Scroll below to view our Wall of Excellence where nomination stories are celebrated and rewarded!


Date: 05/22/22
Employee: Victoria Clough
Airport: JFK International Airport
Experience: Passenger at T5 queue pressed the Forester unit positive response and also added: " Dispatcher was really nice and friendly.

Work Location: Taxi Operations

 

Date: 05/22/22
Employee: Michelle Shakespeare
Airport: JFK International Airport
Experience: Michelle the dispatcher kept everyone informed.

Work Location: Taxi Operations

 

Date: 05/20/2022
Employee: Bryan Chua
Airport: JFK International Airport
Experience: Passengers arrived at FIS and Bryan approached them if they needed any assistance. Passengers looked frustrated and tired from the flight. Bryan engaged with them in a conversation and kept their mind away from the frustration. They were very satisfied with the service and the interaction between them and bryan. Passenger comment on survey: Brian was great. Very friendly and helpful. Really made our arrival from a long flight easy

Work Location: Smarte Carte

 

Date: 5/20/2022
Employee: Elizabeth Nunez
Airport: Newark Liberty International Airport
Experience: On 5/20/22, Elizabeth was the B-Roamer guard. While performing her job duties, I noticed her also providing wayfinding assistance to multiple pax during a 30 minute period during the early morning rush. Additionally, she frequently acts as an extra set of eyes in the terminal and contacts Term B Ops whenever she notices eqpt out of service (elev/esc). Elizabeth is a great asset to Term B.

Work Location: Intercon Security

 

Date: 05/19/2022
Employee: Owen Osbourne
Airport: JFK International Airport
Experience: Please see below Email from Air India Station manager Mr Girish Salian. On behalf of Air India , We would like to recognize the excellent special handling and Wheelchair assistance rendered by Mr Owen Osbourne from Pax Pax Assist to our VIP passengers on departure of AI 102/29Apr22 It gives me immense pleasure to commend Mr. Owen Osbourne for the excellent Special handling service rendered to Ms. Sminu Jindal our first class passenger on departure at New York Airport on flight AI 102 dated 29APR'22. His dedication surely deserves recognition. His devotion, positive attitude and attention to detail have not gone without notice from the top management. I genuinely believe that he has played an integral role in the success of Air India in New York.

Work Location: Pax Assist

 

Date: 05/19/2022
Employee: Vincent Zingarello
Airport: Newark Liberty International Airport
Experience: Supervisor Vincent Zingarello was assigned the Economy P/6 Lot and was instrumental in helping the PAPD locate a confused young man that was roaming the lot on a bicycle. Vincent was able to locate the man and PAPD was able to take over the situation. Thank you Vincent for owning the situation and a JOB Well Done!

Work Location: ABM Parking

 

Date: 05/19/2022
Employee: Shequelle Williams
Airport: Newark Liberty International Airport
Experience: Shequelle is a great asset to INS hall, she greets everyone with a smile, there is no problem she can not solve. She is proactive and foresees any issues before they happen. Great team player.

Work Location: ERMC

 

Date: 05/19/2022
Employee: Leon LeBlanc
Airport: Newark Liberty International Airport
Experience: As I approached the taxi area at Terminal C, I could hear Leon enthusiastically welcoming passengers to Newark and providing a pleasant closing as they departed.

Work Location: ABM Taxi Dispatch

 

Date: 05/19/2022
Employee: Komal Patel
Airport: Newark Liberty International Airport
Experience: Komal is very excellent employee for this Dunkin'. She has helping nature.

Work Location: Dunkin'

 

Date: 05/18/22
Employee: Pablo Janez
Airport: Newark Liberty International Airport
Experience: Pablo went above and beyond, acting as a translator during the filming for the quarterly reward video. He was patient without missing a beat or impacting his own work. He even helped encourage the JCM employee who was being filmed and calmed her nerves.

Work Location: Tony and Benny

 

Date: 05/18/2022
Employee: Altermeesh Fullwood
Airport: Newark Liberty International Airport
Experience: A customer called to compliment Supervisor Altermeesh Fullwood for going above and beyond to assist her in finding her car. The customer stated she was upset, confused and lost. Altermeesh calmed her down and helped her to locate her car. The customer was excited and wanted to make sure that Altermeesh was recognized for her outstanding service. Awesome Job Altermeesh!

Work Location: ABM Parking

 

Date: 5/16/2022
Employee: David Martin
Airport: Newark Liberty International Airport
Experience: Today about 15:25L, EWR Air Train Platform at Terminal B was extremely crowded and many passengers were trying to forced their way into the Air Train going in the direction from Terminal B to Terminal A. As a result, a family with two smarte cartes and a stroller were trying to get on the train and they held the door numerous times from closing normally preventing the both the air train car door and the platform door from closing. Both doors remained opened about half way and the train was stuck. David Martin showed and assured everyone that the train will be back in service momentarily. David made everyone calm and relaxed as he fixed the issue and communicated on his radio. When the issue was resolved, he assisted the family with their bags and strollers and ensure they boarded the train safely. Thank you David for assisting with the Air Train issues and also helping the family. Ramchandar Motiram The Port Authority of NYNJ 5/16/2022.

Work Location: Alstom (Air Train)

 

Date: 5/16/2022
Employee: Jermaine Coleman
Airport: Newark Liberty International Airport
Experience: Jermaine is an employee who meets and exceeds expectations each and every day. His desire and ability to keep the INS/Customs Port Authority Supervisor informed of situations/incidents in the International Inbound Baggage Room aid and assist me in ensuring all customers are able to claim their checked baggage in a timely manner. His ability to effectively communicate via portable handheld radio proves most valuable. Additionally, he follows all directions he is given and is an asset to the the team.

Work Location: Oxford A/P Tech

 

Date: 05/16/2022
Employee: George Donkor
Airport: Newark Liberty International Airport
Experience: While in the field checking on the taxi operation, on Monday, May 16th, Mr. Donkor had a line of passengers waiting to take a taxi at Terminal C. At the time the taxi system went down and he had to write a receipt for passengers. Mr. Donkor remained calm and displayed professionalism with each passenger he interacted with.

Work Location: ABM Taxi Dispatch

 

Date: 05/15/22
Employee: Brian Safdar
Airport: JFK International Airport
Experience: Brain Safdar was called to assist a passenger that fell on the escalators at Federal Circle as she attempted to go the Airline Terminals. Upon his arrival, he assessed the situation and request an ambulance. He remained with the passenger and her family; calming them at this very difficult time. The ambulance transported her to the hospital for further observation. His calmness and sharing of information helped to downgrade some the passenger's anxiety.

Work Location: Alstom Inc.

 

Date: 05/14/22
Employee: Samuel Carcamo
Airport: JFK International Airport
Experience: Terminal 5 is one of the busiest terminals at JFK and passengers' queue are always long. Passenger hit the Forrester Unit with a happy face and added the comment: "Nice" for taxi dispatcher Samuel Carcamo and his exceptional customer service provided.

Work Location: Taxi Operations

 

Date: 05/14/22
Employee: Christopher Sewell
Airport: JFK International Airport
Experience: Taxi dispatcher Sewell was recently hired and has demonstrated excellent customer service skills. He received a positive comment and happy face by T5 Taxi Area Forrester Unit by a passenger who was waiting to be loaded. Sewell was pleasant and approachable. Plus, he provided extra information for transportation alternatives due to the long waiting time.

Work Location: Taxi Operations

 

Date: 05/13/2022
Employee: Aleishia Thompson
Airport: Newark Liberty International Airport
Experience: While in the field checking on the taxi operation, I observed Aleishia Thompson professionally managing the consistent flow of passengers taking a taxi to leave the airport. In addition, she was assisting customers with questions with regard to shuttle service, uber pickup, and Coach USA questions. Aleishia provided a warm welcome/ closing and was knowledgeable concerning the questions asked.

Work Location: ABM Taxi Dispatch

 

Date: 05/12/2022
Employee: Monique Tomlinson
Airport: Newark Liberty International Airport
Experience: You can only win with Ms. Tomlinson on your team. Her attention to detail, troubleshooting skills and first- class customer service is what keeps our parking lots running smoothly!

Work Location: ABM Parking

 

Date: 05/12/2022
Employee: Nabila Salhi
Airport: Newark Liberty International Airport
Experience: Its always a pleasure to have Nabila in charge of the INS hall, she is always welcoming to the inbound passengers and always goes out of her way to help them. She is a great leader and resolves any problems that arise without any issues.

Work Location: ERMC

 

Date: 5/12/2022
Employee: Jose Fernandez
Airport: LaGuardia Airport
Experience: There was Mr. Jose Fernandez trying his best to empty out the overflowing trash cans at Terminal B's gate areas as soon as possible. Unfortunately, Mr. Fernandez was on his own. I approached Mr. Fernandez plus nominated him on how hard he was working and carrying the huge overfilled trash bags. He did express he was on the only one available due to a shortage in staff but he still had to do his job and for that I felt he needed a reward and recognition for his ability in handling the task at hand independently. Thank you Mr. Fernandez for your dedication at work!

Work Location: ABM Aviation Inc.

 

Date: 05/12/2022
Employee: Yolanda Shields
Airport: Newark Liberty International Airport
Experience: Where do we start? Thoughtful, proactive, dedicated and hard-working. The list goes on and on. Your transition to the sales office left a void in the office. Then we all got a chance to see that no matter where you were located, your commitment to making EWR a great airport increased ten-fold. Your hard work is greatly appreciated and we would like to say thank you for all that you do here for EWR!

Work Location: ABM Parking

 

Date: 05/11/2022
Employee: Ione Silva
Airport: Newark Liberty International Airport
Experience: Ms. Silva demonstrates the true meaning of customer service. Assisting our employee who park at Lot F on a daily basis takes great deal of patience. Ms. Silva we thank you for your 20 years + of dedicated service to EWR!

Work Location: ABM Parking

 

Date: 05/11/2022
Employee: Andrea Miller
Airport: Newark Liberty International Airport
Experience: Ms. Miller transitions from the office to field and no matter which location she works, the best customer service is always provided. We thank you for hard work and positive attitude!

Work Location: ABM Parking

 

Date: 05/11/2022
Employee: Gale Gyant
Airport: Newark Liberty International Airport
Experience: Ms. Gyant is a true gem! When I speak with her regarding any issue, it is just FYI because she handled it! Proactive, observant, helpful, responsible and friendly...We thank you for bringing all these wonderful qualities to EWR!

Work Location: ABM Parking

 

Date: 05/11/2022
Employee: Alice Foreman
Airport: Newark Liberty International Airport
Experience: We don’t always get at chance to say thank you due to the hustle and bustle of the day. Therefore, I would like to take this time to express my thanks to Ms. Foreman for always being helpful and gracious to our patrons and fellow employees here at EWR!

Work Location: ABM Parking

 

Date: 05/11/2022
Employee: Vincent Zingarello
Airport: Newark Liberty International Airport
Experience: Mr. Zingarello and I worked together during spring break when our parking lots were near full capacity. When the traffic attendant was preoccupied with a passenger, Mr. Zingarello stepped right in and put on two hats and guided our passengers to the locations that best suited their needs. This is the kind of dedication that keeps or parking lots functioning here at EWR.

Work Location: ABM Parking

 

Date: 05/11/2022
Employee: Rony Barahona
Airport: Newark Liberty International Airport
Experience: Mr. Barahona is the kind of employee that you want on your team. He shows up! Snow Storms, Spring Break, Tuesday and Wednesday Garage Closures… you name it, and he handles it! Thank you for your hard work!

Work Location: ABM Parking

 

Date: 5/10/2022
Employee: Kai Aduayom
Airport: Newark Liberty International Airport
Experience: Kai works on an account that is routinely checking-in on level 1 and is always approached by guests who enter the building from the parking lot area looking for airlines on other levels. On numerous occasions, I witnessed Kai go out of his way to assist guests with directions. For one of the guests, Kai come out from behind the counters and walked the person over to their requested location due to a language barrier.

Work Location: Worldwide Flight Services

 

Date: 05/10/22
Employee: Tineshwar Ghaness
Airport: Newark Liberty International Airport
Experience: Mr. Ghaness is an exemplary employee who always goes above and beyond his everyday duties. On numerous occasions, especially during Spring Break, Mr. Ghaness was asked to add additional responsibilities to his daily routine. Without skipping a beat, the work was completed as if it was a regular day. Hats off you to Mr. Ghaness for a Job Well Done!

Work Location: ABM Parking

 

Date: 05/10/22
Employee: Latesha Mayers
Airport: Newark Liberty International Airport
Experience: Customer Service at its Best!! Ms. Mayers, we thank you for your dedication to keeping the calm at our NJ Airport. You hard work is truly appreciated!

Work Location: ABM Parking

 

Date: 05/10/22
Employee: Hedwish Montalement
Airport: Newark Liberty International Airport
Experience: Mr. Montalement has shown that no feather can be ruffled here at EWR! There is no parking lot or patron issue that has not been addressed in my time working with Mr. Monalement. You are a true asset to Newark Airport and ABM Parking!!!

Work Location: ABM Parking

 

Date: 05/09/2022
Employee: CARLEEN REGIS
Airport: Newark Liberty International Airport
Experience: CARLEEN CONSISTENTLY PROVIDES EXCELLENT CUSTOMER SERVICE TO EVERY PERSON WHO WALKS THROUGH THE DOORS. SHE GREETS EVERYONE PROMPTLY AND IS AUTHENTIC AND WELCOMING. SHE GOES OUT OF HER WAY TO INTERACT PROFESSIONALLY AND WITH WARMTH. EVERY CONSESSION WITHIN THE AIRPORT WOULD BE FORTUNATE TO HAVE HER AS THEIR EMPLOYEE!

Work Location: LOCCITANE

 

Date: 05/09/2022
Employee: Jewel Mcintyre
Airport: Newark Liberty International Airport
Experience: Ms. Mcintrye shows up at work to WORK! Her vigilance and reporting skills are exactly what we need to keep our parking lots clean, safe and user-friendly. Thank you for your daily efforts!

Work Location: ABM Parking

 

Date: 05/09/22
Employee: Nodene Somerville
Airport: Newark Liberty International Airport
Experience: Whether helping employees, guiding passengers or manning the PRCS system, Ms. Somerville has it all under control. We thank you for you dedicated service!

Work Location: ABM Parking

 

Date: 05/09/22
Employee: Rodger Alvarado
Airport: Newark Liberty International Airport
Experience: Mr. Alvarado makes it look so easy on the toughest days. Thank you for bringing calmness to the hectic days. We appreciate all that you do!

Work Location: ABM Parking

 

Date: 05/09/2022
Employee: Lateisha Greaves
Airport: LaGuardia Airport
Experience: La teisha Greaves, portrayed exemplary care and commitment for our customers who she didn't even know. They were 2 elderly ladies who came to the incorrect terminal for a flight to Jamaica. The elderly ladies was actually flying on Spirit Airline and nt Aa. La Teisha made sure that they were reaccommadated on another flight on Spirit, and made sure that they were picked up and taken back to their homes. The next day she also made sure that they got on their flight. La Teisha showed so much compassion and care. She needs to be recognized and awarded. Rachel Pace at AA . Csa.

Work Location: ABM

 

Date: 05/08/2022
Employee: Gerson Martinez
Airport: Newark Liberty International Airport
Experience: Mr. Martinez has proven countless times to be an outstanding employee. Mr. Martinez, reports and owns any discrepancies in our parking lots. We thank you and value your contribution in making the parking lots more pleasant for our passengers.

Work Location: ABM Parking

 

Date: 05/08/2022
Employee: JOSUE HIRALDO
Airport: LaGuardia Airport
Experience: I was working; meeting inbound flights close to midnight and Mr. Hiraldo approached me regarding a distressed passenger who was missing her driver’s license and a couple of credit cards. The passenger arrived from one of the United flights and later realized that she cannot find her DL and CC. She was about to leave the airport and had asked for Mr. Hiraldo for assistance to help her find the missing cards. Mr. Hiraldo was very sincere and dedicated upon helping the passenger (Ms. Gonzales). Mr. Hiraldo instinctively asked if we can check the aircraft as a last resort. The items were found on the seat where passenger have dropped it by accident. Without Mr. Hiraldo’s quick response and kindness, these items may have been stored or discarded away. Left on board items are common but not a lot of it are returned or recovered right away. Kudos to Mr. Hiraldo!

