Date: 2/27/21 Employee: Sandra Restrepo Airport: LaGuardia Airport Experience: Sandra, Thanks for handling all the pressure coming to you and always keeping your posture and making OTG shine! Work Location: OTG Management   Date: 2/27/21 Employee: Gaurang Gandhi Airport: LaGuardia Airport Experience: Thank you for treating me like a valued guest in Flat Iron. You have a passion for hospitality! Work Location: OTG Management   Date: 2/27/21 Employee: Luis Figueroa Airport: LaGuardia Airport Experience: Thank you for going above and beyond to make sure the markets are always up to OTG standards and especially ensuring that Timefire is as good as can be. Work Location: OTG Management   Date: 2/27/21 Employee: Klaydavid Coronel Airport: LaGuardia Airport Experience: Thank you for pride in helping us successfully open World Bean. Not only did you do a great job setting up but also giving great service! Work Location: OTG Management   Date: 2/25/21 Employee: Shayna Jean Philippe Airport: Newark Liberty International Airport Experience: Shayna Jean Philippe_ She works in Starbucks Presidents Club. She is very dependable and always puts the customer first. She is friendly and very helpful with getting them what they need. Work Location: Starbucks   Date: 2/25/21 Employee: Marina Santos Airport: Newark Liberty International Airport Experience: Marina welcomes our guests in such a warming manner. She also tries to build an unique experience by warmly connecting to the guests. She will share stories and make sure to find common ground to talk about. She does this with passion! Work Location: OTG -Saison   Date: 2/25/21 Employee: Jinky Espano Airport: LaGuardia Airport Experience: Keeping up the pace and learning new steps accurately/quickly! Work Location: OTG Management   Date: 2/25/21 Employee: Harold Anderson Airport: LaGuardia Airport Experience: Thank you for all that you do. The passion for a job well done doesn’t go unnoticed. Work Location: OTG Management   Date: 2/25/21 Employee: Fredy Landaverde Airport: LaGuardia Airport Experience: Thank you for coming in on your day off to support us on the NSF Audit. That shows how much you care. Work Location: OTG Management   Date: 2/25/21 Employee: Milton Enriquez Airport: LaGuardia Airport Experience: Thank you for helping me with a delivery after receiving it after hours. You did it with a smile! Thank you Work Location: OTG Management   Date: 2/25/21 Employee: Roman Wojciech Airport: LaGuardia Airport Experience: Hard worker and always willing to stay and help as a porter when ever needed. Work Location: OTG Management   Date: 2/25/21 Employee: Nikolay Hadzhikolev Airport: LaGuardia Airport Experience: Always being ready to help and showing great passion for hospitality Work Location: OTG Management   Date: 2/25/21 Employee: Gloria Mendez Airport: LaGuardia Airport Experience: Thanks Gloria for exemplifying OTG's core values of safety and passion in your work! Work Location: OTG Management   Date: 2/25/21 Employee: Yalitsa Henriquez Airport: Newark Liberty International Airport Experience: Yalitsa is an unbelievable manager at Wendys in Terminal C. On this instance she went out of her way to help some customers carry their food to their gate. Thanks Work Location: Wendys   Date: 2/25/21 Employee: Eliana Mejia Airport: LaGuardia Airport Experience: Eliana always goes above and beyond and treats all customers with respect. Work Location: Wendys   Date: 2/25/21 Employee: Viky Guaman Airport: Newark Liberty International Airport Experience: Vicki is the nicest manager you will come across in the airport. She is super professional and treats every crew member and customer with respect. Work Location: Wendys   Date: 2/25/21 Employee: Jennifer Alvarez Airport: Newark Liberty International Airport Experience: Jennifer is one of the best cashiers we have in the store. She greets every customer with a smile and makes sure to satisfy every customer. Work Location: Wendys   Date: 2/25/21 Employee: Rose Klein Airport: Newark Liberty International Airport Experience: Every single day, Rose provides a welcoming environment for our guests at our Just Walk Out store at C1. She warmly greets passengers as they come down the terminal and invites into our store! She is a true Superstar! Work Location: OTG   Date: 2/25/21 Employee: Oneka Lupe Airport: Newark Liberty International Airport Experience: Oneka is a supervisor and coworker who displays diverse responsibilities. Oneka is articulate, and hardworking. She has a positive attitude, ability to get things done and manages tour schedules etc. I’ve been consistently impressed with her organizational skills and grace under pressure. Work Location: ERMC   Date: 2/25/21 Employee: Ely Amarante Airport: Newark Liberty International Airport Experience: Kevin Mateo is a supervisor at Jersey Mike's/The Grove store who we want to congratulate for a job well done during this difficult time. He has a good sense of humor and he goes above and beyond when it comes to his daily duties. Work Location: Jersey Mike's/The Grove, Inc.   Date: 2/25/21 Employee: Alfred Morasso Airport: Newark Liberty International Airport Experience: HR exists because of our crew member Al. He has demonstrating more than enough times that he cares for each and ever crew member. Work Location: HR   Date: 02/25/2021 Employee: Paul Renelus Airport: Newark Liberty International Airport Experience: Paul is always working hard every day. When I am not in the restaurant he takes ownership and exceeds my expectations every time. He is always on time and follows all the rules. Paul is a model employee. Work Location: Saison   Date: 02/25/2021 Employee: Hany Atia Airport: Newark Liberty International Airport Experience: Hany has become one of our trainers at Saison. He is very approachable and makes the trainees feel at home. He shows them the proper way to work and makes is a positive experience. He has a great attitude and works hard. Work Location: Saison   Date: 02/24/2021 Employee: Lindsay Weber Airport: New York Stewart International Airport Experience: I would like to acknowledge Lindsay Weber for her continued professionalism and excellent work as an Authorized Signer for Textron Aviation. Lindsay single handedly oversees AS responsibilities for over 90 employees in addition to her regular duties. She is extremely organized and even created her own company information sheet to provide Textron employees with scheduled ID Office appointments. It provides the employee detailed information and items they need to bring with them. I was so impressed by her initiative. Great job Lindsay! Thank you for all you do! Work Location: Textron Aviation   Date: 2/24/2021 Employee: Rahjeeyah Jones Airport: Newark Liberty International Airport Experience: Rahjeeyah has gone above and beyond to connect with customers and ensure they are getting a great welcoming experience in the store. Rahjeeyah makes sure the beverage is made to quality standard and the customer leaves the store happy. Work Location: Starbucks   Date: 02/24/2021 Employee: Walter Quimper Airport: Newark Liberty International Airport Experience: Walter is running the show! He owns his job and works to the best of his ability day after day with no complaints. He helps his team mates consistently and has a great attitude. Work Location: Saison   Date: 02/23/2021 Employee: William Yassa Airport: Newark Liberty International Airport Experience: William received an amazing compliment from a family that shared how he was able to provide them with great service and cater to their needs. What really set his service apart and he went above and beyond was by making sure both of their kids had their specific meal as they had required and made sure the chefs elevated their game to make their kids day! And William had an overwhelming smile under his mask! Work Location: OTG-Saison   Date: 2/22/21 Employee: Keith Morris Airport: Newark Liberty International Airport Experience: Keith is such a team player. Always willing to help. Always Positive and very much proactive when he's in the field. Work Location: ERMC   Date: 02/22/2021 Employee: NOBLE SHAJI Airport: JFK International Airport Experience: Noble Shaji is an outstanding employee. He is very approachable, he was greeting the customers with a smile ready to assist them. He is consistent in performing to the best of his ability and meeting the customer service standards set before him. Noble Shaji is deserving of the recognition. Work Location: QATAR AIRLINES   Date: 2/22/2021 Employee: Edwin Palacios Airport: Newark Liberty International Airport Experience: Edwin shows the upmost passion for his brand and working in Newark Airport. He is focused every day with connecting with the clients that come into his shop. He is always ready to make someone have the best travel experience. Work Location: Tumi   Date: 2/21/21 Employee: Ayao Melegnam Airport: Newark Liberty International Airport Experience: Ayao is one of the best Supervisors we have. He's so helpful and very dedicated to his position. He truly goes out his way to make sure things run smoothly during his shift. Work Location: ERMC   Date: 02/20/21 Employee: Joselynne Lazo Cruz Airport: Newark Liberty International Airport Experience: ACES Joselynne was on post been very proactive, always great passengers with smile follow procedures and goes above and beyond to assist them Work Location: ERMC   Date: 02/20/21 Employee: Ubong Umoh Airport: Newark Liberty International Airport Experience: ACES Ubong been observed assisting passengers with their laggage on and off the air train colling his coworkers to help direct passengers with their laggages to the airlines ticket counter. He done a great jobs Work Location: ERMC   Date: 02/19/2021 Employee: Meena Shah Airport: Newark Liberty International Airport Experience: The service was exceptional and would definitely recommend her services again. Work Location: Dunkin Donuts   Date: 2/18/2021 Employee: Diego Mendia Airport: Newark Liberty International Airport Experience: What can I say about Diego but he is the ultimate team player! Him and his team has been here through out the entire pandemic never complaining once. He is someone we can depend on and I'm so happy top have him apart of our team. Not only have him and his team been here the entire time they are also the 24 operator for any irregular activities. I truly appreciate him and his team beyond words! Work Location: Tony & Benny's   Date: 2/18/2021 Employee: Tamika Thomas Airport: Newark Liberty International Airport Experience: Tamika is one of the best employees I have ever met. She truly cares about her job and makes sure that EVERYONE is in compliance and doing what they need and should be doing. She's non-traditional and it works for her. Her bold style and respectful manner is exactly what EWR needs. Work Location: HMS HOST   Date: 02/18/2021 Employee: Pauline Janowicz Airport: Newark Liberty International Airport Experience: Pauline consistently provides outstanding customer service, but more personally has been an exceptional colleague and resource when it comes to things I need assistance with. She has time and again proven herself the operational point man of our small team. I am new to the airport and she has been a spectacular guide and a good friend. Work Location: Johnston and Murphy   Date: 2/18/2021 Employee: magdaline victor Airport: Newark Liberty International Airport Experience: Aces Magdaline always carry a positive attitude with her. Magdaline demonstrates WE SOAR standard really well. She always have a smile on her face. Wherever she works she Own Its. She Welcomes all passengers and Airport employees. Magdaline thanks for all you have done and continue to do to brighten others day.... Work Location: ERMC   Date: 2/18/2021 Employee: Maxine Reynolds Airport: Newark Liberty International Airport Experience: Supervisor Maxine has Exceed Expectations.... in order to do great work you have to love what you do and i must say yes she does. Maxine has help out and go beyond making sure her Team mates in the field has received all important information and always when its a snow storm always make sure we are well taken care off, which is a very selfless act of her. I want Maxine knows we appreciates her and very thankful having her to be apart of the Aces program team....Thank you... Work Location: ERMC   Date: 2/18/2021 Employee: Keith Morris Airport: Newark Liberty International Airport Experience: I am nominating Keith for always having a positive welcome towards others around him. Keith you are a very respectful person and i must say thank you for always making the passengers feel welcome in your present and always Exceeding Expectation.....Thank you always Work Location: ERMC   Date: 2/17/21 Employee: David Mayorga Airport: LaGuardia Airport Experience: Thank you for being super helpful and caring when we need you to be! Work Location: OTG Management   Date: 2/17/21 Employee: Maritza Rodriguez Airport: LaGuardia Airport Experience: Going above and beyond and making it happen with grace, even when you have to run across the terminal for a cup of coffee when your machine is not working! We appreciate you and how your care for OTG's guests! Work Location: OTG Management   Date: 2/17/21 Employee: Indrowtie Samaroo Airport: LaGuardia Airport Experience: Thank you for cooking delicious food for OTG's guests everyday with a smile on your face, you make the mornings fun for everyone whether it's Terminal C or D! We appreciate you! Work Location: OTG Management   Date: 2/17/21 Employee: Tanaka Garcia Airport: LaGuardia Airport Experience: Thank you for sanitizing the tables with the correct 30 dwell time (when you didn't think anyone was watching) We really appreciate you going the extra mile to protect the safety of your OTG family and all the other families who visit us here at LGA! Work Location: OTG Management   Date: 2/17/21 Employee: Shimul Barua Airport: LaGuardia Airport Experience: Going the extra mile and helping guests on the floor while attending the kitchen Work Location: OTG Management   Date: 2/17/21 Employee: Fotini Plakas Airport: LaGuardia Airport Experience: Thank you for greeting guests with a smile and brightening up their day! Work Location: OTG Management   Date: 2/17/21 Employee: Zahirul Islam Airport: LaGuardia Airport Experience: You have been observed exhibiting great customer service skills and assisting customers with a smile! Work Location: OTG Management   Date: 01/26/2021 Employee: Nabila Salhi Airport: Newark Liberty International Airport Experience: I arrived at Railink Station, to start my shift, noticed several maintenance workers were not properly wearing their masks. I informed them we must all wear our masks, in this area. They ignored me, and continued talking to each other. When ERMC Supervisor Nabila Salhi came to do her rounds, I mentioned the incident to her. Being very concerned, she went to speak to them. Shortly after, she came back, and said she talked to them. The next week when I came to start my shift. I saw that every one of them was properly wearing their masks. I was so glad, it gave me tremendous peace of mind. Thank you Nabila, for understanding that safety is our top priority. Work Location: ERMC   Date: 2/17/2021 Employee: Vivian Gad Airport: Newark Liberty International Airport Experience: Vivian always welcome you with a great smile and a nice hello! Her location is one of the ones who have been open since the summer. She is here, available, and ready to assist customers especially during these trying times. She is a dedicated employee that Salsarita's can depend on. Work Location: Salsarita   Date: 02/17/2021 Employee: Destiny Castro Airport: Newark Liberty International Airport Experience: Destiny always prioritizes taking care of customers above all else. She consistently demonstrates kindness, good humor, and outstanding character. Her work has been keeping traveler's spirits up during a historically trying time. Work Location: Johnston and Murphy   Date: 02/17/2021 Employee: Sheryce Jackson Airport: Newark Liberty International Airport Experience: Sheryce went above and beyond by carrying and escorting a passenger to her gate. The passenger was elderly and was struggling to get around with her suitcases and food. Sheryce carried her food to the gate to help her out. Work Location: OTG   Date: 02/17/21 Employee: Medjine Dure Airport: Newark Liberty International Airport Experience: This is just a brief note to say what a good job Medjine Dure is doing and has done at control desk as an AOC telephone receptionist. On 02/17/21 I witnessed Medjine took a call that she handeled quite skillfully she was able to provide the customer with valuable information that was requested then transferred them to a department that they would be better helped. As we all know some customers sometimes have unreasonable demands and making them happy is our number one goal. Medjine was able to exhibit this incredibly valuable skill. A job well done Medjine. Work Location: ERMC   Date: 02/16/2021 Employee: Alise Charles Airport: Newark Liberty International Airport Experience: ERMC Supervisor Alise Charles utilized her extensive experience when we were having issues with the Airtrain service. Springing into action to organize the staff in her quadrant to best handle the situation and be most effective. Staying at Station P4 to assist the ACES there with transferring passengers from one train to another. Great job. Work Location: ERMC   Date: 02/16/2021 Employee: Royston Hill Airport: Newark Liberty International Airport Experience: I would like to thank ERMC Supervisor E2 Royston Hill for assistance during the disruption