Scroll below to view our Wall of Excellence where nomination stories are celebrated and rewarded!


Date: 1/20/22
Employee: Terresa Dukhi
Airport: Newark Liberty International Airport
Experience: Terresa is one of the most respected and polite supervisors met by our company she takes her role seriously and I'd determine that all Aces recieve the respect they deserve as well as recognition for great customer service.

Work Location: ERMC

 

Date: 01/16/2022
Employee: Tasneem Rafique
Airport: JFK International Airport
Experience: Ms.Tasneem did a beautiful job assisting an elderly passenger who was traveling with her very sick dog. She stayed with the passenger until she retrieved her baggage from the carousel as the baggage was delayed for quite a while.Ms.Tasneem showed compassion,patience and respect throughout the waiting period at baggage claim!She also walked outside in the extremely cold weather and waited until the passenger’s driver arrived.

Work Location: ERMC

 

Date: 1/13/2022
Employee: Derek Adamik
Airport: Newark Liberty International Airport
Experience: Derek is a supervisor in charge that exceeds expectations. He is always willing to help whenever and wherever needed. He has outstanding customer service skills and is an asset to the Customer Service office. He is consistent in passing Service Evaluations and deserving of this nomination. Glad he's on our team!

Work Location: ABM Parking

 

Date: 01/10/2022
Employee: Blair-Ingram Krian
Airport: LaGuardia Airport
Experience: very hard working employee, always helping her co-workers.

Work Location: ABM Taxi

 

Date: 01/10/2022
Employee: Tineshwar Ghanes
Airport: Newark Liberty International Airport
Experience: Mr, Ghanes is a supervisor in charge that demonstrates good customer service on a daily basis. He is thorough when assisting customers as displayed by the numerous service evaluations that he passes. It is a pleasure having him on our team.

Work Location: ABM Parking

 

Date: 01/10/2022
Employee: Zakia Seldon
Airport: Newark Liberty International Airport
Experience: Zakia is a supervisor who displays excellent customer service. She connects with the customers and takes her time to listen to them and offers the best solution to their situation. She daily displays her willingness to go above and beyond to satisfy the customers needs. She clearly demonstrates her customer service skills are outstanding. Glad she's on our team!

Work Location: ABM Parking

 

Date: 01/10/2022
Employee: Crystal Sewell
Airport: Newark Liberty International Airport
Experience: Crystal is a Traffic Attendant who daily displays her commitment to providing excellent customer service. She is approachable, knowledgeable , respectful and always willing to go that extra mile to assist the customers and make their visit as pleasant as possible. Crystal is being nominated for being consistent in servicing the customers needs. Glad she's on our team!

Work Location: ABM Parking

 

Date: 01/09/2022
Employee: Somaya Remo
Airport: JFK International Airport
Experience: Had a stranded passenger at terminal 1. The passenger had spoken to her family but after 4 hours no one had come for her. I kept asking if they were coming and she kept saying yes. I informed supervisor Remo of the situation since it was an hour and half to my end of shift and no one had shown up and by that time I had confirmed that no one was coming. Supervisor Remo came to the terminal minutes after and with her assistance we were able to get the lady, who was on wheelchair, to convince her friend to send an Uber for her which came quickly and also assisted on getting the passenger in the car.

Work Location: ERMC

 

Date: 01/06/2022
Employee: Niurka Rodriguez
Airport: JFK International Airport
Experience: Niurka was observed providing caring support and assistance for several travelers who needed to complete forms required to fly internationally. Her kind presence and desire to help others who are visibly struggling are outstanding attributes she brings to her role while keeping the terminal clean and safe.

Work Location: ABM Aviation

 

Date: 1/6/2022
Employee: Djanae Harris
Airport: Newark Liberty International Airport
Experience: Thanks to TSA Supervisor Djanae Harris for her attentive action regarding a missing coat that had been left at the checkpoint by an uncertain young adult traveling on his own for the first time. The concerned parent called the Travelers Aid office on the traveler's behalf and was hopeful the coat could be located, particularly as her son would be in a cold climate. Djanae Harris cheerfully resolved the case of the missing coat for a grateful customer.

Work Location: TSA

 

Date: 01/06/2022
Employee: Lawanna Swinson
Airport: Newark Liberty International Airport
Experience: Ms. Swinson is a supervisor in charge assigned to Tour-1. She is efficient and diligent in meeting and adhering to our customer service standards, She is very approachable and consistent in providing the best customer service possible. Her telephone etiquette is outstanding and she is very knowledgeable of parking concerns. Glad she's on our team!

Work Location: ABM Parking

 

Date: 1/5/22
Employee: Jasmely Payano
Airport: JFK International Airport
Experience: Since becoming part of the JFKIAT team she has always shown to be a positive and motivated team member. She is always looking to learn and do something new. Jasmely, is always smiling and always willing to help, her confidence and willing to learn and work resonates throughout the whole team when she’s on shift. We are very happy she is part of our team. Some highlights of amazing service excellence below: -Jasmely noticed a passenger to be very emotional and stressed. She proactively approached the passenger for assistance. After a few minutes of calm conversation all was rectified. Jasmely stayed with the passenger until she was able to board the aircraft to secure the passenger was well taken care, owning the situation and delivering great customer experience.

Work Location: JFKIAT

 

Date: 1/5/22
Employee: Lydia Dillulo
Airport: JFK International Airport
Experience: Lydia went above and beyond helping a special need customer who needed a shuttle service (Primetime). She offered our counter phone at the welcome center for the lady and also helped her to cross the street and wait for the shuttle services. Thank you Lydia for always going above and beyond for the customer.

Work Location: ERMC Aviation

 

Date: 1/5/22
Employee: Veronica Nelms
Airport: Newark Liberty International Airport
Experience: Veronica Nelms is a Traffic Attendant who is polite, respectable and daily provides excellent customer service. She is attentive to the customer needs and valuable to parking services. She is truly deserving of this award. Glad she's on our team!

Work Location: ABM Parking

 

Date: 1/4/22
Employee: Essence Gilliard
Airport: Newark Liberty International Airport
Experience: Essence went above and beyond to ensure guest left satisfied

Work Location: OTG C1 Gatehold

 

Date: 1/4/22
Employee: Cecilia Morales
Airport: Newark Liberty International Airport
Experience: On December 9, 2021 at C Terminal a young mother picked up her two-month old son from his car carrier seat to carry him through the security checkpoint at EWR, but when the mom lifted him up, she saw that the boy wasn’t breathing. She immediately sought assistance from her co-travelers and shouted for help when she realized her attempts at rousing her son were unsuccessful. Morales, a trained emergency medical technician (EMT) with 10 years of experience was called to assist and shouted instructions from across the checkpoint. The mother was so nervous “I knew if I didn’t get over there, it wasn’t going to be a good outcome,” recalled Morales. “I jumped over the checkpoint conveyor belt rollers and she gave me the baby. I performed the infant Heimlich maneuver on him.” Morales held the infant carefully to keep his airway open, then placed him face down on her arm and patted him on the back. No response. She tried again, and the second time he started to breathe again.

Work Location: TSA

 

Date: 1/3/22
Employee: Subhash Dahal
Airport: LaGuardia Airport
Experience: Subhash, a crossing guard employee, was stationed at terminal D. I observed him helping a passenger with a suitcase once he noticed that she was having difficulty rolling the suitcase while carrying a baby, and a car seat. She looked relieved to be assisted especially going up the small slope of the sidewalk.

Work Location: Prosegur Services Group

 

Date: 1/2/22
Employee: Cecilia Caminero
Airport: LaGuardia Airport
Experience: Words can’t explain the wonderful customer service and assistance ERMC Aviation worker Cecilia Caminero provided to assist the Urban Pathways homeless outreach team, Mrs. Caminero showed excellent leadership, professional assistant to helping our vulnerable community. Mrs. Caminero saw the homeless outreach team struggling to provide assistance and jumped right in providing translation services for the outreach team. Mrs. Caminero provided translations services, while showing compassion and understanding. Mrs. Caminero went beyond her job description to provide helping Urban Pathways homeless outreach team provide accommodations to a passenger secure safe and suitable housing. Because of Mrs. Caminero excellent customer service and professionalism Urban Pathways outreach was able to provide the proper assistance to our community in need. Urban Pathways Outreach Team, Alicia, Faith and Walter nominate Mrs. Caminero for WESOAR to be recognized for wonderful work.

Work Location: ERMC Aviation

 

Date: 1/1/22
Employee: Glenn Smith
Airport: Newark Liberty International Airport
Experience: Due to a late Turkish Airlines departure, we needed to support the B2 TSA Bagroom Security Search area to help move bags the TSA had to inspect, back on the bag belt system. TSA Supv Glenn Smith was on duty working this area and was also helping to move bags to be re-introduced back in the baggage sortation system. In the hour we were there, Glenn was extremely helpful in explaining the importance of bag separation by the airlines and how it streamlines the TSA's baggage security screening process. His positive and collaborative approach was clearly evident in the time we spent working together with him. We asked how long he had worked for the TSA and were pleasantly surprised he had 18 years and all of it working in EWR. Glenn truly demonstrated the values of We Soar - it was pleasure to work with him tonight.

Work Location: TSA

 

Date: 1/1/22
Employee: Sakinnah Jones
Airport: Newark Liberty International Airport
Experience: A situation with the parking system caused a back-up in the Short Term Parking Lot. Traffic Attendant Sakinnah Jones along with Supervisor Altermeesh Fullwood owned the situation. They diligently worked together backing up cars, collecting tickets and writing down license plate numbers to see that the customers were exiting the lot as soon as possible. Their teamwork proved that they were adamant about providing the best customer service possible. They are very deserving of this recognition. Great teamwork and glad they are on our team!

Work Location: ABM Parking

 

Date: 12/31/21
Employee: Komal Patel
Airport: Newark Liberty International Airport
Experience: Komal has very nice welcoming and pleasant behaviour.

Work Location: Dunkin' Donuts

 

Date: 12/31/21
Employee: Linesh Shah
Airport: Newark Liberty International Airport
Experience: Linesh, I observed him helping passenger in a such a friendly way. Makes great experience to passanger.

Work Location: Dunkin Donuts

 

Date: 12/30/21
Employee: Cecilia Morales
Airport: Newark Liberty International Airport
Experience: A young mother picked up her two-month old son from his car carrier seat to carry him through the security checkpoint at EWR, but when the mom lifted him up, she saw that the boy wasn’t breathing. She immediately sought assistance from her co-travelers and shouted for help whe she realized her attempts at rousing her son were unsuccessful. Morales, a trained emergency medical technician (EMT) with 10 years of experience was called to assist and shouted instructions from across the checkpoint. The mother was so nervous “I knew if I didn’t get over there, it wasn’t going to be a good outcome,” recalled Morales. “I jumped over the checkpoint conveyor belt rollers and she gave me the baby. I performed the infant Heimlich maneuver on him.” Morales held the infant carefully to keep his airway open, then placed him face down on her arm and patted him on the back. No response. She tried again, and the second time he started to breathe again!

Work Location: TSA

 

Date: 12/30/21
Employee: Caroline R.
Airport: Newark Liberty International Airport
Experience: Caroline R. stopped me when I was walking through Terminal B and asked if I worked for the PA. When I said yes, she let me know that an escalator broke down but she wasn't sure what to do. She had informed her supervisor and wanted to be sure it was called in. Many employees would have just walked by but Caroline made it her business to do something about it. Caroline, thanks for looking out for Terminal B and our passenger's safety- great job!

Work Location: Prospect

 

Date: 12/30/21
Employee: Efrain Carrero
Airport: LaGuardia Airport
Experience: I noticed Efrain constantly engaging customers during the holiday travel while assisting an elderly woman with her grandson on the phone. No matter what question was asked Efrain answered each question with detail and with a smile under his mask.

Work Location: ERMC

 

Date: 12/29/21
Employee: Marcia Taylor
Airport: JFK International Airport
Experience: Aces M. Taylor saw a non English speaking passenger having difficulties to get his $200.00 out of the ATM. Aces find a number on the machine and spoke to the customer service about the passenger transaction as he couldn't understand on how to retrieve the cash.

Work Location: Unifi Services

 

Date: 12/28/21
Employee: Anacaris Fernandez
Airport: JFK International Airport
Experience: Anacaris Fernandez was observed going above and beyond in her daily interaction with employees and customers. Anacaris is always happy to help us with customers that needs translation via phone and to making our office runs smoothly. Thank you Ana for all that you're doing on a daily basis!.

Work Location: Unifi Services

 

Date: 12/28/21
Employee: Nelson Medina
Airport: JFK International Airport
Experience: Nelson Medina is an exemplary employee, he's always willing to assist in every way possible regardless if it's our customers or coworkers. Thank you Nelson for always going above and beyond.

Work Location: Unifi Services

 

Date: 12/28/21
Employee: Elisavet Bololis
Airport: Newark Liberty International Airport
Experience: Elisavet was approachable and very professional, it’s obvious that she takes pride in her job. Thank you for being so professional to me and our customers, keep up the good work!

Work Location: ERMC

 

Date: 12/28/21
Employee: Allan Pilgrim
Airport: JFK International Airport
Experience: Allan, assisted a lady who was looking for latam airlines. She was dropped off at the wrong terminal and didn't know how to get to her airline. Allan escorted her to the AirTrain and helped her find the way.

Work Location: ERMC

 

Date: 12/26/21
Employee: Victor Paramo
Airport: New York Stewart International Airport
Experience: Victor helps with all our computers at the terminal at SWF. He is efficient and friendly even in the most stressful times. I appreciate his help!

Work Location: Avports

 

Date: 12/26/21
Employee: Victor Paramo
Airport: New York Stewart International Airport
Experience: I have been working with Victor Paramo very closely for the past ten weeks. He is always professional, friendly, knowledgable, informative and helpful on a daily basis. he is a team player and a pleasure to work with.

Work Location: AVPORTS

 

Date: 12/24/21
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Virginia works at terminal 4 welcome center, I work as a security guard and I notice that Virginia is always assisting passengers with all types of information, she's always available and very welcoming . Virginia is that type of person that no matter the situation she's ready and willing.

Work Location: ERMC

 

Date: 12/24/21
Employee: Victor Paramo
Airport: New York Stewart International Airport
Experience: Victor is just a wonderful, friendly, helpful person. Working for Trego-Dugan for going on two years, he has always been a wonderful asset to me and our company. We took on service for Frontier in late October, 2021 which added many more issues with computers, printers and other issues. Victor always steps up to assist and makes himself available.. He also speaks Spanish and always offers assistance with communicating and translating with Spanish speaking customers. He helps with wheel Chairs, bags, etc. when staffing is limited. He goes above and beyond, ALL THE TIME. Thank you Victor, only if we could clone him. Keep up the great work, you are much appreciated by myself and our entire staff.

Work Location: AVPORTS

 

Date: 12/23/21
Employee: Andrea Perez
Airport: JFK International Airport
Experience: On Wednesday December 22nd Andrea was working at terminal#4 by Delta domestic area when she noticed a young man that was waiting on line by the Delta baggage claim, the passenger looked a little bit anxious and nervous so Andrea approached him to see if he needed any help, as Andrea got closer she realized that the passenger was wearing the hidden disabilities sunflower lanyard, right away Andrea spoke to the passenger and also spoke to the Delta agent and explained to her that the passenger needed extra help, the Delta agent moved the passenger to the front of the line that way he didn't have to wait long. Thanks to Andrea for a job well done.

Work Location: ERMC Aviation

 

Date: 12/23/21
Employee: Denia Izquierdo
Airport: Newark Liberty International Airport
Experience: Denia was helping with a hardstand busing operation in the morning, two days before Christmas. Passengers were confused and somewhat annoyed that they had to take a bus to the plane but Denia was calm, approachable and remained in a positive and helpful manner for the duration of the busing operation. She was attentive and focused while operating the bus on the airside, and proactively used the bus ramp to allow passengers a seamless egress from the bus. Great job!

Work Location: Academy Bus

 

Date: 12/23/21
Employee: Chanel Nkouka
Airport: Newark Liberty International Airport
Experience: Chanel was helping bring passengers from the A2 satellite via bus to a hardstand operation, two days before Christmas. It was a busy and stressful morning at the airport but Chanel remained calm, attentive to customer needs and greeted each and every passenger as the boarded and disembarked from the bus, wishing them a great flight and good rest of the day. His unbreakable spirits helped me to 'shake it off' after interacting with a rude and pugnacious customer, so from colleague to colleague, I thank you, Chanel for elevating my spirits that morning.