Work Location: ABM AVAITION

 

Date: 05/08/2022
Employee: Lawanna Swinson
Airport: Newark Liberty International Airport
Experience: Team Work Makes the Dream Work and Ms. Swinson shows us all how the team should be run. Midnights are one of the toughest shifts but with Ms. Swinson on your shift, be prepared for a smooth tour. Thank you for your hard work and dedication!

Work Location: ABM

 

Date: 05/08/2022
Employee: Chakaris McBrown Jr.
Airport: JFK International Airport
Experience: Chakiris McBrown retrieved an item (wallet) from Jamaica Station Guideway. A passenger dropped their wallet on the tracks as she entered the AirTrain. This occurrence was during peak time for the AirTrain system. The wallet contained important documentation for the passenger to travel. The item retrieval was completed in a speedy and safe manner.

Work Location: Alstom Inc.

 

Date: 05/07/2022
Employee: Zakia Seldon
Airport: Newark Liberty International Airport
Experience: Ms. Seldon is an asset to ABM. Everyday she shows up with her "A Game" ready to go. From deterring illegal parkers to helping passengers. She handles it all! We thank her for a job well done every single day!

Work Location: ABM Parking Lot

 

Date: 05/06/2022
Employee: Christopher Wright
Airport: Newark Liberty International Airport
Experience: Good morning all - Please pass on my thanks to Academy bus driver Christopher Wright. This morning about 05:48AM, I was on personal business at Terminal A level 3 check-in roadway near door #2 and I noticed two elderly passengers (male with a walker) and female with a smarte carte loaded with bags were trying to board bus #4952. The bus pulled up as best it could due to the traffic congestion issues. The driver was very patient and polite in welcoming the passengers onboard and also inquiring where (airlines/terminals) they were going. Both passengers took a while to get on the bus with their bags safely. The bus was already knelt which makes it easier in accommodating the male passenger who was using a walker. Thank you driver Wright for being polite and professional in discharging your duties - by you greeted both passengers with a good morning and a smile goes a long way. Ramchandar Motiram The Port Authority Of New York and New Jersey.

Work Location: Academy Busing

 

Date: 05/06/22
Employee: Howard Rowley
Airport: Newark Liberty International Airport
Experience: I would like to take this time to thank Mr. Rowley for his contribution to EWR Airport. As a construction supervisor, Mr. Rowley handles situations as quick as they appear. Being proactive is second nature for Mr. Rowley and it is that kind of work ethics that keeps the our employees and patrons safe!

Work Location: ABM Parking

 

Date: 05/05/2022
Employee: Kalliope Mihalatos
Airport: Newark Liberty International Airport
Experience: Kalliope works in INS as an ACE and she is always willing to help everyone. She greets everyone with a smile and respect, she goes the extra steps to ensure that passengers understand where to go. She makes everyone feel welcomed.

Work Location: ERMC

 

Date: 05/05/2022
Employee: Vincent Zingarello
Airport: Newark Liberty International Airport
Experience: Patron was recognized by a customer for his outstanding customer service. Vincent noticed that the customer was having a problem with his tire. The customer had just returned from a 19 hour flight and his car had a flat tire. He called around and was able to find a co-worker that had an air compressor. They were able to fix the tire so that he could be on his way. Vincent is being recognized for Exceeding Expectations.

Work Location: ABM Parking

 

Date: 05/05/2022
Employee: Nailag Craig
Airport: Newark Liberty International Airport
Experience: A patron complimented Nailah for her helping with his tired being fixed. Nailah was called by her co-worker, Vincent Zingarello looking for an air compressor. Nailah went to her car and retrieved her personal compressor to assist the customer. The patron was able to get his tire fixed and get on his way, appreciative of their help. Nailah is being dominated for Exceeding Expectations.

Work Location: ABM Parking

 

Date: 5/3/22
Employee: Melissa DeJesus
Airport: Newark Liberty International Airport
Experience: It was an absolute pleasure working with Melissa today. She owned the entire shift and completely exceeded my expectations. She is a rockstar and is going very far with our company. Keep it up Melissa great job!

Work Location: OTG

 

Date: 05/03/2022
Employee: Gerson Martinez
Airport: Newark Liberty International Airport
Experience: Thank you for always being so helpful and pleasant Gerson from Lot bleeds to C garage being full you are always welcoming to customers and staff, Thank you!

Work Location: ABM

 

Date: 5/2/22
Employee: Geraldine Davis
Airport: Newark Liberty International Airport
Experience: May 2 2022 day shift Thank you for being so friendly and coming out to help at the A gate, always a friendly smile

Work Location: ABM

 

Date: 5/1/22
Employee: JEAN URBINA
Airport: LaGuardia Airport
Experience: Nice worker Cashier:Shammi. Very fast & efficient checkout with Shammi.

Work Location: HMSHOST - SHAKE SHACK

 

Date: 5/1/22
Employee: Alfred Simmons
Airport: Newark Liberty International Airport
Experience: Alfred was working at the North East Corridor, no Terminal above, he is always ready to assist customers and has a kind and courteous, calming demeanor, Thank you Alfred!

Work Location: ERMC

 

Date: 5/1/22
Employee: Sherry Winograd
Airport: Newark Liberty International Airport
Experience: Sherry has been volunteering for Traveler's Aid for nearly 11 years and truly enjoys assisting passengers make their connections by providing superior customer experience. She recently introduced herself to a team of Port Authority staff conducting a customer experience & wayfinding walkthrough within EWR's Terminal B. She requested assistance in addressing some observed customer pain points relating to signage. She articulated that she helps countless customers exiting the Customs Hall find their way to various ground transportation options and recommended the signage be updated to reflect Ride-app pick-up locations as well as more clearly provide direction to EWR's AirTrain. Sherry exceeded the group's expectations by offering unique solutions to assist customers while also never ceasing to provide frontline customer service during the interaction. The airport is extremely lucky to have volunteers like Sherry.

Work Location: Travelers Aid

 

Date: 05/01/2022
Employee: John Tam
Airport: Newark Liberty International Airport
Experience: The last 3 days while on duty I have noticed John being very proactive with setting up extra stanchions at both B1 and SAS counters in order to help manage long queuing and volume. John did not need any direction from PA staff, but instead took it upon himself to take care of the problem before it got out of hand. Whenever I see him on duty his professionalism and customer service is excellent.

Work Location: ERMC

 

Date: 5/1/22
Employee: Diomis Romero
Airport: JFK International Airport
Experience: ACES Diomis went above and beyond with a passenger who lost her flight back to Puerto Rico, she assisted her at the Airline HELP Desk. Thank you for always do an excellent job.

Work Location: ERMC Aviation/ ACES

 

Date: 5/1/22
Employee: Anacaris Fernandez
Airport: JFK International Airport
Experience: Admin Anacaris assisted one person via phone call at ( JFK Customer Services Phone/ Translation- Spanish) that her sister was lost at the terminal and lost her flight to Puerto Rico. She explain her what her sister should do in order to have a new flight. The passenger sister called again the office because she wasn't able to find the Airline HELP Desk. Her sister was so scared and worry about her because she was crying and cant speak English. Anacaris went to terminal 5 and met up with the passenger and assisted her with ACES on duty at terminal at the moment. Passenger was able to schedule a new flight the same day. Thank you for your excellent Job, and also Diomis Romero, Janie W, who also assisted the passenger with the boarding process.

Work Location: ERMC Aviation/ Admin

 

Date: 5/1/22
Employee: Janie Westfield
Airport: JFK International Airport
Experience: ACES Janie did an excellent Job assisting a passenger who lost her flight to Puerto Rico, She assisted her with her boarding process after been lost at the terminal and rescheduled to a new flight. Thank you for all your help and always do the best for the passenger.

Work Location: ERMC Aviation/ ACES

 

Date: 05/01/2022
Employee: Rafael Carvahlo
Airport: Newark Liberty International Airport
Experience: Rafael always receives customers with a big warm smile and he always makes sure that they are well attended. He always goes the extra mile to make sure that the customers are well served. He also brings a very vibrant and energetic energy into the workplace.

Work Location: Red Mango/The Grove, Inc.

 

Date: 05/01/2022
Employee: Anna Brody
Airport: Newark Liberty International Airport
Experience: Customer Elizabeth Epstein submitted a Comment Card stating that she was treated with such respect and compassion while being patted down or her insulin pump. She should be a model for all TSA agents during pat down.

Work Location: TSA

 

Date: 5/1/22
Employee: Gabrielle White
Airport: Newark Liberty International Airport
Experience: She was mentioned on Twitter regarding her customer service

Work Location: World Bean

 

Date: 5/1/22
Employee: Henfry Alvarez
Airport: LaGuardia Airport
Experience: Henfry was on the move and quickly assuring the passenger's bags were secured on the luggage belt to load on the plane. You can see Henfry hustling to keep up with the drop off bag demand, but also stayed ahead with answering any questions passengers had at Terminal A. Even though baggage handling can be a heavy task, Henfry embraced the excitement it generates to boost his work morale, production, and efficiency.

Work Location: Prime Flight

 

Date: 5/1/22
Employee: Johanna Cruz
Airport: LaGuardia Airport
Experience: I witnessed Johanna in the concessions area at Terminal A cleaning the diligently from the tabletop counters, floors, trash cans and windows. There was definitely a sense of dedication and thoroughness that it made me witness what an exceptional airport worker we have at LGA.

Work Location: Roma Cleaning

 

Date: 5/1/22
Employee: Serge Jean-Francois
Airport: LaGuardia Airport
Experience: Serge was handling more that one responsibility at the time. From supervising the bus drivers, answering inquires from passengers and at the same time, accommodating a crying passenger who was in dyer need to get to Terminal C from B which is not close at all. Serge immediately stopped one of his smaller shuttle buses and directed the driver to take the distressed passenger straight to Terminal C. It was incredible to see the heart felt concern Serge demonstrated to the passenger. You can see the gratefulness and ease Serge brought to the passenger. It makes me happy to see an airport employee who is customer facing go above and beyond to assist our customers to the best of his abilities.

Work Location: ABM Bussing

 

Date: 5/1/22
Employee: Arlene Scarlett
Airport: JFK International Airport
Experience: I would like to thank Ms. Arlene Scarlett for the outstanding service she provided to my friend who needed wheelchair assistance in getting from Terminal 4 to Terminal 2 in order to catch his flight back home to Columbus, Ohio. In addition, Arlene directed my friend’s wife to the right counter to check their bags. Arlene’s friendly attitude, care, concern, patience and professional was great appreciated by my friend, his wife and myself. Arlene made a difficult job look easy! Thank you Arlene for all your hard work.

Work Location: ERMC

 

Date: 4/30/22
Employee: Carlos Ozoria
Airport: JFK International Airport
Experience: Carlos Ozoria is a hard and reliable ACES. Mr. Ozoria as a worker is cordial, respectful and kind., but, as a representative of the Port Authority and EMRC at JFK Airport, is irreplaceable because, of his knowledge and experience as a customer service agent. Mr. Ozoria always treats every passenger with respect and interest in the need of each and every passenger.

Work Location: EMRC

 

Date: 4/28/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: She is very hard working, sincere employee, always nice with her guest passenger.

Work Location: ERMC

 

Date: 04/25/2021
Employee: Maldonado Kattia
Airport: JFK International Airport
Experience: Aces K. Maldonado was observed assisting a elderly passenger that arrived on Delta flight from Cleveland Ohio. This passenger is schedule to connect on an Air Serbia flight later in the day, unfortunately he left his passport at home on the counter top in Cleveland. Aces Kattia went above and beyond in assisting him to book a return flight to retrieve his passport then return to catch his Air Serbia flight a day later as she guided him on how to change his ticket for a day later. This passenger was very grateful as he only speak Russian and had arrived at terminal 4 then he had to go to terminal 1 for Air Serbia to change his ticket then to terminal 2 to board his flight back to Cleveland. Thank you aces K. Maldonado.

Work Location: ERMC

 

Date: 4/25/22
Employee: Patricia Taylor
Airport: Newark Liberty International Airport
Experience: Patricia, Thank you for being so helpful and kind to our Customers. Even though it was busy at Terminal C with an Air Train shutdown, you helped each customer that came to you with a smile, Thank you!

Work Location: ERMC

 

Date: 04/25/22
Employee: Candido Cepeda
Airport: Newark Liberty International Airport
Experience: Thank you Candido for your dedication to customer service. Your helpful approach to the many customers that traveled thru P4 during our busing operation is appreciated, especially when they needed a helping hand off the bus and escorted into the P4 lobby, Thank you!

Work Location: ERMC

 

Date: 04/25/2022
Employee: Linesh Shah
Airport: Newark Liberty International Airport
Experience: I over heard conversation between this employee and passengers. Passenger asking for Rental Car and Linesh went with them to show how to get Airtrain and where to go. This is beyond expectation.

Work Location: Dunkin' Donuts

 

Date: 4/24/22
Employee: Lisa Johnson
Airport: Newark Liberty International Airport
Experience: Lisa is kind and friendly, she tried her best to help expedite me out of the parking lots when there was a delay with the proxy cards, much appreciated Lisa !

Work Location: ABM Parking

 

Date: 04/24/22
Employee: Amrita Ramnarine
Airport: Newark Liberty International Airport
Experience: Great job Amrita keeping our customers informed on which train and bus to board during our partial Air Train reduction last week , Thank you!

Work Location: ERMC

 

Date: 04/23/2022
Employee: Fabian Moodie
Airport: JFK International Airport
Experience: Fabian Moodie encountered a passenger at Terminal 4 (AirTrain Platform) in distress. He advised that the passenger was having a panic attack. Apparently, she lost her backpack containing her travel documents. Fabian was able to calm the passenger down. With comforting words, the passenger calmed down and took her medication. He requested permission to escort her to Jamaica Station where her backpack was found. Fabian had gained her trust, and she allowed him to take the lead in helping.

Work Location: Alstom Inc.

 

Date: 4/22/2022
Employee: Juan Garcia
Airport: JFK International Airport
Experience: Passenger from Smarte Carte Bag Storage at T4took the time out to write a positive comment regarding the service Juan Garcia provided. “Amazing service. The gentleman who was there and provided service was very genuine.”

Work Location: SmarteCarte

 

Date: 04/22/2022
Employee: Komal Patel
Airport: Newark Liberty International Airport
Experience: Komal is a assets to Dunkin as well as PA. She is always connect to customers for their requirements.

Work Location: Dunkin' Donuts

 

Date: 04/20/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: I found Syeda very proactive and approachable, very friendly interacting with passengers with a fresh smile.

Work Location: ERMC

 

Date: 4/19/22
Employee: Alex Luciano
Airport: JFK International Airport
Experience: Alex Luciano is the project manager for the Customer Service program and I want him to be recognized for going above and beyond assisting a passenger that was stranded at the jetblue terminal, the passenger was trying to travel to the Dominican Republic but he got stranded and did not have money to buy any food so Alex came to the terminal while I was talking to the passenger; Mr Luciano got involved with the passenger situation and decided to buy food for the passenger and help to book the passenger in the next available fly. Thank you Alex for going above and beyond.

Work Location: ERMC

 

Date: 4/19/2022
Employee: Sandeep Singh
Airport: JFK International Airport
Experience: T4 passenger posted this comment about Smartecarte Porter Sandeep Singh. SANDEEP was so helpful in so many ways truly. He was patient, kind,. explained the process, helped us throughout. He was a ten out of ten Can't thank him enough.

Work Location: Smartecarte

 

Date: 04/19/222
Employee: Jenell McKenzie
Airport: JFK International Airport
Experience: The employee often welcomes passengers as they start exiting the Customs/Immigration area and asks if they have any questions. She is willing to go the extra mile to assist those in need.

Work Location: ERMC

 

Date: 04/16/2022
Employee: Fabian Moodie
Airport: JFK International Airport
Experience: A customer reported: In the Terminal 5 station, the employee saw me walking up to him and asked if he could help me. I asked him which train would take me to the Rental Car Center. He pointed to the correct track, and said, "Take this one three stops to Federal Circle. It's coming now." I thanked him and he said, "Have a nice day." The employee was welcoming, approachable and attentive.

Work Location: Alstom

 

Date: 4/16/2022
Employee: Charles Lloyd
Airport: JFK International Airport
Experience: Charles Lloyd received an exemplary review based on his customer service skills when he assisted an elderly passenger get reunited with their family member after getting lost on the AirTrain. The passenger filled out a QR Survey and provided the following comment - "C. Lloyd was soo helpful and kind his presence was very much appreciated. Like an angel sent from above Even with a mask on I could tell how happy he was. Please advise him thank you so much for his excellent customer service and proving to us we do have kind people in this world thank you thank you so much" - Great Job Charles.

