Reed. Kayla did a great job clearing the trains at station P3. She advised
passengers that all rental cars had moved to her station. Making sure passengers got off the train and informing
them that station P2 was close. Kayla’s warm, friendly, and approachable style help get passengers to their
rental cars. |
|
Work Location: ERMC Aviation Services
|
|
| Date: 10/11/20 |
| Employee: Cole Eustace |
| Airport: Newark Liberty International Airport |
| Experience: Aces in C-GT was called in for help. Cole (3Delta) steps in and asked how can assist. He was asked to check the
elevator in C-garage for possible entrapment. Issue was resolve without incident. Quick response by Mr. Eustace
Cole. He OWNED IT!! |
|
Work Location: ERMC - 3 Delta
|
|
| Date: 10/11/20 |
| Employee: Nilda Mercado |
| Airport: Newark Liberty International Airport |
| Experience: Very consistent and detailed inspection report. Proactive employee and outstanding ACE. |
|
Work Location: ERMC
|
|
| Date: 10/9/20 |
| Employee: Anthony Blas |
| Airport: Newark Liberty International Airport |
| Experience: I have the pleasure of working with ERMC supervisor Anthony Blas on Sundays at EWR international airport
in Bldg 1. I just wanted to take the time out to say, that Mr Blas, is professional, efficient, polite and helpful.
These can often be rare qualities at times, however working with a supervisor such as Anthony, makes for a
great working environment and experience!! |
|
Work Location: ERMC/Supervisor
|
|
| Date: 10/9/20 |
| Employee: Lucidia Guillermo |
| Airport: Newark Liberty International Airport |
| Experience: Lucidia helped two ladies traveling to New York who only spoke Spanish. She gave them directions and told
them the correct track fo the train to New York. Lucidia always makes note of when passengers need
translation. |
|
Work Location: ERMC
|
|
| Date: 10/9/20 |
| Employee: Ann Evans-Spence |
| Airport: Newark Liberty International Airport |
| Experience: Ann is always willing and diligent in working at the Bravo Desk. |
|
Work Location: ERMC
|
|
| Date: 10/9/20 |
| Employee: NILDA MERCADO |
| Airport: Newark Liberty International Airport |
| Experience: I'VE BEEN OBSERVING ACES FOR QUITE A WHILE. ACES HAVE BEEN VERY PROACTIVE AS FAR
AS GREETING THE PASSENGER WELCOME HOW CAN I HELP YOU? WELCOME TO NEWARK
AIRPORT. SHE ASSIST PASSENGER TO HER BEST ABILITY, WITH A GREAT BRIGHT SMILE!! |
|
Work Location: ERMC
|
|
| Date: 10/9/20 |
| Employee: WILLENE PHILLIPS |
| Airport: Newark Liberty International Airport |
| Experience: MS WILLENE DOESN'T HAVE TO BE TOLD WHAT TOO DO WHEN SHES ON THE PLATFORM ACES
IS VERY PROACTIVE AND ATTENTIVE SHE MAKES SURE SHE OWNS IT TO THE BEST OF HER
ABILITY THATS ME CHECKING TRAIN, GREETING, GIVING CORRECT INFORMATION, MAKING
GENERAL ANOUNCEMENT ECT... ONE OF A KIND I JUST KNOW WHEN SHE THERE PASSENGER
A LEAVING WITH A SMILE AND HAPPY BEING SERVE!! |
|
Work Location: ERMC
|
|
| Date: 10/9/20 |
| Employee: SLAVSKY LOUIS |
| Airport: Newark Liberty International Airport |
| Experience: THIS PERSON AND ALL ABOUT TEAMWORK..HE KNOWS HOW TO ASSIT WITHOUT BEING TOLD
BY THE TIME YOU CALL HIM HE ALREADY THERE IN NO TIME MEANING WHEN IT COME TO
DOING ROUNDS OR TALKING TO ANY ACES , DISPLINE. HE ALWAYS MAKE SURE HE PUTS
HIMSELF IN SOMEONE SHOES AND ASSIT TO HIS ABILITY ESCORTING PASSENGER ECT.... |
|
Work Location: ERMC
|
|
| Date: 10/8/20 |
| Employee: Derek Thomas |
| Airport: Newark Liberty International Airport |
| Experience: During my observation I noticed Derek is always in a position where he can see passengers as the come on
the air train platform he is consistent with his greetings and does a great job at providing directions |
|
Work Location: Ermc
|
|
| Date: 10/8/20 |
| Employee: Jose Torres |
| Airport: Newark Liberty International Airport |
| Experience: ACE Jose Torres was stationed at AirTrain station P3. As is his usual, always being alert even during the
