Scroll below to view our Wall of Excellence where nomination stories are celebrated and rewarded!


Date: 11/23/21
Employee: Marco Maderazo
Airport: Newark Liberty International Airport
Experience: Passenger submitted a comment card that states: Marco M. and his Supervisor were not only kind, but thorough, respectfully, and overall so pleasant. I am so grateful to have such competent and caring individuals keeping us safe and working hard. Thank you for all that you do. Sarah A.

Work Location: TSA

 

Date: 11/23/2021
Employee: Sandra Primus
Airport: Newark Liberty International Airport
Experience: I would like to nominate ERMC ACES Sandra Primus on behalf of a passenger, Linda Mendenhal. I spoke with her as well and she was very pleased with the assistance she received from ACES Sandra Primus. Mrs Linda Mendenhal explained to me that she is a paraplegic and how ACES Sandra Primus went above and beyond to ensure she would be able to navigate the airport once she arrived to catch her flight. Every assistance that could be at her disposal to aid her in getting to check in, through the security checkpoint, to her flight, was given to her. ERMC ACES Sandra Primus is a shining example of the true meaning of Customer Service. She always put forth 110 %. I am proud to call her a colleague. Keep soaring ACES Sandra.

Work Location: ERMC

 

Date: 11/22/21
Employee: Veronica Gaffor
Airport: Newark Liberty International Airport
Experience: She's very approachable to the passengers and accommodating whether it will be at the start of her shift at 4am, or towards the end. I work with her almost everyday and her customer service is very consistent. It has been the same feedback from her co workers as well.

Work Location: World Bean

 

Date: 11/22/21
Employee: Brian Hyzer
Airport: New York Stewart International Airport
Experience: Hello, Brian Hyzer has always been a great support for festive events' organization. Brian and his colleagues had to manufacture a COVID19 compatible - shielded but still nice - welcome desk, put banners, posters and decorations on the walls, helped me each time moving different tables and decorations. Sometimes, they had to figure out solutions and Brian has owned it, handling those situations with confidence and bright ideas. It is a great pleasure to work with such a dependable and resourceful professional.

Work Location: FSP Future Stewart Partners

 

Date: 11/22/21
Employee: Flinora Wilson
Airport: Newark Liberty International Airport
Experience: Like many others, the long time to get through TSA checkpoints have been annoying to me. However, my experience today at Newark Liberty International Airport was very pleasant. Through my own error, I had to go thru two different checkpoints. The first took about 2030 minutes perhaps and didn't bother me. The four individuals I had contact with in that process were uniformly pleasant. After I got to the gates associated with that checkpoint, I realized that my airline was not there and found out I had to go to another location and pass thru security again. I got rather anxious because I thought I would miss my flight, as I cannot run. When I walked as rapidly as I could to the correct checkpoint, I was breathing so heavily that one of the staff Flo approached me and helped me get into line bypassing the lanes that were set up. Although this line was shorter, I thought I had only twenty minutes before my gate would close and when I finally got on the other side of the screening machine,

Work Location: TSA

 

Date: 11/22/21
Employee: Nicola Martin
Airport: Newark Liberty International Airport
Experience: Comment Card received from a passenger: Marco M and his Supervisor (Nicola Martin) were not only kind, but thorough, respectfully and overall so pleasant. I am so grateful to have such competent and caring individuals keeping us safe and working hard. Thank you for all that you do. Sarah A.

Work Location: TSA

 

Date: 11/22/21
Employee: Rafael Rivera
Airport: Newark Liberty International Airport
Experience: Complimentary Card received in mail by Passenger McCann for TSA Customer Service/Lost and Found Office- Thank you tremendously for returning my license to me. Please know that you are appreciated. Communication with your office was excellent and I am so grateful TSA is lucky to have someone like you!

Work Location: TSA

 

Date: 11/20/2021
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: Today Ms. Tagwantie went above and beyond expectation for a group of passengers that was stranded and had no communications to communicate with their driver and hotel. Amazing Great Job!

Work Location: ERMC

 

Date: 11/19/2021
Employee: Lisa Wyatt
Airport: LaGuardia Airport
Experience: I ask Ms. Wyatt which work at ABM Shuttle if she go to Parking lot-10 or to terminal A. She was very polite and friendly. Her response was very clear with respect. People like her make any person a happy day :)

Work Location: ABM Shuttle

 

Date: 11/18/2021
Employee: Lena Manusama
Airport: LaGuardia Airport
Experience: Lena is the epitome of what real customer service should look like. She was approaching patrons and was inquiring if they needed assistance, she was full of energy and one could still see her eyes smiling behind the mask. She assisted multiple patrons at once as the area was clearly busy, she did not miss one beat and was really on a roll. She is one of the best customer service employee I have observed in the field.

Work Location: ERMC

 

Date: 11/18/21
Employee: Evelyn Gomez
Airport: LaGuardia Airport
Experience: Evelyn Gomez is a ABM PARKING supervisor I saw her approached the vehicle very polite and help the customer with respect and patient. The customer left the lot very happy with her.

Work Location: ABM PARKING SERVICES

 

Date: 11/17/2021
Employee: Michael Carey
Airport: JFK International Airport
Experience: Michael always make it his duty to greet each and every person with a warm welcome. He especially make sure everyone is informed about legal transportation options so they can avoid the illegal drivers in the terminal.

Work Location: EMRC AVIATION

 

Date: 11/17/2021
Employee: Shahzad Chatha
Airport: LaGuardia Airport
Experience: Lot was full, notice that Mr. Shahzad was approaching customers in very professional way, giving them right information.

Work Location: ABM Parking

 

Date: 11/17/2021
Employee: Glenda Bruton
Airport: LaGuardia Airport
Experience: Miss Glenda was working in terminal B, she was approachable and woking hard with her co-employees

Work Location: ABM Taxi

 

Date: 11/17/21
Employee: Inmar Rosa
Airport: Newark Liberty International Airport
Experience: ERMC ACES Inmar Rosa, what a polite and well mannered young man. As the Airtrain resumed full service, this ACES was trying to ensure traveler's were boarding the correct Airtrain. Unfortunately, he was unable to move passengers that had boarded one Airtrain, and as it departed he realized they were going in the wrong direction. He informed me, at the Landside Control Desk, apologizing profusely for not removing the passengers from the train in time. I explained to him, that he was not at fault due to the announcement being made of Full Service as the train doors closed. He thanked me for the information and was relieved that he had not made a mistake. What impressed me most was how this young man very quickly assumed responsibility for the action, and apologized for it. You do not have many that would do that these days. And I was more then glad to alleviate his feelings of having done something wrong. . Continue to Soar ACES Inmar Rosa.

Work Location: ERMC

 

Date: 11/17/21
Employee: GRETTA FERNANDEZ
Airport: LaGuardia Airport
Experience: Ms. Gretta is an exemplary employee. She is always punctual and ready to assist all the employee. And she is a GREAT PERSON

Work Location: ABM PARKING SERVICES

 

Date: 11/16/2021
Employee: Allan Pilgrim
Airport: JFK International Airport
Experience: Allan assisted a lady traveling with lots of luggage and a baby in stroller. He helped her pack the luggage on the smartecarte and took her to the pickup area c where she was met by her dad for pickup.

Work Location: ERMC

 

Date: 11/16/2021
Employee: Alina Januszek
Airport: JFK International Airport
Experience: Alina helped a passenger retrieve their cellphone which was left outside on the curb. She was taking it to lost and found when the owner called and thanked her for securing it so he can pick it up.

Work Location: ERMC

 

Date: 11/15/2021
Employee: Michael Carey
Airport: JFK International Airport
Experience: Aces M. Carey is observe as going above and beyond in helping passengers from Casablanca with public transport safely as hustlers are observe outside of the terminal.

Work Location: ERMC

 

Date: 11/13/2021
Employee: Senique Charlemagne
Airport: JFK International Airport
Experience: During busing operation because of Airtrain outage, bus driver Senique Charlemagne was observed being professional and very attentive. During his route, when stopped at Terminal 1 multiple times, Mr. Charlemagne made several announcements that were concise and informative to his passenger. He consistently let his passengers know where they currently are and the upcoming stops.

Work Location: ABM Shutte

 

Date: 11/10/2021
Employee: Chanel Nkouka
Airport: Newark Liberty International Airport
Experience: Very pleased to be able to nominate this Airport employee, ERMC ACES Chanel Nzouka. ERMC ACES Chanel noticed a passenger encountering difficulty getting on the the escalator to the Airtrain, at which point as they began to fall back, the ACES raced over and caught the passenger under the arms. The ACES, holding the passenger under the arms, assisted them to their feet. He kept a hand on them to keep them steady as he asked if they needed medical assistance. The ACES then picked up the luggage, assisted the passenger to the elevator nearby, still checking on them to make sure they were ok. Well done and I'm sure it helped to calm the passenger down. Great work.

Work Location: ERMC

 

Date: 11/10/21
Employee: Chanel Nkouka
Airport: Newark Liberty International Airport
Experience: Chanel was observed assisting a passenger who had fallen on the escalator. His swift response to the location and care for this passenger was exemplary. Continue to SOAR Chanel.

Work Location: ERMC

 

Date: 11/10/21
Employee: Raymond Quinn
Airport: JFK International Airport
Experience: During extremely busy and stressful times, this supervisor keeps his cool and treats people with respect. Can always count on him for help no matter how busy it is.

Work Location: Lufthansa Cargo

 

Date: 11/09/2021
Employee: Stephanie Massiah
Airport: JFK International Airport
Experience: Please pass on my thanks and appreciation to American Airlines Customer Service Agent - Stephanie Massiah. On 11/09/2021 about 19:30L I was at American Airlines checking counter assisting my sister and two nephews with checking in for the Guyana flight. We met Stephanie and she guided us as to the necessary health documents required for travel to Guyana. My sister had her documents in a somewhat unorganized manner and handed it over to Stephanie and she took her careful time to reassemble the documents in the proper order for travel. I love her patience and guidance with the check-in process of bags and she provided all the information necessary in relation to baggage and prices. My sister felt very happy that someone from an airlines actually took the time to assist and provide the necessary guidance with traveling during this COVID-19 pandemic.

Work Location: American Airlines

 

Date: 11/09/2021
Employee: Komal Patel
Airport: Newark Liberty International Airport
Experience: The girl was very friendly and helpful

Work Location: Dunkin Donuts

 

Date: 11/5/2021
Employee: Jacquline Moore
Airport: LaGuardia Airport
Experience: It was incredible to witness the proactivity Jacqueline Moore showed as she directed passengers to the correct shuttle service during a peak period at LGA. Jacqueline is a Supervisor for ABM Bussing and on this day, she had multiple hats on. Our passenger volumes were high. Many questions were being asked by passengers to make sure they were in the correct location to get on the shuttle plus the public transportation bus. Jacqueline was constantly announcing which shuttle service was heading to the appropriate terminal for the passenger. Also, passengers inquired about the public transportation and Jacqueline directed them. You can see the joy Jacqueline felt knowing she was able to make the passenger's travels an ease. I was present as well to assist and it's always such a great feeling when our passenger's are accommodated. Thank you Jacqueline for the hard work you put into your role and how you go above and beyond to make sure everyone in your vicinity is be

Work Location: ABM Bussing

 

Date: 11/5/2021
Employee: Philip Chilitoo
Airport: JFK International Airport
Experience: An older traveler was accompanied by her family to the airport and wheelchair support was requested. Philip promptly responded and calmly and gently assisted the small petite woman into the chair. The woman's daughter had dropped the family off at the departure level and went to park the car. Philip patiently waited for the daughter to make her way into the terminal and then gave everyone space to say an emotional goodbye. His respect and care in those moments were felt and appreciated by the family. Thanks for your kindness, Philip.

Work Location: ERMC

 

Date: 11/2/21
Employee: Mark Martinez
Airport: LaGuardia Airport
Experience: Mr Martinez was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 11/02/2021
Employee: Janira Serrano
Airport: Newark Liberty International Airport
Experience: Please pass on my thanks to TSA Officer Janira Serrano at Terminal C. On 11/02/2021 about 12:05PM I was in the TSA lane going through the screening process and I observed this officer working at the document verification booth near the CLEAR location at C1 TSA and she was very professional in carrying out her duties and being polite to customers. There was a very loud passenger who was venting about TSA and the way things are done at TSA and this officer showed what a professional TSA officer can do. She offered to assist the customer who was being loud and in the end the situation became a friendly and a happy one. Thank you officer Janira for showing respect to customers at EWR. Ramchandar Motiram Port Authority - EWR

Work Location: TSA

 

Date: 11/1/21
Employee: Muhammad Wasi
Airport: LaGuardia Airport
Experience: When I saw him he doing very well customer service . And customer told him him thanks for helped.

Work Location: Abm parking services

 

Date: 11/1/21
Employee: Frederick James
Airport: LaGuardia Airport
Experience: F. James is the SIC in the parking office he is doing a very great job . He dealing with 72 71 and also taking care all the parking lots . And he is also a great person.

Work Location: ABM Parking

 

Date: 11/1/21
Employee: Crystal Sewell
Airport: Newark Liberty International Airport
Experience: Crystal, an ABM Traffic Attendant, helped me exit the P4 parking garage when I had a problem with my orange ezpass in the PA vehicle. She approached the vehicle with a smile (even behind the mask) before I needed to seek her out. She was very patient and made small talk while we waited for the operator to resolve the issue from the control desk. She made a frustrating experience painless while being friendly and respectful to both me and the control desk operator.

Work Location: ABM Parking

 

Date: 11/01/2021
Employee: James Smith
Airport: Newark Liberty International Airport
Experience: James is an exemplary employee. Always punctual and ready to assist customer and crew member alike.

Work Location: OTG

 

Date: 11/1/21
Employee: Marcia Taylor
Airport: JFK International Airport
Experience: On 10/27/21 ACES Marcia Taylor was observed assisting a visual impaired passenger at terminal 1. She went above and beyond when she requested to escort the passenger to terminal 5 using the air train. The passenger was very appreciative towards Ms. Taylor as she was traveling alone. Ms. Taylor continues to seek to connect with every passenger she comes in contact with.

Work Location: ERMC

 

Date: 11/1/21
Employee: Felicia Chand
Airport: JFK International Airport
Experience: Positive results from Happy or Not device

Work Location: ABM Taxi Dispatch Services

 

Date: 11/1/21
Employee: Divina Reyes
Airport: Newark Liberty International Airport
Experience: From the customer - reason for ratings comment: Divina Reyes #052843 was absolutely amazing. So professional, courtesy and compassionate. She made my departure experience one to remember. Thank you for making our customers experience at EWR a memorable one. Ramchandar Motiram The Port Authority.

Work Location: United Airlines

 

Date: 11/01/21
Employee: Jenell McKenzie
Airport: JFK International Airport
Experience: On 11/01 at terminal 4, ACES Jenell McKenzie observed an individual acting in a deranged manner. With her quick reaction, she notified PAPD. They responded and apprehended the individual. Jenell actions is highly recognized. She helped in protecting her coworkers and all airport individuals.

Work Location: ERMC

 

Date: 11/1/21
Employee: Cheseed Jack
Airport: New York Stewart International Airport
Experience: I needed some help during a recent event at the airport that required the assistance of the TSA staff at the checkpoint. I spoke to Supervisor Jack about the assistance we needed, which required a very rapid response. She reacted very quickly and professionally, directing the staff at the checkpoint to the requested task. Her response was ideal to the situation and allowed us to resolve the issue at hand. I had not met her before that moment, but I am thankful she was on duty that day.