Work Location: ERMC

 

Date: 12/22/21
Employee: Kimberly Wright
Airport: Newark Liberty International Airport
Experience: Kimberly Wright, she is an excellent dispatcher and not only that she is very polite and respectful. Kimberly can be counted at all times to assist passengers and coworkers.

Work Location: ABM Taxi Dispatch Services

 

Date: 12/22/21
Employee: Verona Shaw
Airport: JFK International Airport
Experience: MS, V. Shaw is well respected ABM Employee who gave 110% of her time to what she do by making sure all the Three tiers of ABM Aviation Parking, Taxi and Shuttle employee are well dress and ready to work but most especially ABM Parking. And due to her roll at the ABM Parking All visitors are treated equally with respect and Outermost Customer service. Ms. V. Shaw will not say no you for any type of situation you might find yourself.

Work Location: ABM PArking

 

Date: 12/20/21
Employee: Hector Rosado-Santiago
Airport: Newark Liberty International Airport
Experience: Hector is an exemplary employee he is kind and considerate and takes his job very seriously. He is very welcoming to every guest and is very efficient as a barista. He sees me coming and always remembers my order. I see him interact with many guests and they absolutely know he is smiling behind that mask.

Work Location: World Bean - C3

 

Date: 12/17/21
Employee: SHAYNA JEAN-PHILIPPE
Airport: Newark Liberty International Airport
Experience: SHAYNA IS ALWAYS WELCOMING TO THE GUESTS AND EMPLOYEES THAT SHE WORKS WITH. SHE HAS BEEN COMING IN EXTRA AND HELPING MAKE THE STORE FESTIVE FOR THE HOLIDAY. SHAYNE IS ALWAYS SMILING AND DISPLAYING GREAT CUSTOMER SERVICE BEHAVIORS.

Work Location: HMSHOST

 

Date: 12/16/21
Employee: Medjine Dure
Airport: Newark Liberty International Airport
Experience: ACES Medjine Dure was observed being very proactive as she delivered detailed information to passengers. Passengers were quite comfortable and happy with the service provided. Continue to soar Medjine!

Work Location: ERMC

 

Date: 12/15/21
Employee: Syeda Sharif
Airport: LaGuardia Airport
Experience: Syeda was so sweet! As I waited for the bus to commute home from my flying.. I watched her assist passengers with finding their way. I approached her to thank her for her service as it was sooo cold outside and I couldn’t imagine being out here in this weather doing what she was doing! Thank you Syeda

Work Location: LGA Airport

 

Date: 12/15/21
Employee: Jalexis Gray
Airport: Newark Liberty International Airport
Experience: At the end of our shift, Jalexis was trying to help a passenger to find a laptop. After searching most of the bins in our checkpoint and lost and found cabinet , this passenger left disappointed and without laptop. Few minutes later Jalexis found laptop left in a bin and ran after this passenger hoping that this would be the missing laptop. And it was! I wish we have more TSO's just like Jalexis

Work Location: TSA

 

Date: 12/15/21
Employee: Shemar Morrison
Airport: Newark Liberty International Airport
Experience: At the NEC .Station post Rail (1) Aces Shemar Morrison received a call from the Land Control Center that two passengers are in need of assistance he immediately got a smart kart went to the track and take them to the air train, he then called BRAVO platform and notify her so she can render further assistance. Thanks for a job well done.

Work Location: ERMC Aviation

 

Date: 12/14/21
Employee: Tommaso Rossi
Airport: JFK International Airport
Experience: On 12/11 at Terminal 4, Tomasso Rossi from Travelers Aid helped a family friend who was arriving from France for a visit in the US. The family friend mistakenly placed her carry on bag on the baggage recheck belt after clearing customs. The carry on contained all of her items, including prescription medications. The carry on was not tagged with any identifying info. Because she was traveling with just the carry on - no checked bags - it was especially important. Tomasso assisted with the difficult challenge of retrieving the bag. He successfully got the carry on reunited with the owner and helped get her to the airport hotel shuttle after everything was settled.

Work Location: Traveler's Aid

 

Date: 12/14/21
Employee: Sheila Ferguson
Airport: JFK International Airport
Experience: I lost my iPad somewhere between long term parking and terminal 2 last night (12/13/2021) and when I checked the app on my phone it was showing it to be at federal circle so I went back there today to give it a shot and lo and behold Sheila was outstanding and went above and beyond to help me locate my device. She found the device and she seemed genuinely as happy to be able to locate it for me as I was in getting it back. She then stayed with me and talked for the 10 minutes I had to wait for the air train to take me back to long term parking. I truly thought it was a lost cause but Sheila truly made my day Today and was a lovely woman To converse with. I also found out that one of the bus drivers turned my iPad in after finding it but do not know his Or her name but a big shout out to them as well. Happy holidays. Sheila definitely made my holiday a little merrier because There are precious pictures on my iPad that would have been lost for good if not for her help.

Work Location: Alstom

 

Date: 12/14/21
Employee: Teresa Medina
Airport: LaGuardia Airport
Experience: I boarded the All Terminals Shuttle bus at terminal B. Two minutes later, I saw the driver leaving her seat and walking to the back door; she spoke to a passenger and informed him that he was not allowed to ride the bus without a mask. He replied that he did not have one. The driver was persistent in asking him to wear one otherwise she would not move the bus. Her supervisor on the sidewalk joined her and also requested that the passenger leave the bus. The supervisor promised to provide the passenger with a mask from the terminal. Another passenger spoke up and indicated that he had an extra mask and proceeded to hand it to the passenger without one. I loved the fact that the driver was perspicacious enough to zero in on that passenger who not only boarded through the last door but also sat all the way in the back. This was a great lesson for everyone in the bus as well. Face mask are mandatory in order to ride the airport's buses.

Work Location: ABM Shuttle Services

 

Date: 12/14/21
Employee: Jaileen Sinche
Airport: LaGuardia Airport
Experience: I asked Jaileen a question about a store's location and she was trying her best to find the answer. After a couple of minutes, I told her to disregard the question and left. I was already 40 feet or so away from my previous location when I saw Jaileen running towards me to provide me with the information. Upon my return, I noticed she was proactively assisting two passengers with ground transportation information.

Work Location: Envoy Air

 

Date: 12/14/21
Employee: Bigue Ndao
Airport: LaGuardia Airport
Experience: I observed Bigue assisting out a passenger with a walker who requested some info about taxis. Bigue walked the passenger to the Taxi line and went outside to notify the taxi dispatcher that someone with reduce mobility would need a cab. The taxi dispatcher was also very helpful and the passenger was moved to the front of the line and was provided with a taxi immediately.

Work Location: ERMC Aviation

 

Date: 12/10/21
Employee: Edgar Jamie
Airport: LaGuardia Airport
Experience: I would like to recognize Edgar Jamie cleaner who works for TRI B. Edgar is a Rover, his job as a cleaner is to drive around and pick up/clean the Bus shelters, taxi Booths, pick up all the garbage from all the stations. TRI B is responsible for and MORE IMPORTANTLY they are the ones that drive around and check and replenish all the hand sanitizers and hand wipes at our parking lots, bus shelters, and taxi pick up areas at Term B and C. They have had a lot added work given to them, and they do work hard.

Work Location: Tri B

 

Date: 12/10/21
Employee: Yorleny Vargas
Airport: LaGuardia Airport
Experience: I would like to recognize Yorleny from TRI B. Her job as a cleaner is to drive around and pick up/clean the Bus shelters, taxi Booths, pick up all the garbage from all the stations. Yorelny is responsible for and MORE IMPORTANTLY drive around and check and replenish all the hand sanitizers and hand wipes at our parking lots, bus shelters, and taxi pick up areas at Term B and C. Yorelny has a lot added work given but still holds a smile on her face as she works hard.

Work Location: Tri B

 

Date: 12/10/21
Employee: Lilian Hernandez
Airport: LaGuardia Airport
Experience: Lilian rotates from station to station, cleaning parking garages to restroom and meditation trailers. Every time I see Lilian she is always working and not once have I ever received a complaint from her. It's a pleasure having Lilian on board.

Work Location: Tri B

 

Date: 12/10/21
Employee: Cruz Reyes
Airport: LaGuardia Airport
Experience: Cruz rotates from station to station, cleaning parking garages to restroom and meditation trailers. Every time I see Cruz he is always working and not once have I ever received a complaint from him. It's a pleasure having Cruz on board.

Work Location: Tri B

 

Date: 12/9/21
Employee: Mary Hamilton
Airport: Newark Liberty International Airport
Experience: Mary always offers a friendly hello and very caring disposition towards Customer Service. Great job yesterday- Mary was ensuring a Customer in need was kept safe until he boarded NJT train!

Work Location: ERMC Customer Service

 

Date: 12/9/21
Employee: Sylvester Ajoe
Airport: JFK International Airport
Experience: A couple with 3 kids and two luggage carts of bags needed to get to terminal 7. After exhausting all of our other options to get them there, Sylvester volunteered to help them. He assisted them on the Airtrain to terminal 7.

Work Location: ERMC

 

Date: 12/9/21
Employee: Maria Rosario
Airport: LaGuardia Airport
Experience: I was performing my inspections of Terminal A and I noticed one of the wipe dispensers were low on wipes. As I opened the lid to check, Maria who is a cleaner at the Rotunda, came asap to ask me if I needed help. I explained noticing no wipes at the dispenser. She immediately refilled it. This demonstrated the quickness Maria is at making sure her duties are always met. While I left the terminal, I also saw Maria cleaning the floors and constantly checking on the restrooms. I'm happy to nominate Maria as I witnessed the hard work and dedication she presents.

Work Location: Cristi Cleaning

 

Date: 12/9/21
Employee: Sylvester aljoe
Airport: JFK International Airport
Experience: He was very went above and beyond for these lost passengers and he exceeded for being more than expectations customer service agent and did it with dignity.

Work Location: ERMC AVIATION

 

Date: 12/9/21
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: On Thursday November 25, 2021 at approximately 9:30 a.m. I was working at terminal #8 when I was contacted by my coworker, Virginia Moreno. She indicated someone had handed her a passport found on the Airtrain. She quickly looked through the passport and was able to determine the owner had arrived on Qatar Airways. Coincidentally at that moment I noticed a passenger walking towards the Baggage Service Office with a look of despair and worry. I approached him and asked if he had misplaced anything, that is when he answered, yes my passport! I directed him towards the terminal where Virginia Moreno was located. There was a look of satisfaction, relief and overall gratitude on the face of the passenger. Thank you Virginia Moreno for going above and beyond and putting the needs and satisfaction of the passenger first.

Work Location: ERMC Aviation

 

Date: 12/8/21
Employee: Belinda Halls
Airport: JFK International Airport
Experience: Belinda received a request to assist an older traveler returning to the Bahamas. The passenger needed assistance in completing a health declaration form and did not have an electronic device. Belinda recognized the support Travelers Aid was providing the woman and worked to assure that the woman and her bags were checked in even though the official check in time has just passed. Her colleague Serena also stepped in to provide the necessary credentials. The passenger would have been stranded for 2 days (until the next flight) and Belinda's action safely and swiftly allowed her to return to her home.

Work Location: Delta

 

Date: 12/8/21
Employee: Serena Persuad
Airport: JFK International Airport
Experience: Serena was assisting another passenger and responded quickly and respectfully to her colleague's request for support when an elderly woman needed support checking in for her flight to the Bahamas. Serena's gentle smile and reassurance eased the elderly passenger's experience helping avoid a missed flight. The passenger would have been stranded for 2 days (until the next flight). Thank you, Serena for your patience and expertise.

Work Location: Delta

 

Date: 12/8/21
Employee: Larry Margolin
Airport: JFK International Airport
Experience: An Egypt Air passenger approached Larry post security in great distress when she discovered that her passport was missing. Larry calmly asked her to retrace her steps and then personally went to each location in search of the passport. He ended up at the TSA checkpoint where he successfully found the document. Staying well past his shift, Larry took great care in assuring that the passenger and her passport were reunited. Thanks for going the extra mile to change this passenger's experience at JFK.

Work Location: Travelers Aid

 

Date: 12/8/21
Employee: Stafford Woods
Airport: Newark Liberty International Airport
Experience: Thanks to ERMC ACES Stafford Woods being observant and caring about the people that travel through the airport, the Control Desk was made aware of a male passenger that appeared to be having some sort of medical difficulty. Though the passenger refused medical assistance, we were able to assist him on his way to catch the train to New York. ERMC ACES Stafford alerted the red coats on the other platforms of the passenger being on the Airtrain as he was making his way to Newark Airport train station to catch a train to NY Penn. There the passenger was assisted down to the track to catch his train. Thank you ERMC ACES Stafford Woods, thanks to you we were able to keep contact with the passenger in case he had a medical emergency. Great Job.

Work Location: ERMC

 

Date: 12/8/21
Employee: Keesha Parks
Airport: Newark Liberty International Airport
Experience: Thank you to ERMC SUPV 3 Alpha Keesha Parks for quickly responding to Terminal A Airtrain platform to assist with a disoriented male passenger trying to get to NY. The Control Desk was made aware of a male passenger that appeared to be having some sort of medical difficulty. Though the passenger refused medical assistance, we were able to assist him on his way to catch the train to New York. ERMC SUPV 3 Alpha Keesha Parks aided ERMC ACES Stafford Woods in alerting the red coats on the other platforms and Control Desk, of the passenger being on the Airtrain as he was making his way to Newark Airport train station to catch a train. There the passenger was assisted down to the track to catch his train. Thank you ERMC SUPV 3 Alpha Keesha Parks, thanks to you and ERMC ACES Stafford Woods, we were able to keep contact with the passenger in case he had a medical emergency. Great Job.

Work Location: ERMC

 

Date: 12/8/21
Employee: Marie Auguste
Airport: Newark Liberty International Airport
Experience: Thank you to ERMC ACES Marie Auguste at the NEC Airtrain Station for responding to assist with a disoriented male passenger trying to get to NY. The Control Desk was made aware of a male passenger that appeared to be having some sort of medical difficulty. Though the passenger refused medical assistance, we were able to assist him on his way to catch the train to New York. ERMC ACES Marie Auguste advised the Control Desk of the passenger arriving at the NEC train station to catch a train, then assisted the passenger up to the faregate area to purchase his ticket. Thank you ERMC ACES Marie Auguste, we were able to keep contact with the passenger in case he had a medical emergency. Great Job.

Work Location: ERMC

 

Date: 12/8/21
Employee: Mary Hamilton
Airport: Newark Liberty International Airport
Experience: A male passenger seemed disoriented per ACES' report. ERMC LCC Supervisor Mary Hamilton guided/ cautioned each of the ACES at each and every Air Train Station regarding this passenger. Even though he refused medical assistance, Miss Hamilton insisted that this passenger be escorted by an ACES to his final train station here at the airport, where he successfully boarded the train. This level of care and concern displayed by Mary is nothing but 'exemplary.'

Work Location: ERMC

 

Date: 12/8/21
Employee: Antwan Cooper
Airport: Newark Liberty International Airport
Experience: Thank you to ERMC ACES Antwan Cooper and Matrix employee China Dunston along with ERMC ACES Marie Auguste in assisting a male passenger that arrived at the Newark Airport train station seeking to go to NY. They were alerted by the Control Desk of the passenger possibly having medical difficulty. Though the passenger refused medical attention and insisted on taking the train to NY, because he looked to be in distress, Matrix employee China Dunston gave the passenger water and alerted control Desk further of his condition. NEC Rail 1 ERMC ACES Antwan Cooper assisted the passenger down to the track in time for him to catch the train to NY. Waited with the passenger as the train arrived, boarding him onto the train and alerting a train conductor to the passengers status. Awesome job by all. I thank you for your care and concern as I'm sure this passenger does as well. My appreciation to a job well done.

Work Location: ERMC

 

Date: 12/8/21
Employee: Derek Adamik
Airport: Newark Liberty International Airport
Experience: Derek Adamik has proven once again of providing assistance when needed in difficult situations. Always lending a helping when needed and sometimes just showing up because he noticed a problem with the computer and fixed it immediately. He deserves every recognition for his support and for always being a team player.

Work Location: ABM Parking

 

Date: 12/7/21
Employee: Kiara Vasquez
Airport: Newark Liberty International Airport
Experience: She's always helpful to the customers regardless of staffing situation.