overnight shift that he works, approaching passengers as they come to the platform or off the AirTrain. He
consistently greets them warmly, welcoming them into the airport, giving his assistance in answering
questions, giving directions, etc. Passengers can rest assured they will receive professional and polite
assistance when ever they cross his path in their travels through our airport. |
|
Work Location: ERMC
|
|
| Date: 10/8/20 |
| Employee: Jordan Mound |
| Airport: Newark Liberty International Airport |
| Experience: ACE Jordan Mounds is always proactive, approaching passengers as they are coming and going on his
platform. Greeting them warmly, making them feel welcome and going above and beyond in making sure they
have all information to get to their final destination. Calling ahead on his radio if he feels they will need further
assistance when they get to their stop. Passenger seem to always walk away from him more comfortable and
confident on how to navigate their way through our airport to get to where they are going. |
|
Work Location: ERMC
|
|
| Date: 10/8/20 |
| Employee: Bertha Malasquez |
| Airport: Newark Liberty International Airport |
| Experience: Bertha was assisting passenger with information to Queens NY,Bertha realized that elderly
female passneger is struggling with luggage.The Emplayee requested a passsnger assit to the
airtrain platform.rralizing that it is going to be hard to carry the bag in the trains to her
destination,passenger decided to take a taxi.Bertha escorted her to our taxi stand in bravo. |
|
Work Location: ERMC
|
|
| Date: 10/8/20 |
| Employee: David Catarino |
| Airport: Newark Liberty International Airport |
| Experience: I observed David walking out of Terminal B towards the Level One frontage when he was stopped by a
passenger who was asking for directions. David took the moment needed to carefully explain to this lost
passenger how he can get to where it is he was heading. This moment of customer service is what truly helps
out our airport passengers-- excellent job! |
|
Work Location: Menzies Aviation
|
|
| Date: 10/8/20 |
| Employee: Keith Morris |
| Airport: Newark Liberty International Airport |
| Experience: I observed Keith managing a large line of passengers in the Immigration Hall effectively. He moved back and
forth directing passengers to CBP officers with a helpful attitude which was greatly appreciated by passengers
who had just arrived after long flights. The line would not have moved as quickly without his active
involvement. |
|
Work Location: ERMC
|
|
| Date: 10/8/20 |
| Employee: John Tam |
| Airport: Newark Liberty International Airport |
| Experience: Supervisor John Tam went above and beyond on 9/22. He encountered a couple with two luggage carts who
had come from a flight originating in Costa Rica and needed to get to P4 from Terminal B. The elevator on the
AirTrain Platform was out of service in Terminal B. John took the initiative to walk with the passengers, and
push one of their carts, to Terminal C, where they could use the elevator to take the carts to the AirTrain
platform and ride to P4. John demonstrated the best of WeSoar by showing such concern for the passengers. |
|
Work Location: ERMC
|
|
| Date: 10/8/20 |
| Employee: Thomas Meyers |
| Airport: Newark Liberty International Airport |
| Experience: Aces assist passengers to reunite with their son who was left on C platform to P4 platform by using his radio |
|
Work Location: ERMC
|
|
| Date: 10/7/20 |
| Employee: Devi Ramproop |
| Airport: JFK International Airport |
| Experience: Hello,
We are writing to thank your check in agent Devi Ramroop for her excellent service and patience while she
checked us in for our flight. We had a lot if luggage and a very nervous son who was fearful of being at the
airport much less flying given the pandemic. Thanks so much to Devi for being so patient and managing our
process very quickly and smoothly. She was incredibly friendly and patient and made the process a real
pleasure. Thank you so very much!
