Date: 07/19/2023 |
Employee: Dorraine Mansano |
Airport: Newark Liberty International Airport |
Experience: Please pass on my thanks to TSA officer Mansano for being very professional in discharging her duties. She
was very polite in giving directions and providing guidance to passengers through A3 TSA checkpoint
scanner. She was very firm, humble, and connected very well to passengers needs.
Great Job!
Thank You.
Ramchandar Motiram
Port Authority |
Work Location: TSA
|
|
Date: 08/01/2022 |
Employee: Virginia Moreno |
Airport: JFK International Airport |
Experience: Aces Virginia Moreno went above and beyond in assisting an elderly passenger with luggages from terminal 2
to terminal1 airtrain station as terminal 2 airtrain station is closed due to construction. Passenger was extremely
grateful for the help as the aces make sure that she went on the train to terminal 4 as she was going on a Kenya
airways flight. |
Work Location: ERMC
|
|
Date: 08/01/2022 |
Employee: Georgia Capleton-Walsh |
Airport: JFK International Airport |
Experience: Aces Georgia was observed assisting passengers in a proactive and friendly demeanor. Aces was welcoming
and knowledgeable during her interactions. Thank you Georgia for consistencies in delivering excellent
customer service. |
Work Location: ERMC
|
|
Date: 07/31/2022 |
Employee: Miguel Tabar |
Airport: Newark Liberty International Airport |
Experience: The above employee observed that I was having trouble locating the proper check in counter. He walked over
to me and looked to connect and assist me with upmost professionalism. World class service in my opinion. |
Work Location: UNITED
|
|
Date: 07/30/2022 |
Employee: Tshering Dandu |
Airport: LaGuardia Airport |
Experience: He works for night supervisor, he is the best doing his job and helping for any who need.Wishing him best
luck. |
Work Location: ABM
|
|
Date: 7/29/2022 |
Employee: Janie Westfield- McGivney |
Airport: JFK International Airport |
Experience: Janie was very helpful with a Family of Passengers. When I came to the Terminal the Passenger came to me
and told me how much Janie helped her out and how much she appreciates her work. |
Work Location: ERMC Aviation
|
|
Date: 07/29/2022 |
Employee: Tsering Dhundup |
Airport: LaGuardia Airport |
Experience: He is so dedicated and obedient to his service. He friendly to all workers. He respects to all . He makes tha
task easy by encouraging people. I feel comfortable with him because I feel his patience, cooperative
behavior and always smiling to the entire team under him. |
Work Location: ABM
|
|
Date: 7/28/22 |
Employee: Eritha Clitus |
Airport: JFK International Airport |
Experience: ACES Eritha Clitus is being recognized for her dedication to ERMC. She's always available to
pick up extra shifts and showed case tremendous work ethics at the T8 garage on 7/10. |
Work Location: ERMC
|
|
Date: 7/28/22 |
Employee: Christopher Adrien |
Airport: Newark Liberty International Airport |
Experience: I am nominating Christopher for his commitment, selflessness, & the energy he brings everyday he's at work.
He has stepped up in helping me adjust to the store as I have just transferred from Terminal B, he's taken the
time to do extra task without ask & just his overall positive energy & customer service as he demonstrates both
We Soar standards & the Inmotion sales formula on a daily basis. |
Work Location: Inmotion Entertainment
|
|
Date: 7/28/22 |
Employee: Omara Olazabal |
Airport: Newark Liberty International Airport |
Experience: I'm nominating Omara for her daily commitment to her job, her staff & her customers. In the last few months
she has taken on the responsibility of multiple locations as well as new responsibilities, while not only
maintaining her great positive energy, but also keeping her staff with that same energy, as they all demonstrate
the We Soar standard. |
Work Location: Inmotion Entertainment
|
|
Date: 7/28/22 |
Employee: Shantel Smith |
Airport: Newark Liberty International Airport |
Experience: Shantel always goes above and beyond to not only provide excellent service to her guests but takes that same
approach when it comes to helping out her coworkers as well. She does not hesitate to jump in wherever
needed, and prioritizes the guest experience above all else. It's been a pleasure working with Shantel and
watching her grow as a server. She is the true definition of a team player. |
Work Location: Little Purse Dumpling Den C1
|
|
Date: 7/28/22 |
Employee: Adama Toure |
Airport: Newark Liberty International Airport |
Experience: AOC received the following complement through CXM: I needed several kinds of questions answered and
went to the PA info center. Each time I approached, Adama T stepped forward and gave me her full attention.
She was knowledgeable,courteous, pleasant, and conversant in English and French. She was also familiar with
resources and technology, getting out an ipad and found a bus schedule. She never got impatient or dismissive
with me though I kept coming back and had complaints. It was a pleasure to be served by her. She should be
commended! |
Work Location: Gateway
|
|
Date: 7/28/22 |
Employee: Carlos Muñoz |
Airport: Newark Liberty International Airport |
Experience: In the last month, Carlos has been key to improve our Customer experience at our Global Bazaar at C3. He not
only has provided excellent customer service to our guests, but has worked with our cooks to improve their
approach and connection with the guests. He saw an opportunity to improve something and has owned the
process. We have received great feedback from guests about Carlos and his team. |
Work Location: OTG
|
|
Date: 07/28/2022 |
Employee: Joseph Biswas |
Airport: JFK International Airport |
Experience: Mr. Biswas was assisting a wheelchair passenger who had planned to meet a limousine outside of Terminal 4.
Upon exiting customs, the limousine driver was not present to meet the passenger. Mr. Biswas waited with the
passenger in the arrivals hall until the limousine drive could be reached.
The passenger stated to me that Mr. Biswas was extremely accommodating to them when they ran into their
issue and eased their concerns about travelling through JFK. The passengers exact quote was "now we know
that JFK is our airport" |
Work Location: PAX Assist
|
|
Date: 07/27/2022 |
Employee: Virginia Moreno |
Airport: JFK International Airport |
Experience: Virginia is always assisting passengers with translation and welcoming everyone with a smile. |
Work Location: ERMC
|
|
Date: 7/27/2022 |
Employee: Marie Brewster |
Airport: JFK International Airport |
Experience: Marie is a volunteer for the travelers aid at terminal #4 and all the time I work next to her I
be impressed with the type of customer service she offers to the passengers, she's full of
patience and take her time when assisting passengers, I want to thanks Marie for everything
she does and for her passion. |
Work Location: Traveler's Aid
|
|
Date: 7/27/2022 |
Employee: Nelson Medina |
Airport: JFK International Airport |
Experience: So on Wednesday July 27th I assisted a non-English speaker passenger that needed help
getting a car service to EWR Airport, I helped the lady book the car service but for some
reason the driver couldn't get in touch with the lady, the lady came back looking for me to try
to get in touch with the driver but I was on my break but my supervisor Nelson happened to
be at the welcome center and since he also speak Spanish he assisted the passenger, called the
car service and stayed with the passenger until she got picked up, the passenger was very
nervous about not making her flight. Thanks to supervisor Nelson for an excellent job and
for making sure this passenger got to her destination. |
Work Location: ERMC
|
|
Date: 07/27/2022 |
Employee: Rikya Kee |
Airport: JFK International Airport |
Experience: ACES Rikya Kee went above and beyond for a non-english speaking passenger whose flight was cancelled and
needed help. She exceeded expectations by using her tablet and translating in order to help and provide
information. Passenger was very happy and stated she never felt there was a language barrier because Rikya
was AMAZING! |
Work Location: ERMC Aviation
|
|
Date: 07/26/2022 |
Employee: Virginia Moreno |
Airport: JFK International Airport |
Experience: Aces Virginia Moreno is being recognize for her consistencies in her daily passenger interactions. Virginia have
been observed always going above and beyond in her duties to passengers and coworker at all times. |
Work Location: Unifi Services
|
|
Date: 07/26/2022 |
Employee: Allan Pilgrim |
Airport: JFK International Airport |
Experience: Aces Allan Pilgrim is being observed going above and beyond in assisting a passenger that going on a flight to
Madrid and was late for check in. Aces accompanied passenger to the check in counter and then took him to
TSA to get him processed in a timely manner so as not to missed his flight. |
Work Location: ERMC
|
|
Date: 07/25/2022 |
Employee: Nelson Medina |
Airport: JFK International Airport |
Experience: Aces Supv. Nelson Medina was observed assisting employees and passengers in a proactive manner. Aces
Supv. displayed knowledge and is approachable on all issues and does not hesitate to accompany passenger to
the airtrain platform or across the street to the yellow taxi. |
Work Location: Unifi Services
|
|
Date: 07/25/2022 |
Employee: Allan Pilgrim |
Airport: JFK International Airport |
Experience: Allan helped a passenger connect to wifi so the passenger can get in touch with family members about his missed connection. The passenger cell service was unavailable and he wasn't able to get the airport wifi working |
Work Location: ERMC Aviation
|
|
Date: 7/23/22 |
Employee: Maria Dionicio |
Airport: Newark Liberty International Airport |
Experience: I would like to commend ERMC ACES Maria Dionicio for her quick response and action. At 2:02 pm, a
passenger began falling backwards on the up escalator B-4, to the Airtrain platform. The ACES heard the
commotion from the Airtrain Entrance and quickly ran over to stop the escalator. She then proceeded to assist
and check on the passenger while radioing the Landside Control Desk advising of the situation. She made sure
the passenger was ok and continued contact via the radio to keep the Landside Control Desk advised.. Thanks
to this ACES quick response it aided it helping to prevent serious injuries. She was precise and informative .
Well done and continue to SOAR!!!! |
Work Location: ERMC
|
|
Date: 7/22/22 |
Employee: Yasmin Fells |
Airport: New York Stewart International Airport |
Experience: She is very welcoming and helpful. |
Work Location: ERMC Aviation
|
|
Date: 07/22/2022 |
Employee: Pratima Pharsi |
Airport: JFK International Airport |
Experience: Pratima Pharsi was observed helping a group of passengers that was trying to get to their hotel. Pratima gave
them all options of transportation then proceeded to make the phone call to their carrier, she even accompany
the passengers to their carrier as they were nervous about not recognizing the vehicle as the pick up area was so
crowded. |
Work Location: Unifi Services
|
|
Date: 07/22/2022 |
Employee: Dominga Garciaabreu |
Airport: LaGuardia Airport |
Experience: I came across Dominga while using the women's restroom at Terminal C. Dominga was working hard and
making sure the restroom area was maintained spotless and sanitized but I noticed also, with my colleague,
some of the stalls had damaged fixtures. When we spoke to Dominga about them, she let us know they had
been reported and even went on to show us more repairs needed in the restroom. This demonstrated to us how
important her work area and responsibilities are to her. For this, I'm nominating Dominga for Exceeding
Expectations as an extremely dedicated airport employee. |
Work Location: SBM Management
|
|
Date: 07/20/2022 |
Employee: Ivelie Alcide |
Airport: JFK International Airport |
Experience: Ivelie Alcide , service is beyond amazing, always smiling and warm welcoming. |
Work Location: Uptown
|
|
Date: 07/20/2022 |
Employee: Jamil Choudhury |
Airport: JFK International Airport |
Experience: Passenger did not speak English and was worried about the process. Jamil and the rest of the T4 staff assisted
from the gate all the way to their next flight at another terminal. He took the luggage to bag storage for free
until the passenger could check in. Providing customer service and waiving all the fees were above and beyond
his required task- Thank you Jamil for your continue leadership and all the work behind the scenes.
Baba. |
Work Location: Smartecarte
|
|
Date: 7/20/2022 |
Employee: Amanda Singh |
Airport: JFK International Airport |
Experience: Amanda S. was given a passport found in Terminal 4, and with persistence she was able to find its owner before
he boarded his flight! Until that moment, passenger was unaware his valuable document was missing! |
Work Location: Travelers Aid
|
|
Date: 07/19/2022 |
Employee: Deborah Watson |
Airport: JFK International Airport |
Experience: As the Hallmark lead Deborah was able to handle the chaos in the CBP hall, she communicated, followed up
and assisted passengers through the hall while pushing the line and putting the operations first. Thanks for all
of your hard work! |
Work Location: Hallmark Aviation
|
|
Date: 7/19/2022 |
Employee: Joshua Diamond |
Airport: JFK International Airport |
Experience: A worried daughter connected with IAT hoping for assistance for her elderly father, who only speaks Hebrew
and was traveling by himself. Josh went above and beyond assisting Mr. Simon. He patiently communicated
via translator throughout the entire journey - from meeting the guest at the airplane, going through passport
control, retrieving luggage, storing bags, going through security and finally arriving at the WingTips lounge,
where guest safely and happily waited for this daughter to arrive 5h later. When I arrived at the lounge, Mr.
Simon was very happy and kept thanking Mr. Diamond over and over, then he couldn't help but hug Josh
while repeatedly saying "thank you" :) When I thanked Josh for staying over his past scheduled shift time, he
replied "It was very rewarding to see how happy he (Simon) was" |
Work Location: JFKIAT
|
|
Date: 07/17/2022 |
Employee: Giovanny Gonzalez |
Airport: JFK International Airport |
Experience: Giovanny Gonzalez encountered a passenger at Federal Circle. He provided excellent customer service. The
passenger relayed his experience through the QR code (response ID 1488) on the train (vehicle 120). To recap
his comment " Giovanni (ATU 180) is an amazing employee. He goes above and beyond. He was helping
everyone at the station and making sure everyone got on the correct train. He was energetic, helpful, kind, and
caring. This is extremely unique. All of my travels. I was so impressed. Please give him as many raises as
possible. He deserves it all. I would be happy to speak further about my 5 minute interaction with him that I
will remember forever. He was that good." |
Work Location: Alstom group
|
|
Date: 07/16/2022 |
Employee: Sebastian Kunkowski |
Airport: Newark Liberty International Airport |
Experience: I reached out to Sebastian to assist with a guest that we had. Sebastian helped to give an excellent experience to
our guest and made sure that all needs were taken care of. Sebastian's attitude to assist came natural and you
can truly feel his WeSoar focus! |
Work Location: United Airlines
|
|
Date: 7/15/2022 |
Employee: Gardinet Martin |
Airport: Newark Liberty International Airport |
Experience: Gardinet is one of the most polite cleaners who has graced this office. She always greets everyone with a warm
smile and is always willing to go the extra mile ensuring the office is spotless. Thanks for all of your help
Gardinet. Continue to SOAR! |
Work Location: Tri B
|
|
Date: 07/15/2022 |
Employee: Verlande Benoit |
Airport: Newark Liberty International Airport |
Experience: I was walking through the C checkpoint queue and a customer found an ID card of sorts on the ground. The
ID card only had a name, no company or unique markings. I approached Verlande working near the Premier
Access line and she offered to take it to United for me which I really appreciated. Thanks for stepping in and
Owning It! |
Work Location: United
|
|
Date: 7/15/2022 |
Employee: Jane Mrosko |
Airport: JFK International Airport |
Experience: I want Jane to be recognized for everything she does to assist passengers, Jane is the
Traveler's Aid manager and any time I need her help in assisting any passenger she is always
available. On Friday July 15th I was working at the JFK information Center and a passenger
called several times because she was missing her suitcase which contained her medications,
the passenger arrived with ELAL and she couldn't get in touch with anyone, I called Jane and
she got in touch with IAT and she was able to get information about the passenger luggage.
Jane went above and beyond and I appreciate everything she does on a daily basis. Thanks
Jane. |
Work Location: Traveler's Aid
|
|
Date: 07/15/2022 |
Employee: Frankell Perez |
Airport: JFK International Airport |
Experience: Frankell Perez consistently has a people-first attitude. Customer came to him to store bags because he
missed his flight and was very agitated. Frankell engaged with him by interacting with him and calming him
down. Once the transaction was completed, Frankell informed him about some of the concessions we have
within the airport where he can sit down and relax (TWA). Customer choose to go to the city and Frankell
directed him step by step on how he can take the public transportation and go to the city.
Passenger wrote a comment on our survey:
The guy was very nice and prompt helping us. |
Work Location: Smarte Carte
|
|
Date: 7/14/2022 |
Employee: Ana Munoz |
Airport: Newark Liberty International Airport |
Experience: Ana was very welcoming to the customers and always has a big smile on her face. Ana has been working extra
hard to make sure that she helpful with her team and providing great customer service |
Work Location: HMSHost
|
|
Date: 07/13/2022 |
Employee: Paul Hobbs |
Airport: Newark Liberty International Airport |
Experience: Paul was at the Gates Level actively assisting passengers with a positive and spirited demeanor. I noticed Paul
remained in place to be able to assist and engage multiple customers. Great job Paul! Thanks for being a
model for our WE SOAR Standards |
Work Location: Intercon Security
|
|
Date: 07/13/2022 |
Employee: Rosaida Tapia |
Airport: LaGuardia Airport |
Experience: I almost brought Rosaida to tears when I told her about the nomination for her outstanding work. Rosaida
who is an amazing bathroom attendant at Terminal B was cleaning her area with perfection. During my
inspections of the restrooms post-security, I noticed 2 busy restrooms that needed immediate attention.
When I approached Rosaida, she mentioned how the bathroom attendants are assigned to specific restrooms
but that she would go and clean them. I pointed out exactly to the restrooms and Rosaida was on it. At the
same time, she told me she couldn't believe I was nominating her for a WE SOAR award because she just
started 3 months ago and was so grateful that she was getting recognized. Rosaida shared her story with me
how she always takes her role seriously as a worker and makes sure the standards are met that her employer
has requested of her. I am so glad we have an airport employee like Rosaida working at LGA. |
Work Location: ABM Aviation, INC.
|
|
Date: 07/13/2022 |
Employee: Angela Dickerson |
Airport: JFK International Airport |
Experience: Working with my team member Angela makes comes into work at the crack of dawn so FUN!!.