Work Location: TSA

 

Date: 10/31/21
Employee: Jenny Elias
Airport: JFK International Airport
Experience: Jenny was the Hallmark Supervisor on shift. Not only was she continuously monitoring the TSA checkpoint as well as CBP, She also caught a domestic breach in the customs hall from Delta flight DL612. Jenny showed very quick reaction skills by gathering all of the passengers and notifying CBP watch commander Santos. Jenny also notified the IAT terminal manager of the situation ensuring all need to know parties were fully aware of the situation at hand. I would like to recognize Jenny for her great leadership, problem solving and amazing reaction skills; that minimized what could have been a bigger incident if she had not contained the situation. Our partnership with Hallmark continues to flourish due to amazing agents like Jenny.

Work Location: HALLMARK AVIATION SERVICES

 

Date: 10/31/21
Employee: Samantha Lammy
Airport: JFK International Airport
Experience: Customer Experience Team, Samantha Lammy was instrumental in helping Travelers Aid reunite a passenger with the backpack left on the AirTrain. The passenger was guiding his family on the AirTrain and was supervising young children to safely exit the train. During this step, the traveler forgot his backpack on the seat of the AirTrain. Samantha Lammy coordinated efforts to assure that the bag had safely been retrieved by a co-worker and provided essential contact information so that the bag could be retrieved and expedited to the traveler before leaving the country. Kind Regards, Travelers Aid-JFK

Work Location: AirTrain

 

Date: 10/31/21
Employee: Timothy Aremu
Airport: Newark Liberty International Airport
Experience: Email received from a customer: I lost my wedding ring in one of the baskets while going trough screening. I went back and all of the staff pitched in. Mr. Timothy Aremu encouraged me to look into each basket and took the lead by checking one pile. I started looking into another pile. I honestly gave up in finding it. Sure enough into the search we found my ring! Great customer service and dedication on his part! Thank you Timothy and the rest of the TSA staff that pitched in.

Work Location: TSA

 

Date: 10/31/21
Employee: Kiara Vasquez
Airport: Newark Liberty International Airport
Experience: Coming in to work on time and even earlier with positive energy to share with the team and to the passengers.

Work Location: World Bean

 

Date: 10/31/21
Employee: Mary Hamilton
Airport: Newark Liberty International Airport
Experience: I have worked as Shift Supervisor for a number of years while Mary has been in her role as the AOC Supervisor. Recently we have had a high number of new hires in reaction to the rapidly increasing activity in Newark Liberty following the lull of the pandemic. Mary has shown consistent patience in dealing with new and inexperienced ACES in their positions, taking the time to explain details of the airtrain operations, emergency calls and incident reports. She has also had occasion to coach veteran ACES when necessary and manages to maintain an even, nurturing demeanor on the radio when making correction to their actions.

Work Location: ERMC

 

Date: 10/31/21
Employee: Barbara Ward
Airport: New York Stewart International Airport
Experience: Barb Ward has worked at NY Stewart International Airport for over 30 years and has always gone beyond her daily responsibilities, especially when it comes to her fellow employees. For a large part of those years, Barb, being the first one in the administration building, regularly prepares the morning coffee for all the employees in our building, as well as throughout the day. In addition, while we are all responsible for keeping the kitchen clean, but it is Barb who does the daily cleaning of the coffee pot, counters, sink, microwave, etc. Recently, because of budget restraints, Barb purchases the coffee, as well as other kitchen items, out of her own money. She does not seek reimbursement for this. While making coffee for employees may seem like a small feat, it sure means a lot to everyone when they come in and can grab their morning pick me up. Perhaps Barb can even be partly credited for our alertness and productivity!

Work Location: Avports

 

Date: 10/29/2021
Employee: Shammi Rabbani
Airport: LaGuardia Airport
Experience: Received: 10/29/2021 5:14 PM Detail: Shammi was friendly and helpful with my order explain the difference between two options. The cashier Shammi was really nice and made sure I was taken care of, great experience here. Shammi was a great cashier. It was very busy and she didn’t make me feel rushed to order. Great service all around. Shammi Shammi provided excellent and friendly service! I was having a tough morning and the great service was certainly appreciated!

Work Location: HMSHOST - SHAKE SHACK

 

Date: 10/29/2021
Employee: Irene Siddiiqua
Airport: LaGuardia Airport
Experience: Food is always made perfectly! Ireen is amazingly nice and helpful! Thank you Irene! Service was fantastic.

Work Location: HMSHOST

 

Date: 10/28/21
Employee: Nelson Cardona
Airport: JFK International Airport
Experience: Employee at T4 cleaning by the name Nelson Cardona is an excellent employee that is always proactive in making sure the arrivals hall is always clean and sanitized. Keeps our welcome centers always clean and safe for our employees. He is always making sure there are no safety obstructions or spills at arrivals, cleans our welcome centers constantly and our break room. Thank you Nelson for being so kind, proactive and professional.

Work Location: ABM Cleaning

 

Date: 10/28/21
Employee: Syed Shakil
Airport: LaGuardia Airport
Experience: Very cooperative co worker and team player.

Work Location: ABM Parking

 

Date: 10/28/21
Employee: Naima Tarki
Airport: LaGuardia Airport
Experience: She worked as a supervisor dealing ezpass and dealing all parking customer problems she doing well done job

Work Location: ABM Parking

 

Date: 10/27/2021
Employee: Andrea Perez
Airport: JFK International Airport
Experience: A passenger traveling with a 5-month old baby and baggage carte needed to get to terminal 1 from terminal 4. Andrea escorted the passenger onto the Airtrain to terminal 1. I spoke to the passenger and she was very happy and pleased with the service Andrea provided.

Work Location: ERMC Aviation

 

Date: 10/27/2021
Employee: Allan Pilgrim
Airport: JFK International Airport
Experience: On Tuesday Octobre 27th as I was working on terminal 4 a passenger was with an infant and had 3 bags plus an stroller, she needed assistance to get to terminal #1 but the sky caps are not allowed to go to different terminal so I helped the passenger to get to terminal 1 and my coworker Allan met me by the air train platform and took over the situation and helped the passenger all the way to the departures area. Allan went above and beyond assisting this person.

Work Location: ERMC

 

Date: 10/26/2021
Employee: Linfield Mason
Airport: LaGuardia Airport
Experience: Mr. Mason was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/2021
Employee: Ian Johnson
Airport: LaGuardia Airport
Experience: Mr. Johnson was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/2021
Employee: Jesse Rosenthall
Airport: LaGuardia Airport
Experience: Mr. Rosenthall was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/2021
Employee: Manzar Alam
Airport: LaGuardia Airport
Experience: Mr. Alam was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/2021
Employee: Lyda Arevalo
Airport: LaGuardia Airport
Experience: Mrs. Arevalo was observed working in the baggage processing area at a rapid pace. Her focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: United Airlines - Baggage Handler

 

Date: 10/26/2021
Employee: Alwin Douglas
Airport: LaGuardia Airport
Experience: Mr. Douglas was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Oxford Technical - Baggage Handler

 

Date: 10/26/2021
Employee: Steven Jones
Airport: LaGuardia Airport
Experience: Mr. Jones was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: United Airlines - Baggage Handler

 

Date: 10/26/2021
Employee: Glenford Harvey
Airport: LaGuardia Airport
Experience: Mr. Harvey was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/2021
Employee: Julian Wood
Airport: LaGuardia Airport
Experience: Mr. Wood was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/2021
Employee: Brian Munevar
Airport: LaGuardia Airport
Experience: Mr. Munevar was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/2021
Employee: Herbert Brown IV
Airport: LaGuardia Airport
Experience: Mr. Brown was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/2021
Employee: Joel Williams III
Airport: LaGuardia Airport
Experience: Mr. Williams was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Southwest Airlines - Baggage Handler

 

Date: 10/26/2021
Employee: Balchand Baburam
Airport: LaGuardia Airport
Experience: Mr. Baburam was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Oxford Technical - Baggage Handler

 

Date: 10/26/2021
Employee: Linbert Wright
Airport: LaGuardia Airport
Experience: Mr. Wright was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Oxford Technical - Baggage Handler

 

Date: 10/26/2021
Employee: Amos Frost
Airport: LaGuardia Airport
Experience: Mr. Frost was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Oxford Technical - Baggage Handler

 

Date: 10/26/2021
Employee: William Gallardo
Airport: LaGuardia Airport
Experience: Mr. Gallardo was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/2021
Employee: Kalas Pamela
Airport: LaGuardia Airport
Experience: Ms. Pamela was observed working in the baggage processing area at a rapid pace. Her focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Southwest Airlines - Baggage Handler

 

Date: 10/26/2021
Employee: Patrick Oleary
Airport: LaGuardia Airport
Experience: Mr. Oleary was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/2021
Employee: Jeffrey Zerner
Airport: LaGuardia Airport
Experience: Mr. Zerner was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: United Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Roxanne Fafair
Airport: JFK International Airport
Experience: My coworker was able to help a pax who came off a flight and was very hungry and couldn't buy food because the money exchange was closed and she didn't have any US dollars. SHE started to faint so Roxanne ran over and bought her a sandwich and some things to drink with her money gave it to her then put her to sit where she was able to regain herself for her next connecting flight.Above and Beyond

Work Location: EMRC

 

Date: 10/25/2021
Employee: Thanel Nicolas
Airport: Newark Liberty International Airport
Experience: Thanel is a fairly recent hire in the OG Badging Department. In just a few months, the number of new badges and renewals has increased tremendously. Together with his fellow co-worker, Lourdya Germain, he has increased the processing of new hires to the point where they can attend orientation over 3x what was processed before he arrived. He and Lourdya have made it possible to fill open positions that have and continue to be a challenge for the Company (as well as others in the hospitality industry).

Work Location: OTG Management

 

Date: 10/24/2021
Employee: Komal Patel
Airport: Newark Liberty International Airport
Experience: She was very good .

Work Location: Dunkin Donuts

 

Date: 10/24/2021
Employee: Mubasher Khan
Airport: LaGuardia Airport
Experience: He doing good job when he is terminal b garage dealing customer.

Work Location: ABM Parking

 

Date: 10/23/2021
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: After returning to JFK for a family funeral and having a frustrated flight, Ms. Tagwantie Assist and comfort me out of her busy day Help me find a reasonable hotel that took a long time to find but her patients and assistance I was able to find a great reliable hotel and something to eat. I don't know what I would have done in this situation alone thank you again for all that you do at JFK airport Ms. Tagwantie Rivera.

Work Location: ERMC

 

Date: 10/23/21
Employee: Syed Shakil
Airport: LaGuardia Airport
Experience: Mr Syed Shakeel give very outstanding customer service when he work at Work Station or receive customer calls and very friendly and helpful with coworkers.

Work Location: ABM Parking

 

Date: 10/22/21
Employee: Ariel Cruz
Airport: LaGuardia Airport
Experience: Ariel is an integral part of ABM Bussing team at LGA. He is a consummate professional in all of his duties and then he goes above and beyond the expectations of his role to support his team, customers and the airport's mission at LGA. Ariel also volunteers to help facilitate improvement in overall culture and mood. He suggest and is available for offsite team building exercises, to remembering birthdays and good or bad news for individuals. Ariel has a passion for making the impossible possible and giving people an extra special experience at the airport.

Work Location: ABM Bussing

 

Date: 10/21/21
Employee: Mario Cassinelli
Airport: LaGuardia Airport
Experience: Was a pleasure working with Mario Cassinelli. He was very professional, knowledgeable and communicative. With those qualities he was able to resolve any problem that was encountered both by the customers and his coworkers. He often renders his assistance whenever it was extremely busy .

Work Location: ABM parking Srevices

 

Date: 10/21/21
Employee: Gretta Fernandez
Airport: LaGuardia Airport
Experience: Gretta Owns it. Very diligent, helpful and dynamic. He goes above and beyond to assist her co-workers and make sure her work is done properly and on time. I definitely nominate her good work.

Work Location: ABM Parking Services

 

Date: 10/20/2021
Employee: Monique Stewart-Mungin
Airport: JFK International Airport
Experience: Monique Stewart- Mungin was assigned to cover post at Howard Beach AirTrain Station. She encountered hustlers harassing passengers for their M.T.A Metro Cards. They were very aggressive. The hustlers interfered with her trying to provide positive customer experience. Ms. Stewart- Mungin requested police assistance at her station to re-establish an orderly and safe environment. She exercised situational awareness of her surroundings.

Work Location: Alstom

 

Date: 10/20/21
Employee: Allan Pilgrim
Airport: JFK International Airport
Experience: Aces Allan assisted a passenger who was afraid to go on the elevator by herself she was pushing a luggage carte and wanted to go to the AirTran.

Work Location: ERMC

 

Date: 10/20/2021
Employee: Marcia Taylor
Airport: JFK International Airport
Experience: Aces Marcia went above and beyond to assist a passenger who came to the wrong terminal for a departure flight. Upon finding out the passenger's flight was departing from T2 in less than 1 hour, Marcia escorted the passenger all the way from terminal 1 to terminal 2 so the passenger would not get lost and miss the flight.

Work Location: ERMC Aviation

 

Date: 10/20/21
Employee: Marsha Taylor
Airport: JFK International Airport
Experience: ACES Marcia Taylor went above and beyond to assist a passenger at Terminal 1 on 10/20/21. I observed Ms. Taylor assisting a passenger from Terminal 1 of whom needed to to get to Terminal 2 for a flight that was leaving within half an hour. The passenger was very worried she would miss her flight if she did not get to Terminal 2 on time and could not comprehend the information ACES Taylor was providing to her at that time. Ms. Taylor requested to escort the passenger to Terminal 2 departures level. Thanks to ACES Taylor the passenger was able get on her flight.

Work Location: ERMC

 

Date: 10/19/2021
Employee: Lorna Tomblison
Airport: LaGuardia Airport
Experience: Ms. Tomblison is an exceptional employee, provides great customer service and goes beyond her expectations. it is and honor to have her working side by side with me.

Work Location: ABM Parking Services

 

Date: 10/19/2021
Employee: Rosita Arbaiza
Airport: Newark Liberty International Airport
Experience: Ms. Arbaiza found an Airport ID Card from JFK at EWR. She walked out of her way to bring it to the EWR Security Credentialing Office to ensure it could not be misused and so that we could notify the other Airport that the individual had lost it.

Work Location: Tri-B Industries

 

Date: 10/19/2021
Employee: Shermar Morrision
Airport: Newark Liberty International Airport
Experience: Shermar is very respectful towards the pax and willing to assist anyone in need at any given time. He has a great attitude and is always a team player.

Work Location: ERMC

 

Date: 10/18/21
Employee: Fatou MS Kinten
Airport: Newark Liberty International Airport
Experience: Fatou was exceptional during a shift in B-INS. she is a quick learner and picks up everything she was taught. She welcome and greet pax. she assisted them with wayfinding and answered questions regarding their connection and how to get to their next destination.

Work Location: ERMC

 

Date: 10/14/2021
Employee: Emam Al Araf
Airport: LaGuardia Airport
Experience: I was post-security at Terminal B waiting on line to purchase a coffee and witnessed how proactive Emam was with the customers. He kept making sure the customers had options and received exactly what they ordered. Emam was so friendly, conversationalist and hospitable. It was great seeing Emam connect with the customers as they walked away with a big smile.