With best regards,
Lynne Gadkowski |
|
Work Location: Swissport
|
|
| Date: 10/7/20 |
| Employee: Ysvania Ciriaco |
| Airport: JFK International Airport |
| Experience: I want to commend Ysvania in her efforts this afternoon. She met Jetblue 520 from ATL at noon on 8/23/20 and
did a fantastic job of engaging with each passenger as they exited. Keeping track of passengers in the gate area
and even managed to find time to help dispense hand sanitizer.
We received this compliment from :
- Michael Guethlein
(Port Authority of NY&NJ)
Operations Group Supervisor |
|
Work Location: ERMC Aviation
|
|
| Date: 10/7/20 |
| Employee: Berkeley Smith |
| Airport: Newark Liberty International Airport |
| Experience: Berkeley approached the pax and asked, How can he help? Pax then explained his situation and Berkeley
answer all his questions and concerns about getting another flight. The pax was very upset about missing his
flight and was mad at everyone. Berkeley stayed professional and respectful while he assisted the pax. |
|
Work Location: ERMC
|
|
| Date: 10/7/20 |
| Employee: Keisha Richards |
| Airport: JFK International Airport |
| Experience: Keisha is always looking for ways to win the customer both internal and external customers. Passenger
tweeted "Keisha Richards" is making my original seat happen!!! Best team ever!!!! Keisha goes above and
beyond delivering customer service with a smile, friendly, courteous and knowledgeable. |
|
Work Location: Swissport-Virgin Atlantic
|
|
| Date: 10/7/20 |
| Employee: Marcella Edmonds |
| Airport: Newark Liberty International Airport |
| Experience: Marcella is the perfect aces she welcomes every passenger at Terminal C platform and is always in an
approachable position, she is very professional and hard working and makes ERMC Very proud . |
|
Work Location: ERMC
|
|
| Date: 10/7/20 |
| Employee: Antwan Cooper |
| Airport: Newark Liberty International Airport |
| Experience: Antwan always owns the customer experience when he is working the platforms, a family got separated on
the Air-train platform Terminal C and Antwan own this issue by calling the other Platform on the Radio to
have the family reunited . He always have a professional demeanor and is very approachable. |
|
Work Location: ERMC
|
|
| Date: 10/7/20 |
| Employee: Stephanie Rodriguez |
| Airport: Newark Liberty International Airport |
| Experience: Stephanie engaged a passenger on the airtrain platform,greeted and offer her assitance.the
passenger refused assistance and Stephanie continued to greet other passengers as they
exiting the airtrain to her platform.a few senconds latter she realized that thr passneger that
she engaged earlier is still on the platform with a confused face.Stephanie for a second time
greeted pax and and offer her assistance.passneger then start speaking spanish,Stephanie
assisted pax accordingly to her destination. |
|
Work Location: ERMC
|
|
| Date: 10/7/20 |
| Employee: Shequelle Williams |
| Airport: Newark Liberty International Airport |
| Experience: ERMC Supervisor Shequelle Williams is a professional, intelligent hands on young lady that continues to
SOAR in her duties. She displays strength and integrity with multi-tasking and helping with the International
flow of passengers and deligating and supervising her staff. She is hands on with setting up ropes and very
mindful of keeping the lines moving and the passengers safe as well as her staff. It is always a pleasure
working with her!! |
|
Work Location: ERMC
|
|
| Date: 10/6/20 |
| Employee: Marie Gelin |
| Airport: Newark Liberty International Airport |
| Experience: Marie Gelin has worked for Marshall retail Group for a some years now. She leads by example. And because
of that we are always over joy to hear of all the wonderful customer interactions and memories she creates
with our customers.
