Date: 07/19/2023 Employee: Dorraine Mansano Airport: Newark Liberty International Airport Experience: Please pass on my thanks to TSA officer Mansano for being very professional in discharging her duties. She was very polite in giving directions and providing guidance to passengers through A3 TSA checkpoint scanner. She was very firm, humble, and connected very well to passengers needs. Great Job! Thank You. Ramchandar Motiram Port Authority Work Location: TSA   Date: 08/01/2022 Employee: Virginia Moreno Airport: JFK International Airport Experience: Aces Virginia Moreno went above and beyond in assisting an elderly passenger with luggages from terminal 2 to terminal1 airtrain station as terminal 2 airtrain station is closed due to construction. Passenger was extremely grateful for the help as the aces make sure that she went on the train to terminal 4 as she was going on a Kenya airways flight. Work Location: ERMC   Date: 08/01/2022 Employee: Georgia Capleton-Walsh Airport: JFK International Airport Experience: Aces Georgia was observed assisting passengers in a proactive and friendly demeanor. Aces was welcoming and knowledgeable during her interactions. Thank you Georgia for consistencies in delivering excellent customer service. Work Location: ERMC   Date: 07/31/2022 Employee: Miguel Tabar Airport: Newark Liberty International Airport Experience: The above employee observed that I was having trouble locating the proper check in counter. He walked over to me and looked to connect and assist me with upmost professionalism. World class service in my opinion. Work Location: UNITED   Date: 07/30/2022 Employee: Tshering Dandu Airport: LaGuardia Airport Experience: He works for night supervisor, he is the best doing his job and helping for any who need.Wishing him best luck. Work Location: ABM   Date: 7/29/2022 Employee: Janie Westfield- McGivney Airport: JFK International Airport Experience: Janie was very helpful with a Family of Passengers. When I came to the Terminal the Passenger came to me and told me how much Janie helped her out and how much she appreciates her work. Work Location: ERMC Aviation   Date: 07/29/2022 Employee: Tsering Dhundup Airport: LaGuardia Airport Experience: He is so dedicated and obedient to his service. He friendly to all workers. He respects to all . He makes tha task easy by encouraging people. I feel comfortable with him because I feel his patience, cooperative behavior and always smiling to the entire team under him. Work Location: ABM   Date: 7/28/22 Employee: Eritha Clitus Airport: JFK International Airport Experience: ACES Eritha Clitus is being recognized for her dedication to ERMC. She's always available to pick up extra shifts and showed case tremendous work ethics at the T8 garage on 7/10. Work Location: ERMC   Date: 7/28/22 Employee: Christopher Adrien Airport: Newark Liberty International Airport Experience: I am nominating Christopher for his commitment, selflessness, & the energy he brings everyday he's at work. He has stepped up in helping me adjust to the store as I have just transferred from Terminal B, he's taken the time to do extra task without ask & just his overall positive energy & customer service as he demonstrates both We Soar standards & the Inmotion sales formula on a daily basis. Work Location: Inmotion Entertainment   Date: 7/28/22 Employee: Omara Olazabal Airport: Newark Liberty International Airport Experience: I'm nominating Omara for her daily commitment to her job, her staff & her customers. In the last few months she has taken on the responsibility of multiple locations as well as new responsibilities, while not only maintaining her great positive energy, but also keeping her staff with that same energy, as they all demonstrate the We Soar standard. Work Location: Inmotion Entertainment   Date: 7/28/22 Employee: Shantel Smith Airport: Newark Liberty International Airport Experience: Shantel always goes above and beyond to not only provide excellent service to her guests but takes that same approach when it comes to helping out her coworkers as well. She does not hesitate to jump in wherever needed, and prioritizes the guest experience above all else. It's been a pleasure working with Shantel and watching her grow as a server. She is the true definition of a team player. Work Location: Little Purse Dumpling Den C1   Date: 7/28/22 Employee: Adama Toure Airport: Newark Liberty International Airport Experience: AOC received the following complement through CXM: I needed several kinds of questions answered and went to the PA info center. Each time I approached, Adama T stepped forward and gave me her full attention. She was knowledgeable,courteous, pleasant, and conversant in English and French. She was also familiar with resources and technology, getting out an ipad and found a bus schedule. She never got impatient or dismissive with me though I kept coming back and had complaints. It was a pleasure to be served by her. She should be commended! Work Location: Gateway   Date: 7/28/22 Employee: Carlos Muñoz Airport: Newark Liberty International Airport Experience: In the last month, Carlos has been key to improve our Customer experience at our Global Bazaar at C3. He not only has provided excellent customer service to our guests, but has worked with our cooks to improve their approach and connection with the guests. He saw an opportunity to improve something and has owned the process. We have received great feedback from guests about Carlos and his team. Work Location: OTG   Date: 07/28/2022 Employee: Joseph Biswas Airport: JFK International Airport Experience: Mr. Biswas was assisting a wheelchair passenger who had planned to meet a limousine outside of Terminal 4. Upon exiting customs, the limousine driver was not present to meet the passenger. Mr. Biswas waited with the passenger in the arrivals hall until the limousine drive could be reached. The passenger stated to me that Mr. Biswas was extremely accommodating to them when they ran into their issue and eased their concerns about travelling through JFK. The passengers exact quote was "now we know that JFK is our airport" Work Location: PAX Assist   Date: 07/27/2022 Employee: Virginia Moreno Airport: JFK International Airport Experience: Virginia is always assisting passengers with translation and welcoming everyone with a smile. Work Location: ERMC   Date: 7/27/2022 Employee: Marie Brewster Airport: JFK International Airport Experience: Marie is a volunteer for the travelers aid at terminal #4 and all the time I work next to her I be impressed with the type of customer service she offers to the passengers, she's full of patience and take her time when assisting passengers, I want to thanks Marie for everything she does and for her passion. Work Location: Traveler's Aid   Date: 7/27/2022 Employee: Nelson Medina Airport: JFK International Airport Experience: So on Wednesday July 27th I assisted a non-English speaker passenger that needed help getting a car service to EWR Airport, I helped the lady book the car service but for some reason the driver couldn't get in touch with the lady, the lady came back looking for me to try to get in touch with the driver but I was on my break but my supervisor Nelson happened to be at the welcome center and since he also speak Spanish he assisted the passenger, called the car service and stayed with the passenger until she got picked up, the passenger was very nervous about not making her flight. Thanks to supervisor Nelson for an excellent job and for making sure this passenger got to her destination. Work Location: ERMC   Date: 07/27/2022 Employee: Rikya Kee Airport: JFK International Airport Experience: ACES Rikya Kee went above and beyond for a non-english speaking passenger whose flight was cancelled and needed help. She exceeded expectations by using her tablet and translating in order to help and provide information. Passenger was very happy and stated she never felt there was a language barrier because Rikya was AMAZING! Work Location: ERMC Aviation   Date: 07/26/2022 Employee: Virginia Moreno Airport: JFK International Airport Experience: Aces Virginia Moreno is being recognize for her consistencies in her daily passenger interactions. Virginia have been observed always going above and beyond in her duties to passengers and coworker at all times. Work Location: Unifi Services   Date: 07/26/2022 Employee: Allan Pilgrim Airport: JFK International Airport Experience: Aces Allan Pilgrim is being observed going above and beyond in assisting a passenger that going on a flight to Madrid and was late for check in. Aces accompanied passenger to the check in counter and then took him to TSA to get him processed in a timely manner so as not to missed his flight. Work Location: ERMC   Date: 07/25/2022 Employee: Nelson Medina Airport: JFK International Airport Experience: Aces Supv. Nelson Medina was observed assisting employees and passengers in a proactive manner. Aces Supv. displayed knowledge and is approachable on all issues and does not hesitate to accompany passenger to the airtrain platform or across the street to the yellow taxi. Work Location: Unifi Services   Date: 07/25/2022 Employee: Allan Pilgrim Airport: JFK International Airport Experience: Allan helped a passenger connect to wifi so the passenger can get in touch with family members about his missed connection. The passenger cell service was unavailable and he wasn't able to get the airport wifi working Work Location: ERMC Aviation   Date: 7/23/22 Employee: Maria Dionicio Airport: Newark Liberty International Airport Experience: I would like to commend ERMC ACES Maria Dionicio for her quick response and action. At 2:02 pm, a passenger began falling backwards on the up escalator B-4, to the Airtrain platform. The ACES heard the commotion from the Airtrain Entrance and quickly ran over to stop the escalator. She then proceeded to assist and check on the passenger while radioing the Landside Control Desk advising of the situation. She made sure the passenger was ok and continued contact via the radio to keep the Landside Control Desk advised.. Thanks to this ACES quick response it aided it helping to prevent serious injuries. She was precise and informative . Well done and continue to SOAR!!!! Work Location: ERMC   Date: 7/22/22 Employee: Yasmin Fells Airport: New York Stewart International Airport Experience: She is very welcoming and helpful. Work Location: ERMC Aviation   Date: 07/22/2022 Employee: Pratima Pharsi Airport: JFK International Airport Experience: Pratima Pharsi was observed helping a group of passengers that was trying to get to their hotel. Pratima gave them all options of transportation then proceeded to make the phone call to their carrier, she even accompany the passengers to their carrier as they were nervous about not recognizing the vehicle as the pick up area was so crowded. Work Location: Unifi Services   Date: 07/22/2022 Employee: Dominga Garciaabreu Airport: LaGuardia Airport Experience: I came across Dominga while using the women's restroom at Terminal C. Dominga was working hard and making sure the restroom area was maintained spotless and sanitized but I noticed also, with my colleague, some of the stalls had damaged fixtures. When we spoke to Dominga about them, she let us know they had been reported and even went on to show us more repairs needed in the restroom. This demonstrated to us how important her work area and responsibilities are to her. For this, I'm nominating Dominga for Exceeding Expectations as an extremely dedicated airport employee. Work Location: SBM Management   Date: 07/20/2022 Employee: Ivelie Alcide Airport: JFK International Airport Experience: Ivelie Alcide , service is beyond amazing, always smiling and warm welcoming. Work Location: Uptown   Date: 07/20/2022 Employee: Jamil Choudhury Airport: JFK International Airport Experience: Passenger did not speak English and was worried about the process. Jamil and the rest of the T4 staff assisted from the gate all the way to their next flight at another terminal. He took the luggage to bag storage for free until the passenger could check in. Providing customer service and waiving all the fees were above and beyond his required task- Thank you Jamil for your continue leadership and all the work behind the scenes. Baba. Work Location: Smartecarte   Date: 7/20/2022 Employee: Amanda Singh Airport: JFK International Airport Experience: Amanda S. was given a passport found in Terminal 4, and with persistence she was able to find its owner before he boarded his flight! Until that moment, passenger was unaware his valuable document was missing! Work Location: Travelers Aid   Date: 07/19/2022 Employee: Deborah Watson Airport: JFK International Airport Experience: As the Hallmark lead Deborah was able to handle the chaos in the CBP hall, she communicated, followed up and assisted passengers through the hall while pushing the line and putting the operations first. Thanks for all of your hard work! Work Location: Hallmark Aviation   Date: 7/19/2022 Employee: Joshua Diamond Airport: JFK International Airport Experience: A worried daughter connected with IAT hoping for assistance for her elderly father, who only speaks Hebrew and was traveling by himself. Josh went above and beyond assisting Mr. Simon. He patiently communicated via translator throughout the entire journey - from meeting the guest at the airplane, going through passport control, retrieving luggage, storing bags, going through security and finally arriving at the WingTips lounge, where guest safely and happily waited for this daughter to arrive 5h later. When I arrived at the lounge, Mr. Simon was very happy and kept thanking Mr. Diamond over and over, then he couldn't help but hug Josh while repeatedly saying "thank you" :) When I thanked Josh for staying over his past scheduled shift time, he replied "It was very rewarding to see how happy he (Simon) was" Work Location: JFKIAT   Date: 07/17/2022 Employee: Giovanny Gonzalez Airport: JFK International Airport Experience: Giovanny Gonzalez encountered a passenger at Federal Circle. He provided excellent customer service. The passenger relayed his experience through the QR code (response ID 1488) on the train (vehicle 120). To recap his comment " Giovanni (ATU 180) is an amazing employee. He goes above and beyond. He was helping everyone at the station and making sure everyone got on the correct train. He was energetic, helpful, kind, and caring. This is extremely unique. All of my travels. I was so impressed. Please give him as many raises as possible. He deserves it all. I would be happy to speak further about my 5 minute interaction with him that I will remember forever. He was that good." Work Location: Alstom group   Date: 07/16/2022 Employee: Sebastian Kunkowski Airport: Newark Liberty International Airport Experience: I reached out to Sebastian to assist with a guest that we had. Sebastian helped to give an excellent experience to our guest and made sure that all needs were taken care of. Sebastian's attitude to assist came natural and you can truly feel his WeSoar focus! Work Location: United Airlines   Date: 7/15/2022 Employee: Gardinet Martin Airport: Newark Liberty International Airport Experience: Gardinet is one of the most polite cleaners who has graced this office. She always greets everyone with a warm smile and is always willing to go the extra mile ensuring the office is spotless. Thanks for all of your help Gardinet. Continue to SOAR! Work Location: Tri B   Date: 07/15/2022 Employee: Verlande Benoit Airport: Newark Liberty International Airport Experience: I was walking through the C checkpoint queue and a customer found an ID card of sorts on the ground. The ID card only had a name, no company or unique markings. I approached Verlande working near the Premier Access line and she offered to take it to United for me which I really appreciated. Thanks for stepping in and Owning It! Work Location: United   Date: 7/15/2022 Employee: Jane Mrosko Airport: JFK International Airport Experience: I want Jane to be recognized for everything she does to assist passengers, Jane is the Traveler's Aid manager and any time I need her help in assisting any passenger she is always available. On Friday July 15th I was working at the JFK information Center and a passenger called several times because she was missing her suitcase which contained her medications, the passenger arrived with ELAL and she couldn't get in touch with anyone, I called Jane and she got in touch with IAT and she was able to get information about the passenger luggage. Jane went above and beyond and I appreciate everything she does on a daily basis. Thanks Jane. Work Location: Traveler's Aid   Date: 07/15/2022 Employee: Frankell Perez Airport: JFK International Airport Experience: Frankell Perez consistently has a people-first attitude. Customer came to him to store bags because he missed his flight and was very agitated. Frankell engaged with him by interacting with him and calming him down. Once the transaction was completed, Frankell informed him about some of the concessions we have within the airport where he can sit down and relax (TWA). Customer choose to go to the city and Frankell directed him step by step on how he can take the public transportation and go to the city. Passenger wrote a comment on our survey: The guy was very nice and prompt helping us. Work Location: Smarte Carte   Date: 7/14/2022 Employee: Ana Munoz Airport: Newark Liberty International Airport Experience: Ana was very welcoming to the customers and always has a big smile on her face. Ana has been working extra hard to make sure that she helpful with her team and providing great customer service Work Location: HMSHost   Date: 07/13/2022 Employee: Paul Hobbs Airport: Newark Liberty International Airport Experience: Paul was at the Gates Level actively assisting passengers with a positive and spirited demeanor. I noticed Paul remained in place to be able to assist and engage multiple customers. Great job Paul! Thanks for being a model for our WE SOAR Standards Work Location: Intercon Security   Date: 07/13/2022 Employee: Rosaida Tapia Airport: LaGuardia Airport Experience: I almost brought Rosaida to tears when I told her about the nomination for her outstanding work. Rosaida who is an amazing bathroom attendant at Terminal B was cleaning her area with perfection. During my inspections of the restrooms post-security, I noticed 2 busy restrooms that needed immediate attention. When I approached Rosaida, she mentioned how the bathroom attendants are assigned to specific restrooms but that she would go and clean them. I pointed out exactly to the restrooms and Rosaida was on it. At the same time, she told me she couldn't believe I was nominating her for a WE SOAR award because she just started 3 months ago and was so grateful that she was getting recognized. Rosaida shared her story with me how she always takes her role seriously as a worker and makes sure the standards are met that her employer has requested of her. I am so glad we have an airport employee like Rosaida working at LGA. Work Location: ABM Aviation, INC.   