Work Location: Dunkin Donuts Post Security

 

Date: 10/14/2021
Employee: Angela Romero
Airport: Newark Liberty International Airport
Experience: I had a morning flight going to FLL on vacation and stopped into the Malone’s bar. Appreciated the rigor around cleanliness and sanitation. And Angela is amazing! Such a fun start to my trip.

Work Location: HMSHOST(MALONE'S FISH MARKET)

 

Date: 10/12/21
Employee: Colleen Durham
Airport: Newark Liberty International Airport
Experience: Colleen worked in C2 as a manager with the restaurants being part of her responsibility. Because of her work ethic along with constantly assisting the staff we are able to give our customers an amazing dining experience. Colleen is a manager who will plate the food, expedite food, assist with drinks and clear and sanitize the dining area. She is our superwoman! It is because of management like Colleen that we are all able to SOAR!

Work Location: OTG - C2

 

Date: 10/12/2021
Employee: Madelinz Cabreja
Airport: JFK International Airport
Experience: upon conducting my survey i observed Ms. Cabreja with patron conducting great customer service and assistance

Work Location: ABM Parking Services

 

Date: 10/10/21
Employee: Denia Izquierdo
Airport: Newark Liberty International Airport
Experience: Denia displayed outstanding customer service during our Terminal A special busing operation. She drove safely on the ramp, pulled up close to the curb, kneeled the bus and deployed the ramp as needed. She smiled and greeted passengers and also assisted us with Spanish to English translation for confused passengers. Denia also made it a point to confirm with passengers that they were in fact going to the thirty gates so we wouldn't accidentally transport passports traveling to a different terminal. Job well done, love to see it.

Work Location: Academy

 

Date: 10/08/21
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: Employee went above and beyond trying to help a elderly passenger to get his VISA in such a short notice. Kattia took him to the platform and put him on the Airtrain to go to terminal 8 to discuss his issue. On the way back from the platform, she encountered a situation with a ERMC wheelchair agent which could’ve gotten out of hand if she didn’t help him. The ERMC wheelchair agent was having a hard time handling the passenger and his luggages that the passenger almost got hurt. Kattia was there on time to hold the passenger who was almost about to fall from the wheelchair. Kattia did an incredible job handling both situations and she needs to be recognized for her kindness and bravery.

Work Location: ERMC

 

Date: 10/08/2021
Employee: Janie Westfield-Mcgivney
Airport: JFK International Airport
Experience: Aces Janie Westfield-Mcgivney went above and beyond in assisting an elderly passenger that only speak Spanish arriving from Rome and no one came to meet her. Aces seek help in translation and after three hours the passenger was on her way to her sister's house in a taxi.

Work Location: ERMC

 

Date: 10/08/2021
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: On 10/8 at about 7am, a couple with two small children (one in a stroller) approached Ms. Maldonado and asked if there was a place to sit while they wait for there transport. Ms. Maldonado to them unfortunately since Covid all the seats were moved from the terminal. The husband then relayed, they just wanted to feed the baby, even if they had to sit on the floor, to which ACES Maldonado replied "NO" we would not let you do that. She proceeded to borrow the extra chair from the travelers' aid desk, checked that no one was there and put the family behind the booth to feed their baby in private. Good thinking. I know the family appreciated this small gesture.

Work Location: ERMC

 

Date: 10/08/2021
Employee: Andrea Perez
Airport: JFK International Airport
Experience: Only Friday October 8th at the end of my shift a very agitated and anxious passenger approached me at the welcome center, the passenger had lost bag with all her documents inside, as I was trying toy assist the lady trying to find out where was the last place she remembers seen her bag my shift ended and Andrea came to take over, I briefed her over the situation and told the lady that my coworker was going to assist her. Andrea to over the situation right away, she didn't even have time to put her belongings away, later on u find out that Andrea helped the lady to get her bag back, it was at the Delta's baggage office. I want to thanks Andrea for assisting the passenger and also for an excellent team work.

Work Location: ERMC Aviation

 

Date: 10/08/2021
Employee: Efrain Carrero
Airport: LaGuardia Airport
Experience: What a pleasure to have met Efrain in Terminal D at LGA. I volunteered for Customer Service Week and was distributing giveaways to our customers. Efrain came over to assist with engaging the customers to approach our table and enjoy a free giveaway that showed our appreciation for using our airport. Efrain seek to connect with our passengers with a big smile, friendly appearance and asking everyone if they needed help. Thank you Efrian for your dedication to helping us reach excellent customer experience.

Work Location: ERMC

 

Date: 10/07/2021
Employee: Diomis Romero
Airport: JFK International Airport
Experience: Aces Diomis Romero assisted an elderly non-English speaking passenger from the airtrain to checking counter at terminal 8 to resolve ticketing issues then back to the airtrain enroute to terminal 1 to get on her Saudi Arabian flight.

Work Location: Unifi service

 

Date: 10/07/2021
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: Aces Kattia Maldonado went above and beyond in assisting a non-English speaking passenger to the airtrain enroute to terminal 8 to get her ticket fixed. Aces call terminal 8 aces Diomis by radio to meet the airtrain on terminal 8 platform and to escort the passenger to the checkin counter where her issues was resolved. Aces Diomis accompany passenger back to the platform and called aces Kattia via radio to meet the passenger at terminal 1 platform. Aces Kattia then accompany passenger to the checkin counter at terminal 1 as she was travelling to Saudi Arabia.

Work Location: ERMC

 

Date: 10/06/2021
Employee: Mari Jaakkola
Airport: LaGuardia Airport
Experience: Today, I witnessed an employee from Clear which is the airport service to speed up a passenger's checkpoint experience, jump into action to alleviate a possible altercation with a taxi driver and a passenger. Mari who works for Clear was supervising the Clear staff at Terminal C TSA checkpoint at LGA. She noticed 2 men in an argumentative manner over $20. Everyone was looking and trying to figure out what to do. Mari automatically approached the men and asked what was the issue. The passenger did not have $20 in cash extra the taxi driver was demanding. In order to diffuse the situation from elevating, Mari herself gave the taxi driver $20 and escorted the passenger into the checkpoint to catch his flight. I approached and nominated Mari for her ability to handle a heated situation with such professionalism and calmness because it did seem things could've gotten worse. Thank you Mari!

Work Location: Clear

 

Date: 10/06/2021
Employee: Samina Salahuddin
Airport: LaGuardia Airport
Experience: Samina is very dedicated employee, always helping customers and her coworkers, friendly but professional at the same time with everyone.

Work Location: ABM Parking

 

Date: 10/06/2021
Employee: KULJIT KAUR
Airport: LaGuardia Airport
Experience: Kuljit always looks to make a personal connection with customers and employees. She always treated her employees well and is very nice.

Work Location: ABM TAXI

 

Date: 10/6/2021
Employee: Manuel Pimentelmelo
Airport: LaGuardia Airport
Experience: Mr. Pimentelmelo is a hard working Baggage Handler for Spirit airlines. On my escorted trip to the airside of Spirit airlines at Terminal C, I was able to witness Mr. Pimentelmelo multitasking his work responsibilities which included loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts and performing other airplane servicing duties. His focus to make sure these tasks were done in a timely manner, demonstrated diligent. It was a pleasure seeing how Mr. Pimentelmelo also ensured that aircraft was ready for the next flight by providing efficient ground support services and effectively operating support equipment.

Work Location: Spirit Airlines - Swissport Baggage Handler

 

Date: 10/06/2021
Employee: Jenelle McKenzie
Airport: JFK International Airport
Experience: At about 3:30am, a wheelchair attendant escorted a minor to the welcome center asking for assistance to contact the child's guardian as they have been waiting for sometime. Mrs. McKenzie called me (Supv. Boland) to request permission to assist them. After she got the go ahead, she used her personal cell phone to contact the child's parent and gave them directions on entering the terminal and where the child would be waiting. The exchange was successful as the child was handed over by the escort at the welcome center. Great job making connection with the parent and accommodating the safe transfer from airport staff to the family. Keep up the good work.

Work Location: ERMC

 

Date: 10/06/2021
Employee: Shakim Simmons
Airport: LaGuardia Airport
Experience: This is an initiative from the Patrons Services Coordinators at LGA Airport to recognize the baggage handlers role in the soaring ASQ scores at LGA. Great job!

Work Location: Swissport

 

Date: 10/06/2021
Employee: Pedro Gerardino
Airport: LaGuardia Airport
Experience: This is an initiative from the Patrons Services Coordinators at LGA Airport to recognize the baggage handlers role in the soaring ASQ scores at LGA. Great job!

Work Location: DELTA AIRLINES

 

Date: 10/06/2021
Employee: Stephen Perez
Airport: LaGuardia Airport
Experience: This is an initiative from the Patrons Services Coordinators at LGA Airport to recognize the baggage handlers role in the soaring ASQ scores at LGA. Great job!

Work Location: DELTA AIRLINES

 

Date: 10/5/21
Employee: Rastlaad Moss
Airport: LaGuardia Airport
Experience: Mr. Moss was observed waiting in Terminal A rotunda when multiple passengers approached him asking for advice, directions, and wheelchair services. As a Pilot for Jet Blue Mr. Moss went outside his job scope to ensure that passengers questions were answered or that they were directed to the correct airline employees for assistance.

Work Location: JetBlue

 

Date: 10/5/21
Employee: Wilbert Getten
Airport: LaGuardia Airport
Experience: Mr. Getten was observed working in the baggage claim area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Delta, Baggage Claim

 

Date: 10/5/21
Employee: Ricardo Gordon
Airport: LaGuardia Airport
Experience: Mr. Gordon was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Delta, Baggage Claim

 

Date: 10/5/21
Employee: Damien Forest
Airport: LaGuardia Airport
Experience: Mr. Forest was seen doing a diligent job in single handedly processing over 60 bags from a Spirit Airline flight. Due to his lighting fast speed, no customers were see to have any complaints.

Work Location: Swissport

 

Date: 10/5/21
Employee: Manuel Pimentelmelo
Airport: LaGuardia Airport
Experience: Mr. Pimentelmelo was observed working very diligently on the flight line as a tug operator moving aircraft. Wearing many hats, he also is instrumental in the expeditious movement of loading and offloading customer baggage.

Work Location: Spirit Airlines

 

Date: 10/5/21
Employee: Jovel Guevara
Airport: LaGuardia Airport
Experience: Mr. Guevara was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Delta, Baggage Claim

 

Date: 10/5/21
Employee: Stephen R. Smith
Airport: LaGuardia Airport
Experience: Mr. Smith was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Delta, Baggage Procesing

 

Date: 10/4/21
Employee: Gretta Fernandez
Airport: LaGuardia Airport
Experience: She is always willing to help all her fellow staff members. She always treats her co-workers very well - respectfully, and she is very humble.

Work Location: ABM Parking Services

 

Date: 10/1/21
Employee: Kevin Sotto
Airport: Newark Liberty International Airport
Experience: No matter the ask or what time of day it is, Kevin is always responsive and willing to help.

Work Location: World Bean

 

Date: 10/1/21
Employee: Malik Higginbotham
Airport: Newark Liberty International Airport
Experience: Malik has been with Terminal C for quite some time, and is still as enthusiastic as when I first met him. He's very polite and extremely professional. He's a great fit for Johnston & Murphy.

Work Location: Johnston & Murphy

 

Date: 10/01/2021
Employee: Linesh Shah
Airport: Newark Liberty International Airport
Experience: Never seen anyone like this have such a helpful nature. He steps out to help me whenever I need it.

Work Location: Dunkin Donuts

 

Date: 10/1/21
Employee: Ricardo Hernandez
Airport: Newark Liberty International Airport
Experience: Ricardo Hernandez was able to deliver results in the month of September. He led the staff in sales and showed pride in his work.

Work Location: Johnston & Murphy

 

Date: 10/1/21
Employee: Rehana Adams
Airport: Newark Liberty International Airport
Experience: On 9/30/2021 during the PM shift, I observed CLEAR Ambassador Rehana Adams was assisting many customers at CLEAR/TSA Checkpoint at Terminal C near C3 TSA entrance. At this location, it is very busy and crowded as a result of its close proximity to A3 TSA Exit and Air Train entrance. Miss Rehana was guiding and providing relevant direction and guidance to all customers came her way, not only the CLEAR Customers. She was polite in explaining what is TSA Pre-Check, CLEAR Pre-Check, CLEAR Standard process, and how to apply to become a CLEAR member. Additionally, she was providing guidance to customers seeking assistance as to where to check in at Terminal C for their United Airlines flight. She had a note in her possession with United Flight Check-in Zones for Terminal C. Thank you going above and beyond in assisting our customers at EWR. Ramchandar Motiram PSC Port Authority EWR.

Work Location: CLEAR

 

Date: 10/1/2021
Employee: Chloe Zeng
Airport: Newark Liberty International Airport
Experience: I would like to nominate Chloe Zeng for a WESOAR Higher award. I was in Terminal C on 9/30/2021 during the PM shift and I observed Miss. Chloe who was volunteering at C3 TSA checkpoint entrance. She was standing at a location whereby customers were approaching from Air Train direction, C3 TSA Exit, TSA entrance and she was answering all the customers questions and providing the relevant guidance. I really appreciate that she was also approaching customers who seems to be lost and kinda not knowing where to go. She was also assisting the UGE Customer Service rep at the location with managing the TSA entrance in separating TSA pre-check customers from standard customers. She spoke highly of providing care for customers and her passion to help customers ease their travel burdens at EWR. Thank you Chloe for going above and beyond in assisting our customers at EWR. Ramchandar Motiram PSC Port Authority EWR.

Work Location: Travelers Aid - Volunteer

 

Date: 10/1/21
Employee: EVELYN GOMEZ
Airport: LaGuardia Airport
Experience: Evelyn Gomez did an outstanding job by assisting a Spanish only speaking customer distressed at the garage. Her willingness to listen and help is recognized and appreciated by all her fellow coworkers.

Work Location: ABM PARKING SERVICES

 

Date: 10/1/21
Employee: Lorraine Smith
Airport: JFK International Airport
Experience: Ms. Smith is being recognized for her willingness every time she's being called upon and the outstanding job she does.

Work Location: ERMC Aviation

 

Date: 10/1/21
Employee: Wolton TSA Officer
Airport: Newark Liberty International Airport
Experience: I would like to pass on my thanks and recognition to TSA Officer Wolton for going above and beyond in assisting an elderly female ADA passenger at Terminal A3 TSA Security checkpoint. On Monday September 27, 2021 about 09:56AM I was conducting Global Biorisk Advisory Council Health and Hygiene inspection at Terminal A3 TSA Security Checkpoint and I observed an elderly female ADA passenger who was using a walker to assist her in her movement was nervous about her bag. The passenger was nervous and scared of losing her bag which had her medication inside. Every TSA officer were very kind enough to assure her that all will be ok, however TSA Officer Wolton went above and beyond in prioritizing the processing of the bag and delivered it in TSA Bin #936 to the passenger who was very thankful and happy. TSA Officer Wolton further offer her assistance to coordinate in ensuring the passenger gets to the gate without any struggles.

Work Location: TSA

 

Date: 10/1/21
Employee: Victor Paramo
Airport: New York Stewart International Airport
Experience: We have the pleasure to welcome our first passengers to/from Savannah on that day with an inaugural event. The event comprised in pre-security, a ribbon cutting, multiple welcome desks for Tourism organizations and in post-security two welcome desks with gift bags and a custom cake. Victor assisted me in every aspect of the organization, from the set-up phase to the cake service to our customers. He always has a great sense of customer experience, and welcomes everyone with a great smile. I picked up this event, which was our biggest so far, but I am grateful to him for his engagement for all the others (customer appreciation day, earth day). He is a great asset in our terminal management team, always alert and ready to fix things and help his colleagues. 100% reliable, he is also a very easy and agreeable person to work with.

