Scroll below to view our Wall of Excellence where nomination stories are celebrated and rewarded!


Date: 12/29/2020
Employee: Daurenielson Cadet
Airport: Newark Liberty International Airport
Experience: Very respectful all the time. It can be very busy or super slow, his work ethic does not change. He takes his job seriously.

Work Location: Tony & Benny's

 

Date: 12/16/2020
Employee: Shalmadeen Edwards
Airport: JFK International Airport
Experience: Thank you email received from customer: On behalf of the family of Roosevelt A. Banks, we would love to express our deepest gratitude to Shalmadeen Edwards from Delta Airlines. On December 16th, 2020, Mr. Banks was scheduled to travel to Liberia; however, due to an incorrect COVID test result, he was unable to travel and stranded without a phone and the ability to make accommodations for himself (he was in a wheelchair). Shalmadeen Edwards called his family and to confirm that he was missing and stayed with Mr. Banks for the duration of her shift as his family worked on getting him in a hotel that could accommodate him until his flight back to Atlanta the following day. However, due to the weather and logistics, he ended up needing to stay the night at JFK. Upon ending her shift and assisting with checking in his luggage, she entrusted Mr. Banks in the care of another employee who helped Mr. Banks settle in for the night and provided the family with constant

Work Location: Delta Airlines

 

Date: 01/03/2021
Employee: Vaughn Ames
Airport: Newark Liberty International Airport
Experience: An elderly female passenger travelling to Princeton Junction arrived at the rail 1 area with 3 large luggage and a carry on, on a smarte carte. Vaughn assisted her with her luggage to the track, unloaded the carte, he also returned to the track when her train arrived and helped her to get on the train safely with her luggage.

Work Location: ERMC AVIATION SERVICES

 

Date: 12/16/2020
Employee: Kelsey McGrath
Airport: JFK International Airport
Experience: On behalf of the family of Roosevelt A. Banks, we would love to express our deepest gratitude to Kelsey McGrath at John F. Kennedy International Airport. On December 16th, 2020, Mr. Banks was scheduled to travel to Liberia however, due to the incorrect an Covid testing , he was unable to travel; therefore, leaving Mr. Banks stranded without a phone and the ability to make accommodations for himself (he was in a wheelchair). Kelsey helped to get Mr. Banks settled in for the night and provided the family with constant updates. She provided food, snacks and company through the night until his departure back on the 17th. For this act of kindness, our family is forever indebted and wanted you all to know about the caliber of employees that you all have at JFK. Thanks again and Happy Holidays!

Work Location: JFKIAT

 

Date: 1/13/21
Employee: Luis Asitimbay
Airport: LaGuardia Airport
Experience: Awesome Service!

Work Location: OTG Management

 

Date: 12/15/2020
Employee: Joseph Curbelo
Airport: Newark Liberty International Airport
Experience: Ever since the beginning of Pandemic, Joe has been stepping up and committed to help everyone in EWR Dufry to get through these tough times. In the last snow storm on Dec 15th, while most of the team call out due to difficulties to get to work. Joe was there working all day to maintain the store open and making sure all passengers can purchase duty free when they get through the airport. He worked from 9am to 10pm the whole day with minimum help in between, setting a great example of what great commitment looks like.

Work Location: EWR Dufry

 

Date: 01/11/2021
Employee: Sebongile Ziyambe
Airport: Newark Liberty International Airport
Experience: ERMC Supervisor Sebongile Ziyambe came to the rescue after overhearing a transmission over the radio between myself and ACES Stafford Woods of a passenger entrapped in the elevator in Terminal A. Supervisor Sebongile remained outside the elevator reassuring the passenger while I remained on the line with her, trying to keep her calm while she waited for the elevator technician. Unfortunately once the passenger was taken out of the elevator, she did not have time to catch her flight before it was to depart. Supervisor Sebongile escorted the passenger to American Airlines ticket counter, informing them of her situation and was able to help get her booked on the very next flight to her destination, on a 1 pm flight. Very well handled by the Supervisor, great job

Work Location: ERMC

 

Date: 01/11/2021
Employee: Luciana Azcenaperalta
Airport: Newark Liberty International Airport
Experience: Luciana is an outstanding employee!! All of the cleaners in Building One are commendable to say the least, always polite and always friendly. Even before Covid, they were always making sure the building was clean. They are continuously cleaning all restrooms, door entrances, kitchens/break rooms, common areas, and offices. They work endlessly around the clock to ensure that its sanitized and deodorized. I applaud Luciana along with the entire Tri- B Team. Keep up the great work!!

Work Location: Tri- B Cleaning

 

Date: 1/11/2021
Employee: Oneka Lupe
Airport: Newark Liberty International Airport
Experience: Oneka Lupe is an excellent EWR Supervisor, always seeking to connect with all ACES and passengers. Oneka is a great Team Leader and mentor to anyone that surrounds her.

Work Location: ERMC

 

Date: 1/12/2021
Employee: Nashay Howard
Airport: Newark Liberty International Airport
Experience: EWR Supervisor Nashay Howard is always approachable to all her fellow coworkers, ACES and passengers. Always willing to help.

Work Location: ERMC

 

Date: 1/4/2021
Employee: Ryan Hilliman
Airport: Newark Liberty International Airport
Experience: Ryan is very approachable and always open to help wherever he is needed with a big smile.

Work Location: ERMC

 

Date: 1/13/21
Employee: Jessica Ordonez
Airport: Newark Liberty International Airport
Experience: Jessica works diligently to make everyone's work easier. She is always helpful and thorough in her administrative duties. She stays abreast of the constant changes in the id renewal process and follows through even escorting aces to the id office to deal with any problems that may arise. She comes early or stays late visiting lot F to update paperwork and hang tags for parking authorization with no complaint.

Work Location: ERMC

 

Date: 1/2/21
Employee: Angela Nerbel
Airport: LaGuardia Airport
Experience: Angela always greets passengers as they are arriving to the baggage claim area and always has a smile on her face. She is very approachable and is willing to help passengers wherever they need to go.

Work Location: ERMC

 

Date: 12/30/20
Employee: Zekri Youssef
Airport: Newark Liberty International Airport
Experience: Always greats you with such a sweet welcome. Their smile will brighten any room. Always so very helpful and thoughtful of the customer’s time.

Work Location: Salsarita

 

Date: 12/30/20
Employee: Manal Soliman
Airport: Newark Liberty International Airport
Experience: She is always ready to assist the passengers with a smile. She has been here mostly through out the entire pandemic. We thank her.

Work Location: Salsarita

 

Date: 12/30/20
Employee: Esther Tapia
Airport: Newark Liberty International Airport
Experience: Esther is one of the cleaning people that has been taking care of the terminal well before COVID. I can tell she is smiling under her mask because she smiled long before we had to wear these things... On the day she saved me, I was replacing large stickers on the tables and my badge stuck to one of the stickers. Not seeing it happen, I threw away my badge. Esther saw me panic 15 min later when I realized my badge was missing. the last thing I wanted to do was throw a curve ball to the badging office in the middle of the season. I looked for 15-20 minutes including digging in the trash. Esther stopped, and pulled the trash on her own, and found my badge, stuck inside some of the decals I removed. given the day, the time, and how long into her shift she had been working, It would have been pretty easy for Esther to keep on working and do her normal great job. She took the time out to go above and beyond. I am thankful for her and that team every day.

Work Location: JCM

 

Date: 12/30/20
Employee: Carmen Lahura
Airport: Newark Liberty International Airport
Experience: Very respectful always. Always putting the passenger and their needs first. Always have a smile and a kind word to give.

Work Location: Sora Sushi ( MIdfield)

 

Date: 12/30/20
Employee: Sheakeera Williams
Airport: Newark Liberty International Airport
Experience: She always asks questions, listens, and connects with the passengers. Always striking friendly conversation which makes their time special.

Work Location: Steller Partners (The New Stand)

 

Date: 12/30/20
Employee: Hany Herz
Airport: Newark Liberty International Airport
Experience: Hany always goes above and beyond without even being asked. He listens so she knows what the customer wants sometimes before they do. He has basically been here throughout the entire pandemic. We thank him!

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Leonidas Peguero
Airport: Newark Liberty International Airport
Experience: He owns it, no matter the situation. He doesn't play the blame-game or put it off on someone else, but assists the passengers with whatever they need help with.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Betty Campbell
Airport: Newark Liberty International Airport
Experience: Working at an airport you must be approachable and friendly, and she fits this perfectly. Always greets you with a mile, ready to help!

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Blanca Parraga
Airport: Newark Liberty International Airport
Experience: She always goes above and beyond without even being asked. She listens so she knows what the customer wants sometimes before they do. Such a sweet and kind person to be around.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Maxwell Strickland
Airport: Newark Liberty International Airport
Experience: Working at an airport you must be approachable and friendly, and Maxwell fits this perfectly. Always greets you with a smile, ready to help!

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Gerson Argueta
Airport: Newark Liberty International Airport
Experience: Gerson always greats you with such a sweet welcome. His smile will brighten any room. He is very helpful and thoughtful of the customer’s time.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Tiara Alexander
Airport: Newark Liberty International Airport
Experience: She always asks questions, listens, and connects with the passengers. Always striking friendly conversation which makes their time special.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Bernard Strickland
Airport: Newark Liberty International Airport
Experience: Working at an airport you must be approachable and friendly, and Bernard fits this perfectly. Always greets you with a smile, ready to help!

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Seanna Alexander
Airport: Newark Liberty International Airport
Experience: Seanna owns it, no matter the situation. She doesn’t play the blame game or put it off on someone else, but she assists the passenger with whatever they need help with.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Fiona Ricketis
Airport: Newark Liberty International Airport
Experience: Fiona is very respectful always. Always putting the passenger and their needs first. Fionaalways have a smile and a kind word to give.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Stephanie Pena
Airport: Newark Liberty International Airport
Experience: Stephanie always goes above and beyond without even being asked. She listens so she knows what the customer wants sometimes before they do.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Ashraf Nagy
Airport: Newark Liberty International Airport
Experience: He always greats you with such a sweet welcome. His smile will brighten any room. Hhe is very helpful and thoughtful of the customer’s time.

Work Location: HMS HOST

 

Date: 12/30/20
Employee: Lynn Mulor
Airport: Newark Liberty International Airport
Experience: Lynn is very respectful always. Always putting the passenger and their needs first. She always have a smile and a kind word to give.

Work Location: America MRG

 

Date: 12/30/20
Employee: Jacquelin Harris
Airport: Newark Liberty International Airport
Experience: Jacquelin always goes above and beyond without even being asked. She listens so she knows what the customer wants sometimes before they do.

Work Location: Starbucks (HMS HOST)

 

Date: 12/30/20
Employee: Christian O'Besso
Airport: Newark Liberty International Airport
Experience: Christian owns it, no matter the situation. Christian doesn’t play the blame game or put it off on someone else, but just assists the passenger with whatever they need help with.

Work Location: Tony & Benny's

 

Date: 12/30/20
Employee: Brenda Lopez
Airport: Newark Liberty International Airport
Experience: When you work at a airport you must be approachable and friendly, and Brenda fits this perfectly. Always greets you with smile, ready to help!

Work Location: Tony & Benny's

 

Date: 12/30/20
Employee: Luz Maldinro
Airport: Newark Liberty International Airport
Experience: Luz always goes above and beyond without even being asked. He listens so she knows what the customer wants sometimes before they do. He has been here basically through out the entire pandemic. We thank him!

Work Location: Tony & Benny's

 

Date: 12/30/20
Employee: Lucy Sanchez
Airport: Newark Liberty International Airport
Experience: Lucy is very respectful always. She always putting the passenger and their needs first. Always have a smile and a kind word to give. She has been here basically through out the entire pandemic. We thank her!

Work Location: Tony & Benny's

 

Date: 12/30/20
Employee: Christelle Pierre
Airport: Newark Liberty International Airport
Experience: Working at an airport you must be approachable and friendly, and Christelle fits this perfectly. Always greets you with a smile, ready to help!

Work Location: Salsarita

 

Date: 12/30/20
Employee: Angela Nerbel
Airport: LaGuardia Airport
Experience: Angela is super informative and super friendly day in and day out.

Work Location: ERMC

 

Date: 12/30/20
Employee: Cierra Smith
Airport: Newark Liberty International Airport
Experience: Cierra Own it when a pax who was lost and looking for her boarding gate. She calms the pax down and gave the pax direction, with a nice closing.

Work Location: ERMC Aviation

 

Date: 12/29/20
Employee: Laurence McBean
Airport: LaGuardia Airport
Experience: Employee was about to cater the flight and realize an unaccompanied minor (UM) was left on-board. With no crew on the aircraft or anyone on the jet bridge, the employee when up to the boarding gate area and look for airline rep to assist. The airline rep was not aware of the situation, then when down to the aircraft and assisted the UM. Laurence went above his job duties and ensure the safety and security of others as well. He definitely exceed out expectation.

Work Location: Gate Gourmet

 

Date: 12/29/20
Employee: Branden Galaraza
Airport: Newark Liberty International Airport
Experience: Branden has such a welcoming smile and personality. He always greets the guest!

Work Location: Starbucks ( HMS HOST)

 

Date: 12/29/20
Employee: Radhames Rodekue
Airport: Newark Liberty International Airport
Experience: Always a pleasure to be welcomed when you enter a Duty Free store. Such a great employee

Work Location: Duty Free

 

Date: 12/29/20
Employee: Lesley Gomez
Airport: Newark Liberty International Airport
Experience: Such a sweet approachable girl! Her smile will brighten a room. So kind and helpful!

Work Location: America MRG

 

Date: 12/29/20
Employee: Daisy Desates
Airport: Newark Liberty International Airport
Experience: Such a great server who makes sure the passenger needs are met. Her smile welcomes you every time!

Work Location: Sora Sushi ( MIdfield)

 

Date: 12/29/20
Employee: Mohammed Hussain
Airport: Newark Liberty International Airport
Experience: Such a respectful gentlemen. Very considerate of others.

Work Location: Sora Sushi ( MIdfield)

 

Date: 12/29/20
Employee: Tanaisa Duren
Airport: Newark Liberty International Airport
Experience: Such a respectful, caring, and helpful person. You will leave her presence with a smile on your face!

Work Location: Starbucks ( HMS HOST)

 

Date: 12/29/20
Employee: Ashley Lopez
Airport: Newark Liberty International Airport
Experience: Ashley is one of the few that has been around since the pandemic begin. Always friendly, always approachable, always helpful!

Work Location: Voyage

 

Date: 12/29/20
Employee: Veronica Hemphill
Airport: Newark Liberty International Airport
Experience: She takes responsibility and owns it! Never complains, just gets the job done. We need more people like her!

Work Location: Starbucks ( HMS HOST)

 

Date: 12/29/20
Employee: Andrea Williams
Airport: Newark Liberty International Airport
Experience: Such a respectful person. Always smiling and in a good mood. Will lift your spirits if having a bad day

Work Location: Starbucks ( HMS HOST)

 

Date: 12/29/20
Employee: Sonal Patel
Airport: Newark Liberty International Airport
Experience: A very dedicated hard working who always have an approachable smile on her face. She has been here throughout the entire pandemic. Very dedicated.

Work Location: Dunkin Donuts

 

Date: 12/29/20
Employee: Americo Preire
Airport: Newark Liberty International Airport
Experience: Always kind, always approachable, always sweet, always helpful. Been here throughout the entire pandemic.

Work Location: Voyage

 

Date: 12/29/20
Employee: Omoye Ejallnse
Airport: Newark Liberty International Airport
Experience: Such a hardworking employee. Always ready to help and dedicated to the customer.

Work Location: Canonica (All you need)

 

Date: 12/29/20
Employee: Gregory Daniels Jr
Airport: Newark Liberty International Airport
Experience: Gregory takes responsibility and loves to assist the passengers.