Work Location: Alstom

 

Date: 04/14/22
Employee: Jewell Mclntyre
Airport: Newark Liberty International Airport
Experience: I would like to recognize Jewell Mclntyre for her above and beyond service throughout a very challenging week with parking availability. Jewell was out there assisting extremely angry customers, employees and directing traffic at the short-term A/B parking lot. Jewell was proactive and provided the best level of service possible to our customers while maintaining a positive attitude. Jewell is a true asset to the team and essential to our parking operation. I want to thank Jewell for her assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 04/14/22
Employee: Christopher Schwartz
Airport: Newark Liberty International Airport
Experience: I would like to recognize Christopher for his above and beyond service throughout a very challenging week with parking availability. Christopher was out there assisting extremely angry customers, employees and directing traffic while still attending to his supervisory duties. Christopher was proactive and provided the best level of service possible to our customers. Christopher is a true asset to the team and essential to our parking operation. I want to thank Christopher for his assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 04/14/22
Employee: Nailah Craig
Airport: Newark Liberty International Airport
Experience: I would like to recognize Nailah for her above and beyond service throughout a very challenging week with parking availability. Nailah was working as one of the PRCS supervisors answering calls from extremely angry customers and employees from all parking lots. Nailah demonstrated patience and a positive attitude when answering numerous back to back calls. Nailah is a true asset to the team and essential to our parking operation. I want to thank Nailah for her assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 04/14/22
Employee: Monique Tomlinson
Airport: Newark Liberty International Airport
Experience: I would like to recognize Monique for her above and beyond service throughout a very challenging week with parking availability. Monique was out there assisting extremely angry customers, employees and directing traffic while still attending to her supervisory duties. Monique was proactive and provided the best level of service possible to our customers while maintaining a positive attitude. Monique is a true asset to the team and essential to our parking operation. I want to thank Monique for her assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 04/14/2022
Employee: Manleen Setimbi
Airport: JFK International Airport
Experience: A passenger was confused regarding transportation to another airport and had a previously arranged voucher. Manleen shared her knowledge and quickly connected the passenger with the service that would allow enough time to make a connecting flight. Thanks for stepping in to help, Manleen!

Work Location: ERMC

 

Date: 4/13/22
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: ACES Ysvania ,Ciriaco helped a stranded family that day with her extraordinary service .That stranded family was supposed to go to a shelter and they been waiting at t#2 with their 3yrs old child without any help .When they heard aces Ysvania speaks Spanish and they came forward to ask for help. Aces Ysvania helped them with all kind of assistance that she could .That family was sent to shelter with urban pathways provided by Pa 76.

Work Location: ERMC

 

Date: 04/13/2022
Employee: Kwasi Agyemang
Airport: Newark Liberty International Airport
Experience: Mr agyemang is always willing to help passengers and fellow coworkers out Today he was here to assist with a family of 5 connecting from Ewr to dca and iad mex Just as flight was getting close to stop checking in Passenger had an issue with the infant ticket He stepped in and fix the ticket Passenger was able to check in and make the flight He’s always helping at the lobby. Thank you for always helping And caring

Work Location: United airlines

 

Date: 4/13/2022
Employee: Willie Calloway
Airport: LaGuardia Airport
Experience: What a pleasure to have met Willie as he was greeting all the customers with a smile. Willie has 25 yrs at LGA and voiced how it made his day to get recognized for a nomination. His smile is very contagious and welcoming as he socializes with everyone on airport to inquire if any assistance is needed to wish everyone a nice, blessed day. Thank you Willie for being a dedicated airport employee and carrying out great customer service.

Work Location: ABM Aviation

 

Date: 4/13/2022
Employee: Venessa Tejeda
Airport: LaGuardia Airport
Experience: It was a high volume passenger day and Venessa was on point assisting customers in the Baggage Claim area. Venessa found children playing on the luggage belt which is not safe especially, not knowing when they will be activated and delivering luggage. She made a friendly announcement for passengers and the children to keep the luggage belt area clear to avoid inquires. The manner Venessa handled the big crowds and multitasked her responsibilities, demonstrated a great job!

Work Location: ERMC

 

Date: 04/13/2022
Employee: Umair Saeed
Airport: LaGuardia Airport
Experience: I would like to recognize Mr. Umair Saeed for always going above and beyond everyday he comes in for work. Today specifically he truly went above and beyond in assisting and saving a passenger's life. A passenger fell down the escalator from Level 1 all the way down to Level 2. Aces Saeed, with his quick thinking pressed the emergency stop button as the passenger's pants got stuck in the escalator. Aces Saeed all while helping the passenger also called his supervisors and did all the right steps in making sure we got all the information needed to inform PAPD/EMS. Aces Saeed then provided this passenger with tissues and a chair to sit on and made sure he was okay until EMS arrived. I would like to take this time to THANK YOU Saeed for ALL that you do!

Work Location: ERMC

 

Date: 4/13/2022
Employee: Olga Chang
Airport: LaGuardia Airport
Experience: During my inspections of the restrooms at Terminal B, I noticed Olga because of her pleasant welcoming to all entering the women's restroom. Plus the restroom smelled clean and fresh. As I approached her to tell her what a good job she has done, Olga began to inform me of all the cleaning products she uses and how diligently she cleans from the bathroom stalls to the sinks and trash removal. It was impressive to capture Olga doing an amazing job with cleanliness. Thank you Olga for your hard work!

Work Location: ABM Aviation

 

Date: 04/13/22
Employee: Maria Rodriguez
Airport: Newark Liberty International Airport
Experience: I would like to recognize Maria Rodriguez for her above and beyond service throughout a very challenging week with parking availability. Maria was out there assisting extremely angry customers, employees and directing traffic. Maria was proactive and provided the best level of service possible to our customers while maintaining a positive attitude. Maria is a true asset to the team and essential to our parking operation. I want to thank Maria for her assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 04/13/22
Employee: Roger Alvarado
Airport: Newark Liberty International Airport
Experience: I would like to recognize ABM Supervisor, Roger Alvarado, for exceeding expectations through a very challenging week with parking availability. I am the parking lot PA Supervisor and having to answer numerous questions and staff request from my superiors, my communication with Roger was constant. Roger never hesitated, kept calm, and with a positive attitude responded promptly to all our needs. Roger demonstrated above and beyond leadership in ensuring we had sufficient staff to handle the demand at hand. I want to thank Roger for being such a pleasure to work with on a regular but especially during these challenging times.

Work Location: ABM

 

Date: 4/13/22
Employee: Irma Silva
Airport: Newark Liberty International Airport
Experience: I would like to recognize Irma Silva for her above and beyond service throughout a very challenging week with parking availability. Irma was out there assisting extremely angry customers, employees and directing traffic while still attending to her supervisory duties. Irma was proactive and provided the best level of service possible to our customers while maintaining a positive attitude. Irma is a true asset to the team and essential to our parking operation. I want to thank Irma for her assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 04/13/22
Employee: Tinesh Ghaness
Airport: Newark Liberty International Airport
Experience: I would like to recognize ABM Supervisor, Tinesh Ghaness, for exceeding expectations throughout a very challenging week with parking availability. I am the parking lot PA Supervisor and having to answer numerous questions and staff request from my superiors, my communication with Tinesh was constant. Tinesh never hesitated, kept calm, and with a positive attitude responded promptly to all our needs. Tinesh demonstrated above and beyond leadership in ensuring we had sufficient staff to handle the demand at hand. I want to thank Tinesh for being such a pleasure to work with on a regular but especially during these challenging times.

Work Location: ABM

 

Date: 4/13/22
Employee: Vincent Zingarello
Airport: Newark Liberty International Airport
Experience: I would like to recognize Vincent for his above and beyond service throughout a very challenging week with parking availability. Vincent was out there assisting extremely angry customers, employees and directing traffic while still attending to his supervisory duties. Vincent was proactive and provided the best level of service possible to our customers while maintaining a positive attitude. Vincent is a true asset to the team and essential to our parking operation. I want to thank Vincent for his assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 4/13/22
Employee: Gale Gyant
Airport: Newark Liberty International Airport
Experience: I would like to recognize Gale for her above and beyond service throughout a very challenging week with parking availability. Gale was working as one of the PRCS supervisors answering calls from extremely angry customers and employees from all parking lots. Gale demonstrated patience and a positive attitude when answering numerous back to back calls. Gale is a true asset to the team and essential to our parking operation. I want to thank Gale for her assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 04/13/22
Employee: Nodene Somerville
Airport: Newark Liberty International Airport
Experience: I would like to recognize Nodene for her above and beyond service throughout a very challenging week with parking availability. Nodene was out there assisting extremely angry customers, employees and directing traffic while still attending to her supervisory duties. Nodene was proactive and provided the best level of service possible to our customers while maintaining a positive attitude. She was also working as one of the PRCS supervisors answering calls from all parking lots. She demonstrated patience and a positive attitude when answering numerous back to back calls. Nodene is a true asset to the team and essential to our parking operation. I want to thank Nodene for her assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 04/13/22
Employee: Andrea Miller
Airport: Newark Liberty International Airport
Experience: I would like to recognize Andrea for her above and beyond service throughout a very challenging week with parking availability. Andrea was working as one of the PRCS supervisors answering calls from extremely angry customers and employees from all parking lots. Andrea demonstrated patience and a positive attitude when answering numerous back to back calls. Andrea is a true asset to the team and essential to our parking operation. I want to thank Andrea for her assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 04/13/22
Employee: Gerson Martinez
Airport: Newark Liberty International Airport
Experience: I would like to recognize Gerson for his above and beyond service throughout a very challenging week with parking availability. Gerson was out there assisting extremely angry customers, employees and directing traffic while still attending to his supervisory duties. Gerson was proactive and provided the best level of service possible to our customers while maintaining a positive attitude. Gerson is a true asset to the team and essential to our parking operation. I want to thank Gerson for his assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 04/13/22
Employee: Zakia Seldon
Airport: Newark Liberty International Airport
Experience: I would like to recognize Zakia for her above and beyond service throughout a very challenging week with parking availability. Zakia was working as one of the PRCS supervisors answering calls from extremely angry customers and employees from all parking lots. Zakia demonstrated patience and a positive attitude when answering numerous back to back calls. Zakia is a true asset to the team and essential to our parking operation. I want to thank Zakia for her assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 04/13/22
Employee: Howard Rowley
Airport: Newark Liberty International Airport
Experience: I would like to recognize Howard for his above and beyond service throughout a very challenging week with parking availability. Howard was out there assisting extremely angry customers, employees and directing traffic while still attending to his supervisory duties. Howard was proactive and provided the best level of service possible to our customers while maintaining a positive attitude. Howard is a true asset to the team and essential to our parking operation. I want to thank Howard for his assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 04/13/22
Employee: Paul Maldonado
Airport: Newark Liberty International Airport
Experience: I would like to recognize Paul for his above and beyond service throughout a very challenging week with parking availability. Paul was out there assisting extremely angry customers, employees and directing traffic. Paul was proactive and provided the best level of service possible to our customers while maintaining a positive attitude. Paul is a true asset to the team and essential to our parking operation. I want to thank Paul for his assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 4/13/22
Employee: Alice Foreman
Airport: Newark Liberty International Airport
Experience: I would like to recognize Alice for her above and beyond service throughout a very challenging week with parking availability. Alice was out there assisting extremely angry customers, employees and directing traffic. Alice was proactive and provided the best level of service possible to our customers while maintaining a positive attitude. Alice is a true asset to the team and essential to our parking operation. I want to thank Alice for her assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 04/13/22
Employee: Luis Martinez
Airport: Newark Liberty International Airport
Experience: I would like to recognize Luis for his above and beyond service throughout a very challenging week with parking availability. Luis was out there assisting extremely angry customers, employees and directing traffic. Luis was proactive and provided the best level of service possible to our customers while maintaining a positive attitude. Luis is a true asset to the team and essential to our parking operation. I want to thank Luis for his assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 04/13/22
Employee: Wilfredis Rivera
Airport: Newark Liberty International Airport
Experience: I would like to recognize Wilfredis for his above and beyond service throughout a very challenging week with parking availability. Wilfredis was out there assisting extremely angry customers, employees and directing traffic. Wilfredis was proactive and provided the best level of service possible to our customers while maintaining a positive attitude. Wilfredis is a true asset to the team and essential to our parking operation. I want to thank Wilfredis for his assistance on a regular day but especially during these challenging times.

Work Location: ABM

 

Date: 4/12/22
Employee: Maritza Cardoso
Airport: LaGuardia Airport
Experience: On one of our very heavy passenger volume days I noticed Maritza welcome passengers at the all gates sign in Terminal B. She gave guests as much information as possible in order to make sure they got to their flights on time due to long TSA lines. Even with hectic and long lines she kept a smile on her face that you could see through her mask and kept giving information without missing a beat!

Work Location: ABM Guest services

 

Date: 4/12/22
Employee: Digna Perez
Airport: JFK International Airport
Experience: Ms. Digna Perez is an exceptional human being therefore, it also contributes for me to nominate her as the best customer service agent for our Co. Adding also to that. The most humble, capable and reliable co worker you could ever have. Ms. Perez, is all you look for in a customer service agent.

Work Location: EMRC

 

Date: 04/12/2022
Employee: Pratima Pharsi
Airport: JFK International Airport
Experience: Supv. P. Pharsi was observed assisting an elderly non-English speaking passenger to connect with her relative who was picking her up. Passenger did not have a working phone, Supv Pratima used her phone and assist the passenger with her luggage to the designated are to get pick up.

Work Location: Unifi Services

 

Date: 04/12/2022
Employee: Abdul Chowdury
Airport: JFK International Airport
Experience: An older couple missed a connecting flight and were tired and frustrated after a long international trip. They asked for support in rebooking and for wheelchair assistance post security. Abdul Chowdury was nearby and was easy to approach and extremely responsive when the situation was explained. He immediately made arrangements to secure wheelchair support seamlessly. The couple were relieved and grateful. Thanks, Abdul!

Work Location: ERMC

 

Date: 04/12/2022
Employee: Md Rahman
Airport: JFK International Airport
Experience: Md Rahman was on his way to an assignment and was asked by his supervisor to help with a more pressing immediate passenger request post security. He pivoted graciously and showed such care with an older couple who needed extra support. The travelers responded to his caring nature as he engaged them both in conversation, easing the experience after a frustrating travel experience. Thanks for being a great role model, Md!

Work Location: ERMC

 

Date: 04/11/2022
Employee: Berkeley Smith
Airport: Newark Liberty International Airport
Experience: Berkeley approached a passenger who was upset and crying. He asked her how he could help, however there was a language barrier. Berkeley quickly turned to his tablet in an attempt to translate and determine what was distressing the passenger and was able to ascertain that the passenger was lost and in need of ground transportation. In order to make the passenger more comfortable, Berkeley requested that his supervisor escort the passenger to the United counter in order for her to be able to communicate with a Spanish speaking representative who could better explain the passenger's options. They were able to secure an Uber for the passenger to get to her destination. Berkeley was extremely empathetic to the passenger's distress and absolutely went the extra mile to ease her anxiety. He kept the AOC advised of each step he took in assisting the passenger. For these reasons, I believe Berkeley demonstrated a high level of respect.

Work Location: ERMC

 

Date: 04/09/2022
Employee: Tasneem Rafique
Airport: JFK International Airport
Experience: While pushing a passenger through CBP Primary, Ms. Rafique observed a child crying by themselves within CBP. Ms. Rafique spoke to the child and discovered that the child had got separated from her mother within the queue. Ms. Rafique set her wheelchair passenger aside and assisted the child in locating their mother.

Work Location: ERMC

 

Date: 04/09/2022
Employee: Berna Joseph
Airport: JFK International Airport
Experience: Berna discovered a wallet left at the checkout register belonging to a man and his family who had made some purchases. She immediately brought the wallet to the Info Desk hoping to page the passenger. Her conscientiousness and attentiveness resulted in the wallet being safely reunited with the owner.

Work Location: Paradies

 

Date: 04/09/2022
Employee: Denise Goedig
Airport: JFK International Airport
Experience: Travelers Aid volunteer Denise had just started her shift when a nearby store representative brought over a left behind wallet. Denise made paging requests and then reached out to the airline and finally social media avenues to locate the traveler. These efforts were successful and the owner was gratefully reunited with his lost item. Denise went above and beyond to make sure the lost item did not fall into the wrong hands. Thanks, Denise!