Work Location: FSP Future Stewart Partners

 

Date: 9/29/21
Employee: Anacaris Fernandez
Airport: JFK International Airport
Experience: ERMC Aviation employee Anacaris Fernandez assisted customer Mrs. Alba, an elderly distressed family member of an arriving wheelchair customer, with no cell phone. Mrs. Alba was outside terminal #4 for nearly 3 hours and only spoke spanish. She was distressed because she could not find or see her arriving family member that had arrived 3 hours prior. Employee Anacaris, quickly asked questions and details about her family member. Anacaris went to the wheelchair Supervisor in the departures level, to find that he was assisted by a wheelchair agent. The wheelchair agent verified that he was taken to the taxi line and the wheelchair passenger left in a taxi, because they keep name records of everyone they assist. Mrs. Alba, left extremely happy to know her family member arrived and left in a yellow cab safely. Anacaris, did an excellent job assisting this customer that was worried, and could not find her family member!! Kudos Anacaris!!!

Work Location: ERMC

 

Date: 9/24/21
Employee: Jackson Williams
Airport: LaGuardia Airport
Experience: Mr. Jackson is courteous towards his co-workers- He always make sure his work is done and also he is always helping customers and directing them in the right way.

Work Location: ABM Parking Services

 

Date: 09/24/2021
Employee: Diomis Romero
Airport: JFK International Airport
Experience: Aces Diomis Romero saw an elderly passenger trip over his luggage and fell to the floor, she rush over to him to offer assistance and offered him medical attention to which he refused. Aces stayed until he retrieved all his luggage from carousel 5 and assist him with his transportation needs. I observed her accompanying the passenger to his uber ride at pick up area 5. She was concerned and did an amazing job to our senior passenger.

Work Location: Unifi service

 

Date: 09/24/2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Aces Virginia Moreno did an outstanding job with a passenger that lost his phone at terminal 4. Aces took the phone to lost and found and before she could have submitted it, the passenger call the phone and ask the aces to meet her at the check in area. Aces had some difficulties in locating the passenger but thankfully everything resolved to the passenger's satisfaction.

Work Location: Unifi service

 

Date: 09/23/2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: The employee went above and beyond to help a passenger who claimed that he was starving and have been stranded in the airport for about 1 week. The employee took the passenger to travelers aid desk on the 4th floor to ask them if there’s anything we could do anything at all to help him. Ms. Moreno then contacted a PA agent who was present at the terminal and the agent later helped the passenger to buy him some food. Overall, Ms. Moreno’s effort to help this passenger should be recognized and rewarded because she exceeded expectations.

Work Location: ERMC aviation

 

Date: 09/23/21
Employee: Carla Hamilton
Airport: JFK International Airport
Experience: ACES Supervisor Carla Hamilton did an outstanding job by assisting a spanish-only speaking customer distressed that was about to miss her flight because she was dropped off at the wrong terminal and didn't have a boarding pass. Carla was able to quickly take her to get her boarding pass for a Jetblue flight and took her to her gate right before her flight departed. Customer was extremely happy to make the flight with our team effort, communication barrier and despite the lateness due to her situation. Kudos to Carla's excellent work. Thank you!

Work Location: ACES Program JFK/ERMC Aviation

 

Date: 09/21/2021
Employee: Jackie Bucherri
Airport: Newark Liberty International Airport
Experience: Working with Jackie is a wonderful experience. As a manager she is personable and easy to connect with. Her willingness to listen and help is recognized and appreciated by all her fellow staff members

Work Location: OTG

 

Date: 9/19/21
Employee: Gretta Fernandez
Airport: LaGuardia Airport
Experience: Mrs. Gretta always talk to everyone with respect. She take care every person like her own family. She always ready to help.

Work Location: ABM PARKING SERVICES

 

Date: 09/19/2021
Employee: Diomis Romero
Airport: JFK International Airport
Experience: Ms. Diomis Romero stepped up and assisted with food vouchers distributions to stranded passenger at Terminal 4 on Eastern Airline. She was a great help by communicating with the passengers in Spanish and translating on behalf of me when needed.

Work Location: ERMC

 

Date: 09/19/2021
Employee: Husain Kazmi
Airport: JFK International Airport
Experience: Mr. Husain has demonstrated his devotion to his job when called upon. He was asked to assist in distributing food vouchers to stranded passengers at Terminal 4, the task would not be possible without his contribution. He had demonstrated WE SOAR standard through out the task.

Work Location: ERMC

 

Date: 09/19/2021
Employee: Diomis Romero
Airport: JFK International Airport
Experience: Ms. Diomis Romero was a big contributor in assisting voucher distrbution to stranded passenger at Terminal 4. Ms. Romero was able to communicate with passengers that has language barrier and served as my go to translator when needed. The operation would not have gone any smoother without her assistance.

Work Location: ERMC

 

Date: 9/14/21
Employee: Kim Jones
Airport: Newark Liberty International Airport
Experience: This person is one of the managers for OTG management and is always going and making sure that our customers are satisfied and she is a team player

Work Location: OTG Management

 

Date: 09/10/2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Aces Virginia Moreno went above and beyond in assisting Delta airlines passenger to fill out mandatory customs declaration form for Santo Domingo as airline requires this paperwork to be completed before boarding the aircraft. The document was in Spanish and passenger was English speaking aces did not hesitate to assist in completing the online forms. Thank you Aces V. Moreno.

Work Location: Unifi service

 

Date: 09/09/2021
Employee: Dignamara Morel
Airport: JFK International Airport
Experience: Aces Dignamara Morel went above and beyond in assisting an elderly customer with four suitcase that came off a Dakar Senegal airlines flight and have a connection at Newark airport travelling onto Seattle. Passenger only had $40.00 and that wasn't enough for a taxi. Aces called his daughter and she did an Uber ride pick up for him. Thank you Aces Dignamara for helping and communicating with a customer who cannot speak any english.

Work Location: Unifi service

 

Date: 09/09/21
Employee: Stormey Settlemyre
Airport: Newark Liberty International Airport
Experience: Stormey OWNS IT! She is on top of her game and always follows up. She helps me everyday and ensures accuracy with our vendors! Thank you Stormey

Work Location: OTG

 

Date: 09/08/2021
Employee: Julian Tiburcio
Airport: LaGuardia Airport
Experience: Julian Tiburcio is the General Manager for Spirit Airlines at LGA Terminal A. I am fortunate to work in collaboration and partnership with Julian when it comes to our Customer Experience goals at the airport. Julian is a cooperative, communicative and open-minded airport employee to work with. As always, Julian is accommodating to the requested needs to adhere to our airport Customer Experience. For example, during inspections at Terminal A, the wipes dispensers were empty and sans their respective nozzle outlet. The Patron Service Coordinator at LGA reached out to Julian and the issue was actioned immediately. It's a pleasure working with Julian and also listening to the great work he does for Spirit Airlines, as he makes sure the customers, employees and passengers are well taken care of.

Work Location: Spirit Airlines

 

Date: 09/07/2021
Employee: Daniel St. Victor
Airport: JFK International Airport
Experience: While working at Terminal 4 outside the taxi dispatch area Mr. St. Victor did a wonderful job controlling the frontage. He provided a pleasant greeting/ closing and assisted passengers with questions.

Work Location: ABM Taxi Dispatch

 

Date: 09/07/2021
Employee: Michael McGlyn
Airport: JFK International Airport
Experience: While working at Terminal 4 Mr. McGlyn did a great job controlling the inside taxi queue. He provided a kind greeting and asked passengers if they needed help.

Work Location: ABM Taxi Dispatch

 

Date: 09/07/2021
Employee: Christopher Juarez
Airport: JFK International Airport
Experience: Mr. Juarez did a remarkable job assisting Spanish speaking customer with questions about his destination. Although the taxi driver also spoke Spanish, Mr. Juarez did not leave the passenger until he made sure everything was okay before the passenger left. He also added a kind act by opening the passenger's door to the taxi.

Work Location: ABM Taxi Dispatch

 

Date: 09/07/2021
Employee: Marjorie Perez
Airport: Newark Liberty International Airport
Experience: Marjorie is the best! She always goes above and beyond to help our team.

Work Location: OTG

 

Date: 09/07/2021
Employee: Patrick Wilson
Airport: Newark Liberty International Airport
Experience: I spent time observing the passenger flow and operation of the AirTrain at the Terminal B platform. While there I observed Patrick Wilson connecting with each passenger coming off of the escalator and elevator to the platform to help guide them to their AirTrain destination. He did not wait until passengers look confused or sought help but proactively asked them where they heading and directing the correct side of the platform and indicating how many stops to their destination. I understand how monotonous it may be to be asked the same questions over and over again but Patrick did treated each passenger with positivity, even assisting passengers in Spanish as needed. I appreciate Patrick's efforts and being a great example of how to create a positive customer experience environment for our passengers!

Work Location: ERMC

 

Date: 09/07/2021
Employee: Carey McGrue
Airport: JFK International Airport
Experience: Passenger feedback- Just wanted to say that I thought the taxi dispatcher (I believe his name was Carey) in Terminal 7 at JFK on Tuesday September 7 at around 6:00 pm was doing a great job. He was explaining that there were no taxis in the airport lot so they were being dispatched to the terminals as soon as they arrived at JFK but it was a 20-30 minute delay. (It was). He explained this patiently many times to each arriving group of passengers. He also did a great job directing people who were looking for Uber or Lyft or other options.

Work Location: ABM Taxi Dispatch Services

 

Date: 09/06/2021
Employee: Janille Henderson
Airport: JFK International Airport
Experience: ACES Janille Henderson went above and beyond for pax who got hurt at T5 Airtrain Platform. ACES contacted PAPD, PA and her Supervisor, and comforted pax all the way through until help arrived

Work Location: ERMC Aviation

 

Date: 9/03/2021
Employee: Shatoya Felder
Airport: Newark Liberty International Airport
Experience: As our passengers became frustrated having missed their flights, unable to retrieve their luggage etc as a result of hurricane Ida, our ACES Shatoya Felder was able to provide needed information to each customer while keeping them calm/ minimizing their frustration. Great job Shatoya! Continue to SOAR!

Work Location: ERMC

 

Date: 9/02/2021
Employee: Tamara Henderson
Airport: Newark Liberty International Airport
Experience: As a result of tropical storm Ida; the telephones were bombarded with calls all day. Tamara was patient, polite, knowledgeable and maintained her composure throughout it all. She has certainly displayed exemplary customer service. Continue to SOAR Tamara!

Work Location: ERMC

 

Date: 9-2-21
Employee: David Carlin
Airport: Newark Liberty International Airport
Experience: We had 2 fully boarded aircraft one at gate 30 and the other at gate 31 when got word that there was a tornado warning for the area and that the tower evacuated. For safety reasons we did the same and asked guests to go down to the baggage level as that was the spot with the least amount of floor to ceiling windows. Only problem….the checkpoint was already closed so when we were ready to re-board we had no way to get the people back to sterile.I called the Coordination Center who put me in touch with Supvr. David Carlin. I let him know the situation and while he explained that it would be difficult to get a team to re-open the checkpoint he committed to trying.I was leaning towards the need to cancel these 2 flights that had now deplaned and exited the sterile area that I would have shouldered in the name of keeping people safe during a tornado warning but David mustered up a team to open a lane and even came to oversee it himself to ensure that everyone was screened again. Please

Work Location: TSA

 

Date: 9-2-21
Employee: Ashley Ortiz
Airport: Newark Liberty International Airport
Experience: We had 2 fully boarded aircraft one at gate 30 and the other at gate 31 when got word that there was a tornado warning for the area and that the tower evacuated. For safety reasons we did the same and asked guests to go down to the baggage level as that was the spot with the least amount of floor to ceiling windows. Only problem….the checkpoint was already closed so when we were ready to re-board we had no way to get the people back to sterile.I called the Coordination Center who put me in touch with Supvr. David Carlin. I let him know the situation and while he explained that it would be difficult to get a team to re-open the checkpoint he committed to trying.I was leaning towards the need to cancel these 2 flights that had now deplaned and exited the sterile area that I would have shouldered in the name of keeping people safe during a tornado warning but David mustered up a team to open a lane and even came to oversee it himself to ensure that everyone was screened again. Please pa

Work Location: Terminal A

 

Date: 9-2-21
Employee: Michael Marques
Airport: Newark Liberty International Airport
Experience: We had 2 fully boarded aircraft one at gate 30 and the other at gate 31 when got word that there was a tornado warning for the area and that the tower evacuated. For safety reasons we did the same and asked guests to go down to the baggage level as that was the spot with the least amount of floor to ceiling windows. Only problem….the checkpoint was already closed so when we were ready to re-board we had no way to get the people back to sterile. I called the Coordination Center who put me in touch with Supvr. David Carlin. I let him know the situation and while he explained that it would be difficult to get a team to re-open the checkpoint he committed to trying. I was leaning towards the need to cancel these 2 flights that had now deplaned and exited the sterile area that I would have shouldered in the name of keeping people safe during a tornado warning but David mustered up a team to open a lane and even came to oversee it himself to ensure that everyone was screened again, Pl

Work Location: TSA

 

Date: 09/02/2021
Employee: Marc Cylion
Airport: JFK International Airport
Experience: Positive feedback from Happy or Not device: Passenger stated- Very Efficient, friendly and happy!

Work Location: ABM Taxi Dispatch Services

 

Date: 09/02/2021
Employee: Frederick Paharsingh
Airport: JFK International Airport
Experience: Positive feedback from Happy or Not device: Passenger stated- Very Efficient, friendly and happy!

Work Location: ABM Taxi Dispatch Services

 

Date: 09/02/2021
Employee: Mohamed DeCunha
Airport: JFK International Airport
Experience: Mohamed found two passports on an AirTrain. He called his colleague over the radio to see if anyone in the other station had lost a set of passports. Mohamed noticed on the itinerary that the passengers were flying out of Air Maroc. He went to the terminal to find a manager and delivered the passports. Mohamed went above and beyond to find the owners of the passports.

Work Location: AirTrain

 

Date: 09/02/2021
Employee: Fermin Lopez Manon
Airport: Newark Liberty International Airport
Experience: The day after the flood, Fermin went out of his way for myself & a passenger to ensure our order was taken & processed. He was able to identify we were both stressed out & wanted to make sure we left satisfied!

Work Location: C3 Foodhall OTG

 

Date: 9/1/21
Employee: Ramon Feliciano
Airport: Newark Liberty International Airport
Experience: TSA Supervisor’s Michael Piro had a flat tire this morning 8-30-21 in the Lot F employee parking lot. One of the Jet Blue mechanics by the name of Ramon assisted him in plugging the flat tire to get him to the tire shop. We just wanted to share and recognize Ramon as this selfless actions are truly appreciated by the TSA team.

Work Location: Jet Blue

 

Date: 9/01/2021
Employee: Adam Matrigali
Airport: Newark Liberty International Airport
Experience: Adam displayed great customer service while assisting two passengers who fell on escalator P3-7. His assistance, care and concern were very impressive. Great job Adam! Continue to SOAR!