She's incitful, funny, and knowledgeable. She's a force to be recondon with! SIMPLY
FABULOUS. |
Work Location: ERMC Aviation LLC
|
|
Date: 07/13/2022 |
Employee: Latesha Mayers |
Airport: Newark Liberty International Airport |
Experience: On July 13, 2022 at 2148 SIC Luwanna Adams called stating that the P6 Lot supervisor (Latesha Mayers)
witnessed a patron falling in the lot. When I arrived to the P6 parking lot Latesha Mayers was comforting
one of our patrons with a chair and some water while keeping her calm.. Judith Borgardts the patron in
question was searching for her car when she suddenly fainted, and that's when Latesha Mayers responded
immediately to the patrons aid. The patron fainted near the ABM break office and luckily Latesha Mayers
was there to assist right away. While Latesha was assisting Miss Borgardts she called PAPD to respond,
UMDNJ also responded. Paramedics examined the patron (Judith Borgadts) blood pressure and oxygen
levels , everything appeared normal and released her on site. Patron stated she didn't eat on her 5 hour flight
back from Seattle and was also fatigued.
I would like to nominate "Latesha Mayers" for a We Soar Award for going above and beyond. |
Work Location: ABM Parking
|
|
Date: 07/13/2022 |
Employee: Juan Perez |
Airport: JFK International Airport |
Experience: I have been helping a passenger for about two days trying to locate her daughter's missing baggage. I contacted
the airline through their number, went to the airline and spoke to several people trying to locate this suitcase.
On Wednesday I decided to approach Pacific Atlantic Handling again and was greeted with a very warm
welcome. I then explained the passenger's situation to Juan and he was amazing! He checked the system, spoke
to the passenger's mother herself and even located the suitcase! He gave us all the updates and reassured the
mother which put her at ease. He went above and beyond, his patience was outstanding. The passenger and her
mother were both elated. |
Work Location: Pacific Atlantic Handling
|
|
Date: 07/11/2022 |
Employee: Candido Cepeda |
Airport: Newark Liberty International Airport |
Experience: Mr. Cepeda received a compliment through our PANYNJ contact us form. A passenger switched passports with
her husband without paying attention. After, she realized her phone was not working. Terrified that she would
not be able to catch her husband before he boarded his train back to Philadelphia, she boarded the AirTrain and
proceeded to look for her husband at the NEC station. Mr. Cepeda was able to help this passenger, tracking
down her husband prior to departure. The passenger explains that she is a very experienced traveler, and that
Mr. Cepeda is the best customer service representative that she has met. She wishes to thank him from saving
her from a nightmare. Great job Mr. Cepeda!! |
Work Location: ERMC
|
|
Date: 07/09/2022 |
Employee: John Tam |
Airport: Newark Liberty International Airport |
Experience: John always goes above and beyond managing our passenger queues. He is a fantastic employee. |
Work Location: ERMC Aviation LLC
|
|
Date: 07/09/2022 |
Employee: Cynthia Callaway |
Airport: Newark Liberty International Airport |
Experience: Cynthia is the most helpful manager I’ve ever had. |
Work Location: Otg
|
|
Date: 7/8/2022 |
Employee: Kyeishah Derrick |
Airport: Newark Liberty International Airport |
Experience: Kyeishah was recognized by a flight attendant and given chocolates for always making his day! |
Work Location: HMSHOST - Starbucks
|
|
Date: 07/07/2022 |
Employee: Alitash Brown |
Airport: JFK International Airport |
Experience: Alitash is being recognized for exceptional customer service at T8. She was observed
assisting a passenger with transportation information to get to Manhattan. She gave
the option of public transportation, uber or yellow cab. She also gave the passenger
directions to where they should stand or walk to. Amazing job Alitash! |
Work Location: ERMC AVIATION
|
|
Date: 07/07/2022 |
Employee: Alitash Brown |
Airport: JFK International Airport |
Experience: Alitash is being recognized for exceptional customer service at T8. She was observed assisting a passenger with
transportation information to get to Manhattan. She gave the option of public transportation, uber or yellow
cab. She also gave the passenger directions to where they should stand or walk to, to get their transportation of
choice. Amazing job Alitash! |
Work Location: ERMC
|
|
Date: 07/07/2022 |
Employee: Md Ataur Rahman |
Airport: JFK International Airport |
Experience: On 7/7/22, a mother with two kids arrived with Uzbekistan airlines and did not speak English and asked MD
for help after they came out of secondary. Since they were late some of their bags were not on the carousel.
The woman was scared and panicking. MD took her luggage tags and console her by assuring her that
everything will be alright. MD took her luggage tags and went around looking for her bags while she stood
waiting with her kids. Md found the 9 bags and took her out and waited with her until her husband arrived.
Md Ataur always has a great attitude when dealing with customers. He never shows his frustration or that he
is struggling when he gets a difficult job. Md is also very empathetic and shows kindness towards his
passengers.
Passenger informed us by text with the following message:
MD Rahman is an excellent service provider. He helped my family to transport my many bags with ease.
He is very well mannered staff! Recommend him a lot. |
Work Location: Smarte Carte
|
|
Date: 7/7/2022 |
Employee: Sebastian Gay |
Airport: LaGuardia Airport |
Experience: On Thursday, July 7 Gategourmet employee Sebastian Gay was catering Delta Flight 5272, a CRJ900. He
noticed that the nose of the aircraft was shifting upwards significantly. He immediately alerted the gate agent,
who then stopped boarding until they could determine what had happened. Once cleared, Delta continued
boarding the plane and it departed safely. |
Work Location: Gategourmet
|
|
Date: 07/06/2022 |
Employee: Nathalie Elie |
Airport: JFK International Airport |
Experience: Always willing to help and assist. Informative and supportive of customers needs |
Work Location: American Airlines
|
|
Date: 07/06/2022 |
Employee: Flor Garcia |
Airport: JFK International Airport |
Experience: Flor Garcia has been working for ABM for many years.
She always so helpful with everyone in the office , and always does her job above and beyond. |
Work Location: ABM
|
|
Date: 07/05/2022 |
Employee: MD Fazle Anwar |
Airport: JFK International Airport |
Experience: Aces MD. Fazle went above and beyond in assisting an elderly couple that came off
an Air India flight and the male passenger exited customs and immigration to look
for his son whilst his wife remained at the carousel for the bags, unfortunately he
couldn't get into the secure area. Aces help him to get a wheelchair and a skycap to go
inside and help the female passenger with the luggage and unite her with her
husband and son in the arrival area. |
Work Location: ERMC AVIATION
|
|
Date: 07/05/2022 |
Employee: MD Fazle Anwar |
Airport: JFK International Airport |
Experience: Aces MD. Fazle went above and beyond in assisting an elderly couple arriving on Air India flight at terminal 4.
The male passenger exited customs and immigration area in search of his son and did not know that he could
not go back to claim his luggage. The female passenger remained at the carousel with all of the luggages. Aces
Fazle help the male passenger to get a wheelchair and seek help with a skycap to go to the carousel to assist the
female passenger with the luggages and unite her with her husband and son in the arrival area. |
Work Location: ERMC
|
|
Date: 07/05/2022 |
Employee: Kalli Mihalatos |
Airport: Newark Liberty International Airport |
Experience: Due to a mechanical issue, a Southwest Airlines flights with 147 passengers diverted to EWR Liberty Int’l Airport. As
Southwest does not operate at EWR, it was a team effort as the Port Authority Terminal B Customer Service team
coordinated to handle this flight diversion. A part of the support was our ACES team - I observed ACES (ERMC)
Kalli Mihalatos own the customer experience in the baggage claim area - her strong and ongoing communication with
the passengers was reassuring and calming as many passengers were unsure of what was next. Kalli truly exemplified
what world class organizations aspire to do - it made a positive difference for every customer she engaged with. |
Work Location: ERMC
|
|
Date: 07/04/2022 |
Employee: Saif Ullah |
Airport: JFK International Airport |
Experience: Passenger arrived in FIS and was very tired. He asked Porter Saif Ullah for help. Saif Ullah noticed how
tired he was and provided exemplary service by asking the passenger to sit down while he collects the
luggage's for him. Passenger had pictures of luggage's along with the luggage tags. Saif ullah took the
pictures and the luggage tags and collected the five luggage's for him. Saif was with him all the way until
his ride arrived.
Saif has a natural ability to understand and feel what his customers are experiencing, and he meets their
needs effectively. Saif constantly receives praises by our passengers. The passenger reached out to me, and I
asked him to complete a survey. Below is what the passenger wrote on survey:
Mr. Saefullah is very helpful person.
I gave him the pictures oh bags and he took care the rest. I am very happy with him. |
Work Location: Smarte Carte
|
|
Date: 7/4/22 |
Employee: Prakash Gurung |
Airport: JFK International Airport |
Experience: Prakash and Indrani Adhar were both working in the FIS/CBP in the morning of 4/7/22 when Prakash found
two men who had just arrived from the Uzbekistan flight hiding in the men's bathroom in CBP after the flight
had already cleared. Prakash immediately informed his Supervisor, Indrani Adhar of the situation who then
notified the USCBP Supervisor on duty who took action and escorted both men to USCBP secondary. Due to
Prakash and Indrani's quick thinking and situation awareness, they were able to prevent potential future issues. |
Work Location: Hallmark Aviation Services
|
|
Date: 7/4/22 |
Employee: Indrani Adhar |
Airport: JFK International Airport |
Experience: Indrani and Prakash Gurung were both working in the FIS/CBP in the morning of 4/7/22 when Prakash found
two men who had just arrived from the Uzbekistan flight hiding in the men's bathroom in CBP after the flight
had already cleared. Prakash immediately informed his Supervisor, Indrani Adhar of the situation who then
notified the USCBP Supervisor on duty who took action and escorted both men to USCBP secondary. Due to
Prakash and Indrani's quick thinking and situation awareness, they were able to prevent potential future issues. |
Work Location: Hallmark Aviation Services
|
|
Date: 07/04/2022 |
Employee: Saif Ulla |
Airport: JFK International Airport |
Experience: Passenger Dhalim arrived with kids from a stressful journey and requested a porter and just wanted to leave the
airport. Porter Saif Ulla interacted with him and his family and noticed how exhausted they were. Saif asked
them for their tags but instead they had pictures of the bags. Saif instructed them to sit down and hand over the
phone so he can locate the bags for them and take them out to their way.
Comment made by Passenger from our survey:
Mr. Saefullah is very helpful person. I gave him the pictures oh bags and he took care the rest. I am very happy
with him. |
Work Location: Smarte Carte
|
|
Date: 7/1/22 |
Employee: Naylene Vasquez |
Airport: Newark Liberty International Airport |
Experience: Naylene helped work the line with her baristas and provided great cusomer service and hit high sales! |
Work Location: Starbucks
|
|
Date: 7/1/22 |
Employee: Peter Percy |
Airport: Newark Liberty International Airport |
Experience: Peter helped a customer who was not having the best experience in the airport and made sure he got a great
quality beverage and great customer service. |
Work Location: HMSHOST - Starbucks
|
|
Date: 7/1/22 |
Employee: Subodh Bafna |
Airport: JFK International Airport |
Experience: Passengers in the queue utilized the Forrester Unit and commented: Exceptional Employee Courtesy. |
Work Location: ABM Taxi
|
|
Date: 7/1/22 |
Employee: Subodh Bafna |
Airport: JFK International Airport |
Experience: Positive response from a passenger entered in the Forrester Unit: "Exceptional employee courtesy" |
Work Location: ABM Taxi
|
|
Date: 7/1/22 |
Employee: Saeed Ahmed |
Airport: JFK International Airport |
Experience: Positive comments by the Forrester Terminal Unit: Employee courtesy exceeded. |
Work Location: Taxi Operations
|
|
Date: 7/1/22 |
Employee: Christopher Sewell |
Airport: JFK International Airport |
Experience: Passenger entered positive comment in Forrester Terminal Unit: Christopher was Great!! |
Work Location: ABM Taxi
|
|
Date: 7/1/22 |
Employee: Michelle Shakespeare |
Airport: JFK International Airport |
Experience: Passenger entered positive comment in Forrester Terminal Unit: This woman managing the taxis is a god darn
rock start. The perfect welcome to NYC one could as for. |
Work Location: ABM Taxi
|
|
Date: 7/1/22 |
Employee: Michelle Shakespeare |
Airport: JFK International Airport |
Experience: Passenger entered positive comment in Forrester Terminal Unit: Michelle is amazing!! |
Work Location: ABM Taxi
|
|
Date: 7/1/22 |
Employee: Prince Charway |
Airport: JFK International Airport |
Experience: Passenger entered positive comment in Forrester Terminal Unit: Dispatcher really helped me out with the
information i needed to know. Sweet and kind. |
Work Location: ABM Taxi
|
|
Date: 7/1/22 |
Employee: Samuel Thompson |
Airport: JFK International Airport |
Experience: Passenger entered positive comment in Forrester Terminal Unit: Dispatcher keep me informed and stayed next
to me until taxis arrival. I do appreciate keeping me calm. |
Work Location: Taxi Operations
|
|
Date: 7/1/22 |
Employee: Satesh Sooklall |
Airport: JFK International Airport |
Experience: Passenger entered positive comment in Forrester Terminal Unit: Keep me updated at all times on taxis arrival. |
Work Location: ABM Taxi
|
|
Date: 7/1/22 |
Employee: Christopher Sewell |
Airport: JFK International Airport |
Experience: Passenger entered positive comment in Forrester Terminal Unit: Great service and courtesy. |
Work Location: ABM Taxi
|
|
Date: 7/1/22 |
Employee: Andrea Toth |
Airport: Newark Liberty International Airport |
Experience: Andrea is always a pleasure to work with. She is the first one to take initiative when a passenger needs help.
Andrea was informed of an I’ll passenger and saw that I was busy and immediately informed the airline reps
and CBP. Thank you Andrea for all that you do. |
Work Location: ERMC aviation
|
|
Date: 7/1/22 |
Employee: Nashay Howard |
Airport: Newark Liberty International Airport |
Experience: Working with Nashay you know you are going to have a good day. She takes care of her people and is
organized. It doesn’t matter the situation or which terminal she may be in she can handle things with such
grace. Nashay can turn any problem into a solution and that’s why we love working with her. |
Work Location: ERMC
|
|
Date: 7/1/22 |
Employee: Kayla Reed |
Airport: Newark Liberty International Airport |
Experience: Kayla is a team leader. Kayla can turn a hectic Customs Hall into a smooth easy day. I have observed Kayla
see a situation and before I could even ask her to help handle it she is already on top of it. It doesn’t matter
where you put her you know she will go above and beyond for the passenger as well as her coworkers. |
Work Location: ERMC
|
|
Date: 7/1/22 |
Employee: Vincent Arua |
Airport: Newark Liberty International Airport |
Experience: I have watched Vincent work very well with the passengers. Help makes them fill at ease from such a long
flight. He laughs and jokes with them and he is on top of things. He is such a pleasure to work with and have
on your team. |
Work Location: ERMC
|
|
Date: 7/1/22 |
Employee: Elizabeth Vigue |
Airport: Newark Liberty International Airport |
Experience: Liz always goes above and beyond to help out whomever needs a little guidance and direction around the
airport. She manages the Loccitane skincare shop in Terminal C and exemplifies every letter in WE SOAR! |
Work Location: L'occitane
|
|
Date: 7/1/22 |
Employee: Lemon Divine |
Airport: Newark Liberty International Airport |
Experience: While working on the ramp Mr Lemon observed an employee operating a vehicle in an unsafe manner and took
time to stop his own duties to bring awareness to other employee of risks and assisted in correcting behavior. |
Work Location: United Airlines
|
|
Date: 7/1/22 |
Employee: Sharon McDuffee |
Airport: Newark Liberty International Airport |
Experience: ERMC's Sharon has done it once again, demonstrating patience, calmness and providing detailed information
to a very frustrated passenger who was trying to locate her son since his flight time had changed several times..
The passenger had minimal information regarding her son's flight and after calling various numbers numerous
times to no avail; she finally found Sharon who took the time to understand her problem, then proceeded to
solve it. Thanks for your dedication and professionalism Sharon. Continue to SOAR! |
Work Location: ERMC
|
|
Date: 7/1/22 |
Employee: Christine Baijnath |
Airport: JFK International Airport |
Experience: Forwarding a customer written compliment ///
"Thank you so much for your kind message letting me know all details of my arrival. My assistance at JFK
was flawless and without it I wouldn’t have made my flight and would’ve struggled standing.
I am not sure if you are able to contact the girl who helped me, but she was amazing. The lady with the
sunflower Lanyard ?? She was very sweet and went above and beyond.
Many Thanks,
Carly Ellis / SHE & HER
Senior Designer
NikeCourt " |
Work Location: JFKIAT
|
|
Date: 7/1/22 |
Employee: Lewis Dominguez |
Airport: Newark Liberty International Airport |
Experience: Lewis Dominguez and his OTG Housekeeping Team showed exemplary teamwork on the concourse when
there was an oil spill on the concourse ramp. One of the tenants had an oil spill on the way to the docks and it
needed to be addressed ASAP for everyone's safety. OTG management instantly jumped in to help out a fellow
tenant in need and quickly addressed the clean up with the leadership of Lewis. Even though it was not their
responsibility to aid in the cleanup they unselfishly jumped in without question and aided in the lengthily clean
up to aid their fellow tenant in the spirit of safety for everyone. Thank you Lewis and OTG you have exceeded
our expectations! |
Work Location: OTG- Housekeeping
|
|
Date: 7/1/22 |
Employee: Isaac Moran |
Airport: Newark Liberty International Airport |
Experience: Isaac Moran showed exemplary teamwork on the concourse when there was an oil spill on the concourse ramp.