Marie is approachable and relatable to our customers. She went about and beyond for a customer who needs a
shirt in a bigger size. By calling and making sure the shirt was delivered directly to the store while the
customer waits. With his patience’s Marie used her charm and form a bond with him and got to a place where
she and the customer could laugh and share memories of family and kids. He was so please with her ability to
understand and be compassionate about this needs and willing to extend the helping hand of having someone
bring the item to him and not have him go looking for the item elsewhere. |
|
Work Location: Marshall Retail Group
|
|
| Date: 10/6/20 |
| Employee: Ann Evans-Spence |
| Airport: Newark Liberty International Airport |
| Experience: Ace Mrs Ann Evans-Spence is always friendly and kind towards passengers. Goes above and beyond at her
post. Takes charge of her area and is knowledgeable on every information regarding Immigration and around
the Airport. Patient and kind to passengers and fellow co-workers. Great person to work with. |
|
Work Location: ERMC
|
|
| Date: 10/6/20 |
| Employee: John Tam |
| Airport: Newark Liberty International Airport |
| Experience: Supervisor John Tam is a very dedicated worker. Always diligent in his duties. Knowledgeable in all areas at
the Airport and if not knows where to call and get the information. Always come to assist with crowd control
in B INS. A wonderful person to work with. |
|
Work Location: ERMC
|
|
| Date: 10/6/20 |
| Employee: Cheung Kwan |
| Airport: JFK International Airport |
| Experience: Kwan Cheung was involved with assisting a colleague experiencing a medical emergency. He was very
attentive and afforded assistance above and beyond. It is common to aid in an emergency. However, Kwan
consoled and worked at keeping the individual calm while requesting additional medical help. He was
focused; following all emergency protocols. |
|
Work Location: Bombardier Transportation (AirTrain JFK)
|
|
| Date: 10/6/20 |
| Employee: Ann Evan-Spence |
| Airport: Newark Liberty International Airport |
| Experience: Passenger arrived at the railink station few seconds late missing her train.
Passenger was in tears. She was rushing to meet up with family. Ann calm her down
walk with her to the Amtrak machine to see if see can modify her ticket. Passenger
was able to modify her ticket but she had to leave out of Newark Penn Station.
Passenger was very happy and satisfied . She kerp on thanking Ann for her help.
GREAT JOB! |
|
Work Location: Ermc
|
|
| Date: 10/6/20 |
| Employee: Michelle Roberts |
| Airport: Newark Liberty International Airport |
| Experience: Michelle Roberts is an ERMC Supervisor that works hard, is diligent, kind and always smiles. Michelle never
hesitates to help, advise and assist a passenger or colleague in need. She is always pleasant and goes above and
beyond in any situation handed to her. Her personality is a great asset as well as her professionalism! Its
always a pleasure to have her on our team!! |
|
Work Location: ERMC
|
|
| Date: 10/5/20 |
| Employee: Janet Martinez |
| Airport: Newark Liberty International Airport |
| Experience: During air train reduction I observed Janet utilizing the PA system to advise passengers of the stops the air
train will be making. She was polite and spoke in a professional manner. |
|
Work Location: ERMC
|
|
| Date: 10/5/20 |
| Employee: Ridline Jean-Phillips |
| Airport: Newark Liberty International Airport |
| Experience: Ridline reported for work as the relief on her way to terminal B level 2 door 9 she noticed an unattended bag
small carry on bag she immediately contacted AOC and me the E2 to advise us of the unattended bag. She
stood by until the bag was retrieved by PAPD. Great job |
|
Work Location: Ermc
|
|
| Date: 10/5/20 |
| Employee: Shatoya Shelder |
| Airport: Newark Liberty International Airport |
| Experience: Shatoya has always gone above and beyond, she is extremely knowledgeable with information she gives to
passengers on the other end of the phone and even to anyone in Control Desk that ask for help.
In my opinion she executes with excellence all of the we soar definitions. Thank you Shatoya for your
unselfish input at AOC. |
|
Work Location: ERMC
|
|
| Date: 10/5/20 |
| Employee: Efrain Carrero |
| Airport: LaGuardia Airport |
| Experience: Efrain Carrero was alert and aware of his passengers frustration as they tried to figure out the MTA MetroCard
system. The passengers were visiting New York for the first time and decided to use public transit. Efrain
showed the passengers how to purchase a MetroCard and then explained the connections to the SBS 70. Efrain
then walked them over to the bus stop , got the SBS receipt for the (4) members of the family. The passengers
were very thankful and more so surprised. They did not except this type of courtesy / assistance in NEW
YORK!