Date: 07/13/2022 Employee: Angela Dickerson Airport: JFK International Airport Experience: Working with my team member Angela makes comes into work at the crack of dawn so FUN!!. She's incitful, funny, and knowledgeable. She's a force to be recondon with! SIMPLY FABULOUS. Work Location: ERMC Aviation LLC   Date: 07/13/2022 Employee: Latesha Mayers Airport: Newark Liberty International Airport Experience: On July 13, 2022 at 2148 SIC Luwanna Adams called stating that the P6 Lot supervisor (Latesha Mayers) witnessed a patron falling in the lot. When I arrived to the P6 parking lot Latesha Mayers was comforting one of our patrons with a chair and some water while keeping her calm.. Judith Borgardts the patron in question was searching for her car when she suddenly fainted, and that's when Latesha Mayers responded immediately to the patrons aid. The patron fainted near the ABM break office and luckily Latesha Mayers was there to assist right away. While Latesha was assisting Miss Borgardts she called PAPD to respond, UMDNJ also responded. Paramedics examined the patron (Judith Borgadts) blood pressure and oxygen levels , everything appeared normal and released her on site. Patron stated she didn't eat on her 5 hour flight back from Seattle and was also fatigued. I would like to nominate "Latesha Mayers" for a We Soar Award for going above and beyond. Work Location: ABM Parking   Date: 07/13/2022 Employee: Juan Perez Airport: JFK International Airport Experience: I have been helping a passenger for about two days trying to locate her daughter's missing baggage. I contacted the airline through their number, went to the airline and spoke to several people trying to locate this suitcase. On Wednesday I decided to approach Pacific Atlantic Handling again and was greeted with a very warm welcome. I then explained the passenger's situation to Juan and he was amazing! He checked the system, spoke to the passenger's mother herself and even located the suitcase! He gave us all the updates and reassured the mother which put her at ease. He went above and beyond, his patience was outstanding. The passenger and her mother were both elated. Work Location: Pacific Atlantic Handling   Date: 07/11/2022 Employee: Candido Cepeda Airport: Newark Liberty International Airport Experience: Mr. Cepeda received a compliment through our PANYNJ contact us form. A passenger switched passports with her husband without paying attention. After, she realized her phone was not working. Terrified that she would not be able to catch her husband before he boarded his train back to Philadelphia, she boarded the AirTrain and proceeded to look for her husband at the NEC station. Mr. Cepeda was able to help this passenger, tracking down her husband prior to departure. The passenger explains that she is a very experienced traveler, and that Mr. Cepeda is the best customer service representative that she has met. She wishes to thank him from saving her from a nightmare. Great job Mr. Cepeda!! Work Location: ERMC   Date: 07/09/2022 Employee: John Tam Airport: Newark Liberty International Airport Experience: John always goes above and beyond managing our passenger queues. He is a fantastic employee. Work Location: ERMC Aviation LLC   Date: 07/09/2022 Employee: Cynthia Callaway Airport: Newark Liberty International Airport Experience: Cynthia is the most helpful manager I’ve ever had. Work Location: Otg   Date: 7/8/2022 Employee: Kyeishah Derrick Airport: Newark Liberty International Airport Experience: Kyeishah was recognized by a flight attendant and given chocolates for always making his day! Work Location: HMSHOST - Starbucks   Date: 07/07/2022 Employee: Alitash Brown Airport: JFK International Airport Experience: Alitash is being recognized for exceptional customer service at T8. She was observed assisting a passenger with transportation information to get to Manhattan. She gave the option of public transportation, uber or yellow cab. She also gave the passenger directions to where they should stand or walk to. Amazing job Alitash! Work Location: ERMC AVIATION   Date: 07/07/2022 Employee: Alitash Brown Airport: JFK International Airport Experience: Alitash is being recognized for exceptional customer service at T8. She was observed assisting a passenger with transportation information to get to Manhattan. She gave the option of public transportation, uber or yellow cab. She also gave the passenger directions to where they should stand or walk to, to get their transportation of choice. Amazing job Alitash! Work Location: ERMC   Date: 07/07/2022 Employee: Md Ataur Rahman Airport: JFK International Airport Experience: On 7/7/22, a mother with two kids arrived with Uzbekistan airlines and did not speak English and asked MD for help after they came out of secondary. Since they were late some of their bags were not on the carousel. The woman was scared and panicking. MD took her luggage tags and console her by assuring her that everything will be alright. MD took her luggage tags and went around looking for her bags while she stood waiting with her kids. Md found the 9 bags and took her out and waited with her until her husband arrived. Md Ataur always has a great attitude when dealing with customers. He never shows his frustration or that he is struggling when he gets a difficult job. Md is also very empathetic and shows kindness towards his passengers. Passenger informed us by text with the following message: MD Rahman is an excellent service provider. He helped my family to transport my many bags with ease. He is very well mannered staff! Recommend him a lot. Work Location: Smarte Carte   Date: 7/7/2022 Employee: Sebastian Gay Airport: LaGuardia Airport Experience: On Thursday, July 7 Gategourmet employee Sebastian Gay was catering Delta Flight 5272, a CRJ900. He noticed that the nose of the aircraft was shifting upwards significantly. He immediately alerted the gate agent, who then stopped boarding until they could determine what had happened. Once cleared, Delta continued boarding the plane and it departed safely. Work Location: Gategourmet   Date: 07/06/2022 Employee: Nathalie Elie Airport: JFK International Airport Experience: Always willing to help and assist. Informative and supportive of customers needs Work Location: American Airlines   Date: 07/06/2022 Employee: Flor Garcia Airport: JFK International Airport Experience: Flor Garcia has been working for ABM for many years. She always so helpful with everyone in the office , and always does her job above and beyond. Work Location: ABM   Date: 07/05/2022 Employee: MD Fazle Anwar Airport: JFK International Airport Experience: Aces MD. Fazle went above and beyond in assisting an elderly couple that came off an Air India flight and the male passenger exited customs and immigration to look for his son whilst his wife remained at the carousel for the bags, unfortunately he couldn't get into the secure area. Aces help him to get a wheelchair and a skycap to go inside and help the female passenger with the luggage and unite her with her husband and son in the arrival area. Work Location: ERMC AVIATION   Date: 07/05/2022 Employee: MD Fazle Anwar Airport: JFK International Airport Experience: Aces MD. Fazle went above and beyond in assisting an elderly couple arriving on Air India flight at terminal 4. The male passenger exited customs and immigration area in search of his son and did not know that he could not go back to claim his luggage. The female passenger remained at the carousel with all of the luggages. Aces Fazle help the male passenger to get a wheelchair and seek help with a skycap to go to the carousel to assist the female passenger with the luggages and unite her with her husband and son in the arrival area. Work Location: ERMC   Date: 07/05/2022 Employee: Kalli Mihalatos Airport: Newark Liberty International Airport Experience: Due to a mechanical issue, a Southwest Airlines flights with 147 passengers diverted to EWR Liberty Int’l Airport. As Southwest does not operate at EWR, it was a team effort as the Port Authority Terminal B Customer Service team coordinated to handle this flight diversion. A part of the support was our ACES team - I observed ACES (ERMC) Kalli Mihalatos own the customer experience in the baggage claim area - her strong and ongoing communication with the passengers was reassuring and calming as many passengers were unsure of what was next. Kalli truly exemplified what world class organizations aspire to do - it made a positive difference for every customer she engaged with. Work Location: ERMC   Date: 07/04/2022 Employee: Saif Ullah Airport: JFK International Airport Experience: Passenger arrived in FIS and was very tired. He asked Porter Saif Ullah for help. Saif Ullah noticed how tired he was and provided exemplary service by asking the passenger to sit down while he collects the luggage's for him. Passenger had pictures of luggage's along with the luggage tags. Saif ullah took the pictures and the luggage tags and collected the five luggage's for him. Saif was with him all the way until his ride arrived. Saif has a natural ability to understand and feel what his customers are experiencing, and he meets their needs effectively. Saif constantly receives praises by our passengers. The passenger reached out to me, and I asked him to complete a survey. Below is what the passenger wrote on survey: Mr. Saefullah is very helpful person. I gave him the pictures oh bags and he took care the rest. I am very happy with him. Work Location: Smarte Carte   Date: 7/4/22 Employee: Prakash Gurung Airport: JFK International Airport Experience: Prakash and Indrani Adhar were both working in the FIS/CBP in the morning of 4/7/22 when Prakash found two men who had just arrived from the Uzbekistan flight hiding in the men's bathroom in CBP after the flight had already cleared. Prakash immediately informed his Supervisor, Indrani Adhar of the situation who then notified the USCBP Supervisor on duty who took action and escorted both men to USCBP secondary. Due to Prakash and Indrani's quick thinking and situation awareness, they were able to prevent potential future issues. Work Location: Hallmark Aviation Services   Date: 7/4/22 Employee: Indrani Adhar Airport: JFK International Airport Experience: Indrani and Prakash Gurung were both working in the FIS/CBP in the morning of 4/7/22 when Prakash found two men who had just arrived from the Uzbekistan flight hiding in the men's bathroom in CBP after the flight had already cleared. Prakash immediately informed his Supervisor, Indrani Adhar of the situation who then notified the USCBP Supervisor on duty who took action and escorted both men to USCBP secondary. Due to Prakash and Indrani's quick thinking and situation awareness, they were able to prevent potential future issues. Work Location: Hallmark Aviation Services   Date: 07/04/2022 Employee: Saif Ulla Airport: JFK International Airport Experience: Passenger Dhalim arrived with kids from a stressful journey and requested a porter and just wanted to leave the airport. Porter Saif Ulla interacted with him and his family and noticed how exhausted they were. Saif asked them for their tags but instead they had pictures of the bags. Saif instructed them to sit down and hand over the phone so he can locate the bags for them and take them out to their way. Comment made by Passenger from our survey: Mr. Saefullah is very helpful person. I gave him the pictures oh bags and he took care the rest. I am very happy with him. Work Location: Smarte Carte   Date: 7/1/22 Employee: Naylene Vasquez Airport: Newark Liberty International Airport Experience: Naylene helped work the line with her baristas and provided great cusomer service and hit high sales! Work Location: Starbucks   Date: 7/1/22 Employee: Peter Percy Airport: Newark Liberty International Airport Experience: Peter helped a customer who was not having the best experience in the airport and made sure he got a great quality beverage and great customer service. Work Location: HMSHOST - Starbucks   Date: 7/1/22 Employee: Subodh Bafna Airport: JFK International Airport Experience: Passengers in the queue utilized the Forrester Unit and commented: Exceptional Employee Courtesy. Work Location: ABM Taxi   Date: 7/1/22 Employee: Subodh Bafna Airport: JFK International Airport Experience: Positive response from a passenger entered in the Forrester Unit: "Exceptional employee courtesy" Work Location: ABM Taxi   Date: 7/1/22 Employee: Saeed Ahmed Airport: JFK International Airport Experience: Positive comments by the Forrester Terminal Unit: Employee courtesy exceeded. Work Location: Taxi Operations   Date: 7/1/22 Employee: Christopher Sewell Airport: JFK International Airport Experience: Passenger entered positive comment in Forrester Terminal Unit: Christopher was Great!! Work Location: ABM Taxi   Date: 7/1/22 Employee: Michelle Shakespeare Airport: JFK International Airport Experience: Passenger entered positive comment in Forrester Terminal Unit: This woman managing the taxis is a god darn rock start. The perfect welcome to NYC one could as for. Work Location: ABM Taxi   Date: 7/1/22 Employee: Michelle Shakespeare Airport: JFK International Airport Experience: Passenger entered positive comment in Forrester Terminal Unit: Michelle is amazing!! Work Location: ABM Taxi   Date: 7/1/22 Employee: Prince Charway Airport: JFK International Airport Experience: Passenger entered positive comment in Forrester Terminal Unit: Dispatcher really helped me out with the information i needed to know. Sweet and kind. Work Location: ABM Taxi   Date: 7/1/22 Employee: Samuel Thompson Airport: JFK International Airport Experience: Passenger entered positive comment in Forrester Terminal Unit: Dispatcher keep me informed and stayed next to me until taxis arrival. I do appreciate keeping me calm. Work Location: Taxi Operations   Date: 7/1/22 Employee: Satesh Sooklall Airport: JFK International Airport Experience: Passenger entered positive comment in Forrester Terminal Unit: Keep me updated at all times on taxis arrival. Work Location: ABM Taxi   Date: 7/1/22 Employee: Christopher Sewell Airport: JFK International Airport Experience: Passenger entered positive comment in Forrester Terminal Unit: Great service and courtesy. Work Location: ABM Taxi   Date: 7/1/22 Employee: Andrea Toth Airport: Newark Liberty International Airport Experience: Andrea is always a pleasure to work with. She is the first one to take initiative when a passenger needs help. Andrea was informed of an I’ll passenger and saw that I was busy and immediately informed the airline reps and CBP. Thank you Andrea for all that you do. Work Location: ERMC aviation   Date: 7/1/22 Employee: Nashay Howard Airport: Newark Liberty International Airport Experience: Working with Nashay you know you are going to have a good day. She takes care of her people and is organized. It doesn’t matter the situation or which terminal she may be in she can handle things with such grace. Nashay can turn any problem into a solution and that’s why we love working with her. Work Location: ERMC   Date: 7/1/22 Employee: Kayla Reed Airport: Newark Liberty International Airport Experience: Kayla is a team leader. Kayla can turn a hectic Customs Hall into a smooth easy day. I have observed Kayla see a situation and before I could even ask her to help handle it she is already on top of it. It doesn’t matter where you put her you know she will go above and beyond for the passenger as well as her coworkers. Work Location: ERMC   Date: 7/1/22 Employee: Vincent Arua Airport: Newark Liberty International Airport Experience: I have watched Vincent work very well with the passengers. Help makes them fill at ease from such a long flight. He laughs and jokes with them and he is on top of things. He is such a pleasure to work with and have on your team. Work Location: ERMC   Date: 7/1/22 Employee: Elizabeth Vigue Airport: Newark Liberty International Airport Experience: Liz always goes above and beyond to help out whomever needs a little guidance and direction around the airport. She manages the Loccitane skincare shop in Terminal C and exemplifies every letter in WE SOAR! Work Location: L'occitane   Date: 7/1/22 Employee: Lemon Divine Airport: Newark Liberty International Airport Experience: While working on the ramp Mr Lemon observed an employee operating a vehicle in an unsafe manner and took time to stop his own duties to bring awareness to other employee of risks and assisted in correcting behavior. Work Location: United Airlines   Date: 7/1/22 Employee: Sharon McDuffee Airport: Newark Liberty International Airport Experience: ERMC's Sharon has done it once again, demonstrating patience, calmness and providing detailed information to a very frustrated passenger who was trying to locate her son since his flight time had changed several times.. The passenger had minimal information regarding her son's flight and after calling various numbers numerous times to no avail; she finally found Sharon who took the time to understand her problem, then proceeded to solve it. Thanks for your dedication and professionalism Sharon. Continue to SOAR! Work Location: ERMC   Date: 7/1/22 Employee: Christine Baijnath Airport: JFK International Airport Experience: Forwarding a customer written compliment /// "Thank you so much for your kind message letting me know all details of my arrival. My assistance at JFK was flawless and without it I wouldn’t have made my flight and would’ve struggled standing. I am not sure if you are able to contact the girl who helped me, but she was amazing. The lady with the sunflower Lanyard ?? She was very sweet and went above and beyond. Many Thanks, Carly Ellis / SHE & HER Senior Designer NikeCourt " Work Location: JFKIAT   Date: 7/1/22 Employee: Lewis Dominguez Airport: Newark Liberty International Airport Experience: Lewis Dominguez and his OTG Housekeeping Team showed exemplary teamwork on the concourse when there was an oil spill on the concourse ramp. One of the tenants had an oil spill on the way to the docks and it needed to be addressed ASAP for everyone's safety. OTG management instantly jumped in to help out a fellow tenant in need and quickly addressed the clean up with the leadership of Lewis. Even though it was not their responsibility to aid in the cleanup they unselfishly jumped in without question and aided in the lengthily clean up to aid their fellow tenant in the spirit of safety for everyone. Thank you Lewis and OTG you have