One of the tenants had an oil spill on the way to the docks and it needed to be addressed ASAP for everyone's
safety. OTG management instantly jumped in to help out a fellow tenant in need and quickly addressed the
clean up with the OTG Housekeeping Team that Isaac is a part of. Even though it was not their responsibility to
aid in the cleanup they all unselfishly jumped in without question and aided in the lengthily clean up to aid their
fellow tenant in the spirit of safety for everyone. Thank you Isaac and OTG you have exceeded our
expectations! |
Work Location: OTG- Housekeeping
|
|
Date: 7/1/22 |
Employee: Lewis Dominguez |
Airport: Newark Liberty International Airport |
Experience: Lewis Dominguez and his OTG Housekeeping Team showed exemplary teamwork on the concourse when
there was an oil spill on the concourse ramp. One of the tenants had an oil spill on the way to the docks and it
needed to be addressed ASAP for everyone's safety. OTG management instantly jumped in to help out a fellow
tenant in need and quickly addressed the clean up with the leadership of Lewis. Even though it was not their
responsibility to aid in the cleanup they unselfishly jumped in without question and aided in the lengthily clean
up to aid their fellow tenant in the spirit of safety for everyone. Thank you Lewis and OTG you have exceeded
our expectations! |
Work Location: OTG- Housekeeping
|
|
Date: 7/1/22 |
Employee: Pedro Moran |
Airport: Newark Liberty International Airport |
Experience: Pedro Moran showed exemplary teamwork on the concourse when there was an oil spill on the concourse
ramp. One of the tenants had an oil spill on the way to the docks and it needed to be addressed ASAP for
everyone's safety. OTG management instantly jumped in to help out a fellow tenant in need and quickly
addressed the clean up with the OTG Housekeeping Team that Pedro is a part of. Even though it was not their
responsibility to aid in the cleanup they all unselfishly jumped in without question and aided in the lengthily
clean up to aid their fellow tenant in the spirit of safety for everyone. Thank you Pedro and OTG you have
exceeded our expectations! |
Work Location: OTG- Housekeeping
|
|
Date: 7/1/22 |
Employee: Juan Lopez |
Airport: Newark Liberty International Airport |
Experience: Juan Lopez showed exemplary teamwork on the concourse when there was an oil spill on the concourse ramp.
One of the tenants had an oil spill on the way to the docks and it needed to be addressed ASAP for everyone's
safety. OTG management instantly jumped in to help out a fellow tenant in need and quickly addressed the
clean up with the OTG Housekeeping Team that Juan is a part of. Even though it was not their responsibility to
aid in the cleanup they all unselfishly jumped in without question and aided in the lengthily clean up to aid their
fellow tenant in the spirit of safety for everyone. Thank you Juan and OTG you have exceeded our
expectations! |
Work Location: OTG- Housekeeping
|
|
Date: 7/1/22 |
Employee: Gabriel Amato |
Airport: Newark Liberty International Airport |
Experience: Gabriel Amato is the VP of Operations in Terminal C for OTG. Gabriel and his OTG Housekeeping Team
showed exemplary teamwork on the concourse when there was an oil spill on the concourse ramp. One of the
tenants had an oil spill on the way to the docks and it needed to be addressed ASAP for everyone's safety.
Gabriel without asking had his housekeeping team jump in in to help out a fellow tenant in need and quickly
addressed the clean up. Even though it was not their responsibility to aid in the cleanup they unselfishly
jumped in without question and aided in the lengthily clean up to aid their fellow tenant in the spirit of safety
for everyone. Thank you Gabriel and OTG you have exceeded our expectations! |
Work Location: OTG Exp.
|
|
Date: 7/1/22 |
Employee: Gabriel Amato |
Airport: Newark Liberty International Airport |
Experience: Gabriel Amato is the VP of Operations in Terminal C for OTG. Gabriel and his OTG Housekeeping Team
showed exemplary teamwork on the concourse when there was an oil spill on the concourse ramp. One of the
tenants had an oil spill on the way to the docks and it needed to be addressed ASAP for everyone's safety.
Gabriel without asking had his housekeeping team jump in in to help out a fellow tenant in need and quickly
addressed the clean up. Even though it was not their responsibility to aid in the cleanup they unselfishly
jumped in without question and aided in the lengthily clean up to aid their fellow tenant in the spirit of safety
for everyone. Thank you Gabriel and OTG you have exceeded our expectations! |
Work Location: OTG Exp.
|
|
Date: 7/1/22 |
Employee: Juan Martinez |
Airport: Newark Liberty International Airport |
Experience: I received a letter from a customer who wanted to share a very positive experience regarding an issue he had in
the Economy P6 Lot. He stated after returning from a business trip, he found that his car would not start.
He stated, supervisor Juan Martinez, and attendant Anthony Smith were extremely helpful to him in resolving
the situation and went beyond the call of duty to ensure that he able to seek assistance through AAA road
services. |
Work Location: ABM Parking
|
|
Date: 7/1/22 |
Employee: Anthony Smith |
Airport: Newark Liberty International Airport |
Experience: I received a letter from a customer who wanted to share a very positive experience regarding an issue he had in
the Economy P6 Lot. He stated after returning from a business trip, he found that his car would not start.
He stated, supervisor Juan Martinez, and attendant Anthony Smith were extremely helpful to him in resolving
the situation and went beyond the call of duty to ensure that he able to seek assistance through AAA road
services. |
Work Location: ABM Parking
|
|
Date: 07/01/2022 |
Employee: Ricardo Otero Hernandez |
Airport: Newark Liberty International Airport |
Experience: One of our customers bought a product when leaving Newark Airport, when he reached his destination he
realized the item he purchased did not fit. He called Ricardo and told him he would be arriving from his
return flight after 9:00pm. Ricardo stayed late 30 minutes after we closed to accommodate the customer and
process his exchange. The customer called me the next day to let me know how much he appreciated
Ricardo’s world class service. |
Work Location: Johnston & Murphy
|
|
Date: 7/1/22 |
Employee: Tsering Dhundup |
Airport: LaGuardia Airport |
Experience: I am always ready to learn new things. I do not hesitate to ask when I do not know something. Though the
working tab is very easy to use and the app ABM Workflow. I found Tsering an excellent tutor and always
ready to help to solve problems. I was confused about a word WCHS in my assignment and asked him. He
taught me how to find out the actual meaning of all the abbreviations by just creating a service manually and
finding the short form. Now I show same way to other friends. This is one of the many help I got from him
instantly. |
Work Location: ABM Supervisor
|
|
Date: 6/29/2022 |
Employee: Sharon McDuffee |
Airport: Newark Liberty International Airport |
Experience: Tonight, a passenger was extremely frustrated because he was unable to speak to an actual person regarding his
dog that was shipped from Texas. ACES Sharon McDuffee took the matter in hand and after making numerous
phone calls, the passenger was able to get concrete information about his dog. The patience displayed by
Sharon is a direct portrayal of exemplary customer service. Great job Sharon. Continue to SOAR! |
Work Location: ERMC
|
|
Date: 6/27/22 |
Employee: Jalieel Hunter |
Airport: Newark Liberty International Airport |
Experience: Jalieel had a very long outside of Terminal C the morning of June 20th. He was very pleasant and calm when
greeting passengers and answering questions. He also thanked each passenger and bid a nice departing remark. |
Work Location: ABM Taxi Dispatch
|
|
Date: 6/27/22 |
Employee: Patricia Cantey |
Airport: Newark Liberty International Airport |
Experience: On the morning of June 20th, as I entered Terminal B level 2, I could hear Ms. Pat warmly welcoming
passengers by saying "Welcome to Newark Airport". She was also very pleasant was assisting passengers and
directing to other areas of the airport. |
Work Location: ABM Taxi Dispatch
|
|
Date: 6/27/22 |
Employee: Anesia Nurse |
Airport: Newark Liberty International Airport |
Experience: Anesia is working hard every day and striving to learn more and more. She’s proactive and she’s always
doing work. She has been exceeding my expectations for the past week. Keep it up Anesia! Great job. |
Work Location: OTG
|
|
Date: 6/26/22 |
Employee: Alfredo Lopez |
Airport: Newark Liberty International Airport |
Experience: Thank you Alfredo for being so friendly, approachable and kind to help customers. One customer with an
Airlink reservation. You took the time to check and verify the wait time on her reservation so that she would
not be left waiting a long time for a van to come. Also, before that, for helping the longshoreman find the
hotel shuttle so he could get to his room to get rest. Nice job Alfredo! |
Work Location: ERMC Customer Service
|
|
Date: 6/26/22 |
Employee: Georgette Ross |
Airport: Newark Liberty International Airport |
Experience: It is always so nice to see Georgette. She always has a kind smile and is ready to help customers with their
questions. With numerous customers coming thru the North East Corridor, NEC, you always make sure to
assist each customer and keep them calm and assured they are helped, Thank you Georgette : ) |
Work Location: ERMC Customer Service
|
|
Date: 6/26/22 |
Employee: Noel Mendez Roman |
Airport: Newark Liberty International Airport |
Experience: Noel helped a new hire, from United Airlines, who was lost in Lot F. The lot was busy with employees coming
in to work but Noel kept calm and helped Thank you Noel |
Work Location: ABM
|
|
Date: 6/26/22 |
Employee: Samuel Quaofio |
Airport: Newark Liberty International Airport |
Experience: Samuel is very approachable and helpful. He has a kind demeanor, it is a pleasure to see his Customer Service
skills most recently at Lot F with a lost new hire during busy morning rush hour Thank you for your kindness
Samuel |
Work Location: ABM
|
|
Date: 6/26/22 |
Employee: Mervat Ibrahim |
Airport: Newark Liberty International Airport |
Experience: Mervat has a friendly welcoming disposition Thank you |
Work Location: ABM
|
|
Date: 6/26/22 |
Employee: Berkley Smith |
Airport: Newark Liberty International Airport |
Experience: Berkley always helps out and is aware of surrounding. Thank you for helping with info on bus to Jersey
Mills no longer operating here. |
Work Location: ERMC
|
|
Date: 6/26/22 |
Employee: LaKeesha Paylor |
Airport: Newark Liberty International Airport |
Experience: Thank you Keisha, Nice job on keeping passengers informed on status of NJ Transit Trains and Amtrak last
week during hot weather and disruption of service |
Work Location: NJ Transit Matrix booth
|
|
Date: 6/26/22 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: Thank you Iesha, Nice job on keeping passengers informed on status of NJ Transit Trains and Amtrak last week
during hot weather and disruption of service |
Work Location: ERMC Customer Service
|
|
Date: 6/26/22 |
Employee: Piyush Modi |
Airport: Newark Liberty International Airport |
Experience: Thank you Piyush, Nice job on keeping passengers informed on status of NJ Transit Trains and Amtrak last
week during hot weather and disruption of service |
Work Location: ERMC
|
|
Date: 6/26/22 |
Employee: Jennifer Anthony |
Airport: Newark Liberty International Airport |
Experience: Thank you for smile and helping customers and employees, your always ready to help and have a kind friendly
disposition Thank you Jennifer! |
Work Location: ERMC Customer Service
|
|
Date: 6/26/22 |
Employee: John Tam |
Airport: Newark Liberty International Airport |
Experience: Jhon your energy and dedication to Customer Service is very appreciated Thank you! |
Work Location: ERMC
|
|
Date: 6/24/22 |
Employee: Bibi Hussain |
Airport: JFK International Airport |
Experience: The employee Bibi was very kind to each and everyone who was in the lane. from the beginning to receiving
the order she was kind and followed all the steps. Greeted the passenger, tried to upsell and directed the
passenger where to pick up their order. She did everything with a smile. While waiting for their coffee, the
passengers were even saying how nice and kind she was. |
Work Location: SSP
|
|
Date: 6/24/22 |
Employee: Hardei Haitram |
Airport: JFK International Airport |
Experience: Hardei works in the Dunkin Donuts location in arrivals. She always has a smile on her face and she always
makes sure the area is clean and organized. She is very approachable. She was willing to help the passengers
with their orders and directed them. great service. |
Work Location: SSP - Dunkin' Donuts (arrivals)
|
|
Date: 6/24/22 |
Employee: Ophny Jean Baptiste |
Airport: Newark Liberty International Airport |
Experience: The employee always report to work on time, take great ownership to take care of the guests , keep the coolers
full with less supervision, great employee |
Work Location: OTG mgmt
|
|
Date: 6/24/22 |
Employee: Ricky Diaz |
Airport: Newark Liberty International Airport |
Experience: This employee is a great cashier, take great ownership of the store , great customer service , take every measure
to give the best to guests. |
Work Location: OTG mgmt
|
|
Date: 6/24/22 |
Employee: Sheryl Drummond |
Airport: Newark Liberty International Airport |
Experience: This employee is a great cashier, take great ownership of the store , great customer service , take every measure
to give the best to guests. |
Work Location: OTG mgmt
|
|
Date: 6/24/22 |
Employee: Seanna Alexander |
Airport: Newark Liberty International Airport |
Experience: This employee is a great cashier, take great ownership of the store , great customer service , take every measure
to give the best to guests. |
Work Location: OTG mgmt
|
|
Date: 6/24/22 |
Employee: Tamari Ratnam |
Airport: Newark Liberty International Airport |
Experience: This employee is a great cashier, take great ownership of the store , great customer service , take every measure
to give the best to guests. |
Work Location: OTG mgmt
|
|
Date: 6/24/22 |
Employee: Esther Noel |
Airport: Newark Liberty International Airport |
Experience: This employee is a great employee, take great ownership of the store , great customer service , take every
measure to give the best to guests. |
Work Location: OTG mgmt
|
|
Date: 6/23/22 |
Employee: Tony Dewgard |
Airport: LaGuardia Airport |
Experience: There was a family of 5 worried without knowledge that the parent unfortunately booked the flight on the
wrong day. The parent was to book June 23rd. Instead they booked July 23rd. As a parent, they didn't want to
share the bad news with the family and approached Tony for help to get on the Spirit flight on June 23rd but all
the flights were overbooked leaving no seats for the family to fly to Orlando and get to Disney. Luckily, Tony
found it in his heart to find the best solution possible and contacted the immediate supervisor. The supervisor
advised Tony the passenger can get a full refund for all 5 tickets from Spirit airlines to hopefully, use the money
on another airline at the airport. The parent was so relieved and I witnessed top notch customer service and
satisfaction. |
Work Location: Swissport
|
|
Date: 6/23/22 |
Employee: Hillary Espinozaronca |
Airport: LaGuardia Airport |
Experience: Hillary made sure a clear, customer-friendly return and refund policy to a family flying Spirit airlines was
issued. Accidentally, the family booked a July 23rd flight instead of a June 23rd flight. Spirit airlines next
flights were all overbooked and the family couldn't be accommodating. The family desperately looked forward
to arriving Orlando and get to Disney on June 23rd. Hillary did the best she could to assure a sure-fire way to
make the customer happy by given them all the money back for the Spirit tickets. It brought such a great relief
to the family as they would use the money to book a flight on another airline. |
Work Location: Swissport
|
|
Date: 6/23/22 |
Employee: MD Hasan |
Airport: LaGuardia Airport |
Experience: There was an elderly customer desperately needing water to take her medication but only was able to take it
with ice cold water. I approached MD and asked if he can kindly accommodate the passenger's request. MD
quickly went behind the food counter and got a tall cup of ice for the passenger at no cost. The passenger was
so pleased as I walked her over to the water fountain. MD also, not his responsibility, went to clean and pick
up trash left on the tables where the passenger sit to dine. It is usually another concessionaire's responsibility
but he assured me it would be done because he was there to make sure Terminal A passengers are receiving the
best customer experience. |
Work Location: LaGuardia USA LLC
|
|
Date: 6/23/22 |
Employee: Jose Martinezmieles |
Airport: LaGuardia Airport |
Experience: I noticed a waiting area inside Terminal A that needed a lot of cleaning attention. The floors and seats were so
dirty. When I approached Jose who was working hard at cleaning the men's restrooms with my concern on who
can clean this location as soon as possible for our customers. Jose took action and let me know that he would
immediately make sure the area was clean and disinfected. I really appreciated the quickness Jose took since it
was a busy day at Terminal A. Jose along with a friendly demeanor and warm smile, continued his
responsibilities thoroughly without a hesitation. It's great knowing we have hardworking employees like Jose
at LGA. Thank you Jose!! |
Work Location: ROMA Cleaning
|
|
Date: 6/23/22 |
Employee: Anthony Schimeca |
Airport: JFK International Airport |
Experience: A weary traveler, angry and upset that her previously arranged mode of transportation was currently not
operating, encountered Travelers Aid volunteer Tony S who offered a genuine welcome with a calm and gentle
demeanor. His kind tone was well received and he was able to offer several other options to help the traveler
successfully arrange a new ride to her destination. |
Work Location: Travelers Aid Volunteer
|
|
Date: 6/23/22 |
Employee: Selma Rabin |
Airport: JFK International Airport |
Experience: Selma recognized that a woman and her young child needed additional support and sought assistance from the
Travelers Aid team to help identify her needs. Selma's quick and attentive response allowed the team to reach
the woman's family and find a solution early enough in the day to find a flight back to her home. |
Work Location: Travelers Aid Volunteer
|
|
Date: 6/23/22 |
Employee: Andrew Prince |
Airport: Newark Liberty International Airport |
Experience: Prince's persistent smile amidst an overcrowded and stressful re-check area offered a refreshing outlook to a
stressful environment.