Work Location: World Bean

 

Date: 12/7/21
Employee: SAKINNAH JONES
Airport: Newark Liberty International Airport
Experience: TRAFFIC WAS BACKED UP IN THE TERMINAL C PARKING LOT. SAKINNAH WAS PROACTIVE BY DIRECTING TRAFFIC OUT OF THE LANES. SHE ALSO ASSISTED WITH HELPING WITH PATRONS INSERT TICKETS AND CREDIT CARDS. EYE CONTACT AND COMMUNICATION WAS GREAT.

Work Location: ABM-PARKING

 

Date: 12/6/21
Employee: Hattie Greenhowe
Airport: Newark Liberty International Airport
Experience: I walk passed Miss Hattie several times in a day as she mans her post at the CIBO Amazon Market in Terminal C she greets everyone with a smile. Even behind that mask, you know she is smiling as you can see it in her eyes and hear it in her voice. She gives her guests and passers by a good morning or good afternoon with a heartfelt salutation, it is standout service in Terminal C.

Work Location: OTG- Amazon CHIBO Market

 

Date: 12/6/21
Employee: Santiago Ruber
Airport: Newark Liberty International Airport
Experience: He is a hard worker, always on time and helping the coworkers and passengers

Work Location: Wendy's Restaurant

 

Date: 12/6/21
Employee: David Libias
Airport: Newark Liberty International Airport
Experience: David is always smiling and helping the customers, he also is very polite and friendly.

Work Location: Wendy's Restaurant

 

Date: 12/5/21
Employee: Ofelia Guerra
Airport: Newark Liberty International Airport
Experience: I am writing to you regarding a situation my son had with the TSA at Newark Airport Yesterday and the excellent service I received from one of your employees. My son left out of Newark Airport and while going through the TSA security, they did not inform him to take out his I-pad from his backpack and once he arrived home in Fort Lauderdale at 11:30pm he realized the TSA took out his I-pad, which was his work computer provided by his company. After several attempts and many phone calls to track down the computer which he needed immediately to do his work I finally reached someone who was willing to help and go out of her way to assist my son and I locate the computer, her name is Ofelia Guerra, Customer Support Manager. Yesterday when I called she mentioned the power was out and it was a very busy day and I felt so bad bothering her with my problem. Ms. Guerra went above and beyond her job responsibilities with locating my sons computer and making sure it got del

Work Location: TSA

 

Date: 12/5/21
Employee: Brian Doyle
Airport: Newark Liberty International Airport
Experience: I was escorting a sister and brother who were connecting in Terminal C, they were flying from Bogota, Columbia to Germany. The brother appeared to require special assistance, he was a young adult who was non- verbal and clutching a stuffed animal. It was clear the airport was overwhelming them. Officer Brian Doyle noticed the couple struggling with instructions another Officer was giving them as they attempted to move through the body scanner. Officer Doyle approached us and gestured for the pair to move through the scanner that is used for families. He was gentle and provided individualized attention for those few minutes. His interaction with this family made their passage through Newark Airport much easier and more pleasant.

Work Location: TSA

 

Date: 12/5/21
Employee: Rona Kahoonei
Airport: Newark Liberty International Airport
Experience: I was supporting a passenger that was stranded in the airport, she was a grandmother traveling with her 4 year old grandson. She was connecting in EWR and was traveling from Las Vegas to Togo, Africa. She missed that connection and spent the night sleeping on the floor with her grandson. I found her the next morning and she was desperate. The next flight to Togo was in two days and she couldn't remain in the airport. We found Rona from UA and she was incredibly helpful. She offered different options for the passenger and was patient while she spoke with her daughter to make a decision. Rona was quick, knowledgeable and pleasant and this was a difficult case on a busy travel day...Rona never lost patience or passed judgement. She is an asset to Newark Airport and UA.

Work Location: United Airlines

 

Date: 12/2/21
Employee: Darlene Hunter
Airport: LaGuardia Airport
Experience: Darlene Hunter was asked to locate a passenger who had arrived at Terminal C and was waiting for an airline representative to retrieve his electric wheelchair. Darlene found the passenger sitting in the terminal and introduced herself and offered to assist. She found out that the passenger was told that he earliest he would be able to connect with an airline representative would be around 1500 hrs. Darlene realizing that this was another 2 hours began to reach out to the airlines and found a representative who quickly assisted the passenger with processing a damage claim with the airline. While this was in progress Darlene searched for the family member at curbside and informed her of what was happening. Darlene then requested the traffic guards at Terminal C to allow the family member to wait at curbside as against having to park or drive around until the passenger was ready. Darlene then returned to the terminal and continued assisting the passenger.

Work Location: ERMC Aviation

 

Date: 12/2/21
Employee: Victor Amorim
Airport: Newark Liberty International Airport
Experience: I would like to recognize TSA Officer Victor Amorim for putting a smile on customers face yesterday 12/1/2021 about 16:26L at Terminal C TSA location. I was going through TSA security yesterday at C2 location and I observed Officer Amorim was being very polite to a mom and two small kids. He made the kids laugh whilst going through the TSA scanner. He was assuring the kids that mommy will be with you and she’s not staying behind and don’t worry I am here to help. About ten minutes later I saw the customer on the concourse with her two kids and she was on a phone call saying that she is very surprised to received great professional service at EWR TSA, overall she was happy to received great friendly family like service. Thank You. Ramchandar Motiram - The Port Authority Of New York And New Jersey

Work Location: TSA

 

Date: 12/2/21
Employee: Andrew Prince
Airport: Newark Liberty International Airport
Experience: For the past year or so, I have observed Mr. Andrew Prince of United Airlines working at Terminal B Re- Check location doing an excellent job in assisting all customers he encountered. Mr. Andrew is a very professional person both at his work location and also when he is taking his break on the outside of Terminal B. He is always helpful, respectful, and approachable in assisting customers and fellow employees at Terminal B. At EWR Terminal B Re-Check location - this is the location where customers dropped off their check-in luggage for transfer after arriving from international flights at Terminal B FIS. On most occasions, the first airport employee many international arriving customers are directly in contact with is Mr. Andrew. It doesn't matter which airlines customers are connecting to, Mr. Andrew has a list with all Airlines and phone numbers to assist customers.

Work Location: United Airlines

 

Date: 12/1/21
Employee: Michael Powell
Airport: JFK International Airport
Experience: At about 4:30 am Michael Powell escorted a senior citizen from a Caribbean Airlines flight into arrivals to find that she was unaware of who would be picking her up. After asking a few additional questions, he took her to the welcome center for assistance. A call was made to her family who reported that she should have one piece of luggage, which she strongly denied. He remained with her until her family arrived found a boarding pass and went back into customs to retrieve her luggage. I applaud Mr. Michael Powell for helping this pax who seemed to have been experiencing some lapse in her memory to connect with her family and her unclaimed luggage. Keep up the good work.

Work Location: Pax Assist

 

Date: 12/1/21
Employee: Freddy Aviles
Airport: LaGuardia Airport
Experience: Freddy Aviles was located at the frontage of terminal D departures. He was proactive inquiring if anyone needed assistance and was pointing to the newly constructed passageway leading up to terminal D. He was tireless and assisted a great number of passengers in my presence.

Work Location: Delta

 

Date: 11/30/21
Employee: Marie Louise Jondot
Airport: JFK International Airport
Experience: Full Name: Malena Burman Email: malenaburman@gmail.com Subject : So thankful Message: Hi, I just want to send a big thank you to the sweet woman who helped me on November 7th, I believe her name was Marie. I had missed my plane to LA, and was not able to go until the following morning. I work with events, I was stressed, my suitcase was broken and I had a lot of food for the event I was leaving for in LA in my suitcase, including a lot of cheese. My apologies that it might have smelled like cheese from my bag, but Marie truly saved me and I just want to send her the biggest thank you! I appreciate your patients with me and your positively, thank you again! Best, Anna Malena Burman All the best, Malena (with the heavy chess bag)

Work Location: Smartecarte

 

Date: 11/30/21
Employee: Andrew Prince
Airport: Newark Liberty International Airport
Experience: For the past year or so, I have observed Mr. Andrew Prince of United Airlines working at Terminal B Re- Check location. Mr. Andrew is a very professional person both at his work location and also when he is taking his break on the outside of Terminal B. He is always helpful, respectful, and approachable in assisting customers and fellow employees at Terminal B. At EWR Terminal B Re-Check location - this is the location where customers dropped off their check-in luggage for transfer after arriving from international flights at Terminal B FIS. On most occasions, the first airport employee many international arriving customers are directly in contact with is Mr. Andrew. It doesn't matter which airlines customers are connecting to, Mr. Andrew has a list with all Airlines and phone numbers to assist customers. I observed him assisting customers on the outside of Terminal B with ground transportation information - he was using his phone to translate to customers.

Work Location: United Airlines

 

Date: 11/28/21
Employee: Lorraine Smith
Airport: JFK International Airport
Experience: ACES went above and beyond trying to assist a injured passenger. The passenger was with his wife and 3 children when he fell down the escalator as he was coming out of security. ACES Smith noticed the passenger needed medical attention and immediately notified PAPD and her supervisor. After the paramedics finished treating the passenger, ACES Smith exceeded expectations by contacting their hotel near the airport to send them a shuttle at the terminal to pick them up. ACES Smith escorted the passenger and his family to the departure level to meet their driver. ACES Smith needs to be recognized for the attentiveness and excellent customer service.

Work Location: ERMC aviation

 

Date: 11/28/21
Employee: Charlotte Yip
Airport: Newark Liberty International Airport
Experience: Charlotte was actively guiding and supporting customers on where to enter the TSA screening queues. She took ownership in her role in reconfiguring the queue as needed to ensure customers did not have to walk further than they needed to and kept everyone moving. She clearly took pride in her role and showed that she cared.

Work Location: United Airlines

 

Date: 11/27/21
Employee: Ankur Patel
Airport: Newark Liberty International Airport
Experience: This incident happened early morning when the lines were getting long for A3 checkpoint. She was stationed to guide passengers at the airtrain entrance. This employee took the initiative to ensure that the line for security was guided properly when it was overwhelming for line ambassadors assigned in the terminal. Mervat is employees name. Please pass this to her supervisor so she can also be recognized for her work.

Work Location: ERMC

 

Date: 11/27/21
Employee: Kevin Jeffries
Airport: JFK International Airport
Experience: Kevin noticed a large group of passengers stranded and upset from prior accommodations. Kevin took it upon himself to help make new and improved accommodation for the whole group of 10 passengers. They were so pleased and relieved.

Work Location: ERMC

 

Date: 11/27/21
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: Tagwantie Rivera Showed compassion to a half blind man that was lost and confused and she also reached out to the young man's relative to pick him up at a designated area. The young man stated that he would have been lost for hours. Great job Tagwantie!

Work Location: ERMC

 

Date: 11/25/21
Employee: Digna Mara Morel
Airport: JFK International Airport
Experience: So on Thursday November 25 as I was working on terminal#4 a passenger approached me (Virginia) with a passport that he found on the air train when I checked the passport I saw that the passenger arrived with Qatar Airways at terminal#8 so I contacted my coworker Digna Mara and asked her to look around and see if anyone was looking for a lost passport. Digna Mara found the passenger and directed him to me where he got his passport. I had never seen someone more happy and grateful than this man. He could not believe that we managed to get his passport back. Thanks to Digna Mara for a job well done, and thanks for going above and beyond and thanks for the team work.

Work Location: ERMC

 

Date: 11/23/21
Employee: Sandra Primus
Airport: Newark Liberty International Airport
Experience: I would like to nominate ERMC ACES Sandra Primus on behalf of a passenger, Linda Mendenhal. I spoke with her as well and she was very pleased with the assistance she received from ACES Sandra Primus. Mrs Linda Mendenhal explained to me that she is a paraplegic and how ACES Sandra Primus went above and beyond to ensure she would be able to navigate the airport once she arrived to catch her flight. Every assistance that could be at her disposal to aid her in getting to check in, through the security checkpoint, to her flight, was given to her. ERMC ACES Sandra Primus is a shining example of the true meaning of Customer Service. She always put forth 110 %. I am proud to call her a colleague. Keep soaring ACES Sandra.

Work Location: ERMC

 

Date: 11/23/21
Employee: Rafael Rivera
Airport: Newark Liberty International Airport
Experience: Complimentary Card received in mail by Passenger McCann for TSA Customer Service/Lost and Found Office- Thank you tremendously for returning my license to me. Please know that you are appreciated. Communication with your office was excellent and I am so grateful TSA is lucky to have someone like you!

Work Location: TSA

 

Date: 11/22/21
Employee: GRETTA FERNANDEZ
Airport: LaGuardia Airport
Experience: Ms. Gretta is an exemplary employee. She is always punctual and ready to assist all the employee. And she is a GREAT PERSON

Work Location: ABM PARKING SERVICES

 

Date: 11/22/21
Employee: Evelyn Gomez
Airport: LaGuardia Airport
Experience: Evelyn Gomez is a ABM PARKING supervisor I saw her approached the vehicle very polite and help the customer with respect and patient. The customer left the lot very happy with her.

Work Location: ABM PARKING SERVICES

 

Date: 11/20/21
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: Today Ms. Tagwantie went above and beyond expectation for a group of passengers that was stranded and had no communications to communicate with their driver and hotel. Amazing Great Job!

Work Location: ERMC

 

Date: 11/19/21
Employee: Raymond Quinn
Airport: JFK International Airport
Experience: During extremely busy and stressful times, this supervisor keeps his cool and treats people with respect. Can always count on him for help no matter how busy it is.

Work Location: Lufthansa Cargo

 

Date: 11/19/21
Employee: Lisa Wyatt
Airport: LaGuardia Airport
Experience: I ask Ms. Wyatt which work at ABM Shuttle if she go to Parking lot-10 or to terminal A. She was very polite and friendly. Her response was very clear with respect. People like her make any person a happy day :)

Work Location: ABM Shuttle

 

Date: 11/18/21
Employee: Inmar Rosa
Airport: Newark Liberty International Airport
Experience: ERMC ACES Inmar Rosa, what a polite and well mannered young man. As the Airtrain resumed full service, this ACES was trying to ensure traveler's were boarding the correct Airtrain. Unfortunately, he was unable to move passengers that had boarded one Airtrain, and as it departed he realized they were going in the wrong direction. He informed me, at the Landside Control Desk, apologizing profusely for not removing the passengers from the train in time. I explained to him, that he was not at fault due to the announcement being made of Full Service as the train doors closed. He thanked me for the information and was relieved that he had not made a mistake. What impressed me most was how this young man very quickly assumed responsibility for the action, and apologized for it. You do not have many that would do that these days. And I was more then glad to alleviate his feelings of having done something wrong. . Continue to Soar ACES Inmar Rosa.

Work Location: ERMC

 

Date: 11/18/21
Employee: Flinora Wilson
Airport: Newark Liberty International Airport
Experience: Like many others, the long time to get through TSA checkpoints have been annoying to me. However, my experience today at Newark Liberty International Airport was very pleasant. Through my own error, I had to go thru two different checkpoints. The first took about 2030 minutes perhaps and didn't bother me. The four individuals I had contact with in that process were uniformly pleasant. After I got to the gates associated with that checkpoint, I realized that my airline was not there and found out I had to go to another location and pass thru security again. I got rather anxious because I thought I would miss my flight, as I cannot run. When I walked as rapidly as I could to the correct checkpoint, I was breathing so heavily that one of the staff Flo approached me and helped me get into line bypassing the lanes that were set up. Although this line was shorter, I thought I had only twenty minutes before my gate would close and when I finally got on the other side of the screening machine,

Work Location: TSA

 

Date: 11/18/21
Employee: Marco Maderazo
Airport: Newark Liberty International Airport
Experience: Passenger submitted a comment card that states: Marco M. and his Supervisor were not only kind, but thorough, respectfully, and overall so pleasant. I am so grateful to have such competent and caring individuals keeping us safe and working hard. Thank you for all that you do. Sarah A.

Work Location: TSA

 

Date: 11/18/21
Employee: Nicola Martin
Airport: Newark Liberty International Airport
Experience: Comment Card received from a passenger: Marco M and his Supervisor (Nicola Martin) were not only kind, but thorough, respectfully and overall so pleasant. I am so grateful to have such competent and caring individuals keeping us safe and working hard. Thank you for all that you do. Sarah A.