in the Airtrain Service. Upon making announcements and being asked to repeat the announcements, Mr. Hill stepped in assisting by repeating the announcements for me. This was a tremendous help to me as I was bombarded with radio and phone calls at the time. Thank you Mr. Hill for your assistance, I appreciated it. Work Location: ERMC   Date: 02/16/2021 Employee: Mack Williams Airport: Newark Liberty International Airport Experience: Book author Jeffrey Hayzlett posted message on Twitter praising his experience with the employee. Work Location: Hudson Booksellers   Date: 02/16/2021 Employee: Daniel Baquerizo Airport: Newark Liberty International Airport Experience: Book author Jeffrey Hayzlett posted message on Twitter praising his experience with the employee. Work Location: Hudson Booksellers   Date: 2/16/2021 Employee: kayla Reed Airport: Newark Liberty International Airport Experience: Aces Kayla has been an awesome team player. I have listen to her on the radio numerous times helping her team mates with questions to be answer by passengers. Aces Kayla has demonstrated the WE SOAR standard by always Owning It and Seeking to connect. I want to let Kayla know i am very proud of her and continue to do that awesome job .... Work Location: ERMC   Date: 02/16/2021 Employee: Brille Khanna Airport: Newark Liberty International Airport Experience: Brille is one of two co-workers in HR who are responsible not only for the badging process for hundreds of crew members, but has recently taken on onboarding new crew members. Both she and her co-worker, Diovanny DeJesus have increased dramatically the number of required new hire forms that bring us into compliance more efficiently. As a peer of hers and Diovanny's their efforts have dramatically reduced the efforts I had to make previously to make sure HR had required documents. They respond quickly, professionally, and act like part of a team. Work Location: OTG Management   Date: 02/16/2021 Employee: Diovanny DeJesus Airport: Newark Liberty International Airport Experience: Diovanny is one of two co-workers in HR who are responsible not only for the badging process for hundreds of crew members, but has recently taken on onboarding new crew members. Both she and her co-worker, Brille Khanna have increased dramatically the number of required new hire forms that bring us into compliance more efficiently. As a peer of hers and Brille's their efforts have dramatically reduced the efforts I had to make previously to make sure HR had required documents. They respond quickly, professionally, and act like part of a team. Work Location: OTG Management   Date: 02/15/21 Employee: Samusudeen Akanbi Airport: Newark Liberty International Airport Experience: ACES Akanbi Samusudeen Went above and beyond assisting a familly comming off the Airtrain with two smart cars and a lot of laggage and called B2 Welcome center ACES to help and direct them to Delta ticket counter Work Location: ERMC   Date: 2/15/2021 Employee: Octavia Marinho Airport: Newark Liberty International Airport Experience: I am nominating Octavia for her Outstanding Customer Service and her dedication to the work. She always goes Above and Beyond to help others. Octavia is a very approachable and respectable woman that we all admired. So Octavia thank you, thank you for being you and setting an awesome example...... Work Location: ERMC   Date: 02/14/2021 Employee: Astaija Johnson Airport: Newark Liberty International Airport Experience: At approximately 2415am while on a personal and passing the roamer area, Astaija observed a female passenger looking very confused. She approached her and asked if she need help. The passenger told her that her mother fell on escalator 19 and was hurt and need assistance. She immediately went to the area and saw the passenger sitting on the floor and complained of pain in her right foot and lower back. Astaija immediately advised control desk of the incident She stayed with the passenger to offer support and reassurance that help is coming soon, while updating the desk timely on the status of the situation until the PAPD and EMS teams arrived to assist the passenger. Work Location: ERMC AVIATION SERVICES   Date: 02/14/2021 Employee: Berkley Smith Airport: Newark Liberty International Airport Experience: At P4 Platform, I watch him as always welcoming passengers off the air train with a warm smile, and directing them to hotel shuttles and others to New York who had gotten off before. Work Location: ERMC   Date: 02/13/2021 Employee: Saif-U-Llah Muhammad Airport: Newark Liberty International Airport Experience: I watch him as he give some passengers information, so they could take the express bus to New York, also direct some where to go and check in for the flight to Dominica. Work Location: ERMC   Date: 01/26/2021 Employee: Ijaz Mohammed Airport: JFK International Airport Experience: ERMC Supervisor Ijaz was highly recognized and complemented by a Jet Blue passenger for assisting her with bags and getting transportation. Work Location: ERMC   Date: 01/26/2021 Employee: Kattia Maldonado Airport: JFK International Airport Experience: ACES Kattia Maldonado went above and beyond assisting a Jet Blue passenger with heavy bags and need of transportation. Her excellent service was recognized and commented by the passenger on the JFK Social Media. Work Location: ERMC   Date: 01/28/2021 Employee: Marie Auguste Airport: Newark Liberty International Airport Experience: Marie is very attentive while on the platforms and not only welcomes passengers but connects with them. She individually walks around the platform and ask each passengers where they are going to give them correct information instead of a general announcement. Work Location: ERMC   Date: 01/30/2021 Employee: Antonio Marinas Airport: Newark Liberty International Airport Experience: Antonio is very attentive when conducting inspection and would always update his supervisor and control desk on any issues in his area so it can be rectified. His information is always on point and issues are resolved which results in customer experience not being disturbed. He owns his area and does an amazing job. Work Location: ERMC   Date: 02/12/2021 Employee: Jon Katz Airport: JFK International Airport Experience: I want to nominate Jon for the excellent customer service that he provides to every single person that he gets in contact with. Jon is ready to assist no matter the situation and he does it with a smile all the time. I work next to Jon every Friday and he has the same how may I help you attitude all the time. Thank you Jon. Work Location: Travelers Aid   Date: 02/12/2021 Employee: Anthony Stefano Airport: Newark Liberty International Airport Experience: We were at the b2 welcome center in Bravo.Passenger was at the ground level near taxi pick up area.passenger was stranded and was upset.Aces stayed outside calmed down passenger and helped her find a solution to her destination. Work Location: ERMC   Date: 02/12/2021 Employee: Patrice Wilson Airport: Newark Liberty International Airport Experience: Patrice, XpresCheck Employee Category: Own It Patrice from XpresChek is exceptional and really ‘owns it’! She took charge and worked diligently for nearly 20 minutes to help an international passenger get funds loaded onto a prepaid card so that she could pay for the rapid test that her airline requires and make her flight to Germany. Terminal B staff encountered the distraught passenger after being flagged down by a wheelchair handler standing alongside her. She explained that a ‘card-for-cash’ machine in Arrivals had taken her money without dispensing the card required to pay for her rapid test at XpresCheck (XpresCheck does not accept bills). With only two hours to make her flight to Germany and very little cash remaining, the passenger was in a dire situation. Terminal B staff escorted the woman to XpresCheck where they had the great fortune of meeting Patrice. Having experienced this situation once before, Patrice immediately took charge and sprang i Work Location: XpresCheck   Date: 02/11/2021 Employee: Keith Vidale Airport: Newark Liberty International Airport Experience: Thank You: United Airlines customer service agent Mr. Keith Vidale at Terminal C Upper Level 3 ticketing counter. I was in Terminal C on Wednesday Feb 11, 2021 about midday conducting SkyTrax and GBAC related inspection of the COVID-19 Safety Items deployed across Terminal C for customer and employee safety and communication. It was great to see Mr. Keith Vidale took a personal interest in physically checking all the hand sanitizers dispensers, free standing Covid-19 Safety Signages, various safety floor and seating social distancing decals deployed at the location he was working at. He demonstrated a real passion and interest to keep all customers and employees safe at EWR. He is definitely a great asset in contributing towards the goals of our EWR Skytrax Ratings and GBAC inspection certification. Ramchandar Motiram Patron Services Coordinator EWR Skytrax Project Facility Lead Work Location: United Airlines   Date: 02/11/2021 Employee: Michael McGlyn Airport: JFK International Airport Experience: Travelers Aid assisted a single traveler with heavy luggage to the taxi area. On the way, the traveler shared that this was a return trip for additional medical care and the bags contained special food items and medication. When we reached the taxi line, Michael McGlyn warmly greeted the traveler and upon seeing the struggle with the heavy bags, offered to take a turn and personally walked the passenger to the waiting taxi. This simple act of kindness, changed the passenger experience completely. Thanks, Michael! Work Location: ABM Taxi dispatch   Date: 02/10/2021 Employee: Derek Thomas Airport: Newark Liberty International Airport Experience: Derek was stationed at the C WC and while he was passing through the roma area he observed a female hearing impaired passenger seeking information how get to New York via NEC. He approached her and assisted her by escorting her to the platforn and ensured she got on the airtrain safely, he also called forward to P4 and NEC platform ACESs and advised them of her and requested that they assit her to get to the NJT train to New York. Work Location: ERMC   Date: 2/10/2021 Employee: Pedro Escalona Airport: Newark Liberty International Airport Experience: Pedro is an amazing individual that provides an excellent experience! He goes above and beyond to provide anything the guest might need. He is always in a great mood and has a great attitude and personality! Work Location: OTG-Saison   Date: 02/08/21 Employee: Oneka Lupe Airport: Newark Liberty International Airport Experience: I recommend Oneka for the We Soar reward because she always keeps the ACES on task ; when things are happening in the field. She always lets us know that we are in charge of our day and if we need anything call your supervisors. When she believes in your as a worker; she will stay on you so you can reach your full potential. Work Location: ERMC   Date: 02/08/2021 Employee: Magdaline Victor Airport: Newark Liberty International Airport Experience: Aces Magdaline Victor is well grounded person who is always there when needed, on Monday she assisted a male disable passenger with a smart carte of luggage to his designated track and make sure he catch is train. Work Location: ERMC   Date: 02/04/2021 Employee: RAPHAEL SOTO Airport: LaGuardia Airport Experience: ON 2/4/21 AT 8:30AM I OBSERVED SUP.SOTO SHOVELING THE SNOW BY TERMINAL A PARKING LOT. HE WAS CLEANING THE OVER PATH TO ENTER THE LOT.SUP.SOTO ALWAYS GO ABOVE &BEYOND TO PERFORM HIS DUTIES & ALSO WHAT IT IS NOT REQUIRED UNDER HIS JOB DESCRIPTION. I WOULD LIKE TO RECOGNIZE THE INITIATIVE, CUSTOMER SERVICE,AND WILLINGNESS TO WORK. Work Location: ABM PARKING SERVICE   Date: 02/04/21 Employee: Margarette Moore Airport: Newark Liberty International Airport Experience: Margarette was very proactive helping a passenger of United 802 flight from Dalhi filling out the customs déclaration form Work Location: ERMC   Date: 02/04/2021 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: I would like to recognize ACES Bertha Malasquez for performing excellent customer service at EWR Terminal B Air Train Platform. On Feb 04th about 10:00L she was providing updated and clear information to customers utilizing the Air Train services. I observed her being very professional in discharging her duties by providing Air Train information and guidance to customers. The Air Train was operating on a modified service schedule due to the inclement (snow) weather conditions. Even when Bertha was going on her break, she stopped and assisted many customers. Great job and thank you for helping our customers at EWR. Work Location: ERMC   Date: 02/03/2021 Employee: Jose Torres Airport: Newark Liberty International Airport Experience: Observed Jose’s interaction with pax who had just gotten off the elevator on A platform with a smart cart Jose walked towards the pax greeted her and asked how he could help, after providing pax with information he then took pax smart cart and walked her over to where the train door would open turned her cart backwards for her and advised pax that train would be here shortly. Now that exceeds expectation Work Location: REMC   Date: 02/03/2021 Employee: Daphney Jacques Airport: Newark Liberty International Airport Experience: Daphney shows a great attitude and welcoming to our guests as they approach the pizzeria. She is always jumping to help in any way possible. She helped a guest finish their transaction and guided them to their gate. Work Location: OTG-Tagliare   Date: 02/02/2021 Employee: Nabila Salhi Airport: Newark Liberty International Airport Experience: She was very helpful on bravo platform with the train reduction. Also help by stopping a fight that could have escalated into a very bad situation Work Location: ERMC   Date: 02/02/21 Employee: Candido Cepeda Airport: Newark Liberty International Airport Experience: He has shown exceptional dedication on his job. With the snow storm he put in double shift and still come in and put in his regular shift and ask to stay on a little it longer Work Location: ERMC   Date: 02/02/2021 Employee: Sebongile Ziyambe Airport: Newark Liberty International Airport Experience: Under much duress during the largest snowstorm we have seen in many years Sebongile helped manage a skeleton crew of ACES manning various airtrain platforms. Many of the ACES were required to work extended hours and with no extra ACES on hand to provide relief Sebongile manned many of these stations to insure that the staff received adequate rest during this difficult period as we were severely short staffed. Work Location: ERMC   Date: 02/01/2021 Employee: Medjine Dure Airport: Newark Liberty International Airport Experience: Though Monday 2/01/21 we had a big snow storm, with so many employee's not making it in, ERMC ACES Medjine Dure arrived not only on time but with a few minutes to spare. In the door she came, all bundled up, ready to work. Bringing extra provisions for herself in case she would have to stay longer then her normal hours. That is dedication. And I personally thank her for coming in. Work Location: ERMC   Date: 02/01/2021 Employee: Maxine Reynolds - McLeod Airport: Newark Liberty International Airport Experience: ERMC ACES Supervisor Maxine Reynolds - McLeod should be applauded for braving the snowstorm we were having Monday 2/01/21 to make it in to work. With many reports of accidents, cars and trucks getting stuck on the roads, she braved the elements to still make it in. Many employee's was not able to, but she was one of the few that did. She is an excellent employee. Thank you for coming in. Work Location: ERMC   Date: 02/01/2021 Employee: Alise Charles Airport: Newark Liberty International Airport Experience: Under much duress during the largest snowstorm we have seen in many years Alise helped manage a skeleton crew of ACES manning the airtrain platforms. Many of the ACES worked double shifts and with no extra ACES on hand to provide relief Alise manned many of these stations to insure that the staff received adequate rest during this difficult period. Alise also worked a double shift to insure we had the needed staff to provide blanket coverage while extremely short staffed. Work Location: ERMC   Date: 02/01/2021 Employee: Jose Torres Airport: Newark Liberty International Airport Experience: A female passenger boarded the airtrain on C ATP heading to the railink station and left her phone on the platform. Jose being very attentive and alert as to what's happening on the platform, immediately contacted the ACES at P4, to inform the passenger she left her phone. The passenger was extremely grateful and expressed appreciation and commendation to the ACESs for service exceeding her expectation Work Location: ERMC   Date: 2/1/21 Employee: David Balchunas Airport: Newark Liberty International Airport Experience: David did such an amazing job during the snow storm. Great JOB! Work Location: ERMC   Date: 02/01/2021 Employee: Germaine Germain Airport: Newark Liberty International Airport Experience: Germaine has shown that she is a reliable and helpful employee. She opted to stay past her time to help out with the opening of the a new store. she stayed late into the night past her regular shift to help out with customers. Work Location: Marshall Retail Group   Date: 02/01/2021 Employee: Dionne Anderson Airport: Newark Liberty International Airport Experience: Dionne has shown that she is a reliable and helpful employee. She opted to stay past her time to help out with the opening of the a new store. she stayed late into the