exceeded our expectations! Work Location: OTG- Housekeeping   Date: 7/1/22 Employee: Isaac Moran Airport: Newark Liberty International Airport Experience: Isaac Moran showed exemplary teamwork on the concourse when there was an oil spill on the concourse ramp. One of the tenants had an oil spill on the way to the docks and it needed to be addressed ASAP for everyone's safety. OTG management instantly jumped in to help out a fellow tenant in need and quickly addressed the clean up with the OTG Housekeeping Team that Isaac is a part of. Even though it was not their responsibility to aid in the cleanup they all unselfishly jumped in without question and aided in the lengthily clean up to aid their fellow tenant in the spirit of safety for everyone. Thank you Isaac and OTG you have exceeded our expectations! Work Location: OTG- Housekeeping   Date: 7/1/22 Employee: Lewis Dominguez Airport: Newark Liberty International Airport Experience: Lewis Dominguez and his OTG Housekeeping Team showed exemplary teamwork on the concourse when there was an oil spill on the concourse ramp. One of the tenants had an oil spill on the way to the docks and it needed to be addressed ASAP for everyone's safety. OTG management instantly jumped in to help out a fellow tenant in need and quickly addressed the clean up with the leadership of Lewis. Even though it was not their responsibility to aid in the cleanup they unselfishly jumped in without question and aided in the lengthily clean up to aid their fellow tenant in the spirit of safety for everyone. Thank you Lewis and OTG you have exceeded our expectations! Work Location: OTG- Housekeeping   Date: 7/1/22 Employee: Pedro Moran Airport: Newark Liberty International Airport Experience: Pedro Moran showed exemplary teamwork on the concourse when there was an oil spill on the concourse ramp. One of the tenants had an oil spill on the way to the docks and it needed to be addressed ASAP for everyone's safety. OTG management instantly jumped in to help out a fellow tenant in need and quickly addressed the clean up with the OTG Housekeeping Team that Pedro is a part of. Even though it was not their responsibility to aid in the cleanup they all unselfishly jumped in without question and aided in the lengthily clean up to aid their fellow tenant in the spirit of safety for everyone. Thank you Pedro and OTG you have exceeded our expectations! Work Location: OTG- Housekeeping   Date: 7/1/22 Employee: Juan Lopez Airport: Newark Liberty International Airport Experience: Juan Lopez showed exemplary teamwork on the concourse when there was an oil spill on the concourse ramp. One of the tenants had an oil spill on the way to the docks and it needed to be addressed ASAP for everyone's safety. OTG management instantly jumped in to help out a fellow tenant in need and quickly addressed the clean up with the OTG Housekeeping Team that Juan is a part of. Even though it was not their responsibility to aid in the cleanup they all unselfishly jumped in without question and aided in the lengthily clean up to aid their fellow tenant in the spirit of safety for everyone. Thank you Juan and OTG you have exceeded our expectations! Work Location: OTG- Housekeeping   Date: 7/1/22 Employee: Gabriel Amato Airport: Newark Liberty International Airport Experience: Gabriel Amato is the VP of Operations in Terminal C for OTG. Gabriel and his OTG Housekeeping Team showed exemplary teamwork on the concourse when there was an oil spill on the concourse ramp. One of the tenants had an oil spill on the way to the docks and it needed to be addressed ASAP for everyone's safety. Gabriel without asking had his housekeeping team jump in in to help out a fellow tenant in need and quickly addressed the clean up. Even though it was not their responsibility to aid in the cleanup they unselfishly jumped in without question and aided in the lengthily clean up to aid their fellow tenant in the spirit of safety for everyone. Thank you Gabriel and OTG you have exceeded our expectations! Work Location: OTG Exp.   Date: 7/1/22 Employee: Gabriel Amato Airport: Newark Liberty International Airport Experience: Gabriel Amato is the VP of Operations in Terminal C for OTG. Gabriel and his OTG Housekeeping Team showed exemplary teamwork on the concourse when there was an oil spill on the concourse ramp. One of the tenants had an oil spill on the way to the docks and it needed to be addressed ASAP for everyone's safety. Gabriel without asking had his housekeeping team jump in in to help out a fellow tenant in need and quickly addressed the clean up. Even though it was not their responsibility to aid in the cleanup they unselfishly jumped in without question and aided in the lengthily clean up to aid their fellow tenant in the spirit of safety for everyone. Thank you Gabriel and OTG you have exceeded our expectations! Work Location: OTG Exp.   Date: 7/1/22 Employee: Juan Martinez Airport: Newark Liberty International Airport Experience: I received a letter from a customer who wanted to share a very positive experience regarding an issue he had in the Economy P6 Lot. He stated after returning from a business trip, he found that his car would not start. He stated, supervisor Juan Martinez, and attendant Anthony Smith were extremely helpful to him in resolving the situation and went beyond the call of duty to ensure that he able to seek assistance through AAA road services. Work Location: ABM Parking   Date: 7/1/22 Employee: Anthony Smith Airport: Newark Liberty International Airport Experience: I received a letter from a customer who wanted to share a very positive experience regarding an issue he had in the Economy P6 Lot. He stated after returning from a business trip, he found that his car would not start. He stated, supervisor Juan Martinez, and attendant Anthony Smith were extremely helpful to him in resolving the situation and went beyond the call of duty to ensure that he able to seek assistance through AAA road services. Work Location: ABM Parking   Date: 07/01/2022 Employee: Ricardo Otero Hernandez Airport: Newark Liberty International Airport Experience: One of our customers bought a product when leaving Newark Airport, when he reached his destination he realized the item he purchased did not fit. He called Ricardo and told him he would be arriving from his return flight after 9:00pm. Ricardo stayed late 30 minutes after we closed to accommodate the customer and process his exchange. The customer called me the next day to let me know how much he appreciated Ricardo’s world class service. Work Location: Johnston & Murphy   Date: 7/1/22 Employee: Tsering Dhundup Airport: LaGuardia Airport Experience: I am always ready to learn new things. I do not hesitate to ask when I do not know something. Though the working tab is very easy to use and the app ABM Workflow. I found Tsering an excellent tutor and always ready to help to solve problems. I was confused about a word WCHS in my assignment and asked him. He taught me how to find out the actual meaning of all the abbreviations by just creating a service manually and finding the short form. Now I show same way to other friends. This is one of the many help I got from him instantly. Work Location: ABM Supervisor   Date: 6/29/2022 Employee: Sharon McDuffee Airport: Newark Liberty International Airport Experience: Tonight, a passenger was extremely frustrated because he was unable to speak to an actual person regarding his dog that was shipped from Texas. ACES Sharon McDuffee took the matter in hand and after making numerous phone calls, the passenger was able to get concrete information about his dog. The patience displayed by Sharon is a direct portrayal of exemplary customer service. Great job Sharon. Continue to SOAR! Work Location: ERMC   Date: 6/27/22 Employee: Jalieel Hunter Airport: Newark Liberty International Airport Experience: Jalieel had a very long outside of Terminal C the morning of June 20th. He was very pleasant and calm when greeting passengers and answering questions. He also thanked each passenger and bid a nice departing remark. Work Location: ABM Taxi Dispatch   Date: 6/27/22 Employee: Patricia Cantey Airport: Newark Liberty International Airport Experience: On the morning of June 20th, as I entered Terminal B level 2, I could hear Ms. Pat warmly welcoming passengers by saying "Welcome to Newark Airport". She was also very pleasant was assisting passengers and directing to other areas of the airport. Work Location: ABM Taxi Dispatch   Date: 6/27/22 Employee: Anesia Nurse Airport: Newark Liberty International Airport Experience: Anesia is working hard every day and striving to learn more and more. She’s proactive and she’s always doing work. She has been exceeding my expectations for the past week. Keep it up Anesia! Great job. Work Location: OTG   Date: 6/26/22 Employee: Alfredo Lopez Airport: Newark Liberty International Airport Experience: Thank you Alfredo for being so friendly, approachable and kind to help customers. One customer with an Airlink reservation. You took the time to check and verify the wait time on her reservation so that she would not be left waiting a long time for a van to come. Also, before that, for helping the longshoreman find the hotel shuttle so he could get to his room to get rest. Nice job Alfredo! Work Location: ERMC Customer Service   Date: 6/26/22 Employee: Georgette Ross Airport: Newark Liberty International Airport Experience: It is always so nice to see Georgette. She always has a kind smile and is ready to help customers with their questions. With numerous customers coming thru the North East Corridor, NEC, you always make sure to assist each customer and keep them calm and assured they are helped, Thank you Georgette : ) Work Location: ERMC Customer Service   Date: 6/26/22 Employee: Noel Mendez Roman Airport: Newark Liberty International Airport Experience: Noel helped a new hire, from United Airlines, who was lost in Lot F. The lot was busy with employees coming in to work but Noel kept calm and helped Thank you Noel Work Location: ABM   Date: 6/26/22 Employee: Samuel Quaofio Airport: Newark Liberty International Airport Experience: Samuel is very approachable and helpful. He has a kind demeanor, it is a pleasure to see his Customer Service skills most recently at Lot F with a lost new hire during busy morning rush hour Thank you for your kindness Samuel Work Location: ABM   Date: 6/26/22 Employee: Mervat Ibrahim Airport: Newark Liberty International Airport Experience: Mervat has a friendly welcoming disposition Thank you Work Location: ABM   Date: 6/26/22 Employee: Berkley Smith Airport: Newark Liberty International Airport Experience: Berkley always helps out and is aware of surrounding. Thank you for helping with info on bus to Jersey Mills no longer operating here. Work Location: ERMC   Date: 6/26/22 Employee: LaKeesha Paylor Airport: Newark Liberty International Airport Experience: Thank you Keisha, Nice job on keeping passengers informed on status of NJ Transit Trains and Amtrak last week during hot weather and disruption of service Work Location: NJ Transit Matrix booth   Date: 6/26/22 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: Thank you Iesha, Nice job on keeping passengers informed on status of NJ Transit Trains and Amtrak last week during hot weather and disruption of service Work Location: ERMC Customer Service   Date: 6/26/22 Employee: Piyush Modi Airport: Newark Liberty International Airport Experience: Thank you Piyush, Nice job on keeping passengers informed on status of NJ Transit Trains and Amtrak last week during hot weather and disruption of service Work Location: ERMC   Date: 6/26/22 Employee: Jennifer Anthony Airport: Newark Liberty International Airport Experience: Thank you for smile and helping customers and employees, your always ready to help and have a kind friendly disposition Thank you Jennifer! Work Location: ERMC Customer Service   Date: 6/26/22 Employee: John Tam Airport: Newark Liberty International Airport Experience: Jhon your energy and dedication to Customer Service is very appreciated Thank you! Work Location: ERMC   Date: 6/24/22 Employee: Bibi Hussain Airport: JFK International Airport Experience: The employee Bibi was very kind to each and everyone who was in the lane. from the beginning to receiving the order she was kind and followed all the steps. Greeted the passenger, tried to upsell and directed the passenger where to pick up their order. She did everything with a smile. While waiting for their coffee, the passengers were even saying how nice and kind she was. Work Location: SSP   Date: 6/24/22 Employee: Hardei Haitram Airport: JFK International Airport Experience: Hardei works in the Dunkin Donuts location in arrivals. She always has a smile on her face and she always makes sure the area is clean and organized. She is very approachable. She was willing to help the passengers with their orders and directed them. great service. Work Location: SSP - Dunkin' Donuts (arrivals)   Date: 6/24/22 Employee: Ophny Jean Baptiste Airport: Newark Liberty International Airport Experience: The employee always report to work on time, take great ownership to take care of the guests , keep the coolers full with less supervision, great employee Work Location: OTG mgmt   Date: 6/24/22 Employee: Ricky Diaz Airport: Newark Liberty International Airport Experience: This employee is a great cashier, take great ownership of the store , great customer service , take every measure to give the best to guests. Work Location: OTG mgmt   Date: 6/24/22 Employee: Sheryl Drummond Airport: Newark Liberty International Airport Experience: This employee is a great cashier, take great ownership of the store , great customer service , take every measure to give the best to guests. Work Location: OTG mgmt   Date: 6/24/22 Employee: Seanna Alexander Airport: Newark Liberty International Airport Experience: This employee is a great cashier, take great ownership of the store , great customer service , take every measure to give the best to guests. Work Location: OTG mgmt   Date: 6/24/22 Employee: Tamari Ratnam Airport: Newark Liberty International Airport Experience: This employee is a great cashier, take great ownership of the store , great customer service , take every measure to give the best to guests. Work Location: OTG mgmt   Date: 6/24/22 Employee: Esther Noel Airport: Newark Liberty International Airport Experience: This employee is a great employee, take great ownership of the store , great customer service , take every measure to give the best to guests. Work Location: OTG mgmt   Date: 6/23/22 Employee: Tony Dewgard Airport: LaGuardia Airport Experience: There was a family of 5 worried without knowledge that the parent unfortunately booked the flight on the wrong day. The parent was to book June 23rd. Instead they booked July 23rd. As a parent, they didn't want to share the bad news with the family and approached Tony for help to get on the Spirit flight on June 23rd but all the flights were overbooked leaving no seats for the family to fly to Orlando and get to Disney. Luckily, Tony found it in his heart to find the best solution possible and contacted the immediate supervisor. The supervisor advised Tony the passenger can get a full refund for all 5 tickets from Spirit airlines to hopefully, use the money on another airline at the airport. The parent was so relieved and I witnessed top notch customer service and satisfaction. Work Location: Swissport   Date: 6/23/22 Employee: Hillary Espinozaronca Airport: LaGuardia Airport Experience: Hillary made sure a clear, customer-friendly return and refund policy to a family flying Spirit airlines was issued. Accidentally, the family booked a July 23rd flight instead of a June 23rd flight. Spirit airlines next flights were all overbooked and the family couldn't be accommodating. The family desperately looked forward to arriving Orlando and get to Disney on June 23rd. Hillary did the best she could to assure a sure-fire way to make the customer happy by given them all the money back for the Spirit tickets. It brought such a great relief to the family as they would use the money to book a flight on another airline. Work Location: Swissport   Date: 6/23/22 Employee: MD Hasan Airport: LaGuardia Airport Experience: There was an elderly customer desperately needing water to take her medication but only was able to take it with ice cold water. I approached MD and asked if he can kindly accommodate the passenger's request. MD quickly went behind the food counter and got a tall cup of ice for the passenger at no cost. The passenger was so pleased as I walked her over to the water fountain. MD also, not his responsibility, went to clean and pick up trash left on the tables where the passenger sit to dine. It is usually another concessionaire's responsibility but he assured me it would be done because he was there to make sure Terminal A passengers are receiving the best customer experience. Work Location: LaGuardia USA LLC   Date: 6/23/22 Employee: Jose Martinezmieles Airport: LaGuardia Airport Experience: I noticed a waiting area inside Terminal A that needed a lot of cleaning attention. The floors and seats were so dirty. When I approached Jose who was working hard at cleaning the men's restrooms with my concern on who can clean this location as soon as possible for our customers. Jose took action and let me know that he would immediately make sure the area was clean and disinfected. I really appreciated the quickness Jose took since it was a busy day at Terminal A. Jose along with a friendly demeanor and warm smile, continued his responsibilities thoroughly without a hesitation. It's great knowing we have hardworking employees like Jose at LGA. Thank you Jose!! Work Location: ROMA Cleaning   Date: 6/23/22 Employee: Anthony Schimeca Airport: JFK International Airport Experience: A weary traveler, angry and upset that her previously arranged mode of transportation was currently not operating, encountered Travelers Aid volunteer Tony S who offered a genuine welcome with a calm and gentle demeanor. His kind tone was well received and he was able to offer several other options to help the traveler successfully arrange a new ride to her destination. Work Location: Travelers Aid Volunteer   Date: 6/23/22 Employee: Selma Rabin Airport: JFK International Airport Experience: Selma recognized that a woman and her young child needed additional support and sought assistance from the Travelers Aid team to help identify her needs. Selma's quick and attentive response allowed the team to reach the woman's family and find a solution early enough in the day to find a flight back to her home. Work Location: Travelers Aid Volunteer   Date: 6/23/22 Employee: Andrew Prince Airport: Newark Liberty International Airport Experience: Prince's persistent smile amidst an overcrowded and stressful re-check area offered a refreshing outlook to a stressful environment. Way to go, Prince for keeping the lines moving, and for communicating next steps in the connection process. Work Location: United Airlines   Date: 6/22/22 Employee: Fiona Edwards Airport: Newark Liberty International Airport Experience: Fiona has been with MRG for a few months now. She was a stationary employee at Terminal A but has since been transferred to Terminal C for our Lick Store. Since becoming a stable and stationary employee at that location we have seen a big increase in our sales. She has taken pride and responsibility for this store and made it a place our customers feel comfortable. The store is always well stocked daily and she goes above and beyond to make sure every customer walks away with the best experience possible. We are thankful to have you here at MRG and all you have done to show your supportive team player for EWR. Work Location: Marshall Retail Group   Date: 6/21/22 Employee: Ysvania Ciriaco Airport: JFK International Airport Experience: ACES Ysvania and ACES Sarie encountered a passenger with possible Dementia/Alzheimer's at terminal 8. The passenger kept saying that she wants to take a taxi or train to her home which is in a city in London. The passenger was unable to comprehend that she was in New York and not in London; therefore she cannot take a taxi or train to her home address. The 2 ACES prevented the customer from being hustled by a hustler and brought her back inside the terminal. The ACES notified their SUPV and PAPD. The passenger was questioned by PAPD and her documents were inspected. In the end, she was taken to Jamaica Hospital for an evaluation. These ACES knew that if they left the passenger alone, she would be in danger as she had a condition. Ysvania and Sarie needs to be recognized for their wonderful customer service and for going above and beyond. Work Location: ERMC aviation   Date: 6/21/22 Employee: Sarie Pilgrim Airport: JFK International Airport Experience: ACES Sarie and ACES Ysvania encountered a passenger with possible Dementia/Alzheimer's at terminal 8. The passenger kept saying that she wants to take a taxi or train to her home which is in a city in London. The passenger was unable to comprehend that she was in New York and not in London; therefore she cannot take a taxi or train to her home address. The 2 ACES prevented the customer from being hustled by a hustler and brought her back inside the terminal. The ACES notified their SUPV and PAPD. The passenger was questioned by PAPD and her documents were inspected. In the end, she was taken to Jamaica Hospital for an evaluation. These ACES knew that if they left the passenger alone, she would be in danger as she had a condition. Ysvania and Sarie needs to be recognized for their wonderful customer service and for going above and beyond. Work Location: ERMC aviation   Date: 6/20/22 Employee: Andrea Perez Airport: JFK International Airport Experience: My coworker Andrea Perez did an excellent job assisting a distressed elderly passenger at terminal 4, Andrea managed to calm the passenger down until her family arrived. Work Location: ERMC Aviation   Date: 6/20/22 Employee: Ramsaran Rajendra Airport: JFK International Airport Experience: Mr. Ramsaran Rajendra was assisting passenger on Caribbean Airlines flight with her bags. After trying to check-in, the passenger was advised that she needed to repack her bags. The agent assisted the passenger, relocated her bags and remained with the passenger until she completed repacking her bags. Once all was done, the agent assisted the passenger back to the check-in agent, where she was checked in for her flight. The female passenger was traveling with two young children. I believe that Mr. Ramsaran went above and beyond in assisting this passenger and remaining with her even during the repacking. The agent demonstrated commitment to and excellence when assisting passengers. Job well done. Work Location: Smarte Carte   Date: 6/20/22 Employee: Nesta Calixte Airport: Newark Liberty International Airport Experience: I was entering into Terminal B Level 2 at Door 7 near the Taxi Dispatch area. As I turned toward it, I stumbled and started to fall. Ms. Calixte ran toward me and held my head in her arms, preventing it from hitting the tile floor. She made sure I was OK till PAPD came to help. I thank her for her quick actions and going above and beyond. Work Location: ABM Taxi Dispatch Services   Date: 6/18/22 Employee: Edith Muzquiz Airport: Newark Liberty International Airport Experience: Always goes above and beyond to help guests. Work Location: OTG   Date: 6/18/22 Employee: Donelle Tynes Airport: Newark Liberty International Airport Experience: Always goes above and beyond to help guests and ensure they have the otg wow experience! A joy to work with and excellent team player Work Location: Otg management   Date: 6/17/22 Employee: Drupatie Ramkishun Airport: JFK International Airport Experience: Drupatie was cashier and there was a line of 7 to 8 people in front of me . While I was thinking “ this is a long wait” Drupatie efficiently and politely greeted every customer , suggestive sold and had a Different parting message for each customer ( including me) . She kept her cool and sustained performance standards despite the crowded environment- Nice work!! Work Location: SSP-Camden Foods   Date: 6/16/22 Employee: Calvin Abrahams Airport: JFK International Airport Experience: On June 6, 2022, there was an on-airport emergency which led to a while Calvin was on duty as a Security Rover at Jamaica Station. This post was recently resumed since being cut back in 2020. When he and his co- worker in the Security Operations Center observed passengers moving away from the AirTrain Fare zone and heading downstairs he inquired what was happening. Without much detail, he gathered that the AirTrain service was suspended abruptly. Calvin and his co-worker Vera collaborated and sprung into action, prioritizing passenger safety, he moved toward where the crowd was gathering, guiding customers to queuing safely along the curbside to wait for Shuttle Buses. Glued to his radio, seeing no customer service agent and the need for customer awareness, he immediately deployed static signs informing passengers the AirTrain is out of service and directing them to the Bus Stop. Work Location: Intercon Security (PANYNJ Contractor-Jamaica SOC)   Date: 6/16/22 Employee: Sebongile Ziyambe Airport: Newark Liberty International Airport Experience: I would like to recommend Sebongile Ziyambe for a Wesoar reward because she went above and beyond the call of duty. While I was at Bravo Platform , the platform was extremely busy. She took the initiative to come over from Terminal C to assist me with the crowd by making announcements; along with helping them get to and from their destination. Thank You Sebonglie . Work Location: ERMC   Date: 6/16/22 Employee: John Tam Airport: Newark Liberty International Airport Experience: I would like to recommend John Tam for a WeSoar reward because he went above and beyond the call of duty. While I was at Bravo Platform ; the platform was extremely busy to the point where Port Authority has to provide buses to clear up the congestion on the platform. John Assisted me with making announcements ,and directing the passengers to the buses so they can get to their destination. Thank You John. Work Location: ERMC   Date: 6/16/22 Employee: Tagwantie Rivera Airport: JFK International Airport Experience: I work with her for two days and She is the sweetest person ever. She have amazing personality and I watch how she work with the customer she provides great customer service.She help me with the customers. Anything I need help with she always there. She show me where everything was. I nominate her for a great job. Work Location: ERMC   Date: 6/16/22 Employee: Kersine Felix Airport: JFK International Airport Experience: I work with her was very sweet and respectful. She show everyone respect and was determined to learn. Work Location: ERMC AVIATION   Date: 6/15/22 Employee: Yaw Agyei Airport: Newark Liberty International Airport Experience: This crewmember is always going above and beyond. He works all of the overtime we offer and is always respectful and kind. Work Location: OTG   Date: 6/15/22 Employee: Angel Sposito Airport: Newark Liberty International Airport Experience: Angel is such a sweet, nice, caring person. She is an excellent sales rep and the exact person you would want to help you. She cares and she puts her customers first. Work Location: Duty Free   Date: 6/15/22 Employee: Keiko Munoz Airport: Newark Liberty International Airport Experience: Working at an airport can be very challenging but Keiko handles is all with ease. One thing I like about Keiko is that she doesn't make excuses. She welcomes challenges and tackles them with no problem always putting the customer at ease. Work Location: Duty Free   Date: 6/15/22 Employee: Ariadna Hazel Airport: LaGuardia Airport Experience: I witnessed Ari’s passion to deliver a great experience with a guest that was in a hurry and was upset. She owned the situation and took her role very seriously on a very hectic opening day. She’s also a leader among her peers, helping them organize their new work area and solve issues. Thanks Ari for your commitment to OTG guests and your peers! Work Location: OTG   Date: 6/15/22 Employee: Loriana Yaport Airport: LaGuardia Airport Experience: Loriana always went above and beyond every day by supporting the training of the new OTG crew. Work Location: OTG   Date: 6/15/22 Employee: Kayla Edwards Airport: LaGuardia Airport Experience: She just continues to grow and strives to provide excellent customer service! Work Location: OTG Starbucks   Date: 6/15/22 Employee: Vera Jones Airport: JFK International Airport Experience: On June 6, 2022 approximately 10 am Miss Jones was a Security Officer in the Jamaica Security Office (PANYNJ Contractor) when she observed on CCTV multiple customers moving away from the Fare GAtes and towards the ground level of the station. She coordinated with her coworker who was the Roving Security officer to ascertain what was happening in the building over the radio while seeking confirmation from the Landside Field Supervisor. When she was fully appraised that there was an on-airport emergency that resulted in a partial suspension of the AirTrain, she sprang into action, alerted her roving Guard, and went to the Bus Stop on 94th Ave to immediately assisted with crowd control and keeping customers in a safe area. Vera acted on her own initiative without many details and in addition to her security duties, as a customer service agent, kept customers calm while glued to her radio to hear anything that could assist in managing the situation. Work Location: Intercon Security-PANYNJ Jamaica SOC   Date: 6/14/22 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: I had the pleasure of working with Ms. Walker at Terminal B AirTrian platform during one of our busiest time of day. Ms. Walker is approachable and proactive and was able to calm the passengers who were a bit anxious by providing them with the information they needed. Work Location: ERMC   Date: 6/11/22 Employee: Mary Collins Hayes Airport: JFK International Airport Experience: Over and over again Mary had proven to be a vital employee on the overnight shift, she has gone out of her way on different occasions to assist passengers in need. Not only has Mary gone above and beyond for the passengers coming and out of terminal 4, but she has also proven to an influential leader to her team time and time again. Thank you for all of your hard work! Work Location: Hallmark   Date: 6/11/22 Employee: Mohammad Asaduzzaman Airport: JFK International Airport Experience: Mohammad exceeds expectations as a dedicated and hard working employee. Mohammad’s focus on customer service and work ethic do not go unnoticed. Thank you for all of your hard work ! Work Location: Pax assist   Date: 6/10/22 Employee: Nesta Calixte Airport: Newark Liberty International Airport Experience: Nesta is a Taxi Dispatcher at Terminal B. On May 31 during an extremely hot weather day, Nesta saw one my staff enter the terminal and recognized that something was not quite right with his demeanor. She immediately and literally leapt into action to help him as he stumbled and fell. Nesta contacted emergency services and stayed with my staff until they arrived. Her quick response and action to help my staff was tremendous, and I am incredibly thankful to her for looking out for him that day. Thank you, Nesta, for going above and beyond! Work Location: ABM Taxi Dispatch   Date: 6/9/22 Employee: Virginia Moreno Airport: JFK International Airport Experience: ACES Virginia Moreno went above and beyond for a special needs pax who needed transportation to Brooklyn. While building rapport Virginia was able to identify hidden disabilities so Virginia Moreno offered the pax the Hidden Disabilities lanyard. Pax was grateful and thankful. Work Location: ERMC Aviation   Date: 6/9/22 Employee: Juan Osorio Airport: Newark Liberty International Airport Experience: I want to compliment a TSA manager Juan Osorio who went above and beyond to help me locate my laptop i had left at the TSA checkpoint. I only realized after i got to my gate and when i went back those lanes were closed and any officer i approached was too busy to help and kept insisting it wasnt in those lanes. JUAN came to my rescue and went with me from closed lane to lane and took the time to look through the empty bins and we found my lap top. I am really grateful and want to commend him on his exemplary show of customer service and kindness. Thank you so much! Work Location: TSA   Date: 6/9/22 Employee: Hyla Reitman Airport: New York Stewart International Airport Experience: Had some trouble getting a POF transaction to work and unfortunately our supervisor was tied up with another airport problem. Hyla took time out to come and help us since she was our previous supervisor and knew how to direct us to fix the situation. As usual, she is there whenever we need her! Work Location: Airport operations   Date: 6/7/22 Employee: Miguel Matteiramirez Airport: JFK International Airport Experience: I would like to recognize Miguel Matteiramirez, a Smarte Carte employee, for his honesty and outstanding customer service displayed tonight. A Caribbean Airlines customer misplaced a pouch on the departure level. The pouch was found by Miguel and another one of his colleagues. Miguel attempted to hand over the pouch to US Customs but was directed to lost and found. Before doing so, noticing that the pouch contained a Guyana passport, he brought the pouch to the Caribbean Airlines check in counters where he met with the gentleman who was searching for his lost pouch and returned the pouch to him. Apart from the customer’s important travel documents, the pouch contained FOUR THOUSAND DOLLARS in it and it was returned safely and securely to our customer. Kudos to Miguel! Work Location: Smarte Carte   Date: 6/7/22 Employee: Timothy Reynolds Airport: New York Stewart International Airport Experience: Tim has been a pillar to the success of this airport for a long time. Reliable, humble, congenial, hard working, calm yet assertive, steadfast and confident, all define him. He has been and continues to be an inspiration on what it means to be a good person in all aspects of life. Work Location: FSP/Avports   Date: 6/6/22 Employee: Ryan Hilliman Airport: Newark Liberty International Airport Experience: Ryan Hilliman has become a welcome asset to the Landside Control Desk at Newark Liberty International Airport. He goes above and beyond each day he is on duty, and takes ownership of his position. He takes the time to send an email to his co-workers to inform us of the weekend activities, so that we are aware of anything needing to be attended to, or has already been resolved. This is communication at it's best and I thank him for it. I know when I come in on Monday mornings I welcome being able to rely on him making sure I am informed of what ever occurred during my absence. Thank you Ryan and continue to SOAR!!! Work Location: ERMC   Date: 6/6/22 Employee: Laura Santamaria Airport: Newark Liberty International Airport Experience: Laura is the person you want to see first thing in the morning. Her bright smile and friendly greeting is sure to make anyone's day great! She is here promptly every morning very early for her store open at 4:30am. We appreciate her hard work and dedication. Work Location: Zaro's   Date: 6/6/22 Employee: Omar Nauth Airport: JFK International Airport Experience: He goes above and beyond everyday to assist us in the tower or patrol. He is always pleasant to speak to and we always look forward to working with him. There has been numerous times Omar has updated us on different items for our hardstand operations. He helps us tow equipment, advises of engines still running, even if there is no crew to park the plane. He is always prepared for each flight and asking for updates on his flights. He even knows each airline specifics. For example, SQ wants to offload through the L1 because of business passengers but will board through the L2 door. I didn’t even know that! Once I sent the 46 to find out about a LY aircraft not calling for push, 70 advised us on the radio the stairs truck needed to be jump started. He is always cautious and aware of all ramp safety rules and regulations. It shows how much he has put into this job, and I want him to be recognized. When I told him I won’t be working with him anymore, he told me it was an h Work Location: ERMC   Date: 6/6/22 Employee: Charlize Mayol Airport: Newark Liberty International Airport Experience: When I say Charlize is ONE OF THE BEST EMPLOYEES I have ever encountered that would actually be a understatement. For her going above and beyond is just her! It's her normal, everyday way of living. I observe Charlize for over 30 min interacting and providing EXCELLENT customer service to passengers before she even noticed me. I know this is something she truly does everyday and not just when someone is watching. Where most employees , when working by themselves, would stick to one register even though the line is super long, not Charlize. She happily bounce from one computer to another, depending if you were paying cash or credit just so she can get the line down and passengers on their way, all with a happy smile and hello. She moves with ease and grace and is always cheerful. She is an excellent example on how employees should represent themselves in the workplace!!! Work Location: Canonica ( All you need)   Date: 6/6/22 Employee: Daniel Alzamora Airport: Newark Liberty