Work Location: TSA

 

Date: 11/18/21
Employee: Juan Osorio
Airport: Newark Liberty International Airport
Experience: Mr Juan was amazing today at the EWR airport security check point baggage screening area. I was on business travel today from EWR to GSP Greenville SC. After my security check when i went to collect my checkin bags after the screening, I realized my Cell phone was missing. I searched everywhere and could not find it. Then one of the TSA gentleman asked me to get in touch with Juan who was available near the baggage screening area. Mr Juan took upon himself in spite of being busy at that time and went searching for it near the baggage screening area and also at the front where the TSA does ID screening and after a long search of more than 10mins, he came back with my phone. It was an amazing feeling to have my phone back, as these days without a mobile phone everything comes to standstill. I have have to commend terrific behavior and positive attitude of Mr Juan to take upon himself to help me finding my phone. People like Juan make our travel experience memorable and I would like to sh

Work Location: TSA

 

Date: 11/18/21
Employee: Lena Manusama
Airport: LaGuardia Airport
Experience: Lena is the epitome of what real customer service should look like. She was approaching patrons and was inquiring if they needed assistance, she was full of energy and one could still see her eyes smiling behind the mask. She assisted multiple patrons at once as the area was clearly busy, she did not miss one beat and was really on a roll. She is one of the best customer service employee I have observed in the field.

Work Location: ERMC

 

Date: 11/17/21
Employee: Veronica Gaffor
Airport: Newark Liberty International Airport
Experience: She's very approachable to the passengers and accommodating whether it will be at the start of her shift at 4am, or towards the end. I work with her almost everyday and her customer service is very consistent. It has been the same feedback from her co workers as well.

Work Location: World Bean

 

Date: 11/17/21
Employee: Michael Carey
Airport: JFK International Airport
Experience: Michael always make it his duty to greet each and every person with a warm welcome. He especially make sure everyone is informed about legal transportation options so they can avoid the illegal drivers in the terminal.

Work Location: EMRC AVIATION

 

Date: 11/17/21
Employee: Brian Hyzer
Airport: New York Stewart International Airport
Experience: Hello, Brian Hyzer has always been a great support for festive events' organization. Brian and his colleagues had to manufacture a COVID19 compatible - shielded but still nice - welcome desk, put banners, posters and decorations on the walls, helped me each time moving different tables and decorations. Sometimes, they had to figure out solutions and Brian has owned it, handling those situations with confidence and bright ideas. It is a great pleasure to work with such a dependable and resourceful professional.

Work Location: FSP Future Stewart Partners

 

Date: 11/17/21
Employee: Shahzad Chatha
Airport: LaGuardia Airport
Experience: Lot was full, notice that Mr. Shahzad was approaching customers in very professional way, giving them right information.

Work Location: ABM Parking

 

Date: 11/17/21
Employee: Glenda Bruton
Airport: LaGuardia Airport
Experience: Miss Glenda was working in terminal B, she was approachable and woking hard with her co-employees

Work Location: ABM Taxi

 

Date: 11/17/21
Employee: Komal Patel
Airport: Newark Liberty International Airport
Experience: The girl was very friendly and helpful

Work Location: Dunkin Donuts

 

Date: 11/16/21
Employee: Stephanie Massiah
Airport: JFK International Airport
Experience: Please pass on my thanks and appreciation to American Airlines Customer Service Agent - Stephanie Massiah. On 11/09/2021 about 19:30L I was at American Airlines checking counter assisting my sister and two nephews with checking in for the Guyana flight. We met Stephanie and she guided us as to the necessary health documents required for travel to Guyana. My sister had her documents in a somewhat unorganized manner and handed it over to Stephanie and she took her careful time to reassemble the documents in the proper order for travel. I love her patience and guidance with the check-in process of bags and she provided all the information necessary in relation to baggage and prices. My sister felt very happy that someone from an airlines actually took the time to assist and provide the necessary guidance with traveling during this COVID-19 pandemic.

Work Location: American Airlines

 

Date: 11/16/21
Employee: Philip Chilitoo
Airport: JFK International Airport
Experience: An older traveler was accompanied by her family to the airport and wheelchair support was requested. Philip promptly responded and calmly and gently assisted the small petite woman into the chair. The woman's daughter had dropped the family off at the departure level and went to park the car. Philip patiently waited for the daughter to make her way into the terminal and then gave everyone space to say an emotional goodbye. His respect and care in those moments were felt and appreciated by the family. Thanks for your kindness, Philip.

Work Location: ERMC

 

Date: 11/16/21
Employee: Allan Pilgrim
Airport: JFK International Airport
Experience: Allan assisted a lady traveling with lots of luggage and a baby in stroller. He helped her pack the luggage on the smartecarte and took her to the pickup area c where she was met by her dad for pickup.

Work Location: ERMC

 

Date: 11/16/21
Employee: Alina Januszek
Airport: JFK International Airport
Experience: Alina helped a passenger retrieve their cellphone which was left outside on the curb. She was taking it to lost and found when the owner called and thanked her for securing it so he can pick it up.

Work Location: ERMC

 

Date: 11/15/21
Employee: Michael Carey
Airport: JFK International Airport
Experience: Aces M. Carey is observe as going above and beyond in helping passengers from Casablanca with public transport safely as hustlers are observe outside of the terminal.

Work Location: ERMC

 

Date: 11/14/21
Employee: Senique Charlemagne
Airport: JFK International Airport
Experience: During busing operation because of Airtrain outage, bus driver Senique Charlemagne was observed being professional and very attentive. During his route, when stopped at Terminal 1 multiple times, Mr. Charlemagne made several announcements that were concise and informative to his passenger. He consistently let his passengers know where they currently are and the upcoming stops.

Work Location: ABM Shutte

 

Date: 11/10/21
Employee: Chanel Nkouka
Airport: Newark Liberty International Airport
Experience: Very pleased to be able to nominate this Airport employee, ERMC ACES Chanel Nzouka. ERMC ACES Chanel noticed a passenger encountering difficulty getting on the the escalator to the Airtrain, at which point as they began to fall back, the ACES raced over and caught the passenger under the arms. The ACES, holding the passenger under the arms, assisted them to their feet. He kept a hand on them to keep them steady as he asked if they needed medical assistance. The ACES then picked up the luggage, assisted the passenger to the elevator nearby, still checking on them to make sure they were ok. Well done and I'm sure it helped to calm the passenger down. Great work.

Work Location: ERMC

 

Date: 11/10/21
Employee: Chanel Nkouka
Airport: Newark Liberty International Airport
Experience: Chanel was observed assisting a passenger who had fallen on the escalator. His swift response to the location and care for this passenger was exemplary. Continue to SOAR Chanel.

Work Location: ERMC

 

Date: 11/10/21
Employee: Cheseed Jack
Airport: New York Stewart International Airport
Experience: I needed some help during a recent event at the airport that required the assistance of the TSA staff at the checkpoint. I spoke to Supervisor Jack about the assistance we needed, which required a very rapid response. She reacted very quickly and professionally, directing the staff at the checkpoint to the requested task. Her response was ideal to the situation and allowed us to resolve the issue at hand. I had not met her before that moment, but I am thankful she was on duty that day.

Work Location: TSA

 

Date: 11/5/21
Employee: Jacquline Moore
Airport: LaGuardia Airport
Experience: It was incredible to witness the proactivity Jacqueline Moore showed as she directed passengers to the correct shuttle service during a peak period at LGA. Jacqueline is a Supervisor for ABM Bussing and on this day, she had multiple hats on. Our passenger volumes were high. Many questions were being asked by passengers to make sure they were in the correct location to get on the shuttle plus the public transportation bus. Jacqueline was constantly announcing which shuttle service was heading to the appropriate terminal for the passenger. Also, passengers inquired about the public transportation and Jacqueline directed them. You can see the joy Jacqueline felt knowing she was able to make the passenger's travels an ease. I was present as well to assist and it's always such a great feeling when our passenger's are accommodated. Thank you Jacqueline for the hard work you put into your role and how you go above and beyond to make sure everyone in your vicinity is be

Work Location: ABM Bussing

 

Date: 11/4/21
Employee: Felicia Chand
Airport: JFK International Airport
Experience: Positive results from Happy or Not device

Work Location: ABM Taxi Dispatch Services

 

Date: 11/4/21
Employee: Janira Serrano
Airport: Newark Liberty International Airport
Experience: Please pass on my thanks to TSA Officer Janira Serrano at Terminal C. On 11/02/2021 about 12:05PM I was in the TSA lane going through the screening process and I observed this officer working at the document verification booth near the CLEAR location at C1 TSA and she was very professional in carrying out her duties and being polite to customers. There was a very loud passenger who was venting about TSA and the way things are done at TSA and this officer showed what a professional TSA officer can do. She offered to assist the customer who was being loud and in the end the situation became a friendly and a happy one. Thank you officer Janira for showing respect to customers at EWR. Ramchandar Motiram Port Authority - EWR

Work Location: TSA

 

Date: 11/4/21
Employee: Divina Reyes
Airport: Newark Liberty International Airport
Experience: From the customer - reason for ratings comment: Divina Reyes #052843 was absolutely amazing. So professional, courtesy and compassionate. She made my departure experience one to remember. Thank you for making our customers experience at EWR a memorable one. Ramchandar Motiram The Port Authority.

Work Location: United Airlines

 

Date: 11/4/21
Employee: Jenell McKenzie
Airport: JFK International Airport
Experience: On 11/01 at terminal 4, ACES Jenell McKenzie observed an individual acting in a deranged manner. With her quick reaction, she notified PAPD. They responded and apprehended the individual. Jenell actions is highly recognized. She helped in protecting her coworkers and all airport individuals.

Work Location: ERMC

 

Date: 11/1/21
Employee: Barbara Ward
Airport: New York Stewart International Airport
Experience: Barb Ward has worked at NY Stewart International Airport for over 30 years and has always gone beyond her daily responsibilities, especially when it comes to her fellow employees. For a large part of those years, Barb, being the first one in the administration building, regularly prepares the morning coffee for all the employees in our building, as well as throughout the day. In addition, while we are all responsible for keeping the kitchen clean, but it is Barb who does the daily cleaning of the coffee pot, counters, sink, microwave, etc. Recently, because of budget restraints, Barb purchases the coffee, as well as other kitchen items, out of her own money. She does not seek reimbursement for this. While making coffee for employees may seem like a small feat, it sure means a lot to everyone when they come in and can grab their morning pick me up. Perhaps Barb can even be partly credited for our alertness and productivity!

Work Location: Avports

 

Date: 11/1/21
Employee: James Smith
Airport: Newark Liberty International Airport
Experience: James is an exemplary employee. Always punctual and ready to assist customer and crew member alike.

Work Location: OTG

 

Date: 11/1/21
Employee: Marcia Taylor
Airport: JFK International Airport
Experience: On 10/27/21 ACES Marcia Taylor was observed assisting a visual impaired passenger at terminal 1. She went above and beyond when she requested to escort the passenger to terminal 5 using the air train. The passenger was very appreciative towards Ms. Taylor as she was traveling alone. Ms. Taylor continues to seek to connect with every passenger she comes in contact with.

Work Location: ERMC

 

Date: 10/30/21
Employee: Shammi Rabbani
Airport: LaGuardia Airport
Experience: Received: 10/29/2021 5:14 PM Detail: Shammi was friendly and helpful with my order explain the difference between two options. The cashier Shammi was really nice and made sure I was taken care of, great experience here. Shammi was a great cashier. It was very busy and she didn’t make me feel rushed to order. Great service all around. Shammi Shammi provided excellent and friendly service! I was having a tough morning and the great service was certainly appreciated!

Work Location: HMSHOST - SHAKE SHACK

 

Date: 10/30/21
Employee: Irene Siddiiqua
Airport: LaGuardia Airport
Experience: Food is always made perfectly! Ireen is amazingly nice and helpful! Thank you Irene! Service was fantastic.

Work Location: HMSHOST

 

Date: 10/29/21
Employee: Crystal Sewell
Airport: Newark Liberty International Airport
Experience: Crystal, an ABM Traffic Attendant, helped me exit the P4 parking garage when I had a problem with my orange ezpass in the PA vehicle. She approached the vehicle with a smile (even behind the mask) before I needed to seek her out. She was very patient and made small talk while we waited for the operator to resolve the issue from the control desk. She made a frustrating experience painless while being friendly and respectful to both me and the control desk operator.

Work Location: ABM Parking

 

Date: 10/28/21
Employee: Muhammad Wasi
Airport: LaGuardia Airport
Experience: When I saw him he doing very well customer service . And customer told him him thanks for helped.

Work Location: Abm parking services

 

Date: 10/28/21
Employee: Frederick James
Airport: LaGuardia Airport
Experience: F. James is the SIC in the parking office he is doing a very great job . He dealing with 72 71 and also taking care all the parking lots . And he is also a great person.

Work Location: ABM Parking

 

Date: 10/28/21
Employee: Nelson Cardona
Airport: JFK International Airport
Experience: Employee at T4 cleaning by the name Nelson Cardona is an excellent employee that is always proactive in making sure the arrivals hall is always clean and sanitized. Keeps our welcome centers always clean and safe for our employees. He is always making sure there are no safety obstructions or spills at arrivals, cleans our welcome centers constantly and our break room. Thank you Nelson for being so kind, proactive and professional.

Work Location: ABM Cleaning

 

Date: 10/28/21
Employee: Syed Shakil
Airport: LaGuardia Airport
Experience: Very cooperative co worker and team player.

Work Location: ABM Parking

 

Date: 10/28/21
Employee: Mubasher Khan
Airport: LaGuardia Airport
Experience: He doing good job when he is terminal b garage dealing customer.

Work Location: ABM Parking

 

Date: 10/28/21
Employee: Mary Hamilton
Airport: Newark Liberty International Airport
Experience: I have worked as Shift Supervisor for a number of years while Mary has been in her role as the AOC Supervisor. Recently we have had a high number of new hires in reaction to the rapidly increasing activity in Newark Liberty following the lull of the pandemic. Mary has shown consistent patience in dealing with new and inexperienced ACES in their positions, taking the time to explain details of the airtrain operations, emergency calls and incident reports. She has also had occasion to coach veteran ACES when necessary and manages to maintain an even, nurturing demeanor on the radio when making correction to their actions.

Work Location: ERMC

 

Date: 10/28/21
Employee: Naima Tarki
Airport: LaGuardia Airport
Experience: She worked as a supervisor dealing ezpass and dealing all parking customer problems she doing well done job

Work Location: ABM Parking

 

Date: 10/28/21
Employee: Allan Pilgrim
Airport: JFK International Airport
Experience: On Tuesday Octobre 27th as I was working on terminal 4 a passenger was with an infant and had 3 bags plus an stroller, she needed assistance to get to terminal #1 but the sky caps are not allowed to go to different terminal so I helped the passenger to get to terminal 1 and my coworker Allan met me by the air train platform and took over the situation and helped the passenger all the way to the departures area. Allan went above and beyond assisting this person.

Work Location: ERMC

 

Date: 10/28/21
Employee: Syed Shakil
Airport: LaGuardia Airport
Experience: Mr Syed Shakeel give very outstanding customer service when he work at Work Station or receive customer calls and very friendly and helpful with coworkers.

Work Location: ABM Parking

 

Date: 10/27/21
Employee: Roxanne Fafair
Airport: JFK International Airport
Experience: My coworker was able to help a pax who came off a flight and was very hungry and couldn't buy food because the money exchange was closed and she didn't have any US dollars. SHE started to faint so Roxanne ran over and bought her a sandwich and some things to drink with her money gave it to her then put her to sit where she was able to regain herself for her next connecting flight.Above and Beyond

Work Location: EMRC

 

Date: 10/27/21
Employee: Timothy Aremu
Airport: Newark Liberty International Airport
Experience: Email received from a customer: I lost my wedding ring in one of the baskets while going trough screening. I went back and all of the staff pitched in. Mr. Timothy Aremu encouraged me to look into each basket and took the lead by checking one pile. I started looking into another pile. I honestly gave up in finding it. Sure enough into the search we found my ring! Great customer service and dedication on his part! Thank you Timothy and the rest of the TSA staff that pitched in.

Work Location: TSA

 

Date: 10/27/21
Employee: Kiara Vasquez
Airport: Newark Liberty International Airport
Experience: Coming in to work on time and even earlier with positive energy to share with the team and to the passengers.