Work Location: ERMC

 

Date: 9/1/21
Employee: Robert Orange
Airport: Newark Liberty International Airport
Experience: Compliment from a Passenger: To Cheryl Randazzo I simply cannot thank you enough! I went on a trip with a group and I was very stressed but you made it easier. We encountered a problem following multiple delays but Cheryl was very patient and went above and beyond to ensure that our needs were met. She even stayed late to help us. It’s rare to find such understanding customer service these days and Cheryl is a core example of that. We also couldn’t have done it without Robert Orange Jr. He supported Cheryls plan and allowed for out standing customer service. Thank you again Cheryl and Robert! Airport: NEW JERSEY - EWR - Newark International Date: 2021-08-11 Approximate Time: 11:00 PM Airline Name: Spirit Flight Number: Checkpoint/Area of Airport: Name of TSA employee (if known): Randazzo Cheryl And Orangejr Robert

Work Location: TSA

 

Date: 9/1/21
Employee: Cheryl Randazzo
Airport: Newark Liberty International Airport
Experience: Email received from Passenger: Customer Service: . To Cheryl Randazzo I simply cannot thank you enough! I went on a trip with a group and I was very stressed but you made it easier. We encountered a problem following multiple delays but Cheryl was very patient and went above and beyond to ensure that our needs were met. She even stayed late to help us. It’s rare to find such understanding customer service these days and Cheryl is a core example of that. We also couldn’t have done it without Robert Orange Jr. He supported Cheryls plan and allowed for out standing customer service. Thank you again Cheryl and Robert! Airport: NEW JERSEY - EWR - Newark International Date: 2021-08-11 Approximate Time: 11:00 PM Airline Name: Spirit Flight Number: Checkpoint/Area of Airport: Name of TSA employee (if known): Randazzo Cheryl And Orangejr Robert

Work Location: TSA

 

Date: 9/1/21
Employee: Perkens Vital
Airport: Newark Liberty International Airport
Experience: Email from passenger: Hello Ofelia I want to send a quick note to let you know that our visit on 30 Aug to the Union office was exceptional. Despite the fact that the storage room is exceedingly cramped, Perkins Vital was able to get our computer and laptop that was left on 28 Aug at TSA Preferred United checkpoint. Perkins was courteous and extremely customer focused to find our material.

Work Location: TSA

 

Date: 9/1/21
Employee: Yolanda Rodriguez
Airport: JFK International Airport
Experience: Positive feedback results from Happy or Not device: Customer stated- made it safe and easy.

Work Location: ABM Taxi Dispatch Services

 

Date: 09-01-2021
Employee: Naima Terki
Airport: LaGuardia Airport
Experience: Naima is patient, polite and maintained her composure all time.

Work Location: ABM PARKING SERVICES

 

Date: 09-01-2021
Employee: Vidal Villanueva
Airport: LaGuardia Airport
Experience: Vidal Is very efficient, friendly and happy. He always ready to help.

Work Location: ABM PARKING SERVICES

 

Date: 8/31/21
Employee: Ashley Taveras
Airport: Newark Liberty International Airport
Experience: Ashley has only been with our company for 2 weeks and without any airport working experience, and she was able to adapt to the working environment on how busy it gets during busy hours. Despite the demand and pressure during peak hours, she's able to help passengers/customers in a friendly manner and being able to communicate bilingual and takes time to help everyone and work efficiently at the same time. I hope we get more employees just like Ashley.

Work Location: World Bean

 

Date: 8/31/21
Employee: Corey Sims
Airport: JFK International Airport
Experience: After being furloughed for 13 months, Corey Sims who is the Head Chef at Bobby Van's came back to Terminal 8 determined to get the restaurant opened. Despite the challenges of not having a GM, most colleagues still being on furlough and many repairs that needed to happen before the restaurant could open, Corey stepped up, asking the questions needed to get the jobs started, getting the employees back on the path to return to work, actually making sure that vendors were secured to come in and every security protocol was adhered to in order to get the restaurant open. Within 4 short weeks despite the set backs and challenges Bobby Van's at Terminal 8 was opened. Corey proved to be a hard worker and committed to not to his job responsibilities but going ABOVE and BEYOND and being a Champion. Many thanks to Corey Sims for his dedication!

Work Location: Tastes on the Fly - Bobby Van's

 

Date: 8/31/21
Employee: Agent Alma Salas
Airport: Newark Liberty International Airport
Experience: This was my first trip since March 2020 due to the pandemic and I was very nervous. Agent Salas was courteous and so very kind and calming. I wanted to give her a small gift of my appreciation but she would not accept it. Thank you all for providing us security for safe travel in the airport and beyond. Jeanette Gutierrez

Work Location: TSA

 

Date: 08/29/21
Employee: Jasmine Huang
Airport: Newark Liberty International Airport
Experience: I received a letter from my team member Jasmine the other day. When I read the letter it was from a passenger who was shopping in our store. The passenger wrote: I'd like to thank you for the curtesy extended by you and you workers. I have been flying quite often and I am really impressed. The passenger was so thankful for the service she received from Jasmine.

Work Location: DUFRY

 

Date: 8/27/2021
Employee: Carla Hamilton
Airport: JFK International Airport
Experience: Supervisor Carla on this day was observed assisting a family of 6 and a crying infant that seemed very confused. Supervisor managed to calm them down and even accompanied them to their next check-in area at terminal 5.

Work Location: ERMC

 

Date: 08/27/2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Aces V. Moreno was approach by a distraught woman that come to the airport to collect a relative. This lady lost her wallet in the parking lot. She was very upset as her wallet contains cash, driver license and credit cards. Aces empathize and call P.A.P.D and a report was file. Thankfully a few mins later someone turned in the wallet to Travelers Aid and passenger was visibly happy and relieve to get her items return intact.

Work Location: ERMC

 

Date: 08/27/2021
Employee: Romylet Pierre
Airport: Newark Liberty International Airport
Experience: Romylet goes out of his way to make sure all food is made in a safe and fresh way. He works extra hard to maintain standards and protect the health of our crew and customers.

Work Location: Wendy’s

 

Date: 08/26/2021
Employee: Omar Deleon
Airport: Newark Liberty International Airport
Experience: No matter what reason you call or time, Omar always makes himself available to speak and see if he can assist. He's a pleasure to work with and is always pleasant to anyone he interacts with.

Work Location: Garden State Diner

 

Date: 08/26/2021
Employee: Husain Kazmi
Airport: JFK International Airport
Experience: Aces H. Kazmi went above and beyond in helping a passenger with a baby and luggage who arrive at terminal 2 and are connecting on Turkish airlines flight in terminal 1. Aces Kazmi proceeded to push the cart load of baggage up the ramp at terminal 2 enroute to terminal 1. Thank you Aces Kazmi for always go above and beyond for our customers.

Work Location: ERMC

 

Date: 08/26/2021
Employee: Komal Patel
Airport: Newark Liberty International Airport
Experience: Komal is always pleasant and welcoming to each customers. She mostly remembers everyone's order.

Work Location: DUNKIN' DONUTS

 

Date: 08/26/2021
Employee: Priscilla Yeboah
Airport: Newark Liberty International Airport
Experience: Loves greeting guests as a cashier and makes every guest happy. She makes sure orders are taken and guests get everything they need

Work Location: Wendy’s

 

Date: 08/25/2024
Employee: Nijha McClain
Airport: Newark Liberty International Airport
Experience: Nijha is a supervisor for Hudson Booksellers and goes above & beyond on every shift. She is always looking to assists guest's and improve their experience.

Work Location: Hudson Booksellers

 

Date: 08/25/2021
Employee: Faten Youssef
Airport: Newark Liberty International Airport
Experience: Faten is a Supervisor for Hudson Booksellers & has been an asset since joining the team. Faten makes guests feel welcome and is always ready to assist or make a recommendation.

Work Location: Hudson Booksellers

 

Date: 08/25/2021
Employee: Daniel Velasquez
Airport: LaGuardia Airport
Experience: Daniel is the epitome of a strong store manager. Ever since his arrival he has exceeded expectations on his outstanding service and speed with customers.

Work Location: Wendy’s

 

Date: 08/24/2021
Employee: Komal Patel
Airport: Newark Liberty International Airport
Experience: She is always welcoming and polite to all customers. She is just an assets to Dunkin'.

Work Location: Dunkin Donuts

 

Date: 8/23/21
Employee: Kenneth Williams
Airport: JFK International Airport
Experience: Travelers Aid had the opportunity to observe Mr. Williams while he was assisting a passenger we were meeting to facilitate a smooth transition to a waiting car service. Mr. Williams' warmth and kindness were extended not only to the passenger, but to all he interacted with. The passenger had a recent injury and required the use of a cane. Mr. Williams was sensitive to the travelers needs and good humoredly offered his support. It was such a pleasure being in Mr. Williams' company and feeling reassured that passengers were receiving quality service.

Work Location: AllState

 

Date: 08/23/2021
Employee: Linesh Shah
Airport: Newark Liberty International Airport
Experience: This Manager is always welcoming everyone with smile on face. Makes comfortable to all customers. Dunkin Employees are also happy under his management.

Work Location: Dunkin'

 

Date: 08/22/2021
Employee: Floriberta Samon
Airport: Newark Liberty International Airport
Experience: Day in, day out, Floriberta goes above and beyond, putting so much love into her work. There are many days where i wouldnt know what I would do without her. Even during tough times, she always gives 110%! The most exemplary employee I have worked with. Thank you souch for everything that you do Flower!

Work Location: OTG

 

Date: 8/20/21
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Aces Virginia Moreno went above and beyond her duties in helping a passenger locate his phone that was lost on the airtrain. Aces used her personal phone to call the number of the lost phone and negotiate with the person who get it on how and where to retrieve it as the passenger did not have a phone to call when he arrive at the location in Brooklyn. All went well passenger was very grateful as he claimed his life is in that phone. Thank you Virginia for a job well done!.

Work Location: ERMC

 

Date: 8/20/21
Employee: Diomis Romero
Airport: JFK International Airport
Experience: Aces Diomis Romero went above and beyond in assisting an elderly passenger from Qatar Airlines flight who was taking a jetblue flight to Florida. Passenger was escorted by Aces Diomis to the airtrain platform and was directed to the airlines terminal train as it arrives aces seek help with other airport employees to assist the passenger when the train stops at terminal 5 as his english was very limited. Thank you Diomis.

Work Location: ERMC

 

Date: 08/20/2021
Employee: Poules Poules
Airport: Newark Liberty International Airport
Experience: Poules has always gone above and beyond when it comes to his work ethic! I was struggling with carrying multiple bags throughout the terminal, and Poules was extremely quick to provide a helping hand. He shows great character and truly represents our hospitality standards.

Work Location: OTG MANAGEMENT

 

Date: 08/20/2021
Employee: Melissa Romero
Airport: Newark Liberty International Airport
Experience: Melissa goes above and beyond to respect customers and take care of them like her own family.

Work Location: Wendy’s

 

Date: 08/20/2021
Employee: Crisleidy Nunez
Airport: LaGuardia Airport
Experience: Give the best customer service around! Loves talking to customers and making their day.

Work Location: Wendy’s

 

Date: 08/20/21
Employee: Melissa Reynoso
Airport: Newark Liberty International Airport
Experience: Melissa is a supervisor for DUFRY in terminal C. Due to the times we can be short handed at times. I have been watching Melissa for a while and I am extremely impressed on how she goes the extra mile for the passenger. The other morning I was coming into work and was standing out side my C3 location. Melissa was the only team member in the store at that time but you would never know it. She was assisting customers on the sales floor greeting all customers with a smile as they were entering our store. Just because you might be short handed at times doesn't mean you can't go the extra mile to assist our customer.

Work Location: DUFRY

 

Date: 8/19/21
Employee: Candido Cepeda
Airport: Newark Liberty International Airport
Experience: Mr. Candido Cepeda discovered a suicidal subject on Track 5 at the EWR Rail Station. The young lady was sitting on the track when Mr. Cepeda successfully talked her to the side of the platform where he lifted her to safety. A NJ Transit train was arriving at Track 5 at the time this was occurring. Mr. Cepeda was able to pull her to safety just before the train would have hit her. Mr. Cepeda showed lifesaving efforts and went well over above and beyond exceptional service. We want to thank and show our most sincere appreciation for his heroic action and service.

Work Location: ERMC

 

Date: 8/19/21
Employee: Samina Salahuddin
Airport: LaGuardia Airport
Experience: Samina never ceases to amaze me. No matter what the circumstances or how difficult of a request I have she always helps me get it resolved. She always acts happy to see me even she’s not. She has made my life and my employees lives easier when it comes to making sure we all have parking and that everything is up to date. I appreciate everything she has done for me over the last two years!

Work Location: ABM

 

Date: 8/19/21
Employee: Sheila Ferguson
Airport: JFK International Airport
Experience: I left my phone on the AirTran and it was because of Ms Sheila kindness and quick thinking I was able to retrieve my phone. She was on the platform helping passengers with a smile on her face which made it very easy for me to approach her. I explained my situation to her and she reached out to her coworkers so they can help her find my phone. I am thankful to her and the entire team that made the effort to find my phone . Thank you!

Work Location: AirTran

 

Date: 08/19/2021
Employee: Rosmery Paulino
Airport: LaGuardia Airport
Experience: Goes out of her way to help. Always has a smile and great attitude even under her mask!

Work Location: Wendy’s

 

Date: 8/18/21
Employee: Eduardo Mariani
Airport: LaGuardia Airport
Experience: I observed that Eduardo, a supervisor of the cleaning team, responded immediately(maybe in 2 or 3 minutes) to clean a coffee spill in front of Dunkin Donuts. He came with one of his subordinates but he himself mopped the floor.

Work Location: ABM

 

Date: 8/18/21
Employee: Dignamara Morel
Airport: JFK International Airport
Experience: Aces Dignamara Morel was observed helping passengers with information on using the airtrain and subway to Manhattan. Aces used maps and was very detailed oriented during the transaction, by then a line was built up at her counter. Aces was upbeat and handle her customers efficiently and they happily took her advise. Thank you aces D. Morel.

Work Location: ERMC

 

Date: 8/18/21
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: Aces Ysvania Ciriaco was observed assisting a young man who was trying to get to his hotel in Manhattan by the shuttle bus. JFK airport do not have a shuttle bus service at this time. Aces empathized and gave all other options to passenger who eventually choose Uber service with help from aces Y. Ciriaco to access the airport internet service and to download Uber app.

Work Location: Unifi service

 

Date: 8/16/21
Employee: Erothy Baptista
Airport: LaGuardia Airport
Experience: Thank you for caring and taking ownership of everything that you do!

Work Location: OTG Management

 

Date: 8/16/21
Employee: Shalley Betancourt
Airport: LaGuardia Airport
Experience: Thank you for being detail oriented and caring about everything that you do. You truly make our markets look beautiful!

Work Location: OTG Management

 

Date: 8/16/21
Employee: Carmen Paredes
Airport: LaGuardia Airport
Experience: Thank you for always helping keep the markets clean and fully stocked!

Work Location: OTG Management

 

Date: 8/16/21
Employee: Joshua Goulart
Airport: LaGuardia Airport
Experience: Thank you for everything you do, and all your creative work to make our market pop!!

Work Location: OTG Management

 

Date: 8/16/21
Employee: Kyle Fox
Airport: LaGuardia Airport
Experience: While down a cook during the morning rush at Tagliare, Kyle maintained a high level of hospitality and efficiency.

Work Location: OTG Management

 

Date: 8/16/21
Employee: Nestor Bernate-Avellaneda
Airport: LaGuardia Airport
Experience: Thank you for helping the MAT team when we needed help, and going above and beyond to provide support!

Work Location: OTG Management

 

Date: 8/16/21
Employee: Marco Miranda
Airport: LaGuardia Airport
Experience: Thank you for helping MAT when needed and going beyond your job description to provide support!