Work Location: Travelers Aid

 

Date: 4/8/22
Employee: Angel Lopez
Airport: JFK International Airport
Experience: For the past few weeks I have seen Mr. Lopez performing his duties as a maintenance employee which, he takes very seriously. His performance on the job is done with excellence and graciousness. Mr. Lopez is someone that you personally would like to be working for you. He is reliable, always cordial, self efficient. Airways Co. Should be extremely greatful to have a worker like Mr. Angel lopez.

Work Location: Airways maintenance

 

Date: 4/08/2022
Employee: Jennifer Telesford
Airport: JFK International Airport
Experience: I want to nominate my wonderful coworkers for an excellent job. Today is one of those days that as soon as you walk to the terminal you found yourself surrounded by hundreds of passengers some of them stranded due to the fact that jetblue Delta and American Airlines cancelled hundreds of flights, my coworkers; Jennifer Telesford, Ysvania Ciriaco, Digna Mara Morel and supervisor Pratima Phasil went above and beyond assisting these passengers: directing them, helping with transportation, hotels info and general information. Thank you to all these wonderful, hard working ladies for their dedication and a very well done job. Very proud of all of you guys.

Work Location: ERMC Aviation

 

Date: 4/8/22
Employee: Digna Mara Morel
Airport: JFK International Airport
Experience: I want to nominate my wonderful coworkers for an excellent job. Today is one of those days that as soon as you walk to the terminal you found yourself surrounded by hundreds of passengers some of them stranded due to the fact that jetblue Delta and American Airlines cancelled hundreds of flights, my coworkers; Jennifer Telesford, Ysvania Ciriaco, Digna Mara Morel and supervisor Pratima Phasil went above and beyond assisting these passengers: directing them, helping with transportation, hotels info and general information. Thank you to all these wonderful, hard working ladies for their dedication and a very well done job. Very proud of all of you guys.

Work Location: ERMC

 

Date: 4/8/22
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: I want to nominate my wonderful coworkers for an excellent job. Today is one of those days that as soon as you walk to the terminal you found yourself surrounded by hundreds of passengers some of them stranded due to the fact that jetblue Delta and American Airlines cancelled hundreds of flights, my coworkers; Jennifer Telesford, Ysvania Ciriaco, Digna Mara Morel and supervisor Pratima Phasil went above and beyond assisting these passengers: directing them, helping with transportation, hotels info and general information. Thank you to all these wonderful, hard working ladies for their dedication and a very well done job. Very proud of all of you guys.

Work Location: ERMC

 

Date: 4/8/22
Employee: Pratima Phasi
Airport: JFK International Airport
Experience: I want to nominate my wonderful coworkers for an excellent job. Today is one of those days that as soon as you walk to the terminal you found yourself surrounded by hundreds of passengers some of them stranded due to the fact that jetblue Delta and American Airlines cancelled hundreds of flights, my coworkers; Jennifer Telesford, Ysvania Ciriaco, Digna Mara Morel and supervisor Pratima Phasil went above and beyond assisting these passengers: directing them, helping with transportation, hotels info and general information. Thank you to all these wonderful, hard working ladies for their dedication and a very well done job. Very proud of all of you guys.

Work Location: ERMC

 

Date: 04/07/2022
Employee: Enroll Sahitaj
Airport: LaGuardia Airport
Experience: I witnessed Enroll in action as he worked the taxi que line indoor and outdoor at Terminal B. Enroll a Taxi Dispatcher for ABM Taxi was helping our passengers safely and with courtesy to assist them to get a taxi as soon as possible. It was a high passenger volume day at LGA but Enroll did his best to exceed his work responsibilities to make sure the passengers were well taken care of. Its great knowing we have proactive airport employees like Enroll.

Work Location: ABM Taxi

 

Date: 4/7/2022
Employee: Usman Cheema
Airport: Newark Liberty International Airport
Experience: Usman is such a great employee. WE started a WE VALUE YOU bundle deal in which the employees have to make sure all sandwiches in the deal has a sticker. So that mean constantly stickering through out the day and constantly making sure items are in stock and HE DOES AN AWESOME JOB!!! I went one morning to double check they were in compliance and he not only had it already done, he showed me his plan on how he would keep it maintained!!! I truly thank him for all of his hard work!!!

Work Location: HMS HOST

 

Date: 04/06/2022
Employee: Medjine Dure
Airport: Newark Liberty International Airport
Experience: I would like to nominate ERMC ACES Medjine Dure for We Soar for not only taking OWNERSHIP of a task given to her but going above and beyond in completing it. She was asked at the Landside Control Desk to compile into a document, the yellow sticky notes at the front station. Not only did she do so, but made a complete list, emailed it to all in that work in this room of all necessary and most often called numbers. Outstanding job and it is much appreciated. Continue to Soar.

Work Location: ERMC

 

Date: 4/5/2022
Employee: Indranie Ramkissoon
Airport: LaGuardia Airport
Experience: Indranie is a very polite employee, always willing to answer any question asked by customers in Terminal B. she always has a smile on her face.

Work Location: Abm parking

 

Date: 04/05/2022
Employee: Jannette Medina
Airport: Newark Liberty International Airport
Experience: The Port Authority in conjunction with Munich have been working together in bussing passengers from A2 to A3 during peak departure times in order to alleviate TSA wait times since the A1 satellite has closed. On the morning of April 5, 2022, Jannette from Omni Serve was deployed to direct passengers in A2 to the United Lobby in order to board the shuttle bus. While on post, I observed Janette actively assisting our customers with a smile. In addition to being extremely courteous and helpful, Janette also carried luggage down the stairs for multiple passengers. The customers expressed their gratitude to Jannette for going above and beyond to assist them. I thanked Jannette as well for her eagerness to make our customer's experience with the bussing operation be the best it could be.

Work Location: Omni Serve

 

Date: 4/4/22
Employee: Indra Maywalall
Airport: JFK International Airport
Experience: A distressed pax came to us very upset, complaining about Jet Blue and how awful the service he had received from the jet blue employees and requested, a mode of transport to LGA, which Sup Indra took very seriously and made sure she got her ride to LGA with no problem, after calming her down.

Work Location: EMRC

 

Date: 04/02/2022
Employee: Lisa Roberts
Airport: Newark Liberty International Airport
Experience: Lisa Roberts (ABM EWR), observed a woman tossing unknown items over a fence on the airport. Ms. Roberts' quick actions caused the woman to stop and flee area. Ms. Roberts has been an exemplary employee who is always willing to go above and beyond her duties.

Work Location: ABM Parking

 

Date: 04/02/2022
Employee: Areti Panteleakis
Airport: Newark Liberty International Airport
Experience: Areti Panteleakis (ABM EWR) was on tour when an incident occurred where a woman was tossing unknown items over a fence. Ms. Panteleakis reported to the remote field office to assist the Port Authority in securing video to aid in apprehending the individual.

Work Location: ABM Parking (EWR)

 

Date: 04/02/2022
Employee: Tineshwar Ghaness
Airport: Newark Liberty International Airport
Experience: Mr. Ghaness was on the go within minutes of starting his shift to aid in locating the credentials of an employee who was observed breaking the rules. Mr. Ghaness has shown up for the cause on numerous occasions and will not stop until the necessary information is found. We are happy to have him on our team!

Work Location: ABM Parking (EWR)

 

Date: 4/1/22
Employee: Pratima Pharsi
Airport: JFK International Airport
Experience: Passenger and his family was stuck since 3/31. They lost their passports. Supervisor Pratima was able to assist in securing them a flight after several push backs from AA. She also pushed for all aids available to them. Because of her efforts this family will finally get home.

Work Location: ERMC AVIATION

 

Date: 04/01/2022
Employee: Lyzette Pasco
Airport: Newark Liberty International Airport
Experience: Ms. Pasco takes ownership of our P4 Garage and makes sure that not only is spotless but also any patron that needs assistance is always directed to the correct authorities.

Work Location: Lisbon

 

Date: 4/1/22
Employee: Indra Maywalall
Airport: JFK International Airport
Experience: Encountered a passenger with a connecting flight who was an elderly gentleman with problems communicating with us. Sup Indra was extremely helpful and understanding due to the fact, that he was very nervous or stressed from not knowing what to do or where to go. Thanks to Mrs. Indra, he was able to make his flight on time.

Work Location: EMRC

 

Date: 4/1/22
Employee: Lorna Tomblison
Airport: LaGuardia Airport
Experience: Lorna is very helpful and polite, do not hesitate to help when necessary. She goes above and beyond to assist. always on time. Good job Lorna.

Work Location: LGA Airport Parking

 

Date: 3/31/22
Employee: Anthony Diaz unknown
Airport: Newark Liberty International Airport
Experience: Upon driving through the P3 rental car area, one employee flagged me down and informed me that the other two employees over near the pedestrian walkway were holding up a very large sign structure and they needed help getting it addressed by maintenance before it falls from the wind gusts and potentially cause significant harm to anyone in the vicinity of the sign. I spoke with Anthony, Walter and Roberto and they informed me that they noticed the sign rocking back and forth, separating from the concrete walkway and so they decided to hold onto it to ensure it wouldn't fall over until Maintenance could arrive. I commend their level of ownership and for their dedication to stand there holding onto this large pole for nearly an hour until maintenance was able to come over, unbolt it and lower it safely to the ground. Job well down!

Work Location: Budget Rental Car

 

Date: 3/31/22
Employee: Rhoana Negron
Airport: JFK International Airport
Experience: I was taking care of 3 stranded paxs and she went above and beyond to help translate for them. She is a great employee and OTG should feel honored to have a worker like Ms. Negron working for them. She's very pleasant and professional.

Work Location: OTG crewmember at terminal#2

 

Date: 03/31/2022
Employee: Tameeka Branch
Airport: Newark Liberty International Airport
Experience: Tameeka is an above-any-beyond employee who compassionately helps her co-workers, colleagues, and customers. Most recently, Tameeka assisted a Newark cab driver resolve an issue with a taxi voucher that could not be redeemed. Her commitment in following up with the right people led to this driver being appropriately compensated for his fare. Thank you, Tameeka for your dedication!

Work Location: ABM Taxi

 

Date: 3/31/22
Employee: Shanjida Khanam
Airport: JFK International Airport
Experience: As I worked at terminal #2 that day, I called Supervisor Shanjida to help with some stranded paxs we had since the day before and it included a 3 year old child, who had not eaten for more than one day. Sup Shanjida went above and beyond, to help this family with the most essential things such as food, and shelter.

Work Location: EMRC

 

Date: 3/31/22
Employee: Tameeka Branch
Airport: Newark Liberty International Airport
Experience: Tameeka is an above-and-beyond employee who approaches her job with compassion and consistently helps her co-workers, colleagues, and airport customers. Most recently, Tameeka went above and beyond when she made herself available to a fellow airport taxi driver who was having an issue redeeming an airline-issued taxi voucher. This particular issue is outside of her direct role and responsibility but needless to say she assisted and followed up to ensure that this driver could be appropriately compensated for this service, following the matter through to resolution. Thanks Tameeka for your dedication!

Work Location: ABM Taxi

 

Date: 3/31/22
Employee: Walter Stochel
Airport: Newark Liberty International Airport
Experience: Upon driving through the P3 rental car area, one employee flagged me down and informed me that the other two employees over near the pedestrian walkway were holding up a very large sign structure and they needed help getting it addressed by maintenance before it falls from the wind gusts and potentially cause significant harm to anyone in the vicinity of the sign. I spoke with Anthony, Walter and Roberto and they informed me that they noticed the sign rocking back and forth, separating from the concrete walkway and so they decided to hold onto it to ensure it wouldn't fall over until Maintenance could arrive. I commend their level of ownership and for their dedication to stand there holding onto this large pole for nearly an hour until maintenance was able to come over, unbolt it and lower it safely to the ground. Job well down!

Work Location: Budget Rental Car

 

Date: 3/31/22
Employee: Roberto Chumbimune
Airport: Newark Liberty International Airport
Experience: Upon driving through the P3 rental car area, one employee flagged me down and informed me that the other two employees over near the pedestrian walkway were holding up a very large sign structure and they needed help getting it addressed by maintenance before it falls from the wind gusts and potentially cause significant harm to anyone in the vicinity of the sign. I spoke with Anthony, Walter and Roberto and they informed me that they noticed the sign rocking back and forth, separating from the concrete walkway and so they decided to hold onto it to ensure it wouldn't fall over until Maintenance could arrive. I commend their level of ownership and for their dedication to stand there holding onto this large pole for nearly an hour until maintenance was able to come over, unbolt it and lower it safely to the ground. Job well down!

Work Location: Budget Rental Car

 

Date: 3/30/22
Employee: Cathy Soto
Airport: JFK International Airport
Experience: Cathy handles all our funeral service clients. Over the past 2 years she has handled a tremendous amount of HUM/Human Remains that were shipped as air cargo to allow people to lay their loved ones to rest in their native countries. The past 2 years have been overwhelming in this sector of the transportation industry due to Covid19. Cathy has gone above and beyond to service the funeral home industry and all their customers.

Work Location: International Logisitic Services

 

Date: 3/30/22
Employee: Ahmed Hussien
Airport: Newark Liberty International Airport
Experience: Mr. Hussien always goes above and beyond and takes initiative to assist with bags passengers left behind on buses and makes every effort to reunite passengers with their belongings.

Work Location: Academy

 

Date: 3/30/22
Employee: Stafford Woods
Airport: Newark Liberty International Airport
Experience: Stafford Woods provides exceptional customer service like clockwork and what is also amazing is you can tell it comes very natural from Stafford. He meets and greets every single customer with enthusiasm and goes out of his way anytime a customer needs assistance. Great Job Stafford!

Work Location: ERMC

 

Date: 3/30/22
Employee: Juan Osorio
Airport: Newark Liberty International Airport
Experience: In the hustle of the security check at Newark airport, someone accidentally took my laptop from a bin thinking it was his. Both of our laptops look almost exactly the same. When I realized the laptop mixup, I went to STSO Juan Osorio. Juan was amazing: he went through the tapes, found the other passenger, looked him up, went to find him and bright him back with my laptop!! I was floored. He saved my overseas trip. Thanks, Juan!!!

Work Location: TSA

 

Date: 3/30/22
Employee: Gloria Preary
Airport: Newark Liberty International Airport
Experience: Gloria is always friendly when speaking to guests. Gloria always has a smile on her face and very helpful when engaging with guests.

Work Location: HMS Host

 

Date: 3/30/22
Employee: Monica Moore
Airport: Newark Liberty International Airport
Experience: Monica always has a smile on her face and is extremely helpful when speaking to guests and what their needs are. She is extremely approachable and offers help when needed.

Work Location: PGC - Stellar

 

Date: 3/30/22
Employee: Timika Jones
Airport: Newark Liberty International Airport
Experience: Timika is always helpful and smiles when she's working. When I am in the store I see her laughing and is always in a good mood. When I have questions or need help she's extremely helpful!

Work Location: Areas

 

Date: 3/18/2022
Employee: Yissel Ramirez
Airport: Newark Liberty International Airport
Experience: Yissel is just the person you want approaching you when your in need of help. She is very acknowledgeable about the airport and is always excited to help! She also has this nice demeanor that will draw anyone to her.

Work Location: Starbucks ( HMS HOST)

 

Date: 3/28/22
Employee: Andrea Perez
Airport: JFK International Airport
Experience: I worked with Ms. Andrea Perez at terminal #8 on Mar 28th and Ms. Perez did an extraordinary job helping a pax who lost his wallet and eventually his wallet and credentials were found due, to Ms Perez insistence and taking him to the right locations.

Work Location: EMRC

 

Date: 03/27/22
Employee: Samantha Palma
Airport: LaGuardia Airport
Experience: Samantha was fantastic with helping me in a situation that involved a family argument. She was on point and we ended working as a great team. With her help we were able to keep the child that was witnessing the family argument distracted and calm. Her great concern for this little girl was over and beyond what an employee of our airport does. Great Team player!!!!!!

Work Location: ABM

 

Date: 03/26/22
Employee: Michelle Shakespeare
Airport: JFK International Airport
Experience: Michelle scored 100% in a test PA Mystery Shop. She greeted the shopper with a friendly voice, answered the question correctly and provided an excellent closing. Always very proactive and efficiently.

Work Location: Taxi Operations

 

Date: 03/26/22
Employee: Czerich Trotman
Airport: JFK International Airport
Experience: Ms. Trotman scored 100% in a test PA Mystery Shop. She greeted politely, answered the question accurately and provided a closing in a professional tone. Shopper added that as he was leaving, she approached another passenger and actively greeted them right away. Excellent customer service skills.