night past her regular shift to help out with customers. Work Location: Marshall Retail Group   Date: 1/31/2021 Employee: Lisa Ryau Airport: Newark Liberty International Airport Experience: Lisa is such a respectful young lady, also helping people with a beautiful smile on her face. She sometimes have to work in the cold which right there deserves an award lol. She has such a welcoming personality and is so nice to be around. Work Location: ABM   Date: 1/30/21 Employee: Dolores Stokes Airport: Newark Liberty International Airport Experience: Dolores is an Angel! She is truly a blessing and EWR is so lucky to have her! She has been here through out the entire pandemic. Always keeps a smile on her face. Always has a nice kind word to give. Always helping and assisting customers, helping them where to go. She assists customers with whatever help they need even though that's not her job. She never complains, she just get the job done! We are very lucky to have her! Work Location: JCM   Date: 1/30/2021 Employee: Deris Revez Airport: Newark Liberty International Airport Experience: Deris is such a sweet and respectful person. She always makes sure she greats you with open arms and a big smile when you enter her store. She is always so helpful and goes out of her way to assist passengers. Work Location: Duty Free   Date: 1/30/2021 Employee: Marc Borgulla Airport: Newark Liberty International Airport Experience: Marc greats you with a smile and a how are you doing today when you enter his location. He has a great smile which makes him very approachable. Working at an airport you must be approachable and friendly, and he fits this perfectly. He has a calm personality which makes you want to talk to him! Work Location: Starbucks ( HMS HOST)   Date: 1/29/21 Employee: Ann Card Airport: LaGuardia Airport Experience: What a delight it was to encounter Ann at the Delta business lounge as she handled the customer service desk for the members. She was full of energy, pleasant, informative and highly welcoming. Ann is definitely in the right field and role. You can tell the enjoyment she finds in helping everyone and the clear connection between employee and customer satisfaction, namely that the happier employees are, the more delighted customers will be. Ann finds a direct link between the degree of satisfaction customers experience and being a dedicated, focus employee to service the airport passengers/customers/employees all in one. Work Location: Delta   Date: 1/29/2021 Employee: Denise Laroach Airport: Newark Liberty International Airport Experience: Denise is a true trooper. She is in a location where flight activity varies day from day but she doesn't let that stop her. She comes in whatever time we need for her to open her location. Sometimes she comes in, and the entire flight was moved to another satellite. Sometimes we have to call her and ask her to rush in because a plane was moved to her satellite. Denis doesn't complained, she just get the job done. I truly appreciate her! Work Location: strEAT   Date: 1/29/21 Employee: Rosa Estigarribia Airport: LaGuardia Airport Experience: I stopped by at one of the many great concession selections at Terminal D post-security and was pleasantly welcomed by Rosa. She presented me with the warmest greeting a customer can get for the day with a contagious smile. Rosa came out from behind her register and asked how she could help me. I wasn't sure what to purchase since I wasn't so hungry but Rosa knew the whole menu selection plus what was available for all types of eaters. Actually, Rosa gave me a nice little tour of her concession area, to know where I can find drinks, chips, pizza, coffee, etc. When I mentioned to Rosa that I had to nominate her for the exceeding Customer Service and experience I felt, she jumped up and down with excitement. In awe, she voiced what a blessed day it had become for her because she finds so much pleasure in helping all who come into her concession workplace and knowing she would be nominated, was the cherry on top. It's great to know we have exceptional airport emplo Work Location: OTG   Date: 1/29/21 Employee: Yerly Gutierrez-Correa Airport: LaGuardia Airport Experience: It's so great to see proactive cleaning staff like Yerly cleaning the terminal with an emphasis of hard work and dedication to making the area clean, sterilized and safe. Her professionalism demonstrated detail-oriented, superior cleaning service. As I approached Yerly to let her know I plan to nominate her on WE SOAR HIGHER, she explained her daily treatment of every surface and objects she encounters with care. From disinfecting and sanitizing of bathrooms and highly touched surfaces to empty trash cans. All this helps reduce and eradicate uncleansed areas. She explained how she takes pride in her work and puts in 100% to her maintenance responsibilities. Work Location: ISS   Date: 1/28/21 Employee: Patricia Taylor Airport: Newark Liberty International Airport Experience: While on A ATP, Patricia received a call from control desk of a possible entrapment in elevator at the A3 check point. She immediately ran to the elevator to check for same. Patricia called out to the passengers a baby and her mother who responded frantically, she engaged the mother in conversation to calm her and reassured her help is on the way. Control desk was constantly updated until PAPD, Kone and PA Rose arrived. The elevator doors were open shortly after and passengers came out safely. Work Location: ERMC AVIATION SERVICES   Date: 01/28/2021 Employee: Franklin Garcia Airport: JFK International Airport Experience: A passenger had created a spill on the floor with a large cup of coffee and seemed completely unaffected. After observing the spill, I looked around for an ABM representative. Mr. Garcia happened to be following close behind and observed the same situation and immediately caught my eye to let me know that he would take care of the obviously unsafe liquid on the floor. Within a minute, Mr. Garcia had retrieved his cart and promptly cleaned the area. His recognition of the situation and immediate action was reassuring. Thank you, Mr. Garcia for caring for our work setting! Work Location: ABM   Date: 1/27/2021 Employee: Keron Sulker Airport: Newark Liberty International Airport Experience: Keron is such a respectful young man. He is apart of a team where they only have a 3 person staff and he has pretty much been here through out the entire pandemic once his store re-opened. He always rush to help a guest when they enter his store. He is always respectful and always makes sure the guest know they are first! He is a great employee. Work Location: Steller Partners ( The New Stand)   Date: 1/26/21 Employee: Ericka Rankine Airport: Newark Liberty International Airport Experience: Employee showed excellent customer skills in helping a gentleman that was lost was heading to upstate New York. Work Location: ERMC   Date: 1/26/21 Employee: Ellen Williams Airport: Newark Liberty International Airport Experience: I would like to recognize Transfer Attendant Ellen Williams for her outstanding customer service. Ms. Williams is always ready to assist the customers in need of help. She always has as approachable attitude with a smile on her face. She is always at her post through good and bad weather as she is accountable for getting the job done. Ms. Williams is well respected by her peers and a a valuable employee. I find her to very deserving of this acknowledgment. Work Location: ABM Parking   Date: 01/26/2021 Employee: Fay Collins Airport: LaGuardia Airport Experience: Fay has worked for LGA Terminal B for over 25 years. Dedicated employee and hardworking employee. Pays very well attention to detail when she does her assignment. Just want her to know she’s appreciated. ?? Work Location: D F S   Date: 01/26/2021 Employee: Andrej Bocian Brown Airport: Newark Liberty International Airport Experience: Amazing!!! Very professional and always helps the customer! Work Location: Otg   Date: 1/26/21 Employee: Lassey Nunyakpe Airport: Newark Liberty International Airport Experience: This is a co-worker and everyday he goes above and beyond to make sure guests have the best experience. Work Location: Otg   Date: 1/26/21 Employee: Ricardo Da Rocha capela Airport: Newark Liberty International Airport Experience: This employee goes above and beyond every day to make sure the guest has the best experience possible Work Location: Otg   Date: 1/26/21 Employee: Andrzej Vivian brown Airport: Newark Liberty International Airport Experience: This manager make sure to check and guide all crew members in the right direction for success, making sure that we give our best everyday to assure the guest gets the best experience possible Work Location: Otg   Date: 1/26/21 Employee: Rosa Figueiredo Airport: Newark Liberty International Airport Experience: Very happy with the service Work Location: Otg management llc   Date: 01/26/21 Employee: Shatoya Felder Airport: Newark Liberty International Airport Experience: I would like to take a moment to show my appreciation for ERMC ACES Shatoya Felder at the Landside Control Center. Tuesday 01/26/21, we were experiencing Airtrain problems as well as other weather related issues. ACES Shatoya , as always taking the initiative to assist us with our phones lines as well as handle her own calls coming in through the Airport Information lines. Her help made a big difference as it always does. I can always count on her when things go haywire in here, to assist us. ACES Shatoya Felder, your assistance is valued and appreciated, thank you so much Work Location: ERMC   Date: 01/23/2021 Employee: Joselynne Lazulo-Cruz Airport: Newark Liberty International Airport Experience: Ace Joselynne was on post on time. Always greet passengers with a welcome. Follows procedures and goes above and beyond to assist passengers. Wonderful person to work with. Work Location: ERMC   Date: 01/23/2021 Employee: Daniel Ospina Airport: Newark Liberty International Airport Experience: It was excellent service. The food was delicious and the presentation was extraordinary. Work Location: OTG   Date: 1-22-21 Employee: Joselynne L Cruz Airport: Newark Liberty International Airport Experience: As I got off the airtrain I noticed a Bombardiar Tech working on a compartment above the train door. I stood back and watched Joselynne L Cruz stand guard by the door to make sure that the pax didn’t enter for their safety. She informed them of what was going on and directed them to enter the next doors for the train. I went to her and told her what a good job she was doing to insure the safety of our pax. Work Location: ERMC   Date: 1/21/21 Employee: Jannette De La Cruz Airport: Newark Liberty International Airport Experience: My name is Dennis Stewart , I am a Ramp Service Supervisor working for United Airlines in EWR . This e-mail is in recognition of one of your Lisbon staff member Ms. Jannette De La Cruz . On December 5th 2020 while cleaning the 138 Ramp breakroom she found a significant amount of cash laying on the floor . She immediately bought the cash to my office and explained her discoveries . I want to take this opportunity to thank her for her honesty . Throughout my years , I have had the opportunity to interact with many people . However she stands out and shows commitment to her job everyday while being friendly and respectful to others . I admire her strong work ethics , personal integrity and Honesty . Please share this e-mail with Ms. De la Cruz and let her know how valued she is as a worker and a honest Human being . Work Location: Lisbon   Date: 1/21/21 Employee: Vladimir Dupont Airport: JFK International Airport Experience: Vladimir is a bus operator for AMB Shuttle - JFK and always goes above and beyond to assist customers, fellow drivers and managers in any way necessary. He's polite and has great passion for the job that he does. He is a great ambassador for ABM and the entire JFK community. Work Location: ABM Aviation -Shuttle Services JFK   Date: 1/21/21 Employee: Steve Graziano Airport: New York Stewart International Airport Experience: During 2020 the airport had a hiring freeze which prevented the environmental department from hiring a new staff member prior to myself as a manager going on maternity leave. Our maintenance staff went above and beyond to assist me in covering my field duties at the end of my pregnancy and through my leave. Steve Graziano took a primary role in ensuring that all site inspections were covered. He coordinated work with environmental contractors and kept me informed. Steve exhibited extreme attention to detail and is always a pleasure to work with. His efforts during this stressful year were greatly appreciated. Work Location: AvPORTS   Date: 1/21/2021 Employee: Sonal Patel Airport: Newark Liberty International Airport Experience: Sonal has such a great personality. She is someone you want to be around if your having a bad day. Her presence and smile will brighten any room. She talks to her customers and put her self in their shoes. She is fast an efficient and really cares about other people time! She is one of the few people who have been here through out the entire pandemic. Never complaining, always smiling and willing to help! Work Location: Dunkin Donuts   Date: 1/21/2021 Employee: Gregory Daniels Airport: Newark Liberty International Airport Experience: Gregory is such a sweet kind person. There was a situation where their location was supposed to be open post security in B3 but no one was there and claimed they didn't know they were supposed to be. Instead of going back and forth and/or placing the blame on someone else, Gregory stood up, took responsibility, and addressed the situation. He owned it and never complained. Work Location: Green Beans Coffee   Date: 01/21/2021 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: While on C ATP, Larry was observed on several occasions assisting passengers with their luggage on or off the airtrains, figuring out, how to get to places outside the airport, calling forward to other ACES or supervisor to assist passengengers with luggage or to ensure they get to their correct destinations. Passengers in most cases expressed gratitude and appreciation for service received and expectations exceeded. Work Location: ERMC AVIATION SERVICES   Date: 1/21/2021 Employee: Ashley Lopez Airport: Newark Liberty International Airport Experience: Ashley has such a welcoming spirit. When you enter her store she greats you with a big smile and a happy hello. She is always eager to assist and also suggest things for customers that they would of never thought of on their own. Ashley is a great employee and a great person to be around. Work Location: Voyage   Date: 01/21/2021 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: While on C ATP, Larry was observed assisting passengers with their luggage on or off the airtrains, figuring out how to get to places outside the airport, calling forward to ACES and supervisors to assit passengers with their luggage or to ensure they get off at the correct stop. Passengers expressed gratitude and appreciation for service received and their expectations were exceeded. Work Location: ERMC AVIATION SERVICES   Date: 01/20/2021 Employee: Hattie Greenhowe Airport: Newark Liberty International Airport Experience: Mrs. Hattie is a pleasure to see every morning! She gives every single person walking by a warm greeting, and goes above and beyond by learning names and helping guests. You can see her smile, even with the mask! Work Location: OTG   Date: 01/20/2021 Employee: Misty Clemons Airport: New York Stewart International Airport Experience: I have worked with Mrs. Clemons for 4 years. She is my supervisor and in that time her ability to handle tough situations and her work ethic has been an inspiration. She has taken me under her wing and has taught me what it is like to take responsibility and own my mistakes. She handles each customer coming into the ID office with poise and respect. She has become a close friend of mine and I would like her to get the recognition she most certainly deserves that is probably long overdue. Work Location: Avports   Date: 1/20/21 Employee: Brittany Jackson Airport: Newark Liberty International Airport Experience: Brittany loyalty and dedication is beyond words. She is one of the few people who has never left, not even when there was and still is a ragging pandemic going on. She always has a big bright smile and nice words for everyone who approaches her. She is here early in the morning making sure those first guest have fresh coffee and pastries. She is a delight to be around and I truly appreciate all of her hard work! Work Location: Starbucks ( HMS HOST)   Date: 1/20/21 Employee: Omoye Ejallnse Airport: Newark Liberty International Airport Experience: Omoye is very respectful. Working in an airport can be stressful but she never allows the stress of the job to get to her. She understands that not everyone will be friendly but she doesn't allow that to change her attitude. She always remains respectful and kind! She is always ready to assist and help the guest in any way she can! Work Location: Canonica ( All you need)   Date: 1/20/21 Employee: Americo Preire Airport: Newark Liberty International Airport Experience: Americo has such a welcoming smile and personality. She is always in a cheerful mood and it shows. When you enter her store not only does she have a kind word she is eagered and willing to help. Even if its something her store doesn't have, she makes sure she assist and directs the customer in the proper direction so they can get what they need. Such a sweetheart to be around. Work Location: Voyage   