Work Location: OTG Management

 

Date: 8/16/21
Employee: Tanesha Smith
Airport: LaGuardia Airport
Experience: Tanesha consistently exhibits fantastic work ethic, dedication and hospitality.

Work Location: OTG Management

 

Date: 8/16/21
Employee: Enrique Ortiz
Airport: LaGuardia Airport
Experience: Thank you for supporting and doing extra to help receive deliveries and restocking our market and restaurant in MAT. We really appreciate all you do for the team. Keep up the good work!

Work Location: OTG Management

 

Date: 8/16/21
Employee: Giovanny Gonzalez
Airport: JFK International Airport
Experience: AirTrain Agent Gonzalez checked each car at the Jamaica platform for cleanliness, HVAC and addressed the customers asking if they had any questions or if they know where they are going. A few hours later at the Jamaica Fare zone, I saw the agent utilizing his tablet to get information for customers. The agent is energetic , approachable and proactive

Work Location: Alstom Group - AIRTRAIN JFK

 

Date: 8/15/21
Employee: Husain Kazmi
Airport: JFK International Airport
Experience: ACES Husain Kazmi was attentive and courteous while providing travel info to NYC, he made First time NY traveler feel welcome and valued. Customer expressed he loves NY already.

Work Location: ERMC Aviation

 

Date: 8/15/21
Employee: Stephanie Na
Airport: New York Stewart International Airport
Experience: An inbound passenger was unable to pay for her parking as the automated machine does not accept $100 bills and the booth is unmanned. Stephanie attempted to get change from Hudson News and Avis but neither establishment could do so. On her own accord, Stephanie left the airport and retrieved change of the $100 bill for the passenger. Great thinking out of the box and great service to the passenger. Thank you.

Work Location: SWF Parking Services

 

Date: 8/15/21
Employee: Khadija Fornville
Airport: Newark Liberty International Airport
Experience: Khadija is a supervisor for DUFRY in Terminal C. Khadija is the most out going person you will meet. When she is in her location she greets all customer with a smile and finds out were they are Flying to. She is extremely outgoing to her customers. Also if they have children she will make them laugh all the time. She helps them with there items always with a big smile on her face. At the end off the day she makes our passengers leave with a smile on there face and a BIG Thank you to her for her assistance.

Work Location: DUFRY

 

Date: 8/13/21
Employee: Kyna Napolitano
Airport: LaGuardia Airport
Experience: On July 21st 2021 (entered 8/1), Hangar 7 front desk receptioist ,Carol Downing, called and informed Kyna Napolitano that she received a call from a Yellow Cab driver who found two US passports in his cab. Carol asked if Kyna could check at Terminal B for the passengers. The driver had earlier dropped the passengers off at LGA Terminal B Kyna responded to the location and began her search. She later located the passengers shortly after, passengers were frantically trying to find help at AirCanada ticketing counter, and connected them to the driver of the yellow cab who was waiting at JFK Terminal 5. Kyna then obtained all parties involved contact information, walked the (2) passengers to the Taxi Stand at Terminal B and gave the driver specific instruction to drop the passengers off at Terminal 5 departure level. Needless to say how happy the passengers were to find out that we knew where their passorts were. Kyna went above and beyond in helping these passengers to be

Work Location: ERMC Aviation

 

Date: 08/10/2021
Employee: Jennifer Libias
Airport: Newark Liberty International Airport
Experience: Jennifer always looks to make a personal connection with customers. She always wishes them to have a good flight and gives great service.

Work Location: Wendy’s

 

Date: 8/9/21
Employee: Carmen Torres
Airport: JFK International Airport
Experience: This Pax Assist Employee went above and beyond in helping a passenger who had just fallen down the escalator. Carmen Torres, a Pax Assist agent, saw that the passenger was injured, from falling down the escalator, and immediatly pulled her "golf cart" over and got the passenger to sit down. She notified the helpdesk agent who flagged me down to assist the passenger. She showed great compassion for this elderly couple and once the couple was ok brought them to their plane to continue their journey. JFKIAT appreciates employees who go above and beyond to ensure the safety and security of our passengers.

Work Location: PAX Assist

 

Date: 8/6/21
Employee: Merva Mighty
Airport: JFK International Airport
Experience: I received a call to deliver some baby items to the terminal 5 ACES on duty Merva Mighty who had identified that a passenger connecting from a long flight was in need of diapers for her child. Upon delivery of these items, Miss Mighty took them to the waiting parents who were able to promptly care for their child and make their flight without further distress. The passengers were grateful for the kindness, generosity, and courtesy that the ACES showed in their time of distress.

Work Location: ERMC

 

Date: 8/6/21
Employee: Sarie-Marie Pilgrim
Airport: JFK International Airport
Experience: Aces Sarie-Marie assisted two passengers to find their luggages after they forgot it on the curbside. Aces called the security who then explained that the luggages were inspected by PAPD and was taken to the lost and found. Passengers was grateful for the information and help that they received from aces Sarie.

Work Location: ERMC AVIATION

 

Date: 8/6/21
Employee: Agent Galeano
Airport: Newark Liberty International Airport
Experience: Today, about 13:12L, at Terminal A2 TSA checkpoint at the document verification booth; I observed TSA Officer Galeano conducting himself in a professional and respectful manner towards customers. He was very polite and firm in explaining to a passenger some of the rules and expectations of TSA. He even provided further guidance in helping the passenger to be more calm for his security processing. He provided information and clear directions as to where the passenger needs to line up for processing. The passenger was very happy with the service provided by officer Galeano. I caught up with with the passenger at the A2 gates area and he explained to me that he was very happy and satisfied with the respect shown towards him from officer Galeano. It was very great to see and experience this positive, professional, and polite way of working by this officer, especially in the presence of the new (TSA Trainee) in the white shirt. Thank You. Ramchandar Motiram Port Au

Work Location: TSA

 

Date: 8/6/21
Employee: Officer Garrette
Airport: Newark Liberty International Airport
Experience: Please pass on my thanks to TSA Officer Garrette. Today, I was at Terminal A2 TSA security checkpoint about 13:12L and I observed Officer Garrette giving orders to her staff and also checking in on them and greeted passengers in a welcoming and calm way. Her professional actions made the whole line of passengers at the screening bin/table location to be very calm and relaxed. She was also checking in on the new TSA officers with the white shirts to see how they are doing and at the same time she was checking in on passengers to se how they are doing. This is great to see the level of care and respect shown towards the TSA officers and passengers. Thank you Officer Garrette for being a great caring leader at the TSA. Ramchandar Motiram Port Authority - EWR

Work Location: TSA

 

Date: 8/6/21
Employee: Offcier Jimenez
Airport: Newark Liberty International Airport
Experience: Today at 13:34L I was at Terminal A3 TSA security screening location. I was about to go through the scanner and I was told very politely to wait a little by TSA Officer Jimenez (Officer with the nice short hair). When I looked behind of me; I saw the possible reason why she told me to wait a little. There was a mom, a baby in a stroller, a little kid, and a cat were travelling together. Officer Jimenez provided clear directions and offered assistance to the mom and her travel buddies. This officer acted as a mom whilst carrying out her primary TSA functions. She provided clear directions to the passenger and offered her bins and also to assist her with the stroller and baby and not forgetting the cat. The busy and tired looking mom became more relaxed and calm when she met Officer Jimenez. After security processing; the mom had praised the officer and thank her for her assistance.

Work Location: TSA

 

Date: 8/6/21
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: She is hard working lady and always have smile on face and always answering the question and exceed expectations and respectful and greeting the people with a smile and overall she best

Work Location: Ermc aviation

 

Date: 8/5/21
Employee: Patricia Walker
Airport: Newark Liberty International Airport
Experience: On August 4th, I went to the ID office to renew my PA.ID badge. I was surprised by Patricia's overall demeanor, as well as how upbeat her personality was. I previously was an Issuing Officer & had a lot of daily interactions with the ID office throughout the years, & it was very refreshing to see someone carry themselves as welcoming as Patricia was. Even though I was sent away the day before and arrived anxious, Patricia made the experience a pleasant and seamless one. Thank you!

Work Location: Allied Security

 

Date: 8/4/21
Employee: Carla Hamilton
Airport: JFK International Airport
Experience: While leaving T8 I noticed a passenger struggling and in panic getting her baby carriage and luggage from her ride and onto the departure sidewalk. I helped her get the carriage on the sidewalk. She was still upset stating that she did not know the terminal, was concerned about the baby and suffered from a disability. I helped her into the terminal but was unfamiliar with the AA customer service detail. I saw Carla and introduced her to the passenger. She listened to the Concern and was quick to get a AA agent. She explained the situation and asked the agent to offer assistance. The agent handled the rest. Although it might not seem like a big thing, Carla’s action was just what the passenger needed. Unfamiliar with the terminal, concerned about her baby and struggling to push a carriage and luggage, Carla’s professional and friendly manner eased the passengers stress. She commented repeatedly on how grateful she was for everyone’s assistance.

Work Location: ERMC

 

Date: 8/3/21
Employee: Jonio Edwards
Airport: Newark Liberty International Airport
Experience: Thanks to ERMC ACES Jonio Edwards who was stationed at P3 Airtrain Station, an Airport employee was reunited with his wallet. The employee was apparently sitting on the bench on the Airtrain platform waiting for the Airtrain, and unwittingly left his wallet behind on the bench. ERMC ACES Jonio spotted the wallet and realized it must belong to the employee, contacted Control Desk in an attempt to get the wallet back to the employee. He gave the name that was on the Driver's License which enabled me to contact the company the employee worked for, and gain confirmation of their employment. The company was able to send the employee to retrieve his wallet. Well done ACES Jonio Edwards.

Work Location: ERMC

 

Date: 8/3/21
Employee: Roman Wojciech
Airport: LaGuardia Airport
Experience: Thank you for always being available to help in all of our units!

Work Location: OTG Management

 

Date: 8/3/21
Employee: Myriam Miranda
Airport: LaGuardia Airport
Experience: Thank you for helping as a merchandiser with all the markets and making sure they are all stocked even though your position is a barista.

Work Location: OTG Management

 

Date: 8/3/21
Employee: Anthony Vargas
Airport: LaGuardia Airport
Experience: Thank you for all the hard work that you do making sure all the displays are filled and clean.

Work Location: OTG Management

 

Date: 8/3/21
Employee: Alex Vargas
Airport: LaGuardia Airport
Experience: Thanks for working hard and keeping everything clean and organized.

Work Location: OTG Management

 

Date: 8/3/21
Employee: Sad Abdullah
Airport: LaGuardia Airport
Experience: Thank you for all the hard work and serving great quality food on time and also helping the team by preparing food for next shift. Keep up the awesome work ethics!

Work Location: OTG Management

 

Date: 8/3/21
Employee: Rumi Talukder
Airport: LaGuardia Airport
Experience: Thank you for staying extra hours to help the team and making sure all guest were cared for in market. All the pizza boxes you made saved us during multiple flight delays. You are the best.

Work Location: OTG Management

 

Date: 8/3/21
Employee: Md Khasroo
Airport: LaGuardia Airport
Experience: Thank you for all your hard work with opening Salotto and being there with helping hands to support the managers!

Work Location: OTG Management

 

Date: 8/3/21
Employee: Myka Humarang
Airport: LaGuardia Airport
Experience: She is always willing to go above and beyond. Her hospitality is amazing along with the joy she brings to the passengers she helps. Great Job Myka!!!!

Work Location: OTG Management

 

Date: 8/3/21
Employee: Harold Anderson
Airport: LaGuardia Airport
Experience: Thank you for always keeping our cooler full and cleaning food hall. We appreciate the hard work and dedication!

Work Location: OTG Management

 

Date: 8/3/21
Employee: Pedro Dora Alcivar
Airport: LaGuardia Airport
Experience: Thank you for your hard work, dedication and positive attitude when dealing with guests and fellow crewmembers!

Work Location: OTG Management

 

Date: 8/3/21
Employee: Dawa Lama
Airport: LaGuardia Airport
Experience: Thank you for being prompt with welcoming guests at Crust and showing your caring and positive attitude!

Work Location: OTG Management

 

Date: 8/3/21
Employee: Alana Hussain
Airport: LaGuardia Airport
Experience: Always being willing to help out when needed and always being here for her team!

Work Location: OTG Management

 

Date: 8/3/21
Employee: Arelis Rios-Murphy
Airport: LaGuardia Airport
Experience: Recieved amazing customer feedback on how she helped a guests' son find headphones and when she noticed he didn’t have enough money she purchased the headphones for him. Thank you for the amazing gesture and for your continuous acts of caring for our guests!

Work Location: OTG Management

 

Date: 08/03/2021
Employee: David Frankovic
Airport: Newark Liberty International Airport
Experience: Compliment received from a passenger for the assistance provided to reunite him with his lost property. Passenger's email received is as follows: Good afternoon, Ofelia, The purpose of my writing is to bring to your attention the outstanding experience I had with what could have been a disastrous outcome with my laptop being "lifted" from the TSA checkpoint line at EWR on July 22, 2021. To make a long story short, I was extremely lucky to have reached David Frankovic, Program Assistant when I called in to report my missing laptop. David's professional approach in locating the missing computer was a logistical ballet. He never gave up. When one thing failed, he came up with another approach. Finally, with a stroke of incredible luck, he was able to locate the laptop, confirm its owner (me), wrap it up, collect the UPS fee, and ship it off to me in Nevada. It arrived on schedule and I was very relieved.

Work Location: Transportation Security Administration

 

Date: 8/2/21
Employee: DARLENE HUNTER
Airport: LaGuardia Airport
Experience: ACES Hunter went above and beyond in helping a passenger while on her way to work on the M60 bus. The passenger was unaware of where his Delta flight was located and ACES Hunter called into the office with the flight number and the airline where Hunter was able to get the information necessary to assist this passenger so that the passenger arrived safely to their gate. All of this before Hunter even clocked in for roll call! ACES Hunter continues to demonstrate the empathy, compassion and high level of caring that is the epitome of what an ACES represents! Well done Hunter!

Work Location: ERMC

 

Date: 8/2/21
Employee: Nesta Calixle
Airport: Newark Liberty International Airport
Experience: We arrived on Delta shortly before midnight and after grabbing our checked bags, we quickly learned (as you are no doubt aware) that Lyft and Uber were essentially non-existent. We headed over to the taxi line, which was about 30 people long but kept moving briskly, and before long, we made it to the front. In the midst of what was clearly a challenging late-night shift, Nesta greeted us with a smile, gathered our info and called for an appropriate vehicle. Because there were four of us and given current front-seat seating restrictions, we had to wait for a minivan, but she deftly worked to dispatch several parties standing behind us while keeping us posted on the status of our vehicle. It arrived within minutes and she sent us on our way with another smile. Nesta’s pleasant disposition, professionalism and efficiency made us all look great. I conveyed my gratitude to her—I might’ve even urged the crowd still waiting on line as I boarded my cab to cheer and clap for her

Work Location: ABM Taxi Dispatch

 

Date: 7/30/21
Employee: Thomance Genet
Airport: Newark Liberty International Airport
Experience: Thomas has really stepped it up, learned his station and owns it! Keep up the great work Thomas.