International Airport Experience: Daniel is such a nice, respectful person. He always acknowledges you when he sees you and always has a big smile. He takes pride in knowing that he may have made your day better. Work Location: Villa   Date: 6/6/22 Employee: Navaraj Yoganathan Airport: Newark Liberty International Airport Experience: Navaraj is a great sales associate. He seems to know what the passenger needs before hey do lol . He always finds a way to connect with them which makes their time at our airport all the more special. Work Location: Duty Free   Date: 6/6/22 Employee: Maria Julia Moris Airport: JFK International Airport Experience: Ms. Moris demonstrated exceptional customer service and attention to detail during an AirTrain service outage today due to Police Action. There were bus bridges in effect and AirTrain electronic public information systems were not synchronized properly. Furthermore, physical signs were posted in terminals which gave customer incorrect information about buses. Normally we would have buses outside each terminal but in this case all buses were waiting only at Terminal 8. Ms. Moris sent several photos to me during the 90 minutes of our service interruption indicating confusing messaging for customers. There are 5 other terminals operating and none of them called in to report the difficult customer communications. She was the only terminal representative who bothered to do this. Thank you! Work Location: Terminal 4 IAT   Date: 6/5/22 Employee: Mary Hayes Airport: JFK International Airport Experience: My supervisor Mary Hayes experience me having labor pains and she took me from terminal 4 in a wheelchair on the AirTrain to my car at Lefferts Boulevard and made sure I got in my car and stayed on the phone with me until I made it to my house and encouraged me to go to the hospital to check in on my unborn baby and it exceeded every expectation I could possibly have Work Location: Hallmark Aviation   Date: 6/3/22 Employee: Jamila Wright Airport: Newark Liberty International Airport Experience: Thank you Jamila for being so helpful and patient to all passengers and employees looking for information during a busy overnight shift with numerous flight cancellations due to heavy rain and thunderstorms. Your sunny disposition brightened the night, Thank you!! Work Location: United Airlines   Date: 6/3/22 Employee: Pat Abdus Airport: Newark Liberty International Airport Experience: Thank you Pat for helping numerous customers with their baggage questions and trying to find customers bag with their meds. Thank you for caring and being friendly and polite. Work Location: United Airlines   Date: 6/3/22 Employee: Elena Alvares Airport: Newark Liberty International Airport Experience: Thank you Elena for helping the young traveler and his family to feel okay after he became sick in the terminal floor. Your quick attention and treating them with consideration and respect to make them feel comfortable in their area while they waited for their flight is very appreciated. Work Location: Lisbon   Date: 6/3/22 Employee: Ingrid Pimentel Airport: Newark Liberty International Airport Experience: Thank you Ingrid for assisting Mr Diego and his wife with food vouchers, wheel chair assistance and flight ticket update during yesterdays challenging time with flight delays and cancellations. You helped Mr Diego and his wife with your great customer service and going the extra mile to ensure they were taken care of and had a good experience here at EWR. Work Location: United Airlines   Date: 6/3/22 Employee: Rini Rajesh Airport: Newark Liberty International Airport Experience: Thank you Rini for your kind and helpful demeanor to connect with passengers during their travels here at EWR. Making sure passengers are okay and feel cared for as they travel thru the facility is important, you always excel when responding to a variety of customer service matters, Thank you!! Work Location: ERMC Customer Service   Date: 6/3/22 Employee: Campbell Carlene Airport: LaGuardia Airport Experience: MS. Campbell always goes above and beyond to complete her duties, great work ethics. Work Location: ABM Taxi   Date: 6/3/22 Employee: Steve Auler Airport: JFK International Airport Experience: We are recognizing Steve Auler, Security Supervisor at JFKIAT Terminal 4, for going above and beyond in helping a passenger recover their lost carry on-bag. The CX Manager and I, were walking the terminal when a traveler's aid representative approached us asking for help for a passenger who didn’t speak English. Julia, our CX Manager, was able to speak with them in their native language to uncover the fact that they had lost their carry-on bag. Julia called Security and reached Steve. Steve was able to identify the couple on security cameras and track down where the passenger lost their bag. Thanks to Steve's and teams efforts, we were able to return the bag to the couple who then broke down crying as their daughter’s wedding dress was in that bag. Great job Steve living our T4 brand values and saving the day! Work Location: JFKIAT   Date: 6/3/22 Employee: Freddy Peralto Airport: JFK International Airport Experience: Freddy assisted with language support for a stranded traveler who had lost all documents and resources. He was accessible and welcoming and extremely kind. He listened carefully and relayed information to help the person with necessary action steps. Thanks so much for your presence and partnership, Freddy! Work Location: JFK IAT   Date: 6/1/22 Employee: Ramona Chichester Airport: JFK International Airport Experience: Ramona Chichester was working in the FIS and about to end her shift when she went to the restroom inside CBP. When she entered the room, she noticed a female standing at the sink, naked from her waist down washing her clothes. When asked if she was okay, the female passenger spoke with her in Spanish. Ramona went back out to the queue and asked another passenger from Avianca to assist her with the translation. The passenger arrived on an Avianca flight, wasn't feeling well and unfortunately didn't make it in time to the bathroom. Ramona decided to help by asking other female passengers if they had panties and/or leggings in their carry-on. She then spoke with a USCBP Supervisor who assisted with getting a wheelchair and a blanket, they then escorted her to the baggage belt and met up with her husband. I want to congratulate Ramona on her quick thinking, going above and beyond the expectations and due to her ingenuity, she was able to turn a horrible situation Work Location: Hallmark Aviation Services   Date: 6/1/22 Employee: Mary Collins Hayes Airport: JFK International Airport Experience: Ms. Mary Collins Hayes was working at the Checkpoint on the evening of 5/17/22 when she was approached by two passengers who wanted to know where they could use their food vouchers as they had been stuck at the airport since earlier that day. Unfortunately, no restaurants were open that time of night and all attempts to find a hotel for them failed as all hotels were booked due to numerous canceled and delayed flights. They were not able to charge their phones either. Mary provided them with some snacks and brought them some coffee from our breakroom. She also tried to find a hotel but no luck. One of the passengers decided to go to Penn Station and take the train. Mary helped them with finding a reservation and assisted with their Amtrak bookings. Thank you, Mary, for going above and beyond and helping these stranded passengers with some food/drink and a way home. Work Location: Hallmark Aviation Services   Date: 5/31/22 Employee: James Smith Airport: Newark Liberty International Airport Experience: James is a wonderful young man that is a gate hold server for OTG Exp. James is very dedicated to his job and delivering a great customer experience. He keeps his gate hold sections very orderly at the busiest of times and is focused on getting the guest their orders promptly with a smile. He is a great example of genuine customer service and delivering a memorable guest experience. Work Location: OTG Exp.   Date: 5/31/22 Employee: Lisa Ryals Airport: Newark Liberty International Airport Experience: On the morning of May 19th at Terminal B Level 2 in the taxi area, it was very busy. There was a taxi shortage in the lot, therefore it was causing a delay for passengers. Lisa was very professional, communicating the matter and apologizing to passengers for the inconvenience. In addition, she thanked them for their patience. Work Location: ABM Taxi Dispatch   Date: 5/31/22 Employee: Yefei Liu Airport: Newark Liberty International Airport Experience: A client came in with a luggage that was not from tumi. Yefei continue to help the gentleman with the issue he was having with his bag. Yefei took the time to fix the handle and once she was doing the repair he noticed the bag he had was not from tumi. He shared with Yefei that he had many items from tumi and he had not realize he didn’t have one with him. After the repair was completed he wanted to thanked Yefei and he wrote an email to the store manager account to share his awesome experience. Work Location: Tumi   Date: 5/31/22 Employee: Virginia Moreno Airport: JFK International Airport Experience: Mrs. Moreno proactively assisted without being asked to. In short, there was a flight cancellation and the airline required bus transport to the hotel for it's passengers (130 to 150). Port Authority assisted with this operation and Virginia mingled with the passengers to ease their concerns. She also helped with luggage and personal items onto the transports themselves. She also helped clear the general area of smarte cartes that were left behind, to create additional room for maneuvering. It was a wonderful assist and much appreciated. Work Location: ERMC   Date: 5/31/22 Employee: Jennifer Telesford Airport: JFK International Airport Experience: Jennifer, like Virginia, assisted with a cancelled flight bus operation. Jennifer was the relief person that stepped in for Virginia 3/4th of the way through this operation and continued support through excellent customer service and keeping the area safe by clearing out carts left behind during this process. Nicely done by Jennifer. Work Location: ERMC   Date: 5/31/22 Employee: Jennifer Nascimiento Airport: Newark Liberty International Airport Experience: Jennifer is amazing with guests! She has the most warm and welcoming smile and is always ready to help our guests and make their day better! Work Location: OTG   Date: 5/31/22 Employee: Yireily Duque Airport: Newark Liberty International Airport Experience: While extremely short-staffed, Yireily went above and beyond to ensure not only her guests were taken care of but was assisting crew members from other locations with delivering food and drinks. She received several praises that day from guests who were waiting for their meals on how polite and apologetic she was for the delay in getting their items. Additionally, this was her day off. She was asked last minute to pick up a shift. She went well above and beyond the expectations of our crew. Work Location: OTG   Date: 5/31/22 Employee: Ricardo Hernandez Airport: Newark Liberty International Airport Experience: Ricardo has a very warm and welcoming demeanor which makes him very approachable. He is very helpful with the guest and always seems to be able to put a smile on their faces. He is very accommodating and I am sure he creates loyal customers. Work Location: Johnston and Murphy   Date: 5/31/22 Employee: Renee Miles Airport: Newark Liberty International Airport Experience: Renee has one of those attitudes that is always positive. She never complains when ask to stay or come on her day off. Renee is very creative! She is an asset to OTG and candy room team! Work Location: otg management   Date: 5/31/22 Employee: Thomas Schweikert Airport: Newark Liberty International Airport Experience: From a tweet received 05/29/22: "Huge shout-out to Thomas, one of the P6 economy lot attendants at EWR, who was a major help tonight when I locked everything - including my keys, wallet, and phone - in my car after 17+ hours in transit. It was one of THOSE travel days." Work Location: ABM Parking   Date: 5/31/22 Employee: Yaw Agyei Airport: Newark Liberty International Airport Experience: This CM always picks up shifts and helps out when no one else will. He helps all restaurants and goes above and beyond each day. He does all this with a smile. Work Location: Saison OTG management   Date: 5/31/22 Employee: Rakibul Haque Airport: JFK International Airport Experience: Here is a new employee (Rakibul Haque) that works as a porter and consistently gets praise on his kindness. This time, a passenger wrote a comment on the survey regarding his customer service, quality of service, and going out of his way to make sure this passenger is taken care of on time. The passenger he was helping was not sure where to go and they were confused. Rakibul asked them the type of class they were traveling and they responded saying it was premium. He informed them of the correct lane to go to but the guard was busy. He immediately informed the guard that they are premium class passengers and please help them out. Survey comment: The individual informed us to let the guard know that we were with Singapore Airlines Premium but the guard or security person was quite busy. So, he went and talked with the guard with the result that we were routed to the correct window which saved us at least an hour of standing in the incorrect line. Work Location: Smarte Carte   Date: 5/30/22 Employee: Jim Kissmer Airport: JFK International Airport Experience: Jim Kissmer has been a vital part of the T4's Customer Experience team - from assisting with the rollout of the CX action plan to keeping the constant awareness of the PANYNJ airport's customer experience manual when conducting his ideation sessions with the JFKIAT team. As a team of one, I am thankful for his willingness to assist, for being a connector but above all for going above and beyond in improving processes to help our guests with a more seamless and memorable experience. Work Location: JFKIAT   Date: 5/30/22 Employee: Angie Trujillo Airport: JFK International Airport Experience: JFK T4 proudly rolled out 4 Excellence Rewards & Recognition program - designated to spotlight our amazing JFK T4 workforce. This was only able to be accomplished with Angie's assistance. Angie is such a team player and asset to the commercial and cx department. She is always willing to assist and go the extra mile - more importantly, she does it with a smile and always seek to connect & exceed expectations with our internal and external team. Thank you for being the backbone of our back office and for bringing to life our T4 brand values daily. We appreciate you! Work Location: JFKIAT   Date: 5/30/22 Employee: Isis Darks Airport: JFK International Airport Experience: JFK T4 proudly rolled out 4 Excellence Rewards & Recognition program - designed to spotlight our amazing JFK T4 workforce. This was only able to be accomplished with Isis' assistance. Isis is a vital part of our team, and makes all the behind the scenes marketing magic happen. She went above and beyond in helping me design this very special program to our T4 employees and has done so in such refined, caring and team player manner. The back office does not get a lot of visibility, but all the experiential awesomeness that happens in our terminal designed to delight and entertain our guests would not be possible without the brilliant mind of our marketing guru. Thank you for collaborating with CX and elaborating the most intricate plans with me to delight and surprise our guests. You bring We Soar and T4 brand values to everything you do! Work Location: JFKIAT   Date: 5/30/22 Employee: Katerini Platellas Airport: LaGuardia Airport Experience: I’m not from here. I don’t have a clue about the Airtrain, buses, or subways. Because back home for me I have never used those as transportation. I walked up to two women outside by terminals and ask them can they help me. With no hesitation they responded yes. I explained I was confused and scared. I didn’t want to get lost because it was getting late. Katerini was patient, caring and helpful. She wrote down instructions I need to do to take Q70 bus, two stops at Roosevelt, go down under to E-train (use subway card which she helped me purchased), let get airtrain stop airtrain would be another payment. She broke it all the way down and I really appreciate that! Because this is my second day working with no prior flight experience or big knowledge of New York. She went above and beyond to make sure I was okay. I felt at ease because of her. She is a great employee! Work Location: ERMC Aviation   Date: 5/29/22 Employee: Iesha Walker Airport: Newark Liberty International Airport Experience: On Saturday the Amtrak Kiosk was out of service at the NEC Station. Aces Iesha Walker assist passengers to download the Amtrak APP so they could purchase tickets for their destination, thanks for being vigilant. Work Location: ERMC Aviation   Date: 5/29/22 Employee: Noel Auguste Airport: Newark Liberty International Airport Experience: Aces Noel Auguste was working when passengers was seen stranded he approach and ask if they need assistance they said yes, he directed them to their transportation so they could be on their way. Work Location: ERMC Aviation   Date: 5/29/22 Employee: Shequelle Williams Airport: Newark Liberty International Airport Experience: Inside the INS hall, a group of passengers approached Shequelle the INS Customer Care Supervisor and advised her that they were verbally assaulted by another group of passengers on board their arriving flight into EWR. Both groups of passengers involved in the incident started raising there voices inside the hall, and Shequelle quickly calmed the situation down by notifying the CBP Supervisor on duty. After the matter was addressed by CBP and PAPD, the CBP Supervisor came to advise me how much she appreciated Shequelle's quick action in notifying them so the matter didn't escalate further. Work Location: ERMC Aviation LLC   Date: 5/28/22 Employee: Desmond Abotchie Airport: Newark Liberty International Airport Experience: A customer walked into the store not looking to buy anything but just a little bit of help. He had a problem with the headphones that he had purchased just a few hours earlier in a different city and Desmond did a phenomenal job of trying to troubleshoot. And when he could not successfully troubleshoot, he did a expeditious return and ensured that headphones were working for him before he left. Desmond is often exceeding expectations like this and going above and beyond for customers. So much so that the customer reach out to our corporate