Work Location: Green Beans Coffee

 

Date: 12/29/20
Employee: Kevin Callaway
Airport: Newark Liberty International Airport
Experience: Kevin has been here throughout the entire pandemic! He never complains he just gets the job done! He will brighten your day and always puts a smile on your face! Such a joy to be around and so helpful. Passengers and employees love being in his presence.

Work Location: Fraport

 

Date: 12/29/20
Employee: Franklin Garcia
Airport: Newark Liberty International Airport
Experience: Franklin is one of the best airport employees I have ever had the pleasure to meet. He loves his job and does it well. Always ready to assist and help. He has been here through out the entire pandemic never complaining always helping. He knows so much and is always willing and happy to help. WE need more people like Franklin!

Work Location: Fraport

 

Date: 12/29/20
Employee: Jenet Rodrigues
Airport: Newark Liberty International Airport
Experience: A Pax called because he had left behind a bag. I called Jenet, she answered right away, I explained to her the situation, she immediately says, I will contact them and call you back in about ten minutes. She was true to her word. She also called, the Pax that they had his bag. May I add, she did all this on her day off. This is truly what teamwork is all about.

Work Location: Frontier Airlines

 

Date: 12/28/20
Employee: Astaija Johnson
Airport: Newark Liberty International Airport
Experience: An elderly female passenger, being driven by a Prime flight wheel chair agent, came on A ATP, confused and couldn't remember where she parked her car and was seeking assistance locating same. Although we didn't locate where the car was parked due to insufficient information, Astaija showed great care and patience in trying to assist and was very respectful and courteous to the passenger. PA 9 - 2 Flora came on the platform while we were trying to assist the passenger to locate the car and was very impressed with Astaija and insisted that she be recognized for her effort. Flora then left with the passenger to search for the car.

Work Location: ERMC

 

Date: 12/28/20
Employee: Vaughn Ames
Airport: Newark Liberty International Airport
Experience: Up on arrival at P3 to start his shift, Vaughn noticed a line streching from the National car rental door into the P3 lobby, he immediately went to investigate the cause and was told by the passengers that they have been waiting for over an hour for assistance. After failing to make contact with National, he aprised his supervisor of the situation. After investigation, Vaughn was advised that the office was closed, due to a fire earlier in the building's lobby and a representative will coming out soon to assist them. Vaughn went back to the passengers and informed them of the situation and also that a representative will be coming soon to speak to them, he also waited with them, while reassuring them that help is on its way, until the rep came out to assist them.

Work Location: ERMC

 

Date: 12/26/20
Employee: Georgete Martins
Airport: LaGuardia Airport
Experience: very helpful wonderful and curtious employee. always helping passengers and has a great heart that helps every one

Work Location: ERMC

 

Date: 12/26/20
Employee: Faizan Khan
Airport: LaGuardia Airport
Experience: he has alot of knowledge and is very helful

Work Location: ERMC

 

Date: 12/25/20
Employee: Dolores Stokes
Airport: Newark Liberty International Airport
Experience: I have been working through this pandemic and I have notice Ms. Stokes to take her job seriously without any complaining. I have felt so safe here when I am at work to point that I look to see if she is around. She stays on top of everything and is always spraying and wiping away. Thank You Ms Stokes for making the day much safer for us all during these rough time.

Work Location: JCM Cleaners

 

Date: 12/25/20
Employee: Katherine Garcia
Airport: Newark Liberty International Airport
Experience: I would like to give Katherine much appreciation for always coming to work in high spirits. She treats the guest with respect and is always so attentive to there needs. Guest look for her when she is not around, they like that she is so fast and accurate with there order. On days that I work along side her I have noticed that at least 30% of our guest have there order ready before he/she reaches the register. With her great attitude she is helping turn this location into "CHEERS". GREAT JOB AT BEING SO WELCOMING TO ALL...

Work Location: HMSHost / Starbucks

 

Date: 12/24/20
Employee: Astaija Johnson
Airport: Newark Liberty International Airport
Experience: At C Platform She received a call from Aces :Mercado Nilda at the Rail link platform a female passenger on train # 8 car 3 was not feeling well and has to go to level 2 at terminal C to be picked up by her relatives ,she take control of the situation until her relatives arrived.

Work Location: ERMC

 

Date: 12/24/20
Employee: Stafford Woods
Airport: Newark Liberty International Airport
Experience: Stafford was working at NEC-ATP. He encountered a passenger with an Amtrak ticket that needed assistance. Stafford accompanied the passenger to the Amtrak Kiosk. The passenger was having a difficult time understanding the process and had already missed a train. Stafford continued to help the passenger who subsequently booked 2 additional Amtrak tickets, decided to cancel both and then booked at airline ticket and returned to the airport. Stafford remained professional, and patient. He even spoke with Amtrak on behalf of the passenger. Stafford was professional at all times and showed a great degree of understanding as the passenger was obviously struggling to comprehend the assistance offered. Stafford's commitment to assisting this passenger serves as a quintessential example of "Owning It" Well Done!!

Work Location: ERMC

 

Date: 12/24/20
Employee: Indranie Ramkissoon
Airport: LaGuardia Airport
Experience: Indranie regularly engages with customers and provides exceptional customer service.

Work Location: ABM Parking Services

 

Date: 12/24/20
Employee: Samina Salahuddin
Airport: LaGuardia Airport
Experience: Samina is a very friendly and approachable. She does not hesitate to render any help. She is very reliable and knowledge. Surely it is a pleasure working with her.

Work Location: ABM Aviation Parking Sales Office

 

Date: 12/24/20
Employee: Keith Morris
Airport: Newark Liberty International Airport
Experience: At approximately 0340am an elderly female passenger got off the air train at B ATP, seeking information regarding the COVID 19 test in terminal B, keith spend a several minutes explaining to her the time of the test and location, repeatedly, however after realising that the passenger was having defficulty understanding, with permission he escorted the her to the test site to ensure she was at the correct location and would be able to get her test which is required for her flight. On his way back to the platform Keith met another elderly female passenger travelling with two large luggage and a service dog, looking for Spirit Airline, he assisted her with luggage and escorted her to the Spirit counter.

Work Location: ERMC AVIATION SERVICES

 

Date: 12/23/20
Employee: Jose Torres
Airport: Newark Liberty International Airport
Experience: While I was on a Passenger Assist Assisting a Passenger who spoke Spanish with getting a rental car from Avis , Jose noticed that I needed assistance with the passenger because she didn’t speak English. I delegated the responsibility to assist the passenger to Jose because I knew that he can give her more assistance because they speak the same language . I would recommend Jose for the We Soar Reward because he took the initiative to assist the passenger along with providing her with the information she needed to purchase the rental car.

Work Location: ERMC

 

Date: 12/22/20
Employee: Marie Auguste
Airport: Newark Liberty International Airport
Experience: This morning, at 7:31 am, a female passenger was observed in the NEC lobby exiting the door. This area is not open to the general public except during a bussing operation. Rail 1 ACES Marie Auguste was alerted and responded quickly to retrieve the female. discovering along the way that a door had been left open that should not have been. Thankfully she closed the door and called, informing me how the female was able to get down to the lobby. She then assisted the female in guiding her with information and directions to catching her train. Thank you for your quick response

Work Location: ERMC

 

Date: 12/22/20
Employee: Stefani Vallone
Airport: Newark Liberty International Airport
Experience: ACES Stefani Vallone answers Newark Airport information lines with a clear and concise voice. Very professional in any call she receives, even when handling a customer that is being rude and difficult. Her answers are well thought out, yet quick and effective. Always giving the caller all the information she has at her disposal in a friendly, courteous manner. You can be sure any customer calling receives the help they require from ACES Stefani Vallone. Great job

Work Location: ERMC

 

Date: 12/22/20
Employee: Alise Charles
Airport: Newark Liberty International Airport
Experience: ACES Supervisor, Alise Charles,went above and beyond to assist United Airlines in the queuing passengers leaving for the Dominican Republic. Since this was a new set up for United Airlines on level 1, there was confusion as to where passengers had to queue to be processed for their flight. Alise was complemented on her great work by Port Authority Manager, Tom Bock, and United Airlines representatives.

Work Location: ERMC Aviation

 

Date: 12/22/20
Employee: Ayao Melegnam
Airport: Newark Liberty International Airport
Experience: ACES Supervisor, Ayao Melegnam, went above and beyond to assist United Airlines in the queuing of passengers leaving for the Dominican Republic. Since this was a new set up for United Airlines on level 1, there was confusion as to where passengers had to queue to be processed for the flight. Ayao was complemented on his great work by Port Authority Manager, Tom Bock, and United Airlines representatives.

Work Location: ERMC Aviation

 

Date: 12/22/20
Employee: Sebongile Ziyambe
Airport: Newark Liberty International Airport
Experience: ACES Supervisor, Sebongile Ziyambe, went above and beyond to assist United Airlines in the queuing of passengers leaving for the Dominican Republic. Since this was a new set up for United Airlines on level 1, there was confusion as to where passengers had to queue to be processed for their flight. Sebongile was complemented on her great work by Port Authority Manager, Tom Bock, and United Airlines representatives.

Work Location: ERMC Aviation

 

Date: 12/22/20
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: ACES, Bertha Malasquez, went above and beyond in assisting passengers inquiring on where to go to be processed for their flight to the Dominican Republic and queuing the passengers properly. The set up in Terminal C was new and with the many Spanish speaking passengers inquiring about their flights, Bertha, who speaks Spanish, was able to assist passengers and make them feel more comfortable. Bertha was commented on her great job performance by, Port Authority Manager, Tom Bock, and United Airlines representatives.

Work Location: ERMC Aviation

 

Date: 12/22/20
Employee: Zaida Penafiel
Airport: Newark Liberty International Airport
Experience: ACES, Zaida Penafiel, went above and beyond to assist United Airlines in the queuing of passengers leaving for the Dominican Republic. Since this was a new set up for United Airlines on Level 1, there was confusion as to where passengers had to queue to be processed for their flight. Many of the passengers inquiring information were Spanish speaking, Zaida, who speaks Spanish, was able to assist in providing information as needed to the passengers. Zaida was complemented on her great work by, Tom Bock, Port Authority Manager, and United Airlines representatives.

Work Location: ERMC Aviation

 

Date: 12/22/20
Employee: Jessica Vera-Ordonez
Airport: Newark Liberty International Airport
Experience: ACES employee, Jessica Vera-Ordonez, is a very positive person and an asset to EWR. Jessica is always willing to assist wherever needed without hesitation. When assisting with our employees or passengers, Jessica takes her time to make sure they are provided with the correct information to make their travel and work experience a great one. Thank you Jessie, for being a great team member.

Work Location: ERMC Aviation

 

Date: 12/21/20
Employee: Shatoya Felder
Airport: Newark Liberty International Airport
Experience: Miss Shatoya connected and delivered a great customer service to United Airline passenger. Patron was lost and cannot comprehend the information regarding Covid-19 restrictions from EWR to Mumbai. Shatoya personally spoke to United Agent and explained to the passenger all the details and steps to take. Excellent Job Miss Shatoya you are a great asset to ERMC. Well Done!!

Work Location: ERMC

 

Date: 12/21/20
Employee: Kavita Chugani
Airport: LaGuardia Airport
Experience: ACES Chugani reconnected a 12 yr old boy with his backpack. Chugani exceeded expectations by investigating the touchpoints the \backpack made from security to PAPD. Used translation and asked the right questions in order to trace the backpack's location then gave detailed directions on the location of the backpack for the purposes of retrieval.

Work Location: ERMC

 

Date: 12/21/20
Employee: Zenia Afrin
Airport: LaGuardia Airport
Experience: ACES Afrin observed a 42 yr old female at the Terminal B lower level Welcome Center as she collapsed while sitting at the Welcome Center. ACES Afrin remained calm, called a supervisor and gave a detailed description of the passenger to the supervisor so that the supervisor can alert PAPD, EMS and the Port Authority. ACES Afrin stayed on scene until the PAPD/EMS arrived and immediately began rerouting other passengers from the scene to allow for units to perform their jobs.

Work Location: ERMC

 

Date: 12/21/20
Employee: Efrain Carrero
Airport: LaGuardia Airport
Experience: ACES Carrero engaged a Spanish speaking passenger who lost his passport and was flying to Colombia by way of Dallas. ACES Carrero accompanied the passenger first to the Lost and found and then eventually to the Welcome Center, where Carrero contacted PAPD, acted as the translator to effectively communicate to the passenger that the passenger needed to file a police report on the missing items. ACES Carrero also communicated to the passenger the process by which to obtain a new passport and assisted in making arrangements for the passenger to fly out of LGA via SouthWest Airlines.

Work Location: ERMC

 

Date: 12/19/20
Employee: Larry Moore
Airport: Newark Liberty International Airport
Experience: On 12/17/20 I was on C ATP for most of my tour 1300 - 2100, it was a hectic day as it was the day after the bad snow storm, the passengers were confused, frustrated and at times impatient and to compound the situation there were only three and sometimes two air trains servicing the entire airport throughout the day, which led to passengers getting to their stops a little longer than usual and C ATP was also one of the transfer points in the pinch loop. Larry was the ACES on the platform and he demonstrated all the tenets of the WE SOAR standards. He understand the moods of the passengers and was very patient and respectful answering questions, he approached passengers to advised them of the interruption in service while being approachable and welcoming to passengers entering the platform, he regularly updated the passengers of the timing and direction of the trains and constantly clearing the trains to ensure passengers didn't loose time going back and fort on the train

Work Location: ERMC

 

Date: 12/18/20
Employee: Sandra Baptise
Airport: Newark Liberty International Airport
Experience: Sandra owns it and it shows. She knows what she is doing and helps you out when you need it.

Work Location: ERMC

 

Date: 12/16/20
Employee: Vaughn Ames
Airport: Newark Liberty International Airport
Experience: Vaughn was at P4 during an overnight shift. A family of passengers approached him, indicating they were unable to pay for their parking at the pay station. One of the passengers (an older gentleman, was hearing impaired) Vaughn called on the radio asking to descend to P4-Lobby to see if he could offer additional assistance. He contacted ABM parking using the intercom feature on the pay-terminal where ABM personnel instructed them to proceed to the garage exit and utilize the intercom feature from the gate. Vaughn made sure the passengers clearly understood what they needed to do. I had arrived at P4 Lobby by this time and witnessed him handling the passengers. He demonstrated a concern for the passengers and took initiative to assist them

Work Location: ERMC

 

Date: 12/14/20
Employee: Rhonda Emilien
Airport: Newark Liberty International Airport
Experience: Rhonda is an exceptional worker! She has limited staff but refuses to quit or give up. She will come in open a store, once things slow down in one area she running to the next area to open another store. She as been working 6-7 days a week since the pandemic started. I truly couldn't nominate a better person. She takes responsibility and she owns it! I only hope others mimic her hard work and dedication!

Work Location: Steller Partners (The News Stand)

 

Date: 12/14/20
Employee: Dolores Stokes
Airport: Newark Liberty International Airport
Experience: Dolores always have a sweet smile and is always in a great mood! Such a wonderful employee to have in an airport!

Work Location: JCM

 

Date: 12/14/20
Employee: Brittany Jackson
Airport: Newark Liberty International Airport
Experience: What can I say about Brittany but she is the best! Through out this entire pandemic Brittany has been here working hard, never complaining with a smile on her face. I'm grateful for her hard work and dedication!

Work Location: Starbucks ( HMS HOST)

 

Date: 12/12/20
Employee: Aaliyah Philippe
Airport: Newark Liberty International Airport
Experience: Aaliyah exceeded expectations when she readily build a rapport with a passenger who didn’t have a mask on and her young daughter at P3 platform which enabled her to quickly offer a mask which was appreciated by the passenger.