Efrain was welcoming and wished the passengers a pleasant stay in NYC, the passengers were very delighted
with Efrain and thanked him. |
|
Work Location: ERMC AVIATION
|
|
| Date: 10/5/20 |
| Employee: Astaija Johnson |
| Airport: Newark Liberty International Airport |
| Experience: I saw her being very courteous to the passengers as they were on the platform going to their destination. |
|
Work Location: ERMC
|
|
| Date: 10/5/20 |
| Employee: Larry Moore |
| Airport: Newark Liberty International Airport |
| Experience: I observed him greeting all passengers as they arrived on the platform and giving them direction to there
destination |
|
Work Location: ERMC
|
|
| Date: 10/2/20 |
| Employee: Carmen Yela |
| Airport: Newark Liberty International Airport |
| Experience: Carmen has shown above and beyond knowledge of the position she holds. She is respectful, kind, helpful and
as a supervisor holds a disposition of authority that is admirable.
I have seen Carmen work with Aces and Supervisors at Control Desk and I believe one day I would be able to
demonstrate such clean and clear advanced excellence.
Go Carmen You Soar |
|
Work Location: ERMC
|
|
| Date: 10/2/20 |
| Employee: Maxine Reynolds |
| Airport: Newark Liberty International Airport |
| Experience: Ms. Maxine Reynolds displays not only kindness but a willingness to help when dealing with difficult
passengers. |
|
Work Location: ERMC
|
|
| Date: 10/2/20 |
| Employee: Michelle Roberts |
| Airport: Newark Liberty International Airport |
| Experience: Michelle Roberts's ability to assist passengers in their time of need shows her kindness. She's able to put herself
in the passenger's shoes and goes above and beyond. |
|
Work Location: ERMC
|
|
| Date: 10/1/20 |
| Employee: Shatoya Felder |
| Airport: Newark Liberty International Airport |
| Experience: ACE Shatoya Felder exemplifies the meaning of efficiency and courtesy when answering the Airport
Information line decimating information to inquiries regarding flight information, COVID, airport and airline
requirements. Always giving all the details and more that the customer may need. |
|
Work Location: ERMC
|
|
| Date: 10/1/20 |
| Employee: Jordan Mounds |
| Airport: Newark Liberty International Airport |
| Experience: ACE Jordan Mounds is one of the most dedicated to good customer service, employee's I have had the
pleasure to work with. Always going above and beyond in assisting airport customers in any way he can with a
warm, polite and professional demeanor. He makes them feel not only welcome when traveling through our
airport, but cared for as well. He greets them with a warm smile, and invites them to tell him how he may
assist them in a way that makes them feel he genuinely cares. Then proceeds to give them assistance in a way
that any directions or information needed is perfectly clear, leaving the passenger satisfied and confident as
they continue on their way. |
|
Work Location: ERMC
|
|
| Date: 10/1/20 |
| Employee: Chris Sanchez |
| Airport: Newark Liberty International Airport |
| Experience: Chris takes responsibilities and own it. He doesn't make excuses he just does what's right to make his customers
happy. He has been here throughout the entire pandemic, never complaining. |
|
Work Location: Green Beans Coffee
|
|
| Date: 10/1/20 |
| Employee: Anthhony Okonmah |
| Airport: Newark Liberty International Airport |
| Experience: Anthony has been here through out the entire pandemic, smiling, helping customers while being respectful and
safe. Never complaining and always willing to help! |
|
Work Location: All You Need
|
|
| Date: 10/1/20 |
| Employee: Bowen Kyles |
| Airport: Newark Liberty International Airport |
| Experience: Bowen is always approachable with a big smile and friendly words. He will brighten your day by just having a
conversation. He has been here through out the entire pandemic, never complaining, always ready to help! |
|
Work Location: Green Beans Coffee
|
|
| Date: 10/1/20 |
| Employee: Alfred Simmons |
| Airport: Newark Liberty International Airport |
| Experience: Employee was attending to a passenger that was looking for JetBlue airline, employee own the problem and
escorted passenger to JetBlue counter. Alfred is always approachable and ready to help passengers. |