office to shout Des out! "This will definitely result in me being a customer again. He should be promoted and given a raise. He was courteous and showed empathy" Work Location: InMotion Entertainment   Date: 5/28/22 Employee: Desmond Abotchie Airport: Newark Liberty International Airport Experience: About half a year ago, Desmond was helping a customer find a charging cable for his phone - typical airport story. However, after leaving the store Desmond realized he had left a portable battery that he was planning on using for this trip. He tried finding the customer - no luck. A few days later he called the store and said he would be flying through soon and that he would pick it up. Little did we know if would be about 6 months before we saw him again! He was amazed that we had kept it for him all this time, even charging it up for him. He was truly grateful to Desmond and the whole staff for having this commitment to our customers. He couldn't help himself and immediately started writing his Google review for us while still in the store. Desmond showed a mindset that gives customers every reason to come back to a place they know they'll be taken care of. Work Location: InMotion Entertainment   Date: 5/28/22 Employee: Barbara Medina Airport: JFK International Airport Experience: Barbara was responsible for assisting a passenger and companion to a taxi service arranged by the airline. Details about where to meet the arranged taxi were not provided and so Barbara sought out support to ensure that the passengers safely and successfully connected to their ride. Her infectious smile, attentive concern and happy spirit altered the unexpected experience for the travelers. She even returned after coming Pelting her shift for the day to confirm the outcome. Appreciating Barbara’s service!! Work Location: ERMC   Date: 5/27/22 Employee: Lisa Ryals Airport: Newark Liberty International Airport Experience: While making my rounds, the morning of May 16th Terminal B level 2 had a consistent flow of passengers taking a taxi to their destinations. As I proceeded to the taxi area. I could hear Lisa explaining the at she was waiting for taxis to arrive shortly to the terminal. She apologized for the delay and thanked them for being patient. Work Location: ABM Taxi Dispatch   Date: 5/27/22 Employee: Luis Garcia Flores Airport: JFK International Airport Experience: Luis Garcia Flores manually moved smarte carts all day and has stayed with us through the papd traffic mitigation program. Any other agent would have picked up carts and left the area. Great job. Work Location: SmarteCarte   Date: 5/27/22 Employee: John Kaznowski Airport: Newark Liberty International Airport Experience: I was standing outside the A3 checkpoint when it opened this morning and Mr Kaznowski came out and in a very calming voice, made everyone laugh and also instructed them to be prepared when the get to the x-Ray machines. I told him he should be an instructor for all TSA staff. He was phenomenal. Keep up the good work. Work Location: TSA   Date: 5/27/22 Employee: Hector Jerez Airport: Newark Liberty International Airport Experience: Please pass on my thanks to TSA Officer Hector Jerez for showing care, compassion, and respect to passengers at Terminal C2 TSA Checkpoint on 5/20/2022 about 15:20L. I was in the line and I admire this officer clear, direct, and friendly communication to customers. Few customers were kind of unhappy that they cannot take their liquids through TSA. Officer Jerez provided the TSA guidance/policies to the customers. Admirably, he did it with a smile and showed respect to the passengers. The passengers mood changed and they themselves became calm and quiet stating that they made a slight mistake. Thank you officer Jerez for being kind and friendly to passengers. Ramchandar Motiram Port Authority. Work Location: TSA   Date: 5/27/22 Employee: Zenzie Abrams Airport: Newark Liberty International Airport Experience: Thank you Zenzie for assisting customers with TSA queuing lanes information at Terminal C1 TSA checkpoint on 5/20/2022 about 15:00L. Zenzie was engaging customers and verifying their boarding passes to ensure that they are in the appropriate lanes for TSA and she did it with a smile and also listen carefully to customers queries. Zenzie provided guidance to about ten customers seeking information for TSA Pre Check enrollment and CLEAR sign ups. She guided customers to the TSA enrollment office located at Terminal C level 1 near the welcome center. Great overall job in assisting customers with TSA related questions. Thank You. Ramchandar Motiram Port Authority. Work Location: United Ground Express   Date: 5/27/22 Employee: Roy James Tapig Airport: Newark Liberty International Airport Experience: Please pass on my thanks to CLEAR employee Roy James at Terminal C. On 5/20/2022 about 15:20L Roy and his other CLEAR colleague Christian Balderas was working at Terminal C1 TSA checkpoint when they both came across two passengers a husband and wife who had their boarding passes on their phones but for some reason, they could not retrieve it. The two passengers were frustrated that they are almost halfway the TSA queuing lanes and they do not have access on their phones to retrieve their boarding passes. Roy and Christian quickly coordinated with a UGE rep to have boarding passes printed in an expedited manner for the two customers. The two customers presented about ten sheets of paper to Roy and Christian who quickly navigated the papers and located the United Airlines confirmation numbers to get the boarding passes for the customers. The customers were very happy and satisfied that they were attended to immediately by airport employees. Thank you both Roy and Ch Work Location: CLEAR   Date: 5/27/22 Employee: Christian Balderas Airport: Newark Liberty International Airport Experience: Please pass on my thanks to CLEAR employee Christian Balderas at Terminal C. On 5/20/2022 about 15:20L Roy and his other CLEAR colleague Roy James was working at Terminal C1 TSA checkpoint when they both came across two passengers a husband and wife who had their boarding passes on their phones but for some reason, they could not retrieve it. The two passengers were frustrated that they are almost halfway the TSA queuing lanes and they do not have access on their phones to retrieve their boarding passes. Christian and Roy quickly coordinated with a UGE rep to have boarding passes printed in an expedited manner for the two customers. The two customers presented about ten sheets of paper to Christian Roy who quickly navigated the papers and located the United Airlines confirmation numbers to get the boarding passes for the customers. The customers were very happy and satisfied that they were attended to immediately by airport employees. Thank you both Christian and Work Location: CLEAR   Date: 5/27/22 Employee: Diannys Lopez Airport: Newark Liberty International Airport Experience: During last week thunderstorms and delays, Diannys went above and beyond by helping a family that needed support to rebook their tickets but they did not speak English well. Diannys partnered with an agent from United and got them taken care of. Work Location: OTG   Date: 5/27/22 Employee: Sabina Zak Airport: Newark Liberty International Airport Experience: Sabina has a great attitude towards each guest, and she is always happy to welcome passengers into the airport. Her attitude is always great and she is always willing to help. Work Location: OTG   Date: 5/27/22 Employee: JACOB AYAM Airport: Newark Liberty International Airport Experience: JACOB's efficiency and team work to complete projects un supervised is a key member of our team!! he is prompt hard working and always has a smile!! Work Location: GARDEN STATE DINER   Date: 5/27/22 Employee: OLENS MILCE Airport: Newark Liberty International Airport Experience: OLENS HAS BEEN MEETING AND GREETING GUESTS AT THE GARDEN STATE DINER THROUGHT THE YEARS. Great team player and outstanding customer engagement!!! Work Location: GARDEN STATE DINER   Date: 5/27/22 Employee: Adam Morales Airport: Newark Liberty International Airport Experience: Adam is key part of our kitch crew. Wearing multiple hats of employment when needed and kicking it into high gear at moments to accommodate our guests!/ A plus plus!! GOLD STAR Work Location: GARDEN STATE DINER   Date: 5/27/22 Employee: Alens Sertyl Airport: Newark Liberty International Airport Experience: Alens has GREAT communication with management and steps up to the plate every night the store needs him. Great member of the team!! Work Location: GARDEN STATE DINER   Date: 5/27/22 Employee: Terrel Bailey Lockhart Airport: Newark Liberty International Airport Experience: Terrel is hard, working, out going, and corner stone of the kitchen department that maintains a level a balance of production and efficiency regardless of temperatures and pressures!! Key asset to our BOH! Work Location: GARDEN STATE DINER   Date: 5/27/22 Employee: Jose Rodriguez Airport: Newark Liberty International Airport Experience: Jose works so hard on bringing the guest experience to a whole other level!. It takes a lot of effort for him and his team to fulfill the requirements, and organize the restaurant on a day to day, moment to moment schedule while maintaining a high-quality level of standard. As well as keeping our operations open till the last departing flight!!! No passenger is left behind!!! :) Work Location: GARDEN STATE DINER   Date: 5/27/22 Employee: Ashley Aracena Airport: Newark Liberty International Airport Experience: Ashley being one of our newer employees at EWR Term C has come on board as a ray of sunshine. Great customer service and excelled employee team work skills. Work Location: Garden State Diner   Date: 5/27/22 Employee: Elizabeth Pimentel Airport: Newark Liberty International Airport Experience: Elizabeth missed her calling of fire fighting!! or perhaps still has time to apply!!! She is the first one in to work and she is the first one on a task to put out any concern or task in the restaurant!! While have a great demenor and smile doing any or all tasks that are asked of her. One in a million!! Work Location: GARDEN STATE DINER   Date: 5/27/22 Employee: George Cazarez Airport: Newark Liberty International Airport Experience: The We soar program should have a C added as WE SCOAR for George. and the C is for COOL and George is the COOL operator for the guest experience and satisfaction. In the instance the guest isn't Totally Outrageously Satisfied, we can count on George to turn a guests sour experience into a glass of fine wine!! Work Location: Garden State Diner   Date: 5/27/22 Employee: Jalynn Quezada Airport: Newark Liberty International Airport Experience: Jalynn like many of her crew members kicks it up a notch when the time is needed to help and assist travelers in the airport during our operation. Definitely a people person and sunshine of happiness! Work Location: GARDEN STATE DINER   Date: 5/27/22 Employee: Jennifer De Jesus Airport: Newark Liberty International Airport Experience: Jennifer like many of her crew members kicks it up a notch when the time is needed to help and assist travelers in the airport during our late night IROP operation. A go getter and a doer with great personality and happiness! Work Location: GARDEN STATE DINER   Date: 5/26/22 Employee: SONIA SINCLAIR-TALBOT Airport: Newark Liberty International Airport Experience: SONIA GREETS PASSENGERS AND EMPLOYEES AT THE BOTTOM OF THE ESCALATOR AND DIRECTS THEM TO TSA CHECK-IN. I SEE HER NEARLY EVERY DAY, ON MY WAY IN TO WORK, AND EVERY SINGLE TIME I HAVE SEEN HER, I HAVE WITNESSED HER BEING WARM, WELCOMING AND HELPFUL TO PASSENGERS AND EMPLOYEES ALIKE. SHE PERSONIFIES EXCELLENT CUSTOMER SERVICE AND IS APPROACHABLE AND HELPFUL. EWR IS FORTUNATE TO HAVE HER ON STAFF! Work Location: EWR   Date: 5/26/22 Employee: Sahil Kumar Airport: Newark Liberty International Airport Experience: Sahil is a sales associate and strives to go above & beyond with each guest. Recently he saw a passenger in distress that landed from Boston and only had a few minutes left to catch her connecting flight, but was unsure where to go. Sahil asked a nearby agent to assist and they brought the guest from Gate 138 all the way to Gate 92.The guest was extremely thankful for the assistance. Work Location: The Collection   Date: 5/26/22 Employee: Mary Sanchez Airport: Newark Liberty International Airport Experience: My store is located next to where Mary works and I'm always amazed how friendly and helpful she is too guests. Work Location: OTG Markets   Date: 5/26/22 Employee: Maribel Arroyo Veras Airport: Newark Liberty International Airport Experience: Maribel is a cashier for our location and is a great fit for the team. She goes out of her way to connect with all customers and is appreciated by all. Work Location: Garden State Cafeteria   Date: 5/26/22 Employee: Joseph Mohammed Airport: Newark Liberty International Airport Experience: Joseph is one of our cooks at the Cafeteria and is valuable member to the team. Regardless of the daily challenges and no matter what is thrown at him, Joseph remains positive and always gets the job done. Work Location: Garden State Cafeteria   Date: 5/26/22 Employee: Juan Garcia Airport: JFK International Airport Experience: Juan Garcia shows great deal of concern for customer expectations. He works hard to meet and exceed those expectations, no matter how challenging. Juan consistently gets positive praises from passengers at Baggage storage. He qualifies his customers and provides genuine interest in ensuring their experience with us is exceptional. Here is what his last customer wrote on a survey: Mucha calidez y atención eficiente y un plus de amabilidad y ayuda It means "A lot of warmth and efficient attention and a plus of kindness and help". Work Location: Smarte Carte   Date: 5/25/22 Employee: Debbie Krinsky Airport: New York Stewart International Airport Experience: Debbie has been a staple here at New York Stewart International Airport for many years. She is always a pleasure to deal with and handles a lot of the behind the scenes items that most people take for granted. I have witnessed Debbie constantly go above and beyond, and I think she deserves to be recognized for just an overall outstanding job. If you ever have the pleasure of dealing with Debbie, know that you're in good hands. Work Location: AVPORTS   Date: 5/25/22 Employee: Vincent Andrews Airport: Newark Liberty International Airport Experience: Vincent is a regular customer here at Johnston and Murphy and his visits are always a highlight. Recently, when he was in the store, a passenger needed to find baggage claim and Vincent led him there on his way out. At every interaction Vincent has been a warm presence and his kindness is deserving of recognition. Work Location: OTG   Date: 5/25/22 Employee: Alicia Jimenez Airport: Newark Liberty International Airport Experience: Outstanding worker. Work Location: Akbar H Ass.   Date: 5/25/22 Employee: Santiago Ruber Airport: Newark Liberty International Airport Experience: Always goes above and beyond Work Location: Akbar H Ass.   Date: 5/25/22 Employee: Branden Ruber Airport: Newark Liberty International Airport Experience: Great worker, always going the extra mile to get the job done. Work Location: Akbar H Ass.   Date: 5/25/22 Employee: Mack Williams Airport: Newark Liberty International Airport Experience: Mack is a sales associate for Hudson Booksellers in Terminal C. He is always striving to enhance the passengers experience and make a connection with all guests. Glad to have him on the team. Work Location: Hudson Booksellers   Date: 5/25/22 Employee: Jillian Davis Airport: Newark Liberty International Airport Experience: Jillian is a cook at Saison. She exudes great energy, loves what she does & is an asset to the team. Jillian graciously volunteered to speak on video for the Port's Customer Service team video they were putting together to showcase employees throughout EWR. Jillian was so full of life, as she normally is & the Ports customer service team notified OTG they decided to use Jillian in an ad that would run on their digital boards. We were so proud of Jillian & when we shared the news with her, she wrote this poem for Saison: S-Sip wine & enjoy a succulent steak A-An Appetizer or a salad stacked high on your plate I-Iced lattes, shrimps, or try something bold S-Satisfying or customers is our main goal O-Overall, you're now full and delighted N-Noticeable difference when you fly United Work Location: OTG Saison   Date: 5/25/22 Employee: Rafael Rivera Airport: Newark Liberty International Airport Experience: Customer sent in a thank you card for reuniting her with her kindle which was a gift from her son through TSAs Lost and Found office. She expressed her appreciation and gratitude. Work Location: TSA   Date: 5/25/22 Employee: Marjorie Pires Airport: Newark Liberty International Airport Experience: Since Marjorie joined OTG's HR Team, she has been an absolute pleasure to work with. There is no "stupid" question when speaking with her & she never makes you feel as if you're bothering her, even though she's juggling 10 things at once! OTG is lucky to have her! Work Location: OTG HR Dept.   