Work Location: ERMC

 

Date: 12/12/20
Employee: Angela Nerbel
Airport: LaGuardia Airport
Experience: Angela is always very enthusiastic whenever I come to work and I work 5 days a week.

Work Location: ERMC

 

Date: 12/11/20
Employee: Tazmen Boyd
Airport: Newark Liberty International Airport
Experience: Observed Tazmen being very informative while on post on C-ATP. He spoke in general informing pax that the train on track number 1 will be making the various stops and the train on track 2 as well. He was clear in his tone and very professional. I must say pax were well informed.

Work Location: ERMC

 

Date: 12/11/20
Employee: Hander Villalta
Airport: Newark Liberty International Airport
Experience: There was a airport employee lost on the airtrain. Hander was able to reach out to the employee and give them the correct directions and made sure they followedthrough.. Hander always gives his best; and strives to achieve service satisfaction. I'm glad and confident in my abilities to trust him as a dependable co- worker.

Work Location: ERMC

 

Date: 12/11/20
Employee: Sherry Lewis
Airport: JFK International Airport
Experience: Travelers Aid received a call from a distraught mother in Kansas who shared that her daughter was in JFK, had missed her flight, and needed support. After finding the daughter, we learned that the young college student had helped a friend move to NYC and was headed back to Savannah to complete her college semester and report to her part time job. Unfortunately, the traveler encountered some delays on the subway and by the time she reached the gate of her flight, the door had closed. Travelers Aid searched other flight options and found an option with Delta, but the fee was extraordinarily high. The price of the exact flight the next day, was significantly lower. Travelers Aid spoke to Sherry Lewis, a Delta agent regarding our options. Sherry recognized the efforts being made to help the young woman and quietly stepped away from the ticket counters to explore other alternatives. With Sherry's ideas and quick thinking, the student was able to book a flight back to Savan

Work Location: Delta

 

Date: 12/11/20
Employee: Zaida Penafiel
Airport: Newark Liberty International Airport
Experience: I observed a passenger approach the B2-GT counter who was distraught. He had come from an international flight and went outside at level 2 to have a smoke. He walked away from his bag and went inside. When he realized his bag was not with him, he went back outside and it was gone. He ended up at the B2 counter and told Zaida what happened. She immediately assured the passenger she would try to help him. She quickly called Bravo Desk and PAPD arrived a few minutes later. PAPD took a report and went with the Passenger to look for the bag. While waiting for the passenger she was reassuring and understanding. She handled the situation in a top manner.

Work Location: ERMC

 

Date: 12/10/20
Employee: Dennis King
Airport: Newark Liberty International Airport
Experience: At Rail 1 area at the Rail Link Station he assisted a female passenger to track 5 for her train to Hamilton and stayed with her until she board the train.

Work Location: ERMC

 

Date: 12/10/20
Employee: Robert Small
Airport: LaGuardia Airport
Experience: General Manager Tony Vero and I hosted Aviation Leadership for a tour of the airport. Mr. Small was our driver and went above and beyond for the entire tour. Mr. Small was welcoming and friendly, kept us on track and schedule for the entire tour. He exemplifies every WESOAR attribute. ABM and LGA, our employees and customers, are lucky to have Mr. Small behind the wheel. Christina Callahan, Deputy General Manager.

Work Location: ABM Bus

 

Date: 12/9/20
Employee: Corey Price
Airport: Newark Liberty International Airport
Experience: At approximately 2320pm a female passenger arrived at C ATP, travelling from Miami to JFK, she was a bit upset and confused as she was looking for the Newark Airport Express bus and had been directed to several locations before she got to the platform. Corey instead of redirected her, he confirmed the time when the next bus was departing and with permission escorted the passenger to the bus lane, to ensure she got to the correct location to get on the next and last bus leaving at 2235pm which is in 15 minutes.

Work Location: ERMC

 

Date: 12/9/20
Employee: Magdaline Victor
Airport: Newark Liberty International Airport
Experience: While working at Rail 1, Magdaline was advised by the Matrix agent that the track for both Trenton and Longbranch trains had been changed to track 3, for the 0112am and 0122am trains respectively. She went to rail A/B and advised all paasengers of the changed and escorted them to the location to get on the trains. Magdaline waited for the trains to arrived and ensured all passengers got on safely also assisted with luggage as passengers had to go down to the tracks and go acrossed track 4 to get on the trains.

Work Location: ERMC

 

Date: 12/8/20
Employee: Orlando Arias
Airport: LaGuardia Airport
Experience: Orlando's enthusiasm and interest to work in the company, despite difficulties, has made a huge impact to our success. The way he performed throughout entire year shows his hard work, sincerity, perseverance and diligence. We appreciate his high level of proficiency in handling the tasks assigned to him. Orlando's abilities and contributions are an important key to success of our entire operation.

Work Location: Gate Gourmet

 

Date: 12/8/20
Employee: Juan Hernandez
Airport: LaGuardia Airport
Experience: Juan works as a driver lead and is a prime example of what an excellent employee is. He is very respectful to all management team and to his fellow coworkers. He is always willing to help and always has a smile on his face while doing so. He is hard worker and someone we can always count on to getting things done safely and correctly at all times.

Work Location: Gate Gourmet

 

Date: 12/8/20
Employee: Angela Nerbel
Airport: LaGuardia Airport
Experience: Absolutely Wonderful!!! Always smiling!!! Efficient Happy to Assist!! PHabulous, yes with a PH!!!! Thank YOU

Work Location: ERMC

 

Date: 12/7/20
Employee: ANGELA NERBEL
Airport: LaGuardia Airport
Experience: I LOVE HER WORK -SHE'S GOOD!

Work Location: ERMC

 

Date: 12/7/20
Employee: Phillip Henry
Airport: Newark Liberty International Airport
Experience: Mr. Phillip Henry went above and beyond in assisting me. I wanted to thank him and nominate him for his outstanding work ethic, contribution(s) and for the extra effort he put into fixing an issue concerning my SIDA badge and access. I also appreciated that he was able to resolve this issue fairly quickly. His willingness to assist exceed my expectations. This says a lot about his skills and generosity. Thank you again for your contribution and hard work.

Work Location: SIDA Badging Office

 

Date: 12/3/20
Employee: Rini Rajesh
Airport: Newark Liberty International Airport
Experience: Rini does a great job at welcoming pax and providing directions as they come on platform. Observed she working from one end of platform to the other very customer focus.

Work Location: ERMC

 

Date: 12/3/20
Employee: Janet Martinez
Airport: Newark Liberty International Airport
Experience: I would like to commend ERMC ACES Janet Martinez. She had a patron incident and had to fill out an Incident Report. I was much impressed with how well it was written. All the elements required was there, the Who, What, When, Where, and was written so professionally. Short, precise and to the point. Thank you very much, Keep up the great work.

Work Location: ERMC

 

Date: 12/3/20
Employee: Joycelyn Laza-Cruz
Airport: Newark Liberty International Airport
Experience: Joycelyn while working Rail 1 was going above and beyond helping passengers with smart carts to the track to catch there trains on time, she is and exemplary aces and is very professional at her job.

Work Location: ERMC

 

Date: 12/3/20
Employee: Jordan Mound
Airport: Newark Liberty International Airport
Experience: Jordan treats each of the passengers that come on his platform with respect. Observe how he provides excellent customer service during this pandemic without making passengers feel uncomfortable.

Work Location: Ermc

 

Date: 12/3/20
Employee: Jose Torres
Airport: Newark Liberty International Airport
Experience: At approximately 2240pm, a male passenger who seemingly intoxicated, visited the C ATP and was being disruptive and abusive to other passengers. Jose immediately advised control desk of the situation and asked that PAPD be summoned to the platform. While waiting for PAPD to arrive, Jose own the situation by taking control and skillfully deescalated what was potetentially a bad situation among the passengers while they were on the platform, he also ensured the passengers involved took separate cars on the train as they were all headind to P4. PAPD later caught up with the passengers at P4.

Work Location: ERMC AVIATION SERVICES

 

Date: 12/3/20
Employee: Jose Torres
Airport: Newark Liberty International Airport
Experience: At approximately 2240pm a male passenger visited the C ATP, seemingly intoxicated and was being disruptive and abusive to other passengers. Jose immediately advised the control desk and asked that the PAPD officers be summoned to the platform. While waiting on the officers Jose owned the situation by taking controlled and skillfully deescalated what was potentially a bad situation among the passengers while they were on the platform. He also ensured they went in separate cars on the train when leaving. Control desk was updated immediately and the train was held at P4 for PAPD to intervene.

Work Location: ERMC

 

Date: 12/3/20
Employee: Astaija Johnson
Airport: Newark Liberty International Airport
Experience: An elderly male passenger arrived on A ATP on his way to P4 to connect with his hotel shuttle at approximately 2355pm. The passenger is hearing impaired and aided by a cane. Astaija was able to connected with the passenger to obtained his destination. She then called C ATP and advised the ACES of the passenger and requested that he be assisted to get to his destination. It was a team effort, however, it was Astaija who initiated the connection to get him the assistance he needed.

Work Location: ERMC

 

Date: 12/3/20
Employee: Agela Nerbel
Airport: LaGuardia Airport
Experience: Angela is always friendly. Everyday she goes out of her way to greet the passengers. She provides exceptional customer service to arriving passengers in Terminal d @ Lga.

Work Location: ERMC

 

Date: 12/3/20
Employee: Larry Moore
Airport: Newark Liberty International Airport
Experience: A male passenger came off the airtrain at C ATP, he was physically challenge and very confused. Larry was able to connected with him and identified his concerns, he then reached out to his supervisor and explained the passenger's plight and requested the passenger be escorted to speak with a United representative for assistance.

Work Location: ERMC

 

Date: 12/2/20
Employee: Melvin Wulah
Airport: Newark Liberty International Airport
Experience: Supervisor W. Amponsah along with Traffic Attendant Melvin Wulah assisted a patron that exited from the highway near Economy Parking/P6 screaming for help. Her daughter was having a seizure. They immediately contacted PAPD and assisted the distressed mother until they arrived. They stayed with the patron until an ambulance arrived and transported the little girl to the hospital. They are being nominated for going Above and Beyond to assist this mother and child.

Work Location: ABM Parking

 

Date: 12/2/20
Employee: Angela Nerbel
Airport: LaGuardia Airport
Experience: Mrs. Angela was observed delivering an excellent service to few spirit guests, seeking information about terminal way findings and transportation services ..

Work Location: ERMC

 

Date: 11/30/20
Employee: Ridline Jean-Philippe
Airport: Newark Liberty International Airport
Experience: She was very sweet and funny. She was very helpful, after doing so much run arounds. I missed my flight with my airline, and my next flight was hours later. The agents wasn't helpful at all. She gave me helpful information to utilize instead being stressed with nothing to do at the airport. Please tell her thank you again!

Work Location: ERMC

 

Date: 11/30/20
Employee: Reniqua Harris
Airport: Newark Liberty International Airport
Experience: I observed Reniqua walking along level one and stopping to help a customer who clearly looked lost. The customer was elderly, pushing a baggage cart and walking a dog looking for the nearest elevator. Reniqua was quick to connect and help her out with wayfinding. Great work

Work Location: Omni-Serv

 

Date: 11/30/20
Employee: Stafford Woods
Airport: Newark Liberty International Airport
Experience: ERMC’s Stafford W. consistently and cheerfully greets travelers from the Welcome Center, even if they don’t appear to have a question or need assistance. His professionalism and friendly presence are valued in the terminal.

Work Location: ERMC

 

Date: 11/28/20
Employee: Stephanie Perez
Airport: LaGuardia Airport
Experience: Very nice bubbly personality, always cheerful and positive vibes. Always ready to work and learn and be helpful.

Work Location: ERMC

 

Date: 11/28/20
Employee: Faizan Khan
Airport: LaGuardia Airport
Experience: HE WENT OUT OF HIS WAY TO HELP A FUTURE EMPLOYEE. HE LOVES HELPING EVERYONE.

Work Location: ERMC

 

Date: 11/26/20
Employee: Margie Floyd
Airport: Newark Liberty International Airport
Experience: At the Rail 1 area at Rail link station I observed her welcoming passengers as they arrived at her location, she also assist with purchasing their tickets and show them the map to transfer for their trains.

Work Location: ERMC

 

Date: 11/26/20
Employee: Brandon Teixeira
Airport: Newark Liberty International Airport
Experience: At the Rail link platform of the NEC Train Station I watched him greet passengers with a welcoming smile and assist two of the passengers translate so they can take the Airline at terminal B

Work Location: ERMC

 

Date: 11/26/20
Employee: Candido Cepeda
Airport: Newark Liberty International Airport
Experience: At approximately 0400 am, a female passenger arrived on the air train at A ATP, on her way to Las Vegas, she had a smarte carte stocked with luggage and a small baby boy and seemingly in distress. Candido immediately recognized her situation and went to her assistance. He unloaded her carte from the train and with permission drove the carte to the Jet Blue counter for the extremely grateful passenger. GOOD JOB SIR.

Work Location: ERMC

 

Date: 11/25/20
Employee: Tamara Henderson
Airport: Newark Liberty International Airport
Experience: A passenger that was dropped off by one of the taxi's, unfortunately at the wrong hotel, called needing a shuttle to return to the airport. The passenger was taken to the wrong Holiday Inn, not the one he had booked. In addition, that particular one was not open at the time. As he was unwilling to pay further to have a taxi sent out to him to return to the airport, ACES Tamara called the neighboring hotel, The Doubletree to ask if the passenger can ride in their shuttle back to the airport. she then advised the passenger to walk over to the hotel to board that shuttle for the ride back. Great job ACES Tamara Henderson in assisting a traveler who appeared to be stranded without a way back. Excellent work.

Work Location: ERMC

 

Date: 11/25/20
Employee: Sandra Primus
Airport: Newark Liberty International Airport
Experience: ACES Sandra Primus never ceases to amaze me at her excellent customer care skills when answering the Airport Information lines. Always greeting and speaking in such a warm and respectful tone, whether the caller is being the same or not. Always making sure they have all information in every detail, and done so in such a warm and pleasant tone. She makes sure she leaves each caller confidant and assured with what ever information they are seeking. Being pleasant with someone who is not being pleasant themselves, is not easy to do for the best of us, yet ACES Sandra tone never wavers. She is such a pleasant person to work with, thank you.

Work Location: ERMC

 

Date: 11/24/20
Employee: Naromie Charles
Airport: Newark Liberty International Airport
Experience: When Airtrain service was interrupted to the Rail Link Station We moved into a partial bus operation which usually uses door number 2 at the Rail Link Lobby. Naromie was at door 2 of the lobby. The loading area for the buses to transport passengers was fully occupied by a number of service vehicles. Noaromie was forced to direct passengers about 60 yards away to an area where the buses could load the passengers. I observed her walking each group of passengers to the area when she could have just pointed them in the right direction.

Work Location: ERMC

 

Date: 11/24/20
Employee: Samantha Mason-Bodden
Airport: LaGuardia Airport
Experience: Samantha Mason-Bodden was working at The Scoop (retail concession on the HOV Level/Level 1) on Tuesday 11/24 at 10 am when this interaction occurred. I was performing a walkthrough with LGP staff, and this woman greeted me immediately upon walking in to the store, engaged me to find out what I was looking for, and was so helpful in walking me through the different types of PPE available for purchase inside the store. She even made a sales recommendation of their most popular packages (a multi-pack of different items, or a 5-pack of masks). Job well done, and a really engaged employee that deserves to be rewarded.

Work Location: The Scoop - Retail Concession on HOV Level/Level1

 

Date: 11/21/20
Employee: Corey Price
Airport: Newark Liberty International Airport
Experience: During bussing operation a male passenger travelling from P3 to Charlie with a walking aide, a service dog, a carte stocked with luggage and some loose luggage, his right leg also has on a brace. Upon arrival at Charlie curb side he reached out to Corey for help from inside the bus and without hesitation he went to the passenger's assistance. Corey unload all his luggage and took them inside the terminal and invited the passenger to a seat and went down to level 2 and requested a wheelchair from the UGE agent for the passenger.