Date: 01/20/2021 Employee: Mena Mangely Airport: Newark Liberty International Airport Experience: Assisted a passenger @ the rail link platform who was travelling to Mexico and went above and beyond in helping this passenger. Work Location: ERMC aviation   Date: 1/19/21 Employee: Ulpiano Mora Bravo Airport: LaGuardia Airport Experience: I noticed Mr. Ulpiano Mora Bravo off the curbside of the frontage outside Terminal D. Ulpiano is a security guard and he was committed, energized and diligent to make sure there were no cars idling on the front of Terminal D. He was blowing his whistle, gesturing to the drivers to keep the traffic flowing. When I saw how proactive Ulpiano was in his role, I had to nominate him. While I approached Upliano, he shared with me the importance of his responsibilities as a frontage security guard is on a daily basis and the safety of our customers. He was so grateful to have been recognized especially that it's a challenging job where at times, further assistance may be needed from the airport police. Work Location: Prosegur   Date: 01/19/2021 Employee: Aline Neves Airport: Newark Liberty International Airport Experience: A guest approached me about Aline and explained to me how Aline was able to lift her up after as she was having an off day. After getting to the airport a bit late because of some traffic, getting through security and a delayed flight, when she got to Saison, it felt has she had “arrived” at her destination. Aline made her feel so welcomed, prepared a beautiful cocktail and recommended a salad. Everything was delightful but nothing like Aline’s attitude. Thanks! Work Location: OTG - Saison   Date: 1/19/2021 Employee: Derek Thomas Airport: Newark Liberty International Airport Experience: Derek is one of our awesome employee at ERMC EWR program. Derek is an employee everyone loves working with, because he demonstrates positivity and always willing to help and make the passengers as well as his co-workers happy to be here. Listening to Derek so many times on the radio and sometimes working beside him, he he takes charge, always Seeking To Connect, Owning his location, Exceeding Expectation, and mostly he is very Respectful to everyone. So taking this time to honor him is a pleasure because he do deserve this and letting him know we appreciates him. Great Job Derek Thomas you actions has not been un noticed at all...... Work Location: ERMC   Date: 1/19/2020 Employee: Jacinta Jurado Airport: LaGuardia Airport Experience: As I did my walk-through at Terminal C post-security, I observed Jacinta cleaning the area extremely diligently. Jacinta kept moving by checking all the trash cans, disinfecting surface areas, cleaning the gates and waiting area seats, as well as other important touch points. In my eyes, I was impressed how hard Jacinta worked on her responsibilities. The passenger volume inside Terminal C was low but Jacinta proceeded to work rapidly and energetically. Having airport employees present working in this manner, is a delight to see and deserve recognition for their dedication and willingness. Work Location: ISS   Date: 1/19/2020 Employee: Gerald Michaud Airport: LaGuardia Airport Experience: Thank you Gerald for protecting our airport passengers/customers/employees safely as we cross the pedestrian walkways at Terminal C. When I approached Gerald to thank and nominate him for a WE SOAR reward, he was so grateful and explained how important it's for him when on duty, to make sure everyone is safe. Gerald at times goes above and beyond to manage pedestrian walkways that are around him, especially when he sees the need to assist in walking someone or a group, across to the terminal or towards ground transportation. It was a pleasure to nominate Gerald, hear his daily work experience and being escorted safely across the pedestrian walkway. Work Location: Prosegur Security   Date: 1/19/2020 Employee: Desiree Ronee Airport: LaGuardia Airport Experience: Desiree demonstrated being a self starter even though the passenger volume at the airport is low. She proactively took action to make sure there was enough taxi supply and the taxi stand area was cleaned/organized rather than waiting for a passenger to enter the taxi stand and not find efficiency. Taking this type of action also helps instill a sense of confidence to our travelers at the airport and allows Desiree to analyze her work location to implement new ideas. Work Location: ABM Taxi   Date: 1/19/2020 Employee: Sat Paul Airport: LaGuardia Airport Experience: As I walked Terminal C to observe the changes at the frontage, it was a pleasure meeting Sat Paul when he came out of the taxi dispatcher booth to ask me "How can I help you?" I noticed the taxi stand area was empty but prepared to take care of our oncoming passengers. Sat Paul has 30+ years as a Taxi Dispatcher with ABM Taxi. He finds joy in assisting customers, airport employees and passengers yet at the same time, Sat Paul has ambitious plans in working harder to achieve the company and airport community goals. He shared how it's motivating to him to contribute into the success of the Customer Experience at LGA. Work Location: ABM Taxi   Date: 01/17/2021 Employee: Berkeley Smith Airport: Newark Liberty International Airport Experience: Berkeley is an very approachable employee, at P4 Berkeley was observed giving confidents to young passengers who were nervous and was looking for the West Point bus , he was a good source of confidents and provided accurate directions. Work Location: ERMC   Date: 01/17/2021 Employee: Jose Torres Airport: Newark Liberty International Airport Experience: It's with great pleasure, I recognized Jose for his consistency in performance. Jose has demonstrated all the tenets of the WESOAR standards consistently. He is welcoming to all passengers, he approached them with respect while seeking to connect with them to ensure they are satisfied and their expectations are met and in most cases exceeded. Work Location: ERMC AVIATION SERVICES   Date: 01/17/2021 Employee: Stephen Collington Airport: Newark Liberty International Airport Experience: Stephen Collington, a caring and experienced supervisor, noticed a passenger struggling to bring two pieces of rolling luggage onto the escalator (land-side) at Terminal C. Stephen was proactive and sought to offer assistance to the young lady. It was then that he noticed that she was in distress (crying). Mr. Collington asked what was the matter and listened as the customer explained that she had just got off a flight and misplaced her cell phone in the restroom but could not recall which gate. Stephen, assured the customer that he would be able to help. He was able to offer assistance in calling the customer's phone and a United agent picked up. The phone was being held at Customer Service station (C90), but since the customer did not know the way, Stephen brought her to be reunited with her property. Afterward, Mr. Collington, was able to help the customer to reunite the customer with her husband who was picking her up. Work Location: Omni-Serv   Date: 01/16/2021 Employee: Anizio Carvalho Airport: Newark Liberty International Airport Experience: Anizio consistently goes above and beyond to deliver a wow experience to all guests traveling through the airport. On this specific occasion, Anizio served a table of 4 guests who were bumped off their flight, they had vouchers, and would be spending the evening in the Marriott before their new flight the next day. He ensured that they understood how the vouchers were processed, and that they left happy with full stomachs for the evening. The NEXT night the same group of travelers stopped into vanguard kitchen to have dinner before boarding their rescheduled flight JUST to see Anizio. He makes genuine connections to our guests, and leaves a lasting impression. Work Location: OTG   Date: 01/16/2021 Employee: Nilda Mercado Airport: Newark Liberty International Airport Experience: At the Rail link station, she received a call from Bravo Platform that a passenger and child with luggage need assistance she comply, also assist in purchasing her ticket then take her to track A and see her board the train for New York, a well done job. Work Location: ERMC   Date: 01/16/2021 Employee: Loshanth Thirukualtharasan Airport: Newark Liberty International Airport Experience: Ace Loshanth came to post on time. Assisted passenger to get process. Went above and beyond to help with crowded lines. Always open with a welcoming smile. Works well with others. Work Location: ERMC   Date: 01/15/2021 Employee: Edmond Owosu Airport: Newark Liberty International Airport Experience: Edmond was delivering my Sysco order yesterday and he was extremely helpful. It is the first time i have received my order on time and correct. Edmond was excited and happy to help me, I couldn't believe he was helping me put my delivery away. WAY TO GO EDMOND KEEP IT UP! I appreciate you. Chef Vin Work Location: OTG   Date: 01/15/2021 Employee: Thomas Meyers Airport: Newark Liberty International Airport Experience: At the Rail link station he assisted a female passenger to recover her phone that was left on the air train, by calling the P4 platform to remove same, and send the passenger over so she could received it, good job. Work Location: ERMC   Date: 01/14/2021 Employee: Sheryce Jackson Airport: Newark Liberty International Airport Experience: Had passenger tell me that Sheryce made a long delay and into an amazing experience. The delay pushed them back by 6 hours and made for a unhappy child and anxious spouse, the employee to helped bring a lot of happiness during a rough time. Work Location: OTG   Date: 01/14/2021 Employee: Jose Torres Airport: Newark Liberty International Airport Experience: Jose had just finish his shift as the relief on his way down from Bravo platform he noticed that the elevator was out of service and there was a long line of passengers with smart carts waiting to get upstairs he just jumped in to assist in whatever way he could without being asked. He stayed until Cone came to put elevator back in service Work Location: Ermc   Date: 12/29/2020 Employee: Daurenielson Cadet Airport: Newark Liberty International Airport Experience: Very respectful all the time. It can be very busy or super slow, his work ethic does not change. He takes his job seriously. Work Location: Tony & Benny's   Date: 12/16/2020 Employee: Shalmadeen Edwards Airport: JFK International Airport Experience: Thank you email received from customer: On behalf of the family of Roosevelt A. Banks, we would love to express our deepest gratitude to Shalmadeen Edwards from Delta Airlines. On December 16th, 2020, Mr. Banks was scheduled to travel to Liberia; however, due to an incorrect COVID test result, he was unable to travel and stranded without a phone and the ability to make accommodations for himself (he was in a wheelchair). Shalmadeen Edwards called his family and to confirm that he was missing and stayed with Mr. Banks for the duration of her shift as his family worked on getting him in a hotel that could accommodate him until his flight back to Atlanta the following day. However, due to the weather and logistics, he ended up needing to stay the night at JFK. Upon ending her shift and assisting with checking in his luggage, she entrusted Mr. Banks in the care of another employee who helped Mr. Banks settle in for the night and provided the family with constant Work Location: Delta Airlines   Date: 01/03/2021 Employee: Vaughn Ames Airport: Newark Liberty International Airport Experience: An elderly female passenger travelling to Princeton Junction arrived at the rail 1 area with 3 large luggage and a carry on, on a smarte carte. Vaughn assisted her with her luggage to the track, unloaded the carte, he also returned to the track when her train arrived and helped her to get on the train safely with her luggage. Work Location: ERMC AVIATION SERVICES   Date: 12/16/2020 Employee: Kelsey McGrath Airport: JFK International Airport Experience: On behalf of the family of Roosevelt A. Banks, we would love to express our deepest gratitude to Kelsey McGrath at John F. Kennedy International Airport. On December 16th, 2020, Mr. Banks was scheduled to travel to Liberia however, due to the incorrect an Covid testing , he was unable to travel; therefore, leaving Mr. Banks stranded without a phone and the ability to make accommodations for himself (he was in a wheelchair). Kelsey helped to get Mr. Banks settled in for the night and provided the family with constant updates. She provided food, snacks and company through the night until his departure back on the 17th. For this act of kindness, our family is forever indebted and wanted you all to know about the caliber of employees that you all have at JFK. Thanks again and Happy Holidays! Work Location: JFKIAT   Date: 12/15/2020 Employee: Joseph Curbelo Airport: Newark Liberty International Airport Experience: Ever since the beginning of Pandemic, Joe has been stepping up and committed to help everyone in EWR Dufry to get through these tough times. In the last snow storm on Dec 15th, while most of the team call out due to difficulties to get to work. Joe was there working all day to maintain the store open and making sure all passengers can purchase duty free when they get through the airport. He worked from 9am to 10pm the whole day with minimum help in between, setting a great example of what great commitment looks like. Work Location: EWR Dufry   Date: 01/11/2021 Employee: Sebongile Ziyambe Airport: Newark Liberty International Airport Experience: ERMC Supervisor Sebongile Ziyambe came to the rescue after overhearing a transmission over the radio between myself and ACES Stafford Woods of a passenger entrapped in the elevator in Terminal A. Supervisor Sebongile remained outside the elevator reassuring the passenger while I remained on the line with her, trying to keep her calm while she waited for the elevator technician. Unfortunately once the passenger was taken out of the elevator, she did not have time to catch her flight before it was to depart. Supervisor Sebongile escorted the passenger to American Airlines ticket counter, informing them of her situation and was able to help get her booked on the very next flight to her destination, on a 1 pm flight. Very well handled by the Supervisor, great job Work Location: ERMC   Date: 01/11/2021 Employee: Luciana Azcenaperalta Airport: Newark Liberty International Airport Experience: Luciana is an outstanding employee!! All of the cleaners in Building One are commendable to say the least, always polite and always friendly. Even before Covid, they were always making sure the building was clean. They are continuously cleaning all restrooms, door entrances, kitchens/break rooms, common areas, and offices. They work endlessly around the clock to ensure that its sanitized and deodorized. I applaud Luciana along with the entire Tri- B Team. Keep up the great work!! Work Location: Tri- B Cleaning   Date: 1/11/2021 Employee: Oneka Lupe Airport: Newark Liberty International Airport Experience: Oneka Lupe is an excellent EWR Supervisor, always seeking to connect with all ACES and passengers. Oneka is a great Team Leader and mentor to anyone that surrounds her. Work Location: ERMC   Date: 1/12/2021 Employee: Nashay Howard Airport: Newark Liberty International Airport Experience: EWR Supervisor Nashay Howard is always approachable to all her fellow coworkers, ACES and passengers. Always willing to help. Work Location: ERMC   Date: 1/4/2021 Employee: Ryan Hilliman Airport: Newark Liberty International Airport Experience: Ryan is very approachable and always open to help wherever he is needed with a big smile. Work Location: ERMC   Date: 1/13/21 Employee: Jessica Ordonez Airport: Newark Liberty International Airport Experience: Jessica works diligently to make everyone's work easier. She is always helpful and thorough in her administrative duties. She stays abreast of the constant changes in the id renewal process and follows through even escorting aces to the id office to deal with any problems that may arise. She comes early or stays late visiting lot F to update paperwork and hang tags for parking authorization with no complaint. Work Location: ERMC   Date: 01/11/2021 Employee: Berkeley Smith Airport: Newark Liberty International Airport Experience: Mr. Smith is very respectful Aces, His approach toward passengers and the information given to them is very decent. He is always willing to assists both passengers and the Team when needed. He truly represents the WESOAR program. Work Location: ERMC   Date: 01/10/2021 Employee: Claude Forrester Airport: Newark Liberty International Airport Experience: Claude works every week extra day if we need him to help us out. Work Location: OTG management   Date: 01/05/2021 Employee: Diego Rodriguez Airport: Newark Liberty International Airport Experience: Diego is an outstanding employee. Always working and remains pleasant and approachable. Diego saw me moving some boxes out of my office down to the storage room and immediately came to assist me with the heavy load. Very courteous and helpful gesture. The cleaning team as a whole continues to do an outstanding job. I feel a little safer in knowing that they are working tirelessly to keep our airport clean and sanitized. Work Location: Tri-B Industries   Date: 1/2/21 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela always greets passengers as they are arriving to the baggage claim area and always has a smile on her face. She is very approachable and is willing to help passengers wherever they need to go. Work Location: ERMC   Date: 12/30/20 Employee: Zekri Youssef Airport: Newark Liberty International Airport Experience: Always greats you with such a sweet welcome. Their smile will brighten any room. Always so very helpful and thoughtful of the customer’s time. Work Location: Salsarita   Date: 12/30/20 Employee: Manal Soliman Airport: Newark Liberty International Airport Experience: She is always ready to assist the passengers with a smile. She has been here mostly through out the entire pandemic. We thank her. Work Location: Salsarita   Date: 12/30/20 Employee: Esther Tapia Airport: Newark Liberty International Airport Experience: Esther is one of the cleaning people that has been taking care of the terminal well before COVID. I can tell she is smiling under her mask because she smiled long before we had to wear these things... On the day she saved me, I was replacing large stickers on the tables and my badge stuck to one of the stickers. Not seeing it happen, I threw away my badge. Esther saw me panic 15 min later when I realized my badge was missing. the last thing I wanted to do was throw a curve ball to the badging office in the middle of the season. I looked for 15-20 minutes including digging in the trash. Esther stopped, and pulled the trash on her own, and found my badge, stuck inside some of the decals I removed. given the day, the time, and how long into her shift she had been working, It would have been pretty easy for Esther to keep on working and do her normal great job. She took the time out to go above and beyond. I am thankful for her and that team every day. Work Location: JCM   Date: 12/30/20 Employee: Carmen Lahura Airport: Newark Liberty International Airport Experience: Very respectful always. Always putting the passenger and their needs first. Always have a smile and a kind word to give. Work Location: Sora Sushi ( MIdfield)   Date: 12/30/20 Employee: Sheakeera Williams Airport: Newark Liberty International Airport Experience: She always asks questions, listens, and connects with the passengers. Always striking friendly conversation which makes their time special. Work Location: Steller Partners (The New Stand)   Date: 12/30/20 Employee: Hany Herz Airport: Newark Liberty International Airport Experience: Hany always goes above and beyond without even being asked. He listens so she knows what the customer wants sometimes before they do. He has basically been here throughout the entire pandemic. We thank him! Work Location: HMS HOST   Date: 12/30/20 Employee: Leonidas Peguero Airport: Newark Liberty International Airport Experience: He owns it, no matter the situation. He doesn't play the blame-game or put it off on someone else, but assists the passengers with whatever they need help with. Work Location: HMS HOST   Date: 12/30/20 Employee: Betty Campbell Airport: Newark Liberty International Airport Experience: Working at an airport you must be approachable and friendly, and she fits this perfectly. Always greets you with a mile, ready to help! Work Location: HMS HOST   Date: 12/30/20 Employee: Blanca Parraga Airport: Newark Liberty International Airport Experience: She always goes above and beyond without even being asked. She listens so she knows what the customer wants sometimes before they do. Such a sweet and kind person to be around. Work Location: HMS HOST   Date: 12/30/20 Employee: Maxwell Strickland Airport: Newark Liberty International Airport Experience: Working at an airport you must be approachable and friendly, and Maxwell fits this perfectly. Always greets you with a smile, ready to help! Work Location: HMS HOST   Date: 12/30/20 Employee: Gerson Argueta Airport: Newark Liberty International Airport Experience: Gerson always greats you with such a sweet welcome. His smile will brighten any room. He is very helpful and thoughtful of the customer’s time. Work Location: HMS HOST   Date: 12/30/20 Employee: Tiara Alexander Airport: Newark Liberty International Airport Experience: She always asks questions, listens, and connects with the passengers. Always striking friendly conversation which makes their time special. Work Location: HMS HOST   Date: 12/30/20 Employee: Bernard Strickland Airport: Newark Liberty International Airport Experience: Working at an airport you must be approachable and friendly, and Bernard fits this perfectly. Always greets you with a smile, ready to help! Work Location: HMS HOST   Date: 12/30/20 Employee: Seanna Alexander Airport: Newark Liberty International Airport Experience: Seanna owns it, no matter the situation. She doesn’t play the blame game or put it off on someone else, but she assists the passenger with whatever they need help with. Work Location: HMS HOST   Date: 12/30/20 Employee: Fiona Ricketis Airport: Newark Liberty International Airport Experience: Fiona is very respectful always. Always putting the passenger and their needs first. Fionaalways have a smile and a kind word to give. Work Location: HMS HOST   Date: 12/30/20 Employee: Stephanie Pena Airport: Newark Liberty International Airport Experience: Stephanie always goes above and beyond without even being asked. She listens so she knows what the customer wants sometimes before they do. Work Location: HMS HOST   Date: 12/30/20 Employee: Ashraf Nagy Airport: Newark Liberty International Airport Experience: He always greats you with such a sweet welcome. His smile will brighten any room. Hhe is very helpful and thoughtful of the customer’s time. Work Location: HMS HOST   Date: 12/30/20 Employee: Lynn Mulor Airport: Newark Liberty International Airport Experience: Lynn is very respectful always. Always putting the passenger and their needs first. She always have a smile and a kind word to give. Work Location: America MRG   Date: 12/30/20 Employee: Jacquelin Harris Airport: Newark Liberty International Airport Experience: Jacquelin always goes above and beyond without even being asked. She listens so she knows what the customer wants sometimes before they do. Work Location: Starbucks (HMS HOST)   Date: 12/30/20 Employee: Christian O'Besso Airport: Newark Liberty International Airport Experience: Christian owns it, no matter the situation. Christian doesn’t play the blame game or put it off on someone else, but just assists the passenger with whatever they need help with. Work Location: Tony & Benny's   Date: 12/30/20 Employee: Brenda Lopez Airport: Newark Liberty International Airport Experience: When you work at a airport you must be approachable and friendly, and Brenda fits this perfectly. Always greets you with smile, ready to help! Work Location: Tony & Benny's   Date: 12/30/20 Employee: Luz Maldinro Airport: Newark Liberty International Airport Experience: Luz always goes above and beyond without even being asked. He listens so she knows what the customer wants sometimes before they do. He has been here basically through out the entire pandemic. We thank him! Work Location: Tony & Benny's   Date: 12/30/20 Employee: Lucy Sanchez Airport: Newark Liberty International Airport Experience: Lucy is very respectful always. She always putting the passenger and their needs first. Always have a smile and a kind word to give. She has been here basically through out the entire pandemic. We thank her! Work Location: Tony & Benny's   Date: 12/30/20 Employee: Christelle Pierre Airport: Newark Liberty International Airport Experience: Working at an airport you must be approachable and friendly, and Christelle fits this perfectly. Always greets you with a smile, ready to help! Work Location: Salsarita   Date: 12/30/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela is super informative and super friendly day in and day out. Work Location: ERMC   Date: 12/30/20 Employee: Cierra Smith Airport: Newark Liberty International Airport Experience: Cierra Own it when a pax who was lost and looking for her boarding gate. She calms the pax down and gave the pax direction, with a nice closing. Work Location: ERMC Aviation   Date: 12/29/20 Employee: Laurence McBean Airport: LaGuardia Airport Experience: Employee was about to cater the flight and realize an unaccompanied minor (UM) was left on-board. With no crew on the aircraft or anyone on the jet bridge, the employee when up to the boarding gate area and look for airline rep to assist. The airline rep was not aware of the situation, then when down to the aircraft and assisted the UM. Laurence went above his job duties and ensure the safety and security of others as well. He definitely exceed out expectation. Work Location: Gate Gourmet   Date: 12/29/20 Employee: Branden Galaraza Airport: Newark Liberty International Airport Experience: Branden has such a welcoming smile and personality. He always greets the guest! Work Location: Starbucks ( HMS HOST)   Date: 12/29/20 Employee: Radhames Rodekue Airport: Newark Liberty International Airport Experience: Always a pleasure to be welcomed when you enter a Duty Free store. Such a great employee Work Location: Duty Free   Date: 12/29/20 Employee: Lesley Gomez Airport: Newark Liberty International Airport Experience: Such a sweet approachable girl! Her smile will brighten a room. So kind and helpful! Work Location: America MRG   Date: 12/29/20 Employee: Daisy Desates Airport: Newark Liberty International Airport Experience: Such a great server who makes sure the passenger needs are met. Her smile welcomes you every time! Work Location: Sora Sushi ( MIdfield)   Date: 12/29/20 Employee: Mohammed Hussain Airport: Newark Liberty International Airport Experience: Such a respectful gentlemen. Very considerate of others. Work Location: Sora Sushi ( MIdfield)   Date: 12/29/20 Employee: Tanaisa Duren Airport: Newark Liberty International Airport Experience: Such a respectful, caring, and helpful person. You will leave her presence with a smile on your face! Work Location: Starbucks ( HMS HOST)   Date: 12/29/20 Employee: Ashley Lopez Airport: Newark Liberty International Airport Experience: Ashley is one of the few that has been around since the pandemic begin. Always friendly, always approachable, always helpful! Work Location: Voyage   Date: 12/29/20 Employee: Veronica Hemphill Airport: Newark Liberty International Airport Experience: She takes responsibility and owns it! Never complains, just gets the job done. We need more people like her! Work Location: Starbucks ( HMS HOST)   Date: 12/29/20 Employee: Andrea Williams Airport: Newark Liberty International Airport Experience: Such a respectful person. Always smiling and in a good mood. Will lift your spirits if having a bad day Work Location: Starbucks ( HMS HOST)   Date: 12/29/20 Employee: Sonal Patel Airport: Newark Liberty International Airport Experience: A very dedicated hard working who always have an approachable smile on her face. She has been here throughout the entire pandemic. Very dedicated. Work Location: Dunkin Donuts   Date: 12/29/20 Employee: Americo Preire Airport: Newark Liberty International Airport Experience: Always kind, always approachable, always sweet, always helpful. Been here throughout the entire pandemic. Work Location: Voyage   Date: 12/29/20 Employee: Omoye Ejallnse Airport: Newark Liberty International Airport Experience: Such a hardworking employee. Always ready to help and dedicated to the customer. Work Location: Canonica (All you need)   Date: 12/29/20 Employee: Gregory Daniels Jr Airport: Newark Liberty International Airport Experience: Gregory takes responsibility and loves to assist the passengers. Work Location: Green Beans Coffee   Date: 12/29/20 Employee: Kevin Callaway Airport: Newark Liberty International Airport Experience: Kevin has been here throughout the entire pandemic! He never complains he just gets the job done! He will brighten your day and always puts a smile on your face! Such a joy to be around and so helpful. Passengers and employees love being in his presence. Work Location: Fraport   Date: 12/29/20 Employee: Franklin Garcia Airport: Newark Liberty International Airport Experience: Franklin is one of the best airport employees I have ever had the pleasure to meet. He loves his job and does it well. Always ready to assist and help. He has been here through out the entire pandemic never complaining always helping. He knows so much and is always willing and happy to help. WE need more people like Franklin! Work Location: Fraport   Date: 12/29/20 Employee: Jenet Rodrigues Airport: Newark Liberty International Airport Experience: A Pax called because he had left behind a bag. I called Jenet, she answered right away, I explained to her the situation, she immediately says, I will contact them and call you back in about ten minutes. She was true to her word. She also called, the Pax that they had his bag. May I add, she did all this on her day off. This is truly what teamwork is all about. Work Location: Frontier Airlines   Date: 12/28/20 Employee: Astaija Johnson Airport: Newark Liberty International Airport Experience: An elderly female passenger, being driven by a Prime flight wheel chair agent, came on A ATP, confused and couldn't remember where she parked her car and was seeking assistance locating same. Although we didn't locate where the car was parked due to insufficient information, Astaija showed great care and patience in trying to assist and was very respectful and courteous to the passenger. PA 9 - 2 Flora came on the platform while we were trying to assist the passenger to locate the car and was very impressed with Astaija and insisted that she be recognized for her effort. Flora then left with the passenger to search for the car. Work Location: ERMC   Date: 12/28/20 Employee: Vaughn Ames Airport: Newark Liberty International Airport Experience: Up on arrival at P3 to start his shift, Vaughn noticed a line streching from the National car rental door into the P3 lobby, he immediately went to investigate the cause and was told by the passengers that they have been waiting for over an hour for assistance. After failing to make contact with National, he aprised his supervisor of the situation. After investigation, Vaughn was advised that the office was closed, due to a fire earlier in the building's lobby and a representative will coming out soon to assist them. Vaughn went back to the passengers and informed them of the situation and also that a representative will be coming soon to speak to them, he also waited with them, while reassuring them that help is on its way, until the rep came out to assist them. Work Location: ERMC   Date: 12/26/20 Employee: Georgete Martins Airport: LaGuardia Airport Experience: very helpful wonderful and curtious employee. always helping passengers and has a great heart that helps every one Work Location: ERMC   Date: 12/26/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: he has alot of knowledge and is very helful Work Location: ERMC   Date: 12/25/20 Employee: Dolores Stokes Airport: Newark Liberty International Airport Experience: I have been working through this pandemic and I have notice Ms. Stokes to take her job seriously without any complaining. I have felt so safe here when I am at work to point that I look to see if she is around. She stays on top of everything and is always spraying and wiping away. Thank You Ms Stokes for making the day much safer for us all during these rough time. Work Location: JCM Cleaners   Date: 12/25/20 Employee: Katherine Garcia Airport: Newark Liberty International Airport Experience: I would like to give Katherine much appreciation for always coming to work in high spirits. She treats the guest with respect and is always so attentive to there needs. Guest look for her when she is not around, they like that she is so fast and accurate with there order. On days that I work along side her I have noticed that at least 30% of our guest have there order ready before he/she reaches the register. With her great attitude she is helping turn this location into "CHEERS". GREAT JOB AT BEING SO WELCOMING TO ALL... Work Location: HMSHost / Starbucks   Date: 12/24/20 Employee: Astaija Johnson Airport: Newark Liberty International Airport Experience: At C Platform She received a call from Aces :Mercado Nilda at the Rail link platform a female passenger on train # 8 car 3 was not feeling well and has to go to level 2 at terminal C to be picked up by her relatives ,she take control of the situation until her relatives arrived. Work Location: ERMC   Date: 12/24/20 Employee: Stafford Woods Airport: Newark Liberty International Airport Experience: Stafford was working at NEC-ATP. He encountered a passenger with an Amtrak ticket that needed assistance. Stafford accompanied the passenger to the Amtrak Kiosk. The passenger was having a difficult time understanding the process and had already missed a train. Stafford continued to help the passenger who subsequently booked 2 additional Amtrak tickets, decided to cancel both and then booked at airline ticket and returned to the airport. Stafford remained professional, and patient. He even spoke with Amtrak on behalf of the passenger. Stafford was professional at all times and showed a great degree of understanding as the passenger was obviously struggling to comprehend the assistance offered. Stafford's commitment to assisting this passenger serves as a quintessential example of "Owning It" Well Done!! Work Location: ERMC   Date: 12/24/20 Employee: Indranie Ramkissoon Airport: LaGuardia Airport Experience: Indranie regularly engages with customers and provides exceptional customer service. Work Location: ABM Parking Services   Date: 12/24/20 Employee: Samina Salahuddin Airport: LaGuardia Airport Experience: Samina is a very friendly and approachable. She does not hesitate to render any help. She is very reliable and knowledge. Surely it is a pleasure working with her. Work Location: ABM Aviation Parking Sales Office   