Date: 5/25/22 Employee: Mst Nurun Khanam Airport: Newark Liberty International Airport Experience: Stopped by a CIBO Market in C3 today, and was pleasantly surprised with the service provided by Mst Nurun. Before I started to scan my items, she was already opening a bag for me to utilize and welcomed me to the market. Mst Nurun wished me a great day and was very delightful to interact with. Work Location: OTG CIBO Market   Date: 5/25/22 Employee: Dignamara Morel Airport: JFK International Airport Experience: Aces Dignamara Morel was observed as being proactive, approachable, friendly and knowledgeable during her interactions with the customers needing assistance in terminal 2. Aces not only giving clear information but will go the extra mile to help everyone that she comes in contact with. Aces was observed giving nyc maps to customers using the train even accompanying customers to the doorway in giving directions to terminal one. Customers leave with full information to get to their destinations after being help by Aces D. Morel. Great job Dignamara Morel Work Location: Unifi Services   Date: 5/25/22 Employee: Tyhnesha Gibbs Airport: JFK International Airport Experience: A passenger expressed interest in purchasing an item in a store that was closed. Tyhnesha was supervising in another store and acknowledged right away that she could assist in opening the store for the traveler. Thanks to Tyhnesha's cheerful response and attentiveness, the passenger continued her journey having received excellent service. Such a pleasure to collaborate with such a pleasant airport peer! Work Location: Paradies   Date: 5/24/22 Employee: Leon LeBlanc Airport: Newark Liberty International Airport Experience: As I approached the taxi area at Terminal C, I could hear Leon enthusiastically welcoming passengers to Newark and providing a pleasant closing as they departed. Work Location: ABM Taxi Dispatch   Date: 5/24/22 Employee: Komal Patel Airport: Newark Liberty International Airport Experience: Komal is very excellent employee for this Dunkin'. She has helping nature. Work Location: Dunkin'   Date: 5/23/22 Employee: Victoria Clough Airport: JFK International Airport Experience: Passenger at T5 queue pressed the Forester unit positive response and also added: " Dispatcher was really nice and friendly. Work Location: Taxi Operations   Date: 5/23/22 Employee: Michelle Shakespeare Airport: JFK International Airport Experience: Michelle the dispatcher kept everyone informed. Work Location: Taxi Operations   Date: 5/21/22 Employee: Ruth Tekeste Airport: Newark Liberty International Airport Experience: Ruth is a smiling, friendly, wonderful breath of fresh air in an otherwise impersonal, brusque area of our workplace - the food court. I was in a hurry, as most folks are in an airport, and as the pizza concession refused to take anymore orders, and the gourmet sandwich place in 10 attempts never had gotten my order correct, I long since gave up doing with people and grabbed a cold preprocessor meal and had to deal with a computer register...which didn't work. A smiling Ruth rushed over, correctly assessed the situation and assisted with all the warmth and charming personality that everyone else in the area sorely lacked & could learn from! She represented exactly what is much needed to make a harried traveler enjoy being a patron of United and the services available at our busy terminal! She deserves a Gold Star, and could serve as an example to others! Work Location: OTG   Date: 5/20/22 Employee: Bryan Chua Airport: JFK International Airport Experience: Passengers arrived at FIS and Bryan approached them if they needed any assistance. Passengers looked frustrated and tired from the flight. Bryan engaged with them in a conversation and kept their mind away from the frustration. They were very satisfied with the service and the interaction between them and bryan. Passenger comment on survey: Brian was great. Very friendly and helpful. Really made our arrival from a long flight easy Work Location: Smarte Carte   Date: 5/20/22 Employee: Vincent Zingarello Airport: Newark Liberty International Airport Experience: Supervisor Vincent Zingarello was assigned the Economy P/6 Lot and was instrumental in helping the PAPD locate a confused young man that was roaming the lot on a bicycle. Vincent was able to locate the man and PAPD was able to take over the situation. Thank you Vincent for owning the situation and a JOB Well Done! Work Location: ABM Parking   Date: 5/20/22 Employee: Altermeesh Fullwood Airport: Newark Liberty International Airport Experience: A customer called to compliment Supervisor Altermeesh Fullwood for going above and beyond to assist her in finding her car. The customer stated she was upset, confused and lost. Altermeesh calmed her down and helped her to locate her car. The customer was excited and wanted to make sure that Altermeesh was recognized for her outstanding service. Awesome Job Altermeesh! Work Location: ABM Parking   Date: 5/20/22 Employee: Shequelle Williams Airport: Newark Liberty International Airport Experience: Shequelle is a great asset to INS hall, she greets everyone with a smile, there is no problem she can not solve. She is proactive and foresees any issues before they happen. Great team player. Work Location: ERMC   Date: 5/20/22 Employee: Elizabeth Nunez Airport: Newark Liberty International Airport Experience: On 5/20/22, Elizabeth was the B-Roamer guard. While performing her job duties, I noticed her also providing wayfinding assistance to multiple pax during a 30 minute period during the early morning rush. Additionally, she frequently acts as an extra set of eyes in the terminal and contacts Term B Ops whenever she notices eqpt out of service (elev/esc). Elizabeth is a great asset to Term B. Work Location: Intercon Security   Date: 5/19/22 Employee: Aleishia Thompson Airport: Newark Liberty International Airport Experience: While in the field checking on the taxi operation, I observed Aleishia Thompson professionally managing the consistent flow of passengers taking a taxi to leave the airport. In addition, she was assisting customers with questions with regard to shuttle service, uber pickup, and Coach USA questions. Aleishia provided a warm welcome/ closing and was knowledgeable concerning the questions asked. Work Location: ABM Taxi Dispatch   Date: 5/19/22 Employee: George Donkor Airport: Newark Liberty International Airport Experience: While in the field checking on the taxi operation, on Monday, May 16th, Mr. Donkor had a line of passengers waiting to take a taxi at Terminal C. At the time the taxi system went down and he had to write a receipt for passengers. Mr. Donkor remained calm and displayed professionalism with each passenger he interacted with. Work Location: ABM Taxi Dispatch   Date: 5/18/22 Employee: Arlene Scarlett Airport: JFK International Airport Experience: I would like to thank Ms. Arlene Scarlett for the outstanding service she provided to my friend who needed wheelchair assistance in getting from Terminal 4 to Terminal 2 in order to catch his flight back home to Columbus, Ohio. In addition, Arlene directed my friend’s wife to the right counter to check their bags. Arlene’s friendly attitude, care, concern, patience and professional was great appreciated by my friend, his wife and myself. Arlene made a difficult job look easy! Thank you Arlene for all your hard work. Work Location: ERMC   Date: 5/18/22 Employee: Owen Osbourne Airport: JFK International Airport Experience: Please see below Email from Air India Station manager Mr Girish Salian. On behalf of Air India , We would like to recognize the excellent special handling and Wheelchair assistance rendered by Mr Owen Osbourne from Pax Pax Assist to our VIP passengers on departure of AI 102/29Apr22 It gives me immense pleasure to commend Mr. Owen Osbourne for the excellent Special handling service rendered to Ms. Sminu Jindal our first class passenger on departure at New York Airport on flight AI 102 dated 29APR'22. His dedication surely deserves recognition. His devotion, positive attitude and attention to detail have not gone without notice from the top management. I genuinely believe that he has played an integral role in the success of Air India in New York. Work Location: Pax Assist   Date: 5/18/22 Employee: Pablo Janez Airport: Newark Liberty International Airport Experience: Pablo went above and beyond, acting as a translator during the filming for the quarterly reward video. He was patient without missing a beat or impacting his own work. He even helped encourage the JCM employee who was being filmed and calmed her nerves. Work Location: Tony and Benny   Date: 5/18/22 Employee: Samuel Carcamo Airport: JFK International Airport Experience: Terminal 5 is one of the busiest terminals at JFK and passengers' queue are always long. Passenger hit the Forrester Unit with a happy face and added the comment: "Nice" for taxi dispatcher Samuel Carcamo and his exceptional customer service provided. Work Location: Taxi Operations   Date: 5/18/22 Employee: Christopher Sewell Airport: JFK International Airport Experience: Taxi dispatcher Sewell was recently hired and has demonstrated excellent customer service skills. He received a positive comment and happy face by T5 Taxi Area Forrester Unit by a passenger who was waiting to be loaded. Sewell was pleasant and approachable. Plus, he provided extra information for transportation alternatives due to the long waiting time. Work Location: Taxi Operations   Date: 5/17/22 Employee: Jermaine Coleman Airport: Newark Liberty International Airport Experience: Jermaine is an employee who meets and exceeds expectations each and every day. His desire and ability to keep the INS/Customs Port Authority Supervisor informed of situations/incidents in the International Inbound Baggage Room aid and assist me in ensuring all customers are able to claim their checked baggage in a timely manner. His ability to effectively communicate via portable handheld radio proves most valuable. Additionally, he follows all directions he is given and is an asset to the the team. Work Location: Oxford A/P Tech   Date: 5/16/22 Employee: David Martin Airport: Newark Liberty International Airport Experience: Today about 15:25L, EWR Air Train Platform at Terminal B was extremely crowded and many passengers were trying to forced their way into the Air Train going in the direction from Terminal B to Terminal A. As a result, a family with two smarte cartes and a stroller were trying to get on the train and they held the door numerous times from closing normally preventing the both the air train car door and the platform door from closing. Both doors remained opened about half way and the train was stuck. David Martin showed and assured everyone that the train will be back in service momentarily. David made everyone calm and relaxed as he fixed the issue and communicated on his radio. When the issue was resolved, he assisted the family with their bags and strollers and ensure they boarded the train safely. Thank you David for assisting with the Air Train issues and also helping the family. Ramchandar Motiram The Port Authority of NYNJ 5/16/2022. Work Location: Alstom (Air Train)   Date: 5/15/22 Employee: Chakaris McBrown Jr. Airport: JFK International Airport Experience: Chakiris McBrown retrieved an item (wallet) from Jamaica Station Guideway. A passenger dropped their wallet on the tracks as she entered the AirTrain. This occurrence was during peak time for the AirTrain system. The wallet contained important documentation for the passenger to travel. The item retrieval was completed in a speedy and safe manner. Work Location: Alstom Inc.   Date: 5/15/22 Employee: Brian Safdar Airport: JFK International Airport Experience: Brain Safdar was called to assist a passenger that fell on the escalators at Federal Circle as she attempted to go the Airline Terminals. Upon his arrival, he assessed the situation and request an ambulance. He remained with the passenger and her family; calming them at this very difficult time. The ambulance transported her to the hospital for further observation. His calmness and sharing of information helped to downgrade some the passenger's anxiety. Work Location: Alstom Inc.   Date: 5/13/22 Employee: Alice Foreman Airport: Newark Liberty International Airport Experience: We don’t always get at chance to say thank you due to the hustle and bustle of the day. Therefore, I would like to take this time to express my thanks to Ms. Foreman for always being helpful and gracious to our patrons and fellow employees here at EWR! Work Location: ABM Parking   Date: 5/13/22 Employee: Yolanda Shields Airport: Newark Liberty International Airport Experience: Where do we start? Thoughtful, proactive, dedicated and hard-working. The list goes on and on. Your transition to the sales office left a void in the office. Then we all got a chance to see that no matter where you were located, your commitment to making EWR a great airport increased ten-fold. Your hard work is greatly appreciated and we would like to say thank you for all that you do here for EWR! Work Location: ABM Parking   Date: 5/13/22 Employee: Vincent Zingarello Airport: Newark Liberty International Airport Experience: Mr. Zingarello and I worked together during spring break when our parking lots were near full capacity. When the traffic attendant was preoccupied with a passenger, Mr. Zingarello stepped right in and put on two hats and guided our passengers to the locations that best suited their needs. This is the kind of dedication that keeps or parking lots functioning here at EWR. Work Location: ABM Parking   Date: 5/13/22 Employee: Rony Barahona Airport: Newark Liberty International Airport Experience: Mr. Barahona is the kind of employee that you want on your team. He shows up! Snow Storms, Spring Break, Tuesday and Wednesday Garage Closures… you name it, and he handles it! Thank you for your hard work! Work Location: ABM Parking   Date: 5/12/22 Employee: Ione Silva Airport: Newark Liberty International Airport Experience: Ms. Silva demonstrates the true meaning of customer service. Assisting our employee who park at Lot F on a daily basis takes great deal of patience. Ms. Silva we thank you for your 20 years + of dedicated service to EWR! Work Location: ABM Parking   Date: 5/12/22 Employee: Andrea Miller Airport: Newark Liberty International Airport Experience: Ms. Miller transitions from the office to field and no matter which location she works, the best customer service is always provided. We thank you for hard work and positive attitude! Work Location: ABM Parking   Date: 5/12/22 Employee: Monique Tomlinson Airport: Newark Liberty International Airport Experience: You can only win with Ms. Tomlinson on your team. Her attention to detail, troubleshooting skills and first- class customer service is what keeps our parking lots running smoothly! Work Location: ABM Parking   Date: 5/12/22 Employee: Gale Gyant Airport: Newark Liberty International Airport Experience: Ms. Gyant is a true gem! When I speak with her regarding any issue, it is just FYI because she handled it! Proactive, observant, helpful, responsible and friendly...We thank you for bringing all these wonderful qualities to EWR! Work Location: ABM Parking   Date: 5/12/22 Employee: Nabila Salhi Airport: Newark Liberty International Airport Experience: Its always a pleasure to have Nabila in charge of the INS hall, she is always welcoming to the inbound passengers and always goes out of her way to help them. She is a great leader and resolves any problems that arise without any issues. Work Location: ERMC   Date: 5/12/22 Employee: Henfry Alvarez Airport: LaGuardia Airport Experience: Henfry was on the move and quickly assuring the passenger's bags were secured on the luggage belt to load on the plane. You can see Henfry hustling to keep up with the drop off bag demand, but also stayed ahead with answering any questions passengers had at Terminal A. Even though baggage handling can be a heavy task, Henfry embraced the excitement it generates to boost his work morale, production, and efficiency. Work Location: Prime Flight   Date: 5/12/22 Employee: Johanna Cruz Airport: LaGuardia Airport Experience: I witnessed Johanna in the concessions area at Terminal A cleaning the diligently from the tabletop counters, floors, trash cans and windows. There was definitely a sense of dedication and thoroughness that it made me witness what an exceptional airport worker we have at LGA. Work Location: Roma Cleaning   Date: 5/12/22 Employee: Serge Jean-Francois Airport: LaGuardia Airport Experience: Serge was handling more that one responsibility at the time. From supervising the bus drivers, answering inquires from passengers and at the same time, accommodating a crying passenger who was in dyer need to get to Terminal C from B which is not close at all. Serge immediately stopped one of his smaller shuttle buses and directed the driver to take the distressed passenger straight to Terminal C. It was incredible to see the heart felt concern Serge demonstrated to the passenger. You can see the gratefulness and ease Serge brought to the passenger. It makes me happy to see an airport employee who is customer facing go above and beyond to assist our customers to the best of his abilities. Work Location: ABM Bussing   Date: 5/12/22 Employee: Jose Fernandez Airport: LaGuardia Airport Experience: There was Mr. Jose Fernandez trying his best to empty out the overflowing trash cans at Terminal B's gate areas as soon as possible. Unfortunately, Mr. Fernandez was on his own. I approached Mr. Fernandez plus nominated him on how hard he was working and carrying the huge overfilled trash bags. He did express he was on the only one available due to a shortage in staff but he still had to do his job and for that I felt he needed a reward and recognition for his ability in handling the task at hand independently. Thank you Mr. Fernandez for your dedication at work! Work Location: ABM Aviation Inc.   