Work Location: Taxi Operations

 

Date: 03/26/22
Employee: Sylvester Aljoe
Airport: JFK International Airport
Experience: Supervisor Sylvester Aljoe was recently hired. He scored 90% in a test PA Mystery Shop. There was a full queue at T4, Sylvester asked if he could help the shopper, answered the question correctly and very professionally; instantly he turned to assist the next passenger.

Work Location: Taxi Operations

 

Date: 3/24/2022
Employee: Donald Arns
Airport: New York Stewart International Airport
Experience: Don is an asset to the management team at SWF. Whether a situation is planned or an emergency, Don is always on top of informing all necessary parties, determining short and long term solutions and planning all necessary trainings and events. Don has overseen the replacement of seating at the terminal, ordering necessary items for the FIS, planning the annual tabletop exercise and providing support to the Environmental department for several compliance topics.

Work Location: AvPORTS

 

Date: 03/22/22
Employee: Sheldon Cunningham
Airport: JFK International Airport
Experience: Sheldon Cunningham is a new hired for about two months. A test PA Mystery Shop was done, and he scored 94%. He is very respectful, and he will do anything to provide the best customer service and information to all passengers. Even when he might not have all the answers at that moment, he will still strive directing the person to the right point of contact. I like his constant initiative to learn every day.

Work Location: Taxi Operations

 

Date: 3/21/2022
Employee: Raymond Torres
Airport: Newark Liberty International Airport
Experience: Raymond always makes sure he has a nice hearty welcome for anyone who comes to his location. His laid back style makes you feel comfortable in his presence. He also makes sure he tell everyone Thank you when they leave as well. Great customer service skills!

Work Location: Starbucks ( HMS HOST)

 

Date: 3/21/2022
Employee: Brandi Futton
Airport: Newark Liberty International Airport
Experience: Brandi always goes above and beyond for her guest. While I was visiting her store one day a passenger wanted an item that she currently did not have at her location. Instead of just simply saying, sorry we are out of stock at the moment, and continue on with her duties she called her other locations to see if they had the item the passenger wanted. Thru her dedication she was able to retrieve the item from another location which made the passenger very happy!

Work Location: Steller Partners (The New Stand)

 

Date: 3/21/2022
Employee: Daniel Alzamora
Airport: Newark Liberty International Airport
Experience: Daniel is one of the few people who have been here throughout the entire pandemic. His store was one of the VERY FEW who stayed open no matter what! We truly appreciate his hard work and dedication where most people would have given up.

Work Location: Villa

 

Date: 3/21/2022
Employee: Maria Villalta
Airport: Newark Liberty International Airport
Experience: Maria is such a sweet quiet person who always find ways to connect with passengers and make their brief time with her and the experience at EWR great!

Work Location: Villa

 

Date: 3/21/2022
Employee: Lorena Bautista
Airport: Newark Liberty International Airport
Experience: Lorena always tries to turn a bad experience to a great one! If a customer comes to her with a problem or complaint she take ownership, assist the customer with great customer service and gets them on their way feeling completely better then when they came!

Work Location: Villa

 

Date: 3/21/2022
Employee: Eraine Limage
Airport: Newark Liberty International Airport
Experience: Eraine is such a pleasure person to be around and very approachable. She radiates as someone you would love to come up to to ask any question. She looks like she is just happy and willing to help at all times!

Work Location: Villa

 

Date: 3/21/2022
Employee: Khiya Diaz
Airport: Newark Liberty International Airport
Experience: Khiya is one of the most nice, considerate, and respectful person I have ever encountered. She really doesn't have a mean bone in her body. I witness a irate customer yelling at her and not only did she calm him down but he actually left her smiling and laughing, now that's great customer service!

Work Location: Steller Partners ( The New Stand)

 

Date: 3/21/2022
Employee: Nakiya Rand
Airport: Newark Liberty International Airport
Experience: Nakiya always greats you with such a sweet welcome. Her smile will brighten any room. She is very helpful and thoughtful of the customer’s time. Thank you for providing such great customer service.

Work Location: Steller Partners ( The New Stand)

 

Date: 03/21/22
Employee: Andria Robinson
Airport: JFK International Airport
Experience: Andria always goes above and beyond with her customers. There was a test PA Mystery Shop done and she scores 100% answering all questions and information requested by the shopper. She even provided extra information and closed with a pleasant farewell.

Work Location: Taxi Operations

 

Date: 03/19/2022
Employee: Kalliope Mihalatos
Airport: Newark Liberty International Airport
Experience: This lady is absolutely wonderful: always helpful, always smiling, very knowledgeable and friendly! It is a pleasure to work with her.

Work Location: ERMC/Aviation

 

Date: 03/19/2022
Employee: Kalliope Mihalatos
Airport: Newark Liberty International Airport
Experience: It’s a pleasure to work with Kalli, responsible, caring and on point United employee

Work Location: United

 

Date: 3/19/2022
Employee: Patrick Geary
Airport: Newark Liberty International Airport
Experience: I would like to commend supervisor STSO Patrick Geary at TSA EWR airport for his extreme professionalism and commitment to the job at hand in reuniting me and my iPad February 19 2022 . Due to his untiring efforts we went thro SO many iPadsI got my iPad back. Thank you STSO Patrick Geary!

Work Location: TSA

 

Date: 3/18/22
Employee: Michael Salvador
Airport: LaGuardia Airport
Experience: I was seriously impressed by Michael Salvador professionalism. He ensured that people understood the TSA checkpoint process; he was providing passengers with steps by steps instructions for a seemingly seamless experience. His voice was clearly audible to passengers in the divesture area. His approach and dynamism to his work really made the experience of going through security lines a lot more easier for many.

Work Location: TSA

 

Date: 3/18/2022
Employee: Mariam Ishak
Airport: Newark Liberty International Airport
Experience: Mariam is such a wonderful person to run into each and everyday. She always welcomes you with a friendly and nice hello! She loves providing great customer service to our passengers.

Work Location: HMS HOST

 

Date: 3/18/2022
Employee: Destiny Cruz
Airport: Newark Liberty International Airport
Experience: Destiny always goes above and beyond when it comes to assisting passengers and getting them on their way. She takes pleasure in knowing she took the extra step or went further to make sure their experience here at Newark is special!

Work Location: Starbucks ( HMS HOST)

 

Date: 3/18/2022
Employee: Tiara Castaing
Airport: Newark Liberty International Airport
Experience: Tiara always connects to the passenger and make sure their experience here is a memorable one! Not only does she treats them with respect she always seem to get a conversation and a smile from them.

Work Location: Starbucks ( HMS HOST)

 

Date: 3/18/2022
Employee: Rachel Deas
Airport: Newark Liberty International Airport
Experience: What I can say about Rachel is that is a go getter! She doesn't make excuses or accepts them, she just makes things happen and gets the job done, no questions asked!!!

Work Location: HMS HOST

 

Date: 3/18/2022
Employee: Katherine Garcia
Airport: Newark Liberty International Airport
Experience: Katherine is one of the most respectful people I know. I never seen her yell or even raise her voice. She always has such a calm, cool demeanor and just want to help people and get them on there way in a timely fashion.

Work Location: HMS HOST

 

Date: 03/18/2022
Employee: Rafael Mejia
Airport: Newark Liberty International Airport
Experience: Mr. Mejia continuously goes above and beyond on a daily basis to ensure the P6 Shuttle busing operation runs smoothly and without incident. He springs into action when buses breaks down, or experience disruptions. He always is attentive to the radio and takes the lead to set up supplemental busing whenever Air Train disruptions occur. Mr. Mejia is a great asset to his company as well as the entire airport community.

Work Location: Academy

 

Date: 03/18/2022
Employee: Jean Chapusette
Airport: Newark Liberty International Airport
Experience: Mr. Chapusette is the definition of a leader. I always observe him maneuvering around the facility overseeing the operation and ensuring the drivers are operating around the airport in a safe and timely fashion. He continues to be vigilant and takes the initiative to resolves incidents as soon as they occur.

Work Location: Academy

 

Date: 03/18/22
Employee: Alyssa George
Airport: JFK International Airport
Experience: Alyssa was recently hired less than a month ago and she has been displaying excellent customer service skills. A test PA Mystery Shop was done, she scored 100%, answered all questions and shopper wrote at the end: She was very proactive and helpful. Excellent example of WeSoar training!

Work Location: ABM Taxi

 

Date: 3/17/22
Employee: Margarita Cantillo
Airport: LaGuardia Airport
Experience: Good Morning. My name is Tsering Dhundup. I work at LGA. I am Traffic supervisor at Terminal B. Today I would love to recommend one of the good employees there. She is energetic, strong, active, and helpful all the time. Her name is Margarita Cantillo, company ERMC. I support good employees. Thank you

Work Location: ERMC

 

Date: 3/16/22
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Ms Moreno is a wonderful worker and does a tremendous job as customer service . Mrs. Moreno helped a pax in wheel chair get to the counter at terminal 4 because, the pax was about to lose her flight since the wheel chair agent was not present at that moment because, he walked away with another pax.

Work Location: EMRC

 

Date: 03/15/2022
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda Sharif was approachable and professional, catering her time to all passengers who had questions in Terminal D arrivals. She’s a valuable asset to any team and her work ethic and drive should not go unseen.

Work Location: ERMC

 

Date: 03/15/2022
Employee: Sharon McDuffie - Pagan
Airport: Newark Liberty International Airport
Experience: ACES's Sharon is always on time to her post. Always welcoming to everyone that works at the call center. She is full of information that the passengers needs and goes above and beyond to assist them in their time off need. Works well with everyone. Always ready to assist when needed. Is respected by everyone who works with her.

Work Location: ERMC Aviation

 

Date: 03/15/2022
Employee: YVETTE STERLING
Airport: Newark Liberty International Airport
Experience: We would like to take a moment to nominate and congratulate Ms. Yvette for providing outstanding service to our Delta guests on their flight from EWR/Terminal B. Please see the note below that was sent from Delta customer to EWR G2 Manager Damion Reynolds: "Good morning Mr. Reynolds, It has been a while since we spoke and I hope this note finds you and yours well and safe. As no doubt you have gleaned from subject reference - once again I needed the assistance of G2 and your Ms. Sterling. Likewise and as no doubt, you will not be surprised that once again Ms. Sterling has provided outstanding assistance and care to my brother, Bruce. Assistance and care in the form of Mr. Chad-Antoy Hylton who provided first-class customer care, kindness, and an incredible level of professionalism at a totally unreasonable hour of 4:30 this morning! Mr. Hylton met us at the curbside with a wheelchair and looked after Bruce through check-in, security, the Delta Club,

Work Location: G2

 

Date: 03/15/2022
Employee: CHAD-ANTHONY HYLTON
Airport: Newark Liberty International Airport
Experience: We would like to take a moment to nominate and congratulate Chad-Anthony for providing outstanding service to our Delta guests on their flight from EWR/Terminal B. Please see the note below that was sent from Delta customer to EWR G2 Manager Damion Reynolds: "Good morning Mr. Reynolds, It has been a while since we spoke and I hope this note finds you and yours well and safe. As no doubt you have gleaned from subject reference - once again I needed the assistance of G2 and your Ms. Sterling. Likewise and as no doubt, you will not be surprised that once again Ms. Sterling has provided outstanding assistance and care to my brother, Bruce. Assistance and care in the form of Mr. Chad-Antoy Hylton who provided first-class customer care, kindness, and an incredible level of professionalism at a totally unreasonable hour of 4:30 this morning! Mr. Hylton met us at the curbside with a wheelchair and looked after Bruce through check-in, security, the Delta Club

Work Location: G2 SECURE STAFF

 

Date: 03/15/2022
Employee: Cesar Luque
Airport: Newark Liberty International Airport
Experience: While conducting my inspections, I observed Mr. Luque pulling the bus to the curb, kneeling the bus, interacting with passengers, and waiting until a family came from two aisles over to board the bus before departing.

Work Location: Academy

 

Date: 03/15/2022
Employee: Bayat Hossien
Airport: Newark Liberty International Airport
Experience: Mr. Hossien was observed assisting a passenger with printed out directions and flight information. He was also observed pulling to the curbside and kneeling the bus.

Work Location: Academy

 

Date: 03/15/2022
Employee: Byron Pena
Airport: Newark Liberty International Airport
Experience: Mr. Pena was observed stopping at all P6 Bus Stops, all three frontages, all while pulling to the curb, kneeling the bus, and looking around to ensure all passengers exited and boarded the bus safely.

Work Location: Academy

 

Date: 03/15/2022
Employee: Ronald Olivier
Airport: Newark Liberty International Airport
Experience: Mr. Olivier was observed pulling the bus to the curb, kneeling the bus, helping passengers with luggage, and interacting with passengers. Mr. Olivier noticed an older gentlemen looking confused with a printout in his hand, he took the initiative to ask if he needed assistance, and figured out that the passenger had in fact boarded the wrong shuttle bus. Mr. Olivier put the passenger back on the bus and took him back to the terminals and directed him towards the correct shuttle for his parking location. Job well done!!

Work Location: Academy

 

Date: 3/14/2022
Employee: Alex Ackain
Airport: Newark Liberty International Airport
Experience: Alex is such a sweet quiet person. He keeps to his self but makes sure he always greats the customer with a big hello. You can tell he is smiling under his mask! He always says hi and is so polite.

Work Location: Areas

 

Date: 03/14/2022
Employee: Sebongile Ziyambi
Airport: Newark Liberty International Airport
Experience: I would recommend Senbongile Ziyambi for a WeSoar Award because she went above and beyond the call of duty. On March 14, 2022. I was working at terminal B. When Senbongile stopped on Bravo platform it was crowded to the max with passengers, and we had a unattended bag on the platform. She took the initiative to ask me did I need any assistance while I was on the platform. She roped off the unattended backpack until the passenger came back to retrieve it after the general announcement was made. She used the speaker on the platform to inform the passengers of the train that was arriving, and she explained to them that if they were not able to make the current train ; they will have to get on the next train. Sebongile presence helped me out a lot because it helped maintained the crowd management and facilitated the passengers process to get to their destination. I will always appreciate any supervisor who will step in a provide assistance when it’s needed. Thank You

Work Location: ERMC

 

Date: 3/11/22
Employee: Aaron Cruz
Airport: LaGuardia Airport
Experience: During my inspections of Terminal A, I noticed there was a wheelchair outside the ladies restroom which was in the way of the entrance. As I approached Aaron who is a wheelchair operator for Spirit, he was very welcoming and with a big smile. He asked how he may assist me. I inquired about the wheelchair and he said it didn't belong to Spirit airlines but it had been there for days. While I went back to check which airline it belonged to, he assisted me at all times. Aaron was proactive, kept a clean work area and was alert plus prepare to assist a Spirit airline passenger who would be in need of assistance. It was a pleasure interacting with Aaron.

Work Location: Primeflight

 

Date: 03/09/2022
Employee: Javier Martinez
Airport: Newark Liberty International Airport
Experience: Javier Martinez is an exceptional employee. He goes above and beyond to assist wherever needed. He serves a double position. He is a Traffic Attendant that displays excellent customer service as well as a Utility person that delivers the supplies, mail and so much more. You can count on Javier to greet you with a smile and keep you laughing. Javier is deserving of this recognition due to his dedication to the customers and parking services.

Work Location: ABM Parking

 

Date: 3/8/2022
Employee: Franklin Caceres Reynoso
Airport: Newark Liberty International Airport
Experience: Franklin Caceres Reynoso is the core of what teamwork looks like. He acts without hesitation and always with a smile. His focus is on doing the right thing even when no one is watching in order to accomplish safety and cleanliness conditions. He jumps in to help fellow airport employees and draws no lines when it comes to helping other airport partners. He acts and completes the task without much direction, takes pride in his work and is a true team player.

Work Location: OTG- Housekeeping

 

Date: 03/08/2022
Employee: Tashi Sherpa
Airport: LaGuardia Airport
Experience: Tashi Sherpa went above and beyond in helping someone in need, waiting for Access-A-Ride, She called out on the radio to check if the Access a ride at Passenger pick up 16 was the one needed, asked them to wait there as she assisted a blind Passenger with her companion to her ride. She made sure they got to the ride, Passenger commented saying she's a angel in the sky.