Work Location: Saison

 

Date: 7/30/21
Employee: Paul Dieusauveur
Airport: Newark Liberty International Airport
Experience: Am nominating Paul Dieusauveur because he show true and strong work man ship that have seen in my three month working with him. He go above and beyond without asking him and anyone that has work with him will testify that he truly deserves this nomination. I hope this grace his effort to do more in the months and years to come

Work Location: OTG NOVELLA

 

Date: 7/30/21
Employee: Asatur Odjourian
Airport: Newark Liberty International Airport
Experience: It is my great honor to nominate chef Asatur Odjourian on this platform working with him improve my skills and my work ethic not just that he pushing me to exceed so honoring him appreciate his great work.

Work Location: OTG

 

Date: 7/30/21
Employee: Hattie Greenhowe
Airport: Newark Liberty International Airport
Experience: Hattie is an employee who could get an award everyday she comes to work. Not only is she almost always the first OTG employee in the building but she comes with a positive attitude and willingness to do whatever it takes to make the customer happy. Hattie has on many occasions helped and made the customer feel special by just being there and listening to the needs and doing whatever is in her power to deliver on those needs.

Work Location: OTG

 

Date: 7/30/21
Employee: Jason Wolfowitz
Airport: Newark Liberty International Airport
Experience: Jason is not only an exemplary TUMI employee, he is also a great ambassador for the airport. He has a positive attitude and is always willing to go above and beyond to assist a passenger or a fellow employee. Thank you Jason for all that you do!

Work Location: TUMI

 

Date: 7/30/21
Employee: Nergeline Cyrius
Airport: Newark Liberty International Airport
Experience: Nergeline is a fantastic person to have working for us! She always performs at a high level and she exceeds expectations in her work.

Work Location: OTG

 

Date: 7/29/21
Employee: Edeline Medino
Airport: Newark Liberty International Airport
Experience: Edeline continues to impress me every day. She gets her self set up and organized with little to no help and she rocks it out! Keep up the great work Edeline!

Work Location: OTG

 

Date: 7/29/21
Employee: Marie Juste
Airport: Newark Liberty International Airport
Experience: Marie is one of the nicest crewmembers that we have at the airport. She always makes me feel like I am doing a great job as a manager. She appreciates me and I appreciate her. She always welcomes my feedback and input. Keep up the good work!

Work Location: OTG

 

Date: 7/29/21
Employee: Cheryl Hall
Airport: Newark Liberty International Airport
Experience: Cheryl exceeds the expectations with clients each and everyday she comes to work. She would stay open for additional time to help clients purchase items needed for their trip. Her ability to connect with clients is truly remarkable.

Work Location: Tumi Stores

 

Date: 7/29/21
Employee: Jason Wolfowitz
Airport: Newark Liberty International Airport
Experience: Jason is always seeking to connect with passengers while maintaining company standards. He has been part of the airport community for the last 7 years and this allows him to connect with our clients. His experience and knowledge of the airport makes him a valuable member of our team.

Work Location: Tumi Stores

 

Date: 7/29/21
Employee: Hitesh Patel
Airport: Newark Liberty International Airport
Experience: Passenger Email; To Whom It May Concern, I had left my prescription eyeglasses in a taxi from Newark Airport last week. I had called a number of times and people I spoke said they would call back but never did. Finally today when I called I spoke to Patel. He went above and beyond and recovered my eyeglasses. He was very professional and I so appreciate all his help. He is truly a dedicated employee. Thank you.

Work Location: ABM Taxi Dispatch Services

 

Date: 7/29/21
Employee: Hitesh Patel
Airport: Newark Liberty International Airport
Experience: Passenger Email: Just wanted to follow up on my mistake. I used your service at 1:30 am from Newark to manhattan early this morning. because of my fatigue, I mistakenly left my cellphone in the back seat. I first called the office and spoke with a nice lady. However, she wasn't able to contact the driver, so let the supervisor know. I believe his name is Hitesh Patel. Mr. Patel, called me to follow up on my issue and help me navigate this issue, and it was really helpful. We were able to identify my phone and are now in the process of recovery. So, i wanted to follow up and say thanks to ABM, and mostly Mr. Hitesh Patel. Thank you! Moto

Work Location: ABM Taxi Dispatch Services

 

Date: 7/29/21
Employee: Hitesh Patel
Airport: Newark Liberty International Airport
Experience: Passenger email: On Saturday my jet lagged family & I took a taxi from EWR to downtown Manhattan. It was a pleasant & efficient ride, and when we arrived at our residence we jumped out, took our luggage, and went inside. A few hours later my son’s backpack was nowhere to be found! We searched our apartment, and realized that we had left it in the taxi. My son was devastated! On Monday morning, and after many frustrating phone calls to people in different organization who couldn’t help, I was led to speaking with Hitefh Patel. Mr. Patel was immediately up for the challenge of locating my son’s backpack. He listened carefully as I recited all the details, took my information, and said he’d get back to me. One hour later, Mr. Patel said he had good news - he found the driver who had my son’s backpack! We were elated with this good news, and so appreciative to Mr. Patel. Mr. Patel was sympathetic to our situation and we are so thankful for his dedication.

Work Location: ABM Taxi Dispatch Services

 

Date: 7/29/21
Employee: Hitesh Patel
Airport: Newark Liberty International Airport
Experience: Passenger Email: I just wanted to thank you and Patel for helping me get back my wallet when I forgot it in a cab yesterday. I didn't have many details and he was able to find the driver and coordinate the return! Very impressed with your customer service. Thank you again

Work Location: ABM Taxi Dispatch Services

 

Date: 7/29/21
Employee: Wilderns Pierre
Airport: Newark Liberty International Airport
Experience: This crew member always goes above and beyond for our guest. We had a guest that was in a rush and had two kids with her and didn’t have enough time to dine with us this crew member took her to the markets to get some prepackaged sandwiches and snacks helped her scan and pay for her items and even walked her and her kids to her gate.

Work Location: OTG

 

Date: 7/29/21
Employee: Rene Judenide
Airport: Newark Liberty International Airport
Experience: Rene always goes the extra mile to help the team exceed our guests expectations… she is a selfless example of what we can achieve when we consistently give it our all!

Work Location: Vesper Tavern

 

Date: 7/29/21
Employee: Mamunar Chowdhury
Airport: Newark Liberty International Airport
Experience: Keeping up with the coolers at Global Bazzar Food hall is a hard task, however this crew member take great ownership to stock coolers and provide guest a great airport dining experience.

Work Location: OTG

 

Date: 7/29/21
Employee: Hasan Mohammed
Airport: Newark Liberty International Airport
Experience: Keeping up with the customers at Global Bazzar Food hall is a hard task, however this crew member take great ownership and provide guest a great airport dining experience.

Work Location: OTG

 

Date: 7/29/21
Employee: Jack Torres
Airport: LaGuardia Airport
Experience: Jack Torres works as a Pedestrian Traffic Management (PTM) at LGA Terminal B inside the 2nd level of the parking garage. I witnessed how proactive Mr. Torres was as a PTM. He was smiling, safely helping pedestrian's cross inside the garage and managing traffic. He performed these responsibilities all at the same time and with care. I was so impressed how hard and diligent he was working. Great job Mr. Torres!

Work Location: Allied Universal

 

Date: 7/29/21
Employee: Carol Downing
Airport: LaGuardia Airport
Experience: A passenger left his Apple laptop at Terminal B TSA checkpoint and did not realize until he arrived at his destination. He made several calls and online queries attemptimg to locate his laptop and was met with automated responses. He finally connected with ACES Carol Downing who in his words" delivered gold standard customer service. It was a relief to finally have a human response." Carol immedialtely made a few calls and contacted ACES Supervisor Kyna Napolitano and together they worked on locating the Laptop. The passenger was contacted the following day and was informed that the TSA wanted him to contact them regarding the laptop.This was possbile only because of the relentless effort of Carol and Kyna. Passenger called me to let me know how happy he was to have connected with Carol, she was very helpful and showed concern and was apologetic throughout the process. Thank you Carol , your actions were exemplary.

Work Location: ERMC Aviation

 

Date: 7/28/21
Employee: Cheryl Hall
Airport: Newark Liberty International Airport
Experience: I want to take a moment to nominate Cheryl Hall from our TUMI Newark airport location. Cheryl has been a great assert to our Team. She has been able to quickly re-adapt to the changes since the pandemic has started. She is focused on giving the best client service. She always puts the clients first! Cheryl is an exemplary member of the TUMI team as well as the Newark airport community!

Work Location: Tumi

 

Date: 7/28/21
Employee: Marquice Leverett
Airport: Newark Liberty International Airport
Experience: I was driving through Lot P6 when I noticed an ABM employee, Marquice, helping a passenger. I stopped to see if everything was okay, and the customer informed me that her car was dead and the key fob would not unlock the vehicle. Marquice patiently assisted the passenger and using her key, was able to remove a cover panel on the door handle as a means to access the key port. She was then able to use the key to unlock the car and open the hood. Marquice proceeded to assist by providing the customer with a jump start. Great job, Marquice! Thanks for owning the situation and assisting from start to end, I am glad I was able to see this great work.

Work Location: ABM Parking

 

Date: 7/28/21
Employee: Brian Banatte
Airport: Newark Liberty International Airport
Experience: Despite of long queues, Brian is still able to provide quality and friendly service.

Work Location: World Bean

 

Date: 7/28/21
Employee: Marie Doctor
Airport: Newark Liberty International Airport
Experience: Covid has made hiring almost impossible. With that being said, many store have been very short staffed. I witnessed Marie (she didn't even know I was watching her) not only handle a very busy long line by herself, she did it with ease and class. She provided GREAT customer service and made the passengers feel special even though they have been waiting in a long line. EVERY passenger thanked her and some even commented on how great she was doing considering the situation. She is a great example of a star employee!

Work Location: Green Beans Coffee

 

Date: 7/28/21
Employee: Dolores Stokes
Airport: Newark Liberty International Airport
Experience: Dolores is always such a pleasure to be around. Her beautiful smile and kind personality would brighten anyone day. She always ask you how have you been and is always working leaving nothing untouched. She is the best!

Work Location: JCM

 

Date: 7/28/21
Employee: Rashida Carter
Airport: Newark Liberty International Airport
Experience: This was giving to me from a supervisor for this employee (they are not computer savvy-lol.) She informed me that Rashida is such a good employee. Always respectful and very dependable and always puts the passengers first.

Work Location: Starbucks ( HMS HOST)

 

Date: 7/28/21
Employee: Ayad Veronia
Airport: Newark Liberty International Airport
Experience: This nomination was giving to me by a supervisor (they are not computer savvy-lol.) She explained that Ayad is a very good employee. Always on time and ready to help passengers. Ayad never complains or makes excuses, just does what needs to be done!

Work Location: HMS HOST

 

Date: 7/28/21
Employee: Victor Prulinos
Airport: Newark Liberty International Airport
Experience: This nomination was given to me by another supervisor (they are not computer savvy-lol.) Victor is a very good employee. Working at an airport you must be approachable and friendly, and he fits this perfectly. Always greets you with a smile, ready to help!

Work Location: Sora Sushi ( MIdfield)

 

Date: 7/28/21
Employee: Susan Finelli-Fouts
Airport: Newark Liberty International Airport
Experience: Susan Finelli-Fouts is the sole bartender at Vanguard Kitchen. Susan takes pride in maintaining the bar as the only bartender currently working in that location. Susan worked another location and took the time at the end of the shift to bring it up to standard as well. I have also been contacted by multiple guests who sang her praises as one of the kindest employees they came in contact with here at EWR.

Work Location: OTG

 

Date: 7/24/21
Employee: Marcia Taylor
Airport: JFK International Airport
Experience: Marcia Taylor deserves to be recognized for her great effort this morning. A group of travelers were frustrated because they were unable to board a flight because they lacked the printout of an essential paper. She proceeded to the airline's counter, but no one was there to print the paperwork. She headed to the baggage service counter, where she typically finds someone who can print paperwork for passengers . However, no one was willing to assist. Despite all of her efforts, she did not give up. She contacted her supervisor and asked for a copy to be made. She went out of her way to assist the passengers. The passengers were really pleased as they didn't lose their flight. She exemplifies excellent customer service. The airport needs more worker like her :)

Work Location: ERMC aviation

 

Date: 7/23/21
Employee: Patrick Gibson
Airport: LaGuardia Airport
Experience: I want to nominate Mr. Gibson a LaGuardia Port Authority Shuttle driver for going above and beyond. As Mr. Gibson approached Terminal B frontage, to make his stop, he saw a group of women in need of assistance with their luggage. Mr. Gibson went into action as he saw from his rear view mirror how the women were struggling to get on the bus with such heavy luggage. He left the driver's seat and came to the bag door where he assisted with pushing the luggage cart closer to the back entrance of the shuttle bus. Then as the women proceeded to take the luggage off the cart, he again helped by giving them a helping hand. I was so impressed because I've not witness a bus driver leave his seat to help a passenger in that manner before. I'm sure the bus drivers have in the past but seeing it demonstrated that our airport employees are determined to exceed and contribute to an extraordinary customer experience. When Mr. Gibson reached Terminal A, before circling the airpo

Work Location: ABM Bussing

 

Date: 7/23/21
Employee: Alex Luciano
Airport: JFK International Airport
Experience: P.M Alex Luciano went above and beyond to help a Spanish speaking passenger that already left the airport to retrieve a bag containing a laptop on the plane. Alex Luciano reassure the agitated passenger that all necessary efforts will be made to locate his item. This was successfully done and the passenger was happy and grateful to have his laptop return to him.

Work Location: Unifi service

 

Date: 7/23/21
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Aces Virginia Moreno received a call from Manager Alex Luciano regarding a laptop that was left on a Delta flight for Santo Domingo. Aces went to the baggage service office to check if a laptop was turn in to which the agent said no. Aces went on to find a Delta Supv to assist her and the supv was able to call the cleaning company that was cleaning the plane to verify if the missing laptop was there. It was in the seat pocket and will be given to the gate agent so that it can turn into the baggage service office. The passenger was notified of this by Manager Alex Luciano. Thank you V. Moreno for taking the initiative to seek additional assistance from a Supv. so that this passenger can be reunite with his lost property.

Work Location: Unifi service

 

Date: 7/22/21
Employee: Kadeisha Joseph
Airport: JFK International Airport
Experience: Passenger feedback - Kadeisha was very helpful, friendly and pro-active in explaining the shortage of taxis to customers. Plus gave me a much-needed welcome back to NYC after a long trip. Thank you Kadeisha!

Work Location: ABM Taxi Dispatch Services

 

Date: 7/22/21
Employee: Michael McGlyn
Airport: JFK International Airport
Experience: Employee was very proactive and polite greeting and assisting passengers. In addition, did great job helping a Spanish speaking passenger

Work Location: ABM Taxi Dispatch Services

 

Date: 7/22/21
Employee: Daniel St. Victor
Airport: JFK International Airport
Experience: Employee was very enthusiastic when engaging passengers around the taxi area.

Work Location: ABM Taxi Dispatch Services

 

Date: 7/22/21
Employee: Kadeisha Joseph
Airport: JFK International Airport
Experience: Employee did a great informing customers that taxis would be arriving and even influenced tpo wait instead taking an uber/lyft

Work Location: ABM Taxi Dispatch Services

 

Date: 7/22/21
Employee: Michael McGlyn
Airport: JFK International Airport
Experience: Helped to recover a passenger's wallet left inside a taxi.

Work Location: ABM Taxi Dispatch Services

 

Date: 7/22/21
Employee: Omar Campbell
Airport: JFK International Airport
Experience: Helped to recover a passenger's wallet left inside a taxi.