Work Location: ERMC

 

Date: 11/21/20
Employee: CHIDINMA AJAGHANNA
Airport: Newark Liberty International Airport
Experience: While at the Charlie Welcome Centre where she was stationed. Chidinma heard the ACES on Charlie ATP reaching out to the Control desk via the radio, for assistance for a passenger whose dress got caught in the c6 escalator side panel. Base on the transmission between the ACES and the control desk, she realized it could take a while for help to reach the passenger, she reached out to her supervisor to go to the platform to try and assist the passenger. Upon arrival at the scene she was able to calm the passenger down as she was getting a bit agitated and together they were able to released the grateful passenger's dress.

Work Location: ERMC

 

Date: 11/20/20
Employee: Carlos Reyes
Airport: Newark Liberty International Airport
Experience: Carlos is a welcoming and warming employee at Newark airport. I went to the coffee shop where Carlos works and he greeted me with a “ Hello love, how can I help you?” It brought a smile to may face and I asked him to give me the strongest coffee he had with cinnamon. Without hesitation he went to get my order ready. When Carlos came back, he explained the coffee type and said “enjoy”. When the transaction was finished he said “Have a great day love!” Even though we are going through rough times, Carlos was upbeat, approachable, seeking to connect and he showed it matter to him the customer was satisfied. Being served coffee by an employee as Carlos did, was a delight.

Work Location: HBF

 

Date: 11/19/20
Employee: Brian Horne
Airport: Newark Liberty International Airport
Experience: I watch him standing on the Air Train platform P4 welcoming and giving passengers direction to their destination

Work Location: ERMC

 

Date: 11/19/20
Employee: Loshanth Thirukulatharasan
Airport: Newark Liberty International Airport
Experience: At Rail 1 at the Rail Link station he approach a visual impaired passenger who was struggling and assist him to the air train then called to Bravo Platform so he could get on his flight.

Work Location: ERMC

 

Date: 11/19/20
Employee: Jordan Mounds
Airport: Newark Liberty International Airport
Experience: As is always the case with ACES Jordan Mounds, making sure everyone is assisted and taken care of in his area. Observed him going to every passenger arriving on his platform, assisting them on their way. ACES Jordan is always proactive, and being observant even on the night shift.

Work Location: ERMC

 

Date: 11/19/20
Employee: Slavsky Pierre-Louis
Airport: Newark Liberty International Airport
Experience: I was the AOC supervisor on 11/15/2020. Slavsky who was E3 Alpha was able to help me with a passenger who needed wheelchair assistance but was not able to walk to the airtrain from the car rentals. Both the ACES at Station P3 and Terminal A were able to help the passenger who had a flight with JetBlue Airlines.

Work Location: ERMC

 

Date: 11/19/20
Employee: John C. Silva
Airport: Newark Liberty International Airport
Experience: I highly recommend John Silva to be recognize for helping a passenger in an incredibly extraordinary way. I saw him helping a lady that was in a very stressed situation. Apparently she had missed her flight and her condition was not well. He helped her to reach out to her boyfriend and made sure that she entered a Taxi and be brought to her next destination safely. I only saw him bring her to the taxi stand and I can say that he was going the extra mile, having his arm around her shoulder to make sure she doesn't fall as she was in such a bad condition. Especially during the COVID times, this shows how determined he was to make sure she is safe. I think he deserves the highest recognition for saving her day and making sure she can continue her travels in a safe manner.

Work Location: American Airlines

 

Date: 11/18/20
Employee: Keith Morris
Airport: Newark Liberty International Airport
Experience: On 11/16/20 I came out of the air train at terminal C platform, it was a bit crowded and I observed aces Keith Morris helping passenger in a very professional manner, his knowledge of the airport was impressive. I am happy to nominate aces Keith. M.

Work Location: ERMC

 

Date: 11/17/20
Employee: Patricia Campuzano
Airport: LaGuardia Airport
Experience: I knew I had to nominate Patricia, an ABM cleaner, as I observed her diligently cleaning the terminal. It was great to see how dedicated she was to her work especially during these difficult times. She looked a bit exhausted and when I spoke to Patricia about how I noticed her work ethics, she was very approachable and grateful especially knowing she was going to be nominated. She had heard about the R&R program the Port Authority has but didn't think someone would consider her since there's really no one at the airport. Patricia was so excited to know that her hardwork was acknowledged.

Work Location: ABM Cleaning

 

Date: 11/17/20
Employee: Pamela Taylor
Airport: LaGuardia Airport
Experience: At Terminal B, Level 3 I noticed an American Airline employee go above and beyond when she noticed a passenger in need of assistance. The gentleman who was accompanied by his wife, was using a cane and were both carrying massive luggage. Pamela approached the couple and asked them for their gate number. It was in a location that required them to walk 15 minutes. She automatically asked the gentleman "Do you need a Wheelchair?" At first, he was hesitate and stated that he could make it on his own. Pamela wasn't convinced and asked "Are you sure?" The gentleman then accepted the wheelchair as he looked grateful that Pamela spotted them and cared for their well-being. This to me showed the connection Pamela made to make sure our passengers at the airport, experience a long lasting, impressive airport journey.

Work Location: American Airlines

 

Date: 11/17/20
Employee: Cierra Smith
Airport: Newark Liberty International Airport
Experience: Passenger of 6 with lots of luggage and a cart. Help them get into elevator and direct them to Ethiopian airline.

Work Location: ERMC

 

Date: 11/16/20
Employee: John Tam
Airport: Newark Liberty International Airport
Experience: John Tam is a leader and a team player. When ever he sees me getting over whelmed he jumps in and helps out if need be. John is an example of what it means to SOAR high.

Work Location: ERMC

 

Date: 11/16/20
Employee: Sheronda Chegtham
Airport: Newark Liberty International Airport
Experience: She’s very patient and understanding

Work Location: Allied Universal

 

Date: 11/16/20
Employee: Sheronda Chegtham
Airport: Newark Liberty International Airport
Experience: I want to nominate Sheronda Chegtham because she was very patient with me. My company messed up on my paperwork and they already put a hole in my ID. I expressed that I couldn’t afford to miss days of work I was highly upset and a tad bit rude. But did that stop Ms. Sheronda? NOPE ! she wrote down all the documents I needed to come back and get my ID . When I came to the office this morning she sat at the window saw me and greeted me with a big smile . After I got my ID I just had to thank her and make sure she get the recognition that she needs. There are not too many people out there that are willing to help you and go that extra mile for others. I APPRECIATE YOU AND THANK YOU !

Work Location: Allied Universal

 

Date: 11/15/20
Employee: Marlon Barrow
Airport: JFK International Airport
Experience: Travelers Aid received a call from a distressed Delta passenger regarding 2 bags that had not arrived with her in Cancun. She made a claim for the two items but became worried when the bags containing medication did not arrive after 2 days. She had not been satisfied with the response from Delta in Cancun and could not reach a New York based Delta Baggage Office rep. When she found Travelers Aid, she asked for assistance in speaking directly with Delta and in tracking down her bag. Travelers Aid reached out to the Baggage Office and initially received a telephone number the passenger could call. This also was not satisfactory to the passenger so a second approach to the Baggage Office was made and this was when I ran into Marlon Barrow. Marlon was on his way through the baggage claim area to take care of another matter, but stopped to receive my inquiry regarding the missing bag and next steps. He referred us to the Baggage Office but when he saw that it was not c

Work Location: Delta

 

Date: 11/13/20
Employee: Kavita Chugani
Airport: LaGuardia Airport
Experience: A mother entered Terminal C looking for assistance in retrieving her 12 yr old son's back pack which was accidentally left behind at the departures level. After a frustrating 15 minutes of checking with the baggage offices she was greeted by ACES Kavita Chugani who asked her, "How can I assist you today ma'am?" Once Kavita gathered the relevant details she proceeded to investigate. She spoke with a security guard who directed her to a coworker on the phone .The coworker had witnessed a backpack being handed over to the police but did not have any names or offices where the bag was lodged. Kavita however was able to establish that the backpack was handed over to airport police. After a few more calls and final checks with the Delta and Spirit baggage offices the passenger was reunited with her son's backpack which had his prized belongings. The passenger was very impressed with the expedited manner that Kavita resolved her situation.

Work Location: ERMC

 

Date: 11/13/20
Employee: Ramesh Katwaru
Airport: LaGuardia Airport
Experience: Mr. Katwaru is also known as "The General" because he has been a role model to many by his work performance and how he handles situations assertively and with military respect in a loud tone of voice when he makes announcements. If you hear his voice you will know what I mean. His voice is powerful and straight to the point, with simple clear-cut directions. Thank you.

Work Location: ERMC

 

Date: 11/13/20
Employee: Cloy Wallace
Airport: LaGuardia Airport
Experience: PSC Ram visited Terminal B Parking Garage Level Two and observed Mr. Wallace assisting many passengers with FHV's information. He was was physically checking in with all passengers and drivers as to their concerns with rides. He was also checking on the COVID-19 supplies (sanitizers and wipes) and also ensuring that FHVs parked appropriately. Great job by Mr. Wallace. "

Work Location: Allied Universal Security

 

Date: 11/12/20
Employee: Joselynne Lazo-Cruz
Airport: Newark Liberty International Airport
Experience: She assisted an elderly passenger purchase her ticket then take her down to track four and wait wit her until she board the train to destination.

Work Location: ERMC

 

Date: 11/12/20
Employee: Sharon McDuffie-Pagan
Airport: Newark Liberty International Airport
Experience: I would like to thank ACES Sharon McDuffie - Pagan for her shining example of what great Customer Service should be. In answering the airport's information line, she always greets her callers with a warm, welcoming tone. Letting them ask or explain what information they are looking for, without rushing them or exhibiting impatience. She uses all resources to be able to respond fully in her quest to aid the caller. She makes sure before the call is complete, that they feel confidant in the information she has given them. Keep up the great work.

Work Location: ERMC

 

Date: 11/12/20
Employee: Tamara Henderson
Airport: Newark Liberty International Airport
Experience: ACES Tamara Henderson amazes me everyday answering the airport information lines, I sometimes turn to her for information myself. If she doesn't know the answer to a question asked, she knows who or where to get the answer. With countless calls coming in daily for travel restrictions, state COVID policies, quarantine information, ACES Tamara answers all. Either giving them the information, or forwarding their calls to the proper parties. Many times receiving calls regarding paying tolls, though she does inform them, that's not handled here at the airport, she redirects their calls to the proper places. I would like to thank ACES Tamara for her diligence in giving the correct information, but also for her assistance when ever I have to ask her something I do not know. She always has the answers.

Work Location: ERMC

 

Date: 11/11/20
Employee: Astaija Johnson
Airport: Newark Liberty International Airport
Experience: Astaija helped a passsenger who had gotten separated from his wife. When the passenger last saw his wife she was at level 2 near escalator 12. Passengers wife was found and Astaija escorted them both to the terminal c bus.

Work Location: ERMC

 

Date: 11/11/20
Employee: Stafford Woods
Airport: Newark Liberty International Airport
Experience: Stafford helped a couple that were dropped off at the wrong terminal. They needed to go to United Airlines at Terminal C. Stafford provided them with directions and organized wheelchair assistance for one of the passengers. Great job.

Work Location: ERMC

 

Date: 11/11/20
Employee: Rico Soriano
Airport: Newark Liberty International Airport
Experience: Rico conducted a wheelchair request for a Frontier Airlines passenger who was at the platform.The Frontier counter was closed when he arrived. The passenger was updated and continued waiting at the platform. Ten minutes later Rico followed up and successfully initiated the wheelchair request. Great follow-up. Truly impressive.

Work Location: ERMC

 

Date: 11/11/20
Employee: Hander Villalta-Ramirez
Airport: Newark Liberty International Airport
Experience: At approximately 0515am, a male passenger arrived at P3 ATP on the airtrain, with a young baby in his hands a smarte carte stocked with luggages and a baby car seat. Hander recognized the passenger was overwhelmed and immediately went to his assistance, he removed the carte from the train and took the time and drove the carte for the passenger to Hertz. The passenger was able to get to Hertz with little or no stress because of Hander's assistance. Keep up the good work Hander.

Work Location: ERMC

 

Date: 11/10/20
Employee: Michael Doorn
Airport: JFK International Airport
Experience: It was brought to managements attention that dispatcher Michael Doorn has a very nice, warm, and helpful personality. Employee was all business, alert, helpful considerate towards several passengers. He helps them in any possible way including their suitcases. Excellent service. Also, as manager during field visits I have witnessed Mr. Doorn being very proactive and always attentive and prepared to assist passengers in any way. He a definitely a model employee.

Work Location: ABM Taxi Dispatch

 

Date: 11/10/20
Employee: Wilson Amponsah
Airport: Newark Liberty International Airport
Experience: Supervisor W. Amponsah along with Traffic Attendant Melvin Wulah assisted a patron that exited from the highway near Economy Parking/P6 screaming for help. Her daughter was having a seizure. They immediately contacted PAPD and assisted the distressed mother until they arrived. They stayed with the patron until an ambulance arrived and transported the little girl to the hospital. They are being nominated for going Above and Beyond to assist this mother and child.

Work Location: ABM Parking

 

Date: 11/10/20
Employee: Melvin Wulah
Airport: Newark Liberty International Airport
Experience: Traffic Attendant Melvin Wulah along with Supervisor W. Amponsah, assisted a patron that exited from the highway near Economy Parking/P6 screaming for help. Her daughter was having a seizure. They immediately contacted PAPD and assisted the distressed mother until they arrived. They stayed with the patron until an ambulance arrived and transported the little girl to the hospital. They are being nominated for going Above and Beyond to assist this mother and child.

Work Location: ABM Parking

 

Date: 11/10/20
Employee: Crystal Sewell
Airport: Newark Liberty International Airport
Experience: Crystal Sewell is an outstanding employee. She is very approachable, she always greets the customers with a smile ready to assist them. She is consistent in performing to the best of her ability and meeting the customer service standards set before her. Crystal is deserving of the recognition.

Work Location: ABM Parking

 

Date: 11/10/20
Employee: Naromie Charles
Airport: Newark Liberty International Airport
Experience: I had to drive to the raillink station when there was no train service and we went into a partial bus operation. Upon arriving at the raillink it was apparent that a number of service vehicles were blocking the area near door number 2 that is normally used for loading passengers onto the bus. I observed Naromie getting the passengers coming down the stairs and off of the elevator then walking them approximately 70 yards to the front of the terminal where buses were able to pull in to accept passengers. She maintained control of the flow of passengers by escorting them instead of just pointing to the area they would be picked up.

Work Location: ERMC

 

Date: 11/9/20
Employee: Sharon McDuffie-Pagan
Airport: Newark Liberty International Airport
Experience: Customer called and very irritated that he cannot find P6 parking. Miss Sharon gave the patron a precise direction. Customer was happy that he got in long term parking because of excellent service from Miss Sharon.

Work Location: ERMC

 

Date: 11/9/20
Employee: Slavsky Pierre Louise
Airport: Newark Liberty International Airport
Experience: Slavsky heard the radio transmission that Terminal B platform has passenger trapped inside the elevator. He automatically had the initiative to help and assist the individual. He went from C to B in less than 5 minutes to help and updated PA AOC.