Way to go, Prince for keeping the lines moving, and for communicating next steps in the connection process. |
Work Location: United Airlines
|
|
Date: 6/22/22 |
Employee: Fiona Edwards |
Airport: Newark Liberty International Airport |
Experience: Fiona has been with MRG for a few months now. She was a stationary employee at Terminal A but has since
been transferred to Terminal C for our Lick Store. Since becoming a stable and stationary employee at that
location we have seen a big increase in our sales. She has taken pride and responsibility for this store and made
it a place our customers feel comfortable. The store is always well stocked daily and she goes above and
beyond to make sure every customer walks away with the best experience possible. We are thankful to have
you here at MRG and all you have done to show your supportive team player for EWR. |
Work Location: Marshall Retail Group
|
|
Date: 6/21/22 |
Employee: Ysvania Ciriaco |
Airport: JFK International Airport |
Experience: ACES Ysvania and ACES Sarie encountered a passenger with possible Dementia/Alzheimer's at terminal 8.
The passenger kept saying that she wants to take a taxi or train to her home which is in a city in London. The
passenger was unable to comprehend that she was in New York and not in London; therefore she cannot take a
taxi or train to her home address. The 2 ACES prevented the customer from being hustled by a hustler and
brought her back inside the terminal. The ACES notified their SUPV and PAPD. The passenger was questioned
by PAPD and her documents were inspected. In the end, she was taken to Jamaica Hospital for an evaluation.
These ACES knew that if they left the passenger alone, she would be in danger as she had a condition. Ysvania
and Sarie needs to be recognized for their wonderful customer service and for going above and beyond. |
Work Location: ERMC aviation
|
|
Date: 6/21/22 |
Employee: Sarie Pilgrim |
Airport: JFK International Airport |
Experience: ACES Sarie and ACES Ysvania encountered a passenger with possible Dementia/Alzheimer's at terminal 8.
The passenger kept saying that she wants to take a taxi or train to her home which is in a city in London. The
passenger was unable to comprehend that she was in New York and not in London; therefore she cannot take a
taxi or train to her home address. The 2 ACES prevented the customer from being hustled by a hustler and
brought her back inside the terminal. The ACES notified their SUPV and PAPD. The passenger was questioned
by PAPD and her documents were inspected. In the end, she was taken to Jamaica Hospital for an evaluation.
These ACES knew that if they left the passenger alone, she would be in danger as she had a condition. Ysvania
and Sarie needs to be recognized for their wonderful customer service and for going above and beyond. |
Work Location: ERMC aviation
|
|
Date: 6/20/22 |
Employee: Andrea Perez |
Airport: JFK International Airport |
Experience: My coworker Andrea Perez did an excellent job assisting a distressed elderly passenger at
terminal 4, Andrea managed to calm the passenger down until her family arrived. |
Work Location: ERMC Aviation
|
|
Date: 6/20/22 |
Employee: Ramsaran Rajendra |
Airport: JFK International Airport |
Experience: Mr. Ramsaran Rajendra was assisting passenger on Caribbean Airlines flight with her bags. After trying to
check-in, the passenger was advised that she needed to repack her bags. The agent assisted the passenger,
relocated her bags and remained with the passenger until she completed repacking her bags. Once all was done,
the agent assisted the passenger back to the check-in agent, where she was checked in for her flight. The female
passenger was traveling with two young children.
I believe that Mr. Ramsaran went above and beyond in assisting this passenger and remaining with her even
during the repacking. The agent demonstrated commitment to and excellence when assisting passengers. Job
well done. |
Work Location: Smarte Carte
|
|
Date: 6/20/22 |
Employee: Nesta Calixte |
Airport: Newark Liberty International Airport |
Experience: I was entering into Terminal B Level 2 at Door 7 near the Taxi Dispatch area. As I turned toward it, I stumbled
and started to fall. Ms. Calixte ran toward me and held my head in her arms, preventing it from hitting the tile
floor. She made sure I was OK till PAPD came to help. I thank her for her quick actions and going above and
beyond. |
Work Location: ABM Taxi Dispatch Services
|
|
Date: 6/18/22 |
Employee: Edith Muzquiz |
Airport: Newark Liberty International Airport |
Experience: Always goes above and beyond to help guests. |
Work Location: OTG
|
|
Date: 6/18/22 |
Employee: Donelle Tynes |
Airport: Newark Liberty International Airport |
Experience: Always goes above and beyond to help guests and ensure they have the otg wow experience! A joy to work
with and excellent team player |
Work Location: Otg management
|
|
Date: 6/17/22 |
Employee: Drupatie Ramkishun |
Airport: JFK International Airport |
Experience: Drupatie was cashier and there was a line of 7 to 8 people in front of me . While I was thinking “ this is a
long wait” Drupatie efficiently and politely greeted every customer , suggestive sold and had a Different
parting message for each customer ( including me) . She kept her cool and sustained performance standards
despite the crowded environment- Nice work!! |
Work Location: SSP-Camden Foods
|
|
Date: 6/16/22 |
Employee: Calvin Abrahams |
Airport: JFK International Airport |
Experience: On June 6, 2022, there was an on-airport emergency which led to a while Calvin was on duty as a Security
Rover at Jamaica Station. This post was recently resumed since being cut back in 2020. When he and his co-
worker in the Security Operations Center observed passengers moving away from the AirTrain Fare zone and
heading downstairs he inquired what was happening. Without much detail, he gathered that the AirTrain
service was suspended abruptly. Calvin and his co-worker Vera collaborated and sprung into action,
prioritizing passenger safety, he moved toward where the crowd was gathering, guiding customers to
queuing safely along the curbside to wait for Shuttle Buses. Glued to his radio, seeing no customer service
agent and the need for customer awareness, he immediately deployed static signs informing passengers the
AirTrain is out of service and directing them to the Bus Stop. |
Work Location: Intercon Security (PANYNJ Contractor-Jamaica SOC)
|
|
Date: 6/16/22 |
Employee: Sebongile Ziyambe |
Airport: Newark Liberty International Airport |
Experience: I would like to recommend Sebongile Ziyambe for a Wesoar reward because she went above and beyond the
call of duty. While I was at Bravo Platform , the platform was extremely busy. She took the initiative to come
over from Terminal C to assist me with the crowd by making announcements; along with helping them get to
and from their destination. Thank You Sebonglie . |
Work Location: ERMC
|
|
Date: 6/16/22 |
Employee: John Tam |
Airport: Newark Liberty International Airport |
Experience: I would like to recommend John Tam for a WeSoar reward because he went above and beyond the call of duty.
While I was at Bravo Platform ; the platform was extremely busy to the point where Port Authority has to
provide buses to clear up the congestion on the platform. John Assisted me with making announcements ,and
directing the passengers to the buses so they can get to their destination. Thank You John. |
Work Location: ERMC
|
|
Date: 6/16/22 |
Employee: Tagwantie Rivera |
Airport: JFK International Airport |
Experience: I work with her for two days and She is the sweetest person ever. She have amazing personality and I watch
how she work with the customer she provides great customer service.She help me with the customers.
Anything I need help with she always there. She show me where everything was. I nominate her for a great
job. |
Work Location: ERMC
|
|
Date: 6/16/22 |
Employee: Kersine Felix |
Airport: JFK International Airport |
Experience: I work with her was very sweet and respectful. She show everyone respect and was
determined to learn. |
Work Location: ERMC AVIATION
|
|
Date: 6/15/22 |
Employee: Yaw Agyei |
Airport: Newark Liberty International Airport |
Experience: This crewmember is always going above and beyond. He works all of the overtime we offer and is always
respectful and kind. |
Work Location: OTG
|
|
Date: 6/15/22 |
Employee: Angel Sposito |
Airport: Newark Liberty International Airport |
Experience: Angel is such a sweet, nice, caring person. She is an excellent sales rep and the exact person you would want to
help you. She cares and she puts her customers first. |
Work Location: Duty Free
|
|
Date: 6/15/22 |
Employee: Keiko Munoz |
Airport: Newark Liberty International Airport |
Experience: Working at an airport can be very challenging but Keiko handles is all with ease. One thing I like about Keiko
is that she doesn't make excuses. She welcomes challenges and tackles them with no problem always putting
the customer at ease. |
Work Location: Duty Free
|
|
Date: 6/15/22 |
Employee: Ariadna Hazel |
Airport: LaGuardia Airport |
Experience: I witnessed Ari’s passion to deliver a great experience with a guest that was in a hurry and was upset. She
owned the situation and took her role very seriously on a very hectic opening day. She’s also a leader among
her peers, helping them organize their new work area and solve issues.
Thanks Ari for your commitment to OTG guests and your peers! |
Work Location: OTG
|
|
Date: 6/15/22 |
Employee: Loriana Yaport |
Airport: LaGuardia Airport |
Experience: Loriana always went above and beyond every day by supporting the training of the new OTG crew. |
Work Location: OTG
|
|
Date: 6/15/22 |
Employee: Kayla Edwards |
Airport: LaGuardia Airport |
Experience: She just continues to grow and strives to provide excellent customer service! |
Work Location: OTG Starbucks
|
|
Date: 6/15/22 |
Employee: Vera Jones |
Airport: JFK International Airport |
Experience: On June 6, 2022 approximately 10 am Miss Jones was a Security Officer in the Jamaica Security Office
(PANYNJ Contractor) when she observed on CCTV multiple customers moving away from the Fare GAtes
and towards the ground level of the station.
She coordinated with her coworker who was the Roving Security officer to ascertain what was happening in
the building over the radio while seeking confirmation from the Landside Field Supervisor. When she was
fully appraised that there was an on-airport emergency that resulted in a partial suspension of the AirTrain,
she sprang into action, alerted her roving Guard, and went to the Bus Stop on 94th Ave to immediately
assisted with crowd control and keeping customers in a safe area.
Vera acted on her own initiative without many details and in addition to her security duties, as a customer
service agent, kept customers calm while glued to her radio to hear anything that could assist in managing
the situation. |
Work Location: Intercon Security-PANYNJ Jamaica SOC
|
|
Date: 6/14/22 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: I had the pleasure of working with Ms. Walker at Terminal B AirTrian platform during one of our busiest time
of day. Ms. Walker is approachable and proactive and was able to calm the passengers who were a bit anxious
by providing them with the information they needed. |
Work Location: ERMC
|
|
Date: 6/11/22 |
Employee: Mary Collins Hayes |
Airport: JFK International Airport |
Experience: Over and over again Mary had proven to be a vital employee on the overnight shift, she has gone out of her
way on different occasions to assist passengers in need. Not only has Mary gone above and beyond for the
passengers coming and out of terminal 4, but she has also proven to an influential leader to her team time and
time again. Thank you for all of your hard work! |
Work Location: Hallmark
|
|
Date: 6/11/22 |
Employee: Mohammad Asaduzzaman |
Airport: JFK International Airport |
Experience: Mohammad exceeds expectations as a dedicated and hard working employee. Mohammad’s focus on
customer service and work ethic do not go unnoticed. Thank you for all of your hard work ! |
Work Location: Pax assist
|
|
Date: 6/10/22 |
Employee: Nesta Calixte |
Airport: Newark Liberty International Airport |
Experience: Nesta is a Taxi Dispatcher at Terminal B. On May 31 during an extremely hot weather day, Nesta saw one my staff
enter the terminal and recognized that something was not quite right with his demeanor. She immediately and literally
leapt into action to help him as he stumbled and fell. Nesta contacted emergency services and stayed with my staff until
they arrived. Her quick response and action to help my staff was tremendous, and I am incredibly thankful to her for
looking out for him that day. Thank you, Nesta, for going above and beyond! |
Work Location: ABM Taxi Dispatch
|
|
Date: 6/9/22 |
Employee: Virginia Moreno |
Airport: JFK International Airport |
Experience: ACES Virginia Moreno went above and beyond for a special needs pax who needed transportation to
Brooklyn. While building rapport Virginia was able to identify hidden disabilities so Virginia Moreno offered
the pax the Hidden Disabilities lanyard. Pax was grateful and thankful. |
Work Location: ERMC Aviation
|
|
Date: 6/9/22 |
Employee: Juan Osorio |
Airport: Newark Liberty International Airport |
Experience: I want to compliment a TSA manager Juan Osorio who went above and beyond to help me locate my laptop i
had left at the TSA checkpoint. I only realized after i got to my gate and when i went back those lanes were
closed and any officer i approached was too busy to help and kept insisting it wasnt in those lanes. JUAN came
to my rescue and went with me from closed lane to lane and took the time to look through the empty bins and
we found my lap top. I am really grateful and want to commend him on his exemplary show of customer
service and kindness. Thank you so much! |
Work Location: TSA
|
|
Date: 6/9/22 |
Employee: Hyla Reitman |
Airport: New York Stewart International Airport |
Experience: Had some trouble getting a POF transaction to work and unfortunately
our supervisor was tied up with another airport problem. Hyla took
time out to come and help us since she was our previous supervisor and
knew how to direct us to fix the situation. As usual, she is there
whenever we need her! |
Work Location: Airport operations
|
|
Date: 6/7/22 |
Employee: Miguel Matteiramirez |
Airport: JFK International Airport |
Experience: I would like to recognize Miguel Matteiramirez, a Smarte Carte employee, for his honesty and outstanding
customer service displayed tonight. A Caribbean Airlines customer misplaced a pouch on the departure
level. The pouch was found by Miguel and another one of his colleagues. Miguel attempted to hand over
the pouch to US Customs but was directed to lost and found. Before doing so, noticing that the pouch
contained a Guyana passport, he brought the pouch to the Caribbean Airlines check in counters where he met
with the gentleman who was searching for his lost pouch and returned the pouch to him.
Apart from the customer’s important travel documents, the pouch contained FOUR THOUSAND
DOLLARS in it and it was returned safely and securely to our customer.
Kudos to Miguel! |
Work Location: Smarte Carte
|
|
Date: 6/7/22 |
Employee: Timothy Reynolds |
Airport: New York Stewart International Airport |
Experience: Tim has been a pillar to the success of this airport for a long time.
Reliable, humble, congenial, hard working, calm yet assertive, steadfast and confident, all define him. He has
been and continues to be an inspiration on what it means to be a good person in all aspects of life. |
Work Location: FSP/Avports
|
|
Date: 6/6/22 |
Employee: Ryan Hilliman |
Airport: Newark Liberty International Airport |
Experience: Ryan Hilliman has become a welcome asset to the Landside Control Desk at Newark Liberty International
Airport. He goes above and beyond each day he is on duty, and takes ownership of his position. He takes the
time to send an email to his co-workers to inform us of the weekend activities, so that we are aware of anything
needing to be attended to, or has already been resolved. This is communication at it's best and I thank him for
it. I know when I come in on Monday mornings I welcome being able to rely on him making sure I am
informed of what ever occurred during my absence. Thank you Ryan and continue to SOAR!!! |
Work Location: ERMC
|
|
Date: 6/6/22 |
Employee: Laura Santamaria |
Airport: Newark Liberty International Airport |
Experience: Laura is the person you want to see first thing in the morning. Her bright smile and friendly greeting is sure to
make anyone's day great! She is here promptly every morning very early for her store open at 4:30am. We
appreciate her hard work and dedication. |
Work Location: Zaro's
|
|
Date: 6/6/22 |
Employee: Omar Nauth |
Airport: JFK International Airport |
Experience: He goes above and beyond everyday to assist us in the tower or patrol. He is always pleasant to speak to and
we always look forward to working with him. There has been numerous times Omar has updated us on
different items for our hardstand operations. He helps us tow equipment, advises of engines still running,
even if there is no crew to park the plane. He is always prepared for each flight and asking for updates on his
flights. He even knows each airline specifics. For example, SQ wants to offload through the L1 because of
business passengers but will board through the L2 door. I didn’t even know that! Once I sent the 46 to find
out about a LY aircraft not calling for push, 70 advised us on the radio the stairs truck needed to be jump
started. He is always cautious and aware of all ramp safety rules and regulations. It shows how much he has
put into this job, and I want him to be recognized. When I told him I won’t be working with him anymore, he
told me it was an h |
Work Location: ERMC
|
|
Date: 6/6/22 |
Employee: Charlize Mayol |
Airport: Newark Liberty International Airport |
Experience: When I say Charlize is ONE OF THE BEST EMPLOYEES I have ever encountered that would actually be a
understatement. For her going above and beyond is just her! It's her normal, everyday way of living. I observe
Charlize for over 30 min interacting and providing EXCELLENT customer service to passengers before she
even noticed me. I know this is something she truly does everyday and not just when someone is watching.
Where most employees , when working by themselves, would stick to one register even though the line is super
long, not Charlize. She happily bounce from one computer to another, depending if you were paying cash or
credit just so she can get the line down and passengers on their way, all with a happy smile and hello. She
moves with ease and grace and is always cheerful. She is an excellent example on how employees should
represent themselves in the workplace!!! |
Work Location: Canonica ( All you need)
|
|
Date: 6/6/22 |
Employee: Daniel Alzamora |
Airport: Newark Liberty International Airport |
Experience: Daniel is such a nice, respectful person. He always acknowledges you when he sees you and always has a big
smile. He takes pride in knowing that he may have made your day better. |
Work Location: Villa
|
|
Date: 6/6/22 |
Employee: Navaraj Yoganathan |
Airport: Newark Liberty International Airport |
Experience: Navaraj is a great sales associate. He seems to know what the passenger needs before hey do lol . He always
finds a way to connect with them which makes their time at our airport all the more special. |
Work Location: Duty Free
|
|
Date: 6/6/22 |
Employee: Maria Julia Moris |
Airport: JFK International Airport |
Experience: Ms. Moris demonstrated exceptional customer service and attention to detail during an AirTrain service
outage today due to Police Action.