Work Location: World Bean

 

Date: 10/27/21
Employee: Andrea Perez
Airport: JFK International Airport
Experience: A passenger traveling with a 5-month old baby and baggage carte needed to get to terminal 1 from terminal 4. Andrea escorted the passenger onto the Airtrain to terminal 1. I spoke to the passenger and she was very happy and pleased with the service Andrea provided.

Work Location: ERMC Aviation

 

Date: 10/26/21
Employee: Angela Romero
Airport: Newark Liberty International Airport
Experience: I had a morning flight going to FLL on vacation and stopped into the Malone’s bar. Appreciated the rigor around cleanliness and sanitation. And Angela is amazing! Such a fun start to my trip.

Work Location: HMSHOST(MALONE'S FISH MARKET)

 

Date: 10/26/21
Employee: Mark Martinez
Airport: LaGuardia Airport
Experience: Mr Martinez was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Linfield Mason
Airport: LaGuardia Airport
Experience: Mr. Mason was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Ian Johnson
Airport: LaGuardia Airport
Experience: Mr. Johnson was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Jesse Rosenthall
Airport: LaGuardia Airport
Experience: Mr. Rosenthall was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Manzar Alam
Airport: LaGuardia Airport
Experience: Mr. Alam was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Lyda Arevalo
Airport: LaGuardia Airport
Experience: Mrs. Arevalo was observed working in the baggage processing area at a rapid pace. Her focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: United Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Alwin Douglas
Airport: LaGuardia Airport
Experience: Mr. Douglas was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Oxford Technical - Baggage Handler

 

Date: 10/26/21
Employee: Steven Jones
Airport: LaGuardia Airport
Experience: Mr. Jones was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: United Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Glenford Harvey
Airport: LaGuardia Airport
Experience: Mr. Harvey was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Julian Wood
Airport: LaGuardia Airport
Experience: Mr. Wood was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Brian Munevar
Airport: LaGuardia Airport
Experience: Mr. Munevar was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Herbert Brown IV
Airport: LaGuardia Airport
Experience: Mr. Brown was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Joel Williams III
Airport: LaGuardia Airport
Experience: Mr. Williams was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Southwest Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Balchand Baburam
Airport: LaGuardia Airport
Experience: Mr. Baburam was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Oxford Technical - Baggage Handler

 

Date: 10/26/21
Employee: Linbert Wright
Airport: LaGuardia Airport
Experience: Mr. Wright was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Oxford Technical - Baggage Handler

 

Date: 10/26/21
Employee: Amos Frost
Airport: LaGuardia Airport
Experience: Mr. Frost was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Oxford Technical - Baggage Handler

 

Date: 10/26/21
Employee: William Gallardo
Airport: LaGuardia Airport
Experience: Mr. Gallardo was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Kalas Pamela
Airport: LaGuardia Airport
Experience: Ms. Pamela was observed working in the baggage processing area at a rapid pace. Her focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Southwest Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Patrick Oleary
Airport: LaGuardia Airport
Experience: Mr. Oleary was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: American Airlines - Baggage Handler

 

Date: 10/26/21
Employee: Jeffrey Zerner
Airport: LaGuardia Airport
Experience: Mr. Zerner was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: United Airlines - Baggage Handler

 

Date: 10/25/21
Employee: Samantha Lammy
Airport: JFK International Airport
Experience: Customer Experience Team, Samantha Lammy was instrumental in helping Travelers Aid reunite a passenger with the backpack left on the AirTrain. The passenger was guiding his family on the AirTrain and was supervising young children to safely exit the train. During this step, the traveler forgot his backpack on the seat of the AirTrain. Samantha Lammy coordinated efforts to assure that the bag had safely been retrieved by a co-worker and provided essential contact information so that the bag could be retrieved and expedited to the traveler before leaving the country. Kind Regards, Travelers Aid-JFK

Work Location: AirTrain

 

Date: 10/25/21
Employee: Ariel Cruz
Airport: LaGuardia Airport
Experience: Ariel is an integral part of ABM Bussing team at LGA. He is a consummate professional in all of his duties and then he goes above and beyond the expectations of his role to support his team, customers and the airport's mission at LGA. Ariel also volunteers to help facilitate improvement in overall culture and mood. He suggest and is available for offsite team building exercises, to remembering birthdays and good or bad news for individuals. Ariel has a passion for making the impossible possible and giving people an extra special experience at the airport.

Work Location: ABM Bussing

 

Date: 10/25/21
Employee: Thanel Nicolas
Airport: Newark Liberty International Airport
Experience: Thanel is a fairly recent hire in the OG Badging Department. In just a few months, the number of new badges and renewals has increased tremendously. Together with his fellow co-worker, Lourdya Germain, he has increased the processing of new hires to the point where they can attend orientation over 3x what was processed before he arrived. He and Lourdya have made it possible to fill open positions that have and continue to be a challenge for the Company (as well as others in the hospitality industry).

Work Location: OTG Management

 

Date: 10/25/21
Employee: Komal Patel
Airport: Newark Liberty International Airport
Experience: She was very good .

Work Location: Dunkin Donuts

 

Date: 10/25/21
Employee: Marsha Taylor
Airport: JFK International Airport
Experience: ACES Marcia Taylor went above and beyond to assist a passenger at Terminal 1 on 10/20/21. I observed Ms. Taylor assisting a passenger from Terminal 1 of whom needed to to get to Terminal 2 for a flight that was leaving within half an hour. The passenger was very worried she would miss her flight if she did not get to Terminal 2 on time and could not comprehend the information ACES Taylor was providing to her at that time. Ms. Taylor requested to escort the passenger to Terminal 2 departures level. Thanks to ACES Taylor the passenger was able get on her flight.

Work Location: ERMC

 

Date: 10/23/21
Employee: Tagwantie Rivera
Airport: JFK International Airport
Experience: After returning to JFK for a family funeral and having a frustrated flight, Ms. Tagwantie Assist and comfort me out of her busy day Help me find a reasonable hotel that took a long time to find but her patients and assistance I was able to find a great reliable hotel and something to eat. I don't know what I would have done in this situation alone thank you again for all that you do at JFK airport Ms. Tagwantie Rivera.

Work Location: ERMC

 

Date: 10/23/21
Employee: Monique Stewart-Mungin
Airport: JFK International Airport
Experience: Monique Stewart- Mungin was assigned to cover post at Howard Beach AirTrain Station. She encountered hustlers harassing passengers for their M.T.A Metro Cards. They were very aggressive. The hustlers interfered with her trying to provide positive customer experience. Ms. Stewart- Mungin requested police assistance at her station to re-establish an orderly and safe environment. She exercised situational awareness of her surroundings.

Work Location: Alstom

 

Date: 10/21/21
Employee: Allan Pilgrim
Airport: JFK International Airport
Experience: Aces Allan assisted a passenger who was afraid to go on the elevator by herself she was pushing a luggage carte and wanted to go to the AirTran.

Work Location: ERMC

 

Date: 10/21/21
Employee: Marcia Taylor
Airport: JFK International Airport
Experience: Aces Marcia went above and beyond to assist a passenger who came to the wrong terminal for a departure flight. Upon finding out the passenger's flight was departing from T2 in less than 1 hour, Marcia escorted the passenger all the way from terminal 1 to terminal 2 so the passenger would not get lost and miss the flight.

Work Location: ERMC Aviation

 

Date: 10/21/21
Employee: Fatou MS Kinten
Airport: Newark Liberty International Airport
Experience: Fatou was exceptional during a shift in B-INS. she is a quick learner and picks up everything she was taught. She welcome and greet pax. she assisted them with wayfinding and answered questions regarding their connection and how to get to their next destination.

Work Location: ERMC

 

Date: 10/21/21
Employee: Shermar Morrision
Airport: Newark Liberty International Airport
Experience: Shermar is very respectful towards the pax and willing to assist anyone in need at any given time. He has a great attitude and is always a team player.

Work Location: ERMC

 

Date: 10/21/21
Employee: Jenny Elias
Airport: JFK International Airport
Experience: Jenny was the Hallmark Supervisor on shift. Not only was she continuously monitoring the TSA checkpoint as well as CBP, She also caught a domestic breach in the customs hall from Delta flight DL612. Jenny showed very quick reaction skills by gathering all of the passengers and notifying CBP watch commander Santos. Jenny also notified the IAT terminal manager of the situation ensuring all need to know parties were fully aware of the situation at hand. I would like to recognize Jenny for her great leadership, problem solving and amazing reaction skills; that minimized what could have been a bigger incident if she had not contained the situation. Our partnership with Hallmark continues to flourish due to amazing agents like Jenny.

Work Location: HALLMARK AVIATION SERVICES

 

Date: 10/20/21
Employee: Rosita Arbaiza
Airport: Newark Liberty International Airport
Experience: Ms. Arbaiza found an Airport ID Card from JFK at EWR. She walked out of her way to bring it to the EWR Security Credentialing Office to ensure it could not be misused and so that we could notify the other Airport that the individual had lost it.

Work Location: Tri-B Industries

 

Date: 10/20/21
Employee: Denia Izquierdo
Airport: Newark Liberty International Airport
Experience: Denia displayed outstanding customer service during our Terminal A special busing operation. She drove safely on the ramp, pulled up close to the curb, kneeled the bus and deployed the ramp as needed. She smiled and greeted passengers and also assisted us with Spanish to English translation for confused passengers. Denia also made it a point to confirm with passengers that they were in fact going to the thirty gates so we wouldn't accidentally transport passports traveling to a different terminal. Job well done, love to see it.

Work Location: Academy

 

Date: 10/19/21
Employee: Lorna Tomblison
Airport: LaGuardia Airport
Experience: Ms. Tomblison is an exceptional employee, provides great customer service and goes beyond her expectations. it is and honor to have her working side by side with me.

Work Location: ABM Parking Services

 

Date: 10/19/21
Employee: Madelinz Cabreja
Airport: JFK International Airport
Experience: upon conducting my survey i observed Ms. Cabreja with patron conducting great customer service and assistance

Work Location: ABM Parking Services

 

Date: 10/19/21
Employee: Gretta Fernandez
Airport: LaGuardia Airport
Experience: Gretta Owns it. Very diligent, helpful and dynamic. He goes above and beyond to assist her co-workers and make sure her work is done properly and on time. I definitely nominate her good work.

Work Location: ABM Parking Services

 

Date: 10/18/21
Employee: Mario Cassinelli
Airport: LaGuardia Airport
Experience: Was a pleasure working with Mario Cassinelli. He was very professional, knowledgeable and communicative. With those qualities he was able to resolve any problem that was encountered both by the customers and his coworkers. He often renders his assistance whenever it was extremely busy .

Work Location: ABM parking Srevices

 

Date: 10/14/21
Employee: Emam Al Araf
Airport: LaGuardia Airport
Experience: I was post-security at Terminal B waiting on line to purchase a coffee and witnessed how proactive Emam was with the customers. He kept making sure the customers had options and received exactly what they ordered. Emam was so friendly, conversationalist and hospitable. It was great seeing Emam connect with the customers as they walked away with a big smile.

Work Location: Dunkin Donuts Post Security

 

Date: 10/13/21
Employee: Shakim Simmons
Airport: LaGuardia Airport
Experience: This is an initiative from the Patrons Services Coordinators at LGA Airport to recognize the baggage handlers role in the soaring ASQ scores at LGA. Great job!

Work Location: Swissport

 

Date: 10/13/21
Employee: Pedro Gerardino
Airport: LaGuardia Airport
Experience: This is an initiative from the Patrons Services Coordinators at LGA Airport to recognize the baggage handlers role in the soaring ASQ scores at LGA. Great job!

Work Location: DELTA AIRLINES

 

Date: 10/13/21
Employee: Stephen Perez
Airport: LaGuardia Airport
Experience: This is an initiative from the Patrons Services Coordinators at LGA Airport to recognize the baggage handlers role in the soaring ASQ scores at LGA. Great job!

Work Location: DELTA AIRLINES

 

Date: 10/13/21
Employee: Efrain Carrero
Airport: LaGuardia Airport
Experience: What a pleasure to have met Efrain in Terminal D at LGA. I volunteered for Customer Service Week and was distributing giveaways to our customers. Efrain came over to assist with engaging the customers to approach our table and enjoy a free giveaway that showed our appreciation for using our airport. Efrain seek to connect with our passengers with a big smile, friendly appearance and asking everyone if they needed help. Thank you Efrian for your dedication to helping us reach excellent customer experience.

Work Location: ERMC

 

Date: 10/12/21
Employee: Colleen Durham
Airport: Newark Liberty International Airport
Experience: Colleen worked in C2 as a manager with the restaurants being part of her responsibility. Because of her work ethic along with constantly assisting the staff we are able to give our customers an amazing dining experience. Colleen is a manager who will plate the food, expedite food, assist with drinks and clear and sanitize the dining area. She is our superwoman! It is because of management like Colleen that we are all able to SOAR!

Work Location: OTG - C2

 

Date: 10/12/21
Employee: Andrea Perez
Airport: JFK International Airport
Experience: Only Friday October 8th at the end of my shift a very agitated and anxious passenger approached me at the welcome center, the passenger had lost bag with all her documents inside, as I was trying toy assist the lady trying to find out where was the last place she remembers seen her bag my shift ended and Andrea came to take over, I briefed her over the situation and told the lady that my coworker was going to assist her. Andrea to over the situation right away, she didn't even have time to put her belongings away, later on u find out that Andrea helped the lady to get her bag back, it was at the Delta's baggage office. I want to thanks Andrea for assisting the passenger and also for an excellent team work.

Work Location: ERMC Aviation

 

Date: 10/12/21
Employee: Wolton TSA Officer
Airport: Newark Liberty International Airport
Experience: I would like to pass on my thanks and recognition to TSA Officer Wolton for going above and beyond in assisting an elderly female ADA passenger at Terminal A3 TSA Security checkpoint. On Monday September 27, 2021 about 09:56AM I was conducting Global Biorisk Advisory Council Health and Hygiene inspection at Terminal A3 TSA Security Checkpoint and I observed an elderly female ADA passenger who was using a walker to assist her in her movement was nervous about her bag. The passenger was nervous and scared of losing her bag which had her medication inside. Every TSA officer were very kind enough to assure her that all will be ok, however TSA Officer Wolton went above and beyond in prioritizing the processing of the bag and delivered it in TSA Bin #936 to the passenger who was very thankful and happy. TSA Officer Wolton further offer her assistance to coordinate in ensuring the passenger gets to the gate without any struggles.

Work Location: TSA

 

Date: 10/12/21
Employee: Victor Paramo
Airport: New York Stewart International Airport
Experience: We have the pleasure to welcome our first passengers to/from Savannah on that day with an inaugural event. The event comprised in pre-security, a ribbon cutting, multiple welcome desks for Tourism organizations and in post-security two welcome desks with gift bags and a custom cake. Victor assisted me in every aspect of the organization, from the set-up phase to the cake service to our customers. He always has a great sense of customer experience, and welcomes everyone with a great smile. I picked up this event, which was our biggest so far, but I am grateful to him for his engagement for all the others (customer appreciation day, earth day). He is a great asset in our terminal management team, always alert and ready to fix things and help his colleagues. 100% reliable, he is also a very easy and agreeable person to work with.

Work Location: FSP Future Stewart Partners

 

Date: 10/12/21
Employee: Manuel Pimentelmelo
Airport: LaGuardia Airport
Experience: Mr. Pimentelmelo was observed working very diligently on the flight line as a tug operator moving aircraft. Wearing many hats, he also is instrumental in the expeditious movement of loading and offloading customer baggage.

Work Location: Spirit Airlines

 

Date: 10/12/21
Employee: Jovel Guevara
Airport: LaGuardia Airport
Experience: Mr. Guevara was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Delta, Baggage Claim

 

Date: 10/12/21
Employee: Stephen R. Smith
Airport: LaGuardia Airport
Experience: Mr. Smith was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Delta, Baggage Procesing

 

Date: 10/11/21
Employee: Rastlaad Moss
Airport: LaGuardia Airport
Experience: Mr. Moss was observed waiting in Terminal A rotunda when multiple passengers approached him asking for advice, directions, and wheelchair services. As a Pilot for Jet Blue Mr. Moss went outside his job scope to ensure that passengers questions were answered or that they were directed to the correct airline employees for assistance.

Work Location: JetBlue

 

Date: 10/11/21
Employee: Wilbert Getten
Airport: LaGuardia Airport
Experience: Mr. Getten was observed working in the baggage claim area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Delta, Baggage Claim

 

Date: 10/11/21
Employee: Ricardo Gordon
Airport: LaGuardia Airport
Experience: Mr. Gordon was observed working in the baggage processing area at a rapid pace. His focus, dedication, and daily contribution to the airport and the baggage handling process results in the expeditious delivery times that customers at LGA have come to expect.