Date: 12/24/20 Employee: Keith Morris Airport: Newark Liberty International Airport Experience: At approximately 0340am an elderly female passenger got off the air train at B ATP, seeking information regarding the COVID 19 test in terminal B, keith spend a several minutes explaining to her the time of the test and location, repeatedly, however after realising that the passenger was having defficulty understanding, with permission he escorted the her to the test site to ensure she was at the correct location and would be able to get her test which is required for her flight. On his way back to the platform Keith met another elderly female passenger travelling with two large luggage and a service dog, looking for Spirit Airline, he assisted her with luggage and escorted her to the Spirit counter. Work Location: ERMC AVIATION SERVICES   Date: 12/23/20 Employee: Jose Torres Airport: Newark Liberty International Airport Experience: While I was on a Passenger Assist Assisting a Passenger who spoke Spanish with getting a rental car from Avis , Jose noticed that I needed assistance with the passenger because she didn’t speak English. I delegated the responsibility to assist the passenger to Jose because I knew that he can give her more assistance because they speak the same language . I would recommend Jose for the We Soar Reward because he took the initiative to assist the passenger along with providing her with the information she needed to purchase the rental car. Work Location: ERMC   Date: 12/22/20 Employee: Marie Auguste Airport: Newark Liberty International Airport Experience: This morning, at 7:31 am, a female passenger was observed in the NEC lobby exiting the door. This area is not open to the general public except during a bussing operation. Rail 1 ACES Marie Auguste was alerted and responded quickly to retrieve the female. discovering along the way that a door had been left open that should not have been. Thankfully she closed the door and called, informing me how the female was able to get down to the lobby. She then assisted the female in guiding her with information and directions to catching her train. Thank you for your quick response Work Location: ERMC   Date: 12/22/20 Employee: Stefani Vallone Airport: Newark Liberty International Airport Experience: ACES Stefani Vallone answers Newark Airport information lines with a clear and concise voice. Very professional in any call she receives, even when handling a customer that is being rude and difficult. Her answers are well thought out, yet quick and effective. Always giving the caller all the information she has at her disposal in a friendly, courteous manner. You can be sure any customer calling receives the help they require from ACES Stefani Vallone. Great job Work Location: ERMC   Date: 12/22/20 Employee: Alise Charles Airport: Newark Liberty International Airport Experience: ACES Supervisor, Alise Charles,went above and beyond to assist United Airlines in the queuing passengers leaving for the Dominican Republic. Since this was a new set up for United Airlines on level 1, there was confusion as to where passengers had to queue to be processed for their flight. Alise was complemented on her great work by Port Authority Manager, Tom Bock, and United Airlines representatives. Work Location: ERMC Aviation   Date: 12/22/20 Employee: Ayao Melegnam Airport: Newark Liberty International Airport Experience: ACES Supervisor, Ayao Melegnam, went above and beyond to assist United Airlines in the queuing of passengers leaving for the Dominican Republic. Since this was a new set up for United Airlines on level 1, there was confusion as to where passengers had to queue to be processed for the flight. Ayao was complemented on his great work by Port Authority Manager, Tom Bock, and United Airlines representatives. Work Location: ERMC Aviation   Date: 12/22/20 Employee: Sebongile Ziyambe Airport: Newark Liberty International Airport Experience: ACES Supervisor, Sebongile Ziyambe, went above and beyond to assist United Airlines in the queuing of passengers leaving for the Dominican Republic. Since this was a new set up for United Airlines on level 1, there was confusion as to where passengers had to queue to be processed for their flight. Sebongile was complemented on her great work by Port Authority Manager, Tom Bock, and United Airlines representatives. Work Location: ERMC Aviation   Date: 12/22/20 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: ACES, Bertha Malasquez, went above and beyond in assisting passengers inquiring on where to go to be processed for their flight to the Dominican Republic and queuing the passengers properly. The set up in Terminal C was new and with the many Spanish speaking passengers inquiring about their flights, Bertha, who speaks Spanish, was able to assist passengers and make them feel more comfortable. Bertha was commented on her great job performance by, Port Authority Manager, Tom Bock, and United Airlines representatives. Work Location: ERMC Aviation   Date: 12/22/20 Employee: Zaida Penafiel Airport: Newark Liberty International Airport Experience: ACES, Zaida Penafiel, went above and beyond to assist United Airlines in the queuing of passengers leaving for the Dominican Republic. Since this was a new set up for United Airlines on Level 1, there was confusion as to where passengers had to queue to be processed for their flight. Many of the passengers inquiring information were Spanish speaking, Zaida, who speaks Spanish, was able to assist in providing information as needed to the passengers. Zaida was complemented on her great work by, Tom Bock, Port Authority Manager, and United Airlines representatives. Work Location: ERMC Aviation   Date: 12/22/20 Employee: Jessica Vera-Ordonez Airport: Newark Liberty International Airport Experience: ACES employee, Jessica Vera-Ordonez, is a very positive person and an asset to EWR. Jessica is always willing to assist wherever needed without hesitation. When assisting with our employees or passengers, Jessica takes her time to make sure they are provided with the correct information to make their travel and work experience a great one. Thank you Jessie, for being a great team member. Work Location: ERMC Aviation   Date: 12/21/20 Employee: Shatoya Felder Airport: Newark Liberty International Airport Experience: Miss Shatoya connected and delivered a great customer service to United Airline passenger. Patron was lost and cannot comprehend the information regarding Covid-19 restrictions from EWR to Mumbai. Shatoya personally spoke to United Agent and explained to the passenger all the details and steps to take. Excellent Job Miss Shatoya you are a great asset to ERMC. Well Done!! Work Location: ERMC   Date: 12/21/20 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: ACES Chugani reconnected a 12 yr old boy with his backpack. Chugani exceeded expectations by investigating the touchpoints the \backpack made from security to PAPD. Used translation and asked the right questions in order to trace the backpack's location then gave detailed directions on the location of the backpack for the purposes of retrieval. Work Location: ERMC   Date: 12/21/20 Employee: Zenia Afrin Airport: LaGuardia Airport Experience: ACES Afrin observed a 42 yr old female at the Terminal B lower level Welcome Center as she collapsed while sitting at the Welcome Center. ACES Afrin remained calm, called a supervisor and gave a detailed description of the passenger to the supervisor so that the supervisor can alert PAPD, EMS and the Port Authority. ACES Afrin stayed on scene until the PAPD/EMS arrived and immediately began rerouting other passengers from the scene to allow for units to perform their jobs. Work Location: ERMC   Date: 12/21/20 Employee: Efrain Carrero Airport: LaGuardia Airport Experience: ACES Carrero engaged a Spanish speaking passenger who lost his passport and was flying to Colombia by way of Dallas. ACES Carrero accompanied the passenger first to the Lost and found and then eventually to the Welcome Center, where Carrero contacted PAPD, acted as the translator to effectively communicate to the passenger that the passenger needed to file a police report on the missing items. ACES Carrero also communicated to the passenger the process by which to obtain a new passport and assisted in making arrangements for the passenger to fly out of LGA via SouthWest Airlines. Work Location: ERMC   Date: 12/19/20 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: On 12/17/20 I was on C ATP for most of my tour 1300 - 2100, it was a hectic day as it was the day after the bad snow storm, the passengers were confused, frustrated and at times impatient and to compound the situation there were only three and sometimes two air trains servicing the entire airport throughout the day, which led to passengers getting to their stops a little longer than usual and C ATP was also one of the transfer points in the pinch loop. Larry was the ACES on the platform and he demonstrated all the tenets of the WE SOAR standards. He understand the moods of the passengers and was very patient and respectful answering questions, he approached passengers to advised them of the interruption in service while being approachable and welcoming to passengers entering the platform, he regularly updated the passengers of the timing and direction of the trains and constantly clearing the trains to ensure passengers didn't loose time going back and fort on the train Work Location: ERMC   Date: 12/18/20 Employee: Sandra Baptise Airport: Newark Liberty International Airport Experience: Sandra owns it and it shows. She knows what she is doing and helps you out when you need it. Work Location: ERMC   Date: 12/16/20 Employee: Vaughn Ames Airport: Newark Liberty International Airport Experience: Vaughn was at P4 during an overnight shift. A family of passengers approached him, indicating they were unable to pay for their parking at the pay station. One of the passengers (an older gentleman, was hearing impaired) Vaughn called on the radio asking to descend to P4-Lobby to see if he could offer additional assistance. He contacted ABM parking using the intercom feature on the pay-terminal where ABM personnel instructed them to proceed to the garage exit and utilize the intercom feature from the gate. Vaughn made sure the passengers clearly understood what they needed to do. I had arrived at P4 Lobby by this time and witnessed him handling the passengers. He demonstrated a concern for the passengers and took initiative to assist them Work Location: ERMC   Date: 12/14/20 Employee: Rhonda Emilien Airport: Newark Liberty International Airport Experience: Rhonda is an exceptional worker! She has limited staff but refuses to quit or give up. She will come in open a store, once things slow down in one area she running to the next area to open another store. She as been working 6-7 days a week since the pandemic started. I truly couldn't nominate a better person. She takes responsibility and she owns it! I only hope others mimic her hard work and dedication! Work Location: Steller Partners (The News Stand)   Date: 12/14/20 Employee: Dolores Stokes Airport: Newark Liberty International Airport Experience: Dolores always have a sweet smile and is always in a great mood! Such a wonderful employee to have in an airport! Work Location: JCM   Date: 12/14/20 Employee: Brittany Jackson Airport: Newark Liberty International Airport Experience: What can I say about Brittany but she is the best! Through out this entire pandemic Brittany has been here working hard, never complaining with a smile on her face. I'm grateful for her hard work and dedication! Work Location: Starbucks ( HMS HOST)   Date: 12/12/20 Employee: Aaliyah Philippe Airport: Newark Liberty International Airport Experience: Aaliyah exceeded expectations when she readily build a rapport with a passenger who didn’t have a mask on and her young daughter at P3 platform which enabled her to quickly offer a mask which was appreciated by the passenger. Work Location: ERMC   Date: 12/12/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Angela is always very enthusiastic whenever I come to work and I work 5 days a week. Work Location: ERMC   Date: 12/11/20 Employee: Tazmen Boyd Airport: Newark Liberty International Airport Experience: Observed Tazmen being very informative while on post on C-ATP. He spoke in general informing pax that the train on track number 1 will be making the various stops and the train on track 2 as well. He was clear in his tone and very professional. I must say pax were well informed. Work Location: ERMC   Date: 12/11/20 Employee: Hander Villalta Airport: Newark Liberty International Airport Experience: There was a airport employee lost on the airtrain. Hander was able to reach out to the employee and give them the correct directions and made sure they followedthrough.. Hander always gives his best; and strives to achieve service satisfaction. I'm glad and confident in my abilities to trust him as a dependable co- worker. Work Location: ERMC   Date: 12/11/20 Employee: Sherry Lewis Airport: JFK International Airport Experience: Travelers Aid received a call from a distraught mother in Kansas who shared that her daughter was in JFK, had missed her flight, and needed support. After finding the daughter, we learned that the young college student had helped a friend move to NYC and was headed back to Savannah to complete her college semester and report to her part time job. Unfortunately, the traveler encountered some delays on the subway and by the time she reached the gate of her flight, the door had closed. Travelers Aid searched other flight options and found an option with Delta, but the fee was extraordinarily high. The price of the exact flight the next day, was significantly lower. Travelers Aid spoke to Sherry Lewis, a Delta agent regarding our options. Sherry recognized the efforts being made to help the young woman and quietly stepped away from the ticket counters to explore other alternatives. With Sherry's ideas and quick thinking, the student was able to book a flight back to Savan Work Location: Delta   Date: 12/11/20 Employee: Zaida Penafiel Airport: Newark Liberty International Airport Experience: I observed a passenger approach the B2-GT counter who was distraught. He had come from an international flight and went outside at level 2 to have a smoke. He walked away from his bag and went inside. When he realized his bag was not with him, he went back outside and it was gone. He ended up at the B2 counter and told Zaida what happened. She immediately assured the passenger she would try to help him. She quickly called Bravo Desk and PAPD arrived a few minutes later. PAPD took a report and went with the Passenger to look for the bag. While waiting for the passenger she was reassuring and understanding. She handled the situation in a top manner. Work Location: ERMC   Date: 12/10/20 Employee: Dennis King Airport: Newark Liberty International Airport Experience: At Rail 1 area at the Rail Link Station he assisted a female passenger to track 5 for her train to Hamilton and stayed with her until she board the train. Work Location: ERMC   Date: 12/10/20 Employee: Robert Small Airport: LaGuardia Airport Experience: General Manager Tony Vero and I hosted Aviation Leadership for a tour of the airport. Mr. Small was our driver and went above and beyond for the entire tour. Mr. Small was welcoming and friendly, kept us on track and schedule for the entire tour. He exemplifies every WESOAR attribute. ABM and LGA, our employees and customers, are lucky to have Mr. Small behind the wheel. Christina Callahan, Deputy General Manager. Work Location: ABM Bus   Date: 12/9/20 Employee: Corey Price Airport: Newark Liberty International Airport Experience: At approximately 2320pm a female passenger arrived at C ATP, travelling from Miami to JFK, she was a bit upset and confused as she was looking for the Newark Airport Express bus and had been directed to several locations before she got to the platform. Corey instead of redirected her, he confirmed the time when the next bus was departing and with permission escorted the passenger to the bus lane, to ensure she got to the correct location to get on the next and last bus leaving at 2235pm which is in 15 minutes. Work Location: ERMC   Date: 12/9/20 Employee: Magdaline Victor Airport: Newark Liberty International Airport Experience: While working at Rail 1, Magdaline was advised by the Matrix agent that the track for both Trenton and Longbranch trains had been changed to track 3, for the 0112am and 0122am trains respectively. She went to rail A/B and advised all paasengers of the changed and escorted them to the location to get on the trains. Magdaline waited for the trains to arrived and ensured all passengers got on safely also assisted with luggage as passengers had to go down to the tracks and go acrossed track 4 to get on the trains. Work Location: ERMC   Date: 12/8/20 Employee: Orlando Arias Airport: LaGuardia Airport Experience: Orlando's enthusiasm and interest to work in the company, despite difficulties, has made a huge impact to our success. The way he performed throughout entire year shows his hard work, sincerity, perseverance and diligence. We appreciate his high level of proficiency in handling the tasks assigned to him. Orlando's abilities and contributions are an important key to success of our entire operation. Work Location: Gate Gourmet   Date: 12/8/20 Employee: Juan Hernandez Airport: LaGuardia Airport Experience: Juan works as a driver lead and is a prime example of what an excellent employee is. He is very respectful to all management team and to his fellow