Date: 5/11/22 Employee: Gabrielle White Airport: Newark Liberty International Airport Experience: She was mentioned on Twitter regarding her customer service Work Location: World Bean   Date: 5/10/22 Employee: CARLEEN REGIS Airport: Newark Liberty International Airport Experience: CARLEEN CONSISTENTLY PROVIDES EXCELLENT CUSTOMER SERVICE TO EVERY PERSON WHO WALKS THROUGH THE DOORS. SHE GREETS EVERYONE PROMPTLY AND IS AUTHENTIC AND WELCOMING. SHE GOES OUT OF HER WAY TO INTERACT PROFESSIONALLY AND WITH WARMTH. EVERY CONSESSION WITHIN THE AIRPORT WOULD BE FORTUNATE TO HAVE HER AS THEIR EMPLOYEE! Work Location: LOCCITANE   Date: 5/10/22 Employee: Zakia Seldon Airport: Newark Liberty International Airport Experience: Ms. Seldon is an asset to ABM. Everyday she shows up with her "A Game" ready to go. From deterring illegal parkers to helping passengers. She handles it all! We thank her for a job well done every single day! Work Location: ABM Parking Lot   Date: 5/10/22 Employee: Jewel Mcintyre Airport: Newark Liberty International Airport Experience: Ms. Mcintrye shows up at work to WORK! Her vigilance and reporting skills are exactly what we need to keep our parking lots clean, safe and user-friendly. Thank you for your daily efforts! Work Location: ABM Parking   Date: 5/10/22 Employee: Nodene Somerville Airport: Newark Liberty International Airport Experience: Whether helping employees, guiding passengers or manning the PRCS system, Ms. Somerville has it all under control. We thank you for you dedicated service! Work Location: ABM Parking   Date: 5/10/22 Employee: Rodger Alvarado Airport: Newark Liberty International Airport Experience: Mr. Alvarado makes it look so easy on the toughest days. Thank you for bringing calmness to the hectic days. We appreciate all that you do! Work Location: ABM Parking   Date: 5/10/22 Employee: Lateisha Greaves Airport: LaGuardia Airport Experience: La teisha Greaves, portrayed exemplary care and commitment for our customers who she didn't even know. They were 2 elderly ladies who came to the incorrect terminal for a flight to Jamaica. The elderly ladies was actually flying on Spirit Airline and nt Aa. La Teisha made sure that they were reaccommadated on another flight on Spirit, and made sure that they were picked up and taken back to their homes. The next day she also made sure that they got on their flight. La Teisha showed so much compassion and care. She needs to be recognized and awarded. Rachel Pace at AA . Csa. Work Location: ABM   Date: 5/10/22 Employee: Anna Brody Airport: Newark Liberty International Airport Experience: Customer Elizabeth Epstein submitted a Comment Card stating that she was treated with such respect and compassion while being patted down or her insulin pump. She should be a model for all TSA agents during pat down. Work Location: TSA   Date: 5/10/22 Employee: Kai Aduayom Airport: Newark Liberty International Airport Experience: Kai works on an account that is routinely checking-in on level 1 and is always approached by guests who enter the building from the parking lot area looking for airlines on other levels. On numerous occasions, I witnessed Kai go out of his way to assist guests with directions. For one of the guests, Kai come out from behind the counters and walked the person over to their requested location due to a language barrier. Work Location: Worldwide Flight Services   Date: 5/10/22 Employee: Tineshwar Ghaness Airport: Newark Liberty International Airport Experience: Mr. Ghaness is an exemplary employee who always goes above and beyond his everyday duties. On numerous occasions, especially during Spring Break, Mr. Ghaness was asked to add additional responsibilities to his daily routine. Without skipping a beat, the work was completed as if it was a regular day. Hats off you to Mr. Ghaness for a Job Well Done! Work Location: ABM Parking   Date: 5/10/22 Employee: Latesha Mayers Airport: Newark Liberty International Airport Experience: Customer Service at its Best!! Ms. Mayers, we thank you for your dedication to keeping the calm at our NJ Airport. You hard work is truly appreciated! Work Location: ABM Parking   Date: 5/10/22 Employee: Hedwish Montalement Airport: Newark Liberty International Airport Experience: Mr. Montalement has shown that no feather can be ruffled here at EWR! There is no parking lot or patron issue that has not been addressed in my time working with Mr. Monalement. You are a true asset to Newark Airport and ABM Parking!!! Work Location: ABM Parking   Date: 5/10/22 Employee: Howard Rowley Airport: Newark Liberty International Airport Experience: I would like to take this time to thank Mr. Rowley for his contribution to EWR Airport. As a construction supervisor, Mr. Rowley handles situations as quick as they appear. Being proactive is second nature for Mr. Rowley and it is that kind of work ethics that keeps the our employees and patrons safe! Work Location: ABM Parking   Date: 5/10/22 Employee: Lawanna Swinson Airport: Newark Liberty International Airport Experience: Team Work Makes the Dream Work and Ms. Swinson shows us all how the team should be run. Midnights are one of the toughest shifts but with Ms. Swinson on your shift, be prepared for a smooth tour. Thank you for your hard work and dedication! Work Location: ABM   Date: 5/9/22 Employee: Gerson Martinez Airport: Newark Liberty International Airport Experience: Mr. Martinez has proven countless times to be an outstanding employee. Mr. Martinez, reports and owns any discrepancies in our parking lots. We thank you and value your contribution in making the parking lots more pleasant for our passengers. Work Location: ABM Parking   Date: 5/9/22 Employee: Rafael Carvahlo Airport: Newark Liberty International Airport Experience: Rafael always receives customers with a big warm smile and he always makes sure that they are well attended. He always goes the extra mile to make sure that the customers are well served. He also brings a very vibrant and energetic energy into the workplace. Work Location: Red Mango/The Grove, Inc.   Date: 5/9/22 Employee: JOSUE HIRALDO Airport: LaGuardia Airport Experience: I was working; meeting inbound flights close to midnight and Mr. Hiraldo approached me regarding a distressed passenger who was missing her driver’s license and a couple of credit cards. The passenger arrived from one of the United flights and later realized that she cannot find her DL and CC. She was about to leave the airport and had asked for Mr. Hiraldo for assistance to help her find the missing cards. Mr. Hiraldo was very sincere and dedicated upon helping the passenger (Ms. Gonzales). Mr. Hiraldo instinctively asked if we can check the aircraft as a last resort. The items were found on the seat where passenger have dropped it by accident. Without Mr. Hiraldo’s quick response and kindness, these items may have been stored or discarded away. Left on board items are common but not a lot of it are returned or recovered right away. Kudos to Mr. Hiraldo! Work Location: ABM AVAITION   Date: 5/7/22 Employee: Geraldine Davis Airport: Newark Liberty International Airport Experience: May 2 2022 day shift Thank you for being so friendly and coming out to help at the A gate, always a friendly smile Work Location: ABM   Date: 5/7/22 Employee: Gerson Martinez Airport: Newark Liberty International Airport Experience: Thank you for always being so helpful and pleasant Gerson from Lot bleeds to C garage being full you are always welcoming to customers and staff, Thank you! Work Location: ABM   Date: 5/6/22 Employee: Christopher Wright Airport: Newark Liberty International Airport Experience: Good morning all - Please pass on my thanks to Academy bus driver Christopher Wright. This morning about 05:48AM, I was on personal business at Terminal A level 3 check-in roadway near door #2 and I noticed two elderly passengers (male with a walker) and female with a smarte carte loaded with bags were trying to board bus #4952. The bus pulled up as best it could due to the traffic congestion issues. The driver was very patient and polite in welcoming the passengers onboard and also inquiring where (airlines/terminals) they were going. Both passengers took a while to get on the bus with their bags safely. The bus was already knelt which makes it easier in accommodating the male passenger who was using a walker. Thank you driver Wright for being polite and professional in discharging your duties - by you greeted both passengers with a good morning and a smile goes a long way. Ramchandar Motiram The Port Authority Of New York and New Jersey. Work Location: Academy Busing   Date: 5/6/22 Employee: Kalliope Mihalatos Airport: Newark Liberty International Airport Experience: Kalliope works in INS as an ACE and she is always willing to help everyone. She greets everyone with a smile and respect, she goes the extra steps to ensure that passengers understand where to go. She makes everyone feel welcomed. Work Location: ERMC   Date: 5/6/22 Employee: Vincent Zingarello Airport: Newark Liberty International Airport Experience: Patron was recognized by a customer for his outstanding customer service. Vincent noticed that the customer was having a problem with his tire. The customer had just returned from a 19 hour flight and his car had a flat tire. He called around and was able to find a co-worker that had an air compressor. They were able to fix the tire so that he could be on his way. Vincent is being recognized for Exceeding Expectations. Work Location: ABM Parking   Date: 5/6/22 Employee: Nailag Craig Airport: Newark Liberty International Airport Experience: A patron complimented Nailah for her helping with his tired being fixed. Nailah was called by her co-worker, Vincent Zingarello looking for an air compressor. Nailah went to her car and retrieved her personal compressor to assist the customer. The patron was able to get his tire fixed and get on his way, appreciative of their help. Nailah is being dominated for Exceeding Expectations. Work Location: ABM Parking   Date: 5/5/22 Employee: Diomis Romero Airport: JFK International Airport Experience: ACES Diomis went above and beyond with a passenger who lost her flight back to Puerto Rico, she assisted her at the Airline HELP Desk. Thank you for always do an excellent job. Work Location: ERMC Aviation/ ACES   Date: 5/5/22 Employee: Anacaris Fernandez Airport: JFK International Airport Experience: Admin Anacaris assisted one person via phone call at ( JFK Customer Services Phone/ Translation- Spanish) that her sister was lost at the terminal and lost her flight to Puerto Rico. She explain her what her sister should do in order to have a new flight. The passenger sister called again the office because she wasn't able to find the Airline HELP Desk. Her sister was so scared and worry about her because she was crying and cant speak English. Anacaris went to terminal 5 and met up with the passenger and assisted her with ACES on duty at terminal at the moment. Passenger was able to schedule a new flight the same day. Thank you for your excellent Job, and also Diomis Romero, Janie W, who also assisted the passenger with the boarding process. Work Location: ERMC Aviation/ Admin   Date: 5/5/22 Employee: Janie Westfield Airport: JFK International Airport Experience: ACES Janie did an excellent Job assisting a passenger who lost her flight to Puerto Rico, She assisted her with her boarding process after been lost at the terminal and rescheduled to a new flight. Thank you for all your help and always do the best for the passenger. Work Location: ERMC Aviation/ ACES   Date: 5/4/22 Employee: Melissa DeJesus Airport: Newark Liberty International Airport Experience: It was an absolute pleasure working with Melissa today. She owned the entire shift and completely exceeded my expectations. She is a rockstar and is going very far with our company. Keep it up Melissa great job! Work Location: OTG   Date: 5/2/22 Employee: Sherry Winograd Airport: Newark Liberty International Airport Experience: Sherry has been volunteering for Traveler's Aid for nearly 11 years and truly enjoys assisting passengers make their connections by providing superior customer experience. She recently introduced herself to a team of Port Authority staff conducting a customer experience & wayfinding walkthrough within EWR's Terminal B. She requested assistance in addressing some observed customer pain points relating to signage. She articulated that she helps countless customers exiting the Customs Hall find their way to various ground transportation options and recommended the signage be updated to reflect Ride-app pick-up locations as well as more clearly provide direction to EWR's AirTrain. Sherry exceeded the group's expectations by offering unique solutions to assist customers while also never ceasing to provide frontline customer service during the interaction. The airport is extremely lucky to have volunteers like Sherry. Work Location: Travelers Aid   Date: 5/2/22 Employee: John Tam Airport: Newark Liberty International Airport Experience: The last 3 days while on duty I have noticed John being very proactive with setting up extra stanchions at both B1 and SAS counters in order to help manage long queuing and volume. John did not need any direction from PA staff, but instead took it upon himself to take care of the problem before it got out of hand. Whenever I see him on duty his professionalism and customer service is excellent. Work Location: ERMC   Date: 4/30/22 Employee: Fabian Moodie Airport: JFK International Airport Experience: Fabian Moodie encountered a passenger at Terminal 4 (AirTrain Platform) in distress. He advised that the passenger was having a panic attack. Apparently, she lost her backpack containing her travel documents. Fabian was able to calm the passenger down. With comforting words, the passenger calmed down and took her medication. He requested permission to escort her to Jamaica Station where her backpack was found. Fabian had gained her trust, and she allowed him to take the lead in helping. Work Location: Alstom Inc.   Date: 4/30/22 Employee: Komal Patel Airport: Newark Liberty International Airport Experience: Komal is a assets to Dunkin as well as PA. She is always connect to customers for their requirements. Work Location: Dunkin' Donuts   Date: 4/30/22 Employee: Linesh Shah Airport: Newark Liberty International Airport Experience: I over heard conversation between this employee and passengers. Passenger asking for Rental Car and Linesh went with them to show how to get Airtrain and where to go. This is beyond expectation. Work Location: Dunkin' Donuts   Date: 4/29/22 Employee: Alfred Simmons Airport: Newark Liberty International Airport Experience: Alfred was working at the North East Corridor, no Terminal above, he is always ready to assist customers and has a kind and courteous, calming demeanor, Thank you Alfred! Work Location: ERMC   Date: 4/29/22 Employee: Lisa Johnson Airport: Newark Liberty International Airport Experience: Lisa is kind and friendly, she tried her best to help expedite me out of the parking lots when there was a delay with the proxy cards, much appreciated Lisa ! Work Location: ABM Parking   Date: 4/29/22 Employee: Patricia Taylor Airport: Newark Liberty International Airport Experience: Patricia, Thank you for being so helpful and kind to our Customers. Even though it was busy at Terminal C with an Air Train shutdown, you helped each customer that came to you with a smile, Thank you! Work Location: ERMC   Date: 4/29/22 Employee: Candido Cepeda Airport: Newark Liberty International Airport Experience: Thank you Candido for your dedication to customer service. Your helpful approach to the many customers that traveled thru P4 during our busing operation is appreciated, especially when they needed a helping hand off the bus and escorted into the P4 lobby, Thank you! Work Location: ERMC   Date: 4/29/22 Employee: Amrita Ramnarine Airport: Newark Liberty International Airport Experience: Great job Amrita keeping our customers informed on which train and bus to board during our partial Air Train reduction last week , Thank you! Work Location: ERMC   Date: 4/28/22 Employee: Carlos Ozoria Airport: JFK International Airport Experience: Carlos Ozoria is a hard and reliable ACES. Mr. Ozoria as a worker is cordial, respectful and kind., but, as a representative of the Port Authority and EMRC at JFK Airport, is irreplaceable because, of his knowledge and experience as a customer service agent. Mr. Ozoria always treats every passenger with respect and interest in the need of each and every passenger. Work Location: EMRC   Date: 4/28/22 Employee: Warren Lozado Airport: Newark Liberty International Airport Experience: Met Warren at the NJ Transit Matrix Booth NEC Newark NJ. The employee was friendly to passengers and when speaking with him, he had a friendly demeanor and mentioned that he enjoyed working with customers and tries his best to keep customers happy and safe as they travel thru the NEC. Work Location: NJ Transit Matrix Booth   Date: 4/26/22 Employee: Maldonado Kattia Airport: JFK International Airport Experience: Aces K. Maldonado was observed assisting a elderly passenger that arrived on Delta flight from Cleveland Ohio. This passenger is schedule to connect on an Air Serbia flight later in the day, unfortunately he left his passport at home on the counter top in Cleveland. Aces Kattia went above and beyond in assisting him to book a return flight to retrieve his passport then return to catch his Air Serbia flight a day later as she guided him on how to change his ticket for a day later. This passenger was very grateful as he only speak Russian and had arrived at terminal 4 then he had to go to terminal 1 for Air Serbia to change his ticket then to terminal 2 to board his flight back to Cleveland. Thank you aces K. Maldonado. Work Location: ERMC   Date: 4/26/22 Employee: Pratima Pharsi Airport: JFK International Airport Experience: Supv. Pratima Pharsi was observed assisting a group of six passengers that arrived from Jetblue flight and was trying to contact their private carrier. Supv. Pharsi noticed that they needed some assistance, she approached, welcome and then proceeded to help them so that they can be connected to their driver. Work Location: ERMC   Date: 4/26/22 Employee: Charles Lloyd Airport: JFK International Airport Experience: Charles Lloyd received an exemplary review based on his customer service skills when he assisted an elderly passenger get reunited with their family member after getting lost on the AirTrain. The passenger filled out a QR Survey and provided the following comment - "C. Lloyd was soo helpful and kind his presence was very much appreciated. Like an angel sent from above Even with a mask on I could tell how happy he was. Please advise him thank you so much for his excellent customer service and proving to us we do have kind people in this world thank you thank you so much" - Great Job Charles. Work Location: Alstom   Date: 4/25/22 Employee: Denise Goedig Airport: JFK International Airport Experience: Travelers Aid volunteer Denise had just started her shift when a nearby store representative brought over a left behind wallet. Denise made paging requests and then reached out to the airline and finally social media avenues to locate the traveler. These efforts were successful and the owner was gratefully reunited with his lost item. Denise went above and beyond to make sure the lost item did not fall into the wrong hands. Thanks, Denise! Work Location: Travelers Aid   Date: 4/22/22 Employee: Juan Garcia Airport: JFK International Airport Experience: Passenger from Smarte Carte Bag Storage at T4took the time out to write a positive comment regarding the service Juan Garcia provided. “Amazing service. The gentleman who was there and provided service was very genuine.” Work Location: SmarteCarte   Date: 4/22/22 Employee: Manleen Setimbi Airport: JFK International Airport Experience: A passenger was confused regarding transportation to another airport and had a previously arranged voucher. Manleen shared her knowledge and quickly connected the passenger with the service that would allow enough time to make a connecting flight. Thanks for stepping in to help, Manleen! Work Location: ERMC   Date: 4/20/22 Employee: Jenell McKenzie Airport: JFK International Airport Experience: The employee often welcomes passengers as they start exiting the Customs/Immigration area and asks if they have any questions. She is willing to go the extra mile to assist those in need. Work Location: ERMC   Date: 4/20/22 Employee: JEAN URBINA Airport: LaGuardia Airport Experience: Nice worker Cashier:Shammi. Very fast & efficient checkout with Shammi. Work Location: HMSHOST - SHAKE SHACK   Date: 4/20/22 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: She is very hard working, sincere employee, always nice with her guest passenger. Work Location: ERMC   Date: 4/20/22 Employee: Syeda Sharif Airport: LaGuardia Airport Experience: I found Syeda very proactive and approachable, very friendly interacting with passengers with a fresh smile. Work Location: ERMC