Work Location: Delta, Baggage Claim

 

Date: 10/11/21
Employee: Damien Forest
Airport: LaGuardia Airport
Experience: Mr. Forest was seen doing a diligent job in single handedly processing over 60 bags from a Spirit Airline flight. Due to his lighting fast speed, no customers were see to have any complaints.

Work Location: Swissport

 

Date: 10/10/21
Employee: Jenelle McKenzie
Airport: JFK International Airport
Experience: At about 3:30am, a wheelchair attendant escorted a minor to the welcome center asking for assistance to contact the child's guardian as they have been waiting for sometime. Mrs. McKenzie called me (Supv. Boland) to request permission to assist them. After she got the go ahead, she used her personal cell phone to contact the child's parent and gave them directions on entering the terminal and where the child would be waiting. The exchange was successful as the child was handed over by the escort at the welcome center. Great job making connection with the parent and accommodating the safe transfer from airport staff to the family. Keep up the good work.

Work Location: ERMC

 

Date: 10/10/21
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: On 10/8 at about 7am, a couple with two small children (one in a stroller) approached Ms. Maldonado and asked if there was a place to sit while they wait for there transport. Ms. Maldonado to them unfortunately since Covid all the seats were moved from the terminal. The husband then relayed, they just wanted to feed the baby, even if they had to sit on the floor, to which ACES Maldonado replied "NO" we would not let you do that. She proceeded to borrow the extra chair from the travelers' aid desk, checked that no one was there and put the family behind the booth to feed their baby in private. Good thinking. I know the family appreciated this small gesture.

Work Location: ERMC

 

Date: 10/8/21
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: Employee went above and beyond trying to help a elderly passenger to get his VISA in such a short notice. Kattia took him to the platform and put him on the Airtrain to go to terminal 8 to discuss his issue. On the way back from the platform, she encountered a situation with a ERMC wheelchair agent which could’ve gotten out of hand if she didn’t help him. The ERMC wheelchair agent was having a hard time handling the passenger and his luggages that the passenger almost got hurt. Kattia was there on time to hold the passenger who was almost about to fall from the wheelchair. Kattia did an incredible job handling both situations and she needs to be recognized for her kindness and bravery.

Work Location: ERMC

 

Date: 10/8/21
Employee: Diomis Romero
Airport: JFK International Airport
Experience: Aces Diomis Romero assisted an elderly non-English speaking passenger from the airtrain to checking counter at terminal 8 to resolve ticketing issues then back to the airtrain enroute to terminal 1 to get on her Saudi Arabian flight.

Work Location: Unifi service

 

Date: 10/8/21
Employee: Kattia Maldonado
Airport: JFK International Airport
Experience: Aces Kattia Maldonado went above and beyond in assisting a non-English speaking passenger to the airtrain enroute to terminal 8 to get her ticket fixed. Aces call terminal 8 aces Diomis by radio to meet the airtrain on terminal 8 platform and to escort the passenger to the checkin counter where her issues was resolved. Aces Diomis accompany passenger back to the platform and called aces Kattia via radio to meet the passenger at terminal 1 platform. Aces Kattia then accompany passenger to the checkin counter at terminal 1 as she was travelling to Saudi Arabia.

Work Location: ERMC

 

Date: 10/8/21
Employee: Janie Westfield-Mcgivney
Airport: JFK International Airport
Experience: Aces Janie Westfield-Mcgivney went above and beyond in assisting an elderly passenger that only speak Spanish arriving from Rome and no one came to meet her. Aces seek help in translation and after three hours the passenger was on her way to her sister's house in a taxi.

Work Location: ERMC

 

Date: 10/7/21
Employee: Manuel Pimentelmelo
Airport: LaGuardia Airport
Experience: Mr. Pimentelmelo is a hard working Baggage Handler for Spirit airlines. On my escorted trip to the airside of Spirit airlines at Terminal C, I was able to witness Mr. Pimentelmelo multitasking his work responsibilities which included loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts and performing other airplane servicing duties. His focus to make sure these tasks were done in a timely manner, demonstrated diligent. It was a pleasure seeing how Mr. Pimentelmelo also ensured that aircraft was ready for the next flight by providing efficient ground support services and effectively operating support equipment.

Work Location: Spirit Airlines - Swissport Baggage Handler

 

Date: 10/6/21
Employee: Mari Jaakkola
Airport: LaGuardia Airport
Experience: Today, I witnessed an employee from Clear which is the airport service to speed up a passenger's checkpoint experience, jump into action to alleviate a possible altercation with a taxi driver and a passenger. Mari who works for Clear was supervising the Clear staff at Terminal C TSA checkpoint at LGA. She noticed 2 men in an argumentative manner over $20. Everyone was looking and trying to figure out what to do. Mari automatically approached the men and asked what was the issue. The passenger did not have $20 in cash extra the taxi driver was demanding. In order to diffuse the situation from elevating, Mari herself gave the taxi driver $20 and escorted the passenger into the checkpoint to catch his flight. I approached and nominated Mari for her ability to handle a heated situation with such professionalism and calmness because it did seem things could've gotten worse. Thank you Mari!

Work Location: Clear

 

Date: 10/6/21
Employee: Samina Salahuddin
Airport: LaGuardia Airport
Experience: Samina is very dedicated employee, always helping customers and her coworkers, friendly but professional at the same time with everyone.

Work Location: ABM Parking

 

Date: 10/6/21
Employee: KULJIT KAUR
Airport: LaGuardia Airport
Experience: Kuljit always looks to make a personal connection with customers and employees. She always treated her employees well and is very nice.

Work Location: ABM TAXI

 

Date: 10/6/21
Employee: Lorraine Smith
Airport: JFK International Airport
Experience: Ms. Smith is being recognized for her willingness every time she's being called upon and the outstanding job she does.

Work Location: ERMC Aviation

 

Date: 10/5/21
Employee: EVELYN GOMEZ
Airport: LaGuardia Airport
Experience: Evelyn Gomez did an outstanding job by assisting a Spanish only speaking customer distressed at the garage. Her willingness to listen and help is recognized and appreciated by all her fellow coworkers.

Work Location: ABM PARKING SERVICES

 

Date: 10/5/21
Employee: Gretta Fernandez
Airport: LaGuardia Airport
Experience: She is always willing to help all her fellow staff members. She always treats her co-workers very well - respectfully, and she is very humble.

Work Location: ABM Parking Services

 

Date: 10/4/21
Employee: Ricardo Hernandez
Airport: Newark Liberty International Airport
Experience: Ricardo Hernandez was able to deliver results in the month of September. He led the staff in sales and showed pride in his work.

Work Location: Johnston & Murphy

 

Date: 10/4/21
Employee: Rehana Adams
Airport: Newark Liberty International Airport
Experience: On 9/30/2021 during the PM shift, I observed CLEAR Ambassador Rehana Adams was assisting many customers at CLEAR/TSA Checkpoint at Terminal C near C3 TSA entrance. At this location, it is very busy and crowded as a result of its close proximity to A3 TSA Exit and Air Train entrance. Miss Rehana was guiding and providing relevant direction and guidance to all customers came her way, not only the CLEAR Customers. She was polite in explaining what is TSA Pre-Check, CLEAR Pre-Check, CLEAR Standard process, and how to apply to become a CLEAR member. Additionally, she was providing guidance to customers seeking assistance as to where to check in at Terminal C for their United Airlines flight. She had a note in her possession with United Flight Check-in Zones for Terminal C. Thank you going above and beyond in assisting our customers at EWR. Ramchandar Motiram PSC Port Authority EWR.

Work Location: CLEAR

 

Date: 10/4/21
Employee: Chloe Zeng
Airport: Newark Liberty International Airport
Experience: I would like to nominate Chloe Zeng for a WESOAR Higher award. I was in Terminal C on 9/30/2021 during the PM shift and I observed Miss. Chloe who was volunteering at C3 TSA checkpoint entrance. She was standing at a location whereby customers were approaching from Air Train direction, C3 TSA Exit, TSA entrance and she was answering all the customers questions and providing the relevant guidance. I really appreciate that she was also approaching customers who seems to be lost and kinda not knowing where to go. She was also assisting the UGE Customer Service rep at the location with managing the TSA entrance in separating TSA pre-check customers from standard customers. She spoke highly of providing care for customers and her passion to help customers ease their travel burdens at EWR. Thank you Chloe for going above and beyond in assisting our customers at EWR. Ramchandar Motiram PSC Port Authority EWR.

Work Location: Travelers Aid - Volunteer

 

Date: 10/2/21
Employee: Linesh Shah
Airport: Newark Liberty International Airport
Experience: Never seen anyone like this have such a helpful nature. He steps out to help me whenever I need it.

Work Location: Dunkin Donuts

 

Date: 9/30/21
Employee: Kevin Sotto
Airport: Newark Liberty International Airport
Experience: No matter the ask or what time of day it is, Kevin is always responsive and willing to help.

Work Location: World Bean

 

Date: 9/30/21
Employee: Malik Higginbotham
Airport: Newark Liberty International Airport
Experience: Malik has been with Terminal C for quite some time, and is still as enthusiastic as when I first met him. He's very polite and extremely professional. He's a great fit for Johnston & Murphy.

Work Location: Johnston & Murphy

 

Date: 9/29/21
Employee: Anacaris Fernandez
Airport: JFK International Airport
Experience: ERMC Aviation employee Anacaris Fernandez assisted customer Mrs. Alba, an elderly distressed family member of an arriving wheelchair customer, with no cell phone. Mrs. Alba was outside terminal #4 for nearly 3 hours and only spoke spanish. She was distressed because she could not find or see her arriving family member that had arrived 3 hours prior. Employee Anacaris, quickly asked questions and details about her family member. Anacaris went to the wheelchair Supervisor in the departures level, to find that he was assisted by a wheelchair agent. The wheelchair agent verified that he was taken to the taxi line and the wheelchair passenger left in a taxi, because they keep name records of everyone they assist. Mrs. Alba, left extremely happy to know her family member arrived and left in a yellow cab safely. Anacaris, did an excellent job assisting this customer that was worried, and could not find her family member!! Kudos Anacaris!!!

Work Location: ERMC

 

Date: 9/27/21
Employee: Fermin Lopez Manon
Airport: Newark Liberty International Airport
Experience: The day after the flood, Fermin went out of his way for myself & a passenger to ensure our order was taken & processed. He was able to identify we were both stressed out & wanted to make sure we left satisfied!

Work Location: C3 Foodhall OTG

 

Date: 9/24/21
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: The employee went above and beyond to help a passenger who claimed that he was starving and have been stranded in the airport for about 1 week. The employee took the passenger to travelers aid desk on the 4th floor to ask them if there’s anything we could do anything at all to help him. Ms. Moreno then contacted a PA agent who was present at the terminal and the agent later helped the passenger to buy him some food. Overall, Ms. Moreno’s effort to help this passenger should be recognized and rewarded because she exceeded expectations.

Work Location: ERMC aviation

 

Date: 9/24/21
Employee: Carla Hamilton
Airport: JFK International Airport
Experience: ACES Supervisor Carla Hamilton did an outstanding job by assisting a spanish-only speaking customer distressed that was about to miss her flight because she was dropped off at the wrong terminal and didn't have a boarding pass. Carla was able to quickly take her to get her boarding pass for a Jetblue flight and took her to her gate right before her flight departed. Customer was extremely happy to make the flight with our team effort, communication barrier and despite the lateness due to her situation. Kudos to Carla's excellent work. Thank you!

Work Location: ACES Program JFK/ERMC Aviation

 

Date: 9/24/21
Employee: Diomis Romero
Airport: JFK International Airport
Experience: Aces Diomis Romero saw an elderly passenger trip over his luggage and fell to the floor, she rush over to him to offer assistance and offered him medical attention to which he refused. Aces stayed until he retrieved all his luggage from carousel 5 and assist him with his transportation needs. I observed her accompanying the passenger to his uber ride at pick up area 5. She was concerned and did an amazing job to our senior passenger.

Work Location: Unifi service

 

Date: 9/24/21
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Aces Virginia Moreno did an outstanding job with a passenger that lost his phone at terminal 4. Aces took the phone to lost and found and before she could have submitted it, the passenger call the phone and ask the aces to meet her at the check in area. Aces had some difficulties in locating the passenger but thankfully everything resolved to the passenger's satisfaction.

Work Location: Unifi service

 

Date: 9/22/21
Employee: Jackie Bucherri
Airport: Newark Liberty International Airport
Experience: Working with Jackie is a wonderful experience. As a manager she is personable and easy to connect with. Her willingness to listen and help is recognized and appreciated by all her fellow staff members

Work Location: OTG

 

Date: 9/22/21
Employee: Jackson Williams
Airport: LaGuardia Airport
Experience: Mr. Jackson is courteous towards his co-workers- He always make sure his work is done and also he is always helping customers and directing them in the right way.

Work Location: ABM Parking Services

 

Date: 9/22/21
Employee: Mohamed DeCunha
Airport: JFK International Airport
Experience: Mohamed found two passports on an AirTrain. He called his colleague over the radio to see if anyone in the other station had lost a set of passports. Mohamed noticed on the itinerary that the passengers were flying out of Air Maroc. He went to the terminal to find a manager and delivered the passports. Mohamed went above and beyond to find the owners of the passports.

Work Location: AirTrain

 

Date: 9/20/21
Employee: Diomis Romero
Airport: JFK International Airport
Experience: Ms. Diomis Romero was a big contributor in assisting voucher distrbution to stranded passenger at Terminal 4. Ms. Romero was able to communicate with passengers that has language barrier and served as my go to translator when needed. The operation would not have gone any smoother without her assistance.

Work Location: ERMC

 

Date: 9/19/21
Employee: Diomis Romero
Airport: JFK International Airport
Experience: Ms. Diomis Romero stepped up and assisted with food vouchers distributions to stranded passenger at Terminal 4 on Eastern Airline. She was a great help by communicating with the passengers in Spanish and translating on behalf of me when needed.

Work Location: ERMC

 

Date: 9/19/21
Employee: Husain Kazmi
Airport: JFK International Airport
Experience: Mr. Husain has demonstrated his devotion to his job when called upon. He was asked to assist in distributing food vouchers to stranded passengers at Terminal 4, the task would not be possible without his contribution. He had demonstrated WE SOAR standard through out the task.

Work Location: ERMC

 

Date: 9/17/21
Employee: Naima Terki
Airport: LaGuardia Airport
Experience: Naima is patient, polite and maintained her composure all time.

Work Location: ABM PARKING SERVICES

 

Date: 9/17/21
Employee: Vidal Villanueva
Airport: LaGuardia Airport
Experience: Vidal Is very efficient, friendly and happy. He always ready to help.

Work Location: ABM PARKING SERVICES

 

Date: 9/17/21
Employee: Carey McGrue
Airport: JFK International Airport
Experience: Passenger feedback- Just wanted to say that I thought the taxi dispatcher (I believe his name was Carey) in Terminal 7 at JFK on Tuesday September 7 at around 6:00 pm was doing a great job. He was explaining that there were no taxis in the airport lot so they were being dispatched to the terminals as soon as they arrived at JFK but it was a 20-30 minute delay. (It was). He explained this patiently many times to each arriving group of passengers. He also did a great job directing people who were looking for Uber or Lyft or other options.

Work Location: ABM Taxi Dispatch Services

 

Date: 9/17/21
Employee: Kim Jones
Airport: Newark Liberty International Airport
Experience: This person is one of the managers for OTG management and is always going and making sure that our customers are satisfied and she is a team player

Work Location: OTG Management

 

Date: 9/17/21
Employee: Gretta Fernandez
Airport: LaGuardia Airport
Experience: Mrs. Gretta always talk to everyone with respect. She take care every person like her own family. She always ready to help.

Work Location: ABM PARKING SERVICES

 

Date: 9/16/21
Employee: Marc Cylion
Airport: JFK International Airport
Experience: Positive feedback from Happy or Not device: Passenger stated- Very Efficient, friendly and happy!

Work Location: ABM Taxi Dispatch Services

 

Date: 9/16/21
Employee: Frederick Paharsingh
Airport: JFK International Airport
Experience: Positive feedback from Happy or Not device: Passenger stated- Very Efficient, friendly and happy!