coworkers. He is always willing to help and always has a smile on his face while doing so. He is hard worker and someone we can always count on to getting things done safely and correctly at all times. Work Location: Gate Gourmet   Date: 12/8/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Absolutely Wonderful!!! Always smiling!!! Efficient Happy to Assist!! PHabulous, yes with a PH!!!! Thank YOU Work Location: ERMC   Date: 12/7/20 Employee: ANGELA NERBEL Airport: LaGuardia Airport Experience: I LOVE HER WORK -SHE'S GOOD! Work Location: ERMC   Date: 12/7/20 Employee: Phillip Henry Airport: Newark Liberty International Airport Experience: Mr. Phillip Henry went above and beyond in assisting me. I wanted to thank him and nominate him for his outstanding work ethic, contribution(s) and for the extra effort he put into fixing an issue concerning my SIDA badge and access. I also appreciated that he was able to resolve this issue fairly quickly. His willingness to assist exceed my expectations. This says a lot about his skills and generosity. Thank you again for your contribution and hard work. Work Location: SIDA Badging Office   Date: 12/3/20 Employee: Rini Rajesh Airport: Newark Liberty International Airport Experience: Rini does a great job at welcoming pax and providing directions as they come on platform. Observed she working from one end of platform to the other very customer focus. Work Location: ERMC   Date: 12/3/20 Employee: Janet Martinez Airport: Newark Liberty International Airport Experience: I would like to commend ERMC ACES Janet Martinez. She had a patron incident and had to fill out an Incident Report. I was much impressed with how well it was written. All the elements required was there, the Who, What, When, Where, and was written so professionally. Short, precise and to the point. Thank you very much, Keep up the great work. Work Location: ERMC   Date: 12/3/20 Employee: Joycelyn Laza-Cruz Airport: Newark Liberty International Airport Experience: Joycelyn while working Rail 1 was going above and beyond helping passengers with smart carts to the track to catch there trains on time, she is and exemplary aces and is very professional at her job. Work Location: ERMC   Date: 12/3/20 Employee: Jordan Mound Airport: Newark Liberty International Airport Experience: Jordan treats each of the passengers that come on his platform with respect. Observe how he provides excellent customer service during this pandemic without making passengers feel uncomfortable. Work Location: Ermc   Date: 12/3/20 Employee: Jose Torres Airport: Newark Liberty International Airport Experience: At approximately 2240pm, a male passenger who seemingly intoxicated, visited the C ATP and was being disruptive and abusive to other passengers. Jose immediately advised control desk of the situation and asked that PAPD be summoned to the platform. While waiting for PAPD to arrive, Jose own the situation by taking control and skillfully deescalated what was potetentially a bad situation among the passengers while they were on the platform, he also ensured the passengers involved took separate cars on the train as they were all headind to P4. PAPD later caught up with the passengers at P4. Work Location: ERMC AVIATION SERVICES   Date: 12/3/20 Employee: Jose Torres Airport: Newark Liberty International Airport Experience: At approximately 2240pm a male passenger visited the C ATP, seemingly intoxicated and was being disruptive and abusive to other passengers. Jose immediately advised the control desk and asked that the PAPD officers be summoned to the platform. While waiting on the officers Jose owned the situation by taking controlled and skillfully deescalated what was potentially a bad situation among the passengers while they were on the platform. He also ensured they went in separate cars on the train when leaving. Control desk was updated immediately and the train was held at P4 for PAPD to intervene. Work Location: ERMC   Date: 12/3/20 Employee: Astaija Johnson Airport: Newark Liberty International Airport Experience: An elderly male passenger arrived on A ATP on his way to P4 to connect with his hotel shuttle at approximately 2355pm. The passenger is hearing impaired and aided by a cane. Astaija was able to connected with the passenger to obtained his destination. She then called C ATP and advised the ACES of the passenger and requested that he be assisted to get to his destination. It was a team effort, however, it was Astaija who initiated the connection to get him the assistance he needed. Work Location: ERMC   Date: 12/3/20 Employee: Agela Nerbel Airport: LaGuardia Airport Experience: Angela is always friendly. Everyday she goes out of her way to greet the passengers. She provides exceptional customer service to arriving passengers in Terminal d @ Lga. Work Location: ERMC   Date: 12/3/20 Employee: Larry Moore Airport: Newark Liberty International Airport Experience: A male passenger came off the airtrain at C ATP, he was physically challenge and very confused. Larry was able to connected with him and identified his concerns, he then reached out to his supervisor and explained the passenger's plight and requested the passenger be escorted to speak with a United representative for assistance. Work Location: ERMC   Date: 12/2/20 Employee: Melvin Wulah Airport: Newark Liberty International Airport Experience: Supervisor W. Amponsah along with Traffic Attendant Melvin Wulah assisted a patron that exited from the highway near Economy Parking/P6 screaming for help. Her daughter was having a seizure. They immediately contacted PAPD and assisted the distressed mother until they arrived. They stayed with the patron until an ambulance arrived and transported the little girl to the hospital. They are being nominated for going Above and Beyond to assist this mother and child. Work Location: ABM Parking   Date: 12/2/20 Employee: Angela Nerbel Airport: LaGuardia Airport Experience: Mrs. Angela was observed delivering an excellent service to few spirit guests, seeking information about terminal way findings and transportation services .. Work Location: ERMC   Date: 11/30/20 Employee: Ridline Jean-Philippe Airport: Newark Liberty International Airport Experience: She was very sweet and funny. She was very helpful, after doing so much run arounds. I missed my flight with my airline, and my next flight was hours later. The agents wasn't helpful at all. She gave me helpful information to utilize instead being stressed with nothing to do at the airport. Please tell her thank you again! Work Location: ERMC   Date: 11/30/20 Employee: Reniqua Harris Airport: Newark Liberty International Airport Experience: I observed Reniqua walking along level one and stopping to help a customer who clearly looked lost. The customer was elderly, pushing a baggage cart and walking a dog looking for the nearest elevator. Reniqua was quick to connect and help her out with wayfinding. Great work Work Location: Omni-Serv   Date: 11/30/20 Employee: Stafford Woods Airport: Newark Liberty International Airport Experience: ERMC’s Stafford W. consistently and cheerfully greets travelers from the Welcome Center, even if they don’t appear to have a question or need assistance. His professionalism and friendly presence are valued in the terminal. Work Location: ERMC   Date: 11/28/20 Employee: Stephanie Perez Airport: LaGuardia Airport Experience: Very nice bubbly personality, always cheerful and positive vibes. Always ready to work and learn and be helpful. Work Location: ERMC   Date: 11/28/20 Employee: Faizan Khan Airport: LaGuardia Airport Experience: HE WENT OUT OF HIS WAY TO HELP A FUTURE EMPLOYEE. HE LOVES HELPING EVERYONE. Work Location: ERMC   Date: 11/26/20 Employee: Margie Floyd Airport: Newark Liberty International Airport Experience: At the Rail 1 area at Rail link station I observed her welcoming passengers as they arrived at her location, she also assist with purchasing their tickets and show them the map to transfer for their trains. Work Location: ERMC   Date: 11/26/20 Employee: Brandon Teixeira Airport: Newark Liberty International Airport Experience: At the Rail link platform of the NEC Train Station I watched him greet passengers with a welcoming smile and assist two of the passengers translate so they can take the Airline at terminal B Work Location: ERMC   Date: 11/26/20 Employee: Candido Cepeda Airport: Newark Liberty International Airport Experience: At approximately 0400 am, a female passenger arrived on the air train at A ATP, on her way to Las Vegas, she had a smarte carte stocked with luggage and a small baby boy and seemingly in distress. Candido immediately recognized her situation and went to her assistance. He unloaded her carte from the train and with permission drove the carte to the Jet Blue counter for the extremely grateful passenger. GOOD JOB SIR. Work Location: ERMC   Date: 11/25/20 Employee: Tamara Henderson Airport: Newark Liberty International Airport Experience: A passenger that was dropped off by one of the taxi's, unfortunately at the wrong hotel, called needing a shuttle to return to the airport. The passenger was taken to the wrong Holiday Inn, not the one he had booked. In addition, that particular one was not open at the time. As he was unwilling to pay further to have a taxi sent out to him to return to the airport, ACES Tamara called the neighboring hotel, The Doubletree to ask if the passenger can ride in their shuttle back to the airport. she then advised the passenger to walk over to the hotel to board that shuttle for the ride back. Great job ACES Tamara Henderson in assisting a traveler who appeared to be stranded without a way back. Excellent work. Work Location: ERMC   Date: 11/25/20 Employee: Sandra Primus Airport: Newark Liberty International Airport Experience: ACES Sandra Primus never ceases to amaze me at her excellent customer care skills when answering the Airport Information lines. Always greeting and speaking in such a warm and respectful tone, whether the caller is being the same or not. Always making sure they have all information in every detail, and done so in such a warm and pleasant tone. She makes sure she leaves each caller confidant and assured with what ever information they are seeking. Being pleasant with someone who is not being pleasant themselves, is not easy to do for the best of us, yet ACES Sandra tone never wavers. She is such a pleasant person to work with, thank you. Work Location: ERMC   Date: 11/24/20 Employee: Naromie Charles Airport: Newark Liberty International Airport Experience: When Airtrain service was interrupted to the Rail Link Station We moved into a partial bus operation which usually uses door number 2 at the Rail Link Lobby. Naromie was at door 2 of the lobby. The loading area for the buses to transport passengers was fully occupied by a number of service vehicles. Noaromie was forced to direct passengers about 60 yards away to an area where the buses could load the passengers. I observed her walking each group of passengers to the area when she could have just pointed them in the right direction. Work Location: ERMC   Date: 11/24/20 Employee: Samantha Mason-Bodden Airport: LaGuardia Airport Experience: Samantha Mason-Bodden was working at The Scoop (retail concession on the HOV Level/Level 1) on Tuesday 11/24 at 10 am when this interaction occurred. I was performing a walkthrough with LGP staff, and this woman greeted me immediately upon walking in to the store, engaged me to find out what I was looking for, and was so helpful in walking me through the different types of PPE available for purchase inside the store. She even made a sales recommendation of their most popular packages (a multi-pack of different items, or a 5-pack of masks). Job well done, and a really engaged employee that deserves to be rewarded. Work Location: The Scoop - Retail Concession on HOV Level/Level1   Date: 11/21/20 Employee: Corey Price Airport: Newark Liberty International Airport Experience: During bussing operation a male passenger travelling from P3 to Charlie with a walking aide, a service dog, a carte stocked with luggage and some loose luggage, his right leg also has on a brace. Upon arrival at Charlie curb side he reached out to Corey for help from inside the bus and without hesitation he went to the passenger's assistance. Corey unload all his luggage and took them inside the terminal and invited the passenger to a seat and went down to level 2 and requested a wheelchair from the UGE agent for the passenger. Work Location: ERMC   Date: 11/21/20 Employee: CHIDINMA AJAGHANNA Airport: Newark Liberty International Airport Experience: While at the Charlie Welcome Centre where she was stationed. Chidinma heard the ACES on Charlie ATP reaching out to the Control desk via the radio, for assistance for a passenger whose dress got caught in the c6 escalator side panel. Base on the transmission between the ACES and the control desk, she realized it could take a while for help to reach the passenger, she reached out to her supervisor to go to the platform to try and assist the passenger. Upon arrival at the scene she was able to calm the passenger down as she was getting a bit agitated and together they were able to released the grateful passenger's dress. Work Location: ERMC   Date: 11/20/20 Employee: Carlos Reyes Airport: Newark Liberty International Airport Experience: Carlos is a welcoming and warming employee at Newark airport. I went to the coffee shop where Carlos works and he greeted me with a “ Hello love, how can I help you?” It brought a smile to may face and I asked him to give me the strongest coffee he had with cinnamon. Without hesitation he went to get my order ready. When Carlos came back, he explained the coffee type and said “enjoy”. When the transaction was finished he said “Have a great day love!” Even though we are going through rough times, Carlos was upbeat, approachable, seeking to connect and he showed it matter to him the customer was satisfied. Being served coffee by an employee as Carlos did, was a delight. Work Location: HBF   Date: 11/19/20 Employee: Brian Horne Airport: Newark Liberty International Airport Experience: I watch him standing on the Air Train platform P4 welcoming and giving passengers direction to their destination Work Location: ERMC   Date: 11/19/20 Employee: Loshanth Thirukulatharasan Airport: Newark Liberty International Airport Experience: At Rail 1 at the Rail Link station he approach a visual impaired passenger who was struggling and assist him to the air train then called to Bravo Platform so he could get on his flight. Work Location: ERMC   Date: 11/19/20 Employee: Jordan Mounds Airport: Newark Liberty International Airport Experience: As is always the case with ACES Jordan Mounds, making sure everyone is assisted and taken care of in his area. Observed him going to every passenger arriving on his platform, assisting them on their way. ACES Jordan is always proactive, and being observant even on the night shift. Work Location: ERMC   Date: 11/19/20 Employee: Slavsky Pierre-Louis Airport: Newark Liberty International Airport Experience: I was the AOC supervisor on 11/15/2020. Slavsky who was E3 Alpha was able to help me with a passenger who needed wheelchair assistance but was not able to walk to the airtrain from the car rentals. Both the ACES at Station P3 and Terminal A were able to help the passenger who had a flight with JetBlue Airlines. Work Location: ERMC   Date: 11/19/20 Employee: John C. Silva Airport: Newark Liberty International Airport Experience: I highly recommend John Silva to be recognize for helping a passenger in an incredibly extraordinary way. I saw him helping a lady that was in a very stressed situation. Apparently she had missed her flight and her condition was not well. He helped her to reach out to her boyfriend and made sure that she entered a Taxi and be brought to her next destination safely. I only saw him bring her to the taxi stand and I can say that he was going the extra mile, having his arm around her shoulder to make sure she doesn't fall as she was in such a bad condition. Especially during the COVID times, this shows how determined he was to make sure she is safe. I think he deserves the highest recognition for saving her day and making sure she can continue her travels in a safe manner. Work Location: American Airlines   Date: 11/18/20 Employee: Keith Morris Airport: Newark Liberty International Airport Experience: On 11/16/20 I came out of the air train at terminal C platform, it was a bit crowded and I observed aces Keith Morris helping passenger in a very professional manner, his knowledge of the airport was impressive. I am happy to nominate aces Keith. M. Work Location: ERMC   Date: 11/17/20 Employee: Patricia Campuzano Airport: LaGuardia Airport Experience: I knew I had to nominate Patricia, an ABM cleaner, as I observed her diligently cleaning the terminal. It was great to see how dedicated she was to her work especially during these difficult times. She looked a bit exhausted and when I spoke to Patricia about how I noticed her work ethics, she was very approachable and grateful especially knowing she was going to be nominated. She had heard about the R&R program the Port Authority has but didn't think someone would consider her since there's really no one at the airport. Patricia was so excited to know that her hardwork was acknowledged. Work Location: ABM Cleaning   Date: 11/17/20 Employee: Pamela Taylor Airport: LaGuardia Airport Experience: At Terminal B, Level 3 I noticed an American Airline employee go above and beyond when she noticed a passenger in need of assistance. The gentleman who was accompanied by his wife, was using a cane and