There were bus bridges in effect and AirTrain electronic public information systems were not synchronized
properly.
Furthermore, physical signs were posted in terminals which gave customer incorrect information about
buses. Normally we would have buses outside each terminal but in this case all buses were waiting only at
Terminal 8.
Ms. Moris sent several photos to me during the 90 minutes of our service interruption indicating confusing
messaging for customers. There are 5 other terminals operating and none of them called in to report the
difficult customer communications. She was the only terminal representative who bothered to do this.
Thank you! |
Work Location: Terminal 4 IAT
|
|
Date: 6/5/22 |
Employee: Mary Hayes |
Airport: JFK International Airport |
Experience: My supervisor Mary Hayes experience me having labor pains and she took me
from terminal 4 in a wheelchair on the AirTrain to my car at Lefferts
Boulevard and made sure I got in my car and stayed on the phone with me
until I made it to my house and encouraged me to go to the hospital to check
in on my unborn baby and it exceeded every expectation I could possibly
have |
Work Location: Hallmark Aviation
|
|
Date: 6/3/22 |
Employee: Jamila Wright |
Airport: Newark Liberty International Airport |
Experience: Thank you Jamila for being so helpful and patient to all passengers and employees looking for information
during a busy overnight shift with numerous flight cancellations due to heavy rain and thunderstorms. Your
sunny disposition brightened the night, Thank you!! |
Work Location: United Airlines
|
|
Date: 6/3/22 |
Employee: Pat Abdus |
Airport: Newark Liberty International Airport |
Experience: Thank you Pat for helping numerous customers with their baggage questions and trying to find customers bag
with their meds. Thank you for caring and being friendly and polite. |
Work Location: United Airlines
|
|
Date: 6/3/22 |
Employee: Elena Alvares |
Airport: Newark Liberty International Airport |
Experience: Thank you Elena for helping the young traveler and his family to feel okay after he became sick in the terminal
floor. Your quick attention and treating them with consideration and respect to make them feel comfortable in
their area while they waited for their flight is very appreciated. |
Work Location: Lisbon
|
|
Date: 6/3/22 |
Employee: Ingrid Pimentel |
Airport: Newark Liberty International Airport |
Experience: Thank you Ingrid for assisting Mr Diego and his wife with food vouchers, wheel chair assistance and flight
ticket update during yesterdays challenging time with flight delays and cancellations. You helped Mr Diego
and his wife with your great customer service and going the extra mile to ensure they were taken care of and
had a good experience here at EWR. |
Work Location: United Airlines
|
|
Date: 6/3/22 |
Employee: Rini Rajesh |
Airport: Newark Liberty International Airport |
Experience: Thank you Rini for your kind and helpful demeanor to connect with passengers during their travels here at
EWR. Making sure passengers are okay and feel cared for as they travel thru the facility is important, you
always excel when responding to a variety of customer service matters, Thank you!! |
Work Location: ERMC Customer Service
|
|
Date: 6/3/22 |
Employee: Campbell Carlene |
Airport: LaGuardia Airport |
Experience: MS. Campbell always goes above and beyond to complete her duties, great work ethics. |
Work Location: ABM Taxi
|
|
Date: 6/3/22 |
Employee: Steve Auler |
Airport: JFK International Airport |
Experience: We are recognizing Steve Auler, Security Supervisor at JFKIAT Terminal 4, for going above and beyond in
helping a passenger recover their lost carry on-bag. The CX Manager and I, were walking the terminal when a
traveler's aid representative approached us asking for help for a passenger who didn’t speak English. Julia, our
CX Manager, was able to speak with them in their native language to uncover the fact that they had lost their
carry-on bag. Julia called Security and reached Steve. Steve was able to identify the couple on security
cameras and track down where the passenger lost their bag. Thanks to Steve's and teams efforts, we were able
to return the bag to the couple who then broke down crying as their daughter’s wedding dress was in that bag.
Great job Steve living our T4 brand values and saving the day! |
Work Location: JFKIAT
|
|
Date: 6/3/22 |
Employee: Freddy Peralto |
Airport: JFK International Airport |
Experience: Freddy assisted with language support for a stranded traveler who had lost all documents and resources. He was
accessible and welcoming and extremely kind. He listened carefully and relayed information to help the person
with necessary action steps. Thanks so much for your presence and partnership, Freddy! |
Work Location: JFK IAT
|
|
Date: 6/1/22 |
Employee: Ramona Chichester |
Airport: JFK International Airport |
Experience: Ramona Chichester was working in the FIS and about to end her shift when she went to the restroom inside
CBP. When she entered the room, she noticed a female standing at the sink, naked from her waist down
washing her clothes. When asked if she was okay, the female passenger spoke with her in Spanish. Ramona
went back out to the queue and asked another passenger from Avianca to assist her with the translation. The
passenger arrived on an Avianca flight, wasn't feeling well and unfortunately didn't make it in time to the
bathroom. Ramona decided to help by asking other female passengers if they had panties and/or leggings in
their carry-on. She then spoke with a USCBP Supervisor who assisted with getting a wheelchair and a
blanket, they then escorted her to the baggage belt and met up with her husband. I want to congratulate
Ramona on her quick thinking, going above and beyond the expectations and due to her ingenuity, she was
able to turn a horrible situation |
Work Location: Hallmark Aviation Services
|
|
Date: 6/1/22 |
Employee: Mary Collins Hayes |
Airport: JFK International Airport |
Experience: Ms. Mary Collins Hayes was working at the Checkpoint on the evening of 5/17/22 when she was approached
by two passengers who wanted to know where they could use their food vouchers as they had been stuck at the
airport since earlier that day. Unfortunately, no restaurants were open that time of night and all attempts to find
a hotel for them failed as all hotels were booked due to numerous canceled and delayed flights. They were not
able to charge their phones either. Mary provided them with some snacks and brought them some coffee from
our breakroom. She also tried to find a hotel but no luck. One of the passengers decided to go to Penn Station
and take the train. Mary helped them with finding a reservation and assisted with their Amtrak bookings.
Thank you, Mary, for going above and beyond and helping these stranded passengers with some food/drink and
a way home. |
Work Location: Hallmark Aviation Services
|
|
Date: 5/31/22 |
Employee: James Smith |
Airport: Newark Liberty International Airport |
Experience: James is a wonderful young man that is a gate hold server for OTG Exp. James is very dedicated to his job and
delivering a great customer experience. He keeps his gate hold sections very orderly at the busiest of times and
is focused on getting the guest their orders promptly with a smile. He is a great example of genuine customer
service and delivering a memorable guest experience. |
Work Location: OTG Exp.
|
|
Date: 5/31/22 |
Employee: Lisa Ryals |
Airport: Newark Liberty International Airport |
Experience: On the morning of May 19th at Terminal B Level 2 in the taxi area, it was very busy. There was a taxi shortage
in the lot, therefore it was causing a delay for passengers. Lisa was very professional, communicating the
matter and apologizing to passengers for the inconvenience. In addition, she thanked them for their patience. |
Work Location: ABM Taxi Dispatch
|
|
Date: 5/31/22 |
Employee: Yefei Liu |
Airport: Newark Liberty International Airport |
Experience: A client came in with a luggage that was not from tumi. Yefei continue to help the gentleman with the issue
he was having with his bag. Yefei took the time to fix the handle and once she was doing the repair he noticed
the bag he had was not from tumi. He shared with Yefei that he had many items from tumi and he had not
realize he didn’t have one with him. After the repair was completed he wanted to thanked Yefei and he wrote
an email to the store manager account to share his awesome experience. |
Work Location: Tumi
|
|
Date: 5/31/22 |
Employee: Virginia Moreno |
Airport: JFK International Airport |
Experience: Mrs. Moreno proactively assisted without being asked to. In short, there was a flight cancellation and the
airline required bus transport to the hotel for it's passengers (130 to 150). Port Authority assisted with this
operation and Virginia mingled with the passengers to ease their concerns. She also helped with luggage and
personal items onto the transports themselves. She also helped clear the general area of smarte cartes that were
left behind, to create additional room for maneuvering. It was a wonderful assist and much appreciated. |
Work Location: ERMC
|
|
Date: 5/31/22 |
Employee: Jennifer Telesford |
Airport: JFK International Airport |
Experience: Jennifer, like Virginia, assisted with a cancelled flight bus operation. Jennifer was the relief person that stepped
in for Virginia 3/4th of the way through this operation and continued support through excellent customer
service and keeping the area safe by clearing out carts left behind during this process. Nicely done by Jennifer. |
Work Location: ERMC
|
|
Date: 5/31/22 |
Employee: Jennifer Nascimiento |
Airport: Newark Liberty International Airport |
Experience: Jennifer is amazing with guests! She has the most warm and welcoming smile and is always ready to help our
guests and make their day better! |
Work Location: OTG
|
|
Date: 5/31/22 |
Employee: Yireily Duque |
Airport: Newark Liberty International Airport |
Experience: While extremely short-staffed, Yireily went above and beyond to ensure not only her guests were taken care
of but was assisting crew members from other locations with delivering food and drinks. She received several
praises that day from guests who were waiting for their meals on how polite and apologetic she was for the
delay in getting their items. Additionally, this was her day off. She was asked last minute to pick up a shift.
She went well above and beyond the expectations of our crew. |
Work Location: OTG
|
|
Date: 5/31/22 |
Employee: Ricardo Hernandez |
Airport: Newark Liberty International Airport |
Experience: Ricardo has a very warm and welcoming demeanor which makes him very approachable. He is very helpful
with the guest and always seems to be able to put a smile on their faces. He is very accommodating and I am
sure he creates loyal customers. |
Work Location: Johnston and Murphy
|
|
Date: 5/31/22 |
Employee: Renee Miles |
Airport: Newark Liberty International Airport |
Experience: Renee has one of those attitudes that is always positive. She never complains when ask to stay or come on her
day off. Renee is very creative! She is an asset to OTG and candy room team! |
Work Location: otg management
|
|
Date: 5/31/22 |
Employee: Thomas Schweikert |
Airport: Newark Liberty International Airport |
Experience: From a tweet received 05/29/22:
"Huge shout-out to Thomas, one of the P6 economy lot attendants at EWR, who was a major help tonight when
I locked everything - including my keys, wallet, and phone - in my car after 17+ hours in transit. It was one of
THOSE travel days." |
Work Location: ABM Parking
|
|
Date: 5/31/22 |
Employee: Yaw Agyei |
Airport: Newark Liberty International Airport |
Experience: This CM always picks up shifts and helps out when no one else will. He helps all restaurants and goes above
and beyond each day. He does all this with a smile. |
Work Location: Saison OTG management
|
|
Date: 5/31/22 |
Employee: Rakibul Haque |
Airport: JFK International Airport |
Experience: Here is a new employee (Rakibul Haque) that works as a porter and consistently gets praise on his kindness.
This time, a passenger wrote a comment on the survey regarding his customer service, quality of service, and
going out of his way to make sure this passenger is taken care of on time. The passenger he was helping was
not sure where to go and they were confused. Rakibul asked them the type of class they were traveling and
they responded saying it was premium. He informed them of the correct lane to go to but the guard was
busy. He immediately informed the guard that they are premium class passengers and please help them out.
Survey comment:
The individual informed us to let the guard know that we were with Singapore Airlines Premium but the
guard or security person was quite busy. So, he went and talked with the guard with the result that we were
routed to the correct window which saved us at least an hour of standing in the incorrect line. |
Work Location: Smarte Carte
|
|
Date: 5/30/22 |
Employee: Jim Kissmer |
Airport: JFK International Airport |
Experience: Jim Kissmer has been a vital part of the T4's Customer Experience team - from assisting with the rollout of the
CX action plan to keeping the constant awareness of the PANYNJ airport's customer experience manual when
conducting his ideation sessions with the JFKIAT team. As a team of one, I am thankful for his willingness to
assist, for being a connector but above all for going above and beyond in improving processes to help our
guests with a more seamless and memorable experience. |
Work Location: JFKIAT
|
|
Date: 5/30/22 |
Employee: Angie Trujillo |
Airport: JFK International Airport |
Experience: JFK T4 proudly rolled out 4 Excellence Rewards & Recognition program - designated to spotlight our amazing
JFK T4 workforce. This was only able to be accomplished with Angie's assistance. Angie is such a team player
and asset to the commercial and cx department. She is always willing to assist and go the extra mile - more
importantly, she does it with a smile and always seek to connect & exceed expectations with our internal and
external team. Thank you for being the backbone of our back office and for bringing to life our T4 brand values
daily. We appreciate you! |
Work Location: JFKIAT
|
|
Date: 5/30/22 |
Employee: Isis Darks |
Airport: JFK International Airport |
Experience: JFK T4 proudly rolled out 4 Excellence Rewards & Recognition program - designed to spotlight our amazing
JFK T4 workforce. This was only able to be accomplished with Isis' assistance. Isis is a vital part of our team,
and makes all the behind the scenes marketing magic happen. She went above and beyond in helping me design
this very special program to our T4 employees and has done so in such refined, caring and team player manner.
The back office does not get a lot of visibility, but all the experiential awesomeness that happens in our terminal
designed to delight and entertain our guests would not be possible without the brilliant mind of our marketing
guru. Thank you for collaborating with CX and elaborating the most intricate plans with me to delight and
surprise our guests. You bring We Soar and T4 brand values to everything you do! |
Work Location: JFKIAT
|
|
Date: 5/30/22 |
Employee: Katerini Platellas |
Airport: LaGuardia Airport |
Experience: I’m not from here. I don’t have a clue about the Airtrain, buses, or subways. Because back home for me I
have never used those as transportation. I walked up to two women outside by terminals and ask them can
they help me. With no hesitation they responded yes. I explained I was confused and scared. I didn’t want to
get lost because it was getting late. Katerini was patient, caring and helpful. She wrote down instructions I
need to do to take Q70 bus, two stops at Roosevelt, go down under to E-train (use subway card which she
helped me purchased), let get airtrain stop airtrain would be another payment. She broke it all the way down
and I really appreciate that! Because this is my second day working with no prior flight experience or big
knowledge of New York. She went above and beyond to make sure I was okay. I felt at ease because of her.
She is a great employee! |
Work Location: ERMC Aviation
|
|
Date: 5/29/22 |
Employee: Iesha Walker |
Airport: Newark Liberty International Airport |
Experience: On Saturday the Amtrak Kiosk was out of service at the NEC Station. Aces Iesha Walker assist passengers to
download the Amtrak APP so they could purchase tickets for their destination, thanks for being vigilant. |
Work Location: ERMC Aviation
|
|
Date: 5/29/22 |
Employee: Noel Auguste |
Airport: Newark Liberty International Airport |
Experience: Aces Noel Auguste was working when passengers was seen stranded he approach and ask if they need
assistance they said yes, he directed them to their transportation so they could be on their way. |
Work Location: ERMC Aviation
|
|
Date: 5/29/22 |
Employee: Shequelle Williams |
Airport: Newark Liberty International Airport |
Experience: Inside the INS hall, a group of passengers approached Shequelle the INS Customer Care Supervisor and
advised her that they were verbally assaulted by another group of passengers on board their arriving flight into
EWR. Both groups of passengers involved in the incident started raising there voices inside the hall, and
Shequelle quickly calmed the situation down by notifying the CBP Supervisor on duty. After the matter was
addressed by CBP and PAPD, the CBP Supervisor came to advise me how much she appreciated Shequelle's
quick action in notifying them so the matter didn't escalate further. |
Work Location: ERMC Aviation LLC
|
|
Date: 5/28/22 |
Employee: Desmond Abotchie |
Airport: Newark Liberty International Airport |
Experience: A customer walked into the store not looking to buy anything but just a little bit of help. He had a problem
with the headphones that he had purchased just a few hours earlier in a different city and Desmond did a
phenomenal job of trying to troubleshoot.
And when he could not successfully troubleshoot, he did a expeditious return and ensured that headphones
were working for him before he left. Desmond is often exceeding expectations like this and going above
and beyond for customers. So much so that the customer reach out to our corporate office to shout Des out!
"This will definitely result in me being a customer again. He should be promoted and given a raise. He was
courteous and showed empathy" |
Work Location: InMotion Entertainment
|
|
Date: 5/28/22 |
Employee: Desmond Abotchie |
Airport: Newark Liberty International Airport |
Experience: About half a year ago, Desmond was helping a customer find a charging cable for his phone - typical airport
story. However, after leaving the store Desmond realized he had left a portable battery that he was planning
on using for this trip. He tried finding the customer - no luck. A few days later he called the store and said
he would be flying through soon and that he would pick it up.
Little did we know if would be about 6 months before we saw him again! He was amazed that we had kept
it for him all this time, even charging it up for him. He was truly grateful to Desmond and the whole staff
for having this commitment to our customers. He couldn't help himself and immediately started writing his
Google review for us while still in the store. Desmond showed a mindset that gives customers every reason
to come back to a place they know they'll be taken care of. |
Work Location: InMotion Entertainment
|
|
Date: 5/28/22 |
Employee: Barbara Medina |
Airport: JFK International Airport |
Experience: Barbara was responsible for assisting a passenger and companion to a taxi service arranged by the airline.