Work Location: ERMC

 

Date: 11/9/20
Employee: Ann Evans spence
Airport: Newark Liberty International Airport
Experience: Ann saw a family of 5 parent,2 small kids and a baby in strollers. They were attempt to use the escalator. Ann saw that and stop them and have them use the elevator

Work Location: ERMC

 

Date: 11/8/20
Employee: Sharon McDuffie-Pagan
Airport: Newark Liberty International Airport
Experience: I work in the AOC with Sharon during nights and observe her going above and beyond to converse with with patrons and make them feel comfortable and at ease. Additionally, she is very knowledgeable about all aspects of the airport and can explain what's happening (very critical now in a time when things change daily) in a way that is easy to understand, calm, and eloquent. I have heard several callers compliment her on her tone and demeanor. She's outstanding in every way and a true example of someone that really cherishes world-class customer experience. Please honor her with this award and many others :)

Work Location: ERMC

 

Date: 11/7/20
Employee: Stephanie Rodriguez
Airport: Newark Liberty International Airport
Experience: Stephanie was helping a passenger in spanish who needed directions, She helped the passenger figure out they were looking for P6 parking area then gave directions. Good Job.

Work Location: ERMC

 

Date: 11/6/20
Employee: Damen McLaughlin
Airport: Newark Liberty International Airport
Experience: I was purchasing a coffee at pre-security Starbucks when I heard a passenger ask the barista if there were any Starbucks behind security. Before they were able to answer, Damen responded by asking her which gate and proceeding to mention that there are three open post security. Great demonstration of owning the response and going out of his way to help out.

Work Location: UGE

 

Date: 11/6/20
Employee: Margie Floyd
Airport: Newark Liberty International Airport
Experience: Elevator and escalator was down that connects to Bravo platform, Margie who’s shift was over was passing the roamer area and saw passengers who needed help with directions, Margie stopped and assisted passengers until the elevators were operational again.Margie demonstrated what it means to be a team real team player.

Work Location: ERMC

 

Date: 11/6/20
Employee: Filemon Domingo
Airport: LaGuardia Airport
Experience: Filemon demonstrated superior customer service skills, I observed him during his interactions with passengers and without fail he approached each one of them and inquired if they needed assistance. He would patiently answer their questions and once the interaction concluded, he would continue to scour the area for more passengers to assist.

Work Location: ERMC

 

Date: 11/6/20
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Bertha helped an elderly passenger who was confused about where she was being picked up. She flagged me to escort her Terminal B to meet with her husband.

Work Location: ERMC

 

Date: 11/5/20
Employee: Kalisha Daley
Airport: Newark Liberty International Airport
Experience: The assistance provided by the case worker Kalisha Daley is very commendable and appreciated. Kalisha was very kind and very supportive to get assistance to a homeless man who had said he was cold and needed help to get to the Howard Johnson where he was staying, he also had a walker. She was quick to offer him help and her demeanor was very upbeat and caring. A NJ Transit bus driver took the gentleman to Terminal B where Kalisha met him and assisted him. The end result was that she drove him to the hotel. Kalisha told me that the man was very grateful to the help the airport provided him in getting to a warm and safe place to sleep that night.

Work Location: Mental Health Association of Essex and Morris

 

Date: 11/5/20
Employee: Ararceli Nazario
Airport: JFK International Airport
Experience: While working the TSA security checkpoint, a passenger came through in a rush to catch his flight. While placing his items in the TSA bins for inspection, he had two large, full beverages that would have to be thrown out before we could could proceed. Rather than throwing them away he asked agent Nazario if he could give them to his friend waiting outside the checkpoint area. Agent Nazario kindly took the beverages from him and walked them over to the passenger's friend. This act of going above and beyond exceeded the passenger's expectations and the passenger thanked Agent Nazario.

Work Location: TSA

 

Date: 11/5/20
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: At approximately 1430pm, an elderly female passenger using a walking aide travelling and from Peru via Texas onto EWR visited the C WC. Passenger informed Bertha that her daughter will be picking her up in about 2 hours. Bertha secured a smart carte for her luggages and have her seated by CWC waiting area and informed her daughter where she will be. The passenger also expressed to Bertha that she didn't had much to eat during her travel to EWR Bertha immediately secured some food for her. At the end of her shift Bertha advised her relief of the passenger and asked her to keep checking on her. Bertha didn't only owned the responsibility for ensuring the passenger was taking care of she also showed compassion and kindness.

Work Location: ERMC

 

Date: 11/5/20
Employee: Daniel Samaroo
Airport: JFK International Airport
Experience: While working the TSA checkpoint, I observed a passenger that was confused as to where to leave the SmarteCarte so they could enter the TSA security queue. The SmarteCarte employee Daniel Samaroo proactively went to the passenger and politely explained to leave the cart there and that he would take care of it. Daniel also thanked the passenger and told him to have a good flight.

Work Location: SmarteCarte

 

Date: 11/5/20
Employee: Yahaira Calderon
Airport: LaGuardia Airport
Experience: He helped me with my parking and the transportation

Work Location: DGS

 

Date: 11/4/20
Employee: Junior King
Airport: LaGuardia Airport
Experience: I am PSC Ram at LGA Customer Service Delivery Unit. Mr. Junior King went above and beyond is assisting a wheelchair arrival passenger at Terminal D Delta. About 18:25L, Mr. King provided wheelchair service to the passenger from the gate to baggage claims and from baggage claims to curbside into an awaiting vehicle. At the baggage carousel, he located two bags belonging to the passenger. He then wheeled the passenger and her bags to the curbside. At the curbside, he was providing directions to other passengers for the C/D FHV Lot. He did his job professionally with a smile.

Work Location: Delta Airlines

 

Date: 11/3/20
Employee: Jennifer Telesford
Airport: JFK International Airport
Experience: Aces Jennifer Telesford is observed as being an above and beyond customer service agent during an air train shutdown. She was approachable with a friendly demeanor. Aces answered and delivered excellent services to the travelling patrons in harsh weather conditions.

Work Location: ERMC

 

Date: 11/2/20
Employee: Brian Aguilar
Airport: Newark Liberty International Airport
Experience: He was on post at Rail 1 area Rail link station when he heard the sound of an alarm bell he investigated and found two passengers stuck in the elevator R2 he then squeeze the door shut so the elevator could travel upward for the passenger to exit job well don.

Work Location: ERMC

 

Date: 11/2/20
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: On the NEC Platform at the Rail Link station she assisted a female passenger with several pieces of luggage, purchasing ticket then to track A for her train to New York a job well done.

Work Location: ERMC

 

Date: 10/31/20
Employee: Mohammad Anwar
Airport: LaGuardia Airport
Experience: Muhammad Anwar has seen a lady sitting on the floor near the Welcome Center at Terminal C west. He had politely approached the lady if she need any assistance. The lady namely Evelyn asked him if he can call an ambulance for her and she stated that she is an expectant mother. Without delay Anwar has called me for an EMS with her detailed condition with exact location. I have called PAPD & PA71 Jean Elmonis immediately and rushed to that location. I have instructed our female ACES Vennessa Tejeda at that location To be with the expectant mother. PAPD and EMS team arrived at the scene, they were very prompt in evaluating and taking the expectant mother to the hospital. Excellent job done by Muhammad Anwar And Vennessa Tejeda! Keep up the good work, we appreciate all you have done professionally to assist this expectant mother.

Work Location: ERMC

 

Date: 10/30/20
Employee: Jose Saez-Penate
Airport: Newark Liberty International Airport
Experience: I would like to nominate my colleague Jose for always being professional. He presently works in Terminal B Bravo Desk, that particular post involves urgent response, a knowledge of information, there is a need to handling loads of incoming phone calls and an urgency to be on your feet so to speak at all times! Jose is always pleasant and a joy to work with even with handling so many duties!

Work Location: ERMC

 

Date: 10/30/20
Employee: Cierra Smith
Airport: Newark Liberty International Airport
Experience: Cierra was helping passengers with smarte carte entry into the Air Train. She also was helping passengers to redistribute baggage to keep bags from falling.

Work Location: ERMC

 

Date: 10/30/20
Employee: Alfred Simmons
Airport: Newark Liberty International Airport
Experience: Alfred escorted visually impaired passenger to American airline counter.

Work Location: ERMC

 

Date: 10/30/20
Employee: Beatriz Filippelli
Airport: Newark Liberty International Airport
Experience: Beatriz was waiting on the platform for visually impaired passenger to arrive and help them off the train.

Work Location: ERMC

 

Date: 10/30/20
Employee: Jose Saez-Penate
Airport: Newark Liberty International Airport
Experience: ACE Jose Saez - Penate is very knowledgeable in all areas of the Airport. He is very helpful when situations arises. Jose is precise and get things done efficiently. He is kind to passengers and puts them at ease when they have a difficult situation. Does his best to bring a smile to the work place. Works well with all the employees of the Airport.

Work Location: ERMC

 

Date: 10/29/20
Employee: Sharon McDuffie-Pagan
Airport: Newark Liberty International Airport
Experience: ACE Sharon McDuffie-Pagan received a call from an Uber Driver who was unable to exit the Rental car lot. As time elapsed, the gentleman began to get agitated stating he has a customer waiting for him at Terminal A. As the AOC supervisor made calls to have someone respond, Sharon talked to the gentleman repeatedly apologizing and letting him know we were getting someone to respond. The driver began to complain that this was interfering in his business and it was not right for him to be stuck in the lot. Ms McDuffie-Pagan continued to talk to him calmly reassuring him someone would respond shortly, again offering her sincere apologies. The driver thanked her for her help. I compliment the ACE for remaining calm and reassuring. Good job Sharon.

Work Location: ERMC

 

Date: 10/29/20
Employee: Kayla Reed
Airport: Newark Liberty International Airport
Experience: At approximately 1740pm a male passenger name Parker Bruce travelling to New York collapse at the railink 1 area and was unresponsive. ACES Kayla Reed immedialy take charge by contacting the control desk and informed the desk of incident and the urgency, she also cordant off the area where the passenger was and redirected passengers away from the area while in constant communication with control desk updating the desk of the status of the passenger until the PAPD and EMS teams arrived. Kayla demonstrated ownership of the situation and great care towards the passenger.

Work Location: ERMC

 

Date: 10/28/20
Employee: Diana Galvis
Airport: Newark Liberty International Airport
Experience: ACES Diana Galvis recently trained for the AOC, and is a welcome addition. She answers the Airport Information Lines quickly and efficiently, with confidence and warmth. Taking the extra time needed with callers inquiring of the protocol for travel restrictions due to Covid - 19. She was knowledgeable and spoke with a warm and calming tone. It is a pleasure working with her.

Work Location: ERMC

 

Date: 10/28/20
Employee: Sandra Primus
Airport: Newark Liberty International Airport
Experience: ACE Sandra Primus is a wonderful example of what we strive for in customer service. In answering the Airport Information lines, she is always caring, and gives off such a warm attitude that makes the caller feel she is dedicated to assisting them in any way they need. She takes time to be thorough, explaining and giving all information. Giving the callers phone numbers or websites to further assist them if needed. Many times I have heard her even illicit a laugh or two from a frustrated caller as she aids them with what assistance they required. Being able to calm and reassure callers as they explain their problems or concerns. This is the type of customer care people are seeking when they call, and she excels at it. Thank you Ms Primus, it is a pleasure working with you.

Work Location: ERMC

 

Date: 10/28/20
Employee: Cierra Smith
Airport: Newark Liberty International Airport
Experience: I observed her at P4 air train platform welcoming the passengers as they disembarked the trains and the escalator with a warm smile and giving them direction to their air lines nice job.

Work Location: ERMC

 

Date: 10/28/20
Employee: Brian Horne
Airport: Newark Liberty International Airport
Experience: He was admirable in approaching and welcoming the passengers at the P4 Air Train station listening and answering their questions job well done.

Work Location: ERMC

 

Date: 10/27/20
Employee: Larry Zeluck
Airport: JFK International Airport
Experience: Larry is a volunteer with Traveler's Aid in JFK Terminal 4 and always doing whatever it takes to make the passenger experience as positive and seamless as possible. Recently he helped a passenger that was confused about how to use the AirTrain to get to another terminal for a connecting flight. Larry immediately asked the passenger which airline they were flying to confirm the correct terminal and walked the passenger through the AirTrain map and provided detailed, yet easy to understand instructions.

Work Location: Traveler's Aid

 

Date: 10/27/20
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: I witnessed JFK ACE Virginia Moreno exceed expectations with a passenger in Terminal 5 by making sure they received all the information they needed in a happy and respectful manner.

Work Location: ERMC

 

Date: 10/27/20
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: I witnessed JFK ACE Ysvania Ciriaco exceed expectations with a passenger in Terminal 4 by making sure they received all the information they needed in a happy and respectful manner.

Work Location: ERMC

 

Date: 10/27/20
Employee: Leo Beaumont
Airport: JFK International Airport
Experience: Leo works hard every single day no matter the shift he is on. While at the TSA checkpoint, I observed him wheeling a passenger and respectfully and cheerfully telling the passenger that he would take her through security and get her to the gate on time for her flight. The passenger was thankful and was reassured that she was in good hands with Leo.

Work Location: PAX Assist

 

Date: 10/27/20
Employee: Carla Hamilton
Airport: JFK International Airport
Experience: I witnessed JFK ACES Sup. Carla Hamilton help a passenger in Terminal 5 who's phone had died and didn't have a charger to reach out to family, but got them connected. She ran back to our office in Building 14 to find a charger to give and he was well on his way.

Work Location: ERMC

 

Date: 10/26/20
Employee: Carlos Ozoria
Airport: JFK International Airport
Experience: ACES Carlos Ozoria demonstrated his best knowledge and experience working his shift at T4. He constantly greeted passengers coming from international flights:: Welcome To New York" How I can Help You" With patience he explained passengers from Qatar how fast and easy to reach their final destination(residence). Analyzing his performance I understood he likes his job and people.

Work Location: ERMC

 

Date: 10/25/20
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene Hunter had assisted a mute female passenger who had a reservation with Go Airport Shuttle. Both had communicated in written form, pax used her cellphone and Darlene Hunter had used her notebook. Pax waited for more than an hour till her ride has arrived. Darlene Hunter has implemented all WESOAR elements to exceed expectations by assisting and escorting passenger to upper level when her ride has arrived. Job very well done!

Work Location: ERMC

 

Date: 10/24/20
Employee: Tazmen Boyd
Airport: Newark Liberty International Airport
Experience: At approximately 0403am a visually impaired male passenger travelling alone was met on C ATP by ACES Jose Torres, the passenger stated he is going to New York via the NJT train. Jose contacted ACES Tazmin Boyd at the railink station via radio and advised him of the passenger. The passenger was met and escorted to the track, he was invited to sit in the waiting area as he has over an hour waiting time. When the train arrived Tazmin returned and ensured that the passenger got on the train. Great team work guys Team work makes the dream work

Work Location: ERMC

 

Date: 10/24/20
Employee: Jorge Coreano
Airport: LaGuardia Airport
Experience: As a supervisor/manager working at LGA my eyes and ears are always open. I have noticed quite a few times day that Delta Ramp Jorge Coreano shows exemplary customer service to the wheelchair passengers he brings through the Terminal D security checkpoint. He shows he cares, and has compassion by helping them the best he can through a normally difficult process. I have seen some wheelchair service agents treat passengers very poorly in the past but the way Jorge and the Delta Ramp Crew treats the wheelchair passengers is nothing but outstanding.

Work Location: DELTA

 

Date: 10/24/20
Employee: Sandra Primus
Airport: Newark Liberty International Airport
Experience: Ms. Sandra Primus is a true professional and definitely the picture of "approachable"; she's always very calm, polite, and informative when she talks with customers calling into the Airport Information line. I have worked with her for a while now and have observed that she is knowledgeable, patient, and really makes a diligent effort to make each caller feel important and as though their inquiry is worthwhile and appreciated (this isn't easy to do when the phone rings all day). Even though reps in the Landside Control Center aren't being "approached" physically, approachability is something that also applies to phone conversations where a rep should convey enthusiasm, positivity, and a desire to connect with each patron verbally; Sandra always does that to the "T"! Additionally, she's very kind and enjoyable as a colleague :)

Work Location: ERMC

 

Date: 10/23/20
Employee: Gregory Daniels Jr.
Airport: Newark Liberty International Airport
Experience: Daniel is a great, wonderful person to be around. He enjoys assisting and helping people. Doesn't matter the issue, he owns it and makes sure the customer leaves happy. He has been here throughout the entire pandemic, never complaining, always assisting.