were both carrying massive luggage. Pamela approached the couple and asked them for their gate number. It was in a location that required them to walk 15 minutes. She automatically asked the gentleman "Do you need a Wheelchair?" At first, he was hesitate and stated that he could make it on his own. Pamela wasn't convinced and asked "Are you sure?" The gentleman then accepted the wheelchair as he looked grateful that Pamela spotted them and cared for their well-being. This to me showed the connection Pamela made to make sure our passengers at the airport, experience a long lasting, impressive airport journey. Work Location: American Airlines   Date: 11/17/20 Employee: Cierra Smith Airport: Newark Liberty International Airport Experience: Passenger of 6 with lots of luggage and a cart. Help them get into elevator and direct them to Ethiopian airline. Work Location: ERMC   Date: 11/16/20 Employee: John Tam Airport: Newark Liberty International Airport Experience: John Tam is a leader and a team player. When ever he sees me getting over whelmed he jumps in and helps out if need be. John is an example of what it means to SOAR high. Work Location: ERMC   Date: 11/16/20 Employee: Sheronda Chegtham Airport: Newark Liberty International Airport Experience: She’s very patient and understanding Work Location: Allied Universal   Date: 11/16/20 Employee: Sheronda Chegtham Airport: Newark Liberty International Airport Experience: I want to nominate Sheronda Chegtham because she was very patient with me. My company messed up on my paperwork and they already put a hole in my ID. I expressed that I couldn’t afford to miss days of work I was highly upset and a tad bit rude. But did that stop Ms. Sheronda? NOPE ! she wrote down all the documents I needed to come back and get my ID . When I came to the office this morning she sat at the window saw me and greeted me with a big smile . After I got my ID I just had to thank her and make sure she get the recognition that she needs. There are not too many people out there that are willing to help you and go that extra mile for others. I APPRECIATE YOU AND THANK YOU ! Work Location: Allied Universal   Date: 11/15/20 Employee: Marlon Barrow Airport: JFK International Airport Experience: Travelers Aid received a call from a distressed Delta passenger regarding 2 bags that had not arrived with her in Cancun. She made a claim for the two items but became worried when the bags containing medication did not arrive after 2 days. She had not been satisfied with the response from Delta in Cancun and could not reach a New York based Delta Baggage Office rep. When she found Travelers Aid, she asked for assistance in speaking directly with Delta and in tracking down her bag. Travelers Aid reached out to the Baggage Office and initially received a telephone number the passenger could call. This also was not satisfactory to the passenger so a second approach to the Baggage Office was made and this was when I ran into Marlon Barrow. Marlon was on his way through the baggage claim area to take care of another matter, but stopped to receive my inquiry regarding the missing bag and next steps. He referred us to the Baggage Office but when he saw that it was not c Work Location: Delta   Date: 11/13/20 Employee: Kavita Chugani Airport: LaGuardia Airport Experience: A mother entered Terminal C looking for assistance in retrieving her 12 yr old son's back pack which was accidentally left behind at the departures level. After a frustrating 15 minutes of checking with the baggage offices she was greeted by ACES Kavita Chugani who asked her, "How can I assist you today ma'am?" Once Kavita gathered the relevant details she proceeded to investigate. She spoke with a security guard who directed her to a coworker on the phone .The coworker had witnessed a backpack being handed over to the police but did not have any names or offices where the bag was lodged. Kavita however was able to establish that the backpack was handed over to airport police. After a few more calls and final checks with the Delta and Spirit baggage offices the passenger was reunited with her son's backpack which had his prized belongings. The passenger was very impressed with the expedited manner that Kavita resolved her situation. Work Location: ERMC   Date: 11/13/20 Employee: Ramesh Katwaru Airport: LaGuardia Airport Experience: Mr. Katwaru is also known as "The General" because he has been a role model to many by his work performance and how he handles situations assertively and with military respect in a loud tone of voice when he makes announcements. If you hear his voice you will know what I mean. His voice is powerful and straight to the point, with simple clear-cut directions. Thank you. Work Location: ERMC   Date: 11/13/20 Employee: Cloy Wallace Airport: LaGuardia Airport Experience: PSC Ram visited Terminal B Parking Garage Level Two and observed Mr. Wallace assisting many passengers with FHV's information. He was was physically checking in with all passengers and drivers as to their concerns with rides. He was also checking on the COVID-19 supplies (sanitizers and wipes) and also ensuring that FHVs parked appropriately. Great job by Mr. Wallace. " Work Location: Allied Universal Security   Date: 11/12/20 Employee: Joselynne Lazo-Cruz Airport: Newark Liberty International Airport Experience: She assisted an elderly passenger purchase her ticket then take her down to track four and wait wit her until she board the train to destination. Work Location: ERMC   Date: 11/12/20 Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: I would like to thank ACES Sharon McDuffie - Pagan for her shining example of what great Customer Service should be. In answering the airport's information line, she always greets her callers with a warm, welcoming tone. Letting them ask or explain what information they are looking for, without rushing them or exhibiting impatience. She uses all resources to be able to respond fully in her quest to aid the caller. She makes sure before the call is complete, that they feel confidant in the information she has given them. Keep up the great work. Work Location: ERMC   Date: 11/12/20 Employee: Tamara Henderson Airport: Newark Liberty International Airport Experience: ACES Tamara Henderson amazes me everyday answering the airport information lines, I sometimes turn to her for information myself. If she doesn't know the answer to a question asked, she knows who or where to get the answer. With countless calls coming in daily for travel restrictions, state COVID policies, quarantine information, ACES Tamara answers all. Either giving them the information, or forwarding their calls to the proper parties. Many times receiving calls regarding paying tolls, though she does inform them, that's not handled here at the airport, she redirects their calls to the proper places. I would like to thank ACES Tamara for her diligence in giving the correct information, but also for her assistance when ever I have to ask her something I do not know. She always has the answers. Work Location: ERMC   Date: 11/11/20 Employee: Astaija Johnson Airport: Newark Liberty International Airport Experience: Astaija helped a passsenger who had gotten separated from his wife. When the passenger last saw his wife she was at level 2 near escalator 12. Passengers wife was found and Astaija escorted them both to the terminal c bus. Work Location: ERMC   Date: 11/11/20 Employee: Stafford Woods Airport: Newark Liberty International Airport Experience: Stafford helped a couple that were dropped off at the wrong terminal. They needed to go to United Airlines at Terminal C. Stafford provided them with directions and organized wheelchair assistance for one of the passengers. Great job. Work Location: ERMC   Date: 11/11/20 Employee: Rico Soriano Airport: Newark Liberty International Airport Experience: Rico conducted a wheelchair request for a Frontier Airlines passenger who was at the platform.The Frontier counter was closed when he arrived. The passenger was updated and continued waiting at the platform. Ten minutes later Rico followed up and successfully initiated the wheelchair request. Great follow-up. Truly impressive. Work Location: ERMC   Date: 11/11/20 Employee: Hander Villalta-Ramirez Airport: Newark Liberty International Airport Experience: At approximately 0515am, a male passenger arrived at P3 ATP on the airtrain, with a young baby in his hands a smarte carte stocked with luggages and a baby car seat. Hander recognized the passenger was overwhelmed and immediately went to his assistance, he removed the carte from the train and took the time and drove the carte for the passenger to Hertz. The passenger was able to get to Hertz with little or no stress because of Hander's assistance. Keep up the good work Hander. Work Location: ERMC   Date: 11/10/20 Employee: Michael Doorn Airport: JFK International Airport Experience: It was brought to managements attention that dispatcher Michael Doorn has a very nice, warm, and helpful personality. Employee was all business, alert, helpful considerate towards several passengers. He helps them in any possible way including their suitcases. Excellent service. Also, as manager during field visits I have witnessed Mr. Doorn being very proactive and always attentive and prepared to assist passengers in any way. He a definitely a model employee. Work Location: ABM Taxi Dispatch   Date: 11/10/20 Employee: Wilson Amponsah Airport: Newark Liberty International Airport Experience: Supervisor W. Amponsah along with Traffic Attendant Melvin Wulah assisted a patron that exited from the highway near Economy Parking/P6 screaming for help. Her daughter was having a seizure. They immediately contacted PAPD and assisted the distressed mother until they arrived. They stayed with the patron until an ambulance arrived and transported the little girl to the hospital. They are being nominated for going Above and Beyond to assist this mother and child. Work Location: ABM Parking   Date: 11/10/20 Employee: Melvin Wulah Airport: Newark Liberty International Airport Experience: Traffic Attendant Melvin Wulah along with Supervisor W. Amponsah, assisted a patron that exited from the highway near Economy Parking/P6 screaming for help. Her daughter was having a seizure. They immediately contacted PAPD and assisted the distressed mother until they arrived. They stayed with the patron until an ambulance arrived and transported the little girl to the hospital. They are being nominated for going Above and Beyond to assist this mother and child. Work Location: ABM Parking   Date: 11/10/20 Employee: Crystal Sewell Airport: Newark Liberty International Airport Experience: Crystal Sewell is an outstanding employee. She is very approachable, she always greets the customers with a smile ready to assist them. She is consistent in performing to the best of her ability and meeting the customer service standards set before her. Crystal is deserving of the recognition. Work Location: ABM Parking   Date: 11/10/20 Employee: Naromie Charles Airport: Newark Liberty International Airport Experience: I had to drive to the raillink station when there was no train service and we went into a partial bus operation. Upon arriving at the raillink it was apparent that a number of service vehicles were blocking the area near door number 2 that is normally used for loading passengers onto the bus. I observed Naromie getting the passengers coming down the stairs and off of the elevator then walking them approximately 70 yards to the front of the terminal where buses were able to pull in to accept passengers. She maintained control of the flow of passengers by escorting them instead of just pointing to the area they would be picked up. Work Location: ERMC   Date: 11/9/20 Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: Customer called and very irritated that he cannot find P6 parking. Miss Sharon gave the patron a precise direction. Customer was happy that he got in long term parking because of excellent service from Miss Sharon. Work Location: ERMC   Date: 11/9/20 Employee: Slavsky Pierre Louise Airport: Newark Liberty International Airport Experience: Slavsky heard the radio transmission that Terminal B platform has passenger trapped inside the elevator. He automatically had the initiative to help and assist the individual. He went from C to B in less than 5 minutes to help and updated PA AOC. Work Location: ERMC   Date: 11/9/20 Employee: Ann Evans spence Airport: Newark Liberty International Airport Experience: Ann saw a family of 5 parent,2 small kids and a baby in strollers. They were attempt to use the escalator. Ann saw that and stop them and have them use the elevator Work Location: ERMC   Date: 11/8/20 Employee: Sharon McDuffie-Pagan Airport: Newark Liberty International Airport Experience: I work in the AOC with Sharon during nights and observe her going above and beyond to converse with with patrons and make them feel comfortable and at ease. Additionally, she is very knowledgeable about all aspects of the airport and can explain what's happening (very critical now in a time when things change daily) in a way that is easy to understand, calm, and eloquent. I have heard several callers compliment her on her tone and demeanor. She's outstanding in every way and a true example of someone that really cherishes world-class customer experience. Please honor her with this award and many others :) Work Location: ERMC   Date: 11/7/20 Employee: Stephanie Rodriguez Airport: Newark Liberty International Airport Experience: Stephanie was helping a passenger in spanish who needed directions, She helped the passenger figure out they were looking for P6 parking area then gave directions. Good Job. Work Location: ERMC   Date: 11/6/20 Employee: Damen McLaughlin Airport: Newark Liberty International Airport Experience: I was purchasing a coffee at pre-security Starbucks when I heard a passenger ask the barista if there were any Starbucks behind security. Before they were able to answer, Damen responded by asking her which gate and proceeding to mention that there are three open post security. Great demonstration of owning the response and going out of his way to help out. Work Location: UGE   Date: 11/6/20 Employee: Margie Floyd Airport: Newark Liberty International Airport Experience: Elevator and escalator was down that connects to Bravo platform, Margie who’s shift was over was passing the roamer area and saw passengers who needed help with directions, Margie stopped and assisted passengers until the elevators were operational again.Margie demonstrated what it means to be a team real team player. Work Location: ERMC   Date: 11/6/20 Employee: Filemon Domingo Airport: LaGuardia Airport Experience: Filemon demonstrated superior customer service skills, I observed him during his interactions with passengers and without fail he approached each one of them and inquired if they needed assistance. He would patiently answer their questions and once the interaction concluded, he would continue to scour the area for more passengers to assist. Work Location: ERMC   Date: 11/6/20 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: Bertha helped an elderly passenger who was confused about where she was being picked up. She flagged me to escort her Terminal B to meet with her husband. Work Location: ERMC   Date: 11/5/20 Employee: Kalisha Daley Airport: Newark Liberty International Airport Experience: The assistance provided by the case worker Kalisha Daley is very commendable and appreciated. Kalisha was very kind and very supportive to get assistance to a homeless man who had said he was cold and needed help to get to the Howard Johnson where he was staying, he also had a walker. She was quick to offer him help and her demeanor was very upbeat and caring. A NJ Transit bus driver took the gentleman to Terminal B where Kalisha met him and assisted him. The end result was that she drove him to the hotel. Kalisha told me that the man was very grateful to the help the airport provided him in getting to a warm and safe place to sleep that night. Work Location: Mental Health Association of Essex and Morris   Date: 11/5/20 Employee: Ararceli Nazario Airport: JFK International Airport Experience: While working the TSA security checkpoint, a passenger came through in a rush to catch his flight. While placing his items in the TSA bins for inspection, he had two large, full beverages that would have to be thrown out before we could could proceed. Rather than throwing them away he asked agent Nazario if he could give them to his friend waiting outside the checkpoint area. Agent Nazario kindly took the beverages from him and walked them over to the passenger's friend. This act of going above and beyond exceeded the passenger's expectations and the passenger thanked Agent Nazario. Work Location: TSA   Date: 11/5/20 Employee: Bertha Malasquez Airport: Newark Liberty International Airport Experience: At approximately 1430pm, an elderly female passenger using a walking aide travelling and from Peru via Texas onto EWR visited the C WC. Passenger informed Bertha that her daughter will be picking her up in about 2 hours. Bertha secured a smart carte for her luggages and have her seated by CWC waiting area and informed her daughter where she will be. The passenger also expressed to Bertha that she didn't had much to eat during her travel to EWR Bertha immediately secured some food for her. At the end of her shift Bertha advised her relief of the passenger and asked her to keep checking on her. Bertha didn't only owned the responsibility for ensuring the passenger was taking care of she also showed compassion and kindness. Work Location: ERMC