Work Location: ABM Taxi Dispatch Services

 

Date: 7/22/21
Employee: Ahsan Raza
Airport: JFK International Airport
Experience: Helped to recover a passenger's wallet left inside a taxi.

Work Location: ABM Taxi Dispatch Services

 

Date: 7/22/21
Employee: Victor Obesso
Airport: Newark Liberty International Airport
Experience: Victor is a supervisor for The Grove and has shown patience & kindness throughout the pandemic even when working extended shifts he remains calm & professional.

Work Location: The Grove

 

Date: 7/22/21
Employee: Alba Corona
Airport: Newark Liberty International Airport
Experience: Alba is a sales associate for The Grove & never ceases to amaze us or the guests! She enjoys her job, provides great customer service & it definitely shows!

Work Location: The Grove

 

Date: 7/22/21
Employee: Karen Mateo
Airport: Newark Liberty International Airport
Experience: Karen is a sales associate for The Grove & is an asset to our team. She goes out of her way to connect with all guests, especially the distressed travelers!

Work Location: The Grove

 

Date: 7/22/21
Employee: Johana Maysonet
Airport: Newark Liberty International Airport
Experience: Johana is an Assistant Manager for The Grove & has been a key player since joining the Team. Johana keeps everything going without skipping a beat and goes way above & beyond her responsibilities.

Work Location: The Grove

 

Date: 7/22/21
Employee: Princeton Scruggs
Airport: Newark Liberty International Airport
Experience: Princeton has been very committed to his job and started running the store on his own. He always comes to work with an excellent attitude that rubs off on his team. He is dedicated and strives to treat every customer with the utmost respect and with sympathy. He is just excelling in all aspects & we are so proud of him. Princeton owns what We Soar is about!

Work Location: Inmotion

 

Date: 7/21/21
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: Aces Ysvania Ciriaco was observed assisting three passengers that taking public transportation to a hotel in Bryant Park Manhattan. Aces used a map to outline where the passengers are now and the entire trip (subway connections) into Manhattan. Aces gave details on how to buy the ticket as well as the costs. Aces Ysvania was friendly, willing to go the extra mile to accompany these customers to the airtrain platform as their english are limited.

Work Location: Unifi service

 

Date: 7/20/21
Employee: Azajahana Whitfield
Airport: Newark Liberty International Airport
Experience: Has always been helpful to the customers despite the confusing checkout system and always willing to listen to the customers questions and comments.

Work Location: HPH World Bean Newark, LLC.

 

Date: 7/20/21
Employee: Kadeisha Joseph
Airport: JFK International Airport
Experience: Positive feedback from Happy or Not results at the Terminal.

Work Location: ABM Taxi Dispatch

 

Date: 7/20/21
Employee: Yolanda Rodriguez
Airport: JFK International Airport
Experience: Positive feedback from Happy or Not results at the Terminal.

Work Location: ABM Taxi Dispatch

 

Date: 7/20/21
Employee: Kadeisha Joseph
Airport: JFK International Airport
Experience: Positive feedback from Happy or Not results at the Terminal.

Work Location: ABM Taxi Dispatch

 

Date: 7/19/21
Employee: Ruth Laurent
Airport: Newark Liberty International Airport
Experience: She is always smiling and helping the customers with their orders

Work Location: Wendy's

 

Date: 7/19/21
Employee: Elijah Zackery
Airport: Newark Liberty International Airport
Experience: He is very polite and friendly with the customers, he always get compliments from them

Work Location: Wendy's

 

Date: 7/19/21
Employee: GONZALO TABON
Airport: Newark Liberty International Airport
Experience: Gonzalo was observed on his break between runs, cleaning his bus to ensure his passengers would ride in a clean environment as he completed his tour. Not only did he pick up trash left behind but also used sanitizing wipes to wipe down grab bars. Gonzalo did not have to do this as his bus would be cleaned at the end of his tour; but as he states when he gets any breaks between runs he does a quick freshening up of his bus to ensure passenger feel safe and are in a clean bus. Gonzalo is also very enthusiastic about his tenure at the airport, he shared a few stories about the different changes he has seen take place and is looking forward to see the opening of Terminal 1. His actions are a clear indicator of what it means to go above and beyond and SOAR HIGHER!!!!

Work Location: ACADEMY BUS

 

Date: 7/17/21
Employee: Indra Maywalall
Airport: JFK International Airport
Experience: A group of passengers arrived from an Emirates flight from Dubai and needed help in locating their transportation, Supv. Indra took charge of the situation and called the company to notify them that the passengers were ready to leave. Driver and passengers were united shortly after the company was informed.

Work Location: Unifi service

 

Date: 7/17/21
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: ACES T. Rivera went above and beyond in assisting a passenger that came off a domestic flight and going onto an Etihad flight to Abu Dhabi. The passenger left her luggage at the gate and went into the bar. Later she remembered her bags at the gate and was belligerently trying to find it. Aces took charge of the situation and escort her back to her arrival gate where her luggage was located all intact. Thank you ACES for a job well done!.

Work Location: Unifi Services

 

Date: 7/17/21
Employee: Ijaz Mohamed
Airport: JFK International Airport
Experience: Supv. Ijaz Mohamed is being recognize for an outstanding job performance during a diverted Spirit airlines flight from LaGuardia airport to JFK terminal 4. Supv. was proactive and well informed on the process of coordinating between the Port- Authority, management, Supv, acess, airline representative and the passengers to bring a satisfactory end results to all involved.

Work Location: Unifi Services

 

Date: 7/16/21
Employee: Oneka Loupe
Airport: Newark Liberty International Airport
Experience: Oneka is an exceptional supervisor and I have seen this displayed several times. She is always there to clarify any misunderstanding on the radio or during roll call. She has a way of addressing our concerns and giving us comfort even if they don't turn out the way we want them to be. Having been possessed with these qualities I am nominating her for an award.

Work Location: ERMC

 

Date: 7/16/21
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: Very courteous and knowledgeable.

Work Location: ERMCA

 

Date: 7/16/21
Employee: Sharon Chang
Airport: JFK International Airport
Experience: Sharon is a wonderful person to work with. She is very good at explaining subway directions and communicating in Spanish in addition to English which is her native language

Work Location: Travelers Aid

 

Date: 7/15/21
Employee: Giovanny Gonzalez
Airport: JFK International Airport
Experience: On July 4, 2021, I couldn't find my cell phone when I got to work at JFK. I need it to perform some of my duties. I remember changing my shoes while waiting for the AirTrain and it may have fallen out of my bag. Upon coming back from work, I asked if anyone found a cell phone. I met Giovanny Gonzalez. He went above and beyond to help me. He explained to me what to do. He called his supervisor, gave me the phone number for Lost & Found. What was outstanding about him was that he was not only helping me, there were people who needed his help and he was able to guide them to what they had to do. Many times people like to complain and forget to compliment the good thing that happen. Mr. Gonzalez is professional, courteous, genuine and an asset to AirTrain JFK. The best part is that I lost my MetroCard that same day. He remembered me by the photo on it and returned it to me. Hope he gets some acknowledgement for his outstanding work.

Work Location: Alstom

 

Date: 7/15/21
Employee: Telomme Basette
Airport: JFK International Airport
Experience: Aces Telomme Basette did an outstanding job when he assisted a passenger who locked his keys in his car in the parking lot. Passenger was upset and was going on a flight with a lot of luggage and he wants aces to keep his luggage until he retrieve the keys to which the aces is not allowed to do. Aces assist him with getting a cart so that he and his luggage can go into the parking lot to retrieve the keys with the help of the towing company.

Work Location: Unifi service

 

Date: 7/14/21
Employee: Shanice Holden
Airport: Newark Liberty International Airport
Experience: Thank you Shanice Holden for going above and beyond today in assisting a customer who was very frustrated and concern that she will be missing her flight. I was conducting GBAC inspection at Spirit Airlines Gates at Terminal B today and I herd a customer cursing, yelling, jumping up and down and making unwanted remarks towards the staffs at Spirit Airlines Ticketing counter. The disgruntled customer was frustrated that she will be missing her flight and she lost her boarding pass. Miss Shanice took immediate ownership of the situation and spoke to the customer politely and assure her that she will be making her flight and not to worry about the missing boarding pass. Whilst few customers backed away from that location, Miss Shanice moved closer and offer her assistance to the customer and she stopped yelling and cursing and remain calm. The customer was issued a new boarding pass and boarded the flight without any other confrontation or situation.

Work Location: Worldwide Flight Services

 

Date: 7/14/21
Employee: Chanel Nkouka
Airport: Newark Liberty International Airport
Experience: Please pass on my thanks to ACES Chanel Nkouka for a professional job done today at Station P3 Platform. He was very vigilant and approachable whilst working. I saw firsthand how he went and assisted an elderly couple struggling to walk to the elevator with their bags. He went ahead and call the elevator up and remained there until the elderly couple got into the elevator. He offered to assist them at the lower level if they needed the help. Thank you Chanel for doing and outstanding job and showing, offering, and providing care for our customers at EWR. This is what world class operation and customer service is all about. Thank You. Ramchandar Motiram PSC Building #1

Work Location: ERMC Aviation LLC

 

Date: 7/13/21
Employee: Jesse Sasiadek
Airport: N/A
Experience: Today Jesse from the PA help desk. I had to call several times and had the pleasure of talking to Jesse twice this morning. He had excellent customer service and was able to quickly help me both times. He remembered all the details from my first call hours later. I was lucky to have him help me today.

Work Location: TEC (Computer Task Group)

 

Date: 7/12/21
Employee: Miller Amir
Airport: Newark Liberty International Airport
Experience: On 7-11-21 Security Manager Amir Miller was extremely helpful and proactive locating a computer that was left behind which was extremely important for the customers. Please find email traffic for your review and consideration. Thank you all for your quick and professional assistance. The owner breathed a sigh of relief that the company laptop was recovered. Again thanks again EWR always stepping up, Thanks Amir , Chris and Rosa.

Work Location: TSA

 

Date: 7/12/21
Employee: Jannette De La Cruz
Airport: Newark Liberty International Airport
Experience: When Jannette and the team come to service the office areas, they are always polite, respectful of property and smiling! Jannette goes out of her way to say good morning & to see if you have any special requests or needs. She speaks very highly of her supervisor and team members and is a pleasure to have in the terminal.

Work Location: Lisbon

 

Date: 7/12/21
Employee: Princeton Scruggs
Airport: Newark Liberty International Airport
Experience: Princeton has excelled in a manager role the past few month, really elevating the standard and expectations in Terminal B. Customers rave about how attentive he is to their needs and how his infectious positive personality rubs off on them. He has also helps guide his employees down their personal growth paths. He's been working with struggling employees to improve sales for the store and his work has really shown. He takes on a lot and is able to balance it with the increasing traffic returning to the airport.

Work Location: InMotion Entertainment

 

Date: 7/9/21
Employee: Jennifer Telesford
Airport: JFK International Airport
Experience: Aces Jennifer Telesford went above and beyond in assisting passengers that had their flight cancelled due to hurricane Elsa. Passengers were looking for hotel, food and transportation, aces displayed patience, knowledge and empathy whilst interacting with the customers.

Work Location: Unifi Services

 

Date: 7/9/21
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: Aces was observed multi-tasking in assisting a crowd of customers needing help with information on taxi, location of the covid 19 testing site and what terminal to go for departing flight also how to get there. Aces was welcoming and gave a closing remark at the end of her transactions.

Work Location: ERMC

 

Date: 7/9/21
Employee: Immacula-Marie Hilaire
Airport: JFK International Airport
Experience: Aces Immacula was observed as being proactively engaged in assisting a couple who needed to get cash from an ATM and food. There's no ATM or food available in the arrival area. Customers was directed by the aces to terminal 1.

Work Location: ERMC

 

Date: 7/9/21
Employee: I Marmol
Airport: LaGuardia Airport
Experience: Mrs. Marmol has been for over 30 yrs a Port Authority shuttle bus driver and I was taken when she shared this information. I let her know what endurance she carries for driving the shuttle bus yet at the same time, she's such a delight, smiles through her journey, makes clear announcements and asks the passengers if they have any questions. Mrs. Marmol is full of joy, energy and determination. You can see how well she maneuvers the shuttle bus safely throughout the airport as she waves "HI" to all the other airport employees. It's great seeing Mrs. Marmol in action and doing a great job!

Work Location: ABM Bussing

 

Date: 7/8/21
Employee: Rosario Juncal Paredes
Airport: LaGuardia Airport
Experience: I was at Terminal C inspecting the women's restrooms when I noticed Rosario multitasking, cleaning and disinfecting the bathroom. She was emptying out the trash bins, wiping down the sinks, filling up the soap dispensers, mopping the floors and handling tons of trash bags on her own. Even a passenger came up to Rosario and said "thank you for keeping the restroom clean". I immediately went up to Rosario and asked her if it was ok to nominate her. She was a bit surprised but grateful. At that time, Rosario shared what a hard worker she is and dedicated to her responsibilities. Her duty is to make sure her Supervisor, Manager and employer are satisfied with her work performance and it brings her joy the areas are in their best conditions. You can see how dedicated, consistent and proud Rosario is in her role. It was my pleasure to nominate Rosario and to take time to make sure Rosario is rewarded and recognized for owning it.

Work Location: ISS Facility

 

Date: 7/8/21
Employee: Ramon Gerraro
Airport: LaGuardia Airport
Experience: Ramon is a wheelchair operator I witnessed working in full force. It was an elderly couple who deplaned and Ramon was present ready to accommodate them. This is where I saw the dedication Ramon gave to make sure the couple was comfortable in their wheelchair, he asked if they needed the restrooms, to pickup luggage and also, the couple was with their granddaughter who he made sure wouldn't get lost. After he safely took the couple and their granddaughter to the baggage claim area, where their family member awaited, he ran to his next passenger wheelchair assistance. He reminded me of Superman and needed to nominate him. What great service he provided along with proactivity, concern and alertness. Good job Ramon!

Work Location: Prime Flight

 

Date: 7/8/21
Employee: Ifran Ullan
Airport: LaGuardia Airport
Experience: Ifran is an ABM Bussing Supervisor at LGA. When I exited the Port Authority airport shuttle, Ifran was there greeting us all with a smile. It was over 90 degrees that day and he was as cool as a cucumber. He made sure everyone knew where they needed to go, if there were an questions, he checked on his driver, inspected the bus, completely proactive. I stopped to let him know what a good job he was demonstrating and exuded positive vibes even under the hot climate conditions. Ifran explained how he enjoys Supervising and making sure his bus drivers plus passengers on/off the bus, are accommodated with memorable customer service. It was a delight to witness such a pleasant airport employee during my commute.

Work Location: ABM Bussing

 

Date: 7/7/21
Employee: Giovanni Gonzalez
Airport: JFK International Airport
Experience: The agent responded to a passenger that fainted and fell at Howard Beach MTA transit escalator. He provided the passenger with water and immediate first aide until the EMT arrived at the scene.

Work Location: Alstom-JFK AirTrain

 

Date: 7/7/21
Employee: Randolph Williams
Airport: Newark Liberty International Airport
Experience: On July 7, 2021, during a heatwave, AirTrain Newark suffered a service disruption that required assistance from Academy Bus to help move passengers throughout the facility. I was on Level 3 of Terminal C and noticed one particular bus driver, Mr. Williams, get off his bus at every stop to aid customers with their luggage or directions. He obviously takes pride in his work and it shows. He did a fantastic job with customer service and I am grateful he is part of our community.

Work Location: Academy Express

 

Date: 7/6/21
Employee: Tamara Henderson