Details about where to meet the arranged taxi were not provided and so Barbara sought out support to ensure
that the passengers safely and successfully connected to their ride. Her infectious smile, attentive concern and
happy spirit altered the unexpected experience for the travelers. She even returned after coming
Pelting her shift for the day to confirm the outcome. Appreciating Barbara’s service!! |
Work Location: ERMC
|
|
Date: 5/27/22 |
Employee: Lisa Ryals |
Airport: Newark Liberty International Airport |
Experience: While making my rounds, the morning of May 16th Terminal B level 2 had a consistent flow of passengers
taking a taxi to their destinations. As I proceeded to the taxi area. I could hear Lisa explaining the at she was
waiting for taxis to arrive shortly to the terminal. She apologized for the delay and thanked them for being
patient. |
Work Location: ABM Taxi Dispatch
|
|
Date: 5/27/22 |
Employee: Luis Garcia Flores |
Airport: JFK International Airport |
Experience: Luis Garcia Flores manually moved smarte carts all day and has stayed with us through the papd traffic
mitigation program. Any other agent would have picked up carts and left the area. Great job. |
Work Location: SmarteCarte
|
|
Date: 5/27/22 |
Employee: John Kaznowski |
Airport: Newark Liberty International Airport |
Experience: I was standing outside the A3 checkpoint when it opened this morning and Mr Kaznowski came out and in a
very calming voice, made everyone laugh and also instructed them to be prepared when the get to the x-Ray
machines. I told him he should be an instructor for all TSA staff. He was phenomenal. Keep up the good work. |
Work Location: TSA
|
|
Date: 5/27/22 |
Employee: Hector Jerez |
Airport: Newark Liberty International Airport |
Experience: Please pass on my thanks to TSA Officer Hector Jerez for showing care, compassion, and respect to
passengers at Terminal C2 TSA Checkpoint on 5/20/2022 about 15:20L. I was in the line and I admire this
officer clear, direct, and friendly communication to customers. Few customers were kind of unhappy that
they cannot take their liquids through TSA. Officer Jerez provided the TSA guidance/policies to the
customers. Admirably, he did it with a smile and showed respect to the passengers. The passengers mood
changed and they themselves became calm and quiet stating that they made a slight mistake.
Thank you officer Jerez for being kind and friendly to passengers.
Ramchandar Motiram
Port Authority. |
Work Location: TSA
|
|
Date: 5/27/22 |
Employee: Zenzie Abrams |
Airport: Newark Liberty International Airport |
Experience: Thank you Zenzie for assisting customers with TSA queuing lanes information at Terminal C1 TSA
checkpoint on 5/20/2022 about 15:00L. Zenzie was engaging customers and verifying their boarding passes
to ensure that they are in the appropriate lanes for TSA and she did it with a smile and also listen carefully to
customers queries. Zenzie provided guidance to about ten customers seeking information for TSA Pre Check
enrollment and CLEAR sign ups. She guided customers to the TSA enrollment office located at Terminal C
level 1 near the welcome center. Great overall job in assisting customers with TSA related questions.
Thank You.
Ramchandar Motiram
Port Authority. |
Work Location: United Ground Express
|
|
Date: 5/27/22 |
Employee: Roy James Tapig |
Airport: Newark Liberty International Airport |
Experience: Please pass on my thanks to CLEAR employee Roy James at Terminal C. On 5/20/2022 about 15:20L Roy
and his other CLEAR colleague Christian Balderas was working at Terminal C1 TSA checkpoint when they
both came across two passengers a husband and wife who had their boarding passes on their phones but for
some reason, they could not retrieve it. The two passengers were frustrated that they are almost halfway the
TSA queuing lanes and they do not have access on their phones to retrieve their boarding passes. Roy and
Christian quickly coordinated with a UGE rep to have boarding passes printed in an expedited manner for
the two customers. The two customers presented about ten sheets of paper to Roy and Christian who quickly
navigated the papers and located the United Airlines confirmation numbers to get the boarding passes for the
customers. The customers were very happy and satisfied that they were attended to immediately by airport
employees.
Thank you both Roy and Ch |
Work Location: CLEAR
|
|
Date: 5/27/22 |
Employee: Christian Balderas |
Airport: Newark Liberty International Airport |
Experience: Please pass on my thanks to CLEAR employee Christian Balderas at Terminal C. On 5/20/2022 about
15:20L Roy and his other CLEAR colleague Roy James was working at Terminal C1 TSA checkpoint when
they both came across two passengers a husband and wife who had their boarding passes on their phones but
for some reason, they could not retrieve it. The two passengers were frustrated that they are almost halfway
the TSA queuing lanes and they do not have access on their phones to retrieve their boarding passes.
Christian and Roy quickly coordinated with a UGE rep to have boarding passes printed in an expedited
manner for the two customers. The two customers presented about ten sheets of paper to Christian Roy who
quickly navigated the papers and located the United Airlines confirmation numbers to get the boarding
passes for the customers. The customers were very happy and satisfied that they were attended to
immediately by airport employees.
Thank you both Christian and |
Work Location: CLEAR
|
|
Date: 5/27/22 |
Employee: Diannys Lopez |
Airport: Newark Liberty International Airport |
Experience: During last week thunderstorms and delays, Diannys went above and beyond by helping a family that needed
support to rebook their tickets but they did not speak English well. Diannys partnered with an agent from
United and got them taken care of. |
Work Location: OTG
|
|
Date: 5/27/22 |
Employee: Sabina Zak |
Airport: Newark Liberty International Airport |
Experience: Sabina has a great attitude towards each guest, and she is always happy to welcome passengers into the airport.
Her attitude is always great and she is always willing to help. |
Work Location: OTG
|
|
Date: 5/27/22 |
Employee: JACOB AYAM |
Airport: Newark Liberty International Airport |
Experience: JACOB's efficiency and team work to complete projects un supervised is a key member of our team!!
he is prompt hard working and always has a smile!! |
Work Location: GARDEN STATE DINER
|
|
Date: 5/27/22 |
Employee: OLENS MILCE |
Airport: Newark Liberty International Airport |
Experience: OLENS HAS BEEN MEETING AND GREETING GUESTS AT THE GARDEN STATE DINER
THROUGHT THE YEARS. Great team player and outstanding customer engagement!!! |
Work Location: GARDEN STATE DINER
|
|
Date: 5/27/22 |
Employee: Adam Morales |
Airport: Newark Liberty International Airport |
Experience: Adam is key part of our kitch crew. Wearing multiple hats of employment when needed and kicking it into
high gear at moments to accommodate our guests!/ A plus plus!! GOLD STAR |
Work Location: GARDEN STATE DINER
|
|
Date: 5/27/22 |
Employee: Alens Sertyl |
Airport: Newark Liberty International Airport |
Experience: Alens has GREAT communication with management and steps up to the plate every night the store needs him.
Great member of the team!! |
Work Location: GARDEN STATE DINER
|
|
Date: 5/27/22 |
Employee: Terrel Bailey Lockhart |
Airport: Newark Liberty International Airport |
Experience: Terrel is hard, working, out going, and corner stone of the kitchen department that maintains a level a balance
of production and efficiency regardless of temperatures and pressures!! Key asset to our BOH! |
Work Location: GARDEN STATE DINER
|
|
Date: 5/27/22 |
Employee: Jose Rodriguez |
Airport: Newark Liberty International Airport |
Experience: Jose works so hard on bringing the guest experience to a whole other level!. It takes a lot of effort for him and
his team to fulfill the requirements, and organize the restaurant on a day to day, moment to moment schedule
while maintaining a high-quality level of standard.
As well as keeping our operations open till the last departing flight!!! No passenger is left behind!!!
:) |
Work Location: GARDEN STATE DINER
|
|
Date: 5/27/22 |
Employee: Ashley Aracena |
Airport: Newark Liberty International Airport |
Experience: Ashley being one of our newer employees at EWR Term C has come on board as a ray of sunshine. Great
customer service and excelled employee team work skills. |
Work Location: Garden State Diner
|
|
Date: 5/27/22 |
Employee: Elizabeth Pimentel |
Airport: Newark Liberty International Airport |
Experience: Elizabeth missed her calling of fire fighting!! or perhaps still has time to apply!!! She is the first one in to work
and she is the first one on a task to put out any concern or task in the restaurant!! While have a great demenor
and smile doing any or all tasks that are asked of her.
One in a million!! |
Work Location: GARDEN STATE DINER
|
|
Date: 5/27/22 |
Employee: George Cazarez |
Airport: Newark Liberty International Airport |
Experience: The We soar program should have a C added as WE SCOAR for George. and the C is for COOL and George is
the COOL operator for the guest experience and satisfaction. In the instance the guest isn't Totally
Outrageously Satisfied, we can count on George to turn a guests sour experience into a glass of fine wine!! |
Work Location: Garden State Diner
|
|
Date: 5/27/22 |
Employee: Jalynn Quezada |
Airport: Newark Liberty International Airport |
Experience: Jalynn like many of her crew members kicks it up a notch when the time is needed to help and assist travelers
in the airport during our operation. Definitely a people person and sunshine of happiness! |
Work Location: GARDEN STATE DINER
|
|
Date: 5/27/22 |
Employee: Jennifer De Jesus |
Airport: Newark Liberty International Airport |
Experience: Jennifer like many of her crew members kicks it up a notch when the time is needed to help and assist travelers
in the airport during our late night IROP operation. A go getter and a doer with great personality and
happiness! |
Work Location: GARDEN STATE DINER
|
|
Date: 5/26/22 |
Employee: SONIA SINCLAIR-TALBOT |
Airport: Newark Liberty International Airport |
Experience: SONIA GREETS PASSENGERS AND EMPLOYEES AT THE BOTTOM OF THE ESCALATOR AND
DIRECTS THEM TO TSA CHECK-IN. I SEE HER NEARLY EVERY DAY, ON MY WAY IN TO WORK,
AND EVERY SINGLE TIME I HAVE SEEN HER, I HAVE WITNESSED HER BEING WARM,
WELCOMING AND HELPFUL TO PASSENGERS AND EMPLOYEES ALIKE. SHE PERSONIFIES
EXCELLENT CUSTOMER SERVICE AND IS APPROACHABLE AND HELPFUL. EWR IS FORTUNATE
TO HAVE HER ON STAFF! |
Work Location: EWR
|
|
Date: 5/26/22 |
Employee: Sahil Kumar |
Airport: Newark Liberty International Airport |
Experience: Sahil is a sales associate and strives to go above & beyond with each guest. Recently he saw a passenger in
distress that landed from Boston and only had a few minutes left to catch her connecting flight, but was unsure
where to go. Sahil asked a nearby agent to assist and they brought the guest from Gate 138 all the way to Gate
92.The guest was extremely thankful for the assistance. |
Work Location: The Collection
|
|
Date: 5/26/22 |
Employee: Mary Sanchez |
Airport: Newark Liberty International Airport |
Experience: My store is located next to where Mary works and I'm always amazed how friendly and helpful she is too
guests. |
Work Location: OTG Markets
|
|
Date: 5/26/22 |
Employee: Maribel Arroyo Veras |
Airport: Newark Liberty International Airport |
Experience: Maribel is a cashier for our location and is a great fit for the team. She goes out of her way to connect with all
customers and is appreciated by all. |
Work Location: Garden State Cafeteria
|
|
Date: 5/26/22 |
Employee: Joseph Mohammed |
Airport: Newark Liberty International Airport |
Experience: Joseph is one of our cooks at the Cafeteria and is valuable member to the team. Regardless of the daily
challenges and no matter what is thrown at him, Joseph remains positive and always gets the job done. |
Work Location: Garden State Cafeteria
|
|
Date: 5/26/22 |
Employee: Juan Garcia |
Airport: JFK International Airport |
Experience: Juan Garcia shows great deal of concern for customer expectations. He works hard to meet and exceed those
expectations, no matter how challenging. Juan consistently gets positive praises from passengers at Baggage
storage. He qualifies his customers and provides genuine interest in ensuring their experience with us is
exceptional.
Here is what his last customer wrote on a survey:
Mucha calidez y atención eficiente y un plus de amabilidad y ayuda
It means "A lot of warmth and efficient attention and a plus of kindness and help". |
Work Location: Smarte Carte
|
|
Date: 5/25/22 |
Employee: Debbie Krinsky |
Airport: New York Stewart International Airport |
Experience: Debbie has been a staple here at New York Stewart International Airport for many years. She is always a
pleasure to deal with and handles a lot of the behind the scenes items that most people take for granted. I have
witnessed Debbie constantly go above and beyond, and I think she deserves to be recognized for just an overall
outstanding job. If you ever have the pleasure of dealing with Debbie, know that you're in good hands. |
Work Location: AVPORTS
|
|
Date: 5/25/22 |
Employee: Vincent Andrews |
Airport: Newark Liberty International Airport |
Experience: Vincent is a regular customer here at Johnston and Murphy and his visits are always a highlight. Recently,
when he was in the store, a passenger needed to find baggage claim and Vincent led him there on his way out.
At every interaction Vincent has been a warm presence and his kindness is deserving of recognition. |
Work Location: OTG
|
|
Date: 5/25/22 |
Employee: Alicia Jimenez |
Airport: Newark Liberty International Airport |
Experience: Outstanding worker. |
Work Location: Akbar H Ass.
|
|
Date: 5/25/22 |
Employee: Santiago Ruber |
Airport: Newark Liberty International Airport |
Experience: Always goes above and beyond |
Work Location: Akbar H Ass.
|
|
Date: 5/25/22 |
Employee: Branden Ruber |
Airport: Newark Liberty International Airport |
Experience: Great worker, always going the extra mile to get the job done. |
Work Location: Akbar H Ass.
|
|
Date: 5/25/22 |
Employee: Mack Williams |
Airport: Newark Liberty International Airport |
Experience: Mack is a sales associate for Hudson Booksellers in Terminal C. He is always striving to enhance the
passengers experience and make a connection with all guests. Glad to have him on the team. |
Work Location: Hudson Booksellers
|
|
Date: 5/25/22 |
Employee: Jillian Davis |
Airport: Newark Liberty International Airport |
Experience: Jillian is a cook at Saison. She exudes great energy, loves what she does & is an asset to the team. Jillian
graciously volunteered to speak on video for the Port's Customer Service team video they were putting
together to showcase employees throughout EWR.
Jillian was so full of life, as she normally is & the Ports customer service team notified OTG they decided to
use Jillian in an ad that would run on their digital boards. We were so proud of Jillian & when we shared the
news with her, she wrote this poem for Saison:
S-Sip wine & enjoy a succulent steak
A-An Appetizer or a salad stacked high on your plate
I-Iced lattes, shrimps, or try something bold
S-Satisfying or customers is our main goal
O-Overall, you're now full and delighted
N-Noticeable difference when you fly United |
Work Location: OTG Saison
|
|
Date: 5/25/22 |
Employee: Rafael Rivera |
Airport: Newark Liberty International Airport |
Experience: Customer sent in a thank you card for reuniting her with her kindle which was a gift from her son through
TSAs Lost and Found office. She expressed her appreciation and gratitude. |
Work Location: TSA
|
|
Date: 5/25/22 |
Employee: Marjorie Pires |
Airport: Newark Liberty International Airport |
Experience: Since Marjorie joined OTG's HR Team, she has been an absolute pleasure to work with. There is no "stupid"
question when speaking with her & she never makes you feel as if you're bothering her, even though she's
juggling 10 things at once! OTG is lucky to have her! |
Work Location: OTG HR Dept.
|
|
Date: 5/25/22 |
Employee: Mst Nurun Khanam |
Airport: Newark Liberty International Airport |
Experience: Stopped by a CIBO Market in C3 today, and was pleasantly surprised with the service provided by Mst Nurun.
Before I started to scan my items, she was already opening a bag for me to utilize and welcomed me to the
market. Mst Nurun wished me a great day and was very delightful to interact with. |
Work Location: OTG CIBO Market
|
|
Date: 5/25/22 |
Employee: Dignamara Morel |
Airport: JFK International Airport |
Experience: Aces Dignamara Morel was observed as being proactive, approachable, friendly and knowledgeable during her
interactions with the customers needing assistance in terminal 2. Aces not only giving clear information but will
go the extra mile to help everyone that she comes in contact with. Aces was observed giving nyc maps to
customers using the train even accompanying customers to the doorway in giving directions to terminal one.