Work Location: ERMC

 

Date: 03/08/2022
Employee: Mohamed DeCunha
Airport: JFK International Airport
Experience: Mohamed DeCunha was sent to assist at Terminal 2 due to a Platform Sliding door issue. He reported to the station, assessed the situation, and provided feedback to other departments. He took control of the sliding door mechanism and manually operated the sliding doors for the train doors; allowing them to open and close. By taking control of the situation (Own It), Mohamed was able to continue train service until alternate plans was implemented. With that said, his quick assistance allowed revenue trains to continue and not impact passengers.

Work Location: Alstom Inc.

 

Date: 03/08/2022
Employee: Renauta Zingarello
Airport: Newark Liberty International Airport
Experience: Renauta Zingarello is so worthy of his acknowledgement for her outstanding customer service. She daily handles calls and emails and consistently remains respectful of the customers. She is level headed and does her best to satisfy each and every customer's needs in a professional manner. She goes above and beyond to do the best job possible and is successful in doing so. Thank you Renauta for all that you do!

Work Location: ABM Parking

 

Date: 03/08/2022
Employee: Maria Hernandez
Airport: Newark Liberty International Airport
Experience: Maria always comes to post on time. Always with a welcoming smile to the passengers and her fellow co- workers. She guides the passengers where they need to go. Listens to their questions and is very helpful to everyone. Maria has also assisted CBP with translation in different languages. A great pleasure to work with.

Work Location: ERMC Aviation

 

Date: 03/08/2022
Employee: Denise Grooms
Airport: Newark Liberty International Airport
Experience: Denise is very attentive to everyone around her. Follows procedures and does a wonderful job. Goes above and beyond to assist passengers. Also assists me with making sure her fellow coworkers get their breaks on time. Willing to stay overtime when there is a need. A very wonderful person to work with.

Work Location: ERMC Aviation

 

Date: 03/07/2022
Employee: Jennifer Telesford
Airport: JFK International Airport
Experience: Aces Jennifer Telesford approach a gentleman that was looking around unsure of where to go at terminal 4 arrivals, aces Jennifer welcome him and offer her help with a friendly demeanor. This passenger had a voucher and was going to Manhattan with a private car service and didn't had service on his phone to contact his carrier. Aces Jennifer get him to his carrier with 15 mins and he was so happy that he offered her a tip to which she refused very nicely. I will like her to be recognise for being consistent in her service at the welcome center.

Work Location: Unifi Services

 

Date: 03/07/2022
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Aces Virginia Moreno was observed assisting a passenger that only had currencies in Euro and she needed to pay for her luggages. Aces Virginia called terminal 1 to check on the currency exchange if it was open and to let them know that this customer is enroute to change her currencies to usd, they calculated the money and was waiting on her as she did'nt had enough of time remain to check in for her flight. Thank you Virginia Moreno for taking the initiative so this passenger could be on her flight.

Work Location: Unifi Services

 

Date: 03/07/2022
Employee: Najir Wells
Airport: Newark Liberty International Airport
Experience: On March 7th, I was walking towards EWR Terminal B, and I a passenger's bags had fallen off her cart and fell on the road on Level 2. She had three bags with her, and I watched Najir run up to the passenger and help the passenger by grabbing her bags off the road and brought it to the sidewalk. He then helped the lady move her cart to get off the main road. (There was a TSA agent who was also on break who helped, but didn't get her name)

Work Location: Jersey Reserve

 

Date: 03/06/2022
Employee: Inmar Rosa
Airport: Newark Liberty International Airport
Experience: I would like to recommend Inmar Rosa for a WeSoar award for going above and beyond the call of duty . When he was at the B3checkpoint ;he witnessed a male passenger having a heart attack ,and going into cardiac arrest. He used the CPR skills that he learned to resuscitate the passenger and save his life. His quick reaction to the situation saved a life, and prevented a loss of life. I’m honored to write this recommendation on his behalf .

Work Location: ERMC

 

Date: 03/05/2022
Employee: Alicia Bethea
Airport: JFK International Airport
Experience: Ms. Alicia Bethea was assisting a frustrated passenger who was flying to Jamaica for his grandparent's funeral. He became extremely upset due to the fact that his covid test results were not going to be available before his departure. Alicia noticed the passenger shouting and several other employees surrounding him unable to calm him down. As per Alicia's statement, these employees walked away from him without assisting him. Alicia took it upon herself to approach him, softly speak with him in a calm voice, listen to his concerns and being able to help him with a solution. At the same time another employee had contacted PAPD assuming that the individual was a homeless person. By the time PAPD arrived, Alicia had already deescalated the situation and the officers thanked her. The passenger who was traveling on Caribbean Airlines was able to rebook his flight for the next day. All it took was someone taking the time to listen, have empathy and find a solution.

Work Location: Hallmark Aviation Services

 

Date: 03/05/2022
Employee: Hycene Peters
Airport: Newark Liberty International Airport
Experience: While traveling with my family on the morning of Saturday, March 5th. I had the opportunity for Ms. Peters to assist me. I purchased one ticket online and was able to check in online. However, I was having difficulty checking in with the other ticket I purchased. Ms. Peters was so pleasant in assisting me with checking in and explaining to me the pricing for my luggage. In addition, she was very patient with answering all my questions.

Work Location: Spirit Airlines

 

Date: 03/04/2022
Employee: Maria Lazo
Airport: Newark Liberty International Airport
Experience: I had the pleasure of meeting Maria while I was in Terminal A. Maria is a cleaner with JCM and has been a cleaner for 26 years. She shared that she worked as a cleaner in Terminal C for 20 years and 6 years in Terminal A. When I first encountered Maria, she was pushing her cleaning supplies when she was approached by a customer who had a question about where to catch his Lyft ride. Maria owned the situation and attempted to help the customer as best as she could even though I could see she struggled a bit with communicating in English. Maria was attentive, courteous and was able to help the customer find his way. It was such a positive experience!

Work Location: JCM

 

Date: 03/3/2022
Employee: Syed Sharif
Airport: LaGuardia Airport
Experience: Very respectable and honest when she is approached by passengers.

Work Location: Customer service

 

Date: 3/3/2022
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: I'm nominating my coworker Virginia because she's always available to assist any passenger, she welcome each and every single person with the same positive attitude.

Work Location: ERMC

 

Date: 3/3/22
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: What a delight it was to see Syeda in action! She was welcoming all the passengers at Terminal A to LGA and asking if anyone had questions. The passengers approached Syeda to ask questions and were put at ease once things were explained or they were directed in the right direction. Syeda made sure to walk around and ask all arriving passenger if they needed assistance. This demonstrates the importance Syeda takes in her role as an ACE at LGA.

Work Location: ERMC

 

Date: 3/3/2022
Employee: Felipe De Jesus
Airport: LaGuardia Airport
Experience: I met Felipe who is a Supervisor for ABM Busing during my inspections when the bus driver needed to be excused to use the men's restroom. Felipe became proactive in a very friendly manner with the passengers which needed directions to the rental shuttle buses or to Terminal A . You can see how serious Felipe took his role aside from Supervising, to help our passengers and informing all around the bus driver's whereabouts, the route of the bus and where locations on the premises were. Great job!

Work Location: ABM Busing

 

Date: 03/03/2022
Employee: Janie Westfield
Airport: JFK International Airport
Experience: On March 3rd at about 10 pm, ACES Westfield, Janie posted at terminal 1 called to report a family stranded with a toddler. Pax consisted of two female adults and a female child who drove from Ohio to JFK going to France via Delta. Upon reaching the terminal they encountered an issue with their ticket and Delta refused to touch it as this was a third-party-bought ticket. After much back and forth between terminal 1 and 4 and pleas. They were finally assisted and rebooked for travel the next evening on Delta to France. PA 76 Kimberly was called and provided the family with milk for the toddler and gave permission for the family to remain at the welcome center terminal 4 until their flight time the next day. Thank you ACES Westfield for being proactive and seeking to connect pax with additional services to ease the hassle of their travel experience.

Work Location: ERMC Aviation

 

Date: 03/03/2022
Employee: Lorraine Smith
Airport: JFK International Airport
Experience: At about 1 am on March 3rd, ACES Smith, Lorraine posted at terminal 5, approached a female adult and two middle-aged children wandering in the terminal. After approaching the family, she identified they were in distress and needed immediate help. She notified her supervisor who called PA76. While waiting for a response AES Smith used her personal cell phone to call the NYC Domestic Violence hotline and connected the family with a service member and gave her the privacy to start the intake process to find the family with immediate shelter. PA 76 also connected with Urban Pathways Outreach who were on-site at JFK and offered to transport the family to the city intake office in the Bronx to continue assessment of the families’ needs. Thank you ACES Smith for going above and beyond to connect this family with a path to safety.

Work Location: ERMC Aviation

 

Date: 3/2/223/2/22
Employee: Maria Rosario
Airport: LaGuardia Airport
Experience: I was in Terminal A looking at a door that looked intentionally closed, Maria and her co-worker Angel approached me, requested to know who I was and pursued to enlightened me. My interaction with them allowed me to not only understand the issue at hand but it also to open my eyes on other issues that I would have failed to notice if not for their assistance.

Work Location: Cristi Cleaning

 

Date: 3/2/22
Employee: Angel Genao
Airport: LaGuardia Airport
Experience: I was in Terminal A looking at a door that looked intentionally closed, Angel and his co-worker Maria approached me, requested to know who I was and pursued to enlightened me. My interaction with them allowed me to not only understand the issue at hand but it also to open my eyes on other issues that I would have failed to notice if not for their assistance.

Work Location: Cristi Cleaning

 

Date: 3/1/22
Employee: Louis Ledesma
Airport: Newark Liberty International Airport
Experience: From a Passenger - Hi All I need to leave a comment about Louis Ledesma at EWR TSA. I was carrying a Christmas present for my son from his godmother. It was a gem kit. Louis had to open my son’s gift to check it and run through tests. I loved how thorough he was and made me feel safe. Then he proceeded to wrap the gift back together so it was like nothing happened!! How amazingly sweet. He was a gem to interact with Louis, thanks for making me feel safe and making my night. You went above and beyond!! Best, Katie Travel

Work Location: TSA

 

Date: 3/1/22
Employee: Thomas Schweikert
Airport: Newark Liberty International Airport
Experience: I received an email from a customer complimenting our Supervisor Thomas Schweikert. The customer stated that Mr. Schweikert gave him a jump start and he offered him a tip. Thomas declined the tip. The customer wanted to acknowledge him for his friendliness and professionalism. A special thank you goes out to Thomas for owning the situation and performing outstanding customer service.

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Roger Alvarado
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all 3 airports and patrons were not able to use their credit cards. Therefore, there was a lot bleed and the tickets had to be collected and balance dues given out. Roger was the supervisor in charge and did an outstanding job ensuring that the operation ran smoothly. A job well done.

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Nodene Somerville
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airport and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Nodene as well as other employees worked diligently in the brutal cold to see that the patrons were serviced as quickly as possible. Nodene, thank you for going above and beyond! Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Markeith Leverette
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Markeith as well as other employees worked diligently in the brutal cold to see that the patrons were serviced as quickly as possible. Markeith, thank you for going above and beyond! Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Christopher Schwartz
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Christopher as well as other employees worked diligently in the brutal cold to see that the patrons were serviced as quickly as possible. Christopher, thank you for going above and beyond! Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Nailah Craig
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Nailah as well as other employees worked diligently in the brutal cold to see that the patrons were serviced as quickly as possible. Nailah, thank you for going above and beyond! Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Vincent Zingarello
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Vincent as well as other employees worked diligently in the brutal cold to see that the patrons were serviced as quickly as possible. Vincent, thank you for going above and beyond! Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Altermeesh Fullwood
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Altermeesh as well as other employees worked diligently in the brutal cold to see that the patrons were serviced as quickly as possible. Altermeesh, thank you for going above and beyond! Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Alberto Echevarria
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Alberto as well as other employees worked diligently in the brutal cold to see that the patrons were serviced as quickly as possible. Alberto, thank you for going above and beyond! Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Ross Lynch
Airport: New York Stewart International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Ross as well as other employees worked diligently in the brutal cold to see that the patrons were serviced as quickly as possible. Ross, thank you for going above and beyond! Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Luis Martinez
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Luis as well as other employees worked diligently in the brutal cold to see that the patrons were serviced as quickly as possible. Luis, thank you for going above and beyond! Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Paul Maldonado
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Paul as well as other employees worked diligently in the brutal cold to see that the patrons were serviced as quickly as possible. Paul, thank you for going above and beyond! Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Ralph Valladares
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Ralph as well as other employees worked diligently in the brutal cold to see that the patrons were serviced as quickly as possible Ralph, thank you for going above and beyond! Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Gale Gyant
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Gale as well as other employees working in the control room connected with the patrons in a friendly and respectful manner to control the unfortunate situation and put them at ease. Thank you Gale for displaying great customer service. Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Monique Tomlinson
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Monique as well as other employees working in the control room connected with the patrons in a friendly and respectful manner to control the unfortunate situation and put them at ease. Thank you Monique for displaying great customer service. Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Jewel McIntyre
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Jewel as well as other employees working in the control room connected with the patrons in a friendly and respectful manner to control the unfortunate situation and put them at ease. Thank you Jewel for displaying great customer service. Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Derek Adamik
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. When Supervisor in Charge Derek arrived to work he observed what was going on and immediately went to assist. He owned the situation and worked with his peers in the brutal cold to see that the patrons exited the lot as quickly as possible. Thank you Derek for owning the situation. Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Areti Panteleakis
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. When Supervisor in Charge Areti arrived to work she observed what was going on and immediately went to assist. She owned the situation and worked with her peers in the brutal cold to see that the patrons exited the lot as quickly as possible. Thank you Areti for owning the situation. Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Javier Martinez
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Javier owned the situation and worked with his peers in the brutal cold to see that the patrons exited the lot as quickly as possible. Thank you Javier for owning the situation. Great Job!

Work Location: ABM Parking

 

Date: 3/1/22
Employee: Crystal Sewell
Airport: Newark Liberty International Airport
Experience: On February 24, 2022 the system went down at all three airports and the patrons were not able to use their credit cards to exit the lot. A lot bleed was done and the parking tickets had to be collected and balance dues given out. Crystal owned the situation and worked with her peers in the brutal cold to see that the patrons exited the lot as quickly as possible. Thank you Crystal for owning the situation. Great Job!

Work Location: ABM Parking

 

Date: 2/28/22
Employee: Genan Bekhit
Airport: Newark Liberty International Airport
Experience: Genan is extremely welcoming. They always seem to be smiling and enjoys their job.

Work Location: Sora Sushi

 

Date: 2/28/22
Employee: Dora Koeanken
Airport: Newark Liberty International Airport
Experience: I had met Dora at Piattino's before her shift and seemed happy and excited for work. She was extremely approachable and friendly. I was able to ask her questions about her shift and her job.

Work Location: Areas

 

Date: 2/28/22
Employee: Lovely Lozin
Airport: Newark Liberty International Airport
Experience: Lovely had attended the customer service training and was bright and interested in learning about our training. She was engaging during the class and hopefully learned a little bit more about We Value You and WeSOAR.

Work Location: HMS Host

 

Date: 2/28/22
Employee: Robert Ritter
Airport: Newark Liberty International Airport
Experience: Robert is a team player and looks after for his coworkers. He is engaging with passengers and was helpful when I asked him a few questions about Piattino and what they have and on We Value You.

Work Location: Areas

 

Date: 2/28/22
Employee: Fabiola- Louis Jean
Airport: Newark Liberty International Airport
Experience: I have interacted with Fabiola inside the airport and was attentive. She was a joy to interact with and always had a smile on her face. She was engaging and helpful.

Work Location: PCG

 

Date: 2/28/22
Employee: Oneka Lupe
Airport: Newark Liberty International Airport
Experience: From time to time, those that work "behind the scenes" do not get enough credit for what they do. Sure, we may not see them face to face all the time, however without them, the operation can go from bad to worst very quickly. Oneka Lupe is one of those that work behind the scenes. She is not front and center on the operations however her role is just as important. Oneka tirelessly ensures the operation is running smooth, coordinating with schedules, constantly working around open shifts to ensure all posts are covered. Specially during this COVID time where employees are in and out of work but the operation must go on. It has been a very challenging time however Oneka goes out of her way to make sure the operation goes on as scheduled.

Work Location: ERMC

 

Date: 2/28/22
Employee: Rowley Howard
Airport: Newark Liberty International Airport
Experience: Mr. Howard embodies consistency and is a very reliable person. He is always on the go and ready to help anytime.