Work Location: ABM Taxi Dispatch Services

 

Date: 9/16/21
Employee: Yolanda Rodriguez
Airport: JFK International Airport
Experience: Positive feedback results from Happy or Not device: Customer stated- made it safe and easy.

Work Location: ABM Taxi Dispatch Services

 

Date: 9/14/21
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Aces Virginia Moreno went above and beyond in assisting Delta airlines passenger to fill out mandatory customs declaration form for Santo Domingo as airline requires this paperwork to be completed before boarding the aircraft. The document was in Spanish and passenger was English speaking aces did not hesitate to assist in completing the online forms. Thank you Aces V. Moreno.

Work Location: Unifi service

 

Date: 9/14/21
Employee: Perkens Vital
Airport: Newark Liberty International Airport
Experience: Email from passenger: Hello Ofelia I want to send a quick note to let you know that our visit on 30 Aug to the Union office was exceptional. Despite the fact that the storage room is exceedingly cramped, Perkins Vital was able to get our computer and laptop that was left on 28 Aug at TSA Preferred United checkpoint. Perkins was courteous and extremely customer focused to find our material.

Work Location: TSA

 

Date: 9/14/21
Employee: David Carlin
Airport: Newark Liberty International Airport
Experience: We had 2 fully boarded aircraft one at gate 30 and the other at gate 31 when got word that there was a tornado warning for the area and that the tower evacuated. For safety reasons we did the same and asked guests to go down to the baggage level as that was the spot with the least amount of floor to ceiling windows. Only problem….the checkpoint was already closed so when we were ready to re-board we had no way to get the people back to sterile.I called the Coordination Center who put me in touch with Supvr. David Carlin. I let him know the situation and while he explained that it would be difficult to get a team to re-open the checkpoint he committed to trying.I was leaning towards the need to cancel these 2 flights that had now deplaned and exited the sterile area that I would have shouldered in the name of keeping people safe during a tornado warning but David mustered up a team to open a lane and even came to oversee it himself to ensure that everyone was screened again. Please

Work Location: TSA

 

Date: 9/14/21
Employee: Ashley Ortiz
Airport: Newark Liberty International Airport
Experience: We had 2 fully boarded aircraft one at gate 30 and the other at gate 31 when got word that there was a tornado warning for the area and that the tower evacuated. For safety reasons we did the same and asked guests to go down to the baggage level as that was the spot with the least amount of floor to ceiling windows. Only problem….the checkpoint was already closed so when we were ready to re-board we had no way to get the people back to sterile.I called the Coordination Center who put me in touch with Supvr. David Carlin. I let him know the situation and while he explained that it would be difficult to get a team to re-open the checkpoint he committed to trying.I was leaning towards the need to cancel these 2 flights that had now deplaned and exited the sterile area that I would have shouldered in the name of keeping people safe during a tornado warning but David mustered up a team to open a lane and even came to oversee it himself to ensure that everyone was screened again. Please pa

Work Location: Terminal A

 

Date: 9/14/21
Employee: Michael Marques
Airport: Newark Liberty International Airport
Experience: We had 2 fully boarded aircraft one at gate 30 and the other at gate 31 when got word that there was a tornado warning for the area and that the tower evacuated. For safety reasons we did the same and asked guests to go down to the baggage level as that was the spot with the least amount of floor to ceiling windows. Only problem….the checkpoint was already closed so when we were ready to re-board we had no way to get the people back to sterile. I called the Coordination Center who put me in touch with Supvr. David Carlin. I let him know the situation and while he explained that it would be difficult to get a team to re-open the checkpoint he committed to trying. I was leaning towards the need to cancel these 2 flights that had now deplaned and exited the sterile area that I would have shouldered in the name of keeping people safe during a tornado warning but David mustered up a team to open a lane and even came to oversee it himself to ensure that everyone was screened again, Pl

Work Location: TSA

 

Date: 9/9/21
Employee: Dignamara Morel
Airport: JFK International Airport
Experience: Aces Dignamara Morel went above and beyond in assisting an elderly customer with four suitcase that came off a Dakar Senegal airlines flight and have a connection at Newark airport travelling onto Seattle. Passenger only had $40.00 and that wasn't enough for a taxi. Aces called his daughter and she did an Uber ride pick up for him. Thank you Aces Dignamara for helping and communicating with a customer who cannot speak any english.

Work Location: Unifi service

 

Date: 9/9/21
Employee: Marjorie Perez
Airport: Newark Liberty International Airport
Experience: Marjorie is the best! She always goes above and beyond to help our team.

Work Location: OTG

 

Date: 9/9/21
Employee: Stormey Settlemyre
Airport: Newark Liberty International Airport
Experience: Stormey OWNS IT! She is on top of her game and always follows up. She helps me everyday and ensures accuracy with our vendors! Thank you Stormey

Work Location: OTG

 

Date: 9/9/21
Employee: Julian Tiburcio
Airport: LaGuardia Airport
Experience: Julian Tiburcio is the General Manager for Spirit Airlines at LGA Terminal A. I am fortunate to work in collaboration and partnership with Julian when it comes to our Customer Experience goals at the airport. Julian is a cooperative, communicative and open-minded airport employee to work with. As always, Julian is accommodating to the requested needs to adhere to our airport Customer Experience. For example, during inspections at Terminal A, the wipes dispensers were empty and sans their respective nozzle outlet. The Patron Service Coordinator at LGA reached out to Julian and the issue was actioned immediately. It's a pleasure working with Julian and also listening to the great work he does for Spirit Airlines, as he makes sure the customers, employees and passengers are well taken care of.

Work Location: Spirit Airlines

 

Date: 9/9/21
Employee: Patrick Wilson
Airport: Newark Liberty International Airport
Experience: I spent time observing the passenger flow and operation of the AirTrain at the Terminal B platform. While there I observed Patrick Wilson connecting with each passenger coming off of the escalator and elevator to the platform to help guide them to their AirTrain destination. He did not wait until passengers look confused or sought help but proactively asked them where they heading and directing the correct side of the platform and indicating how many stops to their destination. I understand how monotonous it may be to be asked the same questions over and over again but Patrick did treated each passenger with positivity, even assisting passengers in Spanish as needed. I appreciate Patrick's efforts and being a great example of how to create a positive customer experience environment for our passengers!

Work Location: ERMC

 

Date: 9/8/21
Employee: Daniel St. Victor
Airport: JFK International Airport
Experience: While working at Terminal 4 outside the taxi dispatch area Mr. St. Victor did a wonderful job controlling the frontage. He provided a pleasant greeting/ closing and assisted passengers with questions.

Work Location: ABM Taxi Dispatch

 

Date: 9/8/21
Employee: Michael McGlyn
Airport: JFK International Airport
Experience: While working at Terminal 4 Mr. McGlyn did a great job controlling the inside taxi queue. He provided a kind greeting and asked passengers if they needed help.

Work Location: ABM Taxi Dispatch

 

Date: 9/8/21
Employee: Christopher Juarez
Airport: JFK International Airport
Experience: Mr. Juarez did a remarkable job assisting Spanish speaking customer with questions about his destination. Although the taxi driver also spoke Spanish, Mr. Juarez did not leave the passenger until he made sure everything was okay before the passenger left. He also added a kind act by opening the passenger's door to the taxi.

Work Location: ABM Taxi Dispatch

 

Date: 9/7/21
Employee: Robert Orange
Airport: Newark Liberty International Airport
Experience: Compliment from a Passenger: To Cheryl Randazzo I simply cannot thank you enough! I went on a trip with a group and I was very stressed but you made it easier. We encountered a problem following multiple delays but Cheryl was very patient and went above and beyond to ensure that our needs were met. She even stayed late to help us. It’s rare to find such understanding customer service these days and Cheryl is a core example of that. We also couldn’t have done it without Robert Orange Jr. He supported Cheryls plan and allowed for out standing customer service. Thank you again Cheryl and Robert! Airport: NEW JERSEY - EWR - Newark International Date: 2021-08-11 Approximate Time: 11:00 PM Airline Name: Spirit Flight Number: Checkpoint/Area of Airport: Name of TSA employee (if known): Randazzo Cheryl And Orangejr Robert

Work Location: TSA

 

Date: 09/06/2021
Employee: Janille Henderson
Airport: JFK International Airport
Experience: ACES Janille Henderson went above and beyond for pax who got hurt at T5 Airtrain Platform. ACES contacted PAPD, PA and her Supervisor, and comforted pax all the way through until help arrived

Work Location: ERMC Aviation

 

Date: 9/03/2021
Employee: Shatoya Felder
Airport: Newark Liberty International Airport
Experience: As our passengers became frustrated having missed their flights, unable to retrieve their luggage etc as a result of hurricane Ida, our ACES Shatoya Felder was able to provide needed information to each customer while keeping them calm/ minimizing their frustration. Great job Shatoya! Continue to SOAR!

Work Location: ERMC

 

Date: 9/02/2021
Employee: Tamara Henderson
Airport: Newark Liberty International Airport
Experience: As a result of tropical storm Ida; the telephones were bombarded with calls all day. Tamara was patient, polite, knowledgeable and maintained her composure throughout it all. She has certainly displayed exemplary customer service. Continue to SOAR Tamara!

Work Location: ERMC

 

Date: 9/1/21
Employee: Ramon Feliciano
Airport: Newark Liberty International Airport
Experience: TSA Supervisor’s Michael Piro had a flat tire this morning 8-30-21 in the Lot F employee parking lot. One of the Jet Blue mechanics by the name of Ramon assisted him in plugging the flat tire to get him to the tire shop. We just wanted to share and recognize Ramon as this selfless actions are truly appreciated by the TSA team.

Work Location: Jet Blue

 

Date: 9/01/2021
Employee: Adam Matrigali
Airport: Newark Liberty International Airport
Experience: Adam displayed great customer service while assisting two passengers who fell on escalator P3-7. His assistance, care and concern were very impressive. Great job Adam! Continue to SOAR!

Work Location: ERMC

 

Date: 9/1/21
Employee: Cheryl Randazzo
Airport: Newark Liberty International Airport
Experience: Email received from Passenger: Customer Service: . To Cheryl Randazzo I simply cannot thank you enough! I went on a trip with a group and I was very stressed but you made it easier. We encountered a problem following multiple delays but Cheryl was very patient and went above and beyond to ensure that our needs were met. She even stayed late to help us. It’s rare to find such understanding customer service these days and Cheryl is a core example of that. We also couldn’t have done it without Robert Orange Jr. He supported Cheryls plan and allowed for out standing customer service. Thank you again Cheryl and Robert! Airport: NEW JERSEY - EWR - Newark International Date: 2021-08-11 Approximate Time: 11:00 PM Airline Name: Spirit Flight Number: Checkpoint/Area of Airport: Name of TSA employee (if known): Randazzo Cheryl And Orangejr Robert

Work Location: TSA

 

Date: 8/31/21
Employee: Ashley Taveras
Airport: Newark Liberty International Airport
Experience: Ashley has only been with our company for 2 weeks and without any airport working experience, and she was able to adapt to the working environment on how busy it gets during busy hours. Despite the demand and pressure during peak hours, she's able to help passengers/customers in a friendly manner and being able to communicate bilingual and takes time to help everyone and work efficiently at the same time. I hope we get more employees just like Ashley.

Work Location: World Bean

 

Date: 8/31/21
Employee: Corey Sims
Airport: JFK International Airport
Experience: After being furloughed for 13 months, Corey Sims who is the Head Chef at Bobby Van's came back to Terminal 8 determined to get the restaurant opened. Despite the challenges of not having a GM, most colleagues still being on furlough and many repairs that needed to happen before the restaurant could open, Corey stepped up, asking the questions needed to get the jobs started, getting the employees back on the path to return to work, actually making sure that vendors were secured to come in and every security protocol was adhered to in order to get the restaurant open. Within 4 short weeks despite the set backs and challenges Bobby Van's at Terminal 8 was opened. Corey proved to be a hard worker and committed to not to his job responsibilities but going ABOVE and BEYOND and being a Champion. Many thanks to Corey Sims for his dedication!

Work Location: Tastes on the Fly - Bobby Van's

 

Date: 8/31/21
Employee: Agent Alma Salas
Airport: Newark Liberty International Airport
Experience: This was my first trip since March 2020 due to the pandemic and I was very nervous. Agent Salas was courteous and so very kind and calming. I wanted to give her a small gift of my appreciation but she would not accept it. Thank you all for providing us security for safe travel in the airport and beyond. Jeanette Gutierrez

Work Location: TSA

 

Date: 08/29/21
Employee: Jasmine Huang
Airport: Newark Liberty International Airport
Experience: I received a letter from my team member Jasmine the other day. When I read the letter it was from a passenger who was shopping in our store. The passenger wrote: I'd like to thank you for the curtesy extended by you and you workers. I have been flying quite often and I am really impressed. The passenger was so thankful for the service she received from Jasmine.

Work Location: DUFRY

 

Date: 8/27/2021
Employee: Carla Hamilton
Airport: JFK International Airport
Experience: Supervisor Carla on this day was observed assisting a family of 6 and a crying infant that seemed very confused. Supervisor managed to calm them down and even accompanied them to their next check-in area at terminal 5.

Work Location: ERMC

 

Date: 08/27/2021
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Aces V. Moreno was approach by a distraught woman that come to the airport to collect a relative. This lady lost her wallet in the parking lot. She was very upset as her wallet contains cash, driver license and credit cards. Aces empathize and call P.A.P.D and a report was file. Thankfully a few mins later someone turned in the wallet to Travelers Aid and passenger was visibly happy and relieve to get her items return intact.

Work Location: ERMC

 

Date: 08/27/2021
Employee: Romylet Pierre
Airport: Newark Liberty International Airport
Experience: Romylet goes out of his way to make sure all food is made in a safe and fresh way. He works extra hard to maintain standards and protect the health of our crew and customers.

Work Location: Wendy’s

 

Date: 08/26/2021
Employee: Omar Deleon
Airport: Newark Liberty International Airport
Experience: No matter what reason you call or time, Omar always makes himself available to speak and see if he can assist. He's a pleasure to work with and is always pleasant to anyone he interacts with.

Work Location: Garden State Diner

 

Date: 08/26/2021
Employee: Husain Kazmi
Airport: JFK International Airport
Experience: Aces H. Kazmi went above and beyond in helping a passenger with a baby and luggage who arrive at terminal 2 and are connecting on Turkish airlines flight in terminal 1. Aces Kazmi proceeded to push the cart load of baggage up the ramp at terminal 2 enroute to terminal 1. Thank you Aces Kazmi for always go above and beyond for our customers.

Work Location: ERMC

 

Date: 08/26/2021
Employee: Komal Patel
Airport: Newark Liberty International Airport
Experience: Komal is always pleasant and welcoming to each customers. She mostly remembers everyone's order.

Work Location: DUNKIN' DONUTS

 

Date: 08/26/2021
Employee: Priscilla Yeboah
Airport: Newark Liberty International Airport
Experience: Loves greeting guests as a cashier and makes every guest happy. She makes sure orders are taken and guests get everything they need

Work Location: Wendy’s

 

Date: 08/25/2024
Employee: Nijha McClain
Airport: Newark Liberty International Airport
Experience: Nijha is a supervisor for Hudson Booksellers and goes above & beyond on every shift. She is always looking to assists guest's and improve their experience.

Work Location: Hudson Booksellers

 

Date: 08/25/2021
Employee: Faten Youssef
Airport: Newark Liberty International Airport
Experience: Faten is a Supervisor for Hudson Booksellers & has been an asset since joining the team. Faten makes guests feel welcome and is always ready to assist or make a recommendation.

Work Location: Hudson Booksellers

 

Date: 08/25/2021
Employee: Daniel Velasquez
Airport: LaGuardia Airport
Experience: Daniel is the epitome of a strong store manager. Ever since his arrival he has exceeded expectations on his outstanding service and speed with customers.

Work Location: Wendy’s

 

Date: 08/24/2021
Employee: Komal Patel
Airport: Newark Liberty International Airport
Experience: She is always welcoming and polite to all customers. She is just an assets to Dunkin'.

Work Location: Dunkin Donuts

 

Date: 8/23/21
Employee: Kenneth Williams
Airport: JFK International Airport
Experience: Travelers Aid had the opportunity to observe Mr. Williams while he was assisting a passenger we were meeting to facilitate a smooth transition to a waiting car service. Mr. Williams' warmth and kindness were extended not only to the passenger, but to all he interacted with. The passenger had a recent injury and required the use of a cane. Mr. Williams was sensitive to the travelers needs and good humoredly offered his support. It was such a pleasure being in Mr. Williams' company and feeling reassured that passengers were receiving quality service.