Work Location: Green Beans Coffee

 

Date: 10/23/20
Employee: Antonio Marinas
Airport: Newark Liberty International Airport
Experience: Antonio greeted passengers and provided directional information to passengers .

Work Location: ERMC

 

Date: 10/23/20
Employee: Marcella Edmonds
Airport: Newark Liberty International Airport
Experience: Marcella is always professional in her demeanor. She makes sure the passengers at P3 are courteously greeted and provided the information needed to continue their journey.

Work Location: ERMC

 

Date: 10/22/20
Employee: Becca Brady
Airport: LaGuardia Airport
Experience: I was escorting a vendor post-security at LGA Terminal B and decided to get coffee at the Dunkin Donuts which is found by the water show fountain. Becca who is an employee at Dunkin Donuts took my order. She was welcoming, attentive, very detailed and connected with me. Becca smiled all the time she gave me service. I ordered a small coffee but was given a medium but just in case I may've asked, Becca on her own, explained she didn't charge me extra but ran out of small cups. That I found to be kind, professional and sincere. I also saw how she multitasked by taking orders and keeping the area clean. It was a pleasure to had received pleasant service by Becca.

Work Location: Dunkin Donuts at Terminal B Headhouse

 

Date: 10/21/20
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: ACES did an outstanding job welcoming and directing passengers to New York and their terminals.

Work Location: ERMC

 

Date: 10/21/20
Employee: Samusudeen Akanbi
Airport: Newark Liberty International Airport
Experience: I observed him welcome passengers at the Rail Link Station both from New York and the terminals also assist them with New Jersey and Amtrak KIOS to purchase tickets.

Work Location: ERMC

 

Date: 10/21/20
Employee: Breanna Cadle
Airport: Newark Liberty International Airport
Experience: ACES is doing a good job at the P4 platform station welcoming and direction passengers to Hotel Shuttles and parking garage.

Work Location: ERMC

 

Date: 10/21/20
Employee: Keith Morris
Airport: Newark Liberty International Airport
Experience: ACES Keith Morris has demonstrated true professionalism and consistency in service I observed him consistenly greeting passengers politely and welcoming them to EWR, he always remain engage with them until they are satisfied and comfortable with assistance recieved

Work Location: ERMC

 

Date: 10/21/20
Employee: Bryan Aguilar
Airport: Newark Liberty International Airport
Experience: Bryan worked with me in INS early on the morning of 10/20. He told me he had not worked in INS since April. 4 flights arrived in quick succession with more than 650 passengers. Bryan worked at the front of the line, but made the line move much more efficiently by moving around and through the line, adjusting the ropes to move passengers quickly. He recognized passengers who had mobility issues but were not in wheelchairs and accommodated them appropriately. He demonstrated excellent instincts in managing the line and improved the flow for those passengers.

Work Location: ERMC

 

Date: 10/20/20
Employee: Joe Liu
Airport: LaGuardia Airport
Experience: Joe Liu, as our Safety Manager, has done a phenomenal job at championing our AOA Safety Program, culminating in helping to launch We-Are-Safety-Week. Now although this is a company initiative, Joe has taken it to the next level. He's effectively: 1. created a storyboard using our passenger-facing employees 2. set-up an MS Teams Meeting with our Company President, Mr. Josh Janow 3. Created a full curriculum for the week to be broadcasted to our employees, communicated interactively through daily meetings and ensuring he captures all passenger-facing employees 4. worked in tandem with local leadership to drive our Safety Quality Observation Program. For these reasons, I nominate Joe Liu for the LGA WE SOAR HIGHER Rewards and Recognition Challenge

Work Location: Gategourmet

 

Date: 10/20/20
Employee: Chris Martin
Airport: Newark Liberty International Airport
Experience: This young man is always so respectful and kind. He makes sure he is there for his customers and does everything with a smile. He has been here throughout the entire pandemic, never complaining, always helping.

Work Location: Canonica ( All You Need)

 

Date: 10/19/20
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: ACES Kattia Maldonado goes above and Beyond on a daily basis for customers at the Airport. She greets every passenger warmly with "Welcome to New York", she exceeds expectations and goes out of her way to make sure every customer she encounters leaves this Airport with excellent professional service. Keep doing an excellent job Kattia Maldonado!!!!!!!

Work Location: ERMC

 

Date: 10/19/20
Employee: Slavsky Pierre Louis
Airport: Newark Liberty International Airport
Experience: Slavsky is always a team player. He is a role model and steps in to help out without even being asked. Slavsky is patient and very reliable at all times. He is a true leader.

Work Location: ERMC

 

Date: 10/18/20
Employee: Faizan Khan
Airport: LaGuardia Airport
Experience: Mr. Faizan Khan is very approachable and respectable. He demonstrates kindness to everyone regardless of who they are. He refuses to be an average individual while working. Moreover, Mr. Khan refuses to sit back and watch the crowd. He's always a pleasure to have around.

Work Location: ERMC

 

Date: 10/18/20
Employee: Faizan Khan
Airport: LaGuardia Airport
Experience: Faizan Khan regularly engages with passengers and provides exceptional customer service.

Work Location: ERMC

 

Date: 10/18/20
Employee: Breanna Cadle
Airport: Newark Liberty International Airport
Experience: As a supervisor, I was covering a personal break at C Air Train Platform. I had a large group of passengers traveling together arrive on the platform. There was a great deal of confusion as to which terminal many of the passengers needed to travel to. (Different destinations) Only one passenger spoke English. A train pulled in headed to Terminal B and most of the group boarded across 4 different cars. Some of the group was left behind. I radioed to Breanna @ B-ATP and quickly explained the situation. She met the group as they arrived at B, got all of the passengers off the train and was able to determine who needed to be where and kept the group together until the second group arrived on the next train. Breanna demonstrated "owning it" and provided superior service to the passengers.

Work Location: ERMC

 

Date: 10/18/20
Employee: Tazmen Boyd
Airport: Newark Liberty International Airport
Experience: Mr. Tazmen provides a great customer service and consistent on his inspection report. High FIVE to Tazmen.

Work Location: ERMC

 

Date: 10/17/20
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Went above and beyond to help 2 special needs passengers with transportation options to the Bronx. ACES Hunter communicated with pen and paper to the passengers and shared how to get and use a MetroCard all while writing directions to their destinations. The passengers were so happy thanked ACES Hunter through sign language and a smile!

Work Location: ERMC

 

Date: 10/17/20
Employee: Umair Saeed
Airport: LaGuardia Airport
Experience: While assisting a passenger, ACES Saeed noticed a pile of carry-on bags in front of the escalator. ACES Saeed realized that there was a passenger underneath the pile and ran straight to the scene to free the passenger from the pile. Saeed asked if the passenger needed medical attention but the passenger refused stating that they are fine and didn't need EMT. The passenger thanked ACES Saeed for displaying empathy and concern and went to get picked up by a family member outside.

Work Location: ERMC

 

Date: 10/17/20
Employee: Kavita Chugani
Airport: LaGuardia Airport
Experience: A passenger inquired at the Welcome Center about Permittee shuttle services. ACES Chugani expertly informed the passenger that currently shuttle services are by online reservations only. Unwilling to reserve a shuttle service online, ACES Chugani provided the passenger alternate options to get to their destination, first giving the passenger Taxi services, followed by private and car services as well as the MTA. Once the passenger decided upon getting a Taxi, ACES Chugani escorted the passenger to the taxi stand and alerted the dispatcher in detail to the final destination of the passenger. The passenger smiled and thanked ACES Chugani.

Work Location: ERMC

 

Date: 10/17/20
Employee: Kavita Chugani
Airport: LaGuardia Airport
Experience: ACES Chugani, while giving out instructions for all ground transportation options, was approached by a passenger at 1542 HRS in need of the best option to get from LGA to JFK to check in for a flight starting at 1600 HRS. Without hesitation, ACES Chugani immediately accompanied the passenger to the taxi stand where ACES Chugani informed the dispatcher that due to the severity of the situation the passenger needed to be moved to the front of the line to grab the next taxi. ACES Chugani explained the set of circumstances to the other patrons awaiting the taxi and all parties understood. The passenger praised ACES Chugani for the effort and attention that was taken in exceeding his needs.

Work Location: ERMC

 

Date: 10/17/20
Employee: Domingo Filemon
Airport: LaGuardia Airport
Experience: Around 2000 hrs this evening; Domingo went above and beyond by searching for a hotel that fits passengers budget. He has used a self service tablet and helped passenger to book a hostel at Amsterdam Avenue, New York. Passenger was happy and thanked Domingo for the service. Domingo has done a great job as he always does!

Work Location: ERMC

 

Date: 10/16/20
Employee: Sharon McDuffie-Pagan
Airport: Newark Liberty International Airport
Experience: Ace Sharon McDuffie-Pagan is very informative in all areas of the airport. She knows exactly the correct information to relay to passengers and where to send them where they need to go. She is always on time to post. Helps her fellow coworkers and is a delight to work with.

Work Location: ERMC

 

Date: 10/16/20
Employee: Jordan Mound
Airport: Newark Liberty International Airport
Experience: Jordan welcomes everyone that comes on his air train platform makes the gives the appropriate directions based on passenger’s destination. She

Work Location: ERMC

 

Date: 10/16/20
Employee: Antonio Marinas
Airport: Newark Liberty International Airport
Experience: Antonio was at P3 and did a great job assisting passenger with two smart cartes and children. He helped the passenger into air train and advised his fellow Ace at Terminal C to assist the passenger upon arrival there.

Work Location: ERMC

 

Date: 10/16/20
Employee: Jennifer Anthony
Airport: Newark Liberty International Airport
Experience: Jennifer helped a passenger who had fallen on the escalator at terminal b. When she discovered the passenger only spoke Hindi she relayed a fellow passenger for translation. She handled the situation in a professional manner and made sure the passenger understood what was happening.

Work Location: ERMC

 

Date: 10/16/20
Employee: Ashokkumar Tilawat
Airport: Newark Liberty International Airport
Experience: Kumar was providing passenger with directions in English when the passenger changed to Hindi. Kumar immediately responded in Hindi and continued to give the passenger directions. Great job!

Work Location: ERMC

 

Date: 10/15/20
Employee: Samusudeen Akanbi
Airport: Newark Liberty International Airport
Experience: Family of three was stuck in the elevator. Mr. Samusudeen kept the family calm in the elevator until Kone arrived to fix the elevator.

Work Location: ERMC

 

Date: 10/15/20
Employee: Adam Matrigali
Airport: Newark Liberty International Airport
Experience: Passenger was confuse where to go and afraid she will miss her flight. Mr. Adam Matrigali slowly calmed the passenger down and gave her the directions and also wrote it down on a piece of paper so she would not be afraid of getting lost going to her terminal.

Work Location: ERMC

 

Date: 10/15/20
Employee: Georgette Ross
Airport: Newark Liberty International Airport
Experience: ACE Georgette Ross is a wonderful example of what WE SOAR HIGHER is all about! Always very attentive to passengers. Very informative and pleasant to everyone that comes to her for assistance. Always on time to her post and goes above and beyond to help passengers and fellow coworkers. A joyful experience when working with her.

Work Location: ERMC

 

Date: 10/14/20
Employee: Janet Martinez
Airport: Newark Liberty International Airport
Experience: During tonight shift we had to deal with many passengers from Ethiopians airline and most of them have to transfer to terminal C with united airline. I observed Janet patiently assisted each of them upon their arrivals in C platforms with heavy luggages with most of them speaking only little English . The patience and the courteous behavior Janet displayed is very welcoming and she accompanied it with a nice smile . Janet embodies the truth spirit and standards needed to make passenger’s travel through EWR seamless.

Work Location: ERMC

 

Date: 10/14/20
Employee: Jon Garabieta
Airport: LaGuardia Airport
Experience: Mr. Garabieta has always gone above and beyond. During this difficult times, he has always greeted our customers with a smile and always seek to aid our customers and anticipate any need they might have. He is truly a compassionate leader and provides service from the heart.

Work Location: Delta Air Lines

 

Date: 10/14/20
Employee: Paris Valentine
Airport: LaGuardia Airport
Experience: I want to recognize Paris for assisting to take care of one our customers that needed a wheelchair assist. He immediately connected with her and provided her with the highest standard. Paris thank you for all you do. Keep Climbing.

Work Location: Delta Air Lines

 

Date: 10/14/20
Employee: Khoa Tran
Airport: LaGuardia Airport
Experience: Good Morning, This isn't much Tran doesn't do. Whatever is asked of him, he is there to support in our Access Control Office. He is there for the leaders, our employees and his fellow team members. He never says no, he just asks, how and what is needed. I'm glad he is part of my team. I can count on him.

Work Location: DELTA

 

Date: 10/14/20
Employee: Dolores Stokes
Airport: Newark Liberty International Airport
Experience: Dolores is always a joy to see. So very respectful and approachable. You can truly tell she has a love for this airport. She has been here the entire time through out the covid 19 pandemic never complaining once. Always greet you with a bright smile and nice words. The world needs more people like Dolores.

Work Location: Maintenance

 

Date: 10/14/20
Employee: Octavia Marinho
Airport: Newark Liberty International Airport
Experience: I am so thankful to be led forward by an AMAZING boss. It is a privilege to work under your leadership. Thank you for everything you do for the ACES Program.

Work Location: ERMC

 

Date: 10/14/20
Employee: Vera Gomes
Airport: Newark Liberty International Airport
Experience: Our team really appreciates the time that you take out to guide us on the ACES Program. Thank you for your 35 Years of Service.

Work Location: ERMC

 

Date: 10/14/20
Employee: Royston Hill
Airport: Newark Liberty International Airport
Experience: I count myself lucky to be part of the same team. You've always known how to make your coworkers a little bit happier. Thank you.

Work Location: ERMC

 

Date: 10/14/20
Employee: Georgette Ross
Airport: Newark Liberty International Airport
Experience: Georgette demonstrates a high level of professionalism, she goes above and beyond to ensure that the passengers’ needs/concerns are met. She has a pleasant demeanor very approachable and exudes enthusiasm for the job.

Work Location: ERMC

 

Date: 10/14/20
Employee: Jose Torres
Airport: Newark Liberty International Airport
Experience: Jose Torres is very respectful and always on time to work. Willing to assist in anyway. He has good experience and always on point with his information to passengers.

Work Location: ERMC

 

Date: 10/14/20
Employee: Chidinma Ajaghanna
Airport: Newark Liberty International Airport
Experience: Aces Chidinma was very helpful and proactive at terminal A welcome assisting passengers with way-finding, information about flight and hotels shuttles. She greet, welcome passengers and give a beautiful closing.

Work Location: ERMC

 

Date: 10/14/20
Employee: Serena Powell
Airport: Newark Liberty International Airport
Experience: Serena P., a Travelers Aid volunteer, left her post in Terminal B to check on a nearby passenger who was visibly upset. She discovered the woman had just returned home from a family emergency. Emotional and exhausted, she could not remember where her car was parked. Serena spotted the words "Daily Parking" on the parking ticket and accompanied her to P4. They clicked the remote on the key fob in hopes of setting off the car alarm. After several attempts, finally the car was found! Now calm, the woman smiled when she realized Serena shared the same name as her mother who had passed away. She called Serena "an angel" and was beyond grateful for such kindness.

Work Location: Travelers Aid

 

Date: 10/14/20
Employee: Bertha Malasques
Airport: Newark Liberty International Airport
Experience: She assist a female passenger and her young son with luggage, purchasing her ticket for the train to Newark Pen Station so she could catch her train to Connecticut.