|
Work Location: Ermc
|
|
| Date: 10/1/20 |
| Employee: Stephanie Rodrigues |
| Airport: Newark Liberty International Airport |
| Experience: Stephanie does a wonderful job on Bravo platform she makes it her duty to say hello to every passenger with
a welcome, and is always ready to provide information to the passengers. She is very visible on the platform
and shows good crowd control techniques. |
|
Work Location: Ermc
|
|
| Date: 10/1/20 |
| Employee: Shatoya Felder |
| Airport: Newark Liberty International Airport |
| Experience: Shatoya has always gone above and beyond by ensuring the passengers are informed and gives various
options for them to choose from. She’s compassionate and friendly. |
|
Work Location: ERMC
|
|
| Date: 10/1/20 |
| Employee: Kayla Reed |
| Airport: Newark Liberty International Airport |
| Experience: At the Rail Link Station I witness Aces assist two passenger who had missed there train to Washington by
using the Kiosk and obtain there tickets to board the last train. |
|
Work Location: ERMC
|
|
| Date: 10/1/20 |
| Employee: Shatoya Felder |
| Airport: Newark Liberty International Airport |
| Experience: I’d like to nominate one of the ACES from the Landside Control Center for Seeks to Connect; Shatoya
Felder has been amazing answering all the calls in the midst of the pandemic when many passengers are
confused or overwhelmed with the deluge of regulations, protocols, and new procedures impacting travel.
She had a passenger on speaker phone, and one said, “If this is recorded, I hope your colleagues hear this,
because you’ve been a HUGE HUGE help to me.”
She’s been very diligent with attempting to interpret the travel restrictions and explain the best resources for
passengers to use (as opposed to just transferring callers to CBP or their air carrier) and also really knows
her stuff, she is kind, maintains her composure, and is always a pleasure to work alongside. She is an
ACES Supervisor also (sometimes she wears blue, sometimes she wears red) and I've seen her do a
wonderful job to make sure her colleagues are on the right track as well. I really hope Shatoy |
|
Work Location: ERMC
|
|
| Date: 10/1/20 |
| Employee: Adam Matrigali |
| Airport: Newark Liberty International Airport |
| Experience: Greet every passenger on platform and provide them with information to where they want to go |
|
Work Location: Ermc
|
|
| Date: 10/1/20 |
| Employee: Diana Galvis |
| Airport: Newark Liberty International Airport |
| Experience: Diana was on break but took time to help several passenger with information where they want to go |
|
Work Location: Ermc
|
|
| Date: 10/1/20 |
| Employee: Wilene Phillips |
| Airport: Newark Liberty International Airport |
| Experience: Ms Phillips is always approachable, professional and knowledgable. She always welcomes you with a smile
and WELCOME TO NEWARK AIRPORT! she is a pleasure to work with and is both considerate and caring
she is a great addition to Newark! |
|
Work Location: ERMC
|
|
| Date: 10/1/20 |
| Employee: Corey Price |
| Airport: Newark Liberty International Airport |
| Experience: During Covid19 and working in Terminal B INS I observed and worked with Corey Price. He is an
outstanding team player, is always available and ready to help out an give a helping hand with overflow and
passenger service. He is a hard worker and very dedicated to giving customer care and helping his fellow co-
workers, he is truly an asset!! |
|
Work Location: ERMC
|
|
| Date: 9/30/20 |
| Employee: Nashay Howard |
| Airport: Newark Liberty International Airport |
| Experience: Nashay does an amazing job making sure the ACES are in full uniform. Always
sending the team out to the field with a positive energy. Always making sure the team
on point. And that they have the knowledge they need to complete their day. Please
continue to do a great job |
|
Work Location: Ermc
|
|
| Date: 9/30/20 |
| Employee: Stafford Woods |
| Airport: Newark Liberty International Airport |
| Experience: Staffod assisted a lady traveling with her two children. She had lots of bags and a
stroller. Stafford help the lady to the United check in counter. Stafford made sure the
lady and her kids was in good hands. Great job! |
|