Work Location: AllState

 

Date: 08/23/2021
Employee: Linesh Shah
Airport: Newark Liberty International Airport
Experience: This Manager is always welcoming everyone with smile on face. Makes comfortable to all customers. Dunkin Employees are also happy under his management.

Work Location: Dunkin'

 

Date: 08/22/2021
Employee: Floriberta Samon
Airport: Newark Liberty International Airport
Experience: Day in, day out, Floriberta goes above and beyond, putting so much love into her work. There are many days where i wouldnt know what I would do without her. Even during tough times, she always gives 110%! The most exemplary employee I have worked with. Thank you souch for everything that you do Flower!

Work Location: OTG

 

Date: 8/20/21
Employee: Virginia Moreno
Airport: JFK International Airport
Experience: Aces Virginia Moreno went above and beyond her duties in helping a passenger locate his phone that was lost on the airtrain. Aces used her personal phone to call the number of the lost phone and negotiate with the person who get it on how and where to retrieve it as the passenger did not have a phone to call when he arrive at the location in Brooklyn. All went well passenger was very grateful as he claimed his life is in that phone. Thank you Virginia for a job well done!.

Work Location: ERMC

 

Date: 8/20/21
Employee: Diomis Romero
Airport: JFK International Airport
Experience: Aces Diomis Romero went above and beyond in assisting an elderly passenger from Qatar Airlines flight who was taking a jetblue flight to Florida. Passenger was escorted by Aces Diomis to the airtrain platform and was directed to the airlines terminal train as it arrives aces seek help with other airport employees to assist the passenger when the train stops at terminal 5 as his english was very limited. Thank you Diomis.

Work Location: ERMC

 

Date: 08/20/2021
Employee: Poules Poules
Airport: Newark Liberty International Airport
Experience: Poules has always gone above and beyond when it comes to his work ethic! I was struggling with carrying multiple bags throughout the terminal, and Poules was extremely quick to provide a helping hand. He shows great character and truly represents our hospitality standards.

Work Location: OTG MANAGEMENT

 

Date: 08/20/2021
Employee: Melissa Romero
Airport: Newark Liberty International Airport
Experience: Melissa goes above and beyond to respect customers and take care of them like her own family.

Work Location: Wendy’s

 

Date: 08/20/2021
Employee: Crisleidy Nunez
Airport: LaGuardia Airport
Experience: Give the best customer service around! Loves talking to customers and making their day.

Work Location: Wendy’s

 

Date: 08/20/21
Employee: Melissa Reynoso
Airport: Newark Liberty International Airport
Experience: Melissa is a supervisor for DUFRY in terminal C. Due to the times we can be short handed at times. I have been watching Melissa for a while and I am extremely impressed on how she goes the extra mile for the passenger. The other morning I was coming into work and was standing out side my C3 location. Melissa was the only team member in the store at that time but you would never know it. She was assisting customers on the sales floor greeting all customers with a smile as they were entering our store. Just because you might be short handed at times doesn't mean you can't go the extra mile to assist our customer.

Work Location: DUFRY

 

Date: 8/19/21
Employee: Candido Cepeda
Airport: Newark Liberty International Airport
Experience: Mr. Candido Cepeda discovered a suicidal subject on Track 5 at the EWR Rail Station. The young lady was sitting on the track when Mr. Cepeda successfully talked her to the side of the platform where he lifted her to safety. A NJ Transit train was arriving at Track 5 at the time this was occurring. Mr. Cepeda was able to pull her to safety just before the train would have hit her. Mr. Cepeda showed lifesaving efforts and went well over above and beyond exceptional service. We want to thank and show our most sincere appreciation for his heroic action and service.

Work Location: ERMC

 

Date: 8/19/21
Employee: Samina Salahuddin
Airport: LaGuardia Airport
Experience: Samina never ceases to amaze me. No matter what the circumstances or how difficult of a request I have she always helps me get it resolved. She always acts happy to see me even she’s not. She has made my life and my employees lives easier when it comes to making sure we all have parking and that everything is up to date. I appreciate everything she has done for me over the last two years!

Work Location: ABM

 

Date: 8/19/21
Employee: Sheila Ferguson
Airport: JFK International Airport
Experience: I left my phone on the AirTran and it was because of Ms Sheila kindness and quick thinking I was able to retrieve my phone. She was on the platform helping passengers with a smile on her face which made it very easy for me to approach her. I explained my situation to her and she reached out to her coworkers so they can help her find my phone. I am thankful to her and the entire team that made the effort to find my phone . Thank you!

Work Location: AirTran

 

Date: 08/19/2021
Employee: Rosmery Paulino
Airport: LaGuardia Airport
Experience: Goes out of her way to help. Always has a smile and great attitude even under her mask!

Work Location: Wendy’s

 

Date: 8/18/21
Employee: Eduardo Mariani
Airport: LaGuardia Airport
Experience: I observed that Eduardo, a supervisor of the cleaning team, responded immediately(maybe in 2 or 3 minutes) to clean a coffee spill in front of Dunkin Donuts. He came with one of his subordinates but he himself mopped the floor.

Work Location: ABM

 

Date: 8/18/21
Employee: Dignamara Morel
Airport: JFK International Airport
Experience: Aces Dignamara Morel was observed helping passengers with information on using the airtrain and subway to Manhattan. Aces used maps and was very detailed oriented during the transaction, by then a line was built up at her counter. Aces was upbeat and handle her customers efficiently and they happily took her advise. Thank you aces D. Morel.

Work Location: ERMC

 

Date: 8/18/21
Employee: Ysvania Ciriaco
Airport: JFK International Airport
Experience: Aces Ysvania Ciriaco was observed assisting a young man who was trying to get to his hotel in Manhattan by the shuttle bus. JFK airport do not have a shuttle bus service at this time. Aces empathized and gave all other options to passenger who eventually choose Uber service with help from aces Y. Ciriaco to access the airport internet service and to download Uber app.

Work Location: Unifi service

 

Date: 8/16/21
Employee: Erothy Baptista
Airport: LaGuardia Airport
Experience: Thank you for caring and taking ownership of everything that you do!

Work Location: OTG Management

 

Date: 8/16/21
Employee: Shalley Betancourt
Airport: LaGuardia Airport
Experience: Thank you for being detail oriented and caring about everything that you do. You truly make our markets look beautiful!

Work Location: OTG Management

 

Date: 8/16/21
Employee: Carmen Paredes
Airport: LaGuardia Airport
Experience: Thank you for always helping keep the markets clean and fully stocked!

Work Location: OTG Management

 

Date: 8/16/21
Employee: Joshua Goulart
Airport: LaGuardia Airport
Experience: Thank you for everything you do, and all your creative work to make our market pop!!

Work Location: OTG Management

 

Date: 8/16/21
Employee: Kyle Fox
Airport: LaGuardia Airport
Experience: While down a cook during the morning rush at Tagliare, Kyle maintained a high level of hospitality and efficiency.

Work Location: OTG Management

 

Date: 8/16/21
Employee: Nestor Bernate-Avellaneda
Airport: LaGuardia Airport
Experience: Thank you for helping the MAT team when we needed help, and going above and beyond to provide support!

Work Location: OTG Management

 

Date: 8/16/21
Employee: Marco Miranda
Airport: LaGuardia Airport
Experience: Thank you for helping MAT when needed and going beyond your job description to provide support!

Work Location: OTG Management

 

Date: 8/16/21
Employee: Tanesha Smith
Airport: LaGuardia Airport
Experience: Tanesha consistently exhibits fantastic work ethic, dedication and hospitality.

Work Location: OTG Management

 

Date: 8/16/21
Employee: Enrique Ortiz
Airport: LaGuardia Airport
Experience: Thank you for supporting and doing extra to help receive deliveries and restocking our market and restaurant in MAT. We really appreciate all you do for the team. Keep up the good work!

Work Location: OTG Management

 

Date: 8/16/21
Employee: Giovanny Gonzalez
Airport: JFK International Airport
Experience: AirTrain Agent Gonzalez checked each car at the Jamaica platform for cleanliness, HVAC and addressed the customers asking if they had any questions or if they know where they are going. A few hours later at the Jamaica Fare zone, I saw the agent utilizing his tablet to get information for customers. The agent is energetic , approachable and proactive

Work Location: Alstom Group - AIRTRAIN JFK

 

Date: 8/15/21
Employee: Husain Kazmi
Airport: JFK International Airport
Experience: ACES Husain Kazmi was attentive and courteous while providing travel info to NYC, he made First time NY traveler feel welcome and valued. Customer expressed he loves NY already.

Work Location: ERMC Aviation

 

Date: 8/15/21
Employee: Stephanie Na
Airport: New York Stewart International Airport
Experience: An inbound passenger was unable to pay for her parking as the automated machine does not accept $100 bills and the booth is unmanned. Stephanie attempted to get change from Hudson News and Avis but neither establishment could do so. On her own accord, Stephanie left the airport and retrieved change of the $100 bill for the passenger. Great thinking out of the box and great service to the passenger. Thank you.

Work Location: SWF Parking Services

 

Date: 8/15/21
Employee: Khadija Fornville
Airport: Newark Liberty International Airport
Experience: Khadija is a supervisor for DUFRY in Terminal C. Khadija is the most out going person you will meet. When she is in her location she greets all customer with a smile and finds out were they are Flying to. She is extremely outgoing to her customers. Also if they have children she will make them laugh all the time. She helps them with there items always with a big smile on her face. At the end off the day she makes our passengers leave with a smile on there face and a BIG Thank you to her for her assistance.

Work Location: DUFRY

 

Date: 8/13/21
Employee: Kyna Napolitano
Airport: LaGuardia Airport
Experience: On July 21st 2021 (entered 8/1), Hangar 7 front desk receptioist ,Carol Downing, called and informed Kyna Napolitano that she received a call from a Yellow Cab driver who found two US passports in his cab. Carol asked if Kyna could check at Terminal B for the passengers. The driver had earlier dropped the passengers off at LGA Terminal B Kyna responded to the location and began her search. She later located the passengers shortly after, passengers were frantically trying to find help at AirCanada ticketing counter, and connected them to the driver of the yellow cab who was waiting at JFK Terminal 5. Kyna then obtained all parties involved contact information, walked the (2) passengers to the Taxi Stand at Terminal B and gave the driver specific instruction to drop the passengers off at Terminal 5 departure level. Needless to say how happy the passengers were to find out that we knew where their passorts were. Kyna went above and beyond in helping these passengers to be

Work Location: ERMC Aviation

 

Date: 08/10/2021
Employee: Jennifer Libias
Airport: Newark Liberty International Airport
Experience: Jennifer always looks to make a personal connection with customers. She always wishes them to have a good flight and gives great service.

Work Location: Wendy’s

 

Date: 8/9/21
Employee: Carmen Torres
Airport: JFK International Airport
Experience: This Pax Assist Employee went above and beyond in helping a passenger who had just fallen down the escalator. Carmen Torres, a Pax Assist agent, saw that the passenger was injured, from falling down the escalator, and immediatly pulled her "golf cart" over and got the passenger to sit down. She notified the helpdesk agent who flagged me down to assist the passenger. She showed great compassion for this elderly couple and once the couple was ok brought them to their plane to continue their journey. JFKIAT appreciates employees who go above and beyond to ensure the safety and security of our passengers.

Work Location: PAX Assist

 

Date: 8/6/21
Employee: Merva Mighty
Airport: JFK International Airport
Experience: I received a call to deliver some baby items to the terminal 5 ACES on duty Merva Mighty who had identified that a passenger connecting from a long flight was in need of diapers for her child. Upon delivery of these items, Miss Mighty took them to the waiting parents who were able to promptly care for their child and make their flight without further distress. The passengers were grateful for the kindness, generosity, and courtesy that the ACES showed in their time of distress.

Work Location: ERMC

 

Date: 8/6/21
Employee: Sarie-Marie Pilgrim
Airport: JFK International Airport
Experience: Aces Sarie-Marie assisted two passengers to find their luggages after they forgot it on the curbside. Aces called the security who then explained that the luggages were inspected by PAPD and was taken to the lost and found. Passengers was grateful for the information and help that they received from aces Sarie.

Work Location: ERMC AVIATION

 

Date: 8/6/21
Employee: Agent Galeano
Airport: Newark Liberty International Airport
Experience: Today, about 13:12L, at Terminal A2 TSA checkpoint at the document verification booth; I observed TSA Officer Galeano conducting himself in a professional and respectful manner towards customers. He was very polite and firm in explaining to a passenger some of the rules and expectations of TSA. He even provided further guidance in helping the passenger to be more calm for his security processing. He provided information and clear directions as to where the passenger needs to line up for processing. The passenger was very happy with the service provided by officer Galeano. I caught up with with the passenger at the A2 gates area and he explained to me that he was very happy and satisfied with the respect shown towards him from officer Galeano. It was very great to see and experience this positive, professional, and polite way of working by this officer, especially in the presence of the new (TSA Trainee) in the white shirt. Thank You. Ramchandar Motiram Port Au

Work Location: TSA

 

Date: 8/6/21
Employee: Officer Garrette
Airport: Newark Liberty International Airport
Experience: Please pass on my thanks to TSA Officer Garrette. Today, I was at Terminal A2 TSA security checkpoint about 13:12L and I observed Officer Garrette giving orders to her staff and also checking in on them and greeted passengers in a welcoming and calm way. Her professional actions made the whole line of passengers at the screening bin/table location to be very calm and relaxed. She was also checking in on the new TSA officers with the white shirts to see how they are doing and at the same time she was checking in on passengers to se how they are doing. This is great to see the level of care and respect shown towards the TSA officers and passengers. Thank you Officer Garrette for being a great caring leader at the TSA. Ramchandar Motiram Port Authority - EWR

Work Location: TSA

 

Date: 8/6/21
Employee: Offcier Jimenez
Airport: Newark Liberty International Airport
Experience: Today at 13:34L I was at Terminal A3 TSA security screening location. I was about to go through the scanner and I was told very politely to wait a little by TSA Officer Jimenez (Officer with the nice short hair). When I looked behind of me; I saw the possible reason why she told me to wait a little. There was a mom, a baby in a stroller, a little kid, and a cat were travelling together. Officer Jimenez provided clear directions and offered assistance to the mom and her travel buddies. This officer acted as a mom whilst carrying out her primary TSA functions. She provided clear directions to the passenger and offered her bins and also to assist her with the stroller and baby and not forgetting the cat. The busy and tired looking mom became more relaxed and calm when she met Officer Jimenez. After security processing; the mom had praised the officer and thank her for her assistance.

Work Location: TSA

 

Date: 8/6/21
Employee: Katerini Platellas
Airport: LaGuardia Airport
Experience: She is hard working lady and always have smile on face and always answering the question and exceed expectations and respectful and greeting the people with a smile and overall she best

Work Location: Ermc aviation

 

Date: 8/5/21
Employee: Patricia Walker
Airport: Newark Liberty International Airport
Experience: On August 4th, I went to the ID office to renew my PA.ID badge. I was surprised by Patricia's overall demeanor, as well as how upbeat her personality was. I previously was an Issuing Officer & had a lot of daily interactions with the ID office throughout the years, & it was very refreshing to see someone carry themselves as welcoming as Patricia was. Even though I was sent away the day before and arrived anxious, Patricia made the experience a pleasant and seamless one. Thank you!

Work Location: Allied Security

 

Date: 8/4/21
Employee: Carla Hamilton
Airport: JFK International Airport
Experience: While leaving T8 I noticed a passenger struggling and in panic getting her baby carriage and luggage from her ride and onto the departure sidewalk. I helped her get the carriage on the sidewalk. She was still upset stating that she did not know the terminal, was concerned about the baby and suffered from a disability. I helped her into the terminal but was unfamiliar with the AA customer service detail. I saw Carla and introduced her to the passenger. She listened to the Concern and was quick to get a AA agent. She explained the situation and asked the agent to offer assistance. The agent handled the rest. Although it might not seem like a big thing, Carla’s action was just what the passenger needed. Unfamiliar with the terminal, concerned about her baby and struggling to push a carriage and luggage, Carla’s professional and friendly manner eased the passengers stress. She commented repeatedly on how grateful she was for everyone’s assistance.

Work Location: ERMC