Customers leave with full information to get to their destinations after being help by Aces D. Morel. Great job
Dignamara Morel |
Work Location: Unifi Services
|
|
Date: 5/25/22 |
Employee: Tyhnesha Gibbs |
Airport: JFK International Airport |
Experience: A passenger expressed interest in purchasing an item in a store that was closed. Tyhnesha was supervising in
another store and acknowledged right away that she could assist in opening the store for the traveler. Thanks to
Tyhnesha's cheerful response and attentiveness, the passenger continued her journey having received excellent
service. Such a pleasure to collaborate with such a pleasant airport peer! |
Work Location: Paradies
|
|
Date: 5/24/22 |
Employee: Leon LeBlanc |
Airport: Newark Liberty International Airport |
Experience: As I approached the taxi area at Terminal C, I could hear Leon enthusiastically welcoming passengers to
Newark and providing a pleasant closing as they departed. |
Work Location: ABM Taxi Dispatch
|
|
Date: 5/24/22 |
Employee: Komal Patel |
Airport: Newark Liberty International Airport |
Experience: Komal is very excellent employee for this Dunkin'. She has helping nature. |
Work Location: Dunkin'
|
|
Date: 5/23/22 |
Employee: Victoria Clough |
Airport: JFK International Airport |
Experience: Passenger at T5 queue pressed the Forester unit positive response and also added: " Dispatcher was really nice
and friendly. |
Work Location: Taxi Operations
|
|
Date: 5/23/22 |
Employee: Michelle Shakespeare |
Airport: JFK International Airport |
Experience: Michelle the dispatcher kept everyone informed. |
Work Location: Taxi Operations
|
|
Date: 5/21/22 |
Employee: Ruth Tekeste |
Airport: Newark Liberty International Airport |
Experience: Ruth is a smiling, friendly, wonderful breath of fresh air in an
otherwise impersonal, brusque area of our workplace - the
food court. I was in a hurry, as most folks are in an airport,
and as the pizza concession refused to take anymore orders,
and the gourmet sandwich place in 10 attempts never had
gotten my order correct, I long since gave up doing with
people and grabbed a cold preprocessor meal and had to deal
with a computer register...which didn't work. A smiling Ruth
rushed over, correctly assessed the situation and assisted with
all the warmth and charming personality that everyone else in
the area sorely lacked & could learn from! She represented
exactly what is much needed to make a harried traveler enjoy
being a patron of United and the services available at our busy
terminal! She deserves a Gold Star, and could serve as an
example to others! |
Work Location: OTG
|
|
Date: 5/20/22 |
Employee: Bryan Chua |
Airport: JFK International Airport |
Experience: Passengers arrived at FIS and Bryan approached them if they needed any assistance. Passengers looked
frustrated and tired from the flight. Bryan engaged with them in a conversation and kept their mind away from
the frustration. They were very satisfied with the service and the interaction between them and bryan.
Passenger comment on survey:
Brian was great. Very friendly and helpful. Really made our arrival from a long flight easy |
Work Location: Smarte Carte
|
|
Date: 5/20/22 |
Employee: Vincent Zingarello |
Airport: Newark Liberty International Airport |
Experience: Supervisor Vincent Zingarello was assigned the Economy P/6 Lot and was instrumental in helping the PAPD
locate a confused young man that was roaming the lot on a bicycle. Vincent was able to locate the man and
PAPD was able to take over the situation. Thank you Vincent for owning the situation and a JOB Well Done! |
Work Location: ABM Parking
|
|
Date: 5/20/22 |
Employee: Altermeesh Fullwood |
Airport: Newark Liberty International Airport |
Experience: A customer called to compliment Supervisor Altermeesh Fullwood for going above and beyond to assist her in
finding her car. The customer stated she was upset, confused and lost. Altermeesh calmed her down and helped
her to locate her car. The customer was excited and wanted to make sure that Altermeesh was recognized for
her outstanding service. Awesome Job Altermeesh! |
Work Location: ABM Parking
|
|
Date: 5/20/22 |
Employee: Shequelle Williams |
Airport: Newark Liberty International Airport |
Experience: Shequelle is a great asset to INS hall, she greets everyone with a smile, there is no problem she can not solve. She is
proactive and foresees any issues before they happen. Great team player. |
Work Location: ERMC
|
|
Date: 5/20/22 |
Employee: Elizabeth Nunez |
Airport: Newark Liberty International Airport |
Experience: On 5/20/22, Elizabeth was the B-Roamer guard. While performing her job duties, I noticed her also providing
wayfinding assistance to multiple pax during a 30 minute period during the early morning rush. Additionally,
she frequently acts as an extra set of eyes in the terminal and contacts Term B Ops whenever she notices eqpt
out of service (elev/esc). Elizabeth is a great asset to Term B. |
Work Location: Intercon Security
|
|
Date: 5/19/22 |
Employee: Aleishia Thompson |
Airport: Newark Liberty International Airport |
Experience: While in the field checking on the taxi operation, I observed Aleishia Thompson professionally managing the
consistent flow of passengers taking a taxi to leave the airport. In addition, she was assisting customers with
questions with regard to shuttle service, uber pickup, and Coach USA questions. Aleishia provided a warm
welcome/ closing and was knowledgeable concerning the questions asked. |
Work Location: ABM Taxi Dispatch
|
|
Date: 5/19/22 |
Employee: George Donkor |
Airport: Newark Liberty International Airport |
Experience: While in the field checking on the taxi operation, on Monday, May 16th, Mr. Donkor had a line of passengers
waiting to take a taxi at Terminal C. At the time the taxi system went down and he had to write a receipt for
passengers. Mr. Donkor remained calm and displayed professionalism with each passenger he interacted with. |
Work Location: ABM Taxi Dispatch
|
|
Date: 5/18/22 |
Employee: Arlene Scarlett |
Airport: JFK International Airport |
Experience: I would like to thank Ms. Arlene Scarlett for the outstanding service she provided to my friend who needed
wheelchair assistance in getting from Terminal 4 to Terminal 2 in order to catch his flight back home to
Columbus, Ohio. In addition, Arlene directed my friend’s wife to the right counter to check their bags.
Arlene’s friendly attitude, care, concern, patience and professional was great appreciated by my friend, his
wife and myself. Arlene made a difficult job look easy! Thank you Arlene for all your hard work. |
Work Location: ERMC
|
|
Date: 5/18/22 |
Employee: Owen Osbourne |
Airport: JFK International Airport |
Experience: Please see below Email from Air India Station manager Mr Girish Salian.
On behalf of Air India , We would like to recognize the excellent special handling and Wheelchair assistance
rendered by Mr Owen Osbourne from Pax Pax Assist to our VIP passengers on departure of AI 102/29Apr22
It gives me immense pleasure to commend Mr. Owen Osbourne for the
excellent Special handling service rendered to Ms. Sminu Jindal our first class
passenger on departure at New York Airport on flight AI 102 dated 29APR'22.
His dedication surely deserves recognition.
His devotion, positive attitude and attention to detail have not gone without
notice from the top management. I genuinely believe that he has played an
integral role in the success of Air India in New York. |
Work Location: Pax Assist
|
|
Date: 5/18/22 |
Employee: Pablo Janez |
Airport: Newark Liberty International Airport |
Experience: Pablo went above and beyond, acting as a translator during the filming for the quarterly reward video. He was
patient without missing a beat or impacting his own work. He even helped encourage the JCM employee who
was being filmed and calmed her nerves. |
Work Location: Tony and Benny
|
|
Date: 5/18/22 |
Employee: Samuel Carcamo |
Airport: JFK International Airport |
Experience: Terminal 5 is one of the busiest terminals at JFK and passengers' queue are always long. Passenger hit the
Forrester Unit with a happy face and added the comment: "Nice" for taxi dispatcher Samuel Carcamo and his
exceptional customer service provided. |
Work Location: Taxi Operations
|
|
Date: 5/18/22 |
Employee: Christopher Sewell |
Airport: JFK International Airport |
Experience: Taxi dispatcher Sewell was recently hired and has demonstrated excellent customer service skills. He received a
positive comment and happy face by T5 Taxi Area Forrester Unit by a passenger who was waiting to be loaded.
Sewell was pleasant and approachable. Plus, he provided extra information for transportation alternatives due
to the long waiting time. |
Work Location: Taxi Operations
|
|
Date: 5/17/22 |
Employee: Jermaine Coleman |
Airport: Newark Liberty International Airport |
Experience: Jermaine is an employee who meets and exceeds expectations each and every day. His desire and ability to
keep the INS/Customs Port Authority Supervisor informed of situations/incidents in the International Inbound
Baggage Room aid and assist me in ensuring all customers are able to claim their checked baggage in a timely
manner. His ability to effectively communicate via portable handheld radio proves most valuable. Additionally,
he follows all directions he is given and is an asset to the the team. |
Work Location: Oxford A/P Tech
|
|
Date: 5/16/22 |
Employee: David Martin |
Airport: Newark Liberty International Airport |
Experience: Today about 15:25L, EWR Air Train Platform at Terminal B was extremely crowded and many passengers
were trying to forced their way into the Air Train going in the direction from Terminal B to Terminal A. As a
result, a family with two smarte cartes and a stroller were trying to get on the train and they held the door
numerous times from closing normally preventing the both the air train car door and the platform door from
closing. Both doors remained opened about half way and the train was stuck. David Martin showed and
assured everyone that the train will be back in service momentarily. David made everyone calm and relaxed
as he fixed the issue and communicated on his radio. When the issue was resolved, he assisted the family
with their bags and strollers and ensure they boarded the train safely.
Thank you David for assisting with the Air Train issues and also helping the family.
Ramchandar Motiram
The Port Authority of NYNJ
5/16/2022. |
Work Location: Alstom (Air Train)
|
|
Date: 5/15/22 |
Employee: Chakaris McBrown Jr. |
Airport: JFK International Airport |
Experience: Chakiris McBrown retrieved an item (wallet) from Jamaica Station Guideway. A passenger dropped their
wallet on the tracks as she entered the AirTrain. This occurrence was during peak time for the AirTrain system.
The wallet contained important documentation for the passenger to travel. The item retrieval was completed in
a speedy and safe manner. |
Work Location: Alstom Inc.
|
|
Date: 5/15/22 |
Employee: Brian Safdar |
Airport: JFK International Airport |
Experience: Brain Safdar was called to assist a passenger that fell on the escalators at Federal Circle as she attempted to go
the Airline Terminals. Upon his arrival, he assessed the situation and request an ambulance. He remained with
the passenger and her family; calming them at this very difficult time. The ambulance transported her to the
hospital for further observation. His calmness and sharing of information helped to downgrade some the
passenger's anxiety. |
Work Location: Alstom Inc.
|
|
Date: 5/13/22 |
Employee: Alice Foreman |
Airport: Newark Liberty International Airport |
Experience: We don’t always get at chance to say thank you due to the hustle and bustle of the day. Therefore, I would like
to take this time to express my thanks to Ms. Foreman for always being helpful and gracious to our patrons and
fellow employees here at EWR! |
Work Location: ABM Parking
|
|
Date: 5/13/22 |
Employee: Yolanda Shields |
Airport: Newark Liberty International Airport |
Experience: Where do we start? Thoughtful, proactive, dedicated and hard-working. The list goes on and on. Your transition
to the sales office left a void in the office. Then we all got a chance to see that no matter where you were
located, your commitment to making EWR a great airport increased ten-fold. Your hard work is greatly
appreciated and we would like to say thank you for all that you do here for EWR! |
Work Location: ABM Parking
|
|
Date: 5/13/22 |
Employee: Vincent Zingarello |
Airport: Newark Liberty International Airport |
Experience: Mr. Zingarello and I worked together during spring break when our parking lots were near full capacity. When
the traffic attendant was preoccupied with a passenger, Mr. Zingarello stepped right in and put on two hats and
guided our passengers to the locations that best suited their needs. This is the kind of dedication that keeps or
parking lots functioning here at EWR. |
Work Location: ABM Parking
|
|
Date: 5/13/22 |
Employee: Rony Barahona |
Airport: Newark Liberty International Airport |
Experience: Mr. Barahona is the kind of employee that you want on your team. He shows up! Snow Storms, Spring Break,
Tuesday and Wednesday Garage Closures… you name it, and he handles it! Thank you for your hard work! |
Work Location: ABM Parking
|
|
Date: 5/12/22 |
Employee: Ione Silva |
Airport: Newark Liberty International Airport |
Experience: Ms. Silva demonstrates the true meaning of customer service. Assisting our employee who park at Lot F on a
daily basis takes great deal of patience. Ms. Silva we thank you for your 20 years + of dedicated service to
EWR! |
Work Location: ABM Parking
|
|
Date: 5/12/22 |
Employee: Andrea Miller |
Airport: Newark Liberty International Airport |
Experience: Ms. Miller transitions from the office to field and no matter which location she works, the best customer service
is always provided. We thank you for hard work and positive attitude! |
Work Location: ABM Parking
|
|
Date: 5/12/22 |
Employee: Monique Tomlinson |
Airport: Newark Liberty International Airport |
Experience: You can only win with Ms. Tomlinson on your team. Her attention to detail, troubleshooting skills and first-
class customer service is what keeps our parking lots running smoothly! |
Work Location: ABM Parking
|
|
Date: 5/12/22 |
Employee: Gale Gyant |
Airport: Newark Liberty International Airport |
Experience: Ms. Gyant is a true gem! When I speak with her regarding any issue, it is just FYI because she handled it!
Proactive, observant, helpful, responsible and friendly...We thank you for bringing all these wonderful qualities
to EWR! |
Work Location: ABM Parking
|
|
Date: 5/12/22 |
Employee: Nabila Salhi |
Airport: Newark Liberty International Airport |
Experience: Its always a pleasure to have Nabila in charge of the INS hall, she is always welcoming to the inbound passengers and
always goes out of her way to help them. She is a great leader and resolves any problems that arise without any issues. |
Work Location: ERMC
|
|
Date: 5/12/22 |
Employee: Henfry Alvarez |
Airport: LaGuardia Airport |
Experience: Henfry was on the move and quickly assuring the passenger's bags were secured on the luggage belt to load on
the plane. You can see Henfry hustling to keep up with the drop off bag demand, but also stayed ahead with
answering any questions passengers had at Terminal A. Even though baggage handling can be a heavy task,
Henfry embraced the excitement it generates to boost his work morale, production, and efficiency. |
Work Location: Prime Flight
|
|
Date: 5/12/22 |
Employee: Johanna Cruz |
Airport: LaGuardia Airport |
Experience: I witnessed Johanna in the concessions area at Terminal A cleaning the diligently from the tabletop counters,
floors, trash cans and windows. There was definitely a sense of dedication and thoroughness that it made me
witness what an exceptional airport worker we have at LGA. |
Work Location: Roma Cleaning
|
|
Date: 5/12/22 |
Employee: Serge Jean-Francois |
Airport: LaGuardia Airport |
Experience: Serge was handling more that one responsibility at the time. From supervising the bus drivers, answering
inquires from passengers and at the same time, accommodating a crying passenger who was in dyer need to get
to Terminal C from B which is not close at all. Serge immediately stopped one of his smaller shuttle buses and
directed the driver to take the distressed passenger straight to Terminal C. It was incredible to see the heart felt
concern Serge demonstrated to the passenger. You can see the gratefulness and ease Serge brought to the
passenger. It makes me happy to see an airport employee who is customer facing go above and beyond to assist
our customers to the best of his abilities. |
Work Location: ABM Bussing
|
|
Date: 5/12/22 |
Employee: Jose Fernandez |
Airport: LaGuardia Airport |
Experience: There was Mr. Jose Fernandez trying his best to empty out the overflowing trash cans at Terminal B's gate areas
as soon as possible. Unfortunately, Mr. Fernandez was on his own. I approached Mr. Fernandez plus
nominated him on how hard he was working and carrying the huge overfilled trash bags. He did express he
was on the only one available due to a shortage in staff but he still had to do his job and for that I felt he needed
a reward and recognition for his ability in handling the task at hand independently. Thank you Mr. Fernandez
for your dedication at work! |
Work Location: ABM Aviation Inc.
|
|
Date: 5/11/22 |
Employee: Gabrielle White |
Airport: Newark Liberty International Airport |
Experience: She was mentioned on Twitter regarding her customer service |
Work Location: World Bean
|
|
Date: 5/10/22 |
Employee: CARLEEN REGIS |
Airport: Newark Liberty International Airport |
Experience: CARLEEN CONSISTENTLY PROVIDES EXCELLENT CUSTOMER SERVICE TO EVERY PERSON
WHO WALKS THROUGH THE DOORS. SHE GREETS EVERYONE PROMPTLY AND IS AUTHENTIC
AND WELCOMING. SHE GOES OUT OF HER WAY TO INTERACT PROFESSIONALLY AND WITH
WARMTH. EVERY CONSESSION WITHIN THE AIRPORT WOULD BE FORTUNATE TO HAVE HER AS
THEIR EMPLOYEE! |
Work Location: LOCCITANE
|
|
Date: 5/10/22 |
Employee: Zakia Seldon |
Airport: Newark Liberty International Airport |
Experience: Ms. Seldon is an asset to ABM. Everyday she shows up with her "A Game" ready to go. From deterring illegal
parkers to helping passengers. She handles it all! We thank her for a job well done every single day! |
Work Location: ABM Parking Lot
|
|
Date: 5/10/22 |
Employee: Jewel Mcintyre |
Airport: Newark Liberty International Airport |
Experience: Ms. Mcintrye shows up at work to WORK! Her vigilance and reporting skills are exactly what we need to keep
our parking lots clean, safe and user-friendly. Thank you for your daily efforts! |
Work Location: ABM Parking
|
|
Date: 5/10/22 |
Employee: Nodene Somerville |
Airport: Newark Liberty International Airport |
Experience: Whether helping employees, guiding passengers or manning the PRCS system, Ms. Somerville has it all under
control. We thank you for you dedicated service! |
Work Location: ABM Parking
|
|
Date: 5/10/22 |
Employee: Rodger Alvarado |
Airport: Newark Liberty International Airport |
Experience: Mr. Alvarado makes it look so easy on the toughest days. Thank you for bringing calmness to the hectic days.
We appreciate all that you do! |
Work Location: ABM Parking
|
|
Date: 5/10/22 |
Employee: Lateisha Greaves |
Airport: LaGuardia Airport |
Experience: La teisha Greaves, portrayed exemplary care and commitment for our
customers who she didn't even know. They were 2 elderly ladies who
came to the incorrect terminal for a flight to Jamaica. The elderly ladies
was actually flying on Spirit Airline and nt Aa. La Teisha made sure that
they were reaccommadated on another flight on Spirit, and made sure
that they were picked up and taken back to their homes. The next day
she also made sure that they got on their flight. La Teisha showed so
much compassion and care. She needs to be recognized and awarded.