Work Location: ABM Parking

 

Date: 2/28/22
Employee: Rufino Perez
Airport: LaGuardia Airport
Experience: Rufino is always on time and ensures the flight attendants are supplied with the products they need. Very often our company's General Manager receives compliments from the airlines about the service Rufino Perez provides.

Work Location: Gategourmet

 

Date: 2/28/22
Employee: Francisco Matias
Airport: LaGuardia Airport
Experience: Francisco Matias is trusted by his supervisors to follow the safety rules and manages his time well to deliver safe on time catering service. He can also be seen to have a friendly and pleasant personality.

Work Location: Gategourmet

 

Date: 02/28/22
Employee: Aman Sandhu
Airport: Newark Liberty International Airport
Experience: Aman is one the employees hidden behind the scenes, but the role she plays is the glue that keeps the operation intact. Daily, Aman tackles the many invoices and commissary orders. She preps the invoices and lends a hand with inventory, which never seems to slow down. She currently is doing this position solo, which is really meant for 2 people. Cheers to Aman for the dedicated work she invests daily and with a smile!!

Work Location: OTG Finance

 

Date: 02/27/2022
Employee: Imani Coleman
Airport: Newark Liberty International Airport
Experience: Passenger Robert Somers recognized TSO Imani Coleman by stating that she helped him not miss his flight by being so respective and courteous. He referred to her as a shining exemplary leadership and the best TSA experience he has ever had. Great job TSA Newark!

Work Location: TSA

 

Date: 02/25/2022
Employee: Karchung Gurung
Airport: LaGuardia Airport
Experience: Ms. Gurung is a server at a dining location found in Terminal D. What I witnessed was an airport employee who went above and beyond, multitasking and at all times with a smile. Ms. Gurung had 16 different plates which came out of the kitchen for her to serve and make sure the entrees went to the correct party or person. A customer came up to Ms. Gurung a bit frantic inquiring where her food was. Even though, Ms. Gurung had a system going, she stood calm and served the customer inquiring about her food first. Then she went out to delivery the rest of the plates. As Ms. Gurung finished, customers were coming up to the dining area asking if they can be seated. With all smiles, energy and a warm greeting, Ms. Gurung went ahead and sat everyone accordingly, took their order and proceeded to seek if anyone needed anything. When I approached Ms. Gurung to nominate her she was very grateful and appreciated someone saw her in action, working hard.

Work Location: OTG

 

Date: 02/25/2022
Employee: Cristiana Mendezsegura
Airport: LaGuardia Airport
Experience: As I entered the women's restroom at Terminal C, I couldn't help but notice how spotless and extra clean the bathroom post-security was found. Then I saw Cristiana as she was emptying out the trash cans which were huge bags. It was the trash from the sink area and the trash from the stalls plus she was cleaning every surface. And at all times, focused on her main goal, a clean restroom for our airport passengers, employees and customers. Cristiana's hard work can be seen in action and the results she places in keeping her assigned restroom locations clean.

Work Location: SBM Management

 

Date: 2/25/2022
Employee: Kalliope Mihalatos
Airport: Newark Liberty International Airport
Experience: I would like to pass on my thanks and recognition to ACES Kallipone who was working at EWR Terminal B FIS/Immigration Hall on 2/25/2022 about 10:00L. A CBP officer was inquiring from all the ACES present at Terminal B Immigration Hall for a women's make up pouch/kit. ACES Kallipone immediately informed the Customs officer that she remembered assisting a female customer earlier in the day and the customer sat aside her make-up pouch and forgot it in the immigration hall and she took possession of it and kept it safely at the ACES booth. She immediately handed it over to the officer and the officer was very thankful to her for keeping the pouch safe and not threw it in the garbage. The officer pointed to a finger ring as one of the main important item in the pouch. Also, the officer praised her for the way she took ownership in managing the passenger queuing lanes on a daily basis at the FIS location. Thank You. Ramchandar Motiram The Port Authority Of New York An

Work Location: ERMC Aviation LLC

 

Date: 02/24/2022
Employee: Sarfaraz Ahmed
Airport: JFK International Airport
Experience: Good evening, I am CBPO Amin, Shahid assigned at JFK T4. On 02/24/2022 my sister JAHAN, Nusrat arrived from Bangladesh via EK203. She was traveling with an infant, two elders, and a disabled adult. In total, my family had 22 luggage. Mr. Sarfaraz Ahmad was contacted to assist. Mr. Ahmad coordinated the entire operation including luggage pick up and drop off to the parking lot. Through Mr. Ahmad’s leadership, the process was efficient. Your entire team was nothing but professional and courteous to my family. I commend the entire Smarte Cart team with a job well done, especially Mr. Ahmed. I hope you see this as a positive result of your team’s and Mr. Ahmed’s hard work. Again, JOB WELL DONE. Respectfully, AMIN, SHAHID CBP Officer U.S. Customs and Border Protection Veteran Support Program Member (VSM) School Certifying Official (SCO) JFK International Airport

Work Location: Smartecarte

 

Date: 02/24/2022
Employee: Linesh Shah
Airport: Newark Liberty International Airport
Experience: This guy is always helpful and looking for help to understand products and he is on point.

Work Location: Dunkin' Donuts

 

Date: 2/23/22
Employee: Tamara Henderson
Airport: Newark Liberty International Airport
Experience: Once again ERMC ACES Tamara Henderson comes to the rescue of the AOC here. Upon going into a 2 train evacuation of the Airtrain/partial Airtrain service/Busing operation today, the desk phones and radio's going full blast, ACES Tamara Henderson stepped in to assist with answering our phones without having to be asked. This was a great deal of help with so much going on at one time. She always proves to be an valuable asset in the AOC. She never has to be asked or told, but see's the situation and jumps in to help out. ACES Tamara Henderson SOARS everyday. Your assistance and service is greatly appreciated ACES Tamara Henderson, continue to SOAR high. I thank you personally for your service.

Work Location: ERMC

 

Date: 02/22/2022
Employee: Komal Patel
Airport: Newark Liberty International Airport
Experience: Heard and watching her to help passengers above and beyond.

Work Location: Dunkin' Donuts

 

Date: 2/21/2022
Employee: Naylene Vasquez
Airport: Newark Liberty International Airport
Experience: Naylene helped a customer find her way and get to her gate on time, while also making sure that she was able to get the beverage that she wanted in time for her flight. Naylene is consistent with her customer service skills and is always going above and beyond!

Work Location: HMSHost

 

Date: 2/21/2022
Employee: Ronnell Thompkins
Airport: Newark Liberty International Airport
Experience: Ronnell is one of the best when it comes to customer service! He always greats you with such a sweet welcome. His smile will brighten any room. ( Although you can not see it now, you can tell by his eyes and body language) He is very helpful and thoughtful of the customer’s time.

Work Location: Duty Free

 

Date: 2/21/2022
Employee: Cashanda Hunter
Airport: Newark Liberty International Airport
Experience: Cashanda is the perfect example when it comes to treating and giving respect. It is very important to give respect when working with customers and she does it with a smile. She is always putting the passenger and their needs first and makes sure she does it in the most respectful way possible. She always have a kind word to give.

Work Location: Starbucks ( HMS HOST)

 

Date: 2/21/2022
Employee: Welmens Francois
Airport: Newark Liberty International Airport
Experience: Welmens can turn a bad situation to a great one real quick! He owns it, no matter the situation. He doesn’t play the blame game or put it off on someone else, but he assists the passenger with whatever they need help with. He always leaves the situation better then he found it! Great customer service.

Work Location: Areas

 

Date: 2/21/2022
Employee: Melissa Mervilus
Airport: Newark Liberty International Airport
Experience: Melissa loves connecting with the passengers on a personal level. After leaving her you will be happy! She always asks questions, listens, and connects with the passengers. Always striking friendly conversation which makes their time special. You would be happy to encounter her!

Work Location: Steller Partners ( The New Stand)

 

Date: 2/21/2022
Employee: Yanling Jimers
Airport: Newark Liberty International Airport
Experience: Yanling always goes above and beyond for her customers with out being asked. No fuss, no fight, no issues she just does what she needs to do to make sure our customers are getting the best experience possible. She takes pride in knowing she made a difference in someone's life.

Work Location: HMS HOST

 

Date: 2/21/2022
Employee: Youstina Mansour
Airport: Newark Liberty International Airport
Experience: I observed Youstina greeting a customer and it changed their entire mood. Going through security must of really taken a toll on the person because they were upset and flustered. They wasn't even sure if they wanted to actually eat at her restaurant but after having a quick small conversation with her not only did they calm down they sat and at at her restaurant. Way to turn a situation around!

Work Location: Sora Sushi ( Midfield)

 

Date: 2/21/2022
Employee: Princeton Scruggs
Airport: Newark Liberty International Airport
Experience: Princeton is an excellent manager. He is a great example for his team on how to assist and treat passengers. Especially being in an international terminal and dealing with different people and cultures he handles everything with grace and class!

Work Location: InMotion

 

Date: 2/21/2021
Employee: Andrew Acosta
Airport: LaGuardia Airport
Experience: I would like to take this time and recognize and highlight the excellent and exceptional work of Andrew Acosta displayed from ERMC. I received a call that there was a family in need of services, Mr. Acosta mannerisms and professionalism to protect and assist showed great leadership. Urban Pathways’s Outreach Team will like to say Thank You and Appreciate the assistance and support.

Work Location: ERMC

 

Date: 2/21/2022
Employee: Charis Lavrentis
Airport: LaGuardia Airport
Experience: I will like to take this time and provide and highlight the wonderful work ERMC Charis Lavrentis displayed, Outreach team was called to provide assistance to a family in Terminal C, Worker Charis Lavrentis provided such grace and support to protecting and ensuring the children was ok and didn’t need anything. Until arrival of Urban Pathways. Urban Pathways Outreach Team Will Like To Take This Time And Recommended and Recognize ERMC Charis Lavrentis for there exceptional work

Work Location: ERMC

 

Date: 2/19/2022
Employee: Zachary Fall
Airport: JFK International Airport
Experience: Due to high winds on the airfield a baggage container was blown across the ramp towards an aircraft. Zach took quick, proactive action that exceeded expectations of his job role to stop the container from making contact with the aircraft. This prevented possible extensive delays or possible flight cancellation for the airline and it's passengers.

Work Location: JFKIAT

 

Date: 2/19/2022
Employee: Komal Rambharos
Airport: JFK International Airport
Experience: Due to high winds on the airfield a baggage container was blown across the ramp towards an aircraft. Komal took quick, proactive action that exceeded expectations of his job role to stop the container from making contact with the aircraft. This prevented possible extensive delays or possible flight cancellation for the airline and it's passengers.

Work Location: JFKIAT

 

Date: 2/18/22
Employee: Sandra Primus
Airport: Newark Liberty International Airport
Experience: It is my pleasure to nominate ERMC ACES Sandra Primus who consistently goes above and beyond everyday. Today, Friday 2/18/22, she received a call from a woman trying desperately to locate her 77 year old parents. She informed Sandra her parents were on a Lufthansa flight to Detroit the previous day, however the flight had been diverted to EWR. They were supposed to be put on a Delta flight to continue their journey. ACES Sandra Primus contacted Delta and was told the parents were not on the flight the woman was advised they were on. ACES Sandra Primus then reached out to 3 Alpha Sebongile Ziyambe, gave her the parents information asking her to see if she could locate the parents in Terminal B. Thanks to ACES Sandra Primus determination to assist the daughter, the parents were located, assisted with getting checked into their flight with Delta and taken through security to their gate.

Work Location: ERMC

 

Date: 2/18/22
Employee: Sebongile Ziyambe
Airport: Newark Liberty International Airport
Experience: It is my pleasure to nominate ERMC SUPERVISOR Sebongile Ziyambe who went above and beyond. Today, Friday 2/18/22, she received a call from ERMC ACES Sandra Primus about a woman trying desperately to locate her 77 year old parents. ACES Sandra advised SUPV Sebongile of the daughter's parents being on a Lufthansa flight to Detroit the previous day, and of the flight having been diverted to EWR. That the parents were supposed to be put on a Delta flight to continue their journey. ACES Sandra Primus contacted Delta and was told the parents were not on the flight the daughter was advised they were on. ACES Sandra Primus asked 3 Alpha Sebongile Ziyambe, after giving her the parents information, to see if she could locate the parents in Terminal B. Thanks to ACES Sandra Primus and SUPV Sebongile Ziyambe's determination to assist the daughter, SUPV Sebongile Ziyambe located the parents, assisted them with getting checked into their flight.

Work Location: ERMC

 

Date: 2/18/2022
Employee: Amine Ayoub
Airport: Newark Liberty International Airport
Experience: Amine always welcomes all guest with a nice hello! You know you will be taken care of when you see her. She takes pride in making her guest feel special and welcomed.

Work Location: Areas

 

Date: 2/18/2021
Employee: China Cheatham
Airport: Newark Liberty International Airport
Experience: China always goes above and when it comes to assisting our guest, guest always comes first. Even if she has to do something outside of her work duties she doesn't mind doing it if it will make the guest experience better. A real team player.

Work Location: Starbucks ( HMS HOST)

 

Date: 2/18/2021
Employee: Afi Ahawo
Airport: Newark Liberty International Airport
Experience: Afi always connects with the customers. Rather it's answering their questions, helping them order something new or just simply being there he does it with grace and class.

Work Location: Sora Sushi ( MIdfield)

 

Date: 2/18/2021
Employee: Allanna Wilkerson
Airport: Newark Liberty International Airport
Experience: Allanna is such a pleasure to work with. She doesn't make excuses she just gets it done. She takes on problems that are not even hers and she resolves them with ease and grace. She always puts the customer first and always looks at things from their perspective.

Work Location: HMS HOST

 

Date: 2/18/2021
Employee: Brianne Galarza
Airport: Newark Liberty International Airport
Experience: Brianne always approach customers with a friendly hello. She doesn't wait for someone to come to her, if she see that someone is lost or struggling she steps in an assist with no hesitation.

Work Location: Starbucks ( HMS HOST)

 

Date: 2/18/2021
Employee: Versace Washington
Airport: Newark Liberty International Airport
Experience: Versace is one of the most respectful people I know. Always putting the passenger and their needs first. Always have a smile ( even though you can't see it now you now it's their. You can see it in her eyes!) and a kind word to give.

Work Location: Areas

 

Date: 02/17/2022
Employee: Kalliope Mihalatos
Airport: Newark Liberty International Airport
Experience: During my preliminary fire safety tour of the Terminals and Air Train platforms [public areas] I observed the welcoming, cheerful and informative energy displayed by Kalliope M. While all the platform attendants that day were doing a good job, she was outstanding. I felt like my cousin was welcoming me to family reunion at Grandma's. She exuded such energy while also clearly directing the passengers which train to take to which destinations. This was on a day when at least five confused passengers already had asked me directions during my first hour and a half with the public. First class treatment by Kalliope M!

Work Location: ERMC

 

Date: 2/15/22
Employee: Jennifer Anthony
Airport: Newark Liberty International Airport
Experience: It’s given me great pleasure to recognize Jennifer as she always seeks to connect to each and every person that crosses her path. She always asked passengers questions and tried to give them many options to choose from. Making passengers feel welcome at Newark Airport and connected in choosing Newark Airport in the future.

Work Location: ERMC

 

Date: 02/14/2022
Employee: Michelle Joseph
Airport: JFK International Airport
Experience: Customer Service Agent went above and beyond by assisting two elderly women travelers who could barely stand . Michelle spoke to a PAX lead requesting that they utilize two wheelchairs to carry the two women to the Special Assistance Seating Area as the check in times for their airline did not start .Michelle's actions embodied WESOAR core values by providing outstanding customer service .

Work Location: Hallmark Aviation Services

 

Date: 02/14/2022
Employee: Kri Shundat Basant
Airport: LaGuardia Airport
Experience: When Mr. Basant identified one of our co-workers from another company with health issues, he took the initiative, reported the situation and immediately asked for medical help to the shift supervisors (Mrs. Lavrentis and Mr. Acosta). Together with Mr. Umair Saeed, Mr. Basant accompanied the sick colleague until the Port Authority policemen and the ambulance arrived. Both of them took the situation as their own until the sick colleague received first aid from the paramedics and was transferred by ambulance. I am proud of my co-workers and commend them for their performance in dealing with our co-worker's medical emergency with great diligence and human sense.