Work Location: ERMC

 

Date: 10/14/20
Employee: Alfred Simmons
Airport: Newark Liberty International Airport
Experience: At the Rail Link platform I watch him has he continue to welcome all passengers off the Air Train and the down Escalator giving them directions to all trains and terminals for their flight job well done.

Work Location: ERMC

 

Date: 10/14/20
Employee: Brandon Teixeira
Airport: Newark Liberty International Airport
Experience: Brandon is very respectful to his supervisors and is always willing to help with extra duties, he is a strong team player with a lot of knowledge.

Work Location: ERMC

 

Date: 10/14/20
Employee: Jennifer Anthony
Airport: Newark Liberty International Airport
Experience: Jennifer goes above and beyond at all times, she greets every passenger and always follows if she does not know the answer to a question, Jennifer commands the platforms very well and never lets a passenger leave without her helping, she is a perfect example of what ACES should be.

Work Location: ERMC

 

Date: 10/14/20
Employee: Larry Moore
Airport: Newark Liberty International Airport
Experience: Getting off the AirTrain, I watched Larry and he welcomed ALL pax he came in contact with. He asked them all how can he help then answered all in full details explaining how they can get to where they were going while making some laugh. Larry goes out of his way by welcoming and making his pax feel comfortable during their transition at EWR!!

Work Location: ERMC

 

Date: 10/13/20
Employee: David Balchunas
Airport: Newark Liberty International Airport
Experience: David have been one of my most positive people I have ever came across. He's such a great Supervisor. His energy and work ethic is amazing. Keep Being You! Your energy is needed!

Work Location: ERMC

 

Date: 10/13/20
Employee: Margie Floyd
Airport: Newark Liberty International Airport
Experience: Hard Worker! Good Energy! Very Welcoming!

Work Location: ERMC

 

Date: 10/13/20
Employee: Iesha Walker
Airport: Newark Liberty International Airport
Experience: I observed Iesha Walker displaying true spirit of the Wesoar. Iesha is always welcoming . She has this disposition to always do her best by going above and beyond to own any challenges she comes come across in assisting passenger on the platforms. At many occasions I witnessed Iesha in challenging situation either on the platform or during the Airtrain outrage assisting while remaining well composed, professional and welcoming. Those rare attributes of Iesha make her one of the best of our staff .

Work Location: ERMC aviation

 

Date: 10/13/20
Employee: Jennifer Anthony
Airport: Newark Liberty International Airport
Experience: I just wanted to take time out to recognize Ace Jennifer Anthony for the outstanding job she performed on 10/10/20. A passenger lost her balance and fell down escalator B4. Jennifer immediately ran to help the passenger, she dropped her bag, turned off the escalator and went to make sure that the passenger was ok. As a supervisor I was firmly reassured that Jennifer’s quick response to a potentially dangerous situation helped to save the passenger from any serious injuries. GOOD JOB JENNIFER

Work Location: EMRC

 

Date: 10/13/20
Employee: Mary Hamilton
Airport: Newark Liberty International Airport
Experience: I would like to acknowledge Ms Mary Hamilton for her work at AOC as a supervisor. She is everything you can ever want from an employee. She is always on time and does exemplary work while she is here I remember my first day on my own after training as a supervisor she left me detailed examples of how to get into every document that I needed to submit. It is obvious to me that she has a natural talent for what she does, not only does she do a good job herself but she helps if anyone needs help. Ms Mary is dependable, trustworthy and hard working. Keep the good work up Ms Mary.

Work Location: ERMC

 

Date: 10/13/20
Employee: Kristen Jonus
Airport: LaGuardia Airport
Experience: Throughout the COVID Pandemic TSA Stakeholder Manager Kristen Jonus has been at work and has been at the new Terminal B to ensure the smooth operations of not only TSA but the Terminal as a whole. She meets daily with TSA, airline and LaGuardia Gateway Partner personnel to make sure operations are at the level they should be and looks to make improvements upon policies and procedures. She goes the extra mile to improve the work and traveler experience of those at LaGuardia Airport.

Work Location: TSA

 

Date: 10/13/20
Employee: Valgina Cooper
Airport: LaGuardia Airport
Experience: During my tenure in LGA , I have observed STSO Cooper adapt and improvise while balancing shifting priorities. Specifically, during the pandemic she displayed commitment to the goals of the department and TSA. She reported to work during the peak of the pandemic and ensure LGA stayed on mission and provided continuous solutions to day to day problems. When needed, she demonstrates excellent ability to anticipate problems and produces effective plans that include contingency plans for unexpected problems, she has a unique ability to learn quickly with limited resources or information. She's taken extra responsibility and assisted second shift in numerous checkpoint and administrative functions. She also shows a great deal of resourcefulness and ability to change direction when a better way is found. The extra responsibility has not hindered her ability to supervise her checkpoint or her staff.

Work Location: TSA

 

Date: 10/13/20
Employee: King Thomas
Airport: LaGuardia Airport
Experience: Lead Officer King Thomas is a dedicated Lead Officer who is always attentive to the needs of the team. He often acts as Supervisor during tours at Terminal A when no Supervisor is present, roughly twice a week. He continuously conducts daily briefings informing the team of pertinent and vital information. King is an invaluable member of the team and an outstanding Lead. King enables the checkpoint to run seamlessly and provides excellent customer service to the LGA community at large.

Work Location: TSA

 

Date: 10/13/20
Employee: John James
Airport: LaGuardia Airport
Experience: During my tenure on third shift, I have observed STSO John James have the propensity to seek new procedures when appropriate, keeping within department guidelines. He willingly accepts new responsibilities and assignment. When needed he produces effective plans that include contingency plans for unexpected problems. He’s able to produce plans quickly and efficiently. I consider him an active listener who is able to gauge situations and individuals quickly without overly voicing his displeasure and ensuring his message is sound and measured

Work Location: TSA

 

Date: 10/13/20
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene Hunter went above and beyond in assisting two mute passengers with transportation options. She used her own pen and paper as a way to communicate with them. By taking the time to communicate and understand what their destination is, she guided them and showed them on getting and using a MetroCard. She even wrote down directions for them on getting to their destination. The two passengers were so very pleased with her exemplary service, they thanked her through sign language and smile. Keep doing what you do best, Darlene!!!

Work Location: ERMC

 

Date: 10/13/20
Employee: Muhammad Anwar
Airport: LaGuardia Airport
Experience: Over at Terminal B, there was a resident that approached a female passenger, whose waiting for her family pickup to arrive. Scared by the resident, she approached Anwar for help. Anwar immediately got in contact with Supervisor Napolitano and informed about the situation. Anwar remained with the female passenger to ensure that she feels in safe hands until Port Authority Police arrived. When the resident came back and attempted to approach the passenger once more, Anwar approached the resident and asked if he has any questions and are in need of assistance, while protecting the passenger. Once Port Authority Police Officers have arrived and taken over, the passenger was very grateful for Anwar's bravery. Anwar has shown the utmost care for each and every since passenger and never misses a beat. Always above and beyond!

Work Location: ERMC

 

Date: 10/13/20
Employee: Anne Lauriston
Airport: LaGuardia Airport
Experience: Anne Lauriston is always attentive and greets every single passenger with a smile and always ensures that every passenger is taken cared of. She had two passengers that has concerns regarding ticketing and passport options at a future flight date. Anne carefully listened to their concerns, provided the information and directed them to the ticketing counters. Keep doing at what you do best, Anne!

Work Location: ERMC

 

Date: 10/13/20
Employee: Mahmood Siddiqui
Airport: LaGuardia Airport
Experience: A family of five has approached Mahmood Siddiqui on options to their destination. The gentleman wanted to know if taking car service would be the better option or taking a car rental. Mahmood has noticed that the family of five also has a newborn infant with them, and being that the temperature is cold during that time, he suggested to take a shuttle bus to his selected rental car, and drive back to Terminal D to pick up the rest of the family. Mahmood also suggested that the rest of the family can wait inside by the Welcome Center, where it's warmer and doesn't put a risk to either of their health. Mahmood has shown the utmost care and concern for the passenger's well being and ensured for their health and safety. Thank you Mahmood for doing what you do best!

Work Location: ERMC Aviation

 

Date: 10/13/20
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene Hunter shows compassion for her passengers. One passenger she noticed was not feeling so well that she can hardly talk due to the migraine. Darlene guided her to have a seat nearby and helped called the passenger's father. Darlene explained to the passenger's father her location and to meet her at the 2nd level to help with her luggage. On another occasion, while searching for a cart, there was a passenger waiting in her vehicle on arrivals. She was waiting for her son, whose a minor, coming in from a Southwest flight. She mentioned that she couldn't get a hold of her son due to his phone not charged. Darlene asked for the minor's name and headed over to Southwest baggage claim and called out his name. The son responded and said that his mother is waiting for him outside. Darlene escorted the son to his mother. Both of the passengers that Darlene has assisted are extremely grateful to have such wonderful customer service.

Work Location: ERMC

 

Date: 10/12/20
Employee: Berkley Smith
Airport: Newark Liberty International Airport
Experience: At the NEC Station Post Rail (1) I watch him welcoming the passengers and assisting with purchasing their tickets and giving them direction to their train and bid them safe journey.

Work Location: ERMC

 

Date: 10/11/20
Employee: Derek Thomas
Airport: Newark Liberty International Airport
Experience: I would like to recognize Derek Thomas. On the morning of October 10, around 3 o’clock in the morning. Derek was in terminal A level two as an Alpha-Extra. He was assisting a passenger with directions to the nearest restroom. When he advised the passenger to use the elevator to get to the gates level. The passenger was using a walker. When entering the elevator when one of the wheels slips in between the floor and the elevator. Derek stepped in quickly and helped pull the leg of the walker out, then help the lady into the elevator. I do believe because of Derek’s quick response and wonderful willingness to help prevent an accident.

Work Location: ERMC Aviation Services

 

Date: 10/11/20
Employee: Kayla Reed
Airport: Newark Liberty International Airport
Experience: I would like to nominate Kayla Reed. Kayla did a great job clearing the trains at station P3. She advised passengers that all rental cars had moved to her station. Making sure passengers got off the train and informing them that station P2 was close. Kayla’s warm, friendly, and approachable style help get passengers to their rental cars.

Work Location: ERMC Aviation Services

 

Date: 10/11/20
Employee: Cole Eustace
Airport: Newark Liberty International Airport
Experience: Aces in C-GT was called in for help. Cole (3Delta) steps in and asked how can assist. He was asked to check the elevator in C-garage for possible entrapment. Issue was resolve without incident. Quick response by Mr. Eustace Cole. He OWNED IT!!

Work Location: ERMC - 3 Delta

 

Date: 10/11/20
Employee: Nilda Mercado
Airport: Newark Liberty International Airport
Experience: Very consistent and detailed inspection report. Proactive employee and outstanding ACE.

Work Location: ERMC

 

Date: 10/9/20
Employee: Anthony Blas
Airport: Newark Liberty International Airport
Experience: I have the pleasure of working with ERMC supervisor Anthony Blas on Sundays at EWR international airport in Bldg 1. I just wanted to take the time out to say, that Mr Blas, is professional, efficient, polite and helpful. These can often be rare qualities at times, however working with a supervisor such as Anthony, makes for a great working environment and experience!!

Work Location: ERMC/Supervisor

 

Date: 10/9/20
Employee: Lucidia Guillermo
Airport: Newark Liberty International Airport
Experience: Lucidia helped two ladies traveling to New York who only spoke Spanish. She gave them directions and told them the correct track fo the train to New York. Lucidia always makes note of when passengers need translation.

Work Location: ERMC

 

Date: 10/9/20
Employee: Ann Evans-Spence
Airport: Newark Liberty International Airport
Experience: Ann is always willing and diligent in working at the Bravo Desk.

Work Location: ERMC

 

Date: 10/9/20
Employee: NILDA MERCADO
Airport: Newark Liberty International Airport
Experience: I'VE BEEN OBSERVING ACES FOR QUITE A WHILE. ACES HAVE BEEN VERY PROACTIVE AS FAR AS GREETING THE PASSENGER WELCOME HOW CAN I HELP YOU? WELCOME TO NEWARK AIRPORT. SHE ASSIST PASSENGER TO HER BEST ABILITY, WITH A GREAT BRIGHT SMILE!!

Work Location: ERMC

 

Date: 10/9/20
Employee: WILLENE PHILLIPS
Airport: Newark Liberty International Airport
Experience: MS WILLENE DOESN'T HAVE TO BE TOLD WHAT TOO DO WHEN SHES ON THE PLATFORM ACES IS VERY PROACTIVE AND ATTENTIVE SHE MAKES SURE SHE OWNS IT TO THE BEST OF HER ABILITY THATS ME CHECKING TRAIN, GREETING, GIVING CORRECT INFORMATION, MAKING GENERAL ANOUNCEMENT ECT... ONE OF A KIND I JUST KNOW WHEN SHE THERE PASSENGER A LEAVING WITH A SMILE AND HAPPY BEING SERVE!!

Work Location: ERMC

 

Date: 10/9/20
Employee: SLAVSKY LOUIS
Airport: Newark Liberty International Airport
Experience: THIS PERSON AND ALL ABOUT TEAMWORK..HE KNOWS HOW TO ASSIT WITHOUT BEING TOLD BY THE TIME YOU CALL HIM HE ALREADY THERE IN NO TIME MEANING WHEN IT COME TO DOING ROUNDS OR TALKING TO ANY ACES , DISPLINE. HE ALWAYS MAKE SURE HE PUTS HIMSELF IN SOMEONE SHOES AND ASSIT TO HIS ABILITY ESCORTING PASSENGER ECT....

Work Location: ERMC

 

Date: 10/8/20
Employee: Derek Thomas
Airport: Newark Liberty International Airport
Experience: During my observation I noticed Derek is always in a position where he can see passengers as the come on the air train platform he is consistent with his greetings and does a great job at providing directions

Work Location: Ermc

 

Date: 10/8/20
Employee: Jose Torres
Airport: Newark Liberty International Airport
Experience: ACE Jose Torres was stationed at AirTrain station P3. As is his usual, always being alert even during the overnight shift that he works, approaching passengers as they come to the platform or off the AirTrain. He consistently greets them warmly, welcoming them into the airport, giving his assistance in answering questions, giving directions, etc. Passengers can rest assured they will receive professional and polite assistance when ever they cross his path in their travels through our airport.

Work Location: ERMC

 

Date: 10/8/20
Employee: Jordan Mound
Airport: Newark Liberty International Airport
Experience: ACE Jordan Mounds is always proactive, approaching passengers as they are coming and going on his platform. Greeting them warmly, making them feel welcome and going above and beyond in making sure they have all information to get to their final destination. Calling ahead on his radio if he feels they will need further assistance when they get to their stop. Passenger seem to always walk away from him more comfortable and confident on how to navigate their way through our airport to get to where they are going.

Work Location: ERMC

 

Date: 10/8/20
Employee: Bertha Malasquez
Airport: Newark Liberty International Airport
Experience: Bertha was assisting passenger with information to Queens NY,Bertha realized that elderly female passneger is struggling with luggage.The Emplayee requested a passsnger assit to the airtrain platform.rralizing that it is going to be hard to carry the bag in the trains to her destination,passenger decided to take a taxi.Bertha escorted her to our taxi stand in bravo.

Work Location: ERMC

 

Date: 10/8/20
Employee: David Catarino
Airport: Newark Liberty International Airport
Experience: I observed David walking out of Terminal B towards the Level One frontage when he was stopped by a passenger who was asking for directions. David took the moment needed to carefully explain to this lost passenger how he can get to where it is he was heading. This moment of customer service is what truly helps out our airport passengers-- excellent job!