Rachel Pace at AA . Csa. |
Work Location: ABM
|
|
Date: 5/10/22 |
Employee: Anna Brody |
Airport: Newark Liberty International Airport |
Experience: Customer Elizabeth Epstein submitted a Comment Card stating that she was treated with such respect and
compassion while being patted down or her insulin pump. She should be a model for all TSA agents during pat
down. |
Work Location: TSA
|
|
Date: 5/10/22 |
Employee: Kai Aduayom |
Airport: Newark Liberty International Airport |
Experience: Kai works on an account that is routinely checking-in on level 1 and is always approached by guests who enter
the building from the parking lot area looking for airlines on other levels. On numerous occasions, I witnessed
Kai go out of his way to assist guests with directions. For one of the guests, Kai come out from behind the
counters and walked the person over to their requested location due to a language barrier. |
Work Location: Worldwide Flight Services
|
|
Date: 5/10/22 |
Employee: Tineshwar Ghaness |
Airport: Newark Liberty International Airport |
Experience: Mr. Ghaness is an exemplary employee who always goes above and beyond his everyday duties. On numerous
occasions, especially during Spring Break, Mr. Ghaness was asked to add additional responsibilities to his daily
routine. Without skipping a beat, the work was completed as if it was a regular day. Hats off you to Mr.
Ghaness for a Job Well Done! |
Work Location: ABM Parking
|
|
Date: 5/10/22 |
Employee: Latesha Mayers |
Airport: Newark Liberty International Airport |
Experience: Customer Service at its Best!! Ms. Mayers, we thank you for your dedication to keeping the calm at our NJ
Airport. You hard work is truly appreciated! |
Work Location: ABM Parking
|
|
Date: 5/10/22 |
Employee: Hedwish Montalement |
Airport: Newark Liberty International Airport |
Experience: Mr. Montalement has shown that no feather can be ruffled here at EWR! There is no parking lot or patron issue
that has not been addressed in my time working with Mr. Monalement. You are a true asset to Newark Airport
and ABM Parking!!! |
Work Location: ABM Parking
|
|
Date: 5/10/22 |
Employee: Howard Rowley |
Airport: Newark Liberty International Airport |
Experience: I would like to take this time to thank Mr. Rowley for his contribution to EWR Airport. As a construction
supervisor, Mr. Rowley handles situations as quick as they appear. Being proactive is second nature for Mr.
Rowley and it is that kind of work ethics that keeps the our employees and patrons safe! |
Work Location: ABM Parking
|
|
Date: 5/10/22 |
Employee: Lawanna Swinson |
Airport: Newark Liberty International Airport |
Experience: Team Work Makes the Dream Work and Ms. Swinson shows us all how the team should be run. Midnights are
one of the toughest shifts but with Ms. Swinson on your shift, be prepared for a smooth tour. Thank you for
your hard work and dedication! |
Work Location: ABM
|
|
Date: 5/9/22 |
Employee: Gerson Martinez |
Airport: Newark Liberty International Airport |
Experience: Mr. Martinez has proven countless times to be an outstanding employee. Mr. Martinez, reports and owns any
discrepancies in our parking lots. We thank you and value your contribution in making the parking lots more
pleasant for our passengers. |
Work Location: ABM Parking
|
|
Date: 5/9/22 |
Employee: Rafael Carvahlo |
Airport: Newark Liberty International Airport |
Experience: Rafael always receives customers with a big warm smile and he always makes sure that they are well attended.
He always goes the extra mile to make sure that the customers are well served. He also brings a very vibrant
and energetic energy into the workplace. |
Work Location: Red Mango/The Grove, Inc.
|
|
Date: 5/9/22 |
Employee: JOSUE HIRALDO |
Airport: LaGuardia Airport |
Experience: I was working; meeting inbound flights close to midnight and Mr. Hiraldo approached me regarding a
distressed passenger who was missing her driver’s license and a couple of credit cards. The passenger arrived
from one of the United flights and later realized that she cannot find her DL and CC. She was about to leave
the airport and had asked for Mr. Hiraldo for assistance to help her find the missing cards. Mr. Hiraldo was
very sincere and dedicated upon helping the passenger (Ms. Gonzales). Mr. Hiraldo instinctively asked if we
can check the aircraft as a last resort. The items were found on the seat where passenger have dropped it by
accident. Without Mr. Hiraldo’s quick response and kindness, these items may have been stored or discarded
away. Left on board items are common but not a lot of it are returned or recovered right away. Kudos to Mr.
Hiraldo! |
Work Location: ABM AVAITION
|
|
Date: 5/7/22 |
Employee: Geraldine Davis |
Airport: Newark Liberty International Airport |
Experience: May 2 2022 day shift Thank you for being so friendly and coming out to help at the A gate, always a friendly
smile |
Work Location: ABM
|
|
Date: 5/7/22 |
Employee: Gerson Martinez |
Airport: Newark Liberty International Airport |
Experience: Thank you for always being so helpful and pleasant Gerson from Lot bleeds to C garage being full you are
always welcoming to customers and staff, Thank you! |
Work Location: ABM
|
|
Date: 5/6/22 |
Employee: Christopher Wright |
Airport: Newark Liberty International Airport |
Experience: Good morning all -
Please pass on my thanks to Academy bus driver Christopher Wright. This morning about 05:48AM, I was
on personal business at Terminal A level 3 check-in roadway near door #2 and I noticed two elderly
passengers (male with a walker) and female with a smarte carte loaded with bags were trying to board bus
#4952. The bus pulled up as best it could due to the traffic congestion issues. The driver was very patient and
polite in welcoming the passengers onboard and also inquiring where (airlines/terminals) they were going.
Both passengers took a while to get on the bus with their bags safely. The bus was already knelt which makes
it easier in accommodating the male passenger who was using a walker. Thank you driver Wright for being
polite and professional in discharging your duties - by you greeted both passengers with a good morning and
a smile goes a long way.
Ramchandar Motiram
The Port Authority Of New York and New Jersey. |
Work Location: Academy Busing
|
|
Date: 5/6/22 |
Employee: Kalliope Mihalatos |
Airport: Newark Liberty International Airport |
Experience: Kalliope works in INS as an ACE and she is always willing to help everyone. She greets everyone with a smile and
respect, she goes the extra steps to ensure that passengers understand where to go. She makes everyone feel
welcomed. |
Work Location: ERMC
|
|
Date: 5/6/22 |
Employee: Vincent Zingarello |
Airport: Newark Liberty International Airport |
Experience: Patron was recognized by a customer for his outstanding customer service. Vincent noticed that the customer
was having a problem with his tire. The customer had just returned from a 19 hour flight and his car had a flat
tire. He called around and was able to find a co-worker that had an air compressor. They were able to fix the
tire so that he could be on his way. Vincent is being recognized for Exceeding Expectations. |
Work Location: ABM Parking
|
|
Date: 5/6/22 |
Employee: Nailag Craig |
Airport: Newark Liberty International Airport |
Experience: A patron complimented Nailah for her helping with his tired being fixed. Nailah was called by her co-worker,
Vincent Zingarello looking for an air compressor. Nailah went to her car and retrieved her personal compressor
to assist the customer. The patron was able to get his tire fixed and get on his way, appreciative of their help.
Nailah is being dominated for Exceeding Expectations. |
Work Location: ABM Parking
|
|
Date: 5/5/22 |
Employee: Diomis Romero |
Airport: JFK International Airport |
Experience: ACES Diomis went above and beyond with a passenger who lost her flight back to Puerto Rico, she assisted
her at the Airline HELP Desk. Thank you for always do an excellent job. |
Work Location: ERMC Aviation/ ACES
|
|
Date: 5/5/22 |
Employee: Anacaris Fernandez |
Airport: JFK International Airport |
Experience: Admin Anacaris assisted one person via phone call at ( JFK Customer Services Phone/ Translation- Spanish)
that her sister was lost at the terminal and lost her flight to Puerto Rico. She explain her what her sister should
do in order to have a new flight. The passenger sister called again the office because she wasn't able to find the
Airline HELP Desk. Her sister was so scared and worry about her because she was crying and cant speak
English. Anacaris went to terminal 5 and met up with the passenger and assisted her with ACES on duty at
terminal at the moment. Passenger was able to schedule a new flight the same day.
Thank you for your excellent Job, and also Diomis Romero, Janie W, who also assisted the passenger with the
boarding process. |
Work Location: ERMC Aviation/ Admin
|
|
Date: 5/5/22 |
Employee: Janie Westfield |
Airport: JFK International Airport |
Experience: ACES Janie did an excellent Job assisting a passenger who lost her flight to Puerto Rico, She assisted her with
her boarding process after been lost at the terminal and rescheduled to a new flight. Thank you for all your help
and always do the best for the passenger. |
Work Location: ERMC Aviation/ ACES
|
|
Date: 5/4/22 |
Employee: Melissa DeJesus |
Airport: Newark Liberty International Airport |
Experience: It was an absolute pleasure working with Melissa today. She owned the entire shift and completely exceeded
my expectations. She is a rockstar and is going very far with our company. Keep it up Melissa great job! |
Work Location: OTG
|
|
Date: 5/2/22 |
Employee: Sherry Winograd |
Airport: Newark Liberty International Airport |
Experience: Sherry has been volunteering for Traveler's Aid for nearly 11 years and truly enjoys assisting passengers
make their connections by providing superior customer experience. She recently introduced herself to a team
of Port Authority staff conducting a customer experience & wayfinding walkthrough within EWR's Terminal
B.
She requested assistance in addressing some observed customer pain points relating to signage. She
articulated that she helps countless customers exiting the Customs Hall find their way to various ground
transportation options and recommended the signage be updated to reflect Ride-app pick-up locations as
well as more clearly provide direction to EWR's AirTrain. Sherry exceeded the group's expectations by
offering unique solutions to assist customers while also never ceasing to provide frontline customer service
during the interaction. The airport is extremely lucky to have volunteers like Sherry. |
Work Location: Travelers Aid
|
|
Date: 5/2/22 |
Employee: John Tam |
Airport: Newark Liberty International Airport |
Experience: The last 3 days while on duty I have noticed John being very proactive with setting up extra stanchions at both B1 and
SAS counters in order to help manage long queuing and volume. John did not need any direction from PA staff, but
instead took it upon himself to take care of the problem before it got out of hand. Whenever I see him on duty his
professionalism and customer service is excellent. |
Work Location: ERMC
|
|
Date: 4/30/22 |
Employee: Fabian Moodie |
Airport: JFK International Airport |
Experience: Fabian Moodie encountered a passenger at Terminal 4 (AirTrain Platform) in distress. He advised that the
passenger was having a panic attack. Apparently, she lost her backpack containing her travel documents.
Fabian was able to calm the passenger down. With comforting words, the passenger calmed down and took her
medication. He requested permission to escort her to Jamaica Station where her backpack was found. Fabian
had gained her trust, and she allowed him to take the lead in helping. |
Work Location: Alstom Inc.
|
|
Date: 4/30/22 |
Employee: Komal Patel |
Airport: Newark Liberty International Airport |
Experience: Komal is a assets to Dunkin as well as PA.
She is always connect to customers for their requirements. |
Work Location: Dunkin' Donuts
|
|
Date: 4/30/22 |
Employee: Linesh Shah |
Airport: Newark Liberty International Airport |
Experience: I over heard conversation between this employee and passengers. Passenger asking for Rental Car and Linesh
went with them to show how to get Airtrain and where to go. This is beyond expectation. |
Work Location: Dunkin' Donuts
|
|
Date: 4/29/22 |
Employee: Alfred Simmons |
Airport: Newark Liberty International Airport |
Experience: Alfred was working at the North East Corridor, no Terminal above, he is always ready to assist customers and
has a kind and courteous, calming demeanor, Thank you Alfred! |
Work Location: ERMC
|
|
Date: 4/29/22 |
Employee: Lisa Johnson |
Airport: Newark Liberty International Airport |
Experience: Lisa is kind and friendly, she tried her best to help expedite me out of the parking lots when there was a delay
with the proxy cards, much appreciated Lisa ! |
Work Location: ABM Parking
|
|
Date: 4/29/22 |
Employee: Patricia Taylor |
Airport: Newark Liberty International Airport |
Experience: Patricia, Thank you for being so helpful and kind to our Customers. Even though it was busy at Terminal C
with an Air Train shutdown, you helped each customer that came to you with a smile, Thank you! |
Work Location: ERMC
|
|
Date: 4/29/22 |
Employee: Candido Cepeda |
Airport: Newark Liberty International Airport |
Experience: Thank you Candido for your dedication to customer service. Your helpful approach to the many customers that
traveled thru P4 during our busing operation is appreciated, especially when they needed a helping hand off the
bus and escorted into the P4 lobby, Thank you! |
Work Location: ERMC
|
|
Date: 4/29/22 |
Employee: Amrita Ramnarine |
Airport: Newark Liberty International Airport |
Experience: Great job Amrita keeping our customers informed on which train and bus to board during our partial Air Train
reduction last week , Thank you! |
Work Location: ERMC
|
|
Date: 4/28/22 |
Employee: Carlos Ozoria |
Airport: JFK International Airport |
Experience: Carlos Ozoria is a hard and reliable ACES. Mr. Ozoria as a
worker is cordial, respectful and kind., but, as a representative
of the Port Authority and EMRC at JFK Airport, is irreplaceable
because, of his knowledge and experience as a customer
service agent. Mr. Ozoria always treats every passenger with
respect and interest in the need of each and every passenger. |
Work Location: EMRC
|
|
Date: 4/28/22 |
Employee: Warren Lozado |
Airport: Newark Liberty International Airport |
Experience: Met Warren at the NJ Transit Matrix Booth NEC Newark NJ. The employee was friendly to passengers and
when speaking with him, he had a friendly demeanor and mentioned that he enjoyed working with customers
and tries his best to keep customers happy and safe as they travel thru the NEC. |
Work Location: NJ Transit Matrix Booth
|
|
Date: 4/26/22 |
Employee: Maldonado Kattia |
Airport: JFK International Airport |
Experience: Aces K. Maldonado was observed assisting a elderly passenger that arrived on Delta flight from Cleveland
Ohio. This passenger is schedule to connect on an Air Serbia flight later in the day, unfortunately he left his
passport at home on the counter top in Cleveland. Aces Kattia went above and beyond in assisting him to book
a return flight to retrieve his passport then return to catch his Air Serbia flight a day later as she guided him on
how to change his ticket for a day later. This passenger was very grateful as he only speak Russian and had
arrived at terminal 4 then he had to go to terminal 1 for Air Serbia to change his ticket then to terminal 2 to
board his flight back to Cleveland. Thank you aces K. Maldonado. |
Work Location: ERMC
|
|
Date: 4/26/22 |
Employee: Pratima Pharsi |
Airport: JFK International Airport |
Experience: Supv. Pratima Pharsi was observed assisting a group of six passengers that arrived from Jetblue flight and was
trying to contact their private carrier. Supv. Pharsi noticed that they needed some assistance, she approached,
welcome and then proceeded to help them so that they can be connected to their driver. |
Work Location: ERMC
|
|
Date: 4/26/22 |
Employee: Charles Lloyd |
Airport: JFK International Airport |
Experience: Charles Lloyd received an exemplary review based on his customer service skills when he assisted an elderly
passenger get reunited with their family member after getting lost on the AirTrain. The passenger filled out a
QR Survey and provided the following comment - "C. Lloyd was soo helpful and kind his presence was very
much appreciated. Like an angel sent from above Even with a mask on I could tell how happy he was. Please
advise him thank you so much for his excellent customer service and proving to us we do have kind people in
this world thank you thank you so much" - Great Job Charles. |
Work Location: Alstom
|
|
Date: 4/25/22 |
Employee: Denise Goedig |
Airport: JFK International Airport |
Experience: Travelers Aid volunteer Denise had just started her shift when a nearby store representative brought over a left
behind wallet. Denise made paging requests and then reached out to the airline and finally social media avenues
to locate the traveler. These efforts were successful and the owner was gratefully reunited with his lost item.
Denise went above and beyond to make sure the lost item did not fall into the wrong hands. Thanks, Denise! |
Work Location: Travelers Aid
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Date: 4/22/22 |
Employee: Juan Garcia |
Airport: JFK International Airport |
Experience: Passenger from Smarte Carte Bag Storage at T4took the time out to write a positive comment regarding the
service Juan Garcia provided.
“Amazing service. The gentleman who was there and provided service was very genuine.” |
Work Location: SmarteCarte
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Date: 4/22/22 |
Employee: Manleen Setimbi |
Airport: JFK International Airport |
Experience: A passenger was confused regarding transportation to another airport and had a previously arranged voucher.
Manleen shared her knowledge and quickly connected the passenger with the service that would allow enough
time to make a connecting flight. Thanks for stepping in to help, Manleen! |
Work Location: ERMC
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Date: 4/20/22 |
Employee: Jenell McKenzie |
Airport: JFK International Airport |
Experience: The employee often welcomes passengers as they start exiting the Customs/Immigration area and asks if they
have any questions. She is willing to go the extra mile to assist those in need. |
Work Location: ERMC
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Date: 4/20/22 |
Employee: JEAN URBINA |
Airport: LaGuardia Airport |
Experience: Nice worker Cashier:Shammi. Very fast & efficient checkout with Shammi. |
Work Location: HMSHOST - SHAKE SHACK
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Date: 4/20/22 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: She is very hard working, sincere employee, always nice with her guest passenger. |
Work Location: ERMC
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Date: 4/20/22 |
Employee: Syeda Sharif |
Airport: LaGuardia Airport |
Experience: I found Syeda very proactive and approachable, very friendly interacting with passengers
with a fresh smile. |
Work Location: ERMC | |