Work Location: ERMC Aviation

 

Date: 02/14/2022
Employee: Umair Saeed
Airport: LaGuardia Airport
Experience: I want to recognize the performance of Mr. Saeed in the medical emergency that a co-worker from another company had. The first one to identify the situation was Mr. Basant, and Mr. Saeed supported him until the Port Authority policemen and the ambulance arrived. They took the situation as their own until the sick colleague received first aid from the paramedics and was transferred by ambulance. I am proud of my co-workers and commend them for their performance in dealing with our other co-worker's medical emergency with great diligence and a human sense.

Work Location: ERMC Aviation

 

Date: 2/10/2022
Employee: Maria Sanchez
Airport: Newark Liberty International Airport
Experience: Maria always has a big smile and a nice word when welcoming our guest. She always engages with the passenger and makes them feel special. She is the perfect person to see when you first arrive!

Work Location: HMS HOST

 

Date: 2/10/2022
Employee: Carlos Rivas
Airport: Newark Liberty International Airport
Experience: Please pass on my thanks by way of this nomination to Mr. Carlos Rivas - Senior Manager at United Airlines EWR Terminal C for going above and beyond and taking a personal interest in locating a lost KOALA BEAR for a child. On Monday 2/7/2022 a family with a small child travelled through EWR on United Airlines and boarded a flight out of a gate at C1 concourse for a Florida destination. On 2/9/2022, a member of the family communicated via social media to EWR Port Authority regarding her daughter lost her favorite sleeping toy KOALA BEAR. EWR Port Authority customer service team contacted Mr. Rivas in an effort to locate the missing toy. Mr. Rivas took a personal interest in searching the entire Terminal C and he finally reported that he found the KOALA BEAR kept it safely in his possession for delivery to the family. The family expressed thanks and gratitude to everyone working together in location the KOALA BEAR for their child. Thank you Mr. Rivas in going above

Work Location: United Airlines

 

Date: 02/10/2022
Employee: Carlos Rivas
Airport: Newark Liberty International Airport
Experience: Please pass on my thanks by way of this nomination to Mr. Carlos Rivas - Senior Manager at United Airlines EWR Terminal C for going above and beyond and taking a personal interest in locating a lost KOALA BEAR for a child. On Monday 2/7/2022 a family with a small child travelled through EWR on United Airlines and boarded a flight out of a gate at C1 concourse for a Florida destination. On 2/9/2022, a member of the family communicated via social media to EWR Port Authority regarding her daughter lost her favorite sleeping toy KOALA BEAR. EWR Port Authority customer service team contacted Mr. Rivas in an effort to locate the missing toy. Mr. Rivas took a personal interest in searching the entire Terminal C and he finally reported that he found the KOALA BEAR kept it safely in his possession for delivery to the family. The family expressed thanks and gratitude to everyone working together in location the KOALA BEAR for their child. Thank you Mr. Rivas in going above

Work Location: United Airlines

 

Date: 02/10/2022
Employee: Denise Crooms
Airport: Newark Liberty International Airport
Experience: It’s my pleasure and honor to recommend Denise Crooms for recognition at terminal C. As I was observing Denise, I noticed her excellent customer service skills. How soft, spoken and pleasant she is to all passengers. She has such a beautiful and positive attitude towards everyone. I believe that such positivity to represent Newark Airport needs to be recognized.

Work Location: ERMC

 

Date: 02/09/2022
Employee: Don Parler
Airport: JFK International Airport
Experience: I was in HB Station with Rail Operations team members and Alstom IT Security specialists performing testing of Public Address functionality. Don Parler was assisting a large group of passengers at the Air Train JFK Metrocard machines. He took his time to investigate their destination and then help them select the appropriate card that gave them the best value. Great work Don.

Work Location: Alstom

 

Date: 02/09/2022
Employee: Gary Elliot
Airport: JFK International Airport
Experience: Gary went above and beyond to find new ways to improve Customer Experience at Air Train JFK. As a supervisor he shared boots on the ground information on some of the challenges that were faced during Winter Storm Kenan and possible solutions. One of his suggestions involved keeping Rental Car facilities personnel in the loop during Air Train outages so that they can inform their passengers. Gary also demonstrated the usage of a Cisco phone that has the ability to make local Public Address announcements in the Air Train station. We were able to test the phone in various scenarios and will be expanding the tool to more agents in the Central Terminal Area and in the fare zones. Thanks for the efforts Gary!

Work Location: Alstom

 

Date: 02/08/2021
Employee: Diomis Romero
Airport: JFK International Airport
Experience: Aces Diomis Romero went above and beyond in helping a non English speaking passenger to rebook her flight at terminal 2 checking in counter. Aces empathize and provide exceptional service during their interactions as the passenger needed the food court and wifi for her 11 hrs wait time for her new flight with Delta Airlines.

Work Location: Unifi Services

 

Date: 02/08/2022
Employee: Heraldo Ryman
Airport: Newark Liberty International Airport
Experience: I would like to recommend Heraldo Ryman for a WeSoar award because he went above and beyond the call of duty. When he came off the air train at Charlie Platform on the way to building 74, he assisted me with greeting each passenger, and directing them to where they want to go. While I was on Charlie Platform ,I had a train full of passengers coming from terminals A,B,and P3. Heraldo assisted me with taking the passengers off the air train to take the next train to P4 and the Railink station. He’s definitely a team player because he took the initiative to assist me with helping the passengers get to their destination. Thank You Heraldo your hard work and dedication is appreciated.

Work Location: ERMC

 

Date: 2/7/2022
Employee: Navaraj Yoganathan
Airport: Newark Liberty International Airport
Experience: Navaraj is always welcoming passenger with a bright smile. Although we are wearing masks you can still sense the smile thru it. Navaraj eyes light up and is always ready to help the passengers and get them on there way, making sure there transition is smooth and carefree.

Work Location: Duty Free

 

Date: 2/7/2022
Employee: Brittany Jackson
Airport: Newark Liberty International Airport
Experience: Brittany is one of the few people who have been here through out the entire pandemic. She was here when it was only her store open in the entire food court. There use to be days where she would come in everyday, never complaining, always looking to part! I appreciate her hard work and dedication. Where others would have giving up or stop caring Brittany worked harder. I truly appreciate her.

Work Location: Starbucks ( HMS HOST)

 

Date: 2/7/2022
Employee: Andrea Williams
Airport: Newark Liberty International Airport
Experience: Andrea is a breath of fresh air!!! She as such a beautiful, bubbly spirit that you want to rub off on the rest of the employees. She has high energy and really engages in her duties. She is the kind of person you want at a leadership position. Not only is she an excellent worker she demonstrates how to do your job while enjoying it. I truly appreciate her and its a privilege to know her! She will go out of her way and move mountains to make sure a passenger is assisted.

Work Location: Starbucks ( HMS HOST)

 

Date: 2/7/2022
Employee: Lainesha Henry
Airport: Newark Liberty International Airport
Experience: Lainesha always puts the passenger first and always gives them the upmost respect. Even if someone is rude to her, she doesn't let that affect her. She simply brushes it off and continues to give excellent service.

Work Location: Starbucks ( HMS HOST)

 

Date: 2/7/2022
Employee: Dolores Stokes
Airport: Newark Liberty International Airport
Experience: What can I say about Dolores that hasn't been said before!!! She is awesome!!!!! So nice, so sweet, so respectful, and does her job with excellence! She has been here throughout the entire pandemic and I appreciate her dedication and commitment. We need more people like Dolores at the airport!!!

Work Location: JCM

 

Date: 02/07/2022
Employee: Shenelle Baines
Airport: Newark Liberty International Airport
Experience: On 2-07-2022, while on post at the Airtrain entrance of Terminal B, ACES, Shenelle Baines, witnessed suspicious behavior from a male individual at the New Stand. The male individual took some items from the concession store and proceeded to walk away without paying for the items. Shenelle immediately contacted her Supervisor, Steven Koffa, and informed him of what she just witnessed. PAPD were immediately notified, officers arrived and were able to apprehend and arrest male individual. Thank you Shenelle for going above and beyond to keep our airport safe. Job well done.

Work Location: ERMC Aviation

 

Date: 2/5/22
Employee: Kendra Battle
Airport: Newark Liberty International Airport
Experience: Kendra is always cheerful and willing to help other. today she worked at saison due to a call out. while it was slow, she took it upon herself to do some cleaning project and organize the bar. she is a great asset and always great with customer

Work Location: otg

 

Date: 2/4/22
Employee: Marinos Constantinos
Airport: LaGuardia Airport
Experience: Mr. Constantinos aka "Gino" found me in the concessions area of Terminal B. He came over to assist what menu would be the best to order lunch. One of the most important elements to consider when managing a concessions area is the quality of the customer service provided. Gino provided aside from amazing customer service, information on the beautiful changes coming to Terminal B which will make the dining experience at the terminal even better. Gino demonstrated courteous and quick service to meet my needs during my visit to concessions. I will be a recurring customer thanks to Gino!

Work Location: Villa Restaurant Group

 

Date: 2/4/22
Employee: Robert Small
Airport: LaGuardia Airport
Experience: On a cold, raining day, my colleague and I went to perform audits at Terminal B, C and D. As we exit the office building, we saw the PA Shuttle bus approaching the stop. My colleague and I said "We are gonna miss the bus!" as we ran. Mr. Small saw us in panic mode and began to drive the shuttle bus slower, giving us time to get to the bus stop. Then the bus approached the stop, the doors opened and we gave Mr. Small the biggest THANK YOU! plus a sigh of relief. He gave us a warm smile and said "you're welcome". What amazing kindness, consideration and awareness Mr. Small extended to make our day at work time manageable to complete our audits.

Work Location: ABM Bussing

 

Date: 2/4/22
Employee: Lesia Wyatt
Airport: LaGuardia Airport
Experience: What great work Mrs. Wyatt performs on airport as a PA shuttle bus driver. When my colleague and I boarded the bus, Mrs. Wyatt made a very important announce. She said "Your mask must cover your nose and mouth. Please make sure you are wearing your face mask correctly" Now that is an airport employee going above and beyond to assure everyone on the bus complies with wearing a mask. There was a passenger not wearing one. Mrs. Wyatt's politely said "Sir with the glasses, please put on your mask" The passenger didn't hear the first time. It was announced again where the passenger realized it was him that overlooked not having a mask on. He immediately put on the mask because Mrs. Wyatt was not taking off until he complied. Once the passenger did, Mrs. Wyatt said THANK YOU! and went on her airport route. I was extremely proud to witness an airport employee caring for our safety and her own.

Work Location: ABM Bussing

 

Date: 2/4/22
Employee: Suezzette Chaplin
Airport: LaGuardia Airport
Experience: Mrs. Chaplin was a delight when I approached her to receive a guest pass to escort my colleague who did not have a badge to go post-security. During the process to issue the pass, Mrs. Chaplin chatted with us, laughed and made us feel welcomed. The whole time Mrs. Chaplin took care of us with a big smile. It was pleasant to have that great customer service experience.

Work Location: Delta Airlines Check-In

 

Date: 2/4/22
Employee: Gerardo Cuenca-Soengas
Airport: JFK International Airport
Experience: Gerardo is a man who not only takes his role in building security very seriously but is always very helpful and friendly towards the passengers. Whenever he sees something that can potentially be a safety hazard, he always speaks up about it no matter how small it may be and will always follow up on it during his next shift. I have noticed that he always goes above and beyond during his shifts to ensure the safety and smooth travels for our passengers. Thank you Gerardo, your work is appreciated!!

Work Location: AUS Building Security

 

Date: 2/3/22
Employee: Mateel Cameron
Airport: JFK International Airport
Experience: Mateel works at the employee screening on the north checkpoint. She always demonstrates a delightful energy, she enthusiastically greets employees passing through her area, engage with them and ALWAYS wish us a great day. You can feel her warmth, keenness, passion and proudness in assisting every single employee that comes through. Despite wearing a mask, we can see/feel her smiling through her eyes. Mateel embraces all T4 values, she's friendly, happy, informative, keep us safe, but above all, she seeks to connect with the team and delivers amazing and memorable interactions. Thank you for being such vital part of our team.

Work Location: Global

 

Date: 2/2/22
Employee: Amanda Rodriquez
Airport: Newark Liberty International Airport
Experience: Amanda always greats you with such a sweet welcome. Her smile will brighten any room. She is very helpful and thoughtful of the customer’s time.

Work Location: Steller Partners ( The New Stand)

 

Date: 2/2/22
Employee: Schneider Urena
Airport: Newark Liberty International Airport
Experience: Schneider always goes above and beyond without even being asked. They listen so they know what the customer wants sometimes before they do. They always put the customer first and really makes them feel special.

Work Location: Duty Free

 

Date: 2/2/22
Employee: Laura Santamaria
Airport: Newark Liberty International Airport
Experience: Laura always asks questions, listens, and connects with the passengers. Always striking friendly conversation which makes their time special. She also moves quickly which they appreciate.

Work Location: Zaro's

 

Date: 2/2/22
Employee: Katherine Gomez
Airport: Newark Liberty International Airport
Experience: Katherine owns it, no matter the situation. She doesn’t play the blame game or put it off on someone else, but she assists the passenger with whatever they need help with. She is really a big help to her company. Always on time and always ready to serve.

Work Location: Zaro's

 

Date: 2/2/22
Employee: Julia Silva
Airport: Newark Liberty International Airport
Experience: Julia is such a smart beautiful person inside and out. Working at an airport you must be approachable and friendly, and she fits this perfectly. Always greets you with a smile, ready to help! She also won the kahoot game at our WE SOAR training so I know she is paying attention to training and applying her knowledge. She rocks!!!

Work Location: Duty Free

 

Date: 2/2/22
Employee: Ronniee Bishop
Airport: Newark Liberty International Airport
Experience: Ronniee is very respectful always. Always putting the passenger and their needs first. Always have a smile and a kind word to give. Always ready to work and serve the public.

Work Location: Voyage

 

Date: 2/1/22
Employee: Daniel Baker
Airport: JFK International Airport
Experience: Today I visited building 14 to get my fingerprinting done at the JFK badging office. The moment I entered the office, a front line team member, "Dan", kindly approached me in a very friendly fashion, asked me questions and guided me in the right direction. Besides helping me, he was also very engaging with other internal guests (airport employees) that were arriving to the office. Something unique I noticed about Dan is that transmit his passion for service excellence to others - you could see his smile through this mask and he definitely made our internal guests feel guided during their journey at the badging office.

Work Location: Inter-Con Security/Badging Office

 

Date: 2/1/22
Employee: Margie Floyd
Airport: Newark Liberty International Airport
Experience: This is in recognition of Ms. Margie Floyd who extended outstanding customer service to a passenger who had arrived in EWR for a funeral, was unfamiliar with the area, and did not know how to get to where she needed to be. Margie had obviously left such a memorable impression on the passenger that she requested to speak to her manager. My fellow Terminal Duty manager, Will, and myself spoke with this passenger who conveyed her sincere gratitude for Margie’s help, and also stated that it was the first time she was treated with such wonderful and amazing customer service. Margie, as the passenger described, approached her with a warm smile and a pleasant attitude asking how she could be of help. After providing the passenger with directions to the train, Margie also gave her information regarding how to get to her destination. The passenger thanked Margie for making what was a sad and stressful trip, one that was filled with genuine kindness and care.

Work Location: Munich Airport NJ

 

Date: 2/1/22
Employee: Karen Todd
Airport: LaGuardia Airport
Experience: Supervisor In Charge Karen Todd is an integral part of the parking team and was able to hold over during January's snowstorm due to morning staff couldn't make it to work. She was able to provide excellent customer service and kept the parking operation going without a hitch.

Work Location: ABM Aviation - Parking

 

Date: 2/1/22
Employee: Edith Gonzalez
Airport: LaGuardia Airport
Experience: Supervisor In Charge Edith Gonzalez was an integral part of the parking team and made it to work during January's snowstorm. She exceeds expectations by keeping her team safe and warm by rotating them accordingly while keeping a positive attitude.

Work Location: ABM Aviation - Parking

 

Date: 1/31/22
Employee: Jonathan Miranda
Airport: Newark Liberty International Airport
Experience: Jonathan assisted the Port Authority during the recent snowstorm with the movement of equipment off the ramp to ensure that the Port Authority could handle the operations of flight and the clearing of snow. Jonathan, as a mechanic, worked to get equipment running to be moved out of the right of way of snow removal equipment. Some of the equipment was not even the company's, however in the emergency situation assisted the Port Authority, showing the sacrifice made with needing to complete their own work and providing for the benefit of the overall operation. I appreciate Jonathans efforts and want to provide this acknowledgement.

Work Location: Worldwide Flight Services

 

Date: 1/31/22
Employee: Jorge Ramirez
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