Work Location: Menzies Aviation

 

Date: 10/8/20
Employee: Keith Morris
Airport: Newark Liberty International Airport
Experience: I observed Keith managing a large line of passengers in the Immigration Hall effectively. He moved back and forth directing passengers to CBP officers with a helpful attitude which was greatly appreciated by passengers who had just arrived after long flights. The line would not have moved as quickly without his active involvement.

Work Location: ERMC

 

Date: 10/8/20
Employee: John Tam
Airport: Newark Liberty International Airport
Experience: Supervisor John Tam went above and beyond on 9/22. He encountered a couple with two luggage carts who had come from a flight originating in Costa Rica and needed to get to P4 from Terminal B. The elevator on the AirTrain Platform was out of service in Terminal B. John took the initiative to walk with the passengers, and push one of their carts, to Terminal C, where they could use the elevator to take the carts to the AirTrain platform and ride to P4. John demonstrated the best of WeSoar by showing such concern for the passengers.

Work Location: ERMC

 

Date: 10/8/20
Employee: Thomas Meyers
Airport: Newark Liberty International Airport
Experience: Aces assist passengers to reunite with their son who was left on C platform to P4 platform by using his radio

Work Location: ERMC

 

Date: 10/7/20
Employee: Devi Ramproop
Airport: JFK International Airport
Experience: Hello, We are writing to thank your check in agent Devi Ramroop for her excellent service and patience while she checked us in for our flight. We had a lot if luggage and a very nervous son who was fearful of being at the airport much less flying given the pandemic. Thanks so much to Devi for being so patient and managing our process very quickly and smoothly. She was incredibly friendly and patient and made the process a real pleasure. Thank you so very much! With best regards, Lynne Gadkowski

Work Location: Swissport

 

Date: 10/7/20
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: I want to commend Ysvania in her efforts this afternoon. She met Jetblue 520 from ATL at noon on 8/23/20 and did a fantastic job of engaging with each passenger as they exited. Keeping track of passengers in the gate area and even managed to find time to help dispense hand sanitizer. We received this compliment from : - Michael Guethlein (Port Authority of NY&NJ) Operations Group Supervisor

Work Location: ERMC Aviation

 

Date: 10/7/20
Employee: Berkeley Smith
Airport: Newark Liberty International Airport
Experience: Berkeley approached the pax and asked, How can he help? Pax then explained his situation and Berkeley answer all his questions and concerns about getting another flight. The pax was very upset about missing his flight and was mad at everyone. Berkeley stayed professional and respectful while he assisted the pax.

Work Location: ERMC

 

Date: 10/7/20
Employee: Keisha Richards
Airport: JFK International Airport
Experience: Keisha is always looking for ways to win the customer both internal and external customers. Passenger tweeted "Keisha Richards" is making my original seat happen!!! Best team ever!!!! Keisha goes above and beyond delivering customer service with a smile, friendly, courteous and knowledgeable.

Work Location: Swissport-Virgin Atlantic

 

Date: 10/7/20
Employee: Marcella Edmonds
Airport: Newark Liberty International Airport
Experience: Marcella is the perfect aces she welcomes every passenger at Terminal C platform and is always in an approachable position, she is very professional and hard working and makes ERMC Very proud .

Work Location: ERMC

 

Date: 10/7/20
Employee: Antwan Cooper
Airport: Newark Liberty International Airport
Experience: Antwan always owns the customer experience when he is working the platforms, a family got separated on the Air-train platform Terminal C and Antwan own this issue by calling the other Platform on the Radio to have the family reunited . He always have a professional demeanor and is very approachable.

Work Location: ERMC

 

Date: 10/7/20
Employee: Stephanie Rodriguez
Airport: Newark Liberty International Airport
Experience: Stephanie engaged a passenger on the airtrain platform,greeted and offer her assitance.the passenger refused assistance and Stephanie continued to greet other passengers as they exiting the airtrain to her platform.a few senconds latter she realized that thr passneger that she engaged earlier is still on the platform with a confused face.Stephanie for a second time greeted pax and and offer her assistance.passneger then start speaking spanish,Stephanie assisted pax accordingly to her destination.

Work Location: ERMC

 

Date: 10/7/20
Employee: Shequelle Williams
Airport: Newark Liberty International Airport
Experience: ERMC Supervisor Shequelle Williams is a professional, intelligent hands on young lady that continues to SOAR in her duties. She displays strength and integrity with multi-tasking and helping with the International flow of passengers and deligating and supervising her staff. She is hands on with setting up ropes and very mindful of keeping the lines moving and the passengers safe as well as her staff. It is always a pleasure working with her!!

Work Location: ERMC

 

Date: 10/6/20
Employee: Marie Gelin
Airport: Newark Liberty International Airport
Experience: Marie Gelin has worked for Marshall retail Group for a some years now. She leads by example. And because of that we are always over joy to hear of all the wonderful customer interactions and memories she creates with our customers. Marie is approachable and relatable to our customers. She went about and beyond for a customer who needs a shirt in a bigger size. By calling and making sure the shirt was delivered directly to the store while the customer waits. With his patience’s Marie used her charm and form a bond with him and got to a place where she and the customer could laugh and share memories of family and kids. He was so please with her ability to understand and be compassionate about this needs and willing to extend the helping hand of having someone bring the item to him and not have him go looking for the item elsewhere.

Work Location: Marshall Retail Group

 

Date: 10/6/20
Employee: Ann Evans-Spence
Airport: Newark Liberty International Airport
Experience: Ace Mrs Ann Evans-Spence is always friendly and kind towards passengers. Goes above and beyond at her post. Takes charge of her area and is knowledgeable on every information regarding Immigration and around the Airport. Patient and kind to passengers and fellow co-workers. Great person to work with.

Work Location: ERMC

 

Date: 10/6/20
Employee: John Tam
Airport: Newark Liberty International Airport
Experience: Supervisor John Tam is a very dedicated worker. Always diligent in his duties. Knowledgeable in all areas at the Airport and if not knows where to call and get the information. Always come to assist with crowd control in B INS. A wonderful person to work with.

Work Location: ERMC

 

Date: 10/6/20
Employee: Cheung Kwan
Airport: JFK International Airport
Experience: Kwan Cheung was involved with assisting a colleague experiencing a medical emergency. He was very attentive and afforded assistance above and beyond. It is common to aid in an emergency. However, Kwan consoled and worked at keeping the individual calm while requesting additional medical help. He was focused; following all emergency protocols.

Work Location: Bombardier Transportation (AirTrain JFK)

 

Date: 10/6/20
Employee: Ann Evan-Spence
Airport: Newark Liberty International Airport
Experience: Passenger arrived at the railink station few seconds late missing her train. Passenger was in tears. She was rushing to meet up with family. Ann calm her down walk with her to the Amtrak machine to see if see can modify her ticket. Passenger was able to modify her ticket but she had to leave out of Newark Penn Station. Passenger was very happy and satisfied . She kerp on thanking Ann for her help. GREAT JOB!

Work Location: Ermc

 

Date: 10/6/20
Employee: Michelle Roberts
Airport: Newark Liberty International Airport
Experience: Michelle Roberts is an ERMC Supervisor that works hard, is diligent, kind and always smiles. Michelle never hesitates to help, advise and assist a passenger or colleague in need. She is always pleasant and goes above and beyond in any situation handed to her. Her personality is a great asset as well as her professionalism! Its always a pleasure to have her on our team!!

Work Location: ERMC

 

Date: 10/5/20
Employee: Janet Martinez
Airport: Newark Liberty International Airport
Experience: During air train reduction I observed Janet utilizing the PA system to advise passengers of the stops the air train will be making. She was polite and spoke in a professional manner.

Work Location: ERMC

 

Date: 10/5/20
Employee: Ridline Jean-Phillips
Airport: Newark Liberty International Airport
Experience: Ridline reported for work as the relief on her way to terminal B level 2 door 9 she noticed an unattended bag small carry on bag she immediately contacted AOC and me the E2 to advise us of the unattended bag. She stood by until the bag was retrieved by PAPD. Great job

Work Location: Ermc

 

Date: 10/5/20
Employee: Shatoya Shelder
Airport: Newark Liberty International Airport
Experience: Shatoya has always gone above and beyond, she is extremely knowledgeable with information she gives to passengers on the other end of the phone and even to anyone in Control Desk that ask for help. In my opinion she executes with excellence all of the we soar definitions. Thank you Shatoya for your unselfish input at AOC.

Work Location: ERMC

 

Date: 10/5/20
Employee: Efrain Carrero
Airport: LaGuardia Airport
Experience: Efrain Carrero was alert and aware of his passengers frustration as they tried to figure out the MTA MetroCard system. The passengers were visiting New York for the first time and decided to use public transit. Efrain showed the passengers how to purchase a MetroCard and then explained the connections to the SBS 70. Efrain then walked them over to the bus stop , got the SBS receipt for the (4) members of the family. The passengers were very thankful and more so surprised. They did not except this type of courtesy / assistance in NEW YORK! Efrain was welcoming and wished the passengers a pleasant stay in NYC, the passengers were very delighted with Efrain and thanked him.

Work Location: ERMC AVIATION

 

Date: 10/5/20
Employee: Astaija Johnson
Airport: Newark Liberty International Airport
Experience: I saw her being very courteous to the passengers as they were on the platform going to their destination.

Work Location: ERMC

 

Date: 10/5/20
Employee: Larry Moore
Airport: Newark Liberty International Airport
Experience: I observed him greeting all passengers as they arrived on the platform and giving them direction to there destination

Work Location: ERMC

 

Date: 10/2/20
Employee: Carmen Yela
Airport: Newark Liberty International Airport
Experience: Carmen has shown above and beyond knowledge of the position she holds. She is respectful, kind, helpful and as a supervisor holds a disposition of authority that is admirable. I have seen Carmen work with Aces and Supervisors at Control Desk and I believe one day I would be able to demonstrate such clean and clear advanced excellence. Go Carmen You Soar

Work Location: ERMC

 

Date: 10/2/20
Employee: Maxine Reynolds
Airport: Newark Liberty International Airport
Experience: Ms. Maxine Reynolds displays not only kindness but a willingness to help when dealing with difficult passengers.

Work Location: ERMC

 

Date: 10/2/20
Employee: Michelle Roberts
Airport: Newark Liberty International Airport
Experience: Michelle Roberts's ability to assist passengers in their time of need shows her kindness. She's able to put herself in the passenger's shoes and goes above and beyond.

Work Location: ERMC

 

Date: 10/1/20
Employee: Shatoya Felder
Airport: Newark Liberty International Airport
Experience: ACE Shatoya Felder exemplifies the meaning of efficiency and courtesy when answering the Airport Information line decimating information to inquiries regarding flight information, COVID, airport and airline requirements. Always giving all the details and more that the customer may need.

Work Location: ERMC

 

Date: 10/1/20
Employee: Jordan Mounds
Airport: Newark Liberty International Airport
Experience: ACE Jordan Mounds is one of the most dedicated to good customer service, employee's I have had the pleasure to work with. Always going above and beyond in assisting airport customers in any way he can with a warm, polite and professional demeanor. He makes them feel not only welcome when traveling through our airport, but cared for as well. He greets them with a warm smile, and invites them to tell him how he may assist them in a way that makes them feel he genuinely cares. Then proceeds to give them assistance in a way that any directions or information needed is perfectly clear, leaving the passenger satisfied and confident as they continue on their way.

Work Location: ERMC

 

Date: 10/1/20
Employee: Chris Sanchez
Airport: Newark Liberty International Airport
Experience: Chris takes responsibilities and own it. He doesn't make excuses he just does what's right to make his customers happy. He has been here throughout the entire pandemic, never complaining.

Work Location: Green Beans Coffee

 

Date: 10/1/20
Employee: Anthhony Okonmah
Airport: Newark Liberty International Airport
Experience: Anthony has been here through out the entire pandemic, smiling, helping customers while being respectful and safe. Never complaining and always willing to help!

Work Location: All You Need

 

Date: 10/1/20
Employee: Bowen Kyles
Airport: Newark Liberty International Airport
Experience: Bowen is always approachable with a big smile and friendly words. He will brighten your day by just having a conversation. He has been here through out the entire pandemic, never complaining, always ready to help!

Work Location: Green Beans Coffee

 

Date: 10/1/20
Employee: Alfred Simmons
Airport: Newark Liberty International Airport
Experience: Employee was attending to a passenger that was looking for JetBlue airline, employee own the problem and escorted passenger to JetBlue counter. Alfred is always approachable and ready to help passengers.

Work Location: Ermc

 

Date: 10/1/20
Employee: Stephanie Rodrigues
Airport: Newark Liberty International Airport
Experience: Stephanie does a wonderful job on Bravo platform she makes it her duty to say hello to every passenger with a welcome, and is always ready to provide information to the passengers. She is very visible on the platform and shows good crowd control techniques.

Work Location: Ermc

 

Date: 10/1/20
Employee: Shatoya Felder
Airport: Newark Liberty International Airport
Experience: Shatoya has always gone above and beyond by ensuring the passengers are informed and gives various options for them to choose from. She’s compassionate and friendly.

Work Location: ERMC

 

Date: 10/1/20
Employee: Kayla Reed
Airport: Newark Liberty International Airport
Experience: At the Rail Link Station I witness Aces assist two passenger who had missed there train to Washington by using the Kiosk and obtain there tickets to board the last train.

Work Location: ERMC

 

Date: 10/1/20
Employee: Shatoya Felder
Airport: Newark Liberty International Airport
Experience: I’d like to nominate one of the ACES from the Landside Control Center for Seeks to Connect; Shatoya Felder has been amazing answering all the calls in the midst of the pandemic when many passengers are confused or overwhelmed with the deluge of regulations, protocols, and new procedures impacting travel. She had a passenger on speaker phone, and one said, “If this is recorded, I hope your colleagues hear this, because you’ve been a HUGE HUGE help to me.” She’s been very diligent with attempting to interpret the travel restrictions and explain the best resources for passengers to use (as opposed to just transferring callers to CBP or their air carrier) and also really knows her stuff, she is kind, maintains her composure, and is always a pleasure to work alongside. She is an ACES Supervisor also (sometimes she wears blue, sometimes she wears red) and I've seen her do a wonderful job to make sure her colleagues are on the right track as well. I really hope Shatoy

Work Location: ERMC

 

Date: 10/1/20
Employee: Adam Matrigali
Airport: Newark Liberty International Airport
Experience: Greet every passenger on platform and provide them with information to where they want to go

Work Location: Ermc

 

Date: 10/1/20
Employee: Diana Galvis
Airport: Newark Liberty International Airport
Experience: Diana was on break but took time to help several passenger with information where they want to go

Work Location: Ermc

 

Date: 10/1/20
Employee: Wilene Phillips
Airport: Newark Liberty International Airport
Experience: Ms Phillips is always approachable, professional and knowledgable. She always welcomes you with a smile and WELCOME TO NEWARK AIRPORT! she is a pleasure to work with and is both considerate and caring she is a great addition to Newark!

Work Location: ERMC

 

Date: 10/1/20
Employee: Corey Price
Airport: Newark Liberty International Airport
Experience: During Covid19 and working in Terminal B INS I observed and worked with Corey Price. He is an outstanding team player, is always available and ready to help out an give a helping hand with overflow and passenger service. He is a hard worker and very dedicated to giving customer care and helping his fellow co- workers, he is truly an asset!!

Work Location: ERMC

 

Date: 9/30/20
Employee: Nashay Howard
Airport: Newark Liberty International Airport
Experience: Nashay does an amazing job making sure the ACES are in full uniform. Always sending the team out to the field with a positive energy. Always making sure the team on point. And that they have the knowledge they need to complete their day. Please continue to do a great job

Work Location: Ermc

 

Date: 9/30/20
Employee: Stafford Woods
Airport: Newark Liberty International Airport
Experience: Staffod assisted a lady traveling with her two children. She had lots of bags and a stroller. Stafford help the lady to the United check in counter. Stafford made sure